Gorno Ford reviews

Kevin Lyons

Jul 12, 2016

I leased a 2017 Ford Escape. I was very satisfied with the selection assistance and delivery.

Dorothy Trela

Jul 9, 2016

The vehicle repaired was a 2015 Escape. The employee who was my contact was Clayton Jackson. He made the entire experience worry free at Gorno Ford in Woodhaven, Mi. The staff was very helpful.

Robert Spratt

Jul 6, 2016

Everyone was friendly enough. Need more instructional help afterward on all the tecnology in the car.

Leonard Kudela

Jul 5, 2016

always very knowledgeable about finding the trouble with the auto/2009 ford edge

Billy Holbird

Jul 4, 2016

Great dealer .......................!!!!!!!!!!!!!!!!!!!!!!!

The K Family

Jul 4, 2016

Purchased a 2016 Ford Edge. Our family is very happy with it. Customer service was fantastic!

Russ Chambers

Jun 30, 2016

Fast Friendly service! Steve Engle and everyone at Gorno Ford did a fantastic job getting me into a beautiful brand new F150. This is my first F150 and I am really loving it!!

Edward Gawlik

Jun 26, 2016

Service was prompt-30 minutes-tech explained his findings, how it was fixed, and recommendations for the future.

Joseph Oaks

Jun 23, 2016

Clayton was a great help! He got me in and out of the body in record time!

Mark Dunlap

Jun 22, 2016

I bought my F150 new in 2011, I love my truck, so the only place to service my truck is Gorno/Quick Lanes,I have spent over $2,000. On tires and services, and have been extremely satisfied with one exception, my wheels look horrible due to the scratches from the tire rotations, I enquired about it a while back and was told to buy a product to rub them out.I don't think that this is my responsibility, and what tools are they using that would cause this?I would love to hear a response on this matter.Sincerely, Mark Dunlap

Shelley Howard

Jun 21, 2016

Great service as always. Would not hesitate to come back.

Brian Booker

Jun 15, 2016

Had a trans problem and Gorno fixed it. I always receive quality service

Sandy Crawford

Jun 14, 2016

Had a very good experience with Gorno Ford. Your salesperson, Dennis Karp was very helpful and he made everything go very smoothly. He was very familiar with the vehicle I was interested in and was very friendly.

Billy Gibbs

Jun 12, 2016

I used the "Quick Lane" if you get there 1st thing in the morning when it opens, you may be able to get done in under an hour. Could be a bit faster.

Earl Boling

Jun 12, 2016

I TOOK IN FOR FOUR TIRES AND LISA WAS A GREAT HELP TO ME ON GETTING ME WITH THE RIGHT ONES THANKS FOR HAVING GOOD HELP ....

Richard Lindemann

Jun 11, 2016

at009 Focus was bought there and serviced there. Very good service. Thank you.

Herbert Schinzel

Jun 3, 2016

all i can say the service was very good and i was very surprised how clean your facility is

Mark Gaworecki

Jun 1, 2016

I was told that the car would be done in 45 minutes and it was completed within the time stated.

Patrick R

Jun 1, 2016

Very Professional and helpful, walked me through all financing options and explained everything I needed to know

Daniel Kuczera

May 31, 2016

My car was serviced in the exact amount of time the service rep estimated. Can't get any better than that!

Dorothy Trela

May 25, 2016

dear Gorno Ford-----our every visit--- no matter which department, is a very pleasant experience. the staff always ready to help. thank you!!!!!!

Searching for a New Car

May 24, 2016

Meet with a sales representative over the weekend and he was very thorough with the cars we were interested in.

Carrie Smolen

May 23, 2016

Purchased a 2016 F150, Steve Engle was very helpful as usual.

Michael Gadwood

May 20, 2016

I leased a 2016 F-150 truck and the service was excellent couldn't have been better. Steve Engle is the best. It took him less then 48 hours to get me my new lease. I will recommend Gorno Ford and Steve Engle to anyone who needs a new car. And Thank you to all at Gorno Ford. Everyone was helpful and very kind to me.

Debra Castle

May 16, 2016

2016 Explorer XLT Used Quick Lane to have the works done at the 5000 mile check up on my vehicle. The service was excellent as it always is the staff is always friendly & helpful. They always wash my vehicle but I think they were concerned because I had come from the flower shop & had flowers in the back of my Explorer & it was warmer out that day & didn't want my flowers to wilt so they were done with my car & forgot to wash it like they usually do which was not a problem at all. I was appreciative that they were thoughtful about my flowers in the back which I had mentioned when I got there & to me that showed they pay attention to there customers when they are talking and I was concerned about how long I would have to wait & I didn't even have to wait the amount of time that they had said I would. Gorno Ford & I will be doing business for many years to come.

Gerald Tobin

May 14, 2016

Dan Kasic was extremely helpful in resolving my problem with my F150. He worked with Ford Motor service to share cost for the repair. Outstanding customer service!

Bruce Labell

May 13, 2016

Service personnel was very helpful and kept us well informed of what they were doing. Very satisfied and they were curteous in that department

Lorraine Godfrey

May 10, 2016

Ken Green is an awesome sales rep! Went above our expectations, we would highly recommend him to family and friends.

William Brydges

May 10, 2016

The staff was very helpful and kept me informed during the repair.

Fatima Khan

May 8, 2016

Staff was very helpful and accommodating, particularly Dan Kontour. Great experience with Woodhaven Gorno Ford. I have already referred all friends/family to your location. Recent purchase was an F-150.

Donna Selinsky

May 6, 2016

Had my 2014 Escape serviced. Everyone and everything was great. Also had vehicle detailed and came back showroom shiny. Very pleased with everything.

Geri Crowell

May 6, 2016

great service would never think of going anywhere else. thanks a million. geri crowell

Joseph Woods

May 6, 2016

I leased a Ford fusion and I was pretty satisfied with the service I was given. I actually had just left the Chevy dealership and was there looking at an escape. He turned me on to a fusion around the same price then cheaper than the Chevy cruze. The only thing I did not like was the clarity of the lease agreement. I was not aware it was a 3 year agreement until the day of the sign and drive.

Richard Wilson

May 6, 2016

Jim Bowman was as always a pleasure to do business with!!!!

Roxanne

May 6, 2016

Lisa Marie had my tire problem diagnosed and my Escape and me back on the road in no time. The service and timing was great. Your lucky to have a employee like Lisa Marie on your staff. The lady is definitely a asset to the company. As always I am very pleased with the service and staff at Gorno Ford.

George Hamilton

May 4, 2016

Was the last one for an oil change said I might not be able to get one. They did it rotated my tires and didn't wait long. Everyone is very kind and helpful.

Richard Wilson

May 2, 2016

Jim Bowman was as always on top of things and I will always return to Gorno for any Ford purchase.

Roberta Piatkowski

Apr 29, 2016

My husband just passed away last month. When I called Steve Engle and ask what I had to do with some recalls he said he would help me. He was so kind and came and picked up my car and had everything done. Then Don Mullins called to make sure I would want the oil changed before he did it. They were both very kind and helpful. My husband has always taken care of all of this and I was not sure how to handle it. I was very pleased with how nice both Steve and Don treated me. A big THANKS to both of them. Roberta Piatkowski

Grace Paquette

Apr 28, 2016

I get great service when bringing my car into GORNO. I do not go to any other dealer because of the great customer service and the care I get with my car.

None

Apr 26, 2016

I just came in because the tire light was on. Again! This time though there was a nail in my tire. It was fixed promptly and I was on my way

Laura Rodenbeck

Apr 25, 2016

My Ford Fusion was checked promptly and thoroughly. The job was completed exactly when I was told. I love my Fusion which I bought from the dealership and the service Quick Lane is top notch !!

Natalie Peters

Apr 19, 2016

I have been leasing cars from Ken Green at Gorno Ford since 2010. He is always incredibly helpful and efficient. I always recommend Gorno ford to all friends and family! Always a good experience.

Stephanie Roberts

Apr 18, 2016

Very quick to get you your car backLove that you can follow the repair process online.

Stephanie Bartha

Apr 8, 2016

Jim Bowman, Sales Rep. Well prepared and ready with paperwork. No waiting.

Alva Westland

Apr 6, 2016

2014 Ford Escape Leased. Have bought/leased from Gorno Ford since returning to Michigan. Salesperson, Ron Molten will be my salesperson as long as I drive a Ford. I have always been satisfied with the service from all departments at Gorno Ford.

Milos Milacic

Apr 1, 2016

Great service! I just wish I could schedule appointment instead of waiting.

Chelsea Bodary

Mar 30, 2016

Service was excellent. They worked very well with our insurance company and kept us informed every step of the way. I have referred 5 family members to Gorno ford to get their vehicles and will continue to recommend them in the future.

Matthew Hickman

Mar 30, 2016

F150 Joe Pallazollo was my dealer he was very helpful friendly and overall professional.

Christopher Coolsaet

Mar 29, 2016

i have been buying cars and trucks from gornos for 30 years .

Laura Miller

Mar 29, 2016

The staff was extremely courteous and knowledgeable. The service on my 2013 Ford Fusion was completed within the given time frames and I have no issues to report.

Susan Thompson

Mar 27, 2016

My sales person, Jeff Boler was awesome. I was in need of getting a car in a hurry, he started the process as soon as I called him. With in a hour or so, he had found a car that was perfect for me. By the time I was able to get to the dealership that day everything was ready to go, I was only at the dealership little over an hour and I was on my way in my new car.

Dennis Elrod

Mar 25, 2016

30,000 mile service at Quick LaneService was excellent

Angela Briones

Mar 21, 2016

Awesome! Joe did a great job getting me all set up!

John Hall

Mar 21, 2016

The waiting area was comfortable and quiet enough my mother took a short nap while we waited. Not to say we waited long, the car was ready sooner than promised.

Nancy Borkin

Mar 21, 2016

quick and polite! I stopped in right before 5pm with a bolt in my tire. They changed it even though they were ready to close.

Stephen Scalise

Mar 21, 2016

Great service, will keep on coming back to this dealership.

Tiffany Moss

Mar 21, 2016

Very friendly, fast service, clean work area. Would recommend others at gorno ford

ChadW

Mar 8, 2016

Bought a new 2016 Fusion from Ken Fansler. He was great. He talked us into getting the wheel protection and we're extremely glad he did. Within 2 months of us having the car my wife hit a pothole and blew a tire and damaged another. We took the car in to see Lisa the service manager and she took great care of us. The car was fixed the very next morning and ready for pick up. Would definitely recommend Gorno Ford to anyone. Great service all around!

Kim Tourner

Feb 19, 2016

I have excellent service every time I come here! The employees are wonderful.

Christina Carmody

Feb 13, 2016

The gentlemen that worked with us were very honest and upfront. There was a mistake made and the unfortunate part of it was there was no one available to fix it on a Saturday morning. If the dealership is open and loans are being made I feel there should be someone available to correct problems at all times. We spent 3 hours Friday morning getting everything arranged only to show up Saturday to be told we had to wait until Monday. This is really an unacceptable practice. Only because the gentleman stood up and did not pass the blame did we choose to wait and get the car. We should not have had to wait 2 days!

Stephen Heavrin

Feb 11, 2016

I've been dealing with Gorno for over 30 years...your track record with me has been exceptional.

Karen Mazo

Feb 6, 2016

Service was fast and staff courteous. Would recommend Gorno Ford to all my friends.

Michael Montroy

Feb 4, 2016

everything went great was done faster than promised

Ronald Sabbath

Feb 4, 2016

2015 ford escape. Service was excellent. Staff was very helpful.

Christopher Zombor

Feb 1, 2016

I tried the FastLane service for the first time and was very pleased with my experience. The staff was very personable and professional, the facility was clean and customer friendly, and I was in and out in 20 minutes. Well done!

Joan Hemsworth

Feb 1, 2016

My oil change was done in a reasonable amount of time, even though I did not have an appointment.

Loraine Ducharme

Jan 31, 2016

My vehicle needed multiple services, job was handled well. No complaints; very satisfied with service.

Linda Miller

Jan 30, 2016

we came in for an oil change, and have a sound the car was making checked out. there was a really nice playroom that kept our 3 year old busy while we waited. the wait was not long, and we really felt good about the service.

Connie Weick

Jan 29, 2016

I love my new ford escape! It has everything I dream my new car would have. That's a big deal to me because my van was 18 years old. I really loved my van and couldn't find a car to replace it. I wouldn't even look at the Ford Escape because I thought it was to small for our family of five. but it is perfect and the trunk space for groceries, sports gear, all stuff kids need is great. Car seats everything. I love my Ford Escape.

Donna Rodgers

Jan 29, 2016

My 2011 Ford Fusion indicated that it was time for an oil change. My husband, Andrew, took it in for me and experienced excellent friendly service. He was home quickly and said he was very well satisfied.

Joseph Bennett

Jan 26, 2016

Long story short, Mary Knee is the reason why I come to Gorno Ford and will continue to do so. She is always a pleasure to be around so very helpful. We love Mary and will continue to go to her and refer people to her. Everyone should have an experience like I've had. Thank you to Mary for all of her hard work and dedication. She's the best!

