Infiniti Of Omaha reviews

climuel

Jul 18, 2016

Andrew was very helpful in answering my questions. I called Rian White told him what I was looking for, met with Andrew and closed the deal. The process was very quick and painless. Infiniti Omaha is the best.

wmlim

Apr 25, 2016

I worked with Nick Hoy and purchased a Lexus ES 350 from Infiniti of Omaha. Overall the experience was positive, I didn't feel pressured, the whole process took less than 2 hours. Nick offered to pick me up from my place the following business day to get the car. Nick is professional and I would recommend him if you are looking for a new or used car. I would return if I am in the market for a new vehicle.

Jason & Amanda H

Apr 19, 2016

I purchased my first vehicle from Infiniti of Omaha just a few short days ago. I still can't stop talking about what a pleasant, professional, easy, laid back experience I had. Nick Hoy was our salesman. He went above and beyond to make sure he met our needs. He didn't try hassling us into a car we weren't interested in and since we purchased the vehicle outright, he didn't even bother bringing anything up about financing. I actually had other dealerships refuse to sell me a vehicle because I wouldn't finance it. We really appreciate all of Nick's help with the car and then Maria's help with the financials. We will be telling all of our friends and family and will definitely go back to purchase another vehicle.

Clayton

Mar 31, 2016

My family has bought many vehicles from Infiniti of Omaha and it has been a great experience every time. Jose Lopez is very easy to work with and he takes a customer driven approach when it comes to sales. There are no hard sales or sleazy "used car salesman" tactics when it comes to my family's experiences with the sales team at Infiniti of Omaha. You truly get a luxury experience that isn't provided by many dealerships today. They work hard to ensure the client's happiness and I would recommend this dealership to anyone in the market for a used or new vehicle.

L Ritter

Mar 28, 2016

Jose did an exceptional job! Normally, I absolutely hate the car buying experience. However, Jose made it simple and was very straightforward. I would highly recommend going through him for your car buying needs.

LRitter

Mar 28, 2016

Jose did an exceptional job! Normally, I absolutely hate the car buying experience. However, Jose made it simple and was very straightforward. I would highly recommend going through him for your car buying needs.

Brian N

Mar 1, 2016

I recently purchased a used Infiniti G35 from Infiniti of Omaha. I located the car online and contacted the dealership via telephone. I spoke with Jose Lopez, a sales professional with the Infiniti Omaha. He was helpful, and very knowledgeable about the vehicle we were looking at. We visited the dealership later that afternoon and met Jose in person. Jose offered other used car options for us to review and we ended up purchasing the original used car we located on-line. I look forward to getting back to Infiniti Omaha and working with Jose for our next new vehicle purchase.

JML0219

Feb 28, 2016

Jake Wise was very helpful in getting my deal taken care of. The facilities were very nice and accommodating. I would definitely return to buy another vehicle here.

J.J.

Feb 19, 2016

Kelvin was great. The whole process was easy and not pushy. They let me take the car for a couple days to get it inspected and the price was very fair. If your in the market for a car call Kelvin at (866) 836-2323 #infinitiofomaha

JJ402

Feb 19, 2016

Kelvin was great. The whole process was easy and not pushy. They let me take the car for a couple days to get it inspected and the price was very fair. If your in the market for a car call Kelvin at (866) 836-2323 #infinitiofomaha

Brian & Sheri

Feb 17, 2016

We just purchased our 3rd Infiniti and received the same amount of customer service and appreciation you would expect from a luxury brand. Amanda Harrison was an absolute pleasure to work with and was able to accommodate our needs and found the vehicle perfect for us. I also want to add that their service department is unbelievable. Ever since my first Infiniti in the late 90's, serviced at the old L street location, I have always said I will be an Infiniti customer for life... not only for the quality of vehicle, but also because of their service department. Thanks so much!

darrenjaybehm

Feb 2, 2016

My recent purchase was the best dealership buy I've ever had. Easy to deal with and friendly. Living in Lincoln it's well worth the drive. Kelvin is a pleasure to work with. Having dealt with the service department in the past I guessed the sales department would be the same. Right on the mark. My next will be from there as well after this.

Iktome

Jan 13, 2016

I recently purchased a 2013 Infinity Coupe at Infinity of Omaha. Kelvin,and Jake the Internet sales team at the dealership helped me through the process. I received a fair price for my trade,and a good deal on my purchase. I was treated with respect,and would highly recommend Infinity of Omaha for anyone looking to purchase a new or preowned vehicle... Thank you Infinity of Omaha

Sean & Brianna L.

Jan 4, 2016

My wife & I recently purchased a late model used car from Infiniti Of Omaha (our second such purchase from this dealership in the past 3 years) & we had another great experience. Cindy Kroll was the Sales Professional we dealt with directly and she was fantastic!! Cindy is not only knowledgeable but also very personable & she made us feel extremely comfortable through the entire purchase process. We could not be happier with the two used cars we have purchased from Infiniti Of Omaha & they have earned our loyalty & our business both now & in the future. If you are in the market for a new or used car, do yourself a favor and reach out to Cindy Kroll. She takes the term "Professional" seriously & you will truly feel as if you are buying a car from a good friend that you can trust!

Sean & Brianna L.

Jan 4, 2016

My wife & I recently purchased a late model used car from Infiniti Of Omaha (our second such purchase from this dealership in the past 3 years) & we had another great experience. Cindy Kroll was the Sales Professional we dealt with directly and she was fantastic!! Cindy is not only knowledgeable but also very personable & she made us feel extremely comfortable through the entire purchase process. We could not be happier with the two used cars we have purchased from Infiniti Of Omaha they have earned our loyalty & our business both now & in the future.If you are in the market for a new or used car, do yourself a favor and reach out to Cindy Kroll. She takes the term "Professional" seriously & you will truly feel as if you are buying a car from a good friend that you can trust!

BB76

Dec 17, 2015

I have been thinking about buying for a long time, Jake contacted me when the right color vehicle with the right interior came in.I didn't feel pressured into making a decision. When I made the decision, the buying process stayed very friendly.I was not pressured into buying the extra's, which was not like some past experiences .

F. Christiano

Nov 5, 2015

My wife and I just purchased a used Mazda 3 Grand Touring edition from Infiniti of Omaha and had a great experience. Being a younger couple it could be intimidating and frustrating going to a dealership and get the feeling your being taken advantage of or not getting proper attention. We never had this feeling once when at this dealership. We were able to choose from a wide range of vehicles not only from Infiniti but other makes and models they had in inventory. Pat Badie was the associate that helped us and made the whole experience efficient, comfortable and fun. We came in on a Friday and test drove multiple cars that Pat was able fit within our style and budget. He gave us options but made is simple and understandable. During the test drives Pat was knowledgeable about the cars features and specifications even if it wasn't an Infiniti. We called Pat shortly after leaving the dealership and let him know we had chosen one of the cars he showed us. We scheduled an appointment the next day to complete the deal and come pick up the car. Infiniti and Pat had all the paper work already prepared for us to get in and out as quickly as I have ever experienced when buying a car. The car we were purchasing was nearly out of its initial warranty. Infiniti was able to offer us something they call a platinum warranty, which covers pretty much anything that could go wrong with a car. (We ended up purchasing this as it seemed to be well worth the value) I would recommend buying a car from this dealership and buying from Pat Badie, full experience was of the highest quality. We expect to have this car for several years but will be back to see Pat and get our next car from this dealership in the future.

