Gerald Kia Naperville reviews

Sabeea

Nov 18, 2016

Customer service . Anthony was fantastic very helpful and very diligent , he let us know how long things would be taking and came and checked up on us regularly to see if we needed anything while we were waiting for the finance department.

Jordan

Nov 17, 2016

The salesman who helped me, Sam Kats, was very friendly and straightforward with me. Completely changed my opinion on what car salesman are like, and I will definitely be recommending this dealership to anyone looking for a car.

Bernice

Nov 16, 2016

Serviced immediately,took no time they even washed my car and i was only getting and oil change.the that took my info was nice polite .wonderful experience.oh yeah starbucks too!

Dawn

Nov 15, 2016

Friendly and timely service.Had my car in and out in a very timely manner and washed the car as well.

Glenn

Nov 15, 2016

It is easy to make an appointment - at a convenient time for me! The staff is very pleasant and we enjoy waiting in your waiting room. It is very comfortable and we enjoy the amenities you offer while waiting.

Keith

Nov 15, 2016

This is the 2nd car I have purchased through John Smith. He makes the experience fun, easy, and is a pleasure to deal with.

Ethel

Nov 13, 2016

Service MGR., Dave was very personable & professional in scheduling my service, KIA "recall/repair" issues & extremely expidient in dealing with FORD re:my service agreement. Dave was helpful in recommending which of the 4 uncovered services, I should get now & which could wait. I was also pleasant surprised to get a new Nissan optima as a loner car while repairs were done.

Tiffanie

Nov 12, 2016

Brought my car in for Service and technicians were very knowledgeable. Knew from my description Of the sounds I was hearing what the problem was and took Care of it quickly. Staff is very good with knowing who is who when giving information on the car.

Concetta

Nov 11, 2016

This is hands down the best dealership I've ever been to. The people are awesome and don't make you feel like you're in a corporate institution. I love going here!

g_quiroga94

Nov 10, 2016

Quentin truly made me feel confortable with my first car buying experience. He was friendly and very clear and thorough. I recommend him and kia of naperville for any car buying needs.

Robert

Nov 9, 2016

First intro to Kia service as we just bought a used Sportage I was very pleased with the entire service experience.

Donna

Nov 7, 2016

I arrived to have my oil changed, as well as a couple of other services, and was told that it would be 1.5 hours. I needed to go the the DMG building, about 1/2 mile away. Steve summoned one of the porters to give me a ride, and when I was finished, I walked back to Gerald Kia-thanks for helping me make the most of my time.

Matthew

Nov 5, 2016

Friendly people, no pressure, and just an overall good experience. Buying a car is a huge purchase for me, and they made it comparable to buying a pair of shoes. Stress free all the way through.

Lori

Nov 4, 2016

Great people to work a deal with. Nice location. Very clean. They were able to start the deal online a d finish at the location.

Diana

Nov 3, 2016

Gerald Kia has knowledgeable and courteous service managers who explain the service to be performed, a nice, comfortable waiting area and speedy service!

Snip

Nov 3, 2016

Friendly, down to earth staff. You don't normally see that at a car dealership! Quentin and Brian were so helpful and so nice! They both worked with me to make sure that I was not getting something I truly did not want, and also worked to make it fit my budget. I am so happy with my new car. Thank you both for your hospitality and for not making this process a headache! Not only have I gained a loyal car dealership close by but also made some great friends in the area! Thank you Taylor and Sam for being so warm and friendly as well!

Talia

Nov 2, 2016

Dave made sure to explain everything to me in detail about my repairs and made sure he explained the price. He also made sure I got a loaner vehicle as quickly as possible.

Shija

Oct 31, 2016

Great customer service, focus on our needs, competitive pricing, patience with all our questions/queries and detailed answer and explanation. Not being rushed.

Donna

Oct 30, 2016

Always courteous, helpful and thorough and accommodating. Also, enjoy the great waiting room to help pass the time. My experiences have ALWAYS been very good here......ever since I purchased my vehicle in August 2008.

Cody

Oct 29, 2016

Good service, knowledgable on repairs, but very very expensive. $120 for a full synthetic oil change and tire rotation... Would recommend but would forewarn on price.

La

Oct 29, 2016

I have best experience on this dealership. Sam Katz sell car to me with no pressure. He is very professional. All personal very friendly. I'm glad to drive hir 40 ml. To get 2008 Toyota Sienna. Car in good shape, and good price.

Chill1234

Oct 26, 2016

I convinced my parents to stop by Gerald Kia in Naperville after searching for a car for over a year. Quentin greeted us with a smile and welcomed us to Gerald. Quentin was knowledgeable and patient and helped my parents find the perfect car. We were pressed for time and Quentin and the Sales Manager Anthony worked great together as a team to make sure we got out on time. I would definitely recommend Gerald Kia of Naperville and don't forget to ask for Quentin, you will not be disappointed!

Neil

Oct 24, 2016

Quentin was very easy to work with and very accommodating. The dealership was able to locate the car we were looking for with all of the extras we wanted. The negotiating process went well and they almost met the price I was hoping to pay.All in all, I would recommend "Q" and the dealership to friends.

Raymond

Oct 24, 2016

My Salesman, Sam Katz made every effort to satisfy my taste and desire for an upscale automobile despite my situation with a trade-in that was "underwater". This made for difficulty in making a deal where everyone was a "Winner". Excellent salesmanship....

Nick

Oct 23, 2016

Lyle was attentive to our needs through the long car buying process, he was great. I am already loving my new Kia Sportage and I would recommend Gerald Kia of Naperville to anyone

Carol

Oct 22, 2016

Timely completion of work to be done. Friendly staff. Good explanations given to customers questions. Like that there are a variety of tea choices while waiting for vehicle!!!

Justine

Oct 22, 2016

Up front and honest about pricing and expectations of car buying experience. They were short staffed on the day we bought our car and busy with other sales but the staff literally ran around to make sure we had the best experience.

Mindy

Oct 20, 2016

We actual didn't intend to buy that day but the stars must have been aligned. Following a car accident where my car was totaled my boyfriend and I were headed to the Cheverolet dealer in the area when I saw a Kia and mentioned that I liked the look of a Soul. We were droping off some items at Goodwill and he googled the closest Kia Dealer and we stoped in. Our sales Consultant, Ervin Memushaj met us in the parking lot. He was courdious and friendly. Not pushy in the least. Long story short I ended up buying from Gerald Kia. Outstanding experience from begining to end and I absolutely LOVE my New Kia!

Russell

Oct 20, 2016

I was able to get a ride home while the work was being done on my car, as it was going to be a few hours. The service and staff are the best at Gerald KIA.

ESWilliams

Oct 20, 2016

I came into the KIA dealership after my car of eight years went out on me. As I was walking through the parking lot my husband and I were approached by Quentin. He asked what our wants were in a car. I normally don't like talking to sales reps because they try to force their thoughts of certain vehicles on you but Quentin was different. He listened to my wants and gave us SEVERAL options. He was very friendly and very honest about the different options we had. I didn't really see him a sales guy anymore but as someone who had my best interest in mind. I would recommend that anyone looking for a GREAT person and GREAT car to stop by and see Quentin.

Shannon

Oct 19, 2016

The people are friendly, clean facility and you get water, coffee and snacks. When I make an appointment I usually do not wait long till my car is done.

Peter

Oct 18, 2016

The work was done quickly and well done for a reasonable price. They were even able to cut and program a key for my car while other dealerships and locksmiths were not able to help me.

KieraG

Oct 18, 2016

I like how both the sales and the finance guy did everything they could to make us feel like we were getting the best value.

Ashley

Oct 16, 2016

Responsiveness to emails and phone calls. Honest conversations about the car that would best suit our needs. Anthony Triner and John Smith did it again. Great customer service.

Karen

Oct 15, 2016

The store is clean and user-friendly. The staff communicate clearly. The work is done right the first time. It's a pleasure to go there.

Kelby2009

Oct 15, 2016

We worked with Lyle Caputo, super great guy. Went in looking for a small car with a few upgrades. He more than delivered and stayed at budget. I would definitely recommend him or this dealership in the future.

Joseph

Oct 13, 2016

persons we met were very nice and professional, tho we missed out internet dealer Melissa, we wanted to meet her as well

Samantha

Oct 13, 2016

My experience was great. Everyone was so friendly. I needed to get my key fob programmed and key cut. They also made time to give me an oil change although I didn't even mention it on the phone. It was great service and didn't take long at all! They gave me an estimation on how long it would take, and they were even done before that.

Artemio

Oct 12, 2016

Great customer service. Sales people waiting for you right in the parking lot ready to sale and communicate with you. They try there best to work out the best deal you could get. I went to 5 different dealerships and they were the worst in customer service.

Richard

Oct 12, 2016

The customer service was excellent and the service that was done one my vehicle. I will go back for any needs for my vehicle.

KaristianB

Oct 12, 2016

I haven't had such a great experience since I purchased a BMW years ago. I was treated respect and felt that I was just as important as any other customer looking for a vehicle. Everyone that I came in contact with was extremely kind, fun, and funny, which is just how I am. Muhammand was Great!! He in no way was pushy, he wanted me to get exactly what I wanted with a payment that I was comfortable with. The process was easy and none stressful. With the help of my Super Team Muhammad Khan, Anthony Triner, and Gino Tairi I got the vehicle I came in for, with more upgrades than I thought I would have been able to have. I feel like I bought a car from a good friends. They took care of me and I couldn't be happier with my purchase.

Ronald

Oct 11, 2016

STEVE IN THE SERVICE DEPT. ANSWERED ALL MY QUESTIONS VERY HAPPY TO MAKE THE CLIENT UNDERSTAND WHAT KIA SERVICE IS ALL ABOUT

Sally

Oct 11, 2016

Outstanding customer service from time I arrive til the vehicle was being repaired. Professional and knowledgeable employees which made the experience Great!!!

Rosa

Oct 9, 2016

My person did everything he could for me, he showed me multiple cars to see what best fitted me and went with the right price range.

Carly

Oct 7, 2016

Really nice, informed, and helpful employees. Easy to set up an appointment online. Easy drop off and pick up. Friendly employees

Kiyoshi

Oct 6, 2016

PROMPT AND COURTEOUS. Attempted to go above and beyond with repairing tires and cleaning the vehicle. All repairs were explained and appropriate.

Angelbaby68

Oct 5, 2016

Jon made the experience enjoyable. He was so helpful and patient! I drove away in my dream car! Call John he will take care of you!

Alexamarie

Oct 4, 2016

My experience at Gerald Kia in Naperville was outstanding, great staff, Quinten helped me find the perfect car for me, and really cared about what I wanted and delivered the perfect car for me.

John

Oct 2, 2016

The sales staff and the finance person. All were friendly and knew how and when to press an offer and when not to. It was one of the better car buying experiences I've had.

Lynn

Oct 2, 2016

Amazing service team! As soon as you pull in you are greeted warmly and taken care of, even when they're slammed, it's incredible how great these guys are !

Annalise

Sep 30, 2016

Had a overall great experience working with Lyle. He wasn't pushy and was able to locate the car we wanted. We were upset when we left the dealer because we got in a accident. He did reach out to check on us and make sure we where safe.

John

Sep 30, 2016

Friendly / prompt service. I didn't have an appointment but that was not a problem they took me right in. I will definitely be back here for all of my SUV service's needs.ThanksJohn C

Kathryn

Sep 25, 2016

Fast and friendly service. Felt welcome, no confusion in where to goSuzie G was my sales person, she stopped by to chat with us. She gave me info about a remote starter that I had as ked about.

Shavonne

Sep 25, 2016

I felt like my sales person Susan was very open,honest and willing to listen to my needs. She made a potentially stressful situation very painless and comfortable.

Jason

Sep 23, 2016

Good, friendly service beginning to end. Took me without an appointment and squeezed me in without delay. Was nice having water available. TV programming was laughable (random 70s & 80s shows). Could not log in to wifi however.

Karen

Sep 23, 2016

Quick service, a ride to work, 4 days out of warranty but still took care of the repair at N/C

Walton

Sep 23, 2016

The service reps were very helpful. The service was completed in a timely manner. The waiting lounge was very comfortable.

Jonathan

Sep 22, 2016

Worked with me to recreate the issue I was having. Definitely went above and beyond what you would normally expect.

Clifford

Sep 18, 2016

I appreciated the timely service. The staff kept me updated and provided clear communication. The initial estimate was spot on so no surprises. The waiting area was clean and well stocked with drinks and snacks.

Stephen

Sep 18, 2016

It was great. Great people very good coustimer service. Very inforamtive and quick decisions. Great great greatgreat great great gerat great

Consumer Review

Sep 18, 2016

PLEASE READ BEFORE PURCHASING FROM GERALD KIA OF NAPERVILLE. THIS IS AN HONEST POST BASED ON MY NEW CAR BUYING EXPERIENCE. THE REVIEW IS LONG BUT WORTH EVERY DETAIL. WILL NEVER PERFORM BUSINESS WITH THIS DEALERSHIP AGAIN.I wrote this review to inform the public of my new car purchase experience from Gerald Kia of Naperville on January 23, 2016. It has been quite some time since the purchase date but I feel it is very important for consumers to be aware of the unprofessional sales tactics conducted by Gerald Kia of Naperville. Im not one to write reviews or to complain but simply want people to be informed of this unfortunate experience and hope it can help prevent it from happening to other consumers. Prior to my arrival at Gerald Kia of Naperville I had been working with Tremain White (Online Sales Manager) by email since December 2015 for the most aggressive quote on a new 2015 Optima SXL. Tremain and Melissa Laxton (both online sales manager) provided me the same quote for this exact vehicle with a sales price of $29, 407.00 before tax, title, license and doc fee. Their quote included the $2500 manufacture rebate and dealer discounts for year-end savings on the outing model. To confirm the sales price I emailed Tremain several times to make sure the price was 100% accurate and the dealership would honor the price without any last minute changes. I also inquired about my eligibility to receive the $500 loyalty rebate for current Kia Optima owners and Tremain mentioned as long as Im eligible for the rebate, it would be taken off the sales price of $29,407 bringing the price to $28,907. Tremain also confirmed on 1/23/16 the sales price is accurate and the vehicle does include a remote start system for $28,907.00.The final purchase price Tremain quoted for this vehicle was eventually honored at the dealership; however, the available Optima SXL did not include the remote start as promised and the sales consultant was extremely unprofessional (Please keep reading). Upon arrival to Gerald Kia Tremain instructed me to meet with a general sales manager and they will be aware of this deal, but this was not the case. As soon as my wife and I arrived we were greeted by Adrijan Tairi. I introduced myself and immediately informed Adrian I had been working with Tremain White via email and was to meet with a general sales manager. I asked Adrian if he was a sales manager and he replied, Yes and brought us to his desk. Without thinking twice I assumed Adrijan was a sales manager since he stated he was, but later figured out he was not after reading his business card on his desk titled sales consultant. I provided Adrijan with documentation for the price of $28,907 that Tremain had quoted me on. Adrijan left his desk and came back with a price written on paper exceeding $30,000 (before tax, title, license, doc fee). After I again showed him the email documentation I brought he left his desk a second time. At this point my frustration began to increase as the whole idea of my time and energy spent talking to Tremain the past 2 months was to avoid the back and forth negotiation at the dealership. I walked over to where Adrian was located and questioned if he truly was a sales manager and he stated No, Im sorry. I informed him he had 5 minutes to match the quote from Tremain or my wife and I would leave. Adrijan met us back at his desk and provided us the sales price of $29,407.00 but it did not include the $500 loyalty rebate which was mentioned several times by me and highlighted in the printed email. He explained the price reflected all discounts and both rebates ($2500 rebate & $500 loyalty rebate) but it clearly did not. I extended my hand to Adrijan and said thank you for your time and proceeded to leave. Adrijan questioned why I was leaving and said I fought for you to get this price. Adrians remark was clearly false as well as an INSULT since I worked with Tremain White for the sales price. I was so disgusted with our experience my wife and I put our coats on and proceeded to leave. After exiting the dealership a sales manager by the name of Gino Tairi stopped us outside by our car and asked what is wrong. I explained to Gino the sales price of the vehicle received from Adrian did not include the $500 loyalty rebate, remote start and Adrijan LIED that he was a sales manager. (The Sales manager completely ignored the fact his employee lied about professional positon). Gino Tairi reviewed the printed email conversation I had brought between Tremain and I. Gino said he would include the $500 rebate to the discounted price of $29,407 bringing it down to $28,907.00. I informed Gino that the remote start is supposed to be included in the sales price as stated in the email by Tremain White. This is the direct response from Tremain White in his email on 1/23/16 at 10:17am: The pricing youve disclosed is the price that includes remote start on the 2015 Kia Optima SX-L White with black leather Nappa interior. What time are you liking to satisfy your new vehicle purchase today. Gino Tairi honored the sales price and I decided to proceed with the purchase of the vehicle. I then met with Adrian again and the sales price was corrected (Should have requested different sales representative). Since the only vehicle with remote start was a dealer demo (with at least 3,000 miles already on it) and having one installed would be an additional charge for me (exceeding the sale price of $29,407), I opted out having the remote start system installed at time of sale. Gino said the remote start would have to be an additional charge of $599.00 and thats the best he can do. I somehow proceeded with the purchase and finalized the required paperwork. I should had left at this point and never purchased the vehicle but my mindset was elsewhere.I also found it disheartening that I was NOT approached by ANY SALES MANAGER at the end of our purchase, to apologize for the frustration we had to endure and to thank my wife and I for our business. Based on my experience at Gerald Kia of Naperville I hope one would understand my frustration and why I took time to make write this review. I have now taken my free time from work and away from my family to express my dissatisfaction about this dealership. At first I was thrilled to purchase a brand new car. However after my negative encounter with the employees from Gerald Kia of Naperville, this has drained the enjoyment out of this experience. I have also forwarded my complaint to Better Business Bureau and the Attorney General of Illinois. After reflecting on this disheartening experience I realized my biggest mistake was not walking away after being lied to by the sales consultant Adrijan Tairi. There were several red flags through this unbearable experience which my business should have been taken elsewhere. No one deserves to be misled, lied to and treated unfairly when buying a new car. If you ever end up in a situation like this, please walk away and bring your business elsewhere. Do your research and read reviews about car dealerships from multiple consumer review sources. Also, review the sales representatives last names as politics most likely played a role in my experience. Since I submitted this review/complaint to the general sales manager Anthony Triner, I have received a remote start system as promised by the online sales manager at no additional charge. However, the process and poor attention to detail performed by the auto technicians left my vehicle damaged and not repaired properly on two separate occasions since my initial purchase. The damage was finally repaired but as you can imagine this has made for the most unpleasant purchase experience ever.

Andrea Johnson

Sep 17, 2016

It was my first time purchasing a car and was terrified. Quentin was so pleasant and patient with me during the entire process. I'm glad I went here. My car is amazing to match my service I received. Thank you see you when it's time to upgrade.

Dawn

Sep 16, 2016

They made scheduling so easy and took great care of me. I was in and out and drop-off and pick-up. The loaner was great.

Jack S.

Sep 15, 2016

Had a wonderful overall experience at Gerald Kia of Naperville. Adrian was very helpful, answered all my questions and made me feel very comfortable with the whole process from test drive to purchase. I will definitely be recommending Gerald to anyone I know who is in the market for a vehicle.

Carolyn J

Sep 15, 2016

I can not tell you what a pleasure it was to work with Quentin Stanley. I had already done my homework on the car I was interested in. What a difference in a knowledgable and personable sales associate he was. I had visited another dealership closer to my home and I seemed to know more about the car then the associate there. Quentin was not pushy, went over all the important details about my car, and answered all my questions. I purchased a 2017 Kia Sorento and love it. He really goes the extra mile to make your purchase a pleasurable one. How lucky you are to have this gem working with you. I see why Gerald Kia has such a high dealer rating.I will definitely recommend Quentin Stanley to friends and family when making a car purchase.

James Farrington

Sep 14, 2016

The buying experience with Gerald Kia and their representative Adrian Tairi was very positive. All the people we interacted with at Gerald were professional, informative, helpful. Adrian went over the top with his thoroughness and fairness. We would difinitely recommend this great service oriented organization.

Susan

Sep 11, 2016

Great customer service. People very friendly and helpful. The time goes quickly because I feel very comfortable at your place.

CaylaC

Sep 10, 2016

I have no complaints whatsoever about the quality of service I received. The employees were helpful and friendly. I feel good about my purchase, and felt as though Lyle and Tremain were really listening and paying attention to what I wanted.

Joan

Sep 9, 2016

Service is fast and efficient. The associates are very friendly and welcoming. The waiting area is spotless and very comfortable.

Mary

Sep 9, 2016

There were very many positives to our buying experience at Gerald Kia. However, Jon Mock was outstanding. His product knowledge and professional demeanor made us comfortable through our decision making process. We looked at four different dealerships when shopping. Jon was far and away the best sales person that we dealt with.Other people in the service department, in finance, and in sales all contribute to a very friendly and professional atmosphere.

Mspillone

Sep 9, 2016

Lyle Caputo Knows his cars well and was very understanding. He has great people skills and will go over and beyond to help you get the best deal possible. My fiance and I honestly were looking to buy an Audi Q3 and felt like we weren't treated well at the Audi Naperville location. We decided to check out Kia with no interest to even buy one. After Lyle Great knowledge of cars he guide us to the perfect family car with all the options we were looking for! Very happy with our purchase and glad we found a great car salesman like Lyle. Definitely coming back when I'm ready for next purchase! Thanks Lyle Caputo

Wayne

Sep 8, 2016

I brought in my vehicle early the service was completed in a short time. I didn't have to wait for my scheduled time.

David

Sep 7, 2016

Friendliness of sales staff and being very attentive to us and engaged in completing sale. Preowned cars showed complete detailing.

Robert

Sep 7, 2016

The best experience I've ever had, as I was not charged unnecessarily and I was finished ahead of time. Mr. Steve Hammerquist sets the gold standard for customer service.

Jack

Sep 6, 2016

I had an excellent customer experience from Adrian with the test drive and going over all the models and options. Also Melissa in the internet sales department was very helpful and made the negotiation process fast and stress-free.Everyone was very knowledgeable, friendly and helped to make this a smooth process.I am very impressed with Gerald KIA and will definitely be recommending you.Thank YouJack S.

Victor

Sep 6, 2016

Fixed problem and explained things well. They were courteousAnd friendly and provided a loaner. Car was delivered on expected time

Minivan mom

Sep 5, 2016

We had a great experience at Gerald Kia in Naperville. We had researched the Sedona minivan and were sure we wanted it. It had a lot of room, reclining middle row seats, and adaptive cruise control. We wanted to make an even swap for our current car. The sales staff went out of their way to make the deal happen. We also wanted the titanium bronze color, but they didn't have one available for us, so the sales manager made a few calls and was able to get one delivered the next day. We left the dealership very happy customers!

Karistian

Sep 3, 2016

The people at the dealership are amazing!! It was actually fun a little exhausting, but no car buying experience isn't. I left with the vehicle I came into purchase with an even better package than was thinking. I can say I actually made some friends and would highly recommend several of the sales associates their.

Mitchell

Sep 1, 2016

All of the Staff, especially our Sales person, Adrian, were very knowledgeable and helpful. They made the whole car buying experience extremely pleasant.

CMF

Sep 1, 2016

We spent a couple of months looking for a good, safe car for our daughter. We stopped in Gerald Kia in early July and met Quentin. He was so personable and engaging, fun to talk to, and made the discussion about the car so easy. The 2017 Sportage spoke for itself, but we kept going back to how much we enjoyed Quentin's personality. It really played a part in our choice. We would highly recommend Q to anyone in the market for a car. Brian Wheeler was a big help in the final discussions, was not pushy, and made us feel comfortable with the final sale price. These two Gerald Kia reps truly put the customer first.

David

Aug 31, 2016

Very professional , took the time to show me lots of options on Kia Sorento . Things went as quick as needed. Would buy again from Gerald Kia

Kathleen Villagomez

Aug 31, 2016

So... we went in to purchase a KIA Sorrento. Drove it, loved it but was heartbroken to discover that there just wasn't enough room for it to make sense for our family. That's when Super-Sales-Guy, Lyle, stepped in. He suggested taking a look at the KIA Sedona. I was AGHAST! ME? In a MINI-van??? (I had, you see, heretofore, vehemently sworn that I would never purchase or drive a MINI Van!). He talked us through the many features the Sedona offers while walking us over to the quite lovely model sitting on the showroom floor. After some lengthy discussion, I grudgingly admitted that this was quite a lovely car with TONS of options and OODLES of room. "Ok," said I, "I'll take one for a spin". Lyle had, of course, already made this suggestion and was off like a shot to pull one up for us. I have to tell you, I was sold two miles down the road! She drives like a dream, the features ARE killer, the space is just amazing (the Sedona COMFORTABLY seats 8 people with tons of space left in the back for storage). When the Naperville location did not have the color I wanted, once again - Lyle was off to the Aurora location to secure the Midnight Sapphire Kia Sedona that I now call, "My Baby". Although there was some haggling over price - it wasn't TOO painful and my husband and I were both pleased with the end result. MJ handled the financial "closing" of our new baby for us and he was just as knowledgeable, helpful and friendly as Lyle had been. Even more importantly, he had us in and out of "signing our lives away" in 15 minutes flat! Thank you, MJ! Overall, we had a great experience. We love the Car. We LOVE the warranty and we are confident that Gerald KIA will take care of any service needs that we have in the future. Well done guys! You made a believer out of me!

Mary

Aug 31, 2016

The entire team was considerate, answered all my questions and just kept me completely at ease with the whole process.

Luis

Aug 27, 2016

Every time I have a problem with my vehicle they always explain to me on the spot if somthing was wrong and what kind of work they did to have it fix. They give great feedback when it comes to working on my car

Patricia

Aug 25, 2016

The staff is very friendly. They are very helpful in explaining features of my car. Fast service, nice waiting area.

