Ford of Northampton reviews

Groover

Nov 28, 2015

very pleased with employees and the knowledge they had when asked about cars, friendly, professional and helpful. Would recommend this dealership very highly. Very pleased

Suzanne

Nov 27, 2015

As always, the service team provide excellent service

Kim Niedbala

Nov 17, 2015

Very Excellent Experience Everyone very friendly and professional. Would definitely let other people know to go here for a vehicle.

Shaun S. Fifield

Nov 11, 2015

Very timely! Pleasant comfortable wait. Good understanding of problems and tasks.

paul

Nov 7, 2015

Roger once again provided us with outstanding service.

anonymous

Nov 5, 2015

all went well; a prior customer so was happy to go back

Norm01035

Nov 5, 2015

Check-in staff for service are very helpful and prompt to get you in. Their estimates of how long the service will take are generally excellent. If there is any problems beyond what was expected they call right away.

Liz

Nov 3, 2015

The sales staff and service department are always pleasant and curtious

kbc838

Nov 2, 2015

I had a warning message show up that said "engine power reduced" so I took it to Northampton Ford as a precautionary measure. I know nothing about cars and apparently all it needed was more coolant. They called me after the "repair" was complete and charged me $130 to put more coolant in my car. This included an hour of labor they supposedly spent testing to make sure it did not need any further work. I am a 22 year old female, new to the area and am very disappointed they took advantage of my lack of car knowledge..

Gerald Rose

Nov 1, 2015

Extend expiration dates on oil change coupons. Also, offer them more frequently.

Ensntn

Oct 31, 2015

I went to Northamptn Ford on 9/15/15 to have a tune up done and I had asked them to check my brakes to see if it was time for new pads. At the completion of my service they give me a report saying my brakes were fine. My boyfriends brings my car back to them today, 10/31/15 to have my brakes done and they are now saying that I need new calipers and new rotors. When my boyfriend called me to tell me this, I went and found the report and told him that 6 weeks ago Northampton Ford told me my brakes where fine. When my boyfriend asked them how my brakes where fine 6 weeks ago but now I need new rotors and calipers, they said there was nothing in the report that said I asked them to check my brakes or that they did check my brakes. I was appalled to hear this as I stood in my living room holding the report that stated my brakes where fine. Long story short, don't trust Northampton Ford!

Julie W

Oct 19, 2015

Love this place, just bought a Honda CRV 2013 from them and they still treat me as though Ibought a Ford! Nice waiting room, friendly people, service happens right on time, fresh realcoffee (not Keurig) -- it's the best.

minnie82857

Oct 19, 2015

Bill Richards and Jon Hastings are 2 of the best "car guys" in the area. They got me that car I wanted with the payment I wanted with no hassle. They bought my old lease also.

Bax

Oct 18, 2015

Hat's of to sales Joe Plasse. He made my visit and purchase fun which is the way purchases should by and not intirely on making a sale. Enjoy the visit and drove of 2 days later with my new F-150. The entire staff made the purchase a very enjoyable experience. Thanks again Joe

Unsatisfied!

Oct 11, 2015

I have only been here twice and both times have left and had other issues with my car that did not exist BEFORE going here. I only had "The Works" this time, but after having tires rotated (part of this "deal"), I had the worst sound coming from tires!! The back tires were not put on flush and the front tires were tightened too much, none of tires were cleaned of salt and dirt when they were off! This is service??? Terrible service if you ask me, and I will not ever go back to Northampton Ford! I am very disappointed because I was hoping to find a place to trust, apparently I was wrong!

Kayce

Oct 10, 2015

Brought my car in for service. Had brakes check, inspection sticker and steering

Jim Trasatti

Oct 6, 2015

Thank you for the great customer service!I would recommend this dealer1

KW, Amherst

Oct 3, 2015

I had my '09 Flex serviced and repaired at FON for the past three years. After an accident I had sent my car ther eto be repaired, they outsoured the body work to another Sarat Family Business in Chiocpee. The repiars took over three months to complete and I had to go back three additonal times for them to get it right. That said I still stayed loyal to the dealership in part to assure the warranty would be honored. So when I noticed problems with the transmission I brought my car in for review four separate times in 6 months to have it checked. Even though the slippage and hard shifting were obvious to a laymen like myself the service department insisted "the transmission technician reviewed it and coudl not find anything". I finally brought the car in one more time and insisteid this technician ride in the car with me, within two minutes of driving the car he said the transmission needs to be replaced and will not lasst much longer. This is when George, the service manager, informed me that my warranty had run out the week before and the repar will likely costs $4,300. However to know for sure I need to commit $750 just for them to open teh transmission and diagnose it thoroughly, at which time it would be disassembled in theri shop and I woudl really have no recourse but to have it repaired there at full costs. The frustration is I had the car there three weeks earlier for the same problem, only difference is I didn't have the "tech" drive the car with me. FON made no effort to do right on the price or accept any accountabilty for their poor diagnosis. I have since ordered a tranny online and had a local shop put it is for less thna $2,000.

Mary Peterson

Oct 3, 2015

Appointment are on time. The people in the service department are very courteous.

NorthamptonFord

Oct 1, 2015

Pleasant service department, did all they were asked and car was done on time. Would go back without question. Nice to see my salesman, Roger Jordain, who is the best!

Collis Miller

Sep 25, 2015

My wife and I have had excellent service from Ford of Northampton for many years, and have recommended this dealership to our friends and relatives in the area.

