Honda of Watertown reviews

Dave

Sep 16, 2015

Prompt servicePolite Very educated staffMy service tech was very informativeI would refer my friends and family I felt very good about my ecperience

Karen

Sep 13, 2015

Welcome feeling place. It was clean and the sales people were all well dressed. They did not wear a golf sheet but all had shirt and ties on so was very professional. We look at other dealers and cars and they all wore gold shirts. One place had ball caps on with matching t-shirts. Really??best of all NO PRESSURE!!!! Love that about Honda of Watertown.

Ann

Sep 9, 2015

Dave Bonomo was a great salesman he got us the best deal he could .It was only 3 hours and we drove off in our new car.

James

Sep 4, 2015

Making the visit personal. Also how,they check for other issues with the vehicle. Making the guest feel welcome and important.

Lucia

Aug 31, 2015

Friendly service. Josh was very helpful with getting me a loaner car and keeping me updated on the progress of my car.

Jennifer

Aug 29, 2015

The representative helping me was very friendly and attentive. When my car was ready, I received a follow up call and was able to pick up my car after work.

Kimberly

Aug 25, 2015

Required maintenance service...Oil ChangeAll of the personnel (mechanics, managers, cashiers, etc.) are very attentive. My appointment was for one hour and it took just under 1 hour.

Amy

Aug 23, 2015

The waiting room was clean and the staff was courteous and friendly. There were plenty of seats for everyone to wait, even on a busy morning.

Shpetim

Aug 23, 2015

Everyone was kind and welcoming, i never felt pressured to buy any extra services but was given a variety of options of packages i could purchase.

Nina

Aug 21, 2015

Friendly staff explains everything they did to vehicle will only take my car to them for service!! My experience was a wonderful one!!

David

Aug 19, 2015

Amanda S. (service advisor) was very professional and helpful. Explained all work that needed to be done and the cost; found after-market parts for some of the repairs to save $; applied service discount since our family has been customers of this dealership/service center for many years.

Eileen

Aug 18, 2015

Treated very well and with professionalism. May I suggest putting a few chairs in the room when you first get in? It was very busy and I probably waited close to 10 minutes.

Lucille

Aug 15, 2015

I was given exceptional service Everyone was kind and well educated on the dealership they followed they with services my vehicle needed.

Mary

Aug 12, 2015

Everyone was extremely helpful, especially Steve Gronowski. Awsome salesman.He was will to help in every way. He made sure we were comfortable. Offered us anything to drink,

Sue

Aug 12, 2015

A friendly and efficient experience. Would refer it to friends and I will continue to bring my car to the service department

Jennifer

Aug 10, 2015

Fast & curtious! Heather W. checked me in & kept me posted on the progress of my oil change and air bag recalls! Very nice girl with an abundance of knowledge

Mark

Aug 8, 2015

Service was done in the time promised. It is always a pleasure to come in and know that I can plan my day since I will not be mislead by being given inaccurate information.

Brandon

Aug 7, 2015

Incredible experience with Sean and the younger Sales Manager. Both were phenomenal and would refer everyone I know and even people I don't to this dealership. They took their time and explained everything. Paul, I think that's his name with the salt and pepper hair, the Business manager was great and did all our paperwork in a timely and professional manner. Made us a great offer and we took it home that day. Couldn't be happier

John

Aug 7, 2015

The service team took great care of us. Supposed to go out of town on Thursday afternoon and called last minute in the morning with a brake issue, they got us in fast, fixed the problem and also took care of a recall problem. Gave us a good loaner just in case. Very attentive, friendly, helpful and knowledgeable.. Especially Amanda S.

Paul

Aug 3, 2015

Went OK, just a long wait. When getting an Oil change, we expect to be in and out within 1 hour

James

Jul 28, 2015

Service was completed within 1 1/2 hrs including new filters for my car. Expected service time to be longer. Very clean waiting room while car was serviced.

Thomas

Jul 28, 2015

This is our 4th lease with Honda of Watertown. From our initial contact with Jennifer who set up our appointment and answered our questions before we got to the dealership to our great sales consultant Dave Buonomo right down to financing our experience could not have been better.

Christi

Jul 27, 2015

Quick and easy service This is my 4 th car from Honda of Watertown would definitely recommend this dealership Thumbs up

Sahra

Jul 24, 2015

James is a great tech and Amanda is the greatest advisor. I am very happy with my service! I will be coming back for sure.

Lisa

Jul 23, 2015

Dropping off my car for a routine maintenance was both convenient and speedy. I was also impressed with the cleanliness of Honda.

Matt

Jul 22, 2015

Svc was quick, professional and courteous. They recommended a part replacement that I needed as well. In and out after work.

Mike

Jul 21, 2015

Tyler, my service rep, was professional and kept me notified of how long I would be waiting. He even told me when the car was sent out for a wash so that I knew I would be finished shortly. He is a clear asset to the dealership.

Wendy

Jul 21, 2015

Salesman Joe Antonio was very friendly, good about returning phone calls and emails. My car delivery was delayed but Joe kept me updated on a regular basis. He was willing to work with me and overall it was an easy process.

Yashira

Jul 19, 2015

The service rep, Tyler Leopizzo, was very friendly and professional! When he was explaining to me what my car needed he sounded very knowledgeable. He made me feel like my car was in good hands. I have been here a few times and will continue to service my car here because of the great service Tyler provides.

Sharon

Jul 18, 2015

The girl who I worked with who took my car in was extremely courteous and professional but most of all friendly.

lewisF

Jul 14, 2015

After going to multiple dealers where no even bothered to come out and talk to us. We walked into watertown honda and salesman kenneth DeSantis came right up to us and introduce himself. He was very professional and courteous. It was a welcomed surprise. He made the whole car buying experience enjoyable. We will definitely be going back when we need a new car.

Joan

Jul 13, 2015

Your staff is friendly and very knowledgeable and I do not mind sitting and waiting for my car to be serviced. Everything is so comfortable.

LewisF.

Jul 13, 2015

After going to multiple dealerships where we walked the entire lot and no one even bothered to come out and talk to us. We walked into watertown honda and salesman kenneth DeSantis came out and greeted us (which was a welcomed surprise). He was very professional and courteous and made the experience enjoyable. We will definitely buy from him and watertown honda again.

lferg151

Jul 13, 2015

After going to multiple dealerships where no one even bothered to come out and talk to us. We walked into Watertown honda and salesman kenneth DeSantis came right up and talked to us which was a welcomed surprised. He was very professional and courteous. He made the whole experience enjoyable. We will definitely be coming back to buy again.

Harold

Jul 8, 2015

fast and honest, described requirements and optional services. appointment was on time and got out earlier than expected. clean place

Janet

Jul 5, 2015

Tyler Leopizzo was my service advisor. He was extremely knowledgeable, polite and helpful in recommending what services were definitely needed. Great customer service from him.

Ronald

Jul 4, 2015

work was completed on time. I hope I'll never find out if the air bag replacement works like its suppose to or not.

Russell

Jul 2, 2015

Sales rep Dave Yargeau went above and beyond to get me in my new civic SI. Took the hassle out of car buying, couldn't be happier.

Tricia

Jun 28, 2015

My service advisor, Heather Willets, was exceptional. I had an unfortunate situation with my minivan while visiting in the area and she was quick to help, followed through with excellent communication and was just overall accommodating.

Aristides

Jun 23, 2015

Best experience I have ever had buying a car. Hassle free. They made it very easy and simple. I didn't spend all day buying the car. Sale reps didn't attack me when I walk in the first time. It was great. I'm very pleased.

Patricia

Jun 22, 2015

I was in for an oil change and recall work. I was told the appointment would take at most 2 hours. It was completed in less time than I expected. This is appreciated in today's busy world.

Jane

Jun 21, 2015

Tyler Leopizzo was very helpful and went the extra mile checking on a credit that I had from last year.

Kenneth

Jun 21, 2015

Provided a coupon on dealer's website for the service that I required. No Pressure Service, only what I asked for.

Teeneylynn

Jun 15, 2015

I brought my car in for an alternator, I left with a broken axle and gravel inside my fender well.. oh and on top of that, they refused to pay for the part that their tech broke. Beware of the children that service your car there...if they see a shiny car with a manual transmission, they just can't resist the urge to drive it like a moron. It doesn't take an ASE certification to figure out that the kid did a burnout and broke my axle, I just wish they had owned up to it and fixed their mistake...but they didn't. Service was extremely slow... I spent 5 hours there waiting for an alternator...and they didn't even top off the coolant that they noted was low. Jessica the receptionist said they couldn't open the radiator because the car was too hot....Really? Hot after 5 hours? I am now getting the run around being referred from service adviser, to service manager to general manager and back again and nobody is giving me any answers. I should not be held liable for damages incurred to my vehicle while it was in their possession! I am very disappointed, definitely will not be bringing my car back there. It's worth a farther drive to take it ANYWHERE else.

Jacqueline

Jun 13, 2015

Arsenio was very personable, professional and patient. The work was completed on schedule. The cost for the services was fair. I appreciated the customer discount. This was the first time I took a loaner and it worked out great!

Margaret

Jun 13, 2015

My service advisor, 1523 Arsenio Brown was knowledgeable, professional and friendly. He took the time to listen to my concerns and advised me appropriately on the services for my vehicle. The facility was clean and employees were helpful.

Woodrow

Jun 12, 2015

I am very happy with my service visit. I was treated extremely well by the entire team. I will be back.

Eldwin

Jun 11, 2015

Upon arrving at honda of watertown to have my honda crv serviced there was not a long wait. Tom was very understanding,and helpful. And with in 20 min I had a loaner and was on my way. Tom also stayed in contact with me giving me up-dates on my crv. Thank you Tom!

Kathleen

Jun 10, 2015

They accommodate my schedule and always get me in right away for any emergency. Also, when necessary, have provided me with a loaner car which is truely wonderful.

Jay

Jun 5, 2015

The fact that I was told about how long I would be there, and it was accurate. The waiting room is nice, as is being greeted when driving up.

Matthew

Jun 5, 2015

Both Tyler and Amanda were very professional. They both were attentive to every issue I raised and followed through on each. Amanda picked where Taylor left off due to schedules - she treated me as if i were her customer from the get go!

Deborah

Jun 4, 2015

Everyone was pleasant and helpful. From the salesman, Josue, to the General Manager, Ricky. I could not be happier with the service I received or with my new Honda.I already referred a friend!!

Peter

Jun 2, 2015

I was greeted quickly at the service bay. Service personnel were courteous and helpful. No hard up sell pressure. Work was perform and completed as promised. Great experience.

Bettina

May 29, 2015

Professional, expedient service. Comfortable lounge and reasonable waiting time for an oil and filter change. Very clean and well run.

David

May 29, 2015

Sean Hermann was perfect to work with great sales person would buy from him again. Thanks Honda of Watertown great experance.

David

May 27, 2015

My sales person, Dave Bonomo, is terrific. He has sold me my last three cars and I enjoy working with him. He makes me and members of my family all feel important regarding the decision to test drive and purchase. He has great follow up and follow through skills which are important to me.

Edward

May 16, 2015

Very friendly place. Liked the waiting room. Salesmen and service advisors are dressed very well . Neat & tidy!! Have bought many cars from Honda of Watertown

Mary

May 14, 2015

Service Advisor Lorraine Baker explained repairs needed very clearly. I would like to work with her on subsequent visits to the dealership.

Mjbella04

May 14, 2015

I purchased a car here three weeks ago, and everything checked out on paper. My friend noticed my car was leaking oil and so I took it in to have it checked out. So turns out my car's oil pan was damaged and the guys (even the Manager) at the service center were extremely RUDE and told me it was my fault and that I had "significantly" hit something. I also had purchased a package to cover my car in case anything had gone wrong with it, and they told me it was "body damage" so it was not covered in the warranty. Then I went and got 4 other opinions at various auto and body shops, all whom said that the oil pan is part of the motor and SHOULD be covered under warranty. I called the next day, and told the Used Car Manager about how rude the service staff was to me and my issue, I mean I've had the car for three weeks! My car is NOT low to the ground where it would scrape, and my 4 opinions I got all have said I would have known if I hit something. The Used Car Manager said he would talk to the service staff and give me a call back in about 15-20 minutes. I'm sitting here writing this because I was giving them the benefit of the doubt but here I am 3 1/2 hours later with no returned phone call. Completely unnecessary and so unprofessional if you ask me. So PLEASE DO NOT BUY A USED CAR HERE WITHOUT CHECKING UNDERNEATH THE CAR FIRST!!! I learned my lesson the hard way, and I'm just not pleased how not one of the staff members here wanted to help me solve my problem at all.

Kathy

May 10, 2015

Our sales rep was Joe Antonio was great, and gave us an awesome experience. It was my first time purchasing a car, and he helped us work out a deal that made both me and my mother comfortable and one that was affordable. He even came back on his day off to make sure we got everything that was promised and that we drove away happy, we really appreciated that. As a first time buyer, I can't thank you enough for all your help and support!

Amy

May 9, 2015

Matt in the service dept. was exceptional!!!!Everything was great, except the cost. I wish my problem was covered under the many, many recalls that Honda has issued, but it was not. Cost me a weeks pay to replace the ignition cylinder. The staff, however, was phenomenal. From the first employee I encounter to the last which was the cashier.

Andrew

May 9, 2015

Lorraine and Matt were great. They took time to answer all my questions and listen to my concerns. They handled my car repair situation in a friendly and courteous manner. I appreciate their concern and returning my phone calls in a timely manner.

Tom

May 9, 2015

Amanda Schemenaur was very professional and listened to what my comments were on my Honda Van. There needs to be more people like her dealing with your customers

Maureen

May 7, 2015

George Duffy was an excellent salesperson - very direct and clear in his communications and he gave complete answers to my questions. He had a great sense of humor which diffuses any tensions around making a major purchase. I had no buyer's remorse!!!

