Highland Park Ford Lincoln reviews

Mark Andreat

Aug 15, 2016

Matt Price was an outstanding salesperson to work with and I couldn't be happier with the service he provided.

Jeffery Lurie

Aug 2, 2016

HP Ford Lincoln always does are great job with our car.

Craig Mengarelli

Aug 1, 2016

Highland Park Ford and our salesman, Jeff Lurie, do a great job being thorough and efficient, yet giving us all the time we need to make our decision.

Michelle Kaboff

Aug 1, 2016

Service was quick and courteous! I was able to get a same day appointment with a loaner car as well.

Jeff Kanz

Jul 20, 2016

Oil change and tire rotation was done quickly. Was told condition of brake pads.

Alec

Jul 19, 2016

Great experience- accommodating staff and quick repair.

Kyle Liebich

Jul 17, 2016

This is our second car purchased from Highland Park Ford and it won't be our last! Chip was great to work with!

Sharon Fine

Jul 13, 2016

I purchased a Lincoln MKX. It is a great vehicle. Really enjoy the double moon roof and seat massage. The nav system is awesome. Had wonderful service by sales rep. Very personable and knowledgeable.

Edward Parcell

Jul 6, 2016

I can't recall the person who checked me in, but he is always so kind & helpful!

Manuel G. Iglesias MD

Jul 4, 2016

The service was excellent and on time as promissed.Tke staff answered all my questions on the dot.

Happy Customer

Jun 27, 2016

Fast and friendly service. Court personnel and rental agent. Arranged for loaner.

Barbara Sylvan

Jun 24, 2016

Lincoln MKZ--the service was excellent and the staff was extremely helpful--they went out of their way to make my new car experience wonderful--I only buy my cars from Highland Park Lincoln

Sarah Page

Jun 23, 2016

After years of horrible service at Kunes country Antioch I wouldn't wanna go anywhere else but highland park ford!

Bruce Hershman

Jun 20, 2016

Service was fast and complete. Managers were very pleasant and efficient.

Thomas Knowles

Jun 20, 2016

I was treated perfectly, everyone was so nice and friendly.

Sheldon Reis

Jun 7, 2016

I brought my Lincoln MKT in for 20000 mile service. The staff was very helpful and everything was fast and efficient. They kept me informed of what was happening and I was back on the road very quickly.

Daniel Culp

Jun 6, 2016

It was just a regular check up and oil change for the mileage. We have been going to Highland Park for a long time.waiting time seems to go fast. Also happy to have them wash the car after serviced.

Helen Hackett

Jun 5, 2016

Very prompt service. They even found a recall repair we didn't know about and took care of it quickly.

David Carlson

Jun 3, 2016

Mercury Grand Marquis. Excellent service and helpful staff. Very satisfied with work done

Michelle Jenkins

May 31, 2016

I had a regular oil change-all was wellStaff did a great job

Philippe Dandino

May 31, 2016

2016 Edge Sport, excellent vehicle great transaction

Rose Butler

May 31, 2016

Staff was very helpful. Sales rep Kristi Cunningham was a delight, very social able and friendly. Took her time in explaining everything. Service guys Jonathan Farias took care of new vehicle and took the trade in. They were very pleasant and didn't miss a beat.

John Krupka

May 21, 2016

This was a straight forward 45,000 mile service check-up on my 2007 Mercury Montego. I had made an appointment. I rolled in the door as soon as I arrived.The Service sign-in person took my information immediately and directed me to the Waiting Lounge and coffee machine.The job was completed promptly, including a car wash. I am completely satisfied with the job and all the details of the way it was handled. Highland Park Ford Lincoln has handled all my service jobs since I bought the car (from them) and will be handling all my service work until I trade it in (with them).John Krupka

Christina Formeller

May 20, 2016

Took my Explorer in for my first maintenance appointment and everyone was so nice and eager to help!

Eric Deloy

May 20, 2016

Purchased a 2016 Ford Explorer sport through ford credit. There was no pressure, pricing was fair and explained well. Process went smoothly and quickly.

Carol Coulas

May 14, 2016

The scheduled maintenance was suppose to take 45 minutes per technician. Took 2 hours. I called ahead and asked if it was busy. No. They were apologizing.

Jane Harris

May 14, 2016

My opinion has changed over the past year. I am not as pleased with the service.

Kathryn Hoffman

May 12, 2016

it's always a pleasure to take my 2014 CMax for service. So far, there's been nothing more than routine maintenance, but today one of the blinker bulbs needed replacing. Too bad it was just out of warranty.It was a bit chilly in the service waiting room but overall I'm very pleased with HP Ford.

Kavita Cardozo

May 12, 2016

Serviced my Ford Edge for a stuck gear & a recalled gas tank.

Bernard Lisitza

May 10, 2016

It's always been of the highest standards. Over the years I've notice further enrichments such as very nice lounge, hot Coffey, cold pop and pleasant employees wanting to help you choose a refreshment.

J Pezza

May 10, 2016

My service experience was great. The service manager, Dave Sanderson was extremely helpful and did exactlywhat I needed done. I have been extremely happy with the service over the years and will continue to comeback even though my warranty has expired.

Linda Peritz

May 6, 2016

I drove in without an appointment for low pressure in my tire. I was taken in right away and they found a nail in the tire. It was repaired within 45 minutes, plus I got a car wash!

Paula Carballido

May 3, 2016

I had to stop in because my "low tire pressure" light came on. The service department took a look at it right away and fixed the problem. I was in and out quickly. I appreciate Silvester taking his time to explain what the issue was. I love your service departments great customer service.Have a blessed and wonderful day!

Sargon Sarkaissian

Apr 28, 2016

I love my new mk best service and Matt was the best salesman

John Opyt

Apr 26, 2016

Great service as always. I drive almost an hour and bypass several Ford dealerships on my way to get something as small as my oil changed at the Highland Park location. I made the mistake in the past of having work done at the other locations and won't make it again.

David Schenwar

Apr 22, 2016

treated like a member of the family and even gave me a coupon for breakfast

Carolie Gideon

Apr 20, 2016

Yes everyone was helpful and polite . All my transaction went through smoothly.

Ali Hussein

Apr 18, 2016

I got there with a warm welcome, and felt like i am valued costumer. Excellent service and frindly team with appreciation.

Casey

Apr 15, 2016

I purchased a car used from this dealership about two weeks ago and I have nothing to say but good things about it. Jeremy, my salesman was a very honest and straightforward about the car. I have not yet met someone so kind and trustworthy, especially someone selling me a used car. I met the owner and the other employees and they are just as helpful and polite. I don't feel pressured or uncomfortable, it was a very pleasant experience. I will be sure to go over to this dealership again. Absolutely excellent customer service and Jeremy is a very hard working and polite individual. Definitely recommend this place to anyone looking a used car or a new ford. Wouldn't have it any other way.

Steve Platcow

Apr 13, 2016

I bought a Shelby GT 350 Mustang. It has been a dream to have a Shelby since I was 5 years old. I had a blast! I love both of my Mustangs. That Shelby GT 350 is absolutely magnificent. Ford really out did themselves. It is true to the original. Thank you Highland Park Lincoln Ford for selling it to me. AL and Marty are the best in the business along with their great staff. Thanks again! For once in my life, I am truly at a loss of words.

Robert Sylvan

Apr 1, 2016

Awesome took care of got me a loaner fast always great

Jeffery Lurie

Mar 31, 2016

I always bring our car to HP Ford Lincoln as they always do a great job.

Irene Weiman

Mar 30, 2016

Great service. How about muffins or something like it early in the am?

Michael Stone

Mar 29, 2016

Excellent and informative salesperson. A very an easy and flexible process.

Krystin

Mar 26, 2016

The service was great and even better the hospitality was outstanding. I don't remember this mans name but his energy made my day better. Plus as I over heard a complaint, I was suprised of how well he handle it. He was able to smoothly handle the complaint and most of all he was able to still have the member leave with a smile on his face.Please thank the nice African man for me!

Zhengyu Chen

Mar 24, 2016

The 1st maintenance of the car was good. They helped me checked the car and refill the engine oil.

Terry Davis

Mar 22, 2016

have been dealing w/hplm for more than 30 years. very satisfied w/all aspects of our relationship.

Mark Shookman

Mar 21, 2016

Jeremy was fantastic and I really enjoyed getting a car from Highland Park Ford. Jeremy was very professional and helped me get an great car for my family. I will certainly steer any friends and colleagues to Jeremy/Highland Park FordThank you

Michael Cichowicz

Mar 17, 2016

I am always satisfied with my treatment at HP Ford!

Cynthia Hoffman

Mar 16, 2016

Always the best customer care!!! Love my people at Highland Park Ford!!!

Valued Customer

Feb 24, 2016

it is always a good experience coming to this dealer. everyone is always so nice and helpful.

Sheila Baldwin

Feb 18, 2016

Very friendly dealership with polite and courteous staff

Teuta Begaj

Feb 10, 2016

Wonderful people. Great service. Fast and out the door with an nice Ford Escape

Aaron Frisch

Feb 9, 2016

I purchased my 2016 Ford Fiesta ST here, and the service was great. Would definitely recommend.

Dennis Cronin

Feb 4, 2016

excellent sales & service department excellent sales & service department

John Kronon

Feb 3, 2016

100 per cent satisfied with service and staff.Don't change course.Say hello to Al and Marty from Bud Kronon

Katya Marinov

Feb 1, 2016

Ford focus 2015as usual great servicethe processes took less then 2 h and was performed and handle professionally

Martin Heller

Feb 1, 2016

I'm treated like a valued and well respected customer!

Richard Herman

Jan 28, 2016

I purchased a 2016 F150 Lariat and couldn't be happier. The service was excellent. I was expecting to be there for several hours but the whole process was done before I knew it. Wonderful experience.

William Fishman

Jan 25, 2016

all good,.everybody pleasant,car service completed on time

Jane Stuart

Jan 23, 2016

As always, the work was completed quickly & thoroughly. Further everyone is pleasant & knowledgeable

Rachel Goldstein

Jan 23, 2016

Very helpful even though the car continues to have the same problem repeatadly. Not the dealers fault. Great job to all in service. Thank you.

Gerhard Kendler

Jan 22, 2016

Quick lane service very helpful keeps me on the go.

Patricia Vasquez

Jan 21, 2016

Another ford dealership was not able to take care of our issue but Highland park did with no trouble.

Allan Markel

Jan 19, 2016

Your company has changed how it sets and notifies customers of their service appointment which is greatly improved from the previous method. Sending the confirmation via email of appointment times has made it much easier for me to keep an accurate schedule. Great job.

Brent

Jan 19, 2016

Amazing experience. Rob was great to talk to, and made the experience as easy as our family has ever encountered. Would recommend this dealership and Rob to anyone looking for a car.

Nancy Frank

Jan 12, 2016

Nicest fast , no soda or snacks, love my FORD".."...........................

Gayle Roenbaugh

Jan 11, 2016

Fast and friendly! Will definitely return. Always on time and competitive pricing.

Gerald Pinto

Jan 8, 2016

Everything was done well. I waited for the car. I was told that it would take an hour. It took an hour as promised and washed. Who could ask for more?

Jordan Kitover

Jan 6, 2016

Dave,the service manager took care of everything. Always great service at Highland Park Ford/Lincoln!

Aaron Blumenthal

Jan 5, 2016

The service at the dealership that I went to was amazing. I felt that I was treated like an actual human being instead of everywhere else I went to look at cars. I was seriously impressed with the service and commitment to helping me, the consumer. I'm really happy and have nothing but good things to say about the experience, which is something that I was dreading.

Reva Goodman

Jan 2, 2016

Staff is always courteous and helpful. Car done when promised.

David Coleman

Dec 26, 2015

Great turn around time. Friendly. Happy to be a HP Ford customer.

Robert Bensman

Dec 25, 2015

Very helpful and responsive! Jeremy (our sales person) was knowledgable, and sincere. Management very solid!Great run dealership! Second vehichle from them in last 12months. Highly recommend!

Eileen Carrillo

Dec 24, 2015

We purchased a 2009 Mercury Mariner which was in near-new condition, beautifully cleaned, polished, etc. when we picked it up! Staff is always wonderful!