David

Oct 20, 2015

Five star service! Pat was a great help in my selection. I highly recommend this dealership.

JoGreer

Sep 29, 2015

I had an awesome experience at Infiniti of Omaha. I am new into the Omaha area & my vehicle started giving me problems. My church pastor referred me to his close friend, Kelvin Nesbit. Kelvin was very informative and took his time finding me the right vehicle that fit my needs. He did not force me to buy anything I did not desire. After taking the vehicle for an extended test drive, I realized I made the right choice. Kelvin is a great asset to Infiniti of Omaha and I will highly recommend my family & friends to go see him if they are in need for a vehicle.

Happy Q70 Owner

Sep 26, 2015

This is the second purchase we have made from Infinity of Omaha. Both experiences were outstanding. This time we met with Andrew Wilson, as well as other people along the way: Maria, Chad, Brandon, and a traveling finance person (sorry-his name escapes me at the moment). All were part of the "team" that walked us through everything, and led to the purchase of our vehicle. Andrew has been our primary contact for this purchase. He knows everything about the features in this vehicle (Q-70) and demonstrated several 2 or 3 times until I "got it"! We left knowing we had purchased the vehicle we really wanted. When we returned days later to have tinting/Dura Shield done, Andrew had been watching for me. He had the loaner car and paperwork done so I could get on my way quickly. I returned a few hrs later, and Andrew was at the door with my key and came out with me to look over the work that had been done to assure everything was satisfactory. It was! The whole experience was exciting as I drove away in my brand new Infinity!

KathyB

Sep 22, 2015

I recently purchased the SUV I have been wanting for years. Amanda Harrison the sales person listened to what we wanted and found my perfect car. She was very informative and professional to work with. She took the time to explain all of the gadgets on the new SUV. Now that was a difficult task considering our lack of knowledge on all the new technology. We also worked with Maria on the financing. She explained in a way we could understand, all of the charges and worked with us on the extended warrantee and maintenance package. We are pleased to rate both of them with 5 stars for making our car buying experience a perfect one. Thank You Amanda and Maria

KathyB

Sep 21, 2015

I recently purchased the SUV I have been wanting for years. Amanda Harrison the sales person listened to what we wanted and found my perfect car. She was very informative and professional to work with. She took the time to explain all of the gadgets on the new SUV. Now that was a difficult task considering our lack of knowledge on all the new technology. We also worked with Maria on the financing. She explained in a way we could understand, all of the charges and worked with us on the extended warrantee and maintenance package. We are pleased to rate both of them with 5 stars for making our car buying experience a perfect one. Thank You Amanda and Maria

JP

Sep 4, 2015

Just purchased a new QX60 from Andrew Wilson at Infiniti Omaha. One of the best car buying experiences we've had. Very professional and gave top notch service. Couldn't be happier!

Bimmerhappy

Sep 2, 2015

We recently purchased a used 2015 BMW X5 from the Infinti of Omaha. The car was exactly what we were looking for and we have another BMW and love them. The warranty they come with is outstanding! We worked with Amanda and she was terrific. But once we got to the finance and paper work part of the deal, everything went down hill. When we were dealing we were very clear that we wanted the lowest loan rate possible and knowing that going into this my husband and I both have outstanding credit scores. When we went to sign papers, Drew presented us with our loan which was at a high interest rate. We questioned what banks or other financial institutions he looked at and he couldn't tell us. He said the only way we could get a lower interest rate would be to buy one of their maintenance programs. We explained we didn't want that because it wasn't necessary because we are familiar with BMWs warranty. Drew began to argue with us about the coverage. We were frustrated and after having sat there for three and a half hours we just wanted to get out of there. We decided to sign and go refinance with our bank. I did find out that after speaking with Maria that Drew is no longer there and the day we were there was his last day. It was very clear that he didn't care. Maria was suppose to be working something out like free oil changes to compensate us. She called me once and left a message, I returned the call and left a message. We have never heard back from them.

Tim

Aug 28, 2015

We worked with Jake and Kelvin recently on a used car purchase. We had fair distance to travel to see the car we found on their website. I was concerned that that the car would be as they described to us. After making the trip and seeing the car in person it was every bit as good as they described. Excellent buying experience!

ramomeyer

Aug 28, 2015

We worked with Jake and Kelvin recently on a used car purchase. We had fair distance to travel to see the car we found on their website. I was concerned that that the car would be as they described to us. After making the trip and seeing the car in person it was every bit as good as they described. Excellent buying experience!

audpets1

Aug 27, 2015

I am ecstatic I went through Infiniti of Omaha to find my New Used SUV. The process of buying was fairly quick, and there wasn't much wait time.I even got to take the car home with Tags on it on a Friday, and come back Monday to fully go through the purchasing deal. My Saleswoman Amanda Harrison was great, friendly, and very helpful. She made sure to check up on us to see how our vehicle was doing.Maria in Finance is just as amazing, and super helpful! She worked with us and we ended up leaving happy!Beautiful cars there, and friendly people!Audrey

bobc

Aug 5, 2015

I took my QX56 in to have the A/C problem diagnosed. I was told there was a $121.00 fee for that.They didn't tell me about the Misc. charge of $21 for shop fees. They then quoted me a price to fix the problem, that I am having done elsewhere for half the price. I love my SUV, but it is time to start looking for another brand for my next vehicle.

solussd

Jul 11, 2015

I usually hate dealing with car dealers, but I had a great experience at Infiniti of Omaha. They were light-hearted, easy, and fun to work with. I also felt with they were serious about making sure I left happy. Kelvin helped us during the sale and Marie with the paperwork. Both were accommodating and not at all pushy. I got a Q40 AWD and it's a hell of a car. I have a feeling I'll be back there for my next.

RSchizas

Jun 29, 2015

We had a great experience and everyone was very helpful.Our sales rep was very accommodating.Marie Davison was extremely superb as well. We are extremely happy with our new car!

Ron

May 27, 2015

I leased a G37x from this dealership 3 years ago. I had a great experience with the dealership. Other dealers kept changing the deal in the middle of the negotiation process, but at Infiniti of Omaha, they followed through on everything they said. I loved the G37x, but we needed a 7 passenger vehicle now. Pat Badie suggested the QX60. I leased one a fewweeks ago. It is also a great vehicle, and I had another positive experience at Infiniti of Omaha. I wanted a little extra equipment and a 12,000 mile per year lease, and they were able to deliver.

