Furnace Brook Motors reviews

Jimmy Vilayvanh

May 26, 2021

Head down to Furnace Brook Motors if you are looking for a high quality used car. Gary took the time to make sure I got the right financing to meet my needs. Easy and smooth buying experience. Gary is accessible, phone, text, email. Very genuine. If there are any negative reviews, disregard them. Every buying experience is different. Head down there and find yourself a nice deal.

Lydia Marie O'Brien

Jul 6, 2021

When you're in need of a good looking, reliable vehicle this is your place! They make it so easy to find what you're looking for and educate you, so you are super secure with your purchase. Usually finding what you need/want is a pain, but with furnace brook motors I got an AMAZING deal and am so happy!

A m y

Sep 22, 2021

I recently purchased a Mazda RX 8 on 08/19/2021, which included a 60-day warranty. Car was paid in full with my debit card. We were told we would be reimbursed for a service fee from the credit card transaction in addition to the inspection fee as we were unable to obtain a RI inspection in MA. We did one final sweep of the car before leaving, and were told the car would be detailed and buffed before we picked it up, as the car was very scuffed and scratched, and there was an issue with the windshield wiper motors that would also be fixed. Called once a day to check on the status of the car and kept getting the run around - car was held at the dealer for 4 additional days and was finally picked up on 08/23/2021, there was no detailing, and the wiper motor was not fixed. We were then informed that the mechanic that works for the shop does not work on Mazda/rotary motors, and the wiper motor was not addressed. Gary informed us he would reimburse us for the part for the motor to get it fixed ourselves, to just let him know a price (less labor). I was able to register the car on 09/01/2021, but had to pay RI sales tax at the DMV as we did not have a notarized document stating we paid MA sales tax and unfortunately the purchase receipt we received was not good enough. I contacted them via text about this and they said they would be willing to work with me and would call when they were at the shop the following day. We did not receive a call. I've been trying to call the shop numerous times over the past month to address these issues with no answer. I was told via text if we did not hear anything by noon on 09/08/2021 to call the number directly. I did, with no answer. I called the shop multiple times and still also no answer. Finally came to an agreement via text and a check was to be mailed. It has since been 2 weeks since the check was supposed to be mailed and has not been received. Additionally, car failed inspection and dealer has since been unresponsive in all forms of media (texts, phone calls, Facebook messenger) for getting the car fixed. We have since fixed the car ourselves since we have exhausted all options in getting a repair or even a reimbursement from the dealer. Very displeased with the entire transaction. Please contact me if you would like to make this right.

Igor Kurilo

Jul 12, 2021

Thank you for a good experience buying my first car. Much appreciated. Furnace Brook is an honest place to do business to say the least. I would recommend checking them out to anyone!

Kali Moore

May 29, 2021

Wow this place is amazing ! Right when I pulled in, I was greeted by a lovely young man who educated me about all my best options. Then I had a beautiful woman help me select my best car Insurace and I left as such a satisfied happy customer!! I would recommend this place to anyone looking for a great, dependable ride!