Irwin Automotive Group reviews

Norm

Nov 7, 2016

Not knowing exactly what I wanted, I first went through the online department to narrow down my car search. I would highly recommend do this in advance it saves time on the lot knowing which cars specifically you want to look at and test drive.On Arriving at Irwin I dealt with Howard Cullen who guided me throw the process. Howard was very patient, and at no time did I ever feel I was being pressured or talked into anything. I would recommend going to Irwin Automotive and asking for Howard if you are looking for a new car.

j.jill

Nov 4, 2016

I recently had recalls corrected, repairs, & routine maintenance. The service staff were helpful & polite. The facility is clean & comfortable.

Brenda Forsberg

Nov 3, 2016

My service on my rave 4 was great, everyone that works there is great, thank you for everything.

Jeff

Nov 2, 2016

Excellent service every time I have been there. Txs Corey!

Joyce J.

Nov 2, 2016

Spent many hours with Glenn Buehl on a Saturday learning all the aspects of the Toyota Highlander. He was very knowledgeable and patient in educating my husband and I on the workings of the Highlander. We are very happy with the process and purchase of our 2016 Highlander and look forward to future dealings with Irwin Toyota.

Bill. Elko

Nov 1, 2016

Great people to work with I would recommend them to people I know and feel very good about how they would be treated. And I will be back again !!!!! Thanks again. Bill. Elko

Jonathan M.

Oct 31, 2016

Bought a used car from this dealership and had a very positive experience. I met with Adham, he was very helpful and easy to work with. He did a great job making sure I was getting the best deal I could.

Kelcy

Oct 31, 2016

I worked with salesman Craig Lachapelle and he was very knowledgeable, helpful and went above and beyond to stay late to ensure I could leave with my car that day. I am very satisfied with the service I received and with my purchase.

Scott Morrison

Oct 30, 2016

We left with the car we came for with a better deal than we expected. Overall a great experience.

ScottandChristine

Oct 30, 2016

Stacey Clark got us the vehicle we wanted at a better price than we were expecting. My wife loves her new Prius and I am positive we will be back for more business in the future.

HeidiJS

Oct 18, 2016

Every time I have make an appointment to have my oil changed and tires rotated, they get me in like I am their only customer. I have ALWAYS receive exemplary service when I visit Irwin Hyundai. I will continue to do business knowing I receive the best service around.Thank you to your staff. Kaylynn Brown knows her stuff and she treats me like a QUEEN. I enjoy visiting the dealership to see the friendly staff. Will continue to keep buying from Irwin Hyundai. This is my third Hyundai and I love it. The mechanic's are really good to because they leave my seats clean even though they are covered in oil. I really do appreciate that because they take pride in there work.Thank you again for superb service!

Sabina S.

Oct 18, 2016

I purchased a new RAV4 hybrid from Irwins. I was looking at this particular vehicle for months. I was unable to come to an agreement as to price with my local Toyota dealer in Rutland VT so I started searching online for different Toyota dealers. I was first contacted by Kristina from internet sales. She gave me a price $4,000 less than any of my local dealers. So, I drove out to Laconia NH and met with Craig. Craig looked at my car for about 5 minutes and told me he would honor the price I was given by Kristina. I felt like I couldn't in good faith negotiate the price at this point because I was already saving $4,000. So, I shook Craig's hand and a few days later he had a driver deliver the car to my place of employment (3 hours away from Irwin's). When the driver delivered the RAV4 to me he took my subaru that I was trading in back with him to Laconia.This couldn't have been an easier buying experience. Craig, Kristina and the manager at Irwins were wonderful. I will definitely buy my next vehicle from Irwin's and I've already told all my friends to check them out. I did purchase this vehicle in cash so I can't speak to the buying experience if you will be financing a vehicle.

Jim and Sharon

Oct 17, 2016

Thank you Craig, for helping us get the exact Prius we wanted. You were friendly and efficient and made the purchase painless. We'll be back, in another 10 years!

Marcia H

Oct 16, 2016

Just purchased a Ford Explorer at Irwin's through Dillon Jussaume who did a terrific job of getting just the car we wanted and helping us so pleasantly through the process. Chris Branch, the floor manager, was great with all the paperwork.

jesssay

Oct 15, 2016

As a 20 year old girl, i had a lot of apprehension about buying my first car from a dealership! Car salesmen can have a reputation for being pushy and sneaky and Irwin was none of these. I was treated very professionally and my salesman, Craig Lachapelle, was super nice and made the entire experience so easy. There was no pressure at all. On top of that, they cut my pre-approved finance rate in HALF! Dennis Marhefka was also incredibly helpful, getting me a rate and payment manageable enough that I could afford a great warranty too; again, no pressure at all.After I had bought the car and gone home, I began hearing a noise in the rear driverside wheel area. I had a terrible fear that I had been ripped off and sold a junker; but when I contacted Craig and the service center, they scheduled me right away and the fix was covered by my warranty. I am amazed at how well this whole process went. I had been car shopping for months, waiting for the right one, and now I am so grateful that I waited! The only thing better than my experience at the dealership is the pretty new 2010 Toyota Camry that I get to call mine! I don't see myself getting another car for a few years, at least, but when I do.. this will be the first place i look!

Bill Heydt

Oct 14, 2016

Bob Travers and Steve Bellows were very helpful in every way and we are so pleased with our new car!

Kelly Devine

Oct 14, 2016

What an enjoyable experience buying a car at Irwin Hyundai! Scott Cote took such good care of us. He was so nice and really listened to what was important to us and met our needs. We looked at many cars at four other dealerships, and I knew the minute I walked in that I could trust Irwin Hyundai. Thanks Scott for a great day!

Cynthia Martin

Oct 13, 2016

My first service went so smoothly it was actually relaxing. From walking in the door and having Jim O'Keef greet me to having a 30 minutes to actually read current magazines and have a cup of fresh coffee.No hassles, service was explained clearly ( it was just a 5000 mile checkup). It's going to be a pleasure doing business with Irwin Toyota!!

Steven Thompson

Oct 13, 2016

My truck buying experience at Irwin Toyota was the smoothest vehicle purchase experience I have ever had. At no point did I get the feeling Craig Lachapelle (salesman) or Dennis Marhefka (Finance Manager) were trying to pull a fast one on me. Go check them out for yourself, you will not regret it!!

Brittany P

Oct 12, 2016

I had a really great car buying experience at Irwins. I have never purchased a car through a dealer but based on the positive reviews (and they had the car I was looking for in my price range) I took the 2 hour trip from my home to check out the car. I'm really glad I made the trip! I worked with Glenn Buehl who made the car buying process so easy. He took time to explain all of the features of my new car to me, was able to answer all of my questions, and encouraged me to reach out if I had any questions in the future. The Finance department was also really great to work with, explained my options in detail and again, encouraged me to reach out if I had any questions in the future. I will defiantly keep Irwins in mind when shopping for my next car (hopefully that won't be for a while though). Thanks again!

Josette Fuller

Oct 12, 2016

I would highly recommend purchasing a car from Irwins. They were fantastic in particular Chris Kelley. He was great and made the entire process wonderful. I love my 2008 Toyota Tacoma.

Mary Jane Wood

Oct 10, 2016

Bill Salta is always friendly, personable, patient, and thorough. I have used this business for our two Prius cars for years, and have always been thoroughly delighted with the entire experience. Highly recommended!!

Jahn Ayotte

Oct 4, 2016

I bought a tacoma today and my girlfriend purchased a rav 4 last year. We will be buying from this dealership again. 5 stars all around

Mark

Oct 4, 2016

Sales team led by Craig Lachapelle was excellent!No pressure, no hassle.

William phinney

Oct 3, 2016

I will always go back to irwins they are by far the best around. I had service done today to my ford pickup and it was fantastic !!! Thanks Jim OKeefe for a great job !!

Tom Murphy

Oct 2, 2016

Bob Abbott's team did a great job in servicing my 2006 Salara. 142,000 miles and running great. The car was taken on time, staff very friendly, work done quickly. Very happy with the dealership and the service department.Tom Murphy

Matt

Sep 30, 2016

I've bought a few cars from Dana Lingelbach, and it's always been a fantastic experience. Friendly, helpful, and completely transparent. Great prices as well. Highly recommended.

CCarter

Sep 29, 2016

My husband and I went to Irwin Automotive Group to start researching their large certified used car inventory. Bob Travers immediately pulled up cars we were interested in, reviewed all of their qualities, and had us test driving our top choice. Upon our selection, he began walking us through the process and assisted us every step of the way. We were so thrilled to be able to drive our car off of their lot in just a short amount of time- that same morning!!!! WOW!! Bob treated us like family, and we are looking forward to many years of quality service and support. Very professional atmosphere everywhere- in sales, financing , and service. If you need a new or used vehicle, this is where you should go first!

Les Mills

Sep 29, 2016

Needed recall work on passenger airbag on our Prius C. Staff is friendly. No complaints! Great place to do business.

Kevin D

Sep 27, 2016

Thank you Geoff for making that a super easy process for the 2012 Impreza and playing along with keeping it a secret from my son. When it comes time to buy again I will call you for sure.

RJC

Sep 27, 2016

Bought our Escape in 2014. The experience was great. Just had it in for service with Nick Courchaine this am. He handled everything smoothly, professionally and courteously. Great work, Nick. Thanks.

Jason

Sep 25, 2016

Bought a 2017 Ford Explorer sport from Chris Kelley at Irwin Motors. Great experience. No hassle. Treated like family. I will be going back there in the future.

Karen

Sep 24, 2016

This is our 3rd car we have bought from Irwins and our experience is always great.They treat you well and Glenn Buehl is a very good at having everything prepared and ready to go.Very happy with Glenn and irwins

BeckyB

Sep 23, 2016

My husband and I bought a new Ford Escape from Bob Travers at Irwin Motor Co - he was so great. I definitely recommend going here for your next vehicle purchase! They will work with you to get you exactly what you need.

MW

Sep 21, 2016

Great buying experience. My salesman--Geoff Cunningham is great. The whole buying experience was smooth and went without a hitch. Seek him out if you are looking to buy a car.

Mom of 6

Sep 19, 2016

Bob Abbott was very helpful to me when getting service. Will definitely be going back.

RCJ

Sep 18, 2016

I recently purchased a truck from Gene Meier at Irwin Toyota. Gene was extremely knowledgeable about the different options and packages available, as well he was a true professional throughout the entire process. I would not hesitate to recommend Gene at Irwin of you are in the market for a new vehicle.

Priscilla and Sam Smith

Sep 16, 2016

Very pleased with the service we received. The Toyota runs great!

tomjoseph

Sep 16, 2016

Jim did an outstanding job in handling my service. He went the extra mile in trying to get my radio updated.Jim is the consumate professional and Irwin is fortunate to employ him.Tom Joseph one happy customer

Vicki

Sep 15, 2016

Thank you Steve Pouliot for helping me find the perfect new SUV! After driving a Ford Escape for 10 years it was time to find a new one. I was extremely nervous about taking the plunge to get a new vehicle, but Steve let me test drive a couple of vehicles and helped me choose the best one for me. I walked in on Monday morning and within a couple of hours had chosen my new Escape, financed it and was on my way. Steve took the time to point out all the new features my old Escape did not have. He even called my insurance company to let them know I had changed vehicles. Everyone I dealt with courteous and helpful.

Genevieve

Sep 14, 2016

After 10 good years, it was time to replace my car. I knew the car I wanted and found a few similar vehicles at a couple dealers, some much closer to me. I drove up to Irwin to test drive the car and met Chris Kelley. He was really easy to deal with and definitely no pressure. He was very helpful, and worked with me on pricing. I waited until the next day to make my decision, but after meeting Chris and based on the research I had done, I knew the pricing at Irwin really was competitive, I decided that was where I was buying. Chris was very communicative throughout the process and took the time to respond to all my questions. Great car buying experience! Thanks so much Chris!!

Jauna

Sep 14, 2016

I have had issues with the dealership I purchased my 2013 ford focus. With them telling me my car was fine. I went to irwins in laconia for a second opinion, whom in return disovered that my suspicions were correct. Luckily they ordered the parts and fixed my car. Thanks to them I will feel safe driving my kids in my car again!

Mark C.

Sep 12, 2016

Service was quick and thorough. I had hot chocolate and read my book while I waited. Jim O'Keefe is top of the line! Attentive and courteous!

Mike Crowell

Sep 12, 2016

Mr James O'KeefeTook matter in his own hands and took care of my business with car wash in hanf

Carl C

Sep 9, 2016

My Salesperson Bob Travers was friendly and excellent to deal with. He went out of his way to serve us. Highly recommended.thanks

Mike

Sep 9, 2016

I arrived early for the appointment and was greeted by the service representative Nick Courchaine. Approximately 30 to 45 minutes later I was on my way home. My experience was positive. Nick was very professional and knowledgeable. He is an asset to Irwin Motors.I have been a customer at Irwin Motors for years and have always been very pleased with the service of my vehicles and the way I have been treated. One other person I would like to commend is Bob Travers. He cares about the customer and does everything he can do to make the purchase or leasing process a positive experirnce.

Plymouth Family

Sep 9, 2016

We were shopping online for a used Hyundai for my daughter, and found several good deals at Irwin. Drove down that morning and purchased the first car we looked at. Very competitive price on a very low mileage Elantra. The sales rep said there was absolutely no room to dicker on price, but he did so none-the-less. I've bought vehicles from Erwin in the past and I continue to be very pleased with the experience.

RLP

Sep 2, 2016

Appreciated a heads up that it was time for my State inspection. Saved me a return trip. Also appreciated that my 15,000 mile service was done in less than 45 minutes. You make keeping my car well serviced easy. Yeah Irwin.

Celine R

Aug 30, 2016

I bought a used car last week at Irwin Toyota in Laconia, NH. Craig LaChapelle was the Product Specialist who took care of the deal with Professionalism. I really want to thank him for his patience together with his dedication. The price of the car was very fair!!! Thank you all!!!

JC

Aug 30, 2016

My service was completed in less time than expected and I paid less than expected. I also did not make an appointment. Thanks for the great service!

Not Providing Name

Aug 29, 2016

Scott Haywood and the team at Irwin did a great job helping me purchase a car. We had been looking for a Rav4 and found one online at Irwin's that fit our requirements. It is well worth going to Laconia. Great price plus a simple, set dealer fee and I knew what I was paying and because of online research knew I was getting a good deal. Scott helped me get through the process quickly with no surprises.

Sandra

Aug 27, 2016

I brought my Toyota Scion in for oil change and tire rotation. The service was fast, everyone was curteous and polite. I was impressed with the level of care and efficiency

Oquossoc Lady

Aug 26, 2016

Steve Pouliot made car buying fun. He was responsive, efficient both on email and in person. We are happy with our vehicle, driving 170 miles to get home over some pretty tough roads. It was an excellent ride.

charlie

Aug 23, 2016

our salesman, Howard Cullen was extremely helpful. one of the easiest car buying experiences I have ever had. I would recommend this dealer highley

Norm Normandin

Aug 23, 2016

Last week I worked with Scott Cote to trade in my vehicle. The entire experience was hassle and worry free. Scott explained to me what kind of vehicle I could get into and be within my budget along with lower payments that I had with my previous vehicle. And Scott made that happen for me. Thank you Scott Cote and the Irwin Team, Norm Normandin

RM Gusmini

Aug 17, 2016

I interacted with Craig LaChapelle, Product Specialist in the process of purchasing an automobile. Craig was informed and helpful. Overall the buying experience was stress free. I am confident that future service requirements for my vehicle will be handled in a professional and competent manner.

JudyR

Aug 16, 2016

I have been an Irwin's customer since 2003 when I bought my first Toyota. This spring, only two years into a new loan, my Ford Focus was totaled on a patch of black ice. I was left with no car and no down payment, not a good situation. In addition my credit took a nosedive this year due to a variety of family financial problems. Finally in August I managed to come up with a nice down payment and hesitantly approached Irwin's. I was embarrassed by my miserable credit and nervous that I would be unable to get a car loan. I have to say that despite all that this was the best car buying experience I have had and that's really saying a lot because I have never had a bad experience at Irwin's. I walked through the showroom door and immediately received a warm welcome from Chip Wilkin (first day on the job!), who is first and foremost an extraordinary customer service specialist, and just happens to be a great car salesman. Chip is extremely knowledgeable, respectful, friendly, and very helpful. He certainly de-stressed me and made the entire process very smooth. I was in the showroom on Thursday and driving my beautiful Tucson home on Friday. We are lucky to have a dealership like Irwin's right here in Laconia, and Irwin's is lucky to have Chip on their team. I won't do business anywhere else.

gruntd

Aug 15, 2016

great job on repairing my fusion. I didn't buy at irwins but have bought many cars in the past. service is always exceptional!!!!

Kim L

Aug 15, 2016

Just purchased my new Sienna from Irwin. Great experience. They were able to provide me with the exact car I wanted at a great price. Glenn Buehl was great to deal with.

Tired of Games

Aug 13, 2016

Poor customer service and zero customer loyalty. They want your loyalty but do not consider the customer may expect the same. Made the trip to Manchester and made the deal same day. No hassle or issues. Can no longer recommend Irwins as a quality customer service driven dealership.

Toyota owner

Aug 12, 2016

Had service performed. The person at the service counter was friendly and courteous. I was informed on how long it would take . It was completed earlier than stated. Care was taken to keep my vehicle my vehicle clean.

Caren

Aug 11, 2016

I purched a used vehicle at Irwins and the salesperson Buddy was amazing with his honesty and knowledge. He put me into the exact vehicle to meet my needs and how much I wanted to spend. Had alot of issues with the vehicle before I was able to take the vehicle and alot of phone tag with other employess that were responsible for the repairs and the service person that I spoke to was the rudest person I have come across in 63 years (unable to name him due to he wouldn't devulge his name) but as far as sales Buddy was awesome. The wait was worth it because the vehicle was in excellent condition.

Mike Dazet

Aug 10, 2016

Bought a new truck at Irwin Toyota. They where great and meet the price I wanted, the salesman Scott Hayward was great and very low pressure . Would recommend them.

Matt S.

Aug 6, 2016

Hi my name is Matt S. and I recently just bought a new used 2009 Chevy hhr ls from Irwin auto group! First of all the facility itself was beautiful well kept and everyone was very friendly and willing to help me with any questions etc. .... The saleswoman I worked with was Stacy Clark, she was GREAT!! Very knowledgeable and friendly and NOT just trying to get into my wallet! She made the entire experience very comfortable and went above and beyond what I expected! I couldn't be more happier with the whole experience and my choice to work with her/them for my new used car! I would definitely recommend Irwin auto group to anyone looking for a friendly knowledgeable dealer who don't want to be bullied into buying a car...and I would suggest working with Stacy Clark because she was really GREAT!!

happycamper

Aug 5, 2016

Great, great, great experience at Irwin's Hyundai yesterday! Have owned an SUV for 20+ years and had been looking for couple of months to transition to a car. Wanted comfort and luxury and found both in the 2017 Sonata 2.0T Limited. Once we decided on this particular vehicle, we shopped several Hyundai dealers in VT, NH and MA and Irwin Hyundai offered the best price and trade in value for my Tahoe. I live in VT but traveled to Laconia, NH to purchase my new Sonata. Couldn't be happier with my car and the service from Steve, Scott and crew at Irwin Hyundai was superior to any of the other Hyundai dealers we visited. Will definately recommend to my friends. Thank you again for making this a pleasant transaction!

Raj parmar

Aug 4, 2016

This was my first time but found the staff very professional and pleasing Thank you for a great experience.

sharon and Nick Hapshe

Aug 4, 2016

Sharon and Nick from Alexandria were very happy with the Sales specialist Buddy Sickinger from Irwin Motors he made the trade of our truck and new Toyota Sienna so fair. We were very happy with the way he treated us. Bud was honest and personable. We would buy from him again and we will send our family and friends to Bud.. Aug 3 2017. Irwin Motors is the place for us Next trade in we will see Bud.

Stephanie Trombley

Aug 3, 2016

The service was good, however, i think that the technician or technicians should keep in mind the following: if you need to adjust the seat, please put it back the way you found it, also, if you need to perform a system check , please return to the original setting, i happen to keep it set on the mpg screen.

Christine Housel

Aug 2, 2016

Our experience was a terrific one. Michelle Whitney was our sales person and she was very helpful and knowledgable about the car, she took her time with us and didn't rush us. She worked hard for us to get us the best deal. I would highly recommend her. When we picked the car up, she went through everything with us and even set up my phone for me.

Nicole Poland

Aug 2, 2016

Scott Forrest was very helpful as I went through the process of trading in my old Hyundai and upgrading to a 2016. He listened to what I was looking for and didn't try to push me into anything that I was not looking for. He took the hassle out of a process that can typically become very frustrating.

Sharon and Nick Hapshe

Aug 2, 2016

Our Financial person Dennis, from Irwin motors Laconia NH was very knowledgeable about the extended warranty on the new Toyota Sienna. He helped get us a good rate of interest and the paper work was done fast and we were out and on our way with our New Sienna. I would recommend Irwin Motors of Laconia to my family and friends great service. Thank You Sharon and Nick Hapshe

Bob B

Aug 1, 2016

I purchased a 2007 Hyundai from Scott Cote. Scott was polite and very accommodating. He made the whole process so relaxing ,without pressure as I prefer. I've purchased many vehicles from Irwins and have never had a bad experience.

Carlo Young

Jul 28, 2016

Great Experience with Irwin Auto Group. Having just moved from Maui to Vermont, we were looking for a 4x4 for the upcoming winter. Got in touch with Stacey Clark at the Auto Group, about a used 05 Toyota Four Runner. Right from the start she was so helpful. She went over the car to check everything possible for me before I made the over 2 hour drive to see the Car. It was exactly as she said. She also pointed out a small rust spot above the rear window, which the body shop repaired immediately for me. Put a deposit down, and returned the following wk. Stacey came in on her day off to make sure all went smooth with our financing, which was also a great experience. The 4 runner was detailed and filled with a tank of gas, how great is that!!! I also have to give a shout out to all the others who helped with the sale, from the young salesman who took me for the test drive, body shop, all the way to financing, great experience. I would highly recommend the Irwin Auto Group

Larry Berwick

Jul 27, 2016

We have purchased all our vehicles from Mike he is a exceptional sales man and has done a great job getting us what we need.I would recommend him to all our friends and relatives.

Robert Matera

Jul 27, 2016

Thank you Nick and staff, as always for taking good care of our car. Nick is courteous and efficient a pleasure to do business with.

Za Za

Jul 26, 2016

It was great working with Craig LaChapelle in selecting my new car. There was not any pressure to pick any certain one and I tried several, sometimes twice. I ended up with a 2016 Corolla and I'm sure it will last as long as the 2001 Corolla that I traded.

Don

Jul 19, 2016

Craig Lachapelle took care of us and did such a great and professional job that not only did I buy a new car but Leased a new car for my wife! Thank you to everyone at Irwin's and especially Craig!

John P.

Jul 15, 2016

Bill Salta and his Quick Lane crew provide exceptional service and preventive maintenance on our family cars. Always polite comprehensive and timely. Truley, Bill Salta is like having a friend in the business

Andy

Jul 14, 2016

Purchased a used Rav4 (2013) from Glen Buehl at Irwin Automotive. Glen was straightforward, courteous. and helpful, never pushy. He answered all our questions and made the buying experience easy and enjoyable.

