Fitzgerald Auto Mall Frederick Baughmans Lane reviews

srma0105

Oct 10, 2016

AVOID FITZGERALD SERVICE!! Without a doubt the worst service department I have ever dealt with. We took our car in about a year ago for an oil change. When we went in to get it the seats had grease stains on them. When we brought it to their attention, they were indignant and rude about it. They wiped at the spots but I ended up finishing the job myself. A year later I get a recall notice and decide to try Fitzgerald again since it is the closest Chevy dealer. I had them change the oil as well. Came to pick it up and it had grease on both front seats and one of the seats was reclined most of the way back. The service manager on duty did offer to detail the car but they needed to keep it through the end of Monday (from Saturday) I came in at 5 on Monday and the service advisor had instant attitude when we came in.. I go out to the car and it was clean but on the outside was a large black smudge. The service manager came out and cleaned it off but was very short and unfriendly about it.. If you like being treated well by the dealership doing your work try Criswell.. Its a little further to drive but they actually value their customers.

haldeb

Oct 2, 2016

Jason was the best, he took the time needed to explain things to me and was very helpful to both me and my wife. thanks much Jason your the kind of person that will make me come back to Fitzgerald.

Timlee123

Sep 27, 2016

Got a great deal on the car of my dreams! Jason worked within my budget to get me where I wanted. He was kind, thoughtful, and very informative! Will be a Fitzgerald member for life.

HappyFamily

Sep 21, 2016

We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go.

mike555666

Sep 19, 2016

I have been buying cars from Fitzgerald's for over 20 years. I would not buy a car from any other dealer. The sales staff are excellent and the Fitz advantage is really great. I love the no hassle deal and I got a very fair price for my trade in. They found the exact car I wanted at another dealer and brought it into the dealership the same day. I could not be more satisfied. Brent Johns was fantastic sales associate. I would recommend highly to help with any purchase.

JWW

Sep 15, 2016

We recently had another great experience purchasing a car at Fitzgerald. This was our second car purchased at Fitzgerald in the last two years. Just like the first purchase, we felt good about this from start to finish. Fitzgerald pricing on quality preowned vehicles is second to none. Jason Saville was extremely helpful from the first handshake to our follow-up questions two-weeks after the purchase. There was no pressure, everything was very casual and pleasant. He let us ask all the questions and followed up with knowledgeable, straight-forward answers. It was pleasure working with Jason! I must also mention that Kevin Bull in the service department is the reason we started shopping for our last two cars at Fitzgerald. We have had our GM cars serviced with Kevin for the last 5 years. Kevin provides amazing service support. From answering our mundane questions, to offering different options for service/repairs, to a precise explanation of exactly what is needed Kevin keeps our vehicles maintained and makes us feel comfortable explaining every step of the process.Whether we walk in the front door, back door or a side door, we are always greeted by a personable and helpful associate. That is why we will continue to bring all of our business to Fitzgerald.

LToles

Sep 14, 2016

I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with Fittzgerald Auto Mall in Frederick. EVERY person I have ever dealt with at this location is extremely professional and courteous. In the service department, I've worked with Seth Dawson several times and most recently, Kevin Bull. I would give 6 or more stars if I could!

mattst11

Sep 11, 2016

This was the easiest and best auto purchasing experience we have ever encountered, particularly due to our salesman Brent Johns. My wife and I already knew what vehicle we wanted to purchase, and I contacted Fitzgerald Auto Mall to speak to a Mazda salesman. I was immediately connected to Brent Johns. I explained to him our current vehicle situation and our purchasing needs. Brent was very knowledge about the Mazda 6 we were inquiring about, and answered all my questions and concerns. If Brent did not have an immediately answer for me, he researched the answer and contacted me within a very reasonable time period, usually within minutes. Due to my wife and I living over an hour from the dealership (different state), Brent made sure to get all the required documents from us prior to our purchase date in order to expedite the purchase process when we arrived. When we arrived at the dealership, we were approached by very friendly staff. The transaction process went smoothly, and our Finance Manager Mike Sienkiewicz was also very friendly and knowledgeable. This was by far the best car buying experience my wife and I ever had. If you are ever in the market for a Mazda or any other vehicle offered by Fitzgerald Auto Mall, you will not be disappointed. One of the best parts about this dealership is their No Haggle practice. We will definitely be coming back in three years when our new vehicle lease is coming to an end.

BigRedMazda

Sep 8, 2016

Brent is a straight forward shooter. Easy to talk to and no "salesy" stuff to deal with. Working with him and the dealer overall was clean and simple. Would HIGHLY recommend!

jfalcon7

Sep 8, 2016

Brent was professional and helped me research the best Mazda 6 for our family. It took a little time to find the one I wanted, but he was patient yet persistent in finding what I was looking for. Overall it was a great experience.

miah5475

Sep 8, 2016

I spent Labor Day this year purchasing a new car from Fitzgerald Auto. I think I was very fortunate that Mark Lawson was working that day. It began with a "is there anything I can help you with" and ended with handshakes and smiles. Very thorough and friendly. I can't image a better car buying experience.

EDWIN P NIEMANDT

Sep 4, 2016

Best dealership by far. Brent Johns was very patient and knowledgeable about the vehicle I purchased. Mike Sienkiewicz gave me the best finance deal. It was a pleasure buying my car from Fitzgerald Frederick and I recommend them if you look for experience, friendliness and honesty.

Jeanie Wilbur

Sep 4, 2016

Nice experience working with Mark Lawson. He found the perfect vehicle to suit my needs. The decision making process was not easy for me personally, yet Mark listened to all my requirements and facilitated the process with no pressure. He has looked after me post purchase as well, ensuring that my new to me vehicle had everything it needed.

Globalninja64

Sep 3, 2016

Second purchase through Brent. Always a pleasure. Very polite . Extremely knowledgeable of the vehicle. Fitzgerald's is the dealership for me always. I always appreciate the low no haggle price at Fitzgerald's.

MusicTeacherGuy

Aug 31, 2016

I love Fitzgerald! Brent Johns is fantastic! He was very knowledgable of the different vehicles and which brand would best suit my style. He was very thorough in explaining the features of the vehicle and very personable too! It shows that he cares about your experience and that really makes a difference!

M_Boylan

Aug 30, 2016

I hadn't bought a car before but Mark was very thorough and took me through the steps including helping me get insurance. He and Joshua were very professional and friendly, which made the process a lot less stressful than it could have been. I would definitely go back again.

Jim&ellenk

Aug 22, 2016

We leased a Mazda and everything went very smoothly and easily. Brent was very knowledgable and helpful. We would go back if or when we need another car.

Keith O Hively

Aug 19, 2016

Very good deal on the used car we bought. Mark is an excellent salesman. He kept us up to date on everything and we were very pleased. We would definitely recommend this dealership.

Rusty Austin

Aug 16, 2016

Brent was very professional and thorough throughout the purchase process of our new Mazda CX-5. My wife and I felt that we were not being sold a car but assisted with the selection of the right car for us and guided through the purchase process. Based on my research prior to visiting the dealership, I knew that we were offered a fair price so there was little negotiation required. I would definitely buy another car from Brent and Fitzgerald Mazda.

Angel04

Aug 14, 2016

It was a pleasure to work with Mark Lawson on the purchase of a used car. He was very knowledgeable and helped me find the right vehicle for me and my budget while making the process as smooth and painless as possible. The way car buying should be!

titleist44

Aug 11, 2016

Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handling my few issues with my 2015 Cadillac Escalade,,, Seth and Chuck have been nothing but professional and courteous every step of the way through a very trying time. Their professionalism on handling these minor issues, have been second to noneTheir service department alone would be the reason that I would buy a car again from Fitzgerald auto Mall... When you talk about white glove service, their entire team performs at The highest level. Everything from your car being cleaned to perfection , them holding the door...etc... Sylvia Westerlund the Customer Relations Manager, have been an incredible pleasure to work with over the last year and a half. I would give them the highest marks for customer service,and highly recommend them , to anybody looking to purchase a vehicle, or having their car serviced. Again, I want to personally thank, Seth, Chuck, Sylvia, And Tim . for all their hard work, and help that they have provided.Sincerely,John McAleer

Vonbus68

Aug 10, 2016

Mark Lawson was a pleasure to work with on my purchase of a used Chevrolet Silverado. He was very knowledgeable of all the options and their operation. His style of salesmanship was refreshing, as he didn't attempt to "up sell" me on my purchase, and was a very attentive listener concerning my financing needs. The experience as a whole was everything that I expected from a long standing dealer with a good reputation. I will return to Fitzgerald auto mall the next time I'm considering another vehicle.

dlester6

Aug 8, 2016

Brent Johns and the team at Fitzgerald completely defied my expectations of the car buying process, in a good way. Having never bought a car from a dealership before, and having recently emerged from the nightmare which is mattress shopping, I came into the process fully prepared for greasy salesman, deceptive pricing and high-pressure tactics. Instead, what I found was a friendly, down-to-earth environment, with genuinely helpful customer service, which made my dreaded car-buying experience not just tolerable, but actually enjoyable and pleasant! From the moment we went for my first test-drive, it was clear that Brent is someone who understands and shares the pleasure and enjoyment of driving. High-pressure sales instantly turns me off and makes me want to run the other way, so Fitzgerald was clearly the right place for me. Brent was extremely patient and accommodating during my search; I took lots of time deciding and trying out different cars, and he indulged me by letting me go into twisty back roads in the mountains, so I could really get a good feel for the car. I had very specific cargo requirements for my car due to being a musician with lots of large musical gear, and he allowed me to take multiple vehicles to my home to try loading my gear in to see if it would fit. During the whole process, I felt totally relaxed and unhurried, and Brent's enthusiasm seemed to come from his love of cars rather than the need to make a sale. This is how sales should be -- an ideal salesman sells the product because of his own genuine appreciation and enthusiasm for it.I have equally high praise for Josh Gutzman in Finance, who was totally laid back, friendly, transparent and informative. Before I made my decision, I went to four or five other dealerships to try lots of different cars, but I ended up back at Fitzgerald not only because they had what turned out to be the best car for me, but also because they were people I felt comfortable working with.

melvinchevy3

Aug 6, 2016

This is the 4th vehicle we have gotten from Fitzgerald's. The sales staff and service department are exceptionally committed to customer satisfaction! Kudos to Jason Saville, Bob Banan and Josh Gutzman. They are truly very professional! I am sure our next vehicle will come from Fitzgerald's.Sincerely, Thelma, Debbie & Melvin

Teresa and Gary Taylor

Aug 4, 2016

Brent Johns was a delight to work with. The car buying experience could not have been easier - he was knowledgeable, personable, and able to answer all of our questions. We would highly recommend Brent and Fitzgerald Auto Mall to anyone in the market.

LoriD

Aug 1, 2016

I was referred to this dealer by a friend and I couldn't be happier with my experience. I worked with Jason through phone and email to narrow down my search to the cars that would work for me. This made the process on arrival easy. They shared all of the inspection paperwork and vehicle history before I even test drove the car so that I could be confident that the used car I wanted had a good history of care. I left with the car I wanted at a reasonable price after a wonderful experience.

Danielle Grinder

Jul 28, 2016

Thank you VERY much to Rob & Brian for making my car buying experience AMAZING! I called & spoke with rob to make sure the VW was still on the lot. By the time I got there (15 minutes later), he had already put air in the tires, gas in the car and had it cleaned up ready to go for me to test drive. Not ONE time during our test drive did he initiate conversation about financing. He solely discussed features of the car and answered all of my questions. Rob was extremely knowledgable! My husband and I had been car shopping for awhile now and when I went in by myself to look at this car and had the experience I had, I ended up purchasing. Thank you to Rob for making this experience not only memorable, but relaxing, calm and easy. Thank you to Brian for making signing the papers a lot of fun & relaxing. We will definitely be back to purchase another vehicle, and will definitely recommend Rob to friends and family who are looking for a vehicle. Thanks again!