Shaun Eseries

Sep 21, 2015

New experience for me, was all in order from your side. Insurance came through settlement could have come a day earlier. You all beared with me.

tracys29

Sep 21, 2015

Had a good experience buying my new Ford Escape. Jon was friendly, knowledgeable, and easy to work with. Found me a vehicle that met my requirements/needs. It was helpful for me to take the vehicle for an overnight test drive to show my spouse, and so that I could "live" with the vehicle for a bit. Felt I got a fair deal on the vehicle.

George Fuller

Sep 14, 2015

Great service as always. I drive up from Southern Connecticut because I am so satisfied with the ongoing service.

Micki Curran

Sep 11, 2015

Great experience! Loved the interactions, support, and guidance. Wouldn't hesitate to recommend or purchase a car from them again.

Shadow*12

Sep 10, 2015

It was Great!!! Jon really got us the truck we needed! With great rebates and priced right! Thank you for a wonderful experience! Ford of Northampton is the place to go and ask for Jon!

ValleySurvivorMan

Sep 10, 2015

I visited many dealerships looking for a used car. Compared to other dealers, Northampton Ford respected my time, my budget and I got a fair deal.A different dealer across the river from Northampton, by comparison, kept me in their showroom for three hours, trying to wear me down, before I got up and left.The sales team at Northampton Ford treated me fairly and listened to what I had to say and what I wanted. They did not waste my time.I also got fair deals trading in my used truck.Being treated fairly, being respected and listened to and getting a good deal was all that I wanted. And they delivered.

Robert Sass

Aug 30, 2015

Fast, efficient and well done! Great experience. I booked the 7:30 am appointment and I was out and on my way by 9:00 am.

bruce

Aug 29, 2015

the salesman went out of his way to help us. great dealership. had the car I found on the internetno high pressure sales good experience.

Gerry

Aug 28, 2015

The problem was identified and fixed in a timely manner.

Hadley McD

Aug 28, 2015

Very helpful. Reasonable price.I am pleased. The service and parts people were friendly and had clear answers to my questions.

Coz

Aug 9, 2015

Friendly dealership provided the car I searched out. Dealer had the car and provided a smooth transaction. Staff was courteous and professional. Car was as advertised!

Edward Piziak Jr.

Jul 25, 2015

I am pleased with my service visit and the quality of the work performed.

airnoho

Jul 25, 2015

Top notch dealership great people to work with great location extremely friendly and fair I will go back for Service and I will buy there again

Fordowner

Jul 20, 2015

I purchased a 2103 Ford F250 truck on August, 16, 2013. On 3/16/15 Ford of Northampton replaced the left driver's side mirror due to mirrors sticking and not in synch. Very satisfied with the workmanship and replacement. Then on 6/23/15 the right side mirror was replaced for the same reason. The Service Department was very helpful and courteous during this process. That is why I gave this dealership a five star rating.

Alison

Mar 24, 2015

It has been several years since we purchased a new car. We started looking on Sunday, and by Friday we were driving our new Escape, amazing! We've had the Escape a little over a week and we; my wife and I love it. Our salesman; Kevin MacDonald answered all our questions. He was very courteous and knowledgeable. He took care of all of the details so that the car we wanted was ready for us on Friday.

Deborah Martin

Mar 21, 2015

As always, Ford of Northampton took care of my car professionally and on a timely basis

R.Giusto

Mar 4, 2015

This dealership is run by the best car people in the business

cards102090

Mar 1, 2015

Service was prompt and within a reasonable time period. No long wait time. They also checked my brakes as requested and told me that they were fine.

Joe

Mar 1, 2015

Fast, efficient, and friendly. Service staff is just awesome! Easy to make an appointment. The entire staff is friendly, salesman Joe easy to deal with and very understanding of my needs. i like the way the manager Bill makes it a point to come over and say hello as you are in the clean comfortable waiting area. This was my second F150 purchase from Ford of Northampton in 3 years.

paula01060

Feb 18, 2015

The Northampton Ford dealership is excellent! Their service personnel pays attention to you and gets the service or repair done right for you. I go to them for oil changes because the price is right and they are careful.

JimHadley

Jan 23, 2015

Got my car inspected. Took just a few minutes. People were friendly and professional

Fish

Jan 22, 2015

The staff was friendly and accommodating for myself and my 2 year old. We worked with Edward Elliott and I though he was so professional, knowledgeable, and friendly. I will be coming back, Thank you!!!

rfw7

Jan 15, 2015

Nick Waddle was extremely helpful, courteous, respectful and easy to deal with! I would 100% buy from him again! I had a problem with the car they did not know about that was not under warranty that they will take care of for free, since I had just bought the car.

Lee

Dec 31, 2014

Ford of Northampton is by far the best dealership I've ever done business with, exceptional knowledge of product, very professional in handling the sale from the time you drive in until the time you drive out. Melissa, my sales person went over and above what anyone would expect. Lynda, the very knowledgeable and meticulous paperwork person had me out in a flash. The sales manager was exceptionally helpful in locating a car not in stock. I would urge anyone buying a car to consider Ford of Northampton.

johnbbrady

Dec 12, 2014

I came in with "noises". The problems were found and solved. I feel that some serious problems were avoided by the repair. Great job Northampton Ford!

joe.gillmeister

Dec 10, 2014

This was my first expire nce buying a vehicle. The folks at Northampton ford were very friendly and helpful. Very happy customer will be back in the future.

