Honda of New Rochelle reviews

Honda

Nov 14, 2016

Great sales and business office personnel. Made it an enjoyable and friendly experience matched with respect and kindness. This is now the fifth Honda purchase by my family because of good Sales staff and an excellent Service Department.

GBU

Nov 13, 2016

After I visited so many dealers around Westchester, I decided to purchase a new Honda CRV from Honda of New Rochelle. Since the moment I came in Jose Gomez was very courteous, knowledgeable and answered all my questions. I had a great experience here and I highly recommend this dealer.

nst97

Nov 13, 2016

I am a first time car buyer, and Mehdi and the staff at Honda made the experience informative, minimally complicated, and gave full transparency on their policies and prices. Definitely would recommend Honda of New Rochelle to friends and family.

Joel Smouha

Nov 10, 2016

Alex, tinu, and Georgia they were amazing team got me my car , color , got me a great deal , Alex and tinu such a big help went over the car with me , explained everything in and out the vehicle. Just want to say thanks again ;)

B_G1028

Nov 10, 2016

Honda of New Rochelle is Excellent. There service was outstanding. My sales person Debbie was awesome. She took her time with us and explained everything to us from a test drive to the details of the car. She helped us by showing us how to use the functions in the car. I couldn't ask for nothing more from a dealership. This is my 3rd honda. This is the place to go for great service. Thank you Debbie I love my new car....

Geoff1989

Nov 9, 2016

I didn't know a lot about buying a new car since this was my first time getting one but Vinny, Alex and Tinu made my experience easy and stress free plus demonstrated knowledge and professionalism which eased the process of becoming a new car owner! I can't thank them enough for all their help.

judith0211

Nov 1, 2016

I Love the way i was treated. I was recognized as a costumer that has purchased a few vehicles from there . I was treated like family and appreciated for my loyalty. The deal i was looking for at 4 other dealerships , Honda of New Rochelle was the only one who delivered . Honda of New Rochelle is above and beyond any Honda Dealer.

Natale

Oct 30, 2016

It was nice I bought my car from cars.com I would recommend to others

Pam24

Oct 29, 2016

I went into this dealership thinking i would probably not have more luck then I've had in other dealerships I've been too based offf of the lease I was stuck in before. I am truely amazed by the hard work and dedication that Mehdi put into getting me out of my horrible lease and into an amazing lease and car that I could afford! He made sure I was comfortable and that I learned about every feature my new car had. He was honest and very friendly! You could tell he is amazing person! So thank you so much!

BROKER123

Oct 27, 2016

THE SERVICE AT HONDA IS EXCELLENT , MANAGER BILL IS WONDERFUL THE SERVICE ADVISER BOB HILBURG IS GREAT I WOULD RECOMMEND THIS DEALERSHIP TO MY FRIENDS.

Abdool

Oct 26, 2016

From the minute I walked in the showroom Monica treated me like a returning customer should be treated (with care and taking her time to make sure my leading experience were met).

Brian

Oct 26, 2016

Paul was knowledgeable about the car and I was happy to to be working with him. I would work with him again.

Troy

Oct 26, 2016

Service was great my car is running excellent did a great job and having in and out on my way to other appointments

Zeeshan

Oct 26, 2016

The professional and "here to help" attitude of team memebers like, sojier, nathan, peter and the sales manager (couldnt recall his name)

Patricia

Oct 24, 2016

I was happy with the fast and friendly service. The Honda courteous car service was indeed a pleasant surprise. They picked me up and brought me home.

Randia

Oct 24, 2016

He explained step by step what was done to the car and what other issues that he came across overall pleasant and courteous gentleman . All my issues got resolved I wish they would assign the same rep for allthe services.

Sandra

Oct 24, 2016

Nathan Knows his Honda product. He listened to my wants and needs and was responsive, straight forward, and very courteous

ggboucher

Oct 24, 2016

I couldnt have asked for a better managed deal from start to finish. Ivan Chavez, Lauren McKenzie, and Shamett Randolph were all exceptionally helpful. Honda of New Rochelle is by far the best dealership I've worked with. I look forward to seeing Ivan when I visit for service. Thanks again Ivan!

Marion Thomas

Oct 23, 2016

The requested service was performed in a timely manner. Future possible service needs were shared. A recall concerning airbags was discussed and contact will be made when parts are available.

Rosemary

Oct 23, 2016

My service Technician in the Express area was Great. He explained every thing to me. When I asked about the recall on the airbag in my vehicle, he looked it up. I went across to arrange same day replacement. After the service was completed at theExpress area, he arrange to have my car moved across the street to have the airbag serviced. He also brought my car back. My car was serviced in a timely expert manner, and at a fair cost.I am very happy.Thank you,My service Technician in the Express area was Great. He explained every thing to me. When I asked about the recall on the airbag in my vehicle, he looked it up. I went across to arrange same day replacement. After the service was completed at theExpress area, he arrange to have my car moved across the street to have the airbag serviced. He also brought my car back. My car was serviced in a timely expert manner, and at a fair cost.I am very happy.Thank you

Adriana

Oct 22, 2016

Honda was nice clean friendly and honest. We recommend friends and family. However when a customer has only a certain amount towards down payment make sure that's what the down payment amount. Not more.

Scott

Oct 22, 2016

Corey was such a big help. Thorough and clear. Follows through. Respectful. Excellent experience. Received my car in timeframe that was promised

Jeffrey

Oct 21, 2016

Friendly and competent service. Coffee was very good also. Lol. I would definitely recomend buying and servicing at New Rochelle Honda. The whole experience has been positive.

Maria

Oct 21, 2016

Every single person I came across for the sale of my car was absolutely wonderful! Marcos, Peter and Evan were amazing. Guiding me through the process, explaining everything thoroughly, not rushing through anything and allowing me to ask questions over and over and being patient with me. The absolute best experience I have ever had with purchasing a vehicle. My three sons were with me and other sales reps made the process easier as well by entertaining them with balloons and jokes. What more could you ask for?

John

Oct 20, 2016

Loved our sales consultant Alejandro Oceguera, super friendly, helpful and knowledgeable. I will continue to come back to Honda of New Rochelle.

Frank

Oct 19, 2016

I had be at another appointment at 12:30.Dealer promised the repairs would be completed by 12:00car was ready by 11:30

Karolina

Oct 19, 2016

it was very professional, quick and easy. Our salesman Anthony was nothing but pleasure to deal with. I would recommend Anthony to everyone.

Alison

Oct 18, 2016

Our sales rep was pleasant and very knowledgeable our the different cars. SHe was able to walk us through our options as we were at the end of our lease and looking to get another car from Honda or shopping around. We ultimately decide on another honda!

Frank

Oct 18, 2016

desk personnel not personable head clerk not organized no directives women clerk had a boyfriend with her behind the counter

Mary

Oct 18, 2016

Was taken quickly and everyone was very professional and polite. They called when car was ready and had no issues upon return to dealership to get car.

Michael

Oct 18, 2016

My experience was great. The services was quick, I was there for only 15 minutes. No complain. Service advisor was very informative about my car.

Rosa

Oct 18, 2016

The service is always quick and the team makes it very comfortable as you wait. My experience here has always been a pleasant one. Thank you for the Great Service!!

cjohn989

Oct 18, 2016

This is our 3rd car with Honda of New Rochelle and we're still big fans! Even went to another dealership but Ben and his team just know how to treat my family and I. Thanks!

Tow operator

Oct 18, 2016

We went there with intentions to buy a new Honda CR-V . Mr. Ivan Chavez , was delightful & very, very helpful.. He helped us and answered ALL of our questions & concerns.... He's a great guy.. WE HIGHLY recommend him.. And we purchased the Honda CR-V as intended.. Thank you so much Ivan.. Oh, Lenny was also fabulous.. A very happy customer !!

Meenakshi

Oct 17, 2016

Yanira was wonderful and is was excellent working with her. She truly helped me pick a car. I felt comfortable moving forward with the lease. The financing department was also incredibly helpful. I truly loved my experience. I also love my new honda civic :)

Theresa

Oct 17, 2016

Service was good. The waiting was terrible -- over an hour. Theworkers were very courteous. Coffee and donuts were greatfor breakfast.

Charlene

Oct 16, 2016

Jose (sales ) & Lenny (finance) were very accommodating & helped to make the process of buying my vehicle as stress free as possible .

Frank

Oct 16, 2016

Helped right away. Car serviced. Able to leave without incident. Coffee , snack, TV, wifi, clean seats and area. I will use this location again.

Kristin

Oct 16, 2016

Fast service with compliments and a smile!LOVED the manager...tremendous! I would highly recommend! We will be back! Thank you! Kristin

George

Oct 15, 2016

The people were extremely nice. They were upfront about the price.None of that teaser prices you see from other dealers that get you in the door and then they hike it up. Car was clean in great shape and excellent condition.

Gerard

Oct 15, 2016

Working with me on price was very good in keeping me coming back. 20 words to make this survey go thru is a little on the annoying side

Michael

Oct 15, 2016

Ease for making appointments, friendly staff, work finished on time, clean service area and waiting room and Honda cars are so reliable.

William

Oct 15, 2016

Fast oil change, no appointment, coffee and donuts free. Great experience. Employees very friendly and helpful. Oil change done in just s few minutes.

Adia

Oct 14, 2016

I originally made an online appointment for the main service center across the street, but I was given a time that the service center did not have available. Luckily This walk in service location was Quick and easy. I was completely done in about 40 minutes.

Ian

Oct 14, 2016

Staff is always very professional, courteous & attentive. The service is done in a timely matter & waiting area is clean & comfortable.

Jeffrey

Oct 14, 2016

My sales consultant Yanira was an absolute pleasure to work with. There was no back and forth we came to an agreement and what she quoted was what I paid. An absolute asset to Honda of New Rochelle. I left with a great feeling ,a new HRV. That I love and a new dealership to call home.

Oscar

Oct 14, 2016

The staff is very nice to customers. So you do not have to wait you can give them your cell phone number and they will call you when your car is ready to be picked up. Nice service.

Renee

Oct 14, 2016

Mike was very informative and customer friendly. I was in and out in no time. In addition I received numerous updates on my vehicles progress.

Federico

Oct 13, 2016

Salesman Jose Gomez was exceptional in his knowledge and service as a Honda representative and I would highly recommend him and your dealership

Jaclyn

Oct 13, 2016

I have brought my car to other hondas for service but will contiue to visit the service shop in New Rochelle due to the above average customer service from Michael and the entire staff.

Michael

Oct 13, 2016

I liked the fact that mehdi hjiaj was very helpful and very knowledgeable. Of all the cars I've bought over the years mehdi was the best salesman I have ever dealt with, he's definitely a asset to Honda.

Reyan

Oct 13, 2016

All staff are friendly and helpful. they have exceptional service. Clean facility. Prompt calls and updates of your car. Elaine is an excellent adviser.

L

Oct 12, 2016

Transportation provided both for return home and to dealership to pick up car. The driver was polite and very pleasant.

Nelly

Oct 12, 2016

Salesrep. was on point. Gave me straight numbers during the transaction, no gimmicks, the overall purchase experience was smooth and clean. I cannot complain about Mr. Ivan Chavez, he is a great salesrep.

Robert

Oct 12, 2016

Personalized customer service that goes well beyond. My neighbor works at the customer service desk and he and the mechanic that worked on my car, offered to bring the car back to me on a Saturday so I would not have to go back to the dealer to pick it up. Great!

Barbara

Oct 11, 2016

Friendly knowledgeable salesperson. The car I wanted was in stock in the color I wanted. All staff were helpful. Car was offered at a very good sale price.

Maile

Oct 11, 2016

I liked how friendly and helpful everyone was. I also liked the fact that I waited less than the expected time for the car to be serviced.

Milton

Oct 11, 2016

The agent explained the service to me and I was not kept longer than expected. I was able to wait and get out quickly.

Serafina

Oct 11, 2016

Fast and seamless to the customer. I was in and out within 5 min. Customer service recommended next service details.

Susant

Oct 11, 2016

Ivan Chavez sold the civic hatchback to me in one day! He was an excellent salesman and was very knowledgeable about the car. He was careful not to pressure me into buying the car which resulted in me having a very comfortable experience. I love my new car and I am extremely pleased with the service from Honda of New Rochelle. In addition, Phil Velasco helped me with financing and with additional coverage for the car. Phil explained all the details to me and was patient with my questions. The whole process of buying a new car was a very pleasant experience!

Dominic

Oct 10, 2016

Knowledgeable staff did their best to get me the car I wanted. And they were efficient with the process, too.

Peter

Oct 10, 2016

Friendly people quick process clear explanation of services car returned in same condition. Waiting room could use a little upgrade on comfortable chairs

Wendy

Oct 10, 2016

the people behind the counter were helpful and courteous and very pleasant. The facilities were clean and neat and they offered coffee and donuts.

Alfonzo

Oct 9, 2016

Prompt and courteous. Customer service attended my needs. And recommended what needs to be done with my vehicle. This conclude that the routine inspection was done and thorough.

Brian

Oct 9, 2016

They listened to my questions and made sure we were both on the same page. They completed the work and I am very satisfied.

Daniel

Oct 9, 2016

Helpful staff, helped me find my cell phone which slid under the seat. Not enough space in waiting area, waited in the showroom which was much less crowded.

Ernest

Oct 9, 2016

The Services was excellent. Easy to get they. Employees are very helpfully, respectfully, just continue to be the way you were train.

Jorge

Oct 9, 2016

They aleays have a great service and very clean facility also very friendly. Thanx for the best servive and the donuts lol

Lise

Oct 9, 2016

It was an efficient process and my car was ready much sooner than expected. I had a very good experience here.

Melanie

Oct 8, 2016

My experience was courteous and professional. The staff were very attentive to the needs of the customers. I appreciate the knowledge the staff have in engaging with each customer.

Dominic

Oct 7, 2016

Personal. Bill Carlucci's team is amazing and takes the time to listen to customers and explain the issue being addressed.

Vivia

Oct 7, 2016

The service was reasonably quick. My car was brought in promptly Doughnuts were fresh!Service staff seemed to know "what they were doing"

Bronx-Bomber-2

Oct 7, 2016

I have been purchasing and leasing my family's Hondas from Honda of New Rochelle for years now. We also have our cars serviced by this dealer. In all our dealings and appointments, they have always been professional and have a great Customer Service attitude. Mr. Ben Thomas and Ms. Sandi Dorsey have been a pleasure to work with in Sales and Service. Here's the kicker... I live in Queens!

Donna

Oct 6, 2016

Friendly and knowledgeable staff made my experience very enjoyable. I went at a great time and did not have too long of a wait.

Eric

Oct 6, 2016

The service was good, welcoming was excellent.I had to wait a little bit longer than I forcasted but at the end was very satisfied.

Frank

Oct 6, 2016

It was personalized and i got exactly what i wanted. My salesperson listened to my needs. The price was fair

Jacqueline

Oct 6, 2016

Thanks to Mike and his amazing team of friendly knowledgeable staff, I had another wonderful visit to Honda of New Rochelle service express department. After years of staying away from car dealer services departments, Mike has restored my faith!! I only hope that Honda of New Rochelle realizes what a Gem they have with Mike at the front desk. In fact all of the service desk associates were very helpful and professional. I no longer dread taking my car to be serviced!!!!

Michael

Oct 6, 2016

The People were friendly and polite. I was processed soon after I entered the facility. Service was quick. The entire visit took less than 30 minutes.

Victor

Oct 6, 2016

Exelent and friendly costumer service and fast on the service provided to my car,the inspection they do its rite on point as far of changing break pads,and cabin,air filters

L

Oct 5, 2016

I had to leave my car for most of the day so I sincerely appreciated the shuttle service that is offered!

Michael

Oct 5, 2016

Great staff and I didn't have to wait too long. Very professional! Clean facility and waiting area. Treatment was awesome !

David

Oct 4, 2016

Got the deal I was Looking for in short order. We able to pick me car up on my terms

Durrell

Oct 4, 2016

The employees provided excellent customer service and quick service. I would definitely recommend this location to friends and family. They actually care about the experience.

Patricia

Oct 4, 2016

Alex was very friendly and helpful from the moment he greeted us in the show room. He took the time to give us options and comparisons.

Raymond

Oct 4, 2016

This Honda dealership demonstrated great Professionalism and expert attention to my needs. It is top notch, and I thoroughly and wholeheartedly recommend it to everyone

Richard

Oct 4, 2016

Everything was great I didn't have to wait very long the my vehicle to get look at. I even got a loaner to drive while my car was getting fix.

ddeane86

Oct 4, 2016

The employees provided excellent customer service. They are very knowledgeable about their products and care about the experience they provide. I would definitely recommend this location to family and friends.

Allan

Oct 3, 2016

It was a pleasure to deal with steven bizenza. He was very professional, honest and very easy to deal with.

Jose

Oct 3, 2016

It was very satisfactory and on time as it is promised. We would like to see the same quality of services all time

Robert

Oct 3, 2016

Have done business with salesperson Ben Thomas and will continue to do so in the future. He is the best. Ask for him.

James

Oct 2, 2016

Efficient, timely more words are a waste of my time. You should change this requirement. The next time, I will not submit to it.

Michael

Oct 2, 2016

Every body was friendly and curtious. News paper was available and other reading material comfortable surroundings. Every body was curtious and helpful.

Nickesha

Oct 2, 2016

Friendly staff, reliable service. Each staff member is extremely caring, they always check to make sure the necessary recommendations on my car are met.

Opal

Oct 2, 2016

Service advisor Bob Hilburg was very knowledgeable and helpful regarding my concerns. Able to explain required services and related cost.

Anthony

Oct 1, 2016

The speed of service was excellent and the diagnosis of the solution to problem my vehicle was having that was more serious than I thought.

Janet

Oct 1, 2016

The person at the desk was very friendly and smiled. her name was Sandy.The driver of the shuttle, David, was also a very nice person & excellent driver.

Lourdes

Oct 1, 2016

Fast Service and wonderful customer service. Nice comfortable waiting areas. My attendant was the best! Highly recommend Honda of New Rochelle.

Ritashona

Oct 1, 2016

I had a problem with my tires. They were honest when they checked out the problem and reported that it just needed a little air and that there were no holes. I appreciated their honesty.

neobop1

Oct 1, 2016

Everybody was friendly. The whole process was so easy.Ben Thomas was professional and reassuring. Helped me get a better model HRV than I initially thought I could afford.

Joshua22

Sep 30, 2016

Very helpful and Professional. Debbie is awesome she made sure I got my favorite color and exactly the way I wanted my car to be Black interior and Red exterior.

Lois

Sep 30, 2016

The people there was very nice and friendly, I was treated with respect. I felt very comfortable with the sales representative and I really appreciate the kind of help I get at honda.

Maria

Sep 30, 2016

Very helpful and Profesional. Debbie is awesome she made sure I got my favorite color and exactly the way I wanted my car to be Black interior and Red exterior.

Brittany

Sep 29, 2016

The staff were patient, polite and professional. They knew exactly what they were doing and answered all of my questions.

Carol

Sep 29, 2016

Bill took personal care of me and Bob called me back to keep me updated on when the job would be finished.

Ian Phineas

Sep 29, 2016

Ther service was nice they were knowledgeable and polite. Just an overall nice place. I would definitely recommend Honda of new Rochelle to anybody looking for a car!

Anne

Sep 28, 2016

Quick service and patience, vehicle knowledge, good price, pleasant salesmanship, nice manner, beautiful showroom, delivered car in a timely manner.

Christina

Sep 28, 2016

The service is fast and reliable. Have been there at least 3 times and satisfied with customer service and repair

Debra

Sep 28, 2016

Customer service workers were kind and helpful and I was happy with the fast paced service. The service done to my vehicle was great.