Debra Leary

Jul 26, 2016

After my car was totalled by a careless driver, I was forced to shop around for a new vehicle. Following several bad experiences with high pressure salesmen, I was fortunate to discover FitzMall and Mr. Jason Saville. The no haggle policy allowed me to see what my monthly payments would be immediately for any car on the lot. The selection was excellent and Mr. Saville made the process a very pleasant and informative experience. I will definitely be recommending Mr. Saville to my friends and will return to Jason and FitzMall the next time my husband or I need a new car or truck. Thank you, Jason!

LisaR

Jul 24, 2016

Thanks so very much to Mark Lawson and Josh Gutzman for the amazingly painless car buying experience I had on Friday night! I had not purchased a car in several years and was absolutely not looking forward to it. Both Mark and Josh were so friendly, knowledgeable and helpful, that it made an experience I was dreading into a very pleasurable one! And Mario Meyers was great to chat with on the phone before I even got there. I would recommend them (and FitzMall) to anyone looking for a new or used car. Thanks, guys!

melvinchevy3

Jul 23, 2016

This is the 3rd vehicle we have gotten from Fitzgerald. Everyone has done an excellent job in customer satisfaction! Jason Saville, our salesman has gone above and beyond the call of duty to make sure we are pleased with our purchase and make it possible we could afford the car and were 100% and completely satisfied. Also the sales manager Bob Banan worked with us to ensure we were completely satisfied and happy with our purchase. Kudos to Jason and Bob! The service dept. has done an excellent job in the past also. I am sure our next vehicle will be purchased at Fitzgerald's and will definitely recommend Fitzgerald's to family, friends and others. Sivcerely, Thanks again, Thelma and Melvin

CrazylegsKorb

Jul 22, 2016

All the employees are kind and helpful. There was no pressure when it came to leasing my vehicle. There was no hassle when it came to negotiating a price for my vehicle. The service department is fantastic. All the features of my vehicle were explained to me, and they even helped me sync my phone with the car, and helped set up the satellite radio. When I need a new car, I'm going back to this dealership in a heartbeat.

mike2016

Jul 22, 2016

I spent to much time looking at cars in MD and VA. The prices where just out of my budget and the dealers would not negotiate new or used. Some where just plain rude. Offering low payments for a car that I cant afford isn't the answer and selling it to me as such is how people get trapped in debt. LOW AND BEHOLD if I had come here first I could have saved a week or 2. I saw the car I wanted on the webpage. It had everything I wanted and then some. The price was well below budget and unlike many dealers the "Internet price" is actually what they sell it for. It's not a gimmick where its base on a bunch of possible deals you might be eligible for. I called and they held it for me for a a few hours untill I could get up there. Mark Lawson was incredible personable and fun. He put no pressure on me and answered all my questions. He was friendly and as quick as he could be (we all know car buying is never in and out) This place was a dream compared to what I had experienced. The prices on most models seemed pretty good.

chrisb

Jul 18, 2016

We've been looking for a used VW Jetta with manual transmission for some time, having gone to several dealers. Fitzgerald's was the last place we visited; we should have gone there first. The experience was actually pleasant. Both Mark of Sales and Josh of Finance made the experience essentially pain free and provided us the information we needed to make our decision in a no hassle, no pressure environment. From now on, the Fitz way is the only way we'll go when purchasing a new or used car.

David Colwell

Jul 18, 2016

It did not hurt that we knew what we wanted. But Brent made the whole process of test driving, trading, and buying our new Passat very pleasant. Very knowledgeable, not pushy or cheesy, and has the best route for test driving a vehicle that I have ever experienced. I highly recommend Brent at this dealership if you are interested in these makes and models.

Terry

Jul 15, 2016

We went in to check on a recall for our 2012 VW CC, and to inquire about possible options to buy or lease a replacement vehicle. Brent Johns did a superb job, without any pressure, of presenting options that were in our best interest. He made our decision to purchase a 2016 Passat very easy and an excellent experience. We certainly recommend Brent and the Fitzgerald Auto Mall.

sashcrum

Jul 11, 2016

I went to Fitzgerald Auto Mall knowing I wished to purchase a car, and Brent Johns took the initiative to introduce himself and guide us through the car offerings. He was knowledgeable and helpful, and helped steer me towards the right car. In all communication throughout the looking process, and then even after the purchase, he's been attentive, responsive, and easy to work with. He's done a magnificent job of being present when you could use it, without tipping into excessive calling. He's very polite and personable, making talking with him easy. I'd highly recommend working with him and with Fitzgerald Auto Mall, which has been such a smooth process throughout. Five months in, and I'm so glad I chose to worth with them. Every step of the way has been a piece of cake, and they make sure my car is taken care of (making it easy for even absent-minded people like me, with helpful reminders, a free servicing, and a highly easy-to-use app!). I've been thrilled, and would highly recommend Brent Johns and Fitzgerald Auto Mall.

Steve

Jul 10, 2016

I had a really great experience buying my Passat yesterday. Bent Johns was really easy to work with and seemed to have a level of empathy for me, the customer, not always seen in this industry. During the transaction, I never mentioned previous negative experiences at the dealership that I and my family have had which resulted in purchases elsewhere. Brent changed my opinion of the dealership and sold me the car I wanted without all of the hours long crap and drudgery sometimes involved. Also, the price of the car was competitive enough that I felt further shopping unnecessary. Overall, the next time I buy a car, if Brent is selling what I want, he will be my first visit.

Craig Hicks

Jul 8, 2016

We felt like Brent's goal was to find the car that was right for us and were never pressured to buy. He gave us a very helpful orientation to our new Mazda's features and was able to answer all of our questions.

D Hughes

Jul 8, 2016

I could not have had a better experience. Brent was very professional, and the price could not be beat. There was absolutely no pressure or back and forth shady tactics on pricing that I have experienced at many other dealers. Brent was upfront with all information, and was very knowledgeable about the vehicle I was looking at.

LihuiB

Jul 7, 2016

We went in last weekend and was very pleased with our experience. We couldn't decided whether to purchase or lease one. Our sales rep Brent Johns was very helpful. He listened to our needs and did a great job. During the whole process, we didn't feel any pressure. Not only Brent, the whole term was very professional, outstanding and easy to work with. We leased a Jetta.

MazdaFan

Jul 7, 2016

Brent and company made me feel like they were working to get me a good deal for what I wanted. I'm really enjoying my new Mazda6.

dakotasarkisian

Jul 5, 2016

I recently went in to Fitzgerald to purchase a car, and was extremely pleased with my service. My sales rep Mark Lawson was so understanding and helpful, and he was able to get me in a lightly used 2015 Chevy Malibu. There was no games or gimmicks. I said my price range, and I got it. The customer service I experienced with Mark, let alone the whole facility, was outstanding. Go here, and ask for Mark! You won't regret it!!

Geislia Barnes

Jul 5, 2016

Went in for a new Equinox. Mark Lawson was my sales person. I know I am not the easiest lady to deal with by Mr Lawson was patient and understanding. I knew what I wanted and knew what my budget was and respected my wants and budget. He did not not try to sell me what he felt I should have nor did the try make a big commission off of me. If he can deal with me and I left happy he can deal with anyone.

Heidimjaeger

Jul 5, 2016

We went to trade in our 2013 CX-9 for the 2016. They listened to our needs and did a great job meeting them. Very professional and easy to work with.

Elizabeth Hamilton

Jun 29, 2016

My sales representative, Rob Moreno, was great. Very polite and informative. The manager, however, was incredibly rude and because of his attitude and extreme rudeness I would NOT recommend purchasing from this dealership! I was purchasing a high end vehicle and was a serious buyer. We drove all the way from PA and was treated terribly.

Chevy1990

Jun 21, 2016

The Car Buying experience was awesome! Our salesman Mark Lawson was very helpful and very knowledgeable about the car. He answered all our questions and was professional. The only downside to the whole experience was that they did not clean the inside of the car and we had to clean it ourselves when we got home.

obrienjj

Jun 21, 2016

Excellent customer care received from Mrs. Lina Yi as well as a great learning experience for my daughter. I really appreciated the effort Mrs. Yi put forth in ensuring we were comfortable and well informed.

SteveS

Jun 18, 2016

We had been searching for a vehicle to replace a 2012 Chevy Sonic. I was uncertain as to whether I wanted a brand new car or a late model used car. In several cases I saw cars on Cars.com that seemed like good deals only to find that the cars had been sold or the prices had changed. Then I spotted a 2015 Sonic with low mileage and really good price from your dealership. Since I am from Virginia was a little hesitant to go out of state, but I called to check and the car was available at the price quoted. Moreover, I could pay Virginia tax, so it was like staying in state. And the deal was even better than I expected! Frankly, I feel that I got a better than brand new car. I cannot say enough about how pleased I was with Jason Saville, your salesperson. He was polite, friendly, knowledgeable, and helpful to the nth degree. And while I cannot recall the name of the woman who did the financing for us, I was also very impressed with her friendliness and professionalism. You have a great staff.

Robert

Jun 14, 2016

We switch cars every 2 to 3 years, and we've gone through 5 cars in the last 10 years and our experience at Fitzgerald Mazda in Frederick was the best. Jessica was friendly, professional and knows the features on the cars (cannot be said for a lot of other sales people out there). They were never pushy and we never felt pressured to make any decision.Also this is one of the fastest car buying process we have had. Went to test drive on Saturday, which took a about an hour. Left a deposit and came back on the following Tuesday to pick up the car. We spent more time on 270 driving from DC to Frederick than we spent at the dealership. The finance manager was very friendly and didn't push any extra add-ons (probably because this is a lease), and we were out of there in about an hour. And guess what, we ran into more traffic on 270 on the way back home...When we are ready to turn in this Mazda for another Mazda or VW, we will definitely be back to see Jessica at Fitzgerald's in Frederick.

Noe Joya

May 28, 2016

Just bought my 2012 Mazda 3s! Mr. Mark Lawson was amazing. He was very helpful and really understood what my thoughts were. When I came to the dealer today, I wasn't sure about purchasing but he was really patient and answered every doubt that I had in mind. I really appreciate his help. He knows well how to perform his job by being friendly and resourceful.

Mikael

May 27, 2016

I have to say that my purchase of the 2008 HHR has been one of the quickest & easiest Car purchase from a Dealership that I have experienced. My salesman Mark Lawson has to be one of top sales people that I have had the pleasure to deal with. I would recommend anyone looking to buy a car, to see Mark. I would definitely see Mark first for any future auto purchases.

Gattodylan

May 26, 2016

I bought my car in November. It is only 6 months from when I bought it. I have put my car in the shop 4 times. Now I have a 3000 dollar fix I can't afford. The extended warranty you buy is not worth it the won't help you unless the engine blows up or transmission falls out. Now I will have to do a voluntary repossion because, I can't fix it. They people are liars and crooks I feel bad I help give them business!!!!!!!

