Herb Chambers Toyota of Auburn reviews

Jrmangini

Nov 16, 2016

The service was outstanding, stress free and overall a great experience. Jimmy helped book my first service appointment. He made sure my registration and sticker were completed before I left as it wasn't expected for another day but was ready ahead of schedule.I left my garage door opener in my trade in car and he called me to let me know I left it. When I arrived back to retrieve it he ran outside to my new vehicle to deliver it to me.I really liked the overall experience with this dealer and would recommend them to family and friends as I know they will be taken care with the same respect that I was given.

py51549

Nov 15, 2016

I have been a customer of Herb Chambers of Auburn for many years. The constant in all of my years of being a customer is dealing with Tim Dalton. Tim is very knowledgeable about the vehicles and the features and benefits of each of them. Because of this he can match the appropriate vehicle with the one that makes the most sense for my needs. He explains the lease process as we go through it and answers all my questions in a very easy to understand manner. I would think that Tim would be a role model for the sales force at this dealership. He has certainly earned my trust and respect over the years.Sincerely,Paul Yanka

Fergus

Nov 15, 2016

Imad and Kennedy made our car leasing experience so easy! We have been loyal customers for 10 years or more. It is great to have a hassle free experience and get a great deal. We have quite enjoyed our visits to both the show room and to Martin in the service dept. Looking forward to putting a lot of miles on our newest vehicle.

Carla

Nov 12, 2016

I Just Want to Say Thank You to David Egland for helping me find the Car I was looking for. David made Everything go Smoothly with Buying my Toyota Yaris. Thanks Again..CBS

John Hickey

Nov 11, 2016

Marque Hoenig has been my contact/salesperson for what will be my 4th lease vehicle. He is honest (refreshing in a salesman) and he has helped me through the process, so it was more of a friendly conversation than a sale.

greg.hikel

Nov 10, 2016

Jimmy Eldean is the greatest salesperson I've ever met and had the pleasure of working with. He is always attentive and providing me with accurate information form the type of vehicle I chose, to taking advantage of the leasing program due to the fact that I travel limited miles. He explained all the details of the RAV4 including the remote start and syncing my cell phone. He was always there with a smile, hot coffee and cold water. I really appreciate him and look forward to working with him.

Randomguy

Nov 10, 2016

Wael was a great help in finding a vehicle with great reviews and a great Carfax history, he really knew his stuff and helped out a great deal.

Hillarymac

Nov 9, 2016

My car was totalled, I decided to lease a car instead of buy one. Both of my parents have bought/leased cars through Tomi and he came highly recommended. He treated me very well explained everything to me very well. He is very professional yet very caring about his customers. I would recommend him to anyone I know considering a lease or purchase.

ToyotaTacoma17

Nov 9, 2016

I ordered a vehicle back in early September and had a smooth experience with negotiating a trade in and new vehicle purchase. Everyone I interacted with during the process was friendly, respectful, and did not try to take advantage of the situation despite me being a young car buyer. While waiting for the vehicle the internet sales representatives and my sales person were always quick to answer any questions or provide updates on the vehicle status. Once the vehicle arrived, the whole process through finance and vehicle delivery and registration went well. If you are an educated buyer and would like to avoid the hassle at many of the other Toyota dealers in the area Herb Chambers is the place for you. Excellent customer service!

Junior17

Nov 8, 2016

This young man provided me with outstanding service. I did not come in with intentions of buying a car, I was doing a little bit of window shopping for a future purchase. Francisco not only provided me with information about the vehicles I was interested in, but he insisted on telling me about all of the features of the car inside and out. I was honestly amazed he wasnt reading from the manual. He is very knowledgeable about cars and made me feel very comfortable talking to him. When I return to make a purchase I will most definitely seek this young man to assist me. Cars do not make the dealership. Its professionals like this that make it all worth it. I felt safe and im good hands , I didnt feel like I was being ripped off or get a bad vibe like I do with other salesman

Bswope267

Nov 6, 2016

I recently bought a pre owned RAV4. Justin made the process extremely easy. He's very knowledgeable and helped me find the exact vehicle to fit my budget. Matt in finance did a great job making sure I got the best rate

Brian25

Nov 3, 2016

Herb Chambers Toyota of Auburn is a great place to shop for your next vehicle. This dealership has created a great team of knowledgeable and friendly people in every part of their customer service. This is why we returned to lease our second vehicle this year from Herb Chambers Toyota. We'd like to give a special thanks to our sales person Monish who walked us through both leases. Hey guys don't change anything.Brian

Pikachu

Nov 2, 2016

Monish was the man to go to. He crushed it. He helped answer the questions I needed. Hopefully he willGo for a ride in the new whip. Kid is boss status.

Aviva

Nov 2, 2016

We are very happy with the Rav4 we leased. This is our first lease and Anthony walked us through the entire process. Usually the price negotiations are very stressful for us. Anthony's good nature and humor took away all the stress. Anthony was recommended to us and in turn we recommended Anthony to a good friend who leased a car from him.

carln

Nov 2, 2016

I purchased a new 2016 Toyota Corolla in May of 2016. On November 2 i brought the car in for 10,000 mile service. Chan Nguyen made the service appointment on November 1. Chan is a gem-friendly, professional and responsive. Full service was completed in an hour. Alyssa Baril completed the service appointment that morning. She has always been fabulous and professional. She answered all my questions and did a complete overview of the service performed. Dan Bortolussi and Jeffrey Krasner should be very proud of their employees! Thank you all Carl Nelson

TomNguyen

Nov 1, 2016

I've been coming here for about a year and half for service on my Camry. I would recommend Chan Nguyen in the service department. He is very knowledgeable and skillful at what he does and overall has a great personality. If you ever need help, Chan is the person to go to.

Slm345

Oct 31, 2016

I loved buying my RAV4 from this dealership. Right when I drove in Jimmy was there to take care of me. He is the best sales man I have ever dealt with and am glad he was the one to help me. Thank you so much for the expletive Jimmy and staff. I would recommend this dealership and will be back!

Taylor Mason

Oct 31, 2016

Justin helped me find my dream car. He went above and being with excellence and professionalism. I had a lovely experience thanks to Justin.Thanks Herb Chambers!

TerryC

Oct 31, 2016

Dhimitri Lako found me the great car that I was looking for with a great price. He got me good value for my trade and handled the whole transaction with professionalism and grace. He took care of everything without any delays. I love my new car.

Tony

Oct 31, 2016

I've been here several time for both sales and service and each time is fantastic! Kennedy is a top notch sales consultant and I bring all my family to as well and Chan in service is my go to for anything! I highly recommend them for anything you need!

Wasajeeper56

Oct 31, 2016

Justin in sales and Chris in finance made my car purchase/lease stress free! Kudos to a dealership where I didn't have to spend HOURS in a day to choose, purchase and literally drive away!!

Jackie642

Oct 31, 2016

I recently perchased a new vehicle from Herb Chambers and Matt was my salesman. He was very helpful and made everything easy. I would recommend to anyone to go see him.

Rieldeal

Oct 31, 2016

Justin was my salesman and he did an awesome job, he was very knowledgable about the Toyota Hylander! He was very polite as not to bash/bad mouth the competitor SUV's that I was comparing to the Hylander.

Sam1999

Oct 31, 2016

I was so excited with the he purchase I made with JImmy! I am so happy with my Subaru Forester and am glad that Jimmy was the sales man I dealt with. He is such a kind and knowledgable person. He made sure I was happy with my purchase and that I was knowledgable about it. I left the dealership with all my questions answered and was excited driving my new car! I recommend this dealership and especially having Jimmy as your sales person. Thank you so much Jimmy and staff!

Amanda1009

Oct 31, 2016

I recently brought in my RAV4 for service. I dealt with Chan Nguyen and he was extremely pleasant to deal with. He was very helpful and throrough in the explanation of what was done to my vehicle. I most definitely will bring my vehicle and other vehicles in my family back to herb chambers for service. Jeff Krasner the service manager is also so nice whenever I go in for service. Herb chambers is definitely the place to bring your vehicle.

dom396

Oct 31, 2016

The staff was great to work with Anthony Murgo went the distance for me,the truck was very well explaned to me by ANTHONY when it was delivered to me.

Don H.

Oct 31, 2016

We were a bit apprehensive about purchasing a new car from a dealer who was so far out away from us and out of state at that, almost an hour away from our home in Connecticut. However, we were able to get the car we wanted at the price we were willing to pay and the process was flawless including bringing in the car from another dealer north of Boston then registering it in Connecticut and delivering it to our doorstep.We already knew what we wanted when we called Herb Chambers Toyota looking for pricing. We did most of our negotiating over the telephone. Sales person Francisco Ardon managed the process for us so that we only had to confirm the details and sign the paperwork when we came for our visit. Our only criticism is that we spent too much time at the dealership waiting to finalize the financing paperwork. Toyota was offering promotional interest rates which attracted a lot of interest and that seems to have caused a bottleneck in the financing office. Still, it was worth the wait for a terrific rate and, once we got into the office, things went quickly and we were on our way. A couple of days later Francisco met us at our door and handed us the keys. Before he left he patiently walked us through the operating instructions for the various bells, whistles and safety features of our new Rav4 Hybrid. This review page does not offer a place to rate our new Rav4 Hybrid but it deserves five stars of its own.

Eric Cardenas

Oct 31, 2016

wanted to write this review for anyone who is going to be looking to buy a vehicle in the future from Herb Chambers Toyota of Auburn. I recently purchased a 2016 Toyota Tacoma. The best part of the whole process was not having to deal with a pushy salesman. I delt with a gentleman by the name of Matt Parzych. During my search for the best price/ vehichle, I delt with alot of salesman, from other dealerships who just gave you that feeling of not wanting to help you , but just put you into an expensive vehicle that wasnt interested in. Not Matt. I never felt any pressure once. He was very genorous and professional and listened to what I had to say without always trying to convince me otherwise. I would recommend anyone going to this dealership to ask for Matt Parzych. Trust me, you won't be dissapointed.

gem022

Oct 31, 2016

My wife and I have purchased from this dealership before, and didn't hesitate to return for our two new trucks. Justin was knowledgeable and very helpful in negotiating on our behalf. The entire staff made this another no-hassle experience!

Gene , 2010 tacoma

Oct 31, 2016

I called the Service Department and Chun picked up , I asked him about the recall that I had on my car and what they could do about it , he was very professional on the phone and right away set me up an appointment the same day , got there about an hour latter and in about 1 hour everything was done , He also recommended my tires to be rotated and balanced , couldn't be happier , Chun got it done so quick ! Thx Chun u made my day, keep up the good work .

Arnold Goldstein

Oct 30, 2016

I begin my review with Jimmy "The Whiz Kid" Eldean. An outstanding individual who is bright, knowledgeable, articulate and caring whose motto " We will make it happen"reflects his philosophy and attitude.attitude. toward the customer. This is my third time out if the box with Jimmy and the experience in working with him has just been delightful.Additionally, kudos to Daniel Bortolussi the manager for running an outstanding dealership. He has never failed to stop by and say hello when I am there for service or the leasing of a new vehicle.I would be remiss If I did not mention Shawn Merrick who completed the transaction smoothly and efficiently in rapid time. A real professional.Of course I stopped by to say hello to Jeff Krasner who runs a wonderful service department and I already have my six month service booked with Alyssa Barile.In the final analysis dealing with the Chambers organization is like dealing with family. It is truly a wonderful experience.

Itzdaniel520

Oct 30, 2016

Went in to herb chambers for a service for my Toyota 4runner. And was greeted by chan nguyen. He was very polite, always had a smile and his customer service was top notch. My experience here was 100 times better than other places I have been to in the past.

jaybrown

Oct 30, 2016

This was probably the best experience I've ever had purchasing a Toyota Highlander with the help of Jimmy Eldean. He stuck with me throughout the whole process, made sure I was receiving the best deal, and had all of his attention on me. He's amazing!!!

Sonny

Oct 29, 2016

Excellent and exceptional service provided by Samantha Tetreau, Tony Choun, and Chan Nguyen. I can always count on them to get the job done!

George Hammill

Oct 28, 2016

Forgot to Rate Fouad Faris, I was totally satisfied with the dealership and Fouad. and all the other personnel involved. I would recommend Herb Chambers to any one that asks.

Tony Forzaglia

Oct 28, 2016

Once again I had the pleasure of purchasing another Toyota from Herb Chambers Toyota of Auburn, MA. This is my third purchase in the last year. The team at this dealership is simply awesome. Everything from my trade to financing to delivery of the vehicle was stress free and a feel good experience. Jimmy Eldean and his manager Dylan Hoang were extremely helpful with my purchase decision. I have purchased a Highlander and RAV4 as well as a used Honda and have been very satisfied with these Vehicles. The dealership is very friendly and professional and always make me feel like a valued family member whenever I visit their. The service department has been awesome to work with as well.

Bri1

Oct 27, 2016

My wife and I just bought our second RAV 4 (we now own two) from Herb Chambers. I was very happy with the way we were treated by Kennedy Lidonde and Mike Demers and how quickly Kennedy was able to get things done for us. But, the real reason we bought another car from Herb Chambers is Chan Nguyen in the Service Department. He has a great personality and is always willing to help us out with a smile. I cannot say enough great things about him.

Gordon Garrison

Oct 27, 2016

Kennedy knew what I was looking for, had my old car evaluated and had a test drive ready to go. I don't think it took more than an hour. Great working with them

Lina D' Annunzio

Oct 27, 2016

I purchased a used Rav 4 here and I was satisfied with the service except I didn't like the long wait, 4 hours the first day and almost 2 hrs the day I picked up the car.I have to say that Francisco Ardon who although was not my sales man was very very helpful in explain and demonstrate how the car needed to be handled, I really liked and appreciate that.L. D' Annunzio

jvargas82

Oct 26, 2016

I was interested in trading in my Toyota Venza and all I had to do was visit Herb Chambers Toyota in Auburn MA. Without any issues I was able to walk out with a brand new 2016 Toyota Highlander with the perfect color and fully loaded. They have great service and a friendly atmosphere. All my questions were answered. They have outgoing Employees with great people skills full of knowledge who actually care about what the Customer wants. Truly happy with the results and with my dream car and. If you are in need of a new vehicle, go to Herb Chambers Toyota of Auburn MA and speak with Matt Parzych and Tomi Tsitsos for great service, you will even get a water, hot chocolate, coffee, or a delicious ice cream sandwich while you wait for your paper work to be done! Overall great Service.....Go check it out you wont regret it!

Grangerc0820

Oct 25, 2016

I purchased my last 2 vehicles from Matt at Herb Chambers Toyota. His attentiveness, willingness to help and expertise on all Toyota makes and models make it a smooth and enjoyable experience every time. Thank you Matt!!

Mark*8124

Oct 25, 2016

It was great to go to a dealership where people were there to help you in any and all ways. It truely felt like you were part of the family with the person that was helping me, Anthony Murgo to everyone that worked there making sure I was being helped. Toyota of Auburn went the extra mile with everything. They helped with getting me in the right crucial to talking finances to making sure the truck looked immaculate driving off the lot.

mattypforgold

Oct 25, 2016

Matt Parzych was so very polite and knowledgeable. He made me feel comfortable in my decision to buy a Toyota. Always a Chevy guy until Matt thoroughly explained to me the benefits of a Toyota.

Said1

Oct 25, 2016

Mike and David were very helpful when I returned my leased car. They even helped me cancel my car insurance. Above all of this, they ask on of their staff to give me a ride home. I got the same 5 stars services during the start of the lease from Imad and from the service team during quarterly car maintenance services.

Yevgeniya Yaluner

Oct 25, 2016

I recently bought a vehicle at Herb Chambers Toyota of Auburn. One of greatest experiences I had! Sales associate, Mateo Lako literally did something unimaginable for me. My credit is not in the best shape after divorce and I am on the budget, however I had to admit, I am pretty picky when it comes to my car. So imagine my surprise (in a really good way) when not only Mateo found a car for me that I like a lot, but they were able to get me in the paymen I can easily manage! I know it was not an easy task. I would definitely recommend to come see Mateo if you are in the market for a vehicle!

Alan R

Oct 25, 2016

Everyone at the dealership was helpful and friendly. They were cooperative in every way. But Anthony Murgo was the star. Like a grandfather that you love to see on sundays, Anthony was the best. Even his co-workers loved him as they all mentioned when they passed him. Anthony is the most valuable player on the Chambers Toyota team. I check in with him whenever I have the car serviced.

Carcarcar

Oct 25, 2016

Matt Parzych did a great job making the purchase of our new Rav 4 a fun and easy process. His professionalism shined through in his demeanor, his knowledge of his products and in his overall great attitude and willingness to help me and my wife find the vehicle that was just right for us. Thanks Matt. We'll be reccomending Matt Parzych and Herb Chambers Toyota Scion of Auburn to all of our friends.

Elena Shyta

Oct 25, 2016

Dhimitri sells with integrity, and he is always open and honest. I will only buy my cars from Dhmitri in the future. Love my Nissan Rogue

Fifty and Fabulous

Oct 25, 2016

When I go in for service, Lori Ann, Chan, and the UK Elvis are always caring and prprofessional. I enjoy touching base with my sales rep. Anthony, who has a great sense of humor and always gives me a great recipe, t0he latest...Pop Overs. What a great dealership. Can't wait for the new build and cafe. I also received a referral check when I brought my son in to buy a car from Anthony. Thank you Herb!

Don289

Oct 24, 2016

My husband and I returned to Herb Chambers of Auburn because we have always had great customer service there. This time, we dealt with Justin, and he took the time to work with us and help us find two Tacomas with all the options we were looking for! We are very happy with the trucks, and will not hesitate to return for our next ones!

Greg123

Oct 24, 2016

I recently leased a 2016 Rav4 from Herb Chambers Toyota in Auburn. This past week I also decided to trade my old pick up truck for a 2017 Tacoma. I must say the people over at Herb Chambers are the best! All of my questions and concerns were answered and my vehicles are terrific. I have had the chance to deal with Matt P. and Tomi on several occasions and they are the best!

Gus

Oct 24, 2016

Every person I was in contact with was very helpful through out the whole process. I only wish it could have been a little quicker.

johnw

Oct 24, 2016

The other people involved made us feel like we were taken advantage of. We have worked with Andy in finance in the past and he was wonderful but this experience was not the same. We have also referred other people to this dealership in the past but are reluctant to so in the future. This was our third purchase at this dealership.

Trish and Jim

Oct 24, 2016

Today we purchase our 4th vehicle from Herb Chambers Toyota of Aburn. Kennedy was our salesman, very knowledgeable with the vehicles we were looking at, always with a smile, made us feel no pressure. Imad the Sales Manager , also an important part in our purchase, we could not have finalized the deal without him. Customer satisfaction continues to be very evident in how this dealership does business. We are very happy with all the people involved in our purchases at Herb Chambers Toyota of Auburn, and would recommend this dealership to anyone looking for a positive experience in car or truck buying.

John Durocher

Oct 21, 2016

Would like to give kudos to our salesman Kennedy Lidonde, never any pressure never rushed us as we were looking at many different vehicles. once a purchase was decided, he walked us through all the details and when we went to pick up the vehicle scratches were present on the drivers side door Kennedy called in a person and I went in a few days later to have the scratches buffed out, all arranged by Kennedy himself, He absolutely went above and beyond to satisfy us. Would refer him personally to all our family and friends. Herb Chambers needs more sales people like him.

Minnie

Oct 21, 2016

Justin and Herb chambers were a pleasure to work with! I plan on going back for our next vehicle! I highly recommend this dealership to anyone looking into a Toyota !

neilt

Oct 21, 2016

Curtesy, Efficient and Knowledable best sums up Herb Toyota. Justin was a great help and was able to close the deal quickly and get us the car registered and on the road right away.

macdoozer0691

Oct 16, 2016

It as always a great experience working with Marque Hoenig. He is very knowledgeable on all the vehicles and if he doesn't he will get answer for you.Marque is honest,and he has even talk me out of buying to save me money.

Bronson Lyons

Sep 28, 2016

I was impressed with the service Tomi provided. He was courteous,professional,and also knowledgeable. Thank you! My Toyota Tacoma is a very great truck. I love it.

cpaleo

Sep 27, 2016

Tomi Tsitsos was wonderful to work with. He made sure I drove every make and model of SUV to see which one was the best fit for me. He and Shawn Merrick were wonderful to work with. Thank you Lauren for bringing me back in. This is my second purchase from Herb Chambers of Auburn.

Pamtebo

Sep 27, 2016

I went prepared not to buy a Toyota, nevermind a 2016. Great experience! Professional , courtieous the whole staff. Tomi took extremely good care of us. He listened , explained and educated us in the product. Tomi has a wonderful personality and is compeling in his sales ability. Convinced my husband and myself to buy a 2106 Corolla that very day. Very rare for us to do a decision like that the same day.

Bob Oakes-WBUR

Sep 24, 2016

I have known Marque Hoenig since 2006, he is a first class guy! In 2006 I purchased a Toyota Prius from him at Herb Chambers Auburn. All the years between whenever I've stopped in for my regular service he's always had a friendly word. Finally at 325,000 miles the Prius is near ready for retirement, as is another car we own, we naturally came to Marque for help looking for a vehicle. The entire process was honest, fast, efficient and actually a pleasure. We chose a late model Corolla. Because Marque made it so easy, we are very pleased with, and confident in the car. If you are looking for a vehicle, go see Marque Hoenig at Herb Chambers in Auburn.(And when the Prius is finally retired, I will buy another, from Marque!) Thanks, Bob Oakes

Joe13

Sep 15, 2016

Herb Chambers of Auburn is a very professional and courteous dealership. Highly knowledgeable Staff and easy to do business with. Salesman Jimmy Aldean made this purchase a pleasure. He stays with you throughout the whole process and made sure we were happy! A high recommendation to buy your next car here.

Victor Depaz

Sep 14, 2016

I have been knowing Marque since 1999 when I got my first car. Since then I always go to him when I want to buy a new car, he always tries to do his best to help out with one's decision.

MegK

Sep 12, 2016

I recently inquired about the 2016 Rav4 models... I met with Kennedy Lidonde. Right from the start he was awesome!! Very friendly and he knew what he was doing. Any questions that I asked he had the answers . It was a pleasure to work with him and a great experience !! I would definitely do business there again.

pdipadua

Sep 1, 2016

After looking at all the negative reviews (which I wish I had done before I went there) I can't believe that Mr. Chambers would allow his reputation to be destroyed by such scheming, dishonest, and down right deceitful sales staff. If this is a representation of the way you do business, then I would imagine all of your dealerships are just as bad. I know you will say that we have a lot of good reviews, but even 1 bad not addressed review is to many. You can put us down as another unanswered bad review. We open the page, we see that you're donating to the Jimmy Fund so we know that you have heart, do the right thing and address the concerns of the people that have been hurt by your dealership.

MAC

Aug 25, 2016

I purchased my second truck, a 2016 Tacoma, from Herb Chambers in Auburn. Sales Consultant Anthony Murgo and Sales Manager Michael Demers were exceptional in finding my vehicle and getting it ready for me. They made the process easy and hassle free. When I need my third vehicle I will be coming back and that speaks for its self. I also have had exceptional experiences with the Service Dept. and would like to thank Service Manager Lauriann Tambone. She makes sure you are informed, things get done and done in a timely manner. It is because of these good people I will continue to purchase vehicles from you and have my service done by you. Job well done.

JMB0921

Aug 17, 2016

Excellent customer service! Professional and a wonderful experience overall. Dhimitri was friendly, responsive, and knowledgeable answering all questions. I will definitely return for all of my future vehicles purchases!

Toyota best

Aug 16, 2016

I have purchased 3 new trucks from Herb Chambers Toyota/Scion of Auburn and I can honestly say I have never had a easier purchase of a new vehicle. In addition my 2 daughters have leased 3 new vehicles with the same, outstaning level of customer satisfaction. I worked with salesman Anthony Murgo and he was extremely courteous, and answered all our questions in detail. He made the selection and purchase process fun and easy. He is a true professional and I highly recommend him.In addition the tone of the dealership is set at the top by General Manager Dan Bartolussi. I can't say enough good things about the customer service and they make every effort to get you the best possible price, with no exception. It doesn't stop in sales either, Jeff Krasner service manager has the same exacting standards, "please the customer"I can honestly say my entire family is now committed to Herb Chambers Toyota of Auburn for all of our vehicle needs.RespectfullyAndy Borraccino

1927ms

Aug 16, 2016

Matt is the best car sales man I have had in my 50 years of buying new cars .I planed on just getting a price but liked Matt was so caring I purchase a new 2017 Toyota AXLE beautiful car Thanks Matt for all your help .

Rich2016

Aug 12, 2016

I just picked up my new Tacoma and the purchase was a great experience. Matt Parzych was extremely professional, caring, and helpful in meeting my needs. Got a great truck thanks to Matt fighting for the best deal. He is truly a credit to Herb Chambers Toyota of Auburn.

MattY

Aug 11, 2016

Herb Chambers Toyota did a great job selling me a new truck. They were efficient and knowledgable in delivering what I was looking for. I would highly recommend them if you are looking for a Toyota. I worked with salesperson Dhimitri Lako who I would also highly recommend. 5 star experience all the way around.

marymac277

Aug 8, 2016

I despise the car buying process, and most aspects of the experience--but Marque Hoenig makes it easy. We're lucky that we work directly with Marque, and I appreciate his efforts tremendously. He never pressures, he simply takes the wishlist you present and turns it into reality. He's an expert on the nuances of a vehicle's features, and takes the time to be sure you know what that weird button under the steering wheel does before you drive off. Herb Chambers Toyota is clean, well maintained, and there's always a flurry of activity. I find it overwhelming to have so many sales staff floating around, but it also means you're not left to get lost in the huge selection of options. (There's also ice cream!)I rate HC Toyota 5 stars, simply because Marque represents the organization so well. We did work with another individual who had less sophisticated sales tactics, and came in as the "heavy" to close the deal. I find that insulting, honestly. I understand the strategy in negotiations, however I am also a firm believer in treating people with respect and integrity. Marque has certainly earned that; his peers should learn from his example.

heatherfoley.avon

Aug 4, 2016

I have personally purchased 7 vehicles from Herb Chambers Toyota in Auburn over the last 5 years. Now I know that sounds deceiving so let me explain.Five years ago my husband and I bought two cars from Toyota. One being a brand new 2011 Toyota Camry and the other being a 2008 Pre-Owned Toyota Certified Chevy Impala. Two months after purchasing our vehicles my husband was in a major car accident with 15 other vehicles totaling his Impala. I immediately called Toyota to see if they could help.Toyota did not just help us with the purchase of another vehicle but they went a step further. We had no rental insurance at the time and were in desperate need of another vehicle. It took 3 weeks for the insurance companies to figure out how to settle the accident leaving us with a very uneasy feeling. Toyota gave us comfort throughout the entire process providing us with a rental car, free of charge, for 3 weeks. Now keep in mind they had no idea if our next purchase would be with them. I dont believe you could get that loyalty from any other dealership. I would almost bet my life on it. Naturally, we purchased our next car with them. We purchased a 2008 Pre-Owned Toyota Certified Camry for a great price.My mother, who has never really had a good vehicle, was in need of one. I told her I would help her but only if she went to Toyota in Auburn. She agreed. They found her a beautiful 2011 Pre-Owned Toyota Certified Camry for a great price. She still currently has this vehicle and loves it. Dhimitri Lako was our salesman for this transaction and we would highly recommend him.Now sadly, we live in a world with ever changing technology. Because of this cars tend to seem older much faster than they actually are. Plus I have to admit, Im a bit of a diva so maybe I use that for my excuse. We decided to purchase another vehicle, trading in the 2008 Pre-Owned Toyota Certified Camry. We purchase a brand new 2015 Toyota Venza XLE. I love this car and again for a great price. Next my sister was then in need of a car. She had never purchased a car from a dealer before. Knowing our experience with buying vehicles she called me for help. Again we purchased her car through Toyota. She purchased a brand new 2016 Toyota Camry yet again a great price and she loves it.Now I love the Venza, and am very sad to see it go, but again, Im a diva. For me, the bigger the better, so we just purchased a brand new 2016 Toyota 4Runner for an amazing price. Mateo Lako was our salesman for this transaction and for as long as Mateo is there we will be making sure our sale goes through him. Not to say they are not all qualified but Mateo especially understood how our relationship has been built over the years with Imad and Andy. He understood we have a need to work with them directly as it gives us comfort in our sale. Stephane Jovin also assisted in this transaction. He is fantastic to work with. He had a great sense of humor and understanding of our needs just like Mateo. I take comfort in the fact that they say they only work like this for us making us feel extra special to them. Im not sure how true that statement is but it makes us feel good.With that said, behind every great purchase, behind every great price, behind every great company is the hard working employees that make it all possible. I cannot stress enough how great this Toyotas staff is. From sales to services we are always satisfied. Over the last five years, we have worked with Andy Xhacka and Imad Benelkour when purchasing our vehicles. Imad and Andy are what keep us going back time and time again. Not many people can say they trust a dealership, and I would be the first to admit that if it werent for Imad and Andy. I truly believe they have the customers best interest at heart while at the same time building great relationships with customers for future purchases for Toyota. The comfort level with Andy and Imad cannot be put into words but I will say they have become family to us.On a more personal note, we recently purchased a house and as a result of we have acquired quite a bit of debt. With all the extra spending our credit scores have taken quite the hit. This resulted in us having a hard time getting approved for the auto loan for the 4Runner. Andy worked diligently trying to get us approved with the best APR possible. When we couldnt get approved for the full amount Andy and Imad worked side by side with each other trying to make it happen. When it seemed like there was nothing left to do Imad went to bat for us with, who I call, The Man Behind the Glass, who I can only assume is the Executive General Manager of this location. He told Imad to write up the paperwork and that they would contact the bank to get the deal done. Though we had our doubts they were able to get it accomplished. We were able to get our 4Runner with no money down.It makes my family feel like we are family to them. That we can trust them whole heartedly to have our best interest at hand. We will never go to another dealership again. With that said, Imad and Andy we will follow you wherever you may go, so lets hope for Toyotas sake they hang onto you for as long as they can.Lastly I cannot leave out Alyssa Baril. She is in the service department. I brought the Venza in for an oil change last weekend and she made it a point to say hi to me by name. I got in the car with my husband saying I love Alyssa and said hi to me by name. It;s just nice to feel special when we walk in. My husband was funny, he says I dont think she knows my name and I said I dont know about that. Later that day we went up to pick up my car and buy the 4Runner. Chris, my husband, and Alyssa happened to cross paths and she said hi Chris. I know is sounds a little crazy but it is just one more thing to make us feel like family. Especially knowing how many customers she sees a day. Alyssa, thank you for all your help over the years. You have been very good to us as well.In closing, thank you all for your support and loyalty to us over the years. We will recommend you time and time again.

Melissa

Aug 3, 2016

Ive purchased 2 cars and referred one close family member. Mike D was able to provide over the top customer service every time. He has this unique ability to find just the right vehicle that you want and work with your financial budget. No matter the situation he makes it work if its in your best interest. He is that person you can trust to tell you "it doesn't make sense" if doesnt make sense. Honesty and trust in a car sales person?? See Mike D!!! Chris in financing, closed the deal. He made all the financial paperwork effortless. Was able to explain every number. Was personable and made sure I was confident and had no questions or concerns before leaving. My most recent purchase has been my best experience yet. Keep up the great excellence guys!Your VIP,M

yup i like it!!

Aug 3, 2016

we emailed around trying to get the best deal they said "come down with anything you have in writing and we WILL match or beat" well we go there and that was not the case. they took $1000 off the msrp. We got out of work early sat in traffic and they did nothing they said they would. The GM came over and we explaned what happened he said " well we dont know who told you that" I should him the email "oh she is new we will speek to her" as we walked to the car I saw the girl who had her picture on the email I asked her her name it was her I asked her how long has she been working there she said "almost a year." So they lied AGAIN!!! I would really look into what they are saying to you for they wasted our time and Im sure they will waste yours!!! I will say we did get the truck we wanted in southern NH they beat everyones price by $2500.

Aimbelina

Jul 26, 2016

Great experience with this salesperson. Highly recommended. Worked hard to get everything ready and always with a smile! Thanks Matt for everything you did! I am so happy with my Rav4!

Michelle F

Jul 22, 2016

Matt P was fantastic- got me exactly what I wanted and made the entire process stress-free which is usually unheard of when you're shopping for a car. Would definitely recommend him and Herb Chambers of Auburn to others.

michelle f

Jul 22, 2016

Matt P was fantastic- got me exactly what I wanted and made the entire process stress-free which is usually unheard of when you're shopping for a car. Would definitely recommend him and Herb Chambers of Auburn to others.

PB1959

Jul 16, 2016

Matt P thanks for doing an awesome job at salesmanship. I know I was a tough customer but you met all my requests and I drove away with a fine auto. I would recommend this dealership to anyone, and suggest they talk with you and Stephon. Thanks Herb Chambers for having two great salesman in Matt P and Stephon. I give a big atta boy to both these guys.

Mwil

Jul 13, 2016

Ricardo Shands was knowledgeable, accommodating and listened to what we needed and took the time to find us the right vehicle for our family and met our needs

Gilbert Ville

Jul 8, 2016

I brought my Toyota 4Runner in for its last "free" service at 25,000 miles and while at the counter I asked Alyssa what the next service would cost. She said $239 and the 35,000 mile service was even more!!! What? You've got to be kidding! She explained the filters were expensive. I mulled this over in the waiting room, looking up the cost of filters on my iPad. Within 45 minutes she was back with bad news: I needed an engine air filter, $37, and a cabin air filter, $60. I declined.The cabin air filter, Toyota brand, is $20 online but better ones are $11. Open your glove box, there is a plastic tray in the back, pull it out, remove the filter, put the new one in, replace the tray, put all the stuff back in the glove box, close it. I have a video of my four year old granddaughter doing this in one minute ten seconds! I gave her $5. The filter was $9.84. The engine air filter is under the hood. Four metal clips off, housing off, old out, new in, clips on, hood down. About a minute. Filter: $14.40.Herb Chambers Auburn insulted my intelligence by quoting me ridiculous prices. Anyone paying these should have their head examined. Kennedy Lidonde sold me the car, nice guy, but I won't take his calls nor emails.I will never return and never buy another Toyota because of this experience. They will never see this vehicle again. If I need warranty service I will go to another dealership.

Kristine & Eliot Rodriguez

Jun 30, 2016

I want to thank Mr. Monish Naicker today, for making it possible to get my "DREAM" car. My husband and I purchased a 2016 Toyota 4Runner..... THANK YOU THANK YOU!!!! Monish you have made me the happiest girl alive..... Toyota Herb Chambers of Auburn you have a Gem in Monish at your dealer. He was so nice, considerate, and humble and most of all patient. Not your typical arrogant salesman. He has good customer service skills, and makes it his priority to get you what you want. Thank you Again, your amazing at what you do!!!!

bluesky2014

Jun 27, 2016

This is the second time daily with Kennedy Lidonde and Stephane Jovin at Herb Chambers Toyota of Auburn, MA. They both are knowledgeable and helpful, their professionalism and sense of humor was greatly appreciated like always. Kennedy and Stephane went above and beyond my expectations by fulfilling my needs and concerns without rushing me into a quick sale. I highly recommend Kennedy and Stephane to anyone who is considering purchasing or leasing a Toyota, they are a Five Star team.Sincerely,Michael Donald, (Happy Toyota Customer)

gunner

Jun 24, 2016

we thought it was time we purchase a new vehicle --always happy with toyota--saw listing of what we wanted on web and met jimmy eldean at the dealership inauburn--he was extremely helpful and courteous--made a very pleasant buying experiencewould certainly recommend him as sales person to see .....peter and claudia

Max's mom

Jun 15, 2016

Anthony and Shawn could not have been more helpful in assisting me with getting out of a lease and into a new car. Everyone at Herb Chambers was extremely nice and kept in communication throughout the process.

Charm vs. Integrity

Jun 11, 2016

Met a very charismatic car salesman "Tommy" at this dealer almost a year ago. He seemed to work hard. We were looking or a clean used SUV. He found a little Nissan at a Chambers dealership in Rhode Island and had it shipped to the Auburn store. He extracted a one hundred dollar deposit from us sight unseen with a guaranteed refund of our $100.00 deposit' if we did not like the vehicle. He called the next day and said the vehicle arrived at the Auburn dealership. What arrived had a trashed interior. We declined to purchase that vehicle yet continued to call "Tommy". After many weeks when he was not able to produce a suitable vehicle we purchased elsewhere. I HAVE BEEN CALLING AND ASKING FOR OUR DEPOSIT BACK FOR FOR OVER A YEAR! Each time I call I am quoted office policy, or assured that someone will return my call, or told that no manager and no salesman is available- but I may leave yet another message. In other words I am being cheated for only $100.00. CHEATING IS CHEATING! AND WHO WILL CHEAT WILL LIE. This dealership is tainted with poor integrity.

Mcor

Jun 9, 2016

This was the easiest car buying experience I have ever had. The salesman (jimmy) that assisted me was amazing! What a pleasure! I highly recommend Herb Chambers Toyota in Auburn. This was a no pressure experience and I think very highly of the staff that I worked with.

Misty's Mom

Jun 9, 2016

My husband and I were looking for a new car. We searched the inventory for the best fit. Jimmy Eldean met us at the door and from then on, it was the most positive experience we have had in purchasing a new car. He was polite, informative and very personable. We had a rental car until the new car was registered. Dylan came over to ensure we were ok and everything went very smoothly. We purchased a RAV4 Hybrid and we couldn't be happier.Andi took care the financial end of the deal and was a pleasure to work with too.Thanks for the great service, friendly atmosphere and very helpful and knowledgeable staff.

larosejonathan

Jun 1, 2016

This is by far the best dealership I have ever had the pleasure of working with. I have purchased 3 vehicles and helped my grandmother purchase hers as well. Kennedy in sales and Shawn in finance are absolutely amazing this is the first dealership that I have ever done business with more than one time. Thank you guys so much and u guys better figure out how to help me when I go to Arizona because I would hate to find a new dealership. What an amazing team.

Natarsha

Jun 1, 2016

Tomi Tsitsos was an excellent salesman. This was my second purchase from him and I would highly recommend him to anyone. His professionalism was outstanding and I would not hesitate to contact him in the future. Thanks Tomi!