JEG

Dec 24, 2015

My experience with service this time was excellent. About two months ago, I tried to make an appointment to do this work (oil change and a recall notice) and no one would answer the phone or return my call when I left a message. I gave up and waited. This time it was different. Someone answered the phone and arranged an appointment when I wanted. When I arrived for the appointment, it was so crowded that I almost gave up and went home. I asked the technician how long it would take and he told me about an hour. I never thought they would keep that promise. However, they did! My car was ready. The technician was very polite and friendly. I was in and out within an hour. This was a very positive experience.

Nancy Feldstein

Dec 22, 2015

The service was excellent and the staff was helpful

Glenn

Dec 17, 2015

Tire issue... The puncture was quickly identified and a new tire was installed and I was on my way quickly.

Paul Spears

Dec 17, 2015

Rob Bates and his associates at Highland Park were most helpful in explaining the features of the MKC which I just leasted. Negotiations were very straight forward. We worked together to get me the car I wanted at the price I was planning to pay. The whole process took about 2 hours which I consider very reasonable. I will come back to Rob when this lease is up.David Spears

Barry Weitzenfeld

Dec 15, 2015

Great expeditious service. Friendly courteous people to do business with

Phyllis Libbin

Dec 12, 2015

My experience has been good. No problems! Easy to get an appointment at a good time for me. My wait time was an hour as promised..

Amy Silverman

Dec 10, 2015

I purchased a certified 2014 Lincoln MKX. My first visit to the dealership, was actually very disappointing. The salesman was not very helpful or knowledgeable at all. He seemed to be bored and uninterested in helping me. I felt as if he could care less about me as a customer. When I was leaving, he didn't even ask for my phone number, which I found odd. I ended up going back a few days later and luckily had the opportunity to speak with Robert Bates. I had nothing but a great experience with Rob. It was obvious that he truly cared about me and my interest in the vehicle. He was positive, upbeat, caring, kind, friendly, and made the entire experience very comfortable. I was going to purchase a very similar vehicle at another dealership (in Glenview), but chose this car and this dealership because of the experience I had with Rob. My only complaint would be that I thought (based on my research and visits to other dealerships) that they could have come down on the price a bit, but I didn't have the time or patience to play that game. In the end, I am very satisfied with Rob, his expertise, and professionalism.

Kelvin Byrne

Dec 10, 2015

2106 Mustang. Good experience, no pressure, responsive, fairly knowledgeable.

Daniel Culp

Dec 8, 2015

Everyone there is always friendly and having our Taurus serviced quickly was good. The car wash is always nice to finish the visit. We appreciate being able to go to Highland Park Ford Lincoln Dealership. You never leave there thinking anything but the best. They care that they have given you only their best. Since we bought our car there it's like having a trust factor knowing they care to keep us coming back.Many thanks to each of them - from the service tech to the cashier - to the one that washes your car - and the one that says Good Bye see you again for your next service check.

Tiffany Jefers

Dec 8, 2015

The staff was friendly and the service was prompt. I think the charging $40 for the labor to change an air filter is rediculous.

Tage Lindholm

Dec 5, 2015

I was very satisfied! I don't like this kind of surveys, if I have a problem with the service I Will tell it face to face.

Joseph Dushane

Nov 30, 2015

A great sales team and service dept. Everyone is very friendly and nice

Lori Metsa

Nov 30, 2015

It was great. Very pleasant. Salesman was nice not pushy - very responsive. Just a great experience. Better than any other dealership we have dealt with in the past.

Richard Goone

Nov 30, 2015

You always do a great job. Service is TOPS at HP Ford - Lincoln

Robert Bramnik

Nov 29, 2015

Service at HP Ford has always been the number one reason why we come back year after year. This time, I had no appointment, but was well received and the necessary repairs completed in a timely fashion. The service adviser was helpful and friendly - keeping me updated on the status of my car throughout my visit. An excellent service call!

Erik Ruotsi

Nov 27, 2015

great service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Evan

Nov 27, 2015

My family recently got a Ford Expedition from Highland Park Ford-Lincoln. Our overall experience was great! We called before to let them know what we were looking for, and the vehicle was ready for us when we arrived. The sales and finance people were experienced and didn't use any high pressure tactics or try to oversell us. The dealer was able to get the vehicle ready for us to take home that day and they were able to do an out-of-state registration for us. This saved us a great deal of time and effort. I do feel like we got a good deal and were definitely treated like valued customers during our experience. I would highly recommend this dealership because they are committed to their customers and it shows in the way they treat people who shop there.

Mark Gourley

Nov 27, 2015

Rick Link and his service staff are always excellent.

Angel Arroyo

Nov 26, 2015

Ford Escape 2013, the services was excellent, extremely helpful and thank you again for the excellent services, I'm very proud to have a Ford ?

Albert Dakhoul

Nov 24, 2015

Nothing but great service and great people. Very good experience

Linda Peritz

Nov 22, 2015

This time at Lincoln was the best. The service manager was extremely helpful. I had surgery and am on a knee scooter. He took it out and set it up for me with so much kindness. And when the car was returned, he did it again. The service on the car was fine, but the personal service was great. That makes a difference at Lincoln.

Charles Bagdade

Nov 20, 2015

I now have a 2016 Escape, which I like a lot. I felt like a valued customer dealing with your lease manager. Fine experience.

Carol Greene

Nov 12, 2015

I bought my car here, five years ago. I always come to this dealership for service. The technicians and the entire staff are fantastic. I always feel very well taken care of. Excellent job!!!

Michael Okmin

Nov 12, 2015

Had great timely service as always! They took care of maintenance check up and provide convient in/out service. Thank you!

Christopher Gannon

Nov 9, 2015

The oil change I scheduled on 11/6/15 for my 2004 F150 went smoothly. I had no issues.

Marvin Leavitt

Nov 9, 2015

Very helpful - performed both 30000 and 36000 maintenance work and did it promptly and offered a loaner for my use during the work.

Marcel Podar

Nov 7, 2015

Profesionaly like always , very knowledgeable about their cars . Matt Price is amazing the best in car business .

Michael Rouse

Nov 4, 2015

The tech found loose sway bars, I think that is showing that he is paying attention to detail and I appreciate it, Mike Rouse

Trent Taylor

Nov 3, 2015

Very good .llllllllllllllll.Love my Lincon MKZ,,,,,,,,,

Catalin Duhalmu

Nov 2, 2015

Very easy very professional. It's second car that I bought within one year. Matthew Price it's the guy that makes things happening. Thank u.

Virgel Juguan

Oct 31, 2015

The staff at Highland Park are very helpful and friendly.

Tammy Max

Oct 27, 2015

everything was perfect? it always is i would never go anywhere else they always do a awesome job and are always very friendly i never feel i am getting ripped off always fair

Patricia Garner

Oct 23, 2015

Gary is an Awesome Man. He took the time to answer all my questions with no problem. I fell in love with my vehicle. He explained and showed me all the cool features on my vehicle. Everyone I encountered showed genuine professionalism, and friendly personalities. It Truly has been my BEST experience with buying a vehicle. They are Amazing people.

Tom Mullen

Oct 22, 2015

I have been servicing my cars here for 30 years. At one time had four at a time with wife and children. Always great service staff and mechanics. The Best on the North Shore.

Sofia M.

Oct 18, 2015

I leased a 2016 Ford Escape. Matt Price sold it me it is my second car lease. Easy fast and exactly what I wanted. Love HP Ford Lincoln

Gerhard Kendler

Oct 16, 2015

friendly and helpful nice remodel for customer comfort and cheerful.

Stuart Berkson

Oct 16, 2015

Matt was so nice and helpful! however, just today i have been getting a low tire pressure light on so i will call you and bring the car back in.

Josh from WI

Oct 14, 2015

I recently purchased a used 2011 cadillac escalade esv from this dealership. Below is a list of the facts of my experience. You can make your decision if this is the type of dealership where you would buy a used car. I was told the vehicle was in excellent condition and didn't need anything. I got pre-approved for financing over the phone. Once i arrived at the dealership they were washing the car, I did a visual inspection. I kept asking what the financing rate would be and did not get any response. 1 hour and half later I finally got into the finance person, he said my rate would be 8.5% financed through ford credit.... I almost laughed out loud.... I have purchased 5 other cars this year and the most i have paid was 3-4% I asked did you run it through any other lender, the answer was no, so i had to wait for them to try ally and got 5.5%, I said fine, I will refinance it tomorrow though my bank. They tried to charge my 6% sales tax for WI, i caught the error and they reprinted the paperwork I finally got out the door as the dealership closed, where i was informed that the vehicle only had 1 set of keys and was missing the remote and 3-4 headsets. I had already purchased the vehicle and had a long drive in front of me. On my way home the escalade ride was bone jarring! It kept me awake on my ride that was for sure. I brought the car into the cadillac dealership in green bay the next day, they hoisted the car up and there response was you bought this car from a dealer? It has two front shocks completely seized, brakes and rotors are completely rusted, oil leak, pinion seal leak, battery was shot, plus the keys and headphones.... almost 4k to fix. I called Al at Highland Park Ford, and he said we will see what we can do, but I dont handle this. He was very rude and condescending. I was very pleasant through all my interactions with the dealership. (I truly believe you attract better with honey than vinegar!) I continued to follow up withe my sales person Christy. She was kind and after 5 days of following up she said the owners weren't going to do anything. Can i talk to them or the GM, No, they wont talk to you because they aren't going to do anything. I feel so sorry for you... you have been so nice though this whole process. I asked "what was there reasoning for not doing anything" She responded that is why they sold the vehicle to you at the price they did. So they did know of all these issues and failed to disclose them to the buyer. All i wanted them to do was fix the shocks and brakes, in the end they wouldnt even take my call! The reason I am posting this is so that more people dont have the same experience I have had at Highland Park Ford and Lincoln dealership.

Pam Schwartz

Oct 13, 2015

I really like the service at Highland Park Ford Lincoln Mercury. I walk in and I am take care of right away by a very polite and respectful staff member. What more could I ask!

John Allison

Oct 12, 2015

We purchased a 2012 Ford Escape, in May 2015. Our vehicle was due for its second oil change. The staff was great, friendly, and very attentive to all my needs. I was very impressed with how all my services was done within a timely manor. The dealership was clean and everyone was helpful. Overall I was very satisfied with my experience as I always I am when I come.

John Opyt

Oct 11, 2015

Went above and beyond with cleaning the corrosion off my battery cable

Luis Figueroa

Oct 10, 2015

Overall service was great! Mr Price was so personal and knowlegdable about the car we were looking. Did a great job at checking our credit. Very engaging and Mr. Jesse from Financial did a good job with paper work process.

Linda

Oct 9, 2015

The staff was wonderful as always and the service perfect.

Martin Heller

Oct 9, 2015

2013 Fusion Hybrid 2015 Ford EdgeI never receive less then the best service one could expect!

Arlene Bank

Oct 7, 2015

SERVICE WAS GREAT. TADHEY WASHED MY CAR AND TOLD ME WHAT WAS WRONG WITH THE OIL LEAK THAT I HAD

John Chandler

Oct 6, 2015

Chip was great! Very plesaht car buying experience. Love our new Escape!

Carl Yudell

Oct 5, 2015

I brought the car in for an oil change, a minor locking issue and a couple of recalls. I was given a Loaner car. I was in and out on both sides in 15 minutes or less. Great service!Waiting area needs to be updated

David Harrison

Sep 30, 2015

I am quite happy that the dealership crafted an offer that included excellent financing as well as a new cleaned vehicle. The owner assisted in closing the contract. All help each other out. Great to see.

Robert Wood

Sep 30, 2015

2015 Taurus new. Service good Staff very helpfulAppreciate the car being waxed before delivery

Sara

Sep 26, 2015

Excellent experience from beginning to end. Would recommend Highland Park Lincole/Ford to family & friends.

Lee Vincent

Sep 23, 2015

2014 MKSThe service was great,in and out within 30 min.The was very helpful as always.

Chris Pagnucco

Sep 22, 2015

Services is great. Rick and Dave are very helpful.

Kathy Lurie

Sep 17, 2015

HP Ford Lincoln always does a fantastic job. Rick approached me to get the write up as soon as I drove.Great job done by all.

