Heritage Chrysler Jeep Dodge Ram of Parkville reviews

Peggy

Nov 3, 2016

After my car was totaled in an accident I had the unpleasant and daunting task of trying to replace my vehicle within my loss amount, budget and limited time . After multiple visits to various dealerships and playing the "sales game" we are all too familiar with and hate, I was thankfully directed to Serdar Uzun at Heritage Chrysler, Dodge, Jeep and RAM Parkville. The rest is history and my 2016 Jeep Cherokee Latitude is now in my driveway! Serdar was able to get me into a newer vehicle than I was looking for and at a better price than I had seen on other older used models and even retrieved a car for me to see from Owings Mills , saving me the trip and hassle. Serdar, Mitch, Doug and all staff I came in contact with were friendly, knowledgeable, and professional making the process that much easier. I was treated so well. Never any pressure, pleasant atmosphere and easy to work with. Many thanks and I would highly recommend to anyone! Exceptional car buying experience I have to say.

JeepRenegadeOwner

Nov 2, 2016

Absolutely recommend this dealership, I had a great experience buying my first new car. All staff were respectful, knowledgeable and not pushy. My salesman was knowledgeable and genuinely gave me the feeling he was giving me the best deal.

Andy

Nov 1, 2016

A very positive car buying experience. I'm extremely satisfied with the service I received from the staff at Heritage. The staff was professional and very diligent in making the deal go through. They listened to my needs and satisfied all my requirements for purchasing a new RAM. Thank you to my salesmen Fred. A nicer guy you couldn't meet. Also a shout out to sales manager Chad and Finance guru Nancy who worked together to make this happen for me. Thanks so very Much. AC

Darren

Nov 1, 2016

The experience I recently had purchasing my new Ram was excellent. Not only were the sales team professional and attentive, but they also delivered my new truck to me in New York. Excellent service all around!!

Kevin C

Nov 1, 2016

I had a great experience working with Serdal Uzun. He worked with us start to finish to make sure we found the right Jeep for us (including working with us on his day off). He was knowledgeable on all aspects of the Jeep and was patient in answering all of our many questions. If you go to Heritage to buy a used car work with Serdal, you'll have a great experience. Working with him will be the best decision you make.

Angela

Oct 31, 2016

I called initially on a Saturday morning about a 2015 Honda CR-V I was interested in that was located in Owings Mills. They offered to bring it to the Parkville location, which was more convenient for me, that day. I came in around 3 or 4 and left with the car around 7. Bruce Freeman was great - he let me take my time deciding on the car. I did 2 test drives and even left for a bit to think about it. Once we started the process of buying the car, it went smoothly. Great experience as well with Sarah as well who handled all the financial stuff. I love my new car!

Brenda W Anderson

Oct 31, 2016

Hi, I would like to thank Herb Randolph, Mitch, and Jack for all their help and expertise in helping with my purchase of the 2013 Hyundai Tucson Limited. The buying experience was painless, the customer service was superb, and everyone, even those who was not involved with the buying process was polite and courteous. Excellent Staff, Keep up the good Job!!!!

Richie

Oct 31, 2016

Had all great experiences with this location. I had a Bruce as a great salesman who was forward, honest, and more than helpful with any and all questions I had. Mitch the manager of the location was always right there to answer any questions I had. And of course he got me the best deal possible on both my trade in and my new purchase! I had interactions with numerous other employees there and they were just as professional, curtious, and helpful as the person before them. Most of all, there was no real pressure to buy a vehicle. No one wants to be pressured when they are just looking at their options. So if you want a good deal and want a great experience go to this location and ask for Bruce Freeman. All the other employees that you will need to come in contact with will stem from there. You will get a great deal, and an even better buying experience that will keep you coming back!

Kathleen Jones

Oct 30, 2016

I would like to thank Bruce Freeman and Mitch in the financial department for helping me get the car and payment I wanted! I shopped at 4 other dealerships that day and this was the best customer service by far. I should have came here 1st my 3rd car from heritage. Love my new dodge dart.

Richard Sontag

Oct 27, 2016

I would like to thank Charles Miller in helping with the purchase of my new RAM 1500 Big Horn. He was very gracious throughout the purchase experience. I never felt obligated or pressured into anything. The decision process was an easy one. Your dealership came from a referral from a co-worker who also had a very pleasant experience. Thanks to Sara Herr for going through the financial paperwork and explaining the entire process.

Sandy- Let me find you the home of your dreams!

Oct 27, 2016

I would like to thank Brian Perry for all his help it making this process go as smoothly as possible. He worked with my son to find the right truck and the right deal. Brian is very patient and goes above and beyond for this customers.I would also like to thank the gentlemen that detailed the outside of my car, I wish I knew this name. Hats off to him for doing a wonderful job on my white VW.

Chante

Oct 18, 2016

I worked with Jeremy Cooney during the process for my latest car purchase. From day one he was a breath of fresh air to what seemed like an impossible process. I told him what I was looking for and what my budget was. Not only did he give me a perfect solution to my problem, he also was able to meet my price range-but well under my budget. When I had questions, he got back to me that same day with an answer and also let me know ahead of time when he would be out of the office. If this dealership looses Jeremy as a salesman, it better be due to a promotion because that is what he deserves. Thanks again Jeremy for all of your help getting me my dream car :-).

Joanna

Oct 17, 2016

Fred Leavitt sold me my new Jeep Grand Cherokee. I give him five stars. He went the extra mile for me. He did not pressure me or play silly games like some other local car dealerships. He explained patiently all the new computerized innovations, and I was treated with respect. He persisted in finding me the exact special recon green paint and features that I wanted. I love my new SUV. Thank you Fred!

Doug

Oct 3, 2016

Buying a car is not always pleasant, but the folks at Heritage made the process easy and transparent. The staff was knowledgeable, helpful and expedited the process without rushing me. I highly recommend the staff there and they have an awesome selection of vehicles.

MEB

Oct 3, 2016

A huge thank you to Brian Perry for helping us get a new 2016 Grand Cherokee at an awesome price. He bent over backwards to help us and also very professional and courteous.Thanks again!!!

FBlahus

Sep 30, 2016

I purchased my new RAM 2016 2500 via the buyers program at USAA. Brian Perry took the inquiry and found my 2016 Silver manual transmission turbo diesel. The experience was smooth and hassle free.

EddyR

Sep 28, 2016

I purchased a used 2014 Jeep Grand Cherokee through Bruce(salesman), Mitch(manager), and Jake(Finance manager). The experience was smooth and stress free. Bruce in particular was a wonderful salesman. He was not pushy or aggressive, understood what I was looking for, and was very friendly. I got a fair, haggle-free price (I did my research online before making and appointment) and drove off the lot within two hours of making the deal. Our company has done business with Heritage before and we haven't had any issues with service thus far. Great facilities and friendly staff, I would definitely recommend and will look to them for future purchases.*side-note: I am currently holding back one star from my overall review as well as Repairs, my Cherokee has a faulty sensor on the Forward Collision Warning/Auto Cruise Control. It wasn't a feature I was looking for in particular, but the particular vehicle I wanted/purchased came with it and if I paid for it, I want it to work. I've scheduled my service for one week from today and I will update my review accordingly

Joe

Sep 26, 2016

Service department even with a appointment plan on waiting for 3 hours even for something simple. Your ticket can be sitting on a desk or car sitting and no one says anything. They just make you wait

Jerry

Sep 22, 2016

I bought a VW GTI, and the purchase process was very easy and smooth. I would like to recommend this dealership to my friends.

golfperfect

Sep 21, 2016

I bought a 2015 Jeep Grand Cherokee Limited in September 2015. I called today to find out about whether I should renew Uconnect ( I find Uconnect totally confusing). I spoke to Jeff Webber in sales and he researched and provided all the information I needed, even though he was not the salesman I originally bought the car from. So I'm giving a 5 star thank you shout out to Jeff!

Mike Powell

Sep 19, 2016

This is the 3rd Ram I have purchased from Heritage and have saved thousands each time by making the trip down from Pa. Brian(salesmen) and Chad (sales manager) are outstanding. Sarah in Finance went above and beyond getting me a great interest rate. The entire experience was low pressure..Thank you to all the Heritage Parkville staff and I will be back in a few years when I am ready for my next Ram.Mike PowellMechanicsburg Pa

J Thompson

Sep 16, 2016

I would like to give this dealership 10 stars but only 5 are allowed. I started looking several weeks ago for my next vehicle ( truck ) and wanted to try Dodge out as the Ram has had my interest for several years. Also I needed a vehicle with an air suspension that would lower enough to get my 89 year old uncle in as I take him out weekly. I came across this 2015 Ram Limited in mint condition certified. The dealership was exceptional from sales to management. No pressure no stress just a great transaction( can you believe it )? It's true and they check in by e- mail and actually call from time to time.(-:This might not be important to some but to me customer service is everything so Heritage Mile One Group has my vote.If your looking for another vehicle what not see what they have.Thank you,J Thompson

malini rambissoon

Sep 14, 2016

I will like to thank Brian Perry for his great customer service and to work with me to get the vehicle of my choice..I would recommend him to everyone who looking to purchase a vehicle he is fantastic contact him at heritage Chrysler jeep dodge ram parkville ...

jeep family

Sep 13, 2016

Brian Perry helped us purchase the exact Jeep we wanted - not something we didn't want or need. It was a lovely process and probably the quickest I've been in and out for a vehicle purchase. Sara was also a pleasure to work with on the financing end of things!

D Moore

Sep 9, 2016

All out great exsperience with Mr. Shawn Jefferies. I would recommend anyone to this dealer, and Heritage Dodge Chrysler Jeep Ram Parkville, MD. I will see you guys in about 10 months to trade in my second vehicle for that beautiful Challenger my wife loved so much!!

Peanutbutter

Sep 5, 2016

Dealership smelled and sales manager repeatedly told me he didnt know anything about cars. Sales man was nice. Okay experience but not a comfortable buying process.

Alex24

Sep 4, 2016

I have been dreaming of a jeep wrangler since I was 5 years old. My dream came true thanks to the hard work of the sales consultant that help me. He went well above and beyond as trying to work with what I was saying and trying to find a way to make it all work. As a first time car buyer I was nervous and scared but this man help with every step and made me feel comfortable the entire time. So thank you Brian for all your help. If you are looking for a jeep I highly recommend Heritage and ask for Brian Perry!

Mike J

Sep 4, 2016

Serdal was probably the best salesmen I've ever... He went out his way to find me the car I wanted. He made me and my wife really feel good about the purchase. These guys have a customer for life!!!!!

Amanda

Aug 29, 2016

Shawn from Heritage Parkville was great and knowledgeable to work with! He answered all our various phone calls and emails during the shopping process, and even saved the last 2016 Jeep Wrangler in stock for me! He was personable and made the experience easy. Thanks for taking great care of us!

