Golling Buick-GMC reviews

Lady Leasee

Feb 25, 2015

My first contact was online and received a prompt response and was contacted by salesperson in a timely manner. When I arrived at dealership, I was greeted and treated with courtesy. Information was exchanged efficiently and I appreciated no high pressure or "salesmanship" tactics. A good experience.

Gretchen

Jan 7, 2015

Chuck Eubanks was a pleasure to work with. Very personable, honest, and not "high pressure sales", which I appreciated. There weren't any games like "let me talk to my manager to see if I can get you a better deal." ( I am sad to say I can not say the same for the other dealership just down the road. ) The playroom for my 4 year old son was a god sent. I spent 6+ hours at the dealership over a 3 day period. My son played contently in the playroom during that time, allowing me to relax and really focus on my vehicle selection. The same could not be said about my eperience with my son at other dealerships I visited that did not have a playroom. My husband and I were in and out of the other dealerships within 15 minutes due to very bored and impatient 4 year old. Thank you for the great car buying experience.

Mike

Oct 29, 2014

Maurice Sova get's it...! Unlike so many other salesman I had come upon while shopping at other dealerships he was the first in a long time to immediately understand my expectations for the transaction and work with me to make this very seamless being I was very limited in time due to my business travels. Upon only 2 total visits to the showroom I was happily back in my garage with my wife's new car. Happy wife, happy life...! :) ***I have since brought my mother down from an hour north of the Golling GMC dealership to deal with Maurice on her next vehicle car just because of the positive experience I had with this last purchase.

Judy Childers

Oct 28, 2014

From beginning to end I met with competent, friendly service. Being a woman, buying a car on my own for the first time, I had many indecisions. Car, SUV, then finally a smaller SUV, over about a month, Dave was so patient and helpful with my many questions and switches. I have referred friends already, since my experience has been so good. I must add that I have used the service department in the past and have nothing but praise there also.

Heshua

Oct 9, 2014

I had been trying to have about $600 worth of work done there. Getting to talk to someone was next to impossible. I originally called and left a message with a girl who didn't call me back for 6 days. When she did finally call me back, she said that she was out of the office one day and that they were closed the day before. Their website hours says that they were open, and this was not a holiday...didn't matter at this point, I had already made an appointment. Getting this appointment was incredibly hard. It took 5 days of repeatedly calling until I finally spoke to someone. I had someone take my car in for me who spoke to a man and was getting my car checked in. The girl (Cassie) overheard the name and recognized it as being the guy she called back that never made an appointment through her. She tried to make it so that they wouldn't accept my car that day because I didn't make the appt. through her. They did take my car. I received a call around 11am saying that their internet was out and they would not be able to get to my car that day, and that I would not be able to make another appointment for a week and a half!. I told the guy on the phone that I won't be doing that. I picked up my car and Cassie was there who brought my car around. She asked if I wanted to reschedule and i explained that I would be taking my business elsewhere. She very rudely said to me that they are too busy to answer the phones. While I was waiting for my car to be brought up, a man from the sales department came in and asked for someone to call a lady back, because she had called four times to make and appointment and no one would return her calls. I guess they just don't give a damn about people anymore. They are obviously making all the money they want to make.

JMS

Sep 8, 2014

Although my brother (a GM employee) was able to procure a vehicle for me at a better discount, I was so impressed with how quickly your sales team (John Hopper) got back to me. Even after telling John I was also going to check with my brother for pricing on a pep car as opposed to using his discount at the dealership, John took the time to find what I was looking for. I had called another dealership first as I had purchased my vehicle there 8 years ago, they told me there were no discounts, no deals and no 2014 Enclaves left. I will always recommend to Golling and to John. Thank you for taking the time to actually do the work!! Jan

Rob S.

Aug 26, 2014

Working with your dealership has been the most painless experience I have ever had at a dealership! You folks were able to handle everything we wanted and needed and had us in our new car within just a few short days. From me finding what I wanted on GMC's main website to your delivery, was outstanding!

Buick

Jul 27, 2014

Have had problem with car windows fogging up since we got it new. They said that is normal. Need to run the AC year round to not have the windows fog up. So much for getting good fuel mileage. They do not have good service department at all. Sales department is not bad. Service manage is not friendly person at all. You do not tell the customer that you do not know what the problem is and just leave the AC on all the time to fix problem. Would NOT buy from this dealer again!!

DwightMG

Jul 9, 2014

We call Harvey Blitz and told him what we were looking for and what we wanted as a payment. The next day we went in to the dealer and he had just what we had ask for. We had brought our 5 year old grandchild with us and he really enjoyed the kids area and this gave us the time to talk to Harvey without him saying , I am bored. Your dealership is so very neat and clean. A perfect place to find the car that we love and to make our experience perfect. Thank you

Bruce_Oxford

Jul 5, 2014

From the cheery office staff, to the finance person, to the salesman - each worked hard to help us acquire a new vehicle. The salesman, Dave Johnson, was attentive to our wants & needs and found the car that met our criteria.

Linda

Jun 13, 2014

Basil took care of us. Gave us a loaner which really helped out. The rattle is all fixed. Very pleased.

Shawn

Jun 13, 2014

John in service is wonderful to work with. He is very personable and hardworking. I drive a chevy and take it to this GMC dealership for maint. because of John and the service departments work ethic. I truly enjoy dealing with them.

