Honda of Kirkland reviews

Taka

Sep 30, 2016

I am so amazed by their professionalism as to recommend a car just I needed immediately. I've never imagine that I could get a car so quick and efficiently.

kmori

Sep 25, 2016

My sales agent was Mr. Jin Sato. My lease has just expired, so I had to renew my lease. Thanks to Mr. Sato's kind support, we were able to renew our lease very smoothly. Fully satisfied with his and the dealer's service.I've talked to many staffs at this dealer, and they are all very professional. I highly recommend this dealer for people thinking of buying a car in the Seattle area.

Whitefolks

Sep 12, 2016

Jackie was great got me the best deal and had me in out quick it was a great experience they gave me a great deal in my trade in as well

abuannie

Sep 11, 2016

This is the second car we bought at Honda Kirkland. We did lots of research and we also went to other Honda certified dealers to find the car we like (a white 2016 Civic Touring). But we came back to Honda Kirkland and closed the deal with Mohammed because he's the best sales person we have met. He's very friendly, professional and never pressure you to buy. I'll definitely recommend Honda Kirkland and Mohammed to my friends

Jan

Sep 10, 2016

Mohammed is an exceptional dealer. He is very kind and friendly and I truly enjoyed working with him. I will definitely recommend him and Honda of Kirkland to others.

Jan

Sep 8, 2016

We had a great experience at Honda of Kirkland, came in knowing what we wanted and weren't given pressure to buy anything else. Our sales MJ was very helpful and explained everything to us. The purchase was very smooth. Love my new car thank you HONDA i well recommend to all my family and friends best honda kirkland

Alexandre S.

Sep 5, 2016

Very nice service from Jin Sato. Very helpful and we are happy we the deal we got. We were able to lease a brand new civic even with our inexistent credit.

Benjamin Brodeur Mathieu

Sep 5, 2016

Jin Sato was very knowledgeable, patient and humorous. He helped us through the various step of the leasing process. Overall great and simple! Highly recommend it.

RK

Sep 2, 2016

I met w/ Jin Sato right after coming from Japan to this area.In such as situation, he kindly explained so many useful information not only car itself but also car insurance system, loan system and/or other related points which are different from Japanese ones due to some cultural different backgrounds.He kindly consider my intention and interested points from the beginning. Then he introduced some cars which fitted for my tastes and gave me chances to have some test drives until I could find the best car.Through these experiences I really enjoyed my car purchasing and its related conversations.I strongly recommend you to contact w/ him when you start thinking to purchase a new car/certified used car/used car around here.(FYI, this HONDA can treat other car vendor's used car...) You will be able to enjoy good purchasing experiences w/ him, too.Thank you.

June

Aug 24, 2016

I just bought my new Civic from Jacque Larson. She made the whole process very easy! It was the best car buying experience ever! I will recommend her to my family and friends. If you're looking for a new Honda go see Jacque Larson. Thanks, Candy

Kass Kassidy

Aug 22, 2016

I met with Joseph Murphy three times and he provided me with exceptional and detailed service. Working with him was easy and pleasant as he gave me the opportunity to research and make a decision. He was kind and funny while details about the vehicle. I recommend Joaeph Murphy to all my friends and family.

JennZP

Aug 20, 2016

MJ Kim helped me buy the new CRV I've had my eye on for a while. He was friendly and not a high pressure salesman - just a good guy! I came prepared for battle, but I didn't even have to haggle. He really made it a good experience. I would recommend him!

Judys car

Aug 16, 2016

This experience was easier for me thanks to my salesman Mr. Kim. He calmly answered all my questions. I felt he really cared about me finding the right car.

Brightside

Aug 13, 2016

I worked with Joseph Murphy, he was great! Made the car buying process quick and easy. Very professional and highly recommend. Great sense of humor and easy going

Rey

Aug 12, 2016

Joe Murphy was very friendly and helpful. We had a great experience, and was very happy with the color and price. I would recommend him to anyone.

Pkon97

Aug 9, 2016

Walked in with no expectations and was greeted by a friendly salesperson Mohammed. He treated me with great respect and let me test drive a car with no expectations. I ended up getting a brand new crv. He worked worth the finance department and was able to work at a deal that I could afford. Thanks to Mohammed I know drive a brand new car! Thank you! Oh yeah I walked in an hour before closing and they stayed late to get me into a car which was greatly appreciated.

BK

Aug 8, 2016

I had a great experience at Kirkland Honda. My sales person Alex was very knowledgeable and helpful without being pushy. He gave me great service and was very friendly. I would highly recommend him if you're in the market for a Honda. Each of the employees I encountered at this dealership were very personable. I feel like I got a great deal and I'm loving my new Honda Odessey. B. Kuliczkowski

ELinWA

Aug 5, 2016

We have done business with Honda of Kirkland and always have had a wonderful experience and service.Their Salesman, Joseph Murphy, was WONDERFUL to work with! We leased a 2016 Honda Fit and he was like a caring, doting father (good thing) and helped us get the best financing possible. He is a certified Costco program representative and helped us secure the car through this program. I would suggest Joseph and Honda of Kirkland to my friends and family for sure!

senlie

Aug 5, 2016

Yesterday, we bought a Honda CRV EX-L. We were very happy with the service given to us by Mr. Mohammed Khaleque. He was very patient and friendly with us in providing us with answers to our questions. He made a relentless effort to comply with our requirements and finding the car that we were looking for. In summary, we had a pleasant experience with Mr. Mohammed's service.Thank You

Small Town Squirrel

Aug 3, 2016

I recently bought a certified new Honda Fit from Mohammad, and it's been fantastic! I love the gas mileage, got a great deal on it since it's certified new but actually a couple years old, and I'm a musician so fitting all of my equipment into the Honda is easier than ever. Really great experience, I'd highly recommend Mohammad and Honda of Kirkland, really happy with my purchase! Thanks Mo!

Roo1

Aug 1, 2016

we had a good experience buying a car from Sid. Very knowledgeable and pleasant to work with. Definitely recommend friends and family to him. Go see Sid.

bretth

Jul 26, 2016

On arrival, our salesman gave us space. When we were ready for assistance, he was there. We had scheduling conflicts and they worked with is, and worked hard. Highly recommended.

Kami

Jul 26, 2016

I had a wonderful service from Alex G . He showed me several cars and I ended up buying a Mazda.. Both my wife and I are happy about the purchase .Thank you Alex GK. Yazdipour

Krista

Jul 22, 2016

Two weeks ago I went to Honda of Kirkland to purchase my first new vehicle. I had done my research on a 2016 Honda Civic and new I liked it but I wanted to look around the lot to see if there may be a better match. MJ was very helpful in showing me around their - not 1 - but 3 lots! We test drove multiple vehicles and didn't at all feel rushed to make a decision. He answered all of my questions and when he didn't know an answer he was quick to find out and let me know. I ended up purchasing a new 2016 Honda Civic (surprise!) but had to wait until the next shipment because of the color I chose. In the meantime MJ helped me rent out a Honda Fit that suited me just fine while I waited for my new vehicle. There is no question that MJ is available for any of my questions whenever they may pop up. Russel, in the finance department, was also very knowledgeable and helpful.

todayatolivegarden

Jul 20, 2016

I recently bought a new car from Honda of Kirkland and MJ did a fantastic job. Not did he spec me out on the car, price, and mechanical side of it, but he also called after I brought the car home to make sure that all of my questions were answered and that the car was still doing well.

GM

Jul 16, 2016

Horrible customer service. It made us realize that car buying experience is so important. We were keen on buying a Honda car, but encountered a sales rep who was not interested to show show us around or the cars. Apparently, we were discussing car features, which the guy didn't like.Few comments made by him which I can remember are:Sales rep 1: "I am going to attend to other customers who have decided on a car and make *good* use of my time."One of us: "Sure, no problem." ... We could notice that there were no other customers in the showroom. At that time, we didn't care and continued our discussion.)Sales rep 1 (after less than 5 mins): "Looks like you guys are still here. You were not able to make a decision."One of us: "We're getting there."Sales rep 1: "... Tell me one thing, are your 'discussions' going to lead anywhere..." (There was no need to make such a sarcastic comment. We weren't even bothering him with our questions)When we zeroed in on the car, we went inside to ask for help if someone can help us with the test ride of one of the car. The same guy shows up and makes the following comment which was enough to put us off.Sales rep 1: "Before you take a test ride, can you tell me if you are *actually* interested in buying a car ?" (His tone was rude this time).One of us: "Are you *actually* interested in showing us the car, if not- then we can take help from someone else?"Callouts:1) It looked clear that the guy was not motivated to work or help customers.2) There were no other customers on 4th of July weekend, Such kind of customer service might be the reason.3) The comments made by sales rep were un-necessary and did not help a bit in the car buying process.We ended up buying a car from another dealer on the same day.

Mitch

Jul 15, 2016

Jin made the best deal for us regarding leasing a car. His recommendation fits very well for my family. Highly recommended for Japanese customers if you need a shot-term car lease.

Fumi1976

Jul 13, 2016

A used car was bought.I came to the United States, and it was purchase of a first car, so there was also worry, but you explained politely and I arrived in contract.I think it's saved very much for Japanese.

daichi731

Jul 2, 2016

I really need to buy a car, but at the same time, I hesitated to buy because I was a little afraid of telling my parents. But he encouraged me so kindly that I finally decided. And now I am completely satisfied with the result. Since I am a student, it is also difficult to buy a very expensive one. So he tried hard to find one which I could buy!

Ben

Jul 1, 2016

My agent was Jin,He was super helpful, funny and professional. He understand my needs, requirement and found me a great car within my budget. In addition, he made the car byuing process easy, fast and painless. Highly recommend Jin!

