Heiser Ford Lincoln reviews

Shirley Steward

Oct 28, 2016

Pat was professional, knowledgeable and very courteous. He provided great customer service and made me feel very valuable.

C

Oct 27, 2016

Mr. Cardinal is very knowledgeable and quite helpful. Highly recommended.

MBM

Oct 27, 2016

Worked with Patrick Cardinal. He was very thorough and helpful.

STONECRAFT STUDIOS

Oct 27, 2016

GREAT TO HAVE GOOD SERVICE AND HAVE ACCOMODATIONS THAT WORK FOR US

Brandon Hainline

Oct 26, 2016

Pat was very helpful. I was able to test drive the car and really enjoyed the features. The staff was helping in explaining steps we need to do to obtain the car and insurance. I recommend this dealership to anyone looking for a good car at a great price.

Mike Hartman

Oct 26, 2016

Pat was a great help with both of our leases. I will deal with him on our next purchase.

Jeremy Rodgers

Oct 22, 2016

Pat was able to get me the best car and best price during my purchase process. I am more than happy with the outcome and will definitely come back to him for at least my next car purchase if not the one after!

JOE

Oct 22, 2016

PAT WAS VERY PLEASANT AND EASY TO WORK WITH. I WOULD DEFINITELY RECOMMEND HIM TO OTHERS

KEVIN ZIMMERMANN

Oct 19, 2016

PAT KNEW WHAT HE WAS TALKING ABOUT WHEN ASKED QUESTIONS ABOUT THE VEHICLE. PAT WAS KNOWLEGEABLE ABOUT THE LINCOLN VEHICLE THAT I PURCHASED.

LeeL

Oct 19, 2016

My salesperson was Pat. I came in with a specific vehicle in mind and he immediately had it for me and was able to check it out briefly by myself. He let me take it for a spin while he immediately had my car check for a trade. Very quick and efficient. The negotiating went really well. It is always a comfortable experience here at Heiser. And to my surprise I was able to take the vehicle the same evening. Made things really smooth. Great Experience and I feel I got a fair deal on my trade as well as a good deal on the 2017 Escape.

WILL RADCLIFFE

Oct 13, 2016

PAT WAS EXCELLENT! VERY ATTENTIVE TO MY NEEDS. I WOULD RECOMMEND HIM!

Cora L Cobb

Oct 12, 2016

pat was very nice and the whole thing was stress free

Fred Weyher

Oct 12, 2016

Out standing sales experience - dealt with Pat Cardinal.

Karen Hartman

Oct 10, 2016

Pat was personable and went out of his way to accommodate our needs. He answered all of our questions, anticipated questions we should have asked, and made the entire process a pleasant experience. (which I must say is not the norm in purchasing a car) Pat was helpful in asking questions of us that we had not thought of and always made us feel like he had all the time in the world, just for us. I will definitely recommend him to my friends looking at Fords.

steve becker

Oct 10, 2016

Pat did a great job fun to work with. Will deal with him again

Diane

Oct 4, 2016

Pat was very professional and helpful. No pressure, just informed help.

JOHN AND TERRI

Oct 4, 2016

I LIKED OUR SALES PERSON PAT CAUSE TRANSACTION WENT SO EASY AND WENT OUT OF HIS WAY TO FIND THE TRUCK I WANTED

Lucy

Oct 4, 2016

Pat was the best!! He was so much help and made the searching/buying process really easy. Would definitely work with him again!

Tyson A.

Oct 3, 2016

Pat was great to work with. From the test drive to the final walk around he was always very informative and honest. We were a little hesitant on the eco boost 4 cylinder engine but Pat talked us through the puts and takes and even road along on the test drive to make sure we could ask questions while driving the car.

Scoptt Halloin

Oct 1, 2016

This is my second car with Pat. My first was one of his first leases and he was very warm and honest - really a pleasure to deal with. I cam back to him now nearly 4 years later because of that experience, but he also called me to follow up to discuss my changing car needs. We came in on a rainy day and he was no pressure, good advice, and structured a deal that works. I think he is very likely the best sales guy for new cars in town, and highly recommend him. I will be definitely come back to him the next time.

Daniel Flynn

Sep 30, 2016

Pat was very easy to work with he made it very stress free thanks Pat

Francves

Sep 30, 2016

Pat was an extraordinary salesperson. He listened to what I wanted in a car and did not try to talk me into a vehicle that I did not fit my needs. He was knowledgeable about about availablei nventory and showed me only vehicles that fit my list of specifications. When it came to the inevitable "close" situation, he did not push, but continued to review my options and work withy me to get the numbers that I could live with, all without high pressure sales techniques which would have driven me out of the door. This was a good buying experience largely due to Pat.

NICHOLAS RAUSCH

Sep 27, 2016

PAT WAS VERY FRIENDLY I WAS ORIGNALY GOING TO LEAVE TILL I TALKED TO PAT AND HE HELP ME GET THE CAR I WANTED HE IS A GREAT SALESMEN

jULIA f.

Sep 26, 2016

We HAVE BOUGHT SEVERAL CARS FROM PAT AND EACH TIME ITS A PLEASURE. WE TRUST HIM COMPLETLY AND HE MAKES THE PROCESS EASY. THAMKS PAT!

Michael P Coutley, Sr

Sep 23, 2016

Pat was very helpful in getting us the best deal possible on our new Ford Fusion

Robert

Sep 22, 2016

Pat took the unusual time and patience to walk me through the process of purchasing my Fourth, Ford Focus, all from Heiser. Get help and a new friend. Great professionalism & attitude. it was great to meet him.

Nazar

Sep 21, 2016

Pat is awesome, he help me through the whole process.

Robin

Sep 21, 2016

Pat has been wonderful. NO hard sell. Listened to our needs and delivered! Processed all things very quickly. Two days and a new car. Can't beat that!

Kelly

Sep 20, 2016

Pat is very approachable, helpful, had time for multiple questions, and showed me all the features of my new car which was a huge help!

David

Sep 19, 2016

I worked with Pat who was wonderful. He went over and beyond to help me find the right truck. I highly recommend Pat (and will).

tianqi lin

Sep 17, 2016

Pat was a very good sales man and help me to buy my fusion

Darrell Staszak

Sep 15, 2016

Jamen Jackson helped me purchase the Corvette I had been looking for. I spent months looking and waiting for the right car to come along, when it did he made the buying experience SO EASY!

erin guill

Sep 14, 2016

Patrick was extremely helpful and patient. I recommend him to anyone who is in the market for a new car!

ANA L OLIVA

Sep 13, 2016

PAT IS AN EXCELENT SALES PERSON BUT MOST IMPORTANT GREAT PERSON IN WHO YOU CAN TRUST MAKING EVERYTHIN EASY AND SIMPLE AND ALWAYS READY TO ANSWER YOU CALL BACK

Julieh

Sep 12, 2016

Never got there cuz they are inMilwaukee & I need a closer dealership. I am in the UP of Michigan.

Helma Brenner

Sep 10, 2016

Pat was very helpful and accommodating. Was very good in following up and trying to meet my needs. Was also trying to find me a car from another dealer although I ended up buying the one on the lot. I would buy from him again. The buying process however, which was NOT Pat's fault, was very slow.

Kristi B.

Sep 8, 2016

I was trying to decide if I was going to turn in my 2014 Focus for a different vehicle and there were options that I was looking for and Pat helped me find the Ford Escape that fit my needs and requirements. Conversations very good and helpful.

Travis hood

Sep 7, 2016

Pat explained everything so I could understand it he was great

Danno

Sep 6, 2016

I went in to look at a specific car. I was dealt with and treated with respect as a buyer which made the entire buying process very comfortable and easy. The entire team that I worked with was extremely honest and willing to work with me . Very happy with the car and the buying process and will look at visiting this dealer again for my wife's next vehicle.

Nicole

Sep 6, 2016

Patrick was great! He helped me from the test drive, setting up XM radio, all the way until I signed the dotted line. If you're interested in buying a car make sure you do it with him! He will get you everything you need to make you feel comfortable and happy with your purchase!

pat

Sep 6, 2016

sales person was very helpful answered all questions like a pro

SIC LAZARO US INC

Sep 6, 2016

Pat was great from the beginning making everything so easy and fast

Juana

Sep 3, 2016

Great. Xavier was very helpful and professional. He made the process easy.

David Parks

Sep 2, 2016

Pat Cardinal was a huge help throughout my entire trade in process. He was very knowledgeable of each car we looked at and was very honest with me during all of my visits to the dealership. I would highly recommend working with Pat if you are in the market for a new vehicle.

Lucky

Sep 1, 2016

My first contact was with Linda, the Internet Sales Manager. She was very helpful and encouraging. When I came into the showroom, she set me up with Pat Cardinal. Pat was incredibly empathetic to my situation (recently stolen car), and helpful in finding a solution to my urgent need for a new car. I'm happy to say that we found something in less than an hour, and I had a car by the end of the night.

Daniel F.

Aug 31, 2016

Pat helped me get the exact car that I wanted thanks

herbert renfro

Aug 31, 2016

Pat helped me get the truck I wanted he is a very good salesman and friend

Jason S Shipley

Aug 29, 2016

Was a great process buying my car from Heiser Ford. Pat helped me get familiar my new car and explained everything that I needed to know. I'm very grateful to have someone who knew the in and outs of my car explain everything to me. I feel like I already know my car, like I've been driving it for months. If I remain in the area, Heiser will definitely be my dealer of Choice.

Gerald Schroeder

Aug 27, 2016

Xavier very pleasant and well informed. Made our purchase easy.

Margaret

Aug 27, 2016

Pat was so helpful in answering my questions and helping to complete forms. Polite, knowledgeable and patient-great experience.

Chad J

Aug 26, 2016

Pat was my salesman and he is just the kind of salesman I like. Not pushy, straight forward, knowledgeable, and above all, honest. Pat not only pointed out the highlights of the vehicle, but he also pointed out the things (all minor) that he noticed that were possible concerns. The process was quick and easy. I would definitely come back to Heiser Ford to do business!

ELLEN

Aug 26, 2016

MY ENTIRE BUYING PROCESS AT HEISER HAS BEEN EXCELLENT. PAT PROVIDED GREAT CUSTOMER SERVICE AND WENT ABOVE AND BEYOND TO HELP ME BUY MY CAR ON MY TIMETABLE.

RUNNERGIRL62

Aug 25, 2016

I AM SUPER EXCITED TO BE DRIVING OFF WITH A BEAUTIFUL FORD FUSION, METALIC GRAY WITH A MOON ROOF. FROM THE MOMENT WE MET PAT WE LOVED HIM AND KNEW WE WOULD BE PURCHASING OUR CAR FROM PAT HERE AT HEISER FORD. PAT WAS TERRIFIC TO WORK WITH, IT WAS A FUN EXPERIENCE AND PAT WAS ABLE TO COME UP WITH A CAR WITH ALL OUR "MUST HAVES" IN OUR PRICE RANGE. WE ARE BIG FANS AND WE WILL BE BACK.

Ashley Groh

Aug 24, 2016

This review is for Patrick Cardinal only. He was very helpful and honest throughout the process. I give him the 5 stars for everything. I would recommend Pat to a friend.

Chantalk

Aug 22, 2016

Jamen was very helpful! Good guy to work with to find the right car!

ELLEN JANKOWSKI/EVELYN JANKOWSKI

Aug 19, 2016

Pat was the best car salesman I have had the pleasure of working with. From the time I first met him, he was personable, articulate and very well informed. He worked hard to help me find the perfect SUV. I cannot say enough about Pat. He has the patience of Job with all my questions. THANKS PAT for all your help. I am going to recommend you to all my friends when they need to buy a car.

S. Grzyb

Aug 17, 2016

We received great service from Pat C. He was very thorough in his explanation of not only the vehicle but of the entire process in general. We also had a little hang up with the vehicle and it being in need of future service. Pat went above and beyond to make sure this would be taken care of in a timely fashion. We would definitely recommend Pat to any friends or family that are looking to buy a new vehicle. Only compliant was that it took a long time for the entire process from getting out old vehicle accessed to purchasing, title, etc. Pat explained when we were here the first day that they were a bit "short-staffed". Pat was also great with our very active 15-month old daughter when we brought her in the first day we came to visit for our price quote on our trade in vehicle. Thanks for the great service.

Erin Schmitz

Aug 16, 2016

Patrick Cardinal was very respectful and forth coming in giving me a payoff of my vehicle and a good deal on a new car

April

Aug 13, 2016

Great buying experience! Everyone we worked with was very pleasant, helpful and upfront, especially Pat Cardinal, who we really enjoyed working with. Very nice facility as well. Would recommend based on our experience.

Luke

Aug 13, 2016

I had a great buying experience with Xavier at Heiser. He found the best car and fit for me. I would highly recommend buying from Heiser.

larry wigen

Aug 12, 2016

pat was great through the whole time I was there will buy from again

Elise

Aug 11, 2016

Xavier was my salesman. He did a nice job and worked hard to find me the exact care I was looking for; however, it was apparent that he was inexperienced like sometimes I would ask him details about the car or the buying process took many different steps over the phone. Overall, I am happy with the car I purchased.

Dodie and Glenn Zimdars

Aug 10, 2016

Pat was an amazing sales man. He helped us find the perfect van for our family needs. He is great at making sure you find the car you need at the style and price you want.

JEREMY

Aug 10, 2016

PAT WAS A FANTASTIC SALESMAN, HE GOT ME WHAT I WANTED AND HE GOT ME IT QUICKLY. I WILL DEFINITLY BE RECOMMENDING HIM AND THE HIESER FORD DEALERSHIP IN THE FUTURE AND EVEN WHEN I COME IN NEED OF MY NEXT CAR. 5 STAR SERVICE!

Danae D

Aug 5, 2016

Xavier is an exceptional salesperson. Knowledgeable, thoughtful, honest and people oriented!

Rebecca Marhal

Aug 5, 2016

Pat was wonderful..patient,kind,considerate, and professional in every way.. long wait for financial guy but great experience. Thanks to everyone.

Will H

Aug 5, 2016

Great service. Pat is excellent. He knows his stuff, very patient, works to solve any issues and make it happen. Superb.

Collegestudent

Aug 4, 2016

Pat was Very helpful in looking for a car that fit my budget, and mad the buying process fairly simple. Good place to go if looking for a used car.

Lisa

Aug 4, 2016

Patrick was very personable and straightforward. I never felt pressured, and I felt he achieved a perfect balance of managing my needs and the needs of Heiser Ford. I would certainly work with Patrick again.

SANDY

Aug 4, 2016

PAT Was very easy to work with and very helpful in the buying process.

Kenneth

Aug 2, 2016

The sales process was smooth and easy Xavier was very informative and answered all my questions.

April Lewis

Jul 30, 2016

Pat is very friendly and professional. He helped the buying process of my 2014 Ford Escape and now my 2016 Escape very smooth. I will definitely return for my future car purchases.

Phil

Jul 29, 2016

Jamin helped me get the correct car for my family. It's nice to have a salesperson get you what you want and need. Jamin is concerned about what is best for this customer. Great guy!

Rosetta Dunson

Jul 29, 2016

Pat was very helpful. He was polite straight forward and a good listener. He is our type salesman. Not pushy.

Patricia Runge

Jul 28, 2016

Patrick was very helpful and friendly. I enjoyed working with him

PMG

Jul 26, 2016

Pat lived up to his word. The truck I had seen online had been sold, so he told me they would try to find some similar trucks that might fit my needs. Two days later, he called and said he had 3 he'd like me to look at. Two were good, and met my needs, but the third is the one that turned my head. Thanks for the extra effort, I'm glad we could work together!

James

Jul 25, 2016

Xavier did a great job selling the vehicle to me. All my questions were answered. Very good rapport.

Dennis Dorn

Jul 23, 2016

Patrick was very informative and let me know exactly what I needed to know about the car. Did everthing first class. The best saleman yet at Heiser. I've bought many vehicles from Heiser

Shawn

Jul 23, 2016

no major issues, smooth from start to finish. quick negotiation.

Sarah S.

Jul 22, 2016

Pat was great! Made the whole process quick and painless. Love my new Escape.

dan malek

Jul 16, 2016

It was great working with Xavier today he made the process go smoothly.

Scott R

Jul 16, 2016

In March 2014 I leased a 2014 Ford Fusion from Pat Cardinal at Heiser Ford. Everything went VERY smooth, Pat did not pressure me, communicated with me as much as I wanted and made the process seamless. He stayed in touch lightly via email to make sure everything was going well. Car performed great, sadly I totaled my car in July 2016. Contacted Pat he was able to walk me through all the paper work and numbers and he was able to find me one of the best priced 2015 Fusion Titanium. I was back in a Fusion before 7 business days. It was truly another great experience and if I continue using Ford and Lincolns I will continue to go to Pat.

Taylor J Czaplewski

Jul 16, 2016

Brandi Winfrey was a very efficient, and straightforward. He made recommendations, answered questions and made sure I was comfortable in my new car before I left the Lot. I really appreciated his Customer Service.

