Fresno Acura reviews

Charlie Stevenson

Mar 25, 2016

I very much enjoyed the new car purchase there and service team is great

Monica

Mar 19, 2016

Very courteous and helpful staff. Always a pleasure to work with!

V. Robert Mayorga

Mar 15, 2016

the service there is great they told me what I need for my car and the got it in and out in no time they even washed my car at no cost the best part is they had cookies there and drinks that keep my granddaughter happy it felt like I didn't even leave home.

Ally

Feb 3, 2016

Everybody was courteous and professional. Great experience.

Linda C.

Jan 8, 2016

I took my car into Fresno Acura for a regular maintenance servicing and waited for the car. It was faster than expected and I had great customer service from the moment I walked in the door. The courtesy driver even asked if I needed a ride when he saw me waiting. This is my third Acura so they must be doing something right!

Susan

Jan 4, 2016

The service rep was the best....informative, courteous, efficient, helpful. The service was done in a timely manner and follow up with the rep to finalize the service was excellent.

Betty Lee

Jan 3, 2016

Very good service. Serviced car in a timely fashion. Also, washed car and vacuumed. Very courteous employees from receptionist to service attendant to general manager of Acura.

Angelica

Jan 1, 2016

I love Fresno Acura....I can always trust that they will do the best job they can to service my car.

Bburnias

Dec 27, 2015

Brian made the experience very comfortable. He found the car we wanted as it arrived at another dealership. He was able to secure it for us. thanks Brian.

DONALD R BOOKER

Dec 27, 2015

EXCELLENT SERVICE FRESNO ACURA IS THE ONLY DEALER THAT HAS EVER SERVICED OR WORKED ON MY MDX AUTOMOBILE THANK YOU DON BOOKER

Bob Lindemann

Dec 23, 2015

Two-hours for a oil change and tire rotation with an appointment is a little long, but the rest was good!

Socorro

Dec 20, 2015

Took my car in as it was making noise in the engine it was diagnosed and since my car was also due for a Timing belt that was also done saving me a few dollars. Daniel was the service tech and made sure I was taken care of and was happy with my service.

Marvin

Dec 19, 2015

Interior of showroom could use some sprucing up. While we waited for various things, it would have been nice to have been offered something to drink and a "coffee and refreshment" area to set in instead of just walking around. All employees seemed very knowledgeable, friendly and personable. Didn't feel any pressure to buy.

mr. see

Dec 18, 2015

I had good experience with Mr. Kevin. I specifically told him what my budgets were and he was able to help me get the car I wanted on the market.

Alejandra

Dec 17, 2015

I had great service, Daniel kept me up to date with the services. Provided a loner car, there was no employee available to drop me off. He did not push additional services and was able to answer all my questions.

MDX owner

Dec 13, 2015

Entire staff was well above expectations. I simply submitted an email request for the MDX I wanted and what I wanted to pay. Fresno Acura delivered fast and easy.

Stephanie

Dec 13, 2015

I have been saving for two years after grad school to buy a luxury vehicle of my dreams. I worked with Kevin at Fresno Acura for over three months (I needed to make sure this was the vehicle I wanted). I never felt uncomfortable working with Kevin, he never push me called me 1 million times and he listen to everything I wanted in a car. I bought my car in December and so in love with it still. If you are thinking of buying from Acura ask for Kevin he is amazing.

Mr. Weber

Dec 11, 2015

Very friendly service, very professional and would not hesitate to return for any service or future buying needs at Fresno Acura.

CA_Jack

Dec 11, 2015

I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.

Sportsmom1

Dec 8, 2015

Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed to be replaced but not all four.

Brenda

Nov 30, 2015

This is my favorite vehicle out of all the vehicles we have purchased and the Dealership treats us very fairly.

margo cegieps

Nov 30, 2015

No waiting. Fast service. Found a defect part ordered

C. Mumby

Oct 26, 2015

Outstanding service department staffed by knowledgeable professionals. I went in to have a small piece of my roof rack replaced under warranty on my 2013 RDX and through their routine safety check they discovered my battery did not test properly so they replaced it; no questions, no hassle. Service waiting area treats you to warm cookies and hot coffee. Got the car back washed and vacuumed.

Bev Moring

Oct 22, 2015

Tom Simpson always does an exceptional job! Always goes above and beyond to get my car in and out in a timely manor. I also rated the buying process to recognize Harris Prieto. He took over the purchase process when I was having concerns with Mr. Ramsey

Dennis S.

Oct 22, 2015

We came to Fresno Acura with a specific car in mind and got exactly what we wanted. No pressure, great people. We've brought the car in for a couple of regular services, and the great service is still provided.