Marianne Switala

Jan 25, 2016

Keith in repairs was very helpful. He explained all the options that I had and helped me with my final repair decision.Cannot answer the above question about repairs yet. The work hasn't started yet.

Jerzy & Macy Chrostowski

Jan 23, 2016

We leased our Ford Edge from Pat Roberts and LOVE it. We really enjoy using Gorno for all our our lease and purchasing because the staff is amazing and care is always used with our vehicles. It was great to be able to ask a few questions pertaining to another Ford we own while we waited for service on the Edge. Everyone is very helpful and polite.

Cary Pesci

Jan 22, 2016

Joe P was very helpful with the whole process. Very impressed with Dealership.

Judy Patterson

Jan 22, 2016

As usual, service was excellent, just very unhappy with the product. I have never bought a Ford and after this one, will not purchase again.

Tina Szalay

Jan 22, 2016

I went to the Quick Lane for a tire repair. Very friendly service and my car was done in the time period they quoted me when I walked in (it was even done earlier!) Very satisfied customer! I also leased my car from Gorno and my sales person (K Greene) was awesome!

Ron

Jan 21, 2016

Staff was very helpful, shuttle ride was quick and pleasant and the vehicle service was great. Thanks a bunch!

Daniel Kuczera

Jan 18, 2016

I brought my 2015 Escape to the Quick Lane for an oil change and tire rotation. The service rep said it would be an hour wait. I agreed to wait and it was almost exactly one hour and my vehicle was done. I can't ask for anything better than that. Thanks, Gorno Ford.

John Clark

Jan 18, 2016

I went in to have a remote start put in. It appeared getting some parts might be problem, but they resolved it and had my vehicle ready for me, before I was able to get back to pick it up. Great service.

Steven Wynn

Jan 18, 2016

We recently traded in our explorer for an expedition and had great service. Danielle listened to what we had to say and what we were looking for. She found what we wanted and was able to get it for us in a matter of a couple of days. She is a great person to work with and we love our new SUV!

Terry

Jan 18, 2016

I experienced courteous and fast service. I also had a nice clean place to wait with a TV. I needed a new tire.

James Brown

Jan 15, 2016

Your service writer was very nice and informative. Handled large crowd on Staurday morning well.

Kenneth Brooks

Jan 13, 2016

2015 Explorer - staff was very helpful. Mr. Jolliffe took the time to be sure we were well taken care of. Andy Morsello was a great salesman and went the extra mile with showing us the vehicles equipment, etc. Dave in financing explained the alternatives and the Premium Care, which we purchased.

Gail Ledl

Jan 12, 2016

Every thing was great. I have no complents. Excellent service.

Harmony King

Jan 9, 2016

I called to inquire about purchasing a car. I knew what I wanted. I scheduled an appointment. When I arrived, the salesman already had found the exact car, color, and features I wanted. The whole process very easy. I'm very happy.

Daniel Mandernach

Jan 8, 2016

It was another great experience leasing a Ford vehicle due to my Salesman Pat Roberts.

Debra Zaioczkowski

Jan 8, 2016

my F 150 had an oil change because it was 6 months from the last one

Dominic Moya

Jan 8, 2016

Worked with Ken Fansler to acquire a used vehicle. Great guy. He even let me take the vehicle to get checked out by my own mechanic before purchase.

Satisfied customer

Jan 6, 2016

Courteous treatment, vehicle ready when told it would be, reasonably good coffee.

Joseph Moceri

Jan 2, 2016

We just bought another car from you last week. They took great care of my wife. Thank You so much.

Karen Tingstad

Dec 31, 2015

Service department team very courteous and helpful Great customer service Highly recommend Gorno team

Matthew Kaminski

Dec 31, 2015

We went in and left about a couple hours later with a new lease. Danielle is awesome!

Happy Driver

Dec 29, 2015

Before I was even home (on your shuttle) they had started to work on my vehicle and found something else (leaking valve gasket) that would have caused me major trouble very shortly. Everything was fixed and out the door by mid-day when I needed my car.I already let everyone know that servicing at Gorno Ford is the BEST!!

Kimberly Jarvis

Dec 28, 2015

The inside sidewall of my tire on my six month old Escape blew out on the freeway. We didn't get to the dealer until closing time. We were greeted very friendly and everything was taken care of first thing in the morning as promised.

Todd Yinger

Dec 26, 2015

I head an issue with my electric start on my car, Don from the service dept took my issue , he an with it an had it taken care of!! He was very professional an took the time to answer all my ???? Tanks again. Don An Gorno Ford!!

Todd Yinger

Dec 25, 2015

Hello , Gorno Ford Service Dept. went way above a beyond. With a problem I was having with my remote start ( which was purchased else where). My heat was not working when the car started , so I took it to Gorno. Don at the service desk did everything in his power to get this fixed. It took some time , because of a few other issues but Don was on top of it an took care of it ! Thanks again Don an Gorno. Great service ! I'll be seeing you guys again (Hopefully for nothing major. !!

Deborah Grunwald

Dec 24, 2015

nothing at this time, people very friendly and corgial, would do business with again.

Kevin Ritchie

Dec 22, 2015

They did not find the problem that I took it in for but they were very thorough in explaining everything to me and ended up not charging me anything

Robert Stackpoole

Dec 22, 2015

Had the best sales person, made us feel like we were special!

Susan Holbrook

Dec 22, 2015

2015 Ford Edge Service was great!! Sales person Dan K was awesome!!

Samuel Sluka

Dec 21, 2015

Very fast work staff was very kind showed great respect very helpful Great Job Well Done Thank You.

Indru Karamchandani

Dec 15, 2015

People at Gorno Ford are professional. They did job correctly and on the time.

John Masserant

Dec 15, 2015

F-350Service was done in a timely manner.Staff was friendly and helpful.

Larry Robin

Dec 15, 2015

I was in for a recall. Everything was completed when promised. Easy in and out, Great Staff!

Cheryl Parrish

Dec 13, 2015

I pulled into the service garage without an appointment asking if they could fix my car. They took my car right away, offered me a ride home if I chose not to wait. They were very polite and fixed my car in a timely manner. Truly one of the best experiences I have ever had in a dealership.

Cathie Labeau

Dec 12, 2015

Service was fast & the gentleman at the desk was helpful & polite.

Robert Pettit

Dec 11, 2015

Headlamps needed adjusting and bulbs replaced. No bulbs in stock so second visit (day) got the job done.

Ronald Mckelvy

Dec 11, 2015

every thing was very good .Coffee was hot and good

Michael Cahalan

Dec 9, 2015

Addressed all my concerns in a timely and professional way. Thank you

Judith Pavliga

Dec 8, 2015

I always get good service at the dealership. The staff is both helpful, friendly and efficient. I recently lost my husband so I was new to getting things done myself. They were very helpful in showing me what had to be done.

William Lustig

Dec 7, 2015

Recall for active cruise control. Appointment time was met and repairs were done within the time limits given by the tech.

Carol King

Dec 6, 2015

Leased a 2016 Fusion. The service was excellent. All of the staff that I came into contact with were very friendly and willing to help. It was a great environment. Mark Maher was great to work with. There was no pressure, all my questions were answered. He is a great salesperson-he has the perfect personality for it. I will definately cont to do business with Gorno Ford and will definately tell all of my friends to go there as well.

Chuck Vanover

Dec 4, 2015

Great service as always. .

Daphne Bloomer

Dec 3, 2015

I purchased a 2016 Escape, Jeff B was my sales person he was amazing! I also talked with Marty for the appraisal of my trade in he was super great too! Had a wonderful experience all around!

Toni Szabo

Dec 3, 2015

Everyone I have encountered has been very helpful and polite. The service dept. is extremely good! The service department's manager is the best I have ever felt with!

Billy Gibbs

Dec 2, 2015

My experience was good. It could be a little faster for an oil change. It took over an hour to have one done. If I were to go yo lets say pennzoil and have it done i would be in and out with in 30 min. But over all I will keep coming back.

Joshua

Dec 2, 2015

Dan Kontour was our salesman and it was a fasr an easy experience for our first lease. I wasn't excited to lease a new vehicle, but Dan put me in the exact car I wanted without me having to say anything. I ended up driving off happy and it has been a good two weeks since my purchase. Fast, friendly and courteous service. I will recommend to family and friends.

Robert Knudsen

Dec 2, 2015

Came in for a quick oil change and was not disappointed. Service was quick and professional. Will continue to bring the car in for future services.

Lorraine Malcho

Nov 30, 2015

Very friendly and helpful with questions asked. Fairly quick with the oil change. Thanks

Mitchell Barbee

Nov 30, 2015

Service and staff are very helpful. Happy holidays to all.

Bryan Majeske

Nov 29, 2015

2016 escape. Pat Roberts was great. I will definitely use him again as a salesperson.

Jimmie Zang

Nov 27, 2015

Pat Roberts, my salesman, was exceptionally helpful. We discussed my situation and needs. He recommended the best vehicle for me, and had it ready for pickup in less than 24 hours. Smoothest vehicle purchase I've ever made.

Johnny Ross

Nov 27, 2015

2010 F-150 4x4 trouble with trans. vibration took 4 weeks to get an appointment but trans. tech. did excellent job.

Dennis Bielak

Nov 26, 2015

Great sales rep.Recommendation was an 8 because I was very disappointed at first trade in offer and was ready to try another dealership or get the Chevy Equinox. Initial trade in offer was substantially lower than several other trade in offers received from Chevy and Jeep.I don't like to haggle and wish I had received a decent trade in offer the first time thru. Iwould have probably changed my initial buying plan review process(considering potential vehicles to purchase over several days) and purchased the Escape at my initial meeting.

Stephanie M.

Nov 26, 2015

Staff took care of my low tire pressure light & recall in under an hour. Fantastic service.

Heidi Martin

Nov 17, 2015

I turned in my Ford Focus and leased a Ford Fusion. Pat Spencer was a great salesman! VERY helpful and not pushy. The deal happened much quicker than I expected. Wonderful experience.

Brenda Coffey

Nov 16, 2015

Came in for oil change and low tire pressure. Very quickly done and employees very courteous

Laura Trosien

Nov 16, 2015

Good service. Work was done on the time frame stated. Car was washed after repairs

Jerome Lichko

Nov 14, 2015

2014 ford platinum 150. oil change. the insulated cover over the oil pan became detached ofter the oil change. It is not the first time this has happened. I fee Ford needs to rethink the screw attachment assembly

Mary Coatsworth

Nov 14, 2015

This was the first time I had come to Gorno for service. I leased my Ford Edge from Gorno approximately three months ago. The staff was very friendly and the wait wasn't long. I was pleased with the service.

Timothy Brooks

Nov 14, 2015

They explained very clearly what they did to my vehicle to correct the problem.

HJR

Nov 12, 2015

Brought car in for an oil change. It was done in a timely manner.

Michael Denman

Nov 12, 2015

We Leased a new Flex from you and our Salesman Steve Engle, did a great job walking us through the process. The car is great and we'll be back again.

Douglas Swanson

Nov 11, 2015

Excellent Service Department engagement and informative updates completed proactively as the the vehicle progress. I did not have to call Gorno Ford on my own...they read my mind on status updates required and called me first.Awesome looking Showroom and Service Center areas. Comfortable and inviting.GREAT WORK!

Larry Davis

Nov 10, 2015

I have always had a good experience at the Quick Lube at Gorno, It started out very good this time ,because Joe took care of me as usual. Sitting there after Joe left was nothing but confusion. The two people that were left there were not sure what they were doing. Once my car was done, it took almost 20 minutes to get my bill done correctly. I will still have my cars service there. Hopefully you get it staff with good people that know what they are doing.

Michelle

Nov 9, 2015

Excellent service, quick & easy. First time leasing a vehicle & couldn't have asked for a better experience

Nicholas Hoss

Nov 9, 2015

I have been coming to Gorno getting my old Mustang serviced and when I went to buy a new everyone at the sales department was more than helpful. From the expressing interest online all the way to purchase it was a great experience. Jeff Boler offered me all the help I needed and found me my perfect car. He was a fantastic person to work with and would recommend going there to everyone

Mandy Kell

Nov 8, 2015

Great, quick service! why do I have to put at least 50 characters on this???!?!?!?!?!

John Clark

Nov 7, 2015

Mark, my salesman, assured me if they did not have the vehicle I wanted in stock, he would find it for me. They did have what I wanted. I left home at 11:30 AM and was back in my driveway, at 2:30 PM with my new vehicle. What a great experience,

Kevin Wilson

Nov 7, 2015

Outstanding service, repaired my mirror on the spot without any appointment, very friendly staff!

Laura Kulik

Nov 7, 2015

It was wonderful. I received a recall post card the day before and took a chance the next day to see what it was regarding and could it be taken care of that day. I just stopped in Gorno without even calling first. They said yes and I only waited 45 minutes to an hour. I have a 2015 Escape and love it. This is my second one. Excellent service for the last 4 years.Laura Kulik

Gary Grunwald

Nov 6, 2015

everything went as planned, they told me i needed rear brakes which i got taken care of on my own.

