Faulkner Subaru reviews

Marilyn

Aug 12, 2016

Salesperson, Laura Knepp, was wonderful. Everyone was helpful. The test driving and purchasing process was pretty painless. The showroom had a comfortable waiting area which our 5 year old grandson enjoyed.

Patricia

Aug 12, 2016

Very friendly and knowledgeable staff. Everyone smiled and seemed to be happy to be there. Spencer was my salesman... He was wonderful. He explained everything clearly and was patient with me as I made decisions.

Robert

Aug 12, 2016

The sales experience was handled very professionally. I should add that if it were my practice to recommend services to friends, I would definitely recommend your dealership. However, I generally do not make such recommendations.

Trevor

Aug 12, 2016

Friendly staff, nice atmosphere. Rick was able to find me the perfect vehicle for my needs, criteria, and budget. David then was able to beat the price of the pre-approved bank check I received before arriving at Faulkner. I will definitely be recommending them to anyone who is looking for a new vehicle.

Trevor

Aug 6, 2016

Friendly staff, nice atmosphere. Rick was able to find me the perfect vehicle for my needs, criteria, and budget. David then was able to beat the price of the pre-approved bank check I received before arriving at Faulkner. I will definitely be recommending them to anyone who is looking for a new vehicle.

Caroline

Aug 5, 2016

Provided detailed information about the vehicle of interest, very courteous interactions with the various representatives during the sales process. Explanations were very forth coming in all areas! A very pleasant experience!

jhughes28

Aug 5, 2016

This is the second Subaru I've purchased with Faulkner. They go out of their way to make sure you are taken care of. I took my Legacy to the dealership for every oil change and inspection for the 5 years I had it and was always pleased with the service. I knew exactly what I wanted with my second Subaru and they made it happen. I love my new Forester.

Elizabeth

Aug 4, 2016

Excellent. Staff was courteous and helpful. I appreciated the good sense of humor as well. The shuttle driver was also excellent and timely.

Joyce

Aug 2, 2016

The Faulkner staff was not only polite, but well informed and cooperative. Everyone I needed to deal with was extremely friendly and helpful.

Thomas

Aug 1, 2016

Our sales rep (Richard Scott) was professional, polite, patient and understanding. At no time did we feel undue pressure to purchase a car. The focus was on us and what we wanted and not on the need to sell a car.

Chester

Jul 31, 2016

8th Subaru if ya didn't treat me well I wouldn't come back. Evelyn Bertoni ALWAYS treats us well. Good JOB everyone

Della

Jul 31, 2016

It was pretty quick and it did not take a long time. in customer area they had a newspaper to read or you could watch tv

Robert

Jul 31, 2016

This dealership goes above and beyond what they have to. They make you feel comfortable, explain everything very well, and are not pushy.

Jennifer

Jul 30, 2016

Everything. Everyone took the time to explain the entire process and made me feel like I was part of the Faulkner family. Would recommend everyone buying from Faulkner. The process was not stressful at all and everyone was very professional and friendly.

Dean

Jul 29, 2016

very courteous service people and very informative what is taking place and the car was completed ahead of the time I thought it would be

Debra

Jul 26, 2016

Every person in every phase of my purchase was awesome. Everyone smiled, made me feel I was the most important person in the place. Listened to my questions and answered them with detail until I understood.

Terese

Jul 26, 2016

Our sales representative, Sandy, and also our finance guy, Matt, were fantastic. Plus everybody at Faulkner Subaru, Harrisburg, was very nice and made our experience buying a new car an awesome experience. Thank-you!

Outback

Jul 26, 2016

Everyone at Faulkner Subaru, Harrisburg, especially Sandy, made our new car buying a great experience. We love our new Outback...Thank-you!!!We highly recommend seeing Sandy to buy your new car.

Armel

Jul 25, 2016

I liked how Rob the salesman made the process of purchasing my vehicle a breeze and stress free for me.

Harry

Jul 22, 2016

Everyone that was involved with my purchase was more then helpful. Maybe this is why this is my second vehicle purchased through this dealership.

Jennifer

Jul 22, 2016

The customer service, particularly with our sales representative, was outstanding. He did everything he could to accommodate U.S. and make our wait time more bearable.

jwd715

Jul 20, 2016

We went in with a great price from another dealership that was further away. Nikki got us the deal we were looking for and made things happen so we were able to leave a local dealer in our new Forester at the price we wanted.

Rachel

Jul 17, 2016

My wife went in looking for a car, the associate was able to find something that fit our needs and our sale went through later that day. What more do you need to know?

Tina

Jul 17, 2016

Staff was very friendly and helpful. They made my buying experience very easy and hassle free. Would recommend to friends and family

Richard

Jul 15, 2016

Friendly staff. Like that the car was washed and really liked that you put the shine treatment on the tires.

jenny GULLETT

Jul 13, 2016

I gave Faulkner Subaru of Hershey this rating because I ALWAYS get outstanding customer service. This purchase was initiated by Zack in Service. I was pretty upset with learning my 2011 Legacy needed work, which was not an easy fix. I asked him for a loaner car to use since I had to work. He let me have a new 2016 Legacy to use till mine was fixed. I fell in love with all the new updates and how wonderful it drove. I was hooked. When my car was finished, I went to sales to see if my previous Sales person was working, and she was working. Sandy Dragavon has been outstanding with both of my purchases through Faulkner. After her and the finance department worked their magic, I now own a new 2016 Legacy. I really like the new upgrades. The amount of time that David and Jason spent with me explaining all my paperwork was greatly appreciated. I am sure that when the time comes that I will also buy my third Subaru from Sandy. I now have two beautiful Subaru Legacys' in my driveway!

Sandra

Jul 12, 2016

Very willing to work to get me in the budget range I wanted for a payment. Explained the lease process very well.

Gregory

Jul 11, 2016

Everyone at your Paxton Street location provided more than excellent service and support throughout the process. This is the second car that Sandy Dragovan has sold me. I came back to her because of the truly outstanding service I got from her when she sold me my Legacy five years ago. Zach Shatto in the service department has always given me excellent service on my 2011 Legacy, and I have no doubt that that dedication to excellence will continue in the future. Matt, I am sorry I do not remember his last name, in the finance department answered all my questions and treated me professionally. I know good service when I see it, I can say that I or anyone else would be hard pressed to find higher quality service than your staff provides. One of the things I truly like about your staff is the effort they make to know, and use my name, a small thing perhaps, but I believe that it speaks volumes about your staff. Thank you

Jessie

Jul 11, 2016

I brought my car in directly after it had stalled out and I had to call AAA. The AAA rep replaced the battery and suggested that I go directly to Faulkner for further evaluation. I liked Faulkner's willingness to immediately take a look at my Forester for evaluation in the late afternoon on a Friday.

Jill

Jul 11, 2016

From start to finish I was met with friendly, knowledgeable people. It was apparent that making my experience a great one was their priority. Things were hectic and crazy that day (they were behind schedule)but I didn't hear any complaining and everyone seemed to be enjoying life! Very important to me in this crazy world! Thanks!

Britney

Jul 10, 2016

Everyone was very nice and explained everything clearly. I felt very comfortable asking questions. I will definitely be coming back to this dealership in the future.

Carl

Jul 10, 2016

reasonable cost with thoughtful attention and communication to me about my Subaru's needs...very efficient work flow!All comments related to the express service program where I arrived unannounced & 3,000 miles beyond the car's suggested servicing mileage.

Harold

Jul 10, 2016

Great customer service, friendly staff. Richard, Kim & Kyle are the best. Would definitely recommend you buy from Faulkner Subaru.

Kathy

Jul 10, 2016

Nice waiting area, great service, even got my car washed!! Easy scheduling, express service for routine maintenance. Friendly staff. Easy check-out.

Michele

Jul 10, 2016

Richard was helpful, knowledgeable, and honest. I told him I wasn't ready to purchase right away, and he kept in touch, but was not pushy. He offered suggestions, but did not try to push me into something I didn't want. When I was ready to buy, he followed through with everything he had promised. Matt in financing, was extremely helpful as well! He explained the extended warranty as well as gap insurance. He tailored a product to meet my needs financially as well as service and insurance wise. I could not be happier!

Dudley

Jul 8, 2016

Excellent from start to finish. The entire staff was friendly, explained everything and made this purchasing experience a happy one.

Jeanette

Jul 8, 2016

Sandy is exceptional! My second car bought from her!I love my subaru. Having less then stellar credit was no trouble for Jason to handle! Thank you Zack for giving me a loner when my 2011 subaru needed work. Made me want a new one!

Maureen

Jul 2, 2016

John was extremely helpful and knowledgeable. He explained the various safety and security features as well as lighting, phone and audio making me feel comfortable and educated while driving home last evening. All your customer service representatives were very courteous and eager to assist us with any concerns.

Olivia

Jul 2, 2016

They provided a thorough test drive and worked with my budget. Very helpful employees at Subaru and the process was relatively smooth.

JMS

Jul 1, 2016

I highly recommend that you ask for Sandy Dragavon; the sales representative. She listened, was patient and very respectful. I asked to see the invoice since there was an accessory on the car I was not planning on purchasing; no problem. All my questions were answered. A very comprehensive closing process so you are fully informed regarding your purchase. And Sandy goes over the car with you before you leave the lot, so you are all set to go. They did a great job installing all my accessories. Car looks great!

Howard

Jun 30, 2016

Clean area; courteous staff. Unfortunately, the prices charged are far out of line; far higher than non-dealership outlets. For an inspection, which is the service I completed, it should be competitive.

Julie

Jun 30, 2016

Great salesperson who listened and was patient and respectful. Ask for Sandy Dragovan you will not be disappointed. Comprehensive closing.

Kenneth

Jun 30, 2016

Car finished at about the promised time. The facility was clean and windows were being professionally cleaned during the morning hours.

Melissa

Jun 30, 2016

Zachary Shatto was extremely helpful and patient, just as he always is. He explained to me what service my car might need, and gave me all the necessary information in a very friendly and informative manner. He did not rush with me and answered all questions I had.

Margaret

Jun 29, 2016

Beginning with Rob Barkley, everyone with whom I have talked at Faulkner Subaru has been considerate, well informed, very good at conveying information as well as listening to me and a pleasure to be with. Thank you!

Ryan

Jun 29, 2016

Dan Mann and Karen B were more than willing to go the extra mile to get me into the car that I wanted. They were both polite, courteous, and Dan even picked me up at another dealership after I returned a car.

jbf

Jun 28, 2016

Working with Sandy was great. She did not pressure me and was very informative. I would come to her again. Mitch is also very helpful when you return to learn about all your new car gadgets.

Michael

Jun 26, 2016

Spencer and Brian went above and beyond to provide me with a car I love with a price I can afford

Flora

Jun 24, 2016

your customer service team is awesome!!! the guys are kind...respectful ...patient and went out of their way to help me!!! i was humbled by the experience...thank you!

Daniel

Jun 22, 2016

the sales staff is polite, very knowledgeable and patient with questions and thoughts and comparisons to other vehicles from this model year and used cars on the lot

Patricia

Jun 19, 2016

Very friendly and knowledgeable staff. Everyone smiled and seemed to be happy to be there. Spencer was my salesman... He was wonderful. He explained everything clearly and was patient with me as I made decisions.

Gary

Jun 17, 2016

Our sales person ,Robert, was very informative. Took as much time as we needed in our decision. did not feel rushed at all.

Janiece

Jun 17, 2016

Richard was so knowledgeable, respectful yet not pushy. We had multiple encounters and he was quite confident because he believes in the quality and performance of the car.

Marianne

Jun 12, 2016

I'm always greeted quickly and kindly at the service desk. Service is completed in a reasonable period of time without delays.

Michael

Jun 10, 2016

Dan Mann was incredibly friendly and helpful. He was patient in showing us all possible options for the Impreza line-up. The test-drive circuit he chose was also complete in determining the vehicle's capabilities (at least for good weather). We were impressed with Faulkner overall -- it was our first purchase there -- and we are very likely to be back for our next car purchase. Mr. Mann is a gem...keep him around as long as you can!

Joan

Jun 9, 2016

Great service and wonderful salespeople,would definitely recommend to my family and friends! Can't go wrong buying a Subaru here

Susan

Jun 9, 2016

I was scheduled first thing in the morning so they could get started on my car's inspection immediately. Employees were helpful and assisted me with several questions.

yesmycar

Jun 9, 2016

Customer Service Excellent. Very friendly. Great communication skills. Experienced with the vehicles to show their customers. The impression I received from the employees was they care about their customers.

Robert

Jun 8, 2016

I found the service to be outstanding. I had an early morning appointment to have the 6000 mile warranty service on my 2016 Legacy. The staff in the service department couldn't have been more courteous. When I inquired about restaurants in the area that served breakfast, one of the staff members volunteered to drive me and my daughter to a restaurant nearby. I am 86 years old and have had a lot of experience dealing with car dealerships but I have never had such a pleasant experience as dealing with your sales and service people.

Jordan

Jun 5, 2016

Jim and Jillian, did a great job taking me through the process so that it was easy to understand. I would recommend going there to everyone.

Kenneth

Jun 5, 2016

Professionalism of staff; willingness to work with us on price and trade; very nice facility. We couldn't have been more pleased with the process and outcome :)

Richard

Jun 5, 2016

Everyone is very friendly and helpful...and that is why I will not even look at another dealer, why should I do that ??? I'm already with the best dealership in town...

Donald

Jun 3, 2016

VERY GOOD EMPLOYEES TO TALK TOO AND VERY GOOD MECHANICS WOKING ON MY OUYBACK WHICH HAS OVER 163,000 MILES ON IT AND SERVICED REGULAR.

Diane

Jun 2, 2016

Our salesman, Rick, is the reason we bought our new vehicle at Faulkner. It is apparent that he truly loves his job and believes in Subaru. He had a very good attitude and was always willing to help. We felt that he was honest and cared about building a relationship with us, his customers. All of the other associates that we met there were very nice also. We were in other dealerships and did not come away with the same experience as we did at Faulkner.

zerbetim

Jun 2, 2016

I had an overall good experience. Sandy listened to what I wanted. Test drove the outback and crosstrek. She showed me pointers and things to consider. The staff was not pushy and truly listened to my needs and responded appropriately. I was disappointed at the trade in value they presented me the first time and did require some negotiation. All-in-all I have no complaints and would recommend this dealership to a friend. They are a very busy dealership, so plan ahead. Clearly they are popular as evidence by the amount of traffic. No issues for me, they checked on me constantly if I had to wait because I had no appointment.

Natalie

Jun 1, 2016

Through my entire car buying process; going to different dealerships and interacting with different sale representatives, Robert Barkley was by far the best. He made the entire car buying process enjoyable. This was my first time buying a car and he took his time. He made sure to explain things to me. I could definitely tell his number one goal was to make me happy with the right car. Whereas, I didn't get that feeling from other sales reps. I'm extremely satisified with my experience and I'm extremely happy with my new vehicle. I interacted with several people at Faulker and I got the same impression from them all. Their goal is to help me and I appreciate that.

BluSubarau

Jun 1, 2016

This was my first time buying a car and the team at Faulkner Subarau was very knowledgeable and helpful. Anything they didn't immediately know the answer to, they found out and got back to me. Sandy was the best sales person I've encountered and was extremely helpful. Many sales people focus too much on pushing you to make a decision and telling you what to do over giving you useful information. Sandy on the other hand let me know the rarity of my car and all its special features without being rude or pushy. I appreciated her assistance in the decision making process and respected her opinion. Sandy was available to me through phone call and even texting to answer my questions which she did on her own time! I would highly recommend Faulkner Subarau and especially Sandy Dragovan. She made the whole process smooth and gave a lot of her own time staying after hours to answer my questions and fill out paperwork. She showed me how to use the features in my car and even hooked up my blutooth. If you want to deal with a PERSON versus a sales person, make sure you talk with Sandy Dragovan at Faulkner Subarau!

Patricia

May 31, 2016

It was very easy to schedule online and service did everything to meet my needs and schedule, especially since I came in at the last minute.

Benjamin

May 28, 2016

I enjoyed my experience at Faulkner Subaru in Harrisburg very much. My salesman, Robert Barkley, was very helpful and considerate in helping to make sure that we found the car that was right for me, at a price that was right for me.

Kaitlin

May 28, 2016

Everyone was really nice and helpful. They explained a lot to me since this was my very first new car. I am in love with my new car and would definitely recommend Subaru to others.

Stephen

May 25, 2016

Zach was great at communicating with me what my vehicle needed and what his recommendations were. I'm not all that car savvy, but Zach made everything easy.

Daniel

May 24, 2016

not only did they open the door for me. but they were so courteous the entire time. it felt like I was at the hotel hershey

Louise

May 24, 2016

Faulkner Subaru in Harrisburg has all of these qualities: great customer service, promptness, knowledge, great follow up service, speedy delivery

Anne

May 23, 2016

All went very smoothly, everyone worked with us to help make this work. Spencer is great, as are Carl, Justin, etc. Brian was very kind, too.

Melynda

May 22, 2016

Jim was very nice, understood what we were looking for, and did not try to ( over sell) us something we were not prepared to buy.

Mark

May 20, 2016

The service guys are great. I work in a service industry and how I handle my clients is how I expect to be handled. DO NOT move them. They are awesome at what they do.

Gregory

May 19, 2016

My Subaru was in for a recall pert to be installed. The work was completed in a very timely fashion, my car was even washed. Very enjoyable experience.

John

May 18, 2016

Our Sales Representative, Dan Mann, was courteous, knowledgeable and genuinely interested in serving the best needs of the customer. Not just trying to "push" another sale. He was open minded with my requests and offered ideas to move the sale process along. Henceforth, he was successful since I am now driving a 2014 Subaru Outback. Cindy was instrumental in the financing process by working the numbers to fit our budget. True team effort.

Richard

May 18, 2016

Friendly, courteous employees who were responsive to my needs. Inventory of used Subarus was large and knowledge of car features was very good.

Scot

May 18, 2016

The service department is knowledgeable, quick, and courteous. Overall, a great experience when you leave your car in trusting hands.

KC Linn

May 18, 2016

This is our second time buying from Faulkner and I couldn't be more happy! They are people people, dog people and they sell Subarus! Ask for Sandy! She took care of us from the moment we walked in.

Christopher

May 17, 2016

Every single part of my faulkner experience was great. Friendly knowledgeable people to outstanding vehicle. I will go back there.

Ellen

May 17, 2016

Zak is the best - so friendly and he knows what he is doing. My car was finished sooner than expected and that was a very good outcome.

Linda

May 13, 2016

Greeted upon arrival. Though....they do need to introduce themselves.Person informative and answered questions. Service was as requested and in time as stated. Clean, comfortable waiting area with drinks. Nice touch.

Tami

May 13, 2016

Kim and Rick were so helpful and so nice to deal with. There wasn't the stereotypical sales pressure, which I find frustrating. It was all very smooth and easy. Most of the communicating was via email and text as I live 3 hours away. Even with that, everyone was so great! I am really enjoying my car. Thank you Kim and Rick!

Steph w

May 13, 2016

This was our second purchase with Faulkner Subaru and both with sandy. The service is always great and they are all so friendly at the dealership. Sandy is well knowledged and took her time to make sure we were happy with our purchase!

Adrienne

May 12, 2016

Sarah was friendly and helpful. The car was as described on Cars.com. It was an easy process. They honored the sales price quoted online.

Carmen

May 12, 2016

Mike Ramsey is very straightforward, knowledgeable, and congenial. His laid back attitude is always a wonderful departure from the high pressure sales tactics of many other dealerships. He is also always very thorough in his explanations and timely in following up to make sure customers are satisfied with their vehicles.

J

May 12, 2016

the comfortable waiting room. coffee and water were always available. there was alot of work needed on my subaru, but i didn't have to wait all day (just 2 hours) for it to be done.

Jeremy

May 12, 2016

Very thorough. Answered all my questions. Not pushy at all. Able to give good suggestions in regards to my purchase.

William

May 11, 2016

This is my 4th Subaru that I bought from Faulkner on Paxton Street I keep going back. What does that tell you. arGreat salesman Robert Bgreat salesman very knowledgable.

Avram Aka

May 8, 2016

Dan Mann was an excellent, honest, easygoing sales representative and it was a pleasure working with him. Karen Balendran was very responsive to electronic communication, answered all my questions timely, and provided acurate and through information.

Bernard

May 4, 2016

Excellent dealership and people to deal with! The people are very friendly and helpful. Would recommend this dealership to ALL!

Kathryn

May 3, 2016

Evelyn B. was so knowledgeable, answered all my questions, and provided lots of additional information. She was also very sensitive to my scheduling needs, and provided a very pleasant buying process/experience.

schaeft1

May 3, 2016

This was my 1st new car and they the staff made it very easy and comfortable. The staff was very patient with me and all the questions I had even after the sale was completed.

Matthew

May 2, 2016

My wife and I both enjoyed the no-hassle process of buying our new vehicle. The staff was professional, attentive, and was able to answer our questions immediately.

Joseph

May 1, 2016

Friendly, knowledgeable and not pushy sales force and staff. Willing to wok with you and get you into the right vehicle for your needs/desires.

Jorja

Apr 30, 2016

Prompt, very courteous and friendly! Thank you!Online scheduling is so easy. Shuttle service is quick and so much appreciated. Facility is clean and comfortable if one desires to wait for their vehicle, even with a little hospitality counter. You rock, Faulkner Subaru! Thanks!

karen.eshenour

Apr 30, 2016

This is my second time seeing Sandy to purchase a Forester. She is genuine and cares for her clients. I highly recommend her services to anyone looking to buy!

Bernard

Apr 29, 2016

It was a very easy experience from setting up the appointment to getting the repair completed in a timely manner as promised.

Dorie

Apr 29, 2016

I really appreciated Jim's straightforward nature and honesty, as well as his patience with me. He was also very quick in responding to emails or returning phone calls, making me feel that he valued my business.

John

Apr 29, 2016

Everyone was friendly and helpful, and knew their cars very well. The facilities are bright and comfortable. A very enjoyable transaction.

