i.g. Burton Lewes Automall reviews

Patricia

Feb 19, 2016

Very professional and prompt service - very comfortable and accommodating waiting area - courteous service agent - no wait time - car was taken immediately for the service requested

Colin

Feb 18, 2016

It takes too long to get an appointment to have your car worked on. Why do you have a minimum number of words required?

John

Feb 16, 2016

Timely and professional. Had new tires installed and very satisfied with the experience. Received what was promised at the quoted price.

Mimi

Feb 16, 2016

Everyone was very helpful and the experience was good. This experience is one of the best I have had at any dealership.

Mary

Feb 11, 2016

I like the service department, they are always helpful, informative and courteous. This is my second Enclave purchased from Lewes Automall and serviced by them.

Mallory

Feb 10, 2016

Always quick and convenient when scheduling. Didn't have to wait long for vehicle to be done and staff very kind and courteous.

Carl

Feb 9, 2016

Very understanding and helpful. Always checks for recalls. Gives transportation when needed. You get notified when it is time for service.

Craig

Feb 9, 2016

Dropped off my vehicle for service off at 0500 used the early keys drop off door which was nice. I work 0600 to 1800. Service called when work was finished and I paid the bill over the phone which was also nice.

Denise

Feb 9, 2016

The service was outstanding - as usual. I dropped off my vehicle the day before my service appointment so it would be there ready for them to service the next day. I was amazed when I received a phone call later that afternoon saying my car was ready for pick up! Wow that was GREAT Service!

Diane

Feb 9, 2016

Friendly helpful service. Always accommodating to the customers needs. Explains if there is an issue and lets customer determine what they want done. No high pressure.

Richard

Feb 9, 2016

SERVICE WAS ON TIME, PER APPOINTMENT & WAS HANDLED QUICKLY. STAFF FRIENDLY & EFFICIENT. NEW FACILITY IS CLEAN & PROVIDES RELAXING WAITING AREA.

Valerie

Feb 9, 2016

Since moving to Delaware I have been taking my car to Lewes Automall and have been very satisfied with their services.

Otis

Feb 8, 2016

Kudos to Dana !Once I figured out what I wanted in a truck, he stayed on it till we found the right one. I would consider my experience at the dealership professional.Bud Esham

Wayne

Feb 8, 2016

Great experience and a little shocking to, they fixed problem with our in car phone system, the gentleman worked over an hour and did not charge us a dime. that will get us back over there when I decide to trade.

Nancy W

Feb 5, 2016

Very happy with my new car and the service I receive. I live in Lewes so it is great to support a local business.

Wayne

Jan 4, 2016

The entire process was handled very professionally and I am very satisfied. I will continue to have my car serviced at Lewes Automart.

Connie

Dec 29, 2015

I was there on Christmas Eve Day. Everyone was very nice despite having to work until noon that day. I really appreciated that. Everything was completed and I was on my way in a little more than one hour.

Gavin

Dec 28, 2015

Very good service, service manager explained everything to me that needed to be done so that I understood. Thank you for that.

Ruth

Dec 22, 2015

The visit was fast and the service person was very polite. the job was well done. I will definitely go back.

Jean-Michel

Dec 19, 2015

All personnel I came in contact with were professional, courteous, respectful and very knowledgeable. Service was exceptional in all aspects.

Norma

Dec 18, 2015

APpt. Scheduled for a recall check, ended up being able to take full care of recall matter and was also able to have oil and lube done while there.

Tom

Dec 12, 2015

Thank you to Matt and Service Tech for quick work on the Envoy. Always a welcoming experience at Lewes Auto Mall!

Dale

Dec 11, 2015

The problem (leaking fluid) was diagnosed and repaired in a timely fashion. Pleased to have things fixed so expeditiously. In addition the undercarriage was cleaned to eliminate the oily fluids that had leaked.

Lucien

Dec 1, 2015

My remote start was not working and they took care of it for me right away. Only had to wait a few minutes and I was on my way.

Amy

Nov 30, 2015

Thank you!! Lewes Auto Mall has very friendly and courteous staff who are willing to work with your schedule to meet your needs. A+++ team!

Leslie

Nov 29, 2015

Our sales person, Patty, was a pleasure to deal with. The employees were both pleasant and very professional. Would return to buy the next car or truck.

Ferdinand

Nov 26, 2015

Everything was very good with excellent waiting area and the delivery of the car after repair. Overall an ex elleIt was an excellent experience . the visit was very good. The waingThe visit was great the waiting. Area was excellent the coffe was good too. The car was delivered to me right outside the waiting area

Pamela

Nov 25, 2015

Life saver. Dana made the sale very easy and painless .he is an excellent sales person. excellent customer care customer satisfaction I would buy a car again there

Ray

Nov 19, 2015

Timely, Prompt and Professional. Very nice waiting Lounge. Informative and met all expectations in my first visit. I will return as needed.

James

Nov 18, 2015

Very friendly, fast service and explained each process. We take both of our vehicles to this dealership and trust them completely.

