Infiniti of Beachwood reviews

Infiniti of Beachwood of Beachwood offers you the opportunity to find used cars by Infiniti of Beachwood. Infiniti of Beachwood is a trusted dealership serving clients throughout Beachwood, in search of certified used cars. Also, Infiniti of Beachwood is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Infiniti of Beachwood to get the affordable car that is right for you.

Location: 25900 Central Pkwy, Beachwood, OH 44122

Phone: (216) 284-0751

4.4

102 reviews

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Used 2015 Infiniti QX60

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212,512 km

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Infiniti of Beachwood

4.4

102 reviews

44122, Beachwood OH

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What’s more, Infiniti of Beachwood of Beachwood has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Infiniti of Beachwood. Check out the listings today to find the right car for yourself. Infiniti of Beachwood is definitely the best place to buy used cars online.

4.4

Based on 102 Reviews

One Handed DJ

Sep 20, 2021

Experience from start to finish was amazing! I called in to look at a specific model Q50. It was being serviced, but i was still invited to come take a look at it. Due to the distance and me and my wife's work hours, I arrived close to closing. I was still shown the vehicle and took a test drive in a different trim model. Cammeron was very helpful and got back to me when the vehicle was serviced, detailed and ready to go. I came in and test drove it. They got me approved with a great rate even though it's my first financed vehicle. We had a payment that worked in our budget and they made it work. Cammeron was really cool and patient with all my questions throughout the entire process. I felt welcomed and respected. Shout out to all who stayed late until the deal was closed including Tanya who made the fun part of signing quick and easy. Thanks everyone!

Beef Supreme

Feb 25, 2020

Great service, great staff, great shop. Over the years I have purchased three cars from Infiniti of Beachwood. They have an excellent service department, Mitch have always taken the time to explain my options, never a surprise, and the repairs always exceed my expectations.

A.B.

Sep 21, 2021

Great experience for the moment I stepped in the building. Thanks to Tre Hunt, Tony, and Tanya for providing excellent service and your expertise!!! Thank you all for your time, patience and help!!!

Jake Rouan

Aug 24, 2021

Contacted this dealership about a car on their website. Made an appointment for the next day to come in and see it. Drove an hour and a half to come test drive it and buy it. Once we get their they tell us they got rid of that morning to their wholesaler. Even though they called me in the morning to let us know we were still on for the appointment. They had all day to reach out to us as they knew we were coming at 5 for the appointment. Extremely unprofessional, wasting my time as I left work early to make it on time.

Brian Whitehill

Aug 24, 2021

I highly recommend this dealership. Kevin Hemmelgarn. had great communication from the very beginning, took time to understand my exact needs and situation (needed to sell my current car first and wait for lien release) and then guided me through the remaining process which included some remedies to the car we were interested in. We ended up with exactly the right car at a fair and competitive price. Special mention to Tony in Finance, Dan (sales mgr) and even Courtney who assisted us when we arrived the first time to take a drive. What a great group of professionals assembled in one place. As a customer who lives 90 min away, I do wish you had at least one weekday with evening hours. Also, I would suggest minimizing utilization of the "appt. coordinator" as at one point it just seemed to block me from dealing directly with a salesperson.

Should have known better

Sep 21, 2016

This was the absolute worst dealership on the planet. I called 4 days prior to going over and made an appointment to see 3 vehicles. All the same model but different colors, options and prices. The sales manager called me twice to confirm the appointment. After driving 80 miles to get there only one vehicle was on the lot. It was a total mess, dead battery, broken back seat and scratches and dents all over inside and out. Yet this was infinity certified!! Obviously I asked to drive the other 2 and was told they were at a lot 1/2 hour away. So we drove our car and the saleman to the other lot to see the other 2 vehicles that were supposed to be present at the beachwood location 1/2 hour away after driving 80 miles and making an appointment 3 days ahead of time. I did drive an infiniti that was clean and very much interested in, however when it came to the price the sales manager said it was final. I said I would think about it after he gave me the written quote and I left. Ten hours later Car guru's posted that that same car went down in price $600.00!! So much for final price - right? Then I looked at the quote that was given to me and it wasn't even for the car I was interested in. The quote was for a new car and more expensive than the car I was interested in. I called the dealership immediately and told the sales manager how insulted and displeased I was and he offered to honor the quote for the new vehicle - yet I hadn't even driven or looked at it when I was there. I said no thank you and bought a Lexus - from a Pittsburgh dealership that doesn't play these game... Buyer beware in Beachwood....