Sandra

Apr 29, 2016

This the 2nd Subaru I have purchased from Faulkner, excellent experience. Friendly, accommodating, easy to work with. Ryckitta is awesome to work with, draws you in, she is very knowledgeable and enthusiastic about her product. I have recommend Faulkner to several friends.

William

Apr 29, 2016

Staff were courteous and thorough in their dealing with my wife and I. It appears that every aspect of the purchase was reviewed in the appropriate level of detail. The showroom was busy and when Spencer needed to deal with other customers, he or another staff member checked back with us from time to time to ensure we well cared for.

David

Apr 28, 2016

Comfortable feeling. Not pushy....did not get "worked" like other dealerships. Good communication from all staff involved in the buying process during all phases of that process. Feeling of genuine caring and commitment to the customer. Took the time to find the best possible financing deals.....better than I expected. Excellant experience.

Susan

Apr 28, 2016

the people!!you have THE most wonderful people. i was truly amazed by the kindness. i was quite upset to find out that my older subaru that i love was going to need to be replaced- even though i probably DID know it in my heart, and they worked so well with me and didn't rush me and were not condescending, just kind and thoughtful. if i can find it in my budget to lease through faulkner, i will 100% surely be back.thank you for the wonderful service.

Corbin

Apr 26, 2016

The technicians, especially William Meszaros, treated me like family, and I am very satisfied with their professional atmosphere and knowledge. Personally I think the staff at Faulkner subaru is extremely handsome and attractive in everyway, fantastic personallities as well. They left me wanting more

Cynthia

Apr 26, 2016

Everyone was extremely friendly, courteous, and genuine. Not pushy or overbearing at all! The whole process of buying a car was smooth from the very beginning to the very end. Thank you for your assistance Ryckitta, Karl, Justin and Cindy - everyone was wonderful!!

Subaru sister

Apr 26, 2016

I had a GREAT experience and would recommend Faulkner to anybody looking for a great deal and great vehicle! My salesperson was Jon Brown who went above and beyond to accommodate my needs. My friend and I both purchased Foresters from Jon within a weeks time and are both VERY SATISFIED CUSTOMERS! THANKS to Jon and Faulkner!

Elsie

Apr 25, 2016

My former sales person was still there. Had bought a new Subaru in 2005. Same great service. Got a tour of the new showroom. Lots of changes in 11 years!

Rashad

Apr 23, 2016

Everyone was very helpful and answered all of my questions about the vehicle that I was about to purchase. I was able to test drive the vehicle and after I drove it I knew that this was the car for me. Two days later I decided to go ahead and buy it.

Barbara

Apr 22, 2016

Service was fast/staff great to work with/waiting area and restrooms are clean & comfortable/beverages & reading materials (newspaper & magazines) make time go quickly. All service required was performed and there were no issues.

Carolyn

Apr 20, 2016

I didn't have alot of hope to get the vehicle I wanted. All of the Subaru staff assisted in my purchase. I felt as they cared & felt like family. I had a SUPER experience.... And love my Cross-Trek.

Melissa

Apr 20, 2016

A very friendly and personable staff. Even though I had a few credit difficulties, I was not made to feel like I wasn't worth their time. I live 2 hours away but would definitely come back here to purchase my next vehicle.

Dorian

Apr 14, 2016

I loved the attention to my needs and knowledge of my Salesperson Richard Scott. This is the 2nd car I would from Richard Scott and I will not go to any other dealer or sales person.

Rdh7

Apr 10, 2016

Terrible experience. My car wouldn't start 5 days after I bought it. This was my second bad experience with subarus. That wasn't the worst part. Trying talk to someone after the fact was ridiculous. There was "nothing" they could do. They might as well have a turnstile installed because once you leave don't try to go back. Magically their tone changes pretty quick.

Dustin

Apr 8, 2016

Everyone was polite and professional. No one was pushy, they took time to answer any and all questions and concerns that I had. I couldn't have asked for a better car buying experience.

John

Apr 8, 2016

Friendly , knowledgeable , thorough , not high pressured , answered all of my questions . Faulkner will be highly recommended to all my friends .

KimberMing

Apr 7, 2016

Just bought my used Subaru last night, and had a great experience there. My sales-person, Sandy, treated me like a friend. No pushy sales pitches, and took care of me like family. The 2 guys in the financing department that I dealt with, Matt and Justin, were equally friendly and helpful. Matt went over everything with me, explaining all of the paperwork so that I knew exactly what I was looking at and signing. Justin helped make every accommodation that was fathomable to get me in that vehicle and on the road. Could not possibly have been treated better.

Thomas

Apr 7, 2016

I not pressured into buying a car and I have the I wanted at what I think was a fair price

Amanda

Apr 6, 2016

Personal attention. Nice people. I would refer friends and family there. A little pushy with offering extended warranty and took a lot of time explaining it to is.

Kathy

Apr 6, 2016

Friendly upfront service, always satisfied with quality of customer service and repair/maintenance work done. Easy to schedule, drive in service for routine maintenance.

Sandra

Apr 6, 2016

Very friendly and looking what they could do more for me to buy a forester. Jonathon Brown salesman was very accommodating.

David

Apr 2, 2016

Ready for me, quick service, knew I was coming since I made a reservation from my computer due to prompting from the dealership

Patricia

Apr 2, 2016

Excellent, prompt service. Clean waiting area with coffee and television. Pleasant surroundings. Service staff was really helpful. Plus they gave us a great loaner car.

Christopher

Apr 1, 2016

Mike Ramsey was excellent in determining what was important and making everything work smoothly. Only sales rep I have ever had or wanted to deal with.

John

Mar 29, 2016

Check in was a breeze. The customer service rep noted my issue and the mechanic fixed the problem. Waiting area is comfortable and free coffee is always a plus! I was able to connect to WiFi without issues and the wait time was not bad. Service price is reasonable and I like the printout of all items checked during service visit.

Kevin

Mar 27, 2016

The staff was very friendly and made sure we were being helped at all times. Our salesman, Spencer, was terrific!

Robert

Mar 26, 2016

The sales experience was handled very professionally. I should add that if it were my practice to recommend services to friends, I would definitely recommend your dealership. However, I generally do not make such recommendations.

Ryan

Mar 25, 2016

Very friendly and personal staff. Felt like they really wanted to get to know me. The salesman and finance officer made it a personal experience and had the best intentions in our search for a new car.

Irene

Mar 24, 2016

The Faulkner staff was friendly, informative, and they worked hard at getting me the car I wanted within my budget. I've never felt so important at a car dealership. My experience was awesome!

Travelinda

Mar 24, 2016

I just purchased my third Forester from this dealership. I'll never forget the first time I stopped by in 2010. I narrowed my preferences down to 3 brands, and was pretty sure I would eliminate the Forester. After reviewing the pros and cons with Sandy, my "go to" salesperson, I told her I had another dealership or two that I wanted to visit. She smiled kindly and said "okay, you'll be back" - she was very low key, but confident. So I said goodbye, figuring I'd probably never see her again. Was I shocked to discover that the other cars didn't come close to the quality of the Forester, and the other dealerships couldn't match the deal or the welcoming attitude I encountered at Faulkner Subaru. And the great deals and personnel keep me coming back.Additionally, the service department set-up is extremely convenient, the waiting room is comfortable and accomodating - I can even bring my dog along!!

Clare

Mar 20, 2016

Everyone involved in the purchase of my new car was courteous, professional and had great attention for detail. I would definitely recommend Faulkner to my friends.

Dana

Mar 18, 2016

Everyone was very friendly and courteous. Made the experience hassle free. Dan Mann and Karl Benson are both great assets to your company.

Jared

Mar 17, 2016

All of the staff at Faulkner Mazda of Harrisburg are very helpful and friendly. Sarah was our salesperson and she went above and beyond in answering all of our questions and taking the time to help us pick out the best vehicle. We are very thankful to have had Sarah help us with this, she is the best! Dan in the financing department went to bat for us and was able to secure a great interest rate for us. Matt, the manager, made sure that we were 100% satisfied with the sale and explained a lot of the process to us (we are first time new car buyers). And finally Steve, who we signed the paperwork with, explained all of the payment details and also was able to get us a good deal on the GAP coverage and the vehicle service plan. All in all, it was a fantastic experience and I will definitely recommend Faulkner Mazda to anyone.

John

Mar 17, 2016

The people are very friendly. They try to give you the best detail on concerns. The shuttle service really comes in handy. The waiting area is comfortable and clean. Washing the car when done was also nice.

Kevin

Mar 17, 2016

The attention to detail from the sales representatives. The knowledge level all showed regarding the product. And the ease of the overall process was very much appreciated. This was the most pleasant buying experience I have had.

Judith

Mar 10, 2016

Sandy was friendly and very helpful in helping us select a new car. The service for our old car was excellent.

Patricia

Mar 10, 2016

I bought my first Subaru at Faulkner 15 years ago. I wouldn't go anywhere else! The whole staff is customer friendly and very knowledgeable. They go out of their way to make car buying and maintenance as easy as possible.

Paula

Mar 8, 2016

I called in the morning on my way to work as my tire pressure light came on and was able to drop my car off and get shuttled to work immediately. Upon completion of service I was picked up by my shuttle driver Mike who is the best.

Samantha

Mar 7, 2016

Rick was an amazing salesman and really made me feel strongly in leasing the 2016 forester. He knew everything about the vehicle from how it was made to why it was so safe! He really sold me on the vehicle. Also Ron, his manager made it possible for me and it was amazing to have them work so hard to make the lease affordable for me in my budget.

Harold

Mar 4, 2016

Working with Zach & Brad is exceptional. they are "tuned" to my car care habits and could not be more courteous, professional, and helpful. Todd helps out from time to time also, and he is also a "treat" to work with. Outstanding crew!

Sarah

Mar 4, 2016

I had a wonderful experience with Faulkner Subaru. Evelyn helped my parents choose a brand new legacy a couple years ago, in which I was recommended by them to go see her when I was ready for a new vehicle. Everyone at the dealership was extremely knowledgeable and helpful to any questions or concerns I had. I also love that we were greeted immediately when we walked into the dealership. Throughout my experience at Faulkner Subaru, I dealt with Jim, Evelyn, Kyle and Karl of all which were excellent. Evelyn helped get me into the car I loved and within my budget. I will highly recommend any friend or family member to you! Thank you!

Toni

Mar 4, 2016

Dan Mann made the process seamless. I already knew what I wanted because I always buy a white forrester with gray leather interior. We called at 3:00 pm to inquire if they had the car I wanted, drove 2 hours to get it, picked it up and headed home - total process seamless! Appreciate not having to go back and forth with the price, we drove 2 hours because of the price!!! :) I passed on my 2004 Forrester with 240,000 miles to my husband - he will drive it to work - when that dies; he will inherit this 2016 Forrester and we will be back for another white forrester for me. Thanks so much Dan!!

John

Mar 2, 2016

efficient, no extraneous crap to deal with..salesman listened to me and answered my questions directly. Plus, the sales mgr worked hard to get me a better loan than I expected, he saved me money and get me into my car that day. * Having a very thorough vehicle history was the clincher - knew exactly what I was buying.

Marilyn

Mar 1, 2016

Salesperson, Laura Knepp, was wonderful. Everyone was helpful. The test driving and purchasing process was pretty painless. The showroom had a comfortable waiting area which our 5 year old grandson enjoyed.

Sue

Mar 1, 2016

Even on very busy day staff took great care of us. Also new "Encore" program is great idea. Rob, Nikki, and Kyle took great care of us.

Jose

Feb 28, 2016

They were able to get me what I needed in the time frame i wanted it in. Service was great and everyone was very friendly.

Kemuel

Feb 28, 2016

The sales rep, Nikki, was excellent at describing the features of my new vehicle and was very patient with me. She exhibited ideal customer service and made me feel comfortable in making my decision to buy a new car.

William

Feb 28, 2016

They made selecting and buying the perfect car for my wife and I easier than we ever thought it would be. Nikki, our saleswoman and Lanni were both extremely helpful.

Hannah

Feb 25, 2016

Their service was prompt with getting my car in to have repairs completed. They were very helpful with working with the parts warranty to reduce my out of pocket costs.

Frank

Feb 24, 2016

Able to meet all my needs for a new Subaru in the sales process. I highly recommend to all interested in a great car.

Herbert

Feb 24, 2016

the use of WIFI, completing what was on the inspection and what was requested (TIRE ROTATION), and of course the coffee and drinks

Jason

Feb 24, 2016

We loved Evelyn. She was very helpful throughout the entire process and stayed late so we could take delivery of our new car.

Micah

Feb 24, 2016

Nikki was amazing! She told us she was new to selling cars but we couldn`t tell. Very professional and not pushy at all. We will be sending everyone her way!

Richard

Feb 24, 2016

Our sales rep, Dan, was outstanding. He was knowledgeable of the car and helped us find the perfect used car for our daughter to drive. I was also very impressed with our finance rep who helped obtain a loan at an excellent interest rate and payment and close the deal. Everyone we met or even just walked by was very friendly. I could tell you folks are very customer-focused. Thank you. Rick and Eileen West

Timothy

Feb 24, 2016

I truly enjoyed my interactions with the staff; everyone was dedicated to really putting me at ease throughout the buying process. I truly enjoy my vehicle and look forward to business with Faulkner Subaru in the future! Thanks again! You folks are the best!!

Aileen

Feb 23, 2016

Negotiations were reasonable and not drawn out. The orientation to the dealership and the car were excellent. When I noticed that the body side moldings were missing after I left with the car, Nikki quickly resolved the omission - no hassles.

Terry

Feb 17, 2016

It was the easiest that you could have made it for me. I was introduced to Sandy and from there is was a breeze. She actually listened to me when I told her that whatever I bought I had to "LOVE" not just like, and she helped me find what I think is the right car for me, and I love it. Super Day, Great Salesperson!

cargirl sandy1

Feb 17, 2016

We began the day with the intent of looking for a smaller SUV. Honda, Kia, Mazda, and Subaru were on the list.First stop was Faulkner Subaru in Harrisburg. Well, it was also the only stop.We found just what we were looking for, a Subaru Crosstrek. Our salesperson, Sandy Dragovan, answered all of our questions and the price was right. After a test drive, we knew the car was just what we were looking for. The deal was completed and we drove it off the lot the same evening .Buying this car was so easy at Faulkner Subaru.

Robert

Feb 16, 2016

The staff at Faulkner was very friendly. Came in on Saturday afternoon to look at a Forester. Ended up buying it and Faulkner Subaru had it prepped and ready to drive off in less than an hour, the staff stayed past their closing time to get the car ready. I was very pleased about that. Hats off to Jim Snee for making sure the car was ready and Justin Sheriff for staying so late to get the paperwork done.

Dawn Ciervo

Feb 15, 2016

We were so pleased to have Sandy as our sales lady. She is friendly, knowledgeable and did a great job getting us the best car for our budget. It was an extremely busy day when we picked up our car and Sandy never left us feel forgotten or rushed. It has been a real pleasure working with her.

Carol

Feb 14, 2016

I appreciated the ease of scheduling an appointment and the friendly and helpful customer service when I arrived. Thank you.

Larry

Feb 14, 2016

every thing was very good and professional will send others there to buy. it was good talking and dealing with every one.

Lisa

Feb 14, 2016

Quick. Efficient. Knowledgeable. They have an express lane, which definitely helps out for my busy life. I love my Subaru.

Brian

Feb 12, 2016

Faulkner staff was extremely pleasant and knowledgeable. Willing to assist in any way possible to make our experience great. From sales, to trade-in all the way to finance.

H

Feb 8, 2016

Sandy Dragovan is a great sales person for Faulkner. She did her best to make sure I got the right vehicle for me at a great price.

Joseph

Feb 8, 2016

The service rep was informative and courteous. The service was fast and efficient and I got my car washed in the bargain. Thanks for that!

t72

Feb 8, 2016

They do their best to please you. They work hard to make sure you have the vehicle you want and do well in explaining everything to you about it.

Alyssa

Feb 4, 2016

The people at Faulkner Mazda were very friendly and made sure you were comfortable with your experience. From offering drinks or popcorn to explaining different things to you. This was my first car and I'll definitely be coming back for years to come.

Jason

Feb 3, 2016

There are a million places to buy a car, I have learned the true measure of a dealership is not in how you are treated while buying a vehicle, it's in how you are treated when you return to the dealership for service and maintenance. Faulkner delivered on both the sale AND the service!

William

Feb 3, 2016

Spencer VanZijl, our salesman was a wealth of knowledge and extremely cordial throughout our purchase. The management staff made it a point to introduce themselves and offer assistance if needed. Great staff!

Barry

Feb 2, 2016

Our salesperson was knowledgeable about the car and it's features. There was no pressure to buy making the experience more enjoyable.

Cheryl

Feb 2, 2016

Rick was so nice, not pushy and knowledgeable, follow up on everything. He kept me in the loop on everything

Lisa

Jan 31, 2016

Sales associate and staff really make you feel at home and at easy with a large and important transaction. Explained everthing that i had questions and where open and honest!!! Really love to work with each person at that dealership!!

Mary

Jan 31, 2016

The way the people there took their time to explained things to us. They are wonderful people. Especially Richard, he was so nice to us.

Susan

Jan 31, 2016

Our salesperson, Evelyn Bertoni was very knowledgable and answered all our questions. Everyone was friendly and made us feel welcome.

Rachelle

Jan 30, 2016

called the day before to make an appointment for my first oil change and replacement inspection stickers after needing my windshield replaced. they had an appointment the next day and about an hour after i got there my car was done AND washed for me :)

Lisa

Jan 25, 2016

the friendly, knowledgable sales staff made sure I understood everything about my new crosstrek. Rick always makes it fun when I come in.

Calvin

Jan 22, 2016

All of the service team members helped to address the service needs for my Subaru quickly, intelligently, and, just as important, politely along with a follow-up call the next day.

Nathan

Jan 22, 2016

Dan Mann was very personable and understanding. He worked with me and was not pushy. I think other dealers should look at Dan as a role model.

Abbey

Jan 17, 2016

Everyone who helped me at Faulkner Subaru was very friendly and professional. Everyone always made sure I was comfortable during any time I had to wait. Overall I was very impressed with my service.

Harlan

Jan 17, 2016

Ryckitta was incredibly kind. Knew I had done my research and treated me accordingly, providing no pressure. Took the time to show and tell when asked, regardless. Connected on a personal level, both sharing and genuinely asking about family. Most importantly though, her communication was superb. After a previous sale had fallen through, she immediately texted me the following morning to alert me, before she even came into work that day. From that point forward, communication was clear and concise. Instead of playing phone tag, she recognized my hands were full at work, and went the extra mile to quickly get all information I requested, and sent via text. If it weren't for this more personal communication, I never would have made the three hour drive to Faulkner.

Sheila

Jan 14, 2016

Everything. I bought my first Subaru in 2005, since then I will not go anywhere else. They are always doing better, each and every visit. Not only do you produce a quality automobile, but the best support staff anywhere.

Scott B

Jan 13, 2016

Sandy D. was very personable and helpful from the moment I inquired regarding that I was looking and researching at purchasing a new Subaru! A true sales consultant partner who is there for you - before, during, and after the sale. She demonstrates a true commitment to you as the customer. She is passionate about Subaru's, working for Faulkner, and is a pleasure to work with.

Arthur

Jan 12, 2016

I liked the speed of service and the friendliness of the personnel. The service was a complimentary first oil change.

Emily

Jan 12, 2016

Efficient, polite employees, great price for all of the work I had completed, a clean and comfortable waiting area, reasonable wait time

Deborah

Jan 10, 2016

Jim SMeeNick the finance guyentire staff is friendlyI told Jim I needed a lower price and I got it with no undue drama

NOT ALRIGHT, HALF LEFT

Jan 9, 2016

FOUND FORESTER ONLINE AND CALLED. SPOKE WITH KIM IN INTERNET SALES. SHE TOLD ME VEHICLE WAS STILL BEING SERVICED AND SHE WOULD CALL NEXT DAY. SHE DID THAT AND I WENT TO DEALERSHIP AND PURCHASED CAR. MOST OF PROCESS WENT WELL. FINANCING TOOK TOO MUCH TIME SAYING HOW GREAT THE DEALERSHIP WAS AND THEN ONLY LOOKED AT ONE LENDER WHERE RATE WAS HIGH! I TOLD THEM TO TRY MY BANK AND GOT BETTER RATE. SANDY IN SALES DID WELL. I DO NOT LIKE HAGGLING AND WE DID VERY LITTLE OF THAT. THANK YOU SANDY EVERYONE WAS FRIENDLY AND WORKED TOGETHER PRETTY WELL.

Keith

Jan 8, 2016

The staff was courteous. The shuttle ride was also a plus. The shuttle driver Mike seemed like a good guy and was easy to chat with.

Mary

Jan 8, 2016

Felt that everyone was honest and got the job done without high pressure techniques. Everyone from the salesman, Jim Smee, to the gentleman that handled our paper work did a wonderful job. Thank you very much.

Tracey

Jan 7, 2016

The friendliness/approachability of the staff was superb. Everyone listened to my needs and made sure that my car was well maintained.

James

Jan 3, 2016

We did the negotiations over the telephone and I was very happy with the agreed to price. Once I arrived in the dealership,the paperwork process took about an hour. All of the employees we dealt with were professional and knowledgeable.

Sarah

Jan 3, 2016

When I said I would be in town for just a few days- they fit me in the schedule quickly and I really appreciated that. Everyone was very friendly.

Cindy

Dec 31, 2015

The check in process is fast and friendly. I was updated by phone about additional concerns before that work was done.

James

Dec 31, 2015

2015 Legacy has problem with fuel cap door not opening. Was advised that parts are on backorder and would be shipped in February, 2016.

Melisa

Dec 31, 2015

I liked how thorough they were with explaining everything, and that although the dealership was busy, everyone was friendly and helpful.

Patrick

Dec 31, 2015

Sandy and Cindy did a great job of finding a good solution when my wife was not able to obtain the specific vehicle that she was looking for. The were both patient and offered logical solutions to find a vehicle to fir her needs. Great follow up service by Sandy with insurance company and with us the following day.

Mark

Dec 29, 2015

Everybody was so nice. The atmosphere was so calm and pleasant. It was a wonderful environment and everybody was so nice!!