John

Nov 15, 2015

Its been a while since I bought a car, never one from an out of state dealership. After doing my research I found the car I wanted, however, the car wasnt available locally.After an internet search I found Lewes Auto Mall had the exact car I wanted. I called the dealership and spoke with Jason Snead, after several phone calls and emails we agreed on a price and completed the deal.After arriving at the dealership Jason arranged transportation back to the dealership from the car rental agency, he also explained the process and what to expect. At that point I was introduced to Bob Dixon who explained all the documents before I signed all of which was what Id agreed to. Back to Jason who explained all the features of the car answered all my questions and helped with setting the car up. After that the proud new owner of a Buick LaCrosse was bid a fond farewell and he last seen smiling all the way back to Maryland.Thanks again to Jason and Bob who made the whole process seamless.

Sharon

Nov 14, 2015

Great service & friendly people. Dealership is very clean and user friendly. Don't have to wait long. Employees are super helpful.

John

Nov 13, 2015

Courteous,considerate,knowledgeable,overwhelmingly friendly are just some of the effusive praises I have for the sales people at this location.A refreshing experience for car purchasing.

Roger

Nov 13, 2015

Was pleased that the tech checked over the car. Not pleased that the stop/tail light needed replacing, but the fact that the problem was discovered and coveredd by warranty.

Peter

Nov 7, 2015

From beginning to end (including the e-mails and calls prior to my actual visit) I could not believe how smoothly and quickly my entire purchase process went. I could not have been more pleased or satisfied.

Harriet

Nov 6, 2015

always excellent service. Fast and efficient. wouldn't take my car anywhere else because I've always depended on the Lewes Automall to keep my car on the road and keep me safe.

Kerry

Nov 6, 2015

Dropped off car without an appointment. Needed car back before noon! Work was performed and I was home before noon!! Awesome !!

Thomas

Nov 5, 2015

Except for front end alignment check, all issues were addressed. Machine was tied up. Anticipated that there was no problem, but suggested return when machine not tied up.

Joanne

Nov 4, 2015

Best experience that I've ever had. Looked and priced four vehicles...liked options of Buick, GMC and Chevy since I wasnt sure what I was looking for. Chose the Equinox.

Nancy

Nov 3, 2015

Have always had positive experiences at Lewes Automall - that's why I've purchased two vehicles from them and recommended them to my daughter.

Gavin

Nov 1, 2015

Good program, got the work completed in a timely fashion. Handled perfectly. I would recommend this company to all my friends.

Kevin

Nov 1, 2015

My service experience at Lewes Automall was excellent. The staff were professional and friendly, the new lounge was clean and comfortable and my wait time was reasonable. This was quite an improvement over some previous visits, kudos for a great job. You have renewed my confidence in your service department. Thank you.

Steven

Oct 31, 2015

Excellence customer service but didn't know they couldn't work on my vehicle there when I bought it. More than likely buy somewhere else next time.

Kenneth

Oct 29, 2015

Came in to see what U had on the lot, found MANY colors & different packages to pick from. Came back next day 2 RE LOOK over what was there. sale man was VERY nice & worked with me to help me pick out the right car. looked at both Chevy & Bruick NEW cars

William

Oct 29, 2015

it was very good the salesman went out of his way to help us use the network and phone connections. He was very polite.asking for more than I wrote is annoying.

Mary

Oct 23, 2015

Reserved a time when I could wait for my vehicle which saved me time. Very courteous staff. Happy with the service I received

James

Oct 18, 2015

Great service on all our vehicles, all the time! Matt was great and took excellent care of all our service needs.

Carol

Oct 17, 2015

Salesman Byrd was to the point, knowledgable, and polite, and not pushy. He made us feel comfortable with our experience.

Dale

Oct 17, 2015

Liked the new service desk and waiting area. Missed the overall service report that I have received in the past that provided assessments on all the critical maintenance items.

Betty

Oct 16, 2015

great customer service. car was finished when they told me it would be finished which is excellent service to me.

Robert

Oct 13, 2015

Repair damage to RT front fender. Took longer than promised,but the repair was well done and looked brand new.The repair boss was helpful & most pleasant.

Ronald

Oct 9, 2015

The staff is always friendly and on time with getting my car serviced. Staff always greet you when walking in.

James

Oct 8, 2015

Purchased a new key fob for my 2005 Buick - they were on sale. Last week had to purchase a key fob for my 2008 Malibu which has only 33,000 miles on it at full price. Also had $487.44 worth of work done on car. Asked if they would give me the sale price on fob purchased the previous week. They could not. Most retail establishments honor sale prices within one week. In addition, cannot understand why these fobs go bad. Should they not last the life of the car? Someone should go back to the drawing board.

John

Oct 7, 2015

I was greeted at the door in a very friendly manner. The reps made sure I was told an estimate of time to work on my car. I was set up in the comfortable waiting area. Recommended work was explained to me and I was politely given the option to have it done or not. All in all, it was a satisfying timely experience.

David

Oct 5, 2015

Patty and Bob were a pleasure to work with. Purchased a vehicle with no pressure to purchase add-ons or more vehicle than I need.

Thomas

Oct 4, 2015

I had warranty work completed - everything appears to be fine.Please ensure your feedback contains at least 20 words. Please ensure your feedback contains at least 20 words.

Trudy

Oct 4, 2015

As usual very pleased with our experience with the service on our 2015 3500 HD Diesel Sierra truck from Lewes Auto Mall

Tom

Oct 3, 2015

Customer Service was top shelf. The shuttle was a major convenience. The only thing, I was a little put off by the smell lingering in the car from a spray they used to try to repair the seat. Very strong oder lingering in my new car. Very strong oder.

