Hennessy Ford Lincoln reviews

Adam Starr

May 26, 2016

purchased a Fiesta SE. The staff was very helpful allowing everything to go smoothly. I appreciated the patience in allowing us to make decisions and describing the cars features and setting up the sync application

David Browning

May 25, 2016

Everybody was great, my third car purchase here. I don't need fifty characters... If I didn't like the dealership I wouldn't go back.

Robin

May 18, 2016

Worst experience ever trying to buy a used vehicle. Sales guy Andrew is not good about calling you back in timely manner. Manager never called ,e back either. Left message for AJ. He never called us back either. They apparent,y don't want or need to SALE A VEHICLE. I COULD WRITE LOTS MORE BUT NIT WORTH MY TIME.

Alan Satter

May 10, 2016

This is a no pressure dealership. I purchased a new 2016 Lincoln MKX, and it was the easiest and smoothest car purchase I have ever made. The salesperson Del was absolutely phenomenal , and I would recommend this dealership and salesperson to anyone I know who is looking for a new car. I will purchase my next new car at this dealership, since I like the stress free experience I received in December 2015. Thank you so much, Hennessy Lincoln, you guys are the best.

JP

May 9, 2016

Purchased a car at the internet price. No surprises. Test drove and purchased and was out of the dealership within a few hours.

Alvarado Gumer

May 4, 2016

Last year i bought a Cargo Van and Recently bought a 2015 F-150 Platinum with the help of Walter Dancy. He's very helpful and answered all my question before making up my mind.And wouldn't hesitate to return in the future and do business with him again!

PJ

May 2, 2016

My wife and I recently purchased a Certified Preowned 2012 Ford Edge from the folks at Hennessy Ford and we are more than pleased with the car and the process of buying the vehicle. Our salesman Jake in the preowned department was with us every step of the way. He was very pleasant from the first phone call I made, to the greeting when we arrived, all the way through to the delivery time. He even had the car we were interested in pulled off to the side and cleaned up before we ever arrived. I felt no pressure from Jake nor from our finance manager Aaron. I have to say it was the easiest buying experience I have ever encountered. Aaron in finance helped us get the payments and rate where we wanted and for that we are greatly thankful. Even a week later when I contacted Jake about a missing floor mat, that my wife and I overlooked, he helped us out by giving us a brand new set of floor mats. Not just the missing one, but a complete set. A big thank you goes out to Jake and the rest of the preowned department over at Hennessy Ford.

castle keeper

Apr 29, 2016

Bought used car from Troy. He was very knowledgeable and found exactly what i was looking for.

Ford Man

Apr 16, 2016

Ricky McEachin is proof that Integrity still exists in car sales! He took time to make sure that we got the car and the deal we want without any hassle or runaround. I would encourage anyone to SEE RICKY MCEACHIN when buying your next car!

mark and elizabeth lindsay

Apr 16, 2016

I just wanted to thank Stan Jackson and Ricky McEachin for my first time ever new 2016 Ford truck purchase, First Stan for assuring me that the new Ford Trucks are still the Best Truck on the road Secondly, Ricky as my Salesman who in my book has gotta be their greatest asset . I never felt any pressure and they were able to get me the truck i wanted through a dealer trade that went flawlessly. I am now 5 days in my new Truck and couldn't be more happy. Thank You Hennessy Ford. Mark and Elizabeth Lindsay

Beverely Elliiot

Apr 13, 2016

I was just in town for a couple days and thought I would just swing by a dealership to check out some cars and when I tell you that Earston is the man trust me if you want to know what's up got see Earston.

Ford Lover

Apr 12, 2016

Although we did not make a deal the other day, we will be purchasing from Hennessy Ford in the Future. Ricky was our Sales associate and made the process Comfortable. Thanks Ricky.

Marvin Allen

Apr 12, 2016

From the point of entry in the facility to now, Mr Earston Parkinson has displayed "THE" best customer service and professionalism of all time. I think all the staff should operate at this level of service. I give Mr Parkinson a 10/10 master service!!!! I will definetely be sending my friends here.

Arnold

Apr 11, 2016

Lee is the BEST!!! Don't use anyone but him. Lee is courteous, and listens too and answers all your questions

Darrell Eugene

Apr 11, 2016

First class. I drove to Hennessy Ford because someone recommended I talk to Ricky Mckeachin at that dealership. Ricky made the process fun. We are still considering our purchase. Thank you Ricky.

Kayla N.

Apr 11, 2016

From the moment we stepped on the car lot we were treated with respect and NO ONE was pushy at all. Everyone joked around with us, their attitudes towards me ad a customer and their coworkers were great. I was in an accident on my way to test drive a car Walter found for us, he was very understanding and even called me later that night to make sure I was ok! Needless to say we will always buy a car from him as long as we are living in this area!

sm012

Apr 11, 2016

I had been shopping for a 2015 F-150 for a few months, Hennessy Ford had a large selection and was the only dealer that was truly honest. Several dealers had advertised trucks on websites and when I contacted them and go to look at truck it was not on lot and never had been. Lee Newton was awesome and could not have been nicer. He and entire team were all great.

Pat

Apr 10, 2016

I cannot say enough to express how pleased I have been with Lee Newton's both friendly and competent service. I would confidently recommend him and Hennessy Ford to anyone in the market for a car. Lee's service and friendliness did not end with the car purchase. His readiness to help me with the details of a new car has been extremely impressive. His overall service was five star plus!

Mustang lover

Apr 9, 2016

Hey guys just wanted you to know that your salesperson Ricky was extremely helpful and professional. I will be buying my dream car from him soon. Thanks so much

Dynoron

Apr 7, 2016

We contacted several dealers and they would not deal with a 2016 Mustang. Ricky McEachin got us in to a 2016 GT & we were extremely happy with the deal (by the way all on the phone prior to going there-we live in NC).

Michael Dominick

Apr 7, 2016

bec McMullenause I received a good service she answered all of my questions and he gave me a good deal on my first truck or purchase thank Mrs

AnnaO

Apr 4, 2016

I chose Hennessy Ford for two reasons: (1) it was my local Ford dealership and (2) the Autotrader reviews were positive. I had an equally positive experience, thanks to Lee Newton in new car sales. I contacted this dealership (and others) and Lee was the most responsive person I worked with. He emailed me on his day off and answered every inane question I had about the Ford Edge I was looking for. He helped me track down my dream car and made it a pretty awesome experience! To this day (3 months later), he's still incredibly helpful whenever I have a question. The sales manager and business manager were great as well. The process was painless and I'm definitely a loyal fan. Definitely check out this dealership and ask for Lee Newton!

Chi, Carlos

Apr 3, 2016

Mr. Chi sold me a car the other day; the costumer service at Hennessy Ford is beyond amazing. All of their employees are extremely genuine and kind. Chi gave me an amazing deal on an Explorer because I explained to him my current financial issues-he was very understanding and gave me the opportunity I would not have gotten in any other car dealership. The sales manager, Carlos, also went beyond his duties to ensure my complete satisfaction. Hennessy Ford truly deserves 5 out 5 stars.

L.A. (Lower Alabama)

Apr 3, 2016

Jay made my car buying experience easy. He is trustworthy and professional. If he doesn't know a particular about the vehicle, he will not just throw a line out there for a sale, rather, he takes the time to research and find Out. Customer service at its best!

Paulo

Apr 2, 2016

They give us a good and honest service they did great by taking care of what we need,

Tera Peterson

Jan 18, 2016

I had to bring the ford explorer back in due to defect paint issue around the hood. Stan and Fred were very understanding of my time. They provided great customer service.

Erica Bundrage

Jan 9, 2016

I went on a Saturday for scheduled maintenance on my new Lincoln. It was very busy. I was given updates and offered coffee. The staff was friendly, and offered me a complimentary carwash at the end. Two hours later, I was leaving the service department.

NLPH

Jan 8, 2016

Our salesperson was excellent - Joe Yusuf. His professional, yet friendly and relaxed demeanor was perfect for me as I hate sales pitches. He was very informative and knowledge, answered all our questions with ease and followed through in all promises. We would highly recommend him to friends.Also, Reggie the finance manager we dealt with was a breath of fresh air in terms of being very informative, but without heavy pressure. He made put the numbers chaos in terms we could understand, was very patient with our contact back-and-forth and gave us an excellent deal.

Eric Irvin

Jan 6, 2016

Salesman Ricky McEachin was great... no pressure and helped make the purchase of a 2016 Mustang GT a painless affair. He even took the time to show us new Explorers, which my wife is interested in, while we were waiting for the Mustang to be prepped.

Norman Pawloski

Jan 5, 2016

I purchased a new ford fusion, one of the key fobs was not working and it had a small chip in the back under the light. brought it in to have both fixed. Also I would like to explain that my previous car was a Buick, I switched to Ford because of the poor service I received from Steve Raymond Chevrolet. Being from Detroit my only consideration for a car was Ford, GM, or Chrysler. Doing some research, Ford was my 1st choice. The only reason the buying process was a 4 is because it is always a scary process (and a lot of money) All employees in sales were Great.

Regina Kelly

Jan 5, 2016

It was a good experience. My service technician (Vicky) was very nice. Due to a recall repair they had to keep my car overnight and they provided a rental. The only issue I had was that I had to call them to check on the status of my service. I expected a call from them.Thanks

Ruth Cornell

Jan 2, 2016

Had an appointment but you were very busy and I had to wait a while to check in, appointment ran long and then someone blocked me and wasted five minutes leaving. We'll see how the next appointment goes as this was right before the holidays.

Fransau

Dec 31, 2015

Do not take your vehicle here! Very over priced with no integrity or business morals. Dropped my vehicle off with Tim around 12 noon and was told theywould have the diag completed by 4pm. I received a call around 4:45 from Tim to inform me that my car had JUST been taken back to the service technician. 20 minutes later I received another call stating I needed over $3000 in repairs. I had to question, how after 20 minutes, they were able to determine that many repairs, I was lied to and never given a valid explanation nor did I receive a inspection report. After declining the falsified recommended repairs I was still charged over $200 for what they said was 2 hours of labor. What they did not know is that I work for a vehicle warranty company and have been in the automotive industry for over 7 years. I know that they never performed any work as I never received the inspection report. After not receiving the survey from Lincoln I knew my phone number and email address were removed from my customer record by the advisor or service manager. This is what a terrible service department does so that they do not get negative surveys to the manufacturer. That is the only way I would never receive the survey. Absolutely bad business! Never there again!

Sheryl Green

Dec 29, 2015

Elaina was most excellent! She kept me informed and reassured the entire time that my car was at the service department being repaired. I was also happy that I was able to get an appointment so quickly. I had previously tried to get an appointment at another dealership for the warranty work I needed and was told that it would be a couple of weeks before they could handle the repairs. I was delighted that my appointment was set within 48 hrs of my calll.Last but not least, the repairs appear to be excellent. I picked up my car and drove 4 hrs to my mom's house for the holidays with no problems. In fact, the car drove like it was new.

Cara Haycak

Dec 28, 2015

Alaina was a gem. She listened to my concerns. She made sure the service team checked out the car the way I asked her to, not just in the way the recall was typically to be performed. She was knowledgable and I trusted her. AND she arranged a shuttle to take me home, when I thought I'd have to take an Uber. I however am disappointed in my Ford Focus vehicle, which has has major transmission issues. I am waiting few a new clutch which is going to take two months to get.

John Taylor

Dec 26, 2015

Tim was able to get me in quickly and provided the necessary services

Mark

Dec 25, 2015

My salesman Jay and the finance manager Reggie were very professional and helped us every step of the way. They worked with my wife and I on our purchase and we are extremely happy.

Kathy P.

Dec 24, 2015

Our first service was awesome; our second one was exceptional. We just bought our car (used), and it is nice to already have a service relationship for our Expedition. Thank you!

Alan Satter

Dec 21, 2015

I had one of the greatest car buying experiences ever, when I purchased my new 2016 Lincoln MKX on 12/17. My sales person Del, was so awesome as well as his manager. I was never pressured, and did not have to haggle back and forth on a great price for the vehicle. Del was so knowledgeable, and took excellent care of all of my needs. He is an asset to your company, and sets a great example of what a great car sales person represents. This is my dealership of the future. Too bad, other dealerships don't operate in the same aspects and capacities as Hennessy Lincoln. What a truly assuming buying experience.

Dale Ranta

Dec 20, 2015

I assume this is about my MKX body repairs. The body shop did the job very nicely. Result is excellent. Only thing I was disappointed in was the duration to finish the job. They could have given better information on how long the job was going to take. First estimate was 10 days before they started, but actual time was closer to 30 days. Not to take away from the quality of the job, though, the car looks really good.

James Fonger

Dec 20, 2015

Detailing service forgot to charge up my "plug in hybrid" before delivery. Also, the Hennessy sticker on the back of the trunk was placed on crooked - very obviously unlevel with the Ford nameplates below - sloppy work. I now will have to make a special trip to get it removed. Several people have already commented about it.

Wesley Shepard

Dec 20, 2015

Everyone was very helpful and knowledgeble - the guy who checked us in (Benewitcz?), and the ladies who checked us out. Check in and out was fast and efficient. The issue was quickly identified, explained, and we are now waiting on a part for complete resolution. At this time, I would have to say I'm impressed! Andrea Shepard

Lionel Stephens

Dec 19, 2015

I had the pleasure of having Andrew Mills to assist me. He was very professional, very courteous,and really prompt with everything. His knowledge of the car I was test driving was impeccable! I ended up coming back to get the vehicle. A 2012 Nissan Altima coupe! Definitely an awesome employee and asset to any team!

Reginald Shorter

Dec 18, 2015

The personnel is OUTSTANDING. The service they render is 5-STAR. That is funny because I live really close to a dealership where I purchase the truck (5-STAR Ford) that render 1 star service to go to Hennessy Ford to have my truck service. I WILL NEVER GO BACK TO THAT DEALERSHIP. If I could recommend an improvement, please never invoice for a service that is not completed. The car wash was broken and I was told to return later to have my truck cleaned. They don't know that I drive 35 miles just to get my car serviced, just little disappointed. I am sure that the next time I return, this dealership will more that make it up to me by FULLY detailing my vehicle.

Alan Crane

Dec 17, 2015

I liked the fact that the deal was completed in short order.

C. Phillip Houck

Dec 15, 2015

The staff were very nice to me and my Ranger's air bag was replaced promptly and without any problem. I am very pleased and when I am ready to purchase a new vehicle, I will give Hennessy the first opportunity.

Thomas Purkerson

Dec 11, 2015

The service department at Hennesy Ford did a fantastic job in handling my 10,000 maintenance on my 2014 Ford Escape. Tim Bennowitz was in charge of the team and carefully handled my special requests. Work was done quickly and efficiently. I've been impressed each time I've used this service department. I leave each time with a good impression of the Ford product.

Burak Aydin

Dec 9, 2015

All staff especially Walter was extremely helpful. It was great purchase experience.

Wendel Kralovich

Dec 9, 2015

The service writer arranged rides to and from the dealership so that I could get to work on time. The work on the vehicle was done to my satisfaction, and they even washed the car.

Bruce Rosendahl

Dec 8, 2015

I prefer this dealership with great services and convenience Service prices are a little high but so are all Ford dealerships

Douglass Covey

Dec 8, 2015

Handled a recall. Pleasant staff. Timely service. Will be doing additional related work when parts available.

Kenneth Clark

Dec 8, 2015

Everything went very well, overall. Took longer than I thought it would - even with a 10:00AM appointment. To rotate tires and change the oil (and even including the courtesy car wash, which I appreciate) shouldn't take that long - i.e. maybe about 45 minutes. I think I pulled out after about an hour and a half - maybe a little longer and had to delay a lunch appointment a little bit. Apparently, there was some confusion about what type of oil to use for the 2016 Fusion Hybrid (which must be different from previous model years).Everyone was very friendly though...

Diane Lewis

Dec 7, 2015

I have a 2013 Focus which has had a history of transmission problems. I brought to Hennessey Ford in September as part of the recall. However, by mid-November, the shifting had returned to its previous jerking and making a grinding noise.I brought it to Fred, service advisor, and he put me in a rental car and he determined it needed a new clutch. Then, he told me that they were back-ordered for 6 weeks. I explained that I am going on a 2,000 mile trip in two weeks. Fred managed to find a clutch and had it installed in 3 days.Fred is a very professional, sensitive and caring person. What impressed me most is that he listened to me and fixed my car in a timely manner.With customer service like I have received, I will be a loyal customer both for service and the purchase of my next car. I will also recommend Hennessey to my Ford owner friends.Diane Lewis

Guillermo Mireles

Dec 7, 2015

Service advisor, Pierre, was professional, knowledgeable, courteous, etc. He took the initiative to update our data. Car was serviced excellent. Returned to us cleaner than we left it.Many thanks from us.

Gary Eads

Dec 6, 2015

Need more space for service area, it's a little cramped where it is currently.

Jennifer Perdue

Dec 4, 2015

Lee Newton knew his F-150 tech specs! Nice and courteous, too. Not pushy at all! He and Hennessy are a dream to work with!

Sharon Faraj

Dec 4, 2015

Excellent service and outstanding customer relationship

Jerry Smith

Dec 3, 2015

From start to finish, Hennessy and its people were right on point. I expected most of my buying experience to occur online. They respected my requests and met my expectations. This is a dealership that wants to sell you a car, NOT just sell a car like most dealerships. Highly recommended this dealership. EXCELLENT JOB!

Emma Hutchinson

Dec 2, 2015

The staff was super helpful and nice. They got me in and out of the dealership quickly. GREAT experience.

KL

Dec 2, 2015

Your dealership needs to give more accurate repair time estimates.

Annette Thomas

Dec 1, 2015

I had a wonderful experience at dealership. ......................................

Marwan Karaa

Dec 1, 2015

Friendly staff. Bought a Nissan Versa, and so far, so good!

Robert Messner

Dec 1, 2015

Did what they said was needed no problem. Timing of a $40 off coupon that showed up in the mail as I got home. That kinda stunk, but what can you do about it I guess. I'll hang onto it just in case. Otherwise good job guys. The truck and I will be back. Nobody else touches this one.

Ronald Ogletree

Nov 30, 2015

Rhonda was wonderful as always, just was dropping vehicle off for routine maintanence, but was pleased with the srvice & follow up call

Deloris Bryant-booker

Nov 28, 2015

I came for regular service and was completely satisfied. As always the staff was courteous, helpful and professional.