Eva

Jun 12, 2014

Same as last time, my wife and I had the pleasure of discovering the GOLLING BUICK GMC experience and working with Dave Crowder. He was able to find the Acadia we were looking for in multiple different packages until my wife and I decided on just the right one. He was able to get the only one he could find as soon as he knew the recent recall was lifted and our family couldn't be happier!Thanks Golling Buick GMC!John & Eva RodaLake Orion, MI

Dan the service man

Jun 11, 2014

Took pick up truck in for warranty engine repair and the technician short changed the repair which made the truck be returned for a second repair the technician paid retribution to me by shooting RTV sealant into my console nice guys

David

Jun 11, 2014

I was greeted by friendly service staff who were up front and honest about potential wait time and had the vehicle serviced and ready (also clean and freshly washed) when they said they would.

Thomas

Jun 10, 2014

This was my first experience with Golling Buick-GMC. My Salesmen, Jim Symth faced some issues trying to find the exact car I wanted but his diligence and perseverance allowed him to locate my vehicle and with cooperation from his manager ensured that I would be within the monthly payment amount I had budgeted. Golling employees that I have had contact with were very helpful and performed at a very professional level at all times.

Lynne

Jun 9, 2014

received a coupon in the mail for oil change service; tried golling and had a good experience; staff professional and courteous; facility clean and comfortable

Sharon

Jun 7, 2014

I appreciate the time spent by my salesman, Harvey Blitz, to explain all the "bells and whistles" featured on my new Verano. Also, it's comforting to know all the safety features.Al

Cathy

Jun 5, 2014

Excellent interactions from entering the showroom to leaving 4 days later with my new vehicle. Friendly, smiling personnel seen throughout the dealership, not just with my contacts.

Eric

Jun 5, 2014

It was the best. Leigh was amazing. I never had to go to the dealership until it was time to pick up the Yukon XL. She was able to do everything over email. Thanks Golling and Leigh for your great service.

Karen

Jun 5, 2014

Salesman has been very patient with us. We had been in a couple of times over 6 mos. or so. Couldn't decide on leasing or buying. Leasing made sense but we'd never done that. The incentives were just too much this time. And we loved the GMC Terrain, especially the one on the sales floor.

Thomas

Jun 3, 2014

Leigh Adams, our sales person, did a fantastic job of locating the vehicle we wanted. In addition to that, she was incredibly knowledgeable with regards to the vehicle features as well as the current rebates & incentives. We will definitely be doing business with Golling again!

Richard

Jun 2, 2014

Oil change took a little longer than I would have liked, but there was quite a line. Would like some drinks (other than coffee) in waiting room.

Ronald

Jun 2, 2014

The Oil Change department were very efficient, and took great care in servicing my vehicle. Thank you again for quick, reliable service.

Kristin

Jun 1, 2014

I had a nice surprise when I was told my oil change and tire rotation were free of charge since I bought my at the dealership. I was disappointed that my car wasn't washed. I was under the impression that all oil changes included a car wash. Maybe if I'd paid for the service if would have gotten the wash. I would have given5 stars if my car had been washed.

Ronnie

Jun 1, 2014

Harvey Blitz was extremely helpful all during the process, from ordering, to even helping me get into contact with someone at Flint Assembly so I could tour the line and view my truck being assembled, to delivery. Harvey also was beneficial in informing me ofmthe Family First program that enabled me to continue to qualify for the employee discount, resulting in a $7,000 savings in this purchase. This is my third truck I've bought from Golling and with Harvey. I will continue to deal with Golling because of the great service I receive.

Susan

May 27, 2014

My sales consultant, Chuck Eubanks, was a pleasure . Even though I had to delay my purchase, as well as change my choice of vehicles, Chuck remained patient and did not skip a beat with his service. He followed-up on a timely basis and continues to be very helpful.

Amy

May 25, 2014

I had my oil changed at the dealership. They did a great job with timeliness, and also washed my car.

Lisa

May 21, 2014

Dislike the person (blonde, young boy at the counter) at the oil change garage. He needs to work on his people skills. He is very matter of fact, blunt/borders on rudeness. You feel as though you're bothering him by bringing your vehicle in for service. I have never been treated this way TWICE by the same person. If this job is beneath him, then he better make a career change! Not only was he blunt in person, but his phone skills need to be improved. After all this, he invoiced me incorrectly.

Dale

May 20, 2014

Dave Crowder is an excellent sales person, very satisfied with his attention to detail, customer service skills, etc. This is the second vehicle we've purchased from Dave, would certainly recommend him to others!

Gerard

May 15, 2014

Love your dealership, but you could clean up the waiting lounge coffee counter. No coffee, empty thermos. dirty tray that might had pastiries Maybe a bowl of crackers, mints , candies or water would be nice. It looked messy and dirty .

Heather

May 15, 2014

I enjoyed working with Leigh Adams. She put me at ease and made me very comfortable with the process. Initially I was only going to get some information on the Terrain, but after talking with her I signed the lease the same day.

Lynne

May 14, 2014

I do wish there was a way to keep track that I have " the Buick experience " that entitles me to courtesy oil changes and tire rotation. I have been presented with a bill every time but one. I sent ,my husband this time and forewarned him of this so he knew not to pay as requested. Your service is great but this aspect could be remedied. Thanks.

Dawn

May 13, 2014

the salesman Chuck Eubanks went above and beyond. He made me very comfortable and gave me no pressure. He was very informative.I will definitely recommend him to all my friends.

Paul

May 13, 2014

Not sure what service this was for since I had multiple services performed. Either way, both times the service was excellent.

