Five Star Ford of Plano reviews

Jakeg62

Aug 12, 2016

I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!!

madison.mikeman

Aug 12, 2016

I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of the dealership very quickly and the problem was fixed! They did not over charge me or make me wait for long. I was able to make it back to work before lunch and my truck hasn't had a problem since then. Thank you for the great experience!

2Horatio

Aug 11, 2016

Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they were in. With in a few days she called and said tires were in, and I asked what time I could come in and she said they opened at 7, I was there at 7 and she was waiting for me. She and the service guy Roland Hamons greeted me. They said it would take about three hours, they even gave me a loaner while they were servicing my vehicle. At about 11:30 I received a call and said my truck was ready. I was in and out so efficiently. I did purchase my vehicle from Shawne and she has always taken special care of me and my truck. I highly recommend that you go to this dealership and ask for Shawne Moore, She will take excellent care of you. Looking forward to a long and continued relationship with her and the dealership.

BB1130

Jul 24, 2016

Were there 10-15 minutes, offered a horrible car to my daughter who has no credit. When she declined to purchase that car, they never once asked me if I could cosign. People were nice. Experience was less than pleasant.

Jaime Wiggins

Jul 14, 2016

I own Amazeballz Cake xxxxx. I had a Mini Cooper and wanted something bigger. A good friend told me to go see Brandon Buehlman at 5 Star Ford in Plano. Man am I glad I did. I got a brand new 2017 Ford Escape and I LOVE IT! Hands down the best car I have owned. Since this is a business vehicle, Brandon explained all my options and we decided to go for the lease. He walked us through everything and really took his time with us. I have driven it for a month now and still totally in love with it. All the features, the smooth ride.... I just love it. By far the best car buying experience EVER. And that says a lot. I change cars on average every 3 years....since 1991! THANK YOU!

Pamela Pantea

Jul 11, 2016

I have always gotten my 08 Mustang serviced at this branch and they have always treated me with the respect and have never tried to rip me off. So I decided to look up the reviews for the sales department and reviews for LaRay Wilson caught my attention.I called and spoke with him and he took the time to explain information to me that was much needed. I was very impressed. LaRay Wilson is the most patient, attentive, and honest Sales Manager I have ever met! The deal was done on July 4th in a matter of a little over a couple of hours. I will always purchase my vehicles from LaRay and I have told everyone I have met and all of my friends about my experience. I purchased a 2016 Blue Mustang and I love it!! I also want to mention that Abiy Berehe totally helped in making this deal a successful one. Below, I have listed other employees that I had contact with, who were very helpful and sincerely friendly. When you enter this dealership, it has a totally different atmosphere than other dealerships, you feel truly at home. You don't walk out feeling like you need a shower!!!

Banditoben

Jun 16, 2016

LaRay Wilson made the car buying experience exceptionally fantastic! He was without a doubt the best sales manager I have ever bought a vehicle from. We had just got out of a wedding and needed to close on a vehicle late Saturday evening- we were able to get what we wanted and out the door in just a few hours. The finance team really came through and made it happen.

Pressing On

Jun 13, 2016

I purchased a F150 recently from 5 Star Ford Plano, and it was easily the best car buying experience I've ever had. I dealt with 2 salesmen (because I returned over several days while making up my mind), LaRay Wilson and Donnie Harmdierks. Both treated me with utmost respect, were open and honest about the entire process, and never pressured me to make a decision. LaRay told me that Mr Pack expects his employees to conduct business with the highest integrity, and from my experience they are living up to that expectation.

SLS

Jun 9, 2016

Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service (phoned me to let me know my 1 year free service had expired before they started working on it; called an hour later to let me know my vehicle was ready; the shuttle driver phone and let me know he was on his way as soon as my truck was finished. Overall, since the purchase of my vehicle in 2015, the sales & service staff have made my truck buying experience an extremely pleasant & easy one! THANK YOU!

Aforisha

Jun 6, 2016

LaRay Wilson, the Internet sales manager, was incredibly helpful, insightful, and provided a wonderful car buying experience. I will most definitely be making a future purchase from LaRay and five star Ford Plano.

zavala16

Jun 6, 2016

We had an excellent experience! They were very friendly from the beginning to the end. Very helpful in all of our needs. Got a great deal! Robert Miller went out of his way to make sure we were happy. Will definitely return!

Bettsya

Jun 1, 2016

Rashaun Sanders sold me a new Ford Edge and was very polite, efficient and informative. After our deal was made I met with Kelt Gibson in Finance, and our business was conducted quickly with no undo pressure to purchase services I did not need. In fact, he helped keep more cash in my pocket!Everyone at the dealership was very helpful. A very pleasant experience!

Jimmyjam

May 31, 2016

This is about the salesman ( Robert Miller & Pete Restivo) and finance manager (Kelt Gibson), all were outstanding there was no pressure what so ever, I felt totally at ease when dealing with them, all questions were answered in a timely manner. It's easy to reflect the negative but this is one write up with a positive ending!!Thanks Again.H. Alvarado Purchase Date - 5-30-16

Lindsey9205

May 31, 2016

I purchased a 2016 Ford Edge from Robert Miller and Hector. Both were very attentive to all of my "wish-list" items and were able to give me the best options possible in my price range. We were able to knock out the sale in one day! Would highly recommend this location.

lrw1057

May 31, 2016

Things were up front My salesman was awesome LaRay Wilson had everything done in advance cut my wait greatly -- Finance was easy and worked a great deal for me

Selveyfam

May 31, 2016

Great service, great rate! Was will worth the drive there. Couldn't be happier. Robert miller did a great job of finding what I wanted and Brandon gave me the best possible deal

Gena D

May 30, 2016

They act in a professional manner and was not misleading. They listened and answer all my questions. I would highly recommend Rob Forgy for all your car needs. Great experience!!!

kimhunter96

May 30, 2016

Chris McHale was great to work with at Sam Pack's Five Star Ford in Plano. He made the process of buying a new car easy and was personable while also being respectful of our time - was efficient in getting us on the road in our new Explorer. I feel that we got a great deal on a great SUV. The dealership is very conveniently located.

JD II

May 29, 2016

Great service and helpful attitude made this truck buying experience great. Sent an internet request for information on Thursday night, got a call first thing Friday from Pete. He was helpful right away. Arranged for a convenient time to test drive and identify the F 150 model that met our needs. Pete Restivo and Rob Forgy made sure we were well taken care of. Impressed with their knowledge about the features.

Joseph Rios

May 29, 2016

This store is great if for no other reason than the management. Corey makes things simple and easy and is the most honest guy I know in the car business. He puts his sales people first and you can see that in how they treat their customers. I have bought 3 cars from him and it has always been completely transparent. I can't say enough about the guy. When you get there ask for the guy with the ears.

Russell

May 29, 2016

We made an appointment with Steve Mandrell to test drive a truck for our son Memorial Day weekend. It ended up being the best car buying experience we've ever had. Living in the Dallas area there are tons of cars and dealerships to choose from, but we checked the reviews before deciding where to go and so glad we did! My husband is a Veteran and was treated with such genuine respect. The employees are so professional and helpful. We ended up buying a car for our son but now my husband is looking for a Mustang for himself. We will definitely be back!

Kelly

May 28, 2016

We bought a car at Five Star Ford of Plano. The car is great, my daughter is very happy. We worked with some great people there, Luis and Lee helped us buy the car. And Alan Marr with financial. Had a great experience, would definitely recommend.

Happy Customer

May 26, 2016

Took my daughter to Five Star Ford in Plano to look a the Ford Edge. Spoke with Robert Miller and Hector. Those guys were so helpful and nice that she ended up buying her first car all on her own. Also thanks to Dean and Kelt for helping out. I know we got a great deal.

CVanDyk

May 25, 2016

This was the best experience I remember ever having when buying a car. I absolutely love the team at Five Star! Richard was awesome and easy to deal with. Alan Marr and Brandon Buehlman quickly got involved and helped me get the exact deal I needed. Kelt Gibson handled all the paper work and got me in and out lickety split. I love the whole experience and definitely recommend that if you are in the market to go see them.

HighlandsPT

May 24, 2016

I have never owned a Ford and drive all over Texas for my job. Started researching and found I wanted to check out a Ford Edge. So glad to switch to Ford, and hope I remain happy. Recently moving nearby, I was excited to see if this dealership could help me out. Bob Tauber was an excellent person to work with understanding my research and guiding me where I needed to be without wasting my time. I appreciated everyone's interactions and felt I was treated fairly and walked away happy. What more can you ask for? Ask for Bob T!

carrie boysen

May 23, 2016

This was actually our first positive experience ever with a car dealership.We were in and burning gas (Kelt) within 3 hours!We will definitely be referring family and friends.AWESOME service from Brian and Kelt!!!!

kdavis

May 23, 2016

Cheyne and Kelt were amazing to work with. This was the second vehicle I bought with them and will use them again. I will definitely be referring family and friends to them.

smilingtanya

May 23, 2016

When it comes to buying cars, honestly I've always been a little nervous and unsure... However when I went to Five Star Ford of Plano and JC Campos helped me pick out a car, that nervousness turned into a pleasant and confident experience when buying my vehicle.JC explained everything in detail and helped me out in every step of the process. I told JC I was looking for a car that had an AUX Jack in it and told him my budget, and he found me a car with low mileage, great dependability, within my budget, and explained the finance and numbers part of it all in detail so I could understand. In the end if you are looking for a good vehicle at the right price, look no further and go to Five Star Ford of Plano and ask for JC Campos.Thank-you,Tanya B.

aleonard3

May 3, 2016

Easiest car buying experience I ever had. Wish I would've went to them first. Robert was a great to work, helped me find the car of my dreams, and gave a lot of great information about my car.

Carolyn

Apr 28, 2016

Robert Miller made our experience one of the best we've ever had purchasing a car. Even.my children were engaged. He made them part of the process and was very knowledgeable in all areas of the sale. Bradd and the other team members were just as nice and accomodating. I highly recommend this dealership. Ask for Robert Miller!!

Tlhughes

Apr 17, 2016

Robert Miller was a fantastic person to work with when we bought our car! I would recommend this place to anyone! Chris McCale was also a great person to work with!

lasims1254

Apr 11, 2016

I got a call about trading my 2010 Escape. I went in with NO EXPECTATIONS! Robert Miller was very honest and direct! I so appreciate that! He even entertained my twins boys! HA! He was extremely professional and very helpful with my decision to move forward with the process. Once the approval was done, Mr. Webb came over and got the process moving even faster. I walked away satisfied with a new fusion, happy kids and smile.Thank you Mr. Miller and Mr. WebbLDS

Two New Rides One Day

Mar 31, 2016

We were quite surprised by significant hail damage that totaled both of our vehicles. The staff at every level were highly professional and completely knowledgeable in their specific field. We were assisted by several staff members who were all extremely helpful, friendly, courteous and ready to meet our needs. In fact we were so pleased with their ability to work with us we purchased two vehicles on the same day. We are extremely satisfied and wish to thank Shawne Moore, Lupita Nunez, Don Webb, Chris McHale and Tyler Geringer. We feel like we are family now!

H-Mart15

Mar 30, 2016

As a first time buyer, shopping at Five Star Ford Plano was a great experience. The day before my intended purchase the dealership was hit with a hail storm which damaged the truck I planned on buying. Hector Hernandez and Brian Huth did a fantastic job of locating an even better deal on a 2014 Ford F-150 for my arrival the following day. The customer service was amazing and I will definitely buy from Sam Pack Ford again. Thank you for making my day very exciting and memorable..

karin24

Mar 22, 2016

We purchased a 2016 Ford Edge with a trade in. Our salesman was Rick Dike, the Finance guy was Tony Snider and Jimmie Mathews explained (in detail) Ford's Sync 3. Dealing with each of these guys was great. We felt we were given a very good trade in price when we first met with Rick in Sept. 2015; however, it took us six months to decide the Edge was the one, and order it; taking delivery on March 16, 2016. Even though it had been six months Rick still gave us the original trade in amount. In addition Rick worked with us for a great price that included all kinds of discounts and incentives. Even though we didn't use Ford for financing; Tony was very helpful, not pushy and even funny He kept the mood light and the paperwork moving. Jimmy was extremely knowledgable about all aspects of Ford's new Sync 3. He too was great to work with. I don't really know how our overall experience could have been any better.

ITguru

Mar 12, 2016

BEWARE; If your car came from another dealership (mine came from Austin) make sure that the car wasnt abused. I bought this "brand new mustang" until I realized that the rear bottom was with deep scratches . Nothing visible, unless you do a whole undercarriage inspection; have only drove less then 100 miles and I contact the salesman( Mr. Campos) who right away wash his hands and saying that nothing could be done, I know how I drive and know that I did not hit anything or got anything going under my car ( like a 18 wheeler tire etc_) but still...I got hosed. Now, the car has only 200 miles sine I got it 2 months ago, and the engine light is on.....xxxx, how disappointed can I be now????? Taking to service tomorrow and see what the problem is.

That_hal

Feb 5, 2016

I purchased a Ford F-150 from Hector Hernandez at Five Star Ford in Plano just yesterday 2/4/16 and I have to tell you it was a great experience. Hector as the Sales associate did a fantastic job! Hector went out of his way to ensure that I had a good experience. Hector even went so far as to answer my questions on his day off (which at the time I did not know it was his day off). I would recommend to any one if you are looking to buy a Truck or any Vehicle ask for Hector by name!

EmersonG

Feb 3, 2016

In few words, from day one to the drive away, I have nothing but GREAT things to say about Five Star and my nice and knowledgeable sales rep, Mr. JC ! Waste no time shopping around. Go to the website, shoot an email and see what is their absolutely bottom price ( usually they are near the e-price ) and go see MY MAN JC !!!I told him, that when I find a dealer that treats me right, I am a costumer for life...and that's exactly what they will get. Your friend, Emerson!

Donna and Jim Frame

Dec 10, 2015

We were excited about buying a new car, and Donnie fulfilled every expectation.He guided us through the process and we never felt any pressure.Great experience, and great car: Ford Escape SE, Cherry Red!Using Jerry Reynolds CarPro was the very best choice and we are very pleased and Impressed!

Sher

Dec 8, 2015

This dealership is top notch!!!!!!! Every person I came in contact with was so helpful and nice! Alvin Hicks couldn't be beat!!!! :) :). :). :). :). SO helpful!!!!! :)

Cris

Nov 23, 2015

I purchased a used vehicle from Jose Campos at Five Star Ford Plano. The salesman and I inspected the vehicle and confirmed the minor cosmetic damage to the vehicle before agreeing on a sales price. After we agreed on a price we signed the deal. Upon delivery of my vehicle I noticed the driver's side mirror had been damaged beyond repair. Damage that was not there the day before when the deal was made. I notified the salesperson immediately and was assured a follow up. After a week without a follow up I reached out to the sales person Jose Campos and the request was made I bring in the vehicle for inspection. Upon inspection I was advised by the sales person the damage would not be repaired. The salesperson expressed regret and not being able to authorize the repair and indicated the decision lied solely with the used car director Abby(not sure if correct spelling). The excitement from purchasing a vehicle at a good price was quickly replaced by frustration at the lack of recognition from the dealership to do the right thing.

RHS6

Nov 17, 2015

This was truly the easiest car buying experience we have ever had. Corey White was an incredible sales person and treated us like friends that he had known forever. I would recommend Corey White to anyone looking for a vehicle. He was fantastic!

Mbishop

Nov 3, 2015

Best buying expletive ever. No bull and very professional! Brian Huth is a top notch person. If you are thinking about a Ford or not sure, go to Sam Packs Plano

bc8787

Oct 20, 2015

My past experiences buying cars have been horrible at other dealerships. I am in the auto business myself and for a dealership to play all the games that you know like the back of your hand is so dis-respectful. This was not the case at Five Star Ford... there was no games. Everyone was honest, upfront and communicative. Business is so much more pleasant done this way. Some dealerships dont understand that if the customer is happy they will continue to come back again and again. I have already told friends and family about my positive experience at Five Star Ford in Plano and have urged them to visit on their next vehhicle purchase. Again, Thank you SO much for doing business and treating a customer the way they are suppose to be treated.... That is the way the business is suppose to be done. I got a great deal on the truck of my DREAMS everything was outlined and explained to me perfectly no gimmicks... nothing hidden. No one handed me off to a 100 different people like other dealerships do my salesman stayed by my side the whole time...excellent customer service! I am looking to trade in another one of my cars here in a few months looking into a Fusion when I am ready I will definetely purchase from Five Star Ford In Plano.

Snoopy92459

Oct 5, 2015

Corey White was main reason I purchased from 5-Star. All about the relationship & trust. They stand behind the product, that sealed the deal! Exceptional service. This is my 3rd car purchased here, Go 5-Star

kidrad

Sep 29, 2015

LaRay was very helpful and truthful in assisting me buy a new Ford Fusion. He was very honest and did not play any tricks to try to get me to buy the car. Overall I felt very reassured doing business with him and would definitely recommend my friends and family to buy from him in the future.

Aggie Golfer

Sep 28, 2015

I worked with the dealership via email before I arrived because I live a few hours away. This coorespondence went very smoothly. Once I arrived the process was very relaxed and smooth. I was able to drive away from the dealership in my new Expedition in a very short amount of time. Overall it was an amazing experience! Thank you Brian and Five Star Ford.

Dallas4534

Sep 12, 2015

Easy to work with and I got the deal I wanted. Transaction was fast and friendly. Dealership was clean and finance was friendly. Very happy with deal and Escape

052265

Sep 7, 2015

My wife and I traveled over a 100 miles to buy our 2015 Ford F-150 King Ranch from Five Star Ford Plano. We have bought many vehicles in our fifty years of marriage, but our experience at Five Star Ford Plano was the best. Our Salesman, Mr. LaRay Wilson, was the primary reason for this great experience. This man was a true professional in every sense of the word. He had exceptional product knowledge and was courteous and polite with us throughout the buying process. The vehicle was ready when promised. He met or exceeded our expectations throughout the entire process. Rest assured that we will recommend Mr. Wilson and Five Star Ford Plano to our family and friends.

Anray08

Sep 7, 2015

I purchased a 2016 Escape on September 1st. It was by far the best dealership experience with a "salesman". Corey White wasn't a real "salesman", he never made me feel pressured into purchasing a new car. It felt like I was shopping with my best friend! I will recommend him and Five Star Ford to everyone!!