Donovan,Angela

May 25, 2016

I have never had such a smooth transaction buying a car in the past. I loved working with all involved. Thank you so much,Angela Donovan

hokety714

May 23, 2016

Can't say enough about how great the staff at Fitzgerald was in helping me purchase my car. Mark Lawson, my salesman, was kind, knowledgable, professional, never pushy, and delivered everything I was looking for. Josh, in the finance department, got the job done, and at a rate that was surprising and well above anything I expected. You have a customer for life. Thank you Futzgerald Auto Mall

Kandis

May 12, 2016

I am beyond pleased with Mark Lawson, Lina Yi, and Rob Moreno. From start to finish they guided me in my FIRST car purchase! I love my Nissan Maxima and I give all thanks to them! I had issues with my license that didnt allow me to drive off with the car the same day I purchased it but they helped out so much and they were so kind and patient with me. They even brought the car to my residence after I cleared up my license issues! I am so happy with them and will be referring all of my friends and family! I also received a much lower rate than I expected! Excellent Staff!

gabby123

May 5, 2016

Offered a great interest rate for a first time car buyer, very fast car purchase to suit my busy life style, My experience with Mark Lawson was amazing! He was kind and answered all my questions without hesitation! I would recommend Mr. Lawson to anyone looking to buy a vehicle and get great service at the same time!

MsRachel~

May 3, 2016

Tracy Carbaugh was fantastic, heard me completely and very accommodating. Fitz Auto Mall gave me *the best* trade in appraisal AND provided me with the lowest financing rate over several other visited dealers. So far so good with my new (me) car: a 2011 Juke with lots of options that I'm enjoying immensely :-)I would absolutely not fail to hesitate in recommending this dealership to anyone I know.Thank You again Tracy & everyone at Fitz Auto Mall!

Blaster

May 2, 2016

Marc was polite and true to his words. Great salesman! Any customer will enjoy doing business with him. He is quick and fast. Marc is your man to deal with

Sparkman6655

May 2, 2016

Had a great pressure free car buying experiance at Fitzgerald Chevrolet. My car salesman, Jason Saville, was knowledgable about the car information that I was seeking.

Tai1990

Apr 28, 2016

I bought my car monday the 25th of apr. Very good customer service,extremely knowledgeable, and worked with me to get the car i wanted. I would recommend anyone to come down and buy a car from fitzgerald. When you go there ask for jason saville he was my dealer

Billin80249

Apr 26, 2016

I had been wanting a used Cadillac XLR-V and found one I was interested in at Fitzgerald. The only problem was that I live in Colorado and the car was at Fitzgerald in Maryland. Lina Yi worked with me relentlessly over the phone, by email, and text to get me every bit of information and arrange for a friend in the area to test drive it for me and be my local eyes and ears so to speak. Once I had decided I thought I wanted to move forward with the purchase I worked with Josh Gutzman for most of the rest of the transaction. Josh would quickly call or email whenever I had a question or needed information for my financing or insurance. Josh was even able to find me financing for half the rate I had secured at my Credit Union. Once the transaction was done Josh and Lina worked with the shipping company I had contracted with to get the car loaded and off to me in Denver. It was a great experience and I'm going to go into their dealership if and when I'm in the area and thank them in person!

klystron

Apr 8, 2016

My wife and I traveled 150 miles to buy a used VW we saw on Autotrader. There was a discrepancy between a listing and a photo and Tracy, the sales-lady, went out to check and confirm and then continued to answered questions and check on things during the 4 days that elapsed before we could get there. She was obviously very concerned that we would not make such a long drive and not have the car meet our expectations. The car was in good shape and they even had service look at a concern that we had to help make sure that the previous owner had taken care of it. On top of it all when I was at the bank gathering a cashier's check it turned out they needed my wife's signature too, and Tracy gave her a ride over there to facilitate the process.Josh, the manager, even looked into some things for us. He told us that the car could have a sunroof added, but then went back and called the company that does it and it turned out that they don't normally do that body style, so he wanted to make sure we knew that before buying.

Corgmobile

Apr 4, 2016

My wife and were looking for a new SUV and Jessica was so helpful and knowledgeable in explaining the features of the The Mazda CX 5. She answered all our questions and was so pleasant with no pressure. We decided on The CX 5 and love! I highly recommend asking for Jessica If your looking to buy a vehicle. Thanks Jessica!

Mazda 2016 CX-5

Mar 28, 2016

Purchased a pre-owned 2016 Mazda CX-5 from salesman Jason Saville. Jason was pleasant, informative, respectful and very helpful. To date, we purchased 13 vehicles from other dealers and by far, Jason was the best we worked with. When we are ready to purchase number 14 we hope Jason will still be at Fitzgerald's. Update, 5/12/2016 , we were told Fitzgerald does not transfer tags from trade in to vehicle being purchased. So Fitzgerald applied for new permanent plates and gave us a temp plate. We returned the old plate from vehicle we traded in, to our local DMV. Few weeks later, we get $10.00 refund from Fitz and temp reg, card, since they did do a plate transfer.. Now we have to go to DMV to straighten this mess out, Fitz tittle department has been no help and wont return calls. Like the vehicle and salesman Jason but not sure I would buy from Fitz again, do to tag problems.

chevyboy2285

Mar 26, 2016

We bought a Certified Used 2014 Silverado LTZ Crew Cab on March 24 2014 and our salesman was Jason Saville. He was great and friendly to work with. He always answered text messages and emails immediately. He was very busy but still kept up with us and our questions. We had our used vehicle appraised while we test drove the new one and when we got back it was ready and we started our purchase. He went above and beyond and Kevin also did amazing job making the numbers work and come together. In the finance department Brian Wallace did our paperwork. He was very pushy about warranties and coverage I didn't want and when I turned them down I was told I was making a huge mistake, almost as if he thought they were selling me a piece of junk.

NickS

Mar 26, 2016

Got a great deal switching out my out 02 elantra with a nearly brand new 15 elantra. First time buyer with limited credit history and they still pulled off a great deal for me. Very amazing guys, not pushy at all and just all around great car buying experience.

Veteran

Mar 23, 2016

They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a customer will trust them or pay over 2,700 dollars more!!!Don't waste your time and "Very poor customer service""Very poor customer service"don't trust new Cadillac sales at this dealership. Bate and switch sales.....No respect!US Army wounded warrior combat veteran.

beachparty4

Mar 21, 2016

We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet our needs, as well). In comparison to the other two local dealers, Fitzgerald's was extremely fair and accommodating in offering us a fair trade in value for our car and assisting us in finding the perfect car to meet our needs! Our sales associate, Jason Saville, was very pleasant and knowledgeable of the company. As we left the dealership in our new car (and money left in our pocket), my husband commented that we will return to Fitzgerald when we need another car.

SolidMetal

Mar 19, 2016

I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. The salesman Jason Saville took the time to understand the needs of my family and make sure the car would be a good fit.

LG32

Mar 15, 2016

I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just screw you plain and simple. I brought my VW in August 2015 because it started bucking on me when I would try to accelerate. I explained to the service department to please call me and before doing any work, can they check the transmission. If it was the transmission, which was my diagnosis, I do not want to replace it, my car wasn't worth it. So what to do they do, knowing good and well it was the transmission, say its a computer for the transmission. The part and labor was around $1800 and then they sold me on a tune up so that my car will be good as new, another $600. Well after a month, I brought it back, the transmission still bucks when shifting into 2nd gear. They claim they can't reproduce the problem and there are not diagnostic codes and give me my car back. Now, in March 2016, my service light is on. Guess what, its my transmission, I need a new one, which I'm certain I always did since August!!! And to top it off, they wont credit me for the 'screw you' part they sold me, to make some business off of me because I explained upfront, I wouldn't replace the transmission if that's what's wrong...... since now the warranty on the part is up!!!! Funny, how that worked out when I took the car in a month after they screwed me in August and they said everything was fine, while my car bucked backwards whenever it shifted to 2nd....... I will never use this dealership again, they lost a loyal customer.

Perhardt7686

Mar 8, 2016

We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around a 10,000$ limit that we didn't want to exceed. At all the other dealerships, they looked down on us. We didn't have enough for them. We told them everything we wanted in a vehicle, and they kept trying to sell us thing they just wanted to get rid of. We had almost given up hope on dealerships in general. As soon as we walked into Fitzgerald, mark Lawson greater us with a smile. He treated us with respect and really listened to what we wanted in our purchase. He found us the perfect jeep commander, and we couldn't be happier. He kept up his pleasant attitude the entire day. Mark found us exactly what we wanted and it was even UNDER our budget. I would recommend this dealership, (and mark) to anyone looking for a fantastic car buying experience.

pamella

Feb 21, 2016

We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is the best car salesman that I have ever had in 30 years of buying cars. He was nice, polite, down to earth. He was very professional, he kept us informed of what was going on by explaining all of the processes to us, he was interesting to talk to and he made sure that we were comfortable. I would absolutely recommend him to anybody who is going to make a car purchase.

carguy,rachel14

Feb 12, 2016

Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer all of our questions in order for us to feel comfortable in our purchase. She did not make us feel pressured the whole evening. Our experience was totally delightful.

hicollins

Feb 4, 2016

I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made about a car on their website. Mike responded with an email detailing the low Fitzway price and asked if I needed any other information. I communicated with Mike on multiple phone calls and emails until I came and purchased the vehicle. Unlike many dealerships that I have dealt with in the past, Mike did not hassle me with repeated phone calls or emails. Whenever I had a question, Mike was always available to provide the information that I was seeking. When I got to the dealership to purchase the vehicle, Mike made the experience quick and painless. I drove almost three hours to make my purchase and I believe it was time well spent.

Amathy Trietley

Feb 1, 2016

I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comfortable and doesn't beat around the bush! He immediately showed me the car I wanted to see, which I bought that very same night! Very speedy processing. Thank you so much Mr. Jenkins for everything you do! Can truly see that you are passionate about your work and passionate about seeing that your customers leave smiling ear to ear :)Keep up the good work!~Father and Daughter who bought Mazda6~

Customer

Jan 19, 2016

Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let's see that promise was made almost 2 months ago. Don't expect anything out of Andrew once the ink is dry.

harney, bj

Jan 17, 2016

Communicated with Jessica in 2015 on multi phone calls. Truly awesome person to work with and will contact her again soon. She has the specs I'm looking for in Mazda Miata. Happy New Year BJ Harney.

Ovid Shreve

Dec 30, 2015

I would like to thank Josh Gutzman , finance Manager , for going above & beyond what I would say is normal . He helped me secure & get to the Frederick store a car that was at another location. This is the 2nd time & car he has helped me with . This man is the example of coustomer service that ALL managers hope his help is like. I know that Jack Fitzgerald has to be proud to have a person like this working for him.

Danny W.