Jenny L.

Aug 9, 2016

Aaron helped us. From coming to greet us and help us find what we were looking for to test drive, showing all the features to signing the paperwork. I would recommend him and Heritage Jeep to anyone looking to purchase a new vehicle,

Etoile32

Aug 4, 2016

Brian Perry was most helpful in facilitating my distance car purchase. I hate car shopping but would do this again next time. Although I live in another state, my brother lives in the area of the dealership. Initially, I was looking for a used vehicle, and Bruce Freeman was helpful, as well. I love my new car!

Bkleinburd

Aug 3, 2016

Seldar was the best salesman I have ever dealt with. He was extremely easy to deal with and made it a fun car buying experience.

Mommapie

Aug 2, 2016

I had a wonderful experience with Derrick Showacre! He was professional and easy to work with. This was my best car buying experience and it has everything to do with Derrick. I highly recommend him as a salesperson. He was very thorough and I feel valued as his customer.

Alex Downey

Jul 28, 2016

They all did a killer job fixing my oil leak on my dodge dart. I might have not bought the car there, but I sure know where I need to go to get it fix ! Thanks again to Tommy Citro for hooking me up:)

Mrs. T

Jul 28, 2016

We were shopping for a new Chrysler Town and Country and after several negative experiences at other dealers we made the 70 mile one way trip to Heritage Chrysler. We did so because of the great experience with the internet sales manager, Nick. We found him to be personable, honest and most importantly willing to talk to us on the phone AFTER 9pm on a Monday night. Nick matched us up with a great salesman, Shawn Jeffries, who went out of his way to help us and in the vehicle quickly as our time was very limited. We were in the door by 10:10am and back out buy 12:02pm. Fastest car buying experience ever yet we didn't feel rushed. There were a couple of minor issues that I believe are related to the detailing team. First issue was the antenna was missing but Shawn quickly took care of that. 2nd issue and really frustrating was that the remote/headphones were missing for the DVD player. Of course we didn't figure that out until we were back at home 70 miles away. However, Shawn was on top of it. He was readily available to address this issue and quickly had the headphones shipped to our home. The ONLY con, but its an important one to me, is that after I got home I remembered that I had signed up for a dealer visit online which allowed me to receive a $25 gift card. Also, Nick had sent an email about getting a $75 gas card for a visit to the dealer as well. The process was so efficient when we were in the dealer I simply forgot to ask for them while there. I thought "no problem" these guys are so great that this will be virtually a non-issue for them. So I reached out to Nick, the guy that was so great on the phone that I made a 90 minute one way trip to buy a car, and told him in an email what happened. I mean I just purchased a brand new vehicle from them, surely I'd get a response right? Nope! He didn't even bother to answer me. Talk about a let down! I thought that I truly was valued--even after the purchase was already made I'm still a customer of Heritage. I would still be a potential repeat customer right? Even if the answer is "sorry I can't help you, you already made the purchase" then say that but don't ignore me. That sends your customer a really bad message. It would be a great recovery on the part of Heritage to give me the gift cards. Shawn provided 10 STAR service and the 3 star rating is definitely not a reflection of him. We greatly appreciate all you did Shawn thank you very much! Even the finance manager was great. Very friendly to the point and also respectful of our short time frame. Thanks to Heritage for a fast and friendly experience overall! I'd still REALLY appreciate those gift cards though :)

Brian Weller

Jul 26, 2016

When we decided it was time to buy a truck, I called and made an appointment with heritage of Parkville. Shawn Jeffries was and is the best salesman I have ever encountered. He was very knowledgeable and didn't beat around the bush. He asked what I was looking for and within mins had exactly what I wanted. I will be referring my friends and family to him as well as to Heritage of Parkville. Hands down best dealership I have ever been too.

DESTINY Walker

Jul 19, 2016

My experience With Heritage of Parkville, was by far the best !! Not only was everyone helpful, polite and respectful. I was able to get the NEW car the I wanted, not what they wanted to give me, like a lot of dealerships that I went to tried to do. My sales rep was great, and not only that I would go back to Heritage, if and whenever I decide to trade my truck in. I love it so much I do not think that I will ever trade it in!!! Thank you to Jeremy C. the best car specialist, my finance manager, and Jonnie they all did wonders on making sure that I had the car that I wanted and payments that I can afford!!!

WM

Jul 11, 2016

Went to this dealer and test drove the SUV that I wanted to buy. They were very friendly answered all my questions, explained things without being condescending and were true to their word on pricing. ( They let me take a pic of the offer sheet with my phone) I felt that they really wanted to make a deal with me but they weren't pushy or rude and gave me time to go home and talk with my wife and ponder my decision for a few days before I made the deal! They gave me a great deal for my trade-in and the paperwork was done expeditiously. A+ in my book will definitely be back to this dealership if I need a car in the future.

halvorsen family june 2016

Jul 7, 2016

great experience, Mike added value to the process.

Hannah

Jul 5, 2016

This is our second car in two years from Parkville Dodge. We have had amazing experiences every single time! We came to the dealership July 2nd looking for a new Jeep, either a Wrangler or a Cherokee. Aaron, our salesperson was extremely helpful and extremely patient with us. We test drove the Cherokee first and I fell in love with it. However we did not have our trade with us so we came back on Monday, July 4th. I arrived at the dealership first thing in the am at 9. Aaron allowed me to test drive a Wrangler next. Then came time for the numbers. We sat down to crunch numbers. Aaron ran back and forth for me multiple times trying to get the numbers just right. Unfortunately I was a one woman show while my husband stayed home to take care of our little one. Aaron was beyond patient with me. He gave us time to decide. Time to review numbers between me and my husband. He tried his hardest to find the best deal possible for us. After 4 hours of going back and forth on numbers we found the right one. From the time it took us to decide on numbers to the time we walked out of the dealership was MAYBE an hour. Aaron and his managers and even billing were so incredibly helpful. They never once pushed us into anything we didn't want. I will always come back to this dealership for as long as I want a Chrysler. These guys are absolutely amazing!

Eugene Izumchenko

Jul 4, 2016

While shopping for a new car, I was trying to figure out whether it would be possible to stay in range of monthly payment that I would be comfortable with, so I have visited most of the Jeep dealerships in the Baltimore area. Every single time, a salesperson used a very aggressive selling tactics, ans was trying to pound me into a deal that he clearly aware I wont be happy with. I understand that sometimes, a salesperson needs to nudge a customer into making a purchase decision. But this doesn't mean shady sales tactics or aggressive behavior, because a bad salesperson can squeeze the fun out of what should be a joyful day for a car buyer. At some lots, dealers tried to use an old baiting and switching approach, when numbers previously agreed upon with a salesperson are somehow lost or forgotten by the dealerships manager.Although I didnt purchase a car upon my first visit to Heritage (Parkville) about a month ago, I have noticed that this place is different. When you're expecting to spend thousands of dollars, a good experience should be part of the deal, and I glad that people at Heritage know this. At my first visit, I was negotiating the price with Aaron Lenz, a pleasant, well-rounded salesman who used his time wisely and focuses on making my overall experience positive. When I have described my financing goal, Aaron and John Young (sales manager), have tried to reach an agreement in an easygoing, friendly manner. When they saw that I am not comfortable with their best offer at that time, they didnt try to use common aggressive dealer tricks like other salesmen, but simply shook my hand and said that their goal is see happy customers and that they dont want me to go for a deal that may be a burden for me. They promised that they will contact me if they will be able to meet my conditions and wished be good luck in shopping. Although we didnt reach an agreement that first time, I have realized that the overall experience you have at a dealership can make all the difference. A few weeks later, Aaron called me and asked if I have already purchased a car, and that if I am still shopping he will be able to sell me the car that I wanted at the price that I have set up at our first meeting. I drove back to the dealership and purchased the new 2016 Cherokee with the monthly payments, loan interest and length that I wanted. I understand that car dealers doing their jobs and for most, are not really your friends. But a car deal can be simple and easy when you're working with the right salesperson. And I would definitely recommend Aaron Lenz and John Young as people who will do everything to make you overall experience pleasant, even if you decide not to purchase a car.

Brandover

Jul 1, 2016

I drove over an hour from Pennsylvania to meet with Melissa Cole in Maryland. Melisa offered to help me with my new Jeep purchase even though she specializes in WV. Melissa is confident and honest. It was raining and I was hungry and Melissa was extremely patient and got us out in a flash. Any questions she could not answer she told me so without making up crazy answers just to sell a car. I am slow with new technology and she made sure I was well equipped to find my way home in the worlds coolest and smartest brand new 2016 Jeep Grand Cherokee. The next day my insurance company was lost and confused and I was stuck playing phone tag on my lunch break. That evening I received an email from Melissa saying she called the insurance company and handled everything. Thank you so very much Melissa.

John

Jun 25, 2016

I found a used certified 2013 Dodge Avenger on the Cars website that seemed like a good value for the price. I was in touch with Marc Houser, and I drove an hour and a half to see the car. It was exactly as advertised, in good shape, Heritage Dodge did a great job getting it ready for sale. I test drove it, and found no problems, obvious or hidden. Marc had the paperwork ready to go, and everything went smooth and quick. There were no pricing games, no extra fees, or any of that. I bought 11 cars in my life, and this was one of the best experiences I ever had. The staff was friendly, and Doug in financing got me in and out very quickly.Marc even called me the next day to make sure I was happy with the car and the buying process. I would definitely make the drive again to buy another car from Heritage.

Keith

Jun 19, 2016

Bruce, Mitch, and Jake were a pleasure to work with on the purchase of my 2014 Dodge Laramie.

Doetrax & Bucktrax

Jun 14, 2016

Bruce Freeman was a fantastic salesman. He answered all of questions, was more than patient when we looked at various models and helped us get the best value without the haggling. The next time we need a vehicle -- we will be back. Best car buying experience we have ever had (and we have owned our fair share of vehicles).

JoelNC

Jun 3, 2016

I purchased a used vehicle I found online from these guys. The vehicle was in Maryland and I live in North Carolina. It was an Excellent experience. My sales person was Buddy Holmes and he was great to work with. He explained in detail the vehicle, answered all of my questions, and took additional pictures I requested. He even picked me up from the airport, in the vehicle I was to buy. The vehicle was as promised. It was Perfect. No games, no bait and switch. Also worked with Mitch Giller, sales manager, and he was just as helpful as Buddy. I highly recommend these guys. Attractive pricing, no crazy add on fees. I would buy from them again.

Katie O

May 31, 2016

Everyone at Herigage was so helpful during my car buying process. Everyone that I dealt with (Charles, Joe, Melissa, and Gabe) were wonderful to work with. They were very knowledge about the car and really went into great detail on what you were buying. They worked with me to find they best deal I could get. Everything about this experience was so easy and enjoyable. I would definitely recommend Heritage for anyone looking for a car and definitely talk to one of the names mentioned above!

