Heiser Chevrolet reviews

shatoria brooks

Oct 28, 2016

place is nice and clean and mark worked everything out for me.....thank you

Dan Kohl

Oct 27, 2016

David Shepard was a very helpful and willing to work to make the deal and price of the vehicle managbale

BVDEW

Oct 26, 2016

I found my Volt online and was able to negotiate a deal without coming in. I came in that evening to sign the papers. I worked with Dave Shepard, who showed me my car and showed me how everything works. Great experience and easy work with the dealership.

Steve and Tiffany

Oct 22, 2016

They went above and beyond to get us in the truck we wanted at the price we needed. They were very detailed and gave us all the information we needed.

Cait

Oct 21, 2016

Mark was very helpful in the buying process, would recommend to anyone!

Michelle K

Oct 21, 2016

Mark is great to work with! He is friendly and the vehicle was exactly what he said it was. Thanks Mark!

schroeder, jeanne b

Oct 19, 2016

Was looking for a new car and my daughter suggested Heiser. Best decision I made this year. Found a 2016 Equinox on sale and got what I wanted for my trade in. Love my new Equinox. Thanks Mark Rouse!!!

Zak M

Oct 19, 2016

Dave was very nice and took good care of us. The truck is very nice. I like it a lot.

Sabrina Roser

Oct 18, 2016

David and Brian were super helpful today with me buying a car, made everything super easy and efficient

DEANO

Oct 17, 2016

Mark and the whole staff are GREAT!! I will be back!

Dianne James

Oct 17, 2016

Experience was great from start to finish. Everyone was very friendly. Our salesman did a very thorough job of going over the new vehicle. Very pleased.

Tammy from Franksville

Oct 17, 2016

Mark was extremely helpful and patient in finding us a great vehicle that fits our needs

Samantha B

Oct 14, 2016

Dave Shepard is very straight forward and knowledgeable! I never felt the need to haggle or anything like that. The buying process was very quick and easy and I love my 2017 Chevy Cruze Hatchback!

AMY WUNDER

Oct 10, 2016

DAVE IS ALWAYS VERY NICE AND HELPFUL WHEN WE ARE HERE.

roggie01

Oct 10, 2016

Took my 2016 Cruze in for its scheduled 7500 mile routine maintenance- oil/filter change, tire rotation, & 21 point inspection- and was in & out in about 30 minutes. And they gave it a good wash, too!

Jon Giandinoto

Oct 7, 2016

Excellent experience with Dave Shepard. This is my second purchase with Dave.

VP

Oct 7, 2016

I came to Heiser looking to replace my vehicle. Each step in the leasing process was explained to me thoroughly. The salesman was very personable and worked to find a vehicle that met my needs.

John M

Oct 6, 2016

This is our third Chevy vehicle that we have purchased from David Sheperd. He is a professional salesperson. All three of our purchase experiences have been very positive.

Craig W.

Oct 4, 2016

Dave Shepard (Sales Rep) and Rich Brusky (sales manager) were both excellent and kept me well informed about the sales process and the status of my order as the car was being built and delivered.

greatcustomer

Oct 4, 2016

Mark was great to work with. Very knowledgable and courteous.

David Shepard

Sep 29, 2016

Dave was very helpful and informative. We felt very well taken care of.

Crissy N

Sep 26, 2016

Mark was a very helpful and a honest person who understood my perspective on what was the perfect car for my budget and as a first time buyer. He definitely took the time to explain and help understand on what would be a good and reliable car for me. Definitely would come back and bring others to him!

Frank

Sep 21, 2016

First time working with Heiser Chevrolet and their customer service great, staff was very friendly, and the buying process went smoothly.

kdaiker

Sep 21, 2016

Great salesman! Couldn't beat the price. Overall satisfied customer.

Mandi

Sep 21, 2016

Mark was great to work with! He was very accommodating and tried to expedite the process as much as possible!

Amanda

Sep 20, 2016

Mark was very friendly and did not pressure me. He was straight forward and made me feel safe about buying a car from him

heizer chevy

Sep 20, 2016

great working with Mark, he was very nice, & pashent

Maria & Joel Perea

Sep 20, 2016

The process of our "First Time Leasing" went super smooth. Our sales person "Mark Rouse" was super helpful and honest throughout the whole leasing process . I would definitely recommend Heiser Chevrolet to everyone, for all your purchasing and leasing needs.Thanks again Mark, for all your great help!!!

Rachel

Sep 19, 2016

Mark Rouse was knowledgeable about the vehicle I ended up purchasing. He did a great job of explaining everything about the vehicle and answered all the questions I had too. Delightful to work with through the process of the purchase. I was impressed with his constant positive attitude. I would recommend new customers to seek out Mark as a salesman.

Elizabeth Pancratz

Sep 17, 2016

Dave was great to work with. Complete transparent, easy experience. Walked me through everything from paperwork to my bluetooth setup. Would definitely work with Dave again!

XUYE WU

Sep 17, 2016

good service and experience. I will definitely recommend this dealer to my friend

Joe Pluta

Sep 15, 2016

very satisfied with the purchase of my truck with the assistance of Dave Shepard

Chuck

Sep 14, 2016

Mark Rouse provided great service with a great attitude and will come back in a minute for another vehicle when I need one.

Robert

Sep 13, 2016

The dealer ship was wonderful to work with especially the sales person Mark Rouse

Anthony T.

Sep 12, 2016

I would highly recommend Mark Rouse as a sales rep with Heiser Chevrolet. Extremely friendly and helpful from the time I walked in the door. Mark is highly knowledgeable and took his time in explaining all of our options before purchasing our new (to us) Cadillac STS.

Janet Kuehn

Sep 9, 2016

I just bought my third Suburban from Dave Shepherd and Heiser Chevrolet. He got me through the process quickly and spent the majority of our time together tutoring me on the new technology in the vehicle. Thanks for your patience Dave!

Dan Kuenzi

Sep 6, 2016

Purchased my second vehicle from Heiser and Jason Clark made it an enjoyable one. Normally don't enjoy the process but Jason was not pushy and helped me find the exact vehicle I was looking for. If you are ready to make a new car purchase, ask for him.

nick meifert

Sep 2, 2016

mark was very helpful and accomodating. made me feel like i was part of the heiser family.

Richard K

Sep 1, 2016

I was extremely pleased and Mark was a very professional gentleman. I would recommend him to anybody.

louise schaefer

Sep 1, 2016

Made the leasing process enjoyable. Very informative, helpful, and a pleasure to work with. I would revommend Heiser to family and friends. Will definitely return in the future.

Jason L.

Aug 31, 2016

I purchased a 2016 Suburban from Heiser Chevrolet this week. I drove almost 2 hours to get to the dealership I would do it again in a heartbeat. When I got to Heiser, Jason Clark, whom I had spoken to on the phone, was ready to show me a fantastic price on a phenomenal car. No monkey business as it relates to the vehicle or "special offers" that I did not qualify for. The price online was the price I was offered (before negotiating of course :). It was refreshing, given experiences I've had at other dealers. I will buy my next Chevy from Heiser, even it is a longer ride, it is totally worth it.

Barbara B

Aug 30, 2016

Friendly knowledgeable staff.Clean Facility.Would recommend to friends or family.

Michelle W

Aug 30, 2016

Mark Rouse our sales person was very kind and helpful. Would come see Mark again for our next vehicle.

Mike L.

Aug 30, 2016

Mark was very friendly and answered all my questions about the vehicle during my test drive. His support staff was equally cooperative.

Mary

Aug 29, 2016

Mark was a friendly and not pushy at all. He answered all my questions and is very easy to work with and pleasant. I would definitely recommend him to other people and definitely buy another car from him.

Jeff S.

Aug 27, 2016

Jason, Rich and Brian have always gone above and beyond to make sure my vehicle purchase experience is a pleasant one. They are attentive to my concerns and do what needs to be done to work out a deal that is beneficial to me and the dealership. They work hard to prove "Anything's Possible".

Lynn

Aug 22, 2016

Marc did a great job! He was thorough in explaining all of the different gadgets and how to use them . He answered all of my daughters and my questions last week

nthompson08

Aug 17, 2016

Brought my impala in for a recall repair and oil change. I was told the repair would take 3-4 hours so I scheduled my appointment for 8:45am because I needed to leave for work by 3:10pm, giving myself over 6 hours time for the repair. I told the service rep who was organizing the shuttle rides that I just needed to be back by 3, he assured me that was fine. 2:30 rolls along and I call them to see if we were on track in case I needed to arrange for a carpool with a coworker, again I was assured it would be fine and the driver would be leaving shortly. Received a call at 2:48 saying the driver was leaving in 2 minutes. Well, cutting it close here, I live 12 minutes from the service center, but I would be alright still. Once the driver got to my house at 3:05 I was told we needed to pick up another passenger. I told him I was gonna be late now and his reply was "Uh-Oh". That's it. Get to the service center at 3:46, received a "thank you for your patience" and my bill. Now I'm out a half hour pay, received an attendance point, and am ineligible for our quarterly perfect attendance bonus. I could have set up a carpool easily but didn't bother to because I was told I would get back in time, thanks a lot Heiser, great customer service.

Rick tow hauler

Aug 16, 2016

Mark Rouse has been extremely helpful. I had earlier looked at a used vehicle that did not meet my needs. He sent me examples of other trucks and pricing as they became available. After a month or so I was able to purchase the right vehicle at a fair price. This came after shopping many other dealers both in and outside the area. He did a locate for us to get the right vehicle.

Joshua Bachtell

Aug 15, 2016

I had an amazing experience with Heiser Chevrolet. They helped me find a car that was the best fit for me. I would definitely recommend this dealership to friends/family, etc.

Michelle R

Aug 15, 2016

I would recommend Dave Shepard to anyone who needs a car

Hilary

Aug 13, 2016

Very helpful and friendly - this is my first time buying a car and he did a great job!

abraham

Aug 6, 2016

mark rouse he did a great job.and we are really satisfied.

Theodore Theoharoupoulos

Aug 6, 2016

Mark Rouse did a fabulous job serving us. We highly recommend Heiser and their service.

Tim Blackwood

Aug 3, 2016

The salesman was very helpful every step of the way. We ran into a couple of snags, and he was able to provide alternate solutions. The overall buying experience was very pleasant.

Donovan C.

Aug 2, 2016

Brought suburban mid July, my salesman was Mark Rouse, very polite and patience, I would recommend friends and family.

LES

Aug 2, 2016

In Janurary (2013) they put a new quarter panel on my 2011 Silverado ( which I bought new there ) and paintedit. Now the paint is peeling off by the right rear wheel well, there is rust under the paint. They told me that it wasn't due to poor workmanship, but I don't think it was prepped right. They also told me it could be from salton the roads. I only have 37300 miles on the truck. I took it to another body shop for an estimate and they saidit wasn't primed before being painted.I would recommend the dealership, they did my service work. I would not recommend the body shop becausethey don't stand behind their work. Now it's going to cost me another $300.00 to fix it.

Cheryl Smith

Aug 1, 2016

Mark was knowledgeable, accurate, and friendly. He did what he said he would do. He was helpful and guided me through the process.

Frank

Aug 1, 2016

Mark Rouse did a great job and I am happy with my new Suburban.

Sheila Krueger

Jul 29, 2016

After my VW Beetle went up in flames I was in the market to replace it with a similar size vehicle to tow behind an RV. The folks at Camping World recommended a manual Chevy Sonic. A computer search lead us to Heiser Chevrolet. They found us exactly what we were looking for. Mark Rouse the sales consultant had the car waiting for us to test drive. He explained all facets of the car and was open to and answered our questions. We felt no pressure to buy but we did anyway. He met us at the door when we arrived to pick up the vehicle. All paper work and explanations were handled in a smooth and courteous manner and we happily drove off with our new car.

RippedOff

Jul 29, 2016

Completely lied to about the feautures on my vehicle, no wonder I felt so great about the price I was given, was told this vehicle had navigation and after a rushed demonstration of my vehicle before leaving the lot because "Mr. Fumo" was busy with other customers I found out the vehicle had barely any of the features I was told, no nav but a decent radio, none of the advanced safety features I was told about, lane departure etc . won't buy from Heiser again.

Cindy & Troy

Jul 28, 2016

My boyfriend and I went to Heiser and had Mr. Mark R attend us. He was awesome. He and his team made everything possible for us to purchase our New 2014 Chevy Silverado.... Thank you, Mark....

IrishEyz

Jul 26, 2016

Our lease was coming due and we were looking to get into a new 2016 Malibu. We shopped around. Heiser offered the best deal by far -- even better than our local dealer that we have done business with for the last 10 years. Jean Ross, Dave Shepherd, and the rest of the Heiser Staff were genuine, made us feel welcome and, most importantly, made us feel our business was valued. Our experience at Heiser was very refreshing. We will not hesitate to refer friends and family to Heiser Chevrolet in the future.

truman3232

Jul 22, 2016

I can't say enough about Dave Shepard and Rich Brusky and what they did to get me into my new Silverado. I would highly recommend this dealership to anyone. This is my second purchase from Heiser and I would not go anywhere else. Thank you to Jessica as well for making this painless, Thanks again

jimhanke

Jul 21, 2016

George was very friendly, helpful and easy to deal with. Any questions or problems I was having were explained and taken care of immediately by Richard Brusky and George Kroening. Left the dealership with a great deal and very satisfied.

Karla Harrison

Jul 21, 2016

David Shepard and Brain Crandall made buying my 4th Suburban very comfortable and easy. Made a great deal on my trade in and the cost of a new one.. We would recommend them to everyone...Thanks again you two...Karla Harrison

Randy P Rickman

Jul 13, 2016

Mark Rouse was my salesman for the purchase of my new 2016 Camaro. Mark delivered my new car with top notch service. Mark was very helpful from the purchase to the delivery of my new car.I strongly encourage any future new car buyers at Heiser Chevrolet to ask for Mark, you will be very impressed with the total experience of buying your new car.My total experience with Heiser Chevrolet Top notch!

Craig A.

Jul 9, 2016

I can't say enough good things about Jim Fumo as a Chevrolet Salesman. This is the second Tahoe I have purchased from Jim, and he makes the buying experience painless. He's funny along the way, and will work hard to find exactly what you are looking for. Despite the fact that I live in Green Bay and the car was in West Allis, he still made it seamless to transact. I am very serious that if you are looking for an SUV, car, or truck, it will certainly be worth your while to give Jim a call at 414-327-2300. You will not be disappointed. Thanks for another successful sale Jim. We love our Tahoe!!!

Ben

Jul 8, 2016

I was looking for a car online and they had the closest one. I ended up flying in to pick it up. Jason came to the airport himself to come pick me up. He went through the car with me and got everything setup. I worked with Jean prior to flying down to secure the car, get some questions answered, and get all the financing setup ahead of time. I couldn't have asked for a better experience.

JWK

Jun 13, 2016

I recently purchased my 3rd new truck from Heiser since 2005 and as usual was not disappointed. I've worked with Dave in purchasing all of my new vehicles and he has consistently been able to deliver. Reaching out to Dave about 6 weeks prior, he worked diligently to search for and eventually secure the exact vehicle I was looking for and at the price I was targeting. Many dealers may have moved on given my stubborn demands, but Dave stayed in touch throughout the process and was always optimistic that we'd find something to meet my needs. Looking forward to many more good years with Heiser and I would recommend them, and specifically Dave, to anyone in the market for a vehicle.

jimbojr14

May 25, 2016

We recently purchased a preowned Chevy Cruze and appreciated the dedication Jason and the Heiser team showed to helping us find our new car. Everyone was very friendly, knowledgeable about the vehicle, and willing to work with us to find solutions to any concerns.

Ridgerunner

May 20, 2016

I purchased a 2015 Camaro convertible from Heiser today. It was the best car buying experience I've had in my 69 years. Very friendly and knowledgeable salesman and finance manager. The internet rep was also friendly and prompt with her reply. I expect service on the vehicle to be as user friendly. Would highly recommend this dealer.

August23

May 14, 2016

Came in for an oil change. Everything was good. Mike was great like always. Same Old lady like always was in the office but as alone and took her five minutes of eating her popcorn to realize I was there. Tries to pay for my work and she has to dig through a stack of papers on the printer before even finding mine. Muttering under her breath. Looked around for a manager couldn't find one.

Sally Dehlinger

May 2, 2016

We were looking for a Chevy Captiva in a Red / Maroon color and Heiser Chevrolet happened to have the one we were looking for. After making a phone call the night before, we talked to Dave Shepard about the Captiva, we decided to make the 150 mile trip from Stevens Point with our 1996 Chevy Blazer with 191,000 miles on it. When we met Dave, we felt like he was one of us and we are in our 60's and we could relate very well in our conversations. After taking the Captiva for test ride, we decided to buy it on the spot and trade in our 1996 Blazer which we had for 12 years and gave us many good years of service on the road. We hope that with our Faith in our Lord, the Captiva will give us many good years to come too.The sale price was just we were looking for and we were happy with the trade in value we got.We drove off the lot heading back to Stevens Point knowing we were happy with our deal and the way Dave Spepard handled everything so professionally.We THANK YOU Dave for making our day with you and our new 2013 Chevy Captiva a very PLEASANT one.Don & Sally DehlingerStevens POint

happydriver

Apr 30, 2016

Jason is friendly, listens to your needs and does his best to make it happen. Brian Crandall worked with us to get a vehicle within our budget. We just picked up our third vehicle with Jason's help. We will be back.

RONE

Apr 29, 2016

From start to finish... an enjoyable experience! Friendly, Knowledgeable and Easy Going... (Thank you George and crew)I love my previous Chevy's and I love my new Malibu.This is the first car purchase since I've been retired, and I was expecting to get a nice car, but not the one I really wanted. S T O P .... George heard this and immediately said, "wait a minute, maybe we can put you into the car you want; for the price you want". (AND HE DID) He knew I wanted this Malibu and I knew he wanted to help me COMPLETE the deal. The combination of those forces resulted in an experience second to none. Thank you Heiser Chevrolet and thank you "Everyone" who helped make this dream come true. [HOW'S THAT?] [ c o m p l e t __ ]

Adam R.

Apr 28, 2016

Brian and David went above and beyond for me to get me out of my old loan and into my 2016 Cruze Limited. They did what I felt was the impossible, they kept my payment low and did their best to keep my out of pocket cost to a absolute minimum. These guys will go above and beyond for you to make a deal that works best for you and your family.

Shanika1530

Apr 26, 2016

The service there was impeccable I was greeted and welcomed when I first came I have a Chevy dealership very close to my home but glad I drove out here it was well worth it this has become my new place to call home for my car needs

Chevy Lover

Apr 21, 2016

David Shepard worked to get us a deal on the vehicle we came to look at. Even though we had told them what time we would arrive and that we were under time constraint the car was not ready to look at and they were somewhat surprised we were there. The initial offer on our vehicle was an insult to us because it was so low and the man sat behind a computer in sight of us and made decisions that David had to convey to us and the manager never came to talk with us. The general manager Brian came to help with the deal and was personal and got the deal done. We have had a generic email checking on us in a week since we bought vehicle.

gail1111

Apr 14, 2016

My Chrysler van needed to be replaced. Seeing as my daughter has bought 2 cars from Dave, I didn't need to waste my time going somewhere else. I got what I needed, even though it took me a while to decide, Dave was extremely patient and helpful. I am impressed with the relaxed and family like atmosphere at this dealership -- EVERYONE is pleasant and professional. there were absolutely no hassles

Wendy Meye

Apr 12, 2016

My husband and I had a wonderful experience with Heiser Chevrolet and Dave Shepard, our sales consultant. He was extremely knowledgeable and helpful with our used car purchase!

Joe Wolf

Apr 8, 2016

My buying experience at Heiser was stress-free and pleasant. It had been a while since I purchased a new vehicle (1999) and was a bit tentative about such a major purchase. Jameel Rashada and Ramon "Choko" Alvarado put me at ease and thoroughly went through all of my options and choices. At no time was I ever left in doubt about any questions I had.

SCOTT JOHNSON

Apr 7, 2016

Truth be told , Heiser Chevrolet was not the first Chevy dealer I visited ! However Heiser was the dealer I bought from and glad I did. 'Big Dave' the sales pro went out of his way to satisfy my demands. Even went so far as to drive to another state to get the Colorado I wanted. The staff there , Maureen , Brad , all go out of their way to answer questions and help you any way they can. Lookin' for a Colorado ; do your research , compare , then stop in at Heiser Chevrolet. You'll be sold and taken care of.

Dennis

Mar 31, 2016

When I came in to see a truck for sale I was meet by Jason Clark, salesman. I found him very helpful and the rest of the sale staff made the sale of the vehicle very stress free.

deacon js

Mar 31, 2016

Jason Clark very friendly, courteous, knowledgable. Did what he needed to do to earn my business. Would recommend him to friends and family. He made arrangements to watch our baby while we were doing deal.

Timothy

Mar 31, 2016

Jason was amazing in helping me get acquainted with my new Colorado.he new everything, answered every question and followed up a few days later.

VanessaMae

Mar 28, 2016

Jameel was really great to work with. He showed me alot of really great options, but let me make my own choice. He was very knowledgeable and went the extra mile. I would definitely recommend chatting with jameel about your next car purchase, it was a very positive experience.

mam

Mar 27, 2016

This is second Equinox I leased in three years. I have been very pleased with the experience at Heiser Chevrolet. Like three years ago, Jason Clark was very helpful and accommodating. I got exactly what I wanted for the price that worked for me. Now if only the paper work process could be sped up a little! Thank you.

Dave44

Mar 23, 2016

We were very happy with Brain Crandall and Jason Clark. They did a great job on getting us our two new vehicles that we order in a timely manner. I would definitely recommend Heiser Chevy to my friends and family. They took care of all the paper work from our old vehicles and new ones. I will be going back to them for my next new car and so on. P. S. We love our cars.Thanks

Pamm828

Mar 21, 2016

Heiser is not your typical, stereotype dealership. No one "hounds" you - they all simply assist you and each other. Willie & Kate are the BOMB! If you want a PLEASURABLE auto purchase experience, I recommend seeing Willie at Heiser!

