Heiser Chevrolet Cadillac of West Bend reviews

Packers Rule!

Oct 27, 2014

I had a great buying experience with Cesar and the rest of the Heiser staff. I highly recommend working with them!

Theresa V.

Oct 3, 2014

We came here to just look, and we got the truck we were exactly looking for! The rep, Cesar Nunez was so helpful, took all the time for us, did above and beyond what we expected. He is always courtous, polite, and makes us feel at home! Thanks for a great experience at buying a truck!

Kurt

Oct 2, 2014

Great sales Consultant, Cesar Nunez, beyond compare; Really!!! Beyond the best I've ever done business with and I've bought a lot of cars and trucks! Cesar came in on his off day to finish our vehicle sale!! Customer Service!!! Sandy in the finance was outstanding, friendly and Bob, the sales Mgr. was great in helping get the best price on our vehicle. The environment and facility was A1 top notch. Everyone was cordial and professional. I'm glad I came to this dealership after all, since I did shop around.

Terri Dee

Oct 2, 2014

We had the best experience when leasing a 2014 Chevrolet Malibu. Great staff, friendly. Took time to address our concerns and show us the features on our new vehicle. Followed up with us after purchasing the vehicle. Can't say enough about the staff at the dealership, very friendly and always going above and beyond.

GT

Jul 21, 2014

I had visited several Chevrolete dealers in the Washington/ Ozaukee/ Waukesha county area and had basically given up due to the lack of interest ( and rudeness *Cedurburg dealer used car guy*) in my 2008 Vue trade in due to an odometer issue. I had kept close records and new basically what was on it. The car was sound in everyway other than the odometer that had failed soon after Saturn went under. I then answered a call from Jim Ray the internet sales person at Heiser Cevrolet. I explained to him what other dealers had said and that I was sure they wouldnt be interested in it. Jim asked me to hold on a moment. He came back on the line saying that they would be interested in working with me. I was floored. Jim promptly met me at their door a few hours later and then introduced me to Rick Cooley my soon to be sales person. Rick was wonderful.He explained in detail what would happen. What needed to happen with my trade in. He already had the car I was interested in pulled inside for me to look at. While test driving they looked at the Saturn and determined they would accept it as a trade. I said I needed some time to make the final decision on purchasing the 2014 Chevrolet Sonic. There was no pressure at all not to leave before purchasing. I left with a smile and a wave from Rick. Needless to say I called a few hours later saying to go ahead and get things ready I wanted the car. It was decided I would come in the following day at 3pm to purchase the car. The next day I was greated at the door once again this time by Rick. We sat down and went over a few things then went out to go over the car. Rick went thru the car with me top to bottom. He helped me hook up the On Star, the bluetooth phone/radio and the XM radio. Afterwards we went in to meet with Sandy in finance. She explained everything in detail and helped me decide on addtional warranties and paint protection. She was so easy to work with and while uneasy about the finance portion I left her office feeling fully informed and well protected if anything should happen. Then Rick took me to the service department and introduced me to the service personel. He showed me where to pull my vehicle in and where the waiting room was. I have to say I was pleasantly surprised on how clean everything was in the service department itself but also the waiting area. He then walked out with me and sent me on my way in my brand new Sonic. All in all I would recommend Heiser West Bend to anyone I know. Rick and Sandy were so wonderful to deal with. They made me feel at ease the entire time. If you do choose Heiser West Bend be sure to ask for Rick! You will not be disapointed!

Damien Charley

Jun 25, 2014

I bought a 2007 STS from the West Bend Dealership in February. The buying process was fast and easy, but the issues came after the car was in my possession. During the test drive I noticed the driver side adjustable mirror didn't work. I mentioned it to the salesman and he said they'd fix it, which they did. A couple weeks later while snowing I realized there was no washer fluid and one of the windshield wipers were broken and hanging by a thread. I took care of this myself. A couple months later on a hot day I turn on the a/c and it blows hot air. Turns out it needed to be recharged, which I again took care of myself. This left a bad taste in my mouth because when purchasing a premium vehicle such as Cadillac, you'd expect it to live up to premium standards. Instead if felt like I purchased the vehicle from a cheap corner car lot that doesn't care about the quality of car they sell, and not a professional dealer such as Heiser. Now here comes the worse part about my purchase from this dealer. As mentioned earlier, I bought the car in February 2014. I was unaware they sent me off the lot with a 2014 registration sticker instead of 2015. So I was driving around with what appeared to be expired plates. I didn't notice the mistake until I got a parking ticket for invalid display of registration. I immediately took the citation to the police station for an explanation and a cop pointed out my plates were expired after looking at the vehicle. I called the city and told them I just purchased the car so my plates are valid and it was a mistake from Heiser. They told me to have Heiser fax the registration to them and they will investigate. I called Heiser and explained the situation and was told they would fax the info to the city. A week later I followed up with the city and they said they never got a fax from them, but I could go to court on a specific date, which was almost 2 months out, to appeal the citation, which is what I planned to do. Unfortunately I'm a full-time business student, full-time employee, and single father of 3 boys, so I forgot about the court date. I recently got a letter threatening to suspend my registration if I don't pay the ticket, so I did pay it. Yes it is my fault that I forgot the court date but lets be fair, I shouldn't have to go to court because someone else's mistake. I plan to purchase an XTS in a couple years and will steer far away from Heiser due to the issues I've had with them.

Lucroy23

Jun 15, 2014

Everyone at Heiser made me feel comfortable during my purchase of my new vehicle. My sales rep. Zene H. Hopper II,was very knowlegable ,and answered all my questions about the new Malibu i leased. When i went in to the dealership i didn't really understand,about what leasing a car was all about. The new car manager came in and explained everything i needed to know about leasing a car. I will definetly go back after my lease is up,and probably lease another Malibu. I would also like to thank the financial manager for explaining everything that i needed to know. She was very friendly and helpful. I would recommend Heiser Chevrolet to anyone. It's a great place to find a vehicle you want.

Amanda17

Mar 29, 2014

Cesar the salesman and Maureen the finance manager were awesome!!

Kurt"ChevyGuy"

Mar 28, 2014

I bought my truck at Heiser in West Bend. Taz, the salesman, was very friendly and worked well for me. In fact I sent my dad there to talk to Taz. He was even impressed and sent his friend there a short while later. And now this year my fiance talked to Taz and she bought a car from him. The team there has treated me and my family very nicely and almost greet us by name. I'd definitely go back if i needed another truck.

disappointed

Mar 27, 2014

I was interested in a used truck I saw online. It had a fair amount of miles, but it had a price and was the type I was looking for. I inquired about it, and was sent pictures. It looked okay, so set up an appointment to see it. Well, I wasn't told there was a huge rusted area in back, and that the rear bumper was bashed.. But, I figured I could deal with that later.. So, they gave me the keys for a test drive. The remote, the door locks, windows, signals, gauges all didn't work.... After a brief drive, I said I was still interested, assuming the electronic issues could be fixed. Was told that these would be addressed, and they would get back to me as soon as the issues were corrected......Well, to date, the only thing I have heard from them are the sound of crickets....Yes, it is true is was a used vehicle, but kind of wish they would show a little interest in a customer who said they wanted to buy something.

Mjeddy1968

Mar 26, 2014

Jameel and Jeff were not pushy and guided me to the vehicle I was interested in. Made the buying process easy. Both were attentive to me concerns. Made a return customer out of me.

Maggie B

Mar 20, 2014

I can't say enough about the sales and finance staff at Heiser Chevrolet, West Bend, WI! The engine blew on our vehicle of 7 years & we still owed money on it. We turned to Heiser for help. Boy did they deliver! Ben F & Rick N really came thru with the trade in value of our old vehicle. Other dealerships wouldn't even look at our car. Sandy, in Finance, walked us thru all our financing options (lease vs own) to help us minimize the impact of obtaining a new vehicle while still owing on the old one. She took the time to make sure we understood everything! Rick C, our sales person, was always on hand to answer all of our many questions about the vehicles. I truly can't thank the staff at Heiser enough. They took a devastating situation for me & turned it into the highlight of my year!

Rev Steve

Mar 19, 2014

The buying process started on the internet. The site was great and they posted the price with the relevant discounts. Contacted by email and set time to see vehicle. Terry salesman was great. It was worth the drive to go ithere and I would recommend the dealership.

Taybey

Mar 19, 2014

We had our oil change on our 2013 Chevy Cruze and were very ratified with the work and the price.

