Findlay Honda Flagstaff reviews

shellyfinch

Oct 11, 2016

Mimi in the Service Department was absolutely a sweetheart. Very kind and thorough. We loved working with her and Donna in the Finance Dept. We look forward to many years of working with them.

jersey,g68

Oct 10, 2016

everyone is friendly no matter if its on phone or in person everyone has great attitude there always fresh coffee ice water place is nice and clean at all times of the day .

Richbank

Sep 30, 2016

Scott got me what i wanted. He listens to what i wanted instead of selling me a car in stock. Scott was a pleasure to work with. He educated me on the computerized items in my civic that i was not familiar with. Im at 43 words and it come back in red?

Austin S.

Sep 29, 2016

Staff was very professional, courteous, and had my car in and out very quickly. Also didn't try and gouge me like other places have by telling me I needed things I didn't, very straight forward and honest. Findley Honda gets 5 stars in my book every time!

Odyssey junkie

Sep 29, 2016

Knowledgeable and very friendly people. We were thinking about upgrading our 11 year old car and we bought a new 2016 before next year models were coming out. Great dealership to work with. We recommend them highly.

Kburdiss

Sep 21, 2016

I have been taking my Crv to Findlay for the last three years and have never been disappointed. I am always treated with curtesy and I feel the prices are fair. The curtesy shuttle and free car washes are a bonus as well.

greenriver

Sep 18, 2016

The service Dept. is finally staffed and set up the way a good Service Dept should be. The staff has always been friendly and helpful but now they have enough advisors and the phone system is set up to make it easy to access the staff by phone or online. I will continue to bring my Accord in for service. I am working with Jeff Ford as my advisor now. My ABS module needs replacing after only 83,000 miles which does not make me happy. My two Civics were trouble free for 190,00 and 260,00 miles before I sold them. I took my Accord to the Prescott Honda dealership and they weren't really sure what the problem was or how to fix it. The codes pointed to the ABS module but they weren't sure that it was the problem. After driving around for 5 months with my ABS, TPMS, ANTI SKID, and PS lights on all of the time I asked Jeff for help. The codes at Findlay Honda said the ABS module needs replacing and he explained what the module actually does so that it made sense to me. I am having the module replaced on Tuesday the 20th of Sept. and will be glad to have that all behind me. I trust Jeff and am glad he is on board in your service dept. All of the advisors are friendly and professional and I like the atmosphere in the service dept.

Spider

Sep 17, 2016

My husband and I have never experienced this kind of respect, concern for our well- being and we- can-get this done attitude on the part of everyone we came in contact with. Randy, Scott, Donna and Joe Grey, because we tested a Sienna, were warm and friendly, but professional and efficient. We have never had such a positive experience while purchasing a new vehicle.

MWeaver

Sep 15, 2016

I have owned four Hondas in my lifetime: 1998 Prelude (used), 2002 Civic (new), 2006 Accord (new), and currently a 2013 CRV (new). I moved to Arizona in 2011, and had my 2006 Accord serviced by Findlay Honda several times. Every employee I have encountered during my visits to Findlay Honda has been courteous, friendly, and knowledgeable. Since I always had positive interactions every time I visited Findlay Honda, I knew exactly where to go when it came time to purchase my 2013 CRV on December 21, 2012. Findlay Honda is the best auto dealership I have ever dealt with, and I just turned 65 years young a few days ago. On top of providing excellent service for my vehicles, they also provide excellent customer service, which I greatly appreciate, but rarely find when dealing with other businesses. Two employees (Deon, pronounced DeeAnn, and Jeff) even wished me a Happy Birthday when I had my 2013 CRV serviced a few days ago. The dealership stocks a wide variety of new and used vehicles, is always clean, and supplies its customers with free cold bottles of water and snacks. To top off their excellent vehicle service, they give your vehicle a courtesy car wash after it is serviced. I highly recommend Findlay Honda to everyone because Findlay Honda does everything right to earn and keep your business! On Saturday, September 3, 2016, this review was written by a very satisfied and loyal customer of over five years, M Weaver.

Kallie

Sep 11, 2016

The people at Findlay were amazing. Riley was our sales man and did everything possible to get me out of a bad situation and into a car I loved that was safe and affordable for me. They talked me through everything step by step and when I was signing paperwork people played with my son to keep him occupied and happy through the whole thing. They saved me from a rough situation and made me feel better walking away. Love these people thank you Riley, Patrick, Donna and the whole team who made things possible for me and my son!

Lilly Mickey

Sep 10, 2016

We have been going to Findlay Honda for service on our CRV for over 2 years.They employ the most professional team around. Great service provided by nice people, who take their time to explain everything to the customers. I could not ask for anything more!

LindaM

Sep 4, 2016

I will always take my CRV there. This is an amazing dealership and their service department is top notch. Even if I did not have a Honda, I would have my car serviced ther.

Nipomo Red

Sep 1, 2016

I have purchased two 2016 vehicles (CRV & Pilot) from Findlay Honda in past 3 months, need I say more! I have lived all over the country and purchased many new cars and Findlay Honda is at the top of my list for fair and responsive dealerships. I just relocated to Flagstaff, needed all wheel drive vehicles, have had previous excellent experience with Honda products and wanted to deal locally so Findlay was the obvious choice. I can't say that the price was exceptionally good but in both cases I thought I got a fair deal and so did Findlay, which works for me. I have been more than satisfied with how I have been treated and look forward to a good relationship in the future. GOD IS GOOD ALL THE TIME!!!

Annie

Aug 31, 2016

I found Findlay Honda to be an easy place to negotiate and I never felt pressured in any way whatsoever. Everyone there worked with me in a friendly manner and gave me most of what I wanted. There were some miscommunications, but my salesman was easygoing and fun.

michele

Aug 30, 2016

We started our visit with Shelby. He was very polite and knowledgable. He showed us exactly what we asked for without being too pushy. Jacob patiently helped us out with the negotiating and arranging the financing. Reilly was very efficient with the paperwork, especially since it was very busy. He also showed us how all the controls worked on our car and set up our radio and blue tooth. Donna explained our bill and answered all our questions. Several people were also finalizing sales of cars but everything ran very smoothly. Somehow, our car had no radio antenae. We returned the next day and was taken care of, no problem.

Mom2Dejo

Aug 21, 2016

Everything went perfectly wonderful at Findlay Honda Flagstaff, as usual! Great people, comfortable waiting area. Awesome service, clean car! Very happy customer, will return many more times in the future.

Grandma

Aug 8, 2016

Everyone was very nice. They worked with us, so we were able to get our new vehicle. Excellent, excellent, excellent! What can I say, but excellent.

Passing Through

Aug 7, 2016

Needed a car quickly before an unexpected move and found all the staff at Findlay Honda very helpful and eager to find a way to meet my needs. All my questions and concerns were patiently addressed and they even were able to get another vehicle from an affiliated dealer so I could do a side by side comparison. Appreciated the great service of Melissa and was able to complete the process without my fears of feeling overly pressed or coerced ever coming true.

amyfriedl

Aug 4, 2016

I have been bringing my 2 cars here since moving to Flagstaff and not only is the service terrible, but they seem to not care about their customers. I make an appointment every time for service and they either have no idea I am coming or do not honor the appointment. Today my car sat for a half an hour before I asked why my car was still sitting there. The response was, our lube shop does not open until 8. My response then why did you let me have an appointment at 730. His response we are working on that. I then proceeded to ask why after 3 years my car is going through the lube shop, I have never had it go through there, always gets driven to the back. He had no answer. Never will I ever go back here, I thought I was a loyal customer and I was treated very poorly. One would also think I would have received some sort of communication from the dealer after I had left clearly angry, but nothing yet. I am still baffled on why this dealership receives awards, must not be for the service department. Too bad they are the only Honda dealer in my city.

Lori Edwards

Aug 4, 2016

Everyone in the service department is pleasant and eager to help. They had my vehicle done before the time I requested. Jeff called me with service updates.The transport driver is excellent. He is friendly and courteous. The car is clean and comfortable.

James

Aug 3, 2016

Purchase a car that had not yet arrived at the dealership, and buying from out of state. Patrick was very responsive and I came away with a great deal. Kept me up to date with when it was due to arrive. Jacob was very helpful in making sure all the details were taken care of. Signing all the paperwork was quick and painless.Wish the dealerships near me were as great to work with. Happy with my new ride, and Findlay Honda!

cindy918

Jul 30, 2016

I love my new Honda!! These guys are awesome!! The purchase of my new Honda was easy and painless. I will definitely do business with them in the future!!

Cheryl

Jul 28, 2016

Great experience. The entire staff was friendly and easy to work with. Thank you to Shelby for all his patience with me and the many explanations during the pre-buying, buying, and post purchase. I would definitely buy another vehicle from Findlay!

Bobby G

Jul 12, 2016

My sales person, Melissa, was very easy to work with. The showroom was clean and orderly. I felt the sales manager went out of his way to make a good deal for me.

Stephen Slade

Jul 9, 2016

Took my odyssey to the service department to have them take a look at a transmission leak. Paid a diagnoses fee of $70 or $80. I was told that the leak was on the transmission casing seam and the transmission would have to be replaced. I told them that the left axle had been replaced recently and asked if they had checked to make sure it wasnt leaking from the axle seal. They told me it was not and it was definetely the seam leaking. Was also told that the power steering pump was leaking and needed to be replaced. Total estimate of $5,700. I decided to get another opinion at a local shop and they were super helpful and friendly. They could not tell what the problem was because it was too dirty underneath. I appreciate them not guessing and took my car home to clean it off really well. When I took it back to the local shop, they said it was definetely the axle seal. They replaced the seal and did a transmission flush for under $300. The power steering pump is also fine and does not need replacement. I saved $5400 by not letting Honda work on my van. I no longer trust the dealership. Not sure if they were being dishonest, if they are have no idea what they are doing, or if something else is going on. I tried contacting them through their website about the poor service and never heard back.

bboblynn

Jul 3, 2016

I just want to thank all of the customers of Findlay Honda. It has been a great experience being able to take care of all your needs. Unfortunately, I have been terminated due to my constant care towards the customers needs instead of the staff. I will truly miss the Hellos at the grocery store ,restaurants etc. Finlay Honda is a great Dealership they just need help listening to their employees. PS I will truly miss all you older ladies you made it worth while Lynn Selby

luv my honda

Jul 2, 2016

Lynn Selby has always been very helpful and friendly, he sees that the service is done right and the and in a timely manner. the waiting area is comfortable , friendly for kids and relaxing. I appreciate the free car washes and the good service.

Tracy Munn

Jul 2, 2016

Everyone was very friendly and helpful. Record timing for me to buy a car That was worth everything! I would go back as well as send my friends

sunshine

Jul 1, 2016

I enjoy their friendly service and appreciate being called me by name. Service is fast and topped off with a free car wash. They also keep me up to date with the air bag recall.

busguyatsedona

Jun 28, 2016

The staff at Findlay has helped me thru 6 car buying experiences...........Tom, my friend who is the sales professional, to Donna who closes, does the bank and warranty work, to Lynn, who makes sure everything stays running smoothly after the sale.........gives a buyer like me confidence to return for my automotive needs.

Jacob C.

Jun 21, 2016

Jacob and his team at Findlay Honda made this a tremendous buying experience. From the initial conversation to the negotiation of the price to the actual delivery I dont think they could have done a better job! It was worth the drive to enjoy what car buying should be like. Sincerely,Jacob C.

thebishop

Jun 20, 2016

We were on a road trip from Texas to Los Angeles. The splash guard under our front bumper came loose near Flagstaff. I looked up Findlay Honda online and talked with Jeff Ford. He said they could fit us in as soon as we got there. They were able to have us up and going again in about 15 minutes. Jeff Ford rocks!

glowcoat,Johnson

Jun 8, 2016

I fave used their services many times over the years. My experience has been quality service andflexibility in performance and fallowing through with repairs. The dealership have talentedemployees who use good people skills in interactions with customers.Bob Johnson

LaTouche'74

May 30, 2016

Have always bought my Hondas in Phoenix even thought I've lived in Flagstaff for 16 years so a bit apprehensive at first. I was happily surprised with the service and helpfulness of the people I worked with and most of happy with the price of my new Honda.

Jacob Scott Crutchfield

May 22, 2016

Since we showed up to the dealership we were greeted with kindness from the moment we walked through the doors. I did not feel as though I was being pressured into making a purchase. They answered all of my questions and patiently got me acquainted with my new vehicle. It was a great experience and I will definitely be using Findlay Honda for my future purchases.

Mom2Dejo

May 20, 2016

I needed a new battery, it was raining and my battery died in the DMV parking lot. After I received a jump from a nice DMV customer I drove to Findlay Honda and they tested my battery and replaced both the battery and my wipers within about 25 minutes. Awesome service!!!

sunflag

May 12, 2016

Lynn and Jeff have been really great to work with. Even though I haven't had any serious problems with my vehicles, they have been very helpful and always seem to keep things running smoothly. I like their service department so much that I have started bringing our Ford Explorer here for service as well as our Honda Pilot...Dave Washabau

Sonia_D

May 7, 2016

It's really important to listen to your customer's needs & that's exactly what they did. They found the perfect car for me and my family with a perfect financing plan. I couldn't be happier with my decision to go with Findlay Honda in Flagstaff.

Vavabimbeds

May 3, 2016

Everybody was friendly, caring and efficient, especially Lynn. There is a coffee, tea and snack center, which I enjoyed. I would definitely recommend this service center. Thank you.

Sd007

May 2, 2016

Patrick and Riley were knowledgeable, friendly and helpful. They didn't pressure me, but respected my decision making process. Every question I had was answered, and, if they didn't know the answer immediately to one of my obscure questions, they did not guess, but went to get an answer for me. The other thing I really appreciated; when I mentioned other vehicles I was considering, they didn't disparage the competition, but showed me what the Pilot could offer. Very pleasant experience. Thank you, guys. Donna was very friendly as well.

M & D

Apr 30, 2016

After visiting many dealerships both in Phoenix and Flagstaff, we found ourselves coming back to Findlay Honda. Their excellent customer service from the sales staff (particularly Tom), management (particularly Jacob) and financial director (Donna you're a rock star) make the purchase experience so positive and seamless! Oh yah, the comfort, dependability and affordability of the Honda vehicles doesn't hurt the purchase choice either!

John L Nichols

Apr 29, 2016

This is my second fit purchased at Findlay honda. Both instances were pleasant buying experiences.No pressure, no run around, just friendly conversation and we quickly reached an agreement.I couldn't be more pleased.

Kaycee

Apr 27, 2016

Customer service experience was top quality. Leona was very professional and attentive to everything concerning my vehicle. I do not need to go to Acura dealership in Scottsdale because you guys offer great service of the same if not more quality

Alex505

Apr 20, 2016

Justin was awesome in every capacity of the sales. I love my 2016 Honda Civic!! All the paperwork was ready when my sons and I arrived!!

BuyerFlagstaff

Apr 19, 2016

Justin was knowledgable with the van we were buying. He was super laid back and low pressure. We found the buying experience pleasant and easy.

Mike D.

Apr 17, 2016

I have never had better customer service than at Findlay Honda. The staff is truly wonderful and the work they did on my vehicle exceeded my expectations. My Honda CRV unfortunately had one of the recalled airbag inflators in it. Findlay went above and beyond to help me by giving me a loaner car while waiting for the new part to arrive and be installed. I had to come in to Findlay's office every thirty days to renew the paper work for the loaner, and the staff always treated me as a priority and with utmost respect. Nicole and Amy at the front desk are patient, kind, and wonderfully helpful. They made the best of a frustrating situation. Lynn Selby always treated me like I was their only customer, and went way above and beyond to get my car fixed and back to me. A really top-notch crew. I'm truly impressed. I would absolutely recommend them to anyone and everyone. Thank you so much!

sunflag

Apr 13, 2016

Just an oil change but the service team still treats me as if I"m their only customer. They are always courteous, prompt with their work, and really good communicators.

