Huntersville Ford reviews

deegee1

Aug 13, 2016

The $1000 Price Match Guarantee is a farce. This is the first time I've been mistreated by Ford after 18years of Ford ownership (my entire adult life).The managers of both the sales and finance areas did some grimy things to us. Last week we test drove an F150 before negotiating the finance of a truck that was "located at our sister store in Asheville". We left with some numbers to consider. We compared to a truck with the exact same features at Capital Ford, and requested a quote from them. A week later, a sales rep from Huntersville called us and told us to bring the quote in, because Huntersville has a $1000 Price Match Guarantee - they'll match or beat any offer from any competing dealership or give you $1000. We returned to Huntersville Ford and showed the quote to a sales rep. After several back-and-forths between our table in the show room and the sales managers office, the rep told us that they could not get us a better price, because the truck that they had started the deal on in Huntersville was actually the same truck parked at Capital. It shared the same VIN. A minor misrepresentation that I don't hold against them.The sales rep said that they couldn't beat that price, and if they did "it would cost the dealership about $2500 to do that". He then brought us a printed copy of the $1000 guarantee with the last sentence in the disclaimer highlighted. [Disclaimer* Dealer must have a chance to match the price, price comparisons must be done in person at the dealership. Must be exact year, make, model, options, and rebates, on in stock vehicles. Customer must present signed buyers order from competing dealership.]Here's where the farce comes in. The buyers order is a sales contract. It is binding once it's signed. When we returned today with our signed buyers order, the managers told us that because we had purchased the vehicle (by signing the buyers order), that they did not have a chance to negotiate a better price for us. It didn't matter that they had failed to offer us a better price yesterday, because we didn't have a signed buyers order yesterday, just an email quote from the sales manager at Capital Ford. If we had presented a signed buyers order without completing the sale, which is completely impossible, they might have offered us a lower price. When this oxymoron was pointed out to him, he said that he wasn't familiar with Capital Ford's buyers order. When I followed up by asking if I could compare it to Huntersville's document, he said he didn't know where to find one, asked me to leave, and threatened to call the police. We persisted. I told him that I would be writing terrible reviews, and he threatened to sue me for libel, then called the police. We left peacefully when the police arrived and explained to us that any further action would need to be legal, and that we would be arrested for trespassing if we stayed or returned within the next year. We did all of the things they told us to do, and rather than admit that they couldn't offer the best deal in town, they had the cops come in and run us off.

Sue

Aug 4, 2016

Continuous, excellent service, friendly, knowledgeable staff.I continue to recommend Huntersville Ford to friends for servicing of their vehicles as well as the purchase of a new or used vehicles.

RodneyG

Aug 3, 2016

I have alway been pleased with the experience of the service technicians at Huntersville Ford. I have been having my cars serviced here for three years, and I no reason to go anywhere else.

Brian E

Aug 2, 2016

This was an incredibly easy transaction. I had seen a particular Ford Fusion at a desirable price on their website on Saturday but was pressed on time. I made a quick visit to the dealership and was told that car had been sold but there were others that they could work with. After my sales person Barry Brueckner found one of those cars and helped me to preview the features I had to run. I called Barry on Monday and said if there was still a Fusion available at that price point I would be there shortly. I made him aware of an issue I had of negative equity in my trade-in. He was confident we would work through it, I stopped in took a test drive and had my car appraised. Within a few moments I had purchase options in front of me regarding regarding rebates and financing options. After coming to the best purchase option Barry got me to Chris in financing who was incredibly easy to work with in meeting my needs and the process was much quicker than anticipated. Once done there Daniel gave me an overview of the technology features and connected my phone and recommendations for getting the most from the features. Then I was on my way pleased with the process and my purchase.

mitchell cm22

Aug 2, 2016

Troy Reuther was very professional and informed me of all the things that needed to be repaired on my vehicle. He explained the reason for the repairs that he recommended.

Hondagirl

Jul 31, 2016

Megan was awesome; sent me pics and kept me informed. Carlos was an awesome sales rep as well. Traveled 3 hours; VIP service. Great Dealer!

Rocco123

Jul 30, 2016

As always the folks at the dealership are great! The employees are knowledgeable, the service department is excellent and I always feel confident that they have my best interest in mind!

Jacob

Jul 29, 2016

Carlos, Josh,and Daniel were wonderful!!!!! Just as nice as could be. . Explained everything to us!!!! And Kim in finance was awesome! !!!!!!

Ashley1983

Jul 28, 2016

I had. The best experience buying my car here got in and out and went back to work with a new ride!! Huntersville Ford is the place to buy!!

Mace123456

Jul 24, 2016

I took my 2014 charger which I am leasing and not many more months to go to this dealer to lease a 2016 f150 ford. That being said I had already found what I wanted on line due I live an hour and a half away. I went in and meet a nice salesman who helped me and I explained what I wanted and the payment I wanted to be at so the sale was going to be simple and quick. So when they brought back the payment I was going to be making it was about 150 more then my budget. So I did some figureing and asked if they could take about $90 less on the payment so salesman went and got his general manager who was a complete xxx and too make a long story short let me leave his fancy lot with no vehicle purchase. They treated me like I was not good enough to even be on their lot. That being said they lost a sale over $90 less on my payment a month.

LindaPope10153

Jul 22, 2016

Everytime I walk in the door, I'm treated like I'm the ONLY customer! They find out what I need and immediately start the work! Troy in the "Quick Lane" is amazing! I came in for an oil change and informed him of another issue that I was having with my Escape and he quickly explained what was going on and that it's normal and nothing needs to be done. It's so nice to have him and his expertise at Huntersville Ford! Because of him, Jon and Rob, I'll NEVER go anywhere else for cars or service! You'll never find another dealership like Huntersville Ford!! The best of the best!!

John S

Jul 16, 2016

5 stars earned due to exceeding all my expectations. Hassle free appointment scheduling, attention to detail, and great attitudes. Cliff Broderick, Service Advisor, is exceptional as an advocate for the customer. Smart, nice, articulate about technical matters, and 100% reliable! If he makes you a promise, you can count on him making it happen.I live in a town that has another Ford dealership but their service department is still stuck in the 1970's. Although it's inconvenient for me to do business with Huntersville Ford because of heavy I77 traffic, I'll continue to spend my money with you guys as long as you have employees of Cliff's caliber.Count me as a loyal fan!

papacito02

Jul 13, 2016

On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw me walking around looking vehicle on the showroom floor and asked if I needed some help. I told him I was just stretching my legs. We started a conversation and talked until my car was ready. This is how friendly the staff is. All the way to young lady that checked me out. Love Huntersville Ford!!

Jkr79

Jul 3, 2016

All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed.

SolidTruck250

Jun 22, 2016

I purchased my truck from Hunterville Ford new. Recently took the vehicle in for service, paid $700.00 for repairs. Within 30 miles same problem returned. Returned, paid another $800.00 plus for more parts, 2/3 of the invoice was labor. Now 250 miles later same problem again. Concerns: (1) no follow up by ownership to confirm satisfaction with services. (2) I'm evidently paying for Huntersville Fords technician's training. Initially figured I'd take it to the specialist, was wrong. This approach to business is substandard. Not impressed and still have the original problem. Bummer boys..BS has ended..

jplkn

Jun 19, 2016

Ed and Alisha were fantastic. They made the buying process easy. Great product knowledge that helped me select the right vehicle. Will definitely trade with them in the future.

Earl Dove

Jun 18, 2016

Service Dept. does a great job of taking care of the needs of your car. Experienced personnal and Great People skills. Price is also great too!!!

John

Jun 14, 2016

This was an easy stress-free experience where the staff genuinely worked to make it an enjoyable experience. The salesman Todd was very knowledgeable and I've spoke to him several times since purchasing the vehicle. They made the paperwork painless. I will definitely come back for service and when I need to purchase another vehicle.

kaitlyn8

Jun 14, 2016

Was taken care of professionally from start to finish. Have taken my car to Huntersville Ford since the day I bought it and have continuously exceptional service.

Beverly Terry

Jun 3, 2016

I continue to be extremely pleased with the service at Huntersville Ford. This is the fourth Ford product that I have had serviced there and definitely will not be the last.Rob in Quick Lane and Lucas, the service manager, are wonderful to deal with every time I take my car in for service. Thanks Rob and Lucas for the "Terryfic" way you treat me and my Ford Edge.Regards,Beverly Terry

Gary58

May 31, 2016

My 2013 F150 has had recurring Throttle Body failures. I took my vehicle to this dealer for diagnosis and repair. They indicated that they could not replicate the failure (even though it happened twice on the way to the dealership) and because I had not purchased the vehicle from them, they did not have the 'history of the vehicle'. They would not repair based on just the service code. I picked up the vehicle and it failed, again, within 5 miles of the dealership.I called Ford and was told that the full service history of the vehicle was online and that any dealer can see it. It is apparent that they base their level of service on where you purchased the vehicle. According to Ford, that is against their policy. Perhaps a silver lining..... As it turns out, I am in the market for a new F250 and have removed this dealership from consideration based on this experience. I hope this is helpful to others considering this dealership.

Jim S

May 27, 2016

On this particular day I had to bring both cars we own into the dealership. Not because of problems with the vehicles, but because Someone in my family lost an entire set of car keys. I went in to have keys made for both vehicles , a 2005 Ford Escape with 180k mileage and a 2011 Ford Fusion with approx 80k. Also had and an oil change on both vehicles. The Service Manager and John Philips were fantastic. On my newer vehicle John Phillips advised there were two minor recalls and they could do the work the same day. I was in and out of the dealership in a short timeframe. The Service Technician Chris was very helpful and gave me some easy fixes to reprograming my fobs. Great work Huntersville Ford. I will be buying my next vehicle from Huntersville Ford.

DIRTYBOAT

May 26, 2016

I CONTACTED HUNTERSVILLE ON TUESDAY MORNING 5/23/16 ABOUT A 2012 FORD F350 THAT WAS ON THERE LOT. THEY ONLY HAD TWO PICS ON THE WEBSITE SO I ASKED FOR MORE PICS. AFTER WAITING TWO HOURS TO GET THE PICS I DECIDED THAT I WOULD LIKE TO MOVE FORWARD ON BUYING THE TRUCK. I CONTACTED MEGAN HAPTON AND SHE SAID THAT SHE WOULD HAVE THE MANAGER JERAMIE MATHENEY CONTACT ME. AROUND LUNCH TIME THAT DAY I DID GET A CALL FROM HIM BUT I WAS UNABLE TO TAKE HIS CALL. ONCE I GOT BACK IN THE OFFICE I CALLED HIM BACK SEVARAL TIME AND LEFT VOICEMAIL AND STILL TO THIS DAY HAVE NOT HEARD A WORD BACK FROM HIM.. (SOME MANAGER THAT HE IS) LET ME ADD THAT I DID TALK TO MEGAN LATE TUESDAY EVENING AND SHE SAID THAT SHE WOULD HAVE HIM CALL ME BEFORE THEY CLOSED. SO NOW WEDNESDAY MORING NOR MEGAN OR JERAMIE HAD CALLED ME BACK. I REACED OUT TO SHANE MCMAHAN AND HE TOLD ME THAT HE WOULD GET ME THE BOTTOM DOLLER AND GET BACK TO ME. AROUND LUNCH TIME HE DID CONTACT ME WITH THE PRICE OF THE TRUCK AND I TOLD HIM TO SEND ME A BUYERS ORDER. AFTER WAITING ALL AFTERNOON I RECIVIED IT AND TOLD HIM THAT I WOULD BE THERE TODAY WHICH IS 5/26/16 TO GET THE TRUCK. MEGAN WAS EVEN A PART OF THAT CONCVERSATION AND SHE ASKED FOR A DEPOSIT AND I TOLD HER THAT I WOULD GIVE HER A CREDIT CARD BUT THEN SHE SAID THAT IT WAS NOT NEEDED. SO THIS MORNING 5/26/16 I GOT UP WENT TO MY BANK AND GOT A CHECK TO GO GET THE TRUCK. I WAS ABOUT TO HEAD UP TO THE DEALERSHIP BUT I WENT AHEAD AND CALLED SHANE SINCE HE WAS THE ONLY ONE THAT WOULD ANSWER HIS PHONE TO LET HIM KNOW THAT I WAS ON THE WAY UP TO GET THE TRUCK. AT THIS POIT HE TOLD ME THAT THE TRUCK WAS SOLD LAST NIGHT AND THERE WAS NOTHING THAT HE COULD DO ABOUT IT. NOW I AM REALLY PISSED BECAUSE AFTER THE FACT THAT I HAD A BUYERS ORDER ON THE TRUCK AND GO THROUGH THE TROUBLE TO GET A CHECK THEY SAY THAT FIRST COME FIRST SERVE. I TRIED TO CALL BOTH JERAMIE AND MEGAN BUT I GUESS THAT ONE SALE TO THEM IS NOT THAT IMPORTANT. SOME COWARDS THEY ARE......................................

Randy Hughes

May 25, 2016

Bought a new F150 and the sales team was great to work with. Very knowledgable and low pressure with the sales process. went out of their way to make sure the experience was positive. they also followed up afterwards to see how I liked the truck and if i had any questions about it's operation.

Kristin

May 23, 2016

We recently purchased a Ford Edge from Huntersville Ford. We had a great experience. The sales department was very helpful and pleasant to work with.

amy2016

May 22, 2016

I recently took my new 2016 Ford Explorer for my first oil. It was so convenient, great price and quick. I will definitely continue to take my car back for future service.

Yang

May 22, 2016

First time bring my car for a oil chang, very quick services and help me fix my SYNC problem too, wash my car after the oil change.

jennifer

May 20, 2016

We have consistently had excellent service from Huntersville Ford, from the service department and the sales department. Their associates are always very helpful and friendly.

Reecegardner

May 19, 2016

I recently took my F-150 in for service and the attention I received was beyond excellent. They not only took care of the service I needed but took care of recall items at the same time. And they finished way ahead of the estimated time. I couldn't be happier!

bhintzen

May 18, 2016

I have been using this dealership since I purchased my 2000 F150 from them. They have always been upfront about my needs for keeping this truck running in top shape, never telling me I needed repairs that did not exist. Their staff is professional, and courteous. I have recommended this dealership to others and it will be the first place I will go when its time to replace this truck.

Dwrhyne

May 18, 2016

Excellent customer service and knowledgeable Technicians!!!! I never worry about my vehicle because I know Todd will make sure I get what I need and what is best ti keep my Fusion in tip top shape. Best Dealership around. THAK YOU!!!!

Robert Georger

May 11, 2016

I stopped in for an oil change and filter change. The Service Rep was very professional. The service was completed in the time frame quoted. The Service Rep went over the review of my vehicle and gave me an update on tires, brakes, etc. I was very pleased that he took the extra time to give me that information.

JD1976

May 7, 2016

I'm like clockwork to get my service done. This is my second truck I've purchased from this dealership and they know me by name. Rob Yazembiak the Quick Lane Manager runs a smooth operation and I'm grateful that he takes the time to make each customer feel welcomed and that your in good hands. That's why I keep coming back!

mark1951

May 7, 2016

I've had vehicles serviced at Huntersville Ford for 9 1/2 years. I've been happy with my experience and recommend the dealership. Just purchased a new vehicle there - also a good experience.