Christopher

May 6, 2015

The wonderful customer service. I had a situation in which my rental was no longer going to be paid for by my insurance company and the people at Honda of Watertown were able to get me into a loaner until my car was ready to pick up. No hassle at all.

Blanche

May 1, 2015

Lorraine Baker was very courteous and explained what needed to be done for service to my Honda. a loaner car if needed but was only 2 hour wait so I enjoyed your waiting room.A pleasant experience.

Mjbella04

Apr 28, 2015

I contacted Jessicah online Thursday in regards to an accord I saw online, they had sold the one I originally wanted to look at, but she was great and sent me 6 different other options, one which caught my eye. I went there that following Saturday to test drive it, loved it, and got to take it home the same day! Jim Ricciuti was extremely knowledgable and professional, was a great help in answering any question I had, and also did everything to make sure I had the best buying experience possible. Even the guys in the finance and the manager, which I forgot his name, were excellent as well. Great staff, so happy to have my new car! Thanks so much for making this buying process as least stressful as possible and for handling everything in a timely manner. Very satisfied!

Jiliary

Apr 27, 2015

This place was so amazing I will be there again before I even need another other oil change .. I'm gonna call it the get your oil changed early special because it's a great place! I was also told what my car needed such as maintenance wise

Chenshaw

Apr 27, 2015

Honda of Watertown provided excellent service on all fronts. Information, negotiation, preparation and handling of necessary documents in a timely manner. They accommodated our schedule and made the whole process a pleasant one.

Thomas

Apr 25, 2015

Your Service Advisor Heather Willets made my service appointment very reassuring that she knew what I wanted and was very pleasant to talk to. She also was attentive by continuing to check on my vehicle to let me know about the progress. If it is possible I would like her to be my Service Advisor on all my services. Thank You.

Crystal

Apr 24, 2015

I like the way the staff treats and value the customer. Service is fairly quick. I would recommend Honda of Waterown to anyone!!

Kimberley

Apr 24, 2015

Everyone was very open and friendly. No one forced anything on me and all were patient and kind. Everyone was friendly, willing to work with me on what I wanted and I ended up getting some extra perks.

Sara

Apr 24, 2015

The service specialist who helped me was exceedingly pleasant and really put me at ease by explaining everything in clear detail

Faith

Apr 18, 2015

they really went above and beyond to help me with my vehicle. I definitely would recommend Honda of Watertown to anyone!!!

Marianne

Apr 17, 2015

Ease in making an appointment; friendliness of the staff.The loaner car was clean & in good condition. Had the car detailed while it was there--it looks brand new!

Thomas

Apr 16, 2015

The easy check in process is always very convenient. Frank in Service did my check in and was friendly, courteous, knowledgable and helpful.

Steven

Apr 15, 2015

Prompt and friendly reception and intake. Did what was asked - didn't feel pressured to spend more $. Recommend this dealer for Honda service.

Patsy

Apr 14, 2015

I enjoyed working with Heather because of her great customer service- very knowledgeable and obviously very interested in customer satisfaction. I also appreciated the refreshments that were offered to us. That was a great treat. Thank you so much.

Thomas

Apr 10, 2015

Friendly fast service. Very nice clean facilities, very knowledgeable.offer free coffee and wash your car. every year offer a free car clinic.

Phil

Apr 8, 2015

Friendly people, service was done when they said it would be, they went above and beyond to conduct other services on my vehicle.

Katelin

Mar 24, 2015

I enjoyed how pleasant and courteous the whole staff was! Everyone was very helpful from the service, parts, and sales section.

Linda

Mar 24, 2015

There was no pressure to get the "added work suggestions" done immediately. I was given an estimate. They kept "on time" with accommodating my needs.

Barbara

Mar 22, 2015

Lorraine, the service person we worked with was outstanding. She was personable and demonstrated how valuable our patronage was important to your organization.

Karen

Mar 21, 2015

After dealing with nothing but headaches from a different local dealership, Honda of Watertown provided a pleasant surprise. We got a great price on both our trade in and a pre owned CR-V with out any haggle or pressure. Everyone we spoke with was polite and professional and we walked out feeling well taken care of. The best part is we have peace of mind about our new car. I would definitely recommend this dealership to others. Thank you Jim Ricciuti for all your help!

Ed

Mar 20, 2015

Lorraine, service advisor,friendly, knowledgeable,pleasant. great fast service. Excellent, fast technicans. They know what their doing. Plus!! a free car wash and vacuum,

Dean

Mar 19, 2015

Service advisor was polite and took care of everything I asked for and explained results in detall with a great prodessional attitude. Work was done in a very short period of time

Iris

Mar 18, 2015

Everybody was very helpful and polite. I've been coming to this dealership for the last 16 years and I was always treated well.

Lyle

Mar 18, 2015

From start to finish, the service went very quickly. Everyone I came in contact with was very knowledgeable, professional, and polite. Keep up the the good work! That's how you keep customers.

Thomas

Mar 13, 2015

Friendly service. Price of Oil Change was fantastic... Multi point inspection provided which will give me an insight for any upcoming maintenance work...

Rebecca

Mar 8, 2015

The waiting area is set up nicely, with amenities that I appreciated (ex. snacks and drinks). The personnel I spoke with were straightforward and friendly. The oil change, tire rotation and general inspection all were completed in the timeframe I was given.

Christina

Mar 4, 2015

Jessica Terrill was extremely helpful in acquiring the vehicle I was interested in. Dave Bonomo made the purchasing process quick and painless. Hes very pleasant to deal with.

David

Mar 2, 2015

I want to say thanks to my service advisor Tyler Leopizzo for the great customer service. I also appreciated that Honda of Watertown removed some of their previous employees who were rude and made it difficult to get a simple oil change.

ladster

Mar 1, 2015

I had made an appointment to have the oil changed on my Honda CR-V 2013, While I waited, I spoke to a sales rep, Jeff Baron, about the Vehicle Exchange Program. Honda honored my requests for lower monthly payments, and I walked away with a 2015!

akinmobolaji

Feb 28, 2015

The best part is that, my time isn't wasted. Kept all their promises. Very friendly and yet professional. I'm really happy with my transaction and will do it again.

Christina

Feb 27, 2015

Honda of Watertown is a great dealership to deal with. My salesman, Dave Bonomo was great and listened to what I was looking forward and did everything to make my purchase what I wanted. I had my 7 and 9 year old kids with me and he was so good with them as well and made them feel involved. This is my 2nd car I purchased from Honda of Watertown and I will recommend the dealership and Dave as the salesman to all my family and friends.

Shannon

Feb 20, 2015

Always a pleasure at Honda of Watertown! Love my brand new 2015 CRV!

Stephanie Lagasse

Feb 13, 2015

Great experience. Clean lounge and great customer service. Prices are low and Honda does a efficient job.

Todor Ivanov

Feb 13, 2015

Excellent service! Thank You!Excellent service! Thank You!Excellent service! Thank You!Excellent service! Thank You!Excellent service! Thank You!Excellent service! Thank You!Excellent service! Thank You!Excellent service!

Deb Runyon

Feb 8, 2015

Honda of Watertown is always nice and they have great customer service. My sales Representative Dave was great.

Jazmin Rivera

Feb 6, 2015

Pretty good service very friendly I would recommend it

Jess

Feb 5, 2015

I purchased my civic from Honda of Watertown and have continued to service my car with them as well. I have gone to other Hondas in the past and Watertown is by far the best- service, value, and I am always a satisfied customer when arriving and leaving. I tell everyome I can to go to this dealership! Thank you!!

Tina

Jan 23, 2015

I had a wonderful experience. The girl that took care of my service was so friendly and inviting. She was personable and welcomed me with a smile.

Monica

Jan 22, 2015

This visit was the best I've had yet. Amanda came up to me quickly and got everything started on my car. She explained everything to me as well. Not like my last visit where my keys were lost and my auxiliary cord was stolen. Nothing was ever explained to me either. But Amanda was great and I didn't wait 2 or more hours for an oil change.

Jason A. Coppola

Jan 17, 2015

I was very pleased with having my car serviced at Watertown Honda

Eric

Jan 8, 2015

A completely different experience from my last purchase there in 2010. From sales to financing, they really have improved things. First of all Steve (aka Flipper) was probably the nicest sales person my wife and I have ever met. Then meeting Brandon the sales manager tied everything together nicely. We left that day with the Honda we loved and are very happy with the purchase and process. Thank you!

Tpp26

Jan 7, 2015

Everyone at the dealership was friendly and inviting. Not one person went by without at least smiling and almost everyone with a hello. Truly care about customers and getting you car fixed right.

Cindy

Jan 6, 2015

Always very friendly and thorough, and don't encourage repairs that are not needed.

marguerite assif

Jan 4, 2015

Called for service and received appointment for the next day.Price for service was pleasantly reasonable.Service performed quickly.

James Robinson

Dec 28, 2014

Very happy with the service provided by the dealer.

John D'Occhio

Dec 24, 2014

Brought my CR-V in for oil change, and to check brakes. Courteous, fast service, and Honda of Watertown always makes sure my vehicle is up to par on recommended services, to make it run properly. Thank you very much.

Jones

Dec 21, 2014

I been a customer for 17 years off and on. The service department has always been exceptional. On one visit I went in for a oil change and received a complimentary100 point check and an interior and exterior wash. That's service at its best.

celia urbano

Dec 4, 2014

everything was above average and reasonably priced.

car great

Dec 4, 2014

I am happy with my new pre-owned Civic, and had a good experience at Honda of Watertown. Car shopping at other dealerships over the last couple of months had been extremely unpleasant, I felt like car salesmen deserved their less than admirable reputation. But Jim Ricciuti turned my experience around. He was straightforward, available, helpful, and wonderful to work with. Gene

Caroline Hutton

Dec 3, 2014

A pleasant experience. My only request would be for some more varied and current magazines in the waiting room. Country Life and Vanity Fair would be great!Caroline Hutton

martmorr

Dec 2, 2014

My recent lease renewal was the smoothest I have ever experienced. My sales rep, George Duffy, was extremely accommodating along with Paul Marino and George's supervisor. Having been a repeat customer, along with my wife, proved very helpful in the process, We are now a two CRV family. I am pleased and satisfied with my new CRV and the whole renewal process...

Tina Dominy

Nov 22, 2014

Excellant service Everyone there was very friendly

Sarahcatherine

Nov 17, 2014

He was very helpful and kind. Made things easy to understand and worked well with my schedule and was pleasing and patient . He made sure I was pleased with my results

Joanne Kochiss

Nov 5, 2014

Didn't have any issues, everyone was very professional. Just hate the haggling involved in purchasing or leasing a vehicle.

Sendero5007

Oct 31, 2014

I like it. Very good service and on time. Definitely I'll go back for my next service. Thanks Justin and Carol for everything. See you soon.

Judith M Oswald

Oct 23, 2014

Salesman treated and handled my purchase of a CR-V with professionalism. Mr. DeSantis was accommodating & polite.

Claude Goodman

Oct 13, 2014

Very helpful and will be back for all my repairs I was very pleased with the information given to me on my vehicle.

Karen Zubic

Oct 13, 2014

Came in for an oil change, and left with a new leased car! :-) :-) :-)

Dianne Boudreau

Oct 12, 2014

I haven't driven very far since I've had all of the repairs done, so I really cannot give a fair review of the quality of the repairs. I've never had a bad experience at Honda of Watertown.

Ron Ayotte

Oct 11, 2014

Just wanted to say that dealing with John Machado in service was a pleasure!!! Had my daughter's CRV serviced in a short wait time!!! Very professional and courteous!!!

carlos Kowarick

Oct 6, 2014

I had a small tear on the rear leather seat and they assured me it would be fixed and look like nothing ever happened, and it did! Amazing we could not believe it!Excellent guys.

dan 5150

Oct 4, 2014

Marci-Lynn the Internet Manager and Anthony Spinella my salesman were true professional's, If it weren't for those two I would have walked out to another dealership.

Carol

Oct 3, 2014

John was very helpful and efficient. A real asset to the service department.

Ranses Rodriguez

Oct 3, 2014

Great place to buy ypur HONDA! I was looking for a Honda fit with Manual transmission around CT dealers and this one was the only one that got one for me. I recommend them.

Joanne Frazine

Oct 1, 2014

I had to have my car towed to you Friday evening after it broke down in Waterbury. I live in Winsted so it was awkward, to say the least! I was really impressed with your service, both over the phone and at the dealership. Even though obviously I didn't have an appointment you got my car fixed the next day. I was very impressed with the service. Thank you so much!

Sumon Roy

Sep 26, 2014

Quick servicing. Greate people. With coupon lowest price for oil change within 50 miles. 4 star for cust service as It took 2 days to get a call back for a question.

Carlos Kowarick

Sep 25, 2014

All who helped us were very courteous. It's a no pressure dealership. Super fast to buy a car there. Took us 2.5 hrs. We're very happy with our purchase experience.

Dan Monck

Sep 24, 2014

Started with a email from Marci Lynn the Internet Manager for Honda of Watertown.Her email was well worded and make me feel comfortable for some strange reason.When I call her we made a apt to go view there inventory.When I arrived at the dealership and walked in I was totally ignored by some of the salesmen there,after 10 minutes someone finally asked if I needed help,told him I was here to see Marci Lynn.She came out and was very personable and helpful.( a lot better than the salesmen who ignored me).She set me up with salesman Anthony Spinella who was very good.Within the next few hours I was buying a 2011 Honda.Overall had a great experience and will recommend all my friends toward Marci Lynn and Anthony for Hondas

D. Raleigh

Sep 22, 2014

Loved my service experience at Honda of Watertown.

Donna Norko Gatins

Sep 16, 2014

I didn't have an appointment but it was a Monday and I couldn't imagine a lot of people would be there....WRONG! But I only waited 1 hour...not long at all. PLUS...the price was right! There was coffee, TV, it was fine. Thank you!

