Gordon Chevrolet reviews

Jackie M

Sep 5, 2016

I received great service and my service rep Erick was fantastic. He went above and beyond to help me with my issue. I always know I'm going to get good service at Gordon.

Susie W.

Sep 5, 2016

I was very impressed by the advertising they do and even tried to use a car pro certificate but they didn't live up to the advertising Susan Iani, gen manager, she uses on radio. We were ready to purchase a new Malibu and they didn't do anything they preach. The next week went to Bob Sellers and bought a car and very happy with my new Regal.

Dan

Aug 31, 2016

John Pool was fantastic to work with. It was an extremely busy morning and I was waiting to get in for the service work and recall on my truck. John acknowledged me and when my turn came; he gave me his full attention and wrote down the concerns that I had about my truck. The work was completed before the estimated time and John had the other items fixed too. He was a pleasure to deal with and my truck was also washed and windows cleaned. A huge THANKS to John and the service department.

Darryl Williams

Aug 31, 2016

Everything right the first time, and that's what I expect from professionals! Keep up the good work!

Natalie

Aug 30, 2016

It's very nice inside! They have water, pop, Popsicles, ice-cream and a dining area with tables or a lounge area with comfy chairs and toys for kids. Everyone is very friendly and does everything they can to get you a good deal. No one tried to push anything. People were very helpful and explained everything clearly. Rachel was awesome!

dbzy

Aug 26, 2016

stopped in for service on my car, late in the afternoon. received fast and friendly service.

Ron Gamache

Aug 25, 2016

Wow! Had a great first experience with the Gordon Chevrolet service department! Louise was extremely helpful, and did an excellent job explaining everything. As if that wasn't enough, the service team took care of my oil change and tire rotation in record time and even alerted me to (and promptly fixed) a recall that needed to be performed on my car. Extremely pleased with my service and will definitely be returning for my future service needs.

mikevelasco

Aug 9, 2016

Joe Churgin is simply the best at what he does. I have been in the service/sales industry for 25 years. Joe delivers and does not play games. He goes out of his way to assure the client's comfort in the transaction. He made this purchase awesome, and I love my new Malibu. This is purchase number 2 with Joe. There will be more! Excellent job! Thank you, Joe! Also, kudo's to support staff and service department. Great experience!

truckguy2016

Aug 9, 2016

Its really a shame when you try to buy /lease a new truck and they give you a dog and pony show never did they present numbers to me. I sat at the dealer ship over an hour and they did not present numbers due to the program recently changed. I was working with a guy names AVI and initially he came a crossed as nice guy but once he figured out I know more about the car business then he did... he totally blew me off. Its really a shame... I even called him back twice and did not return my calls. So much for giving me a call in a hour. Go to Matick. They will give you a deal.

Mike M "Spike"

Jul 26, 2016

Rachel the sales rep and her manager Dave were very friendly, and most important answered my questions immediately. The only knock against the dealership is the fact my credit report had two hard inquires when only one should have been required to get financing.

Melandie Hines

Jul 25, 2016

Alex Pugh is awesome with his customer service. I was in an auto accident and I just purchased my vehicle in September. I supply employee benefits for the Federal Government and I have to drive to the VA'S to service the employees. I was going to be without my car for a week and I would not have been able to go to work. Alex made sure that I had a loaner vehicle so that I was able to go to work. I was so impressed with the service at Gordon Chevy and I put on Facebook about the excellent service that I received and I advised my friends that they should purchase their vehicles at Gordon Chevy.

Gena Thrushman

Jul 21, 2016

Joe Churgin was the best salesman!! If your going to buy a car see him !! He was so helpful and took his time with us and answered all our questions. We love our new car

Phil

Jul 15, 2016

My salesperson Matt Klepak provides outstanding service and the rest of the sales team is great to work with. The service people are professional and helpful. Really nice showroom and waiting areas too.

Jean & Sandy L.

Jul 13, 2016

there are a few things with buying a car that sometimes frustrate me but not this time, all went well and the New Malibu is just AWESOME OMG YES ! Looks like a Cadillac too and has amazing options ! Enjoying every driving minute ! the best ever Chevy to be put into production ! Amazing design Team at GM !!!

PHYLLIS

Jul 9, 2016

MATT KIEPACK WAS GREAT. VERY PATIENT WITH SOMEONE MY AGE WHO TAKES FOREVER TO DECIDE JUST WHAT THEY WANT!! LOVE MY NEW CAR. THANKS MATT

Kathy

Jul 2, 2016

This is the second time I purchased a vehicle from Gordon Chevrolet. I was very pleased with my sales representative for both purchases! He was informative, knowledgeable, and patient with explaining everything to me. All the personnel were friendly and helpful. I was amazed I could purchase a vehicle the day I came in! I highly recommend this Dealership!!

Deanne

Jun 16, 2016

Great experience! Everyone was very friendly and we did not feel pressured. I would recommend Gordon to everyone!

glomathews

Jun 8, 2016

I have been using Mona Saad the past few times I've obtained a lease. She makes the process as seamless as possible. I highly recommend her and Gordon Chevrolet.

MARK

May 25, 2016

Went in just for an oil change. And they found a nail in a tire and a broken wheel stud. This is my wife's vehicle and I appreciated them finding these things. Thank you.

Sandy

May 23, 2016

It is always A++ - Gordon Chevrolet is the best dealership, and group of people, I have ever dealt with. The customer service for every employee is top notch. I just sent a letter to Mr. Butkovich commending his great team and the entire employee services there. It was amazing as it always is and unbelievably fast service. I give it a high 10 and an A++ all the way. I appreciate it so much. I always leave with a warm heart and a smile. I actually drive 21 miles one way to continue dealing with Gordon Chevrolet. Since I live in Brownstown Twp, I pass many other Chevy dealers on the way but I would not choose any other dealership to go to for my car. Mr. John Pool was my service person this time and he is such a pleasure to work with. He always has a smile, a chuckle and a very pleasant personality. Thank you Thank you so much.

Zany

May 21, 2016

The personnel explained everything to be done and very timely in getting it done. My car looked like new again!! I was so impressed with how gracious they were and relieved any concerns I had. They really care about their customers. Many thanks to the Garden city body shop staff at GoRd on Chevrolet. Jan Roberts

Chuck C

May 17, 2016

Jim Nelson and Rick Lachance are the most patient people I have ever purchased a vehicle from. I cannot thank them enough for my new truck. It was a no pressure sale. I told them that I was looking at Marty Feldman and Jim and Rick came back with a better truck and a better price a no brainier. When I told the sale person at Marty Feldman I was going to Gordan Chevrolet he started giving me the third degree and telling me things like they are going to swap it with a work truck and they won't come through with the deal promised to me. I am so happy to be in my new Silverado.

KEITH

Apr 28, 2016

A representative met me as I got out of the tow truck. He asked me what I needed, took my key and sent me to relax in the lounge. He came in and told me what I needed, he had it, and it was covered. I had a complimentary sandwich and coffee in the lounge and was back on the road minutes later. I never told him my name, showed him my care card or anything. THAT'S HOW IT'S DONE PEOPLE! I have gone to other dealerships and never went back cuz they were so bad. I have been back to Gordon many times and will continue. The service is TOP SHELF!!!

H.Souro

Apr 6, 2016

Dave and Rachel did a super job to help find my perfect car and made me feel like family/friend, and I will def. be returning customer, and will recommend to all colleagues and family.

jim b livonia

Apr 6, 2016

Gordon came through with the best deal when they were confronted with a better deal than they offered me the first time

MamaGoose

Apr 5, 2016

Joe went out of his way to help me drive out of there with a new set of wheels! I was NOT really expecting to be able to trade my old car in, but was thrilled to be able to get rid of it, and the emotional baggage associated with it! Thanks, Joe!

Mark P

Apr 5, 2016

I came back to Chevrolet after a long absence. Gordon Chevrolet is an excellent dealership. My Salesperson, Mona Saad was the greatest. She explained everything in great detail and was very helpful. The showroom is warm and friendly just like the people there. The service department is top notch, they are very thorough, efficient, and also have great attention to the small details.

Pat Twomey

Mar 10, 2016

John Poole is always thorough and informative about any repair work being done on our Equinox. I had someone reset your wifi so I could pass the time using my chromebook while waiting. Pat Twomey

Chrissy Forrest

Mar 1, 2016

Joe Churgin was FANTASTIC!!!!!! He went above and beyond to find the exact car I was looking for and kept it within my price range! Overall experience with everyone at Gordon Chevrolet was perfect! Thank you Joe, loving my 2016 Malibu!!

Matthew

Jan 23, 2016

Sales representative Dave Miller made my husband and I feel like family. He was very professional and knowledge base of GM products was amazing.

D

Jan 21, 2016

John (salesman) noticed our lease would be up in a few months and called us to see what our needs would be. John was our salesman for this lease and another prior purchase. My wife challenged him to find a new vehicle of the same model and exactly the same equipment/options/features and color. He found one in that nearly identical, missing only the running boards. A deal was struck to order & install the running boards. The new lease payment was within a few dollars of the previous lease payment. My wife was ecstatic!!

Rick

Jan 9, 2016

I really like Nathan, the Service Advisor. He is very knowledgeable. Dean, the diesel mechanic, is very good too. He keeps in touch with me about the repairs and even sends pictures to my phone to see what he's talking about. The only partially negative comment I have is that this dealership is so busy it's hard to get in for routine maintenance, like oil changes.

Leroy

Jan 7, 2016

Bryan was very helpful in helping with my first initial experience with Gordon Chevrolet. He kept me aware of what was going on with my repairs and service. He made me feel like it was his privilege to help me. Not just his job. Kudos to Bryan.

Elizabeth

Jan 5, 2016

Very friendly service advisor, took care of me right away, and I was in and out in a very short time. Thank you!

Alyssa

Jan 4, 2016

Mona Saad took great care of my daughter and her first Chevy lease. I was more then pleased as Mona went above and beyond to help get her the best deal possible. I will be bringing my wife to Gordon Chevrolet to see Mona when her current lease expires this year.Thank you Mona, and the good folks at Gordon Chevrolet.Rick from Rochester

Raymond

Jan 1, 2016

Matt our sales man was very helpful & had us driving home that night, even though it was sleeting & raining. Thanks Matt!

Diane

Dec 28, 2015

I GOT A NAIL IN THE SIDEWALL OF MY TIRE. THEY GOT A NEW TIRE PUT ON QUICKLY AND THEY WASHED MY CAR FOR ME AND I WAS OUT OF THERE IN A SHORT TIME.

Patrick

Dec 28, 2015

I had to make two visits within five days. Both trips were handled professionally and timely. I have been using this service department since 2012 and my experiences have always been good ones.

Karen

Dec 27, 2015

Very friendly and extremely prompt. The steps being taken with my car were thoroughly explained. Loved the TV with the status of the work being done.

Cheryl

Dec 26, 2015

They were not able to duplicate the problem I brought my car in for, but researched it thoroughly I felt.

Richard

Dec 26, 2015

SHORT AND SWEET! NO COST FOR THE CHECK UP ON THE "SEAT BELT NOTICE ON MY DASH. A LOSE CABLE , WAS THE PROBLEM.

Bradley

Dec 25, 2015

Matt K was such a pleasure to do business with. Felt at home at GM. Loved the attention from employees to people waiting in lounge. Dealership was perfect.

Grace

Dec 24, 2015

Came in for a scheduled oil change. While waiting for the service to be completed, I was informed that my left front tire had safety issues. I have the tire and rim service purchased at the time I leased my car. I was told it would not cover this situation, because the tire was not leaking, even though the tire was damaged to the point of not being safe to drive. In the end Gordon did take care of the situation and I did not have to pay for the new tire. Definitely, Gordon handles situations that make the customer feel important.

Lisa

Dec 24, 2015

Erick was great!! I called that morning with my problem and he fit me right in. Great communication throughout the day with cost and timing!!! Thank you so much...

Jeneco

Dec 23, 2015

David Miller is awesome! He explained everything in terms that I could understand. He brought his experience of Being a father and having daughters into the discussion and made me feel extremely comfortable. I brought my business from another dealer to Gordon because of his excellent customer service!

Breayne

Dec 21, 2015

I went in for an oil change and a tire patch and was in and out within an hour. The waiting area is very nice and welcoming as well.

Jeffrey

Dec 21, 2015

John Poole was excellent at understanding my needs and ensuring my concerns were addressed with the mechanics. He maintained communication with me throughout the repair process. He is a pleasure to work with and I rely on him tremendously!

Kevin

Dec 21, 2015

Great experience.Appt. scheduling was greatGreeted immediatleyOil change/tire rotation/recall all done in timely mannerService specialist Eric was great to work with. Knowledgeable and efficient.

Marie

Dec 21, 2015

From my first meeting with Sales staff Joe Churgin, it was the most pleasant experience. He listened to what options I wanted on my next lease. Addressed questions, concerns. Kept me up to date on arrival date at dealership. I recently had ankle/foot/leg surgery. He was willing to deliver the car to my house!! When I went over the finance end of the lease Rick LaChance explained all the details. Had some follow up questions and Rick took care of that for me too!!!

Michael

Dec 21, 2015

I CALLED FRIDAY MORNING FOR A CHECK ENGINE PROBLEM. THEY GOT ME IN AN HOUR LATER AND HAD MY CAR FIXED WITHEN 1.5 HOURS. COULDN'T HAVE GONE ANY BETTER.

Asia

Dec 18, 2015

I love the service however my specific dealer never gave me my referral bonus when I referred my cousin to get a car from there. That was disappointing.

Timothy

Dec 17, 2015

Dave Miller was simply awesome. He didn't pressure us to commit to a deal. We had some comparison shopping to do and he allowed us to do it on our own timeframe. This was by far our best buying/leasing experience ever! Thank you!

Wilda

Dec 17, 2015

The process was quick and stress-free. The two employees that assisted in the lease of the 2016 Malibu Limited were professional, knowledgeable & friendly.

Karen

Dec 16, 2015

The body shop at Gordon Chevrolet is great. My Volt looks good as new and everyone was professional and competent. I was also pleased that the job was done in a timely manner.

Roger

Dec 16, 2015

The dealership had a friendly atmosphere, everyone I dealt with, the salesman, sales manager and financial associate were most help full making my buying experience enjoyable

Kenneth

Dec 14, 2015

This was my second time leasing in less than six months and yet again the service and experience was superb. I look forward to leasing (or buying) another car from Gordon Chevrolet in the future.

Matthew

Dec 14, 2015

Joe Churgin is great to work with. Zac filled in for him on pick up day and did a great job as well. I drive past at least 5 other Chevy dealers to get to Gordon. They are the best!

Rachel

Dec 12, 2015

My sales person Mr. Gregory did more than I expected. He went over and beyond to make sure my experience driving my car would be a good one. Also, he put a lot of time to explain all the paper work details and what to do next during the process of leasing a vehicle. I am truly happy I chose Gordon Chevy and that Mr. Gregory was my go to person. Thank you again, Mr. Gregory and Gordon Chevy.

Justin

Dec 10, 2015

The experience went pretty well for the most part. Other than that there was just small miscommunication with the paperwork, and I had to keep running back and forth from the dealership which I didn't enjoy. Other than that, I'm happy with my car!

Melody

Dec 10, 2015

It was perfect except the staff assumes that everyone celebrates holidays and my family doesnt. They kept telling me to enjoy Christmas

Shiquita

Dec 10, 2015

Everyone was super nice and helpful. David Miller went above and beyond to assist me and I am truly grateful.

