Fields Cadillac St. Augustine reviews

Cynthia Ware

May 3, 2015

I recently purchase a E350 Coupe Mercedes. Avis Davis which was very helpful and making me comfortable about buying a car out of my city. Damian Faulk was my salesman. He was very patient and found what I wanted. Because of him. Yes my next vehicle will come from Fields Cadillac. Im very happy. I highly recommend Fields to my clients and friends. Thanks again Cynthia Ware

mary

Feb 28, 2015

As always, excellent service!! Dan was very helpful and took good care of us. The service was for a recall and they also changed oil and filter and rotated tires.

Vivian

Nov 12, 2014

Awesome service. Awesome staff. Dan was incredibly helpful, very friendly and a pleasure to do business with. When I decide on my next car, this will definitely be the place I will go.

Jason Taylor

Nov 10, 2014

Everything was great and I will continue to do business here.

marshaellen

Oct 30, 2014

Can't begin to say enough POSITIVE about this dealership and the Fields Auto Group! Professional, friendly, and honest! An absolutely WONDERFUL used car buying Experience! No games and pricing was straight forward. Actually ENJOYED the car buying experience. Traveled to look at cars from Tampa to Jax and NO ONE comes even close to the high standards displayed by Fields of St Augustine and their staff!!!!

Paul

Oct 29, 2014

Excellent service. I had an oil change,tire rotation, and callback computer reprogramming. It was all done quickly and correctly in a timely fashion. The service manager,Dan Fravel, was courteous and helpful. The facility is 5 star all the way.

Bessie Fretterd

Oct 26, 2014

My experience, as always was enjoyable and the work done to my car was fast and done with efficiency. If service needs to be done on my car I never hesitate to bring it in as I know the work will be done quickly and correct.

IRENE XYNIDES-RINCON

Oct 24, 2014

EVERYONE WERE GREAT & VERY HELPFUL.JUST TOOK MY CAR FOR AN OIL CHANGE SINCE MY 1ST VISIT.

M adragna

Oct 22, 2014

Excellent customer service.....fabulous cafe serving breakfast and lunch to order...Are you listening Merecedes????

betty zellers

Oct 16, 2014

Our Service Rep, Dan, was very nice and met all our needs in a fast, courteous manner.

Mary Sowcik

Oct 14, 2014

I was very happy with the service and Joe who took care of me. He called me with updates on my repair and was extremely easy and kind to work with. The loaner car was beautiful and the deli is a great idea. Our car is working great and I will definitely be back for other services.

Dottie Lay

Oct 14, 2014

I got A-1 service from the sales staff, sales manager and the service department and was even served-a wonderful lunch. I felt like I mattered as I enteracted with each department. I definitely would and have recommended Field Cadillac to my friends and family. Dottie Lay

Jim Lorentson

Oct 12, 2014

Fields Cadillac provides the best possible customer service---every time I take my car in for service.They are prompt, courteous and will go out of their way to service my vehicle quickly and they do the job right.

Tom

Oct 9, 2014

This was my first time at Fields Cadillac and it was the best service I've ever had - I would highly recommend Fields to current and future Cadillac owners

Bob Finley

Sep 28, 2014

This place is friendly and easygoing. They'll make you a snack while you wait. The facility is clean and comfortable, and you can't beat the hospitality!

Harold Hempstead

Sep 18, 2014

Service as usual was excellent. Your employee Dan in the service department is always helpful and professional. That's also true of all employees that I've had contact with.

B ess

Sep 17, 2014

I am always treated with true professionalism when ever I visit the dealership.

Dottie Lay

Sep 12, 2014

Coming home from work I had a flat tire and called Roadside Assistance. A young man was dispatched within 45 minutes he arrived with a new tire and a huge warm smile. I knew all was going to be ok. His name was Ken and he worked for Field Cadillac and what a great ambassador he was. Soon I was on my way. The next morning I went to Field Cadillac to get my patched tire put back on and was greeted by name in the service department. The General Manager, Mr. Palmer also came around to check on me. I was told I was within a 1,000 mile oil change coming due so I got my car serviced, they also washed my car and fed me breakfast! Why wouldn't I love Field Cadillac?

Harry Hutch

Sep 5, 2014

Very happy with the service. Joe in the service dept was very helpful. I will be back.

B. Craig

Aug 28, 2014

Service dept. is the best that I have ever worked with. You feel confident that they will not recommend unnecessary repairs. When it was determined that a broken cross arm was missed during a previous service, it was replaced and tires that were worn because of the missed broken crossarm were replaced!

PlaneTech1

Aug 28, 2014

Our experience here at Fields Cadillac has been by far one of the best we've ever had. From the relaxed, no pressure atmosphere to the delicious food made at the kitchen, every aspect about this dealership is nothing less than perfect. We bought a used Buck Regal CXL Turbo and we were treated like we were buying a new car, when we shook hands on the final deal, every single one of the sales team came up to us and congratulated us, including the manager. That made us feel so welcome that we are part of their family. That is how a luxury dealership should treat people. They were also extremely willing to make a good deal, it was fantastic, we didn't have to do much haggling back and forth, we gave them a set price we can do each month, and the fantastic finance department got us within $4 of that, we were absolutely surprised that they did that so willingly and with much enthusiasm to get us that price. Every step is explained in thorough detail and they don't try to be slick and slip in "Misc. Charges" like other dealerships do. This dealership truly represents the Cadillac brand, and they have definitely gained a customer for life.