Brandon

Mar 4, 2015

I bought a Volvo from Kelvin at Infiniti of Omaha. I began working with him online, and he was very courteous and helpful with any questions I had as I shopped through different vehicles. When they posted the stats about the Volvo, it had just been traded in, and hadn't had any photos taken yet. He was willing to take some pictures on his phone and send them to me while it was being detailed so I could decide if it was worth my time to come in and test drive it. Once I did, the entire staff was very friendly, and I was able to negotiate a fair deal and take possession of the Volvo that same day. Within the first week, a couple of mechanical issues arose that were not previously apparent when I bought the car. Mike Moore, the used car manager, took care of it as soon as I contacted him. I dropped the Volvo off on two separate occasions, and they had a loaner vehicle ready for me. They were able to get the problems fixed, and I couldn't be happier with the car and my experience buying from Infiniti of Omaha!

Happy Dad

Jan 20, 2015

We were looking on Cars.com for a used red, Kia Soul for my daughter's first car. I found a 2012 with 22k miles on it at Infiniti of Omaha on a Wednesday. I originally emailed back and forth with questions with Kelvin Nesbit. By Friday, we decided to go and see the car and we live about 3 hours away. Kelvin was away for a few days, so I spoke on the phone with Mike Moore and worked out the final deal points prior to us driving to Omaha. Once we arrived, Mike turned us over to Jake Wise. There was an issue with the front rotors on the car, which Mike had the service staff promptly replace. In the meantime, we had to return our rental car which we had driven to Omaha and someone from service came and picked us up and took us back to the dealership. Shortly thereafter, the rotors were finished and we were on our way. So up and back home all in one day. Kelvin, Mike and Jake were great to work with. Everyone at the dealership went out of their way to make us comfortable an happy and I felt like we got a great deal on the car. Thanks for a great car buying experience for my daughters first car!

Nick S

Dec 29, 2014

I had leased a JX35 from this dealership 2 years ago. It was a nice vehicle, but the size was not big enough for my family. I started researching what larger vehicle would fit our family. I deemed it would be either a Cadillac Escalade or Infiniti QX80. We decided we would prefer the QX80 because my wife enjoyed so many safety features that her current Infiniti had. Also, when it came to working with Infiniti of Omaha it was easy. They were very fair on trading in our vehicle. We were able to come to terms in a timely manner. I had the day after Christmas off, so they made sure to accommodate my time schedule so that I could come down and purchase the vehicle. I live about 2 hours away so it was nice that they worked around my schedule. Everyone in the dealership was great to work with. My sales person was Jake and he was easy to work with. The Business Manager, Vincent, was equally a joy to work with. Thank you to everyone at Infiniti of Omaha for making my purchases an enjoyable experience.

Nick S

Dec 29, 2014

I had leased a 2013 JX35 from Infiniti of Omaha 2 years earlier. I was happy with my experience then, so I decided to give them a chance again. We had outgrown this vehicle and decided we needed to move to a QX80 or an Escalade. My wife and I decided the QX80 would be our preference if we could come to terms with the dealer. They were fair and fast with evaluating our vehicle. We were able to come to terms on the purchase of the new vehicle on the phone, since I am over 2 hours away. We setup to pickup the vehicle the day after Christmas, because I had that day off. Everything went fast and smooth. I would recommend this dealership to anyone.

Ken & Lana

Dec 4, 2014

We recently purchased the QX80 and had a great experience working with Infiniti of Omaha. My husband and I were dreading the whole car shopping experience, but the entire team we worked with made it seamless. We worked with Cindy Kroll, Jake Wise, Rian White and Vince Seufert and all of them were professional and courteous, but also very personable. One thing that seems small, but I really appreciated was that they let us take the vehicle for a test drive without anyone going along. We were able to go through the vehicle and take some time to get familiar without the sales person looking over our shoulder. I most definitely will refer friends and family. thank you for a 5 star experience in all aspects. Ken & Lana

Lana Rosburg

Dec 3, 2014

We recently purchased the QX80 and had a great experience working with Infiniti of Omaha. My husband and I were dreading the whole car shopping experience, but the entire team we worked with made it seamless. Everyone we worked with was professional and courteous, but also very personable. One thing that seems small, but I really appreciated was that they let us take the vehicle for a test drive without anyone going along. We were able to go through the vehicle and take some time to get familiar without the sales person looking over our shoulder. I most definitely will refer friends and family. thank you for a 5 star experience in all aspects.Ken & Lana

AP2483

Nov 12, 2014

Great service an a nice car at a fair price, Thanks!

A QX fan

Nov 9, 2014

I contacted Infiniti of Omaha looking for a quality used QX56. The salesperson took down my "must haves" and went looking. He came up with EXACTLY what I asked for, including price point! The buying process went smoothly and the follow-up since then has been tremendous! I would highly recommend Infiniti of Omaha!

nancysmiths

Sep 1, 2014

I went to test drive a QX60, When the salesman came out he treated my Daughter, Daughter in-law and myself with such respect. I asked if I could go for a test drive and without hesitation he ran and got the keys, For the first time in all of my years of buying cars he let me test drive it without a salesman in the car. I know that doesn't seem like a big deal but to me it is, we wanted to be able to listen to the music loud and just feel as if we already owned it. Well in a few short hours we did. I have never been treated with such respect and kindness from a dealership ever. Infinity of Omaha is by far the best dealership ever, The entire staff was kind and was friendly, 5 star experience for me for sure, Thank you Infinity of Omaha

Kim Marx

Aug 25, 2014

I just leased a new 2014, Infinity Q60 Sport. This car is the definition of "classy!" I feel very fortunate to have been able to work with Mr. Moore to get this vehicle! I have to say that the IT department for the Infinity's website portrays information for their cars different than what it really intends to, but Mike Moore stands by the customer with honesty and integrity. I look forward to doing future business with Infinity of Omaha and Mr. Mike Moore! Thank you!!!

bbqbill

Aug 6, 2014

The entire staff works to ensure that you have a great shopping experience.

dpace112

Jul 20, 2014

I purchased a 2011 infiniti QX56 and worked with Andrew Wilson. I was very impressed with Andrew professionalism and knowledge of the vehichle. I'm a big fan of the luxury QX huge and roomie Vehicle. Andrew showed me the right one with a reasonable price and the rest was history. Great decision i made and I'm very Happy with this vehichle

Carrie

Jun 30, 2014

We worked with Vincent in the internet sales division in the purchase of a 2012 Audi Q7. Vincent was extremely knowledgeable, helpful, and patient and worked with us to put together a fair trade for our vehicle. The finance department was also very professional and courteous. Prior to this experience, we had only been there for service work on a past vehicle but we will definitely be working with Infiniti of Omaha again in the future. We've purchased 25+ vehicles in the past 15 years and this was one of the top 5 experiences we've ever had. Thanks a lot, guys!

J & T Ditto

Jun 17, 2014

After a storm destroyed 2 of our cars, we began the search for replacements. My daughter found a 2006 Saturn Vue online so we went to Infiniti of Omaha to see it. You would never have known that we were looking at a lower priced used car by the excellent service we received from salesman Andrew Wilson. We purchased the Vue and then 2 days later purchased a 2010 Volkswagen CC. Both purchases were easy, pleasant and great deals. We plan to be repeat customers the next time we need a vehicle.

