Fitzgerald Auto Mall Annapolis West Street reviews

Sandyc

Aug 31, 2016

We just bought our first Mazda from Ronnie. We talked to him on the phone and he helped us get a great price. We were very happy with our service from everyone at the dealership!

Jonquil Elaine Vincent

Aug 27, 2016

I dealt with Anthony Johnson who couldn't be nicer or better informed about his products. There was no pressure from anyone. In the past, I had purchased a car at Car Max, and this experience was like that one. There is no haggling over price. Love that. Looking forward to a long relationship with this dealer.

MarkS

Aug 27, 2016

The whole process was handled efficiently and professionally. The salesperson (Ronnie) considered my desires (and the options I did not want) and located the right car for me. Everything went well as to the car sales price, the acquisition of the vehicle, the car setup on the day of pickup, and the finance process. I was pleased with the price relative to the MSRP. I was also pleased with the pricing as compared to other online buying service options (which I used only as a comparative). I would recommend the dealer to others.

erinh

Aug 26, 2016

Everyone at FitzMall were great to deal with - from my salesman, Ronnie, to the manager, Keith and Cameron in financing. From the minute I walked in, I felt like Ronnie really had my best interest at heart. I felt that they were honest, and gave me the best deal they could on my trade-in vehicle, as well as the vehicle I was purchasing. There was never any pressure, which is a welcome relief at a car dealership! Thanks Ronnie and the Annapolis FitzMall team!

kramerk34

Aug 21, 2016

We went in looking to trade out of one car and ended up trading out of two of out vehicles for two new vehicles. Ronnie Bobst was simply fantastic! He took care of every need that we had with getting the two new vehicles and getting us the best deal possible!

Patty21811

Aug 13, 2016

Stop by the dealer on a Tuesday late afternoon, spoke to Anthony Johnson asked for a book on the Mazda 6 ( thank you for having a book and not telling me to go online to get info) and told him I was interested in a lease and would like to pick up car on Friday. Anthony was GREAT between text messages with pictures, emails and a few phone calls I picked out my car and got approved for the lease. On Friday I dropped off my previous leased car to that dealer where Anthony picked me up in my new car, we then went back to the Mazda dealership to go over all the features ( great job with that) then went in side to sign papers and I was on my way...... Thanks to Anthony this took less then 60 mins, that includes the time it took to drop off my old car! Amazing job Anthony!

Cindyw

Aug 10, 2016

Great experience. Ronnie Bobst was excellent to work with as was Keith Goodwin. . Very knowledgeable, friendly and not pushy which is what sold me on the cx5, We came in for an initial visit and checked out the inventory and went home to make a decision. When we went back for our second visit the car was waiting out front all clean and ready to go. The buying processing was stress free and I would highly recommend seeing Ronnie if you are in the market for a new car. We have had the car for a month and love it.

terpfan

Aug 4, 2016

My salesperson, Anthony Johnson, was very accommodating to my request to handle everything via email. The pricing for my trade in and new car were very fair. Everyone was very patient and helpful, especially with my questions related to my first time leasing. I am a repeat customer and would use them again.

Happy in MD

Jul 19, 2016

Good experience, sales rep (Ronnie Bobst) knew the product and explained options and cost. Felt like an advocate as opposed to a sales rep. Will certainly use this dealership and sales again.

jillian123

Jul 15, 2016

Everyone in the dealership was extremely friendly and accommodating. Ronnie made my first new car purchase a great experience. I could not be more pleased with the outcome!

Sidewinder

Jul 6, 2016

My dealership had a good location and good inventory. Their sales process was low key, and quick. My sales person was neat and smart,he didn't make me feel foolish like other dealerships. I gave this dealership a 4 rating because 5 would be impossible . Would like to say what a great experience with Aidan Quigley and John Gay. Love my Mazda.

charlie123

Jul 2, 2016

We pre-negotiated our car purchase by email. Our sales rep Ronnie Bobst was very friendly and guided us through the features of our new Mazda cx-5. Ronnie is from Vienna, VA, so if any fellow Virginians find yourself looking for a car in Maryland, Ronnie is your man.When we arrived at the dealership, the specific car we had chosen had been sold, but the sales manager, Keith Goodwin, provided us with the same car but with roof rack side rails added for free. Otherwise there were no surprises and the process worked very smoothly.

hbh

Jun 25, 2016

Low-keyed personnel, fair price for my trade-in, clear financing options, the deal closed in a three-hour window, and I drove away in a new 2016 Mazda cx9. Salesman Ronnie Bobst is the best.

Happy customer

Jun 23, 2016

Our sales rep was a major factor in deciding on our new Mazda 6. Anthony Johnson was honest, informative and very patient as we tried different cars and changed our mind from the CX5 to the 6.Everyone at the dealership was helpful and made our car buying experience as painless as possible!