Fluffy110

May 6, 2016

This is the worst dealer I have ever dealt with. I traded in a pickup for a mustang last year. The car was sold as a certified pre-owned vehicle, which is WAS NOT, as it had an open Takata Airbag Safety Recall on it. They did not disclose the information, and presented the vehicle as meeting the CPO standards, despite knowing about and covering up the recall for a month prior to my purchasing the vehicle. Additionally, when I went to pick up the car, it was scratched, smelled like the inside of an ashtray, and not in the condition presented. They told me that they would fix it to my liking since the paperwork was already done. The car was fixed (substandard). I had the vehicle for a month before discovering that there was a major recall (airbag) on the vehicle that was not corrected or disclosed.When I called the GM and told him the vehicle was unsafe to drive and that they needed to fix this, as they sold the car by deception, he told me I could trade it in (for a huge loss) or deal with it. I ended up having to hire an attorney and file suit against the dealership.Almost a year later, they still will not correct the situation and I've had to pay for a vehicle unsafe to drive sitting in my driveway, as they have dragged out the lawsuit as far as they can. They have no accountability, No Ethics, No Morals, and are happy to screw over anybody they can. I wouldn't recommend this dealer to my worst enemy. The best thing for the Charlotte area would be for this place to go out of business.

conrad50

May 4, 2016

the wait time is great and what needs to be done in the future . would by another car from this dealership and refer a friend to you

Beverly

Apr 30, 2016

I have had my new Escape a little more than a year and the customer service in the Fast Lane has been excellent. Glad I bought a Ford!

Cindy demers

Apr 21, 2016

The people here are so nice. They make every effort to have your experience be a positive one. They offered me a rental car at no charge .

Billy Hatton

Apr 20, 2016

This is the only place I take my car to get service. The staff greets you with such respect. Appreciate the recommendation for service. The ford advantage what a excellent reward program. Keep up the great wrk and excellent customer service

Tommyboy611

Apr 12, 2016

I've used Huntersville Ford for many years now. They have excellent Customer service. Friendly and knowledgeable staff. Always leave there satisfied with my dealer/customer experience.

Leo Garcia

Apr 4, 2016

awesome experience buying my new F-150 - Carlos Garcia and his boss made this very easy - i now have a great truck at an awesome price and i received a great price on my trade - thank you Carlos

JeffNof

Apr 3, 2016

Huntersville Ford listened to what I wanted and didn't push a car that was out of my budget. I went to another dealership 1 week prior and it was a very bad experience.

Kathleen Miller

Apr 1, 2016

Overall great customer service. In 4 years have only been disappointed once and that was rectified very quickly. Treated well and remembered by name as soon as I walk in the door

tthree

Mar 24, 2016

We've never purchased a vehicle here, not do we have a Ford. However, we use their Service all the time, and have NEVER been disappointed. Their Quick Lane is a great, efficient, and cost effective. No longer do we have to drop our car off, or wait for 2 hours for a simple service job. Whether brakes, oil change, or light replacement, this group is the best. We will continue to do business with them!

Cindy demers

Mar 23, 2016

Everyone was very professional and efficient ! I am new to the area, so I am happy to find such a reliable place for service. I would highly recommend this dealership !!

klaire4u

Mar 23, 2016

It never fails that when i go 2 get an oil change i am out in 45 m or less, love it. I always feel they are truly working hard 4 their cudtomet. Klaire thompdon

B. Terryfic

Mar 22, 2016

Another great experience at Huntersville Ford's Service Dept. Thanks Lucas and Rob and the technician who installed my new seat belt. See you soon for my next oil change.

Harleynoname

Mar 20, 2016

This dealership has the best and most friendly service department I have ever had the pleasure to experience. The employee that helped me was Lucas Bassinger. He was fantastic. I dropped by to see when I could get an oil change and tire rotation, and they took me right away. They topped off all my fluids, checked the brakes, and even washed my truck. I purchased my 2015 F150 Truck here, and that was the easiest, no pressure purchase I ever made. Everyone is super friendly and efficient. Huntersville Ford will have my business without hesitation.

Phibe

Mar 19, 2016

brought my 2013 mustang (purchased there new) for a state inspection and "works" oil change service. I was throughly satisfied with the professional and friendly staff, immaculate facility and prompt servicing of my vehicle.

Discrimination at its best

Mar 18, 2016

The amount of discrimination and disrespect my husband and myself received from this dealership today was unreal. It was all because of how much we make. I have never been so humiliated in my life. The things they asked for to prove our income was unreal. This was after we produced bank statements showing direct deposit amounts and income tax statements. I am so highly disappointed and disgusted with the staff that I came encounter with. Yes I will complain until I receive a formal apology.

Casandra O'Neal

Mar 18, 2016

The amount of disrespect and discrimination that my husband I just received at this dealership from Kim DiBacco is unreal. Even after producing documents to prove our income she still asked for additional proof of income. Proof that was prying and non of her business.

FdExplorer

Mar 14, 2016

Huntersville Ford always does a fantastic job! I purchased my 2013 Explorer from them and it was the best car buying experience ever. I have all service and oil changes done there and it is always a great experience. They are great at explaining everything they do and what you do and don't need. I can't recommend them enough!!

ibutler1

Mar 8, 2016

Carlos Garcia and his team were able to get us in the vehicle we wanted at a price we were comfortable with. I couldn't be happier. I love my new car! Thanks Huntersville Ford.

DaveR

Mar 5, 2016

Staff was very supportive and personable. Made the experience painless and enjoyable. Will use this dealership in my future purchases. They were straight to the point and met my expectations.

Canuck Phil

Mar 2, 2016

Quick service and attentive to my needs. Thank you Timmy for making my service flow smoothly. Many thanks also to Carlos whom I purchase through who always takes time to say hello and ask how things are whenever I visit te dealership. A friendly place with a lot of great people. I have been a Ford customer for nearly 30years and will remain due to how well I am treated.

Happy customer

Mar 1, 2016

Always pleasant and thorough. The customer service reps always tell you up front his long the wait will be. When work needs done they are patient and thorough with answering questions.

Chris Colcer

Feb 17, 2016

I have not owned a Ford product for 25 years, but I fell in love with the Explorer Sport. My salesman, Barry, was incredibly helpful and had all the patience in the world to show me every detail of the Explorer. I walked out of there with this beautiful dark gray (magnetic) Explorer with a black interior. It has all the bells and whistles. The vehicle is great, but the service I received was even better than I imagined. I would highly recommend Huntersville Ford -- and Barry!

waltini

Feb 15, 2016

I am always treated well when I visit this dealership to get service. I dont know much about cars so it is nice to know the service department and their techs do not seem to take advantange of my lack of car knowledge when I come in to get a problem resolved or even a simple oil change completed. They handle themselves in a very professional manner and are always attentive to my needs. Thanks again Huntersville Ford as I will always remain a faithful customer!

radicalrick

Feb 8, 2016

Top notch, everybody from the begining to the end, Carlos Garcia is one of the Very best salesperson I have ever dealt with, he goes way above and beyond the call of duty.

SFrank81

Feb 2, 2016

Just bought a 2015 Expedition from James Hawkins at Huntersville Ford. Superb service!! A1 all the way. Recommending him and the Ford dealership to all my neighbors!!

Cavalier

Feb 1, 2016

We just purchased a 2016 Explorer. Our initial visit to the showroom was to simply look at the Explorer. Eric Perryman listened carefully to what we wanted and found what proved to be the "perfect vehicle." We stepped up our timetable on our purchase. When we returned to finalize a deal, William Hall picked up where Eric had left off and gave us excellent service as did the technical expert who was quite patient in showing me the various bells and whistles of the Explorer. An initial service call to get "Resistol" treatment was handled efficiently. We anticipate continued excellence in the service that we will get from Huntersville Ford. Thank you.Thomas Armstrong

DG3

Jan 16, 2016

In my third purchase from Huntersville Ford and with Barry Brueckner as the salesman he and the Blue Oval Team once again delivered exceptional customer service to go along with a outstanding product. Having dealt with Huntersville Ford for new vehicle purchases as well as for the service and maintenance of those vehicles the entire staff are professional and very accommodating.We highly recommend Huntersville Ford and Barry and Thomas.

dogwood8

Jan 9, 2016

Over the years I have purchased 5 different ford models; all at different Ford dealerships. The purchase of my 2016 Ford Fusion on 1/4/2016 from Huntersville Ford was by far the very best experience! I was treated fairly and with respect; all my questions were answered; and I was helped in every way possible - even having my trade emptied of my personal belongings and then transferred to my new purchase. Three very knowledgeable and kind gentlemen from the sales staff helped me through this process: Carlos Garcia (you will never find a better sales person than Carlos!); Randy the Finance Manager who explained every little detail and Daniel who could not have been more patient with me in teaching Sync, etc. And my new Ford drives like a dream!

Shelby08

Dec 2, 2015

Fantastic job done by all.Tim in Quick Lane very helpful and professional.Zach the tech throw as my tech.Great group of people.I recommend them completely

jtmullis

Nov 25, 2015

Been coming there for many years and every time I walk in the write-up service area I am greeted with a smile and a very positive attitude that make me enjoy the start of my day. All employees are friendly and courteous. Carlos ( a salesman ) find me and makes sure that I being handled as I should be. There is not a thing I can sat negative about the dealership. Have enjoyed my dealings with the company for so many year and have bought more vehicles than I can count. Come by and see the teams, you will not be disappointed, I'm sure of that. Thank you, James M.

Canuck Phil

Nov 24, 2015

Friendly greet upon arrival an honest time estimate due to holiday traffic which ended up being spot on. A great crew in all areas of this dealership. I have purchased 2 new vehicles from Huntersville Ford and plan to continue to bring my business there. Highly recommend if you are looking for "personal" service and "friendships".

princess

Nov 9, 2015

Huntersville ford is awesome. They provided excellent costumer service and went above and beyond to make sure I was happy with my purches. Thank you

slf0560

Nov 8, 2015

I had an amazing experience at Huntersville Ford. Carlos was the best salesman I have ever dealt with when buying a car. He went out of his way to make my experience as easy as possible. He took so much time with me. To be very honest, I was only planning to go in and look at their inventory and come back with my husband. This was actually the first car I bought all by myself and there was absolutely no stress.

Hi

Nov 6, 2015

Huntersvill Ford always has great service! They are professional and stand behind their work! They are very friendly and attentive! I always take my vehicles to them for service.

Jim Rhyne

Nov 6, 2015

From the time I arrived until left .everyone at the dealership was courteous and helpful. It is a pleasure doing business with such an organized and professional dealership.

Vicky8

Nov 2, 2015

Thomas Gigliotti lied to us. He was suppose to sell us a 2015 F150 extended cab demo with a bed liner but when we received it- it didn't the bedliner in it like he promised and the bed had alot of scratches like it had been used for hauling! We have made several calls to him and he does not return any calls! Thomas if you want a good review then you need to made good on your handshake cause I believe a handshake is your word and you did say we had your WORD! My husband said he will know next time to make sure he see vehicle before he buys!!!

dmmarkell

Oct 27, 2015

This was our 2nd experience with Huntersville Ford and we are very pleased!! They did their best to make our experience an easy, quick visit. We are extremely pleased with everyone at Huntersville Ford and we plan to continue taking our business there. We both also share our perfect Huntersville Ford Experiences with everyone we know.

Happy Customers!

Oct 27, 2015

We can't say enough wonderful things about the dealership and the people that work in the Huntersville NC location! This is the third, yes third vehicle we have purchased from them. Why? Not only do we like the product but we really enjoy the professionalism and kindness we were shown. There is plenty of dealerships that we could have gone to in our area but we chose to come back to this location each time because of what we have experienced. They not only are helpful but they were always making sure that we were happy, satisfied and content with our purchase.HUNTERSVILLE FORD YOU ROCK!

explorer girl

Oct 26, 2015

We received excellent information and service. We felt very comfortable during the entire process. We were not "pushed" to make a decision. We had time to review the options, to drive the vehicle and to make final informative decisions. We would definitely recommend the dealership to others. Barry Brueckner has also made several follow-up calls since the purchase. we had a great experience with him

Dogs1960

Oct 22, 2015

I found the Explorer I wanted on Monday, Did the paper work long distance (I work in NYC). I felt that my needs were being taken care of. I landed that Friday in CLT at 6PM went to Huntersville Ford from the airport and was meet by Carlos walked us through the new vehicle in and out. Drove our new ride home. Easiest vehcile I ever purchased.MFR

tired of unfair business practices

Oct 14, 2015

One Customer dont matter was the words of Jeremy, Manager HUNTERSVILLE FORD. Need a car, dont go to HUNTERSVILLE FORD. Run away from that place of business. My Ford Focus with many transmission recalls was towed there after it died again after they put in a clutch. The courtesy Van Driver suggested that I check for another car with a very nice, female, less intimidating sales Representative that he recommended, while I was there. I met with Francina Santamaria. At first, she seemed friendly, very understanding and willing to help me explore the possibility of getting a new car at 1% rate that day. Unexpectingly, I began to experience the worse feeling of constant manipulation in car buying tactics wielded at me in my life by Francina S, esp. when she started pushing me into another Ford Focus with the same motor problem. I drove it and the motor scrubbed all the way. I called my daughter and she informed me that Ford had not changed the motor in 2015s. She began to pressure me and coerce me every time she came back after talking to someone which was a very degrading sales strategy. She went back and forth getting a better deal which turned into harassment. She was being told what to tell me next to get me in that car. According to all those recalls on my car, serious motor problems could occur without even any warning which was unsafe and made me feel very vulnerable. She continued pressuring me with those facts hard and I was coerced into giving her a signed check for $1500 to hold for bumper to bumper insurance. After, she got my check manipulation and coercion got worse. Then, I noticed she had been lying and deceiving me to get the check because I had not yet bought a car. I talked to Josh, Manager, he said he was not going to make me take that Ford Focus with the hard sounding motor, but she didnt give me back my check. I was getting ready to leave, I had been manipulated from 9 am til 4 pm from being pressured and now within the last hour before closing she stated she had a good used car deal that would get me out of the Focus with the recalls that was marked down and I wouldnt be under water, when I asked her the question. She lied about that price and took my $1500 and put as a down payment. She refused to show me the whole car fax, which later was found to have a recall. I was shocked and in disbelief over all the manipulation tactics. I went back to Josh because he had seemed fair before. He said Jeremy was in charge of used cars. I took the papers to Jeremy, Manager to get an understanding about what was really going on, he told me, one customer dont matter. In other words, he doesnt care what happens to, in essence, which is clearly an insult, hateful and potentially criminal. STAY AWAY FROM Huntersville Ford. They will lie, steal and cheat to sell a car and put you through xxxx.

Bev323

Oct 7, 2015

Will was AWESOME!!!!! He patiently guided us through the car buying process!!! He was friendly and answered all of our questions!!! He deserves a raise! Enough said!

Tony_Fraley

Oct 5, 2015

I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The last time it was supossed to be fixed. It wasn't. This morning I dropped my truck off to have the oil changed and front breaks replaced. I talked to a service provider. He told me that it is normal for my F-150 to do that. ( oddly enough it took 2 visits at over 4 hours to repair it the first two times). I have rented hundreds of cars and never driven one that jerks every time you take off or stop. He explained the drive shaft is the the issue. I told him my warranty was expired and asked if he would consider repairing it again under warranty since it was the forth time. He agreed to pack it with grease. He said that would last 15 or 20 thousand miles. I rented a car so i didn't have to wait. I picked it up after i was told everything was completed. Drove away with the same jerk. Called back and there was no record of it. The guy didn't even add it to my ticket to be serviced. I asked him twice. Even asked him to repeate it to me before i left.