Greg33 fishing fanatic

Mar 18, 2014

I took my pickup truck to Heiser with a major problem that came up when I was driving down the highway. I pulled it into the service department and they immediately helped me with it. Two minutes later they gave me a new truck to use while they tried to solve the problem. They said they would call when they found it. To my surprise they called back in about an hour and said they found the problem. Since it was in the afternoon they said just enjoy the new truck and come by in the morning to pick mine up. What a great dealership. And I would like to personally like to thank Larry Nash my service Advisor.

John Krueger

Mar 18, 2014

PUrchased a 2014 Silverado from Heiser West Bend. The salesman Tas was great towork with from the start of the sale through taking delivery. So far the service has also been excellant. Everyone treats you with respect and they all are very perfessional. In my experince with dealers overthe past 30 years Iwould rank Heiser as number 1 by far the best.

StreetUrchin

Mar 18, 2014

I bought my car from Heiser Chevrolet of West Allis, but sometimes have my car serviced at Heiser Chevrolet of West Bend as it is very convenient. Its great how clean the entrance is, how they communicate the work to be done, as well as anything they might find. When they are done, they go through all of the inspections/diagnostics that they performed to present a detailed picture of the state of my vehicle. And they washed away the winter salt. I'm not sure what I enjoy most about the waiting area, the WI-FI or free snacks. It is clean and quiet, so I can actually get work done while I'm there. Sometimes, my car is done long before I am ready to leave.

Christine B

Feb 26, 2014

I am just amazed with my experience. I was treated like family. Rick Cooley gave me options for getting a new vehicle that I have never, ever considered. He listened to me and came up with the perfect solution for my situation. Every employee came up to me and talked to me, and petted my dog (yes, they let me bring my dog!). They all were so friendly and caring. I had the best car buying experience ever. Truly, if you want the best treatment, and people that listen to you and then try to help you find the best solution for your situation, you really need to go to Heiser Chevy!

Heidi G

Feb 25, 2014

Cesar was Great the dealership was helpful and friendly.

Jena Mahne

Feb 21, 2014

I found the Jeep of my dreams at Heiser Automotive in West Bend, WI. Who would of thougt? It could have been the shiney exterior, the powerful engine, the heated seats, or the automatic start that captured my heart. But what honestly sealed the deal was my salesman, Cesar Nunez. This guy, let me tell you, has the charisma and energy to sell a ketchup popsicle to a woman in white gloves. He will make you feel comfortable and like you are in trusting hands. Muchas gracias and I'll see you all in the mountains! P.S. He has chocolate.

Stacey Murphy

Feb 16, 2014

First time I have traveled out of state to make a car purchase. Sales person was friendly, helpful, and knowledgeable . He worked through some technical issues with the voice recognition of MyLinks which was great. Before leaving we noticed a button label on the dash was missing after the vehicle had been washed inside and out, but the Sales Manager looked at the issue and promised to order and mail it along with an owners manual. Best car buying experience I have ever had!

BRT owner

Jan 30, 2014

It was an all around enjoyable buying experience. Jimmy Schlit was very helpful in finding the Tahoe I wanted and getting the features.. Jimmy also helped to set up my xm radio and on star packages. Heiser gave me a far price on my trade in. I felt like a very valuable custiimer and was treated very well. I would definately recommend this dealership to anyone wanting to buy a new or used vehicle. This was my second new vehicle buy from them in 3 years. And to GM I love my Tahoe it is an awesome vehicle.

Tannon

Jan 25, 2014

Cesar Nunez did a great job explaining everythin to me

TIM

Jan 24, 2014

Great experience. "Woody" took great care of us. Gave us an amazing deal. No pressure to buy, straight shooter. Answered all of our questions and concerns. We're very pleased with our new 2014 Silverado.

douglas werni the fishing nut

Jan 22, 2014

bought 2 trucks in 5 month great financing sandy is the best. ,again thanks terry

Monty Belger

Jan 18, 2014

I just took delivery of my third vehicle from Heiser and love my new Malibu. This is the first time I have leased a car in my life and am amazed by the experience. My salesman, Cesar was very knowledgeable on leasing and took very good care of me. Ben the sales manager also showed me how I could save money by leasing. Then when I met Sandy she took excellent care of me, explained the benefits of leasing (she leases an Equinox herself) and assured me that the staff at Heiser would be here to take care of me from the beginning to the end of my lease.

2007 Silverado owners

Jan 17, 2014

Cesar Nunez helped my father and I buy a 2007 silverado. He was a very helpful and very friendly sales cunsaltent . He took care of us in any way he could and made us feel very proud and happy to buy from heiser chevrolet. He was honestly the best and nicest and understanding sales person we have ever meet .thank you for all your help Cesar.

William Peters

Jan 17, 2014

what a great experience , Cesar was incredible knowledgeable also super friendly. I would buy all my vehicle from west bend Heiser, Thank you Cesar.

Barb in West Bend

Jan 15, 2014

I am a widow and first time car buyer as my husband had previously purchased all our cars and I was anxious about this process prior to leasing my car at Heiser in West Bend. The salesperson, Terry Hepting, was extremely helpful and understanding and answered all my questions while making me feel comfortable with this process. Sandy, the Business Mgr., explained everything in detail. She was extremely pleasant and easy to talk to. The Manager, Ben, stopped by several times to thank me for leasing my car with them. Before driving my car home, Terry took me on a tour of their new facility and explained how the Service Department works with a leased car. I was very impressed with the facility. All of the people I dealt with were extremely friendly and helpful. This was a pleasant experience and I will certainly go back to Heiser for my next lease.

Rick

Jan 15, 2014

My car search started on the internet. I found what I was looking for at Heiser in West Bend. I didn't want to drive 100 miles round trip to a dealer if when I got there I couldn't make a deal. I opened an instant messaging session with Dan. We discussed some things that were important to me like trade value and inventory availability. He assured me that a trip to Heiser would be worth my time. He was right! I met with Cesar. Friendly guy. He listens. He understood what I wanted and why. Had the two cars I was interested in ready for me to look at. After a test drive we got down to business. Met Rick the sales manager, another friendly and honest guy. He didn't get everything he wanted and I didn't get everything I wanted but we both were willing to compromise and we did the deal. Then I met Sandy the business manager that helps with financing. She called in a favor to get the loan I wanted at the rate I wanted. Friendly, honest and organized is how I would describe her. I bought a lot of cars over the years and this experience ranks at the top. Thanks for your efforts and I love the car!

Linda

Jan 8, 2014

I would like to personally thank all of those involved with the wonderful experience of purchasing a used vehicle at Heiser - West Bend, WI. My first contact was with Aaron, who was not a salesperson but was polite and very attentive to my needs and inquiries. I was in the lot looking at vehicles when he acknowledged me checking out cars. Then I met Paul my car salesman, very polite, attentive, caring, and a true pleasure to work with. And then the scariest time when purchasing a vehicle is of course the finance portion. Sandy was so polite, caring and down to earth. My total shopping and purchasing experience was so much better than I could have imagined it being. I had been at many dealers both local and out of town areas in the past couple of weeks and not one of those other dealers or people that I had contact with were as pleasant or helpful as this team of caring people. I will truly recommend this dealership to anyone that is looking for a new or used vehicle. Again thank you Paul, Sandy and Aaron for all your help. I will enjoy my new 2008 Saturn Vue. Be Well, Linda

Luke K

Jan 8, 2014

Paul was very helpful he was not pushy and found just what I needed. Thank to all for there help.

James G.

Jan 6, 2014

I appreciate the disclosure on the vehicles through the free Carfax. I also appreciated the follow-up concerning the desire to continue helping me find a vehicle should the need arise. Although, my need for a vehicle is not great right now, I found Heiser's sales person, Jim Ray, to be helpful.

Marvin

Jan 1, 2014

Cesar at Heiser in Westbend was very helpful to me in getting the car I wanted.

Derek & Dawn

Dec 31, 2013

Aside from our great salesman, Cesar Nunez, I would like to thank Sandy in Finance for everything she did to make this process go smoothly. She helped to put a silver lining on our great car buying experience! Thanks Sandy!

Happy Mountaineer Driver Rahn

Dec 28, 2013

Cesar Nunez helped us with our 2006 Mercury Mountaineer purchase today. He and everyone inside the building were so friendly and made the process as fast as possible!! I will definitely be going back for our next vehicle with these guys. They really live up to their name, we felt so comfortable the whole time and not once did we feel like we were pressured. Thank you Heiser Chevrolet of West Bend for the wonderful experience!!

Paul S

Dec 24, 2013

Service Advisor Larry Nash was very diligent about getting the appropriate service needed done at the best possible price.

Amber

Dec 23, 2013

Paul and Sandy (in finance) were amazing! Everyone was so nice and the buying experience was easy and actually fun! I recommend this dealership to everyone!

Joel and Julie

Dec 23, 2013

Great experience. Came away happy with the car we wanted. No pressure.

