Heritage Subaru Catonsville reviews

John E SHOWMAN

Nov 23, 2016

Steve was wonderful. I call and told him I needed a Subaru a car. He held the car until we bought it later that same day and drove it home. It was our 2nd Outback within 15 months. So glad I got it before ski season.

Wiilie

Nov 21, 2016

Outstanding customer service and guidance. Sale was knowledgeable about the product. She answered all questions. The managers really reached out to close the deal. No pressure.

Greg

Nov 17, 2016

This is the second new car we have purchased from May Farris. She is a delight to deal with, very thorough, knowledgeable, and easy to deal with. She presented us with a very fair deal right off the bat and was very accomodating to our schedules. We will definitely use her services again!

Pgcj

Nov 17, 2016

Traded a 2016 cross trec and a 2007 merc Benz For a a new outback. An inbetween size and comfort Level auto. Much more every day auto.

william

Nov 17, 2016

May was very clear and knew the car better then the other dealer I was talking to. Her Managers worked the price out fair and down to earth. I did not feel pressured but more informed. I feel like they both went out of there way to make me happy.

Francasubcar41

Nov 16, 2016

Great experience purchasing my new Subaru Legacy from Mae Farris.She is a truly knowledgeable and pleasant salesperson!CJ Jefferson handled the financing process with knowledge and professionalism

srfaulkner

Nov 14, 2016

My husband and I bought a Subaru Outback from Heritage. Richie was great at answering our questions and very easy to work with. He made the experience easy and comfortable. He also made sure we got a really good trade in value for our old car, which made the buying process that much easier. CJ was the best finance person I've ever worked with. He was quick and knowledgable. And he gave us some great advice about our insurance. May walked us through all the features of our new vehicle after we bought it. She was extremely helpful. Overall, I love my new Outback and I loved my experience at Heritage!

Henry in Owings Mills

Nov 10, 2016

I wasn't planning to buy any cars this year, but I have now bought 2 new Foresters in the last 5 months. The reason? This dealership and its personnel. They make you feel welcome from the minute you walk in the door. There is never any pressure whatsoever. May Farris is absolutely wonderful to deal with - from her warm, sweet personality to her extensive knowledge of the vehicles. She won't let you go home until she's sure you're 100% comfortable with the operation and features of your new car. She invites you to call or come back anytime with additional questions or just basic training. She even set my phone up in another car I hadn't even bought there! Sales manager Kevin Engle runs the showroom operations like a fine Swiss watch. All questions are answered and calls are returned in a timely fashion. All paperwork and financing is handled quickly and efficiently. By the time we sat down with Gabe in finance, all that was needed were signatures and a little bit of money! I would recommend to anyone to come to Heritage Subaru in Catonsville to buy your new Subaru - you'll love the people, the pricing, the dealership, and especially the car!!!

Lee65

Nov 7, 2016

Worked with Steve Sherman who was incredibly helpful and a pleasure, along with the GM and rest of their staff. Had a vehicle brought over from another location while I waited and we closed the deal. I would definitely recommend Steve to others looking for a new car and good buying experience.

Mark McMillan

Nov 1, 2016

Needed a new car fast after I blew the engine in my old one. Steve Sherman was great in making me comfortable, explaining everything to me and helped me find a good car at a good price.

anonymous

Oct 31, 2016

As the title of this review says, the service that I experienced making a purchase from Mile One Heritage Subaru Catonsville was fast and friendly.

Kinloch20

Oct 31, 2016

I had been shopping around for a 2016 manual Impreza and although several other dealers made good offers none could secure a vehicle. May emailed me around 10 in the morning and I had bought my new car at a better deal than the others within hours. She lived up to her promises.

Geekjules

Oct 30, 2016

Lola, May, and Kirk rock!!! Lola called me less than 15 minutes of filling out the form on a Friday evening at 9pm. May took it from that point. She got me the deal and car I wanted within my price range. Kirk finished the paperwork. This is a great dealership and they truly care about their customers. They work as a well oiled machine. Truly blessed to have contacted them! Cheers - Dr. Julie Gilliam

Bryan

Oct 29, 2016

There is no other place I will consider when I buy my next car. I will be going straight to Heritage Subaru Catonsville. If you are looking to buy a Subaru, buy it there and go see May Farris. She is very kind, she didn't rush me, she gave me the ABSOLUTE best price, she moved heaven and earth to make sure I was 110% happy with the car I was buying. No other person I would rather see then May next time I am looking to buy a car.

Subaru Fan

Oct 29, 2016

Ms. Mae Farris was super professional and a real sweet person who helped me and my family get into a 2017 Outback 3.6R Touring for a great price and ZERO headache! A real professional group they are! I will be heading to Mile One Heritage Subaru Catonsville and Mae Farris for all my Subaru needs!!

Tamarocker90

Oct 25, 2016

If we decide to purchase another Subaru , we plan on buying it here. We will also be recommending this dealership to our friends and family.

Wrxguy

Oct 22, 2016

Buying a car from here was easy. I walked in expecting to just look around and I left the same day with a new car. My sales rep May Farris was very polite and helpful. She did not rush me or try to make me feel as if I needed a car at that moment. Her manager Kevin was the same way. What I appreciated the most was thier honesty and willingness to work with me to get the right deal. I appreciated what they did and enjoyed my car so much I brought my brother back to May and Kevin to get the same car. Whenever I bring my vehicle in foe service everyone is friendly, they compliment my car and the service is fast. This delearshio is amazing. Most cares I see are bought from here (or so I think :) )

DanR

Oct 13, 2016

Working with Steve Sherman to buy a new car was a great experience. He seemed to really understand what I was looking for and provided that to me. My new Subaru Outback (with EyeSight) fits my needs to a T

Ytmok

Oct 13, 2016

I purchased a forester from May again, after 7 yrs.May is a great sales lady. We are very happy to have this new Forester. 10/11/2016. P.K.Fan

New2Subaru

Oct 12, 2016

I was referred to Steve Sherman at Heritage Subaru Catonsville by both family and friends. Steve was a pleasure to work with and I would definitely recommend his services to others. If you want someone who will treat you with respect, not talk down to you, and even allow you a minute (hour, day, etc.) to think on it without harassing you, then Steve is your guy.The dealership itself was nice although parking can be a challenge depending on the day and time you arrive. As for the remainder of the staff, I had minimal interaction with them but when I did they were friendly.

Mazda lover- AP

Oct 11, 2016

We have just purchased a new 2016 Mazda CX-5 Grand Touring vehicle from May Farris of Heritage Mazda/Subaru and could not have asked for a better purchasing experience. May was professional, courteous, and gave us the best deal ever. This is our 3rd purchase with May Farris and she always delivers. May has earned our respect and has gained a customer for life. We strongly advise anyone looking to purchase a vehicle to look up May Farris at Heritage Mazda/Subaru, she will welcome you with open arms and provide a non-stressful and positive buying experience.

rene21784

Oct 11, 2016

While waiting for our Forester to get an oil change, we exchanged pleasantries with May Farris, whom sold us the car. She asked if we had questions about anything, and I said I've been wondering about pricing for an Outback, and would it be about the same as our current monthly payment. She said "let me check". Well I knew there was no way we could get a fully loaded Outback at approximately the same monthly payment. Let me tell you that we absolutely love our new Outback! And we love May Farris! There is no one else we will ever buy from, and no other dealership will do.

Mac_Subaru

Oct 7, 2016

We love our new Subaru Forester plus we got it from our favorite dealership & sales person; Steve Sherman. They are very curtious and the sales people are very knowledgeable of their vehicles.Plus, best service for your Subaru.Mac

Seonolfi0

Oct 5, 2016

Overall great experience. I worked with Kevin James and he was a delight the entire time. Would recommend for friends and family. Also got a very good price on my new Subaru.

ronald edwin

Oct 1, 2016

I enjoy my encounter with May. She was extremely helpful in facilitating the sale of the car. She even follwed up with me afterwards to see if i was still enjoying it.

JPWrx17

Sep 30, 2016

This is my third purchase from Heritage. May Ferris is awesome to deal with. She truly cares that you get the best deal and provides a car buying experience everyone should have. Will be coming back here for years to come! Highly recommended!!!

subaru22

Sep 30, 2016

This is the second car that I have purchase from Heritage and the third in my family (my father also purchase a car from this dealership). I recently moved back to the east coast and although there are Subaru dealerships much closer to me, I drove the 300 miles home to this one on purpose. I negotiated a price before I made the trip up and they were true to their word. On the morning of my appointment I showed up, looked at the car with all the factory installed options, signed all the paperwork, and was back home in 90 minutes. Ms. May was professional and a pleasure to work with during this process. Could not recommend this dealership more for anyone who just wants to have an easy, straightforward car buying experience.

LAM

Sep 29, 2016

Everyone who I came in contact with was professional and extremely proficient at their job. I felt like everyone wanted me to have the best service and get exactly what I wanted. I can't say enough about the atmosphere of the dealership and the people in it. It was a very pleasurable experience and I would definitely recommend it to others.

LW

Sep 28, 2016

Great customer service and price. I would recommend this sales department to anyone looking to buy a Subaru. They are knowledgeable and friendly. Thanks for helping me out.

Engine Ka-plow

Sep 25, 2016

This dealership did my oils change and they did not put the plug back on correctly on my 15 month old 2015 Subaru Forester and the engine blew up. I know nothing about cars. I was driving on the highway going approximately 65 mph when the car engine choked a bit and plumes of black smoke came out of the back of the car. My 5 and 3 year old were in the vehicle. I panicked because I thought the car was on fire. This was a frightening situation. I didn't know what was wrong. When the tow truck driver came and lifted the car, I asked him to check under the car. Within 20 seconds he said, "your oil plug is gone". I wiggled my way under the car and took pictures. Oil plug was gone, the entire bottom of the car was covered in oil including the back of the car. Instead of taking apart the engine to see what damages were done, they hooked the car up to a machine and tested the engine pressure (PSI) at different RPMs. Dealing with Chris Maloney is also another story. He and my service agent Jennifer kept saying "let us help you". Do not tell an angry customer that when you messed up. You are not helping me! You are responsible for fixing the damage you guys caused! And when I brought my ruined car in, Chris told me "if we find that we did something wrong, if we find that the engine needs to be replaced, if, if, if"!! Nice way of trying to cover you ass. But honestly, the fault was with the service and I probably would have reacted different if some sort of apologies and good faith words were provided to acknowledge the error and make me feel as though that you will be covering me for your mistake. In addition, telling me that the person who preformed my oil change was terminated doesn't make me happy. It isn't justification for me. He relied on that income. Maybe he had a family? And if he did have performance issues, why wasn't anyone checking his work? What are your procedures so that these types of simple mistakes do not happen? Also, when I got my loaner, it was mentioned to me to bring back the loaner with a full tank a gas... Until I gave her the "look".. Like really? Mess up my oil change and tell me that I have to fill up the loaner car tank. Excellent customer service. What was offered. The service department offered an extended 100k warranty which I already had on my vehicle when I purchased the car. I already have the extended warranty. So, what now?! I refuse to drive my kids in a car with a messed up engine. Who knows what the extent of the damage is when you just test PSI? I called a few mechanics and they also said that the engine needs to be taken apart to assess the damage. Most likely engine does need to be replaced. Still haven't received an apology. Do not take your car here to get services. I looked up the ratings and it's low. A huge change needs to be made for both mechanical and customer service. Bunch of clowns are working on the car. They don't care. And will it do what is right by the victim. In addition, they have insurance to cover these mistakes. But it's the consumer that gets dinged. I have spoken to a couple lawyers and I would most likely win in arbitration. If you made it this far, you deserve a cookie. If you do decide to take your car here, beware. This probably will not happen again, maybe it will, but this is how I felt about the ordeal. Just a huge menace and a headache! I want a service dealership that cares about their customers and experience.