Toddl

Mar 17, 2016

Very happy with the service.Jameel was very nice to work with.I would refer others to Heiser.Thank you for a great deal and we will enjoy our new traverse.

Tekey76

Mar 14, 2016

Very pleased with the service. Jameel Rashada was very pleasant to work with. I would refer others to Heiser. They are the best. Thank you.

William

Mar 14, 2016

I went into Heiser after reviewing a few of their 2015 Chevy Sonics online, and both Brad and Jameel helped me select the exact vehicle I wanted. They were consumate professionals and not overly pushy salesmen. I felt welcome to take my time making my decision, and very much appreciate their guidance. My wife will be in the market for a new vehicle in a few years, and I know where we'll be going!

Rbar10

Mar 10, 2016

After visiting Heiser this week, I couldn't be more pleased with the Chevy Cruze I decided to lease. Jason in the sales department listened to my car wish list and got me set up in a car that had some great options and fit right into my lifestyle. I can honestly say I was dreading going car shopping on my day off, but Jason and the whole team at Heiser had me driving off the lot, feeling comfortable in my new car and with my purchase in no time.

Chaseme22ssl

Mar 9, 2016

my first phone call spoke to sales staff explained my situation indicated the vehicle I was interested in. They where honest up front and attentive to what I was looking for. Drove from MADISON to test drive car had a warm welcome upon arrival needless to say a short time later purchased the vehicle.

Wdyson87

Mar 7, 2016

David Shepard was the first to greet me at the door he asked me questions on what I wanted of my vehicle and payments.AS soon he had a understanding of all of my expectations he made it happen it was a great experience and I hope to work with Dave again in the near future.

cobrat

Mar 5, 2016

Willie Lemle is the friendliest, most honest, most straightforward sales associate I have ever had the pleasure of dealing with at an automotive dealership. He told us when he could have the vehicle we wanted ready for us, explained everything about the vehicle, and was ready to answer any questions we asked. Thank you, Willie. We'll be back.

Purple89

Mar 5, 2016

David Shepard was very patient, listened well undestanded me and made me feel very comfortable where I was not forced to make an purchase gave me time and made sure my car buying experience went at ease. I can not thank him more than anything he went the extra mile to make sure he touched bases with me and made sure I was ok and that he was sure he would get me that vehicle as he did more then he was suppose to I refer David at heiser your go to if your looking into making a purchase soon or in the near future and I will continue to do business with him.

Cynthia T.

Mar 2, 2016

Jason Clark is the BEST SALESMAN EVER! He's really nice and easy to get along with. I told him my current situation ( with my finances) and he was very understanding, patient, and got me the best deal that fit my budget need. He explained everything and was very professional. I really enjoyed do business with Jason and the staff at Heiser Chevrolet. I'm so happy with the car I bought. Jason is my salesman for any car that I purchase in the future. Brian Crandall also played a big part in my decision to purchase my new car. These 2 guys are AWESOME! What a team! I will definitely be referring family members, and friends to Jason. Thanks again Jason for all you help! Cynthia

Iris

Mar 1, 2016

From the moment I walked into the dealership I felt welcomed and was treated with respect and concern for my desire to purchase the vehicle I wanted.

Lonewolf818

Mar 1, 2016

I patiently waited seven and a half hours to drive away with a different car. Two and a half hours after close. I was hoping to get a buyback on my problematic car, but wasn't able to, due to it already being a lemon (Don't buy from Joe Van Horn). I knew exactly what car I wanted before coming in. Brian and Jason did a great job helping me get that car. I got $5,000 trade-in for my old car ($1,000 more than CarMax offered). The remaining balance was added to the loan for new car. I don't like how Brad forces GAP coverage on everyone. After turning it down a couple times, Brian was able to give it to me by not changing my payment amount. The car is doing great so far. Had I not waited so long, I probably would have given a perfect rating.

Nancytwo

Feb 29, 2016

Dave Shepard made it really easy to purchase our second new car from him! Honest straight talk with "the best price I can give you" philosophy made it an easy decision to drive out of town - for a straight talking deal! Dave & Nancy

r&g

Feb 28, 2016

Dave Shepard was so helpful a few years ago that we went back to him again to purchase again. He listened to what we were looking for and found several nicely equipped used cars for us to look at and one was just right for us. We got a very fair deal and VERY nice customer service for all we talked to. The dealership was a lively but efficient place both days we visited. Dave sat with us in the car and explained all the features so we drove away feeling comfortable in our new car. We couldn't be more pleased with how it all turned out.

tom21mic

Feb 28, 2016

After a not so good experience at another dealership close to home, my husband and I decided to check this place out. We were blown away with the professionalism of the staff here. Everyone we worked with was upbeat, polite, and a real pleasure to work with. It is highly recommended that when purchasing your next vehicle, that you go talk to the incredible staff at this location in West Allis. They worked their magic to get us in the vehicle we really wanted, and we couldn't be more happy. We will most definitely be back in the future! :)

Kathy S, Oconomowoc, WI

Feb 27, 2016

Jean handled things promptly when I emailed in from the website. Dave followed up quickly and delivered the information I asked for in a timely and professional manner. He also explained all of the features of the vehicle before we left the dealership. Brad worked with us on the lease paperwork and answered our questions. And to top it all off, Heiser had the best price too.We will recommend Heiser in the future.

delphiwayne

Feb 26, 2016

Easy to work with. Knows his stuff. Very informative with his instruction of the instrument panel.

delphiwayne

Feb 26, 2016

The instruction about my control panels on the dash was very professional. I felt like as a customer that I was treated with the utmost respect.

kpa32377

Feb 26, 2016

Had a great experience buying a used truck with Dave. Friendly, informative, and he was helpful with all of our questions. Just an all around great salesman!

Ledward4871

Feb 25, 2016

We just purchased our third Chevrolet vehicle thru Heiser Chevrolet over the last 4 years with Dave Shepard as our salesperson. As evidenced by our return business, we have been very satisfied with Heiser Chevrolet in general and in particular with Dave Shepard. Dave is a pleasure to work with and a true professional. He works very hard to make sure that you are fully informed and satisfied before, during and after the purchase. I certainly will recommend this Heiser Dealership and Dave Shepard to friends and family.

dadscar

Feb 23, 2016

We have worked with Heiser Chevrolet every time we have purchased a vehicle. They have always provided us with the best deals and customer service. We did visit other dealers in the area, but, as always, Heiser won out. Thanks to Ramon Alvarado, our sales rep., for assisting us in our purchase.We will be back!

chevylover57

Feb 22, 2016

Everyone at the dealership was welcoming and friendly. Dave Shepard got us a great deal and made the entire experience a pleasure. We bought a car from Dave a few years ago and came right back the next time we needed a vehicle. He worked diligently to give us the best deal for our money! A real friend in the process!! Ill be back the next time I need a car!

jmsbaritone

Feb 10, 2016

Dan #1, the customer service agent whom I called and met the next day in the morning was supreme in his customer service professionalism. He answered every question I asked to more than my satisfaction. Nick in the parts department was the one who, because of his pleasant manner over the phone and through email, was responsible for me first going to Heiser Chevrolet in West Allis, WI. Dan #2, the driver who took me to and from my workplace was a gem in the pleasantness and conversation department. Ashley in payments at the end of the day was a bright star at the end of our respective work days--she, too, explained everything about the final payment in detail with youthful articulation and kindness. Heiser Chevrolet in West Allis is indeed the way to go when your car is crying for attention of any kind. Thanks so much to all!

MJhambone

Jan 30, 2016

Heiser Chevrolet has always been there for my family. Everyone is great to work with from the sales staff to the service department. I just picked up my new leased Silverado. I was only there for an hour. They are efficient and excellent to work with. I would like to especially thank Jason and Brian for everything.

mjhambone

Jan 29, 2016

Heiser Chevrolet has always been there for my family. Everyone is great to work with from the sales staff to the service department. I just picked up my new leased Silverado. I was only there for an hour. They are efficient and excellent to work with. I would like to especially thank Jason and Brian for everything.

erw1990

Jan 28, 2016

The dealership really worked with me to get me into a car for a monthly payment that I could afford. Friendly staff and a very convenient location.

Dianne

Jan 19, 2016

I called Dave Shepard and he sent me links to several cars in the parameters I had given him. He was very helpful when I visited the dealership and I bought one of the cars he had sent information on. I'm very pleased with his help and my purchase.

Sargesffs

Jan 7, 2016

From the first day we came to look at vehicles, through the purchase of accessories all the employees are extremely helpful and knowledgeable. Would recommend this dealer to anyone looking to buy a vehicle.

ysilas

Jan 5, 2016

I went in to buy a new car, I got the exact car i wanted and drove off the same day, With a great price and it didnt take long at all.

Woody12

Nov 28, 2015

I did not like new car dealers ! But a friend of mine go see Willie at Heiser! So I did and with Willie ,Brad & Cristina . It made new car buying fun again!. and no pressure or pushy involved! Thanks again Heiser Team.

Bradensharon

Nov 24, 2015

I had a great experience when buying my car. Jameel made it very easy I told him what I wanted and he got the job done, thanks Heiser Chevrolet for being there for me. All of you deserve a A+for the great job you did for me.ThanksSharon

Jeemin

Nov 23, 2015

From the buying experience to post sales support on service David is always there to help. Thank goodness for buying tire and wheel it saved me a thousand in a new rim and tire

X-RayGuy1980

Nov 23, 2015

David was the most straight forward, down to earth and friendly sales person I've worked with buying a car. I told him what I was looking for and he immediately started looking into finding the perfect vehicle for me. His attention to my needs was off the charts and he made the car buying process enjoyable and exciting. I felt taken care of from the minute I walked into the show room through the financing process and even after I took delivery and drove home. Kristina and Brad from Finance answered all of my questions and kept me comfortable with their knowledgeable and VERY friendly service. I can't begin to tell everyone how amazing the staff, financing and service team at Heiser Chevrolet are but I am definitely recommending them to all of my friends and family.

Onyx2015

Oct 15, 2015

Dave Shepard Welcomed my Husband & I at the door. I knew what SUV , I was interested in.he answered all of our questions.He made purchasing my new vehicle are fun experience . Kristina Beck, I've never met anyone in the FINANCE area of a dealership that FREINDLY.

cruze buyer

Oct 4, 2015

I had willie Lemle for a salesman and he was very helpful in helping me find the car i wanted in my price range without making me feel like he was pushing me to buy a specific car like most car salesman out there. He even took the time to come out and get me started with on star, setting up my bluetooth as well as being very knowledgeable about all the different buttons and gadgets. I would reccommend visit willie Lemle if you want a good car buying experience without being hassled. Also Jessica was excellent with all the paper work and was very polite to talk to.

tata26

Sep 26, 2015

I was delighted with the service that Jameel Rashada (sales consultant) have given me. He was very helpful with finding vehicle that fit my budget. I'm recommending him to anyone I know that may be looking for a vehicle. I also had a good time with the finance manager (Jessica Phillips). She took the time to work on my deal to make my payments affordable. I will be coming back to Heiser for my next car.

slor1031

Sep 8, 2015

With my husband out of town and my old car broken down, I thank George Kroening for all his help & encouragement. The dealership atmosphere was very friendly & welcoming!

aaronwycklendf

Aug 29, 2015

Dave Shepard really helped me figure out what I needed. He did his best and that means a lot. I'm a but clueless when it comes with cars and he gave me a good run of everything so I could understand.

HappyCamper

Aug 19, 2015

Dave Shepard made what I thought was going to be a stressful experience (finding and buying a car) a pleasurable and painless event. He was extremely friendly and helpful. The next time I need a car I will definitely make Heiser Chevrolet my first choice.

Gail Paschall

Aug 3, 2015

My salesperson, Brian Beyer, was friendly, patient and laid-back. He made the purchase experience easy and stress-free. I love my new Sonic.

GailP

Aug 3, 2015

My salesperson, Brian Beyer, was friendly and helpful. He shared information and encouraged my questions. His patience and easy manner made my experience as stress free as it could be.

mabickler

Aug 2, 2015

Greg Koss was a great experienced, and knowledgeable salesperson who was amazingly helpful. From start to finish he made the car buying process very comfortable and enjoyable.

Jayne Szymanski

Jul 20, 2015

I have gone to Heiser since I bought my vehicle.Great people especially Mike in service. He is always looking out for me and letting me know the best way to do things.

Nursebuyer

Jul 19, 2015

Great, easy purchase. Greg Koss was very knowledgeable, helpful and friendly. Low pressure sales approach while still being attentive. Was able to get in and out with the new car in half the time of my last car purchase at a different dealership. Would highly recommend Greg and Heiser Chevrolet.

Nursebuyer

Jul 18, 2015

Had a great overall experience; Greg was very knowledgeable, helpful and easy to work with. The entire process was low key/low pressure yet attentive. Took half the time to purchase this car than it did my last at a different dealer.

Jenny N.

Jul 10, 2015

Thank you for the extremely thorough cleaning of my vehicle inside & out! Everything looks amazing and my car looks brand new again! I would definitely encourage anyone who wants to shampoo their seats and have the floor cleaned/vacuumed to come here. Quinn Mihalski & Mike Catanese were fabulous to work with, and they make sure the job is done well. Thank you Heiser for taking fantastic care of my vehicle! I will definitely be back when it needs to be cleaned again!

Ted lassator

Jul 9, 2015

They did a good job putting my engine in but because my service rep is my daughter they had to be influenced by my daughter to get it done. I spent 4800. Got my Car on Friday 7/3/2015 try my a/c on Saturday didn't work told my service representative she made a appointment for me on Monday had it fixed. Heiser Chevy preform up and beyond my expectations. I would tell everyone about my experience that they have any trouble with their car go there.

denny2653

Jul 8, 2015

Greg knows his stuff but low key and good sense of humor. He understood what we were looking for and didn't push the high pressure button which i appreciate. I highly recommend giving Greg a call for anyone interested in buying a vehicle

Lisa's Cruze

Jul 7, 2015

Greg was straight to the point, honest and got me a great price on my new CRUZE. He heard what I could do and made it happen.

impela

Jul 1, 2015

My son leased a Colorado in March with Greg and at that time he was great. I decided to Lease a Cruze on Monday 6-30-15 and Greg was there to help me again that night we drove home our new car. The experience at Heiser and of course with Greg was an excellent one. I would recommend family and friends to go to Heiser and ask for Greg.

Happy Camper

Jun 29, 2015

Friday 6/26 we had our second experience buying a car from Dave Shepard at Heiser Chevrolet. He is one of the nicest sales people I have ever dealt with. Their Service Dept is outstanding also. Heiser has become my "Go To" dealership for all my auto needs

Firehawk001

Jun 24, 2015

Greg is a great salesperson. This is my second purchase in just over a year an I will continue to work with Greg and Heiser in the future. His sales approach is excellent. He is knowledgeable, easy to talk with. I also like the fact that he follows up on items however he is not over bearing like many sales people.

Happy Camper

Jun 24, 2015

I recently had some major issues with my brakes and made an emergency stop at Heiser Chevrolet. I was greeted by two very nice sales associates that were very kind in my stressful situation and got me hooked up with the service department. The service department folks were very helpful and knowledgeable. I would highly recommend to anyone to go there for both sales and service! Thank you to everyone there!

Mary

Jun 12, 2015

The people at this dealership were very friendly and welcoming. They answered my questions right away with no hassling or side tracking. Finding the used car I wanted was very easy and the process wasn't stressful nor took too long.

Barb

Jun 9, 2015

I had an outstanding experience at Heiser Chevrolet. I walked in and Greg Koss greeted me and wanted to know if he could help me. I asked if he had any Trax SUVs. He checked the computer and he said Red or Black. I replied Red and he got the keys and we took a test drive. We discussed money and trade in value. He respected my decission to sleep on everything and I made an appointment for Friday afternoon. I got a call from Brian Crandall reminding me of my appointment. I made it on Friday and we finished the deal.

Matt

Jun 9, 2015

First time buying a car from a dealership and it was a great experience. The staff at Heiser were friendly and very helpful. Dave Shepard was great to work with and I would recommend Heiser Chevy to anybody interested in car.

Apprehensive Shopper

Jun 4, 2015

Helpful, knowledgeable staff. I'm not fond of car shopping. Greg and the people at Heiser made it about as easy as I could have hoped.

VPothier

May 31, 2015

My intial interaction with this dealer wasn't positive, but once I drew the situation to the attention of the "General Manager" (Brian Crandall) the entire experience did a 180! Customer service was far beyond the "second mile" once Brian got involved. He asked Jason to take us through the car "delivery" and made sure we had everything we needed moving through the finance stage. Because of Brian, I would definitely recommend Heiser Chevrolet. He helped erase any stigma associated with buying a car. Bravo to Brian, Jason & Christina!

CAMARO

May 30, 2015

Had a great experience with David S. Knowledge on the product and existing offers is phenomenal.He was friendly and didnt push to make any decision.

Kp14atp

May 30, 2015

Everyone is there to help you out. They do not push you into anything they are there to guide you. It was outstanding service and the people could not be friendlier.

Deana from Greenfield

May 23, 2015

They rock!! From our sales guy Ruben to our business manager Kristina to the General Manager Brian. Customer service is top notch their and so helpful and friendly. Go see them you wont be disappointed.

MzBehavin24

May 22, 2015

I have always had nothing but positive feedback for all the work done on my car. Good quality work done, even on the 4th throttle body that was done today. Customer service is on point and I'm proud to take my car to Heiser to get it worked on. Hopefully, I'm done with my issues now and I won't have to see y'all for awhile. Dan in service advised me well on the issue at hand, and now I feel like an expert when it comes to looking for signs of a malfunction.

Ddoering1

May 13, 2015

Greg was the most helpful sales person I ever bought a car from!! Very easy to work with!!

Stacy

May 5, 2015

Greg Koss is an excellent leasing agent. I have been coming to Heiser for many years and am pleased to have found Greg to help me through the process. Everyone I encountered at Heiser has been nice and helpful! Thank You Chevy Heiser for my 2015 chevy cruze RS!!!!!!

beckyc78

Apr 16, 2015

Heiser worked with me to find a car that fit my budget. I was so impressed with the customer service from all departments from the sales floor to the finance department. They made me feel like they really cared about me and finding the best car and deal for me! I would highly recommend this dealer!!!

chararens

Apr 14, 2015

I came to Heiser go look at their 2012 Chevy Equinox. The process from start to finish was absolutely spectacular! Prior to this I had horrible service at a different delearship so it was nice and relieving to see customer service actually still exists. They even put the extra effort in to move the car buying process along faster and more efficiently. Everyone involved made me feel like an actual valued customer and that they truly appreciated my business. I will definitely be recommending them to anyone looking to buy or lease a car!

GMuilenburg

Mar 30, 2015

I came into Heiser to look at a specific brand of used car, the brand which was not a specialty of Heiser. The car was admittedly not the nicest or best car out there. Greg humored me by letting me drive it and told me honestly that I could do way better. He showed me some of the new car options I could get that were similar in size and functionality, at a lower price. He was really helpful and funny. No pressure. No haggling. Just honest. I would definitely recommend him to anyone looking for a car. Bonus...his nickname is Fancy Pants.

gmuilenburg

Mar 30, 2015

I came into Heiser to look at a specific brand of used car, the brand which was not a specialty of Heiser. The car was admittedly not the nicest or best car out there. Greg humored me by letting me drive it and told me honestly that I could do way better. He showed me some of the new car options I could get that were similar in size and functionality, at a lower price. He was really helpful and funny. No pressure. No haggling. Just honest. I would definitely recommend him to anyone looking for a car.Bonus...his nickname is Fancy Pants.

LJ2486

Mar 30, 2015

I came to the dealer from a bad situation with a previous mechanic and I could not have been more thankful for the job that they did! They were through, explained the problem and what they were doing and gave me all of the options so I could make an informed decision. To top it off, they were ridiculously fast too! Thank you!

Tim

Feb 14, 2015

I worked with Greg Koss and he was fantastic! He put me in my dream car and I can't thank him enough! He worked hard to get me what I wanted which wa a brand new Camaro!

Anne Hilgenberg

Feb 9, 2015

Brad was excellent. Before I walked in, I felt nervous and stressed about buying my first new but used car from a dealership. Brad help me feel at ease and made the experience enjoyable. He helped me find a Chevy Equinox in great condition with low mileage at a great price. Thank you Brad!

dmottman

Feb 5, 2015

I worked with Brad S. while buying my 2014 Silverado. Heiser gave me exactly what I wanted for my trade, and I received an awesome APR. Brad went to bat for me to make the deal. He worked hard to made sure every detail was taken care of. It was a great. Even after the sale, Brad came through again when I forgot some personal items in the vehicle I traded in... twice. Would highly recommend this dealership. The three day money back guarantee is nice too even though I love my new truck and don't need it. Thanks again!

truman3232

Jan 28, 2015

I would not go anywhere else. Great service department and the sales and finance departments are a pleasure to work with. This is our third vehicle we have leased or purchased from them and will not go anywhere else.

Jim Stencel

Jan 20, 2015

We leased a 2012 Malibu from Heiser and enjoyed it through the years. Lease was coming to end and received email from Greg K (fancy pants) inviting us in to discuss what might be our next vehicle. (I dread car buy with a passion - worse that pulling teeth). We visited Heiser and met Greg. He was easy to discuss the car business with, & easy to trust. He did not get into all the specifics of the vehicles available, just wanted to know what we were thinking, not pushing a particular vehicle. It got closer to lease end and we decided to visit Greg on what was possible with the purchase of a Equinox..............with no pressure, Greg offered to get us pricing. We purchased the Equinox that day.

sjp

Jan 8, 2015

My husband and I met Dave about 5 years ago when we bought our last car. Our experience back then with him was great and that's why we came back to buy our 2nd, but 1st new car from Dave. He was so patient, knowledgeable, and very friendly. He made our experience great once again. We really appreciated him taking the time and going out of his way to show us all the new "bells and whistles" on our new car. Everyone else we met at the dealership was great as well. Overall, we had a wonderful experience and would definitely recommend them to anyone!

cboy

Dec 27, 2014

I was in search of a new vehicle, I had searched online for weeks looking at many vehicles and Dealerships. Heiser looked to have some good deals on what I was looking for. I worked with Greg Koss in sales. Greg was very helpful in finding the vehicle I liked. Greg was also very accommodating to my schedule. Very pleased with service from start to finish. Highly Recommend! J. Willett

TG

Dec 26, 2014

I had the pleasure of working with Greg Koss. He has been in auto sales for many years and understands the sales process needs to be honest and up front but not in your face or aggressive. He shows you what you want, explains options, and then lets you decide on your decision.