Roy Ziering

Nov 28, 2015

I did not notice that a submitted discount coupon was not applied to my bill. However, the repair shop caught the error later and sent me a refund check which I appreciate.

Andy Spetlanick

Nov 26, 2015

Ford escape. Great service from great people! Makes servicing vehicle an enjoyable time!

Larry Coleman

Nov 21, 2015

Repairs completed in a timely manner. My service advisor recommended repairs on my last visit and i returned to have some of the repairs done and your service department was gladly to the work

Shane Smith

Nov 20, 2015

The vehicle was top notch ! I was disappointed I flew to Atlanta and my salesman sent someone else to pick me up at the Marta train station. But the salesman who picked me up was much more pleasant than my experience over the phone with the original salesman. The financier was a great guy and answered all my financial concerns. Overall good experience.

Shonit Kapoor

Nov 20, 2015

Customer experience was really good . Nice and humble people there to help you out.

Michael Christensen

Nov 19, 2015

Lee did a great job showing and selling my car...very happy with process

Vernon Terrell

Nov 19, 2015

It was a great experience the service was fast . Nice waiting room and nice people working there .

Brian Manning

Nov 18, 2015

Very impressed with the service for my first time.

Heather Grimsley

Nov 18, 2015

Kevin was great. The Car is great! They were very informative and always lived up to their promises.

Margaret Clay

Nov 17, 2015

Ted Lackus was my service representative. He was attentive to the needs of my car and kept me informed.

Cate

Nov 16, 2015

From the moment I drove up to the service center, I was greeted warmly by all staff members. One person checked me in, told me what kind of service my car would receive, and introduced me to the person I had an actual appointment with (who was with another customer at the time). The waiting room was comfortable. I was offered the option of having my car washed, which I thought was a nice touch. All in all, a very satisfactory visit to Ford!

JS

Nov 16, 2015

2015 focus st.Excellent service.Reasonable time frame.The staff were very good about checking in with me to give me updated eta's and to see if I needed anything.

Neal Rainwater

Nov 15, 2015

Mr. Swindall did exactly as we asked. He was pleasant to work with and it was a no hassle experience. He did a great job providing the level of customer service that we were looking for.

Jim Schwall

Nov 14, 2015

The Ford Edge I purchased was clean and ready to go when I arrived. Since that time, the Edge has performed flawlessly. I appreciated the courteous service and reasonable price for the car. All my questions were answered and the purchasing process was completed in a timely manner.

Douglas Gilbert

Nov 13, 2015

Pierre Parham provided excellent customer service and was very helpful in getting things taken care of on the 2003 Ford Sports Trac. Thanks.

Jeneita Bell

Nov 13, 2015

Cindy Tucker took very good care of me. She made herself easily accessible and promptly kept me up-to-date on the status of my car. She was also very polite and courteous. My only displeasure was that my "check engine" light was still on when I picked up the car. This seemed to be neglected during the car inspection and repair. However, Cindy quickly had the car assessed and repaired to address the engine problem.

Will Kinard

Nov 13, 2015

Service was done quickly. People in service department were very helpful and kind.

Morrisena Chung

Nov 12, 2015

I am ok with this service department now, after a bad experience in the past. I received a complimentary oil change, which was nice.Moving forward I will probably use this dealership again.

Charles Bowen

Nov 10, 2015

Pierre was excellent as always. Got me in and diagnosed quickly. And the job as done quickly. The only issue I have with this repair has nothing to do with Pierre. I understand labor expense for out of warranty repairs is taken from a shop manual. In my case, it was 18 hrs. At slightly more than $100/hr, labor was the major portion of the repair cost. This for a job that actually took about half the time I was charged for. I am retired on a fixed income. This was a really hard pill to swallow; approx $900 hard to swallow. It hurt at a time I didn't need it. There has to be a better solution.

George Jones

Nov 10, 2015

I needed the 60k service. Pierre Parham was my service writer and everything went smoothly. The car seems to be running well.

Apthom5

Nov 7, 2015

I bought a 2016 Mustang GT Premium from this dealership. I worked with Johnathan, who helped me find the car I wanted from the area. I am really happy with my experience here, especially with Johnathan. If you're looking for a no BS experience, ask for Johnathan. Bonus points if you're a car person-he knows his cars.

Ed Walker

Nov 6, 2015

Good experince, not sure whether I will have to come back for a part after reading paper work

Daniel Yoon

Nov 5, 2015

Patient staff, cordial, personable, & reasonable. Walter was extremely helpful throughout the entire process and was transparent. He exhibited upmost professionalism and was not "pushy" at all. Furthermore, he was more than willing to work specific deals and ensure that my needs were satisfied. The Hennessy's environment was welcoming and relaxed which aided my decisions during the purchasing process. I highly recommend Hennessy Ford and Walter Dancy.

Alicia Hickman

Nov 4, 2015

Great service. Accommodated my time change. Friendly, professional service

Barry Stephens

Nov 4, 2015

Very helpful and informed salesmen. I traded in a motorcycle to trade in, and I feel certain that they worked hard to get the best price. The salesman, Lee Newton was very helpful and worked to to get me a bed liner and cover at a good price. I will recommend him to my friends.

Ryan Carrabine

Nov 3, 2015

Cindy was great! Very helpful and the problem was corrected quickly.Thank you,Ryan

David Haupert

Nov 2, 2015

I visited more than 5 dealerships in my search for a used Mazda CX-5. Walter Sanders was by far the most above board in my dealings. He was very up front and calm and I felt like he was not pressuring me for a deal. At the same time, he stayed in contact with me and continued to negotiate long after I left until we were able to reach a deal. The finance person (Natasha George) was also a joy to work with.

Edwin Hendricks

Nov 2, 2015

The service person was great. He did a good job managing the process and helping us out

Jack Laury

Nov 2, 2015

Cindy was very helpful on the phone prior to my visit as well as once I arrived for my appointment, and she was very friendly and attentive while I was at the service center. The one thing that could have been done differently is that the tech returned the car to the service center as if it was done, but they had recommended on the paperwork that the brake fluid be flushed, so they had to take the car back for this additional service to be completed instead of asking me while they still had it in the service bay. I assume that's not the normal process, but it could have saved a bit of wait time for me.Overall, I was pleased with this first service visit experience with the dealership.

Millard Rutherford

Nov 2, 2015

Very happy with the work done At hennessy Ford. Thank you.

Azfar Siddiqi

Nov 1, 2015

I appreciate that dealership honored the warranty, though at first the service specialist gave me the impression that there may be problems- I guess he was just playing so I would lower my expectations. Anyway, this time around repairs so far seem to be good. When I first brought my car in on Thursday I was asked to bring it back the following Tuesday; that way I would be at the top of line and wont have to wait. Tuesday morning I was told all is good, but when I called in afternoon to find out what was happening I was told that there were two cars ahead of mine so they haven't started anything on it yet. Where did those two cars came from? I was supposed to be the first in line in the morning? Anyway the car was kept parked there for two (may be three) days before any work started on it.

John Wallace

Oct 31, 2015

Took car in for service. Everyone was very courteous & helpful and service was performed efficiently.

Aubrey Bush

Oct 29, 2015

I made an appointment for 0730 for a routine service visit. I bring it in every 6 months. Checked in at 0725 and they got started right away. I jus waited of the work to be done. She found me and said the left front was out of alignment and we agreed that an alignment was in order and the only problem was that a truck ahead of me had problems on the alignment machine and that amounted to about a hour delay. But I was still out by 11:00 am and all is fine. It does drive better with the alignment corrected. Service advisor kept me advised of the progress.

Gustavo Perez

Oct 29, 2015

Words aren't enough to explain my experience with your Dealership and staff! Especially the finance department. I have been a salesperson and business owner my entire life and as luck would have it,I started out selling cars as a young man.I have had the pleasure of meeting with the best and the wost7as well. Your service and dedication goes far beyond meeting expectations, it just blows right by them!everyone there exceeded my expectations and by a long shot as well as going the extra mile to get things done for me. The vehicle that I purchased wasn't just another purchase for me, this one and this car happens to be the most significant purchase of all and I'm sure of my life. It wasn't the car but the timing and how it all worked out in the end. This was a dream come true and I have all of you to thank for it comming true. I strongly believe in teamwork but I would be remiss ed if I didn't ask you to give a special Thanks to Mr. Santana in finance, he is the true hero here! And he has a very bright future. I have purchased several vehicles from Hennessy, but this w a small the best! Again I have no words to express my gratitude to you all. If anyone thinks twice about buying from you or doubts you service and abilities, they do so at they're own peril. Thans, Gus....

Pat Lehn

Oct 29, 2015

Everyone was very helpful. $3,500 worth of work was done on my 2005 Freestyle. My fuel gauge is still not working and I haven't had a chance to call about it yet.

Scott Shaffer

Oct 29, 2015

Recently moved to the area and this was first time at this Ford dealership. Cindy met me promptly and and listened to what I thought needed to be done. She then advised what was really necessary. She could have easily just done the things I mentioned even if not needed but she did not. She did a great job earning this new customer's repeat business.

Gerry Burns

Oct 28, 2015

Although an hour for an oil change was a bit long, the professionalism of the Service Advisor and thoroughness of the vehicle inspection report out weighed the time factor. Especially appreciated the complete explanation and visual tour of the maintenance issues.

Ronald Ogletree

Oct 27, 2015

Pierre did a good job with notifying me of my status for the vehicle & getting it done in a timely manner.

Dena Hasty

Oct 26, 2015

My service person was great Ted Lakus II. He was courteous and professional. Because of his service, I will come back to Hennessy Ford.

Harry Matthews

Oct 26, 2015

It was just a first oil change. Took me right in, told me how long it would take, and called me right on time that it was ready. The car was washed and waiting. I was very pleased and Rhonda was very professional.

Annie Jo Echols

Oct 23, 2015

I have had excellent service every time I've been in. My 40,000 mile check-up took quite a long time, but I was satisfied as they found everything was running correctly. Thank you for your good service.Mrs. Echols

Barry Brigham

Oct 23, 2015

Kevin Swindall was very responsive to all my request and very good explaining all the features on my new vehicle. Kevin is a very professional sales person and a value to Hennessy Ford.

M Williams

Oct 23, 2015

They tended to a recall and changed my oil quickly and competently. Everyone seemed professional and kind.

Edward Auerbach

Oct 21, 2015

I purchased an F-150 and had a veery positive experience. The sales rep. Crista and also Kevin were both very professional. I didn't experience any of the pressure tactics that one might asociate with car sales. Crista showed me exactly what I wanted to see and answered all my questions. I had a couple of issues with the vehicle I chose, but all were resolved prior to delivery of the vehicle. I love my F-150 and any questions I might have had after the sale have been answered enthusiastically. I would and have recommended Hennesey Ford and Crista to others. Thank you!

Alfred Kittrell

Oct 20, 2015

The service tech was good, he worked with me on getting the repairs done on my truck. He don't make it seem like the repairs were something I had to do now like in the past.

Alesia Swan

Oct 19, 2015

Christa was the best auto sales person that I've ever encountered. She made the process seamless. I felt that she actually listened. It was overall the best auto purchase experience I've had since I purchased my first car almost 30 years ago. Believe me that's saying a lot because I don't enjoy car shopping at all. I will definitely recommend Hennessy Ford to others.

Roy Ziering

Oct 19, 2015

I mainly needed an oil change. After inspecting my F-150, Rhonda recommended servicing front brakes (which I knew were getting thin), and pointed out other things that were optional at this point. The brake pad change and brake system flush as well as the oil change was done the same day and all seems to be in good order. Thanks for a good experience!

Dwight Rogers

Oct 18, 2015

Customer service was excellent and my oil change was done in a timely matter I will always come back

Howard Jones

Oct 16, 2015

Warrantee work was done in less time than quoted. Service people were very attentive.

Julie Badger

Oct 16, 2015

I left my past dealership due to poor customer service. Walter and George were game changers. They made me feel like I was the most important person in the world. I am a very impatient person and they respected my time and had me in and out with a new car in less than 2 hours total. I absolutely LOVE my new Escape. I am 100% completely satisfied. I will be back for my next car and refer everyone I know. I would like you all to get a Facebook page tho so I can brag more about these 2 amazing, helpful, funny guys :) I got everything I was looking for at the first car I looked at!

Steven Dupouy

Oct 16, 2015

The service area and staff is truly outstanding. They assist in any way possible and are willing to go the distance to help the customer. They are always polite and professional.

Brent Keeney

Oct 13, 2015

Keith was great, very helpful, responsive and knowledgeable, particularly about what was covered under my extended warranty and making sure that everything was billed correctly. This has not necessarily been the case is the past with other service professionals. He kept me informed and I felt like he talked to me, not at me, which can often be the case with service professionals. Very pleasant experience.

Rukaiyah Rashid

Oct 13, 2015

The staff was friendly and explained my service and upcoming needs. I really appreciated the car wash also.

Tracy Oconnor

Oct 13, 2015

I was in and out of there with an oil change, tire rotation and a recall fix within an hour and half. GREAT!

Tracy

Oct 12, 2015

I had a great experience. Lennox was my main salesman and Walter his back up. They both did a great job. After I had my car for a week I noticed a squeaky sound that did not exist when I test drove or took the car home. This was a used car and was sold as is so I wasn't sure how I would be responded to regarding the squeak. I took the car back to the dealership and Lennox went on a test drive with me. He then had his technician look at it and he was able to correct it. I really appreciate the follow through. One thing I would have really appreciated was if the dealership had kept the service records the previous owner left with the car. This would have been good information for my mechanic especially since the car had 123k miles and the last full service was scheduled for 120k. If the records had been kept I would more easily know if the 120,K service had been completed.

Kevin

Oct 11, 2015

I have to say my salesman was excellent . There was no pressure to buy, no gimmicks and none of the typical AutoNation type sales ploys.I will be in the market for a Ford focus ST eventually and I will definitely be buying from Hennessey . Hennessey has earned another lifetime customer.Thank you Andrew Mills

Wanda Rossno

Oct 11, 2015

Very pleased with my work at Hennessy Ford. They worked me in as I did not have an appointment. It was very quick as a workin and the people were extremely nice and pleasant to deal with.

Anthony Cagle

Oct 8, 2015

Traveled 4 hrs after speaking with Amber online and working out projected trade. Entire sales team worked recentllessly to get the deal done in a very professional manner. Great job and happy with the service!

Alexander Perwich

Oct 7, 2015

Scheduled appointment for service (oil change + 50,000 mi service); was anticipating need for tires; received a call suggesting new tires; I usually do not get tires at dealers; got a good deal on 4 new tires; added it to the ticket; car ready when promised; cortesy follow-up call a few days later

Clarence & Joan Moore

Oct 7, 2015

Very courteous and welcoming. Mr. Swindoll made the whole process nice and couldn't have gone better. We like the Edge and will recommend people to him and Hennessey.

David Basinger

Oct 6, 2015

Tim Bennewitz did an awesome job getting me in and out and the technician was very helpful in answering my questions. Very satisfied and look forward to coming back, just not too soon...Thanks

William Prince

Oct 6, 2015

Service department was above average in all areas, Completion of repairs, warranty and recall issues were quick and handled in a very professional manner.

Bryan Stanton

Oct 5, 2015

Very Easy. Rental car available on site. Was able to come in (without appt) drop off and get out of there in 10 minutes. You guys promptly called me as soon as it was ready for pick up. Again in and out in 10 minutes.Good Job,Thank you

Diane Lewis

Oct 5, 2015

Fred was very professional, friendly and efficient. He was on-top of my recall and maintenance from beginning to end. I am very pleased; it was my first experience at Hennessey Ford.

Peter Depalma

Oct 2, 2015

People were professional, courteous,friendly and helpful.

Deeann Duffield

Sep 30, 2015

Tim was great got the car taken care of quickly!!!!!!!!!!!!!!!!

Jordan Waterman

Sep 30, 2015

Hennessey Ford made purchasing a new truck easy. They were very accommodating with me, my wife and 10 month old. Best of all, I got a great deal on the F 150.

Deloris Bryant-booker

Sep 28, 2015

I brought my car in for routine service. as I always do. The staff were courteous and helpful and my car was finished within the time frame promised. I was completely satisfied.

Michael Deihl

Sep 27, 2015

fantastic, staff was warm and welcome, Lee my salesman was very knowledgeable

John Adams

Sep 25, 2015

Service manager (Keith) was efficient and very customer oriented. Made sure oil change and tire rotation was done promptly. First experience using dealership for that service. Will do again.

Seamon Gordon

Sep 25, 2015

CINDY IN THE SERVICE DEPT WAS SUPER ABSOLUTELY FANTASTIC!!!!AND ROY THANKS FOR GOING ABOVE AND BEYOND. INCLUDING MR. ANTHONY IN THE SERVICE DEPT AWESOME JOB!!!!!!

Robert Cordes

Sep 24, 2015

I worked with Ricky at the dealership. He did everything in his power to help make my deal get done and it was not easy. I was trading in 2 cars that both had a considerable amount of negative equity in them. Ricky's diligence and the fact that Hennessy had an incredible $11,750 off of their 2015 Ford F 150's the deal was done. Ricky had to talk to his managers and finance department and I could easily see that they were not fond of the deal but Ricky was determined. I am not sure how much money Hennessy made on the deal but I can tell you all that I left the dealership 100% satisfied and knew that I was more than fairly treated. On top of all that, I got an incredible truck that I am absolutely in love with. Hennessy was fantastic and Ricky should win an award for getting this deal done. He deserves a raise because I will most certainly be back the Hennessy for the simple fact that Ricky works there.

Carmelita Prince

Sep 21, 2015

Excellent Ford Dealership!!!!! Sales and Service.The service department has always been very pleasant and professional each time we visit.Although all the employees are wonderful, Pierre Parham should be especially singled out.He is professional, pleasant, and very aware of customers' concerns. He is a tremendousasset and a great representative of what Ford stands for.

Adelia Johnson

Sep 17, 2015

The turnaround was wonderful. I loved the attentiveness, promptness, and awesome customer service from Mr. Pierre Parham. He did a fantastic job in making sure that my individual needs were met. He kept me informed and met all of the expectations of providing good customer service.

