Heinrich Chevrolet reviews

Sj

May 26, 2016

Excellent experience. Darren was great to work with.

BlueRock01

May 26, 2016

Friendly experience, with a knowledgeable salesman. Nick was patient with my buying decision, and was very respectful and courteous to me, making sure I didn't miss out on the latest cars that they got in.

Tonya & Steve

May 24, 2016

Awesome customer service, Frank Torcasio was great!

Catherine Victor

May 23, 2016

Jim was a great man. He was very helpful and informative. Thank you for your help!

Love the Chevy

May 23, 2016

Very friendly associates. We felt like we were right at home. We drove 2 1/2 hrs with confidence in getting our new "used" vehicle. Was awesome at having everything prepared before we arrived so that we could get to work on getting us back on the road I definitely recommend Heinrich Chevy Dealership to family/friends

Schrecengost

May 19, 2016

People here were very helpful and friendly especially Charley McClure would tell friends and family to buy car from here.

Todd prynn

Apr 9, 2016

Awesome dealership. Brett and Paul were extremely easy to work with and went above and beyond to get me a great deal.

Nathan Sherman

Apr 9, 2016

They have been extremely helpful and fair both for my purchasing needs and my servicing needs. Any issues I have had they worked around for me very good place to come for service and purchasin

Erica

Apr 2, 2016

Jason was excellent. No pressure sales tactics. Made my buying experience pleasurable. I will definitely refer my friends to him.

Equinox buyer

Feb 28, 2016

New sales tried the bait and switch. Made a deal for my mother including trade in on her trailblazer. Sales women Lindy said she would know in a few hrs if they could get the equinox my mother wanted. Never got call back. My mother called and I called then day later Brian the manager left a message that if my mother wanted to take 2000 let for her trade they could get her a more loaded vehicle. The basically wanted her to take one off their lot and take less on her trade then we had negotiated. They said they couldn't get vehicle my mother wanted but I was able to make a phone call and get vehicle with same trade in at another dealer. Avoid this dealer unless u like being lied too and ripped off.

Dave and Sharolyn Verkest

Jan 21, 2016

We were very satisfied with our experience at Lockport Heinrich. The entire staff are knowledgeable and friendly. Nick (younger) has helped us lease 3 vehicles now. Service . We have also had great experiences in the sevice department and financing.

Frank

Jan 4, 2016

Purchased,serviced, repairs Everything has been amazing since I leased both of my vehicles. Service is great & parts is always willing to help with accessories.

davessilverado

Sep 29, 2015

I will start off by saying kudos to Brett Nogle our sales & Leasing Consultant. We did not arrive on the lot yesterday to purchase, however we were looking. With Bretts assistance we were able to locate and purchase a truck to suit our needs,today. We purchased a 2013 ChevySilverado. Heinrichs worked with us to meet our budget and satisfaction. We ended up with far more features than we had expected which definitively added to the buying experience. I would definitely recommend Heinrich Chevrolet to my friends and family.

Joelle Andrews

Mar 29, 2015

Bought my first car and they made easy. It was a really good first experience

LisaDee

Mar 15, 2015

Bought a 2010 Equinox from them and had to take it in for service 5 times in the 10 weeks that I owned it.Joe Oddo, my original salesman, was unwilling and never bothered to help rectify the situation, after talking to him about the numerous problems I had with the vehicle since driving it off the lot. He pushed me off to another salesman (Roger) to deal with the "lemon" Heinrich Chevrolet sold me.Roger Haseley was completely uncooperative and unreasonable concerning my situation. He refused to provide me with a refund or find me a comparable replacement for the defective vehicle. After countless visits and phone calls, with three other employees, the matter was resolved by me taking another vehicle of make and model off of their lot in trade for the "lemon."I will never buy from Heinrich Chevrolet ever again and will instruct everyone I know not to, also.Customer service/satisfaction is not their number one priority.

satisfied customer

Apr 25, 2014

I recently stopped in to Heinrich looking for a new car. I met with one of their new sales associates Ryan and found him to be very helpful. The rest of the staff was very friendly as well, from the sales staff to the service staff. Now I have my first new car, a 2014 Malibu!