Stewart Dickson

Jul 14, 2016

Product specialist Glenn Beuhl worked very hard processing a multitude of paperwork involved in turning my 2008 F150 for a new 2016 F150 Platinum . Glenn sat with me to go over all of the computerized gizmos and instructions to safely operate this top-of-the line Ford truck which I am extremely happy with <3 . Have done business with Irwin Motors for many years and find all of the staff to be courteous and professional.

Chantal

Jul 12, 2016

I just leased a toyota rav 4 and worked with Glenn and Josh at Irwin Automotive Group. Glenn was very thorough in explaining all of the features of the car and helped me set up the blue tooth system to my phone. He also stayed after hours to help me with paperwork and setting up my insurance. Josh in finances helped me as a family friend would. He was honest, knowledgeable and funny. I felt like I was being well taken care of at this dealership, which is something that has never happened for me. They made the entire experience fun and easy as well as financially possible. The building was clean and comfortable with a waiting area and refreshments. Glenn gave me a tour of the whole location so that I would know where to go for service, repairs, maintenance, etc. They are good people helping you to find a car that will work for you without pressure.

Liza Regan

Jul 11, 2016

My husband and I were shopping for a vehicle for our large family and at Irwin, we were met with a group of professional, friendly people, namely Scott Hayward. He was very patient and took time to see that our questions were answered and we were happy with our selection. We definitely recommend this group and will use them again for our future needs. We love our Toyota Sienna. Thank you Scott!

Onefineham

Jul 9, 2016

Had a great buying experience at Irwin. Compared their offering with about a dozen similar vehicles in the area, and theirs was the best available for the same price. They offered fair trade value (unlike the other guys), and they had enough entertainment to keep my daughter busy while we finished the sale. Very nice people there, and we got a terrific SUV. Thanks Irwin!

Meg and Parker

Jul 5, 2016

We've been on the market for quite some time in search of our first car loan. We chose Irwin Motors because we have family that went there and recommended us to go there. We found interest in a 2013 Ford Escape SE that is Ford Certified. Our product Specialist Bud Sickinger did such great work finding us a loan that fit our needs, very friendly and considerate. We were thrilled to get the call saying we got approved, and when we went back to sort out the financing, the finance manager Josh Glazier found us an even lower rate with a different bank! We got amazing service, and will certainly recommend Irwin Motors to all our friends and family who are searching for a new car, and we will gladly continue to do business with them. We couldn't be happier with Irwin Motors and our new Ford!

silentearth

Jul 5, 2016

We've been on the market for quite some time in search of our first car loan. We chose Irwin Motors because we have family that went there and recommended us to go there. We found interest in a 2013 Ford Escape SE that is Ford Certified. Our product Specialist Bud Sickinger did such great work finding us a loan that fit our needs, very friendly and considerate. We were thrilled to get the call saying we got approved, and when we went back to sort out the financing, the finance manager Josh Glazier found us an even lower rate with a different bank! We got amazing service, and will certainly recommend Irwin Motors to all our friends and family who are searching for a new car, and we will gladly continue to do business with them. We couldn't be happier with Irwin Motors and our new Ford!

StephenD

Jul 5, 2016

I recently have my 2015 Toyota Camry SE in for a Front End alignment. The need for the alignment was pointed out to me when they did a routine service about 2 weeks prior. Shortly after getting the alignment done, I had to travel the interstate for approximately 45 miles at speeds ranging from 65 to 70 mph. I immediately notice that my Camry was riding a lot better than the previous two interstate trips. They took my care in when scheduled and had it back to me on time. I waited at the dealership while my Camry was being fixed and the time went by quickly. Their waiting room is equipped with Satellite TV, Computers, and Wi-Fi. The restrooms are always kept clean.

T Lindquist

Jul 3, 2016

Tom Staples and his team worked extra hard to find the right car for our family - matching the Edge options we wanted along with a competitive price. The standout was the service he provided - on a busy Saturday, he drove 90 miles to drop the car off for our daughter and walked her through a through orientation. Very appreciative.

Tom L.

Jun 30, 2016

Glenn Buehl helped us pick out an awesome former lease vehicle to replaceour 2003 vehicle. The entire process went very smooth. Glenn was a pleasure to dobusiness with. I've been doing business with Irwin's since the 80's and continueto be impressed with their level of service and integrity.

Jenny B.

Jun 29, 2016

The whole process went very smoothly. Scott Cote was knowledgeable, friendly, and very patient with me.

john Hughes

Jun 29, 2016

I had a seat belt spring failure--from a previous recall-repaired at no cost-thanks you, Bob

Karen Johnston

Jun 29, 2016

Glenn Buehl was an excellent salesperson for us, especially after we had left Grappone Toyota very disappointed and disillusioned. We had been their customers for over 20 years. Glenn was extremely knowledgable about our Toyota Tundra, showing us all the features from under the hood to the rear bumper. He rode along with us on our test ride, continuing to tell us about the vehicle. Doing the paperwork was a breeze and once we had finalized the deal, he came out to the truck with us and programmed our telephone to blue tooth and explained how to program the radio. He was friendly, professional and a pleasure to work with.

Becky S

Jun 27, 2016

Both the salesman, Scott, and finance manager, Scott, at Irwin Hyundai were excellent to work with while purchasing our Hyundai Santa Fe! Great customer service! Will definitely recommend Irwin Hyundai!

HappyTeen

Jun 26, 2016

First time customer. . . and most definitely will return the next time I need to purchase. I was looking for a car to give my son as a birthday gift, and was extremely pleased with our salesman, Geoff Cunningham. No pressure to buy, explained important things to look for when buying a used vehicle, and helped us find a reliable, safe car for my son. I am VERY HAPPY!! Thanks Geoff!!

Kinger

Jun 25, 2016

In my almost 40 years of being old enough to drive, I've bought, sold, traded, hunted for, and almost died from the stress of buying a car in the past. BUT I must say that the staff at Irwin Automotive Group, especially Adham Darwish.... my experience this week leasing a new Hyundai Sonata was as easy and pain free as it could have possibly been... Unless they just handed me the keys when I walked in & said pick any car you want it's free..... (I wish). But honestly folks, if your in the market for a new car to buy, or lease... This is the place. Irwin Automotive Group in Laconia, NH.... Great staff that was friendly as can be, & ready to answer any question you may have. As they say up here in the North Country "You can't get there from here" & I'll be the first to say "It's well worth the trip"... Check them out & ask for Adham Darwish, and tell him Steven King sent you.

Norm D.

Jun 25, 2016

From: Norm D., after speaking to Glen Buehl on the phone about a Min /VAn., I had seen advertised by IRWIN Automotive Group on CARS. COM, my wife and I decided to drive 140 miles to Laconia, NH . The trip took 2 1/2 hours, but it was worth it. The car and the price were exactly what Glen had told me on the phone. As an unexpected BONUS, my wife and I were surprised and delighted that we did not have drive back to Laconia to pickup the car. IRWIN AUTOMOTIVE GROUP was nice enough to deliver the car to our house in Webster, MA. free of charge. iji

Tim T - Laconia, NH

Jun 25, 2016

I selected a Hyundai Elantra and applied online to get pre-approved and Mark Faro made it so simple and he got back to me in just a short less than 45 minutes. I made an appointment for the following morning. I met with Scott Forrest and as we talked, I learned he has over 10 years selling Hyundai and he is and has been an owner of the brand as well. I was impressed to learn he just traded in his 2002 for a new model, so I think it speaks well for the brand.Scott was an absolute charm to work with. I thought we would go for just a quick test drive, but he took the time to show all the details of the car to bottom before we headed out. We went into an open parking lot and he impressed me by showing me how great the steering is doing a complete 360. No vibration, resistance, squealing. He carefully reviewed all features on the steering wheel, such as the cruise control, the voice activation system etc. He showed me how to set up blue tooth, all the multimedia type of options. He even showed me down to the smallest details of how lock and unlock the child proof doors. Scott seemed more like an experienced trainer than a salesman trying to make a sale. I was sold!I met a number of the staff who were all very kind and pleasant and this one of the best car buying experiences I have ever had. I procrastinated for a long time buying a new car. I now kick myself for not going to Irwin's much sooner. Thank you Irwin's for making this car buying experience so wonderful! I definitely will be happy to share this experience with my family, friends and coworkers.

Amberlee and Nicholas smock

Jun 24, 2016

I bought a car from Irwins that was in an unfortunate accident I decided to again go through Irwins to buy my new car. This time I got a 2016 Rav 4 I feel in love with it. I told Scott Hayward the price I was looking to spend and how much I could afford and he worked his magic and made the deal happen. I could not be more pleased with my purchase. Yet again Irwins and my amazing salesman Scott rised up and got the best deal! I am a forever customer of Irwins.

Leah

Jun 24, 2016

My service adviser Nick is outstanding. His friendly and outgoing personality is notable from the moment you enter the service department. I have always been seen on time and he keeps me up to date on the progress of my car's repairs. My impression of Irwin Toyota has been "first class" since the day I bought my car and will continue to bring my vehicle in for all its services, thank you Nick

Pattie

Jun 23, 2016

Jim O 'K eefe handled my service was very professional and courteous . First time at Irwin's so didn't know what to expect, was very impressed by the service advisor Mr. O'Keefe. Will definetly bring my car there for services. Only down side is the waiting room,used to having snacks and juices available, which is nice for those of us who don't drink coffee or tea where I had my service before.

Happy

Jun 20, 2016

We recently purchased a used vehicle for our daughter. Scott Cote was extremely helpful and over the course of several days and our multiple questions and concerns he was also very patient. He put our daughter in a car that is right for her and within our budget. We will definitely use Scott again in the future.

Jack Brown

Jun 20, 2016

I arrived early for my appointment, and my vehicle was serviced earlier than scheduled. A pleasant surprise. Not a single complaint. I'll see you in about 5000 miles.

Cathy B from Laconia

Jun 18, 2016

Your salesman Scott Cote made it a very easy process in buying my used vehicle from Irwin. I would definitely send my friends and family to him and your dealership. The no pressure atmosphere was a refreshing change from other dealerships. All and all, it was a stress free transaction. Thank you very much, Cathy Bozeman

Carolyn A

Jun 17, 2016

Service department personnel are wonderful. Particularly Bob Abbott with whom we have dealt with for years.

Beachgirl

Jun 13, 2016

Having done lots of shopping around for just the right vehicle at the right price, I spoke with Scott Hayward at Irwin Automotive Group in Laconia and he was able to get me the best deal. All of our contact had been done over the phone until delivery day - such a pleasure to have a non-stresful shopping experience. I recommend you call Scott if you are looking for a vehicle. Everyone at the dealership was extremely pleasant and helpful.

Don and Lee

Jun 13, 2016

We wanted a mid size SUV and after reviewing many vehicles we picked the Toyota Highlander 2016. At Irwin we first met with Howard Cullen on a Sunday afternoon.He was very patient with us- helped us decide on the exact vehicle and then started the hunt. After about 2 weeks he had a car for us. Thank you so much Howard and the others involved in our getting the car we wanted. Great job done by all. Don and Lee of N.H.

Lasoper

Jun 13, 2016

If you are looking for a used car and want a great experience, go see Bud Sickinger at Irwin Automotive Group. Bud was extremely helpful and not your typical salesman. Bud made the car buying process so easy, worked with me with my trade and did not pressure me in any way. Bud is not your typical car salesman, he cared more about the experience I had at Irwin, rather then making a sale! Bud went above and beyond and I can't say enough good things about him and Irwin Automotive Group.

Eliza

Jun 12, 2016

I've been searching for a certified pre-owned vehicle for the past 6 months and I just kept putting it off because of the horror stories of car buying. When I finally found the perfect car, I was so happy to have Stacey Clarke as my saleswoman. She made me feel so comfortable and did everything in her power to make sure I was getting the best deal around, plus she was super nice and funny! Even when I had somewhere to be and my car wasn't ready, they gave me a loaner to take to my appointment. I am SO happy I don't have one those car shopping nightmare stories, all thanks to Stacey and everyone at Irwin!

Scott,Dana,Josh

Jun 11, 2016

Drove up to Irwin's from Bow,after visiting my local Ford dealer.What a difference.I was treated with respect from the moment I entered the showroom.Scott Hayward saw to my needs and made sure the deal went smoothly from start to finish.Dana and Josh in finance were great guy's and everyone made sure I left happy with my pre-owned truck.I got a great price on it as well as my trade.Thanks

uvmsportsnut

Jun 10, 2016

Nick Courchaine was great and let me ask many small and seemingly goofy questions. This is my newest car and in unchartered waters and Nick was great....Ask for Nick he was awesome and had a smile on his face when he was helping.....

Daniele, Boucher

Jun 5, 2016

When buying a new used car, I worked with Stacey Clark from Irwin Automotive. My experience was very successful and Stacey helped it be the best experience. I found the exact vehicle that I wanted and Stacey did an excellent job fixing all of my original complaints about the vehicle purchased. After I put a deposit down on the vehicle Stacey made sure the check in with me on how much my monthly and down payment would be. I was very impressed to see her effort in making sure I was happy with everything through out the buying process. If anyone goes to Irwin Automotive I would suggest asking to work with Stacey Clark. She is a saleswomen that allowed me to chose the vehicle I wanted. She did not try to sell me on anything over my budget or wantings. Stacey was a fairly new saleswomen when working with me and I never would have known that if she did not tell me, she seemed very experienced. I am happy with the service I received when buying a new used car for myself.

Don & Tracy

Jun 2, 2016

price was good for the vehicle, Gene Meier handled the sale.

Linda B

Jun 2, 2016

I was in for service recently and dealt with Ken Brace for a service tech. He was ellecent! He was professional and caring. He got the car in quickly .Arraged the shuttle to take me from Irwin to home and back. The two gentlement I dealt with on the shuttle were also very pleasant to deal with.. Dealing the the people at Irwin ihas always been peasant.Congrats to Irwin for collecting such a great grop of people.

DougR

Jun 1, 2016

Great buying experience. Walked in without an appointment, met Scott Forrest, and left a few hours with the Tuscon I wanted at the price I wanted. Scott made it happen without a hitch.

C. Nyhan

May 31, 2016

Another Awesome Experience! Once again, Bill Salta and the crew at Irwin QuickLane provided outstanding service and accommodations. Bill and the crew are always willing to do whatever is necessary to make every customer feel like they are the most important person to walk through the doors. Keep up the great work!

Heather M and James S

May 31, 2016

Last week my son and I began our search for a new vehicle for him. After visiting several different dealerships on our list we came to Irwin Auto and from the moment we stepped into the showroom I knew we were in good hands! Tom Staples went above and beyond to get my son into the perfect car for him.. My son is disabled and Tom was sure assist in finding a vehicle that was user friendly to accommodate his needs (my son uses only one hand to steer therefore Bluetooth with voice commands is imperative for safety). Tom was knowledgeable and took all the time needed to teach my son how to use the technology. Financing was worrisome for me considering my son's income is low.. Tom reassured me that he and his team would do everything possible to get the financing on the terms we needed and so they did!! On Tom's day off he kept tabs...texted us, answered our questions and made us feel like we were his number one priority at all times. Kudo's to the finance guys... They pulled through for us and I know that was no easy task! These guys are great.. They work together to do the best they can for the customer.. They are upfront, honest and will do right by you. They earned themselves a new life time customer and congratulations to them for their outstanding achievements and the pride they take in their work! Thank You all so much! Heather M. and James S.

mads

May 31, 2016

Buying a car isn't easy, and buying your first car is even harder but thanks to Tom Staples Jr, I got the perfect car. He's a very honest guy and is very upfront. He wants the best for all of his customers and really wants them to leave loving the car. He listens to what the customer wants and does his best to satisfy them. I had the best experience buying my first car thanks to Tom Staples Jr!

MarianneK

May 31, 2016

Great experience as always with Irwin's. This is my 6th vehicle I've purchased from them. Scott Hayward was exceptional to work with and would recommend him on your next purchase. They make car buying very easy.

Regina Richford

May 31, 2016

I want to start off by saying the Irwin Team was amazing and I have give a huge Thank you to Tommy Staples . You guys made my first time buying a car awesome. The customer service was a amazing. You made me feel at home. I am a single mom of two and didn't think i could get a vehicle and you guys made it happen! I am so grateful for my experience at Irwin. I will be doing all my business now there and i will also be sending friends and family !! Thank you so much for this great experience on buying my first car !

Mieka Childs

May 29, 2016

Love Irwin Toyota Gene was the best in helping us get into our new car!! Thank you for being family friendly and working with us!!

"Rod the Jog"

May 28, 2016

We purchased a new Hyundai Tuscon at Irwin on May 27, 2016. The salesman who assisted us was Scott Forrest. He was very polite, professional, knowledgeable, and upfront the entire time. I never felt pressured at anytime as his approach was geared to explain all aspects of the vehicle to us. During our test drive he spent much time explaining how several of the systems functioned. It was very refreshing having a sales person who was different than many other car "typical" salesmen I had experienced in the past. My wife and I are pleased with our new car plus the experience we had with Scott. Rod W.

G. Ferrari

May 28, 2016

Corey T. was the service tech and he was excellent and most helpful!

Al Thibault

May 26, 2016

Glenn Buehl is a very conscientiously thorough and honest salesman who willingly goes the extra mile to satisfy his customers always. Very trustworthy and honest. Josh Glazier is the Financial Services Manager that is first class. Very knowledgeable with a most pleasant way of presenting the customer's options in a clear and concise manner. He thoroughly covers all details while actually making it fun. Yes, FUN. Now that's a rare find when dealing with finances! ( still smiling ). Al Faro, Sales Manager, is another solid addition to this affective team. " A cord of three strands is not easily broken". Bobby, the parts man, always ready to be of assistance. I'm well pleased with the caliber of people that went out of their way to make sure the purchase of this new F150 met my expectations. Sincerely, Al Thibault

Percy Hughes

May 25, 2016

I saw a car on cars.com and I called the dealership for more information. I got connected with Joe, we negotiated most of the things via text message, and he responded as soon as I messaged him. The whole car buying process was delightful. I ran into a hurdle because my credit wasn't the best, but I had my sister co sign and the interest rate was great so I went with it. Throughout the whole process Joe was patient, he wasn't pushy just for a sale, he was really making sure I was comfortable with the process. On the way up from boston I took a bus to NH so I could just drive the car home. I lost my phone on the bus and Joe came to the rescue because he knew someone who worked for the company, so I got my iPhone back. If you're looking to buy a car and want to be treated like family, I would HIGHLY recommend going to see Joe and his staff at Irwin.

Gail Libby

May 24, 2016

I've been using Irwin's for about 12 yrs, bought 4 new cars and had them serviced there. No complaints.

Earl Reed

May 22, 2016

We were shopping for a used truck and heard Irwin Auto was a great place to check out. We looked up what we were looking for on-line and traveled 2 hours with no appointment and were helped right off. The place was busy but we weren't rushed. Howard Cullen took the time to look up vehicles in our price range, find them on the lot and let us take them for a test drive. Josh in financing gave us a great terms and we were able to drive the truck home the same day. Well worth the trip. Thanks Howard and Josh!

SClaridge

May 20, 2016

Bought my first car today with Adham, he was incredible, patient and super helpful through every step. He has a customer for life. I am so grateful for his knowledge and guidance! I am IN LOVE with my car, and know they will take care of it every step of the way

sh

May 20, 2016

CHRIS KELLY WAS VERY HELPFUL AND ORGANIZED WHEN I PURCHASED MY NEW CAR. I WAS PLEASED WITH THE SERVICES I RECIEVED.

Bjmeme

May 19, 2016

Great experience ,love my 4Runner . Chris Kelly was great,

JOE&TERRYNH

May 18, 2016

Have recently purchased a new Prius from Irwin Motors. Geoff Cunningham was the Irwin salesman. He knows all about the Prius models and their extras. We were under NO pressure to choose or buy. When we decided on buying a certain model & the extras we chose, Geoff was able to find the exact one in a couple days. We were happy that Geoff was our salesman.

Peter

May 18, 2016

I had run into transmission problems with my current vehicle, and was looking at $4,000 to get it back on the road. Mind you the vehicle was only worth $3,000 and I was upside down another $3,000. Needless to say my day to day stress was on the rise as I was approaching one week with no wheels. I walked into the Hyundai dealer 45 minutes till close on a Saturday, and in just under an hour my salesman Mike and manager Tim took all my troubles away getting me into a brand new Elantra. They all but buried most of negative equity in rebates and trade in. I truly appreciate the time and effort they put forth that day for me. The stress of having no car to drive back and forth to work was beginning to take its toll on me. I had been to a couple of dealers before who just didn't seem to want to work with me. So thank you guys, and keep up the good work. I'll definitely be back and recommending you to friends and family.

Stacy

May 18, 2016

Irwin Hyundai of Laconia NH offers low prices and excellent customer service! Scott Forrest was very helpful, polite, and professional throughout the process. I am a happy repeat customer and will continue to do business with them.

gary walker

May 17, 2016

my husband and I went to irwin automotive group looking for an affordable used car for my husband, and our salesman scott forest was very helpful gave us choices with the amount if money were could afford, he was right on the ball with his customers, i will be sending my friend to see scott thank u

EthanL

May 16, 2016

Scott Forrest was very helpful in my first time buyers situation. He got me into a good truck at a price in my budget in a very timely manner.

Loyal Customer for Life

May 16, 2016

I recently purchased a used automobile from the Irwin Zone and was very glad that I did. Dave Foster was my sales representative and did a fantastic job of listening to my needs and finding the perfect vehicle for me. During my visit, I also met with the sales manager on duty as well as a finance manager and neither of them attempted to sell me something that I didn't. I was extremely please with my overall experience and would highly recommend This dealership to anyone in search of purchasing a vehicle.

MSham

May 16, 2016

I bought my Hyundai from Scott Forrest. Very knowledgeable about Hyundai's and easy to deal with. Even after I left the lot, Scott has responded to all my questions via email and phone. Whole team at Irwin was a pleasure to work with.

Karen Lewandoski

May 15, 2016

I just recently purchased my first Hyundai. Thank you Scott Cote for making my experience there awesome! I would recommend any family or friend to you and your dealership! I love my new car!

Brian

May 11, 2016

If you are looking for a Ford or Toyota in NH don't go anywhere else just go to Irwin. You will be treated better and get a better deal in half the time of the others.

