Interstate Toyota reviews

Marni Leslie

Jun 17, 2016

Second car I have bought from Interstate Toyota. Love my sales person Melissa. She is friendly, out going and on the up and up. No pressure sales. I bought both cars from her. After we bought the 1st Camry she stated engaged and helped if we needed it. Bought our 2nd car from her because of how well she took care of us.Service department is the best. Every time I bring my car in the are friendly and professional. Would only service my cars here.

Carshopper

May 31, 2016

Had problems with this dealer showing cars in the past (salespeople never came over to help after 20 minutes), but when we pulled up Melissa was standing outside to help us with anything we needed. We thought she was a customer waiting for a salesperson, but she was super nice and showed us the Highlander and Rav4. Unfortunately neither was good for us but she was very nice about it. Had either been good for us, we would have tried to make a deal on the spot with her. If Interstate had more people like Melissa their reputation would surely improve. I believe most of the very positive reviews of Interstate were written by employees.

George

Apr 22, 2016

Been leasing and buying cars from Interstate for 12 years. My whole family including in-laws leased or purchased cars from Interstate. Zahid and john Keklik always make sure we are happy customers. referred over 10 friends, and they were all happy with their purchase.

D. Williams

Mar 13, 2016

Melissa Lewis in sales is excellent. Shes efficient, kind, and knows her cars! it never feels like a sell pitch and she does her best to get the right price for you. Jessica Robles in car rental is great. She gives you a great price, whether you are renting the car for days or weeks. Ricky in parts & service and the entire staff are fast and efficient and always helpful, even if ur just getting your car serviced for an oil change. Kouelee A is the absolute greatest manager Interstate has!!! She knows what she is doing and she does her job extremely well. She goes above and beyond Always!!!! Love the staff at Interstate

Satisfied Customer

Mar 12, 2016

I had an appointment for a 25,000 mile service on my Toyota Camry XLE. I was greeted promptly and waited about 45 minutes. I was very pleased with the entire service experience.

Sofia G

Dec 11, 2015

I wont buy my car anywhere else. They work with you and make the process simple.

Steve B

Dec 8, 2015

Hameed in Sales did a great job took care of all my needs, questions and concerns. Hameed is dedicated to his job at Interstate Toyota. Jeff Sussman (mgr) was terrific and accommodating as usual. I leased 2 cars on the same day, one for me and one for my wife.

Peter

Nov 5, 2015

I brought my 2014 Camry in for its 20,000 mile service on a Saturday. It took about 45 minutes to complete. The service staff was very friendly. Great job!

Aviotto68

Oct 21, 2015

My salesman was knowledgeable and helpful in getting a deal that worked for me. I was able to leave the same day with my car.

Michael C

Oct 13, 2015

The service here is the best out there. I bring my cars in for service and the front desk is courteous, friendly and always has my car ready on time. All companies should use this dealership as a model on how to treat customers.

TonyB

Sep 30, 2015

Just got my truck back from it's 10,000 mile checkup. The work was done in a short amount of time. Everything that they said they would do, was done. They even filled my windshield washer and got a great cup of coffee while I waited. Only gripe; Could you have bagels or danish next time. I didn't have breakfast yet.

Art F

Sep 21, 2015

The service was completed within the time promised. The service representative was very friendly.

pamj963

Sep 16, 2015

This was my 3rd car that I purchased from this dealership. I use them for maintenance of my cars. I was able to get a good deal on a 2015 Camry XLE. When I went in, I was not looking to get navigation. However the car that was available had it in it and I'm pleased.

Steven G new Camry

Aug 17, 2015

Bought a brand new 2015 Camry from here. This is my 3rd car bought from this dealership and I'm never disappointed. Leon is a great salesman and answered all my questions and gave me a great deal!

Santi

Aug 4, 2015

We had a truly pleasant buying experience at Interstate Toyota. John and Jeff were great to work with, and we're now happily in a 2015 RAV4. Plus they were open and busy on Sunday which as it turned out worked out best for us.

Anna S

Jul 25, 2015

The staff at Interstate Toyota was kind, efficient, friendly and knowledgable. I had a very pleasant experience from beginning to end, and best of all, I am very satisfied with the car.

ringo

Jul 22, 2015

We were privileged to deal with an excellent young salesman - Mr. Thomas Emmet. He took fine care of us. He patiently answered all of our questions.

SAVTASUE

Jul 2, 2015

I BROUGHT MY CAR IN FOR SERVICING AND IT WAS READY WITHIN THREE HOURS. THEY CALLED ME TO TELL ME IT WAS READY. THEY WERE VERY POLITE AND THE SERVICE WAS EXCELLENT.

Sandro Makaj

Jul 2, 2015

friendly courteous very helpful on time informative deafly go back again it's my third time going there this is my six Toyota Love the staff love the owners great people

kamelssam

Jun 16, 2015

The staff is very friendly and extremely professional. The sales person was very trust worthy and knew his cars. I also must commend the electronic presence of the sales team. Answered my questions via email and phone.

scutch5746

Jun 9, 2015

It was a close call for both sides having to give. But we did it. Two things, one they were so glad to get me out of there no one took the time to explain any of the features the Tacoma has. I left with no explanation of any of the features on this truck. Admittedly I was also glad to get out of there.Secondly, because it was raining hard they allowed me to change trucks in their service bay. Nice, but as I pulled out and turned right toward the street an employee was backing another car out of a slot with out looking my way. He backed out right in front of me. If not for my girlfriend yelling we would have had an accident in the 1st 15 feet. It was so close I think the paint blistered.But so far I think I made a good choice. Love the truck and I hope to keep loving it.

Ersin

Jun 8, 2015

Thank you hammed and Ercan abi:)my best dealer best best best best best best best best best best best best best best best best dealer in the world :)

westorangef8ataol.com

May 4, 2015

Great staff all around, no pressure, quick and easy process, very friendly nice showroom great coffee!I don't even bother going to any other dealerships.

rita77

Apr 29, 2015

As a long time returning customer, I can't say enough about the dealership. Jeff, Juan and Eric went above and beyond to help me. I am so greatful. Will continue to send referrals to my favorite dealership.Thank youRita Visco

Kalinic

Apr 16, 2015

i shopped at many dealers when buying my Tundra. im from Long Island and went to Interstate because a friend recommended them. i was happy i did. i went there just to see what they have. i felt comfortable with the sales staff right away. they where extremely helpful and knowledgeable. i wound up buying the 1794 that night. the staff made everyhting so easy. no tricks, or games. the owner even came out to greet me and offered to help with anything needed. its was nice to not have the "haggler" feeling. I already recommended Interstate to my friends and look forward to doing future business them.

Peter

Apr 13, 2015

I went to Interstate Toyota for an appointment on Saturday at 10 AM to get my 10,000 mile service. They took my car in right away and completed the work by 11 AM. I read the paper and watched tv as I waited. Leonard was very helpful. Keep up the great work!

Fullgo

Apr 10, 2015

We had a great experience purchasing our prius. Everything was taken care of and we got a great deal. We will definitely purchase another car there

Alex

Apr 2, 2015

excellent customer service. friendly. Thank you Azfar, Leon and Celaj. My family and will enjoy my car.