Doug

Apr 23, 2014

I was interested in a certain vehicle that I arranged to look at and possibly test drive but an hour or so before my appointment, I was notified by phone that the vehicle was sold to an employee of the service dept. This is great for that person that is there everyday and able to personally look over the vehicle but what about that poor individual that has their heart set on this vehicle after doing all kinds of research on this particular vehicle and it's swiped right from under them plus having a time limit because they have a rental because of an accident. Oh well that's the name of the game in car sales right? First come first serve. I could of been at another dealer. Well that's ok !

JNSell

Sep 24, 2013

I cannot say enough good things about Heinrich Cheverolet. This was the best buying experience I have ever had. I sent an email via the internet inquiring about the vehicle I was interested in. Debbie answered all my questions and did not give me the run around. When I got to the dealership Greg Fitch introduced himself and made us feel welcome. Then we met are salesman Bryan Fox, I cannot say enough about Bryan, he was the ultimate professional and his knowledge of the vehicle was incredible. Bryan went the extra mile to ensure I understood all the features my vehicle had to offer. He made this whole experience a pleasure. Finally, we met Paul Kowal the Finance Manager, again a true professional, Paul did not give us the run around and has there to answer all our questions and concerns. Heinrich Cheverolet met my families needs beyond belief. I would HIGHLY recommend Heinrich Cheverolet to anyone considering buying a vehicle. Thank you Heinrich for all you did!

BWeber23

Aug 20, 2013

Great car! I was very happy with my purchase. I dealt with a sales guy named Don and found him to be very friendly and knowledgable.

Buffalowebrent

Aug 20, 2013

I very much enjoyed buying a car at Heinrich Chevrolet. Our salesman was very nice, professional, and patient to deal with all the questions I had for him. I am very thankful to have went here.

350z buffalo

Aug 8, 2013

My girlfriend and I went here to look at a Murano we saw on here. As soon as I got there I noted the price was $2,000 higher then the price on here and listed on the windshield sticker. As we look at the vehicle we noticed tire tread was low on the front, there was touch up paint in the rear to hide damage. We waited about 20 minutes looking at this suv and nobody came to help us. I know sale people saw me park in customer parking. Whoever drove before left the key in the ignition with dirty leather seats which had white residue. Will not be back and don't suggest anyone to come here, waste of a Saturday.

Grant Murphy

Jun 27, 2013

I just bought a 2014 Chevy Impala from Heinrich Chevrolet and was very pleased with the way I was treated at Heinrich Chevrolet. I came in with a few ideas about what I wanted and what was affordable for me. I was pleasantly surprised at the lack of hard selling I encountered, and felt that the sales man did a good job listening to me and reacted accordingly. He was even able to find me a few discounts I never knew existed to help lower my over all cost. I really appreciated that. I love my new Impala and am happy I bought it from here.

AdamG1530

Jun 13, 2013

I went to Heinrich Chevy looking to purchase a new Malibu. I wasnt sure which particular model I wanted to go with, or the different features that were offered. The salesman went through every detail with me and helped me get the model that had everything I was looking for. The salesmans knowledge, and everyone being so friendly really made for a pleasurable buying experience. I recommend this dealership and I will be buying from them again in the future.

William

May 25, 2013

They will not honor your warrantee! They have the worst service repair. Do not buy from this place and do not bring your vehicle to them for service!

dodge9904

May 2, 2013

Told me my truck was being worked on and it was still in the parking lot. 3 hours wasted for nothing. They left my truck unlocked in the back lot with zero regard for my tools. Poor service, go to the GMC dealer down the road.

hhr2010driver

Dec 16, 2012

My HHR was missing the mats, Owners manual and had a 1/4 tank of gas. My sales man Don Boyle, took the mats out of another vehicle. Front only, stain and very cheap. Probably dollar store.I guess this practice of taking mats from one vehicle for another would explain why mine were missing in the first place, HHR back mat also missing. 1/4 tank of gas on delivery. When I asked him about it I was told that only new cars get full tanks. That is why I give A 3 rating for okay overall experience. I mean, I only spent $10,000 dollars that doesn't deserve decent new mats and a full tank of gas.Don was nice to talk with however, I should not need to haggle for gas and mats. Mr and Ms Heinrich were great (5). Mr Heinrich gave me too much for my trade. THANKS !