Andrew Reynoldson

Sep 17, 2015

The experience was impeccable. Best/easiest car buying experience I've had yet. Walter Dancy was an amazing salesman, and I would recommend him to family and friends.

Linda Hanson

Sep 16, 2015

After having my 2001 Ford Escape for 15 years it was time for a new Ford Explorer Limited. My sales rep, Lee Tyler found my "Blue Jeans" blue Explorer in N. Carolina. I test drove an Explorer on a Sat. and by the following Thurs my SUV was at Hennessy and I drove it home that nite! All the guys, Lee Tyler, Del and George at Hennessy Ford were awesome! Easiest SUV purchase ever! Since they made it so easy maybe I won't wait another 15 years!?! I LOVE my FORD Explorer! Thanks Guys!!

Tommy Mather

Sep 16, 2015

My Ford Fusion is a bit of a rare bird, it's manual. Parts to repair the clutch were delayed for sometime.Fred Villa and service mgr. Stan stayed on top of it and kept me informed. The work was completed to my satisfaction and I was treated fairly. Hennessey can be proud of the service team.

Wila Hagan

Sep 16, 2015

Pierre was wonderful. He knew exactly was was wrong with the car when I called him and advised me of the recall. THe service was prompt and great. I will always use your services.Thank your for a great experience

BdP_Happy Ford Driver

Sep 14, 2015

Awesome experience where we turned up on day 1 only to test drive a vehicle. Lee Tyler, our sales agent was fantastic in taking us for the test drive requested and building an understanding of what we need, valuing a relationship with us and not pushing a sale. When the time was right we got back in touch and the process of acquiring the vehicle at a price we were comfortable with was straightforward and simple. Carlos and his sales team can be proud of the approach they are taking in making customers feel valued. The best thing of it all was that Lee's final words were that he is not going anywhere and he will still there after the sale!

Charlene

Sep 14, 2015

Since the get go we experienced world-class service. Lee Tyler, our sales agent was incredible, a good listener and it felt as if the relationship was more important than the sale. The entire process and the dealers engagement were extremely professional. Carlos and his team worked hard to ensure we get the best price and made us feel valuable prior signing. We were not pushed into a deal and never did we ever feel like just another client. I would most definitely recommend this dealership, the management team and Lee!

Richard Armour

Sep 14, 2015

This was the best, easiest and most professional car buying experience I have ever had. Ricky was great and did a great job and was well prepared and spent time with me showing me the ins and outs of the truck before I left the lot. Great Job!!!

Brian Resutek

Sep 11, 2015

Would be nice to have a loaner car available / I made an appointment for that day but it did not appear to matter as I probably could have just shown up.

Bridget

Sep 11, 2015

Got a great deal on a 2015 Ford Focus SE Hatchback and had a really great experience with my salesperson, Walter!

Ronald Neely

Sep 11, 2015

We drove 4 hours to get this good deal.salesman Lee Tyler was honest and knowledgeable. Very satisfied.

Roy Ollis

Sep 11, 2015

IT Was A PLEASURE TO DO BUSSINESS WITH THE PROFESSIONAL AND PLESANT STAFF AT HENNESSY FORD

Bridget

Sep 9, 2015

I had searched online inventories and found a 2015 Ford Focus SE hatchback at Hennessy Ford with a price that couldn't be beat. I worked with Walter and was out the door in a very reasonable amount of time.

Stella Cone

Sep 8, 2015

All members of the service department. They have not tried to take advantage of me as a woman trying to take care of her car.

Stephanie Avery

Sep 8, 2015

I had my recall done plus oil change. new hubcap, tire rotation. After all of that my car isn't running as smoothly as before. Also, it likes launches forward. I plan on calling to report

barry

Sep 8, 2015

Everyone should go to Hennessy Ford and receive the best service with people who work for the people. They will find you what you want and help you get the best price available. Lee Newton is one of the best sales person that you will have the pleasure of working with.thanks for finding my dream truck.

Theneelys

Sep 7, 2015

Could not find a good honest deal in the Knoxville Tn area. I found a good deal at Hennessy Ford in Atlanta,GA. A 4hour drive there and a 4 hour drive back but it was worth it. Lee Tyler was the man I Made my deal with, good man. Thanks, Lee

Elizabeth Clifton

Sep 4, 2015

I used USAA buying service, so the deal was already done when I got there.It was fun! Thanks for the coffee.

Lanier Dasher

Sep 4, 2015

I know the service employee is busy but it is important to keep the customer informed on a timely basis.

Roseanne Cain

Sep 3, 2015

I have been having my Ford Focus serviced there since I bought the car new in 2009. I have on 2 occasions taken it to another service center with negative results both times. I have always received excellent service at the Peachtree Ind. location regardless of who the primary owner is at the time. The service dept. is the best.

Susan Hudson

Sep 2, 2015

I purchased a 2014 Ford Fusion. I had planned to look at more dealerships, but Jacoby, my sales person, was so friendly and helpful, I didn't feel the need to look further. Of course, I felt I got a fair price, also.

Don Hughey

Sep 1, 2015

Thank you for a job well done. You did all of the work in less time than anticipated.

Lisa Gaulding

Sep 1, 2015

My experience was fine. The sales person worked to get me the most affordable loan

Scott Stillman

Sep 1, 2015

The service was quick. It was a simple 5,000 mile service (oil change, tire rotation). They offered to clean the car for me, but I had just gotten it cleaned. All's good.

Patrick Parker

Aug 31, 2015

Everyone that I talked with was very courteous. Jay Prince, Andrew Mills & Tasha George were very helpful and explaining things to us. There was a lady, I fogot her name who is the internet sales person, she called back within a reasonable amount of time. Overall very good experience. I would be happy to recommend your dealership to someone.Patrick Parker

Waidene Bayne

Aug 31, 2015

2015 Ford Fusion.....the staff...especially Christa and Amber were professional yet friendly and made my shopping experience stress free. We have a 17 year old and plan on buying him a new vehicle before college. We will return to Hennessy Ford for the purchase. By the way..we live in Florida and will drive 5 to 6 hours to your dealership due to the way we were treated and cared about. Thank you everyone at Hennessy Ford! Can't wait to see you all and do business with you again!

Kimberly Smith-thomas

Aug 29, 2015

I purchased a 2015 Mustang. My salesperson (Ricky) was Excellent. One of the greatest car buying experience I've had.

Francis Jack

Aug 28, 2015

Actually we all know that buying a car is a stressful situation but this was just about as easy as it gets. I want to commend you all on a well run sales and finance organization!Thanks

Frank Battey

Aug 28, 2015

The service was good with a loner car given that it was a warranty issue. Ford Escape Titanium 2014. Ready in 5 hours.

Kendall Futch

Aug 28, 2015

The staff was very friendly and helpful with it being my first time at this dealership.

Marc

Aug 26, 2015

Overall, our experience at the dealership was good. It was professional, quick and easy. I would say the only negative I had was that we were quoted one monthly payment in an email and we ended up paying $42 more per month on the lease because we were told there was a typo. It was explained but I have to say that it did not sit well with my spouse. We almost did not buy the car because of it. Other then that, it was good.

Kai Kai 2015

Aug 26, 2015

Joe was the BEST. He was very patient and really made me, my mom and sister feel comfortable at all times. He really worked to get me into a car. He even stayed after hours so that my sister and I could go get my trade in car that was at the shop. He didn't have to do that but he did. That's what I call Great Customer Service. If you ever need a car, please go see Joe Yusuf and tell him khaleelah, the girl he sold a 2015 Ford Focus black tuxedo color, sent you!!!

Geraldine Claxton

Aug 25, 2015

Good in and out time. Very good service mgr, had great personality.

Tim Wallo

Aug 25, 2015

Walter Dancy was great. Our company has bought three new trucks from Hennessy Ford and I have bought one used truck for my son. I also sent a friend to see Walter and he purchased a used truck. We will definitely be back in the near future. Thanks

Cleo5953

Aug 25, 2015

I had a great experience with the purchase of my new F-150. My salesman Lee Newton was a true professional. He knew the truck from top to bottom and all of the technology. I have never been more satisfied with a car purchase.

Francis Farrell

Aug 24, 2015

Friendly, courteous, on-time and free! many thanks

George Evans

Aug 22, 2015

Through the years, I have had my vehicles serviced at this location, currently Hennessy Ford. For the last eight years or so, Pierre Parham has been my service advisor. He is patient and thorough. I had an intermittent problem that would not service when I wanted to. Rather than give up, this team of professionals continued to investigate my concern until the problem with the vehicle was solved. I drive past several Ford dealerships to have my Explorer and Thunderbird serviced. I would recommend Pierre and his service team to anyone driving Ford vehicles. While I was there yesterday, I noticed that they service other makes and models, too. So? You should give them a try no matter what you are driving! George Evans

Hao Yuan

Aug 22, 2015

Everything is good.better price better everything?I thingk I will let more friends know here place to buy a car.

Thad Owings

Aug 22, 2015

Keith,Did an excellent job of getting my 2009 Mustang repaired .See you again when I need to get my Mustang serviced or repaired.

Richard Mccully

Aug 21, 2015

Keith got me in and out in 1 hour. I had had body work done July 30 - August 6th and 70K service was to be done then but got missed. So, my experience last Wed was the next best thing. Before I commenced the body work I thought about trying to trade by Escape for a newer used model but the gal I talked with couldn't locate something similiar. I'll try in another year.

Neil Kain

Aug 20, 2015

The salesman was very nice and for the most part knowledgeable about the truck I was purchasing, a 2015 F-250 Lariat S-DTY. There were several items on the vehicle that no one seemed to be able to tell me what they were which is not a big deal. I suppose I will find out about them when I read the owners manual. The staff was helpful as well.

Nilton Mattos

Aug 20, 2015

The experience at Hennessy Ford just honored my previous experiences with other Hennessy stores. A friendly environment with a sales team that listen to the customer needs, flexible to meet the customer expectations, and at any moment creating an intimidating pressure to close an unfavorable deal. All numbers are transparent an totally fair. I will for sure always consider Hennessy as my first choice for any future car need.

carguy 999999

Aug 19, 2015

I was interested in a new truck and visited multiple dealerships over the last couple of months. Hennessy had the truck I wanted and Walter Dancy seemed enthusiastic and was quite polite. After about a week of negotiations, I returned and purchased my new truck.

Heidrun Vanderford

Aug 18, 2015

staff as always was very pleasant. It only took to long as most of the time. Ford Escape 2012

Linda Lively

Aug 18, 2015

I purchased a Ford Escape, and I am really pleased. Service was great. Christa McMullen was the saleslady and she was perfect .

Marcia Rathbun

Aug 17, 2015

staff was most helpful in expediting my service. would highly recommend Hennessey Ford to my friends and relatives in the future.

full1186

Aug 17, 2015

Service was friendly and very accommodating. Pricing was fair.Overall rating was excellent. I would recommend this dealer and sales person whose name is Earston .

Redmonds1688

Aug 17, 2015

No pressure approach suited our needs. We got in and out in a timely manner. The staff was very courteous. We would re comes to others and return when the time comes.

Diogenis Deverakis

Aug 16, 2015

Truly professional, valued my time and concerns.I appreciate the timely fashion of my transaction.

Daniel Boozer

Aug 14, 2015

Service Advisor, Pierre, told me exactly what to expect and the approximate wait time.

Edward Evans

Aug 14, 2015

When I initially checked in, there was a gentleman by the name of Chris who was very helpful. My car was serviced and returned quicker than promised. I like the convenience of having Enterprise Leasing available on site for daily rental.

Null Null

Aug 14, 2015

Ricky was very nice to work with and helpful as well. Thank you!

Tera Peterson

Aug 14, 2015

I had doubts about my appointment but Fred got me in and out in record time...awesome

Lori Ziemba

Aug 13, 2015

Brought my 2008 Ford edge in for an oil change and tire rotation on Tuesday. That was fine with no problems.On Wednesday my car was very hard to start. I made an appointment to bring it back on Thursday morning.On Thursday morning I couldn't start it because the battery had died. Seems like a strange coincidence as the battery was only two years old. While there they decided I needed a new air filter and radiator/coolant flush. I probably would have felt better about it had they mentioned that on Tuesday when they did the oil change. Makes me wonder what else was overlooked?Tim B. Did his best to get me running again quickly.

dloggins1

Aug 13, 2015

loved dealing with Andrew in their used car department. Saw what we wanted online. We got there they pulled it up for us to look at. Was the least stressful experience of buying a car we have ever had. Everyone at the dealership was so nice. From the other salesmen around to the finance department. Top notch place and would defiantly recommend to others

Mark Vanderwaag

Aug 12, 2015

We had an excellent experience with Lee Newton from start to finish when purchasing our new 2015 Ford Escape. It was the best car buying experience we have ever had and I have already recommended him and the dealership to multiple people. Thank you!

Disappointed Customer

Aug 12, 2015

I received really poor customer service on yesterday when I took my car to get a battery replaced that was still under warranty. My battery had a 3 year warranty but the dealership ownership had changed. We called before we went to make sure we could come get the battery replaced under warranty. When we got there the service guy told me and my husband that the dealership ownership had changed and they could see that I had my battery replaced their within the warranty period but because I didn't have the receipt and they couldn't print the details to get their money back from Ford Corporate they couldn't replace by battery under warranty. We had to call the previous dealer and Ford Corporate before the guy would agree to change the battery under the warranty. That is POOR customer service. I will NEVER go there again.

Justin Price

Aug 11, 2015

the salesperson was extremely helpful and very frank with us, we had no hard sell or quick talking, I told him exactly what I wanted and got just that. the credit department took a bit long to tell me it wouldn't finance us, which was admittedly odd because of the circumstances, so it could have been just trying to jump through the hoops to get everything finished instead of anything within their control. in the end the salesperson even accompanied us to the bank and back to our home since we needed another driver to bring our old car home.

MK

Aug 10, 2015

First time having my ford serviced here and although the location isn't the most convenient for me the people were friendly and accommodating and service was completed on time. I would come back for future service needs.

Niklaus Delfavero

Aug 10, 2015

A few months ago, my wife and I bought a new 2015 ford explorer and 2015 Lincoln Navigator from the Hennessy Dealership. The purchase experience was excellent. In fact we were only planning on buying my wife a ford explorer, but the sales person (Rick) did such a great job we bought the Navigator as well. Since then I have had to bring the Navigator in a few times (4x) for various tweaks. The service department is very friendly and professional. My only complaint, is that not once have they ever had another lincoln available for me to use while the car was being serviced. Each time I drop it off even if calling 1-2 weeks in advance, they say the dont have any lincolns and that I will need to use their rental car service. This takes additional time and once, the car smelled so bad of cigarettes my kids wouldnt even ride in the vehicle. Another negative, is that only once was my car washed prior to them giving the vehicle back to me after it was being serviced. These things i guess are not that big of a deal, since the service of the vehicle and professioanlism was excellent, but it would have made the exerpeience better, and would make me much more inclined to actively promote the dealership to others.

Ralph Lacomba

Aug 8, 2015

Ray Lacomba did a great job in telling me about the car and he kept us informed throughout the process on a couple of small service items. Could not have done any better myself

K. King

Aug 7, 2015

We purchased a used 2013 Ford Explorer after being in the market for several months. We had an exceptional experience with our sales consultant Lee Newton. He was patient with us through the process and consistently stayed in touch as we looked at vehicles and evaluated our timing for a purchase. Over time he became very familiar with exactly what we were looking for and took the initiative to help us locate this vehicle. Our timing worked out perfectly when a trade-in produced just the vehicle we were looking for and at a reasonable price. Lee immediately contacted me so that I could see the vehicle even before it hit the lot. Over the process of many weeks, Lee spent several hours with us including climbing through many vehicles, test driving vehicles and time on the phone discussing our needs. After sweating through a hot Atlanta afternoon looking at vehicles, he was kind enough to even provide us bottles of water as we left. I appreciated his desire to get to know my family through the process including all of my kids names as the small things count in this business. All of the folks at Hennessy were terrific including the finance manager Reggie but Lee made it happen with his professional, friendly and knowledgeable service.

Nina Bender

Aug 5, 2015

My over all experience was great. Everyone was pleasant and conducted themselves in a professional manner.

Richard H. White

Aug 5, 2015

My wife and I purchased a 2015 Ford Taurus on Saturday, 25 July 2015. By no means are we "car people" much less, "new car people" so all of the latest additions in our Taurus were items that we were not familiar. However, the entire staff was extremely helpful to us and made us feel comfortable and at ease with this purchase and infrequent but very pleasant experience.

Jacob Mauldin

Aug 4, 2015

I showed up looking for a truck that would be useful for approximately 10 years and which was affordable. Lee Newton quickly put me in front of the trucks that interested me even though the trucks I had previously inquired about were sold the night before. I eventually was hooked on the 2013 F150 Lariat and knew this was the one. Since my fiance was out of town, I told Lee that I would have to come back later with her to get her approval. He completely understood and was very courteous. Finally I return that night with my fiance around closing time. We had made up our mind on purchasing the truck and didn't receive any grief for the employees having to work late. The finance office also helped us out and gave us a great deal that we were very happy to sign for. Thanks to the whole staff for an enjoyable experience and a special thanks to Lee Newton. I will be recommending this dealership to everyone I talk to and will be back in a few years to purchase a vehicle for my future wife. Thanks!!

Matthew Oneill

Aug 4, 2015

We bought a F 250. Our salesman Ricky and the sales management were very knowledgeable, helpful and likable.

Aaron in Atlanta

Aug 3, 2015

I came in for an initial oil change and tire rotation for my FLEET 2015 F150 XL. It is equipped with the 2.7 liter Ecoboost engine. I was a little shocked that the service/parts department did not have the oil filter for one of the most popular engines offered throughout the entire Ford family. So much for the express lane,...Also, there should be a more streamlined method of service for FLEET vehicles. I work for JE Dunn construction and we ONLY purchase Fords and have them serviced throughout the country. Seems like it should've been simpler.The staff was very nice and apologetic, for the 1 hour oil change at 11am on a Thursday. Waited on filter.

Jennifer Guberman

Aug 3, 2015

Chris and others were welcoming and helpful. This is a competent staff and I was completely satisfied with the work done. Thanks!