Alan & Karen McGivern

Dec 22, 2013

Our salesman, Marvin, was the best salesman we ever had. He was knowledgeable about every aspect of our new XTS. He was open & friendly. Everyone we came in contact with was courteous and greeted us with a warm welcome. The service department personnel accommodated us. Would definitely recommend anyone looking for a new or used car to come to Heiser in West Bend. Getting to know your car seminar was unique and helpful. We got a chance to meet some of the people from Heiser that we never would have met otherwise. Thank you for a great experience in buying a new, beautiful car.

paulyD fan

Dec 21, 2013

We recently purchased an Impala LTZ. When we came it we told Woody exactly what we wanted the car to have and a few weeks later he called us and said he had found a car that he thought we would like. We went in to test drive it and we walked out with a the perfect car for us. Everything went smoothly and everyone we dealt with was friendly and made sure we were satisfied. We go in for all our routine maintenance on the car and every time it has been a pleasant experience. The last time we went in for the oil change, they found something wrong with one of the tires and made sure it was fixed before we took the car. And it was nice and clean when they were done.

Rex M

Dec 21, 2013

I've enjoyed the Heiser experience that includes the purchase and extended service with what is now my second car purchased from your dealership in West Bend. The convenience is a huge selling point along with the friendly service that accommodates my hectic schedule. Your staff makes every visit an enjoyable one.

Alyssa

Dec 20, 2013

I had recently just bought my first car, and chose to go to heiser! I was greeted by an extremely friendly lady at the front desk, who continued to recognize me every time I went back to heiser! My sales man, Jim, was amazing. Being a 23 year old young woman most dealers would try to take advantage of a young lady who is extremely young. He treated me with respect and help point me into the right direction on how to go about buying my first car. The finance department was awesome. The wonderful lady explained everything in extremely good detail to me as I was buying my first car. All at heiser are extremely helpful, And all a wonderful staff! I highly recommend going to heiser for your next purchase of a vehicle!

Daryl

Dec 20, 2013

When taking my Camaro in for service work they are always friendly and complete the service work in the time estimate theey gave me. Caar is always washed and clean when I get it back. The waiting area is very well kept and offers some refreshments aand snacks. Always a great experience.

Jay C

Dec 20, 2013

I knew about a vehicle that was traded in Cesar found it and had it shipped from west allis to west bend on my terms and my time line and i bought it at my price. He explained every thing to me to the tee.Everyone treated me like I was the only customer around.upon delivery of the vehicle he explained everything about the vehicle in complete detail introduced me to all staff members.I have not boughten a newer vehicle in 30 years. Cesar made me feel like a kid again buying my first new vehicle what a great feeling. This will be the first place I will look for more vehicles in the ne'er future for both my kids upon graduation from high school 2015 and 2019 THANK YOU! All so very very much. Jay C

Kelly K

Dec 20, 2013

Great customer service, friendly staff and nice facilities.

ND Builder

Dec 20, 2013

I am very satisfied with the truck I purchased but the process of buying the truck from out of state could have been much smoother if my phone calls would have been returned. It was a very frustrating experience.

Vic Financial Adviser

Dec 20, 2013

Excellent experience start to finish. Would recommend this salesman ( Paul Stoffel ) and Dealer to everyone.

Bryan Royster

Dec 19, 2013

Great people I thought from Bryan in Milwaukee! Thanks again

captain boulder

Dec 19, 2013

Always took my vehicle to Bergstrom where I bought it. After moving to West Bend area I decided to try Heiser Chevy. Right from the start Larry Nash handled everything with such friendliness and professionalism. What a great place and Larry really made my time there feel cared for and have that get it done right the first time feeling. Now I hope to find a salesman that can take care of me the same way. PS. I buy a new truck every two to three years.

GENE & LINDA

Dec 19, 2013

After deciding on the Equinox, after a test drive and many questions answered by our salesperson (Cesar Nunez) we are certain that that was the right decision. Cesar's outgoing and pleasant personality were certainly a positive in the car buying procedure. The same can be said for Dan (manager) and Maureen (purchasing). When it comes time to replace our other vehicle, we will certainly remember our expierence at Heiser Caddilac/Cheverolet of West Bend,

James Lewis

Dec 19, 2013

Nick Heilman was very helpful with my purchase of my 2014 Camaro. Perfect experience. Thanks Nick!

Jim

Dec 19, 2013

everyone I met was professional and seemed happy to see me!

Kathi Wendorff

Dec 19, 2013

I am very happy with the service I receive at Heiser in West Bend. They are really nice and very professional. I would recommend them to everyone!

Kristie

Dec 19, 2013

Friendly service. Quiet, clean waiting area. Convenient location. Beverages available. Informative, helpful. Wash your car after service completed.

Krystal Straschinske

Dec 19, 2013

I always bring my car here for services and questions. Very nice and helpful people! Always enjoy yhe experience!

Paul S.

Dec 19, 2013

Go see Cesar when you need a new car. I had a very specific vehicle i needed and Cesar worked for about 3 weeks to find the right one. There were a couple minor issues w/ the truck after I got it home, but Bob and Nate stepped up and made sure everything was handled quickly and professionally. My wife will be buying a car from them and I will keep doing business w/ them. Say hi to Maureen for me when you stop in.

Sue Sanger

Dec 19, 2013

Heiser was by far the most relaxed car shopping experience I have ever had. Not only did I purchase a new car but my boyfriend also purchased a new Silverado at the same timie. This was his first new vehicle ever and he had a lot of questions and I mean a lot of questions about everything. From our first encounter with our sales person Caeser to going through the paperwork with Sandy our experience was relaxed and very enjoyable. Buying a car is a big deal to us and we were very excited and happy with the Heiser dealership. The facility is awesome, bright warm and welcoming. Service center is the state of the art, designed for ease of the customer. We have only used it for getting our new vehicles washed so far but we were in and out with minimal waiting time. All the people we worked with were extremely knowledgable along with their warm and friendly personalities, that is something you cannot fake. We feel we just didn't buy a new car and truck we made new friends. Would recommend Heiser dealership to everyone.

Sadie

Dec 12, 2013

I can not even express to you how Happy I am that I stopped at Heiser after leaving a different Dealership Very Very unhappy and frustrated. I never felt pressured at Heiser, they were truly looking for me to find the best car possible and the best deal. I worked with Paul Stoffel and he was absolutely amazing, he made me feel comfortable and even stayed late to help me out. also his manager Ben was awesome, funny and great to work with and really worked the numbers for me to get me into the PERFECT car within my Budget, 2014 Chevy Cruze which so far I LOVE, Maureen who did my financing was awesome as well and loved her personality and explained everything to me so I really knew what I options there were... as you can tell I had a Great experience at Heiser and they will forever be my Go To car dealership for everything and I will recommend it to anyone looking for a vehicle of that needs service on their vehicle. Thanks again Heiser Team, I couldn't be happier :)

John & Kris

Dec 11, 2013

Our salesman Cesar was great. The car buying atmosphere was great. No added pressure. We purchased a 2014 Traverse from the team of Cesar, Ben, and Maureen. All did a great job of taking care of us. Cesar was knowledgeable and provided old fashioned customer service. Ben made sure accessories were installed to our satisfaction and Maureen made the final sale go without a hitch. This was our first purchase with Heiser, we'll be back.

Dheimerl

Dec 6, 2013

I would highly recommend Heiser Chevrolet on your next car buy or sell! Everyone there was wonderful. From the salesman Paul, to Maureen in financing, they really take good care of you and care about their customers!

Vincent Wild

Dec 4, 2013

My wife and I received outstanding service from Mathias who went out of his way to make us feel comfortable throughout the buying process. He was very approachable and very knowledgeable and even took the time to help my wife program the stereo and explain how the blue tooth and all the different features of the car worked. The finance portion was handled by Sandy who was extremely helpful and knowledgeable as well. She also took the time to explain everything to us assuring that we received the best possible protection package. We would highly recommend both Sandy and Mathias to all we know and plan to return with any future car purchases.

Jaysin

Nov 27, 2013

Cesar is very friendly. Awesome sales consultant. I will be calling him back next time I'm in the market for my next car.

Nancy O'Kroley

Nov 19, 2013

Thank you for taking the time for excellent customer service. That is the main reason my husband and I selected this dealership for our purchases and repairs. Also thank you for the "very nice" rental car - what an impression!

Jessica A.

Nov 14, 2013

Bought a 2012 Chevrolet Express 3500. Its a 15 passenger van to haul my family around. Outstanding shopping experience. All interior was professionally cleaned for us. They met our expectations on everything. When ever we bring it in for service we get a brand new car for a loaner. The service department treats us so nice everytime we come in. Love them!