ShaneTsosie

Mar 31, 2016

Jacob Lundie always takes care of me when I visit. I highly recommend Findlay Honda over other dealers in the area. That includes Phoenix, Arizona.

Barb

Mar 24, 2016

we have two Honda vehicles. one very old and high mileage, one very young and low mileage. we love them both like family. as family, we want them treated right, so with two professional technicians in the family, we rarely take them for service at a dealership. however, all that changed for both cars after meeting Jeff Ford at Findlay Honda. he is very personable, highly customer service oriented and knows his product. please take this as a very high complement from someone who does not HAVE to pay for service and can get professional, trained work done in the family, we CHOOSE to bring the cars in for service because of Jeff and no other reason. kudos for having Jeff on your team.

Dejja

Mar 24, 2016

The staff at Findlay Honda are helpful and courtesies. They made my experience easy. I understood what I was getting with my car. I would recommend buying. car from them.

OldFlyer

Mar 23, 2016

Worked with Justin Landes for the sale, and Donna Gallo for the delivery paperwork. Both were excellent. Highly recommend. No request too small, NO pressure.

T. Cavanaugh

Mar 14, 2016

I have experienced excellent service from Findlay Honda Flagstaff. The staff is professional, knowledgeable and willing to talk to you about service options. All work on my Honda Pilot is serviced by Findlay.

crvn8ive

Mar 8, 2016

Great service as always!! I never owned a Honda before until I visited Findlay Honda in Flagstaff, and now I own two!! I love this dealership and as always the great service team does an excellent job when I visit for my vehicle services!! Highly recommend them above any dealership in Phoenix!!!! Thanks Findlay!!

Jessica

Feb 24, 2016

As usual I had great service today at Findlay Honda in Flagstaff. I came in for my first service for our CRV and it was quick and friendly! Our sale associate Scott Phillips also came over and made sure everything had been going well since October when we started our lease. We love our CRV still and will be sure stop in Soon again for a car wash and a hello!

Sam444

Feb 24, 2016

Findley Honda was amazing, Dan Davis the salesperson was very knowledgable and answered all my questions. And I got such a great deal on my new Civic. Everyone from sales to finance to service was friendly and helpful. I will tell all my friends findley Honda is the place to go!!!

Ferras

Feb 23, 2016

I am happy with my new 2016 Honda FIT, purchased from Findlay Honda of Flagstaff Arizona. This was probably the best new Honda buying experience I've had; '04 Accord, '10 Insight and now a '16 FIT - so happy with it. I would recommend Findlay Honda to any friends who're looking for a new car. The sales representative, Patrick Hanlon, was very helpful in answering questions I had about the Honda Fit. Patrick was able to offer me a good value on my '10 Honda Insight trade-in and this certainly helped in making the decision to buy the '16 Honda Fit. Although the official Honda Fit website does much to describe and show the Fit's features and options, it is actually being able to see those in a hands-on at the dealership and with a short test drive that helps to complete the experience.

John G.

Feb 22, 2016

This was one of the best experiences I've ever had at a dealership. Randy and Dan treated my wife and I very well. We never felt like we were pressured into making any decisions, or spending more than what we could afford. They were very patient and answered my questions in a way that was very easy to understand. They made the whole experience much less stressful than I had ever expected. Thanks guys! Couldn't be happier!

Neil K

Feb 4, 2016

Great experience with no pressure sales . Did my research and received a deal I am satisfied with. The vehicle looks awesome, drives great, and turns heads !

latewild

Jan 31, 2016

They deliver what they promise. Workmanship is excellent and professional. Best dealership I've ever dealt with. The service folks are like family to me.

toweringhouse7

Jan 27, 2016

I'm in my 60's and my husband left me 2 years ago and left me with no credit. Mr. Jacob Lundie and Tom Browning and Donna Gallo helped me beyond words so that I can now begin feeling independent and establish my own credit. "Empowering me," I can now visit my daughter in Texas and visit my sister Betty Ann and start socializing again. I know my husband is happy for me and is looking down at this world knowing that these people bent over backwards to helping me. You made us feel at home and put me in a car that works with my budget. Thank you so much - God Bless You.L.C, Lillie Colorado, Cameron Arizona.

Arthur

Jan 26, 2016

The Honda CRV Touring model is the 7 th vehicle we have purchased from the Findlay Honda dealership and the 8th Honda we have purchased, in the last 20 years. Each buying experience has been better and better. It has become more and more efficient, thanks to people like Tom Browning, Donna Gallo, etc., etc. We would and have recommended Findlay to our friends and family. Keep up the good work. Art and Lenore Salas

jim123

Jan 23, 2016

I'm always satisfied with the service at Findlay Honda in Flagstaff. Service writers are courteous and well-informed. I mentioned that I hadn't eaten lunch and 2 minutes later a guy (driver) asked me where I wanted to go for lunch!!! Service is great and their prices are reasonable. What else can one ask for?

PilotRating

Jan 21, 2016

Flagstaff Honda's service staff have delivered excellent customer service, not only for my current 2015 Pilot but also for my 2012 Pilot. The service staff are the biggest reason for my purchasing my second Pilot from Finday Honda. Lynn has been great! I feel I can dish with him regarding anything Im having questions about and his answers often have led to proactive actions.

Happy New Pilot Owner

Jan 19, 2016

I purchased a vehicle from out of state and had a great customer experience. Trey, Justin and Donna were all honest, reliable and great to work with. Even though I live in a different state, I'd buy from Findlay again.

Rosy Red

Jan 17, 2016

How do you sum up over the top, beyond my wildest dreams, over and beyond their call to satisfy their customers request for service. My husband was recently diagnosed with Parkinson's and couldn't drive the 3 plus hours to see or handle the car business. We handled everything by telephone and Randy, Justin and Donna were very instrumental on everything that we needed to know. They set-up a delivery time and date to have the car brought to our door steps. And they were right on time. I couldn't have asked for a better group of professionals. Now I am a new Honda Lover, thanks to Findlay Honda of Flagstaff. You go!!!!

Honda Loyal

Jan 14, 2016

Riley was great and we just love Donna. Thank you for being so knowledgeable about your products. We made a very informed decision that was best for our lifestyle. Thank you again!

Mabery

Jan 6, 2016

Was visiting from Sierra Vista, AZ, Staff was great! The young lady that helped was very professional ! Was concerned about the coolant level and wanted it checked. Everyone was very professional Jim Mabery

Alex

Dec 22, 2015

This dealer is great. They take your car in at the time they say and they give you a pretty good estimate of when it's going to be ready. They keep you informed as to how the process is proceeding ... yes this is helpful!

Louise

Dec 13, 2015

Lynn Selby the service rep is extremely helpful. He goes above and beyond. I keep coming because of him. He is a keeper for sure. Thank you

Vandy

Dec 8, 2015

A most pleasant and very professional experience buying a new 2016 Honda CR-V from this dealership. Susan Endlicher as my sales contact, her sales manager in approving pricing, and Donna Gallo as Finance Director, provided an efficient and positive business transaction.Being from Tucson, and not being able to find the correct combination of vehicle, exterior/interior color combination, trim and features locally and even in Phoenix metro, Findlay Honda Flagstaff had the CR-V in almost the exact specifications I wanted, then negotiated a very fair price and included shipping to Tucson (200 miles from their dealership) as I was without a vehicle to pickup at their Flagstaff location and had no trade.Total buying effort and result from Findlay was A-1.

Mitsured

Dec 7, 2015

Thanks Findlay Honda team for getting me and my wife in a great pre owned Acura RDX.and thanks mark monthofer for bonus passes to snowbowl! And for being a fantastic contributor to the community!

Dennis

Dec 3, 2015

I was greeted promptly and provided with adequate wireless connection so that I could work remotely while a wait, rather than leave my Ridgeline and pick it up after work. Ben McGovern kept me informed of my options and progress on the service. A pleasant experience.

ber85az

Sep 30, 2015

I bought a new 2015 CR-V and the car vibrates at idle. I contacted the sales person Justin and he said that all CR-V's come with a vibration at idle which was not explained to me before buying the car. I contacted the sales manager Jacob and he said there was nothing they could do. DO NOT BUY A CR-V or BUY ANYTHING FROM FINDLAY.

Bwick

Jun 18, 2015

I came in for my oil change and thought I would have to wait, but I got right in and right out. It was great! Thank you Findlay Honda!

Happy HRV owner.

Jun 16, 2015

I was having trouble with the Honda dealer I was working with near me in being respectful of my time and actually having the car I needed. My husband went onto Cars.com and found out the car I wanted was at Findlay Honda he e-mailed the dealer on a Sunday and the Sales Manager went in to assure my husband it was the correct vehicle and said they would hold it for us until Monday. We lived two hours away and could not drive up until after work on Monday. On Monday they spoke with us twice and got all of the necessary information to get a better loan rate than I had at my bank and to speed up the paperwork. I loved they had my car all set up back into a little two bay garage to make it just a little extra special to drive away in my beautiful new Honda HRV. Thank you Trey, Justin and Donna. Oh and I really like not getting confronted by sales people running up to my car as I pulled into the lot.

Beth New Pilot fan

Jun 15, 2015

We have never had such an easy car purchase ever! We did look in the Phoenix area for our Honda Pilot but wanted to give out local Honda dealer a try. Well we ended up driving away in our Pilot within a few hours! They were willing to deal with us and felt that they really did want our business. I want to thank the Finlay family for the very positive experience. I will recommend them to all our friends and family!

BenitezF

Jun 10, 2015

They continue to be the best in service and quality. We never worry about any problems from the appointment to the great service to the follow-up. Thank you and don't change as it's far from few businesses that run efficiently, consistently and truly care for the customer. Thank you!

Clwinquest

Jun 10, 2015

I did not have an appointment but they were able to work me in. Very nice service writers and the service is always great there I get everything I need.

WarnersAZ

Jun 8, 2015

We purchased our new car from Findlay Honda after the great service our daughter had received there with her Honda. Service is always quickly done. We are very happy!

WarnersAZ

Jun 8, 2015

We purchased our new car from Findlay Honda after the great service our daughter had received there with her Honda. Service is always quickly done. We are very happy!

CatalinaAZ

Jun 6, 2015

In the past 10 years I have purchased 5 cars from the Findlay group for our family members and I cannot tell you how much I value the type of service that we receive. They provide excellent sales and repair service. The positive reviews speak for themselves, when in Flagstaff (or surrounding area), this is the place to go.Thank you Findlay!!!

ShaneTsosie

Jun 4, 2015

Findlay has always taken care of my family whether it's sales or service! My family only buys Honda and Toyota Vehicles from the Findlay Family.

sunflag

May 22, 2015

After a 5000 mile drive across the USA, the second oil change came along pretty quickly. Even for such an uncomplicated procedure, the service department folks treated me like VIP.

dwight

May 21, 2015

I love the friendly customer service at Findlay and it keeps me coming back even when living an hour away and having many closer service options.

amore my honda fit

May 19, 2015

I LOVE FINDLAY HONDA, THEY HAVE ALWAYS TREATED ME WITH KINDNESS AND RESPECT AND DO EXACTLY WHAT I REQUEST. EVEN THO I HAD TO DRIVE ROUND TRIP 3 HOURS, IT IS WORTH IT TO ME TO PUT MY WONDERFUL 2007 HONDA FIT IN CAPABLE HANDS EVEN FOR A SIMPLE OIL CHANGE. THEY COULDN'T HAVE BEEN NICER OR MORE PROFESSIONAL... BOTH QUALITIES I'VE LEARNED TO EXPECT FROM THEM. SHORT COMFORTABLE WAIT WITH TREATS AVAILABLE. BUT MOST IMPORTANT I KNOW THEY WILL BE HONEST ABOUT WHEN OTHER THINGS NEED TO BE REPAIRED.... GOLD STAR RATING FROM ME! THANK YOU FINDLAY HONDA!

hondacrv

May 19, 2015

The service reps said I needed several items repaired on my 2002 Honda CRV. Since it was costly and time consuming we broke the work into three sections. Having successfully completed two of the three sessions I scheduled the 3rd session. Once they took the car apart they discovered I didn't need the work originally scheduled (previous fix took care of the issue), however they did discover two other things that needed attention. Even fixing two items was less costly then the original one item repair.One of the items was new spark plugs. When I picked the car up at 5 pm on a Friday I noticed it did not run smoothly on the drive to a previously scheduled meeting. Sat morning I had a full day seminar from 7:30 am to 5 pm so could not get to the dealer. I took the car in on Sunday and left it and the keys with an explanation. They took in right in on Mon morning and discovered a defective spark plug - fixed in no time and they were quick to pick me up.I drive the vehicle to my daughter's in CA so I am very concerned about road worthiness - service reps get the car road worthy every time!Therese

Sabra

May 18, 2015

I had a puzzling problem with the driver's side door on my Honda Fit. Findlay Honda's service staff diagnosed and repaired quickly and completely.

sunflag

May 17, 2015

Just three weeks ago I had the first oil change for our new 2015 Pilot...my first experience with Findlay's service department. From the initial greeting to the pick-up of my vehicle, the visit went very smoothly. Ron and Lynn made me feel like I was their only concern that morning and I appreciated their attention to every small detail.

Jorge

May 15, 2015

We were very pleased with the service department. Ben who was our salesman is now in the service department and took very good care of us as was expected. Our experience with Findlay has been very pleasant.

Greenflash

May 14, 2015

I am some what unhappy with my experience of buying my new 2015 Honda Civic at Findlay Honda. At one point the salesman even got sarcastic with me. And I couldn't believe it. At the time of the purchase I also bought some honda wheels that they did not have in stock. The salesman told me he would call when they came in and I never got a call. So I called in a couple of days. Someone checked and yes they were in so I asked to make an appointment. The lady said she could get me in on tue at 10:15. I even got a conformation number in an email confirming the appointment. Well when I showed up on Tuesday at 10:15 "Nobody" knew I had a appointment, even the Service Manager. I am not sure how long they have been in business, but it would seam to me that they would fix any problems between sales and the service dept. They are both under the same roof.

I'm one Hondasome Man!

May 13, 2015

I arrived at the Findlay Honda five minutes before my scheduled service appointment. Before I could even undo my seat belt, a Service Advisor by the name of Benjamin Mc....something, the last name escapes me...approached my 2013 Crystal Black Honda Civic Sedan. First he greeted me, then asked what we're my needs and did I have a scheduled appointment. After conversing for a few, he politely instructed me to the Findlay Honda Customer waiting lobby (room). Even though, I do not drink coffee and doughnuts, I thought it was nice of him to offer. Benjamin entered the lobby less than 25 minutes later. He then gave me a brief overview of the service that I requested. The total was what I expected (tight budget)...haha!!! He then escorted me to the payment department. He suggested that I find time to fill out a survey regarding the service of Findlay Honda Flagstaff. I told him, you got a deal!!!! I've been to Findlay Honda Flagstaff on three occasions; And each and every time...they deliver...they perform....they excel....(I'm looking for a used 1990 Honda LX/EX, 4 Door to buy...if anybody knows of anything....give me a shout...! Honda enthusiast for LIFE!!!! In the words of TURTLE MAN...."LIVE ACTION!"

Easy Peasy

May 9, 2015

Just bought a 2015 CRV. All went very smoothly and Justin was knowledgable and pleasant to work with. I have not bought a new car in many years and it was pretty easy peasy.