Carl

Sep 25, 2015

Friendly employees. Gave great service on my Buick. They took me to my residence. Called when the car was finished and within 15 minutes were at my home to pick me up.

Dorothy

Sep 24, 2015

Lewes Automall is awesome! Everyone is very friendly and accommodating! The entire experience was so easy and pleasant. The staff is professional and well trained to know the product!

Joann

Sep 24, 2015

service professional friendly prompt . I would go back for any services I needed for my car.I bought my car there 14 years ago and the service was excellent also and so was the car.

Joseph

Sep 23, 2015

Awesome purchased a Denali. Awesome purchased a Denali.Awesome purchased a Denali. Awesome purchased a Denali.Awesome purchased a Denali. Hope you got your 20 words.

Michael

Sep 22, 2015

wonderful , everyone was politewaiting area was clean ,the gentleman at the desk was polite and service tech was very helpful

John

Sep 15, 2015

I have bought 3 trucks from Nucar's Lewes Automall, and look forward to buying more in the future.. The sales team was just great as usual..

Richard

Sep 15, 2015

decided to wait for vehicle which actually took less time than dropping off and later returning when ready! Service call was really fast.

Jean-Michel

Sep 11, 2015

Very professional and very courteous. Rick Johnson answered all questions. Courtesy service took me home and picked me up when car was ready.

John

Sep 11, 2015

Service dep't personnel very informative and professional. Work was done satisfactorily and efficiently. Plan to bring my auto for future service needs.

Robin

Sep 11, 2015

Patty Johnson came highly recommended by a friend. She made buying a car a breeze, she took care of everything for us...Thank you!

Denise

Sep 7, 2015

EXCELLENT! Some dealerships pleasant customer service ends after the sale of a vehicle - but not Lewes Auto Mall! They go above and beyond the sale! The salesman and service department is excellent! Would definitely be a returning customer!

Samuel

Sep 5, 2015

The repairs have made the car look as good as new and it was returned to us on the day that it was promised.

Mona

Sep 1, 2015

Very pleased with the online appointment process as well as the work completed, plus the communication from the service advisor. Also liked the savings from coupons provided to me via email.

Cecelia

Aug 30, 2015

My experience at Lewes Automall was and continues to be even after the purchase of a car, exceptional. The sales person, Debbie Wilkins, could not have been more helpful and was informative without pressure. A total pleasure.

Gary

Aug 30, 2015

1)performed service in a timely and professional manner. 2)assessed and repaired a tire problem, though it cost more than I expected. I'll be back

Joan

Aug 30, 2015

Extremely accommodating and easy to set up an appointment for an oil change. Everyone was extremely helpful and very pleasant.

Mark

Aug 28, 2015

My GMC was heavily damaged in an accident on Route 1. I brought it to Lewes Automall, having had great service experiences there before. Tony Norwood was fantastic--coordinating things between the (difficult) insurance company, body shop and service department and delivering my vehicle back to me in PERFECT shape. I can't say enough great things about your dealership, and Tony in particular. I hope not to be back for body-shop visits but will absolutely be back for service and for my next vehicle purchase. Very pleased.

Benjamin

Aug 27, 2015

All great! No complains! You as a firm even took responsibility for a situation that required a repair and you didn't charge me labor! That gains my loyalty!

Robert

Aug 26, 2015

THe service was friendly, courteous and efficiently accomplished. I was very satisfied. We always return for our vehicle service, and we are always confident of the same quality of service.

Marlene

Aug 20, 2015

Services were done in a timely manner - service desk staff was very helpful - Bryan especially so with his spot-on diagnosis of a problem that we'd had with our other vehicle - great team !

James

Aug 16, 2015

your flyer says you don't need any appointment, but it is advisable to have one. Especially in Lewes De in the summer.

Eleanor

Aug 12, 2015

Always timely, efficient and thorough. Staff is pleasant and professional and courteous. Quite willing to explain all the details regarding our visit. Happy to have them as our dealership.

Carol

Aug 11, 2015

I dropped my car off at 10 am and I got a call shortly after noon that it was ready. Very courteous, efficient service.

Catherine

Aug 11, 2015

This was my first time there since the renovations were completed. The new service area is comfortable and service time was right on target. I was fully satisfied with the friendly customer service as well.

Patrick

Aug 11, 2015

Every experience is different. This time I had a 4 hour wait. I feel I should have been offered (or perhaps I should have asked for) a courtesy car.

William

Aug 10, 2015

On time, quality service. Called to explain service and what needed to be done and what time service would be completed

Ronald

Aug 9, 2015

They finished servicing my car On time and gave excellent service. Checking in was easy and the were willing to accommodate my euro schedule.

Christen

Aug 4, 2015

Friendly, helpful and educated staff. We recently had an unexpected delivery of our daughter, which effected our planned trip down to drive the vehicle and potentially purchase. We called Dana, the associate sales manager, explained our current situation, and he worked with us to ensure we would get our purchase, hassle free. We bought the car over the phone that morning and it was delivered to us the next day. Now, our family is able to travel safely and comfortably. Thank you Lewes Auto Mall for providing excellent service!

Patricia

Aug 3, 2015

always a pleasure to be assisted by your competent staff. The service area is clean and comfortable. The free coffee and tea was also very thoughtful. txs once again

Ronald

Aug 2, 2015

Truck was thoroughly looked at and was given option to fix or not. Work was completed in a timely manner.