Dec 23, 2015

I have purchased lots of cars over the years and I can say that this is the first time I have ever left a dealership without feeling remorseful. Mr. Rhett Bronw was excellent to deal with. My wife and I were "just looking," however, we decided to purchase during the same visit. We typically sleep one night on large purchases, but we were so comfortable with the process that we took delivery of the VW Passat the same day. Rhett Brown NEVER pressured us into buying. He answered questions and offered his best information on any questions we had. The biggest thing we reapected was he was truthful to his word. Nothing changed after our deal, which happened to us over the summer we purchase from another dealership in Gaithersburg. I would definitely purchase from Rhett Brown and Fitzgerald Auto Mall again, I have recommended this dealership to friends and family... DLWinborne

nm in virginia

Dec 23, 2015

I recently began searching for a car for my son and Mark Lawson answered my inquiry right away. His customer service made the experience quick and painless, even enjoyable. I will recommend Mark to anyone who asks about a dealer. Thanks to Mark for following up to make sure we had everything covered. Nancy and John McNeilly

13Danderson

Dec 20, 2015

Mark Lawson made car buying quick and easy. He was honest and accommodated my every need. Mark made the whole process smooth and pleasant. I greatly recommend him and Fitz!

bobw

Dec 18, 2015

Customer service was very poor, nice friendly people, but pretty useless otherwise. On the spur of the moment I tried to surprise my wife with a new car while she was out of town. My fault that I did not have some of the items the required like the registration since I cleaned in out in a hurry. So day one (Friday) I spent running around getting everything they requested. Day 2 (Saturday) I came back with everything and paid for the car, but they did not have the navigation SD card. Disappointed that the car was ready but I took possession and scheduled to return on Wednesday to have the card installed. I showed up on Wednesday as scheduled but the SD card was not there or they could not find it (depending on who I talked too). They never called to cancel the appointment so I drove the 80 miles there and back again. 3 trips so far, still missing navigation. So I rescheduled for Saturday. So finally after 320 miles and many hours I finally got the car but on the last trip to the dealership I picked up a screw in the front tire. I asked them if they could help out (contribute half of the cost) with the $304.00 bill I got to replace the tire since I got it making a 4th trip to dealership. I thought got it driving there, plus all my time, gas, etc. making 4 trips they would at least consider putting up the $150.00. Their response was we are not in the business of giving away tires. So I followed up with a brief email stating my disappointment to the Customer Relations Manager, a week has passed with no response from her. Maybe I will get one response now, since I have learned a valuable lesson, Customer Service at Fitzgerald ends once they have your money. So they lost a customer for life over $150.00 and maybe others too.

BusyDad

Dec 18, 2015

Mark Lawson couldn't have been more accommodating, honest, and customer-centric. He even helped me get the car home as I had a current vehicle with me. I had researched the car in question and told him I had very little time with which to work, he came in early to meet me and too care of everything. Also, Sondra Kelley was most helpful in finalizing the paperwork in a very efficient manner. Great job all around!

Farmgirl

Dec 12, 2015

Our salesman, Mark Lawson, made our car shopping experience a pleasant one. We saw a car online that we thought fit our needs, and when we arrived at the dealership on a very rainy night, Mark had the car under the pavillion and ready for us to test drive. When there was a small hitch at the last minute with the car we wanted to purchase, the whole staff went out of their way to find us a comparable vehicle to use until the issue could be resolved. The following week, our car was ready and Mark facilitated exchanging the cars. All in all, we felt the Fitzgerald staff put our needs foremost, and we will not hesitate to go back again!

Trainguy

Dec 12, 2015

I put in a email request to look at a used car the night before. Mr. Mark Lawson gave us a call bright and early with all the info we needed. When we arrive to Fitzgerrell we were greeted by Mr. Mark Lawson and Sondra Kelly who took very good care of us in selecting a car for our needs. I would like to say thank you Sondra and Mark for hard work and dedication and patience. Job well done!!

Libhad

Dec 7, 2015

This dealership was truly a no hassle/no haggle buying experience. The pricing was very transparent, and I felt all involved really tried to work together to get me the best pricing available. Kim Kelley was my salesperson, and she has a very relaxed/non-pushy sales approach that I LOVED. I would recommend anyone to buy a car from her as she made the process very easy and non-stressful. I have full faith that this dealership will deliver on the service side as well as their excellent sales side.

Watson,Tammie63

Dec 4, 2015

Great experience, very easy to work with! Had a problem with the back door but it's being taking care of by the dealership. Thank you!

charleslyles731

Nov 25, 2015

I was shown up most respect by everyone and Mark Lawson really helped me out a lot with selecting my car! I will most definitely recommend this dealership to others.

melzy89

Nov 24, 2015

Mark Lawson was so helpful in finding me the perfect Jeep I needed. The experience was fast and enjoyable. I came to him with a very specific list of needs and he was able to show me the perfect vehicle. I will definitely be recommending Fitzgerald Auto Mall and Mark Lawson.

jerryn

Nov 16, 2015

Rhett Brown and sales team went out of way to help in our purchase of our 2015 CX-9 -great to work with honest personnelJerry Nicholson

WRF-MD

Oct 17, 2015

My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intelligently about with him. He worked hard to get all the discounts available on the repair (since it was a pricey one) and actually came in under the estimate. Car was cleaned up nicely and was ready earlier than I expected.

twocadies

Aug 31, 2015

Fitzgerald in Frederick has wonderful people who go out of their way as well as wonderful deals. We have bought two cars from them in the past 6 months and can not say enough about how wonderful our experience has been. Both times our salesmen were knowledgeable and accommodating (even when we had to see if a car seat would fit). We worked with Josh both times and he is truly an all around great guy. He not only took care of every last detail but also remembered us and showed interest in our family, coming by to chat when we visited for the second car. It is hard to find customer service like this in today's society, they are all around great! There is no reason to go anywhere else, we recommend Fitzgerald in Frederick to everyone!

ChevySilverado

Aug 10, 2015

I had a very good experience purchasing a used truck from Fitzgerald. I drove 2 hours to look at a truck that had very little information listed on their website. Josh was kind enough to call me to let me know that the truck I was coming to look at was very rough and would not pass MD inspection. He told me he had a different truck he could show me so I went anyway. The truck he showed me was still being worked on so I could not drive it. Josh coordinated a transfer to a Fitzgerald dealership much closer to me where I could test drive the truck once the work was finished without being committed to the purchase. He personally drive the truck 2 hrs to me for the test drive and closed the sale. Everything went very smoothly and I am very happy with my purchase this far.

kaym85

Jul 4, 2015

Mark was great. We told him exactly what we wanted, exactly what we were looking for with our trade-in and he delivered. He was fast and made the experience much easier than expected.

Happycustomer

May 23, 2015

Both our sales rep , Mark Lawson and Sales Manager Josh Gutzman were excellent, very professional and courteous.Easy to work with and very patient. Would highly recommend the to anyone looking to purchase a car. They made the entire process enjoyable and painless

Dan23

May 12, 2015

This is the fifth vehicle I have purchased at Fitzgeralds. Always professional, organized and knowledgeable. Earnest was great to work with and Brian was great with financing.

Vetterun

May 9, 2015

Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. Free loaner.

dylanbryan

May 2, 2015

Mark was the only dealer that attempted to deal with me in the dealership. I walked in after work in my construction gear and not a single person attempted to talk to to me. Mark helped me find a vehilcle in my price range and in a timely fashion since our rental car was long overdue. This man is very kind, knowledgeable, goodhearted, and old fashioned which is a hard thing to find these days which i admire very much. This man will consider every aspect about what you are looking for in a car before helping you purchasing it. Thank you again for all the help, I look forward to doing business with you on my next vehicle Mark.

chandlerk23

Apr 24, 2015

Mark was very personable and friendly throughout the buying process. He remained understanding and positively enthusiastic even when there was an accidental coffee spillage during the test drive on my father's part. Jason Baker also did a great job in handling a tough situation in which two parties including myself wanted to test drive the same car, but we had called ahead first. Overall a great experience at a great dealership with a wide variety of vehicles and great people!

brother ed

Apr 20, 2015

Andrew Church is a younger car salesperson with "car guy" enthusiasm. It's obvious he likes cars and also I believe he likes people. I ask questions and his answers were always thoughtful, informative, and considerate. I recommend you ask for him during your visit to Fitzgerald Auto Mall in Frederick, Maryland.

ljrmojo

Apr 10, 2015

Very Warm and Friendly Service. Ernest Warren (Sales Consultant) and Linda McMullin (Sales Manager) are very friendly and professional employees to work with. They work very hard to get you the best deal and the best service. I would definitely purchase another vehicle in the future with them. I trust them 100% in giving the best customer service possible. I did not feel like they were over pushing me to make a purchase like a lot of dealerships do. I recommend these employees and this Fitzgerald Auto Dealership in Frederick at 114 Baughmans Lane to anyone looking to purchase a vehicle.

guercio

Apr 3, 2015

Alex provided a very satisfactory sales experience. He took the time and stayed several hours late on a Saturday to provide me with a great sales experience. Thanks!

nkridler

Apr 1, 2015

Changing my review based off my experience in dealing with Jason the sales manager. Dealing with this manager was so unpleasant I had to change a excellent experience to a good one. Because its not fair to all the other nice folks who helped us out.

ChevCruze

Mar 20, 2015

I chose your dealership because I had previously brought my mother's car in for a recall. Even though she hadn't purchased the vehicle at Fitzgerald, the service department went over and above to fix the problem and even washed it!! Your salesman, James Reed, was exceptional and explained everything leaving me feeling very comfortable with my decision. After purchasing my Cruze I regretted not getting the extended warranty. Jim Harvey called to see if I was satisfied with my experience and I asked him if I could add the warranty on since the deal was already complete. He looked into it and Mike Sinkoweiz in your finance department called me within the hour. I went in the same day and added the warranty. Every person in your organization that I dealt with was professional yet welcoming. I hope I won't need another car any time soon, but if so I will head straight to Fitzgerald in Frederick. Thank you for a wonderful buying experience.

cooldin14

Mar 19, 2015

They were very friendly than Fitzgerald GMC, Buick (Nicholson Ln)Location. I live in gaithersburg but i will go to fredrick now on. But expect to get nitrogen on the tires, it didn't say any thing about in the bill. And also when i get the service done with dealer, i expect to get the car wash, my truck was not wash at the time pickup. And also so my truck battery died when i was try to pickup the vehicle, key was on the ignition but truck was not on P it was on D. I have to mansion, i was waiting on phone call from service department, i drop of the truck day before with service person, i have to call them.

cjharner

Mar 16, 2015

Jason answered the e-mail my son sent to all dealers seeking the vehicle I was looking to purchase, Jason was the first one to answer and I began dealing with him, He was very receptive to my wants and went out of his way to find the vehicle I was seeking down to the color and all the options I wanted. After geting it all together then I had a problem with something on my credit report. He was very patient and encouraging to me as it all was finally worked out to the best. He kept me informed the whole time and I was very happy when he said I could finally come get the car. I will recommend him to any of my friends that might be looking for a vehicle. I was very pleased with the whole process and the dealership.

Jeff

Feb 23, 2015

I would like to compliment the sales/service team; especially Tim Phillips and Andrew Linkler for their assistance in resolving a lengthy and distasteful repair experience (at another dealership!) for my Saturn Sky. After multiple repairs and a recall, I was still experiencing major issues and the car was not drivable. When advised by a senior service adviser at GM to try another dealership to see if some form of buy-out, I visited Fitzgerald. THE DIFFERENCE WAS AMAZING! Andrew and Tim immediately became part of the solution instead of just parroting "no can do." They went to the other dealership, evaluated my vehicle and made a very competitive offer, which combined with some Customer Loyalty Cash from GM, put us into a new Spark. Although repair parts magically appeared at the last moment, we opted to follow-through on the new vehicle.primarily because of the attitude at Fitzgerald. Thanks to these two, and others un-named, you have earned our loyalty and future service requirements for our other GM vehicle.Sincerely,Jeff & Barbara Bodie

Stutzman

Jan 21, 2015

I purchased a used car from Fitzgeralds on Baughmans Lane in early Jan 2015. Had purchased four cars from here previously and had great experiences each time. This last time though I couldn't help but feel taken across regarding my trade in, they really low balled the value of it. They said an accident showed up on Carfax that my car had been in which was fine, it was a minor accident my vehicle wasn't even damaged. The salesman made it sound as if it would really affect the value so they offered me $4,500 for my vehicle. Well low and behold a few days later I see where they had my old vehicle for sale at TWICE the amount they gave me. Now I'm all for people making a profit and I should shoulder some of the blame as well for not haggling a bit but these people ought to be ashamed. I wont be doing any further business with them that's for sure. UPDATE 2/4/13: Was contacted by Josh from internet sales about a week ago and was offered a "True cost of ownership" program. Since I already have a trusted mechanic nearer to my home I declined but they did provide more detailed service records for the car I purchased. Still feel a bit burned over my trade in but I'll take that as a lesson learned and be less trusting of people in general from here on out.

bill

Jan 6, 2015

Can't complain a bit everything was great very friendly and not pushy like most sells consultant my daughter lovers her call.could not ask for a better experience

2015 Chevy

Dec 18, 2014

Like the no haggle pricing, Andrew our Salesperson was exceptional. They were even able to get a better interest rate and from all places, my bank.

leachj

Nov 28, 2014

Mark Lawson was great to work with. He didn't pressure me into making a decision, had good info about the cars i was interested in and worked with me to get the rate/payment/term I wanted. The Finance guy (Mike Bennett) was great to work with and got me out in a reasonable amount of time without giving me the hard sales pitch on the extras. I also met with Andrew Linker who spent some extra time showing me the features of the car.

gibsonsbuyacar

Nov 2, 2014

My husband and I shopped around extensively for a 2015 Mazda CX-5 at dealerships throughout Maryland and Virginia. Fitzgerald Auto Mall not only had the best price, but also had the friendliest staff of any of the dealerships that we contacted.Andrew Linker was a pleasure to deal with; he was knowledgeable, informative, focused on ensuring that we were satisfied with our purchase, and not pushy at all. Our experience with the rest of the sales staff, particularly sales manager Sondra Kelley, was excellent as well. Their focus on quality and satisfaction was second to none. We had a minor factory defect in one of the seats in the vehicle, and they were not only willing but adamant to repair the seat to (better-than) factory condition. The seat now is perfect.In summary, this is by far the best car-buying experience we have ever had. When we need our next car, there is no question where we will buy it: Fitzgerald.

