Hines Park Lincoln reviews

Kathleen Joseph

Apr 8, 2016

Very friendly service people. Very clean service area

Deborah Collins

Apr 7, 2016

I have driven Fords my entire life and have taken my vehicle(s) Hines for everything. Great people and fast service.

Arleen Cotner

Apr 6, 2016

I enjoy going there, you have good chairs, I get to watch t.v., look at the new cars and have a drink.The hour it takes, I get to relax and enjoy it. Not a bad deal!!

Nina Jaffray

Apr 6, 2016

Quick and easy. Pleasant staff. Clean environment. Fair pricing.

Edmund Gurney

Apr 5, 2016

I have had great experiences since 2005 with Sales and Service. Love the new dealership

Gerald Hawkins

Apr 5, 2016

I CAME IN WITH A NAIL ON THE INSIDE WALL AND THREAD SEPARATION ON THE LEFT REAR TIRE WHICH WAS CAUSING A VIDRATION THRU OUT THE VAN .THEY ORDER TWO NEW TIRES AND KEEPED THE VAN OVER NIGHT AS THE TIRES WOULDN'T BE IN TILL THE NEXT DAY AND GAVE ME A RIDE HOME. WHEN THE VAN WAS DONE THE NEXT DAY THEY CALLED ME AND CAME AND PICKED ME UP SO I COULD GET MY VAN AND PAY FOR THE TIRES THANK YOU

Likitia Balogun

Apr 5, 2016

I had my start button changed. Carson was excellent as well as everyone else I had contact with!

David Nelson

Mar 31, 2016

Dealership was clean and neat.... They did a good job in servicing the brakes.

Michael Kelly

Mar 29, 2016

great service, but I made the apt over a month earlier and the Modem recall part was not available, so I will have to return again when the part arrives for that service.

T Dooley

Mar 25, 2016

Always very attentive, welcoming service area, great waiting area and if needed shuttle service. Thank you

Phillip Galicki

Mar 23, 2016

2015 Lincoln, brought in in for oil change and tire rotation. The service was excellent and the vehicle was finished in 1.5 hours. The staff was welcoming and helpful and pleasant.

David Anderson

Mar 22, 2016

My vehicle was properly repaired and returned in a timely manner.

Diane Hickox

Mar 22, 2016

Hines Park Lincoln Always does their best to provide excellent service on any vehicle that we bring in. Service advisers are always friendly and helpful. Never have we been taken advantage of or felt like our experience was a negative one. We even take our non lincoln vehicles to them for repair.

Beverly Giuliani

Mar 21, 2016

Very good experience. Everyone is always very friendly

D. M.

Mar 21, 2016

Canton Quick Lane was just that! They got my Tires swapped out and Load balanced just in time for Snow storm prove out. The New Conti DWS 06 all season tires are very good in snow.

Gail Jaska

Mar 21, 2016

Came in on a recent Saturday to have screw removed from rear tire ---had been losing air. Excellent fast service. Now, leased new 2016 Lincoln MKZ on Monday, 2/29/16 handled through Sharron Gaslin. Every aspect of this went well!! Been coming to Hine Pk for many years.

Jean Schubert

Mar 21, 2016

No surprises and when you are getting routine maintenance that is the best thing you can get.

John Dalessandro

Mar 21, 2016

I would like to Thank Zac the service person he was very helpful for having my car delved to my home.

Lynn Rogers

Mar 21, 2016

I bought a 2010 Ford Edge. Love the color (pearly white). Interior is very nice. Nice heated leather seats. I like the navigation, stereo and sync. Loaded. Couldn't be happier. Reasonably priced and the car was in great shape. Looks almost new. I enjoyed working with Charlie to get my new used car.

Mark Gallo

Mar 21, 2016

The Salespeople and the Technicians are the best around.I've been coming to Hines Park for several years and because of the care, concern and professionalism of it's people Hines Park is the best dealership I've ever been to.

Mark Knisely

Mar 21, 2016

your quick lane on canton center is amazing. all your employees are kind and truthful. i have never came away with the typical " cheated " feeling. a place I trust. work quality is suberb

Mark Ziewacz

Mar 21, 2016

Quick in and quick out, quality work! The team there is efficient, they communicate well and do quality work.

Mike Workman

Mar 21, 2016

I spoke to Mike Caputo who in turn set me up with service. He took care of me with a rental as well. The problem was taken care of and I'm a happy camper. Mike Workman

Philip Youtsey

Mar 21, 2016

My salesman, Greg Kratch made the process painless as he picked up the vehicle and dropped it off when it was completed.

Donna Campbell

Mar 18, 2016

Exceptional service. Carson was wonderful to deal with. Thanks

Mark S

Feb 25, 2016

Great dealership with an outstanding service department. The MKX was completed on time with an oil change and complete service check. No complaints after coming there for years with many vehicles. Thanks for the great sales, finance and service departments.

Diane Gladstone

Feb 20, 2016

they did a good job. Just what they said they would do.

Howard Weingarden

Feb 20, 2016

Received wonderful service on our MKT. The service representative advised us of the necessary work and what was warranty or not. We were continuously updated on the status. The hot chocolate was delicious and the wait very comfortable.

James Younk

Feb 20, 2016

Great service and service advisers. Keep up the good work.

Ronald Smolinski

Feb 19, 2016

Everyone at the dealership was very helpful. If you need service or required maintenance, very comfortable area to relax in.

Joseph Sheridan

Feb 17, 2016

Greg Kroetsch is one of the most knowledgeable and best sales person Ive ever had the pleasure of dealing with.

Richard Junkin

Feb 17, 2016

In short terms; great and timely service; knowledgeable and personable staff and; quality products at a reasonable price.

Paolo Palazzolo

Feb 14, 2016

We love everything about our mkz! The look, performance, and overall options on the car.Hines Park goes above and beyond our expections in a dealership. Jeff Blessing is the best! Thank you all for what you do!

David Maaske

Feb 10, 2016

I didn't realize I would have to wait so long otherwise I would have requested a ride home.Surprized the battery I bought could not hold charge and it was an inconvenience for us whenwe had to use the car and have it charged each time.

Gloria Laiklam

Feb 10, 2016

your staff, service all are and always have been friendly and helpful in every ways. I always enjoy going there

David Neil

Feb 6, 2016

great service as always. We have leased our last three cars from this dealership and feel they do a very good job. We love our car and the service is wonderful.

Steven Blair

Feb 6, 2016

They did an awesome job fixing my MKZ and even washed the car when they were finished!!

Mark Petrosky

Feb 5, 2016

i brought my first Lincoln (MKZ) into the dealership for its first maintenance appointment. I was very impressed from the email reminder all the way through the reception at the dealership and the speed in which they finished the job. i could not be more pleased.

Michael Szalay

Feb 5, 2016

I was very pleased with the service, friendly and helpful

Carol Bonamici

Feb 3, 2016

I was at the Dealership to have my 5,000 mile check-up. I have been using Hines Park Lincoln since 1999 after I retired from Ford. I have been very pleased with my dealer and my service.

Ross Read

Feb 3, 2016

Brought my 2013 MKZ in for an oil change and a door latch recall......as always the staff and customer service employees are always friendly and helpful......I was there fro about three and half hours a little longer than I expected to be there......took to long in my opinion but I still enjoy walking into the dealership just a top notch environment.

Sharon Halleran

Feb 2, 2016

Great dealership and have always had wonderful experiences

Daniel Swanson

Feb 1, 2016

A professional service technician immediately greeted me and handled my order. The work was done in half the projected time. The waiting facility at the dealership is pleasant.

Deborah Vitale

Feb 1, 2016

As always, great service. Prompt greeting, service completed in time promised, etc.

Edgar Dorrington

Feb 1, 2016

Everything was handled well. Positive experience ........................................

Frederick Magaldi

Feb 1, 2016

Had a rattle in the instrument panel, Bob Brant was the service person that helped me when I called for an appointment and required a loaner while my vehicle was in for repair, the whole process was quite smooth and I was on my way in a matter of minutes. When the vehicle was ready for pickup everything went as expected and I was on my way again in a shot time. So far no rattles...

Kurt LeMerise

Feb 1, 2016

The staff is fair, friendly and thorough. My family and I have been coming to Quicklane for many years. They make you feel like family.

Salvatore Cavallaro

Feb 1, 2016

Oil change took longer that estimated but the price was right.

Diane Kasper

Jan 31, 2016

I had regular maintenance on my SUV and found the service timely, and friendly. I also enjoyed the comfortable surroundings with TV and refreshments, which helps with the waiting process.

Harold Wendelken

Jan 29, 2016

Sales was perfect -- service much less good. Car that I purchased was on the dealer lot since April, 2015. When I picked up the car, it had a defective Battery. Next morning, car would not start. I called the dealership and the salesman picked up the car (jump started it) and had service inspect for defects. Service charged the battery and gave the car back. Next time I drove the car, same thing happened - car would not start. I called the dealer and they again picked up the car, and service replaced the defective battery with a new one, and now the car works properly. Also, the car was sold with old software - an upgrade was released in December and the service department required me to upgrade in January after the car was sold to me on January 4, 2016.

Jacquelyn Pajas

Jan 29, 2016

In and out in a timely manner as usual. Work done is great, 2012 MKZ runs great. Staff is also helpful and gracious.

Barry Jones

Jan 28, 2016

my issues were diagnosed correcty. It was taken care of promptly. THE staff was very knowledgeable.

Galante Ignatius

Jan 28, 2016

GOOD STAFF NO DECAF COFFE OR DOUGHNUTS NO ROLLS LIKE THE MAIN SHOWROOM

Deanna Doyle

Jan 27, 2016

I had my 2015 MKC in for routine maintenance. I easily set up my appointment online and my car was finished quickly. Chris in service was great, as always.

Jon Halverson

Jan 27, 2016

The job was done well and the steering/suspension feels like new.

Michael Slupski

Jan 27, 2016

The people at the dealership are very friendly and helpful. I would definitely tell my friends and family about the great service I have received.

Mike Hodyas

Jan 27, 2016

The service advisers at Quick Lane are very knowledgeable & professional. My vehicle is always done when promised & I do not have any complaints. It would be nice if the Quick Lane would extend their business hours later in the evenings and on Sunday to make it more convenient for service.

Martha Towler

Jan 26, 2016

Everything was done very well??very helpful and professional service department??that's why this is my second Lincoln from Hines Park?..have recommended to others who have also bought from HP??.

Richard Pierzynski

Jan 26, 2016

Everything was excellent about my recent visit for servicing the 2010 Focus.

Joel Schembri

Jan 25, 2016

Hines Park did an excellent job from start to finish!

John Lavine

Jan 25, 2016

My Service trip was pleasant, and not a chore. Coffee was good and hot. Took a test drive during my short wait and did some shopping

Kevin Anderson

Jan 25, 2016

We thoroughly enjoyed our experience with your dealership. Our dealer, Tom Gackle, was very nice to work with. At no point did we feel pressured or rushed. We saw the vehicle that we were interested in on-line, and when we talked to Tom, he knew exactly which one and proceeded to help us through the whole process. Although we had to wait one extra day to get the vehicle, it was worth it as your dealership found that both the brakes and tires were not up to your standards, so they were replaced with new products. We love our 2012 MKX and I have told Tom that when I am ready to purchase a vehicle for myself (MKX is for my wife), I will not hesitate to call Tom and drive the distance from our home in Southgate to do business with your dealership. Thanks again.

Lori Baker

Jan 25, 2016

Called at last minute on way home from work when wrench light went on.Was assisted right away and told to come in. I was even able to get a rental.Superb service.

Robert Sommerman

Jan 25, 2016

I had a great guy that help me out. He was very polite and helpful.

Stephan Roesch

Jan 25, 2016

First class service upon dropping off my car and getting a loaner set up in a timely manner. Pickup and drop off just as simple. Good people inside the dealership.

Steve Rowley

Jan 25, 2016

Zach Flachsmann is a great service advisor. He understands my concerns and makes proactive suggestions that save me time, money, and hassle.

Kenneth Bailey

Jan 24, 2016

Kudos to Chris and Bob in the service department for their detail to customer service. I was very happy and pleased that I have chosen Hines Park Linc to sevice my vehicle. Thanks again and keep up the good work. KB

Alice Alexander

Jan 23, 2016

Bob (service rep) was very acomodating. Was able to get my car done in a very short time.