Paula

Aug 1, 2015

I was greeted professionally and my car oil change and tire rotation was completed within 30 minutes. The new facility is quite nice and very convenient. Thank you!

Michael

Jul 29, 2015

Service here is actually a pleasure, staff is wonderful, waiting areas are above average. Service is quick , but quality is not affected. Price is competitive, however rewards points are earned towards next service, which no other facility can provide.

Nancy

Jul 28, 2015

Dennis Fitzgerald was extremely helpful and knowledgeable with a no pressure sales approach. That's the way I like to do business.

James

Jul 27, 2015

They took care of me right away. Service was great. I will buy my next vehicle from Nucar and tell my friends to do the same.

Moira

Jul 27, 2015

This was my third car from lewes auto mall. All staff were great!This was my third car from Lewes auto mall. Very easy purchase. I got exactly the car I wanted at a fantastic price. ALL stAff was great! I will be back

Howard

Jul 25, 2015

The Service Dept. rep explained in detail what needed to be done, showed me where I could get coffee, etc. and before I knew it, my car was ready. Oh, the new lounge area is very comfortable--my wait time seemed to fly by!

Mark

Jul 25, 2015

Oil Change and couple warranty items, all handled in a timely manner. Plan on keeping this car on the road for a long time! Great service as usual ! Thank You

Phillip

Jul 21, 2015

Rick is a terrific service rep! Drive home was great! THANKSYOU NEED TO ADOPT THE NU CAR CONSULTING PREFERRED CUSTOMER PROGRAM!!!

Harry

Jul 19, 2015

The service was completed in a timely manor.However I have had better interaction with the service personnel on previous visits. The changes that have occurred in the personnel may have to do with the interaction.

John

Jul 19, 2015

The person who dealt with my service issue was extremely courteous and helpful. He was on top of things and earned my COMPLETE satisfaction.

Theron

Jul 18, 2015

GREAT! Repairs done in timely fashion with full explanation. Personnel well trained, competitent and friendly. Service makes me consider buying another car from them.

Cora

Jul 15, 2015

From the time I purchased my Sonic and through all of the check ups your staff has been very friendly and helpful. I would readily recommend your dealership and service department to anyone.

Robert

Jul 8, 2015

Called on Monday, July 5, after I noticed dash told of a low air in left front tire. Left message and Rick called back first thing on Tuesday am. Scheduled an appointment for early pm. Tire was patched. Unfortunately this was a redo as I had been in several weeks ago to get the 1st patch.

Robert

Jun 30, 2015

Our salesperson Dana was exceptionally knowledgeable and answered all of our questions. Our experience was pleasant and we will certainly recommend anyone to use Lewes Auto mall.

Kimberly

Jun 27, 2015

When I had a problem with my car last week, I called Lewes Auto Mall, and spoke with Laura in the service department. She was very helpful, advising me to call my car insurance company to see if I had coverage for towing and giving me the number to call to arrange the towing. When my car arrived, she called me to get further details on the problem. She called me again a couple hours later to tell me what the problem was and the estimated cost of fixing it. The next morning she called by 9:30 to tell me that my car was ready to pick up. She even offered to stay a few minutes later so I could get my car that night when I said I might need to pick it up the following day. A very courteous service advisor, fast work by the mechanics, and the car is running great.

Michael

Jun 23, 2015

It was a pleasure doing business there! Our sales person Patty was a pleasure to do business with. We keep coming back for all our cars!!

Len

Jun 19, 2015

Dawn was my service writer and she was excellent in communicating with myself and the service technician to assure my concerns were addressed.

Russell

Jun 18, 2015

I felt Lewes Automall did a good job with my Yukon, it was repaired and ready for me in timely matter.

Maria

Jun 11, 2015

I was down in Lewes visiting my parents when I discovered a crack in my tire rim. Thankfully OnStar directed me to nucar's automall. Matthew the service manager was extremely helpful and they were able to order the wheel and have it shipped overnight and intstalled with no appointment. The whole service team was great and I was vey impressed and extremely thankful for all their help!

Troy

Jun 11, 2015

I'm always treated nicely and quickly. Everything performed on my car is always explained to me in detail and my questions are answered on the spot!

Francis

Jun 5, 2015

Work was done as promised - staff came and picked up my husband at home and took him to pick up the vehicle - no charge -

Edward

Jun 3, 2015

I believe the customer service representatives are very knowledgeable, understanding and cooperative. The service was performed in a timely manner. The waiting room is very comfortable and bright. Even though I was charged for the oil change which was a mistake, it was easily remedied and taken care of. I still believe that the service is excellent and the staff is very friendly and always helpful

Frank

Jun 2, 2015

Always have a great experience. The new facilities are extremely comfortable. I enjoy everything being completed with the service coordinator, payment included.

Joe

May 19, 2015

Very easy to setup an appointment to have my battery replaced, which happened to be the same day I called. I was greeted immediately upon entering the building and not to long after a tech came to me advising I needed a battery cable which he would not have until the next day. He offered to get a ride for me to get home which was fantastic. I hope that service continues. The driver who took me home was very professional.

William

May 9, 2015

Excellent experience. Service writers could not be more helpful. I have to say that your remodeling is excellent also.Very comfortable waiting room and clean and neat as a whistle. I shall see you again soon for a service on the Cadillac. Under question #1, star would not change. I chose Excellent.