David

Apr 2, 2015

Got a call on Thursday to see if I was interested in renewing my lease with a new car even though I had 6 months left on my present lease. I was on the phone for less than 15 minutes while the price was negotiated and then was told to pick up my car on Saturday. Dealing with Sophia was a pleasure and an hour later I was driving home in my new car!

saulf

Mar 26, 2015

I came into the showroom to buy a car. The people that I dealt with were courteous and knowledgeable. I purchased the car for my wife at a good price and under very pleasant conditions.

pdavis

Mar 23, 2015

Fast and efficient service. I had an appointment and they got my car back to me fast.

Raf

Mar 21, 2015

As always with these place: Extremely clean, well organized, very friendly and highly professional service. Got my second RAV4 with them and very satisfied. Very satisfied because no waste of time there.

Veronica

Mar 12, 2015

attention was unmatched ????, ZAHID is the best, ??I got an excellent deal agree with my budget. I was supposed to buy a used car and I left there with a new one and happy !!!??

Liz

Mar 8, 2015

I was a walk-in for an oil change on a Saturday. Had no appointment . I was really pleased that was able to be serviced in a quick amount of time for a saturday. Maybe I got lucky, but all in all, I was attended to with much respect and friendliness. Nice waiting area and coffee/tea. Thanks!!

Dmunzenb

Feb 19, 2015

Everyone at this dealership are polite and professional. They understand my needs and works hard to meet them. This is why I am on my fourth lease and will continue to return only to this dealership.

Camry Owner

Feb 11, 2015

Had a flat tire from pot hole in NYC that bent rim during weekend. Stopped in to service to make appointment; greeted warmly immediately, ordered part, paid for it's purchase, set up future appointment, and done with all in 5 minutes. Sweet!

Rod

Feb 5, 2015

The service was very good. The young man I worked with was articulate, helpful and quick to make sure my needs were taken care of.

Tricia

Feb 1, 2015

I have been to many dealerships and walked out feeling robbed. This wa the easiest lease I have had. In and out with 2 hours. And by the way we love our Venza highly recommended. A shout out to Carol and most of all Sofia.

jcbauser

Jan 31, 2015

GREAT GREAT Happy Win deal Love them all from sales to service, and I live in Whitestone NY Zahid and Sofia WHAT A TEAM Loved it when it was Paul Miller. Interstate above and beyond Win love it.

Dr Jules

Jan 16, 2015

Great work, My experience was excellent. I would recommend this dealership without any reservations.

Marsha Horn

Jan 2, 2015

This was my second experience leasing a car from Interstate Toyota. Both experiences were excellent. The service is wonderful. The surroundings very comfortable. I walk away with a car that I'm proud to lease. Everybody works together to make it an excellent experience.

lola l

Nov 24, 2014

Sofia was the one who help us. She was SUPER NICE, her help was amazing and I felt like she was my best friend :)Thank you. By the way I love my car, I love the work they had done, I felt like I was home the whole time. They were so nice and patience towards to myself and my kids. The place was extreme friendly zone. They just need to add a snack bar.

Maria Shkreli

Nov 12, 2014

THIS IS OUR THIRD FAMILY CAR FROM INTERSTATE A CAMRY A RAV AND A PRE-OWNED LEXUS YAYYYYYYY!!!!! SOOOOO HAPPY AND WILL KEEP REFERRING FAM AND FRIENDS AWESOME AWESOME I ALSO DON'T MIND THE $100 CHECK I GET FOR EVERY PERSON I BRING IN HAHA XO LOVE YOU GUYS JACKIE BLUE :)

drcogg

Nov 6, 2014

Leon and Zahid make it easy. The entire staff is on the ball and that's why I keep going back. Thanks guys for a great experience.

Paul Larame

Oct 1, 2014

I almost quite you guys , but went I meet Ricky he made me change my mind and I am not desapointed, thank you Ricky for your job well done.

Tony

Sep 16, 2014

I can't believe you could walk into a dealership and drive away with a new car, on a Sunday yet! I drove to Interstate to show my wife and son a car I was interested in buying. A salesman came out and greeted us and let us take the car for a test drive. He showed me things about the car that I wasn't even aware of and what salesman at other dealerships didn't bother to tell me. His knowledge about the car was impressive. No high pressure, just a nice conversation about what my needs were. When we told him that we would like to buy the car, he said that we would be able to drive the new car home that day, which I thought was a miracle. I got a decent amount for my trade-in and they took care of all the paperwork to transfer the plates and insurance, and even got a great financing deal. On a Sunday! I love my new car and I'm sure it will give me years of worry-free operation, just like my wife's Toyota.

ArtF

Sep 12, 2014

The service was completed in the scheduled time. The waiting room was very clean and the coffee was good. Everyone was very friendly.

Kevin

Aug 28, 2014

Sales consultant was very informative and kept the process fast and easy! Jaclyn was great! Love my new car!

Patricia alcantara

Jul 24, 2014

Great place to buy a car the service is great the salespeople are friendly the whole experience is wonderful

Dafina

Jul 4, 2014

The waiting room very clean as well as the bath room. Told me 1 h and in 30 m every thing was done.Every body very nice and with a smile.Will like that you will have car wash next month, will you tell me when you star the car

South1985

Jul 4, 2014

Service was fine. Would have liked if the work was done a little faster. The fact that I would have to wait an additional 45 mins for may vehicle to be washed is an inconvenience and I can never wait that long.

Gorge

Jun 27, 2014

I bought I Toyota Sequoia limited and they rip me off with a DVD player they didn't give what we agreed with they said I'm going to get an original DVD player and they gave me an after market DVD player. Don't trust them

Davidklein26

Jun 27, 2014

I bought I Toyota Sequoia limited and they rip me off with a DVD player they didn't give what we agreed with they said I'm going to get an original DVD player and they gave me an after market DVD player. Don't trust them

mnarmorg

Jun 24, 2014

I am so happy, about my Toyota Prius Plug in. The people working there are very polite and help my choice.Thanks for everything. I will recommend for all my friends Toyota Interestate.

squall78

Jun 3, 2014

Was very impressed with the Toyota dealership, We had gone to Rockland toyota first and was referred to the owner by a friend, owner never came out, and they gave us a salesperson who only started two weeks ago. Interstate Toyota we were able to meet the owner and they were right there on the middle of the sales floor which I thought was a nice touch. I will be recommending all my friends and family if they are in need of a car and are looking at Toyota as one of their choices.

