Fred Anderson Kia of Raleigh reviews

Harry

Oct 21, 2016

quiet and efficient and the staff was very friendly, if I had twenty words to say I would but I don't

Pete

Oct 21, 2016

Our salesman John Heslin was great. We stopped by the dealership to check out the Kia Souls. John came out and greeted us and I told him what we were looking for and we were just looking and not ready to buy. He told us about the advantages buying a car from Fred Anderson Kia and gave us a business card. There was no pressure. We found one we liked and called John two weeks later when we were ready to buy. Everyone we talked to during the buying process did a great job.

Millard

Oct 18, 2016

Professional service advisor, quality of services preformed, price of service preformed, location ,customer service lounge and very clean dealership, advertising and coupons

Mandi

Oct 15, 2016

My sales person Mike Malone was knowledgeable and entertaining. They took a lot of time to research what I wanted in my new vehicle. They gave me a fair trade in price for my vehicle the first time instead of haggling back an forth.

Rose

Oct 15, 2016

Great experience!!! John my sales rep. took the time to explain everything. Never rushed me to make a decision.My sportage is great, smooth ride.

Roderick

Oct 9, 2016

The way Chad treat you like you are family and not a customer. He has always went out of his way to make sure you are happy.

Benjamin

Oct 7, 2016

The Salesman mr.Baker went out of his way to help us. He took a personal approach to ensure my car buying process was enjoyable.

Deborah

Oct 7, 2016

courtesy and helpfulness of staff. They are always helpful and explain what they have to do. Wouldn't go anywhere else for service

Sally

Oct 6, 2016

My adviser was very helpful. He let me know about discount coupons and answered any questions i had about the service.

Joshua

Oct 1, 2016

Everyone was very kind and my salesman seemed to really try and get me a great deal on my new car.

Garrett

Sep 30, 2016

Everyone was super nice and helpful. From the time I called in the appointment, all the way up to them handing me my keys back.

Claude

Sep 29, 2016

The entire process was super. I made a call, arrived with an awesome Kia Soul to look at. EVERYONE was on my side, Mr. Mott (Finance Manager) was great. I love the team approach shown to me.

Pamela

Sep 29, 2016

I HAVE ALREADY TOLD MANY THIS IS THE PLACE TO GO!!The salespeople were so nice. I am a single women and was afraid to buy my first new car. They did everything to make me feel comfortable. They made is as painless as possible. Even after I drove away, if I have questions they respond very quickly. Thank you for making this such a nice experience.

Sally H Graves

Sep 29, 2016

I recently purchased a 2017 Kia Sorento from the Fred Anderson Dealership on Glenwood Avenue. My salesperson, Scott - was very helpful in guiding me through the purchase process. Further, when I called him two weeks after my purchase he remembered me and was extremely helpful and friendly.

David

Sep 28, 2016

Service People at Fred Anderson is worth buying a car from. Sales is a one time thing, Service is or can be a 5-7 year deal you better pick a good service team.... and Fred Anderson Service team is a BIG 10, The Top, The Best.

Julius

Sep 27, 2016

as usual I was in and out quickly including an inspection.the waiting, as short as it was, in pleasant, clean surroundings.

Robert

Sep 22, 2016

Best experience I've ever had at a dealership...hands down. Made an appointment online and when I arrived they service manager was ready and waiting to take my vehicle. He took time to talk to me about what was going on and even gave me an up front look at what the visit would be costing me. I also had a warranty issue that needed to be addressed and he completely took care of it, even called the warrant company for me. While i waited I had access to a quiet area with wifi so I could do work. I don't get that much done at the office as I was able to accomplish in the time I was there. I may have to start working from there :). When the car was ready i was cleaner than when I brought it in. Bottom line I felt like i was a lexus or Bmw owner in the way I was treated and that's something I really appreciate. Great bunch of people there and my next car "WILL" be a Kia and it "will" be from Fred Anderson!

Alicia

Sep 20, 2016

Everyone was nice friendly and fast service and keep on point with everything and was helpful and keep in touch with me after I had the car to make sure everything was going give good

Christine G

Sep 20, 2016

Collin is the go to person. He was very professional and knowledgeable. He was also very patient with me and my husbands budget. At the end of my car buying experience I was very pleased. I left the lot in a brand new vehicle!

Mary

Sep 7, 2016

Love my new car, and the staff is superb! They are very caring and friendly. I would recommend this dealership to anyone. Check it out for yourself!

DeeDee

Sep 3, 2016

I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealership and had it service here only. Then, things started to go bad from there. Just on 9 August 2016 I had a repair done on my high-pressure fuel pump that was done a year prior, but this second time was a botched job. This botched job, caused fuel to leak all over my engine and almost caused my car to catch fire on the side of the road in the middle of the highway on my vacation less then 2 weeks later. Another Kia dealership came to the rescue, with customer service skills only Fred Anderson Kia could only dream of. They fixed my car and told me it was because a mechanic had left off a vital clamp and put in the wrong hardware thinking no one would notice. Also put back damaged parts onto my car thinking they could get away with it. This service job FA Kia cost me money and time in a long awaited vacation with family. During this time, I could barely get in contact with the service manager at Fred Anderson or anyone else to help with me with the situation they put me in. I was dealt with a whole lot of attitude, no answers, and dodged calls. I will not be recommending this dealership to anyone, however I still love the Kia brand. Will be looking into another to Kia dealership to service and buy cars from, but not this one. I urged anyone to look into buying or servicing Kia to look elsewhere than this dealership.

Grant

Sep 1, 2016

Xavier was very kind and helpful in helping me select the car that I was interested in, he deserves to be noticed for his kindness and duty to me as the customer. :)

James

Aug 27, 2016

I have purchased 2 K5s from this location. Service team is the best. Hector is awesome and always goes way above and beyond.

Cora

Aug 25, 2016

Great customer service...great attitude when i arrived..greated by porter..Service writer lewis explained every step to me..I will bring my car back again and again

1Wildman

Aug 23, 2016

Very professional and personable staff the whole experience was wonderful from beginning to end I was very impressed with the display of professionalism!

Rootbabe

Aug 23, 2016

This dealership made me feel right at home I could not ask for a nicer group of professionals, they answered all my questions and concerns.....very impressive facility!

Cheryl

Aug 22, 2016

the saleslady that I had was awesome! The finance guy was great too! Everyone in the showroom was warm and friendly.

Melanie

Aug 18, 2016

I was seen immediately upon entering the dealership. The staff was extremely friendly and courteous. They were also helpful and prompt.

Sally

Aug 17, 2016

Very engaging, helpful staff. Cheerful attitudes. Waiting area (with snacks and beverages). Cleanliness. Quick service. Thorough inspection of vehicle caught items for repair (free/warrantied) that I had missed.

Sheronda

Aug 12, 2016

The gentleman that worked with me was extremely helpful in identifying the services my car needed that day. He's always friendly and engaging whenever I visit the service department.

AnyaDurham

Aug 9, 2016

The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to resolve the matter. They were insincere when speaking towards me and I am highly disappointed with this lack of service. I have used them for all of my past service for both of my Kia cars and have always been OK with them as they have always tried to fix the any issue immediately and ensure that the service visit went well. That is not what happened here. I will not be buying any future cars from Fred Anderson Kia and will no longer refer anyone to them.

Cecelia

Aug 8, 2016

I was highly impressed that Louis allowed me to send a video taken of the problem with the vehicle to his email. That was great and it allowed the mechanic's to see first hand the problem with the car. Also I'm glad KIA has its own courtesy transportation service. The young man that took me home and picked me up was very professional and well mannered. I forgot his name but he made sure the a/c wasn't too cold, was their any particular music I wanted to listen to, etc. In fact we didn't listen to music at all we just had general conversation. KIA needs to keep him on your payroll!!!! I give KIA a BIG KUDOS!! Just continue great customer service and maintenance on my 2007 KIA Rondo!!! : ) I learned never to take my vehicle to Jiffy Lube again. They had one job to do and couldn't do that!!

Christy

Aug 8, 2016

Christopher Lusk is an awesome salesperson & this is our 2nd purchase with him. Super friendly. I would recommend him to anyone. I recently sent my sister to purchase with him as well. Great guy!

Julianna

Jul 31, 2016

My salesperson, Carol, was amazing. She went over and beyond to make my first car buying experience hassle free. Carol calmed my nerves, and was with me each step of the way.

Dave

Jul 29, 2016

Mr. Watters returned all my e-mails regarding the 2008 Element. Unfortunately it sold before We could check out a trade! Good to get response from salesman. Thanks Dave Lewisburg WV.

Joy

Jul 29, 2016

I had the BEST salesman! Xavier Overton-El was the best part of the experience. I had bought a Kia 5 years ago from Fred Anderson Kia but the salesman no longer worked there. I went to Kia thinking I wanted a particular car but once I sat in it I quickly realized that it was just not what I wanted. Before we even went out to look at the car, Xavier told us about his experiencing driving a Soul and although I had looked at one online, I really never thought about buying one. Well long storty short, I drove out that day with a 2016 Soul Plus and I love it!! Xavier and Dmitry (sales manager) were wonderful and worked hard to get me into the Soul I wanted and stay within my tight budget. As long as the service is as good as the sales department (Carl and others in sales were very nice also) , I will be a customer for life!

Sophia

Jul 29, 2016

Outstanding service from everyone who works here. I was placed on a wish list and was updated everytime a car in my description came in. Thanks X

Matt

Jul 22, 2016

They gentlemen at the front desk are always very courteous, the shop is extremely clean; in addition to standard general "good service" my car was cleaned after my oil change.

Stacey

Jul 21, 2016

SALESMAN WAS PRETTY LOW PRESSURE. FINANCE DEPT TOOK TOO LONG (ONLY 1 PERSON WORKING THAT DAY) NICE FACILITY. CONVENIENT LOCATION.

Stacey Hill

Jul 21, 2016

Highly recommend!!! Great experience!! Our rep, Chris, made my first time buying a car a happy and relaxed adventure!!

Julianna

Jul 19, 2016

I recently bought a 2016 Kia Optima from Fred Anderson Kia. I was a first time buyer, and Carol was tremendous in calming my fears. She made the process easy, and was with me each step of the way. Not only did I get a great deal...I absolutely LOVE my new car!!!

Karen

Jul 17, 2016

Fred Anderson Kia of Raleigh NC always provides Quick service while I wait, and the facilities are comfortable and clean

Julia

Jul 9, 2016

Our sales rep was so knowlegable about the vehicle we were interested in. He was polite and easy to communicate with. It made our purchase an enjoyable one.

Annoyed Kia Owner

Jul 9, 2016

Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in for two recalls, and I will say that Jake at the service desk was quite helpful in his efforts to make me feel better about this dealership. They are lucky to have him around... I don't know why he is still there, as he could do much better then work for this company who really doesn't care much about there customers. I later asked about their buyback program, as it was my intention to get this company out of my life... I spent quite a bit of time speaking with a manager and a salesperson, but was unable to reach a satisfactory buyback price. I understood the reason behind that, and that is not my beef today. What annoyed me the most was getting a phone call two days later from Fred Anderson Kia representative who asked me if I was interested in buying a car from them. The woman who called had no idea that I even owned a Kia , much less that was just in to address two recalls. As usual, they hear nothing you say. They only wish to sell you a car, and are usually unable to answer questions regarding their products' details, etc... I repeat... One is simply a number, not a respected consumer. If you just need a car and have a lot of extra money to waste, then you're in good shape here... Otherwise, run away. I am stuck now due to a new car warranty, so I have to continue to deal with this sorry excuse for a dealership. And one last note... The administration was sorry a while back... Sadly, after much turnover they remain the same. That is all.

Anthony

Jul 8, 2016

They treat me with respect and at least try not to take advantage of me, considering me a long term investment and not just a short term profit machine. I know they are trying to make as much money off me as possible, and that is fine. But I appreciate that they try to consider my own limitations, knowing that if I feel like they are trying to help me save money, I will come back. Obviously, if I figure out they are lying, that would be bad, but so far that is not the case.

Charles

Jul 8, 2016

This dealership has a very comfortable atmosphere and quick, attentive service. I have had nothing but great service from them.

Cherie

Jul 8, 2016

I loved how Carl made me feel as though I was his only priority. The whole dealership was very friendly. Carl did the best he could and was very thoughtful and helpful.

Tracy

Jul 8, 2016

The service was excellent and completed in a timely fashion. The service department personnel are very helpful and always friendly.

James

Jul 6, 2016

The car selection is great,Friendly staff and very nice facility.I would recommend buying a car at this fealership. Kudos to all departments in the buying process.

Brandon

Jul 5, 2016

The employees are open and very friendly. The car wash is nice and they do an excellent job of cleaning my car for me.

Cordie

Jun 30, 2016

though it has not been resolved, there was an answer found to my issue - parts being ordered and i'll be contacted when they are in to have the issue resolved. there was a recall, but i never got the memo

Lucas

Jun 13, 2016

The sales rep. was very helpful in texting and calling about the car I was interested in. We live in Wilmington, NC so we were unable to come to the dealership.

Jenna

Jun 7, 2016

Larry was great! Non pressuring! Allowed us to take as much time as needed to make a decision. He was VERY knowledgeable about the car and really listened to the must haves. Have already given his card to friends interested in buying this fall!

Amber

Jun 6, 2016

The customer service is always on point. I couldn't ask for a better experience when i visit these guys, and gals!

Tomas

May 25, 2016

Our salesman, Chad Susan, was amazing. He was knowledgeable and he went out of his way to help us with our purchase. He has an awesome personality. The staff was friendly and very helpful with every aspect of our purchase. Fred Anderson Kia is awesome!! We love our new car.

Holly

May 9, 2016

Friendly customer service, they worked very hard to get me financed. Gave me a decent trade in value for my old car.

sarah gilmore

May 9, 2016

I delt with Andy and he was amazing! He got me my loan fast and efficient and had excellent customer service, highly reccomend him

Victor

May 7, 2016

Polite, helpful staff. Clean, comfortable waiting area. Good work space. Flexible Buying process. Carl is a terrific sales pro. Kia is moving UP!

Sheronda

Apr 16, 2016

The gentleman that worked with me was extremely helpful in identifying the services my car needed that day. He's always friendly and engaging whenever I visit the service department.

Julius

Apr 14, 2016

Received and signed in: re: appointment. Waited in comfortable environ. Time was as stated, and with familyplan, couldn't ask for a better price.

stella tsai

Apr 13, 2016

My experience at Fred Anderson Kia was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with. We've ordered KIA RIO and they were quickly fixed the new car for us next day. In addition, they provided us the detailed explanation on test driving and support services.

Bosslady

Apr 13, 2016

Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what I came for and for very reasonable price. THANKS

stella

Apr 13, 2016

My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with. We've ordered KIA RIO and they were quickly fixed the new car for us next day. In addition, they provided us the detailed explanation on test driving and support services.

Mitchell

Apr 9, 2016

Brian Brooks handled my 2015 Soul and the problem I was (and unfortunately still am) having with it as if it was his own. He listened attentively as he documented the idle start/stop issue my car has been having and kept me updated regularly as Kia tried to fix It. As I mentioned, the problem is not resolved and I will have to bring the car back to Kia. I trust that Brian and the Fred Anderson crew will do all they can to resolve it. However, I'm starting to lose faith in the Kia brand due to this on-going issue. I've bought pre-owned vehicles for many years. This Soul is the first new car I have bought in a long time. Sadly, it has spent more time in service than any of the preowned cars I've had.

Mopar or No car

Mar 31, 2016

I purchased a vehicle at Kia in Raleigh on September 7th, 2015 through one of their banks. I also purchased within that loan a gap warranty, and a tire warranty, both provided by Fidelity in Florida.I refinanced my vehicle with my Credit Union on September 29th, thus eliminating the first lien holder . One of the stipulations for a refund of the gap and tire warranty was that the car was paid off with the first lein holder who had the payments included in their loan.I received a letter from Citizens Bank noting the lien was paid off on October 5th, 2015 by my Credit Union..I went to Kia to sign for the cancellation of the gap and tire warranty soon after, thinking since they were both through the same company in Florida, it would cover both warranties. It turns out that not true; each one had their own separate addendum number, but they didn't tell me that. I received the refund for the gap warranty soon after, and realizing it was ONLY for the gap warranty.I called Kia to discover it was separate, and I had to go back to Kia, again, to sign for the cancellation of the tire warranty on November 5th, 2015. I have a copy of that transaction that I sent via fax to Kia since that time, after repeatedly trying to get in touch with, or get a response from them concerning said refund. It states clearly on that cancellation notice that the loan was paid off by my Credit Union on September 29th, 2015. In a message on my phone, Mr. XXXXX informed me that the refund was sent to their bank because my car was still financed with them when I signed the cancellation notice. No, I signed that paperwork on November 5th, 2015, a full month AFTER my Credit Union paid off Citizens Bank. Citizens Bank was no longer the lien holder and was not entitled to my refund. It was supposed to be sent directly to me, as per the contract for the gap and tire warranty paperwork that I received with my loan from Kia. This mistake was made at Kia in their accounting department.In the times I did get a response, I was told, again, that I was not due a refund since the car was still financed with the first lien holder when I canceled, and that they sent the refund to them. Again.In the fax I sent to Kia, I provided a timeline to take care of any 'confusion' that may have arisen during our months and months of semi-negotiations about my tire warranty refund.It was a month from the time of the pay-off of the first lien holder to the day I cancelled the tire warranty, and within the time frame allowed to cancel and receive a refund directly from Kia.I am entitled to the $350 refund of the initial $400 that was added to the first loan. The tire warranty contract stated $25 per month be withheld, and since it was November 5th that I canceled, that was within 2 months of the first loan, thus the minus $50.I do not wish to name names; my sales person was nice, and all the people I talked to there were nice. The main person I had to deal with is no longer there and not listed below.I got a good deal on the car I purchased, so no complaints there. Also, I would like to commend Kia of Raleigh for the re-conditioning they do on used cars. Mine looked new, and even smelled new even though it was a 2013. I don't usually publicize complaints, but I find I have no other choice.