Debbie

Nov 2, 2013

Nick Heilman was our salesman when we recently purchased a pre-owned Chevy Uplander minivan. He was so polite and professional and easy to deal with. Our experience was a very satisfying and pleasant one.

pb

Nov 2, 2013

we got our second oil change since we purchased our vehicle, fast and friendly service,

Dawn P.

Oct 27, 2013

I was greeted by a very friendly salesman, Ceaser, who made me love my choice of a vehicle. He answered all my questions, and made me feel very welcomed. His personality alone made me want to make my vehicle purchase at Heiser in West Bend.

Lisa - Sarah's Twin

Oct 26, 2013

I was connected to PAUL STOFFEL when I called in about a car I found on their website. Unfortunately it was already sold, but Paul offered to help me find what I was looking for with absolutely no pressure. I came in and looked at a couple different cars. Paul told me what to look for when test driving and let me take the one I wanted for a morning drive to make sure it was the one I really wanted. I felt like Paul was looking out for me and sincerely cared about my happiness. He wasn't a pushy salesman trying to make a quick sale. I will recommend Paul to anyone I know who is looking to buy a car. I also worked with SANDY KROMEICH who stood by me and got me the interest rate I wanted. She knew I wasn't going to budge so she spent the whole day working with banks to get me the awesome low rate I wanted. I left Heiser with a great car, a low interest rate, and new friends. Thank you, Paul and Sandy!

Johnson

Oct 25, 2013

We were looking for a Chevrolet Captiva and found several to choose from at Heiser. Cesar helped to make the vehicle more desirable by fixing a few things before we picked it up. The process was fast and painless. They called me several times as well as emailed me to amke sure we were happy with the car. We are! Thank you!

Larry M.

Oct 25, 2013

We bought a 2014 Equinox, and our salesman, the business manager, and general manager were all very friendly. In addition, they have a great facility and great service department.

Lenny Kikstra

Oct 25, 2013

I bought a 2013 Equinox in May of 2013. The buying process was easy and without pressure. A short while later they had a very informative "Getting to know your Chevy" session where they discussed the features of your new vehicle and the dealership. I have had my Equinox in for a couple of oil changes already, the service department was quick and friendly. This people at this delearship really focus on taking care of the customer's needs in a friendly manner. Thanks guys. I really appreciate the atmosphere, service and friendship(s).

Tracy Belongia

Oct 25, 2013

I will NEVER go anywhere else to purchase a car! Everyone was so helpful and wonderful to deal with! This was the BEST place to go! Chris Dulla helped me find the exact color and model I was looking for. Maureen and Katie did a TERRIFIC job with my financing. They were extremely helpful and knowlegible. Terry my car salesman also did a TERRIFIC job going over the car with me! I felt like a bride being pranced around, everyone makes you feel very special! I purchased a 2014 Chevy Cruze! When they showed me my car there was a sign on the dash with my name on it congratulating me on my new car! It was so cool! The dealership is VERY clean as well! You could practically eat off of the floor in the service department that's how clean it is! Very impressive! This is definately the BEST place to purchase a vehicle!

MSK

Oct 24, 2013

We recently purchased a Traverse. We enjoyed working with the sales people as well as all the other staff! Everyone was very helpful and took time to be sure we were getting the vehicle that worked best for us. When picking up the vehicle, he took time to show us all the ins and outs of the vehicle as well as showing us the shop area. We absolutely love our car!

Beth

Oct 15, 2013

I just leased a 2014 Equinox and had the best experience I have ever had with a dealership.Cesar Nunez is a great guy to work with. Very caring and a lot of fun. Ben was so kind and didn't make me feel pressured. They gave me a great price for my lease. The closing with Sandy was so pleasant. I would highly recommend this dealership. And the Equinox is a great SUV!

Scott

Oct 8, 2013

Larry is a service adviser and is friendly, nice, outgoing, and just makes sure I am always taken care of. Thanks for wanting me to come back to Heiser, and thanks for making me feel like im important. Even my salesman Terry remembers me!! Scott

John Wahlen

Oct 1, 2013

We were looking for used vehicle and Ceasar Nunez greeted us right away and helped us with our selection. we purchased Saturn Vue from him.

Jim and Kerry

Sep 29, 2013

My husband and I are leasing a 2014 Chevy Equinox. Our salesman, Cesar Nunez, was very helpful and fun to work with! This is the first time I have purchased/leased a vehicle where the dealship has contacted me several times the first week to make sure everything is going okay and we don't have any questions. The customer service is outstanding at Heiser in West Bend. We will definately be back and will send referrals!

Kali Steilen

Sep 21, 2013

We had a great overall experience purchasing our new car. The service was very helpful in knowing what they were doing. Cesar was an amazing salesman! He was fun and very welcoming to being comfortable with our new car! Thank you for your services!

Cory Daniels

Sep 19, 2013

i have wanted a new truck for most of my life but have always been afraid. thanks to Cesar it went great and even though it took a wile cause i wasnt ready everyone here kept me smiling and feeling great. ive never felt better about a buy

Bonnie West Bend

Sep 17, 2013

I went into the dealership for a oil change and they were so very nice from the time I got there until I left. Larry showed me where the lounge was. He offered me coffee or soda. He explained the types of oil and the services they would be doing. He explained everything to me. They even washed my car for me!! Excellent service. I came home and told my husband about the excellent service and said I would be coming back.

Sandi

Sep 12, 2013

Cesar was professional yet personable and did not waste time in getting to the point. We needed to close the deal fast and he handled it in a fast freindly manner. Also any concerns we had with the car itself he immediately eased our concerns and took care of the issues. Thank you Cesar!

race25car

Sep 12, 2013

Friendly salesperson. Lots of knowledge about the vehicle I purchased. Took very good care of me and my family. Made the buying experience unlike any other i have had. Finance was very easy to deal with.

Bruce and Denise

Sep 7, 2013

We were very impressed with everyone we worked with at this dealership!

KEW 54

Sep 4, 2013

Larry in service was great. Repairs were done quickly and accurately. Thank you!

Rusty

Sep 2, 2013

Just had my 07 Silverado in for routine maintenance - received 1st rate service every time. If a problem or concern is identified - I know they are equipped and ready to help me.

Mark and Danielle

Aug 19, 2013

We were in the market for a new crossover and did a lot of research into what we wanted. We checked out dealers all over southeastern Wisconsin. Heiser not only had the vehicle we were looking for, but they also provided a great car buying experience. Cesar was a great salesman... very knowledgeable but also personable. His humor helped ease the tension and he worked very hard for us. He also did a great job helping us set up and use the features on our vehicle. Sandy did a great job getting us a better rate than our bank - even when we didn't think it could be done! We would recommend Heiser to anybody! Thank you Cesar and Heiser!

Ashley

Aug 15, 2013

Ceaser was AMAZING when it came to my buying process. I never even heard of this dealership being over an hour away from where I live. I went there with very low expectations on buying the vehicle I found online. I went in there with a set budget and I couldn't go a dollar more, but to my surprise they were so accommodating. Everything I asked for, I got. I can't say enough good things about these people, especially Ceaser. He was willing to fight for what I asked for. He was nothing but welcoming, nice, and fun to work with. Definitely would buy from this dealership again!!!

Roger Belmontes

Aug 12, 2013

I like to thank Paul, Cesar Nunez and Sandy Kromeich for the great experience at Heiser Chevrolet. They made purchasing a vehicle pleasurable. Paul was great making us feel like guests and not a number. He was very knowledgeable in the vehicle we purchased. Cesar Nunez helped with the sale of the vehicle. When he came in the picture, it was all laughs and jokes. He assisted in setting up the OnStar account and explained how it worked. Sandy Kromeich helped with the financing and got the best deal possible. She explained the contract in detail and did not rush. She also helped with insuring the vehicle. They promised to detail and waxed the vehicle and Larry in the service department did a great job! When I met Larry his first words were " welcome to the family". I'd like to thank the Heiser team for for a job well done. THANK YOU AGAIN!

Dawn

Aug 6, 2013

Thank you Cesar, Ben and Sandy for making the buying processes smooth and painless. Everyone was very accommodating and helpful. Our sales consultant, Cesar Nunez, was very knowledgable about the car and even took me through a tour of the service area so I know how the process will work when I come in for service.

Steve and Liz

Aug 6, 2013

Started with Internet search and the response was prompt. First met with Jimmy and test drove 2 vehicles. He informed us he would be out of office for next couple of days and we were referred to Terry H. Jimmy was great and we were so pleased with the referral to Terry. Terry was OUTSTANDING. Was personable but very professional. We bought the pickup and met Sandy K. who assisted in finance and final paper work. She was a 10/10 in customer service and in her knowledge in finance. First time EVER buying a vehicle when we walked out of the dealership feeling that it was a good experience. Thank you Heiser. We are going to spread the word to anyone looking for a vehicle to check with you ASAP.