Ray Odiorne

Sep 11, 2014

This car was bought pre-owned from a non-Honda dealer. They assured me they could meet all my service needs. They lied. When I needed a wheel lock key, the local Honda dealer was the only place that had such a thing.

Susan D.

Sep 10, 2014

After going onto my e-mail and noticing a communication from Honda of Watertown reminding me a service, I was able to schedule the service that day on a Saturday. Although it was quite busy, I was helped very quickly. My servicing rep, Matt reviewed all of the charges before proceeding and said it would take about 2 1/2 hours. Being that this was longer than I anticipated, he checked to see if a rental car was available. Upon returning found my car ready to go for the price quoted. The total experience and the work done on my car was exceptional.

Nolan hurst

Sep 7, 2014

The place was clean the staff was Friendly I will return for Sure love the Service!!!!

Lee Calvocoressi

Sep 6, 2014

My Service Advisor, John Machado, made sure that the work on my car was completed quickly. In addition to the oil change a couple of problems were detected which were corrected.

Melissa W.

Sep 6, 2014

Everyone in the dealership was so friendly and helpful. Their personalities made me want to go to the dealership just to hang out with everyone LOL, however their quality of service was so good that I was able to pick out a car and drive it off of the lot in only two visits. I will definitely be going to them for all of my service needs, and my future cars will definitely be purchased through them. I have been recommending them to my family and friends as well. I am beyond satisfied with my experience there!!

MOBILE COMMAND UNIT DAD

Sep 5, 2014

Car went in for routine service and a few warranty items.dealership had good communication and appt and loaner was a great experience.car was washed when they returned it.Ill definitely be back.

Jessica Colella

Sep 2, 2014

As always prompt and friendly service at Honda of Watertown. Wouldn't taken my car anywhere else.

Karenb112

Aug 29, 2014

Jessicah was not the least bit accommodating. She didn't ask me any questions to understand my needs or interests. She was dismissive and it was a very unpleasant experience. I left the dealership and immediately went to Honda in Torrington where the reception I was given was completely the opposite and I bought a car from them that day.

Gary and Linda G

Aug 24, 2014

I blew a tire on the Civic we'd recently purchased at Honda of Watertown. We needed the car the following day to lend to one of our children, so after replacing the tire with the temporary, we drove straight to your service center without an appointment. The service representative, John, was very understanding and expedited the replacement process for us. He is a genuinely nice guy and a fine representative of your company. We've been loyal customers for many years and this is all part of the reason we'll continue to be.

Sue

Aug 15, 2014

Brought my 2013 Accord in for first service. Pleasant as always, from the greeter to service manager.

JP

Aug 13, 2014

Dealership has a great service department. This was my first time there and Dave met me in the service bay and took care of things from there. My car had not been serviced in quite some time and I was giving it to my daughter to drive. There was lots of things to attend to and Dave got the car right in, introduced me to the mechanic who was great and, went over in detail what was needed to insure the car was safe and ready for her to drive. I would recommend this dealership for service. The experience was very good and the quality of workmanship excellent.

WK704

Aug 8, 2014

Driving home from work, my 2011 Honda CRV suddenly lost power and the car would only go about 30 miles an hour on the highway. I got home, called Watertown Honda at 6:50 PM and talked to John. I asked if I could get an appointment for the next morning and get a loaner car. He made the appointment and I arrived at 7:30 AM to get the car serviced. He called me about 2 hours later with an estimate and said the car would be ready by 5 PM. The final bill was exactly as quoted and there was no pressure to add other repairs during the quote. I suspect a dealership may be more expensive than other garages, but the quality, speed of service and the loaner car all add up to a great experience.

Mr. T

Jul 26, 2014

Experienced great service. It was quick. All service was explained clearly. Reminders of up coming service was noted at time of picking up vehicle. Two thumbs up!

Carrie

Jun 26, 2014

Brandon, Sales Manager, and my salesman Flipper (not sure why they call him that) were super friendly and took their time to explain everything to me step by step. It was a great deal they offered me and I decided to buy the car right then and there. Kenny in finance department took care of all my paperwork in a timely manner. One of the best buying experiences I ever had. The entire staff at Honda Of Watertown was friendly, professional, and didn't keep me there for twelve hours! Car was detailed while I was completing my paperwork and because my time is limited (as I work an enormous amount of hours) I appreciated that they were considerate of my time. Cant wait to go vacation with my new vehicle. Great job

Jen

Jun 24, 2014

Justin has been very helpful everytime I bring my car there for service. He explains everythimg clearly until I understand and was able to answer any questions I had. I would highly recommend him.

GLORIA STOWELL

Jun 11, 2014

I HIGHLY RECOMMENT DAVE AT HONDA OF WATERTOWN . MY EXPERIENCE HAS BEEN THE BEST THAT I EVER HAD WHEN BUYING A CAR . HE IS TRULY EXCEPTIONAL.

papated

May 5, 2014

Marci was a true professional. Very kind and helpful. Didn't treat me like an outsider like Brandon did. I'm a better person for knowing her. If you get so lucky to work with her you will be very impressed. The dealership is lucky to have her. I would only recommend this dealership because of Marci. She picked me up at the airport and introduced me to the people that was to help me. She continued to check on my status as no one else there would.

ko482

Apr 18, 2014

I bought a used Honda CRV at Honda of Watertown about a month ago and it was a great experience. Jim Ricciuti and Jim Faroni were very helpful, knowledgable and not at all pushy. I also did a trade in and they gave me a great price. They made the process of buying and trading in a car very easy and I will definitely be back in the future. Love my new car!!

peterverm

Apr 4, 2014

My husband spoke with Marci Lynn on the phone and she was very knowledgable and helpful. we met and drove out in our new honda.

MrMfran2

Mar 8, 2014

At the end of October and throughout November I had some very troubling times with my vehicle because of the Honda dealership in Watertown, CT. I brought my car in for a new serpentine belt because mine was partially shredded. My car has aftermarket performance parts so I came prepared with explaining everything thoroughly with the mechanics as well as leaving supercharger installation instructions and having the supercharger company call the dealership directly. The employee of the supercharger company explained to me that he tried to explain how to properly install the belt on my car; however, the Honda mechanic did not seem interested to hear what he had to say. So I get my car back thinking I am all set. 250 miles later my belt shreds partially on the highway. I bring it in again and they explain this is because of my tensioner. They install a new tensioner and a new belt (over $700 worth of work so far at the dealer). When my car was in the shop a second time I receive a call from one of the Honda techs and he leaves two voicemails (which I have saved) explaining that he needs the instructions on how to properly install the belt (so the first time they just winged it?). I call him back and explain to him that the instructions could be downloaded and printed off a pdf online if needed, he explains to me that the car is all set and that they figured it out. I addressed my concern explaining that I felt as though he should review the instructions to ensure a proper install. He said that I was paranoid and that they knew what they were doing. So I get the car back and while I pick it up I ask for my old tensioner so I could show my tuner. The service manger seemed troubled by this request and told me that I could not have it back; I went back and forth with him and then he said if I wanted it back there would be a $30 core fee (whatever that means). I told him that was ridiculous and that I demanded I have it back to show to my tuner. He finally agreed and gave it to me. So my belt started to tear AGAIN and I finally brought it to PA were my tuner is located. He told me that the belt was installed improperly, which was causing my pulley bearing to fail, which then lead to the pulley running off track and shredding/wearing prematurely. I showed him the tensioner and he was shocked to find out that my tensioner was perfectly fine and all it needed was the $20 pulley. Instead of doing that, the dealer told me I needed a new tensioner and charged $160 for a whole unit instead of just replacing the pulley, which would have been easier and cheaper. This is why I believe the manager did not want me to have the old tensioner to examine it. After I left PA my car was running normal again because my tuner properly installed my belt. After my business trip I called the Honda service manager and explained to him what my tuner found. I asked for a refund and he said he would think about it and call me back. He ignored me for about 2 weeks before I finally reached him. When I spoke with him he explained that he could not refund my money because my car was modified. He would not budge; so lets recap quickly. I came into the dealer, asked for a simple service request on my car, they not only did not provide this service they caused numerous expensive issues with my car, when I asked for a refund they said I was not able to receive one because my vehicle was modded. I would understand this if my car was under warranty and the bill went to them, but I paid for everything out of pocket. So I contacted the general manager and explained to him that I did not appreciate this service and that my family has spent 100s of thousands at this dealer (which is true). He replied to me and told me that he would like to meet with me to discuss the issues and possibly issue a refund. He then proceeded to give me the cold shoulder like the service manager did for a while. I left him numerous emails (all saved) and numerous phone calls and messages on his voicemails; he did not respond to any of them. The service at this dealership is problematic to say the least and they care about one thing and thats money. I would not trust this dealer at all if I were you because I no longer do. When I bought the car at the dealer I explained to them the plans I had for the car (supercharger) and asked if I could bring the car in for maintenance. They said they would have no problem working on it but explained to me that I would obviously loose my warranty, which I already knew. So the service manager says that its my fault I brought in a car with mods and I should have known better because they only work on oem cars. So that would entail they lied to me when they sold me the car. Two other incidents I had with this dealer: I had my tires rotated here (July of 2013) and when I left the car had vibration on the highway at 60mph or over. I brought it into Wallingford Honda because it was closer to my residence at the time. I got charged again to fix the job they (they rotated my tires the wrong way) failed to do. When I went to the service manager he refused to give me a refund but wrote on a piece of paper $40. He told me this was a $40 credit that could be used at the dealer (I still have the paper it is amusing). Also, my brother had his car brought in for a new transmission (Honda accord). They charged him $5,000 for a USED transmission. I do not know why my dad went through with it (I learned about it after the fact, I would not have let him do that). Stay away from this dealer at all costs there are plenty of good Honda dealers out there like Honda of Wallingford. You do not have to fall victim to this dealership. If anyone has any doubts of my experience with the dealership I have all emails, Phone calls, voicemails, statements from my tuner, and my old tensioner.

Arrowheadmike

Feb 6, 2014

This was my 8th car buying experience. I tend to do a lot of internet shopping to find a reasonably priced car with a fair price and pay in cash (6 of 8 cars have been purchased outright). I found one I liked at a dealership nearby Honda of Watertown called J and M Automotive. I contacted J and M Automotive via email through cars.com and was happy with their quick response. I planned to pay cash for the vehicle, and to drive 2.5 hours away to get the car from them after a quick look at the car to verify that it had all of the things that I saw on the internet. I called J and M Automotive in the morning prior to my departure to make sure that the vehicle was still in their inventory. They said it was. I asked if they'd be willing to hold it. They said that they did not hold cars. I asked if they'd hold it with a deposit from me, feeling fairly confident that it was the car I wanted (after having shopped extensively on the internet to verify that decision). The representative told me that he'd hold the keys in his office and give me a call if someone else was interested.Upon arrival at the dealership after 2.5 hours of driving with a wife and four kids in the car (a circumstance that I had described to their representative in the aforementioned paragraph), he acted surprised that I'd arrived so quickly despite the face that I'd arrived almost exactly when I said I would. I also asked an and M Automotive (prior to arrival via email) if they would accept a personal check. They would not. I asked for a reference to a local bank that would be able to take a check and give me the cashier's check that they required. The bank that I was referred to, was not willing to take a check. Because buying the car with cash was not apparently an option, had actually planned to finance the car with the dealership and pay it off completely at the first monthly payment if I needed to, or to see if they would allow me to pay with a debit card, but it didn't get to that point.The J and M representative looked for the keys on his desk, and could not locate them. He then discovered that they were in one of his associate's offices. Apparently, one of the other sales reps had shown the vehicle to another customer who was buying the car. In fairness, they told me that they would not hold the vehicle and I'm sure that they have had people say they'd be right over who did not arrive. Also, they were generally kind agents who I believe were generally remorseful of the situation.J and M does not offer to make second keys if they do not have two.J and M does not offer to provide, or pay for, car mats if the vehicle didn't have them.J and M offers a half tank of gas upon purchasing one of their vehicles.Their facility is nice. Their waiting area is nice. My family went to lunch at a pizza place while we regrouped after our frustrating experience at J and M. I found a similar vehicle at Honda of Watertown (15 minutes from J and M). I called Jim Ricciuti on the phone to make sure it was available. It was. He cheerfully held the vehicle for an hour and a half while my family ate pizza nearby prior to arrival. Interestingly, we were seated one booth over from the person who had purchased the vehicle that I drove 2.5 hours to buy at J and M. When I arrived, there was a hold sign on the vehicle and Jim was waiting for me.In addition to holding the vehicle for me, Honda of Watertown:Provides a second key if they don't already have one.Provides car mats if needed.Accepts personal checks.Has an equally nice waiting room (compared to J and M). Had a large selection. Jim and his co-workers at Honda do Watertown were swift and efficient. They provided fast and relatively painless paperwork. From arrival to departure I think it took about two hours (including the test drive).And they sold me a really nice car.After it was all said and done, I feel that I was blessed to have had a car not held for me by J and M Automotive.The only thing Honda of Watertown lacked was an a large selection of photos of the vehicle on the cars.com website. If they had, I might have driven to them first.

