Flood Ford Lincoln of Narragansett reviews

Marianne Hajder

Jun 29, 2016

David Bailey is an excellent sales person to work with. I am very happy with the service we received at Flood. My Escape is terrific!!! THANKS---Marianne Hajder

Meagan

Jun 29, 2016

From the moment I walked into Flood I was treated with respect, Jim C was the sales person that helped me, he assisted made sure I got exactly what I was looking for. Jim helped me no only while I was at Flood but also while I was on the phone asking him questions. I am very pleased with the costumer service offered at Flood and would gladly go back! A big thanks to everyone who worked there to assist me with all that I needed!

Kathleen Cullen

Jun 16, 2016

George Shakel has been my car salesman for years and he is professional and makes the experience stress free and pleasant. I will be a return customer.

Sharon Davenport

Jun 13, 2016

I am very happy with the service with Flood Ford and will tell my family and friends. Thank you!

Caryl Jardon

Jun 1, 2016

Everyone strives to make your experience pleasant, especially Stephanie in Service.

D. Littlefield

May 27, 2016

Tom Heggerty was very helpful to us and got us started on understanding all the neat features of the Escape. Megan in the business office was pleasant to work with.

John Stenhouse

May 19, 2016

Thank you for all your help and kindness; as well support and reassurance, when the "right" truck was being found.I am very satisfied and happy with the new Ford 250 Diesel Truck and I would recommend Flood Ford to others.Everyone I met and worked with at Flood Ford were all personal and professional.Thank you for helping to make this purchase a positive experience.JWStenhouse

JArnold

May 15, 2016

I was hesitant to deal with Flood after my previous experience at another dealership, but was told by a friend to give Dave Bailey at Flood in Narragansett a try. I went to the dealership to look at Ford Ecapes to replace the one that I lost in an accident. Dave came out to show me a few of the pre owned that they had in stock (I commute for work so new is not ideal) and he showed me a 2014 Titanium that looked really good and had all the features I wanted. He tld me the price, but all I saw was $$$ because of all the features. I told him I would put that one on my list of cars and then he showed me a 2016 SE in the color I wanted, but it had a newer SYNC system and it didn't feel right. He asked if I wanted to test drive the Titanium and I said yes. As soon as I got behind the wheel, I loved it. I asked him what the car was going for again and he told me, and it was under my budgeted price. Dave never pressured me to buy, never pushed anything, and gave me time to think about what I wanted to do. The paperwork portion in financing was smoother too, and Meghan explained everything to me and said if I had any questions to call either her of Dave. I felt like a valued customer, something I haven't felt in a while.

Carla Morano

May 12, 2016

We saw the car I was looking for online at Flood Ford. They were located an hour and a half away but we took the drive and we are so glad we did. We met a friendly, helpful staff who went out of their way to help us close the deal. The finance department was super helpful and the service department stayed late to make sure our car had the extras we wanted. Even though they are not even in the same state we live in, we would recommend them in a heartbeat! We have only had the car three weeks and we have heard from them three times to make sure we were satisfied. Flood Ford sure makes customer satisfaction a priority!

1stFord

May 7, 2016

I just purchased a 2016 F150 from Flood Ford Narragansett two days ago. I went there thinking I would probably be pressured to buy and also receive a low ball figure for my trade. I was very pleasantly surprised to find all that didn't happen. Jim, the salesperson, was very polite, helpful, patient with all my questions and did not pressure me to buy. The amount I got for my trade was quite fair as well. I was also surprised that they brought the truck I wanted down from their East Greenwich store and how smoothly the transaction went . I was also pleased with the Business manager, John, who explained the available extended service plans and maintenance plans. There was no pressure to buy those either. I end up buying the plans that were right for me at what I feel is a very reasonable price. I drove home my new F150 that same day. It's my first Ford and I'm quite pleased with the build quality, the ride, the technology and performance.

Peter Andrade

May 6, 2016

Ford Explorer purchased. David Bailey is the finest salesman we have ever dealt with. If we need any vehicle in the future, we'll be calling on David Bailey....and Flood Ford.

Brittany Pothier

May 3, 2016

I purchased a 2011 GMC Terrain and found the staff to be very helpful and knowledgeable. They were easy to work with; my only issue was that I have infant twins and expressed to the salesman how difficult it is for me to get out of the house with them and if they could have as much paperwork ready as possible for me to sign when I arrived. This was not done and I was left waiting for an hour before anything was ready. But overall good experience.

David Colasante

May 3, 2016

George and I go back around 20 years when I was in the business. George is the best. He showed me a car that was great so I bought it. Good clean Dealership, everyone was helpful.Thanks'Dave Colasante

linconmkx

May 3, 2016

We had an excellent experience at Flood Ford Lincoln in Narragansett. Our salesperson Tom Haggerty was extremely knowledgeable, helpful, patient and friendly. He provided great advice in helping us find the right car for our needs and explained and demonstrated all the features of the vehicle. In addition the finance office was also great to work with and helped us secure the lowest interest rate and made the purchase process incredibly easy.

Robert Siedzik

May 1, 2016

Brought our Lincoln MKS in for an oil change. It definitely needed an air filter and the work was done in a reasonable amount of time. The car was washed and we are always treated by Stephanie with a pleasant greeting and excellent service whatever we bring the car in for!

Andrew Whitford

Apr 26, 2016

Service was great, good technician, done very quickly. I will be getting all of my service done at the dealership. Thank you.

Catherine Behan

Apr 13, 2016

I couldn't even begin to tell you how wonderful my experience was and always is at Flood Ford. David Bailey was phenomenal. His kindness, helpfulness and understanding was above and beyond what any salesman has ever done I'm sure. Everyone at Flood is wonderful that is why I keep coming back and bring family members to purchase as well. So thank you from the bottom of my heart. Catherine Behan

bfgholmdel

Apr 5, 2016

Our son visited this dealership in the past and was treated with respect and was provided advice from David Bailey. Months later, our son came back to the dealership due to David's kindness and patience.When he returned with his girlfriend, both were treated with the highest level of professionalism and when it got to making a final decision on the lease of a Black Label MKZ, David, introduced the General Manager, Tim, who gave a patient and comprehensive explanation of the transaction. When our son called from his office, Tim was very kind to me with questions that I had about the transaction. Since we are from New Jersey, we had concerns about our son entering into a negotiation in Rhode Island. My wife and I drove up on a Sunday and David made a point to be at the meeting on his day off. David fully answered our concerns and when we entered the final stage of the transaction, I asked that they provide us a test drive with the specific car in question, which by-the-way was in the showroom. Spotless and gleaming inside as snow flurries fell outside. Not a hesitation, the car was taken from the showroom. The young man who drove the car out was also very kind knowing that he had probably detailed the car and now we wanted to go out with it when the snow was coming down. Well, my son and I went out for the drive with David and all went well. The ending was a very pleasant experience with the paperwork that David initiated and followed up by Meghan Shovelton. Meghan handled the final signing off with my wife and son as I looked on. I wanted our son to experience what should happen at the final signing. It was a very special experience for our son since Meghan spoke directly to him which made him feel great. He will be purchasing many cars in his future and having this great experience set the standard of what a dealership should do for their client. There is another gentleman that we would like to mention that went over all the features of the car with our son prior to driving off the dealership lot. George was very exact in his explanations with snow and wind while going over the exterior features. He then sat with our son in the car and proceeded to give a detailed explanation of the interior features as I sat in the rear. What I truly appreciated was George's final comment to my son, " if you have any questions in the future, don't hesitate to stop by and I will gladly go over any question you may have." My son, wife and I are very happy to be provided such a great experience.

Ryan Leaf

Mar 29, 2016

I PURCHASED A 2016 LINCOLN MKZ.. ABSOLUTELY AMAZING THE BEST EXPERIENCE IN MY LIFE, MADE IT HAGGLE FREE AND GOT ME TO EXACTLY WERE I WANTED TO BE. I WOULDNT GO TO ANYONE ELSE BUT FLOOD FORD LINCOLN. TIM MEGHAN AND CLETUS MADE A DREAM COME TRUE. NOT ONLY DID THEY MAKE MY DREAM COME TRUE BUT THEY ALSO DESTROYED TASCAS NUMBER. FLOOD FORD LINCOLN WILL FOREVER HAVE MY BUSINESS.

jconnors

Mar 24, 2016

I had been to multiple dealers in Massachusetts to buy a very specific model of Ford Expedition. They all treated me like garbage. I found Flood Ford through the New England Ford Dealers web site and they were amazing...friendly...easy to work with and very unlike car dealers.I will buy all my cars in Rhode Island from now on.

Barry Keinard

Mar 23, 2016

We had a new windshield installed and discovered we needed the vehicle inspected. Stephanie arranged to have it inspected and we were on our way in a half hour. Great service!Barry Keinard

Jerome Rego

Mar 23, 2016

All members of your Flood team (Ryan, Tim, Meghan & Cletus) were fantastic. Especially Ryan my salesman, for a young guy, I was impressed with his extensive knowledge of my vehicle.Also, your service dept team (Mike, Stephanie & Randy) are great on all visits.

rainbowgirl

Mar 21, 2016

I went to your Narragansett location to make a. Used car purchase . I had a very positive experience. I give my experience a 10 on a scale of 1 - 10 . 10 being the top.

Shawn petrucci

Mar 6, 2016

David Bailey and Flood Ford have accommodated my family and I numerous times. Dave will help you any way that he can and he is all about the customer. Thank you for always helping us and putting us in the right car. We have bought a number of cars here and will continue to buy vehicles here in the future. Thank you for everything

dminer

Mar 5, 2016

I have less than perfect due to a bankruptcy a few years ago. I was nervous about buying a car. EVERY PERSON AT THIS DEALERSHIP WAS SO NICE! I have been to dealerships before where if you had bad credit they immediately showed you the door. Dave and Megan here told me realistically what I could afford and treated me so well. I love my new car!

petruccialex

Mar 4, 2016

Dave was very friendly and helpful when I told him I was interested in purchasing a new vehicle. He had it sent down to narragansett from east greenwich the very next day allowing us to look at the vehicle to make a decision. Dave did everything possible to make sure we were getting what we wanted. We will be back!

enriqdn

Mar 3, 2016

Flood Ford provided a fast and efficient sales process for my purchase. The staff was very professional and asked me if I had any questions pertaining to the vehicle. Ryan was a stand up guy and eased me through the entire process. I was able to drive of the lot as a satisfied customer.

Sal

Mar 1, 2016

The Flood advantage plan well worth the experience a shopping cart dent damaged my car I called my salesperson (Dave Bailey) who sent a dent specialist to my home to repair my dent a great experience thank you Tim and Dave

Cliff

Feb 15, 2016

Jim Cipriano was my sale person and was great. He went over all the options and choices. He spent a great amount of time answering all my questions. He also had to spent a lot of time to find the car I wanted. Made going thru the paperwork easy.

George Ainsworth

Feb 6, 2016

The service was good. It took longer to fix than expected. In the end everything worked out. I had a loaner car for 4-1/2 weeks that helped ease the pain of not having my 2015 f150. The reason for the long wait was back ordered parts. Ford needs to do something about this. Maybe next time I will be looking at another brand.

Gator Collet

Feb 1, 2016

GREAT SERVICE ALL THE TIME. THERE ARE NOT BETTER.

Zaius

Jan 31, 2016

I purchased a brand new transit van in September. When we sat down to sign, the woman pushed for extended warranty. We said NO. Payments were high enough. We were told we could get it for no additional cost. We asked how? We were told it was the rapport they have with banks. When we were signing the payments were extended three months. It was 75 instead of 72. I was very upset. After complaining they had to redo all form to resign. How many of you are not catching this? Thought it was an oversight. Happened again yesterday at Chevy. Bought the car. Came home and had to go back to void out forms and redo. Again 75 payments their response was I asked for lower payments. Check your paperwork. I am tired of being taken advantage of

Arlene Arnold

Jan 18, 2016

Staff was very helpful. Ended up leasing an Escape.

Joyce Gould

Jan 18, 2016

I was quite satisfied with my experience, everyone was very helpful with my selection and my purchase. Our salesman was very pleasant and still answers our questions when we need him. Your finance department was quite helpful in keeping us within our budget. Thank you all

John Larkin

Jan 6, 2016

We have been working with David Bailey for years. My husband and I would not buy a car from anyone other than David- he is great and does justice to the car buying event !

Louis Vallande

Dec 31, 2015

We purchased a 2016 Fusion and George Shakel was our salesman. From the beginning George was excellent to deal with. We would recommend anyone to Flood Narragansett and especially recommend George Shakel to them. This is the second vechicle we have purchased from Flood Narragansett. We have always had outstanding service from this dealership.

Archie16

Dec 31, 2015

We have bought several cars from David Bailey. He is great to work with, makes the process quick and easy!! :) We LOVE our new explorer!! We would highly reccomend Flood Ford and David!

Angelo Carusi

Dec 30, 2015

Service was excellent. Salesman and staff were exemplary.

Patrick Knox

Dec 30, 2015

Flood Ford Lincoln of Narragansett and George Shakel's professional, courteous and exemplary service was the best. We traded in our 2013 Lincoln MKZ to a 2016 and love our new car. We got everything we wanted in our new Lincoln MKZ and had a great overall experience the day after Christmas. My, brother, father and I are all happy Flood Ford customers. Thanks again to George and especially Mike Flood for being the best of the best in the business. Flood Ford Lincoln and George certainly made the Knox families upcoming New Year a brighter one with our perfect new car. I will always be a repeat customer because of all my great experiences I have had dealing with Flood Ford Lincoln of Narragansett and would certainly recommend Flood Ford to all looking for the best experience and best deal when purchasing a new vehicle.

Pat K

Dec 29, 2015

Flood Ford Lincoln of Narragansett and George Shakel's professional, courteous and exemplary service was the best. We traded in our 2013 Lincoln MKZ to a 2016 and love our new car. We got everything we wanted in our new Lincoln MKZ and had a great overall experience the day after Christmas. My, brother, father and I are all happy Flood Ford customers. Thanks again to George and especially Mike Flood for being the best of the best in the business. Flood Ford Lincoln and George certainly made our families upcoming New Year a brighter one with our perfect new car and I will always be a repeat customer because of all my great experiences I have had dealing with Flood Ford Lincoln of Narragansett. I would highly recommend Flood Ford to all looking for the the best experience and best deal when purchasing a new vehicle.

Mike in Charlestown

Dec 28, 2015

I couldnt ask for a better experience. Everything was outstanding. Ryan, Tim & Michelle were very professional and a pleasure. Ryan took us through the vehicle features and options once the financing was complete and did sync our cell phone to the vehicle via Bluetooth. I feel your Narragansett dealership is second to none! As I already have done, I will continue to recommend the Narragansett dealership, particularly Tim and Ryan, to my family and friends.

Russ777

Dec 27, 2015

Shawn M has a positive attitude. Great salesman. I'll be recommending Flood Ford to anyone who's in the market for a new or used car.

Norma Keeney

Dec 26, 2015

We were notified by our salesman, George Shekel, that a trade-in of the Town car we wanted had come into Flood Ford. Within 24 hours, we had a test drive and were signing the paperwork to make the purchase. George's prompt attention and diligence in locating this car are remarkable. He listens to his customers and provides that personal attention to detail that puts him a notch above. I wouldn't consider anyone else when we need another vehicle.

Susan LaNinfa

Dec 26, 2015

My salesperson was David Bailey, He was polite and helpful providing me with the information I needed to make my decision. He made me feel very comfortable because there was no pushy sales techniques or gimmicks. David handled the entire sale professionally and I was happy I traveled the extra distance.

George Lough

Dec 22, 2015

Lincoln MKZ 2014 Routine maintenance and recalls. I called ahead to schedule my 15,000 mile maintenance (a bit early on the 15,000 mile service but it is nearly a hundred mile round trip to Flood.) Shortly after I arrived it became evident that I needed a new tire, a shock absorber and three recalls, two of which Lincoln had neglected to appraise me. There was not time to finish the job that day and one or two parts were not in stock. My service agent was obviously ill and ended up in a hospital within a day or so. The service manager picked up the load, told me when the parts were available and scheduled the rest of the job at a time convenient to me during an extremely busy season. Everything was done quickly, efficiently and courteously. I can get Ford/Lincoln service closer to home but I go to Flood for a reason.

James Sisson

Dec 22, 2015

I have been a Flood Ford customer for years and I will continue to do so. Stephanie Harvey is the best customer service person I have ever worked with in your organization...she is honest, straightaway, professional and accommadating in everyway...she should be commended for her service to you and your clients.Merry Christmas

Jeffrey Crary

Dec 22, 2015

Had a large screw in a tire A ve.ry courteous and helpful woman at the desk took really good care of us. Thanks a bunch and Merry Christmas.

Susan Tourgee

Dec 22, 2015

I recently leased a 2016 Ford Escape....this is my fourth Ford from your dealership. I was happy with the sales/leasing process but found after getting the vehicle home that it did not have all of the same features (with the exception of the big screen on dash) as my previous Escape....it did not have the back up assist. I was very upset about this as I had asked a number of times to be sure and the salesman assured me that it had all the same features. I am happy to say that this situation was remedied....the back up assist sensors were installed!

Marcia Harrop

Dec 21, 2015

I was perplexed when the lift gate on my 2015 Lincoln MKC began slamming shut once it hit the desired height. After a call to this service department and a brief conversation with Greg, it was decided that a service date would be arranged once the parts came into the dealership. Less than a week later, an early morning appointment was scheduled for the work to be done. While Greg originally thought the job would take about 5 hours, I received a call less than 3 hours later (while I was Christmas shopping across the street)from him to say that my car was ready. I truly appreciated the attentiveness, reassurance, professional and timely manner in which the problem was addressed. They even managed to complete the 7500 mile check and a car wash! This service department ranks above the best!!!

