Feldman Chevrolet of Lansing reviews

ISPEAKMYMIND

Sep 7, 2016

They are awesome, spend time with you informing you of all the features, bells and whistles. Helpful with anything and everything. I will be returning AGAIN. And yes I am referring all friends and family to Jamie Lepard. Lisa Rancour

KWilliams

Aug 25, 2016

I worked with Jamie who was very friendly and helpful. There was no pressure, no rush, and a very calm environment. I would look forward to working with her again and I would highly recommend Feldman.

monsin

Aug 11, 2016

Corey Mahoney is who you want to see when you come to Feldman. He was wonderful! Still is as I continue to call him with questions. He is knowledgable, respectful of my time and accommodated my son since he's usually with me. He goes out of his way to make sure I'm happy and have all my questions answered. He also found me the best deal for the car I was looking at which included an upgrade. I am VERY pleased with my decision to stop in to Feldman. Thanks Corey!!!

clarklu13

Aug 9, 2016

everyone was very nice and helpful. Especially Jamie Lepard. No hassles, it was easy to buy a car at Feldman. I am looking forward to my oil changes and tire rotations.

Chazz Rienhold

Aug 8, 2016

Very welcoming staff and very knowledgeable. Sam Eddy brought down two cars from another location for me to test drive. Ended up buying the second one and very happy with Feldman and Sam.

lkristinwood

Aug 8, 2016

Feldman's got me into a 2017 Equinox, and it's seriously perfect for me! I was scared and nervous to lease a vehicle, and after only having it a week I received some paint damage. Mike in the body shop was nothing more than on top of his game when it came to writing an estimate, and thankfully with the help of my sales agent Evan, and sales manager Bill I was reassured that my smart lease platinum coverage (extended warranty) would cover the damage. They whole team has been nothing more but helpful in answering my questions and returning my phone calls in a timely manner. Your happiness is definitely a priority here!

trish1942

Aug 8, 2016

We leased our 2017 equinox from Corey Mahoney at Feldman Chevrolet, he was very professional and went above and beyond to help us learn all the features on our new SUV. We enjoyed working with him and will continue to do future business with him.

Dee22

Aug 6, 2016

I had a Great Experience at Feldman Chevrolet. THEY WERE VERY ATTENTIVE AND THEY WERE ENJOYABLE TO SPEND TIME WITH.I WILL COME BACK AGAIN.

Ancarlone

Aug 5, 2016

I recently traded my 2012 Chevy Cruze in and got a new 2016 lease. My experience at Feldman was great from the minute I walked in. Corey Mahoney helped find the best option that fit my budget. He was very informative and didn't have pushy sales motive. I would highly recommend visiting Corey!

Angela9110

Aug 5, 2016

Sam Eddy was wonderful! I was nervous about leasing a car for the first but Sam really helped make me feel comfortable about my choice! I am so happy with my car and appreciate all that Sam did for me! I would highly recommend him!

KellQE

Aug 5, 2016

Jamie was wonderful. She made me feel very comfortable and was patient answering all of my questions. Jamie was respectful and easy to get a long with all at once. I love my new Trax!

Todd

Aug 5, 2016

Corey went above and beyond. I have purchased 2 used vehicles from him and he always exceeded my expectations. He is a no pressure salesman and I greatly appreciate that.

David

Jun 5, 2016

I do not purchase vehicles regularly however Feldman were not the only lot I looked at. Customer Service was good and although he didn't always have every answer the salesman did his best to answer any questions I had or find out if he was not sure. Good price on vehicle and was even delivered 1.5 hrs away. The used car building was obviously not that great compared to the new car offices and could stand to receive improvements but what I personally appreciated was the ability of the salesman to communicate. I had other dealerships seem stand-offish. I am guessing based on my appearance which in my opinion doesn't correlate with my income, intelligence or maturity level. Overall satisfied.

Cars carson

May 31, 2016

Jamie was AWESOME!! I was exhausted from vehicle research and trying to find a good truck for the right price. After working with Jamie she was able to get me just what I needed. I leased a new vehicle instead of buying used and have been very happy with my decision. She was very patient and helpful and I sincerely recommend her and Feldman for your vehicle needs. Thanks Jamie!

Buick Brat

Apr 17, 2016

This was actually last August: my 2007 Malibu got totaled when a lawn service (read: big, and pulling a trailer) truck swerved into me and I was suddenly faced with having to go car shopping (just when I thought I was done with car payments for a while). On my second visit to Kouts/Feldman, a 2011 Malibu was just coming in; and Chuck Perry helped me snag it, then went the extra mile finding and programming a key fob and helping me get started with the electronics. When I've been back in the dealership for service, we always have a chat. And I LOVE my new to me Malibu with the sunroof! It was a blow to my wallet (and my back) to have been hit hard enough to total the old car, but everything turned out okay. Thanks Chuck and crew!

debi5178984669

Mar 2, 2016

My experience with Feldman Chevrolet was GREAT, Chuck Perry is the sales person you need to go to!!, he was kind, courteous and professional. He went above and beyond his job to see to it I was satisfied and understood everything that was explained to me about my 2016 Malibu, my experience was a great experience and I would suggest to anyone purchasing or leasing a car to go to Feldman Chevrolet. Feldman Chevrolet is built on integrity and honesty and they stand by what they say. I'm so glad I chose Feldman Chevrolet, I love my 2016 Malibu.I also spoke to Randy the Sales Manager, he was just as thorough and he was patient, kind and also very courteous, I would give my experience with Feldman Chevrolet an A++

blessedgrama48

Feb 26, 2016

At my young age of 67, after calling Feldman Chevrolet(formerly Bud Kouts)The best guidance , service & overall kindness was doing business with Chuck Perry. I was blessed with sheer grace and favor as I leased a 2016 Chevy Cruze my 1st new car in my life. I assure anyone you can trust your searches and purchases in his capable hands. In HE who is the Way, the Truth & the Life... I remainMari-Abigail DyQues

JD

Feb 26, 2016

Chuck was the first dealer I experienced who had my interests foremost. He took the time and due diligence to find the car I wanted and not just one he wanted to sell me. He listened to what I wanted and didn't try and "upsell" me which drives me crazy. He made sure the car I selected was the perfect fit for my needs. Chuck will be my first stop the next time I go in search of buying a vehicle.

John

Feb 26, 2016

Very curtious and works hard to give the best deal possible. You w I'll not be disappointed by stopping at Feldmans and talking to Chuck Perry.

Retired 'n lovin' it!

Feb 26, 2016

We have now purchased two vehicles at this dealership with Chuck Perry as our salesman and are extremely pleased. Chuck is honest, friendly and no high pressure to make a sale. He has been most helpful in getting us just the right vehicle for our needs. We will always go back to Chuck and Feldman for our future vehicle needs.

Frankie

Jan 19, 2016

We were looking for a car for our son in college and we found a vehicle online. Then drove out to see the car and met with Jamie. She was more than helpful in answering questions and such a pleasure to work with. I would recommend everyone to do business with this company. We are happy to have met such great people and know our son will be in a vehicle that will be safe and reliable.

Lynne54

Jan 19, 2016

Kris, my sales person was great to work with. He didn't pressure me into buying a new car. And didn't over backwards assisting me with the used car that I did buy. Everyone was extremely attentive to my needs and making sure I was comfortable.I will definitely recommend anyone to purchase a car from them.

Alynn

Jan 18, 2016

Got an amazing deal and Jamie was awesome to deal with, not to mention super funny. Made our time there so much better. Thanks Jamie, you rock!

505

Jan 13, 2016

staff was awsome. did more than enough to make sure I was a satisfied customer. Jamie went out of her way for me every step of the way

Sparty

Jan 13, 2016

Once again the staff at Bud Kouts and now Feldman hit it out of the park. I got the truck (2016 Colorado) I wanted and at a great price. Jamie Lepard and Shaun Glasscock were wonderful professionals every step of the way. I also have to give my friend Dick Iding a big thank you for helping make this a great deal. Thanks to all of you.

MynewZ71

Jan 12, 2016

I had been to a few other dealers in town and was just not happy with the service.I was told 3 times the truck I want could not be fit into my price. They all wanted me to just settle for 2015 model that really didn't want.I had stopped in to this dealership expecting the same lip service an run around.Chuck Perry came out to great me an I told him exactly what I thought about my experience up to this point and what I wanted.He did not hesitate to show me the truck 2016 Z71 I wanted an without pressure of lets go see what we have to work with first.At deal time I did not feel pressure or frustration as I have many times at many other dealerships. I really laid out what I wanted and what I could pay.With very little back & forth between Chuck and the sales manager we got the deal done painlessly. I will an have recommended others including my father to stop in an see if they get a good deal with no head ache like I did.Thank you to Chuck an everyone who made it happen.Please continue to give the service every customer deserves rather buying or kicking tires.

Roland Jackson

Jan 8, 2016

This was the best Experience I have had purchasing a new vehicle. I would use this dealership again.The staff was very helpful and friendly.

sebringm

Jan 8, 2016

Overall expierence was above and beyond. Kris Dowdy was so helpful from start to finish. Super personable and really helped me out anyway he could. I'm so happy with my car and my expierence. He even helped me set up my sync. Thanks again kris.

Tulip9572

Jan 7, 2016

The dealership met all of my needs and was extremely friendly. Jamie went out of her way to find the exact vehicle I was looking for and in my price range.I'm so happy about my new Chevy Malibu!

rob, chicago IL

Jan 4, 2016

I absolutely hate buying cars, mainly because of pushy car salesmen. I had a great experience finding our dream car at a very reasonable price. Jaime didn't waste our time trying to price haggle us. She was very polite and respectful. There were a couple follow up items we addressed after the purchase and Jamie dealt with all of them very timely, and kept us up to date with the status of the follow up items. Overall, I was very happy and would recommend working with Jaime.

Julie Shay

Jan 3, 2016

We love this dealership. They are efficient, prompt, courteous and customer friendly....They are the best.

Mary K

Jan 3, 2016

service rep was very friendly and made sure our discounts were applied

Joan Trafton

Dec 31, 2015

I appreciated the warm response from all the staff I encountered. I also liked the comfortable waiting area.

Chelze2

Dec 31, 2015

Jamie is so great. She has professionalism with a little bit of witty humor to get through the process of buying a car. Don't mess around with those other salesman Jamie is the real deal.

Abdalmajid Katranji

Dec 27, 2015

Shaun Glascock did an outstanding job. Superior customer service.Very happy with experience.

John Piasecki

Dec 25, 2015

Greeted promptly when the vehicle was dropped off. Work completed as promised with no delays or issues.

Jessica Weitzel

Dec 24, 2015

The staff were all very friendly. They provided me with water and snacks. They had my vehicle done quickly. All staff members had smiles on their faces.