Roy

May 11, 2014

It was an oil change, why did the techs change the driver seat setting and change the A/C? What an irritation when I got back into the car (does not have memory seats). Courtesy would leave the controls as set.

Erin

May 3, 2014

Leigh Adams was a pleasure to deal with. She kept me informed every step of the way. She was very professional and informative.

Jennifer

Apr 30, 2014

Dave Griffin was excellent. He wasn't pushy, but answered all my questions. The entire process was seamless and quick. He handled the deal without making me feel like I was being handled.

Corinne

Apr 29, 2014

I appreciate that my mom was able to bring my vehicle in for me, since my work schedule makes it difficult for me to get there. The service was fast and courteous, and my mom said you get extra points for giving her a cup of tea. :). Thanks!!

Evan

Apr 29, 2014

I have been to Golling twice for service and both experiences were very pleasant, much better in comparison to other dealerships in the area I have been to in the past. I will continue to return and seek to purchase my next GMC through Golling.

Rick

Apr 28, 2014

unlike my last service when they tried to charge me for something that was covered under warranty, this time my service(oil change & tire rotation) was done for less than what I expected...they gave me $20 off because of a coupon special they were having...(even though I didn't have it). That was a pleasant surprise!

Christopher

Apr 27, 2014

Mr Smyth was very thorough in explaining all of the process and my buying experience was actually very smooth and fast. It made buying a vehicle a little less stressful.

Marcy

Apr 25, 2014

Jon has consistently been available to answer my questions when my 2003 Envoy was in for service. He goes the extra mile to be polite and informative. Thank you for your help when I am at the end of my rope in trying to get my vehicle fixed!

Pamela

Apr 20, 2014

I had a oil change done . It was very busy but the person who took care of me was very polite and told me how long it would be and he was right on. He escorted me to the waiting room that was full so I sat in the show room. Very comfortable.

Mark

Apr 18, 2014

I've gotta say, I've been very impressed with Golling. Our salesman Harvey Blitz did an absolutely wonderful job throughout the buying process. He was patient with us, as we waited about 9 months from our initial visit to the purchase of our Regal, but checked in appropriately to keep in touch and answer any questions. He was knowledgeable and showed a good knowledge of the vehicle, and the history of Buick. I was impressed with how quickly I had the keys to my new car after I said "I'm ready to buy". As a process-focused guy, the 1 day turn around was very impressive. All of the staff was nice, including the other salesman that took my father-in-law and me on a test drive.

Richard

Apr 17, 2014

I see many cars are washed. Mine has never been washed at the dealership following service. Of course it has only been there a few times because it is a high quality vehicle, but even high quality vehicles like to be pampered.

William

Apr 17, 2014

John Hopper was extremely helpful and exceeded every expectation, want, and need I had. He executed the buying process with precision and carefully explained every aspect of the transaction. I could not possibly be happier with my new truck and the experience I had at Golling. I will heavily recommend Golling and specifically John Hopper to guide my friends and family in the market for a new vehicle in the future.

Christian

Apr 14, 2014

John Hopper did a fantastic job of providing top notch customer service. He was very quick on response and provided great follow up. My most pleasant auto purchase experience ever!!!

Jeffrey

Apr 11, 2014

Your coupon saved me a fair amount of money. I compared the price of my brake service with another dealership and you came out ahead. Very nice service technicians. The ONLY thing that I even had to ask for was a car wash.

Rick

Apr 11, 2014

I am a GM employee and am very pleased with how you handled my latest visit. All of us at GM work very hard to Design and Build the best vehicles in the world. But you are the one that Sells the best vehicles in the world. You are the one the customer interacts with. If every customer recieves the treatment I did, at every dealership, we would have little competition.Thank you for doing your part so well to make GM great.

Mari

Apr 10, 2014

kind, considerate, do the necessary work needed and let you know if something else should be done and let you determine what you want to do; have dealt with Golling for 30 years and appreciate the great service

Matthew

Apr 9, 2014

I am always very happy with my experience and the customer service at Golling GMC. The only disappointment that I had yesterday was that I scheduled my appointment ahead of time to have my starter installed on my 2014 Terrain to avoid any long waits. That ended up not helping; the right parts had to still come from another dealer and ended up waiting 8+ hours for the job to be completed. The staff was very apologetic and offered the courtesy shuttle for me. I only wish that they were more prepared for the job that was scheduled so I wasn't without a vehicle all day. I still love Golling and appreciate all they they have done for me and my family and look forward to many more years of business with them.

Frank

Apr 8, 2014

I visited the dealership for an oil change and tire rotation. Robert Huff did a good job in keeping me informed.

Sidney

Apr 8, 2014

John H was terrific. No presure..made sure I understood everything and explained all of the features of the car. Introduced me to the srervice manager (Brian) Made it a point to contact me on his day off. Great person to deal with.

Steven

Apr 8, 2014

John Hopper made sure that everything was taking care of with a call back. The Tech. guys were found the issue and were able to fix on the spot.

David

Apr 7, 2014

Dave Johnson was a fantastic sales person. He walked me through the process. was always available, and he made me feel valued as a customer. Great Job!

Cynthia

Apr 3, 2014

The problem was not resolved the first day the car was brought in but the ticket was left open and they were accommodating with a loaner car and making sure that it was fixed over the next two business days.