Jaime

Sep 28, 2016

Amazing fast efficient . My rep was truly great and friendly. I go there every time I need my oil change and the whole crew is great

Juan Carlos

Sep 28, 2016

Friendly employees and fast service clean office didn't have to wait hours to get my car love that they have free coffee and donuts my daughter love it

Tyrina

Sep 28, 2016

It's always good and Elaine is very good with customer service. The shuttle service is a excellent. I just feel comfortable when I go to this particular Honda service department verse the others.

Catherine

Sep 27, 2016

Jose made the process completely painless. We had a smooth experience from start to finish. If you are looking for a car i would advise you to see Jose.,Jose made the process completely painless. We had a smooth experience from start to finish. If you are looking for a car i would advise you to see Jose.

Birdette

Sep 26, 2016

After receiving a letter concerning a recall, I made an appointment and the problem was taken care of immediately. There was excellent and prompt service

Suzanne

Sep 26, 2016

Everyone there was friendly, called me by my name, work was done in a timely manner. It was busy but everyone was taken care of in a timely manner.

Jmloca

Sep 26, 2016

From the receptionist, to the sales representative, Mehdi, to the finance person, it was a very painless and enjoyable process. I was wary of what the experience would be based on past dealing with other car dealerships. I arrived at the dealership at 11:00, was speaking with Mehdi by 11;15, after looking at the CRV in the showroom. Mehdi showed me the trim level that I would be purchasing, which was helpful, since the one in the showroom was an LX, and mine would be an SE. By making sure we were on the same page, it avoided any confusion later in the process. We then went over the exterior and interior colors that were available. I chose my color combination and fill out two forms. The rate I was offered was a little more than the rate from an ad that I had with me. The ad was from Wednesday, and it was Friday. The ad did have an experation date from that Wednesday, but Mehdi honored the rate after I told him that I had called on Thursday and the person I spoke to said the lease rate would be good till Sunday. The difference between the ad and the proposed rate was only $6 a month, but Mehdi made me feel that honoring the ad would not be a problem. That really set the tone for the rest of the process. The computers were down so instead of making me wait around, Mehdi asked when I would like to pick the car up and I said between 2 and 3 would be nice. He told me he would text me when the car was ready. I received a text about an hour later telling me the car would be available at 2;30. I returned and by 2:45 was being shown around the car. Mehdi went through all the features that the CRV offered, synced up my phone and made me feel comfortable with the car. I never felt rushed, and felt confident that if I had any questions after getting home, I could call and get my questions answered. My dealing with the finance person was just as personal and professional. He described the differences between the different leading options and let me make a decision the I was comfortable with.

MariaPolanco030

Sep 26, 2016

I went today to purchase a car at the used lot of Honda of new rochelle. everything was great. The GM of the used car lot Joe, he is the most unprofessional GM i have encounter. He not only speak bad about his staff but he constantly makes bad remarks on his salesmen. Today i saw him speaking to what seems to be former salesmen in a very loud and disrespectful way. He first approaches the guy and tells him to leave the premisses of the store, he then start screaming and threatening to call the police if he did not leave when he was just having a conversation outside of the store with another Honda of new Rochelle sales person. That is no way to talk with anyone specially in front of customers like myself i am very disgusted with his behavior i don't think ill be back to purchase another car if he is still the GM. He has no respect for the owner of the store or his employees.

Amarilis

Sep 25, 2016

When purchasing my car back in Dec, Joe, the manager, was very helpful & courteous. I had to return the following day & Joe left me in good hands with Juan, another manager. Mike in service has been very helpful the times I have gotten the oil changed on the car. Quick, courteous service all around!!

John

Sep 25, 2016

From the receptionist, to the sales representative, Mehdi, to the finance person, it was a very painless and enjoyable process. I was wary of what the experience would be based on past dealing with other car dealerships.I arrived at the dealership at 11:00, was speaking with Mehdi by 11;15, after looking at the CRV in the showroom. Mehdi showed me the trim level that I would be purchasing, which was helpful, since the one in the showroom was an LX, and mine would be an SE. By making sure we were on the same page, it avoided any confusion later in the process. We then went over the exterior and interior colors that were available. I chose my color combination and fill out two forms. The rate I was offered was a little more than the rate from an ad that I had with me. The ad was from Wednesday, and it was Friday. The ad did have an experation date from that Wednesday, but Mehdi honored the rate after I told him that I had called on Thursday and the person I spoke to said the lease rate would be good till Sunday. The difference between the ad and the proposed rate was only $6 a month, but Mehdi made me feel that honoring the ad would not be a problem. That really set the tone for the rest of the process.The computers were down so instead of making me wait around, Mehdi asked when I would like to pick the car up and I said between 2 and 3 would be nice. He told me he would text me when the car was ready. I received a text about an hour later telling me the car would be available at 2;30. I returned and by 2:45 was being shown around the car. Mehdi went through all the features that the CRV offered, synced up my phone and made me feel comfortable with the car. I never felt rushed, and felt confident that if I had any questions after getting home, I could call and get my questions answered.My dealing with the finance person was just as personal and professional. He described the differences between the different leading options and let me make a decision the I was comfortable with.

Patricia

Sep 25, 2016

Personnel were very attentive. I waited almost four hours for a request I made; however it was such a delightful time because the representative Marcos was willing to make this time a learning process about the car I acquired. The waiting time was worth it.

Roland

Sep 25, 2016

I found that the Honda team's knowledge of their vehicles and the administrative process were exemplary. My experience with the salesperson and the finance manager was pleasant and enlightening. I had a million questions and they had just as many answers =)

Yudy

Sep 25, 2016

Great service, definitely would recommend this dealership. Process of re-leasing was hassle- free. Friendly environment, and a good partnership. Great location.

Alicia

Sep 24, 2016

I walk in and everybody is friendly. They take me without an appointment. Everything ran smoothly. They did a great job on my oil change.

James

Sep 24, 2016

Easy to make appointment, Cordial greeting, Efficient service, friendly staff, comfortable waiting area and good coffee and donut. Highly recommend.

Janice

Sep 24, 2016

The representatives are courteous, knowledgeable and keep you updated. I have never been disappointed or displease with theservice I receive.

Irwin

Sep 23, 2016

The outstanding customer service and clean facility and they made the whole process fast and painless. I would absolutely recommend Honda of new Rochelle to all my friends and family

Joseph

Sep 23, 2016

The service was excellent from the person at the desk and it was done in a timely manner. Excellent service

Pamela

Sep 23, 2016

Very fast and professional. I received an reasonable car estimate and spoke to a knowledgable salesman who went through all the lease terms clearly

Yari 123

Sep 23, 2016

He's outstanding!!!very helpful and self explanatory- He's very pleasant with a good sense of humor! I highly recommend him to anyone who's interested in purchasing in a vehicle.

Felix

Sep 22, 2016

I got there early & was the third one on line . Once they got my information I was out within the hour. Service was excellent.

Barbara

Sep 20, 2016

Great customer service. Kept me apprised of what the car needed service wise. Friendly email and voicemail reminder of service appointment. Nice waiting area.

Claudia

Sep 20, 2016

Excellent and informative service at Honda of New Rochelle. Staff is very helpful and adjust matters according to your needs.

David

Sep 20, 2016

Easy, friendly, and quick. No complaints. The free coffee and donuts were appreciated. Will definitely recommend to family and friends.

Richard

Sep 20, 2016

Everything. Sales, show room and service dept. Salesman Anthony Tetteh was very informative and made my return & purchase easy

Tiffany

Sep 20, 2016

The service was amazing. I was treated like royalaty and with respect I left in tears of joy to know they actually really cared that I was driving in the best vechile for me

FirstCarBuyer

Sep 20, 2016

Hassan is amazing . He was able to get me exactly what I want within the stem of talking to him for less than an hour. I appreciate his people skills && his knowledge on the cars... he was able to answer every question I had thoroughly. I couldn't of asked for a better experience purchasing my first car.

kevinrowe

Sep 19, 2016

Paul gave great service and answered all questions I asked. He also ensured that i received the best deal possible. Peter the financial manager helped me a lot and went out of his way to ensure i got the vehicle i desired and wanted. They both were great. Also when Paul wasn't in, Bill the sales manager filled in relayed the message to Paul and made sure we remained on the same page

Kevin

Sep 19, 2016

Great service, very helpful and passionate about job, ensured I got the best deal possible, Answered all questions and made me feel welcomed

dee

Sep 19, 2016

The team at the pre-owned Honda dealership are excellent. They were very helpful, friendly and patient. I got a great deal on a beautiful car!

Gregory

Sep 18, 2016

Courtesy, fast and honesty service. I was insisting that I need a tire rotation. Honda personnel explained to me that tires generally wear evenly in a 4WD vehicle and in my case it was not warranted. I saved 30 dollars. They could have just rotated the tires but instead did the right thing

Sheila

Sep 18, 2016

The salesman was well informed, knowledgable, and friendly. It was a pleasure to work with him. I would definitely recommend Honda of New Rochelle.

Ginamarie

Sep 17, 2016

The ppl and atmosphere. Also not being forced or lied into services i get honest opinion on whats needed and what should/could be changed or replaced

Ronald

Sep 17, 2016

The service advisor treated me in a professional and friendly manner answering my questions completely and offering suggestions about my car. The wait time was reasonable and the waiting area was clean and comfortable.

Carol

Sep 16, 2016

Mike of the Express Service Department was a true professional in every sense of the word. He explained to me what he intended to do to correct the problem with my car and followed thru to my satisfaction.

jairo montenegro

Sep 16, 2016

They ask me for deposit 200 hundred dollars , now they don't want return it,.poor service , an professional people.

Donald

Sep 15, 2016

They opened on time and service was quick. The service representative Micheal is a wonderful and humble asset to the family environment at the service center.

John

Sep 15, 2016

Professional, courteous, helpful, informative from the sales associate to the sales manager to the finance manager. I went in to browse and wound up with a great deal that I couldn't turn down.

Myrna

Sep 15, 2016

I visit New Rochelle Honda to have my oil changed. I was concerned that my wait would be a long one since I did not have an appointment. I arrived at 1:15 and was out the door by 1:50! Great, Thank you!

Saul

Sep 15, 2016

Really professional and no pushing. Allowing me to make my own decision without any pressure. Really clean & great sales staff.

jmdad13

Sep 15, 2016

Our experience with New Rochelle Honda has been wonderful. This is our second lease with them. And once again great customer service to fit our needs.Our salesperson Mehdi was very attentive to our concerns and needs and has great attention to detail. He made sure we were happy and satisfied and would highly recommend him to anyone looking to buy or lease. A++ !Thank you!

Cheryl

Sep 14, 2016

The service was quick. They saw that I needed more than the oil change and explained the extra service in laymen's terms to me.

Edmond

Sep 14, 2016

Our salesman was very patient and showed us cars within our budget. He also kept in mind our Carfax requirements. When we chose the car we wanted he not only handled all the insurance and paperwork, but drove me to Citibank to get a bank check to buy my car. It was a long day but Graeme Shaw was great and my wife and I are very happy with the 2012 Ford Focus we purchased.

Rodrigo

Sep 14, 2016

I was well treated all the way through.Everybody show great professionalism and cared about my preferences and offered me a great deal for a great car.

Cathleen

Sep 13, 2016

Our sales person is was pleasant and professional. Only thing to critique was the financial manager, I believe his name was Sal chewed his gum loudly, unprofessional.

Janet

Sep 13, 2016

Staff was professional and friendly. I didn't have to wait around the moment I walked in someone assisted me and directed me to the right place.

Shahin

Sep 13, 2016

The service I received was on time and with courtesy. I will definitely recommend Honda of New Rochelle to others.

Abbe

Sep 12, 2016

Staff are friendly, service is efficient & speedy. Car completed in less than time estimated. Waiting area is clean and comfortable. Wifi provided. Coffee and donuts fresh.

Harri

Sep 12, 2016

Great reception and service agent. Accommodated my needs without an appointment. Car was ready when promised.Facilities are clean and welcoming. Waiting room with good coffee is great.

Jennifer

Sep 12, 2016

Quick - courteous. Service department was busy but Mechanics were very prompt in getting to cars as quickly as possible.

Jevon

Sep 12, 2016

While one salesperson was inattentive yanira villaman turned it around for us with excellent service definitely was the deal closer

Mildred

Sep 12, 2016

Excellent,very corteous staff.The waiting lounged are nice even my kids did not get board,donuts and hot choco did the trick,Idon't mind voming here for my vehicle maintenance.

Amanda

Sep 11, 2016

Great customer service! I am fully satisfied with the service and I will definitely be returning. I highly recommend Honda of New Rochelle.

Meryl

Sep 11, 2016

The person at the counter was very friendly. I was able to use a couple of coupons. Great to have the shuttle service!!!

Winston

Sep 11, 2016

Staff was very friendly and service was done on time as promise I will tell people to come s d visit the dealership

2011tiger

Sep 11, 2016

After we decided to once again get a Honda we visited all dealerships in Westchester. At New Rochelle we were assisted by Mehdi Hjiaj who treated us professionally and respectfully and at the same time applied no pressure whatsoever. Instead he spent the entire time listening to us and answering our questions while listing all the details and features of the car. We told Mehdi we would still visit the other dealerships before making a decision - and again there was no pressure.We went back to New Rochelle a few days afterward, received the same superb service form Mehdi and decided to get our 2016 CR-V from Mehdi.We also received very courteous and professional attention from Bill mouzakitis, the sales Manager New Cars,We will recommend Mehdi and the New Rochelle team to all our friends.H.R.

Harlene

Sep 10, 2016

I was in and out in a short time period. Mike was great and kept me informed at every point in the service.,I was in and out in a short time period. Mike was great and kept me informed at every point in the service.

Harold

Sep 10, 2016

not rush on decision to buy and clear transaction plus free maintenance. Ben made thing look simple to. I would definitely buy again.

Jeanne

Sep 10, 2016

Honda of NR always exceeds my expectations. They are extremely professional, courteous and I really appreciate the shuttle service to and from where I live.

Lenchmoore

Sep 10, 2016

Customer service was outstanding,and the waiting area was very nice with free WiFi. The tech encourage me to do coolant flush for better performance.

Luis

Sep 10, 2016

customer service was courteous. service was done in a short time. mechanic to care of the service needed on my vehicle.

Magdalen

Sep 10, 2016

The friendliest of workers and their courtesy. The waiting room equipped with donuts and coffee, and was kept clean and neat.

Michelle

Sep 10, 2016

the rep took the time to explain whats going to happen and what will be next. He was really helpful

Nicole

Sep 10, 2016

The sales rep was fast efficient knowledgeable and pleasant during this transaction. Would recommend to friends and will definitely be returning when my lease is up for renewal

Raymond

Sep 10, 2016

The service was prompt and professional, and Mike is the absolute best! He is a definite asset to your company.

Cecilia

Sep 9, 2016

Staff was pleasant and very friendly. Service was done quickly. The visit took less than 1 hour. Special notice should be given to Mike Vigilotti who was very helpful.

John

Sep 9, 2016

Called Express Service about 3:00 and asked how long the anticipated wait would be for a full oil/filter/lube service if I were to come in right then. I was told about an hour wait. I got there at 3:16 and drove away after service at 4:22.

Lorraine

Sep 9, 2016

quick and easy. loved going there especially after popping a tire. service was cheaper than what i was quoted on the street!

Benjamin

Sep 8, 2016

Fast, convenient and courteous. It is always a pleasure bring the car in for service. This is one of the reasons we keep coming back to Honda!

Marion

Sep 8, 2016

This location is clean and efficient. Customer service was courteous and wait time was minimal. Coffee and doughnuts were offered while you wait and WiFi was free.

Ann-Gel

Sep 7, 2016

Efficient, customer service oriented, informed about the car and its parts, comfortable waiting area. Highly recommend for your car shopping and repair needs.

Meredith

Sep 7, 2016

Quick, polite, and personable staff. I also was given a courtesy which was great. Diena I beleive was her name she was great. I came in for an oil change, they found a nail in my tire and were nice enough to patch it for me for free.

Steve

Sep 7, 2016

I have been deciding on getting a new vehicle with Jose for a few months already. He was always calling me trying to get me to buy a vehicle and finally after a few months he got me in. I purchased the Honda Accord Touring in Black. Jose Nicknamed it the Bat Mobile. It was a pleasure working with him and i will definitely recommend everyone i know who is in the market.

Diane

Sep 6, 2016

Your express service is always good. Mr. Vigliante and all of your service reps are very helpful, friendly and they get the job done without too much waiting. Thank you.

Gerard

Sep 6, 2016

The staff is great everyone who works there is pleasant and helpful. Honda vehicles are just great. But the service dept of a dealership makes the difference. You guys are great.

Justine

Sep 6, 2016

They assisted me right away and the representative Mike was very friendly as usual and helpful also. I have to just say that one of the technicians left a cover off of a cap after changing the fluids and I only noticed it after I left so I placed it back where it belonged myself. I never had a problem like this before so I will still trust this service center with my car in the future.

jTl1688

Sep 6, 2016

I recently purchased a new Pilot, my sales rep Monica Scotti was awesome!! She made the whole process very easy and relaxed, not pressured or "sales-y" like most people experience while car shopping. She mentioned that she hasn't been in the business for very long but you'd never know that with how professional and knowledgeable she is, I'd absolutely recommend her.

Chanine

Sep 5, 2016

The quick and efficient service was greatly appreciated especially after coming from work the staff is knowledgeable and friendly patient

Ekaterini

Sep 5, 2016

Friendly sales personnel made the deal a painless experience. This is my 3rd Honda from Honda of New Rochelle. I strongly recommend New Rochelle Honda.

Ursula

Sep 5, 2016

Fast and efficient Service and courteous staff. Great job of helping Honda Drivers maintain their vehicles to ensure driving pleasure and safety

Gricelda

Sep 4, 2016

Staff, speed, quality of work. recall check done just in case. I have been to other dealers in my life and it was always confusing and pricey. But, at Honda New Rochelle you get value and experience. I would not go to no other dealer. thank you for all that you do.

Martina

Sep 4, 2016

I'm going to provide you with the most important factors of customer service.The first thing ,when I walked into the showroom there was a receptionist she had a lovely smile,and very inviting. And then I had the pleasure of meeting salesmen Marco Ordonez. I am not new to Honda ,I currently own a ACURA TL 2006 and the Acura MDX 2014, so therefore I have already done my research on my potential vehicle I was extremely pleased at how knowledgeable my salesman was and he answered every single question I posed to him and he remained professional and patient. These are the attributes that speaks in volumes of a business. I am extremely pleased with Honda of New Rochelle.

Nicholas

Sep 4, 2016

The service department personnel just make your feel like home. Bob is extremely friendly and always will be there for you. He is an asset to Honda of New Rocehelle. Respectfully, Nicholas Longo.

James

Sep 3, 2016

Sales person was friendly and knowledgeable and best of all no high pressure or games with the price took over my old lease without adding on to new lease

Nicole

Sep 3, 2016

I have owned my Honda for 14 yrs now and on three occasions I have had service performed at other Honda service stations with no complaint, however when I need service performed I prefer to drive outside the city limits to Honda New Rochelle because of their excellent customer care, professionalism, and great service. Thumbs up to Honda New Rochelle! Highly recommend!

Bryant

Sep 2, 2016

Sandy's concern and service to the customers. She's excellent. She was able to help and tried to make the bill more bearable.

Dana

Sep 1, 2016

Was fast and easy. This was my first time leading a care and I'm very happy. I look forward to doing buisness with Honda.