Ric Torrelli

Aug 21, 2015

My wife and I traveled nearly 300 miles to meet with Mr. Corey White to special order a vehicle. His demonstrated professional expertise and interpersonal skills made the purchasing experience one of the best I've ever had. Thank you Corey, you epitomize excellence in every way. Ric Torrelli

jmerritt11

Aug 20, 2015

Kudos to Erin Kemper, she is the reason my wife and I have switched our loyalty from another dealer to Five Star Ford of Plano. Erin made everything so easy. By the time I went to meet her, the car was pulled, the numbers were already done, and we were ready to go!

Tandy

Aug 20, 2015

Everyone was so nice!! Love Corey our sales guy he is so amazing and patient. Got the best deal on my car. I would definitely go back to this dealership again.

Cachehill

Aug 17, 2015

No pressure, no nonsense. Thank you Al for a great car buying experience. We'll be looking for you when it's time to trade again...

Trice

Aug 16, 2015

I saw a 2015 Ford Fusion online went in to see about it. Spoke with Laray he was busy and recommended Danny. Danny was the BEST salesman I have ever dealt with in my life. 2015 was sold. I told him what kind of car I wanted and the price I wanted to pay. He came back with a 2016 Fusion left with it that night. I can't thank him enough for the great experience. Went back the next morning to get it detailed and EVERYONE there remembered me and was so nice

jeffsaunders

Aug 4, 2015

I walked into the dealership expecting to drive off in an old truck, instead I left in a beautiful brand new F-150 Lariat for a lower payment! Thanks Erin Kemper, you're the best!!

PDub

Jul 19, 2015

2015 Ford FusionDon Web is great to deal with. As with any car buying experience, I did my homework first to minimize unexpected surprises.

F350 Family :)

Jul 16, 2015

Great Experience, thanks to LaRay Wilson, who was honest, hardworking, and straightforward from the beginning! Look forward to future purchases with this dealership and salesman!

MaryLStefano

Jul 16, 2015

I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work items because I anticipated a long wait, but my vehicle was done before I could "hunker down" and get some work done. The staff was exceptional, and Christopher Sloat was amazing and extremely professional. He went out of his way to ensure I was informed and taken care of. I came to this location because the other DFW locations are horrible. I will absolutely return for maintenance and new sales.

Jennifer

Jul 14, 2015

I am very pleased with my experience buying my new Focus at Five Star Ford. First of all, LaRay provided excellent customer service. When I was on the Ford website "building" the vehicle that I wanted, LaRay contacted me that very night. I told him what I wanted, and he said he would look for the specific vehicle with the features I wanted. About three days later, he had the very car I wanted. The entire buying process went smoothly. I came with my own financing, but LaRay suggested I at least let them try to equal or best my financing. I'm glad I accepted his offer to talk with Derrick about financing. Needless to say, I went with Ford's financing and am very pleased with it. I so appreciate the professional and courteous manner in which I was treated by everyone. And this dealership even has classes to help with syncing the car! I didn't get that from Autonation-Frisco where I bought my previous Focus. I'm glad I got the car I wanted and I'm glad I chose to buy it from Five Star Ford in Plano.

FordCarGuy

Jul 11, 2015

Danny, Danny, Danny I cannot say enough about Danny Mayeaux at Five Star Ford. From the moment we met he was professional, knowledgeable and not an overbearing salesman. I told him what I was looking for, he pointed me in the right direction and was there for me throughout the entire process. I have met many people and have worked in sales myself and I can honestly say Danny is one of a kind. Five Star Ford is a first class facility and deserves nothing but high praise. I can honestly not say enough about their amazing customer service. If you are looking for a Ford do not walk there but run you will be glad you did.

Keith r Howell

Jun 18, 2015

Being new in town we weren't sure about where to go, we were interested in a Ford Focus, when we arrived we were greated by afriendly knowledgeable sales man. He answered all our questions and even brought up some stuff we hadn't even thought about. He was certain to make sure we knew what we were buying, also, I walked in with an approval letter from an outside credit agency, in under 30mins they had me approved with Ford Financing at a better rate and $2000 cash rebate. We were very happy with our choice of Five Star Ford

Monica Bissell

Jun 16, 2015

I was very hesitant to try another Sam Packs Dealership due to the horrible experience I had with a previous Sam Packs dealership. But Erin Kemper made the whole experience easy and fast. She could tell I knew what I wanted and wasn't pushy. She had the knowledge of the car and did everything to make the buying experience easy. She communicated and was on time with her promises.

Jwalker77

Jun 10, 2015

My experience was nothing but great. Mr. Donnie my salesman handled everything wonderfully. I live in Arksnsas and traveled to Texas to purchase a truck I saw on Ford's Certified Pre-owned website. After talking with Donnie on the phone, he arranged everything from financing to puckup. I couldn't have been more pleased with the entire staff. I highly recommend Five Star Ford to all looking for a vehicle.

Timbike

May 28, 2015

Can't say enough good things about Jose Campos (JC). He was professional, easy to work with, patient, and knew his stuff. Entire staff was the same way. Would highly recommend!

mencinia

May 26, 2015

Matt contacted my husband about a 2015 Mustang. He passed the phone to me to talk about a 2015 Ford Explorer. I went in a few days and later met with LaRay since Matt was off. LaRay showed me one and fell in love. The sales manager Gary worked with me on getting to a payment.I got approved the next day with the help of Gary. On Saturday, I signed the papers with a lower amount. Thanks Gary. I got to meet Matt too. Both LaRay and Matt showed my all the features for a couple of hours. I felt special and part of a family. A great team at 5 Star Ford in Plano.They are friendly and honest group. By the way, this is my second vehicle from them. My husband bought a 2008 Mustang last year from them. I will be back!

tummyfullsleepy

May 26, 2015

I purchased an Explorer Sport from Five Star Ford using Car Pro Show. My experience was excellent. Donnie had the car ready for me when I got there, one test drive later I was in financing getting it all buttoned up. This is my fifth or sixth new car I've bought in my lifetime and the only one where I didn't feel like I got the raw end of the deal and certainly the only one where I didn't put forth a lot of effort.

bdyson

Apr 14, 2015

We had an awesome experience buying a new Escape. Not pushy or "salesy". Dean was the best. I feel we got a fair price as well.

shord

Mar 17, 2015

I flew in to town to purchase a car for my daughter who lives in Dallas area. I figured I would spend a couple of days searching for the right car for the right price. My daughter had a couple of cars in mind, so we went with the used car on the top of her list. I had a done my research prior, so I had a price in mind for her trade, as well as a max price for the new car. I was pleasently surprised when their first offer we close to my expectations. I didn't feel that I was having to spend hours haggling over the numbers. All in all, it took about 15 minutes. Then I didn't have to wait 2 hours to meet with finance person to do all the paperwork. I was in and out of dealership in only a couple of hours. Got a great deal, and got to enjoy the rest of the weekend with my daughter. Almost zero stress in the process.

Jack Amason

Mar 12, 2015

Corey White is the main and only reason I bought from Sam Pack. I went to many dealerships to decide. He was patient with me for 4 months prior to my ordering from Flat Rock. I never knew him before, but we have established a friendship! Every other dealership I went to, I knew more about the 2015 Mustang GT PP than they did. Corey White is a true Ford guy, with an emphasis on performance, his cander and "likability" are Un parralled to any other Ford representatives that I have met thus far. He totally delivered!!!! I'm 45 and have been either in sales or sales management for over 20 years... I would be proud to have him on my team.And oh yeah, Ford nailed it with the new Mustang!!!

PDub

Mar 8, 2015

Derrick Davis refuses to pay my rebate because it's after the sale is complete. It's a common car dealer scam. They don't want to lose anymore money after the sale. Don Webb knows I am owed this rebate because he's the one that helped send out my information to Ford for the rebate. Ford knows I am owed this rebate because they have me in their records as being owed this rebate. But Derrick Davis, being a Finance Manager, is programmed to scam as much money from YOU as he possibly can. And don't you believe any reply to this review that insists I have no claim. Beware, people! Take your business somewhere else!

zipman

Feb 27, 2015

This was by far the easiest and smoothest transaction I have ever had in purchasing a new vehicle. Kevin V. and Kevin Q. were wonderful. From the initial email contact to being in person, the entire staff was very knowleagable . Everyone knew what part they played and I never got the feeling that they didn't know what to do. We were very well taken care of. You definitely will get my business in the future, and I am already telling my coworkers and friends about your wonderful dealership. Thank you!!

DZRO

Feb 26, 2015

This by far has been the worst car buying experience I have ever had. Purchased a used vehicle was repeatedly told at the time of me buying that they have the best mechanics and they have a very thorough inspection process. Needless to say my car was in the shop and needed a full throttle replacement before I even owned the car a month. When I called to the dealership to voice my concern I was told, "This is what happens when you purchase a used vehicle". So much for that thorough inspection. I was told I could bring my vehicle to their service dept. but being that I was an hour away and my car would not go over 40 mph due to a decrease in power, I had very little options and had to pay out of pocket for the repairs. Someone told me they would be calling me back as they would see what they could do for me but that was days ago. After numerous messages I have left I am still waiting for some form of communication which I doubt will happen. If you are planning on purchasing a used vehicle do not buy here they do not disclose everything upfront to you.

SeanD

Feb 15, 2015

I visited Sam Pack's dealership in Lewisville last week and dealt with Mr. Zack Perez. He was great to work with, but the vehicle I was interested in had too many miles for me to get financing on. So, I was looking forward to visiting Sam Pack's dealership in Plano today. My wife and I located the pre-owned vehicle we came to the dealership to find. We went inside and were greeted by Ms. Erin Kemper. Ms. Kemper was a true blessing to deal with and she is an incredible asset to Mr. Pack's company. Ms. Kemper did an excellent job showing us the vehicle and providing answers to our questions. I felt she also took our deal seriously and presented it on our behalf to her managers. It just so happened that a second vehicle was traded in today and it was just what I was looking for my youngest son. An old Bronco that had some mechanical issues, but would be a great project car for me and my son to work on together. So the deal I offered was the asking price for the pre-owned GMC pickup and the Blue Book value of the Bronco. They had the Bronco listed at $6,900 - look up a 1993 Ford Bronco's value and see what I mean! Plus, this Bronco had some concerns as far as mechanical problems go. The deal seemed good to everyone until it moved further up the chain of command. My deals were rejected and I was told that the Bronco needed to be sold at the listed price. So, in the end, we put in a lot of time and effort and left disappointed after offering an honest deal. I can't say enough good things about Ms. Erin Kemper and her service to us. I was afraid that possibly my position in law enforcement may have had a negative effect on the final decision maker. Otherwise, I don't understand what happened to our deal and why it was just rejected without any further effort to work out a price.

knife141

Feb 12, 2015

I always dread the process of looking for a new car, but my recent experience at Five Star Ford has changed all that. Dean Razmetti was courteous and knowledgeable, and went out of his way to make sure we found the exact car we were looking for. The negotiation process was easy and simple, and Dean went out of his way to educate us on all the technology on the car. I would definitely buy from Five Star Ford again, and I highly recommend Dean.

TammyBarefoot

Feb 4, 2015

We found this vehicle searching through the list of Car Pro Certified Dealers. It was the right vehicle at the right price for our family and upon confirmation from Jerry Reynolds that this would be a good buy for us, Jerry sent us to see Donnie Harmdierks. Jerry spoke highly of Donnie and we now know why. Donnie is a consummate gentlemen, he gave us his full attention, made sure the vehicle was up to our standards, and put us in the best deal possible. We had the same experience working through the finances with Derrick Davis. We appreciate this dealer's honesty and quickness. We were there with our 3 small children and were in and out in about 2 hours. Perfect. A very smooth and enjoyable experience. You have a great team, thank you.Mike and Tammy Barefoot

Thomas

Feb 1, 2015

Corey White went above and beyond what I had expected in making sure I got exactly what I wanted, my new 2015 Mustang GT Premium Fastback with Performance Package in the Deep Impact Blue exterior with the two-tone Ebony and Ceramic interior. He kept me informed of the dealer to dealer arrangement in getting the vehicle, gave me a thorough run down of the vehicle itself before I even received it (features, options, performance and its possibilities), awesome test drives - both the initial vehicle and my purchased vehicle, expert advice from a true Performance Specialist comparing other competitor's similar vehicles to the Mustang and Corey made me feel like a king at the head of the buffet table - whether by phone, internet or in person, Corey addressed my needs and wants by asking and answering all questions so that I got the most bang for my buck!!!

billnav

Jan 8, 2015

We just bought our third vehicle from 5-Star of Plano. T-Bone took great care of us, as usual, and the addition of LaRay into the process was great. They are both very, very knowledgeable.

Bjchase1

Jan 3, 2015

Stopped in to check out a 2014 Edge seen on line in hope of taking advantage of a year end deal and was greeted by Dean Ramazetti as soon as we walked in the door. Within 5 minutes we were taking a test drive and returned to have our trade in appraised. We appreciated the fact that they could see a well cared for trade and were right near the price we had expected. Very little negotiation was necessary as price as the for the Limited Edge was already great. With the information available today on the internet we always come prepared and were treated like the informed consumers they knew we were. Dean was very friendly, laid back and all things said it was an easy purchase. We hope we will get the same great attention from the service department if we ever need it. Lon and Bonnie

kodyc_08

Dec 9, 2014

I was greeted by a manager as soon as I walked through the door, and he introduced me to Dean, or Dino. I wasn't exactly sure that the car I was looking at was the car for me, but Dean was eventually able to change my mind in a very funny and non-pushy way. I would probably return to purchase another vehicle here, overall good experience. Kody Chapman

KJ5ZV

Dec 4, 2014

We met Dean, upon arrival at the door. We were looking for either an edge or explorer. Dean is very easy to talk with. Within 5 minutes you feel like you have know him for.. 6 minutes. He really knew the product line, being able to give us the pro and con of each model that would fit our needs. Our experience with Five Star Ford was excellent, and will definitely return for our next car purchase. Thanks to everyone to make the experience delightful. Bill & Anne Drake

GREssary

Nov 23, 2014

I first met with LaRay back in early September when I first started looking for a new F250. After meeting with several other Ford dealerships in the area, this was the only experience that didnt portray the typical car buying anxiety in working the sales teams. LaRay spent a late evening going through what I wanted in a new truck as well as working to get me the best value for my trade-in. Fast forward a couple months when I was ready to complete my purchase I called LaRay and made a point to stop in a meet with him again. On the scheduled day LaRay had to be out of the dealership and as a result instead I met with Erin Kemper. Talking through what I had found in local inventory we acknowledged that Five Star Ford Plano did not have the truck I was looking for. However, I had found it through research at another dealership. I let Erin know and planned to meet with LaRay again the following week.As planned, I talked with LaRay late on a Wednesday and on Thursday I was driving my new F250 home. My work schedule is very hectic and LaRays commitment to work with me when necessary was greatly appreciated. In addition to getting the best sale price and best trade-in amount out of all the local Ford dealerships, the experience in working with the Five Star Plano team was second to none. Though not my local Ford dealership I have made the decision it will be my service dealership for all future needs. Thanks LaRay and Erin and the team at Five Star Ford Plano.Gavin Essary

HappyPRich

Nov 13, 2014

Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work with Greg. Worth the drive....Thanks...

wandastevens

Nov 13, 2014

My niece and I were greeted at the door by your Salesman, Dino, After telling him why I wanted to trade cars, he showed us the exact car that would meet my needs. He was very knowledgeable about the car he was showing us - explaining in detail all the features of this Ford Escape. It was a pleasant experience. Wanda Stevens

mgalvan

Oct 14, 2014

I recently leased a 2015 Ford Fusion from Five Star Ford in Plano. I had intended to purchase a Mustang, but wanted some other options. David Denton made this process a great experience. After finding me a Mustang, he was more than happy to let me test drive the Fusion and let me take the time to make a decesion without any pressure. After deciding on a Fusion, he shopped other locations to find me the exterior & interior color that I wanted. He showed me all the features and options and made the experience a great one. I love my new car and I would highly recommend David Denton at Five Star Ford. He goes the extra mile for his customers.

Dknguyen

Oct 2, 2014

After being ignored at another dealership nearby, it was very refreshing to pull up to Five Star Ford and have someone help you before you enter the building. Darrell Ducharme was fantastic from the beginning. It took 3 different visits for me to make a decision and he was there each time. Darrell was patient through all of my indecisiveness and never gave up even after the car I wanted was sold just an hour before I got there. He was able to find another great deal for me and had everything ready for me when I showed up on the final day to make my purchase. He even stayed late that day he was suppose to leave early. Couldn't ask for a better overall experience!

morriru

Sep 29, 2014

Working with Erik was the way an a purchase initiated online should be. He never pushed for me to come in to talk numbers, he made himself available whenever I did want to come look around, and always asked what I needed/wanted vs pushing to close a deal. He was always very responsive via text or email, and in the end even provided the best price. I have another dealer much closer to my house, but was willing to make the 20 mile drive to this dealership to complete the deal with Erik. I've already recommended him to others, as everyone should have the pleasure of buying a vehicle this way.

Ang12345

Sep 15, 2014

Could not have asked for a better experience. Won't be going anywhere else for future Ford purchases. The experience was quick, friendly, and the car was everything I was looking for. Can't thank the staff enough. Thanks Erik and the rest of the staff!

dgarza15

Sep 2, 2014

I recently bought a new truck from this dealer and was very happy with how they handled my business. I work long hours and I am usually not able to make it to places during normal business hours. I tried to conduct most of financial dealing thru email to save time at the dealer and not having to wait around for looking thru to lot for what I wanted and price that I wanted. Also, I didn't have the best credit rating but thru luck I was able to get the new truck on my own with no co signer, which was a great feeling. I would recommend this dealer to any of the friends.

joephoto

Sep 2, 2014

I've bought a lot of cars over the years, and the dealers and salesmen that I dealt with ranged from awful to very good. But none have been better to work with than Kevin Virnelson. Kevin was professional, knowledgable, and helped us purchase an Escape that perfectly met our needs. He did not rush or pressure us, and did not try to sell us a vehicle that was higher priced than we wanted. Kevin was an absolute pleasure to work with and I can not recommend dealing with him highly enough.

BDRAG

Aug 23, 2014

This was the first time I have contacted a dealer to buy a car online. I contacted the internet sales department with the information and vehicle I wanted. I received a fast response with most of my questions answered. It was very convenient dealing this way. I was also provided a loaner of the vehicle I desired to test drive. That was outstanding. It made the buying process much less aggravating and relaxed buying from home. No sitting in an uncomfortable chair playing the back and forth sales games of the past. We exchanged 10 or 12 emails about different vehicles and options. Once the vehicle I wanted was chosen and located the negotiation was done. The sale price was presented to me and was very fair. Once I arrived at the dealership to complete the sale, I was pleased to see that the sales numbers had not changed and the deal was completed. I am 100% satisfied with my sales person Erik Faulds. I am also pleased with the entire team at 5 Star Ford Plano.Marc E.Plano Texas.

