Huntington Beach Ford reviews

Hannahbannana

Aug 8, 2016

I went into get my 2012 Ford Fiesta looked at which I unfortunately did not buy from hb ford and got stuck with a lemon. I met Aj there and he was so helpful and reassuring he did everything he could to get me out of my car and into a newer safer one, despite having so much negative equity from the fiesta. I bought a 2016 Ford Fusion from Aj. I couldn't be happier, Aj tells you the truth and is very honest and sincerely wants the best for his customers. I will continue to buy cars from him every time and I reccomended to friends and family they go see him.

MANH B DAO

Aug 2, 2016

Dealer added on $2,995.00 Extended Warranty without asking for my approval. One month after many requests from me, dealer still did not refund Principal and Interests. it also ignored my warnings of filing complaints to agencies. My advise to car shoppers is avoiding from this dealer due to its Bad Practices and its DisHonest and its Wrongdoings toward its customers. If you want to do business with this dealer, make sure to review everything, typically the numbers before sign the contract. It betrayed my trust. I did not review things after 4 long hour at the dealer, and I did not have Reading Glass at that time. I did the same way to the Toyota Dealer, and everything came out exactly per the agreement. This was my very First Bad Experience of buying a new car.

sirkolls

Jun 1, 2016

I bought my Fusion today and it was actually a very easy experience. AJ was the guy that helped me and made me feel comfortable as I was trying to decide which care to buy. A friend is who told me I should go here because they bought a car about a year ago and had a good experience, so I'm very happy I came here and very happy with my new car!!

DADDYD2

May 31, 2016

We received a great deal with fast courteous service. All questions answered immediately and deal happened without any tie up or delays. Highly recommended for a great buying experience.

BB

May 26, 2016

We stopped by to learn about the Ford Escape after seeing one in the HB Costco parking lot. I was going to be needing a new car in a few months so for the past month I was testing different cars out. It was such a pleasure to be greeted by AJ the salesman who had an answer to all of my questions and made some great suggestions. We test drove different models and found the perfect one! We felt like we were an expected guest of the dealership unlike 4 other experiences we had in the past month with very unmotivated salesmen who basically told me to build my car on the internet at home....no brochures,no models and just plain unexciting. We loved the car so much we took it home and it is FANTASTIC! Everyone that worked with us that day was polite and friendly. We look forward to being a new family member of the HB Ford Dealership!

bkj5252

May 21, 2016

I bought my truck at HB ford a few days ago, AJ was awesome. He provided me with all the information I needed was extremely friendly and helpful. I will be back for future purchases.Thank you for the great experience.Joan D

Sarah King

Apr 17, 2016

I got just what I wanted with the help of AJ! I went in to get the Ford Flex and that is what I drove away with. AJ helped me with finding the perfect one for me because I wasn't set on the color when I went in or the features. He made sure it would work for my Family and our needs. He didn't push the sell for the sake of the sell. I Loved the fact that he wanted to make sure I did the right thing for my Family and I. AJ went above and Beyond to make sure that everything was right before I left with my Flex, and that I knew how to use it. Not only that, he made sure that I feel comfortable coming back or calling him if I have ANY questions or concerns about it. I will Most Definitely recommend anyone to go see AJ at HB Ford! Thank You Again AJ

Diep

Mar 31, 2016

Everyone here at HB Ford is knowledgable and friendly! I was able to test drive the car I wanted and was able to know exactly how much I was paying.

Heather

Mar 27, 2016

Justin was awesome but got pulled away because he was double booked. Tony was amazing and I feel he would gave gotten us a great deal if he wouldn't have had to leave due to an emergency with his wife. So we ended up with Todd he was good considering the circumstances but I felt like we were rushed to make a decision because it was past closing. At the end Justin finished with us, he was extremely helpful and very kind..

Pete

Mar 22, 2016

HB Ford has a great sales team, Ben was very helpful on finding the Explorer that I wanted,I meet with Jason Fredericks,he did a GREAT job on getting the me the Explorer,Ryan in finance also did a great job.

Pamala

Mar 19, 2016

I appreciated that you were going to let me purchase the mirror elsewhere and still install it. Good customer service. We bought it from you anyway, but it's the thought that counts.

Elsa

Mar 12, 2016

The friendliness & ease of the process. Mike was a pleasure to do business with as we felt no pressure at all.

Steven

Mar 6, 2016

Huntington Beach Ford has always been honest and has had fair service prices comparable to non dealer service shops. Because of this I have been bringing my vehicle for all its repairs.

Susan

Mar 6, 2016

Daniel understood what i was looking for and didn't try to sell me on something i didn't want. I am very happy with my Focus.

lB562

Mar 5, 2016

Customer service from there employees suck bought an F150 4x4 sport paid 44,000 upfront the promised me a free full gas tank for taking there survey, so i get there and wait 30 min so when i go up to the sales man (Raul) he tells me he cant do it to come back another day dont make deals with that kid not a man of his word...

Leah

Mar 3, 2016

AJ Slaton and all of the other people who helped me at this branch were really understanding of my situation and got me into a car that worked for me.

Khanh

Mar 2, 2016

Thanks Mr John Morgan and Mr Roger who helping me get the new car. You guys are very nice and friendly.

Michelle

Mar 2, 2016

AJ and Alex were complete professionals! It was later in the evening and we still felt like we received the best service ever. The new showroom at HB Ford is really nice. AJ's level of knowledge was super helpful when deciding between different models.

Alesha

Feb 28, 2016

My sales person Mario was well knowledgeable , polite answered all of my questions, patient Tony the sales manager was very willing to please very helpful. Roger in Finance was nice.

Donalyn

Feb 28, 2016

Ken, from Huntington Beach Ford, was a phenomenal Ford associate. Not only did he make the process seem quicker than it was, but he helped tremendously. After Ken stepped out, we were taken care of by another helpful associate.

Christy

Feb 26, 2016

I enjoyed that the people who helped me made my car buying experience fun and were looking out for my best interest. The associates, AJ and Steve, were very helpful and I would recommend others to come here.

Surfelectric

Feb 25, 2016

Huntington Beach Ford.. The slowest most unprofessional service and the highest prices of any dealership I've ever been to, and if you need a courtesy ride you're better off walking back to work! they have one driver for all their soon to be pissed off customers. While waiting for my courtesy ride me and the other customers witnessed a begrudged mechanic scream at a service writer for only giving him two jobs for today.. I'm thinking that's the guy that milked my little job for 4 hours at $120 hr!??I needed my driver's side glass (already paid for) installed and the inside door handle mechanism fixed, cost of the glass to be installed already paid for.. So to install my glass and fix the door handle while the same door panel is off, and then hanging around for an hour witnessing the most unorganized service department ever.. I then get billed $540.00.Do Not Ever use this dealership for anything!Worst automotive experience ever!One star is too much!!

Margery

Feb 24, 2016

the sales guys aj slaton and rozz rahimi weren't your average pushy sales guys. they were laid back, honest and had all the answers to my questions. they didn't stress me out with the "always be closing" vibe.

Fabrizio

Feb 23, 2016

Everything, sales manager was excellent. Usually I never speak with a sales manager. He came out introduced himself and helped out. Our sales guy was super helpful as he was always catering to our needs and wants in regards to a deal. Of course someones expectations are sometimes not doable but they came really close so all in all it we got a great deal.

George

Feb 23, 2016

The entire process was painless, the staff was very nice and accommodating and I didn't feel pushed at all, I felt like everyone there cared about my needs.

Michelle

Feb 23, 2016

My sales person Romano was engaging and made the experience fun but not with fake sales tactics. He took me on the longest test drive of all the other dealerships I visited that weekend. Also he gave me his work cell so if I had any questions after I brought my new car home I could contact him directly. I did extensive research before I came and I needed an extremely low price. I feel the price, the incentives and the trade in they gave me was excellent. I have already referred one person to see Romano at Huntington Ford. The finance person and the manager were also excellent. It felt like a downhome small town experience and I am excited to go back for my first oil change. This was actually the best experience I have ever had buying a car in my life

Anne

Feb 15, 2016

Didn't feel pushed into sales. Took the time to drive all the cars I thought I was interested in buying.

Michelle

Feb 15, 2016

Everyone that helped us, Dan, Will, finance and even insurance as well as the manager were excellent! I felt very welcomed and that the employees were there to assist me and not the other way around. I did not feel pestered or pressured at all and that made me eager to return.

Cherrie

Feb 14, 2016

Your personnel are prompt 2 assist you with courtesy, knowledge of the products & persistence without being aggresive. they ask the right questions 2 find out the customer's wants, needs, likes & dislikes. This is my 3 Escape bought from Huntington Beach Ford 2004, 2013 & yesterday. It is your staff that keeps me coming back. Cherrie Danks

Cynthia

Feb 10, 2016

Sales Manager, Tony Montemorra, was very easy to work with and got me the payment I was looking for. Mario, the sales associate was also very courteous and efficient.

Catherine

Feb 5, 2016

Oscar came in to discuss the results of a battery test and a dirty air filter, so I had them replaced after my oil change. It was done very quickly and I appreciate that. I like the new improvements made and especially dealing with my service advisor for payment now rather than making a special trip to a cashier.

Christine

Feb 4, 2016

Friendly staff and good amount of cars to choose from.The sales staff was very friendly and willing to help as soon as we drove up!

Nita

Jan 29, 2016

The staff at HB Ford was professional, yet friendly and made us feel that they were working to get us the vehicle we wanted for the best price.

Natalie

Jan 27, 2016

This is our third purchase in the last 2 1/2 years from H.B. Ford. We have also referred two others that have purchased vehicles here in the last three months. Alex Stoeber and AJ Slaton were an integral part to ALL purchases. We would not even have considered going with a Ford if it weren't for Alex and AJ, and now we have two. We will continue to refer our family and friends to HB Ford in the future. Thank you,Robert and Natalie Reynoso

Bruce

Jan 17, 2016

I first met Mike Foster at the Anaheim car show. At the time I was looking at buying a Focus RS or possibly a Mustang. After looking at the 2 cars at the show, I decided that the Mustang was the one for me.The exact car I wanted was not available at your dealership or at any other dealership (trust me I checked every Ford dealer in SoCal and searched online for days to try and find it)While I was doing my own search, Mike was using his resources to try and find the exact Mustang I wanted. Mike contacted me on several occasions when he found a car close to what I wanted but in the end I decided that I would need to order the vehicle directly from the factory.I had never made a custom order for a car before and I will admit to you that I was very nervous about the whole deal. (especially writing a check for what become known to my family as the vaporware-car).Mike helped out with the hole process and put me in touch with John Morgan in order to order the car I really wanted. The process was simple and both John and Mike were very supportive with the entire process and quite simply made me feel comfortable in moving forward with the order.After about 8 long weeks of waiting (and probably a dozen calls/emails to both Mike and John as in "WHERE IS MY CAR") my baby arrived. It was perfect. It was beautiful and I am now enjoying it everyday.Both Mike and John were extremely helpful in this entire process and made me feel comfortable with moving forward with this purchase. I am very happy with the car and the customer service that both of them provided.In closing I would like to add a kudos to the young man that gave me the first test drive of a Mustang (I just dropped by and understandably Mike was with another customer). In the past I have worked in sales (computer/network system sales) and it is refreshing to see that a sales team will work together in order to serve the customer as opposed to just looking out for their own commissions. This in itself is a testament to your commitment to the customer.

Joseph

Jan 15, 2016

Prompt service, kindness from all employees, and I got no run around from anyone. Detroit would be proud of your service.

Dennis

Jan 10, 2016

i am very pleased with all the service I received from service writer, giving a ride home & back to pickup my truck, & service writer Christopher he is A credit to Huntington Beach Ford. Thank You Dennis L Moore

Jose

Jan 10, 2016

Mario was awesome helping us find the right car. He was kind and patient and honest. The negotiation over the car also went smoothly and Mario expedited the process for me since I had to be at work the same day. I'll definitely be back and hopefully Mario will be there!

Robert

Jan 10, 2016

Service advisor KEVIN OSBORN was great!! Honest, helpful, and went out of his way to make sure the repair job was done correctly and to the customers satisfaction. I will continue to go back as long as he is there.

Sue

Jan 10, 2016

Jack Triefenbach was prompt, efficient, and friendly even though he was working under "construction zone" surroundings. My work van was quickly serviced so I could get back to work. THANKS

Patrick

Jan 4, 2016

I needed to get copies of security key with remote made. the truck I bought only had one and I didn't want to deal with it if I lost it. Oscar got me set up and back on the road in about an hour with keys in hand and the security code for the door. I hope the construction is completed soon so everyone can move into new work areas.

James

Jan 2, 2016

Everything! Lennon Gomez was extremely personable and professional, meeting all of our needs without any pressure. Roger Zuniga walked us through all of our paperwork quickly and concisely, and Jacob did a wonderful and thorough job of acquainting my wife and I with my new car. Everyone we encountered was in genuinely good spirits; I could not possibly have had a better experience!

Frank

Dec 27, 2015

Bert was an excellent service advisor. He had the mechanic check the brake pads that were last reported to be needing new pads and confirmed they are still in great shape.

Donald

Dec 24, 2015

fixed my truck where other dealer did not jose called to let me know what was going on very good about helping get rental truck would recommend to others

Kenneth

Dec 23, 2015

Alex Barahas was personable, knowledgeable, & helpful. He spent time with us even well after they were closed to walk is through the finer points of the vehicle he had sold us. Great guy and an asset to your firm.

John

Dec 22, 2015

Brandon , the salesman who assisted me, did an outstanding job showing me the truck I was interested in and gave me options in helping me to make my decision.

Floyd

Dec 2, 2015

Jack did a great job contacting when the vehicle was ready and the maintenance was within the time forecasted per Jack.

Karleen

Nov 25, 2015

Oscar made sure I knew they were extremely busy that day. I knew I would be in for a long wait. He quoted me less then I expected which was a bonus. Even better is my car was done even quicker!

Mark

Nov 23, 2015

Salesman made everything very easy to understand. I feel like we got a great deal. I was pleasantly surprised at how little time it took to complete the purchase.

Colleen

Nov 15, 2015

Easy and fast! I am always happy with their service! Car was ready for pick up before I was ready to pick it up!

James

Nov 13, 2015

People were friendly and cost was low but with the construction going on it is currently a mess Hopefully the remodel will be finished soon

Camille

Nov 1, 2015

No hassle, straightforward salesperson(Rene Anguiano),& financing guy was great! I found the car I wanted on their easy to navigate webpage,went into the dealer,and drove away in my new Ford Focus an hour later. Great experience!

Samantha

Oct 29, 2015

That after having to get a manager got involved i was able to find out what was wrong with my car and have it fixed same day.

Harriet

Oct 21, 2015

I had a very professional experience with Huntington Beach Ford in purchasing my new 2015 Max-C automobile. Although it took several hours, every phase of the experience, from the test drive to the final purchase, was pleasant.,I had a very professional experience with Huntington Beach Ford in purchasing my new 2015 Max-C automobile. Although it took several hours, every phase of the experience, from the test drive to the final purchase, was pleasant.,I had a very professional experience with Huntington Beach Ford in purchasing my new 2015 Max-C automobile. Although it took several hours, every phase of the experience, from the test drive to the final purchase, was pleasant.,I had a very professional experience with Huntington Beach Ford in purchasing my new 2015 Max-C automobile. Although it took several hours, every phase of the experience, from the test drive to the final purchase, was pleasant.,I had a very professional experience with Huntington Beach Ford in purchasing my new 2015 Max-C automobile. Although it took several hours, every phase of the experience, from the test drive to the final purchase, was pleasant.

Beverly

Oct 18, 2015

Everyone was friendly and very professional. I was in and out quickly. My car was done ahead of the estimated time. How often does that happen? E

Kris

Oct 10, 2015

Everyone in sales and finance was friendly and up-front about our vehicle. Our sales person Mario Smith was super friendly and helpful.

James

Oct 6, 2015

John Morgan in fleet sales very knowledgeable, pleasant and helpful. You see I special ordered my F-250 King Ranch and John would call me every week with updates as to when it would be in, heck he was telling what train yards it was in! Alex in used cars sales gave me a sweet price for my F-150 trade in and along with the financial department made this the best vehicle buying experience I've every had!! From the time I rolled on the lot , traded in my F-150 and drove off the lot in my new F-250 was about 1 hour!!

Lynn

Oct 3, 2015

Customer service gentleman was kind and friendly as he always if. Good coffee--but can't wait to be back in the official waiting room when construction is finished.

Michelle

Oct 3, 2015

Steven and Ross were very helpful and professional. They made my experience and hb ford wonderful and I have already referred some people over to purchase their cars from hb dealership

Marissa

Sep 30, 2015

AJ and Alex were extremely helpful and made me 100% confident leaving the lot with my new car. They delivered the best quality service i could have asked for. I recommend seeing them when you go!

David

Sep 29, 2015

Jack is most courteous and helpful. I really appreciate the quality of service I observe from the tire guys since they remove old weights and clean the inside of rims when rotating and balancing. And, I am so happy that you price tires fairly so that I can bring my vehicle to you and receive quality service and tires without wondering where to go otherwise.

Richard

Sep 29, 2015

I liked the service provided by the Sales Manager and the Salesman (A.J,) They made the experience pretty much painless.

Janelle

Sep 25, 2015

The salesperson who helped with the purchase of my Ford Escape was very helpful and genuine. He was prompt and attentive and a big help. He showed me different options and ensured that was the car I wanted before I made the purchase.

Stephanie

Sep 24, 2015

Rene Anguiano very knowledge about the vehicle. Took his time to explain how the Ford Touch system worked. I would recommend Huntington Beach Ford.

Linda

Sep 23, 2015

We took my car in for regular service and thought we also needed to have the front breaks worked on, because of our previous service. When we picked up the car we were told the breaks didn't need work this time. Probably next. Happy news!

Araceli

Sep 21, 2015

Very honest and trustworthy staff! Not only they listen to you, but they actually care about what you are looking for.

Michele

Sep 20, 2015

Jack the service manager is fantastic. Always able to help and my car is ready when promised. I will not go to anyone else.

Pam

Sep 19, 2015

Very much appreciated the excellent service from the Service Manager, Keith and from the Cashier, Patty! They both completely exceeded my expectations!

Shane

Sep 18, 2015

Your customer service was amazing! Your salesmen were very approachable, patient and understanding. When my pregnant wife was getting hungry, you guys supplied us with snacks.

Bonnie

Sep 17, 2015

Service writer, Jack, is always friendly & helpful. Knowledgeable & keeps track of where my car is - how much longer it will be, etc. Always feel like the work I am being charged for is actually being done. The picnic table outside the temporary waiting area is very comfortable w/umbrella - nice breeze on a very hot day! Looking forward to seeing the remodeled facility.

Cynthia

Sep 16, 2015

I appreciated that the sales team didn't try to load me with things I didn't need or want. They listened.

Matheus

Sep 13, 2015

You guys were great!Everything was exceptional, since the receptionist to the finance officer, the coffee, the delivery process with all the details well explained...and by the way, the car is awesome!

Christine

Sep 8, 2015

The employees were both professional and responsive to my questions. The buying experience was easy and painless. I highly recommend this dealership.

Gloria

Sep 8, 2015

I have been taking my 2006 Fusion for service for four years. I could be taking it down the street to another Ford dealership, but the extra drive is well worth the quality of service.Jose Aguirre, the service advisor, is the best ever!! I always wait while my car is being serviced. He keeps me informed of the status the work and the approximate finish time. He has even taken the time to replace a tail light himself when I was in a hurry. I plan to buy a car soon and have visited with several people in the customer lounge, all of whom speak highly of their car buying experience. I highly recommend Huntington Beach Ford.

Jason

Sep 7, 2015

Upon my arrival on the lot Raul in particular was very attentive professional, and was smart to gain common ground as we began working together. His communication over the process of a week were also very encouraging.

Youssef

Sep 3, 2015

About two month ago I went with my new 2015 Ford F-150 Platinum and it had a problem since I got it with the seat belt at the back seat driver side, they told me that it needed a part and they have to order it from Ford International, through two month I tried to contact the dealer and check on the order however you can't go through their phone system, they put you on hold for long time and then hang-up on you, to the point that I had to go to meet with the service specialists Aguilar, Virgilio which he advise that it is still at back order, finally he call me yesterday and said to bring the truck, I dropped the truck today in the morning around 9:45am I didn't hear anything until 2:00pm, I tried to call the dealer to check and the service department receptionist put me on hold for over 30 minuets and then hang-up on me and when I called back and I asked why did she do that, she was very rude, I asked to speak to a service supervisor and she transferred me to some other lady when I asked her about her name and title if she is a service supervisor she said it depends...? at this point I was very upset and I had a friend to drop me to the dealer, and I found out that the truck was read and no one called me, and they didn't even wash it as I requested in the morning, I spoke with the service manager he wasn't helpful nor interested even when I told him this would be my first and last time at this dealer, horrible service and I don't recommend this location to anyone, I will try another location to go to and I will report them to Ford international may be they care

Jess

Aug 31, 2015

We just purchased an Edge Titanium. We had a terrific experience at Huntington Beach Ford. A.J. Staton was our Sales Representative. He was very knowledgeable, insightful, and courteous. He was very patient as we compared various models, did a test drive, and asked numerous questions. He made sure our car was serviced quickly and thoroughly explained all it's features before we drove off the lot. Alex Stoeber was the Sales Manager who assisted us with the lease agreement. He clearly explained our leasing options and made sure we were happy with the leasing terms and payment. Alex represents the dealership very well. We then worked with Roger Z. in Finance. Roger was up front and honest about the leasing paperwork. He explained each page clearly before we signed it. He handled all the paperwork efficiently. We had a terrific experience at Huntington Beach Ford and will certainly return when we are ready to lease another car, SUV, or truck.

NO4NMTL

Aug 29, 2015

I purchased a 2015 F250 4x4 Crew cab diesel My wife and I were treated with the utmost respect and treated like we really were important.We both are very happy with our purchase and the great deal we received. I am 100% satisfied with the entire staff at Huntington Beach Ford Todd from Internet sales is a great guy he was very kind respectful and very well informed answered all of my questions Ken the Tech who helped explain all the functions and set up my wireless Bluetooth was very informative and very respectful and reall helped me to understand my new truck

Cckings3

Aug 13, 2015

I went about a week ago to to look for a truck I've been wanting and a salesman named Raul helped me come to a better conclusion than I had before I went. If I end up buying the truck it will definitely be from Raul.

Keith

Aug 12, 2015

All of the staff were great. No pressure tactics and got me into the exact vehicle I wanted. AJ and Alex Stoeber worked with me from beginning to end. Both of them were honest, friendly and knowledgeable. I couldn't have asked for a better experience. I never go anywhere else.

Natalie

Aug 12, 2015

Alex Stoeber and Aj Slanton were very professional and extremely helpful. They made purchasing a car a pleasant and painless experience, which typically never happens.

Terri

Aug 5, 2015

Kevin was very polite & helpful right from the beginning! I brought my car in to get serviced & was thinking I would have to leave there for a couple days. I got a call around 1pm the same day that it was ready to be picked up. I want to thank Kevin and every one at Huntington Beach Ford for their excellent customer service. I will definitely be back

Daniel

Aug 4, 2015

I was limited on time. I was happy that they worked out a good deal with me on a very short timeline.

Lynne W Angels Fan

Jul 30, 2015

Alex Barajas was very helpful and walked us through the process step by step. The inventory was great and they had the car we wanted w/ all the features and the color rigth on the lot... I recommend chcking out Huntington Beach Ford and talk to Alex.

Travis

Jul 30, 2015

My service advisor Kevin was really nice and very professional. Tech do a good job of getting my car in and out efficiently. Service manager did a great job and works really hard to make it a good experience

Sam

Jul 20, 2015

Two weeks ago we bought a truck our experience was great. Michael the salesperson that help us was very helpful and patient with us. I definitely recommend ford of huntington beach and to Grizzly and all there staff.

Joel

Jul 15, 2015

Although they are going through construction, all the personnel were helpful and friendly. They did an amazing job and I would highly recommend them.

Raymond

Jul 12, 2015

Brought my 2nd veh. while I WAS GETTING MY TRUCKS SERVICE THE SERVICE WAS GREAT THE PEOPLE WERE BRIGHT AN CHEERFUL AN KNOWLEDGEABLE.