CHARLES CONTIGIANI

May 11, 2016

mike denauw is a pro much better than three ago all the way also mike camein on his day off to meet my time frame it was a pleasure dealing with finance and service dept unlike my last purchase CHARLES CONTIGIANI

Janice L Holmes

May 11, 2016

At the end of April, I began looking online for a new RAV4. I looked on several Dealer websites and found two important reasons why I decided to communicate with Irwin. All of their reviews were very positive and the car I was interested in had all the bells and whistles I was looking for. I communicated with Irwin and received a response within a very short period of time advising me that I would hear from Mark Faro for pricing on Friday, May 6, 2016. I received a telephone call from Mark on Friday morning giving me the information I had requested and establishing a date and time for an appointment. Mark was very professional and responsive! On Friday afternoon, my husband and I met with Glenn Buehl, test drove the RAV4, received a trade in value for my car, and worked with Glenn for an end purchase price. This was a very positive experience. Glenn has a very extensive knowledge of this car and spent much time demonstrating how everything worked. It just amazed me that he knew that car inside out! He was filling my brain with all this good information. Thank you Glenn! We picked our car up on Tuesday, May 10, 2016, meeting with Glenn and then Chris in the Business Office to complete the transaction. Chris was also very professional in conducting the transaction. Glen again spent more time going over all specifics of the car. This has been my first experience with Irwin and i am pleased to say it is only the beginning of our partnership! Glenn it was great doing business with you and Irwin should be pleased to have such a knowledgeable and professional employee!

Xrayhiker

May 11, 2016

My experience with Irwin Toyota has been wonderful and easy from the first contact!! Craig LaChapelle was wonderful!! He was very informative and was able to get me the Prius3 I was looking for with all the extras that I requested. He was even able to get me the trade in value for my vehicle not to mention being able to get me the monthly payment I was looking for. My Prius is getting better than the sticker mpg and the ride and comfort can't be beat!!! Thank you Craig for such a easy and no pressure transaction.

Bob

May 10, 2016

Easy to get an appt. Waited in the comfortable area near the service desk. Car inspection and tire rotation was done very efficiently and with smiles from all the service reps.

Jo

May 10, 2016

Great job by the service team at Irwin's. Car was taken in promptly and tire rotation and 30 point check was done efficiently. And with Toyota Care it was without cost....WOW!

Michael Clarke

May 4, 2016

Geoff Cunningham is a pro, listened carefully and got me what I needed quickly and effeciently

Sam Ippolito

May 3, 2016

Scott Cote was excellent as was the whole Hyundai team. Thank you again!! No complaints. :)

andrew salta

May 2, 2016

Saw a 2013 Corolla special edition on line. Talked to Geoff Cunningham and actually was able to buy cheaper. Highly recommend Geoff- very polite and not pushy. Worked for me and I really appreciated it. Made me feel like a long time customer when this is actually my first car.

Sue

May 2, 2016

I first contacted Irwin by email regarding a used car I was interested. I was contacted immediately and soon was emailing and having phone conversation with Tom Staples to make the purchase. The price was right, he wanted to be sure I really wanted the car and there was no added pressure to make a sale. I was very pleased with my salesperson!!

Connie

May 1, 2016

I have purchased many, many cars from many dealerships over the years. I love cars. Through my car buying experiences, I can honestly say that there is not another dealership anywhere that can stand-up to Irwin's Hyundai located at 446 Union Avenue in Laconia, New Hampshire. Last week, I went with my daughter so she could purchase another new car from Irwin's Hyundai. While waiting on her paperwork, Mike Denauw and I joked around about me buying another new car. My Hyundai was just over two years old. I told Mike it was impossible for me to trade my car without getting a huge payment. He smiled and said, " I bet we can not only get you into a new car, but I bet we can get you a lower payment too." I knew from my previous buying experience with Irwin that Mike wouldn't jerk me around like that. Mike Denauw and Tim Snow found me a brand new Hyundai that was equipped with all the bells and whistles anyone could want, including a DVD players in the headrests for less money per month. I was absolutely floored. Mike Denauw and Tim Snow were outstanding. They treated me with the utmost respect and were sensitive to my budget. They worked the numbers like magic and came up with an unbelievable deal. It was hassle free, straight forward, and fast. A week later, I went back to pick up floor mats that I ordered. Mike and Tim greeted me at the door. The young lady from the service department brought out my mats and offered me a lower price because she found a coupon or something. Jokingly, she told me she could not install the mats because my floor was dirty. She vacuumed my car and installed the floor mats. Her caring personality was a breath of fresh air. Buying at Irwin's is like being part of a big family. They truly care about their customers.

Kelli & Fred

May 1, 2016

I cannot say enough about my experience at Irwin Ford. Tom Staples was the best salesman!! He made the whole process quick and painless. There was no pressure to buy, no empty promises, and no sales gimmicks. I had been to other dealers closer to where I live, but I always left feeling upset and angry. My experience at Irwin Ford was the complete opposite!! I will definitely go there when my family is in the market for a new car car again.

K. Pusch

Apr 30, 2016

surprisingly pleasant atmosphere and surroundings to arrive ta a reasonable deal

TERESA P

Apr 30, 2016

I BOUGHT A 2008 CHEVY MALIBU FROM IRWIN 1/2016, 4/16 THE CAR DIES ON THE HIGHWAY AND I FIND OUT I NEED A NEW MOTOR. WENT BACK TO IRWIN HOPING THEY WOULD HELP SINCE I ONLY HAD THE CAR FOR 3 MONTHS AND I COULDN'T AFFORD THE REPAIRS. THEY WENT ABOVE AND BEYOND MY EXPECTATIONS! I WORKED WITH SALESMAN MIKE D. AGAIN AND SALES MANAGER TOM. THEY ACTUALLY BOUGHT BACK THE MALIBU AND GOT ME IN TO ANOTHER VEHICLE THAT DAY! I WOULD RECOMMEND IRWIN TO EVERYONE, THEY DID SO MUCH MORE THAN EXPECTED AND I AM VERY GRATEFUL.

Theresa L Davis

Apr 30, 2016

Just bought my 2016 Tacoma Sport from Irwin. Our Sales rep Stacey Clark Product Specialist worked very hard to get us a great trade and the best price on my new vehicle. I wanted to order my new truck just the way I wanted it and they found me one very quickly. And finance did a great job of getting me a nice low interest rate. Irwin is the best place to go for your vehicle!

Scott

Apr 29, 2016

excellent experience throughout the buying process.Saleman Bob Travers very patient and attentive to my needs.

ALBY, Retired

Apr 28, 2016

I just enjoy having my Surburan, GMC, Denali 2008, serviced by Bill Salta, and Quick Lane. I had my summer tires put on and had them aligned and balance. During my ride home, it felt like my Suburban when it was knew, just a great ride and smooth. I also needed my 2017 vehicle inspection, i had one light bulb replace and i was ready to go. I have the utmost trust and respect for Bill and his team. I dropped my truck of at 10:00am and picked it up at 3PM as planned. Also i enjoy being picked up by your limo fleet and dropped off at my home, the drivers are courteous and seasoned professionals. I already have an appointment to have my wife's Infinity Inspected and serviced on Thursday, so that she's ready for those long summer trips.

Wendy

Apr 27, 2016

Thanks Steve Dudley for making the purchase of our second Hyundai as good as our first!

2016fusion!

Apr 26, 2016

I had such a great experience leasing a car for the first time. I knew what I was getting and nothing was hidden. Tom Staples Jr. Was a great salesman and I would recommend irwin very highly to anyone getting a new car! Thank you guys for making it easy and getting me into a brand new car!

LizB

Apr 26, 2016

Irwins is the very best car dealership! I couldn't recommend them more strongly. They are helpful, friendly, kind and truly engaged in doing a great job. Congratulations Irwins.

Mike

Apr 26, 2016

Everybody we dealt with was incredibly helpful and very responsive. Pricing was upfront with no surprises. Would absolutely make the 4 hour trip again to buy another car from them!!!

lori

Apr 24, 2016

i dont have the best credit but they were able to get me financing.they really want everyone to be approved.i got pre approved online went in next day and bought a truck. special thanks to mike and kristina!

randy

Apr 24, 2016

applied online got pre approved got truck.what a great day.open sundays a big plus.they really want to get you financing and get you in a vehicle defintely will be back for all my vehicles! mike and kristina are so helpful and fast to respond to emails.awesome car buying experience

Donald Eshelman

Apr 23, 2016

I just had my 18-month standard service on my Tacoma. As usual, it was efficient and expertly performed. Service Tech Dillon Jussaume was very attentive to my needs during this process, for which I am very appreciative. I will return to Irwin/QuickLane for my next standard service.

Jane M Cook

Apr 23, 2016

Scott Forrest was absolutely amazing in helping my fiance and I get our 2009 Nissan Altima. Our credit isnt that great and Scott and his team at Irwin Auto found us a great car, at a great price and it totally fits all our needs!! Thank you so much Scott!!

Brendon D.

Apr 22, 2016

This was my first car buying experience and it couldn't have been better. From the start when I expressed interest in the car Kristina Cassidy got back to me right away and made sure the car was available for me. I have heard a bunch of horror stories about car salesman but when I got there on Saturday Scott Forrest was nothing like the stories I have heard. He was very knowledgable about the car and I was very confident in him. The most important thing to me is that I didn't feel pressured at all by Scott or anyone else. It was a great car buying experience!

Eliot - HR

Apr 22, 2016

I have been a faithful visitor to Irwin for my Subaru, oil changes every 5k. The Service team are top notch and very personable, always greeted by my name. The price is extremely competitive as well. Thank you to the team! Hope to buy a car from them at some point, got my eye on the Genesis AWD!

Scott Waite

Apr 22, 2016

As a longtime customer of Irwin Motors. My thought as always" what great sales staff" David Foster was awesome! taking the time to fit me into the right vehicle to fit my needs,working a deal that fit my budget.Josh Glazier in financing worked extremely hard to make this deal work ,many thanks your loyal customer Scott Waite

Josh L

Apr 21, 2016

I went into the Irwin zone in laconia and was pleasantly surprised at how stress free and easy it was to get a new truck. Scott Forrest was knowledgeable, easy going and pressure free. I would recommend him to anyone looking for a used vehicle.

Nancy from Connecticut

Apr 20, 2016

I called for a first appointment for a 2003 car which I bought and serviced out of state. A service light was on. They found an appointment for me next day and evaluated service promptly. A small repair was all that I needed. Bob was so very helpful and I will definitely go here again preceding my experience far and above my Toyota dealership at home. Thank you

Tim and Heidi

Apr 20, 2016

Our experience with Ryan was nothing short of excellent. He listened to what we wanted, found it, delivered it, no hassle or pressure to purchase, just great all around service. Very professional young man. The financial service manager Josh Glazier was also very up front, honest and worked to our needs.

Jim Shildneck

Apr 19, 2016

Brought our vehicle in for routine oil change. Work was performed in a very timely fashion. Service rep went over details of service thoroughly. It was obvious that service department is run in a professional manner. Waiting room is one of the most comfortable I have ever experienced. We bought the vehicle from Irwins and have been pleased with the service so far.

Joanne Hawkins

Apr 19, 2016

We have traded vehicles before and had a great experience and did not hesitate to go back when we decided it was time to upgrade. We had a great experience again trading at Irwin's and Gene Meier.

Justin Montebianchi

Apr 17, 2016

All I can say is what a sales team. We had gone to another Toyota dealer and was just a miserable experience. Went to Irwin on a whim and Michelle Whitney and her team made it one of the best experiences had. There was no war on price they came with there best offer right up front and it was within the figure that I was looking to pay. I would recommend to anyone to stop and and see what this better than average "customer experience" is about. Thanks Michelle for the work you put in. We will be back.

Jose' C. in Penacook

Apr 16, 2016

I just took my new F-150 in for it's first service appointment at Irwin in Laconia. I was very pleased with the whole process. From the on-line scheduling, to the quick and detailed service and attention that I received when I arrived at the service department. They took care of the oil change and multi-point checks in about 25 minutes. I was cheerfully greeted and walked through the process by Jim O'Keefe. The facilities are neat and super clean. Hot chocolate and coffee were available while I waited. Upon completion, Jim gave me a full run down on all the items that were checked. I even received a FREE coupon for a car wash. Super service and super efficient, THANKS guys!!!

rapunzel16

Apr 16, 2016

I've always dreaded the car buying process. But this time, we had a wonderful salesman-Tom Staples- who worked so hard to please. He fully understood the limitations of my disability and worked with me on the phone to save time at the dealership. He went above and beyond. I recommend him to anyone who is buying a car. This experience made me feel like I have a new friend. He is kind, very thoughtful and thoroughly trustworthy. I've always liked the Irwin dealership, but now I like it even more. Thanks, Tom!

Robert b

Apr 16, 2016

Just a grat place to buy a Hyundi . Adham Darwish was a great sales persohe took the time to show me all about the systems in my new Sonata. He was very knowledgeable about the car. The customer service was excellant. There was no presure to buy at all. They make auto buying easy.

Dean Jernstrom

Apr 15, 2016

We recently purchased our third vehicle from Irwin Toyota - a 2016 Toyota Tundra.We met with Gene Meier who was extremely helpful and worked with us to trade in our 4 Runner and find just the right truck. This is the best dealership we have ever dealt with and we will continue to purchase from them in the future.

James and Denise MacDonald

Apr 15, 2016

Howard Cullen was our salesman. He was extremely knowledgeable in regards to our buying or leasing options. We would highly recommend Howard and the whole sales team at Irwin.The experience of purchasing a vehicle here was exceptional.

Eloise and Bart Coudert

Apr 14, 2016

A big "Thank You " to our service advisor Bob Abbott and the team at Irwin Motors in Laconia, NH for their repairs and maintenance of our 2007 Toyota Camry Hybrid during this past visit and over the course of the last six years. It looks and runs just as well now as it did when we purchased it in 2010, even with 119,000 miles on it. Routine maintenance every 5000 miles has paid off in the long run, with fewer repairs during the course of our ownership. Helpful hints from Bob,their customer discount program, online discount and carwash vouchers are the icing on the cake. We are very satisfied with the service of the Irwin Automotive Group! Eloise and Bart Coudert

Ron K.

Apr 12, 2016

This morning the scheduled 70K maintenance and a window switch recall were performed on my '09 RAV4 in record time! Assistant Service Managers Jim O'Keefe and Nick Courchaine were able to assign three technicians to perform services simultaneously, completing everything in approximately 1 1/2 hours! This is the sort of excellence one can expect from Irwin Automotive Group.

ESCAPE LADY

Apr 8, 2016

JUST HAD TRANSMISSION WORK PERFORMED ON MY FORD ESCAPE, MATT THE TECHNICIAN DID A GREAT JOB AND KEN BRACE HANDLED ALL THE ISSUES I HAD WITH PROFESSIONALISM AND A SMILE! GREAT PLACE TO DO BUSINESS WITH

CraigL

Apr 7, 2016

I've been leasing Toyotas at another dealership closer to home for many years now but decided to give Irwins a shot. What a great experience. Scott Hayward was great to deal with. Not pushy and took the time needed. I will definitely be going back the next time I need a vehicle!!! Thanks for the great experience Scott.

Chip Nyhan

Apr 6, 2016

There truly is great comfort in knowing, I should say believing, that you can trust the people that work on your vehicles. Bill Salta and the crew at Irwin Quicklane are awesome. Friendly, honest and dependable. Do not hesitate to give Billy a call and schedule your next appointment.

Skip

Apr 6, 2016

My experience at Irwin was a good one. I got the car I wanted at the price I wanted. My salesman Adham Darwish was very friendly, and was knowledgeable about the car. He helpful in getting me the car I wanted. Adham showed me all the options on the car and made it a good experience.

MLVT

Apr 5, 2016

Everyone at Irwin, from Glenn Buehl to all the financial services people, treated me like an adult, with no ridiculous heavy handed pressure tactics. A rare enjoyable experience at a car dealership.

Dan and Raina Chick

Apr 3, 2016

We worked with Ryan Leshchevalier when trading my wife's Prius for a newer model Pruis. Ryan was very and easy to work with did his best to get us the best deal possible. Very pleased with the whole process.

Theoldercouple

Apr 2, 2016

Steve Dudley is the finest salesperson my wife & I have ever dealt with!! We are in our late 60's so have met numerous salespeople in our time.This was truly a good experience !!! Would recommend Steve to all who are looking for a vehicle.The dealership is clean & neat,everyone is friendly & the process went smoothly. Thank You.

T2Jock

Apr 1, 2016

Craig Lachapelle and the rest of the staff at Irwin Auto Group were easy to work with and made sure that I got the car that I wanted. They made the process as easy and painless as possible. I'm very happy with my Lincoln MK Z and would recommend Craig and Irwin Auto to anyone looking to acquire a new vehicle.

Kyle

Mar 31, 2016

I had the pleasure of working with Glenn Buehl. It certainly wasn't my first trip around looking for a vehicle and it really came down to finding the right fit for my family and myself which wasnt exactly easy. My second trip to Irwins Glenn made the whole experience worth the wait and he is just absolutely great to work with. He was very inviting and had a great personality, he was also very knowledgeable when it comes to talking about the vehicles which was a big help in finding our new car! Once our lease is up I will definitely be back to see Glenn to get our next vehicle!

David Herbert

Mar 30, 2016

Went into dealership to look at cars and spoke with Steve Dudley we explained what we we're looking for in our price range and he did the rest, this guy is a true gentleman and salesman.we would recommend him to everyone in the market for a new vechile.

Repeat Customer

Mar 30, 2016

I just purchased a Mustang from Irwin Automotive and it was a great buying experience. Howard Cullen was our salesman, and it is the second car we purchased from him. He listened to what I wanted, answered my questions and we arrived at a good price. Dennis, the finance guy, was also very helpful. I am planning to keep this car for a long time so I purchased an extended warranty. He made the effort to map my warranty requirements against my expected car usage. We will be back at Irwin talking to Howard when it is time to replace my wife's car.

Neville

Mar 29, 2016

Purchased a Tucson in November from Steve. He made it a pleasant experience and I have thoroughly enjoyed the vehicle since. Took it for it's first oil change this week, and again, the service dept. went out of their way to make sure everything I needed done was completed. All within a half hour. I made an appointment and the vehicle was serviced at the designated time. I am very happy that I chose this Hyundai dealership to make my purchase.

Steve from Wolfeboro

Mar 25, 2016

Purchased a new Highlander yesterday. The entire process was fast, painless and a pleasure when compared to some of my previous experiences (in another state). Special thanks to Bob Travers, the finance manager and Steve from Internet sales. They were all very professional, courteous and helpful. I would highly recommend Irwin to anyone seeking to have an actual pleasant car buying experience!

Diane B

Mar 24, 2016

Called Irwin because my water pump went as soon as I pulled into the yard. Talked to Bob Abbott who checked out my warranty and found that it was 100% covered. Had it towed to him and he fixed it that day - no worries. Fast, dependable and reliable service. Highly recommend.

The Cunningham's

Mar 23, 2016

Nick Courchaine provided us with professional, courteous and prompt service!

Dan

Mar 22, 2016

Irwin Motors goes out of their way to make sure they can do everything possible to meet their customer needs. Tim Snow and Mike DeNauw went out of their way to make sure they could find the right car for us and help us find a car that met our personal needs. They exemplify the way Irwin conducts their business, by putting a real priority in understanding personal requirements of their customers and doing everything possible to try and meet them. You will have a hard time finding a dealership that does it better than Irwin.

Andrew V.

Mar 19, 2016

Good news is that my wife and I bought a good certified pre-owned car for a good price. Bad news as follows: Day one: My wife and I show up to look at a specific car that we found online and asked to see it. The car was listed for sale but we were told right away that the car was not ready for sale because it hadn't been cleaned yet. As we looked through it, we found dog hair all over the back and garbage in the center console. No problem, the car ran well and looked mechanically sound. We told the salesman that we weren't ready to buy that day, and didn't have our trade-in vehicle, but we would be back the next day prepared to buy and trade-in. He had the day off so he introduced us to someone who would be there. Day two: We called in the morning to check when the car would be done with cleaning and the rep told us that it would be around 3:30. We went to the dealer then and were assigned a new salesman. Our first concern was that we were rushed through a signature process without any real explanation of what we were signing. After we interrupted and asked, we found out that we signed a form with our trade-in value. We were given a very weird explanation of the trade-in value determination and it sounded made-up. Either way, we liked the car and price so we continued. The salesman checked on the finance department and we were told that they were busy at the moment. An HOUR AND A HALF LATER we were informed that the finance department was too busy and we wouldn't be able to purchase the car. We reluctantly canceled some plans and made an appointment for 5pm the next day. Day three: We show up at 5 and were again told that the finance department was busy. We decided we would take another look at the car. DOG HAIR AND GARBAGE were still in the vehicle. The salesman immediately sent the vehicle back to cleaning and the problems were addressed. We came back in, waited ANOTHER HALF HOUR and finally made it into the finance department. Fortunately, this was the easiest part of the process and we made it out a half hour later. Summary: we got the car we wanted for the best price we could find in the area, HOWEVER the cleaning of the vehicle was handled very poorly and way too much of our time was wasted in the buying process. We're just happy it's all over. I recommend this dealer for the prices but don't expect it to be quick and painless.

Samantha.Brown

Mar 18, 2016

I'm very unsatisfied with my experience at Irwin Hyundai. I went in to look at a used veloster and I didn't even get to look at it. I didn't get the salesman's name because he never told me what it was. He went right into checking my credit (which I found out the next day was good enough to purchase a car, since I went to another dealer). I explained to him that I'm paying 24% apr right now and was looking to get a 'new' car with a lower interest rate. He told me before I left that there was nothing for me there and if I were to get into another car it would have 'more problems than the one you have now'. I went in to trade a 2013 Hyundai Elantra, it only has a few scratches on the front from someone backing into me in a parking lot and leaving. My car does not have problems and I felt that he was just being very rude. He didn't try to explore other options with me or make me feel comfortable at all. He was very condescending! What I got from my experience was that he was trying to get me out of there and not trying to sell me a car at all. I am very unhappy.

Bruce Kneuer

Mar 17, 2016

A special thanks to Scott Hayward and to Michelle Whitney for their help during the recent purchases of two used cars. Your willingness to work around our family scheduling needs was much appreciated.

Paul Punturieri

Mar 17, 2016

Irwins provided a very painless buying experience. They had exactly what we were looking for. The salesman, Adham was very polite and knowledgeable as was Scott the finance manager. Very professional.

R.Scott

Mar 17, 2016

I purchased a 02 Toyota Tacoma Xcab through Irwin's wholesale used vehicle program. Scott Forest was the sales person I dealt with he was pleasant to deal with. He was strait forward and very polite explaining Irwin's wholesale program and gave me all the information he could about the vehicle. I never felt pressured at any time during this sales transaction. I also had the pleasure of talking with Wane in the service dept. I found Wane quite competent and helpful. The only way this would've been better is if I lived closer 224mi. round trip twice LOL

Tami

Mar 17, 2016

Buying a car has never been fun for me, it is time consuming and the price at signing never seemed to be the price the salesman gave me...until I started shopping at Irwin Hyundai! This is the 4th car I have purchased from them. The salesmen are very helpful and knowledgeable. When I went to sign the papers the price was exactly what they told me it would be and that price was better than any other dealer could get me. I love my vehicle, I loved my sales team and mostly, I love my payments.

Lets Go Yankees

Mar 16, 2016

I just want to start by saying thank you to Bob and Steve at Irwin Hyundai's Service department. I was overdo for an oil change and called in the middle of the day. They were able to get me right in and complete my service quicker than their estimation. Thank you for your great customer service and I will surely return again

Jordan Vaughn

Mar 14, 2016

So grateful for the always honest service at Irwin Automotive Group! Thank you for keeping my car in tip-top shape and to Corey for being thorough throughout the entire process!