Desa Belyea

Oct 22, 2015

Efficient staff, courtesy driver, all in all a good experience the car wash was not good

Michelle

Oct 22, 2015

Arshem (my apologies if I've misspelled your name) was very professional and extremely helpful. It's not everyday that you meet people like Arshem with exceptional customer service skills.

Barbara S

Oct 21, 2015

Besides selling excellent cars, Acura has outstanding service. I actually look forward to taking my car in!

Joe

Oct 19, 2015

The only good thing about this place is that they sell acura's. The customer service is horrible, unless you're looking to buy then they treat you like royalty but after you've signed on the dotted line your just another customer. To bad it's the only acura dealer in fresno.Next time I buy acura it will be from an out of town dealer. Don't make the mistake of buying here.

Ask4thee

Sep 10, 2014

I requested information through cars.com about a 2006 BMW X5 and never heard from anyone from this dealership.

trackster66

Mar 22, 2014

Made appointment for service of my MDX for airbag malfunction for Thursday morning. Drove 140 miles from San Luis Obispo for service.Explained to service advisor what needed to be done. Airbag, oil change paint touch up. Got call from service advisor that driver seatbelt buckle needed to be replaced to fix airbag issue. Also, front engine mount had broken and needed replacement. Authorized repair, got loaner car and decided to stay in Fresno area until Friday. Friday morning got call, airbag part did not arrive. Decided to stay another day until Sat morning and return to central coast late Sat morning. Reminded service advisor not to forget add on item paint touch up. Was assured everything would be taken care off, will call back with update sat morning. Sat morning 10am, no call. Called service at 10am, part was in, will take an hour or so to fix the airbag issue. Arrived at dealership 12.15 pm. Car not ready,floor jack under car in garage. It was obvious to me car had sat in a parking lot at acura service for the last two days and they were just now getting around to performing all the service issues, i.e engine mount, airbag, paint touch up and minor service (oil change). Waited until 1.30 pm when it was cheerily announced my car was ready. Missed several appointments in San luis obispo after returning late after two days. Paint touch up service was never performed. When I mentioned this at the service desk I received a heartfelt " sorry about that hon".I have been a customer at Fresno Acura for 10 years and always been satisfied, but after this experience will find another dealer to get my car serviced.

CROWSY

Feb 25, 2014

I have been on this lot 3 times and the show room twice, not once did salesman asked sir can we help you. So I figured I would try the NET.. Yep same service no response from anyone. I was interested in the Sportswagon or a use NSX.So I guess I will have to find another dealership out of town. Hope the service dept is better then the sales team..

Belle

Apr 27, 2013

About a week ago, I went to Fresno Acura looking to buy a vehicle. I wasn't exactly sure what I was looking for or what was right for me. The gentleman that helped me was named Kevin. He was nothing but helpful and had tons of patience. He took the time to show me different types of vehicles, even though i was very indecisive. Throughout my time at Fresno Acura he made me feel like he was there to help me. He was not like a typical car salesman who wants to make a quick buck. I didn't end up getting a vehicle that day but as soon as I'm able to, I'm sure that i will go back to see Kevin. His professionalism and his willingness to take his time on one single customer is greatly appreciated. I would definetely reccommend him to my friends and family members.

Michelle

Apr 26, 2013

I recently bought an Acura this week (04/22/12) from Kevin. I would like to say that it was surprising to see a negative review about Kevin and his service because he has been nothing but competent, professional and hard working. Although, I would not take someone who brings up an individuals race before slandering his name with nothing more than a grain of salt, it was difficult for me not to feel like this was a very one sided attempt at trying to manipulate the use of social media. Kevin worked with my budget, credit score and at times my very high demands with a smile and a positive attitude. The cherry on top was working with Clint, who made me feel like I was family. I would recommend this car dealership to anyone who is looking for an outstanding Acura, wonderful service and a very fair price.

Robbie

Apr 24, 2013

The white guy by the name of Kevin was the rudest salesman I met in my life, it amazes me to find morons like him having a job. The idiot has no commutation skills and lacks professionalism. Instead of convincing me to buy the car, he insults my family and I by saying we wouldn't be able to afford their new cars without even running our credits. Lol My credit is good enough to buy me a 2011 BMW which I still currently own since 2011. Bottom line I would not recommend this dealership to anyone!!!

Love my Acura

Sep 21, 2012

I started searching online and knew what options I wanted and came across fresno acura. I went to the lot 3x before I purchased an 05 TL with only 45k miles! Martha helped me from the beginning and with her upfront and follow up, finally found exactly what I wanted in the price range I needed due to my trade. It was an amazing smooth experience and Josh got me a great apr. They knew I was picky and even got to chat with the GSM, that was a nice touch as most managers don't talk to you unless they want to grind you down, but just a normal chat was nice. Overall, Martha was great and the experience was the best i've had in purchasing a car.