Scylf-leah

May 9, 2015

I just bought a 2015 CR-V at Findlay Honda in Flagstaff. I am delighted with the vehicle and was treated like a preferred customer as soon as I walked in the door! Trey was awesome and didn't pressure me to buy something I did not want. He worked with us on the trade in and assisted us in getting the most out of our experience. Trey and Donna stayed late (past closing) to help us get out and on the road in the new car, which was just plain fantastic! Justin was great the next day with all the explanations on the many features of the car. I would recommend Findlay Honda to anyone I know wanting to purchase a new car!

lhsdfe3

May 4, 2015

Findlay Honda provides the best customer service at a dealership that I've ever experienced. I have been taking my Honda Fit to them for a few years now and every employee that I've come into contact with has been trustworthy and very pleasant. They do a great job in making customers comfortable and they always make sure that my car is adequately taken care of. I've been to other Honda dealerships in Phoenix (not going to recall any names), and the service experience came nowhere near to that of Findlay Honda's. Like I said, all of the employees I have met seem great, but a couple that really stick out in my mind are Ben McGovern and Lynn Selby. I have only the highest remarks for Findlay Honda in Flagstaff and I will be sad if I ever have to move away from AZ!

dzanone

May 2, 2015

Flagstaff Findlay Honda is a great place to service the car. They are really busy, so make an appointment first. They get you in and out quickly and efficiently.

LesleyS

Apr 30, 2015

I've been here many times for oil changes, but if there is a recall and or warranty repair, these guys are the best at making sure it is taken care of in a timely manner and I'm on the road and safe!!! I will be back again and again!!

Nate

Apr 27, 2015

We purchased our 2015 Pilot from Findlay. They made the entire experience pleasurable. Recently we brought the Pilot back for its first routine maintenance. The service staff was excellent, they got the vehicle in quickly, took care of my requests and even recommended that I wait on one item until my next visit because the service wasn't needed yet, thus saving me money.In most cases, dealerships were always telling us we need more items done, not less. I really trust Findlay employees and look forward to doing business with them in the years ahead.

Linda Bonner

Apr 21, 2015

I bought my Honda CRV in 2013 and had such a great service experience that I came back in March to purchase a 2015 Honda Pilot. The sales staff and finance dept was the best.

mcurley

Apr 17, 2015

Tyler Gayman was a great salesman and made the experience easy-going and stress-free (as stress-free as one can experience when purchasing a car). I purchased a vehicle the same day and it is what I was looking for. Thank you.

Ranger Rick

Apr 14, 2015

Purchased a used 'commuter' from Findlay in Flagstaff recently. Tyler made this an easy and pleasant experience, and I highly recommend him as a salesman. No pressure or hype, but patience while I figured out this was the right car for me. Kudos to Donna in finance too; she found me a great rate and walked me through the process patiently as well. Thanks!

Maria

Mar 31, 2015

Findlay Honda is a five star dealer.My family and I were so pleased with the sales group, managers and finance department. They made our buying experience a pleasurable experience with outstanding customer service!!!!!

Amy

Mar 25, 2015

I took my Pilot in because it wasn't running right. The service department was honest with me about what needed to be done and they got it fixed up and it is running better than it has in years. And it cost less than they quoted me since they determined something didn't need to be done. Everyone was very helpful and pleasant, kind of like going home for a visit. Great group of people working there!

John Spence

Mar 17, 2015

I am really pleased with the excellent service and friendly folks at Findlay Honda. Ron Stepanek was great - very knowledgeable and easy-going. Overall an excellent experience. I am also, needless to say, very happy with my new CR-V!

Richard and Susan

Mar 15, 2015

My wife and I have just recently completed our second buying relationship with the Findlay Honda Flagstaff group. I have been on this earth for 80 years: during 74 of those years I have had multiple experiences with automobile acquisitions and related service in a myriad of cities and states. The experience of purchasing and servicing an automobile has never been as humane, stress-free, and simply pleasant as working with Tom Browning and the other sales associates at Findlay Honda. Every employee, from sales personnel, to the business executives, the PR representative, and the operations staff for completing the forms: each make you feel truly welcomed. I have lived and purchased automobiles in several large metropolitan cities and would NEVER go to them again. Findlay Honda has a small town feel with a highly professional and competent caring staff who really practice customer service at its highest level.

Mark W

Jan 27, 2015

My daughter needed help with some special order parts for our 2009 Honda CRV. The parts were ordered (for a reasonable price) and delivered to Findlay Honda in a few days as promised. Lynn contacted my daughter had her bring her CRV down, installed some of the parts and told her that they didn't need to all of them and gave her a credit resulting in a 30% savings off the original order. My daughter mentioned how professional and courteous both Lynn and Andrew were helping her get her car fixed.It is great to know as a parent of a college student away from home that we can trust Findlay Honda in Flagstaff to watch out for our daughter's CRV...well done guys!Mark W.

missbee

Jan 26, 2015

I took our Pilot in for the recall airbags, and we got our Pilot in and out in record time. Was awesome thank you so much!

Barb

Jan 15, 2015

We have a 1999 Accord with 300000 miles on it. much of the reason is because it's a great car, but some of the reason is the new car buying experience' which I have never liked in the past. Well, the team at Findlay changed my opinion totally on that! it was a fabulous experience all around, they respected how we wanted to have the buying experience go, we never felt pressured, it was actually fun, and Tyler and Ronnie answered every single crazy request and question I threw at them with great professionalism and respect. I would never hesitate to recommend this dealership to anyone and love, love, love our 2015 CRV (and kept the Accord as well)!

Hondahappy1

Jan 10, 2015

Working with Robby Findlay was an awesome experience. We were in the market for a mini van. My husband and I were looking at the Toyota Sienna but I also wanted to check out the Honda Oddessy van. I wanted a 7 passenger vehicle but with 4 wheel drive and decent fuel econonmy. Robby showed us the Honda Pilot and during the test drive I fell in love. Its totally awesome and everything we were looking for in a vehicle. Thank you Robby!!!! Excellent Job

m1artha3

Jan 9, 2015

Tyler Gayman is not only knowledgeable about the vehicles but he is also very understanding of budget,time, and lifestyle of future owners. Our first purchase was a Honda Fit for our daughter and he was very patient with us even after coming in about 4 times to look and drive the car until we decided. He really guided us with no pressure to making the right choice. Our second Honda Accord was much simpler but he still followed up with us before and after purchase. It's all these little things that really make him stand apart as far a salesperson.

taneea

Jan 7, 2015

My lease was ending on my civic and I wasn't quite sure what my options were. Tyler was able to help me understand all the best options available to me. He was able to work with us and gave exactly what we were looking for. Donna was also a pleasure to work with in financing, made everything quick and easy. Trey helped with the ending of our old lease and knew exactly how to get the job done. We will definitely be back!-Tania H.

rjprida

Jan 2, 2015

Ronnie Stepanek was very friendly and knowledgeable about the purchas of our Honda CR-V. Very pleasant, friendly personnel at Findlay Honda in Flagstaff, AZ!

George Az

Dec 16, 2014

We were having our 2006 Civic serviced and I couldn't help but drive a new CR-V. I really liked it, and after some looking found a really nice lightly used one, whcih I took home. Findley Honda's Service has been great over the years and I never hesitated on a car from them, this is our third Honda over the years for about 300,000 miles and very few problems!!!Len is always helpful in service and Tyler was great to work with and worked with me to get me in another Honda. We kept the Civic and got a great CR-V too!

Marc

Dec 10, 2014

I recently leased a 2014 Honda Civic at Findlay. Although I had some minor issues with my credit, Kai Christopher and his team worked through them and got everything approved. Kai was extremely professional, helpful, and a pleasure to deal with. I've purchased several new cars over the years, and this was by far my most pleasant experience. I will definitely be making all my future purchases there.

drkranz

Dec 8, 2014

I have always had excellent and friendly service from Flagstaff Honda. My 2005 Accord EX still runs great after 123,000 miles due to their good work.Dennis KranzSedona, AZ

Zak Toon

Dec 5, 2014

Friendly honest and got us a great deal. Bought cars from three other dealerships in town and none came close the quality we received here

lela.laplante

Nov 27, 2014

We have purchased 2 cars from here. It's a no pressure walk you through the process. You can stop by anytime and get anything checked, they do it with a smile and are glad they could help even if it's just to wash my car for free! Love this place!

Vicki Burton-Taunton

Nov 27, 2014

While I loved my Honda Civic that I bought at Findlay Honda in 2012 I love my Crosstour I just bought even more! Findlay Honda is so wonderful to work with and makes it such a pleasurable experience I would recommend them to anyone! Their whole team from sales to service is top notch! Go Findlay!

salleeeckert

Nov 26, 2014

I Highly Recommend Findlay Honda of Flagstaff. I've always hated the car buying experience. Not anymore. I just purchased a Honda CRV and I love it. My Salesman was Scott Phillips who was Knowledgeable, Friendly and Patient. His Manager Trey Hudson was very Pleasant and helpful. A Great Team and a Great experience. No High Pressure sales. With a Great Product that is not needed, one just needs a Fair Deal. I got a tour of the Service Department and all were Friendly and willing to help. I would do this again with all these folks. Thank You

Dave

Nov 18, 2014

I leased a car from Findlay Honda this last August. I really appreciated the fact that they were knowledgeable without being pushy. My salesman, Scott Phillips, was extremely helpful, he took the time to drive me all the way home so that I could drop off my vehicle which in my book was above and beyond. The rest of the management at Findlay was also genuine and helpful but not over the top. I would completely recommend the Findlay Honda Team and HONDA in general - both are EXCELLENT!!!

Jean Dixon

Nov 18, 2014

I highly recommend Findlay Honda in Flagstaff to anyone looking for a pleasant sales experience, great product and a fair price. Scott Phillips and his manager Trey Hudson made the process smooth and fun. All the staff were extremely friendly and personable. I'll definitely be back to Findlay for my next car.

rsantelli

Nov 17, 2014

My review above is primarily for Ben McGovern, sales, and a mechanic, whose name unfortunately I can't recall. I was deciding whether to have my loyal 2003 Honda CRV repaired, or purchase a new one, The mechanics information was helpful in my decision making without trying to influence me either way. Ben was exceptionally patient, and most importantly he HEARD me. The latter is not always the case with sales. He understood what I needed, that I was not going to make an impulsive decision and that I wanted informed help in making a decision, not someone telling me what they wanted me to have. Thank you Ben, you made the experience fun as well as providing what I needed.

RL Brown

Nov 13, 2014

Findlay Honda has been my dealer of choice for my last couple of car purchases and I chose them once again this time. Every aspect of the car buying and servicing process is as painless and professional as it can be. I think it is rare that the managers, service writers and finance people come together to make such a great team. Ryan and Lynn in the service department are the primary reason I keep returning to this dealership and intend to make all of my future purchases there. I also have to give a lot of credit to Donna who always makes even the financial aspect of the purchase a pleasure and to sales manager Jacob and my salesman Tom too. I love my new Honda and certainly recommend that anyone in need of a car go to Findlay in Flagstaff.

Mainahs

Nov 8, 2014

Last month we purchased a 2014 Honda Civic. Our salesman was Scott Phillips. He was very knowledgeable and helpful.We had lots of questions and he helped us enormously as we narrowed down our choices. Donna in Financing was also very helpful. Everyone we encountered at Findlay Honda was very courteous, pleasant and welcoming as well. I feel sure that should any problems arise, Findlay Honda will take care of them with a smile.

mrsgmlatta

Nov 7, 2014

I love Findlay Honda! I bring my Accord and Element in for service. I ONLY service my cars at Findlay. Each visit has always been great. No games. Just fabulous service from good honest people. Even the wait time they quote you is exact. You can trust them. They are the best. Ever.

Gary Kiehlbaugh

Nov 6, 2014

Best car buying experience ever! Tyler Gayman was a great salesman. He found mr the right CRV and was fair and upfront on the sales price. He explained all the features of my new CRV. Jacob Lundie offered me a price on Honda Care I couldn't refuse. He was professional and friendly. Donna Gallo made the financing experience pleasant and she lowered my rate twice. An awesome experience all around. I drove up from Phoenix and it was well worth the trip.ThanksGary Kiehlbaugh

Gary Kiehlbaugh

Nov 5, 2014

Best car buying experience ever! Tyler Gayman was a great salesman. He found mr the right CRV and was fair and upfront on the sales price. He explained all the features of my new CRV. Jacob Lundie offered me a price on Honda Care I couldn't refuse. He was professional and friendly. Donna Gallo made the financing experience pleasant and she lowered my rate twice. An awesome experience all around. I drove up from Phoenix and it was well worth the trip. Thanks Gary Kiehlbaugh

ventures1

Oct 18, 2014

Flagstaffs Findlay Honda could be named Friendly Findlay Honda. My wife and I agree that our car buying experience with Findlay was the most painless weve had in a long while. They were upfront and transparent with their negotiation process, which we accomplished via email and phone calls, including a trade-in valuation. There are probably many reasons why this dealership is such a comfortable place to negotiate a good deal, but it may simply be that each employee has a conscience and holds value in the word integrity. After less than satisfactory experiences with dealerships here in the valley over the past 16 years, we would say that dealing with sales folks who want to earn your business, are above using high pressure sales tactics, and whose smiles are genuine, is well worth the drive to Flagstaff. Justin, Kai, Donna, Robby, and the rest of the team have earned our respect.The Davis

rachel.lord1

Oct 17, 2014

I purchased my new CR-V back in 2013. That was one of the easiest car purchases I've ever done. Since then I have brought my new CR-V as well as my older CR-V in for maintenence and repairs. I would not take my car anywhere else! They are honest and have always fixed my older car without pressuring me to purchase a new one. This dealership has made me a Honda customer for life.

Short stuff

Oct 17, 2014

This is my second Lease with Flagstaff Honda and both experiences exceeded my expectations. The most recent experience didn't feel like I was dealing with a dealership. I was able to communicate my needs with the Sales manager and he met all of them. I felt like I was in control of my purchase instead of the typical run around you get at a dealership. I will recommend not only the Honda name but the workers at Flagstaff Honda with high praise.

judy.verkuilen

Oct 14, 2014

We are always treated well at Honda, either here in Flagstaff or in the valley. This is our 3rd Honda, We just traded a lease for a purchase and are very happy.Greg & Judy V

sunflag

Oct 13, 2014

My wife and I just bought a new Pilot two weeks ago...it was our first Honda product. We met Tom Browning on our first visit to the showroom and he was a pleasure to work with. As soon as he learned what we were looking for and what other brands we had been considering, he smiled...knowing that he most likely had just what we wanted. Our experience so far with the new Pilot has been wonderful. Thank you Tom!Dave and Karen Washabau

Two_Stubborn

Sep 30, 2014

I have had NOTHING but the best service and customer care. I can call and get same day service with shuttle to and from. Whenever I have a concern or question about my truck, Lynn Selby and John Devine answer my questions quick and efficiently. I never have to worry about getting the run around, having more repairs then needed or paying an extreme price for repairs or service. I am 100% confident in bringing my truck here. GREAT JOB guys!