Gaetano

Sep 1, 2016

Billy and staff great 2nd and 3rd car we have Purchased from our salesman they go out of they way to make you happy They make sure the car you want is the right fit For your needs. Above and beyond

Michael

Sep 1, 2016

Ben Thomas was excellent. He was patient, helpful, always available and got me an amazing lease deal on a Honda CR-V. You're lucky to have him on your staff.

Nikolay

Sep 1, 2016

Everybody was friendly, manager was very professional, and sales person was very efficient in explaining how to operate my new car

Randy

Sep 1, 2016

Service and professionalism. Bob and company were very professional and honest. They explained everything properly and did there best to expedite the process.

Stephen

Sep 1, 2016

It was competent, easy, stress less and relatively quick. Bill Mouzakitis and Ben Thomas are true professionals in every way.

Victor

Sep 1, 2016

I liked the attention and concern the two sales reps showed me, Steven and Nathan were curious and professional. Also the receptionist was very pleasing upon arriving and over the phone.

Booboo719

Sep 1, 2016

It was competent, easy, stress less and relatively quick. Bill Mouzakitis and Ben Thomas are true professionals in every sense of the word. A terrific experience.

Aliasgar

Aug 31, 2016

Ben was an outstanding, great guy, very easy to work, will be doing future work with Honda of New Rochelle

Angeliki

Aug 31, 2016

The sales man Mr. Jose Gomez was very helpful, and kind in helping us to choose the right car that best fit our needs. As a car consultant he was very well informed and knowledgable with all the cars in the shop. He was able to answer all our questions and guide us towards the purchase of our brand new Honda Accord. I would also like to recognize Mr. Bill mouzakitis, the sales Manager New Cars, he was very kind, helpful and enthusiastic in greeting and welcoming us. On my behalf, I would like to thank both Mr. Gomez and Mr. Mouzakitis as they are both two exceptional and professional workers in your company and they are the reason I would return back to Honda for my future car purchases or trade ins.

Angeliki M

Aug 31, 2016

Our three year lease on our daughter's Honda Accord Coupe was up and we visited Honda of New Rochelle for our trade in. Upon entering the shop the sales man Mr. Jose Gomez was very helpful, and kind in helping us to choose the right car that best fit our needs and budget, as well as meeting our daughter's needs and looking after her overall safety in driving a car while at the same time looking to make her happy with a brand new car. As a car consultant he was very well informed and knowledgable with all the cars in the shop. He was very professional and able to answer all our questions and guide us towards the purchase of our brand new Honda Accord. Jose is so professional in what he does that he went an extra step to send us an email thanking us, as well as giving us a phone several days after we had the car to see how we are doing and if there was anything he could assist us further. With great enthusiasm he told us to call him anytime if we ever needed anything. I would also like to recognize Mr. Bill mouzakitis, the sales Manager New Cars, he was very kind, helpful and enthusiastic in greeting and welcoming us. On my behalf, and that of my family we would like to thank both Mr. Gomez and Mr. Mouzakitis as they are both two exceptional and professional workers in your company and they are the reason I would return back to Honda for my future car purchases or trade ins. Thank You for everything!!

Lynn

Aug 30, 2016

Attentive, down to earth personnel. They listen to your needs and try to deliver the best they can. I was very pleased with my sales person's efforts to fulfill my requests.

Anne

Aug 29, 2016

This was my first car, a huge commitment and responsibility and Ivan understood my concerns. After visiting a number of dealerships in one week Ivan was the only salesperson that I was comfortable with, he educated me and answered all my questions in a respectable and professional manner. Mr. Phil Velasco was thorough and informative during the leasing process. Magnificent team!!

Diane

Aug 29, 2016

The young woman who took care of me was very understanding to my situation and was very helpful in getting things done for me. She did not compromise the other customers that were there before me. She was very customer service oriented.

Michael

Aug 29, 2016

Service was very quick. The waiting area is comfortable.My only request would be that the express center would do State inspections.

Tyrone

Aug 29, 2016

The server was very helpful and informative. I felt very comfortable and confident that the problem would be resolved. I love their patience and professionalism..

Alberto

Aug 28, 2016

My service adviser is a professional. He wa very courteous and he had an eye for order and fairness. Good job!

Magaly

Aug 28, 2016

I liked the friendly and knowledgeable staff. I also enjoyed the complimentary coffee.I didn't have to wait too long for oil change to be done.

Janice

Aug 27, 2016

Fast courteous service. Everyone is always so nice and helpful. I love the idea of coffee and donuts. The place is very clean and welcoming.

Annalee

Aug 26, 2016

The representative Anthony Teteh was very helpful and provided very important informations that contributed to my decision of getting the Honda Pilot 2016.

Jeanne

Aug 26, 2016

Organized and logical, good decision making by Customer Service. Honda has shown itself professional. I would recommend Honda as the place to go.

Annette

Aug 25, 2016

I really appreciated the professionalism, courtesy and the overall pleasantness from the staff and crew and look forward to returning for my next maintenance check up.

Mayra

Aug 25, 2016

Mehdi Hjiaj is very professional and friendly. He helped us find the right car for our family at an affordable rate. I will definitely recommend friends and family to seek his help when ever they may be in need for a new car.

Rosemarie

Aug 25, 2016

Went to waiting room for a bottle of water. Then went to Sales area and comfortably read my book til car was ready.

Sonya

Aug 25, 2016

Customer service was great helpful promote . The facility was clean threw workers friendly. The service on the car appears to be done well I've have had no problem since

Stephen

Aug 25, 2016

Attentive staff and service writer. Waiting area is very comfortable. Easy to book a convenient appointment time and enjoyed a courtesy ride home. Fast service!

ABD 2016

Aug 25, 2016

On Memorial Weekend, my old & faithful came to a abrupt end. Left with no choice, I had to rent a car in order to find/purchase a car & that didn't leave much time to research finding a vehicle. Honda of New Roc came highly recommended (from my neighbor) & I couldn't be more satisfied with my choice of vehicle - from the dealership, finance dept. to my first service checkup. During my first/recent maintenance checkup of my Honda Accord, I really appreciated the professionalism, courtesy & pleasantness from the staff & crew. In my opinion, first impressions are important & I would definitely recommend a visit. Sincerely, ABD

Aninder

Aug 24, 2016

Such a great service . Helpful people and good skills to satisfy a costumer. Great value and verity of vehicles

Catherine

Aug 24, 2016

Friendly staff! Great pricing!I wish the oil change service was a bit faster though.I told my coworker about Honda of new rochelle and she bought her accord here as well.

Frank

Aug 24, 2016

It was great and will all my friends about going there for a new car and great service and great sales person

Jennifer

Aug 24, 2016

Staff was friendly, curteous and eager to help. I Found the Facilities to be clean and very accommodating. The wait was long but the pros out wait the cons.

Raymond

Aug 24, 2016

I was very impressed with my salesman Mehdi, he was very professional and extremely knowledgeable answering all questions I had throughout the entire car buying process. Mehdi was also very courteous as well as all the other members at New Rochelle Honda ensuring I felt very comfortable and always opening the door for me. Mehdi took the time to go over my vehicle with me and helped me set up my Bluetooth as well as showing me around the dealership and letting me know where to go for future service or parts. I truly felt like a part of the New Rochelle Honda family and will absolutely be referring my friends and family to such a great dealership.

Danad17

Aug 24, 2016

This is my first time buying a new car and Mehdi made the process as smooth as possible. I can't thank him enough I highly recommend him.

Jorge1053

Aug 24, 2016

This is my second time dealing with Mehdi. He is honest and very pleasant to deal with. We negotiated back and fourth for about a week which resulted in me getting the perfect vehicle for my mom. Thx again Mehdi and Honda of New Rochelle

RayB16

Aug 23, 2016

I was very impressed with my salesman Mehdi, he was very professional and extremely knowledgeable answering all questions I had throughout the entire car buying process. Mehdi was also very courteous as well as all the other members at New Rochelle Honda ensuring I felt very comfortable and always opening the door for me. Mehdi took the time to go over my vehicle with me and helped me set up my Bluetooth as well as showing me around the dealership and letting me know where to go for future service or parts. I truly felt like a part of the New Rochelle Honda family and will absolutely be referring my friends and family to such a great dealership.

Matthew

Aug 23, 2016

Always a pleasant experience. Bob Hilberg, my service advisor was spot on as usual, and advised me what was needed for my service, as well as what was suggested. He is a professional of the highest order!

Teresina

Aug 23, 2016

The staff was very courteous and professional. The work was done quickly. I would highly recommend this service site to my friends.

Andrew

Aug 23, 2016

One star only because I have to at less mark it to review. The Service representative at the shop a summed and tryed to cover up her mess by creating a situation that made me end up giving up two days of work. Also she tryed to blame it on me as if it was my mistake, that I had no car for two days.The rep was also Smoking outside where customers can see her.

Sonya

Aug 22, 2016

I appreciated how organized the process was for checking in. The person who took our initial information was mindful of the line that already existed and honored that. The employees who did my write up and final payment were pleasant and courteous. It was an exceptional experience. Thank you!

Andrea M.

Aug 22, 2016

Mehdi was extremely helpful and accommodating when we wanted to return our leased Honda and starting a new lease. He understood our needs perfectly and went out of his way to find the best solution for us. We highly recommend him and Honda of New Rochelle, and happy to return to the dealership any time.

Abhishek

Aug 21, 2016

I'd bought my vehicle from Honda of New Rochelle and have been a regular customer ever since. Very satisfied with the efficient and courteous service. Keep up the good work!

Alexis

Aug 21, 2016

Attentive of my needs and not intimidating. Too many sales groups lose themselves in methodic behavior after time making sales. They were straight to the point with little to no games.

Alice

Aug 21, 2016

fairness in price and promptnesslike to do the job at their best ,nice atmosphere, very , helpfulland it is good to have an agent who is willing to putt their lunch aside and help you

John

Aug 21, 2016

My service advisor Sandi Dorsey was awesome. Having had her as my advisor for the first time she made me feel very comfortable and confident that things were going to be done properly. Also having had several other cars she rates as one of the best advisers I've ever had, and for that I will continue to service my cars with Honda of New Rochelle. Having worked in the auto industry I can tell you she is a huge asset to not only your company but to Honda as well. Thank you again for a great experience.

Ramon

Aug 21, 2016

I walked in just to take a look and get prices but ended up buying a new car that's how great the customer service was

Abhi

Aug 21, 2016

I'd bought my vehicle from Honda of New Rochelle and have been a regular customer ever since. Very satisfied with the efficient and courteous service. Keep up the good work!

Donna

Aug 20, 2016

Excellent Fast service and appreciate loyal customers. They are always helpful and throughly explain your options before proceeding with services.

Jordan

Aug 20, 2016

My visit was very friendly and very easy! I also love that tea and donuts are provided! I was pleasantly surprised by how clean the bathroom was also!

Marsha

Aug 20, 2016

There was only 1 rep there helping each of us to check in at Honda Express. Usually there are at least 2 reps. He was professional, efficient, thanked me for being patient. He took each of us in proper turn (who was first, second etc).

Binghamton University Car Club

Aug 20, 2016

My family and I have purchased/leased more than a dozen motor vehicles from Honda of New Rochelle but the dealership is not what it used to be. In the past three years, the reliability and integrity of this dealership have rapidly declined. The preliminary stages of these problems came to fruition when the new sales department attempted to "hide" a surplus of charges within the fine print of our lease; fortunately, I was able to catch this "mistake". Through out the lease, we encountered nothing but problems. The service department never returned phone calls and even provided us with a loaner car that could not start every time we turned it on. After our car was done with repairs, the dealer gave it back only to discover the vehicle was not driveable and a danger to both my family and the Westchester Community. Because we purchased so many cars from the dealer, we thought it was our duty to give them the benefit of the doubt. After contacting multiple service department members and management staff, NOT A SINGLE PERSON RETURNED OUR PHONE CALLS OR EMAIL. Today, we returned our 2013 Honda Accord EX-L and once again, the deliver did not deliver it's promises. More than 4 individuals asked if we were being helped yet none of them communicated to the manager that we wanted to simply return our leased vehicle. If you are looking for a reliability Honda dealership and trustworthy staff, GO SOMEWHERE ELSE. Just because a dealer sells 400+ cars a month doesn't mean they are a good dealer.

Carol

Aug 19, 2016

The service department is clean and well organized, all staff are very friendly, and there are comfortable places to wait.

Frank

Aug 18, 2016

Ben Thomas, the dealer, showed me all the choices, let me test drive the car, and gave me two price options.It was a relaxed and pleasant experience.

Kari

Aug 18, 2016

Hassle free experience. Surveys and follow up phone calls get annoying. One exit survey should be sufficient. See I can't finish survey until it's 20 words!!!

Mikhail

Aug 18, 2016

Easy communication, professionalism and respect to customers. Clear explanation of the deal. Quick handling and preparedness of all paper work.

tonywarr

Aug 18, 2016

Both, Honda of New Rochelle and Ivan provided top notch service and product. highly recommended, both!!!! My friend in service Bob Hilburgh sent me to Ivan, whose easy going way got me to pick up my brand new 2016 Civic which I already love!!!!

Frances

Aug 17, 2016

I had a few concerns/inquiries about my vehicle and the service rep was extremely knowledgeable and helpful with answering them.

Mayra

Aug 17, 2016

Friendly non pressuring staff, excellent customer service. Knowledgable sales staff. Financial services department searched for the best rates possible with many options

Michael

Aug 17, 2016

Alex made my leasing very easy and helped me along the way as I had obstacles to get through. Answered all questions and was patient with the process. Also, the day I picked up the car Steven was of great help. Very happy with my car and experience at Honda.

Samantha

Aug 17, 2016

Debarata Saha was an incredible salesperson. She helped me thoroughly on my search for a new CRV, and did it with such poise. She was personable, funny, informative, and very knowledgeable.

Claudio

Aug 16, 2016

Your service team are very professional and attentive to customer service. Mike was the person who took care of me and did a great job. It shows when someone loves there job. Will definetly be back .

Mary

Aug 16, 2016

informed me of the situation. about the recall product and offered me shuttle service to pick up my car.ease of delivery from drive in to pick up.

Jonathan

Aug 15, 2016

very helpfulvery efficientexcellent pricingmy salesperson was outstanding.I have purchased several cars from the dealer and will continueI love the car, so does my wife, CRV

Pedro

Aug 14, 2016

Based on this experience both the rep and I believe her supervisor a gentleman were super helpful and cordial. They were prompt and helpful.

Susie

Aug 13, 2016

Michael, the manager, is your BEST asset. It's always a pleasure doing business with him. He exudes not only professionalism, but inspiring POSITIVITY! I actually look forward to seeing him on my visits.

Christina

Aug 12, 2016

Michael always takes care of me when I go in to service my car. He keeps me loyal to the location!

Eleanor

Aug 12, 2016

Staff were Efficient, knowledgeable, friendly. Wifi and coffee were available and seating was comfortable that's all thank you very much. No more to say

Justine

Aug 12, 2016

The staff was very friendly and helpful and one staff member went out of his way to make sure he explained everything that would be done while servicing my car. He also made me a rewards member and made me feel like a valued customer. I always get my car serviced there because of this and the quick service.

Fajun

Aug 11, 2016

As loyal customers of Honda, my wife and I are pretty happy about this experience. Ivan addressed all the issues for us.

Nargis

Aug 11, 2016

The attentiveness of mike vigs is what brings everyone back and he remembers everything from all of you're visits here

Theresa

Aug 11, 2016

I received prompt service from the minute I pulled into the service department. The intake technicians and my service representative was friendly and helpful, as always. My service technician reviewed my service history and advised me of the service that needed prompt attention.

Dahlia

Aug 10, 2016

I liked that my sales rep Alex took his time explaining the process as this is my first car. Both sales rep Alex and finance manager Phil kept a positive attitude throughout the whole process and worked with what would best fit my budget and daily needs. They both made the process painless and exciting.

Danilo

Aug 10, 2016

Very organized, staff vey friendly, free wifi, free coffee and donuts. All in all i had a great 1st experience.

Frank

Aug 10, 2016

I had a pleasant experience and it had friendly personnel, a good environment with refreshments, work stations and quick service.

Geraldine

Aug 10, 2016

the salesmen were not pushy and they took their time explaining everything and they were very friendly and knowledgeable with all the questions I had.

John

Aug 10, 2016

Bob Hilburg's knowledge, professionalism and personal attention is always appreciated. With the system that this dealership has in place, the technicians note problems and advisors discuss them with the customer.

Robert

Aug 10, 2016

They are Friendly work they do is very good. Don't have to wait long.they tell you everything they did the car. They make you feel comfortable while waiting for your car.

Julie

Aug 9, 2016

I arrived half and hour after opening and there were many customers ahead of me. Despite that Michael was friendly, extremely competent and the service was finished in a timely manner.

Karina

Aug 9, 2016

Carlos was very friendly and understanding. He was very helpful and help me begin the process, in which, things would benefit me.

Angela

Aug 8, 2016

The representative, Michael was very good. Every time I go there he helps me to get the best deal for the service(s) I need.

Katherine

Aug 8, 2016

I like that everyone is always smiling and so informative about everything. I can't complain about the great service that Honda provides every time I take my car.

Ona

Aug 8, 2016

Honda of New Rochelle has very prompt and accurate service. I would recommend them to family and friends. Thank you Honda

Carolyn

Aug 7, 2016

People at Honda were kind and helpful. The waiting time was reasonable. I feel confident that my car was serviced well.

Clotilde

Aug 7, 2016

Everyone was polite, said good morning. Excellent customer service. Ok, so I think it is silly to require that feedback be at least 20 words or else it is not accepted. Really?

Douglas

Aug 7, 2016

Friendly, polite, and knowledgeable staff.Good price on car.Salesperson was very helpful and easy to work with.All around a great experience.

Robert

Aug 7, 2016

Ben Thomas is a great salesperson. I have done business with him in the past and plan on doing business with him in the future. New Rochelle Honda is a great dealership. Ask for Ben!

Gladiola

Aug 6, 2016

Jose Gomez was very professional and knowledgeable. He was responsive I. I. I. I I I I I I I I

Mark

Aug 6, 2016

Service staff is always friendly. Sandi Dorsey is both efficient and responsive. She always makes it easy and communicates well.

Priscilla

Aug 6, 2016

The service is excellent--skillful and promptly completed--and the staff is friendly. Also, they provide coffee and pastries in the customer lounge.

Samuel

Aug 6, 2016

Very professional nothing else needs to be done. The gentleman who help us was great and gave us all the information that we asked for

Shaji

Aug 6, 2016

Quick and fast service. I would recommend the service due to the staff at service counter. The waiting area was not that cool.

Wanda

Aug 6, 2016

Our first experience was a bit nerve wracking but our sales man anthony made us feel comfortable and at ease. Which made our descison to lease more easily and we are happy with our choice

Frank

Aug 4, 2016

Very good and fast maintenance service I was completely satisfied with the whole experience. Mike the service writer was great

Jermaine

Aug 4, 2016

Quick and prompt and very helpful , i will always come back. They do good work , and they work with you.

Lauren

Aug 4, 2016

From the time I drove down Main St. and saw the big ENTRANCE sign and arrow showing me where to go as it was my first time there, to the time I left, this was the most pleasant customer service I have experienced since I can remember. Mike Vigliotti (who I have never met before yesterday), greeted me promptly and took very good care of me. I didn't have to do a thing. He took my keys and that was it. He was extremely kind and accommodating not only to me but to his fellow employees as well as customers he spoke with over the phone. I believe he is a huge asset to Honda of New Rochelle. The whole process was fast and easy and I more than satisfied with the service. I know that when I am due to come back I have nothing to worry about. THANK YOU!