AnandRG

Jun 29, 2016

Jacque Larson spent a lot of time finding me exactly the kind of car that I was looking for. She was very courteous,helpful and all-in-all a wonderful person to deal with. I will recommend her as well as the Honda of Kirkland dealership to anyone who wishes to buy a Honda car.

KH

Jun 29, 2016

Mr, sato was really helpful to me to get a lease car and everything went smoothly even though I am a student. I got satisfied with the car what I got.

Ktodd

Jun 26, 2016

My wife and I purchased our 2016 Honda Pilot from Honda of Kirkland one year ago. We had the pleasure of working with an amazing salesman named Joseph Murphy. He truly listened to our needs and made our experience very smooth and enjoyable. Every time we take in our car in for service he makes a point to come say hi and makes sure we are taken care of. He is a great down to earth guy and we will definitely be coming back to do business with him again soon! Thank you Joseph!

mirabc

Jun 17, 2016

While driving on 185th Street in Kirkland I passed by Honda Dealership and saw a car on the lot. Next day I called the dealership and casually inquired about the car of my interest. Mr. Mohammed a Sales person responded to my call. His manners were very pleasant, he provided every detail honestly and did not placed any pressure upon me which you normally expect from a "Used Car Salesman". I was not even serious about buying the car immediately Mr. Mohammed's presentation was so pleasing I decided to visit the dealership. Since my arrival there to the point of collecting the car I come across with several individuals and every one of them in particular Mr. Mohammed were very help full, friendly, and provided, straight forward and honest replies to all my questions. I congratulate Kirkland Honda to have such a team and recommend any one interested to buy their next car/truck to give them a chance to provide their worthiness.

Gammal

Jun 12, 2016

Thank you Mohammed for all you help. My daughter loves her new Fit and we had an awesome experience. Everyone we interacted with were very professional and knowldgable. Thank you!

Saurabh Ahuja

Jun 12, 2016

I went to Honda of Kirkland for Buying a car and met Mohammed Khaleque in sales. I would recommend him to my friends and family. He is a nice guy and helped me in buying my first car in US. I came to Seattle 1 month back and had lot of doubts in mind but he helped me in making the decision and i finally bought the car. Thanks to Mohammed Khaleque and Honda of Kirkland.

Rajagopalan G

Jun 11, 2016

Mohammed Khaleque was friendly, professional and the team at Honda of Kirkland went above & beyond to help make my purchase experience smooth and easy. Team stayed back till 11 PM to answer all my queries and help with evaluation of the right product for my family needs.

Annel

Jun 10, 2016

My agent was Jin and he was very helpful funny and professional. He made the process for me less stressful and easier. The entire team there, I think was great. Thank you Honda of Kirkland

RyGuy

Jun 10, 2016

I walked in not knowing if I would qualify to get any sort of vehicle but Jacque showed me around and we decided to just see what was possible. Sure enough she was so helpful and found me a car that was exactly what I wanted and I could afford. Thanks guys for getting me such a great deal and treating me so well.

HotWheels

Jun 5, 2016

Once again, after 11 years, Alex G surprised me with the perfect preowned car, after just two conversations. He found me the ultimate driving machine, BMW, the car I have always wanted for 39 years! Thank you Honda of Kirkland and Alex, my car home since 1992.

Kathy A

Jun 4, 2016

Over the years I have purchased 3 Hondas from Ed Molina at Honda of Kirkland. Even though I've moved to another County with two Honda dealerships in the vicinity, I chose to recently purchase an HRV from Ed. I am a person who is quite intimidated by the process of purchasing a car -- numbers being thrown out, trade-in, etc. I trust Ed and I never feel like he is pressuring me to purchase extra options, etc. I feel he is on my side, trying to sell me a 'good match' for my needs. In this most recent instance I went in planning to buy a Civic and drove off with an HRV - a much better model for my particular needs. I love my new car and recommend Ed Molina/Honda of Kirkland without hesitation - a 5 star experience.

Sam1487

May 30, 2016

My wife and I were looking to drive some cars and our first visit was at this dealership. We were greeted by MJ right at the door and went straight for a test drive. MJ was great as not being pushy into buying anything, which we appreciate. He was also patient with us during the negotiation, and maybe that is what got us a great deal we believe. The rest of the team were also nice and friendly. I would recommend giving them a visit for a good buying experience.

UnsignedInt

May 29, 2016

For at least 6 for myself, and even more for whole household. Sato-san worked with me go through the purchase of leases and purchases.He is very friendly and attentive, makes the process very efficient and straightforward. I would recommend him for any needs for cars, new or used. He works hard to understand the needs of his customer, and suggest options.Overall, they staff this location with nice and competent people; I visit them for services, too, and I do find they are honest and not in the business of tricking customers.

pershed

May 25, 2016

Barbara and the management team at Honda of Kirkland went out of their way to make us happy customers. Before allowing us to be disappointed by a situation where the car we were interested in had just been bought by other customers, Barbara and her manager went out of their way to take care of us. They quickly found us a comparable vehicle and worked with us to make sure it was just what we wanted. We don't buy cars often, but the next time we do, we will be certain to go to Honda of Kirkland.

Danny Girl

May 23, 2016

I received excellent customer service with Joseph Murphy in Sales. He was friendly and provided a great experience. I had one small problem and he immediately along with Brian Slish a director at Honda of Kirkand, resolved the situation professionally. Thank you Honda of Kirkland for all of your assistance.

Jeannett

May 12, 2016

Oh Emna you are so FABULOUS!! and I can't stop smiling as you made my dream come true!! I appreciate your kindness and honesty and the easiest car deal I have ever done!! I love honda of kirkland and will always purchase from them and have Emna as my pesonal sales woman

d-roku

May 9, 2016

Mr. Sato recommended some nice cars for me and I could select the best car. Very good car dealer! I strongly recommend this dealer to everyone.

JGrunb

May 8, 2016

Was greeted by Patrick and Barbara both who were smiling and beyond friendly. Patrick even talked to my son about Star Wars!! Barbara listened to what I was looking for and what my budget was. We walked around the lot and test drove a Civic, I was sold. No pressures sale and through the financing portion Barbara got me into the payment I ultimately desired. Wonderful experience and I would highly recommend to anyone looking for a great car sales experience. Feels great to be back in a Honda. Thanks Barbara for all your hard work.

Ryu6913

May 6, 2016

A parson who helped me to buy car with his kindness and passions is Mr. Sato. I feel full of saticification with services and prices. I was not wondering that I can get a car when I visit Honda dealer in Kirkland. He explained details and how to treat with collisions and little problem. If you go to visit there, you'll see great deal with leasing.

Amy R.

May 2, 2016

Excellent customer service from Mohammed Khaleque and others at Honda of Kirkland. Mohammed made the buying experience as smooth as possible for me and my family

cheo.codda

May 2, 2016

After going to several dealerships in the area, we (my wife and I) ended up going to Honda of Kirkland. At the previous dealerships, I got the impression that they weren't willing to work with our situation. Not at Honda of Kirkland. Everyone was very friendly and willing to help. We worked directly with Mohammed to buy our vehicle. I was very pleased with his professionalism and sincerity in finding the best deal that would fit our family. I am very glad that I found Honda of Kirkland and worked with Mohammed. I would highly recommend them to anyone.Thanks Mohammed!

karen11

May 2, 2016

We were fortunate enough to meet M.J. at our first visit to Honda of Kirkland. He was friendly and knowledgeable during our initial test drive and was able to answer all of our questions and address any potential concerns. His knowledge and expertise continued beyond the test drive as he took a significant amount of time with us going over accessories and features. He also took time to review numbers & figures with us so that we could get to a final number we were comfortable with. M.J. communicated with us on his day off to make sure that we got answers to our questions even though he wasn't in the office. He made the car buying process as smooth as he possibly could and we were able to complete the deal without feeling pressured. He had a great blend of professionalism and humor that was a perfect fit for my husband & me. I would highly recommend M.J. to friends and family.

mingli

May 2, 2016

Polo at Kirkland Honda is the best sales person I have ever dealt with. I called a few dealers to find out the best deal for a Civic that I am looking to purchase, Polo was one person that took the time to go over all the details of the car and work out the numbers to my liking. He is honest and right to the point. The entire process was fast and easy. I would recommend everyone I know to buy cars from Polo Dong.

osamu.yamano

Apr 30, 2016

I just leased a car from Honda of Kirkland.It is first time to lease for me.So I don't know about car at all,but Mr Sato explained me about car politely.Therfore,I can lease a car without concern.

Alifarbodsamira

Apr 29, 2016

I highly recommend Hond Kirkland, specially Peter and Barbara. They are super nice and honest. Great Customer service . I really like my CRV . Very safe car and high technology.

Mary

Apr 28, 2016

I want to give special thanks to Mr. Polo Dong and Johnny Chen for support they've given me, and it is really appreciated. I will keep buying Honda or recommend Honda cars because given by special people of Johnny Chen and Polo Dong..

Sandeep Kumar

Apr 28, 2016

I had great experience buying my car at Honda of Kirkland. Jacque was very helpful in explaining different features of the car. She provided satisfactory answers to the questions/concerns about the car. Happy with my overall experience.

Yogesh kumar Pandey

Apr 26, 2016

Had a great experience. Liked the way Jacque answered all of our questions and Got a good deal Completely statisfied with Deal and the professional way of jacque.