DTM

May 30, 2016

Tim Dalton makes buying a car a pleasant and easy experience. His helpful and professional manner is a credit to the Herb Chambers company.This is the second car that Tim has sold us and we will recommend Tim to our relatives and friends who are thinking of purchasing a car at Herb Chambers.

Matt2016

May 28, 2016

I worked with Tim Dalton to buy a used car from the Toyota Auburn dealership. Tim was friendly and professional and quickly got the paper work finished, Also the Finance Manager Monica Keith, was warm and friendly while clearly explaining all my options. Great experience all the way through.

MyNewScion

May 26, 2016

Jimmy Eldean was a huge influence on my decision to buy and made the process very easy. With the finance manager and the rest of the team the dealership was great. I will be going to Herb Chambers Auburn first next time.

Rhi

May 25, 2016

I worked with Michael R., the internet manager, and Michael B., the sales representative. They were helpful and informative and I never felt as though I was being pushed towards making any decisions. The manager was excellent at explaining every detail of the process and was able to close the deal so that I could take my brand new Camry home that same day. I would highly recommend this dealership and, in particular, these employees to anyone looking to buy a car.

RhiF1388

May 25, 2016

I worked with Michael D., the internet manager, and Michael B., the sales representative. They were helpful and informative and I never felt as though I was being pushed towards making any decisions. The manager was excellent at explaining every detail of the process and was able to close the deal so that I could take my brand new Camry home that same day. I would highly recommend this dealership and, in particular, these employees to anyone looking to buy a car.

Meredith Karsberg

May 24, 2016

To whom it may concern, I, Meredith Karsberg purchased a new Toyota Rav4 SUV AWD Limited on 4/6/16 from Herb Chambers in Auburn, MA from a salesman named Mr. David Anglin. He along with Mr. Stephane Jovin provided me with a very joyful and satisfying buying experience. Both men were polite, obviously experienced, explained the buying procedure in a simplistic understandable manner and had no time constraints when dealing with me. They were very helpful in teaching me how to use my fully loaded vehicle. Although I returned subsequently with further questions, I always found both gentlemen to be genuinely approachable and available. They proved to me that customer satisfaction is truly a priority for them. I am so impressed with both my car, the dealership and these men that I will highly recommend them all to whomever I speak with in the near future. Both David and Stephane are indeed a valuable asset to your company and I wish both of them the very best in all of their future endeavors. Sincerely, Meredith E. Karsberg, M.D. May 24, 2016

Shannon

May 24, 2016

I was shopping around for a new vehicle for a little over a month and finally found everything I was looking for and more at herb chambers of auburn. My sales consultant Christopher tapia and manager emad were very understanding of my needs and helped me get the best car for my price.

John Flanagan

May 23, 2016

We are returning customers, having bought at least 5 cars here and have always had excellent service from Kennedy Lidonde and Shawn Merric. of course, that is why we keep coming back. Also , your service is far better than any we have ever dealr with.

shannon

May 23, 2016

I stopped in at herb Chambers of Auburn after searching for over a month and finally found everything i wanted and more thanks to Christopher Tapia & Amad Benelkour. i felt so comfortable and welcome as soon as i walked in. Thank you both so much for helping me get my 2013 Toyota Rav4

jflana8056

May 20, 2016

We are returning customers, having bought at least 5 cars here and always have had excellent service from Kennedy Lidonde and Shawn Merrick. Of course, that is why we keep coming back.

jimmy101

May 19, 2016

This was overall and excellent experience. I have been dreading buying a new car for some years because of the anticipated hassle. I found none of that at this dealership, however -Jimmy was like immediate family to me, and his guidance on choosing a vehicle was very much appreciated. I left with a new car and in an very good mood.

Xyzabc123

May 18, 2016

I recently bought a 2016 rav 4 at Herb Chambers in Auburn. The person I dealt with was Tim Dalton and he was awesome. Not your average pushy sales person. It was painless. Chris

JR1HappyCustomer

May 17, 2016

From my first interaction with Lauren, through the sales process with Monish to the paperwork with Andi... The entire experience was Excellent, Professional and Friendly with no pressure and everyone always accommodated my every request. This is my 2nd vehicle from this dealer and my second experience was just as good as my first if not better!

Wendy

May 10, 2016

Herb Chambers Toyota of Auburn is an absolutely amazing dealership. No pressure, very professional, knowledgeable and customer focused every step of the way. Many thanks to Samantha Tetreau and Jimmy Eldean for making our purchase this week such a wonderful experience, you both went way above and beyond our expectations - kudos to you both!! We highly recommend this dealership, 5-star all the way!!

Jack

May 6, 2016

I was in for my routine service today and Lauriann (Assistant Service Manager) was awesome -as always in explaining what was done! She always goes over the 'multipoint inspection and making sure I understand what was done and when it's due to come in again! She always greets you warmly and her friend persona makes coming in for service a pleasure!! When people do a great job they should be recognized and I just want to say 'thank you' Lauriann for always being helpful!! You can often feel lost in any service department but my experience thus far has always been a pleasant one!! On a separate note I just want to give a 'shout-out' to Stephane (Sales Manager) for also being helpful in so many ways and another friendly face in the crowd!!! When people take a moment and slow down to explain things or make you feel that you are important to both them and their business......then it shines through in all that they do!! Jack Bonsignore

nomar

May 6, 2016

My wife and I recently purchased a new Toyota Avalon. And our experience was great. Working with Marcello Rossi through the buying process easy, straight forward with no hassle. Marcello was a pleasure to work with, a true professional. Highly recommend both Herb Chambers and sales consultant Marcello Rossi.

pipes2

May 2, 2016

walked in walked out buying a new car.I had visited two other dealers previously there where not even close to this dealers price out the door, this is the second Toyota I bought here

Stephen D Cope Jr

Apr 29, 2016

Tomi Tsitsos did an excellent job during the purchase process from beginning to end.He answered my questions and adapted his "style" of sales to my methodology of buying which is to get quotes and evaluate them individually. Ultimately I came back to Herb Chambers once again primarily due to Tomi's efforts. Promote him.Thanks.

David Pacheco

Apr 29, 2016

Had a magnificent time purchasing my new Camry at Herb Chambers Toyota of Auburn. It was comforting to have a great team of professionals to help me find the right car for my needs. The process was simple and enjoyable .. big thanks to Chris in finance and the manager Imad for making the whole experience smooth and fun. I'll definitely be back!

Tev

Apr 26, 2016

Tim Dalton was awesome. He treated me with respect and dignity through out the entire process. He asked what I wanted, found it and put the finical package in place all within a short time. Excellent

Tom Valeri

Apr 23, 2016

Tim Dalton is the best sales manager I have ever dealt with. I have bought five Toyota cars and trucks over the years and this has been the most pleasant buying experience to date. I knew what I wanted when I called Herb Chambers and talked to Tim, he took my information and within a matter of hours he called back. He located the vehicle with the options I wanted as well as setting up the finance. All within the budget I had established. When the vehicle arrived less than a week later he contacted me and we went in to see and test drive it. Tim greeted us at the door, welcomed us, made us comfortable and fully explained the entire process. Including registration and inspection all I needed to do was sign the documents and wait till the truck was ready to be delivered. Tim again stepped forward when I could not pick it up on the delivery date by driving it to my house and explaining it's features, making sure I understood all. He went well beyond the typical process making us feel very satisfied in dealing with Herb Chambers.

Scion2016

Apr 21, 2016

This was my first buying experience with Toyota/Scion. I had many questions regarding the vehicle that I was interested in. Matt Parzych was kind, informed, respectful and provided me with an exceptional buying experience. I felt that the dealership offered me a fair and respectable offer for my trade, listened to my concerns and valued my time. From the moment I waked through the front door, I was made to feel comfortable and welcome. I would highly recommend Matt Parzych and the Management team at Herb Chambers Toyota of Auburn without reservation.

PATH104

Apr 19, 2016

Outstanding Customer Service! Jeffrey Krasner and the team at Herb Chambers Toyota of Auburn went above and beyond for our 2010 Toyota Tundra. Thank you again!! We are customers for life!

Imenova

Apr 18, 2016

I had an excellent positive car-buying experience with the salesman David Anglin of Herb Chambers Toyota of Auburn. David made the usual stress of car-buying go smoothly and quickly. I recommend Herb Chambers of Auburn to anyone who is looking to purchase.

Fergus

Apr 17, 2016

We recently purchased a Toyota Tacoma from Kennedy and Imad. As usual, they provided excellent customer service for a hassle free transaction. We enjoyed our experience and are sure to return. And of course, not to forget the service Martin Dodd provides!

impailer

Apr 13, 2016

I am leaning more towards a 2 star but over it wasn't terrible. My car had an obvious dent that was pulled out I noticed during the first day of test driving. Salesman, said he would have them do a complete detail and wax. It looked like they did just the door. There was no second remote or manual for the car. I requested them before purchasing. I kept calling only to get the run around every time since purchasing. Car had a defect that they repaired only to come back with scratches in that area now on the paint.

Chuck Berry

Apr 11, 2016

From the time of greeting in lot right thru the papers being signed the experience was enjoyable. Our salesman Monish was such a pleasure to work with. Great attitude great guy. Matt in finance a pleasure to work with also. Everyone one I spoke to was very professional & friendly. I'm sorry I don't remember the gentleman's name who worked numbers out for us but he was great . Terrific experience.

Patsfan

Apr 1, 2016

Buyers beware! There are plenty of other dealers. I would never recommend an Herb Chambers dealership to anyone. Make the drive elsewhere youll be glad you did! I was told they will beat any price and to make them you last stop. Should make them last on your list to want to visit! Wasted over an hour at the Auborn Toyota Dealership before even getting a quote on cars and the kicker was that it was the worst out of any dealership I visited. Then a manager came over to close the deal. Ha, still with the new numbers came back still the worst offer. If two other dealerships are within hundreds why are they thousands off. Just save your time and go elsewhere many big name places this is a big time waste of time. You may have to drive father but youll get a better deal!

skiier83

Mar 31, 2016

Buyers beware! There are plenty of other dealers. I would never recommend an Herb Chambers dealership to anyone. Make the drive elsewhere youll be glad you did! I was told they will beat any price and to make them you last stop. Should make them last on your list to want to visit! Wasted over an hour at the Auborn Toyota Dealership before even getting a quote on cars and the kicker was that it was the worst out of any dealership I visited. Then a manager came over to close the deal. Ha, still with the new numbers came back still the worst offer. If two other dealerships are within hundreds why are they thousands off. Just save your time and go elsewhere many big name places this is a big time waste of time. You may have to drive father but youll get a better deal!

Dan H

Mar 28, 2016

My wife and I want to thank everyone especially Marques in assisting us in purchasing our new Camry. It was a pleasure dealing with everyone. And especially Marques for the above and beyond service we received by him in locating the exact car we were looking for. We will consider this dealer in any future purchases.

Mohamad

Mar 26, 2016

They took care of me at herb chambers, found the tacoma I wanted with all the add ons I requested. Chantal and Imad were great .

Ellen

Mar 24, 2016

This is the second car I've purchased from Herb Chambers Auburn and I would highly recommend their sales team - in particular Tomi Tsitsos. It was a very positive experience. I've already had some interaction with the Service department - for an inspection sticker, nothing wrong with the car! - and was impressed with the facilities and the friendliness of the staff.

PISSED OFF !!!

Mar 23, 2016

First they tried to renig on my trade in price Then they didn't go over all the options of the truck.I was dealing with a female via phone and Internet. I made a appointment to meet her and buy a truck.When I arrived she was Like I'm blah blah But this is the guy who will help you.That was so uncool !!! As far as what the truck looked like when I picked it up just average.'They left a small Scratch rite on the drivers door very noticeable.They touched it up and it was fine.All and all I love my new truck !The dealer not so much.

lholloway01

Mar 21, 2016

Purchased my vehicle at Herb Chambers Toyota. In Auburn. Found the vehicle at Herb Chambers Infinity. They went and picked it up for me. That was very nice. Now the issues start. First the cd player didnt work, now it does. And now that it works, I cant play any cds because they got stolen out of my car, also my mass pike transponder, my grandaughters carseat. Also a new steering wheel cover. You just cant make this stuff up. They brought my vehicle to westboro on March 14, which is a Monday. Spoke to Lisa in the service dept, she stated they couldnt fix it. So they called Dan in Auburn. Stated they brought it to Braintree on Thursday, which is March 17th. So where was my car Tuesday and Wednesday. The GM in Braintree stated they didnt receive my vehicle until Thursday. The GM in Braintree stated they fixed my car and then went back to Auburn.

diaepstein1

Mar 15, 2016

Today I drove home in my new leased car. Leased a Rav 4. I'm loving the car and I need to learn much more about it. Dhimitri Lako was so instrumental and helpful in making the paper work quick and easy....He spent time with me reviewing the car and its features. I have been dealing with this Toyota dealership for several years and the reason I do is because I love the product and the personalize service. Thank you, Dhimitri, for your help. I know I'll be enjoying this vehicle for a long time! Oh yes....and thank you to the finance team....everything and everyone was so friendly and helpful!

kathyandmike

Mar 5, 2016

This is the 2nd car we've purchased from this dealership (our 4th car from Herb Chambers dealerships) ! My husband was so pleased with the dealership when I purchased my 2015 Rav4 we returned when he was ready to purchase his 2016 Tacoma. Thank you so much Mateo for helping us! Thank you Herb Chambers for hiring such a fantastic team!

Don W

Mar 4, 2016

Went to Herb Chambers Toyota of Auburn and had good experience when looking and then buying a Camry. Chontell Guerraz was unbelievably helpful, courteous, and knowledgeable. I went in with the internet ad for the vehicle I was interested in and there were a number of them to select from. None of what you get from other places where they pull you in and tell you sorry but the last one was just sold. Chontell skipped all the back and forth (what I had gone through elsewhere) and got me the car right away while explaining all of the available options. Ask for her when you go there. I am enjoying the car and will return. Don W

S.A.

Mar 1, 2016

I had a great experience at the Herb Chambers of Auburn. The associates were very helpful and accommodating. they made the process easy and hassle free. I would recommend them to others.

Anne

Feb 29, 2016

The thing I hate most in life is shopping for a new car. I have to say that this time around I was very pleased with the experience. Chontell, the salesperson I dealt with was easy to deal with, I never felt pressured or that someone was trying to take advantage of me. I was familiar with the vehicle having owned 2 previous RAV's as well as having already road tested the 2016 model at another dealer, so knowing that I wanted the vehicle was easy, feeling like I was getting a reasonable transaction was extremely important and I felt that way. She went through all the options with me and left me feeling free to make the decision I wanted and not the one she wanted. I have to say this was my best buying experience ever.

tathatgirl

Feb 29, 2016

Leasing a Toyota Yaris and had a great experience dealing with Kennedy Lidonde, Dylan Hoang, and Christopher Stockert. They got me the deal I was looking for and had me off on my way in a short time. Thank you all!Theresa Arsenaul

Brianna

Feb 25, 2016

I have recently contacted Nikki with some questions on test driving a new car. She has been a great help and I look forward to test driving some cars soon !

randiechiavelli

Feb 21, 2016

I just took possession of my 2nd Avalon from Herb Chambers working with Jeff Krasner and Marque Hoenig. They certainly know how to run a business and get the job done with the customer top of mind. They also service our 2006 Avalon and have is humming like it is brand new, and my husband's Jeep Grand Cherokee. There is no reason to ever venture elsewhere. No hassle deals or trying o get you to do extra repair work, straight forward the whole way. Excited to hear that they are expanding the service area that Jeff Krasner leads. They are so good that they need to expand for customers know it is the place to go no matter how far away, and we are 30 minutes from there! Just Great!

Rich7147

Feb 19, 2016

Realy knew the facts about the RAV4 ,afford coffee or water to my wife and I was very pleasant,and professional.l would recommend Monish to anybody I know whose in the market of buying a vehicle.

socpats

Feb 19, 2016

We had gone all over MA. They matched the price we received from a boston. so why drive all the way out there. Garnik Simonian did a great job. Thank you.

SJKBC95

Feb 16, 2016

Ali Azizi and his team made my car buying process quick, easy, and enjoyable! I would recommend going to Herb Chambers anytime! They did a great job!

Mary McNally

Feb 15, 2016

You went above and beyond for me!! Love my new Rav4...Its red!!!! Keep up the good work selling a superior car at a superior dealership.

jb79

Feb 13, 2016

Can't say enough good things about Jimmy and Emad, They were both great to work with and got me a great deal on my new Tundra. I would highly recommend them to friends and family.

jb79

Feb 12, 2016

Can't say enough good things about Jimmy and Emad, They were both great to work with and got me a great deal on my new Tundra. I would highly recommend them to friends and family.

Jimmy

Feb 6, 2016

Came in to see my options on purchasing or re leasing a new vehicle Jimmy and his manager worked with me to get into a new lease early they were fhrsTbro work with

Bob46

Jan 30, 2016

I do not usually do reviews but I thought that this needed to be said !I had a Toyota 4Runner that was totaled back in December of 2014 and have been searching around for another one to replace the one that was lost, visited several dealerships and by far Herb Chambers Toyota Scion in Auburn was the best hands down no pressure and willing to work with me on my 4Runner replacement !!Thank you Jimmy Eldean for helping me get back into the 4Runner ....I love this truck !!!

Jon R

Jan 26, 2016

Jonathan Rayburn, Have bought 4 cars in past year. Totally proffessional in all aspects. Imad GSM and Shawn in finance were a tremendous help. Marque in Sales was packed with product knowledge. I will NEVER buy a car anywhere else!

Marie444

Jan 26, 2016

Probably the worst experience I've ever had at a car dealership. First they told me my car would be registered in a day or two. Come to find out they didn't even have the title in my car so dear to turned into a week a week turned into maybe two weeks by the end of the first week I had had it. I told him that I wanted to cancel my order I was then promised a check for my first payment when I came in to drop off my treat him for the rental the next day. We called two times that day and were told the check was all set ready and waiting for us. When we got there they tried to get us into the rent knowing better I asked for the check before we signed for the rental. They waited to the last minute to tell me that they could not give me the check because I had put no money down but just had a trade it. If that's their policy that's fine but they shouldn't of lied to me every time he called let me pack up both my kids and drive down there and try to take my trade-in so that I have nothing left. I was so fed up with their many lies at this point that I told him I wanted to cancel the order I wanted nothing to do with them them. I was assured by the sales manager before I left that my loan had not been paid off on my trade-in and then a new loan for the new vehicle had not been taken out of my name. Imagine my surprise when I got a letter saying my trade-in had been paid off and my title was forwarded to the dealership. A new loan was also taken out of my name and all of this with days after I canceled. The minute the mistake was their problem but I still had to drive down there again to get it fixed. Their paperwork is sloppy it cost me a headache took me three weeks to straighten out with both banks I couldn't buy a car anywhere else until the issue was resolved but in the end I'm thankful I did not buy a car from them. The lied countless times and wasted my time.

scott g

Jan 25, 2016

great and easy just bought a 2016 toyota the sale help were great it was quick and easy no games i would like to thank for all there help for make it so easy great job everyone

bobd

Jan 23, 2016

Chris was fun to work with and made our lease a pleasurable experence! He took the time to listen to wsctly what we needed and got us some money off! Very pleased with him.

moustafareda2010

Jan 12, 2016

I Bought 4 corolla in 4 years because I love this dealership, the experience working with JIMMY ELDEAN was very good, about the manager IMAD BENELKOUR as always the best person you can deal with,friendly and knowledgable.moustafa reda

yacovonc

Jan 9, 2016

Bought 2 RAVs 3-1/2 years ago and got a great deal! The cars have been great but our experience working with Jimmy Eldean was the best! When it was time to trade them in, we went back to Jimmy first! He worked with us to make the deal to purchase two 2016 RAVs and the experience was seamless! Jimmy is always professional, accommodating and available! We were thinking of looking at some other cars but there's no better experience than working with Jimmy at Toyota of Auburn!

bkeenan

Jan 7, 2016

This place is amazing! Dhimitri Lako is a top-notch salesman. He really cares about his customers, and does not put any pressure on the customer at all. There are no tricks, and he really wants to make sure you are getting the right vehicle. It's a rare thing to be able to trust a salesman, especially a car salesman. Dhimitri sells with integrity, and he is always open and honest. I will only buy my cars from Dhmitri in the future.

Victor

Jan 4, 2016

WARNING !To anyone who is planning to lease a car from Toyota. Dont be fooled! Be cautious and attentive!I leased a car in October 2015. I received a bill for December, with a prorated Personal Property Tax of over $200 (it would be $500-800 for a year, depending on the cars price). They claim that this is the same as Excise tax (?). The car is not my property, Im just leasing it (basically renting to drive), and I shouldnt pay the property tax. Toyota puts it in your lease contract, and makes you pay the tax for them. Since I have already signed the contract, there is no way out of it and I have to pay. I am driving Toyota for over 5 years, but this is my first lease (other cars were financed) and the charge was a shockDONT BE FOOLED !Read your lease contract very attentively! Make sure you dont pay any hidden fees for them!

Michellem

Jan 2, 2016

We had a great experience at Herb Chambers. Our salesman Wael was friendly and knowledgable. We got the 2016 RAV4 we wanted and couldn't be happier. I would recommend Wael to anyone looking for a car!

DavLou26

Dec 29, 2015

We spent an entire afternoon with Jordon Tetreault, a young, enthusiastic salesmen who's knowledge of new and used Toyota's was impressive. He guided us through the process of buying "new" vs "used" while we sipped delicious hot cocoa in their comfortable salesroom. Test driving several SUV's was very helpful since my partner had never purchased one before. The spacious interior, sleek design and tremendously smooth ride of the 2014 Toyota Highlander was what we decided upon for our next vehicle purchase. Jordon introduced Tom, the Sales manager who explained in detail all of the options available. Both Jordon and Tom's presentation wasn't aggressive, which was refreshing to us but instead, they made us feel like "family". Andrew, the finance manager was also extremely knowledgeable, approachable and again, made us feel like we were part of the Toyota Family of Auburn by carefully explaining each of the details of the contract. We are very content and would purchase another Toyota from this dealership.

Andy3050

Dec 28, 2015

Bought a Nice used BMW from Herb Chambers and Timmy, you guys were a great help, and did everything you could to help me out. Love it, thanks again.

daveb

Dec 28, 2015

I was in the market fora new Avalon. Sales curtious and helpful finding me the right model. Sales Rep Anthony Murgo, was more than helpful located vehicle that fit my taste. Purchases smooth and seamless. Delivered as promised. Very happy with overall dealership.

Jax2015

Dec 21, 2015

I bought a 2016 Toyota Tacoma TRD Sports truck and Greg Mathews was my Sales person. Greg delivered exceptional sales and services, which my wife and I appreciated it so much! Now, I'm truly happy and satisfied not just the truck but the overall experience. Thank you Greg and Herb Chamber of Auburn, MA I will come back to you once my wirfe decides to buy an SUV next year.. Thank you!!

Dominic Masiello Toyota truck guy

Dec 16, 2015

I was looking to buy a new 2016 Toyota tacoma a good friend told me to see Anthony Murgo, I was very impressed with his nolage of the new truck, he informed he attended a seminar on the new updates, Anthony answered all my questions, and keep me in my budget, we went out for a road test and when we were done he placed my order in. Thank You Anthony for a great experience.

danog1972

Dec 14, 2015

Alyssa and martin were great. My corolla was serviced quickly and they couldn't have been nicer or more helpful. I always buy my vehicles here and the service is perfect

gweneviere78

Dec 6, 2015

My husband and I visited Herb Chambers a few Sunday's ago on our search for two cars to replace our exhausted and high mileage vehicles. We walked into the dealership with no intent to purchase; only to compare prices from dealer to dealer and possibly test drive a model or two. We walked passed a few vehicles and were quickly greeted by a friendly gentleman with a terrific personality. We walked for a bit and stumbled across a vehicle I had interest in test driving....my husband also eye-spyed a vehicle and wandered off while our salesman grabbed the keys to the vehicle I wanted to try. During the test drive Al answered our questions and assured us that he was going to take good care of us and meet our needs. When we completed our test drive we had planned to move along and check out a few more that would be a bit more cars in our price range. Instead, Al sat us down, uncovered exactly what we needed in terms of price, payments....and made it happen. My husband and I were so blown away by his kind and genuine attitude...two hours later we walked out of Herb Chambers with the two vehicles we loved, monthly payments that met our financing needs and in disbelief of how positive an experience we had just had at an auto dealership. From our salesman to the general manager, their entire team worked together to ensure we left happy.We will be choosing Herb Chambers for all of our future car sales and highly recommend the team in Auburn...especially Al...such a gentleman. He will not disappoint!

irs1979

Dec 3, 2015

Me and my wife were really pleased with the service we got. Wael was awesome friendly and respectful. I will definetly recommend anyone here. Great service.

jimbo

Dec 3, 2015

I was impressed with the professionalism, respect and attention to details I received during my first experience with Herb Chambers Toyota. Very little pressure and quick follow-up to questions helped to move the process along efficiently. Dhimitri Lako was very knowledgeable without applying pressure as well as very responsive and timely to any questions and concerns. Although I had assistance with a bank advisor from Auto Advisors, Dhimitri was very professional and aced like a partner with us. I also appreciated the one-stop ease with being able to transfer a trade-in and re-register the new vehicle.

jimmyd.

Dec 3, 2015

I just purchased a 2016 Toyota 4rnr, my second 4rnr from Herb Chambers. Wael Aldayoub made it a pleasant and professional experience and spent as much time as needed to explain the workings of my new 4rnr. He is a very friendly, respectful and knowledgeable salesman. I would recommend Wael to anyone looking to purchase a Toyota.

alf299

Dec 2, 2015

I have been doing business with Herb Chambers Toyota for over 15 years. This is the first time that I have taken the time to write in to let people know why I keep coming back this dealership when I could go anywhere. I am probably one of the most difficult and demanding customers this dealership has ever dealt with. I consider myself to be an experienced car buyer and I do my homework on every vehicle I purchase. I have done very well with how Toyotas hold their value and have even made money when trading in leases. The reason I choose to go to Herb Chambers in Auburn is simple. Shawn Merrick in finance knows customer service! I have met my share of people that sell and manage car dealerships. To be able to deal with difficult demanding customers is not an easy task. Shawn is easy to do business with and he doesn't mess around when it comes to putting the deal together. He treats me like I would treat the 350 customers that I deal with in the business that I run. If you are in the market to purchase a car first call Dan Bortolussi the GM and ask to deal with Shawn Merrick in the finance department I promise you wont be disappointed!! Buying a car can be a painful experience and I am sure we all have the horror story from dealing with a bad dealership. GO SEE DAN AND SHAWN and tell them Andy sent you!! You will be glad you chose this dealership...

John

Nov 30, 2015

Terrible! I told the sales person I couldn't spend more then $600 per month for 5 years so he said OK. He came over and said how is $597 for 5 years. He went back then came over again. He said can you give me $1,000 down I asked him if the monthly payment would go down he said yes and we shook hands. They congradulated me and I signed the papers. When I got home I realized that the payment didn't go down at all. Went back to dealership and they said I didn't know what I was talking about. They could care less now that they made the sale. I looked at the sales guy and said " we looked each other in the eyes and shook on the agreement when you said it would go down. It didn't. Now I am out an extra $1,000 and they could care less

Weir, Claudette

Nov 29, 2015

Chontelle was great with answering our questions and providing us with the information we needed to make an informed decision. We are very happy with our decision.

Jaxson 5

Nov 16, 2015

John Ford made my birthday wish come true. He set me up with a 3 year lease on a Rav4. I love it. John also calls and emails me every month to make sure everything is ok. I will be back.

Tacoma

Nov 13, 2015

I purchased a Tacoma double cab around July 2015 and couldn't be happier. This dealership was top notch during the entire purchase process. I want to thank Anthony, Mike and the finance person for making my experience at Herb Chambers, as easy as possible. This is my second Tacoma, (first from Herb Chambers) and there's no reason to shop anywhere else. I've been servicing both my trucks there and have to give there servicing department the same A+ rating.... Thanks again, Mike C

whitemann36

Nov 11, 2015

Dealt with Timothy Dalton and had an exceptional experience. This is the 3rd Toyota pickup that I have purchased from Herb Chambers of Auburn and this was by far my best experience because of Timothy Dalton.

megrem

Nov 10, 2015

I was very, very pleased with my experience here. Wael was excellent and very accommodating/patient with my kids. I walked out a happy customer!!

myop only

Nov 10, 2015

The location was Herb Chambers Toyota Scion in Auburn, MA. Our interactions with Tim Dalton were very positive. He was very patient in allowing us to try several cars and working through the issues of what we really wanted in an SUV (Highlander). He worked with us on the final "out the door" price of the vehicle and even managed to work with his finance person (Andy) for a better rate than what we were getting at our CU.All in all a good experience and will certainly go back when the need for another car arises.

RAV4 lover

Nov 9, 2015

From the emails, phone calls and actual visit to the dealership it all was a true pleasure. I got the right car, the right color and at the right price. They know their business and execute it flawlessly! Every single person I spoke to was friendly, knowledgeable and a joy to meet. I will be a repeat customer, that's for sure! Regards, Tom

sp1975

Nov 8, 2015

This is the fourth car we have purchased from Herb Chambers of Auburn. In every transaction we have been pleased with the price, the service, and the car itself, which is why we have returned to this dealership repeatedly over the years. Yesterday and today I had the pleasure of working with Jimmy Eldean and Emad Benelkour who helped me to purchase my latest Toyota and I could not be more impressed with their devotion to providing excellent customer service. The entire experience was top notch and I am sure we will be back (at some point) to purchase car number 5!

slcmill

Nov 7, 2015

Jimmy Eldean is such a nice person and really went out of his way to find me a great car and help me stay within my budget. The entire staff was so warm and friendly too. Terrific experience!

1970banshee

Nov 7, 2015

I went to Herb Chambers Toyota of Auburn looking for a Tacoma. I had Jonathan Moreno as a salesman and he was excellent, he did everything possible to make a great deal happen. I would recommend going to see Jonathan if you're in the market for a new or used Toyota.

Lesbo

Oct 31, 2015

This dealer made the negotiation and purchase reasonably short. Yes I spent a few hours, but not the whole afternoon. Not bad, decent deal, friendly.

kelvin

Oct 28, 2015

This is the second Toyota car I purchase. The experience I bought the first one in another dealership was not good. I did not feel being respected in the whole buying process. So I am more cautious in finding a dealership to buy my second car. Melanie Carlson is my first contact when I ask to get a quote for a 2015 RAV4. She replied me promptly and explained to me the price incurred in detail which gave me confidence and an accurate picture on the cost I need to pay. Noreddine Harchaoui arranged a test drive and did all the paper work for me in a reasonable time. He also delivered the car to me with a specialist and answered all my questions on some particular functions of the car. I recommend Melanie and Noreddine and Herb Chambers Toyota of Auburn to other potential buyer!

lindylou

Oct 28, 2015

Traded in my 2013 Camry lease for a 2016 Camry LE. Tim Dalton has been my contact forthe last 6 leases. He is the reason I return to Auburn. Faboulous man to deal with. Would recommend he to everyone to buy a car.

Purchaser

Oct 18, 2015

The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus dealership to have the issues corrected. The two sales people working with us were inept. There were a lot of issues in this sale that did not go well. Mostly Lexus is a product made by Toyota and if a dealership is selling it then they need to have. Educated sales people to handle any part of the sale. No one knew the vehicle. I will not elaborate here. Thank goodness for the dealership we had had a long relationship with that Sold Lexus near to Boston, as they aided us in testing out the vehicle ,Teaching us about the many Tech and other aspects. We paid, Lexus for the Evaluation of the vehicle and correcting/ fixing the vehicle's issues. The finance people at Toyota of Auburn, especially Sean who are involved in any sales transaction were good and clear, and followed though. Samantha, the Internet person, was trying to be helpful but the follow thru was missing. The two young sales people are not listed below were just not the least bit helpful as sales people, The first Salesman was to return and follow through and call us and never did and sent a younger version who had no experience and was out of any league.. Sean was polite and helped on the phone, The General manager at Toyota of Auburn we spoke with on the phone, (by our phone call to him) he was polite, he never followed up with us with a communication after our first phone call to him where we were telling him of the problems with his sales team and the vehicle. The next we knew he was out of town for 2 days and unreachable. The experience overall was upsetting and not positiive. When we tried to contact Samantha, our primary contact at Herb Chambers Toyota of Auburn, she told us she didnt have a direct line nor an email direct. She told us she wasnt just the iinternet gate keeper, but also in sales. We learned later that she did have email, and that she was primarily in the Internet Department. We never saw her listed as a sales person. Samantha also told us that this Lexus could be Lexus certified and she would look into it, that would extend, at the very least the drive train warranty. We sent an email follow up asking her to do this. She never replied and never did the work. The other two Lexus's for sale of the same year wree Lexus certified so we were asking for the same. Since she was our primary contact we had hoped she would oversee the process. She had no idea unless we tried to reach her and we had no direct phone number nor email to reach her, despiite her telling us she was also in sales. This was a tough process and thankfully the trust we had in the Lexus dealership, we ended up at was our only viable resource for the reality on the vehicle. We never got from Toyota of Auburn the Lexus Certification on the purchase it was never done by them

tundra2016

Oct 18, 2015

Timothy Dalton made the experience flawless. Which is an accomplishment considering the games that most dealers play. The price was up front, no nit pickingover the trade or options and total follow up on the details even after I drove off the lot. I have purchased dozens of vehicle for my business over the years and I have to say that Tim Dalton is the way that you build the successful business that Herb Chambers enjoys. Thanks. RH 2016 Tundra Dbl Cab 4.6

Kate1217

Oct 9, 2015

Marque is our "go to" guy when we purchase our vehicles. My mother's car finally broke down after 15 years and needed to get her a new vehicle ASAP. We gave Marque the budget and stipulations and within 2 hours we had left with a purchased vehicle. He also helps me purchase all my vehicles when I am due for a new car. You can be sure that Marque will get you a great deal, work with you and hold your hand if needed. Very supportive and understanding during such a stressful process. No pressure here. We appreciate all your hard work for us, Marque!

jbohn91

Oct 2, 2015

Worked with Jeff Moran, and i would recommend everyone to work with him! He was very helpful and didnt push me into something i didnt want. I am a very picky person and he was very calm and easy going. He wanted to make sure that i loved the car i was purchasing. Ended up with a beautiful white 2015 Rav4, and I LOVE IT! Thanks Jeff!

tootsie

Sep 30, 2015

Chontell Guerraz made it easy and comfortable dealing with her.I leased a 2015 Sienna and she couldn't have been morehelpful. Thank you Chontell for all your hekp!Pauline Vidito

Mike3764

Sep 29, 2015

I went to this dealership and Wael Aldayoub greeted me. I told Wael what I needed for a payment, and after a couple of hours of his hard work, he came up with a Toyota Corolla that fit my budget and needs.It was a pleasure working with Wael.

Phiphi1983

Sep 29, 2015

He answers all my concerns and everyone that work at the dealership seem to be very nice and helpful. I will defiantly recommend a friend or family to this dealership.

Miami

Sep 28, 2015

I'm a customer for many years ago. I like the the place and the staff and I always get help and good deals from Emad Benelkour and his assistant Wael ALdayoub. Those xxxx very good and so nice, so I will keep you xxxx forever and thanks Brother Emad for everything you did and do to me. God bless you.

Alpiedras65

Sep 22, 2015

First time I went to Herb Chambers dealership was in August of 2010 looking for to vehicles. First thing I observed was they listen to everything I was looking for. They met my expectations and more no one in New England had their prices I called a negotiated with 7 Toyota dealerships and no one was even close to their prices. I just went yesterday to pick up my 6th vehicles at their dealer ship everything was done in 1 1/2 hrs. This is called superior customer services. Next month I will be taking a good friend to buy a 2016 Rav4. I will always be going to this dealer because I consider them like my family. Thanks Idman, Matt, Andi and everyone that help me and my family with our vehicles!!!! I hope this dealership keeps up the great work they are doing for the customers.

Chris

Sep 21, 2015

Greg helped me lease a brand new Camry and helped me get everything I wanted for the price I was looking for. They didn't have the exact car I wanted in stock so they found one for me and I was driving away in it the next week. Greg was a pleasure to do business with.

AnnmL

Sep 17, 2015

Great working with these guys. Least stressful car purchase ever.

loreal

Sep 14, 2015

Thanks to Mike Demers and Kennedy Lidonde we got a great deal on the exact vehicle we wanted (2015 Venza). Both gentlemen went above and beyond my expectations for customer satisfaction. Financing with Chris was quick and easy. As this is not our only Toyota, I have also used the service dept. - Manager Jeff and his team are wonderful.

loreal

Sep 14, 2015

Working with Kennedy Lidonde and Mike Demers on a 2015 Venza lease was a pleasure. I am known to be a tough customer because I educate myself first, stand my ground and still believe in ethics and standards. Kudos to both of these gentlemen for an honest, easy transaction. They both worked to smooth out the glitches and truly believe in customer satisfaction. Financing was quick and easy. Job well done!

kathyandmike

Sep 11, 2015

My husband and I purchased a Rav4 over the Labor day weekend! Mateo was excellent getting us the best trade value on our Dodge Journey ( another Herb Chambers auto) and finding the exact car and model that we wanted without making us feel pressured. Thank you Mateo! Matt Parzych was excellent in explaining all the details of financing options. He helped us figure out what extras we really wanted. When we returned a few days later, Matt Parzych sat with us in the car and helped us understand and set up all the apps and extras in the car! Matt's patience was unbelievable! He is the best! Special thanks to Matt!

Guitar guy

Sep 10, 2015

I have driven Subarus 20+years until discovering the RAV4. I am writing this brief acknowledgment on behalf of 3 Auburn Herb Chambers associates,Anthony Murgo- who effortlessly provided me with the common sense,practical advantages of leasing a RAV4 .He made it a very easy and enjoyable process and was an active listener while un-assumingly sharing knowledge of the car.Also,I would like to acknowledge Michael Demers for his knowledgeable assistance and willingness to offer his invaluable guidance.Sean Merrick thoroughly covered all sale terms in a timely manner.In Conclusion ,This has been the most pleasant and easiest car buying experience I have encountered thanks to these three H.C.ambassadors.