Neajane

Dec 19, 2014

Hi have been to Heiser Chevrolet 3 times for general maintenance work and every time I have found the customer service to be EXCELLENT regardless of which service rep I've had to deal with. Most recently I worked with Daniel Gandt and his communication and service surpassed expectations. Their Preferred Owner program is also VERY worth it. Sign up and you'll receive some great credits for future service and purchases. Highly recommended!!

jkoepp

Dec 3, 2014

David was super detailed and awesome! He actually took the time to go over things that you should know about your own car and where everything is located. He had a lot of patience and seemed super experienced with it all, everyone was so great and nice.

2car1992

Nov 25, 2014

I have bought two cars from heiser and both experiences have been great I got two great deals on top of the top of the line service and friendliness of Dave Shepard you can't beat the price. My whole buys cars from Dave and will continue to buy cars

bertajon

Nov 21, 2014

Mike Catanese, Service Advisor at Heiser Chevrolet has handled my service twice in the last month. I am extremely pleased with the service. Having been in the service industry most of my life, I realize that it is not easy to deal with people at times. Mike always seems to have that smile on his face. It is people like this that make people return again and again. Thank You Mike Catanese !!!

stitcher81

Nov 18, 2014

Dave Shepard, our salesman, is the best. This is the second car we have bought from him. He listened to what we were looking for in a car and then searched the area to find just the right match. When we arrived to finalize the purchase, the paperwork was ready to go and he spent as much time as we needed to go over the features of the car. I would highly recommend Dave and Heiser to any of my friends.

ekr917

Nov 12, 2014

We worked with Dave Shepard to purchase a certified pre-owned vehicle; he made it very easy and comfortable for us. He didn't push us to finalize the deal until we were ready, which was much appreciated. Dave and management worked to meet us at a figure that worked for our budget and Teresa in Finance surprised us with a super interest rate. We would recommend Dave and Heiser to anyone looking for a Chevy vehicle.

mark.stake

Nov 11, 2014

This is the second vehicle we purchased from David Shepard and Heiser Chevrolet. Both experience have been excellent. Dave had to work a little hard, or wait a little longer on selling this second vehicle to us. We went in a couple of months ago, but the pricing didn't work out to a payment I could afford. Dave and Heiser management didn't push, just said they would be there when we were ready. This was a huge reason a couple of months later I contacted Dave and we closed the deal on the new vehicle. This experience plus the great customer service we get every time we take a vehicle in for service is why we won't go to another dealership. Special Thank you to Kristina who got us through the paperwork signing in a timely manner so I could get out in time to pick my child up from an event. Just another example of great customer service.

dignatowski

Nov 7, 2014

Daivd Shepard took very great care of my mom and me. I hadn't bought car in ten years and David made my experience very comfortable. He explained all my options in the vechile i was intersted in. He was not pushy like some sales people are. When I picked up my vechile he explained everything to me and my mother and answered all our questions. Kristina also took her time with us explaining everything to us and Brian came over and talked to my mother and I. I won't go to another dealership..everyone was very friendly and helpful.....Thank you Dave, Kristina and Brian for take wonderful care of my mother and me.

Sam P

Oct 14, 2014

I was very happy with the quality service I received here. Greg Koss was a resourceful salesman who really understood what I was looking for. He took the time to answer all my questions and really give his honest opinions of what he felt would fit my needs. I bought a Chevy equinox and love it. The process was easy and I am satisfied. I would recommend people to this dealership.

Terri Dee

Oct 2, 2014

Brian and the staff are a welcome addition to buying or leasing a car. Brian spent time walking us through the process and explained everything. We will definitely be back at this location to do more business. We are very satisfied. Thanks again for your help.

J O'B

Oct 1, 2014

Greg Koss went out of his way to locate the specific vehicle I was looking for. This, I'm sure is no easy task for a model at the end of it's production year. I am extremely satisfied with my truck, the staff assistance and their attention to my needs and wants. They were helpful and well informed of the services offered through the dealership and manufacturer. Looking for a used truck and ended up with a new for less. It is more than I expected.

jonsohns

Sep 30, 2014

We were very pleased with ardeen sneesby. He was very helpful in helping us pick a used car. He pretty much explained everything about our purchase and the car.

The Larsons

Sep 29, 2014

Both the salesman and the manager were very attentive to our needs. They helped us find a great car for a great price.

MAKETT

Sep 27, 2014

Jim Fumo was a very good salesman....informative....good sense of humor...no pressure. Not only showed me the cars I wanted to see but showed me around the dealership. Introduced me to Rich Brusky(new car manager). Those two worked very well together finalizing my deal.....loved every minute of it. I also met Jeff Wenzen(used car manager) who introduced himself. Jeff was very personable when I came back the next day to have a few questions answered about my new car.Met the service dept. guys and Dan Gnadt took time to explain more about the workings of my 2014 Impala. When I asked him why I should use their service dept. rather than one closer to our home, he talked about the wealth of experience in the service dept and what an expert job they do.Went next door to the parts dept to ask about washing the car and both guys there gave me information on the best products to use.Kristina & Chris in finance did a great job too answering questions and making the financial part of the project a seamless transaction.Had a great experience at Heiser Ford on Prospect Ave years ago and it's only gotten better at Heiser Chevrolet.Thanks guys....keep up the good work!

solson58

Sep 24, 2014

Brad was very helpful when i was bought the car but was not pushy when i just started looking on the lot. Thank You Brad.

Chevy Tony

Sep 22, 2014

We bought our new 2014 Equinox from Heiser and worked with Greg Koss. We got excellent service. We wanted certain things and a specific color so it was tricky to find one but they did not stop and found exactly one with all we wanted. It all worked out great!

Rick Salvhus

Sep 8, 2014

My wife and I bought a Nissan Pathfinder from Arden and we could not be happier about the whole experience.Arden was professional and fair and very knowledgeable.We also worked with Chris in finance and that too could not have been better.I will definitely come here again when I need my next car.

Ken27

Sep 5, 2014

This was the best new vehicle experience I have ever had. Everyone was very friendly, made me feel like family. The staff was very knowledgable and helpful. I would definitely recommend this dealership.

karen.erdmann

Sep 4, 2014

The dealership was very pleasant to us and highly professional. We highly recommend Heiser Cheverolet, West Allis this dealership to anyone wanting to buy a vehicle!

edward.tierney.52

Aug 31, 2014

Everrything was well organized, friendly, Business/financing department did everything possible to secure the best rate for me.Jason Clark went out of his way to make sure every question answered about my new vehicle before I drove away.

heicam

Aug 24, 2014

We have had such a wonderful experience with all involved at Heiser they made us feel like family.We had a service issue with our car that started over a year ago. We had this issue fixed we thought & the issue came up again a few months later. Heiser & GM tried diligently to fix the problem with the car. We worked with Quinn, Dan & Brian. After many hours of hard work & thought into this problem they were always considerate to us even when we got so discouraged & frustrated because they could not figure out how to fix this issue. GM made a decision this was not fixable and offered to buy back the vehicle. We took the offer & purchased another vehicle. This was a three month process from beginning of trying to fix it to the repurchase, to buying a new vehicle. We have never worked with such caring people in our life. We could not have asked for better service & people to work with. We are very very HAPPY in the end,

sharon.haak.77

Aug 20, 2014

Heiser is a dynamic Chevrolet Dealership! A team atmosphere. We have purchased two used vehicles there, both great Chevrolet's from great Heiser people! Excellent!

stottdc

Aug 19, 2014

I found a 2014 loaner vehicle on line for a reasonable price. When I arrived at the dealership the vehicle was in the showroom. The inside of the vehicle had an unknown white substance throughout. There was obvious damager to rear bumper from some sort of collision. Manager said he would fix vehicle to our full satisfaction. We arranged to pick up the vehicle 10 days later (having been told this would be plenty of time to clean and repair the vehicle). After 7 days we received a call saying the vehicle would not be ready. We postponed picking up the vehicle for 2 more days. Again, we received a call stating the vehicle still would not be ready. Because of this I had no faith in the dealership's word or ability to perform work when promised. Needless to say I cancelled the deal and chose not to work with this dealership. Throughout process the salesman was very helpful and accommodating and this incident does not reflect our experience working with him.

rbrusch910

Aug 6, 2014

My husband and I have been searching for a vehicle to meet the needs of our growing family. We've been to a few dealerships recently and left due to the level of service. We came to Heiser and received excellent service from the moment we walked onto the lot! Dave was extremely helpful in assisting us with the vehicle we were interested in and answering all of our questions and concerns. He made us feel like he genuinely wanted to make sure we left with exactly what we wanted for a good value, and that is exactly what he did! Chris in finance was also very helpful and was able to get us the financing that met our needs. I will definitely come again next time I am looking to purchase a vehicle and will refer Heiser to people I know. Thank you!!

nonsuch

Jul 19, 2014

Heiser Chevrolet had a number of HD trucks I was looking for. No pressure sales and willing to work with me to get a deal done that was satisfactory for the both of us. Brad and the sales managers Brian and Jeff made this one of the best vehicle buying experiences to date.

Life-long Used Car Driver

Jul 17, 2014

George Kroening is a very comfortable salesman to work with, and the whole Heiser team presents a great vehicle to purchase. The used vehicle we purchased was well reconditioned by Heiser before it hit their lot, so we did not have to worry about lube/oil change/oil filter, tires, lights, belts, safety features, or cleanliness of the vehicle. The price was excellent. And we know we have a solid, safe, comfortable car which can serve us for years. George was great listening to our needs and concerns, giving us time to have a thorough test drive, walking us through all of the paper work, showing us in a pleasant and casual way all of the services and people Heiser has for us, and making sure every detail of the car was just right for us. George is a great salesman to work with, Heiser has quality cars to sell, and they stand behind their product to make sure the customer is satisfied. Thank you George and Heiser for the car we are now enjoying.

nphgroth

Jul 9, 2014

I gave Them A List Of What I Wanted And The Price I Wanted To Pay. They Went Out And Found What I Wanted. Very Friendly As Well.

bobsacct

Jul 4, 2014

I had researched the deal I wanted and got it without any (bull). George really knew the product and made the experience painless. The number of cars I had to choose from exceptional and you could tell who ordered them knew what a Camaro buyer wanted. I had three color examples of the exact car I wanted. Thanks Heiser !

jbbandalin

Jun 28, 2014

Heiser Chevy gave me the best car buying experience I have ever had. Often as a woman, you are treated differently during this process but not here. Brian, Jason, Rich, Kristina, Mark Brussard and Katie Murphy made this the best, easiest experience I have ever had. I am so happy to be back in a Chevy and the Traverse is the right vehicle for me and my family. I love driving it!! It is comfortable and exactly what I wanted. I can't thank all of you enough. I felt like a member of the family by all involved!

freitag16

Jun 19, 2014

Dave Shepard and rest of staff so helpful! Exactly what I was looking for, so drove 2 hours to get, and would do it again!

MjRy2523

Jun 19, 2014

I walked with vague ideas of what I wanted and a set price range and Brad was very helpful. I had a good experience, I had my son with me and Brad was extremely accommodating and friendly. I had a bad buyers experience last time and this has really changed my opinion.

Erik

Jun 17, 2014

I had a wonderful experience buying a new Cruze with Greg Koss as my sales consultant. Greg went out of his way to overcome technical obstacles, and because of that I was able to save a significant amount of money on the final price of the vehicle. I love the new car, and the attention that I received while shopping at Heiser by Greg and the other staff members. I would recommend Greg and Heiser to anyone who is looking for a new car!

garykelly

Jun 16, 2014

The four people I checked above; Rich Brusky, Dave Shepard, Kristina Beck and Brian Crandall went way out of their way to ensure that I was able to get this vehicle as they are constrained. They also took special personal attention to the preparation of the car for delivery, preparing it exactly like I prefer to receive it. Dave Shepard took a long time with me explaining the car's features as it is very different from any previous Corvettes I have owned. Kristina Beck was very courteous, professional and knowledgable in processing the paperwork to complete the purchase.

jimwesterman

May 28, 2014

My experience with Greg Koss at Heiser Chevrolet in May 2014 was phenomenal and easily the best interaction I've ever had with a dealership. Throughout my process of acquiring a 2015 Tahoe, Greg was patient, thorough and extremely helpful. Most importantly, he was responsive; he made it easy and was real. He asked the right questions and listened in order to find the perfect vehicle for me. I would definitely - and highly - recommend Greg at Heiser to anyone in my family and all my friends. Sincerest thanks!

jimwesterman

May 27, 2014

My experience with Greg Koss at Heiser Chevrolet in May 2014 was phenomenal and easily the best interaction I've ever had with a dealership. Throughout my process of acquiring a 2015 Tahoe, Greg was patient, thorough and extremely helpful. Most importantly, he was responsive; he made it easy and was real. He asked the right questions and listened in order to find the perfect vehicle for me. I would definitely - and highly - recommend Greg at Heiser to anyone in my family and all my friends. Sincerest thanks!

taxmsttt

May 27, 2014

I would Highly recommend Heiser Chevrolet in West Allis if you want the best service and great deals anywhere. My 8 year old truck was experiencing some breakdowns and I was in a real bind. Willie and Brian not only worked with me diligently to find the right vehicle for me to purchase but, also loaned me a truck that solved the predicament I was in. The sales staff are all friendly people who are very willing to help solve any of your vehicle needs. I was very impressed with their service and am very happy with the purchase of my 2015 Silverado 2500HD.

ChrisJenB

May 23, 2014

We came to Heiser Chevrolet on a Wednesday evening looking to buy a used truck we saw on their web page. Unfortunately the truck we wanted was sold the night before. A frustrating situation for us was professionally handled well by Willie & Brian as they went out of their way to help us find another truck. Who knew finding a nice affordable used truck with a cap/topper would be so difficult! They graciously explained the nuances of the used truck market. They found a truck at one of their other dealership lots and a newly traded in truck at the "reconditioning/certification" lot and brought both of them to West Allis Chevrolet lot for us to test drive on Saturday. We live in Madison and I'm glad we made the trip to West Allis. Willie was very knowledgeable and pleasant to work with. Plus he had a great sense of humor and charm which helped "seal the deal". Every employee smiled and said hello, provided idle chit chat and laughed at our jokes; being treated so well made us feel like we were part of the Heiser family! The only down side to this purchase was it took a total of 4+ hours for the sale to be complete from beginning to end. The longest wait was the financing and I wished Chris would have kept us in the loop in a more timely manner.Thank you to the Heiser Chevrolet team for making my husband happy with a new truck! ~~ Jennifer

C & D Knapp

May 16, 2014

Our experience with George at Heiser Chevrolet has been a joy. His professionalism from the start was evident. Very friendly staff. The car buying process was easy and quick. We would not hesitate to purchase from this dealership in the future.

jon53172

May 15, 2014

I am so glad I found this dealership. The staff is very friendly and helpful. I went in to look at a Malibu and ended up leaving with one at a great price. I felt like Jason really worked for me to get a price that made me feel comfortable. Kristina also walked me through a lot of the paper work and made sure I understood what it all meant. I love my new 2014 Malibu!! I will definitely be recommending my friends and family to Heiser Chevrolet.

Kristen

May 8, 2014

From the moment I drove onto the lot I knew I was in the right place. Greg Koss listened to what I wanted and showed me many options both new and used. His expert advise was truly appreciated and I am enjoying my new car. Kristina was great at taking me through the financial options and coming up with a package that worked for me. Both Greg and Kristina have wonderful personalities, know their product and made car buying a great experience for me!

braymik

May 5, 2014

This was by far the easiest, most straightforward car buy I have ever encountered! Phil Engle was not schmoozy, or pushy. He was down to earth, friendly, and very accommodating. Saw the car online at a fantastic price, talked to Phil on the phone, worked out a deal for my current car...1,2,3 easy as pie! I drove 2 hours out of state to buy this car and will do it again with my next because Phil and the Heiser team made it that comfortable and easy. 5 stars

T1ger1co

May 1, 2014

It's makes you feel more then good to see someone working so hard to satisfy the costumer, and get you just what you want not what they want you to have.

alissa1524

Apr 24, 2014

For not buying a new vehicle for a few years, the Heiser team definitely worked with me to meet my needs. Willie and Brian, did an awesome job working with me to have a seamless trade in of my 2005 Chevy, and working with me to get the right price for the new one. Thanks for working with me, I definitely will be coming back to Heiser in the future when we are in need to upgrade one of our vehicles. A very helpful team there and definitely had an A+ experience. My wife and I love our new 2015 Chevy Silverado. Thanks again!

dassoj15

Apr 18, 2014

I've been into the dealership for both to buy and service. Each time is meet with excellent customer service and great work. I've recommended the dealership and will continue to. Great work gentlemen.

Jules53

Apr 17, 2014

Greg "fancy pants" Koss and Rich Brusky went out of their way to make this deal go through. It felt like dealing with family. Any concerns my wife and I had were addressed ASAP.When I service my vehicle, I will stop in and converse. Witty Staff also.

rstorch50

Apr 14, 2014

Dave was very professional was not pushy. The car I wanted sold so he found a few for me to test drive. I found one he was the first salesman to show me all the features on the car. Overall a great experience.

westphal666

Apr 3, 2014

Brad and everyone we worked with were extremely helpful and friendly. Everything went very smoothly and we could not be more pleased with the entire process!

Melissa

Mar 27, 2014

I worked with Greg (you can't miss his fancy pants) when I bought my Volt. He is very knowledgeable about electronic vehicles and made what is usually a long, boring, sales process fun. Thanks for making this purchase my easiest car buying experience ever. Make sure to ask him about his pizza recipes.

Michael...cts4

Mar 27, 2014

Excellent experience. Jameel and Jeff were attentive to my needs and guided me through the buying process. Both were great to work with. Made a return customer out of me.

hnyb1998

Mar 27, 2014

I worked with Greg (you can't miss his fancy pants) when I bought my Volt. He is very knowledgeable about electronic vehicles and made what is usually a long, boring, sales process fun. Thanks for making this purchase my easiest car buying experience ever. Make sure to ask him about his pizza recipes.

dwagie

Mar 23, 2014

We came to buy a diesel pickup to big 5th wheel. We met Greg Koss who scanned the GM network to locate the p/u we bought. He did a good job explaining the features of the Silverado LTZ . Rich Brusky, the new car manager, had to wheel and deal with the Michigan dealership to get us the truck. Christina Beck handled all the paperwork when we signed the final papers and made us buy the extended warranty and the Zurich shield protection. We look forward to many years using the Silverado for many, many years.

Lenny

Mar 21, 2014

When ever we bring our vehicles into Heiser Chevrolet we have excellent service. Staff are pleasant and work well together.

AmyMeh

Mar 20, 2014

Brad was great from the start! We were told to come in and meet with another individual on a Saturday morning only to find out the other person didn't work on Saturday's and we just drove an hour expecting to meet! Needless to say, Brad was more than willing to help. He located the vehicle we were there to look at, drove us to the location where the vehicle actually was and gave us the opportunity to actually inspect the vehicle ourselves (even though it wasn't ready for the show lot yet). We really appreciated all the extra effort Brad put in with us! Any who, the rest of the sales experience was just as good.

Lailah

Mar 20, 2014

Very friendly and helpful got things done in a timely manner the sales person knew about the car I was buying and went over with me all I needed to know

Erikdavis

Mar 19, 2014

They worked with us on a trade in value that was way over what anyone else had offered and therefore allowed us to get into a new, more reliable vehicle. The process was speedy and we were walked through it with someone.

John H

Mar 19, 2014

Phil and Christina really made my auto buying experience comfortable and enjoyable! I will not hesitate to go back when the next vehicle purchase in my family comes up.

SharonandDaveH

Mar 19, 2014

We have been using Heiser Chevrolet for service for quite a few years. They have always be up front and honest about the work needed to be done to our vehicles and their prices have been competitive. They perform the service in a timely manner and we have always been treated with respect. Their service area is the best!

LindaG

Mar 18, 2014

When I changed jobs in 2004 I was happy to see Heiser directly across the street from my office window. So I began taking my car there for servicing -- just a minute's walk away. Since then I have purchased 2 new cars from Heiser. The last new car involved a trade-in and I was very pleased with the deal. I'm retired now and still very pleased with the service and friendly atmosphere at Heiser. This is a credit to the personnel at the check-in desk, the skilled technicians, and the bookkeepers. It is also a credit to the managers who make sure everyone is well-trained for their work. Since June, 2004 I have never been anywhere else for service. You are the reason for that loyalty!

Lisa

Mar 18, 2014

This was my second time to Heiser To lease a car from them and i would not go anywhere else. From our sales person Dave to the serrvice department and all in between this is a great dealership.

Pothole Queen

Mar 18, 2014

This winter in MIlwaukee = ruined tires. Your super service people explained the road hazard insurance to me. So glad I bought it -- I needed 3 tires in one month. Service is cheerful and quick. Thank you all!

mikefrom

Mar 10, 2014

Stopped in to test drive a possible new car. While reviewing pricing and options we mentioned a previous visit regarding a different model that we were unable to find six months earlier. During this discussion, Dave mentioned recent trade-in very much like our likes and needs. It was this trade in that we bought saving us the cost of totally new model, which would have been much harder to afford at this time.

