Jannell Ford of Hanover reviews

Fordgirl

Oct 27, 2016

I bought my car at Jannell more than years ago. I've always used them for service and I have to say that Shawn H is the best guy to do business with. He's pleasant, patient and I know that I'm getting what I need, not what someone else wants to sell me. I trust Shawn and will always use Jannell for service in my Ford.

jeni23

Oct 27, 2016

I had just started my car search the day I went into Jannell Ford, and assumed it was going to be a few weeks before I found something that fit my needs. I met with Tony Maggio who sat me down to discuss at length what I was looking for. Tony then discussed my needs with Evan Hagan, and together they decided that a 2012 Honda Pilot would be a great fit for me and my family. It was the first car they brought out to show me, it was exactly what I needed, and it is the car I eventually purchased. Although at the very top of my price range, Kathy Mulvehill helped me navigate a plan to get this car to a payment that worked for me. VERY friendly, helpful and professional all around! THANK YOU, Jannell Ford .. Look forward to doing servicing business with you on my new vehicle, THAT I LOVE!! :)

Mackenjr01

Oct 26, 2016

I bought a fairly expensive vehicle from Jannell Ford. With a few hickups at the beginning every thing came out great and better than expected. I will be back to see Bill and Joanne. Thank you for turning it around.

MC101

Oct 21, 2016

Dave was very helpful and took the time to answer questions and give options. He was also patient as we took our time to decide

abf

Oct 21, 2016

Mike Kenney was friendly and professional. He listened to our situation and helped us obtain the vehicle we were looking for with best deal possible

Mary B Connolly

Oct 19, 2016

This past Sunday my husband & I went to Jannell Ford to look at Escapes. I had recently driven a Ford from a car rental agency in Austin, TX and was pleasantly surprised by how much I enjoyed the driving experience. BTW - we were going to go to BMW too, but cancelled that appointment. So we walked in without an appointment and we greeted in a very friendly way by Jack Bresnahan. He immediately took us out to see their inventory and offer us a test drive. After the drive, my husband was hooked on the Escape's feel of the road, interior appointments/technology, and overall experience. After looking at all of the offerings, we went with the top-of-the-line, ruby, red 2.0 Escape that was in the showroom. The 0% financing made this a "no brainer/intelligence test" that was hard to pass up!Fast forward 24 hours we were picking up our car! I bet we could have picked it up even sooner than 5 PM Monday (that was due to my work schedule). We also signed up for the maintenance package, another easy choice.All in all, the Jannell Ford team, and Jack made this car buying purchase for my husband & I easy as pie, and nearly as tasty!Thank you so much for a customer-friendly environment (yes we watched the Patriot's game in the showroom) and a style of service that makes me look forward to getting my oil changes. Jannell Ford ROCKS!Sincerely, Mary (Molly) Connolly

Richard Perry

Oct 17, 2016

This is our third purchase with Jannell and once again we walked away completely satisfied. Our Sales Rep Mike Kinney made the process easy. He took the time to listen to what I was looking for, the price range and model of vehicle. After test driving the final two vehicles I was interested in, I made the decision to go with the sedan rather than the SUV.There was never any pressure to go with one or the other. His only concern was me being happy with the choice I had made. He went out of this way to be sure everything would be perfect when I picked up the vehicle. He made the process simple.When it came to finance, I was happy to see Joanne again who had handled our previous two sales. She's an absolute pleasure to deal with. She zero's in on your past experience recommending similar services we had selected. She takes the time to explain the benefits - just makes the process painless.

Woody

Oct 15, 2016

My husband and I were not sure what or when we wanted to purchase a new vehicle. We stopped at jannell after hearing good things about it from friends. They were so helpful, kept our monthly payment at what we were hoping for, and we have a brand new vehicle which we are very happy with.

Sam

Oct 10, 2016

As a new college graduate, needing a new and reliable car for work David Josephson and Evan Hagan made the experience as less stressful as possible. Being that this was my first "big girl" purchase I wanted to make sure I was getting everything that I needed at a price that fit my budget and they did everything they could to make that happen.

Dora

Oct 10, 2016

My family and I visited Jannell on a rainy cold Sunday in the middle of a Patriots game in search of an Explorer. David Josephson went above and beyond to make sure our SUV purchase was simple and painless. We appreciate William Roderick working with us to reach our monthly payment request. Kathy in Finance was fast and helpful. Thank you for your help and great service!

16fusion,mikemono

Oct 5, 2016

Yesterday, I bought my second vehicle from Jannell Ford. Another good experience. Both Sales People, Eddie Clark and Kam Gales were friendly and knowledgeable. It felt like these sales people were my friends guiding me in the right direction. Then Joanne Hudson made the financing and all the little details happen. It was a smooth and simple process. Very satisfied!