Ryan Crossley

Mar 14, 2016

I am a first time buyer, buy far Irwin motors was the most professional well serviced dealership I went to. I had the pleasure of having Mike Deneaux help me along the way. He fully awnsered all of my questions and pacientlly assisted me to the car I purcashed and absolutely love. I will be buying my next vhecal at Irwin motors and have reffured meany there all ready. If your looking to find a car you love at a grate price with excellent service you will not be disappointed at Irwin.

Julie and Fred Partridge

Mar 13, 2016

Such an excellent experience in purchasing my Hyundai Tucson yesterday. Scott Forrest was an incredible salesperson to work with, Tim Snow found us an incredible car with low mileage and Scott Chavanelle made the financing process so simple. We are very happy with our choice.

Sue L.

Mar 12, 2016

Corey Twardosky deserves the Most Patient Assistant Service Manager Award! I currently dealt with the Check Engine light coming on in my Subaru for the past month or so. Every time I called to let him know the light was on again, he was very understanding and very accommodating to my needs. He did everything he possibly could have to solve this problem. I will definitely continue to call him when our cars need to be serviced.

Dana G.

Mar 11, 2016

Had a horrible experience at Irwin Toyota Service today. Beware of this company. Made an appointment for routine service and a recall item inspection, and was told it would take an hour. When I got there for the appointment they didn't have a record of the work to do on paper. Then, after an hour and 20 minutes of waiting, I was told me they could not do the inspection, and that it would be a bit longer for the routine checkup. This was the third time I made an appointment for the steering Toyota recall inspection and they reneged on doing it after I was there each time. A lot of wasted time. Assistant Service Manager Bob Abbott said I would have to come back for another time and it would take a couple of hours. I swore at him in a pique and said it was never coming back. He said I was rude and should "step outside." Never going back. Beware. Horrible service.

KEVIN EGO

Mar 8, 2016

easy and friendly I made them work a bit and they jump threw hoops ,sales man RYAN LESHCHEVALLER keep up the good work

Richard Newell

Mar 6, 2016

Bob Abbot did an excellent job. He made sure I walked out with a safe vehicle for a just price.

Adam calnan sr

Mar 5, 2016

Having called to see the availability on a late Friday appointment to service my vehicle knowing it was a long shot I was told by a representative yes we can help you. I had inform them that I was in Manchester and travel time would have been 40 minutes. The representative ask me to hold and return to the phone and said no problem just come at that point it was 10 minutes after 3. The representative had told me that they close at 4 but that would not be a problem. I drove and walked in their service department at 3:50 and I spoke with the counter person who was standing next to a mechanic and both agreed that it would not happen today. Although the customer service representative at the counter was apologetic and gave me a blue certificate coupon for a free car wash and said that he wanted to give me something for my troubles and also stated that 3:30 was the cut off time . I was thankful. But although I kept my, I did say out loud calmly that if the cut off time was known to be 3:30 I sure wish that somebody would have called me so I would not have traveled 35 minutes further than my home to come here to go back home. They said thank you I will see you tomorrow for my appointment to be completed. 10 minutes after I left I received a phone call from Bob Abbott who was very apologetic and pleaded with me repeatedly to please come back. He stated the customers service was not given to the standards that he believes should have been. He also stated please sir do not go all the way back home come here and we will take care of you. I said to him several times that is okay I understand it's Friday and people want to go home and he stated again Bob stated that's not how we operate we made an appointment with you and we will keep it. So reluctantly I did go back and they service my vehicle and we were very apologetic again. I believe that there are representatives out there who really go over and beyond but I question whether you're going to say shins that they represent truly understand just how good they have it. Bob Abbott definitely feels those shoes of a gym behind the scenes for the company he works for thank you.

Truck Buyer

Mar 5, 2016

Geoff Cunnigham at Irwin Motors was great to work with. My initial contact with Irwin Motors was online. I appreciated the fact that they did not require a phone number as I hate being called by sales people. They got back to me with a low price via email, right away. I arrived at the dealership late on a Thursday and Geoff Cunningham stayed after hours to put a deal in place. I tested vehicles and Geoff has really helpful through the process. My truck was ready to go the next day. I shopped vehicles within a three hour radius of my home. I traveled over an hour and forty minutes to purchase my F-150 from Geoff. They beat their competition's price by a considerable margin. There was no pressure and Geoff was very matter-of-fact. He could not have been better to work with.

Paula Jo Mattson

Mar 4, 2016

I would like to thank Bob Abbott and Nick C. in the service department at Irwins for having a friendly smile, professional service, and a personal touch with the customers. A customer feels valued here.

Steve L---Cambridge Fire Dept

Mar 3, 2016

Brought my F-150 in for its first 5000 mile service. Was in and out in 40 minutes. the Service Manager, Jim O'Keefe, did an excellent job by informing me of what was done. Recalls were checked and none found. Oil and filter, tread wear check and multi point inspection all done. And Jim informed me that two technicians, not one, performed the service. I was very pleased with the fast turnaround.

Sue S.

Mar 1, 2016

I just purchased a used vehicle from Irwin's. I love my car! Scott Hayward was very nice, he made us feel comfortable. i would refer all my friends and family to him. It was a great experience.

Arthur Boudreau

Feb 29, 2016

Billy Salta at Irwin Quick lane is always there for me when I need him. Very knowledgeable and service is handled correctly. They always go out of there way to accomodate me. I have been having my service down there for years and will continue to do so.

Cheryl

Feb 29, 2016

My 2012 Ford Fusion recently went in for an oil change, tire rotation, and multi-point inspection. Lloyd Miles was very thorough when he reviewed the results of my multi-point inspection. The shuttle service that Irwin's offers their customers is really nice and Dominic was very nice when he dropped me off at my workplace. All around a nice experience.

Mel B.

Feb 29, 2016

This was a certified pre owned, but the service missed a few very important details.

Natalie Murphy

Feb 28, 2016

I have been leasing my cars at Irwin's since the 1980's. My experience yesterday exemplifies one of the reasons why I have continued my relationship with Irwin's. I had an appointment to have a state inspection, oil change, and tire rotation. I received a friendly greeting when I arrived at the service desk. Robert Abbott was the service advisor. I waited in the very comfortable lounge area that is equipped with overstuffed leather chairs with arm desks, big screen tv, Wifi, and a Keurig coffee maker with a variety of drink options. My service was completed in a very timely fashion but was thorough. When I collected my vehicle's "report card" and bill, Mr. Abbott reminded me that I could apply money from my Owner's Advantage program. In addition, I always appreciate receiving my free car wash coupons. I left, knowing that my car was in perfect working order.

James M. jones

Feb 27, 2016

Excellent service. Polite, timely, effective, efficient and that is why I like the Irwin organization so well. They care about their customers.

Jeanne

Feb 24, 2016

I was greeted by Dillon Jussaume - courteous, professional as always. The tech who performed the inspection on my RAV4 made a point of telling me that all went well and about the approximate mileage left before brakes need to be done. Dillon followed up with the explanation of today's service and the checkout was fast. I won't go elsewhere for service. Am always treated respectfully and trust the service and recommendations I get.

Scott Brunt

Feb 24, 2016

My experience with the service Dept is above average. Between the shuttle drivers and the service reps at the front counter, they always go above and beyond to serve me and my automotive needs. Recently, Nick and Jim were taking good care of my truck maintenance scheduling and info. Dom and the shuttle drivers are right on when being efficient, friendly and time sensitive. Thanks Irwin Automotive Group. Scott Brunt

Mary , happy Navigator owner

Feb 23, 2016

Irwin has a definite commitment to making your experience always meeting your highest expectations.

Parson weems

Feb 19, 2016

i felt nickle and dimed when I went it for an inspection recently as they charged me 30 dollars labor to change two lights on my license plate plus the parts. On a previous inspection they forgot to affix the sticker until I came in again for a 15k overhaul. anyway I have found the vehicles really great and the buying experience mostly easy but service though friendly and prompt has been less than fullfilling.

ddnads

Feb 17, 2016

stopped in just to see if we could get out of lease early and go from a corolla to a rav4 and stay in the same payment or close. Scott Hayward was first to greet us and thought what we did, that a much nicer car would increase our payment quite a bit. After a while of very hard work Scott Hayward came to us with a surprise, that after all his tireless efforts he managed to find us the perfect rav4 at an awesome price!! perfect colors and options that we were looking for! Don't know how he did it but at 50 years old never been happier with the results! Thank you Scott and Irwin group for a very positive car shopping trip!!

Loudon golfer

Feb 14, 2016

We had a great experience with Michelle Whitney at Irwin Motors. Their on-line site price was lower than the Fair Market Value and Michelle even did better than that. The experience was a very relaxed no hassle experience that we would recommend to every one. We drove a couple of different models before selecting the one we wanted. We will be back with our next purchase.

Russ

Feb 13, 2016

I recently needed to have routine service done to both of my family vehicles. One of which was purchased at Irwin's and the other previous to moving to New Hampshire. In both cases, the service received at Irwin's is exemplary. The fact that one vehicle was not sold by them makes no diffference in the quality or cost of service. My personal service consultant, Bob Abbott, is outstanding in his job. He welcomes me every time I come in, understands my vehicles, and delivers something sadly missing in most encounters, genuine customer service. In my opinion, he is as are his collegues, the greatest asset Irwin's Toyota has in their business.

FRANCIS AND JANE HARLOW

Feb 11, 2016

we have never before had such wonderful service ADHAM DARWISH WAS THE BEST we were treated like a king and queen the knowledge every he had was 4.0 what a wonderful person also the finance rep was wonderful we hope to enjoe are toyota rav 4 for many years would recommend IRWIN HYUNDRI TO EVERY ONE LOOKING FOR A CAR. THANK YOU SO MUCH ADHAM A VERY HAPPY CUSTOMER JANE AND FRANCIS HARLOW

Emily B.

Feb 8, 2016

I highly recommend purchasing your next vehicle at Irwin Automotive. I recently worked with Howard Cullen to purchase a 2016 Corolla, and the experience simply could not have been more positive. The team at Irwin made the process not only stress-free, but downright fun. This was my first time buying a new vehicle, and I left leaving 110% confident in my decision. I love my new car and will definitely be back in the future.

Marjorie giannone

Feb 8, 2016

Glen Buehl was the nicest salesman I have ever dealt with. Helpful, informative and kind.

WFP

Feb 8, 2016

Recently I ordered an F150 Lariat at the Irwin Automotive Group in Laconia, NH. Last week the truck arrived. Throughout the process I found all the employees at Irwin to be profession, courteous and focused on superior customer service. Prior to discovering Irwin, I visited three other Ford dealers near where I live. None could compare with both price and service. Although Laconia is a 90 minute drive from where I live, I would not hesitate to purchase another vehicle from Irwin. Ordinarily I find purchasing a vehicle to be somewhat stressful. That was not the case this time as I worked with Chris Kelley, Product Specialist at Irwin. I big thank you goes to Chris for a job well done!

Mike from Hooksett

Feb 5, 2016

Corey managed my service from the time I checked in until my vehicle was ready. During my wait time he checked in with me; and made some suggestions that could be done while I was there. My inspection is due in a couple months and he said it could be done now while I was here. I now have a task done that would of required another appointment. The waiting room is comfortable. Coffee and other beverages are available. There is an internet room to boot. Thanks

Ray Courchaine

Feb 4, 2016

Excellent Service! We have been buying/leasing cars from Irwins for years. Love the service! Thanks Nick!

Kamelija

Feb 2, 2016

In just a few hours we left with a brand knew car even though we did not plan to buy it that day, but friendly and knowledgeable staff made it very easy for us. Big thank you to Craig LaChapelle who had patience to deal with us (we are very picky customers). This was our third car we bought there and would definitely go back again.

Prius buyer

Feb 1, 2016

We used the Truecar pricing tool through the Consumer Reports website. Shamus Constant completed the process at the dealership after we exchanged information over the phone and via email. It was all very smooth, easy.

Mkelley

Jan 31, 2016

We were very pleased with our experience at Irwin. The staff is excellent especially Steve Pouliot. He got us into the car of our dream.

ThumbsUp!

Jan 30, 2016

I just bought another car from Steve Dudley at Irwin Hyundai. They make the process quick and easy. Steve is great to work with, no pressure and very professional. I shopped around and found Irwin's pricing is sharp and with the great customer service I will buy from them again. Thanks!

trekblue98

Jan 30, 2016

We worked with Ryan. He was very friendly, knowledgeable, and helpful. He made the shopping experience pleasant and stress free. We have purchased many cars over the years, and this was our best experience yet.

Rod

Jan 29, 2016

I had my 25,000 service done along with the replacement of 2 tires and a new rim (compliments of a nice pot hole!). Lloyd Miles at Irwin's was awesome! He took care of my needs while dealing with my frustrations over the need for new tires and a rim. He walked me through the process and did so in a timely and professional manner. He made the trip a lot less painful despite the enormous total on the bill. Lloyd's professional manner and great personality is the only reason I continue to go to Irwin's for service.

Al Butt

Jan 28, 2016

I first went to Irving Hyundai to have repairs made to my 2009 Santa Fe. The Service Department exceeded my expectations. The Assistant Service Manager Bob Cote explained to me what they found wrong and then took me into the Service area introduced me to the Technician servicing my vehicle and then the two of them explained what was wrong by showing me the parts needing replacement and then explaining the repair process and time involved. The Service area was clean; the personnel were polite and professional in both their appearance and actions. During subsequent visit to the dealership for service to my car, the service department continued to exceed my expiations always providing polite and courteous service. When it became time to replace my car, the fine service I received by the service department at Irving Hyundai made me look no further. Again the experience was above my expectations, Adham Darwish listened to and answered all my questions, explaining all my options, as we discussed the inventory the dealership had on site that meet my requirements. I never felt any pressure to buy and the price I was offered for my trade in I felt was fear. Once I made the decision to purchase, Adham made the process go smoothly, answering questions and explaining the operation of the systems associated with the new vehicle, sometimes repeatedly. I am looking forward to a long relationship with this fine dealership.

newcust

Jan 28, 2016

I had a repair diagnosed by another dealership. Lets just say after i found out they werent right, Corey in the service department took the time to explain the actual problem. He even got the mecha ic to come speak with us and involve us in the process. I was very happy to have people who know what they are doing and care about their customers helping me ! Next time i have a problem they are my first stop.

tahoe

Jan 28, 2016

I worked with Adham Darwish to get a new truck after an accident left me without a car. The process was very easy and not at all forced. After a trip to Laconia (2 hour drive - a bit far, but best price out there) and a pleasant meeting with Adham, I left knowing that I had found my next car and not at all anxious about finishing the paperwork. Adham was very easy to work with. He answered all questions and took care of any issues I had, which made a potentially problematic process much easier. Thanks!

Ernie Wilkins

Jan 26, 2016

David Foster did a wonderful job getting my wife the new vehicle that she was looking for and getting the financing all set and we were able to take delivery right then. Great job David. Thank you for your help with our auto needs.

CYoung

Jan 21, 2016

Irwin Automotive group and Robert Travers are the easiest and most pleasant car folks that I've ever dealt with in 40 years of car buying! And I've owned a few! They're not the closest Toyota dealership to my house, but they made the distance travelled well worth my time. The whole process was easy and enjoyable. They had the best product at the best price as well. Thanks Folks, hope to do business with you again, Regards, Cliff

Dick B

Jan 21, 2016

I had my F250 in for a 10000 mile checkup and they where on time starting the checks and fininshed on time.time. Loyd was very professional in explaining what had been done during the check.

Erin Moore

Jan 19, 2016

This is my first car that my parents are helping me get at Irwin's... I can't believe how easy everything was and how fast I was able to get my new Hyundai Accent... I learned so much from watching the process of buying a new car and how a good dealership like Irwin's makes it exciting. Steve Dudley & Scott Chavanelle were very nice and explained everything about the car and warrantees and stuff I had no idea about, glad my Dad was there with me. Thanks Irwin's...

Stephanie Lerp

Jan 15, 2016

In LOVE with my (new to me) 2014 kia rio!!!! I was having a hard time finding someone who could help me with my situation because I'm just starting to establish credit and I wanted to trade my 2008 nissan rogue in before it hit 100,000 miles.. Walked right in to irwin automotive group and bumped into Michael DeNauw!! He helped me immediately and put me in the perfect car. Also Tim Snow in the finance department really put the numbers together great for me.. overall very pleased with my new purchase!! Quick and easy!

Bill

Jan 12, 2016

Our whole buying and trade-in experience with Howard Cullen and Irwin Automotive Group was smooth and efficient and we are very happy with our new RAV4! We started with a USAA quote from Kristina Cassidy in the internet department and finished up with Howard, who worked hard to find the right car and get us the very best deal. We appreciate the car being delivered in ship shape and equipped with the new snow tires on time and as promised.

Debeast

Jan 12, 2016

Customer Service was quick and Nick Courchaine was very helpful and had a great attitude.

Dream Car Recipient

Jan 11, 2016

I recently bought a new RAV 4 at Irwin's and my experience was extremely positive and professional. Ryan Leschevallier and Josh Glasier went above and beyond to find the right fit and set me up with my "dream car" (which was done without sales pressure or gimmicks). Thank you Ryan and Josh...My husband has been an Irwin's customer for years and now I am too! I highly recommend to anyone buying a car, to go to Irwin's and experience their honest approach. Thank you gentlemen, for your help and sincere professionalism.

Jen

Jan 11, 2016

I cannot say enough about Irwins! Coming from an awful experience and then to your facility was amazing. Chris Kelley and Josh went above and beyond for us! Everyone was upfront and honest and didnt make you feel pressured! Thank you also to David Foster for helping close the deal as well. We will never go elsewhere and will recommend to everyone. Thank you again!

Satisfied Customer

Jan 11, 2016

I want to let people know about my positive buying experience I had a Irwin's Toyota. Ryan Lleschevaller seemed to know exactly what I wanted, and within a few short hours I was driving home in it. I did not have the negative experience I had anticipated (haggling over money), in fact, there was no pressure whatsoever. Josh Glasier was also extremely knowledgeable and professional and worked at getting me the best financing available. All in all, it was a pleasant and friendly experience! And, the end result...I got my "dream car!" I will never go anywhere else to buy another car...Thank you Ryan and Josh!

Tacomabuyer

Jan 10, 2016

Recently bought a Tacoma from Irwin. My salesman was Glenn Beauhl. The entire process as professional and actually a pleasure. Glenn could have not been more thorough. I wholeheartedly recommend this dealership and...ask for Glenn.

Jeremy B

Jan 8, 2016

My wife and I were in the market for a new car. We went to Irwin's and were immediately met by Tom Staples. He was courteous, helpful, and very knowledgeable about the car and its features. We were treated fairly, and it felt as though Tom worked for us and not the dealership. He was fighting to get the price where we needed it and he did!! I highly recommend Irwin's, and Tom Staples! When it came time to sit down and go over the banking portion of the deal Josh Glazier was as professional as it gets. He was able to get us the rate we deserved, and then some. Again, it felt like Josh was on OUR team and helped any way he could. I recommend asking for both of these individuals when you are at Irwin's looking for your next vehicle.

DORIS MACHAFFIE

Jan 7, 2016

I feel safe dealing with Bob Abbott - thanks!! Irwins has always been the place to go - whether buying, trading or having service.

Tom Andrighetti

Jan 6, 2016

My experience dealing with Shamus Constant of Irwin Automotive Group in reference to the purchase of a Ford F-150 Super Crew Cab(loaded Platinum) was OUTSTANDING! The y went the xtra mile for us as our entire deal was done over the telephone.They got us the color we wanted and all of the options we required,including the short time intervale for closing the deal Our future purchases will be with Shamus Constant of Irwin Ford.Wehave purchased new Ford pickups every year for the past 5 years(F-150,F-250,F350,F-550)

Jeff S.

Jan 4, 2016

What a pleasure it was to do business with the Irwin Automotive Group! I was in need of a vehicle to replace my 2010 Kia Forte. They were able to set me up with a great 2014 Toyota Certified Corolla for only pennies more than I was currently paying. It was really the best price I'd found in 3 states. I appreciated the friendly and patient service I received from Ryan. (I'd explained to him that I left a dealership just the night before dissatisfied because the salesman was trying to pressuring me to commit that day because "I'd never see an offer like that again." [How wrong he was!]-- and he was completely OK with me taking as much time as I needed to come to a decision.) I make it a rule never to make large purchases like this the day of the receiving an offer. But this offer was too good to refuse so I purchased the car and drove it home that day. It's wonderful to know that you've scored a great deal, but it's even better to know that you are supporting a organization that is committed to doing what is best for other's and the environment. Irwin has given back more than a million dollars to the community and it uses environmentally friendly methods in it's workplace. Things that are important to me. I feel like I've found my dealership for life. Thanks Ryan and Irwin Automotive.

Pat B

Jan 3, 2016

Nothing against my local store, but they're nothing special. Bought 4 new cars there. When we had problems with 2 of them, they basically did the minimum, which I expected. I bought a used Hyundai from Adham Darwish at Irwin Hyundai a couple of years ago and had a problem. Again, I expected the minimum. Instead, I was completely blown away. All the reviews will state that you get a great deal, a pleasant experience, and friendly environment, all true. This one let's you know that they will go the extra mile if they can to satisfy you AFTER the sale, and that means a lot to me. When I wanted a new Hyundai, it was easy - call Adham! The car was waiting for me, the experience was painless, and I know if I have a problem, if Irwin's can't help me, nobody can! Worth the drive.

PhillyGirl215

Jan 3, 2016

Recently I purchased my first brand new vehicle from Irwin Hyundai. I started searching for a 2016 Hyundai Sonata a few weeks ago and visited and spoke with sales consultants from several other dealerships before I found Irwin. Their prices were by far the best out there and the customer service was amazing! My husband and I had the pleasure of working with Steve Dudley and he made the process of buying my first enjoyable and easy. Steve was extremely kind, knowledgeable, friendly, and professional. I would recommend that if you plan to buy a new car from Irwin Hyundai that you ask for Steve Dudley!

Happy Prius owner

Jan 2, 2016

Scott Hayward got us in the right car for us. Best car buying experience yet.

Adam Brown

Jan 1, 2016

I recently had my truck serviced there. When I got my truck back my steering was not locked, which I didn't realize until I had to break suddenly and my steering pushed all the way down. I wouldn't think that coming from a Ford dealership service I would have to inspect my truck after it was repaired. I was also displeased with the fact after the part on my truck was replaced that it was not fully tested and verified that everything worked properly. It did not and I had to drop off my truck again the next day. On the key drop off form I specifically wrote to make sure that my steering wheel gets relocked after the service. It again was not, again. I would recommend that you fully inspect your vehicle before you leave the dealership after a service.

Dave Hogan

Dec 31, 2015

Just purchased a 2016 Elantra and was very happy with my salesman Adham Darwish. Did my car shopping on the internet and already knew I wanted an Elantra, went with Irwin Automotive Group because they gave a great price.Handled all the details with the Irwin Team on the internet and over the phone. Adham had the car ready for a test ride when I arrived, quickly got the paper work done for the purchase, and had the car running ready to go when I picked it up for final purchase. Just like clockwork.