Vanessa

Aug 25, 2016

I'm always happy with my experience at Kia. The customer service is always top notch and from start to finish everyone always goes above and beyond.

Coreo4

Aug 24, 2016

I can honestly say I walked away very satisfied with my interactions with MJ (Michael Johnson). He was very detailed, attentive, understanding, patient...just an all around professional! I never felt pressure from him at any point during our conversations. He explained things very clearly, which put me at ease while driving home in my new 2017 Sorento. When the time comes for our family's next car transaction, I will definitely request that MJ handle all of our financial needs!

Selvin

Aug 21, 2016

Friendly, courteous staff offers snacks and amenities to make your stay pleasurable. This feedback form requires at least twenty words.

Sherif

Aug 21, 2016

Service manager was very attentive to my concerns and answered my questions clearly. Explained several items for me. Wait time was as expected.

John

Aug 20, 2016

Friendliness and ease of purchase. Mallory was extremely helpful and friendly. Did everything to make my experience as pleasant as possible.

Ermal

Aug 19, 2016

Mat was very professional, made us feel welcome and took us every step of the process with ease. Also wuold like to thank Gino the finance person for explaining everything thoroughly and also bringing up the military discount wich I was happy to get.Great team over at Gerald Kia of Naperville.

Raghu Kiran

Aug 18, 2016

Mr Muhammad Khan was very helpful and he has helped me in making a decision. I would rate him 10/10

Roberto

Aug 18, 2016

Suzie Gonnerman was incredible!! Explained every aspect of the car from bumper to bumper - literally!!! She spent the extra time to explain even the smallest details of how everything worked and why, which really impressed me and made me appreciate the car even more.

Craig

Aug 17, 2016

Sales rep Adrian Tairi was very professional and very nice to work with. We needed the vehicle transported down to Florida and they helped.

Barbara

Aug 16, 2016

The people are knowledgeable and friendly and work for is done on time and right. Will be back again when we need a new vehicle.

Melissa

Aug 16, 2016

I was a walk-in customer on a Monday morning. Taylor was my service writer and she was extremely helpful. She was able to get my work scheduled and completed for the same day. She went over and above by refunding my rental. It was totally unexpected. This was so much better than the last dealership I went to.

Squeeney

Aug 16, 2016

My wife and I first came in on 8/10 looking to replace her car (which she really disliked). We had no intention of purchasing and were just looking to see what would be a good fit at a good price. We were lucky enough to get Quentin as our sales rep. He was a blast to work with and his attitude was very refreshing and down to earth. He answered all my questions and understood our situation. In the end, my wife drove away with a Kia Optima that she loves. Q made her day and made the whole car buying process fun. I came back in 8/15 to look at a Cadenza Q and I had previously discussed. After sitting down with him for about 7 minutes I was buying another car. Q and his management gave me an offer that I couldn't refuse. It is refreshing to see that there are still reps out there that value the customer over the deal. There was no pressure from Q or management throughout the entire 2 buying processes. I would highly recommend Q to anyone looking to purchase a car.

Harry

Aug 15, 2016

my sales person was very polite professional and kept the whole process relaxed, he was very thorough and funny and excellent at his job. He did everything possible to make sure that I walked out the facility with a vehicle Thanks Adrajin for all your hard work you Go Boy

Jay

Aug 14, 2016

Lounge area was extremely nice, I was happy to wait with such amenities. I didn't feel hassled about service, instead I felt informed.

Tqueeney

Aug 13, 2016

Quentin Stanley is the man to see if you're looking to get into a new car! My husband and I just went to look, not to buy, and by the end of the night, I had. '13 Kia Optima in my driveway! My husband was so impressed that he may be driving a Kia Credenza by the end of the day (3 days later!)! We were so impressed by the dedication Q has to his job, and it's very easy to see why people buy cars from him!

Melvin S

Aug 12, 2016

Me and my fiancee Mary walked in with no intention to buy. We had just left another dealer and simply wanted to compare. The 2 experiences were night and day. Quentin Stanley immedietly made us feel like we were family. He has that "it" factor that simply makes you feel at ease. Needless to say we never left. We purchased that very night, and I have no regrets. I love my new car. Q called me later on that week just to check in. 5 stars to the Kia team.

Michelle

Aug 10, 2016

I had a great experience the staff was very friendly and listened to my needs. I drove about 4 different cars and Matt was patient throughout the whole process. I would highly recommend this dealership

Abi

Aug 9, 2016

Everyone is always super friendly. The sales people are very knowledgeable and only want what will actually work for you or your family.

browne1506

Aug 8, 2016

I had a great experience with Matt. He was very attentive and courteous throughout the whole process. I think I looked at about 5 cars at least while I was there. I feel I get a really good deal here. Matt was great and really showed interest in what I was looking for. I would highly recommend working with Matt and Gerald Kia!

Taneisa

Aug 7, 2016

The people there are always a nice and go above and beyond, regular service places that I have patronized in the past.

Harold

Aug 6, 2016

Knowledge of sales rep, Susie, who is the best. She spends quality time with you and when you leave her, you don't have to read the manual right away. You truly understand your car, She just insn't a typical car salesmen, She is truly interested is finding the best car for her customers. I recommend Kia and Susie to all my friends looking to purchase a new vehicle.

Amanda

Aug 5, 2016

The staff was so polite and helpful and got my car in right away. Plus the waiting area was amazing for someone with kids

Emma

Aug 5, 2016

Everyone was really kind and professional. Was great at explaining what was going on with my car. I would recommend the service I received to all my friends.

Tom

Aug 4, 2016

I met Matt Vega several months ago. This was my first time stepping into a dealership alone and was nervous about having to go through the daunting process that one usually expects. I came right out and told Matt that this was a new experience for me, and instead of taking advantage of this factor, Matt was very patient with me, throughout my time with him. He treated me with dignity and respect. He explained everything clearly. He calmly and patiently answered my many questions and took whatever time was necessary for me understand all that he was telling me. Having never bought a car by myself, I was quite indecisive. I made this process a real challenge for him--I changed my mind several times, only to end up giving up the whole plan that he and I agreed on. One thing I knew for sure, though, was that when I was ready, I would be buying a Kia Optima and I would be doing it with Matt!Months later, I was more resolved and prepared to buy. The decision of what dealership to got to and who I wanted to work with was easy. I went straight to Gerald's Kia today and asked for Matt as soon as I walked in. He remembered me and I felt welcomed back. Because I learned so much from Matt about car buying the first time and the rapport we built, it was a lot easier this time around. I ended up with a new Optima and got a great deal that was a special online.Both of the times I said good-bye to Matt, I left a highly satisfied customer (even when I didn't buy). I would recommend to anyone: If you are in the market for a Kia, head straight to Gerald's Kia and ask for Matt Vega!TomKia's #1 IQ_ Rating by JD Powers is quite impressive. This makes me even more confident about chosing a Kia over any other Make.

Armando

Aug 3, 2016

They were able to take me in at the last minute and help me with no issues while they kept a smile on their faces.

Concetta

Aug 3, 2016

The staff is very personable and professional, and there is a small town feel when you come in for service.

Ronald

Aug 3, 2016

polite and friendly service people - calls to update work - ease in pickup - comp car wash - clean facility - ease in drop off procedure

Vincent

Aug 3, 2016

Steve is always so helpful and you never have to worry about anything when I bring the car in. You know that he will handle everything. I have always left extremely satisfied.

Glenda

Aug 2, 2016

Jon Mock is a great salesman. He made sure that we were completely happy with everything before we left. He will always give us a follow up call to ensure our satisfaction.

Robert

Aug 1, 2016

I came in for an oil change and they said i should rotate my tires also. I was pressed for time and they got me out quickly.

Virginia

Jul 30, 2016

Taylor the service advisor is most assuredly an asset to the Gerald Kia service department. Her PR is top shelf, a definate keeper.-Rick Costello

Ronald

Jul 28, 2016

The service personnel at Gerald Kia Naperville were quick, efficient, polite and prepared for my service appointment. Kudos to the team.

Rachelle

Jul 27, 2016

Everyone I dealt with was upfront and honest about the transaction. Everyone had the patience to explain things so I could understand what was going on during our dealings.Gino, Quentin, John and Tremain made this a very pleasant experience. Gerald Kia Naperville, The dealer with a Heart and Soul. And I don't mean just the automobile!,Everyone I dealt with was upfront and honest about the transaction. Everyone had the patience to explain things so I could understand what was going on during our dealings.Gino, Quentin, John and Tremain made this a very pleasant experience. Gerald Kia Naperville, The dealer with a Heart and Soul. And I don't mean just the automobile!,Everyone I dealt with was upfront and honest about the transaction. Everyone had the patience to explain things so I could understand what was going on during our dealings.Gino, Quentin, John and Tremain made this a very pleasant experience. Gerald Kia Naperville, The dealer with a Heart and Soul. And I don't mean just the automobile!

Christine

Jul 26, 2016

Matt and Termain are incredible employees. Their customer service was top notch. I look forward to working with them again.

John

Jul 26, 2016

On time, professional, and quality work done on time and in fact early! We loved the open waiting area. Keep up the good work that we have come to expect from your dealership.

Ryan

Jul 24, 2016

Excellent as always, no complaints, fast service. Facilities are beautiful, staff is friendly and waiting is actually enjoyable with plenty of amenities provided to pass the time.

Vaughn

Jul 24, 2016

The lobby was really calm and relaxing and the staff were pleasent. The time was reasonable but the cold water coffee and snacks made it no problem

Tracy

Jul 22, 2016

Didn't feel pressured they work to get me where I wanted to be Ito getting something I didn't want they work with my price rang e to get best vehicle weather new or used

Carol

Jul 21, 2016

Steve Hammerquist is friendly and efficient. The work was completed in a timely manner.The waiting area is comfortable.Thank you all.

John

Jul 21, 2016

I was impressed by the efficiency and friendliness of the service staff, especially Dave Chastain. He helped me with several small recalls I wasn't even aware of. Parts department was helpful, also.

Charles

Jul 20, 2016

Very fast and efficiently taken care of for service. We had a molding that out of alignment and we received a car to use during the process. It was completed very quickly.

Lashawn

Jul 19, 2016

How helpful everyone was at assisting me with the correct vehicle. They were truly concerned that I was happy with my selection and didn't want me to feel pressured.

Carol

Jul 17, 2016

With no fail, every time I go to Gerald KIA (Naperville) for service I get the same--exceptional service, friendly people, and some TLC for my KIA!

Janet, Chicago....Go CUBS

Jul 17, 2016

My experience was not good because it was very long, ended after midnight and I was very tired. That said, I felt rushed and could not think about all the decisions and choices I was asked to make on the spot. Buying a car is a big invesrment and I would like to suggest that some options, like gap and protection should be discussed earlier in the buying process at all dealerships. The salesman was very friendly.

Marilyn

Jul 17, 2016

Pleasant and courteous salesman. Quentin Stanley made my experience there a positive and enjoyable car buying process. Tremain White in finance was helpful and very nice to deal with.

Aloyzas

Jul 15, 2016

No pressure sales. Excellent communication. Fair negotiation.Facilities on par with our luxury car dealerships. Delivered new car to our doorstep.

Kathy

Jul 14, 2016

Service was fast, quick, and done correctly. Everyone was friendly. The waiting area was really clean and inviting. Love the easy online appointment set-up.

Mary

Jul 14, 2016

Prompt, courteous, full service. I trust this dealership to keep an eye on my Kia for me. They only recommend the service that is actually needed.

Michael Marquez

Jul 14, 2016

My wife and I just leased a 2016 Optima SX from Gerald Kia in Naperville. We had been looking for a Kia and went to a dealer in Schaumburg, but were quickly dismissed and were rushed when we had questions. We were told by her father to head over to the Gerald Kia in Naperville and boy was he right. Matt Vega, the sales man we worked with, was extremely nice and took his time with us. He provided the best customer service I have ever seen in the Auto industry or anywhere else for that matter. Matt is a combat veteran from the war in Irag and Afghanistan and I will make sure I purchase my next new car from him next year. He Deserves every sale that I can through his way. Thank you for everything Matt!Tremain White, was the finance manager we worked with. He had a great up beat personality and took his time going over every inch of the paperwork with us, even though it was 10pm and they had closed hours ago. His great personality and kindness made the process very easy and laid back. Thanks Tremain!All in all, our experience with Gerald Kia and the folks that work there was beyond exceptional. I can't recommend these guys enough!I look forward to my next visit with you all!Mike

Bailey

Jul 13, 2016

Everyone was professional and helped me through the car buying process for the first time. Matt V. was a terrific salesman too. Will definitely be contacting him in the future if I need anything.

Karen

Jul 13, 2016

Friendly and knowledgeable staff. Great customer service. They take their time with you to make sure all of your questions are answered.

Kerry

Jul 13, 2016

They are always friendly and quick accurate service. Nice waiting area and clean and friendly staff. I do not know what else to say.

Bailey Galella

Jul 12, 2016

This dealership went above and beyond expectations. This was my first time buying a car. They explained everything to me in detail and went over every question I had patiently. I definitely recommend Matt Vega. He was a great guy to work with and made me feel at ease throughout the process.

Zhujun

Jul 10, 2016

Your maintenance team is professional and reachable. I enjoy my experience. The sales team are aggressive. Overall, I like it.

Stephani

Jul 9, 2016

Very friendly and accommodating, did everything I asked without hesitation. Kept me informed all day long. I would room mend it to anyone.

Joyce

Jul 8, 2016

The work was completed in the expected amount of time. The service person was friendly and fast. The waiting area is very pleasant - clean and with nice accommodations for customers.

Mary Jo

Jul 8, 2016

Very pleasant, appointment was easily made, we were greeted and given an estimated time. We were out by that time.

John

Jul 4, 2016

What a great dealer, From the sales person (Sam) to the Finance guy (Otis) and the service center where I had the remote starter installed on the same day I bought the Sorento . My family will be back to purchase our next new car.Thanks

Ashley

Jul 1, 2016

I was treated fairly and enjoyed working with John Smith and Anthony Triner immensely. I'll be back to purchase another car. Your employees look sharp and conduct themselves very professionally.

Alexandra

Jun 30, 2016

Our salesman, Michael and the manager, Anthony, were both bery easy to talk to and extremely attentive to our needs. No one tried to play games with us or sell us anything we didn't want/need. My husband and I felt very comfortable and confident in our decisions because of their help. They could not have made the experience better.

Anthony

Jun 30, 2016

Quick and to the point. Obtained good price right off the bat. Got the deal done quickly with little hassle

Scott

Jun 30, 2016

Taylor was informative and patient with my questions, quick to answer and very nice. She did an excellent job, would come back just because of her. Easy to make an appointment and took me right away!

SuperFlyForAWhiteVan

Jun 29, 2016

WHERE DO I BEGIN?!? Got hosed over by the Gerald Kia in N. Aurora. Hubby said "just call the one in Naperville just to see".. so I did. Got ahold of "MJ", Michael Johnson. This man saved my life, and my money. He did extensive research on what I was lied to about at the N. Aurora location. Not only did he clear the air, but he got me in the vehicle that I WANTED, oh, and for lower monthly payments than what I was being told at the other place. He took the time to walk us through everything, knew ahead of time we had our children with so handled everything respectfully and expeditiously and with a smile on his face! VERY friendly and exceptional customer service. Not only was MJ a wonderful person to work for, but I MUST throw a huge Thank you to Tremain White! He was very helpful, answered any questions we had, super friendly, and funny. My little girl was playing with the fan, and even tried to pick-pocket him for his phone! (I swear we aren't raising her that way, but it WAS funny!) The overall atmosphere of the building was clean, crisp, yet family-friendly. The management team and ALL employees were wonderful people!! I would definitely check them out prior to going to Aurora. I may have gotten a new employee over there, but they shouldn't leave new ones to gain a customer unless they are 100% knowledgeable.

Sonia

Jun 26, 2016

Excellent service provided by our sales rep Gary Tyree. He went above and beyond for us and made our first visit to Kia a pleasant one. Also, no games played by sales/finance team on pricing.

Christopher

Jun 25, 2016

We in the market to buy a car that day and we went to another KIA dealership. The salesman was just a piece a garbage, basically took us to the car we were interested in and stood there. He didn't show us any of the features nothing. So we just walked out and when we were leaving, he told us we would be back. The moment we walked into Gerald KIA, Jon opened the door for us and greeted us right away. He really helped us, showed us all the features of the car and helped us decide what features were important to us so that we could figure out what trim style we wanted on our new car. Jon really was awesome! He went way above and beyond to help us and really made us feel like we made the right choice. You can tell Gerald KIA wants to make you a long term client and how well they treat all their clients, not just sell you a car and take your money. Gerald KIA took such great care of us and really made this the BEST car buying experience we ever had. It's in all the little details they provided. Not to mention their waiting area for the service department is so "Zen" like. No one wants to take their car into the shop, but I really won't mind hanging out in that waiting room for my car.

John

Jun 25, 2016

Dave was very helpful not only fitting me in while I was "in the neighborhood" on other business - hadn't planned to get service that day and just made a phone call the Service Dept. It was really helpful and we also took care of my next KIA service requirements (air filters) while getting the oil change.

Luwayne

Jun 24, 2016

The dealership is bright, clean and welcoming. The staff is friendly and the service department is knowledgeable and timely with repairs.

Tony123

Jun 24, 2016

I was very impressed with how well Matt Vega. He drove over 500 total miles to pick up the car I wanted. If you need a car visit Matt at Gerald Kia.

John

Jun 23, 2016

Freindly staff, did what you said you were going to do and it was an easy process, very important. Great Teamwork

Megan

Jun 22, 2016

Quick and painless, it was surprisingly quick and everyone was very helpful. The building was very clean and orderly and everyone was nice.

Alexis

Jun 19, 2016

They informed me about my next service and some extra charges I should expect at my 15000 mile service. I liked being given the heads up. They fixed a nail in my tire too.

Cheryl

Jun 19, 2016

Friendly, courteous, helpful and would definitely buy again from your dealership. Trust is a huge deal for us along with dependable service and reasonable pricing.

Peter

Jun 19, 2016

Clean facilities, friendly staff, explains everything, ease of drop off-and-wait area. Coming to have the car serviced here feels more like I am a valued customer than any place else I've ever had my car serviced at.

Susan

Jun 18, 2016

Treated courteously by service. Comfortable waiting area with WiFi and large TV. There were plenty of magazines available as well as cold, bottled water and coffee.

Jenna

Jun 17, 2016

We had a great experience purchasing our new car here. Raul was very helpful! Would definitely recommend this location to family and friends.

Mike

Jun 17, 2016

Walked in, was greeted by multiple people, explained what needed to be done, waited while the work was completed, came and got me and was out within an hour.

Nikimarie88

Jun 17, 2016

I cannot thank Quentin enough for working so hard to get me the exact car I wanted! With twin boys who are growing fast and my love of traveling, my old car wasn't equipped for our lifestyle. In my new Sorento, we just enjoyed a great vacation and had room to stretch! He made buying a car fun and a little less stressful than it normally is! Since I bought the car on my birthday, he even sent me a giftcard which I cannot wait to use to pamper myself! Thank you again!! We are truly enjoying my 2016 Kia Sorento!

Stephanie

Jun 15, 2016

BUILDING AND SERVICE WAS GREAT, SALES GUY ADRIAN WAS AWESOME, WOULD TELL EVERYONE LOOKING FOR A CAR TO COME THERE.

J Lomeli

Jun 13, 2016

The buying experience was great. Matt and Gino were great to work with they were both very patient and made sure all our questions were answered. Odis the guy in finance was very funny.

Lori

Jun 12, 2016

Everyone is very nice. And with appointment I was in and out within a decent amount of time. Staff is very friendly

Ricardo

Jun 12, 2016

Professional, helpful and explains everything. They told me which services would be done next visit and since I have maintenance agreement he reassured me there would be no charge. Answered all questions and was very knowledgeable.

Jeff

Jun 11, 2016

Friendly, very helpful. They stayed well past normal closing hours to finish our transaction! I am over 40, have never been to a dealership that could come close to this level of service and atmosphere.

Kristin

Jun 11, 2016

The guys in service are always so friendly! And their time management with services is very efficient. I also enjoy talking with the employees while I wait for my vehicle.

Duane

Jun 10, 2016

They did exactly what they promised, I got my car in, had the part, serviced it and washed it and deliver it back to me in the time frame that they promised, I will be back.

Judith

Jun 10, 2016

The knowledgeable and friendly staff and services provided. They were willing to work with me to meet my needs within my budget.

Jeanette

Jun 8, 2016

Quick and easy check in for service. Love the Starbucks coffee and water bottles. Nice and clean environment and friendly service people.

Steven

Jun 8, 2016

Odis and Aidrian were great! Odis really helped me feel comfortable about the whole buying experience! It was a pleasant experience!

Steven

Jun 6, 2016

everything was great attitude of people and prompt service. clean faculties, no waiting. Gold service could ask for anything more

Jason

Jun 5, 2016

Service Department took care of me right away. They finished the work in less time than expected. My car was washed and vacuumed also. Thank you!!

Leonid

Jun 5, 2016

I love this dealership, I bought my car here. Always great service, very friendly, knowledgeable and professional staff willing to help.

Cindy

Jun 4, 2016

Everyone very nice to me and my kids. They very thorough explaining what was done to my car. I also like the facility

Mark

Jun 3, 2016

Always courteous and timely with information. I also like that the "up sell" for services is asked, but not pushed.

Tefik

Jun 3, 2016

Big Q. and Anthony very friendly people,I have to drive 100 mile to get there,but I was happy,I definitely will refer friends and family. Also Adrijan Tahiri come and talk to us and brought us a snacks and drinks. Very happy overall Big 10.

John

Jun 2, 2016

The people at Gerald are great to deal with. I can go anywhere to get my oil changed and I prefer to use Gerald because they are always on time.

Fo4fo4

Jun 2, 2016

My brother bought a vehicle from the Gerald Kia of Naperville on May 28, 2016. There was an issue with the original contract that required my brother to return a few days later to resign a new contract. At this time I became involved in the transaction. We returned to the dealership June 1st. This is when I met Anthony Triner (General Manager). We began to discuss the problem with the old contract. The purchase price for the vehicle was advertised at $14, 777. The contract had the vehicle selling for $15,777. This was a difference of $1,000. Another issue with the contract was that a down payment of $3,000 was applied towards the car but the written contract stated it was only $2,000. I asked Mr. Triner how these mistakes could have happened and he couldn't give me a straight answer. After arguing and discussing for over 3 1/2 hours, we left the dealership with a new contract that had the agreed upon terms. As my family and I were leaving the dealership, Mr Triner came to our cars and apologized. However, at no time did he admit that he made a mistake for the transaction. This is especially poignant as to raising the cost of the vehicle $1,000 over the advertised price and the mistake on the down payment. Later that night I researched the Gerald auto group company to find a corporate employe. I found the email address of a district manager and made her aware of my concerns. She forward my email to the owner of Geral auto group. The next morning I received a call from Mr. Triner apologizing for the way the transaction was handled. He also included an extended warranty free of charge. I thanked Mr. Triner for calling me and told him that I would speak to my brother about the new offer. I then received another call later that evening from Mr. Doug Gerald the owner of Gerald Auto Group. We spoke for about 15 mins and Mr. Gerald made it right. He answered all of my questions and asked what my family wanted to make it right. I told him that we would take Mr. Triners offer and that we appreciated him taking the time to make things right. My family and I felt closure after speaking with Mr. Gerald. We have a history buying vehicles from Gerald Auto and will continue doing business because of the leadership of this company.

Kenneth

May 31, 2016

Courteous staff that wanted to work to meet our needs. Salesman was very knowledgeable of vehicle and all of its features

Bigmikebaldwin

May 31, 2016

I went to to go look for a used car a kia forte koup I was able to look at it and drive it in minutes I had no credit but Matt was able to help me out I was able to drive out with my car with my car I am so thankful that Matt wad able to help do that thank you Matt you did a great job

Alihon

May 29, 2016

easy online schedule. clean and big waiting room with a TV plus coffee and snacks. Reasonable price for oil change and tire rotation

Francine

May 29, 2016

Speed of service was wonderful. They were expecting to be longer than they actually were. Service that was done was great.

Cindy

May 28, 2016

Suzie makes you feel like family. She never rushed us or made the process feel pushy. She is very knowledgeable from the major details to the cosmetic ones. Suzie made buying a car fun and exciting! I will highly recommend her to all my family and friends.

Louise

May 28, 2016

From the moment I walked in I was greeted by a warm and friendly receptionist. I did not have to wait in the lobby for my agent to come assist me. I worked with Jason Kormos and he was excellent. He made me feel comfortable and at ease - especially when buying a car can be stressful. When I was passed on to the final finance representative I then began feeling uncomfortable as I knew he would try to add "add-on's and "special features" - which he did. But sticking to my plan, I stayed with what I felt comfortable with and got thru the process. Jason made me not fear the car buying process anymore. He even assisted me afterwards in setting up features in my new car. Great job Jason and thanks!. Louise Porto

CivicU13

May 26, 2016

Worked with Matt on the purchase of a used Kia Soul. The experience and purchase couldn't have been easier. Any questions or concerns were taken care of, an overall real hassle free experience.

Deborah

May 24, 2016

I changed my appointment by one day and was able to get in which was really appreciated. Always a friendly staff. Also comfortable waiting area!

Sudheer Sunkad

May 24, 2016

We have leased Kia Soul plus yesterday. We got an excellent experience at Kia Naperville.Our special Thanks to Mr. Mathew Vega for his excellent support.RegardsSudheer & Alekhya Sunkad

Karen

May 21, 2016

They have a friendly staff. there is a clean bathroom and a clean waiting room. there's a coffee machine, magazines and a TV. The staff remembers customers The pricing is competitive.

Miriam

May 20, 2016

Service department is always great and gets done in a timely manner. Waiting area allows you to wait comfortably and work on computer if needed. Definitely recommend!