RMS

Sep 17, 2015

This NEW vehicle has less than 40,000 miles. This was the 5th time it was in for service-all related to electronic issues. I now find out that I am in the "extended warranty" and have a $100 deductible per service. At this rate I will incur an additional $1,000 plus in expense over the term of the warranty. I wonder what a zero deductible plan would have cost? In recent years we have owned only foreign manufacture vehicles. I have not experienced the level of repairs on those vehicles that I have with the Ford. I will think long and hard about purchasing another american manufacture vehicle.

Stanley Eisenstein

Sep 16, 2015

Service (oil change and first year check-ups) was fast, extremely courteous and met all my expectations. Staff was friendly and courteous.

Michael Okmin

Sep 15, 2015

Timely friendly service as always and quality that counts. Thank you

Seymour Joseph

Sep 15, 2015

The part was ordered(Thursday) and delivered and installed(Friday) within two days, this was great. However, both of my keys were needed to reprogram, so I had them dropped of at 5PM on Friday. I was told the Tech would wait for the keys and have them programmed that night. This did not happen and supposedly there are no techs that can do this over the weekend. Also my truck was not washed even after sitting in service for 5 days.

Bathula Dinkar Reddy

Sep 14, 2015

Did a good job . I was the first to come in and first to get out . Clean job.

Janet Rubel

Sep 14, 2015

Service on my 2008 MKX. Very satisfied. Great car!I walk with a cane. Bringing my car in for service requires a walk on a very slippery, often very wet, garage floor. No one is there to take the car most of the time. A customer is required to walk a distance into the inside office area for assistance. Cars are left outside after service which is a big problem if one cannot walk, particularly when it is snowy and icy. This does not comply with federal law requiring access for the handicapped. It is a big negative for older and/or handicapped customers.

Premal Trivedi

Sep 8, 2015

Ford Escape is very nice car I loved my car. Service was excellent and fast.

Thomas Kuhl

Sep 7, 2015

TOOK LESS TIME THAN EXPECTED TO GET IN & OUT, YOU WILL HAVE TO DROP50 WORD REQUIREMENT, IF YOU EXPECT SOMEONE TO COMPLETE A SURVEY

Marcia Skolnik

Sep 4, 2015

Explained process well, set new appt for recall. Quick and easy.

Thomas Davis

Sep 4, 2015

Great service as always. Free maintenance and a car wash! You can't beat that! Thanks....

Philip Kauffmann

Sep 2, 2015

Friendly, accommodating, outgoing people. From Susanna to Marty to Jesse and all the people in between, an excellent experience and a beautiful car. Thank you all!

Brooke Davis

Aug 31, 2015

The whole process was just so EASY! The nice older man that greeted me was so nice and escorted me to the person who I needed to see. That gentleman was so nice! Sat down in the lobby, logged on to the wi-fi and enjoyed a really nice cup of coffee. My car was ready so fast! Thank you!

Robert Olian

Aug 31, 2015

Comfortable waiting area makes it easy to wait for service

Pamela Petersen

Aug 29, 2015

This the fourth car I have purchased from HP Ford. Barry Jacobson is my salesmen and the best!! I feel he cares and tries to match you up with the best car for you.

William Klein

Aug 27, 2015

Great Job Pleasant experience Washed my car got me out of there quickly

Kevin Nelson

Aug 24, 2015

With the exception of an area of rust on the rocker panel that Ford will not cover for some reason (no rust anywhere else on the vehicle) I was happy with the work by the dealer

Reva Goodman

Aug 21, 2015

The service department staff is helpful, courteous and thorough. Rick Link is the best!

Marc Shinsky

Aug 17, 2015

We own a 2012 Explorer Limited. It is a little over 3 years old with 33,000 miles. We were told we needed a new battery after getting the car jumped. We asked if this was unusual because 33,000 miles did not seem to be a long life for the battery. The service person said he had no idea and wanted to know if we wanted a new battery or not. The service was done professionally and in a timely manner. Can someone please let me know if 33,000 is the life expectancy for a battery in a Explorer.Thank you

Michael Okmin

Aug 11, 2015

I stopped in for regular oil change service and as always received prompt timely service from their personnel.

Sheryl Bramnik

Aug 11, 2015

I called on a Monday afternoon and was told to come right over. Quick, friend service.

Jane Stuart

Aug 10, 2015

the service is excellent, always. I can relax knowing that if my car needs some unexpected service, they will make every effort to take care of my car right away.

Jon Floodas

Aug 10, 2015

on time appointment no waitrepairs were fully explained to me

Pat B

Aug 10, 2015

I love my 2014 Ford Escape! I brought it in for routine maintenance. Also, someone had made a small ding in my front bumper, and I wanted to have that repaired. I was delighted by the gracious and competent service which I received. Matt, in the Service Department, was very helpful, and nobody would ever know that I had had the front bumper repaired. The car looks great.Thanks much

Robert Green

Aug 10, 2015

I was taken care of promptly and efficiently. I have been dealing with this agency for years and have always been pleased with the service.

Beinville Brooks

Aug 8, 2015

Ford Explore is what I purchased and the sales rep along with the finance manager did an excellent job in helping me get the vehicle of my choice service was excellent also the owner was very helpful as well I would definitely recommend Highland Park Ford dealership to my friends

First time Lincoln (Ford) owner

Aug 8, 2015

My free oil changes were up but I was there for recalls on my 2015 MKZ Hybrid and was quite surprised that an oil change cost $36 and that for conventional, back to changing it myself for $28 using Synthetic when it's on sale. Also, the parking lot is a mess! I've complained before about it and nothing has been done. Nice 2015 Lincoln MKZ Hybrid squished in between 2 pieces of junk. I had to walk around and make sure there were no scratches or dents. Also, the recalls took all day however they did provide a MKT for a free (excluding gas).

Leslie Yatabe

Aug 7, 2015

The staff is very friendly! The lady that does the rebates is always very nice. I believe the service team does a great job checking over my car. The only thing that wasn't done was a car wash. The tech mentioned that they would wash my car at the end. I didn't notice until I pulled into my driveway at home. The car wash would have been a nice touch especially since you pay a little more at the dealer. I'm sure that they would have done it if I drove back, but at that point I didn't have time.

Joseph Customer

Aug 6, 2015

I brought my 2015 MKZ in for a recall notice regarding the lights a few weeks ago. Today, August 6th, I called in to schedule an appointment because the wrench indicator light turned on. I was told it was ok to bring it in Monday. Shortly thereafter the car died on the Kennedy with heavy fast traffic and thus place me in a position of peril. I then wasted 3 hours getting the car to a the nearest dealership and find out there is a recall on "wrench" indicator issue.. I'm not very happy. I believe that the issue should have been addressed when I brought the car in for the lights. I do, however, want to note that my sales person, Bobbi, and the facility in general is top notch.

Marshall Rasof

Aug 6, 2015

Marty handled my problem and went out of his way to satisfy me. I am extremely grateful for his concern and the way he stepped-up to satisfy me. As co-owner he accepted a call from his people on his "day off" and instructed his body-shop manager to adjust my bill to a price he personally had estimated the repairs to my vehicle would cost. One and his staff are truly the "BEST,"

Dino Spalding

Aug 4, 2015

f 150 2015, sales lady susanannha Burns was great very helpful and knowledgeable!!!!

James Marquardt

Aug 3, 2015

The HP Ford dealership offers high-quality, reliable, and honest auto servicing for my Mazda. Conveniently located, it is my first choice for auto care.

Liette Brisebois-kinsella

Aug 3, 2015

I could go to another dealer but I like your efficiency and professionalism. More than coughing I am impressed by your friendliness . I feel cared for, I'm given explanations and I could work in your waiting room.: Thanks to your Wi-if.

mike Hasse

Aug 3, 2015

I Had my ford fusion in for a window problem would not work properly & for a recall.the staff was matt he is the best he got me in right away got me a loaner really fast service.

Robert Bloom

Aug 3, 2015

Repairs were timely and complete. People were pleasant to deal with.

William Luby

Aug 1, 2015

2015 Mustang GT manual transmission. Car had abrupt power steering failure, also alarms for TRAC service and Hill Start Assist not available. Dave Sanderson received car and had a diagnosis within an hour. Parts were ordered. Brought car back next afternoon. Car was ready 2 days later. Looking at service ticket it was a complicated repair requiring Hotline assistance. Please convey my thanks to Dave and all technicians involved for solving the problems. Car is working great!

Vasile Nedelea

Jul 30, 2015

Best Lincoln dealership. For buying and fixing your car this is the best place.

Edwin Horak

Jul 29, 2015

Overall a good experience. Took a little longer then expected.

AF

Jul 27, 2015

My passenger window was broken and I needed it fixed for a trip in a few days. Dealership was very busy and rep was honest and said it will take a few days. Bring it in asap and I will get it in line. They also gave me a car to use. My car was done in less than 48 hours and when I picked it up it was truly busy in there. I appreciated the effort to get my car fixed. The price of the window?? pretty high but my expectations were set for that.

Kerry Macvay

Jul 22, 2015

Very professionally friendly prompt & attentive. They delivered a service in the time they indicated almost to the minute.

Arnold Wax

Jul 21, 2015

nice job but please have some reading material where we sit

Cynthia Hoffman

Jul 20, 2015

Always wonderful !! Been a long time customer .. Never had a problem love entire staff.. They are always there to help!!

Martin Heller

Jul 20, 2015

Friendly, professional, reliable! Friendly staff, very attentive! 2015 Ford Edge SEL

Juanita Wilmore-henderson

Jul 15, 2015

My sunroof stopped working. I called Friday & the person I spoke to told me I could drop it off but it wouldn't get looked at until maybe Wednesday. I then called Monday morning and spoke to a youngman in service named Sylvester. I told him the problem and that I was taking a road trip this weekend and really wanted my sunroof. He told me they were really busy but I could drop it off Monday after work. I did and I was given a rental til I got my car back. Tuesday around 12pm I called to check the status,Sylvester told me he would call me that afternoon. Well I got a call that afternoon to tell me that my car was ready, and to top it off there was no charge. Slyvester's customer service was awesome!!! He serviced me with a smile, he was quick and thorough! I was so tickled with the awesomeness of this young person I told maybe 3 people at the Ford dealer. He's a keeper and another reason I will continue to have my cars serviced at this location!!!

Alana Flatley

Jul 14, 2015

Barry was an excellent car salesman. Listened and reacted accordingly. Very enjoyable experience.

DAS

Jul 13, 2015

The service department at the Highland Park is fabulous. They generally seem to be happy at work, making our visits a pleasant experience. Unfortunately, because I have a fiesta, they are constantly having to take care of recalls and transmission problems. The service staff is courteous,friendly, and prompt. My car is unreliable...I am very disappointed in Ford products. My husband's company car is an explorer purchased in 2011. It also is in for constant major repair. Again, the service department is expedient and they give him a rental car. But it is an inconvenience. We have four Fords in this household. The two older cars (2002 and 1997) have been great. However, our experience with these more recent cars will not allow me to purchase another Ford product.

Deborah Marcusson

Jul 13, 2015

All of my experiences with your dealership have been fabulous, which is why we have leased/purchased five vehicles from you. The service department is phenomenal, which is why I don't go to Mercedes or Land Rover for my SUVs.

Christopher Streit

Jul 10, 2015

Gus (and Matt) were great to work with. Always available and went out of their way to answer my questions and ensure I was satisfied. Probably my best experience at a dealership ever.

Leonard Fagan

Jul 9, 2015

Work was done perfectly and at time promised. . .

Satyavrat Muttreja

Jul 9, 2015

2015 Lincoln MKT Towncar was purchased. Both the pre-sales/sales and post sales support was very good. It was just smooth all the way. Mr. Matthew Price , the salesperson did a complete job.

Scott

Jul 9, 2015

Very quick service and at a very competitive price. We have always preferred our local mechanic for service due to costs but Highland Park Ford has been great so far!

Marvin Berman

Jul 8, 2015

Dave was extremely helpful. the service was prompt and painless.

Ion Serb

Jul 7, 2015

When you change the oil ask the customers what kind the oil he use , (sintetic or mineral).

Fred Heiderer

Jul 5, 2015

The repair was excellent. My only complaint is that apparently dirty hands soiled the inside roof upholstery. Now I have to figure out how to clean that.