Bonbry

Apr 20, 2014

I have a 2001 Rav4 that currently has about 227,000 miles on it. One of the reasons it has probably lasted this long is the great service that it receives at Interstate. I went in to change my tires over from winter to summer and Ricky noticed that my radiator was leaking. He didn't want me to leave with the car because if it actually overheated it would be a way worse situation. He got me a rental and told me that the radiator would be there in a few days. Unfortunately, it was back ordered and would not be there for several days. Interstate called me to tell me this and to keep the car until mine was ready. They even switched my rental car when I told them I did not like the minivan and would rather drive a smaller car. Ricky called me a few days later and I picked up my Rav. I have always received great service and Ricky is both knowledgeable and personable. I would recommend this dealership.

sweetie10

Mar 29, 2014

I am very disgusted with this dealership. I have spent a lot money. I having been putting into my 2009 corolla and then your mechanic backed it out of the bay and slammed into another car. I had to pay the bill for that car repairs then got ripped off buying another car. I didn't have time to think before they had me buying another car. I only had a choice of red or black and thrown into another huge car payment. They said they were doing me a favor just a major screw job. I don't want that mechanic to ever touch my car again.He lied and said I had no brakes then changed his story and said his foot hit the gas instead of the brake. He was in a hurry because it was the last hour before they went home. I talked to the mechanics I work with and they said he should be fired and there was no reason for that if it was fixed right. I have lost faith with this dealership. I don't trusted your dealership,too many things I saw that went down. Its been a week but still very upset with this dealership. Your guys should learn to respect the cars so your customers don't have to pay for their mistakes. He should pay for the repairs he messed up the car . It was in good shape when I left it there. Let's face it he could of hit and killed someone because he was in a hurry.

ryannuzzi

Mar 20, 2014

I was able to enter the service area when I arrived quickly. The time estimate for the service was accurate and reasonable. The staff was very courteous.

Elleann

Mar 15, 2014

I made the appointment with Paul. I was surprised at how accommodating he was, despite the fact that I waited until the night before to make it. When I arrived I was helped immediately and all my concerns were addressed. My car was ready promptly, sooner than expected. The process was simple and the team at Toyota of Monsey is friendly, knowledgable, and efficient. It's the only place I purchase my vehicles due to the overall experience.

glaham

Mar 1, 2014

My 3 year lease was 2 months away and they were able to get me out of the old lease and into a new car with little money out of pocket.End up with leasing another car for my wife,a brand new Rav 4.

Johnw1970

Feb 8, 2014

Went to dealer on two separate occasions to buy a new 2014 Sienna XLE. Both times when the receptionist finally got back to her desk she told us there would be a wait. We said we already had driven the Sienna and just wanted to make a deal. We said we'd wait 15 minutes, then leave. Within 15 minutes a manager (?) came over and was very nice but said they were understaffed (both times!!) and they would help us when they could. We waited, then left and made a deal over the border in Ramsey NJ.I read about Interstate's bad repair service but thought we could still buy a new car from them and have it serviced when needed elsewhere.They do not even care enough to help the customer quickly when the customer comes in and is ready to make a deal. Go elsewhere!

angryconsumer

Feb 6, 2014

I have nothing but great things to say about the salesman I dealt with, he was helpful, efficient and did not try to pressure me or sell me something I did not want. Unfortunately the financial department was not only unorganized, but screwed up my entire loan and after a month of dealing with them when the financial manager was "supposedly" fixing it, I have gotten nothing but the run around and nothing has been solved. My first payment which was directly given to the financial manager (of the Airmont Interstate location) was never submitted and a week later my payment is considered late in the finance department. After signing two sets of contracts(after the first initial incorrect one where the financial manager tried to deceive me) my payments have still not been fixed and no one in the dealership ever gives me a straight answer nor do they call me back. Sadly I will NEVER buy a Toyota again and will recommend that anyone I know never set foot in this dealership. This is the 6th car I have purchased for myself from a dealership as new, my son has had 2 new cars, my daughter 3 and my husband 5 (all financed as new cars) and there was never one issue with the purchase or financial department of any of those vehicles. Interstate Toyota seems to be the only place I have had to file a complaint about and this is after I have spent over a month chasing them and playing phone tag over a mistake that they made.

debbid31

Feb 6, 2014

after being deceived by the financial manager who misinformed me about the price of an extended warranty, I called there about an hour later when I noticed. I was told he would call me back but when he did not I called there again because I knew the dealership would be closing soon. He told me that in order to change it I would have to come down and sign new paperwork and that they would be closing in a few minutes and were closed on Sunday. I told him I would be in Tuesday to sign new forms, which I did. After that form was not submitted to the proper place I filed a complaint with Toyota customer service. The dealership told me they would handle it and after several more complaints I went down and filled out another set of forms. The financial manager told me if I gave him my check for my first payment he would overnight it and get it taken care of. One week later my loan has not been fixed and my payment is now late because my check was apparently never mailed. I will never buy or recommend a Toyota to anyone I know after the experience with Interstate Toyota of Airmont, NY. The only reason I did not check "very bad" was because the sales person I dealt with was very helpful and I do not have a bad word to say about him.

godik

Jan 2, 2014

My "Toyata-Corolla 2010" has been restored after collision. It looks like new one now. I deeply appreciate Molly Summerton's professional involvement and friendly attitude.

angel888

Dec 22, 2013

Bad negligent service. the service guy lost my paperwork, didnt know whether my car service was complete, led to an extra hour of wait. Overall bad experience not going there again. If you want business retrain your staff please.

sibro

Nov 19, 2013

Having issues with navigator. Called made an appointment to get it updated. Brought the car in, was first told the man who was trained was in school, than it would take 2 hours to do the update. Brought the car in to get the work done, after an hour I was told they could not find the software update. Believe it or not service here has actually improved.

Ninad

Nov 7, 2013

I was welcomed by Melissa (Who was very good). After I put my offer on the table for a used car Mr. Alex who is supposedly the final decision maker started yelling about my offer. If it was low e could have plainly said it is low and he cant do it. Instead he choose to yell at me and started saying that I offend him by giving that offer. I showed him a better car priced lower than his car, this is when he started saying that I will buy that car from the other dealership and sell it expensive. Good Job Interstate Toyota ! You guys are the worst dealership ever. I would not recommend anyone to buy from these guys. STAY AWAY.... OVER PRICED and CRAP SERVICE

visitdbrn

Nov 7, 2013

Not a happy camper! This was the first dealer I visited when it came time to buy/lease a new Camry. Main reason being the convenience of the location.A salesman (whose name I forget unfortunately) approached us and offered a test drive. We did the drive and came back to negotiate (or so I thought). I had with me multiple ads and information from Kelly BB/Edmunds, etc. on the pricing. The salesman wanted no part of that. He gave me a price, I could take it or leave it. He did not even attempt any negotiations whatsoever. After I questioned him on why he was so stonewalled, he became visibly upset and said we can leave if we don't like the price. So we did! We ended up at Prestige Toyota in Ramsey, where they were happy to negotiate

reachmyprofile

Nov 1, 2013

This dealer is worst I have ever visited. Sales person say one price, when you go to finance person gives you the price will be totally different, they will ask you sign without even tell you the price. I will not recommend this dealer.

visitanji

Oct 31, 2013

I bought a car from Interstate Toyota. Very bad experience. This dealer is the worst I've ever visit I don't recommend anyone.

BeaKay

Oct 11, 2013

this dealer is the worst I've ever visit! came to get price for new lease not only did I get a 50$ more then what a dealer 12Mil away offered me for same car , the account manager started shouting "I don't believe you" shaming me out of there (for the record I have 1: email with the original cheaper price 2: I have a Toyota same class that I got for $60 cheaper.) plain out JERK to customers (10/11/2013 4PM) honestly if you need a test drive and this is local go for it. DO NOT get you Toyota HERE they will rip in to your pocket and give higher price then any other Toyota dealer in the state

sibro

Oct 4, 2013

Great improvement over last visit. I was greeted by a women who check me in. I needed the upgrade to 2.2.0 for my navigator. Took 45 minutes to understand the problem and find the thumb drive. Service writer had no idea about the upgrade, Had to show him the service notice on my iPhone.

venus21

Sep 20, 2013

Rick is fantastic and I wish he could be cloned so there would more people like him. I love my new tires and my car drives like a dream.

imusman

Sep 9, 2013

it was a very nice experience even though it was a walk in visit they treated timely and very professionally. thanks to the team.it was a very nice experience even though it was a walk in visit they treated timely and very professionally. thanks to the team.