Engine Ka-plow

Sep 24, 2016

My car buying situation was a little different. I wasn't in the market for a new car because the Service department at this dealership did not place the oil plug back in and the car's engine blew up as I drove down the highway with my 2 small children. I believed the car was on fire from all the smoke. The service department did not really do much to replace the engine and offered me an extended power train warranty which I already had on the vehicle. I refused to drive away with a car that had a blown engine. So, who came to clean up the mess? Sales. Honestly, trading in and negotiating is always a pain in the xxx. But in the end, I ended up with a 2017 forester for trading in my 2015. I lost $3,000 which totals to $200 a month for 15 months. May Farris was the sales consultant and Shawn was the sales manager. I liked May. She was empathetic to my issue and so was Shawn. I wasn't easy to deal with because I was so angry to how I was treated and because of what happened to my car. Also, Kirk Patel completed my finance paperwork and my tags. I am sure that they are glad it's over. Because I am. I am giving the sales experience a 5 -- I would not say 5 because I shut down completely negotiating the offer. But I wouldn't have been in this situation of the service department didn't mess up my oil change. :/

All in the family

Sep 20, 2016

May Farris helped me choose the right vehicle, took me out on 2-3 test drives, answered my questions, and negotiated a fair price. She was pleasant, attentive, knowledgeable, patient and low key. My wife commented to me that she liked that Ms. Farris wasn't pushy or aggressive. The manager greeted and thanked us, and the financial person efficiently did the paperwork, went over some options, and finalized the sale. All were very professional and helpful. I've enjoyed my new car for about a week now and everything seems to be working fine, but it will take me months to figure out all the bells, whistles, and adjustments. May has invited me back anytime for further help or instructions. I had been a Nissan customer since 1984, but my daughter recommended Subaru. Afterwards, I found out that coincidentally, she had bought her Legacy from May Farris in 2013! I hope that my use of the service department in the future will also be a positive experience.

brijlax4

Sep 19, 2016

I came to the dealership to look at and/or test drive the new 2017 outback 2.5i touring model. I didn't have an appointment; however, Ms. May came up to my parents and I and helped us out. She was able to the locate one of those outback (in particular the black exterior) that was on the lot. The test drive was awesome. I ended up getting the brilliant brown exterior (which arrived a few days after my initial visit). Even though, I paid a little more than I had planned, but overall I am very satisfied with my purchase.

Leslie F.

Sep 19, 2016

May Farris was my salesperson. I could not have been more pleased. She was extremely knowledgeable, personable and extremely patient. She did not pressure me into a decision and let me take my time while contemplating which car I was going to purchase. The only reason I purchased from Hetitage Subaru was because of May. I would recommend her to any of my friends or colleagues. Purchasing a car is stressful enough, May made this purchase exciting and relaxing. Thank you so much May!!!!

Dennis A.

Sep 18, 2016

Because we bought several new cars from Stephen Sherman, we went back to Heritage to ask him to help us find a used car. As always, he took the time to explains all the features on several cars and answered all our questions so we could make the right choice for us. We decided on a Crosstrek. He went above and beyond to find us the right car and in the color we wanted. The day after we took the car home, he followed-up with a phone call to ensure we had no questions concerning the car. The experience of buying a used car was just as great as buying a new car. Thank you Stephen for making our experience another great one.

Mary Ellen

Sep 18, 2016

I took my 2015 Subaru in because of a recall. My car was working just fine but they needed to keep it for the better part of a week because they apparently blew several fuses in the process of replacing an ignition relay and destroyed the BIU. When I picked it up, they hadn't put the car back together completely. They had left parts in the cupholder (there are still 2 screws in there). Now, I have no seat belt alarm for the driver's side and the passenger seat belt light and air bag light remain on. The service manager didn't really seem interested in the poor quality of the service he was providing. All he did was apologize. My advice: don't have your car repaired at this dealership.

damon68

Sep 15, 2016

I had an excellent experience with Heritage Subaru in Catonsville. I was looking for a Subaru Impreza hatchback and found the one I wanted. I met and worked with May Farris who was very kind, helpful, knowledgeable, and answered all of my questions. I paid a little more than I had planned, but overall I am very satisfied with my purchase.

20024081

Sep 11, 2016

Hello, my name is Julio Loyola, and I recently bought my new Forester Limited edition 2017, and let me tell you that the sales agent was super proffesional and was very clear regarding all the details that I required for my forester such as navigation system, leather seats, the color, the internet price, the driving test, and the most important was the financing. He had patience to explain me each detail of the car, and left me know, on time, the financing process. I highly recomend to Mr. Kevin James if you are thinking to buy your new Forester. He can find the best option according to your demands for the BEST PRICE!

Monnie

Sep 9, 2016

Great team! Have worked with them for years. This purchase was quite complex. The whole team worked together to get us into our 5th Subaru.

phyldoug

Sep 9, 2016

We recently came in to look at a crostrek or impreza used. Our salesman steve sherman was extremely helpful in looking at any vehicle we chose and let us take a test drive. We debated on new verses used. He was very patient and helpful in answering any questions we had. We decidedon a new crostrek. He took the time to go over all the features and answer any more questions. We arrived at 11 am and left very happy with our new subaru at 6 pm. It was a long day put very pleasant. Thanks for great service with our purchase. Phyllis douglass.

Ann Meany

Sep 8, 2016

Usually I dread buying a new car but Steve Sherman made it pretty painless and almost fun. Everyone at the dealership was friendly and professional, especially Kirk Patel in Finance. The personal attention from first visit to new car delivery was very much appreciated.

Diana

Sep 8, 2016

The best of the best is none other than May Farris. This is the 2nd Subaru Forester she sold me and this was by far the best experience I have had yet. May was patient, knowledgable, a listener and she gave me a great deal! When I needed her after the sale, she made herself available to me. I would highly recommend her if you want the best sales experience. See May!

LYNN GLEASON

Sep 7, 2016

May Farris was kind and helpful as I chose to leave my older Outback for a new Forester. The process was relatively quick and painless.

Newcar

Sep 7, 2016

I had the easiest car buying experience ever. My salesman Jorden Edwards was the best. I am visually impaired. (No I did not test drive the cars) my husband was with me. He was so kind and explained things about the cars clearly and made sure I understood as well as my husband. It was great. Other places we went treated me like I did not exist. They would ignore me becuase it is obvious I will not be driving. This dealership treated me the way they would treat anyone. There pricing was fair, they gave you time to consider, they were not pushy and most of all they did not try to sell things you did not want. It was great I recommend this dealership and I recommend asking for Jorden Edwards by name.

John H

Sep 3, 2016

It was a smooth stress free car buying experience. The dealership was busy but the manager found someone to help me with my purchase so I didn't have to wait long. Mr. Applegarth was my salesman he was very professional and made purchase smooth from beginning to end. I will recommend him to my friends and family. Then once I was ready to leave Mr. Sherman explained everything About my new Subaru and service in great detail. Heritage Subaru of Catonsville will be my dealership now.

louMD

Aug 31, 2016

Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery processes.

cmcarb

Aug 30, 2016

I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by the Sales Manager Lola first thing the next morning. She arranged for me work with May as my sales associate. May confirmed the vehicle was in stock and was available for test drive and/or purchase. I told her when I'd be there and she confirmed she'd see me as soon as I arrived.Once I arrived, she was finishing up with another client but pointed me in the direction of the vehicle that she had had retrieved around front for me to view. It was 100% what I wanted! Moments later, she finished with that client and she asked if I wanted to test drive but I didn't need to because I had already test driven it 2x at another dealership. I asked her if we could get it to a certain price, I'd sign the deal (I had done my research and was ready to buy!) She took the offer to her mgr and they agreed to it. We started the process of the paperwork and I was out the door in my new Subaru within 2 hours, which was GREAT for a busy, end-of-month Saturday! Everyone in the dealership was friendly and pleasant (including CJ who did my ppwk with me). I also had my young son with me and they were great entertaining him, being patient with him and giving him fun little things to play with.When we were all done, May gave me hug and my son and I were off in our new car! BUT IT DOESN'T END THERE! In the transaction, I traded in my old car and thought I had cleaned it out thoroughly. Only after I got back home to VA did I realize I left my office garage parking card in the center console of my old car. DOH! I needed it to get into my office garage and would incur a fee to replace it. I emailed May at the dealership the next day and described the item and asked them to go see if she could find it. Since I don't live in the area, I didn't have the luxury of going back to the dealership easily. May emailed me back and found my card and sent me my card!! Fantastic service!!

Newjack33

Aug 26, 2016

Matt N. sold me my first brand new car. He was very friendly and helpful. When showing me the new car he was very thorough when showing me all the bells and whistles. I would recommend him to anyone looking to buy a new Subaru.

Customer with Eyesight

Aug 24, 2016

I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recommend this dealership and May to a friend.

kenzie

Aug 22, 2016

Last week my brother-in-law purchased a 2016 Subaru Impreza from Steve Sherman. I recommended Steve because I had purchased my 2015 Subaru Legacy from him. Steve explained everything to us from the price of the vehicle and financing to the operational features and other products that were offered. In the time that I have had my car whenever I had any questions Steve was right there to answer them and has been wonderful also to my brother-in-law, Wayne. Wayne was extremely pleased with his experience with Steve.I must add also that my service experiences with my Subaru have also been very good.Joy and Wayne

Mike b

Aug 22, 2016

I drove from Pittsburgh pa to Baltimore to buy a used Subaru Forester touring. I have bought a lot of cars locally and over the Internet. This dealer was a pleasure to deal with. They kept their word on a deal that was done over the Internet. I would do business with them again. It was worth the drive to get exactly what I wanted. If you go you want to deal with May Ferris. She was a great sales person.

Happybuyer

Aug 20, 2016

Kevin James made our car buying experience pleasurable! He is honest, up front and easy to deal with. He was always quick to respond and follow up. He was thorough and respectful. We highly recommend working with Russel Subaru in particular Kevin James.

LH, Samantha

Aug 20, 2016

I want to thank my Sales Specialist, May Farris, for her exceptional service and easing my stress of investing in a Subaru Crosstrek. It was time to part with my beloved 2002 Outback Impreza, which served me well. She was thoughtful, listened to my needs and made sure that they were met. Her follow through and commitment let me know that I made the right choice. Ms. Farris and the entire team at Russel Subaru worked to ensure that my experience was a great one and for that I am grateful and extremely pleased with my new Crosstrek .

MG

Aug 20, 2016

May and Kevin treated me with a lot of respect, being up front with price, and went the extra mile to earn my business. I showed up around 8 pm to complete purchase and delivery. Even though May was handling other customers, she, CJ, the business manager who handled the transaction paperwork, and those that prepared the vehicle for delivery got me on the road fairly quickly. I have purchased several vehicles and that was one of the quickest, smoothest deliveries I have experienced.