Dc kwhit

May 18, 2016

Looked at car online an contacted dealer thru email. Dealer responses. Set up date and time to look at car. Address if dealership a little confusing. The used car lot address is different from one on the website.it is across the street. Wwnt in and had salesman paged. They had trouble finding him. He apolized for the confusion . He also had to complete a sale so he turned us over to his partner. Car was pulled around for us to look at it.it was as described. After all paper work it stil took 3 hours . Its been a long while since I brought a car so I was told that was about average. Don't know. Had to go to 2 buildings to complete the sales, one was the used car lot then across the str4 eet to the new car sales building. Finally down the stairs in that building to the finance office. No hard sales for to purchase the extended warranty prograMs to which I said no. Over all it was a good experience

Carol O

May 10, 2016

Recently purchased a new Pilot EXL and wanted to tell you how satisfied I was with purchase, and how completely satisfied we were with our salesman, Derrick Showacre. From the moment he introduced himself in the dealership, I felt so at ease. He explained everything to us about our car and its options..Our car wasnt in stock, so it had to be built..He called us each week to let us know the progress. Once the car was in he called us immediately to setup the appointment for delivery.. When we showed up at the dealership the car was so perfect in every way.. Clean, shiny and ready to take home...Derrick went over every option and programmed everything I needed..Wish all salesman were like Derrick..We even received a followup phone call asking if we had questions and how we liked our car...He told me if I had any questions about the car to call him anytime...Also want to mention, the GSM, Jim Roland, he gave us a great deal on car and was a pleasure to deal with...Carol O

Tom & Linda

May 9, 2016

Car buying can be a real chore. Not at Heritage Dodge. From our first conversation with Bob Mazurek who located the vehicle we wanted and had it brought in for our test drive to delivery. This whole process was completed in the same day. WOW ! Our buying experience was pleasant, expedient and very informative with the assistance of the store manager: John Young, the business manager, Doug Mrockowski and our salesman, Aaron Lenz. Doug really showed us all the services available with our new Dodge Dart. Aaron , our salesman was great! From the moment he welcomed us inside, we began an enjoyable and learning experience. During our 2016 Dodge Dart Aero test drive, Aaron helped us to familiarize ourselves with the equipment and explain all the options. Our silver Dart is a classy looking car! Thanks again to a great car buying experience,

Dave perdue

May 5, 2016

Worked with serdal. Great process from beginning to end. Would highly recommend heritage

Wife likes it

May 5, 2016

Straight forward price with no gimmicks. Great factory and dealer discounts makes for a great deal with plenty of inventory to choose from.

EJP

Apr 29, 2016

GREAT SERVICE, FAST AND VERY EFFICIENT. EVERYONE WAS VERY HELPFUL AND PROFESSIONAL

King moe

Apr 16, 2016

Herb is a nice guy and his mangers helps us out a lot we appreciate their business

Heritage Fan

Mar 6, 2016

We have visited a few Heritage dealers over the years and have always found the customer service to be excellent. The staff operates as a team and will pitch in to help out when things are busy. There is little pressure. They are respectful of your time and time needed to make decisions. Twice we've been in their used care showroom over the past 4 years and both times, Bruce Freeman has helped us. He's knowledgeable, easy to talk to, and considerate of what you are looking for. The managers are pleasant and helpful. We will buy from Heritage again.

Mike's Big Black Truck

Mar 2, 2016

Steve was a pleasure to work with. He was knowledgeable and let us work through the process without pressure. It was the last day of the month and a Monday so the place was hopping. We were there until 10:30 pm but, Steve stayed with us and the the process was really quite painless. I think it was a good day for Heritage and my family.

Dottie

Feb 16, 2016

I did my research and then decided to visit three dealers to look at the 2013 Cadillac SRX I wanted to purchase. I wound up just visiting two dealerships as Heritage, Parkville, was the second one I visited and they were the right place for my purchase. I worked with Marc and then spoke with his Manager, Shawn, who made me an offer I could not refuse. It was a miserable snowy day but Marc did not mind and took me out for a test drive. I loved all the features and got a great price for my vehicle. I do not usually like car buying because of all the pressure to purchase the vehicle, the upgrades, additional services and haggling over price. This was a totally different experience and I was treated like a VIP and there was no pressure to buy. Once I decided on the purchase Jake very efficiently took care of all the paperwork to include financing with my bank of choice and updating my insurance. Then, to top off a great purchase, Marc had the car detailed and then drove it to my home 30 miles away so I would not have to make a second trip to their dealership to pick up the car. I cannot say enough about my positive experience at Heritage, Parkville. You need to visit them if you are looking for a new or used vehicle. Great Experience!

Justin

Feb 11, 2016

Shawn, Mitch, and Marc were great working with us on buying a Grand Cherokee. When I had a small issue soon after buying the car, Marc and Mitch were very responsive in getting it taken care of. Mitch stayed very late to allow me to pick up the car after work. Great customer service overall.

JPO'Meg

Feb 4, 2016

The salesman was not pushy or anxious. He was very professional and presented a great impression of honesty and integrity. I looked at a total of 4 cars and he patiently answered my questions and gave thorough explanations of the cars. He listened to my requests and did not try to change my mind regarding budget matters, etc. The salesman was obviously very experienced in his field. Together we found the perfect car for me and I left the dealership happy. Yes, it was an extremely good car buying experience.

JeepChickRN

Jan 14, 2016

Mike Kidd helped me buy a new Jeep Wrangler 2016, and I love it. He made sure I got everything I wanted in the car and was really patient-- I had so many questions, it was my first time buying a car. They even sent me an email a week later telling me to come back to them when I needed my first oil change and they would take care of it. I would definitely go back to them again.

Cheryl P

Dec 14, 2015

When I decided to buy a car, something gravitated me to Volkswagens. Once I went on line I got an immediate response from Heritage. The early bird catches the worm. From that moment on, I have been treated with respect and dignity. My Sales Rep, Brandon Bay, was thoughtful and knowledgeable. I have heard from the Managers, especially Hal Perez, to make sure my experience there was a pleasant one, and it has been. From start to now, my experience with Heritage has been great.

James M

Dec 6, 2015

Walked in 30 minutes before closing, and met with Jeremy Cooney as a walk in customer. He greeted me with a smile and talked about getting a Dodge Dart. I had no credit history at all, no cosigner, and no money down, and still drove away with the car I wanted. Just like you are reading this right now, I went with the reviews and Im telling you, this place is definitely the place to purchase a car! Selection is fantastic, salesman are not pushy, no hassle what so ever, and its an all around wonderful experience. I highly recommend anyone purchasing a vehicle, to purchase from this dealership or their sister dealership up in Owings Mills. You wont be disappointed.

Sgt on Duty

Dec 4, 2015

They get you all excited and then tell you your payment is though the roof. They wasted my time for 5 days and gave me false hope and let the banks tell you what car you can buy. No one should buy from any of there dealerships.

SurferDad

Nov 18, 2015

We leased a Grand Cherokee Limited at Heritage - The Sales Staff was friendly, well-informed and patient. The experience was excellent.

TeresaF7230

Nov 6, 2015

The car buying experience at VW Parkville was smooth, friendly and exceeded expectations. I would definitely recommend Joe Fertitta, and the entire Mile One VW Parkville crew.

Peter A. from Carney

Oct 19, 2015

Charles Miller & Gabriel Walman provided a great sales experience for a lease of a 2015 VW Passat for one of my triplet daughters. Both of them certainly went the extra Mile to make a good deal happen. This was the 3rd VW I leased or purchased from this dealership in the last 12 month for either myself or family members.

NYC_to_BAL

Oct 12, 2015

I had an awesome buying experience with Brian Perry. He was extremely professional and cordial and answered every question that I had. He walked me through the entire process, from test drive to purchase, and even stayed late with me -- for almost an hour after the dealership closed -- to sit in the car with me to show me all of the features and get setup. I couldn't have had a better experience and look forward to visiting Heritage on a regular basis for maintenance and any other needs I have with my Jeep

Thomas

Sep 15, 2015

If you are seriously looking for an vehicle you need not look any further than a Heritage dealership. I picked up a 2015 Ram 1500 last week, Honestly I didn't know i was buying a truck until I got into the finance office. My Consultant was Mr. Mike Kydd absolutely great guy. We laughed and joked the entire time i was at the dealership. I went in knowing exactly what i wanted and he quickly found it for me. This is my 3rd vehicle from a Heritage dealership and Mr. Kydd reminded why I return to them, They Hire GREAT people!

K Banwell

Jul 15, 2015

Mellisa was fantastic. She was very patient with me when it came to making a tuff decision on which car to purchase.

Vickie

Jul 1, 2015

I had a wonderful experience buying my 2014 Nissan Maxima. Herb Randolph, Uncle Brucey and all the guys were great. :-) They found my car online and Uncle Brucey went to pick it up as soon as they found it. Wow, what service!!! I have already recommended family and friends to get their cars from Heritage. I want to thank everyone involved!!!

SW & JW

May 27, 2015

In one word, my experience with Heritage Chrysler Dodge Jeep RAM Parkville was EXCELLENT! Huge THANK YOU to Brad Scammell, Chad Edwards & Hal Perez for their assistance and guidance. My husband and I were undecided as to which Jeep Grand Cherokee trim level to purchase, and they knew everything about each trim inside out. That extended knowledge allowed Joel and I to make the best decision possible, on our own. Attentive, informative and genuine, these guys are truly the best in the business. Thank you a thousand times more! - SW & JW

terps

May 4, 2015

from the salesperson to the sales manager, all members were helpful and went above and beyond. Highly recommend purchasing a car from here !!

Mike R.

May 2, 2015

I purchased my new 2015 Chrysler 200S from Nancy Fawzy and it was great to deal with a salesperson who was very knowledgeable about the vehicles different models and option packages. She made the buying experience pleasant and obtained the one I wanted from an out of state dealer and didn't try to talk me in to a car they had on the lot like several other dealerships did. She found the one exactly how I wanted it with all the options, color, etc.

Gil

Apr 13, 2015

I had been searching for a 2014 jeep Cherokee for months with the options I wanted. I found the car I had been looking for at Heritage Pre-Owned Center. I called and talked to Robert Adcock and the sales manager Mitch. What a great experience. They even helped me with an unusual request and had a solution within the hour. I flew to Baltimore from Raleigh the next day. Robert picked me up at the airport and brought me to the dealer. The car was exactly as described. From the time I arrived until all the paperwork was complete everyone was exceptional. The service manager, Mitch, even made a special effort to come out and thank me for buying from Heritage before I went across the street to finish the paperwork. Paperwork was done for the state of NC and all I have to do is wait for my new tag to be delivered to my home. Thanks for a great out of state purchase experience.