Jayhoward917

Dec 23, 2015

I had the pleasure of working with Jamie who was able to get me an amazing car within my price range. She and other representatives were very professional and I was very impressed with how much of their effort and loyalty is true to their customers. Would definitely to any one of my friends! Thanks again for such a wonderful experience-Josh

Phil Shaftner

Dec 23, 2015

Jamie was friendly and knowledagble, she was a bit slow on follow-up but other than that I was satisfied dealing with ther. Pricing was accurate and Jamie discolsed all relative information prior to making the final deal. I would buy another car from her.

hutting

Dec 22, 2015

We were looking for a very specific vehicle and found what we wanted online. We called the dealership and initially spoke with Kyle who was extremely helpful. He then referred us to Jamie Lepard to assist us with the sale of the vehicle. After speaking with Jamie and negotiating a deal over the phone, we made the one hour trip to test drive and purchase the vehicle. Kyle and Jamie provided exceptional customer service from the initial phone call through the closing of the deal. Both were highly attentive to our needs and provided outstanding customer service. Fantastic GM dealership!

Julie Shay

Dec 21, 2015

Awesome dealership to purchase a vehicle from. Our salesman, Shaun Glasscock was great to work with. Shaun is reliable, dependable and efficient. He is a diamond in the ruff. I will definitely buy another vehicle from this dralership. Great Service center too...

Justanothercustomer

Dec 20, 2015

Found a 9-year-old, low-mileage Accord at Kouts. Had the car checked out at a factory dealership and discovered expensive routine maintenance that was recommended for the existing mileage. Kouts dropped the price to offset the bill for most of the work. They also adjusted the price to offset a repair project that wasn't obvious but was discovered before the sale. Salesman Chuck Perry was very responsive, though one or two other people we dealt with before Chuck weren't that adept. We still get e-mails from him. It's close to a year since the purchase and the Honda runs great, though it gets abysmal gas mileage, something the used-car dealer would have no way of knowing on the lot. We drove 30-35 miles one way to Kouts maybe 3 times, and the transaction was well worth the drive.

Pat Gallagher

Dec 20, 2015

I bought my second vehicle through Chuck Perry. Chuck goes the extra mile to made my purchases easy and great deals! I recommend that you call him.

Leah Friedlis-queen

Dec 19, 2015

This place is OUTSTANDING!!!!!. Fixed my engine in this busy 2015 holiday season. Made sure my car is running smooth and safe. In and out in a Jiffy. MIKE and MIKE are Great! Made sure I am driving a safe and wonderful vehicle. Thank you again Feldman Chevrolet team!! Great service! Super Friendly staff! Sam Eddy was my sales guy HONEST and goes beyond what I needed and makes sure I have 100% SATISFACTION. I highly recommend him!! And Shaun Glasscock also is very good. Highly recommend him too!! Thank you Feldman Chevrolet team!!

agillam09

Dec 19, 2015

I went in there with the expectation to be denied just like every other time. Chuck Perry is a great and wonderful guy. He made my dreams come true and was able to help me purchase my dream truck. I would recommend Chuck to absolutely everyone. Thank you again Chuck Perry!!!

Lee

Dec 19, 2015

Chuck is very personable; He listened carefully to what kind of vehicle we wanted , & helped us in selecting exactly what we wanted. He even helped us to lower the price through our membership w/ a credit union.

Retired 'n lovin' it!

Dec 19, 2015

We have been more than pleased with our last two vehicles, both of which are from Bud Kouts and sold to us by Chuck Perry. He was excellent to work with from start to finish, both in 2011 when we bought a used HHR, and this year when we bought a brand new 2015 Traverse, which we needed for towing. We would highly recommend that you go see Chuck if you are looking for a vehicle. He treats his customers so well, it's like he is an old friend instead of a stranger you just met.

Vic Torok

Dec 19, 2015

I was very pleased with the efforts of Chuck Perry in helping me with the purchase of my very first new car. After visiting two other Chevy dealers in the Lansing area, Chuck remained persistent and was able to offer me the best price of the three dealers. I would recommend Chuck to anyone in the market for a vehicle. Very professional and easy to work with.

Donald Horst

Dec 18, 2015

The service was prompt and efficient. The wheel hub problems were corrected and the car works great. Thank you for the two-way courtesy ride as well.

Melvin Hull

Dec 18, 2015

Fast and efficient.............................................................

Queen Allen

Dec 18, 2015

I always get great customer service from the dealership staff. They go above and beyond to be sure that I am satisfied with their services. I highly recommend this Chevrolet dealer for their outstanding customer service each and every time.

"D" Reed

Dec 18, 2015

Bought a vehicle from Jamie. It was a pleasure working with her and her employees. I brought the vehicle back for an oil change and service was enjoyable to work with. Bonus was the pizza they had. Go visit Jamie and her co-workers with your vehicle needs! Tell her D sent you :)

Pj

Dec 18, 2015

I was referred by a friend to see Jamie for a vehicle. I had to wait a week before I could get my down payment, however the patience and guidence Jamie gave me was helpful and also made me feel welcome and okay to have to wait. The dealership made me feel at ease. The process was also quick and smooth.

Becky Sullivan

Dec 17, 2015

Mike in the service department did a fantastic job because I work early in the morning and he arranged for someone to come out from the dealership and pick up my car so I would not have to miss work. Mike explained where the leak was coming from. Thank you Mike.

jrudd48917

Dec 17, 2015

Stopped in to look for a new used car. Jamie was beyond helpful and helped me find exactly what I needed, while staying within my budget. Cannot recommend Bud Kouts or Jamie enough. A++

SonicLover!85

Dec 17, 2015

This is a little late, but we wanted to make sure people know about our experience. We worked with Jamie, looking for a new vehicle, and I tell you, we have been to plenty of dealerships, and we are big on customer service. Can you believe that some dealerships we went to, they didn't even acknowledge us! But Jamie, greeted us promptly, and made us feel welcome, she really is good at what she does showed us a sonic, and that was exactly what we wanted. Seamless process. Would highly recommend Jamie!

Catherine Sanford

Dec 15, 2015

Friendliness, timeliness and fair pricing. Can't ask for more.

H. Lansing

Dec 11, 2015

Excellant service. I live 2 hours away and Jamie helped me get a car. I totalled my car and so I had no way of getting to the dealership. She brought the vehicle to me along with the paperwork. She even stopped by while ahe was in the area last week to see how I was enjoying the car. Great vehicle, awesome price with excallant sales staff.

Mitch and Lynda

Dec 9, 2015

Jamie helped us get into an awesome car. We were looking for a manual. She was friendly, knowledgeable, likes cars and had a great attitude. Really enjoyed working with her. Hit a little snag with the paperwork (not her fault) but it got worked out quickly with no ill effects. I would go there again,

Ray Chase

Dec 8, 2015

The dealership service was very comfortable,with questions answered. Bill G. was exceptional to work with!

galvarez

Dec 8, 2015

Excellent dealership, nice customer service and a good variety of used vehicles. Care a lot about the customer and want to make the experience the best as possible.

Jonathan Murphy

Dec 4, 2015

Service was good thanks once again. They took good care of my vehicle.

Karen Phillipich

Dec 4, 2015

The staff at Bud Kouts Feldman couldn't have been nicer. Gary Robinson, service advisor was very professional. I utilized the courtesy ride to my job, the driver, Nick was also most pleasant. The whole process couldn't have been more smoothe. We are given many options for Chevy dealerships in the Lansing area, and we are all fortunate to have Bud Kouts available to us. Our salesman is Pat Iding who also is very good at periodically checking in to see how our new Equinox is performing. We are very pleased with the dealership as a whole. Thank you.

Henry Robinson

Dec 3, 2015

Everyone was very helpful & friendly & we're very knowledgable of their work

Susan Kachel

Dec 3, 2015

You are always on top of things, except we keep getting messages regarding our 2013 Equinox which we know longer have. We replaced it with another Equinox which we traded in for a leased 2015 Equinox in November of 2014. The staff is always welcoming and ready to help in any way possible.

Kelly Halverson

Dec 2, 2015

Absolutely loved my experience. Such an inviting place. Answered all my questions and ended up with a wonderful new vehicle.

Brian Bristol

Dec 1, 2015

SHAWN & GREG WERE VERY HELPFUL AND GREAT TO WORK WITH. THEY TOOK THE TIME TO EXPLAIN EVERTHING AND MADE SURE WE UNDERSTOOD THE WHOLE PROCESS. WE LOVE THE VEHICLE AND ALSO APPRECIATE SHAWN TAKING THE TIME TO SHOW US HOW THE CAR SYSTEM WORKS(BLUETOOTH,WIFI EXT....) THANKS A MILLION!!!

Mykala Tucker

Dec 1, 2015

Thank you so much for the kind and helpful support to help me get into my new car! Fun atmosphere, and most importantly positive workers helped make my experience a great one. Thanks again

Sue Schnipke

Dec 1, 2015

I woke up to a nail in my tire and it was the day after thanksgiving. I was on the road and stopped and called service department and explained my situation and they had me drive right over. I was greeted with smiles and very efficient people who not only took care of my problem but did it in under an hour. Now that's service that I enjoy. I always get this treatment when my car wants to go visit. Job well done by very friendly, professional people. Thank you

Patrick Dalton

Nov 26, 2015

Pat Iding of Feldman of Lansing is a model of what a salesman should be. Attention to detail,no request by the customer to trivial...just a great overall experiance. It's Pat's 40 years plus that makes him a treasure to the Feldman family. Thank you!

Brad M.

Nov 25, 2015

Jamie helped me purchase a used car, I never felt pressured once, she was very knowledgeable and helped me finance quickly. Would recommend to Friends!

Ronald Melaragni

Nov 24, 2015

Took only a half hour to service oil change and tire rotation. I was very pleasantly surprised. Thank you

Josh O

Nov 24, 2015

In late August, 2015 my wife and I found ourselves in need of a new vehicle. After visiting other local dealerships (Shaheen and Young's), we wound up at Bud Kouts. Our Salesman, Shaun Glasscock, took a number of hours out of his day to give us a more in-depth run down of our believed vehicle of choice (2015 Chevy Equinox). Unfortunately, few remained late in the model year with AWD. Shaun was able to convince us to get the 2016, which mechanically was identical but had a few exterior resigns, and compensated for the loss in rebates with a greater value on my trade in. Coming from a GM family, all of my expectations were met. Shaun went out of his way to respond to texts over the weekend following our visit to the dealership and we purchased a 2016 Equinox the following Monday. At its first oil change today, service was completed in less than an hour and Shaun was available to quickly fix a hiccup with the wheel locks. Ultimately, the experience we had at Bud Kouts with Shaun made us a lifetime customer. The lengths Shuan went to ensure I got a good deal on a new vehicle, even with already having a GM Family Discount, was outstanding. Bud Kouts and Shaun Glasscock will continue to get our business going forward. I'd highly recommend visiting them if you're in the market for a new vehicle.

M. R.

Nov 24, 2015

This was my first time buying a car from a dealership and Shaun made it a wonderful experience! He found me a newer used car with almost no miles and found me great financing for my less than perfect credit. He was honest, professional, and upfront about everything and he explained it so I could understand it. He listened to what I was looking for and found me a car that met all my needs and is so fun to drive! I definitely recommend Shaun at Bud Kouts!

ForeverGrateful

Nov 23, 2015

As a GM family member, I have always valued the products that GM has rolled out. This was my first time purchasing my vehicle at Bud Kouts Chevrolet and, I must say, the staff was exceptional! They catered to my every need and did so quite diligently. All future vehicles for our family will all be purchased here. A huge thank you to the entire staff for making this car buying experience the most pleasant one I have ever had!!!