HBHDFB

Jul 10, 2015

This is the third vehicle we have purchased or leased from HB Ford and the sales department has been very helpful and great to work with. Our salesman, Raul Delgado, was most helpful, energetic and kept in touch and in the loop when we waited for delivery.

Tim & Cindy Feaster

Jul 9, 2015

After searching several dealerships for a used 2013 Ford Edge SEL, we went to Huntington Beach Ford. We found that their used vehicles were much better quality than other dealerships. Raul Delgado was very professional & very thorough in explaining all options on our used 2013 Ford Edge SEL. Raul also kept HIS word on everything HE promised us and reassured us that all our concerns were being taken care of. He has a great personality. We would do business with Raul again in the future.

Mickie

Jul 8, 2015

Told me what I should have done. Told me the price. Gave me time to think it over. Weren't pushy. I like that.

kayraemel

Jul 6, 2015

Just bought a Ford Edge from HB Ford. Great experience with the sales team of Mario and Ken. Very personable and no pressure to buy. This is my second car purchase from HB Ford and I would highly recommend them.

Barney

Jun 26, 2015

This dealership is nothing more than an unethical bait and switch and WE caught them red-handed.After close examination of the sales contract, we discovered they changed the sales price.Upon further examination, they (Max) added a 3 year warranty that was never offered or discussed.They all lied including the General Manager Omar.This place is disgusting and fraught with fraud and deceit.No wonder their BBB rating is C-.We were ripped off after we even shook hand with Alex!Stay away from this place!

Eden

Jun 24, 2015

I have had nothing but positive experiences with the last three vehicles that I have a leased working with Alex Staber and AJ. They embody every aspect of true customer service they focus on my needs. My rapport with them has created loyalty to Ford. In addition the quality of every vehicle I've owned has been exemplary.

Joel

Jun 19, 2015

Alex, Ryan and John Morgan all took great care of me. This is the 3rd new car I have bought from Huntington Beach Ford and I also bought 2 used cars from them. Omar and his crew have always taken great care of me and my family.

Jason

Jun 17, 2015

My sales agent Mario was perfect, he is an asset to the company. The whole staff was great to work with, this is my 2nd time purchasing here and the experiences has always been great!!!

David

Jun 16, 2015

I very much appreciate the shuttle service! It made my day doable and well, it saved my day! Also, I feel that I can trust HB Ford service to do good work. That is the primary reason that I take my car to you!!

Jack

Jun 10, 2015

Everyone was very kind and helpful and my work was done very quickly and well done!!! I have been coming to this dealership now for several years!!! Great people!!!

Ryan

Jun 7, 2015

My salesmen Zac and Dan were professional, knowledgeable and courteous. They helped me get the car I was looking for at a fair price. Also, Roger in finance did en excellent job finishing everything up and was able to help me get the carpool stickers quickly.

Leonard

May 29, 2015

staff is customer oriented...well trained employees are caring and helpful and eager to provide assistance. I would not hesitate to recommend this dealership to my friends and associates.

Kevin

May 18, 2015

Fred was persistent and got me to come back and introduced me to DanAnd we bought a car because of it.Both excellent salespeople!!

Teresa

May 13, 2015

My salesman, Rene, listened to what I needed to do, was patient, and didn't pressure me. In & out in 4 hours.

New 2015 C-Max Hybrid

May 12, 2015

Michael Foster and Dan Lucha were a pleasure to work with. They were professional, straight forward and treated me like family. I got a great deal on my 2015 C-Max Hybrid lease. It is the best experience that I have ever had at any dealership. I will be recommending them to all my friends. The entire staff was courteous and friendly.

Sheila Vaughan

May 11, 2015

I had a wonderful experience. Both Michael Foster and Dan Lucha were a pleasure to work with. They were honest and straight forward in all their interactions with me. I got a great deal on a new lease of my 2015 C-Max Hybrid. I just love it! I'll be recommending them to all my friends. The entire staff was courteous and professional and made me feel like family, The best dealer transaction that I have ever had.

Amelia

May 7, 2015

I went to Huntington Beach Ford to get a new car. I want to thank Michael Foster and Dan Lucha for the best experience ever. They both helped me purchase a Ford Explorer. They were both very helpful. I would recommend them to anyone who is out looking to get a new car.

Danette

May 7, 2015

Steve the manager really knew all details about my car and the best program value lease vs purchase based on manufacturer's rebates etc

Amelia

May 7, 2015

I went to Huntington Beach Ford to get a new car. I want to thank Michael Foster and Dan Lucha for the best experience ever. They both helped me purchase a Ford Explorer. They were both very helpful. I would recommend them to anyone who is out looking to get a new car.

Jgage

May 3, 2015

We had an overall great experience at HB Ford. The entire staff was very helpful and worked with us to find us the best deal/car for our family. Dennis has been incredibly helpful and has had great follow up service as well. We have really enjoyed our experience with them thus far, and it gives us a lot of confidence in our vehicle to know they are there to help at any time.

Sahar

May 1, 2015

My husband and I went to HB Ford to buy a new Mustang and our experience there became as easy as possible.Fred our salesman helped us through the whole process. He described clearly about all the models and option there were and helped us find the right one that we felt in love with. This amazing experience will drive me back to HB Ford for purchase of my other cars. I will definitely recommend this dealership and specially Fred to all my family and friends.

Vince_Argy

May 1, 2015

I am very pleased with my experience at Huntington Beach Ford. My salesman's name was Lennon and he did a fantastic job. He was very helpful. I am very happy with my new Ford Expedition and would recommend HB Ford to anyone. Ask for Lennon!

Krystin

Apr 30, 2015

Fred was super friendly. And Dan was very knowledgeable about financing and other items. Rodgers was also great on the back end finalizing the finance papers.

frances65

Apr 30, 2015

Thank you Lennon Gomez and everyone at HB Ford. I had a great experience. Lennon was very helpful and really made an effort to get us in to the car we wanted. Thank you

Sahar Masjedifar

Apr 30, 2015

My husband and I went to HB Ford to buy a new Mustang and our experience there became as easy as possible.Fred our salesman helped us through the whole process. He described clearly about all the models and option there were and helped us find the right one that we felt in love with. This amazing experience will drive me back to HB Ford for purchase of my other cars. I will definitely recommend this dealership and specially Fred to all my family and friends.

Alifamilyman

Apr 29, 2015

I met with Dan Lucha and Mike Foster to test drive the 2015 Mustang and the 2013 Fusioin Titanium. From the beginning they made me feel like they were looking out for my best interest. I returned the next day with my Wife and Brother to look at the titanium. I told them what I what I my financial situation was and they suggested I should think about leasing a Fusion Energi. I wasn't really interest in hybrids but I took it for a test drive anyway. I was blown away by the smooth comfortable ride but yet had enough power to be responsive when I needed it. When we got back I still wasn't sure that I wanted a hybrid. Dan and Mike both told me how much money I would probably save considering I drive 50 miles to work and back everyday. They made complete sense and I decided that I would lease the Fusion Energi and go back and the end of the lease and see if I was financially able to finally get my dream car the Mustang. Dan and Mike made it the best buying experience I've ever had. I am going to send all my family members and friends to these guys they are the best. My wife will be buying the new Explorer from these guys and only these guys soon. They even convinced my brother who leases a Benz to switch to ford after his lease is up.

jasondavis057

Apr 29, 2015

This was my first new vehicle purchase for quite some years. The sales guys were great, Michael Foster and Dan Lucha made me feel comfortable and made the whole experience as easy as can be. I am happy with my purchase and will be going back next time I am in the market for a new vehicle.

Richard

Apr 29, 2015

I was very pleased with the ability to drive in without an appointment, and get the necessary work completed in a timely manner. Service Adviser Kevin called me immediately upon the completion of the work. He also went quite a bit further, by adding Diesel Exhaust Fluid to my truck's tank (Didn't pass the buck to anyone), after the warning light came on while I was taking delivery of my F-450. Great job Kevin!!!

Annette in HB

Apr 29, 2015

we bought a new Ford Explorer from Raul and couldn't be happier. It was by far the best car buying experience ever! Raul was courteous, respectful, fun, knowledgable and easy to talk to. Two thumps up to Raul and to his manager Tony for their excellent service at HB Ford!

tktodd

Apr 29, 2015

We think Dan is the best person we have ever bought a car from, really enjoyed his personality , help and insight to all our options. We would highly recommend to anyone looking for a new Ford please go and talk to Dan, he's the BEST!!!

alithefamilyman

Apr 28, 2015

I met with Dan Lucha and Mike Foster to test drive the 2015 Mustang and the 2013 Fusioin Titanium. From the beginning they made me feel like they were looking out for my best interest. I returned the next day with my Wife and Brother to look at the titanium. I told them what I what I my financial situation was and they suggested I should think about leasing a Fusion Energi. I wasn't really interest in hybrids but I took it for a test drive anyway. I was blown away by the smooth comfortable ride but yet had enough power to be responsive when I needed it. When we got back I still wasn't sure that I wanted a hybrid. Dan and Mike both told me how much money I would probably save considering I drive 50 miles to work and back everyday. They made complete sense and I decided that I would lease the Fusion Energi and go back and the end of the lease and see if I was financially able to finally get my dream car the Mustang. Dan and Mike made it the best buying experience I've ever had. I am going to send all my family members and friends to these guys they are the best. My wife will be buying the new Explorer from these guys and only these guys soon. They even convinced my brother who leases a Benz to switch to ford after his lease is up and of course he will be getting it from them.

jasondavis057

Apr 28, 2015

This was my first new vehicle purchase for quite some years. The sales guys were great, Mike and Dan made me feel comfortable and made the whole experience as easy as can be. I am happy with my purchase and will be going back next time I am in the market for a new vehicle.

AL

Apr 27, 2015

Dennis car salesman from Hb ford was great to work with! Friendly, courteous, and professional !i walked away with a 2015 Ford Mustang gt! He made a great deal possible for me! Everyone interested in buying a car should see him!

Fordguy6

Apr 27, 2015

Dennis was great in helping us to find the car we really wanted at a price we could afford

OCAuntie

Apr 27, 2015

Mike Foster and Dan Lucha did a great job! I was switching from a BMW X5 so I had a lot of questions and some trepidation about switching to an Edge. They were extremely helpful, answered all of my questions fully, and I drove off in a 2015 Edge that I love!

D Bykat

Apr 27, 2015

My wife and I went to Huntington Beach Ford "just to look" at some Hybrids, we left with our new 2015 C-Max Energi! We met Mike Foster who took us around to see the Hybrids, after listening to our needs he showed us the Energi and explained the advantages to my situation about leasing the C-Max. After test driving, we went in and met Dan Lucha who then showed us the how the lease worked. We leased and my wife and I are very happy! What a great team Mike Foster and Dan Lucha make! If you go to Huntington Beach Ford ask for these guys, they're the best! Thanks Guys!

Fordguy6

Apr 26, 2015

Dennis was great in helping us to find the car we really wanted at an affordable price! I would definitely recommend anyone to go to HB Ford and work with Dennis!

OCKAB

Apr 26, 2015

Everyone at HB Ford was very friendly and helpful, but especially Mike Foster and Dan Lucha who helped me get a new Ford Edge. The facilities are under construction, but don't let that stand in your way from going by. They answered all of my many, many questions, were extremely helpful, and made it a good experience. I'd highly recommend HB Ford!

mike, dan, and roz

Apr 25, 2015

Mike, Dan & Roz were great, i love my new ford f150, they were very helpful, friendly and honest , i had a great experience at Huntington Beach Ford! i Would you recommend this dealership, great customer service , thank you

Scott

Apr 22, 2015

I took my car in for service and was greeted by two nice people that listened to car issues. THey kept me posted on timing of repair. They seemed organized and every person was friendly. THe quality of work was great!!

Hitisrob

Apr 20, 2015

Came in looking for a used Fiesta. We couldn't find one that I was looking for (I was looking for annual transmission). They actually found me a brand new one at another dealership, gave us the amount we were expecting for our trade in, our interest rate was where we expected, and we got a monthly payment right where we wanted. Everything went just the way we wanted and then some!!

MrsRosales22

Apr 11, 2015

My husband and I were happy with this dealership and their sales man Ken. They had great customer service and everyone was very nice. They did their best to get us the car we wanted for a great price. Overy all best experience we have had at a dealership.

Stacey Ann

Apr 10, 2015

I recently had a great experience at Huntington Beach Ford! From the moment I arrived, it was nothing but ease. The great team that helped me from beginning to end, were MIKE FOSTER and DAN LUCHA. Both of these guys were attentive, helped me through my concerns and were able to answer every question that I had. I really had no intensions of buying a new car that day, but could not pass up the great offers that HB Ford had. I originally wanted to look at the Ford Escapes, but after sharing what my needs were to Mike, he escorted me over to the Ford Edge. I test drove the vehicle and fell in love with how comfortable I felt behind the wheel. I loved every feature of the Edge. Mike knew what I was looking for, even before I did! After our test drive, we went to meet with Mike's partner, Dan. I was a bit worried because I was still under a lease of another car, which I was no longer happy with. To my surprise though, these guys worked out a deal and took the car completely off my hands. Within minutes, Dan was able to crunch numbers to figure out the best and most comfortable monthly payments for me. He was very knowledgeable and explained everything in detail. After all of the paperwork was completed, Mike brought me out to my new and shiny Ford Edge! He even helped me to sync my phone, before I drove off of the lot. I can't imagine having a better or easier car buying experience. Thank you to Mike and Dan for all of your help!

Stacey_Ann

Apr 10, 2015

I recently had a great experience at Huntington Beach Ford! From the moment I arrived, it was nothing but ease. The great team that helped me from beginning to end, were MIKE FOSTER and DAN LUCHA. Both of these guys were attentive, helped me through my concerns and were able to answer every question that I had. I really had no intensions of buying a new car that day, but could not pass up the great offers that HB Ford had. I originally wanted to look at the Ford Escapes, but after sharing what my needs were to Mike, he escorted me over to the Ford Edge. I test drove the vehicle and fell in love with how comfortable I felt behind the wheel. I loved every feature of the Edge. Mike knew what I was looking for, even before I did!After our test drive, we went to meet with Mike's partner, Dan. I was a bit worried because I was still under a lease of another car, which I was no longer happy with. To my surprise though, these guys worked out a deal and took the car completely off my hands. Within minutes, Dan was able to crunch numbers to figure out the best and most comfortable monthly payments for me. He was very knowledgeable and explained everything in detail. After all of the paperwork was completed, Mike brought me out to my new and shiny Ford Edge! He even helped me to sync my phone, before I drove off of the lot. I can't imagine having a better or easier car buying experience. Thank you to Mike and Dan for all of your help!

R Wise

Apr 9, 2015

We had a wonderful experience even though they were under construction.

drewb

Apr 7, 2015

My wife and I recently purchased a Ford Flex from HB Ford. Omar was exceptionally hospitable and Mike was patient, knowledgeable and quite a breeze to work with. I will, and have already, be recommending this dealership to friends.

Gerard

Apr 6, 2015

the service writer seemed to be right on to get what I needed done quickly great attitude and the service on my truck went very wellI have a 1993 Ford Ranger with over 200,000 miles on it I could take it anywhere to have the oil changed but I do bring it back to HB Ford because the service is great

Laura

Apr 4, 2015

Mike Foster and Dan Lucha were great to deal with, they were very kind and patient and got me exactly what I wanted. Will definitely work with them again.

showtime323342

Apr 1, 2015

My name is Paul and I live in Brea...I was helped by Alex Stober and Aj Slaton. I had a trade in not thinking I would be able to get a good and I left with a brand new Fusion with a lower payment then what I was paying on my 2010 Fusion. Hands down made my day!!!

Dan Lucha and Mike Foster

Mar 27, 2015

Dan Lucha and Mike Foster really took great care of us. We were never left wondering what was going to happen next, and got us in and out quickly with out leaving us in the dark about anything. All out concerns and questions were answered, and we left with smiles. I would recommend this guys to everyone.

Debra

Mar 26, 2015

Mike Foster and Onix Corona were great to work with. Both of them were very knowledgable, helpful and low pressure. I am very happy with my purchase of a convertible Mustang. I would highly recommend both Mike and Onix and Huntington Beach Ford. I purchased a great car at a great price and dealing with Mike and Onix made buying a car a pleasant experience.

LLL

Mar 26, 2015

I had a great buying experience at HB Ford. I had the pleasure to work with Mike Foster and Dan Lucha...they were both very kind and patient. They did not pressure me and listened to what I wanted and worked very hard to get it done!!! Thanks guys, LOVE my new Ford Fusion Energi Titanium. I will be a repeat customer for sure if I get to deal we these two guys again!

Sage

Mar 26, 2015

I bought our 3 car from Huntington Beach Ford and as always was the best buying experience you could ever expect. Dan in sales has helped me and my family for over two years now. I would go with no other person to buy a car. Mike Foster is the master at teaching us everything we need to know about the car once it is bought. Between myself, my wife, my mother in law, and my friend both of these guys have helped us out and we all will be going back. Their service is great, they are quick and they are not pushy. Like I said, best buying experience I have ever had.

Wesott11

Mar 22, 2015

Dealt with salesman onix and he was very helpful. Knew the vehichle very well and did what he could to make a deal with us. Can't stress how easy of a deal this was. He will do what it takes to make a deal happen.

Debra

Mar 20, 2015

Mike Foster and Onix were great to work with. Both of them were very knowledgable, helpful and low pressure. I am very happy with my purchase of a convertible Mustang. I would highly recommend both Mike and Onix and Huntington Beach Ford. Dealing with them made buying a car a pleasant experience!

Sandypski

Mar 19, 2015

Fred was awesome! So patient and helpful. He spent a lot of time with us the first time we came in, showing us C Max's and Escapes. When we came back two weeks later, he spent a lot of time again showing us the cars and explaining all the new technology. Dan did a great job explaining the perks of leasing over buying. We followed his recommendation and are happy with our monthly payment. We were very happy with the service we received and would recommend HB Ford, Fred and Dan to our friends.

Gingle

Mar 18, 2015

Mike Foster made shopping for a new vehicle enjoyable! He was very friendly. We will definitely return in a few months to purchase a new car for my wife.

Pwick

Mar 16, 2015

Had wonderful service from Dan and Mike, enjoyed the car buying experience.

Talisa

Mar 13, 2015

Steve was very easy to talk to and was very knowledgeable about the car I was interested in purchasing. John soto was very kind and took his time answering all my questions.

mitch

Mar 10, 2015

Shout out to Huntington beach Ford!!! They are good place yo buy a car. The service was great and my car sales man Shaun Jennings was good and got me in a car that night. We ran in some troubles about a week into me having the car but Shaun called me up and told me not to worry that they will take care of it. So thank you HB Ford!! Keep up the awesome work!! And a BIG Thank you to Shaun!!! If any wants to get a car come here and ask for shaun !!

Otavio Sousa

Mar 4, 2015

I just bought a ford scape yesterday at huntington beach ford dealership and I had an awesome experience. They provided me an excellent costumer service and everyone over there was very friendly. Special thanks to Roz Rahimi (sales/leasing consultant) ; Alex Stoeber and Max Babaie(Finance Manager). If you want to buy or lease a car I highly recommend you to talk with these guys.

Udo

Mar 1, 2015

It is a great team at HB Ford, Steve, Roz and AJ are definitely take care of their customers.It was my 3rd car from HB Ford

CesarRose

Mar 1, 2015

Just purchased a 2015 Ford Explorer Sport. This is the 2nd car we bought from Huntington Beach Ford and we only went back the 2nd time because they treated us so well the 1st time. I'm not someone who likes to go car shopping but they made this a painless experience and I drove off in the vehicle I wanted at a price that was perfect for our budget. Go see Dan Lucha and Michael Foster to get the deal you want. They took good care of us today!!!

Frederick

Feb 27, 2015

J.J. was so friendly and totally worked with me to get a car and Alex the finance officer was very helpful, too

fuzzy_bunny

Feb 25, 2015

Dennis was great and very professional and had an answer for all my questions. Would recommend him for purchasing a new or used vehicle. Thank you!

MariaS

Feb 25, 2015

My husband and I purchased a car at Huntington Beach Ford this past weekend. Everyone was friendly and courteous and our salesman; Dan Lucha, was very informative about the vehicles and thoroughly explained the financing options. He definetly knows the car business and was no pressure, relaxed, and professional. I appreciated his direct approach; we didn't have to deal with a lot of back and forth negotiating. When it came time to sign the contract we also met with the sales manager who was pleasant, professional, and friendly. Once our car was ready, we were helped by another salesman; Michael Foster, who took his time in explaining all the technical features and instructions to using my Titanium Escape. He was friendly, relaxed, knowledgable, patient, and easy to understand. We received a call back from him the next day, and the day after that to see if we had any quesitons or needed any help understanding the navigation system or any of the other options. I appreciate his follow up as I am not technically savvy and am having a bit of trouble programming the date in my navigation system. Mike suggested I come in to see him and he'll help me with that and any other questions I might have. Overall, it was a good experience and I would definately recommend Dan Lucha and Michael Foster at Huntington Beach Ford.

Jadira

Feb 22, 2015

That I was able to get brakes on the same visit of a regular oil change and smog.. Service was awesome and even got shuttle ride back home while I waited for services to be done.

Tanya

Feb 22, 2015

That even though there was only one service writer available to 4 customers he was polite to all and continued to remind us he was working as hard as he could to get to us

Alberto

Feb 7, 2015

The service person who helped me talked me through the entire process. No surprises. I was there for less than an hour for an oil change.

Gabriele

Feb 7, 2015

Interfacing with Tracy who updated me on my repair and enabled me to provide a car rental free of charged based on my extended warranty coverage. She was the highlight of this experience with Huntington Beach Ford.

Douglas

Feb 6, 2015

The car was ready in much less time than expected at about half the cost I was expecting to pay.

D Lama

Jan 30, 2015

I can't say enough good things about HB Ford, especially Mike and Dan. I never thought twice about leasing a vehicle but they made the process so simple and effortless. I drove off in my new Ford Edge in very little time and they even gave me more for my trade in than any other dealership would have. I definitely recommend buying or leasing a vehicle from them.

amom0712

Jan 28, 2015

Awesome price, awesome payment, awesome down equals awesome dealership would definitely recommend going here these guys will work every possible deal there is until you are happy and happiness is a great key to a successful Business thank you guys Job well done Brianna Clark

mjensen93

Jan 28, 2015

Went to Huntington Beach Ford during the end of August looking for a new hybrid. Dealt with Mike Foster the first trip in there just looking around and he was very helpful. Fast forward to January this year and I went back with the money I saved up and Mike not only remembered me, but also had the exact car that I wanted plus more. i'm the happy owner of a beautiful ford fusion hybrid se that I wouldn't trade for anything else, and i'm so glad that Mike was who helped me through the whole process. I recommend going to him for great customer service and a great experience buying a car. :)

Colleene

Jan 27, 2015

Greeted with enthusiasm. Professional and gave me options. No pressure to buy unnecessary products. Courteous and delivered my truck, fixed within the estimated time frame. Great service.

s.kari

Jan 22, 2015

Drove quite a distance after 2 lengthy conversations with Alex Barajas. When I arrived at the dealership nothing but lies and lies and lies.Really bad

edwin958

Jan 10, 2015

Do not trust a word that that Alex Barajas (car salesman) says, he is an ABSOLUTE liar and supported by the dealership apparently. Additionally after 3 hours I left the dealership without a vehicle as finance tried to slip an aftermarket warranty into the deal.

Gloria

Jan 5, 2015

The Service Advisor, Jose Aguirre, is always a pleasure to deal with. I always have confidence that he is taking great care of my car.

Joseph

Dec 25, 2014

Jack was kind, supportive, and helped me in a very prompt process of getting my vehicle up and running again. I love Ford Motor Company. My Mom worked at the Highland Park Trim plant back in 1951 to 1963. I'd never buy anything but a Ford.

Terri

Dec 23, 2014

I was treated with kindness, and respect in a friendly, professional manner. All my questions were answered and I left feeling good about the repairs made on my car. The problems they found but did not address were explained to me and I know what i need to do in the near future to keep my car in top shape.The waiting area was clean and comfortable.