Jeff Stephens

Sep 29, 2014

My wife and I have been loyal Honda customers for many years. The treatment we have received at this dealership..........from both the front and back end (sales, service) has always been superb. It is an establishment we enjoy doing business with.Jeff and Diana

Deanna

Sep 23, 2014

My experience started 6 months ago when I first started entering the market for a new vehicle. I did my homework and in August I decided it was time to test drive my top 5 choices. My husband and I went to Findlay to test drive a CRV and a Civic. When we came onto the lot salesman Steve Johnston approached us and we explained that we were not buying that day but were narrowing down our choices to buy in October. Steve never pushed us into purchasing he was very forthcoming with his answers and information. After driving the Civic my husband and I were sold. We went home and decided that was the vehicle we wanted. Turns out we couldn't wait until October and went back on Friday 9/19/2014 to close the deal with Steve. They made arrangements to get me the exact Civic I wanted and I am now the proud owner of a vehicle that makes me smile everytime I see it. All of the staff were wonderful and friendly. I never thougt purhcasing a vehicle at a dealer would be enjoyable.

gcyn42

Sep 23, 2014

My experience started 6 months ago when I first started entering the market for a new vehicle. I did my homework and in August I decided it was time to test drive my top 5 choices. My husband and I went to Findlay to test drive a CRV and a Civic. When we came onto the lot salesman Steve Johnston approached us and we explained that we were not buying that day but were narrowing down our choices to buy in October. Steve never pushed us into purchasing he was very forthcoming with his answers and information. After driving the Civic my husband and I were sold. We went home and decided that was the vehicle we wanted. Turns out we couldn't wait until October and went back on Friday 9/19/2014 to close the deal with Steve. They made arrangements to get me the exact Civic I wanted and I am now the proud owner of a vehicle that makes me smile everytime I see it. All of the staff were wonderful and friendly. I never thougt purhcasing a vehicle at a dealer would be enjoyable.

sedonadave

Sep 22, 2014

Every time we receive service at Findley Honda it is a satisfying experience. The courtesy of the staff, the fair prices, the professional service, and their attention to detail is second to none. We are a 4 Honda family and everyone appreciates the service we are provided. Our son recently purchased a new Honda Pilot at Findley and he said it was the most hassle-free purchase he has ever made. As the other Hondas in the family need to be replaced, there is no doubt those purchases will be made at Findley. Thank you Findley for bringing integrity, courtesy, and respect back to auto sales and service.

Alexandra Caldwell

Sep 9, 2014

Five stars isn't enough to rate this incredible dealership. The sales people at Findlay Honda of Flagstaff are not pushy types at all, the whole experience was very pleasant. If you are car shopping, DO NOT skip this dealership! There is no need to travel to Phoenix, you won't find a better deal than what Findlay offers. Tom Browning went above and beyond for us, he was so patient and kind. Trey Hudson helped us find a perfect fit for our financial allowance. We thought that we were going to end up with a used car but we left with a brand new Civic and couldn't be happier. Our last car was a 2001 Honda Civic and that car saved our lives, I never had any mechanical problems with it in all the years I owned it. A large pick up truck totaled our car a few weeks ago and all the passengers in our Honda Civic were fine, none of us had any physical injuries at all. When you buy a Honda you not only get an engineering marvel but you also get complete peace of mind. I cannot thank everyone at Findlay Honda enough for all they did for us, they are the best!!!

LBH

Aug 29, 2014

I was impressed with how quickly a special order part was obtained. It's nice to know there is a reliable dealer available when needed.

lynnette0818

Aug 12, 2014

I live four hours away - any direction - from a Honda dealer. Justin gave me a great price and took care of all the details over the phone and via email. When I arrived at the dealership, Donna had everything was ready for me to sign.I will buy every future car from this dealership.

BeeJahs

Jul 28, 2014

I purchased a 2013 Civic from Findlay. While the purchasing experience went well, it is the follow up service I have had questions about. Everytime I have something weird or strange happen with my new car, (there's been quite a few) I am always assured "It is fine. There is nothing wrong" The process of me telling the service rep, who then tells the service technician is NOT reliable. Feeling Frustrated. Not my first Honda.

Gonzalez

Jul 16, 2014

This is probably the worst dealer I have ever been to! The Toyota sequoia that we looked at was very dirty in side was SLIGHTY detailed. We went for a test drive it had no gas in it. We let them know the day before that we would be there to look at the Toyota I would have thought that someone would have made it at lest look nice when we got there! Steve was the man we talked to started all the paper work with was told by him that he would call us Monday never did. LAZYEST dealership I have ever been to!

Paradise hill

Jul 13, 2014

We found our way to Findlay in Flagstaff after a horrible experience at a Honda dealership in Phoenix. The staff at Findlay was top notch. We had already test drove the car, so we knew what we wanted to do. We just needed to make the " numbers" work. Our first contact was with Mark, fleet sales. He gave us the price on the Pilot, and told us to call when we were ready. 3 months later, we decided to try this experience again. Mark was unavailable, but he gave us to Dan and Jacob who along with our salesman Scotty, made the purchase happen. In less than 2 hours, we were driving away satisfied. I'm convinced that small town dealerships are the way to go! Besides, why go to Phoenix in the summer when you can shop in the cool pines! I recommend this dealership with the highest ratings possible.

Kenny McDaniel

Jul 1, 2014

If you're looking for a car YOU must go to Findlay Honda in Flagstaff; those guys are great listners; they make you feel comfortable, there's NO pressure, No pitch, they i like to say " Keep it Real" with you. I had no idea I was buying a car; they offered me a deal I just couldn't turn down. I'm pleased with the way they presented me with their offer. EVERYTHING was black and white I like the fact they had NO hidden agendas during their offer. It was all on what i needed for me and my situation. I am so fortunate that those guys understood my situation. The options they gave me feel comfortable. I support this dealership 100%. All of their salesmen have this stewardship about them, that's what I really like about this place. Ps;.. To me its NOT really a dealership its more of a STEWARDSHIP Manner/ approach with these guys. Kenny McDaniel NAU Athletics

Stan

Jul 1, 2014

Every time I have been to Findlay Honda for my service needs they have gone above and beyond to take care of me. They are one of the best Honda dealerships I have ever used.

r woods

Jun 26, 2014

Bought two new Hondas from Findlay last week. Treated very well and enjoyed the experience. I have owned Hondas since 2003 and have had nothing but wonderful success. It seems these cars never have problems but I do take very good care.

Flipflop

Jun 25, 2014

I have never bought a new car, though I've had a Honda Accord for the last 15 years. I went to Findlay Honda thinking I would buy a used car. They had many excellent options on the lot and Salesman Ronny Spoon was very patient with my changing of minds. He worked with me about three weeks to get me the car I really wanted... a brand new Honda Accord EX. Everyone in the dealership were friendly and it is so clean and customer oriented. Financial Manager Donna Gallo was also instrumental in working me into the car of my dreams and made the dreaded signing process fun! I'm looking forward to a long and happy relationship with Findlay Honda.

red1313

Jun 15, 2014

Very nice sales people and good facilty. Good selection of new and used vehichels. Lease numbers were reasonable and made easy to understand. Ask for Steve Johnston the next time your there.

Pauline Lund

Jun 14, 2014

Thank you Robby Findlay, for personally meeting with me, and helping me with my concerns. I also want to thank Tom, my sales man, who went the extra mile to make sure I was happy. I felt very welcome, and believe that they are true, and honest, and are sincere, to help when needed. I would, and already have recommended a friend to buy a car there. Again thank you Pauline Lund

mkgulvin

Jun 3, 2014

Lynn's friendly smile and demeanor, along with his service/repair knowledge, is why I keep returning. The wait room atmosphere, and of course the donuts and coffee, make the trip to the service center a pleasure. My vehicle, upon completion of the service, is always washed and clean.

Julian Betoney

Jun 2, 2014

Sales person was great, made buying experience awesome. Sales person wasn't pushy like some other car dealerships, Ronnie Stepanek at Findlay Honda in Flagstaff, AZ was great sales person.

Steve Strohman

May 29, 2014

This has gotten to be a pleasurable experience and habit. Ryan Lang and the service team are absolutely the best I have ever dealt with for many years. Kudos to Findlay Honda.

Dennis Evans

May 2, 2014

I have nothing but good to say about the Findlay Honda service department in Flagstaff, AZ! Their mechanical expertise in repairing/servicing my Odyessy is incomparable.

Hegon r.

May 1, 2014

I got 3 honda we just buy a crosstpur 2013 we take one my car for a car wash and we like the crosstpur the price was awesome was the last one so the price was amazing fuel equipped sport one awd 3 cameras there friendly and professional .

rjweeks22

Apr 23, 2014

We just bought a CRV and the experience was friendly and honest - a great contrast to the Subaru dealership nearby. There's a sense you can rely on this dealership to not just be concerned about their side of the deal.

Grandmother of Four

Apr 9, 2014

Everything first class! Car was on my bucket list. Truly happy.

BMWhitley

Apr 9, 2014

I had called to get a quote on clutch replacement on my 2003 S2000. Lynn was the service writer that I had spoken with and he had told me that he would get back to me with prices. Lynn called back and had the prices for me as said, I had an apptment with another shop that was three weeks out. Lynn called me back the next day and said he would match the price of the other shop and have it done in two days! Wow had never had that happen before so I agreed to bring it in. All said and done a great experience car runs excellent! He also let me meet the tech that worked on my car his name was James very nice young man, and told me I could request James to be the only tech to work on my car per my request! That's cool! I will be back

Steve Strohman

Apr 4, 2014

When my red battery indicator came on while driving to the Flagstaff, Arizona Post Office (yes, I occasionally still use "snail mail"), I immediately called Ryan Long in Service to tell him I was on my way in. During the call, he speculated that I might have an alternator problem. Upon arrival, he took the car into the service bay and after a short wait informed me that it was a bad alternator. Since it was almost closing time, I left the car overnight and with the assistance of a courtesy van picked up the fully repaired 2008 Honda Accord the next morning. Once again, the very best service and personal support I have ever experienced over my 55 years of car ownership. Andthe price was right! My next Honda (I've had three Accords) will definitely be purchased fromand serviced by Findlay Honda.

Interlinker

Apr 4, 2014

When my red battery indicator came on while driving to the Flagstaff, Arizona Post Office (yes, I occasionally still use "snail mail"), I immediately called Ryan Long in Service to tell him I was on my way in. During the call, he speculated that I might have an alternator problem. Upon arrival, he took the car into the service bay and after a short wait informed me that it was a bad alternator. Since it was nearly closing time, I left the car overnight and with the assistance of a courtesy van picked up the fully repaired 2008 Honda Accord the next morning. Once again, the very best service and personal support I have ever experienced over my 55 years of car ownership. Andthe price was right! My next Honda (I've had four Accords) will definitely be purchased fromand serviced by Findlay Honda.

Lon Kohler

Mar 2, 2014

I have driven 150 miles round trip to Findlay Honda every time my 2007 Honda Odyssey has needed service over the past two years. Serviice Advisors Lynn and Ryan have never disappointed me! They always greet me with a warm smile and give me their undivided attention as they listen to any concerns or questions I have. Repairs are always within the estimate given and they always call me if anything unexpected comes up. They have also kept up with and taken care of any manufacturer recalls or required updates needed at no charge. I will soon be moving out of state and will really miss the consistently reliable, honest, and courteous service of the folks at Findlay Honda!

Mr Boost

Mar 1, 2014

Hands down the best car buying experience I've ever had. We had owned a Fit before and missed it. Traded in our 2013 Acura RDX on a Fit and a (very) slightly used Subaru WRX. I feel like we finally received the upscale buying experience we never got at Kearny Mesa Acura in San Diego! Every one we encountered, sales staff, parts department, service department, finance department and a few other employees not even involved in our transaction was genuinely friendly and extremely helpful. Kearny Mesa Acura should take lessons from these folks on every aspect of running a dealership. We had a few issues with the design of the RDX and how well it fit our particular needs but if the dealership experience had been what we expected we probably would have kept the vehicle. Findlay Honda seems to really strive to earn your return business and I assure you when the next car purchase for us comes along they will be at the top of our list. Highly recommended! Special thanks to Rick, Ryan, John and Donna!

Steve Strohman

Feb 16, 2014

No need to improve since they are already, and continue to be, the BEST EVER!

Mizzj

Feb 13, 2014

Recommend this service department for service. Have gotten my service for my vehicle here more than 5 times. Enjoy seeing the same faces. Makes me feel more comfortable having them service my vehicle.

Judy Bischoff

Feb 11, 2014

The Service Department at Findlay Honda in Flagstaff is the most professional and respectful dealership service department I have ever visited. The always deliver value-added, whether it be a car wash after the service or patching without charging labor upon discovering a nail in one of my tires. I bought a Honda in Flagstaff because I was disgusted with the service practices at another dealership in town. I have been nothing but absolutely pleased with their efficiency, quality of work, and their excellent customer service from everyone I dealt with. Thank you so much. I will continue to come to Findlay and have recommended them to anyone who will listen. :)

Hotrod

Feb 7, 2014

Every time I go there for service, they get me right in & do a great job for a fair price... I'll be buyin my next vehicle from them.

Steve Strohman

Jan 30, 2014

Ryan and the service team are true professionals who more than satisfy my needs. They are responsible for ensuring that my next car purchase will be from Findlay.

New Mountain Blue 2014 CR-V

Jan 29, 2014

Purchased a new 2014 Honda CR-V, easy experience, would recommend to a friend.

RVV

Jan 15, 2014

Traveled to Flagstaff, Az. with the intent to buy a car. We were impressed by the selection of vehicles they had. The sales consultant who assisted us the the purchase was very helpful and pleasant. The facility was very clean. We have always purchased our vehicles in Phoenix, Az. If in the future we were to consider another purschase we would deffinently go to Findlay Honda in Flagstaff.

Mizzj

Jan 13, 2014

Recently had my fifth oil and filter change at Findlay Honda. Overall satisfied with their work. No complaints. Enjoy seeing the same staff working, gives me confidence to trust the staff to maintain my vehicle.

HAPPY IN A HONDA

Jan 5, 2014

Findlay Honda ALWAYS takes excellent care of me and fast service too... it is soooooo far from where I live but a clean quiet rest area while you are waiting and hot chocolate/coffee and bakery or chips I've really never seen elsewhere. I do have other choices where to service my much adored Honda Fit, but Findlay is always fast and friendly!!

Johnny O of flagstaff

Dec 29, 2013

My wife took our 06 pilot in for an oil change/service. The vehicle was taken in right away, she was able to wait on the vehicle, which is very helpful. She was advised of preventative maintenance issues as the service advisor was very helpful. We have always serviced our pilot at a dealer, and findlay does a great job. Thanks

CindyG

Dec 24, 2013

I have been a loyal customer to Findlay Honda for several years and have never been disappointed. We have purchased 2 cars from them and have always had honest customer service. The Service department is excellent, especially Ryan. I always feel I can trust what the recommendations for service are and I don't ever feel I'm being advised to do service just to increase my bill. I will remain a faithful, satisfied customer.

Ben

Dec 12, 2013

Fast, friendly service by very competent employees. Courteous, helpful and the donuts were tasty. Nice environment.

rimrover

Dec 12, 2013

I do not live in Flagstaff so I made an appointment to have an oil change and routine service. I arrived a few minutes early, my car was taken in right on time and the service was completed within the estimated time. Ryan went over the service performed and ask if I had any questions. I did not and the went over the bill explaining each charge. They ran my car through their automatic car was before bringing it to me. I could not ask for better service.

HAPPY IN A HONDA

Dec 6, 2013

I recently had a Honda recall for a window issue on my 2007 Honda, the Flagstaff Findlay couldn't have been more professional, FAST SERVICE, friendly (each and everyone I spoke to) and courteous. Having a cup of hot chocolate after my 1.5 hour drive there was also a treat... many other things were offered as well in their waiting area to make everyone's wait is a nice one. Even the other customers were friendly!! All around a pleasant easy happy experience! And they always wash my car as a complimentary treat! THANK YOU!!