Paul Lakatos

Jan 23, 2016

Friendly staff. Prompt service. If any issue does develop it is addressed promptly and professionally.

Anita Hinks

Jan 21, 2016

I called for service because my Ford Escape's warning light came on with message that the coolant was low. I was given an appointment for the next day. I was greeted by a very friendly Service Manager, and my car was checked in quickly. Transportation home was provided. A short time later, I received a call that my car was ready and the Courtesy Car would be by to pick me up. Everyone was very friendly and helpful. I would recommend Hines Park Lincoln to everyone.

Gary Heitman

Jan 21, 2016

Service as always was exceptional. I was greeted professionally and cordially and was kept in the loop every step of the way. Great experience!!!

Richard Pavy

Jan 21, 2016

They very help full. There services is always great and so is everyone who works for the dealer.

Stanley Pendzich

Jan 21, 2016

STAFF WAS VERY CURTIOUS AND WIILING TO ASSIST IN ANY WAY

Sharon Wooley

Jan 20, 2016

Hello,The building is lovely and the service/salesmanship I experienced was excellent. I highly recommend Hines Park Lincoln to anyone considering purchasing a new or used vehicle.Thank you very much for being such a knowledgeable and helpful staff. Your kindness and patience with my purchase will certainly bring me back to Hines Park Lincoln again.Sincerely,Sharon I. Wooley

Justine Mann

Jan 19, 2016

Very helpful. Went out of your way to see I got the help I needed

Kathleen Richards

Jan 19, 2016

Great service; new brakes, tires, oil change, etc.

Martin Rouillard

Jan 18, 2016

Great experience! Charlie Johnson was great. Straightforward and honest. Very nice facilities. We would recommend to others. Thanks you.

Ralph Gordinier

Jan 18, 2016

Very professional and friendly. I really enjoy Hines Park Lincoln employees and the overall modern atmosphere of the dealership. The only issue I have is that they did not wash or offer to wash the car before I picked it up. However, the reasons for service that I had identified were intermittent and, I believe, temperature related. As a result they could not be confirmed by the dealership and no service was actually performed.

Richard Lane

Jan 18, 2016

Enjoyed meeting and being served by new Service Representative Tim! Just had our car in for lube, oil and filter. Richard and Lorraine Lane

Ronald Lustig

Jan 18, 2016

Always done right and the best people. "....".".........................l..................................

Matthew Fischer

Jan 17, 2016

Your entire dealership is excellent. Everyone from the write-up people we see when we enter to the people in the payment area are assets to your business.

Robert Rouston

Jan 17, 2016

I was very satisfied with all the people who helped me get the 15000 mile service.

John Middlestead

Jan 16, 2016

Been coming to Hines Park since 1977. I am on my fourth MKX and am very pleased.

Patricia Harris

Jan 16, 2016

I arrived early for my appt. and was taken care of immediately. I was very happy.

Rod

Jan 16, 2016

We were very pleased with our purchase. Being seniors we have purchased a lot of cars in our years. The experience we recently had at Hines Parks was a very pleasant one. Most of this can be attributed to the wonderful salesman we worked with, B. Hessling. Mr Hessling was very attentive to our needs. he listened to our concerns and most importantly for us made the entire experience a comfortable one. He is a valuable asset to your company. The entire staff for that matter was extremely friendly and kind to us.

Bev Cioma

Jan 14, 2016

I recently had to bring in my 2015 MKZ because the "tire pressure low" warning light was on. I pulled in and the service advisor was so helpful. He agreed to test all 4 tires for slow leaks and assured me they would get that sensor light off. After a little over an hour he told me the tires checked out fine and they over inflated the tires from 30 to 36 to ensure the light would not come back on during these wintry days. The service advisor was also kind enough to pull the car inside so I did not have to walk outside to retrieve it. Of Course I also received a free car wash. Also my sales rep Steve Traynoff came over to make sure everything was ok. Kudos to my service advisor for getting this taken care of for me. Hines Park Lincoln always makes me feel like royalty.

Andrew Skelton

Jan 13, 2016

Excellent service. I have no suggestions for improvement.Thank You!

Carolyn Burslem

Jan 13, 2016

Fast, friendly, efficient service...even without an appointment. Very impressed!

Annette Pfankuch

Jan 12, 2016

Have been coming here for years, my only regret is that Mercury is no longer being made~

Donald Yaske

Jan 12, 2016

Chris and Sharon took great care of me when I had two tires go flat. They always do. Towed me in, fixed the tires and provided a loaner quickly. Hines Park is the best dealership around. I would never consider going anywhere else.

Jacquelyn Perkins

Jan 12, 2016

Scott Neufer is awesome.The staff is also great and very friendly. Best service department I've ever visited.

Joseph Durso

Jan 12, 2016

I brought it in for a lack of heat. It was fixed quickly and I was able to get back on the road.Nice job.Joseph Durso

Joy Matousek

Jan 12, 2016

My lease includes pick- up and delivery. I used that service while I test drove a2016. I like it much more than the 2013.

Robert Ceran

Jan 11, 2016

Zach Flachsman was very helpful again. Thanks again.

Jerome Ratkos

Jan 10, 2016

excellent service from everyone I interacted with.

Mike Paskievitch

Jan 10, 2016

Yes everything was great. Would come back again. Thanks.

Fred King

Jan 8, 2016

Put on Winter tires as well as checked brakes & exhaust system. Technician & staff very informative on the condition of the brakes & exhaust.

William Cole

Jan 8, 2016

A simple job-oil change-but every thing taken care of.

Bob Schwartz

Jan 7, 2016

Thanks for the great service. Car was ready as promised and I enjoyed relaxing in lounge of the dealership.

Kurt Synnestvedt

Jan 7, 2016

David O'Leary at Quick-Lane was very helpful in resolving a couple of problems I had with my MKS (including squirrel damage, and some self-inflicted damage to the front bumper), working with me over several weeks during the holidays to obtain the correct parts and completely repair the damage.

Deborah Gillette

Jan 5, 2016

This is not my first time at Hines Park, I have been coming to this dealership for 3 years. I keep coming back because this is one of the best dealerships I have ever been too. The staff are very helpful and courteous I love the fact I can take my car in early on a Saturday and not have to take tim off from work. I am usually in an out in around 30 minutes when getting the works package. They usually either email me or text me to let me know if it's time to bring my car in for maintenance. I also like that I can take my tablet in so I can read while waiting or catch up on the news on one of there TV sets. They also have complimentary drink of tea or coffee or juice and a snack. They just do a great job an make it a very nice experience to take your car in to the dealership. I have told a lot of my friends to go there when they have meantioned how they aren't happy with where they are going. Keep up the great job.

Candice Piotrowski

Jan 4, 2016

Every time we take our MKZ hybrid to the Hines Lincoln Park dealership we get excellent, fast and friendly service. We love that you have free water, coffee etc. for us too.

Larry Wolohon

Jan 4, 2016

This was for our daughter's Escape. Everything went well for the oil change. The tire needed to be repaired which they did in a timely manner.

James Galligan

Jan 3, 2016

The atmosphere at the dealersship was very hospitable and the service prompt and completed in a timely way. I am very pleased.

Gloria Bruhowzki

Jan 1, 2016

Thanks to Jeff Blessing for another great lease and answering all of my questions! Thanks to the service department everyone is always helpful and pleasant. Thank you Hines Park!

John Phillippe

Jan 1, 2016

All your staff (service and sales) have been outstanding!!!

L Robins

Dec 31, 2015

I went to the Quick Lane Canton service center on Thursday with a coupon for an oil change, but after reviewing my maintenance history with an advisor I realized I should get a tire rotation. Unfortunately I didn't print out "The Works" coupon which would have included the tire rotation at a discounted price. But, No problem! The service advisor gave me the coupon price for "The Works" package -- very pleased.Then, after returning home, I found a phone message from Quick Lane advising me that the mechanic forgot to put the wheel locks in the car, and I could come in for them Friday before 11:00 AM. I called them back explaining I couldn't get there in time and would pick the locks up Monday. They said they didn't want me to go that long without locks and offered to drive them to my house, which I accepted. This is really exceptional service and concern for the customer at its best. I've been going there every since I bought my Mariner in 2010 and have found the coupons to be of great value and the service friendly, with no attempts to push service or products on me.

Robert Brodie

Dec 31, 2015

I was in from out of town and needed an oil change before leaving for Florida, I did not think I would get in on such short notice but the service team was very welcoming and took care of our needs right away. I was very pleased with the attention and friendly service we received. thank you.

Keith Campbell

Dec 30, 2015

The service was completed timely at a fair price. I appreciate the truthful recommendations regarding other repairs for any of my vehicles.

Ruben Richardson

Dec 29, 2015

Beautiful, elegant dealership showroom. The staff is extremely professional and very nice, all of which leads to a pleasant customer experience.

Reynaldo Escote

Dec 26, 2015

Awesome service!! Quick and reliable. I don't feel pressured into anything

Shellie Simmons

Dec 26, 2015

My experience at Hines is and has been excellent. Everyone is friendly n make you feel special. Your customer service is truly appreciate. I will continue to do business with Hines n will recommend this dealership whenever I can. Thank you for the outstanding customer service

John Bettega

Dec 24, 2015

I have been coming here for years. No problems. I enjoyed the free coffee.

John Herald

Dec 24, 2015

Personnel very courteous. Quoted one hour as someone was ahead however completed in 45 minutes. Highly recommend for Ford/Lincoln or other makes.

Maureen Moag

Dec 24, 2015

They are always courtious and considerate of the car owners. Easy place to wait and will answer my questions when sometimes they are just banal. They never act as though I should know, but rather as though it was the most important question and they answer with respect. That is more important than some of life's major problems. It is always the "little things" that I notice.

Steve Frankiewicz

Dec 24, 2015

Joe in sales and Zac in service are great to deal with. They go far and beyond to help clients and treat your like family.

Matthew Kramp

Dec 23, 2015

I was in from Chicago visiting my mom and we decided to go car shopping. We ended up at Hines and had an excellent experience. I was initially looking for a used car for my daughter and due to the professional courteous manner of Charlie the salesman and Hines reputation for selling only quality used vehicles I purchased one for her and one for myself. Charlie and Tim from finance made the long distance transaction seamless and had everything ready to go when we arrived. I'm especially grateful for how they staged the cars and provided the classic big red bow for daughter surprise-class act. Charlie went the extra mile when I asked that the vehicles have license plate holders in front of car (IL law) he ordered holders specific to each vehicle Giving them a nice finished look. I'll always look here first for future car hunting.Thanks AgainMatt & Michele

Elizabeth Liskiewicz

Dec 22, 2015

Despite some minor issues which are still pending, not bad.

Gerald Roosen

Dec 22, 2015

Nothing to add always a joy to take my MKX in for an oil change and check up

Jo Ann Davis

Dec 22, 2015

The Works oil change was done in a very timely manner. Staff is very friendly.

John Liddell

Dec 22, 2015

Professional. Friendly. Top Rated. Overall a Great Staff.

Nancy Heath

Dec 22, 2015

I stopped in to make an appointment but they had time to fix my car while I was there, so I waited. It was done when promised and I was happy that I didn't have to make a return trip. The free coffee and cookies is a nice touch while you wait. Thank You!

Steven Stump

Dec 20, 2015

One of my new tires had a slow leak in it....it was handled in short order...thanks

hfbtwo

Dec 19, 2015

Chris the service advisor & Staci/Stacy (Enterprise car rentals) were very helpful and answered all of my questions. A part on my vehicle was considered a national back order and Chris was able to have my car repaired within 24 hrs. Thank you!!!

Bev

Dec 18, 2015

Chris in Hines Park service was professional, friendly and efficient!

Carol Dombrowski

Dec 18, 2015

You are always reasonable on time for repairs, and all are corteous and efficient.

Ronald Lustig

Dec 18, 2015

Your Quicklane people are the BEST and that's why my vehicles always go there for service.

David H.

Dec 16, 2015

The 2013 Lincoln MKX that I purchased is great, and the sales person (Tom Gackle) and sales manager (Marv Yager) were good to deal with. Low pressure and accommodating of reasonable requests. I felt as though they were trustworthy, respected my time, and did not employ any pressure tactics or try to sell me overpriced, unnecessary extras. I will likely deal with them again for my next purchase.