LGregory626

Oct 8, 2014

Did all of my research on their very user-friendly website, found exactly what I wanted. Went in to the dealership the next day, got all of my questions answered. Sat down with my salesman, Andrew Linker, and was out the door in my new truck in a very timely manner. Would highly recommend the dealership to all of my family and friends, or anyone looking to have a pleasant experience with the purchase of theirs new vehicle.

Roger4423

Sep 5, 2014

My salesman, Mark Lawson, was by far one of the most personable, knowledgeable, efficient, sales people I have ever dealt with in the past 60 years. I have no hesitation recommending him to others. The Fitzgerald Auto Stores should be thankful he's not working for their competition.

anven

Aug 22, 2014

After spending 2 days haggling at Criswell, I decided to give Fitzgerald a try. I was not disappointed! Earnest took great care of all my concerns, and went above and beyond what a typical salesman would do including taking a road trip with me to bring my 2nd trade in to the lot, as well as hunting down some tools I needed to take out my old radio from the trade-in truck. Thank you. Overall experience was also fantastic - pricing was fair, lowest in the area, and completely transparent. Most importantly the value I received for my trade-in was exactly what I was looking for (while the other guys offered significantly less). The financing dept did a great job also - no hard sells at all on the "extras" like rust proofing or gap insurance which is so typical these days. I will definitely deal here again. Thanks.

martymcelroyFEC

Aug 19, 2014

Mike, and I had a long discussion about a used vehicle they sold me "AS-IS". and by the end of the very lengthy conversation in which I felt like my time would've been much better spent if I would have just stood outside the "AS-IS" vehicle they sold me and just yelled at it hoping it would miraculously fix itself. It was made very clear that his interruption of selling a "AS-IS" vehicle (that there not required to disclose any info on the additional work they did in-order to get it "LOT READY") is as long as one of the many forms you are required to sign when purchasing a vehicle has a stamp of "AS-IS" then they can sell you any vehicle they can get you to drive off the lot in. and it your problem then.....thanks for standing behind what you sell regardless of what you legally liable to do. In-order to make the to this vehicle and make it drivable again it would cost me another 2/3 of what paid for it (that includes what I already paid for the transmission, and the other repairs) and I only drove it for 6 months until it was no longer little issues (GPS, stero, 4wheel drive, horn, ABS, Traction control, getting my rim cut off because they over tightened it the lugs nuts .....they did get me a new used rim, thanks to Andrew the service manager he also provided me with a reasonable quote to replace the transfer case with another used since apparently it's been replaced before.) that was after i had the transmission replaced by AAMCO, which I thought the clunking noise that had been going on for sometime was my transmission going bad but turns out that was the used transfer-case and most recently the heating core. All 3 of the major issue came with-in a month of one another or roughly 150miles.But It was made very clear they are not responsible nor required to sell any one a car that should be at least drivable for 6-8months let alone half the time that you financed for, as long as the have your signature with a "AS-IS" stamp on it. Thanks for the the lesson in business ethics.Bruce was good to deal with tho, and some of the other staff did try help or pass me on to someone else not sure which. They sure wont be my "Dealership for Life"

Robmarq

Aug 14, 2014

I happened to meet Mark Lawson by chance one evening as I was looking for a used car I could afford to purchase and payoff due to an unfortunate financial circumstance that left me to believe I would not be able to obtain financing. I am self employed and my credit score is low so in my search I took a chance turn into the parking lot of a Fitzgerald dealership on Buckeystown Pike in Frederick. It was late in the evening and Mark was out on the lot and as he went to enter the building I asked for the hours. Mark was very pleasant and told me to come in as there was an hour or two left until closing. Mark was kind, courteous, knowledgeable and willing to go the extra mile to help me secure a reliable vehicle. Mark was never pushy and offered to run my credit and see what may be available. Due to the late hour, he informed me it would be the following day before he had an answer. The next day, he called and let me now I was approved for a new 2014 VW Jetta with a monthly payment lower than what I was able to pay!!Mark and Fitzgerald has been an absolute pleasure to work with and a complete unexpected surprise. I would recommend to anyone looking for a vehicle to check with Mark at Fitzgerald Auto Mall!

wrigleywrat

Aug 7, 2014

I leased a 2015 Mazda6 Grand Touring from your dealership. My salesman, Andrew Linker, was outstanding. He answered all of the questions my wife and I asked, was helpful during our test drive in pointing out the features and ride qualities of the vehicle, and assisted us until well after closing time with our purchase. Sondra Kelley did a great job of explaining the lease numbers to us, and helped me to understand the differences between the deal that was offered and my expiring lease on a competitor manufacturer vehicle, which enabled me to compare "apples to apples". Lastly, Justin in finance was very efficient in processing the final paperwork. Andrew, Sondra, and Justin were all pleasant and courteous throughout the transaction.I am very pleased with the vehicle, the lease particulars, and my decision to obtain the vehicle through Fitzgerald Mazda of Frederick.

britney mellott

Jul 8, 2014

Completely Satisfied, these gentlemen worked hard to get me the vehicle and price i wanted to pay, i would definitely recommend this dealership and these two gentlemen to family and friends

ddraps57

Jul 1, 2014

My dealings with Michael McCauley, Ben Kelley, and Michael Bennett were fantastic. They provided me detailed information so we could make a good decision on our new vehicle purchase, a 2014 Chevy Traverse LTZ. They took the time to provide personal experiences about using Onstar, etc. We all felt very good working with them and their professionalism is outstanding. We are glad we came to Fitzgerald and look forward to a continued positive relationship with your dealership.

KDiefen

Jul 1, 2014

While other local dealers wouldn't take the time to locate a Cruze with the specific features we wanted, Fitzgerald had THREE on the lot that fit our rather strict criteria. Jason Hallen answered every one of my e-mail questions even at 06:30 AMalways promptly, professionally, & courteously. Jason had our top two choices ready for us when we arrived for our test-drive appointment. At the time of purchase, he calculated the sale with both MD & PA titlingsaving us over $500! At delivery, although Jason had to be out of the office, Daniel Haft stepped in to review the car's features & operation, sync our phone, & help us register with OnStar. Great teamwork, friendly no-pressure staff - a winning combination.

kjunkie88

Jun 18, 2014

Marc is an awesome salesman! My wife and I took off work on a cold February Monday to buy a new car. Our intention was to check at least two dealerships so we went to Fitzgearld first. We were looking at Malibus and Marc came out and asked if we would like to test drive one. Marc brought up the Malibu while we waited inside the warm show room. After driving the Malibu, we decided against it; did not like the engine shutoff feature. We then checked out the Equinox. Marc was very patient while we test drove one, and gave us privacy to decide if we really wanted the car, and helped us with the decesion process due to the large selection of Equinoxs available. We chose a blue one with houndstooth seats, similar to the classic '69 Camaro's optional interior. After choosing to buy the Equinox, Marc was extremely diligent helping us through the entire process, including the financing, the vehicle prep, and the explanation of all of the accoutrements that come with a new car. The Bluetooth is a great feature! We did the entire process in one day, and never needed to visit another dealership. I will definitely buy another car or truck from Fitzgearld, especially from Marc. THANKS MARC WE LOVE OUR EQUINOX!!!!

mikevanbibber5

Jun 17, 2014

I was very pleased with my salesperson ( Andrew Linker ) He was very friendly, and very astute to what I was looking for in a Silverado 1500. The whole process was very timely . I would recommend Fitzgerald and Andrew Linker to any of my family and friends .

samchevy

Jun 16, 2014

Micheal Picco was a great salesman. He listened to our buying needs & made the experience personal. He took care of us the whole, answering our questions, & giving us all the information on the Chevy Traverse that we bought. Excellent service & will recommend him.

marlong1080

Jun 8, 2014

Andrew work hard to get me what I wanted for my truck so I left the dealer with a 2014 chevy Silverado thanks Andrew I love my New Truck keep up the good work.

Gnavicks

Jun 7, 2014

This is our second car from Fitzgerald and each buying experience was fantastic. You may look around at other dealerships and maybe find lower prices but not realize freight and other processing fees are not included in the sticker price. At Fitzgerald the sticker price includes freight and other rebates (that YOU can actually get), which greatly impacted our buying decision. I highly recommend seeing Andrew Linker if buying a Chevy because he knows all things Chevy. During our most recent visit, Mike Bennett worked a better financing rate than initially offered and made the signing process painless. And if you're staying in the area I would recommend getting their Buyer Protection Plan since it pays for itself in future maintenance costs. Overall, a wonderful buying experience and I would recommend Fitzgerald to anyone.

pamella

Jun 3, 2014

We went on Friday evening to look at the cars because we were not sure exactly what kind we wanted. Mark Eijgelsheim came out and showed us the Spark. He was very knowledgeable about the car and all of the other cars to which it is comparable. He was patient with all of my questions. We left there with a lot of information and went to one other dealer to see a comparison vehicle and looked online at others. We were not impressed. I texted Mark to let him know that we would be back early Saturday, he was quick to reply. The sale went very smoothly, he was very careful to make us feel comfortable and to keep us informed as to what what going on. He explained each step thoroughly to make sure that we understood. We highly recommend Marc if you are looking to purchase a new vehicle. There was no pressure from him, he was very respectful or our decision.