Patti S.

Dec 31, 2015

I've bought many trucks from Irwin, and keep going back because of the great service. Gene Meier has always been my salesman, and has never let me down. He knows what I want in a vehicle, and always finds it for me. The trade in and buying process is very easy, thanks to Gene's experience. I would recommend Irwin to everyone.

T-car

Dec 30, 2015

Jim was excellent quick fast easy service, best dealership hands downjim had all my info i handed him my keys the tech got the car quick and was done lickity split! Great service !

Gilmanton Ford Edge

Dec 28, 2015

Recently bought a new Ford Edge from Glenn Buehl. No high pressure sales. Glenn listened to our needs and did not try to sell us something we did not need. Ended ordering the vehicle from the factory. Car shipment was delayed do to some external hiccups with our rail system which was out of the control of Glenn..

Jose' C. F-150 Fan

Dec 28, 2015

Yesterday I was able to get a great deal on a New Leased Ford F-150 XLT. I was able to exchange my 2013 F-150 STX which still had a full year left on the old lease, reduce my monthly payments significantly, and drive away with a beautiful upgraded F-150 XLT. Bob Travers was great throughout the process he knew what I wanted and what my bottom line budget was and he worked hard to get me the vehicle that I wanted at a great monthly lease rate. I closed the deal with the help of Tom Staples and Josh in Finance. They made the process smooth and they were both very friendly, professional, and accommodating. My wife was also super happy with the deal and she loves the new truck. Other dealers did not even come close to the deal that Irwin Ford was able to offer me. I will definitely be back when it comes time to trade in my wife's Jeep. Thanks very much guys, J. Cambrils 12/27/2015.

Jtlgraphics

Dec 26, 2015

I have previously purchased cars with other local dealers and had great experiences, today I couldn't get what I wanted so I went to Irwins. Adham came right outside and greeted us. Very friendly! I looked at a couple cars, test drove "the one" and was ready to sign. The facility is beautiful inside- would have liked closed spaces to meet, it's all open. But I was in and out rather quickly. He took great care and detail in providing just what I was looking for.

M/L Foote

Dec 26, 2015

We purchased a car from Scott Hayward 3 years ago and knew on the next purchase that he was the one I would purchase again from. He is very professional and easy to talk with. We called ahead of time and told him what we wanted. HE DELIVERED IT !!!! He called to let us know everything that was going on constantly. If you want someone who is willing to work hard for you to get to your goal. We would recommend Scott Hayward!!!!

Camry fan

Dec 25, 2015

Scott Hayward found us the car we had been looking for at a great price

Chip Nyhan

Dec 24, 2015

Bill Salta at Irwin Quiklane provides outstanding professional service. He is the first face you see and his willingness to please is evidenced by his calm and welcoming personality and overall attitude. When you experience his 'go the extra mile' performance to guarantee your happiness and satisfaction you will truly appreciate the super service and workmanship provided by Bill Salta and the entire crew at Irwin Quicklane Service.

Chris

Dec 24, 2015

I just bought my first Mustang at Irwin Automotive and I couldn't be happier with the experience. What brought me there (from more than 70 miles away) was the great prices, the amazing service is whats going to keep me coming back and recommending Irwin to my friends and family. Everyone I encountered there was very friendly and helpful, especially Tom Staples who took very good care of me. Michelle, Dana, all the folks up there at Irwin helped me get into the car I've always wanted.

Dan D

Dec 24, 2015

Just bought Tacoma from Glenn Buehl and even though there were some hiccups and problems from the factory, I received professional courteous service.

Carl D

Dec 23, 2015

I started my search for a new car a couple of weeks ago. I did thorough research on vehicles AND dealerships through the internet. I inquired of numerous dealerships and as you can imagine, I was contacted in various ways by all of them. Kristina Cassidy from Irwin reached out to me in a very welcoming way and through the back and forth emails she was extremely knowledgeable and helpful. Another dealership in Manchester offered to beat Irwin's price but I was turned off by the reviews on them. The last thing I want is a bad afternoon with pushy car salesmen. So Kristina scheduled a time and I went in to the showroom and was greeted by Adham and he was able to quickly find what I was looking for by Kristina's detailed info. Within 30 minutes he explained to me the features of the vehicle, a 2016 Sonata Limited with a mid level package. We went for a 10 minute ride and I loved the car. He was extremely experienced in the sales process and very smoothly transitioned me into Scott, the finance guy...another good guy. I had financing in place going in but Scott found me a better deal and had it done in about an hour. I sat down with Adham and signed off. They had the car reconned and I was set to go! I was shown the extended warranty programs and actually selected one but at no time felt pressured or obligated to buy one. These guys have been doing this for a long time and are really nice, helpful people. Oh yeah, I drove 100 miles to make this deal with them and I would do it again in a heartbeat. Do your research on dealerships and hear what people have to say before you buy. Dealerships don't make the car, they help you love what you buy and feel good about the deal. My only regret is I never got to meet Kristina...

Steve and Paula

Dec 22, 2015

Irwin, and specifically Glenn and the staff did a fantastic job of working with us to secure a very good deal on a very high end truck. This is the fourth new vehicle that we have purchased from Irwin (Ford) and the customer service, aftermarket sales and service is superior to all other dealers we have worked with. We highly recommend them for all products.

Dan and Sarah

Dec 21, 2015

Mike is the man. He helped my girlfriend get a new car last year when her rig died. He did a great job taking care of us so naturally when I needed a better vehicle I went back to Irwin to see Mike. He helped get me into a new vehicle and I would highly recommend Mike and all of the great people at Irwin anyday!

Craig

Dec 20, 2015

I have probably bought a dozen brand new vehicles in my lifetime, as well as at least 3 dozen more used vehicles and this was the smoothest and most effortless buying experience of all of them. Salesperson Howard Cullen was awesome, he listened to my needs, he knew his product line, discussed with me all of my options to meet my needs making it easy for me to see the actual deal I was getting. There was no high pressure and the whole Irwin team talked to me sincerely, honestly, intelligently...not talking down to me or like some dealers have in the past. The financing and paperwork quick and well explained and was done in about 5 minutes, very professional staff and experience. I got a good deal on my new 2016 Toyota and a very good and fair price for my trade. If you are in the market for a new car or truck I would recommend Howard Cullen without reservation and I will be buying my next vehicle from Howard and Irwin Automotive Group. Great job folks!

Jimmy C.

Dec 19, 2015

Went to Irwin to help my daughter buy her first car. Mike Denauw was an awesome help I would highly recommend Irwin Motors and Mike to anyone. We are also going back in the near future for my other daughter to by her first car.

Linda Carrier

Dec 19, 2015

Bob Travers is absolutely wonderful! He is knowledgeable, personable, welcoming, helpful and obviously very experienced. We couldn't have asked for a better salesperson or new car purchasing experience!!!

Mr and Mrs D'Amore

Dec 18, 2015

We had initially contacted the dealership through their website. We went back and forth with the Internet Specialist, Al Farro, who was very eager to answer any of our questions. When we decided to visit the dealership, Irwins Automotive Group, we made an appointment with Howard Cullen. We couldn't have been happier with Howard Cullen as our salesperson. Howard also seemed eager to help us find exactly what we wanted from the time we walked through the door. Howard was patient and professional through the whole process. Thanks!

Leo123

Dec 17, 2015

Salesman Steve Dudley In 60 years of buying cars its the first time that I enjoyed the process Steve was so helpful, 5 stars for Steve and 5 stars for Irwin Hyundai 446 union ave Laconia NH So if you need a car without the bad experience go see Steve!!!

Al

Dec 16, 2015

Bob Abbott is always courteous and attentive to your needs. He tailors the service time to your needs, brings to your attention matters that may need review during the service, promptly advises you about any further work that needs to be done and let's you know quickly when your vehicle is ready for pickup.

Tara and Eric

Dec 15, 2015

Just completed a purchase of a vehicle at Irwin Hyundai (Union Ave). We went in on a Sunday and initially met with Mike to test drive. A lot of dealerships are not open on Sunday so this was a plus for us. There was no appraiser on property to review our trade in but Mike efficiently took the information on our trade in, assisted us in filling out proper paperwork and stated that the dealership would contact us with numbers the next day before 12pm. We received a call on time and immediately were very upfront about what we could do monthly. Irwin worked with us and made our monthly happen. We initially were not intending on buying a warranty but after seeing the plans Steve had to offer we went with one. There is some great coverage for minimal costs. Steve was very professional, interpersonal and not at all pushy. My husband and I really appreciated how seamless, expedited, and comfortable the whole process was. Would highly recommend this dealership.

Christine Merriman, Fine Artist/Creative Director

Dec 13, 2015

Irwin Automotive is the best dealership that I, a woman over 60, have ever done business with. They speak plain English, answer every single question... even if I have to ask it more than once in order to get it all 'in'. They made my process of purchase easy by giving me a fabulous repurchased 2012 Camry with only 13000+ miles on it. After my last car bled me nearly to death, I came away from Irwin's with a Complete Warranty for 8 years or my next 125,000 miles. Never again will I have to think about repairs. Never again will I go to anyone else for my car purchase. Thank you all at Irwin Automotive in Laconia, NH, from the bottom of my car-driving-heart! You are the very best. I am one happy, happy customer!

C. Nyhan

Dec 11, 2015

Steve Dudley, Scott Chavanelle and Tom Trites were great. The experience they provided was simple and solid. The guys were courteous, professional and pleasurable. Just can't say enough about how smooth and "non-confrontational" or difficult the whole buying process was with these guys. And, be sure to check in and see Bill Salta at the Irwin Quicklane for all of your automotive repair needs or worries. Simply put, "just real solid sales and service top to bottom".

Ray

Dec 10, 2015

Excellent Service with a Smile! Irwin Auto has always been a pleasant place to do business. We have purchased many vehicles there and will continue to in the future. Especially with great service to boot! Thanks Nick!

Bill

Dec 9, 2015

I brought my 05 mustang in to be serviced due to a problem with it not always starting. We dropped the veh off was kept informed by Corey Twardosky who was very helpful and informative . Problem was solved . Very happy with the service we received.

Jessi Fleck

Dec 9, 2015

After an accident, we needed to replace a vehicle quickly. Knowing the safety of the Ford Focus, we looked at the available cars on Irwin's website. We went to Irwin's the next day and purchased the vehicle. Michelle Whitney provided us with exceptional service and was prompt and courteous with answers to our questions. We were able to drive our Ford Focus home the next day. Very pleased with our experience!

Christina M

Dec 8, 2015

My husband and I had reached the limit on our current car. We needed a newer car and fast. There was no high-pressure sales, our salesperson, Adam was great. He listened to what we wanted, what we could afford, and didn't try to get us in something that we couldn't afford. The finance department was great showing us several different options and plans, while still staying in our price range. It's difficult having to purchase a vehicle and commit to a monthly payment, but this experience was painless, the staff was accommodating, friendly, and helpful. This is my second buying experience at Irwin and I would recommend this to family and friends! Thank you!!!

Jen & ken

Dec 7, 2015

It was time to start looking for a new car for Jennifer and a person at work recently bought a new rav4 from Irwin of Laconia and suggested I take a ride up because the sales people were friendly and helpful, so we went up and Jennifer picked out a car she liked and we got Scott Hayward to help us through the process and Scott is not only a salesman but an all around good guy very professional he went over and above to help get jen into her new car, will be back when the time comes to buy again. Thanks so much Irwin of Laconia

Diane Beetle

Dec 2, 2015

I purchased a Toyota Camry from your dealership on Nov 5, 2015. I found my salesman Michael DeNauw to be very personable, friendly, professional and sincerely interested in helping me obtain a car that would be reliable and safe. He put me at ease very quickly as I was nervous and made the whole process go so smoothly. I cant say enough good about him as he was wonderful to me. Also, Scott who was the finance guy was just as wonderful. It truly was a great buying experience from start to finish. These two people: Mike and Scott are a real asset to your company and should be commended with the way they interact with the public and are both really nice people and both go the extra mile to satisfy the customer. Thank you again Mike and Scott. I also referred my daughter Kristie who bought a car the next week with the assistance of Mike and Scott. She found her buying experience just as satisfying and we will both be back when we need our next vehicle.

Duane Hammond, President of Pigs ina Poke

Dec 2, 2015

I brought my vehicle in for service at 1:00 pm, the time of my appointment. Mr. Abbott had all the pre-service paperwork completed in less than 5 minutes and my van in for service 5 minutes later. In less than an hour and 1/2 my vehicle was serviced, oil change, state inspection, check all fluids, and tires rotated. With my customer appreciation points, and discount coupons mailed to me by Irwin Motors, my bill was more than fair... Kudos Irwin!

Corey

Dec 1, 2015

Michelle made the whole buying experience painless. She allowed us to drive multiple cars over several trips to the dealership. I never felt any pressure to buy.

NESportsfan

Dec 1, 2015

I am driving a brand new shiny blue Prius C today! Geoff Cunningham was so easy to work with and really listened to my needs to make it happen! The process was stream lined: discussion, test drive, paperwork and approval! Thanks, Geoff!

Buddy

Nov 30, 2015

Mike DeNauw was a exceptional professional salesman. He assisted me by understanding my needs for a used car for my daughter which I was nervous in buying her first car.

KDreamIt

Nov 30, 2015

In all our years of car shopping this was by far the very best experience all the way around without question for a new car. Never had any pressure to buy. Ryan Worked hard to obtain what we were looking for and listened to every request we made always with a smile. Each representative we came in contact with was totally professional and willing to help. We highly recommend Ryan Leshchevallier as a Sales Product Specialist and will definately recommend Irwin Automotive Group. Certainly will return for any future auto needs we have. After the sale we have been contacted by each division manager offering their help and services if needed. Know that each department is there for us. Appreciated the full disclosure on Sales and Finance Dept. Felt confident on what we were signing and all questions were answered with hesitation. Great Experience. Thank you

mindy

Nov 30, 2015

did not think I could get a loan needed a new car before winter my sales mike denauw got me a loan now i can get to work this winter

Marty Ward,

Nov 27, 2015

I work for a company that supplies it's managers with a company car which is for for someone like me a good job as I didn't own a personal car. The company changed it's policy on cars and I needed a car ASAP. The reason I say this is because I am from Ireland and have only been here a short time, too short to establish enough credit to buy a car. I walked into Irwin in Laconia NH and met a man called Steve Dudley, right off the bat this guy was really interested in my needs and went back and forth to his bosses on my behalf to try and get me the loan for the car I needed. I was there a couple of hours as Steve and his team worked hard to get me the loan but it was to be unsuccessful. The hole time Steve was running around and working his butt off, never passing me by without keeping me in the loop, During this time Steve showed me a different type of car sales man as he showed me he was not out just for commission (which is how these guys make there living) he really wanted to get me into a car and really wanted to help showing me the human side to car sales men. I left the store and thanked him for all he tried and left. I could see the sad look in Steve's eyes that he could not help me. I was at work the next day and Steve Dudley called my office to speak to me, I said "Hi Steve" and Steve said can you get to the dealership ASAP not only did Steve get me a loan for a car, Steve went above and beyond my expectation and got me a car way above what i was looking to afford or buy. within 45 minutes I was signed up and out the door in my Chevrolet Equinox and I love it. Thank you Steve so much for going above and beyond. you change my thoughts on car sales men and made this hole experience smooth and easy, As long as Steve remains with Irwin of Laconia NH and I remain here I will go to no other than MR Steve Dudley.

Sam A.

Nov 27, 2015

I just purchased my first "respectable" vehicle from a dealership. I was worried for sometime as i have heard that the process can be long and painful. My experience at Irwin's, and specifically working with Chris Kelley, was the Polar Opposite. Chris was extremely pleasant to work with. He was honest and straightforward. From the moment i walked in the door, to the moment I drove off the lot. (in my 2013 Toyota tacoma!) He was more than willing to work with me as a first time buyer, and was not pushy, or eager to get the sale. He made sure this was the vehicle i really wanted, and did everything in his power to have me in it that day. While i was in there, the floor was extremely busy. Chris had his fair share of work cut out for him that day but in no way did it compromise his professionalism. Chis has drastically changed my outlook on car dealerships, and i strongly recommend him to anyone, old or young, experienced or inexperienced. You will not be disappointed. I could not be happier with the outcome, and I'm glad I went to Irwins!

Dave

Nov 25, 2015

Leased a Santa Fe from them, brought it back three weeks early. We had it detailed before we brought it back and it looked great. The paint was in better condition than any cars we looked at to replace it and they all had less miles. Employee told us the car looked great and we should be all set. Then I get a letter saying I owe $725.00 for excess wear and tear. This vehicle was in exceptional shape for 45,000 miles. When I went into the dealership they told me the car was already gone and to call the 800 number. No attempt at any customer service at all. Hyundai said I can either pay it or they send it to collection.

J.M.

Nov 25, 2015

Howard was extremely knowledgable in Irwin's product line and led us quickly to some new and used options that met our requirements. We were very pleased how easy and efficient it was to test drive several vehicles in a relatively short period of time. My wife was also very pleased that she could test drive without being joined by the sales person..We had no pressure in our negotiations and purchasing options were explained thoroughly.Very professional, organized and competent.

Charles Broughton

Nov 24, 2015

Tacoma checkup was fast & professional free oil change accompanied by printout and explanation of status of car

ColbyE

Nov 24, 2015

I recently purchased a 2015 RAV4 through Iriwn's and my sales representative, Tom Staples was terrific to work with. He truly went above and beyond to find me the perfect vehicle and to make sure I drove off the lot in something I loved. Irwin's and Tom have gained a life long customer and I couldn't be happier with the service and professionalism of everyone I interacted with.

Jay and Michele Filteau

Nov 21, 2015

Glenn was very personable and made the lease process easy and stress-free. There weren't any 2016 Toyota Tacoma double cab SR5s on the lot but Glenn found one for us that was scheduled to start build that very day. The lead time was estimated at 5 weeks to Irwin and it was there in 3. Glenn well represents the dealership and Toyota as well. This is the 6th vehicle we have leased or bought at Irwin and it won't be our last!

DW

Nov 19, 2015

I have nothing but good things to say about Irwin Hyundai. i have purchased a few cars in my life and they were the best, bye far. I purchased a 2016 elantra over the phone from Londonderry NH in a subway packing lot, from Adham Darwsh.( enjoying a Foot Long.) I had been to 3 other dealerships any they could not touch there price. Great Experience.

Donna Libbey

Nov 18, 2015

Great service! Thank you Glenn Buehl for your very good sevice. You made buying a car easy. I love my 2012 Toyota Camry and plan to have it for many years. Thank you!

Diane W.

Nov 15, 2015

We have purchased several vehicles from Irwins over the years, serviced them there too. Always a pleasant experience. We bought a 2015 Rav last week from Gene Meier. He was so helpful and nice, listened to us. Great guy. Rav was ready when he said it would be and we were on our way. Couldn't be more pleased. Love the RAV4!

neil

Nov 15, 2015

After 340,000 miles on our 2001 Honda Odyssey van, we were looking to finally replace it. Irwin Auto was always a place people recommended and now I will be able to do the same. We are now driving a 2008 Toyota Sienna and could not be more pleased with how the vehicle was represented when we first saw it and, especially, offered at a price that was comparable to a private party sale. We appreciated the good work of Howard Cullen, our sales person, who was able to make this purchase a pleasurable one - always responsive and straight forward. We look forward to many long years with our new van and will most certainly send others to Howard Cullen and Irwin Automotive! Neil from Warner, NH

Steve Kushmerek

Nov 15, 2015

Purchase process was excellent, Tom Staples was a pleasure to deal with, the service Dept. was very slow to prep the new vehicle and I had to wait over three hours! Really not acceptable!!

Jason

Nov 14, 2015

Scott Hayward was great to deal with. Enjoying my 2016 Tacoma. Irwin Motors has a great selection and provides a great buying experience

MaryBee Longabaugh

Nov 14, 2015

Brought my 2005 Sienna Van in for a rear tail light. The repair was handled in a very timely manner.

TF

Nov 14, 2015

Scott Hayward facilitated a great deal (price)and provided excellent service scheduling delivery to my home address. I will buy all of my cars from Irwin, this is my second purchase in two years, I will never go anyplace else!

Zafar

Nov 2, 2015

I bought my Toyota sienna from Irwins. I drove all the way from Manchester to Laconia because when I search on line they offer me very good deal. I went for a test drive. The associate Mr. Gene Meier was extremely nice and honest person. Overall I have very good experience. In future if I buy another vehicle I would go to Irwin even they are almost 40 mile away from Manchester. I will recommend to my friend too.

BobT

Nov 1, 2015

The buying experience was great especially dealing with Geoff Cunningham...a real pro who takes care of his repeat customers. The facilities and customer service were top notch...we enjoyed ringing the BELL!

Sylvia McCall

Oct 31, 2015

I was actually there to look at a used vehicle, but found that I could get a brand new car for not much more money. This was my first new car purchase in 12 years - and the 2015 Accent I purchased fits me well. I look forward to driving it as long as I drove my 2003 Ford Focus. Having not bought a car for that long, I was a little nervous - but Joe Collie made it easy and friendly. I would recommend him to anyone.

DGray

Oct 30, 2015

On 10/28 I purchased a Jeep from Irwins. When I went in for a test drive it was no pressure and no problem. I purchased the vehicle with the assistance of Adham Darwish. I found the overall experience to be relaxed and easy. I would purchase another vehicle from them and would suggest them to friends also.

Beth

Oct 29, 2015

Overall, a pleasant experience. Everyone was very friendly and helpful, without being smothering. My credit is not awesome, but Michael DeNauw got me into the vehicle I had wanted. He was very personable and efficient, as was the financial advisor, Scott. I would definitely recommend them to a friend.

Jared Riley

Oct 27, 2015

Yes I just recently (as of yesterday) was able to get financed through Irwins used car center located at 59 Bisson avenue in Laconia, NH. I must say that throughout the entire process Irwins was beyond professional and also worked extremely hard to find the right car for me at this time . I highly recommend visiting Irwin's if you are at all interested in purchasing a new or used car. You owe it to yourself to seek out the highest quality and reputable Car Dealerships in the entire state if NH. I was helped out through my Journey by Mike Deneaux initially and Steve Dudley at the Irwin zone's used car Lot. They were unbelievably and to my true astonishment able to get me into a great used Car with half the mileage on it i was originally looking and researching for myself to purchase. They went above and beyond in finding me a car with a monthly payment under 250.00 dollars a month . They actually shocked me when they let me know they had found a car with payments under$ 200.00 a month !!!!!!! I was elated and beyond happy and feel very fortunate that I have access to such an outstanding and prestigious company such as Irwin's. I feel beyond lucky that they were able to help me and I truly do feel that they did everthing possible in their power to find and get me into the best possible fit for me right now :)) I never expected such a pleasent and easy car buying experience and all right here in good old Laconia, NH. I'm a very happy buyer and also new Car owner:) Thank you Mike and Steve and I can't leave out Scott Chavanelle. All three went above and beyond the call in finding the right fit for me personally. Thank you gentlemen for your hard work and professinal manner. It was a pleasure. Thank you again.

PaulB

Oct 21, 2015

Great job by company and Corey T. and James O'K.......I have had 2 Services there and both were great.