Jack Bonsignore

Sep 5, 2015

I recently bought a new Toyota Corolla LE ECO from Herb Chambers Toyota of Auburn!! I want to give a special THANK YOU to Mike and Stephane (Sales Managesr) for pointing me in the right direction!!! These are the guys that get things happen!!! A VERY SPECIAL THANK YOU to Matt (Finance Manager) for always taking the time out of his busy dayto answer my questions!! THANK YOU Matt! A VERY SPECIAL THANK YOU to Chontell Guerraz (Sales and leasing Consultant) on taking the time I needed to answer many of my questions on the day of delivery!! Your expertise, time and followup was awesome and greatly appreciated!!! KUDOS to ALL Sales People for your help AND THANK YOU to the Service Department for making time to answer my questions!! Let's face it-buying a car can be stressful!! Good relationships are built when people are straightforward and respectful!! Thank you ALL at Herb Chambers Toyota of Auburn!! YOU ROCK!!!

happycustomer 08

Aug 30, 2015

I recently brought my 2008 Toyota Prius in for service to have a wheel bearing replaced. I have a service warranty for my car but had never used it and had no idea how to move forward with the repair. As I'm sure anyone who has had a vehicle that needs a repair while you're 3 years into paying for it knows that can be stressful. Service advisor Martin Dodd was a fantastic help! He contacted the warranty company explained to me what was covered, ordered the parts, and even arranged for the rental car ! Which was a 2015 Camry, which I was sad I had to return ;) . All in all they kept me informed of the timeline of the repairs and helped with all paperwork and I would use them again in a heartbeat!

Kathy

Aug 27, 2015

I met Karlvin when I walked into the dealership. I told him while I was there. His politeness, concerns and overall work showed me I was in good hands. He made me feel relief and relax. He showed me everything that made me comfortable and relaxed to purchase my car. I could go on and on about how great of an employee he is. Will recommend to anyone wanting to buy a car. Thank you Karlvin for a job well done.

PaulH

Aug 27, 2015

Traded in our Tacoma 2009 for a Tacoma 2015. Our salesman Al Azizi, was very accommodating to us and couldn't do enough for us. Good trade-in and we got the exact truck we wanted. We weren't there that long and the truck was ready quickly. Very happy with this dealership!

erin.derby1

Aug 27, 2015

I had an AMAZING experience purchasing my 2015 Camry from Herb Chambers Toyota in Auburn. Tim Dalton made the buying experience completely painless and gave me an awesome deal on my new car and an awesome price for my trade in. I visited several other toyota dealerships in the area and this one offered me the best deal by far. The financing staff made the loan process very easy and they were extremely quick and efficient. This is a wonderful dealership with very kind and helpful staff. I am extremely satisfied with my experience and highly recommend doing business with them!

VeryHappyMaria

Aug 20, 2015

I "DITTO" ALL of these fantastic reviews and comments! I too had a first class experience with our Herb Chambers Rep., Tomi Tsitsos...and everyone on the Herb Chambers TEAM! Everybody, not one exception, are very friendly professional and HELPFUL! very hosptiable and comfortable atmosphere for myslef adn my family. Tomi knew just what was right and good for me AND my family's needs; he brought us right to the right vehicle for our family...made the right deal...and took care of ALL of the paperwork...in a matter of a few hours I drove out of the dealership with a safe family vehicle whilst having negotiated a trade-in and banking DONE all in the same afternoon! Thanks Tomi! Thanks Herb Chambers TEAM!

alibean23

Aug 18, 2015

I recently stopped at Herb Chambers and had the pleasure of working with Dave Green. he took the time to listen to my needs and help me decide on the right vehicle suitable for my needs. I didn't not feel any pressure to buy something I'd regret later on. He possesses the skills and knowledge of a true salesman and is an asset to your company.

Bradlee114

Aug 18, 2015

Me and my girlfriend were looking for a used vehicle for her, and although they didn't have anything that was in our price range I was looking for Dave was very helpful and not pushy and is still searching for a car for us at all their sister dealerships. Dave made sure we were comfortable from start to finish behave us bottled waters before he even sat down with us and made our car shopping experience the usual gut wrenching experiences I've endured before I'll def be back to see him.

George A

Aug 18, 2015

I have owned 5 Toyota products. I recently bought an Avalon from Herb Chambers of Auburn. There is another Toyota dealer closer to me but I was not satisfied with their service so this time I decided to try Herb Chambers in Auburn. I buy Toyotas because of their quality so for me the only real difference between Toyota dealers is how they treat their customers. My service experience at Herb Chambers of Auburn is the absolute best ever!I am especially pleased with Martin Dodd. He makes you feel like he really cares about you as a person, not just another service transaction. For example, I had a warranty issue which I explained to him and he took responsibility for seeing to it that I was treated right. I felt like he was my advocate, not an adversary. Well Done, Martin!George Auger

angelam

Aug 16, 2015

I had to locate a vehicle in a fairly short period of time. My salesperson, Chontell, was very patient and accommodating letting me try several different models meeting my specifications. She even arranged for me to test drive vehicles that were at a different Herb Chambers location closer to my work rather than having to wait for the dealership to deliver them to the Auburn location. She listened to my needs and help me navigate through the whole process...even following up with me. I'm very pleased with the service I have received thus far from Herb Chambers Toyota Auburn and love my new vehicle!!

Jonathan M and Steven J

Aug 11, 2015

This to gentlemen made my day, they were really good salesmen. They walked me through the buying process and made me feel at ease. I really enjoyed their customer service, they were very respectful, polite and descent people. In all i will say their hospital made me felt at home and am enjoying my car very well thanks to their great services to me. Am very proud to recommend them to my family and friends, thumbs up fro Jonathan and Steven and great job Herb Chambers Toyota Auburn ;)

Lucy

Aug 10, 2015

I t was much easier experience than I could have imagined. I saw the car I wanted in the show room and that is what I got a brand new Blue Corolla. It was Friday, so they gave me a rental car so I could get around for the weekend. I would highly recommend this dealership.

low flyer

Aug 7, 2015

I had a great experience with the sales person I spoke to Ms. Chontell Guerraz. She was pleasant, courteous and very helpful without being overbearing. If I plan to purchase a new Toyota in the future I would certainly ask for her assistance again. I did bring the car in for service on a minor issue and was greeted warmly and friendly.Overall, I was surprised to receive this attention and level of courtesy usually absent in many dealer ships.L. Beaulieu

Chelsey

Jul 26, 2015

This is my second car purchase from Herb Chambers and thesecond time I had the pleasure of dealing with Tim Dalton. His warm personality and willingness to go above and beyond for his customers is why I will continue to recommend Herb Chambers to everyone I know. Tim is the best!

Alan

Jul 25, 2015

I needed to drop off some paperwork today and Wael came right over and remembered us from earlier this week. Great friendly service. Thanks for your help.

Alan

Jul 22, 2015

We went today to look for a new Rav 4 and came home with one a few hours later. Wael was very helpful. We especially appreciated his help to navigate the new technology in the car. Thanks for a great deal.

dnfeet26

Jul 20, 2015

I had a great experience recently at Herb Chambers in Auburn. Anthony Murgo and Mike Demers were very helpful. As a CT resident, there was extra paperwork to process that could not be done on the spot. They loaned me a vehicle for three days (no charge) while Anthony went to the CT DMV to process the change. When that was done, Anthony drove my new car to my office in CT where we swapped vehicles. It doesn't get any more convenient than that!

Lisa dumas

Jul 19, 2015

Jimmy is one of the best, very pleasant and goes out of his way above and beyond, to get the deal done.. This is my second Toyota Tacoma and I love it..thank you always jimmy....

Mooch

Jul 17, 2015

I had gone to another dealer to purchase a used car. I knew what I was looking for and what my current vehicle was worth. Long story short because I was an older woman by my self I was treated like I didn't know anything. They tried to tell me my car wasn't worth what I knew it to be. They tried to sell me a car I hadn't even driven yet. I went to Herb Chambers to look. Not intending to purchase a vehicle and I met Chontell Guerraz. She walked me through the lot showing me different vehicles. She showed me a Ford Escape which I was interested in purchasing. We took a test drive and I loved it. They were able to work with me to make the purchase possible. Chontell was very helpful and anytime I had an issue she was right there to resolve it.

NydiaPerez

Jul 11, 2015

STRONGLY consider HERB CHAMBERS If you are in the market for a new Toyota. I traveled from Chicopee, Ma and was extremely satisfied with my buying experience and the customer service. I visited a few other dealers before Herb Chambers, this was the best. Upon entering the dealer you are immediately greeted by courteous and professional staff. I never through that my experience of buying a car was going to turn out to be a pleasant and enjoyable one.My sales consultant was Anthony Murgo. He was attentive, professional, knowledgeable, and most important for me, he was customer oriented. Through the entire process he made sure that I was satisfied with the buying experience and went out of his way to keep it stress free. As a customer Anthony and Mike Demers, internet sale manager, made the negotiation process one that I felt was fair and reasonable. Mike and the vehicle locator spend the time to locate a vehicle that met my wish list and requirements. The staff at the financing department, Shawn Merrick, explained every single form in a clear and transparent manner. I was initially planning to finance the vehicle through my bank, but as part of the negotiation was able to secure a lower interest rate through the dealer finance department. Take it from personal experience, do explore the financing option that they have to offer.Last but not least, I purchased this vehicle the week of the 4th of July, a national holiday observed by most businesses. Although it seemed at the time difficult to have the vehicle deliver by Saturday the 4th, Anthony and the entire sales team worked extra hard and my 2015 Toyota Highlander was ready for delivery the morning of the 4th of July. You can not asked for better customer service. The general sales manager Imad Benelkour assured me on Friday the 3rd of July that they were going to do everything possible to have the vehicle ready by the next day and they certainly delivered on their promise.If you are looking to have a fun, stress free, and easy car buying experience strongly consider Herb Chambers Toyota of Auburn. Happy Car Shopping!!!!

Nydia Perez

Jul 11, 2015

STRONGLY consider HERB CHAMBERS If you are in the market for a new Toyota. I traveled from Chicopee, Ma and was extremely satisfied with my buying experience and the customer service. I visited a few other dealers before Herb Chambers, this was the best. Upon entering the dealer you are immediately greeted by courteous and professional staff. I never through that my experience of buying a car was going to turn out to be a pleasant and enjoyable one. My sales consultant was Anthony Murgo. He was attentive, professional, knowledgeable, and most important for me, he was customer oriented. Through the entire process he made sure that I was satisfied with the buying experience and went out of his way to keep it stress free. As a customer Anthony and Mike Demers, internet sale manager, made the negotiation process one that I felt was fair and reasonable. Mike and the vehicle locator spend the time to locate a vehicle that met my wish list and requirements. The staff at the financing department, Shawn Merrick, explained every single form in a clear and transparent manner. I was initially planning to finance the vehicle through my bank, but as part of the negotiation was able to secure a lower interest rate through the dealer finance department. Take it from personal experience, do explore the financing option that they have to offer. Another staff member who was extremely courteous and helpful was HAILEY, she provides you with the tour of the vehicle features, part of the delivery service. Hailey was extremely knowledgeable of the entire Highlander features and safety components. Hailey provided the tour in an organized, step by step manner with ample time for questions. She was so professional and spoke clearly and in common terms that made getting to know my new vehicle easy and simple for me. Last but not least, I purchased this vehicle the week of the 4th of July, a national holiday observed by most businesses. Although it seemed at the time difficult to have the vehicle deliver by Saturday the 4th, Anthony and the entire sales team worked extra hard and my 2015 Toyota Highlander was ready for delivery the morning of the 4th of July. You can not asked for better customer service. The general sales manager Imad Benelkour assured me on Friday the 3rd of July that they were going to do everything possible to have the vehicle ready by the next day and they certainly delivered on their promise. If you are looking to have a fun, stress free, and easy car buying experience strongly consider Herb Chambers Toyota of Auburn. Happy Car Shopping!!!!

Trish

Jul 9, 2015

I went in to see if I could trade in my current car and lower my payments. I'm thinking it probably wont happen but I can try. Plus I was upside down on the debt. I was met by a very nice young man his name was, Matt Parzych. Extremely helpful and really knew his job well. I explained my circumstances and he showed me a few cars he thought could work for me. I selected a very nice RAV4 with LOW mileage. Long story short. Matt lowered my payments and I left a VERY HAPPY customer. Thanks again Matt for all you did for me!

JT

Jul 6, 2015

Customer service was excellent. Most of the staff went out of their way to work with us, and find us a vehicle to meet our needs at a price we could afford.

Monty

Jul 6, 2015

Purchased used truck 3 hours for paperwork on loan. 7 days to get vechile title, inspected and extra key for vechile.Deal is done they forget about all they promised16 phone calls and as of this review not completed.

Nerteley

Jul 2, 2015

We were visiting from the UK and decided to buy a left hand drive car to export to Ghana.Excellent initial professional and friendly approach and introduction by sales representative, Chris Tapia. He explored our needs and involved his manager to ensure Herb and Chambers Toyota of Auburn gave us an excellent deal. Despite the late hour some of the staff were prepared to go the extra mile to close the deal on that day. The friendliness of the team was apparent as Chris introduced a few of the managers. I was even more impressed with the telephone manner of your receptionist when I phoned today Thursday, 7, 3, 2015 to speak to the Financial manager.. In his absence she put me in touch with one of the managers who promptly announced he remembers me and proceeded in dealing with my query satisfactorily. We will not hesitate to deal with you for our future needs and also to recommend you to others.Thank You Herb Chambers Toyota Of Auburn, MAAnnette France

marksm54

Jul 1, 2015

I recently bought a 2015 toyota tacoma from herb chambers in auburn. My salesman, David Tran was very helpful and answered all my questions knowingly.He made us feel right at home. After David I met with Matt Parzych to do the financing. This is usually my least favorite part of purchasing a vehicle. Matt was very easy to work with & he got me through the process quickly & with a price I was very happy with. I would easily recomend this dealership to my friends.

PO15

Jun 30, 2015

I recently leased a brand new 2015 Toyota Camry LE from Herb Chambers Toyota of Auburn. I had a great experience from the minute I walked in. Chontell Guerraz was the sales person that helped me through the whole process. She has stayed in touch to make sure everything is OK with the car and has been very helpful with any questions I have had.

Renjtebo

Jun 30, 2015

i love Toyota! This is my third car from Herb Chambers in Auburn, I have always had a good experience and will be back for my next vehicle.

dpaw

Jun 30, 2015

After buying four cars over the years from these guys, I had to go to one car, so I approached them with two of the cars I bought from them in trade for a 2015. I went armed with trade-in values from Kelley Blue Book, True Car, NADA, and Edmunds. I also went in with knowledge of what the car I wanted was actually selling for. All of a sudden I was told the trade-ins were not worth anywhere close to the printouts I had. After all, the car I wanted was in demand. I think they call it "low balling" the trade in. They wouldn't budge on the new one either. So much for loyalty.

best dealership ever!

Jun 29, 2015

Anthony Murgo, Stephane Jovin and Mike Demers are amazing! They made buying a new car a wonderful experience!! Everyone in service and finance are amazing also!! Chan Nguyen, Alyssa Baril, Martin Dodd, Shawn Merrick!! Thank you!!

JohnKayak

Jun 27, 2015

My sales man, David Tran was very helpful, he did all he could for me each step of the process. I drove away with a great deal on a new truck with all the options I wanted & that will hold my kayaks! It's a beauty!!! Thank you David & the team at Herb Chambers Auburn!!!

JohnKayak

Jun 27, 2015

My sales man, David Tran was very helpful, he did all he could for me each step of the process. I drove away with a great deal on a new truck with all the options I wanted & that will hold my kayaks! It's a beauty!!! Thank you David & the team at Herb Chambers Auburn!!!

Corey/Ann

Jun 25, 2015

Ali Aziz was our sales person for this Camry as well as our prior Camry purchase. Al was and always is true to his word. This is the only dealership that we buy our Toyota's from. Chris Stockert made the finance paperwork painless and quick. Great people!

jim

Jun 24, 2015

Tim Dalton was the leasing manager that we dealt with and he was very easy to work with.What he told my wife and I held true to the end of the sale.You truly have an exceptional person in Tim.

mszebra

Jun 23, 2015

i leased a new car 3 weeks ago from Tim Dalton, He was fabulous. Everything was done and i drove away a happy woman. Thank you for such great service. I have been a customer for years and i have always dealt with Tim Dalton. Tim is a great asset. He gets my vote. joyce marcelonis

New 2015 Camry SE Owner

Jun 22, 2015

Great and friendly customer service by everyone, especially Karlven & Stephane. Cant wait to pick up my new vehicle. The process was pain free & I did not feel pressured,well maybe just a little bit but that was from my daughter!!! :)

Elizabeth J

Jun 22, 2015

I just purchased my first car as a college grad! Johnathan Moreno was more than helpful during my first car buying experience. He was not only able to get me the best deal on a 2015 Toyota Corolla S, but he was able to inform of everything the car has to offer, take me for multiple test drives, & was friendly throughout the entire process! Thanks for everything Johnathan.

bCofsky

Jun 20, 2015

We have never before had such fantastic service and we highly recommend this dealership based on our experience working with Jeff Moran to get issues addressed on the car we just recently purchased. He went above and beyond our expectations and we can't be more grateful.

Mrs. Olive

Jun 20, 2015

Sadly and very unexpectedly, I had to say goodbye to the best truck I have ever owned, my 2007 FJ Cruiser ( which I bought from Marque). Marque was very understanding and incredible during the whole process. I couldn't purchase another FJ Cruiser so we had to find another truck that would work for me. I am now the proud owner of a 2015 Tacoma and couldn't have asked for an easier transaction! Thank you for everything, Marque!!

sonnychoun

Jun 19, 2015

My girlfriend and I received incredible service for leasing a new Toyota Camry 2015- our first car. You can rest assured that you're in great hands at Herb Chambers Toyota Scion of Auburn. We worked with Samantha Tetreau (Business Development), Kennedy Lidonde (Salesperson), and Andi Xhacka (Finance Manager). Samantha Tetreau did an incredible job breaking down the logistics and key details in leasing a vehicle. She was also very informative in explaining all of the tech specs for the car, she's the best! Kennedy Lidonde gave us a peace of mind before and after we leased the car, he ensured we had no hesitations or fears about anything in and around the car. Kennedy is so humorous and enthusiastic, always smiling and taking pride in what he does, good guy! Andi Xhacka made sure all of the proper paper work and information was filed timely and accurate, he's the man! With his expertise, we were able to ride out in our new vehicle within two days after signing the lease. Herb Chambers Toyota Scion of Auburn offers exceptional service and expertise. I highly recommend this place!

sonnychoun

Jun 19, 2015

My girlfriend and I received incredible service for leasing a new Toyota Camry 2015- our first car. You can rest assured that you're in great hands at Herb Chambers Toyota Scion of Auburn. We worked with Samantha Tetreau (Business Development), Kennedy Lidonde (Salesperson), and Andi Xhacka (Finance Manager). Samantha Tetreau did an incredible job breaking down the logistics and key details in leasing a vehicle. She was also very informative in explaining all of the tech specs for the car, she's the best! Kennedy Lidonde gave us a peace of mind before and after we leased the car, he ensured we had no hesitations or fears about anything in and around the car. Kennedy is so humorous and enthusiastic, always smiling and taking pride in what he does, good guy! Andi Xhacka made sure all of the proper paper work and information was filed timely and accurate, he's the man! With his expertise, we were able to ride out in our new vehicle within two days after signing the lease. Herb Chambers Toyota Scion of Auburn offers exceptional service and expertise. I highly recommend this place!

JM

Jun 17, 2015

Went in tonight to see if they can come close to a target price based on what I've seen on TrueCar and other dealierships for the vehicle I was interested in, and the offers I've received on my trade from other dealerships. The Finance manager couldn't be bothered to try in an honest and customer-centric way to come anywhere near to my target. I called back and the Sales manager in charge called me to return to the dealership and gave me a so-called quote with the numbers I wanted, but NO description of the year, make and model of car or the year make and model of my trade. When I questioned him about this, he said, 'He'll remember what cars (are represented) in the quote. Sleazy, dishonest, indifferent, and unprofessional. If they would have beat the last deal I got or made an honest effort to come close, I would have bought tonight (or tomorrow, if necessary). If their GM contacts me and straightens things out, including arranging for me to come in AFTER FIRST getting a real specific quote sent to me, and making sure I don't have to deal with the indifferent finance manager that was there tonight, this review will be taken down. Otherwise, Buyer BEWARE! They aren't exactly obsessed with customer service, honesty, or fair dealings!

Michaela Almeida

Jun 6, 2015

We had a great experience! Jonathan was very helpful and informative. He was able to get us a great deal for the car I wanted

Nicole123

Jun 5, 2015

Anthony was so caring and really worked with me in my new life situation....kind and considerate! The deal was amazing on a brand new RAV4...can't beat it!! I have been going to this location for years now and will never stop!

Karen C.

Jun 2, 2015

If you are looking for a class act, then you should think about buying a vehicle at Herb Chambers Toyota in Auburn, MA. Lets's begin with the General Manager, Dan Bortolussi. He is indeed what you call a True Gentleman. He is very respectful and polite. What I admire most about him is his appreciation to each and every customer who walkis into his dealership. His sales and management teams are superb!! Way to go, Dan! Thank you.Next is Shawn the "Money Man"! This guy gets you what you need. He presents in a way which you do not feel any pressure and still gets the job done! Shawn has a gregarious personality which offers soooo much to the Herb Chambers Family!Managers Imad and Dylan are extremely personable and know their business well. They are also very respectful and treat their customers in a very friendly manner.Finally.....my sales agent Jimmy Eldean. This guy is the BOMB!!!! Because I purchased my car on a jweekend, the last day of the month and also needed installation of heated seats, Jimmy told me that it would probably be 4-5 days for delivery. I had no problem with this because of his honesty. Lo and behold, Jimmy called me on Monday at 6:30 P.M. to apprise me of the fact that the car was ready for delivery. New plates, registration, inspection sticker and heated seats!!! I couldn't believe it! Jimmy reeeeeally cares about his customers. He is very charismatic and is so respectful. Please......buy a vehicle from Jimmy Eldean at Herb Chambers Toyota in Auburn, MA. You won't be disappointed!

rita c

May 28, 2015

Tim was very helpful in explaining our options in looking for the highlander that we wanted to purchase .He did everything that we asked and we were very happy he took the time go over things with us.

SatisfiedCustomer_Velazquez

May 25, 2015

If you are looking for exceptional service go to Herb Chambers Toyota/ Scion of Auburn! This dealership has nothing but the best- showing clear that they hold themselves to a high standard. Everyone at this location was friendly and attentive to helping me. They offered ice cream, fruit or a drink for me to enjoy during my wait and lowered my stress level which typically raises at the thought of spending money. The so-called "Rookie" salesman Johnathan Moreno did an amazing job working with me and finance to get my payments right where I wanted them to be. He kept me updated with the entire process and was very professional. I didn't feel pressured by him to hurry up and make a decision and I rest easy knowing I got an amazing deal! (2015 Camry SE)

BlueBird

May 23, 2015

My best day ever was turning in my Camry lease and getting the approval for my brand new Scion!!! Stephane and Wael were the best helping walk me through all the big details and all the little ones too. If I ever decide to get another car I will be back there visiting them and knowing I will be taken care of.

Leonard Genest

May 19, 2015

Everyone got back to me kept me updated on the process of my vehicle.

DM

May 15, 2015

The vehicle was overpriced by at least $7,000. I used low Kelly Blue book pricing and took in and the response was "that is the price". The price offered for my trade was less than half of its value. Needless to say I did not purchase the vehicle. My advice - Buyers do your homework and if you are OK with being overcharged and under valued - this is the dealer ship for you.

alex123

May 11, 2015

i went to this dealership and less than 10 minutes i found the car and deal was done in 10 minutes no pressure at all.thank you herb chambers for making it easy to buy the car

missindia

May 7, 2015

Just signed papers on a new 2014.5 Camry for my wife. The finance manager Sean couldn't have been easier to deal with. No pressure to buy anything extra, and he answered all the questions I had. And Kennedy helped hook-up my wife's phone to the radio and answered all her questions about the Nav and Apps. Much more knowledgeable than the last dealership we bought from.Also the Gen. Manager Dan treated us like long time customers even though we had never met.

Pampered

May 6, 2015

I can't remember ever experiencing better customer service anywhere. The service department treated me as if I were a celebrity, especially Chan Nguyen, the service adviser who kept me in the loop throughout my entire visit. if I could give Chan 6 stars, I would.

sseanq

May 6, 2015

Very impressed with the process .Though this is not my first time buy was taken aback with lot of improvements and generals overall services and approach.

jenjones6775

Apr 30, 2015

I just signed papers on my new 2015 Toyota Corolla lease with Tim Dalton. He makes the process seem so easy and effortless. Even when there are bumps in the road, he is quick to accommodate you and avoid inconvenience. My family and I will continue to visit and recommend Tim and Herb Chambers of Auburn!

matthew.amelin

Apr 22, 2015

Last week I had the privilege of buying another car from Herb Chambers Toyota of Auburn Mass..I had purchased a Tacoma in 2010 from them, everything worked out positive and I had no issues.They are professional, no hassle, and will get you what you want without any pressure (unlike mostdealers). They work very well together as a team, and will communicate every aspect of the saleso you are fully aware of what is going on. Kennedy Lidonde was my sales rep and Shawn Merrick did the financing, they worked like a dream team together without a hitch! Its nice to be able to go to a dealer and get things done the right way.I will be back, thank you again!

Guangrui

Apr 20, 2015

Wonderful experience with this dealer, Dhimitri Lako is my sales person and he is wonderful. This dealer does not push you or deceive you to buying anything. We were originally came to purchase a Frs online quoted price 23k due to some miscommunition the price was actually 27k due to scions pure pricing. But the dealer were nice enough to honor that price to us, we than ask them about the wrx dhimitri said that it's a much better car. We went with the wrx sign all require information and off we went.

LisaC

Apr 15, 2015

Best experience i ever had at a dealership, whal and the whole crew treated my mom and I like buying a car dosnt have to be a bad thing. I've bought tacoma trucks for years, I hate the thought of taking that step to buy a new one, it's torture. Not this time. I now have a 2015 toyota tacoma and mom left with a 2013 rav4 in October. Just went back for my first oil change and was greeted in the parking lot with smiles, he remembered my name and couldn't do enough to make me feel welcome. Im sorry I hadn't shared this sooner. Thank you guys, I will be back ! THANK YOU Sincerely Lisa C.

Rich D.

Apr 11, 2015

2015 Toyota Highlander XLE 4,500 mi. Blue tooth has failed and dealer and MFC. say its my problem. After 12 service calls and visits. ??

ken84

Apr 10, 2015

This is a great place to do business. I would recommend Herb Chambers of Auburn to anyone Kennedy was very helpful in my choice of vehicle.

J Carroll

Apr 9, 2015

Glad I took the ride out to this dealership. Great inventory. Nice facility. I was glad they had the truck I wanted and I was able to find it through cars.com. Thank you Tomi for the sale.

J.Carroll

Apr 8, 2015

So glad I took the time to take the ride out to this dealership. Overall I am happy with the vehicle and everything that they did. Thank you Tomi Tsitsos

Mary

Apr 3, 2015

They have Excellent service. The employees are very nice. I would recommend them to other friends. I bought my first car here years again and I came back because their service was great.

marybeth4

Apr 3, 2015

Mary The service was excellent. The workers were all very nice. I will recommend your place. I would have liked it to be a little cheaper but doesn't everyone. You want too many words in this review. I bought my old car here years ago and I came back because the service was great.

grisel

Mar 30, 2015

I don't consider him a car salesman, is more than that...he's a great brother and friend.Thank you for being who you are.!! Never change.!

Kelly C

Mar 30, 2015

Just got my second car from Tim Dalton, and not only was he beyond helpful, but he was honest and presented me with several options that allowed me to get exactly what I was looking for. I would highly recommend Tim and the dealership to anyone looking for a great vehicle and high-quality customer service!!!

JCash

Mar 29, 2015

I was recently looking for a new car, and turned to my friend Greg Mathews for help, but was initially concerned that as he represented Toyota and I was looking for a Chrysler that even though Herb Chambers carried that make that he would not be able to help. What I discovered is that HC has a white-glove referral system in place whereby when I went to Chrysler, I was introduced to a hand-picked product specialist, Mike Jenks, and I received professional assistance from first look through the delivery process. Mike the GSM and Natalie the finance manager were both very easy to work with and I felt that I had formed a new professional relationship with everyone. I was thrilled with my experience and would gladly recommend Herb Chambers Toyota and Chrysler to a friend.

Mary

Mar 29, 2015

The service was excellent. The workers were all very nice. I will recommend your place. I would have liked it to be a little cheaper but doesn't everyone.You want too many words in the review.

Pat Hacker

Mar 29, 2015

Sales person, loan officer, service - OUTSTANDING ! I am now looking for a truck. I will be back!!!Thank you so very much for all your help.

Ken & Lyn

Mar 29, 2015

We recently had the experience of working with Tim Dalton for our car needs. We have had multiple dealings with Tim and have always found him to be very responsive to our needs and has made some solid recommendations. We feel that Tim has been very fair and honorable and we don't look to go anywhere else for our car needs. Thumbs up to your dealership for having Tim represent you.

KFAR

Mar 24, 2015

I went into the dealership looking for something that was better on gas milage. I didn't have the best situation. The first time I came and went a little bummed. The following weekend I ended up returning and buying a Toyota Corolla. The best decision I made. The salesman Greg Mathews was awesome! Talk about someone who really cares about the person instead of getting the sale. He made the process so easy and it was fun as well. I would go back to Herb Chambers and back to Greg the next time I buy a car as well as recommend him and the dealership. Thanks for everything!

Colin

Mar 24, 2015

I recently purchased a vehicle from Herb Chambers Toyota of Auburn and was beyond satisfied. Everything that could have been done for me was done with more, and all thanks go to the associates and Wael. He did everything possible to help me and went above and beyond what I had expected by far. I would and have already recommended for many people to head to Herb Chambers Toyota of Auburn and to go see Wael personally because of how well the associates and Wael took care of me. Thank you to Wael and the associates at Herb Chambers.

nbcustomer

Mar 24, 2015

My husband and I have been leasing Toyotas from Herb Chambers in Auburn for more than 10 years. We count ourselves fortunate to have had Tim Dalton guide us through this process from the beginning. We very much appreciate Tim's professionalism and attention to detail as well as the sincere interest he displays on a personal level. We enjoy visiting "an old friend" (that's "old" as in "valued", not "old" as in "old", Tim). The purpose of our recent visit on March 23rd was to finalize a 3 year lease on a 2015 Camry. Shawn Merrick handled the paperwork in a timely manner and we're happy to be welcoming spring in our handsome Creme Brulee Mica Camry. Thank you, Tim and Shawn!Ellen Smith

Sophie

Mar 23, 2015

I purchased my 4th Toyota from Auburn Herb Chambers, my 2nd from Kennedy. Kennedy found the exact Rav4 I wanted.They gave me an excellent trade in price for my Corolla and an excellent price for my 2015 Rav4! Kennedy made the whole experience friendly, easy and painless! There was no problems making this purchase. I would highly recommend Kennedy for a salesman and highly recommend for Auburn Herb Chambers for sales and service. I have been a customer since 2006 and have never had any problems buying or servicing a car from Auburn Herb Chambers. Friendly, clean, professional dealership.

bobo724

Mar 22, 2015

I had a great experience working with Tim on a new lease of a Tacoma. He made sure that he knew exactly what features I wanted and then he found the perfect vehicle in a very short time. The process was so easy! This is the 5th purchase/lease for my family from Herb Chambers of Auburn in the last 5 years because of people like Tim!

Dave Cov.

Mar 19, 2015

recently my wife decided to purchase a new car and some how we ended up get two vehicles from Herb Chambers of Auburn- a new Camry for me and a new Rav 4 for her. She was initially helped by Dhimitri and had great reviews about how helpful he was. Msheehan we went in to sign the paperwork he continued to prior ice great costumer service. We look forward to picking up our new vehicles and appreciate all that Dhimitri has done for us.

Katie Coviello

Mar 19, 2015

I came into this dealership the other day to test drive and get information about a new vehicle. I ended up leaving with two cars- a new Rav-4 for me, and a new Camry for my husband. Dhimitri was beyond helpful in finding me the right car for my needs and wants. I ended up with a great deal and I am so excited to get pick up my new car. Thank you Dhimitri and the guys at Herb Chambers of Auburn for all of the help!

Lindsey

Mar 18, 2015

I worked with Dhimitri to lease a 2015 Toyota Corolla. From the minute we walked in, he was extremely friendly and helpful. He made the entire experiece very easy and enojyable. My car was traded in while my new car was being prepared, they gave me a rental -- a 2015 Camry. Will defitnitely be back - and will certainly required Dhimitri!

bCofsky

Mar 15, 2015

It was even better than the first experience just last year and that experience was nearly perfect. I look forward to having a continued relationship with them.

RichH

Mar 11, 2015

Jimmy was a pleasure to deal with in the purchase of my new Toyota Prius. There was no pressure and he was very helpful. Thanks for the quick service!

malmeida1103

Mar 8, 2015

I had an amazing experience purchasing my Camry! Jimmy was a pleasure to work with. I felt no pressure and he was extremely helpful since it was my first car purchase. I've had my car for a year and a half now and I couldn't be happier! The service department is fabulous, especially Martin. He is very personable, knowledgable, and even remembers me every time I come in. I've recommended this dealership to everyone I know because of the amazing experience I've had. My entire family and I will continue to purchase any future vehicles from this dealership because of the outstanding customer service given to us by Jimmy and the rest of the staff in Auburn. Michaela Almeida

Marie

Mar 7, 2015

Total ACCOLADES for Dhimitri Lako, Dylan Hoang, Christopher Stockert, Mateo Lako, Lauren Ostiguy, Imad Benelkour. The BEST customer service, knowledge and price. Buy from them!

Alice

Mar 1, 2015

I just bought a new Camry with Greg Mathews in Auburn. Greg took care of everything in a short period of time. He is a wonderful sales consultant. I will recommend him to all my friends and family who need a new car!!i love my new Camry!!Alice Valle

stephfow21

Feb 28, 2015

Had a great experience purchasing my new Rav4! Was a pleasure to work with Greg Matthews and Andi Xhacka. He was extremely helpful and made the whole process an easy and enjoyable one!

JELD4

Feb 22, 2015

Marque helped us trade in two cars and lease three scions for our family this past summer. It was a complicated transaction but he was patient and honest with us. When he suggested the Scion lease as a good option for our kids, but didn't have one currently on his lot, we test drove the car at another dealership and returned to Marque and Herb Chambers to finish the deals. Happy to report 5 months later everyone is still thrilled with the cars. The TC's are sporty and powerful. Thanks to Marque and Chris in finance for processing everything so efficiently and professionally. We will be back!

licobl

Feb 21, 2015

Marque helped us trade in two cars and lease three scions this past summer. It was a complicated transaction but he was patient and honest with us. When he suggested the Scion lease as a good option for our kids, but didn't have one currently on the lot, we test drove the car at another lot and returned to Marque and Herb Chambers to finish the deal. Happy to report that five months later everyone is still thrilled with the cars. The TC's are sporty and powerful. Thanks to Marque and Chris in Finance for processing everything so efficiently and professionally. We will be back for sure!

Atrotto

Feb 20, 2015

My husband and I both worked with Dhimitri Lako to purchase new vesicles and he was great. He went above and beyond to get us into the vehicles we wanted. I highly recommend asking for Dhimitri when visiting this location.

Matt

Feb 19, 2015

Jimmy was great to deal with, he answered all my questions and made me feel comfortable making my first car purchase. Chris in finance was very transparent with everything on pricing.

Podmaster

Feb 18, 2015

I have purchased five new cars from Herb Chambers Toyota Auburn (HCTA) over the years. Jimmy Eldean has assisted me with the last few purchases. Jimmy has a impressive Toyota knowledge base and is extremely professional and polite (a lost art). Emad Benelkour is the excellent manager that made all five of these vehicles sales happen. There was no pressure, a pleasant buying experience and straightforward trade values for my many purchases. That is what keeps me going back. The dealership has a great selection of vehicles with a top notch service department. I highly recommend HCTA to my family and friends and in my opinion that is the highest form of praise that can be given.

Barry Decina

Feb 18, 2015

I had a excellent experience at Herb Chambers Toyota Auburn recently and purchased a Toyota Highlander. I started off working with Lauren Ostiguy online and she was very helpful and full of knowledge.. My salesperson Marque Hoenig provided excellent service including going to another dealership to pick up my vehicle in a timely fashion. He was kind, courteous, and appreciated the fact that I didn't have a lot of time to spend at the dealership because of the crazy winter we have been enduring. I was more than impressed and appreciated all the extra time he put into the sale. I also worked with Chris Stockert to finalize all the paperwork and he was great too. He was nice and very pleasant to work with on the deal. With that said, it made up for the bad experience i had on another purchase of a used vehicle which was over a year ago and their is no hard feelings because misconceptions happen when the proper information is not revealed. I left Herb Chambers feeling happy and it was great that they listened to my needs. The Highlander is such a nice vehicle!! Thank you everyone!!! See you again for the next vehicle when the time occurs!!

Steve T

Feb 18, 2015

We purchased a 2015 RAV4 and a 2015 Tacoma TRD 4X4 this past weekend from Dimitri. Dimitri worked with us to get us and made sure we got the options we wanted at the price we wanted to pay. Overall great experience! If you are looking for a new Toyota you have to go see Dimitri at Herb Chambers.

Podmaster

Feb 18, 2015

I have purchased five new cars from Herb Chambers Toyota Auburn (HCTA) over the years. Jimmy Eldean has assisted me with the last few purchases. Jimmy has a impressive Toyota knowledge base and is extremely professional and polite (a lost art). Emad Benelkour is the excellent manager that made all five of these vehicles sales happen. There was no pressure, a pleasant buying experience and straightforward trade values for my many purchases. That is what keeps me going back. The dealership has a great selection of vehicles with a top notch service department. I highly recommend HCTA to my family and friends and in my opinion that is the highest form of praise that can be given.

sarahtaylor8

Feb 18, 2015

Jimmy was professional and helpful throughout our car buying experience. He also went to great lengths to accommodate us with a couple of issues that came up after the purchase. We will definitely return to herb chambers for our next car purchase!

jamtob

Feb 17, 2015

This is the fifth time I have dealt with Jimmy. He has always been very helpful and very understanding.. This is the 3rd RAV 4 we have leased thru him. I will always recommend Jimmie to anyone who asks who they should ask for if they go to Herb Chambers in Auburn.