Bill and Gina

Sep 5, 2013

Overall 10 out of 10. The place itself was nice, comfortable and clean. The sales people especially our sales person was what we like to see a person who knows his stuff and is not pushy. We have been to other dealerships and one was a Toyota dealership and walked away because of the sales persons attitude. Interstate Toyota was such a good experience and we will go back for a second vehicle!

NYKFan80

Sep 2, 2013

When I went to the dealership to buy my first car, I didn't know what to expect. However, my parents assured me that it would be a smooth experience, since they already purchased two cars there in the past. Let me tell you....they couldn't be more right! Not only was I able to drive out with a brand new car the very same day, but the process was hassle-free, and very, very smooth! On top of that, my salesman, Alex, was very friendly and helpful! Eric, who helped financed my vehicle, was also very friendly and helpful! Thank you Interstate Toyota for making my first car buying experience a smooth, hassle-free, and pleasurable experience! -John

Lillian, valley cottage

Aug 28, 2013

Thank you Ricky......interstate should be proud to have a service representative as yourself. You are cordial, respectful and informative. Your ability to communicate with toyota's customers in the manner that you do is refreshing... All that we the consumers want, is to be heard and respected, which you have accomplished for this customer....I will continue to service my car at interstate.....

drnweb

Aug 24, 2013

I was seen promptly. The repair was completed in the time I was quoted. Overall an excellent service experience..

Jay

Aug 23, 2013

Molly in service is fantastic. A little off-roading had the transmission speed sensor ripped off. They found the problem right away and I was kept informed at every step. Thanks!

ET

Aug 21, 2013

I had a great experience with Molly, the shop's auto-body specialist.

Dr. Irfan Ali Khan

Aug 19, 2013

I am very satisfied with timely processing of my request regarding purchase of new Toyota corolla. They are very kind and helping, working very professionally and friendly. Gives every support to every one not only customers who wants business with these guys. Thanks Interstate Toyota.

UK

Aug 19, 2013

i would Highly recommend interstate Toyota to buy a car as its my third purchase from them and around 5-6 friends of mine hapily made purchases as i recommended them to interstate toyota. i would be very thankfull to Mr. Zahid Qureshi on his excelent services. he is the best sales person. if you planing to visit, ask for him if you wanna come out happy.

KellyO

Aug 15, 2013

The professionals at Interstate Toyota were kind and willing to work with me. They made sure I was happy not only with my car, but with my whole experience.

JJW

Jul 19, 2013

recently had my front brakes repaired on my 2006 tacoma and the repairs were done exactly when i was told they would be done.

DaveJDP

Jul 14, 2013

I called 3 other Toyota service centers prior to calling Interstate. None of the 3 centers could take me and my 2000 4 Runner that day. Interstate was able to get me an appointment within 20 minutes of my call. Irealize it could be have a true scheduling problem for the other dealerships, but, Interstate's honesty about the condition of my vehicle was admirable. They could have service my truck for a 120K check up and tires, but Lou told me to hold off. He noticed right away that I take care of my 4Runner and did not want me to spend extra money at that time. I will definitely take all of my vehicles to Lou 'the Met's fan" and Interstate from now on. Dave

Bodybuilder

Jul 9, 2013

I was planning on going to 2 different Toyota dealers, but then interstate matched the other dealer's price so I bought the Rav 4 from interstate.

JBT

Jun 29, 2013

Positive experience. No problems. Seems silly that I have to write 50 characters.

Proud Toyota Driver!

Jun 19, 2013

This dealer is THE BEST - whether purchasing, having work done, or getting a check-up! Working with them is like being part of a very special family. They CARE about my car, as much as i do! They strive to keep me informed on the best care of my automobile and to see that it receiveS all the attention necessary to continue being the best car on the road! I LOVE MY TOYOTA! B. Martha Erickson

christine klaus

May 29, 2013

the only problem i had was when i asked for a print out i had to ask about 5 different times it made me a little uncomfortable in the buying process.

Safe driver

May 14, 2013

I recently purchased a Toyota RAV4 from Interstate Toyota. This is the 6th vehicle I have purchased from this dealership. The process could not have been easier. The sales people were extremely helpful, with no pressure to purchase. The business office was equally efficient and made the entire experience a pleasurable one. I highly recommend this dealership for your next auto deal.

FredK

May 3, 2013

I was planning to visit two dealers after visiting Interstate Toyota. But, they gave me a reasonable price and a stress free experience. So I did not have to visit other dealers.

up to sienna #3

Apr 29, 2013

PLain and simple. They said 'tell me what it will take to make this happen for you'. They were not kidding. smooth process. only 2 minor complaints: 1. we chose a sienna that was just off the truck, so the detailing was good, but not perfect. 2. salesman was nice, but I have met more knowledgeable salespeople in other dealers. Jeff, the sales manager, is pleasant and straightforward. No condescending nature here.

DiCarlo

Apr 4, 2013

We purchased our 2003 Sienna from Interstate Toyota and have always appreciated the wonderful service and experience we have at your dealership. After a 10 year relationship with Interstate Toyota (and our Sienna) we recently purchased a brand new, 2013 Sienna! Here's to another fine Sienna from Interstate Toyota.

jam58

Apr 3, 2013

They were very helpful and acomicdating . The dealership was very professional. The service dept looks knew. Would definitely referr other people to them .They are also open late.

amanda m.

Mar 7, 2013

I was helped by Alex, who was extremely helpful and made sure I left a happy customer. He helped me get a great deal on a lease, and I'm so happy I drove an hour away to do business there. It was really worth the trip. I can't say I have any complaints! Only good things to say about my experience with them! :)

Lou Logozio

Mar 3, 2013

The staff at Interstate were very helpful and made my purchase fast and easy. They were able to find the exact vehicle I was looking for.

JulioCesar

Mar 2, 2013

We went ti Interstate Toyota for the first time over 4 years ago, they were very helpful, and supportive. We did not have credit history then, and they were the only ones to took the time to find us finance. This time we were ready to replace our honda civic. We are planning to start our farm, and decided to get a pick up. The first that came to mind was Toyota. We decided to go and explore. John Mahecha was there ready to provide us with the information needed for us to make the best decision, based on our needs, and our budget. After that we tried other makes, and other dealers, just to compare. It was an easy decision, due to the professionalism and easy approach that Mr, Mahecha presented. We went back to Interstate, and by that evening we were driving out our new Tacoma. Every one who inteacted with us was great and professional, by all means none was pushy, and as Mr. Mahecha stated " It's a win win when he can help us to get wat we want and need".I highly recommend Interstate Toyota for your car shopping adventure.

ballplayer9

Feb 27, 2013

The transition went as smooth as possible. Zahid was very professional and friendly. Car runs and looks beautiful. Ron Vorhees was very instrumental in getting the transaction done.