Niz

Aug 20, 2016

Every question was answered with clarity and patience. Our overall experience was exciting, comfortable and thorough. Every employee we asked a question to was helpful and insightful. Thank you so much for making our first experience purchasing a Subaru successful!

robcrk

Aug 20, 2016

Steve Sherman was a pleasure to work with from beginning to happy ending of our car buying experience. This was our first Subaru (2016 Crosstrek) and Steve was patient and engaging as we worked through our options. When we settled on the car we wanted, it was not in Russel's inventory, so Steve traveled to NJ to get the car we wanted and had it for us the next day.

David An

Aug 17, 2016

The salesperson was very great. She helped me choose the right options along with the manager getting me approved on different options. Also, very helpful on the lease return.

foresterguy

Aug 15, 2016

Hard to imagine that it has been over 8 years (and 130K+ miles) since I bought my first Forester from Steve Sherman at Russel Subaru. My new 2017 Forester was ready and waiting at the delivery appointment ... the paperwork for any car purchase is extensive, but the staff made it simple.

Noway123

Aug 13, 2016

Customer service is poor, lazy and unresponsive. Took 5 weeks to get a part and complete repair. Left a pristine car absolutely dirty and greasy with hand prints and footprints on interior leather. Called for Manager to give feedback leaving a detailed message. Never bothered to respond. Will not return.

jjoshi44

Aug 12, 2016

Buying a car is always a very stressful experience apart from being a big financial commitment there is always buyers remorse did I get a fair deal. I was forced to look for a new car having been rear ended badly just a week ago. I did my basic research True cars; KBB; Edmunds etc. and contacted the nearest car dealer in my area was referred to work with Ms. May Farris. From the moment I walked into the showroom she put me at ease. She explained the differences between the Forester and Outback as I had narrowed my choice down to those two models. Once we agreed Outback was the preferred model she walked me thru the very different features within the Outback covered all kinds of information on build of the wagon; interior features; safety gadgets and different trim levels and what they meant for me. She offered a test drive and ensured I used some of the great features like lane change warning; blind spot monitoring; automatic brake system etc.Once we were back at the showroom she was very patient with me no hard sales tactics; she scanned other locations and found me the car with exact specs that I was looking for. At the last minute I changed my mind and requested a car with additional features again she was very responsive and had no problem crunching the numbers again luckily she found a car in their lot. I never met the manager throughout the sale process I was so glad we never went back and forth on the price. At the end of the process she introduced me to her manager Mr. Kevin Engle. He assured me that they dont believe in haggling with customers in all my years of buying new/old cars this was the first time I never had to meet the Sales Manager and plea for a better price. That made me feel so much better coming out of a car accident barely a week ago -- where I lost my previous car for no fault of mine. The Business Manager was Kirk Patel very pleasant to work again he did not hard sell any of protection plans; warranty yet was assertive as to what Subaru recommends among the so many options. He was very flexible to work with on the financing options, down payments etc.May is extremely knowledgeably about Subaru corporation and its cars. She is very approachable, takes time to explain everything; reassures you at every step are you happy; do you have any questions; what else can I do for you. Hope to be back at the dealer for servicing soon and am praying I dont have to seek another car anytime soon but if I ever need to then I know where to begin Russell Subaru in the safe hands of May, Kevin and team.Note - this dealer's location is very deceptive -- they share a building with Mazda and I was wondering would they have a good number of new cars to sell -- I was very surprised to see they have a huge parking lot of new/certified car inventory at the back of the showroom -- May had to drive me in a car to get to the model car we had shortlisted. It was like being in a Walmart parking lot.PS -- I was not paid for this review!!!

edjudy26

Aug 9, 2016

The most pleasant experience from Sales to Management to Service. Very knowledgeable, friendly and helpful in all areas. We highly recommend this dealership to everyone.

JP4L

Aug 6, 2016

May Farris was outstanding. She answered all our questions thoroughly and with significant depth of knowledge. She and her manager Shaun also developed creative ways of meeting our constraints. I highly recommend May as a sales rep.

Love Buying Cars

Aug 5, 2016

all I can say is that I have bought a lot of cars over the years and this transaction was a pleasure. The car price was great and the trade price was more than I expected. And May handled everything perfectly.

Evan Dvorkin

Aug 3, 2016

Steve is one of the best car salesman around! Everything was calm and easy! He worked with my girlfriend and I over the course of a month and helped with every last thing.

Brian H

Jul 28, 2016

I really enjoyed my experience at Russel Subaru. Steve Sherman was very knowledgeable and friendly. I could not have asked for a better person to help find a new car. If you are interested in a Subaru or Mazda, go see Steve Sherman.

Khuntzberry

Jul 26, 2016

Great experience with Russell Subaru. Steve Sherman was the best! Would definitely buy another car with this dealership. I will spread the word that this is the place to buy a car.

jkriss123

Jul 25, 2016

Overall I had a great car purchasing experience with Russel Subaru and May Farris. May was incredibly helpful and was quick to reply in email (which I very much appreciated since it is much easier for me to communicate via email). I wanted a specific model that was a 5 speed manual transmission and the dealership was very active about finding one and alerting me when it came in. All in all I left the lot with the exact car I wanted at a very fair price. I will definitely return to Russel Subaru in the future and would recommend the dealership to friends and family.

Lois

Jul 22, 2016

I recently purchased a Subaru Legacy. Kevin James made buying this car an enjoyable experience. He is very knowledgeable and helpful. I feel confident that any issues or questions I have about the car will be well received and answered by Kevin. Thank you Kevin, I love my car.

Mariangpc

Jul 22, 2016

We shopped at four different Subaru dealerships. Many of that salesmen could not explain the different package/options as they just didn't seem to know their stuff. Before purchasing, we negotiated the prices with the other dealerships. Russel matched the lowest price we got. I worked with Jason Brooks over the phone on several occasions and he was always helpful and timely in answering my questions. When we got to the dealership, May Farris knew the answer to every one of our questions. She walked us through the number of options we could get with each car, and was able to get us a car that had the ideal options and packages for our family. She is the most knowledgeable and kind person we have ever bought a car from. I would buy a car from her because she is open and honest and not at all pushy. We had a fantastic experience!

Patty

Jul 21, 2016

This is the second time in my 62 year life I have written a bad recommendation. My 5 year old outback started last weekend the check engine light started flashing, brake light, traction control lights all flashing came. Towed to mechanic who contacted subaru and reported Sub Service program upgrade WVU-31 was needed cost about $250. because I have an extended warrenty, gold Plus extended coverage took to Russell Suburu , where car was purchased, with all information. I must say that everyone at Russell was very pleasant to work with, friendly and seemed very interested in my being happy with the service .Today Russell charged me $80. to check engine codes, Russel refused refused the software upgrade because "it was "not needed" and said the check fee was not covered under warranty. Even with supporting documentation from Subaru explaning this was the problem and it was occuring frequently in alot of subarus they refused to upgrade. I am not that worried about the fee but I will not be able to enjoy my vacation because I am worried about the car. I have never used my warranty, I have only been to the subaru service once when I had to go for new car service. I will now have to seek out another subaru repair service that may be able to help me or pay for the upgrade myself. Shame on you.

JT

Jul 20, 2016

HORRIBLE TEST DRIVE EXPERIENCEI scheduled a test drive for today with the internet sales manager. I had emailed him several times over the last week and specified very clearly the model I was interested in. When I arrived, I met him, who arranged for a rep to set up the test drive. We sat down at the representative's desk, who informed us that no cars of that particular trim were available for test drive. He asked me whether or not I'd be interested in test driving a different trim and I said, "No," since as a buyer, I'd like to know exactly what I will be buying.He then said he would "go back into the key box" and see if he could find me a model of the same trim on the lot. He indicated that he had a model with the same trim (waving the keys at us) and that he'd be back with the car. 10 minutes later, he walks into the manager's office and engages in a heated discusson with the manager.The manager (I believe his name was Don) walks out and says, "The last model with that trim rolled out last night. We have another model here that is in the shop getting scrapes on the bumper fixed. My question to you is what kind of equipment are you looking to get for this vehicle?"I replied that I wanted to drive the trim that I had requested (Subaru Outback Limited) and that it was clear to me that no such trim was available at the dealership. I also politely expressed my frustration that Jason had arranged a test drive without checking to see whether there would be Subarus of the same trim on the lot. I told the manager that I felt as if my time were completely wasted.The manager, without a beat, said that my time was not wasted - he did not acknowledge my frustration in any way, and not once did he say "I'm sorry that the trim you requested is not available for a test drive today." Message to Russel Subaru: If you schedule a test drive with a customer in advance - and the customer specifies the make, model and trim of what he/she wants to buy - then make sure you have that trim available when the customer comes in to do the test drive. If you don't have the trim available, APOLOGIZE and reschedule. The Subaru manager I dealt with today needs to learn two words - "I'm sorry."I bought my first Subaru at Russel 10 years ago - and it will now be the last Subaru I buy from Russel.

brianlow64

Jul 18, 2016

This was my second vehicle purchase from this dealership. May is awesome to do business with. I highly recommend this dealership. You won't be disappointed.

Robin61

Jul 17, 2016

May Farris and CJ Jefferson are fabulous. They are 20s on a scale of 1-10. The experience was great and I felt appreciated and cared for. The customer service May provides is outstanding. She is the best, and I will definitely purchase my next care from her. Thank you, May.

Steve B.

Jul 15, 2016

I dealt with May Farris when shopping for my new Subaru wrx sti. She made the buying experience very easy. Agreed on a price thru email and met up in person to finalize the order. Was nice to see someone who was as friendly and helpful as she was compared to the other dealers when shopping for this hard to get car.

Vieyrna Mack

Jul 14, 2016

My experience with sales proffesional, May Ferris, was wonderful. As a femalte senior buyin bj g a car on my own for uthe first time, I had many questions and concerns , and May was so patient and explained all aspects of the cars features to my satisfaction. Her no nonsense communication skills put me at ease, and made yr he purchase a good experience.

Philip L

Jul 13, 2016

Came in expecting disappointment due to experiences at other dealerships, left happily with a new car. Mr Yong Lee was professional and friendly, never pushing us to make a choice. Besides giving us a great deal, he paid great attention to detail, making the shopping process a breeze. Kudos to Mr Lee.

Patty P

Jul 11, 2016

We were there last weekend and purchased a new Subaru. Steve Sherman helped us and the whole experience went smoothly. We knew the price others had paid for the vehicle and we knew how much our trade-in was worth. We were happy with how professional and knowledgeable Steve was. No games, no haggling. We will recommend him to friends and family.

elizabeth,legacy

Jul 9, 2016

Mr Lee, the sales consultant, was extremely helpful. He was not pushy, He took his time to explain the features in the car. He made us understand the kind of car we were buying. We highly recommend Mr Lee to anyone

David Asendorf

Jul 8, 2016

Our salesperson, May, was polite, efficient and helped us get the car we wanted. May was a real pleasure to work with. We highly recommend the entire organization.

Salvacion Reyes

Jul 8, 2016

It is our first time in this dealership and our first time to buy an Impreza. We are really pleased with their fast and hassle free service. Our Sales Consultant May Farris is very efficient. Sales Manager Kevin Engle and Business Manager C.J. Jefferson are both accommodating and helpful. We highly recommend this dealership.