Gisele Greene

Nov 6, 2015

Took my car in for an oil change & repairs. Staff members were very courteous and professional. Convenient shuttle service is much aporeciated also.

Jill Gluchowski

Nov 6, 2015

We purchased a 2016 Ford Fusion and 2016 Ford Escape. We can't say enough wonderful things about both Duane Horton and Marty Gorno. They go above and beyond to provide excellent customer service!!

Suzanne Roksandich

Nov 6, 2015

My salesperson is wonderful. I call her and tell her what I want, she finds it, I come in and sign and drive. I will continue to use Gorno for my vehicle needs.

George Szabo

Nov 4, 2015

It was of my best. I had brought in my fusion first and then while picking it up I left the escape for its recalls. Like clockwork.

Joshua Setser

Nov 3, 2015

I was very optimistic that Gorno would be able to fix my car without any problems. I was not sure where to body shop was actually located in the Gorno lot, but a few employees guided me without trouble. As soon as I left they began working on my car. I was not given an estimated time of completion, so about three days later I called up and asked. I was a bit annoyed to have to call up again the day I was suppose to pick it up and be told it would be another day. When that was discovered that should have been relayed to me ASAP. But no big deal. When I got my car back, all the repairs made where shown to me for my approval. It was perfect.

Michael Knapik

Nov 3, 2015

2016 Escape. Ron Molter, salesman, was outstanding and exceeded our expectations.

Jennie Biro

Nov 2, 2015

It was a great experience for us. Very fast, easy and great service.

John Plotzke

Nov 2, 2015

The experience lived up to my expectations. I would recommend Gorno and Mr. Counts to anyone who is looking for a new car.

Judy Patterson

Nov 2, 2015

Dan Mullins, the service manager, was very customer friendly and efficient. The shuttle drivers were also very friendly

Kenneth Fansler

Nov 2, 2015

Great service , work done in timely matter , couldn't be happier

Monique

Nov 2, 2015

Great, fast, and friendly service! They really made this process easy for me.

Raymond Styla Jr.

Nov 2, 2015

Good Job, No problems, Not much else to tell Service was what was expected.

Stephen Danko

Nov 2, 2015

I leased a 2016 fusion se. My experience was very satisfying. My salesperson Danielle, was extremely courteous and knew about the fusion I leased.

Nicholas Piunti

Nov 1, 2015

Had low tire pressure. They found a bolt, removed it, patched it and I was on my way in 20 minutes.

Danny Combs

Oct 31, 2015

missed previous appointment but when I called the service manager was very helpful to get me set up

Marc Decoster

Oct 31, 2015

AC has been slow to cool. Tech said that they could not recreate issue.

tam

Oct 31, 2015

I was pleased with the majority of my service. The main important thing is that they kept my car to update the software so I could use my Bluetooth device, as I couldn't use it once I got the I-phone 6. They had to contact Ford Motor Co. and my car was in the shop twice for this. They got it done and didn't charge me for a week's worth of rental, twice! My only complaint may be just my car itself. I have a 2009 Escape and the shocks were bad, so new ones were put on. After a few days, the vehicle still pounds the pavement hard when hitting a bump. Like I said, it's probably just the make of the car. Other than that, I'm very please with my service at Gorno Ford.

Charlene Beaudry

Oct 29, 2015

We experienced great service. The staff was very helpful. Did their best to fulfill our wishes.

William Hyvonen

Oct 29, 2015

great service and very prompt in and out and very clean service area

Mark Derrick

Oct 28, 2015

No time for story...........................................................................................................................

Sy Berry

Oct 27, 2015

I waited for 5 to 10 minutes for the guy who wrote up my F 150 to return, then he walked me to the cashier to pay for the service. I think when they are done with the service that the bill should be in the hands of the cashier, and If I have a problem I can go find the write up guy.

Monique Wieckowski

Oct 25, 2015

Everything about this whole process was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ronald Andrews

Oct 21, 2015

No problems-very accommodating -by making people enter x number of letters you are turning off opinions

John Santoro

Oct 19, 2015

easy.....very easy.......highly recommendedd....very highly recommendedo!!!!!!!!!

Ronald Seeley

Oct 19, 2015

Stopped in to make an appointment; made time and fit me in right then, in and out in less than an hour. Sweet!!!

Sy Berry

Oct 19, 2015

I hate the fact that I have to wait on the service manager to get the bill to follow him to pay for my service before I can get my vehicle? why don't you have the bill ready at the cashiers office so I don't have to wait for the guy who is running around to get there and lead me to the cashier? It makes me feel like someone took their car and didn't pay, but that isn't me. PS I am partially disabled and the walking hurts me.

Donald Liford

Oct 18, 2015

Will always see Jeff Boller when it's time for a new car

J.C.

Oct 15, 2015

Service was good but coupon had expired so had to pay more. Longer expiration dates on coupons please

Alva Westland

Oct 13, 2015

I did not buy, I leased from Ron Molter. I bought a Ford Explorer a few years ago and he was very nice. I will go back to him when my lease is out. He was very helpful. I would rate this dealer as a 5 star.

Johnny Ross

Oct 13, 2015

excellent service and staff. be buying and having service there since 2005

Lois Watson

Oct 13, 2015

Leasing and service of my 2015 Escape has been perfect !

Sam Piunti

Oct 13, 2015

always a pleasure,been doing business with Gorno Bros for 50 plus years

Joanne Langell

Oct 12, 2015

Everyone was great. THey did a good job. that is all

Richard Lindemann

Oct 10, 2015

friendly and prompt and very good service no problems

Andrew Sapienza

Oct 9, 2015

I have been a ford customer all my life; so buying another ford product was no surprise. i usually have a general idea what i want, and really dont have the time to waste. dealing with dan kontour was perfect! he knew what i wanted, got me the price that worked for me and got me into the vehicle that i love. unbelievable how quick your department got me in and out of there, so thank you!

Greg Farino

Oct 5, 2015

I am never disappointed at Gorno. Very friendly personnel and quality service.

Michael Huddy

Oct 5, 2015

Took my 2014 Escape in for a recall and oil change in the morning and told it would be done by lunch and it was.

Rebrown

Oct 4, 2015

Have used Gorno Ford for 20 years and still satisfied!

Daniel Walker

Sep 28, 2015

Easy to schedule and done in a timely fashion. I was able to schedule an appointment that was convenient for me. The people at the dealership were friendly and did the repairs to the vehicle immediately.

Denise Murphy

Sep 28, 2015

My sales person was very knowledgeable and great to work with

Gregory Suchyta

Sep 28, 2015

Everything went like clock work. Was able to make the appointed time, they got the car back to me in a reasonable time. The driver to and from my house was very accommodating. No complaints at all.

Richard Lindemann

Sep 28, 2015

Work done in a timely manner. Thank you, Richard Lindemann

Christine Waldus

Sep 26, 2015

My remote starter was put in quickly and at a very convenient time for me. My car was waiting for me!

Barbaba Schilke

Sep 25, 2015

Gorno has been a great dealership for years. Enjoy using the Quick Lane service for basic maintenance instead of having to go through the service department as in the 'old' days.

Michael Peabody

Sep 25, 2015

I will always buy Ford products and hopeffuly always from Gornos

Abhilash Pandya

Sep 24, 2015

The job was done as promised.. Transportation service is appreciated. Thanks.

Paul Renko

Sep 24, 2015

everyone did what was expected, including a car wash

Joe Wilson

Sep 23, 2015

Service received on 2014 Ford Focus on a 15B22 TCM REPROGRAM was scheduled and carried out in excellent and efficient manner. Arrangements by Service Advisor, Dick Miller, were carried out in a very courteous, efficient manner. Thank you for this service.

Lawrence Brown

Sep 22, 2015

Friendly and fist service see you on the visit. Only thing the couple behind me got a free car wash!!!

Salvatore Randazzo

Sep 22, 2015

Ron Molter is simply the best. He knows what the customer wants and works to ensure satisfaction.

William Marton

Sep 22, 2015

Rick Ermel was my sales man he is very good and easy to talk to

John Semer

Sep 20, 2015

We always shop Gorno because our salesman Jim Bowman, is very helpful. He always finds just what we are looking for. The rest of the staff is great too.

Ralph Pittiglio

Sep 19, 2015

Always have good service. Would recommend this dealership to others.

Brian Miller

Sep 18, 2015

My service experience at Gorno was excellent. My service writer Dick Miller always goes above and beyond his job to make certain that I can get my vehicle serviced promptly. By doing this, I am able to fit the vehicle service into my busy work schedule. Thanks Mr. Miller for the outstanding job you do each and every time my wife and I go to Gorno. You are the main reason why we continue to return to Gorno.

Gloria Anne Meloche

Sep 18, 2015

John Mehall is more like family. I know I can always count on him. Thank you for my new Ford I Love.

Jamie Mink

Sep 18, 2015

Mary Knee was hands down, head and shoulders, no questions asked, the best sales associate I have experienced purchasing a vehicle. And I've purchased a lot of vehicles. She found the car I was interested in immediately, obtained it, and kept me apprised of the process the entire time. She is genuinely the most fun and excited sales person to date for me. Not only did I lease a stellar car with a stellar deal, I walked away with a wonderful new friendship at zero cost. I'm sold. Gorno is my new home for my vehicles purchases! Great job and thank you so much!!!

Laura Barbosa-irvin

Sep 18, 2015

I leased a 2015 Ford Edge Sport. My salesman Ken Greene was very helpful and knowledgeable. He took the time to answer and explain any questions or concerns that I had. There are so many options on this vehicle that are new to me, Ken made sure that I was comfortable with all of them before I left the dealership, along with assuring me that if I had any questions to feel free to call him. This is the second vehicle I have leased from Gorno Ford (Ken Greene). I will continue to purchase/lease my vehicles from Gorno Ford because of their great customer service. My brother also gets his vehicles from Gorno Ford (Ken Greene)Sincerely, Laura Barbosa-Irvin

Brian Booker

Sep 17, 2015

The service on my SUV was excellent as usual. Dan K. is very professional and helpful. Thanks for the quality work.

Sue Messineo

Sep 17, 2015

Your staff is always curteous, efficient, and professional. Thank you!

Susan Buhr

Sep 17, 2015

Just got a routine oil change. Get mine with you every time because I can count on the servicing to be prompt and will do a good job. Staff is always polite and informative when I have questions.

Bruce Kleiber

Sep 16, 2015

2014 F150 was serviced quickly and thoroughly. Got done on time as promised Thx again

Jerolyn Hill

Sep 15, 2015

My experience at Gorno Ford was great! Lisa Marie was very friendly and explained everything that needed to be done. The prices were fair and we were finished up in no time!

Robert Blair

Sep 15, 2015

2015 Ford Edge.Danielle Lorenz did an excellent job of finding and getting the car I wanted.The new car was prepped, clean and had a full tank of gas.Very good.

Catherine Hoch

Sep 10, 2015

2014 Escape - Had a slight accident, so my car was at the body shop. Vehicle looks perfect!!! Did a little tour & only have one thing that was questionable. In no way am I condemning a policy; but still have to question it. After signing for body work, I walked to service to make sure there were no recalls. On my way to the used car lot to say 'hi' to a friend (Russ); I stopped by to get oil change (only had 5,000 miles - but was a little over a year old). The policy is 'first come / first serve' (understandable); I said great - I will go get my car from the body shop. Unfortunately for me, someone came in behind me & they had to take them 1st. That I couldn't figure out cause my car was on the property, just a quick jot away. So I needed to speak to a friend (Russ) at the used car lot, Was in a bit of a hurry now, but upon getting my vehicle, there was a noise never heard before. No one was at the Lube, so I figured they were going to rotate the tires; maybe the could detect the problem. Seems to be from it sitting the long weekend with the rain. The very nice service man, drove it & the noise was gone. FYI, both check-in employees at the Lube were very, very kind. Oil change perfect.Guess my bottom line is, being in of a hurry, I would have used my waiting time for the oil change by visiting Russ. Again, love Gorno Ford & their staff, so not a complaint - just confused.

Daniel Kuczera

Sep 10, 2015

I was greeted as soon as I walked in the door and my job order wrote up immediately. The waiting room was very clean, even the coffee was fresh. My car was completed in a timely manner. The staff was friendly. Joe reviewed the inspection report for my car and I was on my way in less than an hour. There was two cars being worked on and one ahead of me when I arrived. Overall a very pleasant experience.

Walter Howell

Sep 10, 2015

After hearing of the great deals at Gorno Ford for my son and my friend/ sons fatherinlaw,I had to see for myself. Well Mr Spencer made the deal... at first the appraisal was like a slap in the face, but Mr Spencer influenced for a proper deal and it changed my mind. He helped me to get the truck of my dreams. You have a good man(Mr Spencer). Without him I would have walked away disgruntled about Gorno Ford. But now I have only the best regards.