Dwan King

Dec 16, 2015

Bob (service advisor) is great, professional and friendly.

Richard Shook

Dec 15, 2015

We always have favorable things to say about Hines Park Lincoln's service. Almost never have complaints, and when we do, they're always taken care of immediately.

Salvatore Vitale

Dec 15, 2015

service was completed in a timely manner --- all personal were courteous and well informed as to the maintenance performed on my vehicle --- very satisfied.Salvatore R Vitale

Suzanne Theakston

Dec 15, 2015

Very kind staff, work completed in a timely manner and nice area to wait.

Wen-lung Chang

Dec 15, 2015

I have 2015 MKZ for a year, it is a perfect car for me to drive. Your staff is great to help out dring the service time.

Derek Turowski

Dec 14, 2015

Always friendly and willing to work with my crazy schedule. Washed my car and gave me a free loaner for the day.

James Younk

Dec 14, 2015

Keep up the good work. Great Customer service. Highly recommend Hines Park for your service needs

Debra Bates

Dec 13, 2015

THE STAFF IS VERY FRIENDLY AND PROFESSIONAL. THIS IS THE ONLY PLACE I SERVICE MY CARS.

Kenneth Mclean

Dec 13, 2015

My service appointment was very fast and and done correctly. My vehicle was also washed.

Wayne

Dec 12, 2015

Problem found and repaired in a timely manner...................................................

Bruce Menke

Dec 11, 2015

I've been a customer at Hines Park's Quick Lube facility in Canton since it opened and have used their services for everything from simple oil changes and mechanical repairs to purchases of full sets of tires. I continue to return because of the excellent service and reasonable prices. Basically, I'm a very satisfied customer and regularly recommend this facility to everyone who indicates the need for services of the type they provide.

Edward Thornhill

Dec 10, 2015

It was the usual good service and I appreciated the helpful assistance from CarsonMiddlebrook.

Ronald Merlino

Dec 10, 2015

Service was great, everyone was very friendly. It is very good that you offer to wash the vehicle, however it would be even better if you dried it as well.

Thomas Wood

Dec 10, 2015

The service is always excellent. The only thing that is missing is they do not vacuum and dry the car off after its washed. Germaine Lincoln in Bonits Springs, Florida does this every time I take my care there. Great service for the customer.

Walter Welliver

Dec 10, 2015

The service was done well and in a timely manner. That's all I have to say.

Curtis Whipple

Dec 9, 2015

I will always buy my Lincolns from Hines Park. Best service around

AJ Rosetti

Dec 7, 2015

My wife's Navigator has had the drivers side window come off the track a couple of times, the dealership has always been very helpful. I am very pleased with the service your dealership provides especially to a woman. However I would tell you the "Canton Quick Lane" you recommend to service our vehicles is completely the opposite. I do not trust them, they are always upselling unneeded repairs and will not stand behind damage done to our vehicle at there shop. I would suggest not putting your good customer service reputation on the line by recommending a poor repair shop.

Alice Alexander

Dec 7, 2015

Need a battery for my key fob, the technician got the battery and changed the it while I waited.

Eugene Malymeik

Dec 6, 2015

Staff was excellent setting up the appointment and then providing the service and following up with info to let us know what the problems were, cost and when the vehicle would be ready. Even more surprising was this vehicle was purchased at another dealership and the level of service I received at Hines Park was as if I purchased this vehicle with them. Its an inconvenience for me to bring our vehicles to them for service, but its well worth the time and distance!

Cheryl Callegari

Dec 5, 2015

I was completely satisfied with the way I was treated and the service completed.

Louis Zelenak

Dec 5, 2015

fast, efficient service at a fair price, nice waiting room also

Andrew Corej

Dec 4, 2015

when I first arrived I was told the service would takeabout 2 hours. Two hours for just an oil change and tire rotation, plus routine fluid checks. I had an appointment and was told they would try totake me sooner. They did. The entire service took less than one hour, for which I was very grateful. I forget who the service rep was, but she was very nice and did a great job of making mea happy and satisfied customer. See you when I need another service check. Thanks again.

David Comps

Dec 4, 2015

Great customer satisfaction and attention to detail. Great buying experience!!

Derrick Jordan

Dec 4, 2015

This dealership is top notch. They have gone above and beyond to make my experience a pleasant one. The service department really make sure that the customer is completely satisfied when they are being helped. I would definitely recommend Hines Park Lincoln to all of my family and friends.

Carol Brockschmidt

Dec 3, 2015

Close to home. Efficient. Friendly! Much easier than going to a traditional dealership.

Deborah Sneath

Dec 2, 2015

The employees are always so very polite and helpful!!! I never have to wait when I pull my vehicle into the drop-off area. The waiting area is always clean and stocked with fresh goods and beverages!!

Betty Anderson

Dec 1, 2015

Service was great, like always. Employees always helpful and pleasent. They seem to enjoy their jobs and try to make sure you enjoy your visit to the dealership.

Kathy Comstock

Dec 1, 2015

We dropped the car at Canton Quick lane for routine oil change. All work was completed in a timely and professional manner. We have no complaints.

Lois Janci

Dec 1, 2015

The staff at Hines has really taken the time to get to know me which helps create that trust and knowing they will do the right thing for my vehicles and me.

Mary Alloway

Dec 1, 2015

I purchased a 2009 Grand Marquis and still enjoy it very much! I have only had it serviced by Hines Park and always feel like I'm being well taken care of. there.I trust you completely. Thank you for making that trust.

Sandra Andrews

Dec 1, 2015

I have always brought my Lincoln for service at your dealership. I am usually very satisfied with your service department. There was only one time when I needed new tires because the wires were showing on the tires and no one brought this to my attention when I brought the car in for my 100,000 mile check up. Someone in service dropped the ball. Thank god my son noticed my tires and insisted I replace them.

DaveV

Nov 30, 2015

Our salesman, although new, was most courteous and helpful. If I had a question he was unable to answer he would check with another sales person or his manager to make sure my question was answered. The credit manager was excellent and made sure we understood all of the paperwork. Everyone we encountered was friendly and helpful. The facility was spotless and inviting. All in all, probably the best car buying experience we've had!We purchased a Lincoln MKZ.

GM

Nov 30, 2015

AWFUL EXPERIENCE in trying to get my car fixed. Needed to take it back a third time and they refused to provide me a loaner. Wouldn't even fix it at the dealership and was told I have to go to their other facility in Canton. Then when I wanted the dealership to fix it and not that other facility in Canton since they couldn't fix it the first 2 times since I have no confidence that the 3rd time they will fix it, was told to take it to a Chrysler dealer for the esp service since they are not Chrysler experts. WILL NEVER RECOMMEND THIS DEALER.

Jennifer Pollard

Nov 30, 2015

I purchased the Lincoln mkx and absolutely love it....thanks again for all your help... the sales team was great and excellent with my son as wellJennifer Pollard

Joel Karczewski

Nov 30, 2015

Your sales and service department is great! I will buy my next Lincoln here!

Leroy Bray

Nov 30, 2015

I had my car serviced for my trip to Florida. I liked the fact that I could supply my own parts. Replacement bulbs are very expensive through the Ford network, particularly Xenon HID bulbs. I have my cars serviced regularly there and find the service very reliable and professional.

Louis Brohl

Nov 30, 2015

I was greeted promptly and pleasantly. The facility was immaculate. The people are pleasant and attentive. My vehicle was returned to me fixed and washed...a clean machine!

Paul Herman

Nov 30, 2015

Simple oil change performed. Asked about the recommended vehicle mileage on my 2014 Taurus before I have spark plugs and coolant flush performed. Answer was around 98,000 miles. Estimated prices were given on each of the services to be performed. This was very helpful. An appointment will be made soon to have these two items taken care of.

William Estey

Nov 30, 2015

Really good service and people - I'm never disappointed.

William Roberts

Nov 30, 2015

Jeff my salesman was fantastic from start to finish. This is the second Lincoln I have purchased from Jeff Blessing. He's the reason I continue to come back.

Brian Schubert

Nov 28, 2015

No issues no surprises. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Linda Piggott

Nov 28, 2015

Always get a special treatment from your folks in the service department!!

Dennis Fago

Nov 27, 2015

The problem with my 2010 MKT was a warning that the 'cross traffic and blind side warning' was not operational. The service people had to do extensive diagnostics to find that the problem was intermittent and coming from the passenger side view mirror. After the new mirror arrived at Hines Park, it had to be painted and then installed and this required keeping the car. They arranged for me to have a rental car during this time and they did their best to make this a good situation. I really appreciate their professionalism, and since I've owned this vehicle, all maintenance has been done at Hines Park and I find them to be honest and trustworthy.

Francis Faubert

Nov 27, 2015

I brought the car in for routine maintenance and a recall. The dealership provided me with a car to use while mine was being serviced. I returned to the dealership in 2 hours, and the car was ready to go. And they washed the car! How geat is that?

Henry K.

Nov 27, 2015

Good place for service. I feel confident that service is performed by qualified technicians, vehicle inspections accurately identify potential problems, and I never get pressured into authorizing unneeded repairs. I have experienced high pressure sales tactics at other repair shops, so I have come to appreciate the honest approach of Hines Park service.

John Gelmisi

Nov 27, 2015

As always, I most pleased with the service and quality of work!

John Heddle

Nov 27, 2015

My key fob was not working properly. The service person installed new batteries and the problem was solved. If I have the same problem again I can do I fix it myself,if nessasary thanks to the service person. I believe his name was Carleton.

Michael Savage

Nov 27, 2015

The dealership does fantastic work, is very clean and updated, the team is courteous and helpful. Great Job Hines Park Team!

Ryan R.

Nov 27, 2015

Service advisor Zach F. was amazing as always. Thank your for the fast, courteous, and professional service!

Armand Ash-rafzadeh

Nov 26, 2015

Great service, great people, great dealJoe the salesman is always professional and knowledgable

Dennis Moore

Nov 26, 2015

The staff was very helpful on more than one visit to inquire about tires and compare to other places. The tires were ordered, came in when promised, and installed promptly. I would buy tires from them again.

Edward Sinnamon

Nov 26, 2015

Service was prompt and expertly completely. Washing car was a nice touch.

Gilbert Forthofer

Nov 26, 2015

The writeup person was very thorough. Immediate service when I pulled in.

Nina Jaffray

Nov 26, 2015

Quick ,easy ,helpful ,stress free , clean, friendly

Michael Hinojosa

Nov 24, 2015

I always use the Quick Lane in Canton for my oil changes and tires. Always good service.

Joseph Skaisgir

Nov 23, 2015

My service guy Zach did an amazing job with his knowledge and follow up. Your services are much appreciated!

Marguerite Raymond

Nov 23, 2015

2015 MKC - Service was excellent. Eric was very helpful. I have never had a bad experience with Hines Lincoln during the many years of dealing with them. Lynn Pleuss, with whom I have dealt for at least 30 years, is an excellent sales person who really cares about her customers.

Jeff Kilikevicius

Nov 21, 2015

The Hines Park staff went above and beyond my expectations. They by far put the customer first and listen to their needs. I live less than a mile from another Ford dealership, and would rather drive an extra 8 miles and have the customer care and courtesy that Hines delivers. Thank you again for a first class experience, I definetly feel appreciated and glad to have purchased a Ford.

Ora Anderson

Nov 21, 2015

The staff that I came into contact with on Friday 11/20 were excellent and helpful. Shannon was wonderful. I came in with a gasoline leak from the tank of my 2007 Lincoln MKX. He reassured me that they will find the problem. He was more concerned about my safety, so he asked me if I wanted to drive a another Lincoln vehicle for the weekend (a 2014 Lincoln MKX is what I selected) while the mechanic check out my MKX. What a nice surprise and gesture! They found the issue with my MKX and were able to fix it within a couple of hours.Keep up the good work Hines Park Lincoln!Oralee Anderson

Paula Brown

Nov 21, 2015

Great service as always got me right in an gave me a loaner.