Jaime

May 18, 2016

Clean dealership, waiting room had coffee and snacks,adviser told me about what needed servicing on my vehicle.And other employees were very customer friendly.

Darin

May 17, 2016

Was able to schedule service on short notice and work was completed in a timely manner. Scope of work was explained as were recommended services and costs.

Joyce

May 17, 2016

When we drove in for our oil change, we saw Adrijan T. outside. We waved. He was waiting for us at the service counter! It has been 5 months since we bought our car, but Adrijan has not forgotten us. He is such a pleasure to work with. Everyone we have interacted with at the dealership and in the service department have been great!

Shelina

May 16, 2016

The service is always great, the service team is always helpful and able to make everything a smooth and easy process.

Victor94

May 14, 2016

Q was such a great help, My girlfriend and I came in with a 3 year lease for a Nissan Sentra 2014 and we still had 2 years left on the contract we told him our situation on why we didn't want the car anymore. And he didn't turn us away he explained the process, we ended up purchasing the car we wanted ( Kia Forte koup 2016) got out of our lease early made everything so easy and so simple joked around, it was such an enjoyable experience and will be referring him to our friends and family.

Linda

May 13, 2016

Everyone was very friendly and helpful. I love the track for the test drive. it takes all of the anxiety out of driving a car you do not own.

Lauren

May 12, 2016

My experience was great because Mr. Quentin Stanely was great! I can to the dealership to look at vehicles. I had done my homework and I new EXACTLY what I wanted. Mr. Stanely had met me and my father our in the car lot. We got to talking and decided to test drive some different vehicles. I really appreciated the fact that he let me tell him what I wanted and needed and he simply asked questions to narrow down what was best for me. He made me feel comfortable and my father as well. Which is extremely hard to do. I truly appreciated how personable he was. I can honestly say that I'd come back to him EVERY and ANY TIME I may need a new vehicle. I will most definitely be referring friends and family to your dealership and to him specifically. Over all, everyone was nice and very helpful.

Rembold22

May 11, 2016

My experience was one of a kind. It was long, but it was fun and I actually felt comfortable and not pressured into a purchase. My needs and wants were definitely in your best interest and I really appreciated it. Quentin was by far the best most personable dealer I've ever met.

Barbara

May 10, 2016

Mike was the best salesman we have ever dealt with. It was obvious that he cared what we wanted, needed and could afford. He took the time to listen to us and teach us about our new vehicle.

Kimberly

May 9, 2016

Matt was exceptional. He didn't put any stress on me or try to push me into purchasing a vehicle that I wasn't totally satisfied with.

Wayne

May 8, 2016

Service appointment process was fast and easy. Time spent waiting for service was as expected. I will come back again.

Vanessa

May 5, 2016

Always top notch! I won't go anywhere else for my service. They get me in conveniently, I don't have to wait long and everyone is extremely friendly.

Donald

May 2, 2016

the work was completed by the estimated time and within the estimated cost and all my questions were addressed and explained.

Judith

May 2, 2016

Easy to schedule, quick check in, and car was ready even earlier than promised. Best waiting room ever! Free car wash was a nice bonus. Overall pleasant experience.

Abraham

May 1, 2016

Called Thursday, made appointment for Friday. In and out in 35 minutes. The dealership is clean and comfortable. Waiting for service is a breeze.

Susan

Apr 30, 2016

The whole process was quick and easy. All staff displayed the three "p's" of customer service...Polite, Pleasant and Prompt! The whole facility is clean, neat and extremely inviting.

Camacho,brenda 126

Apr 30, 2016

I would always look at the kia optima as an imposible car to get sonce im just 23 years old. I was just tired of my car and one day decided to go to the Kia dealer in Naperville..As soon as i walked in i was greeted by Quentin Stanly who has such a warm smile.He made me feel that the car i wanted was not a dream that i could actually afford it..after long hrs he was finally able to get tha car to.a price that i was comtroble.He is the best at making you feel that no car is imposible to afford..

Jdanek0107

Apr 30, 2016

My sales man is THE MAN! I never had such an amazing experience like this one when buying a car. He knew everything I was going to ask before I could get it out! Had fun while doing it too. I love my car more because I know it was sold to me with love!

Frank

Apr 29, 2016

Steve kept me informed on progress. Friendly and informative working with Steve and Dave. Would definitely recommend purchasing and getting service at Gerald Kia.

Jim

Apr 28, 2016

The staff was very knowledgeable and courteous. The dealership was very clean and well kept. The lounge area offered snacks and was very clean. The bathrooms were very clean.

Paige

Apr 27, 2016

My sales person, Mike, was very professional, laid back, and understanding of my situation. He came highly recommended by a close friend, and now I know why. He was easy to get in contact with, even with my difficult schedule. When we arrived he was prepared for us with the financing information, future options, and a car ready in the parking lot to test drive. I was offered very competitive financing compared to the previous bank I was considering from the bank at another dealership. My children got out of school and had to wait while we finished insurance and paperwork, but Mike made sure they had snacks and drinks and had cartoons on for them so I could finish up without stressing! Everyone working was friendly, welcoming, and had a smile on their face. The process was so quick compared to my past car buying experiences, and Mike followed up with me several times after the purchase to ensure I was happy!

Ehug85

Apr 27, 2016

Never really looked at the Kia initially but saw at the car show. Fell in love with it and decided to lease. One year later love the car just as much as I did the day I drove it off the lot. John was great and made the experience less stressful. The service department is great. Love that I can drop my car off for an oil change and work on my computer in the customer area. Highly recommend!

Melissa

Apr 26, 2016

Our experience was a good one. I find the overall process was not as long as car buying can normally be. Also, I feel like the employees really wanted to make sure that you were comfortable with the process. Jordan (sales) made it clear that he wanted us to be happy with our sale and to feel like we could go back to him if we needed anything in the future.

Laura

Apr 25, 2016

Sams Katz, Gino the sales manager and my awesome, sporty, sexy, fun to drive (and totally fast) 2015 Kia Optima.

Loretta

Apr 24, 2016

Super friendly, professional and courteous. I love servicing my car here. I trust them to do a great job and the customer waiting area is very nice!

John

Apr 23, 2016

The Team at Gerald are fantastic. They take service to a another level. Thank you Dave for your dedication to service and being friendly. I have sent a few freinds to Gerald. One recently purchased a car from Mike in sales.

Kathleen

Apr 23, 2016

very fast efficient service, beautiful waiting room with coffee, tea, water and snacks and a huge tv. Also the bathroom is very clean and modern. I also like the screen showing that your car has arrived and when the work is completed.

Arlene

Apr 22, 2016

After leaving voicemail message, received call back right away.Steve is always more than pleasant and explains everything in detail. Also enjoy getting car washed.

ma_patton22

Apr 21, 2016

These guys were awesome. I haven't bought a car in YEARS and Matt and his team made it easy. I plan on trading in my second car sometime late this year and I will be going back to these guys for sure!!!

Robert

Apr 19, 2016

I was getting an oil change I had an appointment .They got me in ahead of my appointment time and was out quickly Good job for a Saturday morning

Soe Soe

Apr 18, 2016

The whole process good, appreciate the excellent customer service. Will be coming back for years to come. Great people caring.

Armando

Apr 16, 2016

They are very informative and have me in an out in no time. No matter what questions I have they are always able to answer them.

Anthony

Apr 15, 2016

Great, friendly customer service. Any questions I had were answered throughly. The staff of knowledgable and did not try to push services that I really didn't need

Evelyn

Apr 15, 2016

I was able to call and request an additional service over the phone which was completed while my car was already there for an oil change. This saved me time and an extra appointment. The service team has always been very accommodating. I have always had nothing but a good experience with this dealership. The professionalism, communication and service is top-notch.

York

Apr 15, 2016

Everything was fine and have no complaints I would come back again. Service was excellent and the working were great as well.

Annette

Apr 13, 2016

Every employee I interacted with was friendly and helpful. I felt at ease while making such a big decision. I did not feel pressured or rushed in any way. My car buying experience ended up being fun!

taylorrogers

Apr 13, 2016

My experience was great i was in and out i received a great price adrian is amazing his personality is wonderful i would definitely tell friends and family about kia

DavidN5

Apr 12, 2016

This was our first time buying from this dealership. Suzie was the best car sales person I have ever worked with. She is very knowledgeable and friendly. She showed us all the features of the Sorento we were interested in. I wanted to show my wife the color of the vehicle, so I asked if we could test drive the car to my home. Suzie said no problem. My wife was surprised and test drove it herself. She absolutely loved the Sorento. We ended up buying the Sorento SX in a different color. The dealership was able to quickly find the right color and got the vehicle the next business day. We went through the sales process quickly and efficiently with Ryan Bravi, the Finance Manager. He was excellent to work with. So far, our experience with Gerald Kia has been outstanding!

Anthony

Apr 11, 2016

Very friendly and responsive. So far I have been very impressed with both the sales department and service department. My first service was very timely and well done.

Nick

Apr 11, 2016

My backup camera is working now. Gerald Kia is a very nice dealership and the free wifi is great. I would definitely recommend this place for service.

Deb

Apr 9, 2016

Very helpful and friendly fixed both problems while I waited kept me aware of how the progress of my car was going

Lisa

Apr 8, 2016

Always a pleasure to come in. Staff is always efficient,and friendly.really enjoy myself the staff always remember me and just a total nice experience

Rita

Apr 8, 2016

I found Dave to be knowledgeable and informative. The environment is friendly and clean. I did not make an appointment and my car was ready in a reasonable amount of time.

Nora

Apr 7, 2016

Super friendly staff and helped to get my car fixed quickly and for a fair price! Any issues on my car are always taken seriously and are explained fully so I know for next time.

Christopher

Apr 6, 2016

Your service guys are very friendly and approachable, unlike Toyota service :) And the waiting area is awesome! They finished early as well.

Randall

Apr 4, 2016

Salespeople and manager or really determined to get me the best deal possible everybody in the dealership seem to be genuinely friendly and accommodating

Zards

Apr 1, 2016

Salesman "Q" was polite and efficient. Sale manager was there as only 1 minute of support, not hovering over the deal like previous experiences. He actually let the salesmen do his job. Whole operation was efficient and no issues. I never felt like I was being scammed, unlike every other dealer I've been too.

Lee

Mar 31, 2016

Mike was a good salesman, and they found me a fine automobile. The facility is nice and clean, and the location is good too.

isanchezk

Mar 31, 2016

The Naperville location has been good. This is the second vehicle we purchased within a year through Mike Nielsen. He is helpful in many ways.

Christine

Mar 29, 2016

Our sales associate, Chad, was great. He was informative, helpful and down-to-earth, and friendly but not overly so. Didn't feel pushed around.

Jose

Mar 28, 2016

Friendly environment, family oriented and professionalism. John Smith is the greatest, thumbs up across the board also John from the finance. Will highly recommend.

Cass

Mar 28, 2016

Gary was a great sales representative for making the decision of my first car. I went in one day just to look at different options and he had me test drive 4 cars to compare without any pressure to make a purchase that day. Really enjoyed the experience!

Rehr12

Mar 28, 2016

My husband and I were in the market to purchase a new Kia Forte and looked online to see what was near us. We went by Gerald Kia in Naperville by chance because I had received a call to come by and see the car in person. I'm beyond glad that we did! Not only was the facility clean, staff polite and knowledgable but our Sales Consultant, Sam Katz, was very trustworthy and dependent. As first time buyers we had very little to go off of and didn't want to feel pressured into purchasing a car if it wasn't right. Sam was upfront about every detail and understood who we were as people, not just a commission number. Thank you all for your hard work and honesty! Also, free coffee and hot chocolate.

Andres

Mar 27, 2016

Excellent salesman Great help .I will be Kia costumer loyalt .Leasing process was easy and they help me With my credit and payments.

Eric

Mar 27, 2016

The service person was friendly, helpful, and quick. I had a question about a part and he walked over to the parts department with me to make sure I got what I needed.

Jessica

Mar 27, 2016

It was absolutely amazing Jon mock was awesome!!! I give him over 10 stars!!!!!!!!! I was blown away by the friendly atmosphere

Sharon

Mar 27, 2016

The service is consistently top notch and my service was cheaper than I expected. It's always a pleasure dealing with your team

Susan

Mar 26, 2016

How fast and polite everyone was. Did only what needed to be done didn't force any extras. Was helpful in explaining things. Facility so much better then old one

COLLIN

Mar 26, 2016

Michael Nielsen is the nicest car salesman I've had the pleasure of doing business with. His knowledge, charm and sense of humor made the experience that much more enjoyable. He is definitely one of the reasons I felt so comfortable signing another 3-year lease. Your dealership needs more like him.

RickC

Mar 26, 2016

I couldn't have asked for a better experience than my wife and I had with Matt Vega. I never felt pressured in any way with Matt, he spent time figuring out what I was looking for and did a great job of zeroing in on a car that made sense while keeping my budget in mind. I cannot recommend Matt enough.Also, Ryan in financing was great at explaining all the options I had on the car but being realistic within my budget and helping me prioritize what options would help me most short term and long term.With Matt and Ryan, I never felt as if I was being taken for a ride; I felt like a valued customer and they were doing everything they could to earn my business not just today but in the future as well....they definitely did that.

Leslie

Mar 25, 2016

It was very clean. The waiting area was very pleasant. Clear directions on how to connect to the Wi-Fi. LOVE the (free) snacks!!

Charles

Mar 23, 2016

The wait times pretty long. Short staffing for the amount of business you all receive seemed to be an issue.

Cynthia

Mar 23, 2016

Very timely service, clean facility, very nice people . If you are running late do not have time to stop and get a cup of coffee no worries they have it ready for you.

John

Mar 22, 2016

Michael Johnson provided us with detailed explanations about the (Model) type of car we wanted. We like that he didn't pressure us to purchase a car. We would recommend other people to contact Michael if they are interested in purchasing a KIA. Also, we really liked the RANGE for the test drive.

Kerry

Mar 22, 2016

When i mentioned I had a few dings on the car, they contacted their dent specialist who did a wonderful job of fixing them at an inexpensive cost. They went above and beyond the call of duty. I greatly appreciate and my Forte looks like new again. Thank you.

BonnieJ

Mar 22, 2016

Quentin Stanley was a professional, knowledgeable, non-pushing salesperson. I like the way that he was effective in determining the correct vehicle for us and finding it in a timely manner. He did his best to move the process along. His part was excellent. The only disappointment was waiting on the financial part-and we paid cash. But all combined, the dealership personnel was friendly and helpful.

Brenna

Mar 22, 2016

I was a first time buyer and every where else that I would go turned me away because of my request for a low down payment, the monthly payments I could afford, with the type of car I expected. But when I walked into Gerald Kia of Naperville I was not turned away at all, not even because my expectations were sky high. Quentin was absolutely amazing, he felt like family literally! He listened to everything I needed and wanted. He crunched numbers and crunched numbers again to get me to the price I was comfortable with and that was affordable! Plus I got a car that I absolutely adore! Quentin made sure I was okay and satisfied with every decision. He was very professional and straight to the point. Never once did he say "no" or "that's impossible." Everything was possible in his eyes which made everything possible in my eyes. Everyone was super nice and said hello when you walked past and once everything was finalized everyone congraulated me! It was honestly the best feeling. If or when I ever decide to purchase a another car Gerald Kia of Naperville with Quentin, is the only place I will be going. I've been reccomending it to so many of my friends and always will! They are the best, especially for first time buyers!

Tracy

Mar 20, 2016

The service staff Steve and Suzie was very professional and helpful. Also,the work that's was done on my car was of excellence, thanks for the service.

Gerald

Mar 18, 2016

The service was finished on time and the service person explained what was done to my car, service was great

Joy

Mar 18, 2016

Everything! My salesman Adrian was awesome. The finance man John was as well. I was not pushed at all they made me very comfortable.

June

Mar 18, 2016

I was way too early for my appointment and I was still accommodated in a timely matter. The customer service in the service department is excellent.

Firsttimekiabuyer

Mar 16, 2016

I was very satisified with my experience at Gerald Kia. Unlike a few other dealerships in the area I felt Gerald Kia was straight forward and kept things as simple and clean as possible. My car Salesman Matt and Ryan worked really hard at getting me the car I wanted within my budget.Thanks for all your help Guys!

Barbara

Mar 15, 2016

They were more than accommodating and prompt. Didn't know there was recall. They did that when I went for oil change.

Michele

Mar 15, 2016

Fixed my tire and did a full inspection. The car always runs better after my visits. This dealership is awesome. I have baught two vehicles here and will buy my next also.

Garnet Tucker and Linda Tucker

Mar 14, 2016

Jon Mock was a very knowledgeable sales representative. We enjoyed working with himand are extremely satisfied with our leased 2015 Kia Optima.We look forward to being an on going customer and directing future customers your way. Jon Mockwill be the contact person we will refer future customers to.Thank you.Lindaand Garnet Tucker

lkermend123

Mar 14, 2016

The staff was awesome! Anthony and Michael helped to make this the best car buying experience to date. Because I did my research and all my homework, I can honestly say that they got my family the best deal possible, with a few bonuses. Anthony and Michael were more than willing to work with me on what my family needed and what we could afford with no pressure to buy. Gino made the paper work quick and painless. This place cares about customer service! PLUS...free Starbucks! I would highly recommend Gerald of Kia in Naperville when buying your next car, or in my case, Minivan, and proud of it!

PK

Mar 13, 2016

I am a college student and may not be in the market for a car for a year or so. Even though I was browsing without intent to buy anytime soon, Michael was friendly and took the time to explain the differences between vehicles in Kia's lineup. I will definitely be going back to see Michael when i'm "officially" in the market for a new car.

Migspena

Mar 12, 2016

Friendly people work with me on payments and on a vehicle that I wanted to get into not something that was forced to get into. Will be back to do business with them.

CAPK92

Mar 11, 2016

My mom and I was just browsing for a car for me and not really looking for a car. We saw a a car ad that had a low price for a car we were looking at. Once we were there that's when we met Suzie. Suzie was so nice and took real good car of us her and the staff. She was so nice and bubbly to my mom and I and we just felt so welcomed. Before she took us to the car on the ad, she let us take a look at the Tayota Yaris that had just came in to the shop and she let me take it out for a drive on it and it was so amazing. i love the way how i was driving it so comfortably. After taking it out for a drive, she then let us look at the car on the ad and it was not what i was expecting when i saw it. But after she was telling good things about the Yaris and my mom and i was sold on to get it. And here i am a year later with my first car :) and i still wasnt to thank Suzie for this good car.

John

Mar 10, 2016

very nice service dept easy to work with very kind people outstanding work job well done thank you i will buy my next car from you

Marcie

Mar 10, 2016

they were on time, checked out my concerns and where. very friendly. They also made sure I was up to date with the services that were required. I feel confident when I leave that the a job was well done.

Joe

Mar 10, 2016

After reviewing the cars and brands that met my needs/wants in a vehicle, I focused on those which received high marks from auto review sources, from there I narrowed down to Kia Optima and two other options. After looking and test driving each, the Kia Optima was the best choice for me, and the team at Gerald did a great job of getting the vehicle I wanted at a good price. Matt Vega was the sales associate we worked with, and my wife and I were extremely satisfied with our experience in working with him. I recommend Matt, the dealership and love my Kia Optima.

Bob

Mar 9, 2016

Clean facility, nice waiting area, was kept informed about status of repair. Disappointed that the needed part was not on hand. Will have to wait a week to get the repair finished.

Ashley

Mar 8, 2016

The customer service was the best! I drove 4 hours because I was not having any luck with dealerships in Missouri. The team at Gerald Kia gave me the best prices and were extra friendly!

Cheryl

Mar 8, 2016

It was perfect. They took care of everything I needed to get taken car of in a timely manner for a saturday.

Lol123

Mar 8, 2016

Adrian was great. Got me into the car I wanted and needed. Awesome place to be at and I will always shop here. Great job!

Renee Carter

Mar 8, 2016

I recently purchased a brand new Kia Sorento from Gerald Kia of Naperville. Quentin Stanley was my salesman and he did an excellent job! He helped me find the best combination of features to meet my minimum requirements. His personality helped make the buying experience very pleasant. I would recommend Quentin and Gerald Kia of Naperville to my friends and family.

Tom Carter

Mar 8, 2016

I leased a brand new Kia Soul from Gerald Kia of Naperville. Quentin Stanley made the car buying experience very pleasant. The dealership was very nicely appointed, clean and orderly. Quentin was very attentive to my requests and helped me find the best combination of features for the money I wanted to spend. I would recommend Quentin and the dealership to my family and friends.

Patrick

Mar 6, 2016

No hassle, fast and very helpful. The knowledge of the salesman helped make my decision easier. Will come back for my next purchase and is my preferred dealer.

Rosa

Mar 6, 2016

Adrian was the best salesman I have ever encountered. I was really happy on how he put me into a vehicle that I enjoy to drive with my budget that I can afford. Gerald kia of Naperville is the best.

Donna

Mar 5, 2016

Extremely courteous. Adrian was thoroughly knowledgeable about the vehicle I was interested in; gave options to lease vs buy and in my budget. Everyone involved went out of their way to make it an amazing opportunity and experience which is why this is the 4th KIA I have owned and 3rd purchased thru Gerald. I have no reason to shop anywhere else when I can brag about the service I get from purchase and service. I've never experienced ANY mechanical or operational issues!!!

Patrick

Mar 5, 2016

Mike the salesman was great. He worked with us to understand our needs and helped us execute our plan to perfection. 2 other dealers had failed to listen to us, so when we talked with Mike we knew we were in the right place

Lawrence

Mar 4, 2016

Fast and great price, clean area enjoyable wait. Refreshments while I waited free Wifi...and like that they sent me a coupon for what I needed service on.

Rick_New Optima EX

Mar 4, 2016

From the moment I walked up to the front door to the moment I drove off the lot with my new Optima EX, the team at Gerald Kia of Naperville went out of their way to treat me like "family" and make my car purchasing experience enjoyable. Suzie, Michael and Joseph provided world class customer service...very friendly, extremely knowledgeable about their product line, took me out to the vehicle test track in Naperville to test how the vehicle handled under a variety of road conditions, did a great job explaining vehicle features/pricing/extended warranty options/etc. GREAT JOB! THANKS FOR YOUR HELP!In addition, can't beat Gerald of Naperville's unique life time drive train warranty. If you're in the market for a new vehicle, highly recommend this dealership.Rick

Albert

Mar 1, 2016

Great and very helpful service team, very honest and knowledgeable, very good service to my vehicle, I will always return to the Naperville Kia shop.

Lulu

Feb 29, 2016

Thank you for a great and fast experience we would def come back and purchase plus great warranty great staff and coffee thanks inline team as well

Newbeginning1

Feb 29, 2016

Loved working with the staff at this dealership. They are amazing and took excellent care of us. I will definitely be back and highly recommend this dealership to everyone.

Reddevil2375

Feb 29, 2016

Made the buying process simple with good pricing and patience. The pricing was well explained with no surprises. I would recommend to anyone buying from here.

BrittneyBH32

Feb 26, 2016

Through a two day process since I wasn't local, and I'm extremely busy, I didn't expect to leave with a brand new car, but Mike literally made it happen! He found a way that was within my budget so I could get the exact car I wanted. He was patient, informative and got me out the door an ecstatic, satisfied customer. Who doesn't love driving away in their brand new, hand-picked car? I'm looking forward to heading back there when my lease is up.

DanJTom

Feb 26, 2016

I had been looking for quite some time for a new vehicle. I stumbled across my Optima on the Gerald Kia website, and immediately called about it. I was put in touch with Suzie and from the very first moments I was on the phone up until the purchase of the vehicle it was an amazing experience. Suzie immediately went and found the car and texted me pictures of it because there were none available on the website other than the stock photos. The only hiccup was that the engine was being replaced due to the previous owners misuse of the vehicle. I had a wedding that weekend, so I was unable to see the vehicle immediately. When I arrived to look at the vehicle I was not rushed, or looked at as "another sale" as so many dealerships had done previously. I had not planned on purchasing the vehicle that day, but the way I was treat by Suzie, and the rest of the staff I was involved with I did. Due to the car being in service, I was given the exact same car as a loaner. I was kept informed every step of the way while the car was being repaired, receiving texts or calls from Suzie every other day to keep me updated. When the car was delivered about a week later, Suzie went over absolutely everything, I would not let me leave until I was confident I knew how to operate my new car without a question! Overall, this was the single greatest customer service experience, and that is all thanks to Suzie and the staff at Gerald Kia Naperville!

forfree1

Feb 25, 2016

The staff at Gerald Kia was superb Salesman Bekim Smiley treated me an my kids like family catering to our every need thanks to Mr. Smiley we will recommend you to all family and friendsSincerely Raul Caraballo

hemecha

Feb 25, 2016

The entire buying experience was great. Everything was fair and up front. Jon was great to work with and never pushed for anything I was not interested in. Jon listed and explained things very well. He also dealt with my grandfather, who can be difficult to work with when buying a new car, very well too. The staff even washed my old car despite not trading it in. Thanks for making my first car buying experience a positive one!

Barbara

Feb 24, 2016

the personnel are very friendly and knowledgable. they work with you until you completely understand the sale and are satisfied with it.

Kari

Feb 24, 2016

Adrijan t. was awesome. I came in with all my research, ready to go, and he did a great job working with me. He knows cars and knows his competition and confirmed my research in a very friendly and straight forward manner. Was also very good though the process of the details of the price of the car and trade in to get a fair and good deal for the Sportage we purchased. He also was excellent in spending time after the purchase to go through some of the nav, and bluetooth settings and make sure we were familiar with the car before we drove off the lot. Made for a great buying experience.

p98456

Feb 23, 2016

Started the process through an internet quote. Was pleased with the quickness of response and pricing.At the dealership we were treated by Adrian Taira, who did a great job wrapping up all the details from explaining the car before the test drive, handling our needs regarding our trade in, and finally going over the cars finer points once we were ready to go. Highly impressed all the way around with the dealership, and all members of the staff who worked to make our deal complete.

