Ferman BMW reviews

Julie Tampa

Nov 15, 2016

I was overwhelmed with buying or leasing my next car. Brian kindly researched and explained all of my options until I was able to make an informed decision. Then he got me a great deal on a car! It was actually a fun experience that I look back on that I worked with an incredible professional in Brian and that I made a great financial decision. Brian and Ferman BMW rock!

Olexandr

Nov 13, 2016

We had a fantastic experience at Ferman BMW where we got our first ultimate driving machine, a 2017 X5 xDrive35i . Alex Wolf was extremely helpful, sharing his passion and knowledge of every little detail about the vehicle. Alex was very responsive to all my inquiries before and after we signed the papers. We were able to work out a great deal for a truly great car. Highly recommend Ferman BMW to everyone who is looking to buy or lease a BMW.

Johnny G

Nov 11, 2016

Steve Venden is a superb Sales Representative. Joe, Jennifer, and Toby arEdward outstanding! Haven't met one person who is not exceptional. Purchased my M2 from here and it was well worth the wait

Julie

Nov 8, 2016

Brian Gains at Ferman BMW is professional, knowledgeable, detailed and has impeccable follow up. This is second Ferman BMW because of how great their sales, customer service and Deals are!

Maylin Puente

Nov 7, 2016

Brian gains helped me was very friendly made the paperwork easy helped me understand the car very nice overall the best experience ive had at a dealership so far

Victoria

Nov 7, 2016

Efficient, comfortable, fast and friendly service.

100393m

Nov 7, 2016

It was an amazing experience brian gains explained everything in detail and it was quick and easy he made the paperwork seem less very friendly

BONA5D

Nov 6, 2016

Brian Gains was (and has been) an EXCELLENT salesperson. The experience with the first car we bought from Brian to the now 8+ car we've purchased from him, he has ALWAYS been EXCEPTIONAL! You have his full attention, he answers all your questions, provides hospitality, shows you all the bells and whistles of your car .. just to name a few. Since the first purchase from him, when my husband or I are in the market for a car, we call Brian and let him know what we are looking for and 'he is on it'. If he do not have one in the showroom, he works his magic to make it happen... so much so that our latest purchase was supposed to be a car for my husband, but we ended up buying one for him and for me. Two cars in one day .. crazy, right? CUSTOMER SATISFACTION IS HIS TOP PRIORITY. Because of our experience, it has never been a thought to even look anywhere else. We highly recommend him to our friends and to you:)As always, we are enjoying our latest purchases. THANK YOU, BRIAN.Ms. M

Nancy Kimball Mellon

Nov 5, 2016

They did an over the topJob and even detailed my car.. my son, a Jesuit junior had driven it a BUNCH..... it was returned like NEW!!! Xxoo

PP

Nov 5, 2016

From the moment we walked into the showroom, to when we left with the vehicle, Brian Gaines made our purchasing experience easy and painless. He is knowledgeable with the product he sells and conveys himself in a professional yet casual manner. We were extremely pleased with the overall service provided by Brian and the dealership.

Alex

Nov 5, 2016

We had a fantastic experience at Ferman getting our first BMW, a beautiful X5. Alex Wolf was extremely helpful, sharing his passion and knowledge of every little detail about the car. Alex was very responsive to all my inquiries before and after we signed the papers. We were able to work out a great deal for a truly great car. Highly recommend Ferman BMW to everyone who is looking to buy or lease a BMW.

bdavisarnp

Nov 5, 2016

Nick was very courteous and helpful, the maintenance was done on my care in timely manner. All questions were addressed and car was returned very clean

PP

Nov 5, 2016

From the moment we walked into the showroom, to when we left with the vehicle, Brian Gaines made our purchasing experience easy and painless. He is knowledgeable with the product he is selling and conveys himself in a very professional yet casual manner. We were extremely pleased with the service he provided us.

John Stuart

Nov 3, 2016

Mary Keller is awesome. Her attention to detail and professional acumen are superb...Also, Shane (New Car Mgr) was superb as well...

Robert Rankine

Nov 3, 2016

The dealer repair work & my service adviser were great, but the loaner experience with Enterprise left a little to be desired. I had to wait a half hour for a vehicle and then the first one they could give me was a huge Yukon. Also, when I made my appointment on-line with the dealer, it wouldn't let me reserve a loaner, which may have avoided the dealer's need to send me to Enterprise.

Tom

Nov 3, 2016

We have purchased a number of vehicles from Ferman BMW predominantly due to the fantastic sales person we deal with , Brian Gains. It is also pleasant and unusual to deal with the same Business Manager Eric Lane, as turnover in this industry can be high . Both make the buying experience seamless and positive.

DLA

Nov 3, 2016

We have been customers of Ferman BMW for about ten years. They always maintain the most comfortable and professional environment. Keep up he good work.

Janet smith

Nov 2, 2016

Every one was great Gary Mack was so nice and explained every thing to us could not have asked for more

Maurice

Nov 2, 2016

Brian Gains provides us excellent service every time we have been there to purchase a vehicle. We trust his knowledge and judgement and he's just a super salesman to engage with.

MBR

Nov 1, 2016

Ferman BMW is an excellent center!Gary Mack is the best salesperson with whom I have had the pleasure to work.

Maxwell123

Nov 1, 2016

Ferman BMW in Palm Harbor is an excellent center with awesome service. I am always satisfied! Salesman, Gary Mack is the best sales person I have ever had the pleasure with whom to work !

Barry Minnis

Oct 31, 2016

Jamie Annese in the service area always takes care of me. Her and everyone in the service dept. treats me with "white glove" service.

K. Kirasich

Oct 31, 2016

Always satisfied with this dealership. Thank You.

Mac man

Oct 31, 2016

Brian Gains provides us excellent service every time we have been there to purchase a vehicle. We trust his knowledge and judgement and he's just a super salesman to engage with.

Thomas Aide

Oct 31, 2016

If you are interested in a positive car purchasing experience I strongly recommend going to Ferman BMW , and dealing with Brian Gains. He is very ethical, and knowledgeable as is the whole dealership. Just a great person and place to buy a car from.

mmccoysr

Oct 31, 2016

Brian Gains provides us excellent service every time we have been there to purchase a vehicle. We trust his knowledge and judgement and he's just a super salesman to engage with.

Ted Majer

Oct 30, 2016

You did what I asked quickly and with good service.

Marietta Bibbs

Oct 30, 2016

I had the pleasure to work with Brian Gaines in purchasing my third BMW. He was very knowledgeable in assisting me in making the right decision. I am very pleased with my choice. As usual, I have ALWAYS received excellent customer service at Ferman BMW. I would highly recommend working with Brian Gaines if you are in the market for a new car.

Gary H

Oct 29, 2016

I was doing some research on-line for a new car for my wife. She had a large V-8 engine Lexus SUV and she wanted to stay with an SUV, but a smaller model.We had several responses to inquiries from local dealers, but the dealer that was the most aggressive, and seemingly motivated, was Ferman BMW. Brianne Selfsick at their call center didn't give up until we made contact.Although they were located in Palm Harbor, we set up an appointment to drive over there to view a BMW X3.We were met by Brian Gaines. Brian was very low key. He knew, and thoroughly communicated, the features and benefits of both the specific car model we were interested in, and what he felt set BMW apart from the competition.My wife found an X3 xDrive 28i with the exterior color, leather interior trim color, and options, she wanted on their lot.The negotiation went smoothly with Brian offering a very fair trade in on our car.After the sale was completed, Brian took the time to explain as much about the operation of the car's various features as out brains would allow. He then got us in contact with their BMW "Tech Genius", Sam Watts . We returned a few days later for an appointment with Sam and he walked us through how to use all the cutting edge technology the car had to offer.I would like to add that the meeting we had with their finance manager was also no-pressure. He outlined the various warranty packages available and the costs and benefits and left it for us to decide. Every member of the Ferman team we dealt with at the dealership was respectful and professional from the receptionist right on up. Way to go Ferman !My wife loves this new BMW X3. We would definitely recommend Brian Gaines and the Ferman BMW Dealership to friends and family.

GaryH

Oct 29, 2016

I was doing some research on-line for a new car for my wife. She had a large V-8 engine Lexus SUV and she wanted to stay with an SUV, but a smaller model.We had several responses to inquiries from local dealers, but the dealer that was the most aggressive, and seemingly motivated, was Ferman BMW. Brianne Selfsick at their call center didn't give up until we made contact.Although they were located in Palm Harbor, we set up an appointment to drive over there to view a BMW X3.We were met by Brian Gaines. Brian was very low key. He knew, and thoroughly communicated, the features and benefits of both the specific car model we were interested in, and what he felt set BMW apart from the competition.My wife found an X3 xDrive 28i with the exterior color, leather interior trim color, and options, she wanted on their lot.The negotiation went smoothly with Brian offering a very fair trade in on our car.After the sale was completed, Brian took the time to explain as much about the operation of the car's various features as out brains would allow. He then got us in contact with their BMW "Tech Genius", Sam Watts . We returned a few days later for an appointment with Sam and he walked us through how to use all the cutting edge technology the car had to offer.I would like to add that the meeting we had with their finance manager was also no-pressure. He outlined the various warranty packages available and the costs and benefits and left it for us to decide. Every member of the Ferman team we dealt with at the dealership was respectful and professional from the receptionist right on up. Way to go Ferman !My wife loves this new BMW X3. We would definitely recommend Brian Gaines and the Ferman BMW Dealership to friends and family.

Maritza ruisanchez

Oct 27, 2016

Alex was an exceptional salesperson. Very knowledgeable and pleasant to work with.

Casey

Oct 23, 2016

Great place to visit and buy a car. 500 miles trip was well worth it to meet great people and nice BMW dealership. Special thanks to Robert and Bobby who made my car purchase a breeze. Keep up the good work guys, I will be back Casey

Dougfaraone

Oct 23, 2016

In and out in a couple of hours with a great deal and car that I will enjoy for the next three years! Thanks Alexander.

Msarge

Oct 23, 2016

For awhile now, I've been looking for "that perfect car" -a combination of luxury, power with a lot of goodies that wouldn't break the bank. Ferman BMW had my car!!! And the sales team made it effortless to get it. Thank you!! I will refer my friends to you.

ADMIR HELJO

Oct 21, 2016

I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership.

Sal P

Oct 21, 2016

Steve Phillips was well informed about the cars and was helpful in helping me sort through my choices.

Aheljo

Oct 21, 2016

I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership.

Michael S.

Oct 19, 2016

Convenient, fast and reliable. Exceptional service. Courteous staff. Best around.

DuncanDuo

Oct 19, 2016

Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was awesome getting warranty coverage on a pesky steering wheel noise and also let me know about a recall. he was careful with my car and super professional. I will be back for all the service on my M6 and rate both Ryan and Kim 5-stars for sure!

Jon6688

Oct 18, 2016

I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represents the BMW brand. Keep up the good work.

MG Driver

Oct 18, 2016

I have been driving for over 55 years and, in that time, have purchased over 26 automobiles from dealerships. I have never worked with a better client advisor than Kenny Russell. His knowledge of the BMW product was impressive and he was very accommodating of my busy schedule. Throughout the purchase process, I felt I was being dealt with honestly and that he was sincerely interested in getting me into the vehicle that I wanted at a reasonable purchase price. Work that Kenny promised would be done before I took delivery of the vehicle was completed as he promised. I have never worked with a better client advisor. In my opinion Ferman BMW and Kenny Russell are second to none. I will be back to purchase my next BMW from Ferman BMW and I look forward to working with Kenny Russell again.

AronT

Oct 17, 2016

This was one of the quickest and easiest car buying experiences I have ever had. I would definitely recommend Ferman BMW to anybody considering the purchase and not sure where to go. I will definitely consider them again in the future.

aronAMG

Oct 17, 2016

When I first got to the sales department there was nobody available to help me. I was then introduced to Sam Watts. Well he wasn't a sales agent, he was a BMW Genius. He knew all about the vehicle I wanted to purchase down to the technology and the performance of the car. Having somebody take me on a test drive that wasn't in the sales department really made this a no-pressure sale. He did such a great job at explaining and showing me all of the features while I was driving I felt extremely comfortable without having to make a decision. Never once did he ask me if I wanted to purchase the car or if I was ready to buy a car that day. I would definitely recommend this dealership or Sam to anybody that goes there. What a new way of buying a car.

Evandunk

Oct 16, 2016

Kenneth Russel was my sales associate. He was great. We did a lot of the sales info via text and email that worked great with my busy schedule. He was efficient and had all necessary paperwork ready when I arrived. I would recommend Kenny to everyone.

Donna

Oct 15, 2016

Gary Mack was wonderful to work with. Very personable and he knows what he is talking about. There was no hard sell and was a painless process

Dominick Conciatori

Oct 14, 2016

Thanks Sam for all your help with the technology in the car.

Dominick Conciatori

Oct 14, 2016

Mary was very pleasant and honest to deal with in purchasing this car. She informed me about the working of the car.In addition Sam the BMW Genius came to my house and went over and set some presets for my car.

wilstoy

Oct 14, 2016

I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First, let me say that I take great pride in the care of my vehicles, both mechanically and cosmetically. My vehicle is waxed (by me personally with Meguiars Next Gen2) every three months. It is detailed by me on a weekly basis. I was allowed 36,000 miles on the lease, and as of the date of the "inspection" the odometer showed about 26,000 miles. The car was stored nightly in my garage. In short, it was immaculate........or so I thought.My inspector, after looking over the car, complemented me on its appearance and remarked that it would be a keeper, meaning that the dealership would keep it for resale, based on its appearance and mileage.HE THEN PRESENTED ME WITH A BILL OF $800.There were two small (about 1 inch) scrapes on the front wheel rims that were barely visible to the naked eye. BMW would charge me $300 Apiece to "fix" them. There was a dimple on the front bumper about the size of a quarter (no paint missing). Repair cost: $100. A scratch on the rear bumper about 2 inches long. Repair cost $100. He also informed me that I would probably have to replace the tires, since they were very close to the margin allowed for treadwear.THOSE WERE THE SUM TOTAL OF IMPERFECTIONS ON THE EXTERIOR AND INTERIOR OF THE CAR. When I asked him what he considered normal wear and tear allowed in the lease, he did not give me a definitive answer.Needless to say, I was VERY skeptical of this procedure and decided to consult with another dealer in the Tampa area. He told me that his dealership did NOT do the lease termination, but used an independent agency. I called the agency, who sent an inspector to examine the vehicle. He was most complimentary and gave the vehicle a perfect rating, and also noted that the tires were within the legal tread ratings.I then turned the vehicle into the dealer. They handled everything very professionally.I found out that Ferman was given the authority by BMW to handle the inspections directly. As far as I am concerned, this is like giving the fox the keys to the henhouse. It is a TERRIBLE idea and puts the consumer at the mercy of the dealer. No chance of an impartial third party participation. I am still seething over this experience. I wasted many hours gtting this matter resolved. The well has been poisoned. I cannot in good conscience recommend this dealer to anyone.

ref

Oct 13, 2016

I had a great experience working with my sales person Gary Mack. He was responsible for obtaining agreat lease. I would highly recommend him.

BobQ

Oct 12, 2016

My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW.

BobQ

Oct 11, 2016

My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW.

BobQ

Oct 11, 2016

My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW.

DougS

Oct 10, 2016

My sales rep Robert was outstanding. I took a long time to make my decision and stood firm on what I wanted. Not only did Robert patiently wait for me he delivered. When they delivered my car, a car expert, Sam we really informative explaining the many options my BMW offered that I would have never know. Overall the entire experience was a pleasure.

MoeB

Oct 10, 2016

Brian Gains at Ferman BMW has been the most patient salesman that I have ever worked with. He really goes above and beyond to find a customized offer for you!

Carol A Bagarella

Oct 9, 2016

This was my first experience in looking for a BMW.. i have had Chevys for the past 31 yrs.. Steve Venden was wonderful with all his knowledge about the different BMWs.. When it came to picking out the one i wanted he was able to have it ready for us within a short amount of time.. He was also very patient in explaining all about the car as i had no idea about half of the things the car had to offer. truly amazing.. i love my BMW and how smooth it rides.. Steve was a great salesman and we would recommend him to all our friends.. Thanks again to Steve for making my first purchase of a BMW a wonderful experience....

Enrique G. Jackson

Oct 8, 2016

I was buying out of state, I had shopped Cars.com for months, and out of nowhere popped up the BMW Z4 Roadster I was seeking, I had read the all reviews on FERMAN BMW and made my decision, I knew this was the dealer to make my purchse , I made the phone call, and Client Advisor "Alexander Wolf " called me promptly, I had asked him to confirm that they had the car in inventory & avalible, and I booked my flight to Florida,prior Alexander had made the buying process a breeze, He sent me photos and initated the whole process on a short given notice, Alexander went "beyond the call of Duty" by even taking care of some documents on his "off day" and after hours when he went home for the night after work , WOW! ( unheard of) , ensuring my purchase was ready, upon arrivial at FERMAN BMW Alexander was very accomidating ,pleasant & friendly, and a special shout out to "Sam Watts" BMW Genius for helping out in all aspects of my experience also while at FERMAN & with BMW's iDrive Genuis for showing & explaining to me me all the tech features in the iDrive computer & helping me out with the car delivery, a true gentle with a great future ahead of him with BMW/Ferman, my wife and I are looking forward to buying from the good people at FERMAN BMW again in the future.

gym gal

Oct 8, 2016

I purchased a certified pre-owned 535i on August 31st, in the pouring rain. Sam helped me with the basics of operating the vehicle, so that I could drive it home!! The following week Sam came out to my house and had set up much of the technical aspects for the vehicle. Sam was very patient and professional!! He told me that I could call him any time with questions on operating the fine points of the car, and that I could stop by Ferman and see him, or that he could come out to my house!! Really appreciate the customer service that Sam gave to me!!

Darla P

Oct 7, 2016

I purchased a 2017 BMW X1 last week at Ferman Palm Harbor and the experience was exceptional! This is my second purchase at this dealership and I am very pleased with my purchase and how it was handled. Mary Keller, Joe Cleaver and Sam Watts were professional and without a doubt the best in the business! I will continue to purchase from them for years to come! Thanks Mary, Joe and Sam! You are terrific and deserve to be recognized for your excellent knowledge and leadership!

Darla

Oct 7, 2016

I purchased a 2017 BMW X1 last week at Ferman Palm Harbor and the experience was exceptional! This is my second purchase at this dealership and I am very pleased with my purchase and how it was handled. Mary Keller, Joe Cleaver and Sam Watts were professional and without a doubt the best in the business! I will continue to purchase from them for years to come! Thanks Mary, Joe and Sam! You are terrific and deserve to be recognized for your excellent knowledge and leadership!

Claudia Clement

Oct 4, 2016

Brain Gains did not waste any of my time. I told him what I wanted for a car and that I was sick a did not want to spend a lot of time shopping. In fact I can't stand going to car dearships! Brain Gains at Fermman BMW made it easy and was sensitive to my condition. No pressure just well informed and fast. I was served hot tea for my sore throat . I had bought a car from them quite a while ago and had since strayed from the BMW family. Since then I have never been very happy with other cars. But I always remembered Brain and how wonderful his demeanor . I was so happy that he was still there and it also says a lot for Fermman.

Drew

Oct 4, 2016

Ferman BMW is trustworthy and offers better customer service than any other dealership I've visited.

Franklyn Jackson

Oct 4, 2016

Both Gary Mack and Sam were very very helpful and helping me set up and understand the workings of the X1 I really enjoyed my experiences with them and will be back in contact with them to give me a refresher course on the workings of the information center

Louise Sherman

Oct 3, 2016

Robert Chodorowski and Marcos Villas made my purchase a memorable experience. Both took great effort to ensure I understood the options for my new 428i Gran Coupe and that I was completely satisfied. I could not be happier with their support and patience.

Michael A.

Oct 3, 2016

Nick is always a pleasure to work with. He is very professional, courteous and I feel like he is always trying to take care of me rather than trying to sell me something. that is truly appreciated.

naresh

Oct 2, 2016

great service,knowledgable and polite.explained everything about the car in detail.

HappyMini

Oct 2, 2016

I had just purchased my 2014 Mini Cooper from a small dealer, and brought it to Fermin for a minor repair. Charles Drivas, Service Manager, was so very helpful! I had never had a Mini before, and Charles was wonderful in explaining all the features and how to program everything. I thought I was doing something wrong, but it turned out to be a defective radio/computer system, which was covered by the warranty. Fermin had to keep my car overnight, but I was not I convinced at all, they provided a rental car at no charge. Great customer service! Charles checked my warranty, and took care of so many items, when I left, I felt like I was driving away in a new car! Excellent customer service!

Lynn123

Oct 2, 2016

With four months left on my first car lease with Ferman, I received an invitation to participate in the pull ahead program. My husband Will and I stopped by Ferman last Friday to look around at the new 3-series cars. Steve Venden greeted us, answered all of our questions and ascertained what I wanted.. On our test drive, he was very hands-on pointing out all the features on the car. Steve was very personable, competent and knowledgeable. He worked hard to match me with the vehicle I wanted. His attention to detail simplified signing the paperwork in the finance department and in returning my first lease. Very pleasant experience.

Linda

Oct 1, 2016

I received the recall letter months ago for the air bag recall on drivers side. I have been waiting for production and distribution for months. My turn finally arrived and was able to get part installed quickly.

Kim

Sep 29, 2016

Great experience! Very friendly and knowledgeable Sales Advisor, Alex. He never made my husband and I feel rushed or pressured, instead making sure he introduced us to a variety of different models that fit the criteria we were looking for. He was amazing. Sam, our "Genius", was extremely patient, making sure I understood all features that my new vehicle had to offer. I thoroughly enjoyed learning from the "Genius" because my busy lifestyle doesn't afford many opportunities to read the owner's manual. Lucas, my Service Advisor, took care of the few items I requested be done at the time of the sale. He was a pleasure to work with, prompt, efficient, and friendly. Overall, a fantastic experience at Ferman BMW in Palm Harbor, Florida. -Kim

Tom Barry

Sep 28, 2016

We had no intentions of buying a vehicle that Sunday we drove into Ferman BMW. My wife and I parked and casually strolled around the lot looking at cars.Not immediately but rather in the appropriate amount of time a sales person, Brian Gains, came out to greet us.We were immediately put at ease by his demeanor. We looked at few different types of BMWs, X1, X3 and X5, and he was very knowledgeable about the vehicles. We weren't looking to purchase a new vehicle but rather a slightly used, "certified" vehicle. Brian took us to a used X5 with low mileage. We went for a test drive and fell in love with the car.Inside the office, Brian was very attentive and did all the running around, back and forth, to the manager. We settled on a deal and were out of there in a short period of time. The whole experience was very satisfying. Since the purchase Brian has been in touch with us a number of times making sure we were satisfied with the purchase and emailing me a couple of hints and sites I could go to for help. And yes, I do have the "BMW Genius" phone number.All and all I would recommend Brian and Ferman BMW to anyone who wanted a really good buying experience.Sincerely,Thomas J. & Karen E. Barry

Rob DeMotts

Sep 27, 2016

The whole experience at Ferman BMW was perfect! I selected my 2017 X6 and in just 4 weeks it came from the factory just the way I wanted it. The followup and attention I got from the sales person, Steve Phillips, was impeccable! Then when I picked it up Sam Watts showed me all of the details with great care. It was the first car they got that had the new Apple Carplay and he spent time learning it all before I arrived so he could show me all of the cool features.They have earned a long time customer!Rob

Georgia

Sep 26, 2016

Loved the whole process and I didn't even end up getting the car fixed not because of the establishment but the cost of the repair was too much versus the value of the car. I thought that everyone was kind and courteous and I enjoyed the experience.

Rob

Sep 26, 2016

The whole experience at Ferman BMW was perfect! I selected my 2017 X6 and in just 4 weeks it came from the factory just the way I wanted it. The followup and attention I got from the sales person, Steve Phillips, was impeccable! Then when I picked it up Sam Watts showed me all of the details with great care. It was the first car they got that had the new Apple Carplay and he spent time learning it all before I arrived so he could show me all of the cool features.They have earned a long time customer!Rob

David

Sep 25, 2016

Went in to get a bmw worked with Alex Wolf, he got me to dollar for my trade and into very clean 3 series. Would highly recommend working with Mr. Wolf on any vehicle purchase/lease. Sam Watts is the bmw tech pro that will teach you how to work the bmw to its fullist. Wounded group of people over at the Ferman dealership.

New 4401 owner

Sep 24, 2016

I have purchased two cars using Steve Venden as my salesman. I am a repeat customer because Steve is competent, very personable, and a pleasure to work with through the buying process. He takes the time to explain the workings of the car, and I have never felt rushed or pushed into a purchase. I have also felt free to speak my mind to him. I esp. appreciate that he explained the car's features hands on and readily answers any question that I have had, sometimes twice! After I purchased the car, he even programmed some of the settings for me such as Bluetooth and radio channels and also thoroughly went over the car's functions, many of which were new to me. Another special touch from Steve are personal notes on my birthday and anniversary of the car purchase. I feel very comfortable with Steve and would highly recommend him.

Daveaff4

Sep 24, 2016

Went in with a trade Alex Wolf got me top dollar and into a very clean 3 series. Mr. Wolf was extremely knowledgeable on the bmw product line, helping me pick out the correct car. Also to finish out the process super tech wizard pro Sam Watts gave a very thorough crash course on the workings of all the technology in the car. Would highly recommend going in to make your next/first BMW purchase/lease!

jeanbean

Sep 24, 2016

I have had Steve Venden as a salesman now for two BMW purchases. I have been a repeat customer of his because he is competent, personable, and easy to work with. He takes his time with me during the car buying process, and I have never felt rushed or pressured into the purchase. I esp. have appreciated his explanation of the car's features, and he has also shown me "hands on" how the car works. He has made the car purchasing experience a pleasant one.

Kim

Sep 24, 2016

We were extremely pleased with the service provided by the salesperson James Byrd and the BMW genius Sam Watt. Both of them were extremely knowledgeable, patient and went above and beyond to make our buying experience stress free. We would highly recommend this dealership and are hopeful that the service dept. will be just as good and efficient

Ron

Sep 24, 2016

Took car in for regular scheduled maintenance. Service adviser very helpful, told me what was to be done and advised me of recall. I had minor scratch repaired. It looked like new.

Sandy Foster

Sep 18, 2016

I got a new cell phone and had some frustrations with the navigation system not working properly. The bluetooth was quickly fixed by Sam Watts who more than deserves the title "Genius" and was able to answer a lot of questions for me. Sam had to get a few questions (Navigation related) that stumped him and so he brought it Kenny Russell who was able to answer all of my questions and show me some tips and tricks. My clarity of my BMW is a lot higher now and I have a new appreciation for the ultimate driving machine!!! After, they washed and vacuumed my car which was complimentary... What an all-star team here. Keep it up guys!!!

Alex Lopez

Sep 18, 2016

I purchased yesterday an X3 from Ferman BMW...My salesman's name was Kenny Russell.. I got what I was looking for, all thanks to Kenny, who really has a great capability to listen you and can guide you into the right direction to achieve your goal. Kenny knows lots about theses vehicles and the inventory available to fit your needs. I strongly recommend Kenny Russell for your next purchase experience. The financial team were very transparent with me from the begining in order for me to encounter no sorprises at the time of signing my purchase.

rstillman15

Sep 18, 2016

Once again these guys these guys helped me out with a different scenario. I was in town, decided to stop by and see what inventory they had. I am not yet ready to buy but Kenny Russell helped show me some new features that will appear in the vehicles to come. Can't wait for Apple to make a wireless charging phone.

Alan Marek

Sep 17, 2016

This was my first visit to Ferman BMW. I had planned to meet with a Sales Manager I had spoken to over the phone the previous day, but when I arrived I learned he was out until late morning. At that point I was introduced to Kenneth Russell. I was at first disappointed that I could not meet with the Sales Manager, but after spending 5 minutes with Kenneth, I was glad that things worked out this way. Kenneth Russell is one of the brightest, knowledgeable BMW sales specialist I have ever met! Kenneth made my one hour trip to the dealership most worthwhile! I cannot say enough about my favorable experience!

Michelle Ponnudurai

Sep 16, 2016

Jamie is the best service advisor I have ever had. She always goes out of her way to ensure my experience is fast, effective and easy. She goes above the call of duty to make everything go smoothly, and when there is any challenge, work with me on finding a quick solution. I love Ferman BMW!! Steve Vendem is also the best salesperson, and has sold my husband and I our last few cars. He works so hard for his clients like family and makes sure it is a great experience!

Bob DiPalma

Sep 15, 2016

I made an appointment that morning. Brought the car in that afternoon. Car was fixed and I was on my way in no time.

Beverly & Jack

Sep 14, 2016

Kenny, was terrific! He was soft spoken and very knowledgeable and caring and wanting to satisfy our needs in what kind of car we were looking for. I would rather have a gentleman as this man, than a strong spoken person, that acts like he knows everything!! He treated us like he would like to be treated , if he was looking at buying a car. It was a pleasant experience in every way! When you spent the kind of money we did ,we would only want to have the BEST experience! Kenny was such a BONUS !!

Paul P Winter Park/Orlando

Sep 9, 2016

Joe Cleaver is the consummate professional who is thorough and delivered on everything promised with no surprises and no games. Car buying or leasing can be challenging at times but the professionalism of the dealership and especially my Client Advisor, Joe, made it a seamless transaction. I made the drive from Winter Park/Orlando to Palm Harbor to do business with them because I felt they were fair and would deliver on what they said they would; and they did! Excellent Experience!

ScottMTampa

Sep 8, 2016

Amanda-Sales, Samuel (BMW Genius), John-sales, Shane-sales, and sales mgr. Pete all treated me very fairly and professionally. I received a very fair price and the best treatment. Thanks Ferman!