JUDYKEYZER

Mar 5, 2014

Our experience at Heiser was amazing! We worked with Greg Koss very effortlessly! We described what we where looking for in the 2014 Chevrolet Cruz and he delivered. My husband is in the auto collision business in Walworth county, so it is very important to earn his approval! He was very impressed with the Heiser attitude. Our financing with Kristina Beck went very smooth. She knows her business and is an asset to Hieser. Tom & Judy keyzer thought it to be wiser to buy from Heiser and so should YOU!!! :)

jpeit59

Mar 3, 2014

I went in to replace my current auto. As soon as I arrived, I was greeted warmly and taken care of. The dealer, Jameel, went out of his way by giving me a tour of the facilities. And before the test drive began was extremely helpful in showing me the car, and some of the newer options that I wasn't familiar with. I got what I believe, was a GREAT price, on a beautiful car. From this first experience, I'm sure that when the car needs service, I'll be treated in the same manner by Heiser's service department. I would recommend this dealer, to family members and friends, looking for a new or used car.

GotWine89

Feb 27, 2014

I had initially gone to Heiser Chevrolet to assist my brother in purchasing a new car for himself. Heiser Chevrolet has been the main car dealership for most of my family for the past few years. The main sales and leasing consultant that was utilized for my brother's vehicle purchase was David Shepard. David had inquired about my vehicle and proposed some of the specials that were currently going on at the time. I had gained a quick interest in the specials as I needed a replacement on my vehicle in the near future. I had set up an appointment the following week to meet with David and go over some of the possible options. I met with David and decided to lease a new Chevy Cruze. David was very professional in his approach on leasing the vehicle with me. David did an excellent job of explaining everything that I needed to know about the new lease. I did not feel uncomfortable at all while talking with him nor did I feel obligated to make any quick decisions. David was a very personable leasing consultant, that I quickly gained a high respect for and appreciation for all his hard work with helping me along with my first leasing option. He thoughtfully and accurately answered all the questions that I brought forth to him in a timely manner. Throughout my experience I had also met with Richard Brusky, and Chris Chesniak. Both were exceptional and personable people that were able to help me along my leasing experience. Overall, I had a very positive experience with my option of choosing Heiser Chevrolet for my new car lease. Many people made the experience a good one. But the main individual to thank during this experience would be David Shepard, as he is the main reason as to why I will continue to be a Heiser Chevrolet customer as well as reference him and Heiser Chevrolet to my friends and family. Thank you!

truman3232

Feb 27, 2014

David Shepard and Chris Chesniak went above and beyond to get us what we wanted and a price we felt comfortable with. They do not pressure you and explain thinks to you so that you can understand them. This was are second vehicle we leased through Dave at Heiser and we would not go anywhere else. Chris Chesniak handled the finance part of the deal and was very professional and knowledgeable on his end as well. I will now be taking our other vehicle there as well for service. Overall are experience was excellent.

dltaft

Feb 24, 2014

I am a repeat Chevy Silverado truck buyer and 1st time Heiser customer. Everyone we come in contact with was open, warm, helpful, exceptional to work with and most of all honest folks from Greg Koss our salesman, Rick Brusky, New car Manager, Chris Chesniak, Finance and Jerry Gaudynski in parts. No pressure sales. We found the right truck at a great price. We were informed of discounts we were not aware of. A mistake was made on our purchase contact that Chris came back after signing and corrected which ended up being an additional savings. Jerry was very helpful looking at options, running boards, mud flaps and even went the extra distance to find and recommend a pin striper for my truck. Greg and Rick were great going through the negiotations and purchase process. Look forward to dealing with Heiser's truck service group going forward.

jf3233

Feb 24, 2014

I have now purchased 4 Chevy products from this dealer along with three Toyotas from their affiliated location. This purchase was a special order 2014 Silverado. Heiser has always had competitive prices and no hassle or strong armed sales. They took care of all aspects of the sale and I have been satisfied with every purchase. Experience was great from sales to finance department which got me a great rate. Heiser auto group is my first choice in buying or leasing my vehicles.

DeanLew

Feb 23, 2014

This was my fifth car that I purchased from Dave Shepard and Heiser Chevrolet. Dave made sure my new vehicle had everything on my wish list. The best part, I got a great deal on a new Silverado. A great car buying experience!

jelway777

Feb 18, 2014

I went on AutoTrader to get a trade in value and the dealership was very helpful with accepting this price. I walked in and Jameel was so helpful, it was late Saturday night and they were closing in an hour, I felt bad but really wanted to get my wife a new car for Valentines day, they were more than willing to stay open just for us !! Jameel helped with picking out the exact car we wanted and then the New car sales manager Richard was Super cool to deal with throughout the transaction. My wife and me then went to Kristina where she went way out of her way to call some banks to get my rate to a crazy low rate, she helped us out in so many ways. I will NEVER shop at another dealership again.- They offer free carwashes for as long as you own the car which for us will be a very long time as it is a Brand new Camaro Convertible !!- Free scheduled maint. for the first two years- Bumber to Bumber 3 year, 36,000 miles warranty and 100,000 on powertrain- Offered a great price for GAP insurance as we were upside down and did not harrass us on extended warranties !!I just cant say enough about this crew, go there and I am sure you will be pleased. They do everything they can to get you in the car of your dreams and wont pressure you !!Thank you,Trevor and Ashlee

Robin

Feb 13, 2014

Jeff and George get an A+++ in my book. George really helped me understand the workings of the vehicle and made sure all my questions were answered. Jeff assigned extra personnel to get the vehicle prepped and get me on the road as quickly as possible, and did everything he could to mitigate the unpleasantness of the purchasing process. Heiser's policy limits credit card charges to $1000 max. Really???? I intended to charge the entire purchase, but when they were unable to accept even $5000 on my credit card, that meant I had to go through the whole financing slog: the credit app, taking the hit on my credit rating, spending all that time signing all those forms, etc. etc. If this vehicle had not been exactly what I had been looking for, I would have walked away. This also means I am very unlikely to get any service work done here beyond oil changes. I would recommend this place because of the great personnel, but only with this caveat.

jeverburg

Feb 3, 2014

We traveled by train from Kalamazoo, MI to purchase a 2013 Chevy Silverado Z71 4x4. Brad Sterling greeted us promptly at the Amtrak Station and proved to be a very cordial and knowledgable sales person. There were no unexpected surprises and the truck was perfect as discribed by Dan Scull. Great buying experience and I would HIGHLY recommend Heiser Chevrolet. First class dealership!

marty

Jan 28, 2014

I bought a car basically over the phone from the opposite end of the state. Being 400 miles away has it's own set of issues. Greg Koss and I talked several times over the phone and in emails. Greg double checked that the requested features were on the vehicle, tire tread amount, overall condition of the 2009 trailblazer. The overall condition was better than I expected even after Greg said how well taken care of it was, I was still surprised. He then contacted our bank and provided the needed information to finalize the loan, made arrangements to pick me up at the Milwaukee bus station, paying good attention to the needed details to complete the transaction. If something needed was missed I wasn't going to be able to run home and grab it. Everything went very well other than one minor glitch, lien holder information not on paperwork. Finance guy called our credit union, but no one on my end was able to help on Saturday so hewas going to take care of adding lien holder today (Monday). Greg did an excellent job on all the follow up stuff to make things go smoothly. I would strongly recommend calling Greg on your next car purchase.

martycurtiss1

Jan 28, 2014

I bought this car basically over the phone from the opposite end of the State. Being 400 miles away has it's own set of issues. Greg Koss and I talked several times over the phone and in emails. Greg double checked that the requested features were on the vehicle, tire tread amount, overall condition of the trailblazer. He then contacted our bank and provided the needed information to finalize the loan, made arrangements to pick me up at the Milwaukee bus station, paying good attention to the needed details to complete the transaction. If something neededwas missed I wasn't going to be able to run home and grab it. Everything went very well other than one minor glitch, lien holderinformation not on paperwork. Finance guy called our credit union, but no one on my end was able to help on Saturday so hewas going to take care of adding lien holder today (Monday). Greg did an excellent job on all the follow up stuff to make things go smoothly.

nlepak3

Jan 25, 2014

Great experience at this dealership. No non-sense approach, no pressure tactics, very flexible in hours and meeting times. Salesman very responsive to finding exactly what we were looking for and very patient with us while working through the process. Vehicle was exactly what we wanted and met all of our needs. Would definitely recommend for those seeking Chevy vehicles and definitely will return in the future.

B.G. Wood

Jan 20, 2014

I was looking for a used replacement Vehicle ASAP and when I require about an vehicle they had they got back to me ASAP, then I was able to compare with other dealers to see what was out there so I could narrow down my selections. They were a big help to me and my family

Emma Bosse

Jan 17, 2014

I just bought my first car here at Heissr Chevrolet, and I had a wonderful experience! Greg Koss and Catrinna really made this a breeze. Thank you for helping me find a car and taking so much time to do so! I will definitely be coming back in the future and referring anyone I know!

angemoore

Jan 17, 2014

I was upside down with the vehicle I had and wanted to lease a Malibu. Jason, Kristina and Brian worked with me to make the process as painless as possible. I really appreciate their knowledge and professionalism and I'm extremely greatful for their patience. I love my car and will recommend Heiser Chevrolet to any and everyone!

llmnm95

Jan 16, 2014

I just bought my first car today and had such an easy time doing so! They made sure I found a car, but also made sure it was safe and worth the money I am putting in to it. I couldn't be happier! I definitely will be coming back amd referring everyone I know! Thanks so much!

jayfrohwirth

Jan 12, 2014

George Kroening is the friendliest and most honest sales person I have dealt with in buying cars for over 30 years. It was a refreshing experience. He is genuine and cares about his client.

colinhooper

Jan 9, 2014

Phil is a wonderful salesman. He is friendly, helpful, and informative. Before I even walked in the building I found the car I was interested in. Phil did not try to pressure me into something different. I had been to a few other dealerships before I found Heiser and my experiences there were not very good. I was comfortable working with Phil, unlike some of the other salesmen I had dealt with. We found some issues with the car due to weather and they were resolved before I even bought the car. Phil worked with me for several days to make sure I was comfortable with the deal I was making. After I purchased the car and was driving it more I noticed a slight alignment problem, I called Phil and he told me they would fix it at no cost to me. If you're in the market for a new car I would highly recommend visiting Phil at Heiser Automotive.

DivakarSinha

Jan 8, 2014

George Kroening is a very good sales person.He has immense patience for all varieties of questions which comes from a customer.He is very calm and knowledgeable at the same time.

jmarsicek

Jan 4, 2014

My daughters car unexpectedly broke down and needed thousands of dollars to repair. The car wasn't worth fixing so we decided to try to trade it in and buy a new/used one. The team of people we worked with at Heiser did their very best to get us approved for a trade even though we were trading in a broken down car with money still owed on it. I very much appreciate all of their help and my daughter loves her new car.

LeeWeber

Jan 2, 2014

The 2014 Equinox LS is the first Chevy vehicle I've had, since the '92 Lumina. I had been a Saturn fan since '01 (and 2 more since then) But needed a replacement for the Saturn taken out in an accident. And not being fond of having to'shop' for cars,Greg Koss made that experince not so burdon-some. Over the course of 3 non-consectative days, Greg showed his patience and the value(s) of my short list of choices. The other 2 Chevy dealers (considering the same model/trims/color) could only be within $800 to $1.2K of Heiser Chevy. And also having compared comparable model/class of vehicles from Honda,Nissan,Ford,Dodge and Toyota,for our needs/applications, of use the Equinox suited us best and for budget. Chris C. in financing helped make that section of the process managable for our budget.

Nikki

Dec 31, 2013

Jameel the sales man was very helpful. I was able to lease the vehicle i wanted within my budget. The team there was so persistent on getting me the best price and getting me in the vehicle asap.

Cindy

Dec 23, 2013

I had a recall on my car, and they called me to make an appointment. I got in right away and they fixed it while I waited.

Satisfied Customer

Dec 23, 2013

Brian and his whole staff are very welcoming and friendly from the time you step through the door. When I bought my car, Dave went through the workings of the car with me. That was so nice! I would not hesitate to shop again at Heiser in West Allis.

Paula

Dec 21, 2013

When i drove in someone immediately waited on me I did not have to wait. My car was taken care of quickly while I waited in the reception room. I was completely satisfied.

Brandon

Dec 20, 2013

I did not buy my Chevy from here but I do use there service department because of location. Pete usually handles whatever I need done to my vehicles. He also greats me professional and calls me by first name. The work is done in a timely matter and dine right the first time. I recommend Hesier to everyone.

Gail

Dec 20, 2013

The people at Heiser are very friendly & helpful every time I have been there. They fulfill my needs in a timely manner & have a pleasant smile on their faces. I am very pleased with my vehicle & will continue to have my services taken care of at Heiser.

ProudOwnerBlackMalibuLTZ

Dec 20, 2013

My family has been buying cars/trucks from Heiser Chevy for a while now. We always have a great rapport with the sales representatives. They as consumer-helpful. They really listen to your needs as a customer, understand the value of the American dollar. They give you a fair dollar amount for your trade in. I bought a brand new Malibu LTZ, I got a great price and got to use all my family discounts. GM Employee Pricing, College Grad Program, GM Card points, additional cash offer off and a Loyalty discount. - That's amazing! I am looking forward to buying my next new Chevy SS in the summer of 2014 from Heiser Chevrolet. Go to Willie, Great Sales person! Thank you TEAM HEISER!

bobby6566

Dec 19, 2013

Service Dept personal is always freindly and helpful. Fast service also.

Brooke Tisdale

Dec 19, 2013

We weren't too thrilled when we first arrived there and learned that the car we saw online....the car that we were told was available by the internet manager, was not even there! However, Brian and his team made it right and we found a similar vehicle but without a sunroof. We made a small sacrifice and payed a little more but overall left happy with the vehicle we purchased.

Dmls.

Dec 19, 2013

Was shopping for a new Silverado, Heiser had a truck in stock that met my needs. Right color, equipment, etc. Salesman answered questions, showed truck and did it without being pushy. Negotiations with manager went smoothly, I was satisfied with results. Finance person was very prepared, all paper work was completed in a timely fashion.Have been back for minor warranty work and normal maintenance, waiting area is clean and comfortable or they do have a shuttle service if you can not wait.

EricaK

Dec 19, 2013

I was not very happy when I had to bring my 2006 Chevy Impala in for repairs less than a year of me purchasing the car from this very dealership, 8 months to be exact. First off let me tell you that I had to have the transmission replaced on this car after 3 months of purchasing this car. Then when I brought it in, they charged me a service fee (which if this is the second time in less than a year of having major problems with a car I would think they could have waived this as a courtesy) After that they told me that my head gaskets were blown and it would cost around $3500 to fix. They were very robotic, showed no empathy, and when I pushed my car out on to the lot to have AAA tow it the salesman who sold me the car 8 months ago came up to me asked me about the situation and didn't even recognize or acknowledge that he sold me the car. I mean come on, it's not like you work at a grocery store and see 1200 people a day. I felt very tricked and very unimportant. I will be trading this car in ASAP and letting everyone know not to work with the people at Heiser Chevrolet. They truly don't care about their customers and could care less about you unless you have your pocketbook open.

PSontoski

Dec 19, 2013

Quinn and Pete in Service are amazing at what they do. They are knowledgable, courteous, and looking to the right thing for you and your vehicle. We have been customers at Heisier for more than 10 years and the quality of their work and body repair is top notch. I have never had to return a vehicle because the problem wasn't repaired properly. Great job and keep up the good work!!! Pete S.

Rhino

Dec 19, 2013

A+++++ service in all aspects!!!! Best experience I ever had and look forward to make all my services with my chevy here in the future!!!

Sharon

Dec 19, 2013

George Kroening listened to what I wanted in a new vehicle and did a thorough search for a Chevy Traverse that would fit my exacting requirements. I never felt pressured to just purchase any Chevy Traverse. This was a very wonderful experience. My husband and I are truly enjoying the new Chevy Traverse. It is everything I needed in a new vehicle. This was the second time we purchased a vehicle from Heiser and will purchase the next from them too. Also, we received wonderful service from their Service Department. Thank you.

Unhappy

Dec 19, 2013

We bought a Chevy Cruze from Heiser and have been using them for all the service (so far). It seems there's always some kind of miscommunication or mix-up or something. Last time, my daughter went for an oil change, didn't realize her "specials" had run out, and didn't have enough money. The cashier refused to take a credit card number over the phone from me, so we had to actually take the cash there before they would give her the car! What?!? When I called a supervisor later to complain, the supervisor said they DO take card info over the phone. Hmmm...guess they forgot to tell the cashiers that little detail. Anyway, it's just one example of my experience with Heiser.

jensarge2

Dec 17, 2013

What a great experience! I did not like the jeep I bought just 9 months ago, Brad Sterling and Kristina Beck were more than helpful to try and make something work for me without stepping down in value...they actually helped me to get into a 2012 suv awd when i hated my 2011 jeep 2wd rear wheel. Just a small increase in my payment was awesome. I can feel more confident in our wisconsin snow now. Thank you both for a wonderful experience.....I will return and refer my friends to Heiser! They also both stayed after hours to finish my deal!

trucker805

Dec 15, 2013

Jameel was very informative and patient with us. We returned for a couple of visits before making our decision and Jameel had all the information we requested. He was an excellent "non pushy" sales person. Would absolutely recommend him.When we made our offer Jeff gave us a totally understandable explanation as to what they could and could not due for us. He was very informative and pleasant to deal with.We came in to purchase with a pre approved offer from our bank. Chris looked in to what he could due for us as a comparison to our bank. He did a lot of number crunching and came up with an offer that was better than the one we had.We had excellent service from every person that became involved with our purchase. We now have our dealership of choice!

cassieschroeder

Dec 1, 2013

Heiser was extremely knowledgable, friendly and helpful from start to finish of the car buying experience. I would definitely recommend Heiser to family and friends.

lukeandabby

Nov 25, 2013

This was my first visit to Heiser. Service was exceptional. I appreciated the time they took to explain everything from the financing to the details of the operation of our new vehicle. Truly appreciated the comfortable environment and kind and helpful people.

MMP

Nov 18, 2013

I have the outmost respect for this facility. As a single woman coming in to shop Heiser has always been most respectful, and honest with me. I like the fact they do not speak down to you, and they are very efficient. That's why l keep coming back if l have an issue with my Equinox.

rodney0055

Nov 18, 2013

I went to Heiser Chevrolet in West Allis, Wi because they had the lowest overall pricing on their inventory, the customer service was better than any other dealer I had been to in recent memory. The dealer was willing to work with me to get the vehicle I desired for the best possible price. Which was great, because it was my first purchase of a newer vehicle through a dealership. My salesperson Afrim Dzelili was extremely knowledgeable about the vehicle I purchased, and if he didn't have an answer for a question he went above and beyond to find it. The finance manager Chris Chesniak, did his best to get the best possible finance rate available, he was quite knowledgeable and was able to explain the contract without causing confusion and would go into greater detail about the contract when I had a question. He was very professional in how he greeted and talked, and was very friendly as well. Jeff Wenzen, the used car manager was extremely friendly and helpful. He along with his staff were willing to do whatever it took to meet my needs as a customer. Heiser Chevrolet has a great group working for them, they have wonderful personality, friendliness, and the desirability to help you get the vehicle you as customer want. Thank you to all the staff at Heiser Chevrolet!

93tevans

Nov 13, 2013

Heiser was our second place to look at used cars. Our first experience elsewhere was not a good one. We saw the Buick on line from Heiser's inventory and it looked like a good deal. It was! We actually had 2 cars to pick from that were the same model/year. My husband went earlier in the day and talked with Afrim and he was there when we returned that night. My son liked the car a lot and so it was deal. Everything went very smoothly and the customer service we received made us feel like we were one of the family. Definitely would return for future purchases.Thanks again

Craig

Nov 8, 2013

From the moment I walked into Heiser this past March until I drove off in my new 2013 Impala, I felt like a very valued customer. Dave Shepard was very helpful and accommodating to my needs during the purchase process. Brian Crandall and Rich Brusky were very friendly and helped with my deal. Kristina Beck in finance was quite possibly the friendliest finance person I have ever dealt with. When it came time to schedule an oil change and tire rotation for my 2013 Impala last month, I found their Saturday availability fit my schedule very well. Setting the appointment up online was very convenient for me, too! Pete Cooney in Service was helpful and attentive and quick to assist. The free coffee was a nice touch for my morning appointment. I walked out into the showroom and was greeted by Dave and Brian while I looked at the spectacular new 2014 Impala. When I returned to the lounge area for another cup of coffee and to watch some TV, Rich stopped to chat. Once again, as was the case when I purchased the vehicle, from the moment I arrived to the time I left, the warm and welcoming environment made my experience great! When I get my next car, it will be from Heiser Chevrolet!

IsaacMercado

Nov 5, 2013

I was in the market for a car and made an online inquiry and was contacted by Dan Scull the internet manager regarding my interest in the Chevy Volt. He was a professional, straight talking kind of guy, and those qualities are much appreciated. The expertise and personal interest he took in my search for a new vehicle was a boon to me. I hope to shop Heiser again in the future and would definitely recommend them to my friends.