Takaya

Apr 23, 2016

I bought a car from Kirkland of Honada. Jin Sato was my salesman and he helped me about car insurance, too. I deffinitely recommned him and this dealer.

richpranganatgmail.com

Apr 22, 2016

We bought 5 cars here at Honda of Kirkland and we never had any issues. Ed Molina in general is really awesome and provided us with any questions and concerns before buying the right car. I recently bought a 2014 Volkswagen Gti and i love it. Our experience in buying cars here is always an awesome one. I recommend buying used cars and new cars here. Look for Ed Molina he is a great guy and is willing to work with you.

YS

Apr 10, 2016

It was my first time to have a vehicle in the US, and I had no idea about which way was better, purchase or lease. He explained pros and cons including total possible amount of expense in each case. I was able to understand clearly and am satisfied with my decision.

Joe and Renee

Apr 9, 2016

It has been 15 years and several bad experiences with Lake City car dealerships before we headed to Honda of Kirkland on the advise of a happy new Honda Civic owner. Jacque Larson quickly found the exact car we were looking for, in a manner that respected our time and intelligence. Jacque listened to what was important to us and took the time we needed in helping sync our new car. If you are in the market for a Honda, go see Jacque. We love our new Honda Accord! Joe and Renee

Stark Family

Apr 9, 2016

We went to Honda of Kirkland to get a car for our daughter and within no time left with a new car and we were very satisfied customers. If you are in need of a new or used car this is the place to go and ask for MJ. He was extremely friendly, honest, and professional. We Highly recommend Honda of Kirkland!

Karunish A.

Apr 6, 2016

I moved to Washington 3 months back and with summers starting I was hunting for a good car deal since a month. I heard feedback for Honda of Kirkland from my colleagues and wanted to give it a try. We met Mohammed the salesperson who helped us in going through the lot of Pre-Owned cars and the collection was decent enough. We shortlisted 4 cars after taking a walk in the parking lot of Pre-Owned cars. But still I wasn't satisfied and looked up at their website for Pre-Owned card inventory where I spotted a Ford Focus 2014 model which had mileage of approx. 9K that draw our attention. This card looked almost new with no scratches or dents. However it was beyond my budget a little bit, but Mohammed helped me in negotiating the price with Finance Manager and setting up a good deal. Finance Manager was informative and explained us various benefits. Next day, car was ready for pickup with all cleaning and minor cosmetic fixes. Its only 3 days of driving so cannot comment much on performance but dealing with Honda of Kirkland was fruitful.

NH

Apr 4, 2016

I leased a car from Honda of Kirkland. Jin Sato was my salesperson who help and solve my questions and ploblems. I diffinitely recommend him and this dealer.

CRV Black

Apr 2, 2016

I have recently visited this shop and purchased the vehicle, the Sales person I worked with is Jin Sato. He is very kind and made us comfortable during the discussion. He has convinced us to come back again and purchase the vehicle. It would be better the shop provides additional complimentary stuffs for their customers.

F

Apr 2, 2016

After few weeks in the US, we were looking for an used car. We met Jin Sato at Honda of Kirkland who provided us with a great service and was really friendly! He actually convinced us we an attractive lease for a brand new Honda Fit.The overall process was really smooth and professional. Everyone there was very nice!

shin

Apr 2, 2016

I bought a used car.My salesperson, Jin Sato was very kind.He always responded to my questions. I recommend him and this shop. (especially for Japanese)

Christopher

Apr 1, 2016

I came to Honda Kirkland with the best intent of purchasing a car and was led around in circles of lies and deceit. During negotiations, the dealership made me an offer that I was considering, but before accepting the offer I asked to see all the fees associated with purchasing the car. The salesperson went to request the paperwork from the sales manager and when he came back he said "they're not cooperating." He scooped up the paperwork, including the registration for my trade-in, and left. I had to chase him down to recover my registration so I could leave. A few days later, the salesperson reconnected with me and we were able to resume negotiations (against my better judgement). I got the information I needed about the fees and told him I would accept the offer that was on the table at the time the previous negotiations fell apart, which they said was no longer acceptable. I was fed a series of weak excuses as to why they would not be able to honor their original offer. In the end, an agreement was made (what was I thinking??) and I was told the agreement was completed, but I would be able to pick up the car in 5 days. The next day, I was told that I hadn't signed the right paperwork, and while I was on the way to the dealership to sign the papers, the vehicle was sold to another party (or so I'm told). I'm not sure what to believe anymore. My advice: avoid this place at all costs.

Happy Honda Gal

Apr 1, 2016

This is the second car I've leased from Honda of Kirkland and I am very pleased with my experience. Both times, I worked with Tanner Eells and he was excellent. Quick and efficient paperwork process and excellent customer service. Won't buy a Honda anywhere else

Christopher8482

Mar 31, 2016

I came to Honda Kirkland with the best intent of purchasing a car and was led around in circles of lies and deceit. During negotiations, the dealership made me an offer that I was considering, but before accepting the offer I asked to see all the fees associated with purchasing the car. The salesperson went to request the paperwork from the sales manager and when he came back he said "they're not cooperating." He scooped up the paperwork, including the registration for my trade-in, and left. I had to chase him down to recover my registration so I could leave. A few days later, the salesperson reconnected with me and we were able to resume negotiations (against my better judgement). I got the information I needed about the fees and told him I would accept the offer that was on the table at the time the previous negotiations fell apart, which they said was no longer acceptable. I was fed a series of weak excuses as to why they would not be able to honor their original offer. In the end, an agreement was made (what was I thinking??) and I was told the agreement was completed, but I would be able to pick up the car in 5 days. The next day, I was told that I hadn't signed the right paperwork and while I was on the way to the dealership to sign the papers, the vehicle was sold to another party (or so I'm told). I'm not sure what to believe anymore. My advice: avoid this place at all costs.

hondacivic2016

Mar 31, 2016

I wanted to get a car, but I had concern about speaking English. Jin Sato was very helpful and I could consult him in Japanese. Finally I got a very nice car, Honda Civic 2016.

MFuller99

Mar 26, 2016

The dealership was polite and helpful throughout the process. They were willing to work with me in my situation (since I did not previously own a car) and were very upfront about all the necessary fees and additional costs, which (while I always prefer not to spend money) I greatly appreciated, since I didn't feel like I was caught in a bait-and-switch.

Johnny Eng

Mar 22, 2016

My experience with M.J. and Ken was absolutely fantastic! Ken was very helpful on what kind of car I should get based on my budget and needs. I needed a reliable car right away for work to a different state and Ken recommended me a 2016 4 Door Honda Civic LX or EX model, and I test drove both models with M.J.. M.J. was very knowledgeable and educated us about the car. I am very impressed by the safety, performance, and style of Civic! I was able to get exactly what I was looking for and I ended up leasing the EX model. Excellent hospitality from M.J. who offered my little son a hot chocolate! Extra kudos to Ken who understood us and took care of me and my mom based on my budget and needs! I want to thank again Ken, M.J. and Honda staff for giving us a excellent customer experience! We recommended everyone to this dealership and ask for Ken and M.J.! They will take best care of you!

Nitin K

Mar 22, 2016

I had the pleasure of leasing a Honda CRV from Honda of Kirkland. I'd like to stress on the wonderful experience I had dealing with Mohammed Khaleque. Mohammed is a wonderful salesman and a very gentle person who understands the exact requirements of the buyer. The entire process was friendly, transparent and flexible. I'd recommend every potential car buyer to go see Mohammed and talk to him as he knows the business very well and can find a perfect car and deal for you.

wizardbertius

Mar 22, 2016

I had the pleasure of working with Ed Molina in purchasing my Honda Civic. He was very helpful and polite, and I was able to get exactly what I was looking for. A very professional dealer whose experience and care shows in his work. Thanks again!

GMB

Mar 21, 2016

Jacque Larson was super helpful, and a pleasure to deal with. Everything she said and did was honest and fair. She worked hard for us.

HN

Mar 21, 2016

I purchased the first car, but he told me to respond to kindness.I can't use English too much, so I was saved in Japanese support.

Grateful

Mar 19, 2016

My experience with MJ and the service people at Honda of Kirkland could not have been better. Very easy to write a review when it is all positive.

Dice

Mar 16, 2016

I just leased a car from Honda of Kirkland. Jin Sato was my salesperson, he was very helpful and nice! I strongly recommend him and this shop!

JJ

Mar 13, 2016

GoodThis shop was good choose!It was to help Jin Sato clerk.Car of choice, price, gave us very politely explained.I was able to get a new car very happy.Other staff is also friendly.

New buyer

Mar 12, 2016

As a first time buyer I was a little nervous about the buying experience. Jin Sato did a great job of showing me various cars until I found the right fit. He was funny, personable and patient which was refreshing. I would recommend this sales man. He knows how to put you at ease. Thanks Jin!

Patrick1990

Mar 12, 2016

Jacque at Kirkland Honda made my car shopping experience perfect. Her willingness to go above and beyond to ensure that I was taken care of left no doubt that I was being professionally handled. She promptly responded to all my inquiries, and took the initiative to keep me in the loop every step of the way throughout the process. She was warm, friendly, and truly made me feel that my satisfaction was her bottom line. I would absolutely recommend her in the future. Thank you Jacque!!

hotaru-mama

Mar 11, 2016

I got a new car from Jin at Honda of Kirkland. It was a great deal and no pressure. I was so happy. If anybody wants any cars, go to Jin. Thanks, Jin.

Hondaelementlover

Feb 28, 2016

I walked in to Honda today having a good idea of what I wanted to buy and when. Jin Sato walked up to me when I walked in and got to know what I wanted, my price range and what kind of lifestyle I live and want in the future. He introduced me to my new (used) Honda Element which I had never seen nor considered but fit my needs more than any of the three original cars I had in mind. I didn't even want to look at another car after I drove this beautiful car that's made for avid sports lovers like myself! He got me approved and driving off the lot today - which is the way I wanted it - one and done! I'm so thankful he was able to direct me to a better choice for my lifestyle than I knew existed! Fantastic customer service and I'm loving my car :). Thank you Jin!!