Amy Mckee

Jul 30, 2015

I was in town for a conference and saw this unique BMW advertised. Luckily, when I walked into the dealership, I met Anthony Pierce, who knows a lot about BMWs! He also happens to be one of the most genuine, straightforward, and helpful sales persons I've ever met. We had a truly enjoyable time talking about our families and lifestyle, and how the car fits these needs! Anthony went above and beyond to accommodate my unusual situation (visiting from MN) and made the purchase easy in terms of fitting into my tight business schedule, taking care of some repairs, and shipping the car home. I really appreciated getting to know him and feeling comfortable that he was taking care of me.

Mike MacFarlane

Jul 30, 2015

Quick service, very knowledgeable....................

Arthur Harwood

Jul 29, 2015

Great sales and finance staff. No pressure. Negotiate the entire deal via email. Brought my car in one day and negotiated trade in value via email within one week.

Louis Lovett

Jul 29, 2015

Great experience. Excellent serviceWonderful people. Nice. Cordial and polite . Courteous and thoughtful

Michael Haggerty

Jul 28, 2015

Pierre Parham had my loaner car waiting when I got to Hennessy Ford. My F150's problem was diagnosed immediately and fixed in within a few hours. I was kept informed as to what work was going to be performed. Pierre and the staff at Hennessy are very professional and always helpfull.

Edisons Rocketfarm, Llc / Kernie Brashier

Jul 27, 2015

Great experience - no complaintsJust what I expected - no issues - very pleasant buying experience

John Cheeley

Jul 27, 2015

Great service. In and out more quickly than anticipated and despite a very busy day at the dealership.

Randy Adler

Jul 27, 2015

Hennessy Ford is lucky to have Stan and Keith....I trust them always to handle the details and I will always be driving a safe car after my service.From oil changes to tires... I do it all at the dealership.RDA

Jo Burney

Jul 25, 2015

I drive a 2013 F150. I received the service that I requested and also was called to inform me that my air filter needed to be changed and would I like that done at this time. Nice to know they are checking out the other routine maintenance items and giving me information before performing the work and then receive a shocking bill. I feel that I can trust the work that is performed. See you in 5,000 miles for another check up. Thanks.

Dsmith33

Jul 23, 2015

I love this place. The staff is very friendly & they didn't make me feel pressured to buy a car. The sale paperwork was pretty painless. I noticed a scratch on my car when I got home & they addressed my concerns asap & got me in right away to fix it. I would definitely recommend them to friends.

JBH

Jul 21, 2015

Walter Dancy and the team at Hennessy Ford Lincoln did a terrific job helping us find the right vehicle for our family's needs. No pressure, no hassle and great knowledge!!!

Margaret Keiley-listermann

Jul 20, 2015

The salesman was excellent. He got my price range was firm and did not push. Good experience all around!

Bob F

Jul 20, 2015

After decades of buying experiences with many car brands, Hennessy Ford was the best by far. If you prefer a no pressure atmosphere and friendly knowledgable staff, I recommend you contact Shelby Bartlett at Hennessy Ford 404 277 7422. P.S. The only thing better than our old Escape is our new Escape!Bob Fitzpatrick, Eatonton, Ga

Donald Vest

Jul 17, 2015

I recently purchased a 2014 Mustang Convertible and the sales consultant, Crista McMullen, combined professionalism and warmth in a rare manner. Having been in sales myself, I said she has the "velvet hammer" approach in that she guided me through the sales process in a pleasant and professional manner. In addition, the other members, Todd and Natasha helped ensure that I made the right purchase (which I did). As part of the deal, I wanted a spoiler on the Mustang and they assured me that they could install it (successfully installed Friday, July 10th)so now I'm really a "Happy Camper." After riding through Buckhead, with the top down, an older gentleman in a new Range Rover complemented me and the car and asked where I purchased it from; of course I strongly recommended Hennessy Ford and Crista McMullen. Thanks!

dobrolski

Jul 17, 2015

My salesman and the finance people at Hennessey Ford were just wonderful. A pleasure to work with. I felt that I was not pressured but given a fair deal. Just a wonderful experience. Thank you.

David Boyd

Jul 14, 2015

Diagnosis of the issue was quick and accurate. Informing me of when the vehicle was ready is something that needs to be worked on. I spent over $1,000.00 repairing my truck. When I checked out the cashier asked if I would like it washed. Considering the amount of money I spent a wash should have been included before I picked it up. The interior had black residue from the technician after the courtesy paper was removed.

Carolyn Hamilton

Jul 13, 2015

After having a negative experience at another dealership, I came to Hennessy Ford to have my car repaired after a collision. The guys in the collision center took excellent care of me, my car and my nerves! I just purchased my car 5 months prior to being rear-ended so I was very upset and wanted to make sure my car would be as good as new. Danny was extremely helpful, he reassured me and answered all of my questions. The other gentleman were all very helpful as well and I am so relieved to have purchased my vehicle from this location. The service at Hennessy is unmatchable. I highly recommend this dealership, as I have now: purchased my vehicle from Krista on the sales team, had my oil changed from the service shop, and had my car repaired by Danny and the excellent crew in the collision center. I am happy I have finally found a dealership that I trust with my car. Thank you Hennessy Ford!

Chris

Jul 13, 2015

Kevin was very helpful in guiding me through the purchase process. I bought the vehicle from out of state. Initial contact was through email which was very convenient for me. We discussed the terms of the purchase over email and phone to the point that the only thing left was to actually see and drive the truck. I was concerned that our verbal agreements would be altered once I actually arrived for the purchase but to my satisfaction Kevin was very trustworthy and didn't attempt to sneak in any hidden charges that were not discussed prior to coming to the dealership in person. Overall very pleased with my interaction with Hennessy Ford

Craig John St. Vincent

Jul 13, 2015

I have a Lincoln MKS. The service dept. was just great. They got right on my oil change and service and I was on my way in no time. Thanks to all.

JEM

Jul 13, 2015

I highly recommend Hennessy Ford Lincoln. I began my experience having clear ideas of what I wanted and they listened carefully and went from there. From start to finish I found the staff supportive, efficient, and professional. Rick Mceachin was particularly helpful in making sure my needs were met and the process went smoothly. Thanks very much!

Bruce Green

Jul 12, 2015

we had excellent repair the repair was on time and we have had no additional problems to date.

Vipin Pahala

Jul 11, 2015

Great Service, I was shopping for a new car and they had a wide range to choose from and customer service was very good.

Shawn Dunkerton

Jul 10, 2015

Our Sales Associate, Jay Prince provided excellent customer service. We felt he wanted us to get the best price for the vehicle we chose and get a fair rerun on our trade in. we have been looking forward to driving our Certified pre-owned 2012 Ford Edge. The staff did a great job getting us through even though the office was closing. Great Job all around!

Paul Casola

Jul 9, 2015

I visited several dealerships around Atlanta. Hennessey wasBY FAR the friendliest and most helpful. The sales associate (Jackie) actually asked me questions and listened to my answers. Their pricing was also better than any other Ford dealership and we did our homework. We inconvenience ourselves as to the location of the place we made the purcha because of the service and pricing. We were shopping for a used vehicle and ended up purchasing a new one.

almatic702

Jul 7, 2015

I recently purchased a 2014 Ford Focus from Hennessy. They were friendly and gave me a good deal on both my purchase and trade in. One of my best car buying experiences. Ask for Lennox, he'll look out for you!

Marcus Gibson

Jul 6, 2015

I was treated like a VIP at Hennessy. Eric and Del did a awesome job and made the experience enjoy. Del did an awesome job explain every feature to my wife. Awesome Job to the Hennessy family. Love the Dealership!!

Robert Lawrence

Jul 6, 2015

Great experience... Well received, served timely, enjoyed personalized attention.

Steven Stroika

Jul 6, 2015

Everyone who assisted me was extrememly helpful and fast to act. I appreciated the outstanding service.

Timothy Hopton

Jul 6, 2015

Kevin was the reason why we went with Hennessy. 2015 F150

Sheila Freeman

Jul 5, 2015

I picked up my car yesterday. It seems to be in excellent order. The repair tracker was very helpful. Chad was very helpful and forthcoming during the entire process. He returned my calls promptly. His customer service was excellent.

Kenneth Clark

Jul 4, 2015

Hennessy made the process very efficient - I appreciate that!

Aaron Blakeney

Jul 3, 2015

Service was excellent as usual. Service writer was very courteous and attentive to the repair issues.

Paul T Jenkins

Jul 3, 2015

I was greeted by a friendly service manager. He guided me to the area in the service reception area and I disembarked. I gave him the coupons for the service that I was expecting to receive. I was directed to the lounge area and told the differences - I wanted TV. Sooner than expected I was called and checked out. The same service manager saw me to the cashier's window and was not put out. I respect the way I was treated and I was not pushed - I do not take to kindly to being sold what I do not think I need. A friendly handshake and assurance from the service manager makes me want to return for future work I may need. And, keep sending those coupons.

Alan Fowler

Jul 2, 2015

Great service, great experience. Would definitely recommend

David Collins

Jul 2, 2015

The sales team are very friendly, I've been shopping for a 2015 Mustang for a couple of months and have visited several dealerships. I don't think I've met a saleman that was as knowledgeable about the 2015 Mustangs as Walter is. He was very professional and thurough while we discussed the deal.

Maurice Clay

Jul 2, 2015

Very helpful. Gave me a good deal! Will recommend to anyone.

Rick Hayslip

Jul 2, 2015

Lee Newton, the salesperson we worked with was great. He was knowledgeable, personable, & made us comfortable throughout the process, and was able to answer all our questions.

Robert Minge

Jul 2, 2015

It was a pleasure to deal with everyone at the dealership..

HappyCarBuyer

Jul 2, 2015

I called in about a car and was told it was there, went in to test drive and had an amazing experience that went extremely well. I would recommend Hennessy Ford as my overall experience could not have gone better! Friendly people and environment that made the whole experience worth every minute!!

Ian Dacosta

Jul 1, 2015

I recently purchased a 2010 Ford Flex from this store and It was an absolute breeze from start to finish. Andrew was extremely knowledgeable, courteous and most importantly NOT PUSHY. He answered every question I had and did a great job staying in touch. Aaron in finance was also great. Could not be happier with this dealership. Not your typical "stealership" here. A+++, will be buying from this group again.

Ford and Lincoln customer

Jun 30, 2015

Repair took a long time and was not done correctly and required a revisit. The pick up and drop off service needs to be improved. Otherwise all in the service department were very nice but follow up and releasing vehicle done right andinspected would be in order.

New to Atlanta

Jun 30, 2015

Good experience. Moved to Atlanta and needed service under a Ford maintenance plan purchased from another dealer in my previous city. Seamless transition and will be using Hennessy Ford for my future service needs.

amlibby

Jun 30, 2015

We purchased a 2015 Ford Explorer. Our salesman was Del Buck. He was very helpful in finding us a vehicle that fit our needs. Our vehicle had to be brought in from another dealership. Del really went above and beyond to accommodate us. The atmosphere at the dealership was pleasant. All of the staff were friendly and seemed to work with each other nicely. We would definitely recommend Hennessy Ford to our friends and family. We are very pleased with our purchase and experience at the dealership.

rick1955

Jun 30, 2015

The people that work there are just great people, and promote a good atmosphere for car/truck shopping, and buying. they give the very best deals there. I bought a truck there in less than an hour after I arrived, after the salesman, Kevin Swindall, gave me details about the truck. The sales manager and finance man gave me a good deal, and a low payment with good interest rates. I will shop there again in the future. Thank you Hennessy Ford for my new truck!!!

Cory Muldrow

Jun 29, 2015

I had the works service package performed on my vehicle and the service was fast and done properly .

Elizabeth Clifton

Jun 29, 2015

Friendly, fast, and no pressure. Lee was very personable.

IMG

Jun 29, 2015

My ford Escape was due for an oil change and check up. Everyone at Service was friendly, polite, and helpful.I was told how long it would take (2hrs) and it did. Of course, I would have liked to have it sooner but I was not first in line. My car was washed on the outside and that was a treat. I will use Hennessy again in the future.

James Williams

Jun 29, 2015

I purchased a used 2008 Toyota Land Cruiser and absolutely had a great experience with Andrew Mills. He was a person of integrity from start to finish, making sure he answered all of my questions and making sure the vehicle was clean and in excellent condition when I arrived to pick it up. From my dealings with them, this dealership really prides itself on integrity and doing the right thing and it showed through in everyone I met. I would definitely purchase another vehicle from them in the future.

Betsy

Jun 28, 2015

I bought a 2015 ecoboost premium mustang convertible. Kevin Swindall was terrific to work with and I will now plan to go back to him first for any future car purchases. Natasha in finance who did all of my paperwork was absolutely first rate and outstanding at what she does. She took one of the worst and most tedious parts of buying a car and made it a pleasant experience for me. She is really a class act you should be proud to have working there and as the final touch point in a purchase experience she actually contributed greatly to the feeling I'd want to go back there for my next car.

Javi

Jun 27, 2015

I recently bought a 2015 Mustang and the service by Del was great. Everything came out great, and I am very happy with the experience!

Laura Walker

Jun 26, 2015

Thank you for the service, My agent was Tim and he was very polite and professional.

eagle6onit

Jun 25, 2015

I called the dealership and spoke with Walter Sanders about test driving a Ford Expedition. He said the car was available and I could come look at it that afternoon. I said I would be there in 30 minutes(Monday). I got there and the car was in the body shop. He said that he didn't know and that it had just been taken in, I find that hard to believe, but took him at his word. I expressed interest, we worked out a price/deal on my trade, and i communicated that as soon as the car was drivable, I would like to test drive an complete purchase. It was promised to be ready the next day(Tuesday). I called in the next day and Walt said it wasn't ready and would be ready the following day(Wednesday). I called that day and he said it would actually be late Thursday maybe even Friday. I was annoyed, but agreed because I thought it meant they were carefully reconditioning. An hour later he called back asking me to put a deposit on the car without ever driving it, and that someone else was interested. I said that I didn't understand how that would work, knowing that I'd want to be able to get that back if the car drove poorly, or had more problems that I couldn't see in my short time on the lot Monday. But reiterated that I was committed and would consider that if that was my only option. He said he would talk to his manager and lobby for me and get back to me. I emailed that afternoon to check in and he didn't respond. I called Thursday and checked in on our conversation from the day before and he informed the car was sold. Needless to say I'm frustrated, and would expect a better customer service from someone who had been talking to me for a week. I don't think I should have had to buy the car without driving it, when in my first conversation they promised the car would be available.

Jennifer Leupold

Jun 24, 2015

I bought my car from this dealership in May 2010. This is the best service experience yet. From the person answering phones and scheduling appointments to the man who wouldn't let me leave until he scrubbed a grease smear out of my floor mat, I have nothing but positive comments. I have seen a difference in the quality of service since Hennesey's acquisition. I hope the trend continues! The only negative was scheduling my service appointment using the website. Since I never received confirmation, I had to call the day of what was supposed to be my scheduled service appointment.

James Spinks

Jun 23, 2015

It was great, all personnel were very helpful and met all my needs and answered all questions.

Sherri/Bob Levine

Jun 23, 2015

2013 Explorer XLTI would give your team high marks for overall satisfaction. My family and I were pleased with the efficiency and knowledge displayed during the process of finding the right vehicle; the ?details/paperwork? portion of the sale; the financial portion; and the wrap-up before we left the dealership. Andrew, Amber, and their associates; along with Reggie are to be commended. I also received a follow-up call on Friday from Terrance making sure that we were well taken care of.Hennessy Ford provided a most pleasurable and painless buying experience and I appreciate that. And, by the way, my wife loves her new vehicle.

Stacy Cragg

Jun 22, 2015

Was great fast efficient friendly nice facilities good price

Ooltewah resident

Jun 22, 2015

I live in Chattanooga and saw the truck I wanted on the web. They worked out everything so I could to down on a Saturday and sign the papers and drive home with the truck that day.

Reginald Harris

Jun 21, 2015

Had my 30K service done. It was in and out within an hour. Great service without having to have an appointment.

Annette Thomas

Jun 19, 2015

The staff are wonderful. I had a nice experience. The work was done in less time. Thanks guys.

Carl Folds

Jun 19, 2015

The experience at Hennessey Lincoln in Atlanta was excellent.

Kenneth Portier

Jun 17, 2015

This is my second purchase this year from this Ford Dealership. I have a good working relationship with the sales representative we have worked with on both purchases and are confident we are and will continue to be treated fairly and with respect. Good job.

Linda Colter

Jun 17, 2015

15 Ford Explorer. I have been dealing with Ford dealerships for over 20 years now and by far Hennessy Ford was the best experience I have had!!! Job well done!

Troy Sprague

Jun 16, 2015

I was shopping for an F250 Super Duty. The sales staff was very knowledgable around the 6.7L and truck as a whole. I am completely satisfied with my customer experience and highly recommend. I can say for the first time, it truly was a pleasure doing business with a Dealer.

Andrew Smith

Jun 15, 2015

I purchased a 2008 Chrysler LX Sebring convertible. The service was beyond excellent from before we even showed up at the dealership and I was emailing and talking on the phone with some sales associates to closing the deal on the car. The staff was so helpful.

Drew Kirkley

Jun 14, 2015

Keith was knowledgeable and very courteous. He is the best service representative I have worked with at any dealership.

Danny Grant

Jun 10, 2015

Terrence Sims was very helpful in getting me the best deal possible. I live in Chattanooga and he emailed and called to help me with financing and had everything ready for me to pick up my 2011 Ford ranger when I arrived in Atlanta last Saturday.

David Arnold

Jun 10, 2015

The service was very fast when I arrived but when my car was ready somehow it seems that my representative was trying to find me and this didn't happen for a while. I was right in the waitingroom for all but one very short time when I stepped outside to look around. And he said he was paging me but you couldn't hear the speaker very well. Anyway, it's ok. Otherwise everything was very good.

Janette Long

Jun 10, 2015

Although my experience with the purchase of my 2015 Mustang started out rough, the dealership followed up with me, and addressed my concerns going the extra mile to rectify the situation. I ended up very satisfied with the service I received not only from the General Sales Manager, but the two sales staff that assisted me with my purchase. I would recommend this dealership to anyone looking to purchase a new vehicle as a dealership that operates with integrity and care for the relationships they are fostering with the consumer.

