Hertrich's Frederick Ford reviews

kayaktruch

Oct 31, 2016

I couldn't have asked for a better salesman! Andrew listened to what I needed, then found it for me. He went way above the call of duty, and I am so happy with my truck.. It was a most pleasant time, and I know I can call with questions at any time, and Andrew will take care of whatever I need.Will be back when I am ready for another prize vehicle!Thanks, Andrew!!Linda CorcoranSeaford

Mcren

Oct 31, 2016

Our salesman Andrew Hopkins, was very efficient and was there for us the whole time. He answered our questions and allowed us to take our time and drive many different tricks before we made our decision. We will definitely do business with him again as well as sending others his way!

Metro train 1234

Oct 30, 2016

Drove through the dealer ship just to look at Trucks and suvs. I spotted this f-150 and thought it was new. It turned out to be a 2015 with low mileage. Andrew sent me pictures and information and after my test drive I was the new owner. Andrew provided me with excellent service.

Buck

Oct 27, 2016

Saw the truck on a Friday, visit Aimee B.(awesome) on Saturday for a test drive and made the deal Saturday, picked it up Monday!

302expo

Oct 26, 2016

very helpful, wanted to sell the vehicle I was interested in, a fair deal, sales person was very helpful and wanted to make sure I was satisfied

rachet12

Oct 26, 2016

Andrew helped me find a great truck, almost brand new, for a great price, and made it nice and easy for me. I will absolutely go to him again when I get something else.

mum46

Oct 22, 2016

I was given all the information I needed to make a good purchase decision. Jack was very knowledgeable with the vehicles I had interest in and was very helpful. Awesome customer service at this dealership. This was one of the best car shopping experiences I have incountered. Thanks again

Wonderfulmommy

Oct 17, 2016

Everyone was very professional and courtious. I had a great experience. I have purchased mulike vehicles from there and every time it's a great experience.

jmeier123

Oct 14, 2016

I recently traded in a vehicle at Frederick ford. The experience was quick and seem less . The sales department worked to ensure I left the new vehicle that I wanted. The overall experience with stress free and I would recommend to anyone.

NikiL

Oct 13, 2016

I had been to many dealerships but this was the only one in which I received the attention I deserved!! I got a new mustang and I could not be happier and Andrew really put in the time and effort to find my exact specifications. The atmosphere of the dealership and the people was very comfortable and I felt like I was right at home!

RobTina

Oct 4, 2016

My wife and I had a very good experience with the purchase of our new F150 pickup. The entire process took about 2 hours. "The entire team was very professional and courteous. There was no pressure placed on us to make a purchase. This is the second F150 which we have purchased from this dealership and both experiences have been very good. We still have our first pickup and it is still running great 11 years later. Thanks for making the process so easy.

Allie

Sep 30, 2016

We had been looking for a Ford Flex for a while. We had purchased a vehicle from Ray Brozzetti a couple years ago so we called him this summer to inquire about vehicles at the dealership. When our perfect vehicle came in at Frederick Ford Ray called us immediately. It was the perfect match at a price in our range. Ray followed up to make sure we were happy with the Flex and has been a pleasure to work with for both vehicle purchases.

AnnP

Sep 20, 2016

Andrew Hopkins was very wonderful to work with. All of the staff was very accommodating and knowledgeable. I would definitely purchase from them again in the future.

Ray Carey

Sep 13, 2016

Hertrich Frederick Ford was a awesome experience. They were very accomendating. Had lots of veicles to choose from. The process from picking a vehicle, test driving, working the deal, finance and deliver was very quick. The sales person and General Manager were very nice.

Detrix

Sep 12, 2016

I went in to the dealership to buy a SUV. Because the salesman gave me a chance to look at his inventory for a reasonable amount of time, I left with Chrysler 300. I knew when Ray shook my hand that he was going to help us with a purchase. I left with my new baby that afternoon. I believe that Ray showed his 30 years of experience and professionalism and I will stop back to see him when I'm ready for my next purchase.

escape

Sep 8, 2016

This is the second time I have purchased a vehicle from this dealership and used the same sales rep. Ray Brozzetti. I enjoy his responses and attention he gives us. He covers everything and makes the deal as easy as it can be.

Louise 1220

Sep 7, 2016

We were contacted by Aimee to come in that they were looking for used cars and that we could get a new car and the payment would stay the same or possibly lower. We did get a brand new car and the payment stayed the same. When we went in we explained to Ray the sales person that we were contacted and we would only trade our car in if the payment stayed the same and no out of pocket costs and that is what we got. Ray was wonderful to work with. Everything went better than expected.

C&B Complete Cleaning Service,Inc.

Sep 6, 2016

Great price , knowledgeable sales people, management is easy to work with. Local store and I would rather buy from a local business because I am a local business owner

Nancy Harper

Aug 23, 2016

I think I said it all in my statement above. You feel right at home in their showroom. No clutter, other sales persons also friendly. a delight

Hank302

Aug 12, 2016

Love the dealership and sales staff at Frederick Ford. My first experience with them and everything was great. My salesperson went out of his way to have me drive out the same day with a new car. Totally recommend Frederick Ford and their great staff there for your next auto purchase.

Robin Vaughn

Jul 25, 2016

I went in to look and test drive a car. Started talking to the salesman Alan and they got my payments exactly where I wanted. I was beyond happy and left with my car. They were all very helpful in getting my financing and going the extra mile. You all are awesome. Alan was wonderful and very helpful took very good care of me. Made my car buying experience very pleasant.

wadeworkman

Jul 12, 2016

This was my second truck I have bought at Frederick. Both experiences very positive. Jimmy was my salesman and did a great job. We drove 4 different trucks before I chose the one I felt best about and the Frederick Team gave me the deal I wanted. Win / Win. Highly recommend them.

Ed Davis

Jul 5, 2016

Dustin was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! was looking for ford f150 xlt but new where out of my price range and then Dustin call me about the f150 2014 that came in that was it just what we wanted. thanks again

OscarRolon

Jul 5, 2016

Keith Jerman is a great salesman, he understood the procedure and requirement of my company to purchase our vehicle. Good seller, I recommend The Salvation Army, Seaford DE.

farming2

Jun 29, 2016

I talked to them about buying a newer truck than the one and they said they could put me in a truck like mine with about the same payment they did that and I even bought a bigger one. they were great to deal with.

linze

Jun 27, 2016

I called ahead and game my salesman, Keith Jerman, my budget. I showed up the next day and he had a list of cars to show me. he knew what my budget was and DEFINITELY got me the most for my money. He also helped me stay focus as I drifted from my price range and budget.

Roland Powell

Jun 7, 2016

I've bought a lot of vehicles over the years and this was the easiest most pleasant transaction I've ever experienced. From the Sales manager to my salesman Keith Jerman, everyone was great to work with. The whole team stayed to almost 9pm to get the deal done. Keith found me the exact truck I was looking for with a few extra options. Very knowledgeable staff. I will buy all my vehicles from Frederick Ford and Keith based on my experience.

Rcontreras0518

May 27, 2016

Did an amazing job! They were super helpful and great to work with. I would recommend them for buying any vehicle they can get you anything!

brenda44de

May 26, 2016

I have been doing business with Frederick Ford for years and am always more than satisfied with the sales team and the service department and would recommend them to anyone.

vehicle

May 19, 2016

Michael Curtis was a wonderful Salesman. He worked hard to get me what I wanted. I was very pleased with having him when selecting my vehicle.

Jwlittle4567

Apr 30, 2016

Dustin was more than helpful in my search for a vehicle. Would recommend 10 times out of 10. Go see him if you want the best service

Sporty Grandma

Apr 28, 2016

I've always been treated very well at Frederick Ford. My sales person is always trying to help me find just what I want. We usually try to buy our vehicles from them

Deer hunter

Apr 27, 2016

Great job my Salesman.Everyone that works there was great.Joe did a great job showing me all the new controls.Cannot say enough about the dealership

MistaDj7

Apr 26, 2016

Sales person who was knowledgeable and worked to meet my needs and expectations. I would suggest however that the finance department work to get payment as requested and if not possible cease with the process. I personally don't like feeling that I'm blindsided with a payment different than what I expected.

don and chris

Apr 25, 2016

The sales personnel are very helpful and friendly. Great place to buy a new auto. The managers were also very friendly and worked with us.

hotrod41

Apr 22, 2016

We came to purchase a Ford Mustang. Dustin offered to let us test a 2012 Ford Mustang. After the short drive up Rt. 13 we decided that the car was too noisy and too close to the ground. After a try to set in backseat and couldn't get out of the car we decided to reconsider another car. The car we chose was in the showroom. Dustin pulled up the price and proceeded to get the Ford finance information and we were pleased with what he gave us. We worked the deal and brought the 2016Ford Fusion home that same day.

NEW F150 WIFE

Apr 21, 2016

OUR SALESMAN, DUSTIN, WAS EXTREMELY KNOWLEDGABLE NOT ONLY ABOUT THE VARIETIES OF F-150'S BUT ALSO OF MANY OTHER MAKES AND MODELS AND WAS ABLE TO GIVE DETAILED DIFFERENCES AND HIGHLIGHTS OF EACH VEHICLE. HE WAS ALSO WILLING TO STAY LATE TO COMPLETE THE DEAL AND MAKE SURE THAT WE RECEIVED THE DETAILING WITHIN A DAY OR 2 AS THE DETAIL DEPARTMENT WAS CLOSED WHEN WE PURCHASED THE VEHICLE.

Fpoliceman75&2016

Apr 6, 2016

My salesman John Cooney was outstaning, he listened to all my request & made sure the sales manager was aware of my needs. This was my 3rd new truck purchase in less than 10 years at Fredrick Ford & this purchase was even more pleasureable than prevoius. From start to finish the purchase experience was great.

customer

Apr 5, 2016

Our salesman, Joe went out of his way to accommodate us. He helped us find exactly what we were looking for. We did have to wait to get into finance but he offered up pizza, soda and coffee while we waited.

Kimberly Dashiell

Apr 5, 2016

Ray was wonderful!! We purchased a 2016 Ford Explorer Platinum in March 2016 and the whole experience was great!! Everyone at the dealership was very friendly and made sure that we were very comfortable.

njones2315

Mar 21, 2016

Purchased a pre owned 2012 Ford Expedition today (May 21, 2016), when we approached the front door Mr. Raymond Brozzetti greeted us and made us feel like our business was greatly appreciated. He talked with us through our entire purchase, kept us updated, and even spent a good half hour with us after the papers were signed familiarizing us with the many great features of the vehicle. We could not have asked for a better salesman.