JCrabill

May 24, 2014

Awesome experience and very friendly and helpful service. I would definitely recommend to anyone looking for a new or used vehicle. I may come back in the future even though it was a 2 hour drive for me!

justin180439

May 19, 2014

My salesman Mr. McCauley was very friendly and knowledgable. The vehicle was brought in from another location which I appreciated. The option to have additional accessories like bedcovers financed in with the vehicle was nice. I feel that I got a fair value for my trade, which is something that has never happened before. The gentleman that did my financing and paperwork for me was also very friendly and helpful. I would definitely buy a vehicle from Fitzgerald again. Highly recommended.

keithlong0101

May 9, 2014

Fitzgerald auto mall in Frederick is a wonderful dealership. From sales to service, the whole nine yards! In today's world honest dealers and auto service centers are a rare find. Fitzgerald is that and more! They were very responsive and kept me posted during the entire repair. Thanks! Keith Long

jyoungerman

May 7, 2014

Andrew did great selling me my 2014 cruze he entertained my 3 yr old son while we waited for the bank to come back with a answer. He also rode with us to our house to drive my pick up to the lot and in order to get it started he had to push my pick up so he can drive it to the lot. I deffently would go back to andrew for another vehicle thanks again andrew

kamereihn

May 7, 2014

I was in for normal or routine maintenance on Equinox and wanted to get the car appraised.Always work with Dan Garfield but he was not in. But for the second time in like 6 months, William stepped up and took controland helped me make my final decision to trade and get back into my new PASSAT!!! Yeah Baby!!Again, at all times, he was very patient. He also called Dan at the Country Club? or on Dan's Boat? and he kept Dan informed onmy requests and the deal.As always, a very good day!! Long day! But a good day!

TheBurkes

May 5, 2014

We had a positive experience at Fitzgerald and are excited about our new Chevy Traverse. Andrew Linker was an excellent Sales consultant-- super friendly, helpful, quick to respond to our questions via email, phone , and text, and a pleasure to work with. Manger Mark and finance guy Justin were also great. I generally do not enjoy the process of buying a new car-- always feel like there is scheming going on-- but this time it was actually pretty painless thanks to these gentlemen. We did have one mistake during our car purchase process and as soon as we brought it to their attention Mark and Andrew made it right. I only point this out because it really showed us that they were honest and stood behind their claim of sales and service with integrity. We could not have asked for a better outcome. I would recommend Fitzgerald to friends and family and would especially recommend that you ask for Andrew when you arrive and Mark and Justin as you work through the process.Jenny Burke

jamesspicer

Apr 18, 2014

ANDREW LINKER I A VERY NICE MAN AND KNOWS ALL ABOUT THE TRUCK I PURCHASED, HE PUTS YOU A EASE AND DOES NOT PRESSURE YOU FOR A FAST DECISION.BEN KELLY WAS THERE EVERY TIME WE NEEDED HIM AND KEPT A WATCH OVER THE PURCHASE AND WAS STANDING OUT SIDE WITH US, AT 9 PM. WHEN WE DROVE OFF,IM MY NEW SIVERADO PICK UP.MIKE BENNETT WAS READY WHEN THE DEAL WAS CLOSED AND GOT US OUT OF THERE QUICKLY.

dglazejr

Apr 6, 2014

That's the best experience I've had at a dealership and I've bought a good many cars. The salesman Mike McCauley was very knowledge and helpful. The finance manager Mike Bennett worked with us to get a lower payment then expected. Overall a really great experience would defiantly recommend.

iamaldo

Apr 5, 2014

hi my name is ivan Maldonado first of all when we got into the dealer they receive us like we are family and cordially specially Andrew linker and Christian gutierrez they made the experience to buy a car the best way I've ever seen before im very happy and proud with this two employees and I will recommend anybody to go to this dealer they're going to be the same way satisfy with no more words cause I would like to tell a lot more but I don't have any words to appreciate the experience that I had today Sincerely, Ivan Maldonado thank you guys!

Katebug04

Apr 1, 2014

I have always had great experiences at Fitzgerald. My husband and I have bought a total of 3 cars from them and they have always given us a fair price and have treated us well. Andrew helped my husband and I buy a Chevrolet Equinox and it was the first vehicle that we drove and we fell in love with it. I felt as though Andrew was honest with us and answered all of our questions that we had. I had traded in my vehicle and they gave me over what my car was actually worth, which certainly helped us make up our mind. I would definitely recommend Fitzgerald to anyone.

mlfl

Feb 21, 2014

William Braswell was extremely helpful, informative, patient and honest. Sensing hubby's concerns he quickly and clearly explained key buttons, lights and settings to help acclimate him to the new environment and help him understand the options. Hubby was pretty sure he wanted the Mazda 3 but it was a matter of from which dealer and how much. William's customer service was the reason we bought here. The manager, Bob, was very helpful, there was no pressure. They all seemed to want to address your needs and concerns rather than simply unload what they had in stock. Even though another dealer offered to beat their price (nominally) that dealer's online pricing was not forthright.and their staff was not very helpful. We felt strongly we'd rather pay a few extra dollars to deal with people we could trust, because it was worth it to find the correct car based on our needs rather than being pressured into buying what the dealer wants to unload. Fitzgerald did not pad any corners. Fitzgerald's transparent and aggressive pricing policy as well as their straight forth personnel and low pressure made the process much more efficient and less stressful than other recent purchasing experiences. I would highly recommend Fitzgerald generally and William specifically if you want a new Mazda.

FitItFitness

Dec 8, 2013

David Harrison in my opinion is the best car sales guy I have dealt with. He was upfront and straight forward with pricing. He was very courteous and respectful. These guys even gave me 3 tickets to a Red Skin game.I'll recommend them to anyone and everybody!!

kbmiller31

Sep 26, 2013

I have taken many vehicles to Kevin, and he is always friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learned me by name, knows my vehicles without needing his computer, and is excellent in communications. He often gets me a better price than originally quoted, and doesn't pressure me into repairs that can wait because I cannot afford them. Kevin, if you read this, thank you. - KM

Torched02

Aug 24, 2013

I have used Fitzgerald Cadillac on several different occasions and have found them to be first rate! The people are friendly and helpful and my car has always been ready when promised. I find myself recommending Fitzgerald to my friends all the time, heck I even get a free bottle of water every time I am there!

michaeljforbes

Aug 20, 2013

I was greated promptly by Charles (before I could even turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and the paperwork took less than 5 minutes. Although my scheduled appointment indicated I would wait for the service to be performed, I asked for a shuttle to work and Charles immediately arranged the service and I was on my way and back to work in no time at all.

woodrite

Aug 19, 2013

Salesman was quite knowledgeable about the cars that he sold. He was extremely friendly. He was not pushy like do many salesman are. He let me make an informed decision. It was a pleasure to purchase a car from him.

Tiguana

Aug 6, 2013

Perfect service, punktual, courteous, friendly and CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superiors as well as to other potential customers. Great job!

sbaker3

Aug 3, 2013

Brian and his manager exceeded my expectations from the moment I walked through the doors. I will recommend Fitzgerald Auto Mall in Frederick to anyone that expresses interest in purchasing a car..new or used. Keep up the great work! Awesome Customer Service!

ce22046

Jul 28, 2013

Love the availability of information on vehicles and prices on line - you can see what is in stock and shop for exactly what you want and compare prices before even going to the show room. The sales person, Lisa Lam, took great care of me throughout the process, even after the sale had already been made. This is my second vehicle purchase from this dealership in the last 5 years. I have recommended Fitzmall to others in the past and will continue to recommend them to my friends in the future.

tomw927

Jul 26, 2013

I want to commend the extra effort put forth by service agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure that costs were kept under control and he even contacted the local Mazda technical rep who provided a new tranfer case at no charge. Kyle put in extra effort to ensure that ALL of this work was done right. Replacing a transmission and a transfer case is non trivial service and I appreciate his dedication to make sure things were done the right way. Also, Keith found some additional issues and got them fixed like a nail in a tire and burned out bulb. I want to thank his dedication and exceptional customer service. Both Keith and Kyle escorted me to my vehicle and they gave me a warm send off.We have purchased our last three vehicles at Fiztgerald (2002 Mazda 626, 2007 CX9, 2011 Chevy Malibu) and you can be sure that our next car will be purchased there too. We appreciate the great customer service!!Regards,Tom W.

Sterlingcwma

Jul 1, 2013

I am amazed at the quality of work, friendliness, and individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right!

JPOTT

Jun 28, 2013

Super friendly!! He called my when my car was ready. I also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith!

pm4321

Jun 27, 2013

Jana was professional. She called with updates on the status of the repair. She listened and made sure I was satisfied with the results. Thank you.

annie50

Apr 22, 2013

We always get our new cars from fitzmall in Frederick. The service is fast and top quality.Justin showed us the car we were interested in and promptly we were given the priceand no surprises. As well as getting the car we wanted, the price was excellent and the staff are very professional and knowledgable.Always a great experience. We will definitely go back. Thank you Justin.

cjoppy0615

Apr 8, 2013

I initially visited this dealership on 3/29/13 in search for a used car. I have not so good credit and was told that I would have a better chance of getting an approval if I bought NEW. So I choose a new car that I liked, test drove it, and started the application process. I received a call on 4/1/13 stating that I had gotten approved and to come to the dealership to pick up my car. I drove 35 minutes to the dealership just to be told that the car I had gotten approved for was not the car I had test driven or even seen until that day. Why couldn't I be told that over the phone? So I told them NO I did not want that car and left the dealership. I received a call the next day (Tuesday) stating they were able to get an approval on the car I wanted. I drove 35 minutes this making it the 3rd time in less than a week, signed the paper work and payed my down payment of over $4000 and was told I could pick my car up on 4/4/13. I was also given a rental car to use unitl the deal was finalized. First, I was given a Nissan Versa, that had a big bag of cat food in the back seat and cat hair all over the car. Once I complained about this because the charge you a fee of up to $300 for a cleaning fee (They clearly state they will bill you for a cleaning fee if there is any food, CAT HAIR,dog hair, trash and/or dirt). I was given a Toyota Corolla that had a cigerette burn in the front passenger seat, dmage to the bumper, passanger side rear and front door and front bumper. I just took the car and left. Well 4/4/13 has come and gone and I have yet to get my car. On 4/6/13, I discovered that the down payment was taken from my account. I couldn't understand why being as though I still hadn't received the car. I have called the dealership 8 times today and left 4 messages for Mr. Ben Kelly and still have not received a call back from him. I was able to get the salesman Earnest on the phone; just for him to tell me that If I didn't want to go through with deal I would have to wait 10 days to receive a refund. Really? It surely didn't take them 10 days to take the money from my account. I only used Fitzauto Mall because my mother purchased from them and had excellent things to say. I think where I screwed up at was going to Frederick instead of Gaithersburg! I think that this is a very bad way to do business and I will never recommend fitzauto Mall to anyone or buy from them again GOOD or BAD credit!

0323

Mar 19, 2013

I have a 2012 VW Sportwagen that is under warranty still. The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said they wouldn't run check engine light diagnostics on Saturdays. He said I could bring it into the shop but wouldn't guarantee me anything. So I decided I would call in during the week and schedule an appointment. If I bring it in during the week I would need a loaner to get to work. They told me because I didn't buy my car there; they wouldn't provide me a loaner car so i can get to work. These people are not very accommodating and I knew there was a reason I didn't buy my car from them to begin with.

legourley

Mar 9, 2013

I CALLED FITZGERALD SUBARU AND TALKED WITH THOMAS BARKET, A SALES REP IN THE INTERNET SALES DEPT. HE WAS VERY HELPFUL AND QUOTED ME PRICES ON SEVERAL VEHICLES. UPON MY ARRIVAL, HE HAD THE VEHICLE READY AND WAITING FOR ME. KEVIN ENGLE, THE SALES MANAGER, HAD PROMISSED TO GIVE ME THE BEST TRADE-IN ALLOWANCE POSSIBLE AND HE KEPT HIS WORD. AFTER INSPECTING MY TRADE, KEVIN INCREASED THE VALUE OVER WHAT HE HAD PREVIOUSLY QUOTED. BOTH MEN WERE EXTREMELY FRIENDLY AND HELPFUL AND WORKED TO MAKE MY PURCHASE EXPERIENCE SATISFYING. IF I HAD TO SAY ANYTHING NEGATIVE ABOUT FITZGERALD, IT WOULD BE THAT THEY RUN THE NEW VEHICLES THROUGH AN AUTOMATIC CAR WASH. BAD IDEA! THIS LEFT SWIRLS AND SCRATCHES IN THE HOOD PAINT. UPON MY NOTIFICATION OF THIS TO KEVIN, HE IMMEDIATELY SENT THE CAR TO THE DETAIL SHOP AND THE PROBLEM WAS CORRECTED. KEVIN AND THOMAS EVEN BOUGHT MY LUNCH WHILE WE WAITED ON THE DETAIL SHOP. OVER ALL, I WAS VERY PLEASED WITH THOMAS AND KEVIN AND I WILL GO BACK TO SEE THEM FOR MY NEXT PURCHASE

best9400

Feb 26, 2013

It was the second time to purchased car at Fitzgerald Auto Mall. I was happy with their price, service and kindness for both time. Specially, Lisa !! I really thank you for your knidness and service. You are really great. If any of my friend wants to buy a car, then I won't hesitate to recommend you, Lisa. Thank you again.