sunshine

May 25, 2016

We bought two cars on the same day. The paperwork on car #1 had gotten lost after signed and due to that our first car payment was late. Some how there was another mix up and could not find the papers we faxed about our insurance. They told us we were in default of our contract with them, if we didn't clear it up by end of day they would need to come get the car, WE were on vacation in Florida. Dealt with it for hours. We were told that we would get a refund on the old warranty. three months later we received one check still have not seen the other check of a pretty large size. I drove there 4 times I live an hour and a half away. Car #2 paper work was never filed for tax and tag. I had to get an extension on the temp tag twice. They then gave me a dealer tag while they attempted to find the paperwork. I asked for a letter or document to put in glove box encase I was pulled over. It read something like this is ok for such person to drive this car you can contact me at Infinity any questions. Not even on a letterhead. Bought car in Jan, That was April still no tag. On top of that.The battery died 2 times was replaced.Breaks had a problem were replaced and now the breaks are acting funny again needs to go back to shop.Sheering wheel cover cracked when this happened the wheels no longer turned. They replaced that,The stereo, GPS, fuses in door, and lighters replaced.The fuel door release works sometimes. Which makes it interesting when traveling and on E.We asked if we could trade car#2 back for something else, at this point we were only two months in. They said it would be way to much not worth it.I drive a lot due to business. This car and the situations with it make me feel unsafe in it and unreliable.. The first time the car broke down I was in the city had to have the car jumped. The second time we had just come back from a flight. Car would not stop had it towed to dealership. They had it a few days, Third time car broke was traveling stopped at gas station turn car off, turn car back on for school. Automatic steering wheel starts to come into position makes unusual noise and then when I turned the wheel from side to side the wheels would not respond. It was like having a big toy car. How dangerous would that have been if I had been adjusting it up or down for comfort while driving on the highway? They had it for about two weeks. because of this I had to drive loaner for travel 12 hours to Connecticut instead on heading down to Florida from that area as I planned before car broke. I had to drive all the way back to pick it up then to Florida that made my travels almost 27 drive time hours. I missed getting to go to Disney with my mother and sister that was planned for 6 months and the special breakfast that was planned for my birthday. On top of this car seat would not hold settings so when I got in car the set would be all the way back, radio would go on and off. GPS and Blue tooth either would not connect or send you routes that were longer then on phone GPS by hours at time.In all of this our sales person was the only one who called or returned phone calls of ours for about 3 months. I spoke to several people on the phone, my husband called they never called back. One day I went in there and asked why upper management had not called they said he was unaware. Once he was aware he called and I went in to meet with him. He assured me that these things would be taken care of and could we move on from here and put it in the passed. We purchased the cars on January 9, 2016 As of today May 25,car #1 still has not been refunded over $2000.00 in the old warranty from the car we traded in as promised. Car #2 is once again scheduled to go into shop when I get home from my travels. I waited a long time before writing a review. I was patient and as understanding as we could be. In our home a situation that normally brings people great joy especially if its a goal. It has been emotional, we have had more stress due to these cars. The Lemon Law says the car has to have 3 of the same things wrong with it to file. I feel a complete loss of hope. This was a gift from my husband to me and he feels so bad about it. So please be careful, hopefully you will have better luck.

Apr 2, 2016

Awful customer service in service department. Do not provide loaner cars as promised. Rude manager in service department.

Customer No Longer

Mar 31, 2016

Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not helpful either because you will not get a call back. If you do get through to the service manager, expect to be treated rudely from the start. If he promises you a loaner car, make alternative plans because most likely, you aren't getting one. The excuses come next! And if you decide to complain to the dealership manager, don't expect a resolution. More excuses. If it were my first negative experience with this dealership, I might excuse it. But the same thing happened last time I went there for service. Love my Infiniti JX. Will take my luxury car business elsewhere! Thankfully I live in a large city with more than one Infiniti dealership.

MadMikeH

Feb 17, 2016

I had a great experience at the dealership. James was awesome, low pressure and relaxed, but very knowledgable. I've recommended this dealership to friends and family.

Liquid Platinum QX60 driver

Feb 16, 2016

Scott was great to work with from start to finish. I would highly recommend him to anyone who is looking to buy or lease a new car. He knew that my time was limited because of my young kids who were with me, and a lot of the details were taken care of over the phone and text throughout the process. The buying process with any dealer for me is typically 1 star, so 4 stars is excellent in my view.

LMJM

Feb 10, 2016

My experience with purchasing my car was great from beginning til end. Salesman, James was very professional , knowledgeable , accurate and very courteous. Very pleasant atmosphere. It was a pleasure doing business with Infiniti of Beachwood and Im very happy with my new car.

Lori

Feb 8, 2016

I had a great experience buying my Qx50 from Infiniti of Beachwood. My sales representative Joe talk to me on the phone I told him what I was looking for and where I wanted to be financially and he made it happen for me. This was a super quick and professional experience in comparison to some of my other purchases from BMW, Lexus, and Mercedez. There was no game playing this dealership treated had the best customer service to far. My car drives great and I'm super happy with my purchase! I highly recommend this dealership and Joe.

Shirley Wilson

Feb 3, 2016

I contacted Beachwood Infiniti via chat on their website and I recieved an email from Brooke. I informed Brooke of the car I wanted and my situation and she set me up with James. I had credit issues and Brooke said that it shouldnt be an issue to get approved. That was great news because I was hitting a road block with my credit and getting the car I wanted. I got into a car accident and needed to purchase another vehicle and James Drake was very patient with me and understanding. Usually purchasing a car is a big headache but to my surprise it was very smooth at Infiniti. James explained the terms and conditions very clear and even followed up with me days and weeks later. I really appreciate the Beachwood Infinti staff and would recommend James to any one that feels nervous about this process, he is a true natural and will wok hard to make sure you're satisfied. Thank you Brooke and James, you both make a great team!!!

Jeff

Jan 29, 2016

Just leased a new Q 50 and what a great experience at a terrific dealership. Scott Burrows made leasing a new car a pleasure. The service department is terrific and they make sure you leave with a clean car. i would advise anyone looking for a great car and a better deal to see Scott. I am sure you will leave happy.

Greg

Jan 28, 2016

James Drake is the salesman that greeted me at the door. I explained that I had seen a car on their website an was interested in looking at it. James directed me to a test drive of the vehicle, and I was very please with the test drive of the vehicle. I briefly explained to James my financial parameters and he made it happen with no fuss. I highly recommend James Drake and Infinity of Beachwood.

Contra

Jan 26, 2016

I recently leased Infinity Q50 from this dealership around new years time. I dealt with Joe Chern who was very helpful, personable and professional. He helped getting a really good deal and remained transparent during the whole process. Overall, I am very satisfied with my experience and specially working with Joe. I will recommend without any hesitation.

Paulie

Jan 20, 2016

I've been to so many dealerships and bought a few Infinitis but this by far was the best overall experience since I am hard of hearing this guy named Ted Cantlay made it so much better he worked with me and made sure I understood everything and text message me and helped me so much getting the car and buying stuff for my car... He made everything easier and had patience with me. I would recommend buying a car from Ted and next time I buy an Infiniti and if he's still there I'll buy another one from him...

Yannucci

Jan 13, 2016

My wife and I purchased a 15' QX 60 from Ethan in December. He was very professional and made the experience a joy. The showroom was outstanding, ample inventory and sales manager Rob was a great help. This is our second vehicle within a year that we purchased and we will return in the future.