Luis

Aug 4, 2016

From our sales person Hasan, to both Managers Joe and Tomas and the Finance person Mr Salas they took their time to explain everything and were not in the rush and help me negotiate the best deal possible both for the car and the financing absulutely amazing service

Michael

Aug 4, 2016

Timely. Feedback given during the wait time. Updates provided. Courtesy. Respect. Explanations were given about anticipated problems at next service.

Samantha

Aug 4, 2016

Fast service. Fair price for trade in. Free goodies. Fair financing.very happy customer. Will return for the ridgeline in 2017

Jennifer

Aug 3, 2016

Very nice staff, service personnel were very friendly and they were helpful and my wait wasn't that long. Only took a couple of hours for the service. I just wish they still offered free manicures!

Lanzel

Aug 2, 2016

It was very good and I was in and out for my oil change and multipoint inspection within 30 mins

Maryellen

Aug 2, 2016

Sandy is just terrific! She is most helpful, without pushing too much and that is appreciated. It is clear she's very knowledgeable and I appreciate her suggestions. She's a true asset to Honda of NR!

Nicole

Aug 2, 2016

Honda express has kind and honest employees who were informative and understanding. They disclosed being short staffed that day which increased waiting time. They over estimated the time it would take, which was a pleasant surprise.

Rodrigo

Aug 2, 2016

People are courtesy and friendly. Schedule your appointment is pretty easy and takes less than 2 minutes. 2 hours for an oil change is too much

Susan

Aug 2, 2016

The whole process went very smoothly and they completed the job in the time they had said it would take.

Ting

Aug 2, 2016

My salesman was very straight forward and easy to work with. He made the entire sales process very transparent and clear.

Ajay

Jul 31, 2016

Extremely well behaved and co-operative staff. Liked service provided. Would recommend it. Service was quick and thorough and staff was really concerned about constumers safety.

Andrea

Jul 31, 2016

Alex was extremely professional and efficient. The whole process was so quick and easy and I really appreciated how hard he worked in helping me get the best deal possible. Best salesman around!

Edwin

Jul 31, 2016

Amazing experience and customer service -- I will definitely go back. They really take care of their customers!Will go back when it is time for inspection as well.

Gilbert

Jul 31, 2016

Evrything went smooth negotiating with marcos "mr stiff" as i called him, very firm on his numbers. But we meet halfway everybody is happy. Ty marcos more business to come and definitely coming back for more!!!!

Julio

Jul 31, 2016

People are friendly. I was granted with discounts without asking. I am confident that the will do a good job.

Kathryn

Jul 31, 2016

Jose Gomez was fantastic knowledgeable helpful and easy to work with - and fast! Only suggestion is not to ask for twenty words let us write what we feel!:) also I can't comment on repairs just yet facilities seemed a bit cramped too many cars not enough walk around space

Kekburke

Jul 31, 2016

Jose was kind knowledgeable easy to work with and fast. Great car buying experience and I have had BMW and Porsches in the past but this was truly a five star experience.

Ibania

Jul 30, 2016

They had my car ready by the time they estimated. Great custer service and kept on updating me on The time My car would be ready. I Was Abel to be in time to My appointment i had.

David

Jul 29, 2016

Very friendly staff, clean place, quick work. My car was ready early, the process was very smooth. Great people to work with!

Jose

Jul 29, 2016

Very professional and very courteous. This was the first time to lease a vehicle and I was walked through the process feeling comfortable and the end result was very satisfying.

Michael

Jul 29, 2016

Everyone was very professional which made for a pleasant buying experience. Service is equally as professional. This was my 6th new car from Honda of New Rochelle. I think that sums it up well!

R

Jul 29, 2016

Your service advisor Corey went the extra mile to insure my satisfaction. Thank him for me. Better customer service than my other dealer.

Zachary

Jul 29, 2016

Both our saleswoman and our loan advisorw were kind and helpful! I would definitely come back! The best part was Yanira didn't pretend to know things she didn't know! She just told meShe didn't know and promptly found out!

Honda#1

Jul 29, 2016

They were all professionals and courteous, especially Mehdi Hjiaj and Tinu Thomas. This was my first time leading a vehicle, they walked me through the process feeling comfortable and the end result was very satisfying.

Sean Enright34

Jul 28, 2016

Recently my wife and I had moved from Brooklyn to Westchester... with no car. We knew that moving to the suburbs, trying to start a family and both working full time while getting acclimated to all of the other new features would mean that we would need a car fast! Something in a small SUV/crossover to accommodate for all of the above but something affordable to truly accommodate all of the above. More than these concerns we were both not very excited to go through the car buying experience.. in the weeks leading up to our move we had visited several dealerships in both Brooklyn and Westchester and we received nothing but the typical bad dealer experience; non-active listeners, rude/presumptuous salesmen, and really not practical pricing at all. BUT! when we rolled the dice and visited Medhi Hjiaj at Honda of New Rochelle our newly conceived notions were completely reversed. Medhi is an extremely down earth person... He is very friendly and poised to respond to your needs. But besides all of this, he is a true professional. It is clear that Medhi makes it his absolute priority to know everything about the vehicles he is selling, every detail. From the physical features to all of the ins and outs of the paper work that goes along with them. And again equally paramount to that singular priority, he clearly strives to be transparent and responsive to his clients' needs but also their lives. Medhi worked with us on a great deal for a beautiful 2016 Honda CRV. We would highly recommend visiting Medhi Hjiaj at Honda of New Rochelle if you are considering the purchase / lease of a new vehicle.. even if it isn't Honda. Thanks again, Medhi.Like our Geico rep said, "Merci Beaucoup!".Sean & Selena

Afgun

Jul 28, 2016

The staff was very helpful and knowledgeable, and really made it an enjoyable experience as opposed to tedious and confusing as car buying usually is.

Francisco

Jul 28, 2016

Staff was courteous and very friendly. The moment I walked in, I was immediately greeted and invited to some coffee and donuts while I waited.

Karen

Jul 28, 2016

It was quick very organize A car wash should be done after every visit or tank filled but the service was great people are very friendly and professional

Paul

Jul 28, 2016

Taking care of routine maintenance for your car is very important. Honda of New Rochelle is tne best place to go. The employees are cheerful, knowledgeable, and efficient.

Artteacherj

Jul 28, 2016

This was probably the easiest car purchase I've ever had and this is coming from someone who has purchased and/or leased 6 vehicles. The staff were friendly (Ivan Chavez was the salesman) and I received a very fair price, way below the MSRP, without having to haggle. I will definitely return to Honda of New Rochelle for future car purchases.

Bruno

Jul 27, 2016

Courteous, professional staff. Alex and Vinny took great care of us during the entire process. Best car buying experience I have ever had.

Phyllis

Jul 26, 2016

The staff was very courteous, friendly and professional. I didn't have an appt. for a oil change and they were extremely accommodating. Johnathan was my tech and he was so pleasant, respectful and knowledgeable. He re programmed something for me with no hesitation efficiently and in less than an hour, was on my way. Very good staff!

Carmen

Jul 25, 2016

They were Quick, responsible and professional. I never had a problem after service. Excellent work and guaranteed. Customer service the BEST!!

Maria

Jul 25, 2016

I was greeted at the door, my car was taken immediately. The staff was courteous and very helpful. I was in and out quickly

Tatyana

Jul 25, 2016

Fast, courteous service. Very attentive service adviser.When I arrived, I was greeted by a technician who processed the car, and then went inside to speak to a service adviser. He checked the computer and told me I had one more free oil change and it will be done within an hour. I was very happy.

Yvel

Jul 25, 2016

The efficiency of the service when I got there. Thought I would have to wait in a longer period of time.

Ralph

Jul 24, 2016

Very smooth no games. Our dealer was nice and friendly an d gave us all of our options. He knew us because we are repeat customers.

Terry

Jul 24, 2016

feels like home i love it. they treat me like royalty plus always service with a smile.i would recommend new rochelle honda to all my friends

Winsome

Jul 24, 2016

Service was done quicker than expected I was number 7 on line got my car back in less than an hour

Richard

Jul 23, 2016

welcomed on entering. our sales rep. was very informative. his name is Alex Oceguera. Answered all questions and accommodated every request.

Silverio

Jul 23, 2016

It was fast and thorough, and easy. My first oil and filter change took just a half hour. No appointment was necessary.

Eduardo

Jul 21, 2016

The staff was very polite and organized. Although it took about two hours, they were very understanding and patient with me. Since it is a small space, the long wait time is reasonable but maybe can be improved with more employees. Overall, excellent service and will definitely be back again!

Earl

Jul 20, 2016

Express Service customer relations experts actually had a service person in the parking lot that began the repairs needed to my front right tire that had a big tear on the outside of the tire. He walked me into the waiting area and the customer service persons, Mike, John, and Mr. Mike Vigliatti, quickly began working to have the tire changed and my car ready to drive back home to Yonkers, New York.

James

Jul 20, 2016

No appointment necessary oil change. completed in a little over an hour. Waited in comfortable area. Staff professional and courteous.

Lissette

Jul 20, 2016

Mehdi was awesome! He was very informative,I did not have to ask any questions. Everyone was very pleasant and attentive. I would definitely recommend Honda New Rochelle to all my friends

Ann

Jul 19, 2016

Purchased a 2016 CRV EX from Monica and she was a pleasure to work with. She showed true concern for everything the customer wanted and needed and wound up getting me a fantastic deal on my car. Thank you!

Samantha

Jul 19, 2016

The express service was truly express. I was in and out in about 45 minutes during the lunch rush hour.

Guy

Jul 18, 2016

No heavy selling pressure from salesmen. Good, no haggle pricing. Car was delivered in a timely fashion by friendly staff.

Nicole

Jul 18, 2016

Our salesperson Jose was upfront and honest, and you could tell he wanted to give us the best deal possible. Everyone we came in contact with who helped us throughout the process were very helpful and friendly. It was a very fast process and they handled everything and when I was ready to pick up my care everything was done.

S

Jul 18, 2016

our salesman anthony was very polite,informative and very proficient about getting the sale done.our past experiences have been a little harrowing,, anthony made it a very calm experience

Jaclyn

Jul 17, 2016

Mike and the staff were efficent and friendly. You can tell they love what they do and provided exceptional customer care

Johana

Jul 17, 2016

Excellent service by Cory in service department Great communication. Promised what was offered. Would definitely recommend Honda to friends and family

Jonathan

Jul 17, 2016

Everything was great from start to finish the customer service rep helped me with all my requests and surpass my expectations

Nicholas

Jul 16, 2016

Professionalism, no nonsense pricing. I deal with Ben Thomas & have leased my last 4 cars from him. I won't buy my cars from any other dealer or salesperson. Car was ready & delivered in 1 day!

Jessica

Jul 15, 2016

Courteous workers & friendly atmosphere; although I waited long, that was expected when I brought my car there late in the day.

Thomas

Jul 15, 2016

The customer service was GREAT! I had a quick oil change and inspection. Everything went smoothly. I will definitely come back to this location.

AS

Jul 15, 2016

Mehdi is direct and to the point in his dealings. He will work with you by providing you maximum value for your money. We came to this dealership after getting bitten by others in the area and are pleased that we did.

Bizz1980

Jul 15, 2016

My experience was great. I came in for an oil change and a New York State inspection. The service was quick and easy. Check out was also pleasant and my car was brought within 2 minutes. I had an excellent experience!

Catherine

Jul 14, 2016

The service was pretty quick given the fact they were dealing with power outages all day and I wasn't sure I was going to be able to even stay so that was great.

Frank

Jul 14, 2016

The dealership was had a very friendly atmosphere, and the salesman was wonderful. I would definitely recommend this dealership to all of my friends.

John

Jul 13, 2016

Friendly, personable staff, eager to please. Quick efficient car service. Everything explained in detail. No heavy pressure to buy services.

Johnny

Jul 13, 2016

Everything about this dealership is great. Friendly staff. Knowledgeable. Helpful. Go out of their way. Would recommend to anyone. Excellent

Marife

Jul 13, 2016

The staff are very helpful especially Michael vigliotti has been helpful ,ready to answers if you have any questions has been always nice ever since.he is an asset to your company he make a difference.and the coffee service with water cooler and munchkin donuts gives us energy while waiting

sb1214

Jul 13, 2016

My 2015 Honda Fit's accelerator failed on the highway and almost caused an accident. I brought my car into New Rochelle after reading the positive reviews.I explained to service about the electrical problems prior to the incident. Then how the accelerator failed and I was scared to drive the vehicle. I was told that in-order for service to test the accelerator, I would have to pay $150 for the labor cost if they do not find anything wrong. That my warranty did not cover this test. (When in fact my car is fully covered by Honda Care for up to 3yrs/36,000 miles) Then I was told that cheap gas could cause the problem. I've had enough. I did not buy a Honda to deal with this insulting customer service. Next step will be calling Honda Corp directly.

Christopher

Jul 12, 2016

The visit was quick and easy, a couple of the staff were very informative and cortergous. John the guy who finalized the process for me was very polite and calm.

Manika

Jul 11, 2016

- Keith is a wonderful person to work with . He helped with the insurance and was kind enough to pick up us from the train station and give a ride to the dealership when we came to take the delivery of the car.He was very patient throughout the process.

rriad123

Jul 11, 2016

Mr.Hjaij was very helpful in my lease experience of an accord. His service was outstanding and I would refer him and the New Rochelle dealership for a sale or lease of aHonda car.Reda Riad

Kimserv13

Jul 10, 2016

Hassan was very professional, friendly and patient with us and he didn't stop until he found us what we were looking for. Great guy

Orlando Zapata

Jul 10, 2016

Jose Gomez took his time and explained all the Honda Pilot 2016 features. Explained also in details the various options I had available. Very nice and professional young man.

Ann

Jul 10, 2016

Elaine got me in, had my loner vehicle ready & made sure someone informed me of the findings even though she was out of the office. My car was repaired in a timely manner

Brian

Jul 10, 2016

One of the things that prompted us to complete the purchase at new Rochelle was the sales person Mr. HASSAN KHAN . He was so patient, knowledgeable, professional and twisted and turned at our every need without complaining. And we were there for a long time undecided . His level of professionalism and customer service approach will have us come back and tell others about him.

Frank

Jul 10, 2016

Marcos Ordonez was exceptional. He was curious, honest and eager to answer any questions we had. He wanted to make absolutely sure we are happy with our purchase and the entire process of getting our car.

Livinus

Jul 10, 2016

The customer service guy was awesome and kind in approach. A nice rep. Keep up with your wonderful service. Chao!

Arnold

Jul 8, 2016

Courtesy of my salesperson, Ms Monica Scotti and thoughtfulness and knowledge of the vehicle I leased.Also smooth experience when I came to pick up vehicle

Carlos

Jul 8, 2016

Friendly attention accurate and fast service.thanks very much. Definitely I'll go back. Very convenient for the distance, not to far away.

Judith

Jul 8, 2016

Been coming to this service dept for years. Know your associates and service personnel. Everyone is friendly and attentive. Never had a problem.

Lewis

Jul 8, 2016

Friendly staff, Went above and beyond to make the wait an ease. From the moment I drove unto the lot, the repair person whom came to the vehicle, made the process friendly, he had a great smile , which made me feel like even though the wait might be hrs, I had trust in what they were about to do. Even though it was an oil change. I wish I knew his name. He made such a difference to the start ofrom the process......

William

Jul 8, 2016

Easy drop off the night before scheduled appointment. Reasonable price for service and quick easy pick up the next day. Friendly and professional service advisor and staff.

Judy

Jul 8, 2016

I never felt pressured with Jose Gomez. I took home the test drive car that was outside. Even for it being a test drive car, it was cleaned and prepared for me to take it home only like two days later. Very bright young man and it was very nice what he said towards the end of our visit. "It is never an inconvenience, if you ever want me to over the vehicle with you again, just let me know". Not every salesman i know is this courteous towards their clients.

Deily

Jul 7, 2016

It was easy! Everyone greeted me with a smile. The service department was really informative about the process with my car and what I was going to expect.

Edgar

Jul 7, 2016

Fast service, like the call back and the attention. Thanks again for your service. I will be back soon. Hope I get the same service or better

Jennifer

Jul 7, 2016

Friendly, knowledgeable customer service. Comfortable waiting area clean with coffee and donuts! Everything was fully explained before anything was done.

Barbara

Jul 6, 2016

Fast, professional, personable service. This is the 3rd Honda I've leased from this dealership. Keep coming because of their service.

Claudia

Jul 6, 2016

great! very happy with staff. Easy and smooth. second vehicle in less than a year. will come back to this honda family.

Kevin

Jul 6, 2016

The Honda dealer in New Rochelle use to have someone there Who did nails of honda clients waiting for service. I had my nails done for the first time in my life. I'm over 55. I missed that service last time I was there. I hope you didn't cancel it.

Marcia

Jul 6, 2016

Great service, everyone was courteous and professional. They have everything there for your comfort. Coffee, donuts, wifi. Awesome service. Thanks

Annette

Jul 5, 2016

Our sales person Alex was fantastic and gave me a price that beat competitors. He had the paperwork ready when we arrived to pick up the car. And all was easy for me the consumer. Thank you Alex.

Yujie

Jul 5, 2016

The staff are very nice and kind on my questions. They are skilled and well trained on the maintenance service.

Veronica

Jul 4, 2016

Friendly, helpful staff. The process was simple, without any hidden fees or hassles. The car was ready in two days after purchase.

Fit Leasee

Jul 4, 2016

Mr. Hjiaj was very helpful through the entire procedure. He was personable and followed up on everything that I asked. Attentive and made sure the car had everything I wanted.

Jacqueline

Jul 3, 2016

Friendly kind and polite staff and my wait was not long very experienced and kept me up with the progress while working on my car

Sandra

Jul 3, 2016

Elaine was very helpful and professional. I would definitely recommend honda of new rochelle for sales and service. The shuttle to and from work was great.

Margaret

Jul 2, 2016

rep. was very courteous and helpful did not have to wait too long for service was working alone but held his responsibilities very well bu making sure all customers were satisfied with the service

PJ PUDGE

Jul 2, 2016

BUYING OR LEASING A CAR CAN BE AND USUALLY IS A STRESSFUL EXPERIENCE. BUT THIS IS NOT THE CASE AT HONDA OF NEW ROCHELLE AND THIS IS MOSTLY DUE TO MEHDI. I CAME IN BROUSING AND WALKED OUT WITH A NEW CIVIC SEDAN . I WILL BE BACK FOR SURE AND SO WILL MY FRIENDS.

Stacy

Jul 1, 2016

The customer service agent was courteous and professional in how she handles my case. She was helpful in highlighting a problem that I was unaware of with my car and seek to give me the best advise on how to deal with the situation. The waiting time to get my oil and a multipoint inspection done shorter than I expected.

Wladimir

Jul 1, 2016

Awesome service with the ability to drop in without making an appointment. In and out in a few minutes. Great customer service.

Cornelius

Jun 30, 2016

friendly knowleable and willing and able to please The representative listens carefully to the problem and ensures that the mechanic fixes the problem to the customer's satisfaction

Deborah

Jun 30, 2016

I was greeted by everyone. Everyone was very friendly. There was donuts and drinks for the customers while we waited. I was there about 30 minutes. I was in and out which was great.

Geriann

Jun 30, 2016

Great customer service from start to finish left me with a positive experience , and I will definitely come back again when the need arises.

Robert

Jun 30, 2016

mike was great and easy to work with. He made sure everything was done as soon and as efficiently as possible

Juan

Jun 29, 2016

I like that the salesperson was willing to go out of his way to find me the vehicle that I wanted and was willing to help me through the process of Leasing.

Nadya

Jun 28, 2016

They were courteous and the wait time seem to be within reason given I was only there for the recalls that were issued.