"Tee Ford"

Mar 28, 2016

From the moment that I walked into the dealership, it was just a pleasant experience. I met with Tabitha Wright, and she was so helpful, understanding, and genuine. I actually felt like I was part of Fred Anderson Kia of Raleigh. I didn't expect to walk away with a car, but I can say I will never have doubts again about getting a car from a dealership! No more on-lot financing places for me. The warranty is outstanding! Thanks again Tabitha and Fred Anderson of Kia Team!

ttarasaford77

Mar 23, 2016

From the moment I walked in and meet with Tabitha Wright, everything just fell into place. Awesome service, friendly, helpful, understanding and determined. She made me feel right at home and I drove off with a 2014 Kia Rio!

Kelsey

Mar 15, 2016

I got quality Kia parts and excellent service for a great deal. I got a quote from the NTB near where I live and they didn't seem trustworthy at all. I knew I could trust the folks at Fred Anderson Kia; it was a little more expensive, but well worth it for the peace of mind. They were absolutely wonderful and my car is purring like a kitten again. :)

David

Mar 14, 2016

My husband and I love everything about Fred Anderson Kia. We bought 2 new Kia's from them and each time they were great! Their service department is fast and efficient. They even cleaned out the car and washed it!

Randy Askew

Mar 11, 2016

I visited Fred Anderson Kia to just test the water, and had a great experience with the sales manager, Jay Aspesi, we casually drove around the property looking at r previously owned vehicles and had great rapport. I did not feel any pressure to do anything, and he listened to me and my wishes and my limits. The Sorento we were driving really appealed to me and gave me much food for thought. After several days of deliberation, I decided to trade. I was a bit late getting there, and the suv I wanted drove off the lot shortly after my arrival. A salesperson, Carole Henderson, helped so graciously, to search for a different vehicle. We drove around the businesses and didn't see anything I liked, but the vehicle I was driving was really nice (2012 Sorento EX 61k. mi.) It was not in my price range. We returned to the showroom and I really thought my search would continue on, I was trading a 2002 Explorer Sport. I knew I wasn't going to get much, but I had an idea what I wanted. We continued to negotiate, and continued until the finance manager (Dimitri) came out and said we are going to work with you any way we can. We want your business and to satisfy you. Carole was great and very open and honest about the entire process. Well, today me and some bank own a 2012 Sorento. These people were just great. There was no pressure, I could have walked away at any time. I do feel like I made a fair deal and made some friends along the way.

Charles

Mar 9, 2016

Battery died they replaced it when we got to dealership, also checked for any recall. washed and dried vehicle after being serviced.

ZZZZZZZZZZ

Mar 7, 2016

After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their best to resolve all issues. They were very thorough, checking every detail, fixing anything possible, and since it was a brandnew car from their dealership, they took care of everything without causing any more distress. Thanks!

Elizabeth

Mar 4, 2016

, I have bought a lot of cars in my lifetime and I would have to say this was the most pleasant wonderful experience and I had fun buying my Kia Forte.

Mimijl88

Feb 28, 2016

Great service as soon as we got out of our car someone was there to help us. Unlike other places where we had to find help.

William

Feb 25, 2016

We appreciated how quickly our car was serviced when we took it in after receiving the recent recall notification. They, also, were happy to check on some other concerns we had about our car at the same time. The free car wash was much appreciated!

Wholder

Feb 25, 2016

I went into the dealership honestly thinking my credit wasn't gonna be not good enough to get a BRAND NEW car... Guess what i drove off in a 2016 KIA RIO .. The team there Awesome..Thank you Tabitha Wright for your hard work and making me feel so comfortable and your positive energy!!! Wasn't just a sale for her , she really cares about you the customer. Genuine caring soul!!!

Virginia

Feb 23, 2016

Friendly, professional and seemed to actually listen to me which is rare when a woman is discussing what's wrong with her car. Plus the coffee is excellent!

dnclements

Feb 17, 2016

Working with Tabitha Wright at Fred Anderson Kia of Raleigh this past weekend was another perfect experience. We had to bring our child with us and it was no problem. We were in and out with the car we wanted in less than 3 hours! We will never buy a car from anyone else! She makes the dealership and the process incredibly easy and pleasant. She gave good advice but with no pressure and got us exactly what we wanted...with a friendly and cheerful attitude.

Junebug45

Feb 16, 2016

When I walked in a sales rep,was on it,very polite,,nice& when I say helpful she was just Amazing.i would for sure send friends to visit the Kia dealer& ask for Tabitha.Thanks for all your help and love my new car!????????????????????

Ray

Feb 15, 2016

100 % satisfaction, Daniel was great and very professional

Tonya

Jan 30, 2016

The staff is always friendly and the service is fast. The atmosphere is great and the waiting area is always clean.

ajparker

Jan 20, 2016

Tabitha was a wonderful sales rep and was very helpful. She made the experience fast and enjoyable. She took the time to listen to what our concerns were and help us find what we were looking for.

"

Jan 19, 2016

I always receive good customer service. All the way from the guys that start the service by vaccumming to the manager who makes sure i'm happy and everything has been done to my standards.

Michael S

Jan 15, 2016

terrible negotiations - wasn't offered advertised deal - dealership could not admit to their mistake - was told it was a "misunderstanding".......took what should have been a 1 hour process over 4 hours to complete. very disappointed with management. they lost a customer for life. I will be going to a different KIA dealership for my next new purchase. The only positive from my experience was the salesman Xavier Overton-El was the only honest person I dealt with.

MSr62

Jan 15, 2016

wasn't offered current advertised deal of Kia deferring payment for 5 months along with KIA Corp covering first 2 payments and 0% financing. was told by dealer management I could not get all 3 even though it was advertised on TV and the KIA website. then they tried to change the negotiated purchase price because the made a mistake and were not honest about it. I was told it was a "misunderstanding" when they could not admit they made an error. Too bad because I love the car but I will go to a different KIA dealership for my next new car purchase

megansp

Jan 12, 2016

Salesperson Lee McKoy was fantastic. The entire process was easy and even fairly quick. We very highly recommend this dealership for sales (do not recommend for service).

Carlton and Wanda Joyner

Jan 8, 2016

My family and I drove to Raleigh from Farmville NC on December 28, 2015 to check out the deals at Fred Anderson Kia. I have to say that they more than exceeded our expectations. We couldn't have been more impressed with the care and attention we got from Mr. Carl Baker. He was not only very knowledgeable about his dealership and what they could do for us, but he had a tremendous level of understanding and commitment to our needs. He took the time to walk us through every step in the process from the selection of our vehicle, road test, financing, to touring the service facility and introducing us to the parts and service managers! Then he followed up with a personal phone call a week and a half later to see how we were doing in our 2016 Kia Sorento! I enjoyed the care and attention in a way that words cannot describe and I have already referred a family friend to take the ride to Raleigh to meet Mr. Baker for her next vehicle purchase! Thanks Fred Anderson Kia of Raleigh for having such a gentleman on your staff!! Carlton and Wanda Joyner

"

Jan 4, 2016

Really took care of me and made sure my problem was handled in a cost efficient manner and in short time.

"

Dec 31, 2015

The initial purchase with Ron Davis, our sales rep. was an excellent experience. Now that we are using The Family Plan service program, Brian, our service adviser, is great to deal with. He represents Fred Anderson Kia extremely well!

Geraldine

Dec 31, 2015

My schedule appt., was on time, work was finish in a reason time frame, my vehicle was wash in vacuum .

Bridget Bowman

Dec 30, 2015

My experience with Fred Anderson Kia was a awesome experience, thanks to my salesman Larry Evans you are the best salesman that I've met in all my experiences in the past with car shopping. I told you what I was looking for and you did the rest. It was the fastest deal ever. You are the man!!I am so enjoying my Kia Optima XS. It's fast and a gas saver!! Luv it Luv it Luv it. I would recommend all my family an friends!! The customer service was splendid!! Thanks again Fred Anderson Kia (Larry Evans), you all ROCK!!

Angela

Dec 14, 2015

everyone if knowledge and very helpful. This has been the best experience when trading a car I have ever had. I will continue as a loyal customer.

Cordie

Dec 7, 2015

I knew that I wanted to buy the car when I went so I didn't have to be "sold" on the vehicle, and I wasn't. I am a service professional and I didn't feel sold, I felt I was given information to make an informed decision. Everyone I encountered was professional and concerned that I walked away with what I wanted.

Pamela

Dec 7, 2015

I really like my 2015 Kia Rio Hatchback. The experience was very long to purchase. The staff was very nice.

New Kia Family Member

Dec 4, 2015

Larry Evans worked so hard to make my purchase easy. He was very knowledgeable and patient. The entire team was friendly and exhibited great customer service. My specific needs did not hinder the process nor did it imped the opportunity of getting a great deal. The General Manager Larry Pickett and the director were both helpful in making my experience not only pleasant but memorable. Fred Anderson Kia is the place to purchase your next vehicle. Business is not just about making a sale but creating an experience for each consumer so much in so they return for the same. Thanks Again Larry Evans and the entire Fred Anderson Kia team.

Jennefer

Nov 20, 2015

The service was great. The staff was very friendly and helpful. I took the shuttle to work and the driver was so kind.

Karen

Nov 13, 2015

I love the convenience and the family plan. As a single mom, your services will help me keep up with the maintenance and keep my car in good condition.

Robert

Nov 13, 2015

The price was reasonable. The service advisor seemed knowledgeable. They let me be the last appointment of the day, even though I was ten minutes late due to the traffic.

Stacy Baldwin

Nov 13, 2015

My salesperson Larry Evans went above and beyond to help me get a new vehicle. He was very helpful in every aspect of our new purchase. I would definitely buy there again!

StacyB282

Nov 13, 2015

I had a great experience with the purchase of my new vehicle. My salesman Mr. Larry Evans did an exceptional job. I would absolutely go for the KIA experience again.

CatM

Nov 8, 2015

I have not had many instances of using the service center until recently. My first visit for my current outstanding issue is what I would summarize as rude. I went with my husband as we planned to drop his car off and I would drive him home. I was explaining to the service center rep the issue we were having and why we had brought the vehicle in. He was making eye contact/looking at my husband the entire time even though I was speaking (my husband wasn't speaking). When we left my husband commented this was very xxxxxx and he could not believe that a person would ever display such blatantly xxxxxx behavior. When we came back to pick up the vehicle (they couldn't reproduce the issue we had seen), the service rep made eye contact with me this time. They said they had done a software update due to a recall that was out and hoped that would fix the issue.About 3 weeks later, the issue was back and occurring much more frequently . We took our car back again to the dealership who had managed to work us in on that Saturday (I was told on the phone they had no appointments until the following Friday but as it was a safety issue I pushed the issue). We dropped the car off and dealt with a service rep that was extremely professional and polite. Since we had dropped it off early Saturday afternoon, we were hoping we would receive some sort of response before they closed. I ended up calling them Monday afternoon on my way home from work (I drive by their location on my way home) to find out if my car was ready or not. It was ready, so I stopped and picked it up. Apparently we need a part replaced. The part would take 2-3 business days to arrive. Based on that information, I expected a call by Friday. By the following Monday (1 week later), I had received no call. I called and found out the last service rep I had worked with was now at the Toyota location. He gave me the number to someone in the Kia location. I left a message that evening (Monday). I called again Tuesday and left a message. I called again today (Thursday) and finally got someone on the phone. I don't know how long it would have gone on if I had not gotten someone on the phone. At this point I am frustrated as it does not appear that my business is important or even matters to them. I could understand this being a lower priority if the item needing to be fixed wasn't related to a potential safety issue. I understand they are busy, however, that does not negate the rude behavior I have experience. Nor the lack of even returning a phone call. What even makes the service center worse is the fact that the sales staff is so wonderful. We have bought 2 Kias there. And each time we have bought a vehicle it has been an excellent experience. However, I will not do business with them again as the service center that has to handle warranty issues is so terrible. I expect to be treated in professional manner.

Kia_Buyer

Nov 4, 2015

I bought a 2016 Kia Sorento from Fred Anderson Kia. The salesman, John Heslin, could not have been more helpful. He and the sales manager worked with me and we came up will a great deal, to include a surprising great trade-in offer. John did everything you would expect in a salesman to ensure you got the right car at the right price. I highly recommend you ask for John Heslin if you are looking for a new Kia. By the way Kia was just rated in Consumer Report as the best mid size SUV.

Jacob

Oct 2, 2015

Hector was amazing, very nice and professional, told me what was wrong with my car and what it caused it and what it does to the car if left unfixed

Mindy

Sep 29, 2015

The sells understood what i wanted and let me have what i wanted by working out what was best for me.

eldowdy25

Sep 20, 2015

Jesus Villeta is tenacious and anxious to make sure the numbers are accurate, unique and perfect for your budget, allowing you to walk away feeling like you hit the lottery with your New Affordable KIA Car. If you want it but think you can't afford it, let Jesus do the math before you throw in the towel! I promise you will not regret your time spent.

Bobbie

Sep 14, 2015

How everyone was so friendly and how soon they had my car ready. The waiting area was clean and they came in to let you know if you needed extra work done on vehicle.

Zach

Sep 11, 2015

Love Fred Anderson Kia of Raleigh. Always a great experience. I am on my second Kia Optima now. And not because of problems but because I love new things. Always makes life easier and really great lease rates.

Jeramy

Sep 9, 2015

I bought a used Sportage (not from Fred Anderson) that still has quite a bit of factory warranty left. The first problem I encountered was my break light staying on. They did manage to fix this, but if I were the manager I would be very upset at the process they took. I work in the repair business and I know If I wasted the amount of money these technicians wasted throwing parts at the problem, I would be fired. I had to take the car in 3 times. The first two times they said it was fixed. They replaced the break booster and master cylinder on the first two trips and it still did not function properly. On the last trip they finally called Kia Tech Support (at least that's what the customer support guy called it) and talked to someone who knew something. It turned out to be a simple switch at the pedal. Wow..talk about throwing parts at the problem. - Now I have 2 more issues with the car. The sunroof does not work properly and the rear view camera does not work properly. I have been in twice and they have replaced switches and cameras...you guested it...threw more parts at the problem and wasted more of my time and Fred Anderson's money on parts. The last time I brought my car in to address the issue I managed to speak with Steve, the service manager and communicated to him my frustration. He had an even worse attitude than the customer service people he managed. When I brought up the fact that my car was still not fix I was told by the people at the counter that their regional manager would have to approve a third replacement and would be in the following week. The customer service person said they would call me so I can bring in my car when he is there. No phone call was ever made to me...imagine that. The customer service people also told me it might not be fixable. What? It's under warranty...what the xxxx is wrong with these people? By the way...my wife bought a Mercedes and I brought her car in for service...wow...those people get it. Fred Anderson...take your service center on a field trip to Leith Mercedes and learn a thing or two!

Essie

Aug 24, 2015

The Staff's friendliness, talking with other customers to find out about the various sale represenatives. Managers ensuring all are taken care of.

James

Aug 15, 2015

Everyone was very helpful and friendly. Although it was very busy the day we were there, we were kept up to date on the progress. That made the wait time easier. Thank you!

Eugene

Aug 11, 2015

The sales person(Lee)and(J'esus) were more than willing to answer any questions we had,and seemed to have our best interest in mind.

David

Aug 2, 2015

The service was quick, and the service manager did not try to sell me anything I didn't want or need. They have a nice, separate area for people to do computer work.

Victoria

Jul 27, 2015

The people who work in the service department were very nice and worked very hard to find me a rental car when my car wasn't going to be ready quickly. Great customer service!

Karen

Jul 12, 2015

The gentleman that took care of me went above & beyond as to customer service. The rest were all very friendly.

Cynthia

Jul 10, 2015

The people are what makes the experience a pleasure and not a hassle. I would surely buy another car from Fred Anderson KIA.

Emily

Jul 7, 2015

Even though you're more expensive than an independent mechanic... as far as Kia dealerships go, you have a fantastic service department.

Larry

Jul 3, 2015

The service representative (Brian Houck) was very friendly, knowledgeable, and attentive, and respected my need to have services performed on my 2006 Kia Sportage in a judicious manner and at a reasonable cost. He brought a number of issues to my attention that I hadn't considered. I was kept abreast of the progress being made and once the services were completed he spent time reviewing the work and discussing future services that I might want to have completed. Great Experience!!!!!

Matt

Jul 3, 2015

Brian is always very helpful. I have also had a great experience wight he other gentlemen in the service department as well. Also, I was very happy to see that Greg joined the Sales Staff. Unfortunately, I did not purchase my first new vehicle from him; he was there and I have kept in touch with him since. Very happy to see he is on the Fred Anderson Team.

albarbe2

Jun 26, 2015

I bought my first Kia from Carol Henderson at Fred Anderson Kia. I don't think i could of had a more pleasant experience anywhere else. I'm completely satisfied with the level of professionalism and customer service that i received the day i purchased my car, as well as the continued EXCELLENT customer service i still receive in the service department. They work with you, and your budget and find something that not only fits your bank account, but your lifestyle as well. Carol has continued to stay in contact with me in order to make sure that i'm still totally satisfied with my car. She is friendly, compassionate, has a great sense of humor, and works for the customer more than the dealership (extremely rare quality). I truely enjoy my car as much as i enjoy the service that i get with it. Go to Fred Anderson Kia, ask for Carol Henderson, you'll thank me later!

Drama Queen

Jun 24, 2015

Within just a few minutes of contacting this dealership, we received help from two very professional young people. Although we did not purchase a vehicle from them, their helpfulness and kindness were refreshing. Purchasing a car is stressful at best, and the staff of this dealership was great.

Donna

Jun 21, 2015

Always willing to assist us with our desires to get the vehicle we want. Even if it means driving to another dealership to get it.

Nancy

Jun 19, 2015

Professionalism of staff, demonstrated they listened to my needs and provided the best solution for a new car. Fully explained the leasing process. Plus gave me an exceptional deal on, my old car/trade in.

Arlene

Jun 16, 2015

My salesman Carl Baker really listened to what I wanted and he delivered. I am so happy with my purchase.

Billy

Jun 15, 2015

The one on one experience with service department in handling my problem. Comfortable waiting area and progress reports on repairs.

Karon

Jun 15, 2015

Yes, my experience as always was very good and I definitely recommend Fred Anderson to other clients. Have a great day and keep up the good work. The most important thing that I admired was the friendly atmosphere.