Mark11

Jul 6, 2016

I recently bought a new Outback from Russel Subaru in Catonsville and the entire process was wonderful. Kevin James our salesman was great to work with. He really takes pride in his work. I couldn't recommend him more. I would absolutely recommend Kevin and Russel Subaru any day.

walt105

Jul 3, 2016

On June 30, 1016, I arrived at Russel Auto Imports for the purpose of viewing and test driving a Subaru Outback. As I and a friend walked from the parking lot, we were met by Salesman Steve Sherman who escorted us to the Subaru Auto Lot. As we were walking around, Steve explain the various aspects and the different capabilities of each of the vehicles I inquired about. I eventually found and test drove a Subaru Forester, which I subsequently purchased.I found my automobile purchasing experience at Russel Subaru to be exceptional. Particularly, I found my interaction with Salesman Steve Sherman, [ What a Salesman!], to be a pleasant experience. He made my decision to purchase my vehicle easy and an enjoyable process. Please thank Mr Sherman and all the other Russel Subaru personnel who made my vehicle purchasing a rewarding experience.

Enjoying My Crosstrek!

Jul 2, 2016

Recently I purchased a Subaru and the sales team that assisted me were terrific. The entire process was hassle free and overall I appreciate the honesty and assistance that was demonstrated throughout the purchase process! Nick Barnes was my salesman and he was great! Kevin the sales manager was extremely helpful as well! CJ in the finance department is very honest and forthright. Overall purchasing from the Subaru team at Russell was welcoming and I definitely would buy from them again!

SeanPWRX

Jul 2, 2016

Another great experience at Russel Subaru! I have just purchased second Subaru from the same dealer and the same sales rep, Mr. Lee. Mainly I went back here just because of the first experience with Mr. Lee was quite awesome when I got my first subaru from him. And this second time was another awesome experience with him, not only he gave me the best of best deal but also without a hesitation he found me a vehicle exactly what I wanted. It was very pleasure time dealing with him. He would do best he can do to satisfy you and make you feel comfortable whatsoever. I will not hesitate a second to come back to him and deal with him. Also I have been recommending him to all of my friends.

Kblizz00

Jul 1, 2016

Ms. May Farris worked so hard to find me the right Subaru. She has such a pleasant, warm demeanor and she never pressured me once (I dread car shopping and was harassed by other dealerships in the past). She helped me see the value in what I was purchasing and was so sweet and helpful. I bought a 16 forester and am falling more in love every mile I drive. CJ Jefferson helped me in the finance department and was very jovial and patient as he explained some further warranties and insurance. I had plenty of questions he answered with ease. Kevin Engle, the manager sure runs a tight ship, he helped expedite my car buying process and was checking in every so often to make sure I was happy and taken care of. I AM SO PLEASED WITH RUSSEL SUBARU!!

Lisapappano

Jul 1, 2016

The staff was accommodating, competent and friendly, making the process easy. May and David got me the car/color I preferred at a great price!

Todd

Jul 1, 2016

I'm from Pittsburgh PA but I needed to buy a car for my daughter in Baltimore. I found the car I wanted on their web site and called. The service was wonderful. We made an appointment over the phone. They got the car ready. May Farris took ALL the time we needed to drive and learn about the car. We got the deal done in a couple of hours after I drove down. These people are VERY good and VERY customer oriented. I would highly recommend them to anyone.

Matty

Jun 30, 2016

Took Outback in for service and came away with a new Legacy. We had dealt with May previously and found her friendly and efficient. She immediately understood our needs and we're thrilled with the deal we were given.

Pheff

Jun 30, 2016

Bought my first Forester three years ago from May and when I was looking to trade-in went right back to see her at Russel Subaru. I find May to be a straight shooter with the negotiation process - not all the games you find with other sales people. I did my research and knew what I wanted and believe that I got a fair price on my new Forester. She was very responsive to my concerns and questions and gave a more than fair price on my 2013 Forester.I would recommend May to anyone looking for a car - you won't be disappointed.

SatisfiedEC

Jun 30, 2016

Steve Sherman and the team at Russel Subaru have made loyal customers of our family for almost 20 years. They have earned our trust as repeat customers.

Emmbee

Jun 29, 2016

We bought a brand new legacy, which unfortunately had a minor body issue. How and who caused the issue remains unknown, but the dealership took the responsibility to fix it. I don't think many other dealers would have done going above and beyond.

Samer

Jun 26, 2016

We bought a Subaru Forrester from Russell Subara/Mazda. Our sales rep was Nick Barnes. He was excellent. We brought in a printout from the internet for the specific car we wanted. He brought it out and took me, then my wife, on a test drive and answered all our questions. He didn't rush us nor did he try to steer us towards something more expensive. He was respectful and courteous and was pleasantly playful with our 5 year old. He offered a paint and upholstery service for the car but we said we were not interested and he didn't bring it up again. It's a great place to buy a car, and when you go there just ask for Nick.

Happycustomer

Jun 25, 2016

Our sales rep, Yong Lee, was helpful, knowledgable, friendly and professional. I would definitely recommend him to my friends. We love our new Subaru Outback!

ebasafa

Jun 24, 2016

Steve Sherman guided us kindly through the purchase process down to explaining the individual buttons and controls in the car. He is very professional and friendly as are the rest of their staff. Highly recommended Subaru dealer.

NjToMd

Jun 24, 2016

I'm a reasonable guy and I wanted to purchase a car from this dealer but I went to Herb Gordon instead. Here is why. I had to deal with 3 different sales representatives because none of them was able to communicate with me in timely manner. If I ask questions I expect answers but what do they do? They ask me same questions over and over again. I hate to leave a bad review but they need to do something about their lack of communication.I emailed the general manager and the sales managers about my poor experience with their sales representatives but I get no reply from them. That shows a lot of respect for customers.

Gray Lady

Jun 20, 2016

My car was stolen last month and my sister recommended that I contact Frank Tilghman at Russell Subaru to take a test drive. I explained the situation to him and he was very gracious and took me on a test drive knowing that there was no way I could buy the car at that time. He explained every part of the car and the options. He took his time on the busiest car buying day of the week. When I was ready to buy, Frank was on vacation, so I explained my situation to the Sales Manager and he was fabulous! I told him exactly what I wanted and it was there waiting for me when I arrived that evening. I then worked with May Farris, who again was very gracious even though we were really Frank's customers. She treated us like her own!I love my new car!

Markdaddyo43

Jun 17, 2016

Russel is a clean small hometown feeling facility, Everyone says hello and tries to get to know your name. The pricing is clear and the first offer is always the best, no games. I was fortunate enough to have run right into May Farris when I entered the showroom. Told her the car of my interest and she was the most gracious host and a extremely knowledgeable product presentor. You can tell she really loves people and equally loves the brand she sells. Can't wait to stop back and say hello, Oh yea, that free lifetime carwash deal might just bring me back often...You have the greatest coffee also...I will get the donuts.

John

Jun 14, 2016

The overall experience at Russell was outstanding. May (sales representative) was very friendly and knowledgable. This is the fourth vehicle that we have purchased from this dealership and will buy from them again.

1100BoothStr

Jun 13, 2016

Worked with Steve Sherman at Russel Subaru. He provided customized service to meet my personality and driving needs. Very knowledgeable, timely, and appropriately enthusiastic. Strongly recommend Steve and his dealership manner also was very engaging without being overbearing. No drawbacks at all to date.

Robin

Jun 9, 2016

I believe it takes several things to be in place before you buy a car. Finding the right type of car for your needs, cost is always a major consideration, and the right salesperson/dealership. You know what I meanif the salesperson is too pushy or insincere you just want to leave. Then you are annoyed because you were really interested in a car on that dealer's lot. At Russel Subaru my experience was the perfect mixquality car, good price, and great salesperson. Steve Sherman is undemanding, informative and made the car process less daunting. I will recommend Steve and Russel Subaru to my family, friends, and anyone who is looking for a car.

Tom

Jun 8, 2016

Steve was very pleasant to work with. He is very knowledgeable of the Subaru Crosstrek, also he was very courteous. I will recommend Steve to my family and my friends.

ITran

Jun 1, 2016

A shout out to Kevin James! Ask for him when you have a need for a new Subaru. He's excellent to work with, and will make sure to do whatever he can to earn your business. Kevin will follow up with you the next days or so to check to see how you're doing with the new car and any questions you may have. He's very responsive to your inquiries. David Gruner is helpful, but isn't responsive. I left him two messages, but didn't hear back from him. A courtesy call to customers is part of the customer service excellence.

sebastian7712

Jun 1, 2016

This is the fourth Subaru purchase for family members (and all are driven!), We would not consider buying from any other dealer. Thanks to May Farris we have been and will continue to be faithful customers.We are looking forward to our next purchase for my wife later this summer! :)

HOS

May 31, 2016

The sales lady, Ms. May Farris was very helpfull & friendly. had a great attitude and found the car that we needed and had in mind.

Jamie

May 31, 2016

May was an absolute pleasure to deal with. Her warm personality combined with her outstanding knowledge of the cars made for a wonderful buying experience. I would wholeheartedly recommend Russel Subaru and May Farris to anyone shopping for their next vehicle. I love my new Forester!

Leisha "Happy Customer"

May 31, 2016

Steve was beyond helpful through our car buying process. He took the time to explain everything to us. I am especially happy because this was our first Subaru and I had a lot of questions. Not only was he accommodating to my husband and myself, but also to our children which made the process go even smoother. We felt no pressure at all and very comfortable with our interactions with all the employees. Steve gave us a lot of suggestions on how to fully utilize the various features of our new Subaru. We had a wonderful experience and very satisfied with our decision of our purchase with Russel Automotive on Baltimore national Pike. I would not only recommenced Steve, who was an exceptional employee, but also the location.

Thisbe14

May 30, 2016

One of the best car buying experiences ever had. Steve was awesome and really knew about the cars we were looking at. Would highly recommend this dealership

Forester

May 28, 2016

May Farris exceeded all expectations! She was very professional, knowledgeable, and personable. She made the experience of buying a new car a comfortable, stress free, exciting time. She went the extra step and helped me sync my phone to the vehicle, help me set up the features that were all new to me and make sure I was comfortable before pulling off the lot. She offered to set up my first oil change and went through the owners manual explaining key points. She was wonderful to work with. I would definitely recommend her to anyone looking to buy a car!

DaveN

May 27, 2016

Bought a Subaru Forester at Russel Mazda, Subaru and VW.Nick Barnes explained many things about our new car.He was also patient with us during the test drive of the car. May Farris was also very friendly and helped explain some of the nuances of the vehicle.

Mary

May 27, 2016

From the moment we met May, we were in good hands. She was efficient and very knowledgeable with what my husband and I wanted. Certainly courteous and very professional. I highly recommend working with May Farris!

Clyde Andrews

May 25, 2016

This is not first time I have leased a car from Russell. Ms. Farris was very efficient in organizing the paper flow so the process was easy to follow, she was knowledgeable of the product, and she was very courteous in her presentation. In short a real professional..

Ann Nonymous

May 22, 2016

When my current car started acting up, I went to Russel Subaru to look at my short list of cars. Steve Sherman was very helpful - unlocking cars and answering questions - even though the dealership was very busy and I wasn't looking to purchase a car that weekend. When I was ready to test drive cars, he was great about finding me cars to drive (I was originally looking at the Forester and Crosstrek and particularly wanted a manual transmission). When I decided on a WRX, he found one with exactly the features and color I wanted. The dealership matched, and eventually beat, the price from neighboring dealerships. I would definitely recommend this dealership.