I think you know who we are.

Oct 4, 2015

If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Virginia to look at a Dodge Ram truck they had for sale. Lets just say I should have listened to my uncle's advice when he told me to avoid this place!!! My uncle got a new F150 from here a couple of years ago and is completely unsatisfied with the customer service they have provided him, not to mention he lives in Huntersville, NC!!! The truck was spotless I will say, other then the slit in the driver leather seat that no one informed my husband or I about and it's pretty hard to see that in pictures. After test driving the truck we decided to sit down and make an offer. My husband CLEARLY stated MULTIPLE times our budget, and we did agree with a price via email with one of their internet sales consultants. It's a little weird how every time the car salesman we were working with would talk to us about price, he would have to go check with the "finance" office only to come back with a offer much MUCH more then what we agreed on. My husband filled out paperwork in the finance office and was told by the woman it would be in our ballpark of price. ONLY TO GET A PHONE CALL MONDAY afternoon stating our offer didn't go through with a bank because we were "out of network" and we would have to pay an absolute OUTRAGEOUS price monthly through "Ford Credit" for a 2009 Dodge Ram!!! What's really funny about this situation is the whole time we were at the dealership they kept trying to get us to add on the "Ford Warranty" after my husband had to tell them 4 times that we didn't want it, we saw it on our bill as being charged. Well when my husband got home from work Monday night he decided to look at the yellow paper we received back on the day we filed the deal. Turns out the gave us the truck for $400 MORE then the price we had settled on. My husband had to take off work the following day, Tuesday, to take the Dodge Ram 3 hours away back to this joke of a "Dealer". The funny part about this whole situation is this past week after taking the truck back to this horrific place, my husband and I decided to go to 3 banks in Virginia where we are members at, including BB&T, Member One Credit Union, and First CItizens. We found out that YES we could have gotten a loan through them and were NEVER "out of the network" like Huntersville Ford stated and we could have gotten the loan for the amount of months we wanted as well. This dealership just didn't work hard enough to sell us the truck is basically what it boils down to. This place is SUCH a joke. I could go on and on about my husband and I's experience here. All I have left to say is AVOID this dealership at all costs!!! They try to nickel and dime anyone who walks into the door. WE WILL NOT BE RETURNING EVER in the future and my uncle is telling everyone he knows in Huntersville, NC about the experience we had and about his horrible experience!!! AVOID, AVOID, AVOID!!!!!!!

kln224

Oct 4, 2015

If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Virginia to look at a Dodge Ram truck they had for sale. Lets just say I should have listened to my uncle's advice when he told me to avoid this place!!! My uncle got a new F150 from here a couple of years ago and is completely unsatisfied with the customer service they have provided him, not to mention he lives in Huntersville, NC!!! The truck was spotless I will say, other then the slit in the driver leather seat that no one informed my husband or I about and it's pretty hard to see that in pictures. After test driving the truck we decided to sit down and make an offer. My husband CLEARLY stated MULTIPLE times our budget, and we did agree with a price via email with one of their internet sales consultants. It's a little weird how every time the car salesman we were working with would talk to us about price, he would have to go check with the "finance" office only to come back with a offer much MUCH more then what we agreed on. My husband filled out paperwork in the finance office and was told by the woman it would be in our ballpark of price. ONLY TO GET A PHONE CALL MONDAY afternoon stating our offer didn't go through with a bank because we were "out of network" and we would have to pay an absolute OUTRAGEOUS price monthly through "Ford Credit" for a 2009 Dodge Ram!!! What's really funny about this situation is the whole time we were at the dealership they kept trying to get us to add on the "Ford Warranty" after my husband had to tell them 4 times that we didn't want it, we saw it on our bill as being charged. Well when my husband got home from work Monday night he decided to look at the yellow paper we received back on the day we filed the deal. Turns out the gave us the truck for $400 MORE then the price we had settled on. My husband had to take off work the following day, Tuesday, to take the Dodge Ram 3 hours away back to this joke of a "Dealer". The funny part about this whole situation is this past week after taking the truck back to this horrific place, my husband and I decided to go to 3 banks in Virginia where we are members at, including BB&T, Member One Credit Union, and First CItizens. We found out that YES we could have gotten a loan through them and were NEVER "out of the network" like Huntersville Ford stated and we could have gotten the loan for the amount of months we wanted as well. This dealership just didn't work hard enough to sell us the truck is basically what it boils down to. This place is SUCH a joke. I could go on and on about my husband and I's experience here. All I have left to say is AVOID this dealership at all costs!!! They try to nickel and dime anyone who walks into the door. WE WILL NOT BE RETURNING EVER in the future and my uncle is telling everyone he knows in Huntersville, NC about the experience we had and about his horrible experience!!! AVOID, AVOID, AVOID!!!!!!!

Jbhayesib

Sep 30, 2015

From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was done in a timely manner.

Bev323

Aug 24, 2015

Very good experience truck shopping with Will Martin. Knowledgeable, friendly , comfortable experience. Price came in where I was looking for it. Very happy with my big blue truck.

Maggie and Rich

Aug 20, 2015

Our experience with Huntersville Ford when purchasing a new F150 has been very positive. Erica Kingspent a considerable amount of time searching the southeast for a truck to suit our specific needs. We really appreciate all her efforts. We could not have purchased our truck without her help!We also appreciate all the time and effort given by Todd Jones, Daniel Hicks, Bob Savoie, and KimberlyDiBacco. They did a first class job.

02Avalanche

Aug 15, 2015

Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I get there within 5 minutes and suddenly it's a 2 hour wait. Called to speak with josh on phone and he swears he stated hour and a half. First off hour and half sounds nothing like 30 minutes. Secondly I asked him only 30 minutes and he confirmed. So as we are discussing this matter, he gets angry and hangs up. Oh do I hope it was recorded so he can't deny it. We already know he lies. Was it a bait and switch type of deal just to get me in? Or did he really think it was only 30 minutes? Don't know. But hanging up on someone is not recommended. Especially considering we have 4 vehicles that were serviced there. I am no longer a customer there nor recommend it. They were very good in the past but when they start slipping, seems it never goes in the right direction. Huntersville Chevrolet never has recovered from their horrible customer service. I did find that these small oil change centers you see posted in various locations seem to be very quick and customer service seems to be pretty good. Not sure where to go next but I do know it's probably not going to be at a dealership.

Ford Abbott

Aug 3, 2015

Everyone from the finance dept to the sales department all helped me and were very on top of everything. I was very pleased. Luke was great.My Best,Ford Abbott

Kathleen Hayes

Jul 20, 2015

This is the 2nd SUV I've purchased from Huntersville Ford with Todd Jones as my salesperson and I was treated wonderfully again, being a single woman making my own purchases. They, he and the finance department, were not pressure packed and gave me choices on my rate and rebate programs. I would highly recommend Huntersville Ford to buy a car from!

Kiah Adams

Jul 15, 2015

A little background on my dealings with Huntersville Ford: I am being deployed to Afghanistan and beginning my pre-deployment training in a few days. I arranged to ground my leased vehicle early under the Servicemembers Civil Release Act. I chose to ground my car at Huntersville Ford because it was the closest dealership to home. I have grounded leases in the past with other dealershipswith absolutely no problem. It's a 20 minute process and even the busiest dealerships made time to assist me. Not Huntersville Ford. After calling their Finance Director Kim Dibacco all day to arrange a time to turn in the vehicle to bo avail, I decided to walk in on Friday 7/10/15. I was told that I couldn't be helped and that I needed to make an appointment. I made an appointment for 6:00pm on Monday I arrived with my 2 children at 6:00pm on Monday, waited an hour only to be told Kim wasn't expecting me and wouldn't be able to see me that day. I found this odd because when my husband called to make the appointment, we could hear her talking in the backround confirming the appointment with the individual that we were on the phone with. At that point, I was fairly aggravated. I was told to leave my contact information and Kim would call me. Kim never called. Fast forward to today Wednesday 7/15/15. I received a phone call from Ford Credit saying that they finally got in contact with Kim Dibacco after trying for days. She denied knowing anything about my vehicle being grounded at her dealership (the vehicle is parked out front at Huntersville Ford) and they were confused about how to proceed. I'm 2 days away from leaving for pre-deployment, Ford can't find my car, Kim Dibacco won't even acknowledge my existence, needless to say I'm furious. I will make it my mission to tell everyone I know about the terrible customer service that I have received at Huntersville Ford. If customer service is important to you, run the opposite way of Huntersville Ford.

Maxima2Impala

Jul 15, 2015

A little background on my dealings with Huntersville Ford: I am being deployed to Afghanistan and beginning my pre-deployment training in a few days. I arranged to ground my leased vehicle early under the Servicemembers Civil Release Act. I choseto ground my car at Huntersville Ford because it was the closest dealership to home. I have grounded leases in the past with other dealershipswith absolutely no problem. It's a 20 minute process and even the busiest dealerships made time to assist me. Not Huntersville Ford. After calling their Finance Director Kim Dibacco all day to arrange a time to turn in the vehicle to bo avail, I decided to walk in on Friday7/10/15. I was told that I couldn't be helped and that I needed to make an appointment. I made an appointment for 6:00pm on MondayI arrived with my 2 children at 6:00pm on Monday, waited an hour only to be told Kim wasn't expecting me and wouldn't be ableto see me that day. I found this odd because when my husband called to make the appointment, we could hear her talking in the backround confirming the appointment with the individual that we were on the phone with. At that point, I was fairly aggravated. I was toldto leave my contact information and Kim would call me. Kim never called. Fast forward to today Wednesday 7/15/15. I received a phone call from Ford Credit saying that they finally got in contact with Kim Dibacco after trying for days. She denied knowing anything about my vehicle being grounded at her dealership (the vehicle is parked out front at Huntersville Ford)and they were confused about how to proceed. I'm 2 days away from leaving for pre-deployment, Ford can't find my car, KimDibacco won't even acknowledge my existence, needless to say I'm furious. I will make it my mission to tell everyone I knowabout the terrible customer service that I have received at Huntersville Ford. If customer service is important to you, runthe opposite way of Huntersville Ford.

Nancy Williams

Jul 2, 2015

I enjoy working with the people at Huntersville Ford.

Delisa

Jun 17, 2015

Worst service department ever had 11am appointment & 2:15 my car still had not been touched! No consideration 4 customers will never use their service department again!

Carrie Madaffari

Jun 16, 2015

I have had a problem with the car since I had purchased it. The sound in the front periodically gets bad but Huntersville Ford has been wonderful helping me get the repairs done.

Jennifer Hall

Jun 15, 2015

My wife and I had a great experience at the Huntersville Ford. Eric Perryman was our sales associate and we found him to be knowledgeable, considerate and focused on our needs. Eric and the store manager Thomas Gigliotti went above and beyond, we can't thank them enough!

William Turner

Jun 12, 2015

Rob in the service area is always extremely helpful in meeting my needs.

Carlos Garcia

Jun 8, 2015

Excellent service good people wow customer service

John Ayers

Jun 5, 2015

I was In and out in a very reasonable time . There was a very comfortable setting while waiting. The staff was very courteous.

Robin Faison

Jun 5, 2015

The service technicians were very helpful. My bill was with in the normal parameters, and explained very well to me.

Lynda Mccall

Jun 4, 2015

Service on the car was quick and good. Sales/Financial was quick but left me feeling a bit overwhelmed. Not car purchasing, asking about ESP

JaneM52

Jun 4, 2015

Barry was low pressure, patient and informative. He listened and helped us find the right car at the price we could afford. I have already recommended him and Huntersville Ford to my family. My sister and brother-in-law will be buying there next.

GEEL

Jun 2, 2015

GREAT TO DO BUSINESS WITH WOULD RECOMMEND ANYONE THAT IS LOOKING TO BUY A NEW FORD PRODUCT TO VISIT THIS STORE AND CHECK THESE GUYS OUT

Darryl Porter

Jun 1, 2015

I purchased the Ford Edge. The service was excellent. Will Martin was my salesman and he was very knowledgeable and professional regarding the SUV he sold us.

Ronald Reding

Jun 1, 2015

Rob in Quick Lane is always helpful and provide me the service I want and need for my 2010 Ford Flex. I really enjoy our Flex but more importantly my wife loves it. We purchased it because it has the most comfortable seats we could find. The seats literally support my wife in dealing with her chronic back problems. Thanks.

Joshua212

Jun 1, 2015

This has been the absolute best car buying experience I've ever had. From salesman to sales manager to finance manager to service, I could not have asked for a smooth on point process. A++++ Huntersville Ford Team. THANK YOU SO MUCH

Caitlyn

May 31, 2015

Purchased a 2015 Ford Escape from Huntersville Ford and the service was great, staff was honest and helpful but not pushy in any way.

Addison Causey

May 30, 2015

This dealership's service department is just excellent...and it is that way because of the operations manager, Lucas Bassinger. My sense is that it is his leadership and drive to insure quality customer service across all levels of your team there and is singularly responsible for your outstanding service department.

jane

May 30, 2015

Recently we purchased a Ford Edgeoverall it was a great experience. Todd took the time and answered all of our questions. Professional and knowledgeable service.

Mr and Mrs Hall

May 30, 2015

We went to Huntersville Ford with certain specifications that my Husband wanted his truck to have. Our salesman was very knowledgeable of the trucks that they had there on the lot and showed us several ones that were to our liking. After some searching ,a great team of salesman and finance managers they located the perfect truck for us ....we ended up with a gorgeous , brand new , 2014 F 150 STX Sport truck. It is has most of the specs we were looking for and is a beautiful metallic blue in color .... My Husband is a Military Veteran and was given a Military discount , other perks and ended up with a better deal than we EVER expected to get !!! He is very satisfied with his over all experience and absolutely loves his new truck !!!! We are so very thankful to Huntersville Ford , our salesman Mack McIlwain , finance guy Tom and others behind the scene , who helped us to get an awesome deal on an awesome Ford truck !! What a wonderful team there at Huntersville Ford !!!! Thanks guys !!!! You are all awesome and much appreciated !!!! Mr and Mrs, Larry Joe Hall

Carolyn Campbell

May 26, 2015

As I always do I received excellent service and I would not take my 2012 Ford Fusion anywhere else to have it serviced. These guys always do a fantastic job.

David Wright

May 26, 2015

This is the 12th car I have purchased from Huntersville Ford over the last 12 years. The help and service I have received from Todd Jones and the rest of the staff has played a part in continuing to purchase Fords. I look forward to many years from the Escape we purchase and Huntersville Ford keeping it in top notch condition.

Kirk Pinska

May 26, 2015

I came in for an oil change for my 2012 Focus and left with a 2015 Focus thanks to Will's fine salesmanship! The car had a suspension issue but was resolved in a timely matter. Sometimes it's not the problem but how it's handled that matters. Thank you Huntersville Ford!

Michael Webb

May 26, 2015

I took my Focus in for a service and state inspection.This was dealt with extremely efficiently and quickly. I received personal attention all through my visit. I was exterenmely happy with my experience.

James

May 25, 2015

The service team always seems friendly and prompt in getting you in and out. I typically work in the waiting room which has free wifi.

Kevin Cullison

May 25, 2015

Bought a CPO 2013 F150. One of the best buying experiences I've had in the last 15 years. Would definitely recommend the drive from the Triad.