RagTopBaby

Jun 10, 2016

Honestly never expected to have such a pleasant, stress-free, pressure-free experience in a dealership. I was given several options of cars to look at/test drive by my sales rep, Anthony. Upon further interest, was given the keys to a 2013 Hyundai Sonata for two (2) days of test driving! After driving the vehicle, I decided to purchase/finance through my credit union. When I returned to the dealership two days later, was asked how I liked the vehicle and handed over the check to make my purchase! Everyone on the floor was courteous, helpful and knowledgeable. No one tried to "hard sell" me on any options. I am extremely happy with my buying experience and with my new "used" car. Would highly recommend using FitzGerald of Annapolis!

mf32490

Jun 7, 2016

I went to Fitzgerald Mazda in Annapolis to test drive the CX3. I was also looking at the Subaru Crosstrek but wanted to see what else was out there. While I enjoyed the CX3, the Crosstrek suited me better. I was thinking, "oh, well, I'll just go find another Subaru dealership." Cameron, however, was attentive to my interests and offered to look for a Crosstrek for me at the Fitzgerald Subaru location (Gaithersburg). Gaithersburg is a hike for me, but we worked it out where they'd deliver the car to the Fitz Mazda Annapolis location. What a great convenience this was! We worked together to get the right options and the right price. Cameron was quick to respond to the subsequent questions I had, and he was very pleasant and friendly to work with. Sincerely the best experience buying a car!

Harry Warren

May 28, 2016

This was my third purchase from Fitzgerald. Several years ago I purchased 2 Hyundai Elantras from the Fitgerald in Rockville. I loved the low pressure, no nonsense experience and competitive price and was looking forward to that again. Fitzgerald Annapolis Mazda did not disappoint. Everyone was very professional and the final purchase price was within $60 of what I had estimated. We bought the Mazda 3 hatchback S Grand Touring, which everyone in the family loves.

Kimmy930

May 26, 2016

I went into the Mazda dealership with no expectations, I wanted to just check out the new MX-5's. William was super friendly from the time I walked through the door. I enjoyed my test drive and the entire staffed helped me to get the car I wanted at a price I could afford. This is my fourth car purchase, first brand new one. It was by far the best experience so far! I didn't feel any pressure, if I felt like I wasn't sure about my decision, William would walk me back out to show me all the cars. I'm so happy with my decision and I love my new Mazda! Thanks again:)

Elizabeth Vermillion

May 14, 2016

From the moment we arrived at Fitzgerald, and were greeted by William Holt, our experience was nothing but comfortable yet professional. William was not like any other car salesperson we've dealt with in the past and that is a good thing. He was not at all pushy and we really appreciated his friendly professionalism. I would recommend Fitzgerald and, of course, William Holt to any friend or family member interested in purchasing a Mazda.

Erin

May 10, 2016

William was great to work with, he was able to get me the car I wanted! I really appreciated that Fitzgerald was transparent with their pricing it made the process easy and stress-free.

Devon and Becca

Jan 11, 2016

If you are looking for world class customer service delivered with professionalism and sound expertise, you need to schedule your next service appointment with Tony Tiani at Fitzway Mazda on West Street! I own 2 Mazda's and when I upgrade it will be with this Dealership due to Tony's World Class Customer Service! Thank you Tony!. Devon and Becca:)

Jen&Owen

Jan 3, 2016

Rob, John, and Chris made the entire car buying experience extremely pleasant. They were very honest, friendly, accommodating, responsive, and not at all pushy. My husband and I did a lot of research prior to purchasing and found that Fitzgerald offered the most competitive pricing. Furthermore, they spoke to us about offers and options that actually made sense for our situation and didn't try to upsell unwanted packages. We highly recommend working with this dealership!

NW

Dec 30, 2015

Chris Watson, of Fitzgerald Mazda of Annapolis, was a delight to deal with. He was friendly, professional, and understanding of our budget and interest. Chris was very honest and up-front about the several cars I was interested in, and remained patient and polite throughout our entire interaction, which took about three weeks. I was extremely satisfied (a surprise in car shopping, itself) with my purchase and trade-in value, and this is due entirely to the tireless efforts of Mr. Watson. I could not recommend Chris more highly.

BB

Oct 29, 2015

The whole experience from entering the dealership was wonderful. Very low pressure and up front with information. Ronnie was great! He really made the experience a pleasure and not the horrible experience car buying usually is!! All the team from Management to Finance were wonderful and I will definitely be "singing your praises" to friends. Thank you - I love my new car!!!

KK

Oct 28, 2015

If you need service for your Mazda in Annapolis see Tony Tiani for Mazda service. He is great at his job! Very professional and knowledgeable.

MazdaCX5dude

Sep 29, 2015

Working with the Annapolis team was a great experience. They were patient and informative. They gave me a great price on my trade in - John work magic with the numbers, and a deal was had. Richard

Subaruguy222

Sep 27, 2015

Went in to buy a used Subaru Impreza, my first car buying experience. I am very busy at work, so I put down a 500 dollar deposit on friday so I could get the cashiers check and have time to buy it on saturday. A few hours after the down payment, another salesman called me asking how interested I was in the car. I felt as if they were pressuring me with the threat of selling it from under me and I was very uncomfortable. But, I still go in on saturday to buy the car. I notice a dent in the side that was not there when I test drove it and the salesman agreed. They said they could get it fixed on tuesday while I was at work. This was very reasonable I thought. After that, I was asked to sign a paper saying the car was sold AS-IS, after I was told there would be a warranty of 30 days for the car. I asked why this was the case and then the salesman talked to the sales manager and said they were changing the paperwork. All of these things combined made me feel uncomfortable about the level of service, so I told the salesman I would wait until tuesday, when the car is fixed to buy it. I told them that if another person came in to buy it I would completely understand, but would want my deposit back. The sales manager became EXTREMELY confrontational, and when I told him again that I would wait until tuesday, when the car was fixed, to purchase the car he told me that if that was how I felt, that he did not want my business. I was so frustrated and angry, I was expecting this to be one of the happiest days of my life. I will never deal with any fitzgerald auto mall again.