Alma

Feb 19, 2016

Welcoming, offered solution when I didn't bring insurance card and great follow up call. Impressed with the efficiency and we'll kept location.

frankB

Feb 18, 2016

Jon worked with me to get the price I desired. He took the time and explained all the car's options and helped empty my old car.

Gollins

Feb 16, 2016

My Husband and I purchased a Sorrento from this dealer 2 weeks ago. We had looked for the same car a other locations, found what we wanted at a Schaumburg dealer however, the salesman was very unprofessional and harsh with negotiation. We decided to give Gerald of Naperville a try and we are glad we did; this was by far the best car buying experience we've ever had. Jon Mock is a very friendly and professional salesman and worked very good with us making the whole process painless, from buying to financing. He also took enough time to help us understand the gadgets on our car. I will definitely recommend him and this dealer location to friends and peers. I heard great things about their service department which is a big thing for us who like to serve our cars directly with the dealer.

Tennillen

Feb 12, 2016

I am a first time buyer and am looking for a new car and Kia was very great about trying to find me a car within my budget. They were very welcoming when we first came in. My overall experience has been great!

Kim

Feb 11, 2016

Young guy, that check me in, at the service counter was nice. Car was done fast. Only had oil change.

Gloria

Feb 7, 2016

From arrival to departure, everything is fantastic. Everyone is efficient and friendly. The waiting room is exceptional. Never saw another service waiting area that comes close to comparison.

Letrise

Feb 5, 2016

They always get me in and out the door. I like coming to this location. They answer my questions clearly and consise and don't make unnecessary repairs.

Madeline

Feb 5, 2016

Gentleman were very polite and prompt. Service took shorter than expected. Facility was very clean and there was no waiting.

Mark

Feb 5, 2016

Appointment was easy to make. Service was prompt. Waiting area is pleasant and comfortable. Price was less than I expected. Service area was spotless. Gerald KIA's service is second to none I have used in 50+ years of owning vehicles.

Karen

Feb 4, 2016

Informed, efficient and nice people. This has been true every time I brought my 3 year old car in for service.

tenisgr8

Feb 3, 2016

My family came in very late to compare the Kia Forte with a car we looked at earlier. To be honest I wasn't so sure how Kia would do. Michael came right up to us and asked if we knew what we were looking for. I told him what we were looking for in a car for our daughter. Michael, repeated it to me and went and found us a Forte EX on the lot that had what we wanted. It is a BEAUTIFUL car. It drove so nicely. We started to talk about price. We got a great deal. We went home with a new, awesome car. We have done business with Gerald Kia in the past and still love our Sportage. I hope my daughter will love her new Forte and we will be back for our next new vehicle. Definitely a dealership with working with. Thank you Michael and Kia!

Jeanlei11

Feb 2, 2016

I Love how welcoming and helpful Adrian was. Not pushy at all and gave me a good deal. The cars were very clean and I appreciated the details of work done and the carfax information. Very accommodating to my family that came in as well.

Pat R

Feb 2, 2016

For years I have always purchased my Kia's from this dealership. Owning a total of 4. I love recommending this dealership too. The service is great. Everyone is on the ball here.

Gina

Jan 30, 2016

Quentin made my experience worth my while and enjoyable. I was able to have friendly service and felt as if I was a valued customer.

itsmemike78

Jan 30, 2016

I sat down with Adrijan for about 5 hours. The whole time he actually cared about me and my wife and kid. He was really was a good sale guy. He met are needs made sure we walked out happy. If I had to buy a car again I would buy from him. He is one top guy. He makes car sales men look good.

Perez

Jan 30, 2016

My husband and I have bought from Kia Naperville a couple times. Our 2014 Salesman was ok but had issues listening to what we really wanted from a vehicle. Our Salesman this time (Jon) was VERY good with listening to what we wanted and didn't want in a vehicle and went out of his way to find the one vehicle on the lot that we wanted. While we were waiting for them to checkout the 2014 Soul, he did talk to us about other vehicles and what the current deals were, but he wasn't pushing it on us. He wanted us to know what type of pricing was out there if we wanted to do something different.I am hoping he is there when we go back in a few years when our lease is up.I should also mention that everyone else that was at the store was very nice too. When Jon was checking on things, we had a few other Kia employees checking to see if we needed anything. AND I saw a lot of positive employee to employee interactions. You don't see that too often anymore.

Aimageddon

Jan 29, 2016

Hi! Your sales and finance team were a pleasure to do business with. I'm more than thrilled with my new vehicle and impressed with Kias overall quality product. I apprecie the professionalism and knowledge that Jon Mock has. It helped in making my purchase seamless. Aimageddon

Delia

Jan 28, 2016

Went though truecar program and had a no hassel experience. The Dealer was willing to work with me on my trade in. The sales person was courteous and helpful. Dealer was clean.

Robert

Jan 28, 2016

the service was done in a short time and the service people were very friendly, one even set my new cell phone up with the blue tooth in the car.

TR0702

Jan 28, 2016

Our first two visits to Gerald Kia ended up less than ideal. Troubles during negotiation and financing led to us walking out of a deal right at the very last step. Our third visit, however, completely changed my opinion of the dealership. Jon Mock contacted us, and made an effort to salvage the deal that had fallen apart before, all the while being personable and very helpful. We agreed on a price, came in to look at the car, sign paperwork, and we were done. I honestly couldn't have asked for a smoother experience. Its a shame that this only came through on our third visit, but regardless of those past experiences, I was very happy finally buying a car through Gerald Kia of Naperville, all with the help of Jon Mock.

Andrea

Jan 27, 2016

Everything I was greeted as soon as I walked into the service dept. very clean and shines and warm for a cold day. Steve was very helpful as he has done every time I have had my car serviced, checked for any recall notices explained everything.

Jeff

Jan 27, 2016

Quick service. Very nice waiting area (free snacks, free bottled water, free Starbucks coffee, magazines, TV, counter for using laptops/tablets).

Kenneth

Jan 26, 2016

Very nice people and the job was done when they said it would be, also a very nice waiting area.

don123

Jan 24, 2016

When you arrive ask for Quentin Stanley in Sales. He was attentive, friendly, no pressure, very knowledgeable, and made the process of purchasing much easier.

NewKIaOwner

Jan 23, 2016

I recently purchased my first SUV from Jon Mock. This was a challenge for me as I had never driven one before. Jon ensured that I felt safe during the test drive and first showed me all of the safety features. He gave me as much time as I needed to get comfortable behind the wheel, he was very patient. When it came time to purchase the car, he worked with me and my husband to make sure that the deal was what we really wanted. Since the purchase, he has followed up with me to see how I am liking the new car and has answered all of my questions with a smile! Now when I hear people talking about needing a car, I immediately refer them to Gerald Kia and Jon in particular.

Jeannine

Jan 22, 2016

The people in the Service Department are extremely friendly, helpful, and informative. They treat me with respect and keep me informed of everything that is happening with my vehicle.

Gregory

Jan 20, 2016

Was able to get an appointment the same day I called and was able to wait at the dealership while the worked was performed.

Shawn

Jan 20, 2016

I appreciate the professional, friendliness of the guys at the service counter. Nice waiting area. Dealership should have loaner cars for service taking 2+ hours.

Paul

Jan 17, 2016

fast and great service. Would come back to buy another care in the future. Great place to buy a car

Antuan c.

Jan 17, 2016

Quentin Stanley did a excellent job in helping me obtain a vechicle. From start to finish he was the man for the job. When others said no ..Quentin had FAITh and Favour to believe that the deal can be done. And with perseverance the deal came to past. So I want to highly recommend Quentin Stanley for excellent job. You guys at Gerald Kia of Naperville has the perfect man for the job, I will look forward to doing business with him again. Sincerely,Antuan C.

Bonnie

Jan 15, 2016

The service was honest and friendly. I felt confident in the recommendation that were need for my Kia Soul. It is nice to feel comfortable with decisions.

Danielmunoz113

Jan 15, 2016

I went into the dealer met with bekim smiley he showed me the greatest experience for it being my first time i will be coming back in the near future and reffer my family and friends to him hes awesome!! Thanks bekim

lgmorasch

Jan 13, 2016

I had a wonderful "relationship" with my sales person (Michael Nielsen) before I even entered their beautiful showroom. A lot of e-mails, phone conversations and 1 visit convinced me that I could FINALLY enjoy the experience of leasing a new car! He had everything ready for us to test drive, paper work all but done before we got there. Looking forward to visiting them for service!! Thanks to all of you at Gerald Kia Naperville, I'LL BE BACK!!

Jeannete

Jan 12, 2016

efficient service, courteous at check in and check out. I expected the repair to take an hour (a recall) and it was done in 30 minutes

Robert

Jan 12, 2016

Friendly informative service everyone was cheerful on a very cold morning. I arrived early and the dealership opened right on time.

Patrick Stanley

Jan 12, 2016

I enjoyed working with Mike to purchase my first car. Very easy to get a hold of, and easy to work with. Great car buying experience.

Vanessa

Jan 9, 2016

Excellent and timely as always!!! Love coming to this location!! They always recommend everything I need at the time without making me feel pressured or like they are selling something I don't need. It's nice to be able to trust them :)

KatieSass17

Jan 7, 2016

I had a great experience at this dealership and with my dealer! This was my first car I ever leased and he made the process smooth sailing. I plan on continuing my relationship with them in the future.

Smoseley73

Jan 7, 2016

Very satisfied with my service. Very pleasant and helpful. Got me what I wanted and didn't have a hassle. I was pleased all around.

Michael

Jan 6, 2016

Extremely prompt service. Naperville Kia has gone above and beyond normal service. My wife and I like the overall dealership so much we bought 2 new cars from them last year . Thanks.

Beatriz

Jan 5, 2016

The employees at Gerlad KIA are friendly and attentive. They took the time to listen to my needs and find the perfect KIA fit for me and my budget.

Donna

Jan 5, 2016

Very helpful and accommodating service. I have been very satisfied since I purchased my vehicle here August 2008. I have always been taken care of. They have EXCELLENT service and truly show concern for THE BEST customer care.

Wilma

Jan 5, 2016

Everything was awesome! Quick and easy. Out sooner than expected. Super friendly staff.BONUS: Snacks and beverages available while we waited.

Michael

Jan 3, 2016

Salesman was good and did a nice job of walking me through options with a new car vs. a used car.

Felix

Jan 2, 2016

everyone was very,very nice and super helpful and I would recommend your dealership to my friends you also feed me and my family.

Tracey

Jan 1, 2016

Timely and very polite. Great people skills. Waiting room is fabulous. Very, very clean! Car was ready ahead of schedule!

Michael

Dec 29, 2015

The waiting area with snacks/water bottles, kids area, etc. was really excellent. I didn't make an appointment but you service department was able to get me in quickly... I was very grateful for that.

MollyD

Dec 29, 2015

I just bought my car last weekend after a three month search. I came to Kia in October and met Mike Nielsen. He gave me his word that he'd help me find the right car and he 100% followed through. Over the past few months I've gotten to know Mike a bit and he's completely changed my perception of what a car salesman is. I now consider him my Car Advisor and I put my trust in him from here on out. This was my first time buying a car by myself and naturally I had concerns of being taken advantage of, especially as a young lady. Mike and I took several test drives and spent a lot of quality time sitting at his desk talking things out. He never made me feel like I was wasting his time. This was a learning experience but Mike made it a positive one. He really cared about gaining my trust and upholding his integrity and the good reputation of Kia. Mike was extremely patient, kind, friendly, honest and always had my best interest in mind. He was commited to finding me a car that fit within my style criteria and budget. Over the last three months I feel like everyone at the Kia dealership knew my name and were very friendly to me. Hopefully that means Mike had good things to say :) I would absolutely recommend working with Mike at the Gerald Kia dealership!!

CarrieT

Dec 28, 2015

Micheal NielsenWas very helpful in me choosing my vehicle! He went above his duty to make sure I knew how to operate and use all the gadgets in my car! I would recommend him to all my family and friends who are looking to purchase a new vehicle!Triple A Salesman

Carol

Dec 27, 2015

Service at Gerald is always the same..exceptional!! Greeted by everyone with a smile! Wait time is always appropriate and wait area always nice!

Jung

Dec 27, 2015

Smooth and the dealer quinnten kept it that way all through out the transaction. keep doing what you're doing and happy holidays.

Mark

Dec 25, 2015

friendly efficient and you have to be kidding me on the 20 words as that is ridiculous to require in a survey that people are sick of responding to anyway.

Kathleen

Dec 23, 2015

Driving the car into the service area, fast attention to my appointment, the waiting room with the water, coffee, tea, large tv and the board showing the arrival and completion times of the cars. Also the staff is always very friendly.

Rebecca

Dec 23, 2015

The customer service is absolutely wonderful. This was my first time at this location and they treated me as if I was going to them for years. They answered all my questions without making me feel stupid as some auto centers have done in the past. Dave and Fraz were wonderful and are assets to the Gerald Kia team! Because of them I will be returning to Gerald Kia and recommending them to my fellow Kia friends.

Mark

Dec 22, 2015

Comfortable place to wait with good tea and wifi. Service was top notch and thorough. Very professional, efficient and courteous!

Krista

Dec 19, 2015

Fast friendly service. Waiting area was very comfortable and well stocked with coffee and snacks. I recommend Gerald Kia to everyone I talk to!

jennymak81

Dec 15, 2015

I used true car to help with the pricing. I do feel that the true car pricing shouldn't include discounts for AAA memberships, recent graduates, etc. since not everyone qualifies for those sort of discounts. There was some initial confusion because I thought the car I was purchasing had all of the accessories I had picked with True Car. Although I didn't get ALL of the accessories I wanted, I did get most of them.Adrian was very helpful both during and after the purchase of my car. I didn't have time for him to show me all of the features of the new car when I purchased it; however, I came back over the weekend and Adrian took the time to go over the features with me even though he had already made the sale. To me, this shows a commitment to customer satisfaction that is more than most sales people have.

Antuan

Dec 14, 2015

Quentin Stanley was a excellent salesman .. I will recommend him to all my friends.Knowledgeable.punctual ,friendly, he made the purchasing process easy from start to finish.

Michael

Dec 13, 2015

so far just scheduled an appointment for a recall service item that went smoothly. appointment is Wednesday December 16 2015

Rosemary & Bill

Dec 11, 2015

VERY NICE LAYOUT. COURTIES STAFF. CLEAN LOOKING REASSURED ME THE STAFF CARED. THE NEW SHOWROOM AND SERVICE AREA ARE VERY IMPRESSIVE.

zshop

Dec 11, 2015

Mike greeted us at the door and quickly made us feel comfortable. He was quick to pull up the right Optima and let us drive it. When we came back he was able to work hard and get to the right numbers and also got me a Remote Start. Thanks Mike for your help and your great customer service. I will send you anyone and everyone looking for a vehicle.

eclassguy

Dec 8, 2015

Mike, was very much on top of my service needs and did an incredible job following up and arranging to pick up my car for service. He has always been very thorough, professional, accommodating and very friendly when I have had to call on him.

Maria

Dec 7, 2015

The sales agent, Bekam Smiley, was very courteous, informative, and patient with us. The facility was very clean and offered a variety of vehicles.

Vaughn

Dec 7, 2015

I was amazed at the service area it was very very welcoming. The gentleman who helped was very polite and informative.

Jlaba21

Dec 4, 2015

Mike was great to work with very knowledgeable about the Optima. I would recommend Mike to anyone that needs a new vehicle. He has earned a customer for LIFE!!

Carmen

Dec 3, 2015

We purchased my Soul in July and had very friendly service and returned in November for my oil change and the facility is always clean and welcoming and helpful service and staff in every department.

Hoosier1

Dec 3, 2015

I work in the automobile service industry and was very impressed with both the F&I department and the outstanding service received from Michael Nielsen.

Kiatot

Dec 2, 2015

Quentin was very professional and friendly. He was not aggressive that we did not feel an inch of undue pressure to buy the car. I also want to poi t out that the dealership was very nice and kid friendly.

Staceybrat07

Nov 30, 2015

Quentin was very helpful and also others within the naperville Kia location...I felt comfortable that I was being taken care of... As a woman buying a car you're always concerned about getting taken advantage of , with Quentin Stanley I felt he took care of me as a customer that he wanted to come back as a return buyer,

Peter

Nov 29, 2015

The day before my oil change appointment the car started acting strange. The car was running very rough and the engine light came on. They were able to fix the problem and do the oil change and fix a couple other situations in a quick time and for a fair price.

Richard

Nov 28, 2015

Sales staff product knowledge wss fantastic. Helpful, friendly, courteous. Outstanding experience. I will definitely recommend Gerald Kia to family and friends.

Thomas

Nov 24, 2015

Service was done quickly and employees were very polite and informative. The customer waiting area was very clean and comfortable.

Kevin

Nov 22, 2015

All employees we spoke to were courteous and friendly, exceptionally nice. Great salesperson who did a good job conveying our needs.

Josephine

Nov 14, 2015

Solved the problem. They were really nice. I liked that they washed my car. The service department was efficient. They explained all the stuff recommended for my Kia Soul

martine

Nov 13, 2015

I had the best experience by far. My salesman John Smith was the coolest,funniest down to earth, hard working person I have met. Thanks for the wonderful experience.

Rob

Nov 11, 2015

New facility -friendly a minimum word requirement for a review. Today is Tuesday, great service, Chastain service manager was very helpful

eliah

Nov 6, 2015

I bought a Kia Forte 2015 last year with the help of Quin Stanley and Gio from financing and I returned last week to get my son a car. At the time I bought my car my credit score wasn't great so I knew my options were very limited Quin did his magic and put me in a 2015 and Gio worked the numbers and brought my payments down to where I could afford to take this car home. It felt so good driving home with a car I loved and not a car I was only allowed to choose from. My son's experience was the same, after jumping in one car to another he finally found one that fit him and he is very happy and pleased with the attention and service he got from Quin and Gio. Let me not forget the service guy called Dave, the car had a minor glitch he fixed my son's Bluetooth at no extra charge he was very professional, in my son's words "Beautiful" is all he could say from his experience at the Naperville dealer. This Dealer is on top of there game because they are a perfect team they know how to treat a customer their never pushy and most of all they are honest. I will forever recommend my family and friends to this place. Thanks again guys you all rock.. :)your grateful customers Omar and Elia....

Tanja

Nov 4, 2015

Quick service, love online appointment maker, friendly employees. First time at new location and it was fast and efficient service.

John

Nov 3, 2015

Free coffee and comfortable lounge. Their device is excellent and prompt. I feel very comfortable going to the dealership. Great

Lori E

Nov 3, 2015

Outstanding customer service. Literally no pressure, respectable and down right nice guys! Thank you Anthony and Jon for working so patiently with us! My son loves his new car!

Shivan

Nov 1, 2015

Very clean place, knowledgable salesman, i had great experience, I would recommended this dealer to anyone who are interested to buy a vehicle.

Mark

Oct 31, 2015

Sales staff and finance department were very knowledgeable of there product. Great hospitality and show room was awesome .salesman was awesome in detailing the program that was being offered.

ADC212

Oct 31, 2015

Anthony and Quentin did a great job making sure I got the car & features I wanted instead of just pressuring me to buy any Kia. Quick, friendly customer service at this location. I am definitely happy with my purchase and buying experience. I will be returning to this location for my next purchase for sure!

Christal

Oct 29, 2015

The service department is always helpful and informative. The customer service lounge is awesome. Prices for repairs and oil changes are great as well.

LanceDailey

Oct 29, 2015

By going through TrueCar.com, Gerald was the only one that had the used model we wanted at the right price. (Many other dealers didn't even have any cars we wanted at all!) Melossa was extremely prompt and Wuentin both greeted us warmly, and then took care of us when we needed it. He was warm, friendly, comfortable and inclusive with my wife and me both. Even though we live on 'dealer row' in Schaumburg, it was so worth it to come down to Naperville! We hope to see Quentin again someday!

Omar

Oct 29, 2015

When I first went into Gerald Kia of Naperville I did not know what to get as my first car but then I met Quentin Stanely. He was amazing. I felt no pressure into buying a car. Quentin made sure I was put in the right car without having me go over my budget. I was treated like family. I would definitely recommend anybody to come to Gerald Kia of Naperville to buy a car with Quentin Stanley.

Ramon

Oct 27, 2015

Sales person was great helping me find what I needed I appreciate all his help. everyone was very helpful. And friendly.

Dan

Oct 27, 2015

Our entire sales experience was great. We were not pressured into any decisions. Price and Product description and negotiation went well. We were offered a variety of options. Sales team was very courterous.Price, rate, and terms were exactly as discussed. I would highy recomnd this dealership.

2016Sorento

Oct 26, 2015

I honestly wish I could review the Sales Person separate from dealership/sales manager. Jon was fantastic, great to work with, and did his best to keep the promises his sales manager almost failed to keep. He was very knowledgeable and knew every question we had about our new 2016 Sorento. This was a big purchase for us and is the first step to starting a family so it was fantastic to deal with someone as great as Jon. We will continue to work with Jon as long as he is at Gerald Kia in Naperville! Thanks Jon!!

Shuki

Oct 25, 2015

I called for service when I was driving to Naperville and they accommodate me without any questions. When I arrive Sussie (she lease me my car) came to see me and make me feel very welcome. That's call excellent service!!!

Michael

Oct 20, 2015

professional, clean, hassle-free service. Gerald Kia brings it everytime. Easy to do business with and they support what they sell very well. I have two Kia Sorrento's, 2011 which I liked so well I went back to Gerald and bought a 2015!

Judy

Oct 17, 2015

When I explained what my problem was, and it was a lengthy story involving another Kia service department, they listened and recommended a few ways of doing my service. In the end, the other Kia service department appeared to not know what they were talking about and were obviously trying to "upsell" me. We are so thankful that the service men at Gerald were very honest and tried their best to keep our costs down. In the end, your service department has saved us over $1,000.00 in repairs, and we could not be happier. In this economy these days, that is a huge sum of money to not have to spend right now. I am sorry to say that Suzie did not make a sale on a new Forte that we were looking at, but if it had not been for her we probably would have gone to another dealer. She was wonderful to deal with, and we just decided to try to repair the car first. She wasn't kidding when she said your service department was great. Thank you all very much for what you did for us. We are very happy, and will recommend your dealership to everyone. Sincerely, J. T.

Michael

Oct 17, 2015

Bekim was very nice to work with and was helpful in our buying process. Great experience, only would gave been better if we could have finished faster.

Betty

Oct 16, 2015

Was fast efficient and love the car wash , they care about you and your car , waiting area great , clean and they even have snacks , water , coffee

Mark

Oct 13, 2015

Everything. The people we outstanding! The dealership what impressive. Anthony Triner, and Bekim were awesome to work with!! Smooth transaction, was no haggling.

Victor

Oct 9, 2015

Everything came out great, we drove two cars pick one out of the two and now its all mine thank you!

Clubke

Oct 5, 2015

LOL I know I know what a name for a car! However had it not been for Quentin Stanley and Ryan being so helpful I would not have driven away in my Princess (Thanks for naming her Ryan). Quentin bent over backward to do what he could to make this deal happen and I know am the proud leaser of a beautiful 2015 Kia Soul Exclaim! Compared to other dealers I have had the displeasure of working with I will be back the next time I am in the market for a new car! Thank you Quentin for making this a great experience and helping to wash that other horrid dealer out of my mind! Oh and the test track? AMAZING!

eyegirl

Oct 5, 2015

Quentin Stanley was the professional, pleasant, and knowledgeable sales person. He made the whole experience easy. Everyone at Gerald's Kia went out the the way to give the best service.

Reiko

Oct 4, 2015

Very nice customer service. I have been there since I had the car which 2013 and you moved location at aurora his name is Fraz (I am not sure spell) who was always helped me my questions. Thanks for gave me advices.

Donna

Oct 2, 2015

I always like the courteous service. Also, this last time was much faster service than most of my past times.I like the new waiting room with the nice size tv and available snacks. I always LOVE leaving with a clean courtesy car wash.The wait has improved....seems especially since moved to new location.

Patricia

Oct 1, 2015

The service department people are great. Very nice and professional. It is a nice experience to be there. Great service.

Mike

Sep 26, 2015

Quentin help us get the right vehicle. He went above and beyond making sure we have everything we wanted on the KIA Sorento SLX. We thank you so much for the opportunity to work with Quentin and will recommend him to friends and family. When the time comes we will go back and work with Quentin on purchasing another KIA. We are 100% satisfied with Quentin. Thank you so much.

Trice6

Sep 26, 2015

Quentin was great. He helped me find my ideal car. Really friendly guy and great to work with. I would recommend working with him to anybody.

Joan

Sep 24, 2015

The service personnel were gracious and inspired my confidence. The facilities are wonderful. Another reason that I love my Kia.

Jonathan

Sep 24, 2015

Each person I dealt with from Sales, Finance, and Management were very helpful and patient with my decision making. They did a great job with trying to get me in the vehicle I wanted.

Karin

Sep 23, 2015

Great staff and clean environment, work done timely. Able to review cars on display, use internet, and enjoy snacks while waiting for my car.

Viviana79

Sep 23, 2015

I would highly recommend Gerald Kia to anyone looking for a new or used car everyone here was very helpful and very informative and will go over and beyond for you

Jean

Sep 22, 2015

They are efficient, knowledgeable and personable and the place is kept very clean and has a great little customer lounge to wait.

Lori

Sep 22, 2015

No wait at the service counter. Service was completed while I waited in a timely manner. Word seventeen, eighteen, nineteen, twenty.

baigan

Sep 22, 2015

We went to Gerald KIA for a second car and we were not disappointed. We met with Mr. Michael Nielsen and he understood our needs and helped find us the perfect car based on our budget. During the day, the time for noon prayers came by and the service center provided me with a quite area to offer my prayers. Now they did not have to do this but they still did and it is little things like this that I appreciate. We drove away with a 2015 KIA Forte all too pleased. We will certainly shop for KIA again and we are around this area, we will come back to this location.