Misty Capps

Aug 29, 2012

Joe Dunn is a great sales consultant with excellent knowledge of the car he sold me. He was such a great sales consultant that my husband and I bought two new cars from him that day. I would highly recommend working w/Joe.

tribbitt

Aug 29, 2012

Joe and Jeff were great to work with. We had to order our Passat TDI and they did a great job of keeping us informed of where the car was in the production/delivery process.Joe was laid back and answered all of the questions our 6 year old daughter posed to him. He did a great job going over the features of the vehicle and answered all of our questions to our satisfaction.We will recommend Joe to our friends and we will ask for him by name when we are in the market for our next vehicle.Thanks for a great experience.Jeff and Kristine Tribbitt

soozie21

Aug 25, 2012

Joe Dunn made buying my car very straightforward and easy. He was not pushy,and listened to what I was looking for and pointed out what he thought I would like in the car I was looking at. He also entertained and tolerated my 8 year old daughter and her friend for many hours with a great, laid back attitude!

bobmanjr1

Aug 4, 2012

Joe was great to deal with , he made the purchase of my new Mazda very easy. The dealership had many vehicles to pick from and that was a plus.

cbsoccerguy55

Jul 27, 2012

I found this car online and requested a price. Once we had settled on an out the door price, Justin was confident enough in it to send me a purchase order so I had written proof. The offer was fantastic, so great that no other dealer could come close to it. I gave him a call and told him I was coming in about 2 hours ahead, and he had the car ready. We were able to get the price we discussed, except for a minor adjustment of <$8 because of tax on a rebate, and everything went great. The car is exactly what I want and I could not be happier. It was well worth the 2 hour drive to Fitzgerald for me to get the car I want at the best price I could find across 2 states. Justin was extremely knowledgeable about the car, showing me every detail that I might want to know and made sure I was familiar with all the operations inside it.

bikinrage

Jul 23, 2012

Was in the market for a new hatchback and stopped in to Fitzgerald's to test drive a Mazda 3 5-door. Was greeted by Joe who, after a few questions and some info exchange, quickly grabbed the keys to one on the lot. He explained the features on the car and even compared it to other models/features from other manufacturers. I had already done a lot of research, but he was very knowledgeable, too. We drove both highway and back roads for about 30 minutes, chatting about other models we had or were going to test drive. Once we were done and we explained we were still in the early stages of looking, he gave us his card and said to call him with any questions. There was no pressure whatsoever.About a week later we called him back to see if the car was still available and if he would be there to discuss purchase details. He said he'd be there, so we stopped by. He explained the pricing and the Fitz packages. I already knew their pricing was the best after calling a few other dealers. The process was easy and friendly and took a little more than an hour. Once we had finished signing all the paperwork and the car had been detailed, Joe went through everything on the car and stayed past closing!Bottom line: I would go back to Fitzgerald's and ask for Joe Dunn when I'm ready for my next car.

Flapper1965

Jul 15, 2012

I've purchased cars from this dealer in the past and the experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my car and within minutes they had me in a loaner and on my way. The diagnostic and repair of a bad radiator took 24 hours. When I returned to the service center I was processed and on my way within 5 minutes. Again, everyone was very polite and professional.When I walked up to the car, I noticed that it was washed and detailed very thoroughly. The person who did it knew how to wash a car because there were no swirls or scratches in the paint.I opened the hood to inspect the cleanliness of the repair. The tech did a fantastic job on the replacement and the engine compartment was spotless. Given how messy of a job changing out a radiator is, this is a welcome surprise. I fully expected to have to clean out the engine bay on my own.I've been to other dealerships in my area and by far this dealer has done the best overall job. I will certainly go back in the future for service and purchases.

dweiland58

May 29, 2012

Joe was a very informative and pleasant salesperson who allowed me the time to ask questions, take a test drive, and decide on a car without undue pressure...It was an experience that I will share with friends and family...Thanks, Joe!!!

Bryant3281

May 28, 2012

Brought in a veloster for me personally. Called the second it got on the lot and he took care of me. Everyone here was very friendly but Ludwig(Ben) was superb!. Thank you!

HM08

May 16, 2012

My wife and I had an incredible experience at Fitzmall in Frederick Md. Our sales associate was very accomodating and worked tirelessy with us, thanks Ernest. We also had a nice experience with the finance department who assisted us with all possible options of financing and even working in a repair warranty that was very affordable. Our overall opinion is that we will be buying our next vehicle from Fitzgerald's. Thanks to all who assisted.

Peaches_21702

May 15, 2012

Purchased a new 2012 Chevy Cruze, great car and the salesman was wonderful to work with as was everyone in the building. I would recommend everyone to purchase a vehicle here, you won't be disappointed.

MHott1982

Apr 27, 2012

Joe and Duane were great to work with. They got me a great deal on a new Mazda5 and helped me choose the features and warranties to fit my needs all within my budget.

PSMECK

Apr 13, 2012

It was a great experience, very smooth process. Joe is very knowledgeable and super friendly. He took care of everything. The service didnt stop after the sale, which is nice. Joe has checked in with me a few times to ensure I was pleased with the vehicle. I would defiantly recommend this dealership and Joe Dunn to my friends and family if they were in need of an honest salesman.

DogmanVirgnia

Apr 12, 2012

I drove over from Virginia to Maryland to look at the great color selection of the Mazda CX5, and Fitz gave me such a good deal, I bought it. The sales rep was very knowledgeable, friendly, and just a really nice guy. There was no pressure. I've already been telling my friends to go to Fitz.

Susie Stout

Apr 12, 2012

Highly recommend going to Fitzgerald Auto Mall ask for Joe Dunn or Justin Williams. These guys are very friendly,professional,courteous and knowledgeable and if they don't know the answer they will find it for you. They treat you with respect and take the time to answer all your questions whether you are buying a car or just looking,best of all there is never any pressure or anyone annoying you like other auto dealers. Overall they made our car shopping experience the best we have ever had and as a result will be our new car dealer when we are looking for a new or used car and referring them to our family and friends.

ljgray13

Apr 4, 2012

Mr. Joe Dunn was very helpful. He assisted us promptly and was very knowledgeable. We took a test drive and everything went great. I had to go home and think about it but was greeted by a phone call the next morning asking if I had any questions. I ended up buying a New 2012 Mazda 3 and absolutely love it. The whole process was very enjoyable and I would definitely recommend him and the dealership to friends and family!

zrisoldi

Apr 4, 2012

To start with, I e-mailed the dealership on a day they were closed. Joe Dunn called me back within 20 minutes, interrupting his Sunday golf game to do so. So we were immediately pleased with his responsiveness. I explained that my wife was looking for a car and Joe answered some brief questions about financing. We met the next day to test drive the vehicle, and found it to be a truly pressure-free experience. Fitzgerald has a wonderful no-haggle concept which took a lot of the stress out of the process. We received a fair offer for my wife's trade-in. Out of curiosity, I inquired about having my own vehicle appraised. Surprised by the offer, we decided on impulse to purchase two new vehicles. I wish I could recall the name of the two finance employees we dealth with (I believe one might have been Sondra?). They were pleasant, explained how they were working to get us the best possible rates, and worked with us well after closing time to make the deals happen. Joe then gave us a tour of the features in our new vehicles. The next day, we realized that we had left an expensive bluetooth headset in one of our trade-in vehicles. Joe answered right away, explaining that he was out of the office but would have someone ready to assist us. He even sent a follow-up email the next day to make sure we had retrieved it. Having purchased 9 vehicles in the last 10 years, we have had many car buying experiences (positive and negative). Fitzgerald Frederick Mazda can have our business any day.

satb0813

Mar 30, 2012

I have bought many cars from different dealerships and honestly Fitzgerald was the best experience I have ever had. Joe was so good with me. I know I can be a pain and he was so great. He answered all my questions and really took his time to make sure I was comfortable with my purchase. I really can't say enough about the whole team. Seriously if you are looking for a knowledgeable kind salesperson call Joe.

minitonkas

Mar 18, 2012

When I arrived to pick up the car, I was warmly greeted by Mr. Joe Dunn. Before a demonstration drive, Joe went over every detail of the Mazdaspeed3. During the demonstration drive, Joe patiently answered my questions and if I wasn't asking a question he remained silent. I so appreciated his silence so I could listen to the engine and fully concentrate on the responsiveness and feel of the car. Once back at the dealership, Joe covered the maintenance schedule, explained all of the features on the car, and introduced the Fitzgerald service department. Joe wouldnt let me go until he was assured that every feature of the car was explained and every question answered. Joe is also very personable, enjoys the automotive business, and is also an excellent representative for the Mazda brand and the Fitzgerald dealership.Joe ensured my purchase was smooth, timely, and that I was completely satisfied. On a scale of one to ten, this whole experience has been an eleven. I will be back and I will ensure my friends and business associates are aware of my buying experience. Thanks Joe and the team at Fitzgerald Frederick Mazda.

JPM11

Mar 16, 2012

I worked with Joe Dunn for a week or so while looking for a hard to find Jetta wagon. He was very diligent in his search and kept me well informed of his day to day, sometimes hour to hour progress. If you are looking for a VW or other make of car that Fitzgerald Auto Mall handles, I would recommend talking with Joe.

scubadiver2

Mar 15, 2012

In December my husband bought a new Mazada 2 from Mr. Joe Dunn from the Fitzgerald Auto World in Frederick. We were fortunate to have Mr. Dunn as our saleman. Mr. Dunn was courteous, friendly and very helpful. He did not pressure us and listened to our needs and considered our financial situation. Mr. Dunn was able to find us the perfect car at the best price and gas mile possible. In fact we were so pleased with the new car and service department, in May of the same year I was in need of a new car their was no hesitation to purchase another Mazda from Mr. Dunn. We will continue to both use him and recommend him to our friends and family.

lipperkatzenklo

Feb 2, 2012

We had a great experience at Fitzgerald. We loved the no-haggle pricing and thought we got an excellent price on our CX-9. Joe was very nice and was not your typical in-your-face car salesman.

markwantsacar

Dec 30, 2011

I was extremely pleased with the service the salesman provided. He was very responsive to my needs, provided absolutely no "BS" in the entire purchasing process, and did his best to ensure I was pleased throughout the process.The price your quoted for the Mazda 3 I purchased was better than I was expecting. The financing was easy. The paperwork process went quickly. The car came was delivered clean and with a full tank of gas.I was very happy that the entire process, spread over two days, took less that 3 hours.The salesman has followed up with a phone call to ensure all is well, which it is.Thanks, in short, for making the process easy, for offering a quality product at a fair price, and for not wasting any of my time.

steaminginpa

Dec 23, 2011

So far I have bought two new cars from Fitzgerald. I had good dealings with Chip when I bought my 2010 Mazda3 so when I was looking for another truck naturally I went back. Well my how things change when one person is no longer there. No Chip. It is the whole held hostage for hours thing as a good many other dealerships. Waste of my time. I thought after buying 2 new cars there I would have the same dealings but not the case. The truck that they showed me should have been to the auction block and cut their losses ASAP. 06 Chevy had 70,000 miles and can you say rust! Bottoms of doors,bottom of tailgate. Rust not little specks this was full blown metal separating corrosion. The sales manager was the slicked back hair type,and used all that types lines to make a sale. He did offer to have a body shop " fix " the rust but it would have just came back later after it was my problem,and my truck is in very nice condition. I was given the line, " we will give you a call when something better in your price range comes in " and to me that is like telling me my money is not good enough. Never heard from them again. Still driving my truck,just have the itch for something different. I get bored with a vehicle after a couple of years. Maybe I should just keep mine since I know what is being sold on car lots. I am not sure I would go back. Since they acted the same as many dealers do why bother driving 45 miles. Fitzgerald might have sold me their last car when Chip was sales manager. Two new cars and done!