Linda Gawlik

Sep 9, 2015

Ford 2014 Escape. Had low tire pressure. Drove in and left with a new tire. I was glad I had a tire warrenty. All staff were kind and informative. Waiting area was clean and comfortable.

mesquin

Sep 9, 2015

I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which seemed pretty xxxx bogus to me. Had I known my warranty was out a Cracker Jack box I wouldn't have bothered. Mind you, this was not a cheap warranty I purchased, either.However, the real reason for this 1-star rating is this:I flippantly asked them to check the Sync system since I had brought the car in for another issue and figured it would be covered. When I came to pick my car up four days later, they said I had to pay another $50 for a "reset" of the Sync. Never did they inform me that this service was not covered. They never called to update me on my car or tell my about these charges; they just expected me to cough up the cash when I wanted my car back. Frankly, I could have reset my Sync system in my driveway on my own time.When I expressed how upset I was over these charges and the lack of communication, the service guy simply said, "You should have read your warranty more carefully."Talk about rude.I will be filing a complaint with Ford on the corporate level.

Michael Skindell

Sep 6, 2015

I have always had a great experience with Gorno Ford. From the sales person to the service dept. I have no complaints.

Willard Wilkins Jr

Sep 5, 2015

I brought my 2015 Escape (leased through Gorno Ford) in for 2 recalls issued by the Ford Motor Co. The work was performed in a timely, efficient manner and the staff could not have been more helpful - friendly and professional.

John Radu

Sep 4, 2015

2015 Edge Titanium,great service and staff was very helpful.

Ralph Marzolino

Sep 4, 2015

2015 Ford Escape that had a recall, they set up a date to complete and were ready for the vehicle on the set date, also I was due for my 5000 mile oil change and they took care of doing that also and notified myself when completed. Very efficient and everyone was pleasant in this service trip.

Susan Gilbert

Sep 3, 2015

Leased a 2016 Ford Fusion SE, which I will probably end up buying at the end of the lease term. I love it, has everything I want, nothing I don't want, price is perfect, and it rides like a dream. The service was exceptional. Pat Roberts is a true professional, polite, patient, friendly, and knowledgable. An overall great experience. Will be recommending to family and friends.

Zee L.

Sep 3, 2015

Ron was recommended to us, and I was impressed at his level of service. He was professional, found the vehicle I wanted the same day, and kept me informed. I will definitely recommend him to my friends and family.

Gerald Lucas

Sep 2, 2015

Gorno service has always performed very well and will usually exceed expectations.

Tiffany Salva

Sep 2, 2015

My 2010 fusion had a low pressured tire and it was fixed with a plug.

Jerry Zavadil

Sep 1, 2015

Everything was fine. We took our 2007 Focus in for oil change, etc., and then the brakes needed work so we brought it back. Waited both times and were treated very well by the staff.

Mary Vidaurri

Sep 1, 2015

Efficient, friendly and helpful. Wait time was appropriate since I walked in without an appointment

Irene Rivera

Aug 31, 2015

It was just a routine oil change but it went well, as expected. Didn't have to wait long.

Sharon Coggins

Aug 31, 2015

Always a Great experience, with a very helpful staff!

skyjumper077

Aug 27, 2015

Temp tag expires in 2 days and they can't get my title. I bought from out of state and regret it.I love my Focus ST but the salesman dropped the ball. I drove 3.5 hours to get my registration to find I don't have the title. They can't help because they got my car from Avis Ford. A vis Ford is responsible for applying for title. They messed up my financing. They say 1st payment isn't due for 45 days. I'm getting calls saying it's past due.....13 days after delivery. This place is the definition of damage control. Save yourself many headaches!

Richard Vogel

Aug 26, 2015

Gorno Ford has a very professional service team. I dropped the car off on Friday and it was finished by Monday afternoon. The shuttle service to and from home was very convenient. Overall a very positive experience.

John Hall

Aug 25, 2015

I have 2015 Ford Escape that I bought at Gorno in April. This was my first oil change for a new car. Even though they were pretty busy, my car was taken in fairly quick and the service was performed equally timely.

Billy Holbird

Aug 24, 2015

Awesome dealer. I always by Fords from Gorno. Rick Ermel is the guy to see for new cars!!!!!!!!!!

Mary Shay

Aug 24, 2015

Dropped my car off, used the shuttle service and everything went fine.

Michael Peabody

Aug 24, 2015

I'm was pleased enough with the body repair as to not complain.

James Kaledas

Aug 23, 2015

It's always a pleasure to deal with anyone at Gorno Ford, it's such a friendly atmosphere, and my new Ford Edge has surpassed my expectations. Kudo's to Gorno Ford for helping me find the perfect vehicle, and kudo's to Ford for building it........

Michael Duronio

Aug 23, 2015

2014 Escape, great staff and service. Vehicle was ready a lot sooner than expected.

Claudia Gilpatrick

Aug 22, 2015

Normal maintenance and recall.Thank you for quick and efficient services

Maria Soave

Aug 20, 2015

Mark M was a great salesman and we feel that the dealership staff was very honest and friendly. Keep up the great work. You made my mother very happy.

Vincent Lajiness

Aug 20, 2015

Marty Gorno (sales) did an excellent job!! Sales at Service on all my Ford vehicles at Gorn Ford has been excellent.

Douglas Teachout

Aug 19, 2015

This was for a recall. I was told when I made the appointment that it would be 1-11/2 hours. when I got there I was asked if I needed a Ride, that it would be 3-4 hours. I was then disappointed. But the service attendant then told me , no it would only be about 1-2 hours they would get it done asap.VERY NICE. Thanks... Doug

Megan Spanitz

Aug 19, 2015

Had been dealing with a tire that was losing air all weekend. Roadside assistance came out Sunday morning and said it was fixed. Later that night the sensor was on again. So frustrating. Stopped into Quick Lane first thing Monday morning and was out in less than 30 minutes and confident that my tire troubles were over. So appreciative for the fast, friendly and quality service; and that I also made it to work on time!

Ronald Anderson

Aug 18, 2015

Took my F150 to Quicklane for new tires (60,000 miles) and oil change.Joe was very helpful, he explained everything that would be done and checked on my truck. I was especially happy that he called to ask if they could replace the much needed air filter and that my brake system did not need repair. He also gave me the info for my tire rebate. The work was done in a timely manner as promised.My truck runs like new and even has more pep! Thanks to the entire Gorno team!Ron Anderson

Sue Messineo

Aug 18, 2015

I did not purchase this time, but the service department was exceedingly friendly, courteous, and professional - as is always the case

Leisa Cooper

Aug 14, 2015

We have been customers at Gorno Ford for 15 years or more. Right now we have a 2006 F-150, a 2014 Escape and Focus. Our experiences have been very positive with both sales and service. Dick Miller has been our service adviser forever. Dick know us by name and is always helpful and enthusiastic to help. Our sales person Marty Gorno is the BEST! When it was time for our young college graduate daughter to get her first car, we felt comfortable taking her to Marty. He took great care of her - and treated her as his own! When her first oil change came due - we sent her in and Dick and Marty greeted her and made her experience easy and quick Both Dick and Marty are great and trustworthy guys. We have recommended them to friends. They are great!

Stanley Senkowski

Aug 14, 2015

Dan Kasik also caught another recall, and took care of it. Received another recall letter after this issue, and am pleased not to have to make another appointment.

George Berger

Aug 13, 2015

My wifes 2014 fusion was in for recall on power steering bolts she has nothing but praise for your service staff thank you so much

Michael Molnar

Aug 13, 2015

They ALL did a super job in getting me my car in one day especially Ron Moulter

William Hogan

Aug 13, 2015

Great job and friendly staff, the work was completed as promised

Ruben

Aug 12, 2015

Salesman Marty Gorno is the best. Answered every question and explained everything to me.

Thomas Meyers

Aug 12, 2015

Everything went great, the value of my trade was way better than Taylor Ford..... Danielle Lorenz was a wonderful help, very informative.... Thanks so much, I work for Ford at the Livonia Transmission Plant in Livonia and will pass on my good experience that I had..... and to be honest the disrespectful one I had at Taylor Ford when they offered me $6k LESS for my trade in!!!! !

Elke Daugherty

Aug 11, 2015

Eric and Dan were great to work with on my hard to find Flex lease. Thank you both!

Martha Tapp

Aug 11, 2015

It was quick. Could not find the problem with the radio always resetting itself.

Morgan Fraley

Aug 10, 2015

The staff was very helpful and friendly! Always enjoy going to Gorno Ford for purchases and repairs.

Donna Spencer

Aug 8, 2015

I am leasing a 2014 Ford Escape. The service at Gorno Ford has always been top notch. I went in for an oil change. I called to see if I could make an appointment, however they said they do not make appointments, it is first come first serve only. I waited for over an hour and 1/2, took my whole lunch hour and was late getting back to work. The service they provide is excellent, just wish they allowed appointments to avoid the long wait. If I left and came back later it could be the same thing, so I stayed.

Carol Pitchford

Aug 7, 2015

Had a bolt in my tire, they were able to patch it successfully. I was very pleased. Andy also determined that I had need of a repair on my driver seatbelt - he has ordered a replacement part. I will be notified by service when to bring the edge in for replacement. Very thorough job by all! cap

Debra Castle

Aug 7, 2015

2016 Ford Explorer XLT (I have leased my past two vehicles at Gorno Ford I have to say that the reason I came to Gorno Ford is because of one of your salesman name Ken Fansler, I leased my 2014 Explorer from Ken he made sure we had the vehicle with all the features & then some that we had wanted & kept us in our price range which made me a very happy lady. I loved my explorer & my experience with a very nice salesman (Ken) who didn't make me feel like he was just out to sell a car & get his commission check. He helped me connect my I-Pod & phone also was very nice of him to install my cargo shade cover. I don't know if all salesmen do this but I have never experienced this before Ken called a few days later to see how I was enjoying the Explorer & if everything was going good & if I had any questions or problems to let him know. I had a few questions & told him of a concern & he was right on it to help me but I couldn't bring it in till the week of August 10th, that was really something that made me know that I will be a repeat customer to Gorno Ford & that Ken Fansler & I will be seeing each other every two years for my lease & or if I ever decide to buy a vehicle. If there was some type of certificate or award to be given to an employee for going above & beyond I definitely say Ken deserves some sort of recognition. Thank you Ken Fansler once again I love always having the newest model vehicle & we did it again with my 2016 Explorer XLT.

Joseph Gaglio

Aug 7, 2015

I have a fusion and brought it in for the recall. Everyone in the service department was very friendly and helpful.

Sandra Gildersleeve

Aug 7, 2015

Service was great! Joe at the desk was wonderful, very efficient!

Suzanne Roksandich

Aug 7, 2015

We have tried other dealers in the area, since we just moved here 7 years ago. We were so impressed with the help we got at Gorno we think we found a new home. Have not tried the service department yet, so I will hold judgement until then. So far so good.

Mario Valmassoi

Aug 6, 2015

great salesman in Dan Kontour........ Gets the customer needs every time

Sally Lyle

Aug 6, 2015

John Mehall called me and told me about an early out of my current lease. I was up north on vacation at the time. He went above and beyond the call of duty to make the transition from my current lease to my new lease quick and painless. I picked up my new vehicle on Monday upon my return from vacation.

Eric Christner

Aug 5, 2015

The oil change was done in great time thanks for fast and excellent work

Gary Davis

Aug 5, 2015

My repair visit to Gorno Ford this week was excellent. The service was great and my visit took less time than expected, even with the additional work performed. The staff was cordial and helpful. When I was informed that the test on the battery was indicating low battery, I was informed about the test that was performed and was explained about my options along with the price.

Stephanie Mintoff

Aug 5, 2015

The service was wonderful. Mr. Dick Miller took great care of me. Even notified me of a recall on my Fusion. I didn't receive anything in the mail from Ford's.

Andrew Barc

Aug 4, 2015

My salesperson, Mark, made sure I got everything I wanted.

Earl Boling

Aug 4, 2015

THE STAFF AT GORNO FORD ARE TOPS IN MY BOOKS, ANY TIME I HAVE SOMETHING COME UP THEY ARE RIGHT ON IT ON BETTER AROUND HERE. OWNER OF A FORD SENT 1994 THANK YOU...

Ken Sellers

Aug 4, 2015

Only issue with using Quick Lane service is the wait. It took about an hour for me to get an oil change, without a Tire Rotation.

Laura

Aug 1, 2015

Leased an 2015 F-150 from Pat Spencer who provided GREAT service!

Bernadette Waskiewicz

Jul 29, 2015

Service for recall was done in 1 hr. instead of 1/2 day and estimated.

John Szymkowicz

Jul 28, 2015

Leasing a 2015 F-150, very happy with it. Our salesperson was very helping in finding what we needed.

Marvin Sonne

Jul 28, 2015

Your service, friendliness, professionalism and attention to detail is always excellent.

Steven Beck

Jul 28, 2015

Lisa took care of my problem and the car runs great.

Charles Wheeler

Jul 27, 2015

My 2014 Fusion was in for an oil and filter change which was completed in a very timely fashion. The staff was very helpful.