Michael

Dec 19, 2014

A wasted day for two adults. I spoke to the salesman in the morning and made sure the truck was available and I agreed to pay the price they were advertising it for online. I drove two hours with another adult to pick up the car. When I arrived there around 4 PM the truck was waiting and the salesman took me for a ride in it. The truck was as advertised so we went inside to do the paperwork. That is when the nastiness and lying started. I declined their overpriced warranty program and other items they were trying to sell me. I came prepared to pay cash and leave with the truck. When the sales manager, Tim McDonnel, told me I needed to pay for it through his financing or walk away from the truck I knew I was in trouble. That was not stipulated in the ad or anywhere up until that point. This was a bait and switch move. Bait them in with something and then change the deal once they wasted their time coming in. They have everything to gain and nothing to lose by wasting your time so why not lie to get you into their store. That alone is reason enough to not do business with these people. Tim likes to act tough and not smile and just give you a hard time. He declined a bank check for the full price including tax and tags. The price advertised online and agreed to on the phone and on the test drive. Tim also declined my offer to drive up the street to the local bank and get a new bank check from them. He insisted I go get cash, over $30,000, 15 minutes before the bank closes. I phoned the bank and asked if they had $30,000 cash and they said no, they did not. I then asked Tim again if a bank check from that local bank would be okay and he said no. I needed to finance it through him. He was being rude and attempting to intimidated me. The guy was a real xxxxxx. This is classic old-school high-pressure intimidation sales. He wanted me to accept his crappy finanincing or walk from the deal. This was something I was not willing to do. I would not be doing business with Dirty Tim or the dealership he represented so I thanked the salesman, Raul, for his time and left the lot. Do yourself a favor and avoid this dealership at all cost. Unethical people doing unethical things. Don't wast your day driving out there, you will regret it.

Virginia

Dec 18, 2014

Everything is checked out on my 2001 Sable when i bring it in, and i can count on the car being in top condition when i travel to Sedona, AZ, which i do about 4 times a year.

Sheryl

Dec 12, 2014

Jack in service was my best experience at HB Ford.... He was more than wonderful.... Both times this week.... Service last Saturday and fixing my sensor today....Everyone was super friendly!!!

Mark

Nov 30, 2014

Very friendly courteous people, from your service department personnel to your cashier. I will definitely be bringing my car in for scheduled maintenance and oil changes here.

Richard and Tracy Guy

Nov 12, 2014

I just want to say that Dennis & Tony were very helpful with our purchase of our new Edge. They really went to work for us to get a new car that was in our budget. Dennis is was nice meeting you yesterday and AJ with helping on the door ding. And Tony I told you the be back bus would come back !!!!!! WE will definitely recommend anyone we know to your dealership. Thanks again Richard and Tracy Guy. :-)

Roseanne

Nov 4, 2014

I was very happy with the service. My car was ready after a few hours and the service associate was very pleasant.

RSConforti

Nov 4, 2014

If you'd like to have a great sales person who will go the extra mile for you, ask for Mike Foster. He's great.

Mr. G

Nov 3, 2014

Towed in at noon on a Saturday, got it back at 5pm!! Awesome, since I only have one vehicle!

Zeb

Nov 3, 2014

These guys really know their stuff, I was in and out in no time with my brand new 2015 Ford Fusion Ecoboost. I worked with AJ who is amazing at what he does and highly educated in the area of vehicles he is selling. His service was above and beyond the standard and he answered all my questions with confidence. Thanks again AJ for all your help and making my purchasing not only pleasant, but enjoyable. I highly recommend Huntington Beach Ford, the "Best" in Sounthern California.

Linda

Nov 1, 2014

H.B. Ford was able to take care of my problem in a timely manner. All with whom I spoke were courteous and helpful.

Ranoosh

Oct 28, 2014

We went to them on Sat to see the Ford Flex and AJ was so great helping us answering all our questions and in no time we were out of there with our new Flex. Everyone was just great to work with. It was a very pleasant experience.

Curt

Oct 24, 2014

I have taken my F350 SD diesel to HB service since 2001. The service has always been reasonably priced and timely. Also, I find their recommendations for work trustworthy and have confidence that the work was done correctly. A great place to do business with. I will miss them since I'm relocating to the east coast.

jadeG333

Oct 21, 2014

Beware of this dealership! Watch out for Steve "floor manager, Edgar and Alex Stauber "sales manager." This dealership is as slimy as it gets. #1 they pulled a bait and switch, lied about the car in question. Steve stated repeatedly he had sold the car in question that very day, well I found it at the back of the lot. Came back the next day to cut a check and he gave me the same story. They were pushing Fords on me and I was there for the Honda Insight.#2 - they duped me into filling out a form, lied to my face repeatedly stating they would not run my credit and they did. When I called them to asked them to remove the inquiry Steve and Alex both mocked me and refused. --- I am so relieved I did not purchase my vehicle from this dishonest shady dealership. I went down to Honda Westminster and purchased my new vehicle with no hassle, no lies, no deception.

Constantine

Oct 15, 2014

We ended up driving off the lot in a better car than we expected to thanks to Raul Delgado suggesting that we take the Focus for a test drive as well instead of only the Fiesta. We took both for a test drive and the car Raul suggested, the Focus, was fantastic. We ended up purchasing the Focus.

Gordon

Oct 2, 2014

with rewards credit,I paid less than $2 on a 40$ bill. Serviceadvisor was very professional and accurate in his estimate oftime required for work performed plus recall.

Brent

Oct 1, 2014

The guys were personable , worked with me, and got the job done in a timely fashion. Dan Luca and Mike did a great job. 5hey r why I keep coming backBrent R

Jamie

Oct 1, 2014

My service manager was very professional and helpful in explaining what was needed and what was actually completed on my vehicle.

Linh

Oct 1, 2014

Chuck is always amazing. I went in for oil change filter but he also had the team to do other check and correct it.

Kenneth

Sep 30, 2014

Everything, Todd and Dan in sales were amazing! Very helpful and knowledgeable. They weren't pushy and made the car buying experience great.

Ronald

Sep 26, 2014

Very prompt response from my service rep (Kevin Osborn), plus very clean customer lounge - love the comp Peets coffee:)

Brian

Sep 25, 2014

Everthing was very good. Shuttle ride home, outstanding. The Works coupon. Reward earnings from past services paying costs. Communication from service advisor. Everything was good. No problem.

User2014

Sep 23, 2014

I negotiated my deal on email with Alex Barajas for a 2015 Explorer fully loaded model. I sent him an email that I am coming to the dealership for paperwork and buy it. I drove 35 miles with my family and was told Alex is not available. I was assigned a sales agent who didn't knew anything about the deal. I showed the emails and the GM rejected the numbers I was provided. GM threw the paper on the table and said - I should run my credit first and then he will give me new estimates. He was rude and arrogant. I walked out ...wasted 3 hours of my weekend time and had frustrated family.Guys - learn how to treat a client who is trying to buy a 50K vehicle from you guys.

Elizabeth

Sep 19, 2014

I really liked how quick the process was, there was no back and forth regarding price once it was set that was it.. Robert and Steve made me comfortable and trust that they were not only looking to just sell a car but to make me happy with my purchase. I am 100% satisfied with my purchase and I love my 2014 Ford Edge.

Michael

Sep 14, 2014

Chuck Pataki always takes care of everything in a quick, professional manner. He has done this for many years now. There are other Ford dealers closer to where we live, but dealing with Chuck makes the extra miles worth it!

Steve

Sep 13, 2014

The service writer took the time to have my brakes re-inspected as there was a difference from my previous visit where my brakes had been in the yellow and now were checked in the green with no reading

Dan

Sep 12, 2014

Service managers are nice guys, my Mom told me she feels comfortable going own her own. Both Chuck and Lou have gone out of their way to help me with some issues i was dealing with.

Gerard

Sep 12, 2014

I was able to drive in and get my vehicle serviced quickly and the customer service writer was friendly and helpful helpful

Matthew

Sep 12, 2014

Everyone was very nice & on top of things. My salesman Voz & the Sales Manager Alex were both great at what they do.

Steve

Sep 12, 2014

The visit went smoothly and the repair was competitively priced. The work quality leaves no doubt about my return as a client

jh0311

Aug 3, 2014

I have been a customer at hb ford for over 2 years. There was a mishap with my vehicle but the dealership told me they would fix it and they did. Everyone is friendly a lot of former military personnel in sales. I'm pretty sure I saw one in that movie Act of Valor but i'm not sure, yet that's neither here nor there. The fact is they made good on a situation that was unfortunate, and kept a promise. I'll be bringing the car back for its scheduled maintenance.If you enjoy being treated well, HB Ford may be a relief to an otherwise exhausting and possibly insulting vehicle purchasing nightmare.

dsiemens72

Jul 27, 2014

The staff at Huntington Beach Ford are top notch! Edgar Canedo and Dan Lucha did an excellent job showing my wife and I several SUVs. They were very patient as we know how difficult and picky we are. We gave Dan a price that we could afford and he got us something better than we thought we could ever get. Max in finance was a treat to deal with. Thanks to all at HB Ford!

Karina Nelson

Jul 27, 2014

This dealer has the best customer service. Edgar Canedo did an amazing job helping me and my husband find a car that we really want within our budget. Edgar has a great customer service skills and I will recommend him to anyone. I got a great deal on a car that I love.

Rochelle1990

May 22, 2014

I called Rozz to see what's the deal with their Ford explorer, and luckily i called in time they gave me best deal for my new baby!!! I cant believe i was only there for 30 mins. with the paperwork and all that goodstuff! aaahhh! The best dealer, best sales person--Rozzz, friendly, fun, straight to the point, no bs! i love this dealership and I could see that they value their work much to make people happy! yaaay!!!

mark

May 10, 2014

i regret buying my Flex from these people. although I like the car, the experience with my sales rep (Mike Renynolds) and the finance guy was horrible. Never, ever would I go back. not even for the 10 free oil changes that they claim to be offering. I would rather pay someone else that get it free from these guys.....

Mericle01

Apr 21, 2014

I am only giving one star because I have too. WORST dealership in the world. I purchase a 2012 edge 2 weeks ago it is in the shop needing a new starter, new brakes AND A NEW FUEL LINE when I pump gas the car pours gas from the fuel line and it is very hard for me to believe they didn't know about this issue prior to selling me the car. Not only do I now have issues with my 2 week year old car they charged me $1975 for "portfolio" my extended warranty they were giving me as a "Gift" these people are xxxx! When I went in too complain of course everyone scrambles and says OHHH I thought you knew you were being chargedFor that. NO I am sorry Mr. xxxxxxxx when someone tells me they're gifting me a warranty I assume I am not being charged! STEER CLEAR OF THIS PLACE!!!!!!!!!!!

Victor A.

Apr 2, 2014

Today I purchased a Nissan for HB Ford. When I tell you they went the extra mile for me that's exactly what I mean! I received great service from the sales manger and particularly service good from sales rep Rich Hulick. What ever you do don't buy a car off of Harbor blvd in Santa Ana! Or you'll get the snake oil! I found HB Ford as I was driving down the street and decided to try a dealership rather than a used car lot And I'm glad I did. I got a great car!

jraycali

Mar 23, 2014

I contacted Mark Sandlin over the internet. He was great to work with. He worked for me and with me and helped me get into a brand new car even though I had credit problems. He was personable and friendly and it seemed like he cared about me and what I needed overall. I would recommend this dealership to anyone.

itbqam

Feb 22, 2014

02/2014 purchased a 2014 Ford Focus, agreed on a price and salesman dropped me off with finance guy Max to sign the papers. This was 3rd new vehicle form HB Ford since 2008 and I've had all my service work done there as well so I thought I could trust them to treat me fairly. When I sat down with Max he proceeded to tell me how busy he was and how he had 3 more customers waiting, he asked if I needed any of the "extras" and I told him that I wasn't interested in anything like rust treatments and that sort of thing that the finance typically try to sell you. He said he understood and then the shell game was on. It was sign here, here and here....ok , ok, ok. The next morning I had to add the car to my policy and got the contract out to get the VIN number and low and behold there was a $2500.00 charge for an optional extended warranty that was never discussed. I wasn't asked about this and I wasn't given any brochures or others documentation. Spin it anyway you want but you don't have to be a rocket scientist to see what they tried to pull. The sad part is, had I not needed the VIN number I would have just made my monthly payments never realizing that I paid an extra $2500.00. This sort of deception went out in the eighties.....reputable dealers just don't work that anymore......

Phil & Lori Macklin

Feb 18, 2014

John Morgan made our buying experience wonderful! He was sincere, knowledgeable, if he didn't know an answer he either called or went directly and obtained the answer. We did not feel as if we were "customers", he made us feel as if we were part of the Ford Family. We purchased a 2014 Ford Limited that had to ordered from Ford. We were kept apprised of each of the steps, when the VIN was assigned, built date, came off the line, and the fact, due to the snow and rain it would be delivered 7-10 days late, Could not ask for a more pleasant buying experience, unless the invoice stated "no charge" ha ha ha. We are planning on purchasing a Ford Fusion or Focus, later this year , but only from John Morgan.

HBMamaDom

Feb 14, 2014

We had a great experience purchasing our new Ford Flex. Kyle was a huge help, and really worked to get the payments where we needed them to be. Would highly recommend this dealership to anyone looking to purchase new or used vehicle. Awesome experience!!

Marlene

Feb 12, 2014

This was a very easy and nice deal for me. Love worked with Dan and Edgar. They are very helpful and enjoyable. I high recommend this dealer to my family and friends.

Monaeverhart

Jan 25, 2014

Austin and Rozz were very helpful and friendly. They made me feel at home at the dealership. I really appreciated that. I would recommend them to you if looking for a vehicle.

Hcbivens

Jan 4, 2014

I went to Huntington Beach Ford after finding the perfect car on the internet. I was looking for a used FIAT for my daughter for months! The price was so good, I called to make sure it was correct! The salesman I spoke to, John Morgan, was very helpful and kind. I went down there right away and the car was everything they had advertised and more. I was in and out of the dealership very quickly and didn't have to sit around and wait due to the no-hassle Internet pricing. The staff was very polite and they expedited my purchase so I could try to get home before dark to surprise my daughter. John was very attentive...if I had a question he didn't know the answer to, he would quickly find out by making a phone call or searching the dealership. This was the easiest car buying experience I've ever had, due to the excellent pricing and efficient work by John and the staff!

SeanWiggins

Nov 12, 2013

If you do a little homework and want a haggle free experience go to HB Ford. I checked out 6 other Ford dealerships and these guys were head and shoulders above the rest. From start to finish I was there for an hour and walked off with my second Ford Edge. The First I did not purchase from them. Moving forward I will not only recommend them but if they have a car that fits my needs they will get my business. Ask for John Morgan he is a straight up and honest man as was his boss(whose name escapes me).

PhilMadsen

Nov 11, 2013

My wife and I recently purchased a 2011 Ford Flex from Huntington Beach Ford, and the overall experience was great. We had seen the Flex on the internet and came in to look at it. The salesman, Richard Hulick, showed us the car and gave us just the right amount of information and details. After deciding that it was the car we wanted, Richard dealt with us in a very "up front" and honest manner, as we discussed the numbers of the deal...with no pressure at all...very professional and very courteous. As we moved into the financing aspect, the same was true of the Finance Manager, Ryan Smith. My wife and I both agree that the whole car buying experience with Richard and Ryan was very positive...and short too!

ChristopherBerty

Oct 31, 2013

Wasn't planning on buying a car that day but just looking. Working with Rich Hulick was a pleasure. Really knew about the SUVs and was very helpful. Explained the difference between the models and took his time to show me all the various options and how they work. Then financed with Dan Lucia and he was great! He was very patience and helpful! Went over a bunch of different options and made me a deal that I had in the back of my mind and went over ALL the basics of the lease. These two were a very nice surprise to work with and not only would I buy my next car from them, I recommend these two to anyone that is looking. Over all, a nice experience.

juevosgrandes

Oct 12, 2013

I was looking for a very specific Explorer and they had it. Raz was great and the sales manager found "creative" ways to get me financed with not so great credit. Everyone was super friendly and I felt no pressure at all. What a great car buying experience! Thank you HB Ford!!

909Ford

Oct 6, 2013

When it came time to purchase a new car, we returned to Huntington Beach Ford to test drive a Ford Escape and Ford Edge. We set an appointment with Rozz to demonstrate the features of both cars. Rozz had helped us purchase our last Ford. After several test drives we found the perfect Ford Edge Sel. It had all the features my wife and I were looking for. The financing Rozz helped us arrange and the monthly cost were within our budge. Today we are very happy with our new Ford Edge and thank Rozz for the purchasing experience. We highly recommend Rozz to assit you with the purchase of your new ford.

nina09

Oct 5, 2013

I went into Huntington Beach Ford to purchase a new 2014 Ford Focus. Pejman greeted me promptly and after asking what I was looking for, took me straight to the models I requested. I went to the dealership knowing exactly what I wanted and I appreciated his direct and straightforward sales approach. I liked the car I test drove and went inside to discuss financing. Nick was able to work out the best deal for me within a matter of minutes. Roger was pleasant and efficient describing all of the paperwork involved. I was in and out of the dealership in 2 hours. Since I knew what I wanted when I got there I really appreciated the speed and attention I received. I did not want to spend the day at the dealership. I would highly recommend Huntington Beach Ford to anyone looking to buy a car, new or used.

Debbur500

Sep 29, 2013

My husband and I had a great experience with Huntington Beach Ford. We dealt with Rozz Rahimi, and purchased a used Ford Edge. We found the car on cars.com, and there was no haggling about the price, they honored the price listed on this website. We had approved financing when walking into the dealership, and Huntington Beach Ford was able to match the low interest rate. Overall, the employees we dealt with were friendly and professional. We would definitely buy a car from this dealership again, and recommend it to other customers.

markbest

Sep 11, 2013

Spoke to the Fleet Manager - he said he would get back to me. Did not call back in a few hours so I called again, took long time for someone to pick up phone. Asked for fleet manager, forwarded my call but it went back to the receptionist again. Forwarded to fleet manager again (was supposed to...) then a salesperson named AJ picked up the phone - was short and had an attitude. I asked for fleet manager, said he could help me.... I said I needed to speak with Fleet Manger and he would not forward the call.... then HUNG UP ON ME. Could not believe it. HUGE ATTITIDE.... the worst dealer experience I have ever had. Buy your Ford somewhere else

kelnu

Sep 10, 2013

This dealership sold me a used Ford Fusion for my college bound son, I planned to transfer the vehicle to Texas before the start of the fall semester. The saleman provided an AutoCheck Vehicle History report that stated "no accidents or events have been reported". One month after the purchase, I called the salesman to inquire as to why the paint was peeling on the bumper, as I'm not an experienced car buyer and honestly didn't know. I did not hear back from the salesman. My first thought was that it had been in an accident that was never reported, so I was concerned about the safety of the car. I then reviewed the dealership on this website, hoping to resolve the issue. The rating I gave them was not stellar. Thankfully, I heard from the General Manager immediately. He had researched the history of the vehicle and said the paint job was due to scratches on the bumper and it was touched up and repainted by a local body shop. He assured me it had not been in an accident as I had feared. He then offered to pay for the bumper to be repainted correctly at a body shop in Texas. I am currently researching options for a quote and am very pleased at how this was handled by the GM at Huntington Beach Ford. He responded quickly with a solution and was very polite and professional. I am also pleased with DealerRater and highly recommend them to other moms who are unsure about the integrity of dealerships in their community, this is a great tool to research, get honest feedback and to voice your concerns.

35froggy

Aug 26, 2013

We just bought a Ford C-Max this past weekend, they were all courteous and patient and answered all the questions we had.I give them a Five star rating...

heymangc

Aug 24, 2013

Raz & Dan provided excellent service for us. We are buying a car for our daughter and made it easy for us! Raz made us a great deal! Dan was easy to work with and showed what we were looking for. Great service!

meganmcfall410

Aug 19, 2013

I went into HB Ford yesterday to look at a used 2013 Kia Optima I recently saw advertised. I was approached by Kenny who asked what he could help me with. I drove it to the front of the lot and instantly knew this needed to be my car! The paper work process was painless and before I knew it, I was driving off the lot in my new car! Kenny was a pleasure to the work with and he deserves 5 stars for ALL his help! I could not be any happier and anyone who wants to buy a car from HB Ford, I suggest going in and asking for Kenny, he will not disappoint you! We will definitely be back to buy a new Ford Fusion for my mom in the next year or so and Kenny will be our guy! THANK YOU!!!

Purplelady222

Jun 11, 2013

I love my 2013Ford Escape. My salesperson John Morgan made it a joyful experience . I would recommend you go straight to John Morgan. He has all the patience in the world and with dealing with me you have too. Love love love my car(truck).

Brendao

May 23, 2013

Ken and Alex are very helpful. They helped me choose a vehicle that fits my family. I would definitely recommend them to my family and friends in the future.

agoura2327

May 12, 2013

I purchased a used Ford truck with the understanding the truck would be delivered in good shape it was delivered with a bad rear end

San Diego

Mar 21, 2013

The poor ratings are well deserved, do not think you will be the exception. Misrepresentation of vehicle stats are unacceptable for a car dealership. I could have potentially drove a long distance to buy a vehicle that was posted inaccurately. I found out on my own by accident, thank goodness.

Rozz, tommy

Mar 7, 2013

Thanks to them and cars.com I bought my scion xb release series.. It was pretty fast.. People were kind. I would really go back there

mcbus

Mar 6, 2013

I'm from out of state and visiting relatives in Huntington Beach. I was in the market for a pickup and noticed the model that I was interested in on your lot. I went into the dealership and talked to Todd. Todd was very helpful, courteous and eventually we worked out a deal that I was very happy with. It was definetly a better price than I could find elsewhere on this particular model. I couldn't be more pleased. Even though the vehicle was clean todd insisted on washing the vehicle before I left the lot.

jordomaj

Feb 27, 2013

Purchased a 2009 F150 Platinum November 28th 2012. Prior to the test drive the truck failed to start due to dead battery. It happen twice while I was there. I was told it was because of the electronic step-rails depleting the batteries. Nonetheless, I did buy the truck and like it but last month the battery died again... I was able to receive a jump. Yesterday the battery said screw-it and killed over....no more! I called AAA and they tested the battery. One thing they said was that the battery was too small for the truck [there was room in the box for a larger one] and it was only holding a 10% charge. I had AAA replace the battery for $102.70 with a 3 yr free replacement warranty. I have attempted to contact the dealer multiple times in hopes to receive compensation. If it was a mistake I would understand but it leads me to suspect sub-par and underhanded tactics are the norm. I wanted to leave up my earlier post which was negative to show the progression of my ordeal. My faith has been restored in Huntington Beach Ford. They took responsibility and reimbursed me for the battery. Obviously, mistakes are inevitable in everything we do. The true test of a person's or business's caliber is the conduct "after" a mistake has been identified. Too many avoid the high road of integrity. Here Huntington Beach Ford displayed remarkable patience, professionalism, and integrity. They have my highest recommendations.

Buckman1970

Feb 23, 2013

I purchased a new F-150 truck today. I have never had such a good or more positive experience. The dealership is great. But overall the salesman (A.J. Slaton), impressed the heck out of me. He was friendly, not aggressive or pushy at all. Very knowledgable on the vehicle, and all aspects of the paperwork. Huntington Beach Ford will have my future business because of my experience with A. J. Slaton.John Buckman

Nicole Dixon

Feb 19, 2013

This was a very easy and great deal for me. I love my new Ford Flex, I shopped around for weeks. Huntington Beach Ford was by far the most flexible dealer in OC. I will tell all my friends and family about this great dealer.

riptoff223

Jan 27, 2013

I have to say that they try to make customers as happy as possible and care alot about what they do. Pride is what Ford was built on and it is in the cars they produce today! I paid more than I should have but I didnt hagel enough, The General Sales MGR Omar was a great help and worked with me to satisfy my concerns! I would buy another car from them and look forward to going back to them! Jack in the Service department is awesome to deal with, he really keeps you informed about your vehicle and knows alot about the vehicles! Thanks Jack!

Angie545

Jan 25, 2013

very good experience, i was helped by a youg man named quintin, he was very sweet and very handsome guy, if i may say so myself...

