Hiley Subaru of Fort Worth reviews

NewSubaraOwners

Jan 22, 2016

We had purchased a 2016 Subaru Legacy. Trey was very friendly and made us feel comfortable. There were no hard sell or pressure tactics as are typical with some car dealers. We found that very refreshing. He also was knowledgeable about every aspect of the car and he was very patient with us with all our questions. He was prompt in returning our phone calls as well as E-mails. Almost felt as if we were friends by the end of purchase. Everything went smoothly. He told us if we have any questions or concerns in the future we can call him. We feel confident he will stand by his word. We highly recommend buying a car with Trey at Subaru.

LovemySubaru

Jan 5, 2016

Recently we purchased a 2016 Subaru Forester from Trey Moss at Hiley Subaru. It was the seventh time we have purchased a new vehicle, and this was the most hassle-free, straight-forward car buying experience we have ever had. Trey was very knowledgeable on all details and was very patient when answering our many questions. The Forester is a great vehicle!Kathy

Lethena

Oct 12, 2015

Bought a used car from here a month and a half ago. Had to have a part replaced, they ordered it, and sent it to us (we are 3 hours away from them). Seems great, right, but the sent it with insufficient postage and no return address so it couldn't have been even sent back to them that it was insufficient postage. So we had to pay just to get the part they promised us. As this came up my husband called the Subaru manager, was told that he was not in and if he would like to leave a voicemail, which he did. Stating very clearly that there were some issues going on with the sale and being sent a part COD. Left name and phone number....that was a week ago....still no return call. Will not be returning......There's enough Subi dealers around DFW that I am sure would take better care of their customers.

Stephanadler

Oct 9, 2015

Dave is an excellent service manager and always ensures the job is done right. Prices are comparable to other well trusted local shops and I know I am having someone who knows the intricacies of the subaru engine do the work. Most dealerships are stealerships but this one is not. No pushy overpriced services and they are friendly to do it yourselfers. The parts guy Tommy is top notch as well. He's always friendly and willing to help with odds and ends.I bought my car here and will continue to have it serviced here.

lemmon77

Sep 9, 2015

I would like to write a long review on how great of an experience my wife and I had at Hiley Subaru but I'm sure that most people won't want to read a long drawn out thesis about our experience. Long story, short...We had a wonderful car buying experience there. My wife, who did not know much about Subaru before going, was sold on the cars and how well we were treated. Trey Moss was very friendly and patient as we went back and forth test driving cars and explaining the differences. He understood that this was a big purchase and was very understanding that we didn't want to jump into any car. We wanted to make sure it was the right one for us and probably test drove 5-6 cars in one day at Hiley. Jeff, the sales manager, was very friendly. He came out and talked to us and addresses all of our concerns. The only thing that took us so long at the dealer, was trying to decide between the Forester and the Outback. They gave us a great price on the Forester and a more than fair offer on our trade without us having to haggle too much. If you are looking for a Subaru then do yourself a favor. Go to Hiley and ask for Trey Moss. I would send my mom to buy a car from that guy.

Prof B

Aug 4, 2015

Based on positive reviews here and on Yelp, I contacted Trey Moss to test drive the Legacy and Forester. He proved a responsive, knowledgeable, and personable salesman. He was accommodating (I went back a couple of times before ordering a '16 Forester) but never pushy, and (mercifully) never pulled the squirrelly numbers game that many other dealers do (Mac Churchill, I'm looking at you). This was an easy, no pressure transaction, and I'm happy with the car so far. I would buy another car from him, or recommend him to a friend/family member with no hesitation.The dealership itself is a bit of a mess--busted and mismatched furniture, computers so outdated they work intermittently and slowly, sales floor and offices are crowded, etc. I've not worked with the service department yet--they don't get particularly high marks below, so I may be looking elsewhere for that. So, I'd say 5 stars for Trey, about 2 1/2 for the dealership's facility, and a big ? for the service department.

tomhanks

Jun 21, 2015

Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the caps left OFF the radiator overflow and windshield washer reservoirs. Neither were topped off by the way. For the icing on the cake they left a nice greasy handprint on the headliner from when they placed the service sticker on the windshield with incorrect mileage for my next oil change.

Subi69

May 27, 2015

Had an amazing experience with Matt, and Trey. These two guys know what they are talking about when it comes to Subis. They will work with you to work out a great deal. Best car dealership for subarus in the metroplex.