R mason

Jan 2, 2016

This was the best buying experience I have ever had. From the time I walked in until the time I walked out I was fully accomadated. My salesman name was James Drake and he was awesome!! It never really felt like I was talking to a salesman rather just a conversation and telling him my needs and my situation. I ended up leasing a q50a and I couldn't be happier. Smooth process highly recommend.

A. Smith

Dec 18, 2015

This was one of my best consumer experience ever. Thanks to the sales consultant James Drake. I was sold not just on his professionalism displayed, but the friendly attitude and his passion for satisfying the potential buyer. Thank You Infinity! James I can't thank you enough....Merry Christmas!!

Smith!

Dec 18, 2015

I had the pleasure of meeting some very nice and professional Infinity representatives. James Drake was my salesman and he was awesome, really, this guy was great"...I brought the car"! He made me feel extra comfortable, and the hospitality was magnificent. Thank You Infinity! James I can't Thank You enough!!!!!!

AaronCleveland

Dec 17, 2015

Great hospitality, great sales representative, great venue, the best I've seen ever! Keep up the good work!

Lauren G

Nov 8, 2015

Worse company I've ever worked with. I made an appointment on Thursday to trade in my car and buy a certified pre-owned car there on Saturday. Drove 2 and a half hours on Saturday only to find out they sold the car on Thursday night. No one called to tell me. They even called Saturday morning to confirm my appointment and didn't mention that it was sold. I wasted 5 hours driving, gas, and $14 in tolls. They didn't even apologize or offer a better deal on another car. I will tell everyone I know never to buy a car or get their car serviced here.

LaurenG33

Nov 7, 2015

Todd Kyles

Sep 13, 2015

This is the worse dealership that I ever dealt with in my life. PLEASE BEWARE!!!! Its a new beautiful building but thats were it stops. I purchased an Infiniti Qx56 from my salesman Dominic Evancho and was promised that I would receive my license plates in about two weeks after my purchase. Well after of numerous of phone calls with Dominic the week before my thirty day tags expired and also WAITING on promised phone calls regarding my new plates and they never return my phone call is from the general sales manger - Terry Billias, Director of first impressions - Danielle Salem and the title and clerk department - Sara and Renee, all left me with a bad impression on their dealership and with expired plates. I finally received my new license plates after three days of my thirty-day tags being expired. The only person who helped me get my plates shipped was???????. I still havent received a courtesy call or an apology about my buying experience or the reason for the late plates. No one should ever witness this inexcusable behavior from a dealership. Unfortunately, I live two hours away from Beachwood, Oh so thats another reason why Dominic promised me the overnight shipping for my plates when I purchased my vehicle. Dominic also emailed me about an oil change appointment that he made that I didnt even confirm or schedule and I live two hours away. I also wasnt notified about a dent on the side door and a six-inch scratch on the rear back of the SUV before making the long trip and after making a deal on the phone with Dominic and Terry however the online pictures didnt show these flaws or did the description make note of it. I asked Dominic and Terry could they lower the price or better yet just fix those flaws and they both stated that its out of their budget and due to the low millage on the SUV and the long distance that I drove, I just continue with the deal that we made and decided to just fix the flaws on my own. One main reason why I did consider buying from Beachwood is from their online good reviews about a few salesmen such as Tom Pyle, Steve Johnson and Trevor Hughes but for some odd reason they all no longer work at Beachwood. Bottom line Infinite Beachwood, Oh needs to consider retraining or getting ride of some their staff members, so customers can always feel good about buying from them and NO I would NOT recommend them. Todd Kyles

jijiying

Aug 25, 2015

they sweet talked you into buying their overpriced maintenance plan which increases the price a lot. do not buy or lease from this dealership!!!! the final price could be way higher than their advertisement. be careful!

Jordan Strah

Aug 13, 2015

Walking into the showroom is an absolute jaw dropping experience. The service bays are cleaner that most dealerships that I've visited! The only thing that surpasses the fine attention to detail and the luxurious setting is the sales staff that is employed here. You only have one time to make a first impression and Infiniti of Beachwood does just this. Not only are they well versed in their product, but are extremely personable. Words are inadequate to describe the experience I had and look forward to returning here many times in the near and distant future whether for maintenance or another vehicle! -2015 Infiniti Q50

Anthony S

Aug 11, 2015

Worst experience ever for me when buying an auto. Communication was terrible. I live out of state and took 3 months and 2 temporary plates to get the car registered. When the second temp plate expired,was unable to drive the car for 9 days until I finally got my plates. For 1 whole week after purchase no calls were returned to me as to how to register the car. It wasn't till I contacted a manager that my calls were returned.. After the 1st month I strictly dealt with the manager who was helpful. I couldn't deal with the salesman or finance guy because they were no longer working there.i wanted the car for the low miles and the fact it was certified,but when I got there was told the car wasn't certified even though the picture on the website showed it was. I went ahead and bought anyway for the low miles.i just hope now the car is not as crummy as this deal.

John

Aug 3, 2015

The process of haggling for a new car is one of my least favorite activities. James Drake and Beachwood Infiniti made it easy. We made a deal quickly, and got me into my new Q50 the next day. Excellent and friendly service that I appreciated.

Dawn G.

Jul 15, 2015

Infiniti of Beachwood extended excellent customer service in their beautiful facility. James Drake and his team made the process of purchasing a car easy. Their product knowledge and vehicle selection is top-rated, and if you are looking for a great vehicle and want to be treated with respect and appreciation, go to Infiniti of Beachwood.

Tom C

Jul 1, 2015

I recently leased a 2015 Q50 from Infiniti of Beachwood. I described the type of vehicle I wanted and Scott Burrows found the exact one with the color and options I wanted in less than 10 minutes. I drove the car and signed a deal which Scott, Terry, Brian and Tabitha made so easy. The whole process was about an hour. The facility is very beautiful and extremely clean. Everyone from the receptionist to the car porter treats you like a premier customer. The day I picked up my Q50 it was like an event as approximately 15 employees surrounded the car and clapped as it was unveiled to me. I really felt like part of the Infiniti family. This a car dealership that I will be with for a long time and I cannot say enough about Scott Burrows and the Infiniti of Beachwood team. Tom C.