Linda

Jul 14, 2016

Xavier was wonderful to work with. He wasn't high pressure and was there with the answers to our questions. The manager that approved the sale was alittle frustrating because the price we first asked took to much going back and forth to get to that price. We felt we asked a reasonable price from the beginning. The rest of the process went smoothly and appreciated Xavier's help with everything!

michael anderson

Jul 14, 2016

Pat helped find the right vehicle for me. He was great to work with

Spencer T Meyers

Jul 14, 2016

Pretty good, don't really see any problems. Yay for Pat!

Amy Waba

Jul 9, 2016

Pat was very friendly and knowledgeable. He was able to answer all the questions I had. I did not feel any pressure to purchase the car, but rather he laid out the options for me. He showed me the CarFax without my prompting. He shared both personal and professional experiences he has had with this make and model of car making me more confident with my decision.

mohammed

Jul 8, 2016

pat helped me find the car I wanted and he came in on his day off to do that

Chinella

Jul 5, 2016

My experience at Heiser Ford was great Xavier was very patience with me throughout the process and helped me find the perfect car.

Colin

Jul 5, 2016

Nice place. No pressure. Xavier is a fine, knowledgeable sales consultant.

Joe T

Jul 5, 2016

I had a good experience working with Pat. He helped me secure the car I wanted at the price I wanted. I also started working with Linda from the website and she helped keep the car I was interested in around this location for me so I could be the first to look at it. She handed me off to Pat when I arrived so he could do the physical sales with me. Which went smooth. Thanks.

Rachel

Jul 1, 2016

Mark Rouse is both an exceptional person and sales consultant! Mark had so much knowledge about the Mustang and helped me learn about the car and if it was the right fit for me. Our family will continue to purchase cars from this dealership because of Mark, his knowledge base and his excellent treatment.

Rebecca P.

Jun 30, 2016

Pat was my salesman for my first car and nothing has changed he is still the best

Don T

Jun 29, 2016

I was in to buy my wife a vehicle for our anniversary. I was immediately approached by salesaman Mark Rouse. I told him what I was interested in and drove the vehicle up to me for a test drive. There was never any pressure put on me and he was very polite. He answered all my questions to my satisfaction. It was a very pleasureable buying experience. Thanks Mark

Cathy

Jun 25, 2016

The best car buyng expereince I have had. Mark Rouse was personable, friendly and enjoyable to work with. Definitely puts the customer first!

Janna

Jun 25, 2016

Pat was very friendly, accommodating and wasn't pushy or aggressive. I had a good experience with him.

MHERNANDEZ

Jun 25, 2016

I WAS A TOUGH SELL BUT MARK GOT ME THE DEAL I WAS LOOKING FOR. I WOULD RECOMMEND ANYONE IN THE MARKET FOR A NEW CAR TO COME GIVE HIM A VIST HERE AT HEISER NORTH SHORE

Stanley

Jun 25, 2016

I was in the lot looking at new mustangs and Mark Rouse approached and asked if he could help me. He proceeded to answered all of my questions and told me that I could take that car for a test drive by myself. I set up an appointment for the next day with my 2004 Corvette to get it appraised and to put together a deal on my new mustang. Mark worked very hard to get the deal done and I am now a proud owner of a brand new 2016 Ford Mustang. Thank you Mark Rouse for your great service.

Ben

Jun 24, 2016

I came in with the hopes of purchasing a nice used car, and I was not disappointed. Mark was very friendly, helpful, and professional. My car buying experience was exceptional. I would recommend Mark and Heiser to anyone interested.

Arthur Billups

Jun 23, 2016

I enjoyed my car being experience with Xavier and would be another car from him any day.

Matt

Jun 23, 2016

Had a great experience with Xavier.. He was helpful, provided good info about the vehicle and closed the deal!! Great Job, Highly recommended..

Dan

Jun 18, 2016

Mark Rouse was a very helpful Heiser Ford customer service employee. He was very understanding of our situation and was a wonderful member of the Heiser Ford dealership team.

doug hotvedt

Jun 18, 2016

Pat was very knowledable about the explorer and very pleasant to work with. I will recommend Heiser and Pat for a salesman. He was very easy to work with. Connie Hotvedt

Michael and Mary Liniewski

Jun 18, 2016

Mark did a great job taking us through all the steps necessary in the purchase of our 2016 Escape He was extremely professional and a pleasure to work with!

Rohit

Jun 18, 2016

We had an excellent car buying experience. Mark was warm, courteous and professional to work with. We recommend to others his services.

Rivers

Jun 17, 2016

Great service, very personable staff. Would highly reccomend for new car buyers.Mark Rouse is the best guy in the world!!

New Mustang Owner

Jun 16, 2016

Had a great experience with the sales team at Heiser. Mark Rouse was a great individual to work with in finding just the car I wanted. Really appreciated the level of serivce from him and the other representatives at Heiser.

Mike

Jun 15, 2016

Patrick was a fantastic salesmen! I never felt overly pressured and always felt like he had my best interest in mind.

Tanner

Jun 14, 2016

I came in looking for the right car and Mark Rouse did a wonderful job helping me out. He was very patient and did not rush or force me into anything. I plan on buying my next car from Mark! Thank you for helping me out so much!!

Tom

Jun 13, 2016

Pat was my salesperson. He was awesome! Found a car for me on the lot that I liked.

Brian

Jun 11, 2016

Pat was a fantastic sales person to work with. He provided excellent care and a great truck at a great value.

Sigourney to RIpley

Jun 11, 2016

I needed a new used car and was blown away by the customer service and buying experience. Thank you for making this car transition easy and affordab :)

Lenora

Jun 10, 2016

Our sales person Xavier was very helpful courteous and kind. We felt comfortable throughout the process.

tigersfan

Jun 10, 2016

Leased a new Ford Escape and Mark Rouse upgraded to Titanium package for a few dollars more. I am very satisfied with my new vehicle, it has more features than my previous lease. I will be sending my sister to him soon for a new lease vehicle.

Packer Backer

Jun 9, 2016

Pat was helpful as always. He is consistently awesome with each visit here.

Ryan Gielow

Jun 9, 2016

Patrick Cardinal was very charismatic and friendly throughout the entire process of procuring a new car. He was patient, and always had an answer to each of our questions. Furthermore, Patrick lightened the pressure of buying a new car with his great sense of humor and calm-mindedness.

Mary Kay Miller

Jun 8, 2016

I am really excited to have my first brand new car. Pat was very professional and helpful.

Bruce

Jun 5, 2016

Our sales person Jamen Jackson made the purchase process painless and almost enjoyable. While I'm not one to purchase many vehicles, this one is a great buy and a clean ride. Thanks Jamen!

Craig

Jun 4, 2016

Pat, my salesman, was very responsive to my inquiries, friendly, and prompt. He was a pleasure to deal with.

NewFusionGirl

Jun 4, 2016

I am so happy that I came into Heiser Ford and got to meet with Pat Cardinal! I had been to a few other dealerships and had awful experiences. I had almost given up on trading my car for a new one. Thankfully, I came into Heiser and met with Pat. Pat was patient. He answered all my questions. He really knew about the car. He encouraged me to sit in a few different cars so that I got exactly what I wanted. I didn't feel rushed or pressured. I am so excited to be driving away in my new Fusion!! Thanks Pat!

Brian Bolinger

Jun 2, 2016

Pat was great. Very helpful, knowledgeable. Made car buying/leasing experience very smooth, no hassles at all. Mark also very helpful. No negative remarks. Would return. Thanks.

KEVIN KARTES

Jun 2, 2016

PAT WAS VERY HELPFUL, WITH THE FINANCING, AND ALL OF THE BUYING AND FINDING THE VEHICLE THAT WE WANTED. WE WANT TO TELL ALL OUR FRIENDS ABOUT PAT, AND SEND HIM MORE BUSINESS. ALWAYS A PLEASURE TO WORK WITH HIM

Maryanne

Jun 2, 2016

Amanda and Pat took such good care of us from the moment of our first encounter on the lot to the delivery of my new white Edge. All questions were answered, even those we didn't know we had. The whole process easy and Amanda and Pat were wonderful to work with. I recommend them highly.

Edwin Nuahn

May 28, 2016

Pat was honest with me the whole way and made sure he got me in a new car. I will be returning the next time.

Laine Bartos

May 27, 2016

When I first reached out to Pat, I had very specific requirements for a new vehicle. Pat was able to come up with possible options to satisfy all my requirements -- Pat was very patient with me during this buying process. Pat was very responsive and informative when I had questions about different Ford products in the States and abroad. I would definitely recommend Pat to my family and friends. I would buy my next vehicle from Pat.

Larry G

May 27, 2016

My first car I bought from Heiser was an escape and because of Pat Cardinal I came back and bought a second vehicle the experience was as great as the first time thanks Pat

SM

May 26, 2016

pat was very helpful and efficient at helping me find the perfect car! I'm very grateful.

Maise

May 25, 2016

Pat was very helpful in answering any questions I had regarding the car sales going on at Miller Park. While test driving the Ford Focus Hatchback he went over all the amenities of the car. I told him my budget and he was able to get it to my asking price. Would definitely recommend him as a go to salesperson.

Kyle Jesinski

May 24, 2016

I worked with Pat Cardinal. We test drove a Fusion and a Focus. At the end of the day I went with the Focus on a 3 year lease at a price that I think was very competitive. Pat was great to work and I was able to drive off the lot that day.

Allen Derosier

May 23, 2016

Salesman - Pat was very helpful on giving me information on my car and following through on the processing of the sales from beginning to end. Also when i had to come in for follow up services a couple days later he was there to make sure everything was done as promised.

Jeremy MacRae

May 21, 2016

Although there were more than a fair share of issues on my end of the deal, Pat and the rest of the team made sure that everything went as smoothly as possible, making sure to accommodate my out of state status and my time sensitive matters.

Brian P.

May 14, 2016

Mark Rouse was extremely helpful, prompt, customer service excellent. Made the whole process pleasant!!! Thanks Mark - Brian and Judy

SENTHIL KUMAR KALIANNAN

May 14, 2016

PAT HELPED, GUIDED AND EXTENDED HIS TIME TO SERVE US THOUGH WE CAME ON A WEEKEND EVENING NEAR TO CLOSING TIME. WE ARE PLEASED WITH HIS SERVICE AND THE INTEREST WITH WHICH HE SERVED US. WE ARE DELIGHTED TO HAVE THIS VISIT.

Stephen Boutot

May 14, 2016

Mark Rouse is wonderful! He was great to work with through the whole process.

Steve Riege

May 14, 2016

During a casual drive by in the rain, a used Yukon caught my eye. When I walked in, Pat Cardinal introduced himself and made me feel comfortable and welcome. I felt bad to ask Pat go out in the driving rain to bring the vehicle closer. However, he brought the car indoors for my convenience. There was never a hard sell during the next 2 days as I pondered my decision over several similar vehicles at other dealers. But I keep coming back to Heiser because of Pat's calm, knowledgeable assuring style as he answered every question, and facilitated the "deal". Pat called me a day later to invite me back again, to meet Dave, the service manager and replace a headlamp. Frankly, I was amazed how easy and pleasant the experience became, because of Pat Cardinal. Call him, ask for him, and you'll have a great success!

Undervalued Customer

May 14, 2016

I recently purchased a newer used SUV from Heiser Ford and had a great experience overall with one concern. Jamen, my salesperson was very knowledgeable and helpful! My test drive was great and I didn't feel pressured at all. My only concern was that when I asked if the vehicle's gas tank would be filled at the time of purchasing, as I noticed it was close to empty during the test drive, I was told they would "put 'something' in it for me". When I picked up the vehicle after purchase, the vehicle was completely on E--literally. The gas light was on and I was told they "don't put gas in used cars." That is highly distasteful and unreasonable when customers spend tens of thousands of dollars in the establishment whether they are purchasing a vehicle new or used. It felt like a slap in the face after such wonderful customer service before purchase. I felt extremely unappreciated as a customer. Furthermore, not even a month later, my fiance bought a used car from another very reputable dealership and they assured him that the vehicle's gas tank would be filled without his asking. I was highly disappointed in the lack of customer service in this area from Heiser. For that reason, I wouldn't return to Heiser Ford as I watched another dealership fulfill this area of customer service and beyond, impeccably, without a second thought, very soon after my experience at Heiser. I left feeling highly undervalued as a "used car" buying customer. Jamen was great, I hope this doesn't reflect poorly on him as I'm sure he was only relaying what he was told from higher-ups.

Luis E. Martinez R.

May 13, 2016

Patrick Cardinal, helped me to find the right car, he was very honest, and friendly guy.

LC78

May 12, 2016

PAT WAS AWESOME TO WORK WITH. HE MADE THE PROCESS VERY SEAMLESS.

Tina

May 11, 2016

Heiser has always provided good service. I am a repeat customer. Bought 3 cars from them to date.

Courtney

May 10, 2016

I worked with Pat who helped me get my new Ford Fusion which I actually love! Pat was easy to talk with, knowledgeable about the vehicle, and got me a few deals as well! I got my Ford Taurus from here in 2006 as well. I am lifelong Heiser Ford Customer!

Nissy and Family

May 10, 2016

Pat was very helpful in helping me find the right vehicle I wanted for my family. He found the perfect one to fit my family needs. I am very happy to have purchased my vehicle from Heiser Ford. They treated us with welcoming arms and friendly smiles. I'm definitely coming back to purchase a second vehicle for my daughter when the time comes. Thanks Pat and the Heiser Ford Family!!

Joanne M.

May 7, 2016

Worked with Pat and had a great experience. He was ready for us when we arrived, had the car pulled up front, highlighted all the features and was efficient. Made buying the Escape a great experience.

Karen

May 7, 2016

Our experience with Mark Rouse was great! We looked at the Escape on a Monday night and talked with Mark. We worked on a deal and told Mark we needed to discuss and think about it. We had a leased car whose lease was up in September so we started looking at other options. We told Mark that we were going to be busy all day Tuesday and Wednesday, so please don't call us. We told him we would call him back on Friday. We did not receive any calls from Mark or the dealership, just like we asked, and on Friday we called Mark and told him we had a deal. No high pressure, no annoying phone calls like we received from another dealership that called us 5 times in 4 days. Mark was great to work with, very friendly, no high pressure and he worked hard to get us the deal we wanted. We would definitely come back to Heiser Ford for another car.

Brandy

May 6, 2016

Great customer service they worked around my schedule. Quick delivery of vehicle.

Melissa

May 5, 2016

this new facility is very nice, Pat was so easy to work with, I felt no pressure and got exactly what I wanted

David

May 3, 2016

I recently purchased a brand new Mustang form Hutch at Heiser Ford. I was thoroughly impressed with Hutch and the dealership as a whole from the minute I walked in the door to the minute I walked out with the keys to the new car. I have purchased all kinds of cars from many different manufacturers and this was far and away my best experience. I felt that I was treated with honesty and respect and that everyone (especially Hutch) genuinely made a very apparent effort to make sure I was happy down to the last detail. I never felt like a burden (and I ask a lot of questions). Highly recommend Heiser on Silver Spring in Glendale. Ask for Hutch!

Jeremy

May 2, 2016

Mark did an excellent job helping me through the process and was extremely accomodating. He was not "high pressure" at all and made sure that I ended up in the right truck for me.

Tammy Aucutt

May 2, 2016

Our sales guy was Pat He was amazing!! I would refer anyone to him.

Kelly Gray

Apr 30, 2016

Pat was a great sales person to work with. He is very knowledgable and very helpful through the entire process. He made purchasing a new vehicle a positive experience.

YvetteAR

Apr 29, 2016

We recently purchased a Ford Explorer; beautiful vehicle. But the best part, we had and still have a great sales rep Mark Rouse at Heiser Ford on Silver Spring. He always provides us with great service and makes the buying process easy. Love this place.

Kayla Lee

Apr 28, 2016

Pat was awesome as he usually is the process was easy and stress free

mike mcshane

Apr 28, 2016

salesman mark rouse was extremely helpful and informative throughout the car buying process. I would highly recommend!

Pamela Blake

Apr 28, 2016

Way to go Pat! Patrick was amazing and made this experience very pleasant. I was a bit nervous, however, Pat was patient and kind, and I appreciate him. Thanks!

New FordUser

Apr 27, 2016

I worked with Mark Rouse and he was great with his upfront and honest way of doing business. He gave me all of my options and didn't try to sell me something that I didn't come to purchase. He is now working with my parents on a potential Escape purchase. I will definitely come back and work with Mark on future purchases.

Scott Loftus

Apr 27, 2016

Mark Rouse at Heiser did a great job selling my car. I didn't even have to come to the dealership before I found the car and the deal that was right for me.

Valerie

Apr 27, 2016

The salesman Pat that I had the opportunity of working with was very friendly and professional. Even more so he was concerned about my well being, and showed much interest in the type of vehicle I wanted to purchase. He was very descriptive of the vehicle with me on the test drive as well as when I returned to the dealership. He is definitely someone I would refer to my family and friends.

Darnell

Apr 26, 2016

Mark Rouse is a good sale person he get the job done he is the man

Jml

Apr 24, 2016

It was one my better dealership experiences the staff was professional and polite.

COLE GRANRATH

Apr 22, 2016

WORKED WITH PAT WHO WAS VERY HONEST AND STRAIGHTFORWARD. HE MADE THE PROCESS VERY EASY AND WE WERE ABLE TO PICK UP THE VEHICLE AFTER ONE VISIT. VERY HAPPY WITH THE SERVICE!!!