Yota

May 5, 2015

This is the worst place to service a Subaru in DFW. I was having an electrical problem with my new Legacy. I took it to Hiley Subaru to have it checked out. The service adviser was friendly and addressed my concerns to the mechanic. The "lead mechanic" told me everything was normal and there is nothing they could do to fix it, so live with it! After researching forums online, other owners told me it is not normal and to try another dealership. I then went to Sewell Subaru of Dallas where they took me seriously and found a TSB for my issue. The service department at Hiley Subaru is lazy, incompetent, and rude beyond belief. I will never return to this dealership and will happily drive further for a better customer experience!

Justind22

Apr 23, 2015

Our salesman Egger was great. We got exactly what we wanted for the most reasonable price. We also went to a dealership in Dallas to give them a fair shot, and they did not meet expectations.

szqtexas

Dec 20, 2014

Drew Dreyspring at Hilley Subaro Rocks! I was super impressed with his professionalism and knowledge with the quality, safety, and durability of the Subaro family of vehicles! I love my Forrester! I am very picky and perfectly satisfied with my car buying experience at Hilley Subaro in Fort Worth, Texas. Thank you Drew for understanding my questions and accommodating and educating me on my new Subaro Forrester!Sincerely Susie T.

gmelissahome

Dec 3, 2014

I just bought a new Subaru Legacy from Trey Moss. It was the easiest car buying experience I have ever had. After finding the one I wanted in their inventory, I sent an email and Trey responded the same day. I emailed him about the availability of the car (they sell quickly) and the price since I was looking for something comparable to USAA pricing. He sent me a quote that was in line with what I expected. A few days later, I went out to the dealership, drove the car, and took it home two hours later. It was great! Trey was very friendly and answered all of my questions. John in the finance group also got me through the paperwork as quickly as he could. I would definitely buy from these guys again!

eisirk

Nov 20, 2014

The first time I spoke with this salesman on negotiating a price, he asked assertively why I wouldn't take his first offer because its better than the price where I am from and I simply said I wanted it lower. I declined at first because I felt pressured but later on decided to buy from him when he called me back and was able to get an approved lower price. Later on, I was told that there was a key with lock buttons that belonged to me and it is on its way to me in the mail. When I did receive it, I explained that the key was straight edged which would not fit in my car. He wasn't sure about why it was like that and asked for me to mail it back.About two months later of no updates, I called him and He told me the key was made like that by the manufacturer and that he will send it back to me. He collected my VIN information so the key is programmed and all I needed to do was get the shipped car key cut like my car key at my local dealership.Upon doing that, I realized that the buttons on my key didn't work, so I called him about it and he told me I would need to have it programmed here locally. I would have to pay for the programming and mail the receipt to get reimbursed for the fee and shipping by Hiley. I expressed my frustrations with him and he apologized for it all, but it didn't seem genuine. He told me when I pass by in fort worth I can get my car detailed or receive freebies.After a few days that I have mail expressed the key receipt, I call him to see if it was received and he said he is sick. After a week of mailing it, I'm told the reimbursement is on the way. Two weeks later, I check up with him on when exactly should I receive it and he doesn't know. So I call the accounting department and was told that it was sent three days ago and that the reimbursement amount was only the fee, not the shipping included.Finally I talked with the manager to tell him this issue and expressed my frustrating experience with the salesman. He was able to have my reimbursement for the shipping mailed to me, however he did not addressed or followed up with my concerns with Drew. In conclusion, I do not recommend this dealership due to not feeling like a valued customer after having bought my car. I would have been better off buying from my local dealership from friendly, charismatic salesmen than the Hiley Dealership regardless of price.