Steve

Dec 10, 2015

It was a wonderful experience. The showroom is nice, with retro touches in the lounge area. The staff is extremely friendly and treated me like family. The car leasing experience was hassle-free and got me the car I wanted in the price range I wanted.

Christina

Dec 9, 2015

They were great! My seven year old was crabby when I came back for the vehicle and my service guy, gave Noah a snack and took him to the I pads and made sure everything was taken care of.

Deanne

Dec 9, 2015

I love Alex very helpful and quick at getting numbers for the first quote. He went out of his way to get me the car of my dreams.

Leander

Dec 9, 2015

Well after getting a bad deal on my first lease Mike the manager and Mona my sales rep REALLY help me make sure i got the best deal possible. Mona was awesome she did everything i just had to sign.

Mark

Dec 9, 2015

I arrived at my appointment time and was greeted warmly. Greg was very good and very efficient. I sat in a very nice waiting area while my vehicle was serviced. Good service and completely satisfied.

Natalie

Dec 9, 2015

From beginning to end, my experience at your dealership was amazing. Everything seemed to fall apart with my car at once so when I brought it in, I had a list of about 6 items that needed to be done. I had arrived just before closing to drop off my vehicle and was still greeted with a smile from your service department even though I'm sure everyone was ready to leave. John Pool was the gentleman I got to work with. He took his time going over all of my concerns with me, doing his best to decipher what I hate to admit is the stereotypical female explanation of a broken car. It was a lot of sound effects and references to "that thing over there". After going over it all a few times to make sure he got it all, he took the time to help me with a rental car so I could still go to work the next day. The ladies who generally handle it had already left for the evening. My car was finished the following day and I was supposed to pick it up first thing in the morning. Unfortunately there was a death in the family that morning so my day didn't go at all like I had planned. It was around 2pm when John texted me to check in on me picking up my car. After quickly letting him know what had happened and that I was on my way, he was kind enough to let the rental people know so I wouldn't be charged for the late pick up. I know it's probably not much to the company, but the kindness and patience I was shown those few days meant the world to me. One less thing to worry about in a day of chaos. I have been and will continue to send everyone I can to Gordon Chevrolet for anything I can. Thank you John for eveything! It is truly appreciated!

Robert

Dec 9, 2015

A relaxing wait with plenty to do and see. Love looking at the new cars and the people watching. Great service lounge.

Rod

Dec 9, 2015

We have been buying cares from Greg Dorsey for over 20 years, starting when he was with Saturn. Since he came to Gordon, we have purchased 3 vehicles from and he continues to provide excellent service and Gordon is a great dealership for him to be working at.

Peter

Dec 5, 2015

we were taken care of right away and Ed Williams went above and beyond. would recommend him and Gordon Cheverolet to friends and family.

Cynthia

Dec 3, 2015

Our salesman, Stephen Maurer was great! I would definitely buy more cars from Gordon. My first experience with Gordon and would highly recommend you to my friends/family.

James

Dec 1, 2015

Rachel Kempisty did a nice job getting me in on my tight schedule, Mona Saad listened well and was direct in her responses to what I needed. Mona and Rick LaChance came in early to get me on the road with great efficiency. My new Equinox is dazzling!

Jo

Dec 1, 2015

I love the customer service. I was very pleased how I was treated. You did everything to supply all my needs.

Michael

Dec 1, 2015

Everything was outstanding. We were written up at the correct time & the waiting area was very nice and the service from the service advisor was outstanding. Keep up the good work!

Patricia

Dec 1, 2015

Someone at the service desk told me that my warranty was going to end in Feb. 2016. But we both the car, Dec.2013, the owners man' said that bumper to bumper "3 years or 36000 miles which evert came frist". SO who is RIGHT.

Janice

Nov 30, 2015

I was scheduled for an oil change and when I got there I told your service person, Lori, that I came in early because I wasgetting a new puppy and had to be in Howell by 11am. Lori made sure I was out of there in a timely fashion and I went and picked up my new puppy. Thank you so much. I was on time!!!!

Lisa

Nov 30, 2015

Mike and his team do an excellent job at listening to their customers and putting them into something that meets their needs. Mike & Ashley went above and beyond with all aspects of the transaction. They respond in a timely manner, sought out all options and provided me with options that fit within my requirements. This dealership is over an hour away from our home and we wouldn't even consider going elsewhere.

Paul

Nov 28, 2015

This was fastest service I have ever had in any dealership service department. I was in and out in 45 minutes!! I barely had time to harass my friendly sales person.

Mary

Nov 27, 2015

I felt like our salesman was working for me and he did an excellent job of explaining the lease program and why our pricing came to the amount it did. Also took plenty of time to make sure I understood the operations of the features of my new car. Make sure I understood I could contact him anytime in the future with any questions or concerns I had.

Jamil

Nov 23, 2015

The man that did my car was excellent and very professional. He took his time to explain what they were going to do with my car . He called me twice to explain to me what they wanted to do . Again I thank him for taking care of me and the car .

Margaret

Nov 23, 2015

Brought my car in for routine oil change and adjust tire pressure panel. Used the shuttle service. Gentleman was courteous and polite. Very satisfied as usual.

Diane

Nov 21, 2015

I went in for an oil change and had all other things that i had asked about taken care of. I was very pleased that I was taken care of completely. THANK YOU LORI!

Steve

Nov 21, 2015

I was very impressed at how fast the processed worked. I had just recovered from a financial hardship, and the finance manager Rick was very helpful and understanding with my issues. I wanted to start getting my credit back on track. My job loss hurt be very badly last year.

Langdon

Nov 20, 2015

As always we were treated with respect, we had the time to choose a car with the options we were looking for, we are pleased with our new auto, thank you Mr. Williams.I' am Pleased.Langdon Stark

Eileen

Nov 19, 2015

I have always had excellent service from your dealership. From the salesman to the service consultant. Never had to take the car back.

Jeannette

Nov 16, 2015

There was some difficulty identifying where my A/C system was leaking, but I was consistently assured that the problem would be identified and everything was done to minimize the inconvenience on me since I had to bring the car back due to a nationwide part shortage. The work was completed as expediently as possible.

Laura

Nov 16, 2015

I've already started recommending. I was leery at first thinking that the lease options were too good to be true but everything is exactly what was stated to me. I am beyond happy.

Kathleen

Nov 14, 2015

This is the second car I purchased from my salesman, Greg Dorsey. He has been extremely helpful, has always gone above and beyond to help me, in making these purchases and I will continue to buy from this dealership. Everyone has been extremely pleasant to deal with and I have been very happy with my experiences from the sales and service.

April

Nov 9, 2015

I am completely satisfied with all of the people and the service, and the deal on the new vehicle we leased.

Colleen

Nov 9, 2015

I was in at 8:00 for my scheduled oil change and I was out of the service department at 9:00. That is what I call fast and friendly service. Thank you!

Elaine

Nov 9, 2015

My salesperson Dave Hedger usually deals with used car sales but I knew him thru church and he happily helped me with new car leasing. Thanks

Judy

Nov 9, 2015

I was NOT looking forward to it. A Saturday morning...I imagined utter chaos and a long wait. I was DELIGHTED to be wrong...out in approximately 30 minutes and that included my car being washed...I was thrilled!!!

Melissa

Nov 9, 2015

People are always very courteous and kind. It's always fast and friendly and they never try to push something that you don't really need.

Merle

Nov 7, 2015

The Service Director, was very informative and knowledgeable, and very polite, and the lounge was very accommodating and pleasant, What more could anyone want ??? Nicely done. !!!

Eleanor

Nov 2, 2015

The staff is very helpful. I went in for a recall and oil change. While I was there I looked for a new car once my lease was done, they were very sweet and helpful. I will definitely be staying with them.

Sharon

Nov 2, 2015

Everything is quick and easy. Ed Williams was able to respond to my request from inquiry to sale to delivery in a week. It would have taken less time but; I had to set up my GM discount account. Great and quick service made the process much easier!

Richard

Nov 1, 2015

MY WIFE AND I WERE LOOKING AT YOUR NEW CARS TO SEE WHAT WE MAY DECIDE ON GETTING NEXT .

Jamie

Oct 30, 2015

Everyone was above and beyond friendly and I think just as excited as we were about getting a new car.

David

Oct 29, 2015

Got in on time, car was worked on and I got out in 45 minutes. This was a general service call, but that was great work.

Matthew

Oct 29, 2015

service department people are extremely friendly and nice to deal with, the car however, at no fault of the dealership itself, is a piece of junk.

Michelle

Oct 29, 2015

Had oil change and tires rotated and when John at the service bay told me that when they were working on the tires that a tool slipped and scratched my wheel. I was so surprised that they even told me, I would never have looked for it and when I turn this leased car in, I would have been charged for it! He also told me that Gordon would buy me a new wheel! I was so surprised and proud that I go to this dealership! ,

Scott

Oct 29, 2015

As always I got my work done professionally and I was greeted in a courteous manner by all the staff. I always have a good experience here and I will remain a customer.

Toni

Oct 29, 2015

Hi Stephen Mauer was my sales person and he was excellent! This was my first GM Lease and the first time i've had such a great experience leasing a car. I am very happy I went to Gordon Chevrolet.

Diane

Oct 28, 2015

I came in for a light that was coming on and when inspected we found quite a few things wrong it took a couple days and more money than I anticipated but hopefully I'll be good for a while. Laurie was great though. She got me a free rental and kept me updated on what was going on

Diane

Oct 27, 2015

Made a 3:00 appt. for oil change & tire rotation (1) week in advance. They took me right on time. Told me it would be about an hour; it was 1.5 hours. No big deal....the fact that they washed my car for me softened the time blow!

Marilyn

Oct 26, 2015

Jim Nelson is always very helpful and we enjoy doing business with him and Gordon Chevrolet. I had never leased before and he walked me through the pros and cons of that decision.

Charles

Oct 25, 2015

Although being well satisfied with the dealership in general and continue to have my vehicle serviced there exclusively. I still have electrical issues with the truck that have never been completely resolved. In this time of technological evolution the inability to diagnose and fix these continuing problems seems mind boggling to me! This condition has existed for the last several years. I am not saying that the service department hasn't done their best, they certainly have. I just find it hard to fathom that no other vehicle experiences these types of electrical failure! And that no other venue within the GM family can address this issue.

Penny

Oct 24, 2015

Timely and shuttle worked out great! Friendly workers that explained entire problem and let us know what was covered by warranty.

Mary

Oct 23, 2015

I was in and out in an hour. Could not believe it!!! John was great explaining every step to me. There was a gentleman offering to drive customers via complimentary shuttle to work or home which is such a great service. My car came back to me washed and ready to go. I will definitely return to Gordon for my service needs.

Erin

Oct 22, 2015

The process was amazingly fast and easy. Walked into test drive, left 3 hours later with a new lease. Loved the experience and look forward to my future purchases.

Mark

Oct 22, 2015

You service advisor Laurie was professional, courteous and informative. She was playful and kind to my 2 year old granddaughter. Laurie, I apologize if I am spelling your name wrong, handled my service appointment perfectly.

Florence

Oct 21, 2015

I was having issues with my 2013 Mallibu - 4th trip to the service deptartment since May 2015 for the same problem. On this visit Lorie Gardner was my service rep. She took a sincere interest in my problem, and provided alternative options for an agreeable resolution to an onging situation. John Lentz is my "sales person" and did a great job locating a new 2015 Malibu with my specificaions. He went the extra mile to esure I was a satisfied customer. My thanks and kudos to Lorie and John!

Mark

Oct 21, 2015

Ed and Mona continue to deliver outstanding customer service. The fun of the sale has come and gone, they have not. They are working on making everything perfect with an after market spray on bed liner that was added.thanks,mark

Gerald

Oct 15, 2015

When they advertise they go the extra mile for you. They mean it John Power my service manager goes way beyond his duties to be sure everything is well taken care of. and goes out of his way to be sure I'm taken care of and comfortable. He makes sure I have a car to drive if my truck is going to take longer then expected. In my mind this man is a saint. and should be rewarded for his service. He makes me feel like part of the family. I will always use Gordons service department. Don't get me wrong the sales department is great also. I highly recommend my salesman Brian. Sorry don't remember his last name.

Gayle

Oct 14, 2015

everything, from the moment I first walked on the used car lot has been outstanding. Service by every employee I have met has been exemplary. I have told everyone I know looking for a car to seek out Dave Hedger. The service waiting area is great, love the free coffee and popcorn. I had trouble connecting to wifi and the person I saw, asked which device, knew exactly what to do and made sure I was connected. I work in Royal Oak and live in Redford but you are worth the drive.

Jason

Oct 14, 2015

Salesperson ed williams was knowledgable and a pleasure to work with. He came in on his day off to get me in a new car.

Gerard

Oct 12, 2015

i went in, to get my car serviced, 3 hours later, I'm driving a new one, ( all be it a lease ). I call that a good day!

Kimberley

Oct 11, 2015

Erick (service advisor) was great. We had brakes done on June 22, 2015 and had to bring back to have rotors done. Not sure why this could not have been completed when brakes were done. Happy overall, just little irritated to have to take another day off work.

Kenneth

Oct 10, 2015

You explained why there's no power on take off after 100 to 500 feet. Gave me the papers that explain what the transmission is doing . Hopefully this will correct itself as it learns. Nice job on the front facial .

Sherry

Oct 10, 2015

I always have a great experience when I have to do business with you. Thank you for all you do.

Terrance

Oct 8, 2015

My experience went very good. I didn't have an appointment due to the fact I had two light come on over the weekend on the way home. My ABS light and service stabiltrack light. But I went in Monday morning and they took care of me. My service advisor explained to me the issue and the possibility of the repair. I was greeted in the waiting room and the wait wasn't long.

Arlene

Oct 5, 2015

Fast,polite informative, friendly, the plus is we have been there before and it was the best way to go! Thank you Gordon Chevy and Steve Maurer

Kristen

Oct 5, 2015

I had a great experience. Mona Saad worked very hard for me. She kept in contact with me on a daily base and delivered the car I wanted. I will purchase my next car from Mona Saad.

Rebecca

Oct 5, 2015

My car would not go into park...I called ahead, got to the dealer about 630 pm, they had me in a loaner car within about 20 min and everyone was so great - got my car back on Friday - love the service I received !

Linda

Oct 3, 2015

Everyone was so nice, helpful. Mona our sales lady was very sweet, helpful, considerate and knowledgeable. We will be back after this lease is up and will not go anywhere else. THANKS Gordon Chevrolet!!!

Timothy

Oct 3, 2015

It was great. I do not like coming to dealerships to have these things done. But the people in your service department were very friendly. The write up person told me it would take about an hour and half and to my surprise it was done in less than an hour. I was very pleased and will not stress over coming back again.

John

Oct 2, 2015

car cleaned very well when presented for pickup. Car delivered right at the promised time of 11:00 A.M. All work done extremely well by service tech.

Larry

Oct 2, 2015

They did a great job. Provided me with a car because they had to keep the car over night and they kept me informed as to the status of my car.

James

Oct 1, 2015

Service was very quick and well done. Waiting area is very comfortable and the free hot drinks and snacks were very nice (especially since I missed lunch). As a bonus I found a cousin I had not seen for years working at your dealership.

Jason

Sep 30, 2015

I left the dealership feeling that I got a excellent vehicle, at a excellent price, a very happy customer, thanks.

Kathleen

Sep 30, 2015

John Lentz keeps me coming back. He has taken care of my family for years now. Gordon Chevrolet has the beast sales and service depts anywhere in michigan.