Dimitrie

Apr 3, 2014

The service department here at GOLLING BUICK GMC is TOP NOTCH! Everyone was vary apologetic regarding my last visit for an oil change and were optimistic on improvement. Casandra again proved her worth to the Golling organization and was right on top of all details,the loaner Buick was clean with a full tank of gas and served me well for the two days of usage. It was returned just as I recieved it, a full tank of gas and a deluxe car wash! Casandra, John, Basil, Brian the service manager, all the mechanics, THANK YOU!!! DIMITRIE TOTH.......PS: bring back the POPCORN,everyone I talked to enjoys it!.....See you all soon.....

Donald

Apr 3, 2014

I like that you give an estimate for the time that the service will take and that you come and get me when everything is done (rather than page me over an intercom that can't be heard well like some other car dealers).

Juan

Apr 3, 2014

Service was good. all completed on time. I had Fluids (PS/Trans) replaced and cruise control repaired. Vehicle was not washed as stated when I picked it up. I expected it would be washed.

Kim

Apr 3, 2014

Very professional,good prices and they staff worked very hard to make me feel like I was the only customer they had. I heard from my people in the waiting room that they don't go any where but Gollings for oil changes and repairs.

Matthew

Apr 3, 2014

Chuck Eubanks was extremely helpful!! Everything went smooth, all the paper work was ready when we arrived, nice to come in, get things done, then go enjoy our new vehicle.

Arthur

Apr 2, 2014

I'm due to turn in my lease. My salesperson is no longer there and the service technician walked me into the showroom and introduced me to a saleman who was extremely helpful. Great customer service!

Julie

Apr 1, 2014

My Regal was in for warranty work. As always Jon took care of all the details for this work before my appointment. The work was done in the time-frame he told me and was very well done. Jon is such a credit to the Service Dept. He knows me when I call and is a great person to work with. He and Dave Johnson are the main reasons I have been a long-time customer and will remain so-they spoil me for working with any other Dealership!!!!!!

Jeffrey

Mar 29, 2014

Basil was our service dept representative on this day. My 2 year old daughter and I waited while the oil was changed, tires rotated and the service airbag light was fixed. When our vehicle was finished, it was raining pretty hard. Basil himself ran out to bring our vehicle back inside so we could get in and drive home. I was beyond impressed with that service! Anyone who has had to wrestle a 2 year old into her car seat while it is raining knows how unpleasant that can be. Basil went above and beyond my expectations. For certain, we will continue to bring our Acadia in for maintenance.

Robert

Mar 28, 2014

The team always seems to be very friendly. My tire needed to be replaced. My lease information included this, thanks to Harvey Blitz's foresight to add this. The service was done quickly. The car was washed. The time waiting allowed me to stop by to see Harvey. The waiting room was quiet that day and I was able to do some reading. Thanks again for being there when I needed you.

Christopher

Mar 26, 2014

Were able to handle multiple issues at one time and finished in timely manner. Did not have copy of oil change coupon but was able to just email it. Mike Chaffee also talked with me about additional repairs I will need to make before turning the car in and what would be the best solution for me.

William

Mar 26, 2014

Car is just what we wanted and has all the equipment requested. Very happy with ride and performance. Little issue with some vehicle faults in the begining but do not hold dealer responsible and all have been corrected. Thanks to all. Bill

Marcy

Mar 24, 2014

John, in service helped me out immensely. I took his recommendation on fixing my Envoy. He told me that my truck could not be driven in it's condition. I hope this has fixed its issue. All employees are very courteous and helpful. Thank you

Steve

Mar 24, 2014

The particular item/action that made it a great experience, was that your customer facing staff member was watching the customer line of cars building, outside the "drive in" door and came outside to tell us of the inactive ramp and highlighted how long the wait would be. This happened on Saturday. I had the information to make a decision on whether to wait or not. I chose to leave and come back the next day, Sunday. (Another great feature that does not seem to be available at all dealers)A very simple but extremely important customer communication action that made the difference.

Marie

Mar 23, 2014

I have always had fine service when visiting your dealership. there has never been a need for a second visit to correct on oversight on the first visit.

James

Mar 21, 2014

we are very pleased with the choice we have made. Our salesperson worked very hard to see that we got what we were shopping for. Hopefully when this lease is up our salesperson will still be there to work with our needs in the future.

Robert

Mar 20, 2014

Everyone was great at your dealership. One thing that I would recommend for the future would be to take care of any recalls on new vehicles before they're delivered. If there's one thing that makes a new customer mad is having to turn around and schedule a repair right after buying a new vehicle.

Scott

Mar 20, 2014

John Hopper was my salesman. He worked through and explained all the options, features, and finances. He put forth a lot of effort to find the specific features I requested on the vehicle. Very thorough. Followed up. Promptly returned calls. He also proactively helped address a fix needed in the radio through service before I even got to get it set up. Great job.

Shawn

Mar 20, 2014

John in service is outstanding. We recommend people to your dealership for service all the time! John goes above and beyond all the time. I will always take my cars to where he is.

Beth

Mar 15, 2014

My salesperson, Sarah Flesch, did an excellent job getting me the exact car I wanted at the price I wanted to pay. Probably one of the nicest and most knowledgeable salesperson I have ever worked with.

Cheryl Ledesma

Mar 15, 2014

John Hopper is an excellent salesman. My husband and I are very satisfied with the service that he provided.

Leo

Mar 13, 2014

VERY PROFESSIONAL SALES STAFF, APPOINTMENT ON TIME,SALESMAN WENT OVER ALL THE EQUIPTMENT, SET UP ONSTAR AND SET UP MY I PHONE. THANK YOU

Albert

Mar 12, 2014

Very pleased with our experience. We called another dealership prior to yours in order to inquire about the work we needed. Your technician was very helpful over the phone and seemed knowledgeable about our problem, so we chose Golling to have the work done. We are glad we came there. Work was done in a timely manner. Thank you.