Steve Stanfield

Dec 5, 2013

I took my 2007 Ridgeline in for an alignment and I mentioned that there was a suspension noise under the front end. I asked to have them find what the problem might be. The mechanic spent a couple of hours checking for loose bolts, etc. and finally decided the struts were worn, although there was nothing leaking. My final cost for the alignment and the extra time spent - $84.99 - the cost of the four-wheel alignment! We have three Hondas in the family and Lynn and the staff of Findlay Honda take great care of us.

GaryS

Dec 3, 2013

On my first experience with Findlay I found super friendly, knowledgeable, low pressure people. This was by far my best encounter with a car dealership. When I purchase my next Honda, I will seek out Justin to be my salesperson.

RaYk

Dec 3, 2013

Great Service, fitted me into their schedule even when I did not have a set appointment. Free car wash was unexpected. Went over every detail of what was done to the car and explained why and how much it cost. Total cost were under the estimate - Yea !!

Adrienne A

Nov 27, 2013

I stopped by to look at a car and left with a whole bunch of new friends! The next day, I went back and bought a new car! From the minute I walked into the showroom to inquire about the Honda Pilot, I felt that I was important to them. Ronny, Gary, Dan, Jacob and Donna (in order of appearance) were all so friendly that it made me want to do business with them. They worked very hard to put me into the vehicle that had ALL of the criteria I needed to replace my (beloved) old car. It was, by far, the easiest, most enjoyable car deal I have ever had and I look forward to doing business with them in the future!

Stan

Nov 26, 2013

I have had my Honda serviced at Findlay Honda for the past year. Great service and personel. This is probably the best Honda dealership I have worked with and this is my 6th Honda vehicle. I have alwasy dealt with Ryan Long and he is one of the best. I wouldn't take my car anywhere else and definitely would purchse from Findlay Honda when I'm ready for my next Honda.

Doug

Nov 17, 2013

5 stars all the way! thank you Tim and Lynn. Very professional, courteous, never felt pressure.

Miguel Parra

Nov 13, 2013

I m giving 5 stars to this dealer for the ghreat service I receive while I was purchasing a new car.

Amber

Nov 12, 2013

My Husband and I went to Findlay with the mind set that we would have to "fight off" the salesmen, being our previous dealership experiences. That's NOT the case with Findlay Honda! Our salesman, Gary Loos, was so kind hearted and laid back that he made the entire car buying experience so peaceful and easy. He answered all our questions and went above and beyond for us. We now have a totally different outlook on the car buying process and would recommend this local "Gem" of a Dealership to anybody!!

Ben and Alice

Nov 12, 2013

As usual, fast, friendly service by competent personnel. We are on our 5th Honda from this dealership and have never has a bad experience.

Lon Kohler

Nov 4, 2013

I have been taking my Honda Odyssey to Findlay Honda for all its service needs since moving to the area nearly two years ago. I am always greeted with a friendly smile and warm handshake. Service advisers Lynn and Ryan always take time to listen carefully to my concerns without making feel feel rushed. Their efficiency and expertise are superb. They always accompany me to the cashier and thoroughly explain the work done as well as the results of their complimentary comprehensive vehicle inspection. It always gives me great peace of mind. It is difficult to find such professionalism and integrity in the automotive industry today!

Hego

Oct 28, 2013

I got 3 honda and always take my cars for services Ryan always take care me and my cars with excellent customer service thank you Findlay Honda for you services you guys are the best !!!!!!!

Squock

Oct 28, 2013

Findlay Honda is the best Honda dealership I've been with. This is my 6th Honda vehicle and I have always had serviceperformed by the Honda dealership. Ryan Long and the rest of the service team are great. They are fast and efficientand very knowledgeable about their product. I really trust them. I can't say that about some of the other car dealershipsI have dealt with.

carrie Campbell

Oct 24, 2013

I bought my Honda Element at Findley Toyota, I would never go anywhere else. I also have my car serviced there. The staff is amazing, friendly helpful, honest and know their stuff. I have had nothing but the best service there. Thank you Findley family for being the best. I always recomend you to anyone buying a car or just need friendly honest help when it comes to their cars

ArizonaSKY

Oct 11, 2013

Hello world! Last week my daughter totaled my car on the hwy. She came out with only bruises. So, I was forced to shop for a car for myself. I absolutely hate shopping for a car and absolutely hate sales people because in my past experiences I always felt they were only interested in quota and do anything to manipulate me! So this time I did my homework and decided on a particular car. I called Honda and quickly Bernie was the first one to answer my call! Couple days ago, I called Mazda and it took over 10 minutes to get a sales person on the phone! But Bernie quickly and professionally answered my phone call, I told him what I wanted to test drive. When I showed up, the car was ready and I was still expecting pressure from him like I have experienced in the past. So, I was ready to stone wall him, but his professional attitude was very pleasant and to my surprise I actually laughed when he showed me cute photo of a Llama inside a van! Then of course there is happy smiley Donna who was very professional as well as quick. In the past I bought a used car from them, so I already had good experience with Honda. Because of my good experience with Bernie and Hondas sales manager, I would recommend Flagstaff Honda in a heartbeat!

SherryM

Oct 9, 2013

This is our third Honda purchase in 14 years and I knew I wanted a CRV but did need to finalize for myself a few details such as upholstery and accessories. Justin was wonderful. He provided the information I needed every time I asked and was patient while I worked through the thinking and logistics of buying the car that day. This took some time and Justin was helpful without being pushy. He made this a pleasurable experience. Donna, in the finance department was also very professional, helpful and provided an easy atmosphere to complete the finance package. At the end of the day before I drove the car off the lot, Justin also demonstrated several of the technology features such as enabling the blue tooth connection with my phone. Wonderful service. I came back a week later to have the remaining accessories added to the car and the service experience was also very professional, very positive. Thank you.

Steve (father of "The Voice of the Lumberjacks"

Oct 9, 2013

Ryan Long continues to impress me with his total commitment to meeting my servicing needs. The maintenance and repair work is always first rate and is done within the estimated costs and time-to-do. Ryan is without a doubt a great Findlay asset since he not only ensures service quality, but customer commitment for future purchases (we are driving our fourth Honda Accord in a row).

dr car

Oct 8, 2013

Dealer usually the best but in my last "oil change" they did an inspection. They called about some fluids that needed changing, which I agreed to. But when I picked up the car, the "credit" person went over their "inspection" and said that an interior light was burned out. They had not called about this and I asked why. She called the supervisor and he came in and said, "Oh, those usually require a complete replacement of the entire light assembly (an overhead push-on light)." To me this is simply equivocating for poor service in not calling me and telling me the problem and asking if I wanted it fixed (or that they needed to order a part). It is unacceptable for the "credit" lady to tell me about a repair that needed doing when I pick the car up rather than them calling me while they have the car. I am disappointed because this dealer typically has outstanding service both in sales and service, but not today.

amycriddle

Oct 6, 2013

Honest, straight forward, efficient people ... I ended up buying a new CR-V and felt like I got exactly what I wanted. The Bernie was great because he really listened to me and what I wanted and didn't try to push me into anything. Financing was quick and I feel great about my purchase. I was worried that would have buyer's remorse. Not at ALL ... my only regret was that I didn't do this sooner.

Nancy

Sep 25, 2013

Our recent purchase a Findley Honda was exceptional!! I have been working with Jamie Medina for a few weeks since my husband was a little skeptical about buying a car... She sent me pictures via text message, answered all of my questions and did everything she could to get us in to a reliable car at the payments we wanted!! She addressed all of our concerns and was very helpful when the time finally came for us to buy a car!! I would recommend Findley Honda to everyone that is in the market for a new or used car.. Go in and talk to Jamie!! Excellent overall customer service experience and buying process!!

BenC

Sep 24, 2013

Nice facility; clean and comfortable. Prompt, courteous service by knowledgeable employees. I have not had a bad experience at Findley during the purchase of our vehicles or in the servicing of them.

Bruce and Diane

Sep 16, 2013

We bought our Honda Pilot in 2007 from this dealership and we still love our Pilot. It needed the 100,000 mile service so we took it in and got everything done in one day. We also needed new tires and they were very competitive with discount and other tire outlets. All their service prices were also competitive and in some of the things we had done cheaper than other places. We are very happy with our Honda and would recommend anyone looking for a great car to consider a Honda. My only wish is that they were still on the other side of town because I live on the west side of Flagstaff.

Norris Klesman

Sep 12, 2013

My wife has been talking about replacing her car, so I stopped in to just look around and see what Findlay Honda had. I found a 2010 Civic I thought she might be interested in. Set up an appointment to have her take a test drive. We came in on Saturday morning, test drove the car, which wasn't really to her liking. Our salesman, Rob, suggested we look at another car, a 2012 Civic Hybrid which had been a demo (the purchaser would be the first titled owner). She drove it, wanted to think about, and the sales manager suggested we take it home for the weekend. Monday I was back, telling we would take it. Tuesday morning, we filled out the paperwork and it was hers. The staff is really consumer friendly. Donna, the finance person was easy to work with. Phil helped finish up the paperwork. The car was cleaned and washed while the paperwork was completed. One of the easiest car purchases I've been through, and I've bought a lot of cars. And free car washes as long as we own the car. If you are looking to buy a car, check these folks out. Even if you don't make a purchase, you will be treated well, like a member of the family. And your dog is welcome too.

Peter and Jane

Sep 11, 2013

We just purchased our new Crosstour, the third Honda we have purchased from Findlay Honda. Our sales consultant Gary Loos was instrumental in getting us the very best deal possible and has always been very helpful and has treated us like family since we first met him at Findlay's Honda dealership. We recommend him highly. The service department is excellent and we have always been treated in a friendly and professional manner. We love our Crosstour and look forward to the best service in Arizona at Findlays. Thanks also to Donna Gallo, Finance Director, she made the paperwork a breeze.

Kathryn

Sep 10, 2013

This is the second Honda we have purchased through Findlay Honda Flagstaff. The sales staff is very knowledgable and friendly, but not pushy. I'd recommend Stephen Quinn to all my friends. We love the Service Team (Ryan and Lynn)at Findlay - excellent prices and amazing service. However, the only service we have ever needed is basic maintenance. These are great cars. Another reason for buying a Honda is their pricing and their safety features. Thanks Findlay Honda for our new CR-V!

J.C.

Sep 5, 2013

Buying a car can be a relatively hard process. In the past I have been taken for granted at other dealerships where they are just concerned with making money. But when I visited the Findlay Honda location I found out that buying a car can be fun. Everyone at the dealership was wonderful. I am going to the dealership in the next few weeks to get an oil change and say hello. Great time!!!!!!

Mike

Sep 5, 2013

I commend Ryan on his excellent customer service and his dedication to the customer. He was prompt and honest when dealing with myself and my wife. He reminded us that some of the work we had done was under warranty and this saved us several hundred dollars. In this economy he is an attribute to Findlay Honda Flagstaff. We will keep coming to Findlay Honda Flagstaff for the service our Odyssey needs.

C.P.

Sep 2, 2013

Excellent customer service and easy, smooth buying experience - I will definitely recommend Findlay Honda to all my family and friends. A huge thank you to Robb Copeland for all his help and expertise when purchasing my new car! I just love my new CR-V!

C.P.

Sep 1, 2013

Excellent customer service and smooth, easy buying experience - I will definitely recommend Findlay Honda to all my family and friend!. A huge thank you to Robb Copeland for all his help and expertise when purchasing my new car! I just love my new CR-V!

girasole

Sep 1, 2013

Great customer service - I will definitely recommend Findlay Honda to all my family and friends. Thank you to Robb Copeland for all his help and expertise when purchasing my new car! I just love my new CR-V!

Ann

Aug 31, 2013

This dealership pulls out all the stops to provide excellent customer service. I have a 2007 Pilot and drive up to Findley in Flagstaff for maintenance and service to keep my vehicle in good condition, and it's like a new car. I had to run an errand a few miles away from the dealership while my car was being serviced and the shuttle took me over there so that I could get there before their early closing hours - very much appreciated. I had purchased this car in Tucson - it had been a demo for a while. I found out during this visit that my car has an after-market security system. They were able to locate and repair the source of the problem I was having. They are top notch.

Sabralz

Aug 31, 2013

Ryan, one of the service managers at Findlay Honda, and the rest of the Findlay Honda staff have always bent over backwards to make sure each service visit is as painless as possible. Kudos to them all!

Flag IO

Aug 27, 2013

Just had my car serviced at Findlay Honda. The staff is friendly and was waiting for me at my appointment time. The follow up was great with a call letting me know when my car was ready along with a detailed explanation of the services performed and my results. Prices are good and the service entrance is very clean. I'll keep my business at Findlay!

REM

Aug 19, 2013

Staff is very professional and friendly. Facilities are always clean. Prices are competitive. Will continue taking my pilot to Findlay.

JaronDruyon

Aug 11, 2013

Findlay Honda gave me the best customer service I have ever had, out of restaurants, airlines, hotels, you name it. As soon as I walked in everyone was friendly and warm and I didn't feel any pressure of any kind. Every worker was genuine and helpful, which is really refreshing in today's fast-paced business world. I felt like a priority. I found my car online but was worried my credit was only mediocre, along with the fact I just moved and got a new full time job all in the same week. I had also been rejected at three other smaller dealerships (which worked out for the best because other dealers were ridiculously unprofessional) because of "lack of steady employment history" and my "fair" credit rating. The folks at Findlay really worked with my current & past situation above and beyond anything I would expect from a car dealership. Donna in financing was super-committed to finding me the best rate possible and her focus gave me the confidence needed so I could buy the 2008 Honda Civic and stay in my monthly budget. Oh, when they saw on my license it was my birthday the day before, they quickly printed up a birthday card, signed it, and threw in two free movie tickets at Harkins! Little things like that made my experience here phenomenal. I highly recommend Findlay Honda.

New to AZ

Aug 4, 2013

I recently was in a car collision that "totaled" my vehicle. I had only heard great things about Honda, so decided to check out Findlay Honda Flagstaff. I met with Justin Landes who took the time to ask questions and to get to know me as a buyer. I had done my research and was looking for an Accord EX-L. Justin showed me several models and then the Accord I was looking for with all the features I wanted! I hadn't intended on buying that day, but Justin made me a deal I couldn't resist! This was my first brand new car purchase and I couldn't have had a better experience. The entire Honda staff was great to work with, very professional, and I never felt pressured or hassled the entire time I was there. I would highly encourage anyone looking for a new car to checkout Findlay Honda Flagstaff and to make an appointment with Justin Landes. I am looking forward to my future car care with Findlay Honda Flagstaff!

AZjbm

Aug 4, 2013

I was very pleased with my recent car purchase from Justin Landes of Findlay Honda Flagstaff. Justin took the time to ask me questions and to get to know me as a buyer. This was my first brand new car purchase and I never felt hassled or pressure through the whole buying process. A big thank you to Justin for making this experience such a positive one! I highly recommend!

Judith

Aug 2, 2013

I am treated like a queen when I take my 11 year old Honda in for service. I am treated with respect and kindness and the service staff always go above and beyond. And the charges are competitive with other auto repair shops in Flagstaff. Does auto repair get better than this?

FLG mom

Jul 30, 2013

Took my car in for preventive maintenance service and about a day later, heard noise from the engine of my car. Called service department of matter, and I treated rudely and told I would have to pay to figure out what was wrong with my car. Decided against it and took it too another car shop and found out they did not install car part correctly, loose bolt and leaking oil.

Erin77amanda

Jul 27, 2013

Excellent service and professional. Toyota and Honda Findlay have always exceeded my expectations. I wouldn't shop anywhere else when I plan to buy again.