Acura Lover

Sep 14, 2012

Sales woman "Martha Shepherd - not stewart" was amazing! Very smooth process, no issues whatsoever. She was very upfront and honest from the get go and did not try to talk us into anything that we didn't need, kept us under our budget and was super friendly! Finance department was just as helpful and smooth! Had the best experience of any car purchase I've ever made. Would definitely recommend her, as well as Fresno Acura, and would make another purchase there!

ccaro

Sep 2, 2012

I would not recommend this dealership to anyone. The general manager specifically, Jason Garcia, does not care about customer satisfaction and will not try to come to a compromise with customer issues.

Artist

Aug 13, 2012

I dont typically take the time to write these, but after being so impressed with my experience at Fresno Acura I knew I had to. My dealer was Martha. She was so easygoing, but efficient and very eager to not just find a vehicle but truly listened to my needs and situation when she began her search. I am extremely busy at work and slammed with appointments. I simply didnt have the time to do a good thourough search I needed when purchasing used. Martha went above and beyond. After looking at pictures and info provided for several vehicles, we found one that looked good for my needs. Within 30 minutes, Martha delivered the vehicle to my work across town to test drive and see in person. She did not specialize in BMWs, but had taken the time to do her research and was able to not only answer my questions but give me some really good info on that specific make. I ended up driving to the dealership with her, my credit had been processed earlier in day to accomodate my busy schedule. I was blown away at how quickly the financial team worked to get me in and out. I drove home soon after, in my new purchase, still shocked at how easy and fast it all was. Great job Fresno Acura, your service and professionalism compliment your beautiful facility and overal representation of how car buying should be. Thank you. Greg Sumii

Michelle

Jul 27, 2012

My experience at Fresno Acura was phenomenal. I had the pleasure of working with Martha. She is the nicest sales person I have ever met. She takes the time to get to know you, learn your interests, and give genuine suggestions.She was always available for questions and she went out of her way to accommodate all requests. She makes you feel completely comfortable. Martha and Dan made my experience with Fresno Acura great. Thank you for your patience, hard work, and effort. If you stop by Fresno Acura, ask for Martha. Thank you, Michelle

Jennn

Jul 21, 2012

Brian Wade is the go to person at Fresno Acura. He's wonderful, very easy to work with, friendly, and does not pressure you to buy what you don't want. I will definitely come back and highly recommend him!!

Customer Satisfied!

Jul 9, 2012

Wow! Matt and Jason made our experience hassle free. We are from Visalia and only had a short amount of time to spend at the dealership. They listened and worked with our budget. We love our Acura. Thanks Guys!

Jburner

Jul 3, 2012

I recently visited the Dealer and I could not believe the General Manager and his professionalism or lack of. I was embarassed for him.. He thought since I was a woman I didnt know how to shop for a car. He tried to charge me way over the value and way over the price that was listed on the internet. I do not recommend this Dealer especially not women or someone that is somewhat educated..

smcnaughton

Jul 3, 2012

My wife n I recently purchased a 2009 TL and I dealt with the General Manager. I dont recommend this dealer at all. U would think by dealing with the management staff u would get a certain level of professionalism. I was mistakingly wrong.

CrystalK

Jun 27, 2012

I had to find a used car in a very short amount of time. I had very specific criteria that I could not waver from. I looked at so many different websites, and dealers my head was spinning. Martha Sheppard from Fresno Acura made everything better! I told her what I needed and she did all the leg work. She found me the most PERFECT car!!! Then her manager Dave worked so hard to get it financed at a price that I was happy with. I have always thought of car dealers as sleazy and only out to make a buck. These people changed my mind. I will never buy a car from any other place EVER!!!

Cortney

Apr 6, 2012

My first Acura purchase!! Loved my experience and my sales Rep, Martha Shepherd, made the process most enjoyable and easy.

A happy customer

Mar 15, 2012

As I first time buyer, the people at Fresno Acura made me really comfortable on buying my car. I have to give Martha Stewart a thumbs up as she went out of her way to find me the perfect car. I highly recommend having her to help you out getting a car. Very professional and friendly!

Mkinsey17

Mar 10, 2012

I had an great experience at Fresno Acura. I am a 1st time car buyer. The people there made me feel easy there. I highly recommend having Martha Sheppard as your dealer. She will go out of her way to find a perfect car for you. I am very satisfied with the car she recommended me. Very friendly and outgoing.