Marick

Feb 23, 2016

Mohammed greeted us promptly and he was very friendly and helpful. We ended up seeing a used vehicle that met all our requirements and started the buying process. Mohammed was very eager to help us in getting the "deal" we wanted. We were pleasantly surprised about the trade in value they gave us for our vehicle but I wished we would have done a bit more research on the cost of used vehicles. If we could do it again, we would deal on the price of the new, used vehicle verses getting the better trade in value. But, with that said, that was our own fault and not theirs. Overall, things went very well and it was a pleasant experience.

Mike Snow

Feb 23, 2016

Hi recently bought a car from Honda of Kirkland. Jin Sato was my salesperson and he was awesome! He really went out of his way to provide us with the best service possible. I will definitely go back!

Sethu

Feb 20, 2016

The purchase experience has been great and enjoyable. I love the service. Sales representative was very helpful and patient. Overall experience is good. will recommend to others as well

Koto

Feb 13, 2016

Good experience!!!I was helped Japanese speaker clerk, Jin SatoHe was so helpful and friendly!I got a new car with his help!!I strongly recommend you to buy new car here!!

Jayesh

Feb 12, 2016

I came in new to the country and never thought getting a new car would be so easy and comforting. I would like to specifically mention the Sales representative MJ who not only got me a great deal but helped me with Financing the car with the best rates considering my Credit History in the country.Special credit to the whole supporting staff and the co sales persons to have my Buying journey a real good experience.I would definitely recommend the dealership to my friends and family

NWCarShopper

Feb 8, 2016

On 1/10/16 I was shopping for a used Mazda Mazda5 for my growing family and happened upon three different ones, one of which was available at Honda of Kirkland. I chatted with TJ Howard about the vehicle they had and he was very prompt and friendly, answering all of my questions. After a few days of deliberating and additional communication, I made an email offer to TJ for the Mazda5 contingent on the test drive, which he was able to accept. My whole family piled into a rental and drove nearly 3 hours up to see the car. TJ met us at the door and the Mazda was even better than I expected! They had reconditioned it with a full set of brand new Yokohama YK580 tires, new serpentine and A/C belts, and a new battery along with a fresh full synthetic oil change. The car is black and was waxed flawlessly. My wife and I both test drove the car and found that it drove wonderfully, so we accepted the deal. TJ had everything ready to go, it was so fast it was amazing! It took us longer to fill out the title paperwork with the F&I lady than to actually buy the car. I've had it for a little over 3 weeks now and couldn't be happier. My mechanic inspected it and could find nothing that will require work at all and it has been running and driving like a new car. I can't recommend TJ Howard enough, he really was fantastic to work with throughout the process.

vjyvijji

Feb 7, 2016

I just bought a 2016 Civic from Honda of Kirkland. Very pleased with the whole buying experience. Jacque Larson from Honda of Kirkland was the one who helped me out there. She has good depth of knowledge and had great suggestions for me. Professional and personalized service and nice follow up after purchasing. Very, very happy with the car. An all around awesome experience. I would definitely recommend Honda of Kirkland center to my friends.

Leaf

Feb 5, 2016

Sales & FinanceSalesperson was very good, Mr. Sato highly recommended. Sales manager was not introduced but discreetly facilitated the sale.Soft sell, low key, humane. Good vibe at dealership. Not predatory.Cash purchase, no credit application or financing needed.Avoiding the complexity of dealer financing was helpful.

Aziz

Feb 1, 2016

I had a wonderful experience in purchasing a used vehicle with Honda of Kirkland. Mr. Khaleque showed me what they had and helped me in buying a right car as per my budget. It took time to make the choice and Mr. Khaleque helped me throughout the process. Thanks for his help and patience as I worked through my decisions. Also thank finance as well as service manager to take out his time ahead of my appointment time and educate me on nuances specific to Honda cars.

imee1

Feb 1, 2016

My experience at Kirkland of Honda with Ed was very smooth, no complication at all. I was happy and satisfied with my new 2016 civic.

Nath1980

Feb 1, 2016

Came in looking for a used car for our expanding family. Met with Sid. Looked at a few cars and found a car that would work for us. Offered a price and was accepted. The whole process was fast and easy. Thank you and we'll recommend everyone we know to Sid and Honda of Kirkland.

Ran

Jan 30, 2016

The price difference of same car for two different persons in this dealer is very high of1000$ bugs... they simply manipulate you to buy the car and then for maintenence of your car you should wait for a week to get an appointment. Don't know why they sell cars daily and don't improve the service department/staff. I personally got accord car for 1000$ extra than my friend who took the same car of newer model in the same show room. :(

Zat

Jan 27, 2016

Friendly dealer, worked with me for a good price. Was looking around for cars at the time and they put me under no pressure to stay. Very confident in their product.

MS

Jan 25, 2016

I was looking for a lease car but I couldn't find the one which exactly I wanted. yet, finally I got it. So far my car works very nice.

Zac

Jan 23, 2016

I was looking for used car and I found Japanese speaker clerk, Jin Sato, he is really friendly and gently. and finally I got a new car! I really recommend him if you want to buy a car!

Norski

Jan 22, 2016

Was looking for a used Odyssey or Pilot. I was able be to kick some tires without sales staff immediately at my side. Then, at the right time, Jin Sato came out to assist. I left after a first visit without any pressure to think things over. My wife and I came back the next day, kicked some more tires, took a test drive and bought a very nice Pilot. Jin Sato was very nice to deal with and was a big help with all questions.

snewman001

Jan 13, 2016

This was easily the most peaceful process I've ever dealt with. I walked in to Honda of Kirkland and was immediately greeted by Jacque. I explained to her that I was mechanically inclined, had done my research thoroughly and was just looking to see the selection as I am under a tight budget and, let's be honest, cheap. I test drove a new 2016 Accord and instantly, I knew this was the car that I wanted. Once Jacque and I had discussed the specifics, she helped come up with a deal that fit perfectly within my budget. After meeting with Ken Pho, Jim Waddington, and Amit a few days later, I drove that baby off the lot with 19 miles on it. If it wasn't for the huge amount of respect, kindness, and overall willingness to help that I was shown during this process, I would have kept looking around comparing more prices. But after this experience, I will NEVER go to a different dealership again. Never once did I feel pressured or like my needs were not of the highest priority.I would recommend any close friend of family member to come to this dealership FIRST, above all else, when thinking about buying/trading/leasing a different car. The quality of service is impeccable.Thank you all so much for everything. I felt like I was part of a family during my time with HOK. The amount of gratitude I feel exudes words. Can't wait to visit once my car is due for service :)

k2seki3

Jan 6, 2016

Mr.Jin Sato provides excellent customer service and allows us time to make our decision He gave us precise advises to help as I'm pleased with his support,

Dealrate

Jan 4, 2016

Our dealer was Jin Sato, he was helping willing it, try hard to meet my expectingly. Can't complain for what he has done for car I want.

Toshi

Jan 4, 2016

It's my first time to get a car in US. Jin Sato helpes me by much of information and kindness. I quickly get the great car by affordable payment.

4WDFansPilot2016EXL

Dec 29, 2015

Quick and easy process. Got help right away and test drove the car within 15 min. Worked with Jin Sato who is fun to work with, very punctual with appointments and straight forward.

M1saki051

Dec 23, 2015

he was really helpful and friendly. For me, it was very helpful that he can speak Japanese. He helped me to find insurance too. I had a good experience.Would definitely recommend this place!Thanks

Ryo Takahashi

Dec 23, 2015

I just wanna say the service to lease a car was totality helpful. First time, I visited there to lease a car for one year. I thought I had to follow complicated formalites but then Mr.Sato recommend to me a nice plan by Japanese. His plan was truely helpful and he also gave me some advices.

John

Dec 11, 2015

I worked with Jin Sato who was able to find and deliver the exact 2016 Accord I was looking for despite the fact that there wasn't a single one in the entire Seattle area. There doesn't seem to be much demand for the Accord with manual transmission but Jin found it and got it delivered. Sweet car and great experience working with Jin.

Liveway

Dec 2, 2015

Before I walked into Honda of Kirkland, I have been to a few other Honda Dealers in Great Seattle area. Honda of Kirkland is the first place that makes me feel that they want to have business with me. Jin, who helped me to finish this purchase on 2016 Honda Pilot at the end, has been very friendly and patient. Even the usually very stressful deal negotiation part, I felt it was a quite pleasant experience, as persons here want to make a business!

MayMmiyata

Nov 19, 2015

Overall 5 stars for Jin who helped us get a car after ours broke down days before. Super happy with the choice of car, he gives out good deals! Very nice, good at making hot chocolate :)

hondajunkie

Nov 15, 2015

I came in to look at a car I had seen online. Mr. Sato greeted me as soon as I walked in and I got to test drive the car within 10 minutes of speaking to him. Mr. Sato made the transaction smooth and enjoyable with his jokes and knowledge of cars. I will definitely be returning to this dealership!

Carppmom

Nov 12, 2015

I found my "Fit" at Honda of Kirkland through the efforts and enthusiasm of two incredible women. They treated me with respect, knowledge and sensitivity.

Taka

Nov 12, 2015

This was my very first visit at Honda of Kirkland and I was so amazed that the leasing process was unexpectedly smooth, quick and well organized. Not only that, the sale rep, Jin Sato-san, was very friendly and explained well enough for all details about the vehicle I leased. In the end, completely satisfied with what I leased from him.