Lon Kohler

Jul 23, 2013

If the goal of Findlay Honda Flagstaff is to WOW the customer every time, then they have more than met their goal! As a former automotive service adviser/manager, I can truly say that service advisers Ryan and Lynn are among the very best I have experienced in my 50 years since first getting my drivers license. Their kind and thoughtful manner surely enhances their superb knowledge and expertise. And their excellent communication skills are second to none. I sure do appreciate their letting me know the status of each safety inspection every time I bring my 2007 Honda Odyssey to them. They also check for any recalls which may have been missed by others before my moving here, and make such warranty repairs at no charge to me. Kudos for a job well done, every time!

Mike L.

Jul 23, 2013

Findlay Honda Flagstaff is a clean state of the art dealership with the most professional staff. The work performed by John Devine was excellent. Lynn Selby was kind, courteous and professional. They are both excellent examples of there positions in the automotive industry, I would highly recommend this dealership to anyone.

JC

Jul 18, 2013

Bernie, Jacob, Donna and Mr. Findlay himself were a pleasure to work with when finding the right new car for my wife. I highly recommend Flagstaff Honda for their excellent sales, customer service, knowledge and inventory. Thank you to the folks at Findlay Honda!

Ora_Mae

Jul 11, 2013

I went in for my first oil change and it turned out to be an all over check-up! I loved that they checked my entire vehicle from top to bottom and washed my Pilot. I did not have to request anything or ensure my entire vehicle was checked, it was all taken care of for me. I had to take my small children, but the waiting area was excellent and provided a great kids area, which made the wait go by quicker. Big thanks to the Service staff all the way from the Greeter (who knew me on a first name basis) to the check out representative. I'm so glad that I purchased from Honda! <3

Edwin Slipher

Jul 6, 2013

My 2006 Honda Ridgeline now has 174,000 miles, thanks to the great service from Findlay Honda. They have routinely inspected the truck at every oil change. Noticed things early on, so I could replace inexpensive parts (like boots) before more expensive repairs were needed (like CV Joints). I've had very few problems with my Ridgeline, but Findlay has addressed each issue in a very timely and professional manner. And their prices are very competitive with dealers I've had service my truck in California and Louisiana. Findlay has replaced my windshield (damage from a rock), repaired it from a rear end collision (I was stopped at a traffic light, someone else didn't) and repaired my Navigation system. In each case, I received outstanding customer service, perfect repairs, and timely updates on the repairs. I've never had to bring it back because something wasn't quite right, every time the repairs were perfect and continue to be so to this day. I've never been oversold on a repair here either. Often their service folks have suggested lower cost alternatives. I highly recommend Findlay Honda for any of your service needs! You can trust them to do the job right, and to charge you fairly.

Faye

Jul 6, 2013

I recently had some recall work done on my 2003 Honda CR-V at Findley Honda. The service was performed quickly and to my delight, the service staff checked everything over including fluids, brakes, tires, etc. They even washed my car! Thanks to the courteous service staff at Findley for outstanding customer service!

flycessna

Jul 6, 2013

Findlay has maintained my Honda Ridgeline since I moved to Flagstaff, and based on the quality of their work, I'm now up to 174,000 miles! Still running great and uses no oil. Each and every contact has been outstanding, work has been perfect and the charges reasonable and competitive with dealers in California and Louisiana.They repaired my Ridgeline from a rear-end collision where I was stopped at a light and someone didn't... The repair looks original and every damaged area was repaired or replaced. Work was very timely and the cost was much lower than expected. I was updated regularly about this repair because it took a little time (about a week) to get all of the parts shipped in.They've also replaced my windshield due to a rock from a passing truck, again replacement was perfect the first time!And they repaired my navigation system in a very timely and cost effective manner.Additionally, they fully inspect my vehicle at every oil change and have found problems that were inexpensive to address before they grew to major problems.I would recommend Findlay Honda for anyone needing repairs, they will take care of the problem the first time, in a timely manner and with great customer service!

PriscillaB

Jul 3, 2013

Thanks to Gary Loos for a great deal on my new 2013 Accord Coupe EX. My 2003 civic ex broke down 6 miles out of Flagstaff. Unfortunately, this loyal Honda buyer only got 104k miles out of this civic (got 220k miles out of my 1993 civic). Under trying and difficult circumstances, I am pleased with my new car. Thanks.

HRB

Jun 23, 2013

Hassle and pressure free buying experience when I traded my 2008 Acura MDX for the 2013 Crosstour. Tom Browning, Sales Consultant treated me politely and hassle free. This was the reason I purchased the new Crosstour.

BC

Jun 12, 2013

Had a great experience with Findlay Honda. They honored the price they offered and did not try to pressure me into other items. Highly recommend them for a car purchase.

New Pilot Owner

Jun 7, 2013

Just bought a 2013 Pilot and the experience was one of the best car-buying experiences I've had. I was treated respectfully and upfront. I never felt pandered to or demeaned. Great deal on the trade in and great deal on the new car. Low pressure to buy - they just helped us check the car out and let the car sell itself. I honestly feel like I got a great car and a great deal!

greenriver

Jun 7, 2013

By far the most pleasant car buying experience I have ever had. Robb helped me find the right model (Accord Sport) and was very patient with me. I was moving up from a Civic which seemed like a big jump at first. Then he worked hard to get me the price I was happy with, saving me a trip or trips to buy in the Phoenix area. The last two Civics I bought, 2001 & 2005, I bought in Phoenix and saved over $800 than the best price I could get at the old Flagstaff Honda stores. Jacob was very nice and straight forward during the negotiation process. Robb worked hard at verifying the prices I had gotten from some Phoenix area dealers via Consumer Guides Build and Buy program. Jacob reviewed the verified price from Arrowhead Honda and with that leverage I was able to reach a deal that was satisfactory to me. Jacob took some time to get to know me while Robb was on the computer or phone verifying prices and that made it much easier for me to trust him when it came down to the negotiations. Robb and Jacob delivered on all promises and I am very happy. Donna was the fastest ever in the finance office. What a treat. I had my financing through my credit union (1.75%) so that made it easier. When I bought my 01 Civic at Showcase Honda I had my own financing arranged and they jerked me around for three hours in the finance office, mostly waiting. I think I was in Donna's office for all of 15 minutes tops and that REALLY made me happy! I love my Accord Sport and I'm really happy that I was able to buy it at Findlay Honda. A friend recommended Robb to me because of her experience with him in buying a Honda CRV about a month or so ago. I will certainly recommend Robb, Jacob and Donna and Findlay Honda to anyone I know looking for a new or used car.

sgbutz

Jun 7, 2013

By far, one of the best experiences we have had with buying a new car. Actually, the reason my husband was in the dealership was because he wanted to replace a battery in our Acura. Tom Browning saw my husband looking at a Crosstour, and politely offered to let him test drive it while he waited. One thing led to another, and my husband ended up asking what he could get as a trade. Tom Browning never argued or made my husband uncomfortable with negotiations. It was a pleasant experience without anxiety. Donna Gallo, with her winning personality, took good care of the paperwork. When we went to the dealership to sign all the papers, Tom Browning had the car cleaned and waiting for us! Ryan Long, offered to put in the rubber mats we ordered even though that was not included. Dan Duns, the Honda Sales Manager, made it his job to introduce us to everyone involved. The surprise in all of this is that we bought another car two weeks ago. We would give them two out of five for their performance. We give your team ten out of five. Thanks for such a great experience! Horst and Sharon Butz

calstroh76

Jun 6, 2013

Ryan, and the entire service department, are true professionals who obviously take pride in providing outstanding customer service. All promised work was done in a timely fashion and with attention to detail. The estimated costs were "right on." Over the years, I have had four Honda Accord's. I intend to keep this streak going in no small measure due to the outstanding service I always receive from Ryan and the other servicing staff.

Lesley

Jun 4, 2013

I went in for an oil change and was so pleased with the efficiency and customer service of the whole service department, that I plan on Findlay Honda of Flagstaff being the only place I go to have my CR-V serviced. Thanks guys!!!

CatherineCoscia

Jun 4, 2013

Robb and Jacob, thank you so very much for the extra work you did for me with my loan and my trade. Your efforts to get me into the right car will make a difference in my lifestyle for many years - no exaggeration! Robb Copeland is a fantastic sales consultant and an integral part of the Findlay Honda team. I highly recommend Robb for anyone looking into buying a car. Great, caring service by Donna in Finance as well!

P.D.Rim Country

Jun 2, 2013

I had visited this dealer early just to look at various models but I was not buying at that time. I visited your site and as about Honda dealers in my area and you refered me to Findlay Honda in Flagstaff. I received a call from Richard Gonzales the salesman I had spoken to during my previous visit. He was excellent in helping me go through their used and new inventory. I selected an Accord to look at and test drive. They made an offer I would not accept. We discussed this more and then I tested another car, CV-R. Did not care for this car. The sales manager then made another offer which was close enough to what I have offered I excepted and we closed the sale. I live 75 miles from the dealership and was going to arrange to have a friend bring me back to pick up the Accord. The salesman Richard Gonzales then offered to deliver the car to my home. He delivered the car to my home then spent 2 hours going over all the features of the New Accord. To me that is great service. I recommend this Dealer to anyone looking at Honda cars.

Clayboy

May 31, 2013

Great experience, would recommend this dealer to anybody. Outstanding service department. Employees are very friendly and knowledgable. Am extremely satisfied with my new Honda cross tour.

rimrover

May 31, 2013

I had intended to visit 2 other Dealerships in Flagstaff but was impressed with Consumer Reports evaluation of Honda products so I went to Finelay first. I met with Richard and just look at a couple of models. Returned when I decided to buy a car. Richard was extreamly helpful and had me and my wife test two different cars. We liked the Accord EX-L. Then Jacob Lunde and I began to discuss price. That took awhile but we were able to arrive at a price I was happy with and closed the deal. Richard was nice enough to deliver the car to my home 70 miles from the Dealership. I call that outstanding service. Would recommend this dealer to anyone who is looking for a good car and fair price.

Katte Smith

May 22, 2013

Super customer relations. Comfortable facilities. Overall friendly staff. I got a great deal on my trade and my new purchase! Thank you!

Happy Car Customer

May 17, 2013

I had already been at a dealership for well over 4 hours and no "numbers" on the cost yet. I finally had to excuse myself because I had stopped by with what seemed like enough time. My husband wanted me to compare the car I thought I wanted with a Honda product; so relunctantly I went the following day. WHAT A DIFFERENCE! WOW. From the tiem I got out of my car, I was greeted with a very knowledgable and attentive agent, Tom. He had numbers to me within an hour so I could effectively work it with my budget. When I was told I would have "free car washes whenever I would like." That sealed the deal. I went once to have my car washed already and was in and out within 10 minutes! This dealership knows how to treat their "guests." AND, I love my CR-V! I think I am now an official HONDA lover.

top nail chick

May 15, 2013

I can NOT overstate how incredible FINDLAY HONDA of Flagstaff is. They restored my faith in the auto sales industry. I vowed to never purchase another vehicle in Flagstaff, again. And upon the advise of a trusted friend, I gave it one more shot. And BOY, am I glad I did! They will do EVERYTHING in their power to help you. THANK YOU FINDLAY HONDA of FLAGSTAFF.......YOU ALL ROCK!!!!!

sdirmantas

May 8, 2013

Donna Gallo needs a 5plus-As a deal maker, I still get confused why so many steps are needed to make a deal-why not have financing do the parameters then have sales do the car fit? Would save a lot of time-Thanks again-looking forward to sending referrals your way-Saul

morganj556

Apr 28, 2013

Had a great experience buying a new CRV to replace my old CRV. Findley Honda is an excellent place to do business in Flagstaff. Excellent sales and service. Been using service for years and will continue with my new car. Thank you, again!

mvp

Apr 25, 2013

I brought my car for oil change and they have checked my tires and other parts in which I am pleased. And they informed me of the necessary services for my car which I guess is really useful as an owner.

rdsmith05

Apr 9, 2013

Considered buying a new honda for a couple of months. Test drove other manfacture by always came back to Honda. Jeff Ford was excellent in answering all my questions/concerns. I even went back a couple of times and he was very helpful. John Landes sold the vehicle to me with limited amount of the back and forth scenairo. This was the shortest time I actually was involved in a car price negotiation. An hour and a half later, I was pretty much signing on the dotted line. Finance person was quick and competent. No curves xxxxx on the contact. I was please with the trade in on my 2009 and the out the door price. Everything was up front. I attended a New Car owner workshop about three month after I bought the car. Fantastic presentation as well as team. I haven't needed service yet but I am sure I will not be dissapointed. Overall...GREAT DELERSHIP, STAFF AND CAR!...I don't do surveys too ofter but this was important because I read enough ratings when I decided to buy Honda.

AndyHogg

Apr 8, 2013

I bought a new Honda CRV AWD. I went in with information on pricing from Edmunds.com and they gave me the True Market Value price for the car. It was quick and cooperative. I received exactly the car that I wanted at the right price. I was very positively impressed.

nadinekosisky

Apr 4, 2013

Tyler contacted me by text.I told him what I was looking for. In one day he not only found one but it was red my favorite color. Everything was done by text.I drove to Flag.walked in and there it was perfect ready for me to drive home.Signed the papers they were all ready and waiting for me as promised.In an out in 30 mins.! Best car buying experience ever ! Thank You Tyler

wizliz

Apr 1, 2013

Initially, I was only driving thru the dealership to check out the "used" vehicles with no intention of purchasing a vehicle. And, I never considered purchasing a Honda--was looking for something else. BUT....when Tyler convinced me to take the CRV for a drive---i fell in love right away!! Has extra "perks" that makes driving a vehicle for long distances much nicer such as the sun roof and 6-disk CD changer...but, hey-----the MPG--wow!!!! I set the cruise on 65 and from Flag to Gallup--averaged 41.4 MPG!!!! I had to look 3 times to make sure I only used 4.4 gallons to drive 185 miles!! Thanks guys...for making my life more pleasant!! liz

dbonner131

Mar 29, 2013

came in to have the oil changed on my 2010 civic and was looking atthe new cars while waiting. John came up to me and started chattingand showing me several of the vehicles I was interested in. This ishow I knew I wanted my new accord. John was very nice,personable,and patient with me. I am happy with the car, the process, and thedeal I received. This is actually the first time I have purchased a vehiclethat I am completely satisfied and happy with the total process and everyoneinvolved .Dee B

mf5630

Feb 1, 2013

I have to say that everyone at the Findlay Honda Dealership was AWESOME. They continuously went above and beyond to make this the best experience of buying a new car possible. Everyone was just amazing and all I can say is THANKS!! You guys are great and lets go out for beers to celebrate my new beautiful SUV. It drives like a dream.

calstroh

Jan 19, 2013

As always, I was scheduled and serviced with excellence. Estimate was accurate, as always. Attention to my needs and detailed explanations of service were the best I have received for many years.

Robin Sonni

Jan 10, 2013

I am amazed at your level of service! They are knowledgeable, very polite and honest. It took way too long however for mechanics to find the real problem, and more money than expected to finally solve the problem. Hopefully this problem has finally been solved as I had a moment of considering using someone else. You service writers however with honesty saved my decision do go elsewhere. Enough so that I convinced my husband to purchase a new Honda Crosstour!

sedonadriver

Jan 5, 2013

Justin Landes at Findley Honda drove the used Subaru down to my mechanic in Sedona to make sure I was totally satisfied with the condition of the car. The complete honesty during the entire buying process was very impressive and I would definitely recommend both Justin and Findley Honda.