ChappyCouple

Oct 4, 2016

Mike Kinney made the purchase and pick-up easy and efficient. He was personable and great to work with. Convincingly helpful. A true professional! The on line representative, Alexandra, was helpful and got us the truck we wanted with rapid negotiation and without the usual sales pitch (electric windows and mirrors on the truck would have been great but it is our fault for not asking and taking those features for granted - so the truck is a bit retro!)

murph

Oct 3, 2016

Bought a new Ford Focus from Tony Maggio, who was very helpful and informative a pleasure to work with. Would recommend Tony to any buyer ! Also Ed Clark and Kathy Mulvehill , both very helpful in making sure our needs were met (finance, insurance, etc).

Reviewer16

Oct 3, 2016

I purchased a car from tony maggio he was sincere and seemed to care about what i wanted and needed. Manager eddie was nice as well. Ladies in financing were pleasant but I did feel a bit rushed during that interaction.

twins1stFord

Oct 3, 2016

Unforeseen circumstances for us, changed in the 2 days between signing and pick up. They were extremely accommodating, never pushy and went out of their way to help us & make us happy. HIGHLY RECOMMENDED DEALERSHIP!

Used Jeep Buyer

Oct 3, 2016

Fair, professional and transparent. No hassle or pressure and provided fair price in an open and transparent discussion. I would definitely recommend them to others

Sebastian8

Oct 2, 2016

It was my first time buying a car in the U.S. I went to several dealers, nevertheless, they didn't treat me the way that the people from Jannell Ford of Hannover did. Michael Kinney and Eddie Clark, helped me finding the car and price I was just looking for. They both are incredible and very friendly. The customer service that they have is truly amazing. They made the whole process very easy to get my car! I will certainly go back if I need to buy a new one without a doubt. If you are looking for a place to buy a car, Jannelle Ford of Hannover is the place! They do have excellent customer service and will try to make the best to look for the correct car for you!

truckguy

Sep 29, 2016

I had a bad experience in the past at another dealership and was assured that wouldn't happen here, and it was not like the past. Jack Bresnahan the salesman was great and easy to work with got me into a nice F-150 and with the help of Joann Hudson finance office the both did a tremendous job. Thank you both and to Janice on the internet sales thank you also. Definitely would recommend this place.

Rgabes10

Sep 20, 2016

Dave Jospehson made the process of getting me into a new vehicle extremely easy. Great customer service. Very friendly. He was right there with me as soon as i pulled up to check out the truck i came to look at and had all the info i needed. I was only at the dealer for a couple hours before trading in my vehicle and leaving in the new ride. Great guy. Awesome service. Will definetly recommend Jannel Ford as well as Dave to everyone one i know. Thanks for everything.

BostonSouth

Sep 20, 2016

I really appreciate the effort put into finding and delivering my truck. I had terrible experiences at other dealerships and was planning on abandoning my search for a new F150 truck. After another dealer never came through with delivery on a truck that I put a deposit on, Tony and Evan stepped in and located exactly what I was looking for. This was after waffling (e.g. almost buying but backing out at the last minute) about a truck on their lot that wasn't perfect. I always felt like they were truly interested in helping me versus the other dealerships that really didn't seem to care about much of anything. The truck I was interested in was picked up the next day in PA and delivered to me after having a fabulous spray-in bed liner added. The transaction was painless. The price was competitive. There was no pressure to buy unnecessary stuff. Tony was always available (I spoke or texted him multiple times on days off) and Evan spent a bunch of time with me unexpectedly when I was trying to figure out what to do. Night and day experience when compared to the other dealerships I interacted with. Thank you.

Jill2473

Sep 19, 2016

We had an excellent experience purchasing a new car from Jannell Ford. Everyone at the dealership was friendly and very professional, they answered all of our questions and helped us through the entire process. We would definitely recommend Jannell to friends and family.

Tom

Sep 11, 2016

I've been looking to see, and drive a regular cab f-150 with the Eco-boost engine for maybe three years . My local ford was no help at all, I'll leave it at that. At Jannell they got me in the car, let me drive it and ask questions. No pressure at all. Left there with a copy of the window sticker and a written offer, and left to consider. What a change from other dealers and I want them to know I appreciated their time.

brette

Sep 8, 2016

I worked with David Josephson and Joanne Hudson - they were amazing, professional and a pleasure to work with. Everything was excellent and fast and no problems. Quickest car I've ever purchased. Yay!