Arrowhead Mike

Feb 2, 2014

This was my 8th car buying experience. I tend to do a lot of internet shopping to find a reasonably priced car with a fair price and pay in cash (6 of 8 cars have been purchased outright). I found one I liked at a dealership nearby Honda of Watertown called J and M Automotive. I contacted them via email through cars.com and was happy with their quick response. I planned to pay cash for the vehicle, and to drive 2.5 hours away to get the car from them after a quick look at the car to verify that it had all of the things that I saw on the internet. I called in the morning prior to my departure to make sure that the vehicle was still in their inventory. They said it was. I asked if they'd be willing to hold it. They said that they did not hold cars. I asked if they'd hold it with a deposit from me, feeling fairly confident that it was the car I wanted (after having shopped extensively on the internet to verify that decision). The representative told me that he'd hold the keys in his office and give me a call if someone else was interested. Upon arrival at the dealership after 2.5 hours of driving with a wife and four kids in the car (a circumstance that I had described to their representative in the aforementioned paragraph), he acted surprised that I'd arrived so quickly despite the face that I'd arrived almost exactly when I said I would. I also asked them (prior to arrival via email) if they would accept a personal check. They would not. I asked for a reference to a local bank that would be able to take a check and give me the cashier's check that they required. The bank that I was referred to, was not willing to take a check. I had actually planned to finance the car with the dealership and pay it off completely at the first monthly payment if I needed to, or to see if they would allow me to pay with a debit card, but it didn't get to that point. He looked for the keys on his desk, and could not locate them. He then discovered that they were in one of his associate's offices. Apparently, one of the other sales reps had shown the vehicle to another customer who was buying the car. In fairness, they told me that they would not hold the vehicle and I'm sure that they have had people say they'd be right over who did not arrive. Also, they were generally kind agents who I believe were generally remorseful of the situation. They do not offer to make second keys if they do not have two. They do not offer to provide, or pay for, car mats if the vehicle didn't have them. They offer a half tank of gas upon purchasing one of their vehicles. Their facility is nice. Their waiting area is nice. My family went to lunch at a pizza place while we regrouped after our frustrating experience at J and M. I found a similar vehicle at Honda of Watertown (15 minutes from J and M). I called Jim on the phone to make sure it was available. It was. He cheerfully held the vehicle for an hour and a half while my family ate pizza nearby prior to arrival. Interestingly, we were seated one booth over from the person who had purchased the vehicle that I drove 2.5 hours to buy at J and M. When I arrived, there was a hold sign on the vehicle and Jim was waiting for me. In addition to holding the vehicle for me, they: Provide a second key if they don't already have one. Provide car mats if needed. Accept personal checks. Have an equally nice waiting room. Had a large selection. Jim and his co-workers were swift and efficient. They provided fast and relatively painless paperwork. From arrival to departure I think it took about two hours (including the test drive). And they sold me a really nice car. After it was all said and done, I feel that I was blessed to have had a car not held for me by J and M Automotive. The only thing they lacked was an a large selection of photos of the vehicle on the cars.com website. If they had, I might have driven to them first.

sonadora

Jan 6, 2014

Jessica did a great job when I recently purchased my 2014 CRV. As a repeat customer at Honda of Watertown, Jessica took the time to understand what I wanted and delivered exactly that. Also when it came time to have the remote start installed, she went the extra mile, not only picking up and delivering my car from my house but filling the gas tank as well. These are the kinds of small gestures that tell me she's paying attention to my needs and will keep me coming back to Honda of Watertown. I hope she is recognized for her excellent service.Sincerely,Lisa R. Gelfand

mrbriney

Dec 24, 2013

I spent more than a month looking at Hondas and other cars at various dealerships. Danielle Grasso contacted me after my inquiry, through Edmunds.com, and stayed in touch, updating me at least weekly with inventory information, and answering any questions I had, without nagging. Once I was finally able to schedule a meeting and test drive, she introduced me to Steve Gronowski, who went on the test drive with me and my children, and also with my wife separately when we couldn't schedule a drive together. Both Steve and Danielle were gracious and kind, and went out of their ways to find the car I really wanted and make it possible for me to get it (including having it transferred from a sister dealership).All in all, while purchasing a car is a stressful experience, Danielle and Steve made it as pleasant as is conceivable, and I highly commend and recommend them both.-Mike B.

dzamir

Dec 2, 2013

Over the years, I have purchased many new vehicles and have had dealings with many salespeople. Lisa Stephens is one of the best saleswoman I have ever encountered. She listened to my questions and was not pushy. If she didnt know the answer she quickly found the information I needed. She did not pressure us at all and we didnt have any "hidden" fees. She worked hard and was even able to offer same day delivery on the vehicle. She went above an beyond and called our insurance agent to add the car to our policy!

Barbarann

Oct 31, 2013

Steve aka "flipper"- it was a pleasure to be working with him, very nice detailed, oriented, and good communication on all aspects of my viewing..made my nervousness less! Awesome I love my car thanks everyone! Especially Steve.

debbiemac

Oct 20, 2013

Phil was very helpful with finding the car that I wanted and was great with negotiating a price with my trade back and the new CRVthat I purchased.

boss32

Oct 16, 2013

I have been a customer of honda of watertown for 8 years since i bought my first honda. When i was in the market for another honda they were my first choice since the past experiences were excellent from the sale to the service of my 2005 Accord. My sales rep Phillip Verini was exceptional and was a pleasure to deal with for my purchase. i will recommend Phil to my friends if they are looking to purchase a Honda.

RuthannHanoman

Oct 14, 2013

The best service ever experienced by any sales person, beyond the boundaries of any sales person or dealership.Came to my home. Wife has a stroke and far beyond 9.00pm. made pick-up and delivery and all the papers ready(including plates). I was almost in tears.

ckurze

Sep 25, 2013

Honda of Watertown made my purchase of a new Honda a very pleasant and easy experience. I will be recommending the dealership as well as my salesman, David Bonomo to all my friends and family.

randrinct

Sep 25, 2013

Terrible experience with a standard oil change... waited close to 90 minutes for my car to be serviced and that's with an appointment. Close to 30 minutes of that time was waiting for my car to be taken off the lift after going through a full vehicle inspection. My $12.95 oil change turned into a long list of service needs that were over $2,000. The technician told me I should give the service quote to my husband... really?!?Don't be taken in by the teaser price of the oil change and plan ahead for a long wait.

mvdw

Sep 23, 2013

I have purchased 4 cars from this dealership. Every buying experience has been outstanding. This time I had the pleasure of having Dan Vargas as my salesman...He was wonderful to deal with and went out of his way to accommodate us, and even came in on his day off to complete the sale. I have recommended this dealership to anyone and everyone looking to purchase a car..They have always been more than fair..When the time comes for another vehicle purchase, I will most definitely be back here again!!

kssudi1

Sep 16, 2013

Went to purchase a new car at Sullivans Honda in Torrington, I didn't like the service there so I decided to go to the Watertown dealership.I told them about my experience at the Torrington dealership and Paul Marino made sure that my experience there was great.He called to thank me for giving him the opportunity to help with getting a new car and also informed me that at anytime I had any questions he would be available to help me out. 10 years ago I went to Watertown Honda and had a bad experience so I bought my other hondas at other branches. I wanted a new car and since I didn't like the way I was treated at Sullivans Honda I decided to stop by the Watertown dealership and was surprised how things had changed and how nice it was to have someone actually care about my concerns.I am telling everyone what great service I got there and my brother who refferred me to the torrington branch who has purchased 9 cars from there will now be going to the Watertown branch and I gave him Paul Marino's name so he can get the same service as I got. Paul Burkman also stopped to talk to me and reassure me that he would also make sure I had a great experience at this branch. I bought a new car I love it and I am so thankful that there are still good salesmen out there.Great job to the team at Watertown Honda

Kara

Sep 13, 2013

My experience with Honda of Watertown on September 10, 2013 and September 12, 2013 were perfect! Steve was patient with me deciding which vehicle I wanted and making sure all my affordable options were being looked at as well as attentive to me personally while all the numbers were being figured out by Jim. They both made sure it was a very positive, comfortable experience for me and treated me wonderfully as if we all knew eachother so I didn't feel like just another sale. I'm glad I didn't choose to go anywhere else!

kbeharry8906

Sep 13, 2013

My experience with Honda of Watertown on September 10, 2013 and September 12, 2013 were perfect! Steve was patient with me deciding which vehicle I wanted and making sure all my affordable options were being looked at as well as attentive to me personally while all the numbers were being figured out by Jim. They both made sure it was a very positive, comfortable experience for me and treated me wonderfully as if we all knew eachother so I didn't feel like just another sale. I'm glad I didn't choose to go anywhere else!

plowhead2003

Sep 5, 2013

POSITIVE - Jerry Nechamkin & Chris in the Service DepartmentWe came in looking for two vehicles but Jerry focused on one person at a time, to ensure that we were both equally happy. The worst thing in the world is to feel pressured when looking to buy a vehicle. Jerry NEVER made us feel that way. There was an I OWE YOU issued to me for my vehicle and it wasn't done to the full extent of our expectations. The I OWE YOU stated, "repair", not "touch up". I expressed my displeasure and Jerry spoke to management and made the situation right. We ended up buying 2 vehicles from Jerry. When I came back for the second phase of the I OWE YOU, Chris in Service was awesome to work with. He was super accommodating and I would want to work with him again if given the choice.NEGATIVE - Chris HansenTell the magician to put away his bag of tricks. After making me wait 2 hours for completion of his paperwork (another Manager was out but not my problem), he kept me in his office pulling one thing out after another to show me. He had an old tire rim, a copy of his warranty on his personal vehicle, etc. I'm tired, I'm annoyed, and I'm totally inconvenienced. Say what you have to say and let me go home! He laid the guilt trip on pretty thick for not going with an Extended Warranty. It was so bad, that I had to call my husband twice to ensure I was making the right decisions. When pulling out the list for me to initial, that stated I was foregoing all the extra warranties, gap insurance, etc., he called it, "the told you so list". TACKY! Someone needs to tell him to calm down and ask less personal questions, and stick to business. Someone seriously needs to address the shortage of employees or training. After all was said and done, it took me 3 hours to pick up my car. NO ONE should have to go through that. Ridiculous.

ruby714

Sep 5, 2013

The salesman lied and the manager stuck up for him. The manager said the car was sold as is and yes it was but WITH UNDISCLOSED INFORMATION. A one key car turned into a two key car after it was registered I was handed two keys and told by the salesman the owner lost the keys. The manager told me the owner broke the key in the ignition - hence two keys. One for the driver door and one for the passenger door and trunk. The trunk opened ONLY WHEN IT WANTED TO. So I said I wanted the keys fixed. Instead of buying a kit to have the car have all one key I am now the disappointed owner of a THREE KEY CAR. The manager said "what is the difference between a two or three key car"?

Saulyp

Sep 1, 2013

I went through various car finder websites and almost all of them recommended this Honda dealership that was conveniently only a couple of miles away from me. I was quickly contacted by Jessicah via email and we scheduled an appointment. She then introduced me to Dan Vargas, who was able to work with me to get the car I wanted for the price I wanted. Both of their help was greatly appreciated.

stanley18

Aug 28, 2013

A very positive buying experience starting with my internet pricing request which was handled very professionally by Jessicah. The in dealership sales process was handled in a very low-keyed cutomer friendly approach by Dan Vargas who was able to establish a trusting relationship with my wife and myself. Dan handled all aspects of the buying process, including an unique trade-in challenge, on a professional basis keeping our interests at the forefront. I would highly recommend Dan Vargas.

lorger

Aug 25, 2013

Mr. Vargas was very professional and ultra-patient. He extended himself beyond what was required to make sure we got the car we wanted. I would work with him again.

scholzeric

Aug 25, 2013

Honda of Watertown provided me with a very friendly and educational experience while trading in my Honda Odyssey for a new civic. Phil Verini was very helpful in making my decision. He was very patient with all my questions and concerns. Very helpful with educating me on my decision and gave me the best price for my trade in. I would highly recommend Phil for his experience and professionalism and Honda of Watertown CT for their excellent service.

GregBeyer

Aug 21, 2013

Phil was exceptional in his responsiveness and service. We got the vehicle we wanted at a good price and Phil handled everything for us. Chris made the paperwork portion easy to understand.

stacyromano

Aug 16, 2013

From the first interaction with Jerry, I was pleasantly surprised at his level of helpfulness without being at all pushy. He went above and beyond throughout the process and I would definitely recommend others to work with him for their car buying needs. Really great service!

Durkadurka

Aug 12, 2013

Phil and everyone at Honda of Watertown were so very accommodating. No one was pushy and they made the car buying experience quite enjoyable. I will be sure to recommend Honda of Watertown to anyone I know that is looking for a new vehicle.

Army Dad

Aug 7, 2013

Dan went above and beyond for us today and as a result we left Watertown Honda with a brand new 2013 Honda Pilot and we love it! Dan made us feel very comfortable while we were waiting for all the dealer prep and the installation of running boards that they just happened to have in stock for us. It is because of Dan's excellent service and attention to every detail of our sale today that we will gladly recommend Watertown Honda as a dealership that "makes it happen". To be truthful, we were on the fence between a 2014 Ford Explorer (and have been Ford customers for 25 years) and the Honda Pilot (which we have been considering just recently). We had recently driven a 2014 Ford Explorer LTD rental, loaded, from Oklahoma to CT and were very comfortable with the idea of a Ford Explorer being our next vehicle and had been working with a Ford dealer in the area locating one to fit our needs and price. Today, on a whim, we thought we would give the Honda Pilot a look, truly expecting to come home and "sleep on it". I'm not sure any other salesperson could have gone to work as Dan did to bend over backwards to make this sale happen. We walked out of there today not only satisfied with the vehicle we purchased but that Dan is the kind of salesperson that will stand with us as new Honda owners. Wishing there was a #6 rating of "over and above"!

williamkyeske

Aug 6, 2013

Dan went above and beyond for us today and as a result we left Watertown Honda with a brand new 2013 Honda Pilot and we love it! Dan made us feel very comfortable while we were waiting for all the dealer prep and the installation of running boards that they just happened to have in stock for us. It is because of Dan's excellent service and attention to every detail of our sale today that we will gladly recommend Watertown Honda as a dealership that "makes it happen". To be truthful, we were on the fence between a 2014 Ford Explorer (and have been Ford customers for 25 years) and the Honda Pilot (which we have been considering just recently). We had recently driven a 2014 Ford Explorer LTD rental, loaded, from Oklahoma to CT and were very comfortable with the idea of a Ford Explorer being our next vehicle and had been working with a Ford dealer in the area locating one to fit our needs and price. Today, on a whim, we thought we would give the Honda Pilot a look, truly expecting to come home and "sleep on it". I'm not sure any other salesperson could have gone to work as Dan did to bend over backwards to make this sale happen. We walked out of there today not only satisfied with the vehicle we purchased but that Dan is the kind of salesperson that will stand with us as new Honda owners. Wishing there was a #6 rating of "over and above"!