Eric

Jun 27, 2016

quick service, very good pricing, the service department calls to check before doing work and provides an accurate and reasonable estimate.

Reyna

Jun 27, 2016

They were able to see that there was a safety recall on my vehicle and were able to take care of it the same day. Quick and pleasant service.

eivargas

Jun 27, 2016

Our experience in leasing my new car was simply the best. Mehdi was very detail oriented and extremely helpful. I am completely satisfied. He went above and beyond to ensure I got what I walked in there for.Thank you Mehdi

Mary

Jun 26, 2016

Everything about your staff is terrific! I mean starting with a phone call regarding sales hours to closing the deal. I arrived last Wed night at 8:30 & was promptly assisted by a salesman named Ben. I also met with Lenny in finance that same night. Ben & Lenny are two professionals with a personal touch. I left the New Rochelle, NY dealership yesterday afternoon with my 2016 Honda Fit. I highly recommend this dealership & the Honda brand!

Arthur

Jun 25, 2016

Nathan Frost was a knowledgeable, friendly, and well mannered salesperson. He answered all my leasing questions favorably, and responded to any and all of my email concerns in a timely manner. I actually leased two cars with Nathan within a week. I would highly recommend him as a salsperson to a friend or family member alike. Anyone who "sells himself first" knows what sales is all about. (I managed and worked as a salesperson for 35 years, and I know talent).

Tameka

Jun 25, 2016

My service with Honda of New Rochelle was delightful. I drop my care off for my annual NYS Inspection. The service staff was friendly. Everything was done on a timely manner and I received the call to pick u my car within a 1hr or so. Great service, Would definitely be recommend.

John Gibson

Jun 24, 2016

I highly recommend buying a used car from New Rochelle Honda. The salespeople are excellent and not aggressive. Moreover, the sales management at New Rochelle Honda is the best I have ever experienced in my decades of purchasing cars. Honda provides a great product and New Rochelle Honda provides services that special. A few days after purchase of a used Honda I observed minor damage to the car mirror. Joe, the senior manager for the dealer, immediately offered to replace the mirror with no questions asked. Thomas O'Shea, a friendly and professional, used car sales manager, immediately replaced the mirror. I have told many of my friends about New Rochelle Honda and will return myself to purchase another car in the fall.John GibsonEastchester, New York

Yannet

Jun 24, 2016

I know my salesman was very busy upon delivery but he ran around at at no time did he leave any question unanswered. I have never had a salesman before that can manage more than one customer at a time and still manage to make the whole process very smooth.

Katherine

Jun 23, 2016

Anthony Tetteh was professional in all dealings; never pushy nor overbearing, but always understanding and willing and able to meet our needs.Lexi was pleasantly persistent in encouraging us thru her many telephone "reminders" to come back to New Rochelle Honda even though we reside in the Bronx.

Patricia

Jun 22, 2016

The rep was very knowledgeable and understand the needs of my jeep. He also explained and recommend what needs to get done on my jeep.

Antonio

Jun 21, 2016

Unfortunately, these people only want to sell the car. I was promise that the registration papers will go out the following Monday to Motor Vehicle. They have not send it. I bought the car on 6/10/2016. It looks like they wait to have hundreds of registration to send them to Motor Vehicle. They also gave me the car very messy, which I have to bring the car back, they also gave me the car unaligment, which they also have to take the car back and fix it. The back seat also have problems. They agree to fix it and nothing yet.

Marion

Jun 21, 2016

Everything was explained as to what was needed and my questions concerning services were answered clearly. Also, a discount was included as well. The service advisor was great!

sotsoh

Jun 21, 2016

My Experience at Honda of New Rochelle:They are excellent car sellers.They sold me a car with the following problems on 6/10/2016:1. The car was unaligned. (After mentioned it to Joe he was very polite and asked me to bring the car the following Monday to have it fixed it).2. They gave me the car very messy, and with all carpets dirty. (Joe also asked the guys to clean it)3. The second row bench did not move correctly. They told me to bring the car back to fix it. They kept the car for two days, and did almost nothing. they just add some grease to the seat rails.4. They also agree to add the missing Rear Climate Control Knob, I am still waiting.5. The finance person told me that the registration process will be very quick, that on Monday the paperwork will be in Motor Vehicle. Today is 6/30/2016 and no sign of paper delivery at Motor Vehicle.They do not responded emails. Customer service is very poor, as soon you get out from the dealer they do not care anymore.Now, I am communicating with Joe which is the Manager. Hope he can tell me my registration status. It did not work.My suggestions to all of you is that only buy from them when there is no other choice.

Marion Thomas

Jun 20, 2016

Everything that was needed was explained and all of my questions about the services were clearly answered. Also, a discount was included that I was not aware of.

Edwin

Jun 19, 2016

Amazing service and crew. The wait time between they receive the car and finish the service was arround 45 minute.

Duane

Jun 18, 2016

Friendly and super helpful. Staff was so attentive to my need and what kind of car that would suite me. I'm definitely returning back for my wife's car

keishawhyte96

Jun 18, 2016

Mehdi, you were extremely helpful with helping me purchase my first car. You are very professional, additionally you went above and beyond to make arrangements were made for me to receive the car in a timely manner. Thanks Mehdi once again for all your help I truly appreciate it.

Shahin

Jun 14, 2016

My experience as usual was timely, courteous, professional. I recommend Honda of New Rochelle Service Department to all Honda owners.

Stephan

Jun 14, 2016

Honest evaluation of the truck's repair and maintenance issues, good communication to explain what needs to get done and the time to complete the repairs is accurate to the customer.

Leon

Jun 13, 2016

The superior service provided by Jose was what exceeded our expectations. He was very patient, explained everything clearly, and extremely personable. The speedy purchase also aided in the overall experience.

Susanee

Jun 13, 2016

I was treated promptly and very respectful. All my problems were dealt with and I was pleased. The gentleman explain everything well.

Brittany

Jun 12, 2016

The agents were very friendly and helpful. The service was super fast. Overall I was very satisfied. I highly recommend Honda of New Rochelle.

Donna

Jun 12, 2016

Diana was great! I left to get coffee and she called me about the progress of my car. They worked was completed earlier than expected.

Anthoanete

Jun 11, 2016

Anthony, my salesman, was very professional and took the time to listen to what I needed in a new car. He didn't rush me even when it got near closing time. He was very helpful and responsive even on his day off, he responded to my emails and calls.

Christopher

Jun 11, 2016

Ben Thomas was a true professional. He treats my wife and I with the utmost respect and asks us our needs before making any recommendations. He is a wonderful representative of Honda of New Rochelle.

Lenchmoore

Jun 11, 2016

What I liked about my experience at Honda of new rochelle was the friendly staffs and the nice waiting area.

Sharon

Jun 11, 2016

I was very pleased with the communications, service and the price. This dealership is on the upswing. That is about it.

Michael

Jun 10, 2016

I was able to make an appointment for the very next day and I was out of there within one hour. And the employees there threat me very good and with a smile.

car123

Jun 8, 2016

Our experience with Mehdi was unlike any other car salesman we have dealt with before. He was pleasant and not pushy at all and got us exactly what we wanted. Will definitely be returning to him if we ever need to purchase or lease another car.

Elizabeth

Jun 7, 2016

it was quick and excellent service the customers service rep was polite and well inform he also explain the chargers i was going to incur

William

Jun 7, 2016

Everything. Also I know this is a little gross and superficial, but everyone whose ever assisted me at Honda of New Rochelle is adorable. And kind.

Francesco

Jun 3, 2016

Took car for first oil change at your Express Service and I was impressed by the friendliness and the smiling faces of the Staff and the quick service provided. Next time I may have one of your courtesy donuts. Thank you.....

Amoy

Jun 2, 2016

Got the exact car I needed, I'm inlove with my new car. The Process wasn't wasn't bad I just think I should've gotten a better deal for my car. Good service thumbs up!

Michele

Jun 2, 2016

Came in for oil change on a major holiday weekend and knew that many people would like their car service. The customer service as always was quick efficient and friendly. They did inform all that came that the wait time may be 2hours. I was prepared with papers to grade. I didn't even finish my papers when they said Ms. Barrow your car is ready. Wow! great work and friendly customer service way to go Honda express service

Amanda

Jun 1, 2016

I used the express service in New Rochelle. The facility is very clean. They had refreshments and snacks for the customers. The staff is very informative on the services they provide. The person who was assisting me was very friendly and funny. I did not have to wait long. He informed me of everything that was done, what was needed for future services and gave me quotes on pricing. Since I have a lot of future needs for my car, he broke down each service and gave me opinions to what needs to be first to help money wise. Great individual and facility!

Carol

Jun 1, 2016

Our sales representative Paul Mecca, Jr. was a true professional in every sense of the word. His product knowledge coupled with his understanding of our needs made leasing a vehicle a most pleasurable experience.

Peter

Jun 1, 2016

Excellent service. Quick turnaround time. Plus I was able to arrange an appointment for my wife's car including new tires. As always, Bob Hilburg was wonderful.

Claudia119

May 31, 2016

Mehdi is a very knowledgeable, caring, approachable, relatable, sincere, charismatic person that made transitioning into our new vehicle a pleasurable, insightful, painless experience, and for that, we are tremendously grateful!

Da24oud

May 31, 2016

I went into New Rochelle Honda looking for a Honda Accord to lease. The experience was great. Paul showed me the car and we took a test drive. He is a funny/cool guy who made me feel comfortable. I went for a special for 175 lease with no down payment. Unfortunately I didn't qualify because the age of my credit history but Phil who does all the bank work still got me a good deal at about 200. He was easy to talk to and I informed him what my number was and he got as close as he could. Great dealership and

Nina

May 27, 2016

The service rep. Elaina was excellent and has ALWAYS been helpful I drive miles from nuclear to get service at new Rochelle because elaina

Marybeth

May 25, 2016

Working with Mehdi was a refreshing take from other experiences we had with car salesman. He did not come across as a pushy salesman, which we appreciated very much. He is a true gentleman.

pnisco

May 25, 2016

For someone who was dreading with pushy car salesman, Mehdi was the exact opposite of what I expected. He was a true gentleman who listened to our needs and made every attempt to work with us. He's very friendly, personable, and a warm person. Anyone that is looking for an experience where they are treated fairly and in a friendly manner, please ask for Mehdi.

Karl

May 24, 2016

It was very organized. I believe the person who helped me was Corey Wright. He was very helpful and professional.It was a pleasure doing business with him and Honda of New Rochelle.

Maria

May 24, 2016

Ben was simply wonderful to deal with. He is a fabulous salesman who didn't rush our purchase from start to finish. We would definitely return back to him without hesitation.

Phyllis

May 24, 2016

The person I spoke with was Michael. He was extremely kind, informative & patient. I would hope to deal w/him again. I didn't have to wait very long either.

William

May 24, 2016

Professional and timely service of our vehicle. Facility clean. Service was performed to our satisfaction. From our experience the staff have always been polite and informative.

Coraline

May 22, 2016

service advisor 2371 Michael Vigliotti was very helpful explain explain all that was going to be done to the car it was busy but they did a good job getting u out in good time my only complaint not enough parking for all the car that came and had to leave lot was full

Kissie

May 22, 2016

The service was exceptional from start to finish. Associates were knowledgeable and patient in explaining the services that would be performed. Corey was extremely helpful and welcoming.

Yana&Red

May 22, 2016

We were extremely satisfied with the warm accommodation by Paul and Phil. They helped us realize what vehicle was right for us and we went home with a brand new Honda Odyssey. Thank you.

Jussie16

May 21, 2016

Very accommodating and not a rip off. They are considerate and quick. The facility is clean with free wifi, coffee, and television. The staff member that helped me was Mike. My experience there is always positive and I will return for future service.

Justine

May 21, 2016

The staff was very friendly and helpful and one staff member went out of his way to make sure he explained everything that would be done while servicing my car. He also made me a rewards member and made me feel like a valued customer. I always get my car serviced there because of this and the quick service.

Kellyann

May 21, 2016

Anthony & Lenny were very helpful, they tried their best to accommodate me. Very patient with me as well. Answered all of our questions.

Narine

May 20, 2016

Yanira and all the sales rep. were very pleasant and accommodating. Yanira was not pushy and gave me time to think through the process and compare pricing with other vehicles that I may have been interested in. Her positive, understanding attitudes was actually very important in my decision to lease from Honda New Rochelle.Phil in finance was very pleasant! Financing is usually not a pleasant experience.

Andrew

May 20, 2016

We leased a new Pilot from Mehdi who was by far the best salesperson I dealt with during our relatively lengthy search for a new car where we visited several dealerships. Mehdi was very professional, efficient and knowledgeable throughout the process. I would highly recommend him to anyone.

Jeanpierre

May 19, 2016

Theres nothing to complain about. The service is excellent here thats why i drive all the way from stamford to new rochelle.

Ivan

May 18, 2016

Service rep was very professional and efficient followed up promptly, addressed all my concerns and rendered further recommendations. I am very satisfied

Jayandran

May 17, 2016

The staff are very professional and courteous. They explain the entire process thoroughly and make sure you are satisfied with follow up calls.

Mercedes

May 17, 2016

My experience was great. I always go to Honda of New Rochelle, NY I was presented by Michael. He informed me from start to finish the service of my car. He was awesome and also the entire staff. Way to go!!!

Richard

May 17, 2016

This dealership claims that the customer always comes first. My experience confirms that that claim is followed by all personnel at Honda of New Rochelle. They do it right!

Pelham10803

May 17, 2016

I have been going to Honda NR since 2013 and have never been disappointed. Their information has always been reliable during the sales process and maintenance visits.Mr Anthony Tetteh has been the ultimate professional, he was very patient when I was unsure or concerned about if a particular vehicle would suit my needs.In the end I decided to go again with the Odyssey and have no regrets.

Paolina

May 16, 2016

Courteous and friendly staff inside the facility and out. Longer wait time than expected. Bring a book to read! Pricing was good.

Kareen

May 15, 2016

The service is great. The staff is very friendly, the turn around is very quick. I always recommend my friends and family to go to them when they need a vehicle.

Krystal

May 15, 2016

Friendly and fast service. Bought my first car here and I had a wonderful experience thanks to the salesman who took care of everything and made my time at Honda very enjoyable.

Mary

May 15, 2016

The fact that I have not purchased a car in 13 years, I appreciated the thorough presentation and the way Paul took his time explaining everything. He literally held my hand throughout the process by his efficient and patience demeanor.

Saad

May 15, 2016

I loved everything about the experience. Everyone there was very tentative and informative. They made the experience simple and easy. They even had a BBQ while I was there. They offered me burgers and hotdogs. They kept my daughter occupied by giving her balloons, candy, and toys to play with. I loved my experience there and I'm looking forward to going back again.

Christina Delisser

May 15, 2016

My mom, my aunt, my uncle, my other aunt, my cousin, and I got our cars from here. 2 Pilots 2 Accords 1 Civic. Why go anywhere else. Honda of New Rochelle is the best.

Anna

May 14, 2016

That everything was explained to me in detail and all my questions were answered. Will continue to go for as long as I own my vehicle.

Kemoy

May 13, 2016

Everything was quick and easy. No stress and worker knowtheir stuff. Very convenient that a showroom is across the street and staff was very helpful there as well.

Marjory

May 13, 2016

Courteous and professional service. I had difficulty resetting the upper display screen in my car but Cory spent a little extra time to show me how to do it. I had checked the manual and found the instructions confusing.

Diane

May 12, 2016

The young woman who helped us was so efficient. She took care of our requests immediately and with great ease. She was also very affable.

Aldo

May 11, 2016

Alex Oceguera was excellent. Very professional and experienced. Knew the car well. Also others in the dealership helped out when he was not around one evening - without even being asked. They just volunteered to help me and my wife when we asked each other questions. Good, upbeat and energetic dealership.

R

May 11, 2016

I have worked with Corey at Express ServicE AND he is very fast efficient and continued to give me updates on the status on the car before proceeding with any work.

Adeline

May 9, 2016

Express Service Center is fast, friendly, efficient and always a pleasant experience.I would not have my car serviced anywhere else!

William

May 9, 2016

Professional and prompt service. Customer service was key. Service provided with clear purpose and no surprises. Facilities waiting room and shuttle service provided.

nrhonda

May 9, 2016

I would like to thank Bob Hilburg for his professionalism. He is the primary reason I take both of my Honda's to New Rochelle Honda. Signed very pleased. Thank you.

S.DaCunha

May 8, 2016

We had a very memorable experience. You were very helpful. We felt right at home with Mehdi. He is a warm and friendly sales man. Went above and beyond the call of duty.

Harry

May 8, 2016

Very smooth and stress free. The absence of aggression was a welcome change and we were able to meet somewhere in the middle.

Jacqueline

May 8, 2016

Prompt service polite staff repair good. Surrounding and representatives helpful and polite. Appointments are given and carried out in a timely manner.

Rich G

May 7, 2016

Debbie (Debarati) helped me obtain a great deal on a lease for a new Honda Civic 2016 last week. I was on the fence about signing that day as I had 2 months remaining on my current lease, but the offer Debbie was able to negotiate was quite competitive and I signed the same day. Debbie is a fresh of breath air when it comes to car sales people; low-pressure, patient, honest, extremely knowledgeable, accommodating, down-to-earth and just a sweetheart. She made certain the entire transaction went smoothly. She is a tremendous asset to Honda of New Rochelle! I live in Queens and have already advised my friends and family to make the trip to Honda of New Rochelle and ask for Debbie!

Danna

May 6, 2016

Prompt, courteous, professional and helpful not pushy suggestions. Plan to use this facility every time there is a maintenance issue in the future.

Christopher

May 5, 2016

Your Service Representative Ms. Sandi Dorsey, I believe, did an outstanding job of getting me scheduled, keeping me abreast of the service taking place and processing my paperwork in a timely manner. She is a fine representative of your Organization.

Michael

May 5, 2016

The staff were very professional and courteous. They are willing to work with you and get you the best deal. I have no regrets because at the end of the day I got the car and the deal that I went in for.

Nickesha

May 5, 2016

Exceptional customer service and the knowledge of the employee was phenomenal. Buying your dream car at Honda of new Rochelle is a breeze, with awesome customer service plus friendly reps, makes the buying process superb.

Anna

May 4, 2016

From the moment I entered the premises, I was pleased.Staff was attentive and courteous. Had only to wait a few minutes for the shuttle service. David the driver was fabulous and got me to my job on time. Mechanics did a wonderful job taking care of my car and even gave it extra attention. Recommended some things I should take care, so that my car will take care of me. Thanks everyone.

Harris

May 4, 2016

The warm greeting from the service representative and the timely manner of service was comforting to me. I also liked that he took time to explain the future services needed.

Sandra

May 4, 2016

The staff that assist me was very much a professional and make sure all that I came to achieve was completed.

Kevin

May 3, 2016

Steven was profession, courteous;not annoying like most salesman have behaved. He was a pleasure to work with.Because of him, we leased a second care.Thank you

Victoria

May 3, 2016

The representatives are courteous and explained very clearly what maintenance my car needed. I asked for a time frame because I needed to leave by 10AM and the maintenance was finished by that time.

Janet

May 2, 2016

It's always quick! You don't need an appointment; just walk in and it usually takes only a half hour to have oil changed and checkup .

Tamika

May 2, 2016

The people are wonderful! I walked in without an appointment but did not wait long and enjoyed the time I spent there.

Kimesha

May 1, 2016

My sales person Hassan Khan sent out of his way to make sure that I was happy. He gave me options to cars that would be better for me and within my price range. He made the buying process very easy. I did not worry about anything.