Tina Abby-cannao

Dec 21, 2015

Great service -- would not go any other place -- I am a returning customer -- no pushy sales person and Megan is the best financial person!!

Jeanne Chappel

Dec 14, 2015

Great job. Very reassuring. Felt like handled personally and with respect.

Kimberly Rouillier

Dec 10, 2015

I have been consistently pleased with the service department. It is easy to get an appointment. They are always on time. They explain what was done or what needs to be done very clearly. The cost of the service, that is quoted ahead of time, is what is charged after the service. I have recommended Flood to others and always rave about the service.

DP

Dec 8, 2015

Buying a car should not be a gut-wrenching experience. We don't need to deal with the "key keepers", hours at the dealership, back and forth on price and the unending paperwork. George listened to my needs, proposed several options to meet my expectations and had me in a car in 2 days. I spent a total of 30 minutes on-site at Flood Narragansett to pick up the car and, according to True Car, I got (without pressure and endless haggling), a better than average deal. Most cars these days are created equal - this kind of service separates the brands. Thank you George and the team at Flood Narragansett!

Evan Keith

Dec 4, 2015

Purchased a 2013 Ford Escape. The service was great and they were able to help me with my selection. As a first time car buyer they gave me all the info I needed.

G Collet

Dec 3, 2015

Fabulous staff at Flood Ford Lincoln. That's why I continue to return

Joseph Bollentin

Dec 3, 2015

I purchased a new F150. Ryan was the sales person who helped assisted me. He was excellent, very helpful, yet not pushy, and did what he could to make it a good experience. I've only had the truck for a little more than a week, so far it's great, I feel like I made the right choice. I am pleasantly surprised by the gas mileage, averaging 19.5mpg, where I was expecting 17.

Laura Tweedy

Dec 3, 2015

I already sent in a poll so this is the second one, therefore, I will summarize.Shawn and Meghan were both hospitable...and the transaction went smoothly.I didn't speak to anyone else regarding the purchase of the vehicle.Thank You.

MustangGuy

Dec 2, 2015

Was thinking about trading in my 2011 Mustang on a new one. Went to Flood Ford to check out the 2016 Mustang. Ended up driving a new one off the lot. They gave me exactly what I wanted for my trade in and my sales person was excellent. I hope to continue this relationship for a long time. Thanks Flood Ford.

Ruth Bascombe

Dec 1, 2015

Leased a 2016 Ford Explorer. I was extremely pleased with your staff who went out of their way to make sure all went well. Especially pleased with Tim W and Meghan S. who are wonderful.

Fiona Mackechnie

Nov 28, 2015

I bought a used focus, and the staff was very helpful in assisting me with my purchase

Paul Ainsworth

Nov 13, 2015

I like that the salesman, Dave Bailey, was not pushy.When a salesman tries to push a sale on me, I will get very defensive and will walk out, which I havedone at other dealerships.

Steve Mitchell

Nov 12, 2015

This is my fourth vehicle I bought from Flood. Ive checked around other dealers but Flood always gives me the best deal. The salesman Ive dealt with in the past have always been very professional and courteous. Tim Whitford and George Shakel were a pleasure to do business with picking out the right car for me.

Gretchen DeMone

Nov 6, 2015

Low hassle, real people to communicate with! No obnoxious sales pitches. Salesman listened to what I wanted and that was THAT. Finance person was straight forward, explained exactly what I was signing before I signed and was meticulous about the details. I purchased F250. Recommending dealer to friends and going back for hybred car soon.

Jonathan St Coeur

Nov 2, 2015

I just want to thank Stephanie, she's alway so friendly and knowledgable. She's great to deal with.

fusion16

Nov 2, 2015

This is the first time in 12 plus years that I have bought /leased a vehicle. My experiences in the past have not been very good. I really was not looking forward to going through the pain of looking for a new car, however this time was totally different. I inquired about the 2016 fusion online, Michelle promptly replied back to me to confirm that this is the car that I was interested in. She then sent me all information about the car ,along with a price quote. Michelle is the reason I decided to come down to your dealership. John D my salesperson was great, very friendly. He made me feel very comfortable, and at ease. John made sure that he explained everything in detail and made everything easy to understand. My experience at flood ford was a pleasant one. I will definitely share my experience with friends and family. Thank you for the great experience. You have me as a repeat customer. Chris J.

Jen Luzietti

Nov 1, 2015

Tom Haggerty was fabulous to work with! He was very helpful and patient as car shopping can be time consuming. I will be buying my next car from Tom 100%. And Meghan in finance was also amazing and smart and very accommodating! A1 dealership!!! Thank you everybody!

Robert Thibodeau

Oct 31, 2015

I bought an Escape 2016, the service was very good. I am very happy.

Leo Lavoie

Oct 30, 2015

Experienced a coolant pump failure at only 45K miles. Replacement part and loaner vehicle were not available but Ms Stephanie Harvey contacted me 2 days later - had a loaner for me as well as a courtesy pickup at my home. Thank you Ms Harvey for your outstanding assistance.My research showed a number of coolant pump issues with the 3.7 v6 engine; hopefully, the replacement pump will not fail.Again great service and customer commitment!

Derek Gray

Oct 29, 2015

I Recently leased my 5th Ford Fusion from Flood Ford. As always, Tim Whitford and his sales team (George Shackel) were very helpful and a pleasure to work with. I'll certainly continue to be a Flood Ford customer moving forward. Thanks guys!

Steven Lawton

Oct 29, 2015

this is 4th car this year and the only reason we com back is tim,russel, George from top to bottom you could not find better people

Anne Jenkins

Oct 27, 2015

I came to Flood because I have done business with David Bailey for years at another dealership.. As usual, David was extremely helpful, knowledgeable, and professional. He also introduced me to quite a few employees of the dealership and they also were very friendly and made me feel welcome. I would not hesitate to send everyone I know to Flood for a vehicle. David is an asset to any dealership he chooses to work at and I can't say enough about how easy he makes the buying process. He also follows up to make sure you are happy with your purchase and does everything he can to put the customer first. I will continue to recommend David, and now Flood in Narragansett to my family and friends.

Matthew Jullarine

Oct 22, 2015

Dave Bailey and the team at flood ford were very helpful in my purchase of my f-150

Daniel Manchester

Oct 13, 2015

2014 Ford Escape SMeghan in Finance was very helpful and pleasant as well as David Bailey,sales. They made our purchase a pleasant experience.

John King

Oct 6, 2015

Buying a vehicle is stressful and usually pretty time inefficient. The time inefficiency is part of the business strategy at some dealerships. I appreciated the fact that during the process of buying my new F150 you were time efficient and recognized that I knew what I wanted and you found it for me. Overall a much more positive experience than I have had at other Ford dealers.

John Penatzer

Oct 6, 2015

Everyone was friendly and helpful....THe only disconcerting thing was the first deal that was offered to me was way off from where we landed...We landed pretty much with the deal I spoke about on the phone before being offered a much worse deal.

Shauna Major

Oct 3, 2015

When purchasing my new car, all staff members were extremely helpful and went above and beyond to make my experience enjoyable and hassle free.

dollyyray0417

Sep 28, 2015

Three people that I would recommend most definitely are david, Barbara, and megan. They were so responsible they did everything perfectly the way I wanted it to be. They gave me all the options that I needed. They even filled me with so much joy and laughter I don't think I would be driving my new car if it wasn't for them. They helped me from my paperwork to picking the car I wanted to my insurance it was amazing and their little protein bars were great. I really like to thank everyone that helped me again thank you so much david bailey Barbara and megan you guys were amazing. I have to say in true honesty I would go to that place again and again. Flood Ford Lincoln you guys are awesome.

birthday girl

Sep 21, 2015

The DREAM was delivered. We could not have asked for a better new car buying experience. Special thanks to Jim Cipriano! We'll be back...

Dean Chase

Sep 16, 2015

Ryan Leaf, my salesman, was extremely helpful and knowledgeable in all phases of this purchase. Already put 2000+ miles on the truck and it's been great! Looking fwd to continuing my relationship with Flood Ford...keep up the great work!

Colleen Meringolo

Sep 10, 2015

Ryan and Megan were terrific helping us with our purchase. Ryan was very thorough throughout, always keeping me updated on ongoing developments with the car. Megan was extremely professional and well versed. I was very appreciative of all her knowledge and expertise when processing our loan. The facility was very accommodating when checking out the car for any issues. I wish I lived closer because we had such a good experience. I highly recommend this dealership. Hope to use them again in the future. Thanks very much!

Claire Paradise

Sep 5, 2015

IT WAS A RECALL FOR MY FUSION BUT THE WORK WAS DONE IN A TIMELY MANNERCLAIRE

Steven Hunt

Sep 5, 2015

Wonderful as usual. Love having the opportunity to have Saturday service. Thank you to the Narragansett team.

Adley Correia

Sep 3, 2015

Lincoln 2015 MKC Service was excellent Staff was very helpful and friendly I am looking forward to working with them again.

Kevin Hadfield

Sep 2, 2015

Dave Bailey and the rest of the Flood team took exceptional care of me during the entire process. They were helpful and informative, and I will look to them first when getting another car in the future.

car buyer

Sep 1, 2015

After having several disappointing and incredibly unprofessional experiences at other local Ford dealers, we decided to try Flood Ford Lincoln. Acquaintances of ours spoke highly of the Flood dealerships. From the first phone call with David, we were treated with courtesy. Dave and Tim worked together to lease us the exact Lincoln MKC we wanted for less than our original desired monthly payment. We never felt bullied or pressured into committing. The whole experience was incredibly easy and we could not be happier with our lease!! If you feel discouraged by other slimy dealers who play number games and use intimidation to make a sale, definitely visit Flood Ford Lincoln. The staff is amazing and will do everything they can to make you happy!

Virginia Paiva

Aug 24, 2015

Russell, tim ,George are your best assets in sales dept

love my new escape

Aug 23, 2015

The bent over backwards to make sure I was happy! I even changed my mind after they prepared the first car I chose for delivery and swapped for another. They were super pleasant through the entire process - kudos to the ENTIRE sales staff!!!

srmdep

Aug 19, 2015

From the moment my fiancee and I walked into to Flood Ford Lincoln looking to purchase a used vehicle, we were treated with the utmost respect. David Bailey was extremely knowledgeable and listened to our wants, needs and concerns. He found us exactly what we were looking for in our price range. With the help of Tim Whitford, the sales manager, we were able to make a deal. Buying a new car can be a really stressful ordeal, but the expertise that Dave and Tim brought to the table made the process much easier than expected. Thank you!

Barbara Moser

Aug 18, 2015

Love my new vehicle and would most likely recommend to others

cjheath

Aug 11, 2015

Emailed the dealership to inquire about a factory lease incentive. Was promptly replied to by an associate and told they had a vehicle in stock. Had a warm handoff to a sales rep who held true to pricing, worked to accommodate my schedule, and overall it was a very easy process. All the number details were given through email, no back and forth numbers games, wasn't told to "come down and let's talk about it," never met a manager with the old "what will take to get you in a new car today." Definitely no sleazy salesmanship going on here, my associate George was straightforward, honest, and true to his word. Leasing with George was the experience I'd expect from a high end dealership. Definitely a good experience, and it was very easy to make it happen.

Nicholas Daudelin

Aug 10, 2015

Purchased a 2012 Ford Fusion, Service was great, Finances were handled very very well, Staff was incredible and very personal.

ejo

Aug 6, 2015

This was not my first rodeo with Flood Group in buying a new car. Why I'm a frequent flyer with Flood Ford is due to the outstanding experience in purchasing a vehicle, but also the excellent service they provide during the ownership of your vehicle. I have personally dealt with all the departments (e.g. Service, Body Shop, Parts, Business Office) and my experience with them has exceeded my expectations. They are all highly professional and care about the needs of their customers. They listen to your issues and they will try to meet or exceed your expectations in resolving your the problem at hand. This is why i highly recommend Flood Ford and Lincoln to all my friends and relatives.

Paul Litwin

Aug 5, 2015

As always, my Flood Ford experience was outstanding! Stephanie in service is THE BEST! Personable, accomodating and professional. Wouldn't go anywhere else!!!

Ric

Aug 5, 2015

Jim and his staff took great care of my daughter and me as we leased a new Ford Escape for use while attending URI. Thanks.

Dawn Bulan

Aug 4, 2015

Dave Bailey, Russ, George and Megan what can I say AMAZING!!! They just can't do enough for their customers. The team atmosphere is very obvious. I cant imagine going anywhere else to buy/lease a vehicle!

Sandra Rice

Aug 3, 2015

I purchased a 2008 Ford Expedition EL over the phone. No test drive. My many years experience with Ford, says it wasn't necessary. The staff made signing my paperwork simple and painless as usual.

Sue Lawson

Aug 1, 2015

Everyone was extremely friendly and helpful! Will definitely continue to come here and will recommend them to my family and friends!

verylazy

Jul 29, 2015

This was my first time visting Flood Ford, but it was by far the most pleasurable experience I have had shopping for a car. The entire staff were very professional and friendly. I highly recommend this dealership, Michelle and Shawn were knowledgeable and made the entire process very simple. The great customer extended from my initial interest thru to the follow up after I made my decision. I am very happy with my new car and I look forward to continuing to do business with Flood Ford.

Debra Achterberg

Jul 22, 2015

staff is professional, attentive and accommodating. Always go the extra mile to ensure we are satisfied customers

Jon Scherer

Jul 21, 2015

I cannot tell you how pleased I am with the service department at Flood Ford, particularly Stephanie who not only greets everyone with a smile, but is spot on with her timing of work to be done by, her extra effort to make sure you understand what is happening and following up on issues. I hate to say that i look forward to having my car worked on, but I do appreciate the way Flood Ford service department does business!

Alfred Walsh

Jul 16, 2015

service staff is always excellent,in and out as fast as possible.

Joann Bartholomew

Jul 15, 2015

I purchased a 2011 Ford Mustang. My experience was great. Ryan Leaf was my salesman. Ryan was very easy to deal with and I enjoyed dealing with him. The delivery was flawless and smooth. This is my second experience in 2 years with Flood Ford Narragansett and have nothing but good things to say. The service department is also wonderful.

David Ursillo

Jul 7, 2015

We bought on the day of our trip to Flood Ford. We have used David Bailey for our last 7 cars. He does his best to help us, the rest of staff was very helpful. A 2013 Taurus, so far so good.

Suzanne Folco

Jul 6, 2015

Ford Focus. Service was excellent. The staff was extremely helpful, courteous and friendly.

Alicia Iafrate

Jul 4, 2015

Always wonderful service. Everyone is aways a pleasure to work with.

Michael Martino

Jul 4, 2015

Excellent sales staff...Thanks to Jimmy Cipriano,Russel Richards Tim whitford

Maureen Martin

Jul 2, 2015

I originally thought I wanted to use the car and purchased a 2012 Ford fusion. Within a couple of days I realized I had made a mistake and told Nick snow, my salesman, that I wanted to return it and look at a slightly newer car. He was very knowledgeable and help me realize that if I was getting newer might as well get new and I ended up with a great Ford fusion 2015. Meghan Shovelton in the office, helped me tremendously walking through the purchase.

efp

Jun 29, 2015

As usual, the whole experience was as I had anticipated. It was my first introduction to Jim C. who was most generous with understanding patience. Michelle, who paired me with the sales consultant, and of course the most efficient and knowledgeable financial manager Megan that I have ever known, made the purchase outstanding. Thanks, efp

kasull

Jun 20, 2015

Flood Ford Narragansett has been a pleasure to work with. This is the second vehicle I bought there, and it is where I take all my vehicles for service. Thorough, professional and courteous.

Christopher Ryding

Jun 16, 2015

Our business has purchased quite a few cars from George Shakel over the years, and my family has now purchased or leased 2 in the past year from George and Flood. As always George is personable, full of information, easy to deal with, and connects with me the right amount of time - not too much to be pushy, but enough to get me to move when I've needed to. He is and will be my first call when either looking to buy new or used, or to lease. The billing and service departments have been quick, followed up, and answered questions easily and with a smile.I'm very impressed with the overall quality, service and pricing of Flood Ford, and would recommend them highly. And George is the best.

Philip Polizzotto

Jun 16, 2015

Stephanie in service is great.Saw the problem, made the appointment and had me out the door right on time.

Susan Moore

Jun 15, 2015

Lincoln MKC The experience was great. The staff was attentive and professiona. George Shakel and Russ were outstanding.

Joyce Treml

Jun 9, 2015

Lincoln MKZ. It is ok, but I miss my SUV. zi do not like the push buttons to start the car and the side mirrors are not easy to see cars

Keith Stiles

Jun 9, 2015

Customer service is nothing less than stellar. This is our 8th Lincoln and is certainly not our last. Only place that we will go to purchase a car.

Samuel Miller

Jun 9, 2015

I have nothing but praise. Tim, nick were great. Friendly, fun to be around and professional. I felt very comfortable there. And as for Meghan she's the best. She made me feel important. She is amazing

Clifton Ashley

Jun 6, 2015

Megan Shovelton and Russ Richards went above and beyond to help me get out of vehicle that was crushing me financially and into a Lincoln with a much better payment that fits our needs. I am forever grateful and in both of their debts. I'm looking forward to buying my next vehicle from Flood Ford Narragansett.

JoAnne Newton

Jun 5, 2015

Lincoln/Ford Flood of Narragansett certainly has top notch local management and I had an excellent sales person, George. The staff was very professional and courteous. George went through the car's features with me and showed me options that other salesperson never mentioned to me. In addition, he has followed up with me to see if I had any questions or needed anything. I would gladly recommend Flood Lincoln/Ford and George without any hesitation.

Lisa Brown

Jun 5, 2015

The service was exceptional...not one complaint. Keep up the phenomenal job!!! Thanks again for everything!!!

John Gargaro

Jun 2, 2015

The staff was very helpful and answered all questions.