Chris and Lavonne

Sep 7, 2016

We were very impressed with the quality of the service and sales staff. Doug in Sales was an expert. Gave pertinent information and answered all of our questions. Jamie Byrd was an awesome salesman. He was never pushy, always polite and accurate. He went above and beyond to answer our endless questions and was always there with a smile.Eric in the business office was an owner! Even when not in his department, he answered our questions and took us to the right area to make sure we had what we needed. All around, best dealership we have dealt with in 30 years.

Jennifer

Sep 4, 2016

First time having service done at this dealer. Service was quick and easy. The staff were friendly and professional.

joann rosenberger

Sep 1, 2016

Great work and exceptional service each and every time. Jamie is a great advisor. She texted me and called me to let me know of the findings and then also checked on a few things for me and responded immediately. Exceptionally great service!

Teacher

Aug 31, 2016

Sam was an awesome BMW Genius technician, taught me tons about my new car in a short amount of time. Thumbs up to Sam Watts!!!

Jane

Aug 30, 2016

I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time.

toms bmws

Aug 29, 2016

I received notice from BMW for regular scheduled maintenance of our 2015 228i and called my service person for appointment and to arrange for a loaner vehicle. Everything was done in typical Ferman perfection. My service advisor, Jamie Annese, is second to none. She always stays in touch and is forever pleasant (and always has a full candy bowl at her desk). She has always stood head and shoulders above the rest at Ferman BMW service even when I have service done on my 2005 330i.

shirley

Aug 27, 2016

Jamie, our service advisor, is always very professional and willing to do whatever it takes. She is extremely knowledgeable and easy to work with. My new car has some electronic issues and Sam Watts along with Kenny spent a lot of time trying to make things right....appreciate their help. They are also very knowledgeable and helpful. Steve Phillips was our salesperson and he is very personable and easy to work with. Eric in the finance department is also a great person to do business with....thanks to everyone.

nadiagraz

Aug 26, 2016

Let me begin by saying I have purchased many cars ranging from Range Rovers to Mercedes and beyond. And I might add , I have always hated the experience because of the fact that I felt like I was being taken advantage of in one way or another. After all, salesman have a certain reputation for a reason. That is until I met John Grima. He is first and foremost a fantastic human being. Which sets him apart from the other bloodsucking salesman I have encountered in the past. He went above and beyond in insuring my car buying experience was fantastic. I live in NY and was purchasing a car to use in Florida so this was an issue. Having never met John we spent many weeks going back and forth on the phone. When I finally took delivery of my vehicle in Florida everything went smoothly. The car I ordered was flawless and perfect in every way. Go see John Grima for a different car buying experience where honesty and genuine consideration for others will change the way you view car salesman forever. Thanks again John, you are truly the best !

David Nichols

Aug 25, 2016

I've never had a better car buying experience. All was as advertised and as promised.

Lualice

Aug 25, 2016

Brian Gains with Ferman BMW is the best. Not only did he give us world class service, but him and his team worked with us on the price and beat the other dealerships we were working with. Although we had to drive from Orlando to Tampa the price and service were well worth it. Thanks Brian and the Ferman BMW Team!Luzaida A.

myfirstbmw

Aug 25, 2016

I purchased my first BMW from Ferman BMW and my sales advisor was Brian Gains. From beginning to end the experience was fantastic. Brian was extremely knowledgable of the vehicle and made my decision to purchase very easy. Also our business manager, Robert Haines, made the financial side of our purchase pleasant and timely.

Luzaida

Aug 24, 2016

Brian Gains with Ferman BMW is the best. Not only did he give us world class service, but him and his team worked with us on the price and beat the other dealerships we were working with. Although we had to drive from Orlando to Tampa the price and service were well worth it. Thanks Brian and the Ferman BMW Team!Luzaida A.

Mandeep101

Aug 22, 2016

Amanda and Kenneth were my salespeople and I couldn't have asked for a better buying experience. They were both friendly and knowledgeable and went over the top. I had such a wonderful experience that I will do all my car buying from them and recommend them to any of my friends and family who are in the market to buy.

Christine

Aug 21, 2016

Your staff was very professional. Mike made me feel very comfortable and courteous. The time frame was completed sooner then I was told. Very happy

joy13

Aug 21, 2016

I purchased my first BMW for you and I will never buy another car any where else. I love my car and the service was great at the time of the sale and it has continued to be extremely helpful whenever necessary. Kenny Russell is always there for me. He is understanding, kind, sincere and always goes the extra mile. Thank you Kenny and thank you Ferman.

2 gray cars guy

Aug 19, 2016

At yesterdays service, everyone I came in contact with at Ferman BMW was helpful, friendly, courteous and always smiling. The service was exceptional and the experience grand.I love Ferman BMW & Mini Cooper....both are simply wonderful

Kevin O'Malley

Aug 18, 2016

Great from start to finish.....On time and courteous

Allen

Aug 17, 2016

Jamie, "my Service Rep" always handles my issues with clarity, saying what will happen and delivering on what she says. She is gracious about getting me in given any emergency issues and is always prepared to offer a loaner vehicle if required.

Brian Garrison

Aug 17, 2016

The Service Department was very helpful and knowledgeable. The facility was amazing, and comfortable to wait in.

Dee

Aug 17, 2016

The follow up for my airbag replacement was impressive!

Babson79

Aug 17, 2016

If it was not for nick I would not continue going to your dealership your to expensive. My car is 10 years old. He tried to do the best he can to work things out for me.

Jeanne1707

Aug 17, 2016

I was so very happy with everyone who was involved in the servicing of my car. Everything met my expectations. Thank you so very much!

Princess24

Aug 16, 2016

Alex was extremely easy to work with and was very knowledgeable. I recommend him without question and would not want to work with anyone else. He made the car buying experience amazing!!!!

Max

Aug 15, 2016

Marcos Villas was helping me to buy a used x5 2012 . Great experience, all was done in 15 min. Honestly, they asked me to provide this feedback, why not, they did a really good job. The service was perfect!

Jana B

Aug 15, 2016

Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticipated due to a part that needed to be ordered, but I was given a 4 Series loaner so I was not inconvenienced.

HavinFun1

Aug 14, 2016

We bought our first BMW this year and have thoroughly enjoyed working with Brian Gaines and Kenny Russell at Ferman BMW of Palm Harbor. Brian, our sales rep, was very helpful and knowledgeable in securing the exact vehicle we wanted and ensured the buying process was as streamlined as possible. Kenny is the BMW Genius and the title certainly fits! His knowledge of the BMW family of vehicles is amazing. He helped us with all types of questions, any time of day or evening, which completely enhanced our enjoyment of our new BMW. Thank you for the wonderful experiences! A.I.

Jan 79

Aug 14, 2016

Kenny Russell has been great to my family. He is always so polite, helpful and professional. I would highly recommend him to anyone that is interested in buying a car from Ferman.

Mary

Aug 13, 2016

Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point.

L Melchiore

Aug 12, 2016

As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my vehicle.

Alana Beneke

Aug 11, 2016

My service advisor Michael Neff helped me immensely. The engine light was on and while they fixed that problem he had them fix something else.

Cheryl

Aug 11, 2016

Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a record of my inquiries and requests.

Brian Singletary

Aug 10, 2016

Team is excellent. Jamie is my service rep and and is very detailed.

SteveBurcham

Aug 10, 2016

I had an excellent experience at Ferman BMW. I was fortunate to have Jamie Byrd as my client advisor. Jamie always treated me with honesty, sincerity, and respect. I most of all appreciated Jamie's passion for family, faith, and friendship.I have leased twice at another BMW dealership in the area, and even though they have the same vehicles, the fantastic service and outstanding staff at Ferman BMW is what makes them stand out from the rest.Jamie Byrd's knowledge, courtesy, and professionalism will keep me coming back to Ferman BMW for years to come.

gtmuniz1

Aug 9, 2016

We are from Tampa but decided to go to Palm Harbor to purchase our car. Steve Venden was our salesman and listened to our needs and we ended up with the perfect car for ourselves. We purchased a 650I BMW. We were not sure how to use the parking assist and Kenneth Russell came to our home and taught us how to use it. Today we were going to run errands when the screen came on saying that our tires were needed air. Again, we called Kenny and he helped us to reset the screen. Kenny has definitely been a genius to us! Gerald & Toni Muniz

STEVE FARRIS

Aug 8, 2016

The service adviser had great customer communication on updates and status of service and repairs.The repair work was under warranty, and no cost nor doubts to the needed repair took place.This is the most clean ,processional,knowledgeable, and courteous dealership that I have ever experienced in my 35-40 years of purchasing vehicles. I am the GM of a construction company and take care of purchasing our fleet vehicle and equipment needs. I can only say, I wished Ferman BMW sold trucks and heavy equipment !Hay BMW guys, your missing the boat...a beamer 4 X 4 crewcab !! Wow, I would be the first inline!!

mdealdrey

Aug 7, 2016

Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside, waited a bit but after 1 hour they bought my car to the front. A suggestion: Improve out-going car paperwork process because my car was out front for more than 15 minutes ready to go but was withheld allegedly due to the paperwork.

Dneiser

Aug 6, 2016

Recently bought a CPO BMW X5 fromFerman Alex Wolf was passionate, and informative about BMW, and was great to work with. Recommend Alex highly.

Daphne

Aug 5, 2016

Brian Gains was our salesman at Ferman BMW. He gave us excellent help. He listened, sincerely wanting to know what we were looking for. Then Brian spent the time to find the perfect car for us. He did not try to sell us on what we didn't want. He was extremely knowledgable about his product and always ready to help or answer questions. We will return to Ferman BMW and will definitely work with Brian again.

mayrelk

Aug 5, 2016

I own a BMW x3 and had been struggling with connecting my phone to the media system. The adapter I had did not connect to my phone if I had a case on it. I was told Kenny the Genius might be able to help me. Kenny Russell was not only helpful, he was super polite. He gave me a piece of hardware that solved my problem once and for all! He was awesome, super friendly and very knowledgeable.

Revdaph

Aug 5, 2016

Brian Gains was our salesman at Ferman BMW. He gave us excellent help. He listened, sincerely wanting to know what we were looking for. Then Brian spent the time to find the perfect car for us. He did not try to sell us on what we didn't want. He was extremely knowledgable about his product and always ready to help or answer questions. We will return to Ferman BMW and will definitely work with Brian again.

John L.

Aug 4, 2016

My salesperson, Brian Gains, was very helpful, knows his cars, tells it like it is and me feel like a part of the family at Ferman BMW. Everyone in the dealership was very friendly and had smiles on their faces. Brian found the car I was looking for and gave me a great deal. To Me, this was the best Dealership i have ever been in.

Birthday2016

Aug 4, 2016

Kenny and his bosses went way over the top with my vehicle . It was a birthday gift from my son and it was a total surprise! Truck parked sideways with a huge bow on it! Kenny (our salesman) also video taped the whole birthday surprise. He also sang Happy Birthday to me. I was so overwhelmed with happiness, it took a week to believe it was real! I would refer everyone to Fermans Dealership!! They are all Professional with a very personal touch. A+++

LAMPRECHT

Aug 3, 2016

I knew right away when I walked into the dealership that it was a first class operation. Brian Gains met me at the door and he was a super guy to work with. He is a no nonsense guy, friendly and tells like it is. Buying a BMW from Brian made the car buying fun.

manr23

Aug 3, 2016

Ferman BMW is an exceptional dealer and their service department is the best in the Tampa Bay Area (Thanks Mike - Service Advisor). I will be buying a new BMW is 5 months and this dealer will be my one and only stop!

Dominick Conciatori

Aug 1, 2016

Great job with meet/greet and service adviser was exceptional and was very knowledgeable .

Michael Marika

Aug 1, 2016

I purchased a 2013 335i convertible at Ferman BMW on Thursday, July 28, 2016. My entire experience was awesome! My sales representative John Grima was very friendly and informative. He was patient with my questions and even gave me a brief demo on driving using the sport-mode paddle shifters. The car I bought was exactly what I was looking for and had been searching for over several months. The price was exactly as I had hoped after viewing similar sales all over the South. John went out his way to make sure I was happy and every bit of the process was completed to my satisfaction. He even worked the next day to find the vehicle's spare key and fix a minor issue concerning the car's under carriage. Ben the finance specialist was helpful and friendly. He worked with me to pick the perfect warranty plan for my vehicle. I love my new car and thanks to John & Co. the whole experience was a pleasure!! Thanks John G.

John Sumerlin

Jul 31, 2016

This s35is was my second z4 from Ferman BMW. Steve Phillips was my (truly exceptional) sales person whose one desire is to provide a warm, fully engaged buying experience. He went out of his way with every detail to make absolutely certain that things would go without a problem. To do that, there was a well coordinated team approach including my BMW genius, Kenny Russell who went over the set up of all the technology packages. Kenny even called after I got the car back home to ask if the home link garage door opener was working (it wasn't) but he walked me though each step making certain that it worked. Thanks Kenny. Also I thank Shane McKenzie for helping Steve work a deal that I was comfortable with and his assistance in securing my car from another dealership. Thanks Shane. Bobby Haines put all the financial papers together, great guy. One more comment: Aaron, who handled my lease return was amazing. Ferman is all hands on deck for the customer! I highly recommend this dealership.

suzieq-74

Jul 31, 2016

Kari (I think was her name). I went in Wednesday morning st 9:30. And she waited on me. Let me know what was going on and what else I needed to do and even got my charger for me out of the car cause they needed to fix a couple of tires. So was there longer than I was expecting. But everything turned out great and she was fantastic.

Robert Woods

Jul 29, 2016

We stopped by the dealership without an appointment to check on a minor problem we were having with our telescoping steering wheel. Michael Neff, Service Advisor, welcomed us and worked very hard to address our problem and resolve it. Within 90 minutes, the problem with our X5 was resolved, the vehicle washed and we were on our way.This was our first time to visit the Service Dept. at Ferman BMW, and we were impressed. Everyone was friendly, professional and willing to do whatever they could to address our concerns and make us comfortable.We would definitely recommend this service dept. and dealership.

Peni Dene

Jul 27, 2016

This was my first BMW purchase! No one likes the process of buying a car, however Robert, Alan, John, Bobby and Kenny made the experience awesome! This team makes sure you are comfortable through out your buying experience and truly "fits" you to the perfect vehicle. Thank you Ferman BMW team!

Rose Hebeler

Jul 26, 2016

I didn't even have an appointment and they took immediate care of me.

Pj holmes

Jul 24, 2016

Great service. Treated well recommended Ferman to a friend that used Ferman ford this weekend for her ford foucs

Andy05

Jul 22, 2016

We had a truly great service experience at Ferman BMW. We think Nick Hawk is an outstanding Service Advisor and a great PR ambasador for Ferman and BMW. This is an employee who really cares about customers. We have 2 BMW's and will return to Ferman for service and the next time we are looking for a new vehicle.

Christina Ann Thogode

Jul 22, 2016

Jamie and the service department are outstanding. I will highly recommend this dealership to all my friends. The bagels are excellent. Christina Ann Thogode

Anonymous

Jul 21, 2016

Fixed substantial AC leak in 24 hours but cost of repair extremely steep. Nearly $3,000.

Outland4

Jul 21, 2016

I bought the ding & scratch removal option with my new 535I, and boy, I'm glad I did. The ding in my two-week-old car was fixed so well, I couldn't tell where it was. Highly recommended!

Shark

Jul 21, 2016

The service was courteous and fast. They had to order a part so they gave us a loaner and called us when our car was ready.

Jim Klimia

Jul 19, 2016

Sales representative Steve Phillips, management Shane and Alan and geniuses Kenny and Sam are simply amazing people to work with. These individuals focus on nothing more than customer satisfaction. Probably the best car purchasing experience I have ever had. Thank you Ferman family for having employees of this caliber.

KeithM

Jul 19, 2016

Joe Cleaver and the team did an excellent job! Bought my fourth car from them, and would do it again! Thanks Ferman! Keith M

KeithM

Jul 19, 2016

Fourth Car I have purchased from Ferman BMW! Great job! Very Professional! Thanks Joe Cleaver! John has been great in the past! Sincerely,Keith M

jfrances123

Jul 18, 2016

I had excellent service from both Charles Drivas and Kenneth Russell in servicing my car and re-installing my mini car's Bluetooth. Charles Drivas was very polite, organized and thoroughly communicated to me what needed to be completed for my mini's annual checkup. He was helpful with information on a needed bike rack for my 2015 model and directions on where I wanted to go while my car was serviced. He also made sure that my loaner car was ready for my immediate use and communicated to me the final paperwork before I signed off on completion of work. When I arrived home to Sarasota, FL, I contacted Charles that my Bluetooth no longer worked. He immediately lined me up with Kenneth Russell to assist in getting the phone/car paired for usage... Awesome service!Kenneth Russell-- great, very patient and concise with his step-by-step instructions in getting my Bluetooth and cell phone paired for continued used. There is no way I could have reconnected myself as kept getting hung up on several steps. Kenneth came through and kept me going in very smooth understandable step-by-step instructions... A Veteran Teacher ...truly an asset to Mini Cooper.

Jfinn

Jul 17, 2016

All the personnel we dealt were courteous, explained what needed to be done snd answered all our questions. I do not recall the name of our service advisor

Alan

Jul 16, 2016

I went there without an appointment, but my Sales Person Steven Vinden and Service advisor Nick Hawk provided such a truly exceptional and speedy service.

jensemeraro

Jul 16, 2016

As a long time BMW driver, it doesn't take a lot of convincing to sell me on the value of the vehicle. With so many dealership options in the Tampa area, I am so happy I chose to work with Mary Keller and decided to buy from her for the 2nd time. Even though I have been driving a 328 since 1998, Mary still takes time to ensure I know all of the features and benefits of my new vehicle. Excellent service and follow up post sale by both Mary and Sam. They are both great assets to your organization!

reyes112088

Jul 16, 2016

mike was awsome. great service fast. maintenance explain every question i asked would not hesitate to go back picked my car the next day no issues ever since

Rosemarie

Jul 14, 2016

The service department is always a pleasure to deal with.

Carla

Jul 14, 2016

I had the pleasure to have Steven Venden at Fermans in Palm Harbor Fl, help me in the purchase of my new car. Aside from being patient with our decision of which car to purchase, I feel the Steven also made us a great deal. Thru the process we got to meet a few other smiling faces, all of whom were genuine in the excitement for us in joining the BMW family..

Manoli0206

Jul 14, 2016

This dealership focuses on customer satisfaction. Ferman BMW has one tho g in mind and the is to make the customer's service experience as painless as possible.

Alexander Wolf

Jul 13, 2016

Superb Dealership! I'm from Germany and know that Standards BM wis putting out there and This Dealership exceeds them in every way!!! Best Dealership here on the West-coast in Florida by far! My Service Advisor was Doug he knew how to follow up and went the extra step to make things perfect! Thank you

David Santiago

Jul 11, 2016

Wish I knew to inform the service representative that I had to request to get a BMW as a loaner vice just regular car. At the other service centers that I previously used whenever I reserved a loaner I automatically received a BMW. This should be automatic.

ELIZABETH BORGES

Jul 11, 2016

Great customer service and lounge. Kenny Russell and Marcos Villas are the best employees ever. I initially shopped for a CPO vehicle but purchased a new vehicle bc of them

Pasquale 3rd

Jul 10, 2016

We have been purchasing BMWs from Ferman BMW since 2001. Why...it's just a great place to buy a car.

Eva

Jul 10, 2016

Love the X3 model. Steven was great to work with, very knowledgeable about the x3. Went in for Service on the X1 and decided to check out the X3 and fell in love with the car.

pasquale3

Jul 10, 2016

We have bought many cars from Ferman BMW and have had Brian Gains as our advisor. He hears what's important, what options we want the cars to have, and makes us fells comfortable when getting seriously with pricing. He is courteous, professional, and tells you the facts about the car. Nota pressure Sales person at ALL! We like that about him.

janrace24

Jul 8, 2016

I had a wonderful experience at Ferman BMW. My salesperson, Robert Chodorowski, and my "genius," Sam Watts, were friendly, knowledgeable, and professional, and went above and beyond the call of duty to address my special needs. I would not hesitate for a second to recommend Ferman BMW to anyone seeking to purchase or lease a new car. Thank you. I love my 328i!

jpelle21

Jul 8, 2016

I've purchased 32 cars in my life, both new and used. I mention that to give you an idea of my perspective on buying cars. My experience with Gary Mack at the BMW dealership was top notch. I ordered my car and he communicated every change in status, delivery status, pictures of them taking the car off the truck, etc. He was wonderful to deal with and I would highly recommend the dealership and Gary in particular. These guys know their stuff and it was a delightful experience from beginning to end.

Electron Man

Jul 7, 2016

From making the appointment to getting my car back was quick, easy , professional and friendly. All work was done right and my car is good to go. Since I am particular about the appearance of my car (it's usually cleaner than most cars), I asked for it to NOT be washed and they obliged me - Bravo!All in all I had a great experience at Ferman BMW.

BMW 7 series

Jul 7, 2016

Charles Drivas, is an excellent asset to your company! As always, he went above and beyond his "Call of duty," to make sure that I was well informed, and satisfied with my service.

Kitty White

Jul 7, 2016

When I ordered my car several major items where wrong due to salesman error. They say you get a $100 referral fee. The gal who referred me never me never rcvd it. And I referred a friend ( who bought a mini) and never rcvd it. Shouldn't say your going to do something when you have no intention of doing it. I am definitely buying another mini in 2 years but not from Ferman

Tim123

Jul 7, 2016

I can't say enough about how wonderful Ferman BMW is as far as customer service, service and the customer waiting area. I unfortunately bought my car at Bert Smith since it was 5 min. from my house but EVERY experience since purchase have been an absolute nightmare with them. I drive from St. Petersburg to Ferman for their excellent service.

Brian Watts

Jul 6, 2016

From the minute I walked into Ferman BMW, I could tell that my shopping experience was going to be much better there compared to the dealer I visited first. First of all, there was more than enough vehicles on the lot for me to test drive that I was able to try out all the options and models that I was interested in. This wasn't the case at other dealers. My salesman, Steve Venden, was exceptional. Steve truly knows and loves the product he is selling and it is obvious the minute you start talking to him about BMWs. My first new car buying experience has been wonderful thanks to Steve and the Ferman team.

Harold

Jul 6, 2016

Jamie is awesome! Service was very fast and I got the car washed!

Ryan

Jul 6, 2016

Great place will definitely come back! Great service and people!

Todd

Jul 6, 2016

As always, great customer service and the facilities are second to none.

janrace24

Jul 6, 2016

My experience at Ferman BMW was excellent. My salesman, Robert Chodorowski, and my "genius," Sam Watts, were friendly, knowledgeable, and professional, and went above and beyond the call of duty to address my special needs. I look forward to enjoying a long-term relationship with the team at Ferman, and I would not hesitate to recommend the dealership to anyone seeking to purchase or lease a BMW. Thank you, Robert and Sam. I love my 328i!

Cindy G.

Jul 5, 2016

I drive a 2015 BMW X1 and love it! My iPhone wasn't syncing with the Bluetooth in answering or making phone calls. I stopped by Ferman BMW in Palm Harbor and was referred to BMW Genius Kenny Russell. Kenny was extremely proficient, professional and courteous. He worked on my issue diligently and discovered that my vehicle needed a computer update and my iPhone needed to be rebooted. While he was working with me, he saw that I am still currently using my portable garage door opener. He programmed the opener in my vehicle and gave me precise and easy to understand instructions on what to expect when I got home to complete the programming process. It worked like a charm! I would highly recommend Kenny for any technical assistance with your BMW vehicle. I will definitely keep his business card for future reference and referrals.

Matt Hunter

Jul 2, 2016

Brian Gains was an outstanding representative for Ferman BMW when I bought my new 2016 535i. Not only was he infinitely familiar with the extensive BMW line, but also bent over backwards to get me a car exactly the way I wanted, which was not an easy task. I was willing to pay for the options I wanted, but stubborn about not wanting to pay for stuff I did not need. He took a lot of time and looked all over the country to find my perfect car, which Im delighted with. If you want to get a knowledgeable, charming and low-pressure guy to help you find your BMW, I highly recommend Brian Gains.

Outland4

Jul 2, 2016

Kenny Russell was the awesome BMW Genius at Ferman that showed me the intricacies of my new 2016 535i. Ill be the first to admit Im hard to impress, but Kenny blew my mind when it came to knowing the ins and outs of the electronic systems on my car. Excuse me, its not a car, its a NASA shuttle vehicle with wheels. Kenny was intelligent, charming and very patient, even when I called him back four times with questions the day after I took delivery. When it comes to smart people who know and love their job, Kenny Russell is first class!

JudyI

Jul 1, 2016

After taking delivery of a 2016 M4 Shakir Metallic Orange with Black interior, I wish to express my appreciation to Sam Watts and Steve Venden for the outstanding explanation of its features. The M4 is superb as is your dealership!!! He has also made himself available for any further assistance. Thank you.

Larry M 07-01-16

Jul 1, 2016

It was a pleasure doing business with Ferman BMW. I got a great deal on an awesome 2012 750i. Everyone I met was very professional, helpful and friendly. Sales Consultant Gary Mack was outstanding. He even emailed me a week later asking how I liked the car and if I had any questions.

Linda A

Jul 1, 2016

I've been dealing with this dealership since 2009. Joe Cleaver was my SA from then until 2015 when he moved to sales. Jamie took over his position and is fabulous! She makes sure I am aware of what needs to be done and how long it will take. I purchased my CPO 2012 135i from Mary Keller. I was pleased with her ability to understand my needs at the time. She did a great follow-up after my purchase and kept in touch to make sure I was pleased with my purchase. I just purchased my 2016 228i from Joe Cleaver and I can't say enough about his ability to find exactly the vehicle I wanted. The best idea Ferman had was having someone like Sam Watts to make sure their new car buyers are aware of how to use every button and function in a new vehicle. He is the "guru" of gadgets and my BMW has plenty of them. I am now very capable of using all functions available. Thank you Sam!Ferman is by far superior to any BMW dealership in the area in Sales and service.

Judyi

Jul 1, 2016

After taking delivery of a 2016 M4 Shakir Metallic Orange with Black interior,I wish to express my appreciation to Sam Watts for the outstanding explanation of its features.The M4 is superb as is your dealership!!! He has also made himself available for any furtherassistance. Thank you.

Larry M 07-01-16

Jul 1, 2016

It was a pleasure doing business with Ferman BMW. I got a great deal on an awesome 2012 750i. Everyone I met was very professional, helpful and friendly. Sales Consultant Gary Mack was outstanding. He even emailed me a week later asking how I liked the car and offered to help with any questions I might have.

Linda S. Androvich

Jul 1, 2016

I cannot say enough about the Sales and Service depts of this dealership. Always professional and most helpful in every way. Would recommend to anyone

CindiKJ06

Jun 30, 2016

After having a company car for over 10 years, I had to purchase a vehicle on my own. Gary Mack made the experience easy and actually enjoyable. He listened to my needs and wants and provided exceptional service. After I drove away with my new 328i BMW, he continued to reach out to make sure that I was happy and comfortable with my new drive.

Altin Zeno

Jun 29, 2016

I always had a great experience at the Palm Harbor Ferman BMW. Brian Gains is always professional, helpful and friendly. You know you're in good hands when you work with Brian.

Adrian52

Jun 29, 2016

This is my third 328i that I bought from Mary. She has the most professional and curtious sale attitude ever. She also follows up after the sale has been completed. Mary makes the customer feels like family. Kenny the genius is really a genius. The mannerism he displays is like no other . He is so enthusiastic about what he does and how he does it. My three experiences with these two great personalities was great.. Keep it up guys..

Christinemp82

Jun 29, 2016

Amanda Oetker was absolutely amazing!!! This was my first time in a BMW and she was really helpful and really took out the time to help me find what I was looking for. She was so friendly and reached out to me to make sure she was able to set something up and provide me what I was looking for. She went out of her way and went more above and beyond, then she had to because she wanted to make sure I was able to make my dreams come true with this car. She's amazing and I will recommend her to anyone who wants to get a BMW. She really looked out for me and that meant a lot. :)

DCLW

Jun 29, 2016

Was at Ferman's to buy a used Porsche 911s - was treated extremely well by all the sales staff and I felt that there were very professional and friendly through the whole buying process and was not pressurised into buying their car.I am very pleased with my purchase and buying experience and feel that I will most defiantly be back there for my next car!Thanks to Scott and the sales manager Phil Bennis for their help.

robbin

Jun 27, 2016

Gary Mack was my salesman.... What can I say 1 of the the best. Very knowledgeable on the car I was looking at. Made it so easy to buy.

Marla D.

Jun 26, 2016

Steve Venden is a great guy! He helped me in so many ways when purchasing my BMW. He is very professional, very knowledgeable and will do anything in making your purchase a great and easy one! Thank you Steve!

CATGYZ

Jun 26, 2016

I recently purchased my 4th BMW from Ferman, a 2016 Carbon Black X4 with Saddle interior.I had taken my 2014 X1 in for servicing and saw this vehicle on the showroom floor. My Lease was ending soon so I spoke with Gary and had the deal done in about 2 hours.The Sales team, Finance and Management all go out of their way to make you feel special. Gary spent quite a bit of time with me going over the workings of the new vehicle and has followed up several times since I purchased the car. I Highly recommend Gary and the team at Ferman to all my friends. My husband is on his second Mini and hopes to purchase a new Clubman S in 2017.

Marla DiSalvatore

Jun 26, 2016

Steve Venden is a great guy! He helped me in so many ways when purchasing my BMW. He is very professional, very knowledgeable and will do anything in making your purchase a great one! Thank you Steve!

gatorwaugh

Jun 25, 2016

Leased my second BWM from Mary Keller last weekend. Love my new 228i convertible. Outstanding experience and she and Sam Watts did an exceptional job of walking me through all it's wiz-bang features. I highly recommend working with them both.

gatorwaugh

Jun 25, 2016

Just leased my second vehicle from Mary Keller and it was another excellent experience. Service and Support is exceptional. Mary Keller and Sam Watts did a great job of walking me through all the features. If you are looking for a BMW or a Mini, this is the place to go in the Tampa Bay Area.