USAF RN

Mar 9, 2012

Buying a new vehicle is not something I do but every 10 years. The staff of Fresno Acura made the process a comfortable and easy one. My salesperson, Martha, was outstanding and very patient with my uncertainity. I would certainly buy from Fresno Acura again

Bobby A. Sharp

Mar 3, 2012

Our family has been a faithful Honda family (Accord, Oddesay, & Civic) & recently visited the Fresno Acura Dealership to look for a certified 2011 to 2010 Acura TSX for my mom. From the very moment we drove into the parking lot to the time we drove away in our new (used) 2010 Acura TSX we were treated with the utmost respect & professionalism from the entire Fresno Acura team, especially from our Sales professional Eli Macias!!! Fresno Acura/Eli Macias worked very hard & was very patiant in locating the very Acura TSX sadan we wanted & felt comfortable with, there was no pressure to buy but a sincire approch on there part of what was best for our family's need & budget. We are proud to have made some new frinds & become apart of the Fresno Acura Family. I would highly recommend the Fresno Acura Dealership to anyone who is looking for a world-class top luxuary vehicle like Acura!!! Fresno Acura has set a high standard to meet for your auto needs. Bobby!!!

josephmvonmoos

Jan 21, 2012

I have bought many new cars over the years and Fresno Accura has been the most pleasant new car buying experience this I have ever had.

EnJayc

Dec 26, 2011

If you are looking to purchase a New or Used Acura or any car, go and visit Fresno Acura. I had an amazing experience with this dealership. They are friendly and provide great customer service. During my wait to get my car financed, Edward Ramsey, who was my dealer, checked up on me a number of times to make sure that I was comfortable. My overall experience with this dealership was amazing. Edward got me in the exact car that I wanted and even had the car detailed for me. I will definitely come back to purchase from them again. Simply amazing! I recommend speaking to Edward Ramsey during your visit to Fresno Acura. Thanks Ed!

Nickmarzullo

Nov 21, 2011

Exceptional customer service!!! Thoughtful, friendly atmosphere. Never a pain to have to get car serviced. Always very well looked after. Cookies and coffee are killer!! Love love love Fresno Acura! Thanks for all your hard work guys! Your dilligence and patience demonstrate the pride you take in your workplace and customers. The most important and appreciated components my boyfriend and I always appreciate are your positive attitudes your smiles and your concern in our Acura experience- whether it's our first visit our our hundredth. The valley heat doesn't ever falter the atmosphere of this dealership. Always a pleasure guys!! Wish I drove an Acura too!!

neidra

Nov 18, 2011

Everone there was very pleasant! I live the dealership and the car, it was the best experience I has with buying a car! they are all awesome! I love the follow up! If you are considering buying an Acura or a car in general go to this place ASAP! thank you everyone at Acura and especially Brian Wade!

bardini

Nov 11, 2011

I gave it this review because I ways asked to. If I wasn't satisfied with sales person or dealer then you would get a drifferent review.Thank you\Jim Bardini

soley13

Nov 10, 2011

Harris and Clint always easy to deal with. i have bought many cars their as well as reccommending to others. Harris is up to speed on all the cars and always goes the extra mile.

12carol

Sep 30, 2011

Fresno Acura went above and beyonf to help me get what I wanted for my transportation needs.I am happy that I have continued to do businessdirectly with Acura. I believe that I have beentreated very well by Fresno Acura in providing mewhat I needed.I am very happy with the results of my purchase andthat I was able to not only get the loan but also geta better long term relationship with Acura by protectingmy car with options provided by financingCarol Torres

Ajmito

Sep 29, 2011

I've dealing with this dealership for about 3 years now. The two persons I've been dealing with most of the time are Tom Simpson and Harris Prieto. Both of them have been great to me. They always try to help and make time to talk and explain things. Tom is always understanding and tries to get me the best option available to him. Harris sat with me several times to show me the newer models and discussed the different buying options. The reception staff are also very friendly and welcoming. Overall I like this dealership a lot and would highly recommend it if you're considering an Acura.

SatisfiedCustomer

Sep 27, 2011

I purchased my MDX used from Acura in 2007 was treated with respect and given a great deal. The staff is outstanding. friendly and helpful. I never felt pressured. The service I have received since then has been great! They have a customer for any car purchases I have in the future!