John Larkin

Jun 1, 2015

We are so happy with our auto and more importantly we really like working with Dave Bailey- he is a trusted provider when it comes to shopping and purchasing an auto. He should get car salesman of the year as far as we are concerned. Barbara in the finance dept is outstanding !

Judy Bazzle

Jun 1, 2015

You have an exceptional team. Tim Whitford, Ryan Leaf and Meghan Shovelton are very professional and accommodating. You should be proud to have them on your team.

Jdelp123

May 31, 2015

This was our first car purchase from Flood Ford and the best experience and we have purchased many. Steve Robertson was very professional, friendly and did everything he could to make sure we had all the information we needed before and after the sale. We are very pleased with our new Fusion and will recommend Flood Ford to all our friends and relatives.

Thomas Heaney

May 30, 2015

From the initial contact several months ago to the phone call the day before we came in, the salesman, Jim, was helpful, yet not pushy. He was very knowledgeable about the cars we were interested in purchasing as well as able to get the information on what used cars might be available in Narragansett and in E. Greenwich. We finally purchased a 2015 Explorer XLT because the price difference between a used one and the new one was very small. We have been very pleased with the car so far. The staff that we dealt with while at the dealership were all very friendly too.

Michael Glynn

May 29, 2015

I was extremely have with service and the staff. I would highly recommend Flood to all my friends and relatives. Thank you, Michael Glynn

Ms Newport

May 28, 2015

I traveled over two Bridges (from Newport) to buy my car.My Salesperson, David Bailey, was very courteous and professional.I had not purchased a new car in eight years but David took a lot of the sting from the process.He followed through in all areas.Meghan, Flood Ford FInance Professional, was efficient and the process was seamless.I look forward to my return to Narragansett for service appointments and a chance to say Hello to these two Employees.

David Meiklem

May 27, 2015

I brought my 1986 porsche 911 in for the state inspection. With assurances from Stephanie that they would treat it with the utmost care , I watched as best I could like an expectant father .The young mechanic treated the car with the reverence it deserved and I would not hesitate to recommend a friend to Flood Ford.

Brian Y.

May 26, 2015

Our salesperson was Jon Konicki...very nice, polite, not PUSHY and very helpful.Paulette was very helpful in the business office.Overall excellent experience in purchasing our new Mustang.Thanks,Brian

Meghan Pratt

May 25, 2015

2012 vw jetta used was the car to purchase staff was very nice and helpful got me a great price for my trade in and a great price for the jetta got me approve at a decent apr and got a great warranty thanks will go back and recommend to others.

Gcox

May 24, 2015

Barbara Smith was professional and courteous. She certainly knows her business and has great follow through. I would reccomend Flood Ford and Barbara to anyone in need. Greg Cox

Terry Shelby

May 20, 2015

Ford Focus A little slow The staff was helpful

Sammy1

May 20, 2015

My salesman was nick, super nice guy. General sales manager Tim??? Professional and made me feel welcome. So nice. Finally Meghan, what this woman did for me was outstanding. You will never know how good she made me feel. She's a sweetheart. Keep up the great work. Love you guys

jabazz85

May 19, 2015

I dealt with Tim Whitford, Ryan Leaf, and Meghan Shovelton. They were extremely professional and very informative. Answered and explained any question I had about my purchase. You have a great team at Flood Lincoln. I did shop around and Tim and Ryan got me the best deal and affordable for my budget.

Michael Martino

May 11, 2015

Totally professional and attentive staff ...perfect in every way...both sales and service

vmmwmm41

May 10, 2015

With a long term experience with David Bailey my wife and I came to Flood Ford Lincoln. David working with Tim Whitford, George Shakel, and Meghan Shovelton continued to deliver customer service above and beyond what anyone would expect. David and Tim pulled all the stops to have our MKC ready for us even after making a switch in vehicles to deliver the best possible customer experience. George Shakel gave the most customer friendly vehicle orientation we have ever experienced. Meghan Shovelton was a pleasure to work with and an assist to the team at Flood.This experience met all of our expectations as always working with David Bailey and now the team at Flood Ford Lincoln has done the same.

Joyce Cushman

May 4, 2015

Your salesman Shawn was the deciding factor in my lease of the Lincoln. Nice respectful young man with knowledge of your product. George tutored me in the details of the vehicle and was patient in explaining all the details of the vehicle.In fact all staff members are an asset to your dealership.

FORD LINCOLN FAMILY

May 2, 2015

FLOOD LINCOLN; THE BEST DEALERSHIP IN THE STATE!! THE MOST PROFESSIONAL, COURTEOUS AND DEDICATED SALES PERSONNEL, INTERNET PERSONNEL AND FINANCE PERSONNEL. FLOOD MADE MY CAR BUYING A PLEASURE AND THEY ARE NOW OFFICIALLY MY DEALERSHIP OF CHOICE. THANK YOU MICHELLE, GEORGE, RUSSELL, MEAGHAN AND WAYNE!! IT'S EMPLOYEES LIKE YOU THAT MAKE A DEALERSHIP A GREAT EXPERIENCE FOR BUYING A CAR.I LOVE MY NEW 2015 MKC!!!

Tanis Collard

May 1, 2015

Purchased a 2015 Lincoln MKX with Jim Cipriano who was amazing-no pressure, friendly, warm and professional. Very impressed how they were able to get the vehicle ready for us to bring home that night despite it being VERY late.

John Finn

Apr 28, 2015

very friendly and courteous staff,all work done professionaly!!

Gail Schoonmaker

Apr 23, 2015

George was great, from beginning to the end and was beyond helpful. Thanks again for going above and beyond!

Diane Trump

Apr 22, 2015

The service department is the best I have ever been to. Friendly staff-easy process to check in-takes care of minor issues ASAP. Efficient! I most appreciate the courtesy of your staff. Would recommend highly!Wish I could say the same for your sales staff though. Would NOT recommend.

Matthew Lavoie

Apr 21, 2015

I was very happy with George from the sales department. He was very professional and gave no pressure. He facilitated the repair of a few small minor issues with my used truck I purchased. I will be using your dealership for service, even though it is a little further from my house, because or how happy I was with the whole dealership.

Christopher Romanelli

Apr 17, 2015

To the Narragansett store, great job as always! You are courteous and accommodating.

Doreen

Apr 15, 2015

The sales people, James Cipriano and Nick Snow, were very friendly and helpful in finding my daughter an almost new, all wheel drive, sturdy used car. She loves the car! A great experience at Flood Ford! Thank you! We will be back!

Holley

Apr 14, 2015

I dropped in unannounced and asked Stephanie to have the brakes checked. They were able to take care of it immediately and offered valet car service to my home while I waited for the repair.

Mark Sweeney

Apr 10, 2015

I purchased a 2009 Lincoln MKZ and the sales staff (Shawn) was very polite and informative. I had several other cars that I was considering but after driving the MKZ I was hooked on its comfort, ride, amenities and the fact that it was in showroom condition. I would highly recommend Flood Lincoln to my friends.

John Ludwig

Apr 9, 2015

I have enjoyed both times being there and will be back for a full service soon, do you have a rental for what I want done?

Robert Autieri

Apr 9, 2015

friendly comfortable atmosphere , very professional

Walter Ruzzo

Apr 8, 2015

Stephanie in Service is da bomb. She always goes the extra mile.

Michael Mahoney

Apr 7, 2015

Excellent and efficient friendly service. I leased a mkc ... I love it !! Much thanks to George Shackel of Narragansett flood food. He was excellent .

Scott Brown

Apr 7, 2015

Both times I have bought a car it has come without a manual! That really was my only issue! We did have to wait a agile for the finance department because there was only one woman!

walker

Apr 7, 2015

This was by far the nicest, easiest and fun vehicle transaction i have ever experienced. From the negotiation with the Sales person to doing the paperwork it was an A+ job. I have to say dealing with Meghan in the finance department was incredible. She made me feel comfortable and at ease and even fun. I couldn't imagine ever saying dealing with someone in that office was fun. She sincerely cared about what my needs were not just what the dealerships were. Again, A+ job. I I would love to grab her for my Business! Everyone else was very pleasant to deal with as well!

Frederick Atkinson

Apr 6, 2015

stephanie is an excellent service rep-aways keeps uc informed

ajanuse

Apr 5, 2015

I originally went to Flood Ford when the lease on my 2013 F-150 was up being somewhat upset with another dealer in the area after I was a long time customer and former employee. I was interested in a 2015 Ford Explorer which both dealerships had identical vehicles in stock. The first dealership wanted ridiculous money for the Explorer with the same package. I went to Flood and saw David Bailey and Tim Whitford. I asked them for their best lease deal on that vehicle. Not only did they beat the competition by $1,800 but lowered my payment $150 per month. I fully expected to have to come back another day to pick it up and again they surprised me by getting the vehicle cleaned and fueled up and I drove it home that day. I was so impressed by this my wife was looking to replace her Mazda 6 with a SUV. We went and saw Dave and Tim again 4 months later and purchased a Ford Escape. Bottom line was great people, great price and vehicle was ready when promised! Thank you very much guys!!

John Pyne

Apr 4, 2015

very timely and complete workmanship. thank you very much

Marie Carpinelli

Apr 3, 2015

wonderful car buying experience! pleasant, easy and helpful

Dinalyn Spears

Apr 2, 2015

Flood Ford Narragansett staff assisted us at every level possible.

William Moseley

Apr 2, 2015

Our experience was positive. We appreciated the honesty with which we were given a price for our trade in as well as the price for our new car. George's personality fits our way of doing business to a tee. He is laid back, knows his cars without being a "know-it-all", is polite without being "sappy", and worked hard to make us feel that buying the car we did was a good decision. Everything was explained to our satisfaction by George and also by the young lady who walked us through the paperwork. The paperwork did take a long time, and even with computers there is so much paperwork! None of that was Flood's fault, it seems to be the way things need to be done.

Christopher Avery

Apr 1, 2015

2014 ford focus. The salesman Jim was not pushy and was great to deal with. I have no regrets and will go back for future business. Thank You

Michael Biafore

Apr 1, 2015

2015 explorer that needed immediate assistance with a screw in one of our tires. We were taken right in and had a complete routine service as well! Great and friendly staff throughout our visit!!

David Piermattei

Mar 31, 2015

As always the staff was professional and courteous....my service was completed ahead of schedule and everything was explained to me in lamens terms. I can't thank the folks at Flood enough for the continued professionalism that they exude every time I come in. Keep up the good work.

James Crawford

Mar 31, 2015

We purchased an MKX. Everyone that we dealt with were very helpful. The service was excellent. When we picked up the car they were excellent and very patient at explaining everything about the car.

Margaret Deslaurier

Mar 31, 2015

Everyone always treats me with respect, a smile, helpfulness and a smile.

DetDB

Mar 31, 2015

Started our search via the Internet and within minutes Michelle began e-mailing me with the information I requested. We set up a day and time for us to come to the dealership to view the vehicle we were interested in. Upon our arrival we were greeted by the sales manager who paired us up with a sales consultant. Forty five minutes later the deal was made and could have taken delivery of the vehicle immediately, however we chose to return the next day as we had not brought the title for our trade. The following day upon our arrival, the paperwork was completed and we took delivery of a 2015 Lincoln MKX. I would highly recommend this dealership as well as David Bailey who was our salesconsultant. This is our second vehicle from Flood and I see many more purchases in the coming years.

Sal

Mar 31, 2015

My sales experience was professional,fun and fast. This team of sales and finance people are fantanstic.If you haven't gone to Flood for a vehicle your missing out. You will not be treated as well as this team anywhere.

Michael Deck

Mar 30, 2015

Arrived on time and left 1 hour later. All jobs were completed.

Neil Chaffee

Mar 30, 2015

I very much enjoyed the experience with Flood Ford. Ryan Leaf did a fantastic job focusing on the vehicle that I wanted (F150), arranging for a test drive, explaining my options, working out trade value and communicating Flood's final offer. He remained in constant touch with me up to and well beyond closing the deal including aftermarket work and out-of-state registration.I was seriously considering another manufacturer but because of Ryan's responsiveness, I decided to go with Ford. He tipped the scale!Thanks!

Nellie

Mar 30, 2015

Everyone was amazingly friendly. My car shopping experience was truly a breath of fresh air and successful. No smug looks or rude remarks regarding credit or current financial situation.

spall61

Mar 30, 2015

My first experience with Flood Ford was outstanding!! From the first email that was sent from Michelle Fontaine to how David Bailey and Tim Whitford went out of there way to get the best deal for me. I think that they truly know what customer service is all about. I highly recommend Flood Ford

Patricia Russo

Mar 26, 2015

Great service. Stephanie is terrific because she solves all problems with courtesy and kindness.

myplace22

Mar 24, 2015

Jim Cipriano, has the patience of a saint, Shawn and Jose were helpful when he wasn't there, and Megan ensured our happiness and helped with the transactions of both vehicles. All were really wanting a satisfied customer. We bought a car and I wasn't happy with it after driving it for a day or two and they were more than happy to switch us around to a new model. They had double the paperwork and double time with me and they all did it with a SMILE. Great group of people. They make you feel like your family friends.

Glenn

Mar 21, 2015

We can not say enough about our experience with Flood Ford and our sales man David Bailey. David went out of his way to help us, not only with finding our new Edge, but also with our purchase price. Tim and Meghan were also very helpful. We highly recommend Flood Ford Narragansett.

Edward Morschauser

Mar 19, 2015

This was my first visit following purchase of a 2 year old Explorer. I was impressed as the staff was very friendly in a very genuine way. Even the salesman that I bought the car from came over and said a few words of greetings. Most of us know very little about fixing cars and the cost is always about the same.We come back because the staff treats us well. Thank you, good work.

Laurie Russo

Mar 19, 2015

work was done on time and they washed it!oil change and a multi point check up

Daniel Oconnor

Mar 18, 2015

The service on my F-150 was great things did not take long as far as paperwork is concerned. The staff in service are excellent on the day I was there. They are just so helpful and polite. I really feel like I matter when I go in and over the phone. I may even stop using my local mechanic who has done work for me for years because of how good my experience has been.The one area that needs attention are the people who work weekends or at least they were there the two times I have gone in on a weekend. All the questions I had about getting something done or a part ordered was deferred to calling back on Monday and talking to the service manager. When someone dismisses my concerns like that it makes me very frustrated. They seemed more interested in what they were doing on their computers and could not get up and talk with me.

Melissa Mumford

Mar 18, 2015

Best car buying experience the staff was very friendly and sold me what I wanted which was a 2014 ford edge

Charlene Hough

Mar 18, 2015

George Shakel is the most genuine, professional and knowledgeable automobile salesperson I have ever encountered. It is due to George's desire to please and enthusiasm regarding the Lincoln MKC, that convinced me to purchase this car. He instructed me on all aspects of the vehicle, adjusted settings to my preference and followed up the next morning. You have a phenomenal sales person in George Shakel.Michelle Fontaine was responsive and checked with me through all aspects of the process, making sure I was satisfied.The dealership as a whole exuded courtesy and professionalism.I will recommend Flood Ford and return to purchase my next Lincoln.

Dan T

Mar 18, 2015

I recently purchased a 2013 Hyundai Sonata from Flood Ford in Narragansett and every phase of the experience was positive. Tim Whitford and David Bailey reviewed several options with me and helped with the final decision. Not only was I matched with what I considered the best fit for my needs, but the Flood team had a very efficient and convenient process.

David Hall

Mar 16, 2015

I live about 30 miles away from your Narragansett location and have tried other ford dealers for service in my area and have not received the type of excellent service as i have experienced in Narragansett. I will surely drive the distance to Narragansett, than remake the mistake of going anywhere else! Thank you and continue the great work!David Hall, East Providence.

Maureen Littlefield

Mar 13, 2015

Stephanie is a wonderful asset to your operation. Also, while waiting for my service, Meghan in finance helped me figure out my options on extended warrantees. Very helpful and knowledgeable.

Cara Skorski

Mar 12, 2015

worked with Ryan, he was really helpful and happy to be there!

Roger Hood

Mar 12, 2015

Your service team is excellent. They know cars! I mentioned an issue with my door failure to close warning and they were right on it. Thank you!

Jody Worden

Mar 11, 2015

I purchased another Ford Fusion, On Dec 31, 2014 I was involved in a head on collision with a drunk driver. Because this car is so safe I only walked away with 4 broken bones in my foot. Everyone on the scene was asking what type of car I was driving because the impact of the crash and what my car looked like they said I should have gotten hurt worse. Everyone was amazed and I was VERY THANKFUL FOR BEING IN SUCH A SAFE CAR. Will never purchase anything else.

John Lian

Mar 11, 2015

Excellent first service experience.2014 f-150 super crew.

Susan Behl

Mar 11, 2015

First of all we have had continuing difficulty with our 2012 Focus, the second new Focus we have purchased from your dealership. The well documented transmission issue with this vehicle, has been a source of frustration, anxiety with the safety of the vehicle, and at times despair.If it were not for Gator your intelligent and sensitive Service Manager, we are not sure where we would be. Today we got our vehicle back after a new clutch was installed. Without Gator's influence, and the integrity of Flood, this would not have taken place.We sincerely hope this fixes the problem, but regardless it does not lessen what Gator and the dealership did for us. It is tough to find a business with people like Gator and Stephanie. They, and Flood are worthy of your business and support.

William Lynch

Mar 11, 2015

Test drives with Ozzie were a blast and David sold me on the Hyundai Elantra GT!Get Ozzie his own office!

Romana

Mar 11, 2015

I was referred by a friend to Flood Ford in Narragansett. I knew what make and model and what I wanted in a vehicle in my price range and had communicated this with David Bailey and Tim Whitford. I immediately received a call back with a few vehicles to test drive. When I arrived at the dealership I felt very welcomed, no "typical pushy salesmen", a huge plus. I walked away with a new SUV and love it. Thank you David Bailey and Tim Whitford for making my experience that I had been dreading, a great one instead. I will definitely recommend Flood Ford of Narragansett to friends and family.