Bruce

Sep 20, 2015

It was a very quick and thorough experience. I would definitely recommend this dealer to others. I have been to this dealer several times now and it is very consistent.

Greg

Sep 20, 2015

Very Friendly staff, very clean facility, very modern showroom and service department. The staff was very helpful. Mary at the desk was super nice!

June

Sep 20, 2015

The friendliness and how quick it was. Also, like the customer room while waiting. Service was great and they did a good job checking the whole car,

naevans2010

Sep 19, 2015

Quentin Stanley was very nice and kind, not to mention funny. He began to help us the moment we enter the dealer. We went several other places after leaving for the day. After being treated with no respect, my husband decide if we buy a car it would be from Quentin at KIA because of how we were treated.

Brianna:)

Sep 18, 2015

I would highly RECOMMEND Gerald Kia of Naperville, why you say? Because not only did this dealership help me in my HORRIBLE Nissan situation, Quentin was such an awesome and helpful guy! He answered all my questions is a great people person! I will never EVER go back to Gerald Nissan or Nissan period! I think I'm a Kia owner for life! Best warranty out there anyways! Thank you Gerald Kia and thank you Quentin for helping me with my struggles and getting me my Diamond!! :)

kperry

Sep 13, 2015

After having a horrible experience with another dealership, I called up Kia of Naperville and was connected to Quentin Stanley. I told Quentin exactly what I was looking for and he was extremely attentive and helpful. When I came into the dealership, Quentin had the car and the paperwork ready to go for me. He was very authentic and friendly. He treated me with great respect from the minute I stepped into the dealership and was very informative about the car. The sales manager there that evening was also extremely helpful, but I don't remember his name. In fact, every employee I encountered at the dealership was super friendly and helpful. Thank you all for the great experience.

Roger

Sep 12, 2015

Easy and speedy service. Was in and out in less than an hour. Oil change, maintenance inspection, car washed, and informed on what will be required at the next service interval. Very satisfied.

Tim

Sep 12, 2015

We noticed how everyone we encountered was geniunelypolite and very hepful. Tremain,Max and Joe were of thehighest level of professionalism and politeness that we haveever seen when we have purchased vehicles in the past.They are all shining stars in your business. They deserve ahuge slap on the back for the concern they showed us to make this deal happen.

Joe

Sep 10, 2015

Our sales associate was extremely pleasant and seemed honest, trying to do a good job for us while still doing his job for Gerald. AJ is the best! Also appreciated spending less time in finance than we have at other dealers in the past.

Hsjordal

Sep 10, 2015

Jon Mock did a great job asking what we were looking for, and finding it. We got a great price with no pressure. Will definitely refer others and buy our next vehicle here!

Lianne

Sep 5, 2015

The service was quick. The person handling the service desk was courteous and responsive to any questions that I had.

Margaret

Sep 3, 2015

All of the employees are friendly, helpful and personable. This dealership is awesome! I would recommend this dealership to any and all!

Alyssa

Sep 1, 2015

Clean facility ... friendly staff ... quick and convenient service. The service department was very patient in explaining to me what needed to be done to my car.

EllenKlesta

Sep 1, 2015

From his initial approach as we were looking at Kia Souls in the lot, Adrian Gutierrez (AJ) greeted us ready to listen. AJ helped us buy a car vs. selling us a car. AJ was Extremely Knowledgeable, asked us Important questions and readily provided answers - which allowed us to learn more about the cars we were looking at. I left feeling as if I KNEW him and he KNEW us. His upfront, honest, and easygoing manner made purchasing the car a delightful experience, where our experience at other dealerships bordered on dreadful. Adrian was our guiding light and was determined to help us find the right vehicle at the right price. We DID! The entire staff we met or interacted with during the process were extremely friendly and also accommodating, making sure we were taken care of. WE DEFINITELY WERE TAKEN CARE OF and now are HAPPY KIA SOUL First time owners! We appreciate and fully recommend Gerald Kia of Naperville - ask for AJ!

sam123

Sep 1, 2015

Michael was more than helpful when helping me pick out my first car. Showed us multiple models and helped us narrow down our choices based off of interests and needs.

Annacraig88

Aug 31, 2015

There is a reason that the car I drove home last week was the 9th vehicle purchased from Gerald Kia of Naperville by the members of my immediate family... Gerald Kia of Naperville is an all around excellent dealership. The staff is always welcoming and friendly. I was somewhat unsure as to whether or not I would be able to leave with a car upon my visit. I did know that best case scenario, I would be leaving with a 2015 Kia soul. Quentin Stanley was the salesman that helped me do just that. While this was not my first vehicle, it was my first time financing one on my own. Quentin was knowledgeable, friendly and made the whole ordeal comfortable and easy. He made sure I understood and was 100% positive in my financial decisions before the sale was final. He did everything that an outstanding salesman should do. I would recommend Quentin Stanley to anyone interested in looking for/getting a new vehicle...and I will.

Donna

Aug 30, 2015

Personalized service was great. The advisor helped us pair our phones and took the time to explain what we needed to know after having the radio replaced. Very personable.

Latonja

Aug 30, 2015

The service rep was patiently and very informative to my needs. I would definitely return again. I was even informed of a recall I never knew. Thank you.

Judy C

Aug 30, 2015

If you're in the market for a new Kia, this is the dealer to use. Once you get there ask for Quentin Stanley. Quentin is an awesome sales person. Very professional and knowledgable with no high pressure. I picked my new Kia Soul up Wednesday and was very happy at the end of the transaction. Quentin made sure I got exactly what I was looking for. Quentin, thank you very much. A big thank you to Anthony Triner also for your assistance and follow up. Your goal was to make sure I was a happy customer and you all succeeded. One more thank you to Joseph in finance. Like I said, this is the "go to" Kia dealer in the Chicagoland area!

David

Aug 29, 2015

Everyone is friendly and efficient. The waiting area is comfortable. The technicians are very knowledgable. Repairs were completed in a timely manner.

Tyler

Aug 29, 2015

The salesman listened to what I wanted and did his best to help get me in the right car at the right price.

Amjad

Aug 27, 2015

Easy to purchase a car. We purchased a 2015 KIA Forte and the salesperson as well as the other staff were very friendly.

Christopher

Aug 27, 2015

Always have a good experience each time I take one of our vehicles in for service. Thank you David and Steve.

Denny

Aug 26, 2015

Friendly customer service, efficient services, wi-fi easy to access, excellent waiting room with plenty of space for work or relaxation, exceptionally clean

Michael

Aug 26, 2015

Service writers are courteous, efficient and friendly. Waiting area is comfortable, has refreshments and a big screen TV. I only had to wait an hour for scheduled maintenance work to be completed.

Patrick Holahan

Aug 25, 2015

Overall great car purchasing experience. I did some research prior to coming in. I had some questions and Michael Nielsen did a fine job of accomodating my requests. He had me try a couple of different vehicle models to compare.

Kathryn

Aug 21, 2015

Steve in service was great. Did not buy that is why I placed a recommendation at 8. The 20 words requirement is bad. I almost did not submit survey because of it.

Dawn

Aug 20, 2015

Fast, friendly service and easy to make an appointment.Very easy to make an appointment and the customer lounge was very comfortable with free WiFi.

Rosemary & Bill

Aug 20, 2015

extreme friendliness, no hard sell on service I didn't need. My wife expressed that cleaning the car was exceptional. They also vaacumed.

Raul

Aug 19, 2015

The facilities are very ample with a large and well-arranged show room and nice amenities; TV, free coffee and sitting areas very impressive.Also everyone was very helpful given me the information I needed for my decision making process and the patience they had to deal with me well into the night (11:00 pm) without pressuring me.

James

Aug 17, 2015

Professional communication from Dave and Steve. They accurately represent everything Gerald KIA states in their advertising. I am so glad to have begun a relationship with this dealership!

Edward

Aug 16, 2015

Our salesman, John Mock, was extremely knowledgeable and was not pushy. We were very happy that he did not try to oversell us on what we were looking to buy. We never would have known he was new if he hadn't told us. Anthony Triner the sales manager was extremely helpful and respectful in getting us the financing we needed in spite of our difficult credit history. Be ready for the high pressure, loud Jazz music playing finance guy....VERY pushy/hard sale kind of guy. Aside from him, this was the smoothest, most comfortable car buying experience we have had.

Chantel

Aug 14, 2015

I live in Bloomington, Illinois and originally made in appointment with Kia Extreme once I realized I would be in that area I canceled and scheduled in Naperville, Illinois. I Love the service dept.

Dana

Aug 11, 2015

Sam was great to work with and i really like his personality. He wasnt pushy but informative. Anyhony was professional andd gave us a great deal.

Carissa&DanVera

Aug 9, 2015

From the moment we entered the beautiful glass doors of Kia we were wowed by a gentleman named Quentin Stanley; with a contagious smile and fabulous purple bow tie he exuded friendliness and professionalism. He introduced himself as Quentin Stanley, and there was no doubt in our mind this was going to be an great experience. First impressions are everything and he was great from moment one. My husband and I had been shopping for cars and this was our second stop, and we were already burnt out, but that changed as soon as his personality and professionalism become infectious. Quentin showed us several options and even allowed us time to test drive and explain features, he was extremely patient with us. Quentin spent several hours on our deal making sure we left with no doubts and giant smiles. We have met a forever friend and look forward to our next purchase with him. I left not only with a beautiful Kia Optima EX, but a lifetime relationship with Kia of Naperville. Quentin Stanley is someone I would recommend to anyone looking to purchase, he is warm, fun and friendly person who loves his job and the products he sales. PS. We had our kids with us and he made it very fun for them as well, everyone is welcomed. :) Thank you Quentin

Kevin

Aug 8, 2015

This location was able to get me in to perform the brake light switch recall more quickly than any other Kia dealer. Being my brake lights were not working, this was VERY important. Other dealers gave me dates up to 10 days as Gerald offered next day. This means a lot to me as I considering buying another Kia in 2016.

Katherine

Aug 7, 2015

Sam was great to deal with. Very kind and patient with us. Took his time to explain the features of everything and showed us vehicles which were in our priceline. The process of purchasing my 16 year old her first car was unpainful! That made it well worth it. Thank you Sam!

Vincent

Aug 5, 2015

I love working with Suzie. She knows her stuff and she always makes you feel very comfortable. Would never buy a car from anyone else. You should be very happy to have such a great sales person.

Mia

Aug 4, 2015

This was my first time buying a car and I felt comfortable and relaxed about the whole experience. You guys are great!

Wayne

Aug 4, 2015

We really appreciated Adrijan Tairi's willingness to listen to our questions and concerns. He really worked hard to make sure that we were happy with our purchase. He didn't talk down to us when we had questions and he was able to stay calm under pressure without making us uncomfortable. He also didn't try to sell us anything we didn't need.

Alexis

Aug 2, 2015

I asked about rotating my tires and they included it in the service even though it wasn't planned. They had my prepaid service information as well. The facility is very clean and waiting for the car was pleasant. There were comfortable chairs, tables, and a good workspace with power cables.

Sean&tiff

Aug 2, 2015

I would and have recommended Gerald Kia of Naperville to any of my friends and family. Quentin Stanley was our salesman and he was absolutely awesome!! He made us feel comfortable and was very nice. Next time we are in the market to buy a car we will go and see Quentin.

Mary

Aug 1, 2015

I was in and out in about 2 hours. Everyone was very friendly. It is a beautiful showroom. I loved doing business with everyone. My salesman Sam was the best. Explained the car to me programmed my phone very helpful salesman.

Bailey123

Aug 1, 2015

Quentin Stanley is the best hands down!!! After shopping at several different carlots looking for a car I finally got to Gerald Kia and had the best experience ever. My salesman was "Q", he's so down to earth and took his time until he found the perfect vehicle for me!! He explained everything down to the smallest detail and got me a great deal! If your looking to buy a car this is the place to go and the man to see. Trust me, you won't regret. Thanks Q, for your hard work and dedication. It was truly appreciated.

tms7317

Aug 1, 2015

I met Quentin as I walked in the door and was impressed with his ability to do everything he could to make me happy. He was very patient and wanted to match me with the right car. Best experience I had buying a car ever! Go see Quentin.

Brian

Jul 31, 2015

Mike listened to what our wants and needs were. He also made sure that we stayed in our budget which is very important. Mike is very knowledgeable about Kias and has excellent customer care and customer satisfaction. We are very happy with our Optima and Sorento. This has been the best experience with a dealership thus far and we look forward to doing business with Mike again.

Douglas

Jul 30, 2015

Since I bought my car new in 2012, I always know that I will be taken care of at Gerald KIA. Staff keeps me up to date on issues and are highly professional. KIA motors has modern equipment and facilities.

Robin

Jul 30, 2015

John Mock was great to work with. He responded quickly to any questions I had and went over everything in the car on delivery. I have already recommended him to others in the market for a car.

1Flamingo2

Jul 30, 2015

John Mock was great to work with. He responded quickly to any questions I had and went over everything in the car on delivery. I have already recommended him to others in the market for a car. LOVE my new Soul!!

Leahchild21

Jul 30, 2015

Quentin provided excellence service ! I would highly recommend for many people to come here especially to him ! He is the Miracle worker people ! ?? you better ask about him .

Shesuchadoll

Jul 30, 2015

Quentin was awesome. He mad great efforts to make sure I left happy. Also I like that he was very knowledgeable. Any question i asked he had a answer. Thank you

Derrick

Jul 27, 2015

In and out in a very quick order. Very nice Customer Lobby and Work area. Was able to get some work done while waiting.

Linda13

Jul 27, 2015

Michael worked so hard to meet our needs! Would definitely go back to him again. He was very easy to talk to. Seemed to sincerely care about making us happy.

Diana1

Jul 26, 2015

Everything is great about this dealership, the staff, the products, the assistant, the facility. I am at a loss for words on how wonderful my experience was. See Quentin Stanley - Q is the man!

New Optima owner

Jul 26, 2015

I went in looking for a specific model, the options I wanted, and the price I wanted to pay with my True Car information. I worked with Mike Nielsen and it was a straight forward deal, no game playing (except for the last push by the finance manager) and was out with a new car in just a few hours. I would recommend Mike and this dealership for anyone interested in a Kia.

DUKE1954

Jul 25, 2015

John Smith sold us our 2014 Optima in November 2014 and we are very pleased with it and it's performance, etc. John was great throughout the entire transaction and even came out to the house to program the garage opener. What service! He continues to be there for us and look forward to seeing him when bring car in for its normal maintenance. Thank you much John and to the KIA family. Look forward to many years of continued good service, conversation and laughs. Steve and Pat St.Clair

mandrake84

Jul 25, 2015

Everyone should see nick hanson for your car buying needs he was awesome makes you feel comfortablel car salesman should learn from he is amazing

nayabora

Jul 25, 2015

Every dealership people are so kind and gentle. I was really happy to buy my new 2016 Sorento. I really recommend this Gerald Kia of Naperville dealership

sk2005

Jul 25, 2015

I called the dealership ahead of time and spoke with Mike Nielsen. Told him what I was looking for. When I got there, Mike was immediately available. He knew exactly what I was looking for and he delivered. Mike and Ken both took their time to explain my financing options. I highly recommend the dealership and both Mike and Ken to anyone looking to purchase or lease a vehicle. They were great!

7777777

Jul 23, 2015

Best salesman out there. Very personable, and didn't force me into any decision, Made sure I new everything about the vehicle. The best choice in vehicle and sales associate .

Lo316

Jul 23, 2015

What a great experience! I never felt pressured, but rather informed and cared for. My needs were always at the forefront and I felt like they were working with me and never against me. For buying my first car, I couldn't have asked for a more positive experience, both in sales and finance. Excellent service and I would definitely recommend!

Annie

Jul 22, 2015

Suzie, our salesperson, was extremely thorough with everything. It is evident that she is very knowledgeable. She was very patient and did not rush through anything. Suzie even continued to explain more details before we drove off with the minivan. It was my first experience purchasing a car and I didn't know that the entire process takes that long. Suzie was very hospitable and made our visit enjoyable. The overall staff was very friendly as well. I will definitely recommend Gerald Kia to my friends.

Royal

Jul 22, 2015

Anthony Triner listened closely to my initial call, had the requested exterior and interior color K900 prepped and ready to go when I arrived. He reviewed my spreadsheet, provided the necessary numbers and clearly understood the variables in the comparison. He was, and continues to be, available to address concerns. Suzie Gonnerman was excellent at explaining the K900 features and helping me to quickly get an understanding of how the K900 compared and contrasted with my current Lexus LS430 and the GS350 that was considering. For those few I had questions that neither Anthony and/or Suzie could answer immediately, they told me so and got the answers within minutes! Suzie took great care to allay my concerns about leaving the sales/service team I had cultivated at Lexus of Naperville over the eight years that I was with them. She introduced me to Dave Chastain and Steve Hammerquist and left me alone with each of them to get comfortable with how we might work together. Both Dave and Steve came across as personable and devoted to superior service. All of the time Suzie was there shepherding me through the process that I demanded to satisfy my concerns and address my requirements. She and Anthony adapted very well during the five day exercise. Joe Khalil did a thorough job of explaining the documents that I had to sign and the options available to me. Lastly, the new facility very effectively supports the perception of quality service and customer care at a level competitive with Lexus, BMW, Mercedes Benz and any of the numerous dealers in the area. The Gerald Auto Group management should be very proud of the quality team they have empowered at Naperville Kia.

anaFern

Jul 22, 2015

Great experience at Gerald Kia of Naperville. My husband and I walked into Gerald Kia the day after the storm in February of 2015 "just to look" and had the pleasure of working with Suzie Gonnerman. It was refreshing to work with someone who was so outgoing and knowledgeable, and who had a pleasant demeanor even after having to dig out of the snow. We appreciated that there were no pushy sales tactics and that the staff was so accommodating. It was a pleasant experience overall -- even going through the financing portion of the deal (thanks for working with us for that great deal). Thank you Suzie and Gerald Kia. P.S. I also appreciate the amenities and comfort your store offers while your clients are waiting for their cars to be serviced.

GIJoesWife

Jul 22, 2015

When we pulled up Quentin Stanley was right there, and we were so glad he was. As a military spouse with cancer and a husband being deployed in a few months as well as our 2011 Kia Sorento being totaled, we needed a dependable replacement. I was full of smiles as Quentin Stanley and his team worked diligently to get me the car I love. They made a wish come true. They also made my hubby wish come true by giving him the numbers he needed. A "just look and see" visit became a "I love my new car" visit. Thank you Quentin Stanley for finding my 2016 Kia Sorento in that beautiful white with beige interior!!! :-) Thank you for all your assistance. One last deployment, and a new circle of friends at Kia. Absolutely LOVE my new Kia Sorento it is perfect & even my boys liked the colors!! (had a beautiful Tuscan Olive on the 2011-no one liked but me LOL)

Maureen

Jul 21, 2015

Everyone's friendly, welcoming, and you see smiling faces. My kids were kept entertained. Drinks and snack were provided. Most important very clean. Great quality dealership!

Kimberly

Jul 17, 2015

Great Service, Courteous staff. Scheduling with service is always great and personalized in my experience. Service staff is very knowledgeable with cars, meaning even tjough you are there to have the car serviced, when you drive in and have a problem understanding how something works, they actually get you checked in and then show you what you need to know in your vehicle. Now that's Service and Kia is above the rest in this area. Most service at other dealerships have to go and get sales people and only if you ask a question. Everytime without Fail, I am asked how is everything with car, any concerns we can address for you. Love it.

hamster

Jul 17, 2015

We orig. looked up a dealership and a salesman with the best rating. We drove out from New a Lenox, Il. Which is about an hour from us . we really liked the salesman (John Smith) We have purchased 4 vehicles from John Smith over since 2012! just last Saturday we bought another Sorento (2016). We don't mind the drive at all for excellent and friendly service,

Terra

Jul 15, 2015

Everyone was very pleasant. They explained everything being done. I experienced excellent service from them, and they even washed my car.

Walton

Jul 15, 2015

We are always pleased with John Smith. He is very knowledgeable, energetic and entertaining. He knew what we wanted and although he provided helpful alternatives, he didn't pressure us into anything we didn't want. He was also helpful in front end loading the financing portion of the deal so that we could complete the purchase in a timely manner.

Bonnie

Jul 12, 2015

No haggling - everything was explained - options were given to us so we could make a good choice- we had time to discuss on our own with out interference - very good experience. Our saleman was very nice!

Love my new ride!

Jul 12, 2015

I walked in not knowing what car I wanted to purchase. I dealt with Quentin Stanley and Tremain White. I couldn't have been more pleased. No pressure and no hassle. I was even treated like family. Easiest and fastest car purchase I ever made! Not to mention I absolutely love my new car!

cuttaiaaa

Jul 11, 2015

Although this was my first time buying/leasing a car of my own, I understand that it is just as important [if not more,] to be as satisfied with the dealership as you are the car; you want the valid option of being able to return to the dealership for any problems you might encounter, along with maitenance issues. That being said, I was MORE than confident in my decision to lease a car from Gerald KIA. The facility is more than satisfactory, as well as their staff of sales-people. I absolutely recommend this dealership to any and all customers looking for their ideal car!

Diane

Jul 10, 2015

Very nice representative's, and let me know everything I needed to know about my car, and what needed to be done right away and what could wait.

John

Jul 10, 2015

The service advisor gave me options and didn't try to upscale me. Most of all I felt confident he had my best interest through the process

Aprill

Jul 8, 2015

Quintin was such a pleasure to work with! He is clearly knowledgeable about and dedicated to his company. He went above and beyond to ensure that I had the necessary information and to help find a vehichle to fit my needs. This made it easy for me to make a decision on my new Shiny Black Optima :) !

Domingo

Jul 7, 2015

Beckim and the rest of the staff made the buying experience smooth and seamless from start to finish. Was my best car purchase experience to date and was treated incredibly well.

Richard

Jul 5, 2015

My salesperson Suzie G was most helpful, couldn't of had a better buying experience. The Gerald Kia in Naperville was a very nice clean facility and they had a lot of cars to choose from.

Cadenza Cruising

Jun 29, 2015

The experience at Gerald KIA was one of the best we've ever had. They provided us all the help and more in our car leasing quest. ALL of the staff there was very friendly, starting with Quentin, whom was very funny, Kenneth Moy, to even the service men in the back. It was a very enjoyable experience, THANK YOU!!

Derrick

Jun 26, 2015

Overall interest in listening to what I wanted and true desire to help me get there. Some Creative Financing efforts as well.

Robert

Jun 26, 2015

Took me in early and repaired it in a quick fashion plus got the car washed on a simple repair. Very pleasing.

Jennifer

Jun 22, 2015

They were friendly and professional. I had a problem from way before the warranty went out, but it wasn't fixed the number of times I brought it in before, but it was taken care of this time with no charge. I am impressed.

happy customer

Jun 22, 2015

Suzie Gonnerman was GREAT!!!!! Spent a lot of time going over features, test drive, etc. There was no pressure, but very very good sales technique!

nagracia

Jun 19, 2015

This is a longer version of my review on Google because I figured I'd give a little more detail if it allowed me to, and I waited a couple more weeks owning my used car purchase from Gerald Kia to see how it went. So I saw an ad for a used vehicle at Gerald Kia under my insurance company's car buying services. I haven't purchased a car from a dealer in a long time, the last one being a new car purchase years ago, much less a used car as I haven't had much luck buying a used car from a dealer, they usually end up being lemons. Because I was interested in the vehicle, I thought I'd take a chance and contacted Ken Moy as referred to in the ad, and Ken also had Quentin Stanley or "Q" as they call him, work with me to take the car for a test drive. When we got back from the test drive, Ken took the time to patiently go over the numbers for me, and although I was initially going to walk away as I wasn't prepared to purchase a car that day, he presented the best deal possible plus he gave me a great deal for my trade. I did have to wait for the vehicle almost two weeks before I could complete the deal because Ken recommended they keep the vehicle until they took care of a couple issues with the car that I pointed out during my test drive and inspection, which I appreciated because the car was eventually going to be for my daughter. Throughout the process, Ken kept in touch with me over the phone and kept me updated on its progress, or lack thereof, because there was a wait for parts, and he promptly returned my texts and calls, then had the car nicely detailed when it was ready to be picked up. Quentin helped complete the deal. The whole experience restored my faith in buying used cars from a dealer, well, mainly from the Gerald Kia dealership because Ken and Q were really conscious of customer service and satisfaction. Joseph, their business manager, was also very conscious in ensuring all paperwork was accurate and complete. The partnership of Ken and Q is a winning combination at Gerald Kia as I see many positive reviews before mine of their work together, and the other salesmen not involved in the deal, like Tremaine who also contacted me through texts, were also courteous and helpful when I was looking for either Ken or Q even though he wasn't directly involved in the deal. Only time will tell if the used vehicle I purchased from them was a good one, but after almost a month now, so far so good, and a manager (sorry forgot his name) even made a follow up call to see how everything is going, and all this for just a used car! vThe experience and service I received was top notch, so different from what I'm used to with car dealers, which will make me consider Gerald Kia for my new (or used) car needs in the future.