Timothy Waller

May 25, 2015

2015 Ford Fusion. Financing could have went better.

Karla Gary

May 23, 2015

The Service Team was very helpful. They kept me informed of the problems with my vehicle. They advised me on future maintenance. The service was prompt.

Lee Howie

May 23, 2015

Fast Service and Friendly Personnel. Very clean and relaxing space to wait.It was great to have my car washed also!!!

Andrea Wilson

May 22, 2015

The only issue I had was the wait, went through the express and waited over 2 hours. It wouldn't have been the wait if someone would have told me there was a problem with the inspection machine. I had an oil change and the inspection. People kept coming and going and I was still waiting, had to go ask about my vehicle. Will say this is the first time I ever had an issue but would have been nice if someone would have came and told me before I went and asked.

Eric Johnson

May 22, 2015

I was searching for a pre-owned vehicle and also a new 2015 Ford Mustang GT. I decided to try purchasing the new vehicle which really was my first choice. My overall car buying experience was excellent. My sales associate Tim Parks assisted me throughout the buying experience. Mr. Parks handled the buying experience well and was very informative. Excellent experience.

Terry Callahan

May 22, 2015

Great job. Quick and easy "Fast Lane" service. Will recommend to friends and family.

Kevin Lee

May 21, 2015

I purchased a 2015 ford fusion.I had a good experience it took a little time but the staff there made sure that i had my vehicle and evrything i needed and we found a discrepancy but they immediately took pictures im just waiting for a response back from ford to see what has to be done

Larry Kelly

May 21, 2015

They rotated my tires and did a multi points checkup in less than an hour.

Steven Huyck

May 21, 2015

Everything went well. The mens bathroom is about due a remodel I think though.

Valued Customer Waterfront Group Plc, Llc

May 21, 2015

Great experience buying my second vehicle in less than 3 months from Huntersville Ford. Todd Jones in sales and Daniel in support did a great job. Dan Parks likes to find was to make deals work and that is why I will go back when I am in the market for a vehicle again in the future.

Amanda Mcgiveron

May 20, 2015

Everyone was very helpful making this a great experience

David Wilson

May 20, 2015

I'f there is a better place to get service done I haven't been there yet! Word to ya motha!

Delia Oliver

May 20, 2015

I don't think it could have been any better. Ford should be very proud of the people that work for them. I will recommend them to everyone I know and from now on that is where I'll be going.

Eric Cornwell

May 20, 2015

I purchases a 2015 Ford Mustang GT with Premium package. The dealership and service department are always excellent.

James Sheehan

May 20, 2015

Service Manager John Philips was great. It is nice to work with someone who is friendly, smiles, and listens to what you are saying. He also had quick response on the timing of my repairs and service.

Julia Robinson

May 20, 2015

Ford always gets me in and out with no worries and they always do it giving great customer service!

Karen Boetto

May 20, 2015

I bought a 2014 Ford Fusion from Dan and Barry was my salesman. I couldn't be happier. Their level of customer service was excellent! They made the buying process smooth and with ease my car contents was changed over and I on the road in a timely fashion as a very happy customer. I brought my Fusion back to tweak a few things two weeks later, the staff was very helpful and communicated well with me as the car was being serviced. You can trust Huntersville Ford and their friendly staff. Thank you Huntersville Ford!!

Kerne Coreil

May 20, 2015

I have a 2013 Ford Escape that my wife loves!! You guys do an outstanding job on her vehicle. Thank you!!

Kristin Adams

May 20, 2015

We purchased our 2006 Ford Fusion almost 10 years ago from Huntersville Ford and have it serviced there whenever necessary. The car continues to remain in great shape with a mere 130K miles. We anticipate driving this car for a least another five years given the great care Huntersville Ford takes when making repairs to it.

Peter Jacobson

May 20, 2015

The guys in the Quick Lane always provide exemplary service

Timothy Jones

May 20, 2015

The service was excellent and look foward to future business

Wes

May 20, 2015

I was looking for a bargain on model close out. I gave two dealers the spec and color I was looking for and Huntersville Ford found the exact model I wanted. The other dealer kept sending me cut sheets on vehicles they wanted to sell me that did not meet my spec.

Mark Reiman

May 14, 2015

Before finding my gently used F-150 at Huntersville FordI spent many days and miles looking at other vehicles in person that would be acceptable and a bottom line cost I could affordI am glad I took the time to go to Huntersville Ford and Happy to meet my salesperson Francina The Dealership in general took great care of me and made it extremely easyI was mostly impressed with what Francina thought important to inform me about of the 2012 F-150 crewAll without any typical dealership pressures,just good knowledge of the Ford make of truck and a full Carfax report for the history behind previous ownershipFor all the experiences involved in purchasing this vehicle I rate a 10 out of 10 It takes effort and true customer appreciation for me to be able to write this without any conviction Testament to work ethic of Management and Sales personal and Staff Also look forward to working with Service Dept. as they were obliging to my every drive train questionDid I mention Franciana was awesome !Thanks all !Sincerely,Mark Reiman

pdavidson

May 14, 2015

I recently purchased a certified pre-owned vehicle from Huntersville Ford, my sales person, Francina Santamaria was very friendly and helpful, which made the dreaded car buying process very pleasant.While looking over the vehicle she began to explain all the features, not only the accessories, but the safety features as well, Francina was able to answer all my questions and concerns...Great purchase experience !

Evelyn Stitt

May 13, 2015

As always the staff was very professional. All of my questions were answered and they advised me of recommended service. The service was completed in a timely manner.

Valued Customer Attention To Detail Inc

May 13, 2015

When my fleet is down for servicing, we aren't operating and making money. Lucas Basinger and his skilled technicians understand that fact and they do an incredible job with servicing our vehicles and getting us back on the road asap!! Huntersville Ford is #1 for all my fleet servicing needs!!!!!

William Duncan

May 13, 2015

Everyone at Huntersville Ford was very polite and the price and quality of work were great!

Lane McNicoll

May 12, 2015

We were greeted by Gino, a real gentleman who made us feel very welcomed. No pressure throughout the whole process. We were very impressed about his manners and knowledge of customer service. In few words:..Best buying experience ever. Thank you Gino and Huntersville Ford,..........Lance McNicoll

Robert Durey

May 12, 2015

Purchased a 2015 Ford Fusion. Was delivered promptly as I live out of state. Great service, helpful with financing, customer friendly and very knowledgeable.

Royce Hammer

May 12, 2015

I wanted to use your oil change cupon. But was talked out of it!! They said they would only change oil and filter and check no other fluids or fill. Not sure what cupon is good for. Next day I check my oil and it is half quart low. Why don't u fill??

Valued Customer Nancap Venture One, Inc.

May 12, 2015

2015 F150 - Dealership did an outstanding job negotiating the deal and helping me find the vehicle I was looking for. Very satisfied with the transaction. The initial quality on the vehicle was not up to my expectations. Several minor and/or cosmetic issues with the vehicle. The dealership is at the mercy of Ford to get the issues resolved and the process has become drawn out. Not really the impression you want to leave a new Ford customer. At this point the difficulty experienced in getting the vehicle in adequate condition will make me think twice about buying another Ford in the future.

James Hillman

May 10, 2015

I needed to bring my'15 Explorer in to have the bumper skirt reattached for the second time. Rob in QuickLane handled the repair and ensure I got a loaner right away. The repair went well and Rob kept me informed during the process.

Kimberly Brueckner

May 9, 2015

I leased an Escape. I Love it!! The new design is Beautiful and the #1 selling point for me was the foot activated rear hatch. I work with alot of other women with families, they have seen this feature on your commercials but seeing it in person and how handy it is with small children and grocery shopping; they were in love with it too. I hope to send more business your way. My Sales Associate was Barry and he was AWESOME... He went above and beyond to make my experience wonderful and efficient. I Highly recommend your store to everyone and anyone looking to have a Great car buying experience.Thanks Again

Jennifer Hornbeck

May 6, 2015

I have always received excellent service at Huntersville Ford. We have bought 3 vehicles over the past 5 years. Thank you to the service team (Lucas Bassinger) for making the Hirnbecks feel special.

Charles Hunt

May 5, 2015

Very helpful, told the salesman my budget, the style of vehicle I was wanting, I was in and out less than 3 hours. I would recommend Hunterville Ford to anyone.

Kristina Harris

May 5, 2015

Quick serviceVery friendly staffgreat deal on an escape

Liz Voss

May 5, 2015

I purchased a 2015 Escape Titanium and love it. Your staff, in particular, Francina,, was outstanding and I LOVE my car

Robert Maske

May 5, 2015

The experience was better than I expected on Saturday without an appointment.

Andy Latortue

May 4, 2015

I was impressed by the salesperson, Will Martin who helped me since day one, i started to get discourage because i thought i wouldn't be able to afford my 2015 mustang but he kept persuaded me by seeing other options. And the whole staff made me feel comfortable during the whole process. Very happy.

Brett Eavenson

May 4, 2015

Purchased a F150. The service was excellent. Thanks to everyone involved!

Dale Beck

May 4, 2015

Everything went well and Rob and his team took great care of my truck. Thanks.

Jeff Battreall

May 4, 2015

Always great service and staff/employees have the best attitudes. Both are very important, to me. It also gives me a little time to look at the new Ford products.

Ford Abbott

Apr 1, 2015

Very helpful all the time go there all the time for help since I have had a faulty battery.Like my salesperson and all that work there

William Turner

Mar 31, 2015

The service group always works to meet my expectations

Wayne L.

Mar 25, 2015

We could not have been more pleased with our buying experience. The entire Huntersville Ford team was superb, in particular; Erica online, Barry and Josh in sales, Jeramie with financing and Daniel while helping us to learn our vehicles technology. Each one of them heard and helped us meet both our vehicle and financing objectives. We will certainly recommend Huntersville Ford.

Joy Mcleod

Mar 20, 2015

Great job!Now we have the efficient customer services agents rooming around and it is very exciting to see!

Nancy Lewis

Mar 20, 2015

I actually called Nissan to see if I needed an appt. for a car inspection and they said they were booked until Monday. I called Huntersville Ford and they told me to come on in and they would be glad to do my inspection. The service writer was very professional and I did not have to wait very long. And the service cashier was very courteous.

Clarence Clemon

Mar 19, 2015

Had a good diagnostic test. However I do not have a given date for next diagnostic.

Ross Porter, Jr.

Mar 19, 2015

Carlos Garcia was the best salesman we have ever had in our 25 years of buying vehicles! He was very personable. He made sure we got exactly what we wanted and made the whole process very smooth and quick!

Beverly Hardman

Mar 18, 2015

Quick Lane Manager, Rob, was very helpful in selection of tires.

Kristina Huntley

Mar 18, 2015

I brought my Fusion in for The Works and a state inspection. As usual, service was great and completed in the timeframe given. I will never take my Ford anywhere else for service. I tell all my friends that Huntersville Ford has the best service department!

Norma Phillips

Mar 13, 2015

Our experience was excellent from start to finish.

William Turner

Mar 13, 2015

Great service group! They work to fulfill my needs and ensure my vehicle issues are properly resolved.

Chris Paige

Mar 11, 2015

We have been bringing our vehicles to Huntersville Ford for many years because of the continuity of service. Rob in service treats us like family and always presents any repair needs in an unbiased way.

Glen Williams

Mar 11, 2015

I consistently have a positive experience when I bring my car to Huntersville Quick Lane for service. Rob does an excellent job of understanding my repair needs and budget constraints. I really appreciate what he does and it is what keeps me coming for service. I seriously wish you would consider putting a different station on the tv in the waiting room. You invariably have FOX news on. I find their newscasts offensive. Their reporting is biased and politically slanted to the right. I would appreciate it if you considered a more neutral network such as CNN.

Stacy Freed

Mar 11, 2015

The service department manager is always personable and helpful. I would definitely recommend them to my friends for the oil service or other services for their Ford vehicles.

Adam Brager

Mar 10, 2015

A loaner cat was provided and the repair was completed the next business day.The only thing that couldn't be answered is how and why the radiator blew. In my 2014 Ford Escape.However it was replaced. So I am satisfied with Huntersville Ford

Bill Matthews

Mar 10, 2015

excellent communications, recommendations, follow up

Joseph Hager

Mar 10, 2015

I purchased a used 2012 ford f150 I have to say I love the truck but I am unhappy with the response when I call about the chrome steps rusting and chipping the steps came on the truck and say ford they should be covered but I was told they are not chrome is not suppose to flake and rust have to say not happy about this.

Larry P Kelly

Mar 10, 2015

An excellent business that really cares about its customers.

Jason Vanhoy

Mar 9, 2015

The Service Manager was extremely helpful and exceeded all expectations. Your shuttle service is such a convenience too! I can't see myself ever going to another place for servicing our Fords. Thank you!

Alan Oliver

Mar 7, 2015

I bought a Ford Escape and everyone was very helpful I would recommend this dealership to my family and friends The staff was very helpful

Valued Customer Dan Fosterling (forbo)

Mar 7, 2015

Very helpful staff. Always keep you informed and girls at check out are always cool.

Howard Elliott

Mar 4, 2015

Thanks for the oil change. Nice people, and they do a great job.

John Knox and Lee Brantley

Mar 4, 2015

I always have a great experience at you dealership. I go there for all of my service and will be trading in my truck in 2 years at you dealership. It is nice to know you are more concerned about customer service than the bottom line. Keep up the good work!

Karla Gary

Mar 4, 2015

I appreciate the service team explaining the problems to me in detail. They did a really good job fixing my car.

Matthew Denton

Mar 4, 2015

During the talk about the sync system to the tech. He could not get the web site up to show us how to operate the site. After getting home we had trouble getting on the site. We finally got on the site but during navigating the site it kicked us out time after time. Ford needs to correct the site. Everywhere I have looked on the Internet customer complained about issues with the site and the site to sync the cars and check the cars health. Also I tried to check for updates on the sync programming for my car and I never was able to update the sync in my car.No one explained the extended warranty at we purchased and how it works. We were not told the total of e cost of items just how our monthly payments would change in cost.

Andre Human

Mar 3, 2015

Barry and team took really well care of me and my wife. Barry Brueckner listened carefully to what we needed and really worked hard to get us what we can afford. He regularly kept us up to date on the progress of our credit application. When all was approved he promised a delivery date for our Fiesta SE Sedan and once again delivered on his promise. Kim DiBacco was also very efficient in getting our finance arranged through Ford credit. On delivery Daniel did an excellent job in showing us all the features and setting up Ford Sync as well as connecting our phones. Really a team effort that Huntersville Ford can be proud of. They will see us again!

Joey Keistler

Mar 3, 2015

checking on my sync issue. reset sync. advised how to handle ipod w/ sync.

Leo Brett

Mar 3, 2015

I brought my car to change out 3 lug bolts. The guys were very friendly and extremely helpful. I was interested in changing out my mufflers, which the dealership did not do. The service guys referred me to a shop in Statesville. I went there today to have this work done and they did a great job. Thank you for this reference.

Robert Joffe

Mar 3, 2015

I was very pleased with Carlos who answered all of my questions and was very helpful in determining which vehicle to purchase. He was very knowledgeable of the vehicle and explained the electronic components clearly as well as all of the options included. Jeremy helped me review different finance options and came up with the one that met my needs. All in all this was the most pleasant car buying experience that I ever had. The entire Huntersville Ford staff was great to deal with

Ryan Walton

Mar 3, 2015

Everyone at the dealership I dealt with from the salesperson to the finance manager was outstanding. They provided excellent customer service, answered every question I had for them, and did not give me the run-around. The Huntersville Ford Dealership is a great place to buy a car (or truck in this case)!