Jill Koerber

Jul 31, 2013

Cesar and everyone at Heiser Chevrolet did everything in their power to get me the car that I wanted, and very helpful and understanding. They also helped me get the most value out of my trade in. They were very friendly and easy going, also very easy to work with.

WB Hart Fan

Jul 31, 2013

Went to Heiser Chevy with a piece of metal in my tire. Nathan Heimerl and Frank Nash got me right in and had the tire sealed fast and promptly. This is why I went to them immediately before it got flat. Thanks, Guys! You are excellent!

TimB

Jul 28, 2013

Cesar was a very nice and friendly salesman, he was easy to talk to and made the whole process easy.

dsalden

Jul 20, 2013

Cesar was a great salesman, very friendly and made the buying process a breeze

mary

Jul 13, 2013

I originally came in to the dealership to have my oil changed on my car. After the guys did the diagnostics they saw that I needed brakes and rotors. They had everything on hand and were able to fix everything right away. The waiting area was very comfortable and relaxing making me feel right at home while I waited for my car.

Bruce

Jul 11, 2013

I went to many dealerships and had a bad sales person until I went to heiser in west bend wis and met with Cesar Nunez. Now he was the farmost pleasent fun and helpful sales person I have ever met. He talked to me like a real person. Cesar wasnt a sales rep who wanted just your money to make many he was there every step of the way and cared about me and my family. He was so helpful and Yes We bought a Minivan from him. He was very honest with us. I would recomend Cesar to anyone along with the most pleasent place to buy any car you want. Thank you so much Heisar and Cesar Nunez for helping us to get our van and a great time dealing with you Your truly Bruce Krezman

cobalt_fan

Jul 3, 2013

Great new modern facility. The people there were very helpful, and got the job done fast. They do a nice job cleaning the car as well after each service appointment. Overall, they did a very nice job.

Dawn

Jul 2, 2013

I came to this dealer just looking to test drive. Needless to say I made a purchase very quickly. The staff there was very accomodating. Cesar was my Sales Consulant. He was very helpful and listened to what my needs were in a vehilce to find a perfect fit. He went over everything with me to make sure i was comfortable with my decision. This indeed was the most positive buying experience i have ever had. Everyone there was very nice and easy to work with and very professional. Thanks also to Ben and Sandy. I feel like i have made friends there. I would recommend this dealer to anyone who is looking for a smooth buying experience.

Happy customer

Jun 29, 2013

My husband I were looking for a new truck. When this did not work out for us, Heiser went out of their way to find us a vehicle that fit our needs. With our situation, it is taking a bit longer than normal, Sandy, the finance manager has gone above and beyond the call of duty. She has been very helpful. Our Sales person, John also has been there every step of the way. We don't have the car in our hands yet, but its just a matter of time before all the i's dotted and t's crossed. I already have recommend this dealership to friends. As the ad says 'ANYTHING IS POSSIBLE".

Mike N

Jun 25, 2013

Needed service on my 07 Uplander. Larry Nash handled everything quickly and with a very positive and friendly attitude. I would recommend this dealership for service anytime.

Michelle Anderson

Jun 18, 2013

I just want to say when you drive up to a dealership first thing youre thinking "oh boy here they come." The service I got from Cesar Nunez was outstanding.Its not all about a sale its puttting the customer in the right vehicle that fits them which he did. This was a busy day because Cesar was looking for not one ,but two vehicles and when you have a 17 year old whos looking all over it can be challenging ,but he worked with two customers at the same time and when me and my son left the Dealership we were very statisfied with his customer service.Thank you Cesar I recommend this dealership because after driving around to 4 and not getting good service I knew after 10 years which was the last time I bought a vehicleIt would bring me back here .Different name ,but outstanding service.

Michelle

Jun 17, 2013

I purchased my Malibu in Dec. and brought it in for its scheduled oil change and tire rotation. Larry Nash took great care of me. My purchase experience was also excellent.

dennis

Jun 16, 2013

brought in our 2003 Yukon for an oil change and got a free car wash with it! Service was great, updated facility was really nice

John & Karen Horst

Jun 15, 2013

Larry Nash did a great job working with us. We had our Avalanche in for detailing. Service did a great job. Larry called when done and what was done. Pleasant experience!

Lukewb

Jun 15, 2013

Very friendly and informative. Will answer your questions or any other concerns you have. The service was done in a timely manner. Would recommend to anyone.

Gene

Jun 14, 2013

Great customer service! My SUV needed a repair which was going to take a few hours, Larry arranged a ride home for me and went and picked up the part himself at another dealership! Plus he was able to get it all covered under the warranty! Great stuff!

Jenny Bauer

Jun 14, 2013

I had was having some interior concerns on the vehicle I purchased about 6 months ago from another dealership. So I had called to the dealership where I purchased the vehicle to make an appointment to have this issue addressed. The service department was not friendly at all or accommodating. So I called this dealership and asked for the service and got Larry Nash on the phone. I explained the concerns I had and asked when could I set up an appointment and he told me to come in that day. Now that is what I call service. When we arrive at the dealership Larry Nash greeted both my husband and I with the best customer service. He then looked over the vehicle and came up with a plan to repair. He jumped thru hoops to make us satisfied. So I took my vehicle back when Larry called and said that parts were in and we can work on it now. He did run into a problem but fixed it immediately. He arranged for me to have a rental vehicle and even had someone shuttle me to a hair appt. while I waited:) Larry Nash is very upbeat, pleasant, out going, friendly, knowledgeable, and very in tuned to the customers needs. I will for sure take my vehicle back anytime to this dealership. He is even accommodating with meeting me closer to my home to drop a part off and install it quickly. He does an excellent job. Thanks so much Larry Nash and the Heiser staff for such a wonderful experience.

a customer

Jun 12, 2013

Friendly and helpful. Quick service. I was impressed.

Jim O

Jun 12, 2013

I took my car in for a minor repair covered under warranty. The service provided by Larry Nash and his crew was excellent in all respects. They also washed the car and filled the windshield fluid. The waiting area is very nice and the work was done in less time than expected.

Rick

Jun 12, 2013

In and out in not to much time and even a car wash. Larry Nash was very helpful and fun to deal with with a great attitude.

Julie Schmitz

Jun 11, 2013

Larry Nash (service advisor) was very helpful, courteous, and knowledgeable. Made my visit enjoyable.

Jess P.

Jun 10, 2013

June 3rd my husband and I went in to see about trading in our car for something a little newer - Cesar Nunez was our car salesmen - he was great!! Cesar was funny, made us comfortable, and listened to what we were trying to do! He got us a great trade in value for our car & put us in a 2013 Cruze which I love!!! On June 10th I had to stop in to get my tire plugged from driving over a nail and have them put the tire back on after repairs. I dealt with Larry Nash - great customer service again, friendly, quick service, and best of all he was patient and great with my two young children. He gave me the option of staying at the dealership while the tire was being repaired or to come back - I chose to come back within an hour - by the time I got back 45 minutes later he was ready for my car so they could put the tire back on!!! So far every experience with Heiser has been wonderful! It's great to deal with a business and not be looked at as money & dollar signs! Both Cesar and Larry were wonderful!!!

katiek

Jun 3, 2013

In and out of the service department promptly. Issue addressed. Great new waiting and service areas. Thanks much.

Tom Dobrient

Jun 2, 2013

My first new vehicle. Nick was GREAT to work with. Very helpful and pleasant. The management team was very patient and informative. Sandy made the finance side of the transaction very painless. I will be back and looking forward to work with all of them again. Give them a try I don't think you will be disappointed.

Njanasiak

Jun 1, 2013

Was taken care of really well by Larry Nash. Constant updates on how far along the service on my vehicle was. Very courteous!

West Bend Paul

May 31, 2013

Recently expanded service department offers convenient drive in service. Heiser Chevrolet was ready for me at my scheduled time and the tire service went a little faster than they had told me to expect. I had time for a quick snack while watching the news on TV. I inspected the work they had done and everything was correct per my requests and the price was fair. I'm planning to have my oil changes done here. And they washed my car to boot. Nathan was friendly.

Cheryl P.

May 28, 2013

outstanding service especially from Larry Nash. He was very courteous, prompt in the repairs, and did call backs. Cheryl Phetteplace

Ken and Diane G.