Anne Gichangi

Feb 17, 2015

It was my first time buying a car from a dealership. I received excellent service. After I decided to buy the car, they gave me a car to drive while they processed the paper work for the car. This was an awesome gesture. They gave me a very good car too. My family enjoyed the ride. Ken was an exceptional sales person. I called with so many questions before and after buying the car and he answered my questions with a lot of patience. Thank you Ken for your professionalism and kindness. I had a wonderful experience and so did my sister who bought a car just after I bought mine. This is now our one stop car shop for the family. I took my car for service and they serviced, vacuumed and washed my car. Thank you so much for your excellent service. You ROCK!!! I highly recommend this place to anyone looking for an excellent deal.

Christina18

Feb 16, 2015

I recently purchased a Toyota RAV 4 from Herb Chambers in Auburn and was fortunate enough to be greeted by Dhimitri Lako. From the very start, Dhimitri was very straight-forward, honest and above all, NOT PUSHY! He showed my mother and I both professionalism and perfection in his work. He was always pleasant and very much attentive to ours needs as customers. I would highly recommended making a visit to Herb Chambers and ask for Dhimitri, you won't regret it.

Chrissy

Feb 16, 2015

I recently purchased a Toyota RAV 4 from Herb Chambers in Auburn and was fortunate enough to be greeted by Dhimitri Lako. From the very start, Dhimitri was very straight-forward, honest and above all, NOT PUSHY! He showed my mother and I both professionalism and perfection in his work. He was always pleasant and very much attentive to ours needs as customers. I would highly recommended making a visit to Herb Chambers and ask for Dhimitri, you won't regret it.

danamichelle

Feb 16, 2015

I purchased my second car in 8 months from Jimmy! We were so pleased with our first RAV4 that we came back for another one. Jimmy was very helpful, kind, and friendly. Buying a car can be very stressful, and Jimmy made the experience effortless and worthwhile. I highly recommend this dealership.

Jamtob

Feb 15, 2015

We have come to this dealership for years, and leased and bought quite a few vehicles. We have dealt with Jimmy Eldean, and have always been completely satisfied. He goes above and beyond to get us the best deal. This last time he noticed a minor flaw on the vehicle we had test driven and were going to buy, and he went out in in the snow to find another identical vehicle, saying he would not have us take the car with the flaw. This impressed us to much! Also dealt with Shawn Merrick for the financing and it was actually enjoyable signing those papers! He has a wonderful personality

Edwaldo

Feb 14, 2015

Overall I was very satisfied with my recent purchase at Herb Chambers Toyota in Auburn. The staff that work there are very friendly and the facility has a nice atmosphere. And they have free coffee and ice cream bars. This was my first car purchase and I had done a decent amount of research on the Rav4 beforehand. My salesperson, Greg Mathews, was very approachable and didn't pressure me into a particular model. He was very knowledgeable about the vehicle and answered all my questions throughout the process. Most importantly I felt that Greg was honest with me the entire time I was there and made sure I was satisfied with my purchase afterwards.Again overall I am very happy with my purchase and would recommend Greg Mathews as your salesman.

ecrivard

Feb 14, 2015

Overall I was very satisfied with my recent purchase at Herb Chambers Toyota in Auburn. The staff that work there are very friendly and the facility has a nice atmosphere. And they have free coffee and ice cream bars. This was my first car purchase and I had done a decent amount of research on the Rav4 beforehand. My salesperson, Greg Mathews, was very approachable;e and didn't pressure me into a particular model. He was very knowledgeable about the vehicle and answered all my questions throughout the process. Most importantly I felt that Greg was honest with me the entire time I was there and made sure I was satisfied with my purchase afterwards.Negotiating the price was a bit of a problem at first. Unfortunately Greg was not the one who negotiated the sale, so I ended up dealing with the sales manager Jeff. The first offer was bogus and when I showed him the prices listed on the dealership's website, he proceeded to argue that they had Lauren change the prices a few days ago. After a couple more rejected offers, I was able to get a fair deal and negotiate the rest of the terms. Again overall I am very happy with my purchase and would recommend Greg Mathews as your salesman.

Michelle B

Feb 12, 2015

I worked with Jimmy and he was very friendly and helpful. He didn't try to push me into anything and he kept my payment at what I wanted it. I would recommend him to anyone that goes there. I went in there with the intent to purchase at first, and him and Dylan worked together to try to get me in a vehicle to meet my needs. After considering my options I decided to lease and very glad I did. Thank you Jimmy!

glis

Feb 9, 2015

After receiving multiple recommendations, my husband and I made a visit to Herb Chambers Toyota Scion of Auburn and were met by Dhimitri Lako. Dhimitri was pleasant and worked vigilantly to find us a vehicle that we were looking for and was very accommodating in helping us reach a payment within our budget. Very happy with our Toyota Highlander and the service from Dhimitri and all the staff who assisted at Herb Chambers Scion.

CesarRivadeneyra

Feb 7, 2015

My wife and I had a GREAT experience at this dealership, especially by the treatment that Wael did with us. He was very professional, always very approachable and friendly. He would look out for our interests and remember what we asked for from the car. He went out of his way to make us feel comfortable and that we could trust him. I believe we put our trust rightly so on him. If in the area, DO ask for him! You won't regret it!

tck

Feb 7, 2015

I have been coming to this dealership since 2011. I have leased two cars and bought one. Al has been a pleasure to work with. He is very personable and makes me feel like he cares about me and my family. It is truly appreciated.

kellyx123

Feb 6, 2015

This is my third purchase from Herb Chambers, and it is most certainly not my last! On a long, cold day of searching for cars I stopped at Herb Chambers Toyota of Auburn with the intent of signing papers that day. Marque was not only friendly, but he also was able to put me at ease in the buying process. He worked closely with Imad to ensure that I was able to get the exact model I wanted at the price I could afford. When I returned to pick up my new Rav4, there was an issue with turning in my old lease--Shawn was able to work with Marque to ensure that none of the issues fell onto me and instead took care of everything! I would recommend this dealership to anyone looking to purchase a new vehicle!

Kelly Leslie

Feb 6, 2015

The salesperson and finance director really went above and beyond to not only get me into the vehicle I wanted, but to also alleviate the stress that often accompanies buying a new car. There were a lot of unknowns regarding an early lease trade-in, and Marque and Shawn spent the time calling all of the appropriate people to ensure that turning in my vehicle was easy. I drove off the lot happy with my purchase and I would highly recommend this dealer to anyone considering a Toyota purchase!

pauls41

Feb 4, 2015

Always a joy to deal with Martin and Chan. We needed a tire fixed ASAP and these two guys gave us immediate attention. Very professional.

MeachaC

Feb 3, 2015

These guys are great! It was my first time buying a car and they met all of my needs with great customer service. They helped me find a car that met my needs and helped every step of the way! Tony, Stephan and Mike are the best!

kritsand

Jan 31, 2015

I went to Herb Chambers on Wed. Jan 29th. I went with intention of MAYBE purchasing a new Toyota Highlander to replace the one I had prior for 11 years!! (also bought from same dealership) Jimmy Eldean was my sales rep and he was the kindest and most knowledgable sales rep. He was so polite and non-pushy. I enjoyed my experience of buying because of him. And I LOVE my new highlander!! It rides awesome!!! I would def recommend Auburn Herb Chambers!! Especially Jimmy!!!

olsonr4177

Jan 30, 2015

My time at Herb chambers was very enjoyable. Service was great very efficient thanks to Alyssa Baril. I had a great time the service was quick. Greg Mathews was very helpful while I was waiting. He almost sold me another car. Thanks for everything.

Mcozza

Jan 24, 2015

We came in to lease a new Camry for our son and had a great experience at Herb Chambers Toyota of Auburn. Our salesperson Dhimitri Lako was superb in helping us get a great deal on exactly what we were looking for.

rav

Jan 23, 2015

no matter how long it took, or how much it's costing me :-) at the end of the day the Toyota dealer of Auburn Ma came through for me & i'm now enjoying my Rav 4, Thank You

Debbie

Jan 23, 2015

I have had the new Corolla 2015 for a month today. My first contact was with Samartha Tetreau. She recommended that I come in and checkout the new 2015 Toyota Corollas. She told me she could get me into a new 2015 Toyota at the same payment or less. She greeted me at the door and once I saw Jimmy Eldean I told her I wanted him as my salesman. This is my second car that I have purchased from Jimmy. Jimmy knows what I want in my car and does a good job finding that car for me. He is a great salesman you are lucky to have him. He has called me a few times to see how I like the car and if I have any concern. It was a pleasure working with Imad Benelkouri general manager he always makes my day by giving me a great deal. The financial manager Andi Xhacka was also very nice to work with. Your employees are awesome to deal with. I will recommend all my friends to buy a new Toyota from your dealership. My new Toyota takes me everywhere I want to go. I love the new back up camera. The gas mileage on the highway is over 42 miles to the gallon. Toyotas are the most dependable vehicles on the road. Thanks to all of you for making this a great purchasing experience.

debbie

Jan 23, 2015

I have had the new Toyota Corolla 2015 for a month today. I am so happy that Samartha Tetreau recommended that I come in and checkout the new 2015 Toyota Corollas. She told me she could get me into a new 2015 Toyota at the same payment or less. She greeted me at the door and once I saw Jimmy Eldean I told her I wanted him as my salesman. This is my second car that I have purchased from Jimmy. Jimmy knows what I want in my car and does a good job finding that car for me. He is a great salesman you are lucky to have him. He has followed up with me a few times to see if I have any questions or concern since the purchased of the vehicle. It was also a pleasure working with Imad Benelkour general manager he always makes my day by giving me a great deal. The financial manager Andi Xhacka was also very nice to work with. Your employees are awesome to deal with. I will recommend all my friends to buy a new Toyota from your dealership. My Toyota takes me everywhere I want to go. I love the new back up camera. The gas mileage on the highway is over 42 miles to the gallon. Toyotas are the most dependable vehicles on the road. Thanks to all of you for making this a great purchasing experience.

vegmama

Jan 21, 2015

I had a great experience at Herb Chambers Toyota Auburn recently and purchased a Toyota Sienna.. I started off working with Lauren Ostiguy online and she was very helpful and nice. My salesperson Jimmy Eldean provided excellent service including going to another dealership to pick up my vehicle and late appointments after my husband got out of work. He was nice, courteous, and appreciated the fact that I didn't have a lot of time to spend at the dealership with a toddler and infant at home. After I picked up the van I realized it only had one key so I called Jimmy. I was shocked when Jimmy went out of his way and made another trip to pick up my second key at the other dealership. I was more than impressed and appreciated all the extra time he put into the sale. I also worked with Chris Stockert to finalize all the paperwork and he was great too. He was nice and wasn't pushy. He also worked quickly. I left Herb Chambers feeling happy and it was great that they listened to my needs. I love my Sienna!

Stacey

Jan 20, 2015

I recently bought a Toyota RAV4 from Herb Chambers of Auburn and every part of the experience was and continues to be positive. I worked with Brandon Fernandes, who was very professional but in a friendly, accessible way. He put me at ease about the car buying experience, and after talking with me about what I was looking for, he found exactly what I wanted. He was honest and forthright about my trade-in (I was afraid I wasn't going to get much for it) and answered all of my *many* questions. I did not expect to drive away in a new car that day, but Brandon made that decision easy!

dberry

Jan 20, 2015

Matt helped to make the experience of buying our first Toyota easy and stress-free. He even drove my old car to my home when I couldn't get anyone to come back with me to the dealership to pick it up. So thankful for his kindness and his going that extra mile. Will definitely recommend him and the Auburn, Ma dealership to Family & Friends...Dolores

Carol

Jan 19, 2015

We are senior citizen car buyers and spoke to Kimberly Gerolomo by phone. Business meetings at the dealership were with Kennedy Lidonde. We are very basic in our understanding of new technology and everyone was very patient with our many questions and concerns. An after delivery situation was handled promptly and to our satisfaction. Thank you for this new Toyota Rav 4 experience ??. Peter and Carol

sakrst81

Jan 19, 2015

The staff members at herb chambers of auburn were very welcoming and friendly! Dhimitri made leasing a car a very enjoyable experience! We will definitely return and recommend this dealership to others! I honestly could not be any happier with my experience!

Shelley Glockner

Jan 15, 2015

We purchased a 2013 Rav4 from Marque Hoenig just about a year ago. It was the second car we bought from Marque, but our 6th Toyota. (Others were used private sale vehicles) We returned because of the excellent treatment we received from everyone at the dealership, but especially for how we were treated by our salesman. Marque is great to work with!! The service department has been equally as friendly and helpful when we have gone in for our routine care care- glad to say that is the only time we have needed to return to the dealership!! No complaints with the Rav, the service we recieve or the great staff at Herb Chambers in Auburn.

BlizzardPearl

Jan 14, 2015

When I gave Brandon my list for a much needed vehicle and in the price range I required he listened attentively without being pushy. He found me the perfect vehicle at the perfect price. When he showed my the car I loved it right away. It had all the features and amenities I wanted and more! He went over the Blue Tooth and Navigation system in a way that was easy to understand. I am now very happily driving a 2012 Nissan Sentra and would recommend Brandon to everyone I know.

Eric Comptois & Amber Arnold

Jan 14, 2015

Thank you Matt for making the process as painless as possible. You took the chances to get us what we wanted for a monthly payment along with getting us a rental while the car went in for a "check up" to have a recall fixed. Lastly thank you for delivering the car to our home!

Kim

Jan 14, 2015

This was my 2nd experience with Herb Chambers of Auburn. I can't say enough about this dealership. I knew when I made the decision to trade my car in for the new Hot Lava color that Herb Chambers of Auburn would be the place I would be going to purchase my vehicle. My sales person was Dhimitri Lako and I couldn't have been happier with the service he provided. He was always willing to answer any questions I had and he did whatever he could to make sure I was happy with my new purchase. No matter what my question or concern was he made it a priority. He made purchasing my new car a hassle free experience. The fact that he was sprawled out in my trunk trying to help my husband secure the car seat, just goes to show you what a truly great guy he is. I wasn't happy with the tires on my car and he scoured the dealership to find ones that would make me feel lless uneasy and more at ease when driving my car. I call that top notch service! Not only do I love my new 2015 Rav4 but I love having peace of mind know that there are people like Dhmitri and a dealership like Herb Chambers that have my best interest in mind.

BlizzardPearl

Jan 14, 2015

When I gave Brandon my list for a much needed vehicle and in the price range I required he listened attentively without being pushy. He found me the perfect vehicle at the perfect price. When he showed my the car I loved it right away. It had all the features and amenities I wanted and more! He went over the Blue Tooth and Navigation system in a way that was easy to understand. I am now very happily driving a 2012 Nissan Sentra and would recommend Brandon to everyone I know.

Corolla#1

Jan 14, 2015

After getting over the shock of having my car totalled, I knew the only place to get another car was at Herb Chambers in Auburn. Previously I have leased several cars and bought several cars, all Corollas, all at Herb Chambers. When I went to the dealer and told them what I wanted, I was directed to Kennedy Lidonde. He put me at ease and was really interested in helping me. Kennedy didn't try to sell me a car---he made it possible for me to buy a car at a price I could afford. After test driving several Corollas, I chose a silver 2013 Corolla and I couldn't be happier. I can understand why Kennedy was chosen Salesman of the Month for October. I can't thank Kennedy and Herb Chambers enough for the help they gave me when I really needed it. I have always told friends to go to Herb Chambers for caring people, quality cars, and at an affordable price.

SatisfiedCustomer

Jan 13, 2015

I was having a difficult time finding the Blizzard Pearl Highlander with black leather interior due to it being a "hot item". I was informed that it would take weeks to receive this vehicle. Jimmy Elden SURPRISED me with the ability to get this vehicle within 5days. He was amazing throughout the whole process. There were times when I thought I was going to leave, but through his honesty and kindness I stayed and am happy I did so. I love my Highlander. And to top it off he got it for me with black and chocolate interior. I will definitely refer my family and friends to Jimmy. He is definitely all for customer satisfaction.

Debra,W.

Jan 12, 2015

I have purchased many vehicles from Herb Chambers Toyota of Auburn. My first contact was with Samantha Tetreau. She recommended that I come in and checkout the new 2015 Toyotas. She told me she could get me into a new 2015 Toyota at the same payment or less. She greeted me at the door and once I saw Jimmy Eldean I told her I wanted him as my salesman. This is my second car that I have purchased from Jimmy. Jimmy knows what I want in my car and does a good job finding that car for me. He is a great salesman you are lucky to have him. It was a pleasure working with Imad Benelkouri general manager he always makes my day by giving me a great deal. The financial manager Andi Xhacka was also very nice to work with. Your employees are always awesome to deal with. I would and I will recommend all my friends to buy a new Toyota from your dealership. My new Toyota takes me everywhere I want to go. I love the new back up camera. The gas mileage on the highway is over 42 miles to the gallon. Toyotas are the most dependable vehicles on the road. Thanks to all of you for making this a great purchasing experience.

jonrossi

Jan 12, 2015

I purchased a used tundra from Marque. It was a pleasant and easy purchase. I've been interested in a tundra for a while and Marque made it possible to drive away in one at the price range I wanted to be in. I'm happy with my truck. Marque is an asset to the dealership. I did the paper work with Andi in finance and we was just as enjoyable to work with. It was a smooth process in the finance office and I was out of there in no time. Thanks guys!

Rudi&Beni

Jan 10, 2015

We have purchased several cars over the years from Herb Chambers Toyota on Washington St in Auburn. Always a pleasure to work with, Wayne and all the staff at Herb Chambers make the car buying process a breeze. Every vehicle has been a superstar and HC service is always spot on. So very pleased to have this team on my side. Top notch.

Megan Pierce

Jan 8, 2015

I just bought my first car ever!! I bought a Toyota RAV4 !! Tim Dalton helped me out! He was very professional and made this experience very fun! I greatly appreciate all of his help! If you need a new car he is the person to see !

DanT

Jan 7, 2015

I had a budget to maintain and Samantha Tetreau and Dhimitri Lako were so helpful in offering me the information necessary to make the best decision and lease the best vehicle with all the equipment I wanted. I have never experienced a smoother buying experience. From the moment I called to set the appointment with Samantha to reviewing options and financing with Dhimitri I felt comfortable and confident in my descision to lease a new 2015 RAV4 from Herb Chambers of Auburn. I won't hesitate to Recommend them to my family and friends.

KrystalA25

Jan 7, 2015

Once I found the SUV I wanted, Matt made me feel very comfortable with the test drive. He was very knowledgeable with the model. The sales process was stress free and I didn't feel pressured to do anything that day. I really feel like I got a good deal on my SantaFe. I'm so happy with it!

LindaH

Jan 6, 2015

Like most people I dread car buying. I put it off because I dislike the negotiations and the generally bad attitude of salespeople. I walked out on a good deal at a competitor (Prime Toyota) because of a rude Sales Manager and a condescending salesman. I contacted several other dealerships online prior to going into Herb Chambers Toyota of Auburn. I received a slightly better online quote from another Toyota Dealership but decided to go to Herb Chambers first since their location was closer to my home. Tomi Tsitsos was my salesman and Stephan Jovan the Sales Manager. Tomi was the most helpful,Courteous Car Salesman I have ever worked with. I felt he was honest with me and listened to what I wanted. Tomi's Customer Service was excellent. Stephane Jovan was very friendly and also very courteous! Stephane Jovan gave me a good price without the extra back and forth negotiations. I feel I was treated fairly and respectfully. A couple of other dealers came close to the numbers at Herb Chambers but eventually I got the best deal at Herb Chambers Toyota of Auburn. Combined with excellent Customer Service. Everyone at the dealership seemed so friendly. Christopher Stockert in the Finance office was extremely patient and kind! I am happy that I gave Herb Chambers Toyota of Auburn a try. Car buying is stressful but for the very first time, I can say I had a good car buying experience -Overall it was a positive!

SueR

Jan 6, 2015

I had a great experience last week purchasing a car. The salesman, Greg Mathews, had what I was looking for at the ready. He listened to what I wanted in a car and was very friendly, funny, and made the experience easy. Shopping for new cars has never been easy before. I have had some terrible experiences at car dealerships over the years. That is why I chose to take the time to write this review. Good service deserves to be recognized.

John P.

Jan 6, 2015

I recently did an end of lease trade in. This is the 10th car I have either purchased, leased or brought in a friend to buy. Marque Hoenig has been working with me for the last 3 vehicles I personally leased. He went above and beyond to make sure that the whole process was as smooth as possible and that the end result was painless. Marque is not a "car salesman", he is there to help you find what you need "NO PRESSURE!!" . He is knowledgeable, forthright and a pleasure to deal with. He made sure that I got the car I wanted for the price range I required. Would buy my next 10 from him and highly recommend him to anyone interested in a new, used or lease vehicle.

"Barbara the Prius Buyer"

Jan 4, 2015

This dealership does a great job training all employees to make customers feel it's a pleasure to serve them. I was interested in a new Prius and found my salesman, Wayne, to be ready to answer each and every question, and then scour the countryside to find the car I wanted and get it to me immediately. . Everyone I met at the dealer was friendly and competent. I will continue my relationship with Wayne and the the Service Dept., and will be referring friends and family without hesitation!

ChrisP

Jan 2, 2015

Very happy to say I went to Herb Chambers to buy my new Tacoma. Worked with Brandon and Matt mostly, and they made buying a new truck easy and stress free. They both made sure everything was exactly how I ordered it and were always available and professional throughout the whole process. I'll definitely be coming back here for my next truck!

whitneybrown

Jan 2, 2015

This was the best car buying experience ever from start to finish. The reason why this was so pleasant was totally due to our salesman Wael. Unlike many car salesman, Wael was not high pressure, and he kept every promise he made. From the minute we walked in, Wael made us feel comfortable and welcome. He listened carefully to what we wanted and tried to match us with a vehicle that fulfilled our wish list. Although it was a very busy dealership, he took his time and it was clear that he truly cared about us and not just making the sale. Once we had selected the vehicle, Wael patiently walked us through the rest of the process, he explained all of our options and helped decide what was best for us. He went out of his way to make sure all of our requests were met, he was honest, upfront, kind and patient. These are adjectives you would normally not associate with a car buying experience. There were no unexpected surprises and we received a followup phone call the next day, just to ensure we were enjoying our vehicle and to see if we had any questions about its operation or features. With Wael as its ambassador, Herb Chambers Toyota has won me as a loyal costumer and I would highly recommend this dealership to anyone.

whitneybrown

Jan 2, 2015

This was the best car buying experience ever. The reason why this was so pleasant was totally due to our salesman Wael. Unlike many car salesman, Wael was not high pressure, and he kept every promise he made. From the minute we walked in, Wael made us feel comfortable and welcome. He listened carefully to what we wanted and tried to match us with a vehicle that fulfilled our wish list. Although it was a very busy dealership, he took his time and it was clear that he truly cared about us and not just making the sale. Once we had selected the vehicle, Wael patiently walked us through the rest of the process, he explained all of our options and helped decide what was best for us. He went out of his way to make sure all of our requests were met, he was honest, upfront, kind and patient. These are adjectives you would normally not associate with a car buying experience. There were no unexpected surprises and we received a followup phone call the next day, just to ensure we were enjoying our vehicle and to see if we had any questions about its operation or features. With Wael as its ambassador, Herb Chambers Toyota has won me as a loyal costumer and I would highly recommend this dealership to anyone.

Michael from Pomfret

Jan 1, 2015

My wife and I were just beginning our new car hunt and since Toyota dealerships don't exist in northeast CT, we drove 30 miles to Herb Chambers in Auburn MA. We were trading in a Solara convertible, so expected to get a decent trade-in. We dealt first with Brandon, who was energetic and knowledgeable and then Tomi was called in to manage the final negotiations. As you know, buying a car can be painful, but we came to an agreement in the second round. We were limited on time, so Brandon was able to push the whole deal through in about 2 hours. We had to come back in a few days after the CT registration was complete and Brandon dropped everything to transfer the plates. They are a very professional and friendly crew and they don't keep you waiting. If I had more time, I may have tried for a better deal elsewhere, but they had a great inventory and were willing to deal- so I'm giving them high praise. The 2015 XLE RAV4 is a decent crossover, and the 4 cylinders have plenty of pep. Other makes get better reviews than this Toyota, but it is a good solid vehicle that should last forever. Michael and Donna

ChrisP

Jan 1, 2015

Very happy to say I went to Herb Chambers to buy my new Tacoma. Worked with Brandon and Matt mostly, and they made buying a new truck easy and stress free. They both made sure everything was exactly how I ordered it and were always available and professional throughout the whole process. I'll definitely be coming back here for my next truck!

RAV4

Dec 30, 2014

I just got my third Toyota RAV4 at Herb Chambers, Aburn .Jimmy Eldean was my sales person, he has an excellent personality and is very polite, he new all the answers to my questions.If you go buy a car ask for Jimmy Eldean.

MDC1983

Dec 27, 2014

Bought a new Tundra from Wayne at Herb Chambers in Auburn. He did a great job with the sales and knew what he was talking about. I had to wait a week for my new Tundra TRD to arrive from Texas and Wayne called me everyday to keep me posted on its progress and made the sales process very enjoyable, which isn't always the cause when buying a vehicle. I would recommend Wayne if you want a easy going and not pushy sales associate.

Jared Grant

Dec 24, 2014

I was in ana ccident before Thanksgiving and my car was totaled. I went to Herb Chambers Toyota in Auburn just to search and test drive some vehicles, but ended up buying one that same day! I was helped by Tim Dalton. He was a huge help! He was very courteous and really listened to what vehicle I wanted and what my budget was. He was able to find a vehicle that fit my requirements and I could not be happier with it! Dealing with Tim and his co-workers at Herb Chambers Toyota in Auburn made my car buying experience easier! I would recommend that if your looking for a new or used vehicle go see the folks at Herb Chambers Toyota in Auburn! Thank you Tim!

joggertude

Dec 23, 2014

Our extended family has purchased several cars from Marque and has always had a great experience. He makes the whole process very easy and is always available to help us with any questions we have after the sale. The people that have helped us when we come in for service have also been wonderful, working around our schedule and getting us on the road when promised. We will keep coming back to Herb Chambers for our cars until Marque retires!

Kate

Dec 22, 2014

If you want a top of the line sales person that actually listens to the customer, Then Tim Dalton is your man! If your in the market for a new or used vehicle, and actually want to get what you want without the hassle, go directly to Tim. A salesperson with class and integrity! Thank you Tim from the bottom of my heart! Dan the GM is also an amazing individual, in which I am forever grateful!!!!

Richard Ritacco

Dec 21, 2014

Jimmy is a credit to this dealership. I would highly recommend him because of his sincere concern for his customers. He was very informative and willing to answer any questions I had. I am extremely satisfied with my decision to purchase a vehicle from Herb Chambers. I will,most definitely, recommend Jimmy Eldean to my friends and relatives whenever they are in need of a new or used vehicle. Richard Ritacco

Karen Conti

Dec 21, 2014

Due to the courtesy, concern for my needs and the excellent personality of Jimmy Eldean I would,most definitely, recommend this dealership. He is an asset to your dealership.

Kate1966

Dec 21, 2014

If you want a top of the line sales person that actually listens to the customer, Then Tim Dalton is your man! If your in the market for a new or used vehicle, and actually want to get what you want without the hassle, go directly to Tim. A salesperson with class and integrity! Thank you Tim from the bottom of my heart!Oh ya..lets not forget the GM Dan! You are an amazing person and top notch business person!! Bless you both!

Cindy

Dec 20, 2014

I've purchased several cars over the years from Marque Hoenig of Herb Chambers Toyota and HC Scion in Auburn. Always a pleasure to work with, Marque and all the staff at Herb Chambers make the car buying process a breeze. Every vehicle has been a superstar and HC service is always spot on. So very pleased to have this team on my side. Top notch.

CindyW

Dec 20, 2014

I've purchased several cars over the years from Marque Hoenig of Herb Chambers Toyota and HC Scion in Auburn. Always a pleasure to work with, Marque and all the staff at Herb Chambers make the car buying process a breeze. Every vehicle has been a superstar and HC service is always spot on. So very pleased to have this team on my side. Top notch.

Happy Customer

Dec 19, 2014

Great Surprise! The plan was surprise my wife with a 2015 Highlander that she had been dreaming about for some time. Not just any Highlander, but seemingly the most hard to find combination of Blizzard pearl with almond interior, Limited Platinum Edition. After calling every local Toyota dealer, only to find out this particular combination was nowhere to be found, I was finally able to find someone who said they could help out. After placing a deposit over the phone, I waited. Days turned into weeks and still this particular dealership had not been able to find what I was looking for. With frustration setting in, I began the hunt once again for this elusive four wheel creation. I expanded my search outside of Rhode Island & that is when I called Herb Chambers Toyota of Auburn and spoke with Samantha Tetreu. She assured me they would be able to find what I was looking for and was most helpful in working out the selling price with me over the phone. Once the deal was struck, I was prepared once again to wait it out until they could find the Highlander. Samantha passed the procurement duties to Kennedy Lidonde who called me the next day to let me know he was on the case. A day later he called to inform me that not only had he been able to find the specific model I was looking for, but that it would be on the lot the next day! I explained to Kennedy that this was to be a surprise for my wife and we needed to come up with a plan to make this happen without her catching on. Kennedy & I spoke at length as to how we would pull this off and he sounded as excited and eager to make this happen as I was. The plan was then set in motion On the big day, I managed to get my unsuspecting wife & kids in the car to make the 40 mile trip to a Christmas Bazaar (aka the dealership!). I slipped Kennedy a text when I was five minutes away to alert him of our arrival. As we got near the dealership, I told the wife we were early and we should waste some time looking around, just as I turned into Toyota of Auburns lot. As we rolled in, there it was in all its glory, with a big red bow adorning the hood, the Toyota Highlander of her dreams. Kennedy was dutifully standing alongside the vehicle awaiting our arrival. She knew something was up Once parked, we made our way over and introduced ourselves to Kennedy and per our plan, he insisted she take a seat in the Highlander. He had a note fixed to the steering wheel stating this was her NEW CAR! Needless to say she was speechless and overwhelmed, just as we had planned! I cannot express how extremely helpful and professional both Kennedy and Samantha were with making this deal the most pleasant car buying experience one could ask for. Without their help, it just would not have been the same. I would recommend their expertise to anyone and will certainly give them the first opportunity should I plan to buy another vehicle. If you are still reading this review, stop and give them a call: Kennedy Lidonde, Professional Sales & Leasing Consultant, Ph 508-832-8000, Fx 508-832-0825 klidondeatherbchambers.com. Samantha Tetreau, Business Development Manager, samantha.tetreauatherbchambers.com

Jim

Dec 18, 2014

We have had a wonderful experience with sales and service.We have purchased 2 vehicles through sales person Marque Hoenig and highly recommend him.Service has been excellent as well.

matt r

Dec 16, 2014

My salesperson was Kennedy... As soon as I walked in the door he was there to greet me along with Lauren the bdc rep . I wanted to lease a car and I needed help finding the right payment for my family .. Well Dillon (sp) helped me do just that. I walked out smiling after I finished up with Andy the finance rep. The next day I called in to see if my new 2015 corolla was ready to be picked up And it was. THAT WAS FAST I just want to thank Kennedy Lauren and Dillon for making my first leasing experience something I'll never forget

Quent & Teresa Bruso

Dec 16, 2014

Dhimitri Lako met us as soon as we arrived. He was very attentive and answered all of our questions. He made the buying process a very positive experience. Thank you Dhimitri.

K.F.

Dec 15, 2014

I just leased my second Toyota Rav4 from Tim Dalton. I passed several other Toyota dealerships to go back to Tim because he takes such good care of me. He listens, follows through and makes the process quick and easy. He is fair, kind and effective. I highly recommend working with Tim :)

kayarose

Dec 15, 2014

I just leased my second Toyota Rav4 from Tim Dalton. I passed several other Toyota dealerships to go back to Tim because he takes such good care of me. He listens, follows through and makes the process quick and easy. He is fair, kind and effective. I highly recommend working with Tim :)

MyCorolla!

Dec 15, 2014

Just purchased a 2013 Toyota Corolla at the Auburn dealership. From the initial phone call to Lauren Ostiguy, I then met Jimmy Eldean who worked with me in trading in my old Toyota Corolla for a newer model. Jimmy made the whole process a very positive one. Also, Dylan Hoang and Andi Xhacka provided excellent customer service . Thanks to the Herb Chambers Auburn dealership team!

namasteOMIE

Dec 15, 2014

Never has buying a car been so easy!!! A couple of months ago, I purchased the most perfect little, used Toyota Corolla from Herb Chambers Toyota of Auburn, MA. Dhimitri Lako ought to be the car-guy of the year!!! I REALLY love that young man, I don't know what I would have done without him! As soon as I pulled into the parking lot, he was there to help -from opening my door to sending me off in my new car. He was courteous, exceptionally knowledgeable, persistent without pressuring, and surprisingly patient. It's sales men like him that make the car buying experience so much more enjoyable, especially, since I was bewildered from visiting dozens of dealerships prior. Truly, after months of searching for cars, I had no idea what I was looking for regarding the best bang for my buck or the right economically accommodating car for a commuting student... until I met Dhimitri. I'm just so glad I found Mr. Lako or should I say, I'm glad he found me!!! Thank you so much Dhimitri and everyone else at Herb Chambers Toyota of Auburn!!! I love my car!!! I'll see you all again for a trade-in!!!

Patriotsfan53

Dec 15, 2014

I recently leased a Toyota Rav 4 from Tim Dalton. A friend of mine leased a Rav 4 from Tim Dalton and he recommended Tim Dalton to me. He had Tim call me and I was able to give Tim all the information on my trade in over the phone which make leasing the Rav 4 so easy and a seamless process. I was able to meet Tim the next day at the dealership to close on the lease. I picked up the Rav 4 two days later which saved be a lot of time. Tim provides excellent customer service!

LeicesterPhil

Dec 14, 2014

Jimmy Eldean was very helpful in getting us into the 2015 Corolla that we wanted. He fielded all of our questions and worked painstakingly to get our needs met. Mike and Andi also worked hard at getting us the best deal and finance options. I would definitely recommend Herb Chambers of Auburn as Best Dealership.

pjmetcalf

Dec 13, 2014

Jimmy Eldean was very helpful in getting us into the 2015 Corolla that we wanted. He fielded all of our questions and worked painstakingly to get our needs met. Mike and Andi also worked hard at getting us the best deal and finance options. I would definitely recommend Herb Chambers of Auburn as Best Dealership.

pmajka

Dec 12, 2014

I have leased cars in the past but decided it was time to buy. I was not pressured and had a great experience finding the car I wanted. This was a much better experience than my previous experiences at other dealerships. I would recommend this place to any one. Last I would just like to say that while Timothy Dalton was not the best James Bond he was a great car salesmen.

wemangini

Dec 12, 2014

I enjoyed my experience at Herb Chambers in Auburn, I purchased a 2015 Rav 4 from Dimitri.He and Spiro made for a great buying experience. I would recommend the dealership to anyone. It is the third RAV that I have purchased from this dealership.

Bluelady75

Dec 12, 2014

Today I went in to Toyota Auburn and picked up my 2014 Corolla. The whole experience, trading in my old Corolla LE and purchasing the new S model was a positive one. I had Dhimitri show me the new models and compare features. He was professional, courteous, and knowledgeable. He took care of my car buying needs and was a gentleman, making sure I felt welcome comfortable and happy with my purchase. He represents the dealership and brand with a lot of enthusiasm, effort, and expertise. This is the second vehicle I've purchased with him, and I would purchase a third from him as well. I strongly recommend him and his dealership to my friends and family for their car buying experience. I thank him for listening to my needs and accommodating my preferences, so that I have the best fit and model for me.MB

Marriane H

Dec 11, 2014

I recently purchased a 2012 RAV 4 at Herb Chambers Toyota of Auburn. I had the best car salesman ever, his name was Jimmy Eldean. He was polite, courteous, and respectful. He was very helpful in explaining the choices of vehicles and options available. He was not at all pushy and very patient. Herb Chambers is lucky to have such a valuable employee. If I ever need another car I would go to Herb Chambers and ask for Jimmy. I would recommend him to anyone looking to buy a car. This was the least stressful car purchase I ever made.

Shadow

Dec 9, 2014

It was great! They brought in a vehicle from another Herb Chambers location the same day I inquired about it. They answered all of our questions and addressed our concerns in a professional manner.

rdalbeck

Dec 9, 2014

Overall a great buying experience at Herb Chambers of Auburn,MA.Dan Mahnks made the difference, he was a pleasure to work with.Bob & Lynn

suzywarren11111

Dec 8, 2014

I could not be happier. Jimmy Eldean is the best. I would not work with anyone else. He made sure I got everything I asked for!

bgrossi

Dec 7, 2014

My wife and I came in to lease a Camry last weekend and had a tremendous experience at Toyota of Auburn. I am not a big car guy and had been dreading getting a new vehicle when a lease on another car was up. On Thanksgiving, I mentioned to my wife's uncle that I had been gathering Camry quotes online. He had become friendly with general manager Dan Bortolussi after several dealings with him and insisted that I give Toyota of Auburn a call.The whole process was painless - got a very competitive price via phone on Saturday, came in Sunday, picked the car up on Tuesday. They hustled to get the car ready for us for Tuesday because my wife and I were both working from home that day. Dan and sales manager Mike Demers were both great guys, as was our friendly, knowledgeable sales associate Wael. Andi in finance was also excellent and endured my annoying questions about the paperwork.We are very happy with our Camry. More importantly, we are happy to have found a dealership that is so respectful of the customer and his time. No haggling, no games - just a great price and a quick, friendly experience.

AmandaMcP

Dec 6, 2014

After a horrible experience at another dealership, Kevin Reid of Herb Chambers Chrysler of Millbury suggested I go here. I took his advice and I couldn't be happier. I was greeted at the door by Jimmy and Samantha already had everything set up for me. I was short on time my first trip there but I already knew I would be buying from them. I came back the next day, drove the car I was interested in and then Jimmy showed me another car that I wasn't sure I was going to like... But it turns out I LOVED it! The whole team knew exactly what I wanted. Then came time to talk numbers, which is the part I hate. Dylan made this so painless. There wasn't too much "back and forth" and we agreed on a price. Then came finance. All the paperwork was explained in a way that even I could understand it. I ended up getting an extended warranty, key replacement, tire protection and gap insurance and Andi did everything he could to keep my payments exactly where I wanted them to be.I kind of got upset thinking I wasn't going to be able to take my new car home that day but Jimmy worked his magic and I drove away in my brand new Corolla! All in all I couldn't have asked for a better buying experience. I will definitely be referring all of my friends to come here. Thank you Samantha, Jimmy, Dylan, Andi and Kevin!