Norma Keeney

Mar 10, 2015

Great service, courteous staff, comfortable waiting area. Accommodated my request for service on same day of call. Complimentary car wash and vacuum welcome treat after this severe winter weather. Loyalty points earned from previous service reduced charge significantly.

RB

Mar 10, 2015

2015 Ford EscapeThe staff and technician were very courteous and timely. The technician was very helpful at trouble shooting and resolving the syncing problem with the radio.I am very pleased with the Flood Ford operation!

Valued Customer

Mar 10, 2015

Very accommodating and professional staff who worked diligently in getting me the vehicle that best suited my needs. I was able to purchase the 2015 Ford Explorer thanks to their hard work in finding one with the options I needed. Hands down the easiest dealer and staff I have ever worked with when purchasing a vehicle.

William Closterman

Mar 10, 2015

Fix the four-wheel-drive great but I still have something going on with the transmission. And was told they found nothing.

Brian

Mar 9, 2015

I needed an oil change. They took my car with only a days notice and had me back on the road within and hour. The price was great.

Jeanine Reed

Mar 9, 2015

My salesman, Ryan Leaf was exceptional! He was courteous, funny, and really enjoy showing me all of the features with my new car. He was always happy to answer my questions/calls and to make himself available to me, even after the sale. In addition, the business manager, Meghan Shovelton assisted me in getting an interest rate which beat the rate my credit was offering (which was a special rate), so i was very pleased and impressed to be able to receive an even lower rate. The sales manager remembered my name a few weeks later when I went to pick up registration/plates, and considering all of the people who come in and out of the business, I found that in of itself to be very impressive. I will receive the first and fifth oil changes free, and that is a really awesome feature! I will defiantly return when my car needs servicing.

William Berman

Mar 9, 2015

2013 Ford escape. Service is always excellent. Staff is great!

Bryan Maguire

Mar 7, 2015

Stephanie Harvey was extremely accommodating and helpful in getting our car in for emergency repairs to our Jaquar's heating system. It turned out to be a damaged engine coolant hose connection that, if left unattended further, could have been catastrophic. The repair was made quickly and at a reasonable price. It's so much nicer driving in sub-zero temperatures with heat in the vehicle!!

Deborah Dellolio

Mar 5, 2015

I always have a pleasant experience when I visit Flood Ford! The staff is so helpful.

Ken Yang

Mar 5, 2015

I had my Lincoln serviced, oil change and state inspection. Excellent job, timely, and reasonable pricing. They washed my car and I drove back like new.Great people and excellent service.

MKZ

Mar 5, 2015

My overall car buying experience at Flood Ford Lincoln of Narragansett was far better than I could ever imagine. I received a good deal on the vehicle I wanted and the Salesman (Ryan Leaf) did a fantastic job throughout the process. Ryan was very attentive to my wants, needs, and concerns. Ryan answered all my questions, and if he could not provide an answer for me, he was able to get the answer within a very short time period. He also personally made sure I was provided transportation when I needed to get to the dealership to complete the car purchase. The only issue that I have throughout this entire process was an issue with some of my fluids being at the minimum/below the minimum requirement of the vehicle. I informed the dealership and they told me to bring the car back to them at my leisure and they would top off all of the fluids needed. Although this is a slight inconvenience overall a great experience with Flood Ford and Lincoln of Narragansett. I have informed my experience with many friends and family in hopes that during their next car buying process they take a look at Flood Ford first.

Peter Susi

Mar 4, 2015

I leased a MKX the service and knowledge of the Flood Team was exceptional. It is a pleasure doing business with the Flood Family.

whiteshark

Mar 4, 2015

15 years I have had work done to my truck and car great job by service allways honest polite respectfull also from Mr Louis Tremblay

Elizabeth Harrington

Mar 3, 2015

This is the second vehicle I purchased from David Bailey; I followed him from Tasca Ford in Cranston. I have not had a bad experience and I'm sure I'll buy my next car from him as well.

Erica Vieira

Mar 3, 2015

2012 Honda Pilot is what I purchased. Its a really nice vehicle the EXL model loaded.Patrick Fitzgerald who is a mechanic at Flood Ford thoroughly checked over the vehicle. He did a great job the vehicle runs great. I bought the vehicle from Salesman David Bailey, he was very informative and pleasant. Overall great experience in buying my new vehicle.

Jeffrey Crary

Mar 3, 2015

The staff was courteous. The waiting area was well staffed and stocked. It was a pleasant experience.

Robert Kenyon

Mar 3, 2015

Good service,no complaints. Would send family and friends to this dealership.

David Borrelli

Mar 2, 2015

Staff was excellent. Planning on doing business at Flood Ford in the future.

Michael Rinaldi

Feb 28, 2015

The service at Flood Ford has been very good. Unfortunately ford is having an issue and this has me going back to Flood for more visits then need be.

John Alfiero

Feb 27, 2015

The whole process of scheduling service and check-in was effortless.My Escape was serviced on time and done right the first time.Thanks Flood Ford ! I will probably purchase my next vehicle there.

Joseph Sala

Feb 27, 2015

Stephanie was exceptional as usual! Leased my current MKX because of her & the great service she and Flood provided on my MKZ.

Lynda Whitford

Feb 27, 2015

MY MKZ WAS IN FOR OIL CHANGE. THEY CLEANED MY CAR SO IT LOOKED BRAND NEW. BELIEVE ME IT WAS SO FILTHY DUE TO THE SNOW AND SALT ON THE ROAD, I WAS ASHAMED TO HAVE PEOPLE SEE IT. THANK YOU FLOOD FORD AND LINCOLN IN NARRAGANSETT FOR THE PROFESSIONAL SERVICE. EXCELLENT JOB

Mary Lindemann

Feb 27, 2015

I leased an Escape. Salesman was great and he took good care of us. I was able to take the car home the same day, alleviating the necessity to drive back again to pick up car.

Amie Limon

Feb 26, 2015

The staff was very helpful, although I had to wait for 2 and a half moths to get the new clutch, but I know that has nothing to do with the dealershipOne thing that did bother me, and it happens every time, is that the clock and some setting are not correct when I pick up my car. I know that it is simple to fix it, but that is for young ones that can get it done fast...I take me a whileBesides that, it all was good...

D. H.

Feb 26, 2015

Stephanie is an excellent service advisor. All work done correctly the first time and cars delivered on time as promised.

Gail Garvin

Feb 26, 2015

Best service department in Rhode Island. Steffanie is so helpful love her

Gregory Coe

Feb 26, 2015

Stephanie in the service department is the BEST! there isn't any more to say

Jammie Martin

Feb 26, 2015

The sales man Shawn M was realy great. I got a 2010 For Escape! Love it. Shawn M also helped me set up my blue tooth in the car. All of u guys there are on top of everything. Thank you all so much. This was the Narragansett Rhode Island shop!

John Clossick

Feb 26, 2015

Wonderful. My truck was diagnosed and fixed promptly even though I did not have an appointment. I was treated with dignity, understanding and respect especially (and always) by Stefanie at the service desk. She arranged for transportation for me both to and from my home, and the driver (Mike) was also very courteous and friendly.

John Gebo

Feb 26, 2015

VERY HEPFUL, AND A PLEASURE TO DEAL WITH!!! THE SERVICE DEPT GOT ME RIGHT IN, AND GAVE GAVE ME A RIDE TO MY HOME..

Patricia Graves

Feb 26, 2015

I have a Mazda that I purchased recently at Flood Ford. I like to use this Dealership for my car's servicing as they are always pleasant and treat me as if my concerns matter. It is because of their respect and courtesy that I go there rather than Mazda in Wakefield. I have not found the Mazda Dealership to be user friendly.

Steven Lawton

Feb 26, 2015

from front end to back end flood always exceeds my expectations

Thomas Damato

Feb 26, 2015

It's always been a friendly place to visit as the service people and sales people are so helpful. regardless of the issue or situation, they deal with me professionally and as friendly as a family member. just love Flood Lincoln of Narragansett.

Sheila Kolb

Feb 21, 2015

Service staff is very pleasant. Requirements for comments submission are ridiculous.

Thomas Wheeler

Feb 18, 2015

Your service department is always helpful. They schedule an appointment that is convenient for me and they always get me in for service as soon as possible. They are helpful with suggestions and communicate the service status and what to expect. They are courteous and respectful. On my recent service in January, I needed a new set of tires and was prepared to have them installed that day. The service technician recommended that I wait until February which is when Flood Ford was having a tire sale. In particular, Stephanie is always a pleasure to work with. She remembers my name and when I had my tires replaced a couple of weeks ago, the tires were on sale, and she told me that I qualified for a rebate and she submitted the rebate information for me. A couple of days ago, I received a notice from Ford that my rebate was approved. In addition to the staff, your show room and waiting area are wonderful. I enjoy waiting for my vehicle to be serviced. The lounge is comfortable, you have fresh coffee and bottled water available, and even donuts. The bathrooms are always clean. Visiting Flood Ford in Narragansett is a very pleasant experience! Thank you!

Robin Spivla

Feb 11, 2015

We love our Lincoln MKX; by far the most luxurious vehicle we've owned! Also the first vehicle that we upgraded with all the "bells and whistles"--realized we deserve the splurge after many years of frugal purchases. Very satisfied thus far, specifically in regards to general handling of snow-covered roads of late! I trust that our satisfaction will only continue to grow as we enjoy our MKX, cultivating a lasting relationship with Flood Ford. Your location is extremely convenient, your entire staff with whom we interacted (namely George and Ozzie) are personable and well-informed. The unexpected gifts (Lincoln pens and beautiful key box) made this a truly unique experience.

Kenneth Miller

Feb 10, 2015

we had the best experience ever flood Ford the finance manager she Megan she was in credible we could not have ever been happier going anywhere else and we will definitely keep referring people to fluff look forward to definitely go see her I can't say it again it was just the best experience ever and we are so grateful for all her help thank you very much

Matthew Maruska

Feb 5, 2015

Perfect as always. A pleasure dealing with Stephanie

Kenneth Miller

Feb 4, 2015

We have had the best experience with megan we buy cars every 3 years and have never felt so good about car dealerships but she has changed everything we will be back for our next vehicle only with her.

Leslie Burdett

Feb 4, 2015

I enjoy the service at the narraganset store its more friendly then east Greenwich I live in warwick and drive past eg to narr. for service on all 3 cars which were all bought there

Ant

Feb 3, 2015

Service on 2015 navigator was exceptional. Staff was pleasant and willing to do more if necessary.

Beckee Whitford

Feb 3, 2015

The dealership is always super clean and the staff is very helpful. I didn't have an appointment but I went in to see if they would fit me in and with no hesitation they said yes. My truck was cleaned for me and done in about an hour. Very happy !

David Piermattei

Feb 2, 2015

As always I was treated with the utmost professionalism and courtesy. My truck was repaired correctly and returned back to me in a timely manner. I can't say enough good things about the staff at Flood Ford keep up the good work!

Diana Sheehan

Feb 2, 2015

Had the car in for service. As always, the staff is excellent. The work was done in the timeframe it was promised and everything was fine as always,

Mark Andolina

Feb 2, 2015

I was an out of state buyer and I really appreciated the extra effort that the dealership made to make my buying experience absolutely outstanding!

Elaine Sampson

Feb 1, 2015

The staff is always very helpful and friendly. I would recommend this dealership to friends and family.

Tashua Sexton

Jan 29, 2015

Needed tires for my sons vehicle and they had to be ordered - appreciated the fact that they were available when I was told they would be. Took the car in and took care of the tires, replaced tire rods (which was not expected/but was able to be fixed the same day for what seemed like a responsible price) and had an oil change. When we picked the vehicle up, we were pleasantly surprised that the vehicle was washed.

Elaine Whaley

Jan 27, 2015

All the workers were very friendly, work was done very quickly we did not have to wait for a long time either.

Frederick Evon

Jan 27, 2015

The Customer Service person, Stephanie,was cordial and helpful. I was "in and out" in about 1 hour.

Louis Vallante

Jan 27, 2015

Service department staff helpful, knowledgeable, and pleasant as always.

Christen Merrill

Jan 26, 2015

Only went in for an oil change. Everything was fine. Only complaint was no one said anything about my car.... Just said it was done, but then I reviewed my paperwork when I left and it said my ties might need attention soo . Would have been nice if someone had mentioned it to me.

Carmine Borelli

Jan 25, 2015

Love my Lincoln and had a great experience at Flood Ford/ Lincoln.My salesperson Jim Cipriano was great.

Suzann Safford

Jan 24, 2015

Good service and the car was ready when promised. I do question the date for the next oil change being in 10,000 miles. Is this normal as the other oil change was in 3,000 miles.

Dennis Chandler

Jan 22, 2015

On TIME, GREAT service,SUPER team and always a clean car returned. Nice to know you care.

Gregory Ayrassian

Jan 22, 2015

I have known George Shakel for probably 18 years now. I originally called looking for him at Tasca. When Tasca informed me he was no longer at that dealership I went on the internet to look for him and realized he was now at Flood in Narragansett.I have always trusted George and respected he undoubtedly is a fair man. That is the reason I came to Flood and no other.Make sure he stays.Greg Ayrassian

John Finn

Jan 22, 2015

had rear door latch replaced.staff very helpful,excellent job.

John Gebo

Jan 22, 2015

ford f-350 our salesperson, ryan leaf was great!! very helpful.every one in the dealer ship is friendly.

Robert Kenyon

Jan 22, 2015

Just had a battery replaced. Staff was very helpful. Got me right in and out. Excellent customer service.

Michael Hopp

Jan 21, 2015

I was able to get the appointment that worked for me. They staff is very friendly and helpful .

I Grossman

Jan 20, 2015

Stephanie and her team in the Narragansett Service Department are wonderful representatives. I buy my cars from Flood largely because of the way she treats me. Thank you, Michael Grossman

Steven Hunt

Jan 20, 2015

Great service as usual. Love being able to make appointments for Saturday.

Philip Polizzotto

Jan 19, 2015

Friendly helpful service rep.Kept me informed of status of my vehicle.

Bryan Maguire

Jan 17, 2015

I appreciated the quick opportunity to come in and replace an old battery that was failing in the very cold, recent weather. While the staff could not accommodate me on the day I called, they were able to get me in early the next business day. They had the new battery in within an hour and called me on my cell while I was having breakfast nearby. It was very convenient.

Jeanne Chappel

Jan 17, 2015

Great help all around. Ryan was professional and Meaghan helped w/paperwork. One thing I did but a car dependent that my insurance and gap insurance would pay for my loss of the previous car bought at Flood. I know you are doing what you can to help me with that situation, Thank you again

Edward Delsignore

Jan 16, 2015

Sercvice excellent COSTUMER SERVICE EXCELLENT AT SERVICE DEPT.

Marianne Sullivan

Jan 16, 2015

Mr. Flood:Your service department is what keeps us coming back. We have purchased at least 8 new and used cars from Flood in the past 12 years. Steph in service is absolutely awesome! She inspires confidence in needed service and explains repairs in a way that makes it easy to understand. She is always super polite, upbeat and professional. Loved Russ in service too and so glad to see that you kept him at the dealership. He is also very upbeat and professional and explains the purchase dynamics very well. Do whatever it takes to keep these too on your team!Sincerely,Marianne Sullivan

Mark Campbell

Jan 16, 2015

Had my f150 in for service. Only issue was a small puddle of oil the next day on my garage floor. Not leaking but probably a result of poor wipe down after removing drain plug and or oil filter. Also it would be nice if cars were sent thru the car wash after service especially this time of year with salt and sand.

Debra Medeiros

Jan 15, 2015

Flood Ford always goes above and beyond, would never go anywhere else

Susan Tourgee

Jan 15, 2015

I am leasing a 2014 Ford Escape (since 2/14). Prior to that I had leased a Ford Fusion. It has always been easy to schedule servicing for my vehicle. The work is done as needed and always in a timely fashion.

Wayne Salo

Jan 15, 2015

Blake from flood ford was the best salesman we ever dealt with. ..

Kenneth Lamb

Jan 13, 2015

Very accommodating ,attentive & efficient . Stephanie in the service dept in Narragasett is "the best" in customer service ! Ken Lamb thinking about a new F150 or maybe a new "Bronco" if they ever appear ???

Joseph Beretta

Jan 7, 2015

Leased a MKS from George Shakel; all paper work and car were ready when I went to pickup the car.

Paul Smith

Jan 6, 2015

I came, you fixed, I left. While there we smiled a lot. As usual, a pleasure.

EVB

Jan 6, 2015

We had an excellent experience at Flood .Our salesperson Jim Cipriano worked very hard ( with out being pushy) to close this sale and get us into our new MKZ. He was great. I highly recommend this dealership based on my experience!

Paul

Jan 6, 2015

Russell and his team was very patient, ( I am usually not fun to deal with ), and professional, great job, from sales to finance to final delivery, Much success !!!!

Jane Dow

Jan 2, 2015

Everyone at Flood Ford Naragansett was very helpful in the repair shop.

Joseph Little

Jan 2, 2015

My service was based on some work that the last service detected that would need to be completed. The service manager told me at the time, that it did not need to be done then but that it would need to be done at a future service. I dropped my car off for an OFL, State Inspection and to have that additional work done. It was completed at the time they said it would be done and at a lower cost then they had initially quoted.

David Meiklem

Jan 1, 2015

I was in the process of packing my 2011 ford escape for a long trip when I noticed some oil on the floor below the engine . I called Stephanie at Flood ford in a bit of a panic, she said to bring it over and they would check it out.The transmission was leaking, but she said not to worry they would take care of it right away . Well 2 hrs. later I was all set. What a relief ! Flood has proven to be a very different kind of car dealer to me , and the service dept. is the best I've ever come across. Many thanks for taking care of my problem so quickly . Stephanie and the repair teem are the best !