Shikara Day

Mar 3, 2015

Huntersville Ford was awesome!!! From my sales associate Francina, to the finance manager Kimberly, all the way to Daniel the tech guy!! Great experience and they did everything they could and more to put me in a great vehicle. They made me feel as valued as the customer with outstanding credit!!

Talaya Clark

Mar 3, 2015

The staff was helpful and he explained appropriate maintenance frequencies.

Chalmer Davidson

Mar 2, 2015

I have a 2012 edge bought from your dealership and have had excellent service and made great friendships with the staff. I am looking forward to my next purchase there.

Valued Customer Kitchen Masters

Mar 2, 2015

Zack was the best service tech I have worked with. Totally explained and advised me on all issues and solved them.

Valued Customer Johnston Investments Inc

Mar 1, 2015

I brought my Ford Edge (2013) in for inspection, oil change, and tires rotated. All work done properly. My husband and I feel very comfortable bringing our car in for service to this dealership because of John Phillips who is very professional in all his work and makes sure the work is done properly. He is obviously a people person who takes his job very seriously most likely because he likes his job.

Frank Duncan

Feb 28, 2015

The sales person was very helpful in every way! He showed us all the cars we were looking to purchases and was very helpful in closing the deal.Thanks!

James Louden

Feb 27, 2015

I had a great experience trading in my car for a newer Mustang All the staff was great

Ashley Brueckner

Feb 26, 2015

Huntersville Ford provided excellent customer service and really listened to my needs. I did not feel pressured at all to make any decisions. Barry Brueckner and his team were very refreshing to work with. It was a breeze! Car buying can be a stressful time but I had a great experience! I'm VERY happy with my 2015 Ford Escape.

David Adams

Feb 26, 2015

Stopped in without an appointmentNeed to get annual safety inspection donTook me in right away and I was back on the road in 45 minQuick Lane, Rob and the group have always exceeded my expectations

Debra Rhoad

Feb 26, 2015

Service was good. Took time to show where key fob will fit in car, which was very helpful since my issue dealt with dead batteries in the key fob and key not detected message.

Michael Uncapher

Feb 26, 2015

Absolutely loved our salesman to find out we were his first car sale, would have never known!!! He was so knowledgable and confident. The experience was top notch!

Ashley Wood

Feb 25, 2015

The staff is always so friendly and helpful. Very attentive and assertive

Christy Hutchinson

Feb 25, 2015

Cliff was my service advisor and he had outstanding customer service! He went out of his way to explain the rain for the problem and how they solved it.

Joshua Jones

Feb 25, 2015

It is always a pleasure doing business with John and Greg at Huntersville Ford (Service Dept.). I arrived on site shortly after speaking with Greg about my upcoming service needs. I was pleasantly surprised to learn that I was expected in both the Quick lane and Service and my vehicle was taken in almost immediately. I was out in record time and feel that the quality of work I receive at Huntersville Ford is far superior to that at any other (Ford and other) dealership I have used.To note: I had recently had some work done at another Ford dealership and asked that their work be "looked over". I am glad we did and the TSB that was overlooked by another dealership is being addressed as I write this. Attention to detail and quality of work brought me to Huntersville Ford. These same qualities, the professionalism, and especially the friendliness of the staff will keep me returning.

Kerne Coreil

Feb 25, 2015

As always at huntetsville ford service, the people were courteous and professional. They got me in and out quickly and informed me what work was performed. I historically have not gone to dealerships for servicing but huntetsville ford has changed my mind on this.

Ronald Reding

Feb 25, 2015

I mostly use the Quick Service Lane and always find Rob and his staff to be quick, efficient and effective. They know their job and I appreciate that.

Stephen Balbierz

Feb 25, 2015

I purchased this vehicle from out of state and the support from the local staff at Huntersville Ford in finding this vehical and completing the paperwork was outstanding.

Tommy Droke

Feb 25, 2015

got right in ... wait was short .. overall a pleasant experience.

Yolanda Dees

Feb 25, 2015

Awesome experience buying my 2015 Ford Explorer XLT. the salesman and sales mgr were both extremely helpful, courteous and personable. The employeesmon the sales floor were also friendly. I would recommend Huntersville Ford to my family and friends

Dale Beck

Feb 24, 2015

Early Friday afternoon went to Huntersville Ford website to set up service. Second in line on Saturday morning for service. Truck was taken out of line because computers were down and truck was not in the system. Thus, making my wait longer. Not blaming service writers or guys out in the shop for this. However, either Ford or Huntersville Ford needs to upgrade software and hardware so less breakdowns in the system. When you have cars backed out into the ROAD waiting to get into the Service Lane for mostly oil changes on a Saturday morning, you are doing something right for sure! However, you can do it better!! Open sooner on Saturday morning maybe or have more techs work on Saturday. I like bringing my trucks to Huntersville because I know Rob and the guys and gals in the Quick Lane will give me good service at a fair price. However, if I have to wait all day for an oil change, I will look at other Ford dealers for my service needs.Thanks,Dale Beck

Victoria Bettis

Feb 24, 2015

I had a very bad experience with a mechanic when I first moved to Charlotte, after that experience I decided to bring my Ford Explorer in for service at Huntersville Ford. I did develop an oil leak even though I was having oil and filter changes done exclusively at Ford. I ended up purchasing my 2010 Ford Focus in October of 2009. Instead of dealing with an new engine for the Explorer. I have had no major problems and even though I may pay between $50-$100 more for some minor issues, I am confidant in the care I am getting. There is total respect given to me and your staff knows me by name. ( Cliff, Rob ) very impressive very impressive.

Janis Weathers

Feb 19, 2015

I was greeted promptly when I arrived;my work was completed in less than 2 hours;the service manager reminded of an inspection that the car needed.I am very pleased with the help I received.

Mary Talley

Feb 18, 2015

You had my tire in stock and had it on my car in about an hour. Good, friendly service as always!

Cynthia Bowers

Feb 17, 2015

No problems. I only went in for an oil change. The works. I waited, paid and left.

Keith Dennis

Feb 17, 2015

Great as always! Huntersville Ford has gone out of its way to make my service experience as positive as possible.

Kevin Obrien

Feb 17, 2015

Excellent service, excellent people. Cliff was great. We'll see if the MPG issue is resolved, but I have complete faith in Huntersville Ford so far.

Paulette Deronda

Feb 17, 2015

Good, the we're very helpful and the car was repaired quickly. The loaner car was also very helpful since I have a pet sitting business.

Peter Zelinski

Feb 17, 2015

The service is always efficient with timely completion at a reasonable cost.

Barry Nikodem

Feb 16, 2015

I want to acknowledge and thank Rob in your Service department. I live in Florida but my son and daughter live in the Huntersville area. They have been bringing their cars in for service for quite some time. Being remote I never know who I can trust to watch over my kids vechiles. Rob in the Quick Lane area truly provides outstanding customer sevice. He looks out for my children as if they were his own providing advise to them and recommending only the service they require to keep their cars running safely and efficiently. Being a remote Dadf I truly appreciate Rob looking out for their safety and doing it in such a professional yet personal manner. You truly have an asset in having Rob as your employee.Thank you for the outstanding service and rest assured that when it's time to purchase new vehicles for them Huntersville Ford will be given the utmost consideration.

Howard Weigel

Feb 16, 2015

Service adviser was extremely helpful. Saw to everything we wanted to accomplish in excellent time frame. We are pleased and will be back.

Raymond Fry

Feb 16, 2015

The service and attention to detail are exceptional. Great bunch of guys at Huntersville Ford. My Ranger is back to full operating condition.

Michael Kabel

Feb 14, 2015

Robert and his staff are always very professsional. It is always a pleasant experience to go in there to have my vehicles serviced. Everyone is pleasant with a smile. Would highly recommend them.

Cheryl Dotoli

Feb 13, 2015

Very friendly quick lane guys And I always feel confident they take care of my newds

Lee Johnson

Feb 12, 2015

Everything was great. Took care of problems that were under warranty and very quickly. Thanks

Rita Brigman

Feb 12, 2015

2013 Ford explorer used.service was great and people very friendly.

Chris Williams

Feb 11, 2015

Great experience overall. This is our 2nd purchase from Barry. We purchased a 2013 Escape from him two years ago. Things have gone very well or I would not have returned. This time, I traded a 2011 Suzuki Kizashi for a 2014 Ford Focus.The purchase process was vey smooth. I was allowed ample opportunity to transfer items to/from the vehicles. The Focus was clean, full of gas, and ready to drive when the paperwork was signed.The initial service visit for the Resist-all treatment was very quick.I have also purchased some accessories from parts.

Christopher Pope

Feb 11, 2015

Called cliff about an issue I was having with my car. He promptly called me back and told me to come in and he would look at it. Upon arrival, he rode in it and then gave me a plan of action to get it diagnosed which he did later that afternoon.

Juanita Johnson

Feb 11, 2015

I leased a 2015 Escape. I love it! Especially the heated seats! The service was great and Bradley was the best salesman I have dealt with in along time.

Reid Wood

Feb 11, 2015

Purchased 2015 Explorer. Barry and Daniel were very helpful

Rodney Long

Feb 11, 2015

I had a good service experience with your quicklane folks and the only negative was that when I walked out to the vehicle, it had not been through the wash which I had requested. I have actually had that happen twice now on service appointments so I suspect that while the "car wash" offer is given during the sales pitch for the sale of the vehicle, you are not really serious about it and try to get around it when you can.

Stancil Callahan

Feb 11, 2015

2014 Ford F-150 Supercrew 4x4 XLT...................

William Duncan

Feb 11, 2015

Cliff did a great job. Service was completed very quickly and I was able to pick my vehicle up within a few hours. The porter was very friendly when he took me home twice, because I forgot my house key the first time.

Kimberly Gantt

Feb 10, 2015

From start to finish the salesperson, Carlos Garcia, was helpful, knowledgeable, and friendly. He answered every question I had with confindence and detail. He also worked to get me the best deal possible so that I was able to drive away in a new Ford Taurus. The other employess who helped with the going over the technology and paperwork were also courteous and helpful. Overall the experience was very pleasant! Customer service is excellent at Huntersville Ford in NC.

Sean Watson

Feb 10, 2015

I've never had such a friendly, effortless experience at a car dealership. I felt like the team really was there to assist me and EARN my business. You're by far the best dealership in Charlotte. Thank you. And my car rocks.

E. T.

Feb 9, 2015

Zach, Rob, and John Phillips in Quick Lane and the Service Manager as usual made us feel confident in our decisions to buy Ford products since 2001.

James Holden

Feb 9, 2015

Great state inspection spot. Very quick service. Much appreciated!

James Foster

Feb 8, 2015

I had a pleasant experience. Very helpful people. Adapted to my schedule and appreciated their patience .

Augustine (Gus) Testa

Feb 6, 2015

Came in for an oil change and tire rotation on my Fusion Titanium. Robb was great as usual. Got me in and out in an acceptable amount of time. All is good.

Christina Rivera

Feb 6, 2015

2012 Ford Focus. The staff was really helpful, got a nail out of my tire and patched it up really quickly!

Greg Whitley

Feb 6, 2015

Extremely happy with the buying experience as well as overall interaction with staff

Ali Makled

Feb 5, 2015

The best car buying experience of my life. I have been a Ford customer for over 25 years and have to say that I've never felt more comfortable deciding what I want. Carlos Garcia ( my salesman ) and Thomas Gigliotti ( sales manager ) made me feel like I was sitting in my living room enjoying a cup of coffee during the whole experience.

Amy Shallish

Feb 5, 2015

I have my 2005 Excursion Limited Diesel serviced at Huntrsville Ford. Cliff Broderick, service manager always makes certain my truck is taken care of in a timely matter and with full attention to detail.

Jeffrey Williams

Feb 5, 2015

Extremely good experience! Todd Jones has handled three vehicle purchases now for my wife and I. We consider Todd our go to guy for any future purchases and a good friend as well! Daniel Hicks did a great job going over our vehicle features and technology. Todd and Daniel have both followed up with us by calling to see if we had any additional questions after the purchase. Your service staff has been professional and friendly whenever we've brought our vehicles in for maintenance and they obviously know what they are doing. We are very happy Ford customers!

Bruce Cooper

Feb 3, 2015

30K check up on our 2013 Edge. Rotating the tires fixed the noise from the tires.

Kimberly Osborne

Feb 3, 2015

It's been a long time since I've purchased a vehicle. First time at this location. Although the car buying process isn't enjoyable to me, everyone was very helpful, communitive, and friendly.

David Deal

Feb 2, 2015

I recently purchased a 2013 Ford Edge SEL. The salesman was helpful and knowledgeable. The financing team was accommodating and seemed genuinely interested in getting me the best deal.

Donald Oakley

Feb 2, 2015

Overall great experience! Great people! Great staff! Great dealership!

Grover Wilkinson

Feb 2, 2015

No problems, was there for a little over three hours.

John Stalzer

Feb 2, 2015

drove in to get an oil change and was able to pick my car up within the hour. Great service as always.

William Adkins

Feb 1, 2015

The staff and ownership of Huntersville Ford went above and beyond my expectations to deliver the exact product that I was looking for. Quality people that I will recommend to my friends and family.

Jonathan Elleby

Jan 30, 2015

Like the fact that the ford service technician let me know further problems and get me the option of fixing the problem while working on my f150

Chip Ledbetter

Jan 29, 2015

Fastest service ever. Unlike other service depts, didn't attempt to get me to do repairs that didn't need to be done. I'm fine with recommendations but some dealerships will make you think it's something that has to be done. When in fact it's just a recommendation. You guys just recommend service and leave it at that. Unless there are serious issues of course. I trust service like that. Thanks again.

Joel Coppolo

Jan 29, 2015

Oil change and tire rotation. They did a good job. I must say though, I was a little surprised that even with a scheduled appointment, it took 45 minutes. $47 and I can get that at the Valvoline shop in Mooresville (where I live) in less than 20 minutes.

Christopher Yonchuk

Jan 28, 2015

very nice and explained everything. worked with us very well met all are needs.

Clifford Compton

Jan 28, 2015

Everyone is very friendly....I have bought cars there before and they remember me

Stanley And Nancy Riggenbach

Jan 28, 2015

Quick Lane service was great. The service rep also called with some additional recommendations which we appreciated and they took care of these items without another appt. Greatly appreciated. Thanks so much!

Andre Human

Jan 27, 2015

Barry and Daniel were awesome. They dealt with my request promptly and followed up regularly. The service was excellent.

David Dickhaut

Jan 27, 2015

Check engine light. Diagnostic on 1st day. Brought back - Took less than time than estimated and cost was lower than estimated :). Great service, thanks

Larry Archer

Jan 27, 2015

We always have a good experience but most of our experience is with recalls on our 2013 C-Max. First the 50 miles per hour we expected was not realizable and then the recalls. Being retired we worry that we have a ticking time bomb on our hands.

Denise Therrell

Jan 26, 2015

Only one person organizing service, had to wait quite a while. It was raining when I got there someone came out with a umbrella to walk me in. That was above and beyond, very considerate. Everyone I interacted with was very nice and professional.