13OCstang

Jan 24, 2013

This was by far the best car buying experience ever! HB Ford was very easy to deal with, no pressure. They also had the best selections of Mustang around. I highly reccomend these guys. Thanks again HB Ford for a great deal!

jesseespinoza

Jan 11, 2013

Went just after christmas to shop for a new 2013 Mustang for my wife, granted i wasnt expecting to drive away with a RED 2013 Gt California Special!!!!! HB FORD was actually the third Ford dealership i went to that day but none of the others had the selection or even attentive sales reps. I didnt even think it was clausible to bump up to a GT within my price range but their prices were outstanding and they worked with me to get the most car for my buck. Tony Shaw, was on point, he haggled with financing department to get me where i needed to be and got the deal done. I definitely recommend Huntington Beach Ford to anyone looking to buy a new reliable car, Tony and his staff (Phil floor manager) will make you feel at home and cut to the chase. Thanks HB Ford!!! -My FORD Family consists:-2007 f150 harley davidson-2006 mustang GT-1998 F150 lightning-and now 2013 GT CSBy far the smoothest and quickest sale I've experienced.

Bchristner

Dec 13, 2012

I bought my very first car from Cameron Harlin and had a very stress free experience. He explained everything to me in detail and gave me a great deal on my ford focus!

cwith007

Dec 13, 2012

I have bought at least five trucks from Huntington Beach Ford. I picked up a 2012 F-150 Lariat this past weekend, I love it. Its exactly what I wanted and it was a killer deal. I saved about $13,000 by shopping prices and they were fair with my trade-in. The customer service was great and i got all the bells and whistles without asking. Ask for Cameron Harlin he will take great care of you!

skzeeman

Dec 9, 2012

Overall my experience was great. As a dealership as a whole they are committed to satisfy the customer. Taylor was very helpful. I highly recommend them. Great job!!!!!

ggvjr

Dec 4, 2012

I purchased a car from this company in May 2012. Max, the finance guy had me sign papers, including a form stating the vehicle was for "Off road use". This was a 2006 Roush Mustang. I had to have a manager tell him I did not need to sign this form. I have since sold this car and I am trying to get my money back from the extended warranty and GAP insurance. I hae faxed (TWICE) the papers Max requwested. Then I sent it to him via a scanned copy and e-mailed it to him. Still no return. So I talked with Phil, a manager with no last name (he did not want to give it to me). I told Phil the issues I was having and he said he would take care of it immediately. It's now 10 days later and I can't reach him. He is always with a customer. I let another message for him today, 12-4-2012. On Wednesday, 11-28-2012 I called for Phil; however, he was off. I left two messages for the other manager to call me. He never did. I have been trying to collect my owed money since November 1, 2012. I wouod really like a manager or better yet, the owner to call me and explain to me why his employees are not accountable.

Californian sports car fan

Oct 4, 2012

I was looking for a Mustang in this dealership. A sales representative showed me some of them. And then, asked me if i would have a test drive. Then, a bald and strong enough man, apparently the sales manager, asked me questions with a puzzled and suspicious manner. So I decided to end the conversion up and not to test the car finally. I decided to buy my car elsewhere. What is certain is that I will not buy from them.

sam123

Sep 20, 2012

Called the dealership before leaving home for a used BMW. I was told by the salesman car is ready for sale. hour later got to dealership to find out salesman is gone for the day and car has been sold. manager came out after an hour wait to sell us a new Ford Fusion. Utter waste of time.

Ed12345

Sep 16, 2012

No respect. TO house sales tactics. A TO house, for those of you that do not know, is a dealer that turns you over to a "manager" after "manager" during the sales process. The "Manager" seemed aggressive and disrespectful. The "manager" came in saying, "so, I have to discount my vehicle $8,000.00 or you walk, is that the deal?". No hello, how are you. I asked for my driver's license back so I could leave and the "manager" kept saying, "what's wrong with you?". One of their tactics is to ask for your driver's license and keep it so you have to get it back to leave. I went there just to look at the car I thought I wanted. The salesman gave me the old, "if I can get you that deal will you buy it today?". We went in to fill out some paperwork and the salesman said that he had to ask if he could do the deal. TO house, in comes the "manager" with an attitude. I was actually wanting to buy the car since I really liked it. Trying to intimidate me is not a sales tactic that I enjoy. The "manager" stood outside and glared at me till I left the lot. You be the judge, was this a good experience you want?

wildcat95

Jul 31, 2012

I am located in AZ and had located a used vehicle to purchased for my wife. Unfortunately the purchase did not go as planned due to miscommunication by the dealership. After discussing the situation with Omar Z he recognized the dealership had made a mistake and was able to resolve the situation quickly to the best of his ability. Omar was professional and easy to deal with.

kdsblue

Jul 10, 2012

Great price on a used truck. Initially, communication with sales and finance was poor, in part due to a rushed deal late in the evening on a Saturday... I think everyone wanted to get home! Myself included. Be sure to double check Purchase agreement before signing. Management impressed me with there professionalism and willingness to resolve an issue! Because of that I would recommend this Dealer to others. Omar Z. and Alex in Internet Sales were both professional and courteous!

kon5t

Jun 21, 2012

Terrible experience at Huntington Beach Ford, the dealer lies to you by telling you that you have to purchase their overpriced extended warranty to get the loan, which upon confirmation with the loan company turns out to be a fraudulent claim designed to alleviate you of the burden of money.Once you request the contract be cancelled, you realize just how deceitful this lot are. They inform you that your funds will be returned within 6 weeks, but don't even process the cancellation request until 7 weeks are over. This is of course because they get commission after a certain time, so they don't want you to cancel to early.Three months on and they have still not processed the refund and are effectively ignoring my complaint through the better business bureau. They are now in breach of contract, but again that does not seem to bother Huntington Beach ForMy advice do not go to these people, or be prepared to be defrauded by a company that does not have your interest at heart. I also recommend not filling in the survey sent to you by Ford until you are sure that your experience with Huntington Beach Ford is complete!

miss712

Jun 12, 2012

This dealership has hidden fees that they do not inform you about, this is how they raise the original amount of the vehicle!! Once you realize that they charge you for a warranty you did not want, they will not refund your money back!! I have been trying to cancel this EXPRESS charge and they will not communicate with you or try to resolve your complaint. Very unprofessional staff, I would not recommend you go here!

carweir

May 26, 2012

It took them over a week by email to get back to me. I think....not great customer service.

Boss 302

Apr 27, 2012

Thank you, Omar, for dealing with us and in the purchase of our new Mustang Boss 302. We appreciate your help and how you worked through the process. Thanks again.

bpaye9601

Apr 23, 2012

Let me start by saying Ford was not my first choice. I wanted a Camaro but ended up with a Mustang GT CS. Why did I select the 2012 Mustang, Style, Price and Incentives. I did a ton of home work and much of the leg work to obtain my first New Car in over 15 years. I researched both the Mustang and Camaro and it came down to the bottom line. HB Ford's Philippe (Hope I spell it right) got the ball rolling with his outstanding customer support. Young Sales Person Cameron was current and knowledgeable on the Mustang line and offered me my first test ride in a 2012 Silver GT Automatic. That sealed the deal. I worked out a purchase price on a 2012 Mustang GT with OMAR (GM). Unfortunately the exact Mustang I wanted was not to be found on the lot. John Morgan in Fleet Sales was courteous and checked the data base for other 2012 GTs in the area. John is a very professional individual that knows the business. Unfortunately we did not find the exact GT. My requirements did not exactly make it easy on HB Ford. All along HB Ford was willing to help in any way. Finally I found the exact 2012 GT CS at another deal in OC. Here is where Omar the GM took over and helped. He arranged a trade and brought the Car to his Dealership and sealed the Deal. Omar kept his commitment to the original price even though we went outside his inventory. Delivery day is here. Alex Barajas pick up the car. We meet that afternoon and walked thru the Sync systems and operation of the vehicle systems. I would like to recognize HB Ford. This is my first experience with a car dealer that delivered on EVERY SINGLE PROMISE without compromise. My advice to anyone buying a car, Do your home work, carry a pre approved car loan with you or know your credit score, know the car you want and the average market price and if its a Ford go to Huntington Beach Ford and ask for Cameron Harlin. Bruce P. Huntington Beach CA

MisterHB

Apr 19, 2012

So let me begin by saying, this was by far the best dealership I have ever worked with. Me and my wife had saw a commercial about leasing an explorer so we thought we might stop in and check them out. I was greeted very prominently and respectful by one of the salesman named Cameron. He was a young kid but was very knowledgable about everything. He actually turned me on to the edge. He knew my budget and what I was working with and stayed with in those boundaries. There's nothing worse then a really pushy salesman and Cameron was nothing of the sort. I wasn't sure that I wanted to buy that second but I was then introduced to his manager Phil who was really funny and nice. Phil gave me such a good deal that I just HAD to do it. I am so happy with my new Edge that I will continue to get my car services with them because of the awesome customer service I was provided with. Thank you Cameron, Phil, and the rest of HB Ford! You guys are Great!

pancham.generic

Apr 19, 2012

Very unprofessional staff, and the worst of them all is the manager Phil gilchrist.I bought a Mustang GT California special from this dealership in September 2010. Well spending that much money (it is a lot for me at-least) I expected great customer service etc. When I go home with my car, first thing I notice is that there is black dust all over my car remaining from the improper detailing of my car.Next thing I open the manual to find out I have a ford fusion manual instead of a mustang manual. (some one else was buying the fusion same time). Even worse, I find out the spare key they gave me also belongs to ford fusion. So some other guy out there is with my spare key. So obviously I call them to fix things, they ask me to come over and give me a new manual. They said they would mail me the keys once they find it. It's been a year and half. With over 30-40 phone calls. 10 visits to the dealership I still don't have it.Still not the worst part (Yes!!). I qualified for a student rebate. I submitted my documents. They were never filed with ford. Again on all of my visits I complain about it. My Finance manager Ryan was suppose to take care of it. He never did. After arguing with finance manager and floor manager on about 7-8 occasions they still haven't done anything for either of the problem. Every time I will get a response that i would be called back, confirmation would be emailed to me. And no response every single time!The worst part. I recently went there for my service, mainly so i can still make an attempt to get new spare key and apply for rebate. The manager Phil Insults me, says it is my fault for waiting a year and half. (even after tons of complains and personal visits). He says he doesn't wanna talk to me and help me because i do not understand that it is my fault for failing to file the rebate. He says i understand you did not get the keys but it is not my problem. Just pay $145 and get a new one made. When i ask him isn't it his job to fix problems and take of things, his words "it happened a year and half ago, its not my problem" .. "I have to answer to a boss, so i cannot do anything".... "I am just an overpayed babysitter at the dealership and cannot do anything"...So all in all beware.. DO NOT GO TO THIS PLACE.

johnnie trani

Apr 5, 2012

the service at the store was good,the salesman was good. We had a few problems but they steped up and made them right. Overall the service was very good.

Rich Bertoni

Mar 28, 2012

I purchased a new car. During the process I was mislead, lied to and decieved. I was told I was getting one price then extras were added to the finance agreement. During the signing process I was distracted and did not notice the add-ons. The next day I went back to have them removed. I was told the maintenance contract would be credited. I followed up two weeks later and learned the credit had not been processed. I am so disgusted with the lack of integrity, that neither I, nor my family nor my associates will ever purchase a Ford product again.

Kamaina

Mar 18, 2012

Went to the dealership with my son & my personal mechanic friend, with intentions to purchase a used F150. Your sales people were decent. We test drove the truck,I made an offer. I was told it's not enough. I offered a little more,told the sales person to call me,and started to leave. Your sales manager, Nick Troy came out of his office in a very loud voice (in front of everyone) said,"it is a ridiculious offer", I said, "no offer is ridiculious,you can always counter". Nick Troy replied, "if you can't afford it, get out!" How can he know what I can or cannot afford? That was beyond RUDE & a bit humiliating, as he did it in the show room!!! He has NO sales or people skills what so ever! Having bought many vehicles in the past 30 years I NEVER experencied such tactless manners!!! I will be buying a F150, but rest assured not from Huntington Beach Ford! I should have read all the reviews before I went there. I guess it really doesn't matter much, you still employ Nick Troy. Maybe you should rethink your sales manager position, or send to some classes.

cougie

Mar 17, 2012

They made my car buying experience very easy and enjoyable. I would for sure refer these guys to all my friends. I love my Ford Edge BTW!!! Thanks HB Ford

Motorcity

Nov 8, 2011

My wife and I bought a used 2006 Ford F350 from John Morgan at Huntington Beach Ford and from the day we contacted John by email, he went above and beyond spending time emailing us back and forth as we were 2.5 hours from the dealer. And showed patience with me as I am very picky and want what I want. After months of watching the website we finally found the one. Even though months had gone by, John still remembered us and was happy to hear from us again. We made the trip down to see John and when we arrived, he already had all the keys ready for the trucks I wanted to drive. From the moment I decided on one and started the deal, the process was smooth and stress free. From the top person all the way down to John they were professional and friendly. And to top it off, we missed an error on the contract we agreed on and signed and they were willing to tear that contract up and redo it correctly although they had no obligation to do so! It was our fault we did not read thoroughly! We appreciate everything you did for us HUNTINGTON BEACH FORD and would recomend this dealer to anyone. And of course we will be back in the future if we are in the market for another Ford.Thanks John Morgan and all involved in our deal! Jeff & Michele Medovitch

twoturbo92

Nov 8, 2011

The dealer made us feel at home and was willing to work with us to get the best deal possible with the most money for my trade in.I would highly recomend this dealer for a used car or new Ford purchase.

Bill Harmicar

Oct 31, 2011

By far the easiest purchase from a dealer that I've ever had. I told them what I wanted and how much I want to spend and they made it happen. I spent less than two hours total during the whole process. Tony got me the best price available, getting me $10,000 off sticker. Overall great experience.

jcover7655

Oct 27, 2011

I traveled nearly 50 miles to Huntington Beach Ford because of thier selection of used super duty trucks. I looked all over southern california for dealerships with the type of selection HB Ford has and found none! I began my contact with the dealership through email and was immediately contacted by Brandon Brown and Daniel Anguiano. I was able to work most of the deal out from home with the assistance of Mr. Brown and Mr. Anguiano.Upon arrival at the dealership, Mr. Brown was waiting for me to complete the deal. He had the keys ready for a test drive on the truck I selected and was very friendly. Mr. Brown was knowledgable about the truck I was looking at (2008 Ford F-250 Super Duty)and was up front about the pricing.The price of the truck was a good deal. The truck was priced about $8,000 below the estimated Black Book value.Mr. Brown guided me through the entire process and was honest when he answered questions. He did not make me feel like I was getting ripped off. I was very impressed by his honesty and knowledge.Mr. Valadez was the, "Closer" for the deal. He was honest and up front about every question I had. He worked hard to get me a decent payment and worked with my less than stellar credit! Mr. Valadez appeared to know his job and it enabled him to give honest and complete answers and/ or explinations for pricing.Once I got to the financing portion of the vehicle, I contacted Nick Troy. He was very friendly, clearly explained the forms in detail and even gave my 2 year old daughter paper and markers to color with while we completed the deal. He answered my questions immediately and honestly. I felt like I was being treated like a friend rather than a customer by all four employees. I was impressed.I also had contact with Ingrid Paschoalin on an earlier visit where I was unable to reach an agreable deal on another truck. She was very friendly, knowlegdeable and not pushy at all. She followed me to 50 different trucks and was willing to get keys for each of them so I could take a closer look at each. I would have returned o her on my later visit when I purchased my "New" truck, but I had already worked a deal over the phone with Mr. Brown and Mr. Anguiano.I traded in my 2006 Dodge Ram 1500 and recieved an OK price for it. This is the one negative part of the experience I had. Nobody would tell me what I was getting for my trade in, even after asked a few times. If HB Ford was more up front about this, I would have rated this dealership a 5 out of 5.After I bought my truck, I emailed Daniel Anguiano with a question regarding my truck and he responed very quickly with the answer. The bottom line, if you are in the market for a used Ford super duty truck or any other new Ford vehicle, HB Ford is a great dealership to go to. They are small enough to connect with thier customers, but big enough for good deals on thier inventory.

mheydari

Oct 26, 2011

In the past year, this was my second purchase of a new car from Huntington Beach Ford dealer. They are very nice and professional. In my case Tony, and Pejman were extremly helpful making my entire family to have a good experience with our transaction. They listened, understood my criteria, and then helped us to select our desired car. They were detailed oriented, and even made suggestions on the color of our new 2012 Ford Focus!!!!. The entire sales team working together to provide the best service quality for my family and me. Tony, and Pejman were not high pressure sales people, instead they provided information about the cars we were interested in. I am planning to come back again and buy a Mustang in a couple of month. I congratulate Huntington Beach Ford management team with employing the quality sales/service personel, and providing the best quality service for its customers.Thanks again,Mehrdad Heydari

NEWZ08

Oct 18, 2011

HB Ford had by far the beat selection of used Super Duty trucks I have ever seen. Some are lifted and some are stock, but one after another it was awesome trucks everywhere! Their service was exceptional also they were very patient with me as I made my mind up on which truck to buy. I love my "new" F-250!

football fan

Oct 17, 2011

drove from sacremento,ca to dealer 400 miles away to purchase 2008 f-350 ,spoke to salesman night before he said has in stock, but when i get there salesman is gone and his manager said they just sold car, i asked to see sales invoice but they could'nt find it.then a month later i see same truck for sale again by same dealer.they offer cheap $ to get you in ,but dont have it.

katelyn_brnca

Oct 12, 2011

My husband and I had a great experience at HB Ford. We worked with Terry who was very helpful and easy to work with. He answered all of our questions and helped us get into the car we had been dreaming of. We drove off the lot that night in our 2012 Ford Edge Limited with Eco Boost and have not looked back. The dealershipe was very clean and water and coffee was readily available. We highly recommend this dealership and are already recommending family and friends.

RMH100888

Oct 10, 2011

This dealership was great. The overall service was wonderful and the representatives were extremely professional. Naeem Khan provided extraordinary professional service and was sincere and heartfelt. He didn't pressure me into anything and every visit back he is there to expedite my visit and make sure I am well taken care of. He treats his customers like family.

omairk

Sep 29, 2011

I only came in to browse for a new car, and originally was not leaning towards a Ford. But due to the great service and selection variety, I am positive that I will be back to get a Ford Escape hybrid.I am in the market for a fuel efficient and full-sized car, and the dealer, Naeem, was very patient with my questions, and gave me a full walk-through of all cars that fit my category. He was very knowledgeable of the products and this put me at ease as this is my first vehicle purchase. No question was a dumb question, as Naeem answered even my most basic car care questions.Although I did not purchase a car yet, this dealership is at the top of my list when I decide to purchase.

sadizzle

Sep 29, 2011

I have visited many car dealership in the past and this dealership by far, surpasses all other dealerships with it's exceptional customer service and selection. I was immediately greeted and assisted by Naeem Khan upon arrival. I have never experienced such great customer service, he was very knowledgeable, patient, and curteous. He showed me their wide selection of Focuses and Fusions, along with helpful information about each car, and also which car would best fit my needs. Eventhough I did not by a car that day, I will be returning soon to purchase a car. I will definitely recommend my family and friends to go visit Naeem at Huntington Beach Ford for their next car purchase.

MAD

Sep 27, 2011

The manager is so cool he will handle you in nice way especially when you have concern in his company he will do the action as soon as possible. thank you

robjg701

Sep 21, 2011

Thank you Huntington Beach Ford for working so quick and handling my issues, I definitely recommend this dealership for your next vehicle purchase. The sales team and management are top notch.

c306756

Sep 1, 2011

Went to the dealer to trade in my ford for a new ford truck. Johnny help me out with the deal which got me good price where I made the deal with him.

dantef150

Sep 1, 2011

Dealt with Johnny Mendoza and Phil. Johnny was very knowledgeable and helpful. I had a great car buying experience and would recommend Huntington Beach Ford to anyone.

ttfn2me

Sep 1, 2011

I leased my new F-150 eco-boost 4x4 from Huntington Beach Ford,this year. When looking for this truck no other dealer had what I wanted. The sales person,Gabriel Vargas along with the manager Alex and another sales person Phil, went out of their way to find the perfect truck for me. I wanted the long bed not the short bed, in the eco-boostno other dealers had them in stock. I finally found several at Huntington Beach Ford, the problem was they were all short beds. the Manager Alex went out of his way to find the vehicle that I WANTED. They stayed Late and made it happen, all 3 people Gabriel,Alex and Phil worked together and found what I was looking for. I love my new Eco-Boost. Thank You Huntington Beach Ford for giving your customers what they want.

VonFrank09

Sep 1, 2011

I came in to the Ford Dealership just to have a look around i had a couple different trucks in mind that i wanted to but and Danny really helped me narrow down my decision as to which truck i want. He was very friendly and i did not feel pressured to buy a car like i did when i went to other dealerships. He was very friendly and knowledgeable and i know once Im ready to make my purchase i will be calling him.

casommerville

Aug 31, 2011

The minute Danny called me I knew I wanted to work with him. I had been shopping online for a while, but couldn't find the deal I wanted. Danny was able to meet the terms I asked for and had everything ready for me before I came in. I'm so happy with my purchase and would recommend Danny and Huntington Beach Ford to all my friends and family. I'm so happy with my new car and I can't wait to show it off to all my coworkers!

cyncorella

Aug 30, 2011

I walked in to HB Ford, and was greeted with a friendly sales staff who were willing to help me with all my needs. I had been to several other Ford dealership's looking for a "Flex" and because they did not have one in stock were not willing to help.But here at HB Ford ALL my needs were met, found what I was looking for and got a great price!! Thank You Terry!!! I will we back when we decide to buy another vehicle.

East Fork

Aug 30, 2011

My experience at Huntington Beach Ford was great. The employees of this dealership were friendly and did not fit the stereotypical car salesman persona. Everyone we interacted with were friendly and courteous. The staff here at Huntington Beach Ford was also knowledgeable, especially our salesman Todd McArthur. I have already recommended to friends and family that they should go to this Ford dealership for exceptionally professional service and attention.

Jonig2

Aug 30, 2011

I purchased a new 2012 Ford Focus and my salesperson was Terry Elmani. He was such a delight to work with. He was serious about getting me exactly what I wanted. He answered all my questions without hesitation. He was very knowledgeable about the car and the questions I had. I was treated very professionally and I got a great car at a great price. I was very comfortable about the whole process. I was in and out in less than 2 hours and that was also very appreciated. Thanks Terry. I would definetly do business with him again and the whole experience with the dealership was great.

mmichener33

Aug 30, 2011

We went to HB Ford to get a new car. We have delt with them in the past and have had nothing but good experiences. Our sales consultant was johnny. He helped us get into a great convertible mustang which we and our dog love. Ryan in finance did a great job on getting us good financing. Being a first time buyer it was very important. We intend to purchase all of our vehicles from Huntington beach Ford!

Nate21

Aug 30, 2011

Delt with Johnny Mendoza over at ford HB and had excellt customer service and care! No hassle's or problems! Recommend ford Hb and Johnny mendoza 100%

trueglich

Aug 30, 2011

I came in here to look at a new car even though i was some what income limited Terry got me a little bet better of a car then I came in looking for for a VERY fair price/financing.

elizabethflora

Aug 29, 2011

Ken was a great sales man and the whole staff was extremely helpful and friendly!They worked with my large list of requirements and tiny budget and I am so happy with my new car.

jiml2011

Aug 29, 2011

I purchased a new 2011 Ford Edge Limited from HB Ford.My experience with the dealership was exceptional. Everyone from Terry (Sales) to Noy (Customer relations) and Omar (GM)provided me with exceptional support. All my concerns were addressed immediately to my satisfaction.Jim LaPlante

ChicagoFan

Aug 28, 2011

Just bought a car from Alex a couple days ago. Had it washed and parked up front for me. Purchase time was quick and Alex was great to talk to... haha he kinda made me forget why we were there. Buy from Huntington Beach Ford! fun place to buy a car from!

atompkins99

Aug 27, 2011

Worked with John and I think the managers name is phil. John was very easy to work with and didn't BS at all. He made me feel comfortable from the get go and was very reasurring, as I wasn't sure about making this purchase. Well, it worked because I bought a brand new Mustang GT (5.Oh yeah)and couldn't be happier. I will definitely be going here for my SUV purchase later this year!! Thanks guys!!Adam Tompkins, Westminster CA

Dayzee

Aug 27, 2011

I had a great experience at this dealership. Everyone that I spoke with was very nice and helpful, especially Daniel. He was really knowledgeable of his product, took the time to answer all my questions and addressed all my concerns. He was really respectful and attended to all my needs in a professional matter.As a first time buyer I did my research and visited a few dealerships, but I must say HB Ford has the best selection of vehicles as well as customer service. If your in the market of purchasing a new or used vehicle go to Huntington Beach Ford and ask for Daniel Anguiano internet manager.