Rob

Jun 15, 2015

We really felt a no pressure sale. Instead, the staff did what they should be doing and offer us options based on our needs.

youngatheartnRaleigh

Jun 15, 2015

Gregory White greeted me with a smile, and handshake as I entered the KIA showroom. It was the beginning of a great experience. Greg was very interested in my requirements for a new car; first time buying a new car in about 20 years and recently widowed. To be honest, I visited Fred Anderson KIA because I had seen an Optima advertised on line that interested me. It was a used car with low mileage and great value. Never did I dream that I would drive away in a brand new 2015 KIA Forte! Gregory spent lots of time going over critical points with me and understanding my recent situation as a widow. He wanted to make sure I got a safe, reliable, efficient car. The test drive was the best! I was amazed at how responsive and fun the Forte was to drive. I felt like I was 16 years old again, instead of 62! He took time to introduce me to the staff in the service and parts department; friendly faces for future visits. I was treated royally, but I got the impression that Gregory treats all visitors he meets royally! He really sold me on KIA and Fred Anderson.

Taj

Jun 9, 2015

The sales person was very welcoming and professional. He made sure I was comfortable and got into a vehicle that I would be completely happy with.

Robert

Jun 8, 2015

I was kept informed of the situation with my service all along. Even though there was a problem with obtaining the correct parts, I was kept informed without the feeling of getting a run around, and the repair was completed in a timely manner under the circumstances.

regular guy

Jun 6, 2015

I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for services that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. I spent an hour of my time picking up a vehicle that was returned to me in worse shape than I dropped it off in. I was treated incredibly rudely and made to feel like my presence as a customer was a burden to the shop instead of a value, and then got charged a truly unbelievable amount of money for basically nothing get done with my car. Being in customer service myself for ten years and having been to car shops that give a xxxx about their customers, I know exactly how how my experience should have went, but it went very differently. To make up for my inconvenience and the fact that the technicians dirtied up the vehicle, some amount of extra effort should have been put forth to make me feel valued. Clean the inside of the car instead of just the seat, comp my oil change, or perhaps maybe just act like wasting your customers time and damaging their vehicles isnt how you normally do business. I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for services that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does.

JayL147

Jun 5, 2015

My wifes car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one at this dealer through our credit union and contacted the dealer. Soon I got an email from Jennifer, the customer care representative. She said the car was still available and come to take a look. We went to there on 03Jun2015. The car looked nice and test drive was good also. The only issues we found were the passenger side headlight has water in it and the heat shield underneath the car damaged. It was raining that day so the seals on the headlight must not be tight so water went in. Then we sat down to discuss the price of the car. As usual with most car sale, the price was expected to negotiable unless specifically stated it is not negotiable. At the beginning, the sales manager sounded that the price was negotiable. I told him that to make it simple, tell me what your lowest acceptable price. But he insist on us to give him a price and my wife gave him a price. Then he went to the office in the back and came in less than a minute. He sat down and showed us some printouts to tell us they were selling the car at a very low price now. He can only sell this car at the price as we saw on the web without even fix the issues we found. At this point, we felt we were fooled. We left the place immediately. When we got home, we sent Jennifer an email to tell our experience at the dealer. She replied and asked us the name of the sales person. I then called her to tell her the details. Soon after, the sales person called me to ask me if we still interested in the car. I hesitated a little, but we really needed a car, so I had some discussions with the sales person and finally agreed on the terms for us to buy the car. The sales person also sent me an email containing all the details of the final price and we agreed that we will finalize the deal at around 5pm next day, Friday, June 05, 2015. On June 05 right after 12pm, I got a call from Jennifer. She told me that they had sold the car to another customer. I told her that I made a deal with them first. But she said they could not honor it because I did not put down any deposit to hold it. At this point, I got really mad because we were fooled again. But later, when I thought about it, I felt I am glad I did not buy the car because I really cannot trust them anymore. When you think about buying a car, especially used car, from this dealer, please think twice or find someone you trust to check the car before buying. This is my nightmare experience with this dealer. You can call Jennifer to verify it and I have all the emails with them to support my story.

JayL147

Jun 5, 2015

My wifes car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one at this dealer through our credit union and contacted the dealer. Soon I got an email from Jennifer, the customer care representative. She said the car was still available and come to take a look. We went to there on 03Jun2015. The car looked nice and test drive was good also. The only issues we found were the passenger side headlight has water in it and the heat shield underneath the car damaged. It was raining that day so the seals on the headlight must not be tight so water went in. Then we sat down to discuss the price of the car. As usual with most car sale, the price was expected to negotiable unless specifically stated it is not negotiable. At the beginning, the sales manager sounded that the price was negotiable. I told him that to make it simple, tell me what your lowest acceptable price. But he insist on us to give him a price and my wife gave him a price. Then he went to the office in the back and came in less than a minute. He sat down and showed us some printouts to tell us they were selling the car at a very low price now. He can only sell this car at the price as we saw on the web without even fix the issues we found. At this point, we felt we were fooled. We left the place immediately. When we got home, we sent Jennifer an email to tell our experience at the dealer. She replied and asked us the name of the sales person. I then called her to tell her the details. Soon after, the sales person called me to ask me if we still interested in the car. I hesitated a little, but we really needed a car, so I had some discussions with the sales person and finally agreed on the terms for us to buy the car. The sales person also sent me an email containing all the details of the final price and we agreed that we will finalize the deal at around 5pm next day, Friday, June 05, 2015. On June 05 right after 12pm, I got a call from Jennifer. She told me that they had sold the car to another customer. I told her that I made a deal with them first. But she said they could not honor it because I did not put down any deposit to hold it. At this point, I got really mad because we were fooled again. But later, when I thought about it, I felt I am glad I did not buy the car because I really cannot trust them anymore. When you think about buying a car, especially used car, from this dealer, please think twice or find someone you trust to check the car before buying. This is my nightmare experience with this dealer. You can call Jennifer to verify it and I have all the emails with them to support my story.

rich

Jun 3, 2015

I worked with Daniel Rangel at Fred Anderson Kia in Raleigh. Daniel Rangel showed me the K900, accompanied me on three test drives and did an outstanding job in answering my questions and addressing my concerns. I recommend Daniel and the dealership without reservation.Wayne Skaggs

Larry

May 28, 2015

Excellent from the start with Carl Baker and Andrew Kraft keeping in mind with the most important part of my purchase making sure I was satisfied with my experience with Fred Anderson Kia and my new car. The complete support of your sales staff, Alex Zyczkiewicz to the great finish with Jesus Villeta. I would also like to mention Jeff Simmons General manager who helped with my needs do to health problems from recent back surgery and hip replacement, his management skills shows because no matter who I was working with they all showed great care for the customer.What a great Team!! I am now a family member of Fred Anderson the family store.Thank you Larry & Bonnie Villani

Amanda

May 23, 2015

I liked my sales person "Rod." He was very people friendly, very well educated on the vehicles at the dealer, and answered all of my questions..If it wasn't for his energy and enthusiasm to show me the diff cars that I might like, I would have not purchased anything. I didn't have planned to purchase a vehicle when I did but I was happy with my choice! :)

Christa

May 21, 2015

I appreciate the friendliness of the staff and that they call with questions before doing anything else with my vehicle.

Sailesh

May 12, 2015

I had a 60,000 mile service done on my Sedona. Right from scheduling the appointment to ontime taking the vehicle in to returning my vehicle. It was a very smooth affair. I did not even feel that I left the vehicle for servicing.

Warren

May 11, 2015

Brought in the vehicle for a simple oil change but tech check other systems. Found where a mouse had gotten into the cabin filter of the heating system. Presented that to me and we had the system cleaned while there. Glad they found the problem and prevented a possible health issue.

bluesman7408

May 9, 2015

Amanda Deal contacted me after I did a car search through True car.com. I was very impressed with her very courteous approach to explaining the services that Fred Anderson had to offer and at no time did I ever feel pressured or that she was trying to force me into a decision right away. even though we were not able to make a deal (I bought my Kia through a private seller) I fully intend to bring my car in for servicing at Fred Anderson solely based on the pleasant phone call I had with Ms. Deal!

Yolanda

Apr 30, 2015

Staff was very friendly and took care of the cost for my service because the process was not explained fully when I purchased my vehicle initially. During the buying process it was stated free oil changes for the life of the vehicle, however if the service you having done is free you still have to pay for tire rotation which is about a $35 charge, so it's not totally free, you have to pay for something when you bring your vehicle in for the oil change. The staff explained this very well, but the salespeople or the finance department need to explain it the same way so that people are not misled when they come in and possibly get upset with the staff in the service department.

Jameson

Apr 28, 2015

My car suddenly broke down with an error message popping up that no one had ever seen before. The dealership was good about getting me a car rental (and covering the expense) while they figured out how to address the problem. It took a while, but my car was fixed and the warranty covered the repairs. I appreciate all the effort that went into figuring out the problem and getting the work done.

Sarah

Apr 28, 2015

The service department is excellent but I would never recommend someone to buy a vehicle there. Especially my female friends

Danielle

Apr 19, 2015

I was told what was wrong with my vehicle, they actually listened to what I thought was wrong with it, and fixed the issue that my other dealership told me was something that was normal and couldn't be fixed. They were helpful and personable.

Kelly

Apr 19, 2015

Salesman was very professional and knowledgeable. Answered my questions directly and even brought up things and topics I didn't think to ask. Couldn't ask for a better experience.

Laura

Apr 19, 2015

I felt like I was heard and that was a big deal. Daniel was awesome to work with. I never felt pressured to buy more than I could afford and that was awesome. I will definitely be back. :)

Willie

Apr 16, 2015

I was very impressed with the salesman who assisted us with the transaction. He was very concerned about what we wanted in the car. He made extra sure we were happy about what we were getting, he was very informative about how the trade would go. We were also impressed with the gentlemen who helped us with the financial part of the deal. He was very concerned about making sure he told us everything we needed to know.

Carolyn

Apr 14, 2015

My salesman was very helpful in trying to get me what i wanted. He was very informative and knew the car.

Ertha

Apr 8, 2015

Service manger was very personable in addition to having the knowledge needed to asess and correct the problem I was having. The service was completed promptly, even though it was a Saturday afternoon.

Christopher

Apr 6, 2015

Lee McKoy did exactly as I asked, and that was something no other dealer would do. He provided me with the detailed quote I asked for on the exact car I asked for, then took delivery of that car from another dealer who had been uncooperative. Fred Anderson Kia is the best possible car buying experience I can imagine.

ChrisCalloway

Apr 2, 2015

Lee McKoy did exactly what I asked him to and put me in the exact brand new vehicle I wanted. I couldn't have gone better. I consulted many dealers and Fred Anderson Kia is miles above any other dealer in the area.

mrs. doubtful

Mar 25, 2015

This was a great experience, I have had bad carbuying experiences. Amanda and Andrew where great. She was patient and helpful even though I could get her name right, and went to the adjacent toyota dealership. She called to see how i made out and if she could explain anything. Ill admit i was prepared for a let down because of my credit issues. So i went in expecting nothing or something at best, but andrew work some magic and got me in a new 2015 optim within my budget. I could not be happier.

doubt2

Mar 25, 2015

This was a great experience, I have had bad carbuying experiences. Amanda and Andrew where great. She was patient and helpful even though I could get her name right, and went to the adjacent toyota dealership. She called to see how i made out and if she could explain anything. Ill admit i was prepared for a let down because of my credit issues. So i went in expecting nothing or something at best, but andrew work some magic and got me in a new 2015 optim within my budget. I could not be happier.

Demetria

Mar 24, 2015

Daniel made me feel like a person not just a sale. I felt like everyone could see the situation I was in and genuinely wanted to help ME.

Michael

Mar 16, 2015

Easy going sales staff, fair price, they even trusted me to take the car home and return with payment the next day. I'm very happy with my experience at Fred Anderson!

Not Happy

Mar 15, 2015

This is the worst dealer I have every done business with. I called them on a used car and was told there was one that fit my needs so I cancelled my previous appointment and went to this dealership. On my arrival I was passed onto another salesperson. He sat me down and insisted on taking the information on my trade first I asked to see the used car to see if it is something I would even be interested in and he said he needed to take this information first. Then I was told he did not have that car, never did. He did not even try to replace this car with another one.I wanted to speak to the Sales Manager and was told he was to busy. I later called and got a hold of the Sales Manager and started to tell him the details and he informed me that he would look into it and call me back. He did not call back. THIS DEALERSHIP LIES TO PROSEPECTIVE BUYERS TO GET THEM IN THE DEALERSHIP. If they do this what else do they do. Think about it.

James

Mar 13, 2015

The staff was very courteous and took a lot of time with us. Made every effort to help us get a deal on a new vehicle.

Steven

Mar 8, 2015

Very friendly and knowledgeable on the cars. The sales staff were very efficient and were very helpful. They had enough stock on hand to show us.

Brian & Melissa Silverstein

Mar 7, 2015

We bought a 2015 Toyota Corolla, Mark the sales Representative made it possible for us, as well as Tony Lawrence Sales Manager and Chris from Finance Department as well as others in the finance Department as they also gave us awesome warranties with this vehicle. We would recommend anyone who wants great quality and superior services and products to come to this dealership as we plan to do more business with them in the future. Furthmore, we would like to extend our wonderful experience with these employees and thanks for a all their help.

Penelope

Mar 1, 2015

They open the door for me . They gave me big smile and welcome to kia.and took me right away. Got in and fast that was real nice.

Angela

Feb 26, 2015

It was a wonderful experience from the moment I received a phone call from my inquiry to the purchasing of the vehicle. Rod Davis didn't pressure me and took his time explaining things to me about the car.

Sally

Feb 23, 2015

I like being able to schedule the appointment online. The staff was friendly and my work was done promptly. The waiting area is very comfortable and the coffee is great!

Nigel

Feb 16, 2015

We enjoyed the fact that we were able to look around on the lot without being badgered by a pushy salesperson. Rod Davis was the salesperson that assisted us. He was very professional and engaged in our needs as to what we were looking for. He ensured my wife and I that if we needed any assistance or questions regarding our purchase we could call him at any time.

Carolyn

Feb 14, 2015

My husband and I went to Kia to begin our search for a new car and "just look." Our son had already purchased an Optima from Fred Anderson Kia and was very pleased. We ended up with my dream car (a red turbo Optima) and took it home that day. Jeff Simmons made everything come together and left us with a good feeling about the experience. Greg Boone, our salesperson was very informative as was Alex in finance. We are very happy with everything.

Vergie

Feb 14, 2015

Friendly and prompt customer service, warm environment and my saleman was great !!!!!!!!!!!!!!!!!!! I would recommend others to this location.

Larry

Feb 12, 2015

Your Service Representative was absolutely great. He s exactly what I would expectt from you organization. Brian was extremely helpful in aiding my selection of services that I had performed. I was able to get the most important services taken care of and layed the groundwork for for my next appointment. Great experience, as usual.

Hermelinda

Feb 9, 2015

My appointment was in the morning. I drive all the way from Clinton to get my Kia Soul serviced. This was my first time. Service was awesome. I didn't eat breakfast before I left because I figured I pick something up when I get there. Shuttle services were at least 30min away. The youngman at the service desk, I believe he was the assistant manager, got one of the mechanic to take me to Bojangles and wait for me to place my order and bring me back. I was sooo thankful, because what that young man didn't know, is tha I am diabetic. I know that I should have planned better for breakfast but again this was my first visit there. I will continue to drive all the way there for any services needed to be to my vehicle.The coffee / waiting area was wonderful. And the bathroom facilities.....Spotless! Thank you,

Rebecca

Feb 8, 2015

As always, the service department personnel were exceptional. They were ready for my car and they treated me very well.

Delano

Jan 30, 2015

polite, honest and friendly dealership. This was our 3rd Soul bought there. We will buy there again. I tell all my friends about them.

Liane W.S.

Jan 26, 2015

Our experience was an absolute nightmare. Highlights: Brant, Daniel Rangel, and Tony Woods attempted to pull a bait and switch scam on us after letting us drive 30 minutes to the dealership 3 times, pregnant and with a baby in tow.On Thursday, my husband and I were quoted a price match over the phone, so we drove the 30 minutes with our 11 month old to check out a 2011 Kia Sorento. We met with Daniel and Brant, saw the car, test drove it, and all seemed well. We negotiated a price despite their many attempts to upsell us cars that were much more expensive. We left saying we would think about since we wanted to discuss it over at home and give one last look at the financials based on the quote they gave us. They called the next day and we agreed on a price. Since I was working 12 hour shifts on Friday and Saturday, we weren't able to go back until Sunday. Daniel said that was no problem and that the car would be ready to pick up on Sunday. We said we would be there when they opened at noon.We made the drive again and once there, we were informed that the car was actually locked up in another building where it had been drying from the new paint they placed on the bumper and, sadly, no one had keys. However, if we wanted, we could buy the car, go home in a loaner vehicle, and they would have someone concierge our car when it was ready. We preferred to come back and complete all the exchanging/purchasing in person. They said that they would take the car to be detailed first thing Monday, so not to show up until about 1145 when it would be done.Monday rolls around and we get a voicemail from Daniel at 1031 saying he just dropped the car off at the detail shop and it would take between 2-3 hours to complete. We show up at about 1230 to get the car and are informed that the car had been sold by another dealer. Many apologies and attempts to sell us far more expensive cars ensued.However, the same Kia Sorento that was miraculously sold in the two hour timeframe that it was in the detail shop (amazing!), is still listed online for sale and listed with 10,000 less miles on the odometer- matching VIN and all.

Ranele

Jan 25, 2015

Very informative about the services I was going to receive and when I needed to return. The service was completed in the time it was said it would.

Victor

Jan 22, 2015

Staff very attentive, polite. Flexible scheduling. Very comfortable work area to wait - very clean. Good WiFi. Coffee choices good too.

Edgar

Jan 20, 2015

Clean dealership, trustworthy sales process with agreed to pricing and not high pressure to add on additional features. Internet contact quick and easy to handle details for sale.

Sharon

Jan 20, 2015

Carl was a pleasure to work with. He had no preconceived idea of what we were looking for in a Soul but listened to our ideas. The financing was smooth and when we mentioned giving our car to our son and having to get it detailed, he offered the dealership's help. The 10-year-old Toyota looked like new!