Lindamj

Nov 9, 2015

I am a returning happy customer of Honda of Kirkland. I just completed my 3rd auto transaction today. I had a somewhat complicated transaction to make, but as concerned as I may have been, my guy Jin Sato handled it with complete confidence and thoughtfulness every step of the way! It was a comfort to know he cared about me and my personal circumstances and he wanted to find me the car I would be happy owning and what truly worked for my budget. Loyalty pays off! Jin is friendly, easy to talk to and puts in the extra effort! Shout out also to Jim the dealership manager for supporting his sales team and showing his appreciation to a loyal customer! I am very grateful.

Nagoyan

Nov 2, 2015

I lease accord at honda kirkland. Staff is very helpful and professional. I had a wonderful time and experience. Mr Satoko is best. I really appreciated with him

Abbadabbadoo

Oct 29, 2015

I had a wonderful experience from the moment I walked into the Kirkland Honda. Everyone I encountered was very helpful and professional. My sales and leasing gentleman's name was Luaye Khatib. He was so wonderful and professional. Explained everything to me in full detail. He was not just out to sell a car. He treated me with such kindness and was wanting only the best for me in providing a good safe car, as well as a car I would enjoy for many years. This is my third Honda that I have owned. My last Honda I bought was also from Kirkland Honda. I would greatly recommend them to anyone of my family or friends. Patti Arthur

Civic15

Oct 19, 2015

Dropped in at Kirkland Honda this weekend as our current Honda lease expires soon. Our salesman, Mr. Sato, discussed our future car needs and allowed us to test drive several models. Mr. Sato was very savvy of the various models and benefits of the upgrades. Thanks to his expert handling, we picked out a new lease model and our existing lease was terminated to our complete satisfaction. I would highly recommend Mr. Sato to anyone in the market for a new Honda and Kirkland Honda won't disappoint.

smart

Oct 15, 2015

I visited Honda of Kirkland because the sales person who can speak Japanese exist there.Mr. Sato is very kind and friendly, so I could enjoy talking with him.It is very helpful to comunicate in Japanese.

denny5

Oct 13, 2015

I had visited more than 10 dealers of different makers. Honda Kirkland is the best and supportive. They understand our need and can give best suggestions. We had the best price without hard negotiation. All paper works are well looked after. It was obvious that they wanted us to have as great of an experience as we did. He was very knowledgeable, patient, and more importantly worked his hardest to give me the best deal possible on a brand new car! I can definitely say my first car purchase experience was amazing! I got great customer service and drove away with a car that had everything I wanted! We would highly recommend anyone to get their vehicle at this location. Will definitely come back next time if we have any need about auto. Mr Jin Sato is very experienced.

Little princess

Oct 2, 2015

i have worked with Joseph Murphy on my second vehicle. He provides excellent customer service and allows us time to make our decision. We like the American made Honda brand and my wife will purchase our second car from Joe. Honda of Kirkland is a quality dealership with well trained professionals. We consider Joe more than just a salesman and now consider him a friend. we look forward to working with Honda of Kirkland.

Rooster1

Oct 1, 2015

Thank you Sid and Honda of Kirkland staff for a smooth and pleasant experience on my second Civic lease. My salesman was friendly and guided me through the whole process. He was straighfoward and informative. Got a great deal and would recommend Sid and Honda of Kirkland to my friends and anyone who needs a car.

D.sp

Sep 30, 2015

This was the first time I purchased a new car. EMNA was non pushy which I appreciated, she did a great job selling me the car, and I was able to walk away with the car I wanted for the right price!!! Thanks Emna.

Car purchase

Sep 30, 2015

This was the first time I purchased a new car. EMNA was non pushy which I appreciated, she did a great job selling me the car, and I was able to walk away with the car I wanted for the right price!!!

kmori

Sep 17, 2015

We just purchased a new Honda CR-V few days ago. Mr. Sato was amazingly helpful and truely respectful for us. It's been only few days since we moved to the states from Japan, so my wife and I were kind of nervous to get a car as it was our first time to own a car in the states. However, Mr. Sato kindly explained all the details and procedrures to own a car in the states, and we really enjoyed talking with him.I totally recommend this dealership!

wadawgfan

Aug 27, 2015

We worked with Joseph Murphy on the purchase of my daughter's Honda. Joseph worked hard to meet our needs and never tried to oversell us. He understood that my daughter was not able to afford a high car payment and he worked with us and found a car she loves for a price she is comfortable with. I would recommend him to anyone looking to buy or lease a car.

HMAN

Aug 19, 2015

We have had good experience with this dealership, for except one sale man's. We order a CRV and added running boards, tow package, others. We spend 4 hours test driving and working out the details. Happy now= Happy wifey.....

Chung Kuo Young

Aug 1, 2015

Alex has been an excellent sale person during this purchase experience as well as previous purchase. Alex's customer service is so good that I will always come back to Kirkland Honda for all my car purchases.

Elizabeth

Aug 1, 2015

We have been servicing our 2005 Honda at Honda of Kirkland even though we purchased it form a different dealer. We have been pleased with the service received so when it comes time to purchase a new car, this was the only Honda dealership we were interested in. The buying process was as painless as possible. Everyone was professional and friendly.

Jonathan Mooneyam

Aug 1, 2015

We worked with Sid who was great. Also had a good experice with Tim. Very friendly staff, who cares about their customers

carswastemoney

Jul 19, 2015

Shame on me for buying here. Salesmen were high pressure, made no connection with me or my family, and in classic car salesmen mode, twisted every number and ultimately took advantage of my lack of understanding about leases. I didn't get the deal I wanted upon further review of the documents they stuffed down my throat and pushed me to sign in all of 5 minutes. Manager didn't even have the guts to come and explain the numbers to me. Being honorable to my word, I pushed through and signed anyways, buying my last vehicle from this dealer.YOU WOULD BE BETTER OFF BUYING A HONDA ELSEWHERE. Great vehicle, scummy dealership.

Lydia

Jul 11, 2015

Luaye was helpful and extremely accommodating. I am very pleased with my experience. this was the fourth Honda dealership I visited in two days and no other sales person even offered me a test drive. Luaye was friendly and engaging throughout the buying experience. thanks luaye! Lydia

Angela G

Jul 8, 2015

My husband and I went in for a specific used car and received help right away. Actually, we purchased a different car that ended up working better for us. I'm very appreciative for not receiving the traditional hard sell like you get at many dealerships. The salesman was patient and answered questions, and even gave us time to think and chat about the deal without pressure before buying. I felt wanted and important.

galyna

Jul 1, 2015

very friendly and helpful people. johnny chen made our buying experience fun and enjoyable. we will definitely come back again and recommend this dealership to our friends.

Ryan H

Jul 1, 2015

By far the best car buying experience I have ever had. I was in the market for a new odyssey so I sent out a inquiry online. Polo from Honda of Kirkland got back to me right away, We worked everything out over email and the actual process only took about an hour. Very straight forward. Polo made it fast and easy for me. Just the way I like it. will be back again!

Adisankar

Jun 27, 2015

Luaye is very customer friendly. In on word, he helped me get it at cost I'm happy with.

Balamur ugan Seicaran

Jun 27, 2015

Luaye is very good and helpful in showing the car and explaining the features of the car. very friendly during the negotiation. He made the deal very smooth for us.

Patti Wa

Jun 20, 2015

This is the 3rd Honda I have purchased from Honda of Kirkland, the second from Ed Molina. I drove and was happy with my last Honda accord for many years. Ed was very helpful with my latest purchase of a certified used Honda

Mohammad Jawad Elahi

Jun 17, 2015

I got the car from Luaye Khatib of Honda of Kirkland. I have been coming back to him for the past three years and he always provides me top-notch service. I always feel comfortable dealing with him as he walks you through the process painlessly and will always act as your advocate and you will leave completely satisfied. Thumbs u for luaye and Honda of Kirkland.

Theresa

Jun 16, 2015

Always great service, my 4th vehicle from here. Definitely contact Ed Molina for assistance. T.

Xiabo Liu

Jun 11, 2015

I had an awesome experience at Honda of Kirkland. We trade our old car in for a new odyssey. After we met Polo, everything went perfectly. All the fears I had about going into a dealership went away. He made everything fast and easy for us and spent the time to show my wife the features of the car. Really recommend Polo Dong to everyone we know.

Ajit Kumar

Jun 10, 2015

I love 2015 Honda Civic Coupe and I didnt know buying car would be so easy! Thanks to my Sales Person, Tanner, whos been very friendly, helpful and most importantly answered any questions that I had. Certainly I will refer my friends to Honda of Kirkland! Cheers# Ajit

GRETCHEN MINER

Jun 10, 2015

Just got a 2015 Honda Pilot Saturday morning 5/23. I absolutely love the car and the experience at the dealership was great as well. Ed the salesman has sold my family 3 of the 5 cars we have purchased all at this dealership over the years and Ed is by far the nicest and easiest car salesman I have ever met, he made it a wonderful experience. I highly recommend both this dealership and ED if you are in the market to buy a car, you will not be disappointed with any HONDA from Honda of Kirkland!!

Nicole House

Jun 10, 2015

My friends suggested Honda of Kirkland based on the reputation and customer experience in the community. Also the General Manager Larry Mallory has been actively involved in the community and known for his Honda Motor Company affiliation. So I visited Honda of Kirkland and met Joseph Murphy. He provided several test drives on different models to insure that I felt comfortable with my vehicle. He was kind and did not pressure. I returned on my second visit and pre-qualified with the General Sales Manager Ken Pho. I was a first time college grad and Ken insured that I receive a competitive rate. The new Honda Civic offered the best engineering and was safe to drive. Thank you Larry, Ken, and Joseph Murphy for making my first vehicle purchase experience so positive!