JKL

May 22, 2016

Where to begin. This is not the first time my wife and I purchased a car from Russel. We've added our third vehicle to our family. Only high praises come from us in purchasing our new 2016 Legacy 3.6R. Steve "The Shermanator" Sherman ordered and delivered the car we requested down to every option, in a timely matter, and at an excellent price. Every person we consulted with was also courteous and helpful. No hassle! I'll keep coming back for future purchases and continued vehicle service.

jneri

May 18, 2016

Frank is professional and knowledgeable when it comes to Subaru. He helped me purchase my first car and get a good rate. I would do business with him again. He made my overall experience a great one. If you're reading this Frank, thanks again!

pjseraf

May 17, 2016

I got the exact Outback I ordered with all the accessories I requested in a timely matter. This car was a factory order due to the color I selected. My sales person Steve Sherman didn't pressure us for a sale. He was easy to deal with. So far after 3 months the Outback is doing great.

Barbara Gamble

May 12, 2016

I'm very happy with my new Subaru Forrester. The salesman, Steve Sherman, was great to work with. He found the car I wanted in the color I wanted. No pressure sales in a friendly environment.

John

May 11, 2016

Had problems from beginning, they put wrong vin number on paper work. We found out when they sent text stating your tags are dead come in so we can issue new tags. Took 3 weeks to schedule 1st oil change, then took 3 1/2 hours to do oil change. Having problems with starlink, told us they were too busy in service department to go to another dealer to have it looked at.

NickDHussin

May 11, 2016

I recently had a fantastic experience buying my WRX at Russel Subaru. I will definitely return in the future for my next Subaru. Thank you, Steve Sherman!

clara

May 6, 2016

We were very impressed with Steve's Subaru/Mazda knowledge as he helped our daughter narrow her search and got her on the road quickly after her car was totaled. As a first-time buyer, it was wonderful for her to get all her questions answered without feeling pressured.

whporter19

May 1, 2016

I wanted to take a moment to extend my incredible gratitude and praises to the staff for all of the hard work and persistence they showed with my recent extensive repairs on my car (2011 WRX). It was some challenging work as there were some complicated repairs that I feel were a result of the previous owner before I bought the vehicle used. Their technicians did excellent work and the engine runs and drives like a new car now! It is even running with better power AND fuel efficiency!Additionally, I would like to extend my highest and sincerest praises of Heather and her level of above and beyond service" that she showed to me. The job my car required was a demanding one and she went so far above any expectations I could have possibly imagined. She was so friendly, helpful, informative, and communicative throughout the entire process. I have never received a higher level of customer service in any field than I did from Heather and the technicians at this dealership. She is an incredibly valuable asset to your business and I hope she will be available to help me with all of my future needs. I will be a returning customer to Russell Subaru for as long as I live in Ellicott City, and the main reason I am so emphatic about that is because of how incredible Heather was throughout my whole experience. I cannot extend high enough praises of her and her approach to customer service.

wilsonwk

May 1, 2016

Had an excellent experience with salesman Steve Sherman. He helped me find the perfect car and was very easy to get along with. I appreciate Steve and the whole Russel crew, It was great buying a car from someone you know would have your back if you were in a pinch. Will definitely return in the future.

Chas2

Apr 28, 2016

Steve Sherman is undoubtedly the best and most congenial car salesman I have ever dealt with. When my wife and I were wandering around the Russel Suburu/Mazda lot looking for Subarus, Steve came out and took us in hand, explained the features of vehicles that were available, took us on test drives that enabled us to get a feel for the cars, and helped us determine which ones suited us best. We narrowed down the options, and decided on an Impreza Limited. We went through TRUCAR come up with the best price, which Russel honored. After we decided on the color and model, I found out Steve was tied up with another customer, so I contacted Kevin Engel, the sales manager, who we had met earlier. Kevin obligingly checked to see if what we wanted was available, and gave me the options. When we went back in the next day, the car we wanted turned out to be in Delaware, and they had sent a retired employee to pick it up and bring it back. Friday afternoon traffic delayed getting it in, so we went back and picked up the next day. Steve had it all ready for us and explained the cars features while standing out in the rain. All the good things written about Steve in the dealership reviews are true, and we were very happy with our experience at Russel Subaru.

wwildberger

Apr 26, 2016

I called Russel Subaru and was put in touch with Kevin James. I Told him what i was looking for and the Price Range he was excellent in helping to locate me exactly what i was looking for, he was very knowledgeable about all the models. At no time did he ever pressure or pushing me in a direction, he supplied me with enough information so i could make an informed decision.Kevin James is the man to look for at Russell Subaru.

JMTL

Apr 14, 2016

Great experience dealing with salesman Steve Sherman. He really made it easy to find the right car for our needs. Will definitely return in the future.

slcosta1

Apr 13, 2016

Grew up with Toyotas and Hondas but when I got our first Subaru I was hooked. Have had 4 Subarus in the last 30 years (2 in the last 2 1/2 years). We even went back to Russel Subaru and only wanted to work with Steve Sherman. He is a great salesman and it was a pleasure working with him.

Henry1024

Apr 6, 2016

By far the best car buying experience I've ever had. The salesman, Steve Sherman was outstanding. He answer all of our questions and ensured we understood. I recommend Steve to anyone looking for a great buying experience!Also, the management team was extremely easy to work with and valued out time.

K Zorn

Apr 4, 2016

Steve Sherman was very helpful and we had a great experience trading in an old Baja for a new Impreza. He kept us up to date during the 2 weeks it took to order in the car we wanted with a manual transmission.

manuel antonakas

Mar 28, 2016

Showed up for an 85,000 mile oil change at the service department of Russel Subaru on time...except that I was one week early.. When I realized my mistake and offered to leave and come back on the correct date, Service Manager Heather Wingerd told me to stay and she would fit me in. While waiting to have my oil changed, she came to tell me that the technician noticed a few problems regarding my Subaru Forester. She fully explained the cost and what could be held off until my 90,000 service. I decided to have the work done at this time. She arranged a ride back to my home. When I returned to pick up my Forester, Ms. Wingerd noticed that I had not provided her with any coupons, even though some were applicable to the work done. Noting that I had initially brought in the Forester for an oil change only, she appreciated the fact that I would not necessarily come prepared with coupons for work I was not asking to be done. She then took my total bill, worked in a few available coupons and saved me about 12% off my bill, Clearly, Ms. Wingerd went the extra step for me. This was customer service at the highest level!!!

Khandler07

Mar 27, 2016

I purchased my 2016 Subaru Crosstrek from Kevin James along with my fiance who had purchased his 2016 Mazda CX-5 at the same time. Kevin was very helpful regarding all the questions we had and was very accommodating to me, especially since the color combinations were not available for the trim I wanted for the Subaru. After a long day of going back and forth on the price of the cars, we walked away very happy customers. I can't express how thankful we are for all the help received from Kevin and his supervisors.

Themoneyshot

Mar 27, 2016

I recently purchased a car from russel and was pleasantly surprised at the experience. Usually I hate the haggling, upgrades likefire proof wax and just idle xxxxxxxx. Lola removed the majority of this( they still have to sell upgrades for spiffs ) and handed me over to Kevin James who finished the process almost painless.because I was tied up in a refi I had to order the car because I couldn't sign a loan. Lola/Kevin were able to find one locally so that as soon as the refi was finalized the car was available.Unfortunately some where along the line the second key was lost. Hopefully because of this inconvenience I hope they are willing to offer a third free. I will complete the review after the entire process is done

Car Shopper

Mar 16, 2016

My wife and I visited most of the Subaru dealerships in the Baltimore area shopping for a 2016 Outback. We found Steve Sherman and Dan Rosenfeld to be the most helpful and also the most knowledgeable. Steve was patient and answered all of our questions. He got us the car we wanted at a very fair price. I'd recommend talking to Steve and Dan to anyone looking for a new Subaru (or Mazda; they sell those too).

dkim

Mar 15, 2016

Mr. Lee was very friendly the moment I met him. I have been car shopping for a Subaru Outback 2.5i Limited, and he was able to provide a good deal compared to other Subaru dealerships. He was very kind and showed the new features that were inside the car and showed me how to maneuver and connect to all the new apps that were provided on the dashboard. It was a great purchasing experience, and I highly recommend Mr. Lee when purchasing a new Subaru for yourself. The overall experience was worth the wait, and I would come to Mr. Lee again when I decide to purchase a new car.

jthatcher05

Mar 15, 2016

I came to Russel in search of a Subaru because of the reputation they have as dependable and affordable, but I left Russel Subaru with a new car because of the assistance I received during my search. Mr. Herbert Thomas answered all my questions and gave me the room I needed to make this important decision. The whole staff was helpful and transparent. I feel like I got a good deal, and I'm looking forward to a long years of high-quality service from the dealer. Thanks!

undead

Mar 14, 2016

This is the second Subaru that I have bought from Steve Sherman. He seemingly knows everything about the cars he sells. He even was able to offer advice for how to deal with the insurance company. Everything he has told us has proved to be true.

Planny

Mar 9, 2016

We just bought our 5th car through Russel Subaru with Steve Sherman's help. Every time we come to Steve and asking him for help to find a car for us that suits our needs for the moment, he always offers us exactly what we need and offers us the best deal that we can never find at any other place. This trust is built through at least past 10 years. We always feel welcome and safe in his hands. AND we keep coming back!!!!Thanks, Steve!!!!

Dawn3816

Mar 8, 2016

This has truly been a great experience. They worked very hard to make my deal happen all while being friendly yet professional. Kevin James and Kevin Engle are the BEST!!! Would deal with them again for sure!

Professor

Mar 6, 2016

I had to keep reminding myself that Steve Sherman was working for Russel because he treated me as if we were two guys striking up a new friendship. Steve has a very high level of Emotional Intelligence and people skills exemplified by his ability to view the customer as a potential friend rather than a quick payday. During your first encounter, budget time to get to know each other - a shining example of relationship salesmanship. Steve also has a great sense of humor.He put in 110% to help me with critical issues of finding the right car when my insurance company decided my old car was worth more dead than alive. He clearly explains every step in the process and is highly supportive of his customers.I am grateful for all of his help, to my wife for referring me to Steve and I plan to send him many potential, new friends in the future. This is what a car buying experience should be.PS: Ask about joining the staff for pizza lunch on Saturdays.I found a new friend at Russel.

Busy man

Mar 2, 2016

Steve Sherman was organized and competent. There was no pressure and no games.He made the process smooth and comfortable. I would recommend Russell and, in particular, Steve, to friends and family.

E Webb

Feb 28, 2016

Kevin gave me an excellent experience with Russell Subaru. The 2012 Ford Fusion is a lovely car and a wonderful drive. The price was just right.

Carch5640

Feb 27, 2016

Steve Sherman sold my wife and I a 2016 Subaru Outback 2016 3.6r couldn't have been a better expereince.Would highly recommend Steve go anyone looking to buy.Chad Bederka

Subaruguy

Feb 27, 2016

Kevin in sales was a total professional, and this is the man that can get you into the seat of a quality Subaru rated #2 in 2016 Consumer Reports.LeJuan in the financing dept went the extra mile to match or beat my loan rate which made everything easy. In and out in a matter of 2 hrs quick and convenient.

Outback Man

Feb 26, 2016

Steve Sherman stuck with us as we negotiated a factory order of a new Outback then changed our minds about the color. He even drove to New Jersey to retrieve the model we wanted. Hat's off to him. John&Elaine

deekay1947

Feb 24, 2016

My Sales Rep, Steve Sherman was very professional and thoughtful throughout my sale visit. He worked consistently to meet my financial requirements. . Also the Financial Manager was very cooperative. I was treated like a first class customer by a First Class organization...