Mindy123

Mar 7, 2016

They will work with you and get you what you want! They will sit down with you and make sure you're getting everything you want and/or expect.

dale

Mar 4, 2016

Our salesman Keith was great and tried to help in everything. Only complaint it was taken a long time to get into finance, could have been busy though.

Amy Harmon

Feb 26, 2016

it was a pleasure coming in to find a vehicle do I really like and also the service was fantastic from Raymond I was very satisfied

krg123

Feb 25, 2016

Keith Jerman was great to work with. The lady in finance was very efficient and friendly. She had everything in order so it didn't take long to complete paper work.

Miked1964

Feb 14, 2016

They have a huge selection of Super Duty trucks and their package selection on the vehicles offering a great option package in the lower Super Duty price range.

Happy new F-250

Feb 9, 2016

Ray was quite a professional. He knew the product and went out of his way to help us. Great working with the team and made the experience a pleasant one.

Pattywilcox

Jan 31, 2016

John was just the kindest! What a pleasure to be around!!!! Thank you for all of your help!!!!!!! An old lady like me really needed it! What a joy.

Ehewitt721

Jan 30, 2016

As a first time buyer I had many questions and concerns but by the end of my experience I knew I had made a great decision. All my questions were answered thoroughly and everything was explained to me in a friendly and understanding manner. John was very professional and helpful. I will always recommend him and use him in all my future purchases.

Kburton7813

Jan 30, 2016

John has always been so pleasant to do business with. He goes above and beyond and is always super helpful. Even when getting my car serviced he's there to lend a hand or just chat. I've never had a car dealer be so personal and personable. He'll always be highly recommended by me and will always be the guy I do business with! He's definitely one of the best. Dealer of the year perhaps?

Vicki7723

Jan 30, 2016

We buy all of our vehicles here and have always had a great experience. Bought my latest vehicle from John. Flawless experience in and out quickly with the vehicle I wanted. I wasn't totally sold on what I wanted but john found me the vehicle that was perfect! Couldn't be happier!

Evan81

Jan 12, 2016

Raymond Brozzetti was very helpful as was everyone else. They worked hard to get me the truck I wanted. I would recommend buying a car from here. Thank you

ridinbackwards

Jan 5, 2016

There was give and take on both sides, and it took several visits, but in the end John Tighe and Mark Malone treated me well.

Jeclseabrease3

Dec 21, 2015

Looking for a new or used vehicle??? Buy here and you'll be glad you did! Why you say!!! Well first and foremost they offer the best deals, certified vehicles and the friendliest sales/ service department ever!

kma2598

Dec 15, 2015

Gino worked so hard to find the perfect truck for us and made this truck buying experience worth it. He is an asset to Ford.

An0972

Dec 14, 2015

I was the first sale that Mike had as he had just recently started with the company. He was great. He is definitely a "people person". He was very friendly and kept me laughing the whole time. I would recommend him to anyone I know who may be looking for a vehicle.

leroy.smith

Dec 14, 2015

very satisfied with everything. would recommend this dealership to anyone. Aimee Bradley is a very good salesperson. job well done by everyone at the dealership.;

Happy Jeff Absher

Dec 13, 2015

The salesman John Cooney was an excellent salesman, and very professional. No pressure of buying from the start, it was an excellent experience. I will recommend this dealership to anyone and will go back!

OCDad

Dec 1, 2015

I went to Frederick Ford after my 2012 Focus was totaled. The staff at Frederick ford, and Aimee Bradley in particular, really went the extra mile to help me get into a new car.

patsedge

Dec 1, 2015

Our salesman was Ray Brozzetti and Ray was excellent finding what we were looking for and also very good at going over all the features of the vehicle. He also told us if we need any help after we left with the new SUV please feel free to call him or stop by.Again Ray was EXCELLENT and easy to work with.

Ford Truck

Nov 11, 2015

Good selection of vehicles to choose from, knowledgeable and eager to please sales employee. I would highly recommend this dealership and Aimee to any one in search of a vehicle.

LindaK

Nov 6, 2015

We were quite pleased with the way we were treated. Everyone was so friendly and helpful. Ray Brozzetti took the time to show me all the details of the car and all of our wishes were accommodated.

Ford150

Nov 3, 2015

Alan Parker was outstanding. Got us the best deal and 2 months later our truck was totalled and he had us in a new truck in a week.

garmaster1

Nov 3, 2015

It was very good dealing with everyone I never felt pressured and I felt they were doing everything to make sure I was pleased. Very good people

D Huffstutler

Nov 2, 2015

Very pleased with my 2014 Ford F250 purchased from Aimee Bradley from Frederick Ford. I will definitely return to Frederick Ford when I'm ready to purchase my next vehicle.

Lkopp260

Oct 31, 2015

Had an occasion to stop at frederick ford because i saw an add for a vehicle i was interested in. I was met by Keith Jerman, a very knowledgeable representative of the Ford products. As it turns out, the vehicle i liked had been sold but Keith is going out of his way to locate just the right vehicle for me. I am very impressed by his salesmanship and caring attitide in helping me.

jkecme

Oct 27, 2015

We had a great experience with Frederick Ford. Came in to drop car off for service and ended up trading the car and purchasing a new vehicle.

Jyannick

Oct 27, 2015

My experience with Hertrichs ford was a pleasure, it took all the anxiety out of buying a new truck and made it a pleasurable experience.

lst9b

Oct 14, 2015

On Aug. 28th we signed papers to buy our 2013 Toyota Sienna. It took until Oct. 14th to get our paperwork back. We were told because it was on their New Jersey lot it would take longer. Then we were told the title clerk was fired because she was to slow. We were asked to sign a contract that we would buy this vehicle site unseen because it was going to cost the dealership $200.00 to bring it from Jersey. We refused to buy something we had not seen or rode in. We asked them if they would do that and they said no. So why expect us to? To me that is a cost the dealership absorbs as any other business and I'm sure it is made up elsewhere. The paperwork was wrong after waiting almost 7 weeks. We were charged a $35.00 fee and after 7 weeks they still have to review and see if they owe us and checks are cut at the end of the month. Really? After several trips there to get things done we don't plan on going back. We have bought our last vehicle from this dealership.

Ms.Crystal Williams

Oct 8, 2015

Gino sold me my new Jeep Wrangler. He was very knowledgeable and professional. Not pushy at all. He went over the features with me. I feel he gave me an excellent deal on both my purchase and trade in! I'm so happy in my Jeep and will return for future Auto purchases and service!

padilla123

Oct 8, 2015

I recently purchased my 2010 Hyundai Santa Fe from Frederick Ford. Alan Parker was my sales person he was very professional and very helpful in helping me find the right vehicle. Also want to thank Coleman and Stoney for all there help!!

AJS

Oct 1, 2015

I have bought 12 vehicles from Aimee Bradley since 2000, 6 of which has been with her time at Frederick Ford, she exemplifies the standards of everyone at this dealership.

Srichards

Oct 1, 2015

I went into the dealership looking for a great deal on vehicle. From the time u walked in until I left they were friendly. GINO IS A GREAAAATTT SALES REP. AWESOME WITH BEING HONEST AND STRAIGHT FORWARD!! Needless to say He got me a great deal on a Ford fusion titanium..will definitely go back!

Beth Ko 357

Sep 30, 2015

Got my new car from Gino at Frederick ford. Gino and the rest of the staff were great to work with. And I would reconmend anyone to go see Gino at Frederick ford

Btimmons85

Sep 30, 2015

Bought a pre-owned car from Gino at Frederick Ford and couldn't be happier. He made sure that the car looked immaculate leaving the lot and the paperwork was a breeze. Highly recommended!

CRSmith

Sep 30, 2015

I worked with Gino , he found me reasonable price on a explorer. They gave me what I wanted on my trade. Couldn't beat it thanks again Gino

JenniferLO

Sep 30, 2015

Gino was great in helping me get my explorer thank you for all your help and knowledge to make this a great experience for me

Kelliott

Sep 30, 2015

I worked with Gino G. at Frederick Ford in Seaford to buy my new to me, but gently used 2013 Durango. He's a great salesman. Hands down the best there. Very personable, and does everything he can to get you a great deal. Highly recommend!

OneHappyCustomer

Sep 30, 2015

This was one of the easiest dealerships to work with. We picked out the car we wanted online, walked in the door and signed some papers, and drove away in the new ride. Couldn't be happier!

Henry the Great

Sep 28, 2015

This dealership is without a doubt the best dealership I have ever dealt with in my life. The staff are professional, helpful and make you feel extremely comfortable. I had the pleasure of working with Alan Parker who has changed my view of car salesmen forever. I've always dreaded the fact that I'd have to work with a car salesman in order to get a vehicle cause I always felt like they'd try to get over on me. Alan didn't make me feel that way. In fact, it was on of the most enjoyable experiences of my life. Also, to my surprise the general manager was a huge part of the experience. He took the time to come out, show the vehicle and work along Alan. I'm only use to the manager being there for the "negotiating" part and rolling. I was very surprised how much attention a general manager gave to a specific customer. I didn't even expect a GM to even speak with me. He was very pleasant and sincere to work with. I ended up purchasing a 2013 Ford F-150 XLT and boy am I pleased. As a police officer, this vehicle fits my off duty needs perfectly with the size of the vehicle and bed. It's a great looking vehicle. Although it's used and did not come with floor mats, the dealership was kind enough to find mats for me which I deeply appreciate. Last and most importantly, about a week after I bought the vehicle Alan reached out to me to ensure that I was satisfied with the vehicle and to see if I needed anything. A few days later, Aimee Evans also reached out to ensure that I was satisfied as well. She was also the first person I spoke with inquiring about the vehicle since I was driving from about an hour and a half away.I'll never buy my vehicle anywhere else from now on. I use to be a Porter customer, but Federick blows them out of the water. Visit Federick Ford and guarantee you won't be disappointed!

Art Workman

Sep 23, 2015

The entire sales team treated us great from the moment we walked in the door. Ray put me in a 2015 F-150 XLT that is exactly what I've been wanting. This is the third vehicle I have purchased from Frederick Ford...5th from the .Frederick Ford/ Hertrich Family Dealerships Have been a customer since 1985. Always get the same, top notch treatment. Why are you still reading this ....go get your Ford!

animllovr69

Sep 14, 2015

I had an excellent experience and in and out service with the purchase of my new truck ! I would definitely recommend this dealership to family and friends!