Timothy

Sep 30, 2015

Very pleasant people and friendly ! I can say enough about Joe churgin that helped me out ! GREAT GUY ! Sending 3 family and 2 friends your way in the next couple of weeks.

Deborah

Sep 28, 2015

John Mauro always takes very good care of me when I need a vehicle. I have been purchasing cars, through John, for many, many years. He is the reason I continue to come back to Gordon Chevrolet. John is honest, caring and patient to what I need in a vehicle. I have recommended many of my family members, and friends to contact John when there are in need of a vehicle. They have purchased through John and they, too, keep coming back.Again, my experience was excellent. Thank you, John! :)

Heather

Sep 28, 2015

I had the pleasure of work with Greg Dorsey. Greg worked tirelessly to ensure that all my needs were met. Greg really took the time to get to know me and we was more than a pleasure to work with. He was very knowledgeable about the vehicle and all the available discounts that I qualified for. Thank you Greg for your outstanding service and a pleasant car buying experience. Aside from my awesome experience with Mr. Dorsey, I throughly enjoyed my visit to Gordon Chevy. The staff is very accommodating and friendly!

Carrie

Sep 27, 2015

Everything was fine. However, if it weren't for my salesman Matt Klepack ibwould have been charged for my tire. Matt saw me and remembered me and knew I purchased tire protection. Your computer in service dept didn't show that

Diane

Sep 27, 2015

The service department employees were all friendly and efficient. The waiting area is comfortable and coffee, water, tea are always available and snacks were available also.

Donald

Sep 27, 2015

I arrived without an appointment and was told by Nathan that it could take 1-1 1/2 hrs to complete oil change and tire rotation.In my past experience said labor usually takes that long even with an appointment.Even so the maintenance on my vehicle took less than an hour and a half.

James

Sep 27, 2015

Service Dept. employees were very attentive and prompt. The work was done in a timely manner and we were on our way very quickly after it was completed.

Michael

Sep 24, 2015

Very good experience. Got the truck I wanted at an excilent price and my salesman was well informed on all the features the newer model had since the previous truck.

Kevin

Sep 22, 2015

The service reps was excellent took very good care of me, the service department was clean as well as the lounge.

Joseph

Sep 21, 2015

Got a chance to visit with Alex Pugh, my automotive sales professional. Nice visit, great person. We have moved from Redford Twp to South Lyon but will be purchasing our fifth car from Alex when the time comes.My service coordinator (Nick?) oversaw the scheduled service and oil change on our 2014 Equinox. One-half hour of my Saturday AM, rather pleasantly spent.By the way - the new coffee machine in the waiting area makes a good cup of coffee. An improvement over the old one. Thank you.

Diane

Sep 18, 2015

I brought my car in for an oil change. Don suggested i flush my trans fluid since I had 80 thousand miles. Since i plan on keeping my vehicle. He also made sure i was out of there in great time. He was very helpful and the cashier ladies were very nice

Hilary

Sep 18, 2015

Matt my sales person was excellent as usual. This was my second car I have purchased from him and he always goes above my expectations

Larry

Sep 18, 2015

Everything went very well, and we even got the phone call we requested for the update on what was going on with the car.

James

Sep 16, 2015

I had a appointment and was told it would take 3 hours, and it did. I waited for the repair in your waiting area and you have a great coffee machine.

Deanna

Sep 15, 2015

Mona was Amazing. Everyone was so friendly and worked with us and answered all of our questions and went over things thoroughly and helped us on our way. We will see you for our oil changes and future vehicles.

Emily

Sep 15, 2015

Mona Saad was soooo awesome at her job. She treated me like I was family.That's the best service you could ever ask for.Steve Nissen was also very polite and helpful as well.I would definately recommend family and friends to Gordon Chevrolet.

Michael

Sep 13, 2015

I contacted Alex Pugh to inquire about purchasing a new Equinox or Traverse for my wife. Honestly, I thought about purchasing a GMC vehicle from another dealership. After leaving my information the salesman never returned my call. Therefore, I contacted Alex Pugh and he was patient with me and my wife. He always strives to make certain that we are completely satisfied. In addition, he avoids gimmicks and shady sales pitches. As a result of his goal to always ensure customer satisfaction, we purchased another new vehicle for Gordon Chevrolet.

Amanda

Sep 11, 2015

Joe Churnig made the process of leasing a vehicle a very quick, easy process. I could not have asked for a better experience.

Meagan

Sep 11, 2015

Drop off car night before to get oil change and brake inspection. Lady that scheduled my appt was awesome aND very friendly. My advisor Jon was great too and kepte informed

Kelli

Sep 10, 2015

My service technician was ok; could have had a more enthusiastic attitude when dealing with me. Tammy, however, was fantastic. To be honest, she is the only reason I would ever come back. She responded immediately to my loaner car needs and did so with a caring and compassionate approach. It would be great if all Gordon Chevrolet service department members took a lesson from her. She was the only employee who smiled at me and took the time to understand my situation.

Pamela

Sep 7, 2015

The best experience I've ever had. Also just received a pastry basket that was the nicest thing ever. Very appreciated. Mona is excellent and I would recommend her to all my friends and family.

Earl

Sep 4, 2015

THE PART REQUIRED FOR MY REPAIR HAD BEEN PREPARED INADVANCE AS PROMISED. THE TIME REQUIRED WAS MUCH SHORTER THAN PREVIOUS VISITS.

Candace

Sep 3, 2015

Joe Churgin is the greatest!! He is our go to guy and we send everyone we know his way too. We found him through advertisement at GCYAA events. The service is exceptional and we wont be going anywhere else!

Donna

Sep 3, 2015

I brought my car in for routine oil change but also to check air condition that was not working. I was told the cost of fixing air and could not afford it on my 2011 Traverse. I felt it was to expensive and felt it should not cost that much for a 4 yr old car. I was feeling taken advantage of.

Kenneth

Sep 3, 2015

I enjoyed looking at the cars in the show room. My wait was reasonable and the write up person was pleasant and caring'

Lance

Sep 3, 2015

This is hands down the best dealership I have ever had the opportunity to deal with. World class service department and second to none customer service from the second I walked in the front door! Every one who drives a GM product in the metro Detroit area should bring their vehicle to Gordon Chevrolet for their service needs.

Ronald

Sep 3, 2015

John Mauro did an excellent job again helping with the details of a new car & Rick LaChance also again did a great job with the finances and paperwork. Great job all around

Sheila

Sep 3, 2015

The dealership salesman Alex was patient, kind and helpful. The dealer was clean and inviting. All staff was helpful and friendly.

Glen

Sep 2, 2015

I've been driving Chrysler products for the past 25 years and my last few experiences have been as though they didn't want my business. We were very happy with the service at the dealership and will definitely plan future purchases there.

Scott

Sep 2, 2015

Loved being reconized by other sale accociates there, and checking to see if everything was going smooth..Everythig was explained in a easy to understand manner...

Jenson

Sep 1, 2015

The experience was friendly and inviting, I did not feel pressured to buy and I felt like I was being helped out not sold to! I will definitely come back.

Denise

Aug 29, 2015

This visit went fine. Based on previous unsatisfactory visits, I am withholding recommending the service dept until I am convinced there has been significant improvement.

Donald

Aug 29, 2015

I brought car in for a past repair job that appeared to not be working and Gordon tested it out fixed it at no cost.

Youssef

Aug 29, 2015

My service advisor was more than helpful kept me updated through out the whole time my vehicle was I no ermine and made it a very easy and pleasant visit

William

Aug 28, 2015

I"ve always had nothing but good experiences purchasing my vehicles from Gordon's my salesman has always been straight forward and professional as i have bought several vehicles form Gordon you are to be commended on you dealership and ,Thank you I just love my new vehicle, William

Michael

Aug 26, 2015

I had a vehicle in the collision shop and had to go to the dealership to remove items. The staff was very friendly, courteous and helpful.

Victoria

Aug 26, 2015

The service representative was polite and courteous. He got my car in at the scheduled time and the recall work was done promptly.

Daniel

Aug 18, 2015

I brought my car in because the steering wheel vibrated when I used the brakes. They checked my brakes and found that I needed to have the rotors turned and new rear brakes. Now when I drive my car, the steering doesn't vibrate. Thank you Gordon Chevrolet!

Elizabeth

Aug 17, 2015

I love all the people I have ever dealt with at your body shop, sadly it has been more often than I would have liked......I would highly recommend your body shop to everyone!

Charles

Aug 14, 2015

I brought my vehicle in because of the possibility that the tire rotation hadn't been performed during its last scheduled maintenance. The day before I experienced a "no start" situation, which was also to be examined. Service people claimed the key was defective and replaced it. With all of the service history on this vehicle I am wondering if the key or the ignition was always part of the problem! Time will tell. Oh well, another $176.00 investment into a 9 year old vehicle! Naturally all the warranties are expired and I shelled out another $3,000.00 to purchase another warranty. Of course that costs $100.00 for the deductible each time you bring it in. Maybe I should purchase a new vehicle! Maybe not a Chevy! Its been a real frustration over the years. Read the service history on this vehicle and you'll have a better understanding of the situation. By the way, I had to contact the dealership today. My other key would no longer work in the ignition. Thank God my service advisor was able to solve that problem over the phone! Seems she may know more than the service tech!!

Joyce

Aug 14, 2015

A minor thing; the person who drove me home (shuttle), had no personality, not friendly, had nothing to say except did tell me at the drop off if I needed a ride to pick up my car to give Gordon a call. Not a big deal but he could have put a little more effort into his customer interaction. The Gordon Chevrolet dealership is absolutely outstanding in every other way for customer service. I have been a customer for many years and have bought or leases at least four vehicles there. The people there have always gone above and beyond to be sure they have customer satisfaction.

Lisa

Aug 14, 2015

I came in for two recalls and two other issues. One issue could not be duplicated and the other (trans lag upon increasing speed after slowing down) I was told was normal. I've never had a car that lagged like that. Doesn't seem normal to me. The sheet that I was given that lists all the vehicles that this is "normal" for didn't have my year on it. I dropped the car off at 8am and they called me at 12:30ish to say it was ready. When I asked what was wrong they had not looked at the lag issue and had to take it back in the shop. The service rep Erick was very nice. So were the shuttle drivers.

Mark

Aug 14, 2015

I was greeted warmly, I was treated fairly, and my Salesperson, Mona Saad, was very informative, very positive, and extremely helpful!

Whitney

Aug 14, 2015

John Pool is a very nice and friendly person. He definitely takes the stress out of having your car repaired!

Justin

Aug 13, 2015

I had the pleasure of working with Greg Dorsey. He was very knowledgeable, patient and accommodating throughout the process of leasing my Silverado.

Shirley

Aug 13, 2015

our experience at your dealership was excellent. We felt comfortable with your salesman, Nick. He was very helpful and informative.

James

Aug 12, 2015

This is the 7th vehicle we have leased from Ed Williams. Obviously we think quite highly of him. I have already recommended Gordon Chevrolet to a co-worker.

Jason

Aug 12, 2015

Joe Churgin is just an amazing salesman! He got us exactly what we wanted....for the third time!!! I will never go to anyone else to get a car!!!

Eric

Aug 11, 2015

This is 4th vehicle I've purchased/leased from Gordon Chevrolet, and they have always taken care of me, and that's why I continue to shop there. Steve Mauer is very personable, and takes care of business.

Johnnie

Aug 11, 2015

took car in was greeted promptly, car was checked in, and given loaner car. Car was ready later that same day

Charles

Aug 10, 2015

Steve was incredibly helpful and patient in our dealings- especially as I was coming from out of state. He did what he said he was going to do and I appreciate every effort heads on my behalf.

Melissa

Aug 10, 2015

There was a line outside the doors to get my car in first thing in the morning, but I left it there (for an oil change) and went to breakfast and it was done by the time I got back so no complaints.

doctor

Aug 10, 2015

My car buying experience was good. We ended up getting the car and the deal we wanted and needed...my complaint is about my inspection. We bought the car brand new in Nov. 2014 with 5miles. The inspection expired 7/2015! With as much money that we put down and with our faithful payments plus 3 referrals made with purchase, youd think theyd be willing to work with us to get the inspection completed free or at a discounted charge! But once you own the car and they've cashed their commission checks, they no longer are willing to work with you! Very disappointing! Very poor leadership and management skills when we brought this to their attention! No longer satisfied with this dealership!

Robin

Aug 8, 2015

I had an appointment scheduled. While they did do one extra thing, I still think 2.5 hours for oil change, with an appointment, is way too long to wait

Robert

Aug 7, 2015

Service advisors never call to inform me of my car. I have to call and see when its done. Very annoying

Lori

Aug 6, 2015

employees were very nice and explained everything that was going on that day , also enjoyed your waiting room very nice and comfortable

Scott

Aug 6, 2015

I was greeted by John upon my arrival. I had an appointment for an oil change and tire rotation. He got me all checked in and I got my car back in about 45 minutes. John even found a promotional coupon for me to use. As always, I got great service and I will be back with my Chevy.

Nicole

Aug 5, 2015

Fac and John were probably the best salesmen I've had at any dealership! Super friendly and knowledgeable. Not pushy like others I've encountered! And I absolutely love my truck! No regrets! Thank you!

Shelby

Aug 5, 2015

Our salesperson (MONIA) treaded us very well. Took all the time we needed to lease our new Malibu. She explained things well and even worked with us to get a upgraded model. We would ask for her again.

Taylor

Aug 5, 2015

Dave Miller was great as responding to my emails promptly, getting me the desired car and making everything very convenient for me.

Terrance

Aug 1, 2015

Well I had an engine light come on in my 2013 Chevy Malibu and I was getting ready to head out of town to Cincinnati to get my vehicle taken care of so I took it in for an oil change before I headed out of town and they fixed the problem with my camshaft position sensor and few other sensors and now I'm back in business. I appreciate their friendly service so much.

Barbara

Jul 31, 2015

From the time I got out of my car I was treated like an important person (which I appreciate). The door was opened for me with a friendly greeting. I asked to see Greg Dorsey and snap, it happened. The integrity of this man is unsurpassed. He is so knowledgeable about his product and stands by everything he says. He's patient and a very good teacher (and I know I have a lot to learn over the next couple of months.) What a joy it was to be there and to get my new Malibu (most beautiful car I have ever had!). I'm happy with everyone I met at Gordon Chevrolet and appreciate the way they treat people.

Brittany

Jul 31, 2015

They were able to fix all of my recalls while I was there getting my oil changed so I didn't have to come back. Was pretty quick too, very nice.

Gerald

Jul 31, 2015

This is my third vehicle from Joe Churgin. He makes the car-buying process easy, fun and exciting ... as it should be!

Cynthia

Jul 30, 2015

My service rep, Erick, was very helpful and went out of his way to assist me with my car issues. Hopefully my repairs were done to last.

Amy

Jul 29, 2015

Everyone was very friendly and the repair was done promptly. Very satisfied!! I was also starving because I came right from work and there just so happened to be popcorn there when I arrived. :)

Linda

Jul 29, 2015

GORDAN CHEV SALESPERSON STEVE MAURER MADE MY TRUCK LEASE A VERY NICE EXPERIENCE. HE PUT ME AT EASE, AND ANSWER ALL MY QUESTIONS, THANKS STEVE!I WILL REFER HIM TO ALL OF MY GM RETIREE'S FRIENDS!

Scott

Jul 29, 2015

Very smooth, low pressure sales experience every time I purchase here.Would recommend to all friends and family. Thank you! Thank you!