ABDFW

Jun 27, 2014

My wife and I had a terrible experience here. The Young salesmen were very rude and condescending despite having less knowledge about their new product than I had. After a grueling process of proving ourselves financially to a teenager (For a Subaru, really?) they "allowed" us to test drive the car, which they later brought up as a bargaining chip later on, which is the funniest/saddest thing a dealer has ever tried to use as leverage in a negotiation with me. Once they finally/reluctantly agreed to honor a price they put on the table earlier in the negotiation that we agreed to, we put our names on the car and came back to the dealer the next morning to purchase. (Bare in mind: we left the dealer the night before as they were turning the lights off) When we woke up the next morning (before opening) the salesman texted us to "come pick up our brand new car!" So we made the long drive out to the dealer to be told the car had been sold after we left, the night before, by the manager, despite our names being on it. We were understandably frustrated. Their fix was to find another one at another dealer. They frantically searched to find one, and did, in Dallas. A new manager (the one that had sold the car would not show his face and hid whenever I looked over) flew into the room with paperwork on the other car and pressured us to sign. When I wouldn't sign anything without seeing the car, he told us to be happy and trust them. The other car was the exact same, minus color, and was $1500 more. I told him I wanted the same price and to see the car. He raised his voice at me that I was ridiculous for thinking that was possible and left the room. In the mean time, I called the other dealer to discover that car was sold two days prior and NOT TO SIGN ANYTHING. The other dealer seemed to know good and well the capabilities of these crooks. I gave them one more shot by asking them to honor the USAA price on another vehicle on the lot that was a little nicer. The manager proclaimed "I can't even buy that car for that price!" Well, then don't advertise guaranteed USAA pricing.. We promptly left and received above and beyond service from Subaru of Wichita. Scott is the man.

techkidwiz

Mar 14, 2014

Finally, I figured it couldn't hurt to get a quote, so I contacted Eric Jacobson Right from the start I was impressed with the way that Eric Jacobson laid out all the numbers for me. As I mentioned, I had already done a lot of research, so I knew that Eric Jacobson was putting everything on the table in a way that no local dealership had done for me. The deal he offered was excellent, far better than anything I could get locally. Still though, It is saying a lot to say that Eric Jacobson made me feel comfortable enough to overcome those fears about buying out-of-town for the first time. Now, with the process over and done with, and a beautiful NEW 2014 Subaru Brz Limited Automatic sitting in my driveway, I can say that it might not be the fastest way to buy a car, but if you can wait for delivery, then this is absolutely the way to go! Not only was the car-buying process smooth and easy, and the deal unbeatable, but having my car delivered from Houston ,Texas to Silsbee,Texas where I work (M-F 8-5 ) was icing on the cake.He drove 6Hrs+ and 400Miles from Fort,Worth to bring my new car at my job. I will definitely recommend Eric Jacobson to any of my friends or family who are even thinking about buying a Subaru!I waited almost a year to buy a Subaru BRZ because, 1) the dealerships in my area were not willing to deal on price, (many wanting MSRP+$2000 or more), and, 2) I dreaded the whole car-buying process of dealing with salespeople, sales managers, finance departments, etc. Fortunately, during this time I did a lot of research on the ft86club forums and through these forums learned of Hiley Subaru in Fort Worth, TexasFantastic dealership. Eric Jacobson is very straight forward and provides a completely different dealership experience. He gave me a price that was truly unbelievable right off the bat and worked with me every step of the way through the process. He has definitely gone above and beyond what I could have ever expected. This guy even replies to texts in the middle of the night. Detail oriented and checks in to see that everything is going good. If you want a BRZ, Eric Jacobson is your guy. Chris Devero also very friendly and just as helpful as Eric Jacobson . Absolutely no trouble, paperwork was simple. Finally, this dealership does not pressure you at all for extras. They'll inform you about it, but they never push the sale which makes the experience so much more comfortable.Eric Jacobson Sales Consultant EJacobsonathileygm.com (817) 632-8800

jesslkt

Mar 8, 2014

We had a great experience buying a new car at Hiley Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He made buying a new car a fun, positive experience! We would definitely recommend Hiley Subaru and Trey Moss to our friend and family...or anyone looking to buy a new car!

65pepsi

Feb 5, 2014

Outstanding customer service experience from initial web contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my wife, instead of focusing solely on my concerns. Their level of product knowledge answered all of our questions.Trey & Eric found the exact Forester to meet our stated needs, even though they had to trade with another dealer. Gary was helpful in appraising our trade so we could make the deal work.I've purchased Audi's, Corvettes & Infiniti's and I rate this as my most professional buying experience.

schalmers

Nov 19, 2013

We purchased a new 2014 Subaru Crosstrek on Saturday. We are so impressed with the quality and value of our new vehicle and we look forward to driving it for many years. Our salesman, Trey Moss, was great! He thoroughly answered all of our questions to make sure we purchased the best model for our needs. If you need a new car go see the folks at Hiley and ask for Trey! You won't be disappointed!