TAM

Sep 4, 2015

This dealership is excellent! Our sales person. Aimee Bradley was great to work with. This is the second vehicle in 3 years she has helped us purchase she always goes above and beyond to help us. This dealership's service department is excellent.

Fordfamily3

Sep 3, 2015

Our sales representative, Aimee, was knowledgeable, patient and listened to our wants and needs. While she explained options carefully and helped us look at all of the alternatives, we did not feel pressured.

annmelvin43

Sep 2, 2015

I HAVE BEEN DEALING WITH FREDERICK FORD AND THE HERTRICH FAMILY OF DEALERSHIPS FOR A LONG TIME. I HAVE ALWAYS RECEIVED AWESOME SERVICE AS WELL AS GREAT FORD PRODUCTS. THEY TREAT YA LIKE FAMILY AND THATS HOW I FEEL WHEN IM THERE. I JUST PURCHASED MY NEW F150 AND I LOVE IT AND MY SALESMAN WAS DUSTIN HE WAS GREAT AND YA CANT GET ANY BETTER THAN MARK HE IS THE GENERAL MANAGER. HE KNOWS HOW TO TREAT FOLKS AND ALWAYS GIVES THE BEST DEALS!!! A+++++++++++++++++++++++++++++++++ OUTSTANDING

McCain123

Sep 2, 2015

Salesperson, Dustin Warrington, was very knowledgeable, professional, and responsive. I would recommend him to anyone looking to buy a Ford product. Overall experience was excellent.

Brock

Sep 1, 2015

You have a great Service Department and it keeps my Truck running top notch. I had several questions about new trucks and Dustin Warrington helped me out Greatly.

LauraB85

Sep 1, 2015

Wonderful experience, great customer service and easy time understanding all products and financing. The deals were fantastic and Aimee was very helpful in answering all my questions. Thanks again!

eudy1994

Aug 31, 2015

With this being my first time buying a car, I can say that I am very pleased with the staff. The staff made me feel very comfortable and were very helpful when it came to me purchasing my first car. They went above and beyond to make me happy and tried so hard to make it possible to purchase my first car. Keith never gave up on trying to make it possible to find me a car. I am very pleased with all the staff and would recommend them to anyone.

john2400

Aug 31, 2015

I have bought two vehicles so far from here and could not be happier with the people and help we received. We went in with high expectations and the staff more than met all of them. We couldn't be any happier and would recommend anyone looking for a vehicle to visit them! Keith and the management went above and beyond for us.

NewFordGirl

Aug 31, 2015

First off i'd like to thank Dustin for being so patient with me during this process. I have alot going on at home and never once was i pestered. I am happy with my new Fusion. I'd look no further than Dustin and frederick ford if you're looking for a new car

Q Girl

Aug 31, 2015

This was our third purchase from this dealer. One was a handicap accessible van ( bought in 2013) and the other a 2014 Expedition. ( bought in 8/2015). Mr. Parker assisted us with the last two vehicle purchases. He is very professional and pleasant to work with. If and when the need arise we would definitely choose this dealership again.

Rodney87

Aug 31, 2015

i was very happy with my service and how my deal was worked out. They have be cooperative with all my request and done what I've asked.

Wew21133

Aug 31, 2015

We drove pretty far to buy a car from this dealership and the car was not clean when we first got there as promised, but we decided to drive it and buy it any way. After leaving to get lunch and returning the vehicle was very clean for a used vehicle and they did a great job getting it ready. I also had a small problem after the fact but the salesman dustin has been more than helpful even going as far as to buying the part himself and shipping it right to us. Can't wait until he's in town to go to an orioles game with us. Thanks for everything!

Going Postal

Aug 28, 2015

This was the second time dealing with the Hertrich family. I have to say that it was just as good as the first time. Our salesmen Keith Jerman was great to deal with and really tried to meet our needs. The finance department didn't give up till they found absolutely the best rates . We will definitely be returning for another purchase when the time comes.

SheilaMarie

Aug 27, 2015

Everyone was great to work with from start to finish - no pressure from the sales rep, John Cooney, who provided exceptional service, as you browse the inventory at your leisure...any questions do not go unanswered. Down to Earth employees make the entire experience an unforgettable one! Definitely a dealership we'll return to for our next vehicles! Thank you so much! Thumbs Up!!!!

foxyauntie

Aug 25, 2015

Overall a great experience. The sales rep-Dustin, sales manager-Mark, finance manager-Stony, and of course Aimee were all awesome and worked very well with me.Only hangup was pushing to get car out that Tuesday and then we had to bring back on Monday when we told them no rush. Just get the car properly prepared and we would pick up at a later date.On Monday when I took in the car, I was given a rental since my husband was ill and could not follow me up there to drop off. This was very well appreciated.When picked up car on Tuesday and after got home, realized that my new car mats had not been put back in and my storage box for the rear compartment. Called and was informed would be returned on Thursday. This did not happen and had to call on Friday at which time a runner delivered said items to me.The chip on the driver's rear door was repaired by using my touch up paint pen that I had purchased the day of the sale and not sanded down and removed properly. I still can see the chipped areas.

Ruby

Aug 22, 2015

I'd like to thank Raymond Brozzetti for the great customer service. He was very knowledgable and a great help in showing us how to use some of the extras on our new car. It was a pleasure doing business with you Ray and Frederick Ford.

Kcallahan10

Aug 21, 2015

The customer service was spectacular and I learned everything about my car in detail before I left the lot! I highly recommend you ship at this dealership!

dematt90

Aug 20, 2015

I'd like to thank Alan Parker for the great customer service I received when I purchased new 2015 Ford Fusion SE. He was very friendly and knowledgeable when showing us all that my new vehicle had to offer. I would recommend Alan to anyone who is looking to purchase a vehicle.

chefboyrmike

Aug 15, 2015

This company has been getting my business for almost a decade. This time again was a pleasure, Dustin got us what we wanted for the price we wanted. That's why we'll be back again in 2 years. Thanks Dustin Warrington.

Edgey Guy

Aug 14, 2015

We've been associated with this dealership for over 4 years and consistently have had good experiences. The service department is excellent and we usually go through Brooke who is, thorough, professional and always on top of her game. We've just purchased our second Edge from Alan Parker and he is a delight to deal with.

chad1675

Aug 4, 2015

The Salesman was friendly and easy going,and we loved his humorous side too!!He knew everything we wanted to know about the car.The whole experience there was the best we ever had at any dealership,we moved from Pennsylvania where we purchased the last new car and the experience was nothing near as pleasant as atyour dealership!!No one followed up after the sale in Pennsylvania,as far as we seen they sold the car and that was the end of it.We would HIGHLY recommend your dealership anytime.Everyone there was friendly and we thank you all.

Margie54

Jul 29, 2015

Our Salesperson Allen Parker was very helpful to us,He answered all our questions to our satisfaction.So happy with our new 2015 escape.Enjoyed our time there.Also all the staff was very friendly and helpful.We will highly recommend this Dealership.

Kaleigh01

Jul 28, 2015

First and foremost, A big thanks to Mr. Cooney. That was a no BS to the point salesman, and I loved it. The dealership did a fine job on my cars detailing and gave me a reasonable amount for my trade in.

freedom4us

Jul 22, 2015

This was our 3rd purchase. We agreed on a very reasonable price. I did not want all of the extras that we don't need. The Salesman John and Manager Mark serve great customer service. I will be sure to tell my friends and family to make their purchase here at this dealership. One of the Best dealerships we have dealt with in 5 states. John has always been extremely helpful!

New 6.7

Jul 20, 2015

Having done a fair amount of homework before making the decision to buy,helped make my purchase fairly straight forward. Keith was a low pressure sales person willing to help me in anyway he could. He spent a lot of time allowing me to view multiple vehicles on the lot with different exterior and interior color combinations to ensure that I would be pleased with my final decision.

Alliescott1

Jul 2, 2015

All of the associates were very helpful and considerate. Ashley and Keith took great care of me and I would recommend this dealership to anybody.

Karnob

Jun 24, 2015

From starting the process on the Internet while looking at a 2013 Ford Edge with Aimee and Ashley. Then being introduced to Alan Parker it was a pleasant experience. Frederick Ford always wants to sell you a car as all Dealers do but Frederick does it in a way that they want you to comeback again and again. Mark Malone is awesome he reminds ne of the Manager of a Restraunt because he is out and about helping to make things happen and asking how its going. I have bought many cars from Frederick Ford and will continue each time is even better then the last. Noble And Kara

Jhickman

Jun 13, 2015

From start to finish everyone I encountered was helpful and courteous. The salesman, Joe, was very knowledgable and provided excellent customer service. He made the experience hassle free and enjoyable.

John

May 28, 2015

The sales department made every effort to give us the best price on our new Mustang.. They did nothave the color we wanted put the Pocomoke Md store did, they got the car to Seaford with no strings attached if we didn't like..

Mikebax61

May 13, 2015

Everyone at Frederick Ford was willing to take that extra time to make sure I was satisfied with my payment. The follow up has also been excellent> I would recommend this dealer ship to anyone. Will definitely be back.

tazman

May 5, 2015

Was super helpful in getting me in a car. Worked very hard to help us out. John Cooney is a great sales manager for ford

jlmdei

May 3, 2015

Our Family recently bought a 2014 Ford Edge from Frederick Ford in Seaford and we couldn't be happier. The customer service was excellent as well as very professional. We were treated with respect and courtesy. We also left with a smile on our faces with the deal we received. We will defiantly be repeat customers.

Bob in Seaford

Apr 27, 2015

Second new car in a year from Alan. He's honest, cuts to the chase, and gets you on your way., and is friendly and courteous about it....

d1warner

Apr 27, 2015

We have purchased many vehicles from this dealership. The General Manager, Mark Mallone, always meets or exceeds my expectations with trade-in values and negotiating price on new vehicles. This was our first time using Alan Parker as our salesperson, and he did an excellent job with communications, etc., as we awaited receipt of our new truck (ordered it - not in stock exactly as we wanted). We also use the Service Department for our routine maintenance, and Bonnie, the Service Manager, is always very friendly and helpful.

guard

Apr 27, 2015

We were pleased with our experience. Gino was helpful and worked hard on getting us an extra key which was a deal maker or breaker. The price and monthly payment are exactly what we were wanting to pay. We were able to get the vehicle we wanted for the price we wanted. We love our Ford Explorer!

eddie

Apr 23, 2015

This was a great buying experience. There was a great selection of vehicles to pick from and the salesperson Ray was knowledgeable of all makes.

jacw369

Apr 22, 2015

Gino and Mark the sales mgr were very nice. Took personal interest and they were willing to work with me on the payment and trade in value. I felt like they cared more than the average car sales man, again they made it personal which is hard to come by. And the follow up after the sale was much appreciated!

farming2

Apr 21, 2015

I went in there to show my wife a sneak peek of a used truck that had not even been through the shop yet just to see what she thought of it and the salesman happen to see us came over was more than happy to show us that truck . We did not like it very well and ended up buying a much better truck from him with his help there was no pressure at all. it was great. the salesman was Keith I would buy from him again and recommend anyone else to do so.

cmaloney

Apr 15, 2015

Everyone was very friendly and courteous with the purchase of our new truck. They found what we were looking for and gave us options to choose from

Smithreview

Apr 14, 2015

My experience with Frederick Ford was very positive. Our sales person, Gino Giuliano, was very professional and made sure that everything went smooth with the purchase. We would definitely return to the Hertrich group to purchase a vehicle in the future and we will highly recommend Gino and the entire staff to friends and family.