M and P

Aug 4, 2013

Phil met us at the door and we went through two cars, the Civic and Accord. Went over both cars thoroughly and gave us a competitive price compared with Truecar and Consumers. We then left and checked out the Altima and Sonata. We thought the Altima was noisy and overpriced. We almost bought the Sonata since their price was a little less. We where concerned with Sonata's long time dependability since we put over 25k a year on our main car. Before we did this we went back to Watertown and test drove again. I told Phil my situation with almost buying the Sonata and he reworked some numbers to make it more appealing. We not only bought a new Accord, but picked up a used Accord too. The used Accord was price to sell! Very low stress environment at Watertown. Makes buying easy. Thanks Phil.

marstanctt

Aug 4, 2013

Phil met us at the door and we went through two cars, the Civic and Accord. Went over both cars thoroughly and gave us a competitive price compared with Truecar and Consumers. We then left and checked out the Altima and Sonata. We thought the Altima was noisy and overpriced. We almost bought the Sonata since their price was a little less. We where concerned with Sonata's long time dependability since we put over 25k a year on our main car. Before we did this we went back to Watertown and test drove again. I told Phil my situation with almost buying the Sonata and he reworked some numbers to make it more appealing. We not only bought a new Accord, but picked up a used Accord too. The used Accord was price to sell! Very low stress environment at Watertown. Makes buying easy.Thanks Phil.

jmcatee

Aug 2, 2013

This was the best car buying experience I have ever had. Danielle was quick to communicate with me after my initial email, and she paired us up with Jerry. Jerry is a great salesperson to work with. After visiting many dealerships in search of a car, this was the first one that I felt comfortable working with. They gave me a fair amount for my trade in, and I am happy with what I paid for my car. I will definitely return to them in the future.

mgustems12

Jul 31, 2013

Dan Vargas was very courteous and understood our needs ,and he gave us a good price on the crv we purchased .I would recommend this dealership and Dan Vargas to anyone

alghio

Jul 29, 2013

Customer service was great. Dan was very attentive to my needs and answered all my questions.Dan was very friendly. He made me feel very comfortable in a situation (Working with a sales person) that often can be stressful. Although I worked mostly with Dan, my overall perception was that all the sales people were very friendly.I have to rate my overall experience as great, although when we picked up the car we did have to wait around somewhat. No big deal.Price was good. After all when spending thousands of dollars I don't think any price is great.I can only hope that when I bring in my car for service, my overall experience will be great also.

kthrnferreira18

Jul 25, 2013

Great customer services provided by Daniel, he was friendly and understanding of our past experiences with car buying, would return to dealer just for him!

kenhart

Jul 24, 2013

Walking into Honda of Watertown and purchasing a car from Dan Vargas is one of the best decisions I have ever made. Buying a new car can be a little frightening especially for someone as frugal as myself. Right from the start Dan was pleasant, courteous and most importantly he was honest. On July 16th Dan and I reached an agreement on my new Civic si coupe. It was the exact color and amazingly the exact price that I had hoped for. When I returned the next day to pick up my car and sign the paperwork I saw that everything was just as I was promised. No tricks or extra fees added onto the price. Dan gave me his word that what we agreed to on Tuesday is what I would be getting on Wednesday. I'm so thankful to Honda of Watertown for providing me with a wonderful experience and a great new car!

reidd1987

Jul 24, 2013

Just bought a used 2012 used Honda CRV. I worked with Daniel Vargas and he was both professional and helpful. He worked with me to help me find the right car that fit my needs. I would definitely recommend him and this dealership.

rickcornish60

Jul 24, 2013

My experience with Honda of Watertown and specifically our Sales person, Daniel Vargas was outstanding. Daniel did not waste any of my time trying to upsell or provide me something that i was not interested in. He was very good about listening to what I was looking for from a car and price and gave us a couple of of options. My experience with other dealerships has been one of a constant back and forth between sales team members with no real value being added. I felt like Daniel was truly interested into getting me into a deal that i was comfortable with. The entire experience from working with Daniel to picking up the car was unbelievably easy and pain free.I would recommend Daniel and Honda of Watertown to my friends and family

KenH.

Jul 23, 2013

Walking into Honda of Watertown and purchasing a car from Dan Vargas is one of the best decisions I have ever made. Buying a new car can be a little frightening especially for someone as frugal as myself. Right from the start Dan was pleasant, courteous and most importantly he was honest. On July 16th Dan and I reached an agreement on my new Civic si coupe. It was the exact color and amazingly the exact price that I had hoped for. When I returned the next day to pick up my car and sign the paperwork I saw that everything was just as I was promised. No tricks or extra fees added onto the price. Dan gave me his word that what we agreed to on Tuesday is what I would be getting on Wednesday. I'm so thankful to Honda of Watertown and Dan Vargas for providing me with a wonderful experience and a great new car!

dwjaffin

Jul 18, 2013

Buying a car should be fun, and these guys make it fun. They have a great selection of vehicles, are very knowledgeable, and obviously care about cars. Our salesman was Dave Bonomo, who both my wife and I liked very much. I would not hesitate to buy another car from him and recommend him wholeheartedly.This is our second car from Honda of Watertown - we have also had a good experience with the service department.In short, if you're interested in a Honda and live in central/Western Connecticut, this is a terrific option.

billie487

Jul 15, 2013

I took my new car in for an oil change and to have a recall serviced. I got my car back with a damaged bumper. When I called to get it fixed I was told that it would be a week before they could have it in because they had to secure a loaner for me that was large enough for my family and they would call me back to confirm the details. I never received a confirmation call and when I called them on the day it was supposed to go back in I was told they were still working on it and I would hear back within a couple of hours. No call back. The next day I called someone higher up in the Lorensen auto group and he seemed to get things moving. I got a call back from Bryan that they were picking my car up to replace the bumper and they would bring me a loaner that day. Today I called them to check on the status of my car and I was told the bumper was repaired and would be returned to me today. I called the guy at Lorensen again and he called me back to tell me of the unethical way they planned to replace my bumper. I am currently pursuing the issue through Honda USA to get the bumper replaced properly and CT DMV consumer complaints for doing work without authorization.

Fewm

Jul 15, 2013

Took car in for a recall of drivers side airbag and SRS light. Cruise control no longer works.After multiple trips to this establishment and complaints SRS was fixed and Cruise Control will get fixed out of pocket at a reputable Honda dealership. Although not this one.

saistied customer

Jul 13, 2013

I told Phil Verini exactly the car that I wanted; just the basic CRV....no pressure on anything other than the model that I wanted; just a basic CRV; no add ons, etc....took a ride in a CRV, he explained all the features on the standard car and then went through the parking lot and checked out all the colors and then I decided on the CRV that I wanted......I wanted his best lowest price and I would not come back to haggle price if I went to another dealership.....I was satisfied with the price and called back and told him that I would be in on the following Tuesday to pick up the CRV that I wanted....it was ready when I arrived.....

nando33699

Jul 12, 2013

I was met courteously and promptly.....I mentioned that I was interested in a new CRV and wanted the best price that they would give me and that I was trading a 2003 CRV......I was not going to come back and hassle price if I went and checked out another dealership for a CRV.....I wanted the best price that they could give me with my trade-in and just one price......Phil gave me that price and I told him that I would make up my mind in a couple of days and would get back to him.....I gave no down payment......I called 2 days later and told them to get the CRV, that I was interested in, ready the following Tuesday. I returned, the car was ready, we closed the deal and I left quite satisfied. I did not go to another dealership. I was satisfied with the offer that Phil gave me.

ER188

Jul 9, 2013

I just purchased a used 2010 Honda Fit Sport from Honda of Watertown and could not be happier with the experience I had here. I was a bit intimidated starting the process of buying a car since a. this is the first time I have bought a car and was completely unfamiliar with the process and b. I am a young woman who was going about the process solo. I found the listing on Honda of Watertown's site after an INCREDIBLY negative experience at a different Honda dealership in Branford, CT (which I will save for a different review). The car was just what I was looking for so I sent them a message through their website asking if it was still available. Since I had been putting some feelers out for cars for a bit of time, I knew that submitting a form through their site would likely mean I would receive a barrage of spammy emails about any car BUT the one I was looking at. Instead, I promptly received a friendly response from their online sales manager, Danielle, letting me know that the car was still available and asked if I would like to come in for a test drive. I went in on a Saturday afternoon and was introduced to Jerry, the sales consultant I would be working with. After sitting down and discussing the basics (my price range, how long I've been looking for a car, if I was only interested in that one, etc), we were off on a test drive. Jerry was incredibly friendly and listened to everything I had to say. He was patient with all of my questions and helped me understand all of the details regarding financing, the warranty, etc. He definitely made me feel very much at ease and empowered to make such a large purchase. Totally laid back and low-pressure. More than that - all of the dealership staff (a finance manager whose name is escaping me at the moment, and a business manager Kenny Noori) I worked with during the process (which was incredibly quick and painless may I add) were equally as friendly and accommodating. While I hope I am not in the market for another car for a few years, I definitely recommend Honda of Watertown to anyone looking for a new car. Especially first time buyers. And while I have a feeling their whole staff is great, go to Jerry if you can! I really could not be happier with my experience or with my "new-to-me" car.

ER188

Jul 9, 2013

I just purchased a used 2010 Honda Fit Sport from Honda of Watertown and could not be happier with the experience I had here. I was a bit intimidated starting the process of buying a car since a. this is the first time I have bought a car and was completely unfamiliar with the process and b. I am a young woman who was going about the process solo. I found the listing on Honda of Watertown's site after an INCREDIBLY negative experience at a different Honda dealership in Branford, CT (which I will save for a different review). The car was just what I was looking for so I sent them a message through their website asking if it was still available. Since I had been putting some feelers out for cars for a bit of time, I knew that submitting a form through their site would likely mean I would receive a barrage of spammy emails about any car BUT the one I was looking at. Instead, I promptly received a friendly response from their online sales manager, Danielle, letting me know that the car was still available and asked if I would like to come in for a test drive. I went in on a Saturday afternoon and was introduced to Jerry, the sales consultant I would be working with. After sitting down and discussing the basics (my price range, how long I've been looking for a car, if I was only interested in that one, etc), we were off on a test drive. Jerry was incredibly friendly and listened to everything I had to say. He was patient with all of my questions and helped me understand all of the details regarding financing, the warranty, etc. He definitely made me feel very much at ease and empowered to make such a large purchase. Totally laid back and low-pressure. More than that - all of the dealership staff (a finance manager whose name is escaping me at the moment, and a business manager Kenny Noori) I worked with during the process (which was incredibly quick and painless may I add) were equally as friendly and accommodating. While I hope I am not in the market for another car for a few years, I definitely recommend Honda of Watertown to anyone looking for a new car. Especially first time buyers. And while I have a feeling their whole staff is great, go to Jerry if you can! I really could not be happier with my experience or with my "new-to-me" car.

jmgarcia1019

Jul 9, 2013

I recently purchased a Honda Civic and Jerry Nechamkin helped me out a lot in making the right decision and also made the experience quite pleasant and hassle-free. After my purchase he followed up to see how I was enjoying the car and I thought that was very thoughtful of him to do so. He offered great service and I would definitely recommend Jerry to anyone. I will continue to go to Jerry for future purchases. Thank you to Honda of Watertown!

Joyce & Gene Walsh

Jul 6, 2013

Longtime customers of Honda of Watertown, we have purchased several vehicles there. There is a reason that we keep going back. We have always received good value for the very reliable Honda automobiles. The staff people in the service area are courteous, competent and personable. There is a comfortable waiting area while your car is being serviced, or loaner cars are available. Yesterday we purchased a new 2013 Honda CR-V. We dealt with Sales Rep, DANIEL VARGAS, who did a great job for us. He was thorough, helpful and engaging. Business Manager, CHRIS HANSEN, likewise did a great job. We are two very pleased customers of Honda of Watertown !!!

JoyceandGene

Jul 6, 2013

Longtime customers of Honda of Watertown, we have purchased several vehicles there. There is a reason that we keep going back. We have always received good value for the very reliable Honda automobiles. The staff people in the service area are courteous, competent and personable. There is a comfortable waiting area while your car is being serviced, or loaner cars are available. Yesterday we purchased a new 2013 Honda CR-V. We dealt with Sales Rep, DANIEL VARGAS, who did a great job for us. He was thorough, helpful and engaging. Business Manager, CHRIS HANSEN, likewise did a great job. We are two very pleased customers of Honda of Watertown !!!

gjatkins

Jun 28, 2013

Phil was a very informative and helpful sales person. His attitude and sales approach motived us to purchase a new car. His follow through on delivery was just as helpful. He explained all of the features of the new car and demonstrated how they worked Thank you Phil

sheribolduc

Jun 28, 2013

Love Honda of Watertown and our salesman Phil Verini. He is awesome. Went above and beyond for us. Our whole family now has Hondas thanks to Phil. Got us into an awesome vehicle and worked with us to get us comfortable on the price. Thank you Phil. Highly recommend him and Honda of Watertown.

Michelle

Jun 27, 2013

Phil is really helpful and friendly. He has helped me, my father, my grandmother, and brother. My whole family and I would definitely do business with Honda of Watertown; especially with Phil. I gave them all 5s (Great) because I received nothing but the best service.

1986michelle

Jun 26, 2013

Phil is really helpful and friendly. He has helped me, my father, my grandmother, and brother. My whole family and I would definitely do business with Honda of Watertown; especially with Phil. I gave them all 5s (Great) because I received nothing but the best service.