Andrew

Mar 10, 2014

Had my vehicle serviced(oil change and tire rotation) while also purchasuing a new car. All involved were helpful, courteous, and prompt. Manager in service area had vehicle ready at the same time I took delivery of my new car. Well done to all and thanks!

Diane

Mar 8, 2014

I was a bit surprised that I did not receive a car wash with my oil change and tire rotation. Does the Maintenance free contract not include the costly car wash option?However, service guy was very nice.

David

Mar 6, 2014

Cassandra set up the service very efficiently and all the work was completed as planned and on time. Appreciate the coupons and reduced service cost for the visit as well.

Karol

Mar 6, 2014

Personnel very professional, thoroughly explained the why's and what-for, and the service was done very quickly. I was delighted. You have a great staff there. I have never been disappointed.

Matthew

Mar 6, 2014

Dave and Lisa were fantastic. I started the process before moving to Clarkston from Salt Lake City. Dave traded for the car, organized everything, and we walked right in after driving across country to pick up our car. Great service!

Monica

Mar 6, 2014

My salesman Dave Johnson was very nice & helpful. Being a woman that went car shopping solo. Dave made me feel at ease. I will highly recommend him & Golling to others

John

Mar 5, 2014

Friendly and courteous. Dave Crowder took a lot of time and was extremely detailed in explaining all of the features on the truck.

Cynthia

Mar 4, 2014

Dave was efficient and recognized my time as valuable. He listened to what I wanted and gave it to me. What more could I ask for.

Richard

Mar 4, 2014

I have always experienced excellent service in the purchase or service at Golling GMC. Dave Johnson has always taken care of all my car purchasing.

Jennifer

Mar 3, 2014

It was a great experience - I came in with what type of features I wanted and the car was found, dealer trade made and I picked up my new lease in just a matter of days (which fit my tight time schedule). So it was great!

Stephen

Mar 2, 2014

Everyone was so pleasant and really helped us to try and fix our car. We appreciate your attention to detail.

Jill

Mar 1, 2014

I came in for a traffic accident incident. I didnt have an appt but was taken care of immediately upon arrival. I also decided to get an oil change and service checkup. Expert help when I needed and more.

Matthew

Mar 1, 2014

Price paid for service was lower than quote (always a nice surprise). Rental car was very nice, I enjoyed driving it. Picking up car was quick.

Thomas

Mar 1, 2014

I stopped on a whim for a routine oil change. There was a bit of a backup but I was in and out in the estimated time.

Glenn

Feb 27, 2014

Every time I've come in for an oil change they open promptly at 7am. The folks are friendly and they make sure they have your service request correctly understood.

Norm

Feb 27, 2014

was not told before work was done what the total bill would be with discounts and coupons. I forgot to mention that the low tire pressures light was on . thought someone there would notice it and take care of it. didn't happen will have to take it some where now to have it taken care of.

Steven

Feb 26, 2014

I purchased my car at Gollings in September 2013. This was my first time to come in for an oil change and tire rotation. While I was extremely happy with the service and the timeframe in which it was performed I found the people to be unfriendly. One person came across as friendly while the others were simply there to do their job.

Tanner

Feb 25, 2014

It was good and the employees were helpful. The only issue was my car did not get cleaned at all, just oil and tired done.

Jerri

Feb 21, 2014

I had my vehicle towed in due to a ball joint problem (pot hole). The staff was courteous and wrote things up in a timely fashion. The work was done in a timely fashion also. I was very pleased because it made a very stressful situation very unstressful! Thank you!

Allycia

Feb 18, 2014

Experience overall was good. Some misinformation given during a few visits/ discussions about vehicle specs, technology capabilities. These were not deal breaking items for us, but could have been for other customers.

Larry

Feb 18, 2014

Very pleasant service department employees. I also visited the new car sales floor and received immediate attention. Overall excellent experience.

Yvonne

Feb 18, 2014

Service techs took care of me and my vehicle. They didn't try to upsale me on anything which I appreciated.

Bruce

Feb 16, 2014

We are always treated with kindness from everyone there. Service department is great. We have always dealt with Dave Crowder for our vehicles and he is more than willing go the 'extra mile' to get us what we are interested in.

Jason

Feb 15, 2014

I had brought in my vehicle for minor repairs. The service specialist held a dealership rental vehicle for me while work was being done. It would be a day before they were able to get to my vehicle. I was contacted and notified additional major work needed to be done that would carry into the following week since there was another vehicle ahead of mine. I gave my approval to continue on. My vehicle was washed when I picked it up. Overall I was happy with the service received. I will recommend the service department to others. Thank you!

Cynthia

Feb 12, 2014

We needed an oil change, the bays were open and I watched the Winter Olympics in the waiting room and the service workers had me out of there in about 1/2 hour.

Christine

Feb 11, 2014

Your salesman Jim Smyth was very helpful and patient with my wife, Chris. He answered all her question on many vehicles and she is very happy with her new Terrain. Jim is a great asset to your success. Thanks, Scott Garretson

Jeffrey

Feb 11, 2014

Golling Buick/GMC is a bright and friendly place which is why I'm willing to go out of my way to bring my business there.