Christine

Jan 19, 2015

The service department is always friendly and helpful. They explain everything in a timely manner. The waiting are is really nice also.

Sally

Jan 16, 2015

The salesman and dealership manager treated us like family or long-time friends. There was no pressure. They were very patient and helpful in assisting us with our model and options decisions. I was prepared to shop other dealerships for the best deal but Fred Anderson Kia's offer was so good we accepted it on the spot.

Catherine

Jan 7, 2015

Couldn't be better! The airbag indicator light on my Kia (recently purchased used from another dealer) was lit; I had taken it to other mechanics who couldn't identify the problem. Fred Anderson staff identified the cause of the problem (a loose connection) quickly and fixed at no charge. I would have been willing to pay a nominal fee for them taking the time to check out the car, but I had heard horror stories about problems like this leading to a four-figure repair so was very relieved that they didn't try to take advantage of me by telling me I needed a new part or worse.

Jasz

Jan 7, 2015

My experience at Kia Dealership was amazing! I worked with Mrs. Tabitha Wright and she was super sweet and kind and have an extreme amount of patience with my mom and I for it was my first time ever buying a car. She knew her stuff about the cars and if she didn't know something she would ask and get back with us promptly. She looked after me as if i was her 22 almost 23 year old daughter. Not only did my mom appreciate that because she got us a GREAT deal I appreciated it. I think If you are in the North Carolina area you should go to Mrs. Wright. She won't steer you wrong! That is for sure! Not to mention it was my birthday the day I purchased the car and she surprised me with flowers, and card and a gift card to starbucks! That was way more than what I could have asked for!

Christine

Dec 30, 2014

we went to see Alex from the finance to fill out forms. he had the forms ready for us and we were done in a flash.

James

Dec 30, 2014

FA Kia had a great sales staff and very helpful financing staff. couldn't have asked for a better experience in buying my first car.

chuckie and sweetpea

Dec 23, 2014

get excellent service every time when we come in, even if we do not call ahead. The sales personal answer questions when asked. The service and dealership is clean, they do need a drink and snack machine inside the service or dealership area for customers.

Papy

Dec 20, 2014

The price has always seemed fair to me - always. I am not up-sold on parts when I am requesting the service folks to check out something. Many times they check my concern and say something like "nope - that can wait longer" or "there is nothing wrong that we could detect and there was no charge to check that out for you". Dang! That just doesn't in my world! Thank you for being a place of integrity in a line of business that often has a soiled reputation. I recommend Fred Anderson Kia to everyone who will listen.

John

Dec 18, 2014

Everyone was so friendly, helpful, easy to talk to and approach, informative and kind. They were quick to supply an answer when asked, that was accurate to the best of their ability.

Jane

Dec 16, 2014

Tabitha Wright was so easy to work with! No pushy sales pitches from anyone -- respectful of my time and decision process. Everyone was friendly and helpful. Definitely felt like a team approach.

JDaug

Nov 26, 2014

What a wonderfully easy place to do business! Tabitha was a joy to work with, and everyone from test drive to finance is very friendly and helpful. Great team effort to find my perfect new car!

Edward

Nov 13, 2014

it was fast and convenient. I walked in to schedule an appointment for the future, and the service man was able to service my vehicle immediately that day. Very impressive!

Sheila Calderon

Nov 13, 2014

All of the staff there are very knowledgeable and courteous too. I always have very good customer service there.

Rodolfo

Nov 3, 2014

I personally appreciated Alan Fluke's (my sales represenattive) personal demeanor and helpfulness during the entire sales process. Along with the dealership's General Manager at Fred Anderson Kia, they were instrumental in making it all happen. It was because of their hard work and willingness to help me on the deal that I am a current customer. A fact underscored by my leaving Fred Anderson Toyota to become a Fred Anderson Kia owner and customer. I love my new 2015 Kia Optima EX, it is as exciting to drive as it was to look at and test drive from the dealer. This vehicle is a great value for the money spent. It can copmpare to more expensive brands on the road today (like Lexus and BMW). The new 2015 Camry, a close competitor, has nothing on this vehicle, in fact, Camry is still as unimaginative in its new redesign as it is reliable (its interior options are almost identical, even in its most expensive trim, the XLE model). Kia has demonstrated over time that it can do the same and even beat it. Its new look is more aerodynamic and sexier than your average mid size sedan. I look forward to my next purchase from Fred Anderson Kia.

George61

Nov 1, 2014

We called in to ask a few questions regarding purchasing new since we never owned a Kia before. The operator put me thru to Amy the Manager of Internet Sales and she gave us all the time we required. She explained all the perks of owning a new or Certified Pre Owned Vehicles including free oil changes!! Not 4 or 8 but continual for a great length of time! That in itself is impressive. We asked to set up an apt with Amy and she explained her not being able to but she'd make an appt. for us with a sales person. Amy personally met with us and introduced us to Tabitha and then came back to check in on us as we waited for approval. Tabitha introduced us to Reece and other Anderson employees. We were impressed with their diligence and ability to listen: let's face it, that's one thing that's mostly an antiquated thought! Listening to the customer, caring if they are happy, checking on them as they wait, apologizing for the wait of the Finance Dept. and best, have the Sales Mgr. say goodbye prior to his leaving for the day! My wife is quite ill and I can say they also cared about her comfort ability as we waited. Second to NONE!! We know what old fashioned customer service was long ago, we found in at Anderson Kia. Thanks to all!!!

George61

Nov 1, 2014

We were at another Kia Dealership a few days prior and we were interested in finding another dealership closer to our home. We found Fred Anderson Kia online and we were impressed with the offer of free oil changes and car washes for a good length of time! As we walked in, we realized the employees don't act as common sales people: 'make the deal and not care if the customer is satisfied'. Whether the sales person was ours or not, all make an effort to smile and say hello. Whether Tabitha, our salesperson is in or not, I believe adamantly, one of her co workers will take care of what needs to be addressed. Thanks Fred Anderson!! Great service and I'll recommend your dealership as often as I can!

Julie Cobb

Oct 29, 2014

I have far from stellar credit and Fred Anderson worked so hard to make. Y deal happen! All of the other salesmen congratulated me on my purchase and took a moment to talk to me. I had gone to another dealer prior to Fred Anderson and it was a completely different car buying experience! I never write reviews, but was compelled to do so with this experience. I would highly recommend Fred Anderson! Especially Amanda and Allen, they were both fantastic!!!

Johnathan

Oct 23, 2014

Brian was helpful, communicative, and friendly. I always felt I was being listened to, and an intelligent response was given. He did a wonderful job!

Christine

Oct 10, 2014

Richard Forcillo was excellent sales rep - not pushy but quick to provide useful info and to present - without pressure - alternative possibilities. Everyone was polite, friendly and helpful. We also like the car we bought.

William

Sep 25, 2014

My sales person was fantastic. Quick, personable, not pushy at all. Just a great experience. In 15 minutes I had test driven the car I wanted and was signing paperwork.

Justin

Sep 23, 2014

Just turned my keys in and let them do what they needed. It was also nice to have a working space to work while they were working on the car.

SherryandBob

Sep 20, 2014

We are very grateful to Rod Davis for all his help in getting us a good reliable 2012 Kia Soul. Everyone at the dealership was friendly and very customer orientated: from Ashley who made our appointment, Rod Davis who helped us pick out the right car, Reese the Sales Manager who agreed to a price we could afford, and Braden the special finance officer who made it all possible,. We would suggest all who are looking for a car dealer that does extra for their customers to visit KIA of Raleigh and ask for Rod.

Keith

Sep 18, 2014

I had an appointment for 1.5 hours later but got there early, and instead of waiting they took me right away. The staff was very friendly, and informative. The work was done in good time, the wait was not too long. And having your "Family Plan" was nice too.

Nanette

Sep 15, 2014

Staff was pleasant and professional. The time I was quoted to complete the service was maintained. Scheduling online was easy.

BRONXKID

Sep 15, 2014

After 1 year of online reviews, driving to the dealership once a month on Sundays and customizing my car on Kia's website...I finally purchased my 2015 Kia Optima SXL Turbo from Fred Anderson Kia. Richard Forcillo, Sales Professional and Reece Roberts, Sale Manager did everything possible to get me into my Kia Optima SXL. Both Richard and Reece epitomize the Golden Standard of what a TRUE car buying experience should be like.I told Richard what kind of car I wanted and for the first ten minutes he LISTENED to what my needs were (something you rarely find in a sales consultant). He took me out to the car lot and showed me my car. We grabbed the keys and went on a test drive. Richard explained the cars many features and ask more question pertaining to my what I expected of the car. After the test drive, I told Richard I needed time to think about my purchase. He simply gave me his card, wrote his mobile number on it and told me it was a pleasure meeting me and looked forward to doing business with me in the future. And he did exactly that, when I had a question, he called me back before close of business with a detailed answer....with no pressure at all!!When I returned two weeks later, quickly noticed that it became a team effort to make sure that I was happy with my purchase. Richard met me at the door asked if I was comfortable with my decision, paper work was processed, Reece worked on offering me the best financing options available and the rest and my new 2015 Kia Optima SXL is history.Overall Fred Anderson Kia is an excellent dealership and I would highly recommend this dealership to my friends and family. If you want to experience true attention to detail and the ultimate buying experience look no further. PS - I entered my Kia in a car show this pasted weekend and competed against nine other cars entering in the Foreign Car category. My Kia won First Place in it's car class!!

Daniel

Sep 12, 2014

My salesman was Alan Fluke and I really appreciated his very professional approach, knowledge and the way he listened to what I was looking for. I've been looking on and off for a used car for approx. six months and it was Alan's overall approach that ultimately led me to purchasing from Fred Anderson.

Erik

Aug 30, 2014

I can't say enough about the buying experience with Fred Anderson Kia. They were totally customer focused. They were willing to go the lowest in price than the other dealers (even though the car was actually on the lot of one of the competing dealers). They honored their word on what they said they'd do. No hard sell or pressure tactics. Well done Joey O and Reece! My wife bought from Fred Anderson Toyota and they were also good. Don't underestimate the free lifetime perks associated with the dealer, either. Well done. Also, I love the car (Kia Optima SX Turbo). Beautiful looking and driving car. Perfect blend appealing to both my enthusiast and practical sides. That thing can get up and go, and handles great. Very exciting to drive. You can get good gas mileage when I'm in the mood to drive that way. I'm so glad I kept my mind open to a relatively new player in the car market.

car12333

Aug 30, 2014

I can't say enough about the buying experience with Fred Anderson Kia. They were totally customer focused. They were willing to go the lowest in price than the other dealers (even though the car was actually on the lot of one of the competing dealers). They honored their word on what they said they'd do. No hard sell or pressure tactics. Well done Joey O and Reece! My wife bought from Fred Anderson Toyota and they were also good. Don't underestimate the free lifetime perks associated with the dealer, either. Well done. Also, I love the car (Kia Optima SX Turbo). Beautiful looking and driving car. Perfect blend appealing to both my enthusiast and practical sides. That thing can get up and go, and handles great. Very exciting to drive. You can get good gas mileage when I'm in the mood to drive that way. I'm so glad I kept my mind open to a relatively new player in the car market.

Dale

Aug 28, 2014

Friendliness of staff, atmosphere of waiting room, service performed within estimated time frame and actually took less time than expected.

hdd76

Aug 25, 2014

Buying a car is always stressful but when buying from Carl Baker at Fred Anderson Kia, the stress is kept to a minimum. I've never left a car dealership saying that I actually enjoyed the entire experience, until now. Carl is lighthearted and knowledgable of the inventory. He will go above and beyond to find the perfect car. I HIGHLY recommend Fred Anderson Kia to anyone looking for their best ever experience buying a car.

Virna

Aug 24, 2014

Kia reps were all hands on deck. They listened to what I asked for and delivered it. Not anything short of my expectations.

Ridges38

Aug 24, 2014

Just purchased my 2014 KIA Optima and loving it. Everyone at Fred Anderson Kia was very nice and extremely helpful. I went expecting to purchase a later model Optima but they were determined to put me in something new and together they made it happen. I've wanted this car for 2 years now and they certainly made it worth the wait!!

GE_Perlmutter

Aug 17, 2014

We just visited Fred Anderson KIA and OMG! it is as good as it can get... or even BETTER! Amy Gifford was our first contact and she was extremely helpful with our initial doubts (I think she's in charge of online questions), after reading several reviews we decided to ask Amy if she could hook us up with Tabitha Wright, who, from the reviews, sounded like an angel... Amy arranged everything and when we arrived Tabitha was waiting for us, she was sooooo patient... We checked several cars, discussed some financing issues, and worked with our (mine) constant changes of mind... she was super sweet and listened to all our questions, answered, and if she didn't know the answer, we would go to someone that would know... VERY COOL! The guy that got us all the paperwork and signing was Bradon, he was also AMAZING! he was patient, and would stop when noticing that we were getting a bit lost in all the paperwork... it was a great experience and we will definitely recommend anyone to visit Fred Anderson Kia, I am pretty sure that all sales representatives are amazing, but Amy, Tabitha, and Bradon really rocked today, thanks a lot guys!!!!

NF

Aug 17, 2014

they are very considerate and understanding when buying a new car. they have a great waiting area for when you have your car serviced; like oil changes, etc.. it's best to take your kia for servicing to keep your kia in top notch condition, i do and i have had my kia since 2009. happy motoring!

GE_Perlmutter

Aug 16, 2014

We just visited Fred Anderson KIA and OMG! it is as good as it can get... or even BETTER! Amy Gifford was our first contact and she was extremely helpful with our initial doubts (I think she's in charge of online questions), after reading several reviews we decided to ask Amy if she could hook us up with Tabitha Wright, who, from the reviews, sounded like an angel... Amy arranged everything and when we arrived Tabitha was waiting for us, she was sooooo patient... We checked several cars, discussed some financing issues, and worked with our (mine) constant changes of mind... she was super sweet and listened to all our questions, answered, and if she didn't know the answer, we would go to someone that would know... VERY COOL! The guy that got us all the paperwork and signing was Bradon, he was also AMAZING! he was patient, and would stop when noticing that we were getting a bit lost in all the paperwork... it was a great experience and we will definitely recommend anyone to visit Fred Anderson Kia, I am pretty sure that all sales representatives are amazing, but Amy, Tabitha, and Bradon really rocked today, thanks a lot guys!!!!

vwl

Aug 14, 2014

Big THANKS to Amy, Jose, Tabitha, Reece and Brad! You guys ROCK! I walked in with no expectations of leaving with a car and this team made it all happen. They are very courteous, professional and and truly hone the word "friendly." I could not have had a better experience and I look forward to just visiting for maintenance appointments. Thank you ---again!

Jeff

Aug 13, 2014

It was one of the best experience I've ever had while buying a new car. The car was just what I wanted. The sales person(Tabitha) and staff were all great!!

melanie_bamagirl

Aug 7, 2014

My experience during my visits went above and beyond any other Dealership! Tabitha Wright gave me all the information I needed to make the most of my purchase! Her knowledge and caring personality was the best combination for me as a client shopping your business. Thanks again for a great experience! Melanie Williams

Hattie

Aug 5, 2014

That you are always on time. You don't have to wait a long time and having having the "family package" makes it all worth while.

Christine

Aug 4, 2014

The salesmen we worked with were very helpful and knowledgeable. I especially appreciated the fact that when I traded in my old car, the salesman spotted a little trinket I had hanging from the mirror and took it down to give to me. It was some quite sentimental to me and really meant a great deal.

Mark

Jul 31, 2014

No pressure.No fuss.We feel that we were listened to and treated with respect.This truly made buying a car a fun experience for us at FA. They Get It !

Jeffery

Jul 27, 2014

Carl was phenomenal and the whole dealership seemed to work with me to make sure I was getting the vehicle I wanted for the right amount of money.

rndclements

Jul 26, 2014

My husband and I cant stop enough wonderful things about the staff and our experience at Kia of Raleigh and we just left today! Weve already told several family members and friends in the market for a new car that Kia of Raleigh the only place well ever visit again! I went into Kia today planning to drive three cars after a wonderful online process with Amy. She helped my husband and I narrow down our car choices before we even walked in the door. Then, Tabitha took over and was fantastic! Tabitha was friendly, helpful, and so warm. She joined us on our test drives and answered all of our questions related to the car and personal! We knew Tabitha truly cared. After we selected a car, my nerves started to get the best of me; I also hadnt come in planning to make a down payment until Tuesday only to select which car we wanted and find out my financing options. Wed planned to return later in the week to finalize things. However, the manager and Tabitha were able to sense my nerves and ended up helping us strike us a deal that we just couldnt pass up. There was no pressure, just options presented. They gave my husband and I plenty of time to talk privately, and again, no pressure. Thanks to their support and time with my husband, I went ahead and chose to purchase the same day. The financing process was seamless, as Trey explained everything to us and, again, didnt pressure us about any final options. It was just a matter of being presented options then my husband and I having time to talk it out ourselves. With an almost non-existent credit profile, we were surprised we could get financed, but Kia did it! They even explained how this will help us build our credit and then how we could refinance in 18 months for a lower payment. No one there had to talk about that with us but they did; we werent frowned on or talked down to. Everyone in our family is impressed by our car and the deal we got at Kia of Raleigh. We are forever grateful to them for making us feel like equals, making us feel knowledgeable about the process, and for helping us leave with our new car today!

rndclements

Jul 26, 2014

My husband and I cant stop enough wonderful things about the staff and our experience at Kia of Raleigh and we just left today! Weve already told several family members and friends in the market for a new car that Kia of Raleigh the only place well ever visit again! I went into Kia today planning to drive three cars after a wonderful online process with Amy. She helped my husband and I narrow down our car choices before we even walked in the door. Then, Tabitha took over and was fantastic! Tabitha was friendly, helpful, and so warm. She joined us on our test drives and answered all of our questions related to the car and personal! We knew Tabitha truly cared. After we selected a car, my nerves started to get the best of me; I also hadnt come in planning to make a down payment until Tuesday only to select which car we wanted and find out my financing options. Wed planned to return later in the week to finalize things. However, the manager and Tabitha were able to sense my nerves and ended up helping us strike us a deal that we just couldnt pass up. There was no pressure, just options presented. They gave my husband and I plenty of time to talk privately, and again, no pressure. Thanks to their support and time with my husband, I went ahead and chose to purchase the same day. The financing process was seamless, as Trey explained everything to us and, again, didnt pressure us about any final options. It was just a matter of being presented options then my husband and I having time to talk it out ourselves. With an almost non-existent credit profile, we were surprised we could get financed, but Kia did it! They even explained how this will help us build our credit and then how we could refinance in 18 months for a lower payment. No one there had to talk about that with us but they did; we werent frowned on or talked down to. Everyone in our family is impressed by our car and the deal we got at Kia of Raleigh. We are forever grateful to them for making us feel like equals, making us feel knowledgeable about the process, and for helping us leave with our new car today!