Richard Sobota

Nov 21, 2015

My initial experience with Hyde Park Lincoln was 3 years ago, when I purchased a 2011 Lincoln MKT with very low mileage. My dealings with your sales staff were all very satisfactory; I couldn't have been treated better. Most recently, I came to Hyde Park Lincoln for services that included repair of a non-functioning windshield washer and a middle seat fold-down latch, plus replacement of the third brake light near the top of the rear hatch-door. During my visit, my discussions with service representative Zach were crystal clear in terms of explanations of what needed to be done and how much time would be involved. When I returned to pick up my vehicle the next day, I commented to Zach that "this is what high quality service should feel like!That comment was made in relation to a rather dissatisfying service experience I had at the Hyde Park Ford location in New Hudson (the details of which I won't go into in this review). All in all, I would highly recommend Hyde Park Lincoln to any of my friends and associates, both for the purchase of a vehicle and for excellent service. And, if and when I am in the market to purchase another vehicle, you can be sure that I will return to Hyde Park Lincoln.RES

Annette Garner

Nov 20, 2015

I got my service at the Canton Quick Lane rather than at the dealership directly. I have never been to the dealership.

George Salinas

Nov 20, 2015

Totally Satisfied! The distance I travel is well over twenty miles. There are two dealers within walking distance from my residence, one Ford and the other a Lincoln dealership. I prefer to travel the distance for the excellent service and personal attention from all it's employees. Thanks Chris!!!!

Gilbert Daws

Nov 20, 2015

2014 Lincoln MKZ/ coffee was great, service was fairly fast.

Yoshindo Masumoto

Nov 20, 2015

I had an excellent service.And service person was very professional.

Joseph Donofrio

Nov 19, 2015

The Staff was very helpful. Since my vehicle has to return to have some additional service. I was disappointed that they did not come back to me to set up an appointment. They just left it up to me to find out what I should do. So I decided to not have the additional work performed.

Russ Holznagle

Nov 19, 2015

Great price with additional rebate on 4 tires. Great customer service by Dave and Staff at this location. I drive out of my way to come to this Quicklane for service because of the good service they provide.

Stephen King

Nov 19, 2015

David and the team at Quick Lane, Canton MI, were exceptional. They not only took my car in for service during the mid-day hours on a Saturday, but David gave me a ride to meet a friend in Plymouth. My car was completed before the end of the day, AND they drove it back to me with keys/paperwork in hand! Truly above-and-beyond the norm in this day and age of average customer service. Thank you all!

Christopher Veighey

Nov 18, 2015

I came in on a Saturday without an appointment. Service was prompt

Dorothy Behrens

Nov 17, 2015

We were pleased with the prompt service provided by this dealership as well as dealing the pleasant service adviser Carson. It was helpful for us that Chloe was willing to retrieve the paperwork as well as the keys upon completion of the repairs. By doing so, Chloe saved my husband considerable steps which when using a walker is greatly appreciated. The appearance of the facility is outstanding.Thanks again for excellent customer service.

Ellen Hoyer

Nov 17, 2015

While waiting for an oil change last week , I noticed my dream car was in your used car lot. A beautiful, red Porsche Boxster. Taking a chance, I asked the used car dealer if I could take it for a spin while waiting for my oil change. He agreed with no hesitation! My 16-year old son was in awe!!!! We took the Porsche around Plymouth for our 15 minutes of fame! Wow! Did we feel special! It was a humbling experience to return to the dealership and jump back into my freshly lubed 2001 Ford Focus.........Thank you for the exhilarating experience! My son & I thank you! No worries.......I'm a faithful Ford client.

Amy Little

Nov 16, 2015

Staff was very helpful. Location very clean and pleasant.

Johnny Smith

Nov 16, 2015

I have dealing with your service now for over two years and it has always been excellent.

Michael Mifsud

Nov 16, 2015

The service was excellent. First time at a Lincoln dealership and the best by far experience I have ever had in getting my car serviced.

Sandy Maczko

Nov 16, 2015

Took my car in for an oil change. I waited and it was done promptly. I like the fact that they check my car over and let me know what needs to be done to keep my car running smoothly. Its much better than taking somewhere else to just get an oil change. Also like the fact that they run my car through the car wash. The coffee, magazines and TV are nice also when you wait. Everyone is very good to deal with. Pleasant experience.

Philip Leier

Nov 15, 2015

I lease my car at your dealerships and get serviced at your quick lubes. That day your quick lube was busy so I got the oil change at your lincoln dealership. As always, top notch dealership you are!! Come in with a dirty car, leave with a clean car. Thank you!!

Paul Penney

Nov 13, 2015

Great staff - great service - they do great work. In record time.

Mark Stachurski

Nov 11, 2015

Good job! Keep up the good work for all of your customers. : )

Rick Wells

Nov 11, 2015

Good experience as usual . You can expect good service all of the time.

Charles Willis

Nov 10, 2015

As a former Alignment Specialist for the Expedition / Navigator vehicle lines, I would lean to be a bit analytical when it involves an alignment on my personal vehicle. When I brought my F-150 to be re-aligned, the technician was fantastic. He took the time it needed to make it right and it is perfect. If I ever need this type of service again, I will never go anywhere else. Great job!!Chuck Willis

Dale Hannan

Nov 10, 2015

I had the oil changed in our Lincoln Navigator, and was exceptionally pleased with the dealership. I have been in many auto dealerships in my life, and this is the very best physical facility that I have ever seen. Also the staff went a "above and beyond" what is expected when one has an oil change. Everyone that I talked with was friendly, courteous, and helpful, and gave me some good suggestions on how to maintain my vehicle. The coffee and roll was also appreciated. The Navigator was returned to me on time, and was washed. Great service----I will definitely return for all of the required service, and any warranty work that is necessary

Thomas Kaniowski

Nov 10, 2015

I received excellent service when I took my car in for its oil change & check up. Everyone was courteous & my car was ready to go in no time. While waiting, the atmosphere was very comfortable & relaxing.

Douglas Glover Cyr

Nov 6, 2015

as usual Bob Brant took care of me as he has been for a lot of years. Service experience exceptional.

Edna Alestra

Nov 6, 2015

I have never had any complaints about the service at Hines Part, they have been very helpful. I would not be coming back if i didn't feel this way. Thank youEdna Alestra2010 Mercury Mariner.

Jeanette Novak

Nov 5, 2015

Service was professional and timely. Staff was very helpful and courteous.

David Farmer

Nov 4, 2015

It was a car battery, service was good as always.Thanks

David Nebelung

Nov 4, 2015

2014 mkz,a recall plus oil change an tire rotation an the staff was great.

Galante Ignatius

Nov 4, 2015

good coffee and baked goods pleasant waiting room car rides if needed to work or home

Art Gawronski

Nov 3, 2015

Replaced wheel to eliminate a leak due to corrosion on wheel. New wheel worked OK, still had to add more air the following day. But tires are 5 years old and due for replacement which I'll do in December.

William Mikkelsen

Nov 3, 2015

I had the usual good experience getting my vehicle serviced. In addition, I had a good chat with my salesperson of many years, Dennis Garrett.

Charlene Patterson

Nov 2, 2015

It was for normal oil change and tire rotation ! I resent that I cannot submit with less than 50 characters! What do you want for a review of a oil change? Do you want to hear the car wash could be better!

D Ferrick

Oct 31, 2015

Very friendly staff. They get to know you and the new dealership is a great spot to work when waiting for your car to be worked on. MY MKX has been a great vehicle and the service staff at the dealership are exceptional. Keep it up!

James Morche

Oct 31, 2015

The brake brake lamps light was showing on my console so I took it to you and you fixed it. Thank you.

Judith Conti

Oct 31, 2015

Hello--- My experience was pleasant---- helpful, friendly people. In particular, one staff helped me put the "hook" in place on my driver-side floor so that my mat could be stabilized. Thank you. jc

M. Adams

Oct 31, 2015

Hines Park has some really great deals on Lincolns. Purchased a MKS and the buying purchase was smooth and the sales people are friendly taking the time to ensure that you fully understand your purchase and its capabilities. Thank you Hines Park Lincoln and my sales person Mike for a truly great buying experience.

Patrick Mcphail

Oct 31, 2015

I guess I had cut my finger and Zac had noticed it and quickly got be some cleaners and a bandaid.I thought that was up and above normal service.

Richard Young

Oct 30, 2015

Zack, the service rep., was exceedingly helpful and the experience was the BEST I have ever had at a Lincoln dealer. My previous experience was at Varsity in Wixom. Good job Hines Park!R.M.Young

Ronald Lustig

Oct 30, 2015

Service was fantastic. Told them I needed to be out by a certain time and they jumped into action and accomplished the job in record time.

Briana S

Oct 29, 2015

I was extremely pleased with the service I received at Hines Park. I walked looking for a Cmax and They were so helpful. Geno, my salesman, explained everything with the car, answered all my questions I had, and never pressured me into buying the car. They set up the financing for me through my credit union so it saved me a trip. They even put on brand new tires and brakes for me on the 2 year old car I purchased! They cleaned up my new car so nice and everyone there was so extremely helpful! I would definitely recommend this dealership to anyone.

Charlotte Neuhauser

Oct 29, 2015

Very pleasant...Everyone was so helpful, even when I spilled a bag of peanuts on the floor.

Eddie Odom

Oct 29, 2015

As always, the service was great. The service department was why we started buying/leasing at Hines Park about 25 years ago.

Dennis Moore

Oct 28, 2015

In for an oil change. Everything went smoothly. Location is so convenient, and nice not have to deal with a large dealership and their scheduling or a drive-in oil change place.

Randy Kucinski

Oct 28, 2015

Complete brake job ( front and rear ) dropped car off in morning and had it back before noon

Sandra Fiorentino

Oct 28, 2015

The staff was very helpful and friendly. Service was excellent. Everything was done in reasonable amount of time which included two recalls and oil change, tire rotation etc.

Stephen Gantner

Oct 28, 2015

Service and the people were excellent. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Alison Hollister

Oct 27, 2015

2014 MKX bought on 9/20/14. Hines Park has been awesome for everything that I have done with them. Staff has been awesome too.

David Paul

Oct 27, 2015

After looking at the tire wear they determined that a tire rotation wasn't required. They could have done it anyway and charged me. Great job!

Geraldine Nicoll

Oct 27, 2015

Fast and efficient service in a very clean environment.

Gregory Stachura

Oct 27, 2015

I had a problem with my spare keys. They were returned to us back in July when the car was in for a recall issue. The tag unfortunately was marked MKT and we have a MKZ. The spare keys were not needed until October and they would not work. Assuming we had the wrong fob and key, I took it back to service. Kirsteen was very kind and did not immediately know what was wrong and check all areas and her manager to see if a key had been missing, etc. I left the set with her and she assured me they would solve the problem even if a new set needed be made. Fortunately, it was only a bit later she called and said the problem was the battery was dead in the fob and she guessed they had been incorrectly marked as MKT. She even offered to come to the house to check to see if that was the case but as luck would have it, I was only blocks away from the dealership. She was correct, the fob now worked and I have my spare set back - without feeling like an idiot. Thanks Kirsteen!

Jerrie Mcdonnell

Oct 27, 2015

I only went for an oil change. but I'll be picking up a new MKZ in two days -- with a heated steering wheel. And just in time for the cold weather! My lease wasn't up until February but my wonderful sales guy knew what he was doing by making me an offer I couldn't refuse.

Michael Wonderly

Oct 27, 2015

Everything with my service went very well. Zac Flachsmann kept me informed of everything going on with my vehicle through the service process. I'm very pleased with the service work that was performed.

Nino Novelli

Oct 27, 2015

The Hines Service agent (Bob Bryant)was knowledgeable, professional and kept me updated on the status of the repair. My loaner from the dealership (Enterprise) was readily available, clean, and "terms of use" conveyed to me clearly. Overall, I was extremely Satisfied with this experience.

Richard Shelt

Oct 27, 2015

MKZ 2014. I can't enough about the excellent service that I received from Hines Park Lincoln.Staff is always very helpful

Roger Quinn

Oct 27, 2015

Customer friendly. I purchased a Ford Fusion 2014.

Tonqing Zhou

Oct 27, 2015

You are doing great. Soon I'll lease another car from you.

Gary Ciampa

Oct 25, 2015

I took my MKS in for a regular oil change, etc. The service was very prompt and efficient. I have no criticisms of my experience at this time. I got my car back in less time than was promised.

Ryan R.

Oct 24, 2015

My service advisor Zachary Flachsmann was amazing as usual getting all my concerns addressed in a timely manner. He is always courteous and professional.