Bdrnc

Dec 29, 2012

Everyone was friendly. They were willing to work with us to come to terms that were affordable to us. John was very knowledgable about the car and features. The whole process was smooth and easy, and did not leave us completely frustrated as our last car buying experience was

joshua1156

Dec 29, 2012

I found the people at Findley to be very professional, focused on quality customer service and very responsive to our concerns. From the moment we arrived, they were present, answering questions and explaining next steps for service

loonmary

Dec 29, 2012

My husband and I went to Findlay Honda to trade our 2012 Pilot which was just too large for our needs. It is a wonderful vehicle but we were intersted in a CRV which we had owned previously. From start to finish, it was an easy, pleasurable experience. Justin was most knowledgeable, helpful and efficient and we quickly struck a deal we were both happy with. Everyone we met in the dealership was most friendly and really made you feel like a valued customer. We recommend Findlay Honda with the highest regard and feel very lucky that we went there to make our trade.

dockp

Nov 19, 2012

While travelling back to CA we had a minor incident on I-40 that caused serious damage to the cooling system on our Acura. We managed to get to Flagstaff (150 miles) where we located Findlay Honda. Since we were out-of-state, I was concerned about the quality of service we might receive. It was an unnecessary concern. The service rep. (Ryan Long) was very courteous, professional, and helpful. He communicated with our insurance rep.(in CA), assisted us in acquiring a rental car, and kept us posted on progress during our three day delay. The repair estimates were honest, and the costs were fair. We continue our trip with peace of mind, because we knew the repairs were completed by Honda standards. I have found few dealerships where EVERYONE we met (salesmen who knew we weren't their to buy a car, service personnel, parts personnel, receptionists, to employees walking down the hall), were courteous, friendly, understanding, and helpful.Your assistance is still genuinely appreciated. THANK YOU!Dr. K.L. PyleCalifornia

madbear

Nov 19, 2012

I drive from Mesa Arizona, 170 miles away to come to this dealership. It is worth the miles and effort. It is a cut above the dealships in the phoenix metro area. Friendly competant people to a great job.

shimpainai

Nov 16, 2012

My 20 year old Honda Accord broke down unexpectedly at a time when I couldn't really afford to buy anything. Kevin helped me find a good used Honda CRV with high miles but had only had one previous owner and was supposedly in excellent condition. He and other Findlay staff helped me to find a very low interest rate and did not pressure sell me to buy a bunch of unnecessary warranty's or fluff. (I don't like buying warranty's because that's like betting your car will break down within a year and I'd rather bet that it won't. I don't like paying interest on Warranty's that most likely won't even be used.) Unfortunately, before I had owned the car 30 days, I had a hard time starting the car in the mornings. When I took the car in to see what the problem was, the mechanic, Lynn, said the oil and filters needed to be changed. I was shocked because I was told they had done a 27 or some number inspection on the car so how could I need an oil change and new air filters after only 3 weeks? To explain, Lynn told me that it had over 100,000 miles on it but I had bought the car that way and it although it was NOT a Certified Used vehicle, I was guaranteed it had a some number point inspection. Lynn went to check with sales and came back saying they would do the oil and air filter change for no charge and do an inspection. However,they want to charge me to correct any problems concerning the hard start on cold mornings. They should have found this problem before they sold it to me and I didn't think I should be charged because it was still under a 30 day warranty.The next day after the oil change, I was gassing up to leave town and when I tried to start the CRV in front of a Chevron station in Flagstaff and it wouldn't start at all. Two mechanics came to try to help me but no one could figure out what it was. I had to rent a car because I had to get to work 250 miles away by the next day. Chevron was kind enough to allow me to leave the car at their station until I could figure out what to do with it.During lunch on my job, I called Kevin to tell him the car wouldn't start and that it was left in front of the Chevron. He was kind enough to go out to check on it on his day off and called me back later to agree that it wouldn't start. Fortunately, Honda DID take care of the towing and fixed the starter for me at no cost. In addition, they paid for my rental car after I negotiated that deal. Boyd, the manager said they would take care of me and told me the car was ready and it had been detailed but when I went to get it, the inside had not even been vacuumed. I didn't ask for that but it seems if they tell you something will be done, it should be done. I was amazed that they had dropped the ball AGAIN on me even though this was a little thing. These little things really add up especially when you have to wait a long time for something you call ahead for. I was so frustrated.It's bad advertisement for both them and myself to have temporary plates on a Honda with their name on it when people see I can't start my car. It's rather late for them to recover from the bad publicity because the people at the Chevron and the rental car people know a Honda just purchased with temporary plates wouldn't start. They did make partially good on their mistakes by paying for the rental car but I feel frustrated and doubtful that I've made a good purchase. I'm quite sure I'll have more expense before the year is up and I really wish I could get out of this deal.I asked if they would make good by extending my warranty but they would not.Everyone was friendly but straight answers were hard to get. To me Honda Findlay is the same as any other car dealer and I don't really like any of them. I had to buy a car and really had no choice.I had read the reviews and heard that Findlay Honda was a cut above but that wasn't my experience. While they've done some nice things for me, overall, I'm quite disappointed. These things should have been done before I drove off the lot the first time. I hold them to higher standards than this, after all, they work for HONDA and they're supposed to be better.

susanlovegarden

Nov 2, 2012

I received excellent, timely service and it was done well. The price was very fair and reasonable. Susan Sibole found coupons, when I told her I had not received the usual letter that is sent to me reminding me of the service that is due, and giving me coupons. She helped me sign up for e-mail coupons and specials. Lynn Selby actually found that double the parts I needed were ordered and paid for on a previous visit so he corrected my invoice, and deducted the payment for the extra parts from the installation invoice. I am thankful for the honesty and care that I received from all of them, Susan Sibole, who has helped me several times before, Deborah, who is new, and Lynn Selby. Now my car is running really well. I have ordered more parts to upgrade my Honda, that I love very much, and I'll be back soon for those to be installed and for continuing service! THANK YOU! Great job!

clembrasket

Oct 30, 2012

Justin Landes was a terrific person to deal with on our purchase. I've never dealt with a more patient and knowledable salesman. We wanted specific features and color for our Pilot and he searched statewide until he found our car. Thanks Justin, you should be in upper management. Clem and Linda Brasket

Mtoffol

Oct 8, 2012

Best car buying experience I have ever had. Gary was very low key and not the typical car salesman. Took a test drive in a 2012 CRV at the end of August and was willing to wait for a vehicle with my specifications until the end of September. Decided to work with Findlay dealership in Flagstaff rather than a Honda dealer in the valley because they are low key and low pressure. Needed an AWD and the valley dealerships kept telling me I did not need a AWD. The customer is always right! Trey was not easily budged on extras, but I think we got a fair price after doing a lot of research. Walking into Donna' office brought back bad memories of prior car buying experiences, but she was great, funny, and very quick. No pain whatsoever. She even gave me a free oil change and Gary gave me a cable to hook up my I Pad. It is the little things that count. Son who owns a Civic took his car to Findlay for service while a student at NAU. Always helpful and satisfied. Only recommendation as other reviewer said, they need more inventory.

karlabrewster

Oct 1, 2012

From the beginning, the customer service was exceptional. Every facet of the buying was explained, with my questions all being answered. I feel Findlay Honda gave me a fair deal and went out of their way for some additional items. I would recommend them to friends as being customer friendly, giving great service and always available for my extra questions.

Kylediaz93

Sep 27, 2012

I have given these ratings to Findlay Honda because they do am excellent job of taking care of their customers. I am very impressed with them and will definitely e making more purchases there further down te road! Thanks Findlay Honda!

mike9743

Sep 25, 2012

I think the dealership must strive to make customers feel like family....and they do it well. I bought my car there (2010 CRV) and I actually waited to get back to Flagstaff from a California visit to get my servicing done....they are that good!

crv2012honda

Aug 24, 2012

I have visited many car dealers before making a decision to purchase my new car at Findlay Honda Flagstaff. Pricing is very competitive and sale representative is great. No pushing and no hard sale. I asked them what was their best price, I got it. The process takes less than 10 mins. Overall, great experience.

amaryboy

Aug 1, 2012

We were greeted by Justin & Trey right at close of business. They went beyond what I expected from a dealership. We test drove two vehicles after the nearby dealerships had shut down for the night. Unsure at the moment, they both agreed to lend us the vehicle we had interest in til the next day.Next day, we return with a decision. We started the paper work. During that time, I noticed several things that caught my attention... Customer Service, Friendliness and the overall experience. We have been treated poorly at other dealership but at Findlay Honda Flagstaff, they know how to treat their customer... just like FAMILY... with respect and kindness. The time we step on the property, we were treated with respect, kindness and no pressure. We set our price on what we can afford, monthly payment and personal issues and they heard us. Our experience alone is a testament. That alone is a start of a positive relationship. At the end, they made a sale, we got what we wanted and we both were happy. Findlay Honda Flagstaff has our support and we will continue to do business down the road. We will recommend and tell others of our experiance. Thank you for an oustanding experience...especially from your staff. Keep up the good work and God Bless.

Pam Miller

Jul 27, 2012

First interaction was thru email with Trey. He promised I would be out the door below the price I wanted to pay. At the dealership, staff was very friendly. Kevin made an offer that was higher than I was willing to pay but when he found out his sales manager had already made a promise, it was honored. I paid cash and the wait for paperwork was over an hour. Everyone was apologetic but it was too long a wait.

aztrikergal

Jul 24, 2012

We came in the beginning of July for recall work. At the end of our visit, we were informed of items that were checked & what could be done about them. The drivers seat belt latch was one. We were told it is under warranty for the life of the vehicle, due to the fact it is connected to the airbag system. We had ignored the seat belt light on the dash being on all the time, thinking it would cost us quite a bit of money for a technician to check it out. Instead, we were cheerfully informed there would be no charge & they were ordering the part for us. We got our Element returned to us fixed & washed both times. We were very pleased with both the work & treatment we received at Findlay Honda. We didn't buy our Element from Findlay but have been treated as if we had.

Kathleen Benites

Jul 11, 2012

I found a couple of cars I was interested in on the internet. I live in cottonwood so I made an appointment with Paul and drove up there. From the time that I walked in they were very friendly and helpful, I test drove a couple of cars and then made an awesome deal for the one that I fell in love with, Paul offered me water and some trail mix while i was waiting. I would definitely recommend going to Findlay Honda and working with Paul, Robert and Donna to all my friends. Thank-you very much for helping me drive off the lot with the car I loved and a big smile on my face.

cwb0597

Jun 7, 2012

Ususal auto dealer service is WAY overpriced. First time I've tried Findlay, and to my surprise the service work was done at a reasonable price on time, with lots of pleasant interaction with Lynn, the Service Advisor. For the first time in 50-odd years I'll now go to the dealer for service.

tlyleaz

Jun 1, 2012

The staff was friendly and didn't use too much pressure tactics. We got a good price because we did a lot of pricing research and then told them the price we were willing to pay. The only negative was that there was only a small selection of the vehicle we wanted (Civic LX). I would have liked more veriety of colors to choose from but we got a very nice car for a good price and the staff was easy to work with. I recommend them as a dealer.

J Hawkins

May 26, 2012

Enjoyed working with Paul. It took several visits before we made our purchase and Paul was very patient. They are fortunate to have Paul on their team. Looking forward to working with the service department. Jeff Hawkins

Joannabee

Mar 23, 2012

Buying a vehicle has always been frustrating to me. I went to Findlay Honda in Flagstaff, expecting a frustrating day. My sales consultant, Justin Landes, talked to me and listened to what I was looking for. Justin did not waste my time by trying to talk me into more than I wanted. After choosing a vehicle, came the dreaded part of completing the sale. I told Justin that I didn't want to play the numbers game, to just be straight with me. I was so impressed, Justin came out with the facts and solid numbers. He had offered us the best deal right away, bringing the vehicle down as far as possible on the first offer. We happily accepted. Justin did a great job explaining and demonstrating all of our concerns/questions. Justin has also followed up with us via e-mails, letters and most impressive personal phone calls. I highly recommend Findlay Honda. Most of all, I want to thank Justin for making this a positive experience.Joanna Maestas

christilou

Mar 18, 2012

Buying a new car is always a stressful experience, however the staff at Findlay Honda made it a pleasurable one. There was no haggling, no back and forth, just a fair price and great options for warranties and services. I even brought the car in for tinting and zylon protection and the transportation they offer was prompt and courteous. I'm looking forward to a long "relationship" with them to keep my new civic in tip top shape for years to come.

fotero7971

Mar 17, 2012

All of the people I worked with were very helpful, they described everything to me. Alkl my questions were answered and I walked out of there very satisfied.

grimmy

Mar 6, 2012

we appreciate Paul Hammons and the staff. They were great people and we appreciate evey thing they did for us. we highly recommend Findlay Honda

kdogrndcn

Feb 13, 2012

I purchased my 2010 Honda Civic from Findlay Honda in December 2011. I purchased a Certified Honda Used Car from Justin Landes. It was a good experience. Justin worked with me to find the right vehicle for my needs. He was professional throughout the transaction. I have since visited the Service Department once. I dealt with a Service Advisor named Joe Monaco. Joe was good too. He spent the time needed to determine the issue I was having with my car. He even had the technician show me the laptop that is used to monitor engine performance (the reason I brought the vehicle in had to do with engine performance). I recommend Findlay Honda for any person who is in the market for a used vehicle.

jkwetzel

Feb 2, 2012

We had a great experience when we purchased our new car from Findlay Honda. Our salesperson was very friendly and helped us through the whole process. We would recommend them to anyone looking to purchase a vehicle.

Bentley16

Jan 30, 2012

Psul and Donna were awesome. Paul made us feel that he was more interested in our needs instead of selling us a more expensive car which we were conidering. Donna was super efficient in handling the paper work in record time. Both are an asset to your Dealer.

Hal Stern

Jan 30, 2012

I can't say enough about my experience at Findlay Honda!They were excellent in every detail of my purchase experience.From beginning to final documents and financing they met my every expectationand could not have been more professional. I would not go anywhere else in the future! H.Stern

penny-wise

Jan 11, 2012

Excellent staff! Salesman Justin Landes has been such a tremendous help in finding us our last 3 vehicles we purchased from Flagstaff Honda. He worked all hours and would give up until he found exactly what we were looking for. Then when it comes to follow up, he is just AWESOME! Flagstaff Honda beat every other dealership when it came to prices and the service in simply incredible. Will never buy another vehicle anywhere else.

Justyce

Dec 24, 2011

The sale person at the dealership was very friendly and helpful.Paul customer sevice skills was great and he made me fill comfortable. Thank you Findlay Honda!!

carrieloubear

Dec 22, 2011

The quality of service was excellent, the friendliest people, they really checked everything on my car, honest efficient and fast. Ayla Allen the shuttle driver is a beautiful, and a very friendly young lady. I will continue to get my car serviced here and will recommend Findley Honda to everyone. Thank you so much for your kindness and service. Carrie Campbell.

Sara K

Dec 7, 2011

Staff was quick to greet me. They were thorough and polite with explaining work needed. It was a comfortable wait while work was done. Thank you

hermes49

Nov 15, 2011

On Nov.9, 2011 I leased my first automobile from Findlay Honda in Flagstaff. I am 62 years old and have leased cars since I was 22. From my initial contact from General Manager Trey Hudson to my final contact with Justin Landes, sales consultant, I was overwhelmed at their honesty, yes honesty, low-pressure but helpful demeanor, and no gamesmanship! Trey worked with me and listened to exactly what I was asking for and delivered a deal to me that was even better than I expected. My experience was smooth, stress free and quick. I am going to recommend Findlay to anyone who asks. Somebody is doing something right at this agency. Steve Ross, Sedona, AZ

MSTomlinson

Nov 4, 2011

As usual, I find the service department (and Woody, in particular) at Findlay Honda to be very professional, courteous, and helpful. At no time is he condescending in explaining problems or solutions and I find that he and his team are thorough in their assessment of our Honda CRV.