Renato

Jul 21, 2014

My experience with sales representative Rod Davis was superb. From the initial purchase to the service call I had with the windows and headlights Rod was very professional and personable. I highly recommend asking for Rod Davis when considering purchasing a car .

Lisa

Jul 12, 2014

Love my New Optima Thank you for helping get into a new Optima. We love our new car, and we loved working with all the staff at the dealership. They are all friendly and genuine. Joey O was our salesman, he was FANTASTIC! He has the patience of a saint! I am a new customer for life!

crushdgrape

Jul 11, 2014

Thank you for helping get into a new Optima. We love our new car, and we loved working with all the staff at the dealership. They are all friendly and genuine. Joey O was our salesman, he was FANTASTIC! HE has the patience of a saint! I am a new customer for life!

Vaughn

Jul 10, 2014

Working with Daniel was a pleasure. He was helpful, informative, knew about the cars, and was focused on helping me find the new car I was looking for and not just selling me any car. He upheld the values Fred Anderson Kia claims on their website and I left feeling excited about my new purchase!

Kathleen

Jul 1, 2014

It seems that the customer service to get you to buy the cars is exemplary, but the customer service to keep you and your car happy, not so good. I bought a 2014 Kia Soul in January, immediately I LOVED my new car and was so pleased with the buying experience I had at Fred Anderson Kia.....UNTIL about 2 months later when my car left me stranded on the side of the road, just barely 3000 miles on it. I was shocked! I had my car towed to the dealership and was given a loaner car. Before what couldnt have been much of an inspection it was determined I needed a new fuel pump, so one of them (there are two on the soul) was replaced. I went to pick up my car several days later and when I got there the check engine light was on. They took it back into the garage, cleared the code and sent me on my way, stating they must have forgotten to clear it.TWO WEEKS later, I find myself stranded again...This time, in the middle of rush hour traffic at a major intersection with a special needs child in the car with me. I again have my car towed to the dealership. After several days and several inquiring phone calls made by me, they have decided that I now need a fuel pressure sensor. When I asked if it was possible this was the same issue that wasnt actually fixed before I was told this was a completely separate issue from the first. Unlucky for me the sensor I needed, they didnt have so it was being ordered and they would receive it and have fixed on Tuesday of the next week (this was late Friday afternoon). I said okay and hung up the phone. Not an hour later did I receive a call telling me that my car was fixed and could be picked up. This did not sit well with me, made me feel even more uncertain that my car was actually fixed. I did make arrangements to pick my car up the next morning. So the following day I drove to Raleigh AGAIN to pick up my fixed car. Here it is July 1st and my car has been at the dealership since June 21st. Yes, it left me stranded for a 3rd time. (Total= 3x in 4 months, not to mention about a month total sitting at the dealership getting fixed). I traded my previous car in with 175,000 miles on it for one reason..Because it was getting to be about the time that major things go wrong and I could be left stranded. Though my little Nissan Sentra hadnt ever left me stranded before I feared that it may one day. I spent a year researching cars and test driving cars. I was confident in my Kia Soul purchase after the reviews that I read and what other consumers posted about their Souls. I purchased my car because I believed in the product and I still do. I think I was the unfortunate person that got a lemon. NO ONE else has anything bad to say about their Soul. I went to the dealership to see what they would do for me. I spoke with the general manager and told him I did not want that car anymore. He told me that they had made their monthly goals so he had a little leeway to play with getting me what I wanted. He told me that he would take a loss if that meant me leaving with a smile on my face. When I told him what I wanted, that was a different story.He was unwilling to refund my money. He was unwilling to trade me out of it for a new soul with the same payment. NOTHING! After already spending over a $1000 dollars in car payments since I bought the car I was willing to say forget it, just give me a new one and I will restart the payment of the loan. Nope, nothing. Im disgusted. I couldn't believe that even after all that I was going through this man was still working on making a profit off of my misfortune and a lemon that this dealership sold to me. So now its off to go through the lemon law process. I was trying to avoid it but now I have to. If you are from the triangle area I am recommending that you do not buy a car from Fred Anderson Kia, it is clear that they do not stand behind their product and are truly only interested in profit not consumer happiness after the purchase.

Brunswickgarrett

Jun 29, 2014

The Fred Anderson Kia buying experience was great and Tabitha S Wright was just great to work with .... She is a professional and quality person who made my buying experience great .......... Darrell Garrett

Fredearlhaubold

Jun 28, 2014

Had a great experience buying my first Kia with Fred Anderson. Amy on the internet team was awesome, professional and a great listener. Joe handled the transaction and followed thru on every promise, just a great team, dealer and car! Plus the family plan is awesome! Fred

Glenn

Jun 27, 2014

Fred Anderson Kia made us feel like part of the family. We purchased a Kia Sorrento for our daughter in January. It was such a positive experiance that we returned in June and purchased another Sorrento for my husband. Tabitha and Tony will take care of you! Even after you have sealed the deal and enjoying that new vehicle Tabitha is always available to answer any questions you may have. "Hey Tabitha-our son will need a vehicle next July 2015-you will obviously be our first stop and shop destination! See you soon!"

DON GAMECOCK MILLER 5'8" 2007 LBS.

Jun 24, 2014

The entire dealership is second to none.Fred Anderson Kia staff are the most caring,knowledgeable people in the car business.My wife and I live with our single parent son in the Raleigh area.Everyone in the dealership that I met LISTENED to every word I said about the situation and other issues we have faced.They CARED as much about me/family as a person as just a potential customer.TABITHA WRIGHT quickly became much more than just another car dealer.Tabitha has a system unique to the business called HONESTY.She looks you straight in the eye.WHAT I CONCEPT IN CAR BUYING!!!!!!!!!!!Tony Woods says,"What do I have to do to get the car you want." Have you every had the FINANCE MANAGER say that?????? I SURE HAVEN'T!!!Have you ever had the BUSINESS MANAGER try to only sell you what you need and get you only the BEST RATE.I HAVE.Trey is that kind of business manager and Braden is too!!!!!!!!!! I am from SOUTH CAROLINA but all my future car purchases will be at FRED ANDERSON KIA OF RALEIGH.They call themselves the "family store"and they MEAN IT,You are family at Fred Anderson.BEST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ask for TABITHA WRIGHT I

Lori

Jun 24, 2014

Everyone from the sales guy (Carl) to the manager was amazing. I loved their energy at this dealership and how fast everything was processed.

Cock2001

Jun 24, 2014

FRED ANDERSON KIA -I WILL NEVER BUY A CAR FROM ANYWHERE ELSE THAN FRED ANDERSON KIA OF RALEIGHFINEST HUMAN BEINGS EVER IN THE CAR BUSINESSASK FOR TABITHA WRIGHT HONEST HONEST HONEST CARING LADY

James

Jun 23, 2014

So far I can trust this service group. They haven't tried to up sale me by posing unnecessary repairs. As long as they continue to provide this kind of service they will have my business.

Barbara

Jun 21, 2014

The professionalism, the timeliness, I love that they never once complained about all the test driving I did. I know it can be a tedious process. They were very kind and explained everything step by step. I walked with something 10x better than what I walked in for. :)

Marylou

Jun 21, 2014

Everyone was very friendly and helpful. The whole team went out of their way to help me purchase my Soul.

Lisha

Jun 16, 2014

I was helped and it was always a straight forward answer. I feel like their main interest was to help me.

David

Jun 14, 2014

Daniel was a great help to us and took care of every concern we had and explained everything very well we were very very happy with the service

Kimberly

Jun 12, 2014

I initially came in due to a problem with my 2011 Kia. Just by chance Carl Baker struck up a conversation with me, seemed very concerned with the issues I was having and immediately went into action to make me a happy customer again. Working with Carl was great and now I'm the happy owner of a 2015 Sorento. I also had a great experience with Chris (I believe a manager) and Braden, the finance guy. All 3 guys were a pleasure to work with and restored my faith in Kia.

Jennifer

Jun 10, 2014

I appreciate the time the salesman (Chad) took with me while I was making a decision as to which vehicle to purchase or lease, and weighed the benefits with me on both options without acting as if I had taken up his whole day, in which I did.

Ernest

Jun 9, 2014

The delivery of my new car. The friendliness of Carl Baker when he delivered to new Soul. His ability to explain all the features and offer to assist with any setups ie:Bluetooth devices and phone. The ease of completing all the paperwork for the sale and delivery of the new vehicle. 10 across the board!!!!

TerryE11

Jun 8, 2014

I was not looking forward to go car shopping. I was interested in the optima so I gave Fred Anderson Kia a shot based on reviews. I felt the need to write my own since my experience was very positive. Tabitha Wright was such a professional. She got me into a great car without feeling pressured to do so. There was no haggling and she got me to the price I wanted. Thanks again Tabitha. I love my new ride.Terry Eacret

Melissa

Jun 7, 2014

The salesman Lee McKoy was very friendly and the sales manager made me feel like a valued customer the minute I came in. I would recommend this dealership to friends who are looking for a car!

RitaMM

Jun 7, 2014

I had a amazing visit at Kia Fred Anderson!! After not being in the market for a car since 2001, they really made it a very positive experience for me!! The team was helpful and sensitive to my needs from beginning to end. I love my Kia Soul and am so glad to be part of the awesome Kia Fred Anderson family!!!

rmmm2010

Jun 7, 2014

Wow!! It's been 14 years since purchasing a car!! The Fred Anderson Kia dealership was absolutely wonderful to send salesperson Ky Melton to bring me to the dealership. Although I was nervous in the beginning, Ky was a 100% gentleman and so very patient with me through the decision making process. Ky was extremely helpful in providing the details on my new Kia Soul. He helped to make my experience at Fred Anderson such a delightful and happy day!! I am so excited to be the owner of my new 2014 Kia Soul! Thank you Ky for all your patience and for helping through the process of becoming a new Soul owner!! After not purchasing a vehicle since 2001, I am so happy you were just there to help make that transition a positive one for me!!

Nanette

Jun 6, 2014

There was no high pressure sale. I was able to take an extended test drive. Everyone was very thorough in their explanations.

Khaleel

Jun 4, 2014

I liked the fact that, the sales team put together a deal that worked for me. I was able to drive away in a car that I could afford!

Dani Yarborough

Jun 3, 2014

Amazing service. Every person I came in contact with was willing to make it the best experience possible. I did not feel pressured to make any decisions on the spot and that they had my best interest at heart.

deyarbor

Jun 3, 2014

Amazing service. Every person I came in contact with was willing to make it the best experience possible. I did not feel pressured to make any decisions on the spot and that they had my best interest at heart.

Scott

May 26, 2014

Carole Henderson was very kind and helpful throughout my transition to trade-in my 2011 Sorento and purchase a brand-new 2015 Sorento.

Alison

May 24, 2014

I like the fact that Ben is an advocate for KiaAnd takes the time to explain about partsHe is very professional, and courteous whichSeems to be a rare commodity these days!!!!

Eric

May 23, 2014

Lee McKoy was a wonderful sales person! He was very patient and provided us with excellent options as our lease was coming to a close. I appreciated that he didn't pressure us, and just let us decide. I would definitely recommend him to anyone!

Kelly

May 19, 2014

I had to wait several minutes for assistance when I arrived, but after that the service went swiftly and the customer service was great!

Todd

May 14, 2014

Your team was knowledgeable, professional and very personal. I felt very comfortable. My first experience buying a new car and I believe that I'm here to stay. Thanks everyone. Todd Ford

Tressa

May 12, 2014

The sales people were really friendly and laid back ... it was a no pressure environment and they answered all the questions you had. You felt like they understood this was an important purchase and that the customers were really important to them. Carol was amazing to deal with!

Christopher

May 8, 2014

They were quick and efficient, and they recommended that I get new tires before they rotated and balanced the tires - it was great to get a recommendation and have them NOT do something that they could have charged me extra for. I respect that kind of concern and integrity.

Kathy

May 8, 2014

They got me in the car I really wanted I did not have to settle for less. They were friendly and great to deal with.

Aretha

May 6, 2014

The salesperson made sure she meet my needs. She wasn't just trying to make a sale. She made sure I got what I wanted.

Earl

May 5, 2014

was treated well, and the salesman Mckoy who I dealt with buying the car was excellant in seeing that I was being taken care of. A good man for your sales dept and a good representive for your company.

drinnc

Apr 26, 2014

The car buying experience is not one of my favorite things in life but Tabitha was great.....helpful, patient yet persistent in a positive way. She's been very good with my after purchase calls too. I look forward to saying positive things about the service and support after the sale.

drinnc

Apr 26, 2014

The car buying experience is not one of my favorite things in life but Tabitha was great.....helpful, patient yet persistent in a positive way. She's been very good with my after purchase calls too. I look forward to saying positive things about the service and support after the sale.

white95

Apr 26, 2014

I had been looking to purchase a used car for about two weeks. After visiting numerous dealerships I ended up a Fred Anderson Kia of Raleigh. Never owned anything other than a Honda. However, the Kia Optima caught my attention. As I pulled up to the dealership I was immediately greeted by Tabitha. I told her that I was just looking and comparing prices. She began to ask questions about what type of car I was looking for and what was my price range. She proceeded to show me some of the Kia Optima they had on the lot, however, none where in my price range. But that didn't stop Tabitha. She said I'm pretty sure we can get you the car you want in your price range. We went inside and she did her research online to see if there was anything I may be interested in we found nothing. Still didn't stop Tabitha. She gave me her business card and took my email address and phone number and said she would call me once she found a car for me. We spoke on that following Monday Tabitha said I have a car on the lot that we can put you in within your price range. Tuesday afternoon I drove away in a 2011 Kia Optima. It was a great experience working with Fred Anderson Kia.Aretha

Alda

Apr 24, 2014

The salesman (Carl ) was very personable and wanted to make sure that we got what we came for. We enjoyed our experience with him and would recommend your dealership to others.

Sharon

Apr 24, 2014

Sales Associate (Kyeme) was professional. Knowledgeable of the different vehicles. He made the experience of purchasing a new car the best I've ever had. Thank you!

Ann

Apr 21, 2014

Everything very easy and fast. Pulled in, parked, looked at a magazine, and next thing I knew, I was on my way home!

Dale

Apr 17, 2014

The assistant manager at the front desk is very personable and friendly, and it is clear that he wants all of the customers to have a great experience.

Maury

Apr 17, 2014

I had made up my mind on the car I wanted and they happened to have what I had in mind on the lot. The process was pleasant. A bit longer than I would like, but normal.

Peggy

Apr 17, 2014

They are very courteous. They answer any questions I have. They will come tell me if I need anything else done.

Daniel

Apr 12, 2014

Compared to other 4 dealerships I worked with on this purchase, your dealership is the only one that acted with integrity and respect for me and my time. It's because of this that I took a higher purchase price from your dealership. I hope that we've now formed a lasting relationship with regards to the unique service offerings (service loaners) and future sales.Daniel Rangel was without a doubt the best sales associate I've ever worked with on a car purchase. He listened to everything I had to say and even went the extra mile to pick up and respond to the non-verbal queues. He played a key role in the choice to also stay with Fred Anderson as I wanted to 'do right' by him.

Cheri

Apr 11, 2014

I liked the attention I received and the helpful staff. This was the first car I bought totally on my own and they were great with helping me with everything.

Jeremy

Apr 11, 2014

Not putting us under pressure to buy. Asking us what we wanted in a vehicle and selling us that vehicle instead of pushing a vehicle we didnt want.

Beth

Apr 6, 2014

Customer Service, Knowledge, and understanding that we want as much preventative care as possible to help avoid extreme costs for repairs. This is not always possible, but having staff who see, report and provide options to us re: car care and maint. is a real good thing from our point of view. Ben in Kia Service Dept. is excellent customer service and providing information/education. Great representative for Fred Anderson.

Bryce

Apr 4, 2014

Our salesman Greg White listened to what we were in the market for and did not waste out time trying to upsell us.He also from the start included my wife in the decision making process which was much appreciated.The Sales manager was straight forward with what he could do and not do which allowed us to make an informed decision.

Kineta

Apr 1, 2014

The salesman Kyeme Melton was very understanding and I didn't feel pressured into just getting any car. I was able to list what I want and didnt want in a car and he was able to find the right one for me.

Diana

Mar 31, 2014

For the most part the atmosphere was not high pressure. Charlie was very personable and accommodating as were the other staff members. I have two friends who purchased Kias at your dealership and both are very complementary about your services.

Kathy

Mar 31, 2014

Kyeme was awesome. I wanted to expedite the purchase experience and exceeded my expectations. He was friendly and knowledgeable and didn't push but was responsive to my communications.

Thirumal

Mar 30, 2014

Small family/like experience. Everyone we met and worked with made us feel welcome. Our salesman Hootan Nour went above and beyond in helping us to pick out a car. He took us for many test drives and even arranged with his supervisor, Tony, for us to take 2 different cars home to test drive overnight. They went above and beyond to make our car purchase a very pleasant experience. We will definitely do business with them in the future.

Bruce

Mar 29, 2014

We really liked Rich our sale man...The liked excellent bottom line price we got compared to Hendrick's...Hendrick's sales department said "Fred Anderson will never give you off what we are giving.off.Why are you going there?..Well you did beat them on all aspects of the deal..That's why!.