Sheila

Jun 18, 2015

Quick service explained everything very pleasant and personnablegood work done clean facility caring personnel takes care of their customers nice waiting area with refreshments

Vanessa

Jun 16, 2015

Quentin "Q" was very helpful from the moment I stepped into the dealership until I drove off in my new Optima. He never pressured me into buying a car and answered all my questions without hesitation.

mike

Jun 16, 2015

Michael Nielson is an excellent sales representative. He is willing to assist in any way he can to make the car buying experience as easy as possible. Michael continues to follow up after the sale. He makes you feel like your part of the Gerald family. He is very knowledgable. Also he is a true family person.

lorri fisher mark

Jun 7, 2015

Quentin was so incredibly patient and kind to me as well as my two young daughters who accompanied me. Quentin's tireless effort to get me into the right car for what I could afford was so greatly appreciated. Gerald Kia better keep Q around- I'd follow him to another dealership just for the customer service!! Thanks also to Ken, who worked his magic behind the scenes, as well as Ryan who wrapped up the deal and understood my need to get home with the girls after a long day!Thanks again!!Lorri Fisher Mark

Kels

Jun 1, 2015

First off, I would like to thank this dealership for setting me up with such a fantastic car. I have saved so much in the last year that walking in to this place made buying my first car quite the experience. They were willing to make you comfortable, open minded in different options, and happy with all choices right down to the financing. Two people that I would like to name personally would be the sales associate Chris Taylor and the manager Ken Moy. The great thing about Chris was that he was determined to get us a great deal and showed us much determination without being over bearing. He made it less complicated and that was appreciated. His manager Ken ended up coming over to make sure that all deals were thoroughly explained further.. He did amazing. I don't think I have ever met a manager who was so willing to be helpful to someone buying a car. He treated us kindly and was very funny as well! If you want someone who is going to give you a great deal, phenomenal service, and a beautiful car ... This is the place. I would go back in a heartbeat and will only recommend them from now on. Thank you again guys!

Joe

May 30, 2015

Very thorough, they told me about other recalls / updates that were available and could be completed at the same time saving me time and another trip back.

Gary

May 27, 2015

I love this dealership. My wife has Alzheimer's and they are very attentive to our needs when ever we schedule appointments. The service is outstanding. The personal touch they give to us is sincerely appreciated. I highly recommend this dealer to everyone.

dmb123

May 26, 2015

Quentin was the best!! You can tell he really enjoys what he does. He was very knowledgeable and patient through the process. He made sure I was comfortable with my decision to lease and the choice of car. I chose the Kia Sportage EX and love it! I would highly recommend Quentin. I look forward to my revisit knowing that I will receive great customer service.

lmom

May 26, 2015

We came on a very busy day (memorial day) and although we did have to wait a very long time to complete the deal I have to say it was completely hassle-free. Everyone we dealt with was excellent from Quentin Stanley who met us as we walked in and kept us up to date through-out the process to his partner Ken Moy . There was just a back log of people trying to get through the financing process. I don't enjoy buying cars but this was my best experience to date! Thanks Quentin!

Calicea

May 21, 2015

Quentin made an exhausting situation very easy going and friendly. He explained everything and took his time. I got to the dealer around 4 pm on a Saturday and was the last customer to leave yet he still took his time with everything. I would highly recommend him and Gerald Kia in Naperville

Shannon

May 20, 2015

It was a very simple process. I walked in with out an appointment and they were nice enough to get me in right away. Robert told me a waiting time of 45-an hour and it didn't even seem like i waited that long. The coffee machine is awesome and the snacks and nice tv are appreciated.

Michael

May 18, 2015

Worked with my wife to find the right suv in our price range. Dan Dubois was our salesperson and he did an amazing job. I purchased a car in January from Dan and went back to buyer second car because I knew he would give me the right car for the right price.

freeman

May 17, 2015

Quentin Stanley blew us away with his excellent service and charismatic personality! We had been to another dealer in the area before stopping into Gerald Kia of Naperville and the other salesman was not at all interested in our needs and helping us find the right car now that we are growing our family. We are very satisfied with our car and the service provided by Q and the team at Gerald Kia of Naperville. I highly recommend this location for your next car purchase!

Margaret

May 15, 2015

Gerald Kia of Naperville was absolutely wonderful. They were courteous, efficient and very very helpful. I purchased the Kia Soul and am absolutely happy with the vehicle. My salesman, Quentin Stanley was wonderful to deal with. He really knows the Kia vehicles and answered every question I had. I definitely will recommend this dealership as well as Quentin in the future!Thanks Quentin - love love love the "Soul"!!!

The Khans

May 13, 2015

Q. Stanley and Anthony T. are the best people in the car dealership business we've come across!Extremely friendly, respectful and pleasant to work with, they made the entire process of leasing a car a cake walk for us! The best part was there was an absence of the 'pushy' salesmanship tactics. We were treated like family and walked out feeling elated having got a reasonable deal, a great car and two wonderful new acquaintances :)Thank you both!!The Khans

nancy

May 12, 2015

Purchasing a car from Gerald Kia was a pleasant experience, especially having Quentin Stanley as Our salesman. He gave us his time and attention,and made us feel at ease during the purchase process. Thanks Quentin!

David

May 6, 2015

Reset oil meter, great customer service. Recommendations and advice given for car care. And up coming service recommendations. Goodies available in waiting area, although I didn't partake of anything. Clean facilities.

Martin

May 6, 2015

Steve is an excellent service advisor and provided great advice. The customer care center is pleasant and makes the wait short.

Richard

May 6, 2015

Like most dealerships vs regular service stations - its clean and the wait area is customer friendly - free wifi TV etc.I also like seeing that when you get there on the screen you see the status of your reservation.

Juli

May 1, 2015

Quentin "Q" Stanley was easy to talk to, and wanted me to be truely happy with the selection of the car that I purchased from them. We went on a couple of test drives with him, and the course they have out in back of their dealership, is a great way to get to know the car in a short time. Ken Moy was also a great person to crunch numbers with, to help us get the best value and help us with our payment options. Joseph in finance and warranties also was very informative. Everyone at Kia was very pleasant and not pushy. I felt like I could take my time with my decisions, and they'd wait and help me through the process. Q and Ken were great at following up with me from start to finish. I will be definately be going back there for my service of my Kia Optima SX Limited. It is a beautiful car and I couldn't be happier with it and the geniune service I received from the Gerald Kia of Naperville staff.Thank you Q and Ken!

elizabeth1087

Apr 30, 2015

These guys were extremely helpful every step of the way. This was my first experience buying a car and they helped calm all of my anxieties and explained everything, including in the finance office, so I understood exactly where my price was coming from. I wasn't completely sure which vehicle was right for me but Chris found me a fantastic car in my price range without compromising on features. I am very happy with my purchase.

mjhoffman887

Apr 30, 2015

I was treated like family and was very satisfied with my purchase will recommend others and will come back when im in the market for another car

twcrosno

Apr 30, 2015

The folks at Gerald Kia have made me a believer! I was with a different car dealer for over 15 years, but then I bought a Kia Optima and the technology blew me away. the service I received was outstanding, they worked with me to get the deal that I needed being a family man with two children. I would recommend Gerald Kia to anybody who's looking for a great deal and a great car! from here on out I will always buy my cars from Gerald Kia and make sure you ask for Mike Nielsen.

Stuart

Apr 29, 2015

This was the best visit at the new facility. They were right on schedule on completing work. They came to find me in waiting room, They explained write up and options. This time they had attached tire info and fluid levels. Great. all the employees were very up beat this time and organized.

Vince

Apr 29, 2015

A typical car buying experience is one where salesman are hounding you to buy a vehicle. This was not the case with Jose. Jose was very personable and talked to me like a friend instead of someone selling a car. This made me feel comfortable working directly with him. Jose was very respectful and fair with the cost of the vehicle. If there was something he did not know he found the answer and was honest from beginning to end. It was a pleasure working with Jose, Gino, and Joseph. Thank you!

mary ellen

Apr 28, 2015

all the sales people were very nice and helpful. Quentin was very knowledgeable and got me into just the right car. he even offered to pick up the paperwork I needed for the bank at my home to save me the trip.

Tom

Apr 21, 2015

They listen to everything i said i wanted on the car and the numbers to work and they got it for me thank you for the new car it it so nice Tom Kasper

jlg2015

Apr 21, 2015

From the online quote to driving off the lot easiest car buying experience ever. The internet sales manager Gino was honest and even got me a ride to the dealer. The price he gave me on the phone was the price I paid no hassles. My salesman Mike was a friendly no pressure salesman and showed me everything about my new Soul , Great job guys.

Gwenn

Apr 20, 2015

Our sales person, Michael I., was terrific and answered all of our questions. During the financing, everyone that we spoke with was courteous and efficient.

mrodri23

Apr 20, 2015

I could not of had a better salesman! He wasn't pushy, didn't pressure me, and ended up giving me a great deal! He will definitely be recommended to my family and friends.

rick

Apr 20, 2015

Had the best experience. Tried other dealers but salesman were to pushy. I felt at home and ease dealing with a professional who really wants the best for the customer not himself. Family loves the suv sorento 2016 . Thanks Michael Izguerra .

Shanta

Apr 20, 2015

Michael Izguerra was the best salesman I ever worked with. Nobody likes to even think about dealing with a car salesman, but Michael Izguerra was 100% genuine, straight forward ,honest, trustworthy, & helpful! Michael put us in a car we deserved

Sorento2016

Apr 20, 2015

From start to finish, the people at this dealership were absolutely wonderful and extremely helpful, especially Michael Izguerra! He answered all of our questions and made the whole process as simple and quick as possible. He is outstanding in every way and I would not hesitate to recommend him highly to anyone who might be in the market!

Roger

Apr 15, 2015

Quick and easy vehicle service. Was in and out under estimated time for the work that had to be done to my Kia Soul.

Chris5

Apr 14, 2015

Mike will take care of you! Let him know what you want and he will do whatever he can to make it happen!! GREAT CUSTOMER SERVICE!!

Scott

Apr 10, 2015

If you are in the market to buy a new or used vehicle, start with Dan at Gerald Kia. I had been looking for a used vehicle for my son for some time and found one at Gerald. Fortunately, my first contact was with Dan. Very honest, not pushy and understanding. We were able to close the deal very quickly. I would definitely buy another car from Dan.

Joseph

Apr 9, 2015

Children's room helped w our kids. Service members were able to take us even tho our apt was never entered into the system by the initial rep. Sales staff was courteous and helped to discuss future options for new purchases.

Aaron

Apr 9, 2015

Do you want to be treated like a friend? Do you want to be treated with respect and not be pressured? Then go see Mike Nielsen. That's what I did. I have bought more cars than the average person. And I can tell you, this was one of my best car purchases EVER. I honestly recommend going into the dealership and ask for Mike. You won't regret it. What I liked most about Mike was his attention to detail and listening throughout conversation. He wasn't pushy at all.

Angel

Apr 9, 2015

I'm very happy with my new Kia Sorento 2016. This is my first Kia and absolutely love it! My salesman Michael Nielsen went out of his way to show us different models of the Sorento and explained the difference between them. Michael was very helpful, friendly, and answered all my questions. Michael made us feel like a valued customer and worked really hard on getting us the best deal! I would recommend this dealership to anyone!

Gmb320

Apr 7, 2015

Very happy with my new 2015 shortage. It's my second Kia and I love it. Great experience. I normally hate buying a car because the it's the entire day and negotiating can really get drawn out and tiring. This was by far the quickest experience. Salesman Mike Nielsen was great!

David

Apr 6, 2015

The Service was quick, the place was amazingly clean, and our tech took care of every question I had, being professional, and very helpful to answer what I needed to do on my vehicle for maintenance, will definitely become a loyal customers of Kia, Optima, and Gerald Kia

Jean

Apr 2, 2015

Everyone was pleasant and personable and the place was so clean!!! The work was done in a very timely fashion and they even washed my Kia!!! Thank you.

John

Apr 1, 2015

The deal you cut me was very good, and I enjoyed meeting other members of the sales staff, besides Ed Wambaja, who was totally knowledgeable of his products. Suzie G. helped deliver the car--much appreciated.

Morgen and Mike

Mar 29, 2015

My experience with Quentin and Gerald KIA was a God send. My husband and I came into the dealership on a Wednesday evening inquiring about trading in a KIA Soul and trying to purchase or lease another vehicle. Quentin helped me with the decision of leasing verses purchasing, he is very knowledgeable about the vehicles and the leasing program. Thank you so much for putting me at ease and listening to all of my concerns about purchasing verses leasing. Thank you for answering all of our questions and staying well past your time to leave to make sure we were comfortable with our decision to lease a KIA Optima. I will definitely recommend Quentin and Gerald KIA to others.

Phillip

Mar 26, 2015

I had not gotten a new car in 7 years....so was a little worried about the process. However the guys at Gerald Kia were all excellent.

mrudzy

Mar 24, 2015

I had a great experience at Gerald Kia purchasing my new Kia Optima. The process was easy with very little pressure. My salesman Michael Nielsen was attentive and went out of his way to accommodate my requests. I would definitely recommend purchasing a vehicle from this dealership!

Brandon

Mar 21, 2015

Excellent experience leasing an Optima at Gerald Kia! This was my first time leasing a car, and Michael Nielsen was a tremendous help. I greatly appreciate the genuine approach to sales consulting. Rather than attempting to upsell me on more expensive options, Michael recognized my desires and budget limitations to find a vehicle that matches my needs. Thank you!

Kim

Mar 17, 2015

Every person I dealt with was friendly and helpful. Michael Izguerra and Ken Moy were a pleasure to work with. My intention was to take a test drive only but their willingness to work with me made it hard not to walk away with a car that night. They treated me like a friend not a customer and I've already been signing the praises of that team to my friends.

Tiffany

Mar 12, 2015

Steve went above what was required of him and took care of a few small scratches on my door without being asked. He was very attentive and cordial. Customer service was excellent!

fran

Mar 12, 2015

Thank you Quentin for all your help and support, you made such a big impact on us.My husband and I came to the dealership on Saturday before closing and you help us find a great car at an affordable price.Thank you so much we had a bad experience with the other Kia dealership in Elmhurst, Illinois that's why we came to you.The Sales person told us that in the whole range of Illinois nobody had a 2015 Kia Sportage but I could have the 2016 Kia Sorrento. He didn't listen to what I wanted.Thank you for staying 2 hours after the dealership closed. This is call being dedicated.You have a life and a family too.Quentin you are such a people person, I recommend everyone that is looking for a car to come see you. Thank you again, I love my new 2015 Kia Sportage.Francine

Mona

Mar 11, 2015

My family and I are so thankful for the services it was excellent! We were treated so good made us want to hang out with them all day. Quentin was and still is our salesman! this man is such a blessing to this company. please keep him around! The finance guy was great! ( Joe) keep up the good work Kia of Naperville ! Ramona and Calvin Hogan.

Elaina0208

Mar 8, 2015

Hi all,I just wanted to take a moment to share my Gerald Kia experience with Quentin Stanley. First off, "Q" has a contagious personality, he's funny, out going and most importantly a genuinely nice person. This was my first time buying a car "on my own" and I was a bit nervous, Quentin made all of nerves melt away. He made the process enjoyable, and made it clear from the beginning if it didn't work out, at least we would part as friends. If anyone is looking for a Kia and is in the naperville area you would be doing yourself a disservice not stopping in to talk to "Q." Thank you again Gerald Kia, and a big thank you and "e-hug" to Quentin Stanley.Sincerely-Elaina + Dave

jamiegee89

Mar 4, 2015

I just bought my very first car and I am SO happy it was with the Gerald Kia in Naperville! I was extremely impressed with the entire staff, especially Quentin "Q" Stanley, who actually remembered my dad and I from a year ago when I first started looking at vehicles! I knew when I bought a vehicle I wanted it to be with a dealership that didn't just see me as another person to get in and out of the door with a vehicle as fast as possible. Q spent a lot of time with me, making sure all of my questions were answered, and that I knew how to use my vehicle before I left (there are so many buttons!!). He even set up my Bluetooth for me, because I would have never figured that out on my own! I will DEFINITELY be referring my friends and family to Gerald Kia, and I am so looking forward to working with Q again in the future. Also, I am IN LOVE with my new car!! I could not have asked for a better first time car buying experience!

Sara Burklow

Mar 4, 2015

Mike Nielsen and Anthony Triner worked with me to get the car I needed at a price I could afford. They explained the buying process, explained my options and made the entire buying experience painless, pleasant and positive. I would highly recommend them.

Judith

Feb 26, 2015

Finished exactly when expected. No pressure to buy "extras." WONDERFUL new waiting room with Starbucks coffee!! The free car wash was MOST welcome, with all the salt that was on my car.

Patrick

Feb 26, 2015

The honesty of the service advisor. Didn't try to hard sell unnecessary services and advised waiting on a couple things. Also, the loaner car was great.

Neemelis

Feb 26, 2015

I bought my first NEW car at Gerald Kia of Naperville. I had a great experience! Everyone was very friendly and easy to talk to especially Mike, the dealer that I was lucky enough to work with. Buying a car can be stressful but they made it fun! I found the place very inviting, which had a lot to do with how friendly the employees were.

Triplem09

Feb 26, 2015

Started at Bob Rohrman KIA at Schaumburg and they sold us a used vehicle that ended up having many issues. They wouldn't do anything to help get out of it, knowing that it was their mistake. I contacted Gerald KIA and spoke with Gino, the manager, who was very nice and said to come in. We Came in and Gino directed us to his best salesman Quentin. Quentin imediatley treated us with respect as if we were his own family. We are very satisfied with both of their help and I am very grateful and happy with the 2015 KIA Optima they helped put me in. They are very professional and kind. I will definitely recommend them to others.

Amy

Feb 25, 2015

I enjoyed our Sales person Jose. He was nice, personable, and easy to work with. I also thought the team managers were very nice and helpful. As a team they did a great job getting my family the perfect car.

Delilah

Feb 21, 2015

The whole team was friendly and helpful such great service extremely pleased with our salesman Michael as soon as we got to door he opened it for us and helped us out so very much was very thorough about every detail and was super friendly and patient. We weren't expecting to leave with a brand new car so we were very pleased with how everyone worked with us definitely will go back again

Susan

Feb 14, 2015

Very clean. Nice customer waiting area--easily accessible coffee and water and plenty of space to sit and tables, if needed. Service team very friendly. Coupon for free carwash since weather would not allow it that day.

Eileen

Feb 13, 2015

Although it was a long day, the waiting area was comfortable and clean. Everything was explained thoroughly and everyone was friendly.

Gary

Feb 13, 2015

It is always a pleasure to come to this dealership. Service is great, friendly, and courteous. Very clean facilities. Comfortable waiting area.

VINNIE1943

Feb 8, 2015

I JUST BOUGHT A NEW KIA SOUL FROM THIS DEALER . EASIEST DEAL I HAVE EVER HAD. THE MAN TO SEE THERE IS MY NEW "PAL" QUENTIN "Q" STANLEY. HE WAS THE MAN WHO SOLD ME THE KIA SOL. IF YOU ARE INTERESTED IN A NEW KIA, I HIGHLY RECOMMEND NOT ONLY THE DEALERSHIP BUT EVEN MORE MR. STANLEY. ON A SCALE FROM 1 TO 10 I WOULD RATE HIM A 27 !! DON'T EVEN THINK ABOUT IT -- IF YOU WANT A KIA -- GERALD KIA IS THE PLACE -- QUENTIN "Q" STANLEY IS THE MAN . SEE YOU THE NEXT TIME FOR MY NEXT KIABEST REGARDSVINCENT KENNY

Katekoz

Feb 4, 2015

Quentin was great! He was very personally and did everything he could to make me happy! Thank you so much for all that you did for me

ahoffer11

Feb 2, 2015

My experience at Gerald Kia was very positive for a first time leaser. The only negative aspect of my visit was the dreaded haggle with the dealer starting high and then coming back down. Just giving a reasonable price first would have been the only thing to make my visit better. Quentin was friendly and appeared to go to bat for me to get a price I could be happy with in the vehicle I wanted. The Gerald staff went out of their way to work with us and help a 4 kia vehicle kia family stay a kia family. The paperwork process took longer than I would have liked but Quentin was understanding and kept us up to date on where I stood in the process. He apologized for the long wait and made sure the experience could be as good as possible.I look forward to maintaining the relationship with Gerald Kia and Quentin Stanley.

masdfsl

Jan 28, 2015

Quentin was the best to work with. We asked a lot of questions and he was patient and also very thorough. He was also very kind and helped to make sure that our 4 year old was taken care of throughout. It was great, from start to finish. I would totally recommend Gerald, Kia and of course Quentin!!! Oh and the car is great too!

cjmcgill

Jan 25, 2015

I went to the dealership on a random day with the intention of "test driving" a Kia Optima. I was excited when I pulled onto the lot and the color (BLUE) I wanted was the first one I saw when I pulled up. I was paired up with a salesman, Quentin, who reminded me of a long lost friend. We conversed as if we had known each other for years and through that conversation, Quentin figured out exactly what I was looking for. He was completely honest with me along the way letting me know what was unrealistic for me, but he made up for any uneasiness by offering other positive options. In the end, I was pleased with the service. Suzie even won my son over by keeping him company through the long process and giving him a few keepsake items. The staff at Gerald Kia of Naperville made me feel like family from the moment I arrived until I left and I could not more grateful for them all!

Cb

Jan 9, 2015

Quentin was very knowledgable and helpful in helping my select my brand new Kia Soul. He walked me through the process in buying my first new car all by myself! I most certainly will return in the future! Christal "Soul"

RyanD

Jan 6, 2015

As the title says, this was my first time buying a car on my own, no parents or older person to help out. After talking with quite a few dealers I decided to make the 45 minute drive out to Gerald Kia in Naperville. Not only were they one of the few dealers who had the exact model I was looking for, but they answered my questions very honestly and did not use any of the "dealer tricks" I had experienced with other dealers. When I arrived I was taken care of right away, Mike and Anthony were great to work with, very professional but friendly at the same time, and the entire process was completely painless and actually a bit fun. I left feeling 100% satisfied and I knew they had given me the best deal possible. As the other reviews say, there are a lot of Kia Dealers out there but the employees at Gerald really make it stand out. I would recommend them to anyone. A+ The massive flat screen tv and free starbucks/hot chocolate machine in the waiting area are a nice plus when waiting for service as well.

Nina

Jan 3, 2015

Glad I bought my car here, went to many kia dealers in the area this ones was one of the best for sure. Quentin was so nice!

jmdague

Jan 2, 2015

We were beyond impressed with our experience purchasing our 2015 Kia Soul at Gerald Kia of Naperville. Quentin was incredible to work with - he was very patient with us, had a great personality, and wasn't pushy at all. He blew us away when we told him we fell in love with this car and by some magic he found a way to make it work for our budget. Working with Quentin was a perfect fit for us and the whole buying experience was unreal.

Sunshine

Jan 2, 2015

I came into the dealership with a tough trade and deal to make. Quentin Stanley was honest, down to earth, and extremely professional. In the end I left very satisfied that my best interests were taken into consideration. Quentin and his complete managerial and finance team were highly accommodating, open to my many questions and vehicle changes, and in the end were grateful that I had taken up their whole (yes, open to close!) day. I would highly recommend this dealership and working with Quentin. You will not be disappointed in your experience! I will purchase from this dealership again in a heartbeat. Oh, and by the way, their lifetime warranty and free vehicle maintenance (oil changes, tire rotations, etc.) are a great deal to add to your deal. I have a car which will cost me nothing to maintain for many years and miles to come. Thanks, Q!

Happy Kia Customer

Dec 31, 2014

Best personalized service. Very thorough and my car was serviced quickly.

Bob A

Dec 22, 2014

Nothing to add and to have a minimum character requirement for this space turns me off

Roger

Dec 20, 2014

Good location, good staff, good service. Very professional and customer focused.

T.santoyo

Dec 15, 2014

I loved my expierence at Gerald Kia of Naperville. I got to work with Quentin Stanley who was amazing! He made everything easy to understand and worked with me on everything. He found exactly what I needed. He's so friendly and fun to talk with. He made the expierence wonderful. Such a nice man!!

Metalmafia04

Dec 14, 2014

I had given up on dealerships and their games. Looking for a car for my wife and it was a miserable experience. I had seen on the internet that naperville kia had the car we wanted. My wife called and got Quentin "Q" on the phone. She said maybe we would stop in that night or maybe it would be next week. She was impressed with "Q" enough we went that night. It was 10 degrees outside. When we showed up unannounced"Q" had the car inside warmed up , washed and ready to show. That car didn't have exactly what my wife wanted. Found out my sister in law got a huge discount on a Hyundai if we went that route. We were so impressed with "Q" that we bought from another Gerald dealer. When I called to tell " Q" he was great about it. My wife was so impressed with him that we stopped in "45 minute trip from us" just to tell him thank you. So if your buying from naperville kia "Q" is the guy!

panchoandlefty

Dec 8, 2014

The dealership made a mistake. The car they sold us did not have a certain feature we had agreed on. When we discovered the omission the next day, we immediately contacted the sales department. Right away, they recognized the error and offered an exchange for a properly equipped car at no price increase. This swap definitely cost the dealership some money, but throughout they were apologetic, and willing to do everything necessary to set things straight. So OK, maybe the mistake never should have happened. It is easy to have a good experience when everything goes well, but you often find the true nature of someone when they have a set a mistake to rights. Gerald Kia did just that, and they have our absolute respect and thanks, along with our highest recommendation.

katmar06

Dec 6, 2014

I have never felt as comfortable & confident with a car buying transaction as I did with Gerald Kia. Quentin & Anthony made my husband & I feel confident that we were getting a great deal. I love my new 2015 Kia Sorento. It has all the bells & whistles you can think of. My husband purchased an Optima from them & I ended up leasing my Sorento. We've been through many car buying transactions & this has truly been my favorite thus far. Quentin was so friendly & welcoming & Anthony was the deal maker. I honestly felt like family every time I walked into the dealership. I highly recommend these guys, as well as Kia, for anyone's next car purchase or lease!

ccreport

Nov 28, 2014

Michael Nielsen and the whole team was very knowledgeable about the product. Wasn't pushy and annoying, like other dealers. Just a pleasant, professional experience. I purchased the Kia Cadenza.