Svitlana

Apr 15, 2015

It was an amazing experience buying at Beachwood Infinity. From having calm and relaxing conversation with my salesman James to getting all the details taken care in financing by Ray. It was extremely nice to be given all different options in buying and leasing. The atmosphere was calm I did not feel pushed or pressed to make any decisions; I was given quality of time to make my choices. The facility is looking in style; clean and welcoming. Many choices of cars right on the side; just a great great dealership - all should be like them! Well done Beachwood Infinity!

stephen paulson

Nov 18, 2014

We called the dealership after spotting an ad on autotrader.com. We asked about the specific car and their policy to bring a car to us, as this dealership is several hours away. A few days later, after the paperwork was filled out we had the pleasant experience of having a beautiful Infiniti pull into our driveway. We've been very pleased with the car, and the people at the dealership were always kind and helpful. We didn't feel any pressure and the process was absolutely better than expected in every way. I'm very certain our next car will be another Infiniti and I'm recommending Infiniti of Beachwood to everyone I know in the market for a car.

Cherylyn Debord

Nov 17, 2014

The best dealership ever! The waiting area is very clean and nice, their staffs are very friendly and accommodating. My kids love this place they have play room for kids and free snacks for the customers! Very impressive! The 1st time came to this place is to car wash my car, i was impressed that day coz they treat me so nice! That's why i told my husband if we going to buy a car we definitely buy in this dealership! Steve johnson is the salesman who is very nice to us when we purchase our mazda3, at that day our old car is not in good condition but steve still help us to get the car and just trade in the old car the following day! Me and my husband was very happy finding the best dealership in Cleveland, free car wash and excellent customer service. If im going to purchase another car i will definitely come back to this dealership! Thanks guys! Thanks steve! You are awesome! :)

John B

Oct 30, 2014

We were shopping for a late model G37X for my wife (I already own a G35 that I love). We had an irritating visit to a DIFFERENT Infiniti dealer in the area so I tried Beachwood. The salesman, James Drake, did a perfect job of just listening to me. James made the experience friendly, pleasant and trouble-free. If you want a non-confrontational, easy car buying experience, go here. The car is but a month old so I haven't had a lot of contact with the rest of the staff but the people who I have talked to are all helpful, polite and focused on the customer being happy.

Glenda

Oct 3, 2014

On September 6, 2014, I walked into "The Infiniti Beachwood store and left with an extended family. Upon arrival for a scheduled appointment, I was greeted with a smile and introduced to James, who from that moment on provided outstanding, caring, quality salesmanship skills. The atmosphere was peaceful, the staff was cordial, and James did not fail to continually offer the comfort amenities available during the entire process. His ability to seek out a common ground of conversation, yet maintain professionalism at all times during the buying process is commendable. On Monday, September 8th, the additional features were completed. James led me to an area, in which I remained clueless of what awaited me through the door. The staff surprise!! I cried tears of joy. I won't ever forget the kindness or the smiles I received at that moment or those I continues to receive. Infiniti family, you're outstanding!!

Oct 1, 2014

I had an excellent experience at Infiniti of Beachwood and especially with our salesperson, Steve Johnson. I initially drove nine cars (seven different manufacturers/dealerships) at the outset of my car search and he had a command of the details regarding all of the manufacturers and vehicles - he was a genuinely helpful resource. He was not pushy and was rather patient while I narrowed down the search and returned for a few more test drives. He knew all there was to know about the QX60 and made the process very easy. He was a pleasure to work with and after having the car (which is a fantastic vehicle) for a month, his customer service has continued at the same stellar level.

Arvin Banaag

Sep 20, 2014

Erick Willis is hands down the best salesman I ever met he listened to my vehicle requirements and worked with all my financial situations all the people there are friendly and hands down I feel the best dealership I have seen

Raghu Madala

Sep 16, 2014

I live in Buffalo, NY and have been looking for a used 2011/2012 Infiniti G37x since July 2014. It was very hard to find a car that matches my taste as well as that fits in to my budget. I was driving to Columbus, OH to meet my friend and noticed this dealership. I decided to just check out the deals they had and the minute I stepped into the store, I was surprised by the way they received me. They were about to close in 10 minutes but Thomas Pyle stayed there almost an hour after closing to make sure that I am happy and get what I was looking for. I test drove three different G37x and I was impressed with the way they have maintained it. I finalized on a 2012 blue Infiniti and Tom helped me with all the paper work (I was 3 hours away from the dealership and he was very helpful). Even the day I went to pick the car, it was all ready and I didn't have to spend too much time to drive my car home. During the day of pick up, Tom was not able to find the spare key but the way these guys helped in finding it and shipping it to my mailing address was very much appreciated. I am a big Infiniti fan and if I buy another car, it will be with Infiniti of Beachwood. Thank you guys!

Sam

Sep 14, 2014

I would have to say my experience was on the exceptional side with this dealership considering I was purchasing a used vehicle from them. The staff at this location are all very welcoming and friendly regardless if you're working with them or not(as far as buying). The environment is very friendly, clean and warm. My salesman's name was Erick Willis, whom I felt along with his manager tried their best to make sure the vehicle left in my hands, in better condition that it was traded to them. The only downside is that I had to wait 5 days because of small blemishes in the paint and curb rash on the rims. The upsude is that the vehicle looks brand new because of their attention to detail. I would definitely come back here considering the perks they offer and how helpful and honest these people are. Good job on the integrity you all!!!

A. Davis

Jul 26, 2014

Erick Willis of Infiniti of beachwood is a great salesman he was the main reason i purchased my infiniti there. his service and his help was outstanding.The place is clean and the artwork is amazing. all the people that work here are so friendly and helpful. i personally love the place i will recommend Infiniti of Beachwood to anyone looking to purchase a vehicle. just go there the place is amazing the service is great the people that work there are the best at what they do and they make sure that your visit there is a great experience.