BMW320i_Palm Harbor

Jun 24, 2016

Senior Client Advisor Steve Venden is the reason I an a repeat customer at Ferman BMW. Call Steve for the most honest and knowledgeable buying experience you could hope for at a car dealership.

Happy Dennis

Jun 24, 2016

I purchased a 2016 428i Grand Coupe from Gary Mack at Ferman BMW a couple of months ago. By far this has been the best car I've ever owned. My suggestion would be to stop by the dealership at ask for Gary. Tell them Dennis sent you, you won't be disappointed!!

Diana Arnold

Jun 24, 2016

Kenneth Russell the BMW Genius was absolutely amazing in showing me all the features and gadgets my BMW offers. He showed a lot of knowledge and passion towards the BMW brand. He even sat with me a second time a few weeks after I made my purchased and gave my BMW a great clean. Kenny definitely is the guy to go to with any questions and great service!

Jamie88

Jun 24, 2016

When our lease was up, we returned to Ferman BMW to get another vehicle. Gary Mack helped us build the SUV we wanted and handed all the details. His service is impeccable and I would highly recommend him to anyone looking for a vehicle,

PStaff

Jun 23, 2016

Steve Venden is an experienced salesman who knows the vehicles and the sales process well. I have bought from Steve a few times over the years and he has my likes/dislikes and personal preferences committed to memory. Buying my latest CPO was a seamless and enjoyable process. Additionally, my wife and I have had our cars serviced at Ferman for ~7 years and have enjoyed only good experiences.

Holly Harmon

Jun 21, 2016

Did I mention that I love my new 2016 528i. This car is amazing and leasing from Ferman BMW just made my experience 100 times better. They were friendly, knowledgeable, and made it a painless process. On top of that the Sales Associate Amanda Oetker was the highlight of the dealership.

Holly Harmon

Jun 21, 2016

I am I love with my 2016 528i....but what made this experience even better was Amanda Oetker the Sales Associate. She made my experience awesome and I would recommend her to any friend, family or any one else that would listen. Did I mention that this in one of the best cars on the market and a great dealer experience

Robert White

Jun 18, 2016

John Grima, our Client Advisor was outstanding! Everything we asked for was fulfilled above and beyond the "call of duty". I would recommend him for any new customer at Ferman BMW. Also, the finance director, Eric Lane was very helpful in explaining the payment/maintenance options. You are my guys!

Ajazi

Jun 16, 2016

Charles provided amazing customer service and knowledge upon any problem I've encountered with my vehicle. His hospitality drives me straight back to him every time. Trust in Charles, he's the man!

JoJo123

Jun 16, 2016

Joseph Cleaver has my highest recommendation as a sales associate. He assisted me as I traded my 2012 BMW X3 for a 2016 X3. Prior to my 2012 X3 purchase, I owned 6 BMW convertibles which I purchased in Illinois. Meeting an excellent sales associate in Florida was a pleasure and it is my privilege to commend his work on my behalf which was much appreciated. Joe provided me with top drawer knowledge and when I picked up the car he went above and beyond to make sure I knew all the features of my new X3. Thank you again for making my new purchase experience a pleasure. I love my new car!!!

pftaylor

Jun 16, 2016

We just took delivery of a 2017 X3 and couldn't be happier. Our Client Advisor, Amanda Oetker, was professional, well informed, and ensured the entire process was pleasurable.

Drew V

Jun 13, 2016

Kenny "BMW Genius" and Robert Chodorowski were an absolute pleasure to work with, fair deal, world class customer attention and they not only found the perfect 5 series for me but taught me all about its key features. I would definitely recommend them to a family member and will be a return customer.

JW Cole

Jun 13, 2016

Mary Keller made my buying experience easy and efficient, going the extra steps to make sure the process and paperwork made sense and was easy. She was an incredible professional who any serious car buyer would appreciate. Kenny Russell lived up every bit to his title of BMW Genius! Don't even pretend you know everything about your new ride until you have Kenny walk you through all your options. His concierge service of coming to the house and spending as much time as you need learning your new BMW systems is beyond expectations. Before Kenny showed up I thought that I coulbn't be happier w my new 7, after Kenny left I couldn't believe how much I had not known. Kenny make a great car Better.

Drew Villamagna

Jun 13, 2016

Kenny "BMW Genius" and Robert Chodorowski were an absolute pleasure to work with, fair deal, world class customer attention and they not only found the perfect 5 series for me but taught me all about its key features. I would definitely recommend them to a family member and will be a return customer.

Jw Cole

Jun 12, 2016

Mary Keller made my buying experience easy and efficient, going the extra steps to make sure the process and paperwork made sense and was easy. She was an incredible professional who any serious car buyer would appreciate. Kenny Russell lived up every bit to his title of BMW Genius! Don't even pretend you know everything about your new ride until you have Kenny walk you through all your options. His concierge service of coming to the house and spending as much time as you need learning your new BMW systems is beyond expectations. Before Kenny showed up I thought that I coulbn't be happier w my new 7, after Kenny left I couldn't believe how much I had not known. Kenny make a great car

Lori R

Jun 4, 2016

I have a 2014 BMW 328i which I adore. On Memorial Day I bought a new Verizon telephone and couldn't get my BMW's blue tooth to pair with my new phone. My first thought was to call Kenny Russell. He knew right away what the problem was but said the shop was closing in 15 minutes and we were to far away to get their on time. He offered to put a bluetooth upgrade on a flash drive and drive half way to meet us and install the upgrade in my BMW and he did just that on a Holiday in the evening. He had my phone hooked up in two seconds. That is the best service ever!!!! Thanks Kenny.

Lori R

Jun 3, 2016

I have a 2014 BMW 328i which I adore. On Memorial Day I bought a new Verizon telephone and couldn't get my BMW's blue tooth to pair with my new phone. My first thought was to call Kenny Russell, the BMW genius. He knew right away what the problem was but said the shop was closing in 15 minutes and we were to far away to get their on time. He offered to put a blue tooth upgrade on a flash drive and drive half way to meet us and install the upgrade in my BMW and he did just that on a Holiday in the evening. He had my phone hooked up in two seconds. That is the best service ever!!!! Thanks Kenny.

Xavr

Jun 1, 2016

My interaction with the Ferman Team consists of Kenny Russell, Marcos Villas, Amanda Deem, and Mary Keller. All were stellar and new the product inside and out. Amanda was a vision in this gorgeous dress as she displayed the cars features and Kenneth is a wiz and tech guru... Mary put the deal together and Eric Lane put the financials together with the special touch Shane McKenzie; the finance master. With such a great working team it's no wonder that this was my second purchase at Ferman BMW.

Xavr

Jun 1, 2016

My interaction with the Ferman Team consists of Kenny Russell, Marcos Villas, Amanda Deem, and Mary Keller. All were stellar and new the product inside and out. Amanda was a vision in this gorgeous dress as she displayed the cars features and Kenneth is a wiz and tech guru... Mary put the deal together and Eric Lane put the financials together with the special touch Shane McKenzie; the finance master. With such a great working team it's no wonder that this was my second purchase at Ferman BMW.

Cathy Conway

May 25, 2016

Loved my Ferman BMW car buying experience. Brian Gains was very patient, knowledgeable and answered all my questions which made purchasing my 428i BMW very easy and stress free. Brian is a top notch salesman and I would recommend him to anyone wanting to purchase a BMW. Kenny Russell is truly a Genius and did a wonderful job explaining all the features. Both Brian and Kenny have great follow-up. They have emailed and called me to make sure I am happy and not having and problems with my new car. Ferman BMW is extremely lucky to have two intelligent and caring employees. They both deserve a raise and are the reason I will purchase my next BMW from Ferman.

Jdormois

May 19, 2016

The appointment was to help familiarize me to the many electronic nuances of the 535i. I received excellent instructions on the varied menus for operating and enhancing the driver experience. The time spent was worthwhile and will allow me to operate the vehicle more efficiently and safely.

Pat and Kevin

May 18, 2016

We had a great first time BMW buying experience with Amanda Deem, before we even drove out for a test drive, Amanda explained the engineering and safety features of BMW compared to other luxury cars. She made the buying experience very pleasant and stress free. She is extremely knowledgeable and professional in handling all of our questions and requests. We then met with Kenny Russell, he explained all of the digital workings of the car. We were nervous about learning the BMW computer but Kenny did a great job of getting us set up. He was very patient and made us feel confident that we would handle it ourselves. Can't wait to brag to our friends about Ferman BMW especially AMANDA and KENNY. Pat & Kevin

Pat & Kevin

May 18, 2016

We had a great first time BMW buying experience with Amanda Deem, before we even drove out for a test drive, Amanda explained the engineering and safety features of BMW compared to other luxury cars. She made the buying experience very pleasant and stress free. She is extremely knowledgeable and professional in handling all of our questions and requests. We then met with Kenny Russell, he explained all of the digital workings of the car. We were nervous about learning the BMW computer but Kenny did a great job of getting us set up. He was very patient and made us feel confident that we would handle it ourselves. Can't wait to brag to our friends about Ferman BMW especially AMANDA and KENNY.Pat & Kevin Bligh

jeanfreet

May 17, 2016

Had a really great, positive, professional experience with John Grima and Kenny Russell! John was exceptional at finding the perfect car for us and Kenny was a great help in learning how to use it. He really is a genius! They are both always there for any help we may need! Feeling proud to be driving a BMW!

Ken Russell

May 17, 2016

I was in town from St. Louis on business and had a 6 series with a soft top which is the same car I drive at home. It looked like it was about to start raining and I tried putting the top up. Somehow it got jammed or wasn't able to move. The rental place put me through to Ferman BMW, the closest dealership to Clearwater beach. Right away I was put through to Kenny Russell the resident Genius. He tried everything with me over the phone and was very patient. With no luck it didn't work. He offered to come to me and try to get it working for me. He arrived promptly and fix it in no time.. Some how the trunk was open but I didn't get any warning messages about it. After we laughed for a minute he then started showing me some features on the i didn't even know existed. What an asset and smart kid. Very professional and personable. Thanks Ken.

jeanfreet

May 17, 2016

Had a really great, positive, professional experience with John Grima and Kenny Russell! John was exceptional at finding the perfect car for us and Kenny was a great help in learning how to use it. He really is a genius! They are both always there for any help we may need! Feeling proud to be driving a BMW!

fandm

May 16, 2016

Marcos helped me find my beautiful new car. He is patient, kind, professional and knowledgeable. I couldn't be more happy with this purchase. He also had me meet with this genius guy Ken Russell who really knows too much. He walked me through the buttons and menu and even came to my house a few hours later and set up my garage door. What a service! Keep it up guys, I recommend these to any day.

Rstillman15

May 16, 2016

I was in town from St. Louis on business and had a 6 series with a soft top which is the same car I drive at home. It looked like it was about to start raining and I tried putting the top up. Somehow it got jammed or wasn't able to move. The rental place put me through to Ferman BMW, the closest dealership to Clearwater beach. Right away I was put through to Kenny Russell the resident Genius. He tried everything with me over the phone and was very patient. With no luck it didn't work. He offered to come to me and try to get it working for me. He arrived promptly and fix it in no time.. Some how the trunk was open but I didn't get any warning messages about it. After we laughed for a minute he then started showing me some features on the i didn't even know existed. What an asset and smart kid. Very professional and personable. Thanks Ken.

rstillman15

May 15, 2016

I was in town from St. Louis on business and had a 6 series with a soft top which is the same car I drive at home. It looked like it was about to start raining and I tried putting the top up. Somehow it got jammed or wasn't able to move. The rental place put me through to Ferman BMW, the closest dealership to Clearwater beach. Right away I was put through to Kenny Russell the resident Genius. He tried everything with me over the phone and was very patient. With no luck it didn't work. He offered to come to me and try to get it working for me. He arrived promptly and fix it in no time.. Some how the trunk was open but I didn't get any warning messages about it. After we laughed for a minute he then started showing me some features on the i didn't even know existed. What an asset and smart kid. Very professional and personable. Thanks Ken.

Ben

May 9, 2016

Had a great experience purchasing my new car from Robert Chodorowski. Kenny Russell was also insightful and is continuing to offer any help needed with the car. 5 Stars for sure.

1938

May 9, 2016

My wife and I spent two hours with Kenny who explained and illustrated the technical details of our 2016 528i. It was the first time we had an opportunity to go over the details of the new technology and it was very helpful. That does not mean that I might have to return for a review, but I am greatly appreciative of Kenny's patience as well as his expertise. It was two hours well spent. On top of all that Kenny personally washed our car. He is an excellent addition to Ferman BMW's outstanding team.Bud Elias

Bcutler1

May 9, 2016

Had a great experience purchasing my new car from Robert Chodorowski. Kenny Russell was also insightful and is continuing to offer any help needed with the car. 5 Stars for sure.

Cyndizzle

May 1, 2016

Just an overall great experience! Was well taken care of and my BMW was repaired in one day. Kenny went above and beyond to ensure I was set up with a loaner and Charles supplied me a thorough list of what work will need to be done in the future with timelines that allow for budgeting instead of being caught with an unexpected expense. My buisness stays with Ferman! Bert who?

Linda

Apr 30, 2016

Kenny Russel is truly a "genius" he did a wonderful job helping explain my BMW 640i. Highly recommend him!

danscomp0

Apr 26, 2016

I came in with my daughter a couple weeks ago to look for a new car with her and I had a great experience at Ferman's BMW. Marcos Villa was such a wonderful sales person, who helped my daughter find the perfect car at the right price. He provide many options for me and my daughter to look and test drive as well as providing the details and specs of each car. The signing papers at the end went smoothly with no complications and my daughter left with a white 228i. I'd definitely recommend him if anyone is looking for a car. He provides great customer service and very easy to work with.

Allen867

Apr 25, 2016

We first came into the dealership back in November 2015 and Marcos Villas showed my wife and I several models of interest. We were not quite ready to buy so we made a couple of more trips to the dealership and received helpful and courteous service from Marco each time. Finally in April 2016 we came into the dealership ready to buy. Marco presented us with a very good deal and we purchased a new 535i that day. At this point Kenny Russell became involved and gave us a very thorough orientation of the vehicle. He was extremely helpful and worked very effectively with Marco as a successful sales team. My experience with the dealership as a whole, was very positive and our interaction with Marco and Kenny was a pleasure. I highly recommend this dealership and Marco and Kenny in particular. Steve

Allen867

Apr 24, 2016

We went to Ferman on 3 occasions and Marcos Villas was so awesome to let us test drive a couple of models once we narrowed it down we knew what we wanted he was great in helping us through the process we love our New 535i and Kenny Russell spent a lot of time showing us the inside workings of our new car we love it and they will see us again here soon

Bill Ventrice

Apr 24, 2016

I Highly recommend Ferman BMW of Palm Harbor and Amanda Oetker! Excellent service, would recommend you go see her if you are considering purchasing a car.

Jim Duffy

Apr 23, 2016

I have purchased more than a dozen cars. Bar none, Steve Venden, was the best. He was the most knowledgable car salesman I have ever dealt with. He knows BMW like he invented it. A pleasure to deal with. Thanks Steve!

Ambrosia

Apr 22, 2016

Robert Chodorowski has to be the best car salesman in town! What a great and comfortable experience it was to buy a car from him! Kenny Russell made my day!! He really is a genius and was willing to drive to my house to program the garage opener for me. He's available via email, phone or will give you all the time you need in person at the dealership. It's a blessing for Ferman BMW to have such a caring and intelligent young man on their staff. Gosh, he even cleaned my car for me!!!

Ambrosia

Apr 22, 2016

Robert Chodorowski has to be the best car salesman in town! What a great and comfortable experience it was to buy a car from him! Kenny Russell made my day!! He really is a genius and was willing to drive to my house to program the garage opener for me. He's available via email, phone or will give you all the time you need in person at the dealership. It's a blessing for Ferman BMW to have such a caring and intelligent young man on their staff. Gosh, he even cleaned my car for me!!!

cityoflights1892

Apr 22, 2016

I bought my car from Ferman on 04/17/2016. Amanda Oeteker was our sales rep. and she was a pleasure to work with. She listened more than she spoke getting an understanding of our needs and then finding a solution. She was refreshingly different from the majority of salespeople I had encountered before meeting her: non aggressive, insightful, acting as a friend not a sales rep. Kenny the BMW Genius was also very helpful and thorough in walking me through my new BMW. He is very personable and knowledgeable. We definitely recommend Ferman.

Marissa Bell

Apr 22, 2016

I recently bought my car from here and let me say Ferman's has hands down the best customer service out of all the places we visited. Amanda Oeteker was our sales rep. and she was absolutely delightful to work with and is very good at her job. Kenny the BMW Genius was also very helpful in walking me through my new BMW and is extremely knowledgeable. I visited most of the local BMW, Audi, and Lexus dealerships in the Tampa Bay Area but Ferman's was the best and helped me to make my decision to get a BMW!!! We will be back when my boyfriend is ready to switch to a new BMW.

HWAFL

Apr 21, 2016

As a financial advisor and car buff, I am asked to assist in many car purchases. This recent one brought me back to a Ferman dealer. I called Ferman Mini and spoke with the Manager John regarding a pre-owned mini. He was great and put me with Jack. Within a 10 min call the deal was done. My friend picked up the car today. The car was as described and the team did a fantastic job! Thank you to all involved and I look forward to the next deal.

wrogers 740i

Apr 20, 2016

I'm on my fourth BMW from Ferman. Steve Phillips and his Ferman service team keeps me coming back!

wrogers 740i

Apr 20, 2016

I purchased my 740i this week from Steve Phillip who is a key reason why I continue to do business with Ferman BMW along with their excellent service team. The added value that I got this week was Kenny Russell who they refer to as "the Genius". The reference fits perfectly to Kenny as he took me through the best instruction on a new car than I have experienced. Steve and Kenny are the best!Warren Rogers

marissanbell

Apr 19, 2016

I recently bought my car from here and let me say Ferman's has hands down the best customer service out of all the places we visited. Amanda Oeteker was our sales rep. and she was absolutely delightful to work with and is very good at her job. Kenny the BMW Genius was also very helpful in walking me through my new BMW and is extremely knowledgeable. I visited most of the local BMW, Audi, and Lexus dealerships in the Tampa Bay Area but Ferman's was the best and helped me to make my decision to get a BMW!!! We will be back when my boyfriend is ready to switch to a new BMW.

Marissa Bell

Apr 18, 2016

I recently bought my car from here and let me say Ferman's has hands down the best customer service out of all the places we visited. Amanda Oeteker was our sales rep. and she was absolutely delightful to work with and is very good at her job. Kenny the BMW Genius was also very helpful in walking me through my new BMW and is extremely knowledgeable. I visited most of the local BMW, Audi, and Lexus dealerships in the Tampa Bay Area but Ferman's was the best and helped me to make my decision to get a BMW!!! We will be back when my boyfriend is ready to switch to a new BMW.

Al Davenport... Car Buyer

Apr 12, 2016

Ferman and their Sales Rep - Jack Rowland --- ROCK! Buying 1 to 2 cars a year I've met them all... Jack and Ferman made an impossibly easy transaction... I flew across State... picked it up and drove home... simple as it gets. Normally the finance guys want to play and renegotiate... in this case... it was cut and dried. Car was as Jack represented... wife loves it... I love my "Ferman Experience"

Kenny Russell

Apr 8, 2016

Let me begin this review with I really go out of my way to avoid car shopping. In fact, I haven't bought a car in 10 years. My little Toyota Corolla from my freshman year in college has served me well all the way through graduate school. But the time came to retire the little car that could. So I went out into the Wild West and visited numerous car dealerships in search of an all wheel drive SUV. My stop at Ferman BMW was excellent solely because of Mr. Kenny Russell. Not only did I give him my speech on hating car shopping which I am sure made him feel right at home I followed it up with he fact that I needed the least mom like SUV possible as it is just me and my 18 month old Fur Child moving to Seattle and we are very sporty. Kenny listened to my concerns and presented me with the SUVs that fit my specifications. He was patient, knowledgeable, and at no point made me feel like I was asking too many questions - which let me tell you I had many And just to follow up on knowledgeable, the level of knowledge and understanding that he has regarding the vehicles, their design, engineering, and technology is off the charts. He is a walking font of information that I am certain even the most discerning BMW enthusiast couldn't stump. But more than all of those things he really paid attention to how I drove and interacted with the vehicles making me feel even more comfortable with my choices. There was no pressure to hurry and pick a car to buy so he can move on to the next customer. It was easily the best dealership experience ever. Thank you Kenny for setting the bar on car buying. He definitely needs a promotion and a raise asap. He is a tremendous asset to Ferman BMW!

Saroula11

Apr 8, 2016

Let me begin this review with I really go out of my way to avoid car shopping. In fact, I haven't bought a car in 10 years. My little Toyota Corolla from my freshman year in college has served me well all the way through graduate school. But the time came to retire the little car that could. So I went out into the Wild West and visited numerous car dealerships in search of an all wheel drive SUV. My stop at Ferman BMW was excellent solely because of Mr. Kenny Russell. Not only did I give him my speech on hating car shopping which I am sure made him feel right at home ?? I followed it up with he fact that I needed the least mom like SUV possible as it is just me and my 18 month old Fur Child moving to Seattle and we are very sporty. ?? Kenny listened to my concerns and presented me with the SUVs that fit my specifications. He was patient, knowledgeable, and at no point made me feel like I was asking too many questions - which let me tell you I had many ?? And just to follow up on knowledgeable, the level of knowledge and understanding that he has regarding the vehicles, their design, engineering, and technology is off the charts. He is a walking font of information that I am certain even the most discerning BMW enthusiast couldn't stump. But more than all of those things he really paid attention to how I drove and interacted with the vehicles making me feel even more comfortable with my choices. There was no pressure to hurry and pick a car to buy so he can move on to the next customer. It was easily the best dealership experience ever. Thank you Kenny for setting the bar on car buying. He definitely needs a promotion and a raise asap. He is a tremendous asset to Ferman BMW! ??????

228i

Apr 5, 2016

I picked up my new 228i conv. yesterday. Amanda was very efficient in getting me sqared away; even cleaned my old license plate. I meet with Kenny, the genius, who should be called the Guru. He was just terrific with explanations, installing shortcuts and patience. Being technologically disadvantaged, I took notes throughout & Kenny had the patience to wait. I called him when I arrived home & he helped me with my garage and gate opener. Both Kenny and Amanda have terrific personalities.

Diana

Apr 4, 2016

Kenny took the time to explain us all the features of our new BMW X1. The session was great. It was packed with good information and not boring at all. It helped us to get a great overview of our new car in a short period of time. Thank you Kenny and Robert. You guys made it easier for us!

Jackie

Apr 4, 2016

Kenny Russell, the genius at Ferman BMW,should be called the Guru of BMW. Not only does he know what he is talking about but has a very comprehensive way of imparting this knowledge to someone who is technology deficient. I went with pen & notepaper in hand and Kenny had such patience as I took notes. When I returned home, I called and Kenny helped me set up both my garage door opener and gates to the community. It was just a pleasure to deal with him.

Diana

Apr 4, 2016

Kenny took the time to explain us all the features of our new BMW X1. The session was great. It was packed with good information and not boring at all. It helped us to get a great overview of our new car in a short period of time. Thank you Kenny and Robert. You guys made it easier for us!

AntonioM4

Apr 1, 2016

My experience with Steve Venden was top notch. He helped me build a perfect M4 that is unique and classy. Steve also explained a lot of the features of the vehicle to me making it easy to understand and relate to my personal driving habits. The day after I purchased the vehicle I spent some time with the BMW Genius, Kenny Russell, who is very personable and is well versed in the world of BMWs. He taught me some advanced tips and tricks that are also very useful in my every day driving style. These guys really know their stuff and know how to treat their guests. I recommend anyone looking for a new or used vehicle to them, what an experience I must say! Thanks guys!!!

AntonioM4

Mar 30, 2016

My experience with Steve Venden was top notch. He helped me build a perfect M4 that is unique and classy. Steve also explained a lot of the features of the vehicle to me making it easy to understand and relate to my personal driving habits. The day after I purchased the vehicle I spent some time with the BMW Genius, Kenny Russell, who is very personable and is well versed in the world of BMWs. He taught me some advanced tips and tricks that are also very useful in my every day driving style. These guys really know their stuff and know how to treat their guests. I recommend anyone looking for a new or used vehicle to them, what an experience I must say! Thanks guys!!!

AntonioM4

Mar 30, 2016

My experience with Steve Venden was top notch. He helped me build a perfect M4 that is unique and classy. Steve also explained a lot of the features of the vehicle to me making it easy to understand and relate to my personal driving habits. The day after I purchased the vehicle I spent some time with the BMW Genius, Kenny Russell, who is very personable and is well versed in the world of BMWs. He taught me some advanced tips and tricks that are also very useful in my every day driving style. These guys really know their stuff and know how to treat their guests. I recommend anyone looking for a new or used vehicle to them, what an experience I must say! Thanks guys!!!

she2016

Mar 14, 2016

The service was great and very accomodating and friendly. To Marcos Villas, thank you a job well done. Will recommend this salesman to my friends.

williamz

Mar 13, 2016

Love my Z4! Kenny Russell has been extraordinarily helpful in sharing the finer points of driving my BMW Machine...be sure to talk to him about any questions you may have to get the full experience with your BMW.

Marcos Villas, Kenny Russell

Mar 11, 2016

Words can't describe how great my experience was when shopping for a car at Ferman BMW. I bought a white 2016 228i w/ M sports package and love it!!! This was my first time buying and getting a BMW. Marcos Villas (client advisor) and Kenny Russell (BMW Genuis) were amazing!! Marcos was really great to work with and had great knowledge on the cars. He is very welcoming and made the shopping experience easy. One thing I really liked was he was very patient with me due to my indecisiveness on what I wanted in a car, but he took it like a trooper! Best sales person to work with and I recommend anyone to him if you are interested in buying new or used cars so ask for him!! Also, can't forget about the BMW Genuis guy, Kenny Russell. He is the man to go to or I should say your best friend when you have no clue how to work the specs on your BMW. There is a reason why he is called a BMW Genuis because he knows it ALL. I'm very tech savvy and can easily figure out what each spec does, but I definitely had trouble figuring out how to use my car. I prepared a list of questions for Kenny and he was able to answer all of them (well I did get him on one thing he didn't know about lol), but the tutorial he gives on your car are great and fun to learn. He showed me things I didn't even know about that I could do and I'm grateful for that. Overall for a first time buyer, I must saying it was a great experience! The staff are amazing and they make you feel welcome.

Sally H.

Mar 11, 2016

Words can't describe how great my experience was when shopping for a car at Ferman BMW. I bought a white 2016 228i w/ M sports package and love it!!! This was my first time buying and getting a BMW. Marcos Villas (client advisor) and Kenny Russell (BMW Genesis) were amazing!! Marcos was really great to work with and had great knowledge on the cars. He is very welcoming and made the shopping experience easy. One thing I really liked was he was very patient with me due to my indecisiveness on what I wanted in a car, but he took it like a trooper! Best sales person to work with and I recommend anyone to him if you are interested in buying new or used cars so ask for him!! Also, can't forget about the BMW Genesis guy, Kenny Russell. He is the man to go to or I should say your best friend when you have no clue how to work the specs on your BMW. There is a reason why he is called a BMW Genesis because he knows it ALL. I'm very tech savvy and can easily figure out what each spec does, but I definitely had trouble figuring out how to use my car. I prepared a list of questions for Kenny and he was able to answer all of them (well I did get him on one thing he didn't know about lol), but the tutorial he gives on your car are great and fun to learn. He showed me things I didn't even know about that I could do and I'm grateful for that. Overall for a first time buyer, I must saying it was a great experience! The staff are amazing and they make you feel welcome.

Sallyhwu

Mar 10, 2016

Words can't describe how great my experience was when shopping for a car at Ferman BMW. I bought a white 2016 228i w/ M sports package and love it!!! This was my first time buying and getting a BMW. Marcos Villas (client advisor) and Kenny Russell (BMW Genius) were amazing!! Marcos was really great to work with and had great knowledge on the cars. He is very welcoming and made the shopping experience easy. One thing I really liked was he was very patient with me due to my indecisiveness on what I wanted in a car, but he took it like a trooper! Best sales person to work with and I recommend anyone to him if you are interested in buying new or used cars so ask for him!!Also, can't forget about the BMW Genius guy, Kenny Russell. He is the man to go to or I should say your best friend when you have no clue how to work the specs on your BMW. There is a reason why he is called a BMW Genius because he knows it ALL. I'm very tech savvy and can easily figure out what each spec does, but I definitely had trouble figuring out how to use my car. I prepared a list of questions for Kenny and he was able to answer all of them (well I did get him on one thing he didn't know about lol), but the tutorial he gives on your car are great and fun to learn. He showed me things I didn't even know about that I could do and I'm grateful for that. Overall for a first time buyer, I must saying it was a great experience! The staff are amazing and they make you feel welcome.

Mom of 2

Mar 7, 2016

My husband and I both had a great overall experience at this dealership. In particular, my BMW Genius appointment with Kenny Russell was great. He showed me all the bells & whistles of my new X1 and I couldn't be happier.

Charlie

Mar 7, 2016

I just wan to thank Marcos and Ferman BMW for everything they did in trying to find my car. They had my best interest right from the start. They were concerned about my needs and didn't have me settle just for another car. They made every effort to get the car I wanted given the rare options and color available in the market place. I want to thank them for everything they did and I would definitely buy another car with Ferman and specifically seek out Marcos for his courtesy and expert service? Charlie (Palm Harbor)

mhponce

Mar 7, 2016

My husband and I both had a great experience at this dealership. In particular, Kenny was a great resource for all the bells & whistles on my new BMW X1. I use all of his tricks and they make my car even more fun. Thank you Kenny for taking the time to explain everything so well to me.