Mike

Apr 9, 2015

This is the eighth car that I have bought from Heritage in Parkville. I have found that the sales people are courteous and helpful. I have sent numerous friends and relative to this dealership and they have been treated right. In fact, the salesperson, who worked with me, also helped my daughter purchase a car about a month ago. So I would highly recommend these folks to anyone looking for a car. Thank you Heritage for all you have done for me now and in the past.I look forward to our continued relationship. Heritage for a lifetime!

SR O"s fan

Apr 9, 2015

Bought a used 2012 Ram had to take it back 2 times for promised repairs when i bought the truck 2 out of 4 repairs were completed . Its like when you sign the papers they are done with you.Well i am done with them. This is after i and my family have bought 4 vehicles from The Heritage Group, No more.

Mel D

Mar 20, 2015

Had a great experience trading and buying at this location. Love everything about my preowned pretty much new audi a5 couldn't have asked for better anything customer service a1 would go back anytime. Thx guys

old cars

Mar 20, 2015

I never used the Heritage group in Parkville MD before my recent vist to the collision center in Parkville md Kevin Dossas KD was my service representative .He always calls you back or answers the phone when you call . He was able to get my cars repair copmpleted in a few days even with the snow we have been having lately . The car looks great and the shop did a quality job old cars

Dave, a very happy customer

Mar 19, 2015

My wife and son went to Heritage to look at vehicles for him and found a 2006 Chrysler 300 C which was exactly the car my son wanted. They worked with Bruce and Gabe to fashion an affordable payment, but as we found out later, Gabe and Bruce both continued to search for financing options that made the car even more affordable (and this was AFTER the deal had been done!). As a result, my son has a car that he loves and we are very happy with the payment terms. Suffice it to say that this is the third vehicle I have purchased from this location and will gladly return when I am ready for another car. They are excellent!!!

Alice

Mar 18, 2015

Treacy McNeeley was kindness personified - cheerful, helpful ( explaining everything to my satisfaction - even when I needed him to do it again!) thorough and patient. I will go to him with any questions I may have about my car because I know he'll be able to answer or will get the answer for me. If I ever have occasion to recommend this dealership for a used car, I will tell the person to ask for Treacy.

DevonsMom

Feb 28, 2015

This is our 5th vehicle from Tom Ahls and the fourth from Bob Cook. Friendly employees who look out for YOUR needs.I know Bob has been here over 15 years because that's when we bought our first one from him. Experience counts!

"Smiling" Dan

Feb 21, 2015

Chad Edwards makes my car search and purchase so easy. He is truly a professional salesman, listening to exactly what I'm looking for and then finds it! In the deal, Doug made my financing a breeze and the entire service team at heritage takes pride in delivering a world class customer experience. I will continue to have my vehicles serviced there and recommend to anyone looking to buy, go by the dealership and let them show you how easy it is to purchase a new or used car from them.

chang

Jan 30, 2015

This was my first time purchasing a vehicle. Treacy McNeely was very helpful and supportive. He mad me feel very comfortable. It's a great place to buy a vehicle. It's more like a family atmosphere inside. I'm thankful I purchase my vehicle from there. Thanks Heritage for your help in getting me my first vehicle

Sue

Jan 5, 2015

We buy our cars from Heritage because we get such great service there. We get our cars serviced at Heritage because they get the job done with a minimum of hassle. Our thanks, especially to Herb Randolph who always takes such good care of us! Thanks, Herb.

Mark Zannino

Dec 18, 2014

Purchased a new Town & Country from Chad Edwards, he made the purchase so easy it was almost unbelievable. A++

Paul C.

Dec 13, 2014

I have not bought a new vehicle in over 10 yrs and was not looking forward to being hassled or pressured into getting something I really didn't want. I was referred to Heritage Dodge by a friend who bought several cars from them. I must say I was overwhelmingly impressed with the professionalism and great communication that had in finding the car I wanted for the price that worked well for me. I have already referred them to other friends/family and would do business again with them.

jld6993

Nov 18, 2014

The salesman, Tyler was very informative and made my first car buying experience a pleasant one. There was no hassle or haggling I just got an affordable car at a great price.

Steve G.

Nov 18, 2014

Got a great lease price over the phone from Randal Melvin on a 2014 Dodge Durango SXT. Not only was it competitive, it was cheaper than everywhere else, including some of the "lease houses" in NY. I went in that night to purchase the vehicle. As Randall had to leave early to prepare for a 3-day weekend with his family, he arranged to have me meet with Jim Dinges in sales. Not only was Jim great to work with, but he took it upon himself to find me more savings, and did. Doug Mrockowski, the Business/Finance Manager, was also great to work with. To my surprise, I received a follow-up call from Jim 2 days after my purchase just to thank me and see if I had any questions about the vehicle. In addition, Randall called me after his vacation to see how everything went. I could not have asked for a better experience and recommend Heritage to everyone. They have a customer for life.

Newjeepultimate

Nov 11, 2014

Chad In sales made buying this vehicle a truly enjoyable experience. He was very knowledgeable of the vehicles he sells, was friendly and professional throughout the entire process. Randall in sales was also very helpful. Great sales staff and an awesome deal!

Susan P

Nov 7, 2014

I was trading in a vehicle I had bought brand new 4 months prior that i was not happy with. I originally went to this dealer to look at a specific color/style of a vehicle I wanted that they had in stock. I had not intended to buy one from them as they were almost an hour from my home. After speaking with the salesman Fred and the sales manager John at Heritage at Parkville, I decided at that moment I was going back to them to purchase a vehicle. I was very unhappy with my local dealer. I had felt pressured and that they did not listen to what I wanted. I felt none of this at the Parkville location, I knew exactly what I wanted and they went above and beyond to locate the exact vehicle I wanted. The salesman actually brought it to my work for me to test drive! Fred was very honest and sincere as well as patient and had tons of experience and showed me how to operate and all the bells and whistles on the Jeep I bought. He was outstanding. I would recommend this dealership to anyone, well worth drive. The finance manager was also easy to work with and did not pressure me into buying all sorts of extra packages. Kudoos to your Staff Parkville!

marcques

Nov 6, 2014

I called for information regarding a specific car I saw on cars.com. The person who answered the phone was rude, not helpful, and acted like I was bothering him as soon as he picked up the phone. The customer service was SO horrible I took my money and business to another dealership.

Keith

Oct 30, 2014

Purchased my 7th vehicle from Heritage in Parkville. These guys are great and really take care of their customers. The entire process was easy and fast. Would absolutely recommend them for your next purchase.

JohnS

Oct 29, 2014

The personnel were very helpful in selecting and purchasing the automobile. The transaction went very smoothly.

Gerry C.

Oct 28, 2014

I was looking for a car for my daughter who is a college student in the area. Although the car she originally saw online was not available when we arrived, Buddy Holmes and his manager were extremely friendly and 1st-rate in making us feel comfortable. They found my daughter a great certified car which exceeded her expectations and more importantly, met my budget. Thanks again guys!

Wes LI

Oct 22, 2014

I purchased a Volkswagen Jetta at this dealer. The places looks clean. The buying process is quick. The car is washed and checked before delivered to me. Overall, I am satisfied with this dealer.

David for Richmond

Sep 30, 2014

I shopped for three months for my 2014 Patriot before settling on Heritage. They gave me a great OTR (On The Road- taxes, fees, etc include!) price. I drove up from Richmond- 158 miles. The price was solid and the process was smooth. Will by my next car there.

Mark/MJ

Sep 22, 2014

WOW! This was the 5th car we have purchased or leased from Heritage. The reason we keep going back is because the the treatment that we have received has been outstantding. Melissa Cole was our sales person this time. She was Great!. From test drive to final signature -- 3 and half hours. This time we got a VW cc - This car is perfect. Thank you so much for making our experience so enjoyable. We will be back.

Cathy 2015C

Sep 19, 2014

When I decided to buy a new car, Mr. Buddy Holmes patiently worked with me to narrow down and help me decide what car I wanted. We test drove a few to help decide. Then he searched and found all that I asked for, ie color, interior, amenities and in my price range. After the car arrived, he spent time with me showing me how to use all the features it came with. I appreciated his time in making this purchase happen.

Vaughn platt

Sep 13, 2014

The service was great. I love the no hassle no pressure stance by the salesman. All information was given without any exaggeration. I couldn't believe I drove out of there with a brand new car.

Rick

Sep 9, 2014

The wife and I looked around the used car lot at what they had available and did not see what I was looking for. I was hoping to find a low mileage used Chrysler 300. As we were telling our salesman Bruce thanks for his help another employee of the dealership pulled in to park with my car. A beautiful fully loaded low miles white 300C Hemi. Needless to say....deal done. Easy to finance and get out quickly. No hassles, no problems.

Jim

Sep 8, 2014

I like to start with complimenting our sales manager Charles Miller very professional and pleasant to work with. My wife and I had an appointment with Charles at 0900 on Saturday. We showed up about 0845 and were told that all sales personal were in a meeting (no big deal we were a little early). Met with Charles about 0910 and proceeded to test drive two Jettas. We finished both test drives around 1000 and made our decision on the one we wanted. It turned out the Jetta we wanted was located at their Owings mills store about 20 miles away. They sent a driver to pickup and bring the car to our location. At this point we start to wait for a finance guy to start the process of writing up the deal (we were paying cash so there wasnt any financing required just the normal contact signing). Here is my issue we showed up at the dealership at 0900 finished test drives by 1000 and agreed on a car. We didnt get out of the dealership until 1330 and we were paying cash long day. Sales person Charles 5 stars he has no control over the lack of managements ability to properly manage the store. As for the facility and the overall process I give it two stars in all fairness they did buy as lunch. As I read through some of the other comments it appears this store has a great sales staff, its unfortunate that they will probably lose customers due to poor management. Will probably go to the Owings mills store next time with the hope the management there has their act together.

Truck buyer

Aug 14, 2014

Vehicle represented was not vehicle provided. Neither salesman nor mgmt. offered to provide a solution.

New VW Owner

Aug 9, 2014

Treacy McNeely was my salesman, and he was friendly and knowledgeable and walked me through every step of the purchase. I went in knowing exactly what car I wanted, and how much I was able to spend, with a pre-approved loan in hand, and their sales team actually got me a loan at a better rate! I took the car in for a slight rattle a few days after purchase (which I didn't hear during the test drive) and their team fixed it for free. They definitely earned this customer for the long-term future. I will be servicing my car their, and they will be my first stop for my next purchase.