Lorna

May 1, 2016

Fast and attentive service. Each visit gets better each time. After three years this is the first dealership I have been a part of that really continues to care about their customers.

Kcran1206

May 1, 2016

My sales person Hassan Khan sent out of his way to make sure that I was happy. He gave me options to cars that would be better for me and eithin my price range. He made the buying process very easy. I did not eorry about anything.

Gina

Apr 30, 2016

Customers service impeccable all around from the moment I pulled up to the customer service rep especially Corey to the cashier to the shuttle driver. my lease expires next year and I plan on renewing through this branch. Thank you for not making me just another number.

Luis

Apr 30, 2016

The representative Hasan Kahn was so helpful in fulfilling all my needs. I am giving him an excellent for the help and attentiveness he showed me while buying my Honda Pilot 2011.

Alberto

Apr 29, 2016

The servicing of my car was completed sooner than I had anticipated. Michael gave me an estimate of one hour for my first service to be completed. It was completed in an hour. I had a cup of coffee and a donut then I had just set up my laptop in one of the workstations and Michael was already calling out may name.

Debra

Apr 29, 2016

Our salesperson Ben made us feel very comfortable. He was informative and extremely helpful in making our decision. We definitely will recommend him to all our friends and family.

Katrina

Apr 29, 2016

The people that work there are very friendly and willing to go out there way to make sure u are satisfied with your service, especially Michael Vigliotti

Priscilla

Apr 29, 2016

Friendly competent staff at the desk and fast service in view of the fact that this was the express service center and several people were ahead of me in line.

Ritashona

Apr 29, 2016

They were honest about how long it would take. They didn't try to push additional services. Also, I like the refreshments.

Sharence

Apr 29, 2016

great customer service. and great discounts were used for me in savings.. Mike was awesome really passionate about his job. I love coming to this honda service center.

DoUbtz

Apr 29, 2016

I have went to multiple dealerships and looked at many different models of cars that fall into the type of car I was looking for but the main reason I purchased the car I did from this dealership was because of the great services Mehdi provided. Thank you Mehdi I will highly recommend you for any family or friends.

LuLu

Apr 29, 2016

Very friendly staff at the desk and remarkably fast service in view of the fact that there were several people ahead of me in line.

ldsantiago

Apr 28, 2016

I purchased my CRV here & have serviced it here as well. I always get quality service. The coffee, doughnuts, & wifi make my wait productive. My experience has always been that my car was ready before the promised time. i will continue to service my car here & highly reccommend Honda of New Rochelle. If I ever get tired of my CRV, I will definitely go back for another car.

Christian

Apr 28, 2016

There fast . I was in and out when I dropped of my car and when I picked up .

Kevin

Apr 28, 2016

The sales people were very respectful took there time with me. And did not pressure me to buy a car there.

David

Apr 28, 2016

It was fast and convenient and your staff is very professional as always.I have been a customer for many years and have purchased or leased numerous cars from your dealership.

Jacob

Apr 27, 2016

I was very pleased with the Service Manager Corey. He took his time to explain everything to me and researched the records for the history of my car. He was the ultimate professional. I also loved the fresh donuts and coffee!

Paula

Apr 27, 2016

Although the part necessary to repair my car was on critical back order, service manager, Bob, always let me know exactly what was going on. He was able to give me a loaner car for the entire time my car was held in service. Thank you.

Paul 47

Apr 27, 2016

Mehdi is obliging-direct-honest... he extends great customer service, and worked hard to put me into the CRV I requested. This is my second vehicle from Honda of New Rochelle and won't be my last.

Rikona

Apr 26, 2016

The service I receive there was great, they make you feel comfortable and they care about their customers. Very friendly atmosphere!

Fabiano

Apr 24, 2016

very professional, friendly stuff, nice delar showroom, Anthony, my sales person was very professional, he sold the car with no pressure like other places but with his konwledge of the product

Courtenay Fitts

Apr 24, 2016

I love Honda of New Rochelle! I purchased my car at this dealership and have also had my car aerviced there 3 times since I purchased the vehicle. Each visit has been a great one! Excellent Staff!

Michael

Apr 23, 2016

I was taken promptly at my appointment time. Everyone was friendly as always, and I received a courtesy ride to the train station. The repairs were made quickly and I was immediately notified when the car was ready for pickup.

Angella

Apr 22, 2016

Was on my way to Washington DC. Had 30% oil level. Stop at Honda express explained my predicament to service rep. She was most understanding. Had my oil changed in less that 40 mins. I was elated. Thanks Honda.

Ldorsett83

Apr 20, 2016

The experience is always a great pleasure. Excellent and informed staff who provide intricate information pertaining to the details of your car! Honda of New Rochelle you Rock!!!

Michael

Apr 19, 2016

Great Salesman, Alex did a wonderful job. I highly recommend this dealership. It was a very easy and trouble free experience.

Kgervacio

Apr 18, 2016

It was my first time ever leasing a new car. I was super nervous coming in, but the sales rep who helped me put my nerves at ease. Everyone was very helpful. They made sure i got what i wanted. Im so very happy with my new car!

Amy

Apr 15, 2016

it was fast, compared to 2 other times I've used the service. But that's because of the time I chose to be there!

Patricia

Apr 15, 2016

Ben Thomas is a very nice gentleman. He explains things thoroughly and will reexplain if the client does not understand. honda of new rochelle seems to offer the best car prices in the area.

Vincent

Apr 15, 2016

My salesman, Nathan Frost, was very knowledgeable about the vehicle he was selling me and meticulous about the paperwork, info and fees when it was time to do the paperwork for the lease.

William

Apr 15, 2016

Oil change quick and easy, no hassle, polite people at front desk, free coffee and donuts, what more could a customer ask for. I didn't even finish my coffee and oil change was finished,

Corrado

Apr 14, 2016

Sandi was outstanding in helping us with all issues pertaining to our CRV. She is a major asset to your organization!

Donald

Apr 14, 2016

It was efficient and informative; meaning I don't like to wait terribly long and yet I don't like when no one explains the process or doesn't answer my questions thoroughly. That was not the case at Honda Express, they explained the process about my car and I received it in a timely manner.

Donna

Apr 14, 2016

Friendly and efficient in all levels. I had a "check engine" indicator and was able to leave my car the day I called to schedule an appointment. Bob Hilburg carefully explained what needed to be done.

Richard

Apr 14, 2016

Easy as 1 2 3. As soon as you drive up to the door, everything is done for you, no wondering what you have to do next.

Erin

Apr 13, 2016

Elaine was an excellent service advisor. She made me feel welcome and was friendly while maintaining a high level of professionalism. I found her overall knowledge of my vehicle to be comforting. In addition to providing me with service recommendations she also thoroughly explained the importance behind each one. As someone with very little mechanical knowledge, I greatly appreciated this. Overall, I had an excellent experience at Honda of new Rochelle and look forward to working with Elaine again in the future.

Hilda

Apr 13, 2016

The professional way I am treated by the service rep. He (Mr. Bob Hilburg) explains the repairs that are needed and returns phone calls which its a plus.

Suzanne

Apr 13, 2016

As always, everyone was polite. I've been there many times, so they knew my name when I stepped up to the counter. Service was quicker than usual because I was there in the early afternoon. I only have good things to say about Honda Express.

Jeniece

Apr 11, 2016

able to wait there and coffee is available, was able to pull right in for appt, able to make appts online, free of charge first year! Wifi not working.

cassy00692

Apr 11, 2016

I want to start off by saying, this location had the best customer service. I met with Javier and he was just pleasant to work with. No pressure, he asked all the right questions and paid closed attention to what my needs were. We had just visited Paragon Honda and the sales person there was just too pushy and didn't pay attention to what I wanted. After Javier asked all the right questions, he let me test drive the Honda and I fell in love. After we settled on the car, paper work was done and we met with the financial manger which also turned out to be pleasant. You could tell they're not there to just make a sale, they wanted to make sure this car wouldn't kill my pockets. I appreciate the help and advice Sal gave which I don't think many sales people would give. All in all my experience was great and I rode out with my 201 3 pre own honda sedan on saturday evening. Great deal with great payments. I would definitely recommend getting your honda from this dealership.

Beverly

Apr 10, 2016

I like how the service advisors were very courteous and friendly. Made me feel comfortable while I wait for my car. Although there were a lot of people they were very fast in getting my car done.

Rima

Apr 9, 2016

The service was done very quickly, the staff was extremely courteous, and the environment was pleasant. I love my Honda.

Roy

Apr 8, 2016

Everything was perfect, they recommended I rotate my tires which i knew but forget to say. I had service done by other dealerships but not as quick as this. I also absolutely refuse to go to Bronx Honda, Ive had problems with them on a previous car.

catlady

Apr 8, 2016

I was treated like royalty. Mike my service advisor when way beyondhis scope to help me with the best solutions for my Honda. I left therefeeling good and my car felt brand new.

Brett

Apr 7, 2016

Even though I only came as a walk-in, for a simple oil change, the desk manager was very attentive. I told him that the standard multi-point check hadn't been very thorough last time; my husband had later discovered a filter which was badly over-used and should have been replaced then. The desk manager was concerned, apologetic, and attentive to complete thoroughness this time.

amen

Apr 7, 2016

I got my Honda Civic at this dealer last year, I wrote my review here, which it was very good. Today I would like to re-confirm that Mr, Ivan Chavez is a great Salesman. He is always there for any question, concern, always professional and pleasant. He never forgets his customers!! I have to admit, I could not get a better salesman. Thanks a lot...Ivan.

hondazanna

Apr 7, 2016

i didnt need an appointment and they took me right away no hassle to fill out any forms! very fast process sat in the waiting room with great coffee and dunkin donuts!

Karen

Apr 6, 2016

Mr. Carlucci personally greeted me and the whole team, from first touch to close out, including a follow up call to check if everything was "okay" was first rate. You have clearly put energy and thought into your customer service model and process. And, you stand out among dealers!

Ronald

Apr 6, 2016

My Rep, Anthony Teteh was very easy to deal with, pleasant and helpful. Zero pressure and just a genuine guy.

Daniella

Apr 6, 2016

I have bought all of my Honda's from this dealership and I must say Ivan was the best sales person. He gave me a great deal and did everything he promised from when I first walked in. Would definitely deal with him again.

Rosenfield

Apr 6, 2016

Mr. Carlucci personally greeted me and managed the process, and from first touch to close out, including after service check in/call, the team were truly professional. I've been a car buyer/customer for 28 years and I have rarely had an experience like this. And, there were no "got ya's" or surprise charges or gimmicks. They really work hard to deliver. Good work guys!

Stelton

Apr 5, 2016

1. Customer Service staff was great (Elaine Cambrelen!!). She took the time to explain, tried to assist as best she could. 2. I needed a ride back home, the Shuttle driver was truly professional and reflected very well on Honda.

carmen21805

Apr 5, 2016

so we been looking for a car for about 3 months. There's always that debate of what color, and style and so on. so lately someone had told my mother that Honda is one of the best. we didn't agree because we didn't know much but agreed to check it out. we went on the website and started to "research" and learn more about it. after so many days surfing on the net, my mother and brother decided to go to Honda of new Rochelle. i was still in ct because of work & spoke to some dealerships in ct that would give me a great deal. finally we went and my mother was almost half way convince , i believe that Mehdi was so helpful and very patient with my mother's decision. i would say we stood there till closing time. they tried to accommodate my mother in every aspect she was coming from. finally we all came in to an agreement and my mother was able to go home the next day with her brand new Honda EX 2016. thank you so much guys. and a special thanks to our new favorite sales associate MEHDI HJIAJ ! :)

KWhalen524

Apr 4, 2016

After being away from Honda for several years I was skeptical about returning. But Mehdi and Ricky did everything in their powere to ensure we got exactly what we needed. Mehdi was wonderful and excited to help in every way possible. He was a gentleman and went out of his way yo make us comfortable and earned our trust. Ricky did exactly what we needed in order to make our deal happen. Thank you both for making my return visit a great experience!

Keren Schindeman

Apr 3, 2016

I was 100% satisfied with my experience. Bill and Alex made the entire process easy and hassle-free. They were extremely professional and helpful and gave me the best deal by far for leasing my CRV.

Liveindacity

Apr 3, 2016

I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service. ,I really loved the customer service I experienced with the sale person jon saba. He made me his #1 priority and made sure i was very happy with my choices. I have been to many dealerships looking to buy a car but this dealership was the only one that treated me with top notch customer service.

Keren

Apr 3, 2016

I was 100% satisfied with my experience. Bill and Alex made the entire process of leasing my new Honda CRV easy and hassle-free. They were extremely professional and helpful, and Bill gave me by far the best deal.

Luis

Apr 3, 2016

Having been a returning customer the fast attention I received from the staff and the easy help in finding a car we liked.

Priscilla

Apr 3, 2016

This is my second car with Honda and so my second time with Ivan Chavez. I appreciate the patience and understanding exhibited. I appreciate how they are willing to work with you, your budgets, and reach a full level of understanding.

au1287

Apr 3, 2016

I love Ivan. He was very informative and polite, he didnt rush or pressure, he took time to explain things carefully and clearly. He is above and beyond! Give this man a RAISE!

Janeu

Apr 2, 2016

Ivan Chavez is a very knowledgable and courteous professional. He truly went above and beyond in making sure my sister and I were able to get the cars we wanted. Anyone who buys/leases a car with Ivan is sure to walk away with a positive, memorable experience and a great deal.

KJK from NJ

Apr 1, 2016

Looking online, I was able to locate a hard-to-find Honda Pilot with the features I wanted in the rare color I wanted at Honda of New Rochelle. I wasn't sure I wanted to travel from central NJ to New Rochelle but I am glad that I did. They offered to pick me up at the train station, provided me all of the benefits that my local dealer offered and I probably saved almost $1,000 by the time you calculate all of the paperwork costs and add-ons my local dealer was listing. Unfortunately, I probably cannot take advantage of the free maintenace that they offer due to the distance. Call these folks before you make a decision - you will not be disappointed. They were friendly, informed and had everything ready to go when I got there. No surprises whatsoever after having made the deal over the phone. When it's time to trade in my wife's 10-year old CRV, we will be back. (of course it still runs like it did when we got it - so that may be awhile).

realreview

Apr 1, 2016

I had an appointment at this dealership. I was called twice on the day of appointment to confirm if I would be coming to see the car. I confirmed twice that I would. When I reached the dealership, the car wasn't available and I was made to wait for half an hour. Even after waiting for 30 minutes, they didn't provide me anything meaningful or sensible. They might boast about themselves about being the best Honda dealership in the tri-state area; but, didn't appear to me one bit. I won't recommend this dealership. All the best!

Jacqueline

Mar 31, 2016

The salesman Nathan Frost was the main reason I returned to Honda due to his excellent service. He is professional and concerned about your needs and time.

jacqueNana

Mar 31, 2016

The salesman Nathan Frost was the main reason I returned to Honda due to his excellent service.!!Go see him!!! Nathan is professional and very in turn to your needs for a car and your time!

Nrj24usa

Mar 31, 2016

It was time for a new safe vehicle for a new driver in our house. Mr. Hijaj helped us compare vehicles, prices and made the transaction seamless. He has stayed in touch following the sale to assure our satisfaction. It was our first time at the dealership. We will be back!

Lethia

Mar 29, 2016

Honest about time frame to do the work. My car had a recall for weight & they fit me in when I gave them the letter. There for First B1 Service Appointment.

Mohamood

Mar 29, 2016

The staff here was very friendly and professional. They were also efficient with being able to obtain the vehicle of my needs.

Meredith

Mar 26, 2016

What I like the most about going to New Rochelle Honda is we were treated like people not like a sale

shekisha wright

Mar 26, 2016

I have had a lot of negative experience with car dealers, but I will have to say so far I am more than pleased with how I have been served regarding my purchase and my car service. I thank you Honda of new Rochelle and I pray that you continue your excellent service to all your customers..

Thomas

Mar 25, 2016

Wait time was a little long as there were people ahead of me but the service advisor was prompt and efficient in his handling of my service. He was also knowledgable about the various service options and advised me accurately on necessary services.

Craig

Mar 24, 2016

An aggressive approach to fixing my car and a willingness to understand and work with me about the timing of the repairs

Javier

Mar 24, 2016

First of all great service, so great I went Back for my second car with salesman Jose gomez which helped me with my first car. Also finance department was really helpful. I think his name was Philip.

Lenny

Mar 24, 2016

They were Able to accommodate me even though it was short notice. Bob is always nice and so is everybody else.

Carlos

Mar 22, 2016

Customer care at the booth was friendly, helpful and sensitive to my situation. I had a toddler with me & I am 7 months pregnant. She was very helpful! Thank you!Once the car was finished, the gentlemen directed me before I could even ask where to go...to my car. Very attentiveness to my next question without me asking! It was very impressive.

Christina

Mar 22, 2016

People were very helpful, and the service was great. The waiting area was clean and there was a TV to keep you informed.

Bhavesh

Mar 21, 2016

The process is very convenient to book the appointment or in speaking to the service coordiator, she was able to suggest the express service that does not need an appointment. On the day of the service, Michael V at the express service desk was exteemely courteous and helpful. He exactly understood an issue I was having with my wipers and got them replaced immediately. He explained the process very well and was in constant touch with me while I was seated in the waiting area. Great experience and must thank Michael for that.

Andrew

Mar 20, 2016

The service was great and my car was ready earlier than expected and was able to pick it up very easily and quickly directly after work.

Donna

Mar 20, 2016

Customer Service Representative was very courteous, thorough, friendly, and showed me the filters needed changing, and the new filters that would be installed.

Michelle

Mar 20, 2016

Very courteous reps always a pleasure when I have to interact with the Honda staff. I would recommend Honda of New Rochelle to anyone

Ciel

Mar 19, 2016

Clean waiting area and free wifi. Staff was friendly too. Dunkin donuts was also an ice touch along with various hot drinks.

Jonas

Mar 19, 2016

Brought in 2008 and 2016 pilot. You found and fixed problem others couldn't find in 2008 pilot. Very good job overall

DLW

Mar 19, 2016

When our lease was up, Ricky and Mehdi helped put us in a new car. They worked all day to get us what we wanted. They were both very professional and curteous. This is the 3rd car we have bought at Honda New Rochelle and we will continue to come back again and again. A fantastic experience!!!

Jennifer

Mar 18, 2016

Everyone was very helpful and pleasant that I had contact with and so early in the morning. (The greeters,check in attendant, customer service representative at the counter, the cleaning lady in the showroom, etc.).

Joseph

Mar 16, 2016

I have been bringing my car in for servicing for almost 12 years. I have found the service department professional and they take very good car of my car.

Henry

Mar 15, 2016

Everyone takes the time and makes the effort to improve customer service. All of the staff that I've encountered have been professional.

MZEE

Mar 15, 2016

Purchases Beware; Worst experience ever: When you buy/lease a car they were so sweet and nice if you cancel the deal they ruin your life. Here is my story, after short text message from there sales team I visited the HOND of New Rochelle on 3/8/16. The sale Consultant was BEN THOMAS and he was so nice and good if you buy a car. I filled all paper work and came home and told not to run my credit unless call me first. The next day morning I talked to my banker (I was closing my house in 10 days) he suggest me to wait until you close the house. I called around 9:30 and left the message to the Sales consultant MR. BEN THOMAS couple of times. I left messages with the receptionist not to run my credit. After couple hours I talked to MR. BEN THOMAS and he said 'NO PROBLEM I WILL TAKE CARE". The next day I got message they ran two inquiries in my file, One from HONDA of New Rochelle and another from HONDA Finance. I talked to credit bureau and Honda financial; they said the dealer need to remove the inquiry. I called again to dealership and talked to Finance Manager MR. PHIL , he said the sales man didn't inform him on time, I texted and email, left a message to BEN THOMAS and he don't want to answer. Now I am getting problem with my home loan. Again I contacted the dealership and they telling me both not came or not there, they not responding my email or text. IF YOU WANT TO BUY THEY WERE SWEET TO YOU, IF YOU HAVE ANY ISSUE WITH THEM THEY DONT COOPERATE.