Christopher Lockhart

Jul 27, 2015

I purchased a 2015 F150 XLT. So far the truck has exceeded my expectations. My whole car buying experience was excellent. My salesman Andy Morsello was very knowledgeable and helpful. His customer service was stellar. In all my years of car buying, he stands out as the best car salespersons I have had. Thank you,Christopher Lockhart

Daniel Mclaughlin

Jul 27, 2015

excellent service thoughtful courteous service department

TD

Jul 27, 2015

My car was in Service for a recall item and it was repaired much sooner than expected. Don in Service was very friendly and helpful. I could not be more pleased with how it was handled or how great the staff is at Gorno Ford.

Brian Miller

Jul 26, 2015

Service advisor Dick Miller was awesome. He is the main reason I take my vehicle to Gorno.

Brian Schweickart

Jul 25, 2015

Gorno Ford has been a tremendous dealer for all our purchases for the last 20 years. Pat Roberts has been our salesman and does a really good job every time. He is the reason why we continue to buy vehicles at Gorno. Pat is friendly, not pushy, concerned that we get exactly the vehicle we want and need, and always takes the time to explain the new features.

Drew Wippich

Jul 24, 2015

Andy Morsello was extremely helpful and a pleasure to work with!

James Chopp

Jul 24, 2015

Love my new Ford Edge! Everyone handled everything to perfection.

Kristy Fraley

Jul 24, 2015

I purchased a 2015 Edge, and couldn't be happier with the service at Gorno Ford, our sales agent was professional, knowledgeable, and took the time to explain different options to make sure we relieved the vehicle that fit our needs. Everyone that we dealt with at Gorno Ford was pleasant and professional, I would defanately refer Gorno Ford to my friends and family.

Paul Koos

Jul 24, 2015

Purchased a new F150 Sport, very helpful sales people

Russell Carlson

Jul 24, 2015

There is a difference a Gorno. I would recommend them to everybody.

Jaqueline Mattinson

Jul 23, 2015

Service was quick & staff was awesome as usual. I was in & out for my oil change with no problems.

Terry Pinson

Jul 23, 2015

Your staff was very courteous and made me feel welcome. Your technicians were very clean and performed their tasks quickly.

Joseph Francis

Jul 21, 2015

Everything was great, andy morsello is the best would not deal with anyone else.

Chelsea Bodary

Jul 20, 2015

Thank you for all of your help during this difficult time. I greatly appreciate all of your efforts to help us and get us new tires so quickly

DW

Jul 20, 2015

Fast, friendly and professional! Very happy with Gorno Ford.

Michael Baber

Jul 20, 2015

I brought my 14 fusion in 4 the works and the staff did a great job. They even performed a couple of recalls I wasn't even aware of. Thk u very much gorno!

Royal Moning

Jul 19, 2015

Ken Greene did a great job locating what I needed in an F150

Sheryl Degregorio

Jul 18, 2015

Used the Quick Lane for a Oil change. Service was very fast and was completed in an efficient manner.

Beverly Grzesik

Jul 17, 2015

I'm very pleased with the service I receive from my Sales Rep, Michelle Havekost. The processing of my new C-Max went smoothly.

William Noade

Jul 16, 2015

Steve Engle is always great! Very helpful and courtesy.

Charles Sisco

Jul 15, 2015

quick and friendly service. called me to let me no what they found and if i wanted them to do the work.

Ronald Andrews

Jul 15, 2015

Short wait for service-oil change and tire rotation maybe 45 minutes

Bruce Raleigh

Jul 14, 2015

When I dropped it off at QuickLane I was told it would not be too long because no one was in front of me on the wheel alignment rack. I went to the other building to read and came back after the time estimate for it to be done. But it was still on the oil change rack. Apparently there was one in front of me on the alignment rack but she was unaware of it. I wish they would have informed me that is was taking longer. They did a good job and I was pleased as usual. But they should make it a practice to let people who leave the immediate area know that if will take a little longer than the first estimate. In the past they asked for my cell number and called me when it was ready. They always do an excellent job and give friendly service. It is also nice they have the history of my vehicles to inform me what has been done in the past.

Deborah Grunwald

Jul 14, 2015

2016 ford explorer very pleased with salesman and staff. very informative and made you feel like you were someone special, not just an ordinary joe.

James Farris

Jul 13, 2015

I brought my car in for an oil change and to have the recent recalls addressed- the service rep. was not exactly sure about the recalls but after some research found the recalls that needed to be addressed the oil was changed and the both recall repairs were completed in a timely manner.

Todd Yinger

Jul 13, 2015

I had a great experience at the oil and service dept, I think her name was lisa, but not sure at the moment my receipt is out in the car, she took care of all the things I needed done ! she was very knowlegable an answered all my ? I am leaving on a long trip this week an I feel safer now after having my car serviced with GORNO FORD!!! thank you

Eric Highers

Jul 10, 2015

Everyone was super helpful! As soon as I walked in the door, multiple people greeted me to see if we had been helped. While we were waiting Rick made sure to check in with us and update us every step of the way, and everyone that assisted me with my lease was very helpful in answering any questions I had. I would also like to note especially how diligent Rick was in his communication with me and how flexible and accommodating he was with my schedule throughout the whole process. Thank you Ed and Rick! This was my first major vehicle purchase, and so far its been great :).

Denise Grech

Jul 9, 2015

Fixed The Re-Call Very Quickly. Nice Service. In & Out With No Problems.

Susan Bryant

Jul 9, 2015

Always friendly and professional. Clean waiting room and fast service.

William Toth

Jul 9, 2015

We have a 2015 Explorer, and a 2015 Fusion. Love them both . PAT Roberts is our Sales Person. He is the best of the best. The service is always good The staff very helpful and know there products. I Will always be a Gorno customer .

Herbert Schinzel

Jul 8, 2015

good service,i cant complain.thank youvery clean facilities and a nice waiting room

Milton Resh

Jul 8, 2015

I came at opening and had 3 people ahead of me. I did have to wait long. The young lady working that day was kind and courteous. I gave her my cell number to call me as I was at Tim Horton's having coffee. I was called in a timely manner and all went well. I was there for the works at the Quicklane.

Bonnie Lindenmuth

Jul 7, 2015

Came in for an oil change and tire rotation. They were kinda busy, but got my car out in a timely fashion. Love Gorno!!!

Diane Hill

Jul 7, 2015

Andy was very helpful in obtaining the vehicle that my husband want to have. We appreciated the serviced and would recommend Gorno Ford to are friends and family.Thanks

Dolores Kobiljak

Jul 6, 2015

Very helpful and informative. Gave good advice. Asking if I had specific heeds/wants.

Melody Gorno

Jul 5, 2015

Marty Gorno is my salesman. He made sure to get me in and out for my service call. Took my car in because my brakes were squeaking. Of course, they didn't squeak for the tech. They inspected my pads and everything looked good, which was my main concern. Had them rotate my tires while they had it in. The shop. Was surprised that it cost 20.00 to do that. I usually pay 8.00 at 10 minute lube.

Robin Basila

Jul 5, 2015

Everyone is always helpful and takes great care of my 2001 Explorer Sport.If I have questions your team always answers them thoroughly. I appreciatethe service department and the body shop very much. Robin Basila (aka the Brownie Lady)

Donna Fuller

Jul 3, 2015

Just had a simple oil change / tire rotation. All went well !

James Bowman

Jul 3, 2015

Great experience & customer service through your salesman.

Kendra Tomich

Jul 3, 2015

Pat was very professional and got the sale done super quick. Definitely very satified with my experience.

James Zurbo

Jul 1, 2015

Kenney Greene sold me my truck. He was great and I look forward to coming back again!

James Scherer

Jun 30, 2015

The only real problem I had was when I picked up my car the fuel gauge said 6 miles to emptyWhen I dropped it off for repairs it was over 1/4 full. Also the oil change sticker said itat been driven 75 miles. I understand the need for test driving but someone should have at leaseput 5 buck in gas. Glad there was a gas station at the corner. The service mgr Jeff called me about this after I called to complain that I didn't think this was right. He offered to give1/2 tank of gas.

James Schlitt

Jun 30, 2015

Woke up the other the other morning and car didn't start had to call to get a jump start. Took car to ddale after my appointment and has car checked out.

Richard Seymour

Jun 30, 2015

Well the guy Clayton Jackson was real nice and did everything he said he was going to do. I think he is real asset to Gorno ford. The car was done in a day and half too.

Dawn Pieper

Jun 29, 2015

The only issue I have was the sales call quote was not even close to the price of the car.

Kathryn Bartos

Jun 26, 2015

I was treated with utmost respect when I took my new car in for a recall. Car was finished when they said it would and they even ran it through the car wash. On drop off my sales person ,Danielle Lorenz went out of her way to drive me home so I didn't have to wait for the shuttle service. My 2015 Edge is one in a long line of purchases and I will be back again.

Linda Grandy

Jun 26, 2015

Everything went well except the wait for an oil change and tire rotation of 90 minutes is to long. More staffing at peek times is a possible solution.

Montford Niece

Jun 25, 2015

I'm a long time ford customer. I retired from ford motor co. I believe in supporting the company that employed me . I will continue to drive fords. I also will continue to buy at gorno it is a pleasure doing business with Marty Gorno.

Pamela Keller

Jun 25, 2015

Danielle Lorenz was excellent! Very well informed, professional and personable. Ha a great experience would definitely go back to her. Everyone was excellent

Vernon Lucas

Jun 24, 2015

2015 escape. Sales person John Mehall did a great job in answering all my questions before my purchase. John's efforts led me to purchase,from Gorno Ford instead of other local dealers.

Love my ESCAPE!

Jun 23, 2015

Worked with Chuck Shemwell to find solid used vehicle for me. He was awesome, listened to my needs and told me to come by and check out a 2011 Escape which was perfect. He did an excellent job explaining the warrenty and getting me financed. Overall it was a good experience and I will definately recommend Gorno Ford to friends and family.

Craig Morford

Jun 22, 2015

Excellent service and above and beyond with car wash!

John Szymkowicz

Jun 22, 2015

The staff in the collision department were great. We brought our F-150 in for repair and had it back in three days. Great Job.

Matthew Hanna

Jun 20, 2015

went as planned. i'm a repeat customer, and close to my house

Eugene Tyrna

Jun 19, 2015

Ron made the car leasing experience simple and comfortable.There was no presume from anyone only courteous service

Barton Devita

Jun 18, 2015

Great service! Cell phone texting is a good way to communicate.

Edward Jung

Jun 18, 2015

Staff was very friendly. Vehicle was done at the time I was promised

Janet Outen

Jun 18, 2015

Everyone was friendly. Service went faster than expected, thank you.

Stephanie Mintoff

Jun 17, 2015

Service was very good like always. Great friendly staff. Was in & out in no time.

Joan Mousseau

Jun 16, 2015

Service was fast. I was pleased.that they found a screw in my tire and fixed the problem. The waiting room was clean but not very comfortable. It would have been nice to have coffee, or water offeered.

Vincent Lajiness

Jun 15, 2015

Purchased my 2012 Escape at the end of the 3 year lease. Great overall dealership experience, and Marty Gorno is a TRUE professional. Thanks Marty!

Dawn Sleeman

Jun 13, 2015

Everyone was very helpful, nice,polite, also the place was a clean atmosphere, where you feel welcome and comfortable

Joseph Newbery

Jun 12, 2015

I got a 2016 fusion. service was good, he was very helpful

Stephanie Marx

Jun 11, 2015

My experience was amazing! I worked with Chuck in pre-owned and he was so detailed and was very attentive. I really liked that he set expectations about what we were doing throughout the entire process. It was the best car buying experience I have ever had. I will definitely recommend Gorno Ford to my friends and family, and I absolutely love my new car so very happy!!

Thomas Morin

Jun 11, 2015

Salesman was very informative and very knowledgeable about the vehicles as well as courteous and eager to please us.

Wayne Cicala

Jun 10, 2015

Service of my Taurus was very quick. I had no problems bringing in the car, getting the rental, and picking up my car.

Gary Warren

Jun 9, 2015

Dan Kontur was above and beyond what i have ever expierenced with any other dealer. i have never seen a person in a dealership take care of three clients that just happened to show up at the same time in the manner in which he did.His personality is a positive for your dealership. looking forward to doing busness with him again soon.Gary Warren

Daniel Bielski

Jun 6, 2015

Purchased a 2015 escape from Andy Morsello. Dealt with Andy many times and he is a pro. We had a pleasent experience as we have many times at Gorno Ford.

Thomas Papp

Jun 5, 2015

very satisfied with the service everyone was helpful

Janet Maguire

Jun 2, 2015

It was ok, I just had the works done... Oil change and tire rotation.

John Kruszko

Jun 2, 2015

It was a good experience. I never got a service check like always. Lked that report of my truck. It's a head up for future problems

Valued Customer

Jun 2, 2015

Service was great and my car was done on time as expected. Love the texting updates keeping me informed as to the status of my car. Thanks!

Barbara M.