Nchevy

Feb 23, 2013

It was a great and overall smooth and efficient experience. I had good discussions about what I was looking for in my next car, my financial situation and timing for getting a new lease. It was easy to discuss this and have the car, my payment and timing of getting my new car all happen as I needed. The pickup of car went smooth and the car was beautiful, full of gas and I got the usual walkthrough of the car features, ect. All paperwork was ready and discussed with me. I was happy that it was straight to the point vs. taking forever to go through the contracts as I have leased four times from Toyota to date. General customer service and friendliness of the staff in the dealership while I was there was beyond my expectations.

Aljen97

Feb 15, 2013

I will definitely recommending this dealer to all of my family and friends. This is the only dealership that I've bought a new car for less time time in the dealership. They are straight forward with their deals, and I don't feel that I was ripped off. They will really help you to get the car that fits on your budget.Plus the manager and the sales person was very helpful and friendly.

Viski

Feb 15, 2013

Keep up doing a great jobYou guys are excellentWe come to see you againI bring more friends and Family i see you again

ngross26

Feb 12, 2013

I would not recommend this dealership for service to anyone for the following reason. I brought my car in today for an oil change, ny state inspection and a recall notice. Made an appointment for 11:30. Arrived on time. Was told on the phone when I made my appointment that it would take no longer than an hour and a half which I thought was very long but I said it was fine. Arrived at 11:30. At 1:30 I looked outside and my car was sitting outside but my service provider had not come to find me since I was waiting and he knew it. At 1:45 I went to find him and he is on his cell phone texting or playing a game. I asked about my car and he looked at his desk and low and behold my paperwork is sitting there. Why did I have to go find him? To top it off the dealer didn't have the parts to fix the recall and I need to return in 2-3 weeks for the work to be done. What is going on at this dealership? This is why I never go to the dealer for basic maintenance. The only reason I went today was because of the recall. I cannot wait until someone contacts me and asks for my experience there. Overall experience = 0 stars. They should be ashamed of themselves to call themselves service providers. They should go to Honda for service training. The service manager should be fired for this lack of service at this dealership.

Michael S.

Feb 3, 2013

all your service people have done an excellent job. i particularly want to thank leo in service and eric , jeff and eileen in the showroom.

mrsjacobs92

Jan 25, 2013

Home of the 4 hour oil change. Champagne taste dealership with a beer wallet budget. Go here only if you want to be ripped off.Thanks for stealing my last pension check!

Dila

Jan 16, 2013

Leased my second car from Interstate Toyota and I recently came in for some service. The staff was very attentive and professional.

NY

Jan 14, 2013

My boyfriend and I recently spent an entire Sunday afternoon looking at cars at Interstate Toyota. We found a Prius we loved and negotiated a fair price with 0% financing. All the paperwork was signed, we were congratulated, we got the keys to the car and drove it home that day. Fast forward 24 hours to where we get a call saying they actually can't give us that deal, and can we come back and sign paperwork that will raise our interest rate to 2.9% and increase our monthly payments by 15%. I expected so much more out of Toyota and am frankly disgusted at their complete ineptitude. I have never heard of a dealership back-tracking on a contract let alone calling a customer back to the dealership in an attempt to charge them more. We gave them back the car and want nothing more to do with Interstate Toyota. I know car dealerships can be shady but this one takes the cake. We'll be taking this up with the larger Toyota corporation...

NyNy456

Jan 14, 2013

My boyfriend and I recently spent an entire Sunday afternoon looking at cars at Interstate Toyota. We found a Prius we loved and negotiated a fair price with 0% financing. All the paperwork was signed, we were congratulated, we got the keys to the car and drove it home that day. Fast forward 24 hours to where we get a call saying they actually can't give us that deal, and can we come back and sign paperwork that will raise our interest rate to 2.9% and increase our monthly payments by 15%. I expected so much more out of Toyota and am frankly disgusted at their complete ineptitude. I have never heard of a dealership back-tracking on a contract let alone calling a customer back to the dealership in an attempt to charge them more. We gave them back the car and want nothing more to do with Interstate Toyota. I know car dealerships can be shady but this one takes the cake. We'll be taking this up with the larger Toyota corporation...

Lydigave

Jan 9, 2013

Great experience at interstate Toyota. The sales staff were helpful and friendly. They showed knowledge about the Toyota product and were ready to answer any question that I had. I would highly recommend this dealership.

Disapointed returning shopper

Nov 17, 2012

This dealership is FULL of liars. They promise me one thing and end up doing the opposite, without letting me know. When I confronted them about it, they were so extremely rude, I couldn't believe it!!!! I am a returning customer and thought they were super nice the first time I shopped (that's why I drove an hr out of my way to buy from them again). I was SHOCKED in the way they treated me regarding my issue. I will NEVER buy a car there EVER again!!!!! I pray anyone who decides to shop here for a car never has any issues with their vehicle, because if you do, GOOD LUCK. Because once the contract is sign, they no longer car!!!!

Truck Guy

Oct 24, 2012

Sales people were very nice. Manager tried to show me a bluebook value for the next model up to show what a good price it was. Not sure if it was intentional or a mistake.

Darryl

Sep 21, 2012

I bought 2 cars from Interstate and also recommended them to a friend. In all three transactions we had a very nice experience. They were both friendly and professional and made the process very simple.

Julio1

Sep 16, 2012

I bought a car from Mr. Santini last month and i was very happy with him and the dealership. Mr. Santini was very nice and not a pushy sales person so me and my wife felt comfertable with Mr. Santini. I feel we got a good deal and am happy with the experience and will reccomend Interstate and Mr Santini to anyone i know. Julio

Happy customer

Aug 7, 2012

My husband and I recently purchased a certified pre-owned 2010 Prius from Santini at Interstate Toyota Scion and were very pleased to have a smooth and easy experience! No funny-business, everything was thoroughly explained not only by Santini but by the finance department. The staff are excellent in general, not at all pushy or deceitful which is so common with auto sales people. We highly recommend Interstate Toyota Scion for your next vehicle purchase.

pressb

Aug 6, 2012

It was a great experience. Was brought into the dealership by Eric Scharf and with his assistance getting me taken care of by a sales person, it was a great experience from start to finish. Appreciate Eric's help in making this deal happen

MynewrideXLE

Aug 3, 2012

To be frank, my intent was to get some prices from Interstate Toyota to bring back to another Toyota dealership to have them beat the price so I can make my final purchase. My plan was foiled when I was greeted by the Interstate staff. Eileen Charles/Sales had my business at "Welcome to InterstateToyota". So genuine.Jeff Susman/Sales Manager, made magic happen (for my wallet) when his fingers went to work on that keyboard. My wallet and I want to thank you for your time.Usually, the salesperson will have to talk to the manager in the back to "discuss pricing" but not here at Interstate. The Mangerial team is situated in the middle of the sales center. Up close and personal with the potential customers. John/Financial Manager: took minutes to have all my paperwork ready for my new purchase.Justin Goetz/Salesman,Electronic wizard (my name for him) went out of his way to program and link my phone to the car. I forgot my Pandora password, he went beyond his call of duty to assist me in making sure my new Camry XLE was enriched with the latest tunes as I drove away onto Route 59.Joe M/Service expert; answered some challenging technical questions on the spotRalph/salesman; greets you with a warm smile when you walk byThe staff at Interstate showed respect, kindness, courtesy with their Professional demeanor. Unlike other Mill like dealerships, Interstate is a TRUE GEM to shop for your next car. They are like a Mom and Pop's place and who doesn't like a good Mom's and Pop's place. Interstate Toyota411 Interstate 59Airmont, New YorkIt's worth the trip to drive away in a quality, well priced car!

mkriesel

Jun 26, 2012

The only reason we came back was because of Steve's follow-up phone calls. Then Jeff was willing to work with us. And Eric was super easy to work with. Great bunch a people.

markf

Jun 19, 2012

This my 5th Camry from this dealership and my 3rd from Alex. A fast and easy process from start to finish. Always felt they were upfront with me. There are dealers closer to where I live, but have never felt the need to change.