AmandaMcP

Dec 6, 2014

After a horrible experience at another dealership, Kevin Reid of Herb Chambers Chrysler of Millbury suggested I go here. I took his advice and I couldn't be happier. I was greeted at the door by Jimmy and Samantha already had everything set up for me. I was short on time my first trip there but I already knew I would be buying from them. I came back the next day, drove the car I was interested in and then Jimmy showed me another car that I wasn't sure I was going to like... But it turns out I LOVED it! The whole team knew exactly what I wanted. Then came time to talk numbers, which is the part I hate. Dylan made this so painless. There wasn't too much "back and forth" and we agreed on a price. Then came finance. All the paperwork was explained in a way that even I could understand it. I ended up getting an extended warranty, key replacement, tire protection and gap insurance and Andi did everything he could to keep my payments exactly where I wanted them to be.I kind of got upset thinking I wasn't going to be able to take my new car home that day but Jimmy worked his magic and I drove away in my brand new Corolla! All in all I couldn't have asked for a better buying experience. I will definitely be referring all of my friends to come here. Thank you Samantha, Jimmy, Dylan, Andi and Kevin!

pauld33

Dec 5, 2014

My used car needed work when I was not in the area. I only owned the car for a month. They would not reimburse me the 358.00 I had to pay Hyannis Toyota. Chris in finance said the work had to be done in Auburn. I could not get the car there the way it was running. Very disappointed with dealership.

p13gt3

Dec 3, 2014

We stopped by just to see what was available; Within the hour we walked out having bought a new car! From start to finish was 4 days. They made us feel welcome, and we didn't feel pressured, except to eat a Klondike bar! The whole experience was painless, and we think we'll be going back time & time again....

Kathy Mizner

Dec 2, 2014

On my way home a couple of weeks ago...I just came off the Mass Pike and took a chance by stopping at Herb Chambers in Auburn...it was just about closing & my blue tooth was not functioning all day causing me stress being unable to use my phone....as I am always traveling ! I spoke to Emad as I always do and he then asked Wayne Brodsky if he had time to go out and check this for me...he could not have been nicer...in no time as all the entire system was working & Wayne was "phenomenal" !!! I could not say "thank you" enough !

Joseph

Nov 26, 2014

Just bought a new Venza from salesman Spiro. I couldn't be happier. He gave me a super deal in a friendly non pressured environment. Spiro even came in on his day off to finish the deal. I also met Tom and Christopher who were friendly and helpful during the process. We highly recommend this dealership if you want a new Toyota.

redman11

Nov 26, 2014

I stop by Just for a look at the new tocoma my saleman Al started answering all my questions and before I new it I making him a offer. Spiro pitied right in and help with the paper work thanks guys. Looking forward the the great service I hear about. Red

JosephM

Nov 25, 2014

Just bought a new Venza from salesman Spiro. We had a great experience. A pleasure to deal with. He spent as much time as we needed with us test driving cars and answering questions. Very relaxed unhurried atmosphere. They treated us like family. I would highly recommend this dealership!

dickjanet

Nov 24, 2014

We recently purchased our 3rd vehicle from Herb Chambers Toyota in Auburn Ma. We wantto thank Jimmy Eldean for making our buying experience so great. He went above and beyond and you can tell he really cares and wants you to be a happy customer. He is there to help you in any way he can with absolutely no high pressure that you find in other dealerships. He is an asset to their sales staff and a true gentlemen and a caring individual. We will definitely be a repeat customer in the future. Thank you all at Herb Chambers Toyota in Auburn!!Janet and Dick Langevin

Matt

Nov 22, 2014

My first time buying a new car, the salesman helped me out big time and worked with me to accommodate my needs.

ericzdj0522

Nov 19, 2014

I just purchased a 2012 Camry from Herb Chambers of Auburn, I worked with Kennedy, a very friendly and patient guy, because I'm an international students from China, and not so familiar with car market in US, he recommends me a nice car with great discount and teaches me a lot about the procedures of purchasing a car, very very patient!!! I would recommend the dealership to my classmates who wants a suitable car! Finally, thanks to all the people helped me in Herb Chambers including G.S.M Emad Benelkour!!!!?

kerolos

Nov 19, 2014

Wael is not my sales person any more, I am proud to say that he is my friend. He did not sell me anything, as a friend he helped me select a vehicle for my father. After I bought my first car from him I was amazed by the service he provided us. With the second car he managed to do a better job than the first time which I didn't think was possible. If I buy a third car I know he will mange to thrill me with the service even more. This guy only gets better. What was shocking to me was Emad the GSM. Who changed my perception of management at dealer ships. I thought wael was nice and he is one of a kind who happens to work at a dealership. I met Emad then I found out why wael was that good because the general sales manager is that good, that professional, that friendly. Doesn't go an extra mile, Emad went an extra thousand miles to make sure I am happy with every step of the process. As long as wael and Emad work there I will purchase there. If they go to a dealership in Kentucky i will follow them to get my car there.from the bottom of my heart THANK YOU!

Lawney

Nov 17, 2014

I just have to say I had the best experience at Herb Chambers Toyota of Auburn, Our salesman, Dhimitri Lako, was fantastic! He helped my husband purchase a Tacoma Pro and Dhimitri Lako and the General Manger, Dan Bortolussi, went above and beyond to get my husband the truck he REALLY wanted! They had told us it could be 3 months before Jim saw his truck but within 48 hours the truck was at the showroom in Auburn. We had such a great experience that I ended up purchasing a Rav4. I am so excited. They made it all come together for us, They were extremely helpful and knowledgeable and made the process simple. I will always go to them when I need another car...which shouldn't be all too soon as I plan on keeping this Toyota for a very long time.Thank you for everything!! Great Job!!Laurie & Jim

MJC0527

Nov 14, 2014

They don't just sell cars, they make people happy and take pride in their inviting environment....simply like Family! At 263,000 miles my '05 Tundra was getting tired and knew I was in need of a new vehicle, and didn't have to think twice, of course I would get another Toyota! As a single female I was hesitant about car shopping solo-after conversing with other dealerships (over phone and in person) and having a mediocre experience, it seemed as though Herb Chambers Toyota of Auburn was heaven sent!. Immediately welcoming with doors held open. Randomly visited on Friday near closing time-I had the pleasure of working with (sales consultant) Tomi. I explained that this would be my very 1st brand new vehicle purchase and was nervous/anxious. All nerves immediately put to ease as he truly listened from any concerns I had down to any detail on my "want" list. ( I wanted a sunroof... Tomi made sure I would get a sunroof!) A true professional that also can share a good laugh (like family) and make this experience for me fun! Not nerve racking. Every employee I encountered even in a simple passing all bearing a smile and asking if I needed anything. General sales manager Emad also helped ease any nerves I had-easy to see he takes pride in what he does and ensures the best experience for everyone and values each customer. That following Monday on my way to finalize everything I was unfortunately involved in an accident and totaled my truck-despite being in a blank set of mind, everyone's welcoming and comforting ways at Auburn Toyota made my experience fun again! Andy in finance dept was amazing going over all the final details, addressed every question I had explaining everything-no fine print here! They even went above and beyond bringing me down the street to help me finalize insurance details to assist in getting me in a rental until my my 2015 4Runner was ready. A few days and a rental later it was 4Runner day for me! Despite it being Tomi's day off he was there front seat with Spiro (sales consultant) to share in my big day and thoroughly go over all the bells and whistles of my new vehicle. With a lot of new information to take in, they were patient and expressed their happiness for me. Simply an amazing dealership with a truly exceptional, personable team! Any dealer can sell a car to someone in need (a vehicle like Toyota can sell its self safety, reliable and appeal) but it takes someone special to show you the fun experience it really is to buy a car. Don't be walked over or pushed around by other dealerships. Visit Herb Chambers and take in the fun of buying a car new or used. For about a week now I am the proud owner of a new '15 4Runner and thankful for everyone in Auburn for being so helpful! I know I will be able to count on their repair/service dept to keep my new car running through her "X" mile check ups of normal maintenance and/or any "dings" that may occur. Thank you all for an amazing experience and keep up the good work!

mld01016

Nov 12, 2014

Herb Chambers Toyota of Auburn, MA is staffed by liars and people without ethical integrity. I negotiated the price of a new Toyota Tacoma on-line, and then went into the dealership to discuss the details. My salesman was John Bellofatto, who was generally nice and apologetic about everything that I am about to describe. So, I negotiated the terms of the lease aggressively, and came to an agreement with Stephane Jovin(Sales Manager). At this point, I was transferred to Shawn Merrick (Finance Manager), who brings up the paperwork and shows me a monthly payment based on purchasing the truck at full MSRP of $34.5k, instead of the negotiated price of $31k. When I proceeded to explain that this was not right, he called in his boss, the General Sales Manager, who tried to make it seem as if I was confused and didnt understand basic math (Im a mechanical engineer), and also couldnt understand why I was upset about this. So, magically the numbers changed and they brought the monthly payment down to what had been agreed.So, I signed the lease agreement and the State of MA vehicle purchase contract and left the dealership to wait for a call when my truck was ready. They called back 5 days later, saying I had to come in and re-sign the lease agreement, which is a classic car dealer scam if you google that phrase. So, I go in, and after waiting for over an hour, Stephane Jovin(Sales Manager) comes over and tells me that the lease didnt get approved by the financing company, so they need me to sign a new lease for $100 more per month. I asked him: So, you filled out all the information for a lease agreement and a purchase contract and signed it without running my information through the leasing company? and he says Oh well, I guess that was a mistake on our part. To which I replied What I know is that the State of MA Vehicle Purchase Contract that you signed is a legally binding contract and any attempt on your part to not honor it constitutes a breach of contract, so you have two options: 1. Give me the deal I negotiated, without any changes, or 2. I contact my lawyer and sue the dealership for breach of contract. So, he walks away, and talks with his boss, the General Sales Manager), and then comes back over and says We called up the dealership General Manager (Dan Bortolussi), and he agreed to take a loss (what a joke) on the truck and honor the original contractas if they are doing me a favor.So, not only are the folks at Herb Chambers Toyota of Auburn, MA dishonest, they also engage in illegal activity to try and trick people into new contracts. Im lucky I did my research and realized the scam they were trying to pull. Do not give them your business; they are highly unethical and a bunch of xxxx bags.

heatherfoley.avon

Nov 4, 2014

We have bought 4 cars in 3 years from Herb Chambers Toyota in Auburn and could not be more satisfied with the vehicles we have purchased. They have a fantastic staff that is always willing to go the extra mile to make sure that you are completely satisfied.Kennedy Lidonde is an excellent salesman not just looking for a sale but to make sure all customers are extremely happy with the vehicle they are purchasing.Andi Xhacka sold us 3 of the 4 cars we purchased and was promoted to finance which was nice to see as he is also very eager to ensure customer satisfaction throughout the entire financial process. Andi, though in finance, is not out to upgrade your package but to make sure you feel comfortable with your payment and getting you the best APR possible as well as any additional coverages that may be needed for your specific vehicle and will tell you if he feels a coverage is worth it for the particular vehicle you are purchasing.Imad Benelkour was in finance for the first 3 cars purchased and for the 4 car was promoted to management. Imad is a fantastic asset to the company and was also extremely helpful throughout the entire purchasing process. He makes purchasing a new vehicle truly enjoyable and fun yet still highly professional. He is a perfect balance of what is needed and expected when purchasing a vehicle.If it were not for Imad and Andi 3 years ago I think we would have shopped around before going back to Herb Chambers Toyota in Auburn but because of them we knew we would get the experience and deal we were looking for which is why going back this time was such an easy decision.We have every intention of going back in the future and working with both Imad and Andi as Herb Chambers Toyota would truly be lost without them. When that day comes I will not hesitate to ask for Kennedy as a salesman if he is not promoted by then!Thank you Imad, Andi, & Kennedy for such exceptional service and dedication to the customer!

jimh_bs2000

Nov 4, 2014

We had a great experience working with Al on purchasing our new 2015 RAV 4 XLE. From the beginning of this experience we have never felt so comfortable and at ease in making a new car purchase. He was GREAT to my wife and I and we would highly recommend Al and the entire dealership to friends and family looking to purchase a new or used vehicle! Looking forward to dealing with Al again on our next purchase!!

ws122162

Nov 4, 2014

I was told quite clearly by a competitor of Herb Chambers Toyota that I would NOT receive the Herb Chambers quoted price on a new 2015 Corolla LE lease. After listening to their explanation I did sign a lease agreement with this dealer for a 2015 Corolla LE with 12K annual miles, 36 mth lease with $1500 out of pocket for a total monthly payment of $219. I did not put money down on the deal explaining that I needed to make sure the sale of my car took place the following day. The dealership states a 48 hour money back guarantee if you change your mind so, I had my out.I was fully expecting the onslaught of add ons when I returned to Herb Chambers Toyota of Auburn but none materialized! Not only did the dealership keep its word, the salesman and managers actually went a step further. I ended up with a 2015 Toyota Corolla LE ECO with a 15K annual mile 36 month lease with just $233 out of pocket and a total monthly payment of $234. For only $15 more per month I got a better car that will save me in excess of the extra $15/mth in gas only, i also got 3000 more miles per year on the lease and I saved $1267 in out of pocket expenses.My advice is to do your homework. Herb Chambers Toyota of Auburn earned my respect today!Thanks to managers Mike Demers, Stephane Jovin and salesman Mehdi & David.

Jim H

Nov 4, 2014

We had a great experience working with Al on purchasing our new 2015 RAV 4 XLE. From the beginning of this experience we have never felt so comfortable and at ease in making a new car purchase. He was GREAT to my wife and I and we would highly recommend Al and the entire dealership to friends and family looking to purchase a new or used vehicle! Looking forward to dealing with Al again on our next purchase!!

Erin Caracciolo

Nov 1, 2014

The Team did a great job I will always purchase my vehicles at Herb Chambers of Auburn Ma we are blessed to have such a great staff thank you Edward Maryyanek

erin.caracciolo

Nov 1, 2014

My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from you. I just had a situation with a Toyota Highlander that I purchased. They as a team went above and beyond my expectations To help my family out. Mr Eldean new I currently lost my job which moved out of state. They did a great job Fixing my vehicle. With Xmas around the corner this was a financial obstacle we couldn't afford. thank you to the team that made the repair happen. sincerely yours Edward Maryyanek

Aruba Susan

Oct 31, 2014

This dealership provided the best service I have received in a long time. From the minute I walked onto the lot to the delivery of the vehicle I was very impressed with the level of Customer Service. Greg Mathews was my Sales Rep and I found him to be very knowledgeable about all the cars I test drove. I will definitely be recommending Herb Chambers Toyota to EVERYONE I know.

Power Plant Engineer

Oct 31, 2014

John Bellofatto went the extra mile to help me buy a Toyota Corolla. He stayed past his dinner hour to help me and was patient and helpful. You can't go wrong buying a car here. Ask for John!!

sassy22

Oct 31, 2014

I had a great experience here. Jimmy was wonderful and extremely welcoming. I will be referring friends & family to him! Thanks so much for your help!

Gmoulton

Oct 30, 2014

We leased a Tacoma earlier this month, and, after having such a great experience throughout the entire process, we came back two weeks later to lease a second one! Jimmy Eldean couldn't have been more helpful! He took care of all of our needs and went above and beyond all expectations! We wholeheartedly recommend Herb Chambers Toyota of Auburn and their staff - (especially Jimmy!) We love our Tacomas!

Jim O'D

Oct 30, 2014

A note to express my sincere appreciation to Tim, Mike and Dan for their extra effort to explain and answer all my questions regarding the purchase of a 2015 Ptuis. This buying e xperience was most successful and enjoyable due to their attention to details . They are truly remarkable people. I am completely satisfied with my car purchasing experience at Herb Chambers Toyota in Auburn. i

Lulu

Oct 30, 2014

I went to Framingham before I went to Auburn Toyota, You can felt difference..... The purchasing process in Auburn was a lot easier, on the other hand in Framingham, sales person don't keep their words, they don't keep their promises... Anyway, long story short, I have ended up buying my new car at Auburn Toyota, and I am very satisfied. I will especially thank you Gus, he is really a good sales person I have ever met. I recommend to go Auburn Toyota and find Gus to help you.

Nic

Oct 30, 2014

I had a great experience with Toyota of Auburn. Jimmy was my sales consultant and was wonderful. I would highly recommend all my friends and family to get their next vehicles there! Thanks so much!

CarmenD1

Oct 30, 2014

I just purchased a 2011 Toyota Tundra from HerbChambers Toyota in Auburn Ma. Great service very friendly people and Jimmy Eldean was the greatest sales person I've ever had to deal with. Thanks Jimmy Eldean for your service and your time. Thanks to Toyota for this great truck!!

sassy22

Oct 30, 2014

I had a great experience here. Jimmy was wonderful and extremely welcoming. I will be referring friends & family to him! Thanks so much for your help!

Sixie03

Oct 30, 2014

We've just purchased our second Camry from Herb Chambers and both times Al Azizzi was extremely helpful in making a selection to suit our wants and needs. He, along with Chan and Andi, made the whole process happen smoothly. We appreciate the friendly service and are enjoying our new ride.

gem022

Oct 29, 2014

We leased a Tacoma earlier this month, and, after having such a great experience throughout the entire process, we came back two weeks later to lease a second one! Jimmy Eldean couldn't have been more helpful! He took care of all of our needs and went above and beyond all expectations! We wholeheartedly recommend Herb Chambers Toyota of Auburn and their staff - (especially Jimmy!) We love our Tacomas!

Nick W.

Oct 28, 2014

Found a used but beautiful 2010 Ford F-150 XLT supercab on the cars.com app. Stopped down to Toyota of Auburn as it was in the price range we wanted. Loomed the truck over. No issues. Montague Jones was the salesman. He jumped in the back took it for a spin and bought it within 2 hours! I was able to get a little more for my trade and wasn't able to talk them down much, but I blue booked the truck right there and it was certainly already a fair market price due to the high volume at Herbs. A week later I got the vehicle inspected at a Ford direct garage. I did not buy a warranty at the dealership and a bunch of issues (totaling $1700) were found, including front power steering rack which was totally replaced, leaking rear differential which was sealed, front left shock was busted which was replaced, front left caliper needed replacement which the Ford garage did for the inspection to take place. Long story short the dealership missed these issues. I took the vehicle back down and Jeff Morand the used car manager assured me everything would be fixed and they weren't going to play hard ball. Our took a week and a half as the power steering needed to be shipped from Texas, but they got it right! And I was given a brand new Toyota RAV4 sport as a loaner. The truck was fixed completely for free. Herb Chambers IS NOT one of those shady dealerships and their reputation is as good as gold! Thank you for making a rough situation better: ) Nick

Jim L

Oct 27, 2014

I wasn't sure which suv i wanted to buy. After all my research and going to no less than 20 different dealerships, toyota of Auburn earned my business. Bottom line, the price of my new suv minus my trade in equalled the lowest number compared to other dealerships. No games played, it was so refreshing. Dan, Kennedy and Stephane were a pleasure to work with. It is an hour drive from where I live and it was well worth it. I love my 2015 SR5 Premium 4 runner! Good gas mileage for a suv on a truck chasse (and i love it being on a truck chasse), smooth ride and the attitude black color looks amazing! Thank u guys so much, i couldnt be happier with my purchase!

auburnma

Oct 27, 2014

The Auburn team of Dhimitri, Samantha and Lauren made our purchasing experience a joy.From price negotiation to physically acquiring the car we were treated with respect and feltno pressure. After dealing with many New England Toyota dealers we found that Auburn Toyota gave us the best price......

jiml32

Oct 27, 2014

After going to no less than 20 different dealerships, toyota of auburn earned my business. Finally there were no games played. They offered the best price and the most for my trade in. The price of my new suv minus my trade in equalled out to be the lowest number by far. I love my 2015 sr5 premium 4runner. Good gas mileage for a suv that sits high on a truck chasse, very smooth ride and a beautiful interior. Dan, kennedy and stephane could not have been nicer. The whole process, even signing the paperwork was made so easy and quick, yet they explained everything and answered all my questions. I live an hour from the dealership and it is well worth the drive. Their actions show that they care, they understand ur going to spend hard earned money so they make sure ur informed on every detail and that the car u buy is the right fit for u.

AFease

Oct 22, 2014

This was our sixth Toyota purchase and, as always, was an excellent experience. It was less than 48 hours from no-hassle purchase to delivery (on a Saturday, to boot!). Everyone was super to work with, from Dhimitri in sales and Chris in Finance, to of course our favorite Dan Bortolussi. All are highly recommended and a pleasure to deal with!

Andrea Fease

Oct 21, 2014

This was our sixth Toyota purchase and, as always, was an excellent experience. It was less than 48 hours from no-hassle purchase to delivery (on a Saturday, to boot!). Everyone was super to work with, from Dhimitri in sales and Chris in Finance, to of course our favorite Dan Bortolussi. All are highly recommended and a pleasure to deal with!

Michelle G

Oct 20, 2014

Dan and Marque are awesome! The customer service that they and this dealership provide is amazing. They go out of their way to ensure we have a great experience every time. And, for this reason, we will always go to Herb Chambers Toyota of Auburn!

MichelleAGeorge

Oct 20, 2014

Dan and Marque are awesome! The customer service that they and this dealership provide is amazing. They go out of their way to ensure we have a great experience every time. And, for this reason, we will always go to Herb Chambers Toyota of Auburn!

7kevin77

Oct 19, 2014

I Just purchased my 5th vehicle in a row from Herb Chambers of Auburn.Completely Satisfied. Love my 2015 Tacoma.Monte and Stephane were great

HAI VUU

Oct 18, 2014

Excellent service, great sale man. Friendly, helpful and exceptional. Thank you Spiro and Dylan.

Jen D.

Oct 18, 2014

I cannot say enough on how great the experience I had with Herb Chambers of Auburn was. What heard working people who worked to find me the deal I wanted for the car I wanted. I would highly recommend Herb Chambers of Auburn to anyone in the market for a new car. Thank you Mike Demers, Spiro, and Tomi for for ALL of your hard work and dedication to my car shopping experience.

HaiVuu

Oct 18, 2014

Excellent service, great sale man. Friendly, helpful and exceptional service. Great buying car experience. Great demonstration. Will satisfy your needs and expectation. Thank you Spiro and Dylan.

JDesto823

Oct 17, 2014

I cannot say enough on how great the experience I had with Herb Chambers of Auburn was. What heard working people who worked to find me the deal I wanted for the car I wanted. I would highly recommend Herb Chambers of Auburn to anyone in the market for a new car. Thank you Mike Demers, Spiro, and Tomi for for ALL of your hard work and dedication to my car shopping experience.

lissaprud

Oct 16, 2014

As a single mom every dollar counts! I recently purchased a 2015 Toyota corolla from Herb Chambers of Auburn. Ali Azizi was the sales representative that helped find the perfect car for me. This is the second car I buy from Herb Chambers and it is also the second Corolla. My first 2005 Corolla lasted 10 years and was the most reliable and dependable car I had purchased up until that point. Going into this experience I was uncertain if I would remain with the Corolla or expand into other options. Al was most helpful and went the extra mile to show me all of my options and then some. I decided on the 2015 Corolla and couldn't be more happy with the choice I made. I know that I will have a reliable car for the next ten or more years and that is a piece of mind that will carry me through the decade ensuring that car trouble will be one less burden on my finances. Thank you Al for all your help!

damaris

Oct 16, 2014

I love Toyotas, their longevity and dependability.I was in the market to trade in my high mileage 2003 Toyota Highlander for something new, knowing the value of Toyotas. Marque Hoenig came highly recommended, and i brought my friend along also.The dealership was clean and well appointed, everybody was friendly and someone always opened the front door with a greeting-very nice.Marque was very knowledgeable about the cars- the specifics, the pros/cons etc. and listened carefully to my needs-basically a reliable car within my monthly budget.There was absolutely no pressure to buy,which is incredible!I had been shopping around at other dealerships,and was always literally bombarded as soon as i would alight from my car.Congratulations Toyota/Auburn for not doing that and being much more classy.I test drove my car and made my decision within the week for several reasons. I wanted the dealership servicing my new car to be within my neighborhood, i did not want to drive miles away to do this.The numbers financially made sense, and i felt Marque Hoenig deserved my business. He is very professional and accommodating, several times i had to lug my kids in with me, he was very patient...and they enjoyed the complimentary ice cream bars. Herb Chambers also gave me the highest trade in value for my car compared to any other dealership, which really helped bring down my monthly payments. In this day and age, the bottom line is always the money. My friend also bought a car with Marque Hoenig, and we both met with Shawn Merrick to finalize our deals.When i came to pick up my new car, it was spotlessly clean, and Marque patiently oriented me to the particulars of the car, as well as the service area where i am to bring the car for the scheduled free Toyota maintenance-this dealership really is very clean, even in the service area..This is a friendly,neighborhood dealership with warm, hardworking men and women.I was very happy with my car buying experience and have already referred several friends to your dealership, and especially Marque Hoenig in sales.

damarismomof2

Oct 16, 2014

I love Toyotas, their longevity and dependability.I was in the market to trade in my high mileage 2003 Toyota Highlander for something new, knowing the value of Toyotas. Marque Hoenig came highly recommended, and i brought my friend along also.The dealership was clean and well appointed, everybody was friendly and someone always opened the front door with a greeting-very nice.Marque was very knowledgeable about the cars- the specifics, the pros/cons etc. and listened carefully to my needs-basically a reliable car within my monthly budget.There was absolutely no pressure to buy,which is incredible!I had been shopping around at other dealerships,and was always literally bombarded as soon as i would alight from my car.Congratulations Toyota/Auburn for not doing that and being much more classy.I test drove my car and made my decision within the week for several reasons. I wanted the dealership servicing my new car to be within my neighborhood, i did not want to drive miles away to do this.The numbers financially made sense, and i felt Marque Hoenig deserved my business. He is very professional and accommodating, several times i had to lug my kids in with me, he was very patient...and they enjoyed the complimentary icecream bars. Herb Chambers also gave me the highest trade in value for my car compared to any other dealership, which really helped bring down my monthly payments. In this day and age, the bottom line is always the money. My friend also bought a car with Marque Hoenig, and we both met with Shawn Merrick to finalize our deals.When i came to pick up my new car, it was spotlessly clean, and Marque patiently oriented me to the particulars of the car, as well as the service area where i am to bring the car for the scheduled free Toyota maintenance-this dealership really is very clean, even in the service area..This is a friendly,neighborhood dealership with warm, hardworking men and women.I was very happy with my car buying experience and have already referred several friends to your dealership, and especially Marque Hoenig in sales.

amboisvert

Oct 13, 2014

Just bought my second car from Herb Chambers Toyota of Auburn. Left there feeling awesome about my decision! Every step of the purchase was great! From Dan to Stephane to Andi! They all worked so hard to meet my needs. It was actually quite a fun evening haha!

Sue C.B Luv my Toyota

Oct 5, 2014

Ask for Tomi Tsitsos he is honest,and committed to customer Satisfaction. He will assist in making your vehicle purchase one of the most rewarding and exceptional experiences as simple as 1,2,3. He will exceed your expectations and follow thru on any commitments made.

taryn.divito

Oct 5, 2014

Herb Chambers Toyota of Auburn is our family's choice of dealers. We look forward to working with Timothy Dalton each time we find ourselves in the need for a new or used vehicle. Tim is patient, efficient, knowledgeable, and thorough. Each car scenario has been different and Tim works diligently and effectively to meet our needs. Purchasing or leasing a car is a big decision for most families and Tim makes the experience enjoyable. We are very grateful for the entire staff at HC of Auburn!

Krosie13

Oct 4, 2014

Everyone that I came into contact at Herb Chambers Toyota was very professional and courteous. They all extended themselves and went out of their way to make my experience a pleasure.

Myron & Tina Sibley

Oct 3, 2014

Sal Sassone was professional and courteous. He understood exactly what our needs were and made the purchasing experience a pleasure. We are very pleased with our purchase of a Toyota Venza. This is how the auto purchasing experience should be at all dealerships!

Carol M

Oct 2, 2014

I have been a faithful customer of Herb Chambers Toyota of Auburn for the past 6 yrs One of the main reason is Mr. Shawn Merrick- he is the most honest and trustworthy salesperson I know When I first met Shawn I bought a brand new sporty Camry. He is up front with you and works hard at getting what you need at the right price you can afford. Everyone has a story and a journey my life changed drastically after some traumatic events within my own family which led me to living a very different way of life. I was in need of a 4 wheel drive vehicle in order to transport my newly disabled son to many appointments and hospitals. A lot of travel was in our future due to his brain injury. I immediately thought of Shawn and once again he helped me get into what I needed. I now wanted to upgrade in a newer model and turned to Shawn however Shawn is now in a different position and not selling so he introduced me to Dimitri Lako. I instantly felt comfortable. I told him my situation and what I could and could not do and He listened and went to work at trying to get me what I could afford. I was amazed at how it wasnt all about making a commission with him it was about building a customer relationship and making sure I was satisfied and got what I needed. Herb Chambers Toyota of Auburn never ceases to amaze me and I think its just their culture and it all comes from the General manager Dan Bortolussi. I had the opportunity to sit and talk with this gentleman a few years ago and I was very touched by how genuinely sincere this man is. I have referred 4 people to this facility and all have bought cars and our extremely happy. I wouldnt go anywhere else !! Thank you Herb Chambers Toyota of Auburn because of you I can drive an affordable trustworthy car that my son can fit in comfortably and be safe when we have appointments a Carol M- Fitchburg MA

laurenka

Oct 2, 2014

This was the best and greatest customer service I have recieved as a first time buyer. I recommend this to anyone who would like to buy a new or used car.

J. Michael Shanahan

Sep 26, 2014

My wife and I recently purchased a 2014 Toyota RAV 4 from Herb Chambers TOYOTA of Auburn. This is the third TOYOTA vehicle that we bought from this dealership. Dhimitri Lako was a highly knowledgeable and helpful salesman. His friendly, easygoing nature made the entire process most positive and pressure free. Thank you Dhimitri!

Suzan Drezek

Sep 24, 2014

After months of receiveing phone calls and email messages requesting to purchase our 2012 Highlander, we went to Herb Chambers in Auburn on 9/21/14 and met with Dhimitri Lako to talk about what we could do for a trade for our car. Given that they wanted it so much, we figured the outcome would be positive for us. We test drove several vehicles and finally settled on looking for the 2015 equivilant of what we have. Dhimitri was very informative about the changes in the newer version of our car and very patient. He listened to our thoughts and concerns. A discussion began about what we wanted and what we wanted to spend. Dhimitri patiently listened and began his search. Success! The car we wanted was located. After friendly and professional negotiations, we put the deposit down to get the car on the lot for us to test drive. We purchased the car on 9/23/14. Dhimitri was able to work with us and we got all that we asked for at the price we wouldn't go over. Thank you Dhimitri. Wish all car salesmen were just like you. We would never purchase another Toyota from any other dealership besides this one. Hope Dhimitri is still there when the time comes to trade our new car. If you are thinking about purchasing from Herb Chambers, don't hesitate. This is our second purchase and we couldn't be happier with our cars and the experience. Thanks again Dhimitri.

Kelly

Sep 23, 2014

Recently I was lucky enough to lease my first car from Herb Chambers, and Timothy Dalton was a huge help! This was my first experience shopping for a car, and Mr. Dalton made the entire process easy to understand and helped guide me through it all. I felt knowledgable and confident by the time I made the decision to lease a Toyota Corolla, and I couldn't be happier with my choice, all thanks to Mr. Dalton's aide. The entire staff was friendly and helpful; 5 stars is not high enough to describe this dealership!

kellyleary810

Sep 23, 2014

Recently I was lucky enough to lease my first car from Herb Chambers, and Timothy Dalton was a huge help! This was my first experience shopping for a car, and Mr. Dalton made the entire process easy to understand and helped guide me through it all. I felt knowledgable and confident by the time I made the decision to lease a Toyota Corolla, and I couldn't be happier with my choice, all thanks to Mr. Dalton's aide. The entire staff was friendly and helpful; 5 stars is not high enough to describe this dealership!

ctpanarelli

Sep 18, 2014

The atmosphere was friendly while walking into the parking lot! The staff especially Sal, Dan, Imad and Chris were wonderful!!! I would definitely recommend this dealership to anyone! Thank you Herb Chambers of Auburn for making my first time leasing an unforgettable and enjoyable experience!!!

ejf00

Sep 15, 2014

I've now purchased my 3rd Toyota truck from Herb Chambers Toyota and can't say enough of good things about this dealership. 5 stars is definitely not high-enough a scale to describe the overall fantastic sales and customer service experience.

Kirk and Virginia Van Ness

Sep 11, 2014

My wife wanted to get the last year of the FJ Cruiser so we went to Herb Chambers in Auburn, MA, BEST idea we have had in a long time! Our salesperson Tomi T., was absolutely the BEST, he was not pushy, he was extremely polite, he made us feel at home, and I will admit I have actually gotten up and walked out on other dealers before, so I would do the same if I felt we were in any way being pushed into something! Tomi T., made our purchase calm and easy, he went over every question we may have had, he is a true professional. We are so glad we went there to buy her new vehicle, if ever we need another vehicle I know we will be going back!

fantaspm

Sep 9, 2014

I had 2 cars to trade in for 2 new vehicles. Went to HARR Ford and asked them for their best deal. They gave me an offer. Then I went to Herb Chambers in Auburn. I dealt with Mike Demers an Al AZIZL. They gave me the deal of the century! I called HARR Ford to let them know how I made out and they said their offer was impossible. Mike and Al were very easy to deal with and I feel satisfied with the outcome. It was great doing business with Herb Chambers and I'll be back for my next car.

jewel9502

Sep 4, 2014

What an experience! Every single staff member I encountered here were extremely friendly. I worked with Dan, Mike, and Kennedy, and each and every one of them were not only super friendly, but they did not try to sell me anything that I didn't need; very personable and not pushy in the least! I had a horrible experience across the street at Herb Chambers Hyundai, but my faith was full restored the minute I walked into the doors here! My dad had just recently purchased a vehicle from Kennedy as well, and had nothing but great things to say as well. Thank you so much for making my car shopping experience nothing but the best!

kturgeon

Sep 3, 2014

Mike Demers was an outstanding car salesman to work with. He went above and beyond to listen to our needs and help us find a car that worked best for our family. He went above and beyond and even added leather seats to the car that we purchased. I would highly recommend this dealership.

amanda.moreau.7

Sep 3, 2014

I will Never go to this dealership again, nor would I recommend it to anyone. Went here looking for a Acura that was posted online. Once I arrived no one greeted me as I walked the lot. Then once inside still not greeted once we found some one to help found out that it was not there. They were willing to pick it up and bring it to Auburn. The following day went to test drive the car. Once I arrived took the car but there was not enough gas to go on a test drive so had to put gas in the car. Once we returned we had to find the sales person that was helping us and then we waited. Once we were seated back at his desk everything was just moving along no talking just this this this. Was not told how much my trade was worth everything was just rushed. Once we agreed on everything we were moved into finance. Once finance was done I asked if the car would be ready by Wednesday. They all said yes. Not once did I receive a call. I called on Tuesday to find out the status. I was then bounced around through 5 people with little to no answer. Come Wednesday, no car. Husband called waited 15 minutes to finally get a response. No title. The title was at another Herb Chambers dealership. Thursday pick up the car. Had to ask for some form of proof of purchase or even my finance papers. Finance papers in the mail is what I was told. Was told I would have the registration by Monday. At that point my plate was on and he was back to taking care of the other customer that seemed WAY more important than I was. I was promised a full tank of gas due to the fact I had to put gas in when I test drove. Yeah if you call a quarter of a tank full. Monday came and went, no phone call nothing. Then was told that there may be an issue because of my last name. They weren't changing anything just transferring plates, nothing more. Had to chase them to get things done. They blamed it on the insurance, yet they were expecting there call a week earlier. Blamed it on my name even though NOTHING was changing. So a week later finally get my registration just hours shy of not having a legal vehicle to drive and texting my sales man constatly to get it done. Apparently they are unaware of the laws of registration. Yet again after getting my sticker I ask for my finance papers they had no idea. Then they had to find the deal which was upstairs. Once he came down stairs with the paper work and said oh had to get other copies. But yet the copies that I was given were all the customer copies. Same copies that were suppose to be in the mail. I will never shop here ever. This was the WORST car buying experience i have ever made.

Northbridge

Aug 29, 2014

I have been leasing from Herb Chambers Auburn since 2008. Both my Camry and my wife's Venza came from there. I could not ask for more helpful and professional treatment. They are the best!

Mark-Lis

Aug 27, 2014

What a journey and through it all Sal Sassone has been the most supportive and attentive person we have ever worked with. You can buy a car/truck at any dealership but to have a dealership make you feel special, treat you kindly regardless of the MANY twists and turns and time it takes, is hard to find. We found that with Sal at Herb Chambers Toyota in Auburn. Mike Demers, Sales Manager, was also helping us every step of the way. Just happy that we are final at the end of our journey and will be picking up our new RED Tundra this week. Thanks to Sal and Mike and Dan Bortolussi GM, for putting up with us.

Satisfied customer

Aug 27, 2014

I had a positive experience purchasing my car recently at Herb Chambers. After shopping around at various dealerships, Herb Chambers gave me what I was looking for at the best price. Grant was pleasant, thorough and prompt getting all my questions answered. He listened to my needs and gave me a thouough go through when I received the car. It was a peasure working with him and I would definately visit Herb Chambers again when shopping for a new car.