Analferrer

Jun 19, 2013

it was excellent . would do again. Phil was great. the best experience, it was enjoy able. Honda is a good car. dealer was great. number 1.

pamn

Jun 12, 2013

Customer Service-Jerry was by far the best Honda salesperson we have ever done business with, (and there have been several during the past few yeats). He was informative, accommodating and most important-NOT overly aggressive! I would recommend Jerry to anyone, and can safely say that he was the most professional of all the Honda folks we dealt with during this trade-in transaction.I was a little disappointed with a couple of "maintenance" issues concerning the new car. The driver-side headlight seal must have failed and there was a lot of condensation in side the headlight. Jerry assured us that it would be fixed, but I'm suprised that no one in maintenance had picked up on the problem. The new part was ordered and I'm sure will arrive soon. Additionally, the oil level was down almost a quart which made us wonder how carefully the car had been checked when it was in-serviced. I would be interested to know what the in-service check list is for used vehicles!We are very happy with our Honda Crosstour, and plan to own Honda vehicles as long as we are able to drive! In addition to buying a great car, we were very happy with Jerry, our salesperson.

molly61

Jun 9, 2013

this was my first time negotiating the buying of a new car, Phil Verini made me feel very comfortable and was patient with the process, because of Phil I will recommend this dealership to all my friends and customers ,

GRAESQ

Jun 4, 2013

I have known Dave Bonomo for many years and purchased several cars from him. I first met Dave when he worked for a car dealership in the Middletown area. I live in Middletown and chose to purchase my Honda from Dave, although there are Honda dealerships closer than Honda of Watertown. Dave is knowledgeable, straightforward, professional and sensitive to the needs of the customer. He makes purchasing a new car a pleasurable experience. I will continue to work with Dave in the future and highly recommend him.

Avocado68

May 31, 2013

Bought Honda Accord Sport Manual via USAA car buying service over Internet. Dealt with Danielle Grasso who honored the price we discussed and did not give me any run around. I received an excellent price on a new car.I dealt with other dealers that would not negotiate or who did not disclose all of the extra charges beyond agreed the purchase price. George Duffy was sales person who went through the workings of the car with me. Very frank, very thorough and honest. This was the easiest and most enjoyable car purchase I have made. I have owned previous hondas (great cars) which I purchased elsewhere. I would recommend this dealer and these individuals to friends and family.

huntjj

May 28, 2013

I went in looking for a used Honda Accord and drove out a couple hours later with my new used car! Chris made it possible for us to be in the car the same day. I brought the car back for a couple items they promised to take care of: TPMS system, re-conditioned rims, and they detailed the outside. They provided me a loaner while mine was being taken care of. So far so good!

jramos109

May 21, 2013

Phil was polite & very professional. He made sure my car shopping experience was easy & convenient! He even followed up with a phone call to check on how I was enjoying my new 2013 Honda Civic. I would highly recommend this car dealership! I am a very satisfied customer! Thanks Honda of Watertown!

VINCENTDELIA

May 20, 2013

GREAT SALES EXPERT. WALKED IN AND OUT. HANDELED MY NEEDS WITHOUT EVEN COMING TO DEALERSHIP. GOT ME PAYMENT THAT I WANTED. NO HASSELS. IF YOU ARE LOOKING TO BUY A CAR, YOU NEED TO CONTACT DAVID.

SUWANEE

May 9, 2013

We have been doing business with Watertown Honda for about eight years and specfically with Phil Verini. We have owned approximately twenty Honda vehicles over the past thirty years.Recently we were in the market for a new Honda Odyssey and, as usual, it was a great experience conducting business with Phil. He is friendly, very knowledgeable, easy to work with and accomodating with a wonderful sense of humor. He has to be on his toes and able to keep up when dealing with my husband, Ken. Phil will know what I mean!All in all we have been very satisfied with Watertown Honda and the staff with special mention of Chris Hansen, Rick Bierce and Steve Knox for their professionalism and attention to our needs. Of course, we look forward to working with Phil again when it becomes time to purchase another vehicle. We highly recommend Phil Verini and Watertown Honda.Sincerely, Pat (& Ken) Nairne

RBunel

May 5, 2013

My husband and I began our car search never thinking that we would buy a car the same day. We had stopped at a few dealerships but weren't impressed with either the offerings or the salesman. When we stopped at Honda of Watertown we were greeted by a salesman who just wanted to be helpful. There was no "meet my quota" pushiness. We essentially knew what we were looking for and he was instrumental in helping us find the right car. He was knowledgeable about every car in inventory and took his time explaining the positives and negatives of each one we expressed interest in. Repeatedly he would say "I just want you to find a car that you will be happy with." We can't say enough about Steve's patience, integrity, and helpfulness. In fact, over the course of the afternoon, we had conversations with many of the salesmen who were equally knowledgeable and thoughtful. We were extremely satisfied with the service and left feeling like we had a very positive experience. We will now spread the word about Honda of Watertown and its wonderful staff

lfixx

Apr 24, 2013

My husband and I recently purchased a car from Phil at Watertown Honda. It was the most pleasant and stress free experience we have ever had. He worked within our budget, and there were no additional surprises at signing. He was courteous, flexible and helped us purchase a new car for less than we could have purchased a used one. Best car buying experience ever. Highly recommend Phil and this dealership.

ebosson

Apr 22, 2013

I leased my first new car from Honda of Watertown, and the dealer who helped me choose it was David Bonomo. It was a wonderful experience all around: David was helpful, knowledgeable, and fair from the start. He certainly did not "pressure me" into making any purchases, and helped to negotiate a great price for the vehicle. Throughout the buying experience, he was attentive and available. I had tons of questions as a first-time customer, and David answered them all clearly and concisely. After I signed the paperwork, he spent extra time to help me set up the car to my preferences and followed up a few days later to make sure I was enjoying it and didn't have any lingering questions. David was definitely the best part of buying from this dealership, though I would say the dealership as a whole was fair, friendly, and helpful. Highly recommended!

mnrosen

Apr 14, 2013

My second transaction with Phil and another easy one. Good pricing, got me out of my over-mileage lease and into the All-Wheel Drive car I wanted with no hassle. I have and will continue to recommend Phil and Honda of Watertown to friends.

Kasha1980

Apr 12, 2013

What a GREAT salesman Dave Yargeau is!!!We bought 2013 Honda CRV,they didnt have the color what I want in stock so they relocate exactly the model and color I want in just 2 days I had my beautiful car (Schaller salesperson said that will take a month...lol)Great service,honest and will recommend Dave Yargeau to anyone-very good,professional salesman!!!!Thank You Watertown Honda!!!!!!!

lsalsa

Apr 9, 2013

I have driven Honda's for a long time, so think I know the car well. Mr. Verini still took the time to show me my new Civic, making sure I knew all the fun stuff, but also all the great safety features. Felt confident that I would get all the benefits from driving my new car. Great experience

SmithK2013

Apr 5, 2013

It was a great experience working with Jim Ricciuti at Honda of Watertown. Within the past 5 months, my 2 sisters and I have purchased new Hondas from this dealership, and Jim was our salesperson. He listened attentively to our needs and wasn't pushy while discussing various vehicle options. He was thorough and knowledgeable of the product during the sales process, as well as post sale. Mike Canty was also professional and efficient during the financial transaction. The dealership itself presented well. It was well arranged and inviting and the personnel were professionally attired. This added to the process being more pleasant. I visited other dealerships prior to this one where the decorum of the facility and the staff were less than appealing and was a deterrent to pursuing business with them. I would recommend Honda of Watertown to friends and family; and Jim specifically.

lindacapp

Mar 31, 2013

Honda of Watertown is one of best dealerships in Connecticut. All their employees are very helpful and very courteous. My experience leasing my new car was very good. It is the first time that I am leasing a car and it was a great experience. Phil my salesman was very thorough and explained everything in detail. Thank you Honda of Watertown.

svaru

Mar 27, 2013

I went for service but I also spoke with Jim Ricciuti about possibly buying a new car because I won't buy anything but a Honda! I brought my civic in for an oil change. The service was outstanding. Matt (Service Advisor) was awesome! He answered all of my questions. The cashier, I'm sorry I don't know her name, was great too. I received an email from the Service Manager after to ask if they could do anything else for me as well. Pleasantly surprised by the outstanding customer service. Oh wait, I forgot to mention pretty much the best part... I left there with a bill for $14!! They checked a bunch of things and only came up with the fact that I could use a transmission fluid change. One of the only times I've ever been to ANY car place where they didn't try to tell me the car needs tons of work!!

EGom1823

Mar 24, 2013

Phil was very friendly to me and my family and made me feel real comfortable with my purchase will definitely recommend to everyone I knowThanks

bandana

Mar 15, 2013

Negotiations were fluent, no hassles, much more comfortable than my first visit to this dealer 10 years ago. I would, this time, recc0mend this dealer to friends etc.

heidewallace

Feb 2, 2013

I just bought my fourth Honda from this dealership - they are fantastic!! Congrats to Paul on promotion to sales manager! I worked with Paul when I bought my CRV last year, and he streamlined the leasing process for me - it was a breeze! Dave Bonomo worked with me this time to get my brand new Accord coupe. There is so much technology, but Dave is on top of it all and explained the basics to get me rolling on my new wheels! Most importantly, the staff at Honda of Watertown are ALWAYS available for follow-up Q & A, no matter what your question. I have been treated fairly with all of my purchases, and feel sure that I've been given the best deal possible. Thanks to you guys for making my car purchasing a stress-free experience!

Bovi

Jan 11, 2013

We recently purchased a new Civic for our son and as in the past, George Duffy made the experience pleasant and hassle-free. We will continue to deal with George for future purchases. Kathi Patrizi has always been willing to make our experience with the service department a satisfying and painless experience as well. Carlos Munez is our favorite service rep! Carlos always is patient with our questions and concerns. There is never a problem getting a loaner car if we need it and we appreciate this!Everyone from the guys who greet us, the service reps, mechanics, sales, sales manager and cashiers are true professionals!Jeff Bovi and Louisa Monti-Bovi

amy.m.ferrari

Jan 8, 2013

Both Rick and Philip made our car shopping experience both pleasurable, informative and easy. Not to mention that a certain level of humor was extremely soothing at a time where stress can easily be felt - honestly, who likes to shop for a new car? Philip took no care in the fact that the day we came to pick up our new car, it was snowing pretty heavily outside. Throughout the length of time it took to put the plates on and get our new car prepped, he continued to smile and be delightful all the while. Rick was also extremely accommodating and very upfront and honest throughout the entire process. Again, adding some humor to the situation to help make it "less painful."All the staff that we came in contact with and passed all greeted us and were just as welcoming. I would certainly recommend anyone to shop at Honda of Watertown based on our experience.

splowman

Nov 16, 2012

Working with Chris Hansen has been a pleasure. My husband and I just returned for our fourth vehicle from Honda and this is our second purchase with Chris. He goes above and beyond and was extremely helpful and knowledgeable about the vehicles on the lot. We are very happy with all the services we get at Honda of Watertown and will be returning again and again.

cmadams2

Nov 3, 2012

Our experiences with Phil and Mike at Honda of Watertown were above and beyond our expectations. From the moment we walked in the door, to the minute we drove out of the lot in our two new 2013 models, we were cared for and treated with the upmost respect. Phil was more than accommodating with answering our questions from in the showroom to out on the road during test drives. He was attentive, honest, and made us feel so comfortable. Mike assisted us with the financial paperwork and was efficient and helpful throughout the entire process. We experienced nothing but positive and exceptional customer service from Phil and Mike and many of the Honda of Watertown employees we spoke to during our visit. It's not every day that one can say they had an enjoyable afternoon at a car dealership; however, we can say that our time spent at Honda of Watertown was nothing but memorable and exciting. We are proud to be owners of vehicles from this dealership and would be happy to share further sentiments of how happy we were with our experience.

zenst8

Oct 30, 2012

Jim is great to work with. Friendly, low-key and has a good sense of humor. We went in for a look and a test drive and brought the car home that night.

pabate121

Oct 22, 2012

Chris was personable, knowlegable and fun to work with. Buying a car can be stressful but Chris and Steve made it an enjoyable experience. Chase is fantastic - he worked with us on financing and was more than willing to run scenarios until we found the best fit.

drunyon37

Oct 16, 2012

I gave this rating because Honda of Watertown has given me the best service , Ive been to other dealerships and have not recieved the customer service Honda has given me. The first lease I had was 2-11-11 and I was very happy with the car. I brought my 2011 honda civic for an oil change 10-12-2011 after I left I recieved a nice email from Phil Verini saying sorry that he miised me to say hi and asked if I would like to come in to see if I would like to lease another Honda. I came back the next day Phil was great he listened to what I wanted and was sincere not pushy . It was nice to that the General Mgr Rick Bierce came over and said hello and remembered me fro the lastpurchase and thanked me for coming back. Chase Dziloski aslo was a big help. I love my new 2012 honda civic and will make sure to tell my friends and family .

Bren2468

Oct 9, 2012

DANIELLE'S INTERNET PRICE WAS THE BEST OF THE FIVE DEALERSHIPS I CONTACTED. FOLLOW UP WAS FRIENDLY AND RESPECTFUL. JIM HANDLED ALL THE PAPER WORK WITH EASE AND WAS ABLE TO WALK OUT OF DEALERSHIP WITH A NEW CAR SAME DAY.RECOMMENDING THIS DEALERSHIP TO ALL MY FRIENDS.