Zee

Mar 15, 2016

Purchases Beware; Worst experience ever: When you buy/lease a car they were so sweet and nice if you cancel the deal they ruin your life. Here is my story, after short text message from there sales team I visited the HOND of New Rochelle on 3/8/16. The sale Consultant was BEN THOMAS and he was so nice and good if you buy a car. I filled all paper work and came home and told not to run my credit unless call me first. The next day morning I talked to my banker (I was closing my house in 10 days) he suggest me to wait until you close the house. I called around 9:30 and left the message to the Sales consultant MR. BEN THOMAS couple of times. I left messages with the receptionist not to run my credit. After couple hours I talked to MR. BEN THOMAS and he said 'NO PROBLEM I WILL TAKE CARE". The next day I got message they ran two inquiries in my file, One from HONDA of New Rochelle and another from HONDA Finance. I talked to credit bureau and Honda financial; they said the dealer need to remove the inquiry. I called again to dealership and talked to Finance Manager MR. PHIL , he said the sales man didn't inform him on time, I texted and email, left a message to BEN THOMAS and he don't want to answer. Now I am getting problem with my home loan.Again I contacted the dealership and they telling me both not came or not there, they not responding my email or text.?IF YOU WANT TO BUY THEY WERE SWEET TO YOU, IF YOU HAVE ANY ISSUE WITH THEM THEY DONT COOPERATE.

Jean

Mar 12, 2016

Mr.Michael Vigllotti is a very friendly person who take very good care of my car,& he was very nice tell me & answer all my questions patiently. Treat me like family.

Lydia

Mar 10, 2016

Everyone was very respectful, attentive and welcoming, and the waiting time was very comfortable, watching television and enjoying the refreshments provided.

Crystallee

Mar 9, 2016

I loved the fact that the person who helped me out was very respectful and sweet. He took his job very serious but also had fun with it. Such a great experience.

F

Mar 9, 2016

The atmosphere was very appealing. The prompt service and the respectful way of treating the customer is unique. The reason I come back is that I'm very satisfied with the service and that the people working there are very polite and willing to explain whatever my vehicle needs.

Sandro

Mar 9, 2016

I was helped extremely quick at front desk by mike who is terrific. I was in and out of shop within 1 hour which made my day. Very nice and helpful staff. Pleasure bringing my car in for service. I would also like to thank mechanics for quick service but making sure everything was perfect.great team.

Robert

Mar 8, 2016

Doreen Murray introduced me to Patel who referred me to Anthony Tetteh. They were all professional; available, and cordial . They made the process of buying the car easyand pleasant.

Andrew

Mar 6, 2016

The associate that i turned my key into was very respectful. He explained everything in full detail and even took the time to show me the filters that needed to get changed. He explained the importance of the services I was getting done in full detail and was very polite.

Donnette

Mar 6, 2016

The service representative was very honest about how long it would take and I was out of there in good time.

Maria

Mar 6, 2016

I worked with Javier in sales. He was knowledgeable, kind, and answered my questions. Sal the finance manager explained all the finances and made things fit into my budget.

Rafael

Mar 6, 2016

Jose was extremely knowledgeable on the car we were interested ask all of my questions straigh to the point! Making our buy very easy and thanks to the great team of financial advisors on board

Dodger

Mar 6, 2016

Mehdi was a terrific sales associate. He was attentive, responsive, a good listener, knows his product, and takes great pride is representing Honda of New Rochelle. I would highly recommend him to anyone. We had an excellent experience.

mciraco123

Mar 4, 2016

I was very happy with my experience at this dealership. I had my car within a couple of days of my purchase. The salesman Ivan Chavez was awesome, very knowledgeable. He even sat with me in the car the day I picked it up to show me all the features and how to set them up and use them. I highly recommend this dealership and Ivan of course.

Ogunyemi, Vicky16

Mar 3, 2016

I went to this dealership with my husband to lease/buy a 2013 Honda Pilot. Tinu attended to us. He was fantastic. God bless him.

Marianne

Mar 3, 2016

I bought my car there in 2003 - I bring it back consistently for service. I have over 104,000 miles on the car due to the superb service I get from Bob Hilburg and the service team. I wouldn't consider going anywhere else and when I'm ready to buy my next car (soon!) I will be back to New Rochelle Honda Sales Dept.

Dan

Mar 3, 2016

The entire team was FANTASTIC. I started via a telephone contact with Mr. Vincent Brusco. Mr. Brusco was very helpful and informative, and put me in contact with Mr. Mehdi Hjiaj. I did the bulk of my "Q&A" with Mr. Hjiaj. He was also very helpful and knowledgeable, but not "pushy", he simply answered my questions and addressed my concerns. After about an hour-long meeting I decided to purchase a 2016 Honda Accord EX-L V6. Mr. Hjiaj let me know the car would be ready for pick up in TWO DAYS (quite a surprise to me, I was expecting about a week), and introduced me to Kenny (whose last name escapes me), to fill out the required sale/purchase paperwork. Kenny, much like Mr. Brusco and Mr. Hjiaj, was informative and helpful, with no "high pressure" sales attempts. Lenny answered my questions, addressed my concerns, and explained additional coverage I could purchase. I left for the day, and when I returned to pick up the car Mr. Hjiaj sat with me for about an hour explaining and demonstrating the new technological features of the car. This was a TREMENDOUS help, as I am not the most "tech savvy" kind of person. After I "got it" with the technology I did my final purchase paperwork (with Kenny again), and was soon on my way. All in all, it was an excellent experience, and I am already thrilled with my new Accord. I will DEFINITELY recommend Honda of New Rochelle to family and friends.

Connely

Mar 2, 2016

If anyone is looking to make a purchase I highly recommend you come see Deborati at Honda of New Rochelle. I was beyond impressed and happy with the service and my new car!!

Lycaraballo

Mar 2, 2016

I went into this dealership understanding that purchasing a car can be overwhelming and frustrating. I met with Deborati Saha who approached us shortly after we walked in. She showed great patience and outstanding customer service during our lengthy visit. I was able to ask many questions which Debbie was able to answer both quickly and intelligently. If anyone is looking to make a purchase I highly recommend you come see Deborati at Honda of New Rochelle. I was beyond impressed and happy with the service and my new car!!

Christopher

Mar 1, 2016

Jonathan saba is a great sale person, got me what I wanted no problems. Made my experience easy and smooth. Thanks Jonathan Saba

Dan Marques

Mar 1, 2016

Let's talk about my experience at this dealership. Seeing their reputation and competitive prices, I took a Saturday morning trip up with my girlfriend and my father to New Rochelle. It's about a 40 mile trip, and I estimate that I must have passed 30 Honda dealerships to get to this one. I arrived at 10AM. Everything was going swimmingly - Navrick, the salesperson we dealt with, was kind and helpful. We test drove and decided on a Civic. Great. We're ready to sit and be financed. We waited 2 hours to be seen by finance personnel. Moreover, after we agreed to make the deal (which was, admittedly, competitive after a long sales charade), we waited 3 hours to be seen to sign papers. After we signed the papers, we got into the car and left after EIGHT HOURS at the dealership. Now, a man can estimate that he'll spend at least 4-5 hours at the dealership. But eight hours? People were being seen before us that came after us. I've done retail management, and I know what it is to be busy and overwhelmed. I hushed my father and girlfriend's protests and begged them for patience. We left at 6PM on the dot. I purchased my girlfriend tickets to a Broadway show in New York City for that night. "No need to worry," I thought. "We'll get home with plenty of time to get ready and leave." We got home, snatched our tickets, and left for the play immediately - drastically underdressed. We arrived in New York City at 8:15 - the show started at 8. They closed the doors on us. My girlfriend was in tears, exasperated, frustrated that the dealership strung us along for 8 hours and ruined a date night $287 in the making. Navrick calls me the next morning. "Hi Daniel, I have one more paper for you to sign. Oh, and by the way, we forgot to give you your spare key. Can you come and get it?" I'm guessing EIGHT HOURS wasn't enough to get ALL papers signed and hand over a key to a car that I OWN. I said my piece to Navrick, and he assured me that he would do whatever he could to get me reimbursed for the cost of the tickets. After two days of him dodging my texts, he finally informed me that his managers "could not find the money" to cover the cost of my tickets. A multi-million dollar operation can't spare $287 for a customer they DRASTICALLY inconvenienced? How do you leave in the middle of purchasing a car? This operation was a disaster, and I was a fool for ever thinking I'd have a good experience here. Don't make the same mistake. PS: While signing the papers, a woman who purchased a certified used Accord came in and complained that the car she was driving fresh off the lot had a tail light that was out and an outlet that was dead. How's that for reassurance in a new purchase? Ravindra Sukhram Ravindra Sukhram

Daniel

Mar 1, 2016

The entire team was helpful, knowledgeable, and attentive without being overbearing or intrusive. No high pressure sales, just attentive to my requests and inquiries. Overall, a very positive buying experience.

Enid

Mar 1, 2016

Stressless. Everyone was very nice ...Debbie was amazing ..Manager,guy who I signed papers with I can't say one negative..Truthfully I bought and leased many Hondas probably over the last 15 years give or take and about 3 years ago I wasn't so happy and went somewhere else and then decided to come back and couldn't be happier that I did. A pleasure!

Jingqiu

Mar 1, 2016

Again, both the sales consultant, Deborati Saha and the senor sales consultant, Leonard J. Canora III were great! They made us feel very welcomed, comfortable and confident of the purchase. It was an overall great experience! we would highly recommend Honda of New Rochelle just on the basis of those two staff members.

Ronald

Mar 1, 2016

Sandi was polite and professional and was able to give me a very accurate time as to when my vehicle would be ready.

Yessica

Mar 1, 2016

It's not a long wait when I go in. A smile on their faces welcoming you l. I am always feel first

DM112090

Mar 1, 2016

My last review was typed when I was real upset, so let me take a crack at it again and be fair.For one, these are good, decent people - *way* more decent than your run-of-the mill dealership. They're New Yorkers - on the move, and can be blunt at times, but that's not a bad thing. The team knows their stuff. I went in on a Saturday at 10AM. Unfortunately, the place was overwhelmed by midday. They sold 26 cars that day. What sucked for me and got me so upset was that I ended up spending 8 hours at the place, and missed a broadway show I got tickets for my girlfriend and me to enjoy. (My view is that once you're in the middle of a car deal, you can't just get up and leave - you've gotta see it through.)In the team's defense: Joe, the lead sales manager, walked around and personally gave people water bottles, pizza, bags of cookies, etc. The guy was red in the face, hustling after every deal, every customer. I was actually about to leave the dealership, shake hands with the finance guy, and tell him that I loved my experience but that we couldn't come to terms on a deal. He sat me down with the same Joe that passed food around, who then cranked out a deal for me that there is *no way* he could have made *any* money on. Now, am I telling you to go there and squeeze these guys for everything they're worth? No. But what I am saying is that I know sales, and I know when someone really gives a crap about your personal situation versus when they're looking at you as one step closer to a quota. Joe genuinely cared. He saw how far we drove out (from Bayonne, NJ), he saw how long we were sitting down, how upset my girlfriend looked, he saw it all, and he made it up to us with a deal that probably did his business no good, but kept a customer happy. On to my sales guy, Navrick. Navrick was polite, informed, and didn't lay the pressure on us one bit. He gave us space when we asked for it, he was patient when I was difficult, and he did the best he could to follow up with us after we were past his stage in the process (he must have had at least 4 other clients lined up after us). He and I had a slight misunderstanding in communication after that day, but he escalated it to the proper parties and the problems were solved.My final take? The dealership is a special place, and #1 for a reason, no doubt. Before you go there, make sure you have several hours of time set aside - a lot of other people are catching on to their talent, and it gets crowded as a result. I ended up having a personal issue after the day was done and Joe called me as soon as he found out and made sure it was taken care of.In a few years, I'm going to be in the market for a certified Pilot, and even though things were rough the first time around, I can see that these guys deserve my business, and at least the chance to earn yours. I'll probably just schedule an appointment on a less busy day; if they took care of me as well as they did on a day like that, then I'm sure the service will be even better on a regular day.

ans/CRV

Feb 29, 2016

We met Chris about 10 years ago through my brother who had recently bought a Honda Odyssey with Chris as his salesperson. We got our first Pilot. A relationship with Chris developed and today we consider Chris like family. We leased a couple of vehicles with Honda and Chris as our salesperson. Our daughter also leased a Civic with Chris. In 2010 we bought our Pilot and just this weekend we bought 2015 CRV. Chris has always treated us like family and he has always been honest in our dealings. We highly recommend not only Honda cars to our family and friends, but we send them to Christopher M. Paranzino.

Sergey

Feb 29, 2016

Thank a lot to Mehdi for making my visit to Honda of New Rochelle so nice and productive. Actually it was my best experience in leasing/purchase a car. Sergey

MTLPR

Feb 27, 2016

Worked with Ivan on returning our leased CRV, who was fantastic and professional. Very efficient, detail-oriented, and within a few hours, had us ready to take delivery of our new lease, 2016 CRV. Would highly recommend to anyone looking for a no-pressure car-buying experience.

Theresa

Feb 27, 2016

Everyone is always friendly,helpful and courteous ,the service advisor takes the time to listen to your concerns and let you know how it is going to be taken care of and also let you know after the car has be checked all things they found that needs to be fixed which allows you to understand and determine what you wish to fix

Vincent

Feb 26, 2016

Did not take long to find a vehicle that fit my budget. I quoted a price but the sales person made it happen

Civic 2016

Feb 25, 2016

On 02/22/16 I leased a Honda civic ex from new Rochelle Honda. Sales rep Mehdi did an outstanding job from test drive to delivery. All my questions were answered in detail,the experience far exceeded my expectations.very satisfied customer. Thanks Mehdi and New Rochelle Honda.

Alvin

Feb 24, 2016

Ivan took the time and was extremely kind and patient. Tinu was also very kind. They both made the experience a pleasant one.

George W

Feb 24, 2016

I got a quote through Edmunds that was honored with no bait and switch or hard selling tactics. No hidden fees either. Every car shopping and buying experience should be like this one.

Shahin

Feb 23, 2016

They were courteous and professional. My car was ready on timely manner. I was happy with their price. Their Express Service location is convenient for me.

Ms.Campbell

Feb 14, 2016

David Barber is a very knowledgeable and helpful salesperson. He goes over the vehicle thoroughly explaining all the features. This was my best car shopping experience. He works toward selling the customer what they are looking for and not pushy at all. I wanted to upgrade from my civic to an accord and they gave me a good deal for my trade. I am very satisfied with my certified Honda accord. I would highly recommend you visit this sales consultant. You will be very pleased!

Karol

Feb 12, 2016

One of the best experiences i have ever had. I picked up the car the same day. Would defniitely recommend this dealership to anyone and everyone i come across. Even though i got into the same type of vehicle and kept telling Jose Gomez that he did not have to go over the vehicle with me, he still was persistent and actually showed me some new features that the car had that nobody ever showed me before. I can tell he really likes us customers to come back with the amount of detail he went over with me. The whole time he was relaxed and i never felt pressured even though i tried to give him a hard time to get my payment lower. Love this place

Melissademelo

Feb 8, 2016

Honda New Rochelle rocks! It was great working with Ivan Chavez!Easy , smooth transaction!Ivan was superb! A++Would refer Honda New Rochelle to all my family and friends! Go HONDA NEW RO!

Mskirton

Feb 7, 2016

I had an excellent day I got a wonderful car from a sales man named Javier who is very sweet in very honest person. I did not get taken advantage of at all my payments are affordable and so is my insurance I'm recommending everybody to go to this dealership

Honda Elitist

Feb 5, 2016

Unlike 4 other Honda dealers, New Rochelle really had the white Pilot Elite as claimed. Mehdi practically bent over backwards to fulfill our every wish. He worked hard to minimize unavoidable waiting, and we were off in (for us) record time. We'd be delighted to return to his hospitable service any time. We much appreciated his hilarious Christmas greeting, and especially his willingness to risk possible criticism for the chance to give us a lot of great laughs.We recommend his services highly.

Bskford

Jan 30, 2016

After searching for several month for a pre owned certified Honda I came across Honda of New Rochelle. I live on Long Island and dealt with many characters within the local dealership. I struck gold when I found Honda of New Rochelle. I had the pleasure of dealing with two gentlemen that were straight up and and honest. The salesman Hassan Khan made buying my Honda Accord a pleasurable experience. I would like to give a big thanks to Eddie Munoz for helping me out with the warranty. I drove away a happy customer.

annamaff

Jan 28, 2016

I had a great service experience at Honda Express Service this Thursday. I was helped as soon as I entered the lot, and was greeted by Mike and the other nice staff. Mike was very kind to me and really went out of his way to help all the customers. I will absolutely be back!

MelloVetty

Jan 27, 2016

My Wife and I recently purchased a new car from Honda of New Rochelle. From the moment we walked in, until the moment we closed our deal, were completely satisfied. Their top notch level of service along with expertise made this entire car buying experience unique, stress-less, and gratifying. We had the pleasure of working with Alex and Ivan. They both were courteous and professional from the start. Ultimately we also met with Vinnie, the sales manager, who was attentive in guaranteeing we were receiving a deal that was acceptable to our liking.

Jamie0261

Jan 23, 2016

We came to Honda of New Rochelle for a safe reliable car, and were happy to also have a great experience with salesman, Medhi. He was courteous and professional, and knew a great deal about the vehicle. We completely recommend him to anyone looking for a car!

Pat L

Jan 21, 2016

based on my previous experiences of buying and leasing at least 10 new vehicles this was an excellent experience Mr. Mehdi Hjajj provided a no nonsense,, straight forward, professional, and knowledgeable service

GGH

Jan 17, 2016

We recently purchased a 2015 Civic from Honda of New Rochelle; Anthony Tetteh was our sales associate, and he was a pleasure to work with. We specifically chose to come back to the dealership as we'd purchased our Odyssey there in 2005 and have continued to bring it in for service. I'd like to give a special shout-out for Bob Hilburg, who is always a pleasure to work with in the Service department.

nrhonda

Jan 17, 2016

I would like to thank Bob Hilberg for his very good customer service and expertise. When ever I bring either my Accord or CR-V in for service and maintenance it is on time and complete. Also I want to thank Anthony Tetteh and the management staff in helping me lease a new 2016 CR-V. Anthony Tetteh is wonderful salesman because of his friendly manner and product knowledge .

Victor

Jan 11, 2016

Before I went to Honda of New Rochelle I was at another Honda dealer and I walked out due to the way I was treated. I was very unhappy and more than ready to walk again. Sales consultant Mehdi Hjiaj made my new car buy a walk in the park. He eliminated the confusion & frustration one normally go though when buying a car. His knowledge of my new car and how all the features work, was and is to today very helpful. He explains not only the car but the paper work and numbers in away that made it easy for me to understand. I felt Mehdi Hjiaj treated me with a sincere respect and patience. The way people should treat people. My next new car will be bought from Mehdi Hjiaj.

dean222

Jan 11, 2016

Honda of New Rochelle is the best place to shop for Honda vehicles. The warmest and most welcoming staff works here. Mehdi went above and beyond to make sure I got the vehicle I needed at a great price.