Cason64

Apr 3, 2015

John was an awesome salesman. He answered all of our questions about a lease versus buying.Everything was nice and clean when we got there to pick it up. The finance guy was very friendly and efficient. I will definitely be back!

Ford Edge

Apr 2, 2015

Excellent service from Joe our salesperson. He was very personable and great to work with. The sales Manager and Finance office were great as well.

Sade

Mar 18, 2015

The salesman Gino was a great person to work with. He was understandings in the type of vehicle I was looking for. They didn't have us there all day. When had a great deal on the price of the new vehical an a good trade value. I will recommend anyone here

miki

Mar 10, 2015

It was a real pleasure working with Dustin Warrington in purchasing my Ford F 150. Dustin was professional, pleasant, honest, and great to work with. Will definitely come back when we need another vehicle. The whole experience was outstanding.

cindy

Feb 17, 2015

i wanted a new ford escape and amiee worked out a great deal for me! my new black 2015 escape is awesome. I really enjoyed the experience.

bstar315

Feb 16, 2015

I was looking to upgrade into an SUV and Aimee found me and Explorer that was perfect for me. It was everything I wanted and almost brand new. Aimee explained how everything worked with the vehicle and helped me program everything to my needs. I was very pleased with the service. I will certainly buy from Fredrick Ford again.

MrBarberman

Feb 16, 2015

This is the second Ford F-150 I bought at Frederick Ford and both times have been an excellent experience! I think they go out of their way to help find a vehicle that's right for you in your price range and go beyond in trying to help you put a deal together you can afford. Will surely buy from them again for my wife's vehicle and my next truck. Thanks Frederick Ford and Aimee Bradley!

Keene'sgirl

Feb 12, 2015

We can't say enough good things about our experience here. After a horrible experience a few days before and not so good results earlier in our search this day, we were emotionally exhausted and losing hope of finding the truck we needed to fit our budget. We sat down and talked with Sean Scott, our salesman, who listened to us with an encouraging smile. Sean then spoke with Mark from finance who, to our relief and surprise, said he had something he thought would work. We were elated! And it was exactly what we were hoping for! We already had financing of our own, so we were ready to go! To make the deal even sweeter, they offered us an even better rate than we already had! The entire team here went above and beyond to help us. They took our horrible start and turned it into a wonderful and happy finish. We will definitely be seeing them again.

rachiebye

Feb 12, 2015

I purchased a used 2006 Chevrolet Tahoe from Hertrich's Frederick Ford of Seaford on 6/28/14 and have been having major vehicle issues, as well as unbelievably terrible customer service since that day. I am a Maryland resident, so upon purchasing I requested that they Maryland inspect my vehicle since they are a Delaware dealer. I purchased on a Saturday and the salesman advised me that they would need to have the Tahoe inspect first of the week and they would deliver it to me upon a successfully passed inspection. I never received a phone call, so I called my salesmen Tuesday(6/31/14) to follow up. He stated that the Tahoe was inspected in Maryland and just needed the windshield replaced to pass and that they were going to replace it and would deliver it Wednesday (7/1/14). This concerned me, so I asked for a copy of the inspection report from my salesman, and he told me he would deliver the inspection report when he delivered my vehicle. On Wednesday (7/1/14), my salesman delivered the Tahoe, which I was told by him in person that it successfully passed Maryland inspection and we were just waiting on the MVA paper work process to receive my Tag and Title. I received no inspection report, like promised, and I inquired where it was, and he said he would talk to the service department and send it to me. As I drove the Tahoe for the first time since it had been delivered, there was clearly something wrong with the steering. I reported this to the salesman and he said they would check the alignment. I was told the alignment was checked by their service department and showed no issues, which was surprising to me because the way it drove.The vehicle continued to have issues and I still hadn't received the inspection report. I called the salesmen multiple times with no success, which led me to call the sales manager. I told him my issues and everything that happened since 6/28/14 and he said to not deal with my salesman, I would deal directly with him. I requested the inspection report from the sales manager and he had told me at that time, due to the July 4th holiday "it was hectic and I was just a victim of circumstance". He told me he would have to contact the service manager to get the inspection report. After a couple days, I received no phone calls. I contacted him again and he told me the service manager was out due to family illness and I would have to wait to receive the report.After a few weeks passed, I still did not receive the inspection report, so I contacted the service manager and he told me my vehicle had never been inspected. The service manger told me he would have to come and pick my vehicle back up for inspection. This was extremely concerning because I was driving a non-inspected vehicle around for over two months and was lied to. I expressed this concern to the sales manager and he blew me off, stating again it was reasoning due to the holiday and service manager's family illness. I expressed that I did no longer want the vehicle anymore, and he told me they already received the check from the bank and there was no possible way for me to return the vehicle.My vehicle was picked up and taken in for inspection. I requested a loaner vehicle that was comparable to my Tahoe, and I received a small car. I was unable to drive it, because I need to carry large tools for work, so it sat in my driveway which was extremely inconvenient because I could not use it. My vehicle was returned, still with no inspection paperwork. After realizing this, I called the sales manager again. He advised me that they were not allowed to give them out, after telling me for months that he would get it to me.

evans7651

Feb 4, 2015

Went to test drive a Chevy Equinox but ended up with a Ford Escape! Were very pleased with our experience with the dealership. Salesperson was Ray who was very professional and patient with us "older folks". Answered all our questions/concerns.

CLD89

Jan 26, 2015

I totaled my car and I called my friend Dustin who works there. He got me into an awesome Cruze that was loaded and i absolutely love it! Thanks Dustin!

roachhotel

Jan 26, 2015

Frederick had a great selection of used vehicles. I went with and Accord. Dustin was my salesman. He was very nice and knowledgeable. He's kind of cute too ladies!!

escape

Jan 24, 2015

I was very pleased with the service from Ray !! He was very nice and informative. He listened to what I wanted and my expectations and met my needs. I never felt like I was being pushed or hurried. It was Definetly an Excellent Experience !!!Thank You

Marlene

Dec 31, 2014

Wasn't sure if I was ready to buy when I visited on SundayJohn greeted me and helped me find the perfect car . They worked on the numbers to get me the car I wanted.Thanks to the sales professionals the Deal was GreatThanks John and everyone involved ??

croc88

Dec 22, 2014

Mike has been very friendly and has provided excellent customer service..He has made every effort to make sure i was happy. I would definitely recommend him to my friends and family.

Fish in OC

Dec 22, 2014

My wife and I went to Frederick Ford to look at a used Chevy Tahoe in my price range and drove off the lot in a 2014 F150 with low miles at a terrific price! When we realized that the Tahoe was not the vehicle for us, Mark and Brandon gave us options that would work for us and went above and beyond to make us a deal. They offered a 2014 F150 with low miles, gave us a great price, a great value on our trade and a terrific % rate on our loan.....it was a terrific buying experience! I would highly recommend Frederick Ford and will be returning for our next vehicle purchase.

KEnnis

Dec 22, 2014

The customer service was stellar! Mike was great to work with. He was very helpful and made it a very pleasant car buying experience. We will definitely be back when it comes time to buy another vehicle.

ruby red 2015

Dec 22, 2014

Just want to let everyone know that we had great service from everyone at the dealership. We purchased a 2015 Ruby Red GT Mustang and wow it is great. Ruby loves her new home. The salesperson Mike Edelin was wonderful to work with. They had just what we wanted and the price was what we were willing to pay. Great dealership will go back when our leases are up. Thanks guys great work. J, S and Ruby...

Dolphin

Dec 17, 2014

Mike was very kind, fun, and worked to make things right for what I was looking for. As for this being my first car buying experience, it was one that I would hope to have again in the future!! Thanks again Mike!!Amy

westtt80

Dec 17, 2014

My sales person was Mike. He went above and beyond to help me with my purchase. Would Def recommend him to friends. He made it easy.

leroy.smith

Dec 10, 2014

I bought a new Ford Fusion and was completely satisfied with the car and the price. Very patient sales lady, worked very hard to get the car we wanted. Recommend this dealership to everyone.

P+10

Nov 26, 2014

Mike Edelin was just awesome. His professionalism, drive and manner are the reason that we chose to make our purchase at this dealer instead of through a buying service. I cannot recommend him strongly enough.

