Ferman Volvo of Tarpon Springs reviews

87vette

Aug 22, 2016

For over 14 years we have been been going back to Ferman Volvo. This is our 10th or 11th vehicle purchased or leased from them. We appreciate the professionalism and respect from the manager and the sales experience. They provide you a great price on their vehicles and don't put you through the long, drawn-out, back and forth process to get to a sales price, respecting our time. We also enjoy consistent, exceptional service from Ferman Volvo's team.

Ivan and Maggie

Aug 19, 2016

From the moment we arrived at Ferman Volvo we were warmly welcomed . Chris is so easy and fun to deal with . No pressure , extremly knoledgable .No games , playing hide and seek like in other dealerships before they even tell you any number .Chris was straight forward but flexible to satisfy us and meet our budget. We would highly recomand Ferman Volvo and only Ferman Volvo don't go anywhere else .

Fred12

Aug 19, 2016

Called in with our problem with the Volvo and was inmediatly told to bring the car in. Wife took the ar in and without any waiting car was taken, problem diagnosed and fixed. Out off there within one hour. Great service without any hassle.

Kimberly Love

Aug 4, 2016

Great car buying experience, friendly people, easy process.

Aram Megrrian

Aug 1, 2016

The staff at Ferman was absolutely great. They were always prepared and respectful of my time. Truly great car buying experience.

flragtop22

Aug 1, 2016

I have been going to Ferman Volvo for over 7 years and I refuse to take my car anywhere else for service. Although I now live on Harbour Island in Tampa, I continue to go to Ferman Volvo in Tarpon Springs for any service needed on my C70. I always receive excellent service and treatment. Matt welcomes me by name when I enter the service department and has all of the paperwork organized so I am in and out in a matter of minutes. I have just enough time to grab a cup of complimentary freshly brewed coffee and a delicious doughnut before I am in a loaner car and on my way. The friendly, professional service Matt provides will keep me coming back to Ferman Volvo for years to come!

Murphy

Jul 31, 2016

Sharon O'Connor(Guest Service Relations Manager) was both professional and helpful.She is always that way.She does her job well.She is an asset to the dealership and to Volvo.

Jmweeks1

Jul 31, 2016

Another effortless service appt. I am always treated like a VIP. The pick up and drop off is something that sets Ferman Volvo apart from the rest. Great job!

Happy with Volvo.

Jul 29, 2016

My wife and I have been going to Ferman Volvo for over three years having both of our vehicles serviced there. Matt and Sharon keep us updated on the progress of our service. The service techs are always friendly and they make us feel comfortable. Service is always done right the first time. I've been to other service departments and when receiving the bill feel like I was ripped off; not so at the Ferman Volvo Service Department. I feel that they are are honest and that keeps me going back to them.

Scott_G2164

Jul 28, 2016

I purchased a 2016 XC90 in April 2016. The vehicle had many problems and was in the shop for more than 16 days in the first 3 months. The Service Department was very attentive throughout this process. When the last event occurred, the dealership made the decision to take back the original vehicle and provide me with a new XC90 and they made it work that there was no change in my monthly payment. While I understand that I would have had a strong Lemon Law case, the dealership initiated the replacement on their own without any prompting from me. I am impressed by their integrity and attention.

Honesty and friendliness

Jul 27, 2016

Over the the six years I have used the service department I have found their diagnosis spot on and the repairs done well. Everyone treats me like a friend, with no efforts to pad the bill. Work is done in a timely manner. My XC-90 has 126k+ miles and is still chugging along thanks to the service department. Matt is a great rep for the dealership.

Margaret Norwood

Jul 25, 2016

The service was excellent. Matt is very professional and did a great job.Getting thru to service was not easy. Setting up an appt was time consuming.

toortle154

Jul 24, 2016

Always very friendly and accommodating. Believe price for service rendered is quite reasonable. , Ambient is low pressure and, facility is very clean. What more can you ask for?