Jun 1, 2015

The salesperson Pat Roberts at Gorno Ford is A++! I would recommend to others.

Sandra Karmazin

Jun 1, 2015

I had a very positive experience, and I felt as though the salesman was patient, informed, courteous, and happy to explain many of the different features concerning the car.

William Lustig

Jun 1, 2015

Got exactly what we were looking for thanks to Ron Molter.

Michael Lee

May 31, 2015

I leased a 2015 Ford Fusion and the service was excellent.

Daniel Kuczera

May 30, 2015

Droppedthe car off for oil change and tire rotation. My car was finished in a bery timely manner. The staff was very courteaus and the waiting room was kept clean.

William P.

May 30, 2015

I brought the flex in to fix a heating issue and get an oil change with "the works" promotion. As part of the "works" promotion the steering was checked and an inner tie rod end was found to need replacement. This was fixed without any additional charge, because the car was under warranty with $100 deductible. So 2 problems were fixed with only one deductible payment being required. By the time we had noticed the steering issues, our new tires probably would have started to get uneven wear.I was also very pleased with the shuttle service in getting a ride to and from the dealership.Gorno Ford has certainly earned our loyalty. We will definitely buy are next vehicle from this dealership.

Terry Povlich

May 29, 2015

I have a focus, i came in for an oil change which was quick and friendly. Staff were very nice and I had a free cup of coffee while I waited.

Loren Burrows

May 28, 2015

It was a very pleasant experience!! Everyone was very courteous!!

Cynthia Snow

May 26, 2015

Service and staff went out of their way to make sure I had a good experience at Gorno Ford. Special thanks to Mark Beverley in the shop.

James Schlitt

May 25, 2015

Treated well with a lot of respect and professionalism but there was damage to the car when I went to pick it up and I ended up paying for part of the loaner out of my pocket which is not fair at all and I am not happy about it.

Timothy Gotz

May 25, 2015

Very quick service job well done, I got in around 9am and my car was taken in within a matter of minutes. I would recommend taking your car here for their works they rotate tires as well. While there had wiper blades changed out total cost for all was very reasonable..

Earl Uday

May 23, 2015

Mustang is a great car. Even better than I imagined. Gorno experience made the purchase easy. Great dealer!

George Mccourt Jr

May 22, 2015

From the service advisor to the service manager I was greeted promptly and my truck was repaired in one day.

Gary Garris

May 21, 2015

Our recent purchase of the 2015 Fusion was a flawless experience. Also,Your Quick Lube is a class act operation.

Sandra Hines

May 21, 2015

Your service employees are great. Car dropped off, rental waiting, car ready when promised. Not your fault, but a little disappointing that the seat had to be repaired with just 700 miles on car, and about 3 weeks old. You would not expect this in a new car.

Eric Lunda

May 20, 2015

Very helpful staff, great accomadations. Overall a wonderful dealership

Michael Piche

May 20, 2015

Everyone was very helpful and polite . Every time I go to Gornos I'm helped right away. And the sales person , Mary, has made buying a car easy and painless.

Hugh Roddin

May 19, 2015

Our purchase of the 2015 Ford Escape was very positive--all aspects were excellent!

Paul Dupuy

May 19, 2015

Bought a F-150 and was Very happy with my Salesman and the Service I recieved!

Deborah Knope

May 18, 2015

Ken Greene is a wonderful sales person, he makes your feel at home, answers all your questions and goes over and above to help you find that vehicle you have always wanted. I have leased two vehicles from him and will continue to do so in the near future. keep up the good work!

Gerber Collision

May 15, 2015

We put brand new wheels and tires on the vehicle along with new TPMS sensors. Quick reset and go and the vehicle was all set after QuickLane mount and balanced them. Thanks,

Gregory Torok

May 15, 2015

2015 Escape. I was completely satisfied with my experiance. I called Danielle Lorenz with what I was looking for, she text me right back that she had found my vehicle. She helped make the whole purchase very easy and quick. I couldnt have been more pleased!

Stephanie Maher

May 15, 2015

An escape. I had an amazing experience! The staff was wonderful and so professional and kind!! Definitely coming back again and have told many friends and co workers about my positive experience there. Mark maher, my sales man was wonderful, bravo!

Saunders22

May 15, 2015

Despite my cousin buying a new escape from them that was one day shy of qualifying for new car replacement under the lemon law because of so many problems we bought a new explorer. Our sales man promissed our vehicle to us on Monday monday came and we received a phone call saying it would be ready tuesday. Because of work schedules and dealership hours if our car wasn't ready monday we would be unable to pick it up until Thursday when the dealership was open late. After a phone call back to our sales man pleading how much we needed our car he got it on monday. After 3 days of having the car it started having electric problems with the break sensor. We had to take it back to the dealership. After a we with a replacement car our car was returned on empty. Two days later they call saying we have to come back up to the dealership again because they didnt have us sign all the proper paperwork. Gorno ford is a joke they dont care about their customers and we will never shop there again nor will our family or friends save your self the trouble go somewhere else.

Sharon Coggins

May 14, 2015

Very courteous staff. Extremely happy with the service received!!!!

Daniel Sawicki

May 13, 2015

ken greene is the best hands down! he was professional and courteous and I will be back to see him personally for all my ford buying needs.

William Hyvonen

May 13, 2015

the service was good got right in no problems, will come back again.

James Stewart

May 12, 2015

I always feel good about the service I receive at Gorno. I haven't received anything but enjoyment from driving the Explorer I purchased from Gorno last year.

Robert Causley

May 12, 2015

We are new to Gorno ford and we were very happy with our salesmen Anthony Charles.

Timothy Long

May 12, 2015

Excellent coordination and customer service. Clean easy to access facility.

Joseph Cook

May 9, 2015

New F350 4x4. Andy Morcello was a great salesperson.

Elizabeth Robinson

May 8, 2015

Everything was great - very efficient and friendly.

Valentine Krawczyk

May 8, 2015

I sent my daughter for 15,000 mile service. She was treated with courtesy and was happy with the experience. Good work. Ford needs this positive experience with the younger female demographic.

John Matosh

May 7, 2015

2nd service experience here. It was a good one.Sorry less than 50 characters

Lori Sanders

May 7, 2015

I bought a 2012 ford escape. It had not drove right from the day I purchased it. I thought maybe it was from the cold weather. We took it in to have it checked out and found 2 serious issues. Service was very friendly and convenient. I was provided a rental while my car was being serviced.

Bruce Raleigh

May 6, 2015

When I walked in for the oil change I was greeted by both employees and waited on immediately! They had my record on their screen and had the paperwork ready in an instant.All above is what always takes place. Fast friendly service.

Brenda Coffey

May 5, 2015

In The tire and oil change department everyone was very helpful and very quick.

David Kraepel

May 5, 2015

Good thing about oil change at Gorno is their full service and safety check. They check tire wear, brake pads, all solvents.Hopefully they are also checking windshield wipers. If you are going to take a road trip using your car, be sure and stop at Gorno.

Paul Renko

May 5, 2015

Anthony Charles was the big reason I purchased my 2015 Edge

Vincent Lajiness

May 4, 2015

Friendly staff and finished the job in a timely fashion. Very satisfied.

Ruthann Garris

May 1, 2015

Jim Bowman our sales person was very helpful and very professional. We bought a Ford Fusion. He went over the car with me and was very helpful without being to aggressive. We made it clear that it would be my car and even though my husband was with me, he had eye contact with me and answered to me directly when I asked a question.

Jeremy

Apr 29, 2015

Michelle was amazing. From my first visit to delivery. I will recommend her to all of my friends and family for their vehicle needs. A vehicle purchase is stressful and time consuming and I didn't feel pressured or stressed during the process.

Sidney Cox

Apr 29, 2015

Improvement from my last visit...I was a walk in for brake replacement , I know it's not a hour job, It was performed with in about 3 1/2 hours that included turning the rotors,road test and wash .....Also tire repair...I was offered water, ..food? during my wait .....

Richard Lindemann

Apr 28, 2015

Personnel very friendly and helpful. Prompt service on my 2009 Focus.

Rick Rodriguez

Apr 28, 2015

Ron in the quick lane department at Gorno came up with a masterful solution to my tire problem! He made my visit very worthwhile!!!

Sue Messineo

Apr 28, 2015

As ALWAYS, the service I received was polite, professional, and timely. I would always recommend Gorno Ford to any/everyone. Thank you. I will make an appt. to have my recall fixed for next week.

Abdulkader Hijazi

Apr 27, 2015

I was happy with the service and the price. I will go back.

Brian Booker

Apr 27, 2015

Everything was taken care of in a timely manner. The service was professional.

David Grasso

Apr 27, 2015

Overall good experience. I will be back again I take all 3 cars here.

Lee Williams

Apr 27, 2015

Always very satisfying. The staff is very courteous.

Carol Sniderman

Apr 24, 2015

I always enjoy coming in for an oil change. I trust the staff to tell me if I need anything else done to my car. It may cost a little more, but I know the work will be done correctly. Also, Mr. Miller knows me by name!! It's like welcome home! I finished some work at a comfortable little booth in the waiting room.

Larry Davis

Apr 23, 2015

Everytime I take my care car in I get good service.

Carl Baltosiewich

Apr 22, 2015

I have always been satisfied with the way I am treated at Gorno in regards toservice. Service is completed in a timely manner and vehicle is returned clean.Only negative I have is that I am sorry to hear that the Owners Reward Program has beendiscontinued even though it is publicized in flyers being mailed to the home. Will this program be re-instituted at a point in time

Dylan Hill

Apr 22, 2015

Great job as always. I will continue using your Quick Lane service for oil changes on my 2013 F 150.

Jennifer Spencer

Apr 22, 2015

The quick lane oil change is fast and efficient. The staff was very friendly.

Andrew Robichaud

Apr 21, 2015

Service manager was excellant in figuring out how to solve my issues

David Senkbeil

Apr 21, 2015

New F-150. Marty was great and was very helpful. Everyone was very polite.

George Hamilton

Apr 21, 2015

Great job keep it up went to Taylor ford could not find where to go for oil change it was closer to my home but went where I always go cause the treat you great

Jim and Wanda Peldo

Apr 21, 2015

We came in and purchased a 2011 Ford Escape. The service we received from Jimmy and Russ was exceptional. Both were very personable, knowledgeable and we definitely would want to work with either of them again. There no pressure sales and knowledge was definitely a plus. I can't remember the gentleman's name we worked with for the financing, but he did an exceptional job as well. Our experience with Gorno Ford was great! We will be recommending them to friends and family. Thank you!

Kenneth Gawkowski

Apr 20, 2015

Everything was good , but I would have liked my truck washed before getting it back, I have the service plus plan and I expect more. Thank you

Kerry Campise

Apr 20, 2015

Mary went out of her way to find me the right vehicle. Service on my previous vehicle has been excellent.

Raymond Purdy

Apr 20, 2015

Gorno Ford has always treated us with the highest professionalism and courtesy. The service dept takes their time and treats our vehicles the way that we would treat them. extremely nice people to deal with.

David Goodwin

Apr 19, 2015

Quick & easy in and out and good advice about regular maintenance before my vacation trip.

Diralda Santilli

Apr 17, 2015

I came into Gorno to have my oil changed and 2009 Edge serviced before a trip, as I always do. The Quick Lane people got my car in right away, checked it out and found I needed brakes all around. They got me in and out in less than an hour for the oil change and "the works" package, and I brought my car in the next morning for the brakes, which they did in 2 hours. I was shuttled home and back for my car with no delay. I was completely satisfied. It's very reassuring to have a facility I can trust when I need it. Thank you, Gorno Ford.

David Berti

Apr 16, 2015

Quick and friendly service as usual.very satisfied.

Gerard M

Apr 16, 2015

Was at quick lane for "The Works" very satisfied and even bought tires. I think quick lane is good but should tell you more about any recalls or situations with your car. I plan on getting all normal maintenance at Quick lane or service department.

Daniel Kuczera

Apr 15, 2015

quick, courteous service. The waiting area was clean along with fresh coffee.

Stephanie Donaldson

Apr 14, 2015

BUSY SATURDAY A.M. - TOLD AN HOUR WAIT; ENDED UP BEING LESS, BONUS! GREAT CUSTOMER SERVICE AS ALWAYS - BEEN A LOYAL CUSTOMER FOR 12 YEARS AND WILL CONTINUE TO BE :) THANK YOU TO ALL GORNO FORD PERSONNEL FOR CONSISTENT PREMIUM SERVICES FROM BUYING/LEASING TO MAINTENANCE!

Kathleen Zielman

Apr 13, 2015

I like the fact that I can drive in and have my car worked on.

Patrick Burns

Apr 11, 2015

I came in with nothing...no money, horrible credit...all I had was hope, hope that I could get rid of the 17 yr old car I was driving. I didn't feel safe driving with my children in it. Jeff Boler was able to get me into a brand new, 2015 Escape, at a ridiculously low payment! I'm paying less now, than I did when I was 18, with good credit, for my 1997 Ranger. Jeff is now and will be, my go to man, for all of my own, and my friends and family's, Ford needs! Thanks again Jeff!