GWizmo

Aug 10, 2014

We have bought several cars over the years from Sam Pack's (Lee Jarmon, Five Star, et al) and have always ended up with the perfect car for the best price. Excellence all the way from the Salesman (Donnie) who approached us within minutes of getting out of our car, being extremely helpful, informative, quick to respond to our needs and desires. Fantastic assistance from the Finance/Contract guys to get the best deal and all the T's crossed and i's dotted. Tinting and cleanup were exactly as promised and ready for delivery at the appointed time with great explanations of the features.Thanks to the entire team!

Mamato3

Aug 5, 2014

My family had the BEST car buying experience we have ever had!! It didn't take all day or several days, like it has for us in the past. Just a few hours and we left with the vehicle we wanted at the price we wanted!! We definitely recommend Five Star Ford of Plano!!!

paula.sternicki

Aug 1, 2014

From the time we walked in, This has been the BEST car buying experience my family has every had. You guys are the greatest Thankyou

fungfung

Jul 30, 2014

The price was unbeatable. Other dealers actually said the price was very good. Erik Faulds took his time answering my questions -- not trying to make a sale. No pressure at all. I highly recommend Erik.

Navy_Guy

Jul 30, 2014

I am an active-duty member of the Navy stationed overseas preparing to return home & I needed a vehicle waiting on me when I returned. I have been actively searching for about a month and had a frustrating experience with another dealership where the deal fell apart at the last minute. I experienced the exact opposite with Five Star Ford of Plano and I had an outstanding sales person in Crystal Burtron! Buying a vehicle from across the world is a complicated matter, but she was thorough, patient, and made this process very easy. She answered all of my questions and was very accommodating; she went above and beyond of what I expect from a sales person. She sent me additional pictures of the vehicle, provided service records, and we negotiated a great price that was under my budget and about $4,000 less than what the other dealership wanted. I am very particular about details and she ensured I was a happy customer. I am unsure who the manager was I spoke with, but we discussed some minor contract revisions. He too was very accommodating and made the changes I requested with no issues. The paperwork was sent to me via UPS Express, signed and returned, and now they are even delivering the truck to my parents home for me (at a small cost). I am planning on keeping this vehicle (F150 Platinum) for at least 10 years, but if I am ever in need of another vehicle Crystal Burtron will be my first call. Thanks again for the awesome experience!

sidram1102

Jul 8, 2014

We were looking for a car for my wife. Darrell with Five Star Plano who was very friendly and was meticulous about finding the right car for us. We bought the Ford EscapeHighly recommend this place. Very friendly staff and a great stock of cars.

Ldianneo

Jun 30, 2014

There was no hassle. Kevin listen to me on the phone before I even came to dealership. I. Don't want to play games when buying. The deal was basily done before I got there. I have told ever one that has seen my car about you all.

Ispybadguys

Jun 28, 2014

I spent several weeks shopping for a f150 XLT looking at dealerships in Nevada, New Mexico, Arizona, Colorado, Utah, and Texas. Crystal Burtron in the internet department at Five Star was great. The price was was unbelievable and she answered all of my questions including handling my trade and getting it shipped to the dealership. There were no mandatory dealer adds and the lowest backend fees of any dealership I have ever worked with. The buying experience was a pleasure with no pressure what so ever. I wish every dealership worked this way. I flew in, Crystal picked me up, and drove out less that three hours after touchdown at Love Field.

Alan4

Jun 27, 2014

Five Star Ford has a customer-centered culture. They outperformed the competition and earned my business. It was all about my needs and they were always willing to go that extra mile to not only earn my business for this sale but for future sales.

mpmurillo

Jun 27, 2014

David Denton, our salesman, was so helpful and thoughtful. He explained everything to us and made us feel very comfortable. He was not pushy and gave us many options to choose from. He made sure that all our questions were answered. Ken Fields, the finance person, was also helpful and pleasant. Every question we asked was answered very clearly. We felt very comfortable and secure that we had made a good purchase.

Jrh094020

Jun 25, 2014

Friendly and kept up with what I was wanting instead of pushing their wants on me. Able to work with me on the price and extras. I'd recommend to everyone as my family has now purchased two new cars from them.

budgreen3564

Jun 20, 2014

I've bought over thirty cars in my life, and I have to say this was the most pleasant experience of all. Donnie was so helpful in showing everything about the car, including the electronic technology. Thanks to Brian for showing me the lease option. It saved me a lot of money.

LisaTrotter

Jun 14, 2014

I have driven Lincoln or Ford over the years and the service I received from Hector & Ken was exceptional! I would recommend the dealership to all....

Jack2555

Jun 5, 2014

I leased my second Edge and everything went very smooth. Crystal is a wonderful person to work with and got my paperwork done quickly. The service work was very good on my first Edge. Highly recommend 5 Star Ford of Plano.

priebeb

May 16, 2014

My wife and I had a great experience when looking and purchasing a new truck from 5 star. Erick was awesome to work with. He listened to my concerns and what I was looking for. He didn't have it on his lot so he went out on the internet and found it. His knowledge about the trucks was great. Any questions that I had about the vehicle he answered. I never felt pressured thru the whole process as I have at other dealers. I will definatley recomend 5 star ford and Erick to anyone that I know who is looking for another vehicle.

HappyPRich

May 9, 2014

I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service advisors are very competent, that Greg Hampton is "MY" service advisor. Before I saw my truck when it was done, I was asked by the cashier to fill out a survery. I had no problem checking the best marks for Greg. I can do this becuase even if I go out and find something that needs attention he will get right on it. He's very friendly, knowledgable and goes out of his way to please the customer. I hope he stays around awhile.

maorendain

May 7, 2014

This is the 2nd purchase withing a 30-day period. The quality of the Ford product, combined with the exceptional customer service, has made me coming back for more.

JSSS1

May 6, 2014

Corey White is, hands down, the most professional car salesman I have ever bought a car from. Extremely informative, very friendly, no pressure, willing to go above and beyond to make sure bought the car I wanted (even though a couple of my options were not from Five Star). I would not hesitate to send anyone I know to Corey. I look forward to purchasing more Mustangs from him in the future.

Kew0086

May 4, 2014

We were so impressed with David and five star ford that we opted not to go to the car buying location given by our credit union and went back to Fuve Star Ford. They worked with us and were not pushy at all. We got what we wanted at an amazing price! I would recommend everyone to go there and specifically to ask for David!!

jshiloh110

Apr 30, 2014

Everyone at Five Star Ford was on the ball - from the minute I filled out the Internet pricing request, through the sales contact process, the test drive, the financing process, and even as I prepared to drive off in my new Ford Escape. Kevin Q. handled all of my questions and delivered top-notch customer service. Ken did a great job with expediting my financing process since I was short on time. Kevin still follows up with me to make sure everything is going smoothly with my new Excape - bravo!

Janowell

Apr 29, 2014

We drove from 2 hours away because we found exactly what we wanted on the website! Kevin Q. was great and very personable! Best buying experience we have had yet, will definitely be going back the next time we need a vehicle

khale83

Apr 28, 2014

I knew exactly what I wanted going in, so Kevin Q. found that exact car for me and made it within my budget and I couldn't be happier! I won't go anywhere else ever again.

pconedera

Apr 28, 2014

I was very pleasantly surprised with my experience with Kevin and the entire purchase process at 5 Star Ford in Plano. From the initial conversation on the phone to signing the contract everything went very smoothly. Kevin was extremely knowledgeable on the vehicle, the purchase process and the auto industry in general. He was very easy to work with and was very patient in taking the time to answer any questions I had and showing me everything I needed to know about the vehicle I was purchasing. I've purchased many vehicles in the past and this was not the typical dealer experience and I would highly recommend this dealership and specifically Kevin V. for your next vehicle purchase.

Altra

Apr 21, 2014

We enjoyed the process purchasing our new 201 Ford Escape.Erik Faulds did a terrific job from start to finish.He made buying a vehicle from 5 Star fun.

astrowagon

Apr 21, 2014

My Ford Expedition had several rebates and a hefty discount, but I was planning on putting a VERY large down payment on it, and I knew that I would not get the Financing Rebate because Ford would not make the money back based on the balance financed. Moe got the rebate for me anyway. Also, he was able to get the techs to program certain things in the Expedition before ?I left. Then, since I had bought a 2012 Ford Taurus there two years ago, he had those things programmed in that car as well. I had no idea you could do that. Yeah!!!!

icanbne1

Apr 7, 2014

Kevin Quesenberry was a straight shooter who gave me his bottom dollar price on each model I asked about the very first time. He was always open and candid and absolutely zero B.S., high-pressure, etc. Made car-buying a breeze!

SisungIII

Apr 7, 2014

We had great service that was quick and with no issues. Friendly service with no pressure. We felt in control every step of the way.

maorendain

Apr 5, 2014

From the moment I was greeted as I entered the building, to the moment I drove away in my new vehicle, the entire Purchase Experience was absolutely great. Having done my homework, I knew the vehicle in-stock that I was going to purchase. The purchase price was exactly what I requested, along with many perks offered by Kevin Quesenberry - Sales. Next was Accessories, followed by Finance, and the whole experience was In & Out in less than 3-hours.I have at least two more vehicles to purchase within the next 12 to 18 months and will always purchase a Ford product, and without a doubt these vehicles will be purchased through Kevin Quesenberry at Sam Pack Ford - Plano.

awiginton

Apr 4, 2014

I had a positive buying experience at Five Star Ford. Kevin Quesenberry gave me his undivided attention, provided me with excellent customer service and delivered on the deal and the vehicle. After the purchase, he went over everything the car had to offer and followed up with me to ensure I was happy with the car. Car buying has never been a pleasant experience, but Kevin was changed that. I would definitely recommend Kevin to my friends and family for future car purchases.

ferrarifan1313

Apr 3, 2014

I purchased my new Ford Mustang from Kevin as well as contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable when it came to selecting a vehicle that would suit my interests, and was extremely fair when it came to negotiating a price.Kevin has also gone out of his way to suit my needs and schedule when it comes to car services. More than once have I inconvenienced him with late notice and poor planning but he has managed to make things work for me. I think this is an extremely valuable trait that someone would go to such lengths to help a customer.Overall Kevin is one of the best, if not the best sales person that I have personally dealt with.

jordanwootten

Apr 3, 2014

My wife and I had a great experience buying from Five Star Ford in Plano. We were very particular about the vehicle that we desired for our growing family, and when we found it online at Five Star Ford we contacted them right away. Kevin Quesenberry was my initial point of contact. Right off the bat, he was very helpful, very respectful, and promptly responded to our inquiry. We were able to do a lot of the initial work of valuing our trade-in through email, which was really convenient. The thing that really set them apart, in my mind, was the way that they helped us once we arrived at the dealership. We were not able to get there before Kevin left for the day, so out of respect for him and the work that he did on our behalf, we were not planning on making a purchase until the next day when he would return to work. However, Erik ensured us that Kevin would receive credit for the sale, which he did, and Erik took great care of us the rest of the way through the purchase. We were very impressed with Erik - he even let our two year old son play with his computer mouse (which doubles as a race car). At one point, unprovoked, another staff member brought a balloon and gave it to our son, which he absolutely loved. It's these kinds of things that really set Five Star Ford apart from other dealerships that we've dealt with in the past. There are many more positive things that I could say about the staff and our experience with them, but I'll simply end my review by giving my strongest recommendation. We loved dealing with them, and will be back when the time comes to purchase another vehicle.

lizcomeau

Apr 3, 2014

Kevin was great. I love my car. We would definately use Kevin again, but plan to keep the car for a while yet, it's new!

nigelzeto

Apr 3, 2014

I was treated very well, professionally and courteously. The options on the car, which were many, were explained and demonstrated very well by Kevin. The follow up visits (oil changes, etc) were quick and efficient. Top marks. It also doesn't hurt that the car I bought (Taurus Limited) is an excellent vehicle.

rlmiller58

Mar 26, 2014

We were looking for a previous owned Expediton in good shape at the right price ,this one came in over a weekend and I found it on the internet and went and looked at it Monday morning the was price was a little high but they lower it when they reposted and I made a call ,Crystal returned my call and the rest was history . Kevin Quesenberry and Crystal Burtron made everything happen and my wife is Happy! And they did not sell it out from under me which happen a lot from other dealers . Great Job !

bspice3

Mar 25, 2014

I have been internet shopping for a 'newer' used vehicle for several months. I finally found what I wanted at Five Star Ford. I parked my car and a smiling salesman met me as I was exiting my vehicle and complimented what I drove up in with a soft voice. I was immediately at ease. I asked him about the Lincoln MKS that was on the internet and he immediately took me right to it on the parking lot. He clearly knew the merchandise available there and the location. He was informative about the car without being pushy, kind without being fake, very helpful and professional. He answered all my questions and began the paper work for my purchase. He worked on getting me the best deal he could and called in a manager to help who was also friendly and helpful with an even better trade in price. When I went to another individual for the closing paper work, he was exceptional also. Wow, I have never had a better car purchasing experience. What a team! I will definitely begin with Five Star Ford in Plano when I am interested in another purchase. Thanks to you all! B. Spicer, retired teacher.

JRandtro01

Mar 23, 2014

My husband and I were in the market for a Ford sedan vehicle. Armed with our criteria for a vehicle, we performed a search on pre-owned cars. We found the perfect vehicle - Ford fusion 2012! We requested additional information and that same evening we received a call from Crystal Burtron. I was amazed how quickly she responded to our inquiry. Immediately we planned to meet at the dealership to take a look at the car. Everything about the car was just right - price, car size/color, mileage, functionality, warranty services, and much more. We traded my husband's Ford Ranger (at 195K miles- he was sentimental about letting go) and that same day we purchased the Ford Fusion! Crystal coordinated all efforts quickly and delivered the perfect car for us. Thank you Crystal and Ford for your outstanding services. Also, special thanks to Ken for processing the financial aspect of the vehicle. Well done team Ford!!!

Flash83

Mar 18, 2014

I am a slow buyer. I have been studying, analyzing, and overall perusing the Internet as well as closed Auto Dealership lots on Sundays! No pressure shopping I call it! I have been looking since February of 2013! Now as that slow or what? I know I wanted a Super Crew F-150! Then I knew I needed a long bed! Then pretty much undecided on the rest! I was actually admiring a truck at Fry's and the owner came out and proceeded to give me a tour and demonstration! He said he got his at Sam Pack's Plano and was super happy with his deal! I got on the website and eventually gave my info! Sure glad I did that! Voila I received a call from Crystal Burtron! How great was that! I left being a shopper and became a buyer! I literally put her thru the ringer with all my questions! She was awesome, no make that Super Awesome! She helped me figure out what I actually needed! Then at the last minute, after she had already found me a choice of vehicles, I decided I needed a 4 Wheeler! Never flustered that little Lady! She got on her computer and found me more than I dreamed and saved me so much money by finding the only 2013 within miles! She got me all the rebates and got a super super Trade-In price! I am 61 years old and have purchased many things and especially many vehicles! This is the only time in my life that I was completely satisfied with every detail! I have never second guessed this transaction! I love thie way I was treated by all involved with this sale! But it would not have been possible without Crystal!!!

cheydawn

Mar 11, 2014

After speaking with Jerry Reynolds, the Car Pro, on the radio to find out what small SUV he recommended, he sent us to Donnie Harmdierks at Five Star Ford Plano to look at the Escape. Donnie was very nice and professional. He provided great pricing in writing which surprised us. After two weeks of doing some comparative shopping, we decided on the Escape. We were very pleased to have the price range still honored. Donnie and Keith in finance made the whole leasing experience painless.

wpgrego

Feb 9, 2014

We'd been planning to buy a new car in a couple of years but when my old buick wouldn't start we pulled our plan forward. We like the fusion's look and size and the ecoboost engine in our f150 is terrific so we'd decided on what we wanted before we got there. We arrived about 6:00 pm and drove our new car out about 8:30. The price was a couple hundred below the best number I'd been able to get from other dealers over the phone. The name of our salesman is not on any of our paperwork. I think his name is Michael. His initials for sure are MM and he lives in Rockwall. He has a nice looking family. Anyway he was very friendly, not the least bit pushy. The best thing tho' was he really knew the answer to every question we could think to ask about the car, and he not only had the answer but he knew the reasoning behind it and could clearly explain it. Very impressive.

mrdonsmith

Feb 5, 2014

We just bought a second car from the same salesman at the same dealership. I've never done that in my long life. David Denton at Five Star Ford Plano made the buying experience great a little over a year ago when I bought a new 2013 Ford Escape. This past weekend when we had to replace my wife's car and our first stop was to see David at Five Star Ford Plano. This time our budget was more limited but, like most people, we wanted something nice. David worked hard to find what we wanted at the price we could handle. Now, days later, my wife is still talking about how much she loves her new car. I can't end this review without taking my hat off to Ken who handled the financing and paperwork. He handled my toughest questions with warmth and humor. One question he couldn't answer immediately but he promised to follow it up. True to his word, Ken called the following Monday to get me the information I needed. Finally, my year of experience with the service department has been the best. I'm very happy that I have a maintenance home for my two new Fords.

Petrescue

Feb 4, 2014

I was so pleased with Five Star Ford and their professional environment. I never felt pressured, and everyone was so incredibly friendly and accommodating. I walked out with the perfect car for me, and was so impressed with the overall experience. They also got my car completely linked to my phone and set up with the settings I wanted. Donnie made sure I was familiar with the vehicle and knew how to operate everything before I left. I will definitely be going back at the end of my lease to buy or lease another car from this dealership.

rholder1710

Feb 4, 2014

We had an excellent experience with the Five Star Ford Plano team this month. After our terrible customer experience with another Ford dealer in DFW we were provided a word-of-mouth reference from a family member and we contacted Five Star Ford in Plano. Lee was extremely friendly and helpful with my wife over the phone during the initial conversation. He understood our predicament and proposed a solution. I came in that very day for an appraisal of our trade-in (not detailed) which took less than 10 minutes. We were then contact by Lee the same evening about loan approval. We arrived at Five Star to pick up our "Most Excellent" F150 XLT Crew Cab" on Saturday. From sales (Lee) to finance to options to everyone the service and respect for us as customers was fantastic. Thanks Five Star Ford Plano! There's no doubt we'll be seeing you again for our next car transaction.

joeschmoe21

Jan 28, 2014

Best experience ever buying a car. Mike, Brandon and Curtis made the process fun and easy. Mike got me exactly what I wanted at a great price. Exceptional customer service.

brodz

Jan 15, 2014

Stress-free, straightforward purchase graciously handled by Jason. I offered a reasonable price and it was accepted. None of the usual "used car salesman" shenanigans.