Jeffrey Hayes

Jul 4, 2015

I have always had my 2012 Focus serviced at Highland Park Ford/Lincoln since I bought the car new there. The reason is their excellent service department. Matt and Dave were great. They had my car fixed exactly when they said it would be done. I was even charged $26.00 less than I was originally quoted. Plus they gave me a free loaner car. Excellent work and customer service. I recommend them without hesitation. - Jeffrey H.

Barbara Wilder

Jul 2, 2015

As a woman alone it is hard to find certain businesses (like car dealerships) to trust when I know nothing and am venerable. I have always been secure in knowing that Highland Park Ford Lincoln is not taking advantage and is taking good care of me whether I am buying a car or having service done.

David Trandel

Jun 30, 2015

The service was delivered as promised. Our Navigator came back speedy and was cleaned up! Thank you.

Paul C

Jun 30, 2015

We live in Chicago and the drive to Highland Park Lincoln takes time. But over the past few years, every single visit to their service department has been outstanding. The service representatives we encounter are professional, friendly and always help build customer loyalty by the manner in which they handle claims. Even though we did not buy our Lincoln vehicle from Highland Park Lincoln, we feel we are always treated like valued Lincoln customers. Excellent. Other dealers (including those closer to where we live) could learn some lessons in customer service from Highland Park Lincoln.

Valued Customer

Jun 30, 2015

My husband loves taking our 2013 Explorer in for oil changes, he only comes back in a good mood, very pleased with the service and job done!

Robert Sylvan

Jun 29, 2015

2013 Fusion in for service and was done well tire rotation

Alan Sohn

Jun 25, 2015

I am pleased that you took care of my issue with the Bluetooth module and I hope this is the last time I will have to bring my vehicle in for service on this issue. The module has been replaced twice or three times before. Your service people were courteous and friendly. I am also pleased to have had the car washed and cleaned in the interior as well.

Barb Rosenthal

Jun 24, 2015

Great service, on time, and friendly. They dropped me off at home and picked me up when my car was ready.

Limo Pro Chicago

Jun 23, 2015

Good experience , verry good sale person in Matt Price,

Lora Gettleman

Jun 22, 2015

I have a 2008 Ford Escape Hybrid and the service at Highland Park Ford is always great and the staff is wonderful.

Roy Carlson

Jun 22, 2015

Great service, Great staff, Great job I questioned the time it took and received a very satisfactory and accurate answer. Found the survey too miuch.

Joyce Gatto

Jun 19, 2015

I brought my Ford Fusion in for an oil change. I had talked to someone in the office before about not getting a rebate from the last time I had my car in. Cheryl told me that she would send me a coupon immediately by email for the rebate so that I could use it the next time, and she did. When I arrived at service, they were very helpful in explaining the different offers they had. Very polite and courteous. My car was taken back immediately. The work was done in about an hour. Nice waiting room.A very positive experience.

Elijah Whooper

Jun 18, 2015

2015 Lincoln Nagaviator,excellent service and very helpful staff!

Jordan Kitover

Jun 18, 2015

Sales and service at Highland Park Ford are exceptional. I have been a customer for over 40 years... that should tell you something.

Keith Trevino

Jun 17, 2015

My experience at the dealership service department was outstanding. Not only did they complete the service quickly but they recapped what they did. I will continue to go to the Highland Park Ford dealership.

Allan Markel

Jun 15, 2015

Service was great. Took care of all my emails while waiting in your lounge. Your are professional and helpful.

Jane Stuart

Jun 15, 2015

I received a battery recall notice from Ford. I called and made an appointment. My appointment was 2 or 3 days after my call. The inspection found tbat the battery was defective. This dealer replaced the battery. The whole process took 1 to 1.5 hours. I have always been satisfied with the work done by this dealer.

Jeri Cotton

Jun 15, 2015

My car had a recall on it. Took it to Highland Park Ford Lincoln. They were very professional, quick and pleasant. The staff was able to answer all my questions.

Richard Sutcliffe

Jun 15, 2015

Highland Park ford Lincoln turned a messy brake issue into a drivable situation in short order. Nice work !! Thanks to a great repair crew!!

Robert Bensman

Jun 12, 2015

2014 f 150. Staff very professional,Helpful team! The entire experienceHas been enjoyable, and responsive. Well run dealership in every department from sales to service.

Thomas

Jun 11, 2015

Very helpful, quick resolution while I waited for service to be completed

Jeri Davis

Jun 6, 2015

I had the works and was very pleased with the speed of the service and the addition of the car wash. Everyone was very nice.

Reva Goodman

Jun 5, 2015

Service department is courteous and helpful. My car was ready when promised.

WPL

Jun 5, 2015

I bought a 2015 Mustang GT Premium. The salesperson was knowledgeable as some option packages can be confusing. The dealership did not have the exact car I wanted but were willing to order one for me. I really appreciated no pressure to take one off the lot. I was willing to wait for my special order and am glad I did. The delivery was smooth as was the paperwork. Thanks again for a great purchase experience.

Jerry Paige

Jun 3, 2015

Staff was very helpful and service was done in a short time.

Cal Liming

Jun 1, 2015

Oil Change went great, team at the quicklube was great.

John Kosiba

May 28, 2015

As always, the people in the service department were great. They kept me informed, explained what needed to be done and only did what was necessary and didn't try to oversell me stuff.

Eric Gruben

May 27, 2015

Ford Taurus 2011 Limited, Used Car. The car was (is) in great shape, hard to say it was not new, truly like new condition. The car was completely detailed, super clean, full tank of gas. Ready to leave the lot.Kristi Cunningham was a dream to work with. Very easy to talk too, very accommodating, helpful, simply a joy to work with. No over selling or pressure sales. What I would like to see from every car dealer. A person you would love to have as a friend at your parties or out for a casual dinner. A person you would want to spend time with. The support staff were helpful and friendly.I real joy to had worked with them on my new (used) car. Thank you so muchJ Eric Gruben

Marie Natzke

May 24, 2015

friendly service, clean environment, nice place to sit to wait for vehicle

Robert J.Kuhel

May 23, 2015

Provides taxi service to home.Technician skilled/knowledgeable on 1967 Mustang tuneup

John Joworski

May 22, 2015

***** stars on my new car (2015 Lincoln MKZ Hybrid) purchase experience.Bobi and Jeff demonstrated complete competency in their respective professional responsibilities.My new MKZ Hybrid was 'Dealer-preped' to perfection.I shall be back when we are ready for our second MKZ.Enjoy Memorial day weekend and Have a great summer everyone. :)And Thank you once again.Sincerely,John Joworski

Tammy Max

May 21, 2015

ALWAYS AWESOME THERE?. WOULD GO NO WHERE ELSE? I FEEL THIS PLACE IS THE ONLY PLACE I WOULD BRING OUR CARS AND ONLY PLACE I WOULD BUY A CAR? THE PEOPLE ARE ALWAYS FRIENDLY. ALWAYS HELPFUL.. AND ALWAYS ON TIME.. THIS PLACE IS GREAT

Joseph Sak

May 15, 2015

HAD A PROBLEN OF MY LINCOLN'S ENGINE SHUTTING DOWN ON THE EXPRESSWAY AND YOUR TECHS SAID IT WAS DUE TO AN ACCIDENT EARLIER. THEY CONTACTED THE INSURANCE COMPANY AND IT HAS BEEN REPLACED.

Djamel Abdi

May 14, 2015

Good Service...and very clean location. Thank you.

Donald Andrews

May 14, 2015

We have a Lincoln MKZ and you would have thought that I was the only customers they had. I was taken care of immediately. They had to order a part and wow did they do it fast. I always so welcomed at Highland Park Lincoln. I have so much confidence when I go there and I always know they will do the best they can. I always pick up a completely cleaned car. I haven't found one person there that is not kind, courteous, caring and I could go on and on. It starts at the front desk and continues until I pick up the car and walk out the front door.

J. Stuart

May 14, 2015

As always, the work was done quickly and well. My car was washed before it was returned to me. Everyone to whom I spoke was courteous and knowledgeable.

Bonny Gaffen

May 13, 2015

My car (Ford Explorer) was serviced (The Works) in a very timely manner. However, I was expecting to pay the advertised price of $39.95 but was charged extra for extra oil and therefore my cost was $ 50.00. This was a disappointment to me.

Susan Weiss

May 13, 2015

Service is always outstanding!Staff are THE BEST!!!!

Neil Friedman

May 12, 2015

VERY PROFESSIONAL AND EFFICIENT, GREAT PALCE TO DO BUSINESS WITH.

Paula Carballido

May 12, 2015

great experience! friendly customer service!good price as well

Yale Eisen

May 12, 2015

Matt went above and beyond in terms of conveying he cared about my situation, followed up as promised and was pleasant throughout my morning at the dealership -- high marks for him

Ivan Minkov

May 11, 2015

I have been coming to this dealer ship for years, and I will countinue to go, excellent services and Matt Price is the best salesman I have ever seen, not just that, he is just a great person. Thanks to everyone and many thanks to Mattew for the excellent service over the years!!!

Kathryn Hoffman

May 7, 2015

I wanted the ford C-Max and was very pleased to find a demo model with the features I wanted at a great price. Staff was helpful, friendly and not too aggressive. I look forward to support and service from Highland Park Ford.

Anonymous

May 2, 2015

My experience purchasing my new Mustang was good, Gary was helpful and good to work with. I very much appreciated that there was not a high pressure sales pitch, like often seems to happen in a car dealership.

Denny

Apr 30, 2015

Just picked up my 2015 2.3L Mustang Convert in Magnetic Gray w/ stunning Saddle Brown leather. Ms. Burns had to search long and hard to find that specific color combo and engine, but she prevailed. My HP Ford sales experience was excellent, professional and friendly with no pressure. Even the feared 'Closing/Payment session' was quick and pleasant with no sales pressure for added insurance products. Overall, a classy experience indeed with Ms. Burns and I hope their well regarded Service Dept. will perform in that same competent and efficient manner when I need them :)Denny Northbrook

David Hernandez

Apr 29, 2015

Great service made me feel like i was part of the family

John Webster

Apr 29, 2015

We have a long relationship with Highland Park Ford service. That is why we keep coming back.

Jeffrey H.

Apr 28, 2015

Friendly, efficient, and professional staff. I had an oil change and tire rotation. I bought my 2012 Ford Focus at Highland Park Ford. I've always brought my car back for service here because I trust the service team. -- Jeffrey H.

John Kosiba

Apr 27, 2015

As always, the service department staff kept me informed during my car's service and had it ready pretty quickly.

Andrew Baker

Apr 23, 2015

I have been coming up to Highland Park Ford Lincoln for several years, with my near-vintage (!) 1999 Lincoln Continental (which I have no reason to sell since Ford and Lincoln now have such an ugly line-up, and sold Jaguar). And thanks to the service department at HPFL, I have been able to keep my beautiful car in good trim at a reasonable price and with GREAT service. In particular, I should single out Dave Sanderson, who's been extremely helpful and informative.One thing counts most in service: honesty. If you feel like the person you're dealing with is on the level, and the price is reasonable, and the repairs are done on time and done well, why would anyone go anywhere else?

Andrew Kupferberg

Apr 21, 2015

Everything was so easy. We were in a time crunch when dropping off the car and we got in and out in no time.Everyone was really helpful.

Janet Fischer

Apr 20, 2015

As always excellent personal service extended quick and efficient.

Karen Connell

Apr 15, 2015

Working with Barry is just the best....and every staff member with whom I have had contact has been courteous, professional, and helpful. I loved my 2012 Fusion and I love my new 2015 Fusion. You hit the jackpot with this car....I'm a convert from many, many years of owning foreign cars. Thanks!

Krystin

Apr 14, 2015

Service people and Al Frisch took great care of me and checked in with me when my car was still being worked on. Now that's what you call good hospitality and service... Making me feel like family and not just a customer.

Michael Bramnik

Apr 11, 2015

Rick runs an amazing team there. Matt and Dave keep things running really smoothly, and everyone in back is absolutely amazing at what they do and are the friendliest team I've ever met when it comes to car maintenance and repair!

Martha Alvarez

Apr 7, 2015

I'm very happy whith my car... Matt price is a good seler.