GWI

Mar 5, 2016

I recently purchased a 2016 750i and understanding all the technology on this car can be daunting but Kenny Russell, the "BMW Genius", was very adept at getting me up to speed before I drove off with my new car. This model had only been out for a couple of months and contained a lot of new technology but Kenny was impressively knowledgeable. He has made himself available for any follow up questions.

Chuck P.

Mar 3, 2016

I would highly recommend my salesman, Marcos Villa who assisted me in the purchase of my new BMW X1. He was patient with all my questions, informative and extremely professional. Kenny, the BMW Genius spent two hours with my wife and I educating us in the operation of the vehicle and familiarizing us with all it's options. They are a phenomenal duo, making the car buying experience a great one.

Free

Mar 2, 2016

My salesman, Marcos and the BMW Genius, Kenny provided excellent customer service when I made a recent purchase at this dealership. Marcos was patient and answered all my questions in a very professional manner. Kenny took two hours with my wife and I to thoroughly explain all the features on our new BMW. He was very pleasant and informative throughout the process.

ARON BROWN

Feb 28, 2016

I recently purchased A 2016 BMW X5. I have been extremely satisfied with the entire experience. Kenny Russell spent quite a bit of time giving me an overview of the radio, navigation, phone and other features of the car. He answered all of the questions that I had and provided numerous tips and instructions on how to use the technology - showing me things that I was not familiar with and setting up preferences for the phone, radio, and navigation. This was extremely helpful. Robert Chodorowski was an excellent sale person. He make sure I get my BMW X5 for the price that I wanted to pay. Thanks to Kenny and Robert for an excellent experience.

Marcia Arnold

Feb 28, 2016

Started to build a friendship with Steven Venden, so when it was time to Purchase a New 7 Series--He was the Man for the job! He offered assistance and was very polite and helpful. He made me feel very comfortable and explained everything I could think to ask him. He let us test drive one and being a previous owner, I was familiar with the automobile. I have owned 2- "7 Series prior". I was not an easy sale, as my previous car was a huge disappointment . I had a different salesman who didn't care about what I wanted or needed in the car, he talked me into something smaller 740i. Steven listened and cared about pleasing the customer. He stayed late and came in for our convenience. He was the Most helpful Saleman Ferman has. You're lucky to have him & I was lucky to meet him. Kenny Russell was also very helpful in this process, he explained different things on this car and made it easier to understand. He offered to come to my house and go over anything I need and program the garage door openers. This will be a big help!

marcia1

Feb 28, 2016

I enjoyed working with Steven Venden, on the Purchase of my New 740i. It was Custom Built for me, with many upgrades and new experiences. I am very excited to drive my New Car and let people know where they can purchase there new vehicle!!!!!

Beth Doyle Scicolone

Feb 27, 2016

Kenny Russell and Mary Keller were outstanding to deal with on my new car. Brian the service director is to be commended for his great communication and being a great representative of Ferman BMW. I would highly recommend all these individuals to anyone looking to purchase a new car.

Mr. C.

Feb 20, 2016

Had a terrific experience purchasing two new vehicles from Ferman BMW. My wife and I found the whole process to be low-pressure, informative, and enjoyable. Our Client Advisor, Robert Chodorowski, made us feel at home, welcome, and at ease with the whole process. His knowledge of BMW products is impressive. Kenny Russell, our "BMW Genius," did a wonderful job explaining all the features of our new vehicles. We can heartily recommend Ferman BMW, and Robert and Kenny.

Mr. C.

Feb 20, 2016

Had a terrific experience purchasing two new vehicles from Ferman BMW. My wife and I found the whole process to be low-pressure, informative, and enjoyable. Our Client Advisor, Robert Chodorowski, made us feel at home, welcome, and at ease with the whole process. His knowledge of BMW products is impressive. Kenny Russell, our "BMW Genius," did a wonderful job explaining all the features of our new vehicles. We can heartily recommend Ferman BMW, and Robert and Kenny.

Laura

Feb 13, 2016

We purchased our new X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our questions. He also washed and waxed our vehicle. The customer service there is second to none.

Laura

Feb 13, 2016

We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our questions. He also washed and waxed our vehicle. The customer service there is second to none.

Whittes12

Feb 13, 2016

Like most people I love cars but not the experience of dealer interactions. I just purchased a M235i and love the car. I told the sales person Brian Gains that I would prefer to go home and figure this car out on my own. I'm usually pretty tech savvy. Not this time- I needed help. The help I needed was a great excuse to drive my car back to the dealership the following day. Ken Russel assisted in answering all of my questions about the many electronic features . He was very knowledgable and patient. I am confident that Brian would have taken care of me during delivery because he was very kind and nice to deal with during the purchase. My advice is let the salesman help you when offered. If not- you will find yourself back at the dealer. If you are fortunate enough to have Kenny's assistance you will still be okay!

Stuart W

Feb 12, 2016

Like most people I love cars but not the experience of dealer interactions. I just purchased a M235i and love the car. I told the sales person Brian Gains that I would prefer to go home and figure this car out on my own. I'm usually pretty tech savvy. Not this time- I needed help. The help I needed was a great excuse to drive my car back to the dealership the following day. Ken Russel assisted in answering all of my questions about the many electronic features . He was very knowledgable and patient. I am confident that Brian would have taken care of me during delivery because he was very kind and nice to deal with during the purchase. My advice is let the salesman help you when offered. If not- you will find yourself back at the dealer. If you are fortunate enough to have Kenny's assistance you will still be okay!

Dan B

Feb 9, 2016

Probably the worst dealership I've ever had the misfortune of walking into. Seems like they don't even want to sell you a car. I went there to look at a car they had advertised on their website. Not a single person walked up to greet me, but that is not a big deal. I went up to the receptionist, who had trouble getting someone to come out. A guy and his wife came in while I was waiting. Eventually when the salesman, a geeky looking guy with glasses, came in, he saw the couple and seemed more pulled to them. He looked disappointed when the receptionist told him I was there first. He looked bothered when I asked about the car and he basically ushered me out of the door saying it's been sold. I was turned off and walked away, while he hurried to the couple, but another salesman had already corralled them. Due to his attitude and not trusting what he told me, I called them when I got home. The lady who answered told me the car was available and she was going to have the Sales Manager call me. After four hours with no call, I called back and asked for the Sales Manager. He told me the car had been sent to auction and he would have his Used Car Manager call me on Monday to let me know the status. Monday afternoon, no call, so being the glutton for punishment I am, I call back. I'm transferred to a manager's phone which rings with no answer. I call back, am put on hold and finally told the manager was going to call me back. No answer, as I write. It's impossible to even find out if the car is availble or not. Seems walking will be a lot easier than dealing with these people. Worst treatment from a delaer, much less a luxury vehicle dealer.

ms816

Jan 31, 2016

I recently had an appointment with Ferman BMW to go over the technology in my 328i. I met with the BMW genius, Kenny Russell. He was extremely helpful - reviewing how to use the available electronic features in the car and answering all my questions. I learned about so many features that were extremely useful. Kenny also helped me set up some of my preferences and showed me how to do it myself. He also cleaned the car before I left.

mde8965

Jan 30, 2016

I have purchased/leased two prior BMW's through this dealership. But my recent experience in buying my X3 was by far the best. My saleman's name is John Grima. My current 535i lease was getting ready to end in March 2016. So based on a letter I had received from the business manager of the dealership describing pull ahead programs, I decided to set up an appointment to have the pre-inspection done on my turn-in car and discuss the possibility of leasing another BMW. I have to admit, I really was only going to pull the trigger if I got a screaming deal. I had another car that I was leasing that was going to be going back in December 2016 and I figured I would just wait and lease another BMW then.But from the very beginning of this transaction, John treated me with utmost respect, and I was forthright about only doing a deal if I can find "a reason" to do it. Saying this would turn most salesmen off thinking I was just kicking tires. But John offered to help me test drive an X1 and an X3 and I actually had fun on the test drives chatting with John and getting a feel for the vehicles. That is rare as I usually find car salesman stiff and cold, but John was straight up and down to earth.Now trust me, this was no easy transaction. But with the help of Shane, the General Sales Manager, they met all my hopes/expectations of what I felt was a very good deal on an X3. Only issue is that I had a potential trade in that they would need to see to put a value on, so we were not able to close a deal that day.As the test drives were going on and I was getting numbers on an X3, the leasing manager comes back and tells me my lease turn in will need 2 tires to pass the inspection. I sort of saw that coming. So I left the dealership promising I would be back in a few days with my trade in. A couple of days later I went to a tire shop to buy 2 used tires that would pass inspection installed on the vehicle. That turned out to be a huge nightmare. More on that later.A few days later, I bring my potential trade in back to the dealership, and they offer me a fair value for it. But because of issues with the leasing company on that vehicle wanting $4,000 more than the payoff on the lease if I traded it to a non GM dealership, I decide to keep the trade in for my daughter instead. Now I have already taken a ton of my salesman, John's time both on the first day and the next visit. But he did not complain at all. The issues with the tire shop and the trade in would normally have made me give up thinking it was not meant to be. But because John met every problem we encountered with a can-do attitude and was a pleasure to work with I went ahead and placed the order for an X3.Fast forward a couple of weeks, my new car comes in and I make an appointment to do my final lease turn in and take delivery of the new car. So I go into the dealership, and the first thing they do is inspect my lease turn in. Turns out the rotten tire shop I had visited (that had already damaged one of my wheels and claimed they did not and would not own up to it), also put used tires on my car that were worse than the tires that were originally on it. I had no idea they were bad because I did not have the tire depth gauge. So the tires I bought won't pass inspection. So I am livid at this point thinking I will have to either pay for brand new tires to turn the car in , which would probably kill the deal on the new car (would cost me $800+ and the feeling that it was not meant to be was creeping back in). Or I would have to deal with the knuckleheads at the tire shop again. And I almost could not bear that thought. But once again, John took charge and called the tire shop for me. He explained the situation and the tire shop agreed to replace the tires. He knew what a bad experience I had there when I had the 2 tires put on, So John offers to drive my lease trade in down to the tire shop and wait for them to replace the tires. He got me ready to go sign the papers on the new car and he went and took care of everything. I still cannot believe he did that. Who does things like that??? He was gone for about 90 minutes and ended up staying 2 hours past the end of his shift.I know the story is a long one. And I probably did not tell it well. But there were so many things along the way in this deal that could have, maybe should have killed it, but I cannot express how impressed I was with John Grima and how he went above and beyond in so many ways. He will keep me buying BMW's and buying them at Ferman as long as he is there.I also have to give kudos to Shane, the GSM. He was very careful to ensure that my experience in the finance guy's office went off without a hitch and that there were no surprises. And of course he had to sign off on my deal in the first place!I feel like I got a really good deal on my X3 and and maybe even made a friend. John is my go-to guy for BMW's now. And I will tell anyone looking for a BMW to go see John and tell him I sent them...

ms816

Jan 29, 2016

I recently purchased a Certified Pre-owned BMW 328i from Ferman. I have been extremely satisfied with the entire experience. After driving the car for a short time, I set up an appointment with the BMW Genius, Kenny Russell. Kenny spent quite a bit of time giving me an overview of the radio, navigation, phone and other features of the car. He answered all of the questions that I had and provided numerous tips and instructions on how to use the technology - showing me things that I was not familiar with and setting up preferences for the phone, radio, and navigation. This was extremely helpful .

Mogwai

Jan 27, 2016

We have always dealt with Ferman because of their service, for almost 20 years. They have had our loyalty because of never being pressured, making us feel like we are the only customers, they go out of their way for their customers, and we were not let down at Ferman BMW, Joe Cleaver was our sales rep, he was down to earth, spent hours helping us, explaining everything, more than once and stayed with us throughout the whole process, hours after he was supposed to be done with his day, Dan Garcia was our finance rep, he also was fantastic, and explained everything in detail so we knew what every step involved, we actually did a lot of laughing which was a big deal for as we are always laughing ourselves at our job. Thank you Ferman for never losing your integrity.

Dbrack

Jan 25, 2016

Steve is extremely professional and courteous. No pressure what so ever, along with being very knowledgeable about BMW's, one could not ask for a better sales person.

Bill2017

Jan 23, 2016

I came to look at various new and used vehicles but wasn't quite ready to purchase a new vehicle. I was introduced to the BMW Genius Kenny Russell who went over the different features each car had equipped and also the technology in the idrive system which is very different than my current car. This kid knows his stuff and I will be sure to come see him when I am ready to purchase a BMW.

kenny russell

Jan 23, 2016

I came to look at various new and used vehicles but wasn't quite ready to purchase a new vehicle. I was introduced to the BMW Genius Kenny Russell who went over the different features each car had equipped and also the technology in the idrive system which is very different than my current car. This kid knows his stuff and I will be sure to come see him when I am ready to purchase a BMW.

agomes

Jan 20, 2016

Searching for a new car at Ferman BMW is a great experience... Besides the extreme professionalism, the people that work at Ferman BMW are also careful to respond to our personal needs and requirements... They provide a terrific and memorable experience throughout the whole adventure of buying a new car.

Gonzalo Vazquez

Jan 19, 2016

This is the best dealership in Tampa. Marcos Villas made my car buying experience a great one. He was excellent and very professional. I left satisfied. I will come back at the end of my lease and continue leasing with this professional team.

Theofirewalker

Jan 16, 2016

I accompanied a good friend of mine who was looking at upgrading his vehicle and I admit I was curious myself about the differences in my Nissan compared to the similar BMW. The BMW Genius went over a few models with us and was able to answer every question we had about the different features, functions, and options. He even answered questions about bluetooth and smartphones. Kenny Russell is truly an asset to the company. ~ Theo Tillson

LBasiden

Jan 15, 2016

Need to buy a first car for my son. Had a terrific experience dealing with Gary Mack at Ferman BMW. Very accommodating and just an all round nice guy. Even followed up 3 months later to make sure we are still happy with the purchase. Would definitely recommend him and the Ferman family to all my friends and family.

Theo Tillson

Jan 15, 2016

I accompanied a good friend of mine who was looking at upgrading his vehicle and I admit I was curious myself about the differences in my Nissan compared to the similar BMW. The BMW Genius went over a few models with us and was able to answer every question we had about the different features, functions, and options. He even answered questions about bluetooth and smartphones. Kenny Russell is truly an asset to the company!

LBaisden

Jan 15, 2016

Need to buy a first car for my son. Had a terrific experience dealing with Gary Mack at Ferman BMW. Very accommodating and just an all round nice guy. Even followed up 3 months later to make sure we are still happy with the purchase. Would definitely recommend him and the Ferman family to all my friends and family.

theofirewalker

Jan 15, 2016

I accompanied a good friend of mine who was looking at upgrading his vehicle and I admit I was curious myself about the differences in my Nissan compared to the similar BMW. The BMW Genius went over a few models with us and was able to answer every question we had about the different features, functions, and options. He even answered questions about bluetooth and smartphones. Kenny Russell is truly an asset to the company. ~ Theo Tillson

Anuma

Jan 12, 2016

The team at Ferman is great! Robert and Dan took the time to help us navigate through the process of buying our car. They were professional and knowledgeable. I will definitely recommend this dealer to family and friends.

Anuma

Jan 12, 2016

Like most people we've bought a few cars along the years, and hands down the staff at Ferman is the best that we've interacted with. From the moment we stepped in the dealership we knew this was going to be a great experience. Robert Chodorowski, our Client Advisor, was friendly, courteous, and very knowledgeable of the BMW 5 series. Making the purchase was a rather easy decision as the car was in excellent condition and we did not feel pressured in any way. The quality of the service from such a professional team was a key factor that influenced our decision. 5-star rating!

Mike A

Jan 11, 2016

Marcos facilitated my experience of purchasing my first BMW at Ferman, and he made it as easy an experience as possible, while showing great knowledge of the vehicle and providing excellent customer service. I would recommend him to anyone wishing to receive an exemplary experience, while making a good friend in the process! Kings to you, Mike

Slender

Jan 11, 2016

I purchased my new BMW from Ferman BMW and can't say how blessed I was to have Dave Haro who helped me find the car of my dreams. I love the convertible and pearly white color. I was introduced to Kenny Russell the BMW Genius who went over my car inside and out with me and even came out to my house and programmed my garage door to the car. The whole process has been effortless and they really treat me like a VIP guest. Keep up the good work you guys!

MikeA

Jan 11, 2016

Marcos facilitated my experience of purchasing my first BMW at Ferman, and he made it as easy an experience as possible, while showing great knowledge of the vehicle and providing excellent customer service. I would recommend him to anyone wishing to receive an exemplary experience, while making a good friend in the process! Kings to you, Mike

slender

Jan 11, 2016

I purchased my new BMW from Ferman BMW and can't say how blessed I was to have Dave Haro who helped me find the car of my dreams. I love the convertible and pearly white color. I was introduced to Kenny Russell the BMW Genius who went over my car inside and out with me and even came out to my house and programmed my garage door to the car. The whole process has been effortless and they really treat me like a VIP guest. Keep up the good work you guys!

Scott

Jan 9, 2016

I can't say enough about the professionalism, knowledge and courtesy of the guys at Ferman BMW who helped my with my new X5 purchase. Marcos Villas, who sold me the car, was incredibly helpful. When they didn't have the exact car I was looking for, he built one for me. It's perfect. Kenny Russell, the BMW Genius, was equally amazing. He was incredibly thorough and even came to my house when I couldn't figure out how to program the garage door opener! Thanks guys! You made my new purchase a walk in the park!

Grey Bush

Jan 9, 2016

I can't say enough about the professionalism, knowledge and courtesy of the guys at Ferman BMW who helped my with my new X5 purchase. Marcos Villas, who sold me the car, was incredibly helpful. When they didn't have the exact car I was looking for, he built one for me. It's perfect. Kenny Russell, the BMW Genius, was equally amazing. He was incredibly thorough and even came to my house when I couldn't figure out how to program the garage door opener! Thanks guys! You made my new purchase a walk in the park!

Michele j

Jan 6, 2016

I went to bmw palm harbor for help i needed the pin number for my bluetooth when i bought my car from another dealer they didnt have that paperwork. Once i told them i had purchased my car somewhere else they were not so helpful. In fact from the begining of walking in the door i was looked at like i shouldnt be there. People were walking around but not one person said hello. I was diected to sevice dept from the receptionist Spoke to a man about my situation The only thing the service dept would say is we wont do it for free there is a cost. I said it really would take less then 15 min if they would help i was told no. I told the man i will do myself I shrugged off asked to talk to someone about warranty i was directed to the finance dept Bobby Haines that was an experiance he gave me a quote 3,000 i asked if i could get a print out to look over coverage he told me No. Made the comment i could pay with credit card i said yes i could. Mr. Haines 1st you never asked my name. 2Nd never judge a person by the way they look. 3Rd its pretty rude to make a person feel like they are beneath you. Oh and by the way my name is Michele J. I will do everything i can never to go back. I will go to Tampa, springhill anywhere but there

THKCars

Jan 6, 2016

We just purchased a new X1 through Jamie Byrd, who provided an excellent overall experience and exemplifies customer service. Our situation was unusual in that I was seeking a very specific set of options and found, negotiated and coordinated purchase of the vehicle from 1,200 miles away on behalf of my Mother. The transaction was absolutely seamless - both Jamie and Kenny Russell went above and beyond in actually driving 2 hours and personally delivering the vehicle to my Mom's door and explaining all features and functionality.Kudos to Jamie Byrd and Kenny Russell again for a wonderful buying experience!

LouB

Jan 3, 2016

I recently purchased a new HOT 3401 from Furman Palm Harbor. I was so pleased with Gary Mack and Ken Russel. Gary made the experience informative and fun. He was a pleasure to deal with and helped me to chose the features and options that would work well for me and fit into my budget. He knows his "Stuff".

Kelli

Jan 1, 2016

Thank you Gary Mack and Kenny Russell for a great car buying experience. You both were wonderful to work with. I will tell all my friends about you both!!!

Bmwclearwater2016

Dec 31, 2015

Scheduled appointment to have my car serviced. Pull up to parts department and immediately have trouble with the man at the podium finding that I even had an appointment. He had me stay outside and never directed me to the person I spoke with on the phone for the appointment. After he saw me get my 4 year old daughter out of the car he stated that I would have to reschedule due to not having any loaner cars for me to use (even though I had one scheduled and reserved according Jamie the person I talked to on the phone). Ok fine, so I call my mom and she says she can pick me and my daughter up. I inform the man at the door of this, he goes back inside and comes back out saying that the job will not be done for 5 days (mind you the job is an oil change and changing an interior door handle which should take 2 hours max) at this point I leave the dealership out of frustration.

Colin M.

Dec 30, 2015

Great selection, great service, great sales experience with Gary Mack. Will buy again.

Patricia Young

Dec 30, 2015

My salesman, Gary Mack, made the whole process of purchasing my BMW an pleasurable process.And the BMW Genius, Ken Russell, explained the complicated functions!

TampaBayBMWfan

Dec 30, 2015

We have recently purchased our 9th BMW from this dealership and have never been disappointed with either the sales process and the vehicle servicing. As he has before, our sales associate was Gary Mack and his go-to expert Kenny Russell. The entire process was thoughtful and entirely free of the run around that a buyer often experiences. If you are considering the purchase of a BMW, we would certainly suggest a visit to this dealership and a conversation with Mr. Mack

JSJ- BMW

Dec 29, 2015

I purchased my BMW X5 not only for the car itself but for the overall BMW experience at Ferman BMW. I was referred to Gary Mack and Kenny Russell and was handled with great care and service. Even months after my purchase, Gary Mack continued to check-in and make certain I was pleased with my purchase. Gary also made certain I was completely taken care of at service with Jamie Annese and all was addressed and repaired. The folks at Ferman don't just work as a team, but as a family. Thank you all for all that you do in making my experience exceptional.

Beamer Dreamer

Dec 29, 2015

Gary Mack is truly an exceptional sales consultant!This is our third vehicle that we have purchased through him and Ferman BMW.He is always funny and a true gentleman. I would not work with any other sales consultant, unless of course they paid me to do it!

Brian

Dec 29, 2015

Starting with the first greeting and all the way through the exciting test drive, Gary,s unique sense of humor and expert knowledge of the 650i sold me on my first BMW. He and Kenny Russell have been attentive to any concerns or issues all through my first year of ownership. Gary seeks me out when I'm in for service to make sure I'm completely happy.

Chef Rich

Dec 29, 2015

I have purchused my last 2 Cars (one a MINI and one a BMW) from Gary Mack. His service and more importanly the after service is what will keep me coming back. When dealing with Gary its like dealing with an old friend and not a sales person. Any time I go in for a service or to look at my next dream car Gary seaks me out to catch up with the regular day to day stuff. He truely makes me feel as important as someone coming in to buy a $100,000 car!

dbomarksman

Dec 28, 2015

This dealership showed me nothing but outstanding service and advice. I recommend Ferman BMW to anyone who is in the market of buying a BMW. The knowledge displayed by Mr. Russell made my experience memorable.

dbomarksman

Dec 26, 2015

This dealership showed me nothing but outstanding service and advice. I recommend Ferman BMW to anyone who is in the market of buying a BMW. The knowledge displayed by Mr. Russell made my experience memorable.

shley22

Dec 26, 2015

Joe Cleaver and Kenneth Russell were both great, friendly and efficient. Would definitely recommend to a friend or family member. Overall great experience, excellent customer service

Kenneth Russell Eric lane Gary Mack gentleman who

Dec 19, 2015

Wow,Where do I start? I was referred by some friends to stop by FermanBMW. From the moment I entered the nice gentleman at the front greeted me and it set the tone for great expectations. I knew without a shadow of doubt that I was at the right place. The professional and friendly service I received from Gary Mack, Eric Lane and Kenneth Russell was absolutely outstanding! Kudos! Thank you! I left completely filled with Joy and Happiness. This is what separates The Ordinary of The Extraordinary. I am happy and grateful for my 328i.

Maureen

Dec 19, 2015

Ferman is our local dealership, but we've bought our three other BMW's elsewhere, not certain why! This time, we met Dave Faro, and while we were looking for used, we ended up purchasing a beautiful new 435i. Dave was patient with the buying process, and didn't press us to make a decision. We respect that! Kenny was immensely helpful with the technology aspects, and offered unlimited follow up visits until we felt comfortable. This was meaningful in today's world of dwindling customer service value....

Joyceortega1

Dec 19, 2015

Wow,Where do I start? I was referred by some friends to stop by FermanBMW. From the moment I entered the nice gentleman at the front greeted me and it set the tone for great expectations. I knew without a shadow of doubt that I was at the right place. The professional and friendly service I received from Gary Mack, Eric Lane and Kenneth Russell was absolutely outstanding! Kudos! Thank you! I left completely filled with Joy and Happiness. This is what separates The Ordinary of The Extraordinary. I am happy and grateful for my 328i.

KevMoCon

Dec 19, 2015

We've bought several BMW's from other local dealerships, but this experience was by far the best. Thank you to Dave Haro for his knowledge and patience during our test drives, and consideration for our need to see everything! Kenny Russell was phenomenal with the tech part of the car, and made it so much easier than taking the manual outside and figuring it out! Thanks to you both!

Harleydad

Dec 18, 2015

My experience at Ferman BMW can be described in one word-terrific. Both Gary Mack my Client Advisor and Kenny Russell the delivery specialist were outstanding. Gary's demeanor is above reproach-he is always a positive person. Kenny is a world of knowledge. Both are to be commended. Ferman BMW is lucky to have two extraordinary people on their staff.

ewom

Dec 18, 2015

fist class operation, from sales to service. Marcos is the best, very accommodating. Easy to deal withmakes for a very pleasurable experience. my second vehicle purchased , and it wont be my last

Harleydad

Dec 18, 2015

My experience at Ferman BMW can be described in one word-terrific. Both Gary Mack my Client Advisor and Kenny Russell the delivery specialist were outstanding. Gary's demeanor is above reproach-he is always a positive person. Kenny is a world of knowledge. Both are to be commended. Ferman BMW is lucky to have two extraordinary people on their staff.

callard

Dec 14, 2015

Our experience at Ferman BMW was fantastic. Of course, purchasing a BMW would be a great event but Kenny Russell and Marcos Villas made it perfect. Our salesperson Marcos was patient and respectful through the entire process. He was friendly and helpful and we feel very confident we paid a fair price for our new car. The 428i suits us to a tee! Now, once it was delivery time, we met Kenny the Genius. He expertly walked us through the basics of operating our new ultimate driving machine. I feel very comfortable that we will enjoy our car to the maximum by knowing how to benefit from all the wonderful features. We are looking forward to our encore appointment that will cover any questions that may arise and a complimentary car wash. Of course, Kenny reassured us that he is always available to answer questions. Great job Ferman! We're glad we drove the extra distance to your dealership.

callard

Dec 14, 2015

Our experience at Ferman BMW was fantastic. Of course, purchasing a BMW would be a great event but Kenny Russell and Marcos Villas made it perfect. Our salesperson Marcos was patient and respectful through the entire process. He was friendly and helpful and we feel very confident we paid a fair price for our new car. The 428i suits us to a tee! Now, once it was delivery time, we met Kenny the Genius. He expertly walked us through the basics of operating our new ultimate driving machine. I feel very comfortable that we will enjoy our car to the maximum by knowing how to benefit from all the wonderful features. We are looking forward to our encore appointment that will cover any questions that may arise and a complimentary car wash. Of course, Kenny reassured us that he is always available to answer questions. Great job Ferman! We're glad we drove the extra distance to your dealership.

jamie

Dec 12, 2015

I have a GREAT EXPERIENCE at this dealership with Kenny Russel he so helpful when I brought in my BMW. I would go back to this BMW dealership to purchase my future X5 that I want next. Thanks Kenny for your service.Jamie escandon

Claudia

Dec 9, 2015

My husband and I just bought a new X1. We dealt with two people, Bill and Kenny. Bill retired but Kenny helped us out last week. He is a real asset to the company. Thank you!

Kenneth

Dec 9, 2015

My wife and I had a wonderful experience buying a car from Ferman. We have never had such a pleasant and easy experience! When we came back, Kenny the Genius was fantastic and took the extra step in assuring that we know our car's features. Thanks Kenny!

Langaha

Dec 9, 2015

My wife and I purchased a car from Ferman. They promised us a gift card when we brought it back in for an inspection. When we brought it back in, we we told that the gift card promotion was no longer, but their Genuis Kenny Russell was present when we were promised and he made certain that we received it. Kenny also showed us all of the mechanics of the vehicle. An overall great experience, so we will be back to get another vehicle in 2016. Thank you Kenny!

Kenneth

Dec 9, 2015

My husband and I just bought a new X1. We dealt with two people, Bill and Kenny. Bill retired but Kenny helped us out last week. He is a real asset to the company. Thank you!

Joseph Westerhorstmann

Dec 7, 2015

Kenneth Russel, BMW Genius, did an outstanding job in helping me set up my X5M. He was very good in explaining the various M drives and has been available for answering questions I had. Also Gary Mack helped me with the purchase and getting me all the options I desired. Thank you

Kenneth

Dec 7, 2015

We purchased our new BMW recently and had a nice experience. Today I had a followup with their Genius Kenny Russell. He was extremely knowledgeable and super helpful. He is the type of person that makes a company valuable. Thank you Kenny!

Joewestman

Dec 7, 2015

Kenneth Russel, BMW Genius, did an outstanding job in helping me set up my X5M. He was very good in explaining the various M drives and has been available for answering questions I had. Also Gary Mack helped me with the purchase and getting me all the options I desired. Thank you

Akwi Fombo

Dec 2, 2015

I had a great overall experience at Ferman BMW and Gary Mack and Kenny Russell did a great job going over the vehicle and making it easy to understand how it operates. They went above and beyond to make our experience premium.

Herman Etoh

Dec 2, 2015

I had a great buying experience at Ferman BMW with Gary Mack and Kenny Russell the genius. They made the purchase easy and Kenny explained the vehicle in a way that was easy to understand.