GST

Jul 16, 2014

I purchased an Infiniti QX56 from the dealership. I live in Pittsburgh and the dealership is in the Cleveland area. The entire process of the purchase was done via phone and email to include trading in my car. My salesman, Steve Johnson, went above and beyond making the process extremely easy. Something I never expected to happen is that he drove my new car to Pittsburgh and took my trade back. All of the paperwork was already completed and just had to sign a few documents and the deal was done. It doesn't get any easier than that. I couldn't recommend this dealership highly enough. Customer service is at the top of their list.

Rich

Jul 8, 2014

Our salesman,James was very helpful. We feel we got a honest price, and the process did not take all day. We like our car very much, and hopefully in a few years we will be feeling the same way. The dealership was willing to wait until we got our insurance money from a recent accident, and we were very happy about that. Our salesman has followed up with calls and emails to make sure everything was going well. We are very satisfied with our purchase.

Sharon S.

Jul 6, 2014

Erick Willis of Infiniti of Beachwood made our car buying experience incredible! He took the extra time to make sure that we not only found the perfect car, but familiarized us with each and every aspect of our vehicle before leaving the showroom. We have had our Q50 for a little over a month now and are enjoying it each and every day. I would recommend Erick and Infiniti of Beechwood to anyone looking for a great luxury car at an affordable price.

DAL

Jun 28, 2014

After spending the day shopping for a vehicle, and being ignored by the sales staff at another Infiniti dealership, my daughter and I arrived at Infiniti of Beachwood shortly before closing. Their entire staff, especially our salesperson Erich Willis, was knowledgeable, patient, answered all of our questions, gave us a fair price for our trade-in, and we left with the car that we love!

Tony L

Jun 23, 2014

Ken Johnson and his team keep the customer at the center of their attention. From start to finish they try to make sure you are satisfied with the process and the purchase. Easiest dealer experience I've ever had.

R & M

Jun 22, 2014

We had a wonderful experience at Infiniti of Beachwood in purchasing our new car. Our salesman, Ken Johnson, was able locate exactly the car we were looking for, when we did not see it on their lot. Everyone works as a team and were very helpful from start to finish.

dre

Jun 11, 2014

Ken and the team over there really took care of me during my purchase and have earned my business for years to come

Barb from Aurora

Jun 5, 2014

From the moment we pulled in the drive, till we drove out in our new car, we were treated, seriously, like royalty! We knew who to ask for and he was not there at the time but was on his way back, but we were invited to browse while waiting, and were shown around by another gentleman. A few minutes later, Ken Johnson, our salesman came in and the fun started. While my husband spoke with Ken, I oohed and aahed over the gorgeous G37 Hardtop Conv. in the showroom, never initially realizing we were there to buy for ME and not my husband. We were shown all the bells and whistles of this baby, and then the dealing began. It was almost painless -- we took my new baby when we left and are now leasing it for 39 months and I can't be happier. And the entire personnel group at the dealership was awesome -- everyone was so helpful and could not do enough to be sure we drove out of there fully informed and happy!! Yes, even in the final staging area, the guys there kept telling us of little tricks and secrets that the car would do for us. And now they are moving to Chagrin Blvd. soon and I can't wait cause what we have seen in pictures looks to be pretty darn beautiful. Great dealership - great people - great car - I feel like a very special person when driving it - Thank you Infiniti of Beachwood.

golfguy

May 22, 2014

I worked with Marty Albee in the purchase of a used car. I have bought a new car from him about 2 years earlier. He was helpful and pleasant to deal with. I enjoyed my experience working with him and will continue to buy cars from him in the future.

InfinitiFan

Apr 26, 2014

I was content with my 4 yr old BMW (5series) and was not actively looking for a new vehicle. Accompanied my husband to dealership where he just purchased new Infiniti SUV. While looking around dealership and speaking with staff, I found myself test driving one car overnight and coming back next day to test drive another. The end result is that I am a new Infiniti owner! The sales consultant was knowledgable about the products and for what he did not know, he got answers and I felt no pressure to purchase. First class dealership, with first class management - can't wait for new facility to open.

Laurie Tsilianidis

Apr 20, 2014

I leased my first Infiniti this morning, and I never expected the experience to be as incredible as it was. Terry (business manager), Bob (finance), and Ken (sales consultant) were so friendly, helpful, thorough and efficient. The same goes for everyone I met in the parts and service department. My new Q60 is beautiful beyond words, and Ken took the time to make sure I understand all of the features that make it fun and functional as well. I know I will be thrilled to drive my gorgeous new car every day for the next 39 months, until I'm ready for a new Infiniti. You guys are doing everything right.

lminarich

Apr 19, 2014

I leased my first Infiniti this morning, and I never expected the experience to be as incredible as it was. Terry (business manager), Bob (finance), and Ken (sales consultant) were so friendly, helpful, thorough and efficient. The same goes for everyone I met in the parts and service department. My new Q60 is beautiful beyond words, and Ken took the time to make sure I understood all of the features that make it fun and functional as well. I know I will be thrilled to drive my gorgeous new car every day for the next 39 months, until I'm ready for a new Infiniti. You guys are doing everything right.

Mhilovsky

Mar 31, 2014

This company is engaging in deceptive and fraudulent advertising. I went to the dealership to inquire about a preowned Infinity Q37 that was advertised on AutoTrader. Theirg add clearly states in the caption that it can be leased for $299 per month with $2495 down. This is despite the fact that it is not legal in Ohio to lease a preowned vehicle.The dealer's sales manager Terry and their sales guy Kevin Johnson claimed that it was an error and they had no idea how the add got placed. I next inquired about 3 2013 Q37 convertibles that they have advertised on AutoTrader for $44,495, approximately $10,000 off of the MSRP. When I told them I was interested in leasing a vehicle, they quoted a very high monthly payment with a cap cost more than $5,000 higher than the advertised price. The sales manager claimed that the advertised price was only good on cash sales. After going around with them a while, I left when they said that they couldn't come close to my top line of $350 per month with $3,000 down. The best offer they made was $366 per month with $3,800 down. When I asked them to give it to me in writing, they refused.This morning, I got a follow-up email from AutoTrader saying that the exact same car that I offered to pay up to $350 per month and $3,000 down for was available for $299 per month with $2495 down! This dealership is doing a classic bait-and-switch and fraudulently advertises prices that they have no intention of honoring.