Myrtle09

Nov 19, 2014

I was recently rear ended by a truck. The thought of buying a new car was stressful. I saw a picture of the Ford and Mike made it possible for me to walk out of the dealership with the Ford. A month later and I know I made the right decision. I absolutely love my new car Chase. (Yes I named my car Chase). Thanks Mike for all your help. It was greatly appreciated. -Alexandrea Minor

delliott84

Nov 17, 2014

Michael Edelin was an amazing salesman he ran his xxx off to get everything done that needed to be done all while ensuring I was as comfortable as possible.

brandi.hill.756

Nov 12, 2014

Mike was great to work with, helpful, friendly , he made the car buying experience less painful and was very knowledgeable, would definitely work with him again in the future

hsmoot

Nov 12, 2014

I was looking for a bigger vehicle for our family. Mike was awesome with my car buying experience! He answered any questions I had and kept in touch after the sale making sure I was completely satisfied. I recommend him to anyone looking to purchase a vehicle.

jason.tice.39

Nov 12, 2014

Got an excellent deal on a fusion. Mike was very professional and informative throughout the entire buying process and still calls to see how things are going from time to time. Best customer service experience ever. That's exactly why I keep coming back to hertrich's Frederick ford for all my car buying needs.

joadams73

Nov 12, 2014

Mike made my car buying experience such a pleasure. He continued to provide great service and support even after the purchase was made. He's great and I highly recommend him!

nicole.ullman

Nov 11, 2014

I just started college and I was looking to get a new car on my own. The experience was great and I was treated with the outmost respect from the staff. My dealer Mike was such an amazing help and very committed to his job. Being there 24/7 if I had any questions, and if he couldn't answer them he figured it out and got right back to me. Definitely an amazing experience buying my first car.

jarrelldoug

Oct 11, 2014

Everyone was a pleasure to work with. I feel I was treated with great respect by everyone! Mike was a great salesmen! I will continue to do my business with Mike and Frederick Ford in Seaford, DE.

aconnor89

Oct 6, 2014

Ray Brozzetti has been such a huge help with my car buying experience!! Thank you so so much. It was truly wonderful working with Ray . Aymbur Connor

Bob$bernie

Oct 6, 2014

Ray is the best sales person I have ever dealt with! I trade our vehicles in every 18 months and I have dealt with every sales person around,and Ray Brozzetti is far the best that I have come to meet. Super person and he goes that one step more then any other! Asset to any one he would work for ! Thank You for making my wife and I feel so comforable , and we will see you next vehicle !!! Bob& Bernie Kowalski

beverlydoug

Sep 28, 2014

Purchasing our new truck from Ray Brozzetti was completely satisfactory. We currently had an F350, so we knew what we wanted. Ray Brozzetti was professional and very knowledgeable about the navigation features in the 2014 model. Ray explained the touchscreen details and "walked" us through the set up. We were recommended this dealership from a family member and would buy more vehicles from them in the future.The experience with the financing and paperwork was also smooth and uncomplicated.Thank you for our new 2014 F350 Lariat Super Duty truck.

Lena2014

Sep 27, 2014

When every thing that was agree to be done sun roof and heated seat are completed. I will be very satisfied. Enjoying the car very much.Thanks??

braga8550

Sep 9, 2014

This is our third time back to purchase a new truck off of Ray. He's very detailed and always finds the truck that we are looking for. There are no gimmicks, always straight-forward, a real honest sales guy. THANK YOU!!

c.wisk

Sep 2, 2014

Had a very excellent experience with this dealership. Our salesman was Ray Brozzetti and he did everything to make us happy. Follow through was great. Car was serviced and cleaned to look like new. Would recommend both the dealer and Ray.

w2waller

Sep 1, 2014

everyone was very helpful , it was a very good car buying experience. i plan to deal with federick in the future. plan to have car serviced at frederick ialso.

blue f150

Jul 31, 2014

They went way out of the way to find the truck I wanted and drove 290 miles to get it. I had an excellent car buying experience and will definitely buy all my cars from here.

bwturner

Jul 28, 2014

My wife and I are expecting our second son in September so we decided we needed to upgrade my extended cab 2009 Silverado for something with a little more room. After some searching, I found a used 2011 Ford F-150 at Frederick Ford in Seaford DE. I contacted their internet department and inquired as to whether the truck was still available for sale. I was contacted on a Friday afternoon and told the truck was available and asked if I was going to come in to take a look. I told the lady that I would be driving down the next day and that I was approximately 3 hours away from their dealership. So the next day my wife, 2 1/2 year old son, and myself set out to make the trip. We ran into two accidents on the way down but made it after a 5 hour drive. Once there I was greeted by a gentlemen who asked how he could help me that day. I explained my situation to him and asked to see the lady I spoke to on the phone the day before. He responded "Sure!" and disappeared into a back room. After 15 minutes or so he returned to tell me that the lady had gone home early that day and that he would help me instead. I said alright and gave him the stock number for the vehicle. He said Ok let me go get the keys and I will pull it around. After another 15 minutes or so he returned and said "I've got good news and bad news". I responded "Ok, what's the good news?". I was told "Well, we sold that vehicle about 10 minutes ago. I'm sorry." He and the manager then proceeded to attempt to sell me a 2005 "Super clean" F-150 for 2000 less than the truck I was originally interested in and two Ram trucks which were well over (approximately 5500) over the price of the original truck. I think what I"m most upset about is the fact that the dealer did not call me at any point throughout the day to even let me know that another person was looking at the truck or even interested knowing that I was making a minimum of a 3 hour drive. I get it, dealers are trying to sell the car so why not sell to the first person who is there with check in hand to purchase but a little common courtesy would have been nice. The manager told me that "This is not the way we do business" but I'm not really sure I buy that either. In fact, who knows if they ever even had the F-150 in the first place. If not, advertising it worked to boost their internet based interest and to get suckers like myself in the door.

marlyn evans

Jul 18, 2014

I'm very happy with my new ford fusion that i purchased from Frederick Ford, My salesman, John Cooney, was very helpful and got the deal i wanted. I am very pleased with my new car

jjeandell

Jun 5, 2014

Excellent service, friendly care, they work with you to make your car purchase happen! Would highly recommend making your next vehicle purchase at this dealership

pbounds

Jun 2, 2014

This is the third vehicle that I have purchased from Frederick Ford, and the second from Aimee. I have found all of the staff to be very courteous and friendly. My experience with this dealership has been very pleasant.

marta6863

May 29, 2014

I was looking for a new car and went back to Fredrick Ford because I have dealt with them for a long time. have been pleased with not only the sales people but also the service center.

paul85

May 27, 2014

Ray Brozzetti and Mark Malone did a fantastic job with the purchase of a Ford F-150. Great price and friendly staff. Will definitely purchase more vehicles from them soon.

mdhi

May 22, 2014

mark and keith both went out of there way to sure i was completely satisfied vehicle i chose. treated me great on my trade. sold me the vehicle at a great price. made sure i understood everything about it. i recommend this dealership to everybody looking to buy a vehicle. GREAT JOB GUYS !!!

dwat12

May 17, 2014

it was a great experence luv my truck its sexy sean was very nice sean has called me to check on me to see if everything is ok

wadeworkman

May 5, 2014

Overall very positive experience. No complaints. Dealership let me try out the vehicle for a day before purchasing, which was very convenient. I recommend Frederick Ford.

BDHERRICK

May 1, 2014

Met with Melissa to discuss Ford explorer. I was interested in either Chevy or Ford but after talking with Melissa decided to go with Ford Explorer. She was very customer service oriented and knowledgeable of Ford Products.

BleedFordBlue

May 1, 2014

At the end of February, my wife and I were looking to replace our vehicle. I began my search online and found a great 2009 Ford Escape at Fredrick Ford in Seaford. Interested, we made the 45 minuted drive to Seaford and met our salesman Dustin. Dustin was able to relate with our budget and needs and was able guide us through the buying process. He was a pleasure to work with and made us very comfortable with our decision. While we have had to return a few times to address some issues with the car (simple computer issues that could not have been spotted prior to sale, and have since been completely fixed) we always had a very positive experience with all departments. On our second trip to Fredrick Ford they were even able to drop 9 months off of our loan (without raising our monthly cost) by offering us more for our trade in vehicle. Overall, we had a great experience and are looking forward to working with them again in future.

bmomike

May 1, 2014

Sean was very professional throughout the entire process of viewing, test driving and financing my Hyundai Sonata. He made the entire experience as stress free as possible I will definitely recommend him to anyone seeking to purchase a new or used vehicle in the future.

birdcage

Apr 30, 2014

This is my second time buying a car and this was by far the better of the two. Every question was answered, every problem was solved, and everyone I encountered was very pleasant. I will definitely be coming here for any future purchases and will be referring you guys to anyone who is looking to buy a new car. Thanks for everything! See you guys again!

FireAnasazi75

Apr 30, 2014

While visiting other dealerships I often found a feeling of being ignored. Not at Hertrich. A friendly face greeted me on the lot immediately. Melissa was knowledgable and did everything to aid me in my search for my perfect vehicle. She did not overbear me like previous sales reps and she had an uncanny ability to remember everything I said. The choices of vehicles was amazing, especially with all the options and accessories available within my price (I went over so many while making my decision!). I would obviously recommend Hertrich and Melissa to anyone. Thanks Melissa! And Hertrich!

irishwomen

Apr 30, 2014

I have dealt with Fredrick Ford a lot. My family always deals with john he has sold us several cars. Its a great place, with friendly staff and awesome deals!!!!!!

rayman13

Apr 30, 2014

The service I received when looking for a better vehicle was awesome. John was prompt when greeting me and accurate when finding me what I was looking for. Suandra made the financial experience comfortable when is usually so unpleasant. Mark was very friendly when speaking with me about my experience at the dealership. I will definitely be back!

townsend56

Apr 30, 2014

You guys were great! I appreciate the pleasant and welcoming experience. I look forward to buying any future vehicles from your dealership and to any service I need done.

mnm123

Apr 29, 2014

My husband and I purchased a new Ford C-Max Hybrid, yesterday, April 28, 2014. This was the most positive experience we have ever had in purchasing a new car. The staff at Frederick Ford, Mr. Mark Malone, General Manager; Ms. Aimee Bradley, our sales rep.; and Stony were so nice and kind to us, and made us feel very comfortable. They were very well informed, and very obviously knew their product. They accomodated us by allowing us the time we needed to make this big decision, provided a loner car after we traded in our previous vehicle, while we waited for our new vehicle to come from New Jersey. When our new car arrived, it just sparkled, and had a full tank of gas. We appreciate the professionalism, expertise, kindness, and patience of the above-named staff. We are so pleased with our new car, and absolutely, we have told all our friends and family, and would purchase another car from Frederick Ford.

mjsteila

Apr 28, 2014

Had a wonderful service from looking all the way to showing me how to use everything in the car to introducing me to the service area it was clean and knowledgeable on their product ray was a great time will recommend them when purchasing a new car!

rasb

Apr 15, 2014

we had our best experience making a deal for a used truck,it was all due to the salesman Raymond Brozzetti .had bad experience withHertrich in the past ,but with the courtesy from mr. Brozzeti and the rest of the staff at Frederick Ford it was made up for ten fold... thank you Richard and Doris Asbury

fishman472650

Apr 3, 2014

Purchased used car in winter with the floors so wet from the lousy recon job that I had to leave it open in a heated garage for 3 days to dry. Had to clean and dry out the lower trunk as well because of the excessive cleaning fluid on the mats laid in trunk dripping wet. Not the only thing found either. Told the dealer that this car was going to be used for trip out of state rest of winter. No one said anything about having to run the car to DelDot for inspection (should have been done before I drove it away,normal SOP per DelDot and all my other experiences). Left the state about three weeks after purchase then when in deep south was told to bring the car back for inspection in order to get tag work done. Resolution for their mistake was another $10 from me for another temp tag since the original would run out before our return to De.. I said no way should I have to pay for anything on their blunder. Manager claims they will refund my $40 for the tag and all I have to do is run the car through inspection when I get back. I get the tag sent down south along with a check for $29.95 instead of the promised $40 refund. This dealership would rather loose customers once they have the money than do what is right (no surprise). They are like any other car dealer, misrepresenting, omitting or outright lying just to make a buck. Pathetic.