M Noel

Apr 22, 2016

This was a very pleasant car buying experience. I would recommend the dealership. For reference, I recently purchased a new 2015 crew cab F-150 XLT. I normally despise the high pressure sales situation. I can't stand being told by someone else what I want. I find it almost insulting, but more so unproductive. Through a referral, I was hooked up with a salesman, Jamen Jackson. He was curious and did not inflate the sale what so ever. He even drove a newer 2016 model to my condo to make sure that we could fit it under the low clearance garage entrance. Fantastic. Jamen took the time afterwards to run me through how to set up my phone, set a unlock code, even thought it was getting late and I'm sure he wanted to get home. Superb service. When I sat down with the financier I was given the normal up-sale pitches, when I declined the very expensive extended warranty I was given a package that I found very reasonable and purchased. I believe the woman's name that I worked with was Alicia. As soon as I met Alica it was apparent that she was on top of her game. Go to this dealership. Refer your friends to this dealership.

Noel Albrecht

Apr 20, 2016

Pat was awesome! I am leasing a new Ford Escape and couldn't have asked for a better experience. Very friendly and helpful and explained everything I needed to know about the car. Pat even helped set up the Sync with my phone. I would highly recommend coming to Heiser Ford.

Tera D

Apr 18, 2016

The salesperson that helped me lease my new MKC, Mark Rouse, was incredibly friendly and accomodating. The best thing about him was that I never felt pressured into a decision, which is always one of my biggest concerns when looking for a new vehicle.

Nora

Apr 13, 2016

Just had a great experience buying a used Hyundai Tuscon with Mark. My dad put him through the ringer and not only did he handle my dad with professionalism but was polite and knowledgeable - we all walked away from the table happy. I look forward to working with not only Mark but this dealership again.

Popcornasaurus

Apr 9, 2016

Donald Cooper helped us out and was super helpful and an all around fun guy. Beautiful showroom. All around very professional environment.

Philip

Apr 7, 2016

Yamin was my sales person. He was knowledgable, professional and just a great guy. I leases a 2016 Ford Focus and have been happy with my decision. I was not sure what to lease and Yamin walked me through some options and listened to my needs. Chris Meyer the manager helped as well. He is a great guy to deal with. Chris has been helping people find cars for years and he's great at it. Talking to Chris makes you know he's there for you and not just selling you what's good for Heiser. Alicia did my financing and she is remarkable! I learned that Alicia is Marine, mother and wife she does her job how you imagine a Marine would. Alicia has excellent attention to detail and is always looking out for the customer. Heiser will be my home for buying or leasing a car for years to come. Thanks Heiser team. Ask for Yamin!

nANCY

Apr 6, 2016

Overall, positive experience. I generally find the car buying process stressful. However, this purchase went smoothly. I especially appreciated that I was given a loaner car to used while my car was located. I also value the interaction I had with the other people at the dealer. Everyone was courteous and professional.

Larry in Bloomer

Apr 5, 2016

Mark Rouse was very knowledgeable and pleasant to work with. I would recommend Mark for future car purchases.

Luke

Apr 5, 2016

From start to finish, Pat far exceeded expectations. He bent over backwards to get me in the car I wanted and made the whole process painless and enjoyable. This is the second car I've bought through Pat and I'll definitely be back for a third.

Ann

Apr 2, 2016

PAT is a excellent salesman he helped us through the whole process of buying our mks

David

Apr 2, 2016

We came in for a used car, and Mark helped us find one that fit our needs quickly and efficiently. He was very professional through the process and very easy to work with. We would highly recommend him and would have no hesitation to work with him again in the future.

Mark and Inga S.

Apr 2, 2016

My husband and I had a fantastic buying experience with Griff Dixon. He was honest and very informative. We felt at ease and plan to come back to Heiser to work with Griff. We finally found a dealer that we will come to whenever we need a car and we will gladly send our friends his way too!

Michael Heinzen

Apr 2, 2016

Brandi Winfrey was wonderful! The second time we have bought a car from him. Thanks

Renee

Apr 1, 2016

Pat Cardinal was very helpful & knowledgeable throughout the whole process. No pressure selling. Highly recommend!!

Jesse

Mar 31, 2016

Pat was very helpful throughout the whole purchase of my truck. I will buy from him again

Ann

Mar 30, 2016

I was not thinking about getting a new escape at the time but after spending time with Pat he helped me make the choice a lot easier I will come back and get my next vehicle from him also

Mary

Mar 29, 2016

Pat was wonderful to work with in regards to purchasing my new edge. He was the best salesperson I've ever encountered in all of my years of purchasing cars. A great addition to Ford dealership, he answered all of my questions and took me through the operations of my new car. I thank him over and over!

Brian

Mar 28, 2016

Pat Cardinal was a conscientious, friendly and customer-oriented salesman. There was no "hard sell", just good information. Heiser went out of its way to satisfy our needs in anew vehicle. I recommend Mr. Cardinal and the Heiser Ford dealership very highly.

lue xiong

Mar 28, 2016

Pat was great and fun to work with, really helpful and i will tell everyone that is looking for a vehicle to go see him

Narinder

Mar 28, 2016

Pat was able to answer all of are questions so we understood them will send friends to see him

Travelbug

Mar 28, 2016

It was an extremely enjoyable experiencee buying my new Ford Edge from Mark Rouse. He made the whole process fun and a great learning experience. His explanation on how everyting worked on the vehicle was great and easy to understand. He has a great personality for this job and I enjoyed our car buying experience more because of this trait. We would definitely come back and work with him again when we are ready for another new vehicle. I would not hesitate recommending him to family and friends.

AKUA

Mar 25, 2016

PAT WAS A PERFECT SALE REPRESENTATIVE. HE ALLOWED ME SPACE AND HE GAVE PREFECT FOLLOW-UP. I AM VERY PLEASED FROM BEGINNING TO END. GLAD TO HAVE MET HIM AND TO DRIVE OFF IN MY TACOMA. THANK YOU

Mike

Mar 24, 2016

Mark Rouse did a good job helping me find a great deal

Patricia

Mar 23, 2016

Thank You Pat from sales Maureen from financing. Both did an amazing job. Looking forward to driving my explorer everywhere!!!

Corrine

Mar 22, 2016

Pat was great through the whole buying experience will buy from again

Angela

Mar 21, 2016

Pat Cardinal and Mark were both excellent to work with! We had a painless process of trading in a lease with some damage for a new lease. They even gave us a really nice loaner while the repairs were being done on our previous lease!

DAN SELLHAUSEN

Mar 19, 2016

WORKING WITH PAT WAS A GREAT EXPERIENCE HE DID EVERYTHING HE COULD TO SATISFY MY NEEDS HE EXPLAINED THE PROCESS PERFRECTLY HE TREATED AS A PERSON NOT JUST A SALE LIKE OTHER DEARLERSHIPS HAVE DONE IN THE PAST

Tim

Mar 19, 2016

Mark gave us great support in the buying process. He made it very easy and straight forward.

Rebecca

Mar 18, 2016

Pat Cardinal was an amazing salesman! Got me an amazing brand new 2016 Ford Focus! :)

TAMRA

Mar 16, 2016

PAT CARDINAL IS VERY PROFESSIONAL AND KIND. HE ALWAYS MADE SURE THAT ME AND MY FAMILY WAS TAKEN CARE OF.

Darlene

Mar 15, 2016

Our overall experience at Heiser Ford was exceptional. Mark Rouse was extremely helpful with our recent car purchse. I would highly recommend Heiser Ford Lincoln and Mark.

angie and mitch

Mar 12, 2016

mark rouse helped us get our new car. love it was a great experience.

Syd Rosenberg

Mar 12, 2016

Excellent purchase experience at Heiser Ford. Wonderful customer service, information and attentiveness provided by sales associate Mark Rouse.

Tyler Sellhausen

Mar 10, 2016

Pat was an overall amazing salesman he was completely down to earth. He had no intention to haggle me for a different price, he told me everything straight forward. I would and will recommend him to all family and friends.

M.N.

Mar 8, 2016

Mark Rouse did a great job of explaining all of our options and with helping us find the right car for our needs. He is a really patient person and explains everything very well. He does not pressure you and I would recommend him to anyone that I know.

Tami L.

Mar 8, 2016

Mark Rouse was a great salesman. He was very informative, helpful, and never pressured me about anything. He answered all my questions and even if he didn't know the answer, he took the time to obtain the answer for me. I would definitely recommend Mark to anyone looking to purchase a vehicle. Great experience all around! Thanks Mark for everything!

Mike

Mar 4, 2016

Mark was spectacular during the buying process. Very easy to work with and pressure free. I would definitely recomend others to go through him and Heiser Ford if they're looking to buy a quality used car.

Symentha

Mar 4, 2016

Pat was very attentive, assertive and informative when it came purchasing my new used vehicle. I appreciate the fact that he understood my needs and made sure my expectations were met. I am very satisfied with my car salesman and the vehicle that I purchased. I would recommend anyone who wants an honest salesman, Pat is the one to see.

A. Nowack

Mar 1, 2016

Just picked up my new 2016 Ford Explorer! Mark Rouse was awesome to work with. He listened to my list of must haves for my next vehicle and went above and beyond in finding me the perfect Explorer! He did a great job in going over with me all of the features to ensure that I understood all the bells and whistles. I would definitely recommend him as well as Heiser to anyone looking for a new Ford or Lincoln. Mark thanks again for everything!!

Josh

Mar 1, 2016

Pat was awesome, I appreciated all his interactions through my time there

Tarnisha Young

Mar 1, 2016

Mark Rouse was a wonderful salesman. He was very patient and went over and beyond to accommodate my needs.

Don Osborne

Feb 29, 2016

Mark Rouse provided me with excellent service and wsa very knowledgeable and helpful.

Love My Fusion

Feb 26, 2016

Mark Rouse was very helpful and very responsive! Mark was interested in what my auto must haves were and where i wanted to be price wise. He took the time to explain many options and pricing of the differences between the series of the Fusion. I had some concerns and he made sure to address them. Heiser has a great service department and Kayla is my go to person.

Symentha

Feb 25, 2016

I had an excellent experience at this dealership. Patrick the used car salesman was honest and very helpful in helping me find a fine used vehicle. He also has a caring personality.I would recommend Patrick to anyone that want a good experience in buying a vehicle if you are looking for quality he is the man to help you. Thank you again Patrick!

Beth H

Feb 24, 2016

I went to Heiser because I saw a car online which was on their lot. I had the pleasure of having Mark Rouse as my salesman. The original car I was looking at wasn't what I had in mind but soon with Mark's help (and intuition) I found the car I've been searching for. Love, love, love the car, but I have to give a big shout out to Mark for the way he handled the entire process. His patience, knowledge and ability to make me feel comfortable and confident about my purchase is beyond compare. I would definitely go back to Heiser and would recommend to friends and family as well

Brenda Stanczyk

Feb 22, 2016

Pat is the best. I cant believe i'm leaving out with a 2016. He never one time made me feel rushed into a new purchase. He helped me with savings and even transferring my insurance... Great guy great personality.

AnthonyJoyce

Feb 16, 2016

I came into Heiser Ford because I saw a 2011 Lincoln Town car I thought would be perfect for my mom. I found a clean car, at a great price, with super helpful people. I worked with Mark Rouse as a salesman and he couldn't have been more helpful. Mark, along with the rest of the team made the process super easy. Mark even added air to the tires of the car I drove there (not purchased from Heiser) All in all, a very easy and friendly experience

BDEH

Feb 11, 2016

I purchased my very first used vehicle from heiser. I was greated quit quickly by one of there sales team members. Everyone very personable and polite. They made the experience quick and painless. I would definatley purchase another vehicle from them.

SJJ

Feb 11, 2016

Pat Cardinal did a great job making the buying process simple and straight forward. I am very happy with Pat, Heiser, and my new Fusion.

Tcass

Feb 10, 2016

The process was smooth, professional and most of all, very customer friendly. This has been my fifth vehicle purchased with the Heiser auto group.

Nikki M.

Feb 8, 2016

This is our second vehicle purchase at Heiser and the customer service experience is beyond exceptional. Pat C. was our sales person and he is very knowledgeable, experienced and friendly. In addition to him we were fortunate enough o have worked with Chris Meyer; the sales manager. Chris is a beast when it comes finance experience and he can get a deal done with his eyes closed. We will be back to purchase another and another car from this dynamic duo!! Thanks Heiser!!!

Kathleen Roethle

Feb 1, 2016

This MKZ is my second Lincoln purchased from Heiser. Pat did an exceptional job, throughout the entire process, and I am SO excited to drive my new car. I would highly recommend Heiser, they treated me so well, and Pat educated me on all the updated technology with the 2013 model. Bob Gigl worked with me on making this purchase a reality, and I truly appreciate the personalized service.

Eric Loferski

Jan 31, 2016

In the purchase of our 2015 Ford Explorer Sport, Hutch was excellent to work with. He is very personable, has a great deal of experience and product knowledge, and worked hard to get us a price we could agree to.

lamont R

Jan 30, 2016

Pat was great to work with an amazing salesman he kept me in the loop the whole time will tell anyone that wants to buy a car to go see him frank was very easy to work with also

sharon k

Jan 30, 2016

Pat was great through the whole process he made the buying easy everyone else was very nice also

IMANOL

Jan 29, 2016

PAT, THE PERFECT CUSTOMER SERVICE. JUST WHAT YOUR ARE LOOKING FOR WHEN YOU BUY A NEW CAR.

Ashley Robinson

Jan 26, 2016

I recently purchased a 2016 Ford Fusion. Brandi Winfrey was my salesman throughout the entire process. He made the transition of trading in my vehicle to a new one very smooth. He gave me a great deal. The customer service was exceptional. He was very knowledgeable and very approachable. I appreciate his service and time he took to make sure all of my needs were met with my vehicle. I love my new car.

Marti Berg

Jan 25, 2016

pat was extremely helpful and very knowledgeable! would recommend Pat and this dealership.

SHaron K

Jan 23, 2016

the service was great and they really made the process of buying a used car so easy. I would recommend this dealer to friends and family.

Javier L. Johnson

Jan 20, 2016

Pat is the most patient sales person I have ever encountered. He took the time to form a lasting relationship with us while ensuring we got the vehicle. Katie in finance made the process fun and painless, this dealership is definitely one of the best!

brian decker

Jan 8, 2016

Pat was a nice guy great to work with and it was great he picked me up in person witch meant a lot to me

John

Jan 7, 2016

The saleman I worked with was Mark Rouse. One of the best car buying experiences I've had. I place an emphasis on dealing with trustworthy people. Mark did a great job of taking me through the process of buying a car in professional, trustworthy way - which I very much appreciated.

SHELLY

Jan 5, 2016

I DROVE 3 HOURS TO BUY MY NEW ESCAPE AT HEISER FORD. MY EXPERIENCE WAS EXCELLENT FROM THE START TO FINISH. PAT WAS GREAT TO WORK WITH AND WAS ABLE TO NEGOTIATE A GREAT DEAL FOR ME AS WELL AS 0% FINANCING.

Pat C.

Jan 4, 2016

I first came into the Lincoln dealership in 2012 with a 2010 Lincoln MKS, it was a routine maintenance check on my vehicle in which I purchased from another dealer, while looking around the showroom, I met Pat, we spoke for a while and next thing I knew, we were good friends. By the time I left, he let me know, I could come in anytime to trade in my vehicle for a new one, I thought it would be far off but I actually came in 2 years later and got a brand new 2014 Lincoln MKS. Now I have the new 2015 and Pat will give me a call when new Lincoln body style comes, Im looking forward to a long lasting relationship with Pat and the Lincoln dealership for years to come.

Sarah

Jan 1, 2016

Pat was awesome! Not only did he help us get into 1 new car, but 2! He was on top of everything, keeping me posted all day as to the status of what he was able to find for me. Lydia in finance is a saint! I can't believe the wonderful deal she got me. Will recommend Pat and Lydia to everyone I know!!!

Sarah

Dec 31, 2015

We had an amazing experience at Heiser Ford!! Our salesman, Pat, was outstanding! He wasn't pushy at all when first dealing with us and kept us both informed and in the loop through the whole process. Such a wonderful and easy buying experience...we will keep doing business with him for years to come!!

Pat C.

Dec 29, 2015

service was great and fast as always, a-1!!! I'm am personally satisfied with this dealership working with me on getting me financed into my second vehicle and I'm also looking forward to this being a long term relationship as well. don't forget to call me when you have a good deal on the newest body style Lincoln...

Patrice Byars

Dec 24, 2015

Hello my name is Patrice and Kevin just got a car from the best sales person in the world Mr. Pat he was very helpful he need more money. Thank You

Kristin

Dec 23, 2015

I am very pleased with my experience buying a new vehicle. Pat Cardinal has been extremely helpful with all aspects of my experience at Heiser Ford Lincoln. He is a kind man that won't steer you wrong.

Jeffs daughter

Dec 21, 2015

Pat was super sweet and got me exactly what I wanted, THANKS HEISER!

newowner

Dec 19, 2015

Pat was a courtesy and knowledgeable service provider.