Darrell Rowe

Oct 23, 2015

The service was great. Brought in the 2015 Escape for an oil change.

John Crimmings

Oct 22, 2015

The whole process exceeded my high expectations. Jeff Blessing did a great job

John Morgan

Oct 22, 2015

Service intake process was efficient, professional and seamless. Service was completed in less time than I expected. Explanation of the service performed was detailed and understandable. Thank you!

Linda Olson

Oct 22, 2015

I leased a 2016 Lincoln MKZ, and everything was perfect and exceeded expectations.

Rebecca Nickels

Oct 22, 2015

I am a former Lincoln owner and brought my present Ford Escape in for a free oil change with my accumulated Lincoln reward "points". It was suggested that if my vehicle was due for tire rotation, I could use some of my reward dollars to pay for that, which I did. The service personnel were courteous and efficient; the waiting area was pleasant and the service was completed in a timely manner. It was a pleasure to drive away in a freshly washed and serviced vehicle.

Sherry Nesler

Oct 22, 2015

Our salesman (Joe Jenkins) is terrific! Every time we lease he makes the event seamless and easy. He's helpful, anticipates our needs, and answers our questions. If I have to call him and leave a message, he gets right back to me.

Tamara Pelish

Oct 22, 2015

efficient, polite personnel, comfortable waiting area, reasonable prices for service. I have had many types of automobiles and haveused many service entities and Hines is the most impressive and my favorite

Darlene Vandegiessen

Oct 21, 2015

I had a strap that had broken and was worried about how much it would be. I watch TV for about 1/2 hour then was told it was fixed for no charge. What a relief!!! Makes me really trust you guys. THANKS

Edward Leininger

Oct 21, 2015

My really great MKZ Hybrid -- love the car and the 40 miles to the gallon.Arrived on time for my appointment - (1st scheduled maintenace for my MKZ)After a short discussion on the Michigan-MICHIGAN STATE game I was off to the coffee and donut shop. Staff was friendly and helpful. Stopped in to see my favority salesman "Steve Trainoff", some small talk and them off to do some work using the comp. WyFi.Car was ready as promised and washed.Everything was great --- that's Hines Park Lincoln ----Ed

John Pondoff

Oct 21, 2015

Very good and fast service. The price was right as well. Thanks again will be back.

Michael Burke

Oct 21, 2015

Couldn't be happier with the level of service at Hines Park Lincoln. From the time you walk in the door they handle you with a level of professionalism I've never experienced at any other dealership.

Michael Quirolo

Oct 21, 2015

Our Lincoln MKZ was hit in a parking lot. Once the Insurance approved the repairs the staff at your collision shop was outstanding! They told us how long this will take to repair and helped us with a rental car. Mary and Lee were very helpful!!When leasing the vehicle Joe, Casey, Sharon and Rhonda are always helpful!

Ronald D

Oct 21, 2015

I decided to wait for my vehicle while it was being serviced. My vehicle was attended to promptly and I was treated courteously and professionally during my wait.

William Snider

Oct 21, 2015

service was fast and finished in less time than expected.

Deborah Summitt

Oct 20, 2015

2015 Lincoln MkC Black Label. Service was outstanding and so was the staff.

Dianna Gagnon

Oct 19, 2015

As I said before everything was done as it was suppose to very happy With everything your Experienced Workers Did Excellwent Job And Service Thanks again Diane

Thomas Parks

Oct 19, 2015

I called to make an appointment for routine maintenance. They came to my house, picked up my car, serviced it and returned it including an exterior wash. AWESOME !!!

Justine Mann

Oct 17, 2015

Always a pleasure. Your staff is friendly and service is fast.

David Williamson

Oct 16, 2015

Outstanding service, bought tires, got warranty repair.

Mark Barker Jr

Oct 16, 2015

I love my new mkx! Ford Motor Company outdid itself with this beautiful vehicle. Luxury, handling, great features & great body styling. We are long time Lincoln owners. As a Realtor it makes my job easier. Jeff Blessing has been our salesman & his expertise with all the Lincoln features/benefits always makes our new car experience great! Jeff makes himself available with enthusiastic help. LOVE my MKX!

MKS shopper

Oct 16, 2015

Went to look at used car I had seen on line. Was hoping to get an upgrade on my current Lincoln. The dealership and most employees just seemed snobby. I felt like we were not good enough for them. Wanted to trade in my 2010 Lincoln and upgrade to a nice 2014 we seen. Couldn't even get close on the pricing. They also fell almost $3000 short on my trade (which was in mint condition with low miles) and then would not budge one dollar on the used vehicle price. I am not made we didn't get the car, I am just disappointed that they think they have gold plated vehicles. Drove a few miles down the road to the next Lincoln dealer and actually picked up another vehicle the same night that was almost identical for $2000 less plus they paid off my trade. Couldn't be happier! Unless you don't care about price, stay away from this dealer. Too bad because i was also a repeat buyer from this dealer. Unfortunate that my "favorite" dealer is now about 20 miles away instead of just down the road. :-( ......not a good way to treat older repeat customers!! Hope the word gets out....

Donna Beardslee

Oct 15, 2015

Everything was fine while I was there. I made the appt. because I had the day off. My car is 5 years old, I wanted to know everything was still good. When I got home I discovered they felt I needed four new tires and an alignment, why wasn't I told?Don't you sell tires? Do alignments? I just would have liked to take care of it while I was there.

Raymond Johnson

Oct 15, 2015

purchased a MKC and love it. Service was great and the staff was outstanding. I have been using this dealership for years and Steve Traynoff is great to deal with. Keep up the good work. Thank You, Ray Johnson

Edna Ureste

Oct 14, 2015

I was very pleased with the attention I received buying my 2016 MKX. I was completely satisfied with my salesperson, Kris Bonnell. She did an excellent job taking me through the new features of the MKX. So far, I am enjoying this vehicle.

Amanie Mokdad

Oct 13, 2015

Staff is very friendly, and timely!!! They were able to take my car in on the day requested and were very helpful throughout.

Barton Hanson

Oct 13, 2015

Once we got to the dealership we were met by one of the service managers and we told him what we needed. Everything was taken care of to our satisfaction.

Cynthia Graham

Oct 13, 2015

Complete service and precise answers to questions...Excellent courtesy and knowledge of product.

Dolores Westemeier

Oct 13, 2015

Excellent Service. You can see that customer service is number one priority. Everyone of the staff went out of their way to make the service experience excellent.

Frank Bernardi

Oct 13, 2015

Staff were friendly and courteous. Service was done earlier than scheduled. Would definitely recommend.

Kay Zarn

Oct 13, 2015

Service for maintenance was prompt, efficient and friendly.

Patricia Daugert

Oct 13, 2015

I was pleasantly surprised at the offer to pick up and return my Lincoln MKS after a maintenance check and six month service, especially since I live over thirty miles away. The gentleman who picked up my car was prompt, courteous and listened to all my concerns.I would certainly give first consideration to Hines Park when I get ready to lease or purchase my next car.

Phyllis Berryman

Oct 13, 2015

My 2014 MKZ was finished ahead of time and it was washed before it was returned t me. A great job. Thank you. Staff was very helpful and polite.

Robert Wiacek

Oct 13, 2015

I guess you can put it this way.1. My Salesman (Mike Caputo) is fantastic.2. All of the service advisers I have encountered have been super.3. So, I bring all my vehicles to Hines Park Lincoln for service.Keep up the great service

Suzanne Mrowka

Oct 13, 2015

Always satisfied with the quality of service and professionalism of all personnel. Highly recommend dealership.

John Michalski

Oct 12, 2015

I will return to have a block heater installed---since my vehicle is 16 yrs old, the part was obsolete and they will order an after market part and have it ready when I return on Oct 13th. Now I will have to change a headlight as it went out.

Elaine Ephraim

Oct 11, 2015

They go above and beyond to accommodate our needs. We have been Lincoln customers of Hines Park for over 40 years and they are ALWAYS our go to dealership!!

Irvin Sirlouis

Oct 11, 2015

Excellent service from Crisp Primo, my service rep. All work requested was done perfectly. It,s worth the drive from Lansing.

Dov Schuchman

Oct 10, 2015

great car (MKC and MKS)Our sale person Scott is always attentive and willing to help and is a main reason we get our cars from Hines-Park.Everybody in the dealership is friendly and professional.Thank you so much.

George Salinas

Oct 10, 2015

Well worth the distance traveled for excellent service, over twenty miles. Even though I have both a Ford and Lincoln dealer within walking distance from my residence, I still prefer to go to Hines Park Lincoln. Excellent customer service from the moment I call from all employees encountered. To name a few, Zac, Kris, Bob,(in service), Lynn and Stacy. My Navigator was serviced and returned to me without any added delays. It is always a pleasure to go in for service. On a personal note, my therapy dog, Labrador, is always well received and all employees are always ready to assist me in any way possible. Thank You all at Hines Park for your excellent customer service and personal attention.

Lynn White

Oct 10, 2015

Charles Johnson was amazing. Best salesman I have ever dealt with. He pulled up two other cars that we discussed without even asking. He was always paying attention to what I wanted and was two steps ahead. He was absolutely amazing. Glad I purchased a MKZ from him.

Maryalyce Smith

Oct 10, 2015

This visit was for a recall. The work was completed in a timely manner. The waiting time was shorter than I anticipated and in very comfortable surroundings.

Robert Amell

Oct 10, 2015

Zach did a very nice job taking care of us.I love the new showroom and the coffee bar.

Robert Perusse

Oct 10, 2015

Service was professional, courteous, friendly and most importantly timely. I have a 2015 Lincoln MKX.

Robin Koller

Oct 10, 2015

My car was serviced faster than promised and the wait area is wonderful! Always a pleasure to chat with my friend and sales person Bill Guren too!

Kathleen Smith

Oct 9, 2015

I call asked if an oil could completed I was in the area. Bob asked where I was stating about ten minutes out his reply was come in. I was met with a smile and we can even take care of the recall I had to cancel two weeks earlier.

Raechel Schultz

Oct 9, 2015

Mike Caputo was my sales agent. He is the most helpful and caring person. I purchased a MKX. I am 100% satisfied with Hines Park. Each time I walk through the doors, someone greets me and they are genuinely nice. I am happy to have found this dealership. I would recommend buying a vehicle from Mike Caputo at Hines Park. Thank you.

Richard Tod

Oct 9, 2015

The dealership was able to squeeze me in for warranty work that day. The work performed was quick and efficient. I was able to look at your new models during the process. Nice.

Rose Lahiff

Oct 9, 2015

Friendly, clean, neat courteous, everything I would expect from a Lincoln dealership.

Sanjay Mehta

Oct 9, 2015

Good work. Everything was fixed. Also checked a couple of things beyond the initial list.

Terry Byrd

Oct 9, 2015

2014 MKS. Had service rep sync my wife's phone to the car and had 5000 mile service. As I was waiting for the car I was thinking that with today's technology they could capture the customer's image when they sign the car in and the cashier could come to the customer when the car is ready with the customer copy of the work order. If money is due, the cashier could be carrying a tablet device with a cube attached (like they do at the Apple Store) so the customer's credit card could be swiped on the spot. This would improve the customer experience and make us feel more pampered. That way we wouldn't have to constantly listen for our name to be called and worry that they may have called it while we were in the bathroom or down chatting with a sales person. Also instead of the cashier waiting for a paper copy from the shop she could get an electronic copy when the car is headed into the car wash.

Pamela Kisabeth

Oct 7, 2015

Everyone gave us efficient and polite service. They even washed our car inside and outside!

Charles Clark

Oct 3, 2015

You have a clean comfortable store with well trained polite folks.

Judith King

Oct 3, 2015

Enjoyable experience. I appreciate the nice place to wait and have a cup of coffee. Staff is always courteous and explains what is happening with your vehicle. Loved my MKX -this is the 2nd one I've had.

Lynne Nagy

Oct 3, 2015

The service department was excellent. I love having the ability to make an appointment to get the work done that I need to. This way I do not have to get to the dealership super early to ensure I am able to get the work done in a timely manner.