Mark

Feb 11, 2014

Tony, the "Smiling Service Manager", was able to schedule my car for emergency service right away, even though I drive a Cadillac. I appreciate the flexibility in the service department at Golling and will recommend the dealership to anyone needing fast and friendly service. Thanks also to the mechanic for the overall inspection, free of charge, and for recommending a few overlooked service items that contribute to the drivability of my car. I'll be back to look at new GMC trucks in the future. A Very Satisfied Customer.

Ronald

Feb 11, 2014

We received excellent service at Gollings GMC in Lake Orion. The employees are friendly, and service is quick and accurate.Love our 2013 GMC Sierra Pick-up!

Janie

Feb 10, 2014

Our experience recently was excellent. We received a loaner car for the day to repair issues with my heating system. It only took a few hours and when I picked up my car my heat was working great. They also repalced my heating knob as the paint was fading and chipping.

Paul

Feb 7, 2014

The Golling dealership has given great service the last 3 years. This was one reason I recently purchased 2 vehicles from them. The dealership service is on par with Lexus which I have dealt with on the past.

Elizabeth

Feb 6, 2014

Always kept me up to date on what was going on even though I'm a hard person to reach sometimes

Eric

Feb 5, 2014

Lisa greeted us at the door and was knowledgeable and professional showing us cars in lobby while we let Dave Crowder finish with another customer. Dave quickly and efficiently narrowed down choices and the accomplished veteran he is had us signed up and out in no time. Excellent experience at Golling.

Kristie

Feb 3, 2014

EASY and FAST!!! I love Golling GMC. Always top notch service. Thanks! Even though it is not relevant to this specific visit, my husband has a Traverse and went to the Chevy dealer down the street. Service seems to take a while there, so he left and took it to Golling instead and was in and out in less than 30 minutes thanks to the oil & lube service. He loves this dealer too!!

Michelle

Feb 3, 2014

My car was handled in a timely manner considering I brought it in because my engine was overheating. I was so happy to see that because of a recall, the problem was fixed and I was not charged. Very happy with the service provided.

Paul

Feb 3, 2014

My service writer Casandra was awesome!!! The price quoted for the work done on my vehicle was competitive with area shops. This is one of the few dealers I have ever dealt with that hasn't trued to sell me more than I needed. I highly recommend Golling Buick GMC for your car care needs and new car purchase.

Judi

Feb 2, 2014

Dave Crowder is great at keeping in touch with the customer through the whole process. He is true to his word.

Bradely

Feb 1, 2014

I may be wrong but I thought that when your vehicle was in for service and is dirty that it would be washed before pickup.

Michael

Feb 1, 2014

Dave was very helpful, He was always available to talk to. He got back to us when he said he would. He explained all the paper work very well. Once we received our vehicle he went through all the features on the Enclave and helped us understand as much as we could at the time. HE was very professional but made us feel very comfortable throughout our time working with him.

Robert

Feb 1, 2014

This is the second time I took my vehicle in because of a low left rear tire - a message came up on the information screen in the car. The first time, several months ago, they did not find anything. This time they found a piece of metal, removed it, and plugged the tire. I also had the vehicle for Oil, Lube, Filter, and tire rotation. I expected to have to pay for the tire repair, so did not really think about what I was paying. However, later, I realized that I had been charged for the OLF and rotation, which I understand was included as Buick Experience Service for the two years of my lease. When I called back a couple days later to mention that I did not think I should have been charged, I was told that something in the computer system did not work properly to inform the service advisor of the free service. Now I have to make an extra trip to get part of my charges removed from my credit card.

Kristine

Jan 31, 2014

My sales consultant, Chuck Eubanks, was a pleasure to work with. The whole process was enjoyable and went smoothly. All my questions were answered and all communications were prompt. At time of vehicle delivery, the paperwork process went smoothly and there were no surprises. Chuck was very personable and I felt that I could trust him. I truly felt that he wanted to make sure I got the vehicle that I wanted rather than having to settle. He found me the exact vehicle I wanted. I am extremely pleased with my experience.

Anne

Jan 29, 2014

I keep coming back to Golling for the fast and excellent customer service. I have been offered a courtesy vehicle each time. Other dealers in the past have not done that. I have been given a ride home also. I trust Golling Lake Orion for the best sevice and freindly staff.

Adrienne

Jan 28, 2014

We are returning customers to Golling. Dave makes buying a new vehicle a simple and stress free process. He was extremely responsive and made us feel like we were his only customers, although I am certain he has many others. His knowledge, expertise, and kind personality were appreciated and will keep us coming back.Thank you, Golling and thank you, Dave. We love our new Acadia.

Gary

Jan 27, 2014

outstanding ! great personal who keep me informed and put me in a loaner as it would take some time for them to diagnose and make necessary repairs on vehicle, excellent experience.

Joel

Jan 27, 2014

Mr. Chaffey handled my repairs promptly and kept in contact with me through the entire process. It was effortless on my part - Great Job!

Mary

Jan 27, 2014

Great expereince, they were quick and performed the LOF and Rotate in under half hour. No car wash, and that was possible because of the weather on Sunday. It is great that they have Sunday hours.

Steven

Jan 27, 2014

I am very pleased with the quality of work that was performed on my vehicle. I experienced great service, fast and easy, which made it very enjoyable to do business here.

Martha

Jan 26, 2014

I was torn between 2 different vehicles, John Hopper, my salesman let me test drive both vehicles and then once I decided, he searched until he found the exact match, color and interior that I wanted. He made my experience easy and made sure I was happy with my vehicle. Good experience.