Bertram Heyn

Jan 22, 2015

I have purchased 3 vehicles at Huntersville Ford and get my car serviced there. This is a great dealership with an outstanding staff from top to bottom. They have great customer service and get the work done in a timely manner.

Daniel Hicks

Jan 22, 2015

Serving my car at Huntersville ford is all ways a wonderful experience

Lisa Ryan

Jan 22, 2015

Fast service and friendly staff! love my Ford Explorer

Mike Sacheli

Jan 22, 2015

Service staff is excellent - fast and accurate service every time!

Roger Cooper

Jan 22, 2015

Everyone in the dealership are friendly and always willing to help. I appreciate the customer service and the hard work that the guys in the shop do. I always spread your name around to folks that are looking to buy an auto.

Susan Ballard

Jan 21, 2015

Carlos was a great listener and worked hard to achieve the monthly payment I was looking for.

Daria Szot

Jan 20, 2015

I am very pleased with the service my car and I received.

Lisa Neel

Jan 20, 2015

Wish I could have got a great deal on a brand new Ford Escape.

Peter Jacobson

Jan 20, 2015

The service was quick and efficient. The staff is friendly and helpful. What more can you ask for

Ralph Fischer

Jan 20, 2015

Everyone was great on the day of purchase. I did find a box in the truck with a part that belongs in the the front grille not sure what I'm supposed to with that. I'm not sure who to contact about issues going forward.

William Heim

Jan 20, 2015

The people at the dealership were thorough and courteous. They listened to my concerns addressing them in a professional manner. My Explorer is a joy to drive.

Edmund Moran

Jan 19, 2015

I own 1995 Ford F250 XLT 4x4. (with only 58,000 original miles) the ONLY people I allow to touch and service my truck is Huntersville Ford. Cliff my service adviser and his team help me to keep this truck running like new! It does not matter that my truck is 20 years old, the service team at Huntersville Ford treat it like a new truck and always do thier best for me!Note: Cliff the Service advisor, is one of the "TOP" in customer care and customer relations. He goes the extra step to look into each and every issue and carefully / detailed explains everything to you. There are other Ford dealerships in the area, but there is ONLY 1 dealership for me and my family; "HUNTERSVILLE FORD"!!

Hans Nohr

Jan 19, 2015

the service I came in for, replacing both of my 2000 Taurus headlights, a bulb in the rear window stoplight, and lubing my trunk lid release were all performed in very short order, and correctly, and at a very reasonable rate. No complaints, all personnel were friendly and efficient, including the tech who explained what he did. All a very satisfactory experience.

John Simmons

Jan 19, 2015

Staff especially the service check in person always helpful....

Mary Evernham

Jan 17, 2015

Service was Great from the greeting to the delivery

Brent Russell

Jan 16, 2015

Service Manager was very customer centric and communication was excellent.

Cheryl Hovis

Jan 16, 2015

I brought in my mustang for window repair and your service man explained to me that with my extended coverage it was a covered benefit. They were quick with my repairs and informed me of some things I didn't even know was going on. The service was great and the staff was pleasant and very helpful. I am glad I delt with Huntersville Ford!!!

Robert Gibbs

Jan 16, 2015

Cliff is great. He makes the experience worthwhile.

Carol Robinson

Jan 14, 2015

Rob is always helpful everything I bring my car in for service. I can trust him to do the right service on my car.That is very important to me. Thank you for having good people working for Ford. My husband & I have owned Fords for 35 years if not more.

Christopher Johnson

Jan 14, 2015

Bought a 2014 Focus Titanium. Carlos was an excellent salesman. I originally wanted a Focus ST but it didn't work out and Carlos worked with me to get payments as close to where I wanted them as possible. Great experience!

Cynthia Mahaley

Jan 14, 2015

we came in for an oil change and it was very quick and easy, this dealership has wonderful customer service skills. service manager Cliff is wonderful to work with!

James Kent

Jan 14, 2015

Through the 43 years since I have owned a car, beginning with a 1962 Ford Falcon, I have only owned Fords! I depend on a local Ford dealer for all my service. Huntersville Ford satifies my requirements when it comes to maintaining my Fords!

Roger Lenhart

Jan 14, 2015

Service department is always very helpful and professional. They keep me informed and the work always is done in a timely basis.

Helen Ricciardi

Jan 13, 2015

Very satisfied with the service and amount of time spent.

James Randleman

Jan 13, 2015

I have had excellent service from this dealership. I would highly recommend every aspect of dealing with them, from sales to service.

Kenneth Redden

Jan 13, 2015

Great experience in the quick lane. Staff are always knowledgeable and friendly.

Todd Vierheller

Jan 13, 2015

Super friendly staff didn't push us into something we didn't want..got a great deal on a Ford f150

Larry Grill

Jan 12, 2015

Rob handled everything to our satisfaction. His recommendations made sense to us to maintain our vehicle. We took advantage of a coupon discount as well.

Rodney Reames

Jan 12, 2015

The service and people at Huntersville Ford have always been great and accommodating.

John Ventura

Jan 9, 2015

I was shocked to find you have service hours until 8 pm during the week. I needed an oil change + NC Inspection in the late afternoon, as this was my only free time. You completed the work fast, as I was out the door within 2 hours. Very happy with your professional staff, something I have not seen at another local Ford Dealer. Even though there is Ford Dealer about 5 miles from me, I travel about 46 miles round trip to use your service department. They even took off the oil change discount before I could show them a coupon. That is GREAT service!

William Duncan

Jan 9, 2015

Quick lane was awesome. Zack got me in and out. No issues. Will be back soon!

Jonathan Rasmussen

Jan 8, 2015

Everyone was friendly and professional. Nice nice nice

Keith Dennis

Jan 8, 2015

Again, Huntersville Ford has been the best dealership that my wife and have worked with.

Paul Moore

Jan 7, 2015

Very helpful in all respects. Professional and courteous. Thanks

Douglas Martin

Jan 6, 2015

Everybody treated me very well. I will definitely return for service.

Russell Strupp

Jan 6, 2015

As always, the staff at Huntersville Ford are nothing but professional and courteous. They care about you and your time and your investment. Awesome dealership to purchase vehicles from. You never feel pressured or persuaded.

Mark Leblanc

Jan 5, 2015

Our sales person was very helpful and fought hard to get me exactly what I was looking for.

Raymond Fry

Jan 4, 2015

During the entire process of deciding which model and finally ordering my 2015 Mustang, my salesman, Carlos Garcia, the sales manager, Tom Gagliotti, and even the service department provided outstanding attention, advice and service to both me and my wife. Upon arrival of the car, the service and attention just got better and all promises were kept. The car was delivered on time and in perfect condition. Even the paperwork was handled very efficiently. I doubt better service could be provided anywhere.

Rudolph Worsley

Jan 2, 2015

The service was excellent and repairs were clearly described,

Charles Vranich

Jan 1, 2015

We would you all Five stars ++From the initial contact with Erin via email and then a personal call to understand our needs we were very impressed with the level of attention we received especially from Todd, Daniel and the others who helped facilitate our purchase. Very efficient, knowledgeable, eager to find exactly the right vehicle for us, professional and courteous. We were delighted with the whole experience at Huntersville Ford and would return in the future. Happy New Year!!!

Darren Bauer

Jan 1, 2015

I purchased a 2015 explorer from you guys last week! Found a great deal online and couldn't pass it up! Everyone from your internet sales representative, Erin, to your sales team and manager were very easy to work and get along with! Thank you for a great experience! You've earned my future business as well as those I know looking for a vehicle! Have a great New Year!

Donald Rothwell

Jan 1, 2015

Had to have the air bag indicator corrected. Huntersville Ford did not have the part, but ordered it and made the correction in a couple days. The manager of customer service was helpful to our family getting this corrected.

Carrie

Dec 31, 2014

Great service.... Kept the car but provided a rental.

Howard Cashner

Dec 31, 2014

It was a routine oil change and mileage checkup. All went well and in a timely manner.

Jan Yoak-Newman

Dec 31, 2014

Staff is always very helpful and friendly! Thanks, Huntersville Ford Staff!

Kenneth Poindexter

Dec 31, 2014

We bought a Ford Escape. This is the third vehicle we have bought from Huntersville Ford. I guess we are a Ford kinda family. The Escape is the second vehicle we have bought from Carlos Garcia. My family really likes Carlos a lot. He always goes out of his way to greet everyone with a smile. And I ask specifically for Carlos when I am in the market for a new Ford. Thanks.

Mario Simon

Dec 31, 2014

Great experience!!!!!! I would definitely go back or recommend others as well.

Taryn Spencer

Dec 31, 2014

When we first arrived at the dealership our salesman was not helpful or even nice at all, but very soon after that one of the managers overheard our dissatisfaction and began to help us. From there on out the process was smooth and painless! We are really excited with our new Ford Flex and the experience we had after the first little bit! Even though it was right at closing time when we were finishing up, the staff went over the SYNC features with us and made sure I had all the information I needed. *Side note - the salesman was let go that day but was still paid the commission for our car, I thought that was VERY fair of the manager that was helping us!

Karen Swope

Dec 30, 2014

I have only taken y 2011 Ford Edger to Huntersville Ford for check-ups and service. I am very pleased with the service. A great team! Karen Swope

Valued Customer Attention To Detail Inc

Dec 30, 2014

The entire service staff is great! Friendly folks who provide on time service. Lucas has a great team and manages it very well...

Annmarie Vargas

Dec 29, 2014

Quick service great staff! Fast in and out with minimal waiting times

Dale Beck

Dec 29, 2014

Rob always gives me good service for my trucks at a fair price.

Daren Schatz

Dec 29, 2014

Great service, have been getting all of my vehicles serviced here for a long time.

Judith Gregg

Dec 29, 2014

Was in for a service appointment and received great service

Lisa

Dec 29, 2014

I drove down from Virginia to visit friends over my Christmas break and unfortunately, the car I was driving (my parent's Subaru) suffered some mechanical difficulties. I had taken my 4Runner to Huntersville Ford for service numerous times before, so I took the Subaru to see what they could do. Everyone I came in contact with was wonderful! The gentleman who greeted me at the QuickStop bay was very helpful in my time of stress and Greg, my service person, was AMAZING! He was completely honest about what he could/couldn't do for the car and even reviewed all the repairs by phone with my Dad back in Virginia. They fixed the car quickly, saved my Christmas break, and made is so I could get back to Virginia safely! Thank you so much to everyone at Huntersville Ford!

James Williamson

Dec 26, 2014

The service writers are friendly and helpful. All repairs were completed.

Beverly Terry

Dec 24, 2014

The main reason for continuing to buy Ford products is the great sales and service departments at Huntersville Ford. It is always a great experience. Thanks for always going above and beyond.

David Martin

Dec 24, 2014

Everything great! Great service...Robert is top notch!

Geraldine Silliman

Dec 24, 2014

everyone is always courteous and friendly - great service

Steve Marinelli

Dec 24, 2014

I had condidered buying a new vehicle for oevr two years and wanted to do business locally. After completing pricing research I contacted your internet sales department and they helped me find and price the vehicle that I wanted. So that much of the deal was done. I then went to the dealership and discussed my trade in value and the rest of the rebate details and the deal was completed. There was one issue with tax calculation and one issue with the bedliner (who was to pay for that). Overll good experience. Now, since I have all of my service work dome at the dealership I want to meet your service department manager. I was told when I purchased the truck that I would receive a discount on parts and want to make sure that applies.

Cheryl Hickman

Dec 23, 2014

Brought my Edge in for an oil change and ended up needing some other maintenance as well. One big thing that I always appreciate is having my vehicle washed, which was done. The service dept staff is always friendly and helpful and obvious to me that they try to get the work done as soon as possible.

Donald Lockard

Dec 23, 2014

I have never purchased a Ford, but because of my experience I will be back to purchase another vehicle.

Lee Howie

Dec 23, 2014

We purchased a 2014 Edge. The staff was very helpful and patient, especially with us taking about 2 months to make up our mind. I have been coming here for several years to have my Ford Freestyle serviced and that is what has brought me back to purchase another Ford.

James Wade

Dec 22, 2014

The staff did a fantastic job of accommodating all of our needs. Erica, the internet sales rep, especially went the extra mile before we even entered the dealership and she was the primary reason that your dealership won over our business from the other dealers we were speaking to.

Can Nguyen

Dec 20, 2014

the service and your staff excellent I will coming backTHANKS

Jane Hoffmann

Dec 20, 2014

The credit card machine was very slow when I was paying, and seemed to time out, so the cashier ran it again. Our account shows that we were charged twice. I called several days ago and left a message for the cashier, but I have received no response.

Charles Nutting

Dec 19, 2014

Service was good lthough I had to wait a little longer than the time auoted. Satisied overall. Thank you.

Eric Barkemeyer

Dec 19, 2014

I have both Fords services at Huntersville Ford. Great service department.

Theresa Mullis

Dec 19, 2014

I have been dealing with Huntersville Ford for about 5 to 6 years and have nothing bad to say about any of the departments. This sale went smooth and had good service from all involved with the purchase of my 2014 Escape program vehicle. It is a Titanium and we really love all the features that the car has. Sincerely, James & Theresa Mullis

Thomas Burwell

Dec 19, 2014

I have been doing business with your dealership for 20 plus years and I keep coming back. I just bought a new car from you on 12/16/14. It is because your staff is very helpful

Eric Lewandowski

Dec 18, 2014

Cliff Broderick and staff did a great job. My car runs very well, I notice the difference.

Kathryn Frederici

Dec 18, 2014

Excellent folks to do busy with. Would highly recommend them to anyone looking for service or to buy a vehicle.

Mr. Steve Bukovitz

Dec 18, 2014

The service was excellent--prompt, courteous, and the staff went out of their way to make my visit a good experience.

Terri Brisson

Dec 18, 2014

I feel that I am getting straight talk about the maintenance needed on my car. The techs always give me options and recommendations on what maintenance is most critical. Customer service is great from check-in to check-out. I keep my car well maintained, and the techs know the history of my car, so I truly feel we work as a team to keep my 2010 Edge with almost 112k in miles in top running condition! Thanks guys!!

J.P.

Dec 17, 2014

I bought an F150 SuperCrew and Dan Ober made this such a great car buying experience! Literally the best experience I've had purchasing a car in my life.

Jaime Pena

Dec 17, 2014

Nice people, great customer service, i like the waiting room

Randy Barber

Dec 17, 2014

Was quick and as always, good service. Cliff is great and I have confidence that I am being treated well.

William Howe

Dec 17, 2014

ford edge worked well with us to get the best deal.

Christian Roedlich

Dec 16, 2014

Cliff, service manager, took good care of us as usual. Great job!

Phillip Stallings

Dec 15, 2014

Brought our 2011 Taurus in for service.....oil, filter, tire rotation plus a couple of 60K mile recommended service items, transmission fluid and injector service. Service man, Robert, was his usual helpful self. I was in and out in about 2 hours. Waited in the lounge area, coffee and tv and magazines. Very impressed with the service.