Jflana8056

Aug 26, 2014

I have bought 3 cares and recently sold one back, since we are downsizing. I feel as if I am dealing with family. We brought friends with us, and they ended up buying a new prius v. We have always been treated extremely will. Shaun merrick makes each transaction almost fun. We have dealt with Tony and Kennedy when we bought cars. Both did not pressure us and gave us all the time we needed. Great place!

sarahep81

Aug 26, 2014

I wish that both of the stores will see this letter as well as anyone else in your company if it was up to me as I feel this is the reason why people should go to Herb Chambers. To Whom It May Concern:Hello, my name is Alexander and I would like to share with you this story. On my day off as my girlfriend needed a car, we had decided to go to her usual place where her and her family always buy cars. She only wanted a Honda CR-V, nothing else. The place was Boch Honda. As we had sat there, I had received my normal, routinely follow-up call from Alyssa Baril that my 2012 Toyota Camry was due for an oil change. This made me think of my friends at Herb Chambers Toyota of Auburn. Now, since my girlfriend only wanted to buy a Honda I had told that to Mr. Dan Bortolussi, who had right away told me to call Herb Chambers Honda of Westborough and promised me that they would meet or beat the deal. Sure enough, after speaking with Mr. Chris Carima we had left the Boch store and went on our way to Herb Chambers Honda of Westborough to see him. As we were driving there I had once again received a call back from Mr. Dan Bortolussi, who had told me that they have amazing deals on Toyotas and they were so good that I had no other choice to go and see what they had to offer. As soon as I got to Herb Chambers Toyota of Auburn, my girlfriend had already made it to the Finance department and was sitting down with Mr. Adam Tremblay at Honda of Westborough, who had, by the way, called me without me taking extra measures, to let me know not to worry that my girlfriend will be in good hands and everything will go smoothly and will be easy. As soon as I stepped my foot through the door at Herb Chambers Toyota of Auburn, my sales person, Mr. Andi Xhacka and his manager Mr. Shawn Merrick greeted me at the door and pointed me in the direction of my new vehicle which had already been prepped and parked outside for me to test drive. The car drove awesome but the best part about it was when I came back from the test drive, Mr. Andi Xhacka had everything ready. After speaking with Mr. Shawn Merrick in the finance department I was in heaven as my paperwork was so easily approved and done on time. He was amazing. Thanks once again Herb Chambers and thank you for making me feel as a part of a family instead of just like a customer. I will always return back to your stores and I can only hope that within most or all of them I will find a general manager who is always going an extra mile for every customer such as Mr. Dan Bortolussi, of Herb Chambers Toyota of Auburn. He made it all happen for us once again. I will be sending him everyone I know

kemosaby

Aug 25, 2014

I had a great experience at Herb Chambers Toyota of Auburn. Both Grant & Stephane were extremely polite, patient & willing to work with me. They were very professional and accommodating. They listened to what I was looking for and were willing to meet my needs. I would recommend this dealership to anyone looking to buy/lease a Toyota.

wdailey

Aug 25, 2014

Good experience had at Herb Chambers Toyota Scion of Auburn. Would most definitely recommend working with Grant for this process. The negotiations portion of the deal is where my experience changed a bit. The sales manager, Stephane, was very friendly throughout the whole process. However, he came across too assertive in trying to get the deal done, Be sure to analyze the offer sheets and calculate the interest rate on your own, as he attempted to get me to sign at a rate nearly 5 times what I should have been financed at, without alerting me of the rate up front. Additionally, be cautious when entering on the premise that they will match competitors best offers. I entered with an offer from a competitor for a specific vehicle number, only to be told that they wouldn't match it. The true reason that I stayed after this and the interest rate situation was that I really enjoyed the customer service that Grant provided.

toyota789

Aug 20, 2014

My wife and I leased a 2014 venza from herb chambers toyota in auburn, ma. The quality of the dealership was impressive and clean.The salesman, Sal Sassone, made us very comfortable. High pressure, lets make a deal manner did not exist. The total sales scenerio was correct and on point. When questions were asked he responded with positive answers. I will recommend this dealership and salesman to my friends and relatives.leo / maureen

mgrant80

Aug 20, 2014

This is my second Toyota purchase at Herb Chambers. Sal Sassone was a great sales rep throughout the sales process. Dhimmitri Lako also was great helping out on the first part of the sale. Sal made sure to make himself on the day of delivery, took the time on a busy day to sit with my wife and kids as I was in the finance room. Sal really gets customer service and should be considered an asset of Herb Chambers Toyota. I would also like to note that General Manager Dan , took the time to notice one of my daughters who had been with us throughout the process. She is two years old and asked if it was okay to give her a Toyota stuffed animal for her good behavior. That made her night. Sometimes it is the little things that go a long way. We will be back to buy another Toyota in the future.

leo / maureen

Aug 20, 2014

Good Morning everyone: My wife and I purchased a 2014 venza from Salvatore Sassone. From the get-go this salesman made us extremely comfortable, ready to hear and absorb our wants and never showed any hesitation in supplying answers to all our questions / issues. Both my wife and I will happy to recommend this salesman and facility (AUBURN TOYOTA DEALERSHIP) to our friends and relatives. Leo

bproppe

Aug 19, 2014

We have a 2012 Highlander and there were some minor issues with the Compass and Bluetooth. I got in touch with the sales manager, Jeff, to discuss the issues via email. Unbeknownst to me, Jeff was on vacation but still coordinated my service appointment with Doug back at the office. Doug had us come in the very next morning to fix the issues himself. We feel very lucky to have worked with Jeff and Doug. These guys are truly professionals and are highly customer-focused. They went way above and beyond our expectations. I do not normally write reviews, but when you have service this great, I have to share. I will certainly buy my next truck at Herb Chambers Toyota of Auburn thanks to them.

jewelryfree

Aug 19, 2014

As my 3rd place to visit in consideration of a newer vehicle, I was made very comfortable and taken care of at Herb Chambers Toyota in Auburn. My Sales Consultant was Michael Ayers. He was very patient and willing to listen to what I really was looking for if I was going to seriously make a purchase at this time. He seems to really like his job there, so it must be a reflection of well treated employees at this Toyota Store. As a female purchasing a car my her self, the approach makes all the difference in the world whether a purchase is made.I have to say Michael did a great job helping me find the car that would fit my needs that resulted in a purchase I felt good about in the end.Thank you for all your help!

Mrmichael

Aug 19, 2014

Went in to look for a car that would be my sons. Asked them NOT to run credit unless we came to a deal. Never came to deal. Found out they sent application to 12 banks and made 14 inquiries on my credit. With no deal? Talked to banks, they entered WRONG last name (now credit bureau shows A.K.A. alias for their negligence. They also forgot a zero at the end of my income! No wonder bank though income was insufficient. 10k a year or 100k a year, big difference. Talked with Shawn and he said "my mistake" I'll get inquiries removed. Just checked, he DID NOT. Sending issue to attorney for action. Bad, bad place.

Amy Powell

Aug 15, 2014

I had searched for months for a new car. After several recommendations decided to go toHerb Chambers in Auburn and thanks to Monte Jones I was in my brand new Rav 4 in just a few days. It was the best experience. All the staff was friendly, all my questions were answered and getting the right price was painless. I would recommend Herb Chambers to anyone looking for a vehicle.Thank you! My new car was worth the wait!

mkmichalaksr

Aug 13, 2014

Very happy to see monte back a herb chambers my family has bought many cars from monte with excellent service during and after the sale

Dolores Price

Aug 12, 2014

This was my second experience purchasing a RAV4 from this dealership and from Jimmy Eldean. Both Jimmy and Shawn Merrick were very informative, polite, and quick to accommodate my needs. I appreciated their friendliness, and how skillfully they both guided me through the entire process. I' m still not quite sure why I received a stuffed monkey from Dan! Needless to say, my vehicle was ready for me within a reasonable amount of time and I am now very happy driving it. DP

Donna & Bill H

Aug 11, 2014

My husband and I were interested in purchasing a new car. We currently have two Toyotas. A 2009 Corolla and a 2006 RAV4. Among our Must Haves we wanted a car that offered a comfortable ride, was quiet, had good cargo space, and a Hybrid for fuel economy. Being Toyota owners we naturally started with the Toyota Camry Hybrid XLE and the Prius V. We test drove both, and decided that the Prius V met our needs best. Once the decision was made which vehicle we wanted what a pleasant experience the purchase at Herb Chambers Toyota in Auburn was. We did want the Prius V with the Navigation Package and in Blizzard Pearl (which at the end of the model year is very hard to find). Herb Chambers found it for us ... and much faster than we could have expected. We thought we would be waiting weeks. No, they had it in days. Everything could not have gone smoother. Dan, Mark and Shawn were so accommodating. No long day at the dealership! Marque Hoenig was very knowledgeable about the features on the Prius V and was able to answer all of our questions. When it came time to "negotiate" it was pretty painless. Within 10 minutes we had agreed on a price and were off to Financing. We were in and out of the dealership in under three hours. We did have to return to the dealership to pick up our car as we had several options added. And that visit too was quick and painless. Thank you to everyone at the Auburn dealership for your professionalism, courtesy and enthusiasm!

Donna Heisler

Aug 11, 2014

My husband and I were interested in purchasing a new car. We currently have two Toyotas. A 2009 Corolla and a 2006 RAV4. Among our Must Haves we wanted a car that offered a comfortable ride, was quiet, had good cargo space, and a Hybrid for fuel economy. Being Toyota owners we naturally started with the Toyota Camry Hybrid XLE and the Prius V. We test drove both, and decided that the Prius V met our needs best.Once the decision was made which vehicle we wanted what a pleasant experience the purchase at Herb Chambers Toyota in Auburn was. We did want the Prius V with the Navigation Package and in Blizzard Pearl (which at the end of the model year is very hard to find). Herb Chambers found it for us ... and much faster than we could have expected. We thought we would be waiting weeks. No, they had it in days. Everything could not have gone smoother. Dan, Mark and Shawn were so accommodating.No long day at the dealership! Marque Hoenig was very knowledgeable about the features on the Prius V and was able to answer all of our questions. When it came time to "negotiate" it was pretty painless. Within 10 minutes we had agreed on a price and were off to Financing. We were in and out of the dealership in under three hours. We did have to return to the dealership to pick up our car as we had several options added. And that visit too was quick and painless. Thank you to everyone at the Auburn dealership for your professionalism, courtesy and enthusiasm!

martrep

Aug 1, 2014

I just purched my third car ,and the service was fantastic ,Ryan Youngs and Tommi Tsitsos help me all the way.they made easy for me to make a desition to get the car I want..Im very happy and very satisfied.Very nice people. martha

jtmooresc

Jul 31, 2014

Wael Aldayoub and Mike Demers were some of the most pleasant and helpful salesmen I've had pleasure doing business with. They were very knowledgeable and respectful. I will be going back to them for another car in the future. Great guys, great price, great service, great experience!

Marko B

Jul 31, 2014

Kudos to Dan B's team. Just bought my 5th RAV 4 from Tim Dalton, who was his usual fantastic help in working thru all the paperwork detail. Sean Merrick was also great in helping me find the best financing avenue to keep my payments manageable. Tim delivered all he said he would and more. I've used the service dept too since 1995 and have always found them helpful, fair and timely. But Tim is the best. No high pressure sales tactics. Just pure professionalism. Couldn't recommend TOYOTA of Auburn any higher.

allisonwe

Jul 29, 2014

Stopped in last week and looked at vehicles. Came back on Sat and asked for him... made the deal and they got it ready on Sun. Great experience. Would definitely work with Wael again.

Nettie D

Jul 29, 2014

I leased a new car and the service is great and they handled everything efficiently all paperwork plates licencing was complete. Truly a great experience

Kirsten K

Jul 28, 2014

I just recently purchased a 2014 Corolla LE from Herb Chambers of Auburn. I worked with Dan and Matt P who both really listened to my needs as a customer and helped me find the perfect car at the right price. I didn't feel pressured or like I was being "swindled" at any point. I would recommend this dealership to anyone in the market for a new car. Matt and Dan made sure I was completely comfortable and knew exactly the type of car I was getting within my budget as a buyer!

M. Kelley

Jul 24, 2014

Had a great experience at the dealership. I was looking for a new 2014 Corolla and I had done my research and new what I needed/wanted. I went through the entire process with Mike and let me tell you it was totally refreshing compared to other experiences with other dealerships, he was very professional, new all answers to all questions I had. When it came time to do the deal Mike had a no pressure attitude and didn't do the typical runaround when it came to the pricing. We struck a deal with relative ease and I was very happy with everything!!! To sum it all up Mike = awesome!!!

argwy

Jul 24, 2014

I bought a 2012 corolla from Jimmy and it was the fastest and easiest time i have had at any dealership. I had been shopping around for over 6 months and when i came in and talked with Jimmy I knew almost right away that this place was much different. He was relaxed and very easy to talk with; Also Renel was very kind and easy to work with on the financing.

mkelley3

Jul 24, 2014

Had a great experience at the dealership. I was looking for a new 2014 Corolla and I had done my research and new what I needed/wanted. I went through the entire process with Mike and let me tell you it was totally refreshing compared to other experiences with other dealerships, he was very professional, new all answers to all questions I had. When it came time to do the deal Mike had a no pressure attitude and didn't do the typical runaround when it came to the pricing. We struck a deal with relative ease and I was very happy with everything!!! To sum it all up Mike = awesome!!!

PH

Jul 23, 2014

Many of us dread purchasing a new car. It was the last thing I wanted to do, Working with Marque Hoenig (and Chris Stockert) was the most positive experience I've had in 50 years. The fact that I'm approaching 73 years of age and my car buying future may be limited only served to enhance the positive experience. Considering some of the past experiences I've had with Herb Chambers in Auburn, this most recent experience finally redeemed them. I re-introduced myself to GM Dan Bortolussi to tell him this, but he didn't seem interested in what I had to say; in fact, he seemed pre-occupied and even cold. Perhaps, he should work on his public persona. Considering the fact that I am his elder and I don't throw complements around willy-nilly, I hope he takes note of this. Thank you again, Marque and Chris.Sincerely,Peter HartSturbridge, MA 01566

Peter Hart

Jul 23, 2014

Many of us dread purchasing a new car. It was the last thing I wanted to do, Working with Marque Hoenig (and Chris Stockert) was the most positive experience I've had in 50 years. The fact that I'm approaching 73 years of age and my car buying future may be limited only served to enhance the positive experience. Considering some of the past experiences I've had with Herb Chambers in Auburn, this most recent experience finally redeemed them. I re-introduced myself to GM Dan Bortolussi to tell him this, but he didn't seem interested in what I had to say; in fact, he seemed pre-occupied and even cold. Perhaps, he should work on his public persona. Considering the fact that I am his elder and I don't throw complements around willy-nilly, I hope he takes note of this. Thank you again, Marque and Chris. Sincerely, Peter Hart Sturbridge, MA 01566

Diran

Jul 18, 2014

First, I have to say that Kennedy is a great salesperson, he is patient and does not rush through the process to make the sale. He takes the time to go through everything and to make the customer feel that they are not just a sale. My wife and I had purchased a Toyota Sienna in 2012 and were very happy with it. A while back we decided to trade it in for a newer model, we went back and forth with the "Let's Make a Deal" process with Kennedy and the Sales Manage, Emad (who by the way is a very professional and courteous gentleman). I just wish they would cut to the chase and sell the vehicle instead of the back and forth (we spent 8 hours there that day), But again Kennedy put the time in with us and made sure all questions were answered and not once did he use pressure tactics as many other dealers and sales people do. I did have an issue at the dealership though (nothing to do with the sales staff) and Dan Bortolussi had to get involved. Dan took an unpleasant situation and turned it around, I wasn't expecting the outcome we had and what Dan did satisfied both my wife and I. He showed us that they actually do care about their customers. Dan even gave our three children plush Toyota "teddies". I definitely recommend Herb Chambers Toyota of Auburn, and they are and will my families dealership for years to come. Herb Chambers has put together a great team in Auburn, thank you for everything. Diran & Susana Der Kosrofian

diran37

Jul 18, 2014

First, I have to say that Kennedy is a great salesperson, he is patient and does not rush through the process to make the sale. He takes the time to go through everything and to make the customer feel that they are not just a sale. My wife and I had purchased a Toyota Sienna in 2012 and were very happy with it. A while back we decided to trade it in for a newer model, we went back and forth with the "Let's Make a Deal" process with Kennedy and the Sales Manage, Emad (who by the way is a very professional and courteous gentleman). I just wish they would cut to the chase and sell the vehicle instead of the back and forth (we spent 8 hours there that day), But again Kennedy put the time in with us and made sure all questions were answered and not once did he use pressure tactics as many other dealers and sales people do. I did have an issue at the dealership though (nothing to do with the sales staff) and Dan Bortolussi had to get involved. Dan took an unpleasant situation and turned it around, I wasn't expecting the outcome we had and what Dan did satisfied both my wife and I. He showed us that they actually do care about their customers. Dan even gave our three children plush Toyota "teddies". I definitely recommend Herb Chambers Toyota of Auburn, and they are and will my families dealership for years to come. Herb Chambers has put together a great team in Auburn, thank you for everything. Diran & Susana Der Kosrofian

Gregg M.

Jul 18, 2014

I got what I wanted at a fair price with no pressure or hassle. I love getting a new car but usually dread having to deal with the typical salesman. I was much happier this time around, Sal did not try to oversell or under sell me, no BS and no pressure. This is my second lease from Herb Chambers thanks to Sal.

paularoyer

Jul 17, 2014

I purchased a brand new camry and could not believe how nice every one is. I will recommend this dealership to every one my sales man Mr AZIZI is the friendliest guy you could ever meet.he cares and goes extra miles for customer like myself.thank you herb chambers

JasonW

Jul 17, 2014

Leased a brand new 2013 Scion FRS from herb chambers scion in March, Jimmy Eldean followed up with me to make sure I was happy with my vehicle. I was very surprised to hear from him as most dealerships dont usually follow up after a vehicle has been sold. The team at Herb Chambers Scion Toyota are great and will be doing business with them in the future for my next vehicle! thank you Jimmy and the team at Herb Chambers for excellent customer service!

DavidPH

Jul 17, 2014

These folks truly wanted me to leave completely satisfied. They were a pleasure to deal with. My preowned vehicle looks brand new and I am very pleased with how the numbers worked out.

j1200xl

Jul 16, 2014

I have been an 11 year customer of this dealership. They have always gone overboard to give me a quality experience whether working with sales or service. This is the second car I have bought from Monte. Both Monte and Mike made the deal happen for me with 0 hype and 0 runaround. Other salesmen were very quick to help out at ALL times through the entire experience. A fine and cohesive team indeed!And a special thanks to the service team and director Jeff Krasner who have always delivered servic levels WAY above and beyond my expectations. This si a quality organization across all levels.

jayw9191

Jul 16, 2014

Leased a brand new 2013 Scion FRS from herb chambers scion in March, Jimmy Eldean followed up with me to make sure I was happy with my vehicle. I was very surprised to hear from him as most dealerships dont usually follow up after a vehicle has been sold. The team at Herb Chambers Scion Toyota are great and will be doing business with them in the future for my next vehicle! thank you Jimmy and the team at Herb Chambers for excellent customer service!

malma

Jul 16, 2014

HiI went to Herb Chambers in Auburn, really awesome help with Jimmy Eldean, would go back there again and ask for him or Stephane Jovin.. Both great pleasant men to get a vehicle for you

selmer2929

Jul 15, 2014

Just purchased a second car from Herb Chambers with assistance from Jimmy Eldean,. Jimmy works hard to satisfy his customers desires. Whenever I deal with Herb Chambers, Jimmy Eldean is the salesman I will seek out.

selmer2929

Jul 15, 2014

Just purchased a second car from Herb Chambers with assistance from Jimmy Eldean,. Jimmy works hard to satisfy his customers desires. Whenever I deal with Herb Chambers, Jimmy Eldean is the salesman I will seek out.

G Burgwinkle

Jul 14, 2014

We just leased a 2014 Corolla S Plus. This is the 5th vehicle we have gotten from Herb Chambers. Gus Deltoro has been our salesman for all of them -both purchased and leased. He explains clearly to us the options we have to get in a new vehicle. He takes the time to explain what is new in the vehicles. He also took the time to set up our radio and Bluetooth in our new vehicle. He is both polite and courteous. He treats the customer with respect. Our daughter bought a used vehicle through Gus as well and when her and her husband were given a hard time at another dealership with the purchase of their leased Toyota Sequoia she called Gus. Gus got everything worked out for them with no hassle. When they are ready to purchase a new vehicle it will be Gus they will contact. We think he is a great asset to Herb Chambers. Thanks

Kathy Gearin

Jul 14, 2014

My purchase of a Rv4 was made a very great experience by my salesman John Bellofatto who was a great help and was very knowledgeable my new rv4 , it was like working with a family member,and would like to thank him again for all the help. Also to Jimmy who help me when John was off . love my rv4!!! Kay gearin

Tim Sharon

Jul 14, 2014

I have bought 2 cars from this dealership. A 2008 and a 2014 Toyota Camry LE . Great place to buy from. Jimmy Eldean sold me a 2014 Camry LE. He was great and went out of his way for me and my wife. I would highly recommend Jimmy and Herb Chambers of Auburn.

tfeiz

Jul 8, 2014

We purchased our second car from Jimmy Eldean. He is the best sales person you will ever going to meet when purchasing a new vehicle and that was the main reason we returned and bought our second car from him. He is friendly, knowledgeable, professional and goes beyond his expectations to keep his customers happy. I would recommend anyone looking to purchase a new or used vehicle at Herb Chambers Toyota of Auburn to go see Jimmy Eldean.

Johanna Lolax

Jul 7, 2014

Great Dealership! Just bought a car at Herb Chambers Toyota-Scion of Auburn. Great experience all-around, from Sales, to Finance, to Service (who checked out the car and inspected it before pick up), to insurance and registration. Fun, pleasant, no hassles, and fantastic deal! These folks will take good care of you. Check it out!

greg.hikel

Jul 7, 2014

Jimmy Eldean is the most friendly, professional and caring salesperson. Dylan made the best offer for my to leasemy Rav4. Michael is great as well.

Johanna8

Jul 7, 2014

Just bought a car at Herb Chambers Toyota-Scion of Auburn. Great experience all-around, from Sales, to Finance, to Service (who checked out the car and inspected it before pick up), to insurance and registration. Fun, pleasant, no hassles, and fantastic deal! These folks will take good care of you. Check it out!

MelaniBardhi

Jul 1, 2014

This is third car I have purchased from Herb Chambers Toyota in Auburn I have been more than satisfied with my previous purchases and this one especially. Not only was I able to get great deal on my new Camry, but the sales associates were extremely informative and helpful, making this purchase a great one. Thank you

IrishCobs

Jun 28, 2014

We have just purchased our 7th vehicle from Herb Chambers in Auburn. It is the professionalism, knowlege, and friendliness of Emad Benelkour and Marque Hoenig in Sales and Martin Dodd in Service that keep us coming back. All three are outstanding representatives for the dealership. They always have time to talk to the customer; you never feel rushed or pressured, or feel that your time is wasted. Even if you meet them outside the dealership, they remember your name and treat you as a friend.

IrishCobs

Jun 28, 2014

We have just purchased our 7th vehicle from Herb Chambers in Auburn. It is the professionalism, knowlege, and friendliness of Emad Benelkour and Marque Hoenig in Sales and Martin Dodd in Service that keep us coming back. All three are outstanding representatives for the dealership. They always have time to talk to the customer; you never feel rushed or pressured, or feel that your time is wasted. Even if you meet them outside the dealership, they remember your name and treat you as a friend.

qroth

Jun 26, 2014

Received a call a few weeks back from Wael Aldayoub stating something to the effect of: If we can get you into a new car for the same payments would you consider trading in your existing Van. Well, because I had family coming in and was only part listening, I said yes sure. Made an appointment for 2 weeks out. The day of our appointment, my wife and I drove over to Auburn to check out the possibilities.We were greeted by Wael, very kind and warm but not overly aggressive. He walked with us to the vans, showed us the different packages. Went with us on a test drive. While on the test drive answered all our questions about the differences between our model and the 2014 model. Always smiling and had a positive attitude, still not overly aggressive. My wife liked the van we test drove but didn't like the color. Wael did a system search and found one that we overlooked (because it was parked in front of the building vs out with the rest) in the right color.We ended up with a payment within 3 dollars of our original payment and drove home with a 2014 Toyota Sienna.All through the process I never felt pushed or pressured to buy. All through the process Wael was cheerful and very pleasant to communicate and deal with. A total different car buying experience than I've felt (only once before - when I bought my 2012 Toyota Sienna at Herb Chambers). I think that Wael is going to be a great salesman for Herb Chambers. Did I mention he was 3 weeks new to the job? With only 3 weeks experience, he still hit a home run. Thank you Wael for an awesome experience in buying a new car. And, Thank you Herb Chambers for hiring someone like Wael so that he could make my experience such a memorable one.

author

Jun 24, 2014

Exceptional customer service On my way home after working a 12 hour night shift, my car broke down on the highway. I'm new to the area, so when my car was towed to Herb Chambers, I was a little skeptical. However, after my experience with Chan, I would 100% recommend this dealership. I was tired and stressed out, but Chan was extremely calm and courteous, which in turn, calmed me down. I felt like my car was in good hands, and I was able to leave feeling better. Chan was very patient with me- answering all my questions. He kept open communication during the day with my husband, which made us feel like he had our backs! When I picked up my car, Chan greeted me and spent the time to explain everything that was going on. Great customer service. Will come again!

corollaman

Jun 24, 2014

The incredible service, accommodations, and refreshing honesty that I experienced with the salesmen at Herb Chambers completely defy all the negative stereotypes one hears about car dealerships and all the stories people tell of being pushed and coned into prices they don't want to pay, plus pricey extras they don't need- not at Herb Chambers! I Just purchased my second Toyota from Kennedy Lidonde whose friendly enthusiasm is matched by his patient attentiveness which he maintained in both visits in what was hours of inspecting, discussing, negotiating, and completing new car purchases. During this past visit he and sales manager Michael Demer worked with me (not against) me to make sure I succeeded in getting just what I wanted for the best price they could reasonably give. I am a polite but very demanding, thorough, and well-researched customer with large purchases such as these and have been met with impatience and unwillingness to accommodate or negotiate at some other dealerships. However I am unlikely to have to worry about other car dealerships anymore as I will be returning to Kennedy and the great team at Herb Chambers Toyota of Auburn for my future purchases and likely some of my friends and family will soon follow and do the same. I myself was referred by a friend and now I see why. Thanks to Kennedy and the Herb Chambers team for perfectly satisfying a hard to satisfy customer!

Ezgi1010

Jun 24, 2014

On my way home after working a 12 hour night shift, my car broke down on the highway. I'm new to the area, so when my car was towed to Herb Chambers, I was a little skeptical. However, after my experience with Chan, I would 100% recommend this dealership. I was tired and stressed out, but Chan was extremely calm and courteous, which in turn, calmed me down. I felt like my car was in good hands, and I was able to leave feeling better. Chan was very patient with me- answering all my questions. He kept open communication during the day with my husband, which made us feel like he had our backs! When I picked up my car, Chan greeted me and spent the time to explain everything that was going on. Great customer service. Will come again!

watfaboy

Jun 23, 2014

outstanding service Imad Benelkour i a great guy and well fit for a general sales manager he worked with me smoothly through out the whole process and had no doubt about pricing .everything went so well and fast Jimmy was running around so fast for me that my car was ready for pickup in two days. GREAT JOB GUYS WILL ALWAYS BE BACK FOR ANY CAR PURCHASE AND STRONGLY RECOMMEND EVERYONE TO COME HERE FOR A CAR .THANKS

Memerela9633

Jun 19, 2014

This is my 3 Rav4 that I have leased, they make it just a great experience no problems and they are very professional ,they work hard to get you in the car you want.

spnguys

Jun 18, 2014

The salesmen treat you like idiots I would never go back there. Its very high pressure...no prices just ask. They try to get all of your contact #'s so they can hound you forever. I would recommend driving right by this dealer, there are plenty more that will treat you right!

clee82

Jun 17, 2014

Me and my husband went to herb chambers in auburn MA. We were greeted by John Bellofatto who is very friendly and caring. We explained our situation and John found us a car we wanted that day. We did paperwork that day and John made sure to do everything possible to get us that car and he succeeded. We left with a 2012 toyota highlander and would recommend everyone to see John B about buying a car. He will make sure to do everything to get it for you.so make sure to go to herb chambers toyota in auburn MA

COOPERHALL

Jun 17, 2014

Mouhcine Nafai is an excellent representative of Toyota and Herb Chambers. He went out of his way to help us including going to AAA to expedite our insurance/registration paperwork. Mr. Nafai was very professional, friendly and helpful in all aspects of our new lease. We would not hesitate to recommend him to others and look forward to working with him again.

Atul

Jun 13, 2014

I recently bought a Toyota Rav 2014 from this dealership. There was an error in some internal paperwork within the dealership but the salesperson David Tran was wonderful. He always answered my calls, proactively called me as well and when I finally got my car- everything that was promised was delivered. I also got to meet the GSM Ehmad B. who is very savvy, customer oriented person and immediately apologized for the delay and removed my first month payment plus gave me all weather floor mats because of the delays at their end. When such situations happen, a dealership can lose the sale, but the salesperson and the dealership stayed on course and helped my get what I wanted. I am pleased and I recommend that you seek out David as a salesperson- the kid is sincere and follows up.

The Evans Family

Jun 13, 2014

We stopped in after seeing an ad for a lease. Jimmy Eldean helped us. We cannot say enough nice things! We got the car we wanted for a very reasonable price. He is definitely is the reason we choose to sign the lease that same afternoon. He made sure all the paperwork was taken care of and was there when we picked it up. He could not have made us happier. I love my new car!!

licobl

Jun 13, 2014

This is my second transaction with Marque. Two years ago I purchased a Corolla, and had two great, trouble-free, maintenance-cost free years with the car, but felt as if I wanted a larger model. Last week I went in for my last free oil change / maintenance and spoke with Marque about leases. I was offered a great deal on the Camry. I got a brand new, higher model car with two years of free maintenance again, at $65.00 a month less. I'm very satisfied. Marque is really pleasant, offers unbiased advise with no pressure to make the purchase. I recommend you here and check it out.

rwilliams22

Jun 13, 2014

I met with Alyssa for my 10,000 serivce for my car. She was extremely friendly and answered all of my questions. When my car was finished she went through the paperwork and everythig that was perfomed on my car. This complany needs to give a raise.

Cctk

Jun 9, 2014

Went in on Saturday and was greeted by David Tran who was friendly and easy to talk to he showed me several cars, but I already had a car in mind and the quality of the service was great! Then I was helped by Dylan Hoang who help speed up the paperwork process and answer whatever questions that I had, great services that I would recommend!

giuffric

Jun 9, 2014

I have been leasing or buying a Toyota for many years. 1st experience at Herb Chambers and I had an excellent experience. I would recommend friends or family to Herb Chambers

StacyLe

Jun 9, 2014

My husband and I recently purchased a new Highlander for our family and was met by such a nice salesperson at the door. Dhimitri listened to our needs and went above and beyond with helping us choose the right vehicle. He is kind, approachable, knowledgeable, and very professional. I would highly recommend Dhimitri and this car dealership.

Kristine R.

Jun 8, 2014

This place was amazing..... Great customer service. I absolutely love my new car. Thank you so much Tim Dalton. Your great at what you do.

JohnFl

Jun 6, 2014

This is the third vehicle I have obtained from Herb Chambers of Auburn, MA. As I was in a hurry due to travel plans, Dhimitri Lako went out of his way to expedite both the car selection and all the paperwork. Everyone I dealt with was friendly and accommodating. Tomi Tsitsos, another sales person was also very helpful. I would definitely return to, or recommend, this dealership for another car purchase.

icebatts68

Jun 5, 2014

We were pleasantly met by Monte, He was very professional not a pushy salesman. Down to earth person we felt very comfortable with him.Thank you.

pyanka

Jun 5, 2014

My lease was due to expire and I received a call from Tim Dalton someone who I have had the pleasure of dealing with over a number of years.Tim knew what I was interested in, what my needs were in terms of a vehicle and the pricing range I needed to successfully lease a new 2014 RAV 4. Tim met all of the criteria necessary for my lease to be attained. He is very knowledgeable in the product has great people skills and listens to what I needed in a vehicle. Needless to say I now have a new 2014 RAV 4. Thank you Tim!

J.W. - Happy Customer

Jun 4, 2014

The lease on my 2011 Rav 4 was ending in May. I absolutely LOVED that car and couldn't wait to lease a 2014 Rav 4. Out of convenience I went to a Toyota dealership close to my house in Worcester. The sales rep said he would find me a vehicle to "keep my payments around the same" - his idea of this was $100 more per month! Rather than show me other vehicles as I was interested in doing the supervisor tried pushing me into the Rav 4. I left totally disappointed in the fact that I simply could not afford what they offered. I started looking into used cars and smaller sized vehicles in hopes of keeping within my budget accepting the fact that I couldn't afford a new Rav 4. I came across a 2014 Nissan SUV that was the right price; I wasn't thrilled with the car itself, it was just average looking and the interior left much to be desired. In fact, it was so stripped down and plain that I wondered if I would fall asleep driving it! But, it was within my budget and it was the right size for my family. While working the deal on the Nissan the sales rep asked me to retrieve some paperwork from my Toyota lease. While going through the paperwork I brought I came across an unopened envelope that came in the mail they day before. Inside was a flyer for a sales event at Herb Chambers Toyota - and they were advertising the 2014 Rav 4 for more than $100 LESS per month than what the other Toyota dealer offered. I figured it was too good to be true but it certainly peaked my interest. The longer I sat at Nissan waiting for the paperwork to be finalized the more I started questioning my choice, I was trying to convince myself that keeping w/i budget was more important than loving the car. The sales rep could tell I was on the fence so offered for me to take the NIssan for an hour to show my husband and grab some lunch so I obliged. On my way to my husband I couldn't resist stopping at Herb Chambers to find out more about that sale flyer. I was met at the door by Dhimitri, from the beginning he was excellent to work with. Very polite & extremely helpful. He helped me to understand the sale and the incentive programs Toyota offered which were reflected in the advertised prices. He asked me what type of car I was driving and if the Nissan was mine. I explained I was literally in the midst of purchasing the Nissan but came across the sale flyer and had to find out more, that what I really wanted was a Rav 4 but I didn't think I could afford it based on the quote from the other dealer. But if he could get me into one and stay within my budget I would gladly return the Nissan and buy a car from him that day! Dhimitri worked his magic to get me the car I really wanted for a price I could afford! In fact, he BEAT the price of the Nissan and included gap insurance, an automatic starter and LoJack! He even offered to bring the Nissan back to the dealership for me I was in and out in a matter of three hours and drove away very happy! I got the car that I really wanted, in the color I wanted with the add-ons that I wanted and most importantly, with the payments that I wanted! My experience with Dhimitri was perfect! All of my interactions with him since the purchase (install of the add-ons, inspection, etc.) have also been great - red carpet rolled out for me every time from making sure I had a timely ride to work, to making sure my car was sparkling clean when I picked it up - he even had the driver drop off a bunch of plants to my house that were in the back of my Rav 4. Literally, the best customer service that I have experienced in a very long time. He has certainly set the bar high! I can honestly say that Herb Chamber's, and definitely Dhimitri have a customer for life! I wasted so much time and energy (not to mention the anxiety & stress I suffered) shopping around with other dealerships. There is no doubt in my mind that once this lease is up in three years I will not think twice about where my next vehicle comes from.

elenam

Jun 4, 2014

Herb chambers in Auburn, MA was not only professional and friendly but they worked hard to get me the car and price I wanted. I worked mostly with Jimmy Eldean and Shawn Merrick they both made sure I didn't leave until I was happy. For a young girl buying a car for the first time I did not feel scammed or taken advantage of! I got a great deal! My sister has also purchased a car here and mom plans to as well in the future. I highly recommend going here if you want a fair price, great car, and an amazing experience!!

wpackard

Jun 3, 2014

my wife and I were going to stop by Herb Chambers of Auburn to see if any Toyota Tundra trucks would meet our need to consolidate two vehicles to one as we are both retired,travel a lot and tow a small trailer with our motor cycle. Kennedy Lidonde came out to help and show what might work for us. ( he is very easy to work with). after looking at different models he showed us the Limited Edition 1794 witch we fell in love with. after some pricing details were worked we bought this truck.( totally unplanned.) very happy.Bill & Jean Packard (Charlton, Ma. )

tjrandall

Jun 2, 2014

We have just purchased a vehicle from Herb Chambers of Auburn, and we couldn't be happier with the experience. We started off by submitting an inquiry on Saturday morning about a vehicle we found at Herb Chambers of Braintree. Within a hour, we received a call about the car, and Christine called us back to arrange getting the car to Auburn for a test drive. Samantha then called a half hour later, and made arrangements for a test drive that next day.After the test drive, the entire staff was excellent to work with. We had active, clear dialogue with Mouhcine and Mike, to work out the best options for the car we were looking for. We were very honest with what we were looking for, and they really went the distance to meet our needs. The purchase was very easy, and we left today with a great vehicle! Thanks to everyone for your hard work!

TJRandall

Jun 2, 2014

EXCELLENT experience all around We have just purchased a vehicle from Herb Chambers of Auburn, and we couldn't be happier with the experience. We started off by submitting an inquiry on Saturday morning about a vehicle we found at Herb Chambers of Braintree. Within a hour, we received a call about the car, and Christine called us back to arrange getting the car to Auburn for a test drive. Samantha then called a half hour later, and made arrangements for a test drive that next day. After the test drive, the entire staff was excellent to work with. We had active, clear dialogue with Mouhcine and Mike, to work out the best options for the car we were looking for. We were very honest with what we were looking for, and they really went the distance to meet our needs. The purchase was very easy, and we left today with a great vehicle! Thanks to everyone for your hard work!

coley2

Jun 2, 2014

David Tran is an excellent representative and sales person for Herb Chambers Toyota of Auburn. He described the features of the 2014 Toyota Prius, gave me a test drive, explained all options, and explained the financing available. All questions I had were either answered promptly or with the assistance of a manager. His demeanor is friendly and confident, and I plan to refer anyone who is in the market for a Toyota to the dealership and David. As a teacher I would give him an A plus.Raymond Coleman

sharat

Jun 1, 2014

The sales agents do not value customers. Their internet sales will email you the best price guarantee and ask you to come to the dealership with a legitimate quote from any other dealer. I confirmed it with the sales team about the price and they agreed to honor their best price guarantee. I drive for 45 miles and after reaching the dealership you see their true colors. Seeing the quote they start running and asking silly questions like are you in military?Are you a recent college grad? And finally after some more acting they will get their manager who bluntly apologized and say he cannnot match the price. Forget the initial false claims of beating the quote. They do not have a customer friendly attitude. In my research with 10 other dealers, I do not recommend them. Please visit this dealership if you want to waste your money and time.