LindsayM

Dec 1, 2015

I brought my car in for service and the wait time was expected and my car was finished on time, washed and vacuumed. Also, I was given a thank you card which was really refreshing to see. I had an issue pairing a new phone and had some questions I needed answered about my navigation and playing music via Bluetooth. I was introduced to the on site genius(kenny russell) who answered all my questions as well as taught me some new tricks about my car that I didn't know was even possible. I am very grateful that I was able to meet him and he was very patient with showing me everything step by step like a great teacher should. I love this dealership.

lindsaym535

Dec 1, 2015

I brought my car in for service and the wait time was expected and my car was finished on time, washed and vacuumed. Also, I was given a thank you card which was really refreshing to see. I had an issue pairing a new phone and had some questions I needed answered about my navigation and playing music via Bluetooth. I was introduced to the on site genius(kenny russell) who answered all my questions as well as taught me some new tricks about my car that I didn't know was even possible. I am very grateful that I was able to meet him and he was very patient with showing me everything step by step like a great teacher should. I love this dealership.

Stacy Solie

Nov 30, 2015

Ferman BMW employees treat their customers like guests. I was thoroughly impressed with my experience with my purchase and the service department. Robert Chodorowski is an exceptional Client Advisor and Kenneth Russell is a BMW Genius! I highly recommend not only this fantastic dealership but these two individuals were unequivocally the best in their industry!

stacy

Nov 30, 2015

Ferman BMW employees treat their customers like guests. I was thoroughly impressed with my experience with my purchase and the service department. Robert Chodorowski is an exceptional Client Advisor and Kenneth Russell is a BMW Genius! I highly recommend not only this fantastic dealership but these two individuals were unequivocally the best in their industry!

1023ab

Nov 28, 2015

Great guy and was very informative. Taught me a bunch about the car. He offered to wash my car anytime and will come out to set up my garage door opener

Karina Kubik

Nov 28, 2015

It was a very pleasant experience, an easy sale and all my needs were accommodated. All of my questions were answered and it was a pressure free environment with Robert Chorodowski. The pizza wasn't too bad either. After purchasing the vehicle the BMW Genius Kenny Russell went over and over and over and over patiently with a non techy all the aspects of the vehicle and the car is great and I love my X5. I don't think I'll drive any thing else!

Joe Schrock

Nov 27, 2015

I accompanied my friend to ensure she wasn't going to be taken advantage of and I was the one who recommended her to the dealership because I am a proud owner of an X3. The buying process was seamless and they made us feel right at home.

K Kubik

Nov 27, 2015

It was a very pleasant experience, an easy sale and all my needs were accommodated. All of my questions were answered and it was a pressure free environment with Robert Chorodowski. The pizza wasn't too bad either. After purchasing the vehicle the BMW Genius Kenny Russell went over and over and over and over patiently with a non techy all the aspects of the vehicle and the car is great and I love my X5. I don't think I'll drive any thing else!

maxnest

Nov 25, 2015

Recently purchased our third CPO BMW at Ferman in last 10 years. As usual, sales (Mary Keller and Gary Mack) did a great job. Best surprise was the "BMW Genius" service (Kenny Russell) who twice provided us with personal, face to face explanation and demonstration of using the features of the car.One of the reasons we considered purchasing the BMW is that the Ferman (repair) service is well organized and friendly (if a bit expensive).

Tuk

Nov 24, 2015

My husband and were pleased to be able to purchase our new BMW 328i from this great team; they were the best group of people to work with. Mary Keller took us through the whole process and answered any questions/concerns that we had. She was extremely professional and delivered on everything that was promised. It was definitely the right decision to use her services; she even fed us dinner while we were waiting for the paperwork to be finished. Kenny Russell was a great help in learning all the technical aspects of the car. He went out of his way to assist me with learning curve and explained things in a manner that was easy to understand. This was a world class experience and we will towards them again when we are in the market for another vehicle.

Tuk

Nov 23, 2015

My husband and were pleased to be able to purchase our new BMW 328i from this great team; they were the best group of people to work with. Mary Keller took us through the whole process and answered any questions/concerns that we had. She was extremely professional and delivered on everything that was promised. It was definitely the right decision to use her services; she even fed us dinner while we were waiting for the paperwork to be finished. Kenny Russell was a great help in learning all the technical aspects of the car. He went out of his way to assist me with learning curve and explained things in a manner that was easy to understand. This was a world class experience and we will towards them again when we are in the market for another vehicle.

Patrick Adams

Nov 20, 2015

I came in looking for assistance pairing a new phone to my BMW 335i and Kenny Russell the genius greeted me and listened to my problem and not only paired my phone, he got rid of the old device from the car and taught me some cool things I didn't think were even possible with my vehicle. After he did that he invited me to the lounge while he got my vehicle washed and vacuumed as a courtesy and it came out great. When I need my next service done I will be sure to bring it to ferman bmw, they treated me well here.

Cds45673

Nov 19, 2015

I have purchased 4 vehicles at this dealership in 8 years. Ferman always does what they can to make your time at their establishment as comfortable and pleasant as possible. Buying a car is not always delightful, but the knowledgable staff and salesmen will make you as relaxed as possible through the whole experience. Every time, Steve Venden really did everything he could to ensure we received the best deal and were put in the vehicle that best suit our needs. Even after your purchase, you can count on their BMW genius, Kenny Russell, to be available and willing to answer any question you may have with the technology in these amazing vehicles.

Debbieladoux

Nov 19, 2015

Today I went in to service my X1, I met Kenny Russel who is the Genius, yes that his job!he told me about the app for my phone and helped me install it, its called BMW remoteits great APP for a smart phone. He offered to show me how to do things with my car that I don't know how to use..I will be back next week for that! I am very pleased with his service and all the Staff there are amazing and helpful.Thank you Kenny!....and the Bagels and Cream Cheese is just another plus!!

Pacman

Nov 19, 2015

I came in looking for assistance pairing a new phone to my BMW 335i and Kenny Russell the genius greeted me and listened to my problem and not only paired my phone, he got rid of the old device from the car and taught me some cool things I didn't think were even possible with my vehicle. After he did that he invited me to the lounge while he got my vehicle washed and vacuumed as a courtesy and it came out great. When I need my next service done I will be sure to bring it to ferman bmw, they treated me well here.

Cds12113

Nov 18, 2015

I have purchased 4 vehicles at this dealership in 8 years. Ferman always does what they can to make your time at their establishment as comfortable and pleasant as possible. Buying a car is not always delightful, but the knowledgable staff and salesmen will make you as relaxed as possible through the whole experience. Every time, Steve Venden really did everything he could to ensure we received the best deal and were put in the vehicle that best suit our needs. Even after your purchase, you can count on their BMW genius, Kenny Russell, to be available and willing to answer any question you may have with the technology in these amazing vehicles.

Debbie Squier

Nov 15, 2015

I recenlty purchased a 2013 BMW 650I convertible and just wanted to say what a pleasant experience it was throughout the entire process. Brian Gains was my salesperson. I was in a hurry and he was very helpful in helping speed the process up. I didn't have time to learn about all the features the day I purchased, so Brian scheduled an appointment for me with Kenny Russell to go over all the features. Kenny spent more than an hour with me setting things up and showing me how to use all the features. This is the first BMW I have ever purchased and the first car I have purchased on my own. The experience was excellent all the way around. Debbie Squier

cwalters

Nov 15, 2015

I recently purchased a BMW at this dealership and had a wonderful experience. I was not expecting anything less because Joe was my salesperson and he is absolutely wonderful. Always looking out for the customer and goes above and beyond to ensure you are satisfied. Kenny Russell is truly a BMW genius and he also provided exceptional service. Kenny was patient and took the time to go over the vehicle with me. The customer service experience at Ferman BMW is always top notch and this time around was no exception

dsquier

Nov 15, 2015

I purchased a 2013 BMW 650 I recently and Brian Gains was my salesperson and Kenny Russell spent over an hour with me going over all the features and showing me how to use them. It was an excellent experience and I would recommend both individuals.Debbie Squier

roman

Nov 13, 2015

We purchased our last three cars from Steve at Ferman BMW, and they have been the best three car-buying experiences we have ever had. Steve is straight forward, honest and fair. To Steve, more important than making another sale, is for you, his customer, to be happy - not only happy with your new car, but also with the experience of the purchase. If we did;t really believe this we wouldn't take the time to do this review. If you are looking for a positive car-buying experience, we highly recommend Steve Venden at Ferman BMW.

Catherine Tiernan

Nov 11, 2015

Kenny Russell went above and beyond to come to my house and program the garage door opener. He was so very knowledgeable and polite. Thank you Kenny!

Donnysala

Nov 11, 2015

Dave haro gave me a great experienced. Very non pressure question based selling, absolutly professional. Kenny Russel is the epitome of great customer service. Kenny goes above and beyond, management should put him on the sales floor asap.

LuxuryCar

Nov 11, 2015

The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost had me NOT notice that they did not fix one of the items that I brought my 650i in for. They have amazing customer service and treat their customers with the utmost respect but they will have to improve greatly on actually honoring the time and requests of their customer. They tend to offer more excuses than repairs and that is a waste of my time and influences my next purchase of a luxury car hugely. I hope the service manager gets on top of this as this dealership has a lot to offer.

DenverSue

Nov 9, 2015

I met with Kenny Russell in a follow-up visit to go over the navigation system & radio for my mini countryman. Kenny was very personable as well as knowledgable about both systems. We worked through multiple examples for the nav system to see how it works so that I knew what to expect in the future. It might not be the best nav system out there, but once you know how it is supposed to work, it is useful. Kenny also worked through a quick question about satellite radio the next day via a phone call and helped me work with it too. He called me back after I called & left a message & made sure I got my question answered satisfactorily.

innovation

Nov 9, 2015

Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of my vehicle. He goes out of his way to get the answer to my question.

Marcia

Nov 7, 2015

Marcos and Kenny made our experience of buying a new car very easy! They made sure we left there with exactly what we wanted and enough knowledge to get by until our next appointment to get in greater details of all the possibilities of our new x5. Great dealership and great people.

SCordeiro

Nov 6, 2015

Marcos and Kenny made our experience of buying a new car very easy! They made sure we left there with exactly what we wanted and enough knowledge to get by until our next appointment to get in greater details of all the possibilities of our new x5. Great dealership and great people.

m4

Nov 4, 2015

"I ordered my car from Ferman and when I came to pick it up Abe Nieves was the client advisor who helped me through the transaction. Then I met with Kenny Russell the BMW Genius who went through the vehicle with me and showed me how the idrive system works. He was very patient and gave me all the information I needed whenever I had questions. I would highly recommend these guys, they know their stuff and deserve the recognition, a raise and some raise. Thanks again guys.

M4

Nov 4, 2015

"I ordered my car from Ferman and when I came to pick it up Abe Nieves wasthe client advisor who helped me through the transaction. Then I met withKenny Russell the BMW Genius who went through the vehicle with me and showedme how the idrive system works. He was very patient and gave me all theinformation I needed whenever I had questions. I would highly recommendthese guys, they know their stuff and deserve the recognition, a raise andsome raise. Thanks again guys."

JAS

Nov 3, 2015

Robert Chodorowski and Kenny Russell made my experience at Ferman BMW very enjoyable and successful. They were extremely knowledgeable and professionable...both are truly BMW geniuses!!

Roman and Linda

Nov 3, 2015

We purchased our last three cars from Steve at Ferman BMW, and they have been the best three car-buying experiences we have ever had. Steve is straight forward, honest and fair. To Steve, more important than making another sale, is for you, his customer, to be happy - not only happy with your new car, but also with the experience of the purchase. If you are looking for a positive car-buying experience, we highly recommend Steve Venden.

Ulises Yaniz

Nov 3, 2015

I leased my 335I a few months back and recently came in for my encore appointment with Kenneth Russell yesterday. He was very knowledgeable and helped me get more acclimated with my BMW and taught me things I never knew I could do with my BMW! Thanks again to everyone at Ferman BMW.

ulisesyaniz

Nov 3, 2015

I leased my 335I a few months back and recently came in for my encore appointment with Kenneth Russell yesterday. He was very knowledgeable and helped me get more acclimated with my BMW and taught me things I never knew I could do with my BMW! Thanks again to everyone at Ferman BMW.

bradmartin

Oct 31, 2015

The best group of people to work with when buying a BMW. Mary Keller took us through the whole process and led us on the right direction. She was extremely professional and delivered on everything that was promised. It was definitely the right decision to use her services. Kenny Russell was a great help in learning all the technical aspects of the car. He went out of his way to assist my wife with learning curve and explained things in a manner that was easy to understand. First rate organization with excellent people; it was a great buying experience!

bradmartin

Oct 31, 2015

The best group of people to work with when buying a BMW. Mary Keller took us through the whole process and led us on the right direction. She was extremely professional and delivered on everything that was promised. It was definitely the right decision to use her services. Kenny Russell was a great help in learning all the technical aspects of the car. He went out of his way to assist my wife with learning curve and explained things in a manner that was easy to understand. First rate organization with excellent people; it was a great buying experience!

zengo

Oct 31, 2015

Mr Russel did a outstanding job. He was very friendly and knowledgeable. He took his time explaining all the gadgets and answering all my question. thank you

Michelle Nerney

Oct 30, 2015

Like many people, buying a new car was something I was dreaded. Historically, I found the experience exhausting and overwhelming. That is BEFORE I entered the Ferman BMW dealership. The quality of the dealership, as well as its personnel was something I sensed right away. To be frank, my husband and I had been to a dozen dealerships in our initial quest to find our new car. When we drove to Ferman BMW, I remember not having the expectation I was going there to buy. We were just doing our "due diligence" to say we explored all of our options. Then we met Robert Chodorowski. He was professional and the most informative salesman I've ever met. Once we were educated, the loaded X5 we purchased sold itself, but we REALLY appreciated Robert's no-pressure approach. He took our phone calls and and answered questions, even after hours and on his day off. He stayed late to accommodate our work schedules. Once the buying experience was complete, Ferman BMW's commitment to our happiness and success with our vehicle continued. That is when BMW Genius, Kenny Russell, entered the picture. Kenny was kind, personable and professional. He made several follow-up phone calls to inquire if we had any questions, as well as to offer to assist in services like window tinting. Kenny's most valuable contribution was his tutorial during my encore visit. He has the patience of a saint, I never felt rushed, and I left feeling like I have a true understanding of my vehicle. Thank you Ferman BMW for valuing your team of employees they represent you and the BMW product line well.

Ferman

Oct 29, 2015

I just completed my purchase of a used 328i at Ferman BMW. I searched the entire state and looked at cars at 10 different lots. Lots to choose from but the quality on the Ferman lot was unsurpassed. The pricing was right and the service from my two sales professionals (Steve Phillips and John Grima) was also unsurpassed. Easy experience, great selection and first class all the way. Thanks Ferman Team, you made my sons birthday one he will remember for a lifetime.

gmstein75

Oct 28, 2015

On Wednesday October 21st 2015, I bought myself a 328i from Ferman BMW. Kenny Russell was OUTSTANDING. Kenny is the in house guru on the technology side. He was sweet and took the time to sit with me and review the functions of the vehicle. I highly recommend Ferman and Kenny is your tech savvy guy! Robert Chodorowski, Sales and Lease Consultant

DAVID M

Oct 27, 2015

MARCOS VILLAS DID AN EXCELLENT JOB ON DESCRIBING THE 640i WHICH WE ALSO TEST DROVE. A VERY RELAXING AND INFORMATIVE TIME SPENT WITH MARCOS AND THE PEOPLE AT THE FERMAN DEALERSHIP.

Wish I was a Geek

Oct 25, 2015

Kenny Russell was really helpful in explaining how the radio presets vs. the iDrive presets work. Thanks Kenny!

Al

Oct 24, 2015

Kenny Russell was extremely knowledgeable and courteous in explaining and demonstrating features of my 335i. Will definitely go back. Thank You Very Much Kenny! BMW Genius!

Al

Oct 23, 2015

Kenny Russell was extremely knowledgeable and courteous in explaining and demonstrating features of my 335i. Will definitely go back. Thank You Very Much Kenny! BMW Genius!

Kipp Kino

Oct 22, 2015

My car shopping experience at Ferman BMW was the best car shopping I've ever had in my 40 years of car buying. Dave actually took the time and effort to listened to my thoughts and questions. Dave and Kenny are very professional and much informative of the type vehicles and buying process. There was no pressure to make a decision and it was like being with family. Thanks Dave and Kenny, keep up the outstanding salesmanship.

HCS Guy

Oct 22, 2015

Have had my car for a little over six months and the buying and service experience has been excellent. Marcos Villas sold us the car and has stayed in touch ever since to ensure that everything remains perfect. Brad and Kenny have taken care of us since then ensuring that the car has remained in day one condition and that we have been using all its features in order to take full advantage of all of the systems the car has to offer. Thanks Guys!

zengo

Oct 21, 2015

Mr Kenny Russel did a outstanding job. He was very friendly and knowledgeable. He did a great job.

convertible,dale16

Oct 20, 2015

The entire experience at Ferman BMW was fabulous. I have dealt with other BMW dealerships and definitely did not receive the same level of customer service. Marcos, in sales was extremely knowledgeable and answered all of the questions that I had from my first appointment to the purchase of my new vehicle. Kenny, the BMW guru was assigned to me and explained all of the numerous features that my new car has to offer and he has been awesome. I made my Encore appointment with Kenny 2 weeks after picking up my new car. I made a list after reviewing the manual and he went over every item on my list. He wasn't in any hurry and gave me his number to call with any questions. Wonderful experience at Ferman and I have already recommended the dealership to many people I work with.

Cristian Alphonso

Oct 20, 2015

By far the most professional BMW dealership I've dealt with. After dealing with multiple other dealerships in the panhandle region and being disappointed with not even getting returns on calls, let alone any actual help, it was refreshing to have a dealership that valued you as not only a customer, but as a person. Abe Nieves followed through on everything he promised throughout the buying process, and really went out of his way to help me out since I was driving from 7 hours away to get a car. Kenny the BMW Genius did an excellent job helping me understand all the technology features and get them all setup. I really can't emphasize enough how down to earth and professional everyone in the dealership was. Great experience, especially with such a big purchase.

Marcia Farias

Oct 20, 2015

Marcos V. and Kenny R. made our experience of buying a new car very easy! They made sure we left there with exactly what we wanted and enough knowledge to get by until our next appointment to get in greater details of all the possibilities of our new x5. Great dealership and great people.

convertible,dale16

Oct 19, 2015

The entire experience at Ferman BMW was fabulous. I have dealt with other BMW dealerships and definitely did not receive the same level of customer service. Marcos, in sales was extremely knowledgeable and answered all of the questions that I had from my first appointment to the purchase of my new vehicle. Kenny, the BMW guru was assigned to me and explained all of the numerous features that my new car has to offer and he has been awesome. I made my Encore appointment with Kenny 2 weeks after picking up my new car. I made a list after reviewing the manual and he went over every item on my list. He wasn't in any hurry and gave me his number to call with any questions. Wonderful experience at Ferman and I have already recommended the dealership to many people I work with.

Kenny Russelll

Oct 15, 2015

Originally I came in to have my tires checked for low PSI, when I brought up the fact that I had a few questions, I was introduced to Kenny the BMW genius..fancy that. This kid knows his stuff and then some, addressed all my issues and showed me things I didn't know existed in my car. Overall great atmosphere and staff!

Adidasfanatic613

Oct 15, 2015

Originally I came in to have my tires checked for low PSI, when I brought up the fact that I had a few questions, I was introduced to Kenny the BMW genius..fancy that. This kid knows his stuff and then some, addressed all my issues and showed me things I didn't know existed in my car. Overall great atmosphere and staff!

Connie

Oct 13, 2015

From start to finish, the team at Ferman BMW impressed me with their attention, knowledge and respect of both my timing and budget. John Grima is the nicest, friendliest, hard working sales guy Ive worked with in a long time. With Alan helping the deal along as well, this was an easy car buying experience. Picking up my 6th BMW in a row with this being my 3rd X5 was a breeze. Kenny Russell, the BMW genius went over all the features of my car with me exhibiting much patience and kindness as I am not great with gadgets. I then had a great appointment with Kenny a few weeks later for my encore visit. Even though he is a really busy person he made sure to check in with me, make sure I was comfortable and then spent a long time with me pairing my new phone to the car and getting my settings just right. Ill definitely be back to buy another BMW from Ferman!

Erik Toth

Oct 10, 2015

I just purchased my first BMW today and I can only say that the guys at Ferman BMW made it a great experience. Steve, my sales agent, was great to deal with and gave me one of the best drives that I've ever had. After the purchase, Kenny Russell gave me a great walkthrough of all of the features of my BMW. He hooked up my phone through bluetooth, showed me how to stream music, and walked me through literally all of the configuration menus and explained them all in detail. It was truly a great customer experience. Ferman has definitely guaranteed their position as my BMW dealer!

ruthgar76

Oct 10, 2015

I just purchased my first BMW today and I can only say that the guys at Ferman BMW made it a great experience. Steve, my sales agent, was great to deal with and gave me one of the best drives that I've ever had. After the purchase, Kenny Russell gave me a great walkthrough of all of the features of my BMW. He hooked up my phone through bluetooth, showed me how to stream music, and walked me through literally all of the configuration menus and explained them all in detail. It was truly a great customer experience. Ferman has definitely guaranteed their position as my BMW dealer!

DDAVIS

Oct 6, 2015

I recently purchased a 2016 BMW 228i from Ferman BMW in Palm Harbor, Fl. The experience was second to none and the employees very friendly. Kenny Russell, BMW Genius and Gary Mack, Sales were second to none and made my experience a positive one. Kenny Russell took time to review all the functions of the 228i....wow, is he knowledgeable. Thanks guys for one of the best buying experiences a person could ask for when purchasing a vehicle.

Deena08

Oct 6, 2015

Kenny Russell gave us a great tutorial on my brand new car. There were so many things I still did not know about my car. No wonder why he's a.k.a. the "Genius Guy."

Concerned Buyer

Oct 6, 2015

I recently purchased a 2016 BMW 228i from Ferman BMW in Palm Harbor, Fl. The customer service was top notch and everyone was more than friendly. Gary Mack, Sales and Kenny Russell, BMW Genius were second to none. Kenny took time to educate me on all the functions of the 228i which made my overall experience a positive one. These guys are top notch and if you are considering buying a BMW I would highly recommend these two gentlemen to be part of your experience.

Maggie S.

Oct 5, 2015

I was in the market for a new car- and was looking through Ferman's certified pre-owned inventory online. I came across 3 BMWs that I was really interested in- with some amazing pricing. I called up the dealership and made an appointment the next day to come see the vehicles. I was instantly impressed with the friendliness of the dealership. KARL and ROBERT took care of me from the start- walking me through my trade in options, and talking to me about what I was looking for in a vehicle (By the way- I was never sat in a "waiting room"- I was greeted and immediately taken into the Karl's office, where Robert met us). Robert took me around to see the different cars that I had picked out, and ran through the features and benefits of the different models. The rest of the team members were friendly- offering my drinks, coffee, snacks, etc. They let me take the car home for the night, because it was getting late and I wanted to test drive it. KARL and ROBERT went above and beyond to make sure I was satisfied. Long story short- I returned and bought the car the next day. MARCOS and KENNY personally helped me clean out my trade in vehicle and got me settled in my new 328i. Plus, they had me laughing the entire time! ERIC, in finance, walked me through all of the added benefits that BMW has to offer, such as tire/rim protection, key loss protection, gap protection, etc. All in all, my first BMW experience was easy- and most of all it was fun. Thank you Ferman BMW! This was a first class experience - a 10! I love my new ride!

Deena08

Oct 5, 2015

Kenny Russell gave us a great tutorial on my brand new car. There were things that I still did not know about my car and was amazed to see how they work. No wonder why he's a.k.a. the "Genius Guy."

MaggieS

Oct 5, 2015

What a first class buying experience! I found a couple of certified pre-owns that I was interested in, online, with some amazing pricing! I called the dealership and made an appointment to come in the next day. When I arrived, I was immediately greeted and was never sat in a waiting area. KARL and ROBERT went above and beyond to make sure I was satisfied with my trade in options, pricing, etc. Robert walked my through the different features and benefits of the BMW 3-series models. Long story short, I bought a 328i the very next day. KENNY and MARCOS had me in stitches laughing the whole time, a personally helped unload my trade in vehicle and get me settled into my new car. As I was going over the paperwork in Finance with ERIC, they were detailing the entire car for me and getting me a full tank of gas! Eric went over the amazing benefits of BMW, such as key loss protection, rim/tire protection, etc. Overall, a 10 experience.I have an appointment to go back this week, and work one-on-one with Kenny (the BMW Genius) to learn all the tricks of my new ride!

Gerald

Oct 4, 2015

Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for the past twelve years, we are now loyal BMW drivers.

Lori

Oct 2, 2015

This is my first BMW purchase and it won't be our last. I love my new 428i Convertible. And, thanks to Kenny Russell, my BMW genius, I am able to use the many aspects of technology in my beautiful new car. Kenny is terrific! He is attentive and knowledgable and takes his time to ensure that you understand how to work the many different features. There is a lot to learn, but Kenny made "going to school" easy and fun.

sheadog

Oct 2, 2015

I finally jumped over and purchased my very first BMW. Kenny Russell was amazingly helpful with explaining many features the my 5 series has. Awesome job Kenny!!!! Because of people like him, I will keep coming back!!!Lets not leave out Jaimie and Paul in service. Both were so on top of things awesome experience

Lori

Oct 1, 2015

Thanks to Kenny Russell, my BMW genius, I am able to use the many aspects of technology in my beautiful new car. Kenny is terrific!

Kim B

Sep 28, 2015

I had an exceptional experience at this dealership. Steve Venden was professional and very knowledgeable. He spent a lot of time explaining details and answering all of my questions (and I had a lot!). He kept in close touch in every step of the way, locating the perfect car for me that was out of state. His enthusiasm about the brand is absolutely contagious. I even saw him working on his day off.Thank you!Kim B

Chow

Sep 23, 2015

Let me begin by saying THANK YOU Ferman BMW for everything and the outstanding customer service experience and the beautiful F30 335i M Sport I got to take home with me. I am at a lost for words in my experience at Ferman! Robert Chodorowski (salesman) was amazing from the second I met him. He is extremely professional, knowledgeable, intelligent individual and most importantly a straight shooter. He did not play games and was straight with answering all my questions and concerns. Not once did I feel he was trying to deceive me or pull a fast one in any means. If you find yourself at Ferman ask for Robert he's the man! Thanks again Robert! Ferman in my opinion gave me a very fair if not very good trade-in value for my 08' 535XI and because of this I chose to trade-in my 08' 535XI for the '13 F30 335i. Financing through BMW was also great as they gave me an awesome financing rate. Thank you Ferman for the great experience! I will definitely be returning for my next purchase of an X5 for the wife.

Carole

Sep 19, 2015

This was our second car purchase from Ferman BMW. We had Bill Simon as our sales advisor twice. He is exceptional and although we understand he is going to retire, we will miss him. He was very professional and always followed through on what he promised. It was a pleasure to work with him.During our second purchase we met Kenneth Russell. He seemed very knowledgeable about our car as well as personable. Even though this was our third three series, he managed to teach us new things. He seems very enthusiastic about his work which is an added plus.

beemerhibeams

Sep 16, 2015

Yesterday I purchased my dream car . Today ,thanks to John Grima and Lawson , I am a very happy lady. John was very attentive to my price point and delivered what was totally way beyond my expectations but so in my price point. Ferman and John, Thank you, Penelope Saunders

K Lagos

Sep 16, 2015

My experience has been great here. As a first time customer I was shown the customer care that is expected and more. Kenny and Mary have gone above and beyond to help whenever they can and make Ferman a welcoming environment.Thanks!

Retiree

Sep 15, 2015

I had a positive experience with the purchase of my pre-owned BMW. My Sales Advisor, Abe Nieves, was courteous, and had very good product knowledge. His easy going attitude made buying the car and negotiating the deal less stressful. I will definitely deal with him again should I have the need. The vehicle which I purchased had very sophisticated electronics. My product genius, Kenneth Russell did a great job of explaining the workings of the vehicle. His knowledge of the vehicle was impressive. He even offered to come to my home to set the garage door opener device for me.The only part of the buying experience which was less than positive was the interaction which I had with the business manager. He was pushy and had an arrogant attitude. He seemed disappointed that I was paying cash for the vehicle and proceeded to attempt to give me financial advice. In spite of the business manager experience, however, I would still recommend Ferman due to the superior service I received from Abe and Kenneth.

Tiffany

Sep 14, 2015

I recently purchased a preowned BMW from Feeman, my sales guy John Grima was outstanding. He goes above and beyond in making sure you get what you need and want from the car, as well as being very friendly and easygoing. No high pressure sales, just a fabulous car buying experience!

Tom

Sep 12, 2015

Excellent customer service and professionalism. Very prompt and they make sure that you get the best product they can provide. Would definitely recommend to family and friends.

Matt B.

Sep 11, 2015

I live in VA and a year before I made my purchase I walked into Ferman BMW with my parents that I was visiting. Salesman Steven Venden approached me as I was looking at a new M4 they had in stock. I told him that I wasn't quite ready at the moment but that I would be in a years time and that I wanted an M3. We exchanged information and instead of pestering me, he casually checked in every 3 months or so. It was very refreshing that he understood that I was very serious about purchasing and that I wasn't ready at the time. When the time came I couldn't lock down any allocations with any of my local dealers in VA because they were extremely rare, but Steve told me he had an allocation. I decided to go with him due to his professionalism I experienced a year prior. Throughout the whole process he was extremely vigilant in keeping me informed of progress being made as my car was being built. He worked with me on every thing I wanted and he even came in on his days off to make sure documents were getting pushed through to speed up any delays that I could have experienced. He made things very easy on me although I was purchasing out-of-state. I am very glad that my parents (who also own BMW's) have a superstar salesman they can work with when they are ready for upgrades. I highly recommend his services as well as this dealership for anyone looking to buy The Ultimate Driving Machine. -Matt

Steve and Rachel

Sep 7, 2015

Mary, Alan and Dan made our purchasing experience bar none the best ever. Simple, stress free and fun- we can't say enough about what a difference our buying experience was compared to others in the past. Thank you to the Ferman team for your support and help. We couldn't be more thrilled!