Ms.Kay

Aug 8, 2014

I really went in for a test drive for my new dodge challenger and had knooooow idea one would be waiting for me when I got off work!!!!! loved everything about my experience at Heritage !!!! LET'S GO HERITAGE!!!!!!!!!!!!!!! THANK YOU SOOOOO MUCH :-))

YossiP

Aug 6, 2014

Great place, amazing service with no hassle. The sales team is extremely helpful and at no point did I feel any pressure. I will definitely come back every time.

William Dorshimer

Aug 2, 2014

Good experience. My salesman Ray Cramer was a professional. My only negative is that I'm to far away to take advantage of their service.

Jimi Beaudet

Jul 31, 2014

I went to this dealership only to look at the trucks they had in stock as the other 3 local dealers didn't have what I wanted on their lots,after talking to salesman at Heritage and then talking to sales force at other 3 dealerships I went back because I didn't feel one bit of pressure,I felt the salesman Jake was very honest and sincere as well as patient and full of information. I would recommend this dealership to anyone...

SLjeep14

Jul 31, 2014

I recently purchased a 2014 Jeep Cherokee Limited 4x4 from Heritage Chrysler Jeep Dodge Ram in Parkville. I was very pleased with the treatment I received from all of the staff. My main salesman was Jim Dinges, who helped find the perfect model for the features I wanted. We were able to go over multiple different available models of the Cherokee. It was very easy to find one with a price that suited my budget. I don't know when I will be buying my next car, but I will surely look to Heritage Chrysler Jeep Dodge Ram in Parkville first.

Dan

Jul 29, 2014

Ms. Melissa Cole did a fantastic job, she was knowledgeable and a pleasure to work with, I would buy a car again from her and from this dealership

Tera

Jul 28, 2014

Ray our sale man was wonderful and Mitch our finance guy was great. They both went above and beyond to help us get the Jeep we wanted.

Tracy

Jul 10, 2014

I spoke to Fred Leavitt by phone and made an appointment for which I was late due to traffic.(Drove over 3 hours to get there). I was to see a specific vehicle at a clearly understood price. . When I finally arrived, Fred was with another customer. He walked over, introduced me to his associate Ray Cramer, saying " I was not his customer nor Ray's customer, but a Heritage customer" and that Ray would work with me. The exact vehicle was there to look at and test drive, the price was as stated, ( and lower than many others I had researched) the paperwork process was professional and clear. But that's the basics of competence. Where they showed the organizations values was in other things. The paperwork presented at the end had a figure for a dealer discount specific for the vehicle- I asked Ray if it included an additional discount Fred had told me verbally over the phone. Ray checked. It did not, the paperwork was adjusted. They could have just as easily had told me it was already included and I would have never known. But they backed their commitment, they did it honestly, and it was just routine. Another way, at 10 at night, Ray pleasantly and clearly answered every question my wife had about some of the controls. Then as we were leaving, after dark, I stopped in their parking lot to adjust a rear seat. The last Heritage employee (whom we had never met) who was driving by, stopped and asked if we were OK. We were more than OK. I would recommend Heritage without reservation to anyone looking to obtain a vehicle. It is one of the finest set of people, values and processes I have been around.

Lynnanne9

Jul 9, 2014

Last night I looked at a used car for my daughter at the pre-owned lot at Heritage Jeep Parkville. The car had just come on the lot and had not been inspected by the service department. The Jeep we wanted however was listed online and had a clean carfax. We were not able to test drive because it had not been inspected. The salesman Bruce Freeman promised us that he would put a rush on inspection this morning and call us when it was completed. We expressed to him that we wanted the car and waited all morning for his call. Around noon Bruce called and said we needed to get there within an hour to buy the vehicle because another family was interested and if we didnt do the deal immediately it would be sold. POOR BUSINESS any way you look at this situation. Needless to say I will go elsewhere to buy a car.

Sara

Jul 7, 2014

I can't say enough good things about this dealership and Chad, the salesperson that helped me find the perfect vehicle. Everyone was down to earth, knowledgeable, helpful, and made me feel completely comfortable. The price of my new purchase and trade-in was fair. I highly recommend this dealership and Chad to anyone interested in purchasing a new vehicle. Thank you!

Jim

Jul 3, 2014

These guys bent over backwards to make sure I got the right vehicle at the right price. I worked with Brian Perry, and he was stellar. Answered every question I had, drove to my house with me so my wife could test drive while I sat with the kids, and he even drove with me to a Mazda dealer all the way across town so I could test drive a Mazda 5 to compare. His advice was objective; even when I was considering a lower trim option or even something from a different dealer, he never pushed me towards the choice that would make him the most money, just what was best for me. Highly recommended!

Jane Cloud

Jul 1, 2014

This dealership is the best I have ever visited. My salesman, Robert Adcock had integrity and was very personable. He was honest, truthful and stood by his word and price. The price I was quoted over the internet inquiry was even lower at the dealership. The financial person, Mitch Gullen made the paperwork and financial transactions very simple. The manager, Bob, also spoke to us to assist us with some other questions that we had. Overall, this experience was a very pleasant one. I would definintely refer Heritage in Parkville to anyone who was interested in purchasing a vehicle. As a matter of fact, I already have! Thank you.

BobT

Jun 29, 2014

My sales person was Fred Leavitt and he was very helpful and great to work with made the Jeep purchase very easy and stress free. The staff was wonderful and answered any of our questions and would buy from hear again.

CNTopher

Jun 28, 2014

I came into heritage having done some basic research, And that was all I needed Michael Kydd put me in a new dodge dart And I was completely thrilled with the process. Thanks heritage

Sharon Klipner

Jun 27, 2014

My Son-In-Law recommended your dealership to me because he is well acquainted with Woody Batts in the Pre-Owned Division. Woody, was phenominal and directed me to his Sales Associate, Robert Adcock. Robert was very attentive and was not pushy. He knew what the best deal would be for me and stayed with me through the whole process. This is the first new car I have bought in 25 years! It was a bit scary, but your folks put me at ease and helped me make the right decision. Not only did I buy a new car, but my brother who was with me, also bought a new car! Thank you to everyone, for making this a positive experience. I would definitely recommend you folks to any of my friends and family. I love my new car!

PJ03

Jun 25, 2014

I recently bought a new vehicle here. Fred Leavitt was my salesperson, he was very knowledgeable and friendly. I thought everyone that I dealt with was very friendly and professional and I never felt like I was being swindled. I have purchased several new cars in my life, so I know the car dealership drill by now. I got a good deal on my trade and on the purchase price of the new vehicle. I was doing comparison shopping at two dealerships and it was easy to choose this one over the other jeep dealer.

MARYMD

Jun 24, 2014

To be honest, I wasn't going to the dealership to buy a car that day, I was going to test drive different VW vehicles and see how they drive. Melissa, the kindest car sales lady I have ever met, sold me right away. She was extremely knowledgeable about every little thing that was involved with a VW vehicle. I was very impressed by her knowledge and felt safe buying a car from her. Mgr Gabe and Melissa both went out of their way to help me. I am so pleased with this purchase.

Roger Sparks

Jun 23, 2014

Purchased my 5th car from Heritage MileOne. Just as easy and non-problematic as the first one. Salesman Shawn Jeffries plays no games and gets you the best deal possible. Kudos one again!

LindsayVW

Jun 19, 2014

I am definitely happy with my 2014 VW Jetta from Heritage Volkswagen in Parkville. Steven Jakubik was my salesperson & he kept in contact with me through the whole experience. I will definitely be going back in the future.

BP

Jun 7, 2014

Bought my new Ram 1500 from Heritage. Chad Edwards was my salesperson. I am certain that Chad is the most knowledgeable salesman in the entire state of Maryland on this product. I spoke, and was frustrated by, varying salespersons at multiple dealerships, as I was give mis-information repeatedly about this very new addition to the Dodge family of verhicles (Ram 1500 Ecodiesel). In short, if you are looking for a Dodge Ram, go straight to Heritage in Parkville MD, and as for Chad. He will take good care of you!

BigTruckJulie

Jun 3, 2014

This is my third purchase from this dealership. Each experience has been better than the last. Their sales team is fast and efficient. I only like to hear the word "yes"... that's all I ever hear :) I set my needs when I come through the door and they just name it happen. I will continue to make ask my purchases here.

Town n Country fan

May 26, 2014

Would recommend buying a car, helpful and friendly.

Heritage Customer 123

May 22, 2014

Great new car buying car experience with little to no pushing to buy. Great offers at the time and a large inventory to choose from. Thanks Heritage and Salesman Mike Kydd.

abc

May 15, 2014

Heritage Chrysler, Jeep, Dodge, Ram has outstanding customer service. Ron Max specifically was an excellent salesman. He was very knowledgeable about the vehicles and helped a lot with the buying process. Recommended 100%

F B bigtruck

May 14, 2014

I had a great experience at Heritage the salesman where not pushy and really helped me find a truck to suite my needs! I would definitely recommend them too anyone interested in buying a new vehicle!

HARLEY JIM

May 5, 2014

BOUGHT THIS JEEP FOR MY WIFE CHAD EDWARDS THE SALES PERSON IS A GREAT GUY TO DEAL WITH KNOWS THE PRODUCT BETTER THAN ANY BODY I HAVE TALKED WITH HE IS A GREAT ASSET TO THE HERITAGE PARKVILLE LOCATION. STOP IN AND SEE THE WHOLE TEAM THEY ARE GREAT.

The Franke Family

May 2, 2014

We have dealt with Herb for many years now and would not want to have anyone else sell us a vehicle. Herb not only is a straight shooter but very professional in his knowledge of vehicles. He has helped us find the right vehicle and go that extra mile if necessary to get it to us. We just recently purchased two vehicles from him and it was not only painless but he got us the exact vehicles that we wanted. If you are looking for a new or used vehicle you will not go wrong by stopping in to Heritage Parkville and seeing Herb Randolph, he is the best at what he does.

Dawn

Apr 28, 2014

Friendly, accomodating and very personable. Took care of all my needs. this is my 2nd car from them and I will back for all my future cars.

Toni J

Apr 28, 2014

Shawn Jefferies was a pleasure to work with, but I wished they were a little more honest about my car's expected delivery timeframe. It was brought in from another state, so I had to wait at the dealership for over 3 hours to take ownership, which I understand but if I was advised of this I would have arrived at the dealership later and not be force to sit and wait, leave to eat lunch and then come back and because it took so long for the delivery I was given a very quick explanation of how to operate the vehicle.

ERICK

Apr 24, 2014

The absolute worst. Money hungry. Poor customer service. Terrible product knowledge. Lied about so many different things. Didn't cover all the features or lack there of certain features I would never buy a car from them again. Scam artist.

Aaron

Apr 22, 2014

Aaron was very helpful with getting my payments as low as possible.

happy customer

Apr 22, 2014

This was my 4th car from this dealer! No further comment.