May 28, 2013

Our sales associate, Marvin Zautcke, was excellent! We began our experience in early May with our initial test drive and consultation to purchase a 2013 Malibu. That meeting was wonderful and Marvin sent us home with all of the literature we would need to make our decision. He was open and honest. We did not feel pressured. He was very knowledgeable, patient and helpful. He followed up with us to see if we had any other questions. Meanwhile, we did our research and arranged for loan pre-approval. Marvin was outstanding! In fact, everyone we met at Heiser were wonderful from Laura at the front desk, to the managers and financial officer. We felt comfortable trusting Heiser with our new car purchase. We returned on Memorial Day to purchase our first Chevrolet...our 2013 Malibu! We expect delivery this Friday. We would highly recommend Marvin Zautcke to any of our friends and family who are looking to purchase a new or used vehicle! Thank you for an awesome car buying experience!

Dave D

May 24, 2013

I had not been back to this dealership since the major remodel was done. They did a great job! I was greeted by Larry Nash as my service advisor. I had received a service offer via e-mail that I was taking advantage of. Everything was done in a quick and efficient manner. Larry gave me several updates on my vehicles progress. After the service was complete, Larry reviewed everything that had been done to my vehicle with me. I will definitely go back and I want to commend Larry for the excellent customer service. It has been a long time since I left a dealership and would actually make a point of telling other people about how pleasant of an experience it was.

ang879

May 21, 2013

Bought a Chevy Cruze and couldn't be happier! They took great care of me and gave me the best deal I could ask for! Thank you!!

Nikki H

May 21, 2013

Larry Nash was the Service Advisor that I directly interacted with me. I was greeted with a smile and at ease that I my vehicle was being taken care of in a timely manner. Sitting in the lobby/waiting room, I was greeted by many other employees and had smiles coming my way during my whole experience. I was kept in the loop the whole time I was waiting!

Cindy & Mike

May 18, 2013

We were very pleased with Cesar Nunez. He is a very enthusiastic salesperson. Everyone at the dealership was very friendly and accommodating. The only downside was that we did have to wait quite a while for the financing people when we went to pick up our vehicle.

Debra Orth

May 18, 2013

I was very satisfied with my sales consultant Cesar Nunez. He got me out of my leased Rav4 and into the car I saw onlline. The finance manager was also very helpful and got me a good loan.

Equinox

May 17, 2013

very friendly and accomodating. Went the extra mile to make one satisfied costomer

Renato Estrella

May 17, 2013

I had a wonderful experience at Heiser. I brought 2 cars for service at this dealership. My 2010 Camaro had steam coming out of the engine compartment and I am concern that the engine is overheating so I talk to Nathan my service advisor, he told me that this could be due to condensation because of the cold weather and since there was no warning light that came on, however he noticed my concern so he told me to bring the car and he will take a look. He test drive the car for several miles and told me that the car is fine and that he did not notice the steam and the engine did not overheat. The following day I took my Roadtrek conversion Chevy G van to be serviced since I will be taking the van for a long trip to Alaska. Nathan is again my service advisor, he explained everything that is needed for service and after half an hour Nathan came to waiting room and asked me if I have time to wait since they still have to wash the van manually because it is too big for their machine. I am very very satisfied with their service specially Nathan Heimerl, very professional, friendly and knowledgeable.

Lenny Kikstra

May 12, 2013

This was my first purchae at this dealership. I found the salesman, Terry Hepting, to be very knowledgeable about the cars they sell. Terry took the time to listen to what my needs were, what I was looking for and why. He brought up a vehicle that met my wants and needs, and then some, and it was all set and ready to go for the test drive. I had no reason to look at anything else. Terry answered all the questions I had and showed me the new features on the car that I was not yet familiar with. Terry did not use any pressure, tricks or gimmicks to get the sale. Terry and Sandy Kromeich were both very friendly and very helpful in guiding me through the purchase contract, incentives and financing options that were available. When I went to pick up the car the next day, the car was detailed and ready, and everything went smooth and on time, even with all of the standard paperwork. Both Terry and Sandy were friendly and helpful throughout the complete process of introductions, test drive, trade-in, pricing, contract, financing and delivery of my new car. With my knowledge, Sandy even called my insurance agent so I have insurance on my new car when I left the dealership. Both Terry and Sandy stayed late on each day (sale and pick-up) to ensure my purchase was complete, and met my satisfaction.

maryann c

Apr 28, 2013

My buying experience went very well . This was my second time buying a car from Heiser and I am just as pleased this time around. Cesar the salesperson was very patient and knowledgeable in helping me find the perfect car. Maureen and Sandy in the finance department worked extremely hard to get me financing to fit my budget. I got a very nice car for a great deal. I will continue to buy from Heiser.

Frank and Elaine Poos

Apr 17, 2013

First time purchase at this dealership. Found everyone friendly and very informative. Salesperson was Cesar Nunez, what a fresh energetic personality. He was very informative through the test drive and the purchase process. No pressure, tricks or gimmicks. Just a straight forward process. Pick up day went smooth and on time. Car was detailed and ready. All that was left was the dreaded paperwork to do. Maureen made this process quick and easy. I was very pleased with my purchase at Heiser. I recommend you to stop in and see Cesar Nunez, for your next purchase. Thank you, Cesar and Maureen

Kelly M.

Apr 17, 2013

Nathan Heimerl was very friendly, knowledgeable and professional.

West Bend Girl

Apr 17, 2013

Me and my boyfriend just bought a 2007 Dodge Caliber and the customer service was phenomenal!!!! our salesman was CEASER and he was excellent he offered us jimmy jonhs lunch due to us being there for over 6 hours! but we got the car we really wanted and for a great price! he also answered all of our questions in detail and was very paient with us! they even cleaned my car spotless before i took it home. This dealership also spoted a cracked tail light on my car that i did not see and they fixed it for free and when we took the car in to get it fixed they cleaned my car again for me! I have never had service like this before and will defintley will reccommed my friends and family to them! when you go there ask for CEASER!! :)

Looking for a good used car

Apr 15, 2013

Test drove the M45. Liked it and offered cash with no trade. We were off by only $786. We walked away. The next week they lowered the price on the car which made our offer look even better. Never tried to even contact us.

The Jamming 07 dodge caliber xt

Apr 15, 2013

My girlfriend and I was hoping to find a car we both agreed on and hopefully leave out a proud owner of a new car. Heiser in West Bend, WI has tons of GREAT people there to help and really showed their passion to what they do. I worked with Cesar Nunez he made my girlfriend and i feel welcomed and also made buying a car one of the best experienced EVER!!!!! we left out proud owners of a 07 dodge caliber xt

tims

Apr 13, 2013

We bought a new Silverado and had a very easy buying experience. Our Salesman was relaxed, very nice, with a no pressure attitude. The business manager was very easy to talk to explained everything in easy to understand language.

PS

Apr 1, 2013

Would have liked to see a little more organization.

Pat Toennes

Mar 30, 2013

My buying experience was very good, but had issues with some warranty repairs over the 1st year of owing the car. I am happy to say the my recent experiences with the service department have improved greatly.

Robert Smith

Mar 28, 2013

Well done by my salesman " Taz" as well as the finance group, Sandy. I only buy a car ever 6 years or so. This dealership earned my trust

Jeffrey Benson

Mar 21, 2013

This was our first time at Heiser and I would recommend them to everyone. we had a great experience with Mathias Derksen. He was very helpful in making our purchase of a Siverado the best it could be. When we came to pick up the vehicle he was went over everything and knew the answers to any questions we had. We also dealt with business manager Sandy Kromeich who was extremely friendly and professional. I will be back to purchase another vehicle when needed.

SRX Fan

Mar 9, 2013

I had a great experience buying my new Cadillac SRX at Heiser Chevrolet Cadillac of West Bend. The salesman was well informed about the vehicle I was interested in and did an excellent job of answering my questions. I got the deal I wanted and the Business Manager was very easy to work with. I have no complaints about the buying experience and would recommend this dealer to anyone.

SMZ

Feb 28, 2013

The staff were courteous, friendly and helpful. This is the third time I have been in for an oil change and all 3 times they were finished sooner than predicted! They gave me back a shining clean car and it has always run beautifully.

Jody

Feb 26, 2013

When I took my car here for repairs I was quickly greeted with a smile by Chris my service advisor. After the mechanic Looked at my car Chris gave me an honest answer to my problem. He simply said to me that he would not feel right trying to sell me the repairs because they exceeded the value of the car. He explained the issues and at 170,000 miles who doesn't have some issues. I later spoke to a mechanic friend who confirmed what Chris told me and now I am working to buy a new car from Heiser. I am thankful for Chris' honesty and for not trying to take advantage of the situation. Like most people I depend on my car and to know that this dealer has my best interests in mind makes me feel good about my decision to have my car serviced here and to make my next purchase from them.