CustomerQuestionmark

Nov 22, 2014

My experience purchasing my 2013 Focus Hatchback was fine; I dealt with a nice salesman who is no longer there. However, when I have talked to other salespeople there with general questions about models of Fords, I have gotten answers which were very characteristic of the stereotypical slick car salesman. One of them told me I couldn't trust Consumer Reports magazine, the most impartial resource in existence for consumers. I find the people in the service department unfriendly; I don't feel like a valued customer, even though I have been going there for decades and have purchased 5 cars there and referred a buyer to them. They are also not technologically savvy or helpful. I go to this dealership, because it is convenient; that's all. And they're not terrible. I do like that they have occasionally given me a ride home when they needed to keep my car longer than I had anticipated.

Joe

Nov 11, 2014

Great dealership, honest straight forward, nothing hidden, always upfront. Very easy to get an appointment. Everyone (from salesman Joe to George and Brian in service to Don in Parts) is friendly and will do whatever is needed to accommodate you. Five stars all the way around!

fordsquared

Nov 11, 2014

I am thrilled with my new car, and I think I got a fair price on the car and the trade-in. I just have two minor complaints. When I showed up to close the deal and pick up the car, there was a pretty big scrape on the passenger-side door handle. When I pointed it out to my sales rep, he had it fixed right away, but it should have been noticed and fixed without me having to point it out. Also, the closing sales pitch about the five different available extended-warranty packages stole 30 minutes of my life that I'll never get back. I really didn't need to hear a list of every single type of spill that the cloth protection package will repel. Overall my experience was good. If you paid a bit more attention to detail on delivery, and less to the warranty sales pitches, it would have been truly exceptional.

humpdump

Nov 4, 2014

Don't know of too many people that look forward to going and have their vehicle serviced like I do. Know I will always be greeted by professional people. Whether I wait for my vehicle or leave it, I know it is in good heads. Was so pleased with this last detail job that I had done and hope they never change from them.I was fortunate enough to talk with you, Scott and also George. Always a pleasure doing business with Ford of Northampton

pkrawski

Oct 31, 2014

Fast service, excellent price. We had a fair trade-in although I wanted a little more.Linda covered a ton of information even though it took a lot of time, it was worth it.

LILLdriver

Oct 26, 2014

I ave only driven my car for a couple of days, so all I can attest to are the sales people. I must say that it has been the best experience that I have ever had. No pressure. I was treated with kindness and respect. I was given time to think things through and ask questions. I was given help with the new technology (hadn't bought a car in 10 years)...and assured that I can return for more assistance if I need it. These are the kind of people I like to deal with and I would recommend them to anybody.

ckgrimm55

Oct 20, 2014

Great service! Even though an item I had installed had failed, the service department was able to remove the part and still get me out in a reasonable of time.

Gary Ciaschini

Oct 11, 2014

Brian is always pleasant and knowledgeable. He is the reason I return to Hamp Ford for service..

scooter3546

Oct 11, 2014

Service has been great . Though it did take me 1.5 hours to get an oil change , even with an appointment. Buying experiance was excellant. They truely went out of their way to find and get me the car I wanted. I would recomend them any time.

Hillhouse

Oct 11, 2014

Josh Bolan was my customer service representative. He did an excellent job. He notified me when the car service was complete. He had it completed in the requested time.

Grand Marquis fan/buyer.

Oct 9, 2014

I 'used' Jon(athan) for a pre-purchase inspection of a local car. His precision, care, understanding, communication and detail were above and beyond that which I'd expected and led me to a greatly enhanced understanding of the vehicle in question and enabled a comprehensive review of my onward strategy for the vehicle. He's also a splendid human being and a great asset to Ford of Northampton.

Tom

Oct 8, 2014

It took effort on the salesman's part, but we got exactly what we wanted. Other than the pain of writing the check, the process was stress free. Highly recommended Dealer!

ET1945

Oct 6, 2014

Everything was really good. Guess I'm always amazed at today's cost. Nothing personal. Thank you for taking care of the problem so quickly.Estelle

grouch

Oct 1, 2014

our ford escape needed a recall item installed, it only took a short while to be installed while I waited.

Fan of Northampton Ford

Sep 28, 2014

Excellent! As always, Northampton Ford service department is the best. Customers are treated very well.

adrihopp

Sep 28, 2014

Was treated with friendly, helpful and knowledgeable service from the employees at the Cottonwood Kia service center. Bryan was prompt with scheduling me for service and gave me up-to-the-minute information about what service my vehicle needed and what the costs of the repairs would be. He helped me prioritize services and determine what would still need to be done at a future date, the cost of that, and how I would go about scheduling and completing that service. I left feeling that my car was well-serviced and safer to drive. Thanks, Cottonwood/Garcia Kia!

Paul. Ford guy. Bleeds Blue

Sep 3, 2014

As always, my purchase at Ford of Northampton was simple with no pressure or back and forth haggling.

mesweeney1021

Sep 2, 2014

I had to bring my truck in twice to have this issue resolved. Apparently there is a service bulletin specific to this issue. The first time they "lubed" the UJoint and claimed it was "fixed"- which is the first protocol. Right from the time I picked the vehicle up at the dealership, the issue was not resolved but all the service techs were gone (Friday end of the day). I called the next morning to schedule an appt for the following Friday and promptly brought it back with some paperwork backing up the research I had done to help them pinpoint the issue. This time the problem was fixed. It always seems the service desk personnel are really put-out by their jobs to listen to the customer.....not all of us are morons!