Diane

Dec 28, 2015

Very courteous people to deal with and explained exactly what was the matter with the car. The service time was much shorter than expected.

Machelle

Dec 28, 2015

Everyone was so friendly and worked with me to get the car I wanted with a monthly payment I could afford. Sandy Dragovan and Justin Sheriff made me feel like family, so nice to be around. They explained everything about my car and the loan, protections, etc. I definitely will recommend this dealership to family and friends.

Kamela Banning

Dec 27, 2015

I went into the dealership feeling nervous. Within a few minutes my mind was put at ease. Everyone was very friendly. They listened to what I wanted and what I could afford. At no time was I ever pushed to increase what I could afford. It was a very positive experience.

Stephen

Dec 27, 2015

No pushy salesmen but very friendly and helpful. There were also a large quantity of vehicles in stock to choose from and our salesman helped us narrow down what we wanted. We were able to go home with our new vehicle the same day. Great team effort.

Thomas

Dec 23, 2015

From the first time I inquired about my truck till I left I was treated excellent I felt like I was part of your family !! Will recommend to everyone I know who is looking for a car or truck .

Jenifer

Dec 20, 2015

The salesman was very knowledgeable of the car I purchased. I have a dog that I wasn't sure if he would fit in the car and it was suggested to me that I bring my dog to the dealership and have the dog get in the car. I was pleasantly surprised at this suggestion. I took my dog to the car and it sealed the deal. Everyone was very friendly and helpful.

Susan

Dec 17, 2015

I had a great salesman. Mr. Mitchell Gluntz. He answered all my questions and explained everything. Everyone that I dealt with was great, informative, and took their time to explain everything. I am glad that I came to Faulkner Subaru to get my great new car. Thank you so much.

Dianne

Dec 16, 2015

Courteous and thorough. Vinnie at Body Shop went to great lengths to ensure we had what we needed while our outback was getting fixed. He's wonderful. Our car was returned in top shape, running like a dream.

Susan

Dec 15, 2015

Sales person Ryckitta Short was very helpful. The rest of crew to purchase the car were very helpful. I am anticipating my appreciation to continue as long as I have the vehicle.

Douglas

Dec 11, 2015

Excellent service. Knowledgeable and responsive sales staff. No pressure selling. Did what they said they were going to do. Will buy here again.

Gregory

Dec 11, 2015

The staff as well as my sales person were very friendly and Sandy made me feel very confident about my purchase.

Sandra

Dec 7, 2015

They are great, Sales, Service. Always friendly and courteous. They are always there ready and willing to help in whatever you need. I've been other places and would not return.

David

Dec 6, 2015

Your shuttle service was very helpful. You got me in for service on the sme day I called. Both of my headlights were out so it was vital to me to have them fixed ASAP.

Garrett

Dec 6, 2015

The staff at Faulkner Subaru are the best in the business. Purchased my brand new STI from Faulkner Subaru. The process was great from start to finish.

Carol

Dec 4, 2015

I arrived for my oil change first thing in the morning and Eric greeted me kindly. Long story short, I had forgotten something and was worried about how to get it, have my oil changed and be to work by 8:45am. He worked with me to get it all completed and off I went. It turned out that I could come back right away to have my car serviced and he was amazing. Thanks for the great service with smiles and compassion.

YT327

Nov 28, 2015

Purchased a 2016 Outback 2.5i Limited with a great experience. The sales (including Ms. Sandy Dragovan) and financial staffs are professional, knowledgeable and pleasant to deal with. Highly recommended!

Deanna

Nov 24, 2015

Everyone was very helpful and polite. And they stayed past closing to get me in my new car. They installed the extra car protection coating while I was signing paperwork so I wouldn't have to drive back another day.

HMD2665

Nov 23, 2015

Had my car in for a simple oil change (25,000 miles)a few weeks ago. Service advisor told me I needed tires, that mine were 6/32. Was totally shocked since I JUST replaced them the week before. But since I didn't know what exactly the tech was seeing, I declined new tires and paid and left. Went directly to an auto parts store and bought my own tire depth gauge and found them all to be in NEW condition,11/32. I come up with one of two conclusions:1., based on my mileage, they assumed I needed tires without even looking at them or 2, I was being hustled for new tires. I contacted the service manager and relayed this information- expected a call back with some sort of explanation, got nothing. Last ditch effort, I called my salesman who was great, and he passed it on to a sales manager. Got a message from the manager with times to call back, which I attempted 3 times with no success. Left a message and still have not heard anything several days later. I've lost all trust in the dealership and despite being convieniently close, I will be taking my business elsewhere.

Christine

Nov 22, 2015

I had an outstanding Subaru experience. Sandy and Kim were very knowledgable and helpful with every aspect of the car down to the fine details. Everyone went above and beyond at my Subaru appointment and I felt very cared for as a customer. Everyone was very responsive. They were very patient and answered any questions I had. Very happy with the car! I would highly recommend!

John

Nov 19, 2015

Jon Brown, Karen Balendran and Dan Mann were great to work with. While I was unhappy with myself for buying extended warranty and cosmetic protection plans (and there is no way I would have agreed without the promise I could cancel within 7 days) I was very pleased that I was not given a hard time when I decided to cancel them.

Christopher

Nov 18, 2015

Lanny and Mitchell provided excellent customer service from beginning to end!!! Will definitely recommend to friends and family to purchase new and used vehicles!

Naomi

Nov 16, 2015

Everyone that I worked with from the saleusperson (Rob) to the financing staff was extremely helpful, knowledgeable and interested in my needs and input.

Beena Or

Nov 15, 2015

My experience is that I find that extra work is always needed the cost of service is always more than expected

Brent

Nov 15, 2015

I liked the fact that I was greeted as soon as I walked through the door. I was helped immediately. That is something that more companies should be doing.

VB

Nov 12, 2015

Since my previous experience was so good in purchasing a SUBARU CROSSTREK for my wife last year, I decided to return to Faulkner Subaru Harrisburg to purchase a SUBARU OUTBACK. My salesperson Sandy Dragovan was who I dealt with last year and was definitely the salesperson I wanted to deal with this time around. As she did previously, she was very easy to work with and very attentive to my needs and wants for my purchase. After a bit of negotiating we settled on a price and it was a GO! She was able to get everything done that day to allow me to return the following day to "sign away" and drive out with my new car. Very easy and very hassle-free. Sandy and all the staff there were terrific and I would recommend this dealership to anyone seeking a quality car and quality service. Thank you to everyone at Faulkner Subaru Harrisburg

Deborah

Nov 9, 2015

I went in for state inspection and oil change but when the service tech went over the car several other issues were discovered and promptly fixed.

Mark

Nov 4, 2015

Fast efficient friendly honest with car, did extra work on the car, they didn't just sell it as is . Came with a warranty. Easy to access the salesman

Steven

Nov 3, 2015

Evelyn always treats my wife and I like family. I also have a lot of trust in your repair department.

Daisy

Oct 30, 2015

Being able to use the Costco Auto Buying Service was the major factor in choosing Faulkner Subaru. The deal was "sweetened" by additional discounts, making the purchase an incredible deal. The Faulkner staff was terrific!

John

Oct 30, 2015

Pulled in, hopped out, the car was in good hands....a friend was picking me to head for a local golf course...

Bruce

Oct 29, 2015

This was my first time to get my new Forester serviced and I went to the express service. The young man in charge, I think his name is Eric, took time to explain everything to me and even had my Forester washed.

James

Oct 29, 2015

Friendly service and great prices than the competitor Had the right vehicles to choose fromFast at providing you different payment options

Kayla

Oct 29, 2015

Such friendly people! And willing to work with someone who's on a budget. I really enjoyed working with all of the people who were involved in the buying process of my car.

Dipankar

Oct 28, 2015

I was dealing with Laura and started my search 3 months back. She was not too pushy nor too laid back and her approach was just perfect. When she could not answer my questions regarding finance etc, there was team work and she made me connect with the right set of people.

Jerry

Oct 28, 2015

This vehicle is a very rare VW bus and is difficult to find one in very good condition. The website provided a full Carfax history report that definitely caught my interest. However, there were only 4 pictures of the vehicle. My internet contact was fantastic. I requested and she provided extra photos of the interior of the used 2002 VW Eurovan that I requested. My sales rep was fantastic. He actual held my place in the queue to test drive and get the opportunity to seal the deal. The sales manager was even better. He assured me of the minor repairs that needed to be done, were actually done before I picked up the vehicle. I thought the negotiated price was very fair and mutually agreeable. Lastly, I had a personal situation where I needed Faulkner to hold my purchased vehicle for a full week while I was on a vacation. They kept my vehicle, made the repairs while I was on vacation. When I arrived the following week to pick up the vehicle it was cleaned, had a full tank of gas and was ready to drive off the lot. After driving the vehicle for the last 2 weeks, I have to say that I am extremely happy to have shopped at Faulkner.

Tracey

Oct 27, 2015

Excellent experience! Richard Scott did a fabulous job with the sale. He was professional and closed the sale before I even test drove the car! He educated us on all the wonderful features of the car and after only three days of taking possession of it, I am totally comfortable and happy. Will definitely recommend him and Faulkner and be back for future purchases! Thank you.

Veronica

Oct 27, 2015

Went by for an oil change and also able to complete 15,000 mile check with little delay. The coffee that morning, yours was very appreciated.

Christopher

Oct 26, 2015

Our sales person was positively outstanding!!! Sandy Dragovan is her name and we will highly recommend her to any and all!! She made our car buying experience terrific. We absolutely despise buying cars, but Sandy made our experience nothing but pleasant and comfortable. Sandy was amazing!!

Nowell

Oct 25, 2015

Gentleman in the garage that took our order etc was very helpful. We appreciate it.Every other staff person we interacted with was very friendly and helpful. Thanks

Lindsey

Oct 24, 2015

I am made to feel at home at this dealership. I have visited other Subaru dealerships none of which have compared to the service, friendly nature and flexibility of Faulkner Subaru. I have recently purchased my 4th Subaru at Faulkner and will continue to come back. I have worked directly with Brian Lee and Sandy Dragovan to purchase my vehicles and have nothing but great things to say. They have earned my trust and my business, I will keep coming back.

Patricia

Oct 23, 2015

The process of deciding upon and purchasing a vehicle was made easier by our salesperson's knowledge and personality. Mitch Gluntz answered every possible question and put no pressure on while guiding us to a decision. It was great to work with him.

Bruce

Oct 21, 2015

Sales person very knowledgeable and helpful. Presented reasonable offer on our third Subaru purchase. Sales person wanted us to be informed with new car's components and electronics. She also wanted us to be very happy with our choice.

Carol

Oct 19, 2015

The Service reps and my sales person are always very friendly. The service rep was extremely helpful this time. I came in for an Express oil change because I had not made an appointment far enough ahead for my 15,000 mile check-up. When I arrived, the service rep told me they could still do my 15,000 mile checkup. In addition, the other service rep hooked up my blue tooth for me and showed me how to add my phone list. The waiting area is especially nice. There are chairs by the fireplace, a table with chairs, if there is writing to do, and chairs for watching TV. They have a very nice selection of coffee and tea too! It's a very nice set up.

Corbin

Oct 19, 2015

courteous staff, very knowlegable sales people. friendly staff, extremely helpful during entire vehicle purchase process. karen and mitch bent over backwards to help find me the perfect subaru. i could not ask for a better experiance

Jeffrey

Oct 13, 2015

Dealership is completely 100% customer service.Easiest ever in buying a car. Excellent sales person, Evelyn.Couldn't have asked for a better experience. We love the car and would buy there again!

Robert

Oct 13, 2015

Sandy Dragovan is an excellent saleswoman. The finance team is great as well. They all worked hard and even stayed later than normal to make sure the deal was finalized. Everyone was very nice and personable. Very nice experience for the first time doing business there.

Robert

Oct 13, 2015

The whole team from the saleswoman (Sandy Dragovan) to the finance staff did an excellent job from start to finish to get me into the vehicle I wanted. They did everything in their powers to get everything finalized and did so with even staying later than normal to get it completed. They were all very nice and personable. Will deal with them again in future endeavors.

tracey.williams.739326

Oct 11, 2015

I had been speaking with Karen about 2 diff used cars I was interested in but couldn't get in till 1230 on Saturday. I sent her an email that i decided on the blue car Friday evening. Saturday morning she sent text car was available and I would be in at 12:30. On my way to the dealership the car was sold. Poor customer service!

Jamie & Justin

Oct 10, 2015

We love going to Faulkner Subaru. Everyone is great especially Sandy. We have two vehicles from this dealership and wouldn' t think of going anywhere else every again. The value and service is just great.

Thomas

Oct 9, 2015

They know how to do it! Quick service, Knowledgeable explanations, very organized and comfortable waiting room with good WiFi and plenty of coffee

Carrie

Oct 3, 2015

Everyone is very accomadating and professional. The service is remarkable and the facility is very comfortable. This is a topnotch operation and I assure you, you will be very pleased.

Mark

Oct 1, 2015

It was very relaxed and low pressure. We knew what we wanted, and Rob Konowitch was able to provide it for us.

James

Sep 30, 2015

We love Jim Smee, our salesman. He is honest and straight forward. This is the second car we bought from him, this year. The General Manager was accommodating and personable.

Greg

Sep 28, 2015

The drop off point and the "concierge" is an awesome concept. Really appreciated the express check it. My check ups are quick & always completed prior to eta. The report card is also great to have for a car nut.

Harry

Sep 25, 2015

Always a pleasure to work with service department. Nice staff. Need to consider relocation since dealership space is very limited.

Stephanie

Sep 25, 2015

A new worker made a mistake. I caught it when picking up my car, brought it to the reps attention. Error corrected, car checked to make sure everything was indeed completed. I was not charged for the service and was given a free service next time. I really appreciate the response and the care taken to correct the error.

Andrea

Sep 24, 2015

Evelyn B was amazing!! She took the time to find out what I wanted/needed in a vehicle and we looked at a couple of different options. Not once did she seem irritated w/ all the questions I was asking and w/ my uncertainty with what I wanted. Evelyn was VERY knowledgeable, she really took the time to explain different options and what would work best for me. She worked really hard to get me a loan AND stay w/in my budget. She was not your "typical" "pushy" saleswoman, I did not ever feel pressured into anything. I have since ran into folks that also purchased Subaru's from Evelyn and they all had wonderful things to say about her. Great Job Evelyn!!! Keep up the great work!!!

Mario

Sep 24, 2015

Easy to schedule. Quality workmenship and attention to detail.Was told back up camera not working and $500 to replace. ( My on line review suggested seals letting moisture in.) I questioned the charge and was encouraged to speak to Subaru of America. Subaru of America is covering replacement. Thats, "as good as it gets". Apperciated!

Ricardo

Sep 24, 2015

I liked how comfortable everyone made me feel. For being my first car to ever buy on my own, I was very nervous. But everyone at the dealership made me feel at home and helped a lot.

Linda

Sep 23, 2015

Everyone was very attentive n friendly!!! I can't believe u even filled the car with gas...n not half, but totally full!! That is fantastic!!!

Matthew

Sep 23, 2015

Our salesperson, Rick, was very knowledgeable about the vehicle. He was pleasant to work with, and seemed genuine (not a canned sales pitch). Our initial contact was over the Internet with Kim, and she was great to work with also.

Jocelyn

Sep 20, 2015

Everyone at the dealership was incredibly informative and went the extra mile to ensure I got the vehicle I wanted as well as kept it in my budget.

John

Sep 19, 2015

How we told the sales person what we wanted and he took over from there. James Williams was excellent and Brian Lee was the icing on the cake for us. Would recommend both of these fine young men. We are passing the word on to all we know.

Charlotte

Sep 17, 2015

Speedy service, comfortable waiting area. First service is free and that was a pleasant surprise since a car wash and tire rotation was also free.

Cindy

Sep 16, 2015

Sales person was knowledgeable about the product. Took the time to make sure I understood all the features and performance of the car

Lesley

Sep 16, 2015

Communication with salesman and finance officer was fantastic. Offered prompt responses to email questions and were very helpful throughout the process.

William

Sep 15, 2015

The Staff was very helpful and friendly. Robert genuinely seemed concerned with getting to know us as a family and getting us into the right vehicle to fit our needs.

Richard

Sep 12, 2015

The staff,always attentive and friendly.Also have never had a bad experience at Faulkner subaru.Actually enjoy going to the Hbg.dealership.They make you feel like your important to the..Not always about money.

Shannon

Sep 10, 2015

Sarah M was the best! She was very down to earth and had a great sense of humor. I didn't feel like I was buying a car from a sales person, I felt like I was taking a test drive and buying a car with a friend. I will definitely come back to buy my next car from Faulkner Mazda and from Sarah!

Krystal

Sep 9, 2015

I worked with Mitch, who did a fantastic job getting me my new car! I would definitely deal with Mitch again, and refer people to him! Everyone was very friendly, and got me what I needed and kept me up to date on the process of getting my car!

Mark

Sep 9, 2015

The interest in our needs and everyone doing their job to make sure we were taken seriously to our requirements.

Michael

Sep 9, 2015

Easy to schedule. Can wait for service to be completed. Service coordinator answers all questions and is good at explaining what work can be deferred.

Robert

Sep 9, 2015

Robert Barkley was great to work with he really knew the car we were interested in and he made us feel that he was there to serve us

Sue

Sep 9, 2015

Service was completed before time promised. Called for approval before doing work which was not discussed when car dropped off

William

Sep 8, 2015

Everyone was very friendly. Spenser was great and had us in our new car very quickly. A very enjoyable experience!

Dustyn

Sep 6, 2015

A great team of people. Richard was very considerate. I hate haggling, he was patient. He showed me a car (the one I ended up buying) even if it wasn't the one I originally wanted to drive. Justin in finance was very patient and kind and thorough and clear about the warranties. I didn't feel like i was being sold something, but it was being suited for me and my needs (living 1.5 hours away). I was alone, I was a woman, and everyone just treated me like a regular customer and not a dumb lady who doesn't know or shouldn't know about the car she's about to by. Everyone took the time with me over the course of two days plus to make sure I was getting the right car for me. Very different from other sales floors i had been on in central PA. Things I would change: Faulkner general online sales. Not being able to keep up with the inventory, it's pointless to even have someone who lives so far away find it useful. I wouldn't have ended up at Harrisburg if I hadn't called the sales folks directly to see what was in stock, since it wasn't online. I was on my way to Mechanicsburg when I called their sales floor and discovered there wasn't the car I was looking for. The Harrisburg office was helpful and knowledgeable and quick to respond.

Julie

Sep 5, 2015

From the moment I walked into the showroom I was greeted with smiles and asked numerous times if they could help me. When I met with Evelyn she helped me find the car that I wanted, explained everything about the car, and helped me set up my radio and phone. I had the best experience, and I knew I would as a friends and family highly recommended Faulkner Subaru, as will I.

Roger

Sep 5, 2015

Everyone was very accommodating and friendly. Special thanks to the service department staff! Phil and Tom were outstanding and my tech did a super job with a difficult install. My 02 WRX is performing like a champ! $ well spent.

Matthew

Sep 3, 2015

We ordered a car and panicked about the color while awaiting delivery. Jimmy was able to 'swap' the car for the color we really wanted and sped up delivery. I imagine that is a pain for the dealer. He didn't make it feel like an imposition, when I am sure it likely was.

Tori

Sep 3, 2015

The reliability and friendless. Overall I have no complaints. The whole process was smooth and they made it as easy as possible without a lot of pressure to buy.

Brent

Sep 2, 2015

Felt team was working for my best interests.This is the fourth vehicle we've bought from Faulkner.We will return again in the future.

Justin

Sep 2, 2015

Jim the sales rep and Justin the finance rep were both extremely helpful. There was never any pressure from either of them and even though I wasn't really prepared to buy a car that day they worked with me to get all of the information worked out and allowed me to leave that day with a car that I really liked.

Luis

Sep 1, 2015

I did appreciate that I managed to get an appointment in a timely manner. I felt like I was dealing with professionals at every level.

Brian

Aug 30, 2015

Rob didn't stop looking until he found the exact car I wanted. Made sure everything was right during and after the sale.

Christina

Aug 28, 2015

I already referred a friend to your dealership for service as she was not happy with the service at the Carlisle Pike dealership. Mark was excellent, he kept me informed throughout the day. Initially the tech thought I needed new struts but it turned out I had run through something oily and the struts were not leaking. They cleaned them and I did not need new struts. I could have been taken advantage of but I was not and that is why I keep coming back to your dealership. I appreciate your honesty. Thank you!!!

Julie

Aug 28, 2015

Both Amanda and Steve were great! Very friendly and personable. By far the best experience I have had at a dealership. Even from the experience I have had on the other side of the country. Amanda has been amazing through the entire process.

Carol

Aug 27, 2015

Quiet place to wait, quick service, reasonable price. Zack is always very courteous and helpful. He saved the day for me at this appointment (see survey #4).

Jan

Aug 26, 2015

Got there 1/2 hour early and expected to spend some time waiting and reading my new book. Barely got a chapter read and my car was ready.

Abbie

Aug 25, 2015

Each staff member I talk to is competent, thorough, and friendly. There has not been an exception to this since I started having my Impreza serviced with Faulkner.

Cynthia

Aug 25, 2015

the level of professionalism and courteousness was outstanding to say the very least outstanding. We have now purchased four new Subaru vehicles at Faulkner and have no plans of ever doing business anywhere else. Everyone always goes above and beyond to ensure the customer is taken care of. Very impressive!

Maureen

Aug 25, 2015

Everyone we encountered at Faulkner Subaru was very friendly and helpful. Jon was very accommodating to our frequent, last minute schedule changes.

Donna

Aug 22, 2015

I love the new drive thru oil change. No appointment necessary and its Quick! Excellent customer service too. Great job guys!

Joseph

Aug 22, 2015

Easy available Internet price and follow up to Internet sales. Excellent salesperson. No pressure to buy. Dealership follows up after sale made.

Oliver

Aug 19, 2015

We were greated with smiles and hellos from everyone. There was no hassle, no pressure just good sales people and honest advice.