Donna Valliere

Jan 1, 2015

We brought our car in for oil change and tire rotation. the staff was very polite and the service was quick. It was done in less than an hour.

Jon Scherer

Jan 1, 2015

as always I really enjoyed the service staff, particularly Stephanie's attention to customer service.

Lona Lee Hoffman

Jan 1, 2015

Always excellent service. Gator goes above and beyond.

Nicole Cathers

Dec 31, 2014

2015 Ford Explorer. Staff wasGreat! Easy experience. Happy with everything.

Shayk

Dec 31, 2014

Only problem I had is when I went to pick my vehicle up the service departments said I no longer have a warranty because I had just passed in miles. I told them I never received anything (email, letter, call, text) to renew and I definitely would have. This makes me a little upset seeing I have many years left with this vehicle....

Albert Lambrese

Dec 30, 2014

The staff was very helpful and courteous. They kept me informed as to status with my new MKX, re/ minor service. Wait time was short. The SUV was cleaned at completion.

Oliver Bennett

Dec 30, 2014

The team at Flood stayed late on a weekend before Xmas to take care of our needs. George Shakel and others made our experience a great one. Thanks to everyone. Oliver Bennett

Suzanne Folco

Dec 30, 2014

Warranty issue was addressed swiftly, waiting area is comfortable and the repair is superior.

Heather Campbell

Dec 29, 2014

I love the service department...very helpful great service all around the board

Isabelle Hyder

Dec 29, 2014

I purchased a 2008 Nissan Rogue...service was great, very helpful.

Jane Dow

Dec 29, 2014

Everyone at the service area at Flood Ford in Narragansett was very helpful. They provide me with transportation while my car was being repaired. Hopefully I will not have anymore recalls on my Escape.

Cheryl Conti

Dec 25, 2014

I purchased a 2015 Mustang and I love it. The employees at Flood Ford Narragansett, RI were terrific. Everyone was very friendly, helpful and courteous. I would highly recommend Flood Ford to my family and friends.

Patricia Russo

Dec 25, 2014

Excellent customer service. Selection was very good and the business manager is top notch.

James Hopkins

Dec 24, 2014

F150 oil change . . . Service Manger was awesome! She was very friendly and accomodating

Natalie Bartlett

Dec 24, 2014

Excellent, professional response to the previously experienced problems associated with the purchase of a 2011 Ford Explorer related to the financing of that purchase that did not involve Ford Credit that was previously used in the purchase of a 2008 Ford Escape. All current Flood Ford employees in the purchase of the 2015 Ford Explorer were professional & effective in resolution of most of the problem associated with the 2011 purchase which has resulted in my satisfaction rating of the Flood Ford dealership employees involved in the 2015 Explorer purchase.Natalie Bartlett

Michael Tessman

Dec 21, 2014

I had phoned for an appointment to have a recently inherited (from deceased 93 yr old mom) 2002 Mercury Sable winterized, etc. Not ever having a FORD product, I thought I was phoning the place I see from the road. Not so! Arriving at that site to find out there was "no appointment" I was readily assured they would honor the coupons and yes, they could take the care right away. It got better when the service agent offered to open a Ford credit line and then handle all the rebate forms for the 4 tires I was purchasing. I normally don't enjoy "automotive dealerships" but I left this one refreshed and feeling well taken care of!

Brian Acton

Dec 20, 2014

Flood was the first dealership to fix my Focus. Great customer service, prompt service, quick turnaround. I would recommend to anyone.

Larry Rothstein

Dec 20, 2014

Staff was very helpful, but only time will tell if everything has been done correctly.

Robert Kenyon

Dec 20, 2014

Very good experience, would recommend to friends and family.

Christoper Hajder

Dec 19, 2014

Friendly greeting followed by suprisingly quick service for the work completed. Refreshments and comfortable waiting area are a plus.

Kerry Kasegian

Dec 19, 2014

wonderfull experience cannot wait to back for more popcorn also tim and Russell are valuable employees and should be commended for the care they give to my family

Bob Kittredge

Dec 18, 2014

2014 Escape Titanium .... Very helpful staff and Service Dept !!

Joseph Pemantell

Dec 18, 2014

I purchased a 2014 Ford Focus. The staff was very helpful and I am very satisfied.

Alison Arruda

Dec 17, 2014

mkc. great service with George shakel. helped with the return of my Toyota tc.

Daniel Baruti

Dec 17, 2014

Once again, Stephanie was outstanding. She is the primary reason we keep coming back to Flood Ford for service.

MCARLSON

Dec 17, 2014

i just want more authenticity. i know you can't train that but all so forced. We aren't going to be best friends we are having a financial transaction the more real you are more likely i will return when i need my next car. Everyone is very nice but the woman who handles the finances was real and awesome but her system was terrible. help her out get her an upgrade.

Renee Lamontagne

Dec 17, 2014

Stephanie is one of the most outstanding customer service representatives I have ever encountered. At this point after many years I am proud to call her friend too. Do not take her for granted in your company.If I had one wish I would wish you guys did a wash and quick vacuum. But I will take outstanding service over that perk anytime.

Brian Acton

Dec 16, 2014

Service was great, first of four dealerships to fix my focus.

Thomas Mitchell

Dec 16, 2014

The Problem was taken care of very fast.Thank you!

Claire Harden

Dec 15, 2014

I took my 2014 Ford Escape in for routine maintenance service and check. The service was good and the staff is friendly. They get you in and out as quickly as possible.

Shawn Henderson

Dec 15, 2014

2015 Ford Fusion, service was great, Nick, my salesman was very helpful, i had trouble with a truck i purchased earlier in the year, owed a lot on it, they got me into a new car, with not too much more to owe per month, great car, and great service. I have recommended to friends and family.

William Kulik

Dec 15, 2014

2014 lincoln MKZThe great service is part of the reason I buy at Flood

Jane Gilchrist

Dec 13, 2014

ongoing problem with back hatch window leaking. second time it was replaced. staff helpful and work done in a timely manner. hopefully problem is fixed

Monica Sposato

Dec 12, 2014

Your receptionist/desk clerk (Jessica) was so friendly and I really appreciated her fitting me in so fast. The tire was fixed in record time I'm sureThank You

Elizabeth Purdum

Dec 11, 2014

This time it was a simple screw in the front tire...and a fix was done within an hour. efp

Howard Hange

Dec 11, 2014

Staff was very friendly and helpful. As for my problem with the Focus, I haven't drove enough miles at this time to know if the fix was succesful, and it took to many visits and time to cure a problem that was there from the day I took delivery of the Focus.

Local Resident

Dec 10, 2014

I purchased a Ford Escape. The staff was friendly and worked well to help me afford this vehicle

Caryl Jardon

Dec 9, 2014

They're always so nice and helpful at Flood Ford. I have a Lincoln MKX that they keep in tip-top shape.

Carolyn Caparco

Dec 8, 2014

it was a pleasant visit except for the fact that i need new brakes!!

Cheryl Conti

Dec 8, 2014

Everyone was very accommodating and all went well.

Deborah Atella

Dec 8, 2014

The staff here are extremely friendly and helpful. Having not been in a car dealership for over eight years, I was pleasantly surprised. My previous experience had been with a pushy "salesman" type person, which I was not looking forward to. Russ was very personable and made ne feel immediately comfortable and not at all pressured. Nick proceeded to give me information I requested, accompanied us on a test drive, and took care of all of the necessary paperwork. We felt very comfortable through the entire car buying process, from the first hello to formalizing the loan. Overall, I can say, we bought a very good car at a very good price and I definitely plan on returning for service as needed. Thank you all!

Richard Bolig

Dec 8, 2014

My 2011 Lincoln MKZ Hybrid's service was excellent as always. The needed part was available so I didn't have to make another trip back. My only concern was that the defective part was not covered under the Lincoln Premiere Extended Warranty, which I purchased for unexpected repairs (fuel filler door did not close) like this one. A rather expensive repair for what I thought should be covered by the Extended Service Plan.

maneketuk

Dec 8, 2014

Michelle Fontaine, George Shakel and Megan Shovelton made the process so easy! Michelle contacted me, followed up and scheduled my appointment with George. George showed me options, let me test drive, then efficiently completed the process. Megan was very personable and fun to work with. I especially thank George and Megan for staying late so I could take the car with me that evening! They were all great to work with! I am happy with my choice and look forward to doing business with Flood Ford in the future.

George Dionisopoulos

Dec 2, 2014

I was very satisfied with the whole experience especially with my salesman. Mr Dave Bailey

Kimberly Rouillier

Dec 1, 2014

Very thorough check of the car. Got the things done that I needed and a few more.

Cheri Holland

Nov 30, 2014

We have now purchased 2 vehicles in the past 3 months. Both experiences were professional and without pressure. Nick, Tim and Megan were fantastic to work with. The service department is amazing as well...in and out!

Beverly Santurri

Nov 28, 2014

This is the second Lincoln we have purchased from Flood and both experiences were made easy and enjoyable the knowledgable sales staff and general manager.

Sean Catero

Nov 28, 2014

I purchased a 2014 Fusion. This was a very unexpected purchase. I was in for service on my 2013 Fusion when the GM Timmy came up to me and mentioned getting me into a new car. Long story short the team of Timmy, Nick, Russ, Megan, and Bryan where amazing. Working behind the scenes to get me into the car of my dreams... PRICELESS! I can't thank Mr. Flood enough for his team. They are truly one of kind.

David Carradini

Nov 27, 2014

Excellence through and through. The Service Department always comes through.

John Duval

Nov 27, 2014

The service dept rep, Stephanie is outstanding.Her customer service skills ard top notch.

Thomas Kiely

Nov 27, 2014

Always enjoy leaving the MKZ and visiting local restaurants for a light lunch - car is ready about the time the lunch is over. Great service and meal - nice afternoon in the Narragansett neighborhood.

Cheryl Lambrese

Nov 26, 2014

This is my second Ford Escape and I wouldn't want to drive anything else. George Shakelour salesman was terrific. He knew exactly what I wanted, and he found it.

Jason Howell

Nov 26, 2014

Stephanie at the the flood ford service in Narragansett is the best. Thanks Stephanie for your help

Roe OBrien Moldow

Nov 26, 2014

George Shakel (sp?) is really a great representative for you--he goes the extra mile. George is the primary reason I would recommend Flood. Plus, I feel like Flood pricing is very competitive. Seems to me that Lincoln is making great cars right here in the US. Please let Lincoln know my feeling is they need a more aggressive test-drive program because I think if more Audi/BMW/Lexus/Mercedes owners tried these vehicles, they would purchase.

Alicia Iafrate

Nov 25, 2014

Always helpful and courteous. Greeted with a smile every time.

Jennifer Kimber

Nov 25, 2014

Purchased a 2014 Ford Focus. The staff was very helpful and the transaction went quickly and smoothly.

Richard Potter

Nov 25, 2014

2015 Fusion and everything went well and treated like family.Very friendly atmosphere and treated very well by Michael Brown and Dave Bailey.

Lynda Whitford

Nov 23, 2014

Good experience, no problems noted. Very helpful staff.

Albert Lambrese

Nov 21, 2014

I recently leased 2 new SUV's - a 2015 MKX and an Escape. The service representative was efficient and knowledgeable. Good intro to both vehicles( 1 week into lease.

John Partridge

Nov 20, 2014

Sales person great. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> need a better survey format.

Mark

Nov 19, 2014

David Bailey, Megan Shovelton and Sean McKiernan are absolutely fantastic team members and all are assets to Flood Ford. Their dedication to customers is obvious and all three went beyond expectations to help me. I will be a loyal customer to Flood Ford directly due to their professionalism and excellence.

Peter Spinella

Nov 17, 2014

The reason I keep coming back to Flood is because of the Staff. Stef, Russ and the team make it worth it.

Robert

Nov 14, 2014

Service was excellent and very accommodating. I drove in without an appointment and they took the time to service my vehicle.

John Alfiero

Nov 13, 2014

I am always greeted with a smile from Stephanie and feel like I am part of the family.This is my second vehicle I purchased from Flood and hope to continue the cycle after this one.Thanks so much.

Michelle Boisvert

Nov 11, 2014

George was most helpful, friendly and accommodating with my requests. A true representative of customer service !

Patrick Mcmahon

Nov 11, 2014

I showed up without an appointment and it appeared that the service area was extremely busy. The young man working in Stephanie's work station was very pleasant when he stated that it would be at least 2 hours before he could get the car in for service. This was the first oil change, etc for this car since I leased it from you last November. So a friend and I went to lunch and while at lunch, about 45 minutes after dropping off the car, I was pleasantly surprised to hear the young man say that my car was ready to be picked up. Nice Job ! Very efficient ! Thank You Flood Ford of Narragansett !

Paula Gordon

Nov 11, 2014

I had new tires put on my vehicle. I got a good price with rebates. Staff was very helpful especially Stephanie.

Steven Hunt

Nov 11, 2014

Have always been satisfied. Love having Saturday appointments available. Thank you.

Randy Quigley

Nov 9, 2014

The staff is always willing to help to get your vehicle serviced what ever you need at the time you stop in .my most recent stop in for oil and all filters changed ended up in a full check up they decided i needed brakes and rotors couple of other miner things to be to par i had a little time to wait so i took a walk out to parking lot looked over the 2015 super dutys came back in saw Russell and with his help and knowledge I ended up trading my 2013 f-350 for a new one the entire staff did and excellent job Thanks to all Randy Q.

Michael Rinaldi

Nov 8, 2014

This is my second car with Flood. The service is very good.

Katie Whiting

Nov 7, 2014

My Ford Focus is always taken care of. The staff is always accommodating and knowledgable, the service is the best around! Thanks guys!

Diana Sheehan

Nov 6, 2014

Service department is always great. I always am happy with Food Ford.

James Behan

Nov 6, 2014

The experience at Flood Ford is always wonderful! We love Stephanie, she is wonderful as well.

Marie Dicola

Nov 6, 2014

MKX Service very good and staff very pleasant and helpful

Adrian Poland

Nov 5, 2014

I had researched the type of car I wanted. My trade in was challenging. Jim and the Mgr were able to give me more than I expected. The car was priced right so there. Was no room to bargain there...when I met with Meghan she was able to get me a very competitive rate so I was overall very happy with my experience.

Douglas Burnell

Nov 4, 2014

Aldo was our sales guy. He was great, we found out it was his first week there and we were his first sale. He did a great job, what he did not know he found out for us. Very attentive. We will highly recomment Aldo and Flood Ford.

Robert Knox

Nov 4, 2014

I LOVE FLOOD FORD. I WILL NOT PURCHASE A VEHICLE ANYWHERE ELSE. PERIOD.

Corey Sullivan

Nov 3, 2014

Last minute oil change on Saturday was not a problem. Scheduled appointment easily, and customer service (Jessica), called when finished as requested. Always good service.

David Piermattei

Nov 3, 2014

As always the service department did an outstanding job getting me in early and back on the road in a timely manner. I can't say enough on how they treat me as a person and not as a number and they go the extra mile to find me savings on my repairs. Thanks for doing such a great job please keep up the good work.

Keith Riley

Oct 30, 2014

It was a really good experience thank you flood Ford for taking the time out and making me a very happy customer. .

Elizabeth Purdum

Oct 29, 2014

Service department on the ball. My visit had nothing to do with the service shown to me. Part ordered and part installed. I do not know whether it was difficult or not!

Christoper Hajder

Oct 28, 2014

The sales team did a great job of finding the truck I wanted not only in a expedient manner but always in a non-aggressive and pressuring fashion. It was worth the drive.

Steven Behm

Oct 28, 2014

Very fast and friendly service . In and out in a little over an hour

Frederick Atkinson

Oct 27, 2014

stephanie is a great asset to the Flood FOrd organization

Philip Polizzotto

Oct 27, 2014

Excellent Service, helpful Friendly staff, pleasant employees just pass in the entry way.

Alfred Zannini

Oct 24, 2014

So far everything is working fine. Stephanie was excellent in keeping me informed daily on the progress of the parts ordered.

Margaret Ormond

Oct 24, 2014

Excellent leasing experience. Dave Bailey is wonderful to guide you through the whole experience.

Jack Hartman

Oct 23, 2014

I stopped by the dealership to have a very small dent repaired on my new MKX.Within a few minutes of my arrival, the Service Shop had a repair person take my car and after 15 minutes my car was returned to me dent free. I was very pleased with the response and happy to have my MKX looking like new. Thanks very much to the Service Department for a great job........ Jack Hartman

Anne Arsenault

Oct 22, 2014

Everyone was helpful and courteous. Why 50 characters? A little absurd.

Daniel Barry

Oct 22, 2014

David Bailey was terrific. He listened to my needs and delivered in a very professional and pleasant manner. He was diligent without high pressure. It was a good experience and I look forward to continuing my service at Flood Ford.

Peter Kriegel

Oct 21, 2014

Quick, friendly. Rewards program was unexpected and great.

Curtis Soares

Oct 20, 2014

Service on my 2014 Mustang was excellent. Staff was very helpful and courteous

Eric Gustavson

Oct 18, 2014

Service performed quickly and in a friendly manner. Very satisfied.

Dmcgarty

Oct 17, 2014

Nick was our salesman and was very patient,friendly and extremely professional. He showed us all the features of the Ford Excape which was so helpful. Thanks Nick.

Claire Newell

Oct 15, 2014

Took my 2013 MKX for 7500 mile maintenance and everything was great.

Kathleen Richards

Oct 15, 2014

on Friday October 10th I called flood ford as I received a recall notice and was afraid to drive my car. I had a wedding to go to over the weekend and did not want to be stuck on rt.95.john at sevice desk and Stephanie had me come right down and had it fixed in no time.so thankful for this fast service and peace of mind.also david bailey one of the salesmen was very kind when I told him I was raising money for stand up for animals and buying a tee sign at golf tournament. he himself has been having a hard time because of his motorcycle accident.he is one of the best and compassionate people there.also Stephanie had donated some free oil changes.kudos to her .