Ginger

Mar 29, 2014

I liked my sales man. He was knowledgable and to the point. He showed me what I wanted, didn't waist time, and no "bs".

asedunn

Mar 26, 2014

It seems that once the papers are signed and the car is purchased the lack of communication with the customer goes out the window. I bought my car almost two years ago along with three extended warranties. I went last week for my oil change and to have them look at one of my tries. There was a nail in it and with the warranty I thought I had it would be covered. I just found out that this was not the case the road side hazard was not approve and I would now have to come out of pocket for the tire. When I asked why I was never informed of this the answer was the person that was handling my financing for the car was no longer with the company. How convenient for them. Very poor customer relations if you ask me

Donnie

Mar 23, 2014

Me and My husband had a great experience at this dealership We worked with Charlie Parrott He was very kind and friendly All the staff at Fred Anderson Kia was great. They also gave us a tank of gas .We will definitely recommend this dealership.

Tracey

Mar 23, 2014

The service was very thorough. The feedback I received about the state of my vehicle was informative and appreciated. The wait for the service was not long at all. The atmosphere in the waiting area was a pleasure, the wireless service, refreshments and TV was apprciated

Becky

Mar 18, 2014

Quick easy and I left with a clean car. I also like that they thoght ahead and completed the inspection.

Carol

Mar 18, 2014

Quick, friendly, on time (early, actually). Cost what I was told it would. Fixed complication of past repair at no charge.

Glenn

Mar 18, 2014

Everything about coming to Fred Anderson Kia for my first car buying experience was made very easy to understand and to work with both Rich and Braiden for finding, purchasing, and financing the car. At no point did I feel pressured or intimidated or cheated by the dealings or negotiation, and I appreciated the honest and direct approach taken to selling cars.

Thomas

Mar 14, 2014

I liked how Greg White was able to help me get into my 2014 Kia Sorrento. He took the time to listen to my needs and found the vehicle for me.

Ruth

Mar 13, 2014

Joey O. who sold me my lovely Kia came over to talk to me while I waited. It was really nice to be remembered. Bless all of your car people.

Cherie

Mar 6, 2014

Positive experience. Your team tried to get me the best financing deal and pricing . I highly recommend this dealership . Everyone was professional and pleasant plus made sure to listen to me to make sure I was satisfied .

Michael

Mar 6, 2014

The staff was cvery professional and treated us well. The dealership had the car that I was interested in and it was available that evening. I liked the process, it did not take too long a time to purchase the car.

Susan

Mar 4, 2014

The "NO-Hassel" buying/trading-in experience. The knowledge and the honesty of the Car Salesman. A monthly payment that I can offord, and shorter time frame for paying off the car.

Nclabtech

Mar 1, 2014

Very good buying experience. Purchased 2014 KIA soul ! And traded my 2013 soul +.They gave me a phenomenal price and great finance rate. They really worked to get my payment as low as possible . Highly recommend !

Lknewsome

Feb 5, 2014

I did my research on Fred Anderson Kia dealership online and I immediately noticed how happy pervious customers were with their purchase and their experience. I didn't see a single negative review. I knew from that alone I wanted to purchase my car from Fred Anderson Kia. I already knew the year and model of the car I wanted 2014 Kia Forte LX. Once again I did my research online. I had such high expectations for customer service and my purchase when I finally went to the dealership but unfortunately, I was wrong. Hootan was the first sales consultant that I worked with. I told him what kind of car I wanted (2014 Kia Forte color: black). As we got further along in the purchasing process Hootan began to start trying to sell me other cars that I had absolutely no interest in. I would ask him a simple question and get three different complicated answers in one sentence. Hootan Nour has extremely poor customer service. At one point, Hootan even expressed that he was frustrated with me. I could only assume it was because I didn't agree with everything he said and I immediately asked for another sales consultant. I would never recommend him to anyone. I work in sales as well and I would never tell a customer that he/she is frustrating me. I literally wanted to walk out and go to another dealership altogether. I'm so happy that I didn't though because another sales associate named Tabitha Wright helped me and did an excellent job. She listened to me and got me the car that I wanted (2014 Kia Forte color: black). I quickly noticed that it became a team effort to make sure that I was happy before I left. An associate namedLee Mckoy made me smile and did an excellent job in turning the situation into a better one for me. I do hope any other customer that works with Hootan will not experience what I did. Overall Fred Anderson Kia is an excellent dealership though I would still recommend this dealership to my friends and family. I do, however, strongly recommend that management keeps a closer eye on the sales experience of the customers

CHallett

Feb 2, 2014

This was my first time purchasing a car on my own. Tabitha and Braden made it extremely easy and painless! They were very helpful and answered any questions I had. I will definitely be coming back for my next car in a few years!

challett1

Feb 1, 2014

This was my first time purchasing a car on my own. Tabitha and Braden made it extremely easy and painless! They were very helpful and answered any questions I had. I will definitely be coming back for my next car in a few years!

debbie

Jan 27, 2014

I had a wonderful experience. Tabitha and Tony were great to work with and very helpful. It is well worth the drive to talk with them before purchasing a car.

ruthmisklow9

Jan 20, 2014

Our experience was very good and well worth our drive. We drove about 1 and a half hours to get to the dealership after first speaking on the phone in reference to vehicle which we saw online. The associates were some of the nicest we have ever had the pleasure of dealing with.

JennieSmith

Jan 15, 2014

Joey O" is all that I can say! I guess the "O" stands for OUTSTANDING! I purchased a 2014 Kia Sorento on yesterday and he was super cool and laid-back. He took the time to explain the vehicle functions and programs. He let me test drive the actual color that I wanted. He was very personable, pleasant and professional to work with. I did not feel pressured at all. He gave me time to think about what I wanted to do. The finance person was great too (Troy). Joey went the extra miles to fill up the vehicle for me as if that was not enough, he even proceeded to program my radio stations and blue tooth as well. If you are looking for non-pushy salesman with a honest sense of ability, go to Fred Anderson Kia and Ask for "Joey O"!!!!!!

ourbug

Jan 6, 2014

I found a used 2009 Toyota Corolla on Fred Anderson Kia's website and made the trip from Charleston, SC to Raleigh, NC. Tabitha, the sales rep I spoke with on the phone was cordial and did everything she promised, including returning phone calls at the promised time. She was not pushy. We also interacted with Tony, the manager, and found we had a common background. He also worked with us on a price we could afford. The whole experience was trouble-free and enjoyable from the beginning to the end. I would recommend this dealership to anyone.

ourbug

Jan 6, 2014

I found a used 2009 Toyota Corolla on Fred Anderson Kia's website and made the trip from Charleston, SC to Raleigh, NC. Tabitha, the sales rep I spoke with on the phone was cordial and did everything she promised, including returning phone calls at the promised time. She was not pushy. We also interacted with Tony, the manager, and found we had a common background. He also worked with us on a price we could afford. The whole experience was trouble-free and enjoyable from the beginning to the end. I would recommend this dealership to anyone.

Beverly

Dec 31, 2013

Tabitha Wright was the "right" salesperson for us. She listened to what we wanted and worked with us to get a great price. She was very attentive and professional and made our first buying experience with Fred Anderson unforgettable.

Latoya

Dec 31, 2013

I had a great experience at this dealership. I worked with Tabitha Wright; she was very kind and friendly. She didnt make me feel like she was really out to make me buy a car like most salespersons. I also love the fact that she was able to keep my two year old entertained while we shopped for cars. I would defiantly recommend Fred Anderson Kia and Tabitha Wright to anyone that is looking to buy a car.

Lisa York

Dec 31, 2013

Absolutely the best experience ever! Tabitha Wright is an outstanding sales rep for Fred Anderson Kia...I told her exactly what my needs were & she made it happen! If your looking to buy a car I highly recommend the folks at Fred Anderson Kia!

ncauctioneer

Dec 30, 2013

Simply stated: Tabitha Wright is the best sales rep I have ever had the privilege of working with. She knew exactly what I wanted & got the job done in a timely manner, very pleasant buying experience! I love my new Kia Optima! Thank you Tabitha

Kita

Dec 29, 2013

I bought a used car from Ky and he was excellent in providing customer service! I absolutely love my car and will definitely recommend Ky and Fred Anderson Kia to friends and family.

kita25

Dec 29, 2013

The customer service from my salesman Ky was excellent. He helped me get the car I wanted and I love my car! I will deffinitely recommend Kia to my friends

Sara

Dec 12, 2013

I was referred to Andrea Rushing, and trust when I say that I was not disappointed. Andrea was knowledgeable, pleasant and very welcoming. She listened to me - with the understanding that this was huge, She made sure my wants and needs were both addressed when choosing my car. I was able to leave, key in hand, driving the car that I absolutely had to have: Optima!!! Not to mention that Kia's warranty is excellent. Andrea, along with Jeff (General Manager), Braden, and all Fred Anderson Kia employees that helped me with my purchase, were excellent. I would definitely refer anyone interested to this wonderful group of professionals.

lminckmom

Nov 8, 2013

Megan Barry has been a godsend for me while looking for the best deal on a Kia Sportage. She contacted me right away when I got on the website, listened carefully to what I wanted in the car ,and is respectful of my monetary limits. She is currently on a search for the best car for the best price and I appreciate the time she is putting in for the search. I,like many of you looking for a car, have very limited time to run around physically to look at everything, so working through the internet saves me time I cannot spare. I have every confidence that Megan will do the best to find me the right fit since I have decided that a Kia Sportage is the way I want to go..

LAR

Oct 31, 2013

I received excellent customer service at Fred Anderson Kia. I had been looking for my car for awhile and was able to get it with the help of my salesperson Ky. He was very friendly and helpful. I love my new car and would buy from Kia again!

jsedens33

Oct 27, 2013

Having been a Honda owner for almost 20 years, I decided to look for another brand as my next purchase. Based on the high ratings, Kia was my first stop. After visiting other nearby dealerships, I ended up back at Kia purchasing a new '14 Optima. Amy and Derek were both extremely pleasant to work with. Derek answered all of my questions on the vehicle and was very patient with me as I decided on what kind of car to get. Out of all the dealerships I've visited in Raleigh, Fred Anderson Kia was the best experience. Everyone is very friendly, the sales staff are not aggressive and are there to really help you find what you want. The dealership is a very comforting atmosphere. Customer Service means more to me than anything and that played a big role in converting me to Kia. Their warranty is also unmatched, as is the Family Care package. I can't say enough great things about Derek and Amy. Both went out of their way, even after sales hours, to help me get the car I wanted and also meeting my budget. I highly recommend visiting this location if you are in the market for a new vehicle. I'm loving my Optima. Bye bye Honda.

BarneyFife

Oct 19, 2013

My wife and I were interested in a new Optima. We were trading in a vehicle. I knew the financing/rebate incentives Kia was offering. I wanted to finance no more than $18,000 over 36 months. I also wanted the 0% financing Kia was offering with a $1000 rebate. As usual, we went back and forth several times over price. Joey O was a very nice salesman and of course, a "middleman" between us and the sales manager. Suggestion to all dealerships: That really gets old.Like always, the sales manager started very high from our price. I truly didn't care if we did the deal but my wife had been eyeing the Optimas for several months. But she trusted me with what happened whether we bought one or not. Several times I reminded them of the 0% financing for 36 months was what I wanted to do. This was with a $1000 rebate while a $1500 rebate came with .9% financing. Not a big deal but that's what I wanted. Several times they made us an offer, I asked them if it was with the 0% financing. The last time I asked, the sales manager said "Its what you folks were talking about." Finally, we were about $1000 off what I wanted so we agreed to not do a deal. No problem. The next morning my phone rings and its Joey O. He said they called a Fred Anderson dealership in Fayetteville and somehow they found another $500 for our trade-in. I knew how much my wife liked the car so I agreed to meet them halfway on my price. Since I was at work, Joey asked me to fill out the financing paperwork online and he would get everything taken care of. That way wouldn't be at the dealership very long. I am a firefighter and would only have about an hour or so so I appreciated him doing that for us. Later that day everything was almost complete and we agreed to meet around 5:00pm. My wife would drive to pick me up at the fire station and then we would go to the dealership, sign the final papers, get the car, and she'd take me back to work. Around 4:30 she's on her way to pick me up and Joey calls with a question. As we're talking about the financing details, I confirm they did the 0% financing. He tells me they only did the .9% financing because that was the only way they could get me my price. Immediately I was livid but my wife was already on the way excited about her new car. I'm feeling like I just got the old "bait and switch". If it was solely up to me, I would have told him to forget it right then and there. They say they found me another $500 for my trade-in but I guess they just gave me the .9% financing with the $1500 rebate to supposedly "find" that extra $500. The whole time we're doing the papers I try all I can to be cordial. Its my wife's brand new and I want it to be fun for her. But inside I feel cheated. I just decide to let it go for her. During this time, we constantly got the speech about "please give us 'completely satisfied' on the Kia survey." If we heard it once, we heard it 100 times. Out of respect for Joey, I just decided not to do the survey. As much as they beg you to answer "completely satisfied", its assumed if you don't, you'll be branded from that day forward. I guess most dealerships these days just want people to say they're great even though they're not. Why would any dealership work to fix problems if everyone tells them they're "completely satisfied"?Would I buy from them again? Maybe but they wouldn't be my first choice. I'd shop around and if they were the only ones who had what I wanted, I'd discuss a deal with them but you better know I'd get it all in writing and not do anything over the phone. I just can't trust them enough for that.

Unc1teqm

Sep 30, 2013

Everyone I came in contact with was extremely friendly and helpful.They go out of their way to please.My sales person was Andrea.She made you feel like you were a member of her family.Very personable.She also is so knowledgeable about the cars she sales.Jeff is the new sales manager and he worked very hard to get what I wanted and I am very pleased with my new Kia Optima.You will not find another car with all the options at that price.I do not know the mans name who did all my paper work but he was extremely nice too.I appreciate all of you at Fred Anderson Kia. Teresa

avalle1970

Sep 20, 2013

If I could give Chad 100 stars, I would! Excellent customer server and very pleasant to work with. Next car I buy, which will be soon, I looking for Chad! If you want a GREAT car buying experience, I highly recommend that you work with Chad!

klawa

Sep 15, 2013

When I was first looking for my latest vehicle, Kia of Raleigh had not made my original list, as I was looking for a used 2012 Ford Escape, so I figured Capital Ford was my best bet. Wrong. Unprofessional-sales associate who talked on the phone while helping, walked off to help other customers in what I found to be a shotgun approach to landing a sale, kept me hanging (would not give back my drivers license) when I kept repeating that I needed to leave and come back in two days because I was going to be late for work, tried to trick me into signing a sales agreement when he behaved as though it was only tenative numbers (luckily I am not that foolish), and he was also 20 minutes late for the follow-up appointment I scheduled to buy the vehicle I wanted on their lot. (Side note:That vehicle showed up dirty, covered in cat hair from dash to carpet when he brought it around to test drive.) With such a terrible experience, I was becoming discouraged. The vehicle I wanted to trade in was a 2011 BMW 328i, and Leith BMW had been so wonderful, I was starting to think I would never again find that kind of car buying experience outside of Leith BMW. Then I contacted Kia. The Kia associate was prompt in responding to my online inquiry, friendly, and courteous (Megan Barry). When I went to the dealership, I was impressed that all associates who were not already with a customer were outside at the front enterance waiting to help the next person. The associate (Derek) who worked with me was straight forward, attentive, honest, and never once pushy. I bought the car two days later (after thinking it over). I was given awesome financing, and a wonderful extended warranty on the vehicle. I would recommend to others, absolutely.

Bev

Sep 13, 2013

I had a great experience buying my first new car from Lee McCoy. I will diffently be referring my friends to this dealership. Thank you!!

dyilma

Sep 8, 2013

On 09/04 I went to this dealer looking for a used car possibly Honda Accord. The sales guy approached me and asked me what my budget is and I told him 10-12. He walked me through the lot and there were few cars that are priced little above 12,000 around 14,000 or so. He promised to call me(he took my number) when he gets cars in the range I told him and he went in to office and I guess he spoke to his manager or managers. I have seen him talking to a bunch of them through a window while I was waiting on the lobby. Since I was outside I could not hear what they talked about. The guy came out and said he has a car that is in my price range and took to the back of the building and showed me filthy,dirty and disgusting car.(I am not exaggerating here), I could smell dog and see dog hair all over the seats. I asked him what is this, and he said they can clean it real good and he will call me back once it is detailed. This is the most disrespectful customer service I have seen in a long time. They do not have respect for their guests and customers. Why did not want to negotiate on the others car ? I do not know . I will never go back and do not recommend to anyone.-Dawit Yilma

Lindz

Sep 7, 2013

I would highly recommend purchasing a vehicle from Fred Anderson Kia. My salesperson Kyeme was very friendly and worked great with me in suggesting a vehicle for me! I was able to get into the vehicle that I love!

ca65

Aug 29, 2013

I had a wonderful experience in buying my first car as a single woman. Andrea listened to my needs and got me a car that fits those needs. I actually came in to the dealership looking at another model. But it didn't work and Andrea suggested that I try the Soul and I loved it. She got me in the car that I wanted.

haroldyates

Aug 25, 2013

Megan Berry was awesome to deal with and got us a good deal on our new Kia Soul. Only downside was the length of time for all of the paperwork,especially when paying cash. That was not Megan's fault but the financial folks.

FrankHayes

Aug 23, 2013

2 years ago I bought a car from Fred Anderson Kia because of a situation I was in. I had a 2002 Civic and it was in bad shape and I still owed a lot of money on it. I bought a 2005 Ford Escape fast forward 2 years later to now I found myself in the same situation. This time Chad Susan was my sales specialist. He saw to it that I got just what I needed. Even when I wanted to give up due to financing issues he encouraged me to push forward with the purchase (which I really needed) He advocated for me with Chris and got me the best deal possible. Not to mention he went above and beyond the call of duty to make sure I got the car. I left February 15, 2013 in a lightly used 2012 Kia Forte and I have never been happier. It is now August and the car is still as awesome as the day I got it. Chad still calls me from time to time to see how I am doing something I have never experienced buying a car. I appreciate him for his help. I LOVE MY CAR!!! I would definitely recommend this dealership to anyone looking for good treatment and a fair price. Chad took care of me and he will take care of you.