Ronald Hughes

Oct 2, 2015

I brought my 2014 MKS in for routine service. Staff service was definitely not routine. Zachary Flachsmann provided exceptional service. His support service was professional, thorough and above my high expectations. I was discussing the new Lincoln Continental with Greg Kroetsch in his office and could not hear any page announcements. Zach searched for me after my name was announced to assure that I knew service was completed in the time he forecast.After Greg and I left his office to discuss Black Label options that might be on the new Continental, Zach observed our discussion. Zach retrieved my key and paperwork and delivered them. I was impressed by his extra effort for personal service. I was equally impressed that he waited until I finished my conversation - no interruption. He made extra effort so I was able to go immediately to my car without further delay.Again, exceptional service by Zach Flachsmann - my Service Advisor.

Ellen Grenfell

Oct 1, 2015

service was quick and efficient. service agents were considerate'

Gregory Finkelstein

Sep 30, 2015

Great experience. Not one complaint. They had me in and out very quickly.

Robert Walters

Sep 30, 2015

all great............enjoy talking to sales representative appreciate coffee/tea selections...love the sweets. atmosphere comfortable and cheery.

Susan Baccella

Sep 30, 2015

Lincoln MKX Service was very good and everyone was friendly.

Terri Pizzuti

Sep 30, 2015

As always my service is very quick and the staff is very friendly

Anita Hinks

Sep 29, 2015

I was able to make the appointment to my satisfaction as soon as I walked into the dealership. On the day of the appointment, I was greeted promptly, checked right in, and was offered a courtesy ride home. The service was prompt, I got a nice, free, car wash, and I was picked up by the courtesy van. I am extremely pleased with the service and with the employees.

David Demzer

Sep 29, 2015

Good job on my car. Courteous service. The only thing that would have made it better would have been if you had a driver to pick me up so I could get my car. Unfortunately, you had no such service available. By the time I could arrange to get myself there (I live in Canton) it was several days after the car was finished. Otherwise, a good experience.

Gerald Potter

Sep 29, 2015

started the maintenance process by being greeted with an sales person, completed the paper work, had help with making the "coffee", waited appropriate time, car washed and out the door---nice day!

James Huston

Sep 29, 2015

Great service for my wife's car (not a Ford product) and my MKS. I really like going there for regular service.

Rick Wells

Sep 29, 2015

slow in getting to the repairs (breaks) almost two days

Lori Dietz

Sep 28, 2015

2015 MKZ - the service and staff were very helpful. This is the second time since I purchased the car in April 2015 that I have had this car in for recalls, and am not happy about that.

Betty Krum

Sep 27, 2015

I leased a 2016 MHz. It is my second one & my second time working with Greg Kroetsch. He is wonderful. We live in Marshall so my husband tried to talk me in to staying closer to home for a car. We looked & people were nice enough but Greg came up with the best deal. When we went to get the car Greg had taken care of all the paper work & everything was ready for me to sign. He spent about 2 hours with us explaining ever bell & whistle. By the time we left my husband shook his hand & told him how glad he was I insisted we come back to Greg & Hines Park Lincoln!

George Richards Jr

Sep 27, 2015

Only one word comes to mind, excellent! Great service department with excellent sales staff.

Jacqueline Walock

Sep 25, 2015

THe service adviser Carson was very friendly and and got my car done quickly

Kathleen Worthington

Sep 25, 2015

Efficient, informative, helpful and friendly. Always a pleasurable experience!

Eric Rayner Iii

Sep 24, 2015

Alyssa Kolb was more than helpful, she went out her way to make us feel welcome and was extremely patient while we made a decision and even delivered the car. I couldn't be more impressed

James Lodge

Sep 23, 2015

I recently leased a 2016 MKZ Hybrid after turning in my 2014 Fusion. We've been getting our cars (my wife Pam and I) with the help of Mike Caputo for many years and will continue to do so as long as he remains in the business. Mike, without fail, provides excellent customer service and extends an extra effort with a personal touch to help that we couldn't appreciate more. Whether it's with the purchase experience or helping out with a loaner when getting our cars serviced, Mike goes out of his way to make doing business with Hines Park a pleasure.

Mary Telford

Sep 23, 2015

oil change & tire rotation Inspection of rear wheelStaff helpful.. Snacks were niceGreg K always goes above & beyond

Thomas Taylor

Sep 23, 2015

Everything that I asked for was done. The mechanic recommended that the power steering fluid be changed, I got a call, and told them to go ahead. The car was ready a lot sooner than I thought. Hines Park did their usual excellent job. I appreciate it.

Alisa M.

Sep 22, 2015

I have been taking my Mercury Montego to Hines Park Lincoln for service since the beginning! The service staff is always professional and caring. I always feel like they are honest about my car's needs, and I know that I am driving in a safe, well-cared for vehicle. And the price is right! Highly recommend! Wouldn't go anywhere else!

Richard Beal

Sep 22, 2015

I worked exclusively with Chris Primeau in your service department. He was extremely professional, courteous and friendly. The communication that I received was excellent. This all made for a comfortable experience and kept my confidence level high.My truck was fixed in a timely manner and I am very happy with the results. If I have a problem with my vehicle in the future I would not hesitate to return to Hines Park Lincoln.Thank you Chris, you and your team did a terrific job!

Richard Krolikowski

Sep 21, 2015

superior service experience as always. no complaints.

Robert Potter Jr

Sep 21, 2015

Dave and Scott are very helpful in getting the job done. They make it easy

Richard Junkin

Sep 20, 2015

Another great experience in a very comfortable environment

Richard Rizzo

Sep 20, 2015

Everything was great! No other comments at this time!

Ted Villiere

Sep 20, 2015

HP patched my tire while I waited, washed the car and even cleaned the inside windows!Your service department is fantastic.

Patricia Welliver

Sep 19, 2015

Zac was very helpful in getting the new tire for us.

Thomas Schmitz

Sep 18, 2015

I got an oil change and tire rotation on my 2010 MKT at your Quick Lane shop. It only took a little over a half hour. I prefer the Quick Lane over the Dealership for maintenance work, it's easier to get in and out.

Janet Cheney

Sep 17, 2015

Great as always. I have always had great service and been treated well.

Charles Willis

Sep 16, 2015

The staff is outstanding and the mechanics were very friendly and answered all of my questions. A great experience!

Dominic Rozario

Sep 16, 2015

Love my new car, m new baby. Cant wait to drive it everyday. Loved the dealership and how they handled the financing. I was there a minimum of 2 hours before I drove out with the car. Joshua Lohman was my salesman and he was very nice, informative and explained everything in detail. My next Car/Van/SUV will be a Lincoln too. Hines Park Lincoln is great dealership if you want a car. Keep up the good work.

Irene F

Sep 16, 2015

When scheduling my service, the staff was very helpful in setting up a day and time that allowed me to have a rental. The service work was completed and the vehicle returned in great condition. The staff was very polite.

Kurt LeMerise

Sep 16, 2015

Excellent service, good value and friendly staff. They are my dealer for life.

Paul Kapusky

Sep 16, 2015

Your staff is very responsive to the needs of your customers. Although I own an older Lincoln, I have never had it serviced anywhere else over the last 7 years with the exception of an oil change, and that was a mistake. I appreciate the professionalism shown and attention given. You have top notch mechanics that have always come up with a solution to any of the problems I have had. Thanks!

Gail Jaska

Sep 15, 2015

I lease a 2014 Linco MKZ....battery replaced in remote start key...Great service!

Kelvin Brummett

Sep 15, 2015

I purchased a 2013 Lincoln MKS. My sales professional was Will. He certainly is a professional. Although Will was off the day I made the purchase decision, Gino, helped me with the test drive and placing the vehicle on hold for me over the Labor day weekend.I have always made a relationship with a dealer when I have purchased a vehicle. Hines Park is a dealer with whom I want to continue for life.

Richard Hofmann

Sep 15, 2015

The service was excellent. They located a small oil leak which will be corrected under warranty next week.

Richard Vaughn

Sep 15, 2015

Always a great experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

William Naumann

Sep 15, 2015

I like the robot coffee machine. great choices for java

Nicholas Demetriou

Sep 13, 2015

Service is always great but the charges were high I check other places to compare I wasn't happy about what I found out.

Jimmy Kogut

Sep 12, 2015

Did what we agreed to have done. ************************************************

Nancy Truex

Sep 12, 2015

I took my MKZ in for routine maintenance and was very pleased with the service, and I didn't have to wait very long.

Deborah Collins

Sep 11, 2015

I always bring my car to you for anything it needs. This time my car needed serious repair. I always know that if I bring my car to you, that it will be repaired quickly and correctly.

Judith Ott

Sep 11, 2015

Excellent service and salesmen were both knowledgeable and courtesy and did their upmost to make the experience great. I can only say my experience with Hines Park has been excellent. This was delivery of a new vehicle.

Phyllis Mulholland

Sep 11, 2015

Mkz in for recall work. Everyone was helpful. The woman who drove me home (Chelsea) was very pleasant and professional. I'm very satisfied.

Dave

Sep 9, 2015

Had some maintenance completed on my car.I made my appointment with Hines Park Lincoln on line and it was confirmed promptly. When I arrived to drop off my car I was greeted immediately and all the necessary paperwork was completed and I was on my way back home. When the work had been completed, I was notified. Picking up the car was easy and convenient. The car was freshly washed and all the work had been completed to my satisfaction.

Jesse Bartlett

Sep 9, 2015

Hines Park Lincoln is by far the best dealership I have dealt with in my 60 years of driving an automobile. Everyone is very friendly and helpful,work is always excellent and on time. Its just the top of the line dealership.

William Govier

Sep 9, 2015

No car wash after $500 service???? I come in for service and get a dirty car back. I would think after having it for a day they could at least wash it. i think it even says that on the service write up..

Craig Wilder

Sep 7, 2015

Your technician, Jerry, has maintained my F150 for years - that is why I drove from Brighton to Canton to have him put new rear brakes on - I trust him

Glenn Kral

Sep 7, 2015

As usual, a prompt, professional, and pleasant experience!

Dan Tomajko

Sep 6, 2015

Great experience. I was able to take care of my first maintenance visit and 2 recalls at the same time. Zac took extra time to answer my questions, especially one that I had about the fit of the airbag in the steering wheel. Eric was very helpful taking care of me my loaner request - the only drawback was having to wait 20-25 minutes for him to get free. Maybe they could up staff during busy periods? Just a thought. Otherwise everything went great. My car was returned in better condition than when I dropped it off, which is always a plus.

Louis Martone

Sep 5, 2015

Great service, as usual. Very satisfied. Thank you.

Richard Bonk

Sep 5, 2015

VERY FRIENDLY & ACCOMIDATING. I TAKE IN BOTH MY CARS FOR SERVICE AND I AM VERY HAPPY WITH THE PRICE & QUALITY OF REPAIR .

David Sanabria

Sep 4, 2015

Always have good service. GREATTTTTTTTTTTTTTTTTTTTTTTTT

Ronald Dobransky

Sep 4, 2015

The service was outstanding. The service tech was very helpful and the service was performed in a minimum amount of time. Thank you very much!Ron Dobransky Sr

Roger Schlee

Sep 3, 2015

Every time that I come to your store for service or a recall...am always greeted with a nice greeting and made to feel very important...Hats off to the customer service team..you have instilled good qualities in making the customer feel special.

Richard Peresky

Sep 2, 2015

Really appreciated the loaner you provided for me during the time your staff repaired my recall items. By allowing me to scheduled a loaner I was able to meet my obligations in the afternoon as well as that evening. Thank you, great service department.

Sean Patel

Sep 2, 2015

it's a nice clean place and service was fast. they have been working on my vehicles for over 10 yrs.

George Pavliscak

Sep 1, 2015

Great experience. Fast, courteous, reasonable cost, effective servicing.

Kendra Tobes

Sep 1, 2015

Everyone was friendly and extremely informative. I was very please with ALL the service

Carl Szewski

Aug 31, 2015

I HAVE A 2011 MKT. THE SERVICE I RECEIVED AT HINES PARK LINCOLN WAS VERY GOOD AND THE STAFF WAS HELPFULL.

Michael Green

Aug 31, 2015

Knowing the Service Coordinator is the first pleasant step, a comfortable lounge to catch up on the news and a welcome latte, a walk of the showroom and chat with our our Salesman, and before you know it the work is completed...on our way with a free wash. What more can we ask!

Anthony Gramer

Aug 30, 2015

The job was done very quick and professional. Great Job!