Jeff C.

Mar 11, 2014

I recently leased my second Infiniti. I've had the opportunity to work with Terry on my previous lease and it was professionally handled and managed throughout the life of the lease. Most recently, my second Infiniti was leased through Mariane. She was a pleasure to work with and extremely accommodating throughout the process. There were certain special requests that I had and she was able to work with me from day 1 to make sure all my needs we're met. Would definitely recommend Infiniti of Beachwood and Mariane or Terry if you're looking at Infiniti!

WEL

Feb 11, 2014

We have never been anything but 100% satisfied with Infinity of Beachwood. We recently purchased our second car from them and everything from their service department to their customer care is of highest quality.

Ax.

Feb 3, 2014

I bought a 2010 used car from Infinity of Beachwood and paid cash in full for it. That included title fees, sales tax etc. The title was promised to me within 10 days after purchase and I was provided with a 30 day temp tag for the vehicle. Many phone calls later, non of them were returned, I have yet to get my title for the vehicle. The sales manager promised me the title by FedEx, but nothing happened. Today is day 30 of my temp tag and I am left with an expired temp tag and no means to register the vehicle! I will report this situation to the Better Business Bureau to protect future customers from similar situations. There are no words for my disappointment.

David K

Feb 1, 2014

I have never written one of these reviews. However, the customer service at this dealership is outstanding, so I felt like I needed to write a review. The store manager Terri is honest and fair. The salesperson that I worked with Mariane Finn was awesome. I told her want I needed in a vehicle and we worked on the numbers in less than 30 minutes.

MsCdub

Jan 17, 2014

Had an outstanding experience while at Infiniti of Beachwood. Erick was my salesman and he is outstanding. He makes sure you get what you want!! I just love my Infiniti Q50.

Fordham

Jan 13, 2014

Mariane was extremely knowledgable and helpful. She spent a lot of time with us and made us feel very comfortable. She was excellent, as was the whole experience..

Larry

Jan 8, 2014

I met Erick at the Cleveland auto show, last year. He was very professional, and pleasant. In the fall, I contacted Erick about the QX60 Hybrid, everything was a smooth experience. Mitch, from the Service Dept. is always very professional, and helpful as well. Great team.

Frank

Jan 3, 2014

The staff was friendly and very patient with my requests for multiple test drives, questions about features and options, etc. They did not hassle or pressure me into anything I didn't want; instead asked what they could do to help make the decision easier.

Joe

Jan 2, 2014

Always friendly people. Everyone greets you when you are there. The wait area is clean and they have free Wi-Fi so you can work while waiting for your car.

Amanda

Jan 1, 2014

Service is great! I always feel very welcome like family! Everyone is confident and polite! I recommend Infiniti of Beachwood to anyone who wants a quality vehicle with quality people and service! Thanks again!

Juhar

Dec 28, 2013

Great customer service..Cody Maple went above and beyond and provided outstanding service. I really appreciated the fact that I was kept informed on what was going on with my car. Also very happy that Rick is still with the company. He's always been very helpful. Bravo Cody and Rick

Karen

Dec 24, 2013

The sales person Ed Johnson was so nice to us, he went beyond just sales he treated us like we where friends, His friendly personality is something you don't usually find when looking for a car. more dealerships need to use his way of thinking.

Shari Osredkar

Dec 11, 2013

I worked with Erick Willis and Terry Billias for the second time! Erick was a pleasure to work with. He even had my Q 50 waiting for me with a big bow- nice touch! Highly recommend!!

Andrea

Dec 5, 2013

Working with Mariane was a breath of fresh air. I went to several dealerships over the past couple of months and met with sales people who knew nothing about their cars! She is so knowledgeable and took so much time to show me all the great features of the car.

Alvidas

Dec 3, 2013

My salesman, Ken Johnson, was excellent. Very helpful throughout the process. Working with the whole team there, I feel like I got a great deal on my new G37x!

Anthony

Nov 30, 2013

Made car shopping stress free. Worked with Erick who was extremely helpful and knowledgeable of the car. I would highly recommend this dealership. Love my new Q50

Marty H

Nov 29, 2013

Bought a used car from Erick. Great guy with a sense of humor.always a nice feature. The process was pretty painless, and, let's face it, buying a car usually isn't on anyone's list as a favorite thing to do. The folks there were very pleasant. They didn't push too hard and made the process comfortable letting me make up my mind. Definitely recommend.

Marcella

Nov 28, 2013

Customer service oriented. Mitch took time with me and I know he was busy because drop of and pick up was close to closing time.

Alane

Nov 27, 2013

The people that work there are better than any I have ever dealt with. From the salesman to the service people, they are the best of the best by far.

Christine

Nov 26, 2013

The valet service is great. Love my car being picked up & dropped off the same day & being clean & serviced. Everyone is very nice!

Christopher

Nov 26, 2013

Mariane and the staff there were extremely friendly and helpful from the minute my wife walked in. She answered all our questions and was very prepared when we came in to purchase. You definitely have customer satisfaction in mind and it shows.

Dorinda

Nov 25, 2013

General Manager, Harlan Seyton and his staff were highly professional and made my entire experience from start to finish a pleasant one. I am extremely satisfied with the service I received. Thank you.

John

Nov 24, 2013

Prompt service and friendly people at infiniti of beachwood made my service appointment an enjoyable event. All repairs were completed and my vehicle was returned to me in showroom fashion.

Bruce

Nov 21, 2013

I liked the fact that Michell Scolaro looked up to see if I had any insurance protection on dents and dings(which he found out that I did. My M37 was fixed perfectly and delivered on time. Thanks Michell. Michell is very polite and professional

Ericka

Nov 21, 2013

Steve Johnson was very helpful, knowledgeable and very Patient so that I could make this very important purchase. We walked me through step by step as this was my first lease.