Walter McWilliams

Aug 22, 2014

The Service Department was impeccably clean and organized. The personnel were professional, friendly and distinctly gave the impression that they were there for you.

disappointed

Aug 22, 2014

Everyone was very professional and courteous when I arrived. Things changed after I was there for about four hours. I was told different prices for the automobile then was told I would have a check for the amount of the overage sent to me. Then they decided to keep my refund by telling me they were giving me something free while they were adding it to the invoice so they wouldn't have to refund me the change. I'm still waiting a week later for my money and the additional key they said they had. It was the worse experience I've ever had.

Tom Waugh

Aug 21, 2014

You will never go wrong with Fields Cadillac in St. Augustine. Everybody is friendly and helpful. Service department is top of the line and go out of their way to make sure your vehicle is right before it leaves. Your car will leave clean inside and out and just like new. My next cadillac will come from Fields Cadillac in St. Augustine.

George Montanus

Aug 13, 2014

All went well and I am very happy with both sales and service, thank you.

Bessie Fretterd

Apr 22, 2014

I am a current and past Cadillac owner, 6 new Cadillacs, and have dealt with 3 different dealerships 1 in New York and 2 in florida. My best experience is at fields of st Augustine, never have I been Disappointed and always treated in a first class manner. Over the years I have had contact with a Number of service writers, the best by far is Sherri cranes. She always takes excellent care of me And the job is always done to perfection, because she makes sure it is. The way I have been treated at fields Cadillac by Sherri and the other employees I would not hesitate to buy another car from them.

Billdryden

Mar 4, 2014

Everyone was very friendly, efficient and helpful. Service was performed as they said it would and with full explanations of what was performed. Could not have been more satisfied. Waiting area was very comfortable and clean.

fharrington

Feb 14, 2014

excellent experience I pulled in and received professional service. My problem was diagnosed, repaired, car wash and vacuumed, windows were cleaned, and the even shined my tires. Excellent experience

TanyaLiebal

Feb 14, 2014

Great Service, Thank you Sherri Always takes good care of my car. I would recommend her to my closest friends and family. I love dropping off my car and picking it up at the end of the day

Dennis How

Jan 14, 2014

I recently bought a used vehicle from Fields Cadillac in St Augustine. It was a unique process because, having only seen an internet ad, I bought the vehicle "sight unseen" relying only on assistance from Jeff Owen. Once the terms were agreed upon, I flew from Little Rock, AR to St Augustine to finalize the deal. I then drove the vehicle back to my home in Arkansas. I must say that this was the best vehicle buying experience I ever had, and I have been buying vehicles for over fifty years. Jeff picked me up at the Jacksonville Airport and we did the deal in less than an hour. Jeff also called me three times while I was driving home to check on me. This was far above anything I expected. I am a retired executive from Boeing and my last position there was heading our Customer Service unit for Boeing's Information Systems Center. My customers included worldwide internal Boeing users as well as NASA and other space and aerospace agencies. The people who worked for me were required to not just make our customers happy, but to delight them. I can honestly say that Jeff took the extra steps necessary to ensure I left Fields Cadillac an extremely delighted customer. Thanks for the first class service.

Yogiboar

Dec 9, 2013

From start to finish, this was a very good experience. The sales consultant, Dan Beyette , responded almost immediately to my email and promptly sent me a complete set of photos of the car I was interested in. We drove from southeast Orlando to St. Augustine a few days later and Dan had the car waiting for our inspection and test drive. After the test drive, we were treated to lunch by the dealership while some minor items on the car were taken care of. Discussed the price with Randy, I believe he was the used car manager, and with very little hassle, we arrived at a very satisfactory agreement. This was the easiest car transaction that I have ever experienced. I would not hesitate to recommend Dan Beyette and the staff at Fields Cadillac in the purchase of a new or used automobile.

IDA WHITEFIELD

Jun 4, 2013

DAN BEYETTE IS THE BEST SALEMAN WE HAVE EVER DEALT WITH.THE EASE OF HIS DELIVERY WAS SO REFRESHING. IF YOU NEED A VEHICLE HE IS YOUR TICKET

beachinit

Jan 21, 2012

the cadillac dealer engages in unfair and deceptive business practices. We talked to a salesman about a car that they didn't have and couldn,t guaruntee us a delivery date on and where asked to put down a deposit, salemans words, that was really for a place on a list for a car without a warranted price or delivery date and that you lose the "deposit if you fail to take deliivery for any reason. No one would accept such of rediculous aggrement. They are forcing me to sue them in small claims court to recover.