Jim&KellyV

Sep 4, 2015

We recently had a great experience with Steve Phillips & John Grima. We never made an appointment and just walked in a few times. Even if they were with customers, they took time to speak with us. We knew the type of vehicle we wanted and even though didn't have it, both kept in contact with us when the "right" cars came in. John was more than helpful finding our "diamond" and Steve "It's all you" ! Both were very knowledgeable and great attitudes. I love my BMW and plan to return to Ferman BMW to deal with Steve & John when I decide to upgrade to another car. I would highly recommend either one of these gentleman as I laughed and had an enjoyable time each and every time we went there. Who can say that about car shopping?

Chris

Sep 2, 2015

Recently had a great experience with Robert Chodorowski (sales) and Kenny Russell (genius). Robert worked tirelessly to find the car I was looking for. His communication and follow up skills are commendable. Great to work with and to the point. Kenny's great attitude and patience made learning all of the electronics a pleasure. He even called two weeks later to check in. Thank you both for the great experience!

Rudy

Sep 2, 2015

I have had some issues with my default navigation system rerouting me around various locations that I had been to before. I knew where I was going but my nav would show me alternate routes that were much longer and out of the way than what I had known. Joe Cleaver in service has always been so helpful during the entire process and kept my up to date with everything. Robert (client advisor) and Kenny (bmw Genius) adjusted settings and worked side by side with Kyle the technician to make sure my navigation system was fixed properly. These guys really know their stuff and although it was a lengthy process, I understand they had to go through the proper channels to remedy the situation, they didn't stop until I was completely satisfied. Thanks guys.

Ed from Palm Harbor

Aug 29, 2015

Haven't purchased a new car in 10 year, this is my second from Ferman BMW and it could not have gone more smooth. I did it all in less than a few hours. Marcos Villas, Carlos and Eric in financing were all fantastic. I got the best deal out there on a beautiful low mile certified 750 LI. I was so impressed with the timeliness and cleanliness of not only the building but the people and the cars they sell. I will always come back to Ferman and refer them to anyone I know looking for a new or used vehicles. I have also been servicing my vehicles at this dealership and cant think more highly of their service department. WOULD HIGHLY RECOMMEND!

Boss Lady

Aug 28, 2015

My X3 was ready and waiting for me on Saturday! I had no way to get there from my condo in St Pete but Mary Keller, my sales coordinator, arranged for Kenny Russell to pick me up. Which in itself was a great experience to hear this young man's enthusiasm about his job! Everything went like clock work upon my arrival. Mary had everything ready for processing. Both Mary and Kenny worked with me in learning how the car worked! I hope neither one of them were too exasperated! I recommend Ferman BMW if you are seeking a pleasant experience!

sp14

Aug 28, 2015

My husband and I had an amazing experience in Ferman BMW, the personnel (Steve Venden and Kenneth Russel) were extremely helpful, their customer service is amazing. They really make you feel comfortable with the process (buying in our case). We highly recommend their business.

Wpzimmerman

Aug 27, 2015

Bill and Mary did an awesome job finding the car I wanted and making the sales process seamless. After the purchase I sat with a genius named Kenny Russell who knew the vehicle in and out. He explained everything I needed to know and appreciated it very much.

JT Van

Aug 26, 2015

Marcos worked really hard to get us the best deal. His sharp eye also helped us to get a better car than the one that we originally came in on! Not bait and switch but switch and improve! Only 4 stars on price? We bought a high end BMW. What can we say, they "ain't cheep".Marcos Villas, Client AdvisorFerman BMW 31400 US Hwy. 19 N.Palm Harbor, FL 34684

Rick

Aug 24, 2015

Mary J Keller was the most straight forward salesperson I have ever dealt with. She is easy to talk to and very informed on the vehicle. Kenny explained all the features of the car after sale and was extremely helpful and friendly. I would recommend both to friends and neighbors. Ferman BMW is almost 2 hours from my home, they were definitely worth the drive. Thanks for everything.

Maelisa

Aug 24, 2015

I visited Ferman with one of my best friends with very little hope that I would be able to get out of a negative equity situation on my current vehicle; and walked out an extremely happy owner of a new 2015 328i!My client advisor, Marcos Villas, did everything humanly possible to ensure I walked away with the best deal on a 2015 328i complete with all the options I wanted...and more! His patience and flexibility was just amazing and very much appreciated. I was able to get out of the negative equity situation and drive a fabulous vehicle while doing it!Ferman's product Genius, Kenny Russell, was so accommodating with my schedule to set time aside and review all the vehicle features. He reviewed all of the basics and patiently listened to all my questions and concerns and was able to address each one. He truly is a product Genius!I had an absolutely amazing experience working with everyone at Ferman BMW. Thank you to Marcos, Kenny, and everyone on the team! I felt like a valued client at all times, despite them being held over past close of business as they completed the details of my purchase. All aspects of client relations were handled in the most professional and attentive manner. Overall, I would recommend this dealer to anyone who is in the market for a BMW.

christine michelle

Aug 21, 2015

I was involved in the flooding event recently in South Tampa so my 6 day old car ended up dying and needing all the help she needed. Joe Cleaver my service advisor was the best. He was knowledgable, he worked seamlessly with my insurance adjustor and I was back in my just like BRAND NEW car in 6 days! His service and the BMW technicians excellence was amazing. My car is in perfect working condition. I appreciate Joe's expertise and diligence. I whole heartedly recommend Joe. I am so happy that I drove out to Palm Harbor from my South Tampa home to buy my car from the best BMW dealership in Florida. If you want to be treated with excellence, please go to Ferman BMW. When you go for service ask for Joe!

J Durdan

Aug 10, 2015

I have bought many cars in the past and we just purchased our fourth BMW from Steve Venden. Steve continues to be just the best saleman I have ever worked with - he is incredibly knowledgeable and helped me order exactly what I wanted in a 2016. He got the advance info on the car and was able to help me anticipate issues that i woudl not have thought of from color to features. It is always great to find someone who really is a pro and knows everything about the product. It's a great car and Steve believes in its quality and he is a no pressure salesman-he just educates his buyers. If you want to have a great experience ask for Steve--he's really good. When I bought my first BMW I had a million questions and he knew the answers to every one of them-when I ordered my latest GT-he knew exactly how to help me make the right choices for the 2016. It is a great car and he is a great saleman-I always will go back to Steve!

ChadBeard

Aug 8, 2015

Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Dennis Daley. I picked by car up yesterday and my car had greasy smudges and dirt all over the windows and the rest of the car. It also appears that only 1/2 the car was washed. REALLY?!?!?! How do you wash only 1/2 the car?This was my last chance to allow Ferman to service my cars.

bdipalma

Jun 21, 2015

Steven J. Venden assisted me through my sale and went above and beyond. Steven, had my vehicle tinted and arranged my car's modification with the installation of hand controls. Steven had my BMW I3 ready for me to get in and go. A lot of this was done on his days off. Steven made my purchase of my 1st BMW a very pleasant experience.

MichaelH

Jun 21, 2015

Steve Venden made purchasing two BMWs very easy, he took the leg work out of our special needs. Thanks again Steve!

bdipalma

Jun 21, 2015

Steven J. Venden assisted me through my sale and went above and beyond. Steven, had my vehicle tinted and arranged my car's modification with the installation of hand controls. Steven had my BMW I3 ready for me to get in and go. A lot of this was done on his days off. Steven made my purchase of my 1st BMW a very pleasant experience.

michael_hollandatverizon.net

Jun 21, 2015

We purchased two BMWs and I have to say the Steve made things very easy for us. He took the legwork out of alot and special needs that we have.

Sarah

Jun 8, 2015

This is the second car I have leased from Ferman and they are a great dealer to do business with. Everyone in the dealership is very friendly and accommodating. Alan is a great sales manager to work with and I highly recommend this dealer for the overall experience.

Angelface68

Apr 17, 2015

Our visit to Ferman BMW in Palm Harbor was "Excellent". My husband ordered his 2015 M4 before production in July 2014, one of one completely customized to his perfection. Steve Venden was a pleasure & professional. Answered all questions and commons follow-up with emails. Steve handled all the paperwork from beginning to end, without no hassle or worries. He also made all arrangements for our pickup at South Carolina BMW Performance Center Headquarter. We feel completely satisfied about the service and interactions that we received from everyone at Ferman BMW involved with our purchase of our M4. We extend a huge THANK YOU... From The Cruz's

DrZ

Apr 12, 2015

very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repairs they suggested, less than a month later check engine light came on took it back and paid $600 to get it fixed they said they have to replace a battery cable .drove off the dealership and the radio not working. Took back so they can fix it said the amplifier is fried and they are not taking responsibility!!! it was working when I dropped off the car and you guys worked on its electricity and now its not working and not taking responsibility!!! they called a manager Dennis Daly to explain to me and he didnt even know where the amplifier was located in the car but he was sure that there are not taking responsibly... will contact corporate office to voice concern about the dealership and the way the do business. pay attention to what they suggest to repair and hopefully they wont break something while repairing something else!

Angelface6870

Apr 10, 2015

Our visit to Ferman BMW was "Excellent".My husband ordered his 2015 M4 before production in July 2014, one of one completely customized to his perfection. Steve Venden was pleasure & professional. Answered all questions and commons follow-up with emails. Steve handled all the paperwork from beginning to end, without no hassle or worries. He also made all arrangements for our pickup at South Carolina BMW Performance Center Headquarter. We feel completely satisfied about the service and interactions that we received from everyone at Ferman BMW involved with our purchase of our M4. We extend a huge THANK YOU... From The Cruz's

Talk to Steve Venden at Ferman BMW

Mar 28, 2015

Steve Venden's professional service made purchasing our X1 a pleasure, instead of the feeling of dread when shopping at other auto dealerships. Steve Venden answered our many questions and knew when to listen and when to speak.

Gerald

Mar 28, 2015

Buying a X1 from Steve Venden at Ferman BMW in Palm Harbor was a pleasure. Every question was answered and every detail was handled professionally.

SeminoleBMWcouple

Mar 8, 2015

Four years ago we were out for a Saturday afternoon drive heading out to Tarpon Springs for dinner. I had previously owned BMWs for years, but lived near St. Pete and always used a different BMW dealer. We didn't even know where Ferman was (but had heard of it) - but when we passed it we decided to turn around and stop by - just to look at the new 2011s. Steve Venden asked if we needed any assistance - our reply was "no thanks... just looking at the new cars". There was absolutely no pressure, but he said he'd be available if we had any questions. After looking around we saw several new/different features from our previous BMW - and so requested Steve to come over to help us fully understand. I have never met any car salesman so knowledgeable and so willing to spend so much time with us (especially since we made it very clear that we wouldn't be trading in our 2009 for a couple of years). Well, we did test drive (we weren't in any hurry) and we did enjoy the 2011s. Still not thinking that we would get a 2011 we were sure that when we were ready we would want to drive up to Ferman and talk with Steve... But, since we were there we wanted to see how the dealership would work with us IF we wanted a 2011. Steve and everyone else involved gave us the best experience we ever had at a car dealership... and we very happily drove out that evening in a new 2011 BMW. Over the past four years I took the 2011 up each year for its 'annual' inspection. Another plus for Ferman is their service department. Absolutely personal and professional. This past month I took a trip up to Ferman again... If I was even thinking of a new BMW ( and I still felt my 2011 was wonderful) I couldn't imagine going anywhere else ( I did call to see if Steve was there - even though all the other salespersons probably wouldn't be there if they weren't of a similar, high, quality)... but I had such a great experience with Steve in 2011 (and Steve kept in touch with us all during the past four years) I wanted to work with him again. And again, I've never experienced someone so knowledgeable, professional, enthusiastic and as personal as Steve. Needless to say , after another great experience, I left with a new 2015 BMW. The trip up to Palm Harbor is totally worth the experience. Ask anyone who has had the experience to work with Steve when thinking of a new BMW.

hpowders

Feb 25, 2015

i'm shopping to lease a 228i. Their internet person Lyndsay acted soooo nice in emails. I submitted my credit report information. I have excellent credit, have been leasing cars for many years and never heard back from them. This after Lyndsay promised the finance manager would email or call me with a quote. No phone call. No email. No nothing. The very nice Lindsay seems to have disappeared-this after writing me 7 emails attempting to sweet talk me into leasing a BMW.I would advise prospective buyers of a BMW to steer clear of Ferman BMW. No manners at all!

Derek

Feb 15, 2015

Ferman in general, and specifically Steve Jensen, outshone any experience I've had. Be it a Porsche, Benz or other BMW dealers, these guys are a cut above. Definitely have this aficionado hooked. Thumbs up Steve. And thanks!!

Happy BMW Owner

Jan 9, 2015

I went to Ferman BMW looking for a new care and Steven Venden made the experience easy and hassle free. here worked with me to get the car and the deal that was right for me. I would defiantly be going back when its time for another upgrade!

Mark

Jan 9, 2015

Steve Venden was my sales associate for the second time in three years. Not only does Steve bring a wealth of knowledge regarding the sales aspect of BMW, he also has a great business mind recognizing my needs and providing a solution beyond just selling me a car. I highly recommend using Steve should you have a transportation need in future.

AshleighNicole87

Jan 9, 2015

I went to Ferman BMW looking for a new car and ready for a hassle. Steven Venden proved me wrong, and made the car buying experience friendly, and easy. He got me the car I wanted and worked with me to make it happen.Thank you!!

davideball

Dec 27, 2014

I purchase an M235i from Ferman BMW and had an overall excellent experience. I worked with John Grima and he was very prompt in responding to my online request and offered the most competitive price. Instead of simply purchasing a vehicle on the lot that didn't have the specific features I wanted, John recommended that I order one. This turned out to be the best choice as I received exactly the car I wanted for the price I was quoted. I financed the vehicle with BMW financial which offered a very good interest rate for the length of the loan I wanted. I would recommend Ferman BMW to anyone looking for a BMW at a fair price and without any hassles or surprises..David B.

DebbieR

Dec 3, 2014

This was our 5th new BMW and what a pleasure it was to work with Steve Venden and Ferman BMW. Steve is the definition of a professional. His knowledge of the car and hassle free negotiations were exceptional. Thanks Steve

johns

Dec 3, 2014

This was our 5th new BMW and what a pleasure it was to work with Steve Venden and Ferman BMW. Steve is the definition of a professional. His knowledge of the car and hassle free negotiations were exceptional. Thanks Steve

"CarolRedBMW"

Nov 30, 2014

I "Special Ordered" a new 2015 BMW 228i in August. From start to finish this was a fun experience, with the help of our salesman, Steve Venden. Steve is so easy going and helpful, we enjoyed working with him and will do business with him and Ferman BMW for many years to come.

csduncan

Nov 30, 2014

Not only do I love my new BMW - the experience was fun and Steve Venden is great to work with - so informative and helpful through the entire process.

Brynn Siren

Nov 17, 2014

I bought a 2007 Jeep Commander from Ferman BMW-Mini in Palm Harbor. I am absolutely in love with my Jeep. It had a few problems but they had absolutely no problem taking care of them and even gave me a loaner to drive while they were fixing it. Great dealership!!!

John Petersen

Oct 28, 2014

Steve was very knowledgeable, professional and easy to communicate with and handled the details flawlessly. When Steve called to tell me my 428I GC arrived, he said "John how about adding tint to those windows!" This was all accomplished before I arrived to pick up the car and looked great. Steve communicated my desires with leadership and the business director and the end result was I received a fair deal on the 428i, my trade-in to include lease buy rate. My wife and I were very pleased and we expect in the future to stay in the Bimmer family. Bottom line: If youre in the market to buy/lease a BMW...I have one suggestion....call STEVE VENDEN at Ferman BMW!

Kirk Wang

Oct 19, 2014

Steven Venden is one of the best salespersons we ever met. We had many dealerships contacted us, but Steven's professionalism and personality made us decide to buy from Ferman BMW.

Happy New 2 Series customer

Oct 15, 2014

I love what another reviewer wrote, Steve is a Pro's Pro!! It's so true. He was so patient, caring, knowledgable, and professional. Ferman BMW should be happy to have him.

New 2 Series

Oct 15, 2014

Steve Venden, Brian Gains and Eric in Finance (forgive me for not remembering the last name) are exceptional sales professionals! I appreciate strong customer service, attention to detail, and a relaxed/no pressure environment...oh and a nice firm handshake too. They hit every expectation and I am thrilled with my new 228i!!!!! *All excellent marks but the site keeps deleting my entries.

Michael Reeb

Sep 27, 2014

I brought my BMW 330Ci to Ferman BMW for service because they are about 3 miles from my home. Service and advise in the past has been horrible, inaccurate and just unpleasant. I Didn't even like for them to wash my car during service. It can't merely be the new building. My recent purchase and service were unbelievable. I dealt with Steve Venden for my recent purchase of a used BMW 650i convertible. Steve assisted in my search for this specific vehicle for about a year. I was looking for a special immaculate vehicle. I can see why Steve is Ferman's top salesman. Attention to detail, amazing work ethic and he knows the BMW product. I would highly recommend asking for Steve Venden at Ferman BMW if you're in the market for a BMW

michaelreeb

Sep 27, 2014

I have been working with Steve Venden at Ferman for about a year looking for that immaculate used 650i convertible. Finally found the car and Steve made it happen. After this experience I can see why Stefe is the top salesman. Knowledge of the BMW product, attention to detail and work ethic. If you want to feel comfortable and secure about your new or used vehicle purchase I would highly recommend visiting Steve Venden at Ferman BMW in Palm Harbor.

eaponcho

Sep 22, 2014

When I decided to change my car and get the ultimate driving machine, my research on line got me into Ferman's BMW website. I sent an email that night and got a response right away. The next day I walked into the dealership and was greeted by Robert Chodorowski. I explained to him I was looking for the diesel options and after hearing what I wanted he skillfully found my X5. He was knowledgable of the car and all the enhancements for the 2015 model. After going for a test drive, I wanted the car. Between Robert, Shane McKensie, Alan Mazur and Erik L (finance) my transition into my amazing BMW X5 diesel was seamless!I definitely recommend this dealership and the team.

Dianne Lantz

Sep 9, 2014

Tom was very friendly and helpful. He answered all of our questions. He is a great salesman and we will be happy to do business with him again. He is a great asset for BMW.

cinnicmur

Sep 8, 2014

Robert Chodorowski is definately the best car salesman I have ever worked with!!!!! I was very comfortable in knowing he was on my side getting me the best deal and best car for my money......Robert is knowledgeable, energetic and outgoing!!!!! I Love My BMW . Thankyou Ferman BMW.

DonGaron

Sep 6, 2014

This is my third purchase from Ferman BMW, two via Steve Venden. My marks speak for themselves - it's just an overall quality experience. The sales staff know every inch of every vehicle they sell, and that is no small feat considering BMWs are probably the most feature-laden vehicles on the market today. Not only did I get a very good price on the vehicle I bought, but I received an unexpectedly high offer for my trade. Yes, you read that right. Service is always easy and hassle free, and in fact they'll remind you when your service is due. If you're inclined to buy a BMW (and you should), Ferman is the way to go, hands down.

don.garon.5

Sep 6, 2014

This is my third purchase from Ferman BMW, two via Steve Venden. My marks speak for themselves - it's just an overall quality experience. The sales staff know every inch of every vehicle they sell, and that is no small feat considering BMWs are probably the most feature-laden vehicles on the market today. Not only did I get a very good price on the vehicle I bought, but I received an unexpectedly high offer for my trade. Yes, you read that right. Service is always easy and hassle free, and in fact they'll remind you when your service is due. If you're inclined to buy a BMW (and you should), Ferman is the way to go, hands down.

Ron Jensen

Sep 5, 2014

Quite simply - Steve is second to NONE. By far the best experience we have had buying a new car. Steve is a Pro's-Pro. Steve has earned my business for decades to come RJ

rjj1953

Sep 5, 2014

Steve Venden is simply the best. Professional, courteous, knowledgeable, and a damn nice Guy! Steve made our buying experience extremely easy. Steve's our Go to Guy or all future BMW purchases.RJ

dennis.turner.9469

Aug 27, 2014

I have just purchased my second BMW from Ferman BMW and John Grima. John is a fantastic sales person who works with you to make sure you get a good deal. He is friendly and personable and goes the extra mile for the customer. Ryan George in finance was easy to work with as well, not pushing any of the traditional add on options as finance usually does. Great experience!

Don

Jul 25, 2014

"Passionate & patient" best describes Steven Venden, our initial contact with Ferman BMW. Steven loves his BMW's & shared his knowledge with my wife & me. I enjoyed more than one test drive & Steven answered numerous questions. He spent a great deal of time helping to find the perfect car for me rather than trying to "close the deal." Ferman BMW is a professional organization & Steven is exceptional.

donaldjturner

Jul 25, 2014

Passionate & patient describes Steven Venden, our initial contact with Ferman BMW. He loves his BMW's & shared his knowledge with my wife & me. After numerous test drives, Steven helped us to find the best car for us rather than trying to "close the deal." Ferman BMW is a very professional organization & Steven is exceptional.

BMW lover

Jul 23, 2014

I had been in the market for a BMW X5 and had visited several dealers within a 50 mile radius. The last dealer I visited was Ferman BMW. I was referred to Steve Venden, who was genuinely helpful and interested in tailoring my purchase to what I wanted and needed versus what he believed I should be buying. I did not find this to be the case at other dealers. He spent several hours with me on my initial visit, and then several more over the week or so that I debated about the car, and options. Since this was the first car I had ever ordered, as opposed to purchasing off the lot, I was a bit overwhelmed by the choices, but Steve was patient, helpful, and didn't ttry to talk me ito expensive options I didn't really need. My car arrived 2 weeks ago. It is everything I dreamed it would be. Steve spend another 4 hours with me going over the paperwork and, more importantly, the car. This is the best car buying experience I've ever had.

ChadBeard

Jul 16, 2014

I had a horrible experience with MB of Tampa and came to Ferman BMW to get out of that car. Mitch, Shane and Brian were awesome and helped me make the best of a bad situation.I will definitely buy my next car from Ferman BMW.

sarasotarealtor

Jun 17, 2014

Mary Keller has guided me with the lease of my 4th BMW. Although I live in Sarasota, which has a BMW dealer within 10 minutes from my home, I choose to drive over an hour to work with Mary. She is always the consummate professional, I would never consider doing business with anyone but her. I have owned several businesses over the years and would consider myself lucky to have someone working with me like her. I have observed her working with other customers, exhibiting the same level of service to all, and am sure that they feel as I do about Mary.

princetonprep17

Mar 27, 2014

All I can say is run as fast as you can away from this dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW where I purchased my prior BMW, they at least have their stuff together and I was in and out in less than an hour (including test drive and visual inspection).First and foremost, the salesman, Steve, claimed to be an "expert" on the particular vehicle I went to look at as he currently owns the same model. He was anything but an expert about it even giving me wrong information about basics like how much horsepower the car had. I specifically asked if the car had any dents or dings and if both key fob keys were included with the vehicle, to which I was told the salesman had personally inspected the vehicle and found no dents or dings and that the car had both keys with it. Since I was inspecting the vehicle in the rain, I took him at his word about it (shame on me). Then came time to interact with the financing department. I had already been pre-approved for a loan well in excess of what I was going to finance and had my lender, Bank of America, send them over what they needed. I was told that they were a preferred lender for BoA by both the dealer and BoA so the transaction should have gone flawlessly. It went anything but. I showed up to pick up my vehicle a few days later expecting the paperwork and everything to be in order so I could just sign and drive. Instead, I sat around for almost an hour while they tried to figure out how to process a loan through BoA. During this time I had my insurance company fax over the insurance on the vehicle, only to be harassed by their manager about the paper that had been faxed over and how it did not list me as an insured on the policy. Except that in the notes section on the bottom of the one page document my insurance company faxed over it stated that almost verbatim. He just did not bother to read anything on the page.After getting the paperwork signed and everything in order, I was handed one key fob key and one cheap plastic garbage key. Clearly I had asked before purchasing the vehicle if it had two key fob keys with it and I was assured it did. After some back and forth the dealer agreed to put in an order for the second key fob key at their cost, but a month later I still do not have that key. At this point, because the dealer had wasted so much of my time, it was nearing closer and closer to rush hour and I had a 2 1/2 hour drive home so I wanted to get out to avoid as much traffic as I could. At that point I was consistently talked down to by my salesman, Steve, who wanted to "show me how to work the vehicle". Not only is this not my first BMW, but I had also told him that I was fine and did not need any explanation and that I wanted to get on the road to avoid rush hour. Instead, he took the one key to the vehicle and followed me out to the car trying to do exactly the opposite of what I expressed I wanted to do.Now the real entertainment starts as the finance department of the preferred lender for BoA never had me sign the loan agreement. I figured they knew what they were doing and that BoA would mail me the agreement. A few days later I was contacted by the finance department that they needed my signature on the loan documentation. I said no problem, send it down and I will have it taken care of. When I received the loan documentation, they had INCREASED THE TOTAL PRICE OF THE VEHICLE FROM THE ORIGINAL WRITTEN SALES AGREEMENT WE SIGNED DAYS BEFORE. This fraudulent action obviously caused me to call them immediately and explain that we had a binding deal at an agreed upon price. After numerous exchanges back and forth, I was able to get them to bring the price back down to our original agreement and send me new documentation. Never in my life have experienced such a shady and unethical business practice.When I got the vehicle home and began my thorough detail I noted that the car had two spots where rust was forming under the paint, numerous dents and dings on the body panels, and that the car had an intermittent starting problem. I would NEVER purchase a vehicle from this dealership again and would warn anyone to stay as far away from this dealer as possible. As I stated earlier on, take your business to Reeves BMW. You will be much more satisfied with the car you purchase and with the overall experience.

brivenburgh

Mar 13, 2014

After having some bad experiences with other dealerships, I was so happy that I found Ferman BMW in Palm Harbor, Fl , from the beginning I was treated with courtesy and respect. I was a little apprehensive buying a car by myself but my advisor John Grima was wonderful . He was up front and honest and I truly believe he had my interests in mind. I am so happy with my BMW (my first one!) Also the business manager Eric Lane was great as well. No pushy salesmen here. Thank you so much John and Ferman BMW for the best car buying experience I have ever had. Kelly Rivenburgh

Mico2014

Mar 9, 2014

I waited a long time to buy the car of my dreams, after some horrible experiences at other dealerships ,I pulled into Ferman BMW of Palm Harbor,from the beginning I was treated with respect , I did not feel rushed. My advisor John Grima answered all my questions , I felt completely comfortable and confident .A special thanks to John I felt like I was talking to a friend. Thank you Ferman BMW for the best car buying experience I have ever had .Kelly Rivenburgh

spetru

Jan 29, 2014

Our plan to purchase a pre-owned Mercedes Convertible, that had been traded in to Ferman BMW was dead!!! Fortunately, a different salesman, Steve Venden, came to my assistance on my second trip to the dealership to see the car!! Steve's professionalism, integrity, honesty and follow through made all the difference! He resurrected the deal and we purchased the car. Steve had the car detailed to where it looked like new. He followed through with our independent mechanic to insure that all issues with the car had been fixed.Steve's attention to details and desire for customer satisfaction are amazing!We would definitely utilize Steve for any auto purchases in the future. We would recommend him to anyone looking to purchase a new or pre-owned car from Ferman BMW!

Sue&JimP

Jan 25, 2014

Our plan to purchase a pre-owned Mercedes Convertible, that had been traded in to Ferman BMW, was dead!!! Fortunately, a different salesman, Steve Venden, came to my assistance on my second trip to the dealership to see the car!!! Steve's professionalism, integrity, honesty and follow through made all the difference! He resurrected the deal and we purchased the car. Steve had the car detailed to where it looked like new. He followed through with our independent mechanic to insure that all issues with the car had been fixed. Steve's attention to details and desire for customer satisfaction are amazing!

Sabira_G

Dec 18, 2013

After seeing a great car online, we decided to stop in and see it in person. We worked with Steven Venden, a great guy! He took his time to make sure we got the right price to afford such a wonderful car! We will definitely be back to Ferman BMW for our next purchase! I highly recommend working with Steven Vendon!

Sabira_G

Dec 18, 2013

Steve Vendon is a great guy! After seeing the car on Autotrader, we had to go see it at Ferman BMW and fell in love instantly! He took his time and worked out a great price for us to take the car home and make a dream come true!

