Graham Automall reviews

kimcal

Dec 13, 2013

My Prius had several concerns after purchased from a previous owner. My car was fixed in a day. I was updated on the status. The cost was acceptable for the problems it had. I was very pleased with the courtesy of all the people I had contact with. When I picked up my car it was washed clean. This is a dealership that must be under new management/ownership over the last 10 or 15 years. They are a remarkable gorup of people and clearly put customer service at the top of their list of priorities. My husband also bought a truck from them in the last month. Had a great trade-in experience with his old truck - and he is a deal-maker. Great place and awesome people! Thank you, Graham Automall! I highly recommend this place for all your vehicle purchase and repairs.

Tgrillo0616

Aug 11, 2013

Steve Manas was very Courteous polite and professional To my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . He was aggressive in a good way aggressively taking care of me and getting me what I wanted and making sure we were taking care of quickly and very professionally! It was a no hassle experience, no haggling back-and-forth he presented me what he had at the best he could do And from shopping around I knew he was giving me a very good deal! The financing was fast easy and a very pleasant experience as well getting me the best interest rate anyone has offered! A1 in my book thank you

tmarsh11

Jul 12, 2013

Very bad experience, the dealer gave me a list of repairs needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, lie. They said interior electronics were in full working condition, lie. I tried to negotiate a cheaper price and the agent said he would take care of it without offering to reduce the price at all. The shadiest car dealership I've ever seen.

Victoria79

Jul 8, 2013

I visited the Graham Automall Ford Service Department today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take the time to answer my questions. Josh and Chelsea both went above and beyond. Josh so kindly printed out a pervious visit's service summary and at check out Chelsea so kindly filled completed "The Works" rebate for me online. I would highly recommend the Ford Service Department at the Graham Automall!

MPatriCo

Jun 6, 2013

The service department needs some work. They are slow. It took 2 hours to do a job that should have taken only a few minutes. And, it took them way too long to get us the paperwork after the job was completed. We will go back to the dealership - where we purchased a new Toyota Prius - for future maintenance/service, but are somewhat hesitant to do so.

servicing

Mar 7, 2013

I had a whining noise coming from my CTS which I thought for sure it was the tires making the noise but Chris in the service department test drove it with me and immediately knew it was not the tires, it was the front wheel bearing and it was fixed properly under warranty. He was correct and now is as quiet as it can be and as an added bonus, my car was washed too. They were so very polite to my wife and I. They provided us shuttle service for the day. I couldn't ask for more.

Rcdukes

Feb 17, 2013

Excellence has become the standard for the ford service department they go out of their way to be helpful and make your wait time as short as possible. We've now bought our 3rd ford in a row because we love the cars but also the service is fantastic both men behind the counter make you feel like your their number one customer thank you ford of Graham auto mall of Ohio Mansfield

Jsnwurth

Feb 2, 2013

Most arrogant snotty people I have ever had to deal with. The truck i bought from them decided to break down about a mile from them, so I limped it there and arrived at 5:15 at the service center. At 5:30 when someone finally showed up they said oh we close at 5:30 but you can come back on Monday! I explained what happened and he still insisted that I come back. After about 5 minutes of going around with this fool he asks for my name. Well he says is____ your dad? Yes why? We worked together for years ect. Well the jerk tried being a friend now but it was too late. Every time I have had to deal with them I was treated like it was a huge inconvenience to them... HELLO IT'S YOUR JOB PEOPLE! If it wasn't for people like me buying vehicles from you or no problems with them you wouldn't have a job! Never again will I be treated as an inconvenience. Looks like I will buy my next truck elsewhere

joplin820

Jan 22, 2013

My husband an I visited this dealership since they advertise on TV, what they don't advertise is the salespeople are lazy country butts that are dragging that dealership down. we were looking for a vehicle for over 15 minutes. There were 2 salesman in the office and they were talking. They did not even walk out the door to greet us or even ask if we needed assistance. I thought car dealers want to make money. Maybe this is just a good ole boys dealership and not open to the public. I have never seen such terrible service in my life by a car dealer. Needless to say we went to another dealer who actually wanted to sell cars and we purchased from them. Graham on 4th should probably close down if you ask me and MANY others who have dealt with them.

mycadillac

Jan 18, 2013

Sorry can't remember the names of people I worked with that day, but my appointment was Wed. Jan. 2, 2013 and they were all very nice and efficient, right down to the driver that took me to Menards while they worked on my car. Very satisfied as usual. Sorry this is the first time I've ever taken the time to complete one of these. Steve & Mindy Lamontagne

Judith Plank

Sep 8, 2012

Chris Yocum went out of his way to explain what might be happening to my vehicle (since this was a two visit diagnosis). I had trouble with the car, but once at the dealership, it wouldn't exhibit the problems I was having. On my second visit, he carefully went over everything,and even found that my problem was still covered by warranty. When picking up the car after the repair, he helped with another problem that I was having with my rear view mirror. Overall, I would rate this an excellent service visit, primarily because of the customer service received from Chris. I will certainly request him for future visits.

KMERN

Sep 8, 2012

This is one service department that can be trusted. The folks there: the person who makes the appointment, the one who checks the car in, and the gentlemen who wash/dry the car, and the cashier are all exceptionally nice and CARING. They make sure to communicate and treat customers with utmost respect, while showing some personality that goes beyond just "business."