G Babcock

Sep 22, 2011

My first experience with the dealership. From 1st impression I am looking forward to returning for service on my new car and meeting more staff and learning more about Acura. Was very pleased with the sales personel from 1st introduction to the test drive and through the final paperwork. Very friendly, personable, and efficient.Gene BabcockFresno, CA

charlieboss57

Sep 16, 2011

Fresno Acura was a painless experience and Brian Wade our salesman was professional, had exceptional knowledge of the Acura TL and was very receptive to our needs. My wife and myself went to other Acura dealers in the valley, but by far Fresno Acura is a step ahead of the rest.

paul santy

Aug 31, 2011

Every single person at this dealership treats CUSTOMERS the way they should be treated. Harris is an exceptional salesperson who seems to always have time for your questions and makes himself available well after the sale!!

hondaowner2005

Aug 30, 2011

Im a first time car buyer and they were very helpful. Jerry walked me through the process and I did not feel pressured to buy. They showed me cars in my price range that I did not think I could get. I loved the experience and will recommend to family and friends.

lindaarroyo

Aug 30, 2011

Fresno Acura has excellent customer service, there empoloyees are nice and friendly, all the times I've taken my car to get serviced they do an excellent job.

manuelr

Aug 30, 2011

FResno Acura is the BEST dealership in Fresno. I will continue going to Fresno Acura for my future purchase. I will recommend family and friends to Fresno Acura. GREAT job.

MJMCALLAWYER

Aug 30, 2011

Totally awesome care from all employess of FresnoAcura in every aspect of the job from sales to finance to management tto service! I recommend everyone I know to see this dealer! and in particular Harris Prieto

Monica Contreras

Aug 30, 2011

Harris has provided personalized care to our family for several years. We have purchased two MDX's from Harris. We also referred my parents who bought a MDX. Harris is professional, thoughtful and very knowledgeable. He is also patient and listens to our needs. He treats our kids with kindness and always calls them by name. We are all raving fans of his!!

sonotek2011

Aug 30, 2011

One word says it all: "CLASSY." Top notch service from beginning to end. This is my second Acura vehicle from this dealership, and I will be returning in the future. Hats off to Ed Ramsey for making the buying/leasing experience enjoyable.

YvetteM

Aug 30, 2011

From the service department to sales to the ownership of this dealership, personal service and excellence in customer care plus quality service and product line keeps me coming back over and over for more than 25 years! The customer friendly waiting room is a plus. The attractiveness and cleaniless of the showroom is superb.

PaulCruikshank

Aug 29, 2011

I've purched three or four cars from Harris and each and every time Harris has gone way out of his way to make sure we are in the right car at the right price for my family.Harris will even call me PROACTIVELY when he sees a package that the thinks works well for our needs and that alone keeps me in Acura's.I cannot tell you how many times Harris has had to help me reinstall my cell phone into my car - he does it every single time with a smile. He's a good man.It's nice to have a dealer on our team!Thank you Harris!Cruikshank Family

tischac2491

Aug 29, 2011

Mr. Ramsey in sales was fantastic. He really worked hard to get us a great deal on the exact vehicle we desired with no pressure tactics. This is our fourth Acura through this dealership and we wouldn't consider going anywhere else. Such a pleasant experience!As far as service- Carey T. always delivers on whatever work is agreed upon and I recommend him completely without reservation!

Phouamiyoshi

Aug 28, 2011

Jerry was very knowledgeable and non aggressive with the sale of my Acura MDX. He knew all of the selling points of the vehicle. His retention of information was quite amazing. I liked him.

urabel

Aug 28, 2011

Jerry was patient and very professional when I purchased my new TSX. I appreciated that he listened and worked on my timeframe. Clint was straight forward and honest and made the purchase enjoyable.

fmxbaby28

Aug 27, 2011

My experience at Fresno Acura was superb. I enjoyed all of the friendly employees and the service they provided was outstanding. Edward was very helpful finding me the exact car I wanted. Also by guiding me through all of my new cars capabilities and bluetooth setup. Great dealership with no hassle when you go into purchase your vehicle. Will definetly highly recommend this dealership and will be back as well for my next purchase!

pbrand559

Aug 27, 2011

Excellent customer service at time of sale and after. First service visit was great and they even went above and beyond to buff out a paint scrape I got pulling into the garage. I came to pick up the car, which just got a complimentary cleaning, and noticed the obvious scraping was hardly visible. The best part was I never even asked for this to be done. A+ sales and service.

Rtrejo

Aug 27, 2011

Jerry was a great help to me when I purchased my 2008 Acura TSX. He was a pleasure to do business with and will recommend him and Fresno Acura whenever given the chance.

BradLaines

Aug 26, 2011

Harris is very friendly and easy to work with. My family has purchased four cars from Harris in the past few years. I would recommend Harris and dealership for the purchase of any new or used car. The service department is very friendly and accomodating as well.