Hileysubarutheliar

Oct 2, 2013

I came to Hiely Subaru on 3535 W Loop 820 SFort Worth,TX76116to buy a preowned vehicle.They were super slow and very un-organized services. Each of their employees gave me different answers for almost every question....I was told that the car was well inspected with 10000000 point inspection, but the battery died on the way home. Not only that, the day after, one of the AC fans wasn't working, and it cost $300+ to replace it. I called the Hiley used car manager and asked him if there was anything he can do to help. He said "there is nothing we can do...."Furthermore, the starter died 1-2 months after. They seem to sell broken used cars. I know I was supposed to inspect the car before purchasing, but I didn't because I live 200 miles away from them and they require a nonrefundable deposit before I come over. Also, I would be more confident with the big dealership like this one, but I was dead wrong.I definitely stay AWAY from this dealership as much as possible. I would NOT recommend this dealership to anyone.

anthonygomez

Sep 29, 2013

This was very nearly the best auto purchase I have ever made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierra 1500 that I found via Cars.com. I live almost 200 miles from the dealership and wanted the deal taken care of before I made the drive up to take delivery of the vehicle. Trey answered all of my questions, test drove the truck for me, sent me pictures and worked with me to get my financing in order. Great job! I told Trey we would be traveling with my 2 year old son and didn't want to be sitting at Hiley Subaru for 4 hours with a baby and then have to drive 3 hours home. We got to Fort Worth at about 2 pm saw the vehicle and test drove it. It was exactly as Trey had described it. He then introduced us to Marc in finance, we were in and out of finance in 10 minutes! The truck went back into make ready and we were told we would be on our way home in 15-20 minutes. It is now 2:45 pm, amazing! Well, 2 hours later, still no truck. I was told make ready hadn't even started on it I spoke with the Customer Service manager Mr. Droke, who immediately tried to help. He had the porters stop what they were doing and brought the truck up for us to be on our way, some what clean? As we were leaving Mr. Olson the make ready manager came out to apologize and correct the situation, by now it was almost 6pm and I had a very upset wife and 2 yr old. So close to a perfect car buying experience, could have been in and out in under an hour if not for make ready. This why I rated it "OK". Trey was awesome to work with though. Great job Trey!

SusanShaw

Aug 20, 2013

We were looking to replace 2 vehicles for our business. We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got out of the car by the salesman hovering waiting for your vehicle to stop! At Hiley, we had the opportunity to park, get out and look around a bit before we went inside where we were warmly greeted and welcomed to Hiley. We felt very comfortable there and had a wonderful buying experience! We ended up very satisfied with the 2 vehicles we got that day! Happy salesman, happy customer!

jainfamily27

Jun 27, 2013

Overall buying experience was very positive.Manager Mr. Gary Ogden was very honest and was not just trying to push the deal.He even went an extra mile to help us get the car we wnated. He even contacted the previous owner of the car toget us the second key.A very positive experience. I recommend this dealership.

nobody811

May 12, 2012

I went in on a saturday to get my oil changed on my subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy with the car but Hiley Subaru not so much. Having been to other subaru dealerships in the DFW area I can honestly say that this one cares the least about customers. It may be a customer volume issue. I don't know. Their Service Center office is a cluttered mess and I have never been greeted. This is not what I would expect out of a subaru dealership. So today I go in for an oil change. Once again not greeted. I found the "service advisor" tucked away in the back office. It didn't take long for the oil change which was good. I paid and walked to my car. It was parked outside on the ramp to the surface bay entrance. I was told that my keys were in it. OK. I walk up to the car and the window is rolled down. IT WAS RAINING OUTSIDE. They didn't receive the car with the windo rolled down so why did they return it with it rolled down when it was raining outside. Also, my keys were not in the car like they said. Once they found my keys I started it and put the car in Reverse. I heard a loud "clunk". This happens when the E-brake is not engaged and the car is parked on incline where there is extra stress on the CVT transmission. I proceded to explain to them what they had done and the tech(David) and Lindi just stand there with blank looks on their face. They proceeded to tell me that they never apply the parking brake because it is an automatic transmission. I asked if they have ever driven the car before and they said yes. The lack of care taken by this service department is appalling. I have very little confidence that the people working there(service AND sales) know anything about subaru vehicles. These are fundamental elements of the car. Electronic park and CVT. I asked to talk to the service manager and he was not working today. In my mind a trained subaru technician should know more about the care that should be taken with the car than I do. I would expect this from a Jiffy Lube but not a subaru service center.

valechuga

Aug 15, 2011

I came in for an annoying airbag light that would turn on & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the repair to get the light to turn off without guarantee. I opted to let the light do it's own thing and not spend the money chasing something that may not be fixed. I appreciate the fact that they didn't take advantage of me & were honest! They have Renee my respect and will be my dealership/service Dept from now on! Thank you.