TriciaDitto

Jun 16, 2014

After a storm destroyed two of our vehicles, we began the search for replacements. Finding a 2006 Saturn Vue online, we went to Infiniti of Omaha to see it. Not only did we buy it but we bought a 2010 Volkswagen CC also. Andrew treated us with respect and courtesy. We highly recommend this dealership.

jeffpeg

Jun 7, 2014

I saw a Infinity EX on the dealership web sight and stopped in to take a look. everyone was very accommodating and answered all of my questions. After the test drive Brandon asked if I would like to take the car home to show my wife, after taking the care home and showing my wife we went back to the dealership and drove away shortly after in our new Infinity. We are very satisfied customers. We would recommend this dealership to anyone looking for a new or used car.

Avadh

Apr 30, 2014

we brought Infiniti qx 60 in April.we are loving it so far.Happy to make the decision. we were debating between acura/lexus/infiniti. we were really impressed not only by the features and comfort of infiniti qx60 compared to others but also the customer satisfaction we got at infiniti dealership. we worked with Vincent.He is amazing person to work with.He gave his time ,personal insight and was very open and available.He kept in touch with e mails and phone to make sure everything was ok and that all the question were answered. We took off from work and havent eaten anything till noon and were in the process of signing papers.Vince understoood it and told that we can take our NEW vehicle to go out and have a lunch(btw they have nice snack bar!!!!) and come back to sign papers. I felt that its not only the good vehicle but also good customer care which made our decision to go with Infiniti. Happy to be part of Infiniti Family

tjesse

Mar 26, 2014

Working with Tony and the rest of the group at Infiniti of Omaha was a great experience. They helped me find the exact car I wanted. They were professional yet personal. They were thorough and spent the amount of time that I wanted with me. The price was right and the service was excellent. The follow-up service and attention since I purchased the car has also been excellent and has by far surpassed my expectations. I would recommend Infiniti of Omaha.

Andru E

Feb 21, 2014

I worked with Vincent from their internet sales department after finding a vehicle online. He was very professional during the entire process and personable too, he didn't just want to sell to make a quick buck. The buying process itself was smooth and the financial manager helped secure a better auto loan than I was already approved for by another bank. Overall, they are highly recommended and I will be back in the future!

Pleased Buyer

Feb 21, 2014

Vincent Seufert was very attentive to our needs and provided superior customer service, which included personally delivering the car to our residence! We appreciate the professionalism, knowledge and personal attention that Vincent provided to make the car buying experience more enjoyable.

David D

Feb 5, 2014

I just made my second vehicle purchase here. As before, my experience couldn't have been better. The facilities and staff are excellent. My salesman Vincent Seufert was extremely helpful and professional. If you are in the market for another vehicle you won't be disappointed shopping here.

pfraz49

Jan 18, 2014

Very good people at Infiniti of Omaha. Honest, and no games. Follow up is excellent. I will be back again. I have purchased three cars from them, each time I have walked away impressed by their desire to find the right car, their support, and attention to the customer.

Vince/Vivian

Jan 7, 2014

My wife recently had her Chrysler Town and Country totaled due to an accident. We've looked at several car dealers both new and used and nothing appealed to us until we visited Infiniti of Omaha. When we got to Infiniti of Omaha we were greeted by Rian White and Kelvin Nesbit with open arms and a very welcoming attitude. With this kind of service and attitude, we felt that we are valuable and not just another paying customer. We mentioned to Rian and Kelvin what specific vehicle and options we're looking for. They said they'll look for the vehicle and call us when they find one. Within 2 days, Rian called us and said that he found a vehicle that we'll be interested in. This made our life easy because we trusted him and saved us time and effort from going all over the place looking for a car/SUV ourselves. Upon arrival at Infiniti of Omaha, Rian White was there waiting to greet us along with the SUV he found for us. I'd never seen my wife eyes lit up for a car, but that afternoon she fell in love with the SUV (Chrysler Aspen) that Rian found for her. Not only did Rian found the SUV for us, he also found the best deal to finance it. Again this was a relief for us because it met our budget need. We are grateful for Rian for going out of his way from start to finish with the purchase of my wife's SUV. We recommended 2 friends to Rian and Kelvin which one bought a car a day before us and the other a month later. THANK YOU RIAN and KELVIN!

Very pleased

Jan 1, 2014

My wife and I just dealt with Jake at Infiniti of Omaha. He was awesome and showed us a bunch of different vehicles all of which were right on par with what we were looking for. We weren't sure about going to an Inifiniti dealer with a small budget, but he was so nice to deal with. We felt like were just as valuable as someone looking for a $50,000 new car! Ask for Jake, you won't be disappointed!

agalal

Dec 17, 2013

I did enjoy the process of finding the car that best fit me. All people that I dealt with we're friendly, helpful and honest.

jerrys402

Dec 1, 2013

I would like to share a short review about a vehicle I recently purchased from Infinity of Omaha, through Mr. Vincent Seufert. Upon seeing a vehicle I thought fit my needs, at a fair price I contacted the Infinity store. I was surprised to receive a quick reply from Mr. Seufert who was on his day off. After deciding to drive the 60 miles to look at the car, we were pleased to find it exactly as described. Being a person who has never enjoyed the process of negotiating a car price, I found the process surprisingly quick and concise. I left the dealership with a good feeling about the deal we had made, and more so, the courtesy we received from everyone we encountered at Infinity, from the receptionist to the sales manager. I will definatly do business with them again, and would highly recommend Mr. Seufert as a salesperson

Eric

Nov 11, 2013

Let me start by saying I have always bought cars sight unseen over the phone, including negotiating trades, as I hate the hassle of dealing with the whole sales process. My wife and I had some extra time one morning, so we ventured into Infiniti of Omaha to look at an FX37. I had spoken with Vince a few times via email and phone, but he had no idea we were coming, as it was a very last minute idea. He made us feel as if we were the most important customers he has ever had (I'm sure we weren't). He actually recognized my truck when we pulled up (from pictures I had emailed him) and met us at the door. He quickly located the vehicle we wanted to see and before I knew it, we were on a test drive. When we got back, they were already inspecting my trade-in, we walked inside and started negotiating. During the negotiations, I received a call and actually had to leave for about an hour. Vince actually let me take the FX we were looking at to run our errand (this certainly didn't hurt his odds of selling the car), and I really appreciated it. Upon arriving back at the dealership, he immediately sat back down with us and we completed the negotiations process. Negotiations were a fairly typical back and forth process, but it went quickly and the deal we arrived at was very fair and my wife and I felt good about it. Rion, the finance manager was great to work with as well, cut us a nice deal on an extended warranty, gave us great financing, and had us out the door before I knew what happened. There has been excellent service after the sale, and I dare say I can't wait to go back to say hi to everybody. Everybody who works there seems very happy and friendly. Everybody we interacted with was very professional and polite. Maybe it is just due to the pedigree of the vehicle we were buying, but I've never been treated this well at any other dealership, and I'm no stranger to buying vehicles. My only suggestion for improvement is to add a play area for small children, but I was assured they are already working on it. Go to Infiniti of Omaha, as for Vince, and enjoy your experience and your new car.