Nick

Jan 25, 2014

My wifes LaCrosse needed an oil change and tire rotation. Service in the Tire and Lube Center was excellent. Emails for discounted service prices a very helpful.

Brian

Jan 24, 2014

I did an in waranty repair for my 2011 buick regal. The dealership did an excellent job in fixing my seat warmer and people there are very helpful. They gave my car back the same day. I will go back there if i need service or buy a new car.

Mary

Jan 23, 2014

I have always been hesitant about walking into a car dealership, "a woman in a man's world". Harvey changed that! He took the time to explain everything to me and even acted as a "negotiator". In the end, I got a great car for an even greater price! And Harvey & everyone there made me feel right at home! Of course, this means Harvey can't ever retire!! Thank You!

Nancy

Jan 23, 2014

The service department was very easy to work with. My service was completed in a timely manner and the car wash was greatly appreciated! I received a detailed report of all the services provided to keep with my records.

Barry

Jan 22, 2014

Outstanding service from your team for my oil change. Was especially happy with your windshield glass woman who determined a small dent and immediately took care of this minor problem!!!

Brian

Jan 22, 2014

My sales person, Dave Johnson was great. He was very knowledgeable and helpful. I highly recommend Dave and Golling Buick GMC to all my friends and family.

Donald

Jan 22, 2014

Our sales person Dave Johnson was very helpful in meeting our needs for a vehicle in cost and size. He also provided us a vehicle to test drive prior to making our final buying decision.

James

Jan 22, 2014

Gary Johnson, our salesman, was extremely professional, friendly, and extremely helpful. We had shopped three other dealerships on the day that we first stopped in at Golling GMC to investigate the lease/purchase of one vehicle. The other dealership salesmen were okay to fine but Gary was the most re-active to recognize our needs and wants in the vehicle. We ended up with two leases. He did good.

Richard

Jan 22, 2014

Buying a vehicle at Golling Buick GMC is a comfortable experience . This is the third vehicle we have purchased from Leigh, and Darrin and I would recommend them to everyone.

Robert

Jan 22, 2014

This our first time using Golling and we are extremely pleased with this experience. We were treated fairly and professionally during the new vehicle selection process, the potential trade of our existing vehicle and the delivery of the new Terrain despite a major snow storm.

Sarah

Jan 22, 2014

Harvey Blitz was a fantastic car salesman. He and his financing staff went above and beyond to help serve me and my family to secure a new vehicle. I was made to feel very welcome. I would 100% refer any family or friend to Harvey.

Rick

Jan 7, 2014

As always is was a pleasure to have work done at Golling GMC.I took my vehicle in for a oil change and tire rotation.It was returned to me complete and washed.Thank You

Diane

Jan 2, 2014

Although I leased my vehicle through a leasing agent, your maintenance department was very professional and helpful. Thank You. Perhaps in the future, I may have the leasing agent work through Golling...At the time, Golling wasn't willing to give me a fair value for my tradein. So. Thank You regardless.

Julie

Jan 1, 2014

As always, Jon in service made sure my vehicle was handled promptly for the warranty work needed. Dan was my transportation to and from home while the service was done. He,too, is friendly and prompt. The whole Service Dept is excellent and a main reason why I've been with Golling for many years.

Winston

Dec 31, 2013

Dave Crowder was outstanding in helping us find the desired vehicle and turning in the old vehicle. Dave and other Golling people are why we buy at Golling GMC. Only negative item was Dave's work area--no privacy during our meetings which involved exchange of confidential information.

Martha

Dec 30, 2013

I leased my current car, the Verano from the Golling dealership in Lake Orion and I would highly recommend it from leasing to service. Fast, friendly service every time I have been in to service or maintain my cars.I have NEVER had to wait more then a hour.

Michelle

Dec 30, 2013

Harvey Blitz was excellent to work with as he provided an awesome experience. 5 stars and many thanks to Harvey! we'd recommend Golling Buick to all.

Matthew

Dec 27, 2013

John and his coworkers in the service dept. have been very helpful through the last 6 months while there has been a "phantom" problem with my G6 and i think that we have finally figured out the source of the problem. I was always greeted with a smile and a handshake. John has always gotten me a loan vehicle so my wife and I can still get our jobs without any interruptions with figuring out rides and whatnot. The only "complaint" that I might have is this last time I picked up my car from service is that there was barely any fuel left in the tank and the low fuel light came on as I left the dealership. I know that I had just over a quarter of a tank of fuel left when I had the car towed to the dealership. This is not a huge deal because I know the technician had to drive my car to assess the situation with the car, but was a bit annoying to me that I had no fuel left in the tank when I left the dealership.

TIMOTHY A REGIS

Dec 20, 2013

as always, i brought my 2004 GMC Sierra to the people who I TRUST. Golling Buick GMC did not disappoint me, they got me right in, talked with me like a friend not a customer and assured me that the truck would be fixed. after waiting with warm coffee and a nice donut watching the news in their beautiful waiting room, the service manager John approached me to give me quotes. John was very professional and personable. He also said they had discovered a leak on the power steering unit. I told them to fix all of it. After getting a ride home and waiting a couple hours, they called to say it was fixed & sent a driver to my house to pick me up. Golling is one of, if not the best dealership in the Oxford / Orion Area. Love and respect all that they do for customers and the community. I would not take my truck anywhere else. I must also say, I usually work on my own stuff because I am very picky and particular about my work. This says a lot about Golling, because I TRUST them to work on my vehicles and they have always done me right. Hats off to ALL GOLLING EMPLOYEES. YOU GUYS / GALS ARE A CLASS ACT. THANKS AGAIN

jstouff

Dec 17, 2013

The staff was great. They treated us the way customers should be treated.