AmazingMarc

Aug 26, 2011

I'd been looking for a clean & reliable used car for a while... I found a clean little car at hb ford...Once I got a fair price I went in ans tsst drove the vehicle...Alex was very helpful and accomidating...He even let me ue my own financing...Now my wife is very distrustful of car dealers...And after this experince it looks like we found a place for all our future vehicles!!! Good Job HB Ford & Alex!!! :)

Berry92807

Aug 26, 2011

I'm glad I bought my car from huntington beach ford. Alex and Oscar were really nice and they made me feel like I got a good deal. Great selection of used vehicles and clean to! Thank you for the good deal and Im going to tell all my friends about huntington beach ford, alex, and oscar.

Betoandrose

Aug 26, 2011

My wife and I were shopping around for a couple of weeks and couldnt find the truck we wanted till we got to HB Ford.Daniel was very knowlegable,helpfull and friendly. My wife and I had a great overall experience and would recomend HB Ford to everyone we know looking for a vehicle.

BShot

Aug 26, 2011

HB Ford hooked up a military discount and I couldn't be happier with their level of service. I recommend Terry if you are going to purchase a Ford. He doesn't add the typical BS that you get at other dealers. Thanks Terry!

cpellerito

Aug 26, 2011

Everyone was very friendly. I worked with sil and oscar and they both were so nice and helped as much as possible.very nice and friendly

garibaymoulding

Aug 26, 2011

I WAS RECOMMENDED TO THIS DEALERSHIP BY A RELATIVE OF MINE. I HAD BEEN DECIDING BETWEEN BUYING A CHALLENGER OR A MUSTANG. I WAS IMMEDIATELY APPROACHED BY TONY WHO SHOWED ME ALL THE DIFFERENT MUSTANGS , HE WAS EXTREMELY INFORMATIVE AND EXPLAINED EVERYTHING IN A MANNER THAT WAS EASY TO UNDERSTAND. ALEX THE FINANCE MANAGER WAS ALSO VERY HELPFUL IN MAKING THE WHOLE TRANSACTION GO AS QUICKLY AND SMOOTHLY AS POSSIBLE.I WILL DEFINITELY BE RECOMMENDING THIS DEALERSHIP AND THESE PARTICULAR ASSOCIATES TO MY FRIENDS AND FAMILY. THANKS GUYS FOR MAKING MY DREAM CAR A REALITY!!!!

jolex1969

Aug 26, 2011

My husband bought an 2011 Edge last month and we couldnt have had better service. The salesman was courteous and my husband loves his new Edge!

Megan Crane

Aug 26, 2011

I was greeted with a smile. Daniel was very friendly and understanding of each requirement I had for a used truck that I wanted to purchase. He did not push me toured any vehicle but the one that I had come to see. He knew exactly what I wanted and did not waste my time. They were very willing to work with my budget and help me get the financial part done and out of the way. I am very pleased with this dealership and will be buying my vehicles from here from now on. Thank You very Much Daniel and Huntington Beach Ford. I recommend them with full confidence and if they can't help you no other ford dealership will be able to either. See you in the near future.

darwoo3

Aug 25, 2011

My husband passed away last year and this is the first time I have bought a car by myself and Kenneth Stevens was just the perfect salesman for me. He was very kind and answered all my questions and showed me all the wonderful things the 2011 fusion had to offer. I would and am going to recommend to all my friends who are looking for a car to go see Mr. Stevens. Thank you Mr StevensDarlene Woodcock

Elizabella

Aug 25, 2011

Best prices.. Brandon is an excellent Internet sales person I highly recommend this dealership!!! Every expectation was met clean facility and friendly staff...don't hesitate u want a good deal go to H.B Ford...

fitmonicapt

Aug 25, 2011

The best car buying experience that I have ever had! Go see Brandon if you are in the market for a Ford. I have been a Chevy gal my entire life (over 20 years of driving experience). My new Fiesta is so fun to drive. Great gas mileage. Everything was up front and easy when working with Brandon.

Garrettskater99

Aug 25, 2011

I had a wonderful experience at Huntington beach Ford. I would highly recommend this dealership to anybody. My salesperson Terry really top notch! He helped make my payments affordable which is really great with the economy right now. I am stoked on my new Ford Focus 2012!! If you want great customer service, this is the place to go.

iconquer24

Aug 25, 2011

My husband and I had been shopping for a vehicle for some time. We were in no hurry to buy and visited this dealership a few times before actually makeing a purchase. They never got frustrated with all our questions, and were friendly each and every time we came in to test drive different models and or ask questions. I was even able to meet with the manager and the finance manager with all my print outs and calculations. They actually applauded our research on Edmunds.com etc, and took us seriously, not like my past experiences and other dealerships we dealt with while looking.In the end we decided to get a brand new Ford Flex. It was the best decesion we ever made. They really helped us find the best payment option and even with our not so perfect credit. I was also impressed with the fact that the sales team worked together. We spoke to two different sales reps on several occasions and they never tried to "steal" us from each other. We truly felt welcome everytime we came in.I also love the fact that they play country music in the lobby!

jennweiler

Aug 25, 2011

Excellent customer service.Transaction was easy, salesman was very helpful, approachable, and knowledgeable about the product they sell.Dealership has a wide selection of trucks to choose from that fits any buyers need.

mustang2010

Aug 25, 2011

I just bought a Mustang 2010 used and I think the prices in Huntington Beach Ford are pretty comparative!Johny Mandoza, was the salesman who helped me to get my dream car :D he was friendly and helpful.

Scurrier22

Aug 25, 2011

Good overall experience. Good truck f 350 diesel dually. Sales managers not friendly( Alex). John rodrigues was very good and max in finance was great. Also page man was very helpful.

Normanb

Aug 24, 2011

Im very happy and satisfied customer one of the best car shopping experiences I've ever had,I've been to many dealerships and bought many cars and no one gave me this type of service. Ingrid was my salesperson there and I need to thank her again for giving me the best most memorable experience. I appreciate huntington beach ford!

uscg620

Aug 24, 2011

I worked with Daniel in internet sales, very friendly was able to test drive multiple vehicles before I found the right one. Not pushy very friendly would I would recommend checking out their online inventory and giving Daniel a call before going.

dbardell

Aug 23, 2011

Brandon Brown was a great salesman, I would highly recommend him. Very honest,friendly and personable. The other staff were not so friendly, but Brandon was top notch!

AB7438

Aug 22, 2011

What can I say? This is the 3rd time I have bought a vehicle from HB ford. I cannot recommend this dealer enough. I used to buy all my vehicles from another dealer and after having such a quick and wonderful experience I won't buy anywhere else. Alex was very upfront and honest on the negotiating and Gabriel was knowledgable on the product. I bought a Raptor that other dealers were charging up to $10k over sticker. These guys were there to have me coming back, not looking to rip me off. Each of these guys took the time and had alot of patience in making my deal happen. They have really put the customer first! They listened and didn't make me jump through a bunch of hoops. The told me what they would do and stayed true to their word. I highly recommend this dealer and especially the guys if your entertaining buying a new or used car or truck.

cripsey

Aug 22, 2011

I got a great service from HB ford and particularly Gabe Vargus. Gabe and the team were prompt and efficient during the sales process. He also provided a great follow-up service. I will come here again.

GGeary

Aug 22, 2011

I had a great experience at Huntington Beach Ford! I emailed the dealership about an Explorer I wanted to buy and Alex gave me a call right away with his best price. When I got there.. he had the vehicle up front for me and ready for a test drive. I also liked that he shook my son's hand and not just mine ( that means a lot to me ) I think we were in and out in less than hour. Thank you for buying the USB wire for me and answering all my questions. I'm going to come back to buy my son a car from Alex soon! I'm telling all my friends to buy a Ford from Huntington Beach Ford cause of the great service and they have TV's in all directions...you will never miss an Angel Game there!!!

karenjoy56

Aug 21, 2011

Huntington Beach Ford is an awesome dealership. I got the deal of a lifetime from them. I went in there with a car that I was upside down in and Tim, Todd and Phil went above and beyond to help me out. They were able to get me into an suv that I wanted, which was very affordable and with a much lower payment that fit into my budget. Huntington Beach Ford was able to accomplish something that other dealerships had not. Huntington Beach Ford not only made me a very happy, satisfied customer but a loyal one for any future business. Everyone from the receptionist to all of the sales personnel was very friendly and very helpful and very upbeat...... I have always been a Toyota person......not anymore....Ford will be my vehicle of choice from now on and Huntington Beach Ford will get all of my future business and the business of anyone that I can possibly send their way. All I have left to say is that Huntington Beach Ford.........You Rock!!!!!!!!!! Especially Tim McDonald, Todd McArthur and Phil Gilcrest..........Thank You from the bottom of my Heart.

dctrjayyy

Aug 20, 2011

Johnny was very friendly and helpful during our visit to the dealership when we purchased a new car. He was very patient and detail oriented when it came to explaining everything about the car, including how to use its features. The price of the car was better than we could have expected, even after the inclusion of a great warranty. I would definitely recommend this dealership to friends and family.

eedieu

Aug 20, 2011

i went in with my dad lokking for a car and jhonny helped me find the truk that i always wanted which was a ford lightning he was very helpful and honest.

gracewwjd

Aug 20, 2011

Our experience with this dealership was amazing, we got exactly what we wanted and then some. They worked with us on our budget, and we actually liked our sales person Johnny Mendoza. We found the only likable car salesman! Very personable and helpful, even came in early for us on his anniversary to make sure he was there for us. We will definitely buy Ford again, and will ask for him by name when we are ready.

monticello

Aug 20, 2011

Was satisfied with the visit to the dealership. Was able to get all done in one visit. They also helpt getting my extra car home with minimal efforts.

Nascimento

Aug 20, 2011

Huntington Beach Ford is a Great place to buy a car! It was my second car that I purchase from Huntington beach ford. My salesperson Ingrid is very nice, I would recommend her to all my friends and family.

WellingtonCA

Aug 20, 2011

I came in to buy a 2010 Mustang in July...Alex in Internet Sales was ver helpful...He was fair and open in negotiating the price of the vehicle...When I went in the vehicle was ready and just like promised...I'll make sure to recommend Alex & HB Ford to all my friends! :)

wiliiams22

Aug 20, 2011

This is my second car that I purchased at Huntington beach ford... I bought a car from Alex 2 years ago so made sure to buy from him again. I was happy to see him there because i know sales people dont tend to stay long. The dealer has made a lot of upgrades and looks clean! I got a super great price and i will come back again...

adhawk

Aug 19, 2011

Nice friendly knowledgeable great experience .the dealer took me thru the lot several times to make sure I got what I wanted . Would recommend to my friends

albread2112

Aug 19, 2011

entire dealership was extremely friendly and did whatever it took to help me out. johnny was extremly helpful and to the point and helped me get into the truck i was looking for . helped me with a great deal and i was driving away the very next day. i would recommend anyones buisness to go to huntington beach ford

jaimerosenberg

Aug 18, 2011

Al worked with my fiancee and I to find the car we liked walking us around the entire car lot.Phil worked with us to negotiate the terms of the agreement and maintenance scheduled.Johnny worked with us to get a spoiler painted and installed later this week on the car we purchased.It is my opinion that all three men worked well together communicating problems and coming up with solutions so that my fiancee and I were completely comfortable and happy with our newly purchased Mustang. Overall it made purchasing a car the best experience I had had thus far and more enjoyable then the haggling done at most dealerships.

jcbohorquez

Aug 13, 2011

I was very happy with my experience while buying my car. I was helped by Al Savageau, he was very helpful and answered all my questions about my car and made sure that I had everything that I needed when I left. I love my car and couldn't be happier with the service that I was given while I was there.Colby Bohorquez

evos

Jul 27, 2011

Had a misunderstanding about the Lojack option which has been successfully resolved with the help of Omar, GM, HB Ford.Thanks for your help in correcting the misunderstanding.

YAMAHARIDER

Jun 24, 2011

Yes, I would recommend this Dealership to my friends. I was taken care of, it took some work but I am satisfy with the truck and the service. My salesman John was very friendly and did what he said he would do, if you ever are in the need of a new or used Ford Truck go and see John Rodriguez. But what ever you do just get everything in writing. I had a great experience with the General Manager Omar Z, and the customer relation lady (Noid) great people. I will definably buy my next car with them.

frank porrata

May 11, 2011

I was lied to swindle and cheated . When I went there to buy a used pickup truck my only mistake was to trust them and they knew it and set me up for a classic rip off scam after I signed the papers and took the truck on the freeway home it was wandering badley when I arived noticed smoke rising from under the hood so the next morning sunday I went to check it first I saw an oil spots on the ground ok the engine leaks oil looked on the motor and saw oil leaking on the valve cover and dripping on to the exhaust then I went to check the steering it was very loose comming from the gear box then when I looked under the bottom of the entire truck it was completely rusted like a flood damadge or something from out of state so I said to myself no way this truck is not drivable and its a piece of junk I called them and went right back they said no problem I could swap it for another so I picked out another truck then was told I would have to come back in three days to close the deal but take the first truck back and return when I returned I was told I would have to trade in the first truck and take a twenty six hundred dollar loss and repurchase the other truck and pay twice for everything tax license and registration smog and all the drummed of fees they could come up with including a lojak I never saw I lost my trade in three grand cash buying a truck that should have been way under twenty thousand for thousands more that day was a six thousand dollar lesson I will never forget and they said they were doing me a favor becaue the deal was siged and sealed they had no obligation to help me because used cars are sold "as is"

occamoman

May 10, 2011

This was my third truck I have bought off Huntington Beach Ford in six years. They really do have the BEST selection of Ford Super Duty Diesels around. I now live in Simi Valley and drove down to HB Ford (my old town) this weekend to buy a low mileage 2008 SuperDuty it was exactley what I wanted and I feel like I got a great deal on it, I also traded my 2006 Diesel I bought from them two years earlier. I will be back in a couple of years to trade in this one aswell. Thanks HB Ford!!!

cplouis

Apr 28, 2011

What a horrible experience! Liars to the core, from the top down. And I don't mean make an error or honest mistake, I mean look you in the eye and state an absolute mistruth with specific intent to deceive. My son went to this dealership to purchase his first vehicle as an adult and dealt with the characters that I address. He made a $25K offer on a truck that was to be an "OUT THE DOOR OFFER". The salesperson, John Morgan, considered his offer and agreed. A deposit of $1000 was left and contract was drafted by Max in finance for him to take to his credit union for finance. As he gathered the material, Max told him that he needed to sign the contract in order to get his financing. He looked at the contract that Max drafted and noted costs for an extended warranty and "Express Care" (Snake oil appearance treatment(s)) were added in the amounts of $2495 and $1995. He told Max that he was not interested in these items and Max told him specifically that he can request that these items be deleted when he is at the credit union. He believed this liar, signed and took the papers to his credit union. The loan officer at the credit union while drafting her documents called Max and again Max confirmed that these items could be deleted and she could draw her check in a lower amount. I came into the picture at this time. I reviewed the contract and the other disclosures and noticed that in the warranty that there was a notation that the vehicle was a Repurchase under the Lemon Law. Wow! I stumbled across this item. I contacted the dealership regarding this matter and John refused calls from both me and my son, the buyer. I then asked for Max. My calls were again refused. I asked for the manager and I was turned over to Oscar, a young, rude, unknowledgeable buffoon who proved to be completely incapable of the simplest task; like getting John and Max on the phone. After a cumulative time of more than two hours on hold, I asked for the general manager. I was turned over to Tim. Tim listened to my concerns, looked at the contract and replied, Tough. We have a contract and we will enforce it. Tim was abrupt, but in Tims favor he did drop the $2495 extended warranty, even though it can be refused by the buyer and refunded, but he did not know that I know that, and we came to terms on the Express Treatment(s) as I knew that my son was on the hook. I am well aware of the No Cooling Off clause in California contracts and I know that my son was basically screwed by these professional thieves who Got a young kid. After several hours of wasted time and very ill feelings toward each other we came to a price that was livable and Max (Who wasnt there per the telephone operator) drafted the new contract and sent it to the credit union. However it did take Max three times to get it right. We then drove 75 miles back to HB Ford to sign the corrected contract. When I got there nobody who said that they would be there were present. I asked the telephone operator/receptionist for Oscar and she looked beside me and said that Oscar was not in. I had taken off my glasses and while she was saying that Oscar was not there I could see a reflection in my glasses of a guy shaking his head Lipping Im not here. I turned around and said Hi Oscar and Oscar smiled and responded. Oscar knew who we were and why we were there. After a wait we were put in a room with another finance person, Ryan. First thing that I asked from Ryan was a copy of the Express Treatment invoice or proof that it was done. He complied. Then I asked for a copy of the Repurchase Agreement and the corresponding paperwork. Ryan said that my son got it and signed for it. I demanded another copy. Ryan pulled the file and gave me the original documents. I noted that the corners of the documents were not bent and that the one and only original staple was still in tact, no other staple holes. I asked Ryan how a copy was made if the seven page document was never taken apart and there were no fold lines that would happen if the documents were laid on a flatbed copier. Nothing but a Caught with the hand in the cookie jar blank stare. Ryan took the package apart and made a copy for me. When Ryan returned my son questioned why the Express Treatment was on the contract when two people told him that it would not be. Ryan replied Because it was done to the vehicle. My son then asked Is that not part of your preparation for sale? Ryan responded Yes. But by California Law we cannot include it in the sale price. I then looked up from the document that I was reading over the top of my glasses and stared at Ryan. You could not have imagined a more stupid look on anybodys face as the one that Ryan had being caught in his second outright lie in as many sentences. I kept my mouth shut and told my son to sign and lets get out of this place. I feel like I need to shower after being at this dealership. This is a dealership full of young punks who cannot help themselves from lying. It starts right at the reception desk and gets worse as you get manipulated through the slime of HB Ford. Inasmuch as each of the persons I dealt with was very well versed in deception and lying, I have to say that this is very likely the standard operating procedure for this dealership. My recommendation is that you make a concerted effort to avoid HB Ford. Note how low their Customer Satisfaction Rating. It takes effort to get this bad.

ydhips

Apr 26, 2011

This was a very very good experience for me and my wife. HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to test drive multiple trucks and gave us four different finance options also. They were straight foward with all the paperwork and gave us plenty of time to make the right choice. HB Ford is a GREAT place to buy!!!

Irondog05

Apr 11, 2011

My son and I first contacted the dealer looking for a used economy car. We told them we needed to sell my F-250 4x4 Diesel before we could buy the other car. A few weeks later, they called my son and asked how much I wanted for the truck and told us they were the #1 seller of used diesel Ford pickups. They said the prices were not that far apart. We went down and they offered us less than they had previously discussed over the phone. A few weeks later, I had my son call again to see if there had been a change in their inventory. or if they could do better on their offer. We went back down to the dealership, and they offered us $19,500 on the truck. AJ said that that was all they would pay at auction, and the market was down. We talked it over for 10 minutes, and decided to take the offer. Here is where the S-C-A-M begins. AJ sais he could not issue a check that night because the owner was not there. He also said that they would put the truck on the rack to make sure the frame was not bent. Keep in mind, he had already looked it over and drove it twice at this point. AJ promised the truck would be done by lunch, and said not to worry, beacause there was nothing wrong with the truck. He asked if we could leave the truck overnight. At this point, mt wife had to drive my son to school and pick him up at lunch. The truck was NOT done at lunch, in fact, it was not done at 4:30 when I called. I told AJ we would be back after my son's sporting event about 7:30. When we returned, we were shuttled into an office and a list of "things that were wrong with the truck" was shoved at us. We were told that he could not buy the truck at the price he originally agreed on. Some of the things on the list were "a lock for the spare tire" (yes the one mounted on a pulley UNDER THR TRUCK) and two new tires. The tires on the truck had 20k on them, and the last set went 55k. I told him that this was a bunch of bull shit, and that he had wasted a day and a half of my time. He responded that I had wasted HIS time. I told him to bring my truck around, and the argument continued through the showroom. At a certain point some youger saleman butted in commenting on my attitude in the showroom. I guess these guys are trained to have no respect for anyone they try to screw over. I would like to hear from others, as I believe this is a common technique utilized hear. Do yourself a favor---go somewhere else!

esc1487

Apr 1, 2011

My husband and I bought 2 cars within 6 months of each other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was asking if we just needed something to make our visit more comfortable. We bought both cars from Tim McDonnell and he was very professional and helpful all the way around. We are getting ready to do a trade in for a third car. I would not do business anywhere else except Huntington Beach Ford. Excellent!!!

knap;ik

Mar 22, 2011

i came into this dealer with some questions and seemed to catch one of the sales people on a bad day. i was quite upset so i got ahold of the sales manager, omar, and he was quick to act. he of course apologized and was very understanding to everything i had to say. id say that my initial experience was upsetting but after seeing how management handled the situation i was pleased and would say that i would definitely go back for some information on their cars and to service my expedition.being in sales i can relate to having a bad day and accidentally letting it slip into my professional life. i liked that there were no excuses, and everyone seemed authentically sincere.

brandon_kelley24

Feb 21, 2011

I got duped! They kept me there for 7 HOURS! Then haggled with me, we agreed on a price, things got set up, finance had my info. I get shoed down the hall, the ass starts talking BS and shoving paper at me. I tell him no, I don't get a warranty, etc. He says oh, well you're signing to say you don't have a warranty, etc- as he's shoving more paper in front of me. I get no copies AND they can't find the key so I have to drive back the next day and pick it up. I'm tired, confused (and I'm not a novice car buyer!) They were rude, obnoxious, the receptionist was too busy flirting to give a rats ass and the "manager" Ken just gave lip service. Such a crock of S$#&! I hope karma is a bitch!!!!! Now I'm trying to unwind a sale since they lied and cheated me out of 5 grand. Good luck all you guys that think it's gonna be a good deal. THEY ARE CROOKS!!!!!!!!!!

rcscmann

Jan 20, 2011

I must say that this was a great experience at HB Ford. Zach was an absolute gentleman, he was very kind a patient with us during the whole transaction. Tim was also very professional. They really do have the best selection of Diesel Trucks around. I was very very impressed. Thanks HB Ford.

garyelmer

Oct 7, 2010

H.B. Ford is the worst buying experience for me in 30 years.Forced me to purchase an extended warranty but told me I could cancel it at any time. Cancelled it 2 weeks later but have yet to be credited the $2800.00 it cost me and it's been over a month. Promised me a 2nd free tank of gas and 2 free oil changes never got it. Promised me 2 Ford Ball Caps, never got them.They also force you to buy a pre-installed Lojack anti-theft system at a cost of $800.00 (rip-off).I would never buy from this dealer again and would only use their service department for warranty work.I wanted to buy in Huntington Beach but now I regret it, avoid these guys like the plague, they have many bad reviews.Gary ElmerHuntington Beach, CA

Tzurbuchen

Sep 7, 2010

Yes, I did ran into a warranty issue, as soon as Omar the General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warranty to the Platnum plan that we had purchased. I know being a business owner we are only as good as our employees. I have to Thank Omar for all he has done for us. Let's, Talk about fraud, BEWAREWe bought a 2006 Diesel F250 from Ford of Huntington Beach in May 2009, bought an extended warranty 48 month or 100,000 miles for $3000.00, never double checkedmy paperwork, when I took it into another Ford dealership for an oil leak, I pulled my extended warranty paperwork and the paperwork was not filled in (blank)and of course I am trying to get Ford of Huntington Beach (Nick Troy) to fix theproblem to get my extended warranty activated to a Platinum plan that I paid for, and of course can not get anyone to answer me back. In the mean time my truck isstuck in the shop unless I want to pay $2000.00 for the repair. Never, never go to this dealership, but know if you do, you will be defrauded, in some way or anotherthey will get your money. Update : Yes, they answered back and said you have a bronze plan that covers nothing, but again remember my paperwork shows everything is blank. How did this paperwork get filled out after I left the dealership and I decided to pay for the lowest possible coverage but paid $3,000.00 for the plan? Thisis fraud at it greatest possible point. I don't think it is the sales guys; remember the finance manager is the person that makes the commission off the extended warranty.