H. W.

Nov 23, 2015

AWESOME EXPERIENCE! Very honest and professional! Bill and Randy made my car buying experience the best! I will continue to buy all my vehicles from here. I highly recommend you come here!

J.C.

Nov 23, 2015

I am really impressed with the level of customer service I received at the dealership. The staff are friendly, extremely competent, and helpful. I did not feel the type of pressure I usually want to avoid when I walk into a showroom. I definitely recommend Feldman's Bud Kouts Chevy dealership to anyone in the market for a new or pre-owned car!

sailor4ever

Nov 23, 2015

This dealership was recommended to me by a friend that bought his truck there. I went in to buy a new vehicle and had a great experience. The salesman and finance manager were extremely helpful and professional. I was treated with respect and not pressured in anyway. They went above and beyond to find me the exact vehicle I wanted. I would recommend this dealership to anyone looking for a new or used car or truck.

John Pohl

Nov 20, 2015

Service managers were very polite and helpful. Vehicle was completed when promised. Worksmanship was excellent. Great job!

Coleen Karakitsos

Nov 17, 2015

The service was prompt and I was reminded to rotate my tires.

James Moravec

Nov 17, 2015

We had an amazing experience. We left with the exact car that we had wanted. The staff went above and beyond to help us, and took the time to go over all of the new features in our car, so we left knowing exactly how to operate all of its many functions.

Ed Tardino

Nov 10, 2015

Bought a used vehicle from this dealership over the weekend and was the best experience I've had buying a car. Salesman Ryan Swenson went went over and above to make sure they had the car that I was satisfied with. He is very professional and knows the product well. He goes the extra mile. The F&I Dept made the paperwork easy and I was able to drive home knowing that I was taken care of with no hassles. Good job guys....

Joanne Rennaker

Nov 10, 2015

Sam Eddy was my sales person. He was personable and willing to work with me to get me into a new car. So far I really love my new 2016 Equinox.

Jessie Stafford

Nov 2, 2015

We took our Chevy HHR in for 150000 mile check up. We mentioned that we were trying to sell the car and wanted to be able to tell a buyer that all service and maintenance was up to date. The service technician suggested that, while he could identify numerous services if we were going to keep the car and use it all winter, since we were going to sell the car they would do a multi-point inspection and mention any service that might be needed and could decide whether to do it now or use it as a bargaining device for potential buyers. In the end we were not charged for the multi-point inspection and a couple of items were mentioned that would cost several hundred dollars to service that we will wait on until we have a potential buyer. I appreciated the attention and suggestions that were taken into consideration of our specific situation.

Lorna Fischer

Oct 26, 2015

Very fast and very pleasant employees. Will use again.

Christopher Brown

Oct 23, 2015

It went much quicker than I thought it would. Thanks

Gideon Dassandro

Oct 16, 2015

It was very, very, very, very, incredibly, incredibly great!

Lawrence Sutter

Oct 16, 2015

I wanted to buy a new car just to have the same kind of service...the service team is/was spectacular!

Randy Campbell

Oct 16, 2015

I pulled in the service department and was taken care promptly. They showed me where the waiting room was and the coffee. It may have been me but it seemed like a vary short time and the car was ready to go. Everyone was very pleasant.

Rosemary Adams

Oct 14, 2015

My sales person Sam Eddy was very helpful to my daughter about a month ago. For that reason when I was ready to purchase a new car I came back to Sam.

Deborah Mounger

Oct 11, 2015

Excellent service, had exactly what we were looking for.

Angela Hutcheson

Oct 10, 2015

Sam went above and beyond to help me get into the car I wanted. We worked together for a couple of weeks to make sure that what I got was exactly what I wanted for the price I could afford. Sam is extremely knowledgeable, helpful and very professional. I will definitely be back when my lease is up to purchase another vehicle from Sam.

James Woelfel

Oct 10, 2015

Service was prompt and got the oil change finished quickly on time as estimated.

Alan Ozanich

Oct 8, 2015

I have never been treated so good in my life, in purchasing a new vehicle like I was at Feldmans Chevy. From Anthony the sales manager, to Bill Grantham my sales person to Pat the finance person. They were all the most helpful and considerate people that I have ever dealt with. They have a customer for life from me. Thank You one and all for everything you did to help us purchase our new vehicle. It was not a act from them, they really do care about their customers.\Al Ozanich

Michael Flynn

Oct 8, 2015

Pat Iding did a great job helping us purchase our new Malibu, he certainly went the extra mile. We are customers for life, hopefully it won't be our last purchase. The Malibu LTZ if a very nice vehicle and my wife loves driving it. Thanks

Marlene Sargeant

Oct 7, 2015

My son took the impala to Graff Chevrolet. They gave an estimate which was very open ended; advising it would be around $3000.00 to fix the oil problem and advised the car was OK to drive just to check on the oil about once a week and charged him $45.00. We brought the impala in to be checked out by Feldman Chevrolet to be re checked. I was expecting to hear the worst. Steve from service called to get clearance to fix the transmission lines before they could go any further and that the car wasn't safe to drive unless we fixed the lines and it would run around $235. We gave the OK. Steve called back, said they couldn't find an oil leak. They had even put a dye in with the oil to see if they couldn't find an oil leak (like the Graff advised). Steve advised us it was only going to be about $235 for the transmission lines and to drive it for about 400 to 500 miles, then to bring it back in and they would check to see if there was any oil leak again. We have bought the last 5 vehicles from Bud Kouts now Feldman's, service has always been very truthful and reliable. Thanks again for checking things out for us I sure can sleep better.

Rosalind Wright

Oct 5, 2015

I'very been coming herected for 25 plus years. I think that says it all.

Jon Hinspeter

Oct 4, 2015

Very nice dealership with lots of very helpful sales people. From the time you enter to the time you leave the parking lot they are willing to share knowledge and answer any question you may have.

Rosemary Sullivan

Sep 26, 2015

Excellent service from Pat Iding. Would highly recommend him to others!

Joanne Maher

Sep 22, 2015

Was greeted immediately in service area and taken care of. Given an approx wait-time which was accurate. Pleased with all interactions this visit. The service was done well.

Tillie Vogt

Sep 17, 2015

Went to the dealership for regular maintenance, oil change, tire rotation, etc., and per usual, they did an excellent job.

Kimberly Chubb

Sep 12, 2015

Bill Grantham was great to work with. Answered all of my questions and got everything taken care of in a timely manner

hpick08

Sep 12, 2015

Allow me to preface my review by saying I wish I had a better report, because I don't like giving bad reviews. My experience here this morning was beyond AWFUL. I decided to make the trek from my apartment in Wayland all the way over to Lansing because Feldman Chevrolet of Lansing/Bud Kout's had deals listed on their website that couldn't be beat. I figured the drive would be worth it! I scheduled an appointment online for a 10:00 am test drive and printed out the coupon I got for scheduling the appointment (that verified that my appointment was at 10:00 a.m.). I arrived at the dealership this morning right on time to find Logan standing outside. It was like he was standing there waiting for me - awesome!! He escorts me inside, which is a very nice space. We stop at the reception area, where there is a TV with that day's appointments listed. My name is nowhere to be found at 10:00, but rather down in the afternoon at 2:05?! Whatever, technology happens, as long as I can be helped at that time. I explain to Logan that I would like to look at 3 vehicles: 2010 Rav4, 2011 Equinox, and 2011 Tucson, all of which have been on their website for the past few days, and still had been listed this morning. Logan informs me that they do not have 2/3 of the cars I traveled from the Grand Rapids area to look at. All they have available is the Tucson, which I gladly test drove. Logan took my license to make copies of it before the test drive - no big deal, pretty typical precautions, ya know? But then as I'm preparing to head out for a test drive, HE GETS IN THE CAR WITH US AS A RIDE-ALONG?! I have not had many car shopping experiences in my young life, thankfully, but I am pretty sure this isn't typical as I've never had the dealer ride with me during the test drive. (I asked my father-in-law, and he said he's never had the dealer ride along with him either.) I felt pressured and like I couldn't openly communicate with my fiance on whether or not I liked the car. I accidentally put it into manual mode without knowing it, and Logan fails to tell me this until halfway through the test drive. Until that point I thought the car was awful. Once we corrected the situation, I did like the car a little more, but wasn't impressed with it overall. Wanting to continue my search, Logan proceeds to locate a recently traded in 2010 Equinox LTZ (in layman's terms, a REALLY FREAKIN' FANCY EQUINOX). It hadn't been cleaned, or even inspected, but Logan encourages us to take it for a spin ("us" meaning me, my fiance, OH, AND LOGAN!). Of course I fell in loooove with this car. Sunroof, heated seats, backup camera, etc?! Yes, please! Here's the thing though, y'all. Logan knew my budget before I step foot in the vehicle. He could tell me nothing about the Equinox's price right away. Once we got back from the test drive, we find out that this SUV is ~$3,000 over my budget. Logan doesn't care about my overall budget, though. He is only concerned about what I want my monthly payment to be. I tell him that I am not concerned with monthly payment, only the overall price. Typical used car salesman tactic right there. I also made him aware right away that I had financing all set up through a credit union here in the Grand Rapids area at 3.5% for 60 months, which is pretty dang good. Logan tells me that he thinks they can beat that. UM, NO, YA PROBABLY CAN'T. I'm now very frustrated, and I tell him that I frankly just want to leave because they didn't have 2/3 of the cars I wanted to look at. He asked me when I saw them on the website, and I told him "this morning." He then explains that the cars probably sold yesterday and that the website takes 24 hours to update. I don't believe that for a second, but an excuse is an excuse. Logan goes on and on and on about financing and rate (side note: my fiance is essentially a math major, so don't treat us like we're stupid and don't know basic math, mmmk?). I finally tell him my ideal monthly payment. He essentially laughs at us and insinuates that I'm not going to get what I want for that payment. This is when I say that we're leaving. What does Logan do? He gets up from his seat AND LEAVES! He abandoned us in his own office. He threw a hissy fit like a toddler and stomped off. I said "thanks for you time," and promptly left. I will NEVER recommend Feldman Chevrolet of Lansing/Bud Kout's to ANYONE. Your bait-and-switch tactics are horrendous. Visiting you this morning was a waste of time, gas, and energy. I am happy to report I purchased a beautiful 2011 Equinox from a reputable dealer here on the west side of the state (at pretty close to my budget, and I even spent a little more because I liked my salesman!!!). When you treat your customers with respect, it will get you a long way. By the way, Logan - don't bathe in Axe so much. I couldn't smell the "new car smell" because you were in it!!

Lauren Clay

Sep 11, 2015

As usual, the dealership took complete care of me!

Amy & Kimber Bowers

Sep 10, 2015

I contacted the dealership Via i email explaining my situation regarding time and having a toddler...and Shaun met and exceeded our expectations in every way. He made our time in the dealership minimal, and for us that was a great thing. I'll be looking forward to our next purchase and dealing with Shaun again! Thank you! Love our 16' Traverse!

Robert Reynolds

Sep 9, 2015

Shaun was very good and worked hard to put us in a vehicle of our choice and not one that the dealer wanted to sell. their was no pressure and he found every discount we could possibly be eligible for.

Jacqulyn Klein

Sep 8, 2015

My salesman was polite and very helpful. He walked me through all the details I needed to know and located a vehicle that I was interested in and which would meet my needs. He helped greatly with the details for the completion of my sale. The sales closing staff helpfulness was also very much appreciated in the purchase of my Trax.

