Five Star Dealerships reviews

Kerry

Sep 15, 2016

Trying to be a truck in the next 30 days and they never contacted me after a couple of attempts. Their loss. $60k will go somewhere else.

Rich

Mar 18, 2016

Drove from Tacoma, WA to look at a pre-owned vehicle that I saw there online. Initially communicated via email with Jeff Timmons and then Paul Wood helped on the day we arrived, as it was Jeff's day off. Was looking at another vehicle at a dealer here in Tacoma but didn't want to settle for almost the truck I wanted. I did my research and the price of the vehicle there was not overpriced at all, and my trade in was valued where I felt it should be with no negotiation. Was no pressure and my wife, who hates car shopping, was more than happy with the experience, even with the long drive. My daughter and son-in-law are looking for a vehicle and I encouraged them to look online as it's worth the drive for a great experience purchasing a vehicle. Great experience and would shop there again.

oz Flores

Oct 7, 2015

5 star ford actually called me and fixed the problems that apparently they were unaware of. I truly have to say I'm surprised. They didn't have to do it. I'm 2200 miles away. They could've easily just let it slide. Very satisfied.

KM

Jun 15, 2015

I recently purchased a vehicle (2015 GC Limited) through Five Star and the transaction could not have been smoother. I initially made contact with the dealership through their website. Paul Wood responded almost immediately and was my main contact throughout the transaction. I found him to be knowledgeable, responsive (he even got back to me on his day off), and with a laid back demeanor (in a good way...friendly with good listening skills). There was no pressure to buy or upgrade, just an objective presentation of features, options, and related pricing. I feel that Paul's priority was more about finding a solution to my needs & wants and less about adding extra costs into the deal. For the deal itself, I did not have a pre-approval, but had a good idea of the vehicle I wanted. I had researched pricing online and had a fair offer in mind. For my trade, I actually received more value than I was expecting. Once we arrived at a final price, fully broken down and thoroughly explained, they started to work on financing. Five Star uses a financing tool to search for multiple loan products across multiple lenders. Although my bank declined to pre-approve me, the dealer had no problem finding an approval with good rates from three lenders in a matter of minutes. It was a fast and efficient process start to finish. The entire time I was there, I felt like I was the center of focus and valued as a customer. Although Paul was my main sales contact, I got the same impression from the sales manager, the finance manager, and the service manager. It was a consistently positive experience. As a Grays Harbor resident, I'm glad I decided to stay local and purchase within the community. The advertised prices at other dealerships can be misleading (for example, including every possible discount and rebate, despite their *actual* applicability), but Five Star doesn't play these games to trick customers into coming in. If you're looking for a low pressure transaction, do yourself a favor and consider Five Star. If they don't have exactly what you want on the lot, ask them about dealer trades - in chatting with them, a fair amount of their business involves obtaining inventory from other dealers. I didn't realize this was a common thing and was resigned to shopping in Seattle until the Jeep with exactly the features I wanted showed up in their inventory. The bottom line: I would not hesitate to recommend Five Star to my friends and family.

tchr_lady

Aug 20, 2013

Interestingly, this dealership does not replace tires on its used vehicles, the tires on the truck we looked at and test drove were almost done and had low tire pressure. The exhaust system was leaking and corroded.

Justin

Feb 7, 2013

This dealership is terrible. It was the worst experience I have ever had. They lie about their warranty. They will not really pay half of the cost of repairs. Instead they just tell you there is nothing wrong with it and your mechanic is wrong. They did a terrible job detailing the vehicle. They are rude and pushy. The vehicles are way over-priced and are in bad mechanical shape. I would never go here to purchase a vehicle or have repairs done ever again.

DAMON

Jan 31, 2013

I TRULEY MEAN THIS... THEY ROCK... VERY NICE NON PRESSURE AND VERY CONSIDERATE OF OTHERS.... I WILL NEVER GO ANYWHERE ELSE.....

used car shopper

Aug 5, 2012

would recommend..... was able to look around and not be hassled, but was noticed and was able to find help. very clean facility. good local location