E

Apr 30, 2015

Everything went smoothly. The one comment I have is as a 71 year old non-techy, I use to be able to schedule my appointment on line. However your website has changed and I was unable to do that this time -hhhhmmm. Anyhow I called in and scheduled it.

Karl

Apr 27, 2015

As I was in the market for new tires, my interest was piqued by a sign in the service area on a previous visit, which indicated that the dealership sold all brands of tires, and offered competitive pricing. I requested a quote, and they were indeed competitive. I then ordered four new tires.They were installed, and I had the front end aligned. Upon completion of the installation, the vehicle drove and rode like new. An outstanding job of installation.

Jason

Apr 16, 2015

I loved the renovations. The new space is very comfy. I waited while my car was serviced. Very efficient and had me in and out without much time waiting.

Carol

Apr 13, 2015

Thorough work. Came in for an oil change and I had a questionable oil leak. I had to put in 2 quarts of oil at approx. 3000 miles after my last oil change. After this oil change I was told to bring my car back in 1000 miles for them to check it as they had put dye in to detect any further problem.

Sonia

Apr 9, 2015

I brought my car in for it's scheduled maintenance. I love the brand new service center customer waiting area. My visit was very pleasant. The service center representatives are well versed and very courteous. My car was serviced within an hour. It was definitely worth my 40 minute drive from Felton. Keep up the GREAT work!!!

Karen

Apr 4, 2015

As always, everyone is pleasant and efficient. The new service dept. is awesome and makes waiting a nice experience. I don't go anywhere else.

Bert

Apr 2, 2015

Made the appointment two week prior to day I desired routine servicing. I arrived about one-half hour early, service rep wrote up desired service - oil change filter replacement, + tires rotated. There were no recalls per Buick internet. I was in/out within 45 minutes. Had a good cup of coffee while waiting in new service building customer lounge. :Price was $39.00.

Kimberly

Mar 31, 2015

My husband and I both bought a vehicle here this year and had a great experience both times. No pressure and salesmen spent a lot of time going over all the options before leaving dealership with new vehicles.

Dawn

Mar 28, 2015

Being able to make an appointment online was very convenient. The entire staff was friendly and accommodating. Service was quick and thorough.

Lito Abiva

Mar 28, 2015

I found the car I was looking and made an appointment for a test drive. Mark had the car ready upon my arrival. Mark was very knowledgable and pleasant to work with. There was no pressure at all. This dealership goes the extra mile to ensure your satisfaction. They even delivered the car to a sister dealership that saved me an hour and half of drive time. Bob from financing was able to quickly find a finance deal that equaled my bank deal. These guys are really like working and talking to your neighbor or close friend. I highly recommend Nucar in Lewes Delaware

Colleen

Mar 25, 2015

Lewes Auto Mall's new service center was friendly, efficient, clean, and comfortable. Service and repairs made in record time. Highly recommend!

Pamela

Mar 13, 2015

Fluid was leaking from car and the problem was located almost immediately. We were very pleased, as usual. We have been customers 4 yrs.

David

Mar 12, 2015

I just leased a vehicle from The Lewes Auto Mall. This is probably my 12th purchase or lease from this location in the past 15 years. Dealing with Dana and JB in sales, and Bob in Finance made the transaction effortless. They know me, know what I like, and make a potentially traumatic situation a pleasant one.

Patricia

Mar 12, 2015

Everyone courteous, helpful, friendly and understanding. Dawn was considerate of our extended wait time and had Tim take us home. Tim was very kind in getting us home safe and sound. Very good driver. Thank you for a great experience in the service department.

James

Mar 11, 2015

Through knowledge of product and friendliness that instilled confidence in the buyer, me. He took the time to explain all options of various cars and once we bought a car he took the time to help set up On Star and other functions.

Harry

Mar 3, 2015

We returned to the salesperson who sold us our Cruze to purchase our new vehicle and she was wonderful....Her name is Patty Johnson.

Patrick

Mar 3, 2015

Our salesman, Byrd Godwin was outstanding along with the finance person Bob. Both were very knowledgeable and made for a great experience. Even though we are 45 miles away it is worth the trip.

Katharine

Feb 27, 2015

All of the staff went out of their way to assist and were extremely pleasant. The rental provided was ideal and very much appreciated, with it I didn't have to miss a day of work. Thanks so much!

Michael

Feb 23, 2015

No one knows my vehicle or me better! Cost competitive , with excellence. Cheaper/faster alternatives cannot complete with Lewes Auto Mall, and great staff , second to none.

i am

Feb 19, 2015

Looking for 2012 sonata hyprid fully loaded ... hopefully to discount it

Henry

Feb 17, 2015

I had an appointment to drop off my Malibu for an oil change. Upon my arrival, I informed Rick Johnson that I had to change my plans and wait for the service. He was able to get the oil change as well as a tire balancing done without any issues. Great customer focus and service.

Rita

Feb 17, 2015

Was able to have a defective battery replaced, without cost, just in time for the snowstorm. Excellent service, as always.