Steve Ostrovich

Aug 29, 2015

Excellent, My 1999 Lincoln Town Car with 285,582 miles had service. Service was very professional and down to earth. I was so impressed I am hoping to be part of your team.Steve

Cynthia Pirie

Aug 26, 2015

Service is always a pleasant experience. The staff is friendly and courteous.

Beth

Aug 25, 2015

Charlie was great, he took excellent care of us and answered all of our questions. The building is amazing with modern technology. Everyone we dealt with was very friendly. We are thrilled with our new MKS!

Gerald Hull

Aug 25, 2015

The service was super and we appreciate the loaner very much!

David Janda

Aug 24, 2015

Outstanding dealership. Great customer service . Great pricing

George Sohm

Aug 23, 2015

I brought my MKZ in for a number of issues, a power steering recall, an auto trunk issue, a sticky seat belt on the passenger side, an A/C issue, and a cracked Windshield. I dropped the vehicle off on a Wednesday at about 2 pm and got a call on Thursday about 3 pm that the car was done. All the items seem to be resolved, in my opinion this was very fast and complete service. I appreciate the fast and friendly service, Thanks Hines Park

Verona Dutton

Aug 23, 2015

You have the best coffee anywhere!!!! (I don't think that's what you had in mind for me to comment on!) Everything went like clockwork. Thanks.

David Richards

Aug 22, 2015

Duane salesman who helped me with emergency service. I called him with a big problem and he told me to bring the car in and gave me his during serviceDoesn't matter what we need, we always deal with Duane L. Service was done great.On the way home I goofed up the sync phone settings. Young man stayed on the phone with me to walk me through total download process. I called him at 5:45 and he stayed on the phone till 6:45 even though they closed at 6!Always perfect!

Patrick Romano

Aug 22, 2015

2014 ford fusion the service was great the staff was very heldfull

Susan Brown

Aug 22, 2015

Lincoln mzkMike Caputo excellent sale person And the financial guy was very good

Gerald Jackson

Aug 21, 2015

The service representative was extremely friendly in his greeting to me. He asked me what I needed and asked if their was anything else I needed beyond the warrant work I was there for. He also offered a free car wash.

James Baldwin

Aug 21, 2015

High praise for service advisor Kirsteen Marie Stewart. She was able to coordinate my 15.000 mile checkup and address the steering gear bolt recall issue in just over an hour. Prior to coming I had phoned the dealership and asked whether this would be possible. The gentleman I spoke to basically blew me off saying the recall would take 5 hours and that it would have to be scheduled separately. Big difference in how this gentleman responded versus my experience with Kirsteen who went out of her way to be accommodating.

Kenneth Butler

Aug 21, 2015

Service dept. did a fine job. Car was washed and ready for me. Good Job

Leon Hawthorne

Aug 21, 2015

The staff was very pleasant and helpful, the gave me the utmost respect and care you can give. My car is a MKZ 2014 and i really love this car. Compliments I get all the time and they ask where I purchased the car from and naturally I tell the Hines Park Lincoln dealer!Staff, keep the good work up!

Willie Gholston

Aug 21, 2015

WE HAVE A MKX AND WE ALWAYS RECEIVE EXCELLENT SERVICE FROM OUR DEALER BILL GURAN

Charles Staab

Aug 20, 2015

Excellent service by Will. As always service was great and tthe services were priced competitively.

Jeanne Terski

Aug 18, 2015

I am so glad that my salesperson Geno Montes encouraged me to purchase the tire and rim insurance. I brought my car in last week to check a tire as my low tire pressure message was on. My advisor got my car in immediately (without an appointment) and had the tire checked. Less than two hours later I drove out with one new tire and another one repaired. I appreciate the quick service and not having to pay anything! Thanks Hines Park Lincoln!

Christina Runions

Aug 17, 2015

Service advisor, Chris, was delightful!! There was another part that needed to be ordered and he had it taken care of for me.

Darrell Sobeski

Aug 17, 2015

Great sales team! Val Jansen makes the whole process as easy as possible. Start to finish.

Gregory Kaltz

Aug 17, 2015

Salespeople like Kris and Scott are what helps make your dealership great...

Richard Angelo

Aug 17, 2015

2015 mkz oil change & call backs....service good..Staff very helpful

Richard Pierzynski

Aug 17, 2015

2015 Lincoln, staff was excellent. Everything you would expect when buying an automobile was just perfect.

Patrica Beesley

Aug 16, 2015

Wonderful service from our salesman and SYNC trainer!

William Cosnowski

Aug 16, 2015

See page prior. Service was exceptional. Bill Guran goes up and beyond in being a sales person.

Roger Reini

Aug 15, 2015

I had my oil changed and transmission fluid changed. This was my first time back here in a year and a half due to various circumstances. Their service was good before, and it was good this time.

Helen Galindo

Aug 14, 2015

Very courteous and helpful! Work was done in a timely fashion. Pleasant waiting room experience.

Bonita J. Bryant

Aug 13, 2015

I would just like to say that my husband and I have owned more that 10 Lincoln and Ford vehicles and have never had the experience that we did at Hines. A few weeks ago when we came in to look at a car the dealership was a little short staffed due to a meeting and also coworkers taking turns to show respect to a coworker who had lost his son. Jeff Blessing, changed his plans to show his respect after work to take care of us. I just want to say that I thought that was the most thoughtful thing considering where he was supposed to be. You don't find very many dealerships that have such a high qualify of customer service as Hines Lincoln. When we did decide to purchase the vehicle this week, everything went so smoothly. We were out of the dealership in last than two hours and had the vehicle in hour position in less than two hours the next day. I don't think I will ever go to another dealership ever after coming to Hines. Jeff Blessing and Casey (finance officer) were two of the nicest and most helpful people I have ever come across at a dealership. Keep up the good work you guys! And thanks for the great experience.

Catherine Persichini

Aug 13, 2015

The service was extremely good. Every employee was VERY helpful, work completed quickly and the whole experience was more than expected. Thank you

Daryl Bruce

Aug 13, 2015

They took my vehicle in diagnosed and did repairs and I had back by 5:00pm ...Very Satisfied....

Don M

Aug 13, 2015

This was a scheduled vist for an annual service and 2 recalls if possible. I had planned to wait at the dealership for the service, but if there was an opportunity to complete the recalls in the same visit I wanted to do so. Since one of the recalls would require 5 hours which I had not planned for, the staff quickly arranged a loaner and I was able to attend to other business. Everything was completed as scheduled and a 5 hour plus wait on my part was avoided. Thanks!

Janice Higgins

Aug 13, 2015

After oil change was completed, and overall check of my Mountaineer was complete, Scott let me know that the sway bar that had been replaced this past December was missing parts and they promptly had it fixed under warranty, which I appreciated.

Ross Read Jr

Aug 13, 2015

Excellent service great staff as always! Brought my "Z" in for a recall a tire issue and a radio upgrade.......all done in one day! Top notch dealership top notch service every time!

Anna Ingram

Aug 12, 2015

Always a good experience. It means a lot to me when I don't have to wait for service beyond a reasonable time and even the waiting is pleasant.The new facility at Hines Lincoln is excellent and comfortable. I will continue to do business with this dealership and looking to purchase a new vehicle within the next year or so.

Frances Jackson

Aug 12, 2015

I purchased a MKZ. You could not ask for better service. I tried another dealership but the salesman was unprofessional and service was poor. Bill Guran is an assett to Hines Park Lincoln Murcury.

John Gilboe

Aug 12, 2015

A verbal summary of what services were performed would make the experience better.

Barbara Worthington

Aug 11, 2015

The staff member was very curtious and very helpful. My 2012 MKZ is the best. The dealership did every thing they were suppose to do. I received a 100% service. Great dealership.

Gary Szewchuk

Aug 11, 2015

The service and staff were great. The waiting area was exceptional!!!

James Galoch

Aug 11, 2015

The reason I come here is 100% satisfaction plain and simple.

Phyllis Pulty-bendrey

Aug 11, 2015

I was in for a re call of my 2014 MKZ and an oil change. Very polite and efficient service. Highly recommended. I did not get my promised car wash.

Thomas Tiano

Aug 11, 2015

We purchased a certified pre-owned 2012 mkz from you in 10/2014. We really enjoy the vehicle. I brought it in last week for an oil change. Everything was handled in a professional manner and I enjoyed your "lounge" area with the coffee, snacks, and newspapers.

Angela Evangelinos

Aug 10, 2015

Your service is consistently stellar! Thank you very much!

Beth Jones

Aug 10, 2015

The staff at Quick lane was very helpful. The service was excellent and very professional.

Cathy Westlake

Aug 10, 2015

Love your dealership. I will always own a Ford so that I can always come to your dealership.

Gail Jaska

Aug 10, 2015

Everything went well. Repair work entailed a recall.

Hang Meng

Aug 10, 2015

Very nick people and did good job, fast. Nice waiting room

Kiran Singh

Aug 10, 2015

Very friendly staff & tell you clearly what it takes to get the job done

Laura Galda

Aug 10, 2015

As always, we were well taken care of from start to finish.Thank You for making my car buying experience smooth & simple!

Sharon Morris

Aug 10, 2015

none to share. prompt efficient service in a very nice environment by friendly people

Gary Long

Aug 9, 2015

Friendly and courteous staff. I have all my vehicle needs performed at this facility. Highly recommend to friends.

Ilene Bez

Aug 9, 2015

Very good experience. Everyone was helpful and very nice to deal with

Janet Wiktor

Aug 9, 2015

Had my oil changed and also they checked my Sync system because people were telling me my phone calls (through Sync) were very distorted. They helped me with this matter.

Louis Zelenak

Aug 9, 2015

Ford Escape Titanium, service was good, staff was helpful

Navid Sayed

Aug 9, 2015

Top notch service for me and you are welcome and thanks for your help with this time of my favorite part of ownership

Richard Raison

Aug 9, 2015

Wasn't at the dealership. Apparently my 07 Montego isn't good enough to be serviced at Hines Park...must take to generic QuickLane

Alice Alexander

Aug 8, 2015

I was disappointed that my car wasn't washed. Dealership indicates part of their normal service.

Nino Novelli

Aug 7, 2015

Overall I was very satisfied with the Lease purchase of my 2015 Lincoln MKZ. My salesperson (Scott Nufer) was simply "Outstanding" in his performance and met or exceeded all my expectations.

James Branka

Aug 6, 2015

Kris did a great job of keeping me updated on the status of the repairs. She offered to set up a different appointment while awaiting the arrival of parts, which was appreciated.

Janice Creedon

Aug 6, 2015

the staff is always very courteous and I have clean oil in my car

Linda Shaheen

Aug 6, 2015

Very courteous staff. Vehicle was ready when promised. Service experience exceeded expectations.

Louise Travis

Aug 6, 2015

I leased a 2015 Lincoln MKZ..This was my first time going through the process of turning in my 2012 MKZ and taking delivery of the new auto by myself without another person along to assist me. My experience was fantastic, seamless, from beginning to completion. This is my third lease with Dennis Garrett. I trust him totally, and will do it again in another three years.

M Evans

Aug 6, 2015

My service experience at Hines Park was handled so professionally. What a great facility, with knowledgeble and experienced personnel! I trusted them to diagnose my vehicle and complete the repairs needed, very quickly. Bob was my service representative and I was so happy to have his guidance thru the whole process. Thank you very much.

Sherry Nesler

Aug 6, 2015

My experience was wonderful! We love the Lincoln products. The dealership is beautiful, the people are very friendly, and we love our salesman (Joe Jenkins)! We will come back and recommend Joe and Lincoln Hines to our friends and family!

Anthony Kmet

Aug 5, 2015

good service every time. I do not have fifty words to say it better.

Betty Priebe

Aug 5, 2015

Fantastic! I was taken care of immediately and treated with respect and consideration. Will not go anywhere else.

Bill Mcdonnell

Aug 5, 2015

Great group of people working at the quick lane. Always am treated right. Will go back for further service.

Dennis Sumner

Aug 5, 2015

I came in for a 10000 mike oil change works package. The work is always done quick and I know it's done right.

Frederick Magaldi

Aug 5, 2015

From the moment we walked into the dealership we felt very comfortable, and every person we met was very concerned that we were getting the help and info we wanted, we leased our MKC from Will Przesmycki, and could not be any happier with him or the vehicle....Thank you Hines Park staff, for all your help in finding the right vehicle for us.Bud and Mary Ellen Magaldi

Judy Cannon

Aug 5, 2015

2016 Lincoln MKZ. I have always had a great experience at Hines Park Lincoln, and Steve Traynoff is a very good salesman. He answers all of my questions and takes care of anything that needs to be taken care of.

