Flow Volkswagen Of Greensboro reviews

Arland Wood

Nov 25, 2016

In the last 5 years, I have purchased several new cars from Flow VW in Greensboro. I have always been treated very well and always was able to get the vehicle that I wanted. The service department in my opinion is top shelf and the folks are always willing to help in any way. I consider several of the sales staff my good friends.

Mike H 123

Nov 22, 2016

My wife and I were in the market for a car a year and a half ago and we had been through the "run of the mill" Good Ol boy double talk. Honestly we were tired and very frustrated. We pulled into Flow VW GREENSBORO and we sat with Rob Garrett who LISTENED to our needs and budget requirements and he directed us to the Jetta that I am proudly still driving. Later we met Angela Obi in their Finance Dept who worked through many options and found the best fit for us. And it honestly was. We left happy and astounded that we had just bought a wonderful new car and we did not feel as if we had been run down and settled for something that really didn't suit our needs or budget. Not the case here Rob & Angela literally treated and respected us as if we were family. A week ago, we decided that we needed a second vehicle and there was no question as to where we were going. Again, above class people and professionalism who honestly cared about us and our needs along with a couple hugs and meaningful handshakes. Rob Garrett &Angela Obi certainly set the standard in Auto Sales professionalism and we consider them very good friends.

WZDIESEL

Oct 14, 2016

The service department has the worst customer service ever! they were to look my car over, wash it and check the brakes because they were making a noise, the service underwriter said that is normal because of the material the pads are made out of but after they looked at the brakes they said there were 5 mm of pads in the rear and 8 mm in the front. the car wasn't washed even though they told me just before i got in it had been. i took my car back and every time i would stop it sounded like they were metal on metal. finely i decided to just look at them myself and found the inner pad was completely gone. i called them up and they said to bring it in again (this was 5 days later) i was told that the brakes and rotors now needed to be replaced after only 700 miles from my driving the last week. they said the charges would be $500 +++ i told them i was willing to pay for the pads and service but not for the rotors which would have been fine if they had seen the bad pad in the first place and that i thought they should pay for the rotors. the service manager told me that it wasn't their fault and they would be willing to pay for 10% of the work done, so rather than arguing with her i just said go ahead and fix them. when i went to pick up my car the window switch was loose for some reason and it had to be taken back and worked on while i waited. when they brought it back out the next time the service manager asked me to come look at the loaner car i was given to drive. she she completely flipped out on me about how the car was muddy and how they actually sold the cars at the dealership and it was completely ridiculous that i would bring it back with some mud on the floor mats and on the arm rest (two days ago we got about 5 inches of rain here from Hurricane Matthew so shocking it might have gotten dirty) she told me that they normally make people pay for cars being brought back dirty but in my case they would just put me on a list so i could no longer get a loaner car. this will without a doubt be the last time i go to flow greensboro and think the dealership should reconsider Donna Voncannon role in management and in a position of dealing with people on any level.

mikestib1

Mar 19, 2015

i was considering buying a used car in Winston Salem and as I live out of state, I called there service dept with the VIN to check if it had been serviced there. They told me it had not but told me the vehicle 30000 service was covered by a maintenance program and they would be happy to take care of it. I recommend them my friends in North Carolina. They truly know what customer service means

ggrinst

Dec 5, 2014

Purchased a new VW from the Burlington location. Great experience and great customer service. I was very pleased with this dealership and all their help.

court.carroll29

Oct 15, 2014

I purchased a new Jetta in June of 2014 and I have to say that Flow VW of Greensboro made the experience an absolute pleasure. The sales staff, particularly Annette Altizer, is incredible, truly listening to what you want and delivering service that goes beyond expectation. Since purchasing my Jetta, I have been back twice for routine maintenance checkups and detailing and I have to say each time I returned, they have remembered who I am and have treated me like family, going above and beyond to provide me with the best service possible. I cannot recommend this dealership enough.

FahrvergnuegenLove

Oct 13, 2014

I am from Pennsylvania and i visited my in-laws this weekend. I don't care for reviews normally, but this time around, i had to brag about the service. My wife and I own both, Audis and VW's. This weekend, i stopped in to buy wiper blades for my In-Law's Tiguan and upon arrival we were greeted by Wesley Rhoads. Wesley took us directly to the parts counter, and made it a point to wait and make sure we were taken care of. I expressed a wish to see the parts for Audi as my key fob was very weak and it needed the battery. Wesley walked us to the building next to VW and we were able to fix the key issue. He also offered us a cup of coffee and a snack. We were not in to buy a car, but we were handled professionally and with respect. For the short time i have met and known Wesley, i can tell you one thing, he is courteous, respectful and most importantly very knowledgable about the VW product. He drives one, he is enthusiastic about them. See him when you are ready for your VW. Thank you Flow, thank you Wesley!

shownuff

Oct 29, 2012

call about getting service on a vw,service dept very un friendinly, if not trading in for another car, but not now will go were prople thank u for your business,not hve attitude ...really upset me....

Talibgm1

Jun 8, 2009

I forgot the name of the person I work with (Indian Guy). He was great. I also purchased my car here. Overall I have enjoyed the service provided. I think the prices are a but high for parts and labor, but again the customer service and work performed is above average.