JELeonard

Sep 14, 2011

The whole team at Fitzgerald managed our expectations really well. Best price around, fair trade in value and definately the best service. As a life long Honda owner it took another dissappointing interaction with our Honda dealer to look at another manufacturer. That is a big deal, we have owned five Honda's. From Sales to Financing it couldn't have been better. I am so impressed with these folks I am taking my Honda truck to Fitzgerald for future service. There really is no reason to shop anywhere else.

csy108

Sep 1, 2011

I went through the awful hell of dealing with nearby dealers in Northern Virginia before I followed my fiance's mother's advice and checked out the Fitzgerald Auto Mall's site. I was leery of buying a car in MD because I live in VA, both because driving all the way there would be a pain and because I was afraid of being double taxed for sales tax. However, I took the plunge after they sent me a price quote that included freight costs (about $795 and hidden by all other dealerships) and still priced my Mazda3 $600 lower than the one local Mazda dealership with a price even in the ballpark. Oh yeah, and their processing fee is $199, unlike $500 at dealerships in Northern Virginia.After professional, helpful and regular contact over the phone with Daniel Garfield, I went up there with my fiance for my test drive and, hopefully, to buy the car. 2 1/2 hours later (including the test drive, all paper work, and getting financing through Mazda to buy the car - I qualified for 0% and no down payment) I drove out with a huge grin on my face. Much like my Mazda3. The only thing I don't love is the smiley face fascia, but who cares. I can't see the car while I'm driving it.If I can help it I will never have contact with another dealership ever again, so long as Fitzgerald continues its business practices exactly as they are now. I would have never appreciated how great this experience was if I hadn't gone through all the prior BS with other dealerships. So by all means, try dealing with some other salesmen first, then go to Fitzgerald and actually buy your car for less money and less hassle.

jjoe

Jun 7, 2011

I was treat with the upmost respect. I went end for a oil change and all went well in about 35 minutes. They also was my car for me.Thank you!AMP

DmitryGornostaev

Mar 21, 2011

I was looking for a better price for Mazda CX9 to fit my spending limits including taxes and fees and after visiting several dealerships that could not meet my requirements I came across the Fitzgerald Mazda in Annapolis on the Internet. I was pleased to get quick response from them with the exact price after all taxes and fees, that matched my need. Great experience! The managers were friendly and very helpful, it took only 30-40 minutes to do the paperwork and get my car on the road.

jfraymond

Dec 11, 2010

I've been going to Fitzgerald in Frederick to have my Chevy, Volkswagen, Mazda, and Acura serviced for well over a decade now. The service is consistently A+: professional, courteous, reliable, thorough, honest, top-notch repairs, fair price. And they always manage to come up with a loaner car so I can be on my way while my vehicle is being serviced.Sales is great too. Dealers for miles around struggle to match Fitzgerald's price and quality, used or new. Bought my Volkswagen (new) and my Acura (used) there; two of the best deals I've ever gotten.

ellisb

Aug 15, 2010

On August 7th, my family and I were on our way to vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not accelerate and had to pull off at a gas station. I called Fitzgerald and spoke to Tom in service for Chevrolet, he sent over a countesy van to pick us up so I could get a rental car until they could figure out what was wrong with my car. He also gave me the road side assistance number to call for a tow. We were able to get a car quickly and went to breakfast while the mechanic looked at my car. The tow was only about 45 minutes, which was great timing. We went back to Fitzgerald around 10:30 to wait to see what was wrong with my new car. At 11:00 Tom said it was the fuel injector and they had to send someone to get a part from Baltimore. We did not want to wait around and asked for a large enough rental vehicle, since my Traverse was piled high with beach stuff for a week's vacation. He said he would check, but didn't think the rental at Fitzgerald had anything big enough. Sure enough they did not, as we were talking the rental car place suggested talking to Lester the service manager to see what he could do for us. He called Enterprise and they had a van for us so we could get on the road to our vacation. He drove me to Enterprise and we were on the road by 12:30. Lester's friendliness and dedication to me as the customer was superb. He showed me that he cared about me and my family and the predictament we were in and went out of his way to make it a more satisfying day for us. I think Lester went above and beyond to meet my needs and he should be commended for doing so. If you would like to contact me feel free at 301-514-3665.

dakota650r

Jul 15, 2010

Brent Johns was my salesman. We bought a 2010 Jetta Sportwagen TDI DSG, Blue Graphite paint, Titan Black interior, pano roof, etc... Brent was very friendly, honest and knowledgeable about the car. He directed me on a test drive route that gave me a chance to really get to know how the car handles (a little in town driving followed by a nice curvy backroad with a few straight places, then back to the dealer) while he pointed out various features of the car. He took his time with us and was patient and he was not at all pushy like some of the other dealers that I went to. After the sale, he took the time to go over all the features of the car with my wife who had not been present during the test drive and Brent even helped her connect her iPhone to the car's bluetooth interface. Brent was very considerate of our time and it was actually a pleasure to work with him. I can definitely recommend Brent and Fitzgerald VW to everyone I know. I will be going back to Brent and Fitzgerald when I am ready to buy my next VW (which will be another diesel) I got an unbelievably awesome price on the car that my wife and I love from a great dealership that prides themselves on building a relationship with their customers by providing the best service possible.

techsan68

May 9, 2010

Everyone at Fitzgerald Chevrolet made us feel very welcome and went through the sales process without pressure and in a very professional manner. We felt we got a good deal as well. Overall, we enjoyed our purchasing experience, which also prompted us to buy the dealer's service discount package to continue our relationship. Moreover, we will recommend the Frederick location to anyone interested in buying a Chevrolet or the other makes sold there.

Athomas130

Feb 26, 2010

Service was ok, but they were unable to solve a check engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want. Also, the prices are always atrocious at the dealerships, because that's where they make their money.

ladycake

Jan 29, 2010

Can't say enough about how pleased we are with Fitzgerald Auto Mall. Everyone was extremely nice and friendly and we weren't kept at the dealership forever once we made our car decision. Rick Major was a great salesman and didn't pressure us at all and gave us more information than we even asked for concerning the used car we inquired about. Mr. Stickleman worked with us on financing and we got the car we wanted for the monthly payments we budgeted for. His great personality even made the financing part enjoyable! We were so impressed with the attention that we got at Fitzgerald. We will definitely be back when we need to purchase another vehicle.

Mike_D

Jan 29, 2010

I've never had any problem getting good service at Fitzgerald. They are always finding ways improve the customer experience. I've worked with almost every service rep but Mary Ann is the best. Not only does she do a great job but she'll go out of way to make sure the fine details are taken care of. She is very sweet and full of smiles. I always thought dealerships were very corporate and overpriced but Fitzgerald feels more like a extended family that is willing to take care of all your needs from start to finish.

Summit Gen5

Nov 13, 2009

I spoke with another Camaro owner in August, (ran him down in a parking lot just to get a look at his car). I told him that I had one on order with *** *****. He told me about his experience with them (WKs unwillingness to commit to a price on the car), and referred me to Fitzgeralds and June Rutkay. His wife made the comment that June was wonderful. Since I live in Columbia and work in DC, I was not able to make it up to Frederick during the week so she turned the process over to Rick Major.I have to say that they were both very competent in dealing with me, and the one thing that I really liked the most, was that they acted like real people. Both have great personalities. I knew from the start that this experience was going to be a complete change from what I had experienced in the past when buying a car. You have some really great assets in Rick and June. Hang on to them if you can!!

drapesbydiane

Apr 25, 2007

I bought a used sebring convertible I have only put 4,000 miles on the car and in fact had only driven the car for 3 months, since I bought it at the end of the summer last year. The CD player never worked and recently the check engine light came on. When I took in the car for service I was told I had to pay $260.00 or a purge selluliod. I am not happy about this at all I have bought 2 cars from fitzgerald one new, one used.....Considering I had only put a few miles on the car and had only had it for 5 months I was very disapointed with the service I recieved. I for one would not reccommed buying a used car from fitzgerald they obviously do not stand behind the used cars they sell. When I asked about the warranty this of course was not covered........convieniently enough, and although this may seem like a small charge, since I am still paying for the car it really ticks me off! DO NOT BUY ANYTHING USED FROM FITZGERALD AUTO MALLS!!!

masonaries

Mar 1, 2007

I have been purchasing cars for 40 years and this was the best car buying experience I have ever had. No pressure and Jeffery new everything about the SAAB 9*3 I wanted to buy.Everyone went out of there way to make my experience enjoyable. After the sale Jeffery introduced me to my contact for service and all the service people were just as nice as the sales force.Finally because it was January I purchased the car with some very good rebates. Fitzgerald Auto Mall was the only SAAB dealer in my area that posts there vehicles with options and prices on the internet no "call us for a quote" nonsense.

watchman

Jul 22, 2004

I bought a 2004 dakota drove it for approx 1000mles noticed a miss and hesitation at about 1500 thru 2000rpms. brought it in for service. they had it for two day replaced various item. when I drove it out the problem was still there brought the vehicle back they had it for a week. I was advised that the problem was related to a computer flaw, and it need a new "flash" program. Chrysler was advised and they acknowledged the problem, but had no idea when a new program would be avalable. After agruing that the vehicle was defective and unrepairable, The dealer finally agreed to do something. **very important note. They checked the other type vehicles on their lot, magnum 6cyliner with auto transmission, and they all had he same malfuntion. But they have no intention of removing them from sale. What I wound up with was a $4,000. more expensive truck and an increased monthly payment of $92.00. I felt that Something was not right, I got hold of the finance manager to get a figure on what negative equity I was being charged for the defective vehicle, thats right they said becaused the truck was used there was negative equity. Much to my suprise, they claimed the truck that had a problem acknowledeged by chrysler, and the service manager, which could not be fixed, less then a month old with 2964 miles, had lost $4,200.00 in value! And to top it off, they toook a$3,500 rebate that should have been applied to the new vehicle that would in fact have put my payments more in line with the first vehicle, and applied to the inflated negative equity still leaving this defective vehicle $1,200 in the red. the virtully stole my rebate and spun back to them. These guy are nothing but well trained liars and cheats stay away from this dealership. There isnt an ounce of truth with any of these guys. An agereement was finally reached only after I made it known that I as aware of the deceitful ,slezay, underhanded way they do business. DO NOT BUY FROM THIS DEALER