victoria.a.wootten

Mar 29, 2014

I only buy cars from Frederick ford and each time I return the experience gets better. Great value,very knowledgeable, amazing service and friendliness! I wouldn't go anywhere else! Thanks to John,Saundra and Mark you make me feel at home!

edandbert

Mar 26, 2014

Was extremely impressed and satisfied with our salesman, Alex. He was very helpful and knowledgeable about the vehicle we purchased.Alex was recommended to us by my daughter who also purchased a vehicle from him. Everyone else we met at Frederick Ford was friendly and helpful. Would be happy to recommend Frederick Ford to anyone looking to buy a vehicle.

swayze15

Mar 18, 2014

My experience, and it was my first experience, with Frederick Ford was great one. Enjoyed working with my salesman Joe Groff and would tell everyone to go visit Frederick Ford.

williamhardy

Mar 14, 2014

Both Susan And I were so satisfied with Allen Parker (Sales Consultant), and the entire dealership, as well as the service our 2004 Ford f150 gave us, we have purchased a new F150 and returned for an Edge. Thanks Allen and Mark for a great experience.

tubby01

Jan 30, 2014

Amie Bradley sales consultant was very helpful, and wonderful to work with. Stoney ( finance dept) was a hoot, really felt like he was working for us to get the best rate available, which he did.

martinoneal

Jan 26, 2014

Made out very well with Ray but was very mislead by Sales Manager. Don't know if this happened purposely but every thing was good before the final sale. My daughter also purchased a vehicle from Hertrich. After agreeing on price the finance office was going to charge her a higher interest rate. When she told them she was going to wait a couple of days and go to the bank they decided to drop their interest rate. Why didn't they do this in the first place? Purchased another car from Hertrich Nissan. Working a short distance from the dealership. They promised if we had any problem with car they would provide transportation to work. The first time we needed transportation they said they couldn't do it. Why would any one be happy with this dealership?Martin O'Neal

Jsr1372

Jan 14, 2014

Great car buying experience. Fun and honest sales team. Majority of deal was worked on the phone. Other dealers could not compete with my deal.

bethanybill

Jan 12, 2014

The salesman was low key with no high pressure tactics, the sales manager treated us like customers and not advisories. Finally the finance manager was very informative and explained all of our options clearly.

dndz

Jan 12, 2014

I called on Friday afternoon about a used car. A prompt answer was received via the Internet Manager. Some dealers you never hear from. I told Cassandra, my wife and I would be driving down from Pennsylvania Saturday morning to look at the car. A salesman was assigned to me at my request. I talked to Ray and informed him we would be down in the morning. This was quite a step to take and drive a 100 miles and do business with a car dealer. Ray was waiting for my wife and I and greeted us. The car was a one owner with low miles. The deal went very well. There was one issue with the car that I wanted corrected. Ray helped to get it fixed as we waited. This dealership is family owned and run in a professional manner. Being a retired police officer I saw a well run business. Through Ray and Cassandra and Stony (paperwork) the entire process went extremely well. Thank You Frederick Ford in Seaford, Delaware.David H. Zimmerman

Xfxfxxfxfxfxx

Dec 23, 2013

My wife and I usually dread shopping for a new vehicle as we find most salesman only interested in "closing the deal". Joe seemed genuinely interested in understanding our needs. We traveled two hours to Hertrich Ford as we has a horrific experience with "bait and switch" at Leonardtown Ford. Joe is knowledgable and a pleasure to do business with.

Bernard_hanzer

Dec 8, 2013

I'm pleased that I chose Frederick Ford for my first F150 purchase and your sales department was great to work with. I will recommend your dealership.

slhi

Nov 22, 2013

I am very pleased with my purchase of the 07 Mustang. I'm happy the way the associates worked with me on the price and payments. The sales consultant was very friendly and was very informative about the vehicle and working with me. I think he will be a great asset to your company. I appreciate everybodys help, especially Jonathan's. thank you!

1nash

Nov 11, 2013

I was purchasing a car for my wife. Went to Frederick Ford and Meet John Cooney. He was a professional in every aspect. Showed car in our budget. He went beyond aspects of normal salespersons in my past. Mr. Cooney took time to explain details and thing we could be expecting from them now and in the future. In a fast paced world, people who take to time to show the littlest aspect go along way in this business.Attention to details is what we got from start to finish. Thanks for a great buying experience.

jwwootten

Oct 30, 2013

On multiple occasions I have dealt with John Cooney during the purchase of vehicles. His honesty and professionalism were outstanding. His knowledge of the product, and ability to grasp exactly what I was looking for was uncanny. The whole sales process was really enjoyable. On two other occasions, my dealings with the service department were also the best I have dealt with.

glynnb

Oct 28, 2013

This truck was for my wife and she loved john and said that all my company trucks will now be bought from john and frederick ford and everything was great. I want to thank them for everything and trying to get the truck and getting it ready fast for her.

BoundsAndrea

Oct 23, 2013

I am very pleased to provide this excellent review of Frederick Ford as a result of my recent experience purchasing a Ford Fusion, particularly my salesperson, Ray Brozzetti. I had a budget to work with and several wants, i.e., good gas mileage, low mileage, comfort in driving, etc. and Ray was patient and helpful throughout the whole process until we were able to come up with the perfect car. Everyone was very friendly during the waiting process once the decision was made. I would highly recommend Ray and Frederick Ford. Andrea Bounds,

bamautz81

Oct 22, 2013

Joe was great! He was very knowledgeable about the truck I purchased, explaining how the SYNC feature works along with the trailer braking system. He went over the different items on the menu, which was very helpful to me. He's a real asset to Hertrich Frederick..

GregLaFazia

Oct 21, 2013

Everyone at the dealership worked well together and provided an atmosphere that made my purchase not only satisfactory but enjoyable. I never felt forced nor skeptical. From the initial phone call to Frederick Ford - right up until talking to the financial personnel, the experience was fluid, friendly, and favorable. I would easily recommend my friends to this dealership. Jonathan Bruch was my sales representative and his professional sincerity and friendly behavior left nothing wanting.

orangecrush18

Oct 18, 2013

called to inquire about truck was told they had it and it would be out front waiting for me to test drive . Jonathan was there to greet me with keys for a test drive . wanted to look at another truck no problem Jonathan got keys and we test drove that one also . decided which one I wanted they got someone to check out my trade and the deal was made quickly as possible , it was in the evening and closing time came and went they did not seem to rush to leave until deal was final . asked finance manager to hold deposit check one day to allow me to switch some money from one account to another , no problem. he even called to make sure I had made the deposit before he deposited it.Jonathan then met me at 9 AM next morning to change over my tool boxes and ladder racks along with another salesman . Both men did good job helping me. I was treated with respect with all aspects of the transaction .

brenda44de

Oct 17, 2013

My experience at Frederick Ford was very positive. The Salesperson was excellent and made the entire process a dream. I would recommend this dealership to my friends and family.

dianne50

Oct 16, 2013

i never even set foot into frederick ford my salesman brought me the car i wanted. i purchased a ford fusion that i had researched on the internet and test drove at a different dealer.Joe brought me the car and the paperwork from an hour away was very pleased.

GeorgeTLogan

Oct 15, 2013

I found Frederick Ford in Seaford, Delaware to be the most responsive to my needs and desires in a new F150 Super Crew Lariat. They dealt with me in a very professional manner and gave me pricing without playing games. I found their staff to be knowledgeable and to the point, without drama. I had done quite a bit of research before contacting them with a solid list of items that I wanted, and together, we were able to arrive at a very comfortable point wherein, I became a Happy Customer! I recommend Frederick Ford to anyone desiring a great deal on a great vehicle!

fd1636

Sep 29, 2013

We have purchased vehicles from Aimee before and found her to be very helpful and friendly and most important HONEST in her dealings with us, that is very important to us. We were greeted by everyone who passed by and smiles were everywhere, the entire staff had an excellent relationship among themselves and with the customers. Stoney the finance person was very helpful and found us our best deal and got the vehicle payments within our budget. We have already recommended them to people who after seeing our vehicle asked where we got it. they have already followed up with calls to see how we were doing with our vehicle and if we are happy with the purchase, our answer is a big YES! and when we are ready for a new truck, we WILL BE BACK! sincerely, Diana and Stuart Tarrant.

blewis1987

Sep 26, 2013

I enjoyed my salesman so much. He was very patient with me and so helpful. I would buy from him again and will go back when I plan on getting my next Ford.

jackierest1967

Sep 25, 2013

Our experience with the Tripper was a great experience, he was friendly, knowledgable and very professional. Tripper was sensative to our time frame and also to into consideration our budget and needs.

outofstateusedbuyer

Sep 9, 2013

Dealer will not repair or provide financial assistance to repair bumper, wheel well liner and trim spoiler that were damaged prior to my purchase of the car. Moreover, Mark Malone, the sales manager lied to me and said that trim spoiler damage is not "body damage," which would otherwise fall under the dealers 30-day 1k mile purchase warranty. Mark did admit the real reasons why he would not honor his purchase warranty, which he said was because he "discounted the car more than he wanted to honor my price" and "because its damage that cars incur fairly regularly;" and that he would have have to push up prices on the cars to repair that type of damage limiting his price competitiveness. Context: I initially negotiated a purchase price by phone, who agreed to accept the terms if I purchased the car that day. Because the dealership is 125 mile and over 2.5hrs from my home, I wasn't able to get to the dealership until after dark (mistake); which prevented me from noticing the damage until the next morning. I called my rep to explain what I noticed. He said that he would get back to me the next day. I never heard back from him. After not hearing back from him, I decided to get the car inspected by a local Ford dealership and a repair estimate. The local dealership gave me an estimate of $600 to repair the broken bumper liners and spoiler. I e-mail pictures of the damage and the estimate the Raymond; who finally called me back to tell me that he had technical difficulty accessing his e-mail; but would pass the estimate and photos to his boss the next day. Whether by accident or design, I noticed the check I paid for the car with cleared and finally received a return phone call from Mark Malone to politely tell me that "there was nothing (he) could do." I offered to split the cost of the repair. He declined. The 2 sales reps I worked with never disclosed the damage to the car to me while I was on the phone or at the dealership. It goes without saying that I would have either walked away or negotiated the price down further for the damage.

radmank9

Sep 7, 2013

The service was outstanding and they were willing to work with us to get where we needed to be in price and payment. We thought Shelly was great and super nice!!

barb2

Sep 3, 2013

We love Aimee Bradley she is very friendly and very knowledgeable. This is the second car we bought from her, & she still took time to go over all the details of the car.. She has called us several times since we bought the car to see if everything was alright, and if we were still pleased with the vehicle. She certainly amazes me with the knowledge that she has of all aspects of her trade. If she doesn't have the answer to a question she will get the answer and call be right back. When and if we are ready to trade again we will certainly request Aimee Bradley. Her customer service is outstanding. Sincerely,Barbara Dickinson

billybalascio1989

Sep 3, 2013

The financial part of my experience i will give 5 stars. The dealer I dealt with hardly talked to me. He kept walking away. I know he was busy, butt my time there he hardly spoke a word. He went to get the car cleaned and came back on his cell phone. He kept checking his pone.

catcagg

Aug 26, 2013

Excellant service! We purchased an Edge from this dealership 2 yrs ago and was so impressed with Aimee that when we needed another car we decided to see her again.