PamperedPhil

Jun 10, 2012

We were so impressed with the bright, clean, friendly athmosphere. Were greeted at the door, offered coffee. Met with a very knowledgeable sales person,Santini Gojcaj.Such an outgoing, professional young man He took his time explaining the system, and our car was ready to drive away before the morning was finished. Absolutwly no complaint

car nut

Jun 3, 2012

Following spirited negotiations we arrived at an acceptable figure for my trade and the Prius IV I wanted. The sales manager went to great lengths to secure the vehicle and the car was delivered when promised.

Cristi

Apr 16, 2012

Santini and Leon were great at explaining all my options. Everyone went above and beyond expectations!

New Vehicle Buyer

Apr 7, 2012

This was the first time I purchased a vehicle and the staff were amazing. There customer service was very warming a good to have.

Sonia

Apr 6, 2012

Eccelent service, I came all the way from Stamford, ct. The car was ready for me , all I had to do just fill up some information, sign and pay. The dealer, Jeff took me to the car and guided me and told me all about the car and how to use it, made sure that the clock was the right time, the phone was connected, he is the most profasional, kind and very respectful dealer, I had ever had to deal with. Me and my family will come back and ask for him for service in the future.

suv owner

Mar 19, 2012

service staff is friendly and expedite service quickly. Very accommodating

Lindsay

Mar 2, 2012

Everyone at the dealership were very friendly. They made made me feel welcome and worked very hard to get me what I wanted.

OneCar

Mar 1, 2012

Besides repairing the vehicle, recommended maintenance is a big plus.

nagesh23

Feb 29, 2012

Donot go here to buy, they make you pay more price than the market price and they add hidden prices that you never heard of them. i bought toyota corolla s 2010 in nov 2010 with mrp $18,750 but when it came to my hands i am paid $25,700. so please be aware or the interstate toyota dealers.

Missy

Feb 12, 2012

The service ia client oriented. They ,also, try to meet all the needs of the customer. They make shipping for a car an enjoyable experience.

RVisci

Jan 31, 2012

My visit to Interstate Toyota was one of excitement and great happiness. My experience with Zahid was one of a kind. He was incredibly helpful and very knowledgeable about the Scion tC that I was interested in. Interstate Toyota Scion went out of their way to make sure I left happy with a new car.

tigger

Jan 30, 2012

As a single elderly lady I was very uneasy for the first time buying/leasing a car without my husband. Thanks to the dealership and all personal it was a painless, pleasant experience. From the moment I walked in the Dealership, being greeted by the salesman who spoke my native language to the financial matters it was a very good experience. I already sent my friend there and she too bought a car. The atmosphere buying a car was an experience I will continue to recommend to my friends and neighbors. Thanks Toyota

New Venza Owner

Jan 28, 2012

We found the Sales Team at Interstate Toyota to be very friendly and worked with us fairly. It may look like a small dealership but it is Big on customer Service. 5 stars all they way.

Lino Shkreli

Jan 27, 2012

Hospitality & Service is what I look for and found it with The Interstate Toyota Team.

Robert is happy

Jan 27, 2012

Attentive and on top of the customers needs....with all aspects of the upgrade process!

Cindy

Jan 24, 2012

Love my new Prius V! Dealer worked so quickly, I drove it home that same day. Never did that before.

Betsy

Jan 18, 2012

Everyone was very helpful and enthusiastic. The process was completed with ease from start to finish with a wonderful staff.

No Nickname

Jan 18, 2012

Great service. Fast, easy to deal with, always polite and friendly. They know what they're doing.

Patrick

Jan 13, 2012

We were traveling to PA to visit our children and families and booked a park and ride stay at a Rothschild motel. We greatly appreciated your coming to pick up our car while we were gone and returning it to the motel upon completion of the service work. All service requests were fulfilled.

?????

Jan 12, 2012

Found the entire process painless. Particularly liked the lifetime drive train guarantee.

glenn

Jan 11, 2012

Wait time was minimal, staff extremely helpful and courteous. A good experience!

Jen B

Jan 10, 2012

I found the dealership to be helpful in selecting a new car.

dany7034

Jan 9, 2012

So I went to the dealer to buy a used 2010 toyota corolla and we agreed on a price of $15,000 however apparently that was before taxes which would've been fine if he would've listed all the taxes dealership fees and coverages and told me the final amount and the paper signing process was extremely rushed he told me that he had another customer waiting and that he has to get me out of there as soon as possbile he did not even give me a chance to review all the paperwork so now I'm stuck with 20,000 dollars to pay on the car which is going to take me a many years to pay off they threw on a bunch of coverages which cost a couple of 1000 dollars which I never asked for and they never told me about basically they are a bunch of dishonest thives I would never recommend this dealership to anyone

rhonda

Jan 6, 2012

Test drove a 2012 Highlander with Eileen Charles. She got me the car I wanted and was so great about installing all the extras I kept adding. Everyone was such a joy to work with, especially Eileen and Jeff.

Diane

Jan 4, 2012

Easy as can be. Was taken in right away, driven back to my workplace, picked up after work and all is well.

Stevie

Jan 4, 2012

We were really impressed with the lifetime warranty on the power train, something not offered at many dealerships. We also dealt with a salesman named Rolf who was respectful and nice; he didn't try to give us a hard sell or pressure us into buying a vehicle. We did a lot of research and went to different dealerships. The Interstate salesman said he wanted to win our business and would consider offers from other dealerships. In the end, he beat all other offers. If you go to Intestate, we recommend asking for Rolf.

Bert77

Jan 1, 2012

At the Dealer the sales person and manager were very professional; there was no pressure to complete the transaction. It was very easy to work with them; they were knowledgeable, patient, understanding. It was a pleasure driving a new vehicle out of the lot.

Mauricio

Jan 1, 2012

Intersatet Toyota provided me and my wife with an excellent professional service.

Steve

Jan 1, 2012

courteous , reliable, honest,excellent in every way

000000

Dec 31, 2011

Wonderful experience with Interstate Toyota. The Sales, General, Finance Managers were all great. I secured a deal after GM got involved and discounted further to reach a compromise on a price. No pressures, gimmicks and most important Honesty and Integrity.

susan

Dec 29, 2011

I found the salesperson Zahid to be a very helpfull. He was not pushy which I liked. He took care of everything that needed to be done. We also purchased a Scion a couple of years ago.