Paul & Joan Zawalick

Aug 29, 2014

Our experience at Northampton Ford was excellent. Joe Plasse was very helpful in explaining everything about the Ford Edge. No was ever before explained anything. The financial person Lynda did the same. Thank you so kindly. The service personal were great too. Keep up the good work. Paul & Joan Zawalick

Bob S

Aug 28, 2014

It was an absolute pleasure to deal with the folks at Northampton Ford. Julian and Linda were fantastic. Professional, helpful, patient and went over and above expectations. Great team of people that were very focused on customer satisfaction.

KDSully

Aug 17, 2014

Such an easy process! I love my new Escape Titanium.

rhollingsworth

Jul 26, 2014

We had oil changed and filters replaced with service of AC unit in vehicle. At this time we have experienced no additional failures are issues.

proud owners

Jul 25, 2014

We really appreciated Kevin McDonald's good sense and skill - he understood what kind of people we are and found us exactly what we wanted (well, actually a little better than what we wanted - we were looking for a used car and ended up with a new one) while staying within our budget. No hard sell, just honest and matter-of-fact.

Eurbina

Jul 12, 2014

Had a great experience buying my car I got exactly what I wanted. Melvin was very nice and patient with my husband and I. I am very happy.

Frank70

Jun 24, 2014

Leaving work one day the engine light on my Ford Freestyle, 2005, came on and the engine went in to "failsafe mode" My mechanic said it had to go into a dealership. The code read throttlebody control and flash something (I don't remember). Originally, George said the throttlebody had to be replaced and it would be about $1100.00 total. I had pulled an NHTSA service bulletin that seemed to detail my exact problem, noting that the warranty had been extended on this part to 150,000 miles. My car had about 135,000 miles. Initially Ford had said the part or model number did not match the ones involved in the NHTSA bulletin. The bulletin stated that around 2011 or 2012, the problem was identified and the dealers were instructed to clean the throttlebody control, and that this solved the problem for a while, but it did come back. Around 2011 or 2012, we had this problem and this service performed at another Ford dealership, so it seemed as though this was the exact problem noted in the service bulletin. George and Brian called Ford, explained the problem, and Ford extended coverage. This Freestyle has had more problems than I would typically expect of a car that cost what it did, but Brian and George at Northampton Ford went above and beyond to advocate for me and my family, save us a ton of money, and make me feel comfortable that I have honest, reliable and helpful people working at my local Ford dealership. NHTSA action number PE11018. Thanks.

JWT

Jun 16, 2014

Third service visit in 2200 miles. Unable to find rattle under car but in looking found other issues. Repaired. All the folks I have dealt with are friendly and professional. I am however somewhat disappointed in vehicle.

E.B.

Jun 14, 2014

took care of all issues - even cleaned car & filled with gas #1 service in my book!!!

March Maid

Jun 7, 2014

Other than being a tad pricey, the service was excellent. I do take exception to having to wait in front of someone who did not acknowledge my existence while shuffling papers and answering the phone. Rude. Others in the service department were very helpful and friendly.

sfparnell

Jun 4, 2014

I leased a new Ford Focus. It was my fisrt time leasing a new vehicle. I worked primarily with Jon Hastings, but everyone I've come in contact with in thew dealership so far has been freindly well informed and profesional. It's been a great experience and I love the car!

David Russell

May 20, 2014

everyone is so friendly they worked so closely with us and held our trade in until we were ready to make the deal. Everyone at Ford of Northampton is to be commended thank you so much we love our new Ford

Paul K

May 10, 2014

As always, had a great experience at Ford of Northampton. Would not bother going anywhere else.

boyhdy

May 10, 2014

Ourth For service visit was to pick up our registration and get a vehicle inspection. There also was a blemish on the trunk lid that needed to be buffed out. Car was taken in immediately and all work done within a half hour. As always we are very happy with Ford of Northampton

Cindy Theran

May 7, 2014

I have purchased over 20 vehicles and my F350 from Ford of Northampton was absolutely the best car buying experience! The sales, management and finance team are top notch - they are knowledgeable, fair, honest and provide outstanding customer service with no pressure and the highest integrity. The dealership atmosphere is friendly, welcoming and client focused - they do much more than sell cars, they build relationships. Thanks so much to Julian, Bill and Lyndayou are super and have a customer for life! Cindy Theran

Jason

May 7, 2014

Had a great experience with the whole deal from trading to buying

Mike Florio

May 6, 2014

Everything about Ford of Northampton is Great ! We are very fortunate to have this Dealership in Northampton! Thank You, Mike F

polkajanie

May 1, 2014

From the first moment we stepped into Ford of Northampton we felt at home. Bill, Joe and Lynda were exceptional and answered all our questions. I test drove the Escape and then the Fusion. We decided on the Escape in Sunset Metallic. Went inside to get a price quoteon a 3 year lease. When we went to pick it up again it was just like we knew everyone. Spent the day finalizing the deal. Joe explained allthe functions to me before I drove away and told me to call with any questions in the future. Everyone so far loves my Escape ... style, colorand overall appearance. I would highly recommend them to all my family and friends who are looking for a dependable vehicle. I am a veryhappy owner.

Lucinda

Apr 27, 2014

Great folks! I will be back for all my service on the Ford truck I purchased.

grouch

Apr 24, 2014

Bought a new Escape, and the folks at this dealership are very nice. From financing to explaining how to sync the cell phone to the vehicle. They were awesome, thanks to everyone at Ford of Northampton.

Jenzey

Apr 24, 2014

I visited 3 other dealers and never experienced even CLOSE to the quality of service as I did from Kevin my sales person. Respectful, informative, personable, genuine...I can go on and on. I will never go elsewhere. He has earned my business!