Kelly Moran

Aug 5, 2015

GREAT Staff!! Hines is the best dealership around. Its been a year and a half since i bought my Lincoln and im still just as satisfied as i was to begin with.Thank you Hines.....

Marcia Sayles

Aug 5, 2015

Never made me feel bad about taking a 2015 Mkx after I had ordered a 2016.Mkx

Margaret Edmunds

Aug 5, 2015

We always feel comfortable when we enter the Hines Park Showroom. Kris Bonnell is so helpful and is ready toanswer any questions we have. She is an awesome salesperson and can't be more accommodating. We are leasing a 2015 Lincoln KMX and love the ride. We certainly recommend Hines Park and Kris to all of ourfriends.

Peggy Fairless

Aug 5, 2015

My one year old battery failed on my MKX. The service dept replaced it at no charge since it was under warranty, I got an oil change and tire rotation and all within the 2 hour window they projected. Hines Park Lincoln porters were very friendly and courteous and took me home while my car was being serviced. Everyone made sure I stayed dry on that very rainy day. Your service dept is top notch and this is the only place I take my car for service and maintenance.

Kathryn Labon

Aug 4, 2015

Purchased a Lincoln MKZ. It is a beautiful car and I love driving it. The staff at the dealership was excellent and my salesman went the extra mile to be sure I was comfortable in using the current technology. This is the second car I have bought there and returned again because of the great people and service.

John Herald

Aug 3, 2015

Leased an MKC. Hines Park did not have a 2015 in inventory that met our needs but was more than willing to locate one. Vehicle was found within one day and at Hines Park the next day for delivery. Sales representative was very helpful throughout the process.

Audrey Gasdorf

Aug 1, 2015

Staff was courteous, pleasant and helpful. Work was done in a timely manner. Dealership is always clean, comfortable and beautiful.

L Robins

Aug 1, 2015

I came in for an oil change, which was complimentary -- very much appreciated! I also got a free car wash in the bargain, and the wait time was only about 1/2 hour. That's a good turn-around time, and the lounge area was a very comfortable place to check up on my email using the free WiFi.

Russell Smedo

Aug 1, 2015

Couldn't have went any better...............Thanks

Elizabeth Gillespie

Jul 31, 2015

Steve Traynoff was my sales person and he was very helpful and accommodating. When I picked up the car he made every effort to make me feel special and spent almost an hour with me showing me all the features in the car. Had he not done that, I probably wouldn't have known half the things the car could do. The car pick up area was very nice and really made you feel as if you were a part of the luxury experience. The dealership overall was really clean and comfortable. Great experience all around, thank you.

Edward Maczko Jr

Jul 30, 2015

No problems; got the vehicle I wanted. I have dealt with this salesperson for 20+ years and she is top shelf.

I.Stevenson

Jul 30, 2015

Greg was super. Great customer service and very professional. My husband and I each have a Lincoln MKZ because he took the time to talk and show us the car. Greg did everything right and because of this I decided to get a Lincoln also. I was going to go with a different dealership and model of car however, Greg was so knowledgeable and answered all of our questions satisfactory we BOTH decided to get a car from him. Now we are a Lincoln family. A+++++++++ job by Greg.

Louis Zelenak

Jul 30, 2015

I was happy with the purchase price, staff was helpful, service was good,Louis S Zelenak

Anne Dye

Jul 29, 2015

Every one was very friendly and knowledgeable. Always offering a beverage to make you feel attended to

Debra Palmer

Jul 28, 2015

The staff was exceptionally friendly and professional.

Michael Sandler

Jul 28, 2015

My car was in for routine maintenance and I also needed recall workand a computer chip replaced.Although they thought it would take several days. They finished the joblate the next afternoon. They also gave me a free loaner.The experience was outstanding and exceeded my expectations.Zac was the maintenace fellow who handled this.

Bob Burmeister

Jul 27, 2015

Normal the works maintenance package.............................

Daniel Contreraz

Jul 27, 2015

My husband and I decided to lease his and hers MKZ's because of the offers but the professionalism of the salesman and the convenience of the service department reassures us and our decision.

Jeffrey Hughes

Jul 26, 2015

I brought mu wife's MKZ in for the replacement of the lower retaining clip on the left rear-view mirror. While there, two recalls to as well.All in less than an hour!

Mario Azzopardi

Jul 26, 2015

Courteous, efficient and tool care of my recall while I was in for regular oil change. Saved me an extra trip.

Iqbal Sidhu

Jul 25, 2015

I just bought the Lincoln MKS last week. It was a wonderful experience dealing with Jeff Williams at Hines Park Lincoln. He is a great person, very informative. He explained us everything in very details and in timely manner.The indoor and their work culture are really very great. We enjoyed their business and we will strongly recommend our nears and dears to be a part of the Hinse Park Lincoln by buying any of your choice car from there. I wish all the best for Hines Park Lincoln. Iqbal Sidhu

Paul Drinkhahn

Jul 25, 2015

The service was performed as told to me and in a very prompt timeframe. Good Job!!

Phyllis Mulholland

Jul 25, 2015

MKZ, 1 year old, leased. I forget the serviceman's name but he was very professional. Service was quick and thorough. Waiting area was comfortable and the coffee and cookies were a plus. A very pleasant experience.

Ralph Rodriguez

Jul 25, 2015

Top notch service as expected. The wait was minimal for my oil change

Christine Patrick

Jul 24, 2015

Staff was very pleasant. The financial info and signing was high tech and friendly! My sales rep Bill Hazelton is the best. Always a smooth transition and best service.

Janice Lapenta

Jul 24, 2015

The staff is always friendly, efficient, courteous and professional. Thank you!

Jerome Lewis

Jul 24, 2015

It was warranty work on my 2015 Lincoln MKZ service was fast and complete I am overall pleased with the dealership since I have been dealing with you last 6 years I came because of my sales rep Lynn Pluss which again is the reason I'm doing business with you but I found overall that you are a good very good dealership.

Larry Barkell

Jul 24, 2015

The dealership always does a great job. My salesperson always makes time to say hi and chat while I wait.

Michel Villemure

Jul 24, 2015

2015 Lincoln MKCGreat on the moment service - dropped by and the service person was able take care of my problem right away.It was nice to not have to drop my car for the small problem that I had.Thanks again

Roger Abram

Jul 24, 2015

Big thanks to Greg Kroesch, Joe Kochever and Kirsten I probably miss spelled all their names, but these guys and girls are the best. They all deserve big raises this year.

Christine Carly

Jul 21, 2015

Steve Traynoff was amazing through my entire buying experience. I felt like he personally wanted to get me the car that I wanted.

Judith Kiessel

Jul 21, 2015

Service for my 2014 MKZ was a wonderful experience. Chris helped me right away upon arrival. He called me as soon as it wss finished. Chloe was very friendly and drove me home to wait. When I returned for my car, I met with the cashier and then immediately someone went for my car. I saw Chloe at this time returning from a drop off and she immediately asked for someone's key to get their car. She is a gem!

Shirley Byrd-wade

Jul 21, 2015

Kris Bonnell has made another dealership experience so exceptional. She always handles the transaction with that professional touch. We selected Another MKT & added accessories (Cargo compartment, cooler, Trailer hitch, & Bike rack) that has really made a significant difference. We are Proud to be a part of the Lincoln family.

Yong Kwon

Jul 21, 2015

I have been enjoying their dependable, kind and prompt services always.

Jimmy Kogut

Jul 19, 2015

Well done and complete Thank You!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Margaret Stoe

Jul 19, 2015

Great experience, friendly staff and our salesman, Greg, was fantastic

Karl Lewohl

Jul 18, 2015

Bill Hazlelton as usual is an excellent sales person. He went over all the features, was very quick in setting up the closing and listened to my needs. An excellent purchasing experience.

Patricia Phillips

Jul 18, 2015

I took my Lincoln MKZ in for its first oil change and in response to a recall notice. The service was fast and efficient. The staff was friendly, helpful, and competent.

Kathleen Karabelski

Jul 16, 2015

First time purchasing a Lincoln and first experience with the service dept. all I can say is GREAT! In and out in about one hour. I waited in luxury and came out to a washed vehicle

David Conn

Jul 15, 2015

Service personnel very helpful and polite, customer was 1st priority...........

David Washburn

Jul 15, 2015

My wife and I bought a 2015 MKC from your dealership and our sales rep. is Jeff Blessing. I have been buying Ford products since 1964 and Jeff is one of the BEST if not the best salesperson I have ever worked with. He went over everything about the car with us and made sure we understood all. He is a pleasure to work with.

James Harrington

Jul 15, 2015

My MKZ and I, could not have received better service.

Marcia Ridings

Jul 15, 2015

The service is very good!The staff is friendly .The facilities are clean and comfortable.I like your refreshment bar.

James Marks

Jul 14, 2015

very good job, I really like tour dealership. I will buy my next car from you.

Kenneth Cauvin

Jul 14, 2015

2009 Mariner with 86,00 miles. 2 service visits. First visit: Repair/replace brakes. Completed satisfactorily except there was a thump upon every wheel revolution. Second visit. Staff test drove with me and verified the thumping. Mechanic stayed and worked on the brakes until the problem was resolved.

Stanley Pendzich Jr

Jul 14, 2015

Maintenance service (Oil change & tire rotation) was great.

William Estey

Jul 14, 2015

Good job as usual, on time and as promised. Service admins know what they are doing.

Chris Sharp

Jul 13, 2015

Prompt, competent, service at a fair price...Dave O'Leary is very friendly, and a extremely knowledgeable service consultant.

Dan T.

Jul 13, 2015

Overall good experience. Job took slightly longer than promised but only marginally so. Only disappointment was that there was excess dirt on the interior of the door (around the handle). Otherwise, all was well - I will return in the future.

Terry Stillwagon

Jul 11, 2015

I have been getting a car from your dealership the last 25+ years and service has been great.

Barbara Signorelli

Jul 10, 2015

2015 LINCOLN MKSOur sales representative, Mike Caputo, provided excellent customer service. He was available when it was most convenient for us and stayed later if it was necessary. He was attentive, presented option details in a way that was easy to understand. He discussed our options for financing and worked with us on making the vehicle the most cost efficient for us. After looking at the car we were interested in, we took it for a test drive. When we came back, Mike was there to greet us and talk about our feedback. He I could go on and on but the bottom line is that Mike is a top-notch salesman making his customer first. We highly recommend Mike and will encourage friends and family to go to Hines Park Lincoln in Plymouth when looking for a new car.

Dan Magreta

Jul 9, 2015

no issues all work was done as stated and has been working fine

Robert Sawyer Jr

Jul 9, 2015

My wife and I have been buying/leasing cars from Bill Hazelton at Hines Park since 1997. I think he's one terrific guy working at a great dealership. My new vehicle is a 2015 MKX, replacing a 2013 MKX with exactly the same equipment. I clearly like the vehicle very much. Over the years the service department has never let us down in either quality or promptness. It's the best car dealership I've ever gone to, and I've been buying cars for over 50 years.

Gregory Dobieralski

Jul 8, 2015

Delivery went smoothly and technician who ran through my touch excellent

Michele Philipp

Jul 7, 2015

They told me it would be an hour but only took 45 minutes. I was impressed!!

Paul Lakatos

Jul 7, 2015

Very satisfied with location, condition of property staff is exceptional, waiting area is remarkable. Trouble in the form of damage to vehicle occurs too often. Minor issues that many customers may never notice or care about but I do. If we can get past these small items then your services would be perfect. I will continue to do my part by cautioning before service is performed and report any instances to get us to where I can be completely satisfied.

Bowlynn

Mar 17, 2014

My mother recently purchased a used Lincoln MKZ from this dealership. The car needed service on her passenger side airbag. The repair was made with no issues, she was given a loaner car (even more luxurious than the one she purchased) and the technician noticed she had a tire in her trunk with a bent rim (pothole. Ugh.) and reminded her that she had paid extra for tire insurance and took the initiative to replace that rim !! She is very happy with the service and courteous treatment she received and so am I !! I recommend this dealership for sales and service. Job well-done : )