Karen Johnson

Sep 8, 2015

I have been a customer for years. Bud Kouts East Lansing has always been willing/able to do whatever service my vehicle was in need of. They have always been very respectful of my time. They are very understanding about situations that can come up with getting your vehicle to and from an appointment, and even the hassles of not having your vehicle throughout the day.Jim the courtesy van driver is a gem. When he came to pick me up for my return ride to pick my vehicle up from the dealership, he called to let me know exactly what time he would be there, it was raining really hard and not to forget my umbrella.Jim is a great representative for the business.

George Charlie

Sep 3, 2015

I have probably bought more than 35 GM products, but until I started going to Bud Kouts my wife and I didn't know car buying could be such a happy and joyful experience, Thank You Bud Kouts for making car buying fun again.

Tammy Horstman

Sep 3, 2015

It is great that you come to GM to get the car to do a oil change and bring it back. No waiting for me to do. And also honored a coupon. Great service. I apppreciate it a alot. It saved me alot of time. It is great you do this for GM employees! Kudos to your company!!! Very high ranked!!

Phillip Douglas

Sep 1, 2015

John Walker was especially helpful, so I would usually ask for him next time

Cynthia Zavadil

Aug 27, 2015

Only an oil change ... but friendly, timely and courteous service. John Walker is an excellent advisor and employee.

Deena Smith

Aug 27, 2015

Shawn worked hard to not only get my financed and get my payment as close as possible to where I wanted it, but also to get it done as quickly as possible so I could have the exact car I wanted.

Robert Bodnar

Aug 27, 2015

The sales person worked with me, and got my new car within 2 hours or so.

Pamela Schwartz

Aug 26, 2015

I walked in on a Thursday after work and walked out with a new car for my daughter. I did not expect to leave on the same night with a new car. I worked with Shaun Glasscock and he was awesome. I gave him my price range and he made it work. Everyone at the dealership was very helpful; right down to the finance manager. Shaun was professional and very knowledgeable about all the cars on the lot. It was really a very positive experience and I would recommend this dealership to anyone. I learned a lot about leasing and I know now that I have this option when I am ready to trade in my own vehicle. Another eye opener was the fact that Chevrolet's are about the best priced cars on the market. You are really getting a high quality vehicle for a reasonable amount. I am very grateful for Shaun's assistance and his desire to work with me- not work 'around' me.

Richard Bratschi

Aug 26, 2015

Pat and all of the staff made the buying expierence very satisfying. All of our expectations were met and more.

Marianne Brooks

Aug 25, 2015

Everything was done in a Timely matter, the young man that assisted me Jeff who did my oil change was very polite and respectful of my needs, he is definitely an asset to this dealership.Kudos to Jeff!

Joann Klahn

Aug 23, 2015

Everyone was very helpful and Pat Iding did a wonderful job and I would definitely recommend using him to get a vehicle.

Kathryn Simon

Aug 21, 2015

Very professional, wanted to be sure I was happy. Kept me informed on the progress throughout the day.

Lisa Skoczylas

Aug 17, 2015

Very clean and has a nice waiting area. I stopped in for an oil change and tire rotation. I was in and out within an hour.

Elaine Schafer

Aug 13, 2015

I was driving a piece of junk when I went in and thought I would have to wait until October to get a new car. The salesman, Pat Iding asked me how serious I was about leasing a new vehicle. I answered back, "Pat, if I could drive a brand new car out of this lot today, I would but I cannot afford to until October". Pat went away for awhile and when he came back he offered me a deal where I could pick up the new car the next day and not have a payment until November. I reached across his desk and shook his hand and said "deal". I LOVE my new Malibu, I feel so much safer in it than my old car and I can't say enough about Pat Iding, he was great!

Stephen Lintemuth

Aug 11, 2015

Always top notch. Great Service department. Always Helpful no matter what you need.

Joann Bell

Aug 9, 2015

everything that was being done, was explained very well. Very helpful , will certainly always have my car serviced there

Diane Hummel

Aug 8, 2015

I had an excellent experience at Bud Kouts (now Feldman) Chevrolet in East Lansing, MI. The people there were very knowledgeable about the product, very courteous, and good to work with.

Timothy Rife

Aug 8, 2015

They did a great job in a timely manner. Everyone was friendly and professional.

Della

Aug 7, 2015

Just had oil changed and bulb changed. Was unhappy with the fact that the engineers who Designed the car made it so no ordinary person can change their burned out light bulb! Believe it or not I was told that the bumper has to be tilted to change the light bulb in a suburban! It cost approximately $130.00 to change one light bulb. Michael Verplanck was my service representative. It was the BEST service I have received at Bud Kouts. He did what was necessary plus he worked around my time schedule. Told me the car would Be ready and it was. And he arranged for a service car to take me home and pick me up. Previously I have felt that females who bring their car into this dealership are not treated equal. There was also issues where I had to check with owner of dealership to get the service I felt I was entitled to.

Timothy Konieczny

Aug 6, 2015

The service rep was courteous and knowledgeable. The car was ready timely and the work was performed to my satisfaction. As always I was very pleased.

Jane Shauver

Aug 5, 2015

My experience with the service department was very good. I was directed to the service drive- it was my first time getting service at this dealership. Met by a service associate who explained the process. Directed to a comfortable waiting area. My car was ready in 35 minutes. Every staff member I came in contact with was friendly and helpful. Great experience!

E Bruce Fech

Aug 3, 2015

I have been utilizing the services of Bud Kouts (now Feldman's)Chevrolet for about 40 years. As long as I am receiving good service I will continue to do so. Pat Iding and John Walkerare the people who keep me coming.

Barbara Moore

Jul 31, 2015

I was very impressed with the service I received, everyone was very helpful and friendly . I new what was going to be done and the amount of time it was going to take. I will certainly recommend Feldman Chevrolet of Lansing to everyone I know.

Barbara Thornbury

Jul 31, 2015

Service was done while I enjoyed coffee in the very pleasant waiting lounge. They found there was a recall, and took care of that at the same time as my scheduled maintenance, saving me an extra trip.

Karen Phillipich

Jul 30, 2015

We had many dealership options in choosing our new 2015 Chevy Equinox. Bud Kouts Chevrolet has always treated us fair and with utmost importance. Kudos to salesman, Pat Iding. Pat has been in the business a very long time and it shows. His integrity, honesty and patience is to be commended. Thank you.

Steven Mccormack

Jul 30, 2015

Excellent service and selection. Very knowledgeable staff.

Edward Radtke

Jul 23, 2015

I had a great experience, and I had great service by Olivia Radtke.everything went very quick and smooth.

Kerry Chubb

Jul 18, 2015

Our experience was great from the beginning to the end. Bill Grantham and the staff were knowledgeable,respectful and very nice. I would definitely recommed Feldman Chevrolet!

Mara Rozentals

Jul 17, 2015

I really like my new car. Greg found me exactly what I wanted and some things that I didn't know that I wanted. I am very happy. My father purchased his first Chevy from Bud Koutsin 1957.....I wish I had that car today,.. and all of his cars thereafter came from Bud Kouts. My last two cars were purchased from you and I too will continue to be a loyal customer.

Amber Rodriguez

Jul 16, 2015

Very accommodating and let me borrow a vehicle to try it out for the weekend and this helped me to decide what vehicle to buy!

Lorna Fischer

Jul 16, 2015

They were very pleasant and give directions all the way, but said the tight steering could not be changed.

Jessie Stafford

Jul 14, 2015

Service was prompt and courteous. Verification of previous concerns were detailed. Checkouts have been confusing with printout errors and interpretation. Service is much better than earlier visits. Competitive Cost is a concern,however, I will resume my car service with "Car Dealer" Feldman.

Eldred Stump

Jul 13, 2015

I was just treated as good as anyone would love to be treated.

Cynthia Pahlkotter

Jul 12, 2015

I am not one to get excited about any new vehicle, however when I heard about all the great things that come with buying a vehicle at Feldman Bud Kouts, I got really excited! There are so many benefits! You will have to go check them out to find out. After hearing all these fantastic extras, my salesperson, Mr Pat Iding, went out to my new vehicle to show me all the really exciting features the car has too! There were so many, that I cannot remember them all, but no problem, Pat said to come back anytime and he would be happy to help. I was treated with respect and courtesy and totally trust Pat Iding. I have never been so happy and excited about getting a new car as I have this one. I would highly recommend Feldman Bud Kouts and Pat Iding to anyone looking to buy a vehical and in fact already have.

Cynthia Garland

Jul 11, 2015

They were very friendly and they explained everything and were very helpful in answering our questions. Very positive experience. I would definitely buy a car here again.

Mike Martinez

Jul 7, 2015

I think that your dealership is very professional and try real hard to make the people they help feel right at home.

John Hadala

Jul 3, 2015

Kent was an excellent salesman! He was very patient and worked very hard to get us into a truck that would fit our budget. I would highly recommend Kent to anyone who wants to buy a car.

Leila Harrier

Jul 3, 2015

Service was great. The staff were very courteous, and helpful. I appreciate it that I could wait in a clean lounge area, with a clean bathroom near by as well. I was also impressed that the rep. told me the service would take about an hour, and he actually kept his word. When he came and told me that the service was completed, I couldn't believe it, because it was only one hour that had passed.The work done on the car was most professional as well.

Susan Spagnuolo

Jul 2, 2015

Patrick was great to work with and kept me informed. Unfortunately when I came to pick up my car, I went to the cashier who told me I had to go to the service department. I stood there for 10 minutes, with 2 guys working there and no one helping me. I finally found a salesman, thank goodness he got one of them to help me. Then the guy in the service department gets my paperwork and takes me back to the cashier, who isn't there now, and I proceeded to wait there for 5 minutes until she got back to help me and another frustrated customer, who just went through the same mess as me. This procedure definitely needs changing. Listen up Bud Kouts, or whatever your new name is, because this will prevent me from buying my next vehicle from you.

Terry Brock

Jul 2, 2015

My Salesman Bill Grantham was very friendly and worked very hard to get me into a new car that I would enjoy. When I'm ready for another vehicle I will be back to Bud Kouts and looking for Bill. I 'm enjoying my new Spark very much.

James Henry

Jun 30, 2015

We found our vehicle on a vehicle finder web-site. Ended up E-mail a very helpful lady and set-up a time to get more questions answered and for a test drive. Once at the dealership we were welcomed and after a few minutes we were on the road with a test drive.

Julie Shay

Jun 22, 2015

Everyone at Bud Kouts Chevrolet were professional, courteous and very helpful. Our Sales Representative, Shaun went above and beyond to find the vehicle that fit our needs. It certainly was a pleasure to work with Shaun. We are very excited with our new 2015 Traverse LT1. It drives like a dream and very comfortable. Very Happy Customer!

Gerald Jones

Jun 21, 2015

I had a very pleasant experience while purchasing this vehicle. The sales person was very knowledgeable about the product, financing options, warranties, and recommended servicing items.He gave us a very nice test drive and explained some of the cars features as we went along. He also showed us the service area of the dealership and explained their hours, etc.When we took possession of the car, it was very clean. At that time, the sales person explained where all of the controls were and how to operate them. He also assisted us in setting up the "OnStar" system.My experience was exceptionally pleasant and fulfilling.This is the 5th or 6th car/truck that I have purchased from Bud Kouts Chevrolet and Mr. Pat Iding. I value this salesman and the dealership very highly, and I will certainly be back when I am in the market for another vehicle.