JEBMS

Aug 26, 2011

I would definitely recommend Harris Prieto at Fresno Acura, to anyone who is in the market for a car. We have bought four cars from him within the past ten years. We are repeat customers, because Harris is an honest, hardworking person. His outstanding work has definitely earned our trust. He knows Acura's inside and out. I have given Harris Prieto all fives in your above survey. Thank you, Joan M. Shimamoto

kellyzalenski

Aug 26, 2011

Harris has been our sales person for the last 3 or 4 cars we've purchased. He is very professional as is the rest of the dealership. We won't go anywhere else to purchase a vehicle!

mrneveu

Aug 26, 2011

The sales staff and management are professional, friendly, and honest. The service staff are the best I've ever encountered. We've purchased two cars so far, and I plan to go back for all our future car and service needs.

mwagner

Aug 26, 2011

Very helpful from begining to end and never any pressure to purchase. He gave us all the information that we needed in order to make a good decision.

spatterson01

Aug 26, 2011

This was a wonderful experience. Our salesman Harris was wonderful, not pushy, very knowledgeable about the car, quick, friendly, and helped us learn how to use everything in the car. The showroom was beautiful, All of the people we worked with were so kind. This was a great experience and we also love our car!Sharon Patterson

Spaul1001

Aug 26, 2011

Beyond excellent service. They take unconditional care of customers. They have definitely won me over. I will be their lifetime customer. My best friend was the first experience. She bought an Acura TL and the service was so awesome that I came back to get my car a Lexus IS250 and now my sister is trying to buy hers here too. I would highly recommend you go visit this awesome team at Acura Fresno.

SQuigley

Aug 26, 2011

There are many cars that a person could purchase; but not that many dealers with exceptional people that always give you 100% service. Harris Prieto has sold me probably 9 cars in the last 13 years; always the best of service and they make sure you are pleased with your purchase and that you have all the knowledge you need about the car you are getting. From the service department to the girls in the office, the friendliness that Fresno Acura offers is by far the best experience I have ever encountered. No matter what car a person is looking for, I ALWAYS tell them, first go to Fresno Acura and I don't think you would look any further.Susan Q.

Sue Duncan

Aug 26, 2011

Brian and the rest of the team at Fresno Acura were great! He answered all my questions and review my options. The follow up has exceeded my expectations.

5595922806

Aug 25, 2011

I believe that the fact that we just purchased in June our fifth Acura MDX from Harris at Fresno Acura says it all. Not only are we completely satisfied with the product, but we are overwhelmed with the quality of service and the personal attention that everyone whom we have come in contact with provides when we enter the door of Fresno Acura. It is all about service and for that reason we plan on continuing our relationship with this agency. We have recommended Fresno Acura and Harris Prieto to many friends and will continue to do so.

ajalegria

Aug 25, 2011

This is my second Acura - I love Acura. The staff, sales and services are EXECELLENT to work with. The dealership is very clean. I would highly recommend Fresno Acura to friends and family. Harris is the BEST!

floresl99

Aug 25, 2011

I was in the process of making a buying decision between a Lexus and an Acura. I test drove both vehicles and was very impressed with both. The cost of both vehicles was similar so I wanted to take some time to think it over. What finally swayed my decision was the experience I had with working with Harris. Both cars were just as appealing, but I felt that Harris was easy to work with and trusted that my experience with the other employees at the dealership would be the same. The service deparment has been a pleasure to work with as well. My experience with them has been that they are helpful, friendly and knowledgeable. My next car is going to be an Acura and I will no doubt return to Fresno Acura and Harris to make my purchase.

Gabepino

Aug 25, 2011

Harris Prieto is an excellent salesperson who cares about his customers. Harris and other staff are helpful, knowledgeable, and friendly. My transaction closed smoothy and fast. I would recommend Fresno Acura to anyone in the market.

gcrod1

Aug 25, 2011

I have had nothing but great service at Fresno Acura. All of the staff members are very professional and friendly. They always go above and beyond when it comes to customer service and that's why I have bot my last three vechicles from them. My first two cars were brand new. When I bot my third care from them, it was used and I was very skeptical that they would give me the same great service. I had nothing to worry about. I've had my new, used car for almost a year now and and I am very, very satisfied.

johjgh

Aug 25, 2011

Whether for car service or buying a new car, Fresno Acura is a customer-based business. Salespeople, mechanics, and secretaries greet me with a happy smile and hello. My salesperson, Harris Prieto, was genuine, a great listener, informative, but never pushy. He is professional, yet like family - senses when a family needs to talk alone, and offers beverages. His sincere, polite, and friendly demeanor made him my go-to guy when purchasing other cars for family and recommending him to friends. Because of his patience and love of helping people, many times I have gone back to him for help on some gadget I can't get to work (programming the blue tooth calling, for example.) The excellent service department is welcoming, helpful, and gets the job done the first time. Customers can drop by without an appointment, and they do all they can to help(like if the windshield wipers don't work).