Mlkral392

Aug 22, 2012

My wife and I purchased our previous car from Tom. Having been a neighbor of his a couple of years ago we new he has smarts we it comes to cars. He was able to answer our car questions and some of the financial ones and if not then he would get the answer for us. They were able to give us a better deal then what autotrader had offered. Tom is a friendly sales person and not pushy.

beesknees1978

Nov 24, 2011

I have a 2006 Chevy Colorado with 45,000 miles on it to trade. I was interested in a VW bug they had on the lot. I communicated with Kaleigh, via text message and made an appointment to have the Colorado appraised. She told me to be there at 615, and ask for the sales manager.I arrived at 610, and asked for the sales manager. An older gentleman asked me what I needed. I explained I had an appointment. He said, "for what?" I explained the why I was there. He said, "why are you here? This is just a little bitty car lot." He told me that he he couldnt even look at my truck, to take it down the street to the "other grahams." He then told me that the VW Bettle that they have on the lot, had a bad transmission, broken mirror, no operating dash vents, and a trunk that wouldnt open. They were asking nearly 7,000.00 for a 2001 VW Bettle with all of that in need of repair, not to mention it had over 85000. I would avoid this place at all costs.

Bigmark3503

Jun 8, 2011

I went into the Chevrolet parts and service department looking for a washer fluid nozzle for my 2004 Chevrolet Trailblazer. The service worker, Samuel Crum, looked up the part on his computer and found the part I needed. His exact words were, "You are not gonna like the price." I said, How much is it. He said $25.54. I asked if I could buy this part at an auto parts store? He says the only places I will find this part is through them and maybe a junk yard. So, I bought the part. If I would have done anything different, I would have checked an auto parts store first, because when I got home, I looked on the internet and sure enough, an auto parts store carries the part I needed for much less than I paid at Graham's. I thought to myself, That is a shady way to do business. Telling someone that they can only get the part through them or a junk yard. I understand that Graham's is a business and in business to make money, but I don't agree with Mr. Crum's sales strategy. It is very shady and I will state for the record here and now, I will NEVER EVER buy anything from Graham Automall in Mansfield again. They are ripoff artists and crooks.

Aboveexpectations

Apr 11, 2011

I have never experienced such care, before, during and after the sale. All transactions have been professional, everyone we've dealt with has been courteous, and the care after the sale has been phenomenal. Words can't express how appreciative we are of the service this dealership has offered us. When our check engine light came on shortly after our purchase we were worried, but one call eased my mind and we had the vehicle back to Masfield within the week. Our expectations have been met and exceeded. There was one other issue we had two weeks later and again, we took the van back over to have their expert technicians take a look. This issue was cosmetic, but they provided us with an amazing compromise which has ensured we will continue to do business with Graham for years to come!

nurse08

Dec 11, 2008

I dont think my husband and I could have gotten better service anywhere else! We went to Graham Used Car Outlet. At first we were told we wouldnt be able to get a Van there since we lived outside of the limits (We had driven over an hour from where we lived to come to Mansfield), but they made an acceptation with us since we made a bigger down payment. (It was so nice how they worked with us!) We had been to many other dealerships within our city, and this place was by far the best place we went to. The sales consultant, Kevin, was easy to talk to and helpful to answer all our questions. He really made us feel like he was there for "us", and that we werent just another sale. Unfortunately, the next day the check engine light came on our Van. We didnt have a warranty with the Van, so I gave Kevin a call. He talked it over with his sales manager Pat, and he agreed to take care of it! So we brought the Van back to Mansfield, and they replaced what was needed, and just completely took care of everything! A++ service! Even the staff (Thad) that work in the Ford service department were friendly and helpful. They offered a shuttle service, so we spent time at the mall while they worked on the Van. You just dont get service like this anywhere. So I knew that I wanted to get on the internet and post a couple reviews somewhere about this place. And just for the record, we are VERY pleased with our Van! It runs like it is brand new!

azul2

Aug 8, 2006

Jason was very polite, like an old friend. He was never pushy nor was he putting down other auto makers or dealerships, like I found at most other dealerships. I've bought the families last 5 cars there. 2 new and 3 used. I found the exact same cars (mileage, color, options) in Columbus and surrounding areas and they were $2k-7k (Ford F150 19k in Cols, 12k at Graham) more expensive. Jason has sent us regular letters asking how our vehicles were doing a couple times a year. I just recently bought the 4th and 5th vehicles. I don't have the gas money to waste my time looking elsewhere.

beckybrat01

Nov 10, 2004

My husband and I stopped by here to look for a truck or SUV. The guys didn't even want to give us the time of day. Finally one of the older gentlemen that worked there brought his arrogant self over to us and asked what we were looking for. We told him. I continued to walk around the lot and look. My husband asked a few questions and he said "yeah a truck like that you would have to pay at least $600 bucks a month" I was like a used truck?? It was only like 22,000 dollars. I was like what. Then the arrogant man walked over to his old arrogant co-workers and kept right on talking. My husband and I left and never thought about them again. I've even made it clear to some family in friends in Mansfield not to waste their time cause they have an "you are not good enough" or "im better than you attitude". what did my husband and I do. Went about 5 miles away to Whitey's automall and GUESS WHAT?? We bought us an SUV. Imagine we could get something not $600 a month. HMMM ...