Zach

Aug 21, 2013

Why aren't you buying a Kia? Secondly ask for Megan when you do. What a joy to work with. She made all of my worries and fears go away. This was a first time buying a brand new car and all I can say is that I loved it. Just because of the experience I am going to stay in the Kia family whenever I need to purchase another car. Go ask for Megan! You won't be sad at all!

ncguy5083

Aug 20, 2013

Best car buying experience ever from Megan to Kevin to Tony to meeting the service department. Highly recommend buying a Kia because they are great cars. And if you buy a Kia buy it from Fred Anderson Kia and ask for Megan.

Jeri P.

Aug 17, 2013

What a great experience! Joey O. was very professional and knowledgeable about all the vehicles on the lot. I never felt pressured and he was nothing like the typical car salesman. He let us ask a bunch of questions and he took his time to show me what the differences were in the vehicles I was interested in. I have already recommended him to my sister and my tenant!

frenchfry

Aug 17, 2013

I had a vehicle malfunction which caused me to peruse a new means of transportation. I started with the dealership I had always used for service on my Nissan and after three days of feeling like they just werent listening to me in my very desperate situation, I chose to take the chance and drive my wounded vehicle home. A co worker who had always raved about Fred Anderson gave me guidance before I had a melt down and insisted I at least visit the Kia folks. Andrea met me at the door and I warned her this was going to be ugly but she welcomed the challenge with a warm smile and a caring attitude. She invited me to her desk and listened to every word I said, jotted a few notes and never had an opinionated expression on her face. It made me feel so comforted that she had also experienced the melt down feeling when you cant even decide what to have for lunch let alone make a major decision on a vehicle while in a very vulnerable place. I visited Andrea on Thursday and Friday evening, much to my surprise, I drove off the lot in a brand new Kia Soul. I thank you Fred Anderson and I thank God for crossing my path with such a beautiful person as Andrea Rushing. Just for the record, day two of driving the Soul, LOVE IT!

TMaloney

Jul 31, 2013

I dreaded car buying until Fred Anderson Kia! My saleswoman Andrea was courteous, friendly, and very knowledgeable! I didn't feel like I was talking to a car salesman, but more like talking to a friend or family member! I have a whole new outlook on the car buying experience! And almost a year later......still LOVE my Kia!

Tmaloney1

Jul 31, 2013

I dreaded car buying until Fred Anderson Kia! My saleswoman Andrea was courteous, friendly, and very knowledgeable! I didn't feel like I was talking to a car salesman, but more like talking to a friend or family member! I have a whole new outlook on the car buying experience! And almost a year later......still LOVE my Kia!

laveryc

Jul 25, 2013

I came into Fred Anderson Kia looking for a new car. Joey 'O' assisted me in finding a just that. His professionalism and courtesy were two of the main reasons I decided to go with a Kia over other cars I had looked at. Despite having a few snags of my end of the deal he patiently helped me until I could drive away in my new car.

qdpcap06

Jul 24, 2013

Purchasing a vehicle ranks second to a home purchase in terms of stress and anxiety. When one walks into a showroom, you wonder how you will be treated. I visited Fred Anderson Kia on Tuesday, July 16, 2013, and any anxiety I may have had shortly dissipated when I talked with Chris the sales manager and Lee McCoy. I have purchased a number of vehicles over the past thirty years, including several Lexus models, Ford, Chrysler, and Hyundai, but I can say candidly that my experience at Fred Anderson Kia was by far the less stressful. Lee McCoy, especially, made the experience stress and anxiety free. The Optima that I wanted was there within twenty-four hours. My experience from initial contact to delivery was absolutely excellent.

BadRating

Jul 20, 2013

December 2012, we began our search for a previously owned vehicle within our budget. We did not consider any vehicle unless it came from a reputable dealership, as they do not sell used autos without putting the car through an inspection to address any obvious or safety concerns. On 31 December 2012, we purchased a used Nissan Altima from Fred Anderson Kia of Raleigh, North Carolina. When we decided to purchase the car, our sales person stated they would install new tires, but later stated after a thorough inspection, that the tires were good and they did not need replacing, and the car passed a complete inspection with no issue.. we later discovered, this was NOT true!On 4 February 2013, we had a Nissan dealer complete a full inspection of the car, and found the following problems: All Tires need replacing - All Outer Tire Rod Ends/boots need replacing - Rear Brakes need replacing - Rear Rotors need replacing - Broken Motor Mount - Air Condition Compressor need replacing. Prior to purchasing the car, the driver side window had an issue of not going up properly, the serviceman checked it out and it appeared to be working, but later the same problem returned. The Nissan dealership also stated 'they would have NEVER sold a car in that condition'. With the exception of the Air Condition Compressor, all other issues were SAFETY problems. For Fred Anderson Kia of Raleigh to allow anyone to go on the road with these horrible safety conditions is unacceptable. On 1 April 2013, I spoke with Ms. Rushing (our original sales person), and expressed our concerns. She stated that she will check into my concerns, and call me back. To date, we have received no response from Ms. Rushing or anyone from Fred Anderson Kia of Raleigh.

aoakley3

Jul 8, 2013

I had a great experience purchasing my Kia Sorento thanks to Joey O. He was very helpful and professional. Very polite and not pushy. I would definitely recommend going to see Joey if you are looking to buy a vehicle.

RuthS

Jul 5, 2013

I went to Fred Anderson Kia looking for a used Kia Soul. I had originally talked to Andrea, but she wasn't there, so Joey O. helped me. He was very professional but went out of the way to help me learn that my cell phone would work with the car's bluetooth. it amazed me. Joey was really helpful in getting my rental car back to Enterprise. He went out of the way to bring me my walking canes which I had left in the Kia Soul so that when I got out of the rental, I had my canes. That really made a big difference to me. That was especially kind and thoughtful. I really appreciated that kindness. It was an easy experience. I was ready to purchase and they were ready to help me. It was probably the easiest experience I have ever had at a car dealer. I would recommend Joey O. and the Fred Anderson Kia people to anyone. They were great.

rewfnewf150

Jul 5, 2013

I had just gotten my check from the insurance company, and went out to Fred Anderson Kia looking for Andrea Linney, but she was not there. I was assisted by Joey O., who was really professional and went way beyond expectations in kindness and helpfulness. I really loved the car that he showed me. We went for a test drive and I didn't scare him. He was very helpful in getting my rental car returned so I could leave in the Kia. The purchasing process was really good. It was simple and very helpful. Joey O. went out of his way to help me. I use 2 canes when I walk, and when we took the rental car to Enterprise, I had left my canes in the Soul. Joey brought them to me when I was getting out of the rental. That was above and beyond kind. I really appreciated that. It made a huge difference to me. The service was excellent, and I really love my orange car.

kc0405

Jun 23, 2013

As a customer looking to buy a new car, I never thought that I would ever have the experience that I did. The salesman was very short, rude and was not friendly at all. It seemed as if I was a "waste of his time." After showing me a car, I was asked the purpose of my visit. As I clearly stated prior to the visit that I was just looking around and could be interested in buying, I felt very insulted. So, obviously, I did not purchase from them and would not recommend anyone to purchase for them. The manager seemed much nicer and friendlier but the incident that occurred prior completely turned me off.

fmbrady

Jun 12, 2013

If you're looking for an easy going, understanding and helpful person to help you search for your new car, then Megan is your girl! She understood our price range, and worked with us for hours to find the perfect car to meet our needs! Everyone was incredibly friendly and eager to assist, there were none of the usual pushy sales tactics either. I would recommend Fred Anderson Kia to any of my family or friends.

Brittney Tormo Family

Jun 3, 2013

I had a great experiance buying a car from Fred ANderson KIA! I traded in my vehicle for a 2011 Sorento and I was very happy with the way Megan Berry handled our deal!! She was very knowledgable, friendly, flexable and patient with me. She also helped me with all my questions and didnt pressure me into anything, I will be back again if I ever need another vehicle. Also, you cant beat the options they have for new and used cars!

AG9488

May 31, 2013

Pearl is my new (to me) 2010 Kia Soul. I bought her from Fred Anderson Kia on Sunday. Everything about my experience at Fred Anderson Kia was great. I stopped by just to ask a quick question about the Soul. This was my THIRD time visiting a Kia dealership. The other two visits were at a different location but both times I left feeling like I wasn't confident in the vehicle yet. Andrea Rushing greeted me as soon as I parked and let me know she was there if I needed help. From the second I met Andrea I felt comfortable and knew I was in good hands. I ended up test driving a Kia Soul that day and bought one the next day following. The Family Plan they offer is an awesome deal (free oil changes for life?? I'm in!). I would HIGHLY recommend this dealership (AND ANDREA!) to any and every one I know!

Chris

May 31, 2013

Andrea and Kevin made me feel very comfortable buying a car from Fred Anderson Kia. As a first time car buyer this was very important and made the process much easier. They were very professional and were able to work with me in every aspect of the car buying process.

TravanniDC and JaneeNJ

May 31, 2013

Andrea Rushing was amazing with all the help she provided us on our visit and first time car buying experience. She answered all of our many questions and was very professional and friendly. I would HIGHLY recommend her and Fred Anderson Kia to anyone who is looking to buy new or used vehicles in the future.

AG9488

May 31, 2013

Everything about my experience at Fred Anderson Kia was great. I stopped by to ask a question about the Soul. This was my THIRD time visiting a Kia dealership. The other two visits were at a different location but both times I left feeling like I wasn't confident in the vehicle yet. From the second I met Andrea I felt comfortable and knew I was in good hands. I ended up test driving a Kia Soul that day and bought one the next day following. The Family Plan they offer is an awesome deal. I would HIGHLY recommend this dealership (AND ANDREA!) to any and every one I know!

cwschaef

May 31, 2013

Andrea and Kevin made me feel very comfortable buying a car from Fred Anderson Kia. As a first time car buyer this was very important and made the process much easier. They were very professional and were able to work with me in every aspect of the car buying process.

trjette

May 31, 2013

Andrea was amazing with all the help she provided us on our visit and first time car buying experience. She answered all of our many questions and was very professional and friendly. I would HIGHLY recommend her and Fred Anderson Kia to anyone who is looking to buy new or used vehicles in the future.

ashifflett329

May 30, 2013

The staff at the dealership were very nice. Even the ones I didn't work directly with were very friendly. There was a lot of wait time while they "worked the deal" but overall I was very please with my experience at the dealership.

ChrisPhillips51

May 30, 2013

I cant say enough wonderful things about Joey-O who assisted us with the purchase of our new KIA Soul. I especially appreciated his quiet non-pushy sales approach. He was always quick to answer our questions. He patiently let us look and test-drive several different models (we really werent sure what we wanted initially) and gave us lots of time to shop and space to make a decision. I highly recommend shopping at Fred Anderson KIA and specifically ask for Joey-O when you get there!

Larry better known as Tadbro

May 29, 2013

This was the best experience I have ever had buying a car. You ask me why, well the salesman was not pushy, he was available when a question needed answering , he and his fellow salesperson were all friendly. You felt like you were the most important person on the showroom floor, they went out of there way to make sure I was satisfied with all the aspects of doing business with them. there service and follow up I have never seen before they are great and I would recommend them to all my friends and any one else that asked.

tadbro

May 29, 2013

This was the best experience I have ever had buying a car. You ask me why, well the salesman was not pushy, he was available when a question needed answering , he and his fellow salesperson were all friendly. You felt like you were the most important person on the showroom floor, they went out of there way to make sure I was satisfied with all the aspects of doing business with them. there service and follow up I have never seen before they are great and I would recomended them to all my friends and any one else that asked.

Shelia cassady

May 28, 2013

I had a great experience at Fred Hendricks Kia.Megan called answered all my questions an was very helpful.Thanks to Megan I'm driving a 2011 Hyundai Sonta

davesepulveda

May 25, 2013

I was called by Fred Anderson Kia because they were interested in buying my 2011 Kia Sportage I had purchase from them on 2/11 and the end of the day they were able to work out a deal I could not pass and drove out in my 2013 Sportage EX. I have to say that Kia is a very reliable and durable manufacturer that together with the service and attention of Kia of Raleigh make the buying and service experience hard to surpass. Thank you Megan for all your phone calls to check on my car and all your help getting me a great deal on a car I love driving every day.

JGJr

May 23, 2013

Lee was very professional and helped me to find the car for me. He was knowledgeable about the services he provided and about Kia vehicles. He's always available when I have any questions, and if not, he quickly responds to voicemails within 24 hours. I would recommend Lee and Fred Anderson Kia to anyone that is in the market for a new car. I ended up walking away with a 2013 Soul and am very happy with it. Thanks Lee.

JohnGJr

May 23, 2013

Lee was very professional and helped me to find the car for me. He was knowledgeable about the services he provided and about Kia vehicles. He's always available when I have any questions, and if not, he quickly responds to voicemails within 24 hours. I would recommend Lee and Fred Anderson Kia to anyone that is in the market for a new car. I ended up walking away with a 2013 Soul and am very happy with it. Thanks Lee.

soccernik06

May 15, 2013

My experience with my sales rep, Derek Bryant, was great. He exceedingly knowledgeable and helpful. He was able to address any and all of my concerns about buying a new vehicle and which one would be best suitable for me, my daily commute, and my price range. He was extremely kind and polite. I would definitely recommend buying a car from him.

soccernik06

May 15, 2013

Derek Bryant was exceedingly knowledgeable and helpful. He was able to address any and all of my concerns about buying a new vehicle and which one would be best suitable for me, my daily commute, and my price range. He was extra kind and very polite. I would definitely recommend buying a car from him.

Joshua haines

May 13, 2013

Fred Anderson Kia has been by far the best dealership experience I have ever had. I was looking at purchasing a new Optima when I walked in and came across a 2012 with low miles. Derek Bryant was there the whole way letting me know the whole deal with this vehicle. I feel I got an amazing deal with how clean, well kept, and pristine it was. I always send anyone looking at purchasing a vehicle to Fred Anderson Kia knowing that they will get treated the same way I did. With a warm smile and all the information at hand to help you along with your car buying experience. Kudos goes out to the team at Fred Anderson Kia of Raleigh!

Nolacruzin123

May 13, 2013

Fred Anderson Kia has been by far the best dealership experience I have ever had. I was looking at purchasing a new Optima when I walked in and came across a 2012 with low miles. Derek Bryant was there the whole way letting me know the whole deal with this vehicle. I feel I got an amazing deal with how clean, well kept, and pristine it was. I always send anyone looking at purchasing a vehicle to Fred Anderson Kia knowing that they will get treated the same way I did. With a warm smile and all the information at hand to help you along with your car buying experience. Kudos goes out to the team at Fred Anderson Kia of Raleigh!

georgia3814

May 9, 2013

Fred Anderson Kia went out of their way to help me. From their financial department to Lee McKoy - my experience in buying a Kia Forte' was beyond what I expected - it was such a pleasure dealing with people in a dealership who actually want to help you. Thank you to Lee and every one that works at Fred Anderson.

jrclark821

May 7, 2013

Fred Anderson Kia is amazing they really have miracle workers in there!!! The Sales team is great and the finance team is great too. I went to the dealership not knowing anything about buying a car. Chad however showed me everything I needed to know and helped me out tremendously. He was very nice and very honest. I went in there looking for a used vehicle because that is all I thought I could get approved for and afford. However with the great finance department there I was able to get a brand new 2013 Kia Soul. I love my car and I love all the staff at Fred Anderson Kia especially Chad. I would recommend this dealership to anyone I know who is trying to buy a car especially new college grads because they have a great college grad program.

Melissawalk2

May 4, 2013

I looked at different dealerships online for quite awhile. I got lots of prices and talked to lots of people. Once I decided what I wanted I was able to work out the price with Megan online and over the phone. Once I got into the dealership there were NO surprises like what I experienced dealing with other places. Everyone was really nice and helpful, the dealership was very clean and comfortable. Chad got all the paperwork finished, gave me a tour of the building and scheduled my first free oil change.My Soul was waiting for me with a full tank of gas and was perfectly clean from top to bottom. If you are looking for a Kia give them a call or email.

jgrehl

May 2, 2013

The service department is awesome group of people. I had a nail in my tire and it only took 20mins to fix it. Also when we purchased our car we had the best service ever. Everyone there is very friendly and would recommend all my family and friends to go there for the best service and friendliest staff.

gziller

May 1, 2013

Hello. Fred Aaanderson Kia should be an example for many other competitors in the busines. I was very inpresed and pleased with services provided by the Kia dealer. I will recomend the car and services that I was provided with to all my friends. I will look first to buy from Kia when I will be ready to buy my next car.Thank you Kia.

HollyPatterson

Apr 29, 2013

Andrea was absolutely awesome and I had a fabulous experience! She listened to me, answered all my many questions and still continues to answer them. I would highly recommend her and Fred Anderson Kia!

Janrodan

Apr 29, 2013

My parents and I recently bought a used car from fred anderson kia. Chad susan helped me out tremendously. He was not a bully like most salesman I have dealt with and didnt treat me like I was unimportant because I wasnt spending a ton of money. I will be coming back here for years to come..

melclay11

Apr 29, 2013

My experience buying a car from Fred Andersopn Kia could not have been better. I initially read the online review for the dealership and noticed that Andrea Rushing's name cam up often! Many other customers had written online reviews indicating that they had a great experience working with her at the dealership when purchasing a car. I called and asked specifically for her, told her my requirements and wish list and that I would come in that evening when I got off work to see if we could make a deal. Long story short, my loan approval was in place when I got there-she was very patient with me as I test drove some cars. She even backed one out of the showroom for me and that is the one I purchased! Her attention to detail and positive attitude helped make an experience that most people do not look forward to fun! The rest of the staff I interacted with was pleasant as well! Great Job!