KRIVIELLO

Aug 14, 2013

Every one was very nice and helpful during our visit to the dealership. I am very satified with my purchase. I feel I got the best deal I could. My sells man was very pleasent to work with.

pmrey419

Aug 1, 2013

I recently purchased a 2009 Ford Edge from this dealership. Lets be honest, buying a car is never easy. It's business. I have read some reviews stating unhappiness with this company, and all I have to say is...you get what you settle for. Dealerships are looking to make money and customers are looking for a deal. I believe I got a fair price, the salesman I worked with did his job and helped me find the car I was looking for. Did they offer the price I wanted?? Of course not! But we DID work together to reach an agreement that allowed me to feel good about the price I paid. And at the end of the day everyone wins. I got a car, they sold a car and the world continues to turn. If you know what you want, what you are willing to settle for and what your deal breakers are, these guys will work with you. Over all this was a good experience and I would go there again.

DawnMo

Jul 29, 2013

I received excellent customer service during my visit to this dealership! My sales person Joe was very helpful and I walked away with a beautiful Tahoe. I am more than happy with my experience and my purchase and would highly recommend this dealership to anyone!

TammyRigoli2013

Jul 23, 2013

Joe was a great guy. He went out of his way to make sure we got the best deal possible and he even went above and beyond by personally picking up the car we purchased, as it was at another dealership in Easton, and get it back to us the same day as we were leaving for New York that afternoon. Joe explained and showed features of car to our son, which is who car was bought for, made mama feel comfortable in purchase.Bonnie - awesome Service Consultant - She is why we were at your dealership. If it weren't for her getting our truck in for appt in our emergency situation, we would never have bought the car at Hertrich! She was very courteous, happy, helpful and a joy to meet and work with!!!We live in Centreville, MD, but, have a place in Rehoboth, DE so we will be scheduling our service appointments around our visits to Rehoboth in the future!!! We will be back! Tammy L. Rigoli

blakehare31

Jul 17, 2013

Randy was very helpful in my hunt for a new car. This was my first time financing a car and Randy did his best to get me in a car for a price I was comfortable with. I'm enjoying the Ford Fusion and would recommend this dealership to anyone in search of a new or used car.

HarlandraLove

Jul 16, 2013

I had only one experience with the salesman that waited on me. When we frist (husband) entered the show room, the salesmanwalked up to us and helped us. The thing that caught my attention was he talked to my husband not to the both of us. When myhusband spoke up and told him I was buying the car, his attitude changed. That episode should not have happened like that at all.I was going to take it personal at first. I was ready to walk out but my husband stopped me. I am glad he did but after that it was a nice experience. I am taking into consideration that my salesman was young and was new on the job. He made up for his non-experience and he turned out to be very helpful. We got along fine. I will recommend him to all my friends.

deansss1200

Jul 8, 2013

Overall good experience, quality vehicles and friendly staff. Got a good deal on my 2010way jeep, a little long on the negotiation process tho. They even worked with me to get financing within my budget. Would recommend dealership to my friends.

aquillen19

Jun 28, 2013

The salesman was very friendly. I feel that I didn't really get the price or payments I wanted, but the experience was good overall.

Trudi48

Jun 17, 2013

Our Sales Consultant Joe was extremely helpful in making sure we go the truck that we wanted. Very helpful and polite. He spent a lot of time with us, and was very patient. I would recommend him to anyone that is looking for a vehicle. He made it very easy.

sojrobert

May 28, 2013

I feel that the time and effort that raymond devoted to our purchase was looking out for my best interest and that of my son david. Raymond made it easy for me to make the purchase without any pressure. This dealership has excellent people serving your customers

Pond1

May 16, 2013

This is the second vehicle I have purchased this year from Aimee. She is verypleasant, knowledgeable and knows the product. She takes her time to makesure you have an idea how certain functions of the vehicle operates.

hart21664

May 6, 2013

Tripper was great no problems would recommend to a friend or family, H was able to do exactly what we wanted easy transaction. I have bought many cars this was one of the best experiences.

Happycustomer777

Apr 12, 2013

Tripper Heckscher sales consultant and Mark Malone sales manager were able to accomplish what other local dealers were not, they found the truck I needed. I spoke with many dealerships in the area and out of the area, trying to locate the preowned truck I needed. Mark asked me to stop by and check out a couple of trucks he had. When I arrived he introduced me to Tripper, who sat and listened to everything I needed in a truck instead of trying to fast talk me into something I did not want. After a few minutes of going through inventory sheets he thought about a truck that was just traded. It was perfect. No run around, no fast talking, just straight up honest consulting. After the sale, he followed up to make sure I was satisfied with everything and to sincerely thank me for my business. I was very impressed. I purchased a preowned truck and was treated like I had taken delivery of a custom ordered truck. Thanks Tripper, Mark and everyone at Hertrich's Fredrick Ford Mercury for being sincere in helping me to find the perfect truck. I'll be back for my next truck purchase!

Karnob

Apr 4, 2013

We have bought our last 5 vehicles from here and from the same salesperson. It will be hard to ever use anyone else because we have always been treated to well here. Thanks for working with us!!!

rgreene1969

Apr 2, 2013

Sales staff was very helpful and friendly. John was very knowledgeable about the vehicle. They all worked very hard to get me the best deal and were concerned that I was getting the best deal possible.

judyevans

Mar 22, 2013

When my husband announced that he wanted a corvette and he had looked at a 6 speed corvette at another dealer, I thought, I'm going to call Ray Brozzetti at Frederick Ford to see if he could locate a corvette for us. I placed this call at 7:15 p.m. on a Tuesday night. Within 10 minutes of my initial call, Ray had called me back to say that he had located 2 vettes in Frederick's inventory. Details were given about 1 vette and arrangements were made to have the car brought to Seaford for us to look at the next day. Unfortunately, by the time their folks got to their other dealer, someone had already brought the car. I received a call at work that morning and was told that the other car, which was at one of their northern dealerships would be brought down instead, that same day, for us to look at. We went out there that evening, and my husband test drove the vehicle. It was an automatic, (thank goodness). Then the serious talk began. We each had our own thoughts about the price. However, by the end of the negotiations and a few days later, each of us had reached a happy medium that we could live with. My husband has his vette.We have had previous business dealings with Ray Brozzetti, the sales manager, and the general manager at Frederick Ford in Seaford, Delaware. As a result, we have purchased 3 vehicles in 3 years from the same sales person at this dealership. With the vettes purchase, this is now 4 vehicles in 3 years. These folks are always welcoming when we stop in to the dealership. They make the experience feel like family.In addition, their service department has a really great person named Bonnie Horvath working there. She always make a service visit feel like its a visit with a good friend.I would happily recommend that if anyone is looking for a vehicle to purchase that they should start with Frederick Ford and ask for Ray Brozzetti

lmg823

Mar 12, 2013

We received very courteous, professional service and would highly recommend Aimee Bradley! This is the sixth vehicle we have purchased from the Hertrich Family of Dealerships.

debbieshilling14

Feb 9, 2013

Lets face it - buying a car can be a difficult decision. Frederick Ford has inventory to choose from and a professional staff to help along the way. Aimee Bradley went above & beyond for us. My daughter's was from Frederick Ford and now so is her second.

goergen

Dec 8, 2012

Less than stellar performance! Purchased my vehicle approx 1.5 yrs ago from this dealership (R. Mason) and this week my vehicle required a repair which again was not covered by the extended warranty. This is the 3rd problem concerning repairs to my vehicle. After a tow, and two trips to the dealership, my engine problem is not resolved. My truck sat at Frederick Ford for 4 days and is not repaired. Of course they don't fail to charge you. I attempted to contact the General Manager via phone, voice mail, and e-mail to no avail. Frederick Ford drops the ball concerning service after the sale and customer support.

dsppspc

Oct 10, 2012

I located the vehicle myself threw various internet searches. The dealership tried to pay me way to little for my trade in. The sent me home on an empty tank, i had to take my vehicle to be inspected myself. And to top it all off, when my tags were ready for pick up. The dealership lost my tags. I would rate the dealership as mearly average to mediocre.

marciajean75

Sep 8, 2012

Really great experience , fast friendly Customer service , great selection! I recommend this dealership in a heart beat :) the financing was easy, the service manager was very helpfully, sales associate Aimee was wonderful ,

Ford4Life37

Sep 2, 2012

By far the best experience I have ever had and I have bought alot of vehicles in my lifetime. The entire staff was courteous and friendly. We had shopped numerous dealers and this dealership got us the vehicle we wanted and did not charge us extra to get it like the other dealers were trying to do. Thank you for making our purchase experiece so pleasant. We will be back !

Agustin

Aug 31, 2012

They offer a nice, friendly atmosphere that makes one feel as if we've been going there for years. Our salesman did a great job and made talking to him a pleasure. Thank you for your time.

mstreet91

Aug 31, 2012

I visited the dealership to look at the size of the cab on the F-150. I was going to settle for an XLT however after driving the Lariat Ecoboost I changed my mind. The salesman was very diligent on getting the price and payments where I wanted them to be. I left the dealership a couple of times however the salesman would not let go and kept working on the deal. I was contacted a couple of times a day for several days to let me know he was still working on it and was not going to give up.