Clarence Atwood

Apr 6, 2015

Ed Price listened and catered to exactly what I asked of him; saving me time and energy.

Joseph Rizzo

Apr 6, 2015

Service was good and staff was helpful, and courteous

Robert Bloom

Apr 6, 2015

The service was provided quickly on very short notice. The service desk was very helpful and we were able to get our vehicle back the same afternoon.

Peggy Garcianetti

Apr 4, 2015

They were all warm and friendly. My sales man asked me questions and fulfilled my needs to the automobile that was perfect for me.

Jim M.

Apr 2, 2015

I rely on the service department at HP Ford for expert auto service for my Mazda 5. I bought a Ford Fiesta at the dealership in 2012, and I have the Ford serviced there. So positive has been my experience, that I now have my Mazda serviced there as well. I like the service professionals. They know what they are doing, and I trust their judgment and expertise. My visit yesterday was consistent with what I have experienced in the past. I have one minor issue, however. I took a loner car for the day. I believe I had been told that I would get a free loner, but I was charged $30. I did not say anything to the agent, however. I did not want to make a fuss. Jim Marquardt

Carol Greene

Apr 1, 2015

I LOVE coming here for service! The technicians and mechanics are efficient, caring and courteous. I am always totally satisfied.

Kimberly Ingram

Apr 1, 2015

Never set foot in the dealership. The entire purchase was done online

Rayan Abdulahad

Mar 31, 2015

The service performed in my car MKS was very good, stil, I think you should provide curticy transportation when a customer drop off his car to be serviced.

Robert J. Kuhel

Mar 31, 2015

Kenneth in parts did a great job in locating used rims for my t bird. Need four new rims. Salvage yards rims were shipped out or rechroming.However the price by the factory new rims (10 in stock keeps going up every 30 days) and even with the blue oval discount are out of reach. Found a company in Santa Ana California to sand/ strip off old peeling chrome and rechrome. In two weeks we will know how well the rechroming looks. New rims net of Blue oval discount and taxes =$ 1,285 per rim.Rechroming and shipping/boxed both ways =$480 per rim

Jeffery Willis

Mar 27, 2015

Dave always does a great job taking care of my needs. Top notch support all around.

Richard Goone

Mar 25, 2015

We purchased a 2005 Lincoln LS from HP Lincoln / Ford and couldn't be happier with the car or dealership. The professional staff at this dealer made the purchase almost fun and very painless. I have never had a better experience purchasing a vehicle and will highly recommend Al and Marty to anyone who asks.

Brian Fero

Mar 24, 2015

Service was done promptly and they showed me the parts that needed to be replaced. Very much appreciated. Brian

Lawrence Much

Mar 24, 2015

HP is a pleasure to get a car from. Salesman was knowledgeable and followed up to make sure I am happy. Thank you Al and Gus

Mike

Mar 23, 2015

My wife and I found the perfect upgrade for her 2008 Volvo XC-90. After many e-mails and phone calls we drove down to dealership with the intention to purchase a 2010 XC-90 with low miles. Upon arrival the next morning, we had a chance to perform an inspection of the vehicle. To our surprise we found so many issues with the vehicle we left disgusted after only 15 minutes without even taking a test drive. The vehicle was not well maintained as the salesman assured us. The seats were worn and dirty, pieces of food were found between the seats, a residue resembling chocolate was discovered in one of the rear cup holders, the rear wiper blade fell apart, the rear cup holder would not even open due being broken, the right front headlight assembly had a lot of moisture in the inside, and the headliner was in very poor condition. All this we found on the initial inspection. We were very disappointed to say the least, especially after a very long commute and an overnight hotel stay. When we informed the salesman (Matt Price) all he had to say was thanks for stopping in. While that may be appropriate for a local customer, me wife and I expected something more (An apology maybe) due to distance we travelled.

Jane Harris

Mar 22, 2015

Met promptly by a representative. Oil change was fine.

Kyle Mei

Mar 19, 2015

always nice and friend, feel free to walk around and comfortable

MICHELE GAUSSELIN

Mar 19, 2015

I always feel comfortable talking with the service guys Matt and Dave and knowing they will take care of my car. I have been a customer for many years, and keep coming back!

Howard Legator

Mar 18, 2015

I purchased a 2015 Explorer Sport. The car that I wanted wasn't in stock and the staff worked diligently to find and obtain the car in a timely manner. The sales experience was great. I got the red carpet treatment from Bob and Jeff and then Marty stepped in to complete the sale when people were busy. This was unexpected and really great because I didn't have to wait for anything to happen. Marty took care of me quickly and efficiently, and dug up some more Ford incentives that saved me more money than the original quote. It was the fastest and smoothest car purchase process that I have ever experienced at any dealership, really fast and easy. The demonstration of how the car worked, which was thorough and excellent by Bob, took longer than completing the sale.I would strongly recommend Highland Park Ford to anyone I know who was interested in a Ford. I have only driven the car for 3 weeks and I LOVE it. Thanks.

Blair M.

Mar 17, 2015

I bought a used vehicle from highland park ford. I am very unsatisfied with the way my family was treated during the negotiation process and the way highland park ford handled our concerns after our purchase. This was my first and last purchase from highland park ford. I would not recommend this dealership.

Jordan Kitover

Mar 17, 2015

Highland Park Ford / Lincoln service had always been great. For 20 plus years, I have purchased and only serviced all my Ford vehicles from them.

Paula Carballido

Mar 17, 2015

I brought my car in to have the bumper replaced after a hit and run. The staff was super kind and courteous! I special thank you to Dave Sanderson who made the process run smoothly! Excellent service!

Mariana Bragari

Mar 16, 2015

We had a good experience at the dealer and we love our new Ford Explorer!

James Karol

Mar 11, 2015

Repair done timely p/u and drop off service friendly and helpful staff

Gayle Shavit

Mar 10, 2015

I purchase a 2014 C-Max Hyprid. I enjoy driving the car and its milage performance. I have the car for 6 months and many people showed interest in the car and its performance.I would like to have a web site where I will be able to ask questions more detailed questions about some features that the Manual is clear enough.The staff at the dealership is very helpful and responsive to all my inquiries.

Michael Cichowicz

Mar 10, 2015

Everything was done in a timely and professional manner! And the price was right, too! Thanks!

Mitchell

Mar 10, 2015

We have been buying cars at Highland Park Lincoln for over 6 years. Matt has always been able to help find what we were looking for. Great experience overall.

Valued Customer DREW ZARTLER

Mar 10, 2015

Service dept from service writer to mechanic was outstanding.

Florence Shaevitz

Mar 9, 2015

I have been getting cars from this dealership for over 25 years and love to do business with them!

Sandra Shimkus

Mar 2, 2015

Top of the line service from your garage.Thanks guys

Ryan Angela

Feb 26, 2015

Horrible Buying Experience! There are plenty of quality car dealerships that emphasize customer service and honesty. Highland Park Ford is not one of those dealerships! They will lie straight to your face in order to get a sale. I would NOT recommend buying a car from Highland Park Ford.

Adrian Tanase

Feb 24, 2015

Matt Price is absloutly the best deal you can get. Fast, easy and precised.....

Donald Hish

Feb 24, 2015

We bot a new 2014 lincoln mks. Matt Price was very helpful in getting us the car and the warranty we wanted. We thought we would be pleased because the car we traded we had previously worked with Matt in 2010 to buy and that was a great experience also.

Kevin Nelson

Feb 24, 2015

Work on the F-150 was completed on time and the vehicle was returned to me clean and performing as expected. K

Michelle Jenkins

Feb 24, 2015

My car was taken care of. I was told of an upcoming needed repair and made a timely appointmentAll was goid

Phyllis Libbin

Feb 24, 2015

I purchased the Ford Escape SUV titanium model. Everything about my experience was excellent.

Renee Smith

Feb 24, 2015

The service I have received at this dealership has been consistently outstanding. My most recent experience was extensive body work due to a hit and run accident. To receive my car back in such pristine condition was such a welcomed treat. It looked like a new car. The little touches were noticed and appreciated. Its almost time to buy another car. I was interested in some other makes but I'm pretty sure I'll stick with Lincoln so I can working with this Dealership!

Valued Customer

Feb 24, 2015

I went in for a 35,000 mile check up on my 2012 MKZ. Service was excellent and professional. It was completed in the time frame indicated.

Willium Merkel

Feb 22, 2015

In and out in an hour. Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Howard Michaels

Feb 21, 2015

I have been a customer since 1982I think that says it all

David Carlson

Feb 20, 2015

Satisfied with the service and service person. Good waiting area

Joel Davis

Feb 20, 2015

All work was preformed on time and my MKT was finished ahead of schedule. Thank you for your prompt and professional service.

Gene Selke

Feb 19, 2015

The transaction went very smooth. Everyone was very courteous and helpful.

Paul Pagliughi

Feb 19, 2015

I was very pleased with the transaction process and the explanation of car's features. However, when the car was delivered there was a smudge mark on the interior ceiling. Over all I'm happy with the experience and would certainly recommend Highland Park Ford to my family and friends.

Tammy Max

Feb 19, 2015

THE SERVICE DEPARTMENT IS ALWAYS GREAT. MARTY PRICE ALWAYS TAKES GREAT CARE OF HIS CUSTOMERS. WOULD ONLY BUY A CAR FROM THEM AND ONLY SERVICE OUR CARS FROM THEM AWESOME THANKS

Bathula Dinkar Reddy

Feb 18, 2015

Did a good job. My Suburban runs smooth after the service and feels good.

Katie Jensen

Feb 18, 2015

In the fall of 2014 we purchased a Ford Fusion from Barry. We had a wonderful experience through the buying process. He was personable, clear in his communication and clearly demonstrated professionalism and a deep experience in the business. The experience has continued beyond the purchase with Highland Park Ford. Reserving a service time online is easy, they are prompt and complete with the service experience and keep an eye out for things like rebates that provide us further cost savings. Highland Park Ford was recommended to us by our Family and we are proud to consider them our dealership.

Robert Sylvan

Feb 18, 2015

Awesome took care of everything I needed and everything was fine even washed the car

Anthony Gordon

Feb 17, 2015

Dave in service is always very helpful, as are all the staff in the service and parts areas.

Irene Weiman

Feb 17, 2015

have not received rebate form yet. was told i would receive email in three days. Past three days.

John Kosiba

Feb 17, 2015

As always, the service staff were very helpful and my truck was finished as promised

Lisa

Feb 17, 2015

Gary was great to work with. He found the perfect car for me. I love it.

Melissa Poeta

Feb 17, 2015

Everybody was wonderful! They explained everything to us. They programmed the Bluetooth and garage opener

Sergio sanchinelli Valued Customer

Feb 17, 2015

I have all ford vehicles (6)and I like service shop special for rick and dave they are doing a terrific job but car sales it's very disappointing

Valued Customer

Feb 17, 2015

Great assistance of Bob Albert, as always. Smooth process.

Albert Welbel

Feb 16, 2015

The Lincoln MKX we leased was delivered by Barry Jacobson The car was clean perfect and ready to go with a full tank of gas. Barry set the car up with our phones and explained what was new and how it all worked this is our third MKX and our 4th Lincoln all great cars

Alex

Feb 13, 2015

Bob Albert and the rest of the staff was truly fantastic. Everyone always remembered me and greeted me with a smile whenever I walked in and helped me with anything I needed.I couldn't have been happier with the car as well as the price I paid for it, and I know if I have any issues with it they'll definitely take care of me.

Katie Mcleod

Feb 13, 2015

The Service has always been wonderful,keep up the good hospitality.

Richard Poulton

Feb 12, 2015

I certainly appreciated the timeliness of the repair. I was told the repair would be between 1-1-1/2 hours and it was ready in one hour.I also liked having the car washed.

steven macklin

Feb 12, 2015

Very helpful in getting me a rental car during my serviceOffice staff was great in helping get out promptly

David Cherry

Feb 11, 2015

This is not your normal dealership. Those who work there take their jobs seriously, and are responsible people.

Denise Bernstein

Feb 11, 2015

the service department was very professional, knowledgeable, and friendly.