Luellan

Oct 4, 2012

NEVER EVER NEVER GO TO THIS DEARLERSHIP. I BOUGHT A 2008 HONDA ACCORD 5 SPEED ON MAY 12TH. THIRTEEN DAYS LATER THE CLUTCH BLEW OUT AND THEY WOULD NOT REPLACE IT. I UNDERSTAND THE WEARABLE ITEM RULE BUT I DID NOT BLOW A CLUTCH IN THIRTEEN DAYS. I PAID 21,276.00 FOR THE CAR (CASH) AND THE FRIENDLEY HONDA DEALER WOULD NOT THROW IN A CLUTCH THIRTEEN DAYS LATER BECAUSE OF THE WEARABLE ITEMS RULE. I HAD TO BORROW MONEY TO GET MY NEW CAR FIXED AND GOT RIPED OFF AGAIN. NEVERTHELESS, I DECIDED TO GET THE CAR FIXED RIGHT AND TOOK IT BACK TO HONDA 3 MONTHS LATER AND BECAUSE I FILED A COMPLAINT WITH THE DEPARTMENT OF MOTOR VEHICLE, FRIENDLY HONDA TOLD ME TO COME AND GET MY DISABLED VEHICLE OUT OF THEIR SERVICE AREA BECAUSE THEY WERE NOT GOING TO FIX MY CAR. NOW I'M GOING TO SMAILL CLAIMS COURT WITH THIS DEALERSHIP TO RECOVER SOME OF MY OUT-OF-POCKET EXPENSES. DON'T SPEND A DIME WITH THIS DEALERSHIP.

Civic09Brianna

Sep 27, 2012

Chris was very helpful in assessing my needs and budget for buying a used car for my growing family. I ended up with a great used 2009 Civic at a good price. The certified warranty impressed me and was a huge factor in my decision. Chris followed through on his promises to meet my expectations for repainting certain areas of the car as he promised during our sales interaction. After having the car for a month, it runs great and the whole team at Watertown Honda including the manager Jim has been really resourceful, courteous and friendly in answering all my questions. They are a reliable used sales group that sticks to their promises and values their customers overall satisfaction. I highly reccomendations Chris and the whole Honda of Watertown team.

edie.dasilva

Sep 21, 2012

Jorge Carrera and Chris Hansen where both very friendly and helpful. It was a pleasure to have met them. I would recommend Honda of Watertown to family and friends.

siena224

Sep 18, 2012

Would I recommend this dealership - No. My previous post should have had no.Pressured and untruthfulness is this dealership motto. I wanted to test drive the Honda Civic and wanted to know what type of deal I could get. I was told that I was receiving a discount because I know an employeed. The discount was less than whatI was offered at another dealership. I was told that the 0.9% percent financing would end on Sept. 4. Definitely not true since I still hear the 0.9% financing on the radio. I wanted to come back but was pressured into buying and taking the car on the same day. Not happy with the whole experience. I was not given the option of getting the VIN number etched on the windows. This was tagged on and saw it after a closer look at the contract. The finance person did not even go line by line with the contract as I've experienced with other dealships. I stopped by a week later to speak with Mr. Verini but he was busy, I left a voicemail message which is yet to be returned. I know I should have just walked out and not closed the deal. What bothers me is the untruthfulness of the supped deal I was getting and the low finance rate ending on Sept. 4. I would not recommend this dealership to anyone. Worse experience ever - this is my fourth new car from different automakers and this has been the worse experience ever. It has turned me off of purchasing another Honda in the future.

Kathryn26

Sep 12, 2012

The experience was wonderful! Phil treated us like family! He made us feel welcome and did not string us along. We highly recommend Phil Verini to make your experience as wonderful as ours!

jemava00

Sep 2, 2012

Jim approached us right away and was very helpful in showing us different cars. After our first visit, he continued to check in with us, offering to help us make a decision regarding purchasing a new car. Very professional and friendly. I would highly recommend this sales consultant as well as this dealership.

Horeamma

Aug 31, 2012

Went driving around, not sure what kind of car I wanted to replace a lease with. Stopped in Honda of Watertown to peruse the used car lot after going to another dealer. Saw the used CRV, I could not believe the prices on them. Chris Hansen came out, introduced himself, let us take one for a test drive. My wife and I were sold after that. Chris was able to get me out of my lease and into a 2008 CRV with all the bells and whistles at a reasonable price. I could not be pleased more. I think this was one of the only times after buying a car (used or new) that I didn't feel like I was taken advantage of. Thank you Chris! I will pass the word around about Honda of Watertown.

katiemarie22

Aug 26, 2012

This was my first experience purchasing a car from a dealership, so I was a little nervous and hesistant. I was greated promptly by Chris, and given all of the friendly and helpful advice I could've asked for. Unlike the stereotypical used car salesmen, Chris wasnt pushy, sketchy, or gimicky. I loved the friendly atmosphere of the dealership and I immediately felt at home with everyone. When things with financing didnt go exactly as planned, Chris and the team were more than happy to accomodate, and assist me in making an even better choice then originally planned. My father who helped me through the whole process was extremely impressed with the sincerity and knowledge of the staff at Honda of Watertown. Myself and my father would proudly recommend the dealship, and especially the sales expertise of Chris to anyone looking to purchase a new or used car. Thanks again guys!

jtobintracy

Aug 13, 2012

This was the best experience I have ever had purchasing a new vehicle. Chris Hansen is friendly, conscientious and courteous. He's an asset to the dealership.

kbardinelli

Aug 13, 2012

Phil was simply wonderful to work with in every aspect of the five hour long process of obtaining a new car. He even gave us lunch (Chinese food!!) and dessert (chocolate mousse cake and carrot cake!!) which was very much needed and appreciated. My husband and I would highly recommend Phil and Honda of Watertown.

Lf1973

Aug 10, 2012

I have to say this is Honda of Watertown is The Best Honda dealership by far in the state of Connecticut. I leased a Honda pilot back in 2008 with Executive Honda in Wallingford ct as it was convenient and close to home. Back in 2008 I felt the service was okay at Executive however they didn't do anything out of the ordinary in my opinion to make my first lease experience memorable. At the end of the lease I decided to look at leasing a new Honda pilot and I returned back to Executive Honda again for my new car. initially was working Tavia with Internet sales. She was awesome! It was the finance department that made me look either into another make vehicle to lease or look at another Honda dealship. Just to be clear here it was the personality of one of the finance gentleman in that area. I can not remember his name however I do recall his behavioral actions while I was sitting outside looking at him throwing his hands up in the air and waving them around while he was talking with Tavia after he inspected my vehicle. He appeared to be very cocky,unfriendly and short in his responses when I asked him about the return. It was as if he was doing me a favor by returning the vehicle and getting me into another one. It also appeared as if he may of Ben arguing with Tavia about it. When I questioned Tavia on it she responded professionally and said that the refinancing had changed a bit due to having 500 miles more than what they thought I had. It didn't make sense as I had given her the exact mileage when the original prices were worked up. I left the dealership questioning what had just happened and after seeing the finance department I was disappointed. Even more so when I didn't get a callback from them on my return. I then started shopping again but my heart was with Honda. I have an 11 year old and safety is key. I did my research and I know as far as reliability and safety Honda is within my budget and rated highly for both. I then turned to Honda of Watetown and I will say I was a bit frightened until I talked with Phil Verini. I said nothing about my experience with the previous Honda dealship. I explained my dilemma to him with my return as well my desire to sell a vehicle I recently acquired due to a divorce. Phil asked me a few questions and then asked me to come in. What really took me by surprise is he took my word for everything he asked and didn't make me jump through any hoops that were not necessary. He asked me specially what I wanted and he got the deal done. His explanations and follow through on this deal were flawless. Both he and Mike Canty were very sincere and genuinely kind from beginning to end. What makes this a very memorable experience for me is that I was dealing with a very difficult personal and emotional situation at the time and I just needed to secure a vehicle and move on to other things I needed to get it done. I would highly recommend this dealership to anyone and will be stopping back in to share my exceptional customer experience with the owner. Kudos to Jon lorensen and his staff.

Jessica Belair

Jul 28, 2012

I was financing a certified used Honda CRV from Danbury Honda. I was unhappy with the size after my family kept growing. I wanted to look into trading my CRV for the Honda Pilot. I wasn't looking for anything fancy, but a truck I would feel safe in. My CRV is an amazing truck and I'venever felt safer driving on my own than I did with my CRV. That means the Honda brand was staying with me. I truly only went in for a test drive, because I was unsure with our budget we would be able to afford a new truck...used or otherwise. Right away Phil came over to ask us if we needed help: He was not pushy or obnoxiously overbearing and made an impression right away. Phil built his rapport with us without making us feel obligated. He also immediately put us behind the wheel of a 2012 Honda Pilot. He gave recommendations, but didn't push for the higher end car. I loved this truck. The ride was smooth, the truck was large but not too large for me to handle, and the ecofuel option makes for a wonderful and surprising plus.Newly married buying a new car is a joint decision. My husband and I were afforded the privacy to make our decision and not feel pressured. My two children were with us in selecting the car and while they are very quiet and well behaved Phil made it a point to include them in everything. This made a large impact on my children. The wait in purchasing a new car has never been fun, but Phil was fast and efficient. He also helped us trick our kids as we had told them we could not afford the car. That made the experience that much better. He even took a picture of their faces when we told him the truth. Priceless family memories and of the whole experience that meant the most to me. Chase: What can I say about Chase?? The man is truly a funny man. When financing anything it always feels like a chore or puts undue stress on a person. Chase did not make it feel that way. I, personally, have a lower end credit score... not on the bottom but kind of in the middle. He did not look down on me or make me feel for one second he could not help me. Chase was very personable... not the robot that sits behind the desk. I also liked that the financing portion was done at the end of our trip here. It made me feel a lot more secure with my decision to purchase from this dealership... What I mean is that they didn't make me feel that my credit score was the only way I would get a new truck. I wanted that truck and they made sure it was feasible for me to have it with little to no stress for me or my husband.I also met a man names James. He was one of the service managers at the certified used car lot adjacent to the new car lot. He made it a point of coming over to us to explain that he would be looking over the CRV to ensure that I would be happy with the trade amount. The trade amount was more than reasonable and while he took away my old baby I felt that at least she was going to be taken care of. ** I did not see his name or picture listed, but he was a very nice man.**Overall best experience I have had buying a new car. I left with the truck I wanted, at a rate that I could afford, and everyone was happy. A-1 in the service especially considering they closed the doors at 6 and were still personable at 7:30. Great experience and when my least is up I will be coming back to Watertown Honda.

ppollock

Jul 10, 2012

I had an excellent experience with Phil Verini and Honda of Watertown. He was very professional, competent, personable and patient in taking the time to answer my questions and to fully explain everything. I also was impressed with Mike Canty who took the time to explain everything in detail so that I was fully aware of the many options available. As a result of this experience I would highly recommended Honda of Watertown

Wtbyfats

Jul 6, 2012

The dealer first was not honest about the 2.9 percent financing. Then they told me it would be 5.9. Also they lost the title to the car they sold me. Lastly they put the incorrect vin number on my insurance causing me to get a bill for 1400 dollars.

finnmacool

Jul 2, 2012

This is the third time we have dealt with Phil Verini and Mike Canty for 2 leases in the past and a purchase - all new vehicles. We cannot begin to say how wonderful the experience has been each and every time. The professionalism and patience they exhibited was remarkable. Phil Verini took the time to answer any and all questions. From the inception of walking in the door to the completion of the purchases has been nothing but a wonderful experience. Mike Canty explains everything in detail to us in reference to financing and gives up opportunities for various financing options. He explains everything so we can make an informed decision of our financing options. When the time comes for another purchase, we will be certain to be back to see Phil Verini and Mike Canty! Thanks for a wonderful experience and we love our vehicles!

2002Odyssey

Jun 19, 2012

I made an appointment to have my Safety Restraint System checked in March. It was determined that it was under warranty and that the driver's seatbelt buckle was the problem. They did not have the part and it would have to be ordered. It is now June, and I have not been notified that the part is available. However, I have been contacted several times to have MORE service done to the vehicle. They are after money and not concerned about customer safety.

lenkosjr

Jun 17, 2012

I usually do not like sales consultants at car dealerships. I think Chris was honest and down to earth and he changed my views about car salesmen!!!! We bought a car and had fun doing it.

tzrs3167

Jun 5, 2012

I went there knowing what I wanted, what I wanted to pay and Mike and Phil make it very easy and comfortable for me. I even had my daughter there and we were there quite a while, she in only nine. The staff made it very comfortable and enjoyable for her. Phil explained everything to me, Didn't rush me and answered every question I had. I would definatly refer my friends and family to the Watertown dealership. Great experience and great car.

brankhan

May 3, 2012

Very easy to work with with lots of info behind what they say. Made car buying a good experiance. Thanks again, and will recommend to any person I know.

Gagnonh1

Apr 28, 2012

I have always gone to Honda of Watertown for service on my civic and have always had very friendly service. Everyone is always willing to answer any question you may have and you are always greeted with a smile. Since I've always liked there service department I decided to look for CRVs there. Jim was very friendly got me right into one to test drive it. He answered all my questions and if he didn't know he made sure to ask someone that did know. I would definitly recommend you go there for your next car purchase.

icecreem2

Apr 21, 2012

Jim was very professional in dealing with us. Everything was above board - no talking one thing and then presenting another. There were no surprises. we met with Jim in the morning and drove home in our new ride that afternoon. It was a pleasant experience.

thundergoose

Apr 1, 2012

We visited Honda of Watertown to test drive the CRV. Right off the bat, Jim was extremely accommodating and got us right into the one we liked. He answered a lot of our questions before we even had to ask and he did a great job of selling a car that, quite frankly, can sell itself. This was, hands down, the easiest automobile decision we've ever made and we feel that Jim is largely responsible for that. Thanks for a great experience and we look forward to our eventual second Honda from Watertown.

pat6Fr

Mar 27, 2012

This was our third visit to Honda of Watertown,and each time for a new Honda Pilot. And because of the sales consultants there, there will be a 4th. I would especially like to commend this visit's consultant, Philip Verini. He is very personable, competent, and definitely dedicated to "customer satisfaction". He spends the time with you to make sure you are comfortable with the new car and therefore, when you get into the car to drive home you ARE comfortable with the car and everything involved in the sale. I would highly recommend him and the dealership to friends looking for a car.