Omkar Kulkarni

Jun 10, 2015

Very nice people. Totally trustworthy and understanding folks. Jacque and Jim are the best people I have met in US till now.

Moin

Jun 10, 2015

Good GuidanceLovely HospitalityImmediate responseTimely follow upCustomer Satisfaction OrientedI have taken a crosstour from Honda Kirkland. I liked the way they deal with the customers. No dout they contacted with multiple banks to get my rate of interest down which did affect me a bit. But it have been much better if they would have idea which would be the better bank to contact for my kind of credit score.Rest all good. From all the showrooms i visited.

123456

Jun 1, 2015

We came in to Kirkland Honda to buy a new car and dealt with Deep Sharma. We can't thank Deep and Kirkland Honda enough for an amazing experience! Keep up the great work! We'll definitely be recommending family and friends to Deep.

Danny

Jun 1, 2015

My wife and I are in the market for a new car and interested in the lease program. Very glad that we met Polo at Honda of Kirkland. He spent the time to explain how the lease works and made us see it is right for us. We are people who take our time to make decisions. We visited the dealership 3 time before making the purchase, never once was Polo being pushy or gotten tired our constant questioning. We felt very comfortable dealing with him and we got a great deal too. Everyone will know we gotten the new car from Polo at Honda of Kirkland.

Robert

May 31, 2015

Purchased a vehicle from Andrew today and his professionalism is outstanding! He made the buying experience so much better than other dealerships around do the area. I would highly recommend him to all my friends and to all who see this review!!!

Matthew808

May 30, 2015

We have purchased two cars from Honda of Kirkland, both from Ed Molina. Ed is great to work with - he was patient and willing to listen to what my wife was looking for in a new minivan. We returned to Honda of Kirkland because I had purchased a used Civic Coupe from them a couple of years ago. Ed took care of us then, and we were lucky to work with him again. We walked away with a 2015 Odyssey, which replaces our 2000 Toyota. We love the vehicle, and would send any of our friends to Ed. We also received excellent treatment from Tim, our financing agent. He found a great rate on a loan for us.

Happy Driver

May 22, 2015

I have been interested in the brand new HRV since I first heard about it in January of 2015. I visited the Kirkland showroom several times, looking at cars and waiting for the HRVs to arrive at the dealership. While there I spoke with several of the employees. Most were very helpful, not pushy, and were respectful of my needs. When the HRV finally arrived I was connected with Ed Molina. This was a great match! Ed was patient, knowledgeable, and fun to work with. My son and I both drove the car and were impressed with this wonderful HRV! It is the perfect size and has so much interior room for a smaller car. I have ordered a jazzy red HRV and will finish my praises for Kirkland Honda in a few weeks when it arrives. Thank you so much to Ed, Jonathan (finance), Willie, and Peter for providing a great buying experience!

Rafn

Apr 11, 2015

I am in the market for a new car and interested in the honda lease program. However, I have never leased a car before and had no idea how it works. I came in honda of Kirkland couple days ago and met Sid Eng. He walked me through the lease program a few times to make sure I understand everything and gave me the confidence to go into a lease. He was very patient with me and I never felt pushed in anyway. The entire process was very pleasant. I am now a proud owner of a brand new Honda Civic.

Nikki

Feb 19, 2015

The atmosphere and professionalism was beyond expectations. I met Joseph Murphy the show room floor and was shown several different models. He really cared for my needs and was professional. I came back after several different brand comparisons with other dealership's and found the 2015 Civic best engineered based of safety, technology features, and comfort. I was a first time buyer and was treated well by American Honda Finance based on my interest rate and terms. The dealership was clean and friendly and provided a great selection of colors. Thank you Honda of Kirkland for providing an exceptional experience..

Polly

Jan 19, 2015

I had put a new battery in my car, a code was needed to enter to program in so that it would work once again. I contacted Honda in Kirkland Wa, to see what I needed to do. Jason Walling contacted me with steps on how to reset my car stereo. He was not only quick he explained it so well the steps needed. I've been a Honda owner for many years now.My hats off to Jason Walling for all his help and again was so prompt.Sincerely,Joann AndersonDuvall, Wa

samistar77

Jan 12, 2015

Honda of Kirkland is a great place to go to when buying a new car. This dealership bent over backwards to help me through the process. I had a particularly great experience with David Patterson, who continued to follow up with me about my car purchase for several days after I purchased my new Accord. It has been 3 months since I bought my new car, and I still think it is the best car purchase that I have made in my life. If you are looking to buy a Honda, this is the only place to get it.

Magicsombrero

Jan 10, 2015

I stopped by honda of Kirkland to test drive and ran into rob. I am so happy that I ran into rob. He found the perfect civic for me. I love my new civic. Go see rob at honda of Kirkland.

liv38ig

Dec 27, 2014

Bought a 2015 Honda Civic EX Coupe. Our salesman Jin Sato and sales manager Tiger Kim were the easiest people to work with. Very courteous, zero pressure, easy pricing and very professional. They even gave us free pizza!! The whole pie!!Didnt experience any of the stereotypical dealership "pressure" or "games" most people worry about.I personally had a great experience here and would recommend my closest friends and family.Thank you Honda of Kirkland!!

fwdk98003

Dec 25, 2014

All I have to say is that this is the best place to buy a car. From start to finish I am happy with everything. I recommend everyone to visit Honda of Kirkland before buying any car!

jonny

Dec 24, 2014

I stopped by Honda of Kirkland a week ago after discussing the deal I wanted to get for a certified used vehicle. Jonny, the sales person told me that he would be able to get me the car for the price we discussed. I walked into the dealership and he presented my offer to his Sales Manager. I realized that he brought me in to the dealership, without confirming the deal we discussed, with his manager. The Sales Manager came to discuss the deal, but I felt I was wasting my time as I was told the price was now significantly more than the original deal. The manager was very aggressive and rude. Every customer has the right to offer the price that he or she wants and sales people should not act like jerks. They can tell their customers that we cant sell it for that price. Honda of Kirkland doesnt have any respect and dignity for their customers. This was my second time visiting the dealership for buying the second car and will never go back there again. PS. Please make sure that you arrange a ride to home if you dont close the deal. I didnt have the car at that time and they picked me up. I had to take a taxi home at the end.

mtkmtk

Dec 24, 2014

I have to say that this was the best car buying experience I have ever had in my life. I have purchased over 15 cars in my life for myself and family. My sales person Johnny Chan was really easy to deal with and all the managers were professional and listen to what I wanted. Everyone made me really comfortable. I have to recommend everyone I know to Honda of Kirkland and see Johnny Chan!

Tktktk123

Dec 23, 2014

After searching for my new honda I ended up at on the Kirkland and purchased my car from cells person named Polo Dong. Very professional and friendly. Absolutely different than 3 other honda dealers that I have visited. Polo is the best in the business. You have to go see Polo to experience the difference. Honda of Kirkland is awesome!!!

RD

Dec 17, 2014

I just purchased my second CR-V from David Patterson at Honda of Kirkland. I was very impressed with the customer service when I bought my first CR-V, but this appointment was even more efficient. David is very knowledgeable about the new features on the 2015 CR-V Touring. He patiently answered my questions and made the whole process stress-free. I definitely recommend David Patterson and Honda of Kirkland for a positive car buying experience.

behaydn

Sep 3, 2014

I am so glad that I purchased my first car at this nice dealership. Everything and all the people who work there are so amazing especially Chuck Jones who helped me working great with exceptional kindness and sincerity. I really enjoyed being at the clean and fresh looking dealership and the organic coffees and teas were definitely a plus. I will recommend everyone around me to buy their cars at this dealership with Chuck Jones. He not only works so professionally, but also takes care of his customers so impressively. Unlike other aggressive dealers out there I have experienced who almost made me give up purchasing a car, Chuck always treated me as well as my family and friends so gently with great respect. I remember that he spent so many hours explaining about the car before I purchased the car and even after I finished the paperworks, he was not reluctant to help me practice driving the new car since I was a very new driver even though I asked him to leave. We can hardly expect this kind of heartfelt service anywhere around these days. I really appreciate that.BTW, I found a tiny spot of debris under the coat of my 2014 brand new white accord over front window frame and little brown spot on the back seat that I had to clean up with soap which are little imperfection of this car, but except for those, my experience of purchasing my first car at kirkland honda was very pleasant and satisfying!

shoily

Apr 8, 2014

I did break fluid change, transmission fluid change and engine oil change from Honda of Kirkland in Washington service. The moment I drove my car off the service, I found that the steering is shaking when I'm pressing the break. I thought it might have something to do with break fluid change and will go away after some days. But the symptom is persistent. I did not have this problem before. I went to dealership once and also called them, but they are reluctant to take the responsibility and asking money to inspect the break. I'm not going to go to this dealership/service again.