MikeWebb104

Sep 4, 2010

I understand buying a car can be a stressful ordeal. But I also know that working at a car dealership can also be very stressful. People think their trade ins are worth gold but yet come in and make crazy offers below dealer invoice on new cars. I am a former dealer of 33 years from Arizona and now happily retired. Often people with less than perfect credit want you to make miracles happen on a Saturday night when all the banks are closed and most of the time the have little or zero down payment. I get it and thats why I had to comend HB Ford for their professionalism. They took great care of me with white gloves and my new Ford Taurus Limited is one of the finest vehicles I have purchased. Not everyone is perfect nor is every dealership perfect but understand most people could not make it as a car sales person. They work very long hours sometimes past midnight, often they are on straight commision and have to spend the greater portion of their day dealing with the public. And if you deal with the mass public in your line of work than you know some people can be flat out rude at times and unreasonable. It is easy to get upset and point the finger when things dont go your way but ask yourself "was I truly being fair when I made my offer"? Everyone has to make a living and survive. You cannot walk into a grocery store and offer the butcher $1 over cost for a steak, or the baker $5 below cost for a loaf of bread. So why do people think its alright to do that to a car dealer? Well I hope HB Ford the best and Thank You so much. God Bless, Mike Webb

Alan09

Sep 1, 2010

Simply the best auto buying experience I have ever had. These guys were all so easy to deal with. HB Ford really knows their Super Duty trucks, I was so impressed by their selection and great prices. I am so glad I took the trip from 3 hours away. I think anyone in the market for a used F series should give these guys a chance first. Omar really runs a tight ship and his managers Tim and Alex are on top taking care of their customers. HB Ford is simply the BEST!

dmpgirl

Aug 30, 2010

I have to admit, I always dread purchasing a new car. However, I can't express how enjoyable my experience was at Huntington Beach Ford. The salesman, Paul Scott immediately helped me locate the perfect car for me and seemed incredibly knowledgable with the features of each car. They provided me with a fantastic deal that made the drive down to Huntington Beach more than worth it. I had done some comparison shopping, so I had a pretty solid idea of what I should anticipate spending. I sat down with the floor manager, Nick, and he was incredibly thorough and patient as he walked me through the deal. The finance department did an amazing job of giving me a payment plan I could work with. They did not pressure me or bully me into signing the deal, which seems rare these days. From beginning to end, this was without a doubt the best car-buying experience I've ever had and I highly recommend them.

TravisMcGee

Aug 30, 2010

I was thoroughly impressed with the knowlege of Zach & the rest of the staff. He went out of his way to be helpful & I completely enjoyed what is usually a painful experience. I researched & thought I got a good price. Will shop there again & will recoomend to my friends. I bought before moving and it turned out to be a great deal for me.

Sam Torlak

Aug 26, 2010

UPDATE 4 SEPTEMBER 2010After my posting on Dealer Rater Aug 26 ( GO DEALER RATER!) I got an unexpected email on Monday Aug 30 from aforementioned John Morgan..."I talked to my GM and want to make it right - come back in and we will give you a deal"... Not so fast, I email back "Send me the full break down of costs, MINUS THE FRICK IN' $5,000 tires...and then I will think about it"...So John (not the GM) resends a breakdown of prices....the difference between the original "final" quote from previous week to this one is still $850 off - but her - at least now it looks legitimate - 3,000 Ford rebate (true) versus fairy tales of inflated MSRP minis non existent $13,000 in rebates....To make a long story short - I go in Tuesday Aug 31....offer to split the $850 difference in price - again I get the wait around for 45 minutes - finally they come out and say ..."Sales Manager won't do it!" - HERE WE GO AGAIN! Take me to the Sales ManagerHere is where it gets interesting and frankly better... I am looking at this former Special Forces Marine over the desk...next to me is Max the Finance guy, the aging John and the infamous Nick Troy. All men are over 6 ft and look intimidating...the conversation begins with offers and monkey business to the point for this Nick Troy, purple in the face starts SCREAMING AT ME ( I mean hey I am the customer)! I may be only 5 11 but have done my stint in the Army and will not be intimidated - I scream back to the point of "Hey, you wanna take it outside!!!"....Fortunately, at this point Alex steps in coolly and calmly and shoos all his people out and says to me "Look, I cant honor your request because I am already $3,100 in the whole and have no more room to go!". Finally he prints the invoices and original paperwork. True. I say OK but I am not paying for the tires...he says I'll give you a deal...I say don't even go there...He says Ok I will change them...do we have a deal? I say only if you give me a respectable credit interest rate...he comes up with %4.99 with US bank - I checked with Wells Fargo (6.99) and BofA - %5.00...SO YES FINALLY I GET MY FICKIN' EXPEDITION...and I say...couldn't we have done this in one hour the first time??? He just smiles - I guess some things will never change...Bottom line is...no way I can give these guys anything beyond a 4...avoid Nick Troy like a plague,,, Morgan is Ok but he is aging and is strictly a front man no decision making power - I felt sorry for the guy....deal with Alex direct...he WILL MAKE MONEY ON YOU but at least it will be a civilized conversation... AND THE LESSON LEARNED -DO YOUR REASERCHKNOW WHAT YOU WANTKNOW WHAT YOU CAN OR CANNOT PAYCOMMUNICATE FIRST VIA INTERNET WITH DEALERS - SO YOU HAVE SOMETHING IN WRITINGWHILE YOU MAU NEVER GET THE TRUE OUT THE DOOR COST IN WRITING AT LEAST YOU WILL HAVE SOMETHING ON HAND TO BARGAIN WITH - NO "I NEVER SAID THAT"IF YOU FEEL ABUSED, INTIMIDATED AND MANIPULATED- JUST WALK AWAY...

scott615

Aug 26, 2010

Wow, where to begin. Talked to a sales man on the phone, said he was a sales manager. He told me that the newpaper ad was correct, 10,000. off msrp, and even promised I would get that price. I asked several times and in several ways because we all know the questionable ethics of sales men.Get there, look at truck, ready to buy, talk out a deal with ken, who lead me to beleive he was able to close a deal. Ah no, he handed me off to the rudest guy I,ve meet in awhile.(didn't catch the name, but he's fat and has an accent) Thing is, he's trying to sell me a truck! He wouldn't give me a price, wouldn't discuss if I quailified for rebates and accused me of not being able to get financing. I'm 40 years old, make 100,000. a year and have a 803 credit score. Top 5 percent in the country, thank you very much. This guy, I'll call him F.A.R.T. (fat and rude to (me)),said he had to run my credit and get me in a deal before he could discuss the rebates. I KNOW, its crazy right!F.A.R.T. was rude from the get go and didn't seem to bright, so I said ok, tell me what all the rebates are and I can tell if I qualify for them and then I can fiqure out the price. He got upset, "I need to run your credit report" he said. how dare I question a car salesman! was the tone in his voice.I said ok sir, this isn't gett'n anywhere, call me when you can give me a price.F.A.R.T never called, I want a truck, so I call and ask for sales manager. I told him I felt bounced around and explained that I can seem to get a price. He wasn't able to help, (shocker) but said he'd call back with info. Later that day, yet another guy calls me and says come on down, they got the truck and a deal waiting. I think to myself, "your not fooling me twice", so I ask what the deal is? He doesn't know and asks what I'm looking for? Really? Its just funny at this point, so I go along. I do the whole thing over again. He talks about the rebates, but wouldn't say if I quailfy. A few minutes later I finally get me to say there is no way the can sell a truck at the promised price. The price was in a newspaper ad and also confirmed over the phone. I could not beleive how rude and unethical everyone there was. Even a parts guy I talked to on the phone was rude.

hbgary

Aug 10, 2010

I was looking to purchase a new Ford vehicle for my business. I took the vehicle for a test drive and rquested to sit down and go over some financing options. Basically I wanted to know what my approximate monthly fee would be. John Morgan who was rude and obnoxious said that unless I was ready to buy now, he really didn't want to spend the effort. That guy should be terminated as he is the epitome of rudeness. In a market that is srtuggling, I would expect the highest degree of customer satisfaction form a salesperson. I am glad he does not work for me otherwise he would be in the unemployment line.

lizzyk

Aug 9, 2010

This guy was rude and arrogant, not helpful at all and I felt like I was wasting his time. We were very interested in buying a truck that we saw online and would have to fly from No. Cal. down to S. Cal. He jerked us around and wouldn't call me back with finance numbers, finally I gave up.

ncsuredwolf

Jun 12, 2010

I had to revise my earlier report since Zach has been nice enough to work with me. So far, my experience with him has been pretty good so far. He has returned my messages and has gathered the info that I am looking for. As an out-of-state buyer, I appreciate this greatly.

superduty64

Apr 27, 2010

I must say that I was very pleased with the entire staff at HB Ford. They all were very informative about the cars and all the options. The manager Nick went over all the paperwork with me in great detail. It can get quite intimidating as a single woman when buying a car but these guys were all very helpful and respectful with me. I just love my new Ford Mustang and all neat features it has. Thank you so much HB Ford. Dawn Wilder

NAWZ

Apr 25, 2010

I am very impressed with the level of attention was given by everyone from Huntington Beach Ford. Tim an Alex were awesome and very patient with me and my wife. I think we must have test driven 5 or 6 trucks before we made up our minds. They have by far the most diesel super duty trucks from any other dealership we went to. We drove from 3 hours away because they had the most selection and best prices online. I would highly recommend Huntington Beach Ford to anyone in the market for a super duty truck! Thank You Tim and Alex you guys are the best!

br1223

Mar 31, 2010

DO NOT GO TO HBF.Worst experience my husband and I have ever had. After hours of negiotiating and agreeing on a price including warranty, montly payemtns and interest rate once we received the paperwork from the finance department the only thing that was right was the payment. The interest rate was way higher and the loan was for two years longer then agreed upon. They sell price was way higher then we agreed to. Read the paperwork carefully because chances are it is completely different then what they agreed to.I would only recommend this place to my worst enemy. They were horrible and a bunch of liars. Biggest mistake we made was not reading these reviews before we went down there. STAY AWAY!!!

HappyFordCustomer

Mar 21, 2010

I was a little afraid of going to Huntington Beach Ford especially after reading all the negative reviews on here but they had a car that I was really interested in at a really great price...my mom went in after she dropped me off at work and spoke to a really nice guy named Andrew H.! He was really friendly and she explained to him my situation and what monthly payment I was interested in getting! After I got off work I met him for myself and saw the car in person (until then I had just seen pictures online) the car was beautiful with some minor scratches and a few dings here and there but nothing major! (You have to expect a few imperfections on a used car!) However, the interior seemed brand new and the car felt so solid during the test drive...my mom and I fell in love with the car! So, then after our test drive Andrew had us sit down to get down to business...I told him I wanted a car payment of $175/month he came back with an offer of $252/ month (which included a warranty) or $212 (w/out a warranty) I was very firm that I would not be willing to go OVER $200 (not even by $1!!) So, his manager,Oscar, came back a second time and shook my hand and said: "Ok, $200/month it is!" I was so excited that we were able to avoid having to put MORE money down then we planned on (especially since we didn't have any more!) and that I got a payment I was comfortable with! Then, it was time to move into the finance dept. a guy named Sean helped us! He was also very nice and made the process smooth and painless! There was no funny business or extra fees added...everything was as we agreed upon! We were in and out in about 2 hours!I am floored by all of the negative experiences people have had and the talk about picketing...I couldn't be happier with my experience at Huntington Beach Ford and I can feel confident in my recommendation of: Andrew, Oscar, and Sean! If you're looking to buy a car ask for Andrew and you won't be sorry! Btw, I got a 2005 Toyota Camry for anyone interested! :)

WilliamB0

Feb 20, 2010

First to credibility. I am a dedicated Ford truck owner. They are simply the best, most rugged, most thoughtfully designed trucks on the road. Then; we, myself and my wife, do dogged research on all our vehicles before we purchase them. We know the price we can expect for our vehicle and the price we should be paying for the new one before we set foot on the shopfloor. She does most of the Internet searching for us and found a great truck at Huntington Beach Ford. The mistake we made was that we did not research the dealer before we dared set foot in the crocodile trap - never again.So, what happened? We had just upgraded our tow-behind trailer to a 34-foot toyhauler so we needed to upgrade our gas F250 with a Banks Power System to something that could comfortably handle up to 13,000 - 14,000 lbs. Leaving us with the diesel F350 DRW (if we could find one) or probably the diesel F450 DRW. My wife found a couple; one in Texas and the other here at Huntington Beach Ford. The difference between the two on the surface was the cost of shipping the truck to the left coast. Both were on sale at $40,990. So I phoned the store, spoke to the Internet Sales manager, Jason, and told him I'd be there that night to give it a once over. He and his partner were gracious and knowledgeable about the vehicle, the price and the process. I liked what I saw, I noticed a small ding on the front right hand fender and discounted it as a minor issue.My wife went down to the store on the Friday to look at, and drive the vehicle. She fell in love with it at first sight so we returned on the Saturday to do the paperwork and hand over the keys to the old, much-beloved F250. At this stage only minor defects had been discovered on the new (used) truck that they had promised would all be fixed.The interminable paperwork designed to irritate the hell out of Mother Teresa was tortuous but we weathered that fairly well. The "Finance" guy - the saleswolf disguised as a bean-counting sheep - the one that's supposed to sell you all sorts of crap, was decent enough but failed to pawn anything off on us we didn't want. I've told you, we've done this before.The turd hit the fan when we receive the key, singular, to our new truck. Where's the second key, the second remote? "No," we were told, "there's only one." Why? "It's a used truck, what do you expect?" I expect two keys, two remotes. We gave you two keys, two remotes, we want two keys, two remotes. Period. We don't want the old owner picking up our new truck and 'recycling' it, now do we? "Well, we don't have any in stock, but we can get you a new spare set, it's gonna cost you." Jeez. Ok, we swallow this, the wife is starting to show signs of impending volcanic eruption, but we get into the truck. I decide to check the glove compartment and notice there's no 'key' for the spare tire in the pouch. We haven't even switched the truck on and this is the second item to pop out at us. The wife ejects herself from the truck and starts hunting down the salesman and the service guy. They can't help her so she grabs the key from our old truck and, breathing heavily, settles back in to the passenger seat.Take note that the moment the key was in our hands everyone disappeared from our immediate vicinity and it took a while for her to find someone to talk to.I turn the truck on. PING. Trailer wiring fault. I don't got no damn trailer attached! PING PING PING.... Hmmm. We park the truck right front and center. Find someone - the slowest one obviously as the others had all slipped away. They must have very large restrooms. He doesn't believe me and has to drive it a few yards... PING PING PING. Hmmm. He takes it back to the service bays. We stand in front. I google 'trailer wiring fault F450' on my Blackberry. It seems it is a common fault on the Super Duties... too little dielectric grease in the housing. A simple thing to fix. Thirty minutes later the truck is back, "Sorry, we didn't notice that... " First Lie. "It's a warranty item so we will replace it but we don't have one in stock. We'll have it Thursday, SECOND LIE - please bring the truck back Thursday." No advice on how to deal with the interminable alarm - PING PING PING - better than waterboarding for getting terrorists to talk, I would suggest. Luckily I had also googled how to deal with it and someone had noted that you have to press 'reset' while the alarm is showing. So I educated the guy before we drove off. They also said the spare key set would be there.On Monday the wife inspects the truck with a fine toothcomb and discovers there is no spare tire. She, um, lets them know there is no spare tire.So Thursday rocks around and the wife takes the truck back to HB Ford. The harness isn't there and we're going to have to pay for the spare set of keys. But - good news; they tell us the lock for the spare tire is on the jack, behind the second bench seats. The wife refuses to leave without the harness being replaced - so they find one - from where? no-one knows, probably took it off a new truck. She parlays them to the point that we don't have to pay for the spare set of keys. Small success. Then as she gets into the driver seat, she notices a small crack in the front windshield - it wasn't there before! Now it's Gladiator-time. The truck goes back to the service bay, the service manager says the crack was there when the truck came in and he proves it by showing her the service sheet. On the service sheet she notices the infamous 'Trailer Wiring Fault.' And they say that the crack isn't fixable. So she phones me and we cut our losses and she leaves the store, never to return. The key set was provided free of charge after severe 'negotiations', the 'unfixable' crack has been fixed - $35.00. The harness was replaced by HB Ford and the spare tire was replaced. The tone of the crew throughout was 'that's the sales department, they didn't tell us to fix it,' 'it's a used car, what do you expect?'. It was case of seeing what they could get away with.The only thing they have achieved is to lose a potential life-customer. They have the largest selection of big trucks on the North American continent, they are an hour's drive from my home and they will never see us again. What a difference it would have been if they had fixed the crack, provided the complete set of keys and replaced the spare and harness before they put the truck on the lot? I would be telling all my friends about the truck and how clever we were at finding HB Ford... What the crew there (with some exceptions) forget is that the truck, used or not, is the second-most expensive asset we now possess and it carries our family safely to and from our vacations. It is the enabler of our dreams and the final defense of my family if we ever get into an accident. And they are just out to make a buck.Do you notice that the 'good feedback' reports above doesn't have much detail in them? Names and vehicle types seem to be missing? And they read like advertising text.. But the complaints are rich in detail, aren't they? I wonder if there isn't some guy in the large rest room typing in false positive feedback forms while waiting for an irate "soon-to-be ex" customer to finally give up and leave the lot.

ART RAMIREZ

Feb 16, 2010

I BOUGHT A USED TRUCK FROM THIS DEALERSHIP WITH SOME BODY DAMAGE TO FRONT CORNER WITCH INCLUDED BUMPER AND HEADLAMP. THEY AGREED TO FIX IT PRIOR TO SALE BUT ON MY DO BILL THEY ONLY LISTED BUMPER DAMAGE. WHEN THEY DID THE WORK THEY ONLY FIXED BUMPER AND THE ORIGINAL DAMAGED HEADLAMP WAS LEFT ALONE. WHEN I TRIED TO GET THEM TO FIX THE HEADLAMP I GOT THE USUAL RUN AROUND. THE KEPT MY TRUCK 6 DAYS ONLY TO TELL ME THAT THEY WERE NOT GOING TO FIX THE HEAD LIGHT AS IS WAS NOT ON THE DO BILL. BE CAREFUL WHEN DEALING WITH THIS DEALERSHIP ESPECIALLY OMAR Z. THE GENERAL MANAGER AS CUSTOMER SATISFACTION MEANS NOTHING TO HIM.

kevinf

Jan 12, 2010

I have pulled the plug on my deal to buy a 2004 F-150 from these crooks. If you enjoy being lied to, cheated and abused, this is the place for you. At Huntington Beach Ford I learned how to waste hours of my valuable time in four easy steps:1) RESPOND TO AN INTERNET AD - The prices are a lie because they do not include their "dealer markup" fee of $1,900. (No joke. Get someone on the phone and they'll eventually admit to it.)2) TRY TO GET A CALL BACK - The more I called trying to ask some questions, the more people they had call me back. Each time I was forced to start over and the price got worse every time. Also, for extra fun buy a Carfax on the car and then quiz them on the vehicle's history. The lies you get are worth extra points.3) MAKE YOUR DEAL OVER THE PHONE - Try to get them to commit to something, anything, on the phone and that should be good for several days of needless back and forth. The answer will always end up being "if you want that price you'll need to come in to the dealership." Gee, I wonder why that is...4) MAKE A SPECIFIC, CLEAR OFFER - If your attempts to close a deal are not met with an almost systematic rudeness (meaning no matter whose turn it is to call you back, they've all memorized the same insults) then you'll at least glimpse what you're in for next. No deals on the phone, no agreements on the phone, no closure. Closure will only happen after you've been sitting in their financing trap for multiple hours.BONUS: Did you know that the smokin' deal you're eyeballing is most likely a dealer buyback? If you don't know what that is, look it up.STAYAWAY

dckaz

Dec 14, 2009

Where to start... Thank you so much for helping me find the truck i've been looking for!!! I'm excited and extremely satisfied with my experience at HB Ford. Their entire staff was very curteous, patient, and above all lacked the pressure I was worried about getting with any vehicle purchase in general.I came in looking for a 2010 super-duty F250 and found exactly what I was looking for. I was very specific when I gave Paul the details of the truck and he did not settle until he found it for me! They had a larger selection than 2 other ford dealerships I stopped at over the weekend which was great. I would go on much more but I think my gratitude in this review served it's purpose. If you're looking for a Ford in socal I recommend this dealership!!!!!!!!Thanks again!!!!!!!Chris N.Irvine, Ca.

Nikki N.