misternascar

Aug 25, 2011

Brian was extremely helpful with the purchase of the 2008 Acura RDX that we bought. Originally we were looking at the MDX model because we owned one of these before and it was and still is the best car we've ever owned! Our objective this time was we wanted something similar to the MDX but maybe not quite as big. My wife loves sitting higher in an automobile when she is driving. The RDX filled the bill exactly. We are really enjoying this car and the comfort it provides to us. The service at the Fresno Acura dealership is second to none. Brian was there for us every step of the way and answered every question or got the answer(s) to any questions we had. Clint Sorensen, the general manager, joined us for a while in Brian's office and we enjoyed talking with him as well. We were introduced, by Brian Wade, to the parts department manager Matt Tanoury as well as the service manager Stacy Sanchez. That is what we consider service "above and beyond the call of duty". This is what every dealership should do when someone buys a new or used car, the salesman or woman should take the customer and introduce them to the parts manager and service manager. This makes the customer feel important and feel like they know the managers of these departments and can go to them anytime for service regarding their vehicle! Thank You Brian Wade & Fresno Acura, we are very happy with our Acura RDX!!!!!

racso

Aug 25, 2011

We haad a great experience with Brian when purchasing our new TSX Wagon. The dealership sent out a message that they might have a vehicle we wanted (I'd been in several time inquiring about the wagon) and I went in the next day to check. Brian was actually on the phone to my wife when I walked up to his desk. We mad ethe deal with no drama and I was out in short order. I did not expect a deal on this vehicle, since availability was almost zero, but was not gouged either. I got exactly what I was looking for at a reasonable price. Brian was great to work with.I also have to mention Carey Tutunjian in the service department. We also have a 2006 TL, and Carey is a big reason we wanted to purchase another Acura. He has been fantastic about taking care of us,even with problems that the dealership could have passed on. A huge thumbs up to Carey and the whole service department!

Sawtrey

Aug 25, 2011

I bought my Acura 4 years ago from Harris Prieto. His customer service was awesome and the car has been a dream! Thank u Fresno Acura!

stephanie lujan

Aug 25, 2011

Working with Harris Prieto was a pleasurable smooth hassel-free experience.He was very friendly courtious and professional.I would gladly recomend Fresno Acura to friends and family.

tjeans

Aug 25, 2011

Brian, the Sales Manager and staff were extrememly helpful. They tok very good care of my wife and I. We both recommed Fresno Acura without reservation (and have already with many of our friends).

andypropes

Aug 24, 2011

The sales staff, from Harris, right on up to the owner Theona(?) of Fresno Acura is quite simply, the most courteous, helpful, and enjoyable car dealership sales staff I've ever encountered. The same can be said for the the service department, headed by Stacey.... I have had such positive experiences at this store, that I do not see a need to ever car shop at another dealership. Strong Work team!

emmapchavez

Aug 24, 2011

The above employees customer service is superb. They helped me all through out the sales processing, explained to me every details that I needed to know and are willing to help me if the need arises.

haypapi77

Aug 24, 2011

We have now purchased 3 Acura's from Harris Prieto at Fresno Acura. He is extremely attentive to our needs and keeps us informed of the latest vehicles to meet the needs of our lifestyle. The staff also keeps us informed on service promotions. This dealership is great!

jrjet

Aug 24, 2011

Brian was great. I live an hour away, and in order to accomodate my schedule, he met me at the dealership late one afternoon on his day off.

rogerbautista

Aug 24, 2011

Everyone was very easygoing. There was not much pressure as in other dealerships. Everyone was professional and courteous. They were informative and helpful in in our decisionmaking.

spurdog

Aug 24, 2011

Brian provided an exceptional experience and worked hard to get me the car I wanted at a price I wanted to pay, go ask for this guy. You won't be sorry. We love our new car.

Tabboys

Aug 24, 2011

Brian is very prfessional. He answered all my questions. At no point I felt any pressure at all to purchase, but we ended up purchasing two vehicles. Everything about this dealership is top notch, from all the staff to the showroom. I would strongly recomend Brian Wade and this dealership.

tirzac

Aug 24, 2011

I worked with Harris Prieto when trading in my Acura TSX and he was by all means the best at what he does! He was patient with me and discussed every single option possible. When making such a big decision as purchasing a new vehicle, that kind of customer service is appreciated. Thank you so much, Harris!

bigpappy

Aug 23, 2011

Great customer service and product. Phil was great, very accommodating and he gave my kids cookies. I would definitely return to this dealership for future business