ScottDrown

Aug 10, 2013

Contacted this dealership about a Costco program purchase. Dealing with Jim Langlow and Sales Manager Peter Takasawa was great. No pressure sales at all. Some glitches getting into finance so had to return the next day. Overall I would recommend this dealership.

seattlesunsets

Jul 30, 2013

I was looking forward to getting my new car through Honda of Kirkland, especially after reading so many great reviews.How wrong that ended up being. While I was originally told that I would qualify for a 0.9% APR, I was later informed that my interest rate would be in the teens and I would need to put more money down than originally estimated. When I asked why, I was told that my credit score was 590. However, having just run my credit score three weeks previously, I knew that this was not even close to what my credit score really is.I then asked that Honda of Kirkland run more than just the Equifax. The response? For your safety, we don't think that's a good idea.A waste of four hours of my day, refusal to cooperate from both the credit managers and the sales guy, who constantly reassured me that this happens all the time (really?) and he had no idea why my credit score was so low, seeing as there was nothing negative on my report (to which he freely admitted).So I asked for a copy of my report. There was no number by which I could call Equifax to dispute, no report number, nothing. When I asked for one, I was told that by law (and their agreement with Equifax) they weren't supposed to share the credit report with me in the first place, and can't provide an identifiable number to me.Oh, and did I mention that I gave them copies of my bank statements to help the proofing up process? Not only did I receive a "credit report" with no way of verifying the report, but they also have my banking information.Take my advice - take your business anywhere but here.

vh591

Mar 11, 2013

At this dealership, after the sale is over, you're on your own - we purchased a 2012 Honda Accord - after test drove the car and agreed on pricing, we asked that a deep gouge in the rear bumper be repaired - Mr. Murphy offered a touch up paint bottle - we refused and insisted that it must be repaired..i.e. smoothed out the area and spray paint the damaged area in the fiber glass bumper. I scheduled to bring the car back and I did. After two hours the dealer called me and said the car was ready for picked up. I was thinking, it was too fast for a repair this like so I called Mr. Murphy and asked him to go over the service area to take a look and tell me if the job was to his satisfaction - he called me back and told me that it was a perfect fix. When I arrived later that afternoon to pick up the car, to my horror, the deep gouge was touched-up, not repaired. It was late in the evening so I left the dealership - I have email Mr. Ken Pho, the sales manager and tried to call him three times, left the message three time without any words from Mr. Pho as well as from Mr. Murphy. I am not trying to give anyone a hard time - I just need to have the 21 thousand dollars car fixed properly. If this Honda dealership valued their customers as much as what they have advertised, then they should provide a descend service and treat their customers with respect during and after the sale. Customers loyalty will guaranty healthy business in the long run - cheap shot like this will definitely hurt their future.I hope this message will help other people to be very alert coming in to this dealership.Best regards,Le

sachinku1

Feb 25, 2013

I went to purchase a new Honda Accord 2013 EX-L / CRV. Sales person, Martin, was very helpful and wasn't pushy. I test rode both Accord and CRV. Martin neatly explained all the features. When we sat down to negotiate and got down to the basics - invoice price, holdback etc., Martin's manager made an entry. This guy literally barked at me saying he wants to make a profit. When I reiterated the fact about hold back, his voice and body language seemed to go a tad threatening and disrespectful. I felt very uncomfortable and decided to leave the dealership. The next day I bought the same vehicle from Klein Honda where people are friendly and respectful.Two days later, I got a call from Honda of Kirkland that they have a great deal for me and I asked them to keep it for themselves.Thing is its ok for one to be firm about what one thinks is fair but NOT OK to speak scornfully to customers. Run far and fast from this dealership.

buella85

Oct 29, 2012

I was called by Jin Sato at the Honda of Kirkland to see if I wanted to sell my Honda Civic. I was interested in trading up, so I made an appointment. While the Jin was very friendly and seemed knowledgeable, when it came to my trade-they tried to tell me my transmission was slipping, that I had a received a bad paint job, and that there was damage from an imaginary accident to the front of my car, therefore my trade-in value was a couple thousand less than Blue Book value. Since I have not had any problems and just had it serviced in the last couple of weeks I told them I wanted to explore other options. They also had a very slim selection of any older cars that I was actually looking for. They then brought in the sales manager who seemed to just want to sell me a new 2012 Honda Civic even though I told them I wasn't ready to buy. At this point I didn't believe anything they said and felt very uncomfortable working with them any further.I then promptly made an appointment with Honda of Seattle and got a great deal and service on a 2012 Honda Civic. I will not be returning to Honda of Kirkland.

ratterton

Oct 19, 2012

I went to Honda Kirkland because they gave me the best deal. Lew, my salesman, was fantastic as he was 100% transparent with the pricing of the CRV. The finance department was a different story. I had one request with the financing to get financing through my credit union Ive been with for years. As usual when signing all the papers my finance guy was more concerned with up-selling me on all the warranties and add-ons then listening and getting the financing I asked for through my credit union. A week later I get a call from Wells Fargo who now holds the title to my car. I was a bit confused and gave Honda Kirkland a call. I expressed my disappointment to Eric, the finance director, as now I would have to go and refinance through my credit union. He said there was nothing he could do as now the loan is with Wells Fargo. Once again, I expressed my disappointment in the lack of communication between departments. At that point I conceded, as I knew there was nothing he could do with the loan. I knew I would have to refinance through my credit union. I asked if there was anything he could do to rectify the poor customer service I received from his finance department. He told me yes and that I would be hearing from him shortly as well as another manager on the sales floor. Its been a month and I havent received a phone call from them. Overall, I suppose this dealership is the same as most others they treat you like royalty until the deal is signed, then they forget all about you. The only great thing that came out of this was when refinancing, my credit union beat Wells Fargo APR by 0.57% with better loan terms. My only advice is if you decide to go with this dealership is to take charge of your own financing. If I had to do it over again I would have taken my pre-approval loan with me and taken care of the financing myself. Their CUDL system didnt work at all, at least not in my case.

treihing

Aug 27, 2012

Oh the Epic Fail....I have reviewed this dealership in the past but since we were in the market for a new vehicle, my wife wanted to give them one more shot and but what a mistake it was.We are approached by the typical sales guy promising the world. He stated he will give us any price we want. The best price for our trade, blah, blah, blah. So of course my wife and I had our guard up.We were trading in our vehicle that Blue Booked at $28k and purchasing a new car that had an MSRP of $41k. So we sit down and the sales rep did not know how to operate his own data entry system to enter our credit application. So now I am walking him thru his own system. Next he goes to appraise our vehicle we are trading in and cannot figure out how to access how many miles on it. Once again, I am training the Honda rep on what he should know. Now we sit down to negotiate. I tell him, I only have 90 minutes so give me your best price now so we can get this done. He says no problem and we are on their way.He comes back with his offer. He offers me $22k for my trade and MSRP for the new vehicle. A total win for the dealership. My wife demands at least $26k for her trade and Costco pricing for the new car. Of course he guarantees it and comes back 20 minutes later and says we are all good, we will be happy and he got us what we wanted. He shows us Costco pricing for the new car and $24k for our trade. I was ready to leave. The sales guy looks at me and tells me to 'Play the Game'. I about blew up. I told him that I was not here to play games, but to buy a new car. So my wife and I leave.After thinking about it for a while, my wife decides to compromise a bit and take $25k for her trade and calls the dealership back to get the deal done. We agree on the numbers and we are on our way. The sales rep says he will get us the color combo from his sister dealership, Honda of Bellevue and we can pick it up today in Kirkland. He calls is back and says they are losing to much money on the deal so they cannot get the car today, that it will be on on SEPTEMBER 15TH!! What the hell? That is almost a month away. He then tells us he has a different color combo that my wife prefers and we agree on that car.So now we are getting our kids ready and are heading over to pick up our new car. Louie calls us and says the car he offered us has $2100 in accessories on it and the price we agreed on just went up and it was non-negotiable. What the hell is this? Deal in done and agreed on and now because of his error, we have to pay more out of pocket. TOTAL CRAP. My wife calls the sales manager directly and never hears back. After 4 phone calls with Louie he calls us back and says, My Manager says we should just part as friends. Are you kidding? What a waste of time. These guys are a total joke and should not be in business. The broke the deal they agreed on and tried to pull a bait and switch. If you are buying a new Honda avoid these circus clowns!

kurty

Feb 17, 2012

I'd been obsessively searching for a CRV online for about a week and was very clear on what I wanted and my price range. I found a really good deal on a '09 CRV and made an appointment to check it out with Danny. He was a pleasure to deal with and I ended up buying the car that day. The whole process only took about an hour and a half from test drive to keys in my hand. This is my second car I've purchased from Lynnwood Honda and I won't hesitate to buy again from them next time I'm in the market.

gambolgs

Oct 13, 2011

I took the car to the dealership to remove a nail in the tire. After long waiting (during my work hours) in their lobby, they told me the tire is patched. Later I found the same nail was still stuck in the same tire. They did not do work at all!

Love That New Car Smell

Oct 7, 2011

I purchased a 2011 CRV EX-L with NAV on 30 Sept 2011. I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not available, however, Larry Mallory went out of his way to find me the EXACT one I wanted, even though it was hundreds of miles away! Since I temporarily live out of the country, my loan transaction was completed by conversing over the phone and through email with Larry Mallory and Eric Rizer. When I arrived at the dealership all I had to do was go over the paperwork (Alex Gharai and Deborrah Kessinich made this an easy feat), sign and become familiarized with my new car. Alex Gharai was very knowledgeable about the specifics of my new CRV and patiently showed me what I needed to know to use the navigation system as well as other important details about my new vehicle. Larry Mallory, Eric Rizer and Deborrah Kessinich worked hard at getting me the best interest rate and deal for financing as well as giving me a great trade-in allowance on my older 4WD SUV. From the moment I walked in the door I felt like a VIP. I still have that same smile on my face. I LOVE my new CRV! Thank you Honda of Kirkland!!

makelasc

Oct 7, 2011

I purchased a 2011 CRV EX-L 4WD with NAV on 30 Sept 2011. I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not available, however, Larry Mallory went out of his way to find me the EXACT one I wanted, even though it was hundreds of miles away! (Note: Another local Honda dealer, just miles away, had the exact CRV I wanted but wouldn't give it up unless I paid thousands of dollars more!) Since I temporarily live out of the country, my loan transaction was completed by conversing over the phone and through email with Larry Mallory and Eric Rizer. When I arrived at the dealership all I had to do was go over the paperwork (Alex Gharai and Deborrah Kessinich made this an easy feat), sign and become familiarized with my new car. Alex Gharai was very knowledgeable about the specifics of my new CRV and patiently showed me what I needed to know to use the navigation system as well as other important details about my new vehicle. Larry Mallory, Eric Rizer and Deborrah Kessinich worked hard at getting me the best interest rate and deal for financing as well as giving me a great trade-in allowance on my older 4WD SUV. From the moment I walked in the door I felt like a VIP. I still have that same smile on my face. I LOVE my new CRV! Thank you Honda of Kirkland!!