pharmer81

Nov 10, 2013

Let me start by saying I have always bought cars sight unseen over the phone, including negotiating trades, as I hate the hassle of dealing with the whole sales process. My wife and I had some extra time one morning, so we ventured into Infiniti of Omaha to look at an FX37. I had spoken with Vince a few times via email and phone, but he had no idea we were coming, as it was a very last minute idea. He made us feel as if we were the most important customers he has ever had (I'm sure we weren't). He actually recognized my truck when we pulled up (from pictures I had emailed him) and met us at the door. He quickly located the vehicle we wanted to see and before I knew it, we were on a test drive. When we got back, they were already inspecting my trade-in, we walked inside and started negotiating. During the negotiations, I received a call and actually had to leave for about an hour. Vince actually let me take the FX we were looking at to run our errand (this certainly didn't hurt his odds of selling the car), and I really appreciated it. Upon arriving back at the dealership, he immediately sat back down with us and we completed the negotiations process. Negotiations were a fairly typical back and forth process, but it went quickly and the deal we arrived at was very fair and my wife and I felt good about it. Rion, the finance manager was great to work with as well, cut us a nice deal on an extended warranty, gave us great financing, and had us out the door before I knew what happened. There has been excellent service after the sale, and I dare say I can't wait to go back to say hi to everybody. Everybody who works there seems very happy and friendly. Everybody we interacted with was very professional and polite. Maybe it is just due to the pedigree of the vehicle we were buying, but I've never been treated this well at any other dealership, and I'm no stranger to buying vehicles.My only suggestion for improvement is to add a play area for small children, but I was assured they are already working on it.Go to Infiniti of Omaha, as for Vince, and enjoy your experience and your new car.

Eric Wagner

Sep 3, 2013

Working with Jose was a great experience from start to finish. I purchased a used QX56 sight unseen and Jose was very thorough and upfront about aquiring information related to the vehicle. He put a lot of time into gathering service information on the vehicle along with gathering many photos of the vehicle as I was purchasing this vehicle sight unseen. I would highly recommend Jose along with the rest of the Infiniti of Omaha team if you would like to experience a postive car buying experienc Eric Wagner Savage, MN

nwabearfan

Sep 3, 2013

Working with Jose was a great experience from start to finish. I purchased a used QX56 sight unseen and Jose was very thorough and upfront about aquiring information related to the vehicle. He put a lot of time into gathering service information on the vehicle along with gathering many photos of the vehicle as I was purchasing this vehicle sight unseen. I would highly recommend Jose along with the rest of the Infiniti of Omaha team if you would like to experience a postive car buying experiencEric WagnerSavage, MN

MinNebraska

Sep 2, 2013

I called to Infiniti of Omaha to inquire about the QX56. I have driven Suvs for the last 10 years but have never owned a QX56. Jose answered the call and after answering a few of my questions, inveted me out for a test drive. When I arrived I was greeted to a QX56 that was pulled up t the front waiting for me. Jose went over all the details and we took it for a test drive. Jose asked a lot of questions about my needs and my driving habits. The topic of switching to a full size car over an SUV came up and Jose pulled up a one of a kind M. After taking it for a drive and demonstrating all the features. I fell in love with the car. Jose was able to work out a great deal for me and I drove away a very happy lady. His post sale follow up has been wonderful as well. Stop in and see Jose, he will take good care of you.

Shirl2468

Sep 2, 2013

After owning a 2004 Infiniti Sport Coup for the last nine years, I decided it was time to replace it. Because of excellent customer service in the service department (Vern Dehaven), it was replaced with a 2013 G37 Sport Coupe. I found the sales team, Jose Lopez and Mike Moore, very knowledgeable and wiling to work with meand my new car decision and the trade-in of my previous car. Also, completing the purchase of the new vehicle and the detailed explanation of service contracts, warranties, etc., with Rian was very helpful. I felt comfortable with my overall decision and will definitely refer others.

MinNebraska

Sep 2, 2013

I called to Infiniti of Omaha to inquire about the QX56. I have driven Suvs for the last 10 years but have never owned a QX56. Jose answered the call and after answering a few of my questions, inveted me out for a test drive. When I arrived I was greeted to a QX56 that was pulled up t the front waiting for me. Jose went over all the details and we took it for a test drive. Jose asked a lot of questions about my needs and my driving habits. The topic of switching to a full size car over an SUV came up and Jose pulled up a one of a kind M. After taking it for a drive and demonstrating all the features. I fell in love with the car. Jose was able to work out a great deal for me and I drove away a very happy lady. His post sale follow up has been wonderful as well. Stop in and see Jose, he will take good care of you.

DJ Johnson

Sep 1, 2013

Kelvin was so much help at Infiniti of Omaha. My wife needed a safe and reliable vehicle because ours was on its last leg. Kelvin took the time & researched all over the area for a suitable vehicle that met our needs, He didnt pressure me at all into buying something I didnt like. Rian in the finance office is awesome as well. He made everything simple and easy. I would highly recommend Infiniti of Omaha to my friends and family. Great job guys! Keep up the good work.

Gsedandad

Sep 1, 2013

Stopped in to check out the G37. They are running a $299 special that was hard not to check out. Jose filled me in on the details and explained how Infiniti takes care of their customers. I picked the car I wanted out and Jose made it very simple and easy. He got me to a payment that I was comfortable with and I even got a check back for my trade. There is no other luxury brand out there offering the most bang for the buck, and there is no other honest sales person like Jose. I have recommend him and his dealerships to every one of my friends and people that have asked about my car. When my lease is up, I am going to upgrade to a new Q50 with Jose.

DaveJohnson1911

Sep 1, 2013

Kelvin was so much help at Infiniti of Omaha. My wife needed a safe and reliable vehicle because ours was on its last leg. Kelvin took the time & researched all over the area for a suitable vehicle that met our needs, He didnt pressure me at all into buying something I didnt like. We ended up finding a preowned Ford Edge that exactly met our needs. Rian in the finance office is AWESOME. He made everything simple and easy. I would highly recommend Infiniti of Omaha to my friends and family. Great job guys! Keep up the good work.

Shayla P

Aug 31, 2013

Infiniti of Omaha is a great. The facility looks great and staff are all very friendly. I recently had a family emergency & was in desperate need of a car. I called in & sales rep, Kelvin Nesbit, told me there was a car on the lot that would be perfect for me. He even sent me pictures & Carfax information beforehand. When I came in the car was already cleaned & ready for a test drive. I loved it. They were fair on price and made it easy & quick. I left that day with a great car & a wonderful sales experience. Not to mention they offer free car washes on Saturdays. Definitely, keep them in mind if you are in the market for a car & want a staff that actually show they care and take the time to go the extra mile for their customers.

shaylarpatterson

Aug 31, 2013

Infiniti of Omaha is a great place. The facility looks great and staff are very friendly. I recently had a family emergency & was in desperate need of a car. I called in & sales rep, Kelvin Nesbit, told me there was a car on the lot that would be perfect for me. He even sent me pictures & Carfax information beforehand. When I came in the car was already cleaned & ready for a test drive. I loved it. They were fair on price and made it easy & quick. I left that day with a great car & a wonderful sales experience. Not to mention they offer free car washes on Saturdays. Definitely, keep them in mind if you are in the market for a car & want a staff that actually show they care and take the time to go the extra mile for their customers.