William Repko

Jun 21, 2015

Very helpful and went the extra mile. Very impressive overall. Would recommend to others

Regan Johnson

Jun 20, 2015

Very attentive sales associate with ability to answer all my questions.

Joseph Andrejczuk

Jun 16, 2015

Purchase of 2015 Laser Blue Extended cab Colorado. The vehicle had everything I was looking for. Sales person Olivia Radtke was excellent very knowledgeable. I would recommend her to work with to any one I know interested in a new Chevrolet. However I would warn them about looking for fine print on advertisements. I was surprised when I was note Eligible for the advertised internet price (informed it was a GMC employee price). This almost caused me to go somewhere else. Olivia assisted in finding another discount that convinced me to complete the purchase.

Angela Allen

Jun 15, 2015

Always great customer service. Knows exactly what I vehicle needs when it comes to service. Does not try to push you into unnecessary repairs.

Billi Wilson-Andrzejewski

Jun 13, 2015

This was probably the least painless car buying experience in all my years. This was my first experience with Bud Kouts Chevrolet, even though I have lived in the area all my life.The entire experience from start to finish was handled very professionally. My husband and I were treated like family.Sam did a great job!

Tillie Vogt

Jun 13, 2015

I was in a minor accident. Bud Kouts gave me an estimate, ordered the parts, and completed the repairs in record time. They have long been my dealership because of their excellent sales staff and service/repair staff.

Malissa R

Jun 9, 2015

Bought my last 2 cars from Bud Kouts Chevrolet and they always make me feel welcome. The staff seems friendly and are always asking if i need anything. Great place to buy a car.

Latoya

Jun 6, 2015

I took my vehicle in due to a recall. I loved the fact that I was not hounded about purchasing a new vehicle, but the length of time I waited for the recall, even with an appointment scheduled, was a bit too long.

Lisa Fountain

Jun 6, 2015

My experience at your dealership was wonderful I would recommend jazz baker he helped me find a great car

Stephanie Williams

Jun 1, 2015

I had a wonderful experience at Bud Kouts when I purchased my new car. My sells man and staff was very polite to my family and I from the initial greeting throughout the completion of closing the deal. I would definitely be a returning customer and will refer friends and family to this dealership.

Susan Kachel

May 31, 2015

We just had an oil change and other than taking longer than expected we were please with the service. The receptionist was friendly and welcoming and caring about our comfort while we waited.

E Fech

May 30, 2015

It was what I expected. John Walker does a great job of seeing that I'm taken care of and that the job is done correctly. He is a real asset to the dealership I have been having all of my car service needs performed at Bud Kouts for 40 years.

Christan S.

May 26, 2015

Gary in service always goes the extra mile to help me out & make sure that I am completely satisfied with my experience & visit there at the dealership!

William Howe

May 24, 2015

Great services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John Kinne

May 21, 2015

Excllent Job was completed in time span quoted I was given a ride home in a reasonable lengtn of time.

Candace Heskitt

May 20, 2015

Easy, comfortable, thorough. Bill G was great to work with! Definitely recommend!

Thomas Kavanagh

May 17, 2015

I had a good experience, as usual. My only suggestion is you provide a car wash with an oil change (or other service). It is a nice touch and makes a customer want to come back. TK

Phan-chuong Vo

May 14, 2015

I am happy with customer service. Shaun is really nice and helpful.

Donald Liptak

May 13, 2015

Service was fast and the employees were very helpful and courteous.

Larry Hohs

May 12, 2015

My car was completed sooner than they had predicted so I was very happy with that.

William Mattila

May 11, 2015

The only problem that I had was that I had someone else's paper work stapled to my work order.

Joann Klahn

May 9, 2015

Everyone was very helpful and made sure we got he best deal.

Karen Salmon

May 8, 2015

I had a recall done. It was done quickly. I waited for the recall to be completed.

Sherry Brewer

May 6, 2015

Mechanics did good timing was fine ....I bought truck from there in January sam was salesman he is nice friendy when i got my oil changed he was helpful and asked how things were going trying to stay in touch

Julie Walkinhood

May 5, 2015

Very happpy with my experience! Would recommend them! Will go back for future vehicles!

Lorna Fischer

May 4, 2015

Nice. work was finished ahead of schedule. Like the signs showing progress

Margaret Beahan

May 4, 2015

I am extremely pleased with my 2015 Chevrolet Cruze. I like the way it handles on the road. It is very quiet and the front seats have good back support and are very comfortable. I like the size and positioning of the steering wheel. I am looking forward to the good gas mileage. My sales person was very knowledgeable about all aspects of the car and the financing. I had never leased a car before so he answered all my questions and clearly explained the details of a lease. He gave me a clear basis that allowed me to compare and contrast a lease vs an outright sale. My sales person and the financial person were both very efficient. They drew up all the paper work and I drove away in a new car after a few hours at the dealership. I am a life-long fan of General Motors and I am very satisfied with my new Chevrolet.

Donald Taylor

May 1, 2015

Fast and had what I wanted. Salesman was very knowledgeable and nice.

Victor Zalesov

May 1, 2015

Service is very good, the staff are great.Very quickly they found me a new car, execute all documents. On this day, I left the dealership on a new car.

Carole Barker

Apr 30, 2015

Great experience. Glad for the curtesy ride to and from dealership.

Richard Klingensmith

Apr 29, 2015

The story started out a little shaky as I couldn't get an answer on a service bulletin notification that I misplaced. But when I took it in they were able to find the issue with the steering I was having, reprogrammed it and after a long road trip last weekend the steering is working perfectly. The lube was as always great as well.

Morgan Bailey

Apr 26, 2015

I had a great experience buying a car at Bed Kouts in Lansing, MI. This was my first time buying a car and the experience went as smooth as possible, and the staff helped me find the car that fit exactly what I was looking for. I am very grateful for all of their help. Highly recommended!

Jennifer Byford

Apr 24, 2015

I purchased my vehicle from Bud Kouts about a year ago and had an extremely positive experience doing so. Their financing folks helped me get a great rate on the part of my car I financed and gave me a fair trade in value for my old vehicle. The car I purchased was also a very fair price. It was my first time purchasing a vehicle and found dealing with them to be a great experience. This spring I had an issue with my car where the driver's door handle needed to be replaced, something electronic or with a sensor had failed and my car believed the door was open when it was securely shut. Overall my issue was fixed which was great but I do have a couple things which caused me to give 4 instead of 5 stars. Firstly, I brought my car to the dealership for the repair early in the morning (around 9am) but it took them 2 business days to fix my issue which was by no means a major repair. I understand that I could have just brought my car in on a very busy day but I did ask for a time estimate when I dropped off my car and if they knew it wasn't fixable until the next day then I would have rather known that and come back the next day (because I know it does not take 2 business days to replace a door handle). My second issue was with trying to arrange the complementary shuttle they provide. It is a great service and I am very happy that they provide it but when calling to be picked up from my place of work to get my car when it was finished I had to speak with 5 different people on the phone before I was correctly connected with the shuttle driver. It should not take that many people to get me connected or provide me with the correct phone number. Overall I have been very happy with my service and have recommended Bud Kouts to others.

Maria Fisher

Apr 24, 2015

I bought my car through Bud Kouts and I have always brought it in to this service center to have work done on it. I am NOT a trusting person by any means and I trust my favorite technician, John Walker. I know he won't take advantage of me or lie to me to have more work done that I couldn't afford. He knows is job and how to deal with a challenging customer like me. I ask a lot of questions and can't afford to spend a lot of money. He is very patient with me and allows me to ask all my questions, so I can be better educated on my car. This is not just a JOB to him; he is making people safe on the roads. Thank you, John.

Robert Griffin

Apr 24, 2015

I received excellent service. This service started with John Walker in write-up and continued with your wonderful receptionist, Michelle Drolett, in the customer waiting area. Because of the treatment I received, I will recommend your dealership in the future.Bob

James Carter

Apr 23, 2015

We would recommend everyone to Kouts. our salesman was awesome he helped us find the perfect vehicle for us. We love our new Traverse.

Janice Ruppert

Apr 23, 2015

The service personnel was helpful and eager to satisfy my situation. After it was learned a particular tire was not immediately available , I was assured I would be notified at once when I could come in. I received a call the next day and was told I could come right in ... I did feel that my situation mattered to this employee.

Christopher Brown

Apr 22, 2015

Our truck buying experience went well. We did have a new salesperson, however, when he wasn't 100% sure of a certain situation, he found fellow employees to make sure everything went to our expectations. We would definitely consider this dealership again for future purchasing.

Kristen B

Apr 18, 2015

This is the first new car I've ever had an love it. Pat Iding was extremely helpful. He took the time to find me the perfect car. The customer service at Bud Kouts is great. They've contacted me several times to follow-up on my satisfaction with my purchase.

MB London

Apr 17, 2015

Bud Kouts worked with me very diligently to address my concerns with my vehicle, from the salesman, service dept. and straight up to upper management. All of the staff are always cordial and always polite. With the customer focus they provide, I will always go to them for my vehicle purchases and definitely refer them to family and friends. Thank you Gregg, Shaun, Gary, John, Rick, Pat and Paul for your continued efforts to ensure I am happy with my car. You guys are AWESOME!

Denise Skornia

Apr 15, 2015

Repair plus oil change done. Loaner Car. Satisfied

E Fech

Apr 9, 2015

Nothing much to say about a routine service-oil change and tire rotation. John Walker took good care of me as usual.

carbuyer2015

Apr 6, 2015

Wanted to purchase a new truck, was told they had multiple in stock that I wanted. Drove over an hour and a half to come test drive only to a) be passed off from the person I was talking with to another person and b) was immediately told no, they did NOT in fact have the vehicle I wanted to test drive and potentially purchase. Wasted hours of my time and their surface apologies do not make up for that. Tried to bait and switch into another vehicle...having NONE of that.

Crystal Horton

Apr 3, 2015

Great Customer Service! Will gladly recommend to friends and family!

Charles Gabler

Apr 1, 2015

I had brought my Cruze in many times about a "motor-type-radiator" fumes smell when the car was running and I turned on the heat. It seemed to intensify the longer I drove. When exiting the car after parking the exterior smell from the engine area was quite awful. Finally a person named Rick called and said they had it figured out, I would need to wait a few days until parts came in and leave the car 3-5 days so they could really fix it. After 3 days I got my car back and all seems so much better now. I am very pleased! A person named John in the service area kept me apprised on a daily basis as to the cars fixing. That was very thotful.

Becky Sullivan

Mar 26, 2015

Hope Smith made me feel very welcome and answered all my questions. When I was walking to the waiting lounge the lady that answers the phones stopped me and asked if I wanted anything to drink or she had bottled water also. Hope also let me know that my car was done and walked me up to the counter where you pay your bill. Very nice experience and thank you.

John Utz

Mar 25, 2015

I brought my car in for a strut issue and was out of there within an hour no problem no charge.