Prius

Dec 27, 2011

Service is great. You can come in any day with your coupon and they will take care of you.

Bethmarlo

Dec 26, 2011

Overall very satisfied with the dealership. Jeff, Eileen and Steve were very helpful and quite knowledgable about the car. Pricing seemed very straightforward, no need to really "negotiate". Only negative was on pickup, thought more explanation was needed about how the navigation and bluetooth work.

Arthur

Dec 22, 2011

They made me feel right at home and didn't pressure me into making a decision.

Brian

Dec 22, 2011

Excellent customers service. They were very thorough with their service.

Benny

Dec 16, 2011

Very good experience! Was very satisfied with the service provided to me during the purchasing process..

Happy Toyota Buyer

Dec 15, 2011

As a loyal customer of Toyotas for yrs. I found the experience at this particular dealer to be very pleasurable. I appreciated the Sales person, Lisa Romano for great customer service. Lisa did a great job in showing me exactly what features, style, etc. that I asked for in a new car and I was totally satisfied in the vehicle she showed me, thus me making a purchase that same day. Also appreciated the very warm and friendly way in which the staff at Toyota treated me and would definitely recommend this dealership to others.

Noemip

Dec 15, 2011

Thank you to Mr. Steve Papadakos, my experience in Interstate Toyota was great.

Mickey

Dec 14, 2011

This was a one of a kind experience. I have bought many cars in my life and visited many dealerships however the customer services provided to me was extraordinary. I would recommend this dealership to everyone that wants to buy a car and get excellent service while they are doing it. Mickey

Baby lexus

Dec 13, 2011

Great people great service great communication for the Spanish community 100%

Lance

Dec 5, 2011

From the time we were greeted at the door until we left with a new Highlander we were treated as VIPs at Interstate Toyota. We appreciated the honesty and professionalism of our salesperson, Steve. We were very pleased with our leasing experience.

MikeM

Nov 28, 2011

Lisa Romano was very nice to deal with and Has was extremely helpful. This is our second time buying from Interstate Toyota.

maritza

Nov 16, 2011

I have nothing to say other than taking your toyota to the dealer for service is expensive, as with all dealership service shops. I understand the service shop has to charge for time and materials, but when you're itemized bill specifies changing a $4 dome light bulb will cost $30 to do. That's a bit ludicrous. Of course I didn't pay that after pointing it out. Nonetheless, paying beyond customary costs for service is a bit over the top. Unfortunately, this toyota dealership is no different from any other dealership.

Frank

Nov 14, 2011

I was impressed with the speed in which I was able to come and take home my car. I found salesman Rolf Hansen to have the ability to get the sale accomplished quickly, and appreciate his showing me what I wanted quickly. I found him friendly and low key.

New Camry Owner

Nov 14, 2011

I came to Interstate Toyota to check out the new 2012 Camry, and was so impressed with the car and services provided, that I ended up taking one home the same say. Salesman and staff were extremely polite, helpful and knowledgeable, would recommend this dealership to anyone and everyone looking for a car/truck.

Terry

Nov 11, 2011

I wanted to thank the dealership, Interstate Toyota, in Aitmont, NY for making my purchase a pleasurable experience. From my 1st phone conversation with Iwona, when I came in and meet Jeff and Eileen and Eric, they could not have made it eaiser. I had been to another Toyota dealer in Middletown NY and NOT even one sales person came to assist me. I met another woman there who told me no one was helping her. So thumbs up to Interstate, I am looking forward to working with them in the future. Sincerely, Terry

Rav Lover

Nov 9, 2011

The purchase of my new Rav4 went extremely well and the sales staff was very nice. The repairs my car needed to get it up to 100% however took too long and I had to argue to get what I was promised. In the end I am 100% satisfied. I just feel I shouldn't have had to argue to get what I was promised upon purchase.

toyota fan

Nov 8, 2011

My name is Mr. Patel. I bought car from interstate toyota twice. And I had an awesome experience both times. Staff knows me personally and assist me with very positive attitude.

asalways

Nov 7, 2011

Great service...highly recommend. Very good hours and availability. Service dept. was kind enough to provide courtesy transportation.

moonlight

Nov 4, 2011

The overall experience with this particular dealer was very satisfying. he was very kind and respectful. He was knowledgeable and helpful. I will always recomend him to my friends

nolasrj39

Oct 21, 2011

willingness to work with costumer. Went beyond by providing convience to myself to get the co-signer's signature regardless where they need to get it from. The dealer's service staffer provided me reason why I should bring my business with them.

Bgerena

Oct 16, 2011

So far I've had good experiences with this dealership regardless of the negative reviews! Every time my vehicle has been brought to the dealership everyone Is very professional, courteous, and friendly.

sasamedakovic

Sep 30, 2011

Everyone I dealt with was friendly and professional, especially my sales consultant - Lisa Romano, Sales Manager - Hastrit Celaj and the owner/GM - Jim McMachan. There was never even a hint of "high pressure sales". We arrived at a price that was fair to everyone. Financing was a breeze, thanks to Hastrit. Registration and transfer of plates were also take care of by the dealership, eliminating the need to go to DMV.

mikesean

Jun 13, 2011

There was ease of doing business w/Toyota in Monsey. The staff was accomodating. I would recommend this Toyota dealership. Compared to Ford & Honda I had a feeling of welcome at Toyota.

garyrap

Jun 9, 2011

Eileen and Jeff made my buying experience among the very best I have had in getting a vehicle. I will give Interstate all my business and referrals.

Katrina123

May 22, 2011

Everyone during my visit was very friendly and eager to help. John Provenzano was very polite, knowledgable and his willingness to assist me with my needs was greatly appreciated. My experience at Interstate Toyota on Saturday May 21st, 2011 was an overall excellent one. Thank you!

mmagdalena81

May 20, 2011

Service was excellent,entire experience was excellent. sales person was friendly and helpful.i didnt feel pressured, i would definately recommend Interstate toyota to my friends/family. the dealership/ showroom is also nice and clean. music was nice and peaceful.

SRaubeson

May 16, 2011

The service was friendly, courteous and thorough. Ricky even reminded me that I needed the car inspected this month, which I had forgotten, so I was able to do that as well. Even though the wait was prolonged due to another extended service, Ricky apologized and was kind enough to drive my car right to the door.

gemini3672

May 15, 2011

i was very pleased with treatment i received in sale of the venza. very pofessional .sales very knowagble. john keler made us feel very comfortable buying this car.jeff was very helpful with the sale.car was preped fine and eileen explained everything.

rivera_lc

May 15, 2011

What I enjoy about bring my car to guy is the curtesy I receive from dedicated workers like Rickie Boulette. Thanks you for you curtious and prompt attention.I particularly enjoy your waiting area as I'm able to sit and make calls to client.Louis C. Rivera

Loisrae

May 10, 2011

Rickey does a great job. He checked for the part and a had it ordered. Made the appt. For service and arranged for a shuttle. He has a great customer service attitude and made sure I felt valued as a customer.Next time I need service on my car, I would use the dealership and ask for Ricky.

gmalky

May 3, 2011

While the sales staff was very friendly and the experience was a good one while I was in your shop.; As soon as I walked out and asked around other people that leased the exact same vehicle I was shocked to find out that I'm going to be overpaying with over $120 monthly, which comes out to a whooping $4320 over the course of this lease! I'm very angry and disappointed.

lola0814

May 2, 2011

Everyone at the dealership was extremely accomodating and friendly. All of our questions and concerns were addressed. The sales people stayed late on the night we were test driving the vehicle in order to be sure we did not feel rushed. We would recommend this dealership to friends and family

Pjjamag

Apr 26, 2011

John did everything & anything to make me happy. He did not give up & got me everything I wanted!! Great guy!! Will send all friends & family members to him!! Just want to thank him for all his hard work!! Eric in the back office explained everything to a T!! Thanks again to all the staff!!