MalibuMan23

Nov 2, 2013

My wife and I were recently in the market for a pre owned vehicle, we were met by Mr. Fumo who was very helpful with vehicle knowledge but my wife who was left with a very off putting feeling after several "sexual references" we heard from our sales person, and also heard several references when he left to "work with the manager" although we did love the pricing we have gotten from Heiser we will not be returning for another vehicle purchase and will strongly urge family and friends to look elsewhere

kenkraus1942

Nov 1, 2013

Gregg & Jason were very professional and did everything possible that we understood all aspects of the dealership and how they would help my wife and myself whenever we have a question or a problem.I would recomend the dealership, Greg and Jason anytime to anyone. We enjoy the Cruise.Thanks,Ken Kraus

Kippy

Oct 29, 2013

Very helpful in explaining SUVs options and how they worked heiser is#1. Brad took time too show how on star worked and even set it up for me. Thankyou

DontBuyFromHeiser

Oct 28, 2013

Bought Dodge Durango on Friday, 8/23. Took it home. Was promised a DVD player fully installed the following week and Brian would call me when he had contacted the other co and it came in which would be approx. 5 days (we were lead to believe the 5 days included the weekend). We were also told that they would come get it from my place of work and then deliver it too. Also told it would take 1-2 days for installation. So, wheel and deal, they wont let us leave without the Durango. We leave after they throw in the DVD player with installation and they come get, and bring back to my work Day 5: Anxious to have DVD player for holiday weekend and road trip with kids, Wednesday, 8/28 no call yet. I call Brian at 8:28am, hoping it was going to be done that week. He doesnt know and has to get back with us. Calls back, its in but cant be done that week. No appts open where it was installed. Have to do it the next week after the Labor day holiday. Disappointed by realize we were being too hopeful that it would be done that fast. Next week, after labor day holiday on Monday, Tuesday, 9/3, 12:50 - have not heard from Brian yet. Have to call him again. He had a really bad morning and forgot us or didnt have time. He wants me to bring it in. I remind him that he said someone would get it. Late that afternoon, right before I leave at 4pm, his driver gets here at approx. 3:30ish. Tell his driver about key fab not working and he takes that one with. So, it didnt get into other place to install DVD until Wednesday, 9/4. Tell Brian the change oil warning keeps coming on when start car. Ask for his card so I have his number and information. They (place installing DVD) call Brian on Wed, the 4th saying they cant do it, need permission to take out heat/air controls on ceiling to install the DVD player. Brian on vacation so never got message. Waits until Thursday. I dont hear from Brian again, so I call him Thursday, 10 am. He tells me the story of the day before. Understand things happen and actually glad he waited to ask us first. So, hopeful to pick up vehicle on Friday, the 6th. Remind him of oil change and key fab, which he forgot the oil change and ask for his card. he says hell put it above visor. Friday, no word from Brian again. I call him at 10am leave message and then again at just before noon. Learn hes out that day again. So I ask if anyone else can help me. Thats Rich (or Rick) new car sales manager helps me and is slightly familiar with the story. He tries but is not successful to get the car back for DVD place, then to place to fix ignition fab and then get oil changed. Rich calls me at 4:03 as I am just driving away from work. Didnt get it back that day either. Frustrated that Brian didnt say something that he was out again Friday, on Thursday, and clue someone else in so it wouldve been taken care of that day. Monday, 9th I had to stay home with sick son. Matt calls again and talks with Brian. It is ready for me to pick up. Remind him again that the deal was that they would deliver to work. Tuesday, 10th, 11 am Brian calls, guy will be here in 20 minutes. Comment about lunch, never mind, I can wait that and do lunch later, being flexible cuz want Durango back. Guy was sent to Waste Mgmt instead and calls me from there. Cant find Veolia, give him directions. 1 hour and 20 minutes later he pulls in and I get no lunch. Key fab he handed to me is broke. It wont stay together. I send it back with the driver to get one that is not broke. It wont hang from key ring. Falls off. Key wont click into fab. 1:40 pm call Brian again. Call him again at 4:20 and leave msg about fab. Wednesday, 11th, no word from Brian. Call again at 2 pm leave message for receipt for installation of DVD player so we can register it for warranty. Call main number to see if he is inyes hes in today. no calls back from Brian. HOW BRIAN EVER GOT TO THE GM POSITION IS BEYOND ME!

robb

Oct 27, 2013

Not my first car purchase from this dealer. So far I am satisfied with this dealership. If I needed a part, they've had on hand. If I need a part they get it for me, fast, when I needed it. I look forward to a continued business realationship with Heiser.

Chuck

Oct 25, 2013

Thru every step of the process,from purchasing to service,Heiser Chevrolet has met my every need.The attention to detail is suberb.The quality of the job is exact.The way they treat the customer is personal,and the facility is comfortable and welcoming.

Dave, Business Owner

Oct 25, 2013

This is my fourth new vehicle with Heiser. Smooth and easy as expected. I also have my vehicles serviced and repaired here- they offer great advice, fair pricing and are very good at what they do. The body shop is also top notch, again fair priced, great advice, and they do good work. I would recommend this dealership to anyone.

Greg

Oct 25, 2013

A very good experience. Dealing with the sales staff was fun and the price was great. They took care of the details and made sure the truck met our needs with aftermarket fit up options.

Oh bearded one!

Oct 25, 2013

The sales and management departments are very knowledgeable and very cooperative. The service department is fantastic: always completes the entire required job in short order; in detail and with any extra effort necessary at a very competitive price. Mike Catanese has always handled my needs in a professional and reliable manner to my complete satisfaction.

kyarbrough

Oct 25, 2013

Everyone was friendly and helpful with my car purchase. Jameel was knowledgable of the vehicle I choose and overall I am extremely happy with my purchase and the service of this dealership.

Jaclyn

Oct 24, 2013

My daughter bought 2013 Chevy Cruz. She loves her car. Phil and the crew went above and beyond to explain everything to her. Whether to buy or lease. Will go back again.

karlaprice

Oct 24, 2013

We are very pleased with the experience we had in purchasing our new Malibu from Heiser Chevrolet through the help of our salesman, Greg Koss.

Karla Price

Oct 23, 2013

We are very pleased with the purchase of our new Malibu. Greg Koss did an amazing job helping us purchase this vehicle and we are very happy with the Heiser dealership.

botukoya

Oct 6, 2013

I HAD A GREAT EXPERIENCE AT THE DEALERSHIP WHICH INSPIRED ME TO PURCHASE MY NEW CHEVY EQUINOX FROM THEM. THE PEOPLE ARE CURTEOUS, CARING AND ALSO HAVE MY INTEREST AT HEART.

lopez2010

Oct 5, 2013

My wife and I wanted a larger SUV for our growing family. We went in to Heiser just to look at vehicles and prices. We were met by Afrim who was very courteous. He also did not make us feel pressured at all to make a purchase. However Heiser did meet our needs when it came to an affordable monthly payment. So we ended up making a purchase. We bought a pre owned 2013 Chevy Suburban that we love. So my hats off to Heiser and Afrim for delivering.

Mike Parker

Oct 3, 2013

I recently leased a new car from Heiser Chevy. The salesman, Greg Koss was a great guy. He got me exactly what I wanted and really came through. Greg is a real professional in his work. Greg is a hard working dedicated team player. I would highly recommend Heiser Chevy and Greg Koss. The entire staff was very helpful. I will definitely return for my next vehicle.

mpark007

Oct 3, 2013

I recently leased a new car from Heiser Chevy. The salesman, Greg Koss was a great guy. He got me exactly what I wanted and really came through. Greg is a real professional in his work. Greg is a hard working dedicated team player. I would highly recommend Heiser Chevy and Greg Koss. The entire staff was very helpful. I will definitely return for my next vehicle.

broadway1015

Oct 1, 2013

From start to finish, this was a good experience. Even though it was warranty work, Pete was very professional, explained things well, and the work was completed well before the time I was told it would be ready. The driver was friendly and polite. The checkout was quick and the girl was efficient. I was very pleased with the experience.

bensonla

Sep 29, 2013

It was a fantastic experience, I never felt uncomfortable or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to make sure I was comfortable with the decision I was making and to make it work the best they could for me. I was offered small tokens of comfort such as beverages or snacks throughout the entire time there. I felt that it was my ultimate decision and I walked away from the dealership feeling great and that I was placed in the best position possible.

kotas54

Sep 23, 2013

Willie was one of the friendliest sales person I've met in quite some time! My lease is almost up on my Chevy Equinox and I am sure I will get my next vehicle through Willie. He is extremely knowledgeable on the vehicles at this dealership and he was even able to show me features on my current vehicle I did not know how to utilize. Wonderful person, very accessible and helpful!!

rubyrenee

Sep 22, 2013

Excellent service. I would recommend friends/family to Heiser Chevrolet. I really appreciate how all of the warranties associated with my purchase were thoroughly explained. Also, all the features were activated prior to me leaving the dealership. Keep up the great work!

MRuka07

Sep 20, 2013

I was referred to Heiser in part by friend of a friend, and in part by their ever playing radio ads. I went to Heiser after going to several other local dealerships. I knew exactly what I wanted, and knew that the car would have to be ordered. When I arrived George K. was very helpful. He let me test drive the Cruze Diesel on the highway, something the competitor dealership would not allow. When we got back to the store, Brian C., the store manager, helped spec out the car. Over the phone Brian told me he would beat the competition's price, and when it came down to finalizing the price, he came in right where I expected. No surprises there. I never felt pressured to buy, even though I was placing the order! (something unique to Heiser) After 8 weeks, and me curiously bugging Rich B. for status updates (he was very helpful and always gave me an update), the car arrived. When going over the car, I noticed a defect in the paint, and the Body Shop agreed to fix this asap. Brian and George made sure that I was satisfied with the service, and apologized repeatedly for any inconvenience. In Summary- The Staff is very friendly, not pushy. Anything truly is possible, and besides having the best price, they offer quite the preferred owner package! I would recommend Heiser Chevrolet to anyone in the market for a vehicle!

tjspitz

Sep 17, 2013

Brad was a very personable and helpful representative. Purchasing a used car is not the most comfortable experience in the world, but he and Jeff worked with us in a way in which there was a feeling of mutual respect and understanding throughout the buying process. We appreciated their willingness to engage us in the process from start to finish while still maintaining respect and professionalism in regards to our budget and our questions. In the event we need to enter the car-buying scene somewhere in the future, we will certainly keep Brad and Jeff in mind.

billr52

Sep 14, 2013

The times table for getting the work done was off by over a week. Did not call with a status report after saying there would be one. Claimed that I was called but did not use the most recent number that was given to them. Estimate was off so the job ended up costing more money out of my pocket.Did not do what I asked did something other then what I asked at a level that was not satisfactory. When picking up the truck and voicing my displeasure of what was not done and what was done I received a condescending response.Saw the sales guy that sold me my truck and acted as though I had leprosy

AHunn44

Sep 13, 2013

Michael was a fantastic salesman. He showed me what I wanted and in the price range i was looking for. He was very personable and was also very straight and to the point which as a saleswoman I very much appreciate. Michael also brought out the service manager to answer any and all of my questions that i had about the vehicle's engine that he himself could not answer. He was always one step ahead of the game when it came to paperwork and made buying a truck as painless as possible. I didn't have to play the "waiting game" for things to go through on the company's end and always made sure everything was correct and ready to go when I came to pick up my new Truck the next day. His customer service was impeccable and does't even come close to anyone I have ever had to deal with when it came to buying a vehicle. Michael was always friendly and asked if I was comfortable or needed anything to drink. He showed me around the sales floor and where the appropriate bathroom was. He also has a great relationship with his other team members as well as his manager, the internet sales manager and the service manger. I was so pleased to meet him and do business with Michael. When I need to buy another car it will definitely be from him. I will always recommend Michael and refer him to business associates, friends, and family when they are in the market for purchasing a car as well. Thank you so much for all of your hard work Michael it was a pleasure doing business with you!Sincerely, Ashley

wbeierle

Sep 13, 2013

Had a great experience with this dealership and would recommend it to others. The truck I bought was exactly what I was looking for. Thanks again.

deepshri

Sep 12, 2013

This dealership was the first that I visited to get a Chevy cruze leased for my daughter. And I did get a good deal. The staff patients heard my concerns and helped me understand the process step by step. They were prompt in understanding my needs. They answered all my questions and concerns about deals available at other places and why there's was the best. And I ended up signing lease with them.

jebisc

Sep 12, 2013

Mike is a friendly and helpful person. He was all alone and things were a bit hectic but he took care of everyone. He answered all my questions, even ones I thought were "dumb". I had my first oil change on my 2013 Impala. When the car was ready, I paid the cashier and was told it was parked outside. It was raining very hard and Mike arranged to bring the car back in the garage, so I would stay dry. I really appeciated the extra service.I have been a Heiser customer for years and always recommed it to my friends. They have honest sales people, a helpful manager and finance people and a great service department.

Bhouse2334

Sep 11, 2013

It was a pleasurable experience with heiser Chevrolet. The employes were top notch at what they did and I look forward to have future business with you guys for the forcible future. I thank you guys for this awesome experience on buying your new 2014 chevy impala.

Delvan1

Sep 11, 2013

Everything was on time and the price was right. The service was thorough and done professionally. I will certainly come back when my next service appointment is due.

MarkWW

Sep 11, 2013

Great experience working with Willie Lemke. He is professional, fair and courteous. Willie makes the sometimes painful car buying experience comfortable. I have purchased three vehicles from Heiser and will go back. The service department has been polite and efficient.

nategrignol

Sep 11, 2013

I had the best experience I could ever imagine with Heiser Chevrolet and Mike Gortmaker. From start to finish they did everything they could to help me and get me in an new SUV that I liked and fit in my budget. I told them what I wanted and they made it happen. I would strongly recommend Mike and heiser to anyone. They made buying a new vehicle easy and stress free. I look forward to working with them again.Mike went the extra mile, gave me his cell number and I was able to text him questions while at work and we worked everything out so that I only had to come to the dealership once and test drive the vehicle and sign the paperwork. Class act.

Roberta Matula

Sep 6, 2013

When I walked into the showroom, I told Jameel exactly what kind of car I wanted, the color, how much I planned to put down and how much I wanted to spend. He knew exactly where to go on the lot to find my car. When he couldn't find the color I wanted, he offered to check for one on line. After he inquired of others in the showroom, a bright beautiful red 2014Chevrolet Cruze was brought out with the most amazing color and in the price I wanted to pay! Jameel spent a lot of time showing me all of the car's features. He was pleasant and very knowledgeable. The car was affordable and beautiful. I've been a Heiser customer for 10 years and have benefitted often from their Preferred Owner program, a reward program that gives you cash back for repairs. I am very pleased overall with Heiser Chevrolet.

Nick

Sep 4, 2013

I recently bought a used 2011 Chevrolet Silverado. The help I received from Afrim Dzelili was outstanding. He helped me find a truck with everything that I wanted. He explained everything about it and if I had a question that he didnt know, he made sure to find the answer for me. I recommend working with him.

ctannx3

Sep 2, 2013

When we told our kids we were looking for a new vehicle they suggested we go to Heiser Chevrolet. We met with Brian and Jason, told them what we were looking for and they lead us to the vehicle we are now the proud owners of, a 2013 Chevrolet Equinox. Both were knowledgeable, helpful and through, they carefully explained the car from top to bottom and welcomed us back in the future if we had any questions. Their thoughtfulness and expertise made the purchase a fast and rewarding experience. When you stop in just say Warren and Ann sent you. You won't be disappointed.

Grace1954

Aug 30, 2013

I just bought my second car from Heiser chevrolet. Mr. Lemle sold me both cars. Every time I went to the dealership for service if Mr. Lemle saw me he would make sure he came over and said hello and ask about my mother whom he met when we bought our first car at Heiser back in 2009. I have nothing but good things to say about my salesman he always asked if I was enjoying my car.

barb a

Aug 29, 2013

We recently purchased a new Equinox at Heiser and worked with Greg. A very pleasant experience from start to finish and with everyone we encountered in the process. Everyone was easy going and friendly. We wanted to buy a car and they wanted to work with us to give us the deal we were looking for unlike an experience at another Milw. Chevrolet dealership. I have already told a few friends what a great experience the process was!!!

88captain

Aug 23, 2013

I Purchased a new car from Heiser.Got a great deal on a car that was hard to find.Mike Gortmaker, my salesmen stayed late to get the deal done.I appreciate the good job he did along with the other friendly people at Heiser.Thankssteve

NBrooks23

Aug 20, 2013

Buying a new car can be an unpleasant experience. But Heiser Chevrolet and Jason Clark made sure this wasn't the case. Jason was very accommodating and answered every question we had thoroughly. The day we picked up our new Chevy Equinox, Jason went through and explained every feature the car provided. We would recommend this dealership and more specifically Jason Clark to anyone that is interested in purchasing a new car. My wife and I are very pleased with our new car!

Ripper18

Aug 18, 2013

Best, hassle free experience ever. Everyone is so personable, professional & really wanting to work for the customer. First time I ever experienced a dealership like Heiser.

Aksedlar

Aug 17, 2013

Brian took the time to give me multiple options with the budget I gave him! Willie showed me the details of the car, inside and out. And Kristina explained the financing thoroughly. Completely satisfied and would recommend anyone to them. They work together well! And Sheila lets me know when I need an oil change, tire rotation ect. (Comp because i have that warranty included!!!) So glad I bought certified used from heiser.

pbagguley

Aug 17, 2013

I have had Heiser body shop for years take care of my vehicles. Ted was my choice, but he has since retired. In 2011 I purchased a new 2011 Impala LT. The saleman was very nice and did not hound me after my initial inquirey of the vehicle. The staff at Heiser are great. Any questions or concerns that I have had have been answered swiftly. I have had several visits to the service department. Pete has taken care of my repairs on several of my vehicles ( I have 3 chevrolets presently). A freind of mine now comes to Heiser for service work on his Suburban that he bought from a nearby Chevrolet dealership after I recommended to him the freindly and fair staff at Heiser. Like myself, my freind was not happy with the treatment recieved at the other dealership. He mentioned to me how pleased he was with the service at Heiser. I am happy to say, Heiser keep doing what your doing, your firing on all cylinders.

1dlind

Aug 16, 2013

I have been working with the Heiser Group for my last 6 vehicle purchases. I specifically enjoy the relationship I have developed with Brian Crandel. As a manager, Brian always has made sure a sales person knew what I was looking for and that I was taken care of. I am a no nonsense buyer, so when it was time to talk nimbers, Brian was there to assist and close the deal quickly. I have always left the dealership feeling like I mattered to them as a customer. Everyone wants the best "deal" they can get on whatever their vehicle of choice is, I have always left feeling good about the price of the vehicles I have purchased.I look forward to a continued relationship.

bdyszelski

Aug 16, 2013

I have built a very good relationship with Brian Crandall over the years and has provided outstanding knowledge and service to me and my family. When we have considered looking for a new or used vehicle we have always given Brian a call to see what he could do for us. I even have connected my children up with Brian.

chwdjw

Aug 16, 2013

Any problem we have had with our Equinox, both while in warranty and after, has been taken care of in a timely manner. If there was a question as to a possible recall problem, GM was contacted that day and a solution was worked out satisfying us. The new car purchase was very smooth without any high pressure calls from the salesman. A pleasure to deal with Heiser. We have recommended friends to this dealership.Chuck

LindaKG

Aug 16, 2013

I've been having all my car work done at Heiser since 2004. In 2006 I bought a new Cobalt from Willie Lemle. In 2012 I worked with him again to trade the Cobalt in for a new Cruze. Great cars and great service! Your location is convenient for where I live and for where I worked before retirement. I have never had a negative experience at Heiser and all my questions are answered with intelligent, courteous responses.

perchman

Aug 16, 2013

felt my purchase was very reasonable and 8 months later the oil change and tire rotation went as good as one can expect will back for more maintenance as needed by warranty.

StevenPrenger

Aug 16, 2013

I walked into Heiser looking to buy a truck (Chevy Silverado or an Avalanche) and was introduced to Dave Shepard who was friendly, knowledgeable, and very helpful. Dave gave me plenty of space to walk around by myself and think (I don't like having salespeople breath down my neck trying to influence my thoughts and decisions), while still always being close by to answer questions and let me take a few test drives. The Heiser facility was clean, welcoming, and full of awesome automobiles. After three or four hours of narrowing down, I made my selection on an Avalanche, but then as I was walking in to make the purchase... I saw the hardly-used Camaro sitting to the side of the entryway. Two hours later, my business with Dave and Chris C. (who went over paperwork with me) was over and away I drove in my new sports car. I went back a few weeks later after I noticed a clicking under the hood, and the mechanics noticed a belt had slightly come off its track, fixed it without charge (considering I had just bought it), and gave it a nice wash all under 1 hour. In my 2 visits since May 2013, I drove away from Heiser quite literally with a big smile on my face.

dickiesu

Aug 15, 2013

Our car buying experience went very well at Heiser. Our car dealer Afrim Dezelili was very helpful and answered all our questions. Everyone at Heiser was super friendly and easy to work with. If our car service goes as well we will recommend Heiser to anyone looking for a car!

draven227

Aug 12, 2013

Mike made the whole process simple and even delivered the car to my work when I couldn't leave to do any of the paper work.

huempchr

Aug 12, 2013

Mike was great and he knew exactly what I wanted. And was extremely helpful with my needs. I would definitely recomend him to other people.

kelleeanne4

Aug 12, 2013

I truly appreciate the customer service I received from Mr. Michael Gortmaker. He was polite, well-informed, and willing to work with me. Pleasant experience!

Pamm828

Aug 12, 2013

Michael was exceptionally helpful with my auto purchase - above and beyond the stereotypical salesman service! Purchasing a car from Michael was overall pleasant experience! Michael also "gives-back" and donates a portion of his commission to the Wounded Warrior Project, as he is a Vet himself! That's what I call service!

Ramirez1of08

Aug 12, 2013

Mike is very helpful and gives you no bull. He gives you the details you need to make a smart decision. He takes his time and makes you feel like your purchase means something.

Kelly H.

Aug 8, 2013

I recently visited Heiser while in the process of buying a new vehicle. I was pleasantly surprised by the quality of customer service I received. Upon arriving at the dealership, I was promptly greeted by Mr. Michael Gortmaker. Not only was he courteous, but he took the time to address my questions/concerns, and was easily able assist me in choosing the best vehicle to suit my needs. I am currently in the process of purchasing a 2013 Chevy Malibu 2LZ and was very impressed with Michael's assessment and knowledge of the vehicle. Upon taking the vehicle for a test drive, he provided me with facts and figures and truly appeared to enjoy promoting the brand. Although we looked at other Chevy vehicles, Michael made me feel comfortable in the notion that the Malibu 2LZ is the car for me! I would strongly suggest visiting Heiser Chevrolet. The care and quality of the vehicles is second to none. The showroom and general facilities are well kept and continually updated. I have my current vehicle (also purchased at Heiser), serviced at the dealership for oil changes, tire rotations, etc., and I am always greeted by polite, hard-working individuals!