Jerrae Arrington

Mar 18, 2015

This was my first experience with your facility. It went very well. The only thing i would've changed was when i set up my appointment it would have been nice to have them say drive in front of the big door and someone will open the door. (it was cold and snowy the day i came). Other than that it went perfectly!

Steven W

Mar 18, 2015

I bought a 14 Chevy Impala from Bud Kouts last month. Mike McDowell was my "car guy". He was fantastic and offered a great car at a great price. He backed up everything he promised with positive action. This is my second vehicle from Bud Kouts. I am very happy with both the service department and sales. I also was assisted by Jazz on the the showroom floor. He is responsive to my need and professional, while having a sense of humor.Good Job Bud Kouts

Sanford J Watts

Mar 6, 2015

Oil Re-set not done. Last oil change in November was questionable type of oil. Asked for Mobil 1. Paperwork said I had the regular. Performance of HHR is the best I ever seen in a car..

Erin Hagfors

Mar 3, 2015

I was very set on leasing an Equinox, as I thought the Silverado (the truck I have wanted for years) was out of my budget. The Sales Rep (Sam Eddy) and his sales manager worked to bring the truck within a reasonable monthly payment so that I could leave with the vehicle I truly wanted.

Mary Stuible

Mar 3, 2015

We got a great deal on a beautiful Equinox, which we bought from a knowledgeable sales rep at Bud Kouts. We could not be happier with our purchase or our experience at Bud Kouts Chevrolet.

Krista Holz

Feb 27, 2015

I purchased my Malibu 3 years ago from Bud Kouts, and was very satisfied with my experience. My car was in for service this past week. Although there were some inevitable bumps in the process, the gentlemen in service, as well as the rental car manager, Kim, kept me very informed and handled things exceptionally well. I was very impressed with their customer service and my smooth experience. I would definitely recommend this dealership. Pat in service was very friendly and Kim was extremely helpful and great to deal with. Thanks!

Pamela Stritmatter

Feb 27, 2015

Everyone was so friendly and helpful! I will definitely recommend anyone looking for a new vehicle to your dealership.

unhappy camper

Feb 27, 2015

Repairs not completed in a timely manner and not completed without having to return twice.

Damisha Miller

Feb 26, 2015

My origingal experience was GREAT! Ryan Swenson is AWESOME!The oil change was fine as well. The only thing I thought was odd was the sticker that goes in your windwow that tells you when you should come back....has the wrong mileage on it. It has the same mileage on it as when I brought the car in...not what it should be with 3000 more miles added on to it. But luckly I am going on vacation in April, so I will be back in anyway to have the car checked out.

Glen Brough

Feb 25, 2015

John Walker did a great job of scheduling and expediting the repair work that needed to be done to my 2013 Equinox. The service department is the reason that I have continued to bring my business to Bud Kouts, and John Walker has always been my go-to-guy for everything I have needed over the years. When I drive into the garage, I am confident that I will be treated like family and that I will receive the highest level of service by the staff.

Lindstrom's

Feb 19, 2015

I could not imagine working with another dealership. Bud Kouts has ALWAYS anticipated and adjusted to my needs. Pat Iding is beyond amazing. His knowledge, honest sales approach, and his genuine interest brings me back car after car. I recommend Bud Kouts when anyone is in the market for a car. Of course, they are usually already using them.

Jane Shauver

Feb 18, 2015

I am a first time car shopper. A recent widow, my husband handled car buying. I hated to part with the old car,but it had become unreliable. I have a very limited income. The salesman I worked with was very patient. He walked me through different options I had. Over two days we drove two cars, worked with my budget and got me into a new Cruze, helped me part with my husband 's last car. Just a very good experience. I have shared what a good dealership Bud Kouts/ Feldman's is !

Joanne Maher

Feb 17, 2015

The service department at Bud Kouts Feldsman dealership have always treated our family well. We were promptly greeted. They took info, serviced the car with a tire rotation & oil change. We asked them to look into a minor concern about the car. They assessed the situation and confirmed a need to work on. They asked us if we would prefer to stay a while to wait to get the work done or come back with another appt. We chose the later appt. The situation was well explained and they were ready to help. Great customer service with a smile!

Mary

Feb 14, 2015

Friendly, courteous and polite. No high-pressure sales pitch. They take the time to listen to want you want, and don't want, when buying a vehicle.

Kathryn Simon

Feb 13, 2015

I work with Pat Iding, he has assisted my family for probably 30 years with cars, we keep coming back!!

Karol Fry

Feb 8, 2015

I was one timeline when I needed an oil change before leaving town, with only 4% oil life left, I didn't want to wait. BK's worked me in at the last minute. Took longer so to a hoist issue and I was able to leave only 30 minutes behind schedule. I'd say that wasn't bad, they continuously kept updated of the progress so there were no worries.

James Woelfel

Feb 6, 2015

Body Shop did a great job on damage repair on our car. Good as new. Completion was timely.

Joseph Pratt

Feb 5, 2015

Good service with rides home and back. Fifty characters were needed to complete review, so they have to have at least 50 of them working there.

Robert

Feb 5, 2015

Very interested in customer service. Excellent personnel to deal with.

Chuck Gabler

Feb 2, 2015

heater working and oil changed...now to get oil leak fixed so fumes in cabin go away--hopefully....

William Mattila

Feb 2, 2015

I came away with a good deal good trade and a nice car. Sales person good, Jazz, was better than average.Good deal!

Donna Matthews

Jan 28, 2015

I have always received excellent service from Bud Kouts and will continue to bring my vehicle there for service.Everyone I have ever dealt with have been helpful and friendly.

Thomas Schroeder

Jan 24, 2015

It was a great idea to set aside an entire day to deal with the recalls. I arrived at 7:15am and was home in less than an hour. Coffee and rolls were there. I was treated very pleasantly.

Douglas Crips

Jan 19, 2015

Pat is a great sales person always trying to assist and make the best deal possible

Carole Collier

Jan 16, 2015

My experience can best be described as one of Customer Service Excellence. My car required repair due to two GM recalled parts. I was kept apprised throughout the process, as to the completion timeframe by the service consultant. All staff interaction was positive, expressing a genuine interest that you are their customer.

John Kangas

Jan 15, 2015

I know that my car is always in excellent hands at Bud Kouts.

Maria

Jan 7, 2015

Came into Budkouts for an oil change, because another oil change place claimed my vehicle had several issues. After the oil change they did a free inspection on my car and found no further problems. I did need to have two tires replaced and was informed of that. The staff was awesome! The service area was clean and the lounge was staffed with pleasant and friendly people. Most everyone that I have dealt with at Budkouts has been HONEST and totally competant in their jobs. Oh, I HATED the music in the building, and asked the receptionist to change it or lower the volume. But she was unable to do that. I ended up getting a migraine for the rest of the day. Other than that my experience was great.

Bob G

Dec 31, 2014

I purchased a 2015 Tahoe. The sales was excellent especially Pat and Hoses. The facilities are excellent. I would certainly purchase another vehicle from them.I rate them A+++++ and *****

Terry Ballinger

Dec 26, 2014

very quick service. everything explained well. there were lots of snacks.

Steven Whelan

Dec 19, 2014

They were great, on time and the car runs great. we were happy with our experience

Susan Kachel

Nov 21, 2014

We are always please with service at Bud Kouts. This is the third car we have gotten there. The repair service has been excellent too. If the repairs did not take long, we waited in the customer's lounge where coffee was available. The last time we were even offered popcorn.

Richard Strang

Nov 7, 2014

Saless and service staff were outstanding..thank you so much

Edward Shand

Nov 6, 2014

The service was quick and complete. Nice store to do business with.

E. Fech

Nov 4, 2014

I have been dealing with Bud Kouts Chevrolet for 35 years pr more. At 81 I'm not going to change unless something drastic were to happen. As long as Pat Iding is still around, I won't even consider finding a new dealer.

Tracy T

Oct 31, 2014

This dealership is amazing. They made our experience in purchasing a new 2015 Chevy Equinox wonderful. Had been to 2 other dealerships in the Lansing area before coming here with HORRIBLE service. 1 lured us in with "false internet pricing", the other dealership obviously didn't want to make a sale as NO salesman ever came out to help us. We were there for over 30 minutes-NO one came to see us. So we went to Bud Kouts!! Should have saved the time and came her 1st! Wonderful sales staff. Answered all our questions and got us into our new car!!!! Very happy driver!!!!

Bruce

Oct 30, 2014

In for oil change and tire rotation. Nice to be able to secure definite appt time by scheduling online. busy time, but car done and out in reasonable time. Good waiting area, with tv, wireless internet, rest rooms and reading materials.

Perry Johnson

Oct 23, 2014

Bud Kouts has provided service for my cars before the young service man on this day was born--1980 v 1982. They have serviced my Oldsmobile Aurora , Pontiac Bonneville, and current Saturn Aura excellently and without question. Dealing with them in buying new vehicles has been a pleasure (S 10 pickup and two Chev. Equinox 2005 and 2010)--I don't hesitate to deal with them on a "handshake." By odometer, I have driven more than 1.5 million miles and my wife of the past 63 years has driven at least half a million miles (in early years we drove Hudson and Ford products but a 1975 Olds 88 brought us to GM). Due to age and infirmities, our next new car will probably be our last so we want all the safety features now available. But don't come knocking--I have yet to sell her on a 2015 Impala LTZ1. Best regards, Perry Johnson

LSabolish

Oct 21, 2014

The staff at Bud Kouts did a great job in helping me find the car that was right for me, as well as fixed it to like-new quality after getting in an unfortunate accident we couldn't avoid only a few months after purchasing my new 2014 Impala. They also put me in a rental free of charge during the repairs and offered to reimburse my deductible (though I didn't end up having one to reimburse).

Douglas Crips

Oct 20, 2014

Quick service friendly clean great workers will use again

Queen Allen

Oct 15, 2014

I have all my service work done here to my vehicle. Always friendly and fast. Always called and mailed information on vehicle recalls. Great place for service to your vehicle.

Frank Gonzales

Oct 14, 2014

I was very pleased about how the staff treated their customers and how commited they were to make sure you were get the best service.

Jeffery Johnston

Oct 14, 2014

went well; no hassles keep, up the good work, build good quality autos

Audrey Savage

Oct 9, 2014

Been a loyal customer of Bud Kouts for over a decade. Employees address by name & what my need serviced, will not jack up what is needed for my car up keep

RT18

Oct 9, 2014

My family has been purchasing cars with Bud Kouts for over 30 years and have always been more-than-satisfied customers. I recently purchased my first car (used) from them and was equally pleased. They are thorough and professional and very helpful.

Margo Johns

Oct 8, 2014

Fast, friendly and efficient. I deal with Bud Kouts exclusively for all my automotive needs.

Patricia Shiels

Oct 6, 2014

They did a great job getting my car ready for winter and having me set up a appointment for my recall.

Madeline Merz

Oct 2, 2014

We have never had a bad experience at Bud Kouts. This is the first car we have bought from them and we don't plan to go anywhere else in the future.

Herbert Martling

Sep 26, 2014

Good experience as usual. That's why we keep coming back

William Burtch

Sep 25, 2014

all went well able to do the key switch while I waited a short time also parts came in a lot quicker than I thought

Cheryl Leek

Sep 24, 2014

My latest trip to Bud Kouts was good. All work was done in a timely manor. The service rep was friendly and efficient. I was called when the work was completed. No problems with any of the work I had done.