TVDE

Aug 31, 2012

When I was in the market for a new car, I went straight to Hertrich Ford. I had heard great things about the staff and decided I would give them a try. What a great decision. Randy helped me pick out the perfect car, and had no problem taking time to answer all of my questions and concerns. Not only was it a great buying experience, Randy understands service after the sale. He called within the first two months of owning my new Ford to check and see how things were going, and to help with any problems I might have had (which I didn't). Between the great product and Randy's fantastic service, it's a no brainer; I'm going back to Hertrich Ford the next time I need any vehicle.

ejhernan

Aug 30, 2012

I really felt like I could trust Randy and he wasn't going to try to trick me into buying something that wasn't right for me. He really took the time to figure out what my personal needs with the vehicle I wanted were and also made other suggestions. You can tell he does his research.

Lockwood

Aug 30, 2012

Yes I would recommend this Dealership. My salesman was friendly, courteous, and mindful to my needs. He didnt try to push me into something that I did not want and treated me with the upmost respect.

Ron4pres

Aug 30, 2012

Aimee goes the extra mile for her customers. She comes in on her days off and works tirelessly to ensure the best possible deal for her clients who, like me, return for second and third (6 for me) purchases!

Uam3675

Aug 30, 2012

The reason that I give this rating is because it is very frightening going into a car dealership and being ocerwhelmed by salesmen. Randy came up to us, was not pushy at all and gave us the space we needed to make our decision. When we were finally ready he was so easy to talk to. Thanks for the comfortable experience on a big decision...

mdforlife

Aug 1, 2012

Amazing customer service from an amazing employee. Really cares about his customers, listens to what you are looking for and helps you out. Will be back.

ppgbsbll

Aug 1, 2012

I've been searching for a used car dealership, when I stumbled upon Mr. Randy Mason, he worked with me and was very understanding with what I was looking for in a car. I would recommend this dealership to my friends and family because of how friendly understanding and negotiable this dealership was. I would also recommend Mr. Mason. 5 stars.

1maurice

May 1, 2012

We drove along way from home and they treated us like we were family. We love our Ford F-150 Raptor SVT. The customer service was AWESOME!!! We'll be back.

hksprowler

Apr 27, 2012

Our experience with Frederick Ford was great. All the sales staff were very professional, friendly and helpful. We would highly recommend this dealership to anyone looking for a Ford.

Pburgboy2006

Feb 9, 2012

Got a truck was told they had a dealer in pa I could use if anything went wrong. Got in the truck gas was empty. On way back to pa saw half the exhaust was missing an had holes all over. Sent an email an was told they do not have a dealer in pa an they will not pay anyone to fix it so I would half to drive back to Delaware an an spend my own gas money an my own lodgeing should have listened to the lady at the gas station up the street from them. She said I would not buy a bike from them

axman511

Oct 5, 2011

Was selling my car online, Casandra contacted me to say they would be able to get really close to the $8700 I was asking for, which is what a fair trade in value was. Car was in very nice shape. Of course, they get me in there, and offer me $7000 for it(that is not close to $8700). My wife and I were looking for a used minivan, they had a Ford Freestar for $6995, and we liked it. I had mixed feelings whether or not I should continue dealing with them after their low ball offer, but thought I would see what they had to say when we were willing to trade in. Next thing you know, I was able to negotiate them to give us $8300 for the trade in. I was told we would be getting a check for $1000 after all was said and done. They got us to sign all the paperwork and then say they can't cut us a check because the accounting department was gone for the day. Next, Mark comes out and changes that even further by saying we don't know when we can get you a check cut, but when we do, we will bring it to you so you don't have to come in. It is now almost two weeks later, and we still have not seen a check.All of this was signed for on a "we owe" agreement that dealers provide. They are worthless. There is no way to enforce it and they still do whatever they want. There salespeople would start smoking right in the building, and come in with cigarettes. No respect for other people or the law, just arrogance.I should have followed my instincts and not done business with them. I can only hope people will read this and learn from my mistake.These people have shown they will lie and manipulate you anyway they can. Would not even give me a half tank of gas for the inconvenience of dealing with their lies. Stay away from these people. If you read this and still go there, you are a glutton for punishment.

keithski21

Sep 30, 2011

They sold me a messed up truck and refused to fix the problem or even help me fix the issue. They never return calls. Tell you to come up to the dealership to fix the problem then let you sit there 3 hours and never even acknowledge you and then when they do they said that I need to come back up there tomorrow. I have called and called about this truck and everyone says to come up there then when I get there they say that there is nothing they can do! I am highly pissed off and will NEVER buy another vehicle from them and am looking into getting a lawyer. To top it off the dealership only sold me the vehicle with 3 month of tags but charged me full price for them and they lost the hard plate tag for the truck. THis is highly unprofessional and disrespectful to me as a person to constantly dick me around on this problem. The funny thing is that after I had purchased this vehicle from this dealership several of my friends expressed all the problems they had with this same dealership. I swear this is the most unprofessional company ever!

fordguryde

May 11, 2011

We bought a used truck from them at a good price with great service. I had a problem with the truck shortly after the purchase, they took it in and made the repair in a timely manor. I was very pleased with the service. I would consider them for our next purchase.

perrybos2011

Mar 14, 2011

Do not trust this group. I had a signed contract in-hand and they sold it to another buyer anyway. At no point did anyone ever tell me that I could lose the vehicle. I was out plane fare and ohter expenses. To top it off, the owners refused to return my calls to discuss the matter. Total lack of ethics and professionalism in my opinion. Stay away!

Rex9802

Nov 23, 2010

It is my opinion that these guys are dishonest. They perform the old "bait and switch" like pros and promise you the world for you to sign, then change the game as you take delivery. I bought one vehicle there which was used and supposedly "certified". In the two months since buying I've had brake problems and found an oil leak. These are certainly issues which should have been noted- my local mechanic said they were basically "duct tapped" in order to get off the lot. Look at their positive reviews, don't they look suspicious?? Trust me- if I were you I would not trust these guys! They will promise any price to get you in the door then come up with reasons to no go through with the sale. Do yourself a huge favor and go elsewhere.

Zacky1

May 20, 2010

Our family has bought numerous cars and trucks from this Dealer. And they always seem to have the best price and everyone at the dealership is very helpful and friendly. We will continue to do business with them and refer our friends and family.Thanks Frederick Ford

jennajammy

May 11, 2010

I have bought 6 cars from hertrichs in the last 5 years. i went this time went my expectations not very high bc of my recent credit problems. i explain this upfront and they picked out the perfect ford fusion for my budget. i sent 2 other friends there this week. i know many simliar stories just like mine regarding frederickford. thanks guys your the best!

gsxrman

May 11, 2009

Ahhhh where to start? I will start by saying that in the last two years I have purchased six vehicles from The Hertrich Family of Dealerships and things have been worse with each return visit. Most recently I decided that I wanted a BMW. I contacted a salesman named Doug at Frederick Ford and explained to him what I wanted to purchase so he could start trying to find one at auction or another local dealer. After about two weeks I called back and Doug told me he had not found one yet but if I would like to start looking myself feel free to do so. If I found something I liked they would purchase it and sell it to me. That night I found the car I wanted and it was about 150 miles away. I called Doug and told him to get the car. He started making arrangemnets and that night I went and did my finance work so this wa on a wednesday. Now as far as I am concerned I purchased that car on a Wednesday and i wanted it hear by the weekend which I was told would not be a problem. Friday afternoon no car I call Doug he tells me I can go pick it up myself if I wanted it andthey would send a inspector up with me with the check and the inspector would make sure the vehicle was worth what I was paying. Hertrich charged me a additional $1200 for this convenience. So at 5 oclock on friday i meet with this inspector who has the check to buy the car.Now 150 miles is a long way so me and the inspector have plenty of time to talk. Come to find out the inspector is actually Fred Hertrichs personal driver. Now this is not the number one thing she does at Hertrichs. Her main job is to pick up and deliver all of Mr. Hertrichs horse sperm frrom his numerous farms and to drive mrs. Hertrich back and forth to her families home in NJ because she does not like to drive. So about mid way up I start wondering exactly what I was paying $1200 for to Hertrichs. Things just get better from here. We get there and this dealer is in a bad location so the horse sperm delivery lady does not want to get out and inspect the car, understandable shes like 65. I go look at the car I like it give them the check and drive off. Now I dont get home til around 1 in the morning so I wait until the next day to call Hertrichs and tell them there going to have to give me my money back because they literally did not do anything. They say NO the deal is done. Ok I go to get the car inspected. FAILED. Call Hertrichs Nothing they can do. At this point they want to just refund me for my tax and tags and let me take care of it myself. No problem give me my $1200 back and I will get the car repaired to pass inspection and tag it myself. Cant do that they say we can refund you for the tax and tags but not the mark up for us buying inspecting and delivering the car to you. But you didnt do any of that I said. Well we cant refund you for the mark up but you have a couple3 more days to repair the car yourself or we will not be able to do your title work that we are charging you $1200 for. Long story short they are a bunch of crooks but I say keep acting up in a recession and that lot will soon look like GM Gianton 50 in Easton.

Trans50

Apr 29, 2009

These people seem to think that they are the only game in town. On two recent weekends, I spoke with two different salesman whose names I don't recall. We were interested in a Ford F150. Both salesmen would only reduce the sticker price of the truck by $4000.00 which was what Ford was giving in incentives. We were not trading anything in so I felt it should be discounted more. The first salesman made comments like " Come Back And See Me When you Can't Find A Better Deal". The second salesman said it really didn't matter whether he sold us a truck or not, he had sold four already that day and he wasn't paid on commission anyway.Earlier this week I spoke on the phone to a salesman named Mr.Schroder at the same dealership. He was okay to speak with and I told him I would come in to see him that evening. As the rest of that day unfolded I wound up buying an F150 at another dealer(at a much better discounted amount). I spoke with Mr. Schroder again on the phone and explained that I had purchased elsewhere. He still encouraged me to come to his dealership and that he could do better than any deal that I had. I said no, I am happy with what I had purchased but thanks anyway. Five minutes passed and I received a call from a man who said he was the sales manager at Frederick Ford. He began telling me that he would sell me the truck that I had talked to Mr. Schroder about for a better price than I could get from anyone else.Again, I explained that I was happy with what I had bought. He then told me that just to show me what a deal I had missed, the price of the truck I wanted was $24995.00. I said thanks anyway and said goodbye. The truck in question had a sticker price of $42000.00. I think he was just trying to rattle my cage because I bought elsewhere. I any event, thats a poor way to do business.