William

Jul 29, 2015

Your employees are very courteous and efficient. The repair was done in a timely manner, and your waiting room is very comfortable. I have recommended your dealership. My salesman was Steve Mauer. If I ever need another auto, I'll come back to Gordon Chev. Also, thanks for washing my car.

Andrea

Jul 27, 2015

I have nothing but great service each and every time. I have leased many cars from Gordon Chevrolet and their service department is the best also.

Judith

Jul 27, 2015

I brag to all my friends and co-workers, not only about you quick and efficient sevice but above all your honesty in all your dealings with your customers. That's what always keeps me coming back. I feel that I can trust your dealership completely.

Kerry

Jul 27, 2015

Everyone is always so helpful and courteous. Work is always done right. Our salesman, Joe Churgin, will always take a few minutes even when no deal is being negotiated.

Rebecca

Jul 27, 2015

My sales associate was still in training her name is Ashley Robertson but I must say she was great! She helped me find the perfect car and took her time she didn't make me feel like I was being rushed or forced to buy a vehicle that I didn't want. She told me she had all Day to help me and to me that's a great sales person. No matter how swamped she was she made me feel like I was her first priority when I know she had other customers there looking. So my experience was great!

Brandi

Jul 25, 2015

Everyone was great and helpful, It took a little longer than I would have liked to even find out what was wrong with it but after that happened it was fixed quickly.

Heather

Jul 24, 2015

I first came to Gordon about 9 years ago for collision service and have always been impressed with your staff. I have bought 2 vehicles from you since and will continue to use your dealership, driving 40 minutes is worth it to me.

Peggy

Jul 24, 2015

The work was completed and ready for me at the time I was told it would be. Everyone in the service department and sales department that I have been in contact with have all been extremely helpful and friendly. I will continue to come to Gordon Chevrolet for any service I need on my vehicle.

Bonnie

Jul 22, 2015

I would tell anyone to come to you because you try to give us the best deal and are very good about everything. My salesman Jim Nelson is the greatest

Kenneth

Jul 21, 2015

My salesman, Greg Dorsey, was outstanding. He was very professional, honest, and transparent throughout the whole process. He made leasing a car a breeze! I would highly recommend Greg to anyone interested in buying or leasing a car!

Ryan

Jul 21, 2015

I've never had a car sale goes as well as this one. Mona was by far the greatest salesperson I have ever worked with as she fought to get me every discount I could. Not to mention they helped me out when I was deciding to either fix my junker or buy/lease new. We were so happy with the service that we're actually trading our Ford Edge in today and picking up a Traverse as well!

the sprinkler man

Jul 21, 2015

took my van in to get repaired, was not starting, after a week in the service they told me my van was all fixed and ready to go, cost over $500 in the van is still not running correctly, took it back for them to look at again and they wanted to charge me even more, the second time I took it there they wanted to sell me all kinds of parts but the first time when I picked it up they didn't want to sell me any parts I will never go back here ever again and will tell everyone I know to stay away.

Henry

Jul 20, 2015

As usual Mona, went the extra mile for me. I have now leased or bought seven cars from Gordon. I also have relatives buying cars from Gordon. They also used Mona and were quite pleased with her.

Susan

Jul 20, 2015

Joe Churgin did a wonderful job getting us our first lease. We bought our 2005 Equinox from him also. Our daughter and her husband Jenny and Marc Spontack have also gotten their cars from him. We would not buy a car from anyone else but Joe Churgin.

Hilary

Jul 19, 2015

They fixed it fast and kept me informed during the whole process. I done use any other dealerships I won't be in the future.

Javier

Jul 19, 2015

I knew I could count on Joe to get me a great deal and he did. I think I was given a fair trade in amount for my camaro. I will be back when my lease is up.

Patrick

Jul 19, 2015

For the first time, my car was ready agh in the time frame it was promised. This is very important to me.

Curtis

Jul 17, 2015

Matt Klepack is an Super Awesome sales rep!! Very knowledgeable on the Corvette he sold me, & did not leave me with one unanswered question!

Cynthia

Jul 17, 2015

Joe is incredibly helpful. He is an excellent, courteous sales person. We appreciate all he does to maintain a partnership with us.

Dean

Jul 17, 2015

Card was 2000 miles out of warranty, with a $358.00 bill I was facing, and after talking service manager, was lowered to $100.00. How could I not be HAPPY that... Thank You....

Eboni

Jul 15, 2015

I appreciate the great, friendly customer service. The only complaint is the motion sickness I always get in the shuttle van. I know it's just my virtigo. But I like the service I receive when I bring the CRUZE into Gordon's.

Stephanie

Jul 15, 2015

I arrived 10 minutes before my appointment time (1030am), was told by two different people that someone would be right with me. I wasn't checked in for my oil change until 1050am (20 minutes after my appointment time). There were THREE people helping the gentleman in front of me who had a Corvette, not one of them were able to check me in for my appointment?? More money = higher priority?? Completely unsatisfied.

Jeffrey

Jul 12, 2015

I brought my vehicle in for (2) separate recalls along with an oil change and tire rotation. I was given a loaner vehicle and the repairs took less than a day. More than pleased with the service and professionalism of the service department members.

Donald

Jul 11, 2015

They found a recall, I wasn't even aware of and took care of it right then, most places would have you make an appointment and come back. Gorden took care of it on the spot.

Jessica

Jul 9, 2015

Greg is the best car guy ever. I have been buying cars from him for almost a decade and my family has been even longer. We love him :)

Elizabeth

Jul 8, 2015

Dropped my vehicle off for an oil change and tire rotation. Was greeted promptly and Lorie had me wrote up and on my way in just a few minutes! She called me when my vehicle was ready just about an hour after I dropped it off. Thanks for the great service!

Robert

Jul 8, 2015

As a regular customer, I have had nothing but the utmost "professional" service whenever dealing with Gordon Chevrolet. I have purchased at least five cars from this dealership and every one of them have been serviced at Gordon. I wouldn't trust my cars to anyone else. Mr. John Pool and the rest of the Service Staff have given me the most courteous and prompt service. I could not be more satisfied.

Whitney

Jul 8, 2015

I went to the dealer because my tire needed to be patched up because I had a screw in my tire. My service advisor was nice and friendly!

Sue

Jul 6, 2015

My sales rep was EXTREMELY helpful in finding me a vehicle that met my needs within my budget! Thank you to Dave Finegold for such a great experience!

Kari

Jul 5, 2015

I was way over on my lease mileage on the car I was turning in. I thought I had no option except to purchase my leased car. Thanks to Mr. Rama, I was able to leave in a new car with the mileage overage roles in. I'm very happy with my new Malibu. Thank you.

Thomas

Jul 5, 2015

Ed Williams is always very knowledgeable and pleasant to work with. Our family buys all our Chevrolet vehicles from him and refer others to him.

Regimon

Jul 4, 2015

John lentz is good sales man He did lots things explain and helped me to buy a vehicle from gordon dealership.

Daniel

Jul 3, 2015

My 2015 Silverado is the third vehicle my wife, Donna, and I purchased or leased from John Marou. John worked very hard to get us the best deal and is our go to guy for future purchases or leases. He is what all sales people should be. You should be proud to have such an asset on your staff. In my seventy years I have purchased many vehicles from all of the Big Three and John is by far the best salesman I dealt with. John sales General Motors as well as he does vehicles.

Shannon

Jul 3, 2015

they were great and informative. they worked with me to get me out of my lease early and into another lease. easy to talk to and made me feel comfortable.

Gerald

Jul 2, 2015

Salesman knew exactly what I needed and had it ready for a test drive. Everyone is helpful and friendly. Great dealership.

Virginia

Jul 2, 2015

Zach and John G are EXCELLENT!! We were extremely satisfied with our purchase and will definitely be back in the future!!

Joshua

Jun 28, 2015

John Lentz is simply a terrific salesman. I will recommend him to anyone. He is a very authentic, genuine, dependable and hardworking person.

Laura

Jun 27, 2015

Everyone was so kind and they took me in at my scheduled time and was out within an hour. I got to speak to Zac while there. He was the one who took care of me on my lease.

Thomas

Jun 27, 2015

My name is Thomas Williams I currently lease 2013 Chevy Traverse through Gordon Chevrolet the staff at Gordon Chevrolet are superior they are friendly and knowledgeable the dealership waiting room is excellent I'm looking forward to leasing two vehicle from Gordon Chevrolet one for my wife and one for me. my wife likes the Chevy trax and I will be leasing me Chevy Colorado 4 door 4 by 4 short box. Thank you for your continuing awesome service truly loyal customer Thomas Williams

Joseph

Jun 26, 2015

it is clean, and busy everyone seemed to be happy and smiling the staff and customers, I had my mind made up when I walked into the dealer on walking out with a new vehicle and I did. My salesman knew what I wanted and knew where it was on the lot for me to look while he was with another customer. I wish I had more time to tell you how much of a good experience it was purchasing my truck there. A big Thanks.

Sarah

Jun 26, 2015

John was the one to help me out and he was fabulous; he was friendly, explained what was being done to my car, and gave me an excellent time frame of when it would be ready for pick up!

Amy

Jun 25, 2015

We really appreciated all the great customer service, from Rachael Kempisty's immediate contact and quick responses to Steve Nissen's friendly and extremely helpful service all the way through our process of purchasing a new car. In addition, during our on site visit, there were a number of great interactions with everyone there. I can't say enough wonderful things about the Gordon Team and their smiling faces and I look forward to dealing with them and recommending everyone I know to go to them! :)

Olidia

Jun 25, 2015

The service writer was very interested in finding out what my problem was and she did an excellent job of making sure it was done.

David

Jun 23, 2015

For me, Gordon Chevrolet is the best dealership in the state. There are several Chevy dealers closer to my house but I will continue to drive the extra miles to purchase from Gordon.

Kevin

Jun 23, 2015

I am extremely satisfied with customer and vehicle service, you have a life long customer keep up the outstanding work.

Janice

Jun 21, 2015

I always have a great experience at Gordon Chevrolet. Everyone is helpful. My second car from Gordon in the last 4 years and I couldn't be happier. I am a repeat customer. Thank you all for all you do to make it easy to get great service.

Frederick

Jun 19, 2015

I took my new truck in for a oil change, 2 recalls and a power steering problem, all were taken care of and my truck returned to me within 24 hours. 100% score on satisfaction

Mary

Jun 19, 2015

It was my 1st time setting up appointment on line. quick, friendly service. loaner car was ready when I dropped off my car for recall work and oil change. Work was done faster than I had anticipated but greatly appreciated. Free car wsh too!

Barbara

Jun 18, 2015

Brought car in for bumper repair. Chrome molding was wrong one so took car home with bumper finished and brought it back when correct molding came in. When I brought car back in to have molding put on and pointed out that both sides of bumper looked like it was glue by the crease which separates bumper from quarter panel but found out it was chipped. They needed an extra day to re-paint bumper and was picked up the next day. Mike was very apologetic and when I got in my car to drive home I felt like I was in a new car. It was washed and the interior was immaculate. From the windows to the carpets being vacuumed all I could do was smile. Thank you so much for everything you've done. Very greatful.

Carolina

Jun 18, 2015

I am very happy with Gregory Dorsey he is very nice sale man and he use his Spanish with me n my son and he give me the best deal and base my situation he is great ;)

Jonathan

Jun 18, 2015

Amazing experience with Dave Miller. I can't imaging doing a car deal with anyone else ever. I cannot stand the part where I get taken into the office to sign my paperwork and get the hard sell on warranties but I understand the purpose.

Aaron

Jun 14, 2015

The Gordon Chevrolet experience is one that stays with you...upon entering the facility you're always greeted with a "Hello" and a smile...the staff is very friendly...the facility is always well maintained and best of all...FREE COFFEE!!!..overall, you guys are a perfect 10 in my book...thanks and continue to keep up the good work...

Elizabeth

Jun 13, 2015

Car was ready in the amount of time estimated. All items requested were completed. Service advisor was polite, knowledgeable and specific in answering my questions. Waiting area was awesome to get work done that I brought with me.

Dory

Jun 12, 2015

My service advisor, Erich, did everything he could to help me, even going over options of what services I would elect to have and associated costs) and kept in contact throughtout the day via phone. When it became apparent my vehicle would take a while, he mentioned that I would probably need a loaner, so I got that ball rolling so I could get to work the next day. I was happy to recieve (With help from Colette? Sorry, forget name) a free loaner and not a rental, which I truly appreciated. With all my years dealing with car dealers, I consider Gordon top notch in terms of customer service and trustworthiness.

Elena

Jun 12, 2015

Everyone was very help full. John Pool was great. I loved the loner car that I was given to use during that time.

David

Jun 11, 2015

Your service staff was excellent. I came in for some routine maintenance and a problem with my shifter. It was handled in 1 day and a reasonable price. Thank you.

Michelle

Jun 11, 2015

In on time and was out within the hour. The service rep. who was a young lady I can not remember her name was very professional and polite.

Jeffrey

Jun 10, 2015

John Poole was the service representative helping me on my recent visit. He went above and beyond to make sure my repairs were addressed and expedited. He was excellent at communicating various warranty requirements and even got me in on a Saturday to meet my availability!EXCELLENT JOB!!

Joanne

Jun 10, 2015

I appreciate the courtesy car taking me to and from work while my car is being serviced. And it was done quicker than I expected. Thank you all!

Harriette

Jun 9, 2015

Exceptional customer service from everyone we encountered at Gordon Chevrolet. A big shout out to Dave Miller for being outstanding to work with again! We love our new Equinox!

Youssef

Jun 9, 2015

I was extremely satisfied with the customer service I received from everyone there. My salesman was a big help and made sure everything was taken care of. Qthe finance manager made everything a breeze. And the customer experience manager made it all worth it. Definitely getting more cars from them in the future.

Kristin

Jun 8, 2015

The whole staff was very friendly and it was fixed much quicker than anticipated. I am very glad I purchased my vehicle here.

Whitney

Jun 8, 2015

I brought my car in for service and the tech was very nice and informative on the process. I felt very comfortable leaving my car with him.

Sharon

Jun 7, 2015

I needed to make a last minute appt for an oil change, and I know Saturday Is a busy day, but the service manager assured me he would get me in. I was out with an oil change in no time. Thanks. Additionally, everyone was so polite.

Shana

Jun 6, 2015

Every time I have any service done I am treated so well. So thank you keep up the great work.

Douglas

Jun 5, 2015

I showed up with out an appointment. But was in and out in less that 2 hours. Even after the rep told me it would be a "long wait time", for those without an appointment.

Julie

Jun 5, 2015

I came in for an oil change fully expecting to be there for up to 2hrs. I was thrilled when I was out the door in 30mins - including the free car wash! I believe Lori was the service advisor who assisted me and she was awesome!

Jerilyn

Jun 4, 2015

I'm very satisfied customer! All the Staff I dealt with were friendly and informative on All questions asked. I was kept informed on process of work being done. Thank you .Jerilyn A Coleman

Joan

Jun 4, 2015

my husband and I were thinking about leasing a car, preferably a GM product. Dave Miller helped us through the process and explained everything to us. We were very happy about his help and expertise and glad to return to Gordon Chevrolet for our lease.

Lori

Jun 4, 2015

Had a great experience with the sale. I used to go to Rodgers Cheverolet and they could not help us stay within the price range we wanted with the vehicle that we needed! Very Happy

Breayne

Jun 3, 2015

John Mauro was an excellent salesman. Even though the dealership was always very busy each time we came in he made us his priority and I never felt as if he was rushing us. He went over everything thoroughly as it was my first time leasing a vehicle. I would hands down recommend John and Gordon Chevrolet.