Britany Evans

Jul 17, 2015

I just bought a brand new Mazda 3 yesterday and I had a great experience. it is my first car I got for myself and I was very happy and excited. This dealership exceeded my expectations.

mzd3

May 27, 2015

Everyone was very friendly and helpful without being pushy. Salesmen were helpful and did not rush or throw any annoying sales pitches. My salesman (Ronnie) worked with me on my schedule and spent a lot of time helping me out. William Hoyt also helped me out. The fact that they do not haggle is annoying. But, they had the lowest prices that I saw anywhere so I guess I can't complain. Be aware that factory rebates which anyone can qualify for are already included in the price (eg 500 off for financing) I would definitely recommend this dealership and Ronnie or William to anyone searching for a new car.

Erika1988

May 24, 2015

I had a great experience at Fitzgerald automall. Kutter was especially helpful. He arranged for the vehicle I was interested in to be moved to the Annapolis location. He answered all of my MANY questions with a smile on his face and even came in on his day off to teach me how to use the electronics. Kutter is hands down the best dealer! I will definitely be using Fitzgerald automall for my next purchase.

davemulholland

May 23, 2015

We stopped by FitzgMall Mazda in Annapolis to simply look at the Mazda6 with no intent on making an immediate purchase. Our research on a wide variety of vehicles kept leading us back to the Mazda6 Grand Touring. We were met by William Hoyt, and we made it clear that we were only looking at that point, and he immediately made it clear that he was there to help us look, not to force a sale. And, at no time did he even try to push for a sale. One of the highlights of FitzMall is that they very clearly post their no-haggle sales price on the vehicle, which was significantly under the MSRP. William carefully walked us through the highlights of the vehicle, answering several questions regarding some of the option choices and technical questions. The inventory was great and allowed us to look at the three color options we were considering. When we determined that we wanted a 2015 rather than a 2016 because we liked the in-dash navigation/radio screen of the 15 rather than the above dash setup in the 2016, he found the exact 2015 model with the options that we wanted in the color that we wanted. He set us up on a test drive. Upon our return, the dealership had technically closed for the evening, but the team was still standing by, which was great, because we were ready to buy. Because of the no-haggle sales price, there was no lengthy or bothersome games played to make a deal. While we kept the team there far later than they normally stay, they were awesome, from sales to management to finance. They obtained some great financing terms for us and even identified an additional $1000 in savings on the vehicle. We highly recommend you visit FitzMall Mazda in Annapolis and ask for William Hoyt. Even if you don't buy a car from him, you will not be disappointed with your experience.

mgallo12

Mar 8, 2015

We had a good experience with our sales associate Ronnie Bobst. He was very helpful and gave us all the information we needed. I got a great car for a great price. We had to wait a while to meet with the finance department, and spent 4 hours total in the dealership. This was the only frustrating aspect, everything else went relatively smoothly. I would definitely recommend Fitzgerald Annapolis Mazda.

Reydar

Mar 4, 2015

Plain and simple, I had a great experience with Ronnie and the entire team at Fitz in Annapolis. I got the car I wanted, and a great price. The service was never pushy, and the team was happy to stay late and go through the paper work to make it happen. Great experience

rmancuso

Mar 2, 2015

I called Fitzgerald Mazda and spoke to Kutter McMcneil and he was extremely helpful and friendly. He answered several questions over the phone and we set an appointment for the same day. He was as other reviewers have described him - friendly, knowledgable, pleasant and NOT pushy. He listened to our needs and showed us three cars that fit perfectly. He asked lots of questions and listened to the answers. He explained the Certified Pre-Owned (CPO) process and everything about the car. We ended up purchasing a Mazda3 and couldn't have been happier with the car and the price. It could not have been a better used car purchasing experience. I highly recommend calling Kutter for any of your Mazda needs. I would definitely do business with Fitzgerald again. Thank you!!

dondon

Feb 7, 2015

I first spoke with Kutter McMcneil via telephone about purchasing a new Mazda 3. We made an appointment for the next day. When I met Kutter he was very friendly and pleasant.He explained to me the Fitzgerald way of selling cars. I have dealt with several car salesmen over the years in my previous car purchases and some have been pushy and have tried to use high pressure salesmanship that irritates me. Kutter was very helpful in explaining in detail every question I had about the Mazda 3 I wanted to purchase. He is a genuinely friendly person and we chated about things other than cars. Mr. Gay was also very pleasant and easy to talk to and surly knows his job. He gave me lots of information that was very helpful to me.