Bacevedo2

Nov 16, 2014

Quentin Stanley was great to work with. I met with him a month before seriously looking to buy and he put no pressure on me. When I was ready I knew there was no one else I wanted to work with. He was personable and worked to find the best fit for me. I would recommend working with him to buy a car. The next time I am in the market I will be sure to start with Quentin and highly recommend him to any friends or family in the market for a new car.

gian.vissepo

Nov 15, 2014

Very good experience with Shamir and the sales staff. They respected my time and listened to what I was trying accomplish purschading a new vechile.

dmagni1

Nov 12, 2014

The entire group was pretty helpful and very lively. Mike Nielson was thorough and worked with me during and after the sale, providing excellent customer service every step of the way. I purchased the Kia Optima and am extremely pleased so far. I was pleased with my trade in value and with my final price. Gino, Anthony and Ryan were also quite helpful even though I kept them well after closing. Thanks, guys for a very pleasant car buying experience.

singgriz

Nov 10, 2014

Quentin Stanley got me my Kia Soul! My husband and I drove many cars before coming to Kia. When we got there, we were only interested in a Soul, but the price/options was not the right package. Quentin found us the right car, and worked hard to negotiate a great trade-in and a great final price on the Soul. He understood that I am not interested in gizmos and gadgets. He had a great sense of humor, and was not the slightest bit pushy.Thanks, Quentin, for getting me my sunroof and a car that starts with a key!!

galllant

Oct 31, 2014

I wanted a Kia Soul that was in my budget and these guys made it happen. I had been to a number of dealerships in the area and while lured in by promises, when I got there the terms were different than what I had been told over the phone. When I got to Gerald Kia, Mike led me to the car that was much more than I was even looking for at a price I sleep comfortably with. I love driving it, probably the best car I've ever had. I'm not an easy guy to please, but Mike was more than patient and didn't seem at all irritated by questions and requirements that I know bug most people. I felt very at home there, a beautiful new place that I look forward going back to for service when needed (Keep the Starbucks coffee hot and that huge HD TV on!) Love the way Kia is making cars and the way the dealership ups the warranties from 10 years 100k miles to the lifetime I own the car. Nice to be part of their family.

Janique81

Oct 31, 2014

There is so much to say about Gerald Kia Naperville I don't know where to start. This is by far the best car dealership in this area. I have been to multiple Kia dealerships looking for a Kia Optima. My car buying experience was horrible. Not to mention on the many phone calls I made. I wasn't considering visiting this dealer (Gerald Kia) because they were to far. I called and ask about their inventory and DID NOT want to come in because I visited three other Kia dealers. So this call was more of a call just so I can say I contacted all the dealers in Chicago and the surrounding areas. Gino (Manager) was the first guy I spoke to over the phone and he was really nice. He answered all the questions over the phone and asked me to come in but I hesitated and he said that he would try his best to help me, so I decided to come and visit that night. When I arrived, I was so irritated with the other three dealerships I visited, that didn't want to hear anything Anthony (General Manager) had to say. Yet, Anthony searched and searched for me a vehicle. I only wanted to stay for twenty-thirty minutes because I wasted so much time before and I knew I would end up leaving carLESS again.Unfortunately, that didn't happen and I stayed for hours until they found me a car. Quentin, took me on a test drive and answered all of my questions about the the car. His customer service was exceptional. I purchased the car and then it was finance time. Joe (Business Manager) explained everything clearly and didn't rush me out as if he was trying to get the deal done. The sincere dedication this dealership gives is unmeasurable. I really wish this was the first dealership I visited because it would have cut down on a lot of my time wasted not buying a car dealing with the dealerships. I NEVER felt as if they were the horrible car sales guys trying pressuring me to purchase a car I didn't want or even trying to hassle me out of money because I'm a woman. I'm VERY happy with my new car and all of its features. You know how a business runs and operates by the management team. So a big huge THANK YOU to Gino for trying your best to help me and answer my questions over the phone. Which eventually led me to come in. To Anthony for searching tirelessly for me a car, which eventually led to me being happy about the car. To Quentin for answering all the questions I had about the vehicle and also led to me purchasing the car. To Joe and the guy who detailed my flawless new car, just know that you are just as important. I don't know who "Gerald" is but all of the employees I met gives Gerald a good name. Gerald Kia is a true definition of teamwork in a good way. Thanks so much everyone!!!

rene.gomez.79827803

Oct 29, 2014

Mr Quentin stanley was very professional. He explained to me every detail about buying a car. He made me feel at ease. He also was friendly and very helpful he answered all of my question I would have no problem recommending my friends to salesman Mr Quentin stanley at Gerald kia naperville.

rojo2014

Oct 26, 2014

My family and i had an overall great experience. Quentin, Kenneth, Ryan and Curtis were all very professional. We appreciate their hands on personable approach. More than a car buying experience. We feel as though we've met friends and neighbors.

JamSam

Oct 19, 2014

Quentin greeted us at the door as we arrived at the Kia dealership and immediately put us at ease. He listened very well to what our needs and desires were in buying a car. He was not the least put pushy. He related well to our circumstances and priorities and was an an absolute sweetheart.Ryan the Finance Manager was equally kind and listened to our needs and did not push either. He was quite patient in explaining the various options and pros as well as cons to each option. We drove away in our new vehicle feeling blessed without any regrets whatsoever and would highly recommend this dealership.

crizzo411

Oct 13, 2014

This was the best car buying experience we ever had. We dealt with Quentin Stanley and Ken Moy. Both were very friendly and helpful. You could tell that both take pride in what they do. They were extremely helpful in finding us a car that fit our needs and budget. We did not feel pressured or pushed into making a decision. I recommend either Quentin or Ken at Gerald Kia in Naperville to anyone that wants to buy a car in a stress-free environment. Quentin and Ken are AWESOME!

nobel.chen.7

Oct 13, 2014

Roy and Ken were very professional and made us a nice deal. We love the Optima and the dealership facility is bright,modern and spacious.

megrose28

Oct 12, 2014

I usually can not stand going into dealership but with Quentin Stanley I did not have a terrible experience. He was very friendly and helpful. I will be recommending him and the dealership to many people I know. Thank you for getting right down to business and making it an experience I will never forget!

6306242924

Oct 9, 2014

Rolan was very professional and knowlageable about the Rio. tjis is our second Kia, Sedona 2009. He treated the sale to the point without being pushy. Being senior citizens we appreciated his sales approach.

SoccerchickLO89

Oct 9, 2014

I just bought a Kia sportage and had the pleasure of working with Quentin! He was knowledgable and very personable! He kept me laughing the entire time! He wasn't pushy and was understanding when I told him I was just in the market checking out different places. After my experiences at other dealerships (pushy salesmen and outrageous prices) I came back to see Q. I would recommend him to all my family and friends!

lkolzow

Aug 29, 2014

My husband and I had been thinking about getting a second car for quite some time. We made Kia our first stop in the process to look and see what our options were. Quentin greeted us right away, talked about what our needs are, and gave us some great options. We weren't ready to buy at that point (wanted to check out a few more options) and Quentin wasn't pushy at all. He totally understood. I'm also not the most knowledgeable on cars and he made me feel very comfortable asking any questions. We checked out a couple different dealerships and honestly, the customer service wasn't one fraction of what it was with Quentin. Other salesmen were too pushy or seemed not to care at all. Quentin is warm, friendly, understanding, and feels like a guy you've known for years- so of course we went back to buy our car from him. He set the standard for customer service, and no one else came close. Thank you Q!!! We love our new Rio EX :)

Fan of Soul

Aug 20, 2014

We love the Soul fully loaded. Fun Spacious perfect for traveling and fishing. Not to mention the cute profile. Looking forward to cruising in style! Thank you Quentin for a wonderful sales experience!

Tim Steele

Aug 16, 2014

Suzie sold us our Kia Rio back in October of 2013. Even thought it was a sub-compact she treated the sale as if I was buying a high-end luxury car. She had fantastic knowledge of the car, walked me around the vehicle and showed me everything there was to know about the Rio inside and out. Almost a year later and we are loving our Rio and are very happy with our purchase. Suzie is a top notch saleswoman.

Debra Henry

Aug 12, 2014

I went to the Naperville Kia Dealer and greeted by Sales Consultant Quentin Stanley. Quentin was very pleasant and accommodating to my purchase request of a Kia Rio. I came in with my own requirements to make a purchase and Quentin met each need. After going to several other dealers, Quentin was the only one that heard my request and made sure that's what he gave me . I'm very pleased with my purchase from Naperville Kia but mostly because of Quentin's great quality customer service.

Stephkantorik

Aug 2, 2014

Extremely satisfied with my experience and the purchase price of our new Kia optima. Q could not have been more friendly and easy to work with. Even the finance team and managers were very pleasant to work with!

Bonis

Aug 1, 2014

The Kia Sorrento was just one of the SUV's on my list of cars to test out, but once I drove the vehicle I was able to assess that it should move to the top of the list. That being half the battle, I then had to brace myself for negotiations and finagling it takes to purchase the car. But alas, no worries...it was quick and seamless! Quentin was not your typical "pushy" sales person and made it a comfortable and pleasurable experience. My eight year old accompanied me on this journey and while she was incredibly patient, she was also got very hungry...lunch was served (thank you for that!). It's those little extras that mean a lot, and let you know that your business is appreciated. What is really great is that I have since returned to the dealership with questions/concerns and Quentin has resolved, or is resolving them. I would be glad to refer him to any of my friends who are looking for a vehicle.

kjhuggi

Jul 23, 2014

Quentin is hands down the best sales consultant I could have imagined to work with. Buying my Kia Forte EX was my first car purchase, so I was a little worried because I didnt know what to expect. Quentin made the process so easy and SO much fun! He clearly answered all my questions and explained to me all the options, prices, and features that Kias had to offer, all of which blew me away. Plus his awesome personality and funny jokes didnt hurt in making the process all the more enjoyable. I am absolutely in love with my Forte, I have the biggest smile on my face every time I drive my car. I have the best car on the road and thanks to Q, I know there is not any other car out there that would be more suitable for my wants and needs, especially at such a reasonable price. The Forte with the specific features and color I wanted was not at the dealership by my house, or anywhere in Illinois for that matter, and Quentin worked so hard finding the exact one I wanted in another state. He worked it out so the car was at his dealership in 3 days, and I did not have to pay a penny for the tow. I could not be more grateful for his dedication and diligence to making his customers happy. Also, the extended warranty that Kia offers is one to not pass up! I have complete confidence that my new investment will be kept in top-notch condition thanks to the extended warranty and knowing Quentin will always be there for me if something comes up. I have been telling everybody that when they look for another car, whether it be new or pre-owned, that they need to check out Gerald Kia. When its time, my mom will be going to Kia for her next car purchase because we were both so pleased with our experience. Thank you Quentin for being such a positive advocate about your work and for making this such a positive experience. We will definitely be seeing you again! Thanks Gerald Kia!

mallory.prouty

Jul 20, 2014

My mother and I went to Gerald to test drive a Kia and although we were not in a situation to buy at that time, we did not feel pressured and we enjoyed the experience so much that we went back a couple weeks later to buy. Even though it was a lengthy transaction, we came away feeling that Q and Jason had given us their best service and had really worked to meet our requirements.Thanks for all the help! I love my new Kia Forte 5 :D

Jmharper

Jul 11, 2014

Quentin was great! Very friendly and down to earth! He will sell me my next car too!! I would suggest him to any friends/family.

Jschwarm

Jul 6, 2014

Getting my life turned around post divorce, I knew I would need to replace my aging but beloved truck, I told Quentin Stanley my situation. He was patient and very helpful. Got a good price on my trade in, and picked out a kia soul I could not enjoy more! This was the least hassle I have ever experienced in buying a car. These guys are polite, know their product and I didn't feel hassled. Well done!

lhildebr

Jul 1, 2014

I came here to purchase my first car after researching four or five different dealerships in the area. The customer service and deals offered at Gerald Kia were incomparable. I had a pretty good idea of what car I wanted to buy - a Kia Soul - and Quentin helped me to decide exactly what model and features I wanted in my new Soul. The first time I was there, he even stayed almost two hours after the dealership normally would close to go through the different options with me. He's enjoyable to talk to and spends the time to go through all of the details with you, answering questions along the way.I hadn't made a decision yet - and didn't plan on buying a car that night anyway - so I told Quentin that I was going to do some more research/price comparisons and that I would let him know the next week when I had made a decision. The nice thing was - he didn't call repeatedly and bother me like some other dealerships did. I called him the next week and told him I had made a decision and I wanted to come in to buy. Since Gerald Kia didn't have the exact model/feature/color combination I wanted in stock, I got a step up model for the same price we had negotiated to initially. Overall I got a GREAT deal, I'm happy with my new Soul, and I had a great experience at Gerald Kia! Thanks guys!

battyann

Jun 30, 2014

Quentin was the main reason our experience was so positive. He put us at ease and kept us laughing. We got a great price on a certified used vehicle. We did have to wait a really long time to see the finance guy which was very frustrating and we weren't too pleased with him. We wouldn't have stayed if it weren't for quentin and the great price the car was selling for.

djnock

Jun 27, 2014

After getting all questions asked/information on the car I was looking at 4 days prior to purchasing, the process ran extremely smooth and the sales associated ("Q") was very knowledgable on the car I purchased. The part I liked the best was that they did follow up to see if I had any other questions, but did not get overly aggressive. Overall a pleasant experience and am happy with my purchase.

bdear1

Jun 26, 2014

First and foremost I would like to say how awesome Quentin was. He was very patient, professional and persistent. Not persistent against me, but for me. I told him my must haves and he tried his best to make sure I had every one of them, although the manager would not budge on a remote starter ;-) Anywho, best experience ever especially for a first time buyer as myself. I will definitely recommend this dealer to my friends who are in the market for a new vehicle.

Warrantcwo2

Jun 21, 2014

Mr. Stanley was a very informative when it came to Kia products.He answered all of our questions in away that we understood more about the different cars.He is very good with his people skills. I would surely recommend him to any of my friends whow is looking for a new or used car.

Donnalap

Jun 15, 2014

Quentin was great to work with. The process was quick and painless. Best dealership experience ever! (and I've had my share) Would definitely consider buying again from him.

anniefbanks

Jun 11, 2014

I was reluctant to give up my 17 year old car, but "Q" made the decision easier. His knowledge, outgoing personality, and patience sealed the deal for me. "Q" is a keeper - great salesman - great person!!!!!!

Num1nolesfan

May 30, 2014

Quentin was a pleasure to work with getting our first new car ever. Couldn't be happier with the outcome. Thanks 'Q'. And mike was great too.

Rgoins

May 28, 2014

Great and honest man to work with. Had a great experience buying a car from him and he was able to work with me in getting everything I wanted. You wont be disappointed working with him.

KonradE

May 27, 2014

'Q' is a friendly, knowledgeable salesman. We are very happy with our experience and our new vehicle. I would recommens Q, Gerald and Kia to anyone in the market for a new or used vehicle.

Bigshotfuller

May 12, 2014

Quentin Stanley provided for the best car-buying experience of my life.He was friendly, knowledgeable, attentive, and efficient.I feel that he gave me a fair, good deal on both the new vehicle and my trade -in. I will recommend the dealership and Quentin to everyone I know.Selling cars is about making authentic connections with people, and Quentin does just that.

Neeni22

May 3, 2014

Very pleasant experience! Quentin was very helpful and knowledgeable. He took the time to explain everything really well. He was patient and not at all pushy. I'm happy we were able to work together to find something safe for my family that was in my price range. I would definitely recommend to a friend. I look forward to seeing you guys again in the future!

Erick3211

Apr 19, 2014

I worked directly with Quentin Stanley, Jason Allen & Jeff Gerald. They were all a pleasure to work with as I came in originally for a repair after getting rear-ended. I ended up with a newer hybrid model, as I already was driving a 2012 Kia Optima. I am very happy with my experience at this dealership and am sure to buy/lease my next car here too

traceyleec

Apr 16, 2014

Last Thursday we went shopping for a new car. I was between the KIA Soul and the Charger. We went to Gerald KIA first and met Quentin Stanley. He was very knowledgeable of the Soul and willing to answer any questions we had. When we had test driven a Soul and looked at the ones in the showroom we were impressed. We went over the features for quite a while. The floating trunk compartment is one of my favorites.We then said we were going to look at the Chargers and make a decision. Here's the additional impressive part about Quentin: He said Chargers were good cars too, he never bad mouthed them or tried to show us how much better the Soul would be for us. He said he hoped to see us again soon. We looked at the Chargers and we decided to return to Gerald KIA because of the way we were treated by Quentin. He is so genuinely honest, you can just tell he has a good heart. We have already recommended Quentin to several patients. We will continue to tell people about our great experience at Gerald KIA and send them Quentin's way!

guzzino3

Apr 11, 2014

My husband & I spent a lot of time researching, visiting different dealers and doing several test drives to find my perfect car. This was a huge decision for me & I wanted to get it right and not rush in to anything. I was completely stressed during this process. Out of every dealership we went to, Kia was by far the best! Friendly & knowledgeable. I walked out of two other dealerships just because of the pushy, arrogant sales people who couldnt seem to answer simple questions. If I dont like your sales person then I definitely won't be buying a car from them. I did not feel that way at all in dealing with Jacob Hernandez. He was able to answer all of my questions and at no point did I feel pressured. The fact that he was so patient during this difficult process made it very easy to come back. If we emailed him, we had a response within minutes. He truly worked hard for us - I know we were difficult at times! He went out of his way and worked very hard to get us exactly what we wanted. I want to mention the rest of the staff as well - everyone was so friendly! Jim Whitgrove was also amazing - he had so much patience with us, I can't thank him enough for working so hard for us as well. I know we did not make it easy! After all the cars, sales people & test drives, Kia stood out hands down. When it is time for a new car or to get my son a car, Gerald Kia is where we will be going. I love my Sorento! I truly made the best decision!

trieser

Mar 23, 2014

I have owned two Acura TLs over the past 8 years. My current TL just came out of warranty and I have been researching vehicles that might be more affordable and that do not use premium gas, but still offered the luxury I have become accustomed to. I have to say that my Acura dealership's Service Department has superior customer service so it was very important to get both a car I would love AND a great Service Department! I have been very impressed with the KIA and a friend of mine purchased an Optima 2 years ago and he could not be happier. When I arrived at the Gerald dealership, I was greeted immediately at the door with a friendly smile and handshake. Steve, the salesman was courteous, friendly and very informative. Very quickly I was introduced to the Manager, Jason Allen, who let me know that if there was anything he could do to make my experience better to let him know. I felt immediately at home and knew that they would do the best job they could for me. I took under an hour, and I ended up negotiating on a new Kia Optima and I could not be happier with the entire experience. I traded in my TL and was given an excellent price for the trade in. I planned to pay the balance in cash, but in order to qualify for an additional $1,000.00 incentive, I needed to finance the balance. No problem. Joseph Khalil, the Finance Manager was very professional, courteous and friendly. He knew I was running short on time so he explained everything thoroughly but was very efficient at getting all the paperwork signed in a very timely manner.As soon as I left the dealership, I posted a short review on my Facebook page and have already had 2 friends who are both in the market for a new car, ask me for my salesman's name. I would absolutely recommend this dealership to anyone and everyone! I would rate my overall experience a 10!!!

shayshay9786

Mar 21, 2014

This is by far the best car dealership I've ever worked with. I went in on a Saturday looking to see a used Kia Optima EX with the premium package because I couldn't afford a brand new one. I was immediately greeted by John and he showed me a used one I found online. It wasn't exactly the one I wanted so he gave me options on a brand new car. He made it very clear that he would do whatever it took to get me at the monthly payments I wanted to be. He was very honest and took the time to explain all of the clauses to me. I ended up walking away with a Optima Hybrid Ex which has all the bells and whistles, including navigation, and my car payment was exactly where I wanted to be! I will definitely go back to John.

Sherrick23

Dec 12, 2013

I bought my car from Brandon in August 2013 and It was the best experience I have ever had at a dealership. He helped me out and gave me a great deal (exactly what I asked for) right off the bat. To this day I go into Kia and get a wash and I sit and talk to him for sometimes an hour. Hes a great salesman and a great guy who didn't really care about making the sale and didn't take advantage of me. I had been to many dealerships before Kia and I bought the car at Kia Just because of Brandon. I actually hated the idea of driving a Kia but I never looked back and don't regret it at all. Thank you Brandon I hope you move up over there. I will recommend this dealership to anyone and GO SEE BRANDON! Thank you!

michael63434

Oct 12, 2013

I met Mike when I walked in, and felt as if I'd known him for years. He is a straight shooter with a good sense of humor! Employees Luke Mike are why I keep going back to Gerald Kia.

Carlygirl1

Oct 7, 2013

At the onset of my visit I already knew I was prepared t o purchase KIA FORTE. It was just a matter of what dealer I was going to buy it from. Obviously one would want to stay nearby their home for convenience reasons. So my purchase was between 2 dealershipspretty straight forward.Upon arrival at Gerald Kia I was greeted by Michael Gately who carried the sale thru from start to finish. Mike was straight forward, prepared to answer each and every question, forthcoming and very likable. He accommodated my needs financially without much haggling which is always a fear when purchasing a car. Mike did not "push" me to buy a carhe merely guided along the process. My new FORTE was washed, filled with gas and ready to go in just a few hours while I did paperwork and the finance application. Since that evening Mike has checked in to see how it's going and has reminded me that both he and Gerald Kia are there for me for whatever needs I may have. Thanks Mike Gately and Gerald Kia.

elenaw1935

Sep 28, 2013

My experience with Gerald Kia of Naperville was exceptional. Upon our arrival we were greeted with professionalism, by Brandon Miller, and at no point did we feel pressured. We did some research ahead of time and knew exactly which car we wanted to purchase. We chose this Kia dealership after a horrible experience at a different one and after sharing this information with Brandon, he went out of his way to make us feel comfortable from beginning to end.If you are looking to buy a new car, check out Brandon Miller at Gerald Kia of Naperville. He is very knowledgeable, professional and ethical.

barrerafam

Sep 27, 2013

I just purchased my first Kia from Gerald Subaru Kia of Naperville. Brian Westhoff did an outstanding job showing the various Kia SUV models. He is very knowledgable about the products and made buying a new car painless. I recommend Brian Westhoff for a hassle free car buying experience.

Neighbor18

Sep 26, 2013

I would have given this delaership over five! They Went above and beyond. Buying cars is not usualy a fun thing, however Micheal and Jason made it hard to leave. The prosess was quick and yes I must admit FUN! I loved that they were honest , yes thats right honest and straight forward. I had been to four diffrent dealers and have been looking and reasearching for two months. I was given the song and dance at the other three and was ready to give up , until I went to meet with Michael and Jason At Gerald Kia . Thank you for going above and beyond and for my brand new Kia soul! WHOOT WHOOT!!!! : )

brlepenske

Sep 9, 2013

Brian Westhoff did a great job taking care of my wife and I as we were shopping for a midsized family sedan. Brian made sure to go through each of the benefits of the Optima that set it apart from the competition. We test drove one model Friday night and I returned the next day to take another for an extended test drive. I emailed Brian ahead of time and he had one all set up for me and ready to go when I got to the dealership. He had even went through the added work of trading another dealership that morning before I got there for a car with the exact features and color I was hoping for. This probably saved me a couple hours of time sitting at the showroom waiting to see if we could get the right car later. When we got to closing the deal Brian was extremely patient and pleasant with my wife and I even has we had our two young children with us. I could tell he was looking out for our best interests. I would definitely recommend Brian to others that are looking to purchase a Kia.

ghuber42

Sep 4, 2013

We were treated like valued customers. We did not intend on buying a car during our first visit (although we had targeted the Sorento on our short list), but it quickly became apparent that our interests were being dealt with in a very fair and honest manner. Brian was not only extremely friendly and respectful, he was also knowledgable and engaging. I am truly satisfied with deal we agreed to, and I am overwhelmed with my new car...it's perfect for us! I also have a lot of peace of mind knowing that I have the industries best warranty standing behind my purchase. I've purchased a lot of cars, and I can honestly say that this was the best buying experience I've had. Kudos to Gerald Kia and Brian Westhoff (and Dean in finance).Thanks,Greg and Colleen Huber

klo2383

Aug 18, 2013

Brian was excellent to work with. We took the Optima for a test drive and he was very knowledgeable about the car, the company, and my options for purchasing the car. He walked me through the the features in the car and showed me how everything works. I believe we made the right decision. Thanks Brian!

scottrholub1

Aug 13, 2013

I would like to say that Brian Westhoff is the best sales associate on your team.I looked at many cars at other dealerships in the area for about 1 year.No other dealer could even get close to meeting my standards.The purchase was smooth.The car is fantastic!I would not trust anyone else to help me buy another car other than your man Brian.

jzaleski

Aug 10, 2013

As a customer I was very satisfied with the customer service that Brian provided us with. He did everything in his power to make sure that we were happy. He showed us multiple options that provided what I was looking for in a car. He was very patient and kind towards us while we made our final decisions. Coming to the Naperville Kia was the best decision of my life because I am now an owner of a Kia Optima which has been my dream for the longest time ever. When it comes time to switch my Kia for a new one I will most definitely be back!

Tanya2013

Aug 3, 2013

After a bad experience with another dealership I was really leery of starting this process over again. I was looking for a specific car, and would be traveling out of state. I had tons of questions. Michael Gately handled each and every one of my questions and requests in stride and with patience. This transaction could not have gone more smoothly. All of the ground work was done over the phone and through emails. When we arrived he went over the car from top to bottom, we signed a few papers, and were out the door in no time. I would not hesitate to travel the 7+ hours again to buy another car from Michael. Peace of mind is well worth the drive. We love our Kia. Thanks Michael!