Don

Aug 7, 2013

Mike G was great to work with from the time i pulled into the lot looking for a used chevy that i didn't see at first until the time I walked out the door with my new to me pickup. Thanks again I'll be sure to send friends and family your way.

CatB

Aug 6, 2013

I was in and purchased a 2013 Nissan Sentra SV. My sales person Afrim was extremely helpful and made me feel at ease with the whole car buying experience. I have gone to other dealerships and they were very pushy and made me feel uncomfortable. With the experience I have had with Afrim I will refer friends and family to him in the future, as well as return for my next vehicle.

Michele

Aug 3, 2013

I stopped in at Heiser Chevrolet because I wanted to see if they had any vehicles that would fit my needs. I had been working with another dealership and was feeling frustrated with the whole car buying experience. I was very pleased with the no pressure feeling and their genuine interest in finding me a car that suited my needs and desires and still remained in my price range. I never felt like they were trying to find me any car to just sell a car. I also liked that I didn't feel taken advantage of since I was a woman shopping alone for a vehicle. The whole experience was very positive and I am now driving a really nice 2013 Chevy Equinox. My lease payments are right where I want them, and I couldn't be happier. Thanks so much Brad, Brian and Kristina!!!

Carol K

Aug 2, 2013

Purchased a 2013 Chevrolet Equinox with Mike at Heiser West Allis. The entire process was the most informative and rewarding purchase I have ever experienced for a new vehicle purchase.

Jeff

Jul 25, 2013

Great help in the service department. Great waiting area as well.

chicagomang

Jul 23, 2013

Everything Went Well. Very Happy With My Experience. Jameel Was My Salesman And He Was Awesome.

Jason & Tana

Jul 20, 2013

Brad was great - understood our needs and helped expedite the process along. He explained all details to us and ensured that if we had any issues he would help take care of it. They all made sure the kids were well taken care of during the wait as well, which was helpful. He really made sure we got every question answered. Thanks again!

L N CRUSER

Jul 13, 2013

BRAD PRIEBE WAS MY SALESMAN. HE DID AN EXCEPTIONAL JOB WITH ME. HIS KNOWLEDGE WAS GREAT AND HE MADE THE PROCESS OF BUYING A CAR INFORMATIVE AND COMFORTABLE. I WAS IMPRESSED WITH ALL ASPECTS OF THE DEALERSHIP.

Erik

Jul 11, 2013

Michael G. catered to every aspect of our needs. Heiser was great on price and service. A true win-win combination! The entire team at Heiser made leasing our new Volt a seamless process. Thank you!

Ford Guy

Jul 10, 2013

My experience with this dealership and the staff was exceptional throughout. I did a lot of research on my used vehicle of choice (Ford F-150) and was reluctant to buy from a non-Ford dealership. The sales team - Sales consultant (Brad Sterling), Sales Manager (William Phipps) and Business Manager (Kristina Beck) eased my concern at first handshake. I found the team to be motivated to meet my requirements without being pushy, pretentious or dishonest. Getting the right vehicle, at the right price and free of hassel is not the typical car buying experience, but with this dealership it was realized. I was even able to get a better financing deal through the dealership then what my own credit union offered, WOW! Being a "Ford Guy", I cringed walking into a Chevy dealership, but based on my experience, I would highly recommend and refer my friends to do business with Heiser Chevrolet.

Jim B.

Jul 5, 2013

Professional, courteous, and attentitive to my automotive needs. Jason Clark went above and beyond in assisting me in my car purchase. He listened to what I was looking for, showed me numerous options, all within my criteria and no pressure. Every individual I worked with, from Jason, to Kristina Beck in Finance, to the manager, Brian Crandall was a pleasure to work with and made me feel part of the Heiser "family". They have earned a customer for life.

Dennis and Cindi

Jul 4, 2013

I would like to say Jim Fumo and Kristinia Beck make your experience buying used or new smooth sailing.They are both Awesome no pressure, but making it happen. I will definetly suggest to anyone looking please check Heiser Cheverolet out you WILL NOT be DISAPPOINTED? Kristinia and Jim thank you very much. Dennis and Cindi (we will be back for popcorn :-)

Jane and my hubby, Randy

Jul 3, 2013

We always come back to Heiser when we are looking for a different car. Our son bought one also and we purchased one used Malibu, one new Cruze and now are leasing a beautiful 2013 blue topaz Cruze. We know that when we come in and talk to Dave Shepard and tell him what we are interested in, he always does his best to make us very happy. He does everything he can to get us the payments we are comfortable with and we always leave with a great car. Everyone that is involved with our experiences at Heiser have always been friendly and very helpful. Thanks again to everyone at Heiser.

jnordholm

Jul 2, 2013

Afrim came in on his day off to help me complete the purchase. Really appreciated that.

Bob and Kathy Lessila

Jun 27, 2013

Absolutely excellent service in every department. Exceeded our expectations. Will definitely buy our next vehicle at Heiser Chevrolet in West Allis, WI.

ROSIE JACKSON

Jun 27, 2013

we were treated very good by our sales consultant AFRIM WILL GLADEY RECONMIND A FRIEND. TO AFRIM

CoriAnn37

Jun 26, 2013

Awful customer service. The manager told us our issue was our problem, not his. He was rude and cocky. We have had much better service elsewhere and will not return. We do NOT recommend this dealer. This was our second poor experience with them and we have learned our lesson.

Scott

Jun 20, 2013

I have been shopping around for a few weeks looking for a new car purchase or lease. My experience prior to visiting Heiser Chevrolet was spotty from some of the other dealers, and what a great sense of relief dealing with Heiser Chevrolet. I had the opportunity to meet Sue Wernicke and George Kroening, both of whom were incredibly welcoming and such a joy to talk to. There was no sales pressure at all, which is a huge plus for me. The dealership was recently renovated, and is very nice and clean. Even though I did not make the purchase yet, I will definitely be back in the near future to hopefully finalize my purchase.

CourierCMH

Jun 3, 2013

I purchased my 2011 HHR 1 month ago. I did not want to spend the day with the purchase. I went on line and checked their inventory. I then went to the dealer, test drove the car, and was completely done within 1 hour. The longest part was getting the license plates, filling forms etc. Very smooth transaction, excellent salesman, Jim Fumo who understood what I was looking for and aided me for the best result for my needs. Super great guy, not out to rob you, or put you in something that isn't the best match for your needs.

KEB

Jun 2, 2013

The staff at Heiser went above and beyond to find me the car that I wanted. The staff responded in a timely manner so I could lease the 2013 Chevy Equinox that I wanted, and they made all of the paperwork easy to understand. My salesman, Jim Fumo, was very knowledgeable and helpful when it came time to show me all the features on the car the day I picked it up. Everyone was very friendly. I would recommend this dealer to anyone looking for a car. Thanks!

SteveC

Jun 1, 2013

Without getting into the specifics, lets just say we hit a few bumps in the middle of this journey. But with the help of our salesman Jason Clark (who was 6-Stars throughout) we were able to resolve these bumps and ended up being very safisfied. I would like to thank the entire staff, from the General Manager, Sales Manager, Salesman (Jason), and everyone else. They made things right! They understand what it means to have a happy customer!

Logan

May 27, 2013

Mike was an excellent salesman when I went in to buy my Impala. The sales team ensured I was happy with what I was buying, even if it meant an extra test drive. The service overall was exceptional, and I would likely return for my next Chevy purchase.

LMStaats

May 25, 2013

The staff at Heiser went above and beyond to find me a car with all the options that I wanted. My salesman, Jason Clark was very knowledgeable and helpful when it came time to show me all the features on the car the day I picked it up. Everyone was very kind and courteous. I would recommend this dealer to anyone looking for a car. Thanks for a great experience.

Pamm

May 23, 2013

Everyone at Heiser who helped me with my Cruze purchase was fantastic! They went ABOVE & BEYOND just selling me a car! If you want to buy a car, you can go anywhere and they will sell you a car. If you prefer to develop a relationship with an auto dealer and expect exceptional service, go to Heiser! I'll be a customer for life! Keep up the good work Heiser & Michael Gortmaker!

JasonD

May 22, 2013

Good service. Use of loaner was very helpful.People were friendly and helpful explaining the things wrong with the car, not just telling me.

chrisgleeson18

May 17, 2013

Heiser had the truck I was looking for (exactly). Their price was competitive and I was happy with what they paid for my trade in. Greg was very attentive and walked me through my truck after my purchase.

mschick430

May 14, 2013

I decided on Heiser Chevrolet because of the poor service I received at my local dealer, I live 50 miles away from Heiser, but I was willing to make the drive for exceptional customer service and price. I was lucky enough to complete most of the deal thru email and phone which is convenient for me being as I live so far away. I called Greg on Monday 5/6 and picked the vehicle up on 5/8 after ironing out some financing issues. I was so appreciateive of all the friendly faces at Heiser, they made you feel like their "friend" and not just a "sale". Greg was very thorough with going over all the features of the vehicle, which was nice since I was replacing my daughters 13 yr old car and the technology has changed quite a bit with the vehicles since then :) Kristina was also a pleasure to work with going thru all the paperwork with me and my daughter. All in all a very nice experience and I will DEFINITELY consider making the 50 mile commute again to buy or lease my next vehicle. Well done Heiser, my daughter LOVES her Chevy Cruze and more importantly the Topaz Blue color :)

Doug Heider

May 12, 2013

Bought a 2013 chevy equinox and Mike was very pleasant to work with. I couldn't be happier. Thanks all

jeff

May 11, 2013

Can only come here on Saturdays because they are only open till 5pm on weekdays. So to get an oil change you have to schedule it atleast 10 days in advance. Then when you finally do get in it takes them 2 hours just to do a simple oil change. Bought the car here so I get them for free but most of the time I go to valvoline and its done in 15 minutes. If you got a lot of time to waste then come here. If not, stay away

6speedCruze

May 7, 2013

I have tried to get my foot into dealerships in the past to get rid of my money pit owned at the time. Many places have turned me away with large down payments and pipe dreams. Until I went into Heiser Chevrolet! I walked in, and as soon as I looked for a salesman I was greeted with a smile and a Welcome. I told the salesman (Greg Koss) exactly what I wanted and we quickly went to look for what I wanted. I was firm with him after going over numbers that I was going to test drive a competitors vehicle. He was able to keep me interested in a Chevy. All staff members working with me were great and never gave up. I had a strict criteria and they were able to suit my needs. They spent many extra hours working with the bank and getting me the best deal.It was great, when I was at work the salesman texted me so I could continue working and give more information. And at the end of the day I left well informed with a brand new Chevy and will have a lasting effect on me when I think of dealerships. I am recommending this place to everyone!

jimnargis

May 6, 2013

I went into Heiser on 4/26/13 to look at a used 2011 Chevrolet Cruze. I was met by Greg Koss, who took the time to find out my needs, inspect the vehicle itself and take it out for a test drive. I was impressed with not only the vehicle itself, but in the way Greg conducted himself as a salesman. There was no pressure to purchase this vehicle and he used a sense of humor approach to his pitch. I explained I did not want to purchase the vehicle immediately, as I wanted my wife to inspect it as well. I also told Greg that there was a similar vehicle located in Fox Lake, IL that was $1000 less than the Heiser asking price that I was probably going to make a road trip to look at (from Milwaukee) before making a decision. I put $100 down with Greg and scheduled an appointment for my wife and I to meet him the next day. My conscious got the better of me and I told my wife we would be making the trip to Illinois before going back to Heiser. I contacted Greg to let him know this. He asked what he could do to earn my business and avoid making the trip. We agreed to split the $1000 difference and he took another $500 off of the Heiser asking price. Again, I never felt any pressure from Greg at all in making my decision. He did his best to help get me into the car I wanted and I couldn't be happier. Greg and the entire team at Heiser were very courteous throughout the process. If you are in the market for a vehicle, I would highly recommend making a stop at Heiser. Be sure to ask for Greg!!!

AndrewMartino

May 6, 2013

I have tried to get my foot into dealerships in the past to get rid of my money pit owned at the time. Many places have turned me away with large down payments and pipe dreams. Until I went into Heiser Chevrolet! I walked in, and as soon as I looked for a salesman I was greeted with a smile and a Welcome. I told the salesman (Greg Koss) exactly what I wanted and we quickly went to look for what I wanted. I was firm with him after going over numbers that I was going to test drive a competitors vehicle. He was able to keep me interested in a Chevy. All staff members working with me were great and never gave up. I had a strict criteria and they were able to suit my needs. They spent many extra hours working with the bank and getting me the best deal.It was great, when I was at work the salesman texted me so I could continue working and give more information. And at the end of the day I left well informed with a brand new Chevy and will have a lasting effect on me when I think of dealerships. I am recommending this place to everyone!

a1a1a1

May 3, 2013

My wife and I had looked at a used truck on Sunday and I went back to see it again on Monday. A Heiser salesman Michael Gortmaker came out to help me. Michael was quiet helpful. He was polite, courteous, and very informative. He answered all my questions he could and got answers for the ones he couldn't. I've always disliked buying cars, but he helped make it bearable. He is an ambitious young man and seemed earnest to help us. In conversation I learned of the sacrifices he and his family had made for us while serving our country. I would highly recommend Mike to anyone, and thank him for his service to our country.

Cheryl

May 2, 2013

I have been using Heiser Chevrolet service department for a few years now and I can't believe how wonderful they are!! I have always felt confident with the repair work and advice. Never once feeling like was treated as "a dumb woman". Never pressured into repairs I should have done. I am never left waiting longer than I was told. The friendliness of everyone is phenomenal!! I have recommended their service department to many friends and relatives. I especially want to thank Mike Canese and Don McGavock for taking such good care of me and my truck. When the time comes to purchase a new vehicle, you can be sure I will go to Heiser Chevrolet!!

Jenn

May 1, 2013

I came to Heiser because they helped me get a van a year ago. The service was so amazing a year ago that when my husband's truck died last week, I knew to call Heiser right away. My original sales lady retired so I was sent to Jim Fumo. I was worried I wouldnt get as great of service but he proved me wrong. He was not the typical salesman where he pushes you to make a fast decision and pressure you to put lots of money down on a car. He was very kind, knowledgeable and ready with information about the vehicles we were interested in. He made the process go smoothly and Im so happy he helped us get a new truck for my husband. I now need to find a newer van and will go back to Jim because of his WONDERFUL service! Stepping into Heiser, I feel apart of their family and know I can trust any car I get from them. Thank you Heiser!

jimnargis

Apr 29, 2013

I went into Heiser on 4/26/13 to look at a used 2011 Chevrolet Cruze. I was met by Greg Koss, who took the time to find out my needs, inspect the vehicle itself and take it out for a test drive. I was impressed with not only the vehicle itself, but in the way Greg conducted himself as a salesman. There was no pressure to purchase this vehicle and he used a sense of humor approach to his pitch. I explained I did not want to purchase the vehicle immediately, as I wanted my wife to inspect it as well. I also told Greg that there was a similar vehicle located in Fox Lake, IL that was $1000 less than the Heiser asking price that I was probably going to make a road trip to look at (from Milwaukee) before making a decision. I put $100 down with Greg and scheduled an appointment for my wife and I to meet him the next day. My conscious got the better of me and I told my wife we would be making the trip to Illinois before going back to Heiser. I contacted Greg to let him know this. He asked what he could do to earn my business and avoid making the trip. We agreed to split the $1000 difference and he took another $500 off of the Heiser asking price.Again, I never felt any pressure from Greg at all in making my decision. He did his best to help get me into the car I wanted and I couldn't be happier. Greg and the entire team at Heiser were very courteous throughout the process. If you are in the market for a vehicle, I would highly recommend making a stop at Heiser. Be sure to ask for Greg!!!

Rich

Apr 24, 2013

Staff were quick to respond to questions, paperwork issues, etc. The entire transaction done over internet & by phone. We appreciate the extra repairs that were made on our used vehicle purchase at time of delivery - no hassles whatsoever. Staff went above and beyond to ensure satisfaction. It was definitely worth the drive.

Happy Customer

Apr 23, 2013

I know I can trust Michael, the Service Advisor to give me an honest assessment and options when I need repairs. He is always helpful and professional. Dan drives the service shuttle and is very sweet and helpful. I always have a positive experience at Heiser Chevrolet. Thank you!

Kathie

Apr 21, 2013

I went looking for a car and did not want to be pressured. Dave Shepard came outside and just showed me some cars. At the time the wind was howling and we had snow flurries in April. He let me test drive a vehicle and when I brought it back did not pressure me. He knew the car was for me and not my husband so he talked to me about the car. We left to go look at other dealers. Later that day my car finally died and I called Dave back and left a message. He called me back that day. We made an appointment to come in the next day and I purchased the vehicle.

Spifey

Apr 19, 2013

Rich Bursky, was an excellent person to deal with. I bought my Equinox and have enjoyed it very much. I have traveled to NC twice and around the state and have enjoyed the ride, mileage and comfort. The service dept guys are great, and go the extra step to make sure your customer service from their dept is great.

Dick

Apr 12, 2013

Just a week ago today I picked up my new Malibu from Heiser Chevrolet. Although I had planned on visiting several Chevy dealerships before I leased my car, I found that was unnecessary after dealing with Greg Koss at Heiser. He listened to what I was interested in, and in a short time I knew exactly the car I would be leasing and the amount of my monthly payments. Greg was so easy to work with, put no pressure on me and made it a very easy and comfortable experience. Once the car arrived, he was very helpful in showing me all the new gadgets. I really appreciated Gregs low key approach, his pleasing personality and light hearted spirit. This was by far my best experience at leasing a car. I also want to thank Rich and Chris who were also very helpful.

Bruce

Apr 7, 2013

I have bought many vehicles throughout the years and never been less pressured as with Greg Koss from Heizer. I knew which vehicle I wanted before arriving and he worked with me to get the best deal possible insted of trying to get me in a different vehicle. Well worth passing many other Chevy dealers on the way to Heizer.

Average Consumer w/High Standards

Apr 6, 2013

I recently purchased a 2011 Impala LTZ from Greg Koss at Heiser Chevrolet in West Allis. My wife and I moved from CT and needed the vehicle on a specific day and time and Greg worked with me and his manager Chris to make sure the deal was as far along in the process before we arrived as possible. Greg's a funny guy and you WILL NOT have a "Used Car Salesman" experience with him; he keeps it light with no pressure or uncomfortable upgrade pushing. Not only was the sales process easy but I got the Impala LTZ at $2,400 under average book value... I don't care why or how but it was a fantastic deal! Thanks Greg for your help!

flem

Apr 4, 2013

I recently went into Heiser to service my vehicle which I had purchased from Heiser and thought I would follow up on an email I received in regards to trading in my vehicle. I was introduced to salesman Greg Koss (gkossatheiser.com) and instead of just trying to sell me on an idea, he inquired on what I would be looking for in a vehicle, price range, and different options via lease / buy. Greg was very helpful and knowledge. When it came down to make a decision, Greg and Rich (manager) did everything possible to help me with the best financial package, as well as, being very patience and answering my 1,000 questions. Definitely recommend Heiser. In addition, the service department there is excellent.

HnyB

Apr 1, 2013

Excellent service from Greg Koss. He was very responsive to all my questions. It was the best car transaction I've ever had. Greg managed to arrange the majority of the financing so all I had to do was sign the papers. Fast transaction. He was even able to deliver the car right to my door.

Wunderjason

Mar 26, 2013

They are very helpful an I will be back again they do good work an are very friendly to customers an there prices are great to

Lydia

Mar 21, 2013

We recently visited Heiser Chevrolet for repairs on our Toyota Camry. The experience was excellant and we will be visiting again for our next service appointment. The staff is very freindly and courteous.

Carlie

Mar 20, 2013

I take my car there for all my repairs. Great people that know what they are doing in a timely manner. The work done on my car is always done perfectly. I'm always taken care of no matter what the issue is.

lee from muskego

Mar 20, 2013

george kroening sales and kristina beck were amazing and helpful you could not ask for more!i recommend them to people looking for a new or used car.kristina is financial services manager and does a great job!hope this helps all!

JK from Mayville

Mar 15, 2013

Bought a used Chevy from a different dealership but brought this car to Heiser for warranty work. Had a few issues with the car that Nathan Heimerl at West Bends Heiser addressed and even found a few more items with the car and fixed them with out me having to hunt the issue down. Had a door alignment problem and was refered to the Heiser Service Center in West Allis. Worked with Quinn Mihalski and he also took great care of me and my car. They went above and beyond my expectations and took care of all issues and even washed my car all with out making an appointment. I was so pleased with my experiences with Heiser that I had them take off the other dealerships sticker and place their own on my cars bumper. The waiting area at both West Bend and West Allis were very nice, people there were very friendly. Would not hesitate to recommend Heiser for any service work that needs to be done.

Rick U

Mar 12, 2013

My salesman was Greg Koss. Good guy. Bad hair;-) I went in knowing exactly which car I wanted, and he sold me that exact car! Literally, a quick trip to the car store. I can't remember names, but the gal in finance (who only works Fridays... gal Friday?) was also great to work with and didn't get too hung up on optional asteroid insurance and so on. While I was there, the crew was trying to close out the month and man, those guys were getting it done. Haven't needed service yet, based on what I could see I'm not expecting any organizational issues. While the people made it work, I want to also note the 'physical plant'. Mainly, the lot is big enough and not on a major road. No triple parked cars, no gunning your new car into traffic whizzing past the only entrance... a nice place to shop, even if you don't like shopping that much. I'll be going back to Heiser for another Chevy someday.

Anonymous

Mar 9, 2013

We were looking for a quick sale of a Chevy equinox. We contacted three dealerships in the metro-Milwaukee area. Greg koss of heiser Chevrolet contacted me directly, quickly assessed my needs, and processed the car availability and price of the car that we wanted. Later in the day, Greg called back with a price that couldn't be matched by the other car dealers. We were very satisfied with the speed, efficiency, and effort put forth by Greg, and heiser Chevrolet.