Jmikkola8

Apr 12, 2014

Great dealership to work with. Fair price for trade in, good price on new truck. Will certainly buy from again. This is our third vehicle from Northampton

r. deluca

Apr 1, 2014

We live on Long Island in New York but my daughter is attending college at University of Massachusetts Amherst. When she had an issue with her car while at school I contacted Northampton Ford and was fortunate to have George Susy us. George was able to have her car repaired with hours of my call to him. Being almost 300 miles away from my daughter when she needed my help caused me so much worry but George put my mind at ease knowing my daughter's car was in good hands. George was extremely patient and kind, and in my opinion, a great asset to the Ford family!!!!

Russ and Georgia Edmunds

Mar 31, 2014

took about three tries to get the automatic door locks to work,but the tech was finally tuned in, security is a priority for my wife, thank to Brian and Kevin Macdonald.

Schabacker

Mar 13, 2014

The purpose of this visit was to get my initial Mass insoection and to get my new plates put on. The length of wait was very short and all went as expected.

Monique

Mar 7, 2014

All the employees I dealt with were great. I love my car. I am leasing for the first time so when it came time to get my new plates and inspection sticker, they came to me and picked up my car and returned it when done. Thats great service. I want to say thank you to everyone involved. I really appreciate everything. Matthew, Bill, Lynda and Scott, you were all great. Thanks.

FX4 Truck-Rocky Ridge

Mar 6, 2014

I have purchased all my commercial vans and trucks from this dealership. 5 Stars

mrpmms

Mar 6, 2014

Everyone was great. I left happy and excited. Everyone I dealt with was very friendly. I would recommend this dealership. I want to thank everyone.

kate1445

Feb 25, 2014

. The dealership did the nicest thing for me. I had a fender bender in Dec. in my new 2013 Focus. After having the body shop make necessary repairs, I waited a month for the paint to set on the replacement parts and then made an appointment for my first service appt. and to have Glass Coat applied to the replacement parts. When I received the back it had been completely detailed inside and out for no additional charge. It looked just like new. I asked if this was standard policy and they said not not really. I was very touched because I think they knew how badly I felt about the accident and wanted me to have my brand new car back. Anyway I thought that was so kind. I was impressed.

Rene

Feb 23, 2014

I'm fairly new to this dealer, having just bought a new car last July. This was a regular, scheduled service visit. The service was excellent, staff friendly and helpful and fairly priced. This place is so much better than my former dealer (subaru/volvo) that I can't believe it. The one thing they could do is spruce up the waiting area a little and make it a little more comfortable.

Captnbuk

Feb 22, 2014

Great service and a new battery . I wouldn't bring my Ford anywhere else. It's always a pleasure to go to Northampton Ford. They are the best!

gbrockme

Jan 31, 2014

As always, the job was completed well and the service folks very customer oriented. One suggestion, when the service is taking a long time, regular updates to the client would be helpful so that one can monitor time.

Michael J. dunphy

Jan 31, 2014

Overall, the best purchasing experience I've ever had with a dealership.

Jean B .

Jan 30, 2014

We arrived early...had to come in right after the "jump" service from AAA. No problem; our car was taken in very quickly. We had an easy process of using our Owner Advantage points. There's a rebate for new batteries going on now and we got the form!! The technician took a few minutes to explain the bad state of the battery...not just "dead" or not holding the charge. It was cracked...leaking battery acid...could have exploded!! (It's not great to hear that, but it was good that he explained what had happened!!)

joroot

Jan 26, 2014

First time I actually felt like a member of your service department spoke to me! Appreciated the apology from my previous visit. Thank you BRIAN. Sincerely Jo Root

George

Jan 25, 2014

Efficient, timely and expert service. Wonderful people. Good coffee.

0211

Jan 24, 2014

The staff was very knowledgeable and friendly - it made buying a new car after thirteen years a great experience, I have owned two new cars prior to this purchase and I am looking forward to driving this new car for a long time.......... thank you!Sincerely Heather Pedersen

Jim T.

Jan 16, 2014

Scott, George and Brian read my email and took care of all my concerns. The after hours pick-up process was very helpful.

Lee Stevens

Jan 8, 2014

Doesn't get any better than this, from the drive in facility to the receptionist when paying your bill is a complete professional dealership with courteous capable employees.

J&B&Frankie

Jan 3, 2014

We had always purchased used cars from people we knew -- intentionally to avoid working with car salesmen. Our experience with Ford of Northampton, was not only highly recommended by friends who had also just purchased new cars from them, but was without doubt one of the most friendly and fun experiences we have experienced in this region. The kindness and respect we experience I hope wasn't just due to the fact that everyone loved our dog! The Serat Family hires people of their own quality: Those who genuinely understand what it means to live in a community to which they are commited to improving daily. We'll never buy from anyone else! Bob, James & Frankie

get49get

Dec 19, 2013

Doing great. I see the Ford is experiencing a good year on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for everyone. I'm sure it's tough...but it is better to keep prices low and grab more loyal customers than raise prices...and loosing your customer base. Keeping your prices down forces other car companies to have their own problems. It would be as great sales technique (advertisement) to bring this info to the public...and to prove it with some obvious comparable costs that the competition is forced to adjust to.

paula01060

Dec 19, 2013

Ford of Northampton has the best service department I have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work.

james413

Dec 4, 2013

Friendly, easy to reach, fast service. Very helpful, very clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for?Thank You,

Rich

Nov 24, 2013

I have purchased 3 vehicles here and the service department was always great. Any problems they found, were always brought to my attention with plenty of advise on what needed to be done and what could be done later. If a ride was needed home while a vehicle was in service, a shuttle was always available, but for the short waits, a clean comfortable waiting area was nearby.