Abbas

Nov 18, 2013

Steve is courteous and very helpful and friendly, explained in detail working of car and set-up all initial controls and answered all questions. Over all excellent service - WOW

Renee

Nov 14, 2013

Valet is so helpful and Cody and Rick are always a pleasure to work with. They always keep me updated and make sure I am happy.

Padma

Nov 12, 2013

The sales person was extremely knowledgeable and made the buying process easy and painless. I would be happy to do business with this dealership again in the future.

infiniticustomer

Nov 8, 2013

I had an exceptional experience working with Marianne Finn while deciding on my next automobile. There was a wide range of options and they customer service worked especially hard to make sure I was happy and taken care of in the end. I would definitely recommend this Infiniti dealership and their staff to others.

g6convertible

Oct 27, 2013

I was looking for a specific used car. They had one. I spoke to them on the phone several times. This is a top notch operation. Everyone on the phone was customer focused. Made the trip to see the car. The salesmen and managers were very friendly. They allowed us to pull the car in the garage to give it a good look over. We were very pleased with the service we received and would highly recommend this dealership. They have class and are a step above most salesmen in the business. They are genuine and customer focused.

Terri Barber

Aug 31, 2013

I just purchased a Q50 at this dealership. Everyone, and I mean EVERYONE, bent over backwards to ensure that I was satisfied with the entire process. Before I left with my new car, they made sure that I personally met, and obtained business cards from the key resources: finance mgr, general mgr, service mgr etc. The sales resource that I was working with, Shannon, even offered to meet with me in a few weeks to ensure that I understood all of the bells and whistles that the new Q50 offers.

Aug 24, 2013

We really spent a good month of time for our new car purchase. We considered Acura MDX and Audi Q7 and JX35 but finally settled for QX60. It's really a nice car with lots of features and room on it. Sales consultant Erick really made our whole buying process as smooth and simple. We really appreciate Erick and Terry for their cool headed approach on our buying decision. I'd really recommend my other friends for buying new cars from Infiniti of beachwood. Keep up good work Erick!!

Bill Shipman

Aug 23, 2013

Being a retiree,my owning an Infiniti depends on finding an affordable used car. After explaining my needs and limitations to Erick Willis,he took the time to find the perfect fit for me and my budget. No high pressure,or trying to shoehorn me into something I couldn't afford. The service provided by Infiniti of Beachwood is second to none,and I'm sure every customer is treated as specially as I was. I've realized a long held ambition to own a G sedan,and with Erick's help,I'm enjoying driving as I haven't enjoyed it in years. Special mention also to Mitch Scolaro in service. I had just stopped by to drop off some paperwork and was going to make a service appointment,and Mitch took my car in immediately. Within an hour,my car was finished,washed and vacuumed,and I was on my way home. You'd have to search long and hard to find the friendly,efficient,and knowledgeable service I found here. Save yourself some shoe leather,and head for Infiniti of Beachwood. You will NOT be disappointed.

san

Aug 13, 2013

I am a female consumer and from the start of the year I wanted to purchase a newer car. I was apprehensive about the thought of going alone to a dealership to negotiate the best deal. The day I walked into the Infiniti showroom on Saturday and it was very busy. Sales managers Terry and Harland greeted me quickly and courteously. They were not dismissive or curt (I pay attention to these things). My sales consultant Erick was very good. On this day Erick was assisting a few customers and yet I did not feel rushed. Harland stayed alert and attentive about what was going on. Working as a team, Harland promptly assisted when Erick was called away. He made sure I had the opportunity to test drive and ask questions on the vehicles I was interested in. When I decided to purchase my Preowned Nissan Murano, I knew I made an informed decision. Harland answered all my questions. Erick was knowledgeable and pointed out important details. He was very professional and informed me about Infinitis commitment to excellent service. He also highlighted the Infiniti Dealerships Located Where You Are" service program. This was a definite plus because its reassuring to have a dealership that wants to have a long-term consumer relationship. It was clear to me that this dealership wants to sell cars and customer satisfaction is important to them.

Aug 10, 2013

I had an appointment for 1pm to fix my car that I set up weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They called me at 4pm and told me they still hadn't even looked at my car and I would have to leave it overnight. They told me they were overbooked. What is the point of an appointment if it's meaningless? What a waste of time I will go elsewhere for my service needs and if you value your time you should do the same.

jrr6415sun

Aug 10, 2013

I had an appointment for 1pm to fix my car that I set up weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They called me at 4pm and told me they didn't have a chance to look at my car and I would have to leave it overnight. They told me they were overbooked. What is the point of an appointment it it's meaningless? What a waste of time I will go elsewhere for my service needs and if you value your time you should do the same.

Nikki

Aug 5, 2013

Marty, Terry, and the entire staff at Infiniti of Beachwood were amazing to work with. They assisted me in getting the best value for my trade-in, as well as helping me get into the car of my dreams, for a price I could afford. The service team worked on ensuring all my gadgets were hooked up and working, and they took the time to explain how to use all my new and exciting features the G37x has to offer. I highly recommend purchasing from them!

Rahul

Jul 16, 2013

Terry Billias (sales manager), Erick Willis (Sales Constant) and rest of the team was very professional and knowledgeable. I was in the market for new SUV comparing 2014 MDX & 2013 JX35. I was surprised what safety features JX35 had. I thought Motorcars Acura dealer gave great experience. Infiniti of Beachwood surpassed my overall expectations. I would highly recommend this dealer who is in market for car.

AJA

Jun 26, 2013

If you want luxury car with the latest technology; then don't look any further than Infiniti of Beachwood. Go see team of terry billias ( sales manager ) and Erick Willis ( sales consultant ) at Infiniti of Beachwood for a pleasant ,professional and courtiers experience. I looked at all luxury .car lineups ( Mercedes Benz , Acura ,lexis,Cadillac ) before deciding on Infiniti. What impressed me the most was every individual I came in contact with from Erick my sales rep. To terry store sales manager to rick service manager. There level of professionalism combined with there knowledge of there product to over all customer service made me feel comfortable and special. ( I had the worst experience with lexis and Cadillac dealership ). I spent countless hours reading and reserching JX35 before I entered the dealership,thinking that I knew everything about the car. When I meet Erick I found out that there was a lot that I didn't know. I was really impressed by his knowledge and pride he took to learn about his lineup. Once it came to negotiation there was no pressure, Terry was straight forward and honest. They gave me a very fair trade on my QX56 and a great deal on my new 2013 JX35. Few days later I called the owner of Infiniti of Beachwood to let him know how pleased I was with his dealership and as soon as I identified myself his reply was " yes you just purchased a 2013 JX35 from us". This also is very impressive that the owner of such big cooperation so committed to his business and takes the time to look at every transaction. I recommend Infiniti of Beachwood , Mr. Terry billias and Mr. Erick Willis to any one looking for a great luxury car with an exceptional customer minded service. I have driven my JX35 for about 900 miles and could not have been happier.