Lynn Nelson

Dec 12, 2015

Pat was our salesman. He was extremely helpful in the buying process of looking for a good car for my daughter. He talked to me over the phone multiple times with any questions that I needed answered. He made sure we were taken care of when we came to the dealership by offering us something to drink not only to myself but my daughters. He was a genuinely good person with an excellent personality and was very helpful in the buying process of getting a Honda. He was very helpful and polite, and made shopping for a car a good experience.

Janel

Dec 9, 2015

Pat was a breath of fresh air! He is extremely helpful and patient!!! After getting the "sales pitch" at two other dealerships, I came back to where I originally bought my previous vehicle. A little further drive but worth it! My husband also bought his vehicle here several years ago and we are still happy with it. It's not fun looking for a vehicle (especially after a recent accident) but EVERYONE made it a pleasant experience. Thank you!

PrewLam41

Sep 30, 2015

Hello all fellow Lincoln MKZ owners......Two days ago I purchased my first MKZ and during the process I was lucky enough to meet a great salesman named Pat. Pat handled all of the details with great care and wasn't satisfied until he knew that I was comfortable. So if you are ready to make your next purchase please take time to visit Pat at Hieser Ford and enjoy the process because I will guarantee that you will drive away with a nice nice car and better yet a great friend named Pat who will always be in your corner.

Rob and Meagan arent

Aug 15, 2015

My wife and I have been looking at trading in an older vehicle and were very interested in a brand new Ford Explorer. We previously purchased another used vehicle a few years ago from the dealership and dealt with Hutch (John Hutchinson) so we thought we would start there again as his expertise and service was amazing. We went in about 3 months ago thinking leasing a vehicle might be a better option for us but the cost per month was just more then we could afford at that time. After a few months we started talking to Hutch again about possibly buying an Explorer instead of leasing. The initial price was still above what we wanted to pay but Hutch was able to work his magic with the finance department and with some Ford Credit incentives and a little finagling we were able to break even on the old vehicle and he got us into a brand new Explorer that was just a few dollars above what we were hoping to pay. The financing department was great. Gerald explained everything to us and even though we decided to pass on most of the extended warranty options he was thorough and made sure my wife and I understood. I highly recommend buying form Ford and working with Hutch if you are looking to buy a car. Thanks again for all the help. Very happy customers. Rob and Meagan Arent.

Clyde Samples

Jul 17, 2015

My wife and I drove 105 miles to look at a car because the price online was so low it was hard to believe . I called and talked with Sue, what a nice lady!! she set me up to see Pat our salesman. I'm telling you folks this guy is the real deal, no pressure, it was like talking to a friend. I will be back and will do anything I can to try and get anyone I know to go see Pat and Sue before buying a Lincoln or a Ford anywhere else. Pat Thank you for making my wife happy : ) The finance part of the process was a little slow but over all A+++++++++++++ Great job

Jean

Jul 17, 2015

Pat is a fantastic salesman. He made us feel like we had known him all our lives. And Sue is very helpful. All the staff we talked too were very friendly.

Trap

Jul 15, 2015

Engine light came on. The problem was fixed in a timely manner.

TED (DECHRISTO'S) GROSSE

Jul 8, 2015

I THINK JOHN HUTCHINSON IS THE BEST CAR SALESMAN I HAVE EVER MET . EASY GOING ,LOOKING OUT FOR THE CUSTOMER AND MAKING THE WHOLE ORDEAL PLEASANT.

Hop

Jul 4, 2015

I had all of my questions answered without any judgement. Very helpful and great customer service

Rod F.

Oct 7, 2014

We recently purchased a used 2008 Highlander limited. We were looking for a quality used SUV with a third row. As with most buyer we searched extensively on line and did our "homework". Being from the Green Bay area we really didn't want to work with a dealership in the Milwaukee area, however Heiser Ford exceeded our expectations. Our buying process started with Linda the internet contact person and she was extremely helpful and kept in contact with us. Due to our busy schedules this was extremely helpful. When we could finally make it to the dealership she had the Highlander waiting for us. Once at the Dealership we dealt with Hutch. My fiance was not sure about a Toyota at first and we left Heiser with out being pressured in an way to "buy it today" as most dealerships are. We looked at a couple other vehicles at dealerships in our area but we found ourselves either being pressured or just dissatisfied with vehicles and the presentations. We called Hutch back and he helped us through the buying process. Which was no small feat seeing as how we were trying to sell our vehicle ourselves. He put a sold sign on the Highlander and only required a small dollar amount to hold it. Luckily we found a buyer for our vehicle on a Saturday and had approval on financing. The staff at Heiser worked with us to be able to take delivery that day. All the members at Heiser that we worked with were great!!! From our initial contact with Linda, our meeting and subsequent dealings with Hutch were pressure free and I never felt like he was being shady or dishonest with us in any way. This is coming from a former car salesmen who has seen that side of the business in the past. And finally Ryan the F&I guy that we dealt with at Heiser was completely professional and straight forward. When we are looking for a vehicle in the future I will definitely make Heiser my first stop. Which may not be to far away in the future with a 15 year old son. Thank you Heiser for making this purchase experience the best I have had so far, look forward to working with Heiser and their staff again!

Shon M.

Oct 7, 2014

Worked with Pat Cardinal on purchasing a used vehicle. He was patient, and very helpful. He knew what I was looking for and worked hard to find exactly what I wanted. When I go to buy another vehicle in the future I will work with Pat for my car needs.

Mr. Matthews

Sep 30, 2014

I was in the process of looking for a used vehicle. Terry Anderson and the staff at Heiser Ford made the process very smooth and painless. I would recommend Terry anytime. Thanks!

Illinois gal

Aug 29, 2014

I recently purchased a certified pre-owned Lincoln at Heiser. Pat Cardinal, his management, and the finance team were extremely customer focused. I appreciated the time that everyone spent with me. As much as one is anxious about the car buying process, you can be assured you will have an excellent experience at Heiser! I'm an Illinois resident and they even took care of the tax and plates request so that I won't have to go to the DMV! Now that's customer service!

Mark Egan

Aug 25, 2014

Purchased a vehicle online in March of 2014 and had it shipped. Vehicle was priced slightly higher than comparable models elsewhere. I purchased from Heiser based on photographs provided and answers to specific questions regarding the condition of the vehicle (admittedly foolish to not have it third party inspected). I did not negotiate the price of the vehicle down as I felt the price was fair based on the claimed condition and recent mechanical work (to include a timing belt change). The vehicle arrived with significant rust damage. It was unloaded at my office where it sat for nearly 3 months while my attempts to communicate with Tim Penn (sales manager) and Chris Myer (GM) were routinely ignored outright or full of excuses and requests for more time. June 3rd Tim Penn conceded the glaring discrepancy between pictures I provided of a clearly water damaged vehicle and the misleading (though well executed) photos used in marketing the car and offered $200.00. It should be noted that the reason for the unfortunate circumstances was the vehicle was a trade in and the person responsible for evaluating the trade failed to see the damage. Further, the person photographing the vehicle also failed to detect the damage and conveniently the pictures were such that the otherwise obvious damage was not visible. I declined the offer and was assured of three things; 1.) Heiser would not take the water damaged vehicle back, 2.) It was reasonable for me not to feel comfortable putting a young driver behind the wheel of a water damaged vehicle (air bag reliability concerns), and 3.) Someone from Heiser would contact me. After one full week of no response I left two messages to no avail. The vehicle has been driven less than 200 miles and is currently in the shop as it requires a new Variable Induction Control Motor. The previous one was water damaged. I was never contacted again by Heiser Ford nor was proof of the previous mechanical work provided. At this point I expect nothing and have no interest in hearing another plea for more time to talk to the powers that be. If nothing else this process is a reminder of why the general public holds such high esteem for "car guys". Heiser has plenty of good reviews and happy customers, particularly in the new car department. That said, when it's time to sell a car with problems Heiser should not be held in higher esteem than any other used car lot. Get an independent inspection and give little value to the assurances of those with a commission on the line.

Proud Owner -- 2005 PERFECT Van

Aug 21, 2014

I drove through Heiser's lot on Sunday night and found THE PERFECT used van. Took my mechanic to look at it after work on Monday and on Tuesday, drove my new van home. Patrick Cardinal's assistance and willingness to go the extra mile (and I mean that -- he must have walked across that lot ten times to get keys, check info, etc.) that made buying from Heiser a smooth and wonderful experience. The Finance Manager who stayed late to finalize the paperwork, was also great to work with. They made me feel like a VIP!

Bill

Aug 14, 2014

Good communication with sales rep, just were not able to come to a price.

Kathy Crowley

Aug 14, 2014

I came to Heiser looking for a used Lincoln MKZ hybrid. The exact used car that I wanted was not on the lot, and I worked with Pat to find the perfect car for me. I was looking for a specific price range, and wanted all the bells and whistles. Heiser and Pat found the perfect car within a week. I was very pleased with the vehicle. Ryan in finance was a breeze to work with and made the whole process easy. Overall it was a pleasant experience.

Alli the Focus Buyer

Jul 31, 2014

I took my previous Ford to Heiser for repairs and found they were professional, thorough and knowledgeable. The repairs were well done and my vehicle was serviced quickly. I recently went to Heiser to purchase my new (used) car. I called ahead to set up an appointment and work out a few details. Both Sue and Linda were extremely helpful and quick to return my calls. Pat Cardinal was my sales consultant, and he made my entire experience smooth. He and the team took care of everything I needed, gave me a great deal and were super friendly throughout the process. I would definitely recommend Pat and Heiser to my friends and family.

Adam

Jul 29, 2014

Pat Cardinal was very helpful and answered all of my questions. He was also very nice, even bringing us coffee while we waited for the financing to go through. I would definitely suggest him and this dealer to others looking to purchase a new car.

Alexa

Jul 18, 2014

Patrick was great to work with. I knew I needed a SUV-type vehicle for work and he helped me pick out a 2014 Ford Escape. Knowledgeable salesperson, friendly, efficient financing staff and great management,

Julie Carman

Jun 26, 2014

Had a great experience with Pat! Walked in today with slight interest in Ford and I am now leaving with a new Escape. Thanks Pat!

Very Satisfied Customer

Jun 14, 2014

I recently purchased a mustang from Heiser ford where Pat and Linda helped me out a great deal. The customer service was phenomenal and the buying process was made very easy. Pat and Linda were able to adapt to my needs and communicate around my schedule so that I could make this happen in a timely fashion. Organized, efficient and friendly are the three words I would use to describe Pat and Linda. Very Very good experience I will definitely go back to them when I purchase my next vehicle.

MAZI & ELISHA

Jun 9, 2014

MY WIFE AND I DECIDED TO END OUR LEASE EARLY AND JUMP INTO A BIGGER CAR AS WE ARE EXPECTING OUR FIRST CHILD AND WE FELT THE EXPLORER WOULD BE AN APPROPRIATE UPGRADE. I COULDN'T HAVE BEEN HAPPIER WITH MY PURCHASE AND THE HELP I GOT FROM HEISER'S EXPERT SALES STAFF. MAKE NO MISTAKE, MY CAPS LOCK ISN'T ON, I'M ROCKING THE SHIFT KEY FOR MY MAN PAT. THIS WOULD BE MY SECOND PURCHASE FROM HEISER FORD, AND ONCE AGAIN, I COULDN'T BE HAPPIER WITH THE EXPERIENCE. PAT CARDINAL WAS EXTREMELY HELPFUL FROM THE MOMENT I WALKED INTO THE DEALERSHIP TO THE MOMENT I DROVE AWAY. PAT IS IS EXTREMELY PROFESSIONAL AND PERSONABLE. IF ANYONE READS THIS I HOPE YOU HIGH FIVE PAT IF YOU ARE GIVEN THE CHANCE, AS HE IS WELL DESERVING OF IT.

JasonP

May 12, 2014

Bought a 2011 Ford Fusion through Joe Sullivan. Traded in a Honda CRV 1999. Received a fair price for both vehicles. We forgot the title, but we got around that and drove the new car home that day after a quick sell process. Nice soft sell on the extras. Clean facilities. Good coffee. Fair test drive on a carfaxxed nonsmoked in set of super clean wheels.

Ron Packerbacker

May 6, 2014

Pat was very helpful and made our buying experience very enjoyable

luis

May 1, 2014

If your looking to buy a car, you should look at Heiser Ford Lincoln in Glendale WI. Please ask for Andrew Putterman. Andrew will go beyond his services and expertise to make sure you are comfortable with your car. Andrew is the type of person that wants you to be happy, you go to him if you have concerns....and he will make you his number one priority..... I bought a car from Heiser and I am so happy....Andrew showed me a Honda Ridgeline and took it for a drive and it was nice....Andrew made sure I knew the truck well before I left the lot......this truck was below my price range and payments and had more than I wanted in a truck. Andrew called me about a week later and asked me about the truck...I told him a couple of things Heiser could do to make the truck a little better and Andrew made it happen. I plan to buying another car from Andrew soon for my wife.... Thank you Andrew Putterman for everything.

mike

Apr 22, 2014

Pat was able to find me just the vehicle that I was looking for and made the whole buying process easy.

ziemer

Apr 18, 2014

pat's service was great. the financing was a bit of a pain, but that's not the dealer's fault.

Used car buyer

Apr 11, 2014

I found a car on the website. Was able to test drive and within hours had the car delivered. Sean Owen helped through the whole process and was responsive to my questions and needs.

Helen

Apr 7, 2014

I saw a great internet price for a C Max SEL and asked Heiser to contact me. I received an email asking me to call them. I did and talked to their internet salesperson. She was not aware of all current Ford financing offers or my credit union's special sale. She offered to return my call when she had researched this. She promptly returned my call within the 30 minute window as she said she would. When the price increased significantly (if I were to take Ford's financing) I stated perhaps I would buy a C Max I had found elsewhere and was about to ask about a better price for a cash offer when she promptly said ok goodbye. No attempt to see if there were some other way to make the sale. I bought C Max within 3 hours of talking to her. She lost a motivated buyer due to impatience.

SueB

Apr 4, 2014

Big thank you to Pat Cardinal for his great salesmanship from the beginning to the end of the purchase of my new 2014 Ford Fusion Energi!

teachers aid

Apr 3, 2014

I was here twice - first to help my daughter in a hurry. Service and every aspect were excellent then. Came back now; not in a hurry, not desperate for a new vehicle but ready to upgrade. Came here based on previous experience, found everything excellent as expected. This place is out of my way but well worth the travel.

Rob

Apr 2, 2014

Pat and the team at Ford were very helpful in locating the truck I wanted in an efficient manner. They worked to get me the best price and get me in to my Ford truck as quickly as possible. We miscommunicated during the process, but they were helpful in resolving it without difficulty. Great dealership.

MEM

Mar 28, 2014

The whole buying process was super smooth. Chris Meyer was super helpful in finding the right car for me. Pat Cardinal answered all the questions I had regarding each of the cars that I looked at. I never felt pressured to buy a car that was out of my budget. They were genuinely interested in finding a car that fit my needs and budget. Definitely a positive experience.

NewGrad

Mar 26, 2014

First time buying a new car, started looking for a new car several month prior to actually buying, stop by Heiser Ford met with Pat Cardinal. Pat walked me through the entire process. Was patient and honest. After we walked through initial numbers, he let me have my space to figure out what would work for me. Pat and I stayed in contact through email for 3 plus month. After I saved up the money I wanted to, Pat and I made an appointment and a test drive went through all the numbers. Pat did an excellent job making the numbers I had work and getting an actual amazing offer. Smooth process, no stress at all. HIGHLY, recommend going to see Pat if you are looking at a Ford. Thanks Pat

Keefer

Mar 24, 2014

I am an 18 year old who has never really been exposed to making car purchases. The people at Heiser, specifically Pat Cardinal and Ryan Wittenburg were fantastic. They helped me through out the entire way, explained everything to me, and they did not try to trick or scam me in anyway. They were transparent with everything they did, usually showing me their computer monitors as they did things. Ryan walked me through all the paper work and gave me advice as what I should get based on my driving needs/habits, and Pat walked me through the car, telling me it specs, features etc. Fantastic place, they defiantly earned my trust.

CJW

Mar 21, 2014

My service experince at Heiser has been great. The service reps are very helpful in answering my questions and seeing that the work gets done correctly and on time.

Packer fan

Mar 21, 2014

Pat was very helpful. We came in on a very busy Saturday with no appointment. Pat was able to work with us while still working with other customers. We were able to work out a deal that day.

Bob

Mar 19, 2014

They are always helpful and involved all they way up to the ownership.

Chris B

Mar 19, 2014

Kayla in the service department is very knowledge and explains what needs to be done in terms that are understandable. She is the reason I keep bringing my car back to Heiser for service.

Fusion Fanatic

Mar 19, 2014

Recently leased a Fusion from Heiser and was impressed with the incredible service, the helpful staff and outstanding service from the sales department. I would recommend everyone to shop at Heiser.