Joseph Belcher

Apr 8, 2015

Treated great,great work,just quite irritated that Ford and Gorno knew there was a problem and would not stand behind product,also from what I was told there is no warranty interesting .If you have a product you stand behind it even if you know there is a problem with that year truck,and some other years also

Stanley Keda

Apr 8, 2015

All repairs were done right. Very happy with service. Dick Miller my service rep was very nice to work with. Will return for any work that I need on my 05 Thunderbird.

David Oaks

Apr 7, 2015

The QuickLane personnel took care of me in a very timely manner.

new car buyer

Apr 7, 2015

very friendly, knowledgable staff. i would definately recommend to my family and friends.

Caitlin Poucket

Apr 3, 2015

I have been going to Gorno ford for 2 years now and have been extremely happy with the way my vehicle has been serviced and how helpful and wonderful the staff is there, I tell everyone how wonderful it is there. My family,friends and their families even started going there as well they do a wonderful job wouldn't get my truck serviced anywhere else! Thank you Gorno for being so wonderful!

William Kopchia

Apr 3, 2015

Ford Escape 2014, the service at Gorno was spectacular. I really liked that i did not have to have an appointment. I came in and my vehicle was taken right back. Very Prompt.. The staff was very helpful from the guy that checked us in to the guy that took our car back and brought it to us. We had a sliver in our tire, and we had purchased the tire coverage. Very SATISFIED!

Jane B.

Apr 2, 2015

I already reviewed once but I'll do it again. Great service. I was helped with picking out new tires and getting the best deal possible. My brakes are good too. Thanks guys.

Larry Robin

Apr 2, 2015

Quicklane did a great job of getting the repairs I need done, at reasonable cost and with great follow up. Joe was a great help!

Sandra Mcmahon

Apr 2, 2015

My husband and I went into the dealership knowing exactly what we were looking for. We wanted to lease an escape for 2 years. Ken Green was very helpful. He immediately ran the numbers and showed us exactly what we would be spending each month. He was very informative and knowledgeable about the vehicle. He was willing to get the keys to different vehicles for me to sit in. Overall we were driving out of there in a new car within 2 hours time. Terrific job Ken!

Bryan Cordle

Apr 1, 2015

Outstanding service as always, quick and friendly staff.

Clayton Ake

Apr 1, 2015

Gorno has been loyal to us and we are loyal to them. I know we can trust Gorno. They have great employees with great listening skills.

Dallas Hill

Apr 1, 2015

I purchased a new Ford Edge on 3-27-15 and we love it. All went well with the trade in and new purchase. Mary Knee your sales rep went above and beyond expectations. She is excellent at making a customer feel appreciated.

Linda Gawlik

Apr 1, 2015

Everyone at Gorno Ford is helpful. They explain things I don't understand in a kind and professional manner. I appreciate the neat and clean waiting area.

Eduardo Goncalves

Mar 31, 2015

As always, no complains, just keep up the good job. Like the staff,Dick Miller and Roy Worley are the best.

Patricia Gonyea

Mar 31, 2015

Everything was fine and efficient. Everyone was very friendly.

Rhea Killingback

Mar 31, 2015

My Ford Escape was due for an oil change and this dealership was very helpful in getting it done. Need a quick expert change... this is the place to go. The personal was nice as well as helpful in getting me through very quickly without an appointment.

Scott Springstead

Mar 31, 2015

Staff is very efficient and friendly, great service

John Patrick

Mar 27, 2015

everyone is very friendly, knowledgeable and efficient.

Susan Buhr

Mar 26, 2015

Your work is always completed in a timely manner? Explanation of work done is thorough too

Janet Ewanuick

Mar 25, 2015

My visit to your Quick Lane was pleasurable speedy. Your service employees are excellent.

Joseph Apap

Mar 25, 2015

Always friendly always helpful. Everyone listens to what you have to say and are very upfront and honest.

Mary Sawyer

Mar 25, 2015

Great service as always. Love the service I receive at Gorno. Will never go anywhere else.

Jane Bersie

Mar 24, 2015

Ron helped me get the best tires at the best price. The service was quick and good. Thanks for the great service!

Derek Dmochowski

Mar 23, 2015

I originally came in to have my rear brakes replaced, per instruction from a service technician from a previos visit. When the vehicle was checked i was notified that bthe brakes were still good and did not need to be replaced.I would like to know why i was told to replace them in the first place?Other than that situation i was more than satisfied with my visit.

Patricia Goodman

Mar 20, 2015

I am very happy with the experience of purchasing my Ford Fusion. My Sales Rep was very informative, helpful, respectful. I had to take the Fusion for a recall issue and that was done quickly and respectively. the only issue I have is that I do not like the Fusion. I came from a Sport Trac that I truely loved, to a car, which I may believe to be the issue. Not the Fusion is not a nice car, I just believe it's not the car for me.

Richard Hamel

Mar 20, 2015

Always great service. the service writers get you in quickly always let you know when your car is going to be ready Drive Thru is clean I enjoy taking my car to gorno ford

Arthur Greca

Mar 19, 2015

great couldn't have been any better. I appreciate all you did for me!

Colleen Amirault

Mar 19, 2015

We recently purchased a 2015 Escape Titanium. It replaces a 2012 Escape we purchased from Gorno. We had another great experience with Gorno Ford. Steve Engle was once again our sales person and he was wonderful to work with. Great personality and very knowledgeable! We expect any future vehicles we may need will also be purchased through Gorno Ford.

Alyssa Harden

Mar 18, 2015

Great getting a car from you thank you! Perfect I really enjoyed it and love my new car I am very pleased

Elizabeth Gonzalez

Mar 18, 2015

The men that helped me was very nice and professional I was happy that on a Saturday they fixed my part in good time. Of course I'm not happy about paying $330.00 I bought the explorer used in October to move to Texas. The whole trip there was a ratteling and kept thinking it was in the glove box. In Feb had to come to Indiana and along the way the molding flew off. Weird the rattleing stopped. Unfortunately the few miles over my warranty did not pay for this and I had to suck it up that was the problem since I bought it. Very upset because you can tell on the car that the windshield was replaced prior to my purchase by Gorno or previous owner, the rubber molding going around my windshield is rippeled. Not a happy camper!

Gordon Payne

Mar 18, 2015

Michelle Havekost took me through the Ford Retiree purchase process seamlessly. She knows her product well. I ordered and bought an F150 Lariat SuperCrew w/ trailer tow. The truck is beautiful and came almost a week sooner than expected. There are no issues with the vehicle or the process. I'm looking forward to many happy miles! I was able to sell my trade-in truck to a friend for full retail and he loves it too. I will certainly come back to Michelle for my next vehicle. Many thanks to Gorno Ford.Gordon Payne

Stephanie Roberts

Mar 18, 2015

While I love my ford the guy that usually greets me at quick lane not so much. He gives off a cranky vibe and he's not so friendly. My mom just needed a quick tire pressure check one time cause her sensor came on and he told her she have to wait due to business. You mean to tell me no one could quickly take one minute to quickly check the pressure. My recent visit was quick and easy. But customer service could use some work.

Anthony Grech

Mar 17, 2015

Every thing was all right. I was really satisfied with the work. I have one question to ask. When I got an email from the service manager Jeff Grantz it says about Owner Advantage Rewards, but yesterday when I was there I asked and I was told that they do not have that anymore. I knew that they do not have it any more, but when I saw it on the email, I figured that Gorno Ford reinstated that program. Can any one give me some kind of an answer?Thank you.

Heriberto Jaime

Mar 17, 2015

Great experience, work hard to find the vehicle I wanted and kept me updated. 2015 Fusion, I'd recommend Darian Counts to friends and family.

J

Mar 17, 2015

Chuck was very helpful and responsive via email. Good service. Worth the drive.

Jeffrey Behne

Mar 15, 2015

Staff and management went out of their way for me.

David McElroy

Mar 13, 2015

Great Service! Our salesman (Anthony Charles) was extremely helpful and knowledgeable. He worked very hard to get us the best vehicle (Escape) and price. I would recommend him and look forward to buying another car from him in the future.

Judith Burbo

Mar 13, 2015

Service was great, shuttle taking me home and picking me back up to get my vehicle was great. The only thing I don't understand they said they could not wash my vehicle before it was returned to me. Picking up a dirty car from Gorno does not make any sense to me.

Steven Beck

Mar 13, 2015

The staff was helpful and the service was great. The bathroom facilities were clean and the coffee was good.

Alice Foster

Mar 12, 2015

great service and very courteous and help full..................................................................

Elizabeth

Mar 11, 2015

Staff was helpful. Quick service. Clean waiting area.

Douglas Smith

Mar 10, 2015

I dropped the vehicle off the day before going on vacation. While on vacation I was able to email Dan (Service Rep) and request further work I needed to take care of. Job was completed and ready for pick up when i returned from vacation.

David Cachia

Mar 9, 2015

very friendly and dealership are good job and also very clean in shop

Courtney Rudy

Mar 6, 2015

I recently purchased a certified pre-owned 2013 Escape. Ken made my experience buying this car more then I expected. By the end of the experience I was 100% satisfied with my new car and the service I received!

Muhammad Khan

Mar 4, 2015

Service was quick and customer service was great. Thanks

Richard Nykiel

Mar 4, 2015

Service is always courteous and prompt. They take good care of me!

Dale Raines

Mar 3, 2015

My Service writer, Dan, was extremely helpful as I was traveling out of town. He helped me to Drop off on Sunday and pick up on Saturday. He kept me informed of changes needed and coordinated everything for me via voice messaging during the week and Then made sure I would be able to pick up my vehicle on Saturday when the service department was closed. In my eyes Dan is an asset to your company. He was willing to jump through hoops to accommodate my situation. D. Raines

Debra Smith

Mar 3, 2015

I did not make an appointment for an oil change so I was prepared to "wait". Of course, when we got there, we were written up immediately, we were offered options and told about the current "sale" (which we took advantage of!) and after a cup of fresh, hot coffee, my car was ready and we were on our way. We always get the best service in ALL departments of this dealership and we highly recommend GORNO FORD every chance we get.

Dennis Clanton

Mar 3, 2015

My car was serviced promptly and courteously. The customer waiting area was in need of attention. Please provide a cup of coffee.

Edward Otrompke

Mar 3, 2015

Ricky Ermel is a great sales person. He made the whole experience a very good one for me. I had no issues at all with my new Escape. I have worked with Ricky in the past and will continue to do so as long as I am leasing a Ford vehicle.

Henry Preston

Mar 3, 2015

Great conversation with the Cervice Advisor about the effects of cold weather on tire pressures - very educational.

Lorraine Malcho

Mar 3, 2015

I'm happy my tire was repairable and I got an oil change too...not too long of a wait. Thanks

Nancy Yesue

Mar 3, 2015

Brand new Explorer should not have had to take it back in after owning it for 24 hours. Not dealers fault.

Susan Dressel

Mar 3, 2015

I had my Escape repaired in your body shop and it was a great experience. The gentlemen I worked with, both Chris and Keith were professional and very helpful. The car was done in record time and looked great.

Stacy Goldsmith

Mar 2, 2015

Excellent job. I was in there for an oil change. The person that assisted me was very nice.

Stanley Dubis

Mar 2, 2015

Very helpful, took care of one recall and ordered parts for other. Quick Change was done quikly.

TD

Mar 2, 2015

I leased a 2015 Fusion through the early lease renewal offer. I initially came in looking for a Focus but the rebates/offers on the Fusion that my salesperson Ken Greene walked me through, helped me to decide on a Fusion. Ken was very helpful, friendly, courteous and thorough and was able to find me a car with options and features that I love. I always get great service at Gorno Ford and everyone there is very helpful and friendly. The recently renovated dealership is beautiful as well.

Coleen Miller

Feb 28, 2015

very pleased with the service and the cleanliness and the kindness and courtesy of the employees.

Brian Miller

Feb 27, 2015

I received great and efficient service and my vehicle was repaired quicker than I expected.

Earl Boling

Feb 27, 2015

You did everything I needed on my 2002 Taurus thank you.

Phyllis McKenzie

Feb 27, 2015

Provided shuttle service for me. I have a 2010 Escape that I purchased back in 2010. Love it! Staff was great. Still waiting to hear about how to continue my warranty. Was promised, but haven't heard back yet.

Chelsea Mayhew

Feb 26, 2015

Patrick helped me lease my 2014 Ford Focus, he was extremely patient and I give him a thumbs up.

David Goralski

Feb 26, 2015

Our salesman Ronald Molter was excellent. When I arrived and we found out the vehicle that I inquired about the night before, and received an email from Cori Hicks saying the vehicle was in stock, wasn't there. Ronald went to work to assure me that Gorno would find me a comparable vehicle. And that he did. And when I told him Thursday morning I wanted not just a remote start, but a remote start with remote access, he got it taken care of that day. So overall, my experience was a positive one.