Brett Monje

Feb 13, 2016

Steve Sherman was super helpful in helping me figure out exactly what I wanted. When it came time to do the paper work it was super quick and very low pressure.Cant think him enough

Mike

Feb 11, 2016

Mr. Lee was friendly and aided me in making a decision on an automobile. He made a follow-up call to see if I was happy with the purchase. He called to remind me when the car was due for its first service.

Neg111

Feb 10, 2016

Today I bought my first new car in 14 years! Everyone I dealt with at Russell Subaru were great but I have to give a special shout out to salesman Steve Sherman and general manager Scott Feinstein. They treated me like royalty! I think I got a great deal and Steve gave this technology-challenged woman a great education on all the new Forester features. (Remember, the car I traded in was 14 years old!). He really knows his stuff and devoted a lot of time to me. .i was dreading the process of buying a car but i can't say enough about what a positive experience this was!

AlliK

Feb 1, 2016

I came in to test drive a Forester after comparing it to another vehicle I was considering. Steve really knew his stuff and was an absolute pleasure to work with! He was able to answer all of my questions about the Subaru itself, along with questions of how it compared to similar vehicles. He was able to not only match a deal I had from another dealership, but beat it - by a lot. I got more money for my trade in here than anywhere else, and got a great deal on the Forester itself. Steve really understood what was important to me and steered me in the right direction.

flyers28

Feb 1, 2016

This dealership was fantastic. They got us the exact car we wanted from a different location. We had a great experience with the salesman Julian Barnes. He worked with us and got us a great price on a Forester. The dealership was very personable and willing to work with you on price. For sure I will go to this dealership again when it's time to buy another subar!

cwhwrx

Jan 30, 2016

Russel Subaru is absolutely the best dealership to purchase your new Subaru from. My first interaction with Russel Subaru was three years ago and I was immediately impressed with their total commitment to customer satisfaction. Since then Ive purchased two other new Subarus and have been pleased with pricing, delivery prep and overall customer service. Steve Sherman is the sales guy that I worked with and he is outstanding. Steve takes time to ensure you fully understand the features and capabilities of the car you are purchasing, and most importantly, he follows up with you after the sale! Danny the sales manager runs a tight ship and he is always to take a few minutes with the customer directly when questions come up. In summary, after purchasing 27 new cars from 11 different dealerships over the past 40 years Russel Subaru is now my go-to dealership when it is time to purchase a new set of wheels.

Fliv

Jan 30, 2016

Looking for an all wheel drive car and dealt with Mr. Steve Sherman. He was very helpful and professional. Oh boy, he knew his stuff!

plewis224

Jan 30, 2016

Russel Subaru was really helpful with purchasing the car. They stayed late to finish the car buying experience. They also keep in touch making sure that everything is good after purchase!

Wa11iums

Jan 18, 2016

I came in with good knowledge of what I wanted and russel subaru came through and offered a good deal and the service was outstanding. We're also very informative of some nice features were available at great prices.

LuvMyOutback

Jan 16, 2016

I bought an Outback from Steve a few years ago. He was great to deal with. Got me a great deal and made the process hassle-free and painless. I always tell anyone thinking about buying a Suby to call Steve; don't bother going anywhere else. When my mom needed a new car, we went back to Steve and, once again, he was awesome. David Gruner guided us through finance and other options, getting my mom right where she wanted to be payment-wise. Kudos to Steve, David and the Russel Subaru team! We'll surely return.

Lewhaar001

Jan 7, 2016

Herb was very friendly and helpful. He worked quickly and efficiently to help us get in and out and get a great new car. David in finance was knowledgable and friendly!

philipmilman

Jan 2, 2016

Stephen did a really great job at helping me decide what was the best fit for me as I continue college up in Rochester. Not only did he give helpful suggestions, but he gave me multiple options and worked with all the specifics I wanted with my car to be. He was great at following up with my parents and I, and I really appreciated all the help.

Michael Dillon

Dec 30, 2015

Russel Subaru was great for us as first time car buyers. Steve Sherman and the team were excellent at explaining and walking us through the process and were patient with us, taking the time to explain models and options while never pushing us to buy. I would recommend this dealership for first time buyers.

LVJ

Dec 27, 2015

We worked in October with Stephen Sherman to purchase a new Subaru Outback. He also assisted us two years previously in the purchase of a Mazda 3. We have been very pleased with Stephen and the Russell staff. We do our preventive maintenance through the dealership and continue to receive great customer service.

Jules0721

Dec 24, 2015

Stephen was courteous, friendly and knowledgeable. We knew exactly what Subaru we wanted and he got it for us! He took the time to explain all the new features to us. Love my 2016 Subaru Forrester!!

Qtbloom

Dec 19, 2015

We have bought the Subaru model we have waited to purchase, and the service was very helpful from Mr. Yong Lee. The dealer was friendly and nice, and it was a nice Christmas present.

Zhuxi50

Dec 19, 2015

If you search for a new Subaru car through GEICO or AAA car search Russel Subaru always comes up with the highest price comparing to other recommended car dealers. I do not no the reason why. It was Mr. Yong Lee's enthusiasm and honesty that convinced me to purchase a 2016 Subaru Outback Premium from the Russel Subaru

12345678

Dec 8, 2015

Somehow my review disappeared... just repost it.... We worked with Mr. Yong Lee to buy our outback 2016. It was the most pleasant experience buying a car. A+++; will recommend to friend or family.

Donna

Dec 5, 2015

Today I purchased new Subaru Forester.All the staff did their jobs very well.Mr Lee, David, Steve did sales, finance , possibly best deal that I need. I'm so happy today.

Lady

Nov 26, 2015

Buying my new Subaru Outback from Russell Subaru was a breeze. Stephen Sherman is a professional and knowledgable salesman. He made the decision making process easy, and he explained all of the car's features thoroughly.

jimbocephus

Nov 24, 2015

I worked with Bettie Jackson to lease a 2016 Forrester. Bettie was super-nice and helped me find the vehicle I wanted at a lease rate in my desired range. I was coming out of a lease and wanted to find a Forrester with a manual shift before I had to return my other vehicle. Bettie found me a Forrester that fit my needs. Thanks!

awood227

Nov 23, 2015

Stephen Sherman was extremely helpful and very knowledgeable about my new Subaru Crosstrek. I had an accident in my old car and it had to be towed to the dealer for a trade in. I called Stephen and advised him that I didn't have a ride and he drove out to get me. CJ was extremely helpful and explained everything that had to do with financing the vehicle.

tombaltimore

Nov 23, 2015

Kevin was very professional and helpful. The dealership was busy the day I was in and he did a great job of attending to my needs.

Bill Marsh

Nov 17, 2015

Stephen was very professional and a pleasure to work with, and we love our new Forester. We are very please at the overall buying experience - great job Steve!!

yvonnerf

Nov 16, 2015

After doing a lot of research, I recently bought a Subaru Crosstreck and am extremely happy with it. I bought my car from Bettie Jackson and she was very helpful. This was my first Subaru and I know that will be satisfied with both my car and their service. Everyone at the dealership was very helpful and answered all. I even went in a week later and they helped me to set up the bluetooth on my car that I was having trouble with.

videorob

Nov 2, 2015

i bought my car from steve sherman. i bought my last 5 cars from steve. he treats me great. i highly recommend him. thank you steve!!!!

KBC1234

Oct 27, 2015

I just bought a 2016 Outback. Mr. Yong Lee and Danny Rosenfeld made the whole process seem-less and enjoyable. They are professional and really easy to work with.

gregv

Oct 26, 2015

Our 12th Subaru and 6th from Russel. Steve Sherman is outstanding! He is the consummate professional and a genuine guy, and he makes all this easy and a pleasure. Thanks Steve and go Subaru!

newgraduate

Oct 26, 2015

I highly recommend Steve Sherman. I was told him what I was looking for and what I could pay and found me the perfect car! There was no pressure.

Jamie M

Oct 21, 2015

My fiance and I just purchased our first Subaru from Mr. Yong Lee. We did about six months worth of research before making our big purchase and Mr. Lee was able to get us the best deal for our 2016 Outback. The process went relatively smoothly; however, we did not have a great experience with the Sales Manager, Dan, to the point where we almost cancelled our order. But Mr Lee was great and gave us the customer service we were expecting. He even called us one week later to check in on our satisfaction with our new car.

tybowl1

Oct 21, 2015

My experience with Mr. Tilghman and this dealership was great. I was referred by a co-worker...very good choice. I would definitely recommend this dealership and agent.

qwu1

Oct 16, 2015

Mr. Lee is a very nice person, I was very pleased with him to buy my first Legacy, it was a wonderful car and drive very comfortable. Mr. Lee cares about his customers and helps to get a nice experience though I waited for my car for a month because I order the car. I was strongerly recommanded him.

KathyM

Oct 15, 2015

Was referred to Steve Sherman...he was great...listened to what I needed & got me in a great vehicle with awesome terms...would recommend him to anyone looking for great service.

platypus321

Oct 2, 2015

I was very pleased with their customer service. I was a first time buyer and they went above and beyond to ensure that I had no regrets.

momo28

Sep 22, 2015

Bettie Jackson was great. She was very helpful in the process of finding the right vehicle for me. I was very comfortable with her, I felt like I knew her for years. I will definitely be going back in the future.

TaylorSimone

Sep 19, 2015

I am a first time car buyer Mr. Sherman was very helpful in guiding me along the process!! Great service would recommend to others! Thanks!!!

NinaC91

Sep 17, 2015

Steve Sherman was great!! We spent a few weeks to get the right car for me, and he made it happen. There were no games, just friendly and professional service. He has even followed up since I bought the car to make sure I'm still satisfied - which I am! I highly recommend working with Steve if you know what you want, and like to feel as though you truly are a valued customer.

CharlesS

Sep 12, 2015

Our experience was very pleasant, primari,y because Ms. Jackson was helpful, considerate and honest. She did much to make the process easy, be sure we were comfortable, and insure we clearly understood what was going on. And we are quite satisfied with our new car.Ms.McLaughlin was efficient and easy to deal with.

Richard

Sep 10, 2015

My wife and I purchased a 2015 Subura Forester from Russell Subura about a month ago. Our experience from this purchase was shall we say interesting.First of all let me say that we were extremely pleased with our sales agent Bettie Jackson and the finance agent and we love our 2015 ForesterOur concern was the lack of professionalism shown to us and more importantly toward Bettie Jackson from her sales support team and or management. If it weren't for the fact that I told Bettie Jackson I'll be back, I would've gone to another Subura dealer.The negotiation process displayed by management and others, were as they work as individuals vs a team. It was this lack of team unity displayed on the sales floor that disappointed us.My suggestion to Russell Subura is to reevaluate there management's professionalism , customer service and more importantly their team building skills - when it is displayed on the sales floor for customers to see and hear.Kudos to Bettie Jackson and other well meaning associates to work in an environment where employees are not treated as the organizations number one asset.Like I said, we Love our 2015 Subura Forester and look forward to when I can trade my 2015 Toyota Camry in and get one too.Richard Hooper

Huang2015

Sep 8, 2015

Mr. Lee was very honest, efficient, and professional in the progress of helping us drive a new car home as soon as possible. Also he was very helpful on after-sale maintenance tips. I highly recommend the dealer.