None

Nov 10, 2013

We just bought a new Ford Taurus and had a great experience.

unclerico

Nov 4, 2013

Lynda was very professional and knew the product well. Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotional attraction to the higher priced Sport model. Would shop Ford of Northampton again.PQEasthampton

Susan and Ellen Panzer

Oct 27, 2013

The customer service and customer support was wonderful! Could not ask for a better Salesman than Kevin McDonald. The dealership and it's employees were certainly a breath of fresh air after our one and only experience with the Country Nissan salesman. We are happy to be with a dealership that is honest and real, very different from Country Nissan. The Panzer Family Amherst, Ma

Rene Theberge

Oct 24, 2013

I bought a new Ford CMax in July for Northampton Ford. I've had nothing but very positive experiences there. Highly Recommend.

Jim tenerowicz

Oct 11, 2013

My family has purchased 7 cars and trucks from this dealership since i retired from the military and settled in this area in 1992. My military career provided me unique opportunity to rate this dealerships performance from a nationwide/worldwide perspective. The quality of service and sales professinalism keep bringing us back. Work is completed promptly and costs are always in line with pre service estimates. They have gone out of their way for us on several occasions. I would highly recommend ford products and this dealership to anyone with confidence that they would be toatally satified with the sales, service and product quality.

No Name Given

Sep 29, 2013

I recently had an oil change, I have always done business with Ford of Northampton and Northampton Ford before that. I never have the feeling that the dealership cares if I have my service done there or somewhere else. Over the summer, we had to have work done on a vehicle at Hyannis Ford (which is a Balise dealership), I felt like they were more concerned with what I thought and/or felt than my "regular" dealership. I have sat and waited in the waiting area and not one person came and spoke to me, offered my coffee or even a current newspaper. If this dealership doesn't care, then maybe it is time I have service done elsewhere and maybe even sales elsewhere.

Sumodie

Sep 29, 2013

Just bought a new Ford Fusion from salesman Joe Plasse, who made the whole process easy and pressure free. First time customer here; everyone I met on staff was both friendly and professional. Definitely a business I will recommend to others.

harveyelcano

Sep 22, 2013

Service itself is good; Ford of Northampton is used to my coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wire the week I bought it, 3 for failing to start (towing required), & 2 for recalls (one a "customer satisfaction" modification). Despite good service and liking the car, I'll get rid of it if it continues to require work. It hasn't gone 5000 miles yet.

UMASS student

Sep 7, 2013

My only issue was that I was not provided with invoice and receipt for credit card payment. I was told I would find everything, along with my registration, in the car but that was not the case. The registration was there but nothing else. Since I had to rush back to get to my class, I left and called back the next day and had to arrange to have it mailed to my home address.

Jmoynahan

Sep 7, 2013

We felt that we were listened to every step of the way. We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you.Joanne Moynahan

Jeanb

Sep 5, 2013

We were given very accurate estimates on both $$ and time requirements. As one of the procedures was quite lengthy, an offer was made to reschedule for a different date. Both estimates were slightly high, so this felt like a real "win". My only suggestions are regarding the waiting room - there should be plastic glasses for water and a better "set-up" for coffee. The made-by-the-pot situation had mostly stale coffee. I'd also prefer fresh creamer (the individual ones are readily available in bulk). When service takes 2+ hours, these "little" things would be greatly appreciated.

A grandmother from Maine

Aug 14, 2013

Stranded with a crack in the rear axle of my 2000 Windstar with my daughter and grandchildren, I really appreciated Ford of Northampton! We had not been notified of a recall. They found two other recalls we had not been notified of and repaired them also. They did all the paper work and cleared a mechanic to work on the car the very next day. Communication was excellent! During the times I was around the service desk, I thought the communication with other customers, both there and on the phone was extremely professional. Everyone seemed very sympathetic to my plight! We will be looking for a new car soon and if I was in the area I would be looking at Ford of Northampton because of the service department. I cannot thank them enough for their courtesy to me and the speed of the repair!

Kate 1445

Aug 7, 2013

My experience with the purchase of my new Focus was really good. Kevin and Linda were great. they helped me work out the financial issues so that this would work for me. I actually didn't expect to buy a car until January but the deals were so good I couldn't resist. I had already made the decision that my next car was going to be a Ford product because I admired them for not taking bale out money. So it was a matter of which model and when. As a salesman, Kevin represents Ford extremely well. He is knowledgable, seems to really like the product he is selling and seems to care about his customers. Can you ask for more than that?

Fordlover

Aug 6, 2013

I went to Ford of Northampton just to see about prices and types of cars for a future buy. They were amazingly helpful and the dealers can't do enough for you! They were more then happy to help and answer all questions. They even stayed late to ensure the paperwork was done so I could have the car the next day! They helped set up SYNC and even called a few days later to ensure I didn't have any questions. They were great! If you are looking for a car I would suggest you stop here first because they do whatever it takes to make sure you can have the car you want!