Cynthia

Jun 3, 2015

I had a 2:00 appointment but had to drop off my car around 9:00 due to prior commitments. I was told this would not be a problem. I received an e-mail at 10:02 stating the car was done. I did not have to try and find a way back to the dealership. My husband was able to drop me off to pick it up. It saved me a lot of time and trouble. Great work!!

Nijola

Jun 3, 2015

Gregory Demarest was a very pleasant service advisor.He was very professional and knowledgeable. He keptme informed on everything that was being done on myvehicle.

Victor

Jun 3, 2015

The service agent took a personal interest in me, and in the problem I mentioned (non-functioning tire pressure sensor), and everything was taken care of.

Roselyn

Jun 2, 2015

Dave Finegold was very helpful, attentive, and helped me choose a vehicle that best fit my budget and family. I was very comfortable with him.

Elton

May 30, 2015

It was a great experience. It allowed me to fix my previous issue with my lease and miles; and supplied me a rate that I could afford.

Kenyatta

May 30, 2015

Very friendly and caring. Had a great experience. Loved that in the waiting area I could see the status of my vehicle on the screen. Will return for next oil change. Nice to see staff very friendly and hospitality for their customers and their children.

Andrea

May 28, 2015

I have Always had excellent service whether it be sales, service or collision work on my car from Gordon Chevrolet. This is what keeps me coming back.

Antonio

May 28, 2015

This is the second car I bought from Ed Williams because he's a nice and honest guy and gave me every discount I qualified for . For me honesty is most important when buying a vehicle and that's what I found at Gordon Chevrolet.

Therese

May 26, 2015

This was the first time I was under a time constraint and I was in and out in plenty of time. The service rep made sure he kept me updated and he was able to get me in and out with regard to my time schedule. I really appreciated his conscientiousness with regard to my schedule.

John

May 25, 2015

Extremely efficient service person (John) handled my appointment quickly and had my car ready when promised. I liked being informed through text message as to when work was completed.

Scott

May 25, 2015

Brought my car in for recall repairs. I did not get a call when it was done. Tried calling on 5/23 and recording does not say you are closed. Drove over to see if my car was done, shop is closed. Had to drive a very low quality loaner vehicle the entire holiday weekend. Even if my car was not done on Friday I should have received a call.

Loren

May 22, 2015

My sales person, Joe Churgin, was highly recommended to me and did exceed all of my expectations. I was completely satisfied with the sales experience and look forward to a long term realtionship with Gordon Chevrolet.

Joel

May 21, 2015

The man who helped me was great. I needed a new tire and he took me back to see the nail in my tire, and explained to me that because of where it was, it could not be patched. Being a woman, I appreciate when men who work at service dealerships do not treat me less than. Love Gordon!

Todd

May 20, 2015

Everyone was very kind and helpful. The staff kept me informed of my cars status. The shop was amazingly clean, couldn't believe you guys were actually working on cars! Thanks for a great experience.

Koula

May 16, 2015

John Pool was very professional handled and explained everything.. was given a loaner Kathy was good. Ready the next day . Pick up was great John Greg &Kathy waited on me immediately. car running great. very happy with your service . r

Jacqueline

May 15, 2015

I always have a good experience when I take my car in for service at Gordon. Everyone is very friendly and helpful. I am disabled and they even put my new license plate on my car for me. Something I would not have been able to do by myself. I am very pleased.

John

May 12, 2015

Needed a loaner car for recall service. Everything was handled efficiently. Appreciated that my Volt was charging when I picked it up

Angela

May 11, 2015

It was very quick, but I was expecting them to discuss the tire issue with me and because time was limited I will have to deal with another day.

Jennifer

May 11, 2015

Mona was an excellent person to work with and very professional. She got me in and out very quickly (which is what I was going for). She was fantastic!

Larry

May 10, 2015

FAST FRIENDLY SERVICE... JOB WELL DONE. WOULD HIGHLY RECOMMEMD GORDON CHEVEROLET FOR PURCHASE OF NEW OR USED CARS AND TOP NOTCH SERVICE.

Lynn

May 10, 2015

Our sales representative Joe Churgin was amazing. Very knowledgeable about the complete line of vehicles and put me in the perfect one for mine and my family needs. Our deal was a very complicated one and Joe handled it with ease. I have already highly recommended Joe to several other potential buyers. It was an absolute pleasure doing business with Joe.

Richard

May 9, 2015

ERIK WAS VERY COURTEOUS AND HE GAVE ME ALL THE INFO THAT I NEEDED. THE MECHANICS THAT DID THE TUNE-UP WERE EFFICIENT AND DID EVERYTHING IN A TIMELY MANNER. BRAVO, GORDON CHEVROLET FOR A JOB WELL .DONE.

Terrance

May 9, 2015

My experience was genuine to me. They actually took the time to actually to someone on the phone about my problems I had with my Mylink system issues now I feel content about what happened to me in that regard.

Jennifer

May 8, 2015

Everything was great. Upon arrival I received a very friendly greeting from Erik. I was given an estimate for the amount of time until a diagnosis of my problem would be provided and it was provided in 1/2 the time. An estimate was provided on how long the repair would take was provided and the repairs were completed in a little under the time estimate. Erik walked me to the payment center and walked me to my car upon departure. He was friendly and professional. I really appreciate the wireless access; it allows me to work from the service center without having to take a day off from work. And while I do not take advantage of the shuttle driver you provide that is a very nice feature.

Nikson

May 7, 2015

No need action speak louder then words I bought 4 cars from gordon Chevy I think I answered all the questions

Cynthia

May 6, 2015

Service this time was excellent. My Service Rep., John Poole, did everything to help make my visit a pleasant one. I appreciate this.

Rita

May 6, 2015

The main reason we leased a vehicle, so far from home, at Gordon Chev. Was because of Rachael. From the minute my husband called, she made such an impact on him that he couldn't wait to tell me about it. She is a huge asset to your company. She got us exactly what we wanted and more. Brian finalized the deal and he was exceptional as well. They make a great team

Patrick

May 5, 2015

My sales consultant, Greg Dorsey, went out of his way to help me arrange to get a vehicle for my daughter who is out of state. He is a big reason I keep coming back to Gordon Chevrolet.

William

May 5, 2015

Matt Klepack, is an outstanding salesperson, he has put me in two cars in the past couple of years and my wife in one. he consistently goes above and beyond my expectations.

Robert

May 2, 2015

I was in a rather desperate situation regarding a flat tire in the right rear tire of my 2012 Chevy Traverse. After having the vehicle towed to Gordon Chevrolet, John Pool (The Service Advisor was more that generous with his prompt response in attending to my problem. He has taken care of me in the past, and this most recent service call was like all the rest in the past---exceptional. He did everything possible to assure me that everything would be taken care of and I would be on my way. He delivered as I expected. R. Pici

Ronald

May 2, 2015

2nd time we took delivery on a vehicle from Gordon Chevrolet. What a great experience. No high pressure sales people. Great customer service. They make it really fun to buy there. Love our Mailibu and our Silverado! :) Thanks to all at Gordon, especially Jim Nelson and Rick LaChance.

Aubrey

May 1, 2015

My experience was amazing the sales team was very helpful and management was superb!!!! It was actually fun to buy a car

Dallas

May 1, 2015

It was good. I was a little hesitant at first only because everything was moving kind of fast and I wasnt getting a lot of info. But it all seemed to work out in the end. The sales were just a little pushy but overall, it was a good experience.

Jeannette

May 1, 2015

I just happened to have service done on my Equinox the afternoon of the "Tailgate Party". I enjoyed the lunch and the hospitality . Everyone was friendly and very helpful as usual. And the wait was easy, I had a comfy seat to relax in and watch the Tiger game. I appreciate Gordon Chevrolet sponsoring my granddaughters baseball league. She plays T ball at Moeller Field, behind the shop.When I picked up my car with her the following day, after a minor repair, The crew in the service department were very kind to her as well. Thank you.

Whitney

Apr 30, 2015

They were able to give me a loaner car on short notice and they were very quick with repairing my car!

Craig

Apr 27, 2015

John Pool took care of my car again. John always is so helpful and professional! He is someone that I can confidently say that I can trust with my car. What a great employee! So glad that I can trust Gordon Chevrolet! Thanks again! Sincerely, Julie Schwartz

Rebecca

Apr 27, 2015

Worked with John the service manager - he was awesome ! Updated me on car, had my service done quick - great experience !

Janet

Apr 26, 2015

I took my car in due to the check engine light came on, the odometer stop working and the tire pressure gage was flashing on my way home from work. When the service advisor, John Poole, informed me that it might be my transmission, I was totally upset. Three weeks before I just had a new radiator and hoses installed by Gordon Chevrolet. This time I had a more professional advisor who took the time to listen to my problem an kept me informed about my car and quickly returned my calls. I feel John Poole, should train the other advisors and be given a raise!!!

Michael

Apr 26, 2015

This is my second vehicle purchase with Alex Pugh. Good transaction-no frills, tricks, etc. Alex gave me the information that I needed to make a decision.

Nicole

Apr 26, 2015

I had a 7am appointment for an oil change and tire rotation on my Cruze the I wasn't taken care of until about 7:15am even though I was the first person there that was the only negative experience. Other than that my service was done in about an hour was well taken care of and 2as very pleased overall with my experience

Britttany

Apr 21, 2015

Excellent customer service after being treated with disrespect at another dealership. We felt valued, informed and respected! Good job Gordon Chevrolet! I will refer your dealership

weary driver

Apr 21, 2015

Wait times for service are long ,but advisors are courteous and helpful in explaining the work that was completed.

Bryan

Apr 20, 2015

I made an appointment to get my oil change & tires rotated & the wait was about an hour, not too bad. In the past, without an appointment was around 3hrs of my day. The staff was very friendlt and took care of my needs. Thanks.

Robert

Apr 18, 2015

John Pool was my service advisor, and as always he was extremely courteous and helpful. I have had nothing but the utmost in quality service in the many years I have been dealing with Gordon Chevrolet, regardless of who the Service advisor might be.

Ronald

Apr 17, 2015

Wiper blade needed changed. He recommended both and sure enough the other was worn as well. As a courtesy he filled the washer fluid and rubbed out a few smudges on the back of vehicle. Great service.

Ross

Apr 17, 2015

I had an appointment, and it was taken right in. My splash guards were put on in a timely manner, which look great. The truck was washed, and I could'nt be happier.

Scott

Apr 17, 2015

I spoke with advisor Adam who informed me that my wheel was bent and was causing my tire to leak. I told Adam that I had Easy Care and he took care of my issue by getting Easy Care on the phone and getting my case approved and also ordering my wheel. I came in on Thursday and got it taken care of at no cost.

Suzanne

Apr 16, 2015

I have been extremely pleased with Gordon Chevrolet. This is my first Chevy product that I have owned. From sales to service, you are all top notch. I have and will continue to recommend your dealership.

Janice

Apr 11, 2015

very accommodating straight to the point and made it a pleasant visit. you're definitely doing the right things he was great

Linda

Apr 11, 2015

Damaged my brand new Malibu front fender on a cement wall where I parked in front of the dealership. Went straight to paint department. An estimator game out, surveyed the damage and gave me the repair price. He was very nice. We made an appointment that day. The car was repaired and I cannot even tell where the damage was. Very happy.

Ronald

Apr 11, 2015

Same great service as usual. I have purchased 5 vehicles from this dealership and take them through this location for all my services needs.

Gregory

Apr 10, 2015

Second time working with Joe...He was extremely helpful in locating the car we were looking for and extremely helpful in explaining all devices as well as totally walking us through each one and helping to understand the use of electric devices.

Terry

Apr 10, 2015

John Pool understood my issue and took care of it. I know I can rely on John Pool and John Butkovitch to take care of any service issues I have. Overall it was an enjoyable experience.

Derek

Apr 9, 2015

We found your dealership online and contacted you because of your large inventory in the vehicle we desired. We spoke to one of your sales consultants on the phone and were promised 0% financing that would be expiring at the end of the month. We drove the 40 miles to your dealership to find out the salesperson was incorrect. Mistakes happen, and we understand that, but it was extremely disappointing. Your other salesperson did say she tried her best to get us the best deal for what we were looking for. We didn't really do the whol search, discuss, buy process as we already knew the exact vehicle we wanted. But for the sake of not having to pay a transfer fee at our home dealer, we bought from you. The day we boaught and picked up our vehicle, we were treated very well. Thank you for trying to make our experience the best you could provide.

Joan

Apr 9, 2015

my service tech, Kristy, was very helpful. She answered all of my questions and gave excellent service. I felt confident that I got the correct answers to my inquiries after speaking to her.

Claudia

Apr 8, 2015

Upon arriving for my appointment, I was greeted promptly and everything was written up and the car on its way within minutes. A routine oil change ended up including that, but underfurther inspection a loose tie rod was found. The part was in stock and the technician had time to continue working on my car. I was offered a loaner car because of an appointment I had scheduled and upon my return at 2:30, everything was complete as promised. Did I expect or know of a major problem, no I did not. But thanks to a very thorough inspection, it prevented me from a breakdown somewhere or something more serious. This was a positive experience for me at Gordon Chevrolet and that is how it always is when I am there for any reason.

Howard

Apr 8, 2015

my salesman alex was great and was able to put me in the right direction for the vehicle that i would needthe whole sales process of getting my suv and getting was very efficent and comfortable and I left feeling very good Thank You

Vivian

Apr 8, 2015

Since this was my first visit to your dealership and since I have not owned a vehicle myself for 30 plus years, was extremely impressed and pleased at the professionalism and courtesies extended to me. From the porter, to meeting Mona, to the service handler (sorry I can't recall his name), to the service technician -- nothing was overlooked and was done to my expectations. Glad my brother-in-law told me about Gordon Chevrolet. I will definitely be a return customer and recommend Gordon to my friends.

Leroy

Apr 7, 2015

It was good. My salesperson was determined when it came to getting his work completed. He explained everything to me and made sure I knew what documents I needed to have.

Michael

Apr 6, 2015

I like the fact that the dealership is close to my home. I ended up with the color, interior, and package I was looking for in a new Malibu. My salesman was low pressure, which made the interaction more relaxed.

Diana

Apr 5, 2015

Everyone was very friendly but we had to take our car in several times for repairs after the first visit.

Merle

Apr 5, 2015

Everything went as expected, and everybody was very polite and cordial, THANK YOU !!! Clean & bright facilities !!! Timely Too !!!

Daniel

Apr 4, 2015

They were able to get me in right away, they had a loaner car for me, and they kept me updated on the progress of my car.

Lori

Apr 4, 2015

Both my sales agent Joe Churgin and Rick LaChance were great. So friendly and upbeat, but yet so professional. Loved my experience at Gordon Chevrolet, thank you so much!

Precious O'Neal

Apr 4, 2015

I came to this dealership expecting to buy a certified car from their online inventory, but it was sold the day before. They did accommodate me by showing me other cars in that range and the buying process was very friendly and easy. In and out within two hours!

Mary

Apr 3, 2015

Greg Dorsey ALWAYS goes above and beyond to make sure everything goes well. I don't consider him as My Salesman.....He is My FRIEND. We have been "friends" ever since I first met him in 2008 when I purchased my Saturn Vue. As for future vehicles....I'll go back to see Greg!!

Donna

Apr 2, 2015

Matt should be a 10+ on everything. He took his time in showing me everything on my new car and told me to return if I still needed any help. I also liked the way management intro'd them self's. KODO"S to you all.