KiaOptima2009

Jun 10, 2015

My experience in this place was great. It was as if it was meant for me to purchase a car here. I walked into the building lost, confused and kinda overwhelmed by previous car dealers i had visited like any new car buyer would be. Shelby Berlett helped me throughtout the whole buying process. I told her how much i was working with and what kind of car i was looking for ; after 10 minutes i had two options to look at. Even after the obstacles i threw at her she did not judge me nor threw a fit nor a disgusted look. Not knowing i was going to do a trade, my car was dirty. I had trash & laundry all over my car and lets not even mention the trunk. I told shelby i was sorry & emberassed. Shelby asked for what and went into the building and got me about five bags ; she was even willing to help me clean but shortly after her efforts of trying to clean i begged her not. I know Shelby is a car sales person and selling cars is part of her job but i genuinely felt like she was trying to help, and her intentions were nothing but good. She's not only a beautiful young lady but a smart, caring person. I would recommend this place to everybody because this place was recommended to me by my sister and had first hand experience and I'm glad i made a purchase here.

Alaa Almalki

Jun 9, 2015

I went to change MY CAR OIL and it was fast and easy and they are on time worker. They are working hard and good.

Maryann Francisco

Jun 9, 2015

staff was quick as well as accurate. will bring cars back when appropriate.

johnindekalb

Jun 9, 2015

I came in on a Saturday morning hoping to buy a new Fusion but knowing that it wasn't essential that I buy one that day. Earston and I discussed some details and went to look at cars in the lot. I did a test drive and really liked the car, but the silver color didn't really excite me. As he worked with the manager (whose name I forget, but he was absolutely great as well) we only had to go through their initial offer and then a second offer. So I definitely appreciated that it didn't take hours of negotiating.The manager stopped and chatted with me for a bit to see if he could help me make a decision and when I mentioned that if there was another color available the car would become something I'd be really excited about buying so we went over color options and he came back a few minutes later with one in the color I wanted from a nearby dealership.So I bought that car but at this point it did take a couple of hours to get into and then out of the finance office. That's why I gave 4 stars instead of 5. That said, they were able to get the car to the dealership during that wait, so I was able to go home with the new car instead of having to come back on Monday. Again, Earston and the manager both worked wonders to make everything happen and I really appreciate it.

Kiandra Jones

Jun 8, 2015

Excellent service especially from Tim. I was in and out within an hour

Valued Customer Access Security Parking Integr

Jun 8, 2015

Service was great, until I entered my vehicle. I found a coffee cup inside. The tech or driver must have forgotten to take their coffee out. Otherwise, service was fine.

Louis Lovett

Jun 7, 2015

I have a CMAx and the service was great. Staff very helpful.excellent experience

Misty Tumlin

Jun 6, 2015

I purchased a Mustang GT and I love it!! The staff was great!! I would Definitely recommend to others!!

Diedre Anderson

Jun 5, 2015

Pierre was very helpful. Unfortunately, my car has been in the shop a few different times for very similar problems. Hennessy Ford is closer to where I live than Courtesy, where I bought and have taken the car through ownership. Pierre took great care of me and made me feel at home!

Robert Rowe

Jun 5, 2015

I was taken in at the last minute, and the service was performed as stated, in the time frame quoted.

Lauren

Jun 3, 2015

I could not have received any better service. Test driving a Ford Focus at 7:30 at night ( closing at 8), I was so excited about the car that I left my purse in the car. When we arrived home ( after 9pm ) I called the sales representative who gave me that manager's phone number. Todd, the manager drove back to the dealership to meet my husband and deliver my purse. Amazing, and caring staff! Thank You Todd and Jay!

Veronique Michel

Jun 3, 2015

I came for a battery issue, and I got my battery changed within 3 hours. In the meantime, I was driven home, and picked-up.

Jonfromatlanta

Jun 3, 2015

My wife and I were very pleased with our experience in purchasing a Ford Truck at Hennessy Ford of Atlanta. Lee and Tarsha took very good care of us and anwered all of our questions. The process was painless. We actually enjoyed the experience. I would certainly reccomend them to you for your Ford purchase needs. Jon Arno

kevin61

Jun 2, 2015

I ordered and purchased a new 2015 Mustang GT from Kevin Swindell at the above dealer. He did a wonderful job and the dealership is top notch. I would recommend Kevin and the dealership very highly.

ME!!!!

Jun 2, 2015

I could not have received any better service. Test driving a Ford Focus at 7:30 at night ( closing at 8), I was so excited about the car that I left my purse in the car. When we arrived home ( after 9pm ) I called the sales representative who gave me that manager's phone number. Todd, the manager drove back to the dealership to meet my husband and deliver my purse. Amazing, and caring staff! Thank You Todd and Jay!

Ainsley Springer

Jun 1, 2015

Great service fixed on time. Will be back if needed.

Kevin Cameron

Jun 1, 2015

2015 FORD MUSTANG GT- KEVIN SWINDELL WAS TERRIFIC AND SO WAS THE FINANCE GIRL

Kirk Wilks

Jun 1, 2015

Great experience all around -- now let's see how the car is :-)

Randy Adler

Jun 1, 2015

The number one reason why I return to the dealership...even to have my oil changed is your service manager Stan....He is the pinnacle of superior customer service and fully gets the customer experience.RDA

Rohit Vairamohan

Jun 1, 2015

Free service was provided due to wait time. Kudos to Pierce!

Yahaira Ledgister

Jun 1, 2015

Great service. Shop also provided courtesy wash. Wait was short and facility was clean and service manager was very professional.

MEC123

Jun 1, 2015

By far - the best car purchase experience I have every had!!Del Buck was my sales consultant. He treated me with the respect all customers deserve. He was transparent with the facts and answered any question that came to mind. He was respectful of my needs as a customer and he made sure that his coworkers worked with me in the manner I expected. Aaron Santana ( Business Manager) reviewed my paperwork line by line and encouraged questions along the way. I didn't feel rushed while signing and he too was respectful of my needs.Eric Shepherd ( the GM) made sure he was available to me if I needed anything and worked to ensure my experience was satisfactory. It was apparent that his skill sets as a leader are strong in the customer service arena. I have had car purchasing experiences in the past where I have left exhausted , felt cheated and 'abused' (when purchasing a Ford in another part of the metro area).Hennessy Ford has restored my faith in the car sales industry!I would recommend Hennessy Ford to ANYONE... Thanks again, Del! Phenomenal work!!Aaron and Eric - thanks to you two as well

Dr Katragadda

May 31, 2015

Great service, way better than I expected from typical Ford dealership. I have been to different Ford dealers in last 20 years, Hennesy is surely superior. Keep it up.

Frederick Ferrand

May 31, 2015

My service handler was very professional and got my work done quickly.

Valued Customer American Insulation Services Inc

May 29, 2015

Fred Villa did a great job of taking care of our water leaks. He was concerned, professional, and informative.

Barbara Aycox

May 28, 2015

2013 Mustang ! We love it and are very pleased so far !!

LaVerne Baker

May 27, 2015

They were courteous, professional and it was outstanding service.

Joy Green

May 26, 2015

We purchased a 2012 Honda CRV EX-L for our daughter who is getting ready to go off to college. Terrence Sims was our sales rep and he did a very good job. Great vehicle, great price, no hassle sales process. I would recommend.

Tim Martin

May 26, 2015

Great job. Go see Joe in the service area for quality customer care.

John Drankoski

May 25, 2015

Just New Tires but what a great deal buy 2 get 2. The service department was very busy and I was out in under 2hrs.

Donald Huff

May 23, 2015

Service person mentioned 30,000 mile transmission check, did not push to have it done, but I decided anyway. Pleased with the service. Exterior of car was washed before returning it to me.

Katherine Lewis

May 23, 2015

It was a little slow, given that I had an appointment, but everyone was very courteous. The lounge could use some sprucing up as well.

Christopher Croxdale

May 22, 2015

Hands down the best experience I have had during a transaction in my life. From the internet inquiry to the salesperson (Del Buck) to the Finance Department (Reggie/Natasha) and the GSM (Eric). The dealership from the moment I stepped in the door was all smiles and welcoming. Did not make you feel it was you versus them. Everyone was looking how to help (as a team) to get you in your car. No "shell game" money moving when dealing with price, everything was transparent and easy to understand. On a scale from 1-10 they made it to an 11. Customer Service was definitely their drive.

Jason Harris

May 22, 2015

The only area that need to be improved is the online service booking system. Only the manager receives the email requesting a service booking and the last 2 services I have had to phone up as I have not heard anything.

John Sokol

May 22, 2015

Excellent service, thank you Pierre and Roy for a job well done

Katharina Gericke

May 22, 2015

Although there were a number of obstacles to be taken care of, because I had recently moved to the U.S., Walter Dancy and the finance team excelled in providing the car and the financing on the desired date. It went all along with a smile and, at the end, with a thorough explanation of the car's features.

C. J.

May 21, 2015

Hennessy Ford is a high class dealership. They seem to value the customer and treat them right, rather than using them as many dealers do. We have been very happy with both our buying experience and service experience at Hennessy. Will see them often in the future for service and also when we decide to trade for another vehicle.

fusionowner80

May 21, 2015

Hands down the best experience I have had during a transaction in my life. From the internet inquiry to the salesperson (Del Buck) to the Finance Department (Reggie/Natasha) and the GSM (Eric). The dealership from the moment I stepped in the door was all smiles and welcoming. Did not make you feel it was you versus them. Everyone was looking how to help (as a team) to get you in your car. No "shell game" money moving when dealing with price, everything was transparent and easy to understand. On a scale from 1-10 they made it to an 11. Customer Service was definitely their drive.

Zirra Dixon

May 21, 2015

I brought my car in for routine oil change and tire rotation. Found out there was a recall. Service manager walked me over to Enterprise office and I was put in a rental and sent on my way. Repair took longer than anticipated, but I was kept informed of progress on a daily basis. My initial experience at this service department I commented about being upset because my presence wasn't acknowledged when I first entered. That has never happened since. I normally don't respond to surveys but seeing a difference being made caused me to willingly respond this time.

fusionowner80

May 21, 2015

Hands down the best experience I have had during a transaction in my life. From the internet inquiry to the salesperson (Del Buck) to the Finance Department (Reggie/Natasha) and the GSM (Eric). The dealership from the moment I stepped in the door was all smiles and welcoming. Did not make you feel it was you versus them. Everyone was looking how to help (as a team) to get you in your car. No "shell game" money moving when dealing with price, everything was transparent and easy to understand. On a scale from 1-10 they made it to an 11. Customer Service was definitely their drive.

Harold Shumacher

May 20, 2015

regular customer and new regime seems to be doing a good job with courtesy, professionalism and follow up.

Justin Bradley

May 19, 2015

Shelby was very helpful while shopping and with the purchase. I am still waiting to hear about the tag and car loan. It would be nice to be given weekly updates just so I know the process is moving forward.

Ptosha Johnson

May 19, 2015

2012 Kia Forte SX Sedan, service was great! I knew what I wanted after test driving 2 cars. The process was pretty smooth and the staff were courteous and friendly. It was a good experience.

Regina Kelly

May 19, 2015

It was a pretty painless experience. The service tech was nice and I was finished in less time than I was originally told.

katherine345

May 19, 2015

I had a bad experience in the past with purchasing a Nissan. I had been at other dealerships in the Atlanta area and was unsure of what to do until I got to Hennessy Ford. I found exactly what I wanted right away and I did not feel that I was pushed into purchasing the car that I ended up with. Everyone was great to deal with and I couldn't have been more comfortable with my purchase.

Happy Lincoln owner

May 18, 2015

5,000 mile service and armrest vibration fixed, and a car wash! All in 2 hours!

Sylvester Wallace

May 18, 2015

Ok experience. The buying process was like the mafia.

Tyler Bennewitz

May 17, 2015

Everyone in the used cars was very helpful to me got a great deal and a great car that i will always enjoy thanks to everyone there

hillbilly

May 16, 2015

My salesman went out of his way to provide me with all the information I needed to make my purchase. Gave up personal time to make sure that I was happy with my new vehicle after purchase. Was very professional and personal in every way. I had visited dealerships in three states and could not have been happier with my experience. I would recommend this dealership to anyone looking for a new Ford.

Annie Martinsen

May 13, 2015

Hennessey Ford was amazing...quick, everyone was helpful.

Medric Cephus

May 13, 2015

I came in for an oil change Great Service Everyone Thank you

Robert K

May 13, 2015

We dropped the car off after hours. Tim called in the morning to discuss service (15,000 mile check up). The car was ready before lunch but we didn't pixk it up until the following day. The whole process was effortless on our part. A very positive experience. Great job Tim and Hennessy Ford!

Brenda Chustz

May 12, 2015

Everyone in the service Dept was helpful and courteous. The only thing that I noticed was missing after I picked my car up was the sticker to remind me of the next oil change was placed on my windshield.

Jason Abdo

May 12, 2015

The service I received was amazing at this dealership. I called in before I came and had a great convo with Antonio Pierce, and then when I got there he was very attentative and provided prompt service. I got a great deal on a 2015 Mazda CX-5 and once I bought it- found an issue that Antonio was sure to take care of and now I'm 100% satisfied.

Karen Jones

May 12, 2015

Jacky Liu was my sales consultant and was extremely nice and professional. He was reassuring and knowledgable. Every staff member we spoke with was friendly, down to earth and professional. Great car buying experience.

Kelley Frankovitch

May 12, 2015

My car was in for "The Works." Keith was great and all of the service was done well. My only slight complaint is that when they washed the car they didn't actually get all of the roof and left a fairly large spot of dirt and grime right in the middle. Since the wash was complimentary, I can't complain too much but it was a pretty noticeable spot.

Ryan Seamans

May 12, 2015

Chad was very helpful and it was an all around great experience. I was constanttly updated on the progress of my vehicle and the service was great.Ryan M Seamans

brp1125

May 12, 2015

We had a great experience with our sales person and the finance person. They were very friendly, very processional and super pleasant to work with. They made the process very easy and quick. We will be coming back for our future vehicles (even if it is an hour away from where we live!)

Scott Richards

May 8, 2015

This dealership was great! I purchased a used car and traded another one in. I feel like a got a fair price and was treated very well. The process was seamless and did not take very long. The used car I purchased was spotless when I drove it off the lot. My salesman Terrence did a great job as well. Very satisfied. Would travel 100 miles again to do business with Hennessy Ford.

Deloris Bryant-booker

May 7, 2015

I had a flat tire when travelling on the interstate, called AAA and my service technician at Hennessey (Pierre Parham). Pierre told me to bring the car in so that they could make sure that no real damage was done. I did so, got a new tire, and was assured that no other damage had occurred. I was completely satisfied with the service.

David Barranco

May 6, 2015

Kevin Swindall was my sales rep. He did a great job in answering all my questions and was very helpful in explaining all the features of the 2015 F150 Lariat I purchased. Thank you.

Jerry Juchelka

May 6, 2015

Customer service e was good and the staff very helpful.

Allen Crowe and Mary Maher

May 5, 2015

Dave in the Body Shop was so helpful and took time with me when I needed it most after my husband's wreck and our car was declared totaled. He is an excellent example of the staff you have at your dealership. And Christa, who we have purchased from before, also took time with Al to show him new mustang's that have been on our back burner until now. Christa is a saleswoman that every dealership should have. She is just wonderful! -- Mary Maher/Al Crowe

Cherokee Brokers Inc

May 5, 2015

The internet sales team was very effective. They actually called and followed up.

James Spinks

May 5, 2015

Ford F-250, the vehicle was not on the lot and salesperson found vehicle and had it transfered in two days, EXCELLENT JOB!! All personnel I delt with at the dealership we Excellent and I have already told 5 people of my experiences at Hennessy Ford!

Gayle Hale

May 2, 2015

Having lost my remote control to my 2011 Lincoln, I went to Hennessy Ford to have a copy of my remaining remote. Chris Blouin came to my rescue and though it took awhile to do that, I was most grateful for having him. He explained some things to me and made suggestions for some things. I really appreciated his comments. He was very professional, friendly, and knowledgeable. Thank you for this opportunity to tell you about your personnel. Gayle Hale

Paul Steiner

May 1, 2015

Contract closing was simple and quick. Staff was very helpful.

kbeth803

May 1, 2015

The entire staff was friendly, easy going and very helpful. My sales consultant, Jacky Liu, was positive and engaging. He was also knowledgable and reassuring. From Jacky to finance to the business manager, everyone was open, honest and forthcoming. They all worked hard for me. Very appreciative of their work ethic.

Tommy Mather

Apr 30, 2015

People know my name, treat me as a special, regular. Service is timely and fare priced. Thanks Hennessy.

Valued Customer Classic Foods International

Apr 30, 2015

I bought a new 2015 Transit Connect XL. I had gone in about a month ago and talked to Crista. I came back and she had someone with her so she went and got Lee and he could not have been more pleasant to work with. He answered my questions and got me in the vehicle I came to buy.Then, Tasha in financing was very pleasant about my options for financing the car.From start to finish, excellent.

Brad Dean

Apr 29, 2015

Great price on the vehicle, awesome staff all the way around, and the General Sales Manager is an Alabama fan.....Can't get any better than that! As Arnold Schwarzenegger said; "I'll Be Back!"

Donald and Beth Kelsey

Apr 29, 2015

I was so impressed with Ray at Hennessy Lincoln as he got me the car of my dreams with no stress to me at all. This is my 4th Lincoln MKZ and I would recommend everyone to Ray for buying a car. He went out of his way to totally educate me about this car. Ray is by far the BEST OF THE BEST!!!! I will always buy, going forward, from Ray and Hennessy Lincoln!!!

John Green

Apr 29, 2015

Very kind. Very informative and responsive and made it as easy as possible to resolve my issues. Hallmark of great customer service.

Sally Musick

Apr 29, 2015

Keith Burrell is an excellent service associate and always keeps me up to date with what they find on my car. He is very professional and courteous and answers all my questions and goes over my service report. I will continue to bring in my car to him and Hennessy Ford.

Chante Khan

Apr 28, 2015

Great service thank you so much ford & employees. I will recommend this dealer to everyone

John Leverett

Apr 28, 2015

I had a very relaxed experience and was able to close the deal in one visit.

Norma Rappaport

Apr 28, 2015

Hennessy was professional, caring and prompt in their effort to get us back to our travels.