Mrlou

Jul 31, 2013

Completely satisfied with process. Entire staff, and Derek in particular, put me at ease and helped me make a decision. My wife will be buying a car there in the next year based on my experience.

jemercer

Jul 24, 2013

My regular 3,000 mile oil change was done and also the "Works" check up was performed. I was impressed with the Vehicle Report Card which came with my invoice. The Tech even measured my tire depth!! I have very low mileage on my 2004 Ranger and feel confident my truck will last many more years with the help of George and his techs in the service department. Thanks

reneandsusan

Jul 13, 2013

We had a very pleasant experience at Northampton Ford. Our sales person, Derek Larivierre, was very helpful. He answered all of our questions with patience and understanding of our needs. He worked with us to come up with a fair trade in value for our old car that made the deal work for us. All the other staff were very friendly and helpful when Derek was not available. The whole process was very smooth and went much faster than we thought possible. A big factor was the availability of a car (C-Max) that we wanted and the ability of the dealer to have it for us right away along with taking care of all the required paperwork. We will be long term customers and will recommend them to our friends.

Julie

Jun 21, 2013

The service was excellent, my car is running great now. Brian is very professional and helpful.

fordfan

Jun 18, 2013

We have bought 3 family vehicles and several business vehicles from Ford over the years. They were very helpful in the sales process - no high pressure, lots of information and opportunities to test drive the vehicles. When one of our vehicles was included in a nation-wide recall, the local Ford staff were extremely helpful in the whole process. I feel very confident in the service department. They are responsive and thorough.

rab1954

May 31, 2013

When I went in for service, I was told that the Cat. Converter had cracked and needed to be replaced, not the news or price you want to hear when you think its just the flex pipe.R BEasthampton

ebandjackie

May 25, 2013

Bill Richards and our salesman Timothy Walz made it possible for my wife (Jackie) to have a very happy Mother's Day. Mr. Richards gave us a very fair trade for our 2006 Explorer and got us an affordable lease payment thru the exeplary efforts of Business Manager Bill Lundy. We have had some tough economic times in our family over the last couple years and were afraid of what kind of payment tier that we would get stuck with. Mr. Richards and Mr. Lundy were able to arrange Tier 1 Credit for us . The salesman Tim got the vehicle she desired a 2013 Escape in the color she loves and with all the features she wanted - he treated her like a Queen !!!. We are very happy with the vehicle which has been greatly admired by Jackie's coworkers and our family. We have heartily endorsed this dealership to our friends, family and aquaintances. When we were introduced to the Service Manager George Liptak, I recognized him from another dealership that he worked for that we had patronized and were pleased to see him and we compliment this dealership for having the good sense to make him their Service Manager. Lastly Mr. Richards was the most impressive General Manager that I have ever met. He was extremely knowlegible and took away our anxities of a new car aquisition. He even made us a pot of fresh coffee - I never saw any other General Manager do that - oh I forgot to mention that I once sold cars for 2 dealerships. Mr Richards even gave us a follow up satisfation call - when he got me on the phone he spoke to me briefly and then said that he really needed to talk to Jackie as" she is the #1 important person in this deal"!!! When I told her what Bill had said she was even happier and said " I am not getting a car ever from anyone else - only from Bill". I then got the phone back and Bill and I both said together the Dr. Phil line - " If Mamma Ain't happy than no one else is happy" Jackie overheard us and giggled - "You guys should remember that"!!!! I want to thank Northampton Ford for making "Mamma Happy" !!!! Sincerely - E.B. & Jackie

ChileGuitar

May 22, 2013

Great folks to do business with... highly recommended!

pmesser

May 17, 2013

Excellant customer service and the car was a quality product. We were treated with respect and were happy with our trade-in price. The dealership handled us in a sincere friendly way.

Grizzly

May 8, 2013

I have 2 vehicles that were purchased from Ford of Northampton. The service is very good, if you have an issue these folks will work hard to solve your problem. The dealership is clean, the help is friendly and willing to listen.

small pick-up enthusiast

May 7, 2013

The sales rep, Kevin, was a pleasure to deal with throughout the whole process of purchasing the vehicle. Your business rep, Bill, I am sorry to say, left a little bit to be desired since his focus was a bit stumbling and almost required us to sign a blank form just in case he made a mistake ? ? ?

patches

May 1, 2013

all aspects of purchasing the car was excelent. they did hot presure me into purchasing a car, even though I was unsure if i could afford the car payments. they worked with me to get the best deal. I love my new car

Rmonte61

Apr 24, 2013

Would be nice if late night hours offered at least 1 day a week Not too crazy about the driving in and out of service but I'm sure in the winter I'll like it.

Neat 'n Clean

Apr 17, 2013

All of the Service representatives are polite and knowledgeable. The truck was serviced in an appropriate time span, and we were consulted regarding an issue that arose during the servicing, for our approval. We have been very happy with the manner in which not only our concerns have been addressed, and also the physical handling of our vehicles.

Jeannette

Apr 13, 2013

Even though Dealership was extremely busy, which in a testament to how good they are in itself, Bill the sales Manager made sure every customer was acknowledged. My sales guy was so busy and and I made the mistake of not letting him know when I was gong to be there so Bill took the time to work with me. I would totally recommend this Dealership.

Polish pride

Apr 13, 2013

Quick in and out pulled up to the doors went in and not even 15 mins later I was on my way.

Idonthaveone

Apr 12, 2013

The customer service is always outstanding at Northampton Ford.This was the third time I have had this problem. Hopefully it is fixed.

xrayman

Apr 7, 2013

A quick response for my sticker. It only took 15 minutes. I didn't even have time to read the paper. But that isn't a complaint.

karen

Apr 6, 2013

From the time I called to have my escape serviced to the time I picked it up, I was always treated with respect and and usual, always a pleasure dealing with George and the rest of the crew who provided the service and worked on my escape. They are the Best.

sczap

Apr 1, 2013

George Liptak was extremely helpful and a pleasure to work with.