Rockne0304

Jan 13, 2014

Our experience was great! It was an easy decision and we plan on using this dealership for all our future needs. Thank you for making our situation just a bit better.

sylviawilson

Jan 6, 2014

We had the best experience possible in buying a new vehicle.I discussed cost and quality of the Ford Escape Titanium with Erik over the phone and he was very positive and eager to answer any questions I had about the vehicle. Erik sent me a quote within minutes of talking and we made arrangements to meet at the delearship on the same day. He told me that the quote would not change and that the car would be ready for a test drive as soon as I got there. After having a bad experience elsewhere, I was skeptical of both comments. True to his word, the car was ready to go when we arrived and he showed us many of it's features and functions as we drove the Escape. Erik was knowledgeable and answered every question we had. He knew the vehicle very well and made us feel comfortable to drive it both on the street and on the highway.Once we were back at the dealership, we were ready to discuss purchasing the vehicle. Erik gave us the same price as the quote with no hidden fees, and this was the best part of the entire experience. We had met with several dealers and had come to expect the hidden fees and the sudden costs that were added because we didn't qualify for certain rebates. Eirk was able to get us a price that was more than reasonable and he did this without tricks or stressful pitches. He was relaxed and confident, and this made us at ease with such a large purchase.We did get some add-ons from the friendly Butler sales woman and insurance/add-ons from the friendly finance gentleman. We didn't do this because we felt obligated- we did it because what they said made sense. The sales team, overall, was a pleasure to work with. We would recommend anyone looking for a vehicle to stop by and talk to someone at 5 Star Ford.

Cossey

Jan 5, 2014

We bought 2 focuses in 5 weeks from JC! We felt very taken care of and our experience with this dealership has been nothing short of friendly, attentive, personable, and efficient. Anything promised was delivered! The service staff has been equally impressive, although with 2 brand new cars, we haven't experienced the need for repair yet, only the auto butler and window tinting... which was amazing!

xofficex

Jan 5, 2014

We had already purchased a new Ford Focus in 2010 and got what I thought, at the time, was an exceptional deal on that car. Donnie Harmdierks proved that, at Five Star Ford in Plano, the exceptional deal is the norm. We were in and out in less time than last, with our 2014 Ford Focus, and at the price we wanted to pay.

CatherineGIbb

Jan 4, 2014

When we arrived at the dealership to consider leasing a Ford Fusion, Donnie was with another customer, but he immediately put us with Michael Mueller. He listened to what we wanted and had the perfect car. We took it for a test drive, but we still wanted to "think about it." There was no high pressure to "close the deal" and we really appreciated that. Michael got my credit information, etc., said he would get that done and if we wanted the car, we could come back on New Year's Day. We went home and Michael called us later to say that credit-wise I was "good to go." He told me just to call Donnie the next day if I decided to lease the car as he was off. I called Donnie and we made the appointment and got the car that afternoon. Both of these men were just great and we couldn't be more pleased. We listen to Jerry Reynolds every Saturday and it was his recommendation that got us to y'all. Also, Jim purchased his 2008 Taurus from Jerry's son, BJ back in December of 2008.

mtrevino815

Jan 4, 2014

I want to thank you for taking care of my wife and me last Saturday, however, in speaking to Mr. Daniel Flatt, this past Thursday, I am a bit more disappointed in five Star Ford of Plano.I went in to have running boards installed, and took my contract to have it explained. I also took a newspaper advertisement from North Central Ford, advertising a 2013 F-150 Super Crew, for $22,981(the same truck I purchased). I paid $25,449, a difference of $2,468. Mr. Flatt took the advertisement, came back and proceeded to inform me he was not sure how they could offer this price.This truck is the sixth vehicle my wife and I have purchased from your dealership. I can't help but feel like I have been taken on this most recent purchase. Instead of asking me how or what would make me feel better about overpaying for my truck, Mr. Flatt only handed me a dealer invoice sheet showing me what "you paid for the vehicle." I found it extremely insulting that this tactic of telling me you took a $700 loss was supposed to make me feel better or sorry for taking advantage of Five Star Ford in Plano. There is no way in hades, your dealership paid $32,935 less hold back net costs of $1036, making the actual cost to your dealership $31,899 for my truck.I am extremely upset at my most recent purchase and I will unfortunately have to service my vehicles at your dealership until they are paid off, but this will be the extent of our relationship. My daughter will be needing a new car to replace her 2011 Ford Focus we purchased at your lot, as she was in a horrible accident in late December.We will not be purchasing a seventh vehicle from your lot.

esqvenli

Jan 3, 2014

LaRay gave us the most trustworthy and best experience purchasing a vehicle we have ever had...we have bought many vehicles but this was the shortest and easy purchase we have ever experienced.

nicevisit

Jan 3, 2014

It was a satisfying experience. Truly a blessing, I recommend five star Ford to my friends and appreciate Donnie and Jerry Reynolds. I love fact that are not pressuring. I had time to think things through and they offer alternative financing.

jrchilders

Dec 17, 2013

A wonderful experience. Everyone was extremely helpful and friendly, and they made a difficult deal possible. I would definitely purchase from them in the future.

Mojo Farmer

Nov 22, 2013

The BEST car buying experience ever!! I have been looking for about sis months and found this dealer through my credit union. From contact to purchase, JC was spot on, went above and beyond, and delivered everything I wanted and more!! No hassles, no gimmicks, no games. I had already walked away from 5 other dealers and would have walked away from this one had there been ANY reason to, but there wasn't.

Josephmar59

Nov 21, 2013

Chris made my first experience at five star ford one to remember. I'm 18 years old and they did not take advantage of me, like other dealerships, and Chris worked with me through all my circumstances. He was not pushy like other salesman! Also very friendly and easy to get along with! And most importantly he was on my side through the whole sale. I absolutely recommend getting your next vehicle here! And make sure you ask for Chris Sloat he is one of the best I've ever met! I know why it's called five star Ford now! Lol

sburnell51863

Nov 3, 2013

My wife and I came to Five Star ford initially a year and a half ago looking for a car and Corey White was our Sales rep. Even though we could not find the perfect car for her, his dedication and customer service attitude and professionalism was, bar none, one of the best we ever encountered.This is what made me return this year when it came time to replace my vehicle. Corey not only remembered my name but also my wife's..a trait that is hard to teach. As the weeks rolled on, I did my research on mid-size SUV/Crosovers and settled on my Ford Escape. While working at my job, Corey worked diligently to get me the exact vehicle I was looking for with the perfect color and features...at a better price than anyone could match...anywhere.The process was fairly quick and painless and he spent considerable time insuring I was comfortable with the new features as was Crystal...our instructor for the training class. She was spot on with all the features and even taught me a few things I wasn't able to discover on my own.Great crew, great service, great vehicles. I will definitely recommend your dealership and team to all my friends!

SpencerHill

Oct 31, 2013

I have purchased many car in the past and I must say that it was the best no sales pressure to buy that my wife and I have ever experienced. Kevin and Ken really made us feel at home and at ease with the purchase of our first pickup.. we have never been treated so well!!!thank you very muchBest Regards, Angela and Spencer HillAllen ,Texas

EricJW

Oct 29, 2013

Best car buying experience ever! A friend who recently purchased a vehicle here told me to go talk to Jeremy. I did and this deal could not have gone smoother. Shortest time I have ever spent at a dealership while purchasing a vehicle. Jeremy and Crystal are great at what they do.

OldFed

Oct 14, 2013

Donnie Harmdierks and Jim Burmeister did a great job in my purchase of a new Taurus SHO, providing me with the best shopping experience possible. Donnie even helped out by moving the SHO to the North Richland Hills dealership for me to take delivery. (I live in northwest Parker County and couldn't get a ride to Plano.) Donnie also took a call from me on his day off (as it turned out) to confirm that the car was at NRH. Since I have never been an easy sale on a new vehicle, Donnie should be Salesman of the Year at Five Star Plano. In summary: great experience, great deal, great car and great folks.

wh3786

Oct 10, 2013

We were referred to Jim Burmeister by a relative. We had already researched the vehicle we wished to order, knew the specifications we desired and expected the process would go smoothly, which it did. However, Erik and Jim reviewed the specifications with us to ensure we understood the vehicle configuration we would receive. We were also introduced to Brian, who took the time to get acquainted and understand how we choose the dealership.We were provided an anticipated delivery date; the car was actually delivered a week or so earlier than had been expected. Prior to taking delivery, Erik spent a good deal of time with us helping us understand the the vehicle's systems, especially the electronics. We were familiar with the general operation of the vehicle as already owned one, but the electronics and climate controls were completely different than the previous model.We are fully satisfied with the experience of having ordered a new Edge from these gentlemen.

afvet00

Oct 3, 2013

My family and I experienced the WORST customer service ever during our first encounter with Five Star Ford, in Plano TX, on 10/2/2013, and we never even made it to the dealership. At first, their customer service seemed to be above par. I had made appointment with a used car salesman to look at, test drive and hopefully purchase (cash/trade-in) a 2005 Honda Civic LE Coupe for my daughter. First, he ensured the car was still available, then he went and looked at it for me and rated it an 8+. I felt like I had found the perfect car for my daughter, because it was a 1-owner coupe with low miles and was within our budget. I told him that it would be around 7:30 P.M. before we could get there, because my wife didn't get off of work until 5:30 P.M. and it was a 1 to 1 1/2 hour drive in rush hour traffic. He informed me that his colleague had a client that was scheduled to look at the same car around the same time and asked if I wanted to hold the car with a $500 NON-REFUNDABLE deposit. I declined since I was unemployed and couldn't afford to give $500 away to a car dealership, in case we couldn't reach a deal. At 6:15 pm, we were on our way to Five Star Ford. At 7:00 pm, the salesman calls to inform us that his colleague's client had rescheduled their appointment for the following day. I let him know that was good news and that we should arrive the dealership, at 7:30 pm. At 7:20 pm, 20 minutes later and a few miles from the dealership, he informs us that the car was sold. He began with a slight chuckle, what I assume were nerves, which only made the situation worse, because we had high hopes that this trip to Five Star Ford would put an end to our 4 week long search for a used car. A range of emotions came over us, because we couldn't believe the dealership would treat customers that way, especially after having them drive an 1 1/2 in rush hour traffic. The next day I called and spoke to the Director of Sales who was aware of the situation and offered his apologies. He informed me that the problem was caused by a breakdown in communications. All along I wondered why the dealership couldn't have made an effort to contact me instead of me contacting them. In my opinion, Five Star Ford doesn't base any of their success on loyalty, honor and integrity. Something old retired Vets live by.

ElleDub1982

Sep 30, 2013

I will definitely be referring people to see Donnie. He was extremely helpful in finding me the Ford Edge I was looking for. He showed me the different styles and color options, without trying to pressure me to buying something that I did not want. He taught me about the different features offered and showed me how to use them. It was the best experience I have had with a car salesman. I hope my future visits are just like this one!

TonyMocella

Sep 24, 2013

After contacting the Internet Sales Team via their website, I promptly received a call from Crystal and got an appointment setup for the following weekend. Every step of the process was quick and overall very easy.

jsaba1066

Sep 8, 2013

I have nothing but positive things to say. The easiest car buy experience I have ever had. Very professional and no high pressure sales tactics

timsraptor

Sep 6, 2013

Corey made the buying experience at 5 star ford most enjoyable. His knowledge of ford performance vehicles is second to none. With out a doubt Corey has made my wife and I life long friends and customers of himself and 5 star ford. Thanks again, Corey

twillhog

Sep 6, 2013

The buying experience my wife and I had at 5 star ford was simple and fast no waiting around at the dealership for hours. Our salesman Corey White, the knowledge he has on ford performance cars is second to none he quoted me a price on the phone went to the dealership with no surprises bought the truck. After the sale Corey has been in contact to make sure of no problems Not only have my wife and I found a great young man as a friend we will return to 5 star ford ford our next purchase. Thanks again Corey!

MaryJan64

Sep 4, 2013

We had great service and a great price we couldn't be more pleased. We passed several Ford Dealers because of Five Star's reputation. Great job,

nstevej

Sep 3, 2013

Without a doubt Corey White is a true professional. Corey made the buying experience both fun and educational!!! I can clearly see and understand why people come from all over the United States to do business with this young man :-) I have consulted with Corey on several occasions regarding purchases and I'm delighted that we were able to do business. Bottom line...if you need a vehicle of any type...not only can Corey deliver but he will restore your faith in the fact that purchasing a vehicle can be enjoyable!!!

superracer

Sep 2, 2013

Terrible customer service when trying to buy a new truck. I visited this dealer 3 times. Only once didn't anyone bother talking to me. When the new sales guy came to talk to me he had no interest in selling me anything (not really sure why he works there if he doesn't want to sell). He couldn't answer most of my basic questions about the truck and was very standoffish. Seemed like he was more interested in me leaving so he could go back inside in the Air Conditioning.

RayfordC

Aug 30, 2013

Jose Campos, Sales Consultant was extremely knowledgeable, professional and very pleasant to work with during the buying process of our new F150 Platinum. Actually, we have been treated very well as respected customers by everyone we have encountered at Five Star Ford Plano thus far. We began the buying process over the internet via the dealers website and all the details on pricing, rebates and specs for the vehicle were well disclosed up front prior to us arriving at the dealership for a test drive. Two other dealers did not disclose all the details in my interactions with them via their internet. Actually they overstated the discounts/rebates in order to get me to the dealership. It was very deceptive and disappointing. That was NOT the case with Five Star Ford of Plano and Jose Campos. Working with Jose and Five Star was all very straight forward from the start all the way through taking delivery of our new F150.

baker3529

Aug 29, 2013

Sales Consultant Will Kilgore gave outstanding, exceptional service. Will ensured my total satisfaction throughout the purchase process. He personally picked up my vehicle from my place of work, to make window tinting and spray-in bed liner installation a seamless experience. With Will Kilgore representing Five Star Ford, service will remain superior to competitors. I am extremely happy with my 2013 F150 Platinum purchase and the buying experience, thanks to Will. Thank you Five Star Ford for this experience. I will be referring my experience to friends and family!

Nonblondeditz

Aug 15, 2013

After having an awful experience at another dealer, it was so refreshing to be treated like an adult. We were listened to and all of our questions answered. Everyone was very friendly and professional. I highly recommend this dealership. The only complaint that I have is that our monthly payments were never discussed until we already made the deal. We loved the car and we knew it was in our price range so we were going to get it anyway. It would have been nice to have a little more communication about the price and monthly payments more for my peace of mind. But don't let that stop you from visiting and seeing what they have to offer. Everything else was superb.

Jdrum1

Aug 2, 2013

I was excited to see that Sam Packs in Plano had a older Toyota 4Runner listed online at a great price. I called on the morning of 7/27/13 to ensure the car was still available before making the long drive. I spoke to Chase Hall (I believe I'm correct on his name, he isn't listed in their website). He said he would check and call me back. Sure enough, a few minutes later he did and informed me the truck was still there and that he would make sure it was out front when I arrived. I told him where I was coming from and when I should be there. I made the long drive (130 miles, taking 2 hours and fourteen minutes, per MapQuest).When I arrived, he informed me someone else was closing a deal on it.......... I wasn't upset with them for selling it; that's what they do. I hadn't signed anything, paid a dime, or put down a deposit. From that standpoint, they did nothing wrong. What I was upset about is that the salesman didn't call me to inform me that it had sold. Remember, he had to call me back when I was checking to see if they still had it. He had my cell number and knew how far I was coming from to look at it. If the buyers were already working on paperwork, the sale hadn't just happened when I pulled up.Because he didn't bother to inform me, I spent four and a half hours driving (a total of 262 miles) for nothing (and paid tolls on the Bush Turnpike). I'm at least thankful it was a Saturday morning; traffic was light. Maybe they this is a great dealer to purchase from and/or get service done. I can only speak to my limited (but negative) experience. I will say that, if the 4Runner drove as expected, they had it listed at a steal of a price (it was exceptionally clean for it's age).

lunatic31361

Jul 30, 2013

I had told Erik Faulds, one of the Internet Managers, that I have been a long time Chrysler-Dodge customer and my last 6 cars/SUV's have been Chrysler or Dodge. Plus, I am a long time customer of Huffines. My intent on getting a new SUV was to purchase one with lower MPG than I was getting from my 2008 Dodge Durango with the 5.7L V-8 Hemi. I was also seriously looking at the Chevy Equinox or GMC Terrain, but needed something that could pull my 3,000 lbs. boat. Was about to purchase a 2013 Chevy Equinox with a 3.6L V-6, but had a very bad "haggling" experience with the Sales Manager at Huffines. So I walked out with the intent to purchase from another dealership. In the meantime, I started looking a little more closer at all of the FORD products, and especially the Explorer. Found the Explorer I liked with the XLT package and the ability to tow 5,000 lbs., and wanted to see what kind of price I could get for the 2014 that Five Star Ford Plano had in stock. That is when I got an email and call from Erik Faulds. Pricing looked really good, but I wanted to test drive and I had not one trade-in but two. If I like the Explorer, and I was able to work something out with my trade-ins, then I was ready to buy. To keep this short, let's just say that Erik and the Team at Five Star Ford Plano came through for me in a big way. They got me everything that I asked for, and got me out of a bad situation. I went to finance with Ken Fields and even had a "Blank Check" from Capital One, but Ken got me a better deal and saved me even more $$. Very excited about my new 2014 Ford Explorer XLT, and very impressed with the efforts from Erik and group at Five Star Ford Plano. Looking forward to a very long term relationship now with Ford and Five Star Ford.

ronandjeannie

Jul 8, 2013

Our total experience was positive from the minute we stepped out of our car. We were greeted before we hit the front door. We had an appointment to see Brian Huth. A few minutes after our arrival we were greeted by Brian. Brian discussed our various options then turned us over to Jeff Blake. Jeff set us up in a F150 Platinum and reviewed all the features on the F150.We drove the F150 for a couple of days then returned to the dealership with the F150 Platinum. I had not told Brian I would be coming in but within a few minutes of my arrival I was greeted by Jim Burmeister, Jim Passmore and Donnie Harmdierks. I explained that I had come over on Sunday and looked at the various F150's and wanted to take a closer look at a Lariot I spotted on the lot.Donnie brought the Lariot up for my wife, Jeannie, and I to look at and drive if we wanted to. Donnie reviewed the various features and ask if we had any questions or if we wanted to take the Lariot to drive. I told him I just needed to think about it. I spoke again with Jim Burmeister about the advantages of the Platinum compared to the Lariot. I left the lot telling them I would be in touch the next day.I let them know I wanted the Platinum and Jeff called me to ask whyen I wanted to come get it. I picked my new F150 Platinum up that afternoon and once again Jeff covered all aspects of F150 and told me about the service department and other services at Five Star.I met with Ken Fields to sign the 400 documents, or it seemed like that many, and Ken made the process painless.I will close by stating if folks get the same level of service my wife and I received, then my question is why would anyone go to any other car dealership to buy a car?