Timothy Watson

Apr 28, 2015

The whole used car department was awesome. We bought a Kia Optima and they gave us the best deal available. This was my second car in a week that I bought from them. They treated me like family !!

blake terry 118

Apr 27, 2015

Lee Tyler the salesperson did an excellent job answering all of the question that I had, he also seem to be a very forthcoming and trustworthy. Lee also was not to pushy and made buying a car from Hennessey a very pleasant experience. I was dealing with another car dealer closer to home I drove 120 miles to buy a car from Hennessey. Lee made me fill more comfortable dealing with Hennessey Ford.

Patricia Schramm

Apr 23, 2015

Excellent service provided by Pierre in your service department. My son's Mustang was repaired at Hennessy, specifically the ABS brake system. It was ripped from the car by a piece of re-bar protruding from a parking stall at his dorm in ATL. I'm 100+ miles away so logistics was an issue for me. Of course the repair was important, and we're 100% satisfied by the work performed but I can't express enough how wonderful your man Pierre is! He provided everything needed to get the insurance claim paid for promptly, answered every question I had with expertise, and was extremely kind to a distraught mom, 100+ miles away from her kid and his broken vehicle. What could have easily been a nightmare, Pierre made a piece of cake. You are so fortunate to have this professional in your employ...and this customer feels extremely fortunate to have selected Hennessy Ford to provide the service we needed. Thank you Pierre and Hennessy Ford, your great service was appreciated more than you can ever know!

New Care Purchaser

Apr 22, 2015

Purchased a 2014 Edge. Walter Dancy was a fantastic salesman who truly listened to us and helped make the purchase work for us. When we're ready to buy another car, I hope Walter will be there to help us again.

Robert Parker

Apr 21, 2015

My wife and I have just moved from California and needed an oil change. I have driven by the dealership since moving and decided to check it out. I am very happy I did that. My service advisor Tim was amazing. He took care of me and got me out as soon as possible. I even think he got me out before his promised time. I will definitely be returning! Thanks!

Roger

Apr 20, 2015

Service was performed in less time than expected, and I stayed connected to free wi-fi while waiting.

Alex Comer

Apr 19, 2015

My story is too long to share, but the service manager went out of his way to please me. He made my daughter dreams come true and she had a wonderful spring break. This is important because my daughter is sick a lot of the time and when she feels well, it's important to make memories.

Eric Brewer

Apr 18, 2015

Overall the dealership experience was fine. However I special ordered the Mustang on December 20th. The vehicle was held up in Detroit and was late by 6 weeks. Trying to get information from Dealer and GM was difficult.

Gurudev Shyamsundar

Apr 18, 2015

Bought a Ford Focus electric. Lee Newton was very helpful and the service was excellent.

John Beckman

Apr 17, 2015

My Sales Consultant, Ricky McEachin, was easy to work with and made the buying experience a relaxing and enjoyable one. A car wash to have my car washed when I bring it in for service would be a good facilities addition.

Robert Koskovich

Apr 17, 2015

This was servicing my Mercury Milan. Your people were knowledgeable about the problem and did a very good job on a difficult fix.

Sergio White

Apr 17, 2015

2013 mustang Gt Service was great , fast , and costumer service was excellent

Benjamin Kodish

Apr 16, 2015

Nice inventory, attentive staff and willing to negotiate. Great experience

Bidhu Dharmapalan

Apr 16, 2015

This was the first service for my Focus Electric. Over all experience was very good. But I am not happy about the Focus Electric performance in winter

Rodney Nichols

Apr 16, 2015

The vehicle repair on my 2007 GMC Yukon was excellent! The employees were very professional and kept me updated throughout the repair process!

Aubrey Bush

Apr 15, 2015

Arrived about 7:15 and Keith brought me right in even though officially y'all start at 7:30. Good coordination and I was able to just wait for the car, even though we did tires, brakes, and flushed the power steering system and cleaned the injectors. All done cleaned up and on my way at like 11:45 Good experience. Everyone from porters to cashier and Keith were very professional and pleasant

Holly Dahir

Apr 15, 2015

Purchased a new Focus. The service was excellent. Everyone there was friendly and helpful.

Ranaweera Jayasena

Apr 15, 2015

I really appreciate your customer service. I'm extremely satisfied.

Steve V.

Apr 15, 2015

Purchased a 2015 Focus Electric. Hennessy had the largest selection (4) in Atlanta. Lee Tyler took good care of me. He was knowledgable about the car. When he didn't know something, he admitted it and sought to find the answer. In addition to being personable, you get the real feeling he's a trustworthy, no-nonsense kind of guy who's going to get a fair, if not "best" price available. I had to follow up a few times on some paperwork, but Lee was alway more than happy to track it down and make sure I got what I needed.

Aquanette Graham

Apr 14, 2015

Joe Russell was very helpful in getting down to the bottom of my problems. I had taken my SUV to good year to work on some issues I was having and they kept messing up. Took it the service center at Hennessy Ford and now all of my AC problems and shifting problem are fixed.

Galen Kovash

Apr 14, 2015

I had a good experience with the service of my vehicle. I appreciated the ride to work provided by the dealership.

Julia Schrader

Apr 14, 2015

Everything was great from start to finish. Only thing we didn't receive was the keyless entry code for the door. We need to make some time to bring it in and have it reset by one of your technicians if possible.

Michael Asalone

Apr 14, 2015

I met Lee Newton during one of my many trips to the dealership looking forward to the new 2015 F-150. Lee stood out to me as knowledgeable and friendly. So, I decided that if he could compete on price with the other dealers in town, that he was going to get my business. I bought/ordered the 2015 F-150 platinum and it came in right on time. Lee called me the day it came in and I picked it up the next day. Very pleased.

George Horbert

Apr 13, 2015

Experienced great service for both myself & car care. Thank you

Steven Stroika

Apr 13, 2015

The service went well and the associates were great. My only complaint was that the estimated 1.5 hour wait time turned into almost 3 hours. Everyone was courteous, though.

David and Liz

Apr 11, 2015

When we drove onto your lot we were really not too sure about what we were looking for. My wife was rotundly pregnant and we knew putting a car seat in her Geo would be a hassle for her. We were both anxious and not at all up for the hassle from car dealers, etc. But from the minute we entered your showroom, our minds were completely changed. We were greeted by Allie who we told we didn't know what we wanted, but she immediately broke down the walls and let us know we were in the right place. Had it not been for that, we probably would have been just another in and out lost customer, but she asked if we'd like to look around the show room a bit and see if there was anything we saw that we might like. While we were given plenty of time and space to look around, Tim came over and began casually chatting with us and before we knew it, we had found the perfect car for us! It was so casual and relaxed, like a family! We drove off the lot in a new car and a new attitude about car dealers. Hennessy does it right. From the moment you walk in, to the close of the sale, everything was par for the course!

Nhopkins

Apr 11, 2015

Being as I was buying my first brand new car, I went to the dealership a bit nervous and apprehensive. I previously visited three dealerships and was starting to feel defeated in my search. I was greeted by Del Buck who was not only very professional, but knowledgeable as well. He insured that I knew ALL of my options and help put my mind at ease. We looked at a wide arrange of vehicles (he had pulled some models to the front in advance based on our phone conversations) and with help from his fiance manager, Reggie, I walked away with a new Ford Fusion. I would recommend this dealership time and time again.

Raymond Lacomba

Apr 10, 2015

Always top notch service! I was greeted in a timely manner, car was washed when I picked it up. Great guys!

RL Rogers

Apr 10, 2015

2015 Mustang, Shelby and Jackie are great assets to your Hennessy family. :)

Valued Customer Northpoint Transportation

Apr 10, 2015

We are a Black Car service with 55 vehicles, most of them Lincoln or Ford. Our experience in getting in for service, getting work completed promptly and on time is very good. Although most of our work has been covered by warranty, price and part availability have been quite acceptable. Our primary service tech is Fred V and we call on Pierre in his absence. Both are exemplary in their knowledge and customer service. The complimentary ride to work is a big deal for us. Thanks for keeping us on the road.

Sean Merritt

Apr 10, 2015

Lenox Wallace along with the internet sales manager and finance team made the overall experience seamless with the trade in vehicle and purchase process of our pre-owned vehicle.

Valued Customer Pastor Joe Caro

Apr 9, 2015

A week prior to my moving back to Florida I had a problem with the passenger front wheel-well liner. I called on the phone and spoke with Kenny. He told me that he could order it for me and have it back in one day. After ordering the item I went over to the body shop and spoke with Chad. He told me that he would install the liner first thing in the morning so that I could be on my way back to Florida. I was impressed with both Kenny and Chad; they did what they said that they would do. You have a couple of great employees that represent your dealership well. I hope to be that fortunate in Florida.Gratefully yours,Pastor Caro

The Gribbens

Apr 9, 2015

We purchased our Ford Explorer from Hennessy in December 2014 and when we made the decision to purchase a car for our son to drive during his college years we went back to Hennessy and purchased a Ford Focus. We can't say enough good things about this dealership. Our salesman Walter Dancy was extremely friendly and helpful both times, and Reggie the finance manager was professional and friendly. We had our Explorer serviced at the dealership as well and again great customer service and price.

Jorge Reyna

Apr 8, 2015

Excellent service! Personnel was very helpful and polite and my car is running great!

Kristy Joseph

Apr 7, 2015

Friendly helpful staff, made sure wait times were short as possible

Lynn Partalis

Apr 7, 2015

My 2012 Ford Edge was towed to your dealership because it was the closest. The seal broke on the power steering. This was the second time in 6 weeks.My Ford was purchased in Athens Ford - it's the closest to where we live. My opinion about Ford Vehicles is still undecided.

Matt Slappey

Apr 7, 2015

Kevin Swindall is excellent. The GM was also helpful and professionsl.

Poya Gharib

Apr 7, 2015

Amber is an incredible sales lady to deal with.Mark Hunter is very friendly yet professional.Great experience with the staff. Please stop charging customers for Nitro in the tiers, you don't charge for antifreeze in the radiator nor gas in the fuel tank. Overall my experience was 10 out of 10.

Tammy R

Apr 7, 2015

Del was very helpful. Of course, ours was probably one of the easiest sales they'd ever done. Follow-up on the sale was a nice touch.

DJhoit

Apr 5, 2015

Just purchased my 2014 Chevrolet Impala here. Saw it online, went to dealer and out the door in under 1 hour. Great car at a great Price. Sales Consultant Ralph Bullard is great, returned my rental the next day for me.

Ryan Livingston

Apr 4, 2015

Great customer service all around. In and out quickly and with the vehicle I was looking for.

Matt and his new Ford

Apr 4, 2015

I bought a 2015 F150 from Kevin and found him to be honest and ZERO sales pressure (which I really liked). I would certainly recommend others to check them out. I cannot speak for the other sales associates, but I thought Kevin Swindall was really helpful, knowledgeable, and professional.

Khang Nguyen

Apr 2, 2015

Excellent service now, wil come again if I still drive the Lincoln

Todd Crowe

Apr 2, 2015

Everyone I worked with was nice and gave me no pressure to finish the purchase.

sds3387

Apr 2, 2015

Great dealership. They make a rather painful experience (purchasing a car) virtually painless. I wanted a Ford Mustang identical to one on the lot with the exception of the color. They obliged, and placed a factory order for me. I got the price I was looking for and there was no extra cost for the order. I picked up the vehicle and was there for only a small amount of time. Earston put no pressure on me to buy and had my back with the finance department. I got the exact car I wanted for the price I wanted.

Andrea Hampton

Apr 1, 2015

I was there for an alignment on my 2004 Lincoln Towncar. People in the service department were very pleasant and helpful. I was out of there within an hour. I am so glad this dealership has a new owner!

Josinete Fomin

Apr 1, 2015

Courteous, quick, got what I had expected... Price was good, quality of car was good...

Christopher Colley

Mar 31, 2015

Great experience. Came in for a repair. Was in and out

Hector Fernandez

Mar 31, 2015

I purchased a 2012 Ford Focus from Hennessy. Thus far, the service has been superb and it staffespecially Mr. Tim Benewitzhas been outstanding. However, the WiFi in the waiting area was not working.

Wendy Loux

Mar 31, 2015

Exceptional! No pressure. Very helpful. Highly impressed with everyone I met. Salesman was wonderful, finance manager was exceptional and the GM was fabulous.

Corey Gray

Mar 30, 2015

Pierre was excellent. He was very professional and willing to be flexible with my schedule on bringing in my car. Overall great experience and would be more that happy to bring my vehicle back!

Excited Driver

Mar 30, 2015

Hennessy Ford provides friendly, low pressure, professional service. Ask for Walter Dancy. He is knowledgeable and comes across a genuinely interested in constructing a deal that works for your finances and lifestyle.

Beverly Vance

Mar 29, 2015

Everyone at the Food Dealership was very nice and helped us with e every thing was needed foe our visit.Great look for2 coming back for future. Service.

Michael Williams

Mar 27, 2015

My check engine light came on, and my car was slightly dragging, it even stalled once. The dealership found me a rental and I had my car back by the next morning.

Patrick Gee

Mar 24, 2015

All facets if the purchase were great. I felt like a got a fair deal and the experience was a positive one that I will share with others.

Bassam Gorgis

Mar 23, 2015

Very good one I will go back a gain to buy another lincoln or ford if I don't buy any thing else

Fonda Smith

Mar 23, 2015

I enjoyed my experience at the dealership! They were very courteous and did an excellent job!

Kenneth Owens

Mar 23, 2015

Ask what you are being charged before agreeing to any service.

Roberto Ayala

Mar 23, 2015

Very good experiencendido and very helpful through out the buying of 2 cars. Will recommend the place to family and friends. Great job

Tamuel Taylor

Mar 23, 2015

This is my new Pre-Owned 2009 Beige Ford Taurus. I purchased it from Hennessy Ford on 1.30.2015. The brakes started squeaking Mon., 3.16.2015 but stopped by Wed., 3.18.2015. The oil light had come on Monday as well w/5% oil life so Sat. morning, 3.21.2015 I drove to the service station at Hennessy Ford got my oil changed and had them check my brakes. Chris, in training assisted me. He was wonderfully helpful. I had a cold so I was already miserable. He made the experience wonderful. I went to the smaller waiting room so I wouldn't hopefully get anyone sick. He gave me my car report card. Told me the next oil change I will need 4 new tires. I will be going home to TN a lot this year, 3 different weddings and a family reunion. I, now know not to splurge on my trips or w/the wedding gifts b/c tires are not cheap:-)

Valued Customer Kronoz Intl Sa De Cv

Mar 23, 2015

Great, professional and thorough customer service.

Shawn

Mar 20, 2015

Oil change took 1.5 hours but that was told to me up front.

D.J. Padilla

Mar 19, 2015

I wanted to take this time to express my sincere appreciation to service advisor Pierre Parham for turning a horrible experience into a most positive memorable experience that I plan on sharing with everyone I come in contact with. A little over a month ago, my 2004 Ford F150 had major engine problem. Pierre wasted no time in getting my vehicle into the shop and kept me informed of the progress. He was friendly and very professional throughout our interaction. I had purchased my vehicle at another Ford dealership and had taken my vehicle for routine maintenance throughout the years at the same place of purchase. I was NEVER treated as a valued customer and the service advisors were lacking the human aspect of showing empathy towards their customers. Without a doubt, I will from this point forward not only take my vehicle to Hennessy Ford, I plan to purchase my next vehicle from this establishment and will share my personal experience with everyone I come in contact with. Pierre is truly an Asset to the organization and would like this survey to be passed along to his higher leadership! Sincerely D.J. Padilla

Maryann Francisco

Mar 19, 2015

2000 Navigator. Ford previously replaced motor. your people were knowledgeable and went over each item on the repair list. your " REPORT CARD" is very helpful to review condidions.

Gregory King

Mar 18, 2015

They are a long drive from Fayetteville, ga (1 hour) but well worth the drive. Much more professional and their price was much better. The General Manager keeps a close eye on every detail. Second new truck from them in less than a year.

Guillermo Mireles

Mar 18, 2015

Car was diagnosed and repaired in a timely manner. My only suggestion is about the car wash. The previous dealer, after service and/or repair, had the car washed and vacuumed when we arrived. The new owners ask when we get there. Too late... Other than this "service", we are content.

Roger Hawkins

Mar 18, 2015

Service person was friendly....but so busy....could hardly explain my needs and concerns with mkx....service was ok...no car wash or vac as in the past service appointments...over all it was good...thank you!

Warren Mason

Mar 18, 2015

We have no complaints, whatsoever . It was a very pleasant experience.Warren H. Mason

Mark Ramthun

Mar 17, 2015

Very Satisfied with the service. No issues with anything

Robert Messner

Mar 17, 2015

Always bring it there as they let me know when something needs to be taken care of. Its got 227 thousand miles on it and still runs great. Appreciate the attention to it they provide.

Mark Jones

Mar 16, 2015

I took my 2014 mustang for a oil change and tire rotation. The staff was very friendly as always, and they me on my way in 20 minutes. I'm a customer for life.

Melissa Werner

Mar 16, 2015

Great experience. Great customer service and management! Would definitely buy another car from this dealership.

Michelle Hancock

Mar 16, 2015

We purchased a Mustang. Walter was the salesperson. He was great. He made the purchase easy and quick. He was very knowledgeable.

Constance Foster

Mar 11, 2015

Service rep mr.parham was very comforting of me due to my upsetment because my car had stalled.he reassured me that all would be taken care of to my satisfaction and it was.he was courteous, caring and knowledgeable. He took extra care to see that I was taken care of because my last visit to Hennessey ford was not a friendly one and I had vowed not to return, but after being treated royaly by mr parham, I know I will return and I have even told other family members who own fords they might want to rethink taking their car to their old dealership and comemto Hennessey for service.

Erika Templeton

Mar 11, 2015

Great experience, timely work. I had my oil changed and would definitely do so again in the future.

Valued Customer Janina Marie Jeter Van Leeuwen

Mar 11, 2015

I drive 45 minutes to get to Hennessey Ford to service my car. Joe is fantastic! He is the best service person I have ever had.

Christopher Clarke

Mar 9, 2015

Courteous and helpful staff, as always. Service was timely and efficient. 100% satisfied time after time.

John Landrum

Mar 6, 2015

It's a 2012 Ford Escape, and the customer service was excellent. Was an easy going atmosphere, and it was a great day for us. We needed a new car BAD!

Donald Huff

Mar 4, 2015

Service Rep took special interest in me. Explained in detail the reason for the cost then went with me to cashier and followed up with call to my home to make sure I was satisfied with what was done to the car.