Evelyn Lynn

Sep 23, 2014

The service man that pulled my service ticket was very pleasant and welcoming, then showed me to the waiting area. Gary Robinson saw me and asked if I was being taken care of, which I answered yes and thanks. Gary is always smiling and willing to assist with any of our needs. The staff inside were pleasant while I was waiting for the service to take place. Cher asked if I'd like any coffee or donuts, which another salesman had asked me earlier. All of the staff smiled and were pleasant.The service area came and told me my vehicle was ready. Gary saw me as I was getting to my vehicle and asked if everything went well. I noticed a grease spot on the cloth inside the window, told him about it which he got cleaner and took care of immediately apologizing for the spot. I have always had a 10+ experience at Bud Kouts for 30 years. If a problem is noticed, I bring it to someone's attention, then it is taken care of immediately and that is CUSTOMER SERVICE. Nothing and no one is perfect, it's how situations are handled that makes the difference! Thank you to all of your team!

Nola Niehaus

Sep 23, 2014

Very nice and helpful!!!. Can't describe how how pleasant the staff was!!!!!!!!!!!!

Jeffrey Sprague

Sep 17, 2014

There was a screw up but Bud Kouts fixed the problem without batting an eye. I forgot to tell the oil change dept. that I use full synthetic oil. They put regular oil in the engine. When I pointed out the oversight, the dealership immediately drained the oil and replaced it with full synthetic. This was much appreciated by me. In my own defense, I assumed that the massive amount of computer history that follows my cars would identify my oil preference since I get all my oil changes done at Bud Kouts.

Lawrence Sutter

Sep 17, 2014

My service technician was friendly, polite, courteous and helped resolve my repair issue in an expeditious manner. The personal approach by the dealership staff makes coming in for service an event versus something to dread!

Virginia Haselschwerdt

Sep 15, 2014

Excellent service!Delivered what they promised ahead of time.

kss

Aug 27, 2014

This is the first time I've shopped at Bud Kouts but it won't be the last.

SusanCaldwell

Jun 28, 2014

Bought used car from bud louts, istarted making noises 5 days after warranty expired. they fixed it like new gave me rental at no charge.

Mostafa Papi

May 29, 2014

They stole my GPS and quarters. I called them they said they are not responsible for the items in the car.

mdbrandell

May 24, 2014

I'm trying to buy a used car, but since my credit is bad Bud Kouts won't help me at this time. I know that I've made some poor "credit" decisions in the past. But a lot of it had to do with the poor economy. I wish that decisions weren't just based on a number. Oh well Bud Kouts loss.

Betty Jane

Apr 30, 2014

We have been with this dealership for 30 years. The sales people we have had are wonderful and of course the GM product sells itself. Service is great, if needed.

Lions fan!!!!

Apr 24, 2014

Great service. My sales guy was pleasant and made financing a breeze. Very easy to get to.

Karen Dravenstatt-Moceri

Feb 11, 2014

Had a very nice experience at Bud Kouts Chevrolet, Pat was a great sales person. We were in and out and questions answered. We ended up with a 2014 Cruze. Enjoying it and would recommend if you want a fun nice car go see Pat at Bud Kouts.

Shelly

Feb 11, 2014

I did a lot of research on different certified cars and decided on either a Sonic or Cruise. I stopped at the dealer one day and told him what I was looking for and price, he showed me what they had in stock and we took two test drives. My salesperson was very good about showing me where everything was before we headed out on the road. I spent about 10 minutes with the finance guy and came back that night and brought home my new vehicle. A few weeks later my husband was in an accident and totaled his car. I didn't even look anywhere else, but went right back to Bud Kouts, this time coming home with a Captiva, which I love.

39Hotrod

Feb 6, 2014

Prompt, friendly service and the price was very competitive.

Steve

Feb 5, 2014

Buying our new Chevy started out a little problematic because we needed an auto that would meet California standards, (our new home to be) but we currently lived in Michigan. Bud Kouts worked out the issues and our new truck was ordered. Ten weeks later we took delivery. I really want to thank Tom, the sales person; he worked as our champion and kept us informed as the vehicle was built. The only real problem I foresee is that I will not have a Bud Kouts out in CA.

candace

Feb 4, 2014

I bought my first car from Bud Kouts Chevrolet and the buying process was easy. They help you pick the car best for you and they also help you take care of your car. I've taken my vehicle to Bud Kouts for service and repairs ever since I got it and they've been great! LOVE them!

Ed

Feb 4, 2014

Im in my fifth year with my experience with Bud Kouts Chevrolet. I had most of my routine service performed at the dealership and had my share of mechanical problems with the car. Throughout the service experience I became to appreciate the service experience received at Bud Kouts. The service department has a friendly atmosphere when greeted by the service advisors or service consultants. The technical staff has worked diligently to identify any vehicle problems and for the most part has repaired the issues the first time in for service. My latest service problems were intermittent and/or difficult to duplicate or identify. The service staff at Bud Kouts went the extra mile and a lot of effort to pinpoint the problem and make the repair. I would highly recommend Bud Kouts service as a place to go for a proper diagnosis and a proper repair at a competitive price. The sales staff is equally top notch having knowledgeable sales people and excellent customer focus.

Phillip

Dec 28, 2013

I have been a valued customer of Bud Kouts for over 35 years.Thanks to Mr. Pat Iding going the extra mile for me ,helping me when my bumper to bumper warranty had expired.I will always come back to Bud Kouts

R Minarik

Nov 2, 2013

Saw ad in paper 10/24/13 for van at price I wanted. 10/25/13 Tom Bounodono honored the advertised price. Your finance man got me approved thru Ally the same day. I picked up the van Tuesday 10/29/13, the first available free time I had. Paperwork went smoothly, van looked great! First time customer of Bud Kouts, Great experience. Ron Minarik

chubb

Oct 16, 2013

Expensive repairs made to F150 with drivers side front wheel damage when other mechanics saw at at a glance that the truck had a bent frame that did not allow for reasonable road servicability. Your mechanic apparently knew the frame was bent (as noted on the bill) which did not allow for alignment, which he did not do, and turned it over to me to drive to howell with the steering wheel upside down and the fron wheels visably out of alignment. I had to drive at 40 miles per hour with the truck strongly pulling to one side. Unsafe. BAD SERVICE

rating2013

Sep 27, 2013

Sales personnel were very helpful and interested in fullfilling my needs. Tom called when he had cars of interest to me. I purchased my first new car at Bud Kouts and am glad I came back for this purchase

Autumn

Sep 13, 2013

Going through the sales process was great, even though at the time we had low credit, they were great to work with! Came back later for our warranty provided services and the service was great, as soon as something got messed up with pricing, they personally apologized and asked first if i wanted them to continue on the work. Also, it is a great place to go and buy if you have kids, they have a great kids waiting area!

Tink

Aug 27, 2013

The employees are friendly and the service department does their work quickly and efficiently.

Eric

Aug 22, 2013

My salesman, Tom B, was Great to work with. He was friendly and knowledgeable. Most importantly, he worked tirelessly to ensure that my transition from a Ford lease to a Chevy purchase was efficient and affordable. I would highly recommend Tom B to a friend or relative looking for a new car.

Dave

Aug 17, 2013

We worked with Salesman Tom Buonodono who was a pleasure to work with. He spent a lot of time finding us the exact model and options we wanted. And, when the car arrived, he spent a lot of time explaining the options to us in a very thoughtful, patient, easy going manner.

Cathy L

Jul 31, 2013

I bought a Chevy Cruze LTZ, and had very specific wants - one of the most difficult was that I would only purchase one that was Gray. My salesman, Tom Buonodono, bent over backwards to find a Gray Cruze with the features I wanted. His care and concern extended into introducing me to the service area, so that I would know what to expect when bringing my car in for service (which I will definately bring my car to Bud Kouts), to walking me through the "My Chevy Link" info, was outstanding. In talking with others, and letting them know what excellent service I recieved, I've found that Bud Kouts is known for the wonderful care they show towards their customers. I think you've made a "customer for life"! Thank you Tom :)

Marleen

Jul 13, 2013

I have dealt with Bud Kouts for many years. I value their honesty and good work. I will continue to deal with them because I have not found any other dealer that has the integrity that I have found in Bud Kouts Chevy.

Mary Ann

Jun 13, 2013

I always feel confident in the quality of service we received at Bud Kouts.

MichelleDL

Jun 1, 2013

I went in for an oil change, which they gave me for free as a new auto purchaser. Suggested I get the tires rotated and offered that at a discount. I can say from the very beginning this dealership has gone above and beyond to ensure I was happy with my Malibu. Thanks Gregg C, Gary R, John W and the mechanic who works on my car. I appreciate you all very much, especially for being patient and attentive to my concerns.

Carpathorusynebf

Apr 24, 2013

Have purchased my last three cars from Bud Kouts. I won't have anyone else service my vehicle. I have been a satisfied customer for over 30 years.

carrielongoria88

Apr 23, 2013

I chose Bud Kouts because I heard they had wonderful service from a friend, so I had to check them out. My car had been hit and needed body work done to the bumper as well as the mirror. I went in to get the estimate for insurance and to see how much it would cost to get fixed. I was greeted with a warm welcome, offered free coffee and magazines while I waited, and was helped promptly! I only waited about 10 minutes while the gentleman inspected my car. He brought me out to my car and explained to me everything I needed to know as well as the details of the estimate he came up with so I understood everything he came up with. At other dealerships/ shops I have been to in the area they send you off with a piece of paper and expect you to pay whatever without explanation. I've even been charged before for services I don't understand and sent out the door! But not Bud Kouts! I felt like they actually cared about my satisfaction here as well as making me first priority! I was so happy with what they came up with! I would recommend them to all my friends as well as anyone who needs body work done on there car quickly! They are wonderful! -Carrie L.

big john

Apr 20, 2013

what can i say...Ted is the best of the best...i would highly recommend buying any vehicle thru Ted because he is the most honest car/truck salesman you will ever find...if you are looking to buy or just want to kick the tires Bud Kouts will treat you as family

Margaret

Mar 16, 2013

I have dealt with Ted Holmberg for years and he has always been an excellent salesman.

JJ

Mar 5, 2013

We purchased a used vehicle - it was a good value; the transaction was smooth and professional; we'll be back!

Anne M

Feb 13, 2013

Great experience start to finish. Ted Holmberg is an excellent sales representative who thoroughly knows the product. He listened to my questions, reviewed choices in vehicles and went over my final selection in detail. The whole Bud Kouts team were friendly and helpful.

Sparty#1

Feb 1, 2013

My EBCM sensor failed, causing all the warning lights on my dash to come on and stay on. Dropped the car off, was taken to work, car was fixed & covered under warranty, and I was picked up again by Bud Kouts from work. That shuttle service is so very much appreciated!

Discount Dave

Jan 29, 2013

Wonderful, smiling, positive people at Bud Kouts have always treated me fairly and honestly.

cajokemos

Jan 29, 2013

Had a four wheel alignment done. The staff were very friendly and the service was quick and well done. I will always use this dealer for future maintenance.