Jessica Cunningham

Oct 14, 2014

2003 GMC Sierra.3 mos ago I called and said I was interested in a truck as a second "get around vehicle", but that I wouldn't be ready to buy until October. Ms. McGuineas did a wonderful job keeping us up to date on the dealership's inventory. When she called about the Sierra, we went to take a look. 2 hours later, we were driving it home. I really want to thank Kevin Hennessy, the finance officer and the whole dealership for such an awesome experience.

Marc Tetreault

Oct 14, 2014

It was a very easy experience. I got a loaner vehicle when I needed it and the work was done quickly.

Melissa Mumford

Oct 13, 2014

Best car buying experience I've ever had. I will be going back for my next purchase

Russell Walsh

Oct 13, 2014

Everything went great but the paperwork process was long

Nicolas Cindric

Oct 10, 2014

Very nice staff. I came in for service and I left with a new truck. Very happy!

James Thompson

Oct 9, 2014

I purchased a 2014 Ford Focus Titanium Hatchback.My wife and I love the car.2 Minor problems were resolved by the service department.I would give Ford an excellent rating, if it was not so difficult to get the service department to enable Daylight Running Lights (DRLs).However, I do thank the service department in the end for making the effort to enable the DRLs.I am still amazed that this is not standard on Ford automobiles.I am even more amazed that I was told it could not be enabled on my car.It was only after much ado, that the DRLs were finally enabled.The staff was very helpful, and in the end came through.

Lona Lee Hoffman

Oct 9, 2014

The service was excellent as always. The staff is always resourceful and goes out of there way to help you. Wouldn't go any where else!

Antonio Tomaz

Oct 8, 2014

Service was great, I am pleased with the way the sale was handled. No complaints.

James Thompson

Oct 8, 2014

Very happy with staff and with the car. Only two minor problems.1. Still working with Service Staff to get Daylight Running Lights enabled.It appears that Ford's policy is somewhat odd. By default in the US they do not enable daylight running lights and do not give service people information to enable them.After reviewing the Ford Focus service manual, the BCM needs to be reflashed with a small change in the vehicle configuration to enable the Daylight Running Lights. So far, the Service staff has been reluctant to do this. Hopefully this will change.I assumed that DRLs would be automatically enabled Most manufacturers have been doing this for years. For some reason Ford only enables them for fleet purchases and for cars sold in Canada.Such a proven safety feature should be enabled by default in the US as well.2. Driver side windshield wiper reverses too soon, leaving a 6" area on the left of the windshield that does not get wiped. Passenger wiper works fine.

John Boulmetis

Oct 8, 2014

Follow up to finish a state inspection. All went well.

David Diorio

Oct 5, 2014

excellent service. The salesman met m needs and knew the car.

David Carradini

Oct 4, 2014

Steph Harvey did a wonderful job for us. The work we needed performed was done timely and excellently and I am always appreciative that the car comes back clean. I always feel that with Flood Ford, we are part of a family taking care of each other. Thanks very much.

Gail Garvin

Oct 3, 2014

Great I always get a great deal at Flood every 2 years I lease an MKX.

Rafael Cohen

Oct 3, 2014

Russ and Meghan were a pleasure to work with as we purchased 2013 Ford Explorer

Andrew Januse

Oct 2, 2014

Dave Bailey was awesome. I came in explained what I was looking for and how much per month I wanted to be at. Not only did he get me the deal I wanted I was able to take the new vehicle home that day! Thank you very much David Bailey, Tim Whitford for everything!

Beverly Moretti

Oct 2, 2014

Stephanie is great, very professional and friendly.

Brian Gill

Oct 2, 2014

Nick was good. He took care of what I needed. Thanks

Daniel Baruti

Oct 2, 2014

Stephanie is the reason we keep going back. She has consistently proven herself very reliable and easy to deal with.

Ilene Waksler Moore

Oct 2, 2014

Lincoln MKC. Sales staff was excellent, pleasant, not pushy!!All the elements of the car were explained thoroughly before weleft dealership. Received a couple of follow-up calls to be sureeverything was fine and if we had any questions.

John Boulmetis

Oct 2, 2014

This is the 6th car we've bought from (Bailey) Flood Ford over the years. We've always been pleased with the sales staff and the Service staff. We'll probably buy again in the future.

Lynda Whitford

Oct 2, 2014

VERY HAPPY WITH THE SERVICE. I WAS ABLE TO USE A CAR WHILE MINE WAS BEING CLEANED AND INSPECTED. MY CAR LOOKS BRAND NEW.

Maris

Oct 2, 2014

Great staff. Everyone was helpful and attentive in assisting me. The process it took to go through all the paper work etc took an hour or two longer than what it should have. The sales member that was assisting was great and very helpful. However he could have used a little more training and professionalism. Overall experience was good.

Steven Lawton

Oct 2, 2014

russ , tim ,are assets to dealership they are always ready to talk to myself or my wife.they will go out of there way to fufill my needs.no hassles ever.

Vincent Joyce

Oct 2, 2014

Kevin H and Megan were outstanding.Nice work!!!!No high pressure plus they financed the whole deal.Terrific!!!

Cynthia Buzzerio

Oct 1, 2014

Everyone was friendly, helpful, curteous and professional. They did an amazing job fixing my car. Just couldn't be happier with the entire experience.

Wferrara

Oct 1, 2014

Very friendly service. Nick was very accommodating. I would recommend Flood Ford to anyone. As a matter of fact, my parents went a couple weeks later and traded their car in for a lease.

John Carbon

Sep 30, 2014

On 9/29/14, at 0720-H, my vehicle started to have an abrupt problem. I thought that it would be "unsafe" to drive to work in Warwick, so I came to Flood-Ford, where I bought my car in July 2013.Stephanie Harvey did the most in assisting me and searching for a possible rental from at least two sources. Phil checked my car and it seemed that the hellacious screeching was probably from a stone or pebble in the brake mechanism or rotor, with a simple solution.But still, my thanks to Stephanie Harvey and Phil for their quick assistance and honest help.John R. Carbon

Mark Lindley

Sep 30, 2014

Friendly salesperson and general manager, willing to bargain.

Michael Mariano

Sep 30, 2014

As always since I bought my F-150 4 dr. Last year I am always treated like family. Stefanie in service should be cloned. She always greets with a smile an gets things done. The service department itself has a great crew of technicians an are always happy to answer any questions I may have. I'm so glad I shopped locally. M. Mariano

Robert Kenyon

Sep 30, 2014

Staff was extremely helpful and courteous during visit.

Chelsea Cook

Sep 29, 2014

For a few weeks I had been searching for a new care going to various dealerships around the state. I felt that Flood Ford in Narragansett was the most helpful and really found me exactly what I was looking for. I have already recommended to a bunch of people to go down and check them out!

Christopher Allen

Sep 29, 2014

I've purchased my 2012 ford mustang gt from Flood Ford Narragansett in June 2011. The staff was very friendly and the service was excellent.

Alfred Zannini

Sep 26, 2014

My new 2015 MKZ is great. Tim went out of his way to get me the Lincoln from New York. Tim is always awesome to deal with. George was also great to deal with. I always will refer anyone that asks me to Flood Ford. Thanks Al

Matthew Maruska

Sep 26, 2014

Stephanie is always great! She is the reason I keep coming back for service!

Mary Burns

Sep 25, 2014

High praise for the lady who waited on us, we will definitely be back because of her. I apologize for not knowing her name.Terry Burns

Michelle Lynch

Sep 25, 2014

Always pleasant people checking you in and out. Always a phone call to update the progress. The car rides like new. Wonderful service

Susan Martin

Sep 25, 2014

mkz salesman was outstanding, finance went out of her way to help explain all coverage's we needed for our protection.

Elizabeth Purdum

Sep 24, 2014

Service has always been excellent. Stephanie is a jewel.

Samantha Kavanagh

Sep 24, 2014

We had a great experience. your saleseman and financial people were excellent. Everything went smoothly. Thank you

Shauna Major

Sep 24, 2014

I went to Flood Ford Lincoln to have a tire changed that had been damaged. They quickly got me in and gave me a loaner vehicle to use. When I picked up my car, not only was my tire changed, but my car was cleaned! What a nice surprise! :) I always appreciate such wonderful and friendly service!

Norma Keeney

Sep 23, 2014

Our appointment was honored in a timely fashion. Our salesman, George, graciously spoke with us regarding questions about our leased vehicle from Flood Ford while we were waiting for the repair. The waiting area was well attended, well lit, and well stocked with significant reading material to pass the time. Refreshments were available, including bottled water for those of us who do not drink coffee.

John Clossick

Sep 22, 2014

Stephanie (and others in service) always nice and understanding. I do have to say, and of course it's a personal, social, economic and national problem, that the expense of having one's vehicle repaired is always oppressive. Most of the country is living paycheck to paycheck, as am I, and now I'm two behind. Thanks for listening.

John Kowaleski

Sep 22, 2014

did an emergency job well and in little time thanks, steph. JAK

Alfred Zannini

Sep 20, 2014

Tim was excellent finding me a car in New York and getting it back in time for me. George was great also. They both were awesome to deal with and pleasant. I definitely will always recommend Flood as I do because of how they treat customers.

genez666

Sep 19, 2014

I went in for a test-drive. George helped me out. Great guy and low pressure sales environment. I will be back to look at cars in the near-future. Thanks for everything.

Francis Valliere

Sep 16, 2014

The service dept personnel were wonderful. Stephanie was very pleasant. It seems that the issue with the transmission has been resolved.

John Alfiero

Sep 15, 2014

The experience was completely smooth and before I knew it the car was ready for delivery.This is my second time purchasing an automobile from Flood and chances are there may be other purchases and service for years to come. Thanks for the great effort from everyone at Flood Ford.

Deborah Dellolio

Sep 11, 2014

I always have a good experience at Flood Ford! I love dealing with Stephanie, who is always polite and professional.

Diana Sheehan

Sep 11, 2014

The people at Flood Ford are always friendly, professional and very easy to work with. They always do what they say they will do in the time that they promised. It is a very comfortable place to go to.

Frederick Evon

Sep 11, 2014

Stephanie Harvey was very helpful - her customer service was outstanding. I had a oil and filter change, fluids checked and filled, and brakes checked. The waiting time was minimal. I was very satisfied with this visit.

mbendajo

Sep 11, 2014

I stopped in to look at an F-150 and purchased one that same day. I knew what I wanted, but I didn't know what I could afford. Nick Snow really listened to what I wanted in a truck and made that a reality at a really great price. He even got me a good trade in price for my old car. I would definitely recommend working with Nick.

Jeff L.

Sep 10, 2014

From the Sales team to the finance team, the experience with Flood Ford. This was our second Flood Ford vehicle purchase and will certainly not be our last! Thanks Chet and Megan!

Rhonda Clark

Sep 9, 2014

Chet was VERY HELPFUL...he followed through until he found the right car for me. I feel he listened to what I wanted but wasn't afraid to tell me about other cars that I may not have looked at on my own.

Stephen Teper

Sep 5, 2014

my car stopped running and I needed a car fast. We purchased a ford escape 2011. I love my new car its fun to drive. Flood ford was very helpful. I think I got a fair price and financing.

Barry Stein

Sep 4, 2014

Great team that made buying easy and low pressure. IT is my 4th car from there! Kudos to George, RUss and Meghan.

Christine Mesta

Sep 4, 2014

Staff was really helpful and friendly. They were able to fix my car and check into my warranty coverage so I get a fair price.

Donald Oster

Sep 2, 2014

Got me right in for state inspection.

Michael Gaunya

Sep 2, 2014

Always been a great place to shop. Service is great as well.

Suzanne Folco

Sep 2, 2014

Sales personnel are friendly and informative.

Douglas Faulds

Sep 1, 2014

I had an appointment for 10:15 on Saturday 8/30. The service took longer than usual. I believe that walk in work was taken in despite those who had appointments creating a delay in service. The brush/splash guard under the engine compartment was left unsecured and the front of same came down on the Jamestown Bridge and was damaged. I believe the service tech was NOT paying attention to details and failed to secure the bolts for the guard. Service had no one to attend to this issue so Ford roadside assistance had to be called. Roadside Assistance came and took off the guard. I drove back to Narragansett to have it secured. A new guard has been ordered and will be installed at a future date. Needless to say this experience took most of the day Saturday, so what should have been an hour at the dealership ended up as a six hour event which required having to change our plans for the day. The service manager did all he could and assured me that some arrangement will be made for my time expended. This is the second bad experience I have had with service in a row at Flood Ford. Last prior service required the update of software for the SYNC system and in doing so all my phone contacts and radio presets were wiped out without the service tech mentioning anything. The service tech's assumption was that I would know how to reset ALL my phone contacts....bad assumption.

Ken Yang

Sep 1, 2014

During our last service, Stephanie told us that the suspension system needs to be fixed and she will order parts and get it fixed. We really appreciate her help on this because she took our car as her own car and tried to fix any tiny issue that might have. This time we took the car to fix the suspension issue. I have to say that they did a great job. More importantly, I asked to look at the problem of shaking on highway when braking, they fix that, too. The car is now very smooth and the problem is gone. I thank them for their attitude of treating customers with honesty and highest quailty of service.

Norbert Morin

Sep 1, 2014

2010 F150XLT - we are going on an extend trip and will be pulling a 28 foot travel trailer. After going through my entire check list it was determined that even though my front brakes were "okay" the service department made the decision to replace pads, rotors and I believe calipers. This is the type of service that all dealerships should provide. Kudos to the customer service personnel and the technicians. My wife and I are very comfortable knowing that our truck was serviced by Flood Ford (Narragansett)norbert morin

hvwfd74

Aug 31, 2014

This was My wife a I's 2nd vehicle in 5 months bought from Dave Bailey And Tim Whitford At flood Ford Lincoln Narragansett. Their willingness to help the customer Is unmatched. Dave Bailey was a great guy to deal with and really made the car buying experience very enjoyable. His follow up and customer service makes him a great asset to any company and flood ford Lincoln of Narragansett is extremely lucky to have him.

Angelo J. Lagana

Aug 30, 2014

I just bought my third vehicle from Flood: a 2011 Chevy Impala. It sure feels good to own an AMERICAN car! Nick Snow, my salesman, was very thorough and knowledgeable, and made the trade in process of my 2009 Hyundai Accent quite easy. I've always had a very positive experience at Flood Ford [of Narragansett], whether my business involved Russ, Stephanie, Meagan, and now Nick, everyone has always been very friendly, professional, efficient, and courteous. (As far as customer service they go well beyond any industrial standard.) I've highly recommended Flood Ford to friends and colleagues over the years because of these reasons, and the fact that the facility is very clean and comfortable. Of course my two sons, Christian and Liam, love the popcorn! (If you can keep that pop corn machine running until my sons turn eighteen, Mr. Flood, you'll have two more customers in your dealership.) Mr. Flood, you've certainly got a winning team at this dealership, so please be proud of them, their hard work, and their high standards of customer service. I will continue to recommend Flood Ford.Sincerely,Angelo J. Lagana III

Edward Ouellette

Aug 29, 2014

2014 Lincoln MKX. Service was excellent an overall positive experience. My old 2013 MKX was bought back by Lincoln due to a factory defect.

Paul Litwin

Aug 28, 2014

As always, service was prompt, effiecient and the quality of work was outstanding. Stephanie in service always amazes me how wonderful she is!!!

Steven Hunt

Aug 28, 2014

Service was wonderful as usual for our 2009 Ford Fusion. Love having Saturday hours available. Please note that this is the third survey I have received.

David Mori

Aug 26, 2014

well it first started out as a mail reminder of the mileage issue with the truck to be looked at. So i decided to bring it in on my day off.The service dept asked if i have an appointment set up and said no because the document received in the mail said No appointment required. But this day must have been different. The service department was fast and was out of there in a hour.

Richard Guilbert

Aug 26, 2014

Fabulous experience from start to finish. Be back in 24 months for another one!

Philip Campbell

Aug 25, 2014

Your staff is always friendly and efficient and they make every effort to get me out in as short a time as possible, which I really appreciate.

Dennis Mcgarty

Aug 22, 2014

,customer service staff is excellent.

Philip Polizzotto

Aug 22, 2014

Happy personnel, on time (even early) completion. Just Great Service!

Steven Hunt

Aug 22, 2014

We always have a positive experience. Love being able to have service on Saturday...helps with our working hours.

Carole Ogni

Aug 21, 2014

Staff is always helpful, pleasant and competent.

David Gray

Aug 21, 2014

Your sales associate, David Bailey, did everything possible to make this buying experience enjoyable and worthwhile to us. David led us to exactly the car we wanted; we couldn't be happier.We are a long time service customer, and we look forward to continuing the relationship for years to come.

Edward Soares

Aug 21, 2014

Bought a 2012 f150 from Jim at Flood Ford. Was a great easy experience. There was a problem with the truck after I purchased it Flood took care of it right away. Cant say enough.

Jerome Schaffran

Aug 21, 2014

Just a routine oil change and checkup...all done on time and well

Rick Atkinson

Aug 21, 2014

2006 escape=originally had to replace calipers and brake pads-within a week had to bring back for thumping sound-Stephanie was great,(as usual) got me in immediately and techs diagnosed and fixed in under an hour-something to do with paper on pads--seems to be working fine now-

Christine Oneill

Aug 20, 2014

Very good service as always. Stephanie at the service desk is a gem.

Matthew Harrington

Aug 20, 2014

Showed up without an appointment for lube, oil filter. Although they were busy, they took me in and did it within an hour.