PollyKam5

Aug 1, 2013

My husband Jeff and I purchased a Kia Sorento from Gerald Kia. We were just looking when we pulled into the dealership. The main reason we went to Gerald first was because of their Lifetime Warranty.... the reason we stayed at Kia was because of Michael Gately. From the minute we met him, he was professional, courteous and extremely knowledgeable about every car in the showroom. Michael was able to help us narrow down our choices and kept our personal preferences in the back of his head. He sat and talked with us about what was important for our family and why. He was helpful with the financing as well. Michael is what people should be looking for in a salesman. He is the main reason we would purchase another car from Gerald Kia.

santiago1276

Aug 1, 2013

My experience at Gerald Kia was outstanding overall. I came in with less than 30 mins left before closing on a Saturday and ended up staying far past closing time. I worked with Mike Gately who was very down to earth and personable. Never once rushing me or my family or giving the impression that he wanted to end his day and go home. Mike gave us his full attention and effort and got me the deal according to the terms I told him I wanted to work within. I came in driving a 2011 Optima EX with only the intention on browsing and left driving a 2013 Optima SXL. Mike's efforts, the fact the he kept me constantly in the loop on what was happening at each point of the sale as well as his friendly, down to earth personality was THE reason I bought the car that day. Anyone can sell a product. Mike goes beyond. Being in outside sales myself, I appreciate and value the type of efforts and level of customer service I received from Mike. The fact that Gerald Kia has the type of eye to hire someone of his caliber, puts my trust in them for future business and I'll gladly recommend them to anyone. Thanks for the great service Mike.Ric

dvlaporte

Jul 31, 2013

Had some pretty awful credit because of military experience and a divorce and Michael went out of his way and jumped through hoops to get me into a car. I was walking 4 miles 1 way to work every single day just to try and fix everything and developed shin splints which later turned into stress fractures. No other dealer would even listen to me but Kia told me from Day 1 they would help me and find a car. Less than a week later I was driving off the lot. 5 years in the Marines 2 deployments to Afghanistan 1 to Iraq and 1 to Haiti and Kia took the content of my character into consideration and not just the number on my credit. This means a lot more to me than anyone could realize. Thanks to Michael and the entire Kia Team you guys are rock stars and I'm sure Ill be seeing you again.

bodiwar52

Jun 25, 2013

Kai, I want to express my thanks to you for the courteous and professional manner extended to me and my wife during my recent purchase of a 2014 KIA Sorrento from your dealership. We have relied on your expertise and your ability to search for and find the perfect vehicle, according to our expectations. You have yet to disappoint us in this endeavor, and we are very appreciative of this. Buying a car is at best taxing and time-consuming: therefore, having a knowledgeable and honest broker is indeed rare. Having the extra bonus of feeling a personal bond with this individual is even more unique.Kai the customer service you provide is excellent; I will definitely be buying my next KIA from you and will not hesitate to recommend you to my friends or anyone else looking to buy a car and feel comfortable in that decision. Prior to the purchase I always appreciated the prompt, professional service I continuously received. This service convinced me to make my recent purchase. I would highly recommend your dealership to any person seeking either service on their current vehicle or purchasing another. Thanks again

Roger Herdrich

Jun 24, 2013

Kai was low key, intelligent and reasonable. He by no means gave us his lowest price over the phone or net, but was honest about teeling us we had to come into the store to get a better price.

Peggy1963

Apr 30, 2013

Glenn was very helpful in helping me pick out a Kia that would satisfy my needs. After test driving the Rio and the Soul, he was able to answer questions I had and made it easy for me to make my choice. I chose the Soul. I had one picked out one that was on special that I could afford. While we started the paperwork, he found another one they had that was a little more expensive but had more incentives that still fell within my budget. He worked with the finance department to get to a payment that I could afford. He was not pushy at all like some sales people can be. I did not feel obligated to purchase anything just because he worked hard to find a car for me. I purchased because with Glenn talking to me he was able to find a car that I am extremely happy with. The car I chose was my decision and I was not persuaded in any way to purchase one car over another. Everyone at this dealership was knowledgeable, attentive and courteous making my car buying very satisfying. This is the 4th Kia bought in my family from Gerald Subaru Kia in Naperville. I would recommend anyone looking for a great car at an affordable cost to go visit Glenn Miller. He will make sure you get what you want and make your car buying experience one to remember.

tagsjr13

Apr 13, 2013

Very disappointed. Words cannot express. No one looked at my trade in, but valued me less $9k less than blue book. Not sure how they did that without looking at the car. Spent an hour with the salesman just to complete an application, to be told in 10 minutes that my credit and trade value made my expectations unrealistic. He put his hand out and said "good luck". No discussion or negotiation on the trade or the purchase price. None. It was just odd, to say the least. The next night I visited 2 other dealerships and they valued my car $7k higher than this dealership and got me 4% on my new car which was the same price as the Kia I wanted. Nonetheless, driving a 2013 Honda Accord at 4% and made $1k on my trade. THIS IS HOW FAR OFF KIA IN NAPERVILLE ARE FROM REALITY. Loving my new Accord, payment, and customer service I got from Honda. Next time, come look at my Kia that I am trading, call a bank, and listen to my goals. While, I will never shop here again, I would say that Bob is a nice guy, but either his finance team or GM discouraged this deal and Bob accepted the "no sale" approach. Good luck, guys!

kgdavis17

Mar 23, 2013

This is our family's very first car that we have bought together and we were looking for the best experience possible. We wanted to find the best price and a friendly dealership that would work with us to get exactly what we wanted. We knew that we really wanted a Kia Soul so we started looking online for where we could get the best deal. We came across a Soul at Gerald Subaru Kia and inquired about it immediately. We were very promptly answered via email telling us a little more about them and the car that we wanted to look at. Over the next week or so we talked back and forth with Glenn and finally got to make it up north to see the car. (we live about 2 hours away so it was hard to make time with a young one at home) The moment we showed up we were greeted warmly and shown the exact car that we had inquired about. Glen worked with us on our budget and got us our perfect car. He was polite and so very helpful. I will recommend them to everyone I possibly can and they will be getting our business again in the future!

cruzf

Mar 11, 2013

I had never purchased a new vehicle before. I never went to a dealership and had no idea what to expect. Prior to meeting Michael, I had went to four other different Kia dealerships. Each experience left me more discouraged. I wondered why people even went through the agonizing process of buying vehicles and dealing with the salesmen and saleswomen that came with the dealerships. Then Michael Gately contacted me. He was no comparison to the other dealers. He was absolutely amazing. He kept to his word, was never misleading and was always willing to find the answers he did not know in a timely manner. He never promised something that he could not uphold. I only had to explain what I wanted once. He made sure that he had the exact Sportage of my dreams. On the phone and in person, he was very approachable. He did not beat around the bush and was very direct. I knew what to expect, there were no surprises. I had learned more about my Sportage in 45 minutes with Michael, than the combined total of 7 hours with the previous dealers. He knew his vehicle. He took pride in his work and truly valued the customer relationship. Michael turned my miserable car shopping experience into a happy ending. I am now the proud owner of a 2013 Kia Sportage:)

tgoodwin19

Mar 2, 2013

SusieWas very helpful. She took care of everything & made sure the car we bought was in perfect shape.She even set up in service for a future old change & made sure we knew which service teamwe where going to be on. Introduce us to service & part,We love our new Kia Soul 2013.Great sales person.Theresa & Paul Goodwin

joelcraig23

Feb 21, 2013

My experience began by requesting a quote online for a new Kia Soul, which I received very quickly. The price was better than what I had expected after doing research on KBB and other sites. I explained to Mr. Gately that I was awaiting an insurance settlement and would get back to him once I was more certain of its arrival. In the mean time, I told him I might be interested in a car for my daughter as well. Another excellent quote! I showed up at the dealership on a Saturday to test drive a new Soul! after receiving a part of my settlement (the rest was expected in a week or so). The car Michael had set aside for me was everything I had asked for, and more. It was love at first drive! I offered to put a deposit on the car to hold it until the rest of my money arrived. He left for a few minutes, came back with a big smile on his face and made it possible for me to drive home with my new car that day. We picked out a car for my daughter that same day. A couple of days later, she joined us at the dealership to "sign her share of the paperwork." When we were done, Michael gave us a tour of the dealership, introduced us to the Service Dept. (and made appts. for our first visits) and then we surprised my daughter by telling her that she could also take her car home that day. The rest of my settlement arrived within the next few days, which paid for both cars in full. Michael Gately and Gerald Kia went above and beyond in making both of us feel important and special in our car-buying experience.

yoohuijuen

Jan 12, 2013

We stopped by to check out some vehicles during the time we were getting one serviced, and was referred to Santiago for assistance with Kia Models. He was more than happy to help us identify our needs and requirements for the vehicle we were looking for and had us test drive one. Since we were still shopping, we did not buy right then. WHen the right car popped up in the dealership, Santiago contacted us and we went to have a look at the vehicle. It had everything we were looking for and more! We were more than happy to close on the purchase there and then. The shopping experience was good and we are very pleased with the service rendered by Santiago and the sales dept.

dutch291

Dec 26, 2012

Glenn Miller sold me a 2011 kia sorento this week. He actually made this transaction enjoyable and pleasant. From the moment he responded to my on-line inquiry (less than 5 minutes) I was convinced that he did not fit the stereotypical car salesperson personna. He is the sole reason I purchased my vehicle from Gerald Kia. His personality and knowledge of the product made me comfortable in sharing my needs and budget. His presentation was clear and concise. I can't say enough things positive about Glenn. He is a graet representative of Gerald Kia and I will refer anyone in the manket for atheir next vehicle to seek his expertise.

jbunk13

Dec 15, 2012

We had a great experience with this dealership. We used the e-price from their website, and received a great price for the new Sorento we purchased. Salesman was very friendly, and helpful. They worked with us on a good price for our trade in, and worked with us with our schedule as well. Very happy with our purchase.Thanks

jmack1121

Nov 28, 2012

Me and my wife met with Michael Gately of the Gerald KIA Sales department. Michael provided us with a great deal of knowledge and insight on the KIA Sorento we were looking to buy. I purchased the KIA Sorento and, in large, was due to the staff at Gerald KIA. Michael did some research for us, answered all our questions, and gave us options to consider before making our decision. It was very obvious to us that Michael was well informed about the KIA brand. His approach was very comfortable and allowed us ample time to make our decisions. I would recommend Michael to anyone considering buying a KIA and Ill consider going back to him for my next purchase. Thanks Michael you made our experience a great one! Thanks,John and MaryAnn McKendry

danakate

Nov 16, 2012

My car was totaled and I needed a new one badly. With less than stellar credit, i was afraid of what my options would be. I knew i wanted a kia sportage, but needed it to be the right price. I tried looking at Honda for a CR-V, and they were not nearly as friendly, quickly gave me a number, and that was it. Michael Gately spent so much time customizing my options and really listening and understanding what i needed and wanted. It was an incredible experience. Everyone was extremely nice, friendly, accommodating, and HONEST. I don't think i'll ever buy another car from anywhere else. And i LOVE my 2013 kia sportage!!

popekristip

Nov 3, 2012

I've already recommended Glen to all of my friends who are in the market for a Kia. He worked hard to get us the best deal for our trade in and a great deal on my new Kia Soul. Very happy!

robmarkre

Nov 2, 2012

My wife and I were looking for a new automobile. We zerowed on Kia Forte and Hyundai Elantra 5 door. After much research and deliberation and decided on the Kia Forte 5 door model. Carlos Mendoza [sales rep] answered all of our questions. He arranged for a test drive. Every thing went smoothly. After some thought we decided to purchase this vehicle.To date we are very happy with our new vehicle.

jeanmorris

Oct 23, 2012

Glenn was on top of it. He was getting over a cold and still willing to come in on his day off if needed.....Service excellent..... We had a great experience and will tell our friends and family to go to Gerald Kia!!! J Morris

rocky.ruggiero.5

Oct 19, 2012

Ed Bemis was my sales rep. He was really great. He was honest. Even when it was the answer i didn't want to hear. He was accessible and nice too. I really enjoyed him. Also, the manager Michael Meah was kind too. Both worked hard to help me and I feel they gave me a fair price the "first time" out of the box. It meant the world to me. Plus, the kia product was a good one. I really like the van i bought. Gerald gives you a lifetime on the trans and engine too!! I mean, i can't ask for much more.

sjn082262

Aug 15, 2012

I came in after much research on different cars. I was very impressed with Mike Gately. He listened to what I had to say about the budget I have and didn't try to sell me a car that I couldn't afford. He showed me a used car that was really nice, but he was able to get me in a brand new car in my budget!! I love my new Kia Rio hatchback. It's a zippy little sporty car, but it also has a lot of room! My son and I are both tall and we fit in it very comfortably! It was a relief to be able to go to a dealership where everyone was very friendly and I didn't have to worry about hidden costs. Anyone looking for a good car at a good price and a very friendly, down to earth dealership, go to Gerald and you won't be sorry.

skoobahdiver

Aug 9, 2012

If you are looking for a Kia, make sure you see Glenn Miller. He is straightforward, upfront, and does not compromise integrity for a sale. I recently purchased a Kia Sorento from him and have nothing but positive things to say about the experience.

flybyu

Jul 2, 2012

I was searching for a certain model vehicle and reached out via email to about 15-20 different dealers in my area (Chicagoland) and Glen Miller from Gerald Kia went above and beyond my expectations. He managed to get near the exact price that I wanted to pay for the vehicle and followed up very regularly throughout the entire process. Once we arrived to the dealer everything went very smoothly and was very considerate to us since we had two young children with us as well. He took the time to go through all the equipment on the vehicle and explain and show how everything works to my wife and myself. He even went above and beyond and paid for a usb Ipod cable for us out of his own pocket to sweeten the deal. I know for any future vehicles that we purchase from this manufacturer I will make certain to come back to Gerald and Glen in the future.

CHIEF8094

Jun 15, 2012

AWESOME BOB SOLD ME MY 08 SORENTO THIS RATING IS BECAUSE HIS WORK EFFORT IS TOP NOTCH I FELT COMFORTABLETHRU THE WHOLE SALE!! THAT'S WHY I BOUGHT MY 13 SORENTO TUE JUNE 12TH FROM HIM REPEATCUSTOMER FOR LIFE WE LOVE THIS MAN!! LOOKING FORWARD TO FUTURE SORENTOS SO WE CAN BUYFROM BOB!!YOUR SATISFIED LOYAL CUSTOMERS!!DOUG AND MILDRED DEVITT!!

ppiscione

Jun 7, 2012

Glenn did everything in his power to get us the vehicle we want in the price range we wanted. I would highly recommend Gerald KIA and Glenn to any of my friends and family looking to purchase a new or used car.

jrkahlenberg

May 22, 2012

Glen is a genuinely nice guy. He worked with us for awhile to reach a price we were comfortable with, and ultimately got us into a new car. We are very happy with our new Sportage. Thank you, Glen!

RJZ

May 17, 2012

I went into the dealership over a month ago looking for a car for myself. Ended up getting it from differant manufactor..But came back to Glen at Kia cause now my son needed a car and Glen was great the first time.He was very imformative and friendly. He gave no pressure. I would deffinatly send people to this dealership and to Glen.

kellymu26

May 14, 2012

I recently leased a 2013 Kia Sorento from Gerald Kia, and I have to say I had a great experience. I worked with Glenn Miller, and the entire experience was fantastic. Glenn was very easy to work with, answered all my questions, and really focused on getting me the car and deal I wanted - there were no pushy sales tactics. Everyone we dealt with at the dealership was friendly and helpful. I love my new Kia, and I would definitely recommend to my friends and family to check out Gerald Kia if they are looking for a new car.

tabgirl4

Apr 23, 2012

Michael Gately was so easy to work with and made the car buying process a pleasant one. I would recommend Gerald Kia and Michael Gately to my friends and family and anyone else interested in getting a Kia.

apajkos924

Apr 20, 2012

Mike Terzo made this the BEST new car experience of my life. He was very knowledgeable, he listened to my concerns and needs. I would definetly reccomend Gerald Kia and Mike Terzo to anyone interested in a new Kia.

NewKiaGirl

Apr 19, 2012

We met with Ed on a Saturday evening and he was very polite & honest. For the record, we did visit a Hyundai dealership down the same street and the visit was a waste of time to say the least. Ed made us feel comfortable and was to the point. We ended up purchasing our new car from Gerald Kia due to Ed's great customer service. Everyone that we dealt with at Gerald was very nice but Ed was great. He even put the plates on our new car himself

chicatlin

Apr 10, 2012

I was undecided about what kind of car I wanted or even if I wanted a new car when I first came to the deaalership. I talked to Glen about what I was trying to achieve and he succeeded in making me a very happy customer. I was not pressured, I felt very comfortable and able to voicce my concerns, wants and needs and even more comfortable after they were met!!! WELL DONE KIA...WELL DONE!!!

jaimiecarole

Apr 9, 2012

Mike Terzo was our sales person and he defied all the usual stereotypes that go along with being a car salesman. I was interested in the 2010 Kia Soul that was advertised online. At no point did I feel like he was just trying to get a sale, which understandably is the job, but he was geniunely interested in providing me an experience where I can be comfortable and understand all the features the car had to offer. He was very patient with me and was also extremely personable and fun. I made the decision pretty quickly and there was a lot of time spent sitting around waiting paperwork to be signed etc, and he just kind of hung out with us and we had a good time talking about non car matters. For me buying a car was stressful, but Mike did a great job making me feel at ease and although I had the car in mind prior to visiting the store, he made the decision very simple for me and made the experience a lot better in the long run. All in all I felt Mike was a very friendly, knowledgeable, honest, and genuine person, which obviously is a great combination for someone in his position. As a whole I would recommend this store to anyone looking for a Kia/Subaru or any used car for sale that they have in stock as the experience went about as stress free as it possibly could. Thank you Mike and Gerald Subaru/Kia of Naperville.

djpluvmysoul

Mar 13, 2012

Working with Michael Gately was a dream! I first was contacted by him after I sent out an internet request and he replied. We sat with Michael and spoke on the phone on several occasions before we purchased our new Soul. He was very patient and kind and very pleasant to work with.

keithh6161

Mar 12, 2012

We went in to purchase a new Kia Sorrento. We had contacted Michael via email and he was more than helpful during that exchange. We went in to test drive and purchase at a later time and our experience was great. Would recommend them to anyone.

Darrell C

Mar 11, 2012

well lets just say the typical car sales games. i emailed Mike to get a quote got it and i was happy with the numbers so i went in then when i get i was told that price is for the red optima but i wanted black he say since black and white are in higher demand it cost more but the sticker price is the same.i also want to mention that they put a $698 apperance package on top of the price which is some pinstripe and door trim might be worth $100. but at the end of the day if the price and payment are where i want them its all good.so we work the numbers of course they lowball my trade in by about $2500 which will make the payment way too much but anyway we work on it and we end up $5 a month apart so i say forget it and go home then we are still emailing back in forth and a couple phone calls and we come to an agreement i f i give them al high marks on the survey we will split the $5 and i will get splash guards .so i go in and Mike says the price doesnt include the splash guards which i have an email and text message saying it is included so mike say let me go talk to the mananger Mke V then Mike v comes over talking to me like im 10 years old and says they cant do it i said i have it in writing and he said that my sales guy did tell him about the agreement we made but it didnt matter i was like fine i will walk which i did but not before i let my feelings be known about wasting my time,gas and their shady crap and the fact that my sales guy Mike G just staying up at the manangers desk like a coward while his boss came over nt only did the loos a sale over some$50 splash guards now i will tell everyone i know to stay away

milogto

Mar 10, 2012

Hats off to Glenn Miller! I visited Kia with absolutely no intent to purchase for another "2-3" months which was clearly stated to Glenn. He listened to my concerns and personal goals while he built a plan around them that involved purchasing two new cars. Every time I stopped by he gave me his undivided attention, answered all of my questions and took me on many many test drives even though he knew I wasn't ready to buy. He always made himself available to discuss purchase options and we ended up buying much sooner than anticipated because Glenn put together a deal we couldn't refuse. Great work! I've already recommended Glenn and Gerald Kia to my friends and co-workers!

banana1976

Feb 24, 2012

I recently purchased a 2006 Kia sedona. I went in to the dealership with the mindset to just look around. I was very apprehensive do to a previous bad experiance at a diffrent dealer. Glenn Miller was available to answer my questions. He was very helpful and answered all my questions clearly and without any pressure. I even returned home and came back and he still continued to be attentive and understanding of my concerns. I also was apprehensive about how much the payments would be. The finance department was fantastic. I got a payment plan that I can very easily afford. I was so pleased. All of the salesmen that we were in contact with were very easy going and friendly. No one was pushy or overbearing. There appeared to be a comradery among all of the salesmen. One brought my kids candies and coloring books and another balloons. They also have a wonderful warranty on their vehicles. I would and have recommended this dealership and salesman to friends of ours.When I need another car I will be coming back here and I have never said that about any dealership that I have done business with.

bittrock

Feb 7, 2012

This was the first new car I had purchased in my life. I always received the hand me downs before. Glenn Miller was very friendly and knew everything about the car. He was not a pushy salesperson and helped make my decision easy. Everyone I dealt with at Gerald Kia was very friendly and Professional. I would diffently buy another car from them in the future.

jvmjr523

Jan 27, 2012

I was referred to John Smith by a family friend of mine. As soon as I met him he was like a friend I new for years. Very friendly and fun to talk with. Showed me all the different types of Optima's there was and showed me the one I was looking for. Went for a test drive even though I did not purchase that day. Came back a week later to purchase the car because of the enjoyable time that I had on my first visit. I will always recommend John to my family and friends that are looking to purchase a vehicle.

upsetkiabuyer

Jan 21, 2012

This is the second Kia Soul we have purchased from this dealership. The first, in May 2010, was a good experience. We made the decision to purchase a second one after the first was totalled in an accident. The entire process was a nightmare the second time around. We visited the dealership on more than one occasion and even spoke with the salesperson about which options we wanted on the car (trying to replace what we had on the previous car). We were told that they didn't have the car in their inventory, but they would be able to get it for us, but first we had to go sign all of the paperwork. What they didn't tell us was that once we signed the paperwork they could screw us any way they wanted and we were stuck with the car! My husband and 17 year old daughter (who the car was for) went in to sign. At that time, the salesman showed them a list with 6 items on it as to options we wanted on the car. They were not told that this was an exclusive list, speak now or forever hold our peace. My husband (who had not been involved in the previous dealings with the salesperson) and daughter agreed that they wanted those options. A couple of days later I went in to pick up the car with my daughter. She immediately noticed that it didn't have the spoiler that she had told the salesperson repeatedly that she wanted. When we brought up, he tried to blame it on her ( 17 year old who is not even old enough to legally make a binding contract)by saying it wasn't on his list that they were shown. True, but the color was also not shown, nor were the size and rims we got on the car, etc, yet we got all of those things on the vehicle. It was clearly his error, but instead of standing up and being a man, he tried to blame it on her. The management of the dealership sat there like bumps on a log and offered no solution to this issue. Just tough, you signed for it, therefore, you are stuck with it. No integrity in this dealership. They really should be ashamed of themselves. We will never buy another vehicle from them and plan to spread the word about their unscrupulous actions.

GenXisT

Sep 12, 2011

So I went to Gerald Kia, Naperville for a new car after I had been "shopping" for cars for about a year and a half. Mid August, I test drove the Toyota Camry. I had been dead set on the Camry for as long as I can remember. It was nice, nice ride. Just as I expected. The following day, I test drove the Hyundai Sonata. It was far nicer than the Camry and with the warranty, it pretty much eliminated the Camry as a choice. The day after that, I test drove the 2011 Kia Optima SX. I was blown away! I had to have it. It is so nice. It's a luxury car without the luxury price. Simple as.Rich Evans, my salesperson, was very great to work with. Initially, there was a "hiccup" with actually buying the car due to some unforeseen circumstances on my end. But after a 3 week delay, I returned to buy it. He remembered us, remembered the deal we set up and at the time of purchase (9/10/11, lol) he gave us an even better overall deal than was initially agreed upon 3 weeks prior.Gerald didn't have the car on the lot that I wanted, but with an easy dealer trade, they were able to retrieve it. The only complaint I have is that the one they brought from the other dealership had some curb damage to the front underlip bumper, but I was assured by Rich that this will be taken care of to my satisfaction. I have no reason to doubt him.I highly recommend this dealership and working with Rich specifically. When I first came in and test drove it, he didn't bs me or anything. He didn't even take the test drive with me. That was a first for me. His exact words: "I don't need to sell you this car, this car will sell itself." A truer statement has never been made. And on top of that, he sold himself as a quality salesperson. Often times, they get a bad rap for being shady in some form or another. He was by far the straightest shooting salesperson I have ever had the pleasure of working with and would buy from him again in a heartbeat.The whole buying experience from Gerald Kia, Naperville was top notch. I have rated them 5s across the board because quite frankly, they deserve it. I have been screwed by dealerships in the past, and there wasn't even the slightest of inclination that there was going to be a repeat here. They treated me with dignity and respect and gave me a fair price despite not having the world's greatest credit. The entire staff were upfront with me about everything, answered all of my questions satisfactorily and made me feel like they cared and wanted me to be happy with my purchase. Because of the way they treated me, I am.

pattyquery

Aug 14, 2011

By far, this was the best car buying experience my husband and I have ever had. We are no nonsense type of people and Bob Schiavo addressed all of our needs professionally. He is a great asset to your company and we hope to do more business with Gerald Kia in the future.

jajacks2

Jul 28, 2011

John Smith was great from the moment we walked in the door. He helped me find the best car at the best price for me. He was very helpful and friendly and asked questions that helped narrow down the selections of cars based on my needs and wants. I will be going back to Gerald Kia and John Smith for years.

phickman1

Jul 28, 2011

Went to Gerald Kia just to test drive the new Sportages but ended up leaving with purchasing one. I had not bought in car in about ten years and was quite frankly not looking forward to the whole process. My worries were quickly abolished after meeting and talking with salesman John Smith. John was very friendly, informative, and most importantly listened to what I had to say. Because of John the entire car buying process was painless, and actually enjoyable, from beginning to end. I definitely look forward to recommending John and Gerald Kia to those I know and my next purchase of a new/used vehicle.P.Hickman2011 Kia Sportage SX AWD