Michael

Apr 2, 2015

Everybody made sure I was taken care of and my car was fixed right plus everbody was nice and polite

Ronald

Apr 2, 2015

I loved the snacks,but stared at the coffee machine for the longest time trying to locate the hot cups for the coffee dispense, which I never found,so, I used a cold cup and it was almost to hot to handle. Help arrived shortly after with the proper hot cup,and thank for that! Oil change was fastest yet and price was the best! Thank you Gordon Crew!

Shabbir

Apr 2, 2015

Very pleasent and friendlt environment. Custor care was great. John Lentz has done wonderfull job to make me come again and bring orhetr friends

Jane

Apr 1, 2015

I can't speak highly enough of the wonderful service I received at Gordon Chevrolet. My salesman, Steve Maurer, went above and beyond to make my experience at Gordon Chevrolet absolutely exemplary. I will most definately recommend Gordon Chevrolet and Steve Maurer to anyone looking to Buy or Lease a vehicle. I couldn't be happier with my Equinox!! Thank you!!

Kenyatta

Apr 1, 2015

Sales person Joe Churgin was great! He made my experience great. I keep coming back for he has great people skills, know the product and knows how to point out key features of a vehicle that caters to my needs. Will be back to this dealership and to see Joe once my lease is up in 3 years. Rick also made my experience an enjoyable one. These two gentlemen work well together and made my kids and I feel very special and love that this was not a painful experience. I enjoyed every minute of buying my car which I feel this way anytime I buy from Gordon Chevrolet from Joe and Rick. So Thank you guys!

Joey

Mar 31, 2015

Very impressed that the General Manager, walked through the waiting area and asked everyone if everything is ok, and does anyone need anything?

Robert

Mar 31, 2015

The sales staff is excellant! Sherry Barber, Mona Saad, Dave Bryant moved heaven and earth to get me into a truck.After my horrendous accident I had with my 2014 truck a week ago.. That s true customer service. Thanks a million.

Michele

Mar 29, 2015

Never got a call to let us know what was wrong with the vehicle. We had to call to find out what was wrong.

Robert

Mar 28, 2015

Brought vehicle in for a recall repair. Service writer was very nice and got my car in quickly. Also let me know when the car was done (about 1 1/2 hours) and took me to my car.

Terry

Mar 28, 2015

It took some persistence on all of our parts, but John Butkovitch and John Pool came through and solved my issues.

Gerald

Mar 27, 2015

I was picked up and dropped off at convenient times. The people are professional. The work was done as required. Just, no hassles. Well done.

Gaye

Mar 26, 2015

I had a terrific experience. Mina Saad was kind, patient and work so hard to get me into my car. I will be back.

Daniel

Mar 24, 2015

Very professional staff and fast service. Waiting area was more like a neighborhood gathering place then a dealer waiting room, comfortable and clean.

Maureen

Mar 21, 2015

Joe Churgin is fantastic! Even though I have FMC family, I am a Chevy Girl! All of the staff in the Showroom are professional, knowledgeable and use time efficiently. Thanks!

Dianah

Mar 19, 2015

From my first email, Ashley was instrumental in getting us the information we needed. She put us in contact with Brian Thomas who did a wonderful job in getting our family the car we needed. Everyone we encountered was courteous and well equipped to handle our needs. We are so happy to have done business at Gordon Chevrolet. I am glad it was recommended to me by a friend, but had also heard of it through WMUZ advertising. Just like I was told, the experience was great!! Thank you so much for making us happy customers.

Roberta

Mar 19, 2015

Sorry your car wash was down. I have the certificate for a freebee and will use it, but you are 7 miles away.

William

Mar 19, 2015

Oil on dashboard, I suspect the tech had oil on his sleeve. Also paperwork has oil stain. Suggest, as in the past, someone does a quick inspection before car is turned back to customer. Back to the basics. Thanks Bill Lipke

Garland

Mar 18, 2015

I really enjoy talking to my salesman, Joe Churgun, he makes my visits easy, second vehicle that gotten with Joe and hopefully not the last

Gail

Mar 17, 2015

I took my 2009 Malibu in for a noise in the front end and found our it was struts and some other things that go with it. Took the Manager (John) for a ride, he heard it. So happy the techs found the problem, Wonderful Job done by all that had something to do with the repairs, The rental person was great to get me on the road again while my car was in for service. My service advisor (Adam) was great too. Thanks for all you did to make my car safe and driveable!!!

Scott

Mar 17, 2015

I think there should much more "hand holding" when it comes to service. When I pick up my car, I feel the adviser should go through the finished report line by line before I signs. This helps explain what was done without any ambiguity. Just my opinion.

Jason

Mar 16, 2015

It was a pleasure to work with Brain. Handle the snag that was put in front of him and made it work. I appreciate that.

Larry

Mar 14, 2015

arrived for 1 PM appointment about 12:45 took vehicle back about 1:15, not a problem. Was going to take shuttle but it was out and service adviser said vehicle would be done before shuttle returns (wrong) she did keep me informed but my 10 minutes is 10-13 minutes not 30 minutes. Long story short Vehicle was not done till about 2:30 and they drove it into the shop and it sat there till I asked the adviser what the problem was and she said waiting on paperwork, I told her the driver that brought it back put something on the other desk. Then I waited some more and finally went to her again and she asked me what I was waiting on and I said you! Told me vehicle should be right out and I said it's right behind you and finally she started looking around for the paperwork and found it where I had told her before on another desk. I know your time is important but so is mine. I like your dealership as it is close to me and I have had good service there but next time appointment or not I will take shuttle so I can do other things rather than sit and wait. I am workaholic so if I sound impatient sorry but that is who and what I am.

Michael

Mar 14, 2015

Alex Pugh is a great sales rep to work with and I'm sure I will be back to see him again in the future.

Ronald

Mar 13, 2015

I wanted my airbag system diagnosed so the service rep told me they were only taking appointments because they had been so busy. she personally went to the garage to see if they could take me. They did and I was very pleased. great service.. they even washed my truck twice because It was very dirty..

Jason

Mar 12, 2015

When it was time for me to get a new car I already knew that I was going to Gordon because of past experience with Alex. He's straight forward and works with you. I make sure I go to Alex next time as well.

Janice

Mar 11, 2015

Courteous, fast and professional. Service department and the people who work there are wonderful. Never had a bad experience. Love Gordon Chevrolet.

Colleen

Mar 7, 2015

My vehicle was in the body shop for 30 days due to an automobile accident. Mike kept me well informed of the progress on my Traverse. My Traverse was a piece of art compared to what it looked like when it went in. Great job by all that got my Traverse back to the way it was before the accident. Thank you to body shop at Gordon Chevrolet.

Gregory

Mar 7, 2015

Gordon's service department is top notch! Came in for an oil change, lube and tire rotation. Done and back on the road in less than an hour. Awesome!!!

Gerald

Mar 6, 2015

My visit went smoothly, they said it would be about an hour for my oil change and it was, I did not have an appointment.

James

Mar 4, 2015

Alex Pugh completely satisfied my needs. He notified me immediately when there was a problem with the transaction and we resolved it immediately.

Lisa

Mar 4, 2015

John, Zac, and Heather took great care of my husband and I during our test drive and leasing of our new Equinox.

Sharon

Mar 4, 2015

Extremely pleasant and welcoming, Matt Klepack is friendly and knowledgeable salesperson. This is my second vehicle working with him and I would highly recommend him to anyone. He assured that all my questions were answered and I was satisfied. I commented to Matt that I really liked the appearance of the dealership it gives a very comfortable feeling.

Sarah

Feb 28, 2015

Everyone at Gordon Chevrolet went out of their way to make sure we had an amazing experience, especially Joe Churgin. I will always go back and get all of my cars there from here on out.

Dennis

Feb 27, 2015

My salesperson, Mona Saad, went the extra mile to make sure I was completely satisfied with my experience and car choice.

Dick

Feb 27, 2015

Ashley and Dave actually delivered the car to our house and finished the paperwork here. This saved us a 30 mile trip each way. We had never had this kind of deal done like this before, but we loved it! They were very professional, handled the purchase quickly, explained the numbers and answered our questions.

Melissa

Feb 27, 2015

Joe Churgin was a great salesman to work with. He was very knowledgeable and accommodating. He was a pleasure to work with.

Bradly

Feb 26, 2015

Had a tire not holding air. Called Mona Saad and she took me over to Dan in the service dept. Fixed the problem and washed my dirty truck in less than an hour. Great people over at Gordon, would not hesitate to send people to them, in fact Mona just sold my mother in law a brand new 2015 equinox and she was very pleased.Thanks everybody.Brad Spencer

Jessica

Feb 26, 2015

Rachel and Mona were so wonderful! They were very helpful and did everything they could to get us the best deal possible.

Patricia

Feb 26, 2015

We were invited in to receive a trade-in value on our vehicle and purchased a new 2015 Silverado Z71. I liked dealing with Steve Maurer since he was our first salesperson. He is knowledgeable on the vehicle, is always friendly and enthusiastic. Steve was also great answering all my questions. I hadn't traded a vehicle that I was still paying on in over 20 years so had lots of questions on transfering the extended warranty and making sure I was getting everything I should be. Picking up the truck and taking care of the paperwork was also painless. You have an excellent finance team. I will definitely come back when ready to purchase another vehicle. Keep up the good work.

Paula

Feb 26, 2015

This is my 4th time leasing from Gordon. John Mauro is my salesman and he always goes above and beyond to meet my needs. He is such a great asset to the sales team! Keep up the great work.

Charles

Feb 25, 2015

I truly enjoy the Gordon Chevrolet team. My family has bought 4 vehicles at your dealership. While I was there I was looking at the new Silverado and will be coming back for my next purchase.

Susan

Feb 23, 2015

Steven Maurer was more that pleasant and helpful during the process of choosing my new Chevy Traverse. I also wanted to comment on the front desk personnel, very friendly and knowledgeable! I also like the showroom/waiting area with the coffee service and booths, very comfortable. I will recommend Gordon Chevrolet to my family and friends and I LOVE my Traverse!

Nina

Feb 22, 2015

Great service. I always get greeted with friendly service. I tell all my family and friends that I recommend Gordon's. I will come here for all my car needs. Thanks for the great service.

Langdon

Feb 21, 2015

I am very pleased with the way your team advised me and got the repairs done in a timely effort, I feel the car is dependable and it runs like a new car THANK YOU SO MUCH.Langdon Stark

Patrick

Feb 21, 2015

Very nice people that helped me out and was very comfortable with my sales person thank you for your services.

Robert

Feb 21, 2015

Always made to feel welcome. They did the ignition switch (key) repair while I stood at the service desk. I was out in 5 minutes. Greatly appreciated.

Nancy

Feb 20, 2015

Always a smooth process. John Lentz is very professional and helpful. I appreciate that he makes sure the process is not too time consuming, but he is willing to spend as much time as I need to get comfortable with the vehicle.

William

Feb 20, 2015

love the new heater in waiting area, it used to be cold always.no up sell on service, no hassles. i will buy there again.

Joanne

Feb 18, 2015

I have been to the dealership several times for various service. On my last oil change I was really unhappy to the point I told them I may not come back. My experience with the service advisor Dan Weiss I had on both Monday 2/16 and again on Tuesday 2/16 for additional work that needed to be done was one of the best experiences I have had with the service department.

Kimberly

Feb 17, 2015

My appt. was good, but I was quite surprised that my tire pressure was not checked, but my car was serviced well for what the work order was written for my visit.Thank you

Martha

Feb 17, 2015

I called late Friday afternoon about a tire going flat. It was getting close to closing time but an appointment was made for me. I managed to get my tire replaced before the freezing weekend. Great fast service

Sabrie

Feb 17, 2015

I always have a good experiences from the sales person to finance to service. This is just a good dealership to go to.

Elizabeth

Feb 16, 2015

John Mauro worked to get me a great deal, he is very attentive, friendly and kept me informed. He knew I was on a tight time schedule when I came into the dealership and made sure that everything was taken care of in a timely manner. The other employees that I came into contact with were also very friendly. Thanks for a great experience!

Robert

Feb 16, 2015

Good and quick service. Service advisor took the time to explain the items they inspected and what needed to be fixed in the near future.

Krysta

Feb 14, 2015

Friendly staff. Stephen Maurer was very helpful and kind and I would recommend family/friends to come see him when looking for a car.

Robert

Feb 13, 2015

Ran out of coffee. Did not provide window sticker for oil change. Did not lube any of hinges on doors (conversion van).

Amanda

Feb 12, 2015

had oil change and tire rotation. work started and completed in a reasonable amount of time. did not reset computer properly for tires.rear tires are front and front tires are rear when info check

Eugene

Feb 11, 2015

efficient and they keep to their time schedule...and they provide and shuttle service free when needed...keep up the good job

Latonia

Feb 11, 2015

Alex is a great asset to the Gordon team. He is knowledgeable, witty and very personable. The service team members are very courteous.

Peggy

Feb 11, 2015

The services were handled in an efficient and timely manner. The staff are so friendly and eager to help in any way they can.

Amy

Feb 10, 2015

I purchased a 2015 Chevy Trax this past weekend and my sales person, Nick V. made me feel completely at home, he was very knowable, helpful and kind. It's because of people like Nick that I will return to this dealer in the future.

Angela

Feb 10, 2015

They found and repaired a nail in my tire while performing the oil change, so I was happy that I didn't find out the hard way with a flat tire somewhere inconvenient. Also washed my car without me asking, which was a nice surprise.

Brian

Feb 6, 2015

Attendant was helpful and explained the repairs which were needed for vehicle. Facility was clean. Repairs were done in timely manner.

Gregory

Feb 6, 2015

My only concern was that when I went to the lounge, to wait for a ride to work, iI received no further communication. I elected to call a co worker to pick me up

Peter

Feb 6, 2015

I am from out of town and my car would not turn over while at hotel. I had it jumped and immediately drove to your dealership. You did a diagnostic and determined it was my battery. Promptly replaced the battery and I was on my way.

Robert

Feb 6, 2015

I was in somewhat of a "panic" situation, since the "Change Engine Oil" light began to illuminate as I was driving to an appointment. I was in the immediate vicinity of Gordon Chevrolet and decided to bring the vehicle directly to the dealership, fearing that I would do irreparable harm to the engine. The Service Advisor-Don Weiss was very courteous and extremely helpful in assuring me that I did the right thing bringing the vehicle in at that particular time, since my diagnostic report indicated that the service life on my oil was down to 7-percent. At any rate the situation was resolved and despite the fact that there were a few customers ahead of me, they were able to get my oil changed and I was on my way. In all the years I have been dealing with this dealership, I have never gone away dissatisfied in any way. I could not be more satisfied with the courteous and professionalism that was afforded to me by the Service Department. R Pici

Kimberly

Feb 4, 2015

I was very pleased. Joe was very informative and tentive. Always returned calls and very polite. I get the ford & dodge a plan and Gordon was able to get me better pricing than both.

Christopher

Feb 3, 2015

Steven Maurer made things very easy for me, I purchased or leased many vehicles and Steve knows what I like and was able to have something for me when I came in for a test drive. The first vehicle he had for me was exactly what I was looking for and what I leased. the experience could not have been any better!

James

Feb 3, 2015

Everyone I dealt with a pleasure to work with, especially my salesman, Brian Thomas. Also, kudos go to Rick LaChance, who was very friendly & had a great sense of humor. Also I like the large inventory at Gordon. Overall, a a-one, 5-star experience.