Tex

Dec 15, 2014

The wait time ended up being about an hour longer just for an oil change. But not service depts fault. I think some of the problem occurred due to the individual working on the vehicle. I watched the vehicle for about 20 mins with no person on it. I asked another mechanic about the vehicle. He asked the individual working on it and came back to tell me the mechanic stated the fluids were pretty bad so he was flushing the fluids. I was fine with that. But watched the vehicle for another 15 mins and still nobody on it. So I asked someone else. Long story short, the vehicle appeared to be done the whole time. He was actually getting price quotes. My suggestion would be to skip the price quotes. If there is another problem that may need attention in the future, just let us know. If we want a price quote then we can ask for one at that time or in future. Wasted what appears to have been at least 30 mins while he was getting price quotes which I didnt need. But again I did not place blame on anyone. Its just how you guys do business. The service tech was great and made adjustments accordingly. Thanks again. Ill tell them next time to avoid any price quotes.

William Monzel

Dec 13, 2014

Prompt service. The staff had a discount coupon I could use.

Eric Williams

Dec 12, 2014

I have never once had any difficulty with any related customer service. Either buying a car or regular service.

Matthew

Dec 12, 2014

Thomas and Nic, fantastic to deal with. I live 2 hours away from dealership and very pleased with my experience and would gladly drive back.

Randolph Dean

Dec 12, 2014

my experience is always good, i have no problems with how things are handled the service adviser was very helpful

William Beck

Dec 12, 2014

Dealer Recall repair, called, confirmed appointment, friendly and helpful Service personnel,left vehicle, less than a hour call that repair was complete, provided transportation to pick up my vehicle. Great experience! Service writer informed me of other service plans offered by the dealership as well. Thanks you!

Gretchen Smith

Dec 11, 2014

I always have been totally satisfied with the service I have received at Huntersville Ford - used it on schedule when my car needs serviced or inspected - have never taken the vehicle elsewhere. One of the reasons I have been so happy with the treatment I have received is because of the Service Manager - Rob - who so efficiently and always in a pleasant manner handles whatever I present to him that needs to be done. Thank you for allowing me to be a satisfied customer of Huntersville Ford!

Loretta Rizzuto

Dec 11, 2014

Reliable / good service/ friendly employees / trustworthy

Madeline Ramos

Dec 11, 2014

Everyone was very nice and the sell person Mr. Tom was the best.

Stephen Reynolds

Dec 11, 2014

Every time I go in, whether for an oil change or a wash, I'm treated great and so is my car.

LMB

Dec 10, 2014

I purchased a new 2014 Flex. I went into the dealership with a preconceived notion that your prices were not the best. I left feeling like I got a decent deal and the sales staff and everyone was very pleasant and tried to get the deal to work for me.

Susan Hunnicutt

Dec 10, 2014

It was great to get a ride to shop while my car was serviced! I was also happy with the total v ist!

Talaya Clark

Dec 10, 2014

The sales agents were knowledgeable about the product and they were not pushy.

James Hillman

Dec 9, 2014

Had fuel emissions valve replaced. Rob did a great job of informing me what needed to be done, giving me an accurate estimate and notifying me when the work was finished.

Je Song

Dec 9, 2014

I had such an exceptional experience that I brought my mom to buy a car the next day.

Rory Quinn

Dec 9, 2014

Things have improved within the last few months. More information on vehicles would be helpful ( maintenance, etc).

John Gibson

Dec 8, 2014

Very helpful staff. Dan was courteous and did a great job of selling us our new car. We appreciate the no pressure sales team you have.

Catherine Hildick

Dec 5, 2014

3 car recalls on my 2014 Ford Escape were done with the oil change Very courteous though time consuming Customer Service and facilities are both top quality

Ricky Woods

Dec 5, 2014

Great service at a reasonable price. I would recommend service department to others

Dakota Hicks

Dec 4, 2014

I appreciated how quick the process was. I was only in town for the weekend and everything from finding a vehicle to driving out of the lot only took a couple of hours.

Kathleen Miller

Dec 4, 2014

Overall pleased but was only there for oil change and tire rotation and it took about 2 hours. Not happy as I was the only person in waiting area for the last hour and a half

Channtra Ngo

Dec 3, 2014

Francina was great and knowledgeable . Great experience .

Dominick Macioge

Dec 3, 2014

The staff was great. Gave me a coupon for the oil change and I will always get my service done at Huntersville Ford. I would have liked if they had documented the smart ice in the owners manual, for the sake of record keeping at trade in.

Jennifer Hornbeck

Dec 3, 2014

The staff has always been great at Huntsville Ford!

Ronald Munse

Dec 3, 2014

Well, I came in for an oil change and to have my tires rotated - left $1100.00 later. Apparently I needed new tires of which your Service Manager was extremely helpful. I then replaced some brake fluid, and a few other things that were needed. Not to worry........All in all, I was well served and your people were very courteous. Thank you.

Phillip Thomson

Dec 2, 2014

staff very helpfuli purchased the 2014 explorer from Carlos in August - he always makes a point to say hello when he see's mei am happy with huntersville ford

Stanley Reed

Dec 2, 2014

This was the first time I shopped for a car in 13 years. Huntersville Ford and Mr. Carlos made it a GOOD EXPERIENCE.

Michael Webb

Dec 1, 2014

I was there to have a new tire fitted that had been previously ordered. The tire was fitted in a timely manner, ensuring I had as little a wait as possible. As usual, the staff were pleasant and highly professional, and I will always bring my 2013 Ford Focus to this dealership for servicing.

Paul Staller

Dec 1, 2014

i had my car inspected and it was busy but it was handled quickly

Paula Hughes

Dec 1, 2014

Cliff was wonderful. The car was ready before he promised it.

Shalana Lackey

Dec 1, 2014

Good service and the job was completed in a timely fashion.

Edmund Moran

Nov 28, 2014

I have a 1995 Ford F250 4x4 and it only has 56,000 miles on it. I wanted the truck to have its first major service / tune-up and Cliff your Service adviser explained everything in detail to me that would be preformed on my truck. They took care of my truck and treated it like it was "Brand New"!The entire service team at Hunterville Ford are extremely professional!! Cliff is a wonderful service adviser! He listens, he explains and he will not do anything to your vechicle which he feels is not necessary at that time to do. He treats people with tremendous respect and that means the world to us!!

Naime Yengulalp

Nov 28, 2014

Staff was helpful,solved my problem immediately. Service was excellence.

Bill Matthews

Nov 27, 2014

Excellent communication and follow through by all parties from initial check-in to paying the bill.

Jeffrey Eames

Nov 27, 2014

Purchased 2015 mustang gt. Salesman was great, very satisfied!

Michael Hill

Nov 27, 2014

Ford Expedition EL Limited. Service was great. Entire sales team were very helpful.

Sylvia Thames

Nov 27, 2014

Great job AND Service. In addition to doing my oil change, the technician also completed two of my three recalls. Very pleased.

Hans Nohr

Nov 26, 2014

The service was, as usual, excellent. I have been doing business with Huntersville Ford for around 9 years....they have never failed to provide on target, as estimated, service. From Lucas at the head of the department, to John Phillips as service manager, right over to Rob in Fast Lane...uniformly efficiently and friendly....I couldn't find a complaint about any of them even if I tried....I highly recommend Huntersville Ford for service for your Ford....I have just never bought a car from them, but I am real sure the work they do would be just as good on that side as it is on the service side!

Vanco Nikolic

Nov 26, 2014

Every time i need service, i bring my vehicles to you and get the best service and price possible. Keep up the great work.Vince

Arnold Sparr

Nov 25, 2014

Cliff had my vehicle serviced in a timely manner. He even pointed out a potential problem and offered seversl options to correct it.r

Jennifer

Nov 25, 2014

I have to say that the only thing I do not like is when you use your quickliane techs to do other work causing my oil change to take two hours. That's like going to McDonald's and having to wait two hours for service. Quicklane is for quick service.

David Adams

Nov 23, 2014

Dealt again with Rob in the QuicklaneDid synthetic oil change and tire rotationBrake service was recommendedWill bring vehicle in for that shortlyrob's service is always exceptionalOverheard him researching new tires for a lady and he did a very thorough job to get her the best dealI always feel very comfortable dealing with RobTrust him totally!

Don Neil

Nov 22, 2014

The Huntersville Quick Lane staff and technicians are excellent. My F150 and Cmax have only been serviced by them.1st rate crew !!!!

Jason Gregory

Nov 22, 2014

Very helpful and willing to work with us to get a deal done!

Larry P. Kelly

Nov 22, 2014

It three times to find out the problem, but we did and that's all that really matters. The people in the service department were great, they checked me in quickly, listen to what was going on with the Escape. If it would not replicate the problem, then its hard to fix what's not showing up, but then it did. Problem solved, and its running great now. Everybody has been very understanding and I will use Huntersville Ford again.

Linda Pope

Nov 22, 2014

This is the 2nd vehicle I've purchased from Huntersville Ford and I've never even considered going anywhere else. Todd Jones is an exceptional sales person and both times he has met and exceeded my expectations. I've recommended this dealership to several people and they've ve all come away happy! The service personnel I've dealt with and will continue to deal with are a par above all else. Rob Yazenbiak and Jon Phillips are the BEST at what they do and are always a pleasure to deal with along with being super knowledgeable! As far as I'm concerned, there is NO other Ford dealership

Naime Yengulalp

Nov 22, 2014

The service in this dealer is always perfect, newer was bad. We use them for last 10 years

Arthur Presnell

Nov 21, 2014

Service Department took care of the issue I had while I waited.

Howard Elliott

Nov 21, 2014

great service and friendly people and clean place of business

fr8shaker18

Nov 2, 2014

Recently bought an Edge from Carlos at Huntersville Ford. Great experience!!! Carlos was extremely friendly, helpful, knowledgeable and definitely personable but not pushy. He allowed my wife to pick what she wanted and listened to and answered our questions. This was our 4th car purchased from Huntersville Ford and most definitely wont be our last. Every trip to the dealership, whether it be to purchase, have service performed or just stroll the lot, everyone is friendly and ALWAYS speaks. Will definitely refer Huntersville Ford to any friends or family who may be looking for an automobile.Thank you Carlos!!Also Thank you to Bob, Jeremy and Daniel!Great Job!!!!

duke08

Oct 29, 2014

My Family and I have purchased over 12 automobiles from Huntersville Ford over the last 20 years.Huntersville Ford is a family driven dealership and you can trust them 100%. The Sales Manager Bob and his sales staff are always ready to help you, even with emergencies (when I was in a car accident, Bob was there to help and direct me to properly have the car repaired). My wife always feels extremely comfortable when she takes her car in for service / oil changes and they make her feel at home.The salesman that we LOVE and enjoy to work with is Carlos Garcia!! You talk about Family, this man is Family and goes the extra 10 Miles to take care of you and keep his promise! He always calls to check on you and to see if all is good and if you require anything else from him. Carlos sets the new standards for all sales persons! Extremely helpful and truly cares!!We truly love Huntersville Ford!!

Mvd2south

Sep 27, 2014

During the 8 years I have lived in NC, Huntersville Ford is the only dearlership I do business with.They are very personable, dependable and work with you to satisfy your needs. Thank you to all.

rwmcgee31

Aug 27, 2014

James Hawkins and Jeramie Matheney did a great job, very helpful with my trade and information available to make it happen. Will go back to Huntersville Ford in the future and refer others to this dealership.

msu2384

Aug 25, 2014

From the time I first went to Huntersville Ford to the time I finalized my purchase everything went very smooth. No pressure, east going people everywhere. Carlos was very helpful and a pleasure to work with. Will definently consider Huntersville Ford for future vehicle purchases.

Cmay5660

Aug 21, 2014

I love your dealership! You guys have great customer service and it really shows. Barry was great and very helpful with my purchase. What really stood out for me is I left my garage door opener in my trade in and I went ran back to grab it you guys had just closed. The finance guy who was leaving was very sweet and ran in to get it for me. Actions in motion to back up your brand is what really stands your dealership apart from the others.

Silverfusion14

Aug 21, 2014

Carlos is the best sales person!!! We had two small kids with us and he knew how to make to process go fast and smooth. Will definitely recommend Carlos at Huntersville Ford to all my family and friends.

Tmdavis2014

Aug 21, 2014

Carlos and Kim worked well together. They both worked hard in finding me what I wanted . The budget and details were important and they were able to adhere to both.

Bjcasey1937

Aug 20, 2014

We came to Huntersville Ford after reviewing several other dealers.We went to a local dealership who showed us the car, said take it for a test drive and never told us much about the vehicle. The price changed three times in the two hours we wasted there.We were about ready to give up when we decided to drive to Huntersville and check out the ford escape there.Francia explained every detail of the car. Answered every question and made sure we understood how things worked. We test drove it and we very impressed. Next was the trade and the price on the Escape. The price stayed at what we were promised and they trade was minimal for my van. We came to an agreement and are very satisfied with it.Everyone at Huntersville Ford was great.Especially Francina.Thanks for a great experience in buying a new car.Will highly recommend you all.Sincerely, Bobby and Ethel Casey

Kathie14219

Aug 20, 2014

I love my ford fusion. Carlos did an excellent job in getting me the vehicle that I wanted. Will definitely recommend my friends to him.

SB03

Aug 20, 2014

Traded an F150 for an F350, Mike and Stephanie handled all my needs in a very timely manner and were always awaiting my arrival when I did have to be at dealership. They made the trade very easy, I didn't lay a single finger on my old truck, they cleaned out and boxed the inside as well as cleaned out the bed and switched over my toolbox to my new truck. I felt as if I was handed as a valued returning customer even though I had never been to this dealer before. No haggling and they meet all KBB values for my trade. Overall Great experience!

KDL2014

Aug 19, 2014

We were interested in a car on the lot, but when we told the agent we weren't sure if we would trade in our car, it depended on the price, she told us to leave and "come back when we had our ducks in a row." For such a major purchase, I would expect some common courtesy.

LegallyAuburn

Aug 19, 2014

We found a car that met our needs on the website, but when we went in, we were quoted a higher price than the one on the website! When I asked if they could match the price offered by a competing dealer, they told me no, and also made derogatory comments about their competitor, telling me it was "unsafe" to work with anyone else. The "best price" was above KBB, Edmunds, and local dealers. Look elsewhere if getting a fair price is important to you.

ML2014

Aug 16, 2014

My husband and l went to the dealership to look for a brand new car. When we walked in no one greeted us. We waited for about 5 minutes and finally a guy from the service department asked us if we had been helped. To make a long story short, they were not willing to show us the numbers of a car we were interested in. The service was horrible and they were rude. I will not go back to this dealership. They suck!!!

firehawk1397

Apr 28, 2014

Waited a LONG time for NO help whatsoever!!! This place pads prices and the service manager and clerk lady were snappy. This place is close to me....but it will be worth the drive to go somewhere nicer and better priced.

Les & Betty

Apr 23, 2014

Jose is a very respectful and wonderful sales agent. He worked very hard with me on finding the car that I was looking for. I had my loan approve over a month ago and because Jose was such a great sales agent, I came back each time to see if he found a car for me. He called every so often to update me. My husband and I decided that we would continue to work with Jose until he find what we wanted, and he did!!! I will tell all my co-workers about this guy and will be a walking and \"riding\" advertisement for him. My husband and son will be purchasing a car and we will be looking for Jose soon. \r\n \r\n Thank you Jose. Les & Betty

Becky

Jan 3, 2014

Would recommend this dealership to all! We have bought 3 cars from them: F150, Edge, and most recently the Escape. All have been great cars. The sales team was extremely courteous and very helpful. I have taken all of the vehicles to have the oil changes, 30k/600 mile tune ups, and inspections all to the service area. I would not take my cars anywhere else. Everyone at this dealership treats us with the utmost respect.