Dean

Mar 9, 2013

I am pleased with my new vehicle and the dealership. Great people and facility. Jim and Rich, let's make another deal soon.

Robert S.

Mar 5, 2013

I have been looking for a Silverado 2500 for some time now, I found one at Hieser Chevy and made the call to look at it. Greg Koss was there to negotiate the deal and I left with a great deal both price and trade in. There offer was fair and my expectations were fair which lead to a happy truck owner me! We did negotiate on a few items, the fine details and end result were very acceptable to me. Everyone at every point were very professional and polite. Left with a used truck (2012 silverado 2500) felt and treated like a new truck owner. Would highly recommend Hieser for your next vehicle purchase and I would ask for Greg Koss.

yeffben

Mar 3, 2013

My salesperson, Robert Grzegorzewski, was extremely helpful. This was the second car we bought from him and he worked hard to make sure we got what we want. I was pretty specific in my wants for my new truck. he searched high and low and found it at another dealership. He had to truck brought to him so I could get what I wanted. He also worked hard to get any available incentives for me. I started working with him in November and made him work until February looking for the right truck at the right price for me. The one he found was above and beyond what I asked for while keeping it in my price range. I would buy another car from Robert (although I hope I don't have to anytime soon.). The whole team was helpful including Brian, the General Manager, and Kristina Beck, the Financial Service Manager. I felt like they had my best interests in mind from the moment I walked in the door.

G.& D. from W.A.

Mar 2, 2013

My husband is 71 yrs, old and has been buying new cars since he was 21 yrs old, usually at 3 to 8 year intervals. He said this is the first time in 50 yrs that buying a new car was a pleasant experience.

Mike

Mar 2, 2013

From the moment I walked in the Dealership, I was greeted and was treated with respect from ALL of the employees of Heiser Chevrolet. A Special Thank You to: General Manager Brian Crandall New Vehicle Consultant Dave Shepard New Car Manager Rich Brusky Finance Dept. Kristina Beck

Dawn

Mar 1, 2013

Mike is service is awesome. He keep me posted about the repairs and cost.

Robert B.

Mar 1, 2013

I called and got same day service - happened to be in town for the weekend. PC12312011

Don Ball

Feb 28, 2013

Heiser Chevrolet was enjoyable to deal with, great prices and very helpful salesmen.

Sandy Kirchner

Feb 28, 2013

Dave Sheppard made it happen for me and made me as comfortable as possible. His finance guy William was quite a help also. Very comfortable to get along with. Spoke my terms and language.

TeamJJ

Feb 28, 2013

Although the car buying business can be a bit overwhelming, Heiser Chevrolet made the process smooth and accommodating to our needs.

Patti P.

Feb 27, 2013

My salesman was Dave Shepard also known as "Big Dave". He was wonderful to work with. He replied quickly to questions I asked and was more than willing to go the extra mile. When we arrived, he was prepared and it was easy to understand his explanations as we finished the deal. I definately recommend Big Dave!!

Bill G

Feb 26, 2013

Service Advisor Mike did an outstanding job providing a polite, easy, painless experience. I had to bring my suv in for some work and he was very easy to work with. As I waited in the waiting area, I notice many employees were cordial and polite to each other. This is a sign of a well run dealership. Thanks again Heiser Chevy! Keep up the good work! Bill G.

Dorothy Smith

Feb 25, 2013

My salesman was Greg Koss. He was wonderful in taking me thru the whole process He was not pushy, allowing me to make my own decisions. The finance person Kristine was also great to work with. She fully explained everything to me. I would recommend Heiser to everyone.

Erica K

Feb 24, 2013

Greg Koss made my first time buying a car a great experience. He was fun and made me feel very comfortable, not overwhelmed like i originally thought i would be. I'm very happy i decided to go to Heiser Chevrolet in West Allis. I recommend this location and this great group of people for your next car purchase.

Alan Menom. fls

Feb 23, 2013

The salesman I worked with was very honest and helpful in facilitating my purcahse. I didn't have to jump through hoops or deal with any misleading. Overall was a great experience and we are very satisfied with our purchase.

Jim Stewart

Feb 21, 2013

I took my 2011 HHR in for a regular Oil Change. I had a 9am appointment and was checked in 5 minutes early by Michael Cantanese. He listened to the minor problems I had with the vehicle and gave me an accurate estimate of the repair costs. Turn out I needed a new key fob, and a burned out bulb for the license plate, and I had a loose valve stem on a tire that was always reading lower than the other 3. All these were covered by warranty!! Michael informed me I needed a new cabin air filter and told me up front of the price. I had that done, as well as the oil change and tire rotation. Michael is personable, knowledgeable, and courtious and was a pleasure to work with. Although my salesman Ron is no longer with Heiser I am always greeted by Brian with a smile and handshake every time he sees me in the dealership. I first bought a new Chevy Cruze,but my wife did not like it, so Brian and Ron worked out a deal to return the Cruze and put me in the HHR which my wife loves. The people at Heiser Cheverolet are fantastic and go out of their way to make sure that any business conducted there is a pleasant experience. I would recommed this dealership to anyone!!

TeresaB

Feb 19, 2013

Check engine light went on at 19K miles and ultimately, the Equinox needed a new timing chain. Pete in service knew about the problem and that it is unfortunately, a known issue with my model. He advised it was earlier than usual to fail but that if it would happen again, it's covered under the 5yr 100K warranty. I was relieved to hear that as it's an expensive repair. Will continue to take car to Heiser for service with complete confidence

Wayne Kuzbek

Feb 19, 2013

My buying experiance at Hesier Chevrolet was aces. After my experiance at Boucher Chevrolet working with Greg Koss my salesman and Kristina and Rich they changed my mind about getting treated fairly at a car dealership.I will recommend to who ever I can. THANKS AGAIN!!!

Jeremy

Feb 16, 2013

I joke with my title but here is the rest of the story. I went in prepared to buy a used Tahoe. While on the test drive Greg Koss the sales rep suggested that based on what I was telling him of my needs that I might want to look at an Avalanche. So we went back and took a look and he was right. He found the perfect fit for us. So we went inside to try to figure out a deal. I only found out then that they had actually been closed for over an hour when I arrived yet they were willing to stay late to try to make a deal. Which I was very impressed with. They worked hard to try to make a deal but as we were working we found out that the Avalanche we test drove and really liked was actually on hold on a pending sale that he wasn't aware of and that we couldn't do the deal that we wanted. They searched the lot and pulled every available option inside for my wife and I to look at in the warmth of the Service bay but we just couldn't find that one that had the same features and price that the one we drove had. Never once did I feel pressured to make a decision and never did I feel that they were staying late to work on a deal. Ultimately we couldn't find one that was as good a fit on the lot. It was well over 3 hours after they were supposed to have been closed but we have hope that they will still find the vehicle that will meet our needs and I hope we can still make a deal. But in a world where customer service can be sacrificed for cost savings and convenience, Heiser has it going on and will work hard to try to make a deal. I would recommend that anyone looking for a no hassle buying experience to check them out. They may try to sell you a car that was already sold but they will work really hard to listen to your needs and deliver exactly what you want! ha ha. I kid around but They really do understand Customer Service.

Colleen K

Feb 15, 2013

I came in for a scheduled Oil change and was provided with timely service.

Jack C

Feb 14, 2013

I am always heistant to take a vehicle in for repeirs for fear of high cost, non essential repairs and being told I need something with a fear being instilled into me. At Heiser, I was welcome with pleasant attitude, they listened to my issues, wrote them down in understandable terms and gave me an assurance of confidence. My repair was always done on time or early, the repair explained thoroughly and cost very resonable, if any.

RM

Feb 14, 2013

We purchased a new vehicle in January and everyone that we dealt with at Heiser was wonderful. They went above and beyond what I expected of them.

DK

Feb 13, 2013

The facilities were clean and the service was fast. The waiting area was clean and the service advisor did a good job.

Mike W

Feb 12, 2013

Jim Fumo was knowledgeable and friendly. He made the buying process enjoyable and would recommend him to others.

J&RW

Feb 8, 2013

I'll be the first to admit that although getting a new car is exciting...I absolutely hate the process. Well...not this time. I needed to replace my company car so I contacted Heiser in West Allis and worked with Jim Fumo. He was absolutely fantastic! He paid attention to my wishlist of features and respected the budget figure I had to meet. Jim took it from there. He found my perfect car and worked with our company to make the purchase as seamless as possible. Jim and Heiser were extremely helpful, professional, and accomodating. BRAVO!!

Dave Meyers

Feb 6, 2013

Greg Koss was a great "No-Pressure, let's make this happen" Sales person that I would recommend to any future new car/truck buyer. Kristina Back and Rich Brusky are great to work with and very knowledgeable of the finance industry and fair market values. promo code PC12312011

Pj Bernier

Feb 4, 2013

I went in for a lease and was immediately taken care of, great knowledge of cars and as at ease when leasing through them. Feedback and communication was always easy and friendly customer service will make me come back for all my needs. I'm a fist time car buyer and must say I was very pleased with my purchase and speediness with the whole process!

Sammy J

Feb 3, 2013

I have never been happier with the sales service i received from Heiser! Everyone was so helpful and so kind. I had bought a 2007 Chevy Impala SS from the dealership I worked at back in October 2012 (yes I know not that long ago!) I needed a gas saver, I came across a VERY, and I mean VERY affordable 2011 Chevy Cruze online. I went in the next day and I knew it was what i wanted. I went back a week later and drove it home. Kristina and George were so helpful. Being 18 years old and having a car put in my name for the first time was scary! They explained everything so perfectly. (My mom being there as well to sign for the car also.) The part that impressed me the most about Heiser was, while we were there, a manager came over and asked whos car the name was going in, initially it was in my parents. He very clearly explained my name could be on the car since it was mine. If it wasn't for him i wouldn't have gotten this chance to build my credit! Kristina is one of the best Finance people ever! My mom and I enjoyed working with her so much, she made buying my car FUN! There is a good chance I will not go outside of Heiser Chevrolet from now on, the experience was phenomenal!

Julie K.

Feb 2, 2013

During the cold days of January it seemed the heater wasnt working as well as it should so I took it in to find out what the problem was. When they figured out what the issue was, Mike C in the service department sat down and explained that the heater core needed to be replaced. Once the repairs were done and I went to pay, the great customer service continued. I've been to other dealerships and repair shops where you are made to feel like you are an inconvenience rather than a human being. I was never made to feel this way with the staff at Heiser. I received nothing but the best service from everyone I came into contact with. Thank you for proving what customer service should be.

DeLores Holzem

Feb 1, 2013

I just bought a new 2013 Chevrolet Impala at Heiser. I am always treated with respect and I know the staff will see to it that I get the best deal they can offer. Willie Lemle suggested the best car for me and the color and I agreed. I trusted his judgment and I absolutely love my new car. Willie set up my compass, bluetooth, on star and radio. When I drove out of the lot everything was done and the car was mine with no hassel. Rich Brusky and Kristina Beck searched the internet and made sure I received any discounts due me. After signing all papers my car was ready to drive home. I have dealt with Heiser for many years and I feel I have always gotten an honest deal. I trust these people wholeheartedly and would never shop for a car anywhere else. I also love taking my car in for service, oil changes etc. Pete and Mike in the Service Dept. always explain fully what needs to be done, if anything, and they keep my car running smoothly. The whole crew at Heiser makes car buying and service a fun experience and I will continue to always do business with Heiser.

Janet Bischoff

Jan 31, 2013

Heiser Chevrolet is the best Chevrolet dealer! I have purchased many cars from them. The staff, Rich, Willie, Kristina, and Mike are so helpful. When making a purchase they give you an honest price and will find what you are looking for if not in their stock. The service department is great. If something is not right they will let you know. All repairs are done right the first time. When you come in the door you feel like you are with your family. Once I visited a competitor and was totally ignored for over 30 minutes. I never went back. Heiser is the only dealer for me.

Ken S

Jan 31, 2013

I hadn't bought a car for about 12 years, which was my first vehicle at the age of 16 and now cars have changed quite a bit, as have the dealership experience. Once my old car passed along, this was my first stop and experience of shopping for a new car. I had narrowed down my options and the Chevy Cruze ECO was my first and coincidentally my last test drive. Not only did I the car I wanted on the lot, minus one minimal feature (noted later), but was greeted by a sales person Jason C. who right away showed great enthusiasm around my experience and the car. The test drive was a great experience, quick and easy. Afterwards there was nothing "pushy" about the sales experience, he knew I wasn't able to purchase right away so the experience was relaxing and very informational. We took time to look at all the options and features of the car itself in a details walkthrough, a key to my end decision. We agreed that he would call the following day to discuss next steps as I was personally waiting on a few things and was politely called the following day with the information I requested. A few days later once my old car was sold, funds secured we were able to line up time to accommodate my work schedule, and put through all the paperwork. While we started the process late on a Tuesday, the dealership was amazing in that they stayed late to make sure I was able to get out that night with my new car. Clean, professional and a great team to work with, while paperwork is just that, the people made the time go by and effortless. While the weather wasn't anything we could change ourselves, I'll let that slide, as everything else about the car shopping experience was courteous and would recommend Jason and his work to anyone. So I'll end with thank you to the crew that got me home in my new Chevy Cruze ECO.

Dan Lynk

Jan 30, 2013

Thank you so much George for helping me and my wife find the perfect truck. We will send a lot of business your way!!!

RIch Schwoegler

Jan 29, 2013

I purchased a truck from Rob Grzegorzewski this year..... He is very knowledgeable of the vehicles Heiser sells. He treated my fairly and I will recommend people to him to purchase a vehicle.

Rosemary Kraemer

Jan 29, 2013

I scheduled an appt. for my oil change and am pleased with the customer service provided by Peter Cooney. He keeps me up on what needs to be done on my vehicle. The tires were due to be rotated and that was done. Thank you!

Greg OBrien

Jan 26, 2013

I brought my Silverado to Heiser for a repair that another dealer had diagnosed as a front wheel bearing. The tech at Heiser agreed and replaced the front wheel bearing. I picked my truck up after hours only to hear the same noise/sound that it was brought in for. The tech at Heiser had recommended new tires at a cost of $1200. I waited a few days and took the truck to a local tire dealer for tires. They ask why i was looking for tires and I told them. They took the truck for a short ride and told me the noise I hear is not the tires. I guess its back to Heiser i go. I would also like to mention they estimated the cost of repair to be $825, I was charged a $200 deductible, and the warranty provider was only charged $165. Why the difference?

R.A.T.

Jan 26, 2013

after being at onther dealership coming away completely up happy about trying to purchase a car, it was the complete opposite at Heiser. Dave Shepard was my salesmen and he was great. Not only did i get the deal the other dealership was not even close to touching but Dave went the extra mile and got me a better deal. I WILL RETURN THE NEXT TIME IN NEED TO PURCHAE A CAR AGAIN.

Jill

Jan 25, 2013

Bought my 2011 Equinox here and bring it in regularly for maintenance. The service is always professonal and timely.

John and Stephanie Clayton

Jan 25, 2013

We just purchased in 2008 Hyundai Sonata from Dave Shepard at Heiser, and we could not have been happier with this decision. From the test drive all the way through to the purchase of this vehicle, we never felt any type of pressure from Dave. He made the buying process stress-free all away through. Dave answered all of our questions with the requisite knowledge of a true sales professional. I know that we will enjoy our sonata for years to come. Thanks again Dave for all your assistance!

Larry

Jan 25, 2013

I can't say enough about how smoothly this car purchase went. Im from oconomowoc and Heiser was easy to find and get to,, Once there it took about half an hour to agree on a price... I did my home work , shopped around and homed in on Heiser on the internet... Drove in looked around the showroom , and the Maintaince department , then sat down to discuss the price ,,,It actualy was cheaper than what i thought it was going to be....incentives ... I purchased the car and left there about 40 minutes after i arrived ... there was no pressure no price hassle , honestly the best experience i have ever had buying a car... went back that same night after work and picked it up... good people great sales person ....will buy there again...

Natalie

Jan 24, 2013

Recently purchased a 2013 Chevy Cruze. Greg Koss and staff were very helpful in explaining everything. They worked with my budget and got me a great deal!

SNavone

Jan 24, 2013

Mike Gortmaker and Heiser Chevrolet made shopping for a new car a great experience. Mike was very knowledgeable and personable, yet gave us the space when we needed it. We looked at several different dealerships, but due to the service we received we purchased a 2013 Chevy Equinox, and couldn't be happier.

CG 66

Jan 23, 2013

Completely satisfied. Nice selection. Pricing. Facilities. The vehicle was ready to go.

Linda

Jan 22, 2013

Pete answered my questions about air in tires. He gave a detailed answer that helped me feel secure. I enjoyed coffee while I waited.

Camaromurph

Jan 20, 2013

I was looking for a very specific Camaro online and located it at Heiser Chevrolet. I was working with Dave Shepard. I was coming in from quite a distance and he made the whole buying experience very pleasant. His attention to detail and follow through were exceptional. The was the easiest and best new car buying experience I have had. Thanks Dave. Love my new Camaro.

Deborah Kramer

Jan 18, 2013

I've had my vehicle in for service three times for various things in the last couple of weeks and have always walked away completely satisfied. Pete Cooney is always very friendly, professional and is a pleasure dealing with.

Kathy

Jan 18, 2013

The service rep I worked with (Mike C) did a great job of keeping me updated on the repairs needed, and the progress of the repairs. He also assisted in finding appropriate discounts- which helped a great deal. I needed a rental for a few days during the process, and Heiser offered a discount on service for the partial cost of the rental car as well. Really helped decrease the "pain" of repair bills!

RichardG

Jan 8, 2013

I leased a 2013 Equinox from Dave and never thought I would have such a pleasant and positive experience. I contacted many other dealerships throughout the Milwaukee and Waukesha region and only one stuck to their original email and phone quote and that was Dave at Heiser. If you are in the market for a vehicle I highly recommend putting Heiser Chevy on your shopping list. You will find them honest, knowledgeable, professional and also experience great customer service! Thank you Dave, Kristina (Finance Department) and Heiser!

Cgem

Jan 5, 2013

Heiser was the ONLY dealership lot that I was able to access at 2:30 in the morning w/my towed car. The car was also looked at first thing in the morning so I was able to drive my repaired car away in the afternoon. Mike Catanese was very helpful.

Frenchi and Art W

Dec 31, 2012

After all was said and done the service we received far surpassed any service we have had in the past. From the sales rep to the finance people we were treated with the utmost respect and friendliest care possible. They made us feel like part of their family. We would recommend Heiser to anyone purchasing a new vehicle. We will deffinately return for another new vehicle in the not too distant future. When the truck came in there was something my husband was not happy about and they bent over backwards to make him happy. All in all it was a great experience.

Tim E.

Dec 31, 2012

Having recently purchased a used 2011 Camaro and had a great expereience working with Greg Koss at Heiser ( gkossatheiser.com ) I checked their website and after seeing they had a few new Tahoes I called Greg to see what they could do. We ended up making a deal that evening that got me into a new 2012 Tahoe with a deal that fit exactly what i needed. Great second experience with the sales and management team to do a deal.Thanks again Greg, Rich and Brian. We'll be back.Tim & Shelby

Spice Girl

Dec 28, 2012

We had an pleasant, easy, no pressure sales experience with Greg Koss at Heiser Chevrolet. The experience we had at another Chevrolet dealer earlier in the day felt like a hostage situation!

BallCoach

Dec 27, 2012

I had a VERY tight budget to work with when trying to get into a new 2013 Chevy Traverse. Greg Koss (gkossatheiser.com) at Heiser Chevrolet was very patient and helped me get into a great vehicle for my family! Everyone at Heiser was great and made the process extremely easy! Thanks guys!

Jenny

Dec 27, 2012

I purchased my 2007 Suburban in the summer of 2011 from Heiser in West Allis. This was the best experiance I have had purchasing a vehicle. We got a great price and I love my truck. I have since had to bring my truck in for a couple of different repairs. Each time I brought my vehicle in the Service department went above and beyond my expectations. In particular I would like to mention Service Advisor Pete Cooney. Pete's knowledge kindness and willingness to help make my experiance a good one was truly humbling. He had an answer for every one of my questions and explained very well exactly what was going on with my truck and why each repair needed to be done. Before even asking he was sure to check if any of the repairs would have been covered under the manufacturers warranty or the extended warranty I had purchased when I bought the truck. I am happy to say that all have been covered under warranty. When Pete told me I needed new brakes and rotors I did a little price shopping and could not find any repair shop that could beat his price! On at least two occasions I had to bring my two girls in with me to have my truck serviced. Pete arranged for a driver to take us home because the repair would take some time. While I got my kids ready for the ride home Pete removed both car seats from my truck and fastened them CORRECTLY into the car we were riding home in! I can say that I have never been taken care of this well at any other repair shop. The new facility also has a kids area with crayons books and a big flat screen TV that kept my kids occupied while I was there. The complementary coffee and soda was also much appreciated. I have decided that I will not be taking my vehicle anywhere else. I would recommend Heiser to anyone!

Karen Cross

Dec 26, 2012

We had a great experience with Heiser Chevrolet. Greg Koss our salesman did a great job. He took a a lot of time to help us pick out the right car for us. This is the second time we have bought a car at Heiser.

Judy Scholtens

Dec 24, 2012

We have been purchasing our vehicles from Heiser Chevrolet for the past 15 years, that says a lot. We have also always gone to the sames salesperson, Willie Lemle. He is always so friendly, patient and really takes his time without being pushy in the process.

dan

Dec 19, 2012

I had a serious problem with my car that was difficult to diagnose. Mike kept me posted on all work that was being done, as well as what was or was not wrong with the vehicle. Mike was on top of the situation the entire time.