KPritchett12345

Aug 19, 2014

My wife and I were searching for this car for the past 6 months or so, but we just couldn't find the right price ANYWHERE in our local area.....so after extending the search area a bit we came across Flood Ford Lincoln. We called, we spoke with Nick and he got us an AWESOME price on the vehicle we were interested in, "How awesome you ask"? Awesome enough to FLY from Northern Virginia to Providence, RI (400 mile to be exact)! We flew in, Nick picked us up from the airport, we inspected and test drove the vehicle (my wife loved it) and in a little under 2 hours we were heading back driving my wife's slightly used 2014 Acura MDX (that is of course, after making a brief pit stop at the Washington County Fair...lol). Nick, Thanks for making our purchase so pleasant and convenient, we were initially a bit skeptical about purchasing a vehicle out of state, but you really made this an excellent experience!Thanks again!Juliet and Ken P

joi23

Aug 4, 2014

Thank you to Tim Whitford and George Shackle for a great experience . We are returning customers and we continue to come back to the dealership. We recommend the dealership to so many people. Our salesperson George Shackle was outstanding in all areas of the process. .we felt comfortable with our new vehicle because of his expect knowledge of the vehicles and it's amenities. Thank You againHARRY AND Joy Dorsey

susan.technomouse

Jul 29, 2014

I had a great experience at Flood Ford Lincoln. After looking around at several gigantic (read impersonal and pushy) dealerships, I happened upon Flood Ford Lincoln as they had the car I was interested in. My salesman, David Bailey, was friendly and accommodating. It was an all around great experience, and I got a great car! Thanks, David!

linda.kelly.56829

Jul 28, 2014

The team went above and beyond to make this a great experience. Can't thank them enough. This is the 5th vehicle we have purchased and, based on this experience, we will be back for a 6th and 7th. Keep up the great work ethic!

Bert and Sharon

Jul 22, 2014

Outstanding personal care ..we have never been disappointed! Thank you for the exceptional service!

Professor

Jul 17, 2014

The people at the Flood Ford Lincoln of Narragansett are great people. They treat you very nicely and provide excellent service.

SuzTch5

Jul 17, 2014

Found all Flood Ford staff to be friendly, polite, and professional. They completed the service needed in the time that I had allotted.

kippy822

Jul 16, 2014

My husband and I were incredibly impressed with the level of professionalism and concern for the customer. We traveled from Connecticut for a very specific car, and the Flood team was more than willing to work with us, provide us suggestions for lunch, and made registering our car out of state incredibly easy. Thank you for a superb experience!

dennis garberg

Jul 15, 2014

This is the third Lincoln bought from Flood in Narragansett and the fourth vehicle from the Flood family my expriences have always been beyond expectation Thank You , Tim and George for your expert help keep up the good work you have a customer for life

Joseph

Jul 3, 2014

TOLD UP FRONT WHAT AND HOW THE FIX WOULD BE ACCOMPLISED, THEN DELIVERED ON THAT DISCUSSION. DONE THE WAY IT SHOULD BE DONE.

John

Jun 24, 2014

The whole process took 2 hours and I never felt rushed or pressured. I was treated with curtesy and the utmost professionalism.I contcted George Shakel a couple of days before coming down to Flood regarding my need for leasing a new car. George had the correct car picked that met my needs and ready for a test drive. After the drive we discussed the monthly payment based upon what I wanted to put down and agreed upon the number. A smooth process with the finance people and i was on my way. Completely Satisfied.

Paulette

Jun 20, 2014

David Bailey is awesome!!! This is my 4th Lincoln MKZ from David. He always does his best job and we do feel like valued customers.

William

Jun 20, 2014

Did a great job installing after market shocks even after I stripped several bolts trying to do it at home. Very good communication from service writer to me as well. Just like every other time I've taken my vehicles to Flood for service the vehicle was fixed right the first time.

gerardduquette

Jun 12, 2014

I trade-in often (every 2 years or so) and have done business with many different dealers. This was my first experience with Flood, and Ford in general, and it went really well. Very nice group!

smsilvia18

Jun 10, 2014

This was an amazing experience for me. I am so impressed with Flood Ford I have not stopped talking about this dealership to anyone who will listen! Everyone was so friendly and helpful and George Shakel was above and beyond professional and knowledgeable. I am a super busy working mom with little time for car shopping never mind the usual games that go with. George conveniently corresponded with me over email for about 10 days helping me narrow it down to two vehicles and then had both ready on Saturday morning when I was able to come in. At no time did I feel pressured or uncomfortable, in fact, quite the opposite, especially when I sat down with Megan to do the financing. Both George and Megan helped me stay in my budget while getting me into a fantastic vehicle with an amazing warranty and maintenance package. This is the fourth Ford I have owned and first buying from Flood. I will never buy a vehicle from any other dealer, neither will any of my family or friends if I can help it.

Jlblair67

Jun 8, 2014

Tim went above and beyond to make me happy. There were a lot of mix ups and frustration with other dealership. Tim is a man of his word and makes things right as much as he can. I have the upmost respect for him.

Michael

Jun 4, 2014

Everyone we met was pleasant and helpful...from the receptionist (Ashley), the sales person (George), the financial officer (Megan); the head of the sales department (Tim)...all were very curteous, knowledgeable and efficient.

Michele

May 16, 2014

They worked hard to get us an affordable deal. I was relieved that they bought back the first car that we bought from them.

Richard

May 16, 2014

I liked the dealership - George Shakel was indeed veryprofessional, helpful & explained all the features of the vehicle. He also followed up with a number of telephone calls to see if he could be of assistance which I really appreciated

Domenic

May 12, 2014

Everything was perfect-Dave Bailey picked up my car for service and delivered it back upon completion. The problem was fixed quickly.

Michael

May 4, 2014

just as great as always....bought well over 25 new and used cars there and referred many more over the years

Ruth

May 4, 2014

Knowledgable and helpful staff. Reasonably priced work. I trust them which is not easily said of car repair vendors today.

Laura

May 2, 2014

Salesman - (David Bailey) knew what we were looking for and followed up with us when he saw it come in. David and Russell were wonderful....Very friendly and knowledgeable.....They both made us feel very comfortable.

Alfred

May 1, 2014

no nonsense hector and I worked a deal that I felt comfortablewith,even though Lincoln,apparently didn't want to offer the same type of owner loyality as last time,it appears that flood did it's part to make it happen

Belinda

May 1, 2014

David Bailey was a great help and he knew exactly what I was looking! Great salesman and very knowledgeable. There was also a great selection of vehicles to choose from.

Gayle

May 1, 2014

quick, easy, expertly doe and service manager, Stephanie, always helpful and friendly.Your Service Dept. is a large reason why we buy caars from Flood.

James

May 1, 2014

The Service Department is notably the best I have experienced at Flood Ford...I have been a customer for a decade and I would not go anywhere else...Stephanie and the other folks are top notch...I will be trading up in the near term.

Leigh

May 1, 2014

The prices may be higher than other shops, but the specials seem to make up for it. I was able to use the Rewards Program to save money. The woman in the service department has always been exceptional in her job. I appreciate that she takes the time to answer my questions, even if it is busy in the department.

Mark

May 1, 2014

Jim did a great job taking care of me and more importantly my wife's concerns. The car needed some work that was completed in a timely fashion and on my schedule. You have a great staff and should be very proud of how they represent your company.

Richard

May 1, 2014

Because of a prolonged illness, I was unable to bring my vehicle iN for service. When I explained this to your service department, your people arranged to pick up the car, service it and deliver it back to me. I am getting better and will have all my service done there in the future. Thank you

William

May 1, 2014

The Sales staff, the honesty of the whole dealership, and how easy they made things. Everything we discussed before I came in was as promised... the pricing was spot on and they made the whole experience easy and stress free as could be.... I cannot express how fantastic the team here is. I already have recommended numerous folks to their dealership and will continue to-do so in the future.

David74

Apr 28, 2014

My wife and I have purchased 9 cars from George Shakel over the last 20 years. And always had the best customer service with all sales.

katbro

Apr 26, 2014

This is the second Taurus that I have purchased from Flood Ford. The first was at the East Greenwich store in 2005 and this one at the Narragansett store. I have had an absolutely pleasant experience both times. Everyone is so pleasant, friendly and helpful. You can tell that they love their jobs. It certainly resonates to the customers. Thank you to Michelle, Meghan, Hector and Russ. I am absolutely thrilled with my new car. Kathleen A. Brown

webibeay

Apr 19, 2014

Overall fantastic experience with this dealer. From the moment I emailed them, MIchelle Fontaine was courteous, responsive, answered all my questions clearly and honestly in email and via phone. I was given the pricing information, and upon arrival everything was exactly as explained. David Bailey was fantastic, personable and professional. He listened to my concerns, addressed each and every one of them and ultimately provided me with exactly what I wanted for my trade-in, in less than 10 minutes without the typical back and forth.I walked into this dealer with a knot in my stomach expecting the typical "games" and in the end they were honestly, upfront and a pleasure to-do business with. I absolutely will use them again, and will refer anyone and everyone I know to reach out and use them.I cannot express in words how honest, professional and overall fantastic these people are!!!!

Tdemers223i

Apr 15, 2014

Great experience! Flood Ford was very cheerful and knowledgeable. Both Jim and Michelle were extremely helpful. I would buy a car from Flood Ford in the future.

Kathleen

Mar 29, 2014

WHILE WAITING I ENJOYED A NICE CUP OF COFFEE AND DONUT ,READ A MAGAZINE AND BEFORE YOU KNEW IT I WAS ON MY WAY.

vaillancourt

Mar 29, 2014

David Bailey at Flood Ford Narragansett is awesome! He went above and beyond to make sure we were happy and satisfied with our car purchase! He was a pleasure to deal with and we look forward to buying all of our cars from him in the future.

Jon

Mar 25, 2014

Stephanie is super - great customer service, quick to help and delivers exactly what I always come to expect, good quality service for a great product, my Ford Escape.

Charles

Mar 22, 2014

both gentleman we worked with, George Schakle and theguy who subbed in for the finance guy (can't remember his name but he was so nice!!)were super...truly excellent experience!!!

Dianne

Mar 22, 2014

Everyone was very welcoming. Of course, the reason I came was George Shakel. I have been doing business with him for 20 years.

Jeffrey

Mar 22, 2014

There was absolutely no pressure to buy. Everything was clearly stated and there were no hidden costs. Very up front.

Mary

Mar 21, 2014

I was very pleased that George was so attentive to what I wanted in a vehicle and really did everything he could to help me drive home in a car I would love. He, unlike other salesmen I had spoken to at other dealerships, was very honest with me about everything I needed to know when leasing a car and he really took all of the frustration and doubt out of my decision to lease the 2014 Ford Fusion. I absolutely love my car! I will definitely being doing my business with Flood Ford Narragansett again and will also be recommending the business to anyone looking to buy or lease a car.

mmenard888

Mar 21, 2014

Found a used car online and took a drive to check it out, I ended up liking the car and the dealership was very informative, relaxed, and accommodating to what I wanted and what would work for me. I would recommend anybody who ever asked me to check out their selection. They helped me (being a younger kid) feel comfortable and able to get the car I wanted at a fair price. TWO THUMBS UP

Diana

Mar 18, 2014

All of the people who work at Flood Ford are frienly, knowledgeable, and go out of their way to take care of whatever a customer needs. It is by far the best staffed dealership I have ever been to.

Vincent

Mar 17, 2014

I like how everyone goes out of their way to make the customer happy. Stephanie in service is great and Tim in sales makes things happen. Thank you to everyone!!!!

hvwfd74

Mar 16, 2014

My experience with Tim, Dave and Corey at Flood Ford and Lincoln of Narragansett was a very positive and unforgettable. They really put forth a great effort to make sure I had everything I desired in a Brand New Ford F-150 before purchasing it. They really made sure I was happy and satisfied with everything about the vehicle and price that was agreed on. This is my second F-Series Truck bought from Flood Ford and my Second vehicle in 2 Years Bought from Tim at Flood Ford and Lincoln of Narragansett. I will recommend Flood Ford Narragansett to anyone that wishes to buy a new or used vehicle because of the exceptional customer service, and friendliness of the employees that work there. Dave Bailey really made an effort to make sure me and my Fiance were completely satisfied before leaving and also called me the next day to see how I liked the truck and thank me again for purchasing it through him. It's employees like Dave that will certainly make me go back for everything in the future whether it be Purchasing a new or used vehicle or getting all of my service done on my vehicles. I thank Flood Ford and Lincoln of Narragansett especially Tim, Dave and Corey for helping me purchase my dream truck that is completely suitable and compatible for my quickly growing family!

Dawn26

Mar 7, 2014

I have followed Dave from previous Ford dealership, and he positively made an upgraded choice to a top notch organization. I will continue to purchase and service all my vehicles from Flood motor group and David Bailey in the future. Satisfaction beyond reproach.

William

Mar 4, 2014

The ease of dealing with our salesman George Shakel whom we have dealt with off and on for the last 10 years at another dealership. Russ in finance was also fantastic. Very quick and efficient.

Laura M

Mar 4, 2014

I found this dealership to be outstanding! I starting my research on their website I requested a quote and information, Michelle Fontaine sent the info within minutes. She was very helpful and set up a test drive with David Bailey, he was very friendly and answered all my questions. He spent time with me explaining features and options available for the vehicle. I really enjoyed my experience with this dealership. I was totally satisfied, and recommend Flood Ford Lincoln in Narragansett RI for your next vehicle.

David

Mar 3, 2014

I'm always treated with the utmost respect and courtesy at every visit and there's always friendly social interaction between the staff and myself.

Betty

Mar 2, 2014

Your service manager Dan was excellent in explaining what I needed and Hector who sold me the MKS was right there for me, too!

Norma

Mar 2, 2014

Dan was helpful in explaining options for an unscheduled repair with pricing, as well as contacting me by phone to inform me when the recall work was completed. The waiting room was very comfortable, but full ( probably due to last day of the month inspections) so we were grateful for the seating area in the showroom, where we were able to enjoy a doughnut treat while waiting. Being able to meet with a salesman regarding a new vehicle while we waited was an additional plus for us.

Saltshaker

Feb 25, 2014

This has been the best experience we have had puchasing a vehicle. David was extremely personable and very informative without being pushy, which is what we have experienced elsewhere previously. Both the sales & finance staff were very helpful & through to make sure we were comfortable with our new purchase.

Richard

Feb 24, 2014

Could get next-day appointment; provision of quality loaner car; clear explanation of service; courteous and friendly customer service; reasonable expense -- very nicely handled all around

undersea67

Feb 22, 2014

The salesman, Miki, was exceptional in helping us through the process of this vehicle purchase. I purchased this car (2012 Ford Fusion) for my wife and Miki did a great job explaining to my wife all the features of the vehicle, going with her for a test drive, and pairing her cell with the sync. Also, Russ, the finance manager, did a fine job arranging financing and closing the sale (explaining everything necessary in detail). Generally speaking, my experience with Flood is that the sales staff and customer service are always friendly and helpful. I am very satisfied with the professionalism displayed by the salesmen, Miki, and the finance manager, Russ.. I believe the vehicle price was a good value and that I made a worthwhile purchase,

SuzTch5

Feb 15, 2014

Hector was very personable and professional. He paid attention to my concerns regarding finances, etc. and worked hard to meet my needs so that I could get the vehicle that I wanted and still stay within my budget.

BigWaz

Jan 31, 2014

I had bought a new car from George a few years ago when he was at another big Ford dealership in RI. When I called them looking for George, they told me that he had moved. It was only too easy to find him with his stellar reputation. We had a few phone calls regarding the car I wanted, and when George told me they had an MKZ with all the features I wanted and the right miles and price, I told him I wanted to see the car. Unfortunately, I was busy for the next 2 days. George asked...Where are you going to be?.. I told him I was going to Lowes on Route 2 and told him what time I would be there. He met me with the car. I took a test ride, looked the car over, and the rest is history. Great car, fantastic salesman backed by some of the finest people in the industry. From Michelle that did some of the phone work, to Russ in finance and the service department guys' friendliness, this is an experience to be, well, experienced. Thanks George and Company.

azannini

Jan 26, 2014

Flood Ford of Narragansett was very friendly and courteous towards myself. Tim and Hector were excellent to work with. There was no pressure at all and they answered all my questions. I enjoyed my experience there and my daughter loves her car. Thanks Again Flood Ford.

steve2fit

Jan 23, 2014

From Michelle via the internet to meeting George for sales and Russ for finance, the down to earth no pressure was a great experience. They all know how to communicate at a level where you don't feel intimidated. You can tell by their personalities that this is more of a family type of atmosphere than it is a business, that to me means a lot as a customer.

JManzotti21

Jan 8, 2014

I received a call from from an long time aquaintenance (car salesman) who recently switched over to Flood Ford from Rhode Island's other big Ford dealership. He told me about a killer deal on the 2013 Lincoln MKX. So I made the long trip (Ha Ha) from Johnston down to Flood Ford in Narragansett and true to his word the deal for the MKX (102A pkg) was unbelievable. George explained the deal, showed us the features on the MKX and then we took the it for a nice test drive. The ride was the best i have ever had in a large SUV. The deal for the MKX was better than what I presently had for my 2012 Ford Excape. The folks at Flood allowed us to discuss and think about the MKX deal without any pressure or the feeling of being rushed. I still cannot understand how I was able to go from a 2012 Ford Escape to the top of the line 2013 Lincoln MKX, but George and the folks at Flood Ford made it happen. A couple of days later we picked up the new MKX and this was a very smooth and quick process. We spent about 10 minutes with the financial guy, who clearly and without rushing explained the lease agreement. Then our Lincoon sales rep took his time in fully explaining and demonstrating all of the features in the MKX, which included going over Lincoln's Sync and pairing our phone with the vehicle. We left the dealership completely satisfied and completely comfortable with our MKX. Flood Ford has contacted us a number of times since we aquired the MKX to ensure our satifaction and to see if we have any questions or concerns with the MKX. Flood Ford and the MKX has exceeded my expectations for what a car dealership and a vehicle can provide. If you live in central or northern Rhode Island don't fear the drive. Go down to Flood Ford, talk with the folks at Flood and you will see that my experience explained above is how Flood treats ALL of their customers.