Harold

Aug 16, 2015

You change and tire rotation was quick I have no complaints about that. However they forgot to reset the reminder on my dash that says the oil change was needed. I noticed it about a block away from the dealership and had to return for it To be reset.

Esther

Aug 13, 2015

The promptness of service, the friendly courteous people, the comfort of the waiting area and the explanation of all the work done or to be done and the coffee machine.

Lewis

Aug 13, 2015

All of your associates work great as a team and made the process of buying my car easy and enjoyable. Jimmy is an awesome salesman.

Donald

Aug 12, 2015

Spencer Van Zijl,the sales person was well versed in the car,the other people were also very good at their jobs.

Sheldon

Aug 12, 2015

Very thorough in explaining the problem wrong with the car. I am not too good with cars but now understand the problem, thank you for being patient.

Cheryl

Aug 10, 2015

I like being able to wait for the vehicle in a comfortable "setting". I like the car wash that is provided. The service folks are friendly and considerate.

Robert

Aug 8, 2015

Jeremy and the other techs are very helpful and friendly providing quick service on my vehicle. I'd recommend this facility without hesitation.

Kevin

Aug 6, 2015

Karen and Ryckitta were AWESOME! They made the whole buying experience well worth the 2+ hour drive! They Did a great JOB! I've never had such a GREAT experience buying a car before.

Samuel

Aug 6, 2015

Great staff to handle all my car buying needs. It's nice to see how much they care about my satisfaction

Derek

Aug 2, 2015

Great overall experience. Staff was kind and very helpful. Found the exact car I wanted and they found a way to put me in it the same day. Would do business with again!

Jeremy

Aug 1, 2015

Everyone at Faulkner Subaru was very friendly. Dealt with a newer employee who was learning the ropes, yet still drove off the lot with the perfect car for my situation and budget. I would definitely recommend any Faulkner establishment.

Linda

Aug 1, 2015

They had my car back to me the same day which is very important to me with my busy days.

Karen

Jul 31, 2015

I appreciate that Jeremy (Svc Manager) and Mike (Sales Rep) make the effort to remember and get to know their customers. And they've taken care of any concerns I've had so far. It's nice to give your business to a knowledgeable and friendly staff!.

Fitzroy

Jul 29, 2015

Courteous and friendly professional staff. Environment was positive and unpressured. Felt treated as a human being, not simply a number. Appreciated having Carfax info available to better assess the vehicle.,Courteous and friendly professional staff. Environment was positive and unpressured. Felt treated as a human being, not simply a number. Appreciated having Carfax info available to better assess the vehicle.

Tiffany

Jul 29, 2015

We got the information we needed without the hard sell. Spencer was fantastic. Very accommodating. He worked very hard to get us the car that was just right for us.

James

Jul 28, 2015

There were no high-pressure sales tactics, and the sales rep did not push any add-ons such as rust proofing or paint sealant. The price offered for my trade-in was fair. The transaction was as streamlined as it could be, and we got to the out-the-door price quickly. The attempt to sell the extended warranty was a little tacky, but even then I didn't feel pressured to take the deal.

Kelly

Jul 24, 2015

Lanny and Rick were awesome. Super nice and friendly ! Worked hard to find the best solution to my problem! They truly care about their customers! !

Lucinda

Jul 24, 2015

Setting up appointment is always easy, staff is always friendly and you are always informed of the cost for certain services prior to scheduling them.

Rodney

Jul 21, 2015

Evelyn, Brian, and Sam were fantastic. They were super friendly and went above and beyond to make our car buying experience wonderful.

Jade

Jul 20, 2015

Staff was very friendly, and took extra time to show me the details of my new car. Evelyn and Dan were willing to stay late on a Saturday to complete my purchase. I will definitely be returning to Faulkner Subaru in the future.

Craig

Jul 18, 2015

Richard Scott went out of his way with a very frugal customer, me, and made me a very happy owner of a new (To me) 2004 Honda CR-V

Kenneth

Jul 18, 2015

Very courteous and friendly staff with no sales pressure.John Brown made the time spent very nice.I would recommend this dealership to anyone.

Gerald

Jul 15, 2015

very clean very friendly they were very knowledgable about their product great service great selection of cars very helpful i like them

Jeffrey

Jul 15, 2015

I was on the internet at Faulkner's website ( the best website) and other dealers. I already had decided what I wanted in my Mazda 6 I sport and Laura Knepp did not try to talk into buying something else.

Christopher

Jul 14, 2015

Sales.. The vehicle sales itself; however, the service from both Ryckitta, & Rob was tremendous! I have purchased many vehicles of the years and this has been one of the most enjoyable, thank you...

plame

Jul 14, 2015

We purchased a used car from Faulkner. Jodie Payne sold us the car. She made us feel like family. She was not satisfied until we were satisfied. This dealership has gone above and beyond for us. Including helping us when our fuel pump needed repair and we were stranded 6 hrs. from home. The Staff is professional and courteous and give you 100%. I have never been treated so respectfully. They have made us a lifetime, loyal customer!

Lee

Jul 11, 2015

Courtesy, Senior respect, accommodations excellent.I was late getting the inspection due to a mini-stroke suffered by my wife 2 weeks earlier. I explained the situation when I made the appointment and you know I was treated like a member of the Subaru Family .Thanks to all !!! Lee & Mary Ann Frank !

Linda

Jul 11, 2015

I stopped in for an express oil change. The mechanic discovered that I had a nail in my tire. That explained why I had to add air to my tire about a month ago. Slow leak. I appreciated the thorough inspection. THANK YOU!

Demetrius

Jul 10, 2015

Rick Ashenfalden was very knowledge and customer focused on my needs and requirements for a vehicle. He impressed me by remembering my email address and how to spell my name correctly.

Don

Jul 9, 2015

Liked the people, worked with me and didn't seem too pushy. Overall good experience here, just ask for the extra information first to stay within your price range you've choosen.

Reynold

Jul 4, 2015

The staff was friendly, courteous and very helpful. My problem was checked out and fixed and I was in and out in less than an hour.

Zephaniah

Jul 1, 2015

Rob did everything he could for me! He is a great salesman and didn't impose any pressure on me to buy. Great experience!

Linda

Jun 29, 2015

The salesperson took his time to ask what we were looking for and find a car that closely matched most of our requirements. We understand when you are buying from stock, that the car may not have everything.

James

Jun 27, 2015

Jim Shmee was very helpful and personable with a low-pressure approach. Nick and Jason, in the finance department, searched to get us the lowest possible interest rate. The entire Faulkner team made us feel like valued customers; they seemed to really care.

Jennifer

Jun 27, 2015

You made it very easy for us. You found us the options we wanted on a rare car (Impreza Sport Premium with iSite), found two possible cars for us. Secured the car in our favored color and delivered to us. The red is awesome!

Donna

Jun 26, 2015

Staff is always attentive, pleasant and courteous, and even if they are busy with someone else,my presence is acknowledged. Service is prompt, waiting area is comfortable and I don't mind waiting a little longer if necessary. I feel you have efficient, happy employees working for Faulkner and hope you realize that. I like your renovation to the service center since, as you have known, there was limited space to park the car to check in for service. I've always had quality work and never a problem that wasn't addressed.

Rebecca

Jun 26, 2015

Out of the blue, my car starting making alarming rattling noises on a Saturday afternoon. I had been in town and had to return to NY that evening. I took it to 5 other places before I found Faulkner Subaru/Mazda. They diagnosed the problem right away and found a mechanic that was willing to stay later and work on it. Unfortunately, the part I needed was not available until the following Monday. I had to return to NY but Faulkner arranged to ship my car to me on Tuesday. I dealt with Jeremy Shade and found him not only to be very kind, but also to be very "on the ball". This dealership is the best I have EVER dealt with and I would do business with them again in a heartbeat. Outstanding!

Johnpaul

Jun 25, 2015

I always have an incredible experience at your dealership. The customer service is excellent - everyone at the dealership should be rewarded! This is an awesome dealership. Very professional. Very transparent. Very timely!

Jennifer

Jun 24, 2015

I worked with Amanda at Faulkner Mazda. I knew I wanted a CX5 and she helped me find the one that was perfect for me...she was very knowledgeable about the vehicle and was able to answer all my questions..she was also very fun to work with! I also worked with Dan on financing and he was very helpful and made sure I was at the payment I was most comfortable with. Overall I had a great car buying experience at Faulkner Mazda and would recommend this dealership to my family and friends!

Karen

Jun 21, 2015

Good car with reasonable price and friendly people who go out of their way to help. Nobody was pushy, but were very friendly. Kudos to everyone I was in contact with and a BIG Thank you to the guys who brought it to Lancaster for me.

Robert

Jun 20, 2015

Robert Barkley was awesome. This was our second trip to Faulkner and dealing with Rob. He was courteous and professional. After the purchase of our first Crosstrek we told everyone that was contemplating buying a new car to go to Faulkner and get with Rob. Im not sure why Rob is never in any of your commercials. Think its about time to let Rob pawn off a pup for the humane society. He is doing an awesome job selling cars so Im sure he would do a great job getting people adopt a dog, cat or even a rabbit.

Bernard

Jun 17, 2015

Your service operation is CONSISTENTLY good!Telephone confirmation of appointments, review of the service order before initiation, full explanation of any extra charges required BEFORE the work is authorized.

Shane

Jun 17, 2015

I went in for a simple inspection and a few things were found wrong. I believe they were addressed in a timely manner. Was nice to have a loaner for the 4 hour process.

Mary

Jun 15, 2015

Mike Ramsey is great representative of your sales staff. He insight into making a customer feel important. He doesn't push for a sale and he takes time to make customer's feel special. He's a "top shelf" employee!

Matt Dillon

Jun 12, 2015

I saw a used malibu advertised online at the price point i wanted. I called the dealership and 2 days later my vehicle was delivered. Ryckitta was my sales consultant. She is a professional and more important, a straight shooter. None of that good cop bad cop routine; or the 4 squares that get you the payment you want, while devaluing your trade in and extending the term of your loan. Thanks Ryckitta!

Destiny

Jun 11, 2015

They worked with my husband to the best of their ability to help him get a better vehicle and accepted his car as a trade in. When something didn't work, they found another way. Very much appreciated.

Rachel

Jun 11, 2015

Everyone was extremely helpful, understanding, and flexible. They did whatever they could to get me the best deal for the best for me car.

Matt Dillon

Jun 11, 2015

I saw a used malibu advertised online at the price point i wanted. I called the dealership and 2 days later my vehicle was delivered. Ryckitta was my sales consultant. She is a professional and more important, a straight shooter. None of that good cop bad cop routine; or the 4 squares that get you the payment you want, while devaluing your trade in and extending the term of your loan. Thanks Ryckitta!

Rhonda

Jun 10, 2015

The salesman was very friendly and thorough. He was willing to work out a deal I was very satisfied with.

William

Jun 10, 2015

Very little waiting, knowing that qualified people work on my car, quiet waiting room. Ability to make an appointment and then be asked to confirm it.

Brett

Jun 7, 2015

The service department was able to fit my car in for a major service an inspection and a brake recall in less than 24 hours. Very accommodating.

Paul

Jun 6, 2015

I had visited four Mazda dealers and Faulkner Mazda is by far a customer friendly dealership. I traveled 1-1/2 hours looking for the exact vehicle we wanted, because although other more local dealerships promised us they could get the vehicle we wanted they could not. They essentially wasted my time lying to get me in there dealership. Faulkner delivered not only the car I wanted but the best price and very easy negotiating.

Brian

Jun 4, 2015

The whole process of setting up service the timeliness of the service and the friendliness of the staff is great.

Megan

Jun 4, 2015

I liked how helpful the staff was and they answered any and all questions I had. They also helped me with properly financing the cost so it fit my personal budget needs.

John

Jun 3, 2015

I was treated well and served promptly. I like the new waiting area and drop off garage very much. A very big improvement.

lmarshall177

Jun 2, 2015

I ended up going to this dealership by accident, but am so glad I did. Sandy was great to work with. And the car I wanted was traded the same day I talked to Sandy. They eve wash your car after getting serviced in the express service lanes.

Kelly

Jun 1, 2015

I traded in a 2001 Toyota Camry that had a tape deck. Compared to that, my Subaru Crosstrek has A LOT of new buttons. Rick was very knowledgeable and patient when explaining the features of my new car.

James

May 31, 2015

It was a real pleasure to witness a salesman (John) actually working to find the car that my wife and I wanted.

Michael

May 30, 2015

We liked that we did not have to wait a long time for the sales team to get back to us every time we asked a question.

Shawn

May 30, 2015

Tristen was very helpful and friendly. He made the car buying process very easy. We would gladly use him again and recommend him to others. He did not pressure us at all but was available to answer all our questions.

Brent

May 27, 2015

Laura Knapp was friendly and was very responsive to emails, questions, etc. Low pressure sales environment. Good experience. Will recommend to others.

Marcia

May 27, 2015

Straightforward, bare bones...salesmanship from Evelyn....just get the job done and give the customer the best price for a new Subaru!!!

Nicholas

May 27, 2015

The knowledge and great personality of the salesman was very helpful in making my decision to purchase the 2015 Subaru Outback.

Robert

May 27, 2015

Loved the personal attention we received from our salesperson, Sandy Dragovan, not only our first purchase but also on our second purchase. The service was exceptional from all personnel. We will definitely be back. Thank you Faulkner.

Wayne

May 27, 2015

All parties, Sandy, the sales woman, (from whom I have returned to purchase 3 vehicles), the credit people, Zack and the service department were all considerate of my time. They were expeditious and completed the sale and vehicle prep and delivery within 2 1/2 hours upon keeping a pre-arranged appointment.

antique collector

May 26, 2015

THE EXPERIENCE THAT I HAD FROM THE SALESPERSON AT THE DEALERSHIP WAS EXCELLENT AND I WOULD RECOMMEND THEM HIGHLY, THEY RESPONDED IMMEDIATELY AND ANSWERED ALL OF MY QUESTIONS AND WENT ABOVE AND BEYOND THEIR JOB, THE SALESMAN EVEN WENT OUT IMMEDIATELY AND TOOK PICTURES OF THE CARS THAT I WAS INTERESTED IN AND SENT THEM TO ME IN 15 MINUTES, GREAT DEALERSHIP AND EXCEPTIONAL SALES PERSON, HIGHLY RECOMMENDED.

AbrahamFamily

May 26, 2015

Karen Balendran was our first contact via the Internet. She was prompt in responding to our emails and questions. Sandy Dragovan was our sales person.

KimComrey

May 24, 2015

Loved, loved, loved the personal attention our salesperson, Sandy Dragovan, gave us. Not once but twice. Our experience was so positive the first time that we went back a second time.. We hope to have a long relationship with Suburu and hopefully with Sandy.

Melissa

May 21, 2015

Our Sales Person, Greg Willis was very knowledgeable, friendly and professional. He treated us like we were his most important customer and made the whole process very easy. It was a shock how quickly we were able to come to an agreement on the sales price and process the sale to drive home in my new vehicle.

Harold

May 20, 2015

Zach & Brad are exceptional in their customer service, and professional skills. They both go the extra mile to accommodate my service requests for my two Subaru's and are a pleasure to work with.

wfh

May 20, 2015

Sandy Dragovan and the credit staff were professional, fast, through and conducted the transaction with considerable consideration for my limited amount of time. I walked in around 1:15 - 1:30 on May 20th and left in my new Legacy by 4:00.This is my third lease with Sandy. That in and of itself should tell the reader something. In addition tom professional yet personal approach by Sandy and the credit staff. My decision to take a third lease from Faulkner Subaru Harrisburg is also a reflection on the attitude and co-operative nature of Zack and the entire service team.

Chaz

May 16, 2015

I was quoted a price by the sales rep, only to have to used car sales manager retract the offer and then proceed to result my family by talking down to us. We will never consider purchasing a car from this organization as long as that joker works there.

Corinne

May 15, 2015

I went to Faulkner Mazda with my old Tribute. They gave me top dollar for it. Gregg Willis is a fantastic sales person. Super friendly, made me feel very comfortable and I really appreciated his patience with me. I love my new CX5!

Karen

May 15, 2015

Our salesman Rob takes very good care of his customer from the minute you say hello. He is very polite and professional. In our opinion, the best sale an ever!!!

Peter

May 15, 2015

Sandy Dragovan made buying our first Subaru an easy experience. She showed us vehicles we wanted to see, allowed us to take a nice test drive. She then worked with us through the buying process as we decided on a vehicle.

Thomas

May 14, 2015

Quick, Easy drop off plan, Good waiting area and friendly personnel. Available Wi-Fi so I could continue working while you guys were working on my car

nberry86

May 10, 2015

I had the best experience with Sandy, she is absolutely wonderful. My previous experience from another dealership was a disaster. Working with Sandy and the other staff at Faulkner was truly an experience to remember. They made sure I was making the right choice in what car I wanted and that I left comfortable with my decisions. It was stress-free and I left feeling like they truly cared about my experience there.

Brian

May 8, 2015

I enjoy the service all around but I really enjoy the shuttle service. Makes my hectic life a little less hectic and that is appreciated. Cheers!

Donna

May 8, 2015

It didn't take long. Everyone was friendly and helpful. I talked to some of the Customers that were looking at Subaru's and told them, why I liked my car and this dealership.

Hannah

May 8, 2015

It was my first car buying experience and everyone made me feel very comfortable. I felt like everyone from the seller to finance was trying to work for me.

Paul

May 8, 2015

We took a test drive on our own, we were able to negotiate a fair price and trade and Rob Barkley and his associates worked with us on getting the best rate possible.

Melissa

May 7, 2015

Jimmy was very courteous and answered all of our questions. He was excited which is always good in a salesperson. I liked that my name was on the whiteboard at the front door, that was a very nice touch and was very welcoming. Everyone I encountered was very nice and great to interact with. The whole process was a good experience. Thank you

Sandra

May 7, 2015

I called in the morning and was told I could stop by at my convenience to have a spare key programmed to my car and I would only have to wait 1/2 hour. I was pleasantly surprised to find out the even washed my care for me and it was under the 1/2 wait time.

Rebecca

May 6, 2015

I appreciate the time Rob spent explaining the car to me. He was very thorough and had a lot of knowledge about the vehicle. I also felt zero pressure the entire time I was at the dealership. I also appreciate how friendly everyone was!

Ryan

May 6, 2015

The staff was friendly and service was done in a timely manner. We will definitely return for future service needs.

Norma

May 4, 2015

The whole process was stress free; I was made to feel like family by a staff who treated me how they would want to be treated.

Joann

May 2, 2015

Richard Scott was very well informed about Subaru vehicles and when presenting the facts and the negotiated deal, there was no pressure of a sometimes typical sales person. We like this style of negotiation, so thanks.

amw

May 2, 2015

I would highly recommend buying a car from Sandy Dragovan she was easy to talk to and had the patience of a Saint. Cindy, Kim and Dan were also great to deal with. Check them out before you go anywhere else. Found the car that I wanted. A really enjoyable experience.

Victoria

May 1, 2015

The Service is out standing, sales people are just fantastic willing to help in every possible way, quality is important to me and they have shown me that quality. My fourth car with Faulkner cars.

Lindsey

Apr 29, 2015

Faulkner Subaru was done with my suv in a timely manner. Always so friendly when I come to pick up my vehicle

Stefanie

Apr 29, 2015

Sandy was excellent to work with and so were the finance department guys. I never felt pressured and ended up in a vehicle I didn't think I could afford at first! They came in under my top of the line budget and now I'm driving an awesome, reliable, and fun vehicle!

T

Apr 29, 2015

When i pulled into the service garage Katy was at the pedistol with a kind greetimg and knew my name. Verry impressive! She os very professional and strives to please the customer! She proves to be an asset to the service dept.

Stef

Apr 27, 2015

I had the best car buying experience yet at this dealership. Sandy was awesome to work with!! She made me feel comfortable, and not once did I feel pressured. I still can't believe I drove a 2015 CrossTrek off the lot this past Saturday. I would absolutely recommend this dealership to anyone and I would tell them to ask for Sandy for sure!!!!

Carol

Apr 24, 2015

The "express service" had me in and out of the dealership in less than 45 minutes. I was surprised, to say the least, and grateful that an oil change and tire rotation was all I needed.

Diane

Apr 24, 2015

I liked our salesman. Also, I appreciated the willingness to work with us since our funds transfer was not effective in time for the (much appreciated) early delivery of our car.

Christopher

Apr 23, 2015

I always enjoy how simple and convenient it is to schedule, drop off, and pick up my Subaru. The Faulkner team does a great job all around.

Martha

Apr 22, 2015

I found each of the people whom I met to be professional and interesting. I did not feel intimidated or coerced. In the end I got the car I wanted.

Karl

Apr 21, 2015

This is the place to go. Car salesmen really had me discouraged. I'm a young guy with no credit record. I was treated like the most important person there and they got me financed at a cool 6%. If you're just looking around, or set and determined to get the car you want, you owe it to yourself to go out of your way to get to them. They'll go out of their way for you. Five stars every day of the week.

Patricia

Apr 21, 2015

I appreciate Zach's willingness to describe and or explain the procedures being performed on my car. He is very service oriented.

Bridget

Apr 19, 2015

The staff was very nice but your prices are crazy. I'm expected to bring my brand new vehicle to the dealership for its maintance but how will I even be able to afford it! Most dealerships offer free oil changes with a purchase of a vehicle..

Jamie

Apr 18, 2015

Kind and respectable sales staff. GREAT JOB! Love the car. Just what I was looking for, at a good price. Thanks for making it happen.

1stnewcar

Apr 17, 2015

Sandy "Bo Derek" Dragovan was wonderful! She found me the perfect car. I love my new Subaru. Also, the finance guys were very friendly and patient with me.

Candace

Apr 15, 2015

The staff at Faulkner is always friendly and helpful. They are quick to greet you when you pull in and make sure your taken care of. The waiting area is comfortable and stocked with coffee and water. The service is done within the estimated time frame. I waited for my car this time but times that I choose to leave they provide shuttle service that's quick and convenient. I highly recommend Faulkner Subaru to anyone I find that's in the market for a new or used car.