Becca

May 28, 2014

This is my 2nd brand new vehicle I have purchased from Herb Chambers of Auburn & my parents loved my 1st vehicle so I brought them along & recommended them going through them for a Rav 4. Well my parents paid $1,000 for a safety inspection on the vehicle (specifically listed on their purchase agreement) & Herb Chambers should have changed the oil & had the vehicle ready to go (my parents purchased my vehicle I traded in) well all they did was clean it!! Within 3 months the maintenance light came on! & they found out the dealership NEVER did a safety inspection!!! My gram was home dying of cancer & my mom was at the dealership dealing with something that should have been taken care of 3 MONTHS AGO! & when she said something to the manager he told her his mother died of cancer too & she needed to decide if she wanted the safety inspection now or sign the car back over to Herb Chambers... really????? To top it off my gram passed away that night to add.to the stress.. my mom.should have been home spending time.with her, instead she was getting the run around from the dealership! Needless to say they lost me, my family & anyone else I would have recommended!! Be aware of what you are paying for & if you are actually getting it!

abs01721

May 26, 2014

I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotations to new tires and brakes. Each time I have visited the service I have received has been top quality, competitively priced and performed with the the time frame that was promised. I'd highly recommend the service department.

abs01721

May 26, 2014

I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotations to new tires and brakes. Each time I have visited the service I have received has been top quality, competitively priced and performed with the the time frame that was promised. I'd highly recommend the service department.

MHPH

May 26, 2014

After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Auburn, I did my own homework and called Chambers this spring. Jeff, the service manager was very helpful, when I took the car in, Chan was professional, helpful, and courteous and "all's well that ends well."This service trip was a very good experience.PH for MHSturbridge, MA

Hung Micheal Nguyen

May 24, 2014

Ryan Young made my time at herb chambers easy... I walked in with no car and out with a car I liked...

BobLinWebster

May 24, 2014

We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 miles away so we called and they said to bring it in and they would look at it. The bad news was that it would take about $1900 to fix what was obviously wrong. We all agreed that it wasn't worth that so we started looking at options. Martin and the mechanic were very helpful with some suggestions to get us home (from driving it and hoping that we made it or would at least be closer to home when it finally quit for good to rental options). Meanwhile my wife had gone out to look at new Prius' and met Miguel. To make a long story shorter, every staff member we encounter was terrific in working with us to get us back on the road again. We ended up buying a new Prius and continuing on our trip to Virginia. Miguel agreed to drive to Maine and take care of all of the local paperwork for us so we could continue on. Thanks to Herb Chambers, what looked as if it was going to be a horrible experience turned out to be very pleasant. We can not say enough good about our experience with Herb Chambers in Auburn, MA.

Donna & Ken

May 20, 2014

We just purchased our Toyota Camry that we had been leasing since September 2010. We can't say enough about the excellent service that we received from Montague Jones. Monty was personable, trustworthy, and energetic! He smoothly handled the purchasing process and a new lease for a Toyota Corolla.

trierlady

May 18, 2014

We came to see the new Toyota Camry and meet Michael Demers and Jimmy, both were very friendly and respectful.We've bought many cars in our life, but no one we have encountered was as knowledgeable, caring, and friendly like Jimmy Eldean. Jimmy was a gentleman all the way and went out of his way to please us. In my opinion Jimmy should be promoted. He has so much to give, it seems to come very easily to him to show his whole wonderful personality and kindness.

joeg0204

May 17, 2014

They really roll out the red carpet for their customers here. Jimmy was a pleasure to work with and came through on everything he said. We were looking for a Pearl White Highlander that is very popular and hard to find this late in the model year. After our agreement they actually found one and brought it into the dealership the very next day! I was really expecting to have to wait a couple weeks. Everything went so smoothly, it was just a very easy process. I will definitely continue to business here and bring my vehicles for service even though I have other Toyota dealerships closer to me.

Joe Gamache

May 17, 2014

They really roll out the red carpet for their customers here. Jimmy was a pleasure to work with and came through on everything he said. We were looking for a Pearl White Highlander that is very popular and hard to find this late in the model year. After our agreement they actually found one and brought it into the dealership the very next day! I was really expecting to have to wait a couple weeks. Everything went so smoothly, it was just a very easy process. I will definitely continue to business here and bring my vehicles for service even though I have other Toyota dealerships closer to me.

Moustafa Reda

May 16, 2014

Took good care of me, Mr. Jimmy Eldean up with me and kept me updated with all informations that i needed. I have been to other Toyota dealers in the area and they didn't gave me good deal or helped me the same way MR.Jimmy Eldean did. this is the second timeI buy from them, also a lot of thanks to MR Imad Benelkour for his patience with me. will be going back there and send my friends also

watfaboy

May 16, 2014

Jimmy Eldean approached me with a warm welcome made me feel like home .Jimmy is an outstanding advocate for Herb Chambers he treats his customers on a high level which resulted me buying two cars.He made me very comfortable throughout the whole process of purchasing two vehicles.Dylan Hoang got me the best price ever and he is very friendly I recommend everyone to see both jimmy and Dylan for a new or used car .GREAT JOB GUYS VERRY HAPPY WITH MY CARS THANKS.

moustafareda2010

May 16, 2014

Took good care of me, Mr. Jimmy Eldean up with me and kept me updated with all informations that i needed. I have been to other Toyota dealers in the area and they didn't gave me good deal or helped me the same way MR.Jimmy Eldean did. this is the second timeI buy from them, also a lot of thanks to MR Imad Benelkour for his patience with me. will be going back there and send my friends also

nancyp1963

May 16, 2014

We have leased several Toyotas from Tim Dalton. He is honest, friendly and pleasant to talk with. Tim has gone above and beyond to help us get the vehicle we wanted while dealing with certain constraints we added. We enjoy dealing with Tim as he is quite a personable gentleman. Tim has made every purchasing process we've been through with him more enjoyable than we thought possible. When we walk into the shop Tim is very welcoming and we feel absolutely at ease. There is a sense of trust that we feel towards Tim and we truly believe that while this is a business deal he still has the integrity to also account for our best interest as well. I can't imagine a vehicle purchasing experience being better than this. Tim is our guy.Thank you.Gerry And Nancy Pitre

nicguerra

May 16, 2014

I am a college graduate and first time car buyer. Herb Chambers made this a easy transition for me and I would recommend anyone looking for a Toyota to stop by here. They will offer you a fair price and make sure you leave very happy. I sure did.

Rabia1986L

May 15, 2014

I worked with Kennedy to buy a new Toyota Corolla for my husband- who didn't know it was coming. Kennedy and the sales team were wonderful, friendly, down to the bottom line. Kennedy did everything he possibly could to meet me at my desired price and he did everything to make sure I drove away happy- even after the sale had been made. This demonstrates someone truly dedicated to customer care, even after he knew I had purchased the car. This dealership is unmatched. I had been shopping around for a few months, and no dealership or salesperson had been so helpful. They really go above and beyond for their customers. Myself and my husband are extremely satisfied with the purchase and quality of the car and the service we received.

kw2520grn

May 14, 2014

Jimmy Eldean is an exceptional character. Its always interesting to observe someone who is excellent at what they do, especially when they are working for your business. 5-6 years from now, when we are ready for a new vehicle; we will remember the good service represented by Jimmy at Herb Chambers. Un-assuming, friendly and genuine; Jimmy's personality does not lend him to be a "sales-manager" ramrod for working the tougher minutes of deals but he certainly enables all aspects of the customer experience; picking up on the little things with skill and efficiency.If Jimmy isn't among the highest compensated persons employed at Herb Chambers then the business needs to stop, re-assess where consumer value is actually added and align this gentlemens finances commensurate. Beyond that: Herb Chambers staff operated to a methodic cadence. Customer is greeted by a friendly salesperson (Jimmy), the vehicle is talked up by sales-manager (1), the numbers are crunched and deal hashed by sales manager (2), the financial person does paperwork and the final presentation is given by sale manger (3). Its clear they have a manual for the whole process and it works. Very little lead time, the customer is never waiting or un-attended. I have an aversion to purchasing vehicles; a huge expense for a product that devaluates more than anything else available to consumers. Herb Chambers made it a good experience just the same. No new car purchase guilt the next day.

austka

May 14, 2014

Took good care of me, Mr. Dodd followed up with me and kept me updated with the service. They also clean your car well before they give it back to you, another bonus! will be going back there for service from now on. I have been to other Toyota dealers in the area and my car wasn't fixed until I went to Herb Chambers.

CMarCon

May 14, 2014

We worked with Andi Xhacka, he is very patient and had answers for all of our questions. My father can be very overbearing sometimes and he handled it very, very well. The vehicle I wanted was in Seekonk, MA and he got that car to Auburn within a matter of hours and it was speedy and simple. Will definitely go through him again. Everyone was very friendly and accommodating to our needs. On our way out, Dhimitri told us about the survey and told us to mention him, he was also very helpful; so here's your shout out. ;) Thank you guys for all your help, best dealership we have dealt with and overall the most accommodating one yet.

David P.

May 10, 2014

Honest Dealer We were reimbursed for body side molding that we were not aware was included with the option package. When we picked up the new SUV, the salesperson had a check for us. We were very impressed.

davidcarlpotter

May 10, 2014

We were reimbursed for body side molding that we were not aware was included with the option package. When we picked up the new SUV, the salesperson had a check for us. We were very impressed.

David Costa

May 9, 2014

I just purchased my 5th vehicle in 13 years from Herb Chambers Toyota of Auburn,MA. Once again I am truly satisfied with my recent purchase. More importantly I have had the pleasure of working with Tim Dalton since 2001. Tim is a true professional, knowledgeable about the vehicles, helpful with your choices, resourceful in getting what you desire. Tim truly listens to your needs and he is always friendly and courteous to deal with. Tim has integrity, he is trustworthy, and Tim does not try to push you into a deal. I have sent Tim referrals , and they were all happy with their experience and they purchased vehicles from him. Herb Chambers also appreciates referrals and they send thank you letters and a check. Very nice indeed. I highly recommend purchasing a vehicle from Tim Dalton at Herb Chambers. ill be back again David C.

2bo2nwar

May 8, 2014

I was not very sure that I was buying a car when I first walked into herbs, honestly I walked in just to compare prices with other dealers. I was greeted by Kennedy, not even 30 seconds later I felt like I was talking to my best friend, the guy did not stop smiling or laughing on top of that very professional. When he was showing me around he made me feel like he really wanted to help me find the best car for the best price. I don't normally trust people very fast but he was just awesome. After I saw the Camry that I wanted it was a budget issue, that is when Michael stepped in and was really trying hard to make me the best offer possible, but he did not just wanted me to get a car he was trying to make me feel comfortable. When I asked him to speak to the sales manager, he did not hesitate and that is when I met Imad, he had me believing that he was a manager just by the professional way he was carrying him self, friendly, respectful, professional, kind and honestly I don't know what else to say to describe him. On top of all of that he made me the best offer, not only I could not resist, I could not believe my ears of how great he number was. It was my first time and definitely not my last, on top of that I will recommend the place to every one I know.

Fadi3333

May 5, 2014

I could not have prayed for a better experience I walked in knowing that somehow I was gonna get lied too, I mean it is what is expected when walking into a dealership. I was welcomed by Kennedy, he did not stop smiling or laughing, a minute later I felt like I was talking to my best friend not a car sales men. Not only that, he also helped me trying to get the best deal like I was one of his family. I though he was the only great guy in that place then I ran into Emad, and I did not know what to say, very friendly, very professional, very understanding, I honestly ran out of kind words to describe him with. On top of all of that he made me a deal that I could not say no too on my 2014 Camry. He told me that he was the sales manager, I kind of had a feeling that he was a manager, he was too professional not to be one. Well long story short, I was scared walking into there and now I am barging about my experience online. To both of you a big thank you from the heart :)

edyung007

May 5, 2014

I did not expect to make a deal here since the quoted online price was not near the lowest I got. But I promised to visit and here I am. I explained to Mihn that I just wanted their bottom-line number to compare with other quotes, and I would not negotiate back-n-forth, pitting dealers against each other. He and Stephane undertood this and came up with a very good price, and also respected my prior commitment to visiting another dealer, instead of trying to force me to make a decision then and there. I give them a big plus for respecting my wishes. They were courteous all the way through. After visiting another dealer I decided that the deal offered by Herb Chambers Toyota is the best among those I received and is good enough for me to stop shopping. For me the whole process is far less stressful than I had anticipated.

fcasadei

May 3, 2014

Professional team of people led by an experienced and extremely competent general manager. I greatly recommend doing business with them, especially with Mr. D. Bortolussi (general manager). Pricing is great, and overall process reasonably fast.

ilovemycar52

May 3, 2014

Jimmy and Chris were great! Both were kind, patient, and knowledgeable. If you are looking for a new car, go see Jimmy-- he's the best.

Romanozoes

May 1, 2014

I came in the dealership looking for a pre owned sienna, I was greeted by Tomi Tsitsos he immediately found the car I was looking for, the year, the mileage, the price everything was perfect. After we test drove the car I knew that that's the one, after that the only problem were the payment I had a very specific monthly budget, but no worries they offered me a payment I couldn't resist thank you for your help Emad Benelkour we couldn't make this deal happen without you. I highly recommend this dealer to everybody, I already sent friends and family to you. Thanks for everything, I will be back in a few years.

WRXOwnerSean

May 1, 2014

I went to Herb Chambers because I saw they had a Subaru Impreza WRX for sale on their lot. I was hesitant at first because this was not the exact model I was looking for. I had a bad experience with another dealership and was afraid I'd get a pushy salesman to get me into a car I didn't want. Mihn was the exact opposite of what I expected. He understood my hesitation and let me decide if it was the car I wanted. It turned out it was. We worked out a price both of us thought was fair and I picked up the car a few days later. There was a delay in the delivery the car,but Mihn got me a free rental, and even drove to my work for me to sign some paperwork. I would definitely recommend speaking to Mihn if you are looking for a new vehicle.

JoelMaggy

Apr 29, 2014

This was our second purchase from the Herb Chambers family of dealerships. It was as painless and easy as you could hope for. Driving 4 hours to pick up your car, you want to make sure that things are in order. We showed up very late on Sunday to get the vehicle, never thinking that they would have time to let us take it home that night. Within an hour everything was done and we were out the door on our way back home. A special Thanks to John Bellofatto and Shawn Merrick for staying late and for Kim Tatro for starting the process. This won't be our last purchase from Herb Chambers.Thanks again!Joel M

pugs1313

Apr 28, 2014

for the support and help i needed waiting on the title to come in. they help me out over the top thank u again. thank u

pugs1313

Apr 26, 2014

April 26, 2014To Whom It May Concern:I'd like to compliment one of your employees, Tomi Tsitsos, for the excellent service he provided to our family. Toni helped us to find the perfect vehicles for my wife, daughter, and myself. In all my years of buying vehicles, I have never had the type of service that Tomi provided. Tomi's professionalism and ability to satisfy us during the time it took for the titles to come in exceeded our expectations. This employee should be commended for his dedication to his customers.Such a commitment to great customer service is to be recognized. You can be sure that I will continue to do business with Toyota Herb Chamber at 809 Washington Street Auburn, MA for years to come. I have recommended your dealership to friends already! Thank you for providing great service.Sincerely,Daniel B. Wilmore

pauls41

Apr 24, 2014

My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do it myself. To my surprise Martin Dodd and his service crew took the car and did the touch paint up for us. After that was done they even washed and vacuumed out the car. This is why the 2014 Venza we just purchased at this dealership is the 8th car we have bought here.

Paul-ColdStoneCreamery

Apr 23, 2014

Purchase of 2014 Toyota Tacoma Andi made the purchase of my new Tacoma very easy because he was very knowledgeable about all the features of the Tacoma. When it came time to the pricing of the vehicle, Dan made this process happen very smoothly. That is the reason why I continue to purchase my vehicles from Herb Chambers.This is my 5th Toyota purchase from Herb Chambers. They make everything go so smoothly for the customer. Customer service is number one at Herb Chambers

Paul&Karen

Apr 23, 2014

Andi made the purchase of my new Tacoma very easy because he was very knowledgeable about all the features of the Tacoma. When it came time to the pricing of the vehicle, Dan made this process happen very smoothly. That is the reason why I continue to purchase my vehicles from Herb Chambers.This is my 5th Toyota purchase from Herb Chambers. They make everything go so smoothly for the customer. Customer service is number one at Herb Chambers!

pauls41

Apr 23, 2014

My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do it myself. To my surprise Martin Dodd and his service crew took the car and did the touch paint up for us. After that was done they even washed and vacuumedout the car. This is why the 2014 Venza we just purchased at this dealership is the 8th car we have bought here.

kidstreich

Apr 21, 2014

Purchase or lease...The sales and service people here at Herb Chambers Toyota of Auburn are outstanding....This is my 5th car purchase from Herb Chambers Toyota of Auburn....They know how to take care of a customer....Bob S Webster, MA

MelissaMacWade

Apr 21, 2014

I recently renewed my lease for my 4th Toyota Rav 4, all purchased or leased through Herb Chambers Toyota of Auburn. From sales to services, this dealer has been excellent to work with. They strive to make sure your experience is memorable. TomiTsitsos was professional, funny, and extremely knowledgeable about each of the cars we spoke about.

Ms. Randee L. Collins

Apr 21, 2014

I had explained that this was an Excise Tax issue. Two Fax requests, with no follow up to even inquire if I received it (I never did?), two calls to the Finance Dept. and two requests to have it mailed to me. Once I received a copy,(too dark for me to fax), I had to send it to CA Toyota, by "snail mail". If there is ever a next time, I'll cancel the plates myself ;>(

nbcustomer

Apr 18, 2014

Tim Dalton makes buying/leasing a simple straightforward experience which we very much appreciate. We've purchased or leased Camry's and Corolla's from Tim for a number of years and found him unfailingly friendly, knowledgeable and accommodating. He gave us a thorough "tutorial" on the new features of the 2014 Corolla and followed up our purchase with a phone call to make sure all was well. We have great confidence in Tim and the "team" at Herb Chambers.

mealicandro

Apr 17, 2014

My husband and I needed a car like yesterday. We called Herb Chambers and spoke with Wayne Brodsky. I have purchased many cars in my life but never has the process been so easy. Wayne made what ordinarily is a stressful ordeal into something so easy. He walked the extra mile for us and made this experience an awesome experience. We love our new Prius C and could not be more blessed with Wayne and the amazing way he took care of us. I would recommend Herb Chambers and in particular, Wayne Brodsky, to any one who wants to purchase a new car with less stress. We are grateful!!!!!! Thank you Wayne!

Angela

Apr 17, 2014

I recently leased another toyota vehicle from Herb Chambers in Auburn, MA I had the pleasure of working with Mr. Tim Dalton who I highly recommend to anyone. Tim is very knowledgeable & provides great customer service. He was able to get me the vehicle of my choice along with my desired payment. This was my 2nd time working with Tim on a lease and my experience was just as great as the first time. Herb Chambers is fortunate to have Tim as an employee.

DerekR

Apr 16, 2014

I would like to rewrite my review of herbs chambers.Although there were a few bumps in the road on the delivery of my new tundra Herb Chambers has fixed the problems and gone out of their way to make me happy.I would now have to recommend her chambers as a great place to buy a Toyota

hetherman

Apr 16, 2014

I recently leased another toyota vehicle from Herb Chambers in Auburn, MAI had the pleasure of working with Mr. Tim Dalton who I highly recommend to anyone.Tim is very knowledgeable & provides great customer service.He was able to get me the vehicle of my choice along with my desired payment.This was my 2nd time working with Tim on a lease and my experience was just as great as the first time.Herb Chambers is fortunate to have Tim as an employee.

jgsavage63

Apr 14, 2014

I had done a lot of research before hand of what I was looking for and I found the vehicle I thought that I was going to purchase just the next town over from us but it sold the day before we could make it there. Disappointed to say the least. So I broaden my area that I was willing to travel and decided to take a look at what Mr.Chambers had to offer. To my amazement there she was a used 2012 Toyota Sienna LE with only 31,000 miles and at the going price. This one was not getting away if I could help it. We showed up a 1/2 hour early before the dealership opened and found just the one I saw on-line when Wayne Brodsky came up from behind and introduced himself and mentioned that the dealership would be opening early and that he would get the keys. Wayne made the whole experience painless and convenient. We will definitely look to purchase another vehicle from him when the time comes.

CMCIN

Apr 14, 2014

Minh Dang made my first time leasing experience so easy. He was professional & friendly and made me comfortable with my decision. As far as I am concerned he went above & beyond for me and I really appreciate his kindness. If you are interested in buying or leasing a car - I have 2 words for you - MINH DANG!!!ERAuburn

pandbbull

Apr 13, 2014

This is the second Toyota within a month that Jimmy Eldean has assisted me in purchasing. Dylan Hoang was a key person in moving the sale along.

SheShe0911

Apr 12, 2014

I went to Herb Chambers during the week and was met in the parking lot by sales rep. Monti. What a great guy. Absolutely no pressure as we walked thru the parking lot looking at the different types of Toyota vehicles. When we asked question about certain vehicles he was able to supply us with all the answers which is great when the sales rep. has knowledge of the vehicles they are trying to sell. That being said two days later I purchased a Toyota Camry XLE. The day of pick-up my Camry was ready and was looking beautiful!! He explain everything to me and I drove away very happy. I would highly recommend Monti and this dealership to all my family and friends.

Baez00

Apr 8, 2014

Dhimitri was very friendly and nice right from the beginning. He answered all of our questions. Very professional and he went out of his way to get us into a car we actually liked.

The Taylors

Apr 6, 2014

Chris was outstanding in finance. He explained our contract in detail where we could understand our obligation to Toyota and didn`t rush through it all where we had questions or felt uneasy when walking out the door. He made sure by taking that extra couple minutes we we`re in agreement with our newly purchased Rav 4. and our deal was sealed. I know when you buy a car/truck at Herb Chambers Toyota of Auburn, Mass.and you get to finance and meet and deal with Chris Stockert you will fel easy going out the door....thanx Chris

skkennedy

Apr 6, 2014

Marque is the reason I purchased my car from Herb Chambers Auburn. I worked with him for over a year, and not once did he pressure me for a sale. His honestyand integrity were the reasons I continued to visit the dealership!

wandafig62

Apr 6, 2014

This is our third vehicle from herb chambers of auburn. Thanks to Jimmy Eldean and staff for making it happen. Staff very professional and friendly

Dave

Apr 4, 2014

I recently leased a brand new Toyota Tacoma from Herb Chambers of Auburn. Wow! I cant believe the service and the was provided to me by Jimmy Eldean and Michael Demers. I have been through this process a number of times now over the years but this time was different. I was greeted by Jimmy to start and he was absolutely incredible to work with. He is very professional and will tell you the truth right upfront. Shortly after the process started I met with Mike who is one of the better and fair sales managers I have done business with. I consider myself an unreasonable person when it comes to buying cars, and these two made my day and did everything in their power to make sure I was happy. I would absolutely recommend this dealership and these two sales guys hands down to anyone. I hope when my lease is up they are still with the dealership so I can work with them again. Dave

dkevork

Apr 4, 2014

I recently leased a brand new Toyota Tacoma from Herb Chambers of Auburn. Wow! I cant believe the service and the was provided to me by Jimmy Eldean and Michael Demers. I have been through this process a number of times now over the years but this time was different. I was greeted by Jimmy to start and he was absolutely incredible to work with. He is very professional and will tell you the truth right upfront. Shortly after the process started I met with Mike who is one of the better and fair sales managers I have done business with. I consider myself an unreasonable person when it comes to buying cars, and these two made my day and did everything in their power to make sure I was happy. I would absolutely recommend this dealership and these two sales guys hands down to anyone. I hope when my lease is up they are still with the dealership so I can work with them again.Dave

jpepi21

Apr 3, 2014

I chose the rating I have because Jimmy welcomed me in as if it were his own home. Jimmy is an outstanding advocate for the Herb Chambers brand because he treats his customers on a high level and executes his responsibilities which resulted with me buying a car. He managed on keeping me comfortable when going through the entire process of purchasing a vehicle. He may be the friendliness guy I have met in awhile. I would refer anyone to Jimmy Eldean. Thank you, Jimmy!

brianemorgan

Apr 2, 2014

Last week I was in the market for a new truck and decided to go test drive a Toyota Tundra at Herb Chambers in Auburn. What a fantastic experience. I was immediately welcomed into the dealership but Jimmy Eldean who has to be one of the kindest men I have ever met. From that point forward from the test drive to the paperwork Jimmy Eldean and Mike Demers really took care of me. I am very happy with the deal I received to lease a 2014 Toyota Tundra and I would recommend these two salesmen and this dealership to anyone. Hands down these guys made leasing a truck truly enjoyable.

DerekR

Apr 2, 2014

what can I say my new tundra was damaged up before I took delivery and after three trips to the service department to ship to the strength to the body shop it's finally fixed and they want to do nothing for me for my trouble

Osvaldo Diaz

Apr 2, 2014

I just came from Herb Chambers of Auburn and I was so impressed with how they treated me, I had to write this review, It felt so comfortable there it was the best experience I had buying a car, The sales rep. Dhimitri Lako was a joy to work with thank you!

BrianMorgan

Apr 2, 2014

Last week I was in the market for a new truck and decided to go test drive a Toyota Tundra at Herb Chambers in Auburn. What a fantastic experience. I was immediately welcomed into the dealership but Jimmy Eldean who has to be one of the kindest men I have ever met. From that point forward from the test drive to the paperwork Jimmy Eldean and Mike Demers really took care of me. I am very happy with the deal I received to lease a 2014 Toyota Tundra and I would recommend these two salesmen and this dealership to anyone. Hands down these guys made leasing a truck truly enjoyable.

Lpacheco63

Mar 31, 2014

All three employees we dealt with made our car buying experience an enjoyable one. They did not mind our questions. We came to Auburn because we were treated rudely at Westboro Toyota.

gailmath

Mar 29, 2014

Marque is our "go to" car salesperson as this is the fifth new Toyota we have purchased from him. We can always depend on Marque's expertise and professionalism to make buying just what we need easier. When we decide on a vehicle Marque finds it for us and makes sure it is perfect on delivery. We always feel Marque cares about customer satisfaction and this is what keeps us coming back to him for our car buying wants and needs. We have a Toyota dealer less than a mile from our home yet we feel the 40 mile drive to Marque Hoenig at Herb Chambers Auburn is well worth the extra effort and time. Thank you Marque!

PTucker1110

Mar 28, 2014

The beginning of my dealing with HERB's staff was a great time. then MICHAEL joined in the process!!!! What a joke, that boy should not be allowed to give stickers out at Wal-Mart. I can not understand why some one would haggle over $200.00 with a customer who was planning on spend over $20,000.00. I also stopped back to make his manager aware of the situation. I have received nothing but apathy. When your dealership becomes so BIG that you step on the little guy it will some day come back to hurt you. The very same day we went to another Toyota Dealership and purchased the very same vehicle and I am proud to say that I was respected and treated as if my business mattered. We made a purchase from your dealership in 2004. I will not stop bad mouthing this dealership as long as I can keep people from being abused. Shame on you Michael Demers! You should be driven right out of the industry. On a more positive note the salesman I worked with was very nice and it's too bad his boss stop his sale.... than you for your efforts Mouhcine ! ! !

jasonw93

Mar 27, 2014

I moved down to Florida from Massachusetts a couple years ago and recently started looking for a new vehicle for this amazing Florida weather. I have always herd good things about Herb Chambers back home. I gave them a call to see if they can help. I spoke with Jimmy Eldean at Herb Chambers Toyota in Auburn, MA. I had already knew what vehicle I wanted and he went above and beyond to find me the color and manual transmission i wanted for the Scion FR-S. Jimmy kept me up to date on the paper work process and finding me the car since i was doing everything my fax and telephone from Florida! Thanks to Jimmy Eldean and the team at Herb Chambers Toyota Scion of Auburn I am very happy in my brand new Scion FR-S in the Sun Shine state!

Jason

Mar 26, 2014

I moved down to Florida from Massachusetts a couple years ago and recently started looking for a new vehicle for this amazing Florida weather. I have always herd good things about Herb Chambers back home. I gave them a call to see if they can help. I spoke with Jimmy Eldean at Herb Chambers Toyota in Auburn, MA. I had already knew what vehicle I wanted and he went above and beyond to find me the color and manual transmission i wanted for the Scion FR-S. Jimmy kept me up to date on the paper work process and finding me the car since i was doing everything my fax and telephone from Florida! Thanks to Jimmy Eldean and the team at Herb Chambers Toyota Scion of Auburn I am very happy in my brand new Scion FR-S in the Sun Shine state!

AnneBossolt

Mar 25, 2014

David told me he was a relatively new employee so I wanted to be sure folks knew that he was very personable, friendly and helpful. He took great time answering all questions, checking with others when he was not sure (which is to be commended).A likeable young man that shows much promise.

beccakrause87

Mar 25, 2014

Jimmy was very informative and accommodating! This is my second vehicle I have purchased from him and I bought my parents in to do business with him as well! He is a great salesman and a wonderful person! I would recommend anyone to purchase from him!!

ctabatha07

Mar 25, 2014

Over all it was a great experience! My sales rep. Was awesome! Matthew was very helpful. Foud me the best deal for exactly what i was looking for in a car. I got everything in my vehicle that i was looking for, for a good deal.

Julie T.Happy customer who now loves blue.

Mar 24, 2014

Kennedy is alive and well and you can find him at Herb Chambers Toyota Washington Street In Auburn Ma. He is sure to greet you with a great big smile and a strong handshake . He and his team will be sure you can walk away with a brand new car at a affordable price . After my husband and I sat with Kennedy and his team and enjoyed a ice cream or two we drove home in two different vehicles both in a bright metallic blue . We sure stand out in our neighborhood now and the next day I was the talk at church as I drove into the parking lot . So if you are looking for a GREAT deal get yourselves on down to Herb Chambers in Auburn and look for Kennedy he is the one with the big smile and a great laugh and a strong handshake and the best DEALS. A very happy customer with two bright blue Toyotas .

Arnold Goldstein

Mar 24, 2014

By the time I concluded my leasing of a new 2014 Rav 4 LE, I felt as if I had just left my family. Each of the above referenced individuals and Dylan Hoang not included above represent the Chambers Organization in exemplary fashion. Starting with my first contact Jimmy Eldean the "We will make it happen" man. Warm, gracious, charming, positive and knowledgeable, on to Dylan Hoang reassuring, constructive and energetic in pursuing the art of the deal to make it happen next, to Chris Stockert a mature young man meticulous in his explanation of the lease, enabling me to clearly understand my obligations and receptive to my questions without rushing me, and finally on to Stephane Jovin who chatted with me for quite some time providing the whipped cream on my cake to conclude an absolutely wonderful lease experience.I should take a moment to compliment Daniel Bortolussi for a very warm and meaningful exchange leading us to both realize that we had much in common. We had a brief yet very meaningful conversation in which he described a personal effort he was engaged in to make live bearable and meaningful for individuals experiencing the aftermath of the traumas suffered by their parents during the second world war.I truly applaud him for his clarity of purpose and his commitment to alleviate the destructive depressions suffered by these individuals.Mr. Chambers, I tip my hat to you for the assembly of the aforementioned individuals. They make your organization what it is and shouldbe acknowledged for it.

violetrose

Mar 24, 2014

My husband and I went to Herb Chambers of Auburn to get cars and we worked with Kennedy Lidonde he is the guy with the great big smile and the great laugh and strong handshake and of course the best deals.He answered every question we had and went over every little detail from top to bottom and made sure we were very sure about everything before we signed our paperwork the finance person was great and very efficient he and Kennedy made the process painless and at the end we left with two brand new Toyotas one Rav 4 XLE and a Carrola and they are a very bright metallic blue we sure do stand out in our neighborhood .We did enjoy working with Kennedy and his fine team at Herb Chambers in Auburn and if you find yourself in need of a new or used vehicle go or come on down to Herb Chambers and look up Kennedy or any of the fine salesman and they for sure will work with you and give you the best deal possible .A very happy customer who loves bright blueJ.T.Framingham

Willy1023

Mar 24, 2014

Matt went above and beyond the call of duty to ensure that I was able to get into the specific vehicle I was looking for. We exchanged multiple texts and phone calls before finally finding and landing the vehicle I wanted. Although, we had a small run in with another dealership; Matt worked with his supervisor to ensure I was taken care of. I consider myself a friend to Matt. We grew up and went to school together and it was my pleasure working with him and will continue to send people his way.

fmdusseault

Mar 23, 2014

Dan and Ali were EXCELLENT! We ended up buying TWO cars instead of the one car we intended! This will be the 5th purchase that we have made from Dan Bortolussi and we could not be happier! Ali Azizi was one of the most patient, kind, considerate professionals we have ever dealt with and we are so glad that Dan recommended him to us! Ali is wonderful...so wonderful in fact, that we had to take our picture with him before we left. He is a great asset to Herb Chambers of Auburn. And Dan Bortolussi is also just as great. He helped us to decide exactly what type of vehicle to purchase with knowledge and understanding. Dan and Ali were a great team and we look forward to many more years of working with them when buying our next vehicles.

patrahan

Mar 22, 2014

we have just leased our third car from them and have bought two cars and our daughter has just (today) bought her second car from them but that is not why im writing this review im writing because I would like people to know how far they go for there customers. like I said we just got our third leased car from them it was for me and my husband and sale man cleaned out my old car as I was not there and my dads wallet (who has pasted away) was left in the old car after my husband got home with the new car and I put my things back in my new car and a few days past I went to look for my dads wallet and it wasn't taken out of my old car in a panic I called my husband who didn't remember taking it out of my old car he called the sale man (Mike Demers) how had gotten the wallet and didn't know who he was and mailed it to my dads old address well long story short mike ashore my husband he would get it back. a few days later he did in fact get it back I don't think he realized how much that meant to me that is one little piece I have of my dad I keep with me always and he went out of his way for me and I will never forget it thank you Mike with all my heart.

Kenny & Marcia Williams

Mar 21, 2014

I just want to state my Great Experience I had At Herb Chambers Toyota of Auburn, My sales rep MEHDI BENNAJMA- this young man was the most polite and very informative salesman. He listened to what I had to say. He did not pressure me as I had just came in from another dealership that I just walked out on as they where not interested in what I wanted to buy. When I found the car I wanted and we went for a test drive, and when we returned we he went over all the features on my 2014 Toyota Corolla S had to offer. He also went over and above by showing my wife twice. Great Job MEDHI BENNAJMA!! THANK YOU You are an asset to Herb Chambers Toyota of Auburn. Ken & Marcia Williams

RudiC

Mar 20, 2014

Best car buying experience ever! Marque is fantastic and I recommend him 100%. This is the second vehicle my family has bought from him. What I like most about Marque is that he keeps his word - return calls and is not your typical car salesman - He actually listens to the customer and focus on your needs. Did not try to sell me anything I did not want. Extremely professional. Ask for Marque, you will not regret it!

Amulder

Mar 19, 2014

Monte was a wonderful, very professional salesman. He made us feel very comfortable He didn't pressure us all and helped us get a great deal and we saved a lot of money! He was very friendly, had a great sense of humor and seemed just as excited as I was to get my new car. We had an unforeseeable issue, and not only was it solved promptly but it was handled very professionally and we were offered compensation for the inconvenience. I will definitely visit again

macdoozer0691

Mar 16, 2014

.It was great experience, the salesperson Marque Hoenig is very kind and knowledgeable at what he does and very honest he will show you the numbers and he not pushy on making a descision. If you choose this dealership and salesperson you have a great experience.

Rachel RAV4

Mar 15, 2014

I have been to other dealerships in the past but I can say that I have never been treated so well. From the moment I walked in there was no High Pressure selling on me. My sales person Matt Parzych was fantastic. He worked his butt off to make sure that I got what I wanted, exactly how I wanted it. Not only did he work hard to accomplish what I wanted but it was extremely impressive to watch how well everyone at the dealership worked together to get everything done. They made buying a new car truly enjoyable. It was really worth traveling the extra mile to get the extra treatment. It was a little unsettling to purchase a new vehicle after not having a car payment for many years but they made it a relaxing time that I am very happy with. Even better is the fact that Matt has continued to conduct follow ups on things that are part of the package I have with my new vehicle which I could not begin to remember. He is setting up appointments for me and making sure that everything is finished. I was not forgotten about as soon as I drove off the lot as other dealerships have done. Great Job, Great Dealing with you and hope that others go there as it will be well worth the trip.

KKupstas94

Mar 13, 2014

My experience at Herb Chambers Toyota of Scion in Auburn was beyond the greatest experience me and my boyriend has ever recieved. I would first like to PRAISE how GREAT of a person John Bellofatto was. He helped us in every possible was he could. We were not the easiest people to work with because we were very indecisive. He stood by our side all the way through it. We previously had a Toyota Rav4 2013. We came in to get our yearly check up and seen the 2014 Rav4. We were told we could get a cheaper deal for the new one so we looked more into it. We also had a 1996 Honda Accord and we didnt feel like putting anymore money into it and it needed a lot of work. So we were also looking for another car and we figured the best way to go is with Toyota. He worked as hard as he could to get it to the prices that we needed for both cars. I would like to say that we walked out with two new 2014 cars. A 2014 Rav4 & 2014 Camry. When we came to pick up the cars i was suprised with the Rav4. The interior was all black and I LOVED it! He also gave us brand new floor mats for the Camry for FREE! He was constanly keeping in touch with us daily to let us know what was going on and making everything better than it could have been. When we were told we are in good hands they werent lying to us. They couldnt have put us with any other better person than John himself. I would HIGHLY Reccommend him to ANYONE who is coming in to buy a car from Toyota in Auburn. We thank for so much for all the patience and dedication to getting us exactly what we wanted. We are beyond happy with EVERYTHING he has done. Overall, the patience, friendliness, an dedication that was put into our purchasing of the cars was nothing we ever expected. It was the greatest. He made sure he got what we wanted/needed. The one and only greatest salesman! We know that in the future when we need something from Toyota the first person we are going to is John, himself. Thank you so much John Bellofatto!REMEMBER EVERYONE, WHEN COMING IN ASK FOR JOHN BELLOFATTO! YOU WONT REGRET IT!!!Katelyn & Kelvin

duck2879

Mar 9, 2014

My third new vehicle purchase from Herb Chambers Toyota Auburn my first was with Mike D and the last 2 with Jimmy E. I have gone through a few vehicle purchases in the past 12 years (13 new vehicles) and I can't say enough great things about how courteous and professional the staff is at this dealership. From start to finish they go far beyond what I would expect and after the purchase they continue to go above and beyond. Every time I have been in for scheduled maintenance I always see Jimmy there working hard as always but he still takes the time to say hi and ask how its going with the vehicle. Thank you Jimmy, Mike and Herb Chambers for another great car buying experience!

pandbbull

Mar 7, 2014

We have purchased four vehicles from this dealership and have been consistently satisfied with the professionalism displayed by the sales, service and financial associates. We look forward to continuing to work with Jimmy Eldean and Sean Merrick. The staff over in the Service department have always done an excellent job in expediting our cars in and out for our routine upkeep.