Loretta

Feb 5, 2015

The service on my car was fine, except for the following: I had printed out a complementary car wash that had been sent to me. I do not know that I would use this service again. When the service was finished, I went to enter my car. On the driver's side, I saw mud and splash marks that had not been addressed. I returned to the car wash. They cleaned the above, but left soap suds on my car. When I addressed this issue, I was told, "Come on, it will blow off as you go down the road." Maybe, but the wet car was also going to absorb more from the road. Not a careful process...I told them never mind, because in my mind, I knew that I would report it. However, they followed me with a hose...still a wet car. I'd rather pay for the car wash down the road which does a better job. To me, it says, "No pride of work."

Janis

Feb 1, 2015

Byrd Godwin was great. He was very patient as I changed my mind over and over as to my purchase.Bob, my financial guy was great. Overall, everything went well and fast.Thank YouJanis Kiefert

Jean

Jan 31, 2015

Everybody was friendly. Service was quick. But... for how much longer will the sales, then service departments be housed in trailers with minimum comfort and amenities?

Barbara

Jan 27, 2015

They called early to let us know what had to be done. We thought the car may not be finished, but called at 4:00 and said it was done. This was on a Friday, so we were appreciative.

Jim

Jan 27, 2015

Brought in 2013 Cadilac SRX in for routine oil change and tire rotation and service recalls. Great check in service and fast completion of work, very happy with the service.

Robert

Jan 22, 2015

Dana was great as usual, this is the third GMC I have bought from Lewes Auto. Bob was also great with taking care of the paper work

Diana

Jan 20, 2015

Get appointment quickly. Very friendly and professional. Feel very safe in my vehicle since a thorough check is always done. It is very comfortable to wait, chairs, great, TV and beverages. I consider it a very relaxing time. Prices are reasonable too.

Richard

Jan 18, 2015

Waiting area very comfortable and service prompt and well done. Work was completed when promised and personnel congenial and very helpful.

Dale

Jan 14, 2015

The service writeup was done promptly when I arrived and the service report sent to me via email was very informative. I've been very satisfied with my service experiences here.

Jenifer

Jan 13, 2015

I was initially frustrated that my appointment was at 8, and the trailer was locked. I had arrived at 7:45. I saw someone approach the door at 8:10, and she had told me to wait in my warm car until they had themselves situated. If you open at 8 - open the doors at 8. Don't pull in at 8:10 and then tell customers to wait until the company is situated. I was seen shortly before 8:30.... my car was taken immediately. After 4 hours of waiting for my repairs, Jason in the office was very friendly to me and thankfully everything performed was coverd under warranty.

Perry

Jan 9, 2015

Dawn was very cheerful and explained all charges in a very professional manner. moreover, she was very respectful and even came outside to help me find my car.

David

Jan 7, 2015

Could not be more "PLEASED"! Jason kept us informed every step of the way and took care of the issue. Dealership and staff are impressive, professional and took the service above and beyond normal business standards!! Thank you.

Marian

Jan 7, 2015

I just dropped in with an issue and it was dealt with in a timely manner and completely professional. Thank you very much Jason Snead.

Emilie

Jan 1, 2015

I was greeted promptly. The intake process went smoothly. I was originally told my service wold be 10 minutes but it took longer. However I was out of there in under a half hour.

RIta

Dec 30, 2014

Have dealt with this dealership for over twenty years and have always enjoyed the professional and courteous staff in all departments. They go out of their way to make sure I understand repairs and routine maintenance, completing both quickly and within estimates given. Tim was always there to provide transportation for me. I recently purchased a new vehicle and the entire experience was excellent. Dana, JB, Dan and Tony provided outstanding customer service! Always a pleasure to deal with.

John

Dec 27, 2014

Dennis Fitzgerald was very courteous and responsive to my questions. I was completely at ease dealing with him. (I do wish GM would bring back the Park Avenue, which was my most favorite car ever.)

Sharon

Dec 20, 2014

Great service. Just had car cleaned and could not find any fingerprints left by the teck. Great job by Alvin C. Will ask for him in the future.Dawn Mastroianni was really helpful and courteous.

Howard

Dec 14, 2014

Dawn was very professional--see explained in detail and offer me other services, which I took--give a big thanks to the guys who worked on my car and I hope you get the new center open soon--You have hard working employees and I'm sure they would appreciate it.Sandy Dean

Jermone

Dec 12, 2014

The service was excellent. The oil change was completed in a timely manner and I was called when my vehicle completed. The car wash was great. Excellent experience at your dealership.

H

Dec 11, 2014

Treated promptly and efficiently. I was told about the check up service on my car and repairs that were made. Satisfied.

Richard

Dec 7, 2014

Care was taken to inform me of the issue with my car and the options that were available to remedy the issue. when complete Nucar sent a driver for me so I could pick up my car since I did not have a method to get to the dealership. very pleasant experience and I would go back. Their Preferred Membership program is great.

Robert

Dec 7, 2014

As a school principal, I hold those around me with the absolute highest expectations! I am pleased to report that my recent experience with Nucar's Lewes Automall proved to one of superior service and most fair pricing. My salesperson, Bob Temple, was knowledgeable and most professional in every aspect of our transaction. He promoted a stress free atmosphere, as well. Likewise, Bob Dixon, Finance Representative, provided quick, competitive and exact financial service. I think that this dealership is uniquely able to handle such fair and personalized service due to their size and accommodating personal skills. They get an "A+" from me!

Eugenne

Dec 5, 2014

Car came in for service, they said 3 days for repair since they had to order parts,however, car was done service in 24 Hrs.