Michael Rowe Dodge All the Way

Apr 20, 2014

Could not have had a more honest, fast and experience in buying our 2014 Charger. J.W.WEBBER was the kind of salesman my wife and I wish we could have found in our area because we live in Pa. Yet the short trip to Baltimore was more than worth it in savings and rebates that Heritge gave us.Very pleased with our car and the customer services at Heritge of Parkville. We will only deal with them in our next car purchase.

NewVWowner

Apr 10, 2014

Buying a new car can be a daunting ordeal. I needed to get a fast and the salesperson I worked with facilitated that.

Whtwlf316

Apr 9, 2014

Bought 2 cars there and had my pick up in the body shop there customer service is what I look for and you will get it here.

paul and lori

Mar 21, 2014

if you find the car that your looking for on there lot or if they order it in for you, they will bend over backwards to get you in it !!!!!!!

Newpassatdriver

Mar 17, 2014

We bought a jeep and a passat in the same day from heritage! They were very attentive, friendly and understanding of how stressful car buying could be. Shawn Jeffries was so great to work with and helped us pick two great cars!

Chuck of Carney

Mar 15, 2014

My daughter and I had stopped by to look at Jeeps, Nancy Fawzy met us outside to assist us. After a test drive, Nancy worked to find us what we were looking for. She was able to locate a Wrangler Sport that met our needs in Rockville. Heritage sent drivers down to pick up the vehicle. They gave us fair value for our trade. Dealing with Heritage was a plessure. My next vehicle purchase will also be from Heritage.

Tony

Mar 15, 2014

After searching for a VW Jetta all over town, I found the car my son wanted at Heritage. Unlike other internet sites, the only other expenses were Tax, Tags and Processing fee. No added cost for reconditioning. Our salesman, Jake was very knowledgeable about the vehicle and very thorough explaining all the options. This was probably my best car buying experience since I have been buying cars. Entered the dealership at 7PM and was out with the car by 9PM. Shortest time I ever spent buying a car. Excellent.

Windee57

Mar 13, 2014

We were shopping for a new Dodge Ram 4 door truck to pull our camper and was referred to Shawn Jeffries at Heritage Dodge from a fellow camper. The buying experience was wonderfu. He was friendly and answered all our questions and asked us "what will it take to get you to buy this truck now?" and we told him what we wanted and he made it happen and we took home a brand new truck. He was wonderful to work with and walked us through the entire process. He has called us since then to make sure everything is okay and I want to say thank you.

4ravtics

Feb 16, 2014

Charles Miller helped me lease a 2014 Passat TDI. He did a great job, very professional and I love my new car. I would strongly recommend Charles and Heritage VW to anyone in the market for a new or used vehicle.

Celida Bruss

Feb 6, 2014

I was looking for a specific vehicle, and another dealership was stringing me along. The guys at parkville jumped on the opportunity to earn my business and did they ever! Not only did they find the car I was looking for, they picked it up for me, had it ready in less than 24 hours! All I had to do was show up and trade in my jetta. These guys get an 11 on a 1-10 scale!

LovintheTDI

Feb 6, 2014

Robert and the crew at Heritage Pre-Owned treated me well and worked with me in making my Golf TDI purchase. I've been looking for one for a while and they had just what I wanted. They negotiated on the price of my trade-in and we were able to work out a deal without too much haggling. The process was well streamlined, I left within two hours with a new car, with license plates and registration...don't even have to go to the MVA...nice! Robert was great to work with and was really easy to communicate with. At no point did I feel as if they were trying to get one over on me. I left feeling like we both got a good deal. I would recommend Robert and the team at Heritage Pre-Owned to anyone in the market for a pre-owned car.

CoachMac

Feb 5, 2014

I went into the dealership to see an Escalade that I saw online. I was met by a great salesman who went above and beyond his duty to get me in my new car. This was by far the best experience that I have had in buying a car. They were flexible, honest, and really understanding of what my needs were. If you are in the market to buy a new car, check out the used car center of Heritage VW of Parkville and ask to see my man Ron Max. You will not be disappointed. Mike

Lea Walker

Feb 4, 2014

Everyone was great to work with at the Dealership from our sales person to the finance department.

JHMeighen

Feb 3, 2014

After 14 years of owning a Jeep Grand Chrerokee Larado my wife and I walked in on Saturday and were greeted right away by Hal the Sales Manager. He was very friendly and got us set up with Shawn Jeffries right away. We told Shawn which vehicle we were interested and our ball park price range. We hopped in a Jeep Grand Cherokee Limited and away we went. The test drive was great and Shawn was showing us all of the new features. We got back talked price and did the basic paperwork and we walked out new Jeep owners. I have been dreading the day I would have to buy a new jeep but Shawn made it painless. He was personable, patient and well spoken. The dealership is well run and seemed organized. They value the customers and everyone was calm, friendly, easy going and willing to sell cars. After everything was agreed on we went to Doug Mrockowski in finance and he was great as well. As painful as buying a new car can be the experience was very nice. I have been to a few dealerships and have been so disgusted I was even doing business with them - Heritage Jeep is not that dealership. I will go again and I will highly recommend Shawn Jeffries, Heritage Jeep, and Jeep products over all.

James Dinges salesman

Jan 29, 2014

Great expererience. Love the car. No long waits. Jim was awesome. I wpuld recommend this dealership to all family and friends.

robert

Jan 29, 2014

more than pleased with the whole buying experience,Arron made the buying process easy and not tramatic

TDI guy

Jan 24, 2014

Best pricing in the country. Good communication and follow through. Picked me up at airport. Overall positive experience.

Jon

Jan 16, 2014

This is a smaller facility that had limited stock on hand, but since it was close to the house we gave it a shot. Their offer was so far off their competitors (including a separate Heritage location) that it made me wonder what they were doing. They were $40 a month higher than two other offers I had and their offer on my trade was $1000 less than next worst. Their location is ok, and I had bought a VW from next door, but the Jeep/Chrysler/Ram/Dodge operation appears to be an afterthought. They should tear it down and use the space as lot space to increase their VW and Honda inventory at this location. It's a shame since the staff was nice, but they don't have the inventory to hang with bigger dealerships. That and the lowball trade/financing numbers doomed this place.

Yvette Watkins

Jan 12, 2014

My Salesman Guarding (a.k.a G) was wonderful! He put his best foot forward and was attentive to my needs and wants. The staff was great also. They made sure us as customers were very comfortable.I would definitely refer my family and friends to Heritage VolksWagon! I have already started referring people.

rachsipe

Jan 10, 2014

I bought a used dodge grand caravan with the help of an excellent sales man Robert Adcock he was great got me a great deal on a wonderful car !!!!!!

Chuck & Sandy Ravenmaniacs

Jan 8, 2014

Bought our new 2013 Chrysler 200 S black convertible News Year Day and what a great time we had, we love the car ,great deal and Nancy Fawzy our sales lady was so nice and knew everything about the car ,best experience we have had buying a vehicle EVER AAA +++ ,Thanks Nancy

Racheal

Jan 6, 2014

Excellent experience! Heritage was recommended by USAA and I am happy that I purchased my Jeep from them. Honest, fair, caring service all around!!! Thank you Robert Addock!!! Highly recommend purchasing or leasing your vehicle from this dealership!

David&Mikki

Dec 31, 2013

I went in to get some work one on my VW and turns out my car was not worth fixing, the service dept has always been up front and honest, Yvonne and Tim are great! . We have been coming here for years.This is the 3rd car we have purchase from Heritage. Although it was unexpected the team was great to work with. Shawn Jeffries was awesome to work with and I appreciate that he was not pushy, just very professional & easy to work with. He took the stress out of a stressful situation. He was upfront with everything and made it easy to buy our new car. Hal was great too! The whole team at Heritage was great and I would encourage an recommend anyone who is looking for a new car to come here as well get their cars serviced here.

Skip Z

Dec 28, 2013

Bryan Perry was excellent. He worked with us finding the right car with a payment we could afford.

RyderDelFin

Dec 23, 2013

The people at Heritage take the time to understand exactly what you're looking for, and then follow through by delivering exactly what you want. Very accommodating. They also take the time to explain all the new car features to you so you don't get home and feel lost. Jacob Cardwell really knows his Volkswagens.

Jeff Webber- sales consultant

Dec 18, 2013

I've always dreaded the car buying experience due to pushy self serving sales people. However,this experience was not that at all. My salesman was Jeff Webber. His professionalism and courtesy were outstanding. Jeff was very patient as we went through the selection process and offered good advise. I would highly recommend working with him for all your car buying needs. The sales manager Roman Clark and the business manager Mel Smith were also great.The entire staff had a professional and warm attitude during the entire time. They make every effort to ensure that you leave the dealership happy

Scott Lucas

Dec 10, 2013

No lie. I have purchased three cars in the last four months from this dealership. Shawn Jeffries does a great job, unbelievable salesman. Jeremy Clooney does a great job over at the Chrysler/Jeep side of the dealership. You can not go wrong going to this dealership.

Andrew and Robin 12-09-13

Dec 9, 2013

We purchased a fabulous 2011 Jeep Grand Cherokee from Treacy one week ago. The experience was great, no pressure. He told us all about the vehicle even before we were finished signing the documents. We then finalized with Kevin and it was uphill all the way. He made us feel right at home and advised us of the options available to us. We also met Randall and had similar experiences. So far we have been extremely happy with the service the team at Heritage has provided. I would recommend anyone to them. Glad to be a part of the Chrysler family. Heritage is Outstanding!!!!

Lady Diva...Owner of Lil Diva's Dramatic Nail Spa

Dec 4, 2013

I wasn't feeling well at all but I still kept my appt. The staff was very helpful and Shawn made sure I smiled before I left!!! Thanks for being humanly understanding and showing compassion!!! Be Blessed!!!! Go Shawn!!

Barber Shop Quartet

Nov 22, 2013

Rich Shinnick was very personable! Although the process takes too long, Rich was attentive to our needs. Our son is very happy with the car. He felt that he wasn't pressured as he was when he test drove his last car. We have been buying cars for over 30 years from Heritage. I don't see the trend ending anytime soon!!!

StuA

Nov 19, 2013

After leaving Thompson Chrysler because of the lack of integrity and customer service, my wife and I went to Heritage on harford rd. There, we worked with Bruce and told him of our terrible experience with Thompson. I told him if he could match there price we would buy that eve. Not only did he give us the same deal but their finance manager,Kevin, got us a better interest rate saving us over $100 a month. They stayed late after business hrs and made us feel welcome. I've never bought a vehicle before and actually had fun doing it. Kevin and Bruce have earned Heritage a new customer for life. We will surely tell all our friends and family of our great experience with Heritage and rest assured we will also tell them of our terrible experience at Thompson Chrysler on North Point Blvd.