Ralph Almanza

Aug 23, 2011

I would like to thank Harris and the rest of the staff at Fresno Acura for a very enjoyable buying experience. Harris was outstanding with his complete knowledge of a very complex car. The price of the car and the amount given for my trade in were well within the acceptable level. This is my second TL that I have purchased from Fresno Acura in the last six years. I don't see how customer service can get any better than the service given at Fresno Acura.

pattysalinas

Aug 21, 2011

I came in to the dealership after meeting Edward at the grocery store. He was very pleasant and he was not at all pushy like what you would come to expect from the other car dealerships around town. He was upfront and honest with us and even though we did not purchase a car from him at that time we do plan on comming back to him soon for our new Acura.Keep up the good work!

shiannegarcia

Jul 24, 2011

EXCELLENT customer service!! We had a wonderful experience working with Jerry Ford and Jason Garcia and we are EXTREMELY satisfied with the purchase of our 2007 Acura TL. They were very patient and not pushy, extremely informative, knew about the product, and Jerry built excellent rapport with us as customers that he would definatley be considered when referring family/friends!

Carey Leon

Jul 20, 2011

Brian Wade was very patient with us. We looked for cars over a month, he was not pushy, but gave us a lot of information so we could make a wise decision. The rest of the staff we worked with were very easy to talk with and made it easy to finish buying the car.

tmleon18

Jul 11, 2011

Great Experience!!! No high pressure, let us drive as many cars as we wanted. Found the perfect Car for us. Brian was fantastic to work with!!!Tommy and Carey Leon

conniebee2000

Jul 2, 2011

We have purchased 2 cars from Fresno Acura in the last couple years & each time they have far exceeded any other dealership experience. There is definitely something different about Acura employees! They are always inviting, friendly, trustworthy & never pushy. They know how to make the car buying experience fun! Our salesman, Ed Ramsey, made our recent purchase quick, easy & smooth! Jason (Manager) & Mike (Finance) were also great to work with! Even though it was just my daughter & I, they treated us with respect & honesty! Thanks again Fresno Acura!

suekaz

May 31, 2011

Clint and Harris were very great to work with - no pressure at all - very knowledgable about the car - overall a great experience - I would highly recommend Fresno Acura as a dealership and Acura as a luxury car. The best part of the car buying experience was the personal service and time spent explaining all the features of the car and how everything works - very informative.

gehsok

Apr 29, 2011

My experince in purchasing my 7th Acura from this dealership could not have been more pleasant. Harris Prieto is amazingly knowledgeable, answered questions about other makes and models. He explained the attributes of each Acura model, took time to answerI felt completely taken care of.

urruto

Mar 10, 2011

Jason the sales manager was committed to addressing my trade in value on my 08 MDX and sale price of the 2011 MDX. Jason was efficient on time and did not keep me any longer than necessary, to make a deal. The service was fairly quick and they were very accommodating to my wife and 2 yr old daughter. Mike the fiance gentleman was very effective on giving me my options for additional warranty extensions available at Acura. Mike was also quick on getting me in and out as fast as possible. Over all, the Fresno Acura team provided great customer service and thanked me multiple times for buying another Acura. (my 3rd acura) i really appreciated hearing that from the dealer team because it shows respect and i feel like they are their working for me. Thank you all at Fresno Acura.

AcuraDriver2

Mar 9, 2011

We've purchased three Acuras from Harris Prieto over the years. He made the process so painless and you can really tell he knows a tremendous amount about the product. He's friendly and works hard to make sure you get what you want and are happy when you leave. I HIGHLY recommend Harris and Fresno Acura.

turners4him

Mar 6, 2011

It is a great experience to be treated with respect and professionalism, especially when you are making such a large purchase. Thank you for a start to finish quality and care. Not only was the place clean and well presented, the sales people didn't all pounce the minute you walked in the door. That is a big deal. I like when they are easy to work with and not so hung up on selling that they lose focus on the person. Thanks!

raiderhouse

Mar 4, 2011

Rod was a great help to us. We went in not knowing what we wanted and he helped us make a great choice. Just when we thought we had sold our old car it fell though. We called and asked can we now trade in our car and his answer was of course bring it in he even came in on his day off to help us.We got a great price and every thing worked out just fine. Thanks to Rod Hudson. If your looking for an Acura go to Fresno Acura and ask for Rod Hudson.J

vanishing

Feb 28, 2011

When we had major and costly transmission work needed for our 2003 Acura MDX, Tom Simpson went out of his way to consult not only his dealership but the Acura company as well to obtain the most economical price for the needed repairs. We have purchased more than one new models from this Acura dealership here in Fresno and would recommend this dealership to others who are in search of buying a new car. Thank you, Tom for your reliable and quality service! Thomas Young