aggie09

Jul 2, 2013

Five Star Ford and Kevin V. made our first time car buying experience such a smooth and easy process. Kevin was very helpful from the first e-mail requesting information all the way until we drove off the lot with our brand new Edge. We were pleasantly surprised by the service that we received and will be referring any friends and family to Five Star Ford.

rmettler1

Jul 1, 2013

My wife and I enjoyed the car buying experience at Five Star Ford. We are not big fans of car dealerships and the hassle which comes with purchasing a vehicle. However, David Denton made the process simple, straightforward and time conscience. He along with the staff met all of our needs and ensured our F150 was just right before we drove it off the lot. I look forward to working with Five Star Ford in the future.

granny5

Jun 7, 2013

My first experience with your dealership was through the service department. I needed work done on my 2007 Ford Taurus twice, for two separate reasons. Each repair was done quickly and thoroughly and to my complete satisfaction. I knew when it was time to replace my car I would be back to your dealership. Michael was friendly, patient, and very thorough in explaining the controls on my new Ford Edge, which I absolutely love. My new Ford is a great vehicle, a pleasure to drive and the price is within my budget. Sometimes customers of my generation can be a little slow to catch on to the current trends in new vehicles and are hesitant to change. Michael made the experience of learning all that my new Edge can do very enjoyable. Thanks to Michael and your dealership for making a sometimes dreaded experience a very pleasant event. I will definitely recommend you to anyone I know who is in the market for a new vehicle or service.

abarth1324

May 31, 2013

My salesman, Erik Faulds, went out of his way to make sure that I was happy with my lease of an F-150 truck. He spent extra time acquainting me with the features of the vehicle, and even set up my Sync account for me. I have called him back a couple of times with questions, and he has always had the answers.I am a totally satisfied customer of Five Star Ford of Plano!

msober

May 31, 2013

Kevin sold my husband and I our second vehicle after having such a pleasant experience with the first car. He displayed knowledge, professionalism and honesty throughout the whole process and made my car buying experience a true joy. I would refer friends and family to Kevin and will be back to purchase another car in the future. Kevin went the extra mile to find the right car for me and kept me up to date on his findings on his day off. A true pleasure to do business. Thanks again!

jlowe_2

May 30, 2013

Stephen my sales person and Jim (New Car Director) were very friendly and hepful throughout the process of buying a new car. Stephen went above and beyond from start to finish.

alsalazar

May 26, 2013

Why was I satisfied at 5 Star Ford of Plano with my new truck purchase; ? Because other dealership salesman like Grapevine Ford and Carrollton Ford wanted to play the 2-3 hour game of cat and mouse with back and forth price negotiating! A consumer's time is valuable. Also, as a credit worthy consumer or a consumer with 50% down payment in my case that is presented & known upfront to a salesman, I should expect a serious professional bottom line price that is acceptable to the dealer within 5 minutes of a sit down to committ to purchase. Plano Ford Internet Sales Crystal Brutron & Director Jeremy did just that! I made an offer on exactly what I wanted and how I wanted it and I got the most straight forward acceptable dollar counter offfer rebuttal that was very close within 3 minutes with a rationale of why on their bottom line. . It was truly a "no haggle" experience! Furthermore, I wanted a few features on my vehicle that were not on the lot & the sales person was perceptive & keen enough so say ; "we'll build it for you!" yuup, just like you want it with the same factory/dealer incentive money. No other dealer offered that! Locating was offered with negative results, but Crystal said, let us build it! Everyone there was laid back. The finance department did me right by explaining the Ford Motor Credit Finance incentive money workings and fairly sold me a 6 year 100,000 extended warranty. The parts department too was fair on accessory pricing and install..The treatment I recieved more than compensated for the fact that the Dealership itself needs updating. The carpet is out dated, soiled, torn and worn. But the atmosphere of the staff made it like home! They could use a free pop corn machine.Al

Abshires

May 23, 2013

Cidni Stewart was a great salesperson! She was friendly, knowledgeable, and did her best to find the right car for us. She went the extra mile to make the whole experience even extra special for my 16 year old for whom we bought the car! We recommend this dealer for anyone who needs a car.

anthony4947

May 17, 2013

After contacting Five Star Ford via e-mail, Kevin promptly responded to my inquiry. We agreed on a price over the phone and set an appt. to visit the dealership. Kevin displayed true professionalism from the start. He stuck with the price agreed on, and worked very hard to get as much as he could for my trade in. Through out the entire process, he was very helpful by explaining every step in great detail! My overall shopping experience with this dealership was outstanding. I would not hesitate to refer any family or friends to Five Star Ford! Outstanding job, Kevin!!!!

MustangDad

May 14, 2013

I brought my Mustang GT in for service. The car was diagnosed with a sensor problem on the first visit but the part was not in stock. I noticed excessive mileage driven while the vehicle was in their possession. I did not bring this to their attention. But while the vehicle was in their possession, they damaged the driver door. I took my vehicle back for the door repair, at their cost, while the sensor was to be replaced. This is where the problems began. First, the door repair was very sloppy, the paint was rough and had runs in it. I requested the work to be redone. It was redone but it still had some small quality issues with the work since the contour of the door was still not per the original. Second, I noticed that vehicle was missing 1/4 tank of gas and the mileage driven was over 100 miles. I am positive of the fuel and mileage of the car since it is a garage low mileage vehicle. I asked why there was so much mileage and gas used on the vehicle and was told that they have to run the car "some". I stated that I beleived that this car was running excessive, especially since the problem was already diagnosed on the first visit,. I believe that quite possibly my vehicle was out driven for a joy ride. My reason is that 100 miles is a lot of miles to test drive a vehicle especially since they had already tested the vehicle during the intial diagnosis visit. Of course the servcie manager and I never agreed to agree. I will never use this dealer for service or body work again. One final point, I took a previous Mustang to this dealer for paint work and when I picked it after they were done with the job, the courtesy driver that brought my car to me did a 'burnout' with me standing right there looking at him. Obviously, he didn't see me. I made him go and tell his manager what he did with my car but I told the manager that he didn't need to be fired. The body shop manager was very apologetic. Stay away from this dealer especially since there are other better choices in the area.

kien0030

Apr 30, 2013

Corey was a consummate professional throughout the entire sales experience. He was attentive but not overbearing, and extremely knowledgeable about the performance vehicles I was interested in buying. I was satisfied with my sales experience, just as I have been satisfied with other dealings with Five Star Ford Plano in the past.

jaxx008

Apr 23, 2013

I found Five Star Ford of Plano, when I needed to have a heli coil installed in my trucks cylinder head, they were fast, curtious, and reasonably priced for the repair which earned them points with me. So when my son wanted a new vehicle we started by looking online at Five Star first. Our son purchased a vehicle from Chase over the Christmas break, and he was very helpful so we wanted to use him again. For whatever reason Saturday April 20th was a crazy day for being at the car lot, it was packed with customers. Despite this setback, Chase worked to hard to give us time while finishing up with another customer. He was very busy but managed to find time to get it all done. Curtis in financing was also very friendly and professional. Anytime we were waiting between steps, different staff would ask us if we needed help or anything. Great selection, friendly people, good experience.

mkusrp

Apr 22, 2013

After having a negative experience at a different dealership, I went into Five Star Ford hesitantly. When I walked in, I was expecting to get bombarded by pushy salesmen. This was just the opposite. I was there to meet Corey, who I spoke with on the phone. He was nothing but professional. He was not pushy, but stayed in contact with me so I knew he remembered me. Once I was ready to test drive a final time and buy, he was right there to make sure I had everything I was looking for. He even told me that if that truck wasn't exactly what I wanted, I shouldn't buy it. He said he could order and get me exactly what I was looking for. He won me over and I will continue to do business with him anytime I am looking for another vehicle. Also extremely helpful were Ken Fields while working through financing; and Lynn in making sure my truck had all of the bells and whistles I wanted on it. I highly recommend Five Star Ford in Plano to anyone who is looking to purchase a vehicle of any kind.

hummer1983

Apr 21, 2013

Tom Bellah and the people at five star ford are amazing! they got my truck fixed quickly and were so wonderful to work with. thanks again guys!

mf8611sm

Apr 3, 2013

The experience was fast and painless. My wife and I are both very satified and look forward to recommending Five Star Ford of Plano to our friends.

BruceAnhony

Apr 2, 2013

From the first momement I met David Denton (as I walked into the show room) he did everything possible to meet my needs. At one point, he stated, "We will not lose your business over price," and he and Rob were true to that statement. David was able to answer all my questions, and provided information above and beyond expectations. I was treated very well, and efficiently, from that first greeting, through negotiation, through finance, and through final delivery. I will recommend Five Star Ford Plano to others. Bruce Anthony

jjmartinez01

Apr 2, 2013

Kevin did a great job from the beginning. We felt no pressure and he was patient while we went back and forth looking at different models. He offered us drinks while we waited. We were looking for a car for our daughter. He found us the right one. In addition to that, the finance person, I am sorry I do not recall the name, was also very patient and we also felt no pressure. The same thing happened with the accesories representative. Overall, we had a great experience buying this vehicle! Thank you.

jonnybsmu

Mar 30, 2013

I came in to the dealership with a clear time frame and price in mind because I had recently totaled my car and needed to replace it quickly. Ibragim and the rest of the staff were very respectful of my time and my wishes, and I was able to get the exact car I wanted at an ideal price. What most impressed me is that I never felt pressure to move to a higher price point, and I never had to haggle to reach the price I desired, even though they had to ship the car from another dealership.

clcjr

Mar 23, 2013

My wife and I had shopped at another Ford dealer and just felt underwhelmed by the service. Through the internet I spotted the exact match we were looking for at Five Star Ford in Plano. Kevin Virnelson promptly responded to my online inquiry and we set a time to come in and drive a 2013 Escape Titanium. We drove, had my trade evaluated, and made a deal in record time. Kevin, and everyone at the dealership made buying a new vehicleas pleassant as possible. My thanks.

TruckBuyer7

Mar 22, 2013

My experience with Five Start Ford of Plano was excellent!! Primarily because of the work of Crystal Burtron. I had just come from several bad experiences with other dealerships who tried some tricks of the trade on me. My gaurd was up. Crystal answered every question I asked even if she had to chase down a mechanic to get it answered. She worked extra hard to make the sale. We established a price, which no other dealership closer to where I live would match. I went to make the purchase expecting the finance dept. or General Manager to say they made a mistake and could not sell at the price agreed, or for them to attempt to hike up the price through document fees. None of that happened. No high pressure sale for extras or warranty. I can say Plano Ford is truly worthy of Five Stars.

jmart178

Mar 8, 2013

Today I brought my car in to have a button ordered that is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the part needed to be ordered. I pulled in and met with service advisor Thomas Bellah. Explained what I needed, he took the car back to have the techs look at it so that we could get it ordered. I was not planning on actually getting this fixed today and was in kind of a rush, because I needed to get to work. After about 20 minutes I became impatient (keep in mind I showed up at 8am this morning and they were packed ! ), I went out and spoke with Tom explaining I really needed to get going, could I please just get my car and i would come back another day to have this looked at. I was being a little difficult with him because I knew they were busy, and I really did not want to have to wait.Tom is being very understanding and patient with me the whole time, says he will go get my car for me so that I can go. I am standing there waiting, and other service advisors are checking on me to make sure that Tom is taking care of me. He pulls our of the garage, gives me my keys, and I explain I will call later to set up a time to come back. He puts his hand in air (in a high five gesture) and lets me know the button is replaced and I am good to go! (Of course I high five him back, I am thrilled they got it fixed that quickly)Exceptional job by everyone there !

bobro

Feb 22, 2013

I met Joe Bethel out in the dealer lot and he asked how he could help me. I wanted a new F-150 Super Crew and Joe showed me the inventoryand let me pick the truck. I went for a test drive and decided to buy the truck. The entire experience was great! Joe was very helpful and knowledgeable about the truck and all aspects of completing the transaction. He demonstrated every control and feature to familiarize me with the truck. I would hardily recommend Joe and Five Star to all of my friends when they are ready to shop for a Ford.

Joegover

Feb 6, 2013

We walked in to check out cars, and we walked out owning a vehicle. It was a pleasure doing business with Paul Light. He took his time with us and never hurried us, We also never felt pressured. I would definitely recommend Paul to others.

mike.russell.75491

Feb 4, 2013

Kevin was my primary contact although the following can also be applied to Jeremy. Throughout the entire process, he was very honest and straightforward with me. I told him early on that I wanted to spend as little time as possible in the dealership and he did everytning he could to make the sales process as efficient as possible. He also got my car quicker than I was expecting (was going to be an order) which was outstanding. I would also like to compliment the finance manager (Ed?) who was also very friendly yet efficient and gave me the feeling that he was also working on my behalf to get me the best deal possible. I will not hesitate to recommend the dealership to my friends, family, and co-workers.

DelmasYoung

Jan 30, 2013

My wife and I just stopped to see if it was possible to trade a Ford Van that was wheelchair assessable since our daughter had gone home to be with the Lord and we no longer had need of it. They made it very easy for us to trade for a 2012 Ford Escape (Red) which my wife fell in love with. We were able to drive home with the Escape the very same day. Everyone was very friendly and since we have been dealing at this Ford facility for over 25 years we are happy to be able to continue to deal with the Ford family.

nathan11

Jan 26, 2013

Paul was a real professional and very patient since this was commercial lease thru my company. I would recommend him to any of my close friends In the market for a Ford vehicle. I rated my experience with this Ford dealership due to the positive experience I had with Paul Light.

Pattersons

Jan 26, 2013

After dealing with 10+ dealerships and salesman over the past week, my fiancé were exhausted to say the least. Not only did Kevin give us the best deal on the truck we wanted over the phone, but he was honest and stuck to that price unlike many other dealers we visited. Jeremy and Ken used all his resources when it came to getting us the best deal on the financing end of the deal and was unfront from the beginning on what has to be done in order to get to the car payment we wanted. They went into lengthy detail about all aspects of the sale like how to work all the cool new features on the F-150, where to find anything and everything we would ever need on the truck, all the warranties that were included and the ones we could purchase if we choose to. These people genuinely want you to get a great deal and really care about the customer service end of the purchase. We walked away excited and at ease that we made the absolute right decision on purchasing a truck with Kevin at Five Star Ford of Plano.

jimduckels

Jan 25, 2013

Paul was a delight to work with and the dealership had plenty of inventory for us to look at. Love the 2013 Ford Fusion. Like buying American.

lauren1079

Jan 23, 2013

Gary and Burt made my car buying experience wonderful and easy!! I was impressed Jim came out to congratulate me on my new purchase. I'm telling everyone to go here because I never felt hounded to buy their car or pressured to sign...it was all at my own pace. I love my EDGE and I'm bringing my brother back to buy a truck from Five Star Plano!!

kimberlee.ritenourljesar

Jan 21, 2013

Kevin Q. was great! Very helpful and friendly and he made everything so easy! I will definetly refer 5 Star Ford to others and I will come back in the future!

lcc0069

Jan 21, 2013

This was the best car buying experience ever. Paul was very friendly, helpful and I never once felt pressured. After sitting down and telling him what I was looking for and my price he matched it exactly. There was no hustle or going back and forth. I would definitely go back and buy a car through him. Paul and the dealership as a whole went above and beyond my expectations.

SamBraughton

Jan 18, 2013

Kevin responded almost immediately to my online request for more information on a 2013 Focus in inventory. He gave me extensive information on the purchase process and the vehicle by phone and by email. Knowing I was also soliciting deals on a similar car at another dealership, as expected, Kevin worked hard for my business. What was very unexpected was that even when I informed Kevin I was probably going to opt for the competition's deal (mainly due to location of dealership), he told me what to push for to ensure I was treated fairly by the other dealership. I did and I was.Kevin exemplified professionalism and gets my full recommendation for anyone in the market for a new Ford.

Raymond Golden

Jan 7, 2013

Just completed a presentation with Crystal Burtron on the system usage of our new Ford. She did an excellent presentation, explained how to use everything, phone, navigation system, entertainment etc

bradray6

Jan 2, 2013

Crystal was patient and efficient in finding a vehicle which suited my needs. Jeremy was also very reasonable and stepped up to give a great deal. Overall, a great experience from beginning to end. Thanks again!

QinkunOnroad

Dec 30, 2012

It is my first car. Thanks to Paul Light for his professional work and patience. I chose my favorite car in the end. I completely satisfied with his service. And I will recommmend this dealer to my friends and colleagus who will buy new and pre-owned cars. Keep going guys.

sethsgolf

Dec 30, 2012

When working with Paul he was a very informative and courteous sales person who worked with both my wife and me to make sure that we had the exact car we wanted and were happy with all the options. Since my wife's car died earlier that week and we had to find something quick because my son's 7th birthday party was also that day. Paul went the extra mile to make sure that everything was taken care of and the we would have our new car that night. So thanks a lot to Paul and five star ford for all their hard work.

tweiser

Dec 27, 2012

good people, good product, for a good price. would return next time i need a vehicle. they also followed through on the after market installations in a timely and true manner.

Puddintain

Dec 24, 2012

I was looking for a new SUV that gets good gas mileage as well as heated seats, power lift gate, and memory seats. Tyrone showed us the new Escape and Edge. We finally decided on the Escape. After much looking, he found the car we wanted in the color we wanted with the features we wanted. Tyrone was always very professional and helpful in showing us what we were looking for. We got two rebates on the car so we were happy with the price. Shandon gave us an over-view of the navigation, sync services and entertainment technology that was very helpful. Overall, we had a pleasant experience and got the car we wanted at a good price.

fskipwin

Dec 23, 2012

Rich went above and beyond to find a vehicle with the right equipment and price I was looking for. Ended up with a fully loaded 20112 Expedition that he brought over from another dealer.

avionicst31

Dec 22, 2012

I came in one evening and selected a model and color and signed a commentment to buy.I said I would be back in the morning to pick it up and left a deposit. Later that night, I decided to upgrade to a more equipped model. I called in the morning and told Mr.Light to hold off preping the vehicle and I would be upgrading to a different model. He said -no problem. I arrived and negotiated a new deal and was out the door with my new vehicle in 3 hours. This is the 2nd new vehicle that I purchaced from Five Star Ford-plano in 2 years and have had a very good experience on both occations.