Happy Family

Sep 9, 2011

We were shopping for a used minivan for our family over Labor Day weekend. We test drove a 2010 Honda Odyssey. We informed the salesman, David, that we would not be making any decision until after we test drove a Toyota Sienna. David was very polite, put no pressure on us to buy the Odyssey on the day we drove it, and he was also very helpful in explaining all the features of the car. I gave him an opportunity to tell me what he didn't like about the Toyota Sienna, but he wouldn't do it out of respect. We left Kirkland and went to a Toyota dealership, Magic Toyota of Edmonds. We had a horrible experience (see my review for Magic Toyota under False Advertising). Two days later we came back to Honda of Kirkland and my husband asked to see two other Odysseys to compare to the 2010 Odyssey. David was very obliging. We decided to purchase the first car we drove and had a pleasant experience in negotiations. Fast, respectful and honest. And because this car is a Certified Preowned Used vehicle, scratches on the paint are being repaired for us (with a loaner vehiclc during the work) and the interior of the Odyssey looks virtually brand new. We would buy again from Honda of Kirkland any day.

John_Redmond

Aug 27, 2011

I've been using this dealer to service two Honda's for a number of years. I've always found them to be professional and reasonable.Recently I was in for service and because of their human error in checking my service history they performed some service on my vehicle that was unnecessary and expensive. It was truly an oversight in their records and it lead the mechanic down the wrong path in troubleshooting. When I got the bill for $400.00 I was a little surprised because what they were saying, if true, would have been something they would have caused since only they service my vehicle. We paid the bill and I dug through my service records, found the documents showing I was right and presented them to the dealer. To their credit Scott Trail not only stepped up and admitted their was a mistake he even dug back further in my records and volunteered even more information proving I was right. Not many service shops have ethics like that. They asked me what I wanted them to do and I said under the circumstances I think a full refund is in order.I have the money back in my bank. These are stand up people to do business with.

Dharthorne

Jul 10, 2011

Fantastic customer service! Overall great experience!! Very educated staff, with super vehicle knowledge. Comfortable, no hassling. The sales floor work well as a team, with ease!

deiter

Jun 29, 2011

I took a good friend to this dealership because I had a good purchase previously .Mr. Molina was told at the outset that my friend wanted a new Honda CR-V and could spend $25,000. We are both 70, dressed well and were very forthright. Mr Molia started asking questions and the tried to sell her a USED 08 CR-v with 7000 miles on it. He said there was absolutely no difference between the 2010 model and the USED '08 model. He told us that the '08 cost more than the NEW 2010 model.The Mr Molina disappeared and Ron came in. Ron immediately started berating my friend's trade-in. She knew it wasn't worth much.He continuing arguing and refused to tell us a final price unless we agreed to buy the car.These two onanists forced us to walk out without a new car!!!!!!It is a mystery why a dealership with a brand like Honda would resort to these old 1950 tactics. It was rude and insulting. One can only assume that the dealer/owner approves and trains the salesmen this way.I have since found an honest dealership and have referred 5 people to them. they all bought cars.I have an active life and know many affluent, retired people. I have and will continue to tell everyone of the rotten treatment we recieved at Kirkland Honda

slavikd

Nov 10, 2010

I was looking for a new Civic and this dealership was the closest one to my house.The salesman was your typical salesman, who tried to be over-friendly but turned out he didn't know much about the car actually.When I tried to get a sense for what the price would be, we entered your typical theatrical performance with sales manager, etc., etc. They never actually called out the price.I left feeling very disappointed and slightly disgusted.Went to another dealership where I got an Internet quote at a very, very good price, with no strings attached. Upon visiting and test driving, I learned useful information about the car because the salesman there actually knew a thing or two. Later I decided to buy a Fit rather than Civic and went straight to that other dealership. I didn't even want to find out what these guys can offer - I just didn't feel that communication with them would be informative, useful or pleasant.I can't say this is a *bad* dealership, it's just your typical old-style dealership where you need to keep your guard up, that's why I wouldn't recommend it to my friends - I would recommend that *other* dealership instead.

JLW

Sep 24, 2010

We bought our new 2010 Honda Fit from Honda of Kirkland and had a wonderful experience. We test drove a bunch of different models and our salesman was patient and let us drive all of the cars on our own. We even stopped for lunch to talk about which we liked best. I would highly recommend the dealership as it was professional and everyone was very nice. Our salesman, Darrin Giefer, was great. We had a great experience and love our new fit!

lhqtxm

Aug 9, 2010

Three years ago when we moved to USA, we bought our first car Accord from Honda kirkland with great price and experience. Now we just bought another one Odyssey from this dealer again. The dealer worked very hard to help us to get the right color, trying to find ways to reduce the gap between our offer. We visited server times and they made us always feel very comfortable.BTW, we did our Accord service in this deal every time and felt very happy.

Olego

Jun 20, 2010

During the test drive, the car salesman assumed a tone of unwarranted friendliness, asking about my life instead of giving information about the car. He didn't actually know very much about the car (e.g. the back seat did fold down even though he thought it didn't), didn't provide useful information (there's quite a bit of a difference between 30 and 35 MPG), and was too negative (he: "Don't buy Hyundai!" me: "Why?" he: "No reason, they're just bad"). Now, I don't even want to buy a Honda...

Jollee

Apr 16, 2010

I recently sold my 2001 Honda Civic to my nieghbor. It was the most reliable car I've ever owned. I took it to Honda of Kirkland for all routine service and never had any problems with it. I researched several brands to replace my civic. Ultimately, I decided to get another Honda because it was so dependable. I found a certified pre-owned Honda Accord at Honda of Kirkland for a very reasonable price. I felt Honda of Kirkland was honest and fair throughout the car buying process. After the sale they offer a new owner class led by their service and parts departemnt. This class was informative and really helped me understand the many features on my newer car. I highly recommend Honda of Kirkland.

traverse

Feb 16, 2010

I've bought several cars from Honda of Kirkland and done all my service work there for the last 10 years. I have had nothing but good experiences with both sales and service. I have recommended the dealership to many friends and family members of which many have bought cars there. I have heard nothing but good things from all of them.

rainsInSeattle

Feb 15, 2009

My husband and I went because we wanted to buy a 2009 CRV EX-L and got greeted by a guy with Russian accent. He took us to the lot to see the crv's, said he was going to go get a key and pretty much left us there for a very long while. It turned out that other clients arrived and he decided to take those instead of us.Then guy #2 came (Mohamed) and was acting very childish, wasn't helpful at all with the price info we were requesting, he said it was whatever was marked on the car. We said we wanted the car in black and he said they only had it in blue and didn't even attempt to check a black one for us. He then started to raise his voice saying we weren't ready to buy even when we were ready to do a full cash payment.They pretty much treated us like dirt!

tamara hamry

Feb 3, 2009

I had a wonderful experience working with Kathleen and Bari. It is the 5th car I have bought from Kathleen and I never have to worry about being "taken". She is not your typical salesperson. She is very laid back and you don't have the feeling of a stereotypical salesperson. Years ago I had told her I WANTED a new car and she told me I didn't NEED one. I didn't NEED one but she was honest with me and didn't just see $$ signs. I did finally persuade her and I bought a new Prelude. This being the 5th car I have bought I know what to expect in the finance department and I have to say this was by far the quickest easiest deal I have ever done. Bari made it clean and simple and I received a great interest rate. I left feeling very pleased with my deal. I had a wonderful experience overall and highly recommend them.

colinwaterloo

Oct 15, 2008

I took my car to this Honda dealer for regular service. They told me that I need to replace the radiator because the coolant is leaking. I agreed to go ahead. After the service, I realized that my car smelt differently. I thought it may be just because of the new radiator. On the second day, I found my car engine is overheating. I immediately called the service advisor. I was instructed to add water to the overflow container. I did but it didn't solve the problem. Then I had to call towing service to tow my car to the dealership for inspection.After a few hours, they called me and said the overheating is because of no sufficient coolant in the radiator. The coolant was replaced when they replaced my radiator. They said they don't think the technician forgot to put enough coolant in. They suspected that there are some intermittent problems but they can't tell. They are not willing to pay the towing service. I asked him either to either find out the issue or admit that the technician made a mistake. After a long talk, Mark told me to leave the car to them and let them drive the car for a few days. I was disappointed by his attitude. I am hoping that my car is alright.

stita

Jul 2, 2007

Worst experience ever.

loverspackage

Mar 18, 2005

Can't be 100% sure, but looks like the didn't install the power steering fluid bottle appropriately. The bottle fell down, rubbed against a belt, burning a hole in the bottle, power steering fluid got everywhere, burned out my alternator, eventually my battery died. My radio went into auto-theft mode and I didn't know the code. Dealer insisted on charging me the full price for replacing the alternator and battery. I had a warranty with a $50 deductible so it didn't cost much but I was extremely unhappy. As I filled out the review of the place the customer service person (attractive young women with a lot of makeup) stare at the scores you give their shop in the supposedly confidential evaluation. Apparently they're hoping to intimidate you into giving them a high rating.<br><br>