DomenicA12

Jan 2, 2014

This was my very first experience with Flood Ford/Lincoln.In leasing my new Lincoln MKS, I was given top notch price and service by my sales person.In addition, every person I came in contact with, at this dealership, could not do enough for me.The entire staff is Friendly and Courteous and Makes their clients feel as they are part of a family.My vehicle is unbelievable and it would not have been possible without the help of David Bailey and Russ, the Business Manager.I would not hesitate to recommend Flood nor would I hesitate to use them in the future. It's a great place to do business and the entire staff really cares about its customers.Thank You Flood Ford/Lincoln and your entire staff

Kelli_Rose

Jan 2, 2014

Jim Cipriano was OUTSTANDING! From his taking over the test drives for Rob (so Rob could keep his previously scheduled appointment) to the final deal & signing of all paperwork, Jim was professional, friendly, not-at-all condescending, he was patient, knowledgeable, and truly knows what customer service is all about. I hope Jim is with Flood Ford Lincoln the next time I'm in the market for a new car. He was GREAT!So was Russ in the handling of all financial paperwork! Russ was patient even though he had to do the paperwork twice with me. You'd never know I was anything but the "only customer of the day" with the graciousness with which I was handled. Russ was very knowledgeable in the Extended Warranties FORD had to offer and explained the differences in tiers of coverage so that I could understand it. He didn't let me get too much insurance but exactly what I would be needing with the vehicle I purchased based on my previously owned car's driving history. I'm very appreciative.Rob was a wonderful salesman too. He worked with me on the original purchase and took as much time as he could with me. I'm grateful for the time he spent and his handling of turning me over to Jim to take over while he kept his previously booked appointment on the day of my test drives.Michelle Fontaine was also wonderful. She contacted me from home one evening after checking her work email and told me she'd be in touch first thing in the morning ... and she was. Michelle was diligent in maintaining contact with me, making sure that I'd make my way into Flood Ford Lincoln within the week. She was persistent but gracious and made me want to check Flood Ford Lincoln out. Buying a car through Flood Ford Lincoln was a very positive experience. I would absolutely consider doing business with them again down the road. From the receptionist's constant smile and pleasant tone and demeanor to manager Tim's willingness to take my call on an extremely busy morning to answer some questions that could have waited for my salesman to make his way into work later that afternoon, my dealings with Flood Ford Lincoln were nothing but pleasant. THANK YOU!Thank you, Jim, Russ, Michelle, Rob, Tim and everyone at Flood Ford Lincoln! You can be sure I'll let it be known that Flood Ford Lincoln is the place to go for a car. You get two thumbs up from me!Kelli

shoshauna

Dec 30, 2013

We were very, very impressed with the care and attention that we received at Flood Auto Group/Lincoln. We were most appreciative with the personal attention that we were provided with. All of the the employees that we had met went well above and beyond to assist us with purchasing the perfect car for our family and did so in a warm and friendly manner. We found each and every employee to be exceptional in every way and we very much value the time and assistance we received. Their dedication to their customers was very evident. We love our Flood Auto/ Lincoln family and we sincerely thank them!

mildon23

Dec 13, 2013

IT NICE TO BE ALWAYS TREATED AS A FLOOD FORD FAMILY..WE JUST LEASED OUR 4TH VEHICLE AND THE PROFESSION AND RESPECTFUL SERVICE IS WHAT WE GET. THAT'S WHY WE KEEP COMING BACK.THANKS HECTOR, TIM & RUSS.THE MILDONS

mjcrutch

Dec 9, 2013

My entire interaction with Flood Ford in Narragansett, from my initial phone and e-mail conversations with Michelle, to my visit to the dealership, went incredibly well. David took very good care of us, and I ended up leasing a new truck because of the outstanding customer service, as well as that of the entire staff. I've already recommended them to several of my friends, and we hope to return soon for my wife's next car purchase!

Debbie48

Dec 4, 2013

I stopped into Flood Ford in Narragansett for an oil change. I didn't have an appointment and it was my first time there and they were more then willing to help me. While having my oil change they noticed that i was in need of new tires. They worked with me in finding some tires that were well recommended and at a good price, I had also signed up for the service credit card after being told that i could get 6 months no interest if i used the card on any work there that was over $250. I was very pleased with all the help that they gave me.

Lawler1

Dec 2, 2013

Just purchased my third vehicle from Flood Ford Narragansett. In 2006 bought an Escape from Dave Bailey and had such an exceptional sales experience when it became time to turn it in I returned only to find he had left. I purchased another Escape (can't remember who from) and continued to have my vehicle serviced at the dealership. Stephanie's attentiveness to detail makes servicing my car so streamline that when it became time to trade in my second Escape I went back and was pleased to see that Dave Bailey had returned. Can't say enough about Dave's customer service. He arranged for me to take a Lincoln out overnight to test drive, had one of his associates (Tim) sit with me and review all of the "bells and whistles" to train me on my new ride. I have never had so many people comment on my car. My response to all is a quick one "go see Dave Bailey he will exceed your expectations, make you feel you were treated fairy in the process; and you'll have some fun too".

Kennashjr

Nov 25, 2013

Dealt with Michele Fontaine, Tim Whitford and Jim Cipriano. All were great to deal with and very professional. Would do business at Flood Ford again without hesitation.

ariesp80

Nov 15, 2013

I feel that the overall experience in receiving the car that I loved as well as getting the best deal offered with exceptional sales service can not be beat. I was called with news in regards to a possible early bird special that I couldn't pass up and within 24 hrs of the phone call documents were signed! Hassle Free

Shawn petrucci

Nov 15, 2013

Salemen was great, very friendly and welcoming. I would recommend going here to purchase a car to anybody. I was very pleased and plan on returning

Victorialeblanc

Aug 22, 2013

I purchased my vehicle here as well as the extended warranty. The purchase went smoothly and I have since traded it in. All I want is to fill out my paperwork to get the remainder of my warranty back via check. I realize it isn't a sale but I was still a customer and have done this with other dealerships in the past, never has it been this difficult. I've left 4 messages and finally 5th time was a charm I reached someone! However, I have yet to receive the paperwork. I have called corporate as well, they weren't all that helpful either, so I probably will not ever be getting a Ford in the future. I may personally not have gotten a ford, but our company still purchases Fords and only Fords, so they should really treat their customers well even if it isn't through a sale. I hope I can get my refund some day. It's been about one month now and I have gotten nowhere.

djac

May 25, 2013

Flood Ford of Narragansett's Stephanie Harvey, Gator Collet and Russ Richards, who work in the Service Department, gave us unparalleled support as we worked to maintain the quality of our non-Ford vehicle and then came to see that we needed another car. They never said so, and they worked hard with us to help us maintain the vehicle ; they never suggested we do business with the dealership beyond the repairs. They absolutely earned our business by earning our trust through their professionalism and empathy. We recommend Flood Ford Service without reservation, whatever brand of car you may have.When we decided that we would work with Flood Lincoln Ford of Narragansett for a new vehicle, the Service Department was genuinely grateful for our decision and directed us to the best car salesman with whom I have ever worked. Robert Bell took the time to understand our needs and our desires for our next engagement and recommended a solution that perfectly met them both. His personal empathy and knowledge of the car business from soup to nuts really impressed us. We were never pushed toward a solution, that we were given ample time to make our decision, and the total solution put us far ahead of where we were when we started our work with the dealership.This is a relationship my wife and I look forward to continuing for years to come, and we recommend Flood Ford, Robert Bell, and the Service Department enthusiastically. Their professionalism, their knowledge of cars and of the business of cars, and their commitment to total customer satisfaction are truly outstanding.

derekgray733

Apr 2, 2013

This was my fourth leased Fusion since 2006, and all have been with Flood, as well as my entire service history with these vehicles. The Sales, Service & Finance teams have been exceptional to work with. I would recommend Flood Ford to anyone in the market.

pmeghan

Jan 6, 2013

I absolutely loved this dealership. The way i was treated there exceeded my expectations, they really made me feel a part of their family, and they have me the best possible deal on my new 2013 mustang. I would recommend this dealership to anybody interested in buying a new or used car.

lazyfish

Dec 7, 2012

I visited flood ford for the second time looking for a lease situation that would work for me, It was the end of the month & very busy in the show room. Jason was fantastic. He had a lot going on but was very helpful and attentive.I took a quick test drive and then needed to catch a ferry. Jason said that he would get some pricing for me and be in touch later in the day. He called a few hours later saying he was still working on getting me the info but wanted me to know he was working on it. He called back again with said info. I went back into the dealership the next day in the " 11th hour". It was again very busy but Jason was right there to meet me.I took another test drive and then sat down to work on getting the lease put together. Jason got things started and as we waited for credit approval he had another customer. He continually checked in and a fellow sales associate Robert Bell sat with me and got the rest of the paper work put together. I felt very well taken care of. I was never left sitting alone and was actually quite entertained. Always good to connect with people & enjoy their company.I thank both Jason & Robert for their help, attention & hospitality !!!Happy Holidays to all !!!Be Well-carolyn "coco" collins

Donna Stansfield

Dec 5, 2012

This was the most pleasurable car experience I have ever had in purchasing a new vehicle. The staff and atmosphere at Flood Lincoln is one of the most genuine one that I have encountered in my over 50 years of driving. Everyone I dealt with was courteous, friendly, and helpful and when I have had to return to the dealership this atmosphere of the customer is a priority always prevails. Jason was a pleasure to deal with as well. Thank you for making this experience a good one and by the way I love my new MK Z.

jedorgeorge

Dec 4, 2012

Not too many people look forward to the whole car buying experience and I am included in that group. So the first dealer I went to did all the traditional things and fulfilled my expectations. When talking with Bill Stamp, he enthusiastically recommended Flood so although it was a bit longer drive, I called and made an appointment. So a friend of mine and I met Tom and his approach to sales was very different. We embarked on a journey of learning all about this car, a real soup to nuts explanation of all the features and benefits so that by the time it came for a test drive, it all made sense. I was pretty sold on the car based on what I already knew but with Tom's graduate course it became a done deal. Once we got down to business there were no games or bs, just a quick and straight forward negotiation. I had no intention of buying a car from Tom on the first day but it is a testament to Tom that I did. Everyone there at Flood was great. They put together a financing package quickly and at a better rate than I had hoped. Everything went very smoothly and very quickly since they don't waste time on a lot of bull. I think their approach shows a lot more respect for the customer.

webibeay

Oct 28, 2012

Absolutely outstanding dealer experience. Very professional, kind, courteous, and ultimately honest and treated me with respect. Internet sales representative Emmett Patriquin was very responsive and provided me with all the information needed upfront. Sales consults Jay Carlson was fantastic not only getting me the exact car I wanted, but walking me through the price negotiation (which was practically stress free). Finance person (Kevin Barry) was awesome and explained everything completely and in a non-pressure manner. Gave me a very fair price for my trade, and were very upfront about the price of my new Fusion. For someone who has bought many cars from that "other" large RI Ford dealer this was a breath of fresh air. I cannot thank them enough - you have a customer for life here.Thanks again Guys - You all rock!!!

jamask

Jul 10, 2012

David and his trainee (sorry forgot his name) were very knowledgeable and went the extra mile to make my car buying experience at Flood Ford a Great one, I would recommend Flood Ford to everyone and I will defiantly buy my next vehicle here!!

karen24

Jun 15, 2012

We had a difference of opinion and Flood Ford went above and beyond to help solve our issue, I really appreciate your time. I would recommend this dealership.

markmccon

Jun 4, 2012

The sales team at Flood was great from the moment I filled out information online until I drove away in a new Lincoln (24 hours). Since then I have been contacted by email and phone to make sure my experience in the new car was everything I had hoped for. I will recommend Flood Ford Lincoln to family and friends as a professional, no-pressure dealership with good people and great value. I could not be happier with my decision.

jeep1115

May 24, 2012

I bought this Ranger at Baily-Flood and has been serviced only at Flood. The showroom and service are great and very friendly. The Ranger on the other hand, requires service every 6 months it seems. I like this truck but simply can not afford to keep it on the road. Yesterdays state inspection at $1500.00 was the last straw. Maybe its a lemon, I dont know. Love the dealership though.Wayne

hwhittier

Apr 24, 2012

This purchase was my daughter's first car. Everybody should be able to have such a great experience. The deal was easy and honest and she got exactly what she wanted.

Yingying

Apr 10, 2012

Very good experience, good people to work with and very thoughtful for customers. I'm in CT but they take care of every paper work and even inspection. I'm impressed and will recommend thus dealer to others.

SmbRing

Mar 15, 2012

John was amazing and unlike any car salesman I've met. He took his time with me and didn't hound me if I said no to something. He was patient. Also, Meghan was very easy to work with. She could tell that we were new to the system and helped us through the process. She did the best she could which was more than we expected. We will be with Flood Ford for life.

friarpaw

Jan 31, 2012

I wanted a Ford product because of the company's recent strides with quality and relationship with the UAW. Pride in the company was evident within the dealership and they worked tirelessly to get me into the truck I wanted. Thank you. Peter

lorihawks

Nov 16, 2011

The finance manager, Melissa, was fantastic! A big thank you again to your fantastic finance manager. She rocks. I think the price could have been negotiated a bit further, but overall, this was our most positive car buying experience yet. Lower stress than other dealers. Thank you!

hakim1111

Nov 1, 2011

Im a frequent buyer of Lincoln cars, and This is the first time I buy a car from Honest people that treat Clients just like they treat themselves .A++ Dealer will do business with again.

ladiosadeluna

Sep 5, 2011

Bob was very helpful with answering all my questions about the car I bought, and after I bought it, he went over everything with me, from how to turn on the lights to how to sync my phone with the Ford Sync technology. Meghan was very nice and helpful with the financial end of the deal, taking the time to explain everything to me and help me with the process, it was my first time buying a car.

gansett

Jul 22, 2011

Wonderful service!!! Everyone that I worked with was very honest and very quick follow up. So excited to work with Flood Ford for all of my service needs! Bob Doiron / Meghan Shovelton were awesome, made the whole car buying process easy!

donnarizz

Jun 14, 2011

It was a great experience from beginning to end. Everyone was very friendly, attentive and knowledgeable. Emails were answered promptly, appointments were kept. Bob even arranged to have another car I was interested in brought over from another location so I could test drive them both at the same time. I've already recommended the dealership to my friends. Thanks for making my car buying experience easy & stress free!

mmd6

Jun 7, 2011

It was a great experience working with Earl Collins at Flood Ford Lincoln in Narragansett Rhode Island. He was very nice and I felt like he was working with me and really trying to get me the best deal possible. He went over everything with us in detail. Made sure that we understood everything. He always stayed in touch while looking for the vehicle that I wanted and made sure it had everything I wanted. He went above and beyhond in every aspect of the sale and even stayed late with us once we purchased and had possession of the vehicle to show us how everything works in the car. He set up sync and all other accounts he even helped me set up my phone on the bluetooth and put the plates on himself. I would recommend the dealer and salesmen in high regaurd.

daker4him

Apr 13, 2011

I called Food Ford and told them what I was looking for and in what Price range I could afford. In about a week or two I got a call saying they had the perfect Car for us. Once I saw the vehicle, I bought the car that day!! My sales person, Charlie Metivier was great!!!

quintstale

Feb 8, 2011

What I like most about this dealership is I don't feel like I'm going to a dealership to get my car serviced. From my intial phone call with Russ to schedule my appointment, till I drove home after my appointment I felt as if I visited a trusted family friend who knows how to work on cars. As a woman who knows little about maintenance on cars, I am always treated with respect and friendliness whenever I have a car issue be it an oil change or a scratch. That quality will bring me back to this dealership again and again. I highly recommend this dealership to all my friends and loved ones!

ranastasia

Jan 28, 2011

Willingness to manage a small repair and correct a problem related to the repair. Service staff are friendly and efficient, they promptly gave me an appointment and took responsibility for a problem caused by a contractor. I have already recommended the dealership to others.

Norbert Morin

Jan 19, 2011

Outstanding dealership with no pressure - customer service department was excellent in answering questions and provided great service. Ford quality is not overrated - this is my first american made vehicle in 20 years - definitely not dissappointed. One benefit which I had not even contemplated at the time of purchase was that they have their own collision center. Something I had not even though of. I would definitely recommend this dealership to others.

lbalnaves

Nov 3, 2010

This was the best experience I have every had buying a car. All the staff made the experience easy. Everyone went out of their way to make me feel appreciated. Megan went the extra mile to find the best interest rate. Bob handled everything, even the box with the contents of the car I traded.

pfet226

Nov 3, 2010

I leased a Lincoln MKX Limited addition from Flood Ford in Wakefield, RI. The process was smooth, enjoyable and seamless. Yes, I actually did say, 'enjoyable'. I've already had the first oil change and that service was done in an expedited manner...and I recently popped in on my way to work as one tire had a slow leak and they took the car right in and fixed same within such a short period of time that I was not even late for work! Overall, the entire staff is exceptional and proud of what they do and are happy to serve all customers - no matter what their needs may be. I would recommend this dealership to all family and friends that are looking to get into a new vehicle!Best Regards,Patti Fetta

jboulmetis

Oct 26, 2010

Great dealership, friendly people, excellent service. Have bought 5 cars over the years. Service department has always accommodated us and fixed whatever needed to be fixed. Sales staff have always been courteous. Always have owned Ford products and will continue to do so.

dgrislis

Oct 25, 2010

Flood makes the buying process an easy, no hassle sales process. I was in and out in 45 mins, once I decided on what I wanted. I have purchased cars elsewhere, and it's a process I usually dread. It's much different with Flood. They are professional, easy people to deal with.

Kabilyo

Sep 28, 2010

Went in with my brother-in-law to buy a used truck. We found it originally on their site and Charlie was very helpful before we even walked in the door. The info on their website was good but there's nothing like a face to face.Everyone was very friendly and made the experience painless.