J. Fabricant

Sep 2, 2013

Our salesman, Steve Venden, was the best. He was extremely knowledgeable and able to zero in on exactly what we wanted. We were most impressed with his honesty and integrity. He was our ally through every part of the buying process. Steve pays attention to every detail and his primary concern is the satisfaction of his customers. Ferman should be very proud to have a salesman of Steve's caliber as a member of their staff.

silagilmaz

Sep 2, 2013

OMG, could they have hired a worst manager that Brian? Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not know the answer to my questions concerning the problem with the vehicle of course he lacks customer skills. He was talking to me in an arrogant and inflexible manner and he seemed annoyed that I had to complain abut my vehicle. What this dealership needs to realize is that WE PAY for our cars and we demand to receive the quality of the vehicles as well as the quality of the tech service. It is unfortunate to say the least that such a large dealership has offered the service department to someone like Brian

John J

Aug 22, 2013

I have been with Ferman since 2007 and Dennis Daley has been the reason. I just purchased a 2014 X1 and I now have to add Steve Venden along side Dennis as my reason for rating Ferman as I did. Steve is a great salesman...knows the cars, absolutely no pressure, always available to help and great follow-up. I rated the buying process excellent because of Steve. The business operations (finance etc) part of it was poor and not very smooth at all. I will continue to come back to Ferman as long as the quality of Sales and Service are at the Steve and Dennis level.

tcinello

Aug 19, 2013

I was looking for a 2013 BMW 528i to lease. I was having my 2008 535i serviced and stopped in to get some information on leasing a new 528i. Alan, the sales manager came out to greet me and said he would get a sales person to help me right away. Mary Keller came over to introduce herself and took me to her office to get some general information on what I was looking for. I told her I was planning to buy/lease a new vehicle in the next 30 days. I described the model, color, and features I was looking for in the 528. She had a car on the lot that met all of my requirements. She is a very good listener - I didn't have to repeat myself and she respected my time constraints. She took the time to explain all of the new features of the new 528 even though I was driving a 2008 535. I was surprised at how many new/different features there were. She then had me test drive the car. After the test drive she asked if I was considering the car today and that she would talk to Alan and work up the deal. I told her I had to get back to work (I had brought my car in for service and didn't have any more time to spend at the dealership). I told her where I wanted my lease payment to be and provided the payoff for my 2008 which I wanted to trade-in. She said she would work aggressively on the deal and get back to me shortly. Over the next couple of hours I received a phone call and a series of text messages from her as we negotiated the deal. We agreed on the numbers and my wife and I went to the dealership to sign the paperwork. The good experience continued at the dealership. Mary took the time to show my wife all of the 528i's features she had shown me earlier. She helped both of us sync our phones, set our seat and mirror preferences, download our music while getting comfortable with our new car. My wife and I went into Rob's office to sign the lease paperwork. He was pleasant, professional and took the time to answer all of our questions. We were in and out of his office quickly. I have bought many many cars over the years. My experience at Ferman, specifically with Mary (along with Rob and Alan's assistance) was the best car buying experience I ever had.Sincerely,Tim Cinello

heidihachey

Jul 26, 2013

Buying a car at Ferman BMW was a delightful experience! After spending several weeks looking at local dealerships for a 1 or 2 year old luxury type car, we found Ferman BMW to be by far the best! Our sales person, Brian Gains, was polite, professional, and knowledgeable. He answered all of our questions and was responsive to any calls or texts we sent him with questions but he was never overbearing. We almost felt harassed by some other dealerships, but Brian was respectful and professional at all times. After a thorough search, I returned to Ferman BMW and bought a car because no one else could even come close to their deal. I am thrilled with the car and the car buying experience!

Jermaine.benjamin

Jul 24, 2013

I had a great overall experience. The individuals I worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit!

rscleghorn

Jul 21, 2013

My experience at Ferman BMW in Palm Harbor, Florida was exceptional. Exceptional in a way to the memory of my first purchase of my BMW. My salesman, Mr. Steve Vendon, made me feel that I was making a new friend rather than a meeting a salesperson. I feel he was more excited about me purchasing a BMW than I was. I will always remember how he made me feel about purchasing my first BMW. Through his excitement and explaining to me his owning a BMW for years, I felt I was joining a new exceptional group, a family, of BMW owners. He impressed me with his attitude. The test drive was impressive. The test drive took place in the pouring rain. The best time to take a test drive. Steve showed-off the superior engineering of the vehicle. I was extremely impressed. I was sold there alone on that itself. I knew he was extremely busy with me and two other customers. I did not mind waiting on him as he did the best he could do under the circumstances. He apologized many times for not giving his full attention. I understand have been in the customer service for several decades. His supervisors had been whispering in his ear that they were concerned about me waiting on him to take care of the other customers. I had no problem with that. Steve also stuck around to the end of the business day to explain to me the initial details of setting-up the features of my new BMW. He made me feel very welcome and comfortable to contact him any time after I left with any questions that should arise as time brings. Steve used common sense from his experience on knowing what additional features I would want in a new vehicle, such as, the protection on the outside of the vehicle as well as protection on the inside. The whole overall experience was very impressive, from the showroom floor, test drive, financial service, all the way to drive my new BMW home.

Steven Gibson

Jul 2, 2013

Great experience, salesman really followed through on everything. Great car and look forward to the next one. The price and value was right on track.

Gtag5210

Jun 24, 2013

Steve did a great job for us, he made what is usually a time consuming burden into a quick and enjoyable experience. I already had an incredible car (2012 650i convertible) but Steve made it possible for us to upgrade into a gorgeous 2014 650i and I love it!!! We spent almost no time at the dealership at all! Thank you, Steve and Ferman BMW!!

blades4

Jun 15, 2013

Best experience pruchasing a car because of Steve's knowledge, patient sales approach, and the fact that I felt he cared about what was best for "me". Steve worked with his dealership to make the deal that best fit my budget and circumstances. I never felt overwhelmed. It was a real pleasure working with Steve. Highly recommend Steve!!

evie2013

Jun 4, 2013

I would highly recommend Ferman BMW, Palm Harbor to others. They have great people who made me feel, special, comfortable and gave me priority attention. From the beginning of my visit to the time I left, I was treated with friendliness, quality attention and understanding of my need to buy a of car within my budget. I went in to Ferman unsure I could buy a car due to some issues with my credit, However, Ferman from the beginning told me to have faith and they would do there best to get me into a car that I liked that fit my budget. And, they sure did! I love my new car! BMW 2011 328i. I am so grateful and appreciative for the great customer service. A special "Thank you" to Mary Jo Keller and Karl Alvarez. Thank you very much!!

AlenCruz95

May 25, 2013

Michael helped my wife and I purchase our first BMW. He was very courteous and professional throughout the entire experience and helped us understand the entire process. We would certainly recommend Michael and the entire staff at Ferman BMW.

vam2001

Apr 16, 2013

My husband and I had been to several BMW dealers, but we have never been treated with the level of friendly professionalism that we experienced at Ferman; I had very specific requirements, and Steve was extremely patient! I really appreciate that I never felt pushed or rushed into making a decision, and we exhausted all options before deciding on the X1. I love my new BMW almost as much as my old one, and I highly recommend Steve to anyone in the market for a new or used car.

bkauffman55

Mar 30, 2013

I bought my 2nd BMW from Ferman BMW. I appreciate my salesman Steven Venden and Carl Alvarez for making it happen. It was a pleasant experience and I appreciate the professionalism and the way my wife and I were treated. I highly recommend Ferman.

Yahiabs

Nov 28, 2012

This is the Best BMW in the Tampa Bay Area. I recommend Melinda Rubino. She is the best car sales person and goes above and beyond. This is the second car purchase from her, and guess what, I will be coming again and again.

gyauchler

Oct 17, 2012

I believe that Melinda Rubino is a very talented sales rep for Ferman. Other reps could learn from her sales tactics. She is professional, courtious, kind, and concerned for the welfare of her customers.You would do well by hiring more like her.

clifford.williams1

Oct 13, 2012

Joe is the best. He always is friendly and really tries to make you comfortable. He goes the extra mile. The only thing that I can stay about Ferman BMW is the prices of such things as minor repairs. My front seat had a 2 inch scratch repaired and the cost was 83.00. I just would have fixed it for nothing for a good repeat customer. Sometimes the little things really make the customer feel like they are someone who is respected and a necessary part of the business to remain successful.

Tampa Buyer

Oct 8, 2012

This dealership provides great service and is extremely welcoming. It is a no pressure atmosphere and a wonderful staff. Joyce Stone is a great sales advisor and makes the car purchasing experience very easy and enjoyable.

sandy.hedges.3

Sep 17, 2012

My husband and I dreamed about getting a BMW for a long time. We test drove several used BMWs before deciding on a 2008 550i with 44,000 miles. We worked directly with Mary who has been the top salesperson for several years. She was very patient with us and explained all of our options. We did get the price we wanted to pay, but really had to work hard with the Manager, Karl Alvarez, to get this price. He was difficult at times, and seemed to be offended that we would not pay asking price. In the end, we got the price with wanted for the car and the price we wanted for our trade in. After that Karl seemed to be irritated with us and just wanted us to sign the loan docs and leave. The seal on the back window was pealing off and we only noticed it after the deal was done, but we were still in the lot. We were assured by Mary that it would be fixed. Also, one of the keys provided to us did not work and it appears the bottom front bumper had pulled away from the car. Hopefully, all of these problems will to be corrected this week. Once again, if you go to Ferman work with Mary. She was absolutely great to deal with and she was very patient. But, be ready to do battle with the manager on any price.

thehaupt

Jun 22, 2012

My wife and i got a 128i with 8,000 miles on it. 2 months later they are telling me i needed new tires, we had asked about tires when we got the vehical and were assured they were fine. Not the case. We were bold face lied to. Customer service from manager wasn't even apologited about it. I will happily pay for new tires however the customer service has no class or respect. I recommend purchasing from respectful people.

Cm5

May 16, 2012

i called for an appointment at 3:15 p.m, brought the car to the dealer and let them check my engine oil for a leak and the car have some boiling noise sound, they said they gonna diagnose the car, we waited for 2 days to get the answered, when i explain to them the problem they still said its no problem, they make me come back to the dealer and drove the car with the technician, they call me next day told me the oil engine was full that cause the problem, when i check my screen it said low oil, i did not put any oil when i bought it in, when i ask them to talk to the service director, Dan Sheehan he came out with attitude, he should not treat customer like that, im not happy at all.

jeffrey

May 12, 2012

good services honda element 2003 a++++++++++++++++++++++++++++++++++++++++

avargasmd

Apr 28, 2012

After conducting extensive online research I scheduled my VIP appointment at Ferman BMW. I was greeted in a very timely and professional manner by the reception staff who quickly summoned my client advisor, Jim Krout. We spent about 4 hours test driving 3 different vehicles and going over the nuances and individual characteristics of each. I never felt pressured into a decision or hurried even though, by the end of it all, we were well past closing time. In the end I purchased the car I wanted a a very reasonable price. Three people stayed after hours to make this happen and, again, never made me feel like I was being a nuisance or an inconvenience. Jim, Alan Mazur and Robert Merchant were all incredibly friendly and seemed genuinely interested in making the sale under my terms. By far the best car buying experience I have ever had. The car was beautifully detailed and ready for me to pick up the next afternoon. At that time Jim spent an additional hour with me inside the vehicle making sure all my questions had been answered and all the vehicles features had been explained. He helped set up my seat position, phone and BMW Assist. Thanks Jim, Alan, and Robert!

Ray Jacobs

Apr 26, 2012

This is the second visit within the past month for two different problems. The first was to replace the A/C evaporator. Since I have an extended warranty (2006 325IC model with only 42K miles so the original warranty had expired) and it took Joe Cleaver some time and effort, including an inspection by the warranty company, to approve the work. Through Joe's hard work and effort the evaporator was replaced. Ferman and Joe provided me with a loaner vehicle while mine was being repaired.The second service was performed on 4/26/12 replacing the motor for the windshield washer motor. This work was done in a very fast and efficient manner while I looked at the 2012 models and given an overview by a member of the Olympic Team Member.If there was a higher rating than "Great", I would give it to Joe Cleaver and Ferman BMW.

kbauer

Apr 17, 2012

From the moment I begin walking through the dealership Jim welcomed me with a smile. Being a bit younger than most BMW owners I was not sure how much time and attention I would receive. Jim told me everything I ever wanted to know about BMWs and made sure the Sales Manager met me before my departure. The following evening I decided to purchase, and even though Jim was scheduled to leave at 4 that afternoon he stayed with me throughout the entire sales process. He then walked me through some of the bells and whistles of the vehicle until roughly 10PM! I would recommend Jim and the entire staff at Ferman BMW to anyone interested in making a purchase.

palmapol

Apr 12, 2012

I was stop on last Friday April 6 2012 to check used BMW.Find one i have interest ,2004 X 3.I have some one from the dealer/John/ to show me the car/SUV/I was ask him it is any thing wrong with,hi answer,every thing is in perfect condition.I have make decision to purchase this used BMW.Finally i have sign all paperwork on Saturday,i take my new vehicle and i go home.I live 7 miles from the dealer shop.When i get home,before i turn of the key ,i am notify ,on my dashboard go on light SERVICE ENGINE SOON.i am not respecting to have put this vehicle for service after i drown 10 miles.I thing some one did not tell me everything about this vehicle,i was stop on Tuesday by the dealer ship,and one of the manager tell me it is the problem with the fuel plug cover.Hi was ti down it,i drown this vehicle for other 50 miles but service light is still on.I thing,i do not like do the business with the people from that dealership.I liked to return this vehicle!!!!

Leola

Mar 16, 2012

Good morning all. So very pleased with service. Could not say enough about product and ferman staff. Dennis I give you a 12 rating. I have been with ferman bmw for 15 years. That dedication. Wanted me to be sure to let you know and others I dealt with that I look forward to visits and you all make it an awesome pleasure. Have a great day all!!

Christian

Mar 2, 2012

Good morning Dennis. John was very pleased with his service. He wanted me to be sure to let you know he gave you a 10 rating on the survey. You have a good day Dennis. You make us very proud.

Debbie

Feb 16, 2012

Very satisfied with my experience. I received a couple emails and calls from both my salesman and the dealership. I have purchased several new cars in the past and NEVER had any salesperson or dealership follow up like that! My husband and I were both very impressed!

BMW_328

Feb 1, 2012

Many customers came back in while I was in the showroom complaining about getting ripped off on price, in just a few hours. Another customer had a problem with a sales rep trying to sell the dealerships floor mats on the side for cash. If you have shopped around at the other dealerships in Tampa you will know there is a huge difference. Reputation seems to not be a concern. If you want to feel like you bought a car from a USED car dealership, this is the place, they will leave you with a dirty feeling when you are done. My advise, Shop around first, Its worth the 30 minutes to find a dealership that wont rip you off.

Sadie

Jan 19, 2012

Exceptional service, exceptional team, exceptional service advisor. Please do not change a thing!

Louise

Jan 6, 2012

Steve Phillips was such a pleasure to work with! He was so professional and answered all my questions. I did not feel rushed and he spent time explaining everything to me. The whole process was quick and easy and the X5 is amazing! Thank you Steve!!

jboucher

Nov 10, 2011

Everything about my car buying experience was exceptional. I felt very comfortable dealing with Steve Venden from the begining. His knowledge about the car and his sincere attitude made a big defference. I had been shopping for several weeks but just didn't feel comfortable with other dealerships or salesman. He made sure to follow up with me after the sale and took care of making sure the car was picked up up to have some paint fixed the following day. I actually gave him a hug when we were done and I was ready to drive off.

sghader

Nov 9, 2011

Steve was extremely professional and knowledgable. He knew more about the car I was looking at than any other sales person I'd talked to. He answered all my questions throughly and did his best to help me get what I wanted. I felt he was genuine and that he cared about providing great customer service.

Lscorey

Nov 4, 2011

We are very pleased with our 2012 X5d. Steve Venden, at Fermen BMW, was our salesperson. He was very knowledgeable about the vehicle. He paid close attention to what we were saying was important to us in a car. He seemed to know when it was appropriate to interject in our conversations regarding which model, color, etc. would best meet our needs and criteria. My husband does not make a quick decision and definitely does his due diligence prior to making such a large purchase. Steve was patient during this process, but kept in touch with timely responses to our questions and concerns. We would definitely recommend both Fermen BMW and Steve Venden to our friends and family should they be in the market for a BMW. The X5d is my new car, and when it's time to replace my husband's Lexus, we will select Ferman BMW and Steve Venden to help us with that purchase.

Michael Daytona Beach

Oct 11, 2011

This dealership treated me very well, while I was there twice last week. They respected me and lsitened in detail to what I had to say. They are trying to find meor what wait till what I want gets traded in. Jack and Kyle were awesome, there is no high pressure there at Ferman Mini. Ilive in Daytona Beach,FL and would travel back just to get my new Mini from Ferman. You will not be sorry for dealing with this dealer for sure.

neena kushner

Oct 4, 2011

Steve Venden is the best auto salesman we have every worked with. I called Ferman BMW to compare their prices with our local dealerships. I was connected with Mr. Venden and was truly impressed with his knowledge. We drove two hours to work with him and do not regret our decision. We have a BMW dealership literally across the street from our house. It would have been easiest to shop there, but after dealing with Steve, we decided to buy our car at Ferman.

scott grutchfield

Aug 30, 2011

We purchased a car several years ago at Ferman BMW f/k/a Suncoast BMW and had a good experience with both the car and dealership. We decided to go back with BMW after our latest car (Mercedes E320) was less enjoyable and needed frequent repairs. John Grima at Ferman did a great job showing us a selection of late model BMW convertibles and we drove home with a beauty. He listened to our questions and made sure everything was taken care of. Thanks John!!Scott and Dana - Clearwater

gina

Aug 16, 2011

When buying my new car, my regular salesperson was on vacation so I dealt with Steve Venden. I am so glad! He spent as much time with me as I needed to make sure I got the exact features on the car I wanted and made recommendations as to things that for me would have been a waste and what was necessary. He kept me updated while I was waiting for the car to be manufactured (which by the way arrived earlier than expected). When the car arrived, he again spent as much time as I needed to make sure I understood how to use all the features before I left the lot. The car was in pristine condition which I know was partly due to Steve because he himself had a rag and was wiping away any minuscule amount of dust that was to be found. I feel like Steve is the kind of salesperson that doesn't forget about you after the sale has been made. I will lease from him again, for sure.

mjc

Aug 12, 2011

Brought my BMW in for service and had the bad luck of getting stuck with this idiot. Not only did he show no concern for the problems with the vehicle, he also handed me a set of keys to a loaner which was not on the lot. This moron should be spinning signs on the side of the road.

JDurdan

Aug 2, 2011

Excellent Sales person-knew the product and everything about it. I asked a million questions as BMW was new to me-(I was a Lexus owner for many years). Nice to deal with someone who knows what they are talking about and isn't guessing about the answers. Well done Ferman.

dmaclean

Jul 31, 2011

Tarek was very welcoming and friendly when we entered the dealership. He was also extremely knowledgeable about all of the vehicles on the lot. I am very pleased with my purchase and would highly recommend the dealership and Tarek. Thank you for such an enjoyable experience while making my purchase.

Robert Urban

Jul 25, 2011

This was an outstanding experience. The dealership was very professional.I had contacted 7 other dealerships, and this was the best one. The price paid was fair.

arpini2002

Jul 24, 2011

Everyone was very friendly and great on answering all of my questions. The financing dept was also very helpful in finding me a better rate and on processing paperwork in a timely manner.

Chas S

Jul 21, 2011

Purchased a 135i Convertible through the web. Great service, great people. Called me back within 5 minutes of placing the first email and the answered all my other questions as they were made. Internet Sales called back to verify whether there were any issues and there were not.Made it very easy to purchase a car over the web.

krajeski

Jul 21, 2011

I bought a 2011 528i and was very pleased with the sales approach and professionlism Tarek Kassem demosntrated to me and my wife. I highly recommend him.

rayjamal1970

Jul 20, 2011

price and trade was fare the sales person Tariq worked hard to make the deal on the X6 and Iam glad I went fareman BMW and I got my new X6.Thank you fareman BMW.

Stacy123

Jul 12, 2011

Steve Venden went above and beyond what we ever expected from a car dealership. In previous visits with other dealers, we were treated poorly because of past credit problems. When we met with Steve, he cared for us with the upmost respect and courtesy; he made us feel like family. He worked hard to get us a price and payment we could afford. Before and after our purchase, Steve took the time to show us everything about how our car worked. We were especially impressed with Steves genuine concern for our happiness with the vehicle. We will definitely recommend Steve to anyone looking to buy a car in the future. Thank you Steve!

Dinausf

Jul 11, 2011

I am very grateful for the friendly, knowledgeable, and professional customer service by Steve Venden! He very much went the extra mile for me and followed up (and continues to follow up!) with service after the sale which shows that he cares about customer satisfaction.

Karyn Adamek

Jul 11, 2011

We bought our first BMW 200,000 miles and 11 years ago from Ferman. We enjoyed the car for many years and wanted to get a newer one with less miles and the latest technology. We found it again at Ferman and our client advisor John G. rocked.He made the experience pleasurable. BMW's quality keeps us coming back and no I wasn't paid to say that.

BMW99

Jul 5, 2011

I worked with two salesman that were both very nice to work with and knowledgable about BMW's. If you want a dealership that values customers and salesman that know customer service, look up Tarek and Bill.

kebush

Jul 4, 2011

I found a 2005 Volvo postyed on the internet and inquired via telephone. Melinda Rubino was my sales associate and she was phenomenal. Since I was over 600 miles away in Raleigh, NC...Melinda handled everything for me long distance and assured me it was worth my time and effort to fly down and drive the vehicle back. Upon arrival, Melinda arranged for me to be picked up at the airport and bring me to the dealership where I was promptly greeted with professional courtesy. The dealership arranged easy financing for me and I was in and out in less than an hour. I would expect this type service if I had been purchasing a new BMW, but not a 6 year old used car. Thanks to the entire staff at Ferman BMW, but especially Melinda Rubino for handling my purchase so professionally and efficiently. I highly recommend Ferman and Melinda!!!

tim007

Jul 3, 2011

Very knowledgeable sales rep, friendly and not over pressuring. Would return there for purchase of another BMW. Still need to work on making it easier for customer and pricing, , seems cagy!

Jdmccormick

Jul 2, 2011

Friendly dealership willing to work with you. We have been looking for a car for quite awhile and salesman Tarek Kassem helped meet and exceed all the expectations we had. Tarek made the experience of.car buying painless and enjoyable because he listened to our needs and was highly knowledgable of the product. I highly recommend this dealership and salesperson.

dsmith123

Jun 30, 2011

My husband and I came in on Saturday and was greeted by Mary Keller, she was so friendly, and very knowledgeable about the car we were looking at. I'd bought my first BMW from her 18 months ago this is why we came back to her. We sat with her and I told her exactly what I wanted and needed in a new car. She showed me the 2011 X3. I fell in love with it the minute I sat in the car. It showed me she actually listened to what the buyer wanted. Mary explained all the safety options and all the bells and whistles. She was very honest with us and this made us feel very comfortable working a deal with her. She never let us sit very long alone, without checking on us. We were her priority for that time. I am telling everyone about her and how she handled my husband and I. After several hours we drove off the lot with a brand new 2011 X3. Mary has contacted me several times since Saturday asking how I'm doing and if I had any questions. Wow what a great asset she is to this dealership.

DGonzalezFL

Jun 24, 2011

Everyone was very pleasant, knowledgable and helpful. Tarek was very easy to work with and made the whole car purchasing experience easy and comfortable. Todd was very helpful and efficient as we processed the documents

jnettles1

Jun 20, 2011

These guys went well above and beyond on my certified 750li when took it in for a repair. I'll never go to another BMW dealership.

clemzn1981

Jun 18, 2011

Was a very good experience. Tarek was a pleasure to work with. Ferman companies do a great job of making a stressful decision easier.

Kaieema

Jun 15, 2011

I gave Mr. Venden such a good rating because my experience at Ferman BMW was an exceptional experience. Steve Venden worked very hard to make sure I received a fair price on my trade as well as the vehicle I purchased. He worked many hours to help with financing. He also stayed after hours to make sure the deal was complete and I was familiar with my new BMW 328i. I will refer anyone I know to Mr. Steve Venden to purchase their next new car.

nrattehalli

Jun 6, 2011

FROM THE VERY BEGINNING TAREK KASSEM AND JEFF STERNS WERE EXTREMELY PROFESSIONAL, HIGHLY COURTEOUS.TAREK KEPT ME INFORMED PROMPTLY AND GENUINELY CARING.HE TOOK TIME TO POINT OUT THE ADVANTAGES OF A BMW AND ONE COULD SEE THAT HE IS PASSIONATE ABOUT HIS JOB.EVEN THE FINANCE MANAGER WAS CARING AND FRIENDLY.

timjag

Jun 2, 2011

I went back the second day to work with Ferman on a new car purchase because the first day the salesman was very helpful and informative. I went back knowing that the car they had in inventory had 2K worth of options that I did not want and was 2K more than a car at another dealer. They worked with me on the price of the new car and my trade to get a fair deal, better than what Kelly Blue Book had listed as a fair price and higher price than I expected for my trade in based on Black Book. I was able to get a great price, have the car detailed and papers signed in under 2 hours, finance didn't try to sell a bunch of extras, they simply and cleanly presented out what the options were, explained them and let me make a decision.

lahines

Jun 1, 2011

After some difficulty in actually being able to see the car, all processes went smoothly. Staff was freindly and efficient. I have dealt with this dealership before and have always had a good experience.The vehicle was well described on the internet, with attached CarFax, Price, finance arrangements, and ongoing specials that applied to this prticular car. A couple of dozen pictures accurately showed car exterior and interior condition, and the car was as advertised when we viewed it later.

JPRoman5

May 30, 2011

I recently bought a 2008 CPO 328i coupe from Tarek Kassem at Ferman BMW of Palm Harbor. I was a able to negotiate a great price and Tarek gave me a test drive that highlighted all the amazing features the car had to offer. He was very helpful with getting me familiar with the technology and details of the car as this was my first time purchasing a BMW. I was able to drive away with my new car in a matter of a few hours. The car was detailed in the shop and looked brand new when I drove it off the lot. The financing professional was also very helpful in explaining my financing and additional coverage options.

rupaul

May 28, 2011

My comments are concerning the new car purchase experience and not to any other departments such as the Service Department. My experience was positive in every respect. I am experienced car buyer and went in knowing exactly what my trade was worth, what my credit score was, and the price I wanted to pay for the vehicle. We got very, very close to my ideal price, so in the end I got a very good deal. Through it all, Tarek was professional, patient, and courteous, and at delivery went out of his way to make the delivery experience a positive one.

MelissaDC

May 24, 2011

This dealership is a joke. BMW would be mortified if they knew they were being represented by a dealership with such low standards and poor quality. Their salesman are fakes and liars and their service department is lazy and underqualified. Overall, it is a disgraceful excuse for a luxury dealership. This dilapidated cesspool of crooks should be shut down. STAY AWAY FROM THIS DEALERSHIP.

tiglehart

May 23, 2011

We had a very good experience buying our new BMW X3! Peter and Tarek were very knowledgable and helpful. Once we decided to make the purchase they were very informative, keeping us posted on the progress of the car. When we picked up the car Tared was very helpful in giving us details about the car and setting it up to our needs.

rapapa

May 18, 2011

Ive recently become the proud owner of a new BMW 335d, and had the pleasure of working with Tarek Kassem and Russ Schon. From the time of my first visit to your dealership, I was treated as if I were Tareks only customer. He spent time getting to know me, learning about my family, and thoughtfully answered all questions. I was treated to the most amazing test drive experience! Russ spent a great deal of time explaining all of the financing options, and on subsequent visits to the dealership went out of his way to make sure my needs were being met.My first experience with the service department was wonderful. My car was serviced and returned to me on a weekend.

RogerSB

May 18, 2011

My wife and I have purchased three BMW's from this dealership in the past 7 months, a 2011 BMW 335i Convertible, a 2011 X5 5.0 and a 750Li all from Tarek. He is by far the best salesperson I have ever worked with, and in my opinion Ferman is by far the best BMW dealership in the Tampa Bay/St. Pete area. Compared to the other dealership in the area, you won't be treated by snobby sales persons and looked down upon if you walk in with flip flops and shorts. Their service department is top notch as well, and Matt (our Service advisor) always goes out of his way for us.

Kaivonrad

May 12, 2011

Tarek was incredibly helpful. All of my questions were answered promptly. My business was appreciated. All promises were kept. Entire sales team was professional and courteous. I pass Reeves to go to Ferman because of the difference in service. . Thank you Ferman.

Randall Reddish

May 7, 2011

Buying a car is very stressful. Mr.Venden was probably the only salesman I have ever dealt with that made me feel comfortable, relaxed and trusting. His friendliness and honestly were genuine. I am always hesitant in what the "great" features of a car are. I did not feel that way with him. He showed me all the minute details of the vehicle. He new every inch of the three completely different cars I test drove He answered all the questions clearly without hesitation that I had concerning the quality, features, and financing of a BMW. I could not have asked for better customer service. After the sale he took total control of the delivery of the vehicle. He even made certain I had transportation back to my place of employment when I had to leave the car at BMW for the final detailing. He is an outstanding salesman that I would certainly buy another car from as well as recommend my friends to. In all the times I have had to purchase a car, Mr. Venden truly made this the best experience and least stressful I have ever had. I am sold on BMWs and do not see me ever purchasing any other type of vehicle thanks to Mr. Venden.Sincerely,Randall L Reddish

Nv07nole

May 3, 2011

Steve Venden and the staff at Ferman BMW were very friendly and easy to work with. As a 24 year old recent college graduate, I was intimidated by the thought of purchasing my first BMW on my own. That fear quickly went away as soon as I met Steve. I wasn't treated like a customer, I was treated as if I was Steve's sixth son. His wealth of BMW knowledge and kind personality made my experience at Ferman a 10 out of 10. I will without a doubt recommend Steve and Ferman BMW to everyone I know.

dtieche

May 1, 2011

Mr. John Crapper made my experience at Ferman BMW (Palm Harbor) one of the most pleasurable car buying experience in 25 years. I was referred to John by a long time friend. He assured me John would take great care of me, listen to my needs and ultimately make this car shopping fun and exciting (as buying a car should be). His approach was very genuine and he was interested in my knowledge of the 650i. He was able to take my knowledge and educate me on additional packages, options, differences between years. Within an hour he had a very clear idea of what year, color, price and option packages I was looking to purchase. Each week, John provided updates on cars available (in scope and similar scope). It took about 6 weeks but John came through with flying colors. He found me my dream car with 13,000 and the option packages we set as requirements. My final purchase went extremely smooth and ended with his General Manager coming out to greet my wife and I. In summary, John Crapper made my car purchase a wonderful experience and I would highly recommend him to anyone looking to buy a new or used BMW.

trackracer22

Mar 24, 2011

WORST customer service ever.I was looking to purchase a car online and found a used M3 that Ferman BMW had. Everything started off fine. I was originally working with Adam and he was professional, knowledgeable, and friendly. After we negotiated a price, Adam's sales manager, Jeff Sterns, took over and it was all downhill from there. Jeff wasn't able to answer any of my questions regarding the process of purchasing a car online so I ended up doing most of the research myself. I was always contacting Jeff for follow-ups and his responses in his e-mails were short and very impolite. Overall, Jeff was very unprofessional. Although he talked like he was in the car industry his entire life and knew everything about the business, Jeff didn't know the most important thing...CUSTOMER SERVICE. After all the e-mails and phone conversations we had, Jeff made it clear to me that he was inexperienced when it came to online sales and more importantly, customer service. Whether someone is looking to purchase a $250k car or a $25k car, they should be treated with the same quality level of service and respect.Ferman BMW lost a sale because of Jeff Sterns. I took my business to Fisher BMW of Silver Spring, MD and purchased a car from them. My car is now being shipped.