Ryche

Jan 12, 2015

After lots of research on a new car, I decided on the Mazda 3. Fitzgerald was the first, and should have been the only, dealership I went to. I worked with Kutter, and his patience, knowledge, and professionalism was fantastic. I must have test drove 3 or 4 models at various times, including one overnight so I could get a feel for the car at night. There is very little pressure to buy from them, unlike other dealerships that soon as you mention a model decide to try talking finances and putting you in the car that day. When it came time to talk money, John was fantastic, answering questions, and giving me a fantastic price. It was a very pleasant experience from start to end. Highly recommended if you are considering a Mazda.

expo

Dec 12, 2014

Dealing with Ronnie Bobst and the entire Fitzgerald team was great. It was important to us to know what we were paying going in. I appreciate Fitzgerald's pricing policy and the price we saw online is what we paid. There were no surprises. Ronnie worked with us to have the car and paper work ready before we arrived to keep our time at the dealership down to about an hour on the day of the purchase.

heather.driskill

Dec 9, 2014

I purchased my 2012 Chevy Equinox from Fitzgerald Annapolis on December 8, 2014 and experienced great service! I worked with Ronnie Bobstr. Ronnie was extremely helpful, wasn't pushy nor did I feel pressured to buy. He helped me get a great deal on my vehicle! He was very up front and had great communication throughout the entire process. Made me feel confident and stress free. I left feeling that I got a great deal! My husband and I plan to work with Ronnie again in purchasing our next vehicle(s), would highly recommend him if you are in the market for a new or used vehicle.As for financing, Jayson Tiani was very helpful. He was able to get my rate and payments where I needed them to be as well as answered/explained all warranty and coverage questions. Very pleasant and knowledgeable.

Dhvolunteer1

Nov 24, 2014

Ronnie did a great job during the purchase of our 2014 Mazda 3. He was very patient with our questions and waited for us to make a no pressure decision on the purchase of the vehicle. Ronnie's extensive product knowledge when trying to select the right trim packages and colors for the car, as well as the demonstration and use of the car 's features were second to non. Ronnie's professionalism in dealing with us made us very comfortable with him. Ronnie's friendly, no pressure attitude is what won us over! Job well done!

bwturner

Jul 30, 2014

My wife and I were in the market for a new vehicle to replace my 2009 Silverado 1500 extended cab because we are expecting our second son in a few months and need the additional space for a second carseat. I can't begin to explain in words how refreshing it is to deal with a car dealership that is as transparent as Fitz. All of the gentlemen we dealt with that day were friendly and as upfront as possible. Ronnie worked toward our needs and showed us some great vehicles with plenty of space for our family. Once we decided on a vehicle (a used 2013 F-150 Supercrew), we were led into the showroom and sat at a table to discuss price. It was at this point that my wife and I naturally raised our guard and prepared for the "negotiation process" that one would expect to encounter at a dealership. To our surprise and delight the price was presented to us in an understandable, easy to read, transparent fashion. No hidden fees. No "let me send you to my finance guy" so he can confuse you with a bunch of back and forth. No let me get my manager who will get his manager who will promise me that I"m getting "One heck of a deal". None of it. Even now I can't think of a way the guys at Fitz could have made our experience better. After buying the car and trading in my old Silverado we got home and realized that we had left a customized CD of kids music that belonged to my son in the truck. I called Ronnie and he had it in the mail that day. It just goes to show you how customer focused these guys are at Fitz. We absolutely loved our experience at Fitz and plan to go back for our next car/truck.

Robbed Annapolis

Jun 23, 2014

I feel robbed. I had to get a tire sensor replace today in my Mazda. On the phone they qouted $130, i took time off work and when I turned up they charged $240. They claimed thier price excluded labor. While I was there I called Heritage Mazda they qouted $160 including install and the sensor. I had no choice but to go with Fitzgerald as I needed it done. However i just called pep boys...$69 for te sensor and $20 to install. You expect dealer prices to be high, but pepboys were $89 (total),heritage (another dealer) were $160 and the gangsters aka Fitzgearld were $240. I will never buy from them again.

ovybox

May 31, 2014

My experience: New car purchase with Anthony JohnsonI must say I am impressed with how honest and simple they kept the buying process. They were one of the two lowest price quotes I got (over the internet) and kept their word until the end. They did not have the car and had to transfer it from another dealer, so I was a bit uneasy about the deposit. But Anthony convinced me that it was simple and in the end they did not even take the deposit (I went in the same day). They transferred the car in a few hours, which I thought was amazing. Anthony kept me informed all through the process and he started the credit check process before I got to the dealership. By the time I got there, everything was ready for me: just test-drove the car (prepared impeccably), signed the financing papers and we were on our way. Just a great guy to work with. Jason, in the financing department, had everything perfectly organized and labeled and we finished the papers in 10 min. He did ask us about the extended warranty in a very polite way but we did not need it; no pressure whatsoever.