Larry Goldberg

Nov 9, 2013

1st Let me say that the people are Heritage are top notch. They, along with Chrysler stand by their products and their customers. Every once in a while, a customer gets a vehicle with issues - its not the dealership's fault, it just happened. Chrysler along with Heritage stood by me and now I am in a fully functional and beautiful vehicle without any issues whatsoever. From Heather in the Service Department to Chad in Sales to Roman in the sales manager's booth, all the way to the top guy - Hal, they stood by me....because that's what professionals do. You now have not only a happy customer, but a lifelong customer. Thanks so much!!! Larry Goldberg

Kent

Oct 31, 2013

I worked with Jeff Webber at my overall experience was excellent. Jeff found me the car I wanted and got it to me for a price that was substantially better than two other offers I had received. Jeff was very helpful during the entire purchasing process. He gave me open honest answers to vsarious options and never once did I feel like I was being sold. After the purchase Jeff explained all the options in the car how they worked and gave me some fun little tricks. He also help me install my phone and tought me how to use it. The sales manager was also very helpful in this process as there was considerable trouble finding the exact car I wanted and the value I received for my trade in was excellent. They found a buyer in Philadelhia that gave me 10% more than Car Max was offering and 15% more than 2 other dealers. I would recommend Heritage Auto to anyone looking to buy a car

James Middle River

Oct 28, 2013

I purchased my vehicle in Aug of 2013. I worked with Robert Addcock. Great salesman, great experience with the sales process from my salesman. From that point I moved on to talking to the used car manager Woody. Woody was very pleasant but seemed to have no control over what happened with my financing or my service after the fact. From woody I moved to financing, I had to go to the new vehicles finance department because used cars finance area was backed up. I was processed through financing with an outrageous 11% interest rate. Which didn't leave any room in my budget for an extended warrantee. I asked about a better rate but they told me I didn't qualify. So now 2 months later I have had to have $1,000 in repairs to my 2008 Jeep Patriot and stubbled with both the sales department and the service department to get anything covered. They even tried to charge me $110 for testing my check engine light. Now i have refinanced my loan and gotten a 3.6% interest rate and can afford the extended warranty but because I have driven it 1500 miles and am over my 75000 miles I no longer qualify. Every step of the way I have had problems with this dealer and will not recommend it to anyone. If I could give the car back and call it a day I would.

kaitlynk

Oct 24, 2013

This was my first time purchasing a car and I couldn't have asked for a better experience. I worked with Jeff Webber. He was pleasant, nice,and knowledgeable on the car I was purchasing and he made my decision to purchase a new car a no brainer! I would recommend Jeff and this dealership to anyone who is looking to purchase a car.

Jennifer Hoppe

Oct 23, 2013

Earlier this month my husband and I started looking at vehicles and I was interested only in a Volvo XC90. I found the perfect one but the only setback was that it was located in MD and we are in VA and it was over a three hour drive to see the vehicle. I contacted the dealership and spoke with Robert Adcock and as we were discussing the hours they were open as we would have to make a trip to the dealership over the weekend he offered to drive the vehicle to me with no strings attached! I was thrilled and we communicated often up until he and another driver made their way to my job after I was off work! Needless to say I fell in love with the Volvo and took it home that night!!!! They went above and beyond!!! I am planning on getting the extended warranty once the one that came with the vehicle expires. We will defiantly take a look at buying from them again. Thank you all for your help and kindness! - The Hoppes

Scott

Oct 11, 2013

Ron Max is not your typical car salesman. He is very knowledgeable about the vehicles and very sociable. He has made my purchase memorable. I will come back to heritage for my next vehicle purchase. I live in pa, and I will travel to parkville to get the best possible price and to get the best possible costumer services. Thanks Ron. Also thanks Heather in the service department for the patience and courtious professional help.

Bernd F.

Sep 30, 2013

I recently purchased a new 2013 Dodge Grand Caravan from Heritage Chrysler Dodge Jeep in Parkville. Initial contact was made via e-mail with sales and leasing consultant Nancy Fawzy. While considering several models and trim Nancy quoted respective prices for the vehicles. After I finally settled on one particular vehicle I visited the dealership in person together with my trade-in, etc. Unfortunately Nancy had a conflicting prior personal commitment and so she turned me over to sales and leasing consultant Jeff Webber. Jeff was very pleasant and offered to be helpful in concluding the deal. He wrote up an offer and after comparing his offer to the price quoted in Nancy's e-mails "made several visits" to his manager. After some back and forth, we finally agreed to the trade in value and purchase price. This process was what I expected and not quite as painful as as it could have been as a result of the previous e-mails smoothing the waters. By the way this is the part I absolutely hate about car shopping. Following our agreement on the price there was some delay in finding the "Finance Man" to complete the paper work, down payment and loan application. To be fair, by now it was after six PM on a Saturday and the dealership had closed. Finally we were able to meet with "The Finance Man" Tavon Johnson and after some time of "cooling our heels" he called me in his office and...from here on it was smooth sailing. Tavon was very pleasant and efficient. After what seemed like signing dozens of documents we shook hands and he handed the new license plates to Jeff who attached them to the new vehicle. Overall the buying process was a expected. Everyone was polite and helpful. The only criticism I would have is the length of time it took to conclude the process. I arrived at the dealership around 3:50 pm and left there with the new vehicle a little after 07:30 pm. Nancy, Jeff and Tavon were helpful and professional. I guess this is just the nature of the beast.

Kim

Sep 22, 2013

Excellent buying experience. Nick the internet sales rep. was very helpful with our search for the right truck. When we came to the dealership Mike and Chad worked with us. They were straight forward, honest, helpful, and very knowledgeable. As we moved on to financing, Mel was equally professional. They even found us a better interest rate than our local credit union offered. We had been to many dealerships before Heritage. The other dealers played sales games where Heritage gave us their best out the door price without all the games.

GR

Sep 20, 2013

If you need a new car, ask for Jeremy Cooney. He will work so hard to get you the best deal. He cares for the customer!!!

Robert

Sep 19, 2013

I bought my first new car in years from Heritage 9/9/13, a 2013 Jetta TDi. Everything from the initial contact on their website to the handling of the paperwork was as smooth as butter. I feared a lot of headache as dealerships in general get a bad name, but Heritage turned a skeptic into a believer. If all car buying experiences were as great as the one I had, maybe people wouldn't be afraid of buying a car. I will definitely seek them out if I'm ever in the market again.

Virginia R

Sep 17, 2013

Proud to be a first time car owner today. Ron Max, the salesman I worked with, was friendly, patient, humorous, and most importantly honest with me throughout the entire process. Be sure to ask for him when you visit Heritage at Parkville and he will take very good care of you. Thanks again Ron!

C Huang

Sep 11, 2013

Tremendous service and great approach dealing with customer, it was turely wonderful experience while purchasing a vehicle from this dealer.

cgilbert

Sep 11, 2013

Outstanding buying experience! Bob Mazurek and Jim Dinges are true professionals! I've now purchased over 6 vehicles through Bob and Jim and can say they go the extra mile when it comes to customer satisfaction. Buying a vehicle is hassle free from them, financing a breeze and post sales service is great. Both Bob and Jim are superb customer advocates when it comes to post sales service of the vehicle. They make sure that the customer's questions and concerns are properly addressed by the service department. Highly recommend that you contact either one for your next Chrysler, Jeep or Dodge purchase.

David

Sep 11, 2013

Without a doubt the most friendly, least intimidating, most thorough and most pleasant buying experience I have ever had. #1 Dealership.. David Gula = #1 Salesman!

Jeff Weber

Sep 6, 2013

Last weekend my boyfriend decided to purchase his first car on his own, the experience was already a very stressful one but Jeff Weber made it so much better. He relaxed us and got us the best deal possible. I didn't go in there needing a new car but after our experience with Jeff I think I will be returning to him very soon.

Dave Serio

Sep 5, 2013

Chad and Hal were very easy to deal with, They kept me up to date on my Automobile order and everything that was promised was delivered. I recommend them highly and would tell any of my friends and business associates to deal with them for their next car purchase.

Satisfied Jeep owner-Baltimore

Aug 28, 2013

I purchased a 2014 Jeep at the end of June and had an exceptionally good experience with the whole dealership. From the minute I walked into the showroom I had nothing but positive experiences with every associate I came in contact with. The salesmen and finance associates were great -courteous and patient. They took time in reviewing all aspects of the Jeep as well as all parts of the financing. I can honestly say I have never had a better experience in purchasing a new vehicle. Can't say enough about the GREAT CUSTOMER SERVICE at Heritage of Parkville. Will definately recommend them to my friends.

LR

Aug 20, 2013

My visit to Heritage was awesome. The team work well together and helped to expedite my transaction. I located a vehicle on cars.com and when I went into the dealership, it was even better than expected. Thanks for making this experience so pleasant, quick, and customer friendly.

Dean

Aug 6, 2013

Pricing was fair. Entire staff we worked with were extremely courteous and helpful. Selection of vehicles was also very good. Will return in future.

Lynn

Jul 18, 2013

I called Heritage looking for a Jeep Compass. Nancy was terrific - listened to all my personal preferences and diligently tracked down the model I was looking for ---in New Jersey! She was prompt, courteous and professional. I'd recommend her to anyone; shopping for cars isn't really all that fun.

KJ & WE Chin

Jul 14, 2013

Jeff Webber is top of the line. Professional & hilarious. Found the truck we wanted, met our price point, & we were driving away in an awesome truck at no time at all. Heritage is great because of employees like this.

Will-Kara

Jul 13, 2013

My hubby & I desired to purchase a new RAM with none of the normal hassles of continuous "negotiations" & normal selling methods that go on & on & on for hours. Thank goodness we stopped at Heritage on Harford Rd in Parkville (Baltimore)! Heritage (specifically Jeff W & Gabe) are top of the line. We have been to many dealerships over the years & nothing can compare to the fantastic experience we had here. Once we told Jeff what we wanted he found the truck, met our price point, & we were driving away in no time at all. The whole time Jeff ensured we were enjoying the process. There was no stress or frustration involved when dealing with both Jeff & Gabe at Heritage. If you crave ultimate satisfaction when buying your new or used vehicle-Heritage if definitely the place to go. You will be pleased you did so. And believe my husband-I am a very hard one to please.

NDW

Jul 4, 2013

My wife and I were recommended by a friend. It was a pleasurable experience, yes I said buying a vehicle was pleasurable. We worked with Ron Max and his other team members. We would recommend Ron and the team to friends and family. It was an amazing experience, kudos to all.