Danielle Scruggs

Apr 15, 2015

Staff was extremely friendly and very energetic. My experience was smooth from the moment I stepped foot onto the lot to the time I drove away in a great used Hyundai. Every employee I spoke to made sure I was comfortable and understood the process, step-by-step. I have no complaints!

Ninna

Apr 15, 2015

Very friendly staff, great service. Really like how the service center checks everything over to see what all needs to be done on your vehicle during routine service visits. Also, appreciate the free wifi access so I am able to work while my car is being serviced.

Roger

Apr 15, 2015

The Visit was the result of a Subaru Forester recall. Well done and well handled procedure in a timely manner.

kmchenry34atgmail.com

Apr 2, 2015

We had a great experience at your dealership, I think we were there for about six hours working out the deal, and your staff even entertained my eight year old and I thank you for that. We were guven a price that we are happy with and treated fairly.

townsland

Mar 29, 2015

Faulkner Subaru had an online listing for a car I was interested in, a 2005 VW Jetta TDI wagon. All of the questions I had about the car were answered accurately and intelligently. They put the car on a lift and provided additional photos. They fleshed out the service records. They picked me up at the airport and had all documentation prepared when I arrived in Harrisburg. Each and every staff member I interacted with was knowledgeable, professional and courteous. I've had a lot of car buying experiences. This one was among the best. I recommend them to you.

CAPage

Mar 26, 2015

This was my second purchase from Sandy, couldn't have been better! I went to her a week ago with a very specific model/color/accessories request, she found exactly what I asked for and had it delivered in just a couple days, even though she teased me for a day :) ... It's PERFECT! She takes care of what needs to be done! Thank You Ma'am! All the folks at Faulkner Subaru are friendly and helpful, have been getting my last car serviced there the last 3 years, always a pleasure dealing with them!Thank Again Miss Sandy! I am VERY happy ;)Chris

Outback Customer

Mar 24, 2015

I just purchased my second Outback from Faulkner Subaru, Harrisburg. A lot has changed at the dealership since I bought my 2010 Outback. The dealership was a combination of Mazda and Subaru. It is now now just a Subaru dealership and has expanded its service department with drive in bays. The customer service area is very nice. I worked with Sandy on both purchases. She is a very personable and pleasant to work with. She is very knowledgeable on the Subaru vehicles. Sandy is one of the reasons I decided on my second Outback. I really liked the sales portion of the dealership when it was smaller, but I understand the need for its growth.

2ndoutback

Mar 24, 2015

I just purchased my second Outback from Faulkner Subaru, Harrisburg. A lot has changed at the dealership since I bought my 2010 Outback. The dealership was a combination of Mazda and Subaru. It is now now just a Subaru dealership and has expanded its service department with drive in bays. The customer service area is very nice. I worked with Sandy on both purchases. She is a very personable and pleasant to work with. She is very knowledgeable on the Subaru vehicles. Sandy is one of the reasons I decided on my second Outback. I really liked the sales portion of the dealership when it was smaller, but I understand the need for its growth.Sandy took me for a test and covered the new features of the Outback. She is a great asset to the Faulkner Subaru Sales team.

TallM2

Mar 18, 2015

Sandy and the Faulkner Subaru team are awesome!I initially visited the dealership because I was interested in test driving a Forester. Sandy took me out for a spin and went over the features of the car. Everything seemed great, until I realized that I didn't have enough headroom with the moonroof which was required for the features I wanted. Sandy was understanding and told me to think it over and get back in touch.A few days later, my fiancee and I decided that an Outback might be a better fit. So, I went back to Sandy for another test drive. She was very accommodating and just great to work with all around. She answered all of my questions (I had a lot of them) and didn't play any games.When we finally decided to purchase, we had pretty specific specs outlined, and I fully expected to have to order the vehicle from the factory. However, Sandy was able to find the exact car we wanted at another location and brought it in a few days later. We were able to work out an agreeable price, and the rest is history!After purchasing the car, Sandy followed up to make sure we were happy with everything, which was really awesome. Most salespeople I have worked with in the past forgot about me the next day--not the case with Sandy!We will definitely come back again when we are in need of another vehicle. A+!!

Dave

Mar 16, 2015

SandyWas informative and quick to help us. I believe she gave us the best price for our trade in, and was quick to meet our specific needs. Sandy was very personable, and gave us the sense that we could trust her. In today's world I'm very skeptical of sales persons. She broke down the walls by being humble and down to earth. Sandy also followed up with us to ensure we were happy with our purchase. I'm excited to see how my Subaru experience continues and if we can life long Subaru family. At this point I am very pleased with our Forester. It feels like a quality product and something i would have faith in for a long time. Thank you

DAPAIII

Mar 5, 2015

Stopped by on a Saturday, place was a madhouse. Was introduced to Sandy, given a card and brochure. Stopped back Monday and was surprised that she remembered me and what I was looking for. Had one of the most pleasurable car buying experiences I have had in awhile.

John

Mar 5, 2015

I went to Faulkner Subaru because my son's friend Bill Harral was a new Finance and Insurance man there. I needed information regarding leasing and about Subaru, in general. I spoke with Brant, sales manager and he said that Sandy D. could help me. Well, she did. Answered my questions, had my mini-van appraised, let me test drive a new Forester, and sold one to me. The deal was the best offer I had received among four other non-Subaru dealerships. I am pleased with the whole process.

82warrior

Mar 5, 2015

I entered the dealership looking for a few answers and left with a new Subaru. Received a good trade-in value for my mini-van and a good price on the new Subaru Forester. Well pleased.

DAPAIII

Mar 5, 2015

Stopped by on a Saturday, place was a madhouse. Was introduced to Sandy, given a card and brochure. Stopped back Monday and was surprised that she remembered me and what I was looking for. Had one of the most pleasurable car buying experiences I have had in awhile.

Portie mom

Feb 26, 2015

Sandy was our sales person as we selected our new Outback. Working with her was not only very smooth, but fun as well. We laughed our way through the process!

Portie mom

Feb 26, 2015

Sandy was our sales person as we selected our new Outback. Working with her was not only very smooth, but fun as well. We laughed our way through the process!

Cheetah

Feb 15, 2015

Sandy is very nice and made the purchasing comfortable. Unfortunatly the dealership was busy during my purchase so there was lots of time spent in waiting. Overall good experience. Next thing is to wait and see if the service is good as well.

Karin

Jan 26, 2015

I worked with Sandy and Faulkner Subaru, trading in my 2014 Outback for a 2015 Outback. The process was quick and easy and the car was exactly as ordered. Faulkner has always been very fair with pricing. I used to buy cars at another Subaru dealer and switched to Faulkner 4 years ago. I have purchased 3 cars from them and will likely buy my next one from them too.

wu

Jan 26, 2015

We recently bought a new Impreza from Faulkner Subaru, which was a great experience from start to finish. Very much appreciate all of Sandy's help with test driving a LOT of models, such a kind and patient person. Once we decided upon a model, negotiating a final price was low-pressure and fair.

REF

Jan 4, 2015

From helping me with my initial test drive to assisting me through all of the paperwork and payment process, Faulkner Subaru provided an amazing experience! I felt so welcomed by everyone, and I really appreciated how they explained everything that was happening in enough detail for me to follow along. I felt welcome and comfortable with each visit. Plus, my Forester is am amazing car that I absolutely love! Definitely choose this dealership if you're looking for both a quality product and a quality process.

Erin Novack

Dec 29, 2014

Best car buying experience I have ever had...The people at Faulkner Subaru made the process as quick and easy as they could for me. I love my "new" used car. Sandy was awesome!y She was so personable and caring with my husband and I and our two week old daughter! Brian and Jared were great at helping me get the best financing possible and explaining the breakdown of my purchase! Special thanks also to Lanny in used car sales for connecting us with Sandy our salesperson and finding the right Certified Pre-Owned Subaru for us!

Shannon

Dec 18, 2014

Just bought a Subaru Impreza at Faulkner Subaru and had an excellent experience. Sandy was very knowledgable, personable and helpful with a relaxed feel. I loved my test drive and the back up camera. I would recommend Faulkner Subaru to anyone! Ask for Sandy!

GMF

Dec 17, 2014

I just bought a new Subaru Legacy and I dealt with Sandy had a good experience .She was very nice and their was no pressure to buy. I went through Costco's auto on the Internet. The price was good I had no trade in so it easy to see what I was actually paying for the car. I would recommend Faulker Subaru to my friends. If the service is as good as the sales I will be happy with my purchase.

PLD

Dec 12, 2014

This was our first Subaru ( well, second if you count the Impreza we had for a couple months ) and we are very satisfied ! No hard sales pitch, just a well informed individual who went out of their way to help us find the right vehicle to meet our needs. Congenial and friendly , nice person to deal with. First experience buying from a female salesperson. She was considerate and understanding when we had to make a change of vehicles a few months later !!

BrianJReed

Dec 7, 2014

I drove to Harrisburg (instead of Apple in York) to buy the car. Sandy was great to work with, personable, knowledgeable, and she made everything so easy. Everyone was helpful and friendly and the entire experience was great!

Al

Dec 6, 2014

This was the most helpful dealership in my car buying experience by the salesperson, management staff, technical staff (Starlink), and delivery staff. Also, we were able to negotiate a competitive price. I will recommend Faulkner Subaru to anyone in the market for a Subaru Legacy or any other cars in Legacy's class.

brulo1

Dec 6, 2014

This was the most helpful dealership in my car buying experience by the salesperson, management staff, technical staff (starlink), and delivery staff. Also, we were able to negotiate a competitive price. I will recommend Faulkner Subaru to anyone in the market for a Subaru Legacy or any other cars in Legacy's class..

HMD2665

Nov 4, 2014

We just purchased two vehicles from this dealership and I am TOTALLY happy with every aspect of service we received. Our salesman, Jim Smee, was available anytime I called or had questions before the sale and minimized the amount of time we were there for the paperwork. Jared (the finance agent) was awesome to work with. Managers Cindy and Brian were also very helpful and accommodating. I highly recommend this dealership to anyone looking for good service and friendly people.

Cd8310

Nov 2, 2014

I'd been car "browsing" for about a months time. We had a 2013 Hyundai Veloster that we had purchased new not very long ago. I'm in my late twenties and for a while my husband and I did not have any children. We regularly purchased new cars and had made about three trade ins and new purchases in the past 4 years. Our current car was the Veloster Matte Gray Turbo. We loved that car but we had just had our first child and a three door coupe just wasn't big enough. Anyway we were going to go with another Hyundai since we had always bought our cars from there but Ciccoca and Faulkner Hyundai couldn't seem to get us in an AWD SUV with leather for a price my husband and I could live with. So, we decided we would try another brand. It was either Subaru or Jeep. I made appointments at both and it just so happened we were going shopping on Halloween night! The Internet sales lady told me they were making awesome deals on this particular night and that we would not be disappointed if we made the trip in so we went there first. Our plans were for a Subaru Crosstrek since they had 2014 models left that were also in our price range. However, as soon as we got there we knew that model wasn't big enough. So, we looked at the Forestors and they definitely were spacious. However, uh oh, the models with leather were a little high in price for us but my husband and I agreed we would see what the numbers looked like. I would go for a model with cloth but we a little one and two medium sized dogs cloth would be stained in no time! Sandy took us for a test drive. When I test drove a Santa Fe at Ciccoia Hyundai the dealer didn't point out ANYTHING. I did all the talking. Not Sandy! She was thoughtful enough to show us all the features and to even have me pull over half way through for my husband to try the car out! We both loved the carNow to the most dreaded part of car buying. An offer on our trade and agreeing on a bottom line. When the numbers came out we were a little disheartened. They were above what we wanted to be at! Thankfully Sandy was very kind and understanding. We talked with her and she talked with those above her to work something out. In the end, we left the dealership with a 2015 Forestor and were almost exactly at the price we wanted to be at. During the entire process we work with Sandy and I think meet or talked with a lot of other people! Did I mention everyone was dressed up for Halloween?! I can't recall everyone's names but everyone was very nice and helpful. All in all, we both agreed the staff here was so much more helpful, courteous, and understanding than any dealership we had been at. No one gave us a hard time when we talked about our budget and the kind of car we wanted with the budget we had. No one gave us nasty looks when we almost went to the jeep dealership because we didn't think we would be able to afford the car we wanted. In addition we had a lot of them there a few hours past quitting time! They all stayed, and helped us close on a great deal!We love our new Forestor! Thank you all for the great deal, your time, and your patience!

Amy

Aug 30, 2014

Sandy took the time to explain the features of our Outback and to be sure all of our questions were answered. From the initial sale to the day we picked it up, she made the experience comfortable.

gehringa

Aug 30, 2014

Sandy took the time to explain the features of our Outback and to be sure all of our questions were answered. From the initial sale to the day we picked it up, she made the experience comfortable.

Neil Rovner

Aug 27, 2014

Very pleasant experience. I was never hassled and felt that everyone wanted to make the purchase as easy as possible.Sandy was a pleasure to work with.

dvanbriggle

Aug 22, 2014

From the moment we arrived in the showroom, every single person we met was friendly and competent. We thought we were just window shopping but left with a beautiful new Subaru Crosstrek. Each detail of our experience was handled expertly, and we couldn't be more satisfied with our purchase. Customer care is obviously a high priority at this dealership, and we are grateful, to be sure!

3rdsubaru

Aug 18, 2014

I ordered my new 2015 Subaru Outback. I just picked it up last Thursday and I couldn't be happier with it. This is my 3rd car throw Sandy. My wife also got a car throw Sandy! She does a great job working with us on options for the car. I send all my friends to her.

ethedenberg

Aug 18, 2014

These guys and girls do a great job all over the bored. From sales to servicing the car. The new building is great too, Easier to move around and a lot better to service the car. Sandy my sales lady. She the best makes you feel like your right at home. Get me a drink every time I come in even if it's me wanted to BS about a new car. Easy going person almost like another family member. My family has bought 4 cars from and we will continue to do so. I would like to shout to Zach and Katie in the Service area. They do everything in they're power to make sure you understand everything they say and they work with you on getting you car in and out of they're shop on a timely manner. I would strongly recommend them to everyone I know.

PaBasser

Aug 15, 2014

It was our first purchase of a new vehicle since 1999. I specifically asked for Sandy, due to the other reviews for her. We were not rushed or felt pressured during the process. They had in stock the color and options we were looking for and this one even came with something a little extra, in the line of vent visors, rubber floor mats and cross bars for the roof rack. Everyone we met, Jared, Sam and Brian?, were super friendly, as well as anyone we seen in passing. We hope this continues, as we like "Service after the Sale.

PaBasser

Aug 13, 2014

It was our first purchase of a new vehicle since 1999. I specifically asked for Sandy, due to the other reviews for her. We were not rushed or felt pressured during the process. They had in stock the color and options we were looking for and this one even came with something a little extra, in the line of vent visors, rubber floor mats and cross bars for the roof rack. Everyone we met, Jared, Sam and Brian?, were super friendly, as well as anyone we seen in passing. We hope this continues, as we like "Service after the Sale.

Richardguy

Aug 12, 2014

Sandy was the best sales person I have ever had when I purchased my 2015 Legacy. She worked with me and got the best deal she could. There are no words to express how kind,sincere and gracious she was, made my experience worth it! thanks Sandy! The kids are ready for FloridaRichard G.

FatherofTwo

Aug 10, 2014

Had a great buying experience at Faulkner Subaru in Harrisburg. Kim Werner was very easy to work with via internet and phone and offered us the best deal we could find on the exact vehicle we wanted. The communication with her was seamless and smooth which was very important to us considering our busy family and work schedules. When we arrived late in the evening to pick up our vehicle, Sandy Dragovan was there to greet us and assist us transferring everything from our old trade-in vehicle to our new Subaru. Sandy was very knowledgeable about the new vehicle and very accommodating given that we arrived at the dealership fairly late in the evening and our two young children were with us. Sandy even watched over our children while we met with Brian Dougherty who made the paperwork process easy. If we enjoy our new Subaru as much as I think we will, we will definitely go to Faulkner Subaru when it comes time to purchase another one. Thank you!

woomer01

Aug 9, 2014

Had a great buying experience at Faulkner Subaru in Harrisburg. Kim Werner was very easy to work with via internet and phone and offered us the best deal we could find on the exact vehicle we wanted. The communication with her was seamless and smooth which was very important to us considering our busy family and work schedules. When we arrived late in the evening to pick up our vehicle, Sandy Dragovan was there to greet us and assist us transferring everything from our old trade-in vehicle to our new Subaru. Sandy was very knowledgeable about the new vehicle and very accommodating given that we arrived at the dealership fairly late in the evening and our two young children were with us. Sandy even watched over our children while we met with Brian Dougherty who made the paperwork process easy. If we enjoy our new Subaru as much as I think we will, we will definitely go to Faulkner Subaru when it comes time to purchase another one. Thank you!

49th state

Jun 27, 2014

Everyone was extremely friendly and helpful during and after our purchase. The staff was professional and the atmosphere was down to earth . We felt comfortable the whole time and would not hesitate in returning for future business.

KellyfromHBG

Jun 26, 2014

I had the greatest experience at Faulkner Subaru!!! Evelyn was very knowledgeable and answered every question I had about the Subaru Outback I was interested in. Evelyn's manager Brian was very easy to work with and we reached an agreement very quickly. I was very pleased with my experience including signing paperwork. Jared explained the terms of my loan and coverage on my new car. I would recommend buying a Subaru from Faulkner to everyone. Keep up the great work, you definitely have a customer for life!!!

Alessio Caruso

Jun 23, 2014

Worst customer service I've ever experienced from a dealership. To start off the salesmen was highly unprofessional. Saying vulgarity, barely new what he was doing, and didn't even know that the car was actually called an impreza wrx. Now onto the huge problem. After being there already for 2 hours we were about to do a credit check and a couple walked in for the same car. A different salesmen comes over to us and says we need to place a deposits right now or they sell the car to the other couple because they had cash. At that moment, we got up and said have a good day. If i was there for already 2 hours, plus i did an hour drive just to get there, and about to make a deal on the car WHY DO I HAVE TO PUT A DEPOSIT?! Isn't it first come first serve?? I had already done the test drive, gave me a walkthrough of the car, and just because of this couple had some cash, they were eager to sell it to them instead. Not to the guy that waited patiently for 2 hours for this car. I've never had such a terrible experience at a dealership before. Later that day I went to Lancaster County Subaru, and they treated me like family. I ordered a fresh wrx with not even a question asked. I would never deal with Faulkner Subaru again.

dfe326

Jun 22, 2014

Sandy not only was helpful during the sales experience, she literally d rove the extra miles to pick me up and take me to the dealership when my car was ready.....GREAT service

Hannah98

Apr 21, 2014

I just purchased my third Subaru through Faulkner. I always walk away feeling good about my decision. Ask for Sandy! I appreciate good customer service and she gets it! Faulkner is very customer oriented.

Subaru114

Apr 1, 2014

Sandy was great to work with, very patient. I visited the dealership many times and drove a number of vehicles. Everyone was very friendly and helpful.

chadwzimm

Mar 30, 2014

Faulkner Subaru was the second stop in the day for us when looking for a new Subaru. We had stopped at another Subaru dealership closer to our home earlier. But even though Faulkner came second in time, it was absolutely first when it came to experience. Once we walked in the door, we were greeted warmly and welcomed by Sandy, the sales person. We had test drove earlier, so all we wanted to get was numbers so we could make comparisons. I had no intention to buy a car that, but after the fantastic offer that was made on the car we wanted, plus great financing, I couldn't say no. Everyone was great to work with, and I would in recommend anyone use Faulkner when looking for a new Subaru. We are in love with our 2014 Subaru Forester, and couldn't be happier that we went to Faulkner.

JMS

Mar 30, 2014

My first Subaru purchase and first experience with Faulkner Subaru. Couldn't have been happier with the sales and financing process. Thank you Sandy Dragovan and Derick Morrison. Look forward to working with the friendly Service Department. So far...loving my Outback!

chadwzimm

Mar 30, 2014

Faulkner Subaru was the second stop in the day for us when looking for a new Subaru. We had stopped at another Subaru dealership closer to our home earlier. But even thought Faulkner came second in time, it was absolutely first when it came to experience. Once we walked in the door, we were greeted warmly and welcomed by Sandy, the sales person. We had test drove earlier, so all we wanted to get was numbers so we could make comparisons. I had no intention to buy a car that, but after the fantastic offer that was made on the car we wanted, plus great financing, I couldn't say no. Everyone was great to work with, and I would in recommend anyone use Faulkner when looking for a new Subaru. We are in love with our 2014 Subaru Forester, and couldn't be happier that we went to Faulkner.

jms2408

Mar 30, 2014

My first Subaru purchase and first experience with Faulkner Subaru. Couldn't have been happier with the sales and financing process. Thank you Sandy Dragovan. Look forward to working with the friendly Service Department. So far...loving my Outback!

Jim and Yvonne

Mar 15, 2014

Jim and Yvonne here, Thanking everyone that helped us in the process of buying a pre-owned car. Luckily you guys had just what we were looking for. And at a price we could live with. Sandy D. was a great help and the nicest person I've ever bought a car from. Thanks again!!

zoicat

Mar 6, 2014

The employees at Faulkner Subaru are great ! , answered all questions I had , took the extra time to help me to decide what car to buy , sandy was so understanding , and down to earth , truly Exceptional people !!

Phyllis

Feb 24, 2014

Sandy was very courteous and patient with us. We don't buy a new car often and she stepped us through the process like a champ. She explained everything step by step. She made us feel welcome each time we were there, gave us a tour of the facility. and carefully went over all the car's features with us.

Chrissgr

Feb 24, 2014

Sandy took the time to make sure that all of our questions were answered. We feel as though we got a great deal! Sandy and the others there were great to work with, making it a very pleasurable experience. Highly recommended!

Jutey

Feb 24, 2014

Sandy was very courteous and patient with us. We don't buy a new car often and she stepped us through the process like a champ. She explained everything step by step. She made us feel welcome each time we were there, gave us a tour of the facility, and carefully went over all the car's features with us.

sflip28

Feb 12, 2014

Good service. Friendly people, good prices. Were able to answer all questions with expertise and quickness. Were helpful with financing and signing paperwork. As well as quick return emails.