Tony

Feb 26, 2013

This dealer has been my choice for years and has recently undergone some serious change. I was already impressed with the new building when I came in for service but was not expecting the terrific service that I received. In fCt I was a little nervous because the service person I have worked with for years is no longer there. Those feelings were quickly superseded by the great service I received from Mr. Chris Feavel. He was very knowledgable and was understanding of my concerns. He was upfront and made me feel more welcome than I ever felt before. He explained to me what the problem was with my car and how it affected my cars performance. He is a true professional and his personality was probably one of the best I have had the pleasure to experience.

Jess

Feb 22, 2013

My husband and I bought a used car a couple years ago from this dealer. We also bought a new car from another Chevy dealer, but use Heiser in West Bend for service since it's much more convenient. Both the purchase and service have been very comfortable without pressure to spend more than is comfortable or necessary. Now that the remodeling at the West Bend location has been completed, it's very easy to drop off and pick-up. The car wash with oil change is a welcome perk! Prices are very comparable with other local auto service providers, but the hassle-free service is what keeps us coming back.

Brewers fan

Feb 21, 2013

I recently purchased a car from Heiser and it is the first time I have ever had a good experience with a dealer. I have stayed away from dealerships for a long time because of a bad past experience. A friend told me that Heiser was different and I should give them a try and I am very glad that I did. I got my car which was a used vehicle without a warranty and I did have a problem with it on my second day of ownership. I called up and Bob told me to bring it in and gave me no hassle at all. Upon arriving I was greeted and treated very professionally by Chris in service. Thank you heiser for everything you earned a long term customer.

Jen

Feb 21, 2013

Great service and made room in their busy schedule to fit a last minute emergency service.

jsr

Feb 19, 2013

Worked with Chris Feavel....and Chris was very nice to work and helpful.

Kate

Feb 19, 2013

The people were great to work with and we got a great price on our new vehicle. We made the purchase on Saturday and there was only one financial person working so the process took hours to complete. Everyone was very helpful but it was the slowest car buying process I've ever expierenced. Don't go on a Saturday!

WB girl

Feb 19, 2013

I recently purchased my "new to me" used car and it was a great experience. Everyone was very friendly and made it a great buying experience. Thank you for everything and I will definitely be back for service and my next vehicle purchase.

Jim

Feb 18, 2013

Chris and Lana were great. Got me in quick for a repair on my vehicle even though I didn't have an appointment and kept me informed every step of the way. Thanks again Jim

algaeguy

Feb 17, 2013

Finance department did not return calls and had no clue what was going on with my purchase. My contract had errors and needed to be correct two separate times, one after it was sent and verified by my bank. Salesmen Woody and Mathias were great, especially Woody who entertained my kids while we completed paperwork. The vehicle we bought was good, although we were told everything worked. Many lights on the radio and steering wheel were out which we didnt notice of course during the day,

John Firkus

Feb 16, 2013

The personal service and attention that Chris Feavel gave me was above expectations. He is very friendly and explained all the necessary repairs needed to fix my truck. I am very pleased with my last visit and intend to have all future work on my vehicle handled by Heiser and Chris.

Chevy Truck Owner

Feb 15, 2013

I want to tell anyone that is looking for great customer service and a group of people that care about your needs then go to Heiser in West Bend. They have so many good people. Chris and his team in service will take great care of you and the sales people are so very friendly. Even the coffee and snacks are good!

Sean

Feb 15, 2013

I took my car in for an oil change, and while I was getting my car checked in, Service Advisor Chris Feavel let me know that there was also a new recall on my vehicle that they could take care of right away. Chris was very personable, and after I mentioned to him that I had had a previous issue with the price of a repair that GM had authorized, he was able to help resolve the issue. Also during these few minutes, after I mentioned that I would be looking into purchasing a Tahoe in the near future, he was on the phone with another member of the staff, determining if they had that vehicle in stock for me to look at. You can tell that Chris cares about his customers, and cares about his employer as well, taking the initiative on a possible sales lead. We have had previous issues with Heiser's Service Department. One time, when we were supposed to get a free oil change, we found out that the oil was never changed, and the oil level had gotten dangerously low. Since that time, they have replaced their service employees, and we are much more impressed now. They have re-earned our business.

sheila dachs

Feb 15, 2013

I was very pleased with my service. My car was there for two days and each day Chris Feavel called to let me know what was going on with my car and when i could pick it up. This was the first time I had to bring my car in to get fixed. I'm glad I purchased my car at Heiser. Thank you

Bruk Thompson

Feb 13, 2013

The sales representative was very knowledgeable and did not pressure me into buying a new truck. They also gave me an awesome trade in value for my previously owned truck!

Tom

Feb 13, 2013

I am very impressed with the respect and professionalism at this dealership. Chris in service was friendly, patient, and knowledgeable while Jimmy in sales was understanding and not too pushy. Thank you for a great experience I am now a customer for life.

Bob

Feb 11, 2013

Friendly & professional. Chris and the service department did a excellent job--no hassles or delays. Waiting area was clean and comfortable.

Dana Harris

Feb 5, 2013

I was traveling through town on a Saturday when my car began making a horrible noise. I was so worried and did not know what to do. I stopped at this dealer and even though the service department was closed Chris Feavel stayed late and looked at my car. He found the problem and fixed it. I was traveling alone and being a woman that knows nothing about cars they could of taken advantage of me but Chris was honest and got me back on the road with not so much as dime spent I got million dollar service. Thanks Chris and next time I am in the area I want to buy your team lunch!

Kelly

Feb 5, 2013

Very freindly staff. They explained everything, and told me exactly how much my repairs and services would cost up front. Great Job! Christopher Feavel helped me out and he was very professional.

Tina

Feb 5, 2013

I have never had such a great experience while having my car serviced. Chris the service guy was very professional and informative. I didnt feel like I was being taken advantage of. The waiting area was comfortable and I was kept informed of the progress the entire time. Even when I strolled into the sales area, the staff was friendly and I didnt feel harassed. I will definitely be back for service or if I decide to buy another car. Thanks Heiser.

Greg Alff

Jan 7, 2013

The service team at Heiser Chevrolet saved our travel weekend, when on Saturday morning they readily accepted my car that had just lost the right front brake as the pad broke loose from the caliper and made the car undriveable. I was in Wisconsin visiting parents, having driven in from Tennessee and going back the next day. Mark and Chris Feavel, the service advisors, took the car in, found the parts, and Chris personally took charge of seeing that the repairs were done correctly and quickly. In two hours my car was back to me and ready for the long trip back to Tennessee. Now That's Service.

Carol

Jan 3, 2013

Marv, the sales consultant, was helpful, knowledgeable and thorough. Patience was his virture in teaching me all the bells and whistles of the new vehicle. Adam also was great and I can see that customer service is high on his list. In the Metro Milwaukee area, Heiser of West Bend offered the best price for the new Cadillac ATS.

James H

Jan 3, 2013

My request was handled promptly, and courteously, and expedited very efficiently. Was treated respectfully and in a timely fashion. I would recommend this dealership for service in very favorable light. My service advisor, Christopher Feavel, was a extremely pleasant and courteous.

Fireman Dan

Dec 30, 2012

Heiser had just the car we were looking for and we made a graet deal on our new Impala. The sales and finance staff were very nice and made the whole experience a breeze.

Kim

Dec 30, 2012

Before my car was turned into a pancake by someone who didn't stop for a stop sign, it was always serviced at Heiser. When looking for a replacement, I started here because I really liked the service department. Nick and the rest of the crew at Heiser were extremely helpful in finding a car for me and helped to make it fit into my limited budget.

Tom

Dec 30, 2012

This dealership has gone through many growing pains and as a long time customer that lives in the community I have heard and seen a lot of changes. With completely new facilities The staff here are making this beautiful new structure look even better. Chris in service has worked with me on 2 of my vehicles and he is a great service advisor. He is upfront, honest, and thorough. Keep up the great work! If you are looking for a great sales person my family has worked with Woody for years and he is a great guy with great values. I give Heiser an A+

Harold

Dec 28, 2012

I had exceptional customer service from a fine young man named Christopher. He was so polite and even bought me me lunch at Applebees while I was waiting for my repairs to be completed. This is a classy establishment with at least one very professional employee so I am happy to tell my friends and family about Heiser Automotive.

Rodney Hanson

Dec 21, 2012

Decided to make the 4 hour drive and I am glad I did Very nice people give me a fair price for my trade in and a nice used HHR

Cadishack

Dec 17, 2012

Perfect every time! Thank you to Chris for being attentive to my needs and concerns. You made me comfortable about my investment in car repairs on my Cadillac. My car is now running like new thanks to you and your great technician getting my sick Cadillac back to healthy status. I am very happy with my service and your front line staff in the service department has been very helpful. I hope your sales department is as good when I am ready to buy a new car.