9kennedy9

Dec 21, 2012

I was very impressed witht the manner by which this purchase was addressed! Right down to the smallest detail staff was on top of all activities associated with this purchase. I was particularly impressed with Corey White keeping me in the loop. I never had to guest or wonder as to the status of the delivery of my vehicle. AS you are aware, the Fusion Hybrid is a technological advanced automobile and, as such, requires a great deal of technical knowledge to operate. Corey was able to explain all operating functions of the car with ease - no guessing!The General Manager, Brian Huth, set the ground work for this transaction and made sure that staff operated within these parameters. Without his direction this purchase would probably have not gone as smoothly as it did.Overall, staff exceeded my expections with respect to their actons in consumating this purchase. Thank you for a great job! Gail Brooks

HRVickery

Dec 21, 2012

Paul Light met me at the door and made the whole experience easy. He asked the correct questions and was able to understand what I needed in a vehicle and the process for me to get into a new one. He was able to find the vehicle I wanted and help in the sale of my current one. It had to be the best experience I have had in purchasing a new vehicle.

ptg

Dec 18, 2012

This is the 2nd vehicle we have purchased from Tyrone at 5 Star Ford. Tyrone is highly motivated professional and a good listener. He finds exactly what we want and makes the whole experience enjoyable. The service department is also excellent. We are delighted to support Ford not only because they make a high quality product but also because they did not take the 'bailout.' Now that's American!

sandyd53

Dec 17, 2012

5 Star Ford is on my way home from work. I had finally convinced myself that after spending $65-75 to fill up my truck, I needed to take the plunge and trade in my gas guzzler for a new car. I am from a "Ford Family", my Parents drove Fords and I've owned an Expedition and 3 Explorers. Also, with my two boys now owning their own vehicles it was time for me to down size. I met with Kevin Quesenberry who was very comfortable to work with from the minute I met with him. He's very professional and compassionate about your needs from both a financial and practical standpoint. I've been in sales for many years and I've always tried to treat people the way I want to be treated. Kevin is honest and up front, professional, not pushy or fake and most importantly, a genuine person. I would sincerely recommend 5 Star Ford and Kevin Quesenberry to anyone looking for a great American made vehicle and outstanding customer service!

elwood51

Dec 12, 2012

I had to have the clutch replaced on my 2008 Shelby GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer Gregg Wright, who was very friendly and helpful. The parts were ordered on a Friday, they arrived on Monday. I dropped my car off on Tuesday, a free rent car was provided and the service was completed on Wednesday. They kept the old parts per my request and the whole experience was very smooth. I would higly recommend this dealer for any service your Ford vehicle requires.

bunchman

Dec 4, 2012

I called Crystal late on a Saturday and she informed me that I could come in if I had the time, I didn't and it was close to closing but she still said she would wait. I ended up coming in that Monday and the patience she took with me was amazing. She even walked me through some basic Sync steps even though they were ready to close the lot. She could have easily made the sell, thank me and then let me go. Instead she made sure I understoon some features, didn't rush and made me feel welcomed. I have been back for several reasons since and she has always made sure to make me feel welcomed. She is awesome.Jeremy was very nice as well but I did not have a lot of interaction with him. He did say hello and come out but I was with Crystal most of the time.

erickeck2002

Dec 4, 2012

Our experience was great. We went to other dealerships in desperate need of a new car because our car was having engine failure and we shared that vehicle. Most of the sales people at the dealerships we went to didn't even approach us. My wife and I are young and were wearing exercise clothes, and I suspect that we didn't look like "Big Fish." When we went to 5-Star we were immediately approached by Ernest Brown III. He was friendly, knowledgeable, patient and not pushy. He went through he process with us for multiple hours and we left with a vehicle we felt very comfortable with. THank you so much Ernest!

Richard75013

Nov 27, 2012

Just finished 2nd service issue with this place and couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at a very reasonable price, blows super cold since. 2nd trip, trans leak and lag in passing power from time I floor it. Trans leak fixed under Mercury warranty & stated that a 100$ fee would cover cost of a PCM reflash. Said ok and they determined it was the latest flash version and did not charge! Others might have lied and charged me! Will visit again if needed and no, I did not buy my truck from this shop. Glad I picked them!

gzj14v

Nov 26, 2012

The only reason I did not give a 'Gerat' review on the price is they would need to 'give' it to me for free. Other than that it was a retty good experience.

1oldman64

Nov 22, 2012

This was actually the first time we enjoyed buying a car! Crystal listened to us and went out of her way to help us, even to the point of carefully removing stickers we needed to return to the military. In fact, everyone we interacted with was not only friendly but helpful and efficient.

dwsummers

Nov 20, 2012

Michael was very easy to talk to. He asked questions to make sure he could recommend the best options for me. There was no pressure to buy but more of a consultative selling approach to what I need.Michael is a great sales person

Cattopwrench

Nov 18, 2012

Great value for the car. Service department needs more training as I had to research and make the necessary correction to turn off warning light

Bubba1107

Nov 17, 2012

Both of these people where very knowledgeable of their inventory, sincere to my budget, and knows how to make you feel comfortable while trying to complete a sale. I really enjoyed my time around them and at the dealership.

Slwilke

Nov 14, 2012

Wonderful experience! Love the Edge, great customer service, fantastic team of people! Everyone was friendly and kept checking to make sure we understood everything and were informed about the process.

Bob Williams

Oct 29, 2012

We recently purchased a 2012 Ford Escape. Paul made our car selection process very pleasant. He was knowledgeable and extremely helpful, going out of his way to bring a vehicle from another Five Star dealership to the Plano location for us to test drive. His friendly and courteous manner made the purchase process a painless one. I will most certainly contact him for future auto purchases, as well as recommend him and the dealership to others.

Larry Epperson

Oct 20, 2012

Buying a new car from Five Star Ford in Plano, TX was very easy. They satisfied all of my personal desires in terms of finding the right vehicle, making the deal, and ultimately delivering the vehicle.The level of personal attention was far better than what I experienced at Other local Ford dealers who seemed to go out of their way to let me know they were doing me a favor by selling me a car.Working with Kevin, it was obvious that I had his complete attention and he went out of his way to keep me informed, to make internal processes transparent, to make things happen in a timely fashion, and to deliver 110% satisfaction.Good job; good dealership.

btshippee

Oct 19, 2012

In my online search for a new car, I found the perfect model waiting for me at Five Star Ford. I requested an eQuote through their site and immediately received a call from Joe Bethel with Internet Sales. He quoted me a lower price than what was listed online, which was already the best deal going with all Manufacturers and Dealerships out there, so I made an appointment to go check it out in person. After driving the car, we sat down to go over the price he quoted me and found he was willing to take even more off the price. I didn't even have to ask or haggle! Joe made the deal effortless and in no time I was in the Finance office signing for my new car. I was in and out in an hour and a half. By far, this was the fastest car deal I've had. I have purchased a lot of vehicles in my life but would say without a doubt that working with Joe and the rest of the Five Star Ford team was the best experience I have ever had! I will definitely be back for service of my new car but also any and all future car needs I have. Thanks, everyone!!!

walsht

Oct 15, 2012

I was very satisfied with our decision to purchase our new Escape from Plano Five Star Ford. We looked at several dealerships and experienced a dog and pony show sales pitch from one of them before coming to this dealership. Chase Hall was extremely helpful and knowledgeable about the vehicle. He worked with us via e-mail and phone before the purchase in order to make the actual sales process move quickly and smoothly. I love my new car and I tell everyone who they should call to buy a new Escape!

johncherylhall

Oct 9, 2012

We went thru the Costco car buying program.The sale rep contacted us promptly, and was friendly and professional.The buying process was straight forward and smooth.The make ready and delivery went well.Making an expensive purchase like this should be exciting and fun, and it was!

res02pxo

Oct 8, 2012

My credit union referred us to this dealership's salesman Joe Bethel. We were told that we would not have to deal with the typical high pressure sales tactics by working with Joe. This was certainly the truth. We found a truck online and Joe took us out to the lot and showed it to us. A beautiful Ford F-150. I made Joe an offer on the spot below the Internet price. Joe took us in the office, took our offer for approval, 10 minutes later returned to say it was rejected. We stood firm, thanked Joe and left. We visited two other dealers and learned quickly that the best offer was with Joe at Sam Pack. We returned to Sam Pack, Joe showed us their invoicing and an Edmunds report on the value of the truck. The value was $2000 below a trade-in value for the truck. We bought the truck for Internet price, $5,000 below the sticker. Joe and the other sales folks accepted a "no" without argument, and they gave us honest information without salesmanship. I would buy another car from this dealer.

Stevecooke419

Oct 5, 2012

!!!!!!!!!!!!WARNING!!!!!!!!!! I was in the process of buying a 2006 Infiniti qx56 listed for $20,945 using my 2004 Cadillac escalade as I trade in. My car nada value is $10,000 for fair trade in, they were giving me $6,250 for it with a $5,000 deposit. When I got there the salesman told me walk in price was $23,000 but it was clearly posted for $20,945 on the window sticker. It had a funny noise when it started, had a mechanic look at it said it was a timing chain tensioner need to be replaced ($1,400 parts&labor) so the used car manager dropped the price to $16,995. So I decided to do the deal, bad idea!!!! After having the car for a few days I noticed a funny rumble comming from the rear of the suv. Had crest Infiniti check it out and said it has a leak and if not fixed soon it can cost $2,500+ to fix. I told five star ford about it and said its a used car and is sold as is and that they need more bank statements for financing. I had given them 3 months bank statements and blacked out my account number bc I don't want anyone trying to spend my hard earned money. The finance manager Jeff told me he needs my account number and I said no, he told me he would not do the deal unless he had the account number. I told him that's fine that I would bring the truck in on Saturday and he said that's fine. So I get home that night w my wife and 5 children and after dinner I went out side to get my 8 month olds formula and baby food out of the diaper bag in the suv and the truck was gone. When I asked my wife if she was playing a joke our daughter told us that a strange car kept driving around. I called jeff and asked him why they came and picked it up and never even knocked on the door or called to tell me he said its not his consern. My wife had wrecked her car a few days prior to this and the ins. co. was in the process of fixing it so the Infiniti qx56 was our only transportation since I used our other suv for the trade in. We have 5 kids, 2 of which are in car seats which were in the qx56 when they picked it up. This dealer ship left me and my family stranded at our own home! I strongly advise not to use this dealership!!!!! They are very "shady" and will screw over anyone they can!

laurensta

Sep 26, 2012

I had a fantastic experience with Five Star Ford and would definitely recommend this dealership to my friends. Jim Burmeister and Wayne Moseley were both great.Thank you all for getting me into my new Ford Explorer. I love it!

Scott Colvert

Sep 25, 2012

We had a very positive experience with Paul Light. He worked hard to find a very specific used truck for me. (for example, Ford F150 FX2, Black, 2009 - 2011, less than 40k miles, etc.). He was constantly checking his inventory and even had a buyer looking at the auctions as well. He was very responsive to my phone calls and emails. He found the truck we were looking for and made the buying process very easy. I would highly recommend Paul Light when looking for a new or used car or truck.

tls

Sep 17, 2012

This was one of the best experiences I've ever had in dealing with a car salesperson and a dealership. Paul patiently helped me through several visits I made to the dealership, always answering my questions, never being pushy. Paul was always there to serve the customer. One day when he was helping another customer, Paul asked Ken (the Used Car Manager) to help me and Ken was a great experience as well. It was primarily because of these two and their customer service that I purchased my F-150 Lariet. Prior to making the decision to buy this vehicle, I'd spent two weeks and about 40 hours visiting dealerships and test-driving 10-12 vehicles. So, I had a pretty good grasp of what I wanted and I'd had a lot of exposure to varying dealerships and sales representatives.Paul and Ken are great when it comes to product knowledge and customer service, both of which are far more important to me in the long run that just price.I highly recommend Paul, Ken and 5-Star Ford in Plano.Kevin Turner

hgill_91

May 28, 2012

Kevin really helped me out getting all of my sale done over emaila and phone since I live so far away. Gary in financing helped educate me over all of the insurances and warranties. They both were awesome! Give them a bonus! And tell Gary I'm scheduled to get my spinners for the element this week! :)

tbazor

May 21, 2012

I came in on Friday morning after visiting another dealer, and one of your detail guys spoke with me and then introduced me to Kevin, he knew what I was looking for and worked with me on my trade in. Then introduced me to Tom who is adding the DVD players (very detailed) and then on to Mike in Finance, we both are from McKinney so had a great conversation and all 3 were Great to work with!! I have already recommended you guys to 3 of my friends and will continue to do so. Thanks again to Rick too!!

ccoker33

May 17, 2012

My famly had a wonderful experience buying a new Ford Expedition King Ranch at Five Star Ford in Plano. Shandon Collins worked with us to get the perfect combination of options we were looking for. She made buying a new car fun! Shandon and General Sales Manager Eric Knight worked with us on our budget and helped us get a great deal that I wasn't finding at other Ford dealers. Shandon even got us a loan car for a few days while we waited for a new car to be ready. David Geary helped us with a few dealer added options to take care of our car that we had not thought about but am glad he suggested them.At the end of the day you want to buy from people that aren't trying to just sell you a car but help you get the vehicle that you want at a price you can afford. The service staff has been great so far and take care of my car like it is their own. I would highly recommend Shandon Collins and the staff at Five Star Ford Plano.

netflash

May 15, 2012

I worked with Crystal Burtron to buy a 2012 Ford Focus. Crystal was nothing short of fantastic. I honestly could not ask for anything more in a sales person. Crystal was courteous, professional, worked with urgency, was not pushy in the least, listened well, and made me feel like an individual and not just a number. I will always come to Crystal first with my car needs in the future - I plan to buy another Ford Explorer in the next 1 - 2 years. In short, Crystal is a role model for how car sales should be approached, and she is the reason I chose Five Star over Bankston for my car purchase.I also worked with Gary in finance. Gary was professional, funny, knowledgeable, honest, and moved things along quickly. Gary also didn't hesitate to answer questions or take back concerns during the process. I never felt like I was being pushed and in the end I feel I received very fair treatment.I just purchased my car so this review is only on the buying experience. I highly recommend Five Star Ford for buying your next car. They simply sell cars the right way at Five Star Ford.

TxCatLady

May 14, 2012

Because of his background in the special mobility field, Kevin understood my special needs. I was also impressed with the finance department. Found me a good rate and didn't mind giving me a long term loan.

baud

May 13, 2012

Nice professional and friendly welcome by Paul. Follow up of the customer. Very important for us because just arriving from France, good support for administravive needs.

chmccall

May 8, 2012

From the moment we arrived at the dealership, we were treated in a fair, friendly manner. This was one of the better experiences we have had in buying a car. The process was smooth (as smooth as car buying can be)and it was fun. We were taken around and introduced to the service department which is nice since we intend to have any and all service work done on the car there. Our salesman (Jeff) was friendly and took the time to walk me through all of the features of my new car, showing me all of the things the car is capable of doing. I am drawing a blank on the guy who helped us in finance, but he was absolutely wonderful to deal with also - he was friendly and he made what is normally my LEAST favorite part of buying a car (finance) smooth and painless. We were very pleased with our experience at 5 Star and will not only return there ourselves for future purchases and service work, but we would also have no problem referring our friends and family there.

kabarbosa

May 4, 2012

Don't go there!!! I 2 bad experiences, shame on me for going back... They use very shady tactics for their sales, plus the person that helped us was not helpfull and made some inappropriate comments. He also applied for a credit with Ford when all we had asked him to do was to check our credit. DO NOT BUY FROM THEM! Go to the Ford in Frisco.

akmiller446

Apr 27, 2012

The salesmen are very polite and friendly. They're willing to do whatever to make the customer happy and they succeed. They gave me a great deal on my mustang and did there best to help pick out the best warranty options and to make the experience as good as possible. I will definetly be coming back to purchase another vehicle in the future.

JimmieB

Apr 26, 2012

Fast easy and no fuss. No double talk and no hard sale. The team bend over to help me in all ways incluing answering my questions.

Simmons92

Apr 16, 2012

Very professional and outstanding job. Kevin made the process easy and gave us all the information we needed. We felt he was very knowledgable and was very honest! He treated us like family! I will buy all my cars from him from now on and recommend Sam Pack Ford of Plano and Kevin to friends and family!

MBENN

Apr 9, 2012

Joe was great to work with. I was out of the country for a week and then tied up a work for a week but Joe kept in touch. No pressure, just checking in with me. At 2:00 on a Saturday I decided to get the car and have Skylink and window tint applied. I was expecting to have to bring the car back at a later date to have this done but it was taken care of that day. Excellent service. I had previously bought a car for my mother at Mr. Pack's Lewisville store so I am used to the Sam Pack dealers excellent service, but I think Joe went out of his way to have the car ready on Saturday. I really appreciate that. I don't remember the name of the finance person but he was a pleasure to deal with. Again, no pressure; just explained what "extras" were available.

melewis

Apr 4, 2012

The car buying experience is something most people dread. I certainly did. I work long hours and don't have the time to spend at a car dealership, especially haggling over price. My experience at Five Star Ford was a most pleasant surprise. My Salesman was very knowledgeable and friendly and did not pressure me at all. Actually, everyone at the dealership was very friendly. I was able to get my dream car, a very good trade-in price for my previous car, and a lower interest rate than the one I had from my pre-approved bank loan. My Finance person, Rick, was also wonderful to work with. I would recommend Five Star Ford to everyone dreaming, searching, or buying a vehicle. On a Scale of 1 to 10, I would rate my experience a 10 for "Ten" Star Ford!

susroden

Apr 3, 2012

Paul and Jeff were very helpful and courteous. They really tried hard to get me in a car that I was comfortable with. They were non-judgmental and unbiased with regard to my credit which made me feel more at ease with my purchase and commitment.

jsfarris

Mar 30, 2012

My sales consultant, Paul Light, was an absolute delight to work with from start to finish. He truly worked hard for this sale. Paul went over and beyond to ensure that I walked away with everything I wanted in a vehicle, plus more, and all at a price that I could afford. He was very candid, understanding, cooperative, and patient in my decision making process. Not only was Paul a pleasure to work with, but Bryan Fabian the Finance Manager, further sweetened the deal with his creative financial solutions. He too was incredibly kind and when selecting dealer additions, he truly took into consideration my current and future driving patterns.Overall this was a wonderful shopping and purchasing experience!

billnav

Mar 26, 2012

The combination of winning customer support, friendliness, product knowledge and great prices, made it a no-brainer to come back to 5-Star to purchase my new Escape. It also helps to know Jerry Reynolds!!

ajohnston51

Mar 25, 2012

We had called several other dealerships in th area and Sam Pack's Five Star Ford of Plano was the one that continued to help us find the car we wanted. Kevin was very helpful and never gave up looking for my dream car. Even though I didn't get the color of the car I originally wanted, when I visited the dealership I fell in love with my silver bullet ( my car's name). The sales person was incredibly helpful and knowledgeable with the new tech information and of course the price was right for us.This is my 4th Explorer since 1993. Very satisfied customer,Avelina Johnston

ajgoodson

Mar 20, 2012

Tyrone was helpful from the day we contacted the dealership and has been amazing ever since. I would recommend him specifically because he made the process smooth and painless, was never pushy, and was always available if we had questions. Rick in finance was the same way. He genuinely seemed interested to help us rather than push the most $$$ on us. We went to several places first but passed on all of them because of the professionalism, sincerity, and knowledge that the employees at five star have shown us.