Sean S

Oct 21, 2015

Ryan lesh cheville was more than knowledgeable and informative. He was as excited for me as I was. Fun, low pressure dealing just the way it should be.

Shoshana

Oct 21, 2015

My agent was Tom Staples. He was very attentive and super nice! He didn't push me into a sale like a lot of people in the car buying business do try to do. I really enjoyed working with him! I would recommend anyone that decides to buy a car from Irwin to go to this man.

Ron Kiesel

Oct 19, 2015

My '09 RAV4 required NH vehicle inspection, and also I requested that the brakes be checked. The technician, Michael Adair, reported that the brakes are in perfect order, much to my satisfaction. Service Advisor Gary Stohl handled my appointment with courtesy, efficiency and friendliness, as he always does!

Anny Grimmett

Oct 15, 2015

Scott Hayward is the best! He worked very hard to provide the best experience for us. Also he found a very good deal for us. I will certainly return if i need to buy another vehicle. Highly recommended.

GaryPatriotsfan

Oct 14, 2015

We dealt with Craig when we bought a Toyota Camry last year. He was quite knowledgeable and thorough. It was an easy process when we decided to trade in our Venza this year. Love our new 2016 Toyota Camry. Thanks. Craig.

Nicole

Oct 14, 2015

The whole car buying experience with Irwin Automotive Group was great. I started by looking on line and was surprised how fast and helpful the internet sales agents were, they had the car I was interested in looking at pulled up to the front door for me when I arrived at the showroom. I was immediately greeted by Glenn and from that point forward it was smooth sailing. Glenn was informative, helpful and never pressured me in anyway. He even took the time to walk me through the features in the car and set up my cell phone with the hands free system so I wouldn't have to worry about. I would recommend Irwin's to anyone.

Jim944

Oct 12, 2015

Just recently bought a used Toyota Highlander from Glenn Buehl at Irwin Automotive. Much to my surprise, it was a very pleasant experience. Glenn was extremely knowledgeable, professional and low key with no pressure to buy. He walked me through the many options on the vehicle and took the time to explain any that I didn't totally understand. I got a prat price on a great car with no hassle. I'd highly recommend buying from Glenn and Irwin. It's a winning combination.

Tiffany

Oct 10, 2015

We went in to trade our 2013 Hyundai Elantra for an SUV at the Union Ave location. Right away Steve Dudley was there to help. He looked through the inventory and found exactly what we were looking for. We had negative equity on our car meaning that we owed more on the loan than our car was worth. We knew that we would have to roll the remainder of our loan onto the new loan. Steve didn't beat around the bush he told us right away that the numbers may not come back the way we would like, but he was happy to crunch the numbers for us and see what he could offer. We turned down the first offer that he came back with and told him that it was nothing against him we just couldn't swing it. We thought that was it and we weren't going to get the SUV. He immediately went back and had them crunch some more numbers and came back with an offer that we couldn't refuse! He got us more money for our trade and was able to keep our monthly payment close to what we were already paying on our current car. He was great to work with! He wanted to make sure that we would be happy and he wanted to make sure we walked out with the car we wanted!

Lola NFL Sports nut

Oct 8, 2015

Yesterday I met with Craig LaChapelle at Irwin's to discuss the option of lease vs purchase. I ended up with an incredible deal with a lease of a 2016 Toyota Camry. I was impressed with Craig's knowledge of the vehicle as well as the in's and out's of the lease program. I will definitely recommend my friends to seek Craig out when they are looking for a vehicle. He made the entire process simple. Thanks Craig.

Brenda

Oct 4, 2015

Thank you Michelle Whitney. I have bought many vehicles, also worked in a dealership for years both in sales and service. I have to say you did an awesome job, friendly, professional. Understanding of our wants and needs, Not once did I feel like you were pressuring us. Once again, Thank you for all you did. I will certainly send friends your way. Thanks goes out to Chris & Dennis. Brenda G

BrianAllen03269

Oct 3, 2015

Absolutely enjoyed buying our new 2015 Ford F150 Lariat crew. Charlie Lajeskie made the whole purchase comfortable and relaxed. Irwin was straight forward with their price, one that we thought was fair given how much truck we were getting [it's blue w/ tan leather, 3.5L EcoBoost, 4x4, power everything, and options we didn't even know we wanted but have now added to our must have list]. This is our 6th truck purchase, and it's light years ahead in ride comfort and convenience [sharp looking if you're a truck person]. Technology wise I'm learning all the cool new features & power wise the 3.5L EB has lots of get up and go, plus great tow capacity, yet still gets decent mpg. I am incredibly happy with our new Ford F150 and suggest that anyone looking for their next vehicle - check with Irwin and see if they can make you this happy.

Richard Pease

Sep 30, 2015

Glenn Buehl made the purchase of a new 2015 Toyota Prius a surprisingly pleasant experience. Glenn was attentive while I explained my internal debate about whether I should continue to run my old Prius or buy a new one. Remarkably, as we discussed the pros and cons of the options available to me, I felt absolutely no pressure to buy a new one. Glenn demonstrated he was very knowledgable about the Prius (old and new) and, in the end, made my decision (while still difficult) a relatively straight-forward one. Compared to the typical nightmare buying experience I have endured at other dealers, this go-round was a dream. Jessica Rando (Accessory Manager) and Dennis in the finance department were also very helpful. Based on my experience with everyone at Irwin's, it is clear to me that it is 'company policy' to always ensure the customer comes first. Kudos to the staff and management at Irwin's for creating an environment where a car buying experience doesn't need to be dreaded.

BRIAN CANELAS

Sep 29, 2015

After a long search around New England I finally found a truck at Irwin Ford. My salesman David Foster and finance guy, Dennis Marhefka made this a very easy decision to make. Thank you to everybody at the Iriwns dealerships for making my truck buying experience easy!!!!

Jerry B.

Sep 29, 2015

I've bought several cars from Steve Dudley at Irwin. Every deal has been super fast and smooth. Ive been very happy with the cars, Steve's professionalism, and the courteous staff. I will continue to buy cars from Steve and Irwins.

Butch Burgess

Sep 28, 2015

got a multi point inspection completed today with no fuss + no hassle. Everything just right, a thorough complete inspection process completed swiftly with no dallying around. Attention to the customer is 100%!

sullyboy511

Sep 28, 2015

Geoff Cunningham made the purchase of my brand new Ford f-150 an enjoyable and remarkably stress free experience. He was knowledgeable about the vehicle and how that would translate into my lifestyle. I can't say enough about the staff(from Lisa with the accessories to the GREAT gentleman-who name I can't recall who explained the warranty options)was helpful without the feeling of being "bullied" into something that wasn't for me. I hope to be an Irwin customer for life because of these wonderful people you have the privilege of employing....Raises ALL around!!!! Sincerely, Maureen H. Sullivan

bill s

Sep 24, 2015

Just had the pleasure of leasing a 2016 Ford Explorer from Gene Meier. Gene is very professional and went the extra mile to get me the best deal and tailored the deal to my budget. Highly recommend Gene and Irwin motors. Josh Glacier in finance made the process quick and easy.

White Mountain Couple

Sep 17, 2015

Michelle was professional, friendly and extremely knowledgeable. It was a pleasure doing business with her. She made the process fast, easy and efficient.

james greene

Sep 14, 2015

no hassles in and out buying my truck great people

Ms Ginny

Sep 11, 2015

reliable, timely, personal. Couldn't have been better experience

Bill Brown

Sep 10, 2015

Mike D. was a very professional sales man. He was so helpful to me in assisting me in the buying process in which can be a stressful experience. Mike was very accommodating to my needs in what I needed and I can not thank him enough for his effort. He was great!!

Bob

Sep 10, 2015

I've been bringing our 2006 Hyundai Tucson here for over a year. With 174,000 miles on it it's needed some work but Irwins always takes care of us. Bob Cote, service advisor, has been great. He treats loyal customers with honesty and courtesy, and with a genuine concern for doing the right thing for the customer. When we replace this car, Irwins is where we'll shop. They also take good care of our Scion IQ. Thanks guys!

R.W. Kiesel

Sep 10, 2015

This morning I tiik my 2009 Toyota RAV4 to Irwin Toyota for its 65,000 mile sheduled maintenance. Service Advisor Garl Stohl (220) attended to my needs with absolute efficiency, and Tecnician Wayne Thayer (640) performed required maintenance with professional skill! I am a repeat customer of Irwin Toyota, and these are reasons why!

Charles

Sep 6, 2015

Bob Abbott was very helpful and friendly when I had my toyata tacoma service.

Kristi Horne

Sep 5, 2015

Irwin hyundai was great to me. Thanks Steve fire getting me a nice car that I love. I have a LINCOLN!!!!

Ray c

Aug 31, 2015

Had another great experience leasing from Irwins, especially the fantastic service from Glenn Beuhl. Then again, I've always received excellent help from Glenn. Going on my 5th or 6th lease from Irwins, because of service from Glenn. Went from a Corolla to a Tundra to a Focus to a Camry and now the Rav4. Love the Rav4 and thanks again Glenn for the great service! Ray

New Jeep Owner

Aug 30, 2015

I normally hate going to dealerships. I've dealt with very shady dealers in the past and am generally very skeptical. Irwin was very professional and had great customer service from the beginning. I found a vehicle online that I wanted to test drive and dealt with Kristina until I could get in and look at it/drive it. She was responsive and friendly. When I showed up for the test drive I dealt with Adham Darwish. He was very nice and accommodating and I never got that pressure that you get at some dealerships. I was at the dealership after service hours and since the service department wouldn't be able to detail my car, Adham took 45 minutes to do it himself (with a certificate for a full detail by the service department) so I could take the car home that night. I researched costs for this and a couple other models throughout NH and Mass and Irwin routinely had the lowest prices. I live an hour away from Irwin and as I drive around now, I see tons of vehicles from Irwin... that to me says that people are willing drive up to Laconia to deal with Irwin even though they probably drive past a dozen other dealers that sell the same models! I would definitely recommend Irwin to friends.

syd_shep

Aug 24, 2015

We went to look for my first car and the process was so painless. We had Steve Dudley and he was friendly and social able. He made sure we got into a car that wasn't passed out budget and that it was safe for me. We told him what we wanted and he got exactly that. I would recommend this dealership to anyone.

Sbro

Aug 23, 2015

I picked up a brand new 2015 Toyota Tacoma yesterday from Irwin Automotive Group. I was assisted by Scott Hayward and he was a pleasure to deal with. He was able to get the vehicle in my price range and was very helpful. I would certainly recommend seeing Scott if you are planning on purchasing or leasing a new vehicle. I will certainly return to Irwins in the future.

BrianKC

Aug 21, 2015

The salesman, Gene Meier, made the process of buying my truck easy and comfortable. Not encountering a "high pressure" sales pitch was the reason I purchased this vehicle. I will recommend Irwin Auto Group to any of my friends who may be in the market for a new truck or car.

Kenny C

Aug 21, 2015

I frequently bring my car to Quicklane for all my repairs and service needs. The staff there is very helpful and knowledgeable. Corey provided great and friendly service when I called to make an appointment. He was professional and took the time to actually acknowledge me and then made sure to schedule my appointment at a very convenient time. He's great at making customers feel welcomed! Bill is always friendly too, knows his customers on a first-name basis and is very quick at processing requests and getting my car in and out quickly while keeping me informed of any changes or other repairs that need to be made. I appreciate it and I wouldn't bring my car anywhere else

Greg Berry

Aug 20, 2015

I highly recommend Irwin Motors Group, especially Bill Salta at Laconia Quicklane. I've done business with Bill for over 30 years. He is very professional & easy to seal with. Always provides fast & courteous service.

Jason

Aug 20, 2015

Called in on 8/20/2015 and spoke to Charlie in Sales. Was looking for the bet price out the door for a new holdover 2014 Toyota Prius V. Found a comparable 2015 for less money at a local competitor. Charlie was not all that helpful and told me that my call was unusual. Not sure why an individual who is calling in to get a price on a vehicle from a dealer would be unusual. In the end, they would not discount the vehicle. Opting to go to the dealership that not only wants to sell a vehicle, but wants to sell to me.

Keith Farrell

Aug 20, 2015

I called Glenn and told him what kind of Toyota we were looking for. When we arrived he had 4 vehicles matching what we asked about. The very first one we tried was perfect for our needs. He worked out the details, the trade, the financing, and two days later we were at the dealership signing the papers to purchase that car! Great job Glenn. We will definitely return to Irwin to purchase a car in the future (as long as Glenn is there!)

Ken G

Aug 20, 2015

Our car is a 2003 Jaguar X-Type. While traveling to Laconia, NH for the summer, the 'Check Engine' light came. So upon arrival we looked for Jaguar Service Specialists - and too our great benefit, Irwin Automotive Group has proved to be the best. Service was fast, responsive, cost was as estimated (and relative to our normal Jaguar dealer, less expensive, and has a full years warranty. We could not ask for more - and got GREAT SERVICE. So also today I had the Jag serviced (i.e. oil change, filter, tires rotated, etc.) and same great service was experienced again.

Joyce and Keith

Aug 19, 2015

We recently purchase a Toyota from Irwin Motors in Laconia. Our sales rep, Glen Buehl was fantastic. We told him what we were looking for and he found us what we wanted in the very first car we saw. He gathered our information and the process was complete in a very timely manner. He also thoroughly explained each part of the blue tooth and memory stick apps and connected my phone to the car before we left the lot. Our experience was excellent. We previously purchased a Toyota from Glen Buehl and again, a completely excellent purchasing experience. Thanks so much for the wonderful service!

KimE

Aug 18, 2015

Mike D at Irwins is the BEST sale Rep on the planet! Mike LISTENED, and found the right car at the right price - went above and beyond in every way. Drove the car away that day woohoo! Mike is not only Honest, he's funny, smart, and has you securely under his wing - just like buying a car from an old trusted friend...Go see him, you will be so HAPPY!

RyanMcGowan

Aug 18, 2015

Im 18 and just got my used Hyuandai Elantra GT from Mike DatIrwin's Laconia - what a great surprise to be greeted by a friendly, smart, funny guy like Mike D! He listens! He Delivers! In only 3 HOURS I drove away with my sporty Elantra and I smiled all the way home. I feel safe with Mike D handling things for me. I love Irwins and hope Mike D stays for a verrrrrrryyyy long time. Go see him, you won't be disappointed!

tmHerbalife

Aug 18, 2015

Mike D-made our buying experience an AWESOME one! My 18 yr old son's first buying experience-no hassles, no stress, just straightforward & Honest prices and service - got the price and payments he afford and we drove away with his dream car! THANK YOU MIKE D AND IRWIN AUTO - YOURE THE BEST THATS WHY I KEEP COMING BACK!!!!!!!

Betty

Aug 17, 2015

Really had a great buying experience. Found the Sienna I wanted on line at Irwin, Scott Hayward was waiting for us when we arrived for a test drive. When we came down to pick up the car, he had everything ready for us. Definitely recommend Scott (he's had a lot of years in the industry in one capacity or another) and he's got the answers. Finding the car we wanted on line was great; the price was in line with what we were seeing in New England for that car.

Andrew C.

Aug 15, 2015

We recently went into Irwin Toyota in Laconia with very definite needs. We had a car that was too large for our current lifestyle, had lots of equity and we felt we needed to go to a AWD vehicle because of where we live. Scott Hayward was our contact, we had an appointment, and very quickly he mentioned the car we had in mind, the RAV4. Scott made many changes in the overall plan, from new, to previously owned, to sale with cash back. There was no pressure , only guidance , by Scott as to our possibilities. When we were finished, after 6 hours, we felt we had made OUR OWN decision and were not pressured in any way. Scott, and the whole team at Irwin's made this car purchase a very pleasant experience.

Greg

Aug 14, 2015

I've had my vehicles serviced at Quicklane for a while now and can't really say enough good things about the staff and the work they've done for me. If I had to find an issue it would be the very uncomfortable seats in the waiting area. But I don't go there for the seats, I go there for the wonderful service. Thank you.

Shawn Oneill

Aug 13, 2015

Went in just looking ,ended up buying. Got a great deal helpful sales staff not just thinking of them selves. Steve Dudley was the best. I will be looking for him when we replace my wife's car as well.

CrystalB

Aug 12, 2015

A week ago I needed to trade my car for something new as mine was old and needed too much work for us to financially handle. I checked out the website to get an idea of what I thought we could afford and what I wanted visually in a car. We ended up finding something completely different although similar to my dream care (Scion XB) and purchased a 2012 Nissan Cube with only 20k miles that was 3 years old. This is my newest, best condition car to date! In the past I have also purchased a Mazda 6 at this dealership 10 years ago. So far the quality and condition of cars I have purchased here have been a lifesaver as I can't tell you how many times I've purchased an older vehicle and immediately had to fix something pricey. I have a long history with Joe Collie's wife, knowing Joe myself I wasn't about to give my business to someone I didn't already know and trust. He was able to work with us being on a short time crunch and the distraction of our rowdy 5 year old who loved test driving the cars but didn't understand why we couldn't just buy and leave. He helped cure any curiosity I had with other vehicles when we kinda knew that the Cube was going to be it - sorta like love at first sight. Now that we have the Cube - my son calls it the "Ice Cube" cause it's white - we are having fun driving it around, parking in spots I couldn't before with my previous station wagon, and using it as our new family vehicle because it has amazing gas mileage. Even my husband, who drives professionally as a CDL-A, loves to drive it cause it has large head room and space for long legs without feeling cramped. We are thankful for Joe Collie and his attention to what we wanted, he didn't even try to suggest anything out of our realm or something brand new. He listened and gave us exactly what we wanted. Thanks again for being a great, local dealership!

Mary Smith

Aug 12, 2015

I worked with the sales, autobody shop and service shop at Irwin and I couldn't be happier with Irwin Automotive Group. I would recommend anyone go there whether you need a new/used car of simply need repairs. The quality of service provided is second to none.

David

Aug 8, 2015

Thank you Tom Staples and the rest of the crew at Irwin Toyota . was able to pick out the car online and they were able to do financing that fit my needs and budget.Tom went out of his way to make sure i had a great buying experience . will do business again , thanks David

Toni P.

Aug 8, 2015

Everyone was very attentive! There was absolutely no sales pressure. The buying process was very simple. The facility is clean and has tons and tons of cars. Truly something for everyone. It was my first car buying experience and I would definitely go back AND recommend to anyone!

Perry H

Aug 7, 2015

We just leased a Toyota Corolla and our sales rep was Howard Cullen. It was an enjoyable transaction, and Howard was very helpful. He was polite, knowledgeable and has the ability to really listen to his customers. I asked quite a few questions and always got a helpful reply. Would recommend Howard Cullen to friends and family.

StephenD

Aug 6, 2015

Working with Geoff Cunningham was one of the best if not the best experiences I have ever had getting a new car. He worked with me to get me the best possible deal on my new Camry SE. I was very satisfied with what they allowed me for a my old Toyota Camry. My original plan was to go to several dealer ships, but, after spending just a few moments with Geoff I decided that it just can't get any better than this and had no need to go elsewhere. This was the 4th new vehicle that I have Purchased from the Irwin Zone in past 20 years.

Charlie Broughton

Aug 4, 2015

Ron O'Connor and the Irwin Quick Lube did a terrific job in servicing our Toyota Tacoma before a long vacation drive.

Ruth

Aug 1, 2015

Fast, on time, good price, complete car analysis is part of the service. We like their friendliness and ease of appointment setting online.

Chris

Jul 31, 2015

I had the pleasure of dealing with Kevin when buying my 2015 Veloster Turbo. My grandparents had gone to him a couple days prior and spoke very highly of him. He was upfront and informative. Hands down the best car buying experience I've ever had.

Fred

Jul 31, 2015

We met with Chris Kelley of Irwin Automotive to purchase our Ford F150. He was excellent! He took what could have been a bad car buying experience and turned it around into a great one! The whole team (finance and Sales) worked to provide us a solution to our problem. I know many other dealerships who would have not extended this level of service. We are very satisfied and would purchase there again!

NurseAmy

Jul 31, 2015

I had a good experience all the way through. I worked with Sal in the internet department and then when I got to the dealership I worked with Joe Collie, who actually had sold my neighbor a car a couple years ago. I was surprised to see my Santa Fe had more features than my Explorer, which was a lot more money. The Santa Fe had a heated steering wheel and air conditioned seats, which my Explorer did not - even though it was $10k more. Add the better warranty and the good service I got from Joe and Sal and everything was awesome!

Olivia

Jul 31, 2015

I just purchased a Toyota Corolla. Scott Hayward helped me find the car I was looking for. He provided me with excellent customer service! He was able to get me a great deal on a brand new car. He has a great personality and I would absolutely recommend his services if you are buying a car at Irwin in Laconia NH!

GrampaB

Jul 28, 2015

Scott Hayward went out of his way to deliver a new Toyota to us. He showed us many options and allowed us to choose the Toyota that was best suited for us.

Kathi p manchester, Paul C Sommerville

Jul 28, 2015

My brother Paul was looking to buy his first car in 30+ years. I suggested that I look around for him and give him some prices. I called several Hyundai dealerships and asked about prices, rebates, etc. Irwin worked with me over the phone for a week and stayed true to the price guarantee. We negotiated a great price. My brother and I met Adham Darwish at Irwins. He was very accommodating and there was no sales pressure. We had already spoken on the phone and got prices and he stayed true to the price. After test drives and questions, Paul (my brother) bought his 2015 Elantra Limited. Everything went smoothly. He loves the car and when I am ready to trade in mine I will be going to Irwins.

NanaK

Jul 28, 2015

I recently leased a 2015 Toyota Camry and love it! My experience was excellent from the time I came in to the delivery of the car. Scott Hayward helped me decide what I wanted and he found the perfect one for me on the lot. He was very efficient and fast and I had the car home the next day! We just completed our first trip in the Camry and couldn't be happier with it. I highly recommend this car, and Scott Hayward.

Nate

Jul 28, 2015

No hassle purchase. Told them exactly what we were looking for, trade in value, price range, payment, and features wanted in new car. Our salesman Mike D was courteous, and made this an easy experience. Didn't get the typical run around and number game you'd expect from a dealership. Next purchase will be from this dealership as from Mike. From beginning to end was a pleasant experience.

Scott Hayward

Jul 28, 2015

Scott Hayward was very informative and helped us greatly. We had made a decision as to what vehicle we preferred and he guided us into a vehicle that better suit our needs. His choice was far wiser than ours.

MaryM

Jul 25, 2015

Purchased a 2012 Kia Soul from Irwin Hyundai this afternoon. Adham took care of us and could not have been more helpful or easier to deal with. The process was smooth, relatively quick, and we were given a fair price with our trade-in. Would definitely recommend this dealership to a friend.

Hollis Morrill Jr

Jul 24, 2015

I bought my F250 In 2012 From Irwins. And All the times I've been there for normal Scheduled service,I have received prompt and courteous attention from everybody that works there. A Great place to do business. And My service advisor.(Wayne Uhlenberg), and the mechanic were Great. They actually listened to what I said,and followed through with it.

bgwhitmo

Jul 23, 2015

Gary Stohl helped me at Irwin with a complicated list of items. Very courteous and competent service manager. Old truck, but will be better now due to Irwin and Gary's competence.