Dec 8, 2009

I would like to start by saying that this is my second car purchase from Huntington Beach Ford. I purchased a mustang from them back in February of this year, and couldn't be more thrilled with not only the vehicle but also the terms of my loan. I had never had such an amazing car buying experience. Not only was everyone extremely professional, they were also very friendly and I felt like I knew everyone personally when we left. Even the GM of the company offered to get us coffee and chatted with us while we were waiting to get our newly detailed vehicle. The mustang is a blast to drive and is a lot of fun. It drives so smoothly and actually is pretty good on gas. My husband and I absolutely LOVE THIS CAR!! When it was time for my husband to trade up on his vehicle there was no question in our minds who we were going to.. Huntington Beach Ford of course!! Not only will I always purchase every car I own for the rest of my life from them, I will encourage every single one of my family members, co-workers, friends, and even the strangers I don't know reading websites like these to purchase their vehicle from Huntington Beach Ford! Never have I found such an enthusiastic group of people eager to help, friendly, and professional all at the same time. From the sales people, the upper management, the finance, to the mechanics (who have helped service our car), every person that I have met from Huntington Beach Ford has been off the charts in terms of customer service and support. I forgot to mention that every time I have brought my mustang in for service or a car wash, it has been done timely, and come back with a full tank of gas and so clean that it felt like I was driving it off the lot for the first time. Not to mention the service advisor (Brittany) who takes care of me when I come in, is extremelly professional and doesn't try to sell me different things I don't need. Being a woman and not knowing a whole lot about what's under the hood of my car, I have found that most mechanics and service shops have tried to take advantage of me. Not Huntington Beach Ford! They get straight to the point and make sure I am in and out of there with no down time! So... Back to why I am writing this and what I started to tell you earlier... My husband Gary decided it was time for an upgrade a month or so ago so we decided to go back to our favorite dealership in the entire world to make our purcharse of course!! Of course when we were met at Huntington Beach Ford we received nothing but warms smiles and friendly handshakes!! I am telling you if I didn't work full time I would probably go there a couple of times a week just to grab a cup of coffee and talk to the staff becuase they are all so friendly and welcoming! I really can't believe how sincere and kind they have treated my family and I, from the very first time we walked through the doors. This time my husband was interested in getting an expedition and of course we had so many to choose from. Every color, every interior, every choice possible. We sat down with Ingrid (who again is WONDERFUL), and let her know what features were important to us and what colors we like best. Within a few moments she wized through the computer and said "looks like it's your luck day! come with me!!" Gittly we started outside with her around the corner where we saw it. The perfect black, eddie bauer, limited 4X4 2009 expedition. It had every feature we wanted plus some!! We immediately then started going over numbers which was another great experience!!! They offered my husband fair market value for his 2001 F150, gave us a rebate, and got us a smoking rate!!! Our payment actually ended up being $55.00 LESS THEN WHAT WE HAD ANTICIPATED!! Did I mention that the entire process start to finish only took and hour and fourty five mintues!! Half of the time, which we were chatting with Ingrid and some of the other friendly employees about our purchases and how HAPPY WE ARE!! I also need to mention another story of a girlfriend of mine that I referred over to Huntington Beach Ford because I know she would never take the time to write this letter out but I feel obligated myself after what an amazing experience we have had. My girlfriend told me that she purchased a 2010 Ford Edge through Huntington Beach Ford.. Not only did she have the same raving reviews that I did, but I was told the upper management personally helped her sign her contract and understand some of the legal terms that she did not quite understand. She said she really wasn't going to even ask but that they went above and beyond to make sure she was not only satisfied with the purchase but extatic about her new car!! For me and my family Huntington Beach Ford is the ONLY PLACE TO BUY YOUR NEXT VEHICLE PURCHASE!! Go in and see for yourself!! HUNTINGTON BEACH FORD IS BY FAR THE BEST PLACE TO BUY A CAR!

tkiwi

Dec 8, 2009

My letter below was to be sent to Ford Motor Company but after speaking to them on the phone to get an address, I was told they don't take these types of letters.On December 5, 2009, me, my husband and two small children, ages 2 and 7 months, headed down to Huntington Beach Ford. We were looking to buy a used Ford F250. When we got to the lot, we started walking around looking at their inventory. Paul, one of the salesmen, approached us and asked what we were looking for. We explained that we were on a budget, but we were looking for a Ford F250, 4x4 diesel truck, but our main goal was to keep our payments at or below $300 a month. After showing him the trucks we were interested in, Paul told us we could probably work with the numbers on a F250 with a sticker price of $32990. So we headed into the office to start talking numbers.The first go around, they came back with a payment amount of $390. I told them that didnt work, it was too high, and reminded them again that we HAD to keep the payment at $300 or below. Again, he came back with the payment in the $375 range. I told them again, that was too high. At this point, the other guy working the numbers, I didnt get his name, says to me, Come on, you gotta work with me here. I told him Im sorry, but I told you what I can afford, I am trying to work with you as best I can. This game continued for 5 hours. I told them several times that I understood that they needed to make money too, but that I couldnt afford to go over $300 a month. If we couldnt make it work with that particular truck then we needed to keep shopping. But they kept telling us to hold on, and then theyd come back with a new number. By this point, my kids are tired and hungry and getting fussy. We finally decided to just leave because they couldnt get the payment to where we needed it. We thanked them for trying and headed out the door. When we got in our car, my 7 month old was hungry so I decided to feed her before we got back on the road. While we were sitting there, Paul came back out and said their final offer was $27500 for the truck. Our payments would still be at $340 a month, so again, we told them no thanks. We sat there another 10 minutes while I finished feeding my daughter, then we left. On our drive home, we talked about the offer and decided that we would just take the deal so when we got home, my husband called and told them wed like to buy the truck but asked if we could come down in the morning to do the paperwork. It was already 6:00 PM and our kids needed to eat and go to bed. Paul told us No, that the deal was only good that night and wed have to come back to the lot before 9 PM to finish the deal. Unfortunately, we couldnt do that because of our children so we said, Oh well, thanks anyways and hung up. After my husband hung up, I decided to look at their website just to see the truck again. When I pulled up the site, there was a picture of the same truck listed for $26,990. $510 less than their best offer to us. So after 5 hours of negotiating and keeping my 2 young children there, the best offer they could give us was still $510 over their price online. So my husband called them back and said, Umm, yeah, we were wondering if we could come down tomorrow and discuss buying the truck at your internet price. Paul put him on hold for a long time, then when he got back on the phone, he was stammering and said, Oh yeah, we tried to come out to your car last night to make that offer to you but you had already left. I cant dispute that, but if they were sincere in trying to make that offer to us, they could have called either of us on our cell phones, or when we called them from home, they could have made that offer at that time. They did neither. The next morning, we loaded up the kids again and headed back down to Huntington Beach Ford. Personally, I was expected some kind of apology, or acknowledgement that they screwed up, but when we got there, Paul acted as if nothing had happened, and sat down with the paperwork and said, Now what was your question about the Warranty? I stopped him and told him that we needed to talk about what they pulled on us the day before and expressed that I was very angry that they kept me and my family there for 5 hours negotiating a price that was higher than their advertised price. First he told me that he tried to tell us about the price, but we had left, then he told me that not once during our negotiations did I mention the internet price. I had the ad and pointed out that nowhere on their ad did it say that this was an internet ONLY price. I told him that had we known about the internet price, we would have came in and started our negotiations at that price, not the $32990. He told me that was their bottom line price and that would have been the final offer. Next, I asked him why they didnt offer us that price to begin with, knowing I was trying to keep my payment at $300 or below. His response to me was that the price of $26900 wouldnt have brought my payment down under $300. I told him it would have brought it closer than where we ended up. Paul begin to get rude, and short with me, so Ill admit, I got angry and started yelling back. The more I talked to Paul, the more it was obvious that not only was I not going to get an apology, but he was only going to keep making excuses. So I told him we were done talking and we got up to leave. I explained that I wrote a letter to their corporate office, to which they told me, so what, and that I would never buy from them and planned to tell everyone I knew about the way they had treated us. Paul just laughed and told us to go then.When we got out to our car, the other salesman who was working with us the day before, along with 3 other guys approached me and asked what was wrong. I quickly explained again why I was so angry and his response to me was, Well, whyd you even come back? I told him I thought I would give them an opportunity to compensate me for the time they wasted the day before. He asked me what I had in mind, so I told him I wanted the truck for $21,000. I came to that figure because I spent 5 hours negotiating $5500 off the price of $32990. So I took that $5500 and deducted it from their internet price, which was $21490. Of course they laughed at me and in front of all their other customers, walked away from me shouting that I was crazy and that I wanted a $30,000 truck for $21,000. I shouted back that if they were a good salesman they would have at least tried to work with me from that number. He continued laughing and telling they were done with us. So again, I shouted back at him that I had written a letter to the corporate office and that I planned to tell everyone I knew about the treatment we received from them. Then I got in the car.While I was in the car, another salesman or manager approached my husband who was loading the stroller in the back and asked if he was the Marine, to which my husband responded yes, and then he told him that he needs to stop shouting in front of his customers, that he doesnt put up with that shit on his lot. My husband looked at him and said, Sir, I havent said 3 words.Then we left.We were lied to, pressured, yelled at, insulted, threatened and overall cheated out of two days of our lives. I understand that the Ford Motor Corporation cannot control the behavior of these salesmen on private lots, but they are representing the Ford product. After we got home on Sunday, I looked up a website designed to allow shoppers Rate a Dealership and while there were a handful of good ratings, I was shocked at how many bad ratings they have received. I was also surprised to see that many people had the same experience as I did when dealing with these salesmen in regards to their rudeness and hostility towards you if you didnt agree with them or called them on their wrong doings. I would hope that Ford could in some way address the way these gentlemen are representing the Ford Product. I have included this website so you may view for yourself.In a time when the economy is running low, and after all the media attention the car industry has received, you would think they would be a little more friendly to people who are looking to give them business. There was a day when customer service meant something, when customer satisfaction meant something, and when customer opinion was important to a business. It seems those values have been lost over the years and unfortunately, nobody seems to care. I am anxious to hear what action, if any, you plan to take in addressing this incident as it will dictate how I shop in the future.

MLFry

Nov 14, 2009

I was shopping for a small SUV and stopped by HB Ford on my way home from surfing.I checked out their website the day before so I had done a little homework. It was also really important to be able to fit a couple of surfboards inside my vehicle at a time for road trips down south. I was greeted by Zach, who immediately, I became comfortable with. No pressure. After explaining what I was intereted in, all he wanted to do was help me find the right one. He showed me several preowned SUV's that looked great. Zach was super friendly and helpful, he took his time and I never felt hurried or rushed to make a buying decision. I finally decided on a 2006 Ford Explorer. He offered to let me test drive it home with one of my boards inside to make sure that two would fit, I thought that was really cool. (Two surfboards fit no problem inside, I could have fit 4). I took my wife back with me to HB Ford that same day and we looked at a few more Explorer's and we ended up deciding on a different Explorer. It worked out so perfect, because my wife picked out such a better one. Zach made all of this so simple and easy. We got the price we wanted with no problems. Financing was quick and simple. All in all it was a awesome buying experience. I have since recommend HB Ford to all of my surf buddies. After your next surf trip to the beach, stop by HB Ford, you'll be glad you did!! Aloha,Mike

PabloParker

Nov 13, 2009

Excellent Service.....I couldn't have been happier with the treatment. In fact,Tim was very easy to deal with on price. The salesman nick was very knowledgable and treated me with respect. I even got a new car when I thought only used would fit my small budget. I would recommend this dealership to friends or family.

blee22

Oct 30, 2009

I have been to many dealer ships, but have never purchased a new vehicle before. My experience with HB Ford will not be forgotten. The customer service that was shown to me was fantastic. In fact, I have already sent my uncle and my sister there and both have purchased vehicles. The Sales man, Zach, was very patient with me and did everything I asked. I told Zach that I did not like coming to dealerships because of the length of time it takes to buy a car. Being a stay at home mom with two boys is very difficult when having to take them with me everywhere I go. All the sales man helped so much by keeping the boys happy and playing with them, that my experience flew by very quickly. They were very patient with all my questions and explaining things to me to make sure I wasn't haggled into anything unnecessary. At the end of the deal, Omar, who also was very helpful with my children, came out to thank me for doing business with their dealership. I told him it was the best experiences I have ever had at a dealership and I will be sure to let all my family and friends know what a great work environment he has running at HB Ford. Thanks again for all your help and support.Brandy

dhunt2222

Oct 30, 2009

I recently purchased a new F150 sport edition truck from Huntington Beach Ford. I had been shopping around for a while when I called (HBF) a gentlemen by the name of Tim answered and was extremely friendly he took the time to answer my questions and made me feel comfortable enough to drive there from San Diego. Once I arrived at (HBF) the sales staff was very friendly and knowledgeable. After returning from a test drive I then went over the numbers I felt that they cared about my goals and what I was looking for. I would have to say that this was the best experience buying a car. I was so pleased that a few months later I went back with my Fiancee to purchase her a new Ford Fusion. Keep up the good work!!!

khaleweston20

Oct 24, 2009

I have purchased 8 cars in my life and Huntington Beach Ford was by far the best experience at a dealership I have ever had. I called before hand and when I arrive they had the perfect vehicles ready for me to test drive I was in and out of finance in 30 minutes I was amazed by the customer service I received. I highly recommend this dealership to anyone looking for a fast and welcoming car buying experience.

lisaarroyas

Oct 24, 2009

I was looking for a used truck. I found a great selection of trucks at Huntington Beach Ford. Prior to shopping at this dealership, I spent a good month researching the truck I wanted. My experience at Huntington Beach Ford was the best by far of all the other dealerships I went too. The truck and the price were both unbeatable. I also appreciated the professionalism and courtesy of the staff. The sales manager Alex Stoeber, made me feel very secure about my decision and the buying process was completed in less than an hour. I am a very inpatient person, so I very much appreciated this quick process.A loyal customer,Lisa Arroyas

aimeejacobs

Oct 16, 2009

I purchased a F250 from this dealership and got excellent service. They didn't waste my time trying to sell me something I didn't want. They brought me right to the truck I was interested in buying. The paperwork was done in a timely fashion and I wasn't oversold with unescessary "extras". I have told all my co-workers, family and friends to go to HB Ford if they are planning on buying a vehicle. When it's time to get service on my truck or purchase another vehicle, I will take my business there.

Hypeman32

Oct 14, 2009

I went looking for a new Ford but didn't know what I wanted. I have been to other Ford's in the area but I didn't get the customer service that I was looking for and that is everything with me. When I got to Huntington Beach Ford I was welcome by a very nice salesman and he showed me the cars and as I got to know him I knew that I was going to by from here. He had great info on all of the Fords and wasn't asking for the sale which I hate! We finally found the Ford I wanted and it ended up being a New 2010 F-150 FX4 which I loved. The salesman really made me feel at home no pressure was put on me by him or his managers which really showed me a lot. If you are looking for good service and price get you car from here!

lkimc

Oct 14, 2009

We drove from Nevada to purchase a Mercedes which we saw advertised. It was exactly as advertised and the price was better than any we could find locally. Sales staff was very friendly and helpful; financing staff was great as well. No complaints. Would highly recommend.

jasonliquid

Oct 13, 2009

I have to admit reading all these post from other people it seems intimidating to buy a car from any dealership. I looked into this website www.dealerrater.com before making my purchase. I looked everywhere esle to see who had good inventory. HBF had a huge selection of Super Duty trucks to choose from. Some lifted some stock and a ton of f-450 dually, When I got to the store I always kept my guard up. Well I don't know what to say other than I was wrong to assume bad things, this dealership was great to work with. When the Gm (Omar) overheard Tim and I talking about why I needed a big truck to pull my boat with he asked what kind of boat I had, and I told him a 38zf Donzi center console fishing boat, he then realized I was a hardcore fisherman which just happens to be one of his favorite pass times. The GM (Omar) was very familiar with the boat and recommended the right truck for my towing needs. He went above and beyond to make sure that my set up was perfect for towing my boat. Because the staff had the extra knowledge that I was not aware of, this made me feel that much better that I made the right decision buying from (HBF). I wish this system would let me post a picture of my new truck towing my boat it looks really good. I have referred some of my buddies that needed trucks and they had just as good of an experience. Keep up the good work (Huntington Beach Ford) I think they have set the standard for other dealers to follow.AgainThank youJason

jmilleraaw

Oct 13, 2009

I bought a used car and of course went through the 4 squares of the car business.#1 reason I drove 20+ miles to see the car is because of the selection. They have by far the most trucks on the lot than the other 15 dealers i visited combined.Yes I had an issue with the to do list once the deal was done but Tim and Eric made it happen . When it is said and done I got more than I ever wanted from them . I have referred over 10 people to them and will keep doing so until they let me down!

RobertDrenk

Oct 12, 2009

This is My 2nd Car/Truck Purchase from Huntington Beach Ford, I know that when I contact HB Ford I can count on getting the very best price, be in and out fast and get the service I'm looking for. I just bought a White 2010 Ford F250, I was in and out in less than 1 hour and got a deal another local Ford Dealership told me there was no way possible! Tim the Sales Manager was upfront, Honest and true to his word. I would highly recommend Huntington Beach ford to anyone looking for Great Service and the best Price.Thank You,Robert Drenk

fordcustomer

Oct 9, 2009

All salesmen are friendly when you are buying a new car, it's after you buy that you have problems. In my case, when we were negotiating, the salesman promised a free extended warranty in the deal. When it came to signing the contract, we noticed a charge of $1999.99 for an extended warranty. Upon bringing the charge up to the finance manager, he said there was no promise of a free extended warranty. I should have known better, but it was Midnight and we were tired, so we signed the contract. The next day, I cancelled the extended warranty in writing and delivered it to the finance manager. All is fine, but it took six weeks to receive the refund. My recommendation to all buyers is to take your time when reading the contract and bring a recorder with you so you can prove what the salesman is promising( a small recorder that can be hidden). Once you sign that contract, there is no turning back. Don't let anyone rush your decision and remember when buying a new car, you don't have to buy an extended warranty right at that moment. A better warranty can be bought from Ford Motor Co. on the computer for half the cost of the dealers and with better coverage. A used car with 36,000 miles and under an extended warranty can be purchased from FMC also. REMEMBER, WHEN YOU SIGN THE CONTRACT, YOU CANNOT BACK OUT OF IT. Unfortunately, not all salesmen are honest and they are going to try anything to get a bigger commission from you no matter how nice you think they are. Once the sale is made, they move on to the next (sucker) customer.

socalducts

Sep 7, 2009

This dealer has posted trucks that are one price online and then when you get there they do not want to honor the price that is advertised and/or then try to get you in a truck that is more expensive or and has problems with it. This dealer is great at playing the game of bait and switch. They also tell you that the truck they want you to buy is a Ford Buy Back, but yet they WILL NOT provide you with the Carfax report and state that it cost too much money to pull. We played the pricing game for hours and in the mean time while we wait we have to listen to the other sales reps argue and degrade each other behind others backs, but what was even more shocking, was to listern to one of the sales managers harass other customers. Whithin the hours of being there, I heard several customers yelling and arguing as they were trying to leave with one of the sales managers. At one point, one of them said to a man with his 2 teenage boys as they were trying to leave because of the poor customer service say "Fine, get out of here, BEAT IT!" I am completely shocked and in disbelief of how horrible these people are to their customers. I will never give my business to this company, and I have already done my part in spreading the word on this horrible dealership. There is only one good sales men there (who happens to be new) that is honest and hard working going out of his way to help you find the truck that fits your needs, but it is not worth my time or sanity to ever go back to that Hell Whole!

fjkndy

Aug 10, 2009

This dealer, Huntington Beach Ford, engages in misleading and manipulative business practices and exploits trusting and vulnerable customersI am a 71 year old retired aerospace worker who that day, 5 July 2009, with the help of a young man, Jevon Piper, who initially showed me candidate Escapes found the car I wanted . He accompanied me on the test drive, engaged in pleasant conversation which included his education and career goals.My impression with Jevon was very favorable and he impressed me as being sincere and well intentioned. I thought here was a conscientious young student working weekends to help pay for his education.I was encouraged that HBF would employ this kind of individual and it seemed to speak of a business with high ethical standards.After the test drive I was passed off to Mr. Kaya and the negotiation to settle on a prive for the 2009 Escape I test drove began.I said from the start I wanted a cash deal out the door price and would be expecting not the same discount as the very low ad car in the local paper but one comparable taking into account the difference in features. I said I know I would have to pay extra for the options the car I chose had over the ad car. During the discussion the price I would have to pay did increase and I acknowledged and agreed the increases were reasonable and fair.Eventually we arrived at what I thought was very close to the contract or striking price although nothing was on paper yet. Mr Kaya said he would need a deposit and I agreed to provide it based on the expectation that the $23,800 figure or something very close was what I would see on the bill of sale. I was not prepared for what came next.When I got to the finance office , I find the contract I am handed is not the cash deal I have been discussing on the showroom floor for what seemed like hours, but a loan application packed with GAP insurance and extended warranty plans.The net amount to be financed was listed at the bottom as $27,859.94. I'm stunned and immediately say that I can't sign this contract.After all the time and effort spent in getting to this point in the process and thinking we had a verbal agreement on price and a downpayment to show good faith, I have this overwhelming sense of having been dupped. I am now under a great deal of stress dealing with this sudden turn of events and the apparent rejection of my original offer to pay cash, $23,800 out the door for the Escape.I should have walked and dealt with the recovery of my down payment later. Instead I allowed these two individuals persuade me that I would still get the discounted price I had negotiated for but in a different form. And I was now being made to feel like I was an obstacle standing in the way of making the deal possible. I thought the financial manager is supposed to help a buyer with a loan option if they need and request one.I not only did not need or want one but never mentioned this option at any time prior to seeing the contract. Suddenly Mr. Kaya and Beyikian make taking out a loan which included GAP and Warranty insurance a condition of sale, not an offer to aide in making the purchase more affordable for me.I tried to make sense of what was on the contract and what I'm been told. To my questions and reaction, "I can't sign this", Mr. Kaya insists I get my discounts by signing this contract.The GAP and warranty plans he says are optional and can be cancelled after making a couple of loan payments.It will only cost about $50 after I cancel. The dealer gets a refund in the process and that's how I get the discount.I don't understand how this translates to a benefit for me and repeat my inability to make sense of what I being told and what I see on sale contract.I asked who is carrying the loan. It is not Ford says the Finance guy Mr. Beyikian.When I ask who is carrying the loan he says he doesn't know. Mr. Beyikian offered no helpful explanation for including all the extras in the contract other than as a way to get the discounts.Unable to compute how all the various parts of this contract would net out to what I thought Mr. Kaya and I had agreed to out on the showroom floor and still somewhat incredulous that intentional foul play was involved, I said I would trust that what he was telling me and that the delayed loan payoff and cancellation of GAP/warranty plans would yield the discounts I expected.(BAD,BAD decision on my part to trust either of these two guys).It wasn't until I returned home that evening and reviewed the contract again did I realize my mistake in signing the contract.The dealership might very well get money back from the loan I took out and the front end payments I made prior to paying off the balance but it was not going to reduce the amount I was paying for the vehicle and it would not net me the discounted out the door price I was promised. Clear and simple I was lied to.All the FORD dealerships I had contacted that weekend were competing and offering as a minimum in ads published in all the local papers at least $2500 in rebates and in some cases more. I tried to contact Mr. Beyikian the following morning to get further clarification of what I really signed on for in getting involved with financing, gap insurance and extended warranty plans. I was told by the receptionist he was not in. I did talk to Mr. Ryan Smith who did pull up the deal on his computer and helped me understand what the effect of the some provisions of the contract had on the net price of the vehicle. He confirmed what I had suspected. After I made the loan payoff and cancelled the additional plans added to the contract, the adjustment to the net cost to me would not result in the discounts Mr. Kaya and Mr. Beyikian said I would get. Apparently the contract as designed by Mr. Beyikian was never intended to help me get affordability or in some convoluted way result in a discount, because I never requested or wanted anything other than a cash out the door deal in the first place. What it apparently did serve to do was add complexity to the whole deal and make it difficult to refute his claim that it would be helpful in the end.I could not easily track the explanations given and said so several times.I admitted I was getting very uncomfortable in the process but received no help in doing the math to arrive at the expected result. Only the repeated generalization that if I signed the contract I would get the discount.After I realized what had been foisted on me, I decided to payoff the Chase Auto Financial loan immediately since waiting as I had been told would in fact not benefit me. And I would still have to wait 8-12 weeks before I'm refunded the premiums I paid for the plans I never needed in the first place.After all these are in fact not discounts but my own money being returned to me as refunds.HBF is arbitrarily delaying these refunds in my opinion for their own benefit. I hope by sharing my experience, others might be better prepared to avoid the mistake of dealing with HBF.Sincerely,FJK

ADESVOIGNES

Jul 19, 2009

I a a 24 year old Disabled American Veteran. Apon the completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After finding the truck and coming to an agreement on price and monthly payment, I was passed to Rich for financing. I was to get dealer financing until I could refinance with my credit union. After signing my papers I realized there was no way my payment would be what I was promised after I refinanced.I called them on this. Frank then told me this is how they run there business, I should have done the numbers myself and to GO F*** Off. He actually said that to me. When my wife called they called her a B***h and hung up. They don't return calls and are covienetly always with a customer. I will be going back to the dealer ship Monday the 19th of July to set things strait in person. I did get them to aknowedge their mistake but they keep passing me to the next person, hoping I will just go away. I hope they realize Marines don't just go away once they have been wronged. STAY AWAY FROM THESE PEOPLE AT ALL COST. THIS DEALERSHIP IS RUNNING A SCAM FROM THE TOP DOWN. NOTHING BUT CRIMINALS.

kilo_HB

Jul 17, 2009

BE VERY CAREFUL WITH THESE SNEAKY BASTARDS!!!! I was in there yesterday. We negotiated for two hours until I got what I wanted. But then when I was tired and eager to leave, the finance guy tried to sneak past me a price $6,000 over what I had negotiated and a trade in of $1,000 less than I had negotiated. When I called him on it he tried to me that I didnt qualify for this and that discount. These discounts had not even been discussed in negotiations!!!! He then tried to sell me with, 'Oh well this price isnt that bad because your payments will only be so much per month.' To hell with that I was outta there. If you do attempt to buy a vehicle there, BE VERY VERY CAREFUL OF WHAT YOU SIGN. THEY WILL TRY TO BURN YOU!!!!

nickyisland

May 9, 2009

This dealership is very willing to work with you. The prices on the used cars and truck are priced well.

sccrazygirl

Apr 28, 2009

I had a 2003 ford focus that i wanted to trade in and i was looking at the edge preferrably new. The first guy i talked to was tall and had an accent like he was from russia or somewhere, he had no knowledge on the car what so ever!!! Normally you can tell someone this is what i want and they can point that exact car out to you with him he was reading the stickers well hell i could have done that. We couldnt find the edge i was looking for but that is not his fault, but he failed to mentioned they had recieved a trade in the night before that matched the description of everything i was looking for, i only found this out because he took me in to talk to paul he said he was the finance guy but he was really another salesman and this guy was just trying to pass the buck to someone. I am 22 years old and buying my first car and i was serious shopper if they could make the right deal i was ready to buy and drive off that day, i dont think they realized that. So after 2 hours in the dealership they come back and say the car price cant be lower AT ALL! and it would be 459 a month 250 over what i told them, he should not have wasted all my time and just said look you cant afford this car, he did say what about a used explorer HECK NO! So i wasted my sunday and the guy didnt even try getting the payments down at all he went back one time came back with the key to my current car and said sorry cant help you! Last night i decided i still needed a new car but i need to maybe look into a smaller car i found an 08 fusion FULLY LOADED gps, sync, seat warmers etc. at VILLA FORD for 17700.00 i was so happy and my experiance there was awesome DO NOT GO TO HB FORD THEY WILL SCREW YOU OVER HARD! ESP. IF YOU ARE A YOUNG FEMALE! You cant judge a book by its cover if they had been willing to work with me the slightest bit then maybe i would get them a 3 instead of a 2 hahahah

nickyisland

Mar 24, 2009

This dealership is very willing to work with you. The prices on the used cars and truck are priced well.