Big Pat

Jul 2, 2013

Went into Heritage's pre owned car dealership across the street from the Dodge dealership in Parkville looking for a used car. Ron Max came over and helped me out right away. He was not pushy like most car sales people are. He was very professional and truly treated me and my dad like family. He addressed every concern I had very timely and professionally. He made the buying process smooth and painless, and, oh yea, even a little fun. Do not hesitate to go and buy a used car from Heritage, and ask for Ron Max. You will not regret it. Quality dealer and quality sales person. Thanks for putting me in my used red 300!!!

Stan

Jun 21, 2013

Ron was very easy to work with and made the process of purchasing my used Grand Cherokee as easy as possible. I'm very happy to say that his excellent customer service has continued even after the sale was completed. Definiely ask for 'Mad Max' when you walk into the dealership!

Lisa Benda

Jun 19, 2013

Facilities are bare bones and badly need updating. The car buying process can take several hours and it would be nice if the seating was more comfortable and they at least had a water cooler and a snack machine.

loving my ride

Jun 8, 2013

my car buying experience was excellent due to the staff. my salesman Ron Max or shall i say mad max treated me like i was part of his family he came in on his day off just for me he even came to my house to pick me up because i had no transportation.we looked at several cars and he made sure everything was perfect as if he was picking it our for his mom or sister i will recommend anyone to this dealership and i would definitely recommend ron they just don't come better than him.

jt34741

May 29, 2013

We came in to buy a Chrysler 200 and had specific equipment in mind and our Sales Rep Ron Max did a wonderful job of finding the vehicle we wanted. He was with us through the entire process and explained the vehicle in detail inside and out. He was very detailed and friendly. I would recommend Ron to anyone and am looking forward to a long lasting relationship.

Katilin

May 28, 2013

Ron Max helped me with my car I just purchased recently and he is very nice and friendly. He is very reasonable and I love my car. Go to Ron Max! He's the best!

seattlites

May 17, 2013

My husband and I were looking for a Jeep, and first called the dealership. The associate was friendly, helpful and gave us the information we needed. When we finally stopped in, Mike Kydd (the associate on the phone) promptly came up to us to see if we needed help, but wasn't pushy or aggressive (as many dealership associates can be). Besides the vehicle being exactly what we wanted, Mike was incredibly helpful and professional, and went the extra mile for us to make sure we got what we needed. He didn't push us to purchase anything we didn't want; he just asked us what we wanted, and worked with us to make it happen. It was a refreshing experience, and both my husband and I HIGHLY RECOMMEND Heritage, and Mike Kydd.

DCtoParkville

May 3, 2013

On Monday, I made an appointment with a salesman to see a used vehicle for Wednesday evening. I drove an hour and and a half in rush hour traffic from DC to the dealership in Parkville, only to find out that the salesman with which I had the appointment was not there, and the vehicle which we had discussed two days prior had been sold a week ago. It is Friday, and I've yet to receive an email or phone call with any sort of apology or plan action to win my business. I have heard good things about this dealership, but the experience I have had with them was easily one of the worst customer service experiences I have ever had, in any industry.

Terry & Amy Perkins

Apr 21, 2013

Definitely a great deal on our 2013 Durango Citadel... Drove from West Virginia to Parkville, Maryland to pick it up. It was great to deal thru emails and just a couple of phone calls and have the deal done without having to go to the dealership. GREAT internet SERVICE!!! Thank You Ian and the rest of the team for making it a nice, smooth, easy transaction from the time we stepped into the dealership, signing the papers, and the full tank of gas and the overview of our Citadel. THANK YOU AGAIN!

Mrs BryantMD

Apr 8, 2013

I've been coming to the Parkville Heritage for a few years now and the service has been the same...EXCELLENT! They do exactly what you ask of them.

Angel G.

Apr 6, 2013

The service department is outstanding absolutely amazing they care about every customer that walks through the door!!!! I wouldn't think about going anywhere else!!!!

KAW

Apr 6, 2013

Over all good experience, love my dart. Helped me find the perfect one that fit me!!

JimmyMac1304

Apr 5, 2013

After having shopped various dealers, including Hyundai and Ford, I contacted Heritage's Web-Site. I was interested in the Dart. I was also considering Elantra and the Focus. I am so pleased with my decision to go with the Dart(SXT). I certainly would have regretted buying those other brands. The folks at Heritage helped with the financing especially Linda, the business manager. On two occasions, one while vacuuming the car, and the other while fueling, I was approached by two people who wished to see the inside of the Dart.I obliged them and recommended Heritage. Other dealers may claim to be "your" dealer for life, as far as I'm concerned , Heritage is mine. Thanks for letting share this.

Joy C.

Mar 6, 2013

Nancy called me after a lead from USAA that I was shopping for a new Jeep. I shopped three different dealerships looking for the best deal on The 2013 Jeep Patriot that I wanted. NANCY went out of her way to answer my every question, find me every applicable discount or saving, and even got me financed over the phone. I showed up in the morning and signed my papers and left with my new car. Iy couldn't have been any easier and I couldn't have been happier with the deal. Nancy worked her butt off to get me in the car I wanted at the price that made it doable for my budget. i was highly impressed with her, and I am typically not easily impressed. The dealership was clean and the staff friendly. Linda the finance manager, was not at all pushy with the extras, I purchased the extended warranty which extended the bumper to bumper from 3 years to as long as I own the vehicle. This wasn't my first Rodeo buying a car but it was hands down, the best experience I have had.

Ray and julia

Feb 22, 2013

Left feeling like we did good and were in charge of the price, not pushed around like with most. Jeremy beat everyone elses' price around and really let us negotiate. He was very knowledgeable of the van ( town and country ), and made it fun buying and less stressful than any of our experiences in the past. The ageed on price stayed the same to the penny when all taxes/fees were done and after we paid, he spent like a half hour showing us all the features and even sync'd our phones up for us. Full tank of gas too, past full.

Jillioso

Feb 13, 2013

Our Salesman Ron Max was very professional and easy to talk too. He dealt well with my negotiating husband very well. I love my new/used SUV. I would definitely recommend them to a friend.

jeepbuyer

Feb 7, 2013

I bought a new Jeep here and it was a smooth transaction. Salesman Jeremy Cooney was very helpful.

Henry R.

Feb 4, 2013

I was a first time car shopper and Mr. Shawn Jeffries made this process very easy! He was great and everyone at Heritage Parkville was great! I left with my first car and was extremely happy with the customer service!

Grateful Dad

Feb 3, 2013

My daughter's car need a long list of repairs but my garage was fuill of junk and I came down with the flu. I had the car towed (tie rod end completely broke) to Heritage for an estimate thinking that they could do the urgent stuff and I could finish the rest when I got better. Tina came up with a repair plan that got everything done and saved me about $1100 on the bottom line. Maybe I could have saved another grand doing it my self but Tina got it done in two days instead of two months (my pace) and my daughter still thinks I'm the hero. Next move is to introduce my daughter to Tina directly and meet the real hero. Thanks so much. Now I get to watch the Super Bowl with a clear concience.

Charles Kelly

Jan 30, 2013

I have bought about 14 or 15 new cars over the last 50 years and my recent experience at this dealership was by far the easiest and best.

d.tappa

Jan 30, 2013

great experience, great people, great dealership, great price

Julie&John

Jan 30, 2013

My husband and I recently purchased a pre-owned Jeep from Heritage and we couldn't have been more pleased with the process. We worked with the manager, John, and a sales rep, Gabriel, who really made it smooth, easy, and a considerably enjoyable process (despite how much goes into buying a car). We got a good deal on the car and a great trade in offer. All in all, I would highly recommend this dealership.

Larry Goldberg

Jan 30, 2013

Several months ago I was looking for a truck as my wife and I bought a new trailer and my 8 month old used vehicle was having issues. I new I was upside down and didn't have money to put down. Mike Kidd called me and followed up with me for months. I finally came in just to see if it was possible. Well low and behold I am driving around in my loaded out Dodge Ram. My sales guy was Chad as Mike was busy. Chad handled the car buying process without any pressure. I am so happy. Thanks Chad for selling me the truck and thank Mike for getting me in there.

Mr Montgomery

Jan 26, 2013

Very clean polite cares bout there customers kept us informed bout what was going on at all times definitely will recommend anyone to him and the dealership! Thanks again Ron Max

Sean

Jan 7, 2013

Heritage Service Manager Jim Abott is a Master of Customer Satisfaction - best in the business and Service Rep Tina went the extra mile to deliver quality service by keeping me fully informed about repairs to my vehicle.

Mike Walley

Dec 24, 2012

I really enjoyed working with Shawn. He went out of his way to make sure my children were happy and even apologized for not bringing in his iPad so that they would be entertained while they were there. I felt no pressure at all from Shawn, nor did feel in anyway that Shawn was working for commission instead of working for the customer. If their was such a title as "salesfriend" instead of salesman, Shawn Jeffries embodies this concept. Thanks again for a great experience.

Champ

Dec 17, 2012

Still waiting since June for my $3000 refund. If your waiting on Mr. Perez to man up your out of luck.

Arvind

Dec 15, 2012

Recently bought a toyota corolla 2011 car from this dealer. It was a great experience for me. Nancy who was the sales representative was very kind and helpful. Regards, Arvind

Jeep jeep

Nov 27, 2012

This was my first time buying a car and it was a great experience. Ron max was great to work with and helped get me and my boyfriend both into new 2013 jeep Cherokees! I couldn't be happier with my purchase! I never felt rushed or pressured and they had a huge selection at the dealership.

soccermom

Oct 31, 2012

These people are dishonest and will do whatever to close a sale! I will be taking them to court soon over the garbage that they sold me. buy at your own risk. Horrible experience.

Truly impressed

Sep 1, 2012

I have been searching for a new car for a little over a month. The rude, dishonest, and over all terrible attitude of all the local dealerships lead me to look farther away from home. Thanks to cars.com, I was able to locate the Hertiage dealership. Warren Sullenger contacted my husband and myself. He was the most kind, helpful and fully honest salesman that we have dealt with. (out of several). He was able to locate the exact car that we wanted, quickly. He was also willing to answer any questions fully and honestly. I would recommend this dealership to anyone and everyone looking for a new/different car!!

cliff

Jul 30, 2012

Had a great sales man Steve Gonzalez very help full and a all around good guy. Awesome job Steve. would also like to thank Ken Gower for his help on pricing.

qqqqq

Apr 24, 2012

Friendly and professional atmosphere. Was recommended by USAA car buying service. I think it was a good choice.

James

Apr 23, 2012

In over 40 years of buying and leasing vehicles, this was easily the best experience to-date. Our Sales Consultant, Chad Edwards, and the Finance Manager, Mel Smith, were knowledgable, courteous, and efficient in getting us thru a usually cumbersome process in record time.

mrhappypants

Apr 21, 2012

What a GREAT Car buying experience from the internet department to the finance department. I loved how all departments seemed to work together.

cherokee

Jul 20, 2011

i had a postive experience my sales person was great mr drummer was his name