M. Ozmeral

Feb 11, 2015

I am leasing a 2015 Lincoln MKS and took it in for the first service. The service was fine once scheduled, but the service dept does not alwys pick up the phone when I call to schedule an appointment. I had to call several times to get through (left a message too that was not returned)

Mark Gourley

Feb 11, 2015

Rick Link and his service department staff are excellent! Like Quick Lane.

Martin Heller

Feb 11, 2015

It was a pleasure doing business with the folks at Highland Park Ford!

Darshan Didral

Feb 10, 2015

Great job...........................................................................................

Ghazwan Lawi

Feb 10, 2015

Dealership specially matt price he was very good with us I just don't like the service department they are very slow over there and tooks time I have a problem with my radio service this is almost more than three weeks so until now they can't figure out what's the problem

David Monroe

Feb 9, 2015

I bought a 2013 Lincoln MKS with low enough miles that it is still under factory warranty. Matt Price was both friendly and professional. You don't often get both of those qualities in the same sales person!

Marvin Romanek

Feb 6, 2015

This is really the first service requirement I have had with my Lincoln MKX, and it was assatisfactory as the car itself.....Service advisor Matt Acebo took care of the glitches, and my transportation up and back from my nearby office promptly and with wonderful courtesy....Easy togive you a five under these circumstances....M. Romanek

Mary Rycroft

Feb 6, 2015

No appointment & yet it went very fast, thank you I'm finished !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Chris zambaftis

Feb 4, 2015

my salesman was matt price he is very thorough to the point has all the paperwork lined up when we came in finance was ready it was a wonderful experience the finance person was also very professional had all the paperwork ready neither of them wasted our time showed us what we asked for I Have recommended your dealership to everybody and will continue to do so all due to the great service from matt price

James Nicholson

Feb 4, 2015

Kristi looked out for me and went to bat with the owner and he worked with her to get a deal for me. I flew my wife and I from southest MO to north Chicago to buy this car and will be calling her soon to look for me another deal. Love you girl!!!!!!

Lorand Albert

Feb 4, 2015

It was quick and they did a great job. I had to wait an hour until I got the diagnosis, after that they gave me another car to go home

Phillip Coomer

Feb 4, 2015

Pretty much as advertised and fine to do business with. I encountered no problems as everything seemed to flow as expected. The vehicle performs very well and our drivers are happy with it. I was surprised at how deep of snow it plows through with seemingly little effort. My questions are; Why is the 2015 not available yet? Is the MKT Livery vehicle that I purchased discontinued?

Carolie Gideon

Feb 3, 2015

I love my Ford Escape and everyone that I dealt with that day when I purchase my vehicle was very helpful and kind. Good job guys.

Trent Taylor

Feb 3, 2015

Very wonderful experience.good.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Jay Henderson

Feb 2, 2015

Quick courteous service, Everyone from the dealership was courteous and helpful

Michael Lovitto

Jan 30, 2015

The staff was as always very helpful and got me in and out very quickly. It is a pleasure to do business with Highland Park. I have a dealership right by me, but the extra drive is worth it for such great service!

Margaret Nelson

Jan 28, 2015

I like everything about the service except I don't like surveys where you are forced into a narrative (like this survey). I've decided to remove 1`star because your survey forced me to complete this section.

Cassandra Vermillion

Jan 27, 2015

Other than spending $1.41 for gas for the 'loaner' all went great! Thanks!Cassandra Vermillion

Marcel

Jan 27, 2015

Great service , the best dealer in Chicagoland !!!

Elfriede Sanderson

Jan 26, 2015

I've had excellent service since I've purchased my Ford Edge (2013). The service department is cordial and efficient, especially Dave Sanderson.

Bob Forbes

Jan 23, 2015

The staff was very helpful. I was able to get my vehicle serviced without an appointment while waiting.

Djamel Abdi

Jan 23, 2015

Nice work ....thanks a lot for the wonderful work that was done recently

Michael Stonacek

Jan 23, 2015

I always feel welcome and am treated very well when getting service on my Focus. Barry, my salesman from 2 years ago never hesitates to come say hello and Bob humors me with a chat. When people complain about car dealerships, I can never relate because of my positive experiences at Highland Park Ford.

MB

Jan 22, 2015

Matt and Rick and the team took care of everything really well for me this time!

David Adelstein, AM sales Inc.

Jan 21, 2015

Having been doing business with you for more than 20 years, that pretty well tells the story.

Larry Glick

Jan 21, 2015

Great as always schedule appoint on time and your help are very good

Nataliia Levchenko

Jan 20, 2015

Great experience,really fast oil change and tire rotation,know what they doing.highly recomend it :)

Bernard Lisitza

Jan 19, 2015

I'm also greater with a smile and asked what can we do for you . It doesn't take much explaing thill the machinac knowns my problem, I told him il'l wait for the procedure which Vegas performed in an exceptable amount of time

Charles Notarus

Jan 19, 2015

As always great service , detailed attention to my needs.

Edward Parcell

Jan 19, 2015

I only bring my 2013 Ford Fusion to Highland Park Ford. Your service is exceptional!

Melissa Malmed

Jan 19, 2015

Like usual, Dave in service was outstanding. He took care of my care promptly and professionally.

Anne Marie Mulvihill

Jan 15, 2015

My tire was going flat, so I drove on in. It was great that the Service staff worked me in without an appointment.

Pamela Cavanaugh

Jan 15, 2015

Unfortunately, the 2012 Ford Fusion I purchased from Highland Park Ford in 2013 was totaled and I needed to buy a replacement vehicle. I had the opportunity to work with Gus on December 18, 2014. I was considering two vehicles and Gus took the time to show and test drive both vehicles with me. Gus was extremely professional and knowledgeable concerning both vehicles I was considering, and assisted in weighing the pro's and con's each had to offer to fit my lifestyle! Once I decided on a vehicle, Gus took the time to explain the features in more detail and worked with me in explaining and making sure I understood the navigation system. Actually, Gus was AWESOME! Gus's patience, knowledge, and teaching technique in operating the system gave me the confidence and tools to proceed on my own! Actually, I have come to find I am more comfortable with the Escape navigtion system than with my iPhone!Gus was an extreme pleasure to work with and an asset to your dealership! Thank you!

Warren Meland

Jan 15, 2015

very satisfactory experience. thorough report of car condition given.

Bozena Sykurski

Jan 14, 2015

Thank you for a very quickly service. You know how to treat your client .

Bridget Hutchen

Jan 14, 2015

All went well- I even got an exterior car wash!".....................................................................

Kenneth Buchanan

Jan 14, 2015

2008 Ford Escape Hybrid purchased and serviced at Highland Park Ford has been a thoroughly pleasurable experience. The reliability of the car and service has been exceptional.

Khaja Faizuddin

Jan 14, 2015

Great, customer service, nice atmosphere, I love my 2015 GMC Yukon xl slSLT

Raluca

Jan 14, 2015

Great job mr.Price!This is the 6th car and the last deal was almost as good as we wanted. ;)Thank you

Stefan Stoychev

Jan 14, 2015

My 2014 MKS is a wonderfully stable, safe yet fun to drive car. Look forward to driving it each time.Love my 2014 MKS, it's the best!

Deborah Dubin

Jan 13, 2015

Excellent, ownership and support staff the facility is beautiful and friendly. While we wait for repairs they have a nice facility with fresh brewed coffee, bottled water, large tv and a work station to set up my computer

Lisa Lance

Jan 13, 2015

I was surprised to learn of a special issue and was told the issue was not in fact the initial issue... I then asked to see the issue in person and it was a different matter all together. And then the cost changed... I wonder if I didn't ask to see the issue if the same result would have happened... Not good! I felt a bit taken advantage of and felt like the female drops off car for service and is clueless.... In fact I am daughter of car dealer (dealership is 100 yrs old) and I know better... This leaves a bad perception for your service.

Shirley Lease

Jan 11, 2015

The price of the battery I had installed in my 2008 Taurus x was competitive, but the installation cost was a surprise as other dealers installed the battery at no additional cost.

Erik Ruotsi

Jan 7, 2015

the people that run the service dept are the best , very professional ,courteous - there are a few ford dealers closer to my house but it is worth the trip to hp ford thankyou

Patricia Picchietti

Jan 7, 2015

It was great ill be back , Fanatic customer service ,

Shazia Siddique

Jan 7, 2015

Bought Ford Explorer from high land Ford and Lincoln. The process was made easy . The staff was courteous and helpful.

David Zaransky

Jan 6, 2015

Excellent. Timely and friendly. I have always had a good experience with highland park Lincoln ford.

Stephen Freidin

Jan 6, 2015

You got the job done. Thought it was a bit expensive.

Basem Abu Zahra

Jan 5, 2015

Lincoln Mks 2014 the service were excellent Matt Price is agraet sales man and Avery nice person the service staff did there job in a proftional way thank you

E. Ralph Egloff

Jan 5, 2015

We had a reasonably short wait time to have our oil changed, a pleasant place to wait and excellent service.Please do not use our name or make our e-mail address available to others. Happy New Year.

Gaetano Calise

Jan 2, 2015

Not only have I been a "car guy" all my life but I have owned and sold more than my share of vehicles. The first time I stepped into HP Ford/Lincoln I felt the feeling of an "Old School" dealership where servicing the customer was priority #1. The staff felt like family and they were more than helpful and treated me as though I was the only one in the dealership. I was offered a beverage and talked about the "old days" with a couple of employees. I truly felt like I was back in the Cadillac dealership with my own father in the 1960's. That nostalgic feeling made me feel good. Some things are better left unchanged and I think a sense of family when I am making a big dollar purchase like a vehicle goes a long way to instill confidence in the buyer. Thank you for being Old Scool HP.

Glenn Schwall

Jan 2, 2015

It was the first time the dealership offered to wash my truck in the four years since purchasing at there location.1 1/2 hrs for oil change, could improve time efficiency

Anonymous

Jan 1, 2015

Found out I needed rear brakes and your dealership provided me with an estimate DOUBLE what I paid. Also, needed a part for my dashboard and was quoted $72.00 NOT installed. Found it new for $36.88. I have had other issues in the past with Highland Park Lincoln Mercury Service. Too bad, my family has bought several automobiles from this dealership and over the years I have seen the change in the service department and it is certainly not for the better.

Betty

Jan 1, 2015

Yesterday was the last day of our warranty and I called at 10:00 am to get the routine maintenance done and talk about a grinding noise on the passenger side. Dave fit me right in and because you had the part I needed to fix the noise he fit that in too. It was New Year's eve and you were closing at 2:00 which is when I walked out of there having saved $100 for the deductible on my extended warranty and another trip to the dealership. I could not have been more pleased.

Steven Kahn

Jan 1, 2015

I have 2014 Ford Explorer. I was very upset that my brand new car has died on me 3 times and back passenger door was jammed.I was expecting to leave the car and pick it u p when they told me to wait until they will be able to diagnose the problem. One hour later they brought the keys and told me that it was a bad battery and they replaced it with a new one. I was very happy. It was a smooth ride!!!When I could not jump the car for the 3 rd time while it was in my garage ford sent me a service to jump it and that was uneventful as well so I am grateful that I bought Ford after being a Toyota customer for 15 years.

Allan Markel

Dec 31, 2014

My MKC service only took about an hour. I received my car back washed and ready to go. Great job!

Blackbriar Chauffeured

Dec 31, 2014

it was great I never has an experience like this before.

Cynthia Reno

Dec 31, 2014

Gus was fantastic in assisting us with the purchase of the Fiesta; he went out of his way to make this as convenient as possible by picking us up and driving us to the dealership to sign the paperwork.

James Link

Dec 31, 2014

Always a pleasant experience at HPLM. I never worry about my car when it is there for repair.

Manuel C Iglesias MD

Dec 31, 2014

2015 MKC.To check fuel consumption and the vehicle was OK.The staff was very helpful as usual.Manuel C Iglesias MD.

Scott R

Dec 31, 2014

Service was done pretty much within the time estimated. Liked the ability to wait in the room and enjoy a coffee and some water.

Corrine Clavey

Dec 30, 2014

Ford 150, the service was outstanding. The staff is awesome. I would however really appreciate it if the record was updated from Pete-my Husband to myself-Corrine as it is and has always been my truck...:)

Dennis Meacham

Dec 30, 2014

Service was great. Came in for an oil change and tire rotation, I was in and out in 45 minutes. I have no complaints.