S. Capollo Free

Mar 19, 2014

My sales consultant was Brandie Winfrey and he was very professional, knowledgeable and very friendly which made my experience more comfortable. Brandie informed me of how to operate all of my features of my new vehicle. He also communicated the pros and cons of leasing versus buying for my particular situation. And lastly he was persistent with helping me to get out of my vehicle in which I was in an upside down deal and it was costing me a lot of money in repairs that the extended warranty company said wasn't covered. Overall the best experience ever in my life with regards to purchasing a vehicle!!!

Char "Ford Lover"

Mar 18, 2014

We have been bringing our vehicles to Heiser for service for well over 20 years. We have never been disappointed with the quality of the service and the great people in the Service Department. They are all courteous, friendly and extremely knowledgeable. They always greet you with a smile and take the time to answer any questions you may have. Even after we moved several years ago we still drive about 20 miles to have our vehicles serviced at Heiser, even though there is a Ford dealership less than 5 miles from our home. We would never think of taking our vehicles anywhere else. Simply a great and honest dealership to deal with.

Tim Vogelgesang

Mar 11, 2014

Pat was great. Easy approach, great experience, and a very nice guy. I highly recommend including him in your next car search.

Grittinger

Mar 6, 2014

Pat Cardinal as well as the rest of the Heiser team made the purchase process seamless. Pat took the time to explain the SUV to us as well as answered any questions we had. Pat was courteous, knowledgeable and very nice to work with. The purchase of our SUV was a very positive experience and we want to thank Pat and all others for taking the time to make sure that we were satisfied. Thank you, we plan on returning to Heiser for our next car.

Dezteny Kidd

Feb 25, 2014

Pat is the best salesperson! he stayed in contact with me since July and kept me updated on all specials for the Focus! and that kept me Focused to keep with my goal to me now being an owner of a brand new 2014 Ford Focus! thank you so much for having him as an employee Ford!!!!!

tameka greene

Feb 24, 2014

angela was really helpful she help me get the car that i wanted an also the payments as well she was very friendly and i had apleasure to meet this nice young lady.

Megan Lund

Feb 15, 2014

Awesome guy that was always friendly and available. Enjoyed his company while he helped ton find the right vehicle. If he didn't know the answer, was quick to find connections to get the right one. Would definitely come back to Pat.

Sharon very satisfied

Feb 14, 2014

the service I received at Heiser ford was quick, he explained what was done and the reception when I arrived was quick, excellent reception by parts and service

Renee E

Feb 13, 2014

At Heiser Ford any thing is possible, thank you Pat Cardinal for making my car shopping experience a pleasant one. I've been car shopping for the past several months and have found it to be a very frustrating and discouraging process until I stopped at Heiser. Pat was extremely helpful and patient, he made me feel like buying a new car was about me, my needs and my budget, of course. Being that I'm in the service industry myself, word of mouth can be the best advertisement and I will defiantly spread the word to all my clients that at Heiser should be the first stop on their car shopping list.

Maureen

Feb 12, 2014

Today I walked out with a Brand New Escape!!!!! Bob was excellent to work with. He was patient, non-pushy, and stayed after close to make sure I could leave with my new car. Gerald worked non-stop to make sure that everyone was helped. He too stayed afterwards to make sure we had what we needed. Bob was great too!!!! I can't say enough about how happy I am. This was a great place to buy a car. -Maureen

Tanya Nimock

Feb 2, 2014

The service department is 1 of the best, randy has alway treated me with respect, and have alway been ready to assist me and help me when ever I call him. When I was told that I had to leave north point I was disappointed, but I discover that they were all at silver spring I was overjoyed ,the service there is just as good, fast and friendly in which I do appreciate. All the car sale people are also great. I enjoy working with Pat and I am hoping that 1 day I will have my third blue ford focus with Pat C help

Sam

Feb 1, 2014

John Hutchison was my sales associate and answered any and all questions will be very helpful in putting me in a new vehicle, I would highly recommend both him and the Heiser dealership

Inigo

Jan 31, 2014

Pat Cardinal at Ford Heiser was so nice when I was looking for my new card. And he explained all the features and all specifications. He was great.

The Wild Machine

Jan 29, 2014

The staff at Heiser Ford is outstanding!!! Friendly and helpful!!! Pat Cardinal has been very helpful through the entire process from the test drive to explaining all the features.

ED

Jan 27, 2014

The dealership was conveniently located. The staff was friendly. I did not buy but am leasing.

Karen

Jan 22, 2014

I came in to have my oil changed and an overall check on my belts and hoses. Randy G. handled all of my concerns and I had a very short wait for my vehicle. To top it off my car was washed as it needed it with all of the salt residue that was on it.

Bruiser

Jan 18, 2014

This is our second lease with Heiser in less than 1 month. We returned for a second lease for none other than the service we were provided by Pat Cardinal. Great Guy! He provided us an awesome buying experience both times. Heiser's low sress and low hassle approach to customers and their experience is absolutely true. Thanks Pat and thank you Heiser.

rgris

Jan 18, 2014

Pat Cardinal was very helpful in facilitating all aspects of our used car purchase. While we worked with several people at the dealership, Pat kept all the various departments working towards our best interest. He was friendly, reasonable, and honest. Thanks Pat!

Thomas L. Prescott Jr.

Jan 18, 2014

My credit score is 545, but iI was treated like it was 800.

Ferguson Locke

Jan 11, 2014

Purchasing my Ford Edge with Lee Sanders at Heiser Ford Lincoln was a breeze. Lee was the very best & so informative. Thank you!

MonteCA

Jan 6, 2014

I had a very positive experience buying my new vehicle at Heiser Ford. The website was very clear and helped me speed up the purchase. The staff was very helpful yet efficient. My sales consultant Pat Cardinal was great about taking into consideration the vehicles I was looking at based on my needs and my price range and worked with me to get the best deal. I am very pleased about the experience I had today.

Tom

Jan 3, 2014

I started shoping for Suburban's several months ago. It was a tough process as my search my in a radius of 250 miles of my home. I had hesitations doing business far away from my home town but Pat gave me the level of comfort that I needed to move ahead with purchasing the vehicle. Pat is a stand up guy and I was very satisifed with the service that I recieved and would higly recommend this dealership to anyone looking for a vehcile.

Tricia O'Neil

Jan 3, 2014

My FORD experience started with an unbelieveably fast and engaging response from the internet sales representative Linda. Linda was professional, respectful, and efficient addressing my needs. She quickly introduced me to Patrick Cardinal to maximize my deal. Patrick was respectful and professional and made my car purchase a delightful experience both personally and financially. Gerald Johnson III, as Business Manager, found the optimal financing options based on my individual needs. I highly recomment the team at Heiser and will DEFINITELY recommend these individuals for friends and family future purchases.

Cathy E.

Jan 2, 2014

During an ice storm I felt panicked because my windshield wiper broke off. (not a good thing in Wisconsin) I drove to the service department and Kayla saved the day for me. She was able to calm me down and put the part on her-self ! Talk about great customer service Heiser always does an outstanding job!

Elizabeth

Jan 1, 2014

My salesman was Pat Cardinal. He helped me throughout the whole process. He made it so stress free, it didn't feel like I was in a Car Dealership!! Pat was very knowledgeable and I will recommend him to my friends.

Barbara and James Held

Dec 31, 2013

It has been an excellent experience buying a car through Pat Cardinal. He has been informative about the Escape and getiing us the car we want. Pat listened to what our needs where and totally came through. Loved working with him and will send our friends his way.

marian ollinger

Dec 30, 2013

Pat was very good and helpful. He showed us around, was very knowledgable about the car I purchased. I would work with him again.

WFB mom

Dec 27, 2013

First time leasing, came in Saturday planning to just look and left signing an agreement for a new Frod Edge. Everyone at Heiser Ford Lincoln was very nice, some inconsistencies in final touches of the lease agreement -may be my fault for being in a rush Saturday to get it done before babysitter had to leave. My first time leasing, crossing my fingers it was a good decision and hoping to love my new Ford Edge

Kamberly88

Dec 26, 2013

Pat my sales rep was very accommodating in searching for the vehicle I wanted. After searching many dealerships the car I wanted was at Heiser. It was a busy Saturday so it was a longer process than I thought it would be, but Pat and the sales manager made sure I was happy when I left. The best part was Pat followed up with me even after I left the lot. I would recommend Heiser to others.

Dave

Dec 24, 2013

I Recently purchased a used Vehicle from Heiser. My salesman could not accurately andwer my questions! I asked him how many gallons of fuel the tank held, he replied; "it has a 37 gallon tank". He then went on to tell me what a value I was getting with the 37 gallons of fuel they had to put in there with my purchase. My salesman never did tell me it did not have a 37 gallon tank.It only has a 26 gallon tank, Wouldnt you admit it when you filled up, and realized there is no way it could hold that much gas? Also he tried to sell me the Zurich Paint protection, and said he was going to give me his price, like he was doing me a favor. After reading the Carfax,on the truck, I found out the truck already has the paint protection on it! His "sweet deal" was $700 for me,for something that was already on the truck! I FEEL THIS DEALER IS EITHER VERY UNKNOWLEDGLEABLE ON WHAT THEY ARE SELLING, OR LOOKING TO CHEAT PEOPLE! I WOULD NOT TRUST THEM!!!!!!!!

Go Panthers

Dec 23, 2013

They really take the time to answer all questions that you have, if you have any. Also, they make sure to run through all of the options on your My Ford Touch and everything else on your vehicle. Second purchase in 1 1/2 years.

JeffD

Dec 21, 2013

We have had consistently the best results purchasing cars from Ferit at Heiser Ford these past several years. He has been attentive to our needs and completely honest throughout each of the transactions! The sales management at Heiser is honest and genuinely interested in customer service. Excellent results! Then the Heiser service department is the best I have ever experienced in several decades of vehicle ownership! I am always treated respectfully by the staff, and my cars are always expertly serviced and repaired! The service reps have always set expectations and been spot-on when calculating expenses or planning a series of visits. Yes, we travel hundreds of miles to shop & get the Heiser experience! Working with Heiser is pleasant and a terrific value over the years!

NewCarBuyer

Dec 21, 2013

I would recommend Heiser to anyone who is looking for a new or used car. The staff is knowledgeable and helpful, the environment is clean and welcoming, and the prices are great. I would specifically recommend Pat Cardinal. He is an excellent salesman. He knows his stuff, gives you his opinion when you ask for it and isn't pushy. He answered all of my questions and was a great help throughout the car buying process. He got me set up with a beautiful new Ford Focus and I love it! Go see Pat!

Duke 19371

Dec 20, 2013

I have worked with Heiser for well over thirty years at the old Location in Milwaukee and at the present location. I like the fact that Dave Schneider usually assists me, knows me by name, and is always prompt with answers to my questions. At the same time, while he may suggest some things that need to be done to my car, he in no way pressures me into doing something I don't want to purchase. All the service folks are friendly and efficient, but Dave's warm welcome make the visit more enjoyable. The work itself is quick and professional and I have rarely had a problem afterwards.

JackH

Dec 20, 2013

It was great working with Chris. He is very knowledgeable and did not play any sales games.

Yolanda W.

Dec 20, 2013

I visited Heiser Ford Lincoln to purchase a new vehicle. Our sales representative, Brandi Winfrey was excellent. He was extremely professional, very personable and explained everything to us in detail. He followed up with us to see if we had questions with our vehicle once we were home. I would highly recommend Brandi Winfrey and Heiser Ford Lincoln to others.

.ca BobS.

Dec 19, 2013

They went out of there way to make me feel comfortable about purchasing a new vehicle.

Andrew Hill

Dec 19, 2013

I recently purchased a used 2006 Ford Fusion from this dealership. I went to them with only the intent of test driving a vehicle and not purchasing. The friendliness of the sales and purchasing staff made it very easy to make a decision and purchase a vehicle. I drove away with a great vehicle for a great price. I have referred friends to this dealership to purchase a vehicle.

Christina

Dec 19, 2013

We purchased our Ford Focus from another dealership, but stopped having it serviced there after a terrible experience. For our last appointment, we brought the car to Heiser and had a wonderful experience! They were honest, thorough, and detailed. We truly felt our needs were met, and we will be bringing our car here in the future, and buying our next car from here as well!

Door County Express

Dec 19, 2013

They listened to what I was looking for and delivered exactly that! No haggling, no excuses, just what I ordered. Love my 2014 Explorer!

Erin K.

Dec 19, 2013

My family and myself have been going to Heiser for years. The staff is exceptionally friendly and they always strive to give you the best deal they can. I have bought and leased cars from them and will continue to for years to come!!!

kdamico

Dec 19, 2013

I bought a Ford Escape from Heiser Ford. I felt great about the way I was treated. I would definitely go back to that dealership.

MC

Dec 19, 2013

Heiser Ford Service is friendly and professional. They are fair and honest, I trust them for all my automotive needs. Keep up the great work Heiser Ford!

Tracy

Dec 19, 2013

Every experience I've had with Heiser Ford Lincoln has been easy and enjoyable. Whether you need to buy a car or have maintenance or repairs done, I would recommend them. Excellent customer service!

USO Mgr

Dec 19, 2013

My sales person really stepped up to the plate and got me a great deal on a Ford Flex. I needed a new vehicle to hall the great donations and items for our troops in Wisconsin. Once I told them who I was and what the vehicle is used for they gave me a great discount. I am proud to tell everyone how they show their stripes!

That One Car Buyer

Dec 14, 2013

Pat Cardinal helped me at Heider Ford - he was a fantastic, extremely personable salesman. He went over the top to make sure I was comfortable in all stages. The only thing that keeps me from giving this a 100% positive experience was the extra fees that kicked up my monthly payment - but hey, that's to be expected, I suppose. In the end, I got a great car - looking forward to putting some miles on it!

RAO

Dec 11, 2013

PERFECT BUYING EXPERIENCE. PURCHASED A NEW FORD RAPTOR. VERY HAPPY AND PLEASANT EXPERIENCE.

Adriana

Dec 6, 2013

I was assisted by Pat Cardinal during this process, he was very helpful and tried to understand my concerns about the car so he could address them, I ended up buying the car after looking at some other options and his customer service was definitely something that helped me make the decision

Ginny

Dec 4, 2013

After a rough start things went well. Miscommunication on both parts.

Catherine Schmidt

Dec 2, 2013

Pat Cardinal took care of my husband and me on Monday, December 2nd. He was helpful and courteous and didn't try to push us into anything we weren't ready for. Great experience, we drove down from Green Bay and would do it again!

Brian Nordeen

Nov 29, 2013

Pat was exstreamly helpfull with my new purchase and gave me exselent service throughout the buying process.

Gerry Cofta

Nov 29, 2013

We came in today to purchase a new car. Had service right away. Pat Cardinal was exceptionally helpful in answering questions and assisting our needs. Pat would check in on us as we waited for processing. Was very friendly and made us feel welcomed. We will come back in the future for any other vehicles. Also will pass the word on about the great service.

chi12345

Nov 28, 2013

Had a terrible experience dealing with Heiser. I found a great deal on a car online that I was ready to buy so I emailed multiple employees asking for information but I got NO helpful responses. I emailed maybe four different people but got nothing back but worthless spam emails about special deals that I had no interest in. If you're looking for knowledgeable and helpful customer service, look somewhere else.

CK

Nov 27, 2013

This is my second lease with Patrick Cardinal (within 3 months), and the process could not have gone smoother. I emailed over exactly what I was looking for, he got back to me same day with the exact specifications I'd requested, took care of all the preliminary paperwork, and I was in and out in no time flat with my newest lease. Special shout out to Chris Meyer, and Rhonda as well for making the financing / paperwork an easy, smooth process.

Tara W.

Nov 27, 2013

Salesperson-Pat C. Pat was very helpful through this whole experience of purchasing my very first new vehicle. Was able to locate a car for me and get to us in a couple of days. Very knowledgable in the vehicle. Straight up with pricing and deals. All other staff that I also encountered at Heiser was also very helpful. No complaints. Satisied Customer.

Anne & Mike

Nov 26, 2013

We felt comfortable working with Pat. He was calm and helpful. He went beyond the usual sales experience and made sure we got what we wanted.

Sari R.

Nov 22, 2013

Pat Cardinal was wonderful. He was friendly, helpful and listened to our needs. He did no try to sell us what we didn't want or come into the dealer for. The entire staff at Heiser continously checked in with us and kept us updated during the process. Would recommend this dealer and staff anyday. Heiser Ford outshined Heiser Chevy ten fold. I give them two thumbs up!

Sweetmommy

Nov 22, 2013

Pat Cardinal was down to earth and gave attentive and great service.

Happy Customer

Nov 16, 2013

This was the smoothest car buying I have done. They were quick and got me a great deal on financing. Will buy a car here again.

William Radcliffe

Nov 16, 2013

Pat Cardinal was extremely helpful and of all of the other dealerships I found this expertise the best. Gerald Johnson was also a great asset and worked with me to achieved what I wanted.

Peggy C

Nov 15, 2013

Pat C. greeted us at the door and walked us through to delivery. He was knowledgeable about features and options. He was patient as we worked thru the color, interior and trim options. No pressure and relaxed atmosphere. Dealer has nice selection of vehicles. Overall good buying experience.

2014 Ford Explorer

Nov 14, 2013

We were greeted promptly and professionally. We were offered a beverage when we came in from the cold weather. They were able to meet the special internet price. Our overall experience was painless. While we were waiting for the paper work to be completed we were given a tour of the facility.