Kerry Isabelle excelle

Jul 23, 2016

Great dealership. Sales staff very straight forward. No nonsense . My neighbor went to dealer next day and also bought a new Volvo after we had talked about my good experience .

laura peters

Jul 22, 2016

while I did have to make three visits before the interior top was fixed to perfection, that was not the service departments fault. Corporate Volvo had to approve the replacement as it was under warranty and very expensive. But, this happens no matter what car you buy. Matt, my service advisor is simply wonderful and felt bad that I had to come back. His empathy was genuine and welcomed. He is a treasure, making sure he explained to me what was being done to rectify the situation. Anytime I visit the service department for normal maintenance, my car is returned to me in a reasonable amount of time, and always much cleaner then when I brought it in.

Victoria

Jul 18, 2016

I have recently purchased by second vehicle from Ferman Volvo. I couldn't be happier, not only with the sales agent, but also with the service department.Great experience from the start - 10 years ago when I purchased my first Volvo.

Volvo XC 90

Jul 17, 2016

Knowledgeable salesmen, helpful, and professional. It was a pleasure to do business with Jim Baker and Chris Roy. I recommend this dealership. The new car was detailed and ready when I signed for it.

LDTRDH

Jul 15, 2016

Matt & Sharon are incredible to work with! They always handle my automotive issues and resolve all problems in an efficient and timely fashion. Their customer service is always top-notch.

Jo

Jul 11, 2016

The service management team is extremely helpful and efficient. All my appointments have been handled on time and service completed within the time frame state. It is a pleasure going to Volvo for service.

Dennis

Jul 8, 2016

A refreshing style to selling cars: Non-aggressive, helpful, and informative. Amazing!

Samantha

Jul 20, 2015

First time buying a car at this dealership. Alan, our salesman and Chris, the sales manager, were great! Both were very knowledgable and helpful with our first Volvo purchase! I would highly recommend my friends and family that are looking to purchase a new or used vehicle go to this dealership.

Justin

Jul 20, 2015

Alan and Chris in the sales dept. were extremely helpful and informative with regard to our first Volvo purchase. We purchased a 2012 XC60 with low miles - thank you so much for all of your help!!

Boca1

Jun 11, 2015

Dealing over 12 years now at dealership, 4 vehicles, new/service/repairs. Service advisors always courteous, truthful and knowledgeable about issues when vehicle in for service/repair.

Joe F

Jan 2, 2015

I saw a vehicle on their web site and went to go and look at it. I test drove the car and made an offer. The manager was working up the value for my trade. As the salesman was going over the paperwork he advised me that my trade according to KBB value was only worth 400. Well they must have thought I was born last night. I did my due diligence and checked my car's value before I went car shopping. When I called them on it and advised them the car value is $1,300 they stuttered. Didn't know what to say. Then I pulled out the KBB printed copy I had on my car they were speechless. I got my keys and left. In my opinion this is unethical and deceptive business practices. Two thumbs down

mjsavagepa

Dec 1, 2014

Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and requests. There was zero pressure and with a pre-owned, he searched and FOUND us the car we wanted. The dealership, financing, and service are all stellar. Highly recommend you go see them for your new or pre-owned needs. Know this recommendation comes from someone who has trained the auto industry for over a decade. I'm pretty picky and rarely give a testimonial but this is well deserved.

Richard Papuga

Sep 24, 2014

Frank did such a good job with us, he went out of his way, had a lot of patience with my husband , really he knows how to treat people.. good person. thank you . Carmen Papuga

Jerry Sipes

Apr 22, 2014

Second car purchased from dealer....bought two motorcycles and two vehicles from Ferman. The buying process has been pretty much seamless for me. The people are friendly and helpful.

ldouglas1013

Apr 10, 2014

My husband and I had the best car buying experience EVER at Ferman Volvo last week. Chris, James and Charlie and everyone involved made sure that things went smoothly with no surprises. We were treated with the utmost courtesy and respect-made us feel special, like a real VIP guest! There were no gimmicks or tricks and no "let me go talk to my manager" routines. They stayed late for us and even found us a lower interest rate to save us money. Can't say enough good things about this dealership and their sales team!!! We will be loyal repeat customers. Like they say "Volvo for Life".