MrsIrvine

Apr 29, 2013

I cannot say enough positive things about my experience with Fred Anderson Kia. Professional, friendly and knowledgeable describe the staff perfectly (Thanks go to Kevin, Jerry, Troy and Andrea and of course Joey O). Joey O was wonderful. Look him up for your next certified vehicle. Make sure you look at ALL the vehicles, I'm sure they can find something for you as they did for me.

busybee48

Apr 28, 2013

My Husband & I went into Fred Anderson Kia of Raleigh short on time and they worked magic in giving us top dollar for our trade in, as well as extending us an awesome deal on a new vehicle. Very Friendly from the moment we walked in the door & without a high pressure environment. Would highly reccommend them to anyone in the market for a vehicle.

cinhunt

Apr 27, 2013

I had a great buying experience at Fred Anderson Kia with Megan Barry, my sales person.I requested information on the internet and was promptly answered by Megan. She was very knowledgeable and friendly and I received a great deal. I could not ask for any faster or better treatment than I received from her.

crush827

Apr 26, 2013

This was my first time buying a car and I fear I've been spoiled. Andrea arranged a ride to pick me up from the airport and even shared some of the staff's lunch with me while I was waiting for the paper work. She was kind, considerate to my needs & situations, and very knowlegable. The whole staff was nice but Andrea made me feel like I was family.

ewall1976

Apr 26, 2013

I think Andrea was excellent to work with I would definitely recommend working with her again, at any dealership she worked. Fred Anderson Kia is always professional. I recommed them again and again.

kiaoptimasxl12

Apr 25, 2013

Andrea Rushing was very polite and professional. Very informative... I felt comfortable making this purchasing decision as she was able to answer all my questions as well as meet my needs. Seeing her car, and the customizations that she made to it also helped me in my decision to purchase off the showroom floor. I am very happy with my Optima SXL!

ezmoney11

Apr 22, 2013

Great Dealership, Freindly employees, fair pricing, clean dealership, grerat serviice, goes out of their way to treat you right. Trtemendous selection of new and used vehicles.

mk0527

Apr 21, 2013

My overall experience with Fred Anderson KIA was great. Jeff Williams was very knowledgeable & willing to help me choose a vehicle. If he couldn't answer a question, he was sure to find the answer. He was extremely patient and understanding- I think we looked at every Sorento on the lot & even the ones that weren't on the lot! He went the 'extra mile' to make sure I was pleased with my decision. He also set up the Blue Tooth for me! It was an extra trip for me to bring the vehicle back in because it wasn't totally ready when I picked it up (the protective coating had not been applied), but I don't believe that was Jeff's fault. He is a great salesman & I would definitely do business with him again as well as recommend him to others.

pomo1

Apr 21, 2013

Overall, it was a pretty good experience. No pushy sales people here really felt like the salesperson listened to what I wanted and didnt try to push anything extra on me. Like that the whole process wasnt really all that long. Really love my car. Would recommend this dealership to others.

dimpers

Apr 19, 2013

Many thanks to you Andrea and wonderful crew for the kindness courteous,efficient and friendly treatment. I recieved when purchasing my car .After speaking to you in person i was very comforting to know that i was dealing with a trustworthy person.Keep up the good work Andrea and Thanks You.

Ternisse

Apr 19, 2013

I was looking for a new car to replace my '99 Honda Civic. Chad was extremely helpful in getting the right car for my needs. The dealership gave a great trade in value for my old car. Also the service department is great, they are quick and efficient.

Shelraz

Apr 18, 2013

I give Fred Anderson Kia of Raleigh the highest rating that I could possibly give. The meet and greet was on point and the service was top notch. I came to Fred Anderson wanting a new car without much to work with. However, Rusty stepped in and made it happen for me. His patience, skills, and his devotion to his work spoke volume. I am please with Rusty and the others that I encountered on my visit there. I would recommend them to anyone who is car shopping and in need for someone to help make it happen and to allow them to drive off their lot in a brand new car as I did. I am forever greatful to Rusty Skinner and the staff at Fred Anderson Kia of Raleigh. Shelby McCoy Pettiford

Slegoullon

Apr 18, 2013

Our experience was great! We dealt with Jeff Williams he was very friendly, efficient and knowledgable. He answered all our questions and concerns. We are very happy with our 2014 Sorento. We will recommend your dealership and Jeff to our friends and family. Thanks again

Vickiez

Apr 18, 2013

Jeff Williams was Awesome. No Bull, listened to what I wanted, presented the options. The process was very comfortable and easy with no Pressure ! You shouldn't make this process so difficult to pay a compliment to a business!'

Libeth722

Apr 17, 2013

Very nice people. Easy to work with. Always answered questions quickly & honestly. Vehicle ready when promised. Seemed to value my time. Would recommend to friends.

Mgstp5

Apr 17, 2013

I am extremely satisfied with my car buying experience at Fred Anderson Kia. My salesman was Jeff Williams and I highly recommend himHe was helpful in every way and the process of buying my 2013 Kia Optima SXL was a breeze. Since my purchase I have been contacted several times just to make certain that I am pleased...Thumbs up Jeff Williams and all the staff at Fred Anderson Kia!! I love my car!!

jauerbach123

Apr 16, 2013

working with Tim Fleming was GREAT. He literally went way WAY above and beyond to not only help me buy my new car, but find the right one for me. The entire team at Fred Anderson was great to be honest as everyone seemed to be working together to find the car I specifically wanted and have it available within my time frame. I would HIGHLY recommend Tim and this dealership to EVERYONE I know!

jcharper0103

Apr 16, 2013

I had an extremely pleasant buying experience with Andrea Rushing. She was very knowledgeable about the vehicle. Her sales approach was perfect. She asked me what was important to me and listened to my exact needs. I would confidently say that Andrea Rushing is a very valuable asset to Fred Anderson Kia. It was the best car buying experience I have ever dealt with. I love my 2012 Kia Optima SX.

metalka1

Apr 16, 2013

I cant say anything bad about Fred Anderson Kia or its employees. I bought my first Kia Optima in 2011. Love it. I decided to trade for another Optima. I had the most helpful people, helping me make my decision. Chad Susan is a great salesperon. No pressure sales approach. They werent happy, till I was happy. I will be going back to Fred Anderson Kia in the future.

arparrish

Apr 15, 2013

I would recommend this dealership without hesitation. I received the best excellent customer service throughout the entire purchase of my 2014 vehicle, from the moment I walked through the door until I drove off the lot in my new car, and was pleasantly surprised to receive a couple of follow-up calls. The paperwork was processed expeditiously and I received my license plate in exactly one week. I felt as if this dealership cared about me as an individual and not just as a person to meet their sales quota.

calievans16

Apr 13, 2013

While the idea of buying a new car is thrilling for me, the process of interacting with the dealership often dampens the experience. Tim Fleming with Fred Anderson Kia of Raleigh, made my experience one of the most pleasant I've had over the years. Initially I chatted online with a Fred Anderson Kia representive to obtain specific information about my purchasing options. My questions had to be referred to a sales person. Tim responded via email and answered all my questions. I explained that I would be ready to purchase a car in a couple of weeks and requested not to be contacted until that time. I took the "don't call me, I'll call you" approach. Tim honored my request and when I contacted him to get started on the process, he promptly responded to my emails, and within a couple of days, worked out a deal which included sticking to the price I was initially quoted, and getting a good price for the car I needed to trade. Tim made my purchase virtually stress free and best of all, the total process from start to finish over a three or four day period only took about 3.5 hours!! Tim was even a babysitter for my grandson during the final closing process! My grandson had such a good experience that he asked if we could go back to visit the "car man." I really appreciate Tim's professionalism and attention to detail. He is an asset to the Fred Anderson Kia family.Calandra E.

bmcneely

Apr 12, 2013

Megan was excellent, did everything I asked and she was extremely knowledgeable about my NEW 2014 Sorento and The dealership. I highly recommend Megan if you want a low pressure quality individual to help you with your purchase.

brooksbd

Apr 12, 2013

I am very pleased with the service I received at Fred Anderson Kia. I started with an internet request, and received a very prompt response from Megan Barry. She then helped me with vehicle selection to complete the lease of my new Kia. The paperwork process was very quick and easy. Megan was very professional and provided excellent customer service. I would highly recommend this dealership for any car purchase.

bubusct

Apr 11, 2013

We had never visited a Anderson Auto group location. Our initial visit on 04/06/13 was very good. Over the days after, we were actually thinking to buy two vehicles after talking with two nice & professional people on staff.The return on 04/08/13 was horrible. I will not id names, or exact specifics; they were emailed to the group's GM (Mr. Carroll). There was a disagreement with vehicle pricing, but that was not the final deal breaker. A new element of unprofessional-ism was introduced towards staff and customers, that was not involved on our initial visit. It was completely unacceptable and we decided to never visit a Anderson dealership again.If one does decide to go to this location, see sales & leasing spec. Lee McKoy. He worked very hard to keep things glued together and help us.

jsagas06

Apr 11, 2013

FIRST BRAND NEW CAR, BEST EXPERIENCE EVER!! BEST CUSTOMER SERVICE AS FAR DEALERSHIP CONCERN, FAST, EASY, AND THE BEST PRICE AND WARRANTY !! I WILL RECOMMEND IT

jillgunter

Apr 9, 2013

Was a pleasure buying our new Optima Hybrd. Lee was so nice to work with. He says hello when I am in for service. Service department is great also.

flaxcomb1

Apr 8, 2013

Hands down the best car buying experience out there! They offer a no pressure sales approach, which I loved from the moment I walked in the first time. I've bought not one, but 2 vehicles from this dealership and that speaks volumes in itself. Derek had the car I wanted there the next day after we first spoke, and I basically walked out papers signed and keys in hand in less than 24 hrs. There's plenty to choose from on the lot, but I am picky and Derek made it happen flawlessly and expeditiously! Derek was very knowledgeable of the vehicles and what would best fit my lifestyle and what I wanted to get out of the car. If you are in the market for a new Kia of any make, Fred Anderson Kia is the place to go!

lawsoncr

Apr 8, 2013

Fred Anderson Kia has been our favorite dealership for the past several years. We have purchased one used Sportage and a new Soul and Sportage. Service has been tremendous and always accommodating. Will continue to purchase vehicles at this dealership and recommend it to anyone looking for a GREAT experience.

tstanback

Mar 11, 2013

I filled out an application online before picking up my daughter for school, within 15 minutes I got a call from them. Within an hours time they asking me what time can you come in today. I was so suprised. At first I thought it was a joke. I even asked,"Did I get approved for financing" and Audrey was upfront with me and said, "Look if we can get you approved or not we are not going to waste your time" When I got to the Kia dealership she already had found the car I wanted and the color. By the morning of the next day I had signed my paperwork and was driving off the lot with a 2013 Kia Soul. Wow.....

elahtap

Jan 26, 2013

I love my new Kia Soul! Its very comfortable and i get a lot of comments on it. thanks so much to both Andrea Rushing and Andrea Linney for such amazing service.

pfletch76

Jan 24, 2013

My wife and I were looking for a used car in the Raleigh area and we did a lot of research. Generally, buying a car is not a task I look forward to doing. However, we were pleasantly surprised when we visited the Fred Anderson Kia lot this week. We worked with Rusty Skinner, who gave us the right amount of attention, understands how to treat customers the right way, and went above and beyond to make sure we were satisfied. We liked the car enough to move forward, but wanted our mechanic to check it out. Rusty not only agreed to that, but he also took the time to drive the car across town to our mechanic and spent an hour of his day with me while they looked it over. I enjoyed my time getting to know him a little bit.One usually expects the song and dance/back and forth negotiating with the sales representative, the customer, and the manager. This was minimal. Rusty looked my wife in the eye and listened intently while she spoke, the same with me. He and the manager, Kevin Walker were courteous, respectful, and easy to work with during the whole negotiating and buying process. There were some minor issues with car and they agreed to fix them as part of the sale.I work in Client Services at my company and have high expectations in every dealing I have in that arena. This is as important as what I pay for something. Rusty Skinner is one of the best car salesmen I have ever worked with when buying a car, or anything for that matter. I would recommend Fred Anderson KIA and Toyota to anyone looking to buy a car in the Raleigh/Durham/Chapel Hill Area. Ask for Rusty, he will treat you right and give you the utmost attention to detail during your time there. Thank you Rusty for everything you did to make our car buying experience one of the best ever. I will send people your way as long as you are there. Many people could learn from the example you set as a salesman. Thank you for everything! You have a raving fan!

h.smith11

Jan 21, 2013

The staff at Fred Anderson Kia is one of the best I've ever seen. Everyone was very nice and helpful. Megan and Nader went up and beyond to make our car buying experience more than great. We are very pleased with the service and friendliness. And we are loving our 2010 Camamro!! Thanks so much for all your help.Kind Regards,Ashley and Holly SmithJacksonville, FL

smiddyj7

Jan 21, 2013

I went in to talk with Andrea about purchasing a new Kia, she was extremely helpful and was great to work with. I highly recommend talking with her or anyone there if you are looking for a new car. You will not be disappointed!

TwymanCF

Jan 12, 2013

Never had such a pleasant experience buying a car in my life. Hasan was excellent. Very personable, patient, and friendly from the moment I pulled up on your lot. Everyone was so nice, including Mr Lee and mr Dickerson.

aliciamounts

Jan 8, 2013

My husband hates the whole car buying experience but Fred Anderson Kia changed his mind. We had an awesome experience and would recommend anyone to go see them. Very friendly and knowledgeable staff. The quickest and easiest car buying ever. We left there extremely happy and will go back again when we need another vehicle.

jloper

Jan 7, 2013

I had a very bad experience with another Kia dealer, who agreed to a deal over the internet for a new Sorento, then after I drove 90 minutes to buy the car, that other dealer reneged on the deal. I complained to the area manager, and he directed me to Fred Anderson Kia. They essentially made good on the other guy's deal, and did so with a smile. Couldn't have been treated better. I've also had one problem with the Sirius satellite radio (a Sirius issue, not a Kia issue), and Fred Anderson Kia has worked very well to try to address the issue (replaced the radio and antenna).All in all, probably the best car-buying experience I've ever had.

Eaton87

Jan 4, 2013

I had a great experience from the time I walked in the door to my driving the car off the lot. Thank for you help!

eric.burgos

Jan 4, 2013

My overall car buying experience was simply AMAZING!!! Megan and I talked back and forth via phone and e-mail a few times, searching for the exact car that would meet my wants and needs. It felt like it was personal and direct in helping me find the vehicle that would meet all of my needs. Megan found the perfect car for me and set up the time and date for me to come take a look at it. Once at the the dealership, Megan introduced me to Nader and he was equally AMAZING!!! Nader knew every aspect and detail of the 2013 KIA Optima, and blew me away with his calm salesmanship approcach. There was never any pressure and Nader had the answer to every question I had. Once we closed the deal, Nader took anywhere from 30 minutes to an hour to show me every aspect of the operation of the vehicle. That showed me that Fred Anderson Kia is more about customer satisfaction. I would HIGHLY recomend Megan and Nader to any friend or Family member of mine.

gary gildow

Dec 30, 2012

He was helpful and gave us a good deal on our chev impala. We did two different test drives and helped us make a decision which car we wanted.

rsvbutler

Dec 27, 2012

A great experience with Hasan at Fred Anderson to purchase our new Kia Sorento. Unlike any car-buying experience we've had, working with Hasan and Fred Anderson was not stressful or intimidating with no back-and-forth to the finance department. Overall, it was a straight forward, easy experience.

ezmoney11

Dec 26, 2012

Great Family Auto Dealwership. The stock was available also if not they saw to it thaT I RECEIVED THE AUTO, I wanted. They had a lot of co;lor selections my neighbor also purchased a Auto from this deadership. She also was delighted with the over all service she received we both live with in 1 mile of a competive dealership.

Vulgardragon1

Dec 25, 2012

I had the absolute best experience ever here!!! Chad and the management team made me feel like one of the family. I have bought many cars in my lifetime and I'll tell you what....I have NEVER HAD A BETTER EXPERIENCE :)!!!! I was literally in and out in about 2 1/2 hours. Chad took the time to explain the Uvo system to me (because I'm not that tech savvy! Lol). Lets face it...I could have bought the Optima from anywhere else, but chad and the rest of the team were so friendly and fun that my experience was hands down the most laid back and "stress less"! Last time I purchased a car it was like getting a tooth pulled! Not at Fred Anderson Kia though!!! I will recommend this dealership and chad as well to all my friends and family!

lovemykiasoul

Dec 23, 2012

Chad went out of his way to make sure our new Kia Soul was ready for pickup.Tim helped find the color we wanted. Because what they had in stock was not a color we liked. Delivery came in a week early and they called to let us know so we could pickup before we left for vacation.After we picked up and went home the next day I noticed what looked like scratches on the front end..I called Chad and he had me come right in with it and they checked it out..It was from the Xzilon (just streaks from applying) They took care of it asap.They didn't make me wait for an appointment.Chad knew that in two days after we picked up the Soul that we were leaving on Vacation and help make sure everything was all set with it.Chad even called that evening to make sure everything was all set with our Kia Soul.Chad knows I am a huge and I mean huge coffee drinker and bought me the Kia travel mug..It sure came in handy on our vacation.(the afternoon we were in looking to buy,I went to get a cup of coffee and they were out, well they made a fresh pot, even though it was close to closing time)I was the one to do the dealing on figures and not once did Chad nor Tim make me feel uncomfortable as other dealerships have (because they wanted to deal with my husband and not me, hence they lost our sale)The one thing I would recommand was to have more colors in stock and not so many white or Dune..We were happy that Chad & Tim understood how important color was for us and help find one for us..I would and will recommand the dealership and Chad to anyone I know looking for a car..we traded in a Kia for a Kia and have to say we love the Kia's..

Hboland

Dec 22, 2012

I recently purchased a used Jeep Wrangler, and worked with Andrea and Sharon. They were honestly the best dealership I have ever worked with. They were friendly, took their time with me, and helped me get the deal I was looking for. I will go to them for my next purchase.

kelvinhugley

Dec 22, 2012

Andrea made me and my family instantly feel like we belonged in the KIA family. She helped us decided what was the best fit for our family and even got my daughter involved in the car buying experience. That is why Andrea will be the sales consultant that I will buy all of my cars from.

madelynsmith

Dec 22, 2012

My experience with Fred Anderson Kia has been an awesome one and continues to be. Chad Susan made myself and my partner feel welcome into the establishment and was courteous throughout my process of needing a new vehicle. His understanding of my budget and willingness to work along with myself and the finance manager afforded me the opportunity to have a great car, comfortable and economical. I would recommend this dealership, especially Chad as the "to go to" person when looking to purchase a vehicle and I have encouraged a friend to experience the same.