Grandma

Dec 4, 2013

This dealership exceeds my expectations every time. The guys in the service department are so nice to me, it makes me very confident in the service I get. The same for the sales people, the entire dealership treats me like they would treat their mom, and that means a lot to me because I have recently become a widow.

Denisecollado

Jun 30, 2013

Excellent experience. I am a female who happens to be a engineer. I have had to walk out of dealerships that gave me the run around because I was female and expecting me to fall for scams. Huntersville Ford treated me with total respect the entire time I was there. They were up front with the deal and gave me a no kidding good deal. I was actually surprised at the deal and interest rate they could get me. I would highly recommend them to anyone who is in the market for an awesome car at a great price. No regrets and only praise for Huntersville Ford. Could not be happier!

Brenden123

May 21, 2013

Stay away from this dealership. My fiance went their to look at a car. The sales staff was horrible. Took her purse so she could not leave, Had her crying. If it would have been me I would have called the police. Sales manager came out and was rude to her. Now I am involved and I can promise she will not buy there regardless of price. They are true xxxx, and that is being nice.

dpdavis

Apr 19, 2013

Excellent experience. The sales rep Josh was great and they were very fair on price. I was in a bit of a hurry and they cut right to the chase for me. Felt comfortable the entire time. Friendly and knowledgeable.

zipadeedooda

Apr 13, 2013

Huntersville Ford installed a used coil in my 1998 Ford F150, and charged me close to 300$ of which $100 was for the supposedly new part (and which lists for $75 over at Ford's official parts website). I brought it back 3 months later because the used part failed and they were asking me how the used part got in there ... I am still waiting for a call from the Service General Manager - and do not expect one quite frankly as the fish rots from the head. They did replace the used part with a new one after I returned and complained to them - however it is totally unacceptable that this happened in the first place. I was a loyal customer for 15 years ... and at this point there is nothing they could do to restore my confidence in their service. I will have to go and double check everything they claim to have done now over the years (at least the things that were not easy to verify as being completed honestly). Two words about Huntersville Ford: Stay Away!! The definition of "stealership" at its finest.

customone2001

Jan 28, 2013

Quality of the work had been ok however recomending services not needed is unacceptable. When I called to complain I was told I would receive a return call, which never came. I then reported the issue to the BBB. The response to my complaint was to question the capability of the other shop I visited. So I visited a second repair shop which confirmed the services were unnecessay. No ownership of the misdiagnosis (whether intentional or accidential), no apology. Huntersville Ford could care less about losing a loyal customer or righting the situation. I will definately not recommend them to anyone, quite the opposite.

simpleenigma

Dec 28, 2012

Dishonest with online quotes. Quoted me a price over the internet and assured me they could give me an even lower price if I came to the dealership. When I got to the dealership they gave me a price $1000 more and said the quote assumed I paid a $1000 downpayment and took that money out of the price. He said it was in the quote but when I pulled up the email there was nothing about that in the email. I showed him and he said it was a mistake and would not honor the price in the email, let alone what I was told on the phone. Just a bunch of sharks.

stilley333

Dec 25, 2012

I have been utilizing Huntersville Ford for over eleven years both for sales and service and I have always been pleased with the service I have received. Everyone is knowledgeable, professional, helpful and accommodating. I recommend both sales and service to all my friends and family. I have never had an issue that was not resolved to my complete satisfaction.

poss

Sep 22, 2012

My wife and I dropped her truck off at Huntersville Ford for 4 brand new tires. While it was there we get a call that she needs ball joints with a price tag of 601.00. She decides to wait on the ball joints and just get the tires for now. After having another shop look at the car it turned out no new ball joints were needed. Repeated calls for an explanation from Huntersville Ford went unanswered. We were both loyal customers until this happened...Never again!

want a ford

Aug 27, 2012

we've gone to Huntersville Ford to purchase a vehicle and the second time we have been nearly laughed at during the buying process and we have walked out. (Last time we ended up buying 2 BRAND NEW Toyota's from the dealership down the street and had a GREAT experience overall there.) This time we'd also like to buy locally so we can have service done locally but we do not need some extended warranty or service package. I wanted 2600 off the total price of the vehicle which was USED and nearly 3 years old. They were horrible to deal with and when we were eventually addressed by the smug finance manager at the end he stated" we'd be happy to show you something else that fits in your budget"... my response was .. "No thanks there are other dealerships!" They had no idea what our budget even was! They did not come off the price $1.00 on two rounds of negotiations and now the vehicle is another 800 higher than when we first looked at it 2 weeks ago. We'll Support American made products but I won't support this dealership!

Betty Neff

Jul 22, 2012

Huntersville Ford is the best dealership I have encountered in the 16 years I have lived in NC. They are always friendly and helpful and even know my name, not just my car.

7jscott

Jun 14, 2012

My 83 year old mother needed a used car.She decided on a buick suv.We drove it on 2 different occasions and it seemed fine.Then 24-48hrs after she had it,the car developed engine problems,overheats.We told them we weren't interested in that car and he said he would only give us $6500.00 back from the iriginal $8000.00.That was unacceptable so they are spending the first 500.00 to try and fix it.Six days later they are still working on it.Run fast away from these guys.

sjones1234

Feb 8, 2012

I went to Huntersville Ford for the first time the other day. I got a flat tire on my way to school and they were the closest dealership. I brought my car right into the quick lane area and they were actually amazing! They were very nice and found that there was a nail in the tire. I was surprised when they told me it was only going to be 10 dollars! For the very short time that I was there everyone was more than happy to help me. Since they do work on all vehicles I don't think I will ever bring my car anywhere else again! Thank you guys at Huntersville Ford!!

waltini

Feb 8, 2012

Paul took great care of me when I brought my vehicle in for service. He always does a great job andnever takes advantage of me and fixes exactly what I ask him to do. The ladies who schedule the service appointments for me are always upbeat and very friendly over the phone which also makes my visit to Huntersville Ford a good experience. Thanks again for all their hard work, along with their team's hard work, to get me in and out of there as soon as possible with my vehicle!

RubyBreeze7

Feb 2, 2012

I brought my fusion in for service and I was in and out. John sat with me and let me know what to keep an eye on and that helps because I am always busy and tend to forget the keep up. Plus they give me a call to let me know about the coupons and savings available. I really appreciate their length of customer service.

pcx8000

Aug 19, 2011

I took my F250 in for an oil change, tire rotation, state inspection and minor recall. FIVE hours later, I was finally on my way. When I asked how this minor service could take anywhere near FIVE hours, the answer was "the other service writer didn't tell me you were waiting"..what poor processes they have in place to handle their service work. I have used Town and Country Ford for many service functions and will now drive across town to let them regularly service my truck..I will NEVER go back to Huntersville Ford again.

crupert55

Jul 13, 2011

I am 56 rs old and been buing cars for many years. When I bought my 2011 Ranger on 7/9/11 I thought there was no way I was going to a deal. Wrong!!! the folks at Huntersville Ford worked tirelessly to get me the best they could and they did it. If you are looking for a great deal and people that will go that extra mile for you. Here is the place. Please see the folks at Huntersville ford they are there for you. Not worried about profit just making the customer happy. I will be buying all my future cars at Huntersville Ford and so should you

redbellpepper

Jul 7, 2011

My husband and I went to Huntersville Ford to test drive a new Fusion. We've used this dealership for service a few times (for our Mazda) and they do a pretty good job. They diagnosed and fixed a problem that another auto service place had pegged as a huge transmission problem (it wasn't). Anyway, during this visit we met Sherif, who was extremely knowledgeable about the car and all its features. He showed us all the features of the model in the showroom, and then got us one to actually test drive. He was friendly and not pushy. When we got back, I expected to be held hostage with the sales pitch, but his approach was very no-pressure, even when we told him we were still in the test-driving/research stage of the buying process. At this point, most other sales people at other dealerships have started saying disparaging things about other brands and area dealerships - not Sherif. He commended us for doing research and seeing what's out there. I'm sure he realizes that the Fusion sells itself, but I greatly appreciated leaving the dealership with a sense of contentment. I used to be very anti-Ford in the past, but I find myself actually recommending my husband to purchase a Fusion - and this has a lot to do with how we were treated at the dealership (we had the exact opposite treatment from a competing dealership next door to Huntersville Ford). It is rare to find this. I told Sherif, "Thank you for making this as painless as possible" when we left, and he said, "I like to treat people how I would like to be treated." Very wise. Hopefully we will be back to make a purchase. Thank you Huntersville Ford.

lholden

Jun 23, 2011

I took my Fusion in for an oil change last week, and the service department was very quick. It was also convenient that they had wi-fi so I could still work while I waited. Rob was very helpful and let me know that my brakes and tires were in good shape. I appreicate them keeping up with those items for me, because I forget to check on that myself.I would recommend them for service and will be back for future work myself!

Sandra Zad

May 29, 2011

I would recommend Huntersville Ford Dealership to everyone looking for a great place to buy or even look for a new or used vehicle. Everyone we ran into was very helpful and friendly. Todd Jones was very knowledgeable, any questions we had he didn't hesitate to answered. I love my new Edge. Outstanding customer service.

walterterry

May 6, 2011

The service dept failed to install the oil plug tight enough on our f350 diesel. When it vibrated off it caused $5500 worth of damage. They deny, lie, deny, delay, etc.RUN from this dealer! They are professional liars and phonies. This is currently in litigation. When the oil plug vibrated off, it caused both turbos to fail. The dealer that our Ford Roadside Service towed us to found the oil plug laying in the oil pan. The dealership was able to screw the plug back in with no problem. Sad sad dealership. How do they sleep at night?

jtmullis

Apr 9, 2011

The Dealership has done my service on all cars since 2007 at least, "GREAT" service dept.Would recommend Huntersville Ford to anyone. First time buyer with my F150, Jeremy was a very polite and patient salesman. Thank you for the new truck. James Mullis

cschaeufele

Mar 16, 2011

I had my Truck serviced at Huntersville Ford, and the inspection of my brakes showed that a bearing was going out. I told them to replace the bearing and the front rotors. I picked up the truck paid $1355 and drove home. Half way there the wheel fell of the truck. I called the dealer and told them the wheel had fallen off my truck; they sent a mechanic and a jack. I stood in traffic for one hour while he tried to put the bearing back on. He asked if I had a screwdriver so he could hold the hub while he tightened the nuts that held the hub assembly to the wheel. He felt that the bearing was back on and he thought the truck would make it back to the dealership. I could see that the wheel was still loose and told him to call a tow truck. The Dealership gave him a number of the towing service; however they did not answer their phone we waited another 15 minutes in the rain. He had me drive the truck back to the dealer, all the way back I could hear the bearing, or something, scrapping, I know that the drive back caused additional damage. When I returned the next day they said the hub assembly that they installed was bad. The mechanic told them that it was my idea to drive the truck back to the dealer. The service manager said he inspected the parts and that the nut and everything was tight showing that the part was properly installed. I asked why the mechanic came to the truck with the exact wrench to tighten the hub nut, his reply was that the nut must have backed out because the part was bad. When I asked them if they found anything else wrong they said no. When I further quizzed them they said they turned my new rotors which were installed during the servicing that day. The service manager did not feel that they should compensate me at all since in his words it was not their fault. They finally agreed to pay for the rotor. I would never go back to this dealer and will do my best to make sure no one else has to deal with the poor service from this dealer.

Majordawg

Jan 29, 2011

I had agreed on a price and figured the payment ( I work in finance). The payment they brought to me was $80.00 more a month than I figured. "Show me the numbers" I said and thats when they started with the four box thing. We got through it and I purchased the car. Soon after I had a problem (spare you the details) but the guy in the glass booth who was the "owner" when I purchased the car was just the sales manager when I went to speak to him about the issue. I would at least shop another dealer- I will never go back there!

bill hunter

Jan 4, 2011

after calling on the phone with a loud noise in the drive train in my ford edge.Clifford ask a few questions and ask if I could get my ford to the shop?I drove to the shop and explained that I was from out of town and neede to get on the road by Wednesday ifat all possible. The service department called me back and stated they have my problem and my edge would be done by 4 o'clock on Tuesday. They fixed the problem,washed, and did a sevice check. This is service I never recieved before from aguy that was always a chevy man.When the time comes for a new vehicle I will make a trip to see my family and give Huntersville Ford the first opportunity to sell me a new ford. I would like to also state that I was treated with respect and Cliffiord was professional, knowledgeable and courteous.And I would like to take this time to thank Huntersville Ford.

hansnohr

Dec 8, 2010

I would give this dealership an overall rating of Excellent in the service department. I bought my Taurus in CA, but moved here and the service has unfailingly been excellent with constant attention to the details I wanted looked after. Every effort has always been made to satisfy my requests, and there have been no screwups! Furthermore, the service people, John and the techs, have made some excellent suggestions for work needing done to my car. If I wanted to buy a new car, this dealership would be the place!

blippy415

Dec 7, 2010

My family's visit to Huntersville Ford was wonderful the entire staff from our sales person to the finance manager we signed papers with treated us in a professional and friendly manner. I would recommend this dealership and the employees I felt with to anyone looking to purchase a new or used vehicle. I thank the entire staff for making my family's car buying experience a pleasant one.

ashschwahn

Nov 20, 2010

This is the best ford dealership there is! They are so friendly and beyond helpful! They have amazing product knowledge and I HIGHLY suggest purchasing your car from here! Beware of Mooresville Ford..they are terrible and they are liars!!GO HUNTERSVILLE FORD :)

JojoA

Nov 18, 2010

The staff is always friendly. I always receive a phone call describing the problem, what the solution will be, and the anticpated cost. If something else is found, I receive another phone call. Their car service drop off at work is another bonus. I also like the rewards program. It has helped to defray some part of the cost of repair everytime I go in.

rhood55

Sep 12, 2010

Called in advance to confirm that this Ford dealership could repair my Mazda as it was the closest repair shop to my parent's home. I was told by Cliff to bring it on down. Later that afternoon Cliff called to tell me that the diagnosis resulted in the codes for catalytic converter and crank shaft sensor coming up. I questioned the diagnosis because the symptoms were classic for a fuel pump problem and the catalytic converter had recently been replaced. He said he had no reason to sell me a fuel pump, that it was the crank shaft sensor. I approved the repair. On my way home to Florida the car broke down exhibiting the same symptoms as before. Upon returning the car to Huntersville Ford, Cliff informed me that they were just going by the trouble code and that they didn't have the proper diagnostic equipment for my car. This was the first I heard this declaration. Cliff never stated this on the phone when I called to confirm they could work on my car and he did not mention it when he told me the price of the diagnosis. He said that they would have to do pinpoint tests to determine the real problem. I asked if there would be a credit for the expense I had already incurred toward the correct diagnosis and repair. He said that they would definitely work it out. When I returned later that day he told me that there was something causing the coil not to work properly although the coil itself was fine. I chose at that point to take the car to another dealer and try to work out a trade as I had to get back to work in Florida. I asked for a refund and Cliff said that there was nothing that they could do. In my attempts to get remuneration for their incorrect diagnosis and unnecessary part replacement, a H. Ford rep has lied stating that I was told from the beginning that they did not have the tools to repair my car and chose to the bring the car there anyway. He has tried to imply that this was an unresolved issue looked at by other repair shops. They have never denied that they made an improper diagnosis and part replacement. Their argument is that they performed work and therefor should be paid. They are completely incompetent and morally corrupt.