Keith Stibel

Feb 26, 2015

Expedition El.Staff was excellent . Service was outstanding

Ricky Barenbrugge

Feb 26, 2015

The staff in the Quick Lane office are very helpful

Amy Vansickle

Feb 25, 2015

Great. Awesome. Everybody was helpful, efficient, professional and timely. Everything went great.

Brian Miller

Feb 25, 2015

Service was great and my vehicle was repaired quickly and correctly.

Ellen Hawkins

Feb 25, 2015

Escape 2011. the problem was fixed as far as I know. the staff was curtious and direct. In Out done. It was covered under warranty. That's why it was at the dealership. I still have perception that dealerships will still take you if they can. they told me what was done to car but the language is foreign so I don't really know what they did. Something with axles. Now it's not leaking.

Joedy Coleman

Feb 25, 2015

Friendly, service it was my first experience and it was positive. I do not like lengthy service surveys...advice, dont make people write lenghty feedback. ..., if so this will be my last survey, unless I have a poor experience.

Keith

Feb 25, 2015

2013 F-150, Serviced with the Works Package,Fast excellent service as usual.

Ronald Brady

Feb 25, 2015

Satisfied as usual been a customer for over 30 years

Samantha Burns

Feb 25, 2015

I leased a brand new Ford Fusion. The person helping me, his name was John Mehall, was fantastic. He was patient while I got all of my paperwork in order, even through some frustrating hangups.

Terri Lakin

Feb 25, 2015

Everyone was friendly and I was in and out within 25 minutes.

Wayne Flaishans

Feb 25, 2015

I always get treated good , the only thing I don't like is the coupon saying I can get the works for $29.95 and because I have a Exployer and didn't really read the super fine print it cost more

Dawn Barros

Feb 24, 2015

Very pleased with the service and people! I would definitely recommend this dealership for all aspects

Pearl Grantz

Feb 24, 2015

Leased an Edge, which I love. Everyone was wonderful in finding my vehicle to my paperwork, to delivery.

Eugene Germain

Feb 21, 2015

Sales person Ron Molter was very helpful,but the finance person was to pushy.

Mark Kupfer

Feb 20, 2015

Body work looks great, but my car still smells like paint inside.

Carol Lakos

Feb 19, 2015

I brought my car in to get a new battery. I called Dan, My service advisor and told him that I had to have my jumped because it wouldn't start. He said BRING YOUR CAR IN RIGHT NOW AND WE WILL TAKE CARE OF IT. So I brought the car in and they took it in right away. I wasn't there even an hour and the car w3as done. Also they brought the car back and it was in the service area where you pull in to get service. I sincerely appreciated it because it was so very cold out. Kudos to the Service Department and a Special Kudos to DAN MY SERVICE ADVISOR.

Garret Groulx

Feb 19, 2015

Purchased a 2014 F-150 Very satisfied, very helpful, thank you Ron, Russ and George

Mary Cruz

Feb 19, 2015

The staff at Gorno Ford is always so friendly. I will continue to buy my vehicles and get them serviced at Gorno Ford because of the outstanding service provided.

Theresa Jamula

Feb 19, 2015

Quick, clean, and friendly. Will definitely return there for my next oil change.

michmich

Aug 2, 2014

Gorno ford has let down my family a few times! Recently, they made the huge mistake of not properly filing the paperwork for my sister's lease. When she was pulled over 3 months after signing her lease for "driving a stolen vehicle," she went to the Gorno service manager to get to the bottom of it. Gorno passed the blame on to SOS. After she waited at SOS for 3 hrs. they told her it was a dealership issue. After not getting any return phone calls, as promised by Maryanne, she had to continue to track these employees down herself. When she wasn't getting results, she contacted the Gorno store manager, Dwayne, who was extremely rude to her and blew her off. Dwayne went so far as to laugh in her face. She had to have the temporary license plate renewed 3 times, that's how long it took for Gorno to "find their mistake." Gorno did not take her seriously and blew her off. She continually had to keep driving up to the dealership to find information and each time they were rude and degraded her. She will never go back and neither will I, as I have had horrible cust. serv. experience at GORNO Ford as well. I have higher standards when buying a new car! These dealerships should take people more seriously, especially when there are so many OTHER OPTIONS.

Craftguy921

Jun 30, 2014

I went to Gorno because my dad's salesman went there from Taylor Ford. He was a nice guy and worked well for me until his management went back on a promised trade in value. They originally gave a very low trade in value so I told them never mind and was gonna walk out. Well he tells me to wait goes to talk to his manager, the manager says he will give $2,000 more if I do a deal with the salesman. I said sure because with rolling it in the payment was still saving me money. They didn't have the truck I wanted and after a few days they found one I wanted and called me. Then calls me back later and tells me the management will give me a $1,000 LESS then the agreed upon amount and that is there final and best offer. It old him this is why my dad stopped going to Gorno for almost 20 years because they did the same thing. Now Gorno will lose my business, my dad's business, my uncle's business and my brother's business. Not to mention my uncle' kids sales all for $1,000. You never promise something in business and then go back on your word. Horrible business and I do not recommend this dealership to anyone! Management does not care about the customer.

mc9008

Mar 24, 2014

several experiences with dishonest employees. never been so disgusted over customer service. only went because they had exactly what i want. "certified" means nothing when you buy here. warranties are a battle

DerekSmith

Aug 13, 2013

This my second vehicle purchase from Gorno and my forth purchased new vehicle from Ford. I have never been unhappy, until now, with any purchase or lease with Ford. I was mailed rebates from Gorno, that I could not use and a letter stating that they can give me top dollar for my trade in and send me home with a 2013 or 2014 new Escape for the same payment or near what I am currently paying. They did not have what I asked for, so the salesman talked me into a different Escape. I did sign the contract without the salesman breaking down the costs, trade in, and final price. I was only told the monthly payment amount. When I got home and looked the contract over and saw that they left $3,500, from the old Escape and rolled it into my new Escape, without telling me. This was not what we agreed on. I am simply asking Gorno to respect my wishes of voiding this contract so I can purchase the vehicle I want and can afford, but they are not helping me. I have paid Ford thousands of dollars over the years and never reneged on my end. One would think that Gorno Ford and/or Ford Motor Company would do what they could to keep me a satisfied customer. My future with Ford looks dim.

John Stickel

Jul 30, 2013

I brought in a truck under warranty which had a bad engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire due to oil leaks from their service. Currently in litigation.

Katyolsen5

Jul 29, 2013

I had my ford fusion repaired at Gorno. Two years later trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end damage instead of minor damage. They also entered that my car had 118,000 miles at the time of service instead of 18,000. I was told that the car fax they entered could not be changed.

ram0612

Mar 25, 2013

I've taken my Flex there for service twice. The first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work and it was going to be $700. I said I never authorized any work to be done. They called back and reduced the price but I still could have had the same work done somewhere else cheaper. Very shortly after I get the car back I notice a rattle in the rear when I hit a bump. Not being a mechanic I assumed it was something to do with the suspension. About a month later when the car was up on the rack for an oil change I asked the guy to look at it. Lo and behold a bolt on the caliper was completely missing. I had to pay $30 out of my pocket to get it fixed there.The 2nd visit was for problems I had been having with my transmission. I was under warranty up to 100k miles and was getting close to that number. I took it in and had them look at it. They found a fan that was not working and said this would cause the problem I had. They fixed the fan and as soon as I drove it off the lot I knew there was still a problem. I then also started to notice a smell whenever I drove the car for any distance over 10 miles. I took it back a few weeks later and this time they said they found a couple of sensors in the transmission that were bad (why wasnt this checked the 1st time?) and that there was a leak in the transmission. They said they fixed these issues and I would be good to go. Three days later I can smell the same odor again. I go back for the 3rd time and was told somehow the transmission was leaking again from the exact same spot it was before. So they fixed it. Again. And to top things off someone stole items from my vehicle on the last visit. I took the car in on Thursday and picked it up on Saturday. I drove it straight home and parked it in my garage and did not drive it until Monday morning so I am 100% certain the items were stolen while the car was at Gorno. On Monday I noticed a pen and paper on the passenger floor that I know were not there when I took the car in. I checked my console and money ( a couple of small bills and all the change in the change holder), an Apple nano and cologne were gone. I could also tell that my glove box had been gone through because everything had been stuffed back into it all folded up. I know it is the owners responsibility to remove all valuables so I am out of luck for the loss. But the fact that they have a thief working for them has just lost them a 10 year customer.Don, the most recent service rep I dealt with was very helpful, very friendly and very polite. But their inept service and complete lack of security are reasons I would tell everyone to avoid this dealership.

JohannaWilhelm

Dec 20, 2012

I always get my car serviced here and I have never had any problems, they give me an accurate time frame and even offer me a ride to work with their shuttle car. I always recommend them to my friends and family!

wiltan

Aug 6, 2012

Receptionist was extremely rude and spoke down to me. She had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an absurd amount of money for labor for things that did not even need to be done. Took my car in for repairs for a recall, ended up paying $400 for unnecessary things. Also, my car was there for about 5 hours, and they somehow managed to use a quarter tank of gas from my car. How? I am just not sure.

1234aaaa

Jul 30, 2011

If you want a Ford dealer in the downriver area go to Southgate Ford. I purchased all my vehicles from Gorno and the last vehicle I purchased was an Econoline for about $30000. When I went back to trade it in they wouldn't buy it back. There was absolutely nothing wrong with it, they said that Econolines are not selling so they didn't want the vehicle. The salesman was an a**hole and the dealership didn't care if they lost my business or not. At first I thought I wouldn't be able to trade it in but I went to Southgate Ford, the people where great, traded the van in without any problem. Also, while I had the van which I purchased new, my tire went flat after about 6 months. I figured no problem. I'll patch the hole myself, done it more times than I can remember, and when I found the hole, it had already been patched and was leaking at the patch. So I put another plug in next to theirs to fix the leak, took the van to the dealer to complain about it in hope to get a new tire and they told me they couldn't do anything for me. $30000 new vehicle and I'm getting tires with plugs in them. I will never buy a vehicle there and will tell anyone who asks to not buy a vehicle there.

krt9915

May 10, 2011

After purchasing a Truck a week prior, salesman and management would not work with us to purchase another car. Went to Taylor Ford and the first offer was what we were trying to get at Gorno. Salesman dropped 5 F bombs in front of my wife, very disrespectful,

Maccool

Sep 16, 2010

I took my truck there to get fixed because Taylor Ford screwed me and tried to say it wasn't under warranty, any ways Gorno fixed the Truck free of charge under warranty. I had lots of problems with this truck and it only had 59,000 miles on it and it was paid off so I started looking at new trucks and after talking to Mary Knee she at first got me $18,500 for my truck and I was happy with that and with the rebates that I was getting for a new F-150 I decided to pull the trigger and buy a new one so I filled out the paper work and picked out a truck and she came back and told me that it would be ready the next day. So I go in there to pick up my truck and she tells me that she talked with the manger and got me $500 more for my trade in and I didn't even ask her to do it. So I got $19000 for my truck instead of the $18500 they first quoted me and $4500 for rebates and a great truck that has everything one could want or need. She is a top notch sales person and the dealership really took care of me, not like Taylor Ford.

h2oskibec

Apr 2, 2010

I bought a used version of my dream car from Gorno Ford. Of course I should have spent more time looking at the car before I drove off the lot but with some of the flaws they agreed to install a remote start and replace the back seat cushion. I was finally able to drive it days later - and noticed none of the tires had valves on them. Then I noticed bubbles buldging out on the front and back passengers side. Research would tell me these needed to be replaced immediately. My husband took it in and (having found another bubble on the rear drivers side) had to literally argue to get 4 new tires (4 - because the tires would wear unevenly otherwise). And of course the manager had to question whether I (being female) hit something (when we had the car for less than a week at that point). So then the Body shop manager thought he would be slick and give me the cheapest no name tires. Right now my husband has spent the last 2 hours at the dealership waiting to get these tires only to find out the guys in the body shop cant get them to bead - and they have to take them to Belle Tire, oh and it will be another 2 hours. The fact that we have to FIGHT for what we agreed to pay for - an operational vehicle - and that the male chauvinist pig of a body shop manager believed I could cause such damage because I am female; solidifies my opinion that I will never shop at Gorno Ford again.

bobbycotter

Jan 8, 2010

They wasted so much of my time on 2 different occasions. I pretty much went without a car for a month because they lied to me. And when everything was said and done, they wanted me to pay another $5,000 over what they told me. DO NOT DEAL WITH THEM EVER!

noname1000

Dec 24, 2009

Three years ago I had repairs done on my vehicle. I asked these people to stop sending me mail. I even walked in and asked them and even sent mail asking that they stop. And then I moved and now Im getting the junk mail there at my new address. Figure that one out? Harassing TREE KILLERS!

Tina Butler

Aug 14, 2007

My friend just called me about this site. She said the only comment on here was an old one and not very nice. I have been dealing with Gorno Ford for over 14 years and am never dissatisfied. The employees are so friendly, the facility is clean, and I've never been unhappy with the repairs made to our vehicles.I would recommend Gorno Ford to anyone.