FatCat68

Mar 9, 2014

Ronnie was very informative, he made me feel comfortable throughout the entire car buying purchase. It was nice to deal with a salesman who did not make me feel pressured!! Im looking forward to my next purchase through him at Fitzmall.

vanessa1969

Jan 29, 2014

I stopped in just to look at a Saturn outlander but it had more miles then I was looking for but an extremely nice clean trade in. Me and my husband were welcomed with a friendly smile and prompt attention. We were not pressured into anything unlike most car salesmen do when you walk through the door. That was great because I absolutely hate a pushy high pressured salesmen. Especially one who tries to talk me into something I don't want and then tries to rip me off as well, like their giving me a good deal. That absolutely will not happen at Fitzgerald auto mall in Annapolis, MD. They made us feel right at home and completely comfortable in every way. First they approached us to find out just what we were looking for in make, model, year, size, exterior, interior and mileage wise. Then we looked over the vehicles they had in inventory their as well as other locations of their stores. We were told don't except anything else but what you really want because then you won't be happy and we want you to be completely satisfied with your new purchase. We found a Mazda 2013 with 15,800 miles on it and we were let take it home over night to see if it was what we were looking for and met all our needs. It met all expectations and more for a mid size affordable SUV you could not ask for more. Me and my husband didn't have the best of credit and Jason Tiani worked his self ragged to get us approved at a halfway decent rate considering our credit history. Know body else living could have done any better job then Jason Tiani did for us. Not to leave anyone else out everyone was great to us and did their utmost best to help us out in time of need. If your looking to buy a new or used car you can't go wrong they will do everything in their power to help you out and give the best deals in town. I would like to especially say Thank You to the store manager, Scott Gates salesmen and Jason Tiani loan officer who worked so hard to get the best deal for us!

cmroubic

Nov 2, 2013

From start to finish my experience with Fitzgerald Mazda was very pleasant. Anthony is very customer oriented and was willing to work with me over the course of several visits and many phone calls. He worked very hard to get me a great deal, and I'm incredibly happy with my new Mazda3. Jayson in financing was very efficient and got me into my new car with no hassle. I would recommend this dealership to anyone looking for a straightforward and stress-free car purchase.

zprager

Sep 21, 2013

This was the easiest car dealership I dealt with. They have a 'no haggle' price that is simply lower than any other Mazda dealership I saw. Anthony was incredibly nice and patient with my rather slow, deliberate (indecisive) car-buying process. i came back a second time when Anthony wasn't there and Cameron provided exceptional customer service, even though I wasn't his customer. I have no complaints and only positive things to say about Fitzgerald Mazda.

jxw5

Aug 28, 2013

Overall great experience from sales with Joe to finance with Justin. Great pricing and excellent customer service! Super friendly and not pushy ! Also know from previous experience, service department is excellent as well. Return buyer and will return again.

KTLeSueur

Aug 28, 2013

Randy was friendly and professional the entire time. He was really personable and answered all of my questions in a timely fashion. I highly recommend him and really enjoyed the time I spent with him.Jason was also great, and made the paperwork process more bearable.Both of the guys I worked with were awesome, and I definitely hope to work with them again.

tqd6

Jul 17, 2013

I found the dealership via cars.com, since I was searching for Mazdaspeed3's (MS3) in my area. I was paired with Salesperson Joe Frantum, who was very helpful and knowledgeable. Joe was easy-going and professional. I had arrived at the dealership near closing time and with no intention of buying a car that night. After test driving an MS3, Joe had the mentality of, "If you like this car, then what can I do to put you in it tonight?" We struck a deal that was very reasonable and maximized my trade-in's value. Joe, Tawab, Jason, and a mechanic stayed well after closing to make sure everything was in order. All in all, it was a very enjoyable buying experience, and I would recommend them to anyone looking for a Mazda.

josephhenshaw

Jul 2, 2013

After doing some research online for the vehicle I was looking for and getting price checks from various dealers and websites Fitzgerald had the best price I could find. I spoke with Joe Frantum over the phone who was extremely helpful with giving me details on the car and availability. He gave quotes over the phone for pricing options and made everything extremely easy.In person, everyone was even smoother. A no hassle buy with nothing given but the facts. Had it been less busy the process would have been as quick as it was painless. I got a great price for my trade-in and am extremely happy with having gone to Fitzgerald Mazda for my new Car.

johnreilly

Jul 1, 2013

Fitzgerald sold me a car that is top-notch. The sales and service too are top-notch. I would recommend to all parties looking for a used vehicle since they tend to be much more thorough in going over vehicles they sell than most companies in that business. Joe Frantum who sold me the Ford Escape Hybrid is extremely knowledgeable in the vehicles he is selling. I was very impressed with his sales expertise and would buy another vehicle from him in the future. John Talone

jsurrick

Jun 11, 2013

Probably the best buying experience I have had. Anthony was great, no pressure, just good information. There was no haggling over price (they have one price, take it or leave it), which was very refreshing. I was more than satisfied about the money I got for my trade. And when closing the deal with Ginger there was no pressure for extras or add ons. All and all great people and I got the car I really wanted.

dsangria

Jun 4, 2013

Fitzgerald's was a great, no-hassle car buying experience. I received a prompt response after I submitted my inquiry online. The deal was far better than what other Mazda dealers were offering. Anthony was very helpful in answering our questions and in showing us all the features of our new car. I highly recommend Fitzgerald's for anyone looking to buy a car. This is how car-buying should be.

anderril

Jun 1, 2013

Absolutely best car buying experience I've ever had. Anthony did a great job listening to what I was asking for and then finding an exact match which met my needs -- didn't press on me to settle for anything less or anything he had immediately available in the yard. The vehicle wasn't in stock and he found one in the metro area and helped land the exact car I wanted -- even over the Memorial Day weekend. Most interesting is that I have two separate car buying services available -- the on-line quote from Fitzgerald beat each by nearly 3%. Closing was just as painless as nailing down what I wanted; Anthony had everything ready when I walked in the door and Jason had the financials ready as well. As I said, best car buying experience ever end-to-end. I'll be back again and everyone should at least make a stop through their website when they are looking!