Richard

Dec 4, 2014

It's a pleasure to deal with Rick Johnson in the service department. It's because of Him I will keep coming back

Michael

Dec 1, 2014

Excellent service. I arrived a few minutes early and my car was taken in right away. Work was completed in a timely manner.

Woody

Nov 7, 2014

People who work at this dealership are very pleasant and courteous. Expectations for work being done right have always been meet.

Ralph

Nov 2, 2014

I had earlier telephoned several new car dealerships to get more specific information, Your salesman Byrd Godwin was the only one who devoted a lot of time to oblige my interest and as a result. I leased a vehicle and will be leasing a second one fairly soon. Bravo to Mr. Godwin and Lewes Automall.

Natalie

Oct 31, 2014

1998 Buick, still running well, all who drive it comment how well it is still running - must be because no other service except Divers and Lewes Automall have taken care of it. At my age I expect it to outlive me.

Claudia

Oct 21, 2014

We had our oil changed in timely manner. since the dealership is in process of renovations it will be nice when they are done.

Russell

Oct 16, 2014

This was my first time at Lewes Automall, I had been taking my car to Fountain Automall in Orlando. FL since I purchased it and maybe it is because I am use to how they operate but I felt that Lewes didn't keep me informed of what was going on.

Bogard

Oct 10, 2014

Our sales rep., Byrd, and the manager, Bob, were so pleasant, informative, knowledgable and easy to deal with. They made our experience very enjoyable (as buying a new vehicle can be very, very stressful and traumatic).

Bruce J

Oct 8, 2014

prompt and professional. Answered all questions and explained all service in good detail.

Glenn

Oct 7, 2014

Patty sold me my last truck, got me into another new one. She is awesome and caring. 100% I will come back to Lewes auto mall.

Paul

Oct 5, 2014

Service team was polite and tried very hard to make my visit for recall repairs pleasant. When other problems surfaced, they explained everything so that even I could understand :-)Overall a good experience!

Harriet

Oct 2, 2014

Always a good experience. The auto mechanics and office staff keep my car on the road with little to no problems. I love my Buick........

Robert

Sep 25, 2014

I was happy with the service offered and completed. Our Service Manager (Rick) was knowledgeable and have us done options that fit our needs.

Alfred

Sep 24, 2014

Even with all the construction/alterations, etc. going on at the dealership, the people serving the customers have remained positive and extremely helpful. We appreciate the phone call asking for approval to change out wearing rear window wipers, to rotate the tires, etc. We took our GMC to have a recall investigated and also to get it serviced while there. One trip to do all. The work was done and we had the use of the auto as soon as possible. Working in cramped spaces, they manage to stay cheerful and helpful.

Tom W. at Bay Crossing.

Sep 20, 2014

The service and staff are very knowledgable. Everything is done right and onetime.

James

Sep 19, 2014

Thanks to sales manager JB & sales person Patty Johnson, I have ALWAYS been pleased & satisfied with the professionalknowledge of the two (2) named.Your entire staff is above the standard of todays business.In the past 15 years I have bought from LAM. I have always peen pleased with your service.

Wilbur

Sep 17, 2014

Lewes Automall was very thorough in checking all parts of my car. It will be nice when they get back to their newly renovated office space.

Patrick

Sep 9, 2014

service was excellent.sales needs much inprovement,my fault for not look closer at headlights, (cracked) so i guess it is my problem now, but they were like this when i got car.

Bonita

Sep 5, 2014

My only exposure was from a service perspective. Although the reason why all the oil leaked out of my Terrain the day after an oil change, done in NJ, was inconclusive, I felt comfortable that the car was safe to return home. I dealt with Jason and trusted that my safety was his primary concern. The technician removed the oil cap prior to verifying it's tightness and there was no logical reason why all the oil leaked out. The owner of the place where I had the oil changed spoke with Jason and also told me he reviewed the video to ensure his technician covered each check point and used the correct tools and procedures when doing the oil change. So the cause remains a mystery, but no further leakage occurred.

Elaine

Sep 3, 2014

The repairs took longer than expected due to the discovery of additional work needed. I was given a car to use during this time which was greatly appreciated. My treatment has been respectful and friendly. I wouldn't mind working with people of that caliber.

Francis

Sep 3, 2014

Warranty work was scheduled and completed. Problem resolved. Additional problem with driver's side seat was not resolved because apparently it is not covered under bumper to bumper warranty which I find hard to believe.

Joanne

Sep 2, 2014

Dana Cera is a wonderful salesman. He explained everything about the car. He answered all my questions and there were many. He was patient when he had to review different financing situations. I bought the car so it had to be a great experience.

Charles

Aug 30, 2014

Dana, our sales person was very professional and knowledgeable during the entire process in the purchasing of our vehicle. The owner of the dealership even took the time to greed us and ask if things were satisfactory.

David

Aug 22, 2014

The Lewes Auto Mall again comes through for my wife and I when servicing our car. They alway help and make us feel our concerns are there's. I always highly recommend this dealership.

Frank

Aug 9, 2014

My wife brought her Buick Verano into your dealership to have the tire sensors replaced. She was told it would likely take 45-60 minutes to complete the replacement; she indicated that it was done in that period of time.

William

Aug 8, 2014

I WAS THERE FOR A OIL CHANGE AND TIRE ROTAION.I WASSURPRISED HOW QUICK THE SERVICE WAS. VERY PLEASED.I WILL DEFINATELY USE THEM FOR ALL MY SEREVICES,ANDIF I DECIDE TO PURCHASE A NEW VEHICLE.