Wamoseley

Jul 23, 2011

Jeff was very professional. He was not pushy or aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma.

capyn05

Jul 13, 2011

Kudos to Trey...sweet customer service bro! Treated so well that I am going to hook up the subaru gang with the best bbq in texas...bon appetit!

wendyy

Jul 11, 2011

I think that this dealership is still suffering "growing pain", which I can understand due to it's newness. I have had a good experience because Paul has repeatedly taken the time and interest to answer my questions and my concerns. I'm not sure that my experience would have been so positive had it not been for him. I recently took my car in for it's first oil change, and never talked to any of the service people-just the cashier. I'm hoping that, as the dealership progresses, these instances will be less frequent.

Jgarner2361

Jul 7, 2011

In the beginning I explained that my situation was different and a little difficult but I explained to Jeff exactly how I needed to make a deal. He was very nice, we spent time driving cars, but ALOT more time sitting and waiting for the finance manager to send us a purchase price. The finance manager was very rude and unfriendly, he didnt even act like he saw us much less cared about us and a very importatnt decision of purchasing a car. When an offer finally came across the table I felt very pressured to buy, and Jeff made a statement that he had spent alot of time with us, and he usually did a car deal within 2 hours. made us feel guilty for spending time looking for the right car. We did not sign at the time but took the vehicle home for the weekend. After refiguring the deal, we realized there had been $387.00 hidden in the deal in their favor. I questioned Jeff about it, he said it was charges that all dealerships charged, but never gave a direct answer. I told him I would like to see if there was another vehicle that would work in my situation. When we showed up at the dealership, Jeff walked up handed us the keys to our trade in and was not nice at all. In my opinion, a sales associate should build relationships and plant seeds. We might not couldve come up with a deal, but I would have definately recommended this dealership and Jeff to other people. Not now, I will highly encourage people to go to another dealership to keep from being disrespected and pressured into a sale, along with hidden money that wasnt showing on the purchase agreement. My situation was a difficult deal to make for the dealership, but being treated bad because we didnt want the deal that was offered was not a good way to walk out of Hiley Subaru GMC on 820 in Fort Worth Texas.

BTaylor97

Jul 7, 2011

We had some questions and concerns over the difference in figures from the sales office to the finance office. however, working with Trey Tristan, Jon Clark and Trey McGee our questions were cleared up and our conerns were resolved so that we left hiley Subaru as very happy and 100% satisfied customers. I feel taht the goal of these three men is to have 100% satisfied customers and they accomplished that in me.

wlblakeshaw

Jul 5, 2011

Speaking strictly on the sales/dealer experience, ours at Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman Paul know that we were still in the early stages of the buying process. Paul didn't try to pressure us into buying anything and gave us enough info to help make our eventual decision. The dealership had very limited inventory (due to the tsunami in Japan they said), so we test drove one of the few Outbacks they had. Early the next week, Paul called to let us know a few more Outbacks came in and they had an offer of $500 below invoice. We decided to go back and test drive one of the new ones. Again, Paul didn't try to pressure us or try to sell us anything we didn't want. We liked one of the two new Outbacks they had and we decided to take it. They worked with us on our trade in and we came to a mutual agreement on the price and we drove away in our new Outback shortly thereafter. We never felt like our arms were being twisted and both me and my wife felt comfortable the whole time. I would recommend this dealership (hopefully they can get their inventory levels up soon).