DealersSuckBigTime

Jun 11, 2012

This place is a den of greed. They can always sell a new whatever cheaper than they can buy your trade. (BUT THEY NEVER DO) They always have a high mile used one they are selling for less than you want for trade. ( BUT THEY DON'T TELL YOU IT IS NOT THE SAME YEAR OR SAME AS.) You won't get fair trade value so you best sell it yourself on the web and then haggle their sticker by 3-5 grand. Get your own financing because you will save thousands. They add 2% to your loan and make inside deals with the bank so you pay more for their cars. Never buy any add-on things like window etching or warranty because they are a rip off and they make huge bucks by suckering you into them. Also look for hidden fees. These are put on to pad profits and are just made up.This dealer could never sell me because of all the nonsense. Also if they tell you you cannot get financed; Try a different dealer. They will broom you if they are not making enough money. I have been told I cannot be financed and got finance on my own or through another dealer who knows I won't be bent over. I would never tell you to not buy from this dealer but you better watch that bottom line. They will tell you they don't make much money on a new sale, but they won't tell you the thousands they make from your trade, finance, 10% MSRP mark-up, hold back money, factory to dealer incentives, plus many other scams they try to sucker you into. Just be smart about it. They don't make millions a year making no money on new sales....

Olena

Mar 30, 2012

I recently bought a used 2009 Chevy Traverse from Heinrich Chevy. I was very impressed by the quality of customer service and ease in the buying experience.I was treated with respect and did not feel as though I was being taken advantage of at any point in the buying process. I was impressed by their overall facility as having the finance department and DMV right on sight stream lined the process. I love my new Chevy and would recommend this dealer to others in the future!

Buick Lacrosse

May 24, 2011

Good Experience Pleasant sales personell Vehicle worth the drive

marcobuff

Feb 25, 2010

I've been buying vehicles from Heinrich for over 20 years. Being that I own a construction company here in Buffalo, I've purchased my fair share of full sized pick up trucks. More often than not, Heinrich always finds me the best price. Will I say I've never seen the price cheaper? Certainly not, you always have to shop for the best deal, but given the trends I've found, this place is always worth going to. Price aside, this place can't be beaten in terms of long term service. There's something to be said about the fact that I've been able to keep buying from the same salesman for over 10 years, and if I pass him the grocery store, He'll still remember my name.

nroberts

Mar 7, 2007

Bought a used Avalanche and noticed a few problems. The salesman, Rich Aquino was very professional and very helpful. He told me they'd fix the problems and if I noticed anything else wrong, just bring it back in and they'd fix it. Well, I did. They sold me the truck with 2 key fobs, but the #1 fob was not transmitting. The used sales manager said that they were "just a luxury", and since the #2 fob was working, they weren't going to do anything about it. I found one online for $25 and made the dealership reimburse me for it. I later (after the first trip back to the dealership) noticed the sunroof, passenger side heated seat and power window weren't working correctly. So I made an appointment and dropped it off at 9AM. Mark, the service consultant, was also very professional. He fixed the sunroof, but they wouldn't even look at the power window if it wasn't malfunctioning at that exact time. They wouldn't even do a visual inspection of the wiring to see if something was loose. Mark called me back around 1PM, telling me that he spoke with the owner of the dealership and he said they'd go "50/50 on the repairs" for the heated seat. I expressed my displeasure at the thought, especially after being told if I noticed more problems to just bring it back in. He said he'd have someone call me back. After receiving no call, I called them back at 7PM. Their sales floor is open until 9PM, but their service department closed at 4:30. They never called me, just kept the truck overnight without any notification. I called them early the next morning and Mark told me they haven't done anything to the truck at all, besides fixing the sunroof. The service dept hasn't been told anything. I left a voicemail for Rich and I'm still waiting for them to call me back. I've had this truck for 10 days. At this rate, I'm wondering if I'll ever see it again. The Jeep dealership my wife deals with has never given her any problems at all. They even changed the oil and filled up the gas tank before she drove it off the lot. Heinrich did neither of those things. It feels like they just want the vehicles off the lot and don't want to see them again for any reason (unless you're going to pay them even more) or deal with what could be loyal customers.