Happy Car Buyer

Jun 10, 2013

I purchased a used car from Beachwood Infiniti. I drove up from Columbus because I was looking for a particular car. I was very unsure of driving such a distance because I was afraid I would get up there and wouldn't like the car. I emailed back and forth with Erick Willis the week prior to the trip up. He was very thorough with his discription of the car and sent me pictures shoiwng the condition. I purchased the car and I love it!! It is everything I had hoped it would be. There were no unpleasant surprises. I have never enjoyed the car buying process but Erick and Beachwood Infiniti made it very easy and enjoyable. I would definitely recommend them to anyone who is shopping for a new or used car.

New Infiniti G37X

Apr 30, 2013

The customer service (Marty Albee) at the Beachwood Infiniti was excellent. They were very competitive with their price and got me in and out quickly. When picking up my new car, it looked like the detailing was done by some one who cared about their work. Not surprised, as Inifiniti always seems to have the right people working for them.

Amanda :)

Apr 27, 2013

This is my second purchase from Infiniti, first was at Bedford facility! These guys cease to amaze me! It just gets better and better every time! I felt like part of the "Infiniti family" as soon as I walked in the door. Very down-to-earth, warm people that make it extremely fun, comfortable, and easy to talk to, yet they always keep their class and professionalism. I would recommended this dealership to everybody, friends, family, coworkers, etc. It's a good feeling to know there are genuine people that are looking out for your best interests. Thanks for such a terrific experience! Keep up the great work!

qwerty45040

Apr 23, 2013

I wasted my time . I had the written confirmation from the dealer about the lease price and reconfirmed it before going to pick up the car. The sales person then sent a mail couple of hours later stating the deal is crazy and could not be honored . Be careful of the Dealership and especially the sales person. I would never go to this dealership nor recommend to anyone. I have leased the car at the price I wanted from another dealer.

Annetteu

Apr 19, 2013

I wanted to thank infiniti of beachwood for the excellent service. They brought me a loaner car and made my car repair experience wonderful. I didn't have to drive to and from the dealership and wait for my car so I could enjoy my day off. They listened to my car problem since the car didn't act up when they drove it! My car is now running better than ever and it even had a car wash and vacuuming !

New Infiniti Owner

Apr 2, 2013

Infiniti of Beachwood was terrific when buying a new car. Terry Billias is the most professional salesman we have ever worked with in the entire industry. He was able to help us find exactly what we wanted. Everyone at the dealership was tremendous. From the service scheduler to the business manager to the general manager, everyone made us feel like the most special customer they had ever had the privilege of serving. We would highly recommend Infiniti of Beachwood to anyone.

Gerry

Mar 25, 2013

Bought a pre-owned BMW from Infiniti of Beachwood and could not be happier. The process was easy and actually fun. They made us fell very comfortable while we were there offering us coffee and water. Then they even washed our vehicles before we left. Excellent service and a pleasure doing business with.

paul

Mar 19, 2013

easy, fun, no pressure dealership and a very fast transaction

Paull1963

Mar 18, 2013

VERY EASY TRANSACTION, FUN , NO PROBLEMS, FAST, SIMPLE, SMOOTH , NO PRESSURE DEALERSHIP- LEASED A NEW GRAPHITE SHADOW G37X WITH PREMIUM PACKAGE, SPLASH GUARDS, Stainless Steel Illuminated Kick Plates and Carpeted Trunk Mat, Trunk Net and First-aid Kit THANKS PAUL

New QX fan

Feb 6, 2013

From the moment we walked into the dealership, the customer service was top notch. A friendly salesperson opened the door and began answering our questions. The manager also introduced himself and made it known that we could also call him if we had any questions. They provided us with a car to test drive overnight, to ensure that it fit into our lives and was the car we wanted. Our salesman, Terry, was very knowledgable and helpful with all aspects of the buying process. I would highly recommend Infiniti of Beachwood.

Bergster1

Jan 21, 2013

I just purchased my 5th Infiniti and I have to say, as good as experience I had at the Bedford location, it was even better at the new Beachwood facility. Everyone was very helpful and professional and bent over backwards to make sure I had a terrific buying experience.The dealership might have new management, but it is the same high quality, outstanding service I have come to expect and enjoy over the years of buying these vehicles.If you are looking for a great car, with awesome people behind it, Beachwood Infiniti is a place you should check out.

Annette Harmon

Aug 26, 2012

I would like to thank Mr. Willis for great customer service. This was the first time I had visited the Infiniti Dealership. I look at the FX35 and Mr. Willis showed me all the features of this vehicle. The reason I could not buy the vehicle I test drove was due to the negative equity in my Chrysler 200. I will definitely be back with a down payment, hopefully by October 2012 to buy the FX35. This vehicle drives very well, this was one of best cars that I have driven. I will set-up an appointment in October 2012 with Mr. Willis to purchase my vehicle now that I know what is required to make the purchase. I was in your car lot on August 25, 2012 at 2:00pm.Thank you,Annette Harmon,MBA,CTP

matthewposner

Feb 21, 2012

In visiting the dealship I wanted to see if upgrading my current car to an infiniti was within my budget for this year. The dealership showed me several options without any uncomfortable "hard sell".The dealership was friendly,attentive and offered reasonable prices on the cars they showed me.In the future when I make my purchase I will do it at Infiniti of Bedford.

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