DBirds4

Apr 16, 2011

I love having my car serviced at this dealership. I have purchased 3 cars from them and I am extremely satisfied with my experience each and every time I go there. Love the waiting area.Everyone isw so helpful and friendly. Can't wait for my next service appointment.

earoebig

Apr 13, 2011

Bob and the others who helped me were friendly and made me feel comfortable while i waited and made sure the job was done in a timely manner.they were all curteous and informed me about my options in an intellegent way and treated me with the respect of also being intellegent.

JessCan

Apr 13, 2011

I made a 6 pm appointment and upon arrival the employee, Ricky Boulette informed me it would be an hour wait to complete service on my car. Mr. Boulette reccomended I get my tires rotated for $24.00 and I agreed. While I was in the waiting area, Mr. Boulette approached me again and reccomended I get other services like air filter. I do not know much about cars so I responded I will return with my father and Mr. Boluette did not offer me anymore services. I believe it was a sales tactic to get me to purchase other services not necessarily required for my car. My car was NOT ready within an hour as Mr. Boulette promised. Even with an appointment, I waited over an hour to get my car serviced and I only completed an oil change and got my tires rotated.

MatiDavis

Apr 12, 2011

The service of the sales person was superb!!! Very helpful and extremely friendly.It usually takes me a few weeks to make a decision on getting a car but this time it was real quick, I went to see the car one day, 2 days later I drove itThis is my second car from this dealership.

det7505

Apr 2, 2011

I would Luke to recognize Alex for his hard work and dedication to your dealership. His knowledge and experience made the sale seamless and enjoyable. This was my third purchase from your dealership and I enjoy your friendliness as well as professionalism.

maryellen55

Apr 2, 2011

When I first arrive I meet the lovely Fay with her warm friendly smile, she takes a few important details and then led me to Sherri Bates, another friendly and very knowledgable person, who explained what to expect from my visit. Sherri had to order a switch for my car seat for the lumbar support. Also after the mechanic checked my vehicle he noticed a crack in the steering crank or something. Sherri explained all this to me and we made an appoint for the next day. Upon my arrival the next afternoon, Sherri took my car directly to the waiting mechanic. Then I had a great ride home with Philip, he too is a pleasure. Later that day Sherri called to advise my car was ready and my husband drove me over. My car was ready and waiting. My only problem is that my lumbar doesn't feel like it's completely back and that the switch doesn't seem to work all the time. I explained this to Sherri and she advised I may need a new motor. I really don't want to pay for another item for this seat, I just want the lumbar support all the way back, I don't even use it. But right now the way it is, I get a lower back pain, never had this before in the 6 years I've owned the vehicle. It's only since the lumbar support went haywire. So,my overall experience was terrific, I just want the lumbar to stop hurting my back.

walt47

Apr 2, 2011

John came up to me as soon as I arrived. Asked what I was looking for and took me to what waas available, and when I made my choice started the paperwork. Eric then worked to get me the best financing available. I worked out good! I would definitely reccomend you to others.

tthomson

Mar 25, 2011

The thing I appreciated most about your dealership was how easy you made it by taking care of obtaining my new insurance card and registration (all at 5:00 on a Saturday afternoon!) Antonetta was extremely friendly and helpful as was the man I dealt with for financing (Eric?). It was a pleasure to buy my car at Interstate Toyota and you've made a life long customer out of me.

biker90

Mar 24, 2011

I bought a car in December 2010 and and it needed rear suspension work. when I went to service they actually attempted to charge me $ 240.00 dollars just for looking at the problem ( this a week after i got the car) When I refused they became very rude and obnoxious. and to this day march 24 2011 this has not been resolved.

sneekr1958

Mar 24, 2011

I don't remember the names of the women that helped us when we got there, but they were very friendly and helpful (and when we needed to pay at the end, they were very friendly and courteous.) The amount we had to pay was a little steep, but hey, what isn't these days. Overall it was a good experience.

agecaj78

Mar 7, 2011

I was very impressed with the friendliness and professionalism with the salespeople in Interstate Toyota. They showed me around the enitre dealsherip, I saw the service center and the waiting area which was very nice/modern. I liked the TV and little computer stations they had so I could surf the internet while I waited there. If you are looking for a car, I suggest you go to Interstate Toyota in Monsey and see Tony Salluhi. I went there and leased a new 2011 Camry XLE and I was extremely happy, . . . not just with the car, but the ease of how Tony handled the whole transaction with me. All my questions were addressed, he made me feel as if I was at my own home, he even brought me a cappuccino while I waited for my car to be prepped, I never had this type of treatment anywhere else!! I didn't know Interstate Toyota gave all their guests the red carpet treatment, Bottom line, they got my hook, line and sinker, I'm a fan and I don't see my self using another toyota dealership except Interstate Toyota in Monsey!!!

jchiz

Feb 15, 2011

Unbelievably bad experience. I went to the dealership with the Consumer Reports 'build a car' report. The report had a price that Interstate would charge for a Sienna, with the roof rail cross bars as an option. I agreed to buy for that price. When I brought the car home, I realized that the crossbars were not there. The salesman, John, was understanding and did work to resolve the problem, but upper management was certainly far from understanding and cooperative. Would certainly not go back here for Service, and have no confidence that their supposed 'lifetime power train warrantee' would not somehow be voided. Additionally, make sure you ask about all costs associated with the purchase of a vehicle. After looking over the paperwork, we found a $379 administrative charge. Considering we paid cash, it's hard to imagine what this is for, other than additional profit. It indicates that this is negotiable, however, it is totally glossed over while signing papers as you are picking up the car, so unless you 'catch' it, and then threaten to walk away from the deal, you are stuck with this hidden cost.

campbell111

Dec 21, 2010

This Guy or should i say weasel makes you purchase items without disclosing what it is. Also when confronted and asked to remove item not wanted he says" It's to late, sorry" u signed!!!! Bad business , bad everthing. Do not go here! Go to rockland Toyota!or call prestige 201-825-2700

oakley13

Jan 23, 2007

Also known as "Paul Miller Toyota", this dealership engages in deceptive pricing practices. WATCH OUT for ads that appear to be a good deal. When I began to negotiate with them on a used car, I was told the ad was incorrect and the asking price was actually $1,000 more than they had advertised on Autotrader and Cars.com, and $1,500 more than on eBay. The dealership offered to sell me the car at the "mistakenly advertised" online price, then engaged in pressure tactics by stating I had to put money down right away before "another interested buyer" took the car for the higher price. No thanks. I didn't care for the salesperson's tactic of "going to the manager" for each and every question having to do with price, either. If you're looking for a used car, pass this one by.....definitely not worth the trouble.