Morgenstern

Nov 27, 2013

Dave Crowder was an excellent salesman. We were extremely happy with our experience with him and will definitely purchase from him again. We would recommend Golling to all our friends.

Don M

Oct 3, 2013

This is the second vehicle I have leased from Golling Buick/GMC. My sales associate Dave Crowder goes through all options for the sale lease so that I can make the best choice for the vehicle and terms that best meet my needs. Everyone at the dealership is friendly and offer to help. The General Manager; John Cooper is very supportive of the community and he seems to really want to provide the best service possible.

Mike

Oct 2, 2013

My experience with Golling was very pleasant and smooth. Dave was extremely helpful and friendly. I look forward to enjoying my new GMC Sierra. Thanks again

don

Aug 28, 2013

Dave Crowder is a total professional. I trust him to do the right thing for the customer.

Bob

Aug 22, 2013

Again, Team Golling does a fantastic job! When I first started looking I was impressed with other Brands but I can not leave Golling. The 2014 GMC is a great vehicle but more importantly, I could not think of going anywhere else for my vehicle needs. Dave Crowder and the entire staff is top notch. John Cooper puts the best in people out there for the public to deal with!

"Chevy"

Jul 9, 2013

Gollings Buick-GMC took wonderful care of me after an accident that ended up totaling my vehicle. Mike and Holly in the Body Shop were friendly, professional, and quick to handle every one of our needs. We ended up purchasing a new vehicle through Tony in the Sales Department. Tony was courteous, hard-working, and diligent to make sure we found the right vehicle. Our entire experience with Gollings was over-the-top excellent! I am very proud to be driving another Chevrolet GMC!

BestKidsPa

Jun 13, 2013

The used car I purchased didn't make it 35 miles before it broke down. Over $1000 for a catalytic converter, oxygen sensors, plus a substantial tow bill. When the car arrived in PA with the owner for college, and had to be inspected by the state, it cost another $1000 to get the suspension and remaining emission issues resolved. The salesman explained the work put in to making sure a car is ready, but after the fact denied having said they do anything. The manager insisted all they do is make sure the car has brakes and goes forward. The sales staff clearly lied. I don't know what the manager did or did not know. What I do know is that he wouldn't even have a discussion about how to make the situation right. I will tell anyone who asks about dealerships in Lake Orion- stay clear of Golling. They will say anything to sell a car, and I have the receipts to show they have no qualms about selling a college kid a complete pile of trash.

Ken N.

Jun 12, 2013

I brought my Terrain in for an oil change and simply mentioned to Dave Crowder about a wrinkle in my seat, no biggy. He asked Linda from warranty to look at it and she agreed it should not be there. Well! you would think that that seat belonged to Queen Elizabeth. It took a couple times to get it right but they did not give up until I was happy and Dave followed up as if it were his seat. Gave me a Buick La Cross to drive as we are a one car family. I felt like Shaquille O'Neal. So in closing I have a beautiful seat, I was treated to a royalty treatment of service and felt like my dad owned the place and got the family treatment and that's the truth. Cudos to Golling, Dave Lisa & Linda as they all went the extra mile to get the job done. Regards, Ken

Buick Buyer

May 1, 2013

Our salesman was very knowledgeable and helpful. Our requests were taken seriously. The salesman was our contact person on line and worked with us through the entire process, even followed up with us after the sale.

Kay C.

Apr 25, 2013

Everyone was terific, courteous, helpful, and completed the repairs in a timely manner.

Colleen

Mar 30, 2013

It is always a pleasure to visit Golling Buick GMC. I always feel welcomed in a genuine way by the Golling team. I go to Golling in Lake Orion for all service and sales needs. Harvey Blitz was wonderful all the way through the sales process. The service dept and personnel are the best around. They always aim to please and excite their customers.

DodgeJourney

Mar 4, 2013

I Went Into Golling Buick/GMC With Hopes Of Purchasing A 2012 Chevrolet Captiva (Now Want A 2011 Dodge Journey). Met With Dave Albers & He Got Me Approved & Even Tried To Give Me A Pass On A Down Payment So I Could Drive Away Same Day (Didn't Happen :( ) But I Will Most Definitely Be Purchasing From Dave. Great Service, Wonderful Sales Team & They Treat You Like Family..!

Bill S

Mar 1, 2013

Great experience, a friend reffered me to you. It was a little bit out of my way, but everyone was kind and did not badger me when I walked in the door, even though I already had an appointment. Thank you very much. John Hopper was a very down to earth guy that can relate to simple things in life, he made the experience effortless and also went out of his way to make a delivery work earlier than originally intended, due to my own schedule. Thank you very much!!! I will recommend Golling and John Hopper to anyone

John S.

Feb 23, 2013

The service Team at Golling Buick/GMC is second to none. If you want fast, friendly and competent service, this is your place.

dgspartan

Feb 22, 2013

Excellent service. Advisor was honest, thorough and very professional.

Debbie

Feb 9, 2013

Always a pleasant experience. Great service staff and sales people. Would recommend to anyone

Pontiac Vibe Lady

May 21, 2012

We are of our third Vibe and really bummed they are being discontinued. We bought my Dad's Vibe from his estate so we could get one last of these cars. We originally went to Auburn GMC and were happy with the service. Now we go to Golling and are happy with the service here.