Clifford

Aug 7, 2014

Dropped off my car at the appointed time. Car was ready for pick up as expected. Representative called me before performing any additional servicing.

Nancy

Aug 6, 2014

The wait was a half hour longer than I was told on the phone, and the place was uncomfortably cold.

Bill

Aug 1, 2014

Excellent Rudy, John, and Bob were great to work with. Got the price we wanted on both our trades and new vehicle. No haggling. This is the way car buying should be.

Tom

Jul 26, 2014

The service was fine and you left the car clean. My only hesitation for not using you for all my repair needs is the cost. You seen high to me and always try to up-sell other needs. For example, the time before last when I was in for something you noted I was leaking air from a tire and said it would be something like $80 to fix it. I had two wheels done down the street for $35.00 and their fix has held for a long time. (sanded rims for a better seal)

Michael

Jul 21, 2014

Faster than any quick lube, with much better service and attention to every detail of your vehicle. Staff is more interested in customer happiness than charging for something you do not need.

Thomas

Jul 18, 2014

We were very pleased with the treatment we received. We were not pressured by the sales representatives. However, our sales representative, Rich Whiley, was always available to assist and answer any questions we had.

Mark

Jul 10, 2014

Best experience I have ever had buying a vehicle. JB, Dan and especially, Byrd, were awesome to deal with. Thanks !! Mark

Loretta

Jun 29, 2014

I was there for the recall on my car. Dawn, at the desk was most pleasant and helpful. I was finished in the promised time.

David

Jun 25, 2014

Lewes Auto Mall is and has been my choice for purchasing and servicing our cars because they know my name and they care.

Barbara

Jun 21, 2014

I like the no pressure atmosphere. Thank you for calling me to set up the appointment for my car's 5000 mile check up.

Ernest

Jun 20, 2014

About 6 weeks ago, went in for oil change / rotation service and asked about the Traverse's recall (airbag)...parts were not available so they said they'd call...never happened! I called a weelk ago and magically the parts were there. When I went in for this visit, I asked about the seat belt fraying recall (no one asked me...I had to ask) Fine, but parts (a plastic sleeve!!!) not available...they will call and I'll haveto make another appt....what do you think is going to happen! (Four-time leaser/buyer at this location)

Edward

Apr 4, 2014

Jason was fantastic. He has an excellent grasp of customer service. If there is an award for such a thing, he should receive it

Thomas

Apr 3, 2014

Great experience had some issues on my side and Dennis and Dan were very patient and understanding - good guys, great experience

Wayne

Apr 3, 2014

It was strange going into a trailer, everything was fine inside though. Seating was comfortable as usual and I was out of there in about an hour. no complaints

Thomas

Apr 2, 2014

Every visit is a good experience. Rick Johnson is very professional and coorperative; seems to be genuine in his concern for customer.Mechanics' work is always first rate - no call backs.

Elaine

Mar 30, 2014

I always have the best treatment of service. The work is done without issues and the persons behind the desk are the most pleasant.

Scott

Mar 29, 2014

Sales person was extremely curteous, listened to what I was interested in, took the time to show me model options, and did not exert any pressure. This car purchase was a pleasant experience (never imagined I would ever make this statement!).

Reginald

Mar 24, 2014

Your service was above and beyond great. I received a text on my phone, an email, and a very nice phone call reminding me of my appt. When I walked into your place, I had a nice gentleman sign me in and the mechanic was standing there waiting on my keys.... If it wasn't for me walking around admiring all the new trucks I would've been out of there In less then a hour... I also got to talk to my Buddy salesman, Dana, as busy as he was, he took some time out to say hi and even showed me a couple trucks. Lewis Auto Mall Rocks!!!!! Will definitely be back.

Betty

Mar 19, 2014

Everyone is very friendly and efficient! The waiting area is comfortable and you are always informed on the progress of their work.

James

Mar 14, 2014

My purchase was A 2015 Chevy Tahoe. As always, I worked with my (always Patty & JB) favorite sales team.I pestered them till the 2015 was on your property. I boughtthe Tahoe & I look forward to the next LAM purchase.

Alice

Mar 11, 2014

A special thank you for the staff member who looked up my records and noticed that I have an extended warranty. The fine attention to customers is special at Lewes automall. Last year I was out of state travelling when 2 of the maintenance schedules came up. I was nowhere near as impressed with the dealerships I visited on those occasions.

Ruth

Mar 8, 2014

The service department did not know I wanted my cargo net installed and were very busy, but did it in a timely manner anyway. They were very nice about the additional work.

Kathy

May 19, 2013

The staff at Lewes Automall are always friendly, helpful and professional. They are always punctual with their appointments. My car is returned to me promtply and is always spotless.

Robert C

Mar 5, 2013

Excellent experience! Mr. Godwin was professional, helpful and made it happen for me with the purchase of my new truck. I've been a customer since 2010 and have had no issues. Their repair and paint facility is top notch and one of the best I've ever used. I would highly recommend this dealership to anybody seeking a new GM product. If they dont have it they can get it in a short time frame, thats what I like the most.

MalibuLover

Feb 19, 2013

We were able to get our car in and the problem diagnosed and solved on the same day. Excellent!