Khalverson

Mar 19, 2012

Excellent customer service. Very friendly. Worked with us on the pricing so we could add tinting and stripes. First dealership I've ever purchased a car from that could beat the interest rate of my credit union. Thanks for everything!

Eilene Ramsey

Mar 15, 2012

Dealing with Paul Light was low key and enjoyable. There was no pressure, the products and pricing sold me on the vehicle. Tom Bellah in the service area greatly helped in window tinting, answering my questions on how dark the tint would be and assuring me the tint darkness was acceptable for law enforcement. He, also, met with me later along with one of the service technicians when I had concerns on two water bubbles in the film. I look forward to having my new vehicle serviced here in the future.

erikF150

Mar 10, 2012

Jeff and Jeremy did an incredible job. I was more than pleased with my experience. Not only did they find the truck with specific options, but they found it quickly and had it brought down for me. Jeff did an excellent job. I was completely comfortable that he wasn't just trying to sell me something I didn't want. He listened to what I wanted and then got it for me. I will certainly be coming back to Sam Pack in the future.

benboydtx

Mar 8, 2012

I enjoyed working with Tyrone Burks and will call him again for my next vehicle. I had no problems. I would recommend Five Star Ford.

pbselman

Mar 7, 2012

Had good experience with Joe and Rick. Most of the time when you deal with car dealership you end up spending all day and come out feeling like you have been "beaten down", even if you bought a vehicle. We did spend most of the day there, but it did go quickly and smoothly. Joe was helpful and explained all options of vehicle and benefits. My wife was trading in her 2007 Mustang, which she loved. Joe made the trade in as easy as possible. He even brought her a Mustang ball cap and I think she really appreciated that (and she is not really a ball cap person). I think it was a fair deal for both of us. I came all the way from Rockwall and I would recomend this dealership to other people that I know looking for a new or used vehicle.

c.weir

Mar 6, 2012

I cannot tell you what a pleasure it is to be a part of the Five Star Ford Family now. I just bought my new to me Ford Edge (which I love) and today I am having my first interaction with the service and accessories department. They are tinting my front windos and then putting her through the auto butler. I cannot wait to see it! Even the courtesy van driver, Bill, was a delight. He was engaging and told me that he was so glad that I am happy with my purchase and the customer service. Earnest Brown is a fantastic salesman. He does not only listen but he hears you. He remembers details and made sure that all my questions were answered and that I got the car I wanted. He worked to get me my best deal on my trade in and I was totally comfortable with the purchase. Brian in financing was so great. He worked with me and got me a great interest rate and all the "extra's" a certified pre owned car owner should have to feel protected. I am telling everyone about how great the experience was and how much I love my car. I have the service plan so I will be seeing you every 5,000 miles and I look forward to it. Thank you.

BigTex711

Mar 5, 2012

From the minute I arrived at the dealership there was no high pressure sales. No Swarming you the minute you got out of the car. Just somone walking up and saying "May I help you?" Everyone from the manager on duty to the Finance person seemed to work together to make the experiance of the purchase a pleasent one. We were provided options at every turn and were allowed time to discuss them. It was the best car buying experiance I have every had.

rjw8888

Mar 4, 2012

Pretty seamless experience from start to finish, from test drive to the pick-up process. Was happy to get a better rate for financing with some additional "perks" thrown in to keep the monthly payment where I wanted.

whellums

Mar 1, 2012

My husband bought Ford Expedition last March and he likes the car and the service. He convinced me to take a buy it. I love it.

ianmustangGT

Feb 21, 2012

I had a wonderful experience at Five Star Ford. From the moment I walked through the door months ago, Tony was very helpful in aiding me find a new vehicle. We test drove multiple Mustangs, discussed the different financial incentives at length, and I never felt a hard push to make a decision I wasn't comfortable with. He was always friendly and candid which I greatly appreciate. Jim Burmeister met with me each time I visited the dealership which really reiterated how involved the entire team is when customers walk through the door. I was beyond impressed when Jim mentioned that I could qualify for a discount just because of where I work. Knowing that kind of partnership exists will definitely send me and my friends back to Five Star Ford for future vehicles.When it came time to purchase my Mustang, Gary was terrific in outlining all the additional coverages available, as well as walking me step by step through the purchase/finance agreement. Thanks to his help, I know exactly where how we ended up at our final price.In general I was hard pressed to find a dealership that compared. I test drove all the major competitors' vehicles and discovered that (A) none of their vehicles could compare to the value I got with my new 5.0 mustang and (B) the shopping experience wasn't nearly as positive as what I got at Five Star Ford of Plano.I can't reiterate enough how much I enjoyed my experience and working with the gentlemen listed above. Every step of the process was seamless and I'm so happy with my new car. I'm really lucky that there's a company in town that not only caters to high performance vehicles (I love my 5.0 GT!) but is also professional, friendly and extremely outgoing.Thanks again Tony, Jim and Gary!Ian Miller

joebutto

Feb 15, 2012

As I said before most people dread going to purchase a car. A few weeks before I purchased my Expedition I came into 5 Star to test ride a F150 and a Expedition. Jason Graham was the person that helped me out. At the time I was driving a 2008 Chevy Avalanche. I want to let you know I liked that truck. He thoughly went over both vehicles. We also talked about the Chevy's that were out there now. Never pushy. On the F150 we ended up test driving the General managers truck because 5 Star did not have any of the F150's that I was looking for on the lot. Obviously, you guys are selling a lot of trucks. Both vehicles drove great. Electronics in both and what Ford was offering was very impressive. I was concerned about length of vehicle. I wanted the F150 with that ECO boost engine. Very impressive information from Jason and the video concerning pulling capability and gas mileage. Side note that engine needs to be in the Expedition also. Well the F150 was almost 13 inches longer than my Avalanche. It would not fit in my garage. I was not sure about the Expedition. I shook Jason's hand and said I would think about it. A few weeks later I came in on Saturday with my wife. We talked to Jason about my concerns about the Expedition. Reminder, I really wanted the F150 but it was to long. He showed me an Expedition EL. We drove that. I loved the drive and it was actually just a hair shorter than my Avalanche. He allowed me to take to my house in Plano and it fit better in the my garage than my truck. We then figured out the model I wanted with all the things that I was looking for. You did not have one on the lot. He found one in the Metroplex and would try to get it that day. I told him Monday was fine. I came back on Monday finalized price and trade in. In all it took half the time that it taken to purchase my last two Chevy trucks. I have told others of my experince of purchasing a vehicle. Hopefully, Jason and 5Star will get some business from it.

garyengleman

Feb 14, 2012

David was very helpful; explained the basics of the new Escape during a walk-around and drive (many differences from the 1996 Explorer with 214,000 miles I traded). He and the credit manager I worked with were both outstanding representatives for 5 Star Ford.Additional note: 2 people in my office had purchased vehicles from 5 Star in the last year and highly recommened them....another reason I shopped here.

DZents

Feb 13, 2012

My experience with 5 Star Ford of Plano was extremely easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the new F-150 EcoBoost looked like a great option for me. I am extremely satisfied. Brian also reviewed several different options for me in regards to buying -vs- leasing. This was very informative and allowed me to make the right decision for me. Thanks Again for everyone's help.

Shelbyjoe

Feb 10, 2012

I had been looking at Ford Explorers for my son, and saw another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure the vehicle was actually there ( I had a bad experience along these lines at Ford Country in Lewisville) He called back within five minutes, to say yes it was there. We came over, and were greeted at the door by a very friendly gentelman, and directed to Corey. We had to wait until Monday to finalize everything, and had a bit of a problem with finding financing, but Corey kept me up to date with all that was happening, via email. My son loves the truck, and hope it gives him good service for a long time. Thank you for caring enough to follow up.Shelby Butler

Megan2polo

Feb 7, 2012

As soon as we pulled up, Paul was walking out. We came in looking for a car that was sold earlier that afternoon. Paul tried to find a car that would meet our price range, and did more than that!!! He exceeded our expectations and found the P-E-R-F-E-C-T Car for me. He made everything so easy, and did not pressure me like most car salesman. He was honest, easy to talk to, and so helpful in making everything work out to meet our budget. He was wonderful, along with the rest of his crew who drew up all the paperwork and had us walking out the door with a BEAUTIFUL car in less than an hour.I would recommend Sam Pack's Five Star Ford in Plano, TX to EVERYONE......Ask for Paul (with the English accent)! :)

planobunnybob

Feb 5, 2012

Having thought long and hard about acquiring a Mustang, I went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with all of the gentlemen who helped me at this dealership. After test-driving a couple of vehicles, Mike found the one that truly satisfied my soul. Then he went to bat for me and got a reasonable trade in on my used vehicle. He kept the whole process easy and pleasant, introduced me to various people at the dealership that I would be coming into contact with, and made sure I was well taken care of. When I went back a couple of days later for the Sync class and to get the windows of the Mustang tinted, I was delighted to have some time with Kevin who showed me hands-on how to use the nifty features of my new car (that's how I learn best!) Kevin and I had a long talk about customer service and how important it is to any business. Thomas got my window tinting done beautifully and I didn't have to sit around after the class and wait for it to get done. I just couldn't be any happier with my total experience at Five Star and would send any of my family or friends there. As a matter of fact, my sister bought a Fiesta there a few months ahead of me and she's the one who referred me there!

jgibbs

Feb 3, 2012

From the start we were treated very well. Tyrone kept close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facility and the vehicle made us very comfortable with both.

avonschmittou

Jan 30, 2012

Went in to get some information. David Denton gave me all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that I was only looking for information at the time because I wanted to save for a bigger down payment to lower my monthly payment. He knew that I was very interested in a used car on the lot and asked if I would be willing to buy the car that day if he could get me the terms I wanted with no money down. I said, "Yes," and after a few minutes, he came back with an offer that met my terms. Within 3 hours, I had the car that I wanted with the loan payment terms I wanted for a better price than I thought was possible. Gary Scott also sold me on the warranty that I was dead set against because I have had bad experiences with high costs and low coverage before. He sold me the extended warranty that I wanted at the price I wanted to pay. Great car-buying experience!

steve.norris

Jan 17, 2012

Buying a car from a dealership is about their people. With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable negotiation at all, he told me what the dealership could sell the car for, and explained to me what add on's (extended warrantee, etc) I should buy. Being a 30 year VP of Sales I appreciated his easy going, down to earth nature. As long as Ford has a car I want...I wouldn't buy it from anyone but Jim. Being a manager Jim had Tim Grinolds handled many of the details. Tim was extremely friendly and helpful as well. Great buying experience, all my family and friends will be encouraged to use Jim!

fparham229

Jan 16, 2012

Joe was excellent to work with and I would recommend him personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as well.

astrowagon

Jan 6, 2012

Tyrone let me test all the automobiles I was interested in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends.

dsohorn

Jan 5, 2012

Paul Light was very helpful as a salesman under a very stressful situation. Everyone I met seemed eager to help with the process. I have used the service department in the past and find them very efficient.

peipei

Jan 5, 2012

Kudos for Kevin & Dave for their services & work with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again.

johnphughes

Jan 4, 2012

Consistently great service from start to finish. I felt they were informing me, rather than "selling me" on the merits of models and options.I felt my needs were respected and there were no "deatlership games". I got a very good price, incorporating Ford Corp allowances and dealer discounts.As a result, I felt confident in actually buying "more car" than I had originally planned.I highly recommend David Denton and Paul Light.

ncites

Jan 2, 2012

Joseph and Jim worked with me on my 2004 F150 trade-in and gave me a good price on my new F150 Crew Cab. I found an issue in the paint on the tailgate and they immediately took care of it. Joseph was very friendly and Jim was very courteous. I would recommend to anyone to go see Joe or Jim at Sam Pack's Ford in Plano.

odjones1945

Dec 13, 2011

Both Joe and Gary were very friendly and they seemed interested in my wife and I as people not just customers. There was nothing negative about our experience at the dealership. There was no "arm twisting" over price; I am a take it or leave it kind of guy and my expectations were met. Perhaps a customer who likes to haggle over the last penny would say otherwise, but I believe the price we paid for our Focus was appropriate or I would not have made the purchase.

Skiles

Dec 13, 2011

I really liked working with this dealership. They seemed to really care if all my questions had been answered & if I was happy with their service. The salesman even stayed after his shift to meet us . Attention to detail & friendly emplyees was evident . Definitely will refer this salesman & dealership.Virginia Skiles

cnktsw

Dec 12, 2011

I brought in our Fordf150 for oil change and service and was extremely happy with the work the service team provided. I also got a great deal on a new Mustang and traded in my minivan. The entire staff from service, sales and financing all were fantastic and worked very hard to get us a great deal, bonus is I love my new Mustang and we will always enjoy our F150. I would not hesitate to refer friends to Sam Pack Plano for a new vehicle.

Photonut

Dec 12, 2011

I've always had excellent service at this dealership when servicing my '05 Mustang, and I received the same service when it was time to upgrade to '12.

cherrin2

Dec 10, 2011

Paul was very helpful finding the car I wanted in a timely manner. I love my new Ford Edge. I was also very pleased with how Ford handled my trade-in. It was a very easy process buying my car and I would reccommend Five Star Ford to everyone. I was also impressed with Bob who gave me a quick lesson on how to use the features in my car. It was personalzed and saved me time signing up for a class. Overall my experience was GREAT!

ht545789

Dec 9, 2011

Everyone was extremely friendly and helpful. It was an amazing experience and I have already referenced you all to friends and family! Thanks for getting me into my new F150.

gking2838

Dec 5, 2011

Crystal was very knowledge about the Edge and answered all my questions about how every thing works. Very pleased with my new Edge. Thank You

Rw191418

Nov 25, 2011

Excellent dealer. Simple to do business with, awesome follow through, best overall customer experience I have ever had with any dealership.David Denton has integrity, knows his cars, takes ownership of his customers, and is a pelasure to do business with.

chrismh

Nov 21, 2011

Even the General Manager ignores the customer at this Ford dealership. With so many Ford dealerships in Dallas Fort Worth I would suggest to avoid Five Star Ford in Plano at all cost.To start, the dealership is in horrible disrepair. The showroom, is dark and musty. It looks more like a used car dealership slinging beat up PT Cruisers. The carpet was torn and stain from what I assume were leaking vehicles. This place is a far cry from a business I want to spend $20K with. However, I do have to give them credit. They way they present the dealership is accurate with the service you will receive. My Ford F-150 has a very simple problem...the brakes moan and squeak. Everyone has experienced this in their car, a Ford or not. It happens and it is a very easy problem to fix. My truck is still under the manufacturer's warranty so I contacted Five Star Ford of Plano to have this problem corrected. Unfortunately, it was all downhill as soon as I pulled in the service bay. In order to get a work order started I had to track someone down to help me. I explained my problem and I was told, it could take up to two days to hear anything back. There's the second sign. When I asked why so long to just hear back, he just said "I'm backed up." I received a call the next day. Under promise and over deliver! Nice! Turns out they did nothing for my brakes. I was told that they could not do anything for me and that my truck was operating under "normal Ford specifications." It is obvious that common sense is not employed at Five Star Ford, because if it was then if my truck was "operating under normal Ford specifications" why would I bring it in? Free coffee? Nothing better to do? I need someone to talk to? I contacted the Service Manager and he was of less help. He told me "with 34,000 miles on your truck, there's not much we can do for you." He obviously forgot that Ford has a 36,000 mile warranty so kindly reminded him. We went back and forth and he refused to help any further. Ford has set the minimum for "Ford specification" and it is Five Star Ford of Plano's decision weather to commit to the minimum or go above and beyond to keep their customers for life. They are 100% committed to being the minimum. So I contacted the General Manager via email six days from this post and I still have not heard back. Now, my simple, simple brake problem has been turned into a much larger issue because no one at Five Star Ford of Plano gives a shit about their customer or their product. I leave you with this...if the Service Manager and the General Manager (people in leadership roles) refuse to properly service or acknowledge their clients why would anybody else in their dealership do any better. Great example of lead by example, because no one there cares.

goss.doug

Nov 15, 2011

Tyrone and Joeseph were very professional and informative. They did a great job of explaining everything to me about the features of and available options on the F150.My only complaint is that the dealership does not advertise the real price of the trucks, just the sticker price.

sncraig

Nov 15, 2011

We are a repeat customer to Five Star Ford. Our previous experience was great, so we returned to work another deal with Andrew on a new car. Andrew provided great customer service and is very knowledgeable on his products. The associate we worked with in finance was also very helpful. He helped us with both deals on both of our cars and made the finance paperwork very easy and speedy. Much appreciated from these two folks.

Jaydon McCullough

Nov 10, 2011

I trust this dealership and that is why I continue to purchase vehicles from this dealership. Fair, Honest and I feel they are are people of integrity! They do what they say and they shoot me straight and I appreciate that! I'm not into wasting anyone's time!With respect and appreciation,Jaydon McCulloughjaydon.mcculloughatpisd.edu469.877.3186

wzh7911

Nov 3, 2011

They are very helpful, and get the right color car for me. Hector help a lot to work out the price for me, It's a great experience will share with my friend.

m.s.killian

Oct 31, 2011

I came to the dealership with a specific car in mind. Kevin worked with me online/over-the-phone prior to being in town and, when in town, reached out to another dealership to get the exact car I was looking for. He went above and beyond to make sure I was satisfied and in a timely manner to boot (1 day turnaround when he had to transfer from another dealership as the specifications I was looking for were not currently on the lot). This quality of service was an absolute necessity as I had a limited time-frame to get things settled.I couldn't have been more happy with the salesmanship and know exactly where my first stop will be for my next car purchase. Kevin was very, very personable and incredibly knowledgeable which made what would normally be a hectic process, simple and straight-forward.