MarlynaLovesYuu

Mar 26, 2012

I Rated This Dealer All 5s Because The Prices Were Excellent And The Sales Consultants Were Very Friendly And HelpFul! Especially Chris;idk what i would have Done With Out Him ! Hes One Of The Best Sales Consultants Ever And Really Made My Experiance At Honda Special. I Would Deffinatly Recomend Honda To Anyone And Evryone : ) We Really Wasnt Sure What We Wanted To Buy, But Chris Sat There And Listened And Helped Alot ! Out Of ANY Dealer i Would Go Back To Honda Of Watertown :)-* HiqhFivee Chris! *- :D

kelqg9559

Mar 11, 2012

Chris was helpful and informative during my experience in shopping for a used car. I wasn't ready to buy right off the bat because I wanted to educate myself before I jumped right in. He listened to what I was looking for and kept an eye on his inventory. When he felt a car that matched my requirements turned up he called me. I test drove the car and became interested in that option. We briefly discussed what the next step would be and I returned the next day with my father because I was uncomfortable proceeding on my own. With the confidence of having an experienced buyer with me I was ready to proceed. We sat down with Chase from the financial department who was also very helpful. We went over all the options and final pricing and I ended up buying this particular vehicle and am happy with my purchase.

weibsen

Mar 8, 2012

I had an excellent experience with Phil and Honda of Watertown! I purchased a Honda CRV new in 2009 from them, and the car has been excellent and service has been excellent. Phil contacted me recently to find out if I was interested in trading in my used CRV for the newest model. He worked it out so it made sense for me to do this and met all my needs, and was great to work with -- very easygoing, no pressure, just worked to be sure the deal met my goals. He spent alot of time after the sale reviewing how the car worked, no rush, making sure I was comfortable. He even filled the gas tank! Michael in the finance group also did a great job, was very clear, friendly, no rushing, very helpful through the process. I can't say enough about how positive my experience was!

ronv171

Mar 6, 2012

This delearship is fantastic. They go above and beyond. My wife traded in her Pilot for a 2012 Ridgeline. This is the third vehicle in the last 3 years we have purchased from them. Rick was great he got my wife what she wanted in the truck, and Mike did a great job with the financing. The service dept here is top notch. Thanks for a great experience guys. Keep up the great work. We will keep coming back for years to come.

milfordCT

Feb 7, 2012

After visiting several dealerships, Michael Joy and Honda of Watertown were a breath of fresh air. My wife and I never felt pressured or rushed and even with a tight budget, Michael found several options and highlighted the various differences of each. While every other dealership made it seem like we were a transaction and being "sold", Michael took the time to develop a relationship and made us feel comfortable with the entire process. We are really glad we made the 45 minute drive to Watertown and would happily purchase another vehicle from Michael if the opportunity arises.

jtopper

Jan 24, 2012

Chris was informative and helpful during the sales process. I would recommend Honda of Watertown to relatives and friends for purchasing a new or used vehicle.

boisv

Jan 4, 2012

Buying a car from Honda of Watertown was an easy, relaxing experience. Michael Joy was professional, courteous, and down to earth. I literally spent the entire afternoon in their lobby while I made my decision and nitpicked every little thing about the car. I must have been there for five or six hours, yet I never felt rushed or pressured to buy. I really had not planned on making a purchase that day, and they were very understanding of that. I got a great car at a great price. Since my purchase, they have followed up several times to make sure I'm happy with it. Most importantly, when speaking with them since, they really remember me, not just the sale. They remembered what we talked about and what my concerns where, and they were sure to ask about them. I would definitely go back to Honda of Watertown. I've recommended them several times.

unicorn44

Dec 23, 2011

Very happy with Michael Joy who helped my daughter and myself pick out a used Honda. We wound up with the one we liked initially for a fair price. Michael was very personable and made the buying experience a breeze.

tmoynahan

Nov 4, 2011

The transaction involved in leasing my Honda Crossover was thoroughly pleasant. Each member of the Honda staff/team with whom I came into contact was helpful and courteous. Special and honorable mention goes to Phil V His attention to detail was painstaking , he was patient and knowledgeable and did everything humanly possible to consummate the sale in a way that satisfied my every concern and answered every question I posed. He is a terrific salesman and a credit to Honda of Watertown, just a great all around guy, who makes you believe he is generally interested in your well being, what is best for you. I hasten to add he was quite persistent when I was wavering ,but, even in that regard, he struck just the right balance. A couple of days in and I very happy with my lease.Tim Moynahan

jdamura

Oct 29, 2011

Fast ,honest and to the point ,definitely workable.Phil will go the extra mile. Too bad his sales manager did not do the same-I spent 4 hours there without any acknowledgement on his part.

jstyblo

Sep 28, 2011

Another great job by Carlos!!! He excels at proactively keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of labor, thereby reducing my cost. For instance, while performing a routine break replacement they discovered that the left rear wheel bearing had to be replaced. If I authorized the repair, the labor costs would be greatly reduced because they were already working on that section of the car. Plus there would not be a separate diagnostic fee since they discovered the problem in the course of making a repair. Naturally, I authorized the bearing repair and Im delighted with all the work and service. In fact, I usually play books-on-tape while driving to work, but today I just wanted to listen to my car run. I truly feel like a strategic partner / client in the care of my car with Carlos, not just a customer.

ronv171

Aug 23, 2011

Great to deal with, was in new car same day. Service Dept. is top notch. Salesman and Sales manager understood my needs and met them exactly.

T.ZACCHIO

Jul 13, 2011

I HAVE GIVEN THE ABOVE RATING FOR HONDA OF WATERTOWN BECAUSE I HAVE BEEN WITH THEMFOR YEARS. I HAVE BOUGHT 3 CARS FROM THEM, SERVICES THEM ALL AT HONDA OF WATERTOWN AND ALSO WHEN IT WAS J THOMAS HONDA OF WATERTOWN.I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THE DEALERSHIP, PEOPLE I WORKED WITHESPECIALLY THOSE LISTED ABOVE. I HAVE SENT FRIENDS AND RELATIVES THERE AND WILLCONTINUE TO DO SO. THANK YOU.

Cpdupont

Jul 3, 2011

Phil Verini was very informative, accommodating and friendly. He found the exact car I wanted. All questions and concerns were answered in a professional manner.

ngk1

Jun 30, 2011

We recently bought a new Honda from this dealership. First of all we are completely happy with the car! The experience with the staff in this dealer: not soo much.First, Please do your homework before setting foot on this dealer lot. Second, be aware that there are other Honda dealers in CT that as of a couple weeks ago have lower conveyance fees than Honda of Watertown. Third, staff at this dealer plays good cop/bad cop. They will use the Friend card on you to make you feel guilty, but then have no shame in sneaking hidden costs into the contract thats up to you to find & then force them to rip it up & re-write.Is it possible to buy a good car here? Yes. But you will have to be on guard & fight tooth and nail to get the best deal in the area from them! If you relax for just a moment = they will pounce on you! (it is a business after all).So please, do your self the favor & shop around first, be a smart shopper. If you choose this dealer, you need to be prepared to fight for a fair price. If this isnt too important for you = then you will be just fine.

robert2660

Jun 29, 2011

Philip did an excellent job quickly locating a car that met our needs. He also worked as a valuable intermediary as various problems arose. Without him we would have left and purchased a car elsewhere. This was our 6th purchase at this dealership (4 new & 2 used) and the most difficult.There seemed to be a reluctance to accept a pre-approved loan from Bank of America. We used Bank of America because Honda of Watertown was listed as a "qualified dealership" under their program. I presented the pre-approval letter form Bank of America, which detailed dealer instructions and was told that I would have to get a check from BOA. After about 20 minutes, the finance department (or manager) figured out how to submit this to BOA for payment. We then scheduled the car for pick up the next day with a reminder to bring the balance of the money and the license plates (transfer).When I arrived the next day at my scheduled time, I was kept waiting for approximately 20 minutes before finally seeing the finance manager (not sure of the title, but he did all of the paperwork). I was told that they would not accept a personal check. Come on. 5 previous purchases, all on personal checks, 3 for full payment and one check drawn on a Maryland bank (my father-in-law's gift to us). We have been at the same address and bank for the last 24 years. Another 20 minutes passed before the check was finally accepted.At this point, Philip is giving us a tour of the car, manuals, meeting with Dave Elwell while the title is being produced. Just as Philip is handing me the keys, a booming voice (the finance-paperwork guy) from across the showroom shouts, "Don't release the car!"! I felt like a criminal. It seems that the car was a lease buyout and it would take a week or two to get the title issued. Shouldn't someone have known this before the car was offered to me for sale? Was it really necessary to shout across the entire showroom?Once again, Philip saved the day and had Dealer plates put on the car so that I could finally drive it home. Philip has been extraordinary throughout the process.I answered that "Price" was only good. I anticipated negotiating to a lower price but fully understand the effects of the earthquake in Japan on supply and demand. The price was fair.Honda of Watertown remains high on my list for their excellent maintenance department and having dealt with Dave Elwell for many years. Repairs are not cheap, but you can always leave with the confidence that they have been done correctly. Please view my comments as constructive criticism designed to keep Honda of Watertown as a premier dealership.

jstyblo

Jun 16, 2011

Carlos is a consummate professional with the highest level of integrity. In fact, I specifically ask for Carlos every time I have my cars serviced. Furthermore, I schedule my visits around his availability. The reason is simple: Carlos has Integrity.Integrity is a primary element of automotive service professionalism and its hallmark. Without integrity, the profession loses the trust of those it serves. A lack of trust ultimately threatens the profession's ability to add business value and delight customers. In other words, a lack or perceived lack of integrity can have a devastating effect on the automotive service profession, and its client relationships. Without a doubt, I enthusiastically recommend Carlos.

jdinoto

Apr 24, 2011

Always a friendly cooperative experience dealing with the service dept. I get that it is their job to offer add'l work. Usually I will consider some of it. Half the time I consider the services unnecessary or superfluous but I never get a real hard sell so I appreciate that. Believe me, if they pressed real hard, I'd walk. Everyone is positive and friendly. I really appreciate the rides to work - Les is a good guy.

yonew1

Apr 20, 2011

Overall, I had a great experience at Honda of Watertown. My salesman, Rick, was informative and down to earth. There were no hard sell tactics just upfront, honest discussions. It was very clear to me that they wanted my business. I was so pleased with the experience that my mother has also purchased a car through this dealership. I have read some of the other posts, and I recommend that people do their homework and go into the process educated. It will empower you as a consumer. Thanks Honda of Watertown-I will continue to recommend you guys!

gfeller

Apr 12, 2011

The last time I purchased a new car it was from Honda of Watertown and I'm still driving that same 1999 Honda Odyssey w/ 164,000 miles. This was a very smooth experience and hassle free. They added the extras and had them ready at the agreed upon time. I would recommend this dealership.GF

GreenDoc

Mar 1, 2011

I brought in my car for diagnostics. It cost 103 dollars and they gave me a very vauge list of repairs. I was looking for a breakdown between parts and labor that it didn't include. They jumped to the most expensive solutions for repair. Some of it wasn't needed. Then I brought my car to another honda dealership that diagnosed the car correctly. I had the repairs done there for less than a third and haven't had any problems since.

myhondalx

May 18, 2010

Just had an oil change yesterday.. They are awesome, I told them to take their time. They had it done in an hour, plus they hand washed my car. WOW!! I couldn't belive it. My car looked like I just had bought it. That's how shiny it was. They always do a great job. Their getting better and better every day. Plus I know my car is in good hands. Thanks Honda Of Watertown. :) Customer

myhondalx

May 15, 2010

Honda of Watertown, is by far the most nice dealership I've been too. It is very clean,doesn't stink like Brass City. The employees at Honda Of Watertown already know my name. They greet you in such a family friendly way. Art my mechanic is the best their is. He does an excellent job on my car, he is the only one that works on my car for the past 7 years. If you want to wait for you car they have an awesome waiting room, or you can go home, they'll pick you up when your car is ready. How do you like that!! Nice!! They also give you a ride home too. My fav.. awesome service.For service.. Ask for Art, that's the guy!!

myhondalx

May 14, 2010

Let me 1st start with..I've been going to Honda of Watertown for almost 6 years. The service is wonderful. The Mechanic Art is very very skilled. And is super friendly. The service is always fast. They always meet my expectations. I reccomend Art always. He is great at his job.I Never had a problem. That's why I keep going back. Honda of Watertown is my favorite place to buy or service my car. Service is outstanding!!!

cerelis

Apr 22, 2010

I recently purchased a Mini Cooper S from Honda of Watertown. My salesperson Rick, explicitly told me that they put new tires on the car. When I got it inspected, the mechanic told me that these tires were completely shot. Now i'm waiting for Rick and his manager to do the right thing and replace the tires. Now I wonder what else Rick lied about. Do yourself a favor, don't shop here. Don't buy from any place that has the Jon Lorensen name on it. You'll not get anything remotely close to their motto "We take integrity in our business dealings very seriously".

briana0824

Apr 8, 2010

Honda of Watertown was the first car dealership I had went to. After the experience I would never ever step one foot through the doors, nor would I recommend anyone to go there. I was looking at a Honda Civic. I picked out the car I wanted, (which ended up being a 2010 Honda civic coupe ex). After signing the deal and getting a price that was told to be 233 a month I agreed to purchase the vehicle. They told me that I was all set my credit was great and that I got the car. Everything was signed and thy told me that I could take the car that day. Nate told me he was sending it back to get cleaned and ready for me to take it. After twenty minutes he told me the car was all set. He gave me the keys and the books. Then told me I just had to go in Drew room to sign the final papers. When I arrived in the room Drew told me that I have to pay an extra hundred dollars a month to get the car. I was confused of why they told me this after they gave me the car. They told me they assumed I was a tear one by my appearance but I ended up tear three. They were then rude to me and were just trying to push off a deal after they messed up but were not willing to negotiate. I would not ever go to Honda of Watertown. They are rude and disrespectful. The also DO NOT put the customer first!