Jeff

Feb 3, 2015

Went over and above to help resolve problems and put customer first. Happy to have such a reliable and trustworthy dealership and service center so close to home.

Nicholas

Feb 3, 2015

My sales representative, Mona Saad, went above and beyond in finding the right vehicle for me. Aside from the On-Star system being defective/in-operable, the entire purchase experience was great.

Jill

Feb 2, 2015

My sales lady Mona Saad is the greatest, she seems to really care for your wants and needs, This is my forth car bought from her, and I have referred several people.

Joseph

Feb 2, 2015

The service department got me in on saturday with out an appointment for an oil change, which was great. But here is the problem. The mechanic got oil on my exaust and now i get to smell burnt oil while driving. I dont let people change my oil because they just never seem to care for my car like they would their own. I am not a professional mechanic but i do know how not to get oil on my engine or exaust. So i would have to guess that the mechanic is either not a professional, he just doesnt think its a big deal or it was an accident. But in any case i allways have the same problem when i let some one else other then me change my oil. It does bug me that the professionals cant get it right. I am not trying to be a picky customer, just giving my honest opinion. Thanks Joe Shackelford.

Tracy

Feb 1, 2015

My salesman Dave was a joy to work with. I am very happy with the service I received from Gordon Chevrolet.

Theodore

Jan 30, 2015

Very pleased with John Mauro he knows the business very well. Overall it was a pleasant experience. Will return to this dealer in the future.

Gloria

Jan 29, 2015

Mike was very efficient and my car repair was ready and priced as stated very quickly. The lady who assisted me was also very nice, I can't remember her name.

Lesley

Jan 29, 2015

Was due to have a recall taken care of 1/7-drove to the dealership only to be told 'no part' would have appreciated a call to avoid driving over. Rescheduled for 1/26 no problems

Robert

Jan 29, 2015

As always very helpful and friendly! They explained in detail the repairs to my car and even called ahead to reserve a rental car so I didn't have to. Once again my car looks like new!

Tina

Jan 29, 2015

Joe Churgin was our salesperson and he was very nice, helpful and very knowledgeable. Took the time with me and my many questions. I would refer him to all my friends and family. Gordon Chevrolet has my vote for the best dealership.

lisag1080

Jan 28, 2015

Worst place to buy any vehicle! Don't do it! The 120 point used car "inspection" is a scam. They don't do oil change, air filter change, or any basic maintenance of their used vehicles. They couldn't even tell you if your reverse lights work! The oil pan is rusted and leaking oil. The plug for the rear differential has dry rot (which should be changed every 8k miles). All of this on a vehicle I bought 38 days ago and Gordon Chevrolet is doing nothing! No honor! Makes me sick that after 38 days I will have put $1000 into a vehicle that was "inspected". If you're thinking of buying a vehicle, you would be safer buying from Craigslist!

Jennifer

Jan 27, 2015

I brought my car in for the ignition switch recall. I was quoted that it would take 2-2 1/2 hours and it took 2 hours 15 minutes so right within the window quoted. I was welcomed with a friendly greeting and waited in the "customer lounge" where I took advantage of the Wi-Fi access and was able to complete my normal work so I did not need to take advantage of the shuttle service offered.

Terrance

Jan 27, 2015

At this particular time it was a good experience my service advisor took care of me and made sure I was in in out in a proper order. I appreciated his friendly and business attitude.

Donald

Jan 21, 2015

Gordon Chevrolet is a very sharp and well run dealership! Always a pleasant experience, never pressured. My salesman, Steve Maurer, is uniquely sincere and trust worthy. That makes a difference!

Amber

Jan 17, 2015

Mona sadd was magnificent. She went above and beyond the call of duty to help me with my 2015 equinox.i'm extremely happy!

Carol A

Jan 17, 2015

I would have liked it more if the board didn't just say I had arrived for the the hour and a half that I was there. It never said my car was being worked on therefore I didn't know what progress was being made.

Daniel

Jan 16, 2015

I live right by,work right by,able to drop off and go back to work. It's very convenient for me and great service.

Lindsay

Jan 16, 2015

Very helpful and did a wonderful job fixing my car after the accident. I always love when Gordon gives me a car to borrow since my insurance did not cover a rental the whole time you guys were fixing the car. Everyone is very helpful and friendly! Keep up the great work!

Phillip

Jan 14, 2015

I had a really great experience with Mr. Greg Dorsey. Kind, considerate and very knowledgeable salesman. I will recommend him to my friends.

Tammy

Jan 12, 2015

Justin was awesome and I didn't have an appointment and I was still out there in less than an hour

John

Jan 11, 2015

service was delayed by not having right switch and had to wait for it to be received from the Cadillac dealership although when I made the appointment I was told that changing would be no problem this caused me a lot more time in waiting. service coordinator was very friendly and apologized for the delays

Barbara

Jan 7, 2015

They told me a 2 hour wait on oil change, my 1st for the Equinox and it was ONLY AN HOUR! WONDERFUL!

James

Jan 7, 2015

The delight of my experience is mostly the result of working with John Pool--a very efficient & thorough service representative. Go John!

Jeffrey Shaffer

Dec 19, 2014

This was just for a recall. Wish I could have gotten a satruday appointment

James Lawrence

Dec 11, 2014

Nice courteous staff, liked the carwash..Would recommend dealer and have already.

Bill B.

Dec 7, 2014

The staff at Gordon Chevrolet is very friendly and willing to assist the customer. Working in the customer service field myself I find that I am taken care of here at Gordon

Marilyn Wells

Dec 2, 2014

I have always found Gordon Chevrolet to do an excellent job in all areas.

Melba Lassen

Dec 2, 2014

I have been completely satisfied with my service throughout all the year's that I've come to Gordon Chevrolet. All employees are friendly and the service is great!!

Michael Pawlak

Dec 2, 2014

Though I have always had good experiences at Gordon Chevrolet, this most recent experience did have some challenges. The service team did their best to assist me; however the challenges existing with the technician. The problem experienced with our Malibu was extremely noticeable to anyone near the vehicle while it was driving (several people have mentioned to us that they heard the noise very clearly). After the service team had the car for a day, I received a call stating that the technician could not hear the noise. I could be mistaken, but I believe the service member simply relayed information he received from the technician. Needless to say, I was quite frustrated and asked the service manager to get involved. The next day the service manager called me to say they did hear the noise are were working on fixing it. The problem was rectified, but this frustration was not necessary. I am not sure what the technician did, but he could not miss the noise if he simply drove the vehicle like I suggested in the report when I dropped off the car.

Dennis Spiteri

Nov 28, 2014

I never was fond of G.M. products, until I rented a 2014 Chevrolet Impala for a few weeks. I was surprised to feel the comfort in sitting and also in the ride itself. I am sold on Chevrolet and I have recently leased a 2015 Equinox LTZ. This is by far a very comfortable vehicle all around, comfort, room and gas mileage are great. I will be considering switching from my 2014 Dodge Ram 1500 to a Chevy Silverado!Dennis Spiteri

Ronald Merrill

Nov 28, 2014

I have purchased several new vehicles from Gordon Chevrolet. I can go in and speak to my car guy, John Mauro and drive away the same day with a new car. The only way to do it.

Gregory Rebain

Nov 27, 2014

This is my 2nd vehicle I have purchased in less then 3 years from Gordon Chevrolet and both experiences were favorable. Dave Miller has been a true professional and would let everyone that I know to check with him before they buy their next new vehicle. Courteous and willing to work with you. Thumbs up on both Gordon and Dave Miller.

Kevin Fritz

Nov 27, 2014

Excellent and professional personnel and service!!

Nikson Fandaj

Nov 27, 2014

I def recommend Chevy to everyone I own 5 Chevy cars and will continue to by Chevy

Marlene Wright

Nov 26, 2014

Friendly and efficient employees at Gordon Chevrolet. Repair was completed when expected. I'm always very happy with the service at Gordon.

Terri Dewyer

Nov 24, 2014

I had a very positive experience getting service at Gordon Chevrolet. The only issue I had was that I was not told ahead of time it would take 1.5 hours for my oil change/tire rotation. I was not prepared to wait quite that long. Otherwise, it was perfect.

John Brown

Nov 23, 2014

My salesman Dave Finegold actually took the time to call me a couple of times to keep me informed on the progress of my truck. He even sent me a couple of pictures showing the progress, nice touch.

Dawn wiggy

Nov 21, 2014

They were very helpful, got what we wanted & very happy with the vehicle. Sales people are great, very knowledgeable.

Robin Provencher

Nov 18, 2014

I was told on Monday November 10th that I could make an appointment for Thursday November 13th at 5pm for a factory recall, oil change, and routine maintenance . When I arrived at the dealership I was told that the tech's go home at 5pm and the service center closes at 6pm, but the Service Manager, Duane, was very helpful. I was able to have the work done that day. Everyone was very helpful.

Kenneth Versele

Nov 15, 2014

The service people are great. They are very people orientated.

Carol Koper

Nov 13, 2014

everyone is nice and extremely helpful. Everything is clean and a good system of the flow of service

James Wellner

Nov 12, 2014

professional, friendly , well trained a good understanding of the products

Dennis Helferty

Nov 11, 2014

I came in for a recall, the estimated time for repair was much longer than it actually took and I was delighted to be able to depart in a fraction of the time. Plus various employees pointed out the coffee area for my enjoyment as well. Great experience (as it always is at Gordon Chevrolet).

Timothy Makins

Nov 11, 2014

Everyone involved was polite and attentive. The service on my car took less time than I anticipated. Overall it was a very good experience.

Tina Long

Nov 11, 2014

The service was excellent and the people are wonderful. I will be long time customer.

Danny Okelley

Nov 7, 2014

Joe Churgin and the people were friendly an helpful.

Sharon Bennett

Nov 6, 2014

yes the service was very good i have never had a problemwith any service except one time they forgot to rotate the tire.

Gregory Pici

Nov 5, 2014

Gordon Chevrolet always delivers when it comes to quality customer service. I go nowhere else for my automotive needs.Great Job!

Richard Kelly

Nov 3, 2014

it was good they took care of my car while i had a nice chat with my sales man.i would refer them to anyone i know who is intrested in getting their car fixed.

Frederick Gilliam II

Nov 1, 2014

Good! nice waiting area, clean quiet free internet, and tv's

Jane Seaman

Nov 1, 2014

I love the people at Gordon Chevrolet They did a good job of taking care of me and my new car Highly recommend them

Laura Christensen

Nov 1, 2014

Always happy when working with the staff at Gordon. They keep you informed and always make you feel like a valued customer not just another sale/ service.

Robert Pici

Nov 1, 2014

As in the past, I have had nothing but prompt and courteous service whenever I have dealt with Gordon Chevrolet. This most recent experience was exceptional. John Pool and the other associates went the extra mile to see that I was completely satisfied when I left the dealership. I couldn't be happier. R. Pici Westland, Michigan

Nancy Weiss

Oct 31, 2014

I consulted with my long-time favorite salesman (from whom I have purchased and leased many cars in the past 15-20 years), Greg Dorsey. He took time out of his very busy schedule to listen to my needs and preferences in an automobile and then proceeded to find the right car for me with all of my preferences (and then some) and in the right price range. He answered all of my questions, took every phone call from me, and guided me through the lease process on a very busy Thursday evening.Everyone at the Gordon Chevrolet dealership has been very kind, welcoming and helpful. Thank you, Greg Dorsey and Gordon Chevrolet. I am enjoying my beautiful new 2015 Malibu. I just received confirmation of my first oil change appointment in April of 2015! Wow, now that is efficiency.

Cheryl Renn

Oct 30, 2014

My salesman, Dave Finegold, always goes the extra mile to make sure that my needs are met and that I am completely satisfied with my cars...he's been my salesman for the last five of them.

Merle Shingler

Oct 30, 2014

After buying a car there 6 yrs. ago, and now; --- it seems to be getting better and better each time, as this was a very pleasurable visit and buying experience. (Tom Morgan & Dave Hedger resp.)

Gilda J.

Oct 19, 2014

Salesman returned my email and answered all of my questions. Gave me a great deal and was very pleasant. I will return.

Nancy Wisniewski

Oct 2, 2014

Many new people working in the service department. Not as personable as old staff.

Lorraine Hayes

Sep 20, 2014

You have the best body shop employee anyone could have. Mike is the best from beginning to end.I also wish to thank you so much for the outstanding cleaning you did before returning my vehicle to me. Outstanding job and appreciated more than words can say! Your dealership is the best ever! THANKS, Lorraine Hayes

Judith Bates

Sep 18, 2014

The very best ever. I have bought 3 of my cars with them

John Faulkner

Sep 15, 2014

Excellent all around! Greg Dorsey is outstanding! Thanks Greg!!

Jim Guinn

Sep 1, 2014

Second time I have had to use the body shop for two different repairs and both times the repairs were great and on time. I would recommend the body shop to all my friends.

Amanda

Aug 7, 2014

My family & I have purchased several vehicles from Gordon & would not hesitate to buy another. They are very thorough in explaining all details of your purchase.

Highly satisfied

Aug 5, 2014

The staff at Gordon Chevrolet are all great to work with. They go above and beyond to make sure the customer is satisfied! Thank you

George Lawrence

Jul 9, 2014

Entire Dealership was very friendly & helpful. Our salesman, Matt Klepack, explained all the features of our new Sonic to our understanding and was very patient with all of our questions. Great Customer Service --which is hard to find in this day & age. Would highly recommend Gordon Chevrolet to ALL my friends & family and look forward to visiting their store in the future.

Tim P.

Jun 30, 2014

On 6/27/14 I wrote a post titled terrible service department. Since that time Andrew Stewart,Asst. GM., has spoken with me. He was great and showed great concern over my issues. He assured me that my satisfaction was his priority. We have resolved my service issues and based on his concerns and past pleasant experiences I have decided to continue to do business with Gordon Chevrolet. Thank you Andrew and look forward to more pleasant contacts in the future.

bad service

Jun 27, 2014

Have a 2012 Tahoe which is under bumper to bumper warranty. While driving in four wheel auto on a snow and ice covered road a humming noise could be heard while holding a speed about 40 mph. Took it to Gordon Chevrolet three times and each time they kept my vehicle for two days. Each time I received the vehicle back saying they could not fix the car because GM would not pay them to take apart the transmission to locate the noise. The repair tech and service manager both drove the vehicle and acknowledged the noise. I was told to not drive in four wheel auto and I would not hear the noise. I called GM and they said that was crazy and they called Gordon who told them there was nothing wrong with my vehicle.I called Gordon back and spoke to their customer satisfation person who told me to bring the vehicle back in so I could satisfy my lemon law requirement. She told me they would not look at the vehicle again but to bring it in for the paperwork. The day before the appointment the service manager called and said not to bring the vehicle back to them so I called Mark Chevy in Wayne. They were great the service manager drove the vehicle and immediately knew that the pinion rod and rings were bad.The vehicle now runs like new and guess where Mark Chey got the parts to fix my vehicle? Correct Gordon Chevy. Way to go I will never buy another vehicle from you and know of at least four other people who wont also after hearing of how I was treated by you. On the other hand Mark Chevrolet now has a new customer.