Jersona Coleman

Nov 11, 2013

Pat was a very nice! He really was easy to talk to and very friendly.

M. J. Dellar

Nov 8, 2013

The buying process was quick; my father and I had the new car on the road within the hour after a quick test run and some of the best hot chocolate I've ever tasted during the paper work. Pat Cardinal helped us from start to finish and answered any questions we had (and sharing a preference in drinks helped as well). Gerald and Barbara were helpful as well.

Dave Medved

Nov 7, 2013

very helpful, knowledgeable, staff!!! Pat Cardinal. Sales Consultant

K. Yeldell

Nov 2, 2013

From the start of my first experience with Heiser, Pat Cardinal was extremely courteous and professional. He listened to what I was looking for in a vehicle and pointed me in the right direction. Pat was with me from beginning to end and made my time at a car dealership a joyful experience, I look forward to a long and pleasant relationship with Heiser.

Jim

Oct 29, 2013

Pat Cardinal and the team were great to work with. Went the extra mile to get the deal done. Great customer service and informative throughout the process.

Bill Skenandore

Oct 28, 2013

Smooth process. Pat Cardinal was knowledgeable about the vehicle. Professional dealership. Very clean and friendly staff. Overall a positive experience.

CK

Oct 28, 2013

The lease was coming up on my last vehicle and it was time for another new car, so I did a lot of shopping around, test driving, et cetera - and by far the good people of Heiser Ford were the best. Pat and Chris we extremely helpful, and I was in and out in my new lease very quickly. They even gave me time to let the lease on the old car lapse before turning it in, which worked out great as a family member's car broke down, and I was able to let them borrow the old leased car while they were getting their car repaired. This is our 3rd lease with Heiser, and it certainly won't be our last.

Joe Fiul

Oct 28, 2013

I have been a customer for some time. Both at your 76th street location and now at the Silver Spring location. I have dealt with Mr Bob Giggle both times buying cars and have had a very nice experience. I would recommend your dealership. The service department has been just great Mlyes is a great service manager. I certainly appreciate all that he has done to make sure my car is well taken care of. Randy Gerke has gone above and beyond to make sure I'm able to get the appointment needed to get to have my care serviced.

Mindy

Oct 28, 2013

Service used to be excellent. There have been a lot of staff changes and the quality isn't as Hugh as it once was. We still prefer to get car serviced here but wish quality would again go above and beyond.

Char., "A very satisfied customer"

Oct 25, 2013

We have been bringing our vehicles to Heiser for over 10 years. The quality of the service is excellent, and the personnel in the service department are exceptional. They are always courteous, friendly and extremely helpful. They go out of their way to make sure that you are satisfied, and they always take the time to explain any issues that they may find when servicing your vehicle. We have always recommended Heiser to friends and family because of their great service department. We take the time to drive about 25 miles to Heiser for service even though there are three other dealerships less than 5 miles from where we live. The service we receive from Heiser is definitely worth the time and extra miles.

Clare H.

Oct 25, 2013

There used to be a Heiser dealership about 8 blocks from our house, For many years, we took our cars there for service and when it came time for a new car, we walked over and bought one. Why didn't we check out other dealers? Well, the Heiser service department was dependable, the sales staff friendly and efficient and we liked our Fords. Last September, when it came time for me to buy a new car, we again went to Heiser. This time we didn't walk as they had moved. We were impressed with the sales person, Ray Cyrus and the sales manager, Bob Giggle (since I'm not sure of the spelling, I'll do what amuses me here.). They obviously were interested in a sale, were knowledgeable and willing to try to find what I wanted at a price I could afford. I bought a car and drove it away that day. We called them the Bob and Ray show. (Anyone who catches that reference, is as old as I!)

bill skenandore

Oct 24, 2013

pat was good made it an easy process and stress free

Lovin' my MKX

Oct 24, 2013

Buying a new car is not on my list of one of life's enjoyable tasks. The salesperson, Brandi, made it less painful. He was patient and kind. I had been to the auto show several months prior to firming up my decision, did some on-line research, and had an appraisal on my car before attempting a purchase. I wanted a dealer close to home and selected three in the area. After considering my options, the Lincoln MKX was the car for me. Many of the features are standard, so the base price didn't keep changing. I was able to get exactly what I neeed in a luxury car within the budget I had set for myself. Brandi and the finance officer were very thorough. The dealership is clean and attractive. All personnel encountered were friendly. The service area is immaculate and the waiting room appears comfortable. Heiser Lincoln made me feel very special from the time I entered the dealership.

Phil Herrick

Oct 24, 2013

Pat Cardinal was very patient & helpful. I needed to test drive several vehicles before selecting one for my company to purchase. I was not sure what type of vehicle (SUV or passenger car) I was interested in, so I tested a lot of cars. Pat & Chris Meyer were very helpful, and suggested I try the Taurus. Initially I was not interested, but finally test drove it, & eventually selected it for purchase. Pat, Chris & Bob Gigl were also very helpful when filling out paperwork examples for approval by my company office in Michigan. Overall I am very satisfied with the entire process & experience.

Robt.

Oct 24, 2013

Purchased another new Ford from Heiser last month. Been a customer since 1974. Customer service from the General Manager to the Service Advisors has always been courteous. Problems have always been addressed satisfactorily in a timely fashion. Will continue to receive my business.

Sindmac

Oct 24, 2013

Had wonderful experience. Pat Cardinal was very helpfull and knowledgeable. We are going to love our new vehicle.

Subhomoy Ghosh

Oct 22, 2013

I just bought my first car. And I should say the experience was fabulous. I will recommend this place for any new buyer. Pat Cardinal helped me through the process and must say it was unbelievable.

Ethan

Oct 19, 2013

Smooth process. Pat Cardinal was knowledgeable about the vehicle. Not pushy. Professional dealership. Had some challenges with the buying process but it was just a calculation error. No big deal. Overall a positive experience.

Kelly

Oct 18, 2013

My experience with purchasing my "new" used vehicle at Heiser was a pleasant experience. Thanks to Patrick "Pat Cardinal for my this experience pleasant.

Andy&Vincent

Oct 17, 2013

Pat was really nice, efficient, helpful and overall just a great experience buying this car. Definitely coming back and meeting him again.

leslie

Oct 16, 2013

Pat made the entire research and buying process a much better process than I anticipated. He knew the product very well including the differences in trim packages. He was patient w all my questions and showed me all the features many times. I never felt pressured during the entire process and felt like his main concern was finding the right car for me.

TJ

Oct 16, 2013

Bought a Ford Fusion from Pat last week. He was great and the rest of the staff were very helpful in helping me make the best buying decision. I never felt pressured and any concerns or questions were adequately addressed. I am very satisfied with the experience.

Chad

Oct 14, 2013

The last two times I have brought my car in for service, there has been no communication other than, "your car is ready." I have asked the question, "anything I need to know about" and have been told, "no." Just to get home and look through the paperwork to find recommended repairs. I am very frustrated that they would not tell me the tread on my tires is too low, or my brakes need repair. If you aren't going to think of your customers' safety, at least think of potential sales. Time to start shopping for a new auto repair facility.

Marietta

Oct 12, 2013

Mr. Pat Cardinal was very helpful and professional in the entire process of buying a new car.

christy

Oct 11, 2013

The car dealer, Pat was excellent! He was very helpful and informative.

Very Happy Wife

Oct 11, 2013

Patrick Cardinal was very helpful in the process of buying my new Edge! Very friendly and helpful when looking at several different vehicles. Thanks!

Yun

Oct 5, 2013

Pat Cardinal: he was patient and kind. He make sure that the car buyer was happy of his service.

Deron orr

Sep 28, 2013

pat my sales men was great ,fast and worked hard to get the job done.

Amilcar Pitre

Sep 27, 2013

Pat Cardinal provide information very timely and answer all my questions. Overall great service. I am looking forward to my next purchase. Keep up the good work.

Kirsten Halverson

Sep 26, 2013

We purchased a 09 Dodge Caravan and had excellent service!!! Pat was very nice and accomadating. He went above and beyond to make sure that our trasaction went perfectly. We will call Pat for our next vehicle!!!

AD

Sep 25, 2013

Friendly staff. Pat Cardinal was very helpful and very hands off in his sales pitch which is always appreciated. Took a bit to get the financing right but in the end the process went well and I feel that I got a good deal.

GB

Sep 25, 2013

It has been some time since I last purchased a vehicle. I appreciate not being approached in the parking lot, the last place I had purchased a car at the salesmen descended on the parking lot and would argue about who saw me first! Pat Cardinal was helpful, discussed the features on the two vehicles i was comparing, and made sure he explained everything. Everyone I talked with was not rushed and took the time to make sure I had no questions.

Mary Sue

Sep 25, 2013

Pat and Ryan were both very friendly and helpful to us while we bought our used car from them. I would buy another car here in the future and recommend this dealership to friends. Thanks, Mary Sue Ruschmeyer

Mrs. Mary J. Miller-Gore, Evangelist

Sep 22, 2013

I once owned a Toyota Corolla. My Toyota Corolla, although purchased from a different Dealer-ship, I choose your dealership for your WONDERFUL service. I Kept it from 1996 until I sold it to a friend in 2004. Listen!! My friend drove My/Her Corolla down south to a funeral. She TOLD me that they ONLY used A tank going down South, and a part of a Tank coming back to Milwaukee. "Woulda,' she said, 'kept my Toyota to THIS VERY DAY." However, her car, while parked in front of her home, was side-swiped twice and eventually TOTALED!! Otherwise, instead of purchasing a different car, which she eventually had to do, "I 'woulda','KEPT MY TOYOTA COROLLA!" (this is/was the life of my Toyota Corolla....one of the cheapest cars, I have had, to maintain. Plus (+) like the Bunny, "IT KEPT ON TICKIN'" (Mary Miller-Gore)

Jason

Sep 21, 2013

Highly recommend Heiser Ford. Walked in today and worked with a salesman named Pat. Pat was very patient walking me through all the details of three different models of vehicles and ultimately helped me secure the most sought after Explorer..the Sport model! Looking to have some fun with that Ecoboost engine! Thanks Heiser!

happy customer

Sep 20, 2013

Thank-you so much to Pat for helping me out with my purchase. You made my experience easy by answering all my questions. Thanks again!

Anthony S.

Sep 19, 2013

One week ago, I sent an online request for a new F150 to Heiser Ford and received a response immediately. I went in to Heiser a few hours later and began the process. I was introduced to Patrick Cardinal who helped me through the whole buying experience process and on the day of deliver, a few days later, he walked me through Sync Services and the functions of my new Truck. This was, by far, the best experience I have had at a dealership!

C M Sherman

Sep 19, 2013

Pat is amazing! His product knowledge is superb and he is always willing to go above and beyond to make sure your questions are answered and that you are well taken care of.

DJgrateful

Sep 19, 2013

On Monday, August 26th, 2013 (am), my husband and I were about to leave for a trip to Texas. Lo and behold, the engine light comes on, I'm in a panic because reservations had been made and a last minute cancellation could be costly as well as an unexpected car repair. I called the Heiser Lincoln Ford Dealership Service Department as soon as it opened at 7:00am, fortunatly I spoke with Gary who gave me a 8:00am appointment. The problem was diagnosed and repaired in a very timely manner. It meant so much to me to receive that prompt service because the trip was not for pleasure. My Mother was ill and in a Rehabilitation Center for seniors; I needed to be on the road as soon as possible. Gary and the Service Team at Heiser Lincoln made that happen for me. I am deeply grateful. My mother is doing better.

MeghanMC

Sep 11, 2013

From the moment I stepped onto the lot Patrick was welcoming and friendly. He was knowledgeable and focused on superb customer service. He helped me along with every step of the process including financing and maintenance. I would recommend working with him for any of your car needs weather your looking to buy or service, Patrick is the man to talk to.

Ben H.

Sep 9, 2013

I was referred to Heiser by a coworker. I came in for an oil change appointment on my lunch break as I work on that side of town but don't live there. Had an awesome experience. My service advisor, Kayla, was very professional and things went more smoothly than I expected (I thought there would be a big lunch time rush.) Was in and out quickly. Overall an excellent/painless service visit.

Corey

Sep 9, 2013

I came to Heiser Ford after finding out that I needed an alternator. Kayla was very accommodating in getting me in right away and providing a ride to and from work. I appreciate her willingness to help me and have it fixed the same day. This was my first visit to Heiser and I will definitely return and recommend them to family and friends.

Eugene

Sep 6, 2013

Awesome service dept. Service rep Kayla was a pleasure to work with. All work done in a timely manner and received complimentary car wash.

Kareesha Broham

Sep 6, 2013

I had went into Heiser Ford last week to get new brakes for my Ford Focus. I was greeted by Kayla who immediately struck me as kind hearted. She was so friendly and I really felt like she cared about my concerns. She walked me through the whole process and the prices were fair. Kayla was the best service advisor I have ever met and I recommend her for future customers.

Karen Burtmann

Sep 4, 2013

I have had an ongoing issue with my brakes on my Windstar. I have had great service from Kayla, as she greeted me with her bright smile. She was very helpful and made me feel comfortable. She is the reason I enjoy going to Heiser Ford. Thank you, and keep up the fantastic work Kayla!

SamGotAFocus

Sep 3, 2013

Pat Cardinal was great during the whole car buying process. It is my first new car, and my first purchase- he put up with all my questions and answered them all very well. Being a recent college grad, I was nervous about making such a big purchase. Pat worked with me to help me get a GREAT deal. He even sought out the car I wanted that was not at this particular dealership and got it here within 3 days. All in all, it was a painless process made easy with Pat Cardinal's help.

Kristi B

Aug 29, 2013

I sent a email message about looking at leasing a Ford Focus. Dealer called me back and made a appointment to come in to take a look and Patrick Cardinal assisted me with looking for a car and explained the options and provided help with getting the paperwork done so I am going home tonight with a new car.

Lynn

Aug 28, 2013

I always have a great service experience with Kayla. She is accommodating, attentive, and willing to help when I'm in a "crisis" and need to get in quickly or last minute. I have bought 4 cars over the years from Heiser and love how I've been treated.

martell jones

Aug 26, 2013

I am very thankful and appreciated with the service at ford Heiser, sales man Cardinal, Patrick was very helpful and showed us good quality cars that is affordable. The service was very fast and I would recommend others to purchase cars from Heiser, cardinal, Patrick had patience with me when choosing the right vehicle and explain how much gas that could be save I am very thankful.

Dave R.

Aug 22, 2013

I have had ongoing issues with the clutch in my 12 Focus. I realize that Ford is well aware of the problem with these cars and the poor shifting. Heiser Ford, in particularly Kayla Lee, has gone above and beyond to try to correct the issue. I do not blame the service personnel nor Heiser for the performance of my car; I know they are not at fault. I appreciate the helpfulness and understanding from Kayla in trying to make it right and for being up front and honest in acknowledging that it has been an ongoing problem that Ford is trying to correct. I will continue to wait for Ford to get it together and will continue going back to Heiser Ford due to the great customer service. Thank you. Dave R.

Kim K

Aug 20, 2013

My husband, daughter and I have been on the hunt for a used Odyessy and found our perfect match at Heiser Lincoln Ford. My husband dealt with Pat over the phone to confirm coming in for the purchase. Pat has been super helpful with the entire purchase of this vehicle. We are very pleased with the end result! Pat and Heiser have also been extremely family friendly during the wait for financing. They were very understanding to my 2 year old wanting to run around. Thanks for a great end result!

EV

Aug 19, 2013

The employees at Heiser are first rate. Pat Cardinal helped me pick out and price a 2013 Focus. He is knowledgeable about the cars he sells, and he is not "pushy." The entire process was a pleasure, and Heiser will be my first stop the next time we're in the market for a car.

martisberg

Aug 17, 2013

Excellent service/assistance! from Pat Cardinal at Heiser Ford

Ger Yang

Aug 16, 2013

Had a great experience here at Heiser Ford Lincoln to go along with the help of a sales associate, Pat Cardinal. Pat walked me through the process of trading my vehicle and helped out with some other issues that I found out about my trade in vehicle. Heiser Ford Lincoln does a great job at putting your needs first and they also have a great staff.

LisaO

Aug 16, 2013

I had the best experience buying my vehicle! I worked with Pat and he answered all of my questions and helped relieve any stress I was feeling! I will recommend family and friends to buy from Heiser and encourage them to ask for definitely ask for Pat! The entire process was smooth and a great experience. Thanks Pat! P.S. Tracy handled the financing with ease and made me feel like a friend, not just a customer.

Stuart Mabin

Aug 16, 2013

First found car online and online representatives were very helpful in setting up a time to come in. Once in my sales man, Pat Cardinal, was very nice to work with. He showed me everything I needed to know on the car and let me test drive the car. He was good at getting me the best deal possible and made me feel very comfortable in my purchase. I would recommend this dealership and Pat to anyone looking to buy a vehicle.

Alexis S

Aug 14, 2013

The dealer that helped us was Patrick. He was very helpful in answering all of our questions and was very friendly. I would recommend him to anyone coming in to purchase a car.