Ron drollett 0815

Sep 6, 2016

We had a great experience at jannell ford. They were helpful without any pressure. Our sales professional Michael Kinney was great! The whole staff was friendly and knowledgeable

Wally537

Sep 6, 2016

Evan and Mike were extremely easy to deal with and were always very professional. I would go back to them and recommend them to all family and friends. Ford is an exceptional vehicle and Jannell is one of the best dealers.

Kevin

Sep 3, 2016

Mike Kinney is an exceptional salesman. Has was friendly and professional from beginning to the end. No question was too small to answer. He was knowledgeable about every detail of the F-150 we purchased.Kathy Mulvehil was very efficient and friendly and got all the financing done quickly and painlessly. No high pressure warranty pitches. She informed us what options were available to us and talked to us, not down to us.I would highly recommend this dealership. All the staff were friendly and attentive.

jason

Aug 30, 2016

The team over at Jannell Ford was both friendly and professional. I'd highly recommend anyone in the market for a new pickup go see these guys. If the service team is nearly as good as the people I've dealt with to date then Jannell has a new customer for life.

Fordf150

Aug 29, 2016

Thanks so much to dave, eddie , and kathy for helping us purchase a new ford f150. We love the truck and everyone was so nice and friendly. Would highly recommend this dealership. This is the 3rd vehicle we have purchased from jannell ford of hanover!

mby

Aug 26, 2016

We purchased a new Ford F-150 (our first) at Jannell recently. We are completely satisfied with the purchase, an excellent overall experience. Our salesman and the sales manager were both pleasant and professional. All the paperwork was completed efficiently and timely. The process was very smooth.

Amp0505

Aug 16, 2016

I recently purchased my very first brand new car at Jannell and had an absolutely amazing experience with the whole process. I would highly recommend Jannell to anyone. They will go above and beyond to answer any questions you have and they also make you feel good about your car purchase.

F-150 truck

Aug 4, 2016

From the moment we set foot on the lot everyone was pleasant and courteous. Never any pressure and our salesman Steve Gorman never pressured us to go outside our comfort zone. He worked hard to make the deal happen. Kathy Mulvehill processed all the paperwork, explaining all our options and again we never felt pressured. We have been buying cars for more years than I'd like to admit. This experience has by far been the most pleasant and least time consuming process. Thanks again to Steve and Kathy it was a pleasure. I'd recommend Jannell to all my friends and family. John and Kathy from Plymouth MA

H2796460

Aug 4, 2016

I bought my company truck from Jennell so we bring the truck to get oil changes at the service center. We have had four oil changes over the year at the Jennell service center and EVERY time I wait at least an hour to get the vehicle back for a oil change !! I always have a scheduled appointment so it's not like I'm walking in to get fit in the schedule last minute! The hour wait hurts since I am working but the worse part is the wifi service NEVER works ! So I sit with my laptop unable to connect getting zero work done while they slowly change my oil and kill my whole morning! I will be trying a different service center after giving them four chances !

Kevin Craig

Aug 4, 2016

Excellent overall experience. More like buying a medical device or computer than the traditional car buying "sales experience". Educational and illuminating rather than selling. A really good selection of cars compared to others that I visited. Dave (sales associate) was professional, hard working, always attentive. Great guy and he always introduced me to others in a family-like manner making it a pleasant experience.

AW Correia

Aug 3, 2016

We purchased a 2011 Ford 150 XLT and had a great experience. We showed up 30 minutes before closing, but our sales consultant Tony Maggio and the business manager, Joanne Hudson, took their time with us and answered all of our questions. After talking to us, Tony found the perfect truck that had all the features we wanted and fit within our budget. Joanne is very knowledgeable and walked us through all of the paperwork and explained everything. We would highly recommend Jannell Ford.

Cargirl, Diane 817

Aug 1, 2016

I was greeted at the door of the showroom floor by Dave Josephson with a warm smile. Dave'listened to my needs and did not try to persuade me otherwise. I knew right there in that very moment. I will always go to Dave when the time comes to purchase another vehicle. I am telling all my family and friends to go see Dave Josephson at Jannl Ford of Hanover! Everyone at Jannell Ford was great! I want to give Alex Josephson a huge thank you as well. Alex went above and beyond many times in the weeks ahead of my purchase to take the time to discuss my options, trade in or buy or lease. Dave & Alex treated me like family as well as the while team at Jannell Ford!

Vtibbetts

Aug 1, 2016

We purchased a 2017 Ford Escape and had an excellent experience at Jannell Ford in Hanover, MA. Our sales consultant Steve Gorman spent a lot of time with us to figure out what our best option was for payment and helped make the process as swift as possible as we wanted to pick up our new car early the next morning.