Heather Waack

Sep 7, 2015

I came to the dealership to test drive only one car, the White Subaru BRZ. The sales representative was Bettie Jackson. She knew that I wanted this car and it was my first time buying a new car. After the test drive, she took the time to help me with all the questions I had. I felt really confident that she was there for me and to insure I left with my dream car and happy about the business aspect of buying a new car. She remained patient with me throughout the whole process.Thanks to her and the team at Russel Mazda Suabru VW, I'm so glad to say I'm a New Subaru owner!Heather Waack

JRsing777

Sep 4, 2015

We sat down with Bettie R. Jackson and she found out what we had in mind. We test drove almost one of everything. We found the one we wanted in the color we liked and the options that appealed to us. It was getting late when we sat with Dellare Mclaughlin and found our finances in order. I got to drive our new Subaru Crosstrek home well after midnight. It was quite a pleasant experience. We will to come back and pick out a Subaru for my wife sometime in the future.My first service appointment was another pleasant experience with Finn Salmi.Thank you, keep up the good work!

GregG

Aug 31, 2015

Based on the Consumer Reports review, especially the safety rating and eyesight option, we bought a Subaru Forester last February for our teenage daughter to drive. Our salesman Steve Sherman was genuinely nice and friendly and fair, and made the buying experience straightforward and stress free (which is not always the case when buying a car!). We got a great deal on a great car. We liked the Forester so much that we traded in my wife's car and bought a second Forester from Steve last week. If I didn't need a truck for work we'd probably have 3 Foresters.

Lar Mo

Aug 31, 2015

We came in on Saturday to look at a car we saw online. We were told the car was in service, but that it was available. We did a test drive. We made plans to come back in today (Monday) to buy the car. After waiting for two hours this morning, we were finally told that the car was sold to someone else. We inquired about another car and were told it was $21K, but we had seen it online for $19.9K. We were given the run around and had our time wasted over a car they had already sold to someone else. They did nothing to try to make the incredibly bad customer service right, they just kept wasting our time. I would not waste my time here. Go somewhere else!

Janet24

Aug 25, 2015

I appreciated the professional way everything was handled and willing to accept and match my USAA pricing. There was an understanding that I knew what I wanted and only needed to see what the cost would be for the Outback. The whole process was excellent without the games. I did not have to be sold on the automobile I wanted as I was replacing an Outback and wanted another one. After I picked the color, extras and price, Steve went to work and got exactly what I wanted. After the purchase, I also thought everyone I worked with were pleasant and explained everything well.

GotItAll21

Aug 23, 2015

Great service, great SUV and I fell like I got a great price. The entire team were so friendly and caring. I started shopping for a 2015 SUV and did not have any specific model in mind so I started researching. I stopped in at Russel Mazda to drive a drive a Mazda CX-5 and ended up also driving a Subaru Forester and learned so much about it from the salesman Steve Sherman. He spent nearly three hours with me showing me around, driving the vehicles, talking about our daughters and life in general. Yeah, I realize that is what salesmen do but it was truly a great experience. In the end of all of my researching, driving different SUV's I honestly still wasn't fully decided but I ended up coming back to Subaru and getting an awesome deal and I now have an awesome 2016 Subaru, not a 2015 SUV in my driveway! Best experience ever so anyone searching for a Mazda or Subaru should stop in and I bet you will receive the same great experience that I received.

Maria

Aug 13, 2015

I've had 2 used Toyotas and 3 new Toyotas but decided to switch to Subaru as they have a better safety rating. This dealership is great. My salesperson, Steve Sherman, was amazing. He was knowledgeable, professional and funny. Will definitely go there again! Highly recommend my guy!

amez

Aug 12, 2015

I feel compelled to write this as I have not had a worse experience purchasing a vehicle. It started well as I had taken in another vehicle into service, a 2006 Subaru Legacy, and my service guy was Finn. Finn gave me a loaner vehicle while my vehicle was being worked on. My vehicle was in service for about two months when I decided that I would just trade it for a newer model. I met with a sale associate on Wednesday August 5th and decided on a vehicle. I came in the next day to test drive my vehicle as it was in another city. I test drove a 2013 Subaru Legacy Sport and then purchased it. The problem came when I was working on the deal with my sales associate. The sale price of the 2013 was $18,900, and I was offered $8,000 for my trade. I did not want to fiance more than $10,000 and was looking for $900.00 more on the trade, or for the car to be reduced by $900.00. After some back an fort my sales associate, Mr. White, went to his supervisor and when Mr. White came back he gave me the typical "Congratulations". Mr. White stated that my offer would be accepted and I was ready to purchase. Mr. White then left to work on the financing piece and then came back with the details of the purchase. As I looked over the details I realized that I did not receive the other $900.00. Mr. White did not tell me that the purchase was not being reduced by $900.00, and when I questioned him about it he said that the district manager was in and over ruled his supervisor. I told Mr. White that we shook on the previous deal and that he told me I would be getting the additional $900.00 of help and that he needed to make it right. He then went to the district manager who came to speak to me and he told me that several people messed up on my deal. He told me that my trade in was not worth $8,000 and that it was worth $5,000 at the most. I told him that me and the sales associate shook on the previous deal and he then asked the sales associate if this was true. The sales associate verified that we did shake on the previous deal because his supervisor approved it, but the district manager was not willing to honor it. He stated that if I did not want to make the deal without the extra $900 of help then he would be happy to just let me walk because he was losing money already. My current car had already been at the dealership for over 2 months so I just took the deal. I could have not been more unhappy with the district manager and how I was treated. I also work for a local hospital that has purchased 7 Subarus from the dealership. I like Subarus, sadly I will not be back and I will ask that my hospital take the business elsewhere as I was the one responsible for obtaining all of our Subarus. I hope $900.00 was worth it Mr. District Manager.

LCDRJAS

Aug 6, 2015

I purchased a Subaru Legacy last night at Russel Subaru. It was the smoothest and easiest car purchasing experience I've ever had. Steve was awesome! Very knowledgeable about the cars. Excellent service. Had a great tutorial about all the features before I drove off with my new car. Shout out to Daniel as well. Thanks guys!

John and Karen

Aug 5, 2015

Our salesperson was Kevin James. He was excellent in his ability to make us feel comfortable and very knowledgeable about all the models. He was very patient with us and our questions and spent all the time necessary to make sure we understood. There was ever any high pressure or pushing us in one direction or the other. He encouraged us to take our time, to test drive whatever we wanted and was always cheerful and kind. I would highly recommend Kevin to anyone looking to make a purchase at Russell Subaru. I would also like to thank, Danny Rosenfeld, Justin Cleaver, Scott Feinstein, May Farris, and David Gruner for making our experience at Russell Subaru a positive one. The day we were there they were shorthanded with people out sick and on vacation, but they went out of their way to accommodate what we needed. Overall a wonderful experience! My compliments to the entire staff at Russell Subaru and we love our new 2016 Forester Limited!!!

Lacey F.

Aug 5, 2015

Steve is the best person to buy a car from! He was always available to answer any of my questions and to help along the way. He gave us his personal cell phone and still checks on me and the car. He is awesome!!!

G. J.

Aug 4, 2015

In 2012 I purchased a Subaru Forester from Steve Sherman at Russell Subaru. Steve had done an excellent job, he was very helpful during the entire purchasing process. I knew I would return someday to purchase another car from him.Due to an unfortunate accident my 2012 Forester was gone. I needed to replace my car but this time I was looking for a used vehicle. I came to see if Steve Sherman could help me find a used Subaru. He quickly demonstrated that he was very willing to help me in my search for a quality used car. He showed me several options that were available at the dealership. He went out of his way to help me find a car to that met my specific requirements. I was very pleased with all of his help!Sincerely,G. J.

Jeanne and Peter

Aug 4, 2015

It all began with Steve Sherman, our all time favorite car salesman. This was our third purchase from Steve in the past eleven years. Steve's professionalism, knowledge and personality are outstanding He kept us comfortably at ease, from helping us select the right model to taking us on a test drive and finalizing the transaction. Workiing with Dave Gruner on the financing details was equally pleasant; he is a fine representative for your dealership.Peter and Jeanny O'Sullivan

CJ

Aug 3, 2015

Bought my first car at Russel Subaru!! I went to Russel Subaru to test drive a Forester. There I met Steve Sherman and he left a lasting impression that's why I came back two weeks later and bought the Forester. I also had a great interaction with Danny. I appreciate their patience with me during the entire process. They listen and genuinely care about the customer. I have already recommended Steve and Russel Subaru to a friend and will continue to do so. Everyone should have a great car buying experience such as mine.

spro17

Jul 30, 2015

My wife decided that she wanted a Subaru Crosstrek. A friend of her's had purchased a Subaru from Russel Subara thru Steve Sherman and highly recommended that we give him a try. We could not have been more pleased. Steve was extremely helpful and patient. He clearly explained the car's features, worked out a very good price, and found us the best possible loan rate - even beat our credit union. We now recommend Steve to our friends and family.

Tanya

Jul 26, 2015

This was a first time buying Subary.My sale consultant May Farris was extremely helpful.We have a great experience with her.She make our entire buying process much easy than we expected.I woul higly recommended May Farris to all my friends.

Patricia Blaha

Jul 22, 2015

Ten years ago I purchased 2 Subarus from Steve Sherman. One for our daughter then a Senior in High School and one for myself. It was like parting with a old friend when I decided to get a new Subaru. How do you say good-bye to a car that never let you down. My Subaru never had a sick day only well check up appointments. Steve Sherman hasnt changed a bit. Which is a good thing. We picked up right where we left off ten years ago. Only my car had aged not Steve or I. Lol. Steve still had his great personality. It was and still is a pleasure to do business with a man of Steves high quality of care and concern for his clients. From test driving to sealing the deal Steve made it a good experience . When Steve retires I will have to track him down and insist he come out of retirement so I can purchase another Subaru from him ten years from now. Thanks Steve. Patti Blaha

Satisfied customer

Jul 22, 2015

Cannot say enough good things about our salesman, Steve Sherman. We love the cars, but Steve is the reason we keep coming back to Russel to buy and service our vehicles. Working with Steve, you will get the car you want at a fair price and someone who will be there to make sure you are treated right, long after the sale. Service prices are reasonable for a dealership, especially when coupon specials are available. There are several closer dealers (Russel is about 40 miles from home), but are satisfied with the service, so keep coming back.

Kai

Jul 12, 2015

First time buying a car. My sales consultant, Yong Lee was extremely helpful in answering questions and walking me through the car buying process! Highly Recommended.

Aml

Jul 11, 2015

I hate buying cars, but Mr. Lee and Dellare made it painless. It was a smooth process free of aggressive sales tactics. I would go back!

KevinS

Jul 11, 2015

I've purchased 4 vehicles from Russel Subaru and Russel Mazda. Each and every time it has been a pleasant experience. Customer service has always been very good and they have always dealt with me honestly. I've always left feeling like I got a good deal on the car and wouldn't hesitate to purchase another car from them.

eyang

Jun 23, 2015

It was my first time at a Subaru dealership and my sales consultant, Yong Lee, helped me through the whole way. He was very generous and thanks to him my experience at Russel Subaru was great! I was very satisfied with his service and I am happy with my purchase.

paulrobertlee

Jun 22, 2015

This was our first Subaru purchase and the process went smoothly. I wanted a 2015 CrossTrek XV with specific features and one matching my requirements was not on their lot so after trying to find one locally my car was ordered with a short wait (with their apologies but I understood I would have to wait for what I wanted.) I had negotiated a price for the vehicle and my trade-in, and when the vehicle on order arrived it had additional features I had not negotiated to purchase, but the original price was honored without a hassle. My trade-in was also not in the same condition as it had been when we negotiated it, but the value there was honored, too. Mr. Lee (our salesman) kept us informed about the order progress and did everything they could to expedite delivery of the car I wanted. They were honest and helpful throughout the process. We had bought a Mazda from Russel and had a good service experience so we will be returning with our Subaru, too, for service. The car is spectacular, could not be more pleased with it.