Christian K

Aug 10, 2013

Was greeted right away by Patrick Cardinal, and he was extremely courteous and attentive to our needs. We showed him what we had in mind for a new Fusion, and he was very helpful in directing us to the exact vehicle we wanted, in the price range we wanted, and with all of the features we didn't even know we wanted. Overall, the entire experience working with Patrick was outstanding. This is our 3rd leased vehicle with Heiser, and would not hesitate recommending Heiser to any of our friends or family.

gregj

Aug 10, 2013

We were looking for a used vehicle for a our college student daughter on a budget. Pat helped us out and we ended up purchasing a relatively new, low mileage Focus for a very reasonable price. We appreciated not being pressured on the sale, and Pat was very helpful and flexible working with our schedule.

Biplane pilot.

Aug 9, 2013

Patrick was very helpful in our selection of vehicle and its operation. I would reccomend him to others. this is the second car I have bought from Heiser in two years.

Joe K

Aug 8, 2013

I was looking at a very specific type of Lincoln and they only had a few on the lot. I went to Heiser and Pat made sure that when the car I wanted to test drive was ready he went out of his way to pick it up and call me. Would definitely look for Pat again. Also Heiser seems to competitively price their cars, very little haggling needed.

Chuck K

Aug 2, 2013

Pat Cardinal gave me great service in helping me purchase a 2012 Mustang Premium. He even came in on his day off to deliver the car which was in perfect, like new condition.

James Hayes

Jul 31, 2013

Very hospitable and straightforward salesperson. He helped me take care of any issues reconditioning and getting car ready for release. Recommended to talk to and help with anyone future purchases. Gerald Johnson will definitely help you go over and understand what is really needed and what is not so you can have better understanding of what you getting yourself into in future. Also dealership has a service of smart payments through automatic withdrawal to help you inch off interest paid which is a blessing not to worry about impact on monthly income.

Disgusted

Jul 30, 2013

No one acknowledges when you walk in, unfriendly and poor service. Maybe it's because I am a college student but who knows. Just an overall bad experience. One small tv for a huge crowd because the service is sluggish so there are a lot of people waiting. Employees act like it is a chore to cater to your questions or concerns. If you want to be treated like dirt, Heiser is the place to go.

Robert Bergner

Jul 27, 2013

Pat was a great person - he took the time to get to know the needs of what was needed in a vehicle as well as the price range that was comfortable for me.

The Jonas Fam

Jul 27, 2013

Excellent customer service from Pat Cardinal, would highly recommend!

M Sinclair

Jul 24, 2013

Patrick Cardinal was an excellent salesmen. He was patient, polite, honest and was able to expedite everything quickly and without difficulty. I was given the best care and service I have ever had from a dealership. Thank you!

C Williamson

Jul 23, 2013

Pat is great! Buy a car from him! He looks great in the blue shirt!

Jason S.

Jul 15, 2013

Recently purchased a 2013 Fusion we found on Cars.com. The experience with Heiser was fantastic. Mark was our salesperson. He did a great job explaining the car and giving us an honest review of the differences between the models we were looking at. After we choose our car, Frank was our finance lead and he ended up finding a bank with a better interest rate the what we had been preapproved for. Bob Gigl and Chris Myers where very nice and helpful as well. The only struggle was the time at the dealership. Being a Wednesday, I was extremly surprised at how busy the dealership got. The people at the dealership were very nice and kept checking in with us on the progress. Overall, great experience and I will recommend this dealership to anyone looking for a Ford vehicle!!

Lori Johnson

Jul 11, 2013

The over all experience at Heiser Ford was excellent. All the staff went the extra mile to give us what we were looking for in terms of a trade dollar as well as what we had purchased. Patrick in sales and Gerald in finance met above and beyond our expectations. Thanks again.

Concerned Consumer

Jul 10, 2013

This dealership in Milwaukee's has some of the most questionable behaviors and business practices. They advertise the price of the car online at a lower price. I was going to pay cash for the vehicle - when I negotiated the online price at the dealership...they told me that was a special price and I was not qualified of the special pricing, The real purchase price of the car was nearly $1500 more. No indication online that this was a special pricing for the "Special Qualified Customers". Years ago I took my still under warranty Ford to the dealership for warranty servicing. Interesting...their service department always found $600 in repairs that needed to be done immediately not covered by the warranty. A qualified Ford mechanic at another dealership told me that was nothing wrong with my car. After my pervious experiences I should have known better than to buy a car from this dealership.

Katie

Jul 3, 2013

I went to Heiser Ford Lincoln to buy my first car and they definitely made the experience better than I had thought it would be. While some of the other dealerships seemed like they were playing mind games with numbers they were more straightforward and upfront. I recommend Patrick Cardinal to anyone coming here; he was very personable/knowledgeable and was a large part of the positive experience I had here. This is one of the better experiences I've had at a dealership thanks to Patrick (and Frank in finance).

JK

Jul 2, 2013

Great sales and service - got the car I wanted with the Ford graduate student program. $1500.00 in rebates. I am a very happy customer!

Brittcee21

Jun 29, 2013

We walked in just looking around at the cars on the lot and ended up driving away with a new Ford Focus and next month we are coming back for a new/used car for our daughter who leaves for college in August, due to the kindness, knowledge & warm hospitality of Patrick Cardinal. He was an awesome salesman without the pressure you always get when car shopping. He greeted us on the lot with a warm friendly smile & listened to all we had to say. It was more like visiting a friend then shopping for a car and Pat fitted us with the perfect car and now thanks to Pat we'll be back next month for another car. I will make sure to tell all my friends to shop at Heiser and make sure to ask for Pat!!

Mittie13

Jun 29, 2013

Thanks to Pat Cardinal! I told him what I needed and he used my budget to get me the vehicle that I wanted. I will send friends and family to see him. Thanks again Pat!!

levi

Jun 28, 2013

Pat and Gerald are the go to guys for purchase of an auto. They provide service professionally, and it feels as though you've known them prior to purchase. These guys are an awsome team, keep up the good work guys.

Pat J.

Jun 27, 2013

I first had conversation w/ Ryan Wittenburg online. He was able to answer all my questions and then some!! Enough so that I drove down from Omro the same day!! Patrick Cardinal was my showroom sales guy. He was very thorough in explaining the car w/ details. We drove on the city streets and on the highway. And I was SOLD!!! I'm looking forward to driving the Jetta Sport Wagon!!

Jim

Jun 22, 2013

The service department is the best I have ever found. All of the staff is friendly and helpful. The work that I have done on my vehicles has always been excellent. I trust them completely and I would recommend to others.

Mbiagioli

Jun 20, 2013

My Sales Consultant, Kristie Tollison, was very thorough during the buying prcoess, even though it was quite late into the evening. She insured that I was satisfied with the vehichle ad followed up in the days after the purchase. Upon my first Service appointment, Kristie activatged the Siriuas XM radio for a 6 month period, which was a very nice extra. When she is in the office on my subsequent service visits, she looks me up and checks on my satisfaction with the car.

Pastor Lezar Burnside

Jun 20, 2013

I'm so grateful to have had Patrick as my sales rep. His kindness and smile really made the transaction a smooth one. I didn't feel pressured and he made sure I was satisfied with my purchase. Because of him I would recommend someone else to the dealership. If we had more people like him in this world it would be a better place to live and happier people purchasing vehicles.

Drew L

Jun 19, 2013

Had an awesome experience!!! Would definitely come back.

JBP

Jun 19, 2013

Patrick Cardinal was knowledgeable, helpful, approachable and honest throughout. It was a good experience re-upping on a new lease with Ford. I felt the pricing achieved was fair.

lori s.

Jun 17, 2013

Buying a car in the pouring rain wasn't my intentions but with Pat Cardinal at your side it went very smooth. Never had a nicer salesman. Thanks to Frank all went smooth also. Thank you to both of you. I wouldnt have purchased a car if not for the two of you.

DaveandTracy

Jun 9, 2013

A family member recommended this dealer and pointed us in the direction of salesman Patrick Cardinal. She was totally satisfied with his handling of her sale. We checked it out expecting to be treated like another Joe, but the sales process was very personable. Pat was amazing, giving us the attention we needed without being pushy. There was no pressure, and we returned the next day to purchase a Ford Edge. Thanks Pat. We also enjoyed Tracy and Frank in finance, not usually an enjoyable experience, but they made it easy and fun! I would recommend this dealer to anyone, thanks again.

Diana Wollach

Jun 8, 2013

Patrick Cardinal was friendly and efficient. The overall experience was more than satisfactory.

KMA

Jun 6, 2013

Great experience. No hassle and low stress environment and I felt that the salesman showed me a high level of respect throughout the entire process.

Sarah Belle

Jun 4, 2013

Our Sales person Patrick was fantastic!!! He listened to what we needed and did a outstanding job recommending different vehicles for us. We will for sure come back to him for our next vehicle. Not only Patrick awesome, the dealership was nice, clean, and everyone was so nice to our 4 year old son. Heiser Ford has made a customer for life with us!!!!!!!

Happy Customer

Jun 1, 2013

Heiser was recommended to me by a good friend because his uncle, Tom Lanza, has worked here for 30 or more years. My overall experience here has been wonderful. I knew what I wanted to buy when I got there and they had exactly what I was looking for in inventory. Pat Cardinal, my salesperson, walked me through the process and explained everything to me thoroughly. At first, I felt a little nervous making a big purchase, but after going through the process, I felt much more at ease and excited about the new car I was buying. I can't wait to drive it home! Everyone I dealt with at Heiser was professional and I very much appreciate the great service.

Yooper Guy

May 31, 2013

I contacted Heiser via internet and was satisfied with the prompt reply and effort to find the exact options I was looking for on my new F-150. Pat my sales rep was every bit the professional and extremely personable. I would reccomend this dealership to anyone who doesn't like the hard sell tactics of other dealers.

***609***

May 30, 2013

Pat Cardinal was an outstanding sales man. He worked quick to get the payment we exactly wanted. Heiser ford is one of the nicest cleanest car dealerships I have ever been to. I would recommend buying a car from here to anyone. thanks for the wonderful experience!!!

BartonTattoos

May 30, 2013

Came in expecting much less than what I left with. Patrick Cardinal and Frank in financing really worked to get me into my new car and produced some surprising results. Entirely pleased with my buying process and I will definitely be going to Heiser first for any future auto purchases. Five stars all around.

Cassdelgado

May 30, 2013

This was my first car buying experience and I really appreciated the service and the ease of the buying process. Pat was very friendly and very helpful. It was all around a great experience.

Leenalynn

May 29, 2013

I usually hate shopping for cars. The salesman are pushy and way too aggressive for my taste. However this was not the case when I came to your dealership. Pat was honest and down to earth. He listened to what I wanted and worked with me to get it. My father will soon need a new car and I will be recomending him to Pat. it's nice to know that there are still salesman out there who care about people and not just profit.

LSPackerFan

May 29, 2013

Straight up, this was an awesome car buying experience EVER at Heiser Ford/Lincoln. I needed to get my daughter a car for college but since she does not leave until August we were just going to look. But due to the knowledge of the salesman Patrick Cardinal & the time he took to explain and listen to my daughters needs we walked out with a new car the same day. My daughter & myself would recommend Heiser & Patrick to all of our friends & family."Thanks Pat for making car shopping quick & painless!!"

Tasha A.

May 28, 2013

Pat Cardinal is a hard working and determined salesman. I was able to get more of a vehicle than I desired. I am so happy that I was able to do business with Pat!

Dude

May 27, 2013

I went to Heiser because they had a used Forester advertised online that was what I was looking for. I already had financing approved through Capitol One. When I told the salesman this he immediately said they could give me a better rate. I agreed to let them try. That was my mistake. They ran my credit through every bank they could find and then said that even Capitol One required a down payment. Since this was not my first rodeo I said what Capitol One wants is to finance 110% of the retail value or less. The same finance guy who told me that the doc fee was required by law now told me that I would hear the same thing at any dealership. I knew better and did not go back to get my $20 that they wanted me to leave as a deposit. (whole other ridiculous story that shows how old school they are) Instead I went where I should have gone in the first place. To Carmax where I bought the same vehicle only 1 year newer with less miles and used my pre-approved financing with Capitol One and no additional money down. Not even tax. In fact, I could have financed an extended warranty but declined. I drove the Forester home about 45 minutes after entering Carmax and they took car of returning my loaner.

mike

May 27, 2013

We just purchased a 2013 MKX Lincoln from Patrick Cardinal at Heiser Lincoln. Our entire experience at this dealership was great. We knew what we wanted and Patrick went out and found the exact vehicle. Patrick was courteous, honest and fair. He also truly cares about his customers. I would HIGHLY recommend Heiser Lincoln to my friends and family. We were also impressed that the GM came around and introduced himself to us. Frank in finance was awesome to work with, over all a great experience. We have nothing but good things to say about our Heiser family experience.

Patricia Bayside, WI

May 26, 2013

I have a 2004 Mercury Mountaineer and a 2oo6 Ford Fusion and have had much service done recently at Heriser Ford. Recently, the transmission went on the Mountaineer, but the Service tech Randy, very patiently guided me through my options. The car was successfully repaired. Randy has also been helpful when i have called with questions. Another great feature of the service department is the availability of shuttle service to and from home when picking up or dropping off cars. Bob, the driver, is very pleasant and reliable.

Ally D

May 24, 2013

I was very happy to have Pat Cardinal help me with the process of leasing my 2013 Ford Escape. He made the process very easy, there was no pressure put on me, and everything was completed in a timely process. I loved the experience with Heiser Ford and would recommend them to anyone looking to buy or lease a vehicle.

Max

May 23, 2013

Accompanied my son to Heiser Ford in May, 2012 to assist him in leasing a new Ford. We BOTH ended up leasing new 2012 Ford Fusions. Both Brandi Winfrey and Mark Brosseau were great to deal with. Now, May, 2013, I'm back at Heiser leasing a new 2013 Ford Fusion. Once again Mark was very patient and low key with me, knowing I was also looking at other dealers and manufacturers. I feel he went way out of his way to find me exactly what I was looking for. After doing my research, I was convinced Heiser was the best deal by far. All the people I've come in contact with at Heiser Ford have always been pleasant, knowledgeable, helpful and, most importantly to me, low key/no pressure. Plus the fact that I'm pretty sure I got the best deal out there didn't hurt.

Annie

May 22, 2013

Simply the best experience I've ever had purchasing a vehicle.

Meg

May 22, 2013

While I was on vacation in Mexico with my family, my parked car was hit and totalled. My car was paid off and I had no idea I would be returning from vacation and having to shop for a new car. I started searching and ended up at the Ford dealership in Glendale on Silver Spring. Brandi Winfrey assisted me and was so nice and helpful. He didn't pressure me at all. I never thought I would buy a car based on the service and salesperson but after visiting other dealers and driving other vehicles, I came back to Brandi and the Ford dealership in Glendale. I would recommend Brandi and this dealership to anyone as my experience was seamless.

Molly

May 22, 2013

Hands down, the BEST car buying experience of my life thanks to Patrick Cardinal of Heiser Ford in Glendale, WI! He listened to what I needed as well as what I wanted to spend financially and then made wonderful recommendations. I will be back within 3 months to replace the old Volvo which I swore I would drive into the ground only because I know the next one/replacement will be a winner. THANK YOU!

Lori

May 20, 2013

Pat and Gerald were very friendly and informative. Great coffee and water!

surfing with the alien

May 18, 2013

smooth process buying with vehicle trade in, staff was very friendly and honest throughout buying process

Matthew

May 16, 2013

The experience at Heiser was great from start to finish. Pat took care of me and helped throughout the entire process. He was both knowledgeable and helpful. Pat and the rest of the team were able to find a great car for me and drive away with it same day. I would recommend Pat and Heiser to anyone looking for a new car.

Jill Z

May 11, 2013

Patrick was extremely helpful in aiding us toward our new car. He was knowegdable and very friendly. Was a very easy and comfortable experience.

joe zilk

May 11, 2013

Patrick was kind and patient. He carefully explained all of our options and made us feel comfotable. Hands down the best sales person I have ever worked with. give this man a raise!

Laura J. Hickey

May 10, 2013

Jay Oberst handled my transaction from start to finish and he was, in one word -- spectacular. My goal was to give my car to my granddaughter, but I needed a new car before I could do so. I had pre-qualified for a loan on the Hesier Ford website and knew my credit was good, but I also knew my income-debt-ratio was not very good, and so I walked into the dealership with some trepidation. However, after I told Jay i did not have a trade in and could not afford a down payment at that time, he said he would make it work, that day -- and he did! He also put me at ease regarding my financial situation, which was very important to me.He was very attentive to my needs and kept me informed throughout the financial approval process. After I was approved by Ford Credit, he discussed the ins and outs of lease vs. purchase options, and helped me decide what would work best for me. After I decided to lease, he took me to the car I had picked, and described all the features, including some I was unfamiliar with, e.g., the bluetooth function. He then synced my cell phone and demonstrated how it worked. At one point, he wanted to get into the passenger seat to show me another feature, but the passenger door was locked and I didn't know where the unlock button was -- he was a sweetheart! He then had the gas tank filled up (a very pleasant surprise) and had my new Wisconsin plates put on. I casually mentioned to him that the radio in my old car did not work because I didn't have the code to reset it (after putting in a new battery), and he took it upon himself to fix it -- needless to say, my 20-year-old granddaughter was thrilled when I told her! But wait, I'm not finished -- I told Jay I would have to arrange for a ride to come back to pick up my old car in a day or two and he offered to (and DID!) drive it home for me when I left the dealership in my NEW car. Afterward, he very appropriately followed up with an email and a phone call to see if I had any questions about my new car. I want you to know what a great employee you have in Jay Oberst. When it is time for me to get a new vehicle, I will go back to Jay, no question! I also will highly recommend him to anyone I knew who is looking for a new car. Thank you, Jay! P.S. I love my new Focus!