Doralyn Belmar

Mar 4, 2015

I didn't have an appointment so I was surprise that my car was ready in one hour they even gave me a wash job thanks guys.

Ovidiu Barbu

Mar 3, 2015

Wi_FI and good tasting coffee while waiting Great service

Ronnie Jowers

Mar 3, 2015

I initially had a major hiccup with Hennessy. My sales associate left Hennessey's employment without informing me and thus my calls or emails were not answered. Further, he incorrectly ordered my MKC vehicle which we reordered. Four months and 2 days after placing my order, I took possession of my new MKC which is great. Thank goodness Lee Tyler became my sales associate after the discovery of the incorrect order. He met and exceeded all expectations. I would definitely refer anyone to Lee. Naturally, I was not too happy with the initial experiences but once Lee became involved, I couldn't ask for any better attention, service, or care. Lee truly knows the vehicles he sales and gets things done. He is personable, a good listener, and is focused on customer satisfaction. My excellent ratings above are given because of Lee. Thank you Lee!!!!

Ben Warrington

Mar 2, 2015

Stan is awesome.. Pier Parham.. I want to take him home and do all kinds of things to him..LOL

Edward Evans

Mar 2, 2015

All was excellent, except grease was on interior trim from service call upon picking car up. No car wash. Not up to Lincoln standards yet. They really need to separate their shop from Ford.

Zach Perry

Mar 2, 2015

Was great. Pierre was awesome. They didn't over quote and didn't force me to get work done that was not needed

RJ

Feb 28, 2015

After an initial 'hic-cup' in that my original agent left employment at Henessey after I had purchased/ordered a new car. That agent left without properly ordering my vehicle and followup with me. This problem was quickly fixed and the experience very positive when Lee Tyler took over as my sales associate. Lee met each and every expectation. Lee knows the vehicles he sells, knows how to get things done, is very personable, fair, and a good listener. I would have absolutely no reservations about referring anyone to Lee or my using him again. Thank you Lee for your wonderful help and oversight in delivering me a MKC that is meeting all my expectations.

Jessica Law

Feb 27, 2015

I purchased a 2010 Venza from the pre-owned lot. I thought the service of the staff was great. My salesman Todd was very kind and offered me cookies and even bought me a Coke. Another gentleman gave a complimentary bag. I really appreciate how patient they were with me. Since I had come from out of state by myself to purchase the vehicle, I had a lot of questions and concerns. The entire staff was great. If I lived in Atlanta I would recommend them to friends.

Paula Gilbert

Feb 27, 2015

I did my research on line first so I knew exactly which vehicle I was interested in. When I got to the dealership, I was attended to immediately. The salesman, Jim went over all of the details of the car. I never felt pressured. He was professional and courteous. I really hate car shopping because of all of the pressure, but Jim made this by far the most pleasant car shopping experience for me. I love my Ford Edge. I will highly recommend this dealership to all of my friends.

Susan Lambros

Feb 27, 2015

Our first time at Hennessey for servicing. Purchased this Edge for my 17 year old with 22k miles on it four months ago - so this was our first service since purchase. Chris was very helpful during my initial phone call for information and the whole crew was terrific when we dropped off and picked up the car. My son says it's driving well! I liked the instant information we were given regarding the battery and tire tread. We will be keeping an eye out on the items that were brought to our attention.

Charles King

Feb 26, 2015

Bought a 2014 Focus( not driven enough yet to comment). All staff was great. Kudos to Crista. Thanks

John Capps

Feb 26, 2015

I leased a 2014 Lincoln MKT. The dealership had to bring one down from another dealership and did so within 1 day of my request. The vehicle was exactly what I was looking for and the process was seamless!!

Tom Kisgen

Feb 26, 2015

Keith Burrell did a very good job. He went out of the way to keep me posted on the progress of the work, and the overall cost of the work was within my expectations. The mechanic who did most of the work was named Mike. I don't remember his last name. I was very impressed with Mike. I had some unusual problems with my car, and some intermittent problems as well, which are hard to diagnose. He explained things to me and made suggestions on the overall work to be done in order to save me some cost. I appreciate both of these gentlemen's efforts on my behalf.

marvwatts

Feb 26, 2015

A little over a month ago, I visited Hennessy to look into what they offered in high fuel efficiency vehicles. Lee Tyler met with me and catered to my need to understand not only Ford hybrid offerings, but specifics about the industry, overall. Despite my initially placing Lee and Ford on hold to do further investigation into other makes and models, I ultimately found the Ford Fusion Energi to be the best fit for me--and Lee and the whole team at Hennessy Ford patiently worked with me to lay my hands on precisely the model features, color, technology, I desired--while coming through with a price point that made things very worthwhile. A month later, I remain very pleased with my selection, and with the service I receive from the Hennessy team. Thanks Lots Lee and All the Team at Hennessy!

Deloris Bryant-booker

Feb 25, 2015

I am always exceptionally pleased with the service at Hennessy Ford. My service technician/advisor is Pierre Parham and he is readily available to discuss my needs and to arrange service appointments. The other technicians with whom I have worked are also courteous and knowledgeable. The waiting area is comfortable. I purchased my vehicle at this dealership when it was owned by Malcolm Cunningham and have continued to have all my service needs met at this location.

Edward Carpenter

Feb 25, 2015

I was so pleased with the service at Ford on Monday.I would call myself a faithful customer because of the service.Everybody was so friendly and it didn't take as long as I thought.Five stars for Ford!

L.Hunter

Feb 25, 2015

Great Staff and Service. They were able to get me approve for a low interest rate.

Pam

Feb 25, 2015

The staff was very helpful and informative. They offer recommended services that are needed.

Tim Martin

Feb 25, 2015

Great job! Everything went great and I'll be back soon.

Valued Customer Full Circle Restoration

Feb 25, 2015

the mechanic went above and beyond! He was literately laying down in a river of COLD FREEZING water while working on our truck! He never fussed or complained and went straight to his work. HE WAS WONDERFUL!! THANK YOU THANK YOU THANK YOU FOR THIS GREAT EMPLOYEE!!

John Wyatt

Feb 24, 2015

This was my first visit to your Service Department for service on my new 2015 Ford Explorer. The staff was very helpful and professional. My service needs were expected to take about 90 minutes, but were completed in about 35 minutes. I WAS VERY SATISFIED WITH THE WHOLE EXPERIENCE!! I look forward to my next visit with anticipation of the same level of service.P.S.; I lost a hupcap from my New Explorer, which cost about $17 to replace. It would have been a nice gesture for the Service Department to cover that cost for me as a new customer. But, that's just me!

mdeeb66

Feb 24, 2015

I purchased a new Mustang from Hennessy Ford and the sales process and my salesperson (Kevin Swindall) were excellent. The have published prices on the Internet and that IS the price. Unlike some other dealerships that try to bait and switch you this is a true and straight up experience. Now the truly interesting part of this story is that on the first day I had the new car I experienced a very strange problem and had to have it taken back to the dealership to have it checked out. Now you always hear horror stories about things like this but in this case it was not one of those. Ford came and towed the car to the dealership under the roadside assistance coverage (included for free) and then Hennessy fixed it in a couple of hours (turned out to be a minor issue with a hose clamp falling off) and even offered to deliver it back to me. This started as a fairly stressful situation for myself but ended up being a very minor issue with a very happy ending. I especially appreciated the offer to deliver the car to me. Excellent job by all involved (Ford and dealer) and I love my new car. Just goes to show that not all these stories end up badly. I highly recommend this dealer and their service department.P.S. Some may sneer at the car having an issue so soon but this is the fifth Ford vehicle I have owned, and at least one continuously for 23 consecutive years. This is the first time I have ever had any kind of initial defect and only twice have my vehicles required any kind of shop time (the first after 7 years and 120000 miles and the other after 13 years). I consider this a fluke and nothing more. It would certainly not dissuade me from purchasing another Ford in the future.

Lori Ziemba

Feb 20, 2015

They were very quick and kept me posted on progress while I waited.

Robert Koppenhaver

Feb 20, 2015

Very thorough and friendly staff. Everything that was done to the car was clearly communicated prior to doing it.

Doraville Neighbor

Feb 19, 2015

Your Collision Center Advisor for claims with USAA, Chad Ratliff, was my primary contact with Hennessy Ford. I did have contact with Mr. Romines as well as your switchboard attendants. They were all courteous and efficiently fulfilled my requests. Mr. Ratliff impressed me thoroughly with his efforts and the time he took to explain the processes to me. My experience places Hennessy at the top of my list for future automotive needs. I will gladly relate my positive experience with your organization to friends and acquaintances. Thank you, neighbor...

Herman Cody

Feb 19, 2015

We did have a small issues but it was resolved fairly and quickly. And I'm a satisfied customer.I drive a 2010 fusion. Service is very important to me as I relie on my car to do my job.

Ronald Washington

Feb 19, 2015

I was pleased with my experience at the Hennessy Ford location. The staff was attentive and knowledgeable of the brand and product they were selling. I was well informed and given options. I didnt feel rushed. However, I was looking to get a better deal but considering the caliber of the vehicle i purchased, I can understand why I wasn't able to get more off the car. Other than that I was satisfied. Thanks for the new mustang i love it.

Charles Taylor

Feb 18, 2015

Staff was very helpful, courteous and professional. Car was delivered back cleaned but smelled like someone had been smoking. My family no not smoke and very sensitive to smoke smell. One suggestion: Make certain that the person servicing the car or cleaning the car is not smoking right before entering the car. The car smelled like someone was smoking right before returning the car and the inside smelled like smoke. The staff took care of it and freshened the inside before returning to me again. Thanks

Joshua Heard

Feb 18, 2015

work performed was quick, efficient. I do not, however, generally appreciate being upsold to the tune of $800 saying i need new tires, brakes, etc. It ruins your trustworthiness and credibility and forces me to shop around, which, in turn, costs you business--business I would prefer to send to Ford.

whill

Feb 18, 2015

My sales associate's name was Del Buck. He did a great job and sold my truck by asking what I like first off, then listened and delivered on a truck based on that. He was very professional in his delivery and went out of his way to make sure I got the deal I was looking for. Thank you Del, and I'll recommend others come by and see you for their next purchase!

Corey Alison

Feb 17, 2015

They did a great job with my car. Happy with the service

Alittlej

Feb 17, 2015

It was a pleasant experience buying a vehicle from this dealership. I had to travel out of state to purchase this vehicle, so the deal was basically completed over the phone. I had a great sales person that helped me with everything, Terrence Sims. Thank you, Mr. Sims for your professionalism throughout the entire purchasing process. I wish I would have gotten a better deal on my trade-in; that is my only complaint.

Luis Vegas

Feb 16, 2015

Excellent and friendly service! I got exactly what I came for.

Robert Young

Feb 16, 2015

My first visit as I have not owned a Ford for 25 years. Wanted a few small items checked and oil change. Everything was great. A little slow but no issues and I will be back

John Snyder

Feb 12, 2015

Professional, courteous and the work was completed in less time than anticipated.

Judy Sheppard

Feb 12, 2015

The car was there 3 days. The only compliant I have is I would like to have heard from the service department on the second day. I was aware they were working to identify the problem I thought I had. Pierre was very courteous.

Ronald Netzorg

Feb 12, 2015

Very attentive. Recall visit and was given a 2day loaner. THX

Sonya Webb

Feb 12, 2015

The guy was friendly and very professinal. I had my oil changed

Ted

Feb 12, 2015

Fast accurate and excellent value. Did not hard sell additional services and that is great! The free exterior wash was a great way to top off the repair.

John Hallisey

Feb 11, 2015

I have a 2010 MKX and always know that I will receive great and courteous service at Hennessy Ford Lincoln. The service advisors listen to my concerns and resolve my issues.

Keith Thurman

Feb 11, 2015

The work completed was excellent and the time it took to complete it was acceptable. The staff was cheerful and greeted me immediately. That was not the case last time. I appreciate that!

Laura Walker

Feb 11, 2015

Everyone was professional and courteous. Thank you for the service........................

Douglas Coffed

Feb 10, 2015

I went to Hennessy Ford looking for a previously owned vehicle, and after some searching on their extensive website I was able to dwindle down to three that I was interested in. The staff was extremely accommodating in allowing me to view, and test drive all the vehicles and provided honest and candid feedback on where they saw value in each. I left with a great Honda Civic that was an even better deal than I could have gotten from the Honda dealership down the road.

Mounir Boukli

Feb 10, 2015

It was average experience I would hope in the future they would listen more so they can do the right things. I know they can do better if they only put themselves in the clients shoes. An extra mile will go a long ways. Overall it was ok. Not trying to be negative I hope you all understand. Thanks

Ford Fan

Feb 8, 2015

I want to thank Todd, Reggie ,and Tish for all there help, Was very unsure about certain parts of my deal , drove down from Greenville,SC . And everything was explained and was able to make a deal and have the warranty I wanted. I Will certainly recommend to all my friends. Thanks Again Everyone. Mike & Susan Register

Combined Services Inc/Bobby Farthing

Feb 6, 2015

That is if this is on my 2014 Explorer and not a Taurus like your email says.The staff was great.If anything can be said it would be to have more options in the customer waiting area.

Kellie M

Feb 6, 2015

2010 Mazda 5 blue,awesome sales staff did not want us to leave without buying a car.The car we bought was in service area,they rushed to get us out before rush hour traffic. Thanks Kellie

Michael Barnett

Feb 6, 2015

The staff was very helpful. The price was reasonable.

Peter Fontaine

Feb 6, 2015

Friendly and helpful service. Very welcoming and patient.

Theron Stuart

Feb 6, 2015

I was greeted by the staff when I pulled in. I've not been in since Hennessy purchased the place. I missed being greeted by the staff member who used to take care of my car. They diagnosed my car's problem and fixed it in short order. I really appreciate the nice touch of having my car washed and cleaned before being returned to me.Thanks,

BB

Feb 6, 2015

Good Experience overall. M. Hunter was nice and he was not so pushy like over sales people.I recommend anyone to have a look for themselves.

Charles Bowen

Feb 5, 2015

My service experience here is always excellent. And my Svc advisor Pierre is great. He knows his stuff and shoots straight with me all the time. Couldn't ask for more.

Gloria Holland

Feb 5, 2015

i came in to recd servive with appointment. the process was good

Timothy Wyke

Feb 5, 2015

I was treated fairly and had no surprises when I came to see vehicle. SUV was better than described.I am very happy with my dealings with Hennessy.

Lori Brickman

Feb 4, 2015

My keys were misplaced and I had to have two more car keys made. In addition, I was locked out of my house. On top of that, once the dealership made my keys, the car wouldn't start because the battery was dead. One thing after another! Both my service advisor and the dealership manager, Stan Jackson, could not have been more helpful, as was their kind shuttle driver. I was offered a ride to and from my home, and after locating a free car rental coupon from a competitive dealership, the manager offered to match the coupon. Therefore, I was able to rent a car for an evening. Because my battery had been purchased at Hennessey Ford, they found it was still under warranty and replaced it at no cost. Even though the expense of replacing keys was more than I had counted on, the customer service, professionalism and quick turn around at Hennessey Ford on Peachtree Industrial more than made up for the inconvenience. I highly recommend this dealership.

Veronica Carrasco

Feb 4, 2015

Very professional and fast service for not making an appointment.

Bill Buschman

Feb 2, 2015

Easy in, easy out, cost as expected. Considerate and friendly staff made the experience all the better.

Darryl Dawson

Feb 2, 2015

I purchased a 2013 Ford Taurus on January 2, 2015. My check engine light came on during the first week of ownership. However, I brought the car over to the service department and Tim and Keith helped me to resolve the problem. The cars catalytic converter needed to be replace. Tim took care of it right away; made arrangements for me to get a rental car for the day and had me back on the road the very next morning. It was a great experience and I really appreciate great customer service. Kudos to the Hennessy Ford service department!Sincerely,Darryl J Dawson Sr.

Robert Sperry

Feb 2, 2015

Purchased a Ford F-150. Tony was knowledgeable and very helpful.

Brandon Rushin

Jan 30, 2015

Stan Jackson is a pleasure to deal with. He always points out specifically what needs to be addressed with my car. I always send other friends to Malcolm Cunningham Ford, because of the excellent service.

John Hallisey

Jan 30, 2015

The staff was very helpful and most pleasant to deal with. They communicated with me very well. It has been my pleasure to recommend Hennessy Ford/Lincoln to friends and family for service and sales. I have worked with several service advisors since I got my car, and each one does a great job.

Julie Dragich

Jan 30, 2015

Chad did a great job. It was an easy experience especially having enterprise on site.

Kenneth Green

Jan 30, 2015

I purchased the 2015 150 Lariat equipped truck. It is a beautiful truck that continues to grow on me. As for Kevin Swindall, he is a great asset to your dealership. Kevin illustrated the differences between the two years of 150s that I could have chosen from, patiently re-answered my questions and was a real gentlemen. I felt like I chose the vehicle and that it was not pushed onto me. It is probably the most expensive vehicle I have ever bought and because of my experience with Kevin, I did not feel any buyers remorse.

Stephen Terrell

Jan 30, 2015

These trucks need a better showroom. The staff is great. All American and sincere. Del was great and the online team.

Timi Apreala

Jan 30, 2015

Great service always when I bring in my car for service.

Valued Customer DR

Jan 30, 2015

The mechanic that serviced my car this time was great. He was honest about the tires and brakes. Last time I came in (September 2014?), the mechanic left messages that I need new brake pads and the tires were low. When I checked the brake pads myself, I saw that the brakes were fine and the tires had a good bit more tread. I would always take the mechanic that I got this time.

KBGreen

Jan 29, 2015

Defying stereotypes this dealer works with you to make sure you get the vehicle you want without high pressure sales. Of course once you select the vehicle be ready to negotiate. If you like the car and you like them, do the deal. They will work with you.

Robert

Jan 27, 2015

I purchased a 2012 F 150 in January 2015 and had a great experience with the sales staff and the business office. Thanks again for taking the headache out of trading.

Lynda Mee

Jan 20, 2015

Pierre was extremely helpful in locating my spare tire that was left out of my car in August 2014. I was also very pleased that I was in and out in less than 1 1/2 hours.a first for a service visit for me!!! Thanks so much. Lynda Mee

William Boyd

Jan 20, 2015

The service team did a great job. As I bought my car from this dealership it is important to have great service as well. Thanks for a great job!