Dirienzoandrew

Jan 11, 2016

Recently my brother and I have leased a car from Mr. Mecca and the service was very fast ,curtious, and a very personable experience. If you are looking for a quality car buying service I would genuinely recommend using this service

Eduardo, Elma

Jan 10, 2016

Mehdi was so helpful. We were so satisfied with his service. He's a very family/business oriented person. He made my husband and I comfortable in choosing a car.

limorgarfinkle

Jan 10, 2016

This was my second time getting my car from Honda of New Rochelle. The service is so excellent, it's impossible not to keep coming back. I live in central New Jersey, near many car dealerships, and I prefer the two-hour drive rather than dealing with anyone else other than Ivan at Honda of New Rochelle. Ivan's service is not only exceptional when you get your car, he stuck with me for the entire duration of my previous lease. Any question or concern, I simply texted or called and he was there to answer it with curtesy and respect. After a home purchase, this is the second biggest purchase so it is so important to do it with a respectful dealer who has a proven record of accountability.

Richard B

Jan 10, 2016

Mehdi and staff were wonderful to work with. I highly recommend your dealership to all my friends and family. I look forward to working with everyone again in the coming future.

Urnotme720

Jan 9, 2016

Mehdi is a great salesman and really went out of his way to get us the car that we wanted at the price that we needed! He's the best!

01/09/2016

Jan 9, 2016

Awesome experience!!! Mehdi the sales rep was very courteous and understanding in my situation. I am very happy with my new 2016 Honda Accord sports... everyone was very nice and worked with me to get the deal I wanted and car that I am satisfied with. I would definitely recommend New Rochelle Honda, and thanks to Sal who help me with my credit and helped me get a great deal!!! Thanks New Rochelle Honda!!!

cmorales83

Jan 9, 2016

This is my second time leasing with Honda of New Rochelle and I had another great experience. Jose Gomez worked with me and helped me get what I wanted and needed. Sal Iqbal was very helpful. I left feeling very happy and satisfied. I recommend Honda of New Rochelle to everyone.

Corvette

Jan 9, 2016

Great service and price . Ian very happy with the whole experience I would go back for my next car or tell my friends and family

Denis J

Jan 9, 2016

Purchased a 2015 Honda crv-touring from Mehdi. Initially came in expecting to see the car, but was then told it was not able to be seen then. After nearly walking out due to having travelled a long distance in the cold, Mehdi who had not been the person I spoke to earlier, salvaged the visit and ensured me the car was there, but could not be seen due to the location site having closed. Next time I came, he drove my father and I to the car location under multiple feet of snow and put forth a great effort to work with us on getting the car. Highly recommended and one of the primary reasons we purchased a car in spite of poor past experiences and the poor start.

dmariemedina

Jan 9, 2016

I have been going to Honda of New Rochelle for years and will continue leasing cars from them for years to come. Thank you to Ivan Chavez for the best customer service and for always going above and beyond!

helllo

Jan 9, 2016

the salesperson,the finance manager,the manager were very helpful in finishing the deal. i had a great experience altogether.. i would definitely recommend my friends to come over here..they have great service..

Hondadriver

Jan 9, 2016

Medical was very helpful in arranging my new lease for a Honda CR-v. He was pleasant and knowledgeable about available cars and options and made the process fast and easy.

jthughes

Jan 9, 2016

Excellent service from Medhi and Tinu in the process of a new lease for my daughter. Honda was our first choice and incentives brought us to New Rochelle. Medhi was professional and courteous and we did not feel pressured in any way. A great experience all around!

kate314

Jan 9, 2016

Mehdi made the experience of leasing a car for my first time a really wonderful one. I was so appreciative of the time and consideration he took with me and my mom when we were exploring our options. Before our visit to Honda New Rochelle, I had been worried about being pushed into a decision, but Mehdi took the time to answer all of my questions and explain everything I asked about. I can't say enough about how wonderfully professional and caring both Mehdi and Tinu were when they worked with me. In addition, they both really went above and beyond in getting me the best deal possible, and then even farther when Mehdi helped me figure out the logistics of moving to a new state with my leased car. I can't say enough good things about my experience with Honda New Rochelle because of the.

Laurenjill117

Jan 9, 2016

Mehdi was excellent. I had been to Honda before but had felt a bit overwhelmed by the dealer. He had been nice enough but just didn't feel comfortable. Medhi inspired confidence right away and he was always kind, patient, honest and extremely efficient. I love my HRV!!! I've recommended Medhi to friends.

Magenta

Jan 9, 2016

Even though there are three Honda dealerships closer to us, we were told by several people to go the Honda of New Rochelle. We had a pretty clear idea of what we wanted. Mehdi Hjiaj found us exactly what we were looking for and at the right price. We never felt pushed or that we were getting more than we needed. i highly recommend him.

O1234

Jan 9, 2016

Worked with mehdi on a new lease. Deal done quickly and very easy to work with. People come up was very easy as well. Would recommend to others.

Rcaruci

Jan 9, 2016

The process of getting a car can be intimidating and overwhelming but Mehdi made the experience easy and even enjoyable. He was able to find the best deal for my situation and I never felt he was pushy. I will definitely recommend both the dealership and him to anyone I know that's in the process of getting a car.

Martha Ge

Jan 5, 2016

From the moment I entered Honda of New Rochelle, to the moment I picked up my vehicle. Jose Gomez was precise and knowledgeable with the vehicle. I never felt pressured or pushed into something I didn't want. My previous experiences at dealerships were not pleasant. Always being pushed and sign credit apps before I even get to see the vehicle I'm looking for. Jose was patient, showed me the vehicles, went over details before I even signed anything to make sure I loved the vehicle first. I loved my experience at Honda of New Rochelle with Jose and will definitely recommend anyone to go see Jose and Tinu. The worst part of dealerships are sitting with the business managers. They are like the bad news bearers. It was not like that with Tinu. He explained everything there is about the finance, along with warranties. He was kind and a pleasure to work with as well. 2 thumbs up for the team.

Mherzl21

Jan 5, 2016

This is my third car from Honda and the best experience yet. Mehdi is patient and helpful with everything. He was very friendly and the experience of leasing of a new car was great. If you need car sales man go see Mehdi next time you visit Honda.

mdones

Jan 3, 2016

Everything from the initial internet contact to the actual purchase in the dealership was great. Deborati was our sales person and she was fantastic. The best part was the up front pricing and fees disclosure (of which there were very few).

JasminLee

Dec 27, 2015

If you are looking to purchase a Honda, see Jose Gomez! He takes his time with you, explains everything in detail and even follows up with you to answer any questions as well as make sure you're pleased with your purchase!

Momscar

Dec 18, 2015

I was given an appointment when requested . Bob was very knowledgeable and efficient. He is a people person. Work was performed when promised . My car was delivered promptly when I came for it

Horrible dealer

Dec 17, 2015

Went in interested in a car but decided to think about it.. They where really quick to grab my deposit and I have been waiting for my refund for over 1 month now! Everytime I call they give me the runaround! And now all the sales people are buisy!this just goes to show how the dealer really works. Will never recammed this dealer to anyone.

Honda

Dec 5, 2015

We found Mehdi to be knowledgeable & efficient. He answered my calls promptly & was patient with all my questions. We would deffinately call on him again.

Don't have one, Don't want one.

Dec 5, 2015

I have been buying or leasing cars / trucks every 2 or 3 years since 1990. And for the most part I don't trust car salesmen however, Mehdi made a difference. Easy to deal with, explained every detail and answered all questions clearly and to the point. If you need a car and want a Honda, Mehdi is your guy.Note for Mehdi, re: the SGS inspected 2012 silver Civic I dropped off to you at the dealership on Friday 12/4/15.afternoon. I forgot to scrape off the NYS registration windshield sticker. Please scrape it off for me and I promise to buy my next Honda from you....... Many thanks for all you did, Joan Eiler

poelzig

Nov 30, 2015

We leased a Honda Civic from Ben Thomas, and he was extremely professional and helpful throughout the whole process. Rest assured, he helped us find an excellent deal on a model that we were happy with. Service was timely and there was minimal wait time, even on Black Friday. We were in a rush, but the dealership was patient and reduced our hassle and stress. We'll definitely seek out Honda of New Rochelle for our next lease/purchase.

lcarb

Nov 27, 2015

We have been buying/leasing cars from Honda of New Rochelle since the 1970s. We have tried other Honda dealerships in southern Westchester, but have not had the same excellent experience as we have with Honda of New Rochelle. Our salesperson, Mr. Mehdi Hjiaj, was very knowledgeable about the cars, resourceful, and customer-centered. He presented us with several different cars as options, and spent the time that was needed to ensure that we got the best car for our needs and the best deal. Mr. Hjiaj and Mr. Vincent Brusco made the financial process quick and efficient. When the car was delivered, Mr. Hjiaj made sure that we understood the complex technology that the car supports and that we were fully satisfied with the car. He followed up with us over the next few days to ensure that all was well. Overall, Mr. Hjiaj was professional, knowledgeable, and provided us with the best car, at the best price, with customer great service. Can't ask for anything more!

Donnacaprioni

Nov 24, 2015

I had promised myself after the terrible experience I had had 3 years ago at White Plains Honda that I would never purchase a Honda again. However I enjoyed driving my CRV so much that when the lease was up I decided to try another dealership and I am thrilled that I did. Honda of New Rochelle far exceeded my expectations of what a pleasurable experience it could be in leasing a new car. My salesman, Anthony Tetteh, was professional, not pushy, accommodating and able to put me in a great lease. When an error was made on their part they took responsibility and immediately made it right. I cannot recommend Honda of New Rochelle enough.they have restored my faith in what an honest dealership should be.

ademain456

Nov 23, 2015

I always have car serviced here. Have always felt reassured in knowing that it will run well and I won't have problems.Bob has never steered me wrong (no pun intended) .

Frank G.

Nov 23, 2015

I always service my car at Honda of New Rochelle although I live 2 minutes from Yonkers Honda service center. The professionalism of the service managers and technicians is at high level.The sales department also helped me make the right decision at best price without forcing me to decide. I asked for time to consider and they actually encouraged me to go back and do the research because the way the salesman Lenny put it Id rather have a satisfied customer and not close a sale today, than selling you the car today and have you unhappy. Shout out also to Jessie at service area who is always very friendly and exceptionally professional.

Gnewroc1053

Nov 23, 2015

This was my third time leasing a vehicle from Honda of New Rochelle. The first two times I felt rushed and pressured. This time however I had the pleasure of meeting Mehdi. He took his time with me. Showed a genuine interest to help me get a great deal and was honest.

Macman

Nov 22, 2015

We have been pleased to have purchased our 2nd Honda from Honda of New Rochelle. Our sales rep, Mehdi Hjiaj was personable and professional in acceding to our needs, from extra mileage to color to delivery of the car. I would recommend him to anyone interested in purchasing. Honda.

Adeline D

Nov 22, 2015

Express Service is always a pleasant experience. Fast service and working with Mike V is great, he is a professional with excellent customer service skills.

lisajter

Nov 20, 2015

Speedy, pleasant service. In and out with no hassle or up-sell. And fixed a nail in my tire, at no charge!Wouldn't consider taking my car anyplace else.

odyssey2015

Nov 17, 2015

It was great working with Mehdi. He was extremely professional and patient, customer focused, kind, and he went out of his way to give us the best deal for us. We had a lot of questions and he was willingly answered them. He was the only person we felt comfortable talking too. We love our Odyssey!All the best Mehdi.

Silvio

Nov 17, 2015

Mehdi did a great job on making us feel comfortable with our purchase. He was as kind and informative, where other dealerships didn't seem to know enough about the cars there selling. Or even care. Highly recommend Mehdi.

vril

Nov 17, 2015

It was great working with Mehdi. He was professional, customer focused, kind, and went out of his way to help me through the car buying process. I had a lot of questions and he willingly answered them or got the answers for me. All the best Mehdi,Thank you.

Luca

Nov 8, 2015

Came in to lease a new accord, met Mehdi Hjiaj.He was very professional, friendly and knowledgeable. Overall experience was great.Dealership is very lucky to have a person like Mehdi. Great job

dac

Nov 5, 2015

I accompanied my aunt to visit Honda of NR for a lease quote on a new 2015 Honda CR-V Touring. She had already visited a Honda dealership in the Bronx and I suggested Honda of NR for comparison. Mehdi Hjiaj was the salesperson who assisted my aunt. He was professional and courteous and while it took a little back and forth to get the "best price", it was done in a non-pressured manner. After my aunt went back to the bronx dealership to get further confirmation on their really low monthly lease payment, it was determined that it was incorrect since sales tax was not calculated into the payment. It was a difference of $10 per month more than Honda of NR, but Mehdi explained how his quote was arrived at. He also offered one year of complimentary scheduled maintenance which the other dealership did not offer.At the time of pick-up he gave my aunt a thorough explanation of all the features, which many new cars today have. He also offered my aunt the opportunity to come by for a refresher "tutorial". Throughout the process he spoke to both my aunt and myself as though we were one. Obviously, if I decide to buy a new or used Honda he felt it would be good practice to leave a favorable impression. I have often heard it said that "people buy from people who they like"

Tocpa

Nov 4, 2015

Mehdi was so helpful...he walked us through all the steps and we are now very happy with our new car! Excellent service and dealership!

OluAde7

Nov 4, 2015

I visited Honda of NR three times before finally purchasing my new car. Upon arrival I was fortunate to be assisted by Mehdi Hjiaj. He was very attentive and answered all my questions. He took the time out to explain everything I needed to know about the new 2016 Hondas. He made my buying process so much easier and I am grateful for that. He never pressured me into anything. He truly caters to his customers, and made me comfortable throughout the whole process. He answered all my phone calls and emails in a timely manner (sometimes quicker than I expected). Even after purchasing my car he called to make sure I was okay with my car. I appreciated that, because sometimes other companies don't follow up but Honda of NR and Mehdi did!I would definitely recommend this location to anybody looking to buy a car.And definitely ask for Mehdi Hjiaj. He makes the experience worthwhile.Thank You Mehdi Hjiaj and Honda of NR!

Giovanni

Nov 2, 2015

This is the second time we have purchased a Honda with this dealership and Mehdi Hijaj made this a smooth process. We truly appreciate his honesty, patience and the time he "invested" with us.

Rochelle F

Oct 29, 2015

I felt completely at ease with leasing my new vehicle at Honda of New Rochelle. My sales rep, Mehdi, was very personable and made the process very smooth. The sales manager, Vinny, was great as well. I also liked that they both called me after to see how everything was going. They continued serve their customer even after the sale was made. I appreciate that.

Marc R

Oct 25, 2015

Everything. Hours are very convenient. Diana the service representative went out of her way to get our car looked at and fixed as quickly as possible as we needed it so my son could take his road test. We have used the express service several times and have always been very satisfied.

icm2015

Oct 22, 2015

This is the third car I have leased from Honda of New Rochelle and this was by far the best experience. Mehdi is honest, transparent, trustworthy and hard working and we'd be very glad to work with him and the team again next time around.

Jerry

Oct 22, 2015

Debbie and the finance team were great to work with. They made the process so easy and were such nice people. Debbie explained everything and answered my many questions with patience and knowledge. I will recommend all of my family and friends to buy from Honda of New Rochelle.

cdc207

Oct 19, 2015

I worked with Debbie. She made the process very easy and fast. Very responsive. I will definitely be back. She made the process enjoyable instead of drawn out.

Elsie21

Oct 18, 2015

The personal are very friendly and well prepared. They always try their best to make us feel at home. The service in my car is always top 10 :)

Amdelor

Oct 17, 2015

This is my first time buying a new car and Mehdi made the process seems easy can't thank him enough I highly recommend him.

briza

Oct 12, 2015

I am very satisfied with my new car. The service and price was excellent and it matched my expectations. Ivan Chavez was very patient and professional. Ivan answered each of my question. This was the first time I bought car from Honda of New Rochelle and I definitely I will recommend this dealer to family and friends.Thanks Ivan!!!

jungle

Oct 10, 2015

I decided to lease my first (new) car from Honda of New Rochelle and the whole experience exceeded my expectations by far. Mr.Gomez, who was the sales champion to approach me while I was browsing the lot, worked magic to make my purchase happen today. Despite my not-so-good credit rating and my 101 questions, he was patient with me the whole way through and always answered my question directly without twisting my words or trying to deviate me away from my concerns. I walked in there thinking that they won't even accept my handshake due to my poor credit rating, but walked out with keys in hand and KNOWING I made all the right decisions in terms of negotiating and getting the vehicle I want without any lingering regrets. Mr. Gomez and his whole team, as well as the dealership is PROFESSIONAL from top to bottom without any of the awkwardness. I understood why they were rated so well on Yelp, Google reviews and Edmunds, Easy Peasy. I can't say much about the other sales pros, but I'd recommend Mr.Gomez any day for anyone purchasing a vehicle, even if you're not sure, as he was honest in his opinions and the process the whole way through. No shady tactics, no cheesy sales pitch and best of all, NO PRESSURE.I'm definitely going back when my lease is up. 5 stars all around.Thanks again!

katy456

Oct 10, 2015

David Lartey is the dealer with whom I worked. He was exceptionally knowledgeable, attentive, friendly and helpful. As a single, working mom, I have no time to waste and he made sure I did not have to make any unnecessary trips all the way from Northern Westchester to New Rochelle. My whole experience was stress free and efficient. He leased a car for my daughter and was patient while informing her in detail every aspect of her new car. We left feeling completely informed and so relieved to have had such a lovely experience. I am most grateful that my child's first car dealership was a trusting one. Thank you David Lartey et al. You are amazing and I will forever be grateful!

carrau deco

Oct 5, 2015

Usually i buy my car for the specifications that I am looking for.Usually I buy always an Audi...may be I am addicted to this brand.For the first time I decided to buy something else.Not a reason for the price or the quality,....even if I think some Hondas are great, in quality and value.The reason I bought an Honda it is because Mehdi....Great person, great personality,open minded a lot of thinks in common with him.I think he is more than a salesman....Hope his future will be recognised.

Theresa9368

Oct 4, 2015

If you ever have a problem with your Honda, I highly recommend you go see Sandy Dorcey. She is one of the best Service Reps you want on your side. She fought for me like "7 on your side". My car was in the dealership 5 times for the same problem, and when I said I was not happy, and I would not recommend Honda to anyone, Sand made sure this would not happen and told her mechanics to do whatever they needed to get to the bottom of the problem. I week later she called me and told me that it was fixed and they needed to replace the battery. If I could giver her a 100% satisfactory I would give her a 200% because She's a fighter. Thank you Sandy for your hard work and perseverance.

Princess

Oct 3, 2015

I purchased Honda CR-V touring from Honda of New Rochelle , my sales person was Ben Thomas. I enjoy working with him and he the process easy. This is my second purchase from Honda of New Rochelle and would recommend this dealership to anyone looking to make a purchase .Thanks Ben for your help

joseph13

Sep 30, 2015

I am happy to report that i had an excellent experience at the Honda of New Rochelle.l am very pleased with the2015 Honda CRV i purchased and l will continue to heartily recommend your dealership to any one looking to purchased a new vehicle just because of one dealer mr David Lartey .This man is wonderful, humble and professional, David Lartey was introduce to me by y pastor and l can truly say that all the dealers i have meet he is the best among all of them.David Lartey was very helpful in showing me vehicle options and explaining both leasing and finance purchase arrangements .David Lartey was courteous ,friendlyand patient with me throughout the negotiation.lam confident that you agree with me that he is valuable asset for your dealership reputation success. sincerely. Leticia.B. Afari.

jacqueNana

Sep 28, 2015

Excellent salesman, Nathan Frost was professional, articulate and very polite. The whole experience was wonderful! A pleasure doing business with him and will continue to get my vehicles from him. Thank you!

jULIEANN

Sep 28, 2015