Scubamarine

Dec 31, 2010

This is my third BWM that I've bought from Ferman. One could not ask for a finer group of people in all phases of sales and service. I especially wish to thank Terek Kassem for help with my latest purchase. I wish there was a way to give a higher rating than a five for all the great things he does with this Dealership, and with the Dealership, itself. I have never been to the Dealership when everyone wasn't smiling, from the sales staff to the service personnel and even the lot boys. I highly recommend both the Dealership and especially, Terek Kassem to anyone even interested in purchasing a new or used BMW in the state of Florida.Skip Sponheim

kwrlawlnp

Dec 16, 2010

While we own three (3) BMWs and have utilized the service department at your dealership, the 2007 328i was our very first purchase from Ferman BMW of Palm Harbor. Thanks to Mr. Tarek Kassem it was a pleasurable experience. He was extremely helpful, eager to meet our needs and accomodate our requests and expectations. In addition, Mr. Kassem made the purchase smooth and was quick to help with any issues that arised during and after the purchase. We were very happy to work with Mr. Kassem and because of how well he represented Ferman, leaving a lasting impression, we will continue our business with Ferman for any future purchases or leases.

mjc

Dec 15, 2010

This dealership is an absolute nitemare. My wife and I purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealerships. The sale of the car was OK. They tried to get us to put 9,000 down with a 600 monthly payment which was a joke. After threatening to leave they came down to a reasonable price. There were several issues that the 151 poing certified pre-owned inspection missed, including a headlight out and the side mirrors did not work. Took the car back and was treated rudely by the receptionist who could not be bothered because she was on a personal phone call. Dealing with Eric Perkins in service was another sub par experience. He hands me the keys to a loaner which I had to search the parking lot for because it was not where he said it was. It was filthy. I was told the car would be done the same day. Five days later I was going to get the car and take it to Reeves, but the finally got it done. My wife was treated rudely when she went to pick the car up. Steve Venden tried to tell her she owed $400 after the sale was already complete because the payoff of her trad in was not what he thought it was. At the time of the purchase he was rushed so he did not get the right information. So, when I told him she would not pay it he said they would just take my $100 referral gift and call it even. AVOID THIS PLACE. WOSRT LUXURY CAR DEALERSHIP I HAVE EVER EXPERIENCED!!I guess I am spoiled because I am used to quality service I get a Reeves for my car.

Disappointedowner

Dec 7, 2010

My husband purchased a 5 series BMW from Ferman. When purchasing he was told that he could easily hook up his iPod with the purchase of an inexpensive cord. When we went to get the cord we were told by the extremely rude receptionist that our salesperson was not available bc he was doing important business (apparently bc we had already purchased a 40k car we were no longer important). She rudely told us that we could wait but she didn't know when or if he would be available. She finally called the parts department and gave them our info. We went back there and they sold us the wrong part. We returned it and were told that the part we actually needed was 6 times more $$$. When our salesman finally became available half an hour after the time he was supposedly expecting us his attitude was "whoops, sorry, guess u should have bought a newer vehicle." Then he had the nerve to try and sell us a new 80k car when he had just sold us the 5 series, telling us it was the best car for us the previous week! Overall we got an ok deal on the car but Ferman certainly does not live up to bmw's supposedly "legendary service."

jdoughoz

Nov 1, 2010

What particularly impressed me about the level of service provided by Jamie and Tom was that there were no additional financial rewards involved. It appears that it was simply their extraordinary commitment to excellence in customer service and support that motivated them to always go the extra mile. I am positive that I am not the only one they treat with such great service. When I first spoke to Jamie, as my lease was ending, I told Jamie that when my lease was up that it might be difficult for me to lease again do to some circumstances. But she never gave up and did everything possible to make sure I left happy and satisfied. I guarantee that my new lease did not yield her much, if any, commission at all. But she truly and genuinely just wanted to help me out. Most people think that cars salesmen and saleswomen are always trying to get one over on us, the customers. I have to be honest; I always thought the same also. But Jamie made me throw that thought right out the window after this experience. She truly does deserve some type of recognition or award from your company.Tom has to be the most genuine, experienced and thoughtful service technician that I have ever met in my lifetime anywhere! Not only does he do a phenomenal job working on these complex machines, but he also takes time to talk to us customers, whenever he has a second, to let us know what is going on with our vehicles if he happens to be free from working hard all day. I really do appreciate that, that the service technician knows everything about my car and situation. As my lease was coming to an end I ran into Tom at the dealership and told him that I didnt think my credit might be good enough to lease again. He said he would do everything that he could to help me out by introducing me to Jamie, and they both made sure to do everything they can to help me! I truly believe that Tom needs to also be commended, shown some type of recognition and award. Tom and Jamie together are a huge part of why I continue my business with Ferman BMW and why I send my family and associates to Ferman BMW.

EdieChase

Oct 9, 2010

I would like to commend you on two of your team members. Ryan and Rob!!! Ryan made my first mini buying experience a wonderful one. I felt like a member of the family. Never a pressure to buy, just explained the details of the car, and made it a pleasure to do business with a professional. The morning I came in to buy, he spent time with us and even showed us pictures that he had taken personally to make the time fly why we were waiting..(great pictures by the way)! And we were fed lunch!!! Great sloppy joes!! A couple of weeks later when I came in to get my keyless programmed and to schedule to have some minor work done, Rob not only kept me informed on what was going on, but he made me feel very special. The morning we brought the car in, there were no chairs to be had, and he, as well as other employees were concerned that we were standing and offered to take us anywhere we needed to go while we waited. It is rare to see that many professional people in one work place. I was truly impressed by the courtesy each of the team showed everyone. Reminders by phone and email make it impossible to miss your appointment. It is a sincere pleasure to have worked with these two men as well as the others and will continue.I will be a mini driver for life! And will be sure to recommend your dealership! I truly love my mini!!Thanks for such a great experience

mrpaul

Sep 15, 2010

Having been treated in what I would call a disrespectful manner at another Tampa BMW dealership, especially for a repeat new car buyer, I was totally impressed with the courtesies extended to me by both the sales professional as well as the sales manager in coming to a happy trade in and new car purchase. The sales manager also went above and beyond in working with BMW corporate in honoring the 2011 Drive event rebate offer. I am totally impressed with how hard they worked to make my shopping experience a pleasureable one.

joseph_hahn

Aug 25, 2010

I have been a Honda/Acura customer for 25+ years and thought about graduating to a 328i. Loved the ride and handling. Hated how everything was a-la-carte. Not much included in the base model...including floor mats. I know this is the BMW way, but makes it hard to cross the bridge from Honda/Acura to BMW based on this. Thought we had come to a price agreement for a unit on the lot only to come in and be insulted. I was embarrassed in front of my son by one of the sales managers. Anyway, I am not driving and BMW now thanks to lack of movement in price and apparent add ons during negotiation. There were crazy price add ons like "car wash" and dealer prep. Come on! Hide it someone else. I always thought the dealers want to move "iron" on the lot. Not Ferman.

Tom Wood

Jul 29, 2010

My overall experience was uniquely positive, in large part due to my interaction with Steve Venden. Steves characteristics or qualities that make him a great salesman are his overall product knowledge, his honesty, his empathy towards customers, and above all, his friendliness.

Joanj222

Jul 16, 2010

First of all, Steve Phillips is the best salesman. He didn't rush me, yet I bought the first BMW he showed me. He was gracious and, frankly the person I would want to sell me new or pre-owned. He was patient and quite knowledgable. Carl Alverez is a good svce mgr as well...taking care of a problem, letting me wait w/out notice, for a repair that could be fixed immediately. From the moment I met Steve, I knew I'd be buying an auto at Ferman. Keep up the good work! Your auto body shop personnel are great too!! AND the service appointments are made so quickly, without you having to wait a long period of time to get your car in for repair. My next car will be from Ferman.

BimmerGal37

Jun 4, 2010

This dealer has by far the ABSOLUTE WORST customer service I have ever experienced. I am on my third BMW, but it's the first purchased at Ferman. They are sort of OK when the car is under warranty. And by that I mean, barely OK. Even then, they only offer the bare minimum of service. It's a complete hassle trying to schedule a service appnt to begin with, whether the car is still under warranty or not. In the past three years, for more than 60% of the repairs I've had done to my 5 series had to be done more than once! They just can't seem to fix much on the first try. Very inconvenient to say the least. Who cares if the work is covered for two years...I do not (and should not) have to keep going back for the same damn thing! They take a ridiculous amount of time in returning phone calls or replying to emails. It's always the same song and dance. And truthfully, they don't seem to care. This is the first car I have ever purchased at a Ferman Dealer. And it will be the last. Never again would I go to Ferman for anything at all. And I know I am not alone in this...several people I have spoken to in the waiting area over the past few years have said the same thing. I guess they rely on new customers to stay in business, because I would bet their percentage of repeat customers is VERY low.BEWARE OF THIS DEALER> YOU ARE BETTER OF GOING ANYWHERE ELSE!

etdahl

May 25, 2010

Took vehicle in for annual oi change and sub-frame inspection. Nothing out of the ordinary other than their on-line information data entered does not transfer to the dealers system, therefore you need to repeat the information when you get there. Average dealership and wait time (2.5 hours). I've been in nicer waiting areas but this was fine.

cubanito1971

May 18, 2010

I bought my 2006 3301 from John Crapper and it was a great experience. So much so that when I moved North, I also went to see him in 2008 for a used X3. John comes across like a friend you've know for years. He was very careful in showing me every detail about the car. He was also flexible because of my hectic schedule, I kept him waiting more than once, and he never complained. I have read other reviews about Ferman, some good and a few bad. I just think you could save yourself a lot of hassle and time wasted dealing with John than with some other bozo who doesn't know what they are doing. John Crapper is everything a car salesman is not supposed to be; kind, courteous, detailed, personable and a good all around person. I call him every now and then with questions and advice about service issues and any sales events going on, he returns my calls every single time. If you are looking for a new or used car or suv, go see John. Tell him the Cuban sent you, he will know what that means. Dont deal with anyone else, John is tops!

Jimnsandy

May 13, 2010

I was aware of the good reputation that Ferman BMW had in the community, so when I started looking for a car I first went to their website. I found it easy to navigate and quickly located the car that I wanted. Upon my arrival at the dealership, my wife who was on crutches at the time, and I were met by Mr. Kassem. He first inquired about my wife's injury and then made sure that she was comfortable in the lounge before any business was discussed.After showing me the car and taking a test drive, I was sold on the vehicle. We then started to negotiate and arrived at what I considered a fair price. Everyone that I met at the dealership was cordial and more than willing to answer any questions that I had.The people at Ferman treat you like you are family and this is unusual in this day.Ferman BMW exceeded my expectations!

mauricioendara

Apr 19, 2010

To whom it may concern: I wanted to take this opportunity to recommend Ferman BMW and to thank Mr. Jack Price (Sales Person), Mr. Karl Alvarez (Used Car Sales Manager), and Todd Morgan (Auto Financing) for a great car buying experience from Ferman BMW. On Monday, April 12, 2010, I located a used 2005 BMW 330CI in your inventory. I live 300 miles away and did all my research on your website. I contacted the sales person (Mr. Jack Price) listed on the website about the vehicle. Mr. Price was extremely polite and professional. I told Mr. Price what I was willing to pay for the vehicle. Mr. Price took the information and contacted Mr. Alvarez. Within minutes, Mr. Price got back to be with a reasonable car offer. We were about $400 more than I was willing to pay. I contacted Mr. Alvarez and explained to him my tight car buying budget. Mr. Alvarez was very understanding. He agreed to my price. I had all my financing set up with my local bank. Mr. Morgan called me to offer his services. I notified him that I had 5.1% financing set up. Within minutes, Todd called to notify me that he had me set up at 4.2%. Incredible! Saved me a lot of money on top of the great car price I had set up. Being that I am 300 miles away, I was a little concerned about my purchase. I had purchased a used vehicle without even seeing it. When I arrived, the vehicle was exactly as described on your website and by Mr. Price. My delivery was exactly as expected and promised. I was in and out within a few minutes. The used car price was extremely fair, and the customer service was outstanding. This is my sixth BMW purchase. First time with Ferman BMW. I without a doubt will return to Ferman for my next one. It's because of people like Mr. Price, Mr. Alvarez, and Mr. Morgan that made this out of town car byuing experience amazing. Thank you gentlemen and thank you to Ferman BMW for employing people like the ones mentioned above. Ferman BMW, you have one very satisfied customer!!!! Sincerely,Mauricio "Moe" EndaraTallahassee, Florida

ellafitz2

Nov 14, 2009

My wife was the winning bid on EBay Oct29,2009, for a 2005 MercedesBenz. Bid was confirmed and Ferman BMW was told that I would go to my bank to arrange transfer of payment by bank check, please send all documents. I was turned 'off' by a very friendly man Jack Price, who I had to correct that he could call me Mr., sir, or Mr. Frushone BUT NOT BUDDY!, After a subsequent conversation with Jack Price , when I told him who was calling, he said how are you BUDDY, I said what gives with you, his explanation I am from WVirginia and 'just' a good ol boy. I asked to speak with a manager for I didn't want to deal with this person.I was given over to a RobtMarchand,who was courteous and polite, gave me good answers to my questions.Next, because I work until 2 pm, I told Mr.Marchand, I would go to the bank after work which would have been Monday, Nov 2. Upon contacting Mr.Marchand, I stated I had preliminary arrangements made , their were a couple of figures I was confused by, namely the sales tax I would owe, Ferman's, figure was higher than mine, he said he's has done 100's of out of state deals,' trust me' On Nov 5, I received an e-mail, explaining that she would have to send copies of her drivers license and NYS insurance card. I called and spoke with Mr.Marchand, I questioned the $ 85.00 ( their agency fee), I stated I will not pay, this is stupid, you are charging me $ 299.95 for a set-up or pre-delivery fee, you get it from there, I am not paying another fee to you, Marchand agreed. On Nov.5,12:41PM,she faxed copies of her drivers license and NYS insurance card and registration card for the car she is driving, this date is important, I have a confirmation letter in my possession, as well as a clear copy of the above items, asked for. In many subsequent e-mails from RMarchand, nothing was mentioned that the picture on her drivers license was not clear enough for their purpose. For a moment, I will go back to the time line after Nov 5, when in a phone conversation with Marchand he asked if I had gotten a favorable rate on financing, I said not really, he said let me try to do better,' long story short' he did beat my rate, however his source had a minimum amount higher than the amount I needed, I said thanks but no thanks. Marchand was 'off' from work on Nov.4th and 5th, so in a e-mail I sent to him, I said I would prefer to 'work' with him rather than his associate ToddMorgan, this I said would be more satisfying to me. I did not hear from Marchand again until late afternoon Nov 6th. I was now somewhat concerned this was dragging on , but stayed positive on the deal, on Nov 5, an express envelope was sent from Ferman and I received same on Nov 6, I guess Marchand was off work , for when I called I believe ToddMorgan answered. I stated that I had sent an earlier e-mail to Marchand that I would like to continue to deal with Marchand, didn't seem to be a problem with ToddMorgan. When Marchand got back to me, I told him 'bottom' figure was agreeded upon, but 'buyers order showed they (Ferman) was doing the financing, another problem I could see and I mentioned to Marchant was Wednesday, Nov 11 was a legal holiday, Marchand said he would sent up new 'buyers order'. this was sent , Nov 10, my receiving on Nov 12th. Called him financing was 'in hand', would be sending two checks, one for the car and one for transporting the car. At this point, I asked Marchand how long after they(Ferman) receive check which I estimated as Friday, Nov 13th, might I expect car to be shipped, Marchant, told me " drivers are in here every day, the moment a check is received the car goes out. Now we are at Nov 13, phone rings about 6:45 p.m., its ToddMorgan, tells me that photo on drivers license is blurred, need another sent, I said I looked at copy of photo sent by "Quik Copy' and it was as clear as far as I could see, as clear as on the original, Morgan said, don't argue with me, I said I am not arguing I am stating a fact, the photo is not blurred, he (Morgan) hung up on me! I called back for Marchant, no answer. I called Morgan and said , I have done everything you asked for, you have all of your money, send the car up as Marchant said once he received the check he would send car. Morgan said I have your money and the car and nothing will happen until I receive a clear 'photo' picture. I called him many expletive words, having lost all and any patience with a group of incompent 'morons' , I repeated my earlier threat of informing the Florida State Attorney for the disrespectful way he Todd Morgan handled his part, in no manner did I say I would not send him another copy of the photo, I said to him, I showed 'good faith', signed whatever was necessary, sent the 'bank checks' as was required, why than tell me why, I would not honor my word and send out on Saturday November 14, for the second time a drivers license photo, its not as though you don't already have one 'good one', bang he hung up. What am I to do?? I give this dealership a failing grade on most points, I expect respect and I give respect, I am a seventy-three retired U.S. Marine Corps officer, who commanded troops in both 'combat' and peace time for over twenty-five years. The insolent showed to me my ToddMorgan should be reported to his superior . After all they had the original copy of this 'photo' on Nov 5th. eight days later when they have 'check' in hand they question the photo was not clear, what gives, this is a dealership who's logo 'treating people like people' is meaningless to me, Do I want the car released as Marchant said he would do upon receipt of check, yes of course, would I recommend Ferman BMW to friends NEVER! A very unhappy customer.

tm01

Sep 22, 2009

Worst customer service EVER!!! They kiss your ass while your car is under warranty. After it's out of warranty, they overcharge for everything. And rather than actually trying to fix problems, they just want to replace every part, even if it only takes minor work/repairs. The parts are way overpriced (for example, they told me I needed a new radiator fan for my mini cooper that they were going to charge $900 for, not including labor costs. I found the same part online for $500 - they were going to overcharge me $400 for one part!!! Every time I go in there, I end up coming out with a $3,000 bill. It's like $3,000 is their magic number.I know many others who have had terrible service from other Ferman dealerships. I know two people in particular who were interested in buying BMW's, but the service was so bad, those two people are completely turned off. BMW just lost two customers willing to purchase brand new cars because they have such terrible customer service. I have also heard bad things about Ferman Nissan.AWFUL SERVICE. THEY DON'T CARE ABOUT YOU. THEY DON'T CARE ABOUT FIXING YOUR CAR. THEY JUST WANT TO REPLACE EVERYTHING AND CHARGE YOU 2-3 TIMES WHAT IT SHOULD COST.

dwayne10

May 25, 2009

I do not write letters (actually emails these days) like this very often, however the experience I had recently with Ferman BMW warrants my comments.As you know I have had a very difficult time (and that is being very kind) getting the convertible top repaired and transmission problem properly diagnosed on my 645 at Bert Smith.Per you request I gave Ferman a chance to look at my car to see if they could find out what the problems were.From the moment I agreed to give Ferman a chance I was treated with professionalism, courtesy and efficiency that I have never experienced with any other BMW dealership.From scheduling, drop off and delivery of my vehicle everything was perfect. Dennis Daley and your entire staff should be commended on their efforts to provide me the best service I have ever received. Dennis communicated with me every day without me having to call him. He handled everything professionally and efficiently. The mechanic that test drove my car with me (I am sorry but I did not note his name) was able to properly and efficiently diagnose the issues and communicate them along with Dennis to BMW through the PUMA system and effectively represent me to get the required repairs approved. Your team has restored my faith in BMW and saved a long term BMW owner from switching to another auto manufacturer. I am extremely happy that they did. I love my car and did not want to get rid of it but I was so aggravated with my recent experience with Bert Smith that I was days away from buying an XLR.Ferman is quite a long drive (right by Bert Smith) from my home but I will gladly make that trip from now on to receive the quality service from Ferman that you and your staff provided me.Thank you for going the extra mile to follow up with me to ask for a chance to make things right with me even though my frustrations had nothing to do with you or Ferman. You have a great service staff backing you up at Ferman. Please tell Dennis and the rest of the staff thank you for me. I really appreciate all their efforts.

lokichien

May 24, 2009

Mr. Peter GulottaGeneral ManagerBMW of Palm HarborMini of Tampa Bay31480 U.S. 19 NorthPalm Harbor, Florida 34684 Having been in the business world for over 33 years myself I know how easy it is for customers to sit down and write a letter of complaint, but somehow we never find the time to write one of appreciation. Well throughout my career I have made it a point not to be one of the herd. Recently my wife and I purchased a BMW328I from your dealership, it was one of the most pleasurable car buying experiences I have had in all my years of car ownership. Mr. Ewan McMurchie was our Client Advisor, he was on time for our prearranged appointment, talked with us about what our expectations were and showed us around your lot of available vehicles. After realizing the car, color, packages, and options we wanted could not be satisfied with your current inventory and knowing that we wanted to take delivery within 2 to 3 weeks he suggested he do a search for a vehicle that matched our needs or came as close to our expectations as possible. That same afternoon, maybe 1 1/2 hours after we had left your dealership, I received a call on my cell phone, while still in my car heading home, that he had located a car in Georgia that was almost exactly what we had told him we were looking for, after agreeing that we would purchase said automobile Mr. McMurchie began making arrangements to have the car shipped via flatbed truck from the Georgia dealership to your in Palm Harbor location. This was Monday, May 11th, Tuesday, Ewan called and informed me that the car should arrive at the Palm Harbor location on Thursday, well Wednesday morning Mr. McMurchie called to inform me that my new car had just arrived, ahead of schedule. He ask when it would be convenient for my wife and I to come in and pick up the car, we decided to do it that very same afternoon at 1:30pm-1:45pm, when my wife and I arrived Mr. McMurchie had everything ready to go, took us outside to show us our beautiful new automobile and explain some of the functions stating he would cover everything in much greater detail before we left. Well everything went like clockwork and before I knew it Ewan had us back outside covering all the options and how they worked, he programmed my cell phone and garage door opener into the cars memory, made the phone call to activate our Satellite Radio and the BMW Assist System. He even remember my request to provide the window sticker listing all equipment and options (for insurance purposes if ever necessary). He made sure we had his cell phone number and made us very comfortable in knowing we could call him anytime if we had questions. The very next morning Mr. McMurchie called to make sure we were well satisfied and to see if we were having and problems. I feel that in today's world you are indeed fortunate to have such a knowledgeable, informative, caring employees including Jeff Sterns, BMW Manager, and Russ Schon, Business Director representing your establishment. Thank you for having such delightful employees, Mr. McMurchie is truly a very valuable asset to your organization. Thanks again. Michael J. ConwaySpring Hill, Florida

sadaboutmycar

May 17, 2009

I forgot to add in my last review that the 328i I had towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the second day- but because I didn't have to pay anything they all acted like it was no big deal. So what if I was out on the road- "you have BWM assist" I was told --No dependability equals BYE Bye BMW and Bye Bye Ferman. Its pretty but I need a car and a dealership I can depend on. Very disappointed in the whole encounter.

blitz79

May 1, 2009

I purchased a 2007 Bentley Continental GT from Jack Price at Ferman Wholesale/BMW (deal 47369 on feb 27 09) for 94,799.95, which was paid through wire transfer. I found Jack through eBay and contacted him directly to negotiate the price. I was told that the car was immaculate and that they have a wholesale guarantee that if the car is not as describe they would void the sale. I did a car fax and auto check on the car. I was also sent info from Jack on how the car was already pre-inspected.http://ferman-bmw.ebizautos.com/detail-2007-bentley-continental_gt-3404921.htmlI was told that we would agree on the price, send a deposit, make payment and then I would bid on eBay at the agreed price. I sent the deposit & full payment by wire transfer. I told jack that I would still do a full Bentley dealer pre-purchase inspection when the car arrived. Jack reassured me that the car is perfect. The car arrived a week later and upon receipt I noticed that the engine was making weird sounds. In addition, the car had dents and scratches that were should not have been there given the descriptions from Jack. I contacted him right away to mention these issues. Jack told me that they would pay to have the scratches and dents removed. He was surprised to see the damage when the car left.I sent the car to Bentley to have the pre-purchase inspection. The car had significant damage to it. They found that the undercarriage was heavily damaged through some sort of impact and had rusted. The damage even hit the brake line and exposed the line. They also found that the brake rotors & pads were heavily scored and needed replacing. They also found that underneath the rear of the car there was two holes cut out to attach a towing or bike rack mechanism. They also found that the windshield had a rock chip and other chips & scratches on the car. The car also had multiple spots where the paint's clear coat was peeling. They mentioned that the front bumper was removed ad then replace with non-standard Bentley screws & nuts, which are now rusted. The wheels of the car are worn on the inside edge to where they should be replaced. Overall, they said that the damage would cost about $9-10k to repair.I contacted Jack to request that they void the sale. I am not interested in a car with so many issues / stories given the price that I had paid for the car and how it was described to me. Jack turned me over to Jeff Stern, his manager. Jeff told me that returning the car is not an option. I showed Jeff the ebay auction and the link to the ferman site to show him the guarantee. He later told me that we didt do the deal through ebay so it would not apply to me. Up until this point both Jack and myself were conducting the deal for the point of ebay. This was the first that I had heard of this and told that the auction was closed. I told Jeff that the auction and the ferman site listed above is how the deal was presented to me and thus should apply to me. I spoke with Jack who then told me that even if the guarantee applied, he would just take the negative feedback from ebay and not void the sale.Jeff told me that I only have 3 options: 1. Use the 500 towards the car repair, 2. Pay for the repairs myself or 3. Sue them. I was appalled and shocked that he said this to me. This is no way to do business.Jeff suggested that we work with a friend of his who works for a dealership Los Angeles to do the repairs at cost on the car. However, they would need the car for a few days and that I should drive it to them. Jim needs the car for a few days so I shipped them the car and told Jeff that it would be unreasonable to drive from where I live in Berkeley, Ca. I was quoted the cost of the repairs to be $2,892.50 including the cost of shipping. The repairs exclude replacing the wheels or the brake rotors & pads. Jeff has told me that he is only authorized to contribute $500.Their contribution to the repairs of the car is not acceptable and an insult me. I was lied to and the car was misrepresented. I have been told that Ferman's GM, Peter Gulotta is angry and wont contribute more to the repairs because had a higher offer for the car after I sent the deposit.Buyers Beware! For the amount I paid, I shouldn't have to have any of these issues. If they would do this on an expensive used car, I can't imagine what they would do to other buyers of used or new cars. Their verbal promises mean nothing and their written promises mean nothing. I have put everything I have into this car or otherwise I would sue them.

righton

Apr 27, 2009

I see I am not alone here with the bad customer service.Went in with my son to test drive a mini and discuss trade in for a van.Questions about options( AC for the new mini) were treated as if I were an idiot.Trade in questions left me feeling like I was lucky to to even be talking with a salesman. Said there waslittle hope of getting any value for my trade (2001 Chrysler van) Felt as if I were being insulted and then asked to get ready tobend over when I was lucky enough to get some sort of vague bottom line number. ( Oh that's a dealer add on, it will cost you plenty, but I'm not telling you an exact number until after you sign. Overall bad experience on a Sunday afternoon. I'm happy to find another dealership to give my business to.

ippolitoe

Apr 10, 2009

I contacted this dealership by email and received a call from Jeff Sterns. I was looking for a 328 coupe. I arrive at the dealership and he immediately tryied to steer me to a 328 sedan instead because the lot was loaded with them and said that he can not come "close" to my price on a coupe. After alot of putzing around by the "salesman" that Sterns left me with, we finally sit down for a price. He proceeded to quote me $4,500(down) and $850 a month for a lease on a 328 sedan for 24 months. I held out my hand to shake the salesman's hand, which he refused, and I walked out. It wasn't over.The salesman and Jeff Sterns (Sales Manager) then ran after me in the parking lot and made bigger fools of themselves. Mr. Sterns said he quoted me that price for compliance reasons, a requirement he stated was because of black people. Apparently, he quoted ridiculous prices first to everyone and not just blacks so that he would not be charged with discrimination. He stated this 2 times. He went on and on for me to give him a price (which I already did on the phone) and to come back inside. While this is going on, the other salesman is chuckling and the sales manager laughs as well for no apparant reason, but I'm assuming it was at my expense, the customer. I drove off and did not go back inside. Unprofessional staff and ridiculously high prices that they try to sell to unsuspecting customers. Don't waste your time with this dealerhsip.

bwmlover

Oct 25, 2008

Do not know why this place is still in business. Ego and rudeness to the max from the Salesman up to Salesmanager. Go to St. Pete BMW. Much nicer Saleman and management. Same cars at a better price and their service department is much more modern and friendly.

Big Mike

May 18, 2007

(Ferman Bmw) brakes your car, and won't own up to it. Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in my 31 years of owning a Bmw.Go to Bert Smith in St.pete, or Reeves in Tampa.

snobbychicr3

Jul 7, 2006

My 1st visit has been a nightmare. Expecting to leave my car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was placed in was SOOOO dirty, like it had never been cleaned. What dealer puts people in dirty loaner cars?The Svc. Dept Mgr seemed very unaware of my car and it features. They started making up excuses as to why things didn't work. I will not go back to this dealer for service. I suggest others avoid them as well.

bimmer01

Oct 20, 2003

Right hand doesn't know what the left is doing. I had to drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the night before and pick up the loaner then. <br><br>Service dept was less than enthusiastic about helping me... now I have to reschedule... piss poor customer service.