John Farrell

Dec 30, 2014

2006 Mercury Grand Marquis . The Service was great as always. I would highly recomend this Dealer. They are very through when checking your car.

Mildred Shepherd

Dec 27, 2014

very satisfied customer Highlandpark Ford-Lincoln comes highly recommended

Shoukat Khan

Dec 27, 2014

I HAVE PURCHASED NUMBER OF VEHICLES FROM HIGHLAND PARK FORD. WILL GO BACK OVER THERE WITHOUT ANY HESITATION BECAUSE OF THE KIND TREATMENT OF THE EMPLOYEES AND ESPECIALLY THE SALES MANAGER MATT PRICE WHO IS VERY HONEST AND UPFRONT WITH PRICING. I FIND HIM VERY CARING REGARDLESS YOU BUY THE CAR OR NOT,SAME OE BETTER TREATMENT,THE NEXT TIME I GO THERE. I HAD VERY PLEASANT EXPERIENCE WITH SERVICE TOO,HAD FEW ISSUES IN PAST BUT THEY WERE VERY NICE TO TAKE CARE OF THEM BECAUSE BOSS CARES AND THAT,S WHAT WHY MY WHOLE FAMILY DRIVES FORD VEHICLES.GOD BLESS FORD AND MY FAVORITE PLACE FOR CARS HIGHLAND PARK FORD DEALERSHIP.

Sevdalin Atanasov

Dec 25, 2014

I purchased Ford Expedition with Matt Price a month ago. He is the best sells man I have ever dealed with. Great car buying experience! Definitely going back to them for my next car purchase.

Daniel Wodis

Dec 24, 2014

Rick Link was great! I had an issue with the chrome peeling off of all 4 wheels so Rick worked with Ford and they replaced all 4 wheels with brand new shiny ones! Thanks a million!

Jane Stuart

Dec 24, 2014

I took my 2013 C-Max in for a required emissions check. The service was fast, the staff pleasant and extremely competent.

John Hoenninger

Dec 24, 2014

Everyone was very helpful and the repair of my tail lights was prompt. Thanks and happy holidays!John

Mark Bernstein

Dec 24, 2014

The service team at Highland Park Ford are the best. The write up time took no time at all, the car was done when promised, as usual. I will always bring my car there for service.

Robert Walker

Dec 24, 2014

The quick Lube Gentleman was professional and got me in and out in a short amount of time.

Sid Barnwell

Dec 24, 2014

Service was great and they werare e able to complete my laundry list of items quickly. Dave kept me informed of where they were in the process and let me know they had found an issue (leak) that needed attention. He gave a detailed explanation and let me know it could be completed within the day (the dealership would be closed for the next 2 days and I needed the car). I have been coming to this particular service center for 7 years. And Dave and the rest of the service team the main reason I would look to purchase another Lincoln product.

Clyde Steele

Dec 23, 2014

Fast, smooth, and comprehensive. All workers are knowledgeable and kind.

Jeremy Walker

Dec 23, 2014

Great service! They did a good job of keeping me current on what I need (and what I might need in the future). Plus, gave me an estimate for a rear blinker repair on the spot.

Thomas Tittle

Dec 23, 2014

I was very pleased with my overall experience-etc, etc, etc, etc,etc.

Deborah Hall

Dec 22, 2014

I have a maintenance contract, I have owned my Escape since 12 and HP Ford has taken care of it exclusively. I have had no problems with the vehicle or HP Ford. I love this car and the care I get at HP Ford

Jeffery Lurie

Dec 22, 2014

I always bring my car to HP Ford Lincoln, I would bring it nowhere else. Service is fast and they wash our car.

Mark Majoros

Dec 21, 2014

I just went there for basic maintenance. The waiting area is very nice. The customer bathroom could use a little updating. It would be nice to have one desktop computer in this area for basic internet functions for those of us without smartphones.

Jack Hertz

Dec 20, 2014

Customer since 1989. They are doing something right.

Philip Lapalio

Dec 20, 2014

The service department has always been most helpful to me. Thank you all.

Robert Sylvan

Dec 20, 2014

Awesome place to deal with and would come back again

Nancy Feldstein

Dec 19, 2014

Timely service. Helpful staff and technicians. I am a continuing customer.

Sandra Dalkin

Dec 19, 2014

My only objection to the service is that I was told I didn't need an appointment. Yet, when I arrived I was told there was a 1 hour 45 min. wait. Finally a service man told me they would be able to take me right away. From now on, I will insist on making an appointment.

Tammy Max

Dec 19, 2014

Marty price is awesome the service department is the best never had a problem

Alice Goodman

Dec 18, 2014

the service was very good as usual. The staff was also very mannerly and very good.

Arnold Wax

Dec 18, 2014

Thank you; I hope your service area peopls are as good as the showroom people

Esther Robledo

Dec 18, 2014

THEY ARE FRIENDLEY AND GET ME OUR QUICK CHECK MY WHOLE CAR OVER

Janet Fischer

Dec 18, 2014

Excellent Service and a very well trained staff. Everything was completed in a very timely manner.

Lori Festenstein

Dec 18, 2014

The service is excellent!!! David Reid is great at his job. He followed my service call from beginning to end and made sure I was satisfied with all aspects of the job. He did an outstanding job insuring customer satisfaction.

Rahan Aslam

Dec 18, 2014

Long wait and no update on status. Car not washed.

Alex

Dec 17, 2014

Matt is best man in business! Less than one hour i had all the papers done! Thanks

Arlen Brickman

Dec 17, 2014

Ford escape. Wonderful and efficient staff. Helpful and personable team!

Brian Knaple

Dec 17, 2014

Jeff Lurie was my sales representative, what can I say other than the service and professionalism of Mr. Lurie and Highland Park Ford was OUTSTANDING! I flew in from Florida to pick up my new 2015 Ford Explorer, and to say the least was assuming there would be a long drawn out process as is typical with any purchase of a vehicle. However, can not say this for your dealership and the knowledge that Mr. Lurie posses in making this buying experience a smooth, flawless, accurately informed, and most importantly HONEST transaction, as I can not say that for other dealerships I have purchased from. All the meanwhile did ten times more and faster from 1300 miles away, than what local dealers did here in FL, and this experience was like no other, which made the trip very much well worth it, and can say with 100% certainty that I WILL NEVER purchase another vehicle from another dealer, and will continue to make that trip, in the future, for future purchases with Mr. Lurie and your dealership. HE IS AN ASSET TO YOUR DEALERSHIP and should be commended for the OUTSTANDING JOB! Well DONE!!!!

Gabriel Matos

Dec 17, 2014

I love the truck. I bought it used as is and before I even made my first car payment it was already in the shop for expensive repairs. Inspect the car as thoroughly as you can before you buy.

Loren Hunley

Dec 17, 2014

One word Matt price no problems at all will refer

Thomas Tittle

Dec 17, 2014

Everything was excellent and i enjoyed my visit with your two owners. ( Al Frisch & Marty Price).

Lisa Depasquale

Dec 16, 2014

Rick and Paulie went over the top as they always have to accommodate me on the install of the engine block unit on my F350, the process was seamless, professional and timely. THank you very much. This new truck will be service there going forward as my old truck was for the last 11 years.Lisa

Yahya Elkhatib

Dec 16, 2014

I highly recommend for this dealer ship, especially for the limousine livery license . MR. price is so knowledgeable of what he is doinggreat people , great and fast service , easy going people , cheap prices

Barbara Sylvan

Dec 15, 2014

my car was washed and everything was taken care of promptly

Feng Guo

Dec 15, 2014

Good and quick service, clean facility, I would like to come here again.

Terrence Deen

Dec 11, 2014

Everything was great , service was very quick, I was in and out within 2 hours for a major repair, I couldn't be more pleased.

Judith Isenberg

Dec 10, 2014

Everyone is great and the service is always the best. Thank you

Gerald Robbin

Dec 9, 2014

Excellent service and your staff is congenial. I was greeted promptly and the repair was completed in less than 30 minutes

James Van Cleave

Dec 9, 2014

The service dept. always does a great job.Gave them 2 stars on the facilities because the whole dealership is outdated compared to others in the area.Waiting room is the nicest part of the building though !

Jane

Dec 3, 2014

This was the 10K service for my 2013 C-Max. The service was prompt, courteous and appropriate, as it always is. Your staff go out of their way to answer any questions I have and if they are not knowledgeable in the area of my inquiry, they make sure I get the information I desire from someone who is knowledgeable in that area.

Jordan

Dec 1, 2014

Staff showed that they did care about my regular oil change visit

Arnold Wax

Nov 26, 2014

THANK YOU . NOW I HOPE YOUR SERVICE DEPT. IS AS GOOD.

Peter Luedeking

Nov 26, 2014

Very knowledgable people. They know their product well.

Gary Beiting

Nov 25, 2014

Driver floor mat was dirty as a paper protector was not used.

Edward Parcell

Nov 24, 2014

I've only brought my 2010 & 2013 Fusion's to HP Ford for service. It's a great place, and they do an excellent job! Thanks, Ed Parcell

Francine Schaefer

Nov 23, 2014

This is my third lease of a Lincoln MKX at HPFL. It could not have gone easier or smoother. That is the main reason I continue to come to the dealership!

Arnold Wax

Nov 21, 2014

YOU ARE AN EXCELLENT GROUP TO DEAL. NOW I ONLY HOPE THAT YOUR SERVICE DEPT. MEASURES UP TO THE SAME EXCELLENT SERVICE REQUIREMENTS AS YOUR SALES STAFF PROVIDED ON THE PURCHASE. I THOUGHT THE LIBERTYVILLE LINCOLN CO. WAS GOOD BUT YOU ARE BETTER.DR WAX

Edward Steingraber

Nov 21, 2014

Matt price is always so helpful!great products; best in Illinois!Ed GEar

Escape Owner

Nov 21, 2014

Matt was wonderful and so was Dave. They both got to the bottom of an issue regarding my brakes. I just bought the car in June and was told the brakes were brand new. Then when I brought the car in, only 2mm were left on the front right brake. They took care of the issue free of charge. I will say that I have emails between myself and Cheryl about scheduling my appointment and booking me a loaner car through the dealership. When I got to the service desk, they did not have my name, appointment or the issues I brought the car in for on their end.

Joyce Kahoun

Nov 21, 2014

No problems, all was good,waiting room was freezing, suggest portable heaters.

GST

Nov 20, 2014

Staff always courteous, professional.My scheduled time was 8 am, I arrived 5 mins early.Normal maintenance takes 60-90 mins. But I don't believe my carwas taken on time, and after 2 hrs. I had to go find service guyand tell them to "skip the carwash, " that I needed my car -And everything was finished "pronto." It just took a long time. gst

Janet Fischer

Nov 20, 2014

Customer service and staff were courteous and the service was excellent

Jeri Cotton

Nov 20, 2014

Excellent all around. I highly recommend this dealership.

Laurence Fink

Nov 20, 2014

At least 50 characters*****************************************great

Marvin Leavitt

Nov 20, 2014

Service was on time and done according to requestVery courteous staff

Nelson Cruz

Nov 20, 2014

Guy at front desk at quick lane was awesome, fast and helped me save some $. It was almost time to close but I didn't feel that way :-). Worth the trip from the city!

Matthew

Nov 18, 2014

I think Highland Park Lincoln-Mercury-Ford is great, and I have always had positive experiences with the dealer. It makes a world of difference having the owners of the dealer actively involved with the place as opposed to having some General Manager running the show. Especially when there is a problem it makes a huge difference having the two owners literally right there to assist with customers. My only issue with this dealer is that the facilities badly need to be upgraded. The waiting area is really cramped, and the Quick Lane service area is really basic and uncomfortable. For a Lincoln dealer this place needs have a more spacious waiting area with even a quiet area for those wanting to do some work. With this being one of the busiest dealers in the area this place is bursting at the seams and needs more space. There are times when I do not use your dealer for the simple fact that I cannot get an appointment no fault of the technicians or service advisors. There simply is not enough space at your dealer to handle the demand, and you all cannot violate the laws of physics in terms of your space limitations. Face it: you all are the major Ford-Lincoln dealer on the northshore, and you need to expand the facility to accommodate the demand or open up a satellite dealer with the current store being Ford and the other store being a Lincoln store.I would also add that you all need a couple more service advisors. It is amazing how the two to three service advisors you all have manage to get their workload done. The service advisors' area really should be expanded as well, and there needs to be at least one or two more service advisors considering the amount of telephone calls you get along with the amount of customers you all have. It would also be good to have service advisors who stick with the company for a while as opposed to having a revolving door of staff members coming and going. It makes a big difference to have someone who is with the company for a while and with their getting to know their customers. I kind of feel anonymous with your dealer because your staff comes and goes unlike my Cadillac dealer with staff having been there for 15+ years.As a whole I really like your dealer, and trust my vehicle with you all without hesitation.