CharlesG1972

May 24, 2013

Excellent and Efficient based on my experience here I will never go to another dealer for a car purchase.Anthony,Ginger and John were all great to work with. I did a lot of research on the car on my own before stepping foot on the dealership lot.I had about 30 or so emails with Anthony before my visit and he never pressured me at any point. If the service department is as good as the sales team... I will drive the 38 miles for service.Great Job!

Jmaldonado

May 24, 2013

A great experience overall. The product speaks for itself, and the salesman, Anthony Johnson was both helpful and a pleasure to work with. I definitely recommend this dealership to anyone looking for a car in the area, new or used.

mekennedy

May 15, 2013

Outstanding service as usually from Fitzgerald. I have used two seperate dealers in Maryland. Both have been fantastic. I highly recommend Annapolis Fitzgerald. Each time I have been there they have been extremely courteous, quick, efficient, and thorough.

ryanzamora2

Apr 29, 2013

If purchasing a vehicle from this dealer, I recommend working with Anthony Johnson. He is a naturally patient person, and excels in customer service. Perfect.

sedghiv

Mar 24, 2013

My wife and I bought a Mazda 3s certified car from this dealership. We were very happy with both the selection process, financing, and delivery of the car. The General Manager Mr. Tawab, Sales Manager Mr. John, and the entire Sales/Fianancing team were friendly, honest, respectfull, and willing to listen to us and recommend to us the car that fits our requirements.My wife and I would go back and buy another car from this dealership and this management team. I would strongly recommend that you go see Mr. Tawab and Mr. John at the Mazda dealership when you want to purchase your next car. These people are certainly on your side and are willing to listen to you and sell you a car that fits your needs. Just stop by and say hello to them and you will see the difference. Not pushy at all but very honest. Thank you the Fitz Mazda team at Annapolis Fitz Mazda. Regards, Azy/VS

spollard65

Nov 18, 2012

Crooks! I had an appt for weeks for the accelerator recall repair and also asked for estimates to replace headlights and fog lights which were cracked and etched and asked if they could find out why my radio reception is terrible. After keeping me waiting for over an hour they said they didn't have the parts for the recall. They don't do recall work on the weekends so I wasted a day of annual leave. They then said they don't work on radios since I had aftermarket satellite radio antenna installed for my portable radio - because the mazda reception was so bad! They said they don't replace the whole headlight with cover and that I could have them try to polish the etched covers. I told them they already did that and made it worse and you can purchase and install your own headlamps from mazda parts bought on the internet. Then they tried to tell me I had oil leaks and bad gaskets that would cost $3600 to fix. This is bull unless they caused it themselves which they shouldn't have even looked at. I have it serviced regularly and have no leaks. It was especially suspicious because when I dropped my car off at the desk an older gentleman was paying just that amount for a identical list of problems on his car. These guys are crooks! Don't trust them with your vehicle.

adle0001

Jul 3, 2012

Only dealer who quoted the bottom price without a problem. I have bought new and a used car from Fitzway and I am very pleased with their non-pressure service throughout the entire car buying process. I would absolutely recommend Fitzway and I would certainly purchase cars from them again.

Dshumaker

May 8, 2012

Everyone I delt with was very professional and went above and beyond my expectaions. I am a single woman and was a little nervous about buying a car. John Gay called me within hours of my email request on information. He understood what I was looking to do and went about to make it happen. He even went as far as to have the car delivered to my house with paperwork ready to be signed. It took at the most 15 minutes and the exchange was made, papers signed, and I had the new car a wanted! He is even going to FEDEX my tags when they come in!! I have told many many people how pleased I am with this dealership. I could not even imagine a procedure running smoother than this did! I am beyond pleased!! Thank you!!

amanda804

May 2, 2012

Stay awaay from the serice department! They tried to charge me $600 to fix something that only cost me $40 to do at my local car shop! And they were horrible to me. Do not sign any paperwork! They asked me to sign before inspecting my car and then said that I had committed to the work by signing the paper. Stay away!

unhappyfitzcustomer1

Apr 13, 2012

First, expect "bait and switch". They will quote discounts that you can't qualify for, such as Mazda owner, and the initial price quote will go up. After purchasing the car, they can't do something as simple as register a car. I've been waiting 53 days on a 60 day temporary tags. Phone calls and emails are not returned.

tsloan71

Mar 31, 2012

This is the 2nd car my family has purchased from Joseph. Class act all the way this gentleman went through every line of our purchases and made us feel extremely comfortable with our 2012 CX9 purchase. He is my salesman for life. Could not be happier

Leland.William

Mar 17, 2012

Joe was great to work with. He was very responsive when I had questions on options and was reassuring when I ask him several times to make sure I understood the walk-away-price that he gave me.Though Fitzgerald required a personal check for the full price of the Car, while waiting for my Credit Union, he worked hard to make sure Fitzgerald didn't have to cash my personal check.I'll definitely check with Joe if we need another Car!

jr1000

Nov 26, 2011

Promised us a certain price if we bought on the holiday weekend. Would not correct the price as agreed after they made a mistake in the paperwork.