Plemerise

Feb 25, 2014

I had a blowout on my tire, I have a new Toyota Avalon, I had purchased the road hazard ins. for the tires and I called to make an appt. and Iwas very lucky when I called because Chan answered the call. He was FANTASTIC !!! He had me bring in my car with the blown tire. Heset everything for insurance. This was on a Friday afternoon, they could not get the tire until Monday afternoon. He had said since it was winter and I work night and had to work all weekend and it was a commute that I should not drive that much on the emergency tire, so he set me upwith a very nice Corolla to use till Monday when my car was done. The Corolla was great it was clean, smelled great, full of gas.Monday afternoon Chan called to let me know the tire was in and they were doing the work and he would call as soon as they were finished.I went shopping up the street at BJ's and I was on my way home when Chan called back he told me the car was ready and went over what was done. I arrived at the dealership drove the Corolla into the service bay. Chan came to meet me at the car and then went over everything againas to what was done. He had someone bring my Avalon into the bay because I had groceries in the trunk of the Corolla. The young man backed the car in for me right up to the Corolla , they put my groceries in my truck and thanked me for coming in. My car was all washed and vacuumed. It was perfect again.That is what you call GREAT SERVICE and that is why I keep coming back. When I was leaving I stopped into the sales room and asked to see Kennedy, who is my salesman I bought all my cars from him, he is FANTASTIC also. I had got a new phone and had no idea how tohook it up to Bluetooth so I asked Kennedy and he came out in the cold and snow and set it up and made sure it worked.What a great experience again at your dealership!!!!! Thank You

ChristinaP77

Feb 9, 2014

My car was totaled and I needed to get a new one problem was I was on vacation in Seattle, Wa I applied on line and got a call the next day from Marque and he made the process so easy for me he emailed me the credit app and got back to me as soon as he had a decision. He also tracked down the exact Rav4 that I had wanted the only that I had to do was go in and sign the paperwork and was able to drive off in my new car I will be buying all of my cars in the future from him and I will be sending family and friends to him as well.

leebab8485

Jan 31, 2014

Matt was a very helpful and loyal sales rep. He was easy to work with and he was very knowledgeable about the vehicles. He took time to orient me to the car answered all the questions I had and I was actually able to take the car home the same day!

acuratls

Jan 30, 2014

My husband and I came to the dealership just to look around with no intentions of buying a car. After test driving the Venza and working with Mike, Miguel, and Jacob we decided to go ahead and get the car. They were so helpful and worked with us to ensure that we got everything we needed and were satisfied when we left. This has been the most pleasant experience I've had at a dealership! I would highly recommend Mike and his team.

shelley712

Jan 29, 2014

We purchased a 2013 Rav4 and could not have been happier with our salesman Marque. This is the second vehicle we purchased from him. He is courteous, professional and truly loves what he does. We would not go anywhere else!!

themahans

Jan 24, 2014

My wife and I came into the dealership to TEST DRIVE a Highlander ONLY. We were NOT there to buy. We had BOTH AGREED that we were out to shop ONLY, not to purchase. We planned on going to 2 dealerships, this one and a Honda dealership, about a couple miles away. We were more interested in seeing and test driving the Honda Ridgeline we saw online, than the Toyota Highlander. Bob made a great first impression with us. He was sincere, upfront and honest. He related to our price restrictions and even brought a Honda Ridgeline from another Herb Chambers dealership to us to test drive. We were able to do more in the time we were at Herb Chambers, with different makes, instead of spending it driving to different dealerships. We would have left if Bob were not so personable. After test driving the Ridgeline, we asked for a few minutes to talk and decided to purchase from him, and called him back over. My car, which we planned to trade, was what I would consider a mess. I did not wash it, clean it or prep it in order to get what I thought would be the best trade in value. That worked in my favor, they knew how the vehicle was really used. Bob and Dillon made the entire process seamless and within our means, Rennel finalized the process with the paperwork. The Highlander was Chambers Certified but we wanted Toyota Certified, which they did for us. The car was in great shape, real clean, prepped and serviced for us to pick it up a couple of days later, (due to our schedule, not theirs.) What a nice change from my 2003 Nissan Xterra to this Highlander! They set up my blue tooth music and my phone. Thank you Bob for greeting us at the door, we bought at Herb Chambers due to you.

rallicat

Jan 23, 2014

Have purchased 4 Toyotas from Dan since 1996, just want to say that my experiences working with Dan over the past 18 years have been fantastic. My most recent purchase is a brand new Toyota Sienna and after speaking with Dan and his commitment for a great deal, he brought me over to work with Tim Dalton. Working with Tim was so easy, he is honest and mindful of my time, as a parent of 3 year old twins. he brought vehicles over to my house to help me an my wife decide and even on delivery had Kid DVD ready to keep the kids entertained as he walked through the delivery of the van. The team at herb chambers Toyota in Auburn are a no pressure, committed to make sure you are satisfied and most important give you the best price!thanks Dan and Tim, and look forward to working with you again in the future for Toyota number 5.

critterman311

Jan 20, 2014

Questions on introduction of new models not answered truth.fully. Salesmen were not familiar with model and options on truck I purchased. the dealer never followed up by contacting us on our purchase of our new Tundra. Tech person was not able to setup blue tooth and actually messed up what had been working. Email request for follow-up was never responded to After agreeing with sales manager on price was confronted by another manager who tried to get another $1000.00 out of us. Would not recommend this dealership unless you want to "play the game"

-E

Jan 19, 2014

It's sometimes a very bumpy road when you're shopping for a new car, not so much at Herb Chambers Toyota of Auburn. I had been to many dealers in the past couple months and had a terrible time with salesmen, being treated very poorly and just terrible customer service. When I began looking for a Toyota I knew I had to go back and see Gus at Herb Chambers, he had sold me a brand new Corolla S a few years back and took great care of me. The day I popped in he was as cordial as I remembered, he immediately found exactly what I was looking for and offered a no strings attached test drive. I was able to take the car on a nice long test drive and Gus was so helpful with information along the way. I honestly can't say enough about how well Gus and all the folks at Herb Chambers treated me. This was my 5th car purchase from them and I'm now a customer for life. If exceptional customer service, a very fair deal and a flawless experience is what you are looking for head right down to Herb Chambers Toyota of Auburn and ask for Gus! I promise you will not be disappointed.

LaurenOliveira

Jan 12, 2014

I give them five stars, but if I could give them more I would. My family went in looking to buy one car for me, but we ended up leaving with three! Upon arriving, we were greeted by friendly staff. We had spoken to the sales manager, Mike Demers on the phone and told him we were interested in the Avalon, and their team had it pulled up and waiting for us to test drive. Jacob Perez, another sales associate helped us test drive every car we were interested in, taking his time bring out the ones we liked in the pouring rain! He even brought us beverages and snacks because we were there all day sealing deals on three cars. Mike was able to give us good prices on our trade-ins and also threw on some great features to our new vehicles. Miguel Cepeda was able to get each of us great interest rates and good deals on our protection packages. Dan Bortolussi even came out and gave us each a stuffed animal to say thank you for our purchases. We ended up getting a new Avalon, Venza, and Corolla, which we are all very happy with. We had a great experience and will be sure to recommend this dealership to our friends and family!

bluesky2014

Jan 10, 2014

Kennedy Lidonde was knowledgeable and helpful, his professionalism and sense of humor was greatly appreciated. I wouldn't hesitate to recommend Kennedy to anyone who is considering purchasing or leasing a Toyota, he is a Five Star.Kennedy Lidonde, Stephane Jovin and Renel Plymouth went above and beyond to full fill my needs and concerns without rushing me into a quick sale. Unfortunately during the process of getting the vehicle ready to take off the lot it got damaged (bumper and panel on passenger side). They redeemed themselves by fixing the damages and also the brakes in a timely manner for us to enjoy the vehicle.

h921sxh

Jan 6, 2014

As far as I am concern, dealing with a car saleman could be very stressful. Especially when your are a female............I have been driving a Toyota for over 25 years. I usually have business with another Toyota Dealership in Framingham. I deicded to stay closer to home.last July I was just checking out some of my options of trading in my 2004 Toyota Corolla. I have been driving a Toyota for over 25 years.Tonny has been very helpful. He listened to what my needs are without being overbearing. He also worked within my budget. Went over every detail of the operation of the vehicle. Have done above and beyond for the delivery of the car. I will definetly recommanded him and this dealership to all my friends and family.

phillipsj

Dec 30, 2013

I just bought a 2011 Toyota Camry with 37,000 miles for only $12,500 from Herb Chambers Toyota in Auburn, MA. I originally went to Herb Chambers Hyundia across the street but I did not enjoy the experience. The salesman was not helpful. When I went to Toyota I sat down with Jason Roszkiewicz, who was very friendly and helpful. After I described what I was looking for, Jason brought over a car from the Hyundia dealership across the street. He cautioned me that he had to double check the price because he couldn't believe that this car would only be $12,500 because that would be an amazing steal. Come to find out Hyundia, had accidentally appraised the car as having $70,000 miles instead of only $37,000. Since it was even priced this way online they had to offer me the deal, which I eagerly took. I don't get excited about cars, but I LOVE this car. A few days later, I met Jason at the DMV so I could get my car. Unfortunately I am blonde and made a huge mistake with my Insurance and had to spend almost 2 hours on the phone while in the parking lot until they would fax over my insurance card so that I could get my car. Jason passionately sat there and helped me through the process. Even though it was not looking like I would be able to get the card before the DMV closed, Jason never gave up. Jason had an extremely positive attitude and joked around with the workers at the DMV which is probably the reason they continued to process the paperwork even though the DMV should have closed a few minutes prior to receiving the fax. I would without a doubt recommend Herb Chambers Toyota of Auburn, MA.

SturbridgeHappy

Dec 26, 2013

I love my Venza but now I love my 2014 venza! Thank you Mike Demers and Jacob Perez!I wasn't looking to trade my 2010 Venza in but when Mike called me and told me about the Venza loyalty rebate I couldn't pass it up so I went in to just look. A little but later I drove off in my 2014 Venza and loving it!!!

I use to love my Lexus, Michele

Dec 22, 2013

Wayne Brodsky greeted us at the front door, his first words inside were, "I'm going to make sure you get exactly what you want and everything you want. I'm also going to make sure you get your Uhaul to New Hampshire TODAY even if I have to drive it myself." These were comforting words since our Lexus was broken down in front of the dealership. Wayne started by asking us questions about ourselves, what we were doing, why we had a Uhaul and what we liked about our car. Of course I told him I loved my Lexus and why. I asked if he had anything comparable to the Lexus comfort, style and ride. I told him all the features that I wanted and what was important to me. Wayne was a very good listener, was never ever pushy, never manipulating or calculating and was very accommodating. He recommended the Rav4 however I was not interested at all, my perception of the Rav4 was that it was rough riding sporty SUV and not a comfortable vehicle. We test drove the Highlander. It was disappointing and did not meet my expectation. Wayne again recommended the Rav4 explaining the features and that we would be surprised. We test drove the Rav4 and were surprised, we loved it! Wayne got us into the Limited model for the monthly payment we needed. He personally pulled our Uhaul with a rental car back to our destination waited while we unloaded it and pulled it back the Uhaul rental where we originally picked it up. About 3 hours of his time to help out complete strangers. That's extraordinary customer service! Herb Chambers Toyota provided us with a Rav4 rental car to use until our new car came in. We got our new car one week later and we just love it. I don't right letters and rarely fill out surveys. The customer service we experienced at Herb Chambers Toyota was just so incredible I felt compelled to share my story. Thank you to Wayne Brodsky for being at the dealership that morning and knocking on our window.

Mybell

Dec 22, 2013

You can't Make This UpMy husband and I were passing through Massachusetts on a cold Saturday morning on 12/7/13. We were on our way to NH driving a 2001 Lexus RX300, a car that I often brag about and promote to my family, friends and coworkers. We were pulling a 5'x 8' covered Uhaul box trailer as we are moving to NH and in transition. About 3 or 4 miles before the Auburn, Ma exit we starting hearing an unfamiliar sound coming from the car engine. We turned the radio down, listened intently, and curiously exchanged thoughts of what the noise could be. Every time the gas petal was pressed the noise would grow louder and more concerning. We thought it would be best to pull off the next exit, pull over and check out the engine. Not that we had a clue about car engines and what to look at or check out, we thought it best to just have a look. We pulled into a Home Depot, got out of the running car, open the hood and proceeded to look at the running engine. The noise was a medium pitched banging sound; rat,tat,tat...A man not far away yelled over saying something about a piston rod broke and banging in our engine. He advised us to call a tow truck. We notice that there we several car dealerships on the main road and thought we should take a chance and drive to the nearest one which happened to be Langway, a Ford/Mercury dealership. We drove up, got out and went to the Service/Parts entrance to speak with someone about possibly taking a look and perhaps even fixing the engine. Needless to say we were a little naive thinking a Ford Dealer would not mind working on a Toyota made vehicle....They politely and professionally let us know that they only worked on Ford, Mercury, and Lincoln vehicles. They referred us to a Toyota Dealer down the street and called the dealership for us letting them know we were in trouble, stranded and needed help. For that I thanked the dealership as that was our first encounter with impressive customer service. We again hopped into our car and took a chance driving down the street to the Herb Chambers Toyota dealership at 809 Washington Street, Auburn Ma. This is where we met Wayne Brodsky.We pulled up to the dealership in front of the Service and Parts entrance. We were a little distraught to say the least and quite relieved that our car made it. We were also very confident that we were there early enough (8:11am) to be the first customer of the day thinking they could take us right away and fix our car. A young woman was outside having a smoke break and came over to us as if she knew us, she obviously was the person that the Langway Dealership spoke too. We described to her the sound our engine was making and she proceeded to let us know that they would not be able to work on our car as it would be an all day project and needed to be scheduled, perhaps next Monday or Tuesday. We explained that we were not from the area we were passing through on our way to NH we could not come back, we really needed it fixed now. We asked her if her master mechanic could come over and just check it out, listen to it to see if he knew what might be the problem. She agreed and brought back the mechanic. We started the engine and the mechanic said he thought it was the piston rod tapping that he really wouldn't know until it was taken a part and that he could not work on it that day. My husband and I were at a loss of what to do. We got in the car to do what we did not know. No sooner than we shut the door a man was standing outside the driver side tapping on the window. My husband opened the door and all I heard was, "here's my card, if there is anything I can do to help you out...." It was a genuine, sincere voice. He said he heard the engine from a far, asked us what year our car was and how many miles we had on it. Upon responding he said, "this is a Lexus, it will probably cost more than the trade in value to get it fix, they'll have to tear apart the engine. You may want to consider just trading it in, let's talk". When we left our house at 5:30am that morning we certainly weren't expecting or planning to be a car dealership looking at vehicles and we certainly didn't expect to be at a Toyota Dealership. My husband told Wayne, "let me talk with my wife". We went in not realizing we were about to be exposed to the most amazing customer service we've ever experienced. Wayne Brodsky greeted us at the front door, his first words inside were, "I'm going to make sure you get exactly what you want and everything you want. I'm also going to make sure you get your Uhaul to New Hampshire TODAY even if I have to drive it myself." These were comforting words since our Lexus was broken down in front of the dealership. Wayne started by asking us questions about ourselves, what we were doing, why we had a Uhaul and what we liked about our car. Of course I told him I loved my Lexus and why. I asked if he had anything comparable to the Lexus comfort, style and ride. I told him all the features that I wanted and what was important to me. Wayne was a very good listener, was never ever pushy, never manipulating or calculating and was very accommodating. He recommended the Rav4 however I was not interested at all, my perception of the Rav4 was that it was rough riding sporty SUV and not a comfortable vehicle. We test drove the Highlander. It was disappointing and did not meet my expectation. Wayne again recommended the Rav4 explaining the features and that we would be surprised. We test drove the Rav4 and were surprised, we loved it! Wayne got us into the Limited model for the monthly payment we needed. He personally pulled our Uhaul with a rental car back to our destination waited while we unloaded it and pulled it back the Uhaul rental where we originally picked it up. About 3 hours of his time to help out complete strangers. That's extraordinary customer service! Herb Chambers Toyota provided us with a Rav4 rental car to use until our new car came in. We got our new car one week later and we just love it. I don't right letters and rarely fill out surveys. The customer service we experienced at Herb Chambers Toyota was just so incredible I felt compelled to share my story. Thank you to Wayne Brodsky for being at the dealership that morning and knocking on our window.Sent from my iPad

Oraissa

Dec 20, 2013

It's been a pleasure working with Tony Bonilla. This is my 4th vehicle already. I would definitely recommend this dealership to friends and family.

Karen Potter

Dec 19, 2013

The Herb Chambers family is enormous and the Auburn Toyota Scion dealership is huge also. That said, I have rarely had such a simple, smooth buying experience. Neither have I experienced ongoing personal service with attention to the smallest detail in the general marketplace. The most important thing to me, and the thing I mention over and over to my friends, is that Tonny Bonilla LISTENED to me, what I wanted, what I needed, what I could pay, and what I was unwilling to shoulder. He was responsive and creative in negotiating the ulitmate monthly bottom line for me. But it doesn't stop there. It would be easy for a Sales Manager and a Finance Associate to hang him out to dry, but they worked with him and with me and, ultimately, I struck the deal that allowed me to lease a safe, reasonably priced automobile. No one tried to upsell me - which is a huge relief while car shopping. Tonny Bonilla is the reason I will return to this dealership. After the sale comes the hard part: service and maintenance. All the folks in the Service Department and at the Cashier Desk are terrific. Martin and the others take time to explain what is needed, to ask whether I'd like other services, and to explain the charges on the bill. They are very available on a drop in or appointment basis. So, even though Herb Chambers Auburn is huge, it feels like a small, personal place to do business.

JoshuaAlexander

Dec 18, 2013

I went to the dealership uncertain on what kind of vehicle i want and as a first time buyer i pretty sure you guys would know how nerve racking that is so i went with my mother and let me tell you she is very hard to please, on arrival we were greeted by Imad Beneikour who made us feel welcome and at home show us to a seat and brought us some hot chocolate and coffee FREE OF CHARGE!!!!, and assured us that we would be taken cared of by the best of the best thats when we meet Andi Xhacka who was a pleasant surprise one of the nicest guys i meet sat me down and educated me on everything i need to know about the vehicles that interested me from top to bottom even the plus and negatives and went on multiple test drives with me with no hesitation till i found the vehicle i fell in love with which was already mark at a hell of a good price he assured me that he could do better then any other dealership the entire time he was helping me he was always making sure everything was ok with mom which ment the world to me and her herself was very please thats untill she stumble upon a vehicle that she also like and Dhimitri Lako so pleasantly model to her and wowed her on everything then we went back inside to wrap up the deals not on one vehicle but 2!!!! upon entering the building we ran into Mr. Kennedy Lidonde who i had the pleasure of sharing a few laughs especially when Tony Bonillia and Micheal Demers came and join in on the fun then we got to business with mike who actually wowed us even more and gave us better numbers then before for both mine and Andi deal and Dhimitri and my mothers deal we bought on the spot couldnt refused those numbers, i know you guys are reading this and thinking wow what a trip at a dealership but thats not all the cherry on top we got to meet the man in charge himself Daniel Bortolussi who i am honor to say you will never find a man like that anywhere just a great guy with a damn near perfect organization who is run to t on how his personality is just excellent Herb if you see this just know your dealership in auburn has be bless by god himself to have such wonderful people and service i was honor to buy a car from them and my business and my entire family business will foever be kept at auburn if your reading this and decide to shop else where there is something seriously wrong with you best dealership hands down thank you guys for everything ill see you guys soon for my check up

Berlys

Dec 15, 2013

I leased my first vehicle in 2008 from Herb chambers with the assistance of their Sales Consultant, Tonny Bonilla. After explaining to him what I was looking for he was able to find me the perfect car. A white 2008 Toyota Camry SE with black interior. Just what I was looking for. My experience was so amazing that I could not keep it to myself; therefore I shared it with my family and friends who have purchased vehicles from Tonny since then. In 2010, Tonny helped my mother get out of a very bad deal she made on a Chevy Cobalt at Diamond Chevy years prior to hearing about him. It's no surprise why Diamond Chevy is now closed. Her car would always break down and was way overpriced, but Tonny managed to help her get into a more reliable vehicle and was able to work with her situation. She leased a 2010 Toyota Corolla LE and absolutely loved it. After seeing how much gas my mother was saving with her Corolla and how practical it was I decided to pay Tonny a visit and trade my Camry in for a black 2010 Toyota Corolla LE. Now here I was on my second car and my mother on her first from Herb. Other relatives and friends who learned about our great experience went to see Tonny and have purchased vehicles from him as well. My cousin has leased three cars so far and has always come out with only good things to say about her experiences. In 2011 I learned about a great deal Herb was running on my dream car, the Toyota Highlander. The deal was too good to pass up so I decided to once again visit Tonny for what became my next car. I told Tonny that I was looking for a black Toyota Highlander, but he told me that they didn't have any that met my specific criteria in stock on that day. I found a Highlander that was ok but did not have that "dream car" effect. When I went to fill out my paperwork I was surprised to see that it was for a black 2011 Toyota Highlander Limited Edition which definitely met the "dream car" status. When I saw the car I was so happy that Tonny was able to find me the perfect car overnight. He truly went above and beyond in ensuring I was a satisfied customer so that I would continue to be a repeat customer. At that time, I reminded Tonny of my first car and told him that my mother would be returning when her lease was up. Coincidentally someone had just traded in a white 2011 Toyota Camry SE, just like my first car. Tonny happened to remember this from our recent experience and called my mother to let her know about this car to see if she might be interested in getting out of her lease and into a purchase for the Camry. This was the best opportunity for my mother. She now has a very safe and reliable vehicle for years to come and also has someone that she can count on will help whenever she goes in for service. She has told me about a couple of friends she has brought in to see Tonny have have left as very happy customers. I have been told by my my friends and family that have purchased from him that Tonny will periodically call them to check on them and see how they are doing. Through those "check in" calls he has been able to help my friends and family upgrade their cars or get into a different car depending on what their situation may be at that time. He has truly built a lifelong relationship with us and Herb Chambers. We go to Herb for all of our car needs and call Tonny whenever we need to talk to someone there. His customer service and product knowledge is unmatched just like Herb's prices. Tonny always takes good care of Herb's customers and we all look forward to many more years of continued service with you.

BerlysHernandez

Dec 15, 2013

I leased my first vehicle in 2008 from Herb chambers with the assistance of their Sales Consultant, Tonny Bonilla. After explaining to him what I was looking for he was able to find me the perfect car. A white 2008 Toyota Camry SE with black interior. Just what I was looking for. My experience was so amazing that I could not keep it to myself; therefore I shared it with my family and friends who have purchased vehicles from Tonny since then. In 2010, Tonny helped my mother get out of a very bad deal she made on a Chevy Cobalt at Diamond Chevy years prior to hearing about him. It's no surprise why Diamond Chevy is now closed. Her car would always break down and was way overpriced, but Tonny managed to help her get into a more reliable vehicle and was able to work with her situation. She leased a 2010 Toyota Corolla LE and absolutely loved it. After seeing how much gas my mother was saving with her Corolla and how practical it was I decided to pay Tonny a visit and trade my Camry in for a black 2010 Toyota Corolla LE. Now here I was on my second car and my mother on her first from Herb. Other relatives and friends who learned about our great experience went to see Tonny and have purchased vehicles from him as well. My cousin has leased three cars so far and has always come out with only good things to say about her experiences. In 2011 I learned about a great deal Herb was running on my dream car, the Toyota Highlander. The deal was too good to pass up so I decided to once again visit Tonny for what became my next car. I told Tonny that I was looking for a black Toyota Highlander, but he told me that they didn't have any that met my specific criteria in stock on that day. I found a Highlander that was ok but did not have that "dream car" effect. When I went to fill out my paperwork I was surprised to see that it was for a black 2011 Toyota Highlander Limited Edition which definitely met the "dream car" status. When I saw the car I was so happy that Tonny was able to find me the perfect car overnight. He truly went above and beyond in ensuring I was a satisfied customer so that I would continue to be a repeat customer. At that time, I reminded Tonny of my first car and told him that my mother would be returning when her lease was up. Coincidentally someone had just traded in a white 2011 Toyota Camry SE, just like my first car. Tonny happened to remember this from our recent experience and called my mother to let her know about this car to see if she might be interested in getting out of her lease and into a purchase for the Camry. This was the best opportunity for my mother. She now has a very safe and reliable vehicle for years to come and also has someone that she can count on will help whenever she goes in for service. She has told me about a couple of friends she has brought in to see Tonny have have left as very happy customers. I have been told by my my friends and family that have purchased from him that Tonny will periodically call them to check on them and see how they are doing. Through those "check in" calls he has been able to help my friends and family upgrade their cars or get into a different car depending on what their situation may be at that time. He has truly built a lifelong relationship with us and Herb Chambers. We go to Herb for all of our car needs and call Tonny whenever we need to talk to someone there. His customer service and product knowledge is unmatched just like Herb's prices. Tonny always takes good care of Herb's customers and we all look forward to many more years of continued service with you.

Robert

Dec 10, 2013

Hands down the best Toyota dealer in MA. These guys are great. I'm a pro and brutal to deal with. Dealers usually hate me when I leave. Jason and Mike were the coolest guys I have ever dealt with. They actually made it fun. Even when I would give my tough guy/jerk routine to them, they still treated me like gold. I'm not joking when I say it was enjoyable. And no one likes the process of buying a new car. It hurts sometimes!!!! But what a place here. Second Tacoma from them and every car will always be through here. Can't say enough good things about this place. Again, don't forget, I'm brutal. If someone does one little thing to me that I don't like, I hold it against them! But can't say one bad thing. also the GM (Dan) is a class act and nice guy. Usually GM's are untouchable and hide away. Dan is a super star. Jason and Mike are so cool that I want them to be my friends...haha I actually want a problem to happen just so I can go and talk with them both again. Buy here and I GUARANTEE you won't regret it.

Tiff

Dec 10, 2013

Buying a car is stressful. My car broke down Monday of the following week and by Thursday I was in my dream car! Tonny Bonilla was my salesperson. He helped me understand the technical aspects of my car in a way that was easy to understand. He even set my Bluetooth up for me so I don't need to listen to the same 5 songs on the radio everyday to work!! He expedited my cars inspection and went above and beyond ensuring I'd have my car for the scheduled pickup time which I did. He spoke with a passion for cars which you could tell he had. He made my car buying experience comfortable and breezy! Now that I was sold on my new Toyota Corolla LE how was I going to pay for it? Chris Stockert worked his magic in the financial office to get me in my new 2014 Toyota Corolla LE at a rate that worked for me! I really couldn't have done it without him. He broke down the numbers, did all the hard work contacting my insurance company, and handled everything so I didn't have too! Chris went above and beyond and I am truly grateful for his exceptional customer service and professionalism. I am so thankful to be apart of Toyota Care and the Toyota Family now. I really appreciate the work both Tonny and Chris put into my car buying experience. They were both so friendly and personable and made being a young buyer not so scary! I'll be a customer for life. Happy Holidays!

TiffMcCarthy

Dec 10, 2013

Buying a car is stressful. My car broke down Monday of the following week and by Thursday I was in my dream car! Tonny Bonilla was my salesperson. He helped me understand the technical aspects of my car in a way that was easy to understand. He even set my Bluetooth up for me so I don't need to listen to the same 5 songs on the radio everyday to work!! He expedited my cars inspection and went above and beyond ensuring I'd have my car for the scheduled pickup time which I did. He spoke with a passion for cars which you could tell he had. He made my car buying experience comfortable and breezy!Now that I was sold on my new Toyota Corolla LE how was I going to pay for it? Chris Stockert worked his magic in the financial office to get me in my new 2014 Toyota Corolla LE at a rate that worked for me! I really couldn't have done it without him. He broke down the numbers, did all the hard work contacting my insurance company, and handled everything so I didn't have too! Chris went above and beyond and I am truly grateful for his exceptional customer service and professionalism.I am so thankful to be apart of Toyota Care and the Toyota Family now. I really appreciate the work both Tonny and Chris put into my car buying experience. They were both so friendly and personable and made being a young buyer not so scary! I'll be a customer for life. Happy Holidays!

wedgemoose

Dec 10, 2013

Hands down the best Toyota dealer in MA. These guys are great. I'm a pro and brutal to deal with. Dealers usually hate me when I leave. Jason and Mike were the coolest guys I have ever dealt with. They actually made it fun. Even when I would give my tough guy/jerk routine to them, they still treated me like gold. I'm not joking when I say it was enjoyable. And no one likes the process of buying a new car. It hurts sometimes!!!! But what a place here. Second Tacoma from them and every car will always be through here. Can't say enough good things about this place. Again, don't forget, I'm brutal. If someone does one little thing to me that I don't like, I hold it against them! But can't say one bad thing. also the GM (Dan) is a class act and nice guy. Usually GM's are untouchable and hide away. Dan is a super star. Jason and Mike are so cool that I want them to be my friends...haha I actually want a problem to happen just so I can go and talk with them both again. Buy here and I GUARANTEE you won't regret it.

Renjtebo

Dec 5, 2013

Dealt with Tim D...best experience car shopping ever! Fast and Easy!

rkabbott

Dec 5, 2013

We have bought four cars from Tim Dalton and have had an excellent experience every time. He is friendly, not pushy, fully transparent and focused on helping us get to the right decisions. On delivery he patiently educates us on all the features and checks in to make sure we're doing okay. Terrific guy. We do all of our service there too. The whole team is responsive, fair and we haven't found any over-pricing or up-selling. The whole service team is great but Martin Dodd is the best! Great guy, helpful and very good at explaining what's going on.

Scott2011

Dec 2, 2013

From the moment we entered the dealership, we were treated like family. This is our second experience at Herb Chambers Toyota Scion of Auburn and we will be back again. We never thought we could have fun while buying a car, but we truly had a lot of laughs - Wayne was great to work with from start to finish. All others that we met along the way made us feel like we were valued customers. We felt as though we were among friends from all we encountered. What a great time we had - we are looking forward to going back to see the people that make up the Herb Chambers family.Very nice, very fun!

Scott H

Dec 2, 2013

From the moment we entered the dealership, we were treated like family. This is our second experience at Herb Chambers Toyota Scion of Auburn and we will be back again. We never thought we could have fun while buying a car, but we truly had a lot of laughs - Wayne was great to work with from start to finish. All others that we met along the way made us feel like we were valued customers. We felt as though we were among friends from all we encountered. What a great time we had - we are looking forward to going back to see the people that make up the Her Chambers family. Very nice, very fun!

sylviaprayy1

Dec 1, 2013

Jimmy and Renel are both great to do business with. I bought a new Corolla 4 years ago and because I had such a great experience dealing with Renel, I called him this year when I was interested in purchasing a 2013 Venza. Because he has been promoted to the Finance Dept. he helped us with that and suggested we work with Jimmy finding the car we wanted. My husband and I were very pleased with the service we received.

jsmith233333

Dec 1, 2013

We were very impressed with the service we received. This is our second purchase here and will be back again when we decide to purchase another car.

mortimerkyle

Nov 25, 2013

We purchased a truck from my husband from Marque and when I was in the market for a new Toyota, we know we wanted to work withMarque again. Marque was very helpful, honest and again did not make us feel pressured to purchase a vehicle. He made the whole "buying a vehicle" process easy and simple. Marque went above and beyond to get our vehicle registered so we could pick up the vehicle when he has promised. We will definitely go back to Marque in the future when we are in need for a new Toyota!Also big thank you to Amanda M., who stayed late to help get our new vehicle registered!!!

Karen Ravenelle, very satisfied customer!

Nov 22, 2013

Dear Herb Chambers, I recently encountered a very frightening engine stall every time my 2005 Toyota corolla came to a stop. Weather I was at an intersection, a stop sign etc. , the engine would completely stall. After calling Toyota's corporate office and was instructed to have it checked by an authorized Toyota dealer, I called Herb Chamber's of Auburn. A lovely , young woman named Brittany answered all of my questions as best she could, set up an appointment for me, and assured me Jeff Krasner would call me back to answer my questions further. Jeff did indeed call me back and was Fantastic to talk with. He immediately put me at ease and said he would talk with me personally when I came in for my appointment. When I did arrive that day, Jeff was right there to sit with me and do everything possible to resolve the problem with my car. He went above and beyond with his customer service! He showed me to the waiting area, offered me a beverage, some ice cream, or an apple, then assured me he would work on this issue personally and get back to me as soon as possible with a solution. True to his word, Jeff delivered the wonderful news that Toyota would repair the computer FREE of charge, (due to warranty), and that it would be done within 2 days!!! What a difference people like Jeff Krasner make! My experience at Herb Chambers of Auburn, didn't just end with Jeff. The complimentary wash and vac was Terrific, and when I set up my appointment to have my computer replaced Jeff personally introduced me to Chan Nguyen. Chan was extremely professional and courteous. He reassured me the issue with my car would be taken care of promptly and looked forward to seeing me in 2 days. When I returned to have my car repaired, there was Chan with a smile on his face greeting me and again reassuring me my car would be fixed. Mr. Chambers, you should be so proud of Toyota of Auburn, with knowledgeable folks like Jeff Krasner as your service director, and the many wonderful professional people like Chan Nguyen working for you, your reputation is impeccable! I would absolutely come back myself and recommend your dealership to all of my family and friends. Bravo to you for running such a kind and courteous business. and thank you especially for down to earth, comforting people, like Jeff Krasner. Sincerely, Karen Ravenelle

Nikole

Nov 21, 2013

Bought my car in 2009 from this dealership and had nothing but good customer service. Everyone has been so helpful! Two people in particular stand out to me. Alyssa Basil and Chan in the service department. These two people always go above and beyond to make sure I get the best service possible in a very timely manner. The made my stressful situations that much easier. They both are always so friendly and professional!

GerbilsMcbride

Nov 15, 2013

After searching the internet for a particular Toyota we found it at Herb Chambers Auburn. We immediately called and made an appointment to see the vehicle. Upon arriving we were greeted by a young man named Andi Xhacka. We could tell that Andi's mission was to make our car buying experience a good one. . . and that he did!! Andi gave 150% effort in helping us find the model/color we wanted (even having one brought from the Boston dealership), painlessly negotiated a price (including our trade-in), and when our deal was made, he actually came out to our new car and sat with us to give instructions on all the new features. During negotiations, we also had the opportunity to speak with Dillon (sales manager) who was just as helpful and pleasant. This is our second Sequoia purchased at this dealership. We would recommend anyone who is seriously looking for a vehicle to visit. You won't be disappointed.

MoeR1

Nov 15, 2013

I did not feel pressure for purchasing a vehicle which was a very welcome change from what I had experienced elsewhere. My questions were answered and I felt I was being listened to in regard to what I wanted.

Gerry T.

Nov 14, 2013

After searching the internet for a particular Toyota we found it at Herb Chambers Auburn. We immediately called and made an appointment to see the vehicle. Upon arriving we were greeted by a young man named Andi Xhacka. We could tell that Andi's mission was to make our car buying experience a good one. . . and that he did!! Andi gave 150% effort in helping us find the model/color we wanted (even having one brought from the Boston dealership), painlessly negotiated a price (including our trade-in), and when our deal was made, he actually came out to our new car and sat with us to give instructions on all the new features. During negotiations, we also had the opportunity to speak with Dillon (sales manager) who was just as helpful and pleasant. This is our second Sequoia purchased at this dealership. We would recommend anyone who is seriously looking for a vehicle to visit. You won't be disappointed.

ToyotaOwner

Nov 4, 2013

I had an extremely positive experience when I purchased a car in fall 2013. Karl Sylnay and Stephan were very friendly, professional and knowledgeable. Since I lived out of state, they delivered my car to me which saved me the time and money that it would have taken to pick it up myself. I would recommend this dealership to anyone looking to buy a vehicle.

isabelfay

Nov 4, 2013

I had an extremely positive experience when I purchased a car in fall 2013. Karl and Stephan were very friendly, professional and knowledgeable. Since I lived out of state they delivered my car to me which saved me the time and money that it would have taken to pick it up myself. I would recommend this dealership to anyone looking to buy a vehicle.

nonni51

Nov 3, 2013

We visited the dealership because their online website indicated that they had the truck we were looking for. When we arrived we were greeted by Jimmy Eldean. He took an immediate interest in our search for a new truck and stayed with us through the entire process. His manner was always friendly and professional; he listened to our concerns and our needs and took the steps necessary to ensure that our needs were addressed.Once we came to an agreement regarding the truck and our financing, we met with Renel. He was also very professional and friendly and made every effort to ensure that our financing and other options were agreeable to us. We are quite impressed with our experience with this dealership and are looking forward to continuing that relationship through their service department as well.

Nonni51

Nov 3, 2013

We visited the dealership because their online website indicated that they had the truck we were looking for. When we arrived we were greeted by Jimmy Eldean. He took an immediate interest in our search for a new truck and stayed with us through the entire process. His manner was always friendly and professional; he listened to our concerns and our needs and took the steps necessary to ensure that our needs were addressed.Once we came to an agreement regarding the truck and our financing, we met with Renel. He was also very professional and friendly and made every effort to ensure that our financing and other options were agreeable to us. We are quite impressed with our experience with this dealership and are looking forward to continuing that relationship through their service department as well.

sergio60

Nov 2, 2013

I love buying a new car from this dealership. Jimmy is the nicest man you will ever meet and he helped us through the way of buying our new car. Imad and Dylan were great in helping us find the right price for our purchase and very nice as well. I highly recommend going to this dealership as they will assist you with their friendly staff and will no push you into buying a car.

Anarod

Oct 27, 2013