Pat Olson

Jul 23, 2015

I purchased a new 2015 Toyota Highlander last week from the Irwin dealership in Laconia. Scott Hayward warmly greeted us as we walked into the showroom. He showed us a Rav4 and offered me the chance to test drive the Highlander. He answered all my questions, has e-mailed me and called to follow-up on the transaction. I couldn't be happier with my new vehicle and I wouldn't hesitate to recommend Scott Hayward to a friend or contact him in the future if I need another car.

2013 Explorer Limited

Jul 22, 2015

I cannot say enough about Irwin's new Express Maintenance! What used to keep me waiting at there dealership for an hour and a half was completed start to stop in a half hour. My service guy, Steve Barbour, was very professional, smiling and greeted me quickly. They were done so fast I thought they forgot to do something on the car. Steve reassured me that everyone was complete and that the new process they were doing has sped things up! I'll never Service anywhere besides Irwin from now on! Thank you!

AlbertM

Jul 22, 2015

I dealt with Dennis Ackley who took my request for service promptly but also described the no charge services they would perform. At checkout, at the time he had given me, he reviewed the service performed and then outlined the service that should be done at the next service visit. All of this done in a very understanding manner. It was a very productive experience.

J. Coffey

Jul 22, 2015

My '06 F350 diesel was having trouble starting, whether hot or cold. It took a while for it to mess up with the Mike mechanic there but when it finally did the service manager Jim O'Keefe got me scheduled in and kept me informed during the repairs. Great Job Guys!!

JEKeyser

Jul 21, 2015

Was very pleased with the experience of purchasing a used Toyota Camry. Our salesman, Adham Darwish found exactly what we wanted and was very courteous and attentive to details to find something we could afford and enjoy for a long time to come.

Centerharbear

Jul 18, 2015

Brought my 2014 Ford Fiesta in for an oil change. Steve Barbour greeted me right away and got my car right in. When my car was done he came to get me and informed me of another issue I needed to take care of in the future but didn't pressure me to do it right away. Steve is a friendly, helpful guy. He even emailed me an estimate for the upcoming work which arrived before I got home.

Loves NH

Jul 18, 2015

We could not be happier with the Service that we received from Kevin Mull. We were far from easy customers and kevin took the time and answered all of our questions. We will surely recommend kevin and Irwin hyundai

Lucille from the North Country

Jul 18, 2015

I had a great experience buying a car thru the internet with IRWIN AUTOMOTIVE GROUP, via cars.com... the customer service was awesome....within one day I ordered my car and was delivered to my home the next day...Craig Lachapelle the customer service rep was on top of every detail to ensure all went well ...and it did....I love my new car and the ease of sale NO PRESSURE, good price, pleasant experience...thanks so much...this meant every thing to me...

Matt and Holly

Jul 14, 2015

My husband and I just purchased a certified pre owned 2013 Ford Explorer Limited Edition from Irwin. We couldn't be more happy with our vehicle and the service we received from the whole team. Our salesman, Glenn Buehl was so knowledgeable about every aspect of our vehicle, he made this whole process very easy for us. This was my first time purchasing a vehicle from a dealership and I was prepared for a long and drawn out ordeal, but I was pleasantly surprised at how quick and painless the process was. They were fair with what they offered us for our trade in. Glen was very polite and patient (we had our two very hungry and overtired children) with us. It was a very positive experience, and we will definitely be back in a few years to purchase another vehicle from Glenn! My only gripe is I wish we had a little more time to think about the couple extras they offer you when sure signing the final documents, extended warranty, gap insurance etc. A little heads up would be nice. Otherwise everything was perfect!!

Susan C

Jul 14, 2015

Anytime anyone in our family needs a car, we call Glenn. He is patient, informative, organized, and he listens to your needs. The Corolla I purchased in 2005 had recently hit 200,000 miles and when it sounded like I'd have to invest in some repairs, it was decided, " Time to call Glenn!" I called Glenn and made an appointment to come in on Tuesday at 3:00 pm. I told him what I was looking for. He listens. The first vehicle he showed my husband and I was the one I bought. I love it! I was so happy to know that I'd be going home with my new Rav 4. Glenn expertly got us through the copious paperwork. He took the time to go over the new gadgets and showed us a video of the Rav 4 and the AWD: I won't be afraid to drive in the Winter! I also enjoyed Chris in financials, very patient and great sense of humor, and Jessica too, who showed us some accessories. I am one very satisfied customer. Thanks so much. Until the next time Glenn, be well.

tom

Jul 10, 2015

Steve Dudley the sales man got me a great deal fast service and he was honest and strait up there was no hassle.

Happy Customet

Jun 30, 2015

Just purchased my second car from Michelle it is the third vehicle was purchased from our household. Michelle is always professional, efficient, and works hard we will definitely be back.

kcrum

Jun 26, 2015

I had a quick and easy purchase, with friendly service, from Scott Hayward at Irwin Auto. I got an amazing deal on a pre-owned 2011 Subaru Outback. I couldn't be happier!

John L.

Jun 24, 2015

Purchased used truck and Glen Buehl was great. The truck needed some repairs before the deal could be finalized. Glen kept me updated every other day as to how things were progressing. Delivery went very smoothly as Glen showed me every bell and whistle that the truck has. Have had some post-sale questions and repairs that he has managed also. Had a question yesterday about the title when I was registering the truck...Glen talked me through all of it over the phone. This is now me third vehicle purchase with Glen. Hope he never retires.

Todd nadeau

Jun 23, 2015

Go see Steve Dudley he is a great sales man and works hard to get you into a great car at a good cost

Trudi

Jun 22, 2015

Saturday I stopped in to check out what the deals would be on a Hyundai hybrid and ended up with a dream car. My salesman, Adham Darwish was exceptional, as was the sales manager and all the staff I came in contact with. The prompt and courteous attention was outstanding, the car speaks for itself and the deal they offered me actually caused me to back out of a pre sale agreement that I had made just that morning as this was the best business deal. I would go back in a heartbeat next time to take advantage of what they have to offer..

Bob and Kay

Jun 18, 2015

We just purchased a new RAV 4. This was our second vehicle purchased at Irwin Toyota. We sought out Scott Hayward to work with as he had sold us our previous vehicle. Scott listened to our needs and did all that he could to meet them. The purchase process was hassle free. Scott's post sale follow up has been great. We would highly recommend both Irwin Toyota and especially Scott Hayward.

Linda

Jun 13, 2015

Got a 2011 Chevy Impala with the help of dealer Adham Darwish. He was great to deal with and I'm very happy with the service I received here! Thank you.

B&C Wallace

Jun 8, 2015

We just purchased a 2015 Toyota Tundra truck from Irwin's. Our sales rep was Howard Cullen. From the moment we entered the facility, Howard was very helpful in finding a truck for Bob to take for a ride. When the color was not available at Irwins, Howard did an awesome job in locating one in New England. Bob was thrilled. He was very accommodating in making our appointments for financing and also picking up the truck. We couldn't have asked for a better rep to assist us through the purchase of a new truck. We have been customers at Irwin Motors since 1959, and Howard has continued to make us "satisfied customers"!

Jason H

May 25, 2015

My experience with the service department and Lloyd Miles at Irwin Auto Group was nothing short of fantastic.

Shelby

May 22, 2015

Dennis Marhefka and Shamus Constant were professional, knowledgeable, efficient, and helpful in the buying process. I got a great deal on my brand new Toyota Rav4. I would recommend Irwin to anyone!

Chris Santos

May 16, 2015

We just purchased a new car from Adham Darwish at Irwin Motor Group in Laconia. We had excellent service from him and he met all our needs. We would definitely recommend him and this dealership.

Unhappy with irwin

May 15, 2015

Trying to have work done through them is a complete joke, they don't fix what needs to be fixed. They do not uphold a warranty. Charging customers for warranty work when the car is eligible for repairs paid by warranty. They assume woman are not intelligent, by telling them quick details and charging when they do not have to pay for their work. Multiple times used for service and never satisfied. They don't fix the vehicle even when the insurance covers the repairs.

Nj

May 12, 2015

Had a great buying experience in their Hyundai Group with Adham Darwish. Very friendly and knowledgeable. No pressure during the sale. Helped us with the financing options. They made it easy to buy.

Tonya young

May 9, 2015

Mike D awesome and he helped me and my mom two years in a row to a great deal. He is funny and personable. I would recommend hi to all my friends and family.

DG

May 5, 2015

Glenn Buehl and the Iriwn Toyota team got me the car I was looking for at a good price without any hassle. After an exhaustive search of regional inventories, Glenn matched the price on a special order Highlander Hybrid optioned up exactly how I wanted it. He kept me informed of the manufacturing process and met the delivery date. When I came to pick up the vehicle, the dealership was abuzz with activity. Cars were rolling in on carriers and driving off the lot. If you are looking for a no-nonsense place to buy a vehicle, this is it. Glen spent as much time as I needed to go through the dizzying array of features and did not let me leave until he was sure I was comfortable with everything. I would definitely recommend Glenn and the Irwin Automotive group to anyone shopping for a new car.

Grant and Diana Avery

May 4, 2015

We were pleased to have Michelle Whitney as our sales rep again. She assisted us with the lease of our previous Rav 4 and we found her to be as helpful as before. She is very pleasant to work with, has a great personality and shows a lot of enthusiasm. We leased another Rav 4 and are very pleased with the car, Also, Josh in the finance dept was very helpful and efficient with the documents.

Dan and Dot

May 1, 2015

I was really expecting a high pressure sale but instead got a very helpful experience. Howard Cullen worked with us to get just what we wanted.

lakewinniegirl

Apr 29, 2015

My friend and I stopped into Irwin Hyundai and were quickly helped by Kevin. He was very helpful and showed us the cars that fit my budget. Everything went very well. I would surely buy another car from irwins

Jennifer Plaisted

Apr 27, 2015

Adham was great with answering questions about my new car. He had a cheerful disposition and very helpful. Went into Hyundai yesterday and picked out my car. Today I picked up my Nissan Versa with good quality service and a smile. I will highly recommend Irwin Hyundai to friends and family

Dave B.

Apr 24, 2015

Our Company has bought or leased about 8 vehicles from Glenn Buehl at Irwins! It has been such a great experience that we also buy our personal vehicles from Glenn. Dennis in finance is a great guy to work with also. The service at Irwin is second to none as far as I am concerned. Glenn knew everything there was to know about the features in our new 2015 ford Explorers. Great Job Glenn keep it up!

Juniper Knoll Farm

Apr 24, 2015

We just purchased yet another vehicle from Irwin's. We have been customers of Irwins for close to three decades and had great experiences every time. Glenn Buehl is that sales person we have turned to for over a decade and we appreciate his courteous manner, attention to detail and making sure we get the car that is best for us. That he is not a high pressure salesperson makes car buying a very pleasant experience. His follow up after the sale is appreciated, and we will continue to turn to him for our purchases from Irwin's. We would be remiss if we did not mention the assistance that Betty Ballantyne has also given us over the years and her willingness to help if Glenn is not available.

Deb

Apr 21, 2015

I came in to the dealership Saturday and announced to one of the managers that I needed to buy a car that day and that I only had an hour and a half to do it because I was travelling. The manager introduced me to Joe who was quick and moved the process along. He did have to go back to the manager one more time to tweak the price and payments for me - but we reached a deal and I was on the road in the time that I needed to be. I was in such a hurry that I left my house keys there with my trade in vehicle. Luckily, they were there when my husband went back for them on Monday. As it turns out, Joe had actually sold my brother in law his last two Hyundais, too. I put a lot of pressure on these guys to get the deal done quick - and they delivered.

Bret

Apr 19, 2015

I recently purchased a pre-owned hyundai from Irwin Hyundai in laconia. This was my first experience with purchasing a vehicle from a dealership and Frank Cacciatore should be applauded for making the daunting process very simple and straightforward! Frank handled everything right down to contacting my insurance company to change my coverage on the spot. Fantastic folks to deal with - Thanks again!

Momof2

Apr 12, 2015

I just purchased a used car from Irwin's thanks to Howard! The entire process was so easy it didn't feel like the typical car buying experience. I had gone to other dealers and did my research. When I saw Irwin had what I was looking for I checked them out. I got exactly what I wanted at a better price than anywhere else. They gave me the most money for my trade then anywhere else too. In the end Josh was able to give me an unbelievable payment plan that included an extended warranty to put my mind at ease. I couldn't be happier with my experience. Thank you!

DianeDC

Apr 11, 2015

I just purchased a Rav4 XLE, from Michael Huckins who was very knowledgeable staff member at your dealership. He was able to fine the color and model that I wanted right away. Great communication before and also after the sale. I highly recommend to anyone buying a new car, he also handled my trade in which was 5 years old Rav 4. I was able to get all the things that I wanted in the new Rav 4. Sunroof, backup camera, CD player, hands free phone blue tooth. I love my new Rav 4 XLE.

Heidi Stiles Rosioru

Apr 7, 2015

Mike and Katelyn have provided me good service at Irwin Hyundai. I just had my oil changed and my tire rotated and Mike makes sure that I am satisfied with the work that has been completed on my car. Katelyn has helped me purchase wipers for my car and my husband's car. This dealership has treated me like a queen each and every time I go in for service. Thank you for the always and great service. I looked forward to seeing Mike and Katelyn when I go in to have service. They are a great addition to the dealership.

Mary Root

Apr 3, 2015

I went to their Hyundai dealership looking a used car and Frank really went out off his way to get us the car we wanted. I ended up with a pretty good on a really nice car.

Mir

Apr 3, 2015

I did a little bit of research before I walked in, so I knew the exact car I wanted to test drive. They got it for me as soon as I asked and let me drive it within a couple of minutes. The price was completely unbeatable and my salesman was very friendly and did not push (not that I needed it with this car) me to buy it. They explained everything to me thoroughly and I felt like I made an informed decision when I bought my car. Thank you very much to Irwin's Automotive; I look forward to working with you again in my future of car purchases.

Sue R

Mar 21, 2015

Within a week in February we purchased two cars from Michelle Whitney, our first Toyotas ever, and we are very pleased with the cars. Looking back at the experience I feel that the best part of the whole transaction process was Michelle Whitney. In a low key professional manner she started at ground zero with us, calmly and clearing explaining some excellent reasons for choosing Toyota. As she showed us several possible cars, it was obvious that she was very knowledgeable about each, from being able to answer technical questions to giving her opinion when I asked about styling issues. She was careful to pay attention to what we stated as our preferences and to guide us to cars which best met our needs, but she never gave us a hard sell. After our purchases, we took her up on her offer that we come back in a few weeks so she could explain more fully some of the sophisticated electronic features. We really appreciated that gesture. Overall, Michelle was the primary reason that we trusted Toyota and bought the two cars. In addition to what I have already mentioned, we found Michelle to be patient, friendly and fun to work with. She is a real asset to Irwin Automotive Group.

Ana

Mar 20, 2015

I went in looking to get a new car....I was greeted by Howard Cullen...he was extremely helpful and made my decision on a 2015 Canry a lot easier I am extremely happy with the service I received at Irwin's this week. LOVE my new car and will definitely be back for the next vehicle. Thank you Howard for making this experience the best!!

carolyn mossey , james mckeon

Mar 20, 2015

We had a awesome experience at Irwin Toyota. When we met our salesman Michael Huckins we were made to feel relaxed and comfortable. There was no pressure. He listened to what we wanted and found the perfect car for us! We are so happy with our experience. We would definitely buy there again and ask for michael huckins for our needs. Thank you so much Michael Huckins, you are awesome!!

Not Slip'n in the Snow

Mar 20, 2015

I need snow tires for my new car and Bill Salta recommended Hakkapeliitta snow tires. They are great, very quiet and handle great on dry surfaces and have unbelievable traction in the snow. We bring all our cars to Bill at Quick Lane he and his team know what they are doing! Thanks Bill.

Allan and Sue

Mar 18, 2015

I recently purchased a new Rav4 from Irwin's and had the pleasure of working with Michelle Whitney. It is my second purchase from Irwin's and I could not be more pleased. I previously drove a Camry and Michelle introduced me to the Rav, thinking that the height of the vehicle may be easier for my wife to get in and out of rather than the Camry that sits quite low to the ground. We are very pleased and could not have been more impressed with the service and experience we had not only with Michelle, but the whole Irwin's team.

Nick!!!

Mar 18, 2015

We recently purchased a vehicle from Frank Cacciatore. He was a very personable person who we felt we could trust. He was patient and helped us find the perfect vehicle to suit our needs. I highly recommend him to others and the dealership was very kind as well. If you need a car, go see Frank!!!

Adam

Mar 17, 2015

Bought my first new Toyota truck from Irwin. Glen was super helpful and I love my new truck, nice no pressure environment , just the way it should be. A fine place to look for your next new wheels. Thanks a bunch Glenn and all the folks at Irwin

Karen

Mar 15, 2015

I arrived with my 2002 Sequoia, test drove and purchased a 2012 RAV4. It has been 10 years since I last purchased a vehicle and was anxious about the entire process. I worked with Michelle Whitney and Josh Glazier and could not be happier. My car was not ready to take home that day and I was pleasantly surprised to learn that Irwin would be providing a vehicle to me to use until my car is ready for pick up. Michelle Whitney is extremely professional and efficient. She is friendly with a warm smile. Michelle Whitney and Josh Glazier are a great team !!! They made this car buying transaction seamless and pleasant. I will be bringing my children to Irwin to purchase vehicles. I am happy to refer anyone to Irwin for all of the vehicle needs.

John and Lynne

Mar 14, 2015

Adam,You rock my man..This was by far the best ,most organized sales staff and business staff We have ever had.It was actually lots of fun,which usually isn't the case when buying a car.We absolutely love our new Sonata.Thank you Adam,Joe and Scott.We were so impressed.

Robert Soucy

Mar 12, 2015

My wife and i had decided that we wanted to get a new car and we were sure that is was going to be a Camry. We have had a Camry that we had bought at Irwin Motors in Laconia, about 7-8 years ago and we are very happy with it. We went to look on a Sunday, not sure if they were open but we met Michelle Whitney and she was very helpful, as we had one idea in mind but she walked us through all the different options, cost and availability. What we wanted was not in stock, and we were prepared to wait weeks for the car, but Irwins found a car for us in 3-4 days, it was a fantastic experience and i am very happy that Michelle Whitney was their to help us, she was the main person we worked with and she was very patient and honest with all of our questions and concerns.

Sean R.

Mar 7, 2015

Scott Hayward is a great guy to buy a car from. I wasn't able to see the car I wanted immediately even though it was listed on their website. This is most likely just an odd occurrence... and it happened to be me, but I'm sure most of the inventory is easily ready to test drive. After your purchase Dennis will try to get you to buy warranties on stuff that you don't really need. The line used for selling electronic/computer system coverage is "If something goes wrong within 100,000 miles the chances are 65% that it will be an electronic/computer issue." This phrase could possibly confuse you into thinking that there is a 65% chance that the electronic/computer issue will actually occur, rather than 65% chance the electronics will be the issue itself. Just a heads up!

ChuckG

Mar 6, 2015

Geoff Cunningham was very helpful and carefully explained the leasing process. Looking forward to working with him again.

Jennifer D.

Mar 5, 2015

I went in yesterday for a routine service for my 2013 Scion xD that I purchased at Irwin last year, and ended up driving a gorgeous 2014 Camry home. The Scion was a great car, it is absolutely PERFECT for a first car or for someone who doesn't mind something very basic, but I was bored and felt like I was stuck paying for a car that I didn't enjoy driving. This past June, I co-signed on a 2014 Corolla Sport (at Irwin, of course!) that I fell in love with. Since then, i'd been dying to trade my xD in for something a bit more updated. While I was waiting for my car to be serviced, an employee asked if I needed any assistance and very kindly pointed me in the direction of Craig LaChapelle when I said that I was interested in trading in my vehicle. I knew it was going to be a long shot, but he and Chris Branch, floor manager, put in an unbelievable amount of time and effort to make sure that I drove home in a new car, and to make sure that I was 100% happy with it. I'm still shocked that they were able to make this happen, not to mention the deal that they were able to give me. I never once felt rushed and Chris did an excellent job explaining all of the available warranties and answered every single one of my many questions. He seemed genuinely determined that I left completely satisfied, not "stuck" in a car that I was pressured into buying. He was very patient and up front, which made me feel at ease through out the whole process. Before I left, Craig helped me set up my Bluetooth and explained all of the features in my new car. This really impressed me considering it was 8 pm and i'm sure that was well past the time his shift was supposed to end. This was my second time purchasing a car from Craig, and I cannot say enough about how professional, genuine and knowledgeable of a salesman he is. To Chris and Craig: Thank you again! I am so appreciative of all that you did for me yesterday. You both made buying this car an unforgettable experience. I LOVE it!

The Kelley family

Mar 5, 2015

My girlfriend and I started searching for a larger family vehicle to replace my Ford Fusion. I happened to notice a BMW X5 was for sale on Cars.com. We took a ride up to Irwin Hyundai and met with Craig Johnson. Craig is a professional and tenured salesman and offered us a test drive immediately. After driving the car and knowing the price, we were immediately interested. Craig got the ball rolling quickly and within a couple of days, we were signing paper work. We met with business manager, Scott Chavanelle who made the business portion of the process seamless and enjoyable. We love our new BMW and highly recommend Irwin Hyundai to anyone looking for an exceptional buying experience. Craig and Scott are pure examples of what true service is all about!

Meredith-Nana

Feb 26, 2015

my daughter took my car in for routine service.as I couldn't drive. She said everyone was so helpful & they even gave her a ride to work which was close by & picked her up. Taking it there has never been a problem kudos to Gary

Dorothy

Feb 23, 2015

I came in because my tire light was on and a gentleman at the counter named Gary Stohl assisted me. He got my car right in, they set my pressures and he even helped me set the clock in my car. He was helpful and very pleasant to speak with!

Dave & Vicky Austin

Feb 20, 2015

Our 2006 Toyota Rav 4 was brought to Irwin's for excessive oil consumption and a State Inspection. Steve Barbour was the Service Advisor who we dealt with. He was very professional, knowledgeable and called us to let us know what was going on with the car. Steve also found three recalls on the vehicle which he had the technicians take care of, along with setting up an ongoing oil consumption test. There was also an exhaust leak and the muffler was replaced. The tire pressure light was extinguished and tire pressure reset. We are very happy with the exceptional service we received in the highly capable hands of Service Advisor Steve Barbour who in our experience was friendly, knowledgeable and professional. He is a great representative of Irwin Automotive Group. It goes without saying that we appreciate the excellent work done by the technicians who worked on the vehicle. We highly recommend Steve Barbour as Service Advisor and Irwin Automotive Group for your all service needs.