Gsedandad26

Aug 29, 2013

Stopped in to check out the G37. They are running a $299 special that was hard not to check out. Jose filled me in on the details and explained how Infiniti takes care of their customers. I picked the car I wanted out and Jose made it very simple and easy. He got me to a payment that I was comfortable with and I even got a check back for my trade. There is no other luxury brand out there offering the most bang for the buck, and there is no other honest sales person like Jose. I have recommend him and his dealerships to every one of my friends and people that have asked about my car. When my lease is up, I am going to upgrade to a new Q50 with Jose.

Shirl2468

Aug 1, 2013

After owning a 2004 Infiniti Sport Coup for the last nine years, I decided it was time to replace it. Because of excellent customer service in the service department (Vern Dehaven), it was replaced with a 2013 G37 Sport Coupe. I found the sales team, Jose Lopez and Mike Moore, very knowledgeable and wiling to work with meand my new car decision and the trade-in of my previous car. Also, completing the purchase of the new vehicle and the detailed explanation of service contracts, warranties, etc., with Rian was very helpful. I felt comfortable with my overall decision and will definitely refer others.

happyvwonwner

Apr 30, 2013

Recently, we purchased a used VW Tiguan from the Infinity/Mitsubishi dealership.Jose Lopez helped us during the entire process.He was fluent in the mechanical details of our new car, even though it is not a VW dealership.Jose knew even the smallest detail about our new car. We were pleased by his extensive expertise!Our entire experience was excellent due to Jose Lopez's help.Dennis and Beth Kaiser

09malibu

Apr 28, 2013

My buddy works at Infiniti of Omaha and they had a Malibu that I really liked. I asked him if he would help me get info about the car. He set an appointment with a sales person named Jose. He told me that Jose was an honest guy and that he would answer all of my questions and give me a fair price. Jose took good car of me and figured a payment out that I was comfortable with. Overall a great experience and I am happy with the dealership.

4161vroad

Apr 26, 2013

After getting off on the wrong foot, the management team stepped in with a brand new sales associate and closed a deal. The original experience we had with a green sales associate was quickly acknowledged and we applaud their response. I am now driving my new car and very happy. Thanks to all who contributed to this sale. Especially Heather because she was very knowledgeable and helpful in getting this deal closed. I would recommend this dealership to my friends and family.

G37family

Apr 25, 2013

Bought 2 G37 sedans back in February from Jose at Infiniti Of Omaha. We took advantage of the lease special that was going on and couldn't be happier. Jose gave us a call earlier this week to let us know that our first service was approaching. The follow up that has been done has really stuck out to me and I thought I would share. If your looking for a different kind of car shopping experience, this is the place to visit. Keep up the good work!

finalfantasy1374

Apr 24, 2013

Bought my first car at Infiniti of Omaha from Jose. I was looking for a sports car and he had an 06 g35 and it was a stick. He explained were the car came from and all of the service that was done. He showed me a Clean carfax and that it was a one owner. All the service had been done at Infiniti and it was traded in on a new Infiniti. I told him what I was looking for in a payment and he figured it out for me and didn't waste my time. I took the car home the same day and he as followed up with me a few times. The service was great and I even bought on extended warranty for what I believe was a fair price. So glad I stopped in, my friends are jealous.

HappyiInfintiOwner

Apr 1, 2013

We were looking into the QX56 after seeing one on the Interstate. After doing some research, we called Infiniti Of Omaha and had the pleasure of speaking with Jose. He was able to answer all of our questions and gave us a good initial impression of the dealership that left us even more interested in coming in. When we finally did, we were greeted by Jose and the sales manager. We were assured that they would demonstrate the QX and not make it hard to become a new Infiniti Customer. There was never any pressure into buying and at the end we felt like we were treated fairly and respected. Not only will they be our first choice the next time we are in the market for a vehicle, but we will recommend every one that we know and help spread the word. Go see Jose and the staff at Infiniti of Omaha and you will not be disappointed. Plus they offer free car washes for life with every purchase. Now that is great customer service!

RichBarndt

Mar 5, 2013

I have purchased/leased several cars from Infiniti of Omaha during the past 8 years and more specifically Dan Brige. I have always had an excellent buying experience, no fuss and no games. They always delivered what they promised in a prompt and professional manner. If you are the market for an Infiniti please go see Dan now, and if you are not, you should reconsider before you spend your hard earned money.

StevenD.

Jan 16, 2013

I purchasedd a used 2004 G35 from Steve. The first time I drove it at night, a couple of days later, I discovered one headlight and one reverse light were out. I went back to the dealer and asked Steve if the car had been inspected. I was told that the car came from the Lexus dealership in Lincoln and they should have done the inspection. When I explained the problem to Steve, he promptly reassured me the problem would be resolved. I immediately pulled around to the service bay and Jeramie took my car, asked if there were any other issues, and gave me a loaner. I commend the entire staff at Infinity of Omaha for their prompt, courteous, and personal attention to thier customers. The integrity shown at this dealership is above and beyond any experience I have ever had.

figman

Dec 5, 2012

Dan recently sold us a 2011 Corvette. I had noticed the weekend dealer ad in the local newspaper. I called, left a message, and Dan called me back in short order. Dan convinced my wife and I an overnight test drive was warranted. We returned the next day, negotiated a fair deal, and Dan took it from there. The car was detailed...again, while we waited for the Finance mgr. to finish the paperwork with us. The wait was longer than appreciated, but to be fair, the dealer was busy and a number of customer transactions were ahead of us. Dan came out and demo'd the features/options, took us through the owner manual highlights, and passed us the keys for good. Overall experience was great, and we will do business with Dan again someday!!!

heathert73

Dec 2, 2012

Hassan was incredibly patient during the entire car shopping and buying process. Hassan was a pleasure to work with and I would highly recommend him to anyone looking to purchase a vehicle from Infiniti.

alright

Nov 30, 2012

I have bought 8 new or used cars with the help of Dan Birge. He always helps me get the car that matches my specific needs. He follows up and helps set up service.

FX35silverstreak

Nov 30, 2012

I recently traded my 2007 Infiniti FX35 for a 2009 FX35 while visiting Infiniti of Omaha for a service repair. The sales team of Dan and Dave were extemely pleseant, great to deal with and very flexible about working with me and my budget limitations. I am very satsified with my purchase and the buying experience. I truly felt Dan and Dave were concerned more for my satisfaction versus trying to just "sell another car". I highly recommend both of them and the Infiniti of Omaha dealership for your vehicle needs.