mdhoope

Oct 6, 2011

This is the third new car we have purchased from this dealership and the third time Joe has been our salesman. In short Joe was one of the major reasons we came back to Mazda and this dealership. He is very personable, knows the product, and is absolutely fair and honest. He treated my daughters with respect, explained the product, the purchasing process-paperwork and is now their salesman of choice. I have purchased numerous new cars (for myself, spouse and daughters) throughout my lifetime, Joe has been simply the best dealer representative I have personally encountered.

bree.gray

Sep 26, 2011

My experience at Fitzgerald Mazda of Annapolis was the most relaxed, stress free car buying experience that I have ever had. I first contacted them via email and received a quick response with an accurate "out the door" price. When I arrived at the dealership Joe Frantum was extremely kind and helpful. He helped me to understand all of my options between two different cars that I was considering. He did this without automatically trying to send me the more expensive car, as another dealership had done. I feel that I got the best deal and service possible. I would highly recommend this dealership.

brentdg

Aug 23, 2011

We got our pricing through Consumer Reports. I knew exactly what I wanted and they found the car. The price was lower than anywhere else, but mostly I liked my experience because Jake Spencer was really straightforward... as compared to other dealers I spoke with. I would definitely work with them again.

grimesman84

Aug 11, 2011

Shopping with Fitz was a great experience. Friendliness...5, everybody was great there, they worked with me...even after I shopped their price around to get a lower price (more on that later), and after I got a ridiculously low price and said I was going elsewhere, they just said "Thanks, we understand," and that was that (until they called me back saying they could match it).My overall experience was good. I did have to wait a while after I purchased, which is my only complaint (but it was unavoidable and I can't blame them). Otherwise they were friendly, explained everything, and let me make my decisions. Like every other dealer they try to get you to do add-ons (rustproofing, etc.), but you can find out much more information about that stuff on their website before you go in, so you aren't making snap decisions in the heat of the moment, and they put no pressure...they just explain what everything is, what it costs, and if you say "No," that's that.Like most dealers, they list the lowest possible prices on their website to try to drum up interests...but unlike some they are pretty upfront about what those prices include (e.g. they'll say if it includes loyaltly cash). And like most dealerships, if there is a lower possible price they can show you, if only you'll give them your contact info. Of course, most places quote you a price you can only qualify for if you're a Mazda owner in the military who's driven it on the moon...and then they just send you emails and phone calls asking "When can you come in." Not Fitz...they sent me one automatically generated email, but a day later, Cameron sent me an email that explained that price (and how they came up with it), explained purchasing options for the vehicle I inquired on in full detail, i.e. with freight (all of their quoted prices include freight), and showing what taxes, tags, etc. would come to, and giving you an out the door price, as well as finance/rebate options (and payments if I financed). Since they were...by far...the most straightforward on price out of the gate, I went to them first. I wasn't sure the price they quoted me would be the lowest, until I visited other dealerships, asked for their lowest price, and they looked at the quote, shook their head, talked to their manager for 20 minutes...and said they thought they could beat it by $100. And when I called Cameron to finalize the purchase, he came in even though it was his day off. Their way of doing business is light on pressure, high on up-frontness, and I guarantee if you walk in there and walk out with a vehicle without visiting another dealership, you'll get a fair price (even if it's not the absolute lowest price you could get if you shopped around, it will be right there...and without tons of annoying pressure...although I would still recommend shopping around).

mschnittman

Apr 4, 2011

I recently purchased a 2011 Mazda 3 iTouring sedan from the Annapolis, MD dealership. The car was purchased via email, telephone, and fax -- as I live in NY. I have never made an expensive purchase sight unseen before, but was relying on the past experience of a good friend, who did business with them 6 months ago at the Gaithersburg Toyota dealership. In all of the years that I've bought cars, I have never had a positive experience with a car dealer. There was always some gotcha -- the price, hidden fees, immoral salesmen, poor service after the sale, etc. My salesman, Anthony Johnson, was honest, professional, and knowledgeable. I was treated fairly, the staff was courteous and helpful, and there was no creative accounting presented during the signing of the contract. The car was fully prepped and waiting for me at the time that I arrived. The final paperwork took less than 1 hour from the time of my arrival. The dealer even gave me the car with a full tank of gas, knowing that I have a 300 mile drive home after leaving. Outstanding service!

Cooper72

Apr 3, 2011

Ronnie was such a great guy to work with. Very knowledgeable and extremely helpful. Keith worked well with us. A really nice guy a great GM. Such a great experience. I normally hate going to buy cars, but the team at Fitzgerald Mazda took that stress away.

gyvergb

Mar 22, 2011

Going to Fitz of Annapolis I already knew what car I wanted. I was pricing and comparing three dealerships in the area. While I never trust car salesmen, I can honestly say Joe put me at ease. To start off with I appreciated the straight forward "Out the Door" price he gave me via e-mail. One of the other dealerships attempted to hide their real price by putting small print in the e-mail mentioning charges excluded as well as assuming I qualified for all rebates and incentives (Sorry I never owned a Mazda before). While on the lot I mentioned another of his competitors was trying to tell me that their white peril paint was a 200 dollar option that he was giving to me for free. I was shocked when Joe substantiated that it was a 200 dollar option instead of letting me believe that the other dealer was being a little dishonest which would help his cause. Bottom line Fitz of Annapolis had a great price, a trust worthy salesperson, and now another satisfied customer.