Lynettejbrown

Jan 28, 2013

They worked to find us the car we were looking for and made sure we got all the discounts availabe. Kept in daily contact until we got the deal done.

KhadijahMutakabbir

Jan 27, 2013

Needed work done on my car. I looked up Bud Kouts and saw that it was closest to me. I went in and they took care of everything I needed and in a timely fashion. The staff were very friendly. My favorite thing was the concierge service that is available if you have somewhere you need to be while your car is being worked on. I will be back.

Tcaston

Jan 19, 2013

I give Bud Kouts a Great rating because they have great service and there staff is very friendly and helpful. Manager Gary Robinson is very helful and takes care of me when I need help with questiuons on my vehicle.

Honoria

Jan 16, 2013

Bud Kouts has been my auto service dealer for over thirty years. I have never been disappointed in their quality of service. The staff is always friendly. The service check-in people never try to sell you service you don't need. I especially like that when a mechanic finds a problem they let you know if it is in need of immediate repair, can wait, or we should just watch it an see. They don't rush you into fixing things if its not necessary.They are an honest dealership.

waverly78

Jan 7, 2013

I had considered myself lucky to have lived my whole life without a car/deer encounter. Now since last Spring I have hit two with my truck. Thanks to Mike and the staff at Bud Kouts Body Shop the inconvenience of auto repairs was kept to a minimum, and I was back on the road in a short time. NICE JOB B.K.

Adraybuck

Jan 6, 2013

I got an oil change at Bud Kouts and had my car dropped off at work afterwards. I was very pleasantly surprised to find that the clock in my car (an hour off from daylight savings, still ;)was fixed and there were detailed notes left from the 27 point inspection. I have since been back in for service gift certificates and for a Body Shop estimate -- excellent service, and friendly staff from start to finish.

JanJudy

Jan 4, 2013

I have had body work and service work done to my automobiles at Bud Kuots and I have been very pleased with them.They do good work!

marty.foster.77

Dec 26, 2012

I have been coming to Bud Kouts for many years. I always have very fast and fair service. It is nice to know that your service on your car has been done honestly and of the finest quality.

Nickkle

Dec 26, 2012

Entire staff at Bud Kouts Chevrolet was helpful. Sales staff was very interested in helping customers learn about all of the vehicles on display. Parts department helped locate the parts we needed for our vehicle and we were on our way in no time. There was a little miscommunication problem but the general manager handled the problem. Great service!

bruce.farr

Dec 21, 2012

I have been dealing with bud kouts sence i was a young child with my parrent and will con. untel the day i dye..you are all wonderful

JUSTINMCCLEAN

Dec 19, 2012

My family has been buying vehicles from Bud Kouts for the past 30 years. Except for the time I spent in the Army stationed in Georgia, I have bought every vehicle I have ever owned from Pat Iding at Bud Kouts Chevrolet. My overall experience with Pat and Bud Kouts has been nothing short of awesome. Of all the vehicles I've have purchased at Bud Kouts in the last 20 years, I have never regretted any of my purchases. Pat has always been able to help me find a vehicle in my price range, and make sure that I am not only happy with my purchase, but that it meets my needs as well.

Joe Dabrowski

Dec 14, 2012

I researched vehicles before coming in to Bud Kouts. I found one I likes and was greeted by Ron when I arrived. I have never met Ron but we struck up a conversation. Purchasing a used car is on my, "what I like to do least" list. Ron was low pressure and answered every question I had. I brought my son back the next day to see the car as he was purchasing it. We had a couple of concerns. We struck a deal a little higher than I wanted, but the service was great. Today, we picked up the car. We signed the papers and paid for the vehicle. They filled it with gas, buffed out the scratches and addressed our concerns. This is a 10 year old vehicle and it is was restored to excellent condition. Ron is my kind of salesman. No pressure sales but answered every one of my questions. I had never been to Bud Kouts before but will certainly bring them my business as needed.

vicki gilreath

Dec 10, 2012

Easy scheduling for oil changes, check on tires and fluid done every time. Suggestions for maintenance written on bill. great courtesy van drop off for work!

Dawnblowers

Dec 4, 2012

Amazing quick service!!! Picking up van right now! Everyone is friendly with a no pressure atmosphere. I would recommend this dealership to everyone. Thanks Chuck :)

Rose Mosser

Dec 1, 2012

I purchased a new Traverse last year in November and had a positive experience with the sales department. They made my purchase quick and easy including financing. we have returned for oil changes and have always had quick and friendly service.

Roger Burns

Nov 28, 2012

I have purchased several vehicles from Bud Kouts and had always gotten them service at the dealership. I have always received friendly, quality service from them. I will return and recommend them to others.

juryste1

Nov 26, 2012

Pat bent over backwards to make sure I got the best deal possible on my car. I would recommend him to anyone. I had a great first experience buying a brand new car.

ppgbrian

Nov 26, 2012

I had a very pleasant experience working with Dan on my new 2013 Traverse. Dan was very informative and did not pressure me into the sale. I was given a good price that was within my budget and he gave me many options to chose from reflecting various monthly payments. Upon delivery of the vehicle, he introduced me to the Service Director, Jerry Lockard, who was also very friendly and informative. Dan also spent time showing me how to operate everything inside the vehicle from the stereo, rear backup camera, climate control, fold down rear seats, etc. I would definitely recommend Dan and the Bud Kouts staff to all my family and friends. Well done!

dutchern

Nov 25, 2012

My family and I have been going to Bud Kouts for years. The staff is extremely helpful and friendly without being overbearing or pushy. When purchasing my used Pontiac G6 I felt confident that I was being sold a stable and reliable car. The salesman (Pat Iding) also reassured me that with any problems whatsoever to call him personally and he would assist me in any way possible. I was impressed when I received a thank you letter in the mail and also a phone call thanking me for my business and to ask how the car was or if I had any questions. I would highly recommend Bud Kouts to anyone looking for a new or used car.

fatgirlslim

Nov 25, 2012

I had a great experience at Bud Kouts Chevrolet. I bought my used 2004 Chevy Cavalier there also in 2004 and I am still driving it almost 200K miles later. I like the pick up and drop off for servicing also. I would recommend Bud Kouts Chevrolet to everyone.

Bjjdfleetham

Nov 20, 2012

I can always expect and recieve superior service, product and reliability. I have always had a quick response to phone calls and very friendly staff member assistance.

amy.g.bolinger

Nov 18, 2012

I felt that I received very good, efficient and honest service. The attendants were helpful and took care of addressing my needs. I did not have to wait very long to be taken care of.

Sammic16

Nov 18, 2012

Bud Kouts is the best around. They are honest and have integrity. Jerry Lockard and Pat Iding are number 1. I would go no where else to fix or buy a car.

marquarr

Nov 15, 2012

Gregg was very friendly and helped me pick out a new car to lease. It was my first time getting a car from a dealership and Bud Kouts made it as smooth as possible.

denden92

Nov 10, 2012

I went to Bud Kouts to have some body work done on my new Chevy Sonic. Their store was clean and their employees friendly. They told me what the problem was and exactly what they were going to do. They went to bat for me to make sure everything was covered by the warranty. I would totally go back to Bud Kouts and highly recommend them!!

Redbaroncb

Nov 9, 2012

I have had my g6 service by bud kounts and each time they have done a great job. When I get a new car I will come to bud kounts to get it

Bigg420

Nov 8, 2012

Awesome service great looking showroom. Cool cars in the showroom. I also did not wait that long to get service. Thank you very much. Brian

aac1234

Nov 2, 2012

This is my favorite Lansing dealership. I bought my car here in 2006 and have been coming back every since for oil changes and other service work. I will never go anywhere else!

karihildorf

Nov 2, 2012

I love the fast friendly service! I bought my vehicle there in 2009. I have recommended Bud Kouts to friends and family. All are pleased with their service! And can't beat the friendly shuttle back to work!

Charles Theodus

Oct 20, 2012

They had what I wanted at a good price. Car was ready to go and they were quite efficient in doing the paperwork. Time was important to me and they didn't waste mine.

sharonofmi

Aug 8, 2012

Thanks for diagnosing the misfire on my van in a timely and efficient manner. Another repair shop wasn't able to correctly diagnose it. I depend on my vehicle and greatly appreciate your friendly service.

Indianraja

Jun 27, 2012

Was in there looking for a new or a slightly used vehicle. Excellent job by Mr. Iding explaining me my options and I test drove both new and used cars; Malibu, Cruze & Impala. I ended up getting a Malibu and they held it for me for almost 2 weeks.

David

Jun 10, 2012

I've never had a bad experience with Bud Kouts. Been buying vehicles there for 30 years

turryc

Apr 26, 2012

Had the front end of our Dodge Caravan repaired in their body shop thru the insurance company and they did a lousy job. The radiator should have been replaced due to the downforce of the deer but they didn't replace it and now it leaks from being bent. Didn't get the job done right for the high price they charge.

patrick s. cain

Dec 30, 2011

Just go and see Pat Iding .No games .Just a great deal.great trade in price . very respectful . this is our fifth vehicle with Bud Kouts and checked other dealerships but just didn't trust the games played.Thanks again.Pat Cain

lleeds823

Sep 26, 2011

Car dealers make a bigger profit on used cars than new, yet the salesperson I was working with told us that it was the dealership's policy not to give a full tank of gas on a used car.Up until that moment, nothing had really left a bad taste in my mouth, but refusing to spend another $20 so I could have a full tank of gas was ridiculous. I'll never buy another vehicle from this dealership.

leemith0701

Jul 9, 2010

gave Jeff in parts vin# off my car he sold me wrong part then would not take it back. went to Shaheen got wright part 1st time and it was less money would never go back no one should ever use bud Kouts for parts. or try to buy a used car had bad time with that to try to buy used car said it was one price then made it higher price at the end would never buy a car there i would go to sundance next time.

sdaviser2004

Jun 14, 2010

Dealership is not trustworthy and sells problem vehicles which they do not stand behind. We bought a "Certified" GMC Envoy and paid a premium price for it only to find out the car had been in a major accident that was concealed from the carfax by GM and the frame had been cut and welded back together with substandard, mismatched suspension parts to compensate for the frame damage. When we confronted Bud Kouts with the problem, they stuck us with it and would only offer to "help us dump it" for 10 thousand less than we paid for it in and auto auction and "help us get into something else". No thanks - these guys are crooked as the day is long and it is no longer a secret why. I have complete high resolution photographs, an independant frame shop written inspection and recorded phone messages confirming all these to be factual. Bud Kouts just wanted us to go away silently...so much for that. BEWARE OF THIS DEALER!!!!!

gtyler111

Aug 19, 2009

great work good price on time, dick idings and his crew go above and beyond and even offer a senior citizens discount...............................................................................................................................................

hopeful

Jul 16, 2009

They have a service prices that are 30-50 percent higher than the competition. When you take a car in there they quote a price for fixing your vehicle that is considerably higher than other places.We went there trusting that we would receive an honest assessment of the problems of our vehicle and also fair pricing for service. Unfortunately we were disappointed. When we confronted them with our concern - they were kind but condescending. I know that GM has been facing financial troubles because of the bankruptcy that has been recently filed - and that the dealers make a significant profit from servicing their vehicles. But taking advantage of the perceived ignorance of certain customers for profit is simply unacceptable.