Omar

Jun 21, 2014

About 15 months ago I was driving and my service traction control light came on, along with a message saying that engine power was reduced. Since my vehicle was still covered under the powertrain warranty, I took it to Gordon Chevrolet... BIG MISTAKE!!! After having them fix the problem, my traction control light came on a month ago. I took it back up to Gordon since this is the second time in 15 months my service traction control light had come on. Before going up to Gordon, I called the service department and explained the situation knowing my warranty on the repair had expired. I was told that since it was the same issue, I wouldn't have to pay a diagnostic fee, but when I arrived to drop off my car I was told I'd have to pay the fee, even though I was told I didn't have to. I didn't have time to argue, I agreed to have them diagnose the issue. I dropped off the car early Wednesday morning and got a call later that day saying that the tech couldn't find the issue of the problem. They wanted to hold my car. I agreed. I didn't get a call until late Thursday afternoon saying that a sensor on my bearing was bad and it would cost $600 to replace the bearing. I went to my local mechanic, it only cost me $250. Almost immediately the light comes on again. I take it back up to Gordon saying I fixed the issue that they told me was present but the light was still on. They said there was nothing they could do, but I could pay the fee again and they'd be happy to address the issue. I was furious! Instead of throwing a fit, I took it back to my local mechanic. He told me that the bearing itself was actually fine, but the connector from the module to the sensor was actually bad. It cost me $80 with labor to fix. Gordon had my car for 2 days and failed to correctly diagnose the issue, but instead of working with me to fix it, they wanted to charge me again. I wasn't having it. That is my last time going to that horrible place. I would rather drive 5 extra miles then go to Gordon. I was also told that i would receive a callback on an estimate for a repair, but I never received one. Horrible service and I will never go there again!!!

R.P.

Jun 13, 2014

During the past ten-plus years that I have dealt with Gordon Chevrolet, I can truthfully say that they are the most customer-oriented dealership that I have ever encountered. And, in the few times where there have been miscommunications or any problems whatsoever, they have quickly responded to remedy the situation in a most prompt and courteous manner. I have a long-standing relationship with almost all of the staff, and I trust that it will continue for many years to come. Prior to doing business with this dealership, I was an avowed "Pontiac" user. But, when the product I was accustomed to buying was no long available, I immediately turned to Gordon Chevrolet. I have had absolutely NO regrets since making that transition to Chevrolet.

JT

May 17, 2014

Purchased and had my vehicle serviced here. Pleasant buying experience, service performed properly and with their loaner was never without a vehicle. A+

Christina

May 15, 2014

Went here and saw joe for my first car. Great service and so helpful, will always be coming here for my future cars.

Abdo

Apr 6, 2014

Worst ,rude and bad.for minor service my car stay in workshop for three days and no one give me any good reason or call back

CarlyB94

Mar 19, 2014

I first went to Marty Feldmans dealership on Grand River to have my radio unlocked in my car because my battery died. They said over the phone it would be $40 witch I thought was a lot but I had no choice, so I go there and the guy at the desk says yea no problem $95. Theres no way Im paying $100 to turn on my radio? For reference you can buy the same radio (monsoon premium 6 disc cd) on ebay in perfect condition for $60. Marty Feldman wants almost twice the value of the whole radio unit just too simply turn it back on? I had my registration showing the car was mine so it was not a matter of theft prevention. So I called the next closest dealership to my house witch is this one in garden city. They said bring it in it will either be free or at a max $35. So I went in and they gave me accurate information over the phone as after unlocking my radio in a short time it was only $35. They even ran my car through the carwash for me. Will definitely be going to this dealership for anything else I need.

carbinekid

Mar 7, 2014

Took my car in for repairs, on Thursday the 28th of Feb 2014. Called on Monday Mar 3rd of 2014 to see if it was done, and was told scents I didn't have a appointment that the car was never looked at. Appointments are only for the wright up for service not for the mach. or the car to be fixed and scents they already wroted me up, why wouldn't they have repaired my car? So, I had to take my car to another dealer to be fixed. Had it back the next day on the 4th of Mar 2014. And Gordon's let me take my car to another dealer without even trying to take care of this. Called GM to file a complaint, then Gordon's, calls back basicly said sorry. No, what can we do to make this better or nothing just sorry. It took 4 days, no calls, to fine out my car would not be worked on because I was a drive in and did not call for a appointment. That is just not right.

carbinekid

Mar 6, 2014

Took my car in for repairs, on Thursday the 28th of Feb 2014. Called on Monday Mar 3rd of 2014 to see if it was done, and was tolded scents I didn't have a appointment that the car was never looked at. Appointments are only for the wright up for service not for the mach. or the car to be fixed and scents they already wroted me up, why wouldn't they have repaired my car? So, I had to take my car to another dealer to be fixed. I Had it back the next day on the 4th of Mar 2014. And Gordon's let me take my car to another dealer without even trying to take care of this. Called GM to file a complaint, then Gordon's, calls back basicly said sorry. No, what can we do to make this better or nothing just sorry. It took 4 days, no calls, by Gordon to let me know anything. I had to call to fine out my car would not be worked on because I was a drive in and did not call for a appointment. That is just not right.

carbinekid

Mar 5, 2014

Took my car in for repairs, on Thursday the 28th of Feb 2014. Called on Monday Mar 3rd of 2014 to see if it was done, and was told scents I didn't have a appointment that the car was never looked at. Appointments are only for the wright up for service not for the mach. or the car to be fixed and scents they already wroted me up, why wouldn't they have repaired my car? So, I had to take my car to another dealer to be fixed. Had it back the next day on the 4th of Mar 2014. And Gordon's let me take my car to another dealer without even trying to take care of this. Called GM to file a complaint, then Gordon's, calls back basicly said sorry. No, what can we do to make this better or nothing just sorry. It took 4 days, no calls, to fine out my car would not be worked on because I was a drive in and did not call for a appointment. That is just not right.

Kasey

Feb 19, 2014

Very pleasant experience! I would buy here again and again. Dean and Dave were Very helpful and I was confident in my purchase! They weren't pushy and gave me All the info I needed to make my decision. My friend was actually in the market for For a car too and she was so please she bought a car the same day !!

Patti

Feb 8, 2014

I bought a used car from sales rep Brian Thomas at this dealership. They had great prices & exactly what I was looking for. Brian was very helpful & I didn't feel pressured at all. I'm definitely coming back to this dealership for any future car needs.

Linda

Dec 29, 2013

Matt Klepack worked up a great deal for me on the 2014 Equinox; showed me how to operate everything inside the vehicle, even paired my phone! This is my second vehicle with Gordon Chevrolet and you can consider me a loyal customer now. Very, very great experience working with Matt and everyone at Gordon Chevrolet!!

Crystal

Dec 28, 2013

How come you do not offer the $39.95 oil change/maintenance program through GM? My sister is a rep for GM and her dealers all offer this program but Gordon Chevrolet doesn't and I am wondering why? Also, do you typically overbook? It typically takes over 2 hours for an oil change at Gordon Chevrolet and that has been a concern of mine for quite sometime, I had to have other issues fixed (rear windshield wiper blade and blinker) that is why I came back to Gordon Chevrolet, to be honest I had a 7-point check full oil change and rotation at Firestone near my home last time and they only charged $40.00 and I was in and out within 30 minutes. Overall, this experience was better than I have had in the past, so you having my vehicle for most of the day was okay since you provided a courtesy car, but when I turned the car back in I had to leave again and put more gas in it.

Amy

Dec 27, 2013

Jennifer Christy was my service representative and from driving in to driving out she gave gold star service. Thank you for having such highly trained and professional employees.

WV

Dec 6, 2013

I have been dealing with Gordon Chevrolet for the past 14 years and I would not go anywhere else to buy a car. I always recommend Gordon and also my salesman Steve Maurer. Keep up the good work!!!

Diane E

Nov 29, 2013

I was treated with respect and was happy to have such a nice sales man helping me.Joe Churgin took his time to go thru everything with me. we looked at a lot of cars and found just the one I had in mind. I would recomend Joe to everyone.

Alice McGee

Nov 13, 2013

I have dealt with Godron Chevrolet for many years now. I just purchased a 2014 Traverse from Dave Miller and he was very helpful and understanding with my concerns. Their service department is top notch.

Scott

Nov 10, 2013

This is the second vehicle I've purchased from Gordon and I would recommend it to anyone. The sales staff is very low-pressure and helpful

David O.

Nov 6, 2013

Had a wonderful experience..no pressure and everyone I encountered was friendly and welcoming..my sales consultant Greg Dorsey made buying a car a very pleasurable experience and took the time to find out what I was looking for and answered all my questions,couldn't be happier with my purchase and buying experience at Gordon Chevrolet.

bestmyprice2014

Oct 12, 2013

Jason is the man to go to for anything thing. I've been there 3 times and got want I want at the price I want. He's also a mechanic. He knows the ins and outs of everthing. I mean xxxx i got my new 2014 at the best price with trading in My 2010 silverado LTZ Z71 4X4 so I'm 20 and I got the BEST DEAL THAT NO ONE IN THE CHEVY BUSINESS COULD OF BEAT OR MATCHED ONLY BECAUSE OF HIM.

Happy Car Buyer

Sep 17, 2013

I was very anxious about trying a new dealership to purchase my car. From the first moment Scott Rama spoke to me he had me at ease. It was the best car purchase experience in 20 years of buying cars. I am totally impressed with Scott and Gordon . I look to make Gordon my dealership from now on.

sonofkerry1

Aug 28, 2013

I took my 2010 Equinox in to have it checked for a "surge and stall" problem. The dealership discovered excessive oil consumption. They replaced the pistons and rings, changed the oil and coolant. I was given a loaner for three days. And, all of this was done at no charge to me. I have had nothing but great experience at Gordon Chevrolet. It's no wonder that GM is back with service like this.

Mary Kuhn

Jul 29, 2013

I had a great experience at Gordon Chevrolet. Everyone was very friendly and very helpful. My rep, Matt Klepack, was very professional and knowledgeable about my Chevrolet Cruze. I would recommend this dealership and sales rep to my friends and relatives.

clrgrant

Jan 5, 2013

Day 1. Took my 2010 Impala in for pre-warranty expiration check. No major issues with the vehicle. 9:30 am day 1.The advisor asked me for some specifics...there was a clip that came loose laying on the front passenger floor and a loose screw from the driver seat laying on the rear floor. I also mentioned it needed a new fob battery and could he check the main battery. xx brakes too.End of day one...said they found a coolant leak and would replace a gasket. Car would be ready on day 2. No courtesy vehicle available.Day 2 ...They called at 9:30 said they were working on coolant problem and would call me back in 2 hours with status..no call. I called at 1:30 and advisor apologized and said the car also needed an alignment and rotate, balance. I declined. The advisor said car would be ready on Day 3..but, it was a Saturday and no shuttle ride available. Told me to call Sat and check on car but it was his day off.Day 3 Called and not ready yet was told they would call back IF ready.I am writing this am of day 3 and still don't know if I'll have a car.P.S. Last week I went on a 1500 mile trip and had no problems with the car....the service manager had told me his mechanic had driven the car and detected a vibration..thus leading to the alignment, etc recommendation. I had the tires rotated and balanced 2 weeks before my trip. Last time I was at dealer (9-12 months) I was told the same thing and got an alignment.

lynparm

Nov 28, 2011

I cannot say enough about this dealership and their employees. They were knowledgeable, friendly, helpful and responsive. I've dealt with other dealerships in the past and by far this was my best experience. I'm happy to say that I am now a permanent customer of Gordon Chevrolet as well as Mona Saad and Tim Swinea. They're kindness and professionalism is greatly appreciated. I highy recommend this dealership and sales team.

tomandlinda

Sep 7, 2011

My wife & I took our 2006 Malibu Maxx SS in to inquire about some warranty paint work. We had been toying with the idea of buying a new used car, wondering if we could use the Maxx & our 2002 Impala as trade ins. Steve readily offered to get us an appraisal on both vehicles. We were both impressed immediately with his professional & friendly manor, and felt at ease. While he was getting that done , we took a test ride in a used Impala & were pleased with the comfort, quietness, and cleanliness of the car.After getting back & talking with Steve, we were also pleased with the first appraisals but were thinking maybe he could do a little better. We also were hoping for a little better on the price, so Steve went to work for us. In the end we ended up trading in both cars, bought the Impala, and walked out feeling that we absolutely got a fair deal. I will recommend Steve to any of my friends who might be looking for a used car. As this was our third purchase from Gordon Chevy, we would also recommend the entire dealership as well. From the service department, to the new car sales folks, and of course Steve Nissen we give you all a heartyThank You!! Tom & Linda Vaughan.

BryanAnderson

Aug 26, 2011

I feel Steve was a very friendly salesperson. I didn't feel pressured at all while looking at used vehicles out on the lot. He followed up on all my questions and concerns. He took extra steps in making sure that the vehicle I chose was fully detailed and misc. paint chips were touched up before I left the lot with the car.

l.carlton

Jun 30, 2011

Gordan Chevrolet is by the far the best Dealership that i have ever been to. Everyone there is very nice, professional, and the prices are unbeatable. I drove 45 mins just to go to this dealership and every min was well worth it. I appreciate the kind, curosity, friendly, clean atomosphere that this dealership gave forth to us. I recommend Tim Swinea, and John Graczyk, they r GREAT!!!!

ljohnson3349

Jun 22, 2011

My husband and I purchased a very nice used Cadillac from Steve Nissen yesterday (06/21/2011. I felt this rating was the least I could do for Steve to show how much we appreciated his help. Steve is professional, very helpful and not pushy like most sales people. He makes a living selling cars but does not make this the deciding factor, he truly tries to do what is best for the buyer. I felt very at ease and could tell Steve knew what he was talking about. We spent about 2 hours with him and feel we have known him for years. I would recommend Steve and this dealership to anyone purchasing a car. We will certainly tell others about him and will return for any new purchases.Leigha, Jeffrey JohnsonWestland

aek025

Jun 16, 2011

This is my second time I've gone to this dealership. The first time I bought a car, and recently i leased a 2011 malibu. The dealership always has a great selection of vehicles. both times i've worked with Steve Nissen. He's always so kind, professional, and doesn't presure you into anything. I will defintetly continue to go to Gordon Chevrolet in garden city!

rcargile

Jun 15, 2011

The best car buying experience!!! Nick was knowledgable, helpful and very hands-on...I will return to Gordon Chevy whenever I'm in the market for another vehicle.

carrielyn08

Jun 14, 2011

Totally amazing dealership!!! Would recommend to anyone and everyone!! Mr. Churgin was beyond helpful in getting me my new Chevy Cruze! Will for sure be back for a new Chevy!

luvstrvln

Jun 4, 2011

Joe was very knowledgeable about the cars and very friendly. Spent as much time as we needed with us and had no problem answering all our questions and explaining the details about the Chevy Cruze we were interested in. Dealership appeared to be very clean and service area looked clean too.

Ewilson24

Jan 20, 2011

Leased 2011 Malibu from Gordon. Dave Finegold, our salesman, went above and beyond to make us happy and get us a great deal!! Very happy with car, dealer, financing and the whole experience!!! Will highly recommend Dave and Gordon Chevrolet to family and friends!

dcm1026

Oct 11, 2010

5.3 burning one and half quarts of oil every 1k. they installed valve seals and then new pistons and rings. Still does the exact same thing as when I started. They talk a good game but don't back it up. I like my chevy truck but it is getting old because of the service problems. I have had it in for major service 4 times in two years.

stephc531

Oct 13, 2005

We went there to purchase a Trailblazer EXT and after walking around on the lot for 10 minutes we finally found someone to help us. He didn't seem eager for the sale but told us he'd be right with us as soon as he helped another car into the vehicle they were test driving. Fine, I didn't have a problem with that UNTIL I saw him actually driving off the lot with that couple! It would've been nice for him to tell us that he was leaving or have some other salesman help us. My husband & I ended up leaving and now we're looking at Fords.