dcassee

Mar 22, 2011

Very upfront and straightforward with pricing. I picked out a new car on their website, exchanged a few emails with the sales rep and arranged to pick up the car the next morning. They had it parked out front and ready to go when I arrived. The paperwork was done quickly and efficiently and I was out the door within an hour. Very fast, courteous, and professional. Shopped their offer around and nobody could beat their price. Overall a great experience and I would highly recommend them.

hunter_lennox

Mar 21, 2011

Provided exactly what I wanted quickly, efficiently without a long wait to get things done. They told me what the price was, lived up to the agreement and had the car ready faster than any other dealer I have ever dealt with. Fast quick, efficient service. Car is great. After sale questions answered immediately.

tlwarth

Mar 21, 2011

I researched prices for my new 2011 Mazda 6 online and USAA reocmmended this dealer. I phoned on Monday morning and spoke with Joe. He had the car at my requested price, said he would honor my CarMax value quote on my old car and would have my new car ready in a few hours. I filled out their online credit form and only had a few papers to sign when picking up the car. Joe stayed late on his shift to take care of me after my work day. I really enjoyed the friendly staff and did not get hassled on price or options. I will be taking my new car to the dealer for service and hope the service staff is as helpful.

Kalenalyn

Mar 19, 2011

I have had only one other experience with purchasing a car and it was awful. I went into this with the expectations that all car sales people are pushy and just want to make their money. I was wrong. I walked in on a Friday morning knowing exactly what I was looking for - a Gunmetal Blue Mica i-Touring Mazda 3 with a sunroof/moonroof. Joe immediately jumped up to help me when I walked in. He explained the "Fitzgerald Way" and instantly showed me the style vehicle that I thought I wanted. He told me to take a look, sit in it and that he would be back with the one I asked for. I looked in, sat down, and got comfy. Joe returned with the very car I asked for, with every feature I knew I wanted on the car. I was able to get in and sit in the driver's seat and go for a test drive! I test drove a car that had 1 mile on it, and had been sitting in the back of the lot for some time. Joe instantly started talking about the car, its features and what I could expect owning a Mazda 3. The wheels seemed a little unbalanced, and before I could say anything he had already explained about the wheels needing time to warm up since it had been cold and it had been sitting on the lot. I noticed through our drive that it balanced out shortly after him mentioning that. We went on the highway and through back streets to be sure that I got a good feel for the car. We got back to the dealer and I don't think I was able to hide how IN LOVE I was with this car. I didn't want to get attached because we hadn't discussed money yet and I was set in my mind that I was not spending more than $25k. When we sat down we were told that the car was under invoice and that this was the price. We asked to see the invoice and instantly he got up to get it. I toyed around with whether or not I was going to buy the car but I think I knew in my mind that I was leaving with this new car! Joe helped me understand everything I needed to understand about the car, what it did, the service options, warranty options, etc. I made the decision and instantly was hooked up with someone in the financing department to fill out the necessary paperwork. From the time I walked in to the time I walked out with keys to my new car, the process only took about 2.5 hours! While the visit was quick, I left feeling that I obtained all the proper knowledge on my new car. When getting in prepared to leave, Joe even helped me set up the bluetooth device through my car for me to utilize the phone over the speakers. He went above and beyond to make sure that I loved what I bought and understood all of the features that came with it. I went back today to get my new tags and again, everyone I encountered were very helpful and friendly. Joe asked if I had any questions, if everything was running okay, and how I liked my purchase so far. I told him that I not only made the right choice of car but that I made the right choice in where to purchase it. Everything about this dealership has made me happy and secure in my decisions. They even put the tags on for me before I left. I am so glad I made the decision to go to Fitzgerald Auto in Annapolis!

rlamdur

Sep 24, 2009

The salesman was friendly and low-pressure, they gave us a very reasonable price on our trade-in (which was a VW), and the service has been great and easy to dealt with. I go back there for oil changes even though I live in DC. And we love the car - a Miata.

baywulf

Jun 12, 2009

While this dealership is not brand new w/ all the new things, their sales staff and service are terrific. I purchased a Mazda 6 from them w/ no hassle and no change in pricing details like other dealerships (Browns). Joe was a pleasure to work with.

rmach

Mar 19, 2009

Fitzgerald Annapolis deserves the top rating. Here a few reasons why:(1) They have expert knowledge of the Mazda and competitor products.(2) They were wonderful stewards in the car buying process.(3) They pay attention to details.Your 250 character count limitation is misguided. Good writing is not determined by length. It's short and clear.

lee4star

Aug 11, 2008

Rich was extremely responsive to our needs and price range. Printed out a quote and payment schedules for various terms like we asked. Did not pressure us to make an immediate decision. We have bought two cars from Fitzgerald now and have been very happy with both the sales and the service. Andrew (in service) helped me keep my older car in top shape and reminded me for the regular maintenance. Everyone was very helpful and made sure that our buying and servicing experiences were positive.

jeschramm

May 25, 2004

Absolutely outstanding in both sales and service. I couldn't be happier. Every sigle employee is top-notch and they go out of their way to make the car-buying and car service experience as painless as possible. Other dealers should take lessons from Fitzgerald.