Felicia Josey

Jan 19, 2015

It was very very nice, I felt welcome . Chad was a great person

James Graybeal

Jan 19, 2015

I arrived to turn in my leased car without an appointment. Even though it was busy, the staff there made arrangements on the spot to get me taken care of without further delay. The team there was great and I very much appreciate the service I received. I think Ford could do a little better with their return-lease information, but as far as Hennessey goes, those folks were great.

James Holloman

Jan 16, 2015

I would have to say this was the best experience I have had buying a truck or any vehicle. From the very first call to Tish, to her getting me with Steve, then Reggie finishing the paperwork, it was all a very pleasant experience. I never felt any pressure and in the end felt like we both made a good deal. I will for sure look for hennessy for my next purchase. Ty- Jamie H.

Ted Hounshell

Jan 16, 2015

I bought a used F1 50 from Hennessey the sales staff was awesome. They came right out to the lot to meet me when I started looking at vehicles. within an hour they had given me the keys for a 24 Hour Test Dr. I could'nt have been more happy with the whole experience. it was stress-free, not pushy. Even the General manager Eric Shepard made himself available for me. they listened to what it was I was looking for and when I finally made my decision they then then closed the sale within an hour or two. every step from looking, to financing was phenomenal. I had been to 4 dealerships before this one. Hennessy hit it out of the park with price, service and selection.

Zirra Dixon

Jan 16, 2015

Staff was very helpful and friendly. Process was completed in a much shorter time than I expected.

Arnold Dulion

Jan 15, 2015

The shop personnel were very good. I was kept informed of the progress and when it was decided that it was going to be an overnight job they set me up with a rental car. I was very satisfied.

Kelly Benton

Jan 15, 2015

Chad did a great job of keeping me informed about the status of my car repairs and he was always prompt in returning calls to answer questions.

Levin Cooke

Jan 15, 2015

My experience was excellent, end to end. I really appreciate that the car rental is on site... Excellent add.

Carl Folds

Jan 14, 2015

Service was excellent and was done in a timely manner. The staff was very helpful. Car was returned washed and ready to go. A wonderful experience.

Jeanetta Wiggins

Jan 14, 2015

Service was good. Have not other complaints at this time.

Jeremy Compton

Jan 14, 2015

Mr. Bennowitz (sp) did an excellent job with up-dating me daily on the progress of my vehicle. Since my repair was covered under my warranty and the job took one week to complete I feel I should have been provided with a 'loaner' vehicle.

Kenzo Tsushima

Jan 14, 2015

Service was done well and car is running better than ever. Staff, especially Chad Sanders, bent over backwards to help fit me in and get the car fixed. I would definitely recommend Hennessy Ford and Chad specifically, as he was incredibly nice and worked around my schedule. Thanks for a great experience!

Tracy Oconnor

Jan 14, 2015

I had a great first time experience at Hennessy Ford. The minute I walked in the door I was assisted with my potential purchase. Walter Dancy was and still is extremely helpful as far as explaining the purchase process and the bells and whistles on my new Ford Fusion Titanium. Carlos was great also! Actually, as I mentioned above all the personnel I dealt with were very polite and energetic, i.e. Litisha.Thanks again.

Irina Toader

Jan 13, 2015

Mark, our sales person, answered all of our questions and helped us closed the deal. The transaction took still a little longer than I would have preferred, after we agreed of the price.

Jeffrey Gibson

Jan 13, 2015

I was very impressed with my visit to Hennessy from the initial reception to delivery of my car to me out front. The technicians seemed genuinely concerned about my problem and very able. Everyone I encountered was very hospitable from the techs to the cashier and the cleaner that also turned out to be the valet. Thank you Hennessy for a pleasurable experience.

Kevin Mahler

Jan 13, 2015

Great job........................................,..

Lori Ziemba

Jan 13, 2015

I have used your service center for maintaining my 2 Ford vehicles. Excellent service since your moving to that location. Had bumper replaced after a fender bender. The guys at the body shop were awesome, efficient and friendly.

Roger

Jan 13, 2015

Friendly service staff; they called with diagnosis and several other suggested services; only performed the services I authorized. They washed my car before I picked it up the next day.

John Adams

Jan 9, 2015

Walter Dancy did an excellent job of selling the vehicle, not just taking an order. He patiently explained how the vehicle worked--especially the technology part as well as the options available. We actually had a better financial deal on a Buick Enclave, but Walter's professionalism ended up winning the day by convincing us that the Explorer better suited our needs, despite paying more for it.

Shareka Baltimore

Jan 9, 2015

Pierre is always exceptional and goes over and beyond.

Bill Beagle

Jan 8, 2015

The service was quick and professional. Joe Russell was pleasant and attentive. We will be back the next time our vehicles require maintenance.

Kathryn Ramsey

Jan 8, 2015

Kevin swindle was very polite and professional and made the car leasing process very easy for me.

Amie Rachel Bartlett

Jan 7, 2015

Great experience from all of the staff. They are very friendly and helpful.

Andrew Wallace

Jan 7, 2015

Always get the best service at this dealer and feel my business is appreciated.

Nelson Matthews

Jan 6, 2015

very friendly affordable service, the people are always on top of time it takes out of my day and they make it as enjoyable as possible my wife and I only go to Hennessy

Collie Krausnick

Jan 5, 2015

Outstanding, professional service. I am from Memphis and was able to get my vehicle back and on the road the following day.....vert attentive and much appreciated.

Graham Mcmurray

Jan 5, 2015

My wife and I visited Hennesy shopping for a Ford Escape. We had already decided it was what we were interested in. We thought we might shop at two or three dealers. We received prompt and professional service. The member of the sales staff was most helpful. We looked at several models and were deciding between the Titanium and the SE. We did not feel pressured and really liked the Titanium model we test drove and purchased. We are very happy with our purchase we made at Hennesy Ford.

John Falco

Jan 5, 2015

The collision center staff was very helpful, professional and thorough. They completed the work ahead of schedule, coordinated everything with the insurance company, and kept me apprised of progress throughout the process.

Michael Haggerty

Jan 5, 2015

I brought my F150 in for rear brakes. I spoke with Pierre Parham to make the appointment. Pierre was great! He scheduled my appoint and provided a loaner car, which was very nice car while the brakes were being installed. Pierre was even considerate to my schedule with picking up my truck and returning the loaner car. We are new to the Atlanta area and because of Pierre Parham and the rest of the Hennessy staff I met during the visit I plan to look no further for my full service Ford dealer. Thanks again to Pierre and the rest of the staff.

Shawn

Jan 5, 2015

It seems that I have to have my truck worked on too much lately but it is a high mileage F-150. Most of the guys in there are great! Jimmy (believe this is his name) gave me a ride to the MARTA station on his way home. Pierre is always great and the reason I still come here! Glad to have him back! Had the pleasure to work with Chad this last time and he was great to work with too! If repairs were more affordable it would really be amazing. Too bad guys like me don't get VIP status with all of the money I am dropping at this location over the years!

Valued Customer Viet Traditional Nails Llc

Jan 5, 2015

we bought a lincohn mkx 2015. they were very nice and very helpful. we are to come back again if we need an other car

Daniel Stotz

Jan 2, 2015

My wife and I were very pleased with our experience at Hennessy Ford! We visited three different Ford dealerships during the process of buying our new Ford F-150. By far, we had the best experience at Hennessy. Crista, our sales rep, did a great job as well as the sales manager and the finance manager. All were very professional and upfront. I am recommending Hennessy Ford to all of my friends!

David Autry

Jan 2, 2015

I bought a 2014F150 FX4 and the service was Excellent.I really enjoyed the experince and the staff was very knowlegable and helpful .I would like to thank Del Buck Jr. for all his help. Job well done.....THANK YOU HENNESY FORD.

Melissa Himstreet

Jan 2, 2015

Tim Bennewitz took excellent care of me during the concerning experience of my 2013 Ford Escape's transmission issues. Tim called me every day to let me know the status of my car and when it would be able to have the transmission taken out an examined to be serviced under the Extended Service Plan I purchased through Ford. The only concern I had was the time it took for all the service to take place which was longer than what I expected to be without my car but in the end, I was pleased with the service I was provided by the Hennessy Service Department team to get my car back in working order.

debmccaulley

Jan 2, 2015

Tish was awesome on the phone! Once at the dealership, Steve and Matt saved the day after with dealing "George" the finance manager. George was quite abrupt and brash, but after working with Steve and closing with Matt, we walked away very satisfied. I would recommend corporate Ford work more closely with independent dealers on website co-ordination so there is minimal confusion among buyers. Overall, great experience.

Catherine Laws

Dec 31, 2014

I called Service Person, Pierre Parham, late on Friday afternoon, December 19 and explained my car's problem (it would just cut off while driving). He asked that I get her (the car) in immediately. Pierre went above and beyond to ensure that everything was taken care of for me and that I had a clear estimate of what the services charges would be. Although he was not working that Saturday, Stan (Service Manager) contacted me with all the information I needed and my car was ready Saturday around lunch. If that is not excellent customer service I do not know what is. Kudos to the excellent service team at Hennessey and Pierre and Stan are assets to your company!

Kristie Greer

Dec 31, 2014

Always a pleasure....the service staff is attentive and honest.

Mike Goeckel

Dec 31, 2014

Your Service person Pierre Parham was great...was able to get all the service work done in one day...NOTE...I am NOT receiving any service reminders or "special offers" as in the past...M.Goeckel

Reginald Harris

Dec 30, 2014

Great service department. Quick and painless. For the young man that offered to wash my truck before I left was a great surprise and welcomed offer. I declined, but the fact that it was offered blew me away.

Stephanie Cardenas

Dec 30, 2014

2014 Ford Escape. My experience was amazing! Andrew and the entire staff were awesome!

Arliss Murry

Dec 29, 2014

I had a great service experience while I was at the dealership. I was advised that work was needed that was incorrect.

Grant Best

Dec 29, 2014

Brought my 2012 Focus in because of service bulletin. Service dept. kept me informed on the lengthy repair (parts backlogged) and answered questions that I had on the long term reliability/longevity of the repair. Great service from Hennessy.

Michael Dunn

Dec 29, 2014

Great dealership. Fast and friendly. I needed a last minute service and they got it turned around in no time. Awesome...

Reginald Clarke

Dec 28, 2014

I was very impressed with salesman Walter and the finance department, they made sure we were taken care of in every way!

Beverly Engle

Dec 27, 2014

Service was good but I think I ended up buying a new set of tires and did not need them. I have always taken my Ford Mustang to the dealership for service but will think twice from now on.

colleen1859

Nov 28, 2014

This was the best car buying experience I've ever had! The service was exceptional. From the general manager, sales person and finance person I received friendly and professional attention from the time I walked through the door until I drove away in the car I had been looking for. I am looking forward to coming back in a few months when we pick out a new car for my daughter and would highly recommend this dealership.

ATL99

Nov 25, 2014

Kevin was professional, efficient, best price, quick paperwork, responsive to questions, no pressure. Management processed necessary paperwork quickly, efficiently and accurately and total process, end to end was great. Made the buying process a delight as it should be. Was a ford, Lincoln mercury guy from my first car in 1969 until a dealer pissed me off in 1990. Since then I've had Infinity, Acura, Buick, Toyota and Honda products. This experience may make me loyal to Ford once again. We'll see how the product holds up.

zrh2401

Nov 14, 2014

Kevin Swindall is a very knowledgeable and reliable man! I had a great experience. I just got my 2014 Focus Hatchback, so far, so good!

REW4360

Nov 2, 2014

After two weeks of shopping online, on the phone, and in-person; I found Hennessy Ford via Auto Trader. I located an F-150 that I was interested in, and proceeded to call the dealership to speak with someone in sales. I was transferred to Lee Tyler, who was very understanding of the fact that I was located 300+ miles away, and needed to get a deal done over the phone. We were able to reach a deal on the F-150 that I had called about, and we were also able to appraise and get a set price on my trade-in before I ever got on the road. Overall this was the most pleasant experience that I have ever had with any dealership. I think that it deserves note that I was told by multiple dealerships that "we can't make any decisions, unless you are here in-person". I will recommend all Hennessy dealerships to friends and family. Completely Satisfied with my purchase and experience. Keep up the great work guys.

rikc

Oct 13, 2014

Both Amber and Steve were a delight to work with! They were attentive to my needs and quick to answer all my questions. When I inadvertently left some of my possessions in my trade-in, they were helpful in retrieving them.

koppenhaveraj

Sep 15, 2014

Customer Service will either "make or break" a dealership. I know this first hand from my search for a Mustang after my car was totaled in an accident. I started my quest for a Mustang with my "hometown" dealer. During my visit, I felt like "chum" in a shark tank. Three salesmen were competing for my business at the same dealership at the same time! The Manager constantly paced back and forth and kept asking if the salesman had told us about this, and that....It was pretty crazy. They had 2 preowned Mustang GT's and one other 2014 Mustang in stock. I acutally found that this was the case with the other Ford dealerships as well. Selection was very limited. So between feeling like shark bait and their unwillingness to have the car transferred to their dealership until 72 hours after the purchase, I decided to discontinue working with them for my next vehicle purchase. I began searching online for other dealerships and actualy heard a commercial on the radio for Hennessy Ford and decided to check them out as they were just a few miles from where I worked. They had an incredible selection of Mustangs on their lot! I was looking for something that was in-between a base and premium and they had it! I worked with Ray and he was great! Zero pressure and no requirement to leave a deposit to hold the exact car that I wanted. I LOVE my Mustang and the purchase of this vehicle was the most stress free car purchase ever. Ray worked with me the day I picked the car up to walk me through all of the features and assisted with the setup of my Sync Services. He also reached out to me often after my purchase to ensure that I didn't have any questions about my car. Overall an EXCELLENT experience with Ray at Hennessy Ford!

RevRod51

Sep 13, 2014

Had been looking for a used Toyota Tacoma Prerunner crew cab since July. Found several online and rated them 1-6 to look at. When we arrived at Hennessy Ford Lincoln in Atlanta, we found friendly people willing to work with us but no hard sell. The truck was just what I had been looking for and the folks were great. Todd gave me his full attention during the sale and Reginald did wonders with financing, even got a three year warranty on a 2007 truck. Great people, great service during the sale and have reached out several times to make sure I am satisfied. Hennessey Ford Lincoln in Atlanta is a sweet place to buy a vehicle, new or used.

alanwmiller

Aug 29, 2014

Cash purchase so not difficult for the dealer, however they were very pleasant and listened to what we wanted. No hard sell - you dont need to tell me you are "not on commission" many times because I understood the first time.Steve is a nice guy and was very respectful of our time, needs and worked hard to make the deal happen. I hope he does well in the business

LORIMARX

Aug 1, 2013

Everytime we have dealt with this dealership we have a bad experience. Today my husband took his vehicle in to get an oil change (because Jiffy Lube did not have the correct filter) otherwise we would have not had them do a service on our vehicles. When my husband got into his vehicle after the oil change, he noticed some of his lottery tickets were missing. He reported this to the manager, with no apology. He also contacted the Police Deparment...unfortunately the police said they were not allowed to search the employees. Not only did they steal the lottery tickets, he had to pay for an oil change plus some other service which was not authorized. This dealership is one of the worst we have been to and will NEVER service any of our vehicles here.

cbowen48

Jul 5, 2013

I developed an out-of-warranty problem with all the power door locks on my '08 Escape. I gave the rating above because my service advisor (Pierre) was very attentive and worked me into the shop schedule without much delay. Additionally, he worked closely w/ the technician and the service mgr. to navigate through some unforeseen issues that surfaced along the way. Bottom line; communication was excellent and truthful; the quality of the repair was exceptional; and the price was very fair. I've used Malcolm Cunningham Ford personally and professionally for a number of years and will continue to do so.

AGGonzo

Jun 5, 2013

Went to buy a new car, upon arrival was greeted and treated very respectful until the deal was done. I traded in a vehicle that had a balance, MCF was very clear about what it was going to take on my end to purchase a vehicle. MCF told me they were going to pay off my vehicle, of course it was added into my purchase. IT'S BEEN A xxxxxxxx MONTH AND STILL HAVEN'T DONE WHAT THEY ARE SUPPOSE TO DO. getting nasty phone calls and letters from Lien holder of trade in vehicle. MALCOLM CUNNINGHAM FORD IS VERY DISRESPECTFUL. I WILL NEVER BUY ANOTHER VEHICLE FROM YOU AGAIN. I SPEAK NOTHING BUT BAD WORDS EVERY CHANCE I GET , TO ANYONE ASKING ME WHERE I PURCHASED MY MUSTANG. YOUR DEALERSHIP SUCKS. POOR CUSTOMER SVC. I GET THE RUN AROUND FROM YOUR BUSINESS OFFICE AND LOUIS. NEXT CONVERSATION I HAVE W YOU PEOPLE WILL BE , WITH AN ATTORNEY.

mopar9012

Mar 2, 2013

Went go to look at a 2008 f150 with 60K miles. DO NOT buy from here. The truck I looked at had a clean car fax, however when looking under the struck, the cross beam of the fram had a significant amount of damage. I know dealerships are not known to be up front and honest but that is terrible. They should inspect each vehice and make a note of any repairs they do not plan to fix. Some person who is not car savy is going to get ripped off by this delaership. STAY AWAY. For anyone wondering, it was the white 2008 f150 regular cab with the 4.2 v6 5 speed with 63k miles that had the structural damage with a clean car fax report.

acpbuckeye

Dec 27, 2012

The entire experience of working with both the sales and service staff at Malcom Cunningham is friendly, positive and purposeful. Everyone is focused on working to ensure that your experience is a good one and it is!

Sooners88

Apr 22, 2011

After searching for a new 2011 Ford Explorer for over two weeks and had to deal with some bad services from dealership such as Mall of Georgia Ford and World Ford Stone Mountain, Cunningham Ford in Doraville was willing to look outside the State of Georgia for the vehicle with the options that I wanted. They brought one back from South Carolina by one of their sales personel. Even with the high demand for this vehicle, Cunningham Ford continue to discount the vehicle where the other dealerships were sticking it to their customers by demanding MSRP pricing. They also did a terrific job giving me the best rates possible for my car loan. I highly recommend anyone who is looking to buy a Ford or Lincoln to checkout Cunningham Ford dealership first.