JFJensen

Nov 30, 2012

I purchased my Infiniti FX35 from Hassan and his team back in late July this summer. At this point in time I believe Hassan was just in his first few weeks with the the dealership. Hassan made my overall experience very enjoyable yet fun at the same time. I would definitely recommend him to any of my family or friends. He took the time to show me all of what was available that was within my price range. Keep up the good work Hassan! The work you do is GREAT!

lisaas

Nov 30, 2012

We have been working with Hassan since early, 2012. He has been very patient with us in our quest for the perfect QX56, keeping us informed on any certified vehicles that came available within the price range we gave him. He has spent hours giving us the pros and cons of several other comparable vehicles and I would definitely recommend him to any of my family and friends. He definitely wants to find the right vehicle that fits the customer's needs and is not just looking for a quick sale. We will be very loyal to Hassan for all of our car needs going forward because of this.

ngubbels

Nov 28, 2012

I was in the market for a new vehicle and had been for some time , a very specific car. I have been in contact w James for a while now and he let me know incoming cars so I didn't have to wait any longer for my FX37 limited edition. Great service guys too this is my second infiniti!

Richlong

Nov 28, 2012

I was looking for a pre-owned Lexus and contacted James and met with him later that week. I liked how he did not rush me in or make me and my wife feel pressured,unlike the Lexus dealership. I would buy from him again if I was in the market.

gdsharp

Nov 27, 2012

Purchasing a new vehicle can sometimes be a stressful experience. Not so with the staff at Infiniti of Omaha. We were treated great from the time we stepped on the lot. Quite frankly, we didn't think of Infiniti initially. Just happened to stop by the dealership on a whim. We spoke with Dave Kroll and Hassan Igram, they suggested the new JX. We took it for a drive and really liked it, but we weren't ready to make a decision yet so we continued looking at other vehicles. There was no pressure at all from Hassan, just a follow-up phone call.We ended up back at Infiniti and drove the JX several more times before we purchased it. Initially we ordered our vehicle from the factory and were prepared to wait until late Nov for our new vehicle. On Oct 23 we received a call from Hassan telling us that they had located a vehicle that had all of our options and it was enroute. We picked it up the next day!I can't say enough about how well we were treated by Hassan and the rest of the staff at Infiniti of Omaha. They certainly went out of their way to earn our business. First class all the way.

mjyoung

Nov 22, 2012

Hassan Igram and the staff of Infiniti of Omaha were a pleasure to work with and made our 600 mile drive to the dealership well worth it. Hassan was very knowledgeable, honest and easy to do business with. I would highly recommend them!

james

Nov 12, 2012

We purchased a 2013 infiniti JX and worked with Dan Birge. We were very impressed with Dan's professionalism and knowledge of the vehichle. We were in the process of leaning towards a lexus but due to Dan's time and effort put into the process he WON us over. Great decision and are very Happy with the vehichle

jelb4451

Nov 12, 2012

We were in the process of looking for a new vehicle. We narrowed our search to infiniti and Lexus. After taking our time we made our decision based on the rep that was helping us along the process. Dan was the ultimate professional and made purchasing our 2013 JX a very pleasurable experience. He was very friendly and had a uncanny way of being professionally aggressive. Great price, friendly rep and quality of professionalism helped us make our decision. He won my wife over and therefore was able to win me over. Very happy with the process and we told Dan he has a client and not a customer for life!

KAM1234

Nov 11, 2012

Was a pleasant experience. Our sales rep was help as was all the staff.

Jessk68

Nov 11, 2012

I came in to look at an FX. They had a sliver one on their site that caught my eye. Jose came out greeted me at my car and showed me the FX. It had more miles than I wanted and didn't have the navigation, I told Jose that I w looking for an SUV in that size. I told him all the feautres I wanted and he check to see what was in stick. He pointed out a white explorer that just got traded in. It was a little bit higher than I wanted to spend but it was loaded and an employed had just traded it in. We went for a drive and he showed me all the features it had. I fell I love with the explorer. We went to lunch to think about it and decided it was too good to pass up. Jose and everyone at Infiniti Of Omaha took good really care of us!

2009 Infiniti G37x

Sep 22, 2012

Bought a 2009 Infiniti G37x. Staff was great couldn't be happier!

infinity lover

Sep 8, 2012

Best experience ever buying a car! It was quick and there was no pressure! The manager Dave sure took care of us and when we need are next car we will be going back there with out a doubt! Thanks!

Monica

Aug 5, 2012

Beautiful facility. Great with appointment times. Friendly. They washed the car after service. Full open snack bar, nice cushy leather chairs, big TV while you wait. Bathrooms are clean. I have no complaints with any work I had done.

rpgiannoble

Jun 14, 2012

Our salesman Tony Christiansen was a good listener and flexible in searching for the right car for our needs. He was cordial, professional, and thorough and obviously had our best interest in mind as he helped to close the sale. David Kroll, a manager, who assisted in the negotiations, was not high pressure and helped us all to work toward a fair deal with a satisfactory outcome for both the dealership and us. Brandon Hull, the General Manager was welcoming and was a visible, involved, accessible manager who let us know the dealership would "earn our business", and they did! Tom Ballard, a general partner with the Performance Group of Nebraska, encouraged us to explore all the options under their umbrella...and we're doubly satisfied because of it! The follow up, the value, and the level of respect for us as customers made it well worth our while to drive from Lincoln to West Omaha for our new Infiniti sedan. Thank you to all who made it such a good experience!

kwilliby

Jun 10, 2012

I went to Infinity of Omaha to look at the new JX. I met Zach and he showed me the new vehicle. I wasn't exactly sure this was the car I wanted so he showed me the QX56. Wow! what an awesome SUV. I then drove a FX35. That was the vehicle I really wanted. Zach was very patient with me and let me drive several SUV's. This was the best experience I've had at a dealership! Thank you Zach!

Comancho

Jun 8, 2012

My overall experience with Heather and Infinti of Omaha was a great one. She was very welcoming, understood what I was looking for as we had emailed back and forth previously and made the processes seamless. She ensured we had everything we wanted in a car while still working to stick within our budget. I would highly recommend Heather to anyone that is looking for a new car and plan on doing business with her again in the future.

Packers12

Jun 7, 2012

While being a bit under-stated I always knew Infiniti's were quality cars. What i didn't know and wasn't comfortable with was the Infiniti dealership. When we first arrived we were greeted happily by a gentleman named Zach. We weren't exactly sure what we were looking for, but after a few questions he landed us on the QX56. I couldn't believe all of the toys on this thing! Zach was incredibly knowledgeable about the product and very professional through and through. We never felt pressured, and he always kept us laughing and having fun. Yes! We had fun buying a car! I can't believe I said it. Car buying shouldnt be fun, should it?So, what started out as a visit to an unknown dealership turned into a great experience. While we had absolutely no intentions of buying that day, the service and quality of the vehicle was too good to pass up. They were fair on the trade in price for ours and even took some off of their sticker price. All in all, it was a great experience and I would recommend Zach and the rest of the dealership to anyone looking to buy a luxury vehicle.