JasonLG

Dec 18, 2012

I went to Heiser to look for a new car after the frame on my old one cracked. Mike the sales person understood my need of needing a new car asap. With a daughter that needs to go to doctor appointments every week he set me up with something that was the right price and safe for my daughter. I couldn't be happier with my new 2013 Cruze. Mike actually delivered my car to my work when I had to close two nights in a row. Which I really didn't expect him to do it. But he showed up around 8pm on his day off to get my car to me. He brought along all of the paper work for me to sign and handed me the keys. I haven't experienced such great customer service from a sales person in a long time. Most of them just want to get you in and out as fast as they can. If all the dealers at Heiser are like Mike. Then I will for sure use them again in the future.

Adam Jansen

Dec 17, 2012

Greg Koss did a great job providing me with the car I was looking for and keeping the cost within my budget. The loan officer Kate was efficient and pleasant in getting me situated.

bubba

Dec 16, 2012

Purchased a new 2012 colorado from Heiser Chev.The sales rep. Mike Gortmake handled the sale superbly and Kristina in finance whas also very helpful. Overall experieance - very good - will be back in the future

Gregg from West Allis

Dec 15, 2012

I trust them so much, I take my Mitsubishi there. They always take very good care of me and my vehicles.

Bears

Dec 14, 2012

If you are looking for a no pressure sales approach to your car search you have come to the right place. It was obvious from the word go that my Sales Consultant Greg Koss was working in my best interest and not his own. Instead of the usual high pressure sales tactics that I ran into at other dealerships, Greg asked questions about what I was looking for instead of telling me what I should buy. It was a refreshing approach. Greg found a lightly used vehicle for me that is exactly what I was hoping for at the price I was wanting to spend. If you have an opportunity to work with Greg I strongly recommend you do so on your next vehicle search. ghossatheiser.com

Kevin Harvey

Dec 7, 2012

Great job by the team at Heiser Chevy. Both Greg Koss and Brian Crandall were very helpful throughout this process. I purchased a used truck and you would've thought it was new when I took delivery as it was spotless! Would definitely recommend the entire team. My office is literally 1 minute from Boucher Chevy but I felt the 40 minute drive was worth it based on my phone experience and after taking delivery I'm glad I trusted my instincts.

SPC Duran

Dec 7, 2012

I had great experience purchasing a Truck from George at Heiser Chevrolet. Now with a new dilemma I didn't hesitate to reach out to George to find the right vehicle. He was quick to create a solution while working with my needs. I feel George is dedicated to service in a personal friendly manor. I appreciate all efforts made by the entire staff at Heiser Chevrolet whom worked on my behalf. Thank you, Mark Duran US Army Retired

Searching for Quality

Dec 5, 2012

The team at Heiser Chevrolet is professional, friendly, and helpful every time!! Service gets you in within 24 hours and the service team is efficient and has advised me of savings benefits I did not even realize I had. When purchasing my car, Willie Lemle and his sales manager worked with me on my trade in value and budget. I love my 2011 Equinox LTZ more than the Murano and Passar I had previously. I always suggest Heiser Chevrolet to those looking for a new or used vehicle because of their service and consideration of my time. The lounge is comfortable and clean and the work stations are fantastic. If you go with Heiser Chevy you will not be disappointed!!

Be Wiser, Go Somewhere Else

Dec 3, 2012

A relative of mine went into Heiser Chevrolet with a coupon for a $21.95 oil change. Was told that it may take a few hours, that they weren't properly staffed today. Was asked if I could leave the vehicle or schedule an appointment. I showed the coupon that said "No Appointment Necessary". Why does Heiser offer special rate service if the service department cannot handle the workload? An oil change shouldn't take "a couple of hours". No longer will be doing business with Heiser Chevrolet service or sales, nor will 10 of my friends.

Dean Jorstad

Dec 3, 2012

Service has always been great. Very helpful and easy to work with.

HMConry

Dec 3, 2012

This was the first time I ever bought a car at a dealership since all my life, cars were always handed down to me. I traded in two older cars for a new/used 2007 Mazda CX-7. The sales rep, Jason Clark, and the sales manager, Brian, took care of me. They were professional and friendly and made it a breeze for me to trade in my two older cars for the new car. The loan process was easy and I was very happy my interest rates and payments. The service shop also made sure to thoroughly clean my new car and I was able to drive it off the lot that day. Overall, it was a great first time experience to buy a car from a dealership.

Thee Ben

Dec 3, 2012

Leafing through the reviews, it seems like Greg Koss is gettin some love. Can't say I earned him any commission, but my impression of him is that he's a pretty good guy.

2013 2LTZ Malibu Buyer

Dec 2, 2012

Purchased 2013 LTZ2 Malibu on 11/29, entire experience was great.

DonFromPewaukeeWI

Dec 1, 2012

Was recently looking for a used car and stop at Heiser Chevrolet and found Greg Koss to be very helpful and unlike other salesmen that we've encountered elsewhere. His knowledge of the Chevy product line was incredible. Will definitely be looking forward to working with Greg in the future on my next car purchse.

Doris Rubin

Dec 1, 2012

We purchased a 2013 Equinox. The salesperson (Willie) is the best. Dealership is very clean and the staff is friendly and nice. The purchasing process was very good. Dealer has a very good inventory of vehicles.

Dean S.

Nov 30, 2012

Recently purchased two vehicles from Heiser, very helpful and willing to make the customer happy. Fair and reasonable deals.

Jamie

Nov 29, 2012

I was recently shopping around for a used car. After looking at several dealerships, I found nothing. I then went to Heiser Chevy and talked to Mike G. He was informative and helped me figure out what was right for my needs. I found the perfect car and am completely satisfied with my purchase.

JamieLee

Nov 29, 2012

I love how the staff always greet me by name and always try to give me that little extra effort to ensure I receive the best service. Very friendly and efficient.

new chevy buyer

Nov 29, 2012

First time Chevy buyer. First time Heiser customer. Very happy so far. Bought Equinox in July. Within 3 months tire was losing air. Took me in the day I called. Ended up having a nail in the tire. Mike in service took care of everything. Also very nice buying experience with Michael G.

Barb K.

Nov 28, 2012

I have bought 3 vehicles from Heiser Chevrolet. I have been pleased with the professionalism and competence of every person I have dealt with at Heiser. Their sales staff has been very knowledgeable and easy to work with. The same has been true of the people in the Service Department. Everything I have asked about or questioned has been explained in an easily understandable manner. I intend to continue doing business with Heiser Chevrolet.

Brookfield Camaro

Nov 28, 2012

Purchased a Certified Used Car from this location. So far dealer has repaired all problems without hesitation. One of the most comfortable service waiting areas that I have visited.

Cherly Phipps

Nov 28, 2012

I leased my 2010 Toyota Corolla from Heiser Toyota 2 years ago and have had it serviced at Heiser Chevrolet since then for convience. The high level of customer service I have recieved from Heiser Chevrolet has been equal to or greater than my original dealer. Everybody at Heiser Chevrolet has provided a level of service that is rare in todays auto industry. Keep up the GREAT WORK!!!!!!!!!

Cliff Shave/perchman

Nov 28, 2012

was looking for a suburban without the high price and heiser beat all dealers around 50 mile radius. a pleasant place to purchase from people were very good at what they do

EcoChic

Nov 28, 2012

I wanted to test drive the new Volt. I ended up working with Greg Koss. He was very personable and charasmatic. Answered my questions well, seemed to know a lot about the vehicle. Although I didn't end up purchasing the vehicle, (still trying to find the perfect car for me) I would recommened Greg as a sales person. He listens well and was very helpful.

Fisher4life

Nov 28, 2012

Purchased a used Cobalt from Heiser, walked in expecting to get attacked by salesmen but I didn't! I was greeted by a Kid! I told him I was looking for great gas mileage and what my budget was, he walked me straight to 3 cars that he felt would fill my needs. After test driving all of them I did not know which one was the best "bang for my buck" he then pulled the CarFax for me on all of them, went over each one and explained the history on them, I feel that I got the right car and a nice price! Thank you Michael and William for the great service!

Stephanie Troyer

Nov 28, 2012

We were very satisfied with this dealership.

Tom S.

Nov 28, 2012

I recently just bought a chevy cruze from heiser chevy, my salesman GREG KOSS was awesome in the way we were treated. I will definitely recommend GREG

William

Nov 28, 2012

Greg Koss has been a great resource to my wife and I who are planning on buying an American car in the near future. We benefited from his perspective and experience without feeling pushed to make a purchase that not be in our best interest.

Dave, Unhappy Malibu Owner

Nov 27, 2012

We have been going to this dealer for many years for repairs on our 2001 Malibu, which has had a lot of problems, particularly acceleration problems. Our car has rarely been fixed on the first attempt of repairs. To quote them, they told us on 11/26/12 it's a process of elimination. So they really have mechanics apparently that do not know how to diagnose a problem the first time your vehicle is brought in for repairs.For the customer, that means just keep the cash flowing until they figure it out.On 11/23/12, our vehicle was in again for acceleration problems. We gave them details on what was happening with the car. We were told it would cost $680.00 approx. to fix it. We gave the go ahead. (parts were plug wires

Jeep Enthusiast

Nov 27, 2012

Two months ago I found a used Jeep Wrangler I was interested in online at cars.com. The Jeep Wrangler was at Heiser Chevrolet in West Allis, Wisconsin. I called and talked to Greg Koss, a sales associate, about the Jeep. He was extremely helpful and answered all of my questions concerning the Jeep. He went out of his way in returning calls with questions and concerns I had about buying a vehicle in Wisconsin and getting it to Colorado. I would like to thank Greg Koss for the energy and time he invested in this sale. He was gracious and understanding with no pressure or expectations toward me. I would certainly recommend Greg Koss gkossatheiser.com as the person to deal with at Heiser Chevrolet.

Jeff Balzer

Nov 27, 2012

Always friendly and helpful in the service dept.

Randy Plotz

Nov 27, 2012

I got a great trade in price

Stacy and Kyle Ketola

Nov 27, 2012

I can't say enough great things about my experience with Willie. A Dealer that offers comfort without the pressure when buying a automobile at Heiser Chevrolet. Willie made everything smooth and simple and carefully worked with us while making offers of our trade in and negotiating the best price for our new SUV.He even added a great sense of humor and patience. Willie was a dealer that was very informed about the model we chose to purchase and gave a great orientation to my new Suv before leaving the lot. I left very comfortable and even more excited about my vehicle and the options it included.The SUV was ready for me freshly washed, license plates in place and with a full tank of gas. My only responsibility was to drive it away. Thanks Willie,your a dealer will always come too!!!

Average joe

Nov 26, 2012

Visited Heiser looking for a replacement vehicle. Greg Koss was excellent in dealing with all of our very specific vehicle needs. Not only did he listen to what we were saying, he was able to take the information and find us a perfect fit! Thank you Greg!!

Eric W

Nov 26, 2012

Great experience, we loved working with our salesmen Greg Koss. Never felt pressured to buy, but he was very knowledgeable and helped us find the perfect car.

Erin W

Nov 26, 2012

We bought a car from knowledgeable salesman Greg Koss. We were impressed with the dealership in regards to their customer service. We did not feel rushed into making a purchase and were given all information and options. We would go back again to Heiser and Greg Koss for our next purchase.

James R.

Nov 26, 2012

Although I wasn't able to purchase a car through Greg(not to any fault of his) he was very professional, knowledgeable and efficient in his processes! Most importantly he was friendly and easy to work with(not a pressure kind of salesman) I would suggest him to my family and friends for sure! Thank you Greg Koss for being YOU! I wish you the best of luck!

Julie57

Nov 26, 2012

Recently bought a truck from Heiser in West Allis, worked with a young man named Michael, he made sure I got a great price on the truck and got me a more than fair offer on my other vehicle, I am very happy with the whole visit!

tkerickson57

Nov 26, 2012

We recently were looking for a car for the wife and stopped into Heiser on a Friday evening. Greg Koss gkossatheiser.com quickly linked us to a Camaro they had just traded in. He took us for a drive even though it was close to closing and was very good with information to meet our buying needs. Great buying experience without the normal pressure. We bought the car and drove it home the following day.

Wayne K

Nov 26, 2012

I went to Heiser Chevrolet shopping for a new Silverado after i had been to many other Chevrolet dealerships and expected the same bad sales staff until i met Greg Koss. Greg listened to my needs and wants and addressed each one of them. I have bought a lot of new vehicles in my life and Greg Koss is buy far the best salesperson i have ever worked with. thank you Heiser Chevrolet and Greg Koss for a great experience. WK

bmstokke

Nov 24, 2012

Last week I bought a 2013 Equinox for my wife. This is her second Equinox, but now brand new. I wanted to fill this out for George Kroening, my salesman and for Jessica halverson, in internet sales. My wife and I are very happy with the service received from the very first call we received to the final delivery of the Equinox, we told them and their manager Rich that it is only because of their treatment and willingness to go the extra mile for us, which they did by far. I will refer my friends to both George and Jessica, they are great, and work well as a team, I appreciate everything.

silverado_guy

Nov 24, 2012

I had work done on my car this week and was very pleased with the service from Mike C in the service department. I don't know exactly which tech worked on my truck but I am overall pleased with Heiser Service at the West Allis location, I also spoke briefly with Quinn, who was also helpful.

Disappointed (but taken care of)

Sep 27, 2012

After I had already posted my review about the Honda CR-V, I received a call from Brian Crandall who apologized for our treatment by Heiser and offered to pay the entire bill of our repairs. He told me he spoke with the managers and assured me that his dealership was not accurately represented in our interactions with them. While the events of my earlier review still occurred, I am very pleased that Heiser reached out to rectify this situation. I am very appreciative.

Disappointed

Sep 15, 2012

My wife and I bought a used Honda CR-V from this dealership. I will admit they were friendly and easy to work with and we got a good deal compared to other locations. However, less than a month after purchase, our car's brakes were grinding and we had to replace the brakes and rotors - $600 repairs on a newly purchased car. Heiser has repeatedly tried to distance itself from the situation and hide behind the fact that it passed their inspection. It takes much badgering to hear back from sent emails, faxes and voicemails. Every person I called to discuss partial covering of the repair has told me they can't help us and they informed me the person who could, Brian Crandall, is "very busy." Heiser has shown they are not concerned with the quality of their cars, testing them to the bare minimum to be sold, not caring if the car they sell will fail soon after the purchase. They have repeatedly shown no responsibility or interest in their customers' satisfaction. It's disappointing to see reviews about good customer service for happy customers, but then they ignore unsatisfied ones. Don't expect help or sympathy if things go wrong. :(

bsutton123

Sep 15, 2012

My wife and I bought a used Honda CR-V from this dealership. They were friendly and easy to work with and we got a good deal compared to other locations. However, less than a month after purchase, our car's brakes were grinding and we had to replace the brakes and rotors - $600 repairs on a newly purchased car. Heiser has repeatedly tried to distance itself from the situation and hide behind the fact that it passed their inspection. It takes much badgering to hear back from sent emails, faxes and voicemails. Every person I called to discuss partial covering of the repair has told me they can't help us and they informed me the person who could, Brian Crandall, is "very busy." Heiser has shown they are not concerned with the quality of their cars, testing them to the bare minimum to be sold, not caring if the car they sell will fail soon after the purchase. They have repeatedly shown no responsibility or interest in their customers' satisfaction.

Avalanche Fan

Aug 30, 2012

I've found that the only thing better than being a Heiser customer is being a loyal Heiser customer. Last week I purchased a 2013 LTZ (Black Diamond) Avalanche at Heiser. This was the third Avalanche I have bought there. I've also bought my wife a new 2011 Camaro and my daughter recently bought a used 2008 Impala, all from Heiser. Last week I made one call to Jason (my sales rep) and simply asked him to look into what he could do to put me in the Avalanche I had seen while my daughter was buying her car. His reply was "I've got you.", and he did. He called me back with an offer that I couldn't refuse. I've long given up shopping their prices as it proves to be a waste of time and money. I told him when I would be in to pick the truck up and everything was ready and waiting for me. Jason, Brian, Rich and Kristina went out of their way to make sure I felt like royalty. I was impressed to learn that, even though I had agreed to the the payment Jason had quoted me, Kristina had continued to work and found me an even better interest rate. As I've been with Heiser for a long time, I've also had the "opportunity" to work with their service department. Mike and Quinn and the gang are awesome. I'm treated very well and all issues have been dealt with correctly the FIRST time. Quality workmanship doesn't end with the repair or service. I was once asked by Mike if I could give them an extra few minutes because he wasn't satisfied with the free wash job they had done after an oil change. Come to think of it, that's how I've been treated since the first time I walked in to Heiser many years ago. Going to buy a car? Visit Heiser. You won't be disappointed.

jkacross

Aug 7, 2012

I have purchased six new vehicles from the Heiser Group. The last three were Chevys from Heiser in West Allis. The first couple of times I shopped with them I actually shopped their prices. I has been my experience that shopping their prices is a waste of time, effort and gas. I have always been treated with friendly professionalism. My daughter recently was in the market for a good used vehicle. She mentioned going to a competitor. After getting the runaround at that pace she asked my advice. We hopped in the car and rode down to Heiser. My daughter left a few hours later with an Impala with more options than the competitor had shown her and she got it at a better price. Their service department is excellent as well. I can't think of an individual at Heiser that has given me a bad impression over the years I have been dealing with them.

dgrabman4republic

Mar 18, 2012

My husband and I have had all the service work done on our last 3 cars by Heiser. Quinn Mihalski and Mike Catanese are wonderful. They do whatever needs to get done in a timely manner. They also are polite and courteous to work with. They are by far the most professional people to do business with and truly live up to Heiser's motto "Anything's possible." Heiser is also reasonable on price as well as quality. We do not have enough good words to say about them or the entire company.Sincerely,Dave and Christine from West Allis

mjahn

Feb 27, 2012

I just leased a 2012 Chevy Cruze 2LT from Heiser and I'm absolutely loving it! My quality of life has just improved tenfold! The entire staff at Heiser were just awesome! They were friendly, knowledgeable, attentive, professional and patient with me. I had so many questions during this process, but Brian, Jason and everyone at Heiser answered all of them and made the experience of getting into a new vehicle absolutely incredible! My sales associate, Jason Clark, couldn't be a nicer guy. He has such a great personality and a genuine, easy going nature about him. The same goes for Brian Crandall, the General Manager. I would recommend that anyone interested in buying or leasing a new vehicle, stop in to see them. If you do, you'll truly see what I am talking about. MY only regret is not stopping in sooner. I visited other dealerships too, prior to visiting Heiser and left disappointed for one reason or another. Brian should be commended for having a staff that makes you feel welcome, a staff that takes a genuine interest in satisfying its customers and a staff that makes getting into a new vehicle as FUN an experience as it should be! In short, Heiser really took care of me and have earned my trust and respect.I got my car over a week ago, and I'm still smiling!

atv450

Nov 29, 2011

I drove from Indiana to Wisconsin to get the best deal on a Chevy SUV! No one else could come close! Everything was ready when we arrived. Salesman was courtious and prompt. Everything went smooth and we drove home our new Chevy!!! Love it. Wish we had a Heiser dealer in INDIANA!

RKring

Jun 14, 2011

Used AAA pricing and 3 dealers were sent to me. Illinois dealer had lowest price so I called Heiser and they met their price. Salesman was great and helped in locating and getting the exact car I wanted.

Cheo22

May 6, 2011

I came to just take a car to get it checked by my private mechanic. I saw on car fax its been in an accident. Made me wait 45 mins before they would let me. My mechanic told and should me how negligent they were. The lower joint bolt was missing and one harsh bump would have cause a deadly car accident. The radiator was also severely leaking. I got back after my mechanic fixed their main problem. The manager Bruce told me "We inspected it and it is verified." Obviously not... As I told him, trying to control myself. He had the nerve to barely say sorry has he ignored me the best he could. I told him this is very negligent and could have been a law suite. Response??? "Human error happens." HUMAN ERROR HAPPENS!!! We could have died at any pot hole when the wheel would have fell off! So much more! Dont buy there. They are very corrupt.

ralphtym

Feb 16, 2011

It was bad enough that I had to endure the noise and inconvenience of the remodeling project during my visit while they replaced my rear brake pads and rotors. Then the fact that the service writer, Mike, said it would take 1-1/2 hours, tops, to do the work, it actually took three hours. When I approached Mike to find out why it was taking so long he showed me that a caliper was frozen and they were trying to free it up. This was the supposed reason for the delay.Later I found out the real reason was that the service people were at a meeting. This is how Heiser Chevrolet treats the customer???? Lies do not sit well with me. It's a poor business practice, to say the least.To add to the hurt, the cashier wouldn't honor a 15% discount coupon that I had left at home by at least telling me to bring it in and they'd refund the amount from my credit card. Oh no, that would be treating the customer nicely.No more Heiser for ME!!!!!!!!!Ralph

dplav

Dec 18, 2004

i bought a brand new malibu maxx lt 2004. the steering column needed to get replaced which is a common problem with the new electric steering on these cars. after Heiser did this my car has had nothing but problems. it pulls to the left and is off center and they claim that this is fixed. i called the GM, Chris Meyer and after 4 calls he hung up on me because i guess he was sick of hearing of problems. I told him they caused the problem, they have to own the problem now. Ron the Service Manager denies any problem on the car.<br><br>If you want to buy a car from them they love you. if you have a repair problem they hate you and ignore you,.<br><br>I DON'T RECOMMEND HEISER CHEVROLET!

FrankLisiak

Dec 9, 2003

I purchased a NEW truck from Heiser Chevrolet in 1993 & had it serviced at that location on three separate occasions. On the last occasion I noticed that a part of my engine had been replaced with a "Junk" part. I immediately spoke with the GM Frank Lisiak & I informed him of what happened. He said that he would look into it & call me back. He NEVER called back. I called him four times & he stated that I was wrong even though my neighbor & wife could confirm that the part was replaced with a "Junk" part. I told him that I just wanted my Original part back in my vehicle. He yelled, "That is your Original part" at which point I said I would take them to court & he replied, "Go Ahead Do what you got to do" & hung up. I did sue & won in court. This is the WORSE treatment that I have ever received from anyone or any business. BEWARE OF HEISER....