AMeehin

Oct 25, 2011

My husband and I had a great experience at Sam Pack Ford. We were not pressured and we feel that we were given a very good price on our Escape. Tyrone was super friendly and Nicholas answered all of our repetative questions.

2012MUST

Oct 24, 2011

I changed my mind on what I want quite a few times and Hector is patiently working with me, until my needs are met with satisfaction.

darfinkle

Oct 19, 2011

internet pricing, no hassle is ok, but i like to deal. was suppose to call us after weekend to see how things were going with truck but never did. don't get me wrong kevin had a good repore with us. you could say he made the sale and thats it.

txkevinb

Oct 15, 2011

Overall a good buying experience.. I hate buying a new car or truck, simply dread it, but 5 Star Ford made it wonderful. Thank you.

psgentry

Oct 6, 2011

When we first inquired over the internet to many dealerships about suv's, Tyrone Burks was the first person to respond. He answered every question for us and we made an appointment to see him at 5 Star Ford asap. When we arrived he was very friendly and informative about all of the vehicles. After we narrowed our choice down to the Escape, he went through the entire vehicle with us,showing us everything and how it operated etc. He made the whole experience very enjoyable and informative from beginning to end. Also any questions we had, Tyrone knew the answers immediately. He was very knowledgable. We would definitely recommend Tyrone and 5 Star Ford to anyone.

Ti

Sep 26, 2011

Both were extremely helpful and went above and beyond the norm while in the process of purchasing a used vehicle. Patrick is patient and very up to date on the products and Rick was instrumental on helping me finance the car.

Rw191418

Sep 19, 2011

Extremely knowledgable sales people, very professional, excellent service. I have never had better follow through from a dealership. The sales person even called me three times on his day off to let me know the status of my vehicle prep.

Bnlaurent

Sep 15, 2011

The service department does not do a good job detailing new cars. I was less than pleased. Sales was great though. No issues with finance either. Not sure I will service my new car here as they do a subpar job at detailing. If they do that for a new car delivery, it does not speak well for their ork as they know that is my first impression.

lupegg

Sep 6, 2011

We never felt the stereotypical pressure associated with purchasing a vehicle. My questions were answered quickly and, with one or two exceptions, there was none of the usual "I have to check with my manager". When it came to add-ons for the vehicle, again, there was not the usual pressure. There were a couple of snags at delivery time but these were handled promptly and efficiently.

tgwibracht

Sep 6, 2011

Mike Mueller, my sales representative, was attentive and not aggressive in his sales technique. He made my wife and I feel comfortable in a situation infamous for unpleasant negotiating tactics. He was also very thorough in his knowledge of the Ford Fusion and set me up on Sync while we waited for financing.Rick Glover, the finance manager I worked with, was straightforward with my wife and me. He also made us feel comfortable with the process. He explained every option very thoroughly and the prices were all fair.Tom Bella, a services manager, helped me with getting my Fusion tinted. The first tint job bubbled a little in three windows. Tom asked me to bring in the car to have it totally redone. At that time, he provided me with a car to drive so I was not inconvenienced by the tint redo.All three of these men demenstrated excellent customer service and genuine concern for me througout the process. I will recommend Five Star Ford Plano to any of my friends in the market for a car, particularly a Ford.

Escape8

Aug 31, 2011

Paul Light is a professional, friendly and courteous sales professional. He listened, he took action, he didn't play any games - he was patient. I'd buy my next car from him and the one after that. The dealership was very busy, but we got patient and thoughtful sales service. All questions were answered. Recommended Dealership and if you go, ask for Paul.... Thanks - Ron R

cshp

Aug 27, 2011

I had many questions. Answers were clear, and were expanded when I needed more information. Tyrone was patient, courteous, respectful, and thorough. He knew the car I was considering, inside and out, and I had confidence I was getting correct info. Thomas offered many ways he could be of service and urged me to call him for any question or need I might have. Rick offered extras, but did not pressure; (I actually don't do business with pressure salespeople in any setting). Matt had called with the drive-out number when I had requested it, then came before I left to meet and thank me for my business. I appreciate the way business was conducted.

afeil

Aug 24, 2011

The service was excellent at Five Star Ford. Tyrone Banks was far more helpful than anyone I had spoken to in my home town. I will recommend him in the future.

Danryck

Aug 23, 2011

I was very hesitant to buy a used car from a dealership, all of my used car buying experiences have been from a private party. Corey was very professional, honest and up front with the entire car buying experience. Your financial people were also very considerate even though I did not use your loan products in the end. I would definitely recommend Corey, and your dealership in general if what I experienced is indicative of your products and customer service. Thanks

ktarulli

Aug 20, 2011

I had been talking to Michael via email so he remembered what I was looking for when I came into the dealership. We test drove the truck and I decided that was the one - I did not really plan on purchasing last week, but he made it very easy to purchase on the spot, without a lot of hassle. Michael is very knowledgeable about the product and very helpful after the purchase with answering my questions. He is also very respectful and treats me as a valued customer.This truck is a surprise for my husband's 60th birthday - Michael went above and beyond by delivering the truck yesterday to our church in Dallas. We live about 1 1/2 hours from Plano, so I really appreciate him making my life easier.I look forward to the big reveal tomorrow!

V Hassett

Aug 17, 2011

Everyone was friendly and helpful. They believed in the their product and wanted us to have the exact car we wanted! Car was delivered exactly when they said it would be. Actually, it was an hour earlier!

Along20

Aug 16, 2011

I had a great experience because Your guys worked on my financing before I ever showed upThey let me know whatI was approved for and I worked within that budget. It was the speediest process I've ever had at a dealership.

Valerie Westfall

Aug 11, 2011

We were looking for a new car at a great price so that we wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible!

douglas dingman

Aug 10, 2011

The minute we walked in the door Kevin asked "how can I help" and I explained that we needed to buy a car now. I explained that our car had been totalled the day before and we are going to be buying a car in the next few days. I drive for FedEx and my only day to buy is on a Saturday and I told Kevin what we were looking for, Kevin asked how we would be paying for the car which I told him the X plan, he said fine. He was straight to the point and we wasted no time getting a couple of vehicles to look at. My wife and I decided that the Escape was perfect for what we needed and as we viewed the SUV Kevin was explaining the benefits of owning this auto. Kevin answered the questions we had and had us back out the door in the short time we had to shop that day. We told him that we would be back Saturday. When we got there Saturday morning Kevin got us through the paperwork and with the help of a couple other employees (that got two balloons for our 2 yr old grand daughter) we kept our grand daughter entertained. Thank You! When we got to the finance department with Rick we found him very helpful explaining all our options to make sure our new car was covered with the best possible plan. He gave us details on each option and went out of his way to give us what we asked for seperate from the options he had explained to us. Rick understood that not all customers fit the same mold and everyone has different needs. Thank you all for the Five Star Ford experience and we will be seeing you again in the next few years.

jadepirate

Aug 2, 2011

In the past, I've had bad experiences with other dealerships. I wasn't looking forward to buying a new car when I arrived at Five Star Ford. However, everyone was extremely nice (not fake nice), and they were extremely helpful with all my questions. They walked me through the process, and I walked out really happy with my new car and the experience.

billnav

Jul 28, 2011

Our new car purchase was just great. T-Bone Burks was very knowledgeable of the Explorer, and answered every question we had. The finance guy, Rick Glover was very efficient and personable. This was as good a car-buying experience as we've had.

Boydpswanson

Jul 21, 2011

The staff was freindly. Everyone was helpful if I had a questions, Sales, Sales manager, Finance and other sales people I interacted wiht while making my purchase.Tyrone Burks was one fo the better sales peopl I have experienced, his attitude, patience and professionalism. I am 83 have have purchased a few cars

denison

Jul 21, 2011

Very business like - answered all my questions promptly and truthfully - did not try to sell me stuff I did not want or need - in short what a good car dealer should be.

Female

Jul 13, 2011

My Focus stalled on the way to work and I had it towed to Five Star Ford of Plano on Thursday morning to be repaired. The tow truck took it in at 8:30 in the morning and it sat outside until after 5:00 p.m., at which point Greg Hampton, service advisor, phoned me and left a message stating that they had just moved my vehicle into the shop with a forklift. Friday I was unable to receive an update on my vehicle due to failure to reach Mr. Hampton. I got voicemail every time I called. By Saturday I was still unable to reach him. He was off work and the tech assigned to my car was also off work and nobody at the shop knew anything about my car. The notes in the computer just said, "Disabled vehicle." Monday morning...again, I could not contact Mr. Hampton. At lunch time I finally learned through a third party that they had diagnosed the car as having a dead battery and possibly a bad alternator and was given an estimate for repair that was high because he claimed that the axle had to be removed to reach the alternator. I had it towed to a different shop because it all sounded fishy and the lack of being able to reach anyone for information had me concerned. At the other shop it was quickly discovered that my ignition was locked. When Mr. Hampton was phoned to ask why that wasn't mentioned to myself, the tow truck company or the shop I sent my car to, he stated that they it was working fine at his shop...that he personally had turned my key and put the car in neutral to push it into the shop. Funny...not what they had told me about how my car got into the shop and my car is a STANDARD so you don't need to turn the key to put it into neutral. When he was called out on this fact, Mr. Hampton UNPROFESSIONALLY said, "Good luck with that." and hung up the phone. The new shop diagnosed my car correctly....the positive battery cable had an issue which impacted the battery. I only needed the battery and the cable replaced and since there was one in my vehicle trunk they used that. The alternator was not impacted and they told me that the alternator is on top and there is NO NEED to remove the axle to reach it if it ever does need to be replaced. Hmmmm....so the labor on this job would not be so much if it is not as difficult as Mr. Greg Hampton stated. The lack of integrity and professionalism he displayed was highly upsetting to me. Trust is something you EARN with proper treatment of customers as well as honest repair. Customers should be able to reach someone at a shop when their vehicle is in the shop. You don't earn trust by handling business in this manner. To have someone of this character representing the company is shameful. I hate to think about how many others have been treated in this manner and remained quiet. I am highly disappointed with the way this was handled. By the way, I had the tow truck billed through Five Star Ford of Plano and was charged $114.75 for this when the car was within 2 miles of them. Towing from Five Star Ford of Plano to the shop in Lewisville was only $91. Wondering why such a big difference exists when the second tow was 20 miles....... Do your homework and take your car to a reputable and HONEST dealer and not this place. If you must take it there....I do not recommend that you deal with Greg Hampton.

MinaRodriguez18

Jul 13, 2011

My experience was great - never felt pressured. Loved how patient they were with us. Very friendly staff. Great service overall!The cookout was good - parents loved that! We were there for a few hours so the food and drinks were great! Tasty :)

msmertz

Jul 12, 2011

Sam Pack's Five Star Ford of Plano is a preferred dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low prices have already been negotiated; therefore, no hassling on price. Also, the general sales manager gave me my trade-in price that matched the purchase price that Car-Max offered me. The dealership spent a few days trying to find the automobile that I wanted. When the vehicle could not be found that meet my desires, they recommended ordering it from the factory instead of compromising on other vehicles that were available but were not exactly what I wanted.

Calbritton

Jul 2, 2011

We were very pleased with the dealership. Eric was outstanding. He made you feel like you were sitting talking with your best friend and was very informative. He was not your typical pushy car salesman

jscheier

Jun 28, 2011

Purchased a Boss 302 from 5 Star Ford in Plano. Corey White was my Sales Representative. I had called Corey based on an e-mail I received stating that they might have the vehicle I was looking for. From the start, Corey was extremely attentive to my needs and got all of my questions answered. We had a verbal agreement on the vehicle within 2 phone calls.It is very apparent that Corey is a car guy. His knowledge of the vehicles was deep and he truly cared that my needs, questions, etc were addressed. As a car guy myself, I find it a great relief that I was dealing with someone who understood where I was coming from and not just shooting sales jargon at me.I see Corey as a great resource for 5 Star in Plano and have recommended my friends contact him when looking for a new performance vehicle from Ford.Overall the dealer was very friendly. Corey took me to meet each of the people I dealt with on the phone as well as all the managers. Definitely made me feel at-home there.Financing (Bryan) was very helpful and found a better rate then I had walked in with.I sure wish 5 Star was closer to Denver!Thanks again to Corey and 5 Star for my new Boss 302!

CraigLee

Jun 27, 2011

I was very satisfied with my experience at Five Star ford. The employees were knowledgable about their product and helped me get a great deal on the vehicle I purchased.

Grandmamo1

Jun 25, 2011

Brian and Tom were professional and courteous. It was the best experience I have ever had. It is the perfect car for me and I will come back for my next car.

michaelcard

Jun 21, 2011

Eric and Rick made this experience as easy as the could. The time crunch I had around getting to work and then test driving made the crunch even worse. Rick made the financiing aspect simple. RIck gave me the best price and got me approved. Eric was very knowledgable around the vehicel I wanted and the one I was trading in. He showed me the trade in process and the value of my Truck. this was i nice clear way of doing business with out all the back and forth BS at most dealerships. (just give me the best price and the best terms and they didnt waste anyones time!)this was a nice experience all the way around. Just the way I like it!Make sure to tell them both thank you from me.

DHollands

Jun 14, 2011

Joe did a great job differentiating the various models I was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left the dealership without any remorse over the purchase. Joe even got my wife excited over a new F150 Lariat when all I've heard about for years was her desire to buy a Honda Ridgeline!

carlwferguson

Jun 13, 2011

My first communication was online and I went in to follow up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with!

Tannthom

Jun 5, 2011

Our experience with Chase was excellent. He was professional, polite, knowledgeable and worked to help us get the Edge with the equipment we wanted. The finance manager was also helpful, explained everything and was easy to work with. I hate the car buying experience but overall this was the best experience I have had. My husband enjoys the "negotiating" - I don't - but this was not what I had experienced in the past. That is why I gave you a good rating and would recommend the dealership.Now for the facilities. As I said in my earlier survey attention needs to be given to the condition of the showroom floor. The carpet is shabby, the offices with the large aluminum wrapped air conditioning coils do not make a good impression. You are selling a quality product and your facilities. Customers are swayed by impressions and perceptions. If the dealership looks shabby then they don't equate the product with quality. I would hope that Mr. Pack would devote some money to re-furbishing the dealership. Make the offices customer and salesmen friendly.

phillipcolecpa

Jun 1, 2011

My salesman, Chase Hall, was very professional and courteous. He did not hit me with any sleazy sales tactics that I have run into at other dealerships. I am completely satisfied that I received the best possible deal on my new F150. The finance manager, Rick Glover, also did a great job of simply informing me of warranty and aftermarket options, without any hard-sell games. These gentlemen provided me a great experience, contrary to what I was prepared for from my experience at other dealerships. I will definately recommend these people to my friends and family.

bsanford

May 27, 2011

The sales person, Michael Clayton, was a pleasure to work with. He handled all my needs, was prompt returning calls and made sure he went above and beyond after the sale. Everything was done without a lot of pressure including the financing. The price was negotiated and there were no "hidden costs." I also drive a F-150 so this makes two Fords for my household. This will be my future dealer for all my Ford needs!

dkcolwell

May 16, 2011

The best dealership I have dealt with. Your employees made the buying experience easy and pleasureable. I Would highly reccomend and purchase again.From start to finish and sign up, it was an enjoyable buying experience. I came into the dealership with a sheet listing the Explorer options and codes of everything I wanted on the car. Jim took the sheet and came back in about 5 minutes with an offer which we negotiated to a price comfortable for both of us. Took about 6 weeks for delivery and after pickup, I couldn't be happier. Look forward to the service experience too.

Elyse2468

May 16, 2011

The sales experience was great, however the radiator on my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating before it became an even bigger issue. I think they should replace the vehicle in case there is lasting damage!

strausd

May 14, 2011

The customer service was great. I decided to go to this particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped me out with the whole process. He is extremely knowledgable when it comes to the car business. I feel that if I went to anyone else, I would not have gotten as good of a deal on my car.

jaimeyb

May 10, 2011

My experience was wonderful-I was in and out of the dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new family. David also made sure that he worked with me on pricing and had everything done and ready for me to drive off the lot when I arrived the next day.

danielfp

May 9, 2011

very friendly to deal with , explained how car accessary work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to recomend Paul Light as a saleman to deal with

txhall40

May 4, 2011

The overall experience was exceptional. The only reason for not giving a 5 across the board is for the QoW section as there was a slight issue with the tires. This was more mechanical and not related to the sales team. It was also on me, as the customer, to ensure I was fully satisfied prior to leaving. Only one tire was replaced instead of both causing an uneveness in the ride but I did not thoroughly follow up on both tires prior to leaving. In general, outstanding sales team and by far, the least pressured I have ever felt at a dealership. No hassles or badgering. Just straight, to the point information without beating around the bush. Great Job.

Cargold

Apr 26, 2011

I had a very good experience with Five Star Plano, Rob Groves was great. My only negative was that the dealership was so busy on Saturday morning when I went to pick up my vehicle that I didn't get very much info as I had not seen the vehicle prior to Saturday morning. That was not anyone's fault, in fact it is great for the dealership that they were so busy.I would not hesitate to go back there to buy another vehicle or recommend the dealership to others.

mike2010

Apr 8, 2010

Recently I took my car for a bumper repair. The service manager Keith appeared to be a good and reliable man, so decided to get the repairs done there. Repair itself was average. I had to work with them to get glue off and put the bezels better.After the repairs, went there to pick up the car. As the rental agency is not on the premise, I had to park the car, when I went to return the rental. When I came back noticed that the rear door on driver's side had a big dent. We had inspected the car just before and there were none.They park dealer cars/trucks next and there is no separate area for customers themselves to park safely. There were 2 trucks parked on either side and it was clear it was door from one of the trucks that did the damage.Spoke to Keith. He completely denied that they were responsible and would not pay. This dealership hires others that do dent work to come in and repair. He told me to contact them directly. I insisted that they pay at least half. Then when the repairer came in he spoke to the guy inside and came up with an exorbitant amount of which half he would pay. Even half of the amount was much higher than what cost me when I got the work done with another repairer directly.THIS DEALERSHIP USED TO BE RODEO FORD AND GOT CLOSED DOWN. PROBABLY FOR A GOOD REASON.UNLESS YOU NEED MORE DAMAGES ON YOUR VEHICLE THAN YOU WENT IN WITH, DO NOT GO TO THIS DEALERSHIP FOR REPAIRS.