Eric Jones

Nov 14, 2014

Purchase of a new Ford Edge, was easiest car purchase we've ever made. It was a huge deal to us that neither the salesperson (Kristi) nor the finance folks tried to upsell on the extras....we knew what we wanted, and they all seemed to respect that.

Howard Michaels

Nov 14, 2014

ALWAYS COMFORTABLEAL IS AGREAT OWNER AND PERSONALITY STAFF IS O-OPERATIVE

Matthew Fuller

Nov 13, 2014

I needed a new windshield. I dropped the car off on Friday and it was ready by Monday close-of-business. I was provided a fine loaner for the weekend. The whole experience was painless and quick. I love Highland Park Ford!!! And I will buy my next vehicle there - and recommend the dealership to everyone I know. Thanks for a great experience!

Susan Weiss

Nov 13, 2014

The service department staff was awesome! Everyone we came in contact with was phenomenal!Always helpful and cheerful!Barry Jacobson always makes sure everything was done correctlyThank you Highland Park Ford!!!!

Beth

Nov 12, 2014

The leasing of my new Ford was very easy. Excellent Sales Staff, General Management, and Ownership.

Mark Cooper

Nov 11, 2014

I came in without an appointment. My service was handled efficiently and well.

Sheldon Reis

Nov 11, 2014

I bought a 2014 Lincoln MKT. Great assistance from my sales rep, Susannah Burns. I had some very special requirements for the vehicle due to my wife's mobility device, and she made everything that we needed avaialable to make the right decision. Efficient work by the rest of the team in completing the deal and delivering the car. Brought the car in once so far for a recall event. The service team did an excellent job.

Thomas Davis

Nov 11, 2014

I brought my 2013 MkX in for an unscheduled service due to multiple warning lights. After a short wait, the service team let me know that my car would have to be kept for 2-3 days for a computer module to be ordered and installed. I was set up with a rental which was another Lincoln. And although I did not have my car for a couple of days, Highland Park Ford/Lincoln made the process pretty much painless. This dealership treats you like you expect to be treated...Thanks!

Liette Brisebois-kinsella

Nov 10, 2014

Service was excellent, but the part for my recall was not in stock. That means another trip. Not good.

Raymond Newgard

Nov 8, 2014

The 2012 Taurus is a great car, & service was good.

Steven Platcow

Nov 8, 2014

You guys are the absolute best! Cars.com is forcing me to write a review that is at least 50 characters.

Mihai Preda

Nov 7, 2014

I have brought in my Lincoln MKS for a leather seat issue and the guys totally took care of it!

Alison Belz-hoffman

Nov 6, 2014

Marty and Al the owners are wonderful very helpful. Susah was great. I plan on trading in another car I have after the lease is up.

Charles Goldsend

Nov 6, 2014

everything from entering the dealership to service was above excellent. the best coffee in town .i like my dealership. i have a 08 merc mariner

RB

Nov 6, 2014

Friendly and respectful sales team from the sales associate to the owner.

Rebecca Serra

Nov 6, 2014

Ford Escape SE 2014. Service and staff were great!

T. Marasti

Nov 6, 2014

everyone was very helpful and the car was ready on time

Janet Fischer

Nov 5, 2014

The service was excellent and all of the staff was attentive to me needs.

Lora Gettleman

Nov 5, 2014

excellent service at the ford dealer! Service people are very helpful and friendly!

Jordan Kitover

Nov 4, 2014

As always, Highland Park Ford does a wonderful job at service. The service staff is friendly and offer great customer service.

Yemane Tadesse

Nov 4, 2014

The service was great. Very professional and friendly.

Bridget Hutchen

Nov 3, 2014

Tire replacement took a little longer than anticipated, but other than that service was great.

Robert Bloom

Nov 3, 2014

Lincoln 2009 MKZ. The service was excellent and the staff was very helpful. My only complaint is not with the service, but this is the third time I have had to change the right turn signal. This should not happen.

Mahammednure Adam

Nov 1, 2014

The best customer service I have ever had mr Matt thank you you will be getting a lot of customer I will certainly recommend many many friends Thank you

James Connors

Oct 31, 2014

Everything was done as promised and on a very timely basis. I was very satisfied. Jim Connors

Lori Festenstein

Oct 31, 2014

Rick Link the service manager is awesome.... so helpful, always willing to go the extra mile for insure satisfaction. He always makes my experience at Highland Park Ford service department a positive one.

Fima Libov

Oct 30, 2014

very satisfied thank you customer service is great mechanics were knowledgeable and very friendly

Roshan Bano

Oct 30, 2014

Top of the line across the board , matt price is the best in the industry , when it comes to the costumer service.

Glen Nesnevich

Oct 28, 2014

Mounted four tires on a F150 Raptor without wait and for half the price I was quoted elsewhere. Good job!

Jane Harris

Oct 28, 2014

I know some people don't care "what" was done for the routine service, but I wish a representative would tell me exactly "what" was done -- oil change, grease, fuel filter, rotate tires. . . . not necessarily every time, but every now & then. Or when I bring it in, give me a run down on what WILL be done.

John Kosiba

Oct 28, 2014

There was an issue with the type of service that I was supposed to have performed on my vehicle. Dave from Service tackled the situation and resolved the issue before it became a problem. Customer service is number one at Highland Park Ford and my loyalty towards Highland Park Ford is much stronger because of the dedication and care that I get from Dave in service. He is a great guy to work with.

John Vitale

Oct 28, 2014

Service was good. Staff was helpful. xxxxxxxxxxxxxxxxxxx

Larry Wolfson

Oct 28, 2014

David Reid did a great job. Kept in contact with me and had the car ready for my pick-up as scheduled. I like the idea of having Budget/Avis on your property.

Mike Ozmeral

Oct 28, 2014

I leased another Lincoln MKS Ecoboost for 3 years and love the car. It was a pleasure working with Bobbi during the sales process!

William Rosen

Oct 28, 2014

Great work. Will be back. Will recommend you.zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Donald Manhard

Oct 24, 2014

The staff were all very helpful and enthusiastic about helping me purchase my Ford Mustang 2015. Everyone was willing to help me and guide me through the process of buying my car. The experience was smoother than I had anticipated buying a car would be. Thank you for the great service!

Valued Customer

Oct 24, 2014

Very happy with the salesman and the prep/porters. You could not ask for better care.

Djamel Abdi

Oct 23, 2014

I really appreciate the work that was done and thanks to all the staff.

John Welch

Oct 23, 2014

I was in and out in a short time and had a good experience .

Paul Johnson

Oct 23, 2014

I came in to follow up on a warranty claim for a broken seat back.I had not heard anything after we initiated the warranty claim. There had been a glitch, but your service staff remembered my claim, found the part and fitted it within 20 minutes. Fantastic. Thank you so much.

Edward Parcell

Oct 22, 2014

I've purchased "2" Ford Fusion's from your dealership, and I haven't had them serviced by anyone else! You folks do a great job! Love Chrysti! Thanks, Ed

Madeleine Dugan

Oct 22, 2014

I ordered a new 2015 Explorer and took delivery on 10/18/14

Jack Graber

Oct 21, 2014

Everything went well at this particular appointment--We came in several months ago for a FORD recall, however the parts were not available, at that time== We did not hear back so we called about a month ago and learned the parts were actually available now, to install and completed the recall.

James Connors

Oct 21, 2014

We had the Escape in for 5,000 check and to complete 2 recall issues. I was able to wait and the job was done well and quickly. I would recommend Highland Park Ford highly. Jim Connors

Jason Mercer-Pottinger

Oct 21, 2014

It was a completely stress-free experience! You all did exactly what you said you would do, really quickly, and meant that I had a great start to the weekend. Thank you so much!

Valued Customer

Oct 21, 2014

Awesome ! Friendly nice and polite! They are the best

Mark Cowin

Oct 20, 2014

The service and the outcome were great. I recommend Dave, Rick and their crew highly.

John Krupka

Oct 17, 2014

I brought in the my 2007 Mercury Montego (which I had purchased new from Highland Park Ford/Lincoln) for a routine "The Works" oil/filter change and overall inspection in preparation for Winter. The inspection found significant wear in the front ball joints and associated suspension parts. The Maintenance person explained the problem completely. I authorized the work and they started the job immediately. They also arranged a loaner car in a matter of minutes. The work was completed and I picked up the car by the end of that same day. an excellent, prompt and satisfactory job. Thanks. John Krupka

Walter Thoms

Oct 17, 2014

I found Highland Park Lincoln to be much friendlier than my previous experience 9 months early. The car rental was much easier to work now that it's on site. All my issues were addressed, my navigation was fixed with an update, the oil service was done and my car cleaned and touched up a scratch on my door handle. Then only thing that still annoys me is that my rain sensitive wiper goes off by itself and is inconsistent when in the rain, meaning most of the time it takes a long time to wipe even when the sensitivity is turned all the way up. I have asked this to be fixed before, but both times the service dept tells me the computer can not find any faults. It would be nice not to always rely on the computer and just fix it according to the experience of the customer.

Gail Guggenheim

Oct 16, 2014

Mercury Sable. Good service. Helpful staff. Didn't have to wait long.

Charles Serio

Oct 15, 2014

I bought a 2013 MKX the service was good. The staff was very helpful. They made the purchase hassle free.

Emily Cushing

Oct 15, 2014

Had an wonderful experience with finding my Sonic. Tony Cacciopo was so helpful! Will definitely recommend HP Ford to anyone I know.

Bruce Hershman

Oct 14, 2014

Very helpful and efficient. Work was done without any problems.

Dan Susa

Oct 14, 2014

Always a pleasure working with Matt Price. He makes buying vehicles an easy experience without time consuming. Thank you!

Eddie Bailey

Oct 14, 2014

Service was good, timely and I didn't feel pressured to have unnecessary repairs.

Eileen Stern

Oct 14, 2014

As soon as I arrived a loaner car was ready for me. I appreciated such prompt service.

Happy car buyer

Oct 14, 2014

The staff was amazing! They went out of their way to get the exact car we wanted and, additionally, they made it so easy for us to make the purchase. We absolutely love our Escape!

Irene

Oct 14, 2014

The staff was extremely helpful. They are very knowledgeable about the cars and helped us get the best financing possible. We didn't have to go through the make believe games that other dealerships have made us go through only to give the illusion of a good deal. We are very happy with our Ford Escape. Thank You !!!

Nancy Feldstein

Oct 14, 2014

kind, courteous, prompt, competent servicewill recommend this service

Robert Peeters

Oct 14, 2014

Staff was very helpful. Unfortunately, my light module was on backorder for 2 months from Ford! At least I finally got it and it was installed in a very timely manner.

William Rosen

Oct 14, 2014

I had several things don on my car, and they all were done well. I had to bring the car back to get one of the brakes machined to eliminate a creeking sound.

Yonas

Oct 14, 2014

I like the dealer place lot of car to choose. I received great costumer service and best deal...

Jeremy Walker

Oct 13, 2014

Went in for a basic oil change, and I had a tail light bulb burned out but forgot to notify them. They changed the burned out tail light and let me know that they found a couple of punctures in one of my tires. They patched the tire and I was cleared to go. Cost to patch was cheaper than dinner and it was great they could save me some money! I feel like most service places or dealerships would say "Oh you will need to replace the tire completely...tough breaks!" so a customer would have to buy a tire from them, but not Highland Park. Also, just the fact that they were actually looking at my vehicle and trouble-shooting...not just changing the oil and getting me out the door. Great job, guys!