SDiedrichs

Jun 7, 2012

Heather was absolutly great to work with. She was easy going not pushy and very informative. She took her time with us and even came out to our house to help meprogram the garage door opener with the car. I would highly recommend Heather.

akkroll07

Jun 4, 2012

This was the best car buying experience I have had in a long time. I called ahead and let them know what I was looking for and Dave had it ready to go for me when I got there. I took it for a drive and was SOLD on it. All the staff was very helpful. Will definitly go back for my next car! Thanks Dave!

gr8stdane

Jun 1, 2012

I have been to the Infiniti of Omaha dealer multiple times and they have all been great experiences. My last visit I bought a used car from them. If you go there definitely ask for Max. He's honest, straightforward and easy going. I would highly recommend this dealership for buying a new or used car, we've had some really bad experiences with pushy salesmen at other Omaha dealers, but my experience has always been enjoyable here. Thanks Max!!

ericeitzmann

May 31, 2012

I was driving by this dealership and saw some cars I might have an interest in so we pulled over and looked around for a few minutes and were greeted by James. He showed us a eclipse and knew the car inside and out. He was not pushy and let us think about the decision overnight. We spoke the next day and put a deal together on the car and took off in our car. I had an enjoyable experience.Eric E.

todd23

May 30, 2012

James is a great sales man, he is honest, curtoeous and responsive to your needs.I felt his general automobile knowledge set him apart from other dealers who just knew one brand. Dont go there if you want to haggle for hours, they offer you a great price right off the bat and it is usually a great value. Todd

Chadwick0303

May 16, 2012

Bought an SUV from Infiniti of Omaha and had the worst customer service I've had in a long time. The car that I test drove was filthy on the inside with stains that could have been easily cleaned up, the windows were so dirty on the outside it wasn't safe to even test drive. The sales associate that I worked with knew nothing about the car and in fact would state that it had something when it clearly didn't carry the features after having to ask 2 other people who work there. When I found the car that I did want we went to go talk about the price and the deal was too good to pass up despite the horrible customer service. She was checking her Facebook when I was trying to talk to her, she answered a personal call while I was trying to fill out the application with her and then said that she is terrible at typing and made me input my data into the computer for her. I had a few problems with the vehicle and when I would call the secretary was a little rude and said that she didn't know how to help me and that there are too many people here to know who I specifically talked to the last time to help me she then hung up on me. When I took my car in to have the problems fixed they gave me a vehicle for the day and it had no gas in it and was filthy as well! I had to pay to fill the car up with gas just to get myself back to work while they worked on my car.If I am going to invest thousands of dollars in a dealer, it is only appropriate that the dealer maintain a level of professionalism and customer service. I will say that the business manager Rian was very professional and answered all my questions. His customer service was excellent and I appreciated that he exhumed a level of professionalism that should be a standard for the rest of the dealership.

Nickname

May 11, 2012

Infiniti of Omaha and Heathers team where very professional and did not try to over impress, over or under sell. Above all they seemed to respect me as a knowledgable customer and did not question my intentions..and I had no reason to question theirs. As a result I was able to agree to a fair deal within a few hours in one visit! I emailed her that morning and by EOD had signed papers. This is optimal customer satisfaction!

Eclipse Addict

May 9, 2012

I have been a customer since Infiniti of Omaha added the Mitsubishi name to its services. I have used them for my 2007 Eclipse service and just bought a 2012 Spyder from them. Heather Ray was fantastic in locating and getting my dream car to me. She made the buying experience easy and stress-free. I look forward to many more years with Omaha Mitsubishi for my new Spyder's needs!

EJH220

May 9, 2012

I purchased my third vehicle from Heather and the experience was perfect. I will definitely go back again.

Woman Buyer

May 9, 2012

My purchase is not complete as I have not picked up my car yet, but so far Heather has been exceptional. She called several times to make sure I was still coming down, she was honest and helpful and they were quick with giving me a decision on the negotiation. I have hated buying cars in the past as I don't like the "game". I am a salesperson and the old saying "you can't sell a salesman" is true. The manger even came over and introduced himself at the end, which was impressive.

gkettelhut

Feb 27, 2012

Our experience with Heather was excellent. She spent all the time we needed as we 'moved' from one vehicle to the next in our decision making period.When we couldn't quite the find the exact vehicle we wanted on the lot, she found exactly what we wanted and had the vehicle shipped to Omaha.Also, after leasing the vehicle, Heather again spent all the time we needed (and more) in understanding all aspects about the vehicle.Heather was bright, positive and knowledgeable about the vehicles and gave us honest, fair answers when we asked about the comparability with other makes which are in competition with Infiniti ... the sincerity was appreciated.We would instantly go back to Heather and Infiniti of Omaha for our next vehicle.Gil

Driving enthusiast

Dec 18, 2011

My family and I had a good experience in buying a car from Infiniti of Omaha we even drove from out of state. They gave me a very fair price on my trade in as well as the new car.

TaylorMelby

Jul 4, 2011

Several years ago, I noticed a used G35 online at this store. We went down to take a look and liked the car. But, because we were dressed in jeans and t-shirts, they never really treated us like we would expect. It really felt like they didnt want to work with us; not sure if they thought we didnt have money or if they thought we were below them. We finally got them to throw us some numbers..... The best they could do was $1,000 over MSRP on the used car and $2,000 under trade in value for my trade in. Look, I understand how dealerships works, I understand they are in business to make money, but to throw those numbers out and give us the attitude of "take it or leave it", we walked out. The wife really wanted a Silver G35, so we decided to put off trading in the car until we found one. Again, this one was at Infiniti of Omaha. We called down there and told the new salesmen of our last experience, and stated we didnt want to waste our time if they were going to treat us the same way. I was assured the "old" manager was fired and a new one was there; he wanted our business. So we drove out there and low and behold... it was the same manager! We decided to look at the car anyways and see what numbers they threw out..... Same outcome as before; 2k under trade-in and 1-2k over retail. We asked if they would negotiate. They said no, those are out final numbers. While the customer service was slightly better the second trip, everything else was the same. Thank god that a silver one arrived at another dealership the next week. We got normal trade and 1500 under Retail for the G35. This is why we never returned to Infiniti of Omaha. Too bad for them, not only did they lose a sale on a G35, but I just bought a M35 a few days ago.

tiki12

Jun 14, 2011

Dealer was awesome great pricing no pressure!!!!!!

Outlander XLS

Apr 19, 2011

Im extremely shocked by the dealership Infiniti of Omaha NE!!! I found a vehicle they had posted on cars.com and called in about it. We began to negotiate a price and were willing to pay what was being asked however we had yet to see any pictures of the car. The sales woman Jose informed me that the car was in cleaning and that as soon as it was finished she would send us the pictures. Mind you this had all transpired in only one day. The next day when the pictures didn't arrive I called her to find out what was going on. She informed me that she made a mistake and the vehicle didn't make it in to cleaning yesterday but instead went this morning. She then promised to get me the pictures that afternoon or at the latest first thing the following morning. At around 9am the following day I received a txt from her informing me that she was sorry but the vehicle sold sight unseen and that she would have called herself but that she had lost her voice?? I've been lied too before by car dealerships but I believe that this one takes the cake. I strongly advise anyone interested in purchasing a vehicle to look somewhere else because honesty isn't a principle valued at Infiniti of Omaha NE.

sshove

Oct 26, 2010

I would highly reccomend using Infiniti of Omaha. I have worked Heather Ray on my last 2 auto purchases and I couldn't have asked for a better experience. The whole team from the Sales team to Finance Team to Manager are top notch individuals to work with. I have purchased a number of vehicles and this was by far the best purchase experience I have had from start to finish