JoeC

Feb 20, 2015

Just a note regarding Irwin, and one of their sales reps., Howard Cullen. The wife and I went there for an oil change, and wound up buying a car. Howard made us a deal we couldn't refuse. Joe Cormier

Paul & Pam

Feb 18, 2015

We just purchased a Toyota Tundra from Craig LaChappelle at Irwin Toyota and are very satisfied with the whole experience. We were greeted at the door by Craig who helped us through the entire process. We knew what we wanted and so we test drove the vehicle and were happy with the price that was quoted. We will be recommending to all of our friends who want a Toyota to visit with Craig at Irwin Toyota. Thanks again Craig. Paul & Pam New Hampshire

Chris & Tracy

Feb 17, 2015

My husband and I bought a 2007 Buick Lacrosse from Irwin Hyundai. Our sales person was Craig Johnson. We were immediately comfortable with him. He was more concerned with us finding a car that we would "fall in love with", than selling us something we couldn't afford. We definitely recommend visiting Irwin Automotive Group. It was a really nice experience, and not at all like some of the other dealers we visited closer to our home!

John

Feb 16, 2015

I got a good price for my trade in and found what I was looking for at a great price. Howard Cullen was helpful and professional.

Gary Lavallee

Feb 13, 2015

My wife and I purchased a 2011 Toyota RAV4 this week. The vehicle had only 24,000 miles and was immaculate. We were pleased to work with sales rep Scott Hayward as we found him to be professional and collaborative. We look forward to working with in the future once my wife's lease is completed.

Tracy L

Feb 12, 2015

We worked with Erik Faro and Irwin Automotive Group when we wanted to buy our Toyota Tacoma 4x4 Long Bed. He was responsive, knowledgeable, trustworthy, and completely there for us all the way. Our dealings were straight up--no bull to wade through, which is so refreshing and counter to what one usually gets when dealing with car salesmen. We highly recommend Erik and Irwin--can't speak highly enough of our experience.

Sue B.

Feb 10, 2015

We love our new Ford Escape. Scott Hayward was very knowledgeable and helpful. The entire experience and transaction was very smooth. We'll recommend Irwin Motors to our friends.

Beth

Feb 9, 2015

We've had such a good experience using Geoff Cunningham for our sixth Toyota, as of last week. He's knowledgeable, helpful, friendly and always quick to take or return our calls about anything concerning our vehicles - including how to program the Navigation on our new truck when we couldn't figure out the manual. We have never had anything but positive experiences with Irwin and highly recommend Geoff. We also get our cars (my husband and I each have Toyotas we bought through Geoff - I have a well-loved Prius and my husband has a gorgeous new truck) serviced at Irwin. They are always pleasant and efficient.

TomB

Feb 8, 2015

Shopping for a used car I found several of interest that were offered by Irwin. I was able to narrow the choices down by email, so when I went to Laconia for a test drive there was only one to test, and I bought it. They have a policy of offering the lowest price and I knew that was true from doing online comparisons. There is no haggling: what is quoted is the best price. I am quite happy with my purchase.

Maggie B. Braxton

Feb 6, 2015

I stopped in at Irwin service this afternoon and received superb service from Steve Barbour. Not only was he friendly and professional but came right out to my car, looked at the problem and corrected immediately. I am so happy I lease my car with Irwin and that they employ such capable and excellent personnel. I strongly recommend Steve Barbour for any questions or excellent service. Thanks so much Steve.

LTaliento

Feb 1, 2015

In May of 2013 I purchased my first financed car at Irwin Automotive Group, Scott Hayward was the nice man who sold me my 2010 Silver Toyota Camry. He was NOT pushy. He listened to what I wanted and found it! I would recommend Irwin and also Scott Hayward. In fact I am going go back to Irwin soon to trade-in/Upgrade my car and I will call Scott first!

The Byers Family

Jan 26, 2015

We as a family have just purchased our second vehicle from Irwin Toyota. We have also had the best experience with Michele Whitney. She takes the time we need and doesn't hesitate to work hard, this was also the second vehicle we purchased from Michele. The finance team is also great. Dennis M is fun and energetic, I also think he may be a Patriots fan. While waiting for Michele from time to time the other team members were always making sure we were taken care of. Thank you Irwin Toyota and Thank you Michele!!!

Will from Bangor

Jan 25, 2015

Howard Cullen was great and so was our F&I guy. The store had plenty of inventory, they treated me very well and they were quick even though they were out straight. I drove all the way from Bangor ME to do business with them.

kimc

Jan 24, 2015

Just picked up a 2015 Rav 4 from Geoff Cunningham. Great car, great deal, great experience. See Geoff if you want a pro.

Mike from NH

Jan 23, 2015

I recently purchased a used BMW from Irwin's and I couldn't be happier. Seems simple, right? Not so fast. Here's the rest of the story: my daughter actually purchased it. From Norfolk, VA! I live about an hour and half away from the dealership and found the car online. After making initial inquiries about the car, we(my daughter and I) decided that this was the right car for her. Turns out, the car had a few minor things wrong with it(like all used cars) and the team at Irwin's went way above and beyond to make sure the car was 100% right. The logistics of the purchase was difficult to say the least but my salesman, Bob Travers, made sure everything was in order and correct. This being my daughters first major purchase and her being stationed so far away could've made this very difficult, but once again, the team at Irwin's made it easy and seamless. The sales manager Steve, and Dennis in the business office, were available to answer any questions and insure the paperwork was correct and the financing worked out. All in all, a very pleasant, easy process. I will absolutely buy from here again.

Melanie

Jan 22, 2015

Had another great buying experience at Irwin Motors. Thanks again Glenn Buehl for being a NON PUSHY salesman. I went in to trade my 2010 Toyota Corolla, and get a lower monthly payment. Though my eyes got side tracked a few times looking at a few fancier sweet rides, Glenn gently reminded me of 'my objective' , at a lower monthly payment ;) He reminds me of my dad, [who has passed] of speaking gently and keeping me on track . THANKS GLENN. Im very pleased with my 2015 Toyota Corolla LE .. it handles wonderfully, and there are so many lovely features, and my payment went down. Love you guys .. always worth the travel .. for excellent service.

Diana B.

Jan 19, 2015

I have never bought a new car before or a used car for that matter and I was very nervous about the whole process. The guys a Ford Irwin made all those scary stories about buying a car go away I received a great fair price, I was very happy with the selection and the service was outstanding. The first gentleman I spoke with Gene Meier was very helpful in assisting me to find a car in my price range and gave multiple options to choose from however due to the car buying process my boy friend said that we were going home to think about it. The very next day we went back in and spoke with Glenn Buehl, he made the buying process as easy as it could possibly be. He answered all of my questions some of them multiple times he got me a very fair price and trade in value (without me having to "haggle") he helped me set up the Microsoft Sync in my new car and just all around made what I thought was going to be a nail bitting, scary experience probably one of the easiest decisions I have ever made. Dennis Marhefka was my finance guy and he was also unbelieveably easy going, made the experience feel very at ease, made sure I understood everything I was signinh. I will definitely be referring them to any friends I know who are buying a car and and future vehicles I buy will be bought at Irwin (On the ford, Toyota side not the Hyundai side)

Linda B.

Jan 16, 2015

We've had good experiences buying from Irwin in the past, so we returned there when looking for a new vehicle. We were very satisfied again with the whole process. Howard Cullen was very knowledgeable and answered all of our questions. When we finally decided on our vehicle, we were surprised to find out that we could drive it home that day. Howard set up the bluetooth system for me and showed me how to operate all of the car's features. I know that I can call him should I have any questions about the car in the future.

Kate

Jan 13, 2015

I had jumped through just about every hoop you can when it came to buying a car. I don't have the best credit, and it was becoming very apparent that buying a good car was not in my immediate future. I was in a serious pinch. I work for an agency that cares for individuals with physical, and/or mental disabilities and owing a car was a requirement of the job. I tried everywhere. Even buy here, pay here and nowhere was able to help me. A friend told me to try Irwin Hyundai in Laconia, and while I thought it was a huge Qasim of my time, and just another hit on my credit, I did it anyways. When the salesmen called me back, I regrettably, was very cold and unfriendly on the phone, as I expected yet another rejection. As I went through the application process I waited patiently for the results. Much to my surprise, I was approved! I literally, could not believe it. I got all my paperwork together and headed to Laconia. I met with the general manager, Anne Plourde, and product specialist Frank Cacciatore. The two not only stayed late to meet with me, but had everything ready for me to look at. When I say these two were absolutely incredible, it's a huge understatement. My second trip down was to pick up my 2010 Ford Focus and it couldn't have been more perfect for me. I told them what I was looking for in a vehicle, and they went above and beyond my expectations of what I would be buying. I went down to pick up the car, expecting the stereo typical treatment of a salesman, cold, dead set on a sale, and uncaring of if I could handle purchasing this vehicle. I was over the top with my experience. They were more like concerned friends then salesman. They went over everything with me with a fine tooth comb to ensure I was one hundred percent aware of what I was getting into. I can not thank Anne and Frank enough for not only the incredible car, and treatment at your dealership. But, also for not making me feel like I was just a sale. I left this dealership elated with my experience, and with no intentions of shopping for future cars anywhere else.

Hutch

Jan 12, 2015

Had a great experience with our salesman Howard and the Finance guy Dennis... Glad we were able to do business and I will continue to do business with Irwin.

Mary T

Jan 6, 2015

Scott Hayward was our salesperson at Irwin Motors in Laconia, NH. He was most respectful, courteous and attentive to every detail about which we inquired. He worked in a no-pressure manner to get us the deal we wanted. Additionally, he very patiently explained about the car and processing of various forms. He even hooked up my cell phone to the blue tooth.. Nothing was left to chance. I would feel very comfortable recommending Scott Hayward as the go-to salesperson at Irwin Motors, Laconia, NH Mary T.

Bryant Thompson

Jan 5, 2015

Drove all the way from Keene, NH to check out a car at Irwin. Ended up driving home with a new car that day. I love the car and the dealership was great. I got a great price and great service. Scott Hayward took good care of me and i would recommend him to anyone reading this.

Jay D

Jan 4, 2015

Great experience purchasing a new Tacoma at Irwin. I went to a dealership in Concord where I thought the prices were the best, after getting a quote and visting Irwin's website, I found Irwin's internet prices to be $1000's less than the quote I recieved in Concord. Howard Cullen was a pleasure to deal with and made my experience a great one. One that will have me return to Irwin when it is time for another purchase.

Dogwalker

Jan 2, 2015

I looked around on the internet and checked out my local Toyota Dealers to get my best deal on a new car. Irwin Toyota in Laconia, NH gave me the best deal. I was lucky enough to buy the vehicle through Scott Hayward who did a great job working for me to get the car I wanted at the best price available.

Jeff M.

Jan 2, 2015

Another great experience at Irwins on Christmas Eve Day with the trade-in of our 2007 Tundra Double Cab and purchase of a 2015 Tundra Crewmax! Our family has purchased and serviced vehicles at Irwins for over 30 years. Scott Hayward and the Irwin team again did not disappoint! Dealer loyalty is rarely rewarded in the car business. Thanks Irwin Automotive Group!

Bill & Cindy

Dec 31, 2014

After many years of doing business with a competing dealership, it is a pleasure to write this review for Irwin Automotive Group in Laconia. It began with our on-line search for a RAV4. We received immediate feedback by email from Jeff W. Upon our arrival at the dealership, we were greeted warmly by Geoff C. who then attended to our every need from start to finish with the purchase of our new RAV4. We received the best possible price on our new vehicle, Geoff worked to get us the best possible trade-in, and the finance department was efficient and easy to work with. This entire experience was pleasant and friendly. We love our new RAV4, and Irwin has become our new and trusted Toyota Dealership.

Linda w

Dec 31, 2014

Great experience buying my 2012 rav 4. Craig made it easy and quick with no pressure to buy. Will definitely come back the next time I'm in the market for a car

Gary LaVallee

Dec 30, 2014

I have purchased several vehicles from the Irwin Group. my latest was a ford focus. Scott Hayward was the salesman. It's the second vehicle using Scott. Scott was an absolute pleasure to deal with. No nonsense, very friendly and efficient. I appreciate His efforts. And once again Irwin's was the best dealer to go to. Happy customer, Thanks again, Gary LaVallee

Irwin fan

Dec 30, 2014

Scott Hayward was a very easy salesman to deal with. There was no pressure to buy. He worked with me and manage to get me the best deal possible

MP Veazey

Dec 30, 2014

We went to Irwin's with a truck in mind both from their online ads, and through the USAA recommendation. Scott met us and worked with us to get a good price, a great loan deal as well as a decent price on our trade in. It was the best experience we have ever had with a dealership. Scott was a pleasure to work with.

Lucy S

Dec 28, 2014

This is the third Corolla that I have gotten from Irwin's. The first was a 2004. I wasn't sure how well it would hold up in an accident. Scott Hayward took the time to explain all the safety features and answer all my questions, and I had a lot. Scott was not pushy like other dealers I had been to. He got me a better deal than other dealers I had gone to. Well it was hit by a Jeep Grand Cherokee. No one was hurt and the inside looked like nothing happened. I found out they are safe cars. So I got a 2007 Toyota Corolla from Irwin. Once again they had the best price of the dealers I checked. I loved my corolla. It had 224,132 miles on it and still going strong. Then a deer decided to hit me. I didn't get hurt. Knowing how safe they are and how long they last with no major repairs I decided on another one. Checked prices at different dealers and Irwin had the best again. Scott Hayward again did a great job. He listened to my needs and showed me all my options. Again, a great experience and a great car.

EricaK

Dec 23, 2014

Just got a new 2015 Venza from Irwin Toyota in Laconia and my salesman, Howard Cullen, was excellent as well as the staff!! He was very straight forward and got me a great deal! If you are looking for a new car, truck, or SUV, stop in to see Howard. Overall great experience! -Erica

Christy and Chery Foss

Dec 22, 2014

We had decided to buy a Toyota Corolla, so we went to Irwin Automotive, where we were greeted by Howard Cullen, sales-rep. Howard was very courteous, professional and extremely helpful throughout our entire purchasing process. He was so patient with us and seemed to genuinely want to help us to get our new car. Then out to the lot we went. There it was, our 2013 Toyota Corolla sport (no, it was a 2015, but it was beautiful, like new and very low miles - just turned in from a lease agreement.) So now the dreaded financing. But Josh was awesome. He made us feel comfortable and the process was a breeze. The entire day was awesome. While waiting, several different staff members walked up to ensure we were taken care of. Just an overall great experience. Thank you once again Howard for an awesome experience!

very satisfied customer

Dec 22, 2014

If you have ever driven a car with over 100,000 miles you know how frustrating it is not to know what will go wrong & when. I traveled completely around the Lakes Region trying to find a dealer that understood what I wanted. My vehicle was way under water and I knew it would be difficult if not impossible to get another vehicle that would give me the peace and mind and security I needed to leave home every day knowing I wouldn't break down along the way. When I met Craig LaChapelle at Irwin, all he did was listen and didn't say a word until I was finished. He completely understood what I needed, what my budget was and what my requirements were and he did everything possible to get me a vehicle that would meet my needs, and he succeeded. I truly appreciate his support and cooperation in finding a vehicle that meet my needs and getting me the best value for my trade-in.

Adam

Dec 20, 2014

I was looking for a new vehicle on my birthday. Something smaller and better on gas than my prior one. I was planning on test driving a bunch of cars and going to a bunch of different dealers. My first stop was Irwin Hyundai in Laconia and it was my last stop due to the awesome service of my salesmen Adham Darwish. He made the entire process a joy to buy a vehicle. From the test drive to the actual signing. I felt totally at ease and comfortable. I never felt any pressure to have to buy. I really felt like Adham was working for me to get the best for me and my New ride. Thanks a ton Adham! And making for an awesome birthday!

Tazzygirl

Dec 20, 2014

I purchased a car from irwins on fri Dec19...My salesman (Geoff Cunningham) was so attentitive to me and my needs as well as the Finance mgr( Dennis Marhafka)...they went above and beyond my expectations for overall service and kindness.The whole process was stress free I would refer anyone looking for a vehicle to visit the IRWINE ZONE....again thx to dennis and to Geoff....geooff came to the Escape with me synced my phone for me for hands free use ..explained all the gadgets 1 by 1 I just can't say enough about this business this is my 3rd vehicle from Irwins

Chuck and Kathi Mitchell

Dec 12, 2014

This is was the 5th vehicle we purchased from Irwin's. We sought out Glenn Buehl, the salesman who sold us our last three vehicles. As in the past, Glenn had a full knowledge of Toyotas. Glenn not only got us the best possible price, but assisted us in securing a great rate on financing. Glenn always goes the extra mile to be sure we had everything we needed and that the vehicle was ready on time. Thanks again for a job well done.

Skills168

Dec 11, 2014

We went to Irwin's on Nov 30th looking to trade in our vehicle. When we walked in the showroom a salesman casually approached us to see if he could be of help. We said we were looking to possibly trade our vehicle which was a Ford Edge. Our salesman was Howard Cullen who was very professional, equally nice and no hard sell which we really liked!! We test drove an Edge but talked about trying out a Toyota Venza that we had seen in the showroom. After driving the Venza, he worked with us to find the color and extas we wanted that was not on their lot. The car we wanted was delivered to Irwins on Dec 2nd, added the roof rack we wanted on Dec 3rd and we picked it up on Dec 4th. Hopefully, the service will be as great as our salesman has proven to be..........I had a question about the Bluetooth than I could not figure out and stopped in the dealership on Dec 8th and was immediately tended to and resolved.

Chris

Dec 8, 2014

I needed a new vehicle before Winter arrived and looked no further than to contact Gene Meier for an appointment. As a 23 Year old who is just starting out it is often difficult to shop for vehicles without the feeling of being told what I want and to be bossed around as I have experienced in the past. Mr Meier who came highly recommended was good as gold. He is a polite, knowledgeable sales associate who listens to your every concern and then goes to bat for you. He got myself an amazing deal and an experience than rivals one I have not received in any other dealership. If you need a new vehicle but are tired of the typical salesman and just want your concerns considered and taken care of than look no further and let Gene Meier take care of you because he will. Thank you for the business I will be a returning customer and highly recommend to anyone!!!!!!!!!!

Carolyn A.

Dec 7, 2014

Having researched and tried out several cars to lease, the Corolla was initially not on my preferred list. I saw several dealers, and Friday, Dec. 5th, met Michael Huckins of Irwin Motors. He listened carefully while I outlined my automotive and financial requirements, and showed me three cars. After test driving and crunching numbers on each, I felt that the Toyota Corolla SE was the perfect fit for me. Michael was pleasant, informative and patient during this rather lengthy experience. He worked with me to assure that everything was to my satisfaction. I am delighted with every detail of the car, including the color. Michael also walked me through use of the controls, instrument panel, etc. He was helpfulness personified, and I am most appreciative of his personal attention to all details. Carolyn A.

Stephanie

Dec 6, 2014

We had brought our 2011 Rav in for service and when given the estimate to fix an emissions problem, we decided to look into purchasing a Ford Escape. We had purchased a certified used Ford Escape from Irwin's back in 2006 and the Rav 4 from them in 2011. We always loved the Escape and decided to go back to a Ford Escape. Erik Faro was a great salesman to deal with. He listened to our needs and explained the different Escape models. He did not pressure us to buy that day and we went home to do research on the internet. The next day, he had a different model waiting for us and we were able to make a decision to purchase the less expensive model with no pressure at all.

Baseball17

Dec 2, 2014

I had a great experience working with Irwin Motors. It may have been a bit of a drive from southern NH but it was ABSOLUTELY worth it. Bunch of straight shooters up there. No games. When you get there ask for Erik Faro.

E Gaudette

Dec 2, 2014

I brought my 2014 Hyundai Santa Fe Sport in for service and was treated extremely well, even though I didn't purchase the car from them . All the gentleman in the service department were very courteous and helpful. Bob came out to the waiting room to discuss my service needs and keep me updated on the progress. Service was fast and affordable. I will definitely recommend Irwin Motors to my family and friends.

Chris Williams

Dec 1, 2014

I purchased not one but two used cars from the Irwin Automotive Group for my family this fall and was working within a tight budget. I worked with Michelle Whitney who took the time to learn what I was looking for and how much I could afford to spend. She helped me find the right vehicles within my budget. The service didn't end after the deals were closed. Michelle made sure the cars were thoroughly inspected and in like new condition when I took possession. I highly recommend purchasing a vehicle from the Irwin Automotive Group and can't say enough about Michelle's efforts to pull these deals together for me.

SMG

Dec 1, 2014

Michael Huckins was a great sales agent. He worked diligently to meet all my demands and made this buying experience far superior to my previous car buying ventures from another company. He communicated with me very nicely, promptly responding to my phone calls/email inquiries. He and Dennis were very patient with me throughout the financing portion of my closing as I had a surprise trade-in. Things got a bit screwy as I had never traded in a vehicle before, but they rolled with my inexperience very nicely and never made me feel as though I was inconveniencing them despite all the changes that had to be made to finalize the sale. Overall, this was a very positive experience and I recommend Mike Huckins.

Ashley M

Nov 30, 2014

Thankful to have leased my new vehicle from Irwins. The service was fantastic! Erik Faro and Kerry Arneson were both honest, helpful and their customer service exceeded any other dealership I visited. I was greeted at the door and was given all of my buying options. I had my heart on purchasing a new car to buy and not lease. Erik and Kerry helped me understand what was the best option for me. The facilities are family friendly- including a room for children to watch a movie and have hot chocolate. Thank you for helping me with my new and safer vehicle for my family! We recommend Irwins to all of our family and friends.

William Crawford

Nov 30, 2014

Another awesome buying experience with Michael Huckins, Product Specialist. Over the years I have purchased many cars from Irwin's. It's always no pressure and they have such a huge selection to choose from. I am sending in a friend next week and I will be going back there for more excellent service in the near future!

Frechette for maine

Nov 28, 2014

Wonderful dealership to do business with worked everything over the phone with MR Ramsey and when I showed up he had everything ready to go. Thanks again love the truck

Maura H.

Nov 27, 2014

I recently leased a 2014 Scion XD from Michael Huckins at Irwins and it was a satisfying experience. Everything was made clear when it came to the paperwork. Being a first time leasee I really didn't have a great understanding of the process and Mr. Huckins and the Irwins team were very forthcoming and explained everything so I could fully understand the entire process. While I was there I was treated with respect, I was offered beverages multiple times, everyone was attentive and courteous and Mr. Huckins was easy to talk and relate to. I find salespeople who can discuss other topics, have small talk and generally connect with the customer while the selling process is happening is one of the few aspects of customer service you rarely see and it was quite evident that this aspect is alive and well at Irwins. While there were a few small hiccups on both ends, Irwins and Mr. Huckins himself acted quickly and efficiently to smooth those bumps out and get me out the door with my fabulous new car and for that I thank everyone at Irwins.

shawn

Nov 25, 2014

Irwin Toyota of Laconia excellent sales staff and management. I am happy with my experience and my new truck.

Love My Prius

Nov 19, 2014

This is my first experience at Irwin Toyota and I was very pleased. They really are there to serve you and have great pricing. No Pressure. Howard Cullen was my sales associate in buying my 2015 Toyota Prius and I would greatly recommend Howard. He is very pleasant, professional, knowledgeable and detailed. He makes the buying experience a pleasure. If he did not know the answer to a question he would find someone within parts or service that could. Josh in financing, Jon in parts and Mike, the tire expert, all were very pleasant to work with. Thank you Jamie for spending your time with us too the first night while we were trying out two different Prius models.