John

Feb 5, 2014

I contacted the dealer about purchasing a 2010 e150. The dealer contacted me about my trade in I gave them all of the information on my car and that was the last I heard from them. That was on 1/28/14 it is now 2/5/14 I will not do business with this dealer or recommend them to anyone.

RonS12

Jan 31, 2014

Recently traded in my 09 Forester Premium for a 14 Forester Limited. Was so very pleased with the trade in value that we received and the price for the 14 Limited. From our sales person Sandy to the sales manager to the finance associate we worked with we couldn't be more pleased. They were able to give us the best value for our car and the pleasant experience from the dealership was greatly appreciated!

Rob W.

Jan 28, 2014

Friendly, no pressure staff. Great experience. My sales person Sandy was AWESOME. I would recommend her to anyone.

raw141

Jan 28, 2014

I saw the car on the front of the lot on a drive past, looked like what I was looking for, so I stopped in. From the moment I go there the staff was very friendly. No pressure, easy to talk to. My Sales rep Sandy was AWESOME. Everything went smooth and fast with the purchase. I would recommend them to anyone. Ask for Sandy... Tell her that Rob W. recommended her.

Pam and Bob

Jan 24, 2014

Pam and Bob - Harrisburg, Pa We purchased a new Outback Saturday January11, 2014. We knew where we needed to be to afford the car, and based on our past experiences at Faulkner dealerships we felt comfortable to sit down with Jim Smee and be honest with the numbers we were looking for. With a little bit of painless negotiating we were able to receive a fair price on the new car and a fair trade in value for our vehicle. Jim is great to work with. He is friendly and easy to talk to, and does not squeeze or pressure. Brian, the Sales Manager, was also friendly and easy to work with. Everyone we met was great! This is the 5th new car our family has purchased from Faulkner dealerships since 2003. It's always been the same experience. Friendly staff, low pressure, and a fair price each time. The ownership at Faulkner needs to be complimented, they have a good vision of how to treat a customer. They do a great job hiring friendly, knowledgeable staff, selling cars at fair prices, and making the car buying experience enjoyable. We will be heading back to Faulkner the next time we are in the market for a vehicle.

RGingrich

Jan 24, 2014

Pam and Bob - Harrisburg, PaWe purchased a new Outback Saturday January11, 2014. We knew where we needed to be to afford the car, and based on our past experiences at Faulkner dealerships we felt comfortable to sit down with Jim Smee and be honest with the numbers we were looking for. With a little bit of painless negotiating we were able to receive a fair price on the new car and a fair trade in value for our vehicle. Jim is great to work with. He is friendly and easy to talk to, and does not squeeze or pressure. Brian, the Sales Manager, was also friendly and easy to work with. Everyone we met was great!This is the 5th new car our family has purchased from Faulkner dealerships since 2003. It's always been the same experience. Friendly staff, low pressure, and a fair price each time.The ownership at Faulkner needs to be complimented, they have a good vision of how to treat a customer. They do a great job hiring friendly, knowledgeable staff, selling cars at fair prices, and making the car buying experience enjoyable.We will be heading back to Faulkner the next time we are in the market for a vehicle.

dianneclancy

Dec 18, 2013

Every phone call and personal contact was the top for professionalism, knowlege, and communication. It could not have been any better at the dealership in Harrisburg. Each staff person involved in sales, finance, etc. was very thorough and helpful. I would highly recommend this dealership and the vehicle 2014 Sabaru Forester to anyone who is in need of a vehicle.

Andy

Oct 11, 2013

I bought the car from Faulkner Subaru, despite the 2 hour drive (from NYC), but it was so worth it. First of all I got the price that was unbeatable by the local dealers in NYC. Second, the communication was superb. I purchased it from behind my computer after exchanging few emails with Bob. My car arrived earlier than expected and picking car up was a pleasant experience I was not expecting. Bob spent 2 hours explaining features of the car. I was never felt pushed into getting extra warranty/insurance although I was presented with options to do so. Loving every single piece of buying experience with Faulkner Subaru. 5 star dealer !!!

wfh

Sep 19, 2013

Based on the exceptional service by Zack and the service staff that I experienced during my first lease with Faulkner Subaru and the attentiveness from Sandy, when my lease was expiring I retuirned for a new car. Sandy, the credit manager and the sales manager were all very helpful. On my initial visit for a new car they pointed out that I still had a considerable amount of mileage left on the lease. Instead of making a sale 90 days ago they suggestd that I use more of the lease milage then return. They did not have to do that. They could have simply made the sale 90 days ago. After selecting the vehicle they made arrangements, accomadating my schedule, for me to return the next day to sign the paperwork and pickup the vehicle. Their professional consideration of my time is a perfect example of their service

wayne hutchings

Sep 19, 2013

Based on the exceptional service by Zack and the service staff that I experienced during my first lease with Faulkner Subaru and the attentiveness from Sandy, when my lease was expiring I retuirned for a new car. Sandy, the credit manager and the sales manager were all very helpful. On my initial visit for a new car they pointed out that I still had a considerable amount of mileage left on the lease. Instead of making a sale 90 days ago they suggestd that I use more of the lease milage then return. They did not have to do that. They could have simply made the sale 90 days ago.After selecting the vehicle they made arrangements, accomadating my schedule, for me to return the next day to sign the paperwork and pickup the vehicle. Their professional consideration of my time is a perfect example of their service.

cac393

Sep 18, 2013

Our experience with Faulkner Subaru was great. I could not find a manual transmission vehicle in the area and the staff at Faulkner was willing to find the car for me when other dealerships wanted me to do a lot of the leg work. Additionally, they had a competitive price and were not overly pushy about add-ons and warranties. THey respected what I wanted, and I couldn't ask for anything more.

ccarmichael07

Sep 18, 2013

Our experience with Faulkner Subaru was great. I could not find a manual transmission vehicle in the area and the staff at Faulkner was willing to find the car for me when other dealerships wanted me to do a lot of the leg work. Additionally, they had a competitive price and were not overly pushy about add-ons and warranties. THey respected what I wanted, and I couldn't ask for anything more.

TinaS

Sep 13, 2013

Everyone was very friendly, followed up with us, took care of the financing and notifying my insurance company for me. I feel they went over and above what I have experienced before at used car dealerships. Everyone from the car salesperson to finance took excellent care of us and I got a great deal on a car I had been searching for on my 1st visit to their dealership. I would highly recommend Faulkner Subaru !

nowasubaru

Sep 5, 2013

Thanks Bo and your financial guy for a good auto buying experience. Nothing compared to buying my first new car thirteen years ago. Thanks again.

Megancook710

Sep 3, 2013

Everyone we dealt with was wonderful. We felt that we were given thorough explanations and that each person we worked with was listening to what our needs were. We did not feel pressured at any time and were given time and space to discuss and make our decisions. It was our most pleasant car-buying experience yet!

Bob and Kim

Aug 24, 2013

From the first time we entered the dealership to the day we picked up our new vehicle, everyone was attenative, curteous, and friendly. Not to mention very professional. When our title was tied up at Pendot they went the extra mile to retrieve it and finalize our purchase in a more than timely manor. We would highly recocomend this dealeship to anyone looking for a positive experience.

KimComrey

Aug 24, 2013

From the first time we entered the dealership to the day we picked up our new vehicle, everyone was attenative, curteous, and friendly. Not to mention very professional. When our title was tied up at Pendot they went the extra mile to retrieve it and finalize our purchase in a more than timely manor. We would highly recommend this dealeship to anyone looking for a positive experience.

terryfbrown

Jul 25, 2013

Sandy was very friendly and professional. She made sure that our deal went as smoothly as possible. She was willing to come back to the dealership on her off time to accommodate our schedule.

Codie S.

Jul 12, 2013

My husband & I (both slightly skeptical when we walk into a dealership to begin with) went to Faulkner to look at a Legacy I was interested in. Sandy helped us and had told me on the phone the day before that she was not a pushy salesperson, and that she would get us the best deal she could right off the bat. After getting the run around from a Subaru dealership in Williamsport who assured me that the deal they worked out was a 'miracle deal' that I shouldn't pass up-- Sandy not only worked out a much better deal, she did it without the smoke and mirrors schemes, on the first attempt. We were so impressed with the price, the interest rate, what they'd give for our trade, and their upfront approach that we didn't even ask if they could do a 'little' bit better... within a few hours of getting to Faulkner we drove off in my new Legacy and couldn't be happier. We even plan to make the 70 mile trek to get the car serviced because they were so awesome... and because they'll drop my husband off at Bass Pro while they service it...

Cnevil

Jul 12, 2013

When I called on a Friday, Sandy took my call and gave me some info on a Legacy that I was interested in. I called Saturday morning to tell her I was coming down to look at it and asked if they had another one I saw on their inventory list on the internet. It wasn't there, but by the time I got to Faulkner she had tracked down where it was and had it brought over so we could see it when we got there. We took it for a test drive and, of course, loved the car. She had told me on the phone that she wasn't pushy and really would take care of us... I was pretty sure that was the standard sales line and we didn't give it much thought. So my husband & I put our game face on and sat down to start the grueling "let's make a deal" part... neither of us have a problem being forward, we arent afraid to ask for a better deal, and we are rarely ever even close to speechlessso when Sandy went over to chat with the manager and they both came back to talk to us about what they could offer us we were ready for speeches and sales tactics we did our homework before we came. When Sandy and Matt came back and told us what they could offer us we were almost sad for a second when we couldnt say anything except, Sold! We spent the next couple of hours filling out paperwork and laughingthey really were hassle free and Sandy was great!! I would, without question, recommend Faulkner to anyone interested in buying a car!!

Debbie Dare

Jul 11, 2013

After deciding that we needed to turn in our 2006 Honda Pilot sometime in early Spring 2014, for something more comfortable for long trips, we had the great fortune of stopping by Faulkner Subaru and meeting Sandy Dragovan. Being an insurance agent I have high standards for anyone who works with the public. Sandy met those standards and actually exceeded them. She was genuine, knowledgeable and listened to what my husband was looking for in a new car. Long story short - he found the exact car he wanted, we got a great trade in on our Honda Pilot and we picked the car up 4 days later. Great new car, great experience and I hope Sandy is still there in 4 year when we return to trade in my car.

zanes800

Jul 1, 2013

The staff was friendly and easy to work with. They were very accommodating, making sure i got to see all different features that would be on my car before i got it.

Jim Johnson

Jun 1, 2013

My 7th stop while shopping for a newer car and it started off great in the parking area and stayed great until I drove off in my new car 6 days later. The folks were very nice and since I have a hearing disability, they all went out of their way to make sure I got the info and answers to my questions. I really did not expect to buy a Subaru of any type until after I took a ride and during the ride my sales person gave me a few suggested tips on things to try and wow I was surprised at the results I got. I was not expecting the car to perform that well. The sales person was very good and if they did not know the answer they wasted no time finding out what the answer was. I did not feel pressured and no one tried to sell me any accessories, even though I did buy one that was of interest to me. The facility is currently being remodeled but they made it workable and I am sure it will be a much nicer place when they complete the work. It did not have any effect on my decision to buy or not. I am a believer in people who car and people who make a difference. They have some of the best. Now I hope to have a great experience with my new Outback. A big thanks to all those at Harrisburg Faulkner Subaru for making my car buying less stressful. Jim

nsi2606

Jun 1, 2013

I felt welcome as soon as I pulled into the dealership and was looking for a place to park my big truck and a salesman answered my call with a smile and directed me to a place that was easy to get in and out of. So when I finished parking I went looking for him to see if he would be interested in showing me around. He was already busy with a customer and said he would introduce me to another sales associate. I asked him if he would place me with someone that spoke well and did not mind dealing with a deaf person, and so, he said, sure and he introduced me to Ms. Sandy Dragonvan. The first thing I thought was oh my gosh, how do you say her last name and she made it easy for me as she did for the entire time I spent looking at cars, asking questions about service and finance. I had been out shopping at a number of dealers and I thought this was going to be 'just another trying situation for me to get all the information and answers to my questions'. Wow, that was not true at all, Ms. Dragonvan took her time with me and made sure I understood all the answers, worked with me via email and text messaging to make this one of the easiest car buying trips in my life. I was not sure I wanted the car as I had been used to driving a truck for over 40 years. I had a number of other cars of interests from previous places, but I came back to Faulkner Subaru a second time and then a third time and closed the deal. She introduced me to the service folks and she also took the initative to have some things corrected that she found with the car. So, I felt she cared as if it was going to be her car and I liked that. I want to end by saying, most experiences for me in the hearing world are a tough time, but this was truly a wonderful change. Even the man, Brian in finance did a great job of making sure the office was quiet, no distractions, and he did a great job of making sure I could read his lips at all times. It was a pleasure not only buying a car there. Thank you, Jim Johnson new owner of a Subaru Outback!

acehbee

May 5, 2013

I started contacting Faulkner Subaru back around November/December 2012. I worked with Greg Feagle (Internet Sales). I decided to hold off until in April 2013 when I saw a specific Impreza Sports Premium color without any additional package, which is exactly what I was looking for. Contacted Greg Feagle again and started the process again. Greg was really great in respond time, answering my questions quickly without being pushy. He simply stated the internet price and request me to let him know when if I wanted to stop by for test drive. I decided to take up on his offer to stop by this time, schedules a time to meet with him. I took a test drive of car and throughout the process I don't feel pressure to make the purchase decision. I let Faulkner Subaru inspect my car that I was considering for trade-in and they let me know how much they would offer for my trade-in. Greg then passed me along to Chris Carvell since his focus is on internet sales and he needed to go back to answer multiple phone calls and questions through emails.Chris Carvell was also great to work with. Again, no pressure, just simply talking about the price, value and making sure we get to mutual agreement. The car I wanted was still in-transit, so I told Chris after I got the final price that I would still think about it and return to him the next day on my decision. No pressure for me to quickly make the decision at that time too.During the final process the following week after the car arrive, the process was pretty simple too. During the signing of all the paperwork, Chris/Faulkner Subaru doesn't try to sell any additional warranty, paint protection or other add-ons, which I know I would decline anyway, but it was nice to know that I don't even have to say no to all those add-on offers/sales.I would recommend Chris Carvell. Faulkner Subaru internet sales group was great too (at least through dealing with Greg Feagle).

First time New car buyer

May 4, 2013

I went to shop for my new Subaru at Faulkner as we own a Subaru Legacy purchased at this dealership. I was very impressed at the staff's professionalism and customer service when we bought our Legacy I knew I would purchase this Subaru at Faulkner. Sandy Dragovan was so helpful and informative. I had been driving automobiles with manual transmissions since 1983. My goal was to compare and contrast manual and automatic transmissions. Sandy went above and beyond her duties by driving to another location to procure manual transmission cars for me to test drive. Sandy took her time to review the owners' manual and while in the car all of the functions of my new Outback. She even had the clean vehicle cleaned again before I drove it off the lot. She was never impatient, pushy or tried to " up sell" me, all of the negative attributes of the previous dealerships I have encountered. I strongly recommend this dealership to those who are seeking a new car.

BRZ Buyer

May 3, 2013

We purchased two new vehicles from Faulkner Subaru in Harrisburg. Sandy was our sales contact and was just wonderful to work with. Answered our questions and did not pressure us. Highly recommend.

Kenwalter

May 3, 2013

We purchased two new vehicles from Faulkner Subaru in Harrisburg. Sandy was our sales contact and was just wonderful to work with. Answered our questions and did not pressure us. Highly recommend.

tsmith002

Apr 30, 2013

This was the first new car I have ever purchased and I was overall very happy with the experience. Sandy was very informative and I got the feeling that she really cared about me being satisfied with my new Legacy.

bayga

Apr 26, 2013

Jesse Mcknight went out of his way to find the right car for us. My wife has a bad back and leg problems getting in and out of cars Jesse showed us several cars that did not work for us and he said let him do some research, then he suggested the Subaru Forester. I commend Jesse for all he has done for us and the people at Faulkner Jim Smee explained all about the details of the car, and the Financial Andria was also helpful. I have dealt with Faulkner for many years and I would highly recommend Faulkner to all.

1mj777

Mar 29, 2013

Eric, Mitch and Kim provided the best service and experience I have ever had purchasing a preowned vehicle. They were professional, efficient and extremely friendly. I would highly recommend this dealership to anyone looking for any vehicle.

SteelerFan

Mar 27, 2013

The sales people are very helpful and accommodating. I was pleasantly surprised at their competitive pricing on new cars. Other Subaru dealerships in the Harrisburg area were not able to beat or even match the pricing that Faulkner Subaru was able to offer me. Be sure to negotiate pricing on any additional warranties. Overall, very satisfied.

Pat

Mar 26, 2013

Frank Gambino is everything you would want in a car sales person. He was friendly right from the first handshake and a very engaging conversationalist. Frank's knowledge and passion for all things Subaru was demonstrated throughout the process, but was especially apparent when he explained the many features of the car. Never once did we feel pressured. Finally, Frank presented us with what we felt was a very fair price and the deal was sealed!

steelerfan528

Mar 26, 2013

Great experience, very competitive pricing. Other Subaru dealerships in the Harrisburg area were not able to beat or even meet the pricing that Faulkner Subaru offered me on a new vehicle. Very nice customer service and pleasant experience. Be sure to negotiate pricing on any additional warranties etc.

Wickrowski

Mar 26, 2013

Frank Gambino is everything you would want in a car sales person. He was friendly right from the first handshake and a very engaging conversationalist. Frank's knowledge and passion for all things Subaru was demonstrated throughout the process, but was especially apparent when he explained the many features of the car. Never once did we feel pressured. Finally, Frank presented us with what we felt was a very fair price and the deal was sealed!

restftw

Mar 21, 2013

Sandy is the best sales person that I have ever worked with. She made it fun and no pressure whatsoever. Will highly recommend to anyone!!

svheller

Mar 18, 2013

Mr. Smee, and all the employees there, were extremely helpful and very knowledgeable of the vehicle and related equipment. We were never pressured, in any manner, to make the purchase. We were allowed to test drive the car whenever we wanted, and we could inspect the vehicle at our leisure. Mr. Smee was always availble to answer all questions. He even returned a telephone call to answer a question we had on a Sunday. Mr. Smee actually made buying the car an enjoyable experience. (And I hate to buy cars). So in short, go to Faulkner Subaru and see Mr. Smee - he is the key.

ladydi47

Mar 17, 2013

Friendly and welcoming by manager and sales rep, Sandy. Fair price from the start. They obtained the vehicle I was interested in and made the entire experience a breeze.

Diane

Mar 16, 2013

Friendly and welcoming by manager and sales rep, Sandy. Fair price from the start. They obtained the vehicle I was interested in and made the entire experience a breeze

Jim & Cindy

Mar 14, 2013

We love our new Subaru Outback. We bought a Subaru Impreza from Sandy 2 years ago, and had such a positive experience that we went back to see her. The people are very friendly and helpful. The service department is great. We would definitely recommend Sandy and Faulkner to anyone looking to purchase a Subaru.

ctharty

Mar 14, 2013

We are repeat customers to Faulkner Subaru and Sandy. We had such a positive buying experience when we bought our Subaru Impreza 2 years ago, that we went back to see Sandy. We would recommend Sandy and Faulkner Subaru to anyone looking to buy a car. We LOVE our new Red Outback!

chooverkocher

Mar 7, 2013

Upon my first phonecall to see what inventory was on your lot Sandy was very helpful. She gathered all needed information and when I arrived at your showroom she met me and was willing to assist me in exploring all cars I would be interested in seeing and driving. She followed up with me and kept me informed of the the delivery date of my Crosstrek. I usually deal with another dealership which is closer to my address but because of Sandy Dragovan I came to Faulkner.

cmkoch1

Mar 7, 2013

Upon my first phonecall to see what inventory was on your lot Sandy was very helpful. She gathered all needed information and when I arrived at your showroom she met me and was willing to assist me in exploring all cars I would be interested in seeing and driving. She followed up with me and kept me informed of the the delivery date of my Crosstrek. I usually deal with another dealership which is closer to my address but because of Sandy Dragovan I came to Faulkner.

sunflower

Mar 1, 2013

Jim was really great and helping us, when it came to buying my beetle. Andrea was also great with helping us the paperwork.All the other staff was really friendly was as well :) thanks guys!! Wonderful staff and I would recommend everyone to go to Faulker Subaru!

lovebug2310

Mar 1, 2013

Jim was really great and helping us, when it came to buying my beetle. Andrea was also great with helping us the paperwork.All the other staff was really friendly was as well :) thanks guys!! Wonderful staff

gbesq

Feb 19, 2013

Dealing with the staff at Faulkner Subaru was by far the most pleasant car buying experience that I have ever had. These folks are professionals -- and it shows. I was treated with respect from the moment I emailed the dealership. Questions were answered thoroughly and promptly and there was no sales pressure. The price that I was quoted by email was the price that I paid for a 2013 Subaru Legacy 2.5i Premium and Faulkner's quote was several hundred dollars less than any other Subaru dealer in a 100 mile radius. I also received a very fair trade in value for my 10 year old car with very high mileage. Finally, Andrea was able to get me 1.9% fixed rate financing from Chase with no moneyh down. My new Subaru was ready when it was promised and delivery was especially quick and efficient -- it took no more than an hour for the entire process and off I went. I was especially impressed with my sales contact, Mitchell Gluntz, and encourage all prospective buyers to ask for him. You won't be disappointed. This is my first Subaru, but it won't be my last. We had a little snow in the area the day after I picked up my Legacy and I have never felt so safe in a vehicle -- no slipping, skidding, fishtailing, etc. The Legacy drives like it's glued to the road and it's a lot of car for the money. Buy your Subaru from Faulkner and I expect that you'll be a customer for life.

Parent of 1st time buyer

Feb 19, 2013

Perfect...no need to say more. This dealership totally understands customer service from sales to finance to management. As my daughter [the 1st time car buyer] would say - they "Rock"

Parent of 1st time car buyer

Feb 19, 2013

Could not have had a better experience. My daughter was making her 1st car purchase. We went with her for moral support...the staff and support staff were amazing... Our salesperson, Sandy was perfect...great with my daughter who had no idea what to expect...the dealership manager manager, the finance department...everyone made us feel welcome and that our business was very important to them. The atmosphere of the dealership was very positive. I have worked in retail and customer service most of my life..so I know what it means to have a good customer experience..this dealership gets it!!! This dealership is fair and genuinely cares about their customers...definitely a great place to buy a car. When Subaru makes a convertible; I will be purchasing it from this dealership!