Gary_C

Jun 24, 2011

Got there early morning and was greeted before 7:00 AM. Shuttle car took me to work and came back to get me about 4 hours later.

haygon

Jun 21, 2011

My wife and I scheduled an appointment for the recall on the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. Megan showed us to the waiting area and offered us drinks while we waited. The dealership is clean and it was obvious that there was a sense of pride in their environment. Everyone we met was cordial including a brief conversation with Jackson Douglas concerning some used trucks on your lot. All in all it was a great experience and we will return again for other service and vehicle repair related issues, as well as, used truck shopping when we're ready. Thank you for a very refreshing experience...not your typical dealership approach.Rey & Sheila Gonzales817-293-3217

Mereledge

Jun 8, 2011

Both salesmen were very helpful, friendly, and honest. This was my first car buying experience and I was very scared of being cheated or lied to. At this dealer, I was pleasantly surprised and extremely happy with my new car! Thank you!

cpat181

Jun 3, 2011

Needed oil change and inspection sticker. Had a coupon from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engine check at no charge, and got my inspection sticker too, and the car was cleaned inside and out. Better, cheaper, faster and more professional service than from a quick-change oil place. This dealership is great. The employees remember me and it's painless to get serviced at this dealership. Highly recommend Hiley!

MavsFan57

May 27, 2011

I was very pleased with my recent experience w/Hiley Subaru.My service work (60,000mi) was done on time, the price was what I expected,and has completely met my expectations for quality. This is my 3rd Subaru ('92,'97,'02), and I'll probably never drive anything else.I consider Subaruone of the best engineered, highest quality cars on the market today. I expectthe dealership where I have it serviced to be the same caliber quality. Sadly, my last couple of dealership visits before coming to Hiley did not meet these expectations.I'm VERY glad that we now have a Subaru on the West Side of Fort Worth (it's about time!), who is dedicated to quality customer service, and to caring for our belovedSubarus with expert service. Thank you Hiley, Mark L. Sanders

msukraw

May 26, 2011

They were very friendly and patient with my lack of knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. They were also very good about answering all of my questions as I came up with them - even as I was about to pull off the lot! They were wonderful!

bsours

May 12, 2011

Great service for first time customer. Did what I asked for, showed me prices on recommended work and allow me to choose what I wanted done. Will bring the car back next time service is needed. Also will give them first shot at replacement when we are ready for a new one.

Rebel923

May 7, 2011

I have been researching a new vehicle for the past year. Been reading Consumer Reports ,Consumer Digest and talking with people about there vehicle. I had narrowed it down to 4 vehicles. The chevy equinox ,Honda CRV, Toyota Rave, Subaru Outback. I went to a lot of Dealerships and drove a lot of cars. The Subaru was the best vehicle for the money. I really enjoy driving it. The first week i had it i took it on a 3000 mile road trip,it was great. I really had a great experience at Hiley Dealership. I started the process on the Internet and not once did they try and pressure me . I told them what i wanted ,they gave me a great price on my Truck ,there was no back and forth back and forth. They actually had to find my car(the one with the options that i wanted). I feel i was dealt with Honesty and no game playing. John Cantu and, Paul Ackel have been extremely helpful setting everything up and making sure i had enjoyable experience. I will recommend your dealership to my friends And family.Janet White

Kris.Credeur

Apr 29, 2011

I came in a couple of months ago (during a really cold winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do to get my car covered. Less than a week later, I received a call Subaru was expanding the recall to cover all states. The guys were incredibly fast getting me squared away. At the time, I spoke with Rick about some scheduled maintenance that needed to be performed. Fast forward to this week. I brought in my 2004 WRX for a timing belt, an AC recharge, and to have a couple of other things looked at. The price was more than fair, and my car was ready the same day I dropped it off. Top notch group of folks, I highly recommend their service department.

georgepepper

Mar 8, 2011

I came to the dealership planning to buy either a Forester or an Outback purely on the basis of Consumer Reports' ratings for both, even though one does not see many Subarus in Texas. The staff was very courteous, friendly and knowledgeable, and the pricing was reasonable. I opted for the Outback and love it. A friend told me that their service department is excellent; after only 1000 miles, I have yet to use it.Because I plan to use the Outback on a ranch I onitted a lot of the bells and whistles, but my wife just loves the puddle lights - and the way it drives!

kliley

Jan 26, 2011

Paul was very helpful with our new car search. It was a long day- only because we wanted to test drive 3 different cars to make sure we made the right decision. He was very attentive the entire time. They offered us a great price on our trade-in and we also got the 2011 Outback for less than sticker. Our experience with Hiley was great!

Bchura

Jan 25, 2011

Paul was knowledgeable of the 2011 WRX, took his time showing me all of the accessories, basically showed me everything I needed to know. They got me in and out quickly with no BS. It was a good car buying experiance. The Showroom was neat and had some SPT items there for sale.(Got it under List)Bob C