Bjorn

Mar 30, 2013

Great people great service good price will return to the shop

apearce77

Mar 28, 2013

Overall, a very good experience. The dealership worked hard to ensure I was satisfied with the car buying experience. We traveled over 100 miles to reach the dealership

sandman

Mar 27, 2013

i have purchased my seventh ford vehicle from northampton ford although they have changed ownership there are still several people in both sales and service i am familiar with. I have (my wife got a new car)purchased a new Focus ST and they sales staff we dealt with were great. There was one grumpy gus at the south end of the sales line closest to the coffee pot. Not a people person sales may not be his calling he judged me by my dress and was rude and dismissive. The finance manager was cherrdul and informative we got decent financing thru his resources and use one of there banks. I forgot to ask about gap insurance at time of purcase and it was not offered to me. when i realized my mistake i asked the next day about it and after a ver lenghty discussion with my salesman the finance representitive told me he didnt offer it because i wasnt upside down in my loan. I will inquire further but with a first year depreciation of $9,000 i, relativly sure i should have been offered and purchased the coverage. On the service side of the house - My son has a 6.4L Diesel super duty that he loves dearly. At a recent dervice visit some intervl timers were not reset by the service staff. Subsequently his service engine light has come on. when he returned to the dealership a service representitve told him he was mistaken and sent him away the vehicle now requires a 3rd trip to the dealer for this oil change associated services. They have been great otherwise and i will continue to do buisness with the and have my 4 personal use ford vehicles serviced there.

Literate Accountant

Mar 22, 2013

We love being able to drive in to the service area (no exposure to the outdoors when our New England grounds are still covered in snow and March is definitely raging like a LION with the wind!!). I don't think that we've ever gotten a sticker so quickly.

Pickup driver

Mar 19, 2013

We had a very good experience buying our new F150 pickup. The people at the dealership were very helpfull. They even welcomed our little dog to the showroom. They were very friendly.

Retired and loving it

Mar 13, 2013

I could get a simple oil change from 7 places along my route to the dealership, but I still like to go back to Ford Northampton.

crystal04

Mar 7, 2013

after my purse was stolen from my job, they got the keys to my ford escape as well as other important keys, your service department (George) had a tech reset the tumblers on the escape so even if they got into the vechile the key would not start the truck. Thanks for all your service department did for making it easy to resolve the other issues that had to be taken care because of the thief of my purse.

norman huard

Feb 6, 2013

Tim was a outstanding salesman. Very personable,professional and not over bearing.We have had positive encounters with him in the past.Have been a member of the Ford family for 40 years.Thank you.

paulaharmon

Jan 16, 2013

They explained everything and discuss options and the work was completed in the estimated time. The waiting area is excellent. They offered me a ride. They are exceptional.

Btown01007

Dec 23, 2012

My wife and I were looking for a new hatchback, so we called several dealerships in the western half of the state until we found someone willing to give us the best price on a Focus. Northampton Ford quickly matched it, and drove a Focus down from their other dealership since they didn't have one on lot for us to test. Derek was never pushy at all, and let us get a great feel for the car. While we waited for our trade-in to be evaluated, he didn't push anything and was happy to chat about all things non-car related - a huge relief over the usual sales pitch. His manager overheard us talking about my job, and let me know that we could get even more off based on a partnership with my employer (even though we were well below invoice after the year-end incentives and base price match). We told them we had three more cars to test drive, and they gave us a few nights to sleep on the deal and couldn't have been nicer, more low-pressure, or more unlike the other dealerships (where the salesman starts, then the closer comes in and goes high pressure).

alphatom1

Jul 2, 2012

My current car is a 12 year old Toyota Solara. I'm looking at several different types of cars before I settle on something. I test drove a Fusion and an escape and Mr Lundy was pretty reasonable. All he does is give me the keys and wait for me to bring the car back, which is good to drive the car without a salesman. Today I wanted to try the Focus hatchback since I always drove hatchbacks before I bought my Solara. I called ahead so Mr Lundy would be there. Once inside I was directed to his desk where hew as sitting, staring at the computer screen and quickly hitting numbers on his desk phone. I stood and waited. He continued to look at the computer screen and quickly hit more numbers on his phone. Still no "hello" or even a glance. Another salesman walked by me twice and excused himself each time. I'm still standing and waiting. Finally Mr Lundy looks up at me and asks if I'm "actually buying something" or keeping my car another year. He doesn't invite me to sit down, doesn't have the car ready even though I called ahead. I told him I wanted to drive the Focus since I always had hatchbacks and I'm "not here for fun". Mr Lundy then told me to not be so defensive. I told him there's lots of others dealerships around and I walked out.Simply a rude and unprofessional salesman who wants to make a quick buck. I get better treatment at Burger King!!! Try Marcotte Ford in Holyoke... they are very, very nice and very professional.

marugabu

Jul 27, 2011

This was a terrible experience. We attempted to explain what we needed and the salesperson just was no help to assist us. We left once and they immediately called us to come back, when we did they were still unable to accommodate us. They called us again once we got home and said they "think" they have a deal for us. By this time I was frustrated and feeling defeated. Luckily we got in touch with Steve Lewis Subaru who made everything perfect for us. Northampton Ford called us the next morning and told my husband that they "saw" us at Steve Lewis Subaru and attempted to coax us to come back into to the dealership and they would find something in our budget. We declined and are very happy with our choice. We should have started across the street at Steve Lewis Subaru now we know.