REXY

Feb 18, 2013

Perfect...no need to say more. This dealership totally understands customer service from sales to finance to management.As my daughter [the 1st time car buyer] would say - they "Rock"

dawdonaldson

Feb 17, 2013

We gave this rating because the overall experience with the employees at Faulkner made us feel at ease when making a substantial purchase of this kind. Sandy Dragovan explained things in detail and answered all of our questions regarding the purchase of our new Outback. Also, the General Manager, Matt Smith, was very personable and made us feel like we were the most important customers at the dealership.

mbear17

Feb 16, 2013

The service was great and Sandy was fantastic. They worked with my budget and got me the exact car I wanted. I would recommend anyone looking for a Subaru to visit Faulkner Subaru and ask for Sandy. You will leave happy, satisfied and get a great car. Everyone was helpful and wanted to make sure I was happy with the whole transaction. Liz explained the financial portion thoroughly and I felt very comfortable that I was getting the best deal possible. Thank you for making this a great car buying experience!!!

Mentzer

Feb 4, 2013

We had a great experience at Faulkner, thanks to Chris Carvell. It was nice working with Greg Fleagle, the Internet coordinator, and Matt Smith, the president, too. One thing we especially appreciated was the relaxing, non-pressured environment. Chris worked to get us what we wanted instead of trying to sell us something more expensive. Everyone was very friendly, and that friendliness felt genuine, not "salesmen" friendly. Chris took the time to get to know us before we even began to discuss the cars. From the test drive to helping us get familiar with the car, Chris was patient and took his time with us. Once we had the car for a few day, he followed up with a phone call to answer questions and to see how things were going with the car. The Internet experience we had before even going to the dealership was first-rate as well. We had contacted other dealers via Internet about selection and prices, and several of them were either evasive or overbearing. Greg gave us a great price and invited us to come down to look around. The price he quoted was far better than we found anywhere else, and that's exactly what we paid when we got there. It was not a "come-on" tactic that some dealers use.. There were also no annoying phone calls that we got from other dealers when we contacted them on their website just to get some prices. Faulkner runs its Internet site exactly as most customer would want it to be run. Since our car is new, we have obviously not used the service department yet, but we are hopeful that this department will be as good as we found the buying process to be. When we are in need of another car, we'll definitely go to Faulkner again.

mentzer2

Feb 4, 2013

We had a great experience at Faulkner, thanks to Chris Carvell. It was nice working with Greg Fleagle, the Internet coordinator, and Matt Smith, the president, too. One thing we especially appreciated was the relaxing, non-pressured environment. Chris worked to get us what we wanted instead of trying to sell us something more expensive. Everyone was very friendly, and that friendliness felt genuine, not "salesmen" friendly. Chris took the time to get to know us before we even began to discuss the cars. From the test drive to helping us get familiar with the car, Chris was patient and took his time with us. Once we had the car for a few day, he followed up with a phone call to answer questions and to see how things were going with the car. The Internet experience we had before even going to the dealership was first-rate as well. We had contacted other dealers via Internet about selection and prices, and several of them were either evasive or overbearing. Greg gave us a great price and invited us to come down to look around. The price he quoted was far better than we found anywhere else, and that's exactly what we paid when we got there. It was not a "come-on" tactic that some dealers use. There were also no annoying phone calls that we got from other dealers when we contacted them on their website just to get some prices. Faulkner runs its Internet site exactly as most customer would want it to be run.Since our car is new, we have obviously not used the service department yet, but we are hopeful that this department will be as good as we found the buying process to be.When we are in need of another car, we'll definitely go to Faulkner again.

heather

Feb 2, 2013

Sandy Dragovan was fabulous to work with. She had everything perfectly prepared for our purchase when we arrived and took great care of us. She was very responsive to many emails and made the car buying experience enjoyable. Highly recommend.

frauheather

Feb 2, 2013

Sandy was fabulous to work with. She had everything perfectly prepared for our purchase when we arrived and took great care of us. Highly recommend.

Bobbi J.

Jan 30, 2013

After having an issue getting up our driveway with my Suzuki every time it snowed, we figured I should look for a new car while mine was still in good shape and the book value was good. We decided on a Forester and so began the internet search - I picked Faulkner first as my last car was purchased there and the experience that time was also good. I found my Forester on Saturday online, sent an email to Greg and he sent me back the internet price. Went down on Sunday to check out the Forester in person and then to the auto show so we could check out the inside. I emailed Greg on Monday morning and set up a test drive for that day. We were greeted by Chris Carvell when we came in the door and we were 'assigned' to him. I would highly recommend Chris to anyone looking for a Subaru. He was VERY knowledgable about the Forester and all its features. I was in my car within 2 hours - great experience with everyone there, especially Chris. I even had to call him back on Tuesday because I realized I left a CD in my other car - Chris called Wed., said he had found it and it would be waiting for me at his desk. Above and beyond. Very happy with our experience at Faulkner.

Hondacivic

Jan 30, 2013

I purchased a used 98 civic from the dealer as is. The car appeared to be in good shape but within a week the transmission was having problems. I was pressured into purchasing an aftermarket warranty from gwc. they said it would be a good investment however they neglected to say that the company refuses to pay for what is covered under the contract and is dishonest and a consumer rip-off. this dealer does not care about the consumer and the sale people are only focused on their commission. i am now screwed because i purchased a car that their mechanics should not have set out in the lot and me not knowing better got screwed. In the end i have a car worth nothing that i overpaid for and a useless warranty that the salesperson told me was a good deal. He made some money and i got screwed. I will never recommend the dealer to anyone!

finch48

Jan 30, 2013

Purchased a used 98 civic from the dealer "as is" the price appeared to be a reasonable but after purchasing it and driving the car for about a week a transmission problem surfaced and was something one of there mechanics should have noticed when inspecting the car. The gwc warranty the salesperson recommended i purchase to cover anything refuses to cover the parts to get it fixed. Based on my experience the dealer hides any problems with the car and charges a higher price and then lies about how good the warranty it. The company cannot be trusted

johnsonsx410

Jan 30, 2013

After having an issue getting up our driveway with my Suzuki every time it snowed, we figured I should look for a new car while mine was still in good shape and the book value was good. We decided on a Forester and so began the internet search - I picked Faulkner first as my last car was purchased there and the experience that time was also good. I found my Forester on Saturday online, sent an email to Greg and he sent me back the internet price. Went down on Sunday to check out the Forester in person and then to the auto show so we could check out the inside. I emailed Greg on Monday morning and set up a test drive for that day. We were greeted by Chris Carvell when we came in the door and we were 'assigned' to him. I would highly recommend Chris to anyone looking for a Subaru. He was VERY knowledgable about the Forester and all its features. I was in my car within 2 hours - great experience with everyone there, especially Chris. I even had to call him back on Tuesday because I realized I left a CD in my other car - Chris called Wed., said he had found it and it would be waiting for me at his desk. Above and beyond. Very happy with our experience at Faulkner.

Ed Machowski

Jan 26, 2013

We had been searching for a Toyota 4Runner with a manual transmission for some time. We finally found the vehicle on cars.com, which had come in as a trade in at Faulkner Subaru in Harrisburg, PA. We immediately contacted the dealership and, long story short, we found ourselves taking a day off from work and making the drive to Harrisburg from Connecticut.Because of the distance from the dealership, all the information on the vehicle prior to driving to Harrisburg was gathered over the phone from the dealership. They were seemingly friendly and helpful, both over the phone and eventually in person. But, that is about all we have good to say about the experience.We specifically asked via email and phone if a full diagnostic test had been performed on the vehicle. Doug never gave us the results of any test but assured us that he "would not have you come all the way down here for a roach, and you are considered family." Doug said that he would never put family in an unreliable vehicle. But, he never specifically answered the question pertaining to the diagnostic test at all. That should have been our first clue, and we should have followed our gut instinct. But, the dealership maintained that the vehicle was in excellent condition and that we would be more than pleased with it. In fact, the price was even $500.00 less than the blue book value for that vehicle in "excellent condition" (which means, to quote Kelley Blue Book, "that the vehicle looks great, is in excellent mechanical condition and needs no reconditioning"). Furthermore, on-line reviews from other people who had bought new and used cars from this dealership were positive, so we thought we could trust them. We arrived at the dealership and the vehicle was running and waiting for us to test drive. The car appeared in excellent shape with respect to the body condition, interior, and visual inspection of the frame. We took it for a test ride and the drive was tight. Everything (electronics, sunroof, lights inside and out) all worked fine.Not being mechanics, we had to rely heavily on what we saw and what we were told by the dealership. The price was great for the vehicle and Doug reassured us that the vehicle was road ready and that we were getting a great deal. The trade was made and that is about all the good we have to say.While insurance paperwork was being faxed to the dealership and other details finalized, we met with Elizabeth in the sales office to finish the paperwork. She was strongly pushing their extended $3,800 drive train warranty which we had to decline numerous times. Finally, the papers were signed and we headed back to CT. On the way home, the check engine light came on when we hit the Hudson River in New York state, and we also picked up on a fairly noticeable noise when you took your foot off the gas. Just to be safe, we had our local Toyota dealership run a full test. Certain things we knew needed replacement like tires and eventually a timing belt. But, the results of Toyota's diagnostic test revealed that both the catalytic converters (that was the check engine light), drive belts, transmission seal, differential gear set(that was the noise we were hearing), and drive line fluids, plus some minor things (windshield wipers and the battery) were all bad and needed immediate attention. After a $6,462.00 bill, the 4Runner is back on the road. This repair almost doubled the cost of the vehicle. Even had we purchased the warranty, it would not have covered the catalytic converters, which was almost half of our repair bill, and may not have covered the rear differential as it is considered a wear part. None of these necessary repairs are something readily apparent. But, Faulkner Subaru must have known of these when they tested this vehicle, and that is why they never gave us a copy of their test results even though we specifically asked for them over the phone and via email. If this is how family is treated, then be very afraid. We would never consider doing business with this dealership again for a used vehicle and we would not recommend them to anyone. Should you decide to buy a used vehicle from Faulkner, we would strongly recommend that you do your homework, get an independent diagnostic test done from another dealership before you purchase the vehicle , and do not rely solely on what you are told by them. What started out as a very pleasant experience became somewhat of a nightmare!

Brenda

Jan 24, 2013

The staff was very pleasant and helpful. Sandy was very knowledgeable of the vehicles , very outgoing and friendly with a great personality. There was no pressure into buying anything other then what i wanted. I visited other subaru dealers getting prices and faulkner subaru was the best by far. I have received many phone calls checking up to see if i am completely satisfied with my purchased and ofcourse i am. I would highly recommend faulkners to anyone. Great people that honestly care about their customers !!!!!!

First time buyer

Jan 22, 2013

This was our first car buying experience and Sandy was extremely helpful in answering all of our questions and made the process very easy for us! We look forward to shopping here again!

chrisfulmer

Jan 21, 2013

This was our first car buying experience and Sandy was extremely helpful in answering all of our questions and made the process very easy for us! We look forward to shopping here again!

HarrisburgBear

Jan 2, 2013

I bought my first Subaru after hearing the deal at Faulkner, and how they take care of you. This was during my partner's buying a second Subaru. Now we are on our third Subaru. After the experiences I had with other dealers in the Harrisburg area, I will always buy at Faulkner Subaru.

triciakirk

Jan 2, 2013

Sandy Dragovan was GREAT to work with!! I will be recommending her to all my friends interested in purchasing a Subaru. She was personable, fun and not pushy. And I will second that she really is a "Bo Derek" as a car sales person at Faulkner Subaru.

nataliecake

Dec 22, 2012

I'm a twenty-five year old female who has bought used cars her entire life, but really wanted to buy a new Subaru so I could take advantage of their famous endurance over the entire life of the car. I did a lot of research before going to any dealer fearing I would be pushed into something that was "available" and not something that fit what I needed.During my first trip to Faulkner Subaru I was greeted by Chris Carvell. He simply asked if he could help me and inquired about what my interests were. At the time I was undecided between and Outback and a Forester so he entertained all of my little quirks and curiosities of both... happy to oblige any question. Eventually I saw an advertisement about the new XV Crosstrek and I fell in love. Even though Chris didn't have one to sell me, he said he would do his best to get this brand new model in with all the specs I wanted. He was patient, kind, and listened to all of my concerns. I really felt taken care of. I first met Chris in August 2012 and I just drove my new Crosstrek off the lot today just days before Christmas. The car was only suppose to come in after the holidays but he surprised me with the wonderful news including a big bow. I couldn't imagine a better, more comfortable buying experience. Chris took care of me, and I'm looking forward to buying my net Subaru from him in twenty years when the wheels fall off the current one.

jandree22

Dec 13, 2012

Purchased our WRX through Chris Carvell and the transaction was effortless and fun! We had to place a factory order, and Chris stayed in close contact with us throughout the entire process. A very easy guy to work with... no pushiness and we really trusted his commitment to a straight and honest deal. He went the extra mile for us on more than one occasion. He made sure our entire family, including the kids, were a part of the experience. Recently had my car in for my first service experience and all went smoothly there as well. Chris and Faulkner Subaru have treated us very well, highly recommended!

dspittle

Dec 8, 2012

This dealership always gives great prompt service. Sandy and Elizabeth handled this sale professionally and were friendly. I couldnt ask for better service . Sandy and Elizabeth do a great job and are very informative.

First Time Car Buyer

Nov 27, 2012

I went with the intention of buying a car. As soon as we walked in, you could tell this was a business that was highly interested in making sure their customers experience was one that they would enjoy. Everyone that was working that day made it a point to walk over, shake my hand, and introduce themselves. Sandy was an amazing saleswoman as she never was pushy, answered all of my questions (this was my first time buying a car), and let me test drive what I wanted. I went with the intentions of buying a Forrester and I ended up leaving with an Outback. She was very thorough when she went over the car and all of its features. She even went through the manuals and all of the numbers I would need at any point throughout the ownership of my new vehicle. They have continued to follow-up with me to make sure I am loving my new car (which I am). I would definitely recommend Faulkner Subaru to anyone who is looking for a new vehicle and I would definitely buy from them again.

New Subaru

Nov 25, 2012

Our experience with Sandy and other staff at Faulkner Subaru was fantastic. At our first visit they assured us that they would give us a fair price for our trade-ins and on the new Outback and they absolutely delivered. It was a painless and pleasant experience all around and although it has been only a day since we have had our new Outback, we couldn't be happier!

JenZajac

Nov 25, 2012

Our experience with Sandy and other staff at Faulkner Subaru was fantastic. At our first visit they assured us that they would give us a fair price for our trade-ins and on the new Outback and they absolutely delivered. It was a painless and pleasant experience all around and although it has been only a day since we have had our new Outback, we couldn't be happier!

jrc922

Nov 21, 2012

Bought our first Subaru last friday and after car shopping for a week and not getting any satisfaction from other salesman and dealers,we made our final stop at Faulkner. Mitch greeted us while we were brousing the lot and was very knowledable about the brand and answered every question I had. I was new to Subaru so I had alot of questions about the different makes and models. What completely sold me was that Mitch had made the best offer for our trade and vehicle price from the start that we had seen from 4 other dealers. For our next vehicle purchase he will be our first stop. My only complaint was the pressure to buy the additional coverage that the dealer sells from the sales manager. Other than that it was a pleasure dealing with Mitch and Faulkner.

Jrc922

Nov 21, 2012

Bought our first Subaru last friday and after car shopping for a week and not getting any satisfaction from other salesman and dealers,we then made our final stop at Faulkner. Mitch greeted us while we were browsing the lot and was very knowledable about the brand and answered every question I had. I was new to Subaru so I had alot of questions about the different models. What really sold me was that Mitch had made the best offer for our trade and vehicle price from the start that we had seen from 4 other dealers. For our next vehicle purchase he will be our first stop. My only complaint was the pressure to buy the additional coverage that the dealer sells from the sales manager. Other than that it was a pleasure dealing with Mitch and Faulkner.

bhair123

Nov 16, 2012

The staff at Faulkner Subaru was very helpful. They provided me with the information that I needed to make my car buying decsion.They were very low pressure and actually made the whole car buying experience fun. They took into consideration that I live an hour away from their dealership and made it possiblr for me to make a spot delivery so that I did not have to make another trip back to them to pick up my new car. I formerly worked in a new car dealership for thirty years I've seen the best and the worst of what can take place at a dealership. I was very pleased with my experience at Faulkner.

Subaru lovers!

Nov 15, 2012

Faulkner Subaru is great! We have gotten very good deals there and feel it is the best Subaru dealership around! We LOVE the cars we buy there because they are so reliable! Sandy Dragovan is terrific! She is so knowledgeable, helpful, and always professional! She goes out of her way to make sure we are satisfied, always doing follow-up emails/telephone calls, etc. because she cares! We love her!

gayle.ulsh

Nov 14, 2012

Faulkner Subaru is great! We have gotten very good deals there and feel it is the best Subaru dealership around! We LOVE the cars we buy there because they are so reliable! Sandy Dragovan is terrific! She is so knowledgeable, helpful, and always professional! She goes out of her way to make sure we are satisfied, always doing follow-up emails/telephone calls, etc. because she cares! We love her!

sblack1121

Oct 31, 2012

My husband and I visited Faulkner Subaru while we were in the market for a new car. We visited the dealer in the early afternoon and ended up staying much later than the normal operating hours until all our questions were answered. We worked with Sandy D. who was great in assisting us with all of our needs. We test drove two cars multiple times just to make sure we were buying the right one. She did not pressure us and was very friendly and supportive. We were previously disappointed with a different dealer's attitude toward all of our questions, but she remained friendly and upbeat despite us keeping her past closing time. We love our new Subaru Impreza and look forward to working with them again in the future!

karen.eshenour

Oct 19, 2012

I met Sandy at the door and together with Matthew Smith, they made my car buying experience very easy and as quick as possible. The price was fair and the process tolerable. My best experience yet!

Sey1290

Oct 16, 2012

Jim was rude, and not cooperative whatsoever. He attempted to nickel and dime me throughout our entire purchase. I asked him to certify a 2011 legacy, and he at first sounded willing to help, but then towards the end, tried to charge me 500$ additional. I told him a vehicle of such low miles and high cost should already be certified, and he said he would cut me a "deal, and lowered it from 500, to 450. I left unhappy and drove to Faulkner Subaru in bethlaham, where I received an even better deal by people who care. DO NOT SHOP in Faulkner of Harrisburg, save your time and make an hour trip up north to Faulkner of bethlaham, where you will be treated like a human being. Signed, a very unhappy EX customer

Scott1958J

Oct 6, 2012

Every one I spoke to were very friendly. My salesperson was very personable and helpful. I wished to see more available colors of the vehicle I bought so she took me to another lot to view the other options.After I bought the car and took it home I suspected an error in my final deal and I braced for an argument. Before I had a chance to call Faulkner they called me as they found the same mistake I found and they corrected the issue promptly. Since taking ownership of my car I have received three phone calls (including the above) And a thank you card in the mail.

Ken Collins324

Sep 29, 2012

Sandy was my kind of of sales person - friendly, informative, and conversational regarding the model of Subaru and options that my wife and I were looking for. We test drove three different models. Although the dealership did not have in stock the exact model, color and options we wanted, they found "our" car and we took delivery within 48 hours. Sandy reviewed with us all the operating features of the car, as well as the service and maintenance policies of the dealership, before we left. The sales staff and finance officer were equally as supportive throughout the whole process. We felt that we got a fair value trade-in and discounted purchase price. WELL DONE!

emmck9

Sep 24, 2012

I highly recommend Lanny at Faulkner Subaru. I came in barely having any idea of what kind of car I was seeking. Lanny took me around to see all the available inventory, and had a gift of knowing just what cars I would like or not like. He spent a great deal of time with me, and was never pushy. I never once felt rushed to decide. He found me the perfect car at the right price. He made what could have been a very stressful decision for me easier than I could have thought possible. Plus I love my new (to me) car!Thanks Lanny!

dlew66

Sep 1, 2012

I was welcomed as soon as I came through the door by 3 people. Mark Eager, who sold us many cars in the past, was there to help me feel comfortable. He left me in Sandy's very capable hands. We were given a fair price on our trade-in Odyssey. We have been doing business with Faulkner for over 14 years.

dgreiner

Aug 23, 2012

From the very first communication, Sandy was very friendly and helpful. She is not a high pressure sales person which made this experience very pleasant.Sandy even called the very next day to make sure everything was ok. The staff in the financial department were also very friendly and informative.

Philip

Aug 18, 2012

Found a 1993 GMC Sonoma listed on Cars.com at Faulkner. Listed mileage = 43,xxx. Great deal, or so I thought. Purchase the car, and on first drive find a oil change sticker indicating a mileage value of 104k. Dealer did not do proper inspection of mileage and showed blatant neglect in regards to vehicles true mileage. Disrepectful at sales office once made aware of problem and accepted no blame. This is irresponsible and downright poor business. Although Cars.com deleted my last comment about this. So take that for what it's worth.

JHarveyInc

Aug 14, 2012

The sales experience at this dealership was outstanding. This is our first Subaru and we couldn't have been happier with our salesman Chris Carvell. Not only professional, but made the process quick and easy. It's a shame not all salesman operate this way. Kudos to Chris and the whole Faulkner staff. Remember, extra warranty coverage is an option, not a requirement. Make smart choices as a consumer and don't be pressured by finance people.

bmerwine

Aug 7, 2012

I had stopped here on a hunt for a car to replace my 2003 Volkswagen GTI 1.8T. I was looking for something reliable, affordable, fuel efficient, manual and all wheel drive, preferably a hatchback. I am 19, with very little credit established and had been looking for some help with financing. But I was sick of "buy here, pay here" lots and was definitely not looking forward to buying another "affordable" yet unreliable used car. As soon as I pulled onto the lot, a salesman was there to assist me. He helped me to find a car that matched what I was hoping to find, exactly. On top of all of that, it was brand new. Everyone at Faulkner Subaru was very helpful, including the general manager, who kept my little sisters entertained through some of the process, offering them balloons and slinkies. All employees were beside me every step of the way while purchasing my new car. From meeting my asking price on my trade-in, to helping me find reasonable insurance on my new car. It wasn't a simple process, but they helped it to go as smoothly as possible and really accomodated to all of my needs.