reyleon

Mar 20, 2009

Once again I purchased another 2009 Fusion SE from HB and ALMOST perfect , Rich was a creep who ALMOST ruined it.Anyway once my niece came back her dad, my brother, who is in Iraq asked me to help her get a car. She had several in mind including the Fusion, we check ads drove to several dealers and she liked the Fusion. My brother is a major in the army with over 20 years and has a FICO similar to mine of over 800 so all the dealers were fine. Anyway my niece really liked the Fusion especially with the options. We went to HB Ford , tested it and told them we would call. Once again I dealt with Todd. After video conferencing with her parents they agreed and I told them the sticker was about $23,400 but I could probably get it for below $17,000 drive off, about the same discount as my daughter's. They said if I could do it go get it.The weekend before President's day I called Todd and said what could he do for us that weekend or should we wait for the next weekend's sale. He said come down, give him 30 minutes to give it his best shot and he will do his best.We got there and he had the car she wanted waiting. We went inside and Ryan was there. Todd told him the situation, he said Ford had just finished with their incentives. I told him that when my niece had tried out a car there he gave us a drive off price in the low $16,000 and this current car was only $200 above that MSRP. He said again no new incentives from Ford were posted until President's day but since we were a returning customer he woould deal. 10 minutes later he again came back with a sheet and wrote $16,092.32 drive off with a caveat that it was not the exact drive off but it would me no more than $16,100 maybe even less. The final price would come out once they punch in the numbers. As it was raining steadily their computers were acting up but he held fast that it would not go above $16,100. My niece conferenced called her parents and they approved. Then they started the paperwork. After 45 minutes they came back saying their computers were acting up and we might not get the paperwork out. but they would draw up papers authorizing us to have the car pending sale as the registration could not be transferred until the computers were up (this was a risk on their part). So my niece put $6000 down and the balance was assumed to be under $10,100. We hand wrote a full disclosure sheet to verify the price and got the number to call Monday to schedule the final signing and we drove off in the new Fusion.Now Ryan and Todd were both off Monday. At noon I called saying we would be there at 4 PM after my niece gets out. Rich (who turned out to be a creep) said the computers were up in the morning ,were again finicky as their IT were trying to stabilize it but he had our paperwork ready.I asked if the balance was $10,000 and change and he said yes it was $10,895(the slime ball)! I said what?! He said just come down. Now Todd our salesman had given us his personal cell number and told us to call if any problems. I called and said he didn't know where the 800 came from but not to sign for anything that he and Ryan did not discuss with us. We got there and waited. Rich came out of a meeting and ushered us in to his office. He tried to rush us to sign, he said that the price was correct and that the sales manager who okayed the price the previous night had approved this (what a liar). I refused to sign he went into his spiel like come on this is a $24,000 car which you regetting for about $14,500, etc, what a deal, etc. I told him I knew I was getting a good price but that was not what was negotiated. Finally I grabbed the full disclosure sheet. I immediately spied the discrepancy, there was a $867 "Express Service" charge. I asked him what that was. He said that was a special protective coating they put on ALL their cars to protect them from corrosion. He said it was mandatory on all their cars because of the sea air. So I looked him in the eye and asked him flat out if ALL their cars had to have it. Without blinking he said yes they all had it. Then I looked at him and called him a liar. He was taken aback when I told him I had just bought a Fusion last month and that was not on the sheet and he could pull out the contract to check. Before he could react I called him a liar again and a bait and switch artist. I then asked my niece for her copy of the car keys, put it on his desk and told him he could take the car back ( after we had it for over 24 hours), I would get my book out of the car, give him the other key and take a cab down to Ken Grody or call them to pick me up because they would give me a good price and put a stop payment on the down payment check from last night (Sunday). Before he could react I got up with my niece went to the parking lot got my book out of the car and returned to the lobby with the key in my hand. He looked pretty stunned. He was called to an office and he asked me to give him a few minutes he would take care of i

glamisfam4

Mar 17, 2009

Dealership most people were rude there. Christian our sales Rep. he was nice but limited, the dealership would not work with us on ANYTHING! The only good part was doing the finance paperwork, that was simplest. I buy a new car every year and by far this was the worst experience for my husband and I. I would NOT recommend this dealership to anyone. We orginally drove home 60 miles then went back when WE called them back and they still did not have our deal done and had to wait longer. Asked if they would fill our previously owned truck up, they said NOPE Ford will not comp. us on it, but we will make sure you have enough to get to a gas station.. It was 10pm when we left there!!!

gam3kid

Mar 15, 2009

I would like the public to know about the incredible corrupted Huntington Beach Ford which is located in Huntington Beach, CA. I received an ad for a Ford Focus 09 in the Orange County Register on 03/13/09. I sat down with a gentlemen by the name of David and we verbally agreed upon a monthly payment of 286.00 for 36 months and the down payment would be 3,000. I then was directed to the finance department to sign paper. As i got to the last paper which had the payment plan on it, we noticed that the price was way off. The guy then told us that it was 286.00 a month for 60 months which would make it about 18,000 for a car which should only be 11,000 and the down payment was 2,500. We asked them why the deal was changed and he said that's how the department sent it down to them as. When we confronted David, he had no answer for us and we finally left the property. I believe Huntington Beach Ford is using this car in the paper for a bait and switch scheme. If you could please notify the public about this unlawful corporation, I would be thankful and hope that no other customer gets tricked into a similar deal. I have already filed a complaint with the BBB and will file a complaint with the DMV. Now I know why they are the only dealership to be profitably in Ford according to David, because they lie to their customers about what they are paying. DO NOT BUY FROM THIS DEALERSHIP!

Nikki N.

Feb 20, 2009

This was by far the best car buying experience EVER!!! Everyone was very nice and professional. They also took extra time to explain all of the paperwork to me in detail. I did not feel pressured at all, which is a relief because all the other Ford dealerships I went to in OC were extremelly high pressure and flat out rude!I really am enjoying my new Mustang, and will be telling ALL of my friends how GREAT these guys are!!!

S1RES

Feb 14, 2009

WELL, WHERE DO I BEGIN. MY DAUGHTER GRADUATED FROM USC WITH HONORS!!!! SHE DESERVED A NEW CAR SO FOR THE THIRD TIME IN THE LAST 2 YEARS I WENT TO MY FREINDS AT HUNTINGTON BEACH FORD. I BOUGHT MY SONS CAR THERE, ALSO MY WIFE'S.IT WAS SUCH A FLAWLESS,EASY, STREAMLESS PROCESS. I ALWAYS DEAL WITH OMAR THE GM, HE TREATS ME LIKE GOLD!!!!! HE ASKED HIS SALES MANAGER, TIM TO PRINT OUT THE INVOICE AND BRING IT TO HIM. HE SOLD THE CAR $300.00 BELOW INVOICE WITH ALL THE INCENTIVES FROM FORD.(0 PERCENT FINANCING AND A 2000 REBATE!!!!)TIM PUT ALL THE NUMBERS IN THE COMPUTER AND GAVE THE PAPERWORK TO STEVE THE FINANCE MGR. HE GOT US OUT OF THERE VERY VERY QUICKLY.........I HAD TO SIGN MY NAME AROUND 25 TIMES. MY DAUGHTERS CAR WAS FULL OF GAS AND DETAILED PERFECTLY!!! SHE WAS SO HAPPY, I AM SO PLEASED WITH THIS DEALER AND WILL KEEP ON TELLING ALL MY FRIENDS AND FAMILY !!!!!!

reyleon

Feb 7, 2009

I really find some of this hard to believe or maybe these are the worse case scenarios. Or perhaps staff turn over or the current economy has changed attitudes. Anyway I just bought a 2009 Fusion SE from them and convince my brother to get one. The Fusion is highly rated and the experience was extraordinary.Before buying I did my homework, went to edmunds.com and other sites, looked at ads, checked invoices, got pre-approved at my Credit Union for up to $30,000 at 4.49 if need be (the actual rate was 5.49 for top FICO scores BUT my CU has a birthday special, get a loan within 30 days from your birthday and they take 1% of the rate for the life of the loan). I even read reviews about dealers including these.Anyway the last weekend of 2008 with Employee pricing etc we saw HB Ford's ad for a 09 Fusion SE with MSRP of 20,490 with a net price of $10,990 after all rebates (college, finance, Employee Price, etc) and a large HB Ford discount. Looked too good to be true and chances are it wouldn't be there. The ad was Friday so we drove by Saturday afternoon. Sure enough our salesman, Todd told us it was sold Friday (surprise!) anyway he would be happy to take us around their stock and show us what was available and maybe work-out a deal. My wife found a 2009 SE with an MSRP of 21,490 on the lot. It had the Sun and Synch package. She and my daughter took it out for a long drive.Back at the office we got to numbers, My wife asked for the same exact discount as the ad. Todd said unfortunately he didn't think they were willing to lose money on 2 cars, he admitted that it was a loss leader to bring in customers (which we already knew) but he would bring us his finance manager Tom to negotiate. My wife found Tom a little brusque but he was efficient. I told him give it your best shot, that I was pre-approved and was serious about buyig a car for my daughter before the end of the year. I let him run my credit check, high FICO. He then asked what I wanted. I asked him to give me his best out the door price, after ALL applicable rebates and conditions and including all tax and license fees on that 09 Fusion with an MSRP of 21,400 and that he had one shot to write it down. This was all very polite and cordial.After 10-15 miuntes he came back. he had the work sheet and his business card, he wrote down the VIN, MSRP and O.T.D. on the back of his card and the price of $15,265 and change (that is a close approximate give or take a few dollars, this hapened last month). Todd was seeing other customers then after excusing himself. Because Tom's gung ho attitude made my wife a little uncomfortable (a cultural thing , she is Asian) I asked if I can think it over (really a great deal, just testing him). He said sure, I would have until Sunday afternoon. He gave me the card, we shook hands and left.We then drove down the street to my favorite Ford Dealer in the area, Ken Grody. Told the first salesman I saw I wanted an 09 Fusion SE. We looked at his lot, found the same exact car , model (package and MSRP) then I asked him to price it out the door. he ran my info and came back with a price over $17,000. I told him I could do better so he went down to just under $17,000 and he said he could go no further so we shook hand and I got up to leave. On the way out the floor sales manager said what could he do to keep and retain an old customer. I told him give me your best shot , no holds barred on that car because I had a written offer. This was outside the door on a very cold afternoon, So I told him I would wait in my car. After 10 minutes he came out to the parking lot and told me the very best he could do was $16,100+ (forgot exact amount) AND 5% financing over 5 years. I told him I couldn't give up the difference as it was significant. He was cordial and told me if my deal fell through he would still honor this through Sunday and keep them in mind. We shook hands.On the way home we got a call from Todd asking us why didn't we close. I said I wanted to think about it and my wife was a little uncomfortable in Tom's presence because she wasn't use to the process. He told us to call him back in the morning and he would see if he could make it up to us.The next morning after some overnight research I called Todd and Tom and told the we would be there in a few hours and we would go over the deal. Todd said he would have the car ready. I went to 3 other large dealers on the way there. All were very professional and polite. When we found the same model and they asked me what it would take for a deal to happen and I told them they were all very surprised but polite and told me frankly it was a great deal they couldn't at that time match and that I should jump on it, of course keep them in mind if it fell through.We got to HB Ford, the car was prepped, filled with gas and ready to go. Todd and Tom came out and I showed them Tom's card from yesterday, Tom said he heard that he might have been a little too eager and

dandersen

Oct 26, 2008

I attempted to co-sign on a vehicle so my son could purchase a used vehicle to get to college. I am in the military and was deployed at the time so the deal was ALMOST completed by phone, fax and DHL. The finance guy, MAX told me that I would have to provide my credit card info and place a down payment so the vehicle could not be sold to someone else. I made it clear that I did not want my card charged and that I would wire money to my son for the final deal. Max then assured me that the $ was completely refundable and charged $1700 anyway. The contract was written and then sent to me via DHL. Once I received and reviewed the contract I could clearly see that they (Ford) were taking advantage of our situation. The sales agreement indicated a finance charge of 10.99%, a car payment of $247 for 60 months on a $9,900, 2003 used car. That was just plain crazy! I have an above average credit score and as a co-signer it should help. Of course I said no to the contract and attempted to get the $ credited back to my credit card. It has been 11 days and I STILL have not received my money back. I have been bounced around from salesmen to salesman and every time I call they tell me the person that can help me is not in. I started asking for individual last names so I could clearly document the transaction and each person refused to provide it. I am still deployed and unable to walk in there but in the meanwhile I have a $1700 dollar charge on my credit card and finance charges accruing. Next step, call the local police, the BBB, and the local news and send out all hands e-mail to advise other military members not to go to Huntington Beach Ford. I have purchased 4 new fords since 2001 and never had any issues until I went to this ford dealership.

ptpat2003

Oct 12, 2008

This dealership's used vehicles are all Ford Buy Backs(Lemons) that were supposedly fixed. That is the only reason they have good prices. They will tell you that they are giving you an awsome deal that they cannot give you close to what kelly Blue book gives for trade-in value. My 2006 Toyota Tacoma with less than 30,000 miles and is fully loaded in mint condition was quoted by Kelly blue book and other Ford dealers as being worth $20,000+ where as this dealer offered me $14,000 and then proceded to curse at me when I walked out from the sour deal. This place is a real scam. They purchase these vehicles at an Auction from Ford for $10,000 or less and expect a fortune from them and then want to give absolutely nothing for your trade. If you would like this kind of Buy Back Vehicle, contact your local(Trusted) Ford Dealer and they can give you the same "Awsome Deal" on these buy backs and offer you at least kelly Blue Book trade in value for your Vehicle. I have never in my life been cursed at when trying to purchase an Item that is so hard to get rid of at the current time

calvinh

Oct 7, 2008

This Ford dealership is a RIPOFF,RUDE,SCAM the people there just want your money. I bought an 2005 Audi A4 and it broke down 2hrs later on the freeway. And they will sell you this paint protectin for $1000.00 to $2000.00 and i know is just a wax job, cost u $50.00 to do it at a car detail place. STAY AWAY FROM THIS DEALER.

tiffnbela

Sep 30, 2008

RIP OFF'S, RIP OFF'S, RIP OFF'S...DO NOT BUY FROM THIS DEALERSHIP!!!We arrived at Huntington Beach Ford at approximately 10:30am on Friday, September 12, 2008 to purchase our first new vehicle. I told the salesperson, Kaya, I was looking for a 2008 Ford Ranger, manual transmission with A/C and that we wanted to spend around $10,000. He showed us a model on the back lot. He said he could give us the same deal as the ad but he would have to add $850.00 for the air conditioning and $500.00 for the active military discount. We agreed and we proceeded to the office to start the paperwork. Kaya promised us a purchase price of $9340.00, based on the above calculations, we initialed a worksheet written up by Kaya stating our agreed upon purchase amount, (less tax, licensing, and fees) payment amounts of $200-$300, and down payment of $1500. Kaya left, we assume to talk to his manager, and returned stating he could get us payments of $320.09. I stayed to complete the contract with Rich Beyiran in finance. Upon returning to our place of business after lunch around 3pm, we decided to go over our purchase agreement to find it significantly higher than originally agreed upon not only due to some optional goods but also the purchase price, which could only be determined through calculations. I was not made aware of the additions.Service Contract (K) 1995.00 GAP insurance (Q) 595.00 Teflon Coating (G) 1995.00 Total Add-ons 4585.00 Purchase Price Discrepancy-just added 1150.00 Difference in Tax 243.74Total Overcharge $5978.74At approx. 4:15pm, we returned to Huntington Beach Ford and asked to speak with Rich in finance. We asked about the options that were added and he asked, the salesmen didnt inform you of those? We replied that he had not. He handed us a pamphlet on the Teflon coating. We asked where the additional $1150 added on to the purchase price came from. He stated he is not responsible for entering any numbers in the computer and that it is Kayas responsibility and he just prints what is inputted and has no control over the numbers. We asked to see the paper we had signed earlier with the deal amounts on it and that has apparently mysteriously disappeared. Rich said that we could have the (K) service contract ($1995) and the (Q) GAP insurance ($595) removed but the (G) Surface protection (Teflon $1995) could not be removed from the contract. He told us to have these removed we were to write down that we wanted it removed and he would forward it to the cancellation dept. (see attached signed by myself and Rich)We then were directed to speak with Tony who is Kayas manager, regarding getting the Teflon charge removed as well as the addition to the purchase price. Upon speaking with Tony we were informed that if he were to change the contract it would be fraud and that we were to understand he had no previous knowledge of this purchase and he was unable to do anything about it. He called for Kaya to come to the office and when Kaya entered he asked if he informed us of these charges and he replied that he probably had failed to mention the Teflon coating but said, Its the finance departments job to go over those with you. Tony then left the office and returned telling us that Rich had stated that he explained all of this to me this morning. My wife left to get Rich because he had just told us earlier that it was the salesmens job to explain these to you. Rich joined the conversation with Tony, my wife, and myself and in fact stated that he went over these add ons with me this morning. That is incorrect, he had not gone over anything with me, and he simply flipped page-to-page saying sign here, sign here all while we were having a conversation about each others children. Frustrated and feeling that we were being taken advantage of, we asked who we are able to speak to that is positioned above Tony. Tony replied, Omar, but he isnt in the office, you can make an appointment. Thinking there was a time frame in which the contract could be changed, we asked if Tony or Rich could write something up saying that we were in the office within hours after our purchase trying to correct the paperwork. They both stated there was no way they were signing anything but that Tony would be sure to tell Omar, the owner, that we were there. At this time we are sure that we have been manipulated and frankly didnt believe that he would tell Omar anything. Later to find out Tony and Kaya are not w

onlynin

Sep 6, 2008

DO NOT BUY FROM THIS DEALER!!!! They are fradulent. at the end of our visit they added $1700 in fees that we were not aware of. We returned the car and Omar Z. threatened us and dropped the car off to us at our house and he threatened us again. They have been nothing but a nightmare and they have terrible customer service.

Kay

Aug 29, 2008

Yes you are right you better watch out for the extra they slap on your finance contract at the end and don't even say anything about the teflon coating on you paint. We had keys in hand and signing contract of an ad car no less which clearly states the price in the paper and they tried to add on a 100,000 mile warrenty and $2000 teflon coating they said they put on when the car was washed. But was no where on an extra sticker to car or anything just appeared on the sales price at the end. These people need to be closed down they are rude and sly.

samel00

Jul 29, 2008

DO NOT BUY any car from this dealership. They lie to you to get you in and then they add a $2000 paint protection to the price. DISHONEST and bad business practice. BBB should look in to their business practice. I saw a newspaper ad and called the dealership and asked questions about the car and the price. They never mentioned the $2000 paint protections untill I got their to buy the car and at the last minutes they said it all. What a waste of time and hassle. How do they sleep at night. False advertising.....

dougie

Jul 12, 2008

I am not sure exactly where to begin about the unethical dealings going on at Huntington Beach Ford. We purchased a used 2002 Mercury Mountaineer on Jun 5th, during the finance part of the dealings we asked for our payments to be around $300 per month, we settled on $350 per month, the finance person tried to sell us an extended warranty for $50 per month, we declined, he then magically told us he would give us the warranty for free, so we signed up. Max, the finance guy then quite rudely insisted we THANK him for the "free" warranty. We drove the vehicle home that evening, discovering loud rattles from the transmission and when we took time to read over all the paperwork we had we noticed our car payment was actually $304 per month and a $46 per month charge for the Free warranty. I drove to the dealership the next day and spoke with the finance guy who then threw a tantrum and I really do mean a tantrum!!! His response to my questions was to tell me he would remove the warranty, increase our interest rate to 24% keeping the $350 payment the same without warranty and thats that!!! I picked up my paperwork and left and spoke with the desk manager. He assured me they would take care of the problems with the vehicle, several visits later they now want me to authorize a $1000 teardown and inspection of the transmission, I will only have to pay I believe a $100 deductible, is this normal for a dealership?? Sell a broken used car, sell a warranty and bill both the customer and Warranty Company for repairs on the said broken vehicle. I have been unable to speak with the GM of the dealership..he is very elusive Mister Omar. I am very angry at paying and financing a vehicle - a Ford CERTIFIED used vehicle- that has a known tranny prob. It was there the night we drove it home. THEY promised to fix it and now a month later here we sit with no vehicle and no RESPONSE from the dealership!DONT EVER PURCHASE A VEHICLE HERE! The only pleasant part was Eddie the sales guy. Everything else has been a nightmare. Is this what FORD calls customer service? When I bought my civic HONDA fixed every tiny thing for free- in hopes of return business. I guess this dealership just wants to make one quick sale and thats that. To hell with customer service. VERY disheartening!

seahawkfan

Jun 27, 2008

Alex, was great, unfortunately, Ryan Smith the Sales Manager lost the sale for him because he insulted us while trying to "close" the deal. I wont get into details, but it was bad enough that I wrote a letter to the Ford Motor company. Omar "Z" is the General Manager/Owner, no he's not a rap star, but that's what he goes by. I haven't talked to him as he never returned my 10 phone calls during that week, but I learned of a first hand account where he personally threatened someone who he owed money to and never paid the man. They give a bad name to Ford and I would stay away as far as I can and if this is representative of the Ford name, I'd stay away from their cars too.

troy67

Jun 27, 2008

Well guys, they got me too. The 'ol "Teflon coating protection" at the tune of $1,600+ They snuck it in on me. Call them about it, and the manager(s) hung up; very, very hostile. Wow.I'm 41 years old, and I've never experienced outright fraud like I've experienced with Huntington Beach Ford. For other victims, please contact me and lets see if we can get a class action lawsuit going. I'm planning a wide-spread letter campaign, and I'll be picketing the lot soon.For those who have haven't fallen victim to them yet, be warned.

waltchan

May 27, 2008

This is the second time the dealer broke our agreed price. I was trying to buy the Fusion for $11,999 again during Memorial Day sale and the dealer agreed to match Villa Ford's ad. In the end, it was $2,000 higher because of the teflon paint scam. I walked out giving them a FU sign on the face.

rw999

May 24, 2008

I have never seen such an unethical dealership ever. I was buying a Ford F150 pickup truck. I had agreed upon a price with the sales manager and the price was written down. In the finance department, while starting to pay -- I noticed that the price was $1500 higher. They told me that all of their vehicles had to have a teflon paint coating.I walked. I went to another dealer and bought the truck for the same price -- without the Teflon paint.These guys should be in jail -- Never patronize them.

waltchan

Feb 18, 2008

Do not buy any vehicle from them. They will waste your time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreement and changed the price for no damn reason. This year president's day sale, one dealer close by from them was advertising a new 2008 Fusion S automatic for $11,989. So I brought the ad in, went to find the car equivalent to the ad, showed the ad, and finally the salesman got sales manager approval, and they both said "deal" for $11,989. Then I did a test drive and then started the paperworks. Then we negotiated the trade-off payment and monthly payment for an hour, but I did not like their high, uncompetitive rates. Then the head sales manager got angry and said to the salesman, "don't waste anymore time with this idiot (me). He's been here too long." Then I told them I decide to purchase the full price, hoping they will be happy. Unfortunately, the head salesman sent me a paper with the price of $13,250. I was like, "what the heck, I thought we agreed on $11,989." Then the head salesman said, "This is the price we will sell, will you buy it?". I said, "No, I thought we agreed on $11,989 earlier." Then he said rudely, "Fine, then get out of here." He immediately tore the paper right in front of my face without making any sincere apology, threw it into the garbage, and did not look at me since. I wasted three hours only to find out that the head sales manager changed our agreed price just because I had been here for two hours. They are completely insane if two hours to do a transaction is too long for them, especially if I am a newbie doing all these complicated paperwork. They treated me like crap. I will forward my complaint to Ford headquarters, lawyers, and into other reviews.