No Hassles Buying Experience

May 10, 2013

I started online with Ryan Whittenberg and got upfront ballpark pricing. Once I scheduled time to come in I was put in contact with Pat Cardinal. From the start the group was up front and honest with me about price and options. They followed up frequent enough but were not pushy. I wanted a direct, fair car buying experience and that is what I got working with Pat. Overall this was the car buying experience I wanted.

Chris Scannell

May 9, 2013

I came in looking for a 2008 Ford Escape. I left with a 2010 Ford Escape with similiar miles and similiar price. The included a 7 year 100,000 mile waranty. I am happy with my purchase and would recommend the dealership to a friend

frankie9222

May 8, 2013

This was a very pleasent experience with buying a car. I have been looking for a subaru sti for over 5 years and Chris Meyer was able to find me one in a matter of months. This is the most pleasent experice buying a car. THANK YOU HEISER!!

K. Pierce

May 7, 2013

After having my car totaled in an accident, I was suddenly in need of a new vehicle. Because my 2011 Ford Fiesta had literally saved my life, I wanted to replace it with the same. Having bought from Heiser before and used their service department, I went online to compare them with other local dealerships. Heiser had the largest number of in-stock Fiestas so I went back to them. I was greeted immediately upon entering the door and directed right to a salesperson. Knowing exactly what I wanted, Pat showed me my options of what they had in stock and I chose one of them. The credit application and other paperwork went very smoothly. Heiser was able to find me financing that beat my credit union's interest rates by over a whole percentage point. The whole experience has been very positive. At one point, a customer was pitching a fit in the middle of the showroom when she was denied credit (Her credit report was not Heiser's fault, they were just the messenger) and the staff handled her very professionally. The manager even came over to me personally and apologized for that customer's behavior. Definitely one of the best car buying experiences I've ever had.

GB

May 3, 2013

They went out of their way to please and accommodate the purchase process, thought, issues with the order came up due to Ford's mishandling of my special order!

First Time Buyer

May 2, 2013

I worked with Chris Meyer and Patrick Cardinal through the process of finding a new car. Their advise, guidance and patience was unbelievable; and this service is what ultimately made my decision an easy one for my first time buying a car. Thanks to the entire team at Heiser for their help and assistance.

Amsaeed

May 1, 2013

Helpful staff. Jay stayed open late for us even though we came in late. still gave us attention. will plan on coming back soon, to finalise the purchase. best sales experience ever.

Sophia

May 1, 2013

Great service, even better prices! i was really taken care of, and Jay was not pushy, like most other salsepeople ive worked with at other dealerships.

Eric

Apr 27, 2013

Was put into a position where I needed to buy a new car at time when buying a new car was going to financially difficult. Initially contacted several dealerships via e-mail, Heiser was THE ONLY who responded in person - not an automated e-mail. Once on the lot, the sales people worked as hard as they could to get me the best combination of what I needed, wanted and could afford . Will work with again!

Val

Apr 27, 2013

Jay was a tremendous help with. The ordeal of obtaining the Explorer Sport! Thanks the the airport pick-up coming in from Pittsburgh.

Canyon

Apr 26, 2013

Do to work I came in late to test drive a Ford Fusion I enjoyed the car and Jay stayed late so I could take the car home the same night. I had a good experience and highly recommend Jay.

Jen in Glendale

Apr 26, 2013

My experience from the moment we submitted our pre-approval online to the test drive, negotiating and taking possession of our new 2013 Explorer XLT was phenomenal! My salesman, Jay Oberst, was so patient and considerate. He was right their with us through it all, helping to locate the vechicle that suited us perfectly, which included him tracking down/having it transferred from an out-of-area dealer. The sales manager and business rep were stellar as well. Customer service was the icing on the cake, because the Explorer is a stand out all on its own! I love my new car and feel confident the team at Heiser will take care of me and the car for years to come!

Bob Husar

Apr 25, 2013

Hi- I was shopping for a specific 2013 Mustang GT California Special, talked to a lot of dealers and sales people, when Jay answered my call, I felt a immediate confidence in his demeanor. He found my Mustang, made ;and continues; to make sure I'm happy! I think anyone that is fortunate to have him as a Sales Rep. will be not only satisfied, but will also have a good car purchase experience. P.S. Have not yet experienced Service Dept., so quality of repairs has yet to evaluated.

Gustave G.

Apr 25, 2013

Jay was a great help and incredibly personable. He was able to give competitive pricing and met my needs on financing needs. I woudl recomend Jay to anyone who was looking to purchase a new Ford. Jay is the best!

Ray Pearson

Apr 23, 2013

Jay Oberst went above and beyond to show me multiple options in cars and really worked hard to get to a cost that I was comfortable paying. As a whole, Jay and the manager were very forthcoming with information and willfully admitted when a competitive price was better. That being said, they both found a way to meet and beat the other price. Jay was patient and understanding. After the deal was done, he also helped expedite the paperwork. I would definitely buy from him again.

St. Francis David

Apr 23, 2013

I have worked with Heiser Ford for well over two decades now, and continue to buy from them and use their excellent service department. When I started, Heiser was in my neighbourhood in Shorewood/North Milwaukee but I have found it worthwhile to travel to Glendale now that they've moved. Dave Schneider is an excellent represtative, makes things clear, and is patient. I highly recommend Heiser -- three cars purchased and regular service.

Dan Herro

Apr 21, 2013

Extended warranty options that drastically decrease service costs, free coffee, and free rides in the service shuttle

Bob from Greenfield

Apr 20, 2013

Ferit was very helpful during the buying process explaining all the options on my new Lincoln. Everytime I go back for service I ask for Kayla in service to write the order. She knows her stuff. The service is always done right the first time and on time.

Char. D

Apr 20, 2013

We have been bringing both our our vehicles (02 F150 and 03 Explorer) to Heiser for quite some time. Have never been disappointed with the service. The Service Department personnel (Randy, Miles and Kalya) are knowledgeable, courteous and extremely personable, and most important HONEST. I have never felt that I was being pressured into having work done that may not have been needed. The service is also very prompt. Would highly recommend Heisers' Service Department.

Jeff

Apr 17, 2013

Everytime I come in for service, I am treated like I'm the only customer in the shop. Kayla always makes my experience a good one. She's very helpful and polite. I was not helped immediately upon my arrival (I was a little early and there were several other people in the waiting area) but as soon as Kayla was available I was on my way to having my car serviced. What I really like is that she made a point to ask me how my weekend was and joked with me about not bringing enough lunch for both of us- (I brought lunch to eat while waiting for my oil change) its nice to feel like you are not "just another customer" and they do make you feel like you're important as a person and as a returning customer. 2 thumbs up.

Ed.N & Family

Apr 15, 2013

Bought a used car this weekend from Heiser Ford and was treated like I was buying the most expensive car on the lot. The friendliness and service is unbelievable. I never give all tens on a survey unless the service is above and beyond. Heiser gets all TEN'S from me. We had been shopping for a car for our 16 year old for over 6 month's and in all those car visits to dealerships we never experienced the service as we did at Heiser Ford. Plus the car we bought was under blue book. We had Jay and Chris as our sales people but everyone was friendly and helpful. Keep up the good work Heiser. Ed . N & Family Internet used car buyer.

Michelle Anderson

Apr 13, 2013

Jay did a PHENOMINAL job helping us find a new car. He truly cares about the customer & meeting our needs.

Michael H.

Apr 9, 2013

I moved to the Milwaukee area a couple years ago. I have brought my 2009 Escape to Heiser since I have been here. I have been fortunate enough to work with Kayla on my last few visits. It's very nerve wracking going to a place you're not familiar with. Kayla always puts me at ease and I feel very comfortable while being there for service. She always does what she says and let's me know what I need for my car. She even holds the door open for me! Definitely recommend Heiser and Kayla.

David Reichert

Apr 6, 2013

Jacob was very helpful and informative about the vehicles we were interested in. The overall experience at Heiser was very pleasant, and we ended up getting a car that was much nicer than what we originally thought possible within our budget.

J Madura

Apr 5, 2013

Sent email last night to see if unit was available and spoke to Ryan this morning who was very helpful I came up in the early evening to see Jacob who helped to complete the deal. All went off without a hitch very good experience. I will be back for our families next vehicle. Thank you for treating us like we matter.

Luke

Apr 5, 2013

World class service, was treated with respect and was made to feel important. All questions were answered and Jay and Pat went out of their way to move the leasing process along. Would highly recommend friends and family to come see them both for any vehicle needs. Jay and Pat both made this a phenomenal experience for me.

Sara A.

Apr 5, 2013

I have been coming to Heiser since 1990. I have bought two used cards there. My main reason for coming to Heiser is the service department. They are reliable and I know they are being honest when giving me suggestions for what must be done on my car and what work can wait. Dave, Kayla and Randy are very helpful.

Mary Sigler

Mar 30, 2013

My Family and friends have been shopping for vehicles from Heiser Ford for many years. We have always had excellent customer service not only from my first sales person Mark...who spent lots of time with me finding the right car and taught me how use all the computerized gadgets and answered many questions, and now Jay,who has an excellent sense of humor, not to mention his professionalism and customer service.sold me a Ford Escape,today....but the Manager Jeff who did an out-standing job of finding a car that met my needs,and that I could afford. Jeff is a Wonderful Honest man who has taken me under his wing and treated me like family....the Finance Manager Tracey used her special magic with finances and numbers to set me up. I am extremely Pleased with Heiser Ford and my entire shopping experience.

Amanda

Mar 28, 2013

I was helped by Jessica Halverson and she was absolutely wonderful! She took the time to show me a car that fit what I wanted. When I wasn't as interested in that car, she helped me look for another one that would fit the bill. She went to another dealer to retrieve the car I wanted to test drive and it was exactly what I was looking for. She was patient with me and completely honest throughout the entire process. I felt like I was talking to a real person, rather than a car dealer. As a young female myself, it was refreshing talking to someone who wanted to help me find a car that fit my needs, rather than talking to someone that just wanted to stick me in a car to make some commission. I would highly recommend her to anyone looking for something specific.

Lorelie

Mar 21, 2013

I started my search on a Sunday. I was alone and I walked throughout the used car lot. The first vehicle that caught my eye was a Subaru Forrester (2009). It was blue green and I liked the way it looked. When I came back a week later, it was gone. I knew the figures that I had to work with, and that made it easier for Judy and me. So I chose a Toyota Camry 2010 with high miles. I knew that it drove like a heavy, solid car with a great pick-up speed. The comfort level was perfect for me. Judy along with the staff treated me with respect and took care of my needs and questions. Can't wait to drive off the lot today with my Barcelona Red Camry.

wince

Mar 20, 2013

All in all a good experience. Quality vehicle, taken care of well.

mary

Mar 19, 2013

I loved my experance at Heiser, they really worked with meto fit my budget and to get me in a car . I would absoulouty recomend Heiser and come back with any other car buying needs, the sale staff is great and willing to help in any way they can.

tangerine screamer

Mar 15, 2013

I just bought a 2013 Focus ST. Judy and Gerald really made the process hassle-free. The exact vehicle I wanted was not available on the lot. Rather than putting me under pressure to buy something in stock (which has happened at other dealerships), Judy told me that I shouldn't have to compromise, and they found what I wanted and got it for me. I'd come back.

Mike

Mar 11, 2013

My only complaint was the hot chocolate machine not working. Jay, the salesman, did an excellent job handling the car buying experience with his honest opinion on the car I ended up purchasing. Gerald made sure the financing portion went smoothly and worked to make the car fit my budget. I would recommend a friend to purchase a vehicle from Heiser Ford based on my experience.

Mike G

Mar 11, 2013

Purchased a 2007 Ford Mustang Convertible from Heiser Ford in March, 2013. Saw the vehicle online and travelled from Door County to test drive. The Mustang was exactly as represented and was priced extremely well. The deal for my trade was pretty much no haggle, and the price offered was fair. Customer service was well above average, from speaking to the internet sales manager to dealing with Jay as a salesperson. All at the dealership were friendly and great to deal with. If they were closer I would definitely use this dealer again.

Alex V

Mar 9, 2013

I was between a 2013 Ford Fusion and 2013 Honda Accord. Test drove both cars and the Fusion blew away the Accord - Better ride, better styling, more features and great price. I worked with Jay, not initially intending to purchase right off the bat. However, the deal was excellent, I was able to customize to my liking and I was not in a pressured situation. The people at Heiser are very helpful and knowledgeable. Overall great experience and I'm happy with my purchase.

Jan

Mar 9, 2013

I bought my '09 focus from Heiser new at the end of 2008. I have always taken my car there for service. I have worked with Kayla on my last few visits. My experience with her has always been the same; she is always professional, honest and courteous. At my last oil change, she advised that I would need tires soon and spent 15 minutes with me going over different tires and picked some she thought would be best and explained why. I appreciated having her time, attention and professional opinion. I trusted her to make a good decision on my behalf. (I am a woman in my 50's and know nothing about tires/cars.) I ended up returning for the tires she picked and my car has been driving great! I will definitely be back and have been telling my friends and family to pay Kayla a visit when they're due for service!

Gooffie1

Mar 6, 2013

I had a little accident the other day. I went into Heiser's Ford unannounced. The service counters were busy. Dave and Kayla and Randy made eye contact with me. Each one told me they would be with me shortly. I believed them and waited. Kayla was free first and helped with my car concerns. She was pleasant and professional and helpful. We looked at my car and resolved the situation. I left feeling that my situation would be resolved in no time. Thank you for your prompt and courtous service. Sincerely, Carol Heritsch

Mildogs

Feb 28, 2013

Came in for an oil change and realized I needed some long-overdue work on my 2008 Edge. Kayla was prompt, efficient and capable in recommending my course of action. I appreciate that. Service performed was just as she stated it would be. Very upfront and honest work.

cmgtbone

Feb 27, 2013

I'm so glad to stop in for me oil change and tire rotation every 5000 miles. Kayla Lee is always there to ensure everything is working great on my car.

Dorian H

Feb 27, 2013

Everytime I call and need something looked at or repaired on my car, the service department staff is always helpful (Kayla L. and Miles) and prompt in getting me in the schedule immediately, and go above and beyond to make sure I'm satisfied. If I have a compliant, they check into it and get me the results needed. Thanks Heiser Ford Lincoln!

Sara B

Feb 27, 2013

Purchasing a car can be a very stressful, intimidating experience. Purchasing a car from Heiser Ford, was anything but stressful and intimidating. From the live chat on their website to gather information, all the way through to the actual purchase, this was by far the best customer service I have ever received. Judy was professional and knowledgeable, took the time to answer all the questions we had, and made me feel very at ease. Our decision to purchase our new Edge kept her and Peter at work, past closing during one heck of an ugly snowstorm, and never at any point in time did we feel as though we needed to hurry up, or cease asking questions. They both made sure that nothing went unexplained, and I was able to take my new Edge home with me the same night. This is a group of professionals that understand that their customers are making a big decision, and that the feeling you have when you walk out the door is just as important is the vehicle you receive. We will return to this dealership for any future vehicle needs!

Anita

Feb 26, 2013

In all of my Business ventures The #1 thing I look for is impeccable customer service! That's why I always take my truck to Heiser Ford in Glendale, Wi. They are always so nice, personable and professional! Everytime I go in it seems as if they are hiring more amazing employees! My last trip to service was awesome thanks to the service gal Kayla Lee! She made my trip fast and fun! Ill definitely be back! Happy customer

JayLenOh!

Feb 26, 2013

I came there to get some service done on my car. My service advisor Kayla was great. Not only did Kayla fix my car, but it ended up being a lot cheaper than expected Talk about a happy camper...or customer I should say! :) She promised it be a quick fix, and quick it was! I was in and out, and my car has been working great ever since. I'll definitely be back to see Kayla and Heiser for future service appointments.

sweet brown

Feb 26, 2013

Awesome service, I hate when I go somewhere and I am not helped immediately, but kayla was very helpful from the start. She also did kick ass work on my car, which was falling apart. Now I feel like I'm driving a brand new car!

Valarie

Feb 26, 2013

I was skeptical about getting a Ford based on past history but a friend gave me a ride in his Flex and I was sold. I bought a 2010 Ford Edge from Heiser in 2009 and I love this car and this dealership! My next car will be another Ford and it will be from Heiser. I get all of my service done at this location as well and love working with Kayla Lee. Kayla is very knowledgeable and makes it her business to make sure you understand what's going on with your car. You won't find a more helpful or informed service rep than Kayla! I also love that when I walk in this dealership I never have to tell her my name. I love the manager too, Chris Meyer...solid, straightforward, and easy to deal with!