2012SweetPea

Aug 4, 2012

I purchased "Sweet Pea" in May 2012. Sweet Pea is a 2012 Subaru Legacy with a 6 speed manual. Faulkner was the closest dealer to our home that had a manual transmission Legacy on the lot. I would recommend Faulkner to anyone looking to purchase a Subaru, everyone in the sales department was very nice to us when we were in looking at the cars. Sandy took us for our test drive and having her as a sales rep was a treat. Sandy was very well informed about the Legacy and there was no pressure to purchase. We took a few weeks to make our final decision as to which brand car we wanted to purchase and Subaru was hands down the best choice of the seven different models/brands that we test drove. We were able to complete the financing info by internet and Sweet Pea was ready to go when we were ready to pick her up. I've been having so much fun driving Sweet Pea I hadn't taken the time to sit down and write a review.

ez68vet

Jul 24, 2012

I had specific make(s)/model(s)of highly rated by consumer reports in mind when shopping for a pre-owned vehicle, and they had three available. I called to be sure they were available to see, and was connected to Lanny Kemble. He was most accomodating, going to check on them and get one from another dealership close by for me to look at. That vehicle was already sold, but the other two were available. We looked at both, I decided on the Acura MDX, test drove, etc, got a fair price with two items to be "fixed" prior to delivery. He also arranged to have my personal mechanic inspect the vehicle for anything mechanical. ( he personally took it to him for me) Two more items were suggested by my mechanic, and the vehicle was deemed to be at a fair price, etc.and both items were taken care of prior to delivery. I had one minor problem with the A/C and it was taken care of on time by appointment the following day with only an hour wait. I must admit, it was a great experienve dealing with Lanny, Chris and the entire staff at Faulkner Subaru. The entire process was extremely smooth, un complicated, and done on time.FYI: I was purchasing a vehicle "AS IS" due to age & mileage and everything that was requested was "fixed", no questions asked. It was a pleasure dealing with them.

dworden

Jul 18, 2012

The salesman was very knowledgable concerning the product. He spent a long time describing and explaining the features. Chris also gave us time to ourselves with the product to make up our own minds. Most important to my wife was that she was included in the discussions where other salesman tended to speak mainly to the man. (Me)Chris had a very pleasing personality which made both of us feel very comfortable.

STi Enthusiast

Jul 9, 2012

What can I say, the staff here is great and was very helpful with assisting me purchase my first new car and my first Subaru. They offered the best price for my STi compared to other dealerships within the 100 mile radius and we did everything through email. When I got to the actual dealership, all I had to do was sign some papers and I was off. Would do business with them again and I highly recommend them.

orddetachment

Jun 1, 2012

All, especially Sandy were very helpful, easy to work with, not pushy, pleasant, informative, friendly, knowledgeable, and available at almost a moments notice: overall a very good experience. In addition, i've been getting timely reminders of upcomming maintenance.

meshenour

Apr 12, 2012

We stopped in at Faulkner Subaru just to look and ended up purchasing a 2012 Outback which we absolutely LOVE! Frank was extremely knowledgeable about the vehicle and answered many questions for us. He was not pushy at all and took us out in two different Subaru vehicles. David in Finance was extremely professional and helpful in helping us with the financial side. Matt Smith was awesome to deal with and our trade in went smoothly. We will definitely purchase a Subaru again and will only go to Faulkner for future vehicle purchases.

eelentz

Apr 7, 2012

One evening, on a whim, I stopped by Faulkner Subaru, not expecting to find anything within my price range. However, I heard great things about Subaru's and was curious. I had been to other car dealerships (Ford, Kia, Toyota, etc.) and seen 5-door hatchbacks that interested me. The first thing most reps showed me was the gadgetry, bells and whistles, none of which interests me in the least. Sandy Dragovan is the sales representative who took me out to a 5-door Subaru Impreza, popped the hood, and showed me the engine and talked to me about the advanced safety features standard on all models of the Impreza. Thank you, Sandy. Once we were inside the car, the Impreza was not short on the grand gadgetry, but Sandy was willing at once to work with me on ordering the car I wanted (one without bells and whistles) if it didn't exist on the lot. And that is exactly what she did.I was immediately comfortable with Sandy, who never pushed me, assumed or told me what I wanted. Sandy made the process of ordering the car I wanted and choosing its features simple, quick, and enjoyable. Admittedly, I am not easy to please, but Sandy made it seem like it was easy for her. Sandy's knowledge, intelligence, and character makes me sure to do business with her again. I plan to keep my Impreza for a very long time. I only hope Sandy is still at Faulkner Subaru when it comes time for my next car.Complications arose with my trade-in, but everyone at Faulkner Subaru worked together with the one focus of getting me in my new car as soon as possible with the best possible deal. I was told my car would be ready in four to eight weeks, and in four weeks I was driving the nicest car I've ever owned.

thelmak

Apr 4, 2012

I am very pleased with my experience with Faulker Subaru of Harrisburg. My salesman, Chris Carvell, was great. He was very thorough with information and answering all my questions and finding the perfect vehicle for me. So far I am VERY PLEASED AND IMPRESSED WITH MY NEW SUBARU. This is my first Subaru and it won't be my last. I also own a Chevy Truck and a Ford Truck. The gas mileage with my new Subaru is MORE than quoted on the sticker. It rides and drives like a dream. I don't have the name of the gentleman who handled the financial part of the deal, but he also was very helpful and accommodating. I would HIGHLY RECOMMEND SUBARU AND FAULKER SUBARU.

agordon

Apr 3, 2012

Best customer experience ever from a car dealer! Extremely help,convenient, and by far the best car buying deal around. Chris was able to help me get a better deal than I had expected.

rmauck

Apr 1, 2012

Thanks for the great deal on an awesome vehicle. We enjoyed getting to know the Subaru brand and comparing the various models to determine the best vehicle for our needs.

Skumler821

Mar 29, 2012

We can't thank these guys enough. This was our first "new" car purchase and they made it soooo easy! They were extremely helpful and didn't push us into a more expensive car that most other dealerships that we met with did. They truly made one of my dreams come true. We will be looking forward to dealing with them in the future. Thanks guys!

harp3iii

Mar 27, 2012

We had a very good experience purchasing our Forester at Harrisburg Subaru. Our original contact was made with Greg Fleagel on the internet. We appreciated his prompt responses to our inquiries. We couldn't have asked for better service than we got from our salesman, Chris Carvell. He did everything he could to accomodate us and make the transaction go smoothly. His thorough explanation of the car's features was a great help to us.Mr. Carvell's knowledge and personality make us more than happy to recommend him and Faulkner Subaru to anyone.

tonia26

Mar 27, 2012

Overall I had a great experience working with Frank and the sales team. They listened to what I wanted and gave me a great deal on my trade in and the car I purchased. My car is exactly what I wanted and I love it.

senders31

Mar 25, 2012

I purchased a 2012 Subaru Outback, I was pleasantly surprised find how willing the Faulkner team was to work with me. I got a great deal, much better than I would have thought, and I left the same day with a car that I love. This was the best car buying experience I have ever had at a dealership.

Bernard Sarfert Sr

Mar 22, 2012

Sandy was friendly. She know her automobiles and worked with her manager to find the auto we wantedly.When we purchased the auto, she reviewed everything in the manual to our satisfaction.

eggsnbeer

Mar 20, 2012

THE EASIEST EXPERIENCE EVER!!!! Sales person was great. Didn't waste my time with the back & forth with the manager experience you usually get with car dealers! Very pleased! Total time at dealership was 1 & 1/2 hours!!!

Hezzie178

Mar 19, 2012

The overall experience was great. Frank was knowlegdable and courteous. He was not at all pushy and seemed willing to let us take whatever time we needed. I believe we got a fair price and we are extremely pleased with our new Subaru Impreza. The entire process was easy and straight foward and we pulled out with our new car that same afternoon.

JaneR630

Mar 14, 2012

Mr. Gambino was extremely helpful without being pushy. He cooperated with my family members and met all of our expectations. I appreciated all that he did for us.

Harry Thomas Ulsh

Mar 12, 2012

I talked to Sandy Dragovan at the Auto Show and was impressed with her knowledge and friendliness. I knew I would be buying my new Forester from her. Everyone at Faulkner Subaru in Harrisburg treated my wife and I very well the day of the sale.

dabeav

Mar 10, 2012

The dealership went beyond our expectations in locating the vehicle that we really wanted. The "deal" was fair (we were not looking for low price) and we found all of the employess to be sincere and honest.

armanddesantis

Mar 7, 2012

Sandy Dragonov was a very friendly salesperson. She was straightforward to the point, and was extremely helpful. Because of her I will be a repeat customer

colinbonner

Mar 1, 2012

The experience I had at Faulkner Subaru was great from the beginning until the time we drove off the lot in our new Subaru Impreza with the help of Sandy and Greg. Our first time in the show room Sandy was very welcoming and friendly. We test drove the impreza and had our first experience driving a Subaru. From that point on I had my decision made up I wanted to go with this car. When we stopped back in the next time to check out the inventory Sandy was not there but Greg was more than helpful answering our questions and helping us see what vehicles we in transit. All we had to do then was wait for the car to arrive on the lot and I was notified that day. The pick up was easy and flawless would recommend this dealership and sales team to anyone.

karashultz

Feb 29, 2012

Tom, the salesman was very friendly and gave us a VERY thorough test drive. He was very up-front about all details of the sale. Bryan, who handled the financials was very friendly and concerned with handling everything in a timely manner, which was appreciated.

bgouldsbury

Feb 25, 2012

Faulkner suburu made it easy to lease my new car. Tom Hower was very friendly, cordial and a pleasure to work with. I would definitely recommend faulker subaru to anyone looking for a new car and would certainly recommend Tom Hower as a sales associate to work with.

thezimm97

Feb 25, 2012

We had priced a new Subaru at our local dealer. We were not satisfied with the price and finance rate that they gave us. I researched the vehicle that we purchased online, and received a much better price, more for our trade in and a FANTASTIC finance rate. The work that Greg did and the sales effort put forth by Tom was outstanding. We will defintely recommend Faulkner Subaru to anyone that we know that are looking to buy a Subaru

patchy5441

Feb 20, 2012

Both times I have dealt with Sandy, she has been pleasant and not pushy. She is informative and does not pressure anyone into decisions. My experiences at Faulkner Subaru have always been positive.

sepatches

Feb 19, 2012

Everyone was very friendly & made us feel very comfortable. The manager actually remembered my daughter. She purchased an Impreza two years ago & had brought her car in for service. Sandy was great & very knowledgable. I would definitely recommmend your dealership to a friend.

bcwsfm76

Feb 1, 2012

We were not considering Subaru as a vehicle choice when were started our search for a new car. We entered the lot and were greeted within five minutes by a salesman. Frank was very amiable and was tolerant of our questions and needs. We test drove a Tribeca and immediately feel in love with the interior and quietness of the ride. Price out the door negotiations went well (10 minuteas) and we felt no pressure to make a deal at that time.

jverroca

Jan 5, 2012

Sandy Dragovan sold us our 2012 impreza on dec 30 2011. I can't say enough about Sandy. She is an excellent sales women. She was knowledgable, kind and relaxed. I felt like i was buying a car from my own mother. She is one of a kind and deserves all the accolades and bonuses available to her. Keep Sandy, she is an asset to the dealership and a seems like a wonderful coworker too.

PSUFan2007

Dec 28, 2011

Just purchased a 2011 Subaru Outback (Dec 2011). Overall we are very pleased with it so far. We traded a car in and forgot to remove some decals - I was able to call the dealership and they took care of making sure we got them back right away! We financed the car through Subaru. I felt a little rushed when going through the financing paperwork (the next appointment had arrived while we were reviewing) but after making my concerns known they took the time to review it a little more thoroughly. Overall very satisfied with the experience.

James Fuss

Dec 23, 2011

They had the car I wanted and were thorough (including a very comprehensive test drive) in selling it to me. Salesman Tom very knowledgeable and good trade in value for my unit.

tarynsick

Dec 23, 2011

After purchasing a 2011 Subaru Outback from Faulkner Subaru, only 9 months later hit a deer going 60mph and ended up totaling the car. All the way from Subaru roadside assistance to going back to Subaru and purchasing a new 2012 Outback we were always taken care of by Faulkner Subaru and their team. We love going to the Service Center at the dealership to get our regular maintenance everyone is always super helpful.

gbetz1

Dec 17, 2011

Sandy was very easy to work with. Helpful but not agressive. Had the vehicle that I was looking for. The price was several hundred better then the other dealer that I was looking at.

sacw22

Nov 30, 2011

It was a pleasure doing business with Frank and other members of Faulkner Subaru. Would definitely recommend this dealership to anyone looking for a Subaru.

joco29

Nov 26, 2011

All the people there were very helpful and knowledgeable. It was one of the best car buying experience I have ever had. I would recommend this dealership to my friends.

buysubaru

Nov 23, 2011

It is a good experience to buy my new car with Faulkner subaru in harrisburg. I am very satisfy with their work from test drive to price negotiation to the final delivery of the vehicle.

MichaelRoss1

Nov 10, 2011

Both before and after the sale, the staff was there to help...whether it was their customer or not, they all pitched in! I can honestly say that these friendly folks worked to get me the car I wanted

celtmagik

Nov 6, 2011

we went in on a saturday. was told that someone would be found to help us (unfortunately found out, 20 mins later) that everyone was actually with other customers. which was fine, but it would have been nice to have been told that from the start) sandy was the first one open and was not very pleasant from the start. seemingly every other statement was 'everyone was busy' . yes thats fine, but not its an excuse for everything. she didnt explain anything just demanded things from us and would walk away without telling us why she needed it. finally got doug jones to come over. im assuming he is the manager and seemed to be a bit irritated at us at first, but quickly realized we werent being difficult, we just wanted to know why and what was going on. in the end, we got our answers from doug. **note, after doug came over sandy walked away and never came back! would never buy from her with her attitude! too bad for her since we are looking at purchasing 2 new cars.

von623

Nov 6, 2011

I would recommend this dealership because they go beyond what they need to do to get you in a car. Didn't have car I wanted on lot and Frank went and found one for me within a day. Just bought the car and I love it.Everyone is very friendly at Faulkner.

Terq3000

Nov 5, 2011

The used vehicle I purchased from this dealership was gorgeous, and in mint condition. The great price was indeed comensurate with its beauty and extremely low mileage - given it's year : a 2006 with only 24000 miles! However, the only blemish on an otherwise clean, professional, and welcoming facility, was the unfortunate sales pitch for an utterly useless "mechanical parts/maintenance" policy. An assistant manager repeatedly tried to convince me to add this extra policy onto the final price for an extra $3000!! Once I firmly, yet politely, informed them that I was not interested, did they back down. I have often wondered at how many of their' customers bought this useless add on "policy" upon closing an auto sale. By being a well informed consumer, I was able to save thousands of dollars. I don't blame this dealership entirely. After all, a fool and their' money soon part ways. But the unfortunate experience, was one small mark against an otherwise pleasant sales staff, and meticulous facility.

Golf nut

Oct 14, 2011

Great experience when purchased, here today for 1st service visit

Jlew zoom

Oct 14, 2011

The service is great. New part being ordered for me today, but all will be well. I've been a customer for 10 years.

Legacy ownelr

Oct 14, 2011

Made appointment online and they were ready at the arranged time. Work performed satisfactorialy.

Outdoor Enthusiest

Oct 14, 2011

The dealership does a good job of sending major service milestone reminders and inspection notices. Warranty work issued by the manufacturer is quickly handled. The email and voice reminders of scheduled appointments is a nice touch. I have not purchased a rental car, but the dealership will schedule a rental car if requested. Overall a good experience with services after a purchase.

Pop Pop

Oct 14, 2011

I bought my Subaru Outback about a year ago and I was very pleased with the buying experience. The sales person was very friendly and knowlegeable about the car we were interested in. What was most surprising was the deal they gave me on the Toyota I was trading in. They gave me a better deal than the Toyota dealer would. We financed the car we bought through the dealer and we also were very pleased with the way we were treated and the service we were given with the non-sales personnel. We also bring our Outback to the same dealer for service and we are also very pleased with our experience. My only criticism of this particular dealership is it needs more physical space. The dealership is very cramped for space. Not enough room for new cars, space for service, etc.

Ricky

Oct 14, 2011

I've been having my Subaru Forester seviced at Faulkner for many years and I've never had a bad experience. The repair proposals are always clearly presented. The work is done properly and on time. They even offer courtesy rides back to my home during repairs. I recently traded up to a newer Forester and my decision to go with Faulkner was based on my positive experiences with them.

Steelers fan

Oct 14, 2011

Shopping was easy. No pressure tactics and a very fair price for my trade. Service has been quick with a cleaned car returned every time. Only negative would lie in that I had to have one proplem fixed repeatedly.

bltoczek

Oct 9, 2011

Faulkner Subaru in Harrisburg PA was a great dealership to work with. Everybody was very nice. Sandy Dragovan was incredibly nice to deal with. Sandy answered phone calls and replied to my emails promplty. She gave me the best price I could find anywhere on my new Subaru Legacy. Most of all Sandy went above and beyond and came in on her day off so I could pick up my car! I can't express how much I appreciated this gesture. I live about an hour and a half away from the dealership and when I arrived my car was cleaned and ready for me to take it off the lot. This was my very first car purchase and the people at Faulkner Subaru really made it go smoothly. I would highly recommend this dealership to my family and friends. Thanks for everything!

garveylittle

Oct 9, 2011

I gave this rating because of my overall experience. The purchase price is the No. 1 priority. But customer service is just as important. Frank Gambino was more approachable than the salesperson at Faulkner Nissan. And my family shares my sentiments about Frank. He was straightforward when we negotiated the price of my new car. It was a pleasure working w/ Doug also. I was 100% satisfied w/ the selection of my car.

BAP

Oct 6, 2011

Our experience at Faulkner Subaru was excellent. Frank and Matt went beyond the call of duty. Our "deal" was more than fair. They got the car we wanted within a day... and then the kicker was that we decided not to take that car. Yes people, we changed our minds on the spot and took a different car off the show room floor. Needless to say, more negotiating and a complete redo of all the paper work. What could have been a major hassle was handled smoothly and we were put at ease through the entire process. After a bit of a delay (caused by us) we drove home in our new car. We were so impressed that we will make the longer drive and have our vehicle serviced at this dealership. We received excellent treatment and service and would recommend Faulkner Subaru.

Scoutlane

Oct 3, 2011

The experience was very positive and enjoyable. We had an appointment at 4:30, but because of bad weather and street flooding I made it to the dealership almost an hour and a half later. No problem! Tom took us on a test drive in the Forester, thoroughly going over all the features of the all-wheel drive etc. Afterward he and Eric went over the financing and other options, in spite of late time and some other snags (our fault), and we were able to complete the transaction this evening and take the new car home that evening.

Jhaz

Oct 2, 2011

Sales staff was very good to work with. Frank was thorough in his explanation of the vehicle. Shopping for inventory on the website was excellent.

millee

Sep 7, 2011

I had a great experience at Faulkner Subaru. Tom was freindly and very informative about the subaru forrester i bought,he knew the car inside and out.There was no pressure to buy anything.I would buy another car from them.

sldailey

Sep 2, 2011

We called and made an appt to drive two different Subaru's. Frank was accommodating and not pushy at all. He answered our questions and those he didn't know the answer to he asked for assistance (GPS setup). Good experience and would certainly recommend this dealership.

dean.lehman

Aug 30, 2011

Very good customer experience. Excellent test driven, excellent description of all of the vehicles features. I have purchased 3 vehicles from Faulker (2 Honda, 1 Subaru) and have been happy with the buyer experience in all cases.

pension83

Aug 27, 2011

Received a quote online for this dealership and another. Without any hassles they were willing to beat the other dealership's price. Sandy was a joy to work with; no high pressure sales and real friendly, plus she really new the features of the car.

Threehahns

Aug 24, 2011

Wow, what a great experience we had at Faulkner Subaru in Harrisburg, PA! Frank Gambino was very informative on all aspects of our new Outback and tailored the test drive to the type of driving I would be doing. A summer rainstorm started about the time we were ready to drive, and Frank said something like, Great, this will really show you how the Subaru handles. He braved the storm and pulled the outback into the shop where we could enter it without getting wet! He was right: it drove like a dream! The symmetrical all-wheel drive and continuously variable transmission (CVT) are noticably different than anything I've ever driven, and I love this Subaru!!! Thanks to everyone who stayed making it possible for me to take home my new Outback that night.

cronrath

Aug 21, 2011

Frank Gambino was a great sales rep and appreciate his help. I was a bit disappointed on how long it took the other departments to process the sale paperwork and loans, we spent a good deal of time waiting for the final documents. I guess we'll see how the service department is next!

morningglory115

Aug 20, 2011

My experience was great. All of the staff was super friendly, even those that weren't working with me. Sandy (sales person) was easy to work with and no there were no high pressure sales tactics. I got a great deal on my trade-ins.

llgoep

Aug 15, 2011

Very responsive to my questions along with "over the top" customer service. Explanations were thorough and all individuals in the sales area were kind and friendly. Overall, a satisfying car purchase experience.

ryanandtabbyjones

Aug 12, 2011

Jim made looking for the right car for us a snap. Great personality, honest, sincere, and best of all NOT PUSHY!! Really laid back and relaxed. If he didn't know an answer to a question he would get to the bottom of it! Great team! We love our 2011 Forester!

tclsusan

Aug 5, 2011

It was a pleasant experience to deal with Frank Gambino to lease a Forester. No presure approach allowed us to make a decision that was right for us. The professionalism and speed of the delivery of the car was delightfully swift.

dkouletsis

Aug 2, 2011

Our service was good. We hit one glitch at the point of arrangement for financing. Brian was able to work through the issue and close the deal with us.

New Car Guy