carmenros_02

Dec 19, 2013

I went to Ferman Volvo to see a car I had seen on their website. We had called before driving to their location to ensure the car was still available. When we arrived they had the car parked on front ready for us to view and test. I was not looking to buy a car that day but their expertise and willingness to make sure I had everything I needed to make a decision, they even bought us lunch.They are a great group of guys and made us feel welcome.They made sure the car was detailed to my expectation!Very Impressed and happy with the service!

gloria6498

Nov 7, 2013

Jay greeted my husband outside the door on a Thursday. Showed him the car in detail. Made him feel very comfortable. He was not pushy. As a result we went back on Friday and test drove the car. Naturally, I (wife) fell in love with the C70. We then agreed to purchase it. Jay insisted that we not drive our car home as we were trading it in. He then gave us a loner. We were to pick it up on Saturday but it was raining. We called Jay and asked if we could postpone the pickup until Sunday. He said no problem. Jay was patient and thorough in answering all of our questions. He made buying the car a positive experience.

jman812

Oct 26, 2013

I was leaving on vacation when I had a hard time getting my car out of Park. I called and got Jim Connor in service. He knew what to do to get my car out of Park so I could drive it. (shift knob button broke off) When I arrived I found service department busy, but Jim was eager to help so I could start my vacation. He had my car fixed in less than an hour. Jim did a Great job! My only negative comment is the customer lounge is old and uncomfortable.

Raymond.Haller

Aug 7, 2012

Ferman offered to sell me a specific used car for a specific price over the phone. When I arrived, they increased the price over $2000.I was interested in a used car found on the Ferman website. The price was higher than Kelly Blue Book estimated retail value, so I called the Ferman sales office. I spoke with a sale rep and asked if they would sell me the car at the KBB price. I quoted him the price shown on their website and I quoted the Kelly Blue Book price for a comparable car with the same mileage. The salesman agreed to sell me the car at the KBB price.Later the same day I received a call from another sale associate. I spoke with her briefly, she was eager to set up an appointment. I agreed to call ahead before I drove in so that she would have the car ready. I mentioned to her that I had spoken with another sales rep and we had agreed on a price. She indicated she was looking forward to meeting us and closing the deal as agreed.When we arrived at the dealership I noticed the car had very big lettering on the back window indicating the price was $995. I laughingly told the sales person I would be happy to accept the price they were offering on the lot. We looked over the car and took it for a test drive. The car appeared to be running in good shape considering its age.When I returned to the showroom I was prepared to purchase the vehicle with cash. It was at that time the sales person told me she could not possible sell it to us for the Kelly Blue Book retail value. They denied ever talking with me about the price, and indicated no one had authority to offer me any price guarantee on the phone.Ferman is playing bait-and-switch. They have the car predominately displayed in the front lot with the $995 price facing a busy street. They willingly told me they would match KBB price (which I feel is a reasonable offer for a 2001 vehicle), and then, after my wife and I both sacrificed days pay each along with a 45 mile drive, we discover they are have pulled the offer from the table.In my opinion no one should be doing business with a dealership willing to use these tactics.

fxlr_94

May 11, 2012

My family has purchased 6 vehicles from Ferman Volvo in the past 10 years and all cars have been serviced at the dealership. The service has been completed professionally, always on time and with competitive prices and advice. Jim Conner has been great to work with and treats you like family. I wouldn't take the car anywhere else. The Body Shop has worked on a number of the cars as well. Living in Florida is a dangerous place to drive. Four of our vehicles have undergone different levels of damage and the guys in the body shop have made the repair process easy, from dealing with the insurance companies to getting the car out the door in brand new condition.

springhill34610

Nov 24, 2010

They are great; Friendly, Out Going, and really care about you and your vehicle. They take the time to explain everything. I use to service at a local garage and was surprised to find that they are very resonable in pricing and less than my local guy. This is a great dealership to service at!