Laura

Dec 15, 2012

Extremely easy purchase. Excellent price and sales person.

Jerry

Dec 14, 2012

Bought my car new at this dealership. Everyone is friendly and helpful. Chris is a top notch Service Advisor. They are always prompt with my oil changes, tire checks and car washes. Waiting area is comfortable, and enjoy the complementary popcorn.

Long Time Customer

Dec 14, 2012

I have been going to this dealership for many many years and I have seen many changes but not so many improvements until my recent visit. the service department has changed management which was much needed and they have finally hired some competant people. I worked with Chris and Lana and they were so friendly and understanding of my needs. Chris called me three times to update me on my vehicle and even had the mechanic that worked on my vehicle come out and explain the repairs to me. That really made me feel good about my decision to have Heiser do the work on my vehicle. I hope this is just a glimpse of the great things to come at this dealership. Keep up the great work!

New Cadillac Owner

Dec 13, 2012

Fantastic! My expectations were met at the door and exceeded by the time I left. I have an older Cadillac that was inherited. Not knowing much about a Cadillac I took it to a different dealership that is 40 minutes closer to my house and had it "repaired" for the same issue 3 times. After the 3rd "repair" I decided to look for a different mechanic and that is when I found Heiser Cadillac in West Bend. Christopher Feavel in the service department was funny and helpful. He told me about the repairs that were needed and walked me through the process that the mechanic was going to take to make sure my vehicle was safe and reliable. He made me feel like I was his only customer in the world and I am appreciative for that. He even hand washed my car and vaccumed it out. I also would like to thank the Master Mechanic Christopher spoke so highly of that did the work on my vehicle. This is not just a car to me but also years of memories as my Father had this car for years before he passed and it is one of the only things I have to remember him by. Thank you Heiser Cadillac for having a great team to provide great service.

SubaruMike

Dec 13, 2012

Did what I asked which is a huge thing for me.

TOM STOLLBERG

Dec 9, 2012

Great Service will visit again!

Lawrence

Dec 8, 2012

We had an excellent experience, would have liked a lower price but the truck was in excellent shape.

Donnie

Dec 7, 2012

I had first repair to a 2010 Equinox with 48000 miles other than routine maintenance. Mr. Feavel had the repair finished before I was promised. I would highly recommend the car, the dealer and the service department. They all gave me more than I ever expected.

James die hard hunter

Dec 5, 2012

overall was great, got all my questions/issues answered or fixed. But they forgot to fill my tires to 37psi. My truck tires were left between 29 and 33psi and I had to fill them myself the next day!!

No name

Nov 30, 2012

They didn't act like car dealers. It felt like being with old friends.

peacock

Nov 28, 2012

We bought our new Equinox from Jim Ray/Heiser We were treated good and every question was answered, I would go back to buy my next vehicle, great service

Senior Citizen

Nov 28, 2012

As a 76 year old woman, I have been extremely satisfied with the manner in which I was treated on my first visit to the Heiser Dealership in West Bend. I was greeted at the door and directed promptly to Customer Service. Christopher Feavel was very thorough, knowledgable and patient in explaining the major work that my car required.

Caddy Lynn

Nov 26, 2012

Working with Jim Ray was a no hassle no pressure experience. He was knowledgeable about the vehicle and listened to what was important to us. I would recommend Jim and Heiser in a heartbeat. Thank you for your great service.

Missy in Kew

Nov 26, 2012

The service team at Heiser West Bend has been outstanding every time I have worked with them this year. I have an older model SUV and and seen them frequently. They have worked with my schedule- kept me informed- and stand behind their work. Chris from service has been very helpful and upfront with my vehichles issues. Tech AJ took the time on a Saturday to discuss differential diagnosis and along with Chris, pull up literature about my vehichles issues and we talked through what would be a good starting place. Highly recommend to everyone! And the newly remodeled facility is beautiful.

sweetgirl

Nov 23, 2012

I would like to thank Heiser for having the best people I have ever dealt with in the automotive industry. Service was great and the willingness of Heiser to work with my budget is very much appreciated. I will forever be a Heiser customer. I want to give a special thanks to Chris in service. He was my service contact and did a great job keeping me informed and I want to say thank you to him.

Wilson

Nov 21, 2012

no pressure great place to buy a car Jim Ray is a great guy to deal with

Erik A

Nov 20, 2012

Everyone was extremely nice and helpful. I used to hate car dealers but these people showed me that customer service is still alive. Everything was great!!! All dealers should take lessons from this one.

ESHOES

Nov 20, 2012

It is hard to find honest people in this world but I must say I have found not one but a whole organization of them. I dealt with Christopher Feavel in the service department and he was great. He kept me informed about the what's, why's, when's and how's regarding my vehicle. He even gave me a list for the next 50,000 miles of services that would be needed and advised me what each one was for. Everyone there is so nice and the cookies and coffee are delicious.

Jennifer Stoffel

Nov 20, 2012

I am very pleased with the service I recieved at Heiser. My salesman was Nick Heilman. He was very friendly and knowledgeable. I came back 3 times and ended up with a brand new chevy cruze. Nick was also very polite which I appreciated. All the salesmen said hi,hello, etc even though I was working with Nick. The facility is awesome and comfortable.

JimW. - contractor/builder

Nov 20, 2012

Great customer service. Clean facility, organized. Timely purchase process. Enjoyed working with Jim Ray - product Specialist. Car was ready and waiting when we arrived. Felt we got a fair deal as well.

Karen K

Nov 20, 2012

Very nice to deal with and car was done on time Thank you

matt zimmerman

Nov 20, 2012

friendly and courteous to deal with

Patricia

Nov 20, 2012

Knowledgeable, friendly and courteous staff. Made the buying experience enjoyable and stress free.

POO_BEAR

Nov 20, 2012

WOODY WAS AWESOME AND IS SUCH A NICE GUY!

Ron and Denise

Nov 20, 2012

Purchasing our last car was the way things should be buying anything.Everyone did all they could to answer all our questions and follow up on things to make you feel your purchase was important.The way things use to be done.

This is stupid

Nov 20, 2012

Buying this vehicle was the best experience i have had. Talk about service. I had sales and tech people explain every detail i had questions about...and they had great understandable answers! PS: I was going to pull the plug on my review because you asked for my email. Not good. I do NOT want ANY coresspondence from cars.com.

CORRIE MICHALSKI

Nov 19, 2012

THESE PEOPLE REALLY GOT IT TOGETHER FROM SERVICE TO SALES THEY ARE #1! CHRIS REALLY IS A NICE GUY AND HELPED ME SO MUCH...

KarenA

Nov 19, 2012

Woody was a very helpful and pleasant person, who did everything possible to make sure we got an excellent deal. We were very much satisfied.

MOVIE_FAN

Nov 19, 2012

MY MOM WENT INTO THIS SERVICE CENTER WITH A QUOTE FOR OVER $3000 FROM ANOTHER GARAGE. WE WANTED A SECOND OPINION AND THANK GOODNESS WE DID. THE REPAIR WAS ONLY $585 AND IT WAS NOT AT ALL WHAT SHE WAS TOLD PRIOR BY THE OTHER GARAGE. THANK YOU HEISER IN WEST BEND FOR NOT TAKING ADVANTAGE OF MY MOM.

Semperdad

Oct 29, 2012

Dear Sir; I have recently had the opportunity to buy a used truck from one of your facilities ie, Heiser Chevrolet Cadillac of West Bend. I would like to start out by telling you a lil bit about me, I am a single dad, divorsed , and work very hard for that which I have. I believe in better days and good people, I also believe in honesty, and true buisness men. I tried to find a car numerous times in a price range I could afford, so that I might be able to give my currently driven car to my son and exwife, so now he has a new car then I, as I gave them my 2006 Cobalt for what was owed well below market value. I bought a 2003 Chevrolet S10 crew cab 4wd from your store in WB, numerous things went wrong within days of the purchase and I placed a call, I was asked to bring the truck in, your store corrected all the known problems. Now of course because it is the wknd now my airbag sencing lights keep activating shutting down the airbag system or whatever that means go figure, sometimes cant win.I am telling you this because over the years I did buisness elsewhere and it was about the sale and not the service after. Heiser Corporation has proven otherwise, never in all my years of car buying have I EVER had the service that I have had the good fortune of being the recipient recently from your WestBend store and facility, from Nick in Sales to Bob in Used car management, to the personel in service. Thank you and your Staff for restoring that confidence in the service end of the auto industry. Respectfully Yours Steven D Olig