Shamo

Nov 2, 2011

I've been having my 1989 Accord serviced there for years. My file is inches thick and they can always tell me when & what maintenance I've had done in the past. Very professional and friendly.Richard

Stephen Mason

Oct 10, 2011

The car was taken in for oil change and rotate tires and wash was it was finished within about 45 min to 50 min. very pleased with work and they also found a bad fuse and let me know about it.

klhugos

Oct 7, 2011

The people I and my wife worked with at Findlay Honda in Flagstaff were honest, timely, friendly and very easy and reliable on their communication with us. The completion of our transaction was quick and efficient.

bmireles

Oct 5, 2011

The BEST Pricing on my Odyssey Touring ELITE within 280 miles of Las Vegas. The staff I worked with ensured my spouse and I fully understood all the electronics involved in our new van. They also answered all questions we brought to their attention affiliated with our van & purchase, to include accesories and warranties.Thank you Findlay Flagstaff Honda!

aprildawn417

Oct 4, 2011

The team at Findlay Honda were phenomonal and I would recommend this dealership to anyone looking to get a new or used vehicle. They went above and beyond to make sure that we found the right car for our family and a agreement that would work for our budget. Findlay Honda is first class all the way!

drandmr

Oct 4, 2011

Although delayed for a couple of hours because of the "busiest day in months", I was treated very well during the wait and Donna more than made up for lost time with her efficiency and exceptional good humor. I left very happy with all the personnel I spoke with and would recommend them to anyone. Sales did their very best to accommodate me with no pressure to buy and no run around with closers. All in all, a great experience.

jeb39

Oct 3, 2011

I've always had great customer service at Findley Honda. Love them. From dropping off the car, shuttle transport, to payment...it's all been wonderful.

betzi1121

Sep 26, 2011

No review at this time....just got an oil change. This is way to frustrating to have to make up stuff. I simply got an oil change. Oil was changed in a timely manner.

drmonroe

Sep 23, 2011

We were passing through to Texas, and encountered a problem. Your dealership was fast, friendly, informative, and a pleasure to do business with. I would recommend your dealership to everyone. Some of the Honda dealers in Texas are not as friendly, nor caring. Thanks for a great job.

bandit28

Sep 16, 2011

The service department has always been excellent. My quote for the services rendered was about a hundred dollars lower than what the actual cost was even though no additional work was performed.

duanedupon

Sep 9, 2011

Everyone was respectful and kind. They managed my expectations, keeping me informed of progress. They went above and beyond. I never expected to have such a positive experience at a dealership. The next time I have a Honda need, that's where I'm heading.

phbmrgn

Sep 6, 2011

I am exceptionally pleased with the service I have received on my last two visits! I arrived without an appointment. The work order was explained to me. The work was done in a timely manner. The work was done well. The price was competitive. Everyone treated me like royalty!

jlaz55

Sep 2, 2011

Justin Landes is a exceptional Sales person from Findlay Honda and we were very impressed by his experience,patience, and overall attitude in helping us to deceid on buying our 2011 Honda Accord. Everyone at the Findlay Honda Dealership we met were very helpful and very pleasant which made our buying experience great. Thank-you Justin and everyone at Findlay Honda.

slowezedick

Aug 29, 2011

I took my Fit in for a routine oil change and safety check. The service was prompt, efficient, and thorough. I would not hesitate to return to findlay for future service needs.

ckalinich

Aug 18, 2011

The service staff are always so professional and treat me with respect and kindness. They try to explain any car issue thoroughly and completely. I will return.

psmai49

Aug 17, 2011

The staff at this dealership are always friendly and helpful. Both of my Elements come there for service and I feel they do an excellent job keeping my cars safe and healthy.

mavman

Aug 15, 2011

Ryan, service associate was very helpful knowledgeable and professional.Explained what service needed to be performed and actual brought to my attention another issue that needed to be addressed.

verlenajhnsn1

Aug 15, 2011

The service at Findlay Honda in Flagstaff, AZ was so much better than any other services we've been at. The employees are so friendly, and humorous. They made you comfortable as possible. So I would tell people about this dealership because the environment and employees are what makes the dealership. Overall, I am very satisfied with the service and with my car. Thank you Findlay Honda!!!

Barbara Mayer

Aug 10, 2011

I was made to feel like family. Mike and the man who is a minister (sorry I forgot your name) went way beyond to help me with every step from selection to explaining things, being patient while I weighed my decisions. A terrific team with everyone treating me cordially and professionally. Donna was great with all the paper work and I left not only with my new car but with a ringing endorsement of this dealership and the great team of people who work there TOGETHER.Thanks for a great experience.Barbara Mayer928 204-0679Mayeratesedona.net

lisaandalex

Aug 10, 2011

Gary Loos was a pleasure to work with, friendly, intelligent and low key. Buying a new car from Gary with the support of Trey, the manager, was a good experience, honest, no pressure and with a fair price. We certainly would recommend this dealership.

paulfox

Aug 9, 2011

While visiting the Grand Canyon in July, our Honda Odysseys check engine light came on. We were 2500 miles away from home and frantic to find a Honda dealership. Fortunately, we found Findlay Honda in Flagstaff, Az. Ryan Long and staff were professional and friendly. We received immediate attention and were back on the road within 30 minutes. We were very impressed with Findlay Honda!

namastebob

Aug 8, 2011

My service advisor, Ryan, was very nice AND helpful, with good advice and fantastic communication about the service. I've dealt with several sdvisors since moving to Flagstaff in 2004 and bringing my car in to the service department, and while the others were good, Ryan tops them all in my experience. Bob Meyer

criedel1

Aug 7, 2011

Steven is an awesome salesman. He was able to offer a price that beat Phoenix, and I got the options I wanted on my new vehicle! I felt like I was treated very respectfully, and I received the small-town service that makes Findlay the right place to buy a new vehicle. Thanks to Steven, this has been the BEST experience I have ever had buying a car. I will recommend Findlay Honda to other Flagstaff residents.

brettlyc

Aug 4, 2011

With this customer experience, pricing was the only down fall at the dealership. Labor costs to install a battery seem a little high. The battery was high priced enough!

hhaseman

Aug 1, 2011

Everyone was very friendly and helpful. I really felt that I mattered. It was the best experience I have EVER had with a car dealership. I will forever go there for any future purchases.

sfensler

Aug 1, 2011

Trey Hudson and Gary Loos were very professional and friendly. Gary provided knowledgeable insight on the car we were looking at - confirming insight provided by auto reviewers that I had read prior to visiting the dealership.I normally dislike the process of buying a car, and find that it takes too long. Working with these men provided us with the shortest and most enjoyable used car buying experience we have had.

flycessna

Jul 29, 2011

Came in with no notice for an oil change, wiper blades and repair of some burned out dash back lights. Car was accepted immediately, service was completed on time and under estimate. One lamp was not in stock and was ordered. The dash was disassembled and re-assembled at no charge, due to the lamp issue above. Every experience that I've had with this dealer has been outstanding! I have 125,000 miles on my 2006 Ridgeline and all services have been completed at this dealer since I moved to Flagstaff, unless I've been traveling in the Northwest or Southern parts of the country.

carrieloubear

Jul 27, 2011

The Honda staff,are an amazing group of people, easy to work with,kind and caring.Your smiles are welcoming and the service was great. I will always go back to honda for services on my element. Thank you so much. I also will recommend you to to everyone. Appreciate all of you, Carrie Campbell

altondw

Jul 21, 2011

The dealership worked with me to get me a price I wanted and arranged to do an out of state delivery. We travel in our Motor Home and need to complete the deal quickly they were able to get everything done in the limited amount of time we had available.

SwaggerWagon

Jun 10, 2011

My wife and I decided to upgrade our aging SUV to an Odyssey minivan. I shopped around online with some of the Phoenix dealers - some were more willing to deal over email than others and the prices were generally pretty good. But Findlay Honda here in Flag had the only model/color Odyssey in the state that was our first preference so I headed over there to see if I could work out a deal. I had done my homework and knew what I was willing to pay and was pleasantly surprised at how relatively easy the negotiations went with the sales guy, Dak. The price we agreed to was a bit below my target and we took advantage of Honda's 2.9% financing offer. Took the car home and everything was great until Honda announced their Memorial Day sales event 2 days later with 0.9% financing. I went back to Findlay to ask if I could get my deal switched to the 0.9% and they said I had to talk to American Honda Finance Corp. Went home, called AHFC and naturally they said I had to talk to the dealer. At this point, I was feeling like this was going to be the ol' run around but the squeaky wheel gets the oil so I went back to Findlay and this time I spoke with Frankie Ruiz, their sales manager. Frankie was very nice and said he would talk to his AHFC rep to see what could be done. Frankie got back to me shortly thereafter and said he felt pretty confident he would be able to get me the 0.9% deal. It took a few days but Frankie came through and I went back to sign the revised paperwork for the better deal. It's tough for me to think of buying a new car as an enjoyable experience simply based on how expensive cars are these days. But I must say that I was very pleased with Findlay's, particularly Frankie's, efforts in helping me get the better deal that Honda announced right after we bought the Odyssey. They earned my respect and most likely my repeat business down the road.As for the Odyssey itself, I swore I would never own a minivan as a younger man, but its funny how life changes. But this thing rocks - the kids love it, my wife loves it, its roomy, powerful, quiet, efficient, and handles great. It's a Honda...

HondaNumero3

May 10, 2011

I was visiting Flagstaff and took my Honda Accord to Flagstaff Honda for a warranty issue. Even though I am from out of town and I didn't purchase my Accord from them, I was treated as a valued customer. The repair was speedy and well-done.I highly recommend this dealership for Honda Service.

keneples

Mar 15, 2011

Flagstaff Honda should be the last place you take your car for repairs. Had some warranty work done there, took them over 2 mo and now after 1 of the things they fixed, my rear control arm, a month later both my rear tires are so worn out on one side I'm afraid to travel the 100 miles a day I commute. They didn't do an alignment after replacing a control arm, DUH! And they say it's my fault! It costs me a new set of tires and an alignment, if this was properly handled by professionals it would have never happened. Flagstaff Honda BEWARE!Flagstaff Honda has reared it's ugly head again. They screwed up my oil plug so that we couldn't even get it off to change my oil. After all the troubles they gave us from above. The worst service in Flagstaff I have ever seen!!! You should be ashamed.

dwilliams399

Aug 30, 2010

My wife and I purchased a 2007 Honda Pilot from Flagstaff Honda in March, 2007. We made this purchase after exploring the purchase possibilities in the area where we currently live. The best deal we were offered was from Flagstaff Honda which is nearly 200 miles away. We none the less made the decision to buy from Flagstaff and have the vehicle maintained locally at Superstition Springs Honda.My wife has kept the vehicles maintenance schedule up to date. However, the amount of warranty work needed was alarming, particularly to the power windows. What made this peculiar was that the regulators for the passenger windows which are seldom used kept malfunctioning (5 replacements to date) while the drivers side window which is used more often has never malfunctioned or needed replaced.In December 2008 (1 and years after vehicle purchase), the vehicle mileage was approaching the factory warranty limits of 36,000 miles, we began receiving extended warranty offers from various companies through the mail. We generally look to these offers as little more than scams and are always skeptical. Still concerned reference the excessive amount of needed repair on the vehicle which had been covered by warranty, we made a telephonic inquiry to Flagstaff Honda. We were offered an additional 5 years/60000 miles (whichever comes first). I was still skeptical and considered the offer a little too good to be true. However, despite the problems we had with our vehicle, Honda has a reputation of loyalty and dependability. I considered that they were standing behind their product. That coupled with the concern we both had that we may very well continue to need a warranty (the window regulators alone are about $300.00 to replace) made the offer even harder to walk away from. We procrastinated on the offer for a time until Flagstaff warned that the offer would not be valid if our vehicle went over 36,000 miles (the factory warranty limit). At that point it was January 2009 and our vehicle was about 400 miles from the limit. We agreed and Flagstaff Honda sent what appeared to be a form from Zurich to validate such information as our current address and current odometer miles on the vehicle. Nothing else was completed on the form. This didnt appear to be too unusual at the time since Flagstaff Honda is a reputable company and the form was being used to confirm the information we could provide. We paid Flagstaff Honda $1195.00 which was the agreed to purchase price for the extended warranty. Flagstaff Honda confirmed the terms of 60 additional months or 60,000 additional miles beginning 01/12/2009 and 35,566 miles. The Warranty would thus expire on 01/12/2014 or 95,566 miles (whichever comes first). Again, the terms did not seem unusual and even reasonable. We had recently purchased a Ford F150 with a similar warranty which expires 08/31/2011 or 98,231 miles (whichever comes first). Ironically, we purchased the Ford and warranty from Superstition Springs Honda for roughly what Flagstaff Honda was offering for the extended warranty on the Pilot. There were no red flags because we knew what we were purchasing and had no reason to believe we were being deceived or misled by Flagstaff Honda.In December 2009, another regulator breaks on a passenger side window. My wife takes the Pilot to Superstition Springs Honda and is promptly advised no extended warranty exists on the vehicle. She telephones Flagstaff Honda who advises the warranty cannot be accessed because of a snowstorm and because the business recently moved. Flagstaff inevitably contacts Zurich. Zurich contacts Superstition Honda and the window regulator is replaced at no cost to us.In August 2010 another regulator breaks on a passenger side window. Again, my wife takes the Pilot, which now has roughly 62,000 miles on the odometer to Superstition Springs Honda and is promptly advised no extended warranty exists on the vehicle. She again telephones Flagstaff Honda who phones Zurich. However, this time Zurich advises Superstition Springs Honda that no extended warranty exists. We contact Zurich and are told that in March 2009 (over three months after the contract was signed), the warranty was revised. The new term was 60 additional months from warranty purchase date/60,000 odometer miles. Although the timeline (01/12/2014) did not change, the miles would only be covered to 60,000 odometer miles. Not the originally agreed to 60,000 additional miles to be tacked on to the existing 35,566 at the time of warranty purchase. This is an important point. It was Hondas insistence that we buy the warranty prior to the Pilot reaching 36,000 miles to be eligible for the 60,000 additional miles. Secondly, We would have essentially been purchasing a 60 month/25,000 mile warranty, a term which not only appears completely disproportional, but would have only lasted one year given the amount of mileage we were currently placing on the vehicle. This would not have been a term either one of us would have agreed to under any circumstance.Zurichs explanation for the warranty revision was that Flagstaff Honda left certain items blank on the contract to include the original term. Zurich contends Flagstaff approved the change and that they mailed us a copy of the change. Zurich did agree to send Flagstaff Honda copies of the form we signed (still not completed) and the change to the contract they made in March 2010. Flagstaff Honda finally sent the documents to us. We requested the original terms be meant or a refund. Flagstaff Honda is no longer responding to any requests or taking any of our calls.

dooley6032

May 25, 2010

Friendly and they do quality work. I will recommend them to everyone and willdo all my service here. I will also purchase my next car here. Moe was excellent in service on helping me get my car repaired. The ownersson, Blane Seley came over and talked to me to make certain everything wasok. I will service my car here and buy my next car here.

RINGOKID585

Oct 12, 2009

We spent the majority of day at the dealership negotiating a deal. The salesman gave us a good faith estimate in writing. When we came by later to sign the paperwork there was an added $2000.00 for accessories that they agreed in the original good faith which was in writing. They used traditional bait and switch" tactics. When we confronted the sales manager on the con, he became very un professional and outright lied to us. They are complete cons and I would not recommend anyone doing business with them.