Young J Park

Jun 21, 2015

I've. Always been wary of car salesman, but Yong helped to redefine the stereotype. Thanks for answering all of my question honestly and making that five hour process not as painful as it was. If any friends looking to buy new cars in future, I'll be sending them to Yong Lee at Russel Subaru. Thanks!

cbello

Jun 17, 2014

We loved the NONE pressured sales procedure we received from May Ferris and now know why she is the #1 best selling salesperson. Thanks for taking us step by step through the blue tooth features and other special tools.

IND 1973

May 5, 2014

I was very pleased with the service of my car. The Adrienne was very helpful. I was also pleased with the added service that was provided by TGS.

Scoby5

Apr 6, 2014

I came into to have 7500 mile service on my 2014 Subaru Forrester. Everyone was great in the service department - it was a good experience.

gerardm

Apr 2, 2014

Good, solid work done in a timely fashion. Great team of people who say what they mean and do what they say. While I understand overhead is high, you may want to consider price adjustment relative to work performed.

IKEIKEJIRI

Apr 2, 2014

my occupation is sales also and i believe I know the feeling of SalesReps at end of the month.however, no pushy sales and no pressure felt for the purchasing of a vehicle. well done.

circfilebin

Mar 11, 2014

Steve was very friendly & knowledgeable. He went out of his way to get us the car we wanted. He even drove to VA to get it for us when the local dealership had a mishap with the car we were originally slated to get.

dyc590

Mar 7, 2014

If you are looking to buy a new car, go to another subaru dealership. They will want to check your credit score before letting you test drive a car. Then, you will get a test drive around the parking lot. We have owned many different cars and have been to many different dealerships - this one was the worst experience. Buying my car from another subaru dealership and so should you, trust me.

su90ng

Dec 15, 2013

I had narrowed my Subaru model down to only the Crosstrek before I visited; Steve Sherman listened to what I said and the visits went smooth, culminating with me driving away with a new Subaru on my 3rd visit. I was lucky that a Crosstrek with very similar options to my desired list was on hand. I got what I wanted (the differences were minor and inexpensive); I'm sure they were happy to sell a car from the existing inventory. My experience could not have been better; this is my first Subaru, what a nice way to start my ownership experience!

nigel_t23

Nov 1, 2013

From phone call reservation to confirmation of purchase my sales representative was knowledgeable and friendly. He assisted me with multiple vehicles and continues to help with any questions I have after my purchase has been made. I would recommend this location to anyone looking to purchase a new or used vehicle. Kevin James was my sales representative.

cadmanjrd

Aug 7, 2013

I was impressed with May's knowledge of the vehicle I was looking for, as well as how I was treated by the dealership personnel after the sale.

rainbowhotcakes

Aug 5, 2013

I would avoid this service department at all costs. In my opinion, they are incompetent. I recently went through an absolutely terrible experience there that involved the whole department. Thankfully it all worked out but only when I took my car to a different dealership.I would strongly advise against taking any vehicle to this service department.

JDSMITH217

Mar 25, 2013

DO NOT EVER BRING YOUR CAR HERE FOR SERVICE!!! I had my car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginning. Oh forgot to mention when I got my car back from the body shop days after they did not even fix the axle right which I had to bring back which wasn't even the main issue. They have real good techs and some decent techs that do a half fast job with a service manager named Jim something who just wanted to throw me under the boat. One should not be bringing there vehicle here where they don't know how to diagnose the problem and wants to charge you for the diagnostic fee for something that started from this company!! I finally decided to take my car to another place pay them the diagnostic fee in which they new exactly what the problem is and fixed it the correct way!! What bothers me is how people here at this dealership could not figure out the problem and did not want to take the blame at all for what they did wrong. I want to be discreet so I am not going to tell you in detail what part but its a part that should have been replaced when the car was in the shop from the accident. Oh by the way this part costs over a thousand thousand dollars that affects the drive-train of the car which thankfully since it was accident related my insurance covered it a another dealership. If you do not want to go through what I went through do not come here.

mmom

Aug 31, 2012

Ready to buy, pay in cash - no one seemed interested in closing a sale. The sales person had limited knowledge of the cars. Overheard another sales person complaining loudly about customers - if you don't want to work with customers, then don't be in sales, but certainly don't gripe about them when other customers are in the store! Went to a competitor to buy the car and check on their pricing. Unfortunately Russel was the only dealer with the car I wanted. Russel put a hold on the car, knowing I was going to another dealer to check competitive pricing, so that the car couldn't be transferred. I have heard complaints from other buyers about this dealership - don't give them your business.

Subaruwrx!

May 18, 2012

Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was never resolved. My complaints were not taken seriously and now I have engine failure. The mechanics didn't seem to know anything about my car. They simply follow a checklist procedures that gets spit out from a computer. I received no service recommendations. I asked about a 90k service but no one ever followed up on it or helped me explore that service option. My car was never washed although I have returned for service four times. The sales person in parts was rude. The cashier seemed annoyed to be asked to do her job. Isaac was very nice and the loaner car lady was great. Ultimately, I had to take my care to Agile Automotive where the problem was addressed immediately.

2nd Subaru

Sep 14, 2011

I found May & Goldie both professional, honest and knowledgeable. They weren't high pressure and were patient with all our questions. They were able to get us the exact car for which we were looking. The dealership is in a great location and very easy to find.

ShannonV

Aug 22, 2011

I came to Russel for a routine service of the Mazda I had purchased from them 6 years ago. While waiting in the waiting room, I decided to go look at the new Subaru Outbacks to kill some time. A new sales person approached me and was very friendly and so non-pushy that I thought perhaps she wasn't a sales lady at all. She let me get into a few different versions of the Subaru Outback and sort of just let me look which is all I wanted to do. I wasn't there, afterall to BUY a car, I was there doing a maintenance repair on my existing car! She seemed to understand that but yet didn't make me feel like I was wasting her time.Turns out, I fell in love with the car. Voilet worked with her manager Bill to evaluate my existing car's value (as a possible trade in) and they put together some numbers and options very quickly to meet my desired monthly payment. No hassle, no haggling, no guilt. I even ended up going with their finance offer as they came in at a lower interest rate than my normal, long-time bank, USAA, which was surprising to me! I felt good when I walked out of there although my husband jokes that I acted a bit impulsivley. I blame it on Russel for making it so easy.

Mlegacy

Aug 2, 2011

Let me first start off with the fact that I have purchased at least seven cars and trucks over the last three years. BMW, Mercedes, LandroverYou know the list. Am I crazy NO! I just love automobiles. I wanted a quality automobile with head room, leg room, nice interia with power that would last. So I went to Russel Subaru. I met Violet (sales Lady) who had only been selling vehicles for three weeks. Violet was suchA pleasure to work with. She was very honest with me during the whole process. I met Bill (Manager) who came out to put the tags on my car. All of the folks at the dealership went out of their way to make the car purchase a pleasant experience. Whit that said YES YES YES please check out Russel Subaru Mazda for your next vehicle purchase.

OUTBACK36R

Jul 7, 2011

The buying and service experience at Russel has been outstanding. They treat you with respect and act like they really appreciate your business. Everyone I have dealt with at the Subaru dealer has been great.

webamy76

Apr 25, 2011

May never ever put any pressure on me whatsoever. She answered all my questions. She treated me as a friend. She made the car-buying process really easy for me. She also showed me each and every detail on the car (including safety features and my must have list and my nice-to-have list) so I knew what I was getting for my money. Outstanding service. I am recommending your dealership and staff to my friends and family.

derek.blain

Apr 2, 2011

This is my third time back to Russel Subaru. I have purchased all my vehicles here. Bobby and has done such a good job with my newest purchase. I'm treated like family here. Bill in financing once again has set me up with a good deal! I will be back to purchase my sons first car here in just under a year. Thanks again!

JGibs

Apr 2, 2011

We have been to Russel Subaru in the past for their excellent service. They have always been helpful & patient with us as we wonder about looking. We are very picky people. May is a great person for answering our many questions and being so patient with us. There is not many people like that anymore.

rsimms

Mar 22, 2011

All I need to say is thank you May for being so patient with us. You have helped my daughter finally choose a car that she really liked and with the features she wanted. Also in the price range we discussed. The whole Russel dealership was patient and understanding with us. You had so much knowledge of the cars and was willing to work deals out with us. Thank you.

Samwolf

Mar 18, 2011

I have had Subaru vehicles since I could drive. This is the only dealership that has treated me with respect. I have walked into other dealers where they just lie to my face. I know I'm a woman but I am far from stupid! Bobby helped me with the purchase of my new Impreza. Throughout my whole experience, I was treated very nice. Thank you! I WILL be coming back to this dealer for my next car.

Ckay

Mar 16, 2011

I am so grateful for this dealership! I needed an oil change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful! I've tried other places and I'm waiting paste my appointment time. Thank you!

tmschneider

Jan 23, 2011

Without a doubt the best car buying experience I have ever had. Bobby greeted us, ask us what we wanted and the deal we were expecting and he made it happen. It happened just like that. They had the exact car and model with the right options and we were done in a matter of a couple of hours.If you want a no nonsense approach and want to get away from the greasy, cheesy car sales guy then you should just go directly to see Bobby and get it done right.

MikeBanana

Dec 26, 2010

I have been going to Russel Subaru for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I absolutely love Subaru and wouldn't trade it for any other make in cars!!! My repairs adviser, Jeff Hudson is the best!!!

bratgurlbalto

Dec 20, 2010

I leased a new Subaru and was very happy with Steve Sherman who was very helpful and informative. Showed me around the location offered suggestions. Excellent customer service skills. Polite and knowledgeable,Would strongly recommend him and the dealership to others.Dealership was clean neat and consumer friendly.

dan32408

Dec 20, 2010

George helped me so much and really saved me alot of money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called me to tell me my repair was done and even returnd my rental for me. Thank you so much and go see George.

McKen58

Apr 7, 2010

I spoke to Jorge, salesman for the used division, and explained that I had special financial needs. The bottom line is, he took my information, spoke to his finance person and his sales manager, and was gut level honest without wasting anyone's time about whether or not they could get me financed.They knew they couldn't, so he was honest.HOW RARE FOR A CAR DEALERSHIP!!Someday, I will go there for a car when I can get the financing.Jorge...an honest car salesman.

snowbengal

Aug 5, 2009

Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 minutes down the road, and it started blinking. I pulled over and called the dealer and they insisted it didn't come on. I found out later, from the technician's supervsior, Walter Porter, that the tech had the afternoon off and wouldn't be able look at my car again. It's obvious that he said it was fixed only because he wanted to leave and didn't want to take the time to do the job right. I was charged $60 for nothing. I took my car back 2 days later and they told me 3 sensors were bad but encouraged me to replace all 4 "just because". These sensors are supposed to last 10 years/100,000 miles and my car is only 3 1/2 years old with 38k miles. It is obvious that this dealer is skimming for every penny while providing inferior service.