Michael P. MacKinnon

Jul 29, 2016

i had a very good and positive experience, my salesman Michael Kinney was a complete gentleman and professional. Ed Clark provided a solid, friendly and knowledgeable demeanor in his interaction with my wife and I. Ed and Mike worked well together as well as Joanne making up a well oiled machine.

Happy customer.

Jul 27, 2016

I'm very happy with my experience At Jannell Ford. I found the car that I wanted, with the options I wanted ,in a color I like. My salesman, Dave Josephson was very helpful and a pleasure to do business with . I would definitely recommend Jannell Ford to anyone considering buying a car .

arthurrosenquist

Jul 26, 2016

i had dave as a salesman he was a great guy and answered all my questions. traded in my jeep for a volks wagen and they gave me a great deal all around. if your thinking about buying or trading definetly come to jannel first.

Tylerphinney

Jul 26, 2016

I got awesome service and they did anything necessary to meet my needs. The staff was extremely friendly and made us very comfortable. I would reccomend this dealership to my friends and family.

Jan Boyden

Jul 12, 2016

Joe Daddio, the salesman, listened to what I said from my initial phone call and responded accordingly. The manager became involved in the process an made suggestions, one of which was what I was looking for. Joanne Hudson and Joe and the manager all worked with me. I never felt I was being coerced.

New Escape

Jul 8, 2016

Friendly, honest, knowledgeable; they do what they say when they say without pressuring you. Jack Bresnahan and Ed Clark should be your go to guys for buying a car.

mamaduke84

Jul 2, 2016

Jannell was a great Ford dealer that helped me when I was in a bad situation with a car that kept giving me trouble. They worked hard and tirelessly to get me what I wanted and made me a very happy, loyal customer. They take into consideration what you need and want and give you the best options. They don't pressure you to make a deal and are very patient and kind. I love Jannell and would always go back to them for all my cars.

Sandra62416

Jun 30, 2016

I had the best experience with Michael J. Kinney, Sales Professional at Jannell. He is super friendly and very knowlegable of all their vehicles. I highly recommend this dealership, and Michael, for your next automobile purchasing or leasing needs.

Sandra62416

Jun 30, 2016

The sales professional, Michael J Kinney, and the dealership made every effort to get me the best incentives possible when I decided to lease my 2016 Ford Fusion Energi. They went over ALL pros and cons for purchasing versus leasing. I was treated with respect and not pressured to go one way or the other. The facts were there and the decision was mine. I highly recommend Jannell Ford of Hanover for your automobile purchasing/leasing needs.

Cap9497

Jun 30, 2016

I just purchased a 2016 Ford Fusion Hybrid from Michael Kinney at Jannell. Mike is a very nice gentleman and very courteous. Mike and I worked closely together in getting the deal that I wanted and is very knowledgeable. I would say Mike is the best salesman I have worked with. I would give Michael all "A's" across the board.

Pleary317

Jun 5, 2016

Bought an F-250. Mike Kinney waa great. A true gentleman. No high pressure. Just wanted to match me with what I wanted. Truck has been great.

Roadtrip time

Jun 5, 2016

The Jannell team is highly professional. Ed, Joe Janice and Joanne were wonderful to work with and as importantly they worked well together. this is the first time in 16 years that I will not be driving a jeep. The trade in for my 1997 Jeep was more than fair. Finally, Jannell Ford is a class act.

RICHARD DEGRASSE

Jun 4, 2016

I traded a 16 year old BMW touring wagon which I babied for 10 years for 1 year old FORD. I intend to keep the FORD for a long time.

Sarah Rocap

Jun 1, 2016

My husband and I are completely satisfied with our experience with Jannell Ford. Michael Kinney did everything he could to make sure we were not only happy with our new Explorer but that it was exactly what we wanted. He was very patient with us, especially on Memorial Day weekend! We would recommend Jannell Ford to anyone we know wanting to lease or buy a car and we will definitely work with the team there again in the future!

Firepro40

Jun 1, 2016

After searching for a specific combination of Colors and options I finally found a suitable match on line through Janice Loud. She was very prompt with her on line responses, and even pitched in taking messages to Joanne for me to expedite the vehicles licensing when my Insurance company dated the RMV 1 stamp incorrectly.Charles Williams was my Sales rep and quickly realized that I knew what I wanted and had already found it so he just concentrated on completing the purchase for me. I first walked in at 4pm on Memorial Day {Monday) and within 24 hours I was back and on my way home with the vehivce

satisfied customer

May 23, 2016

I initially went to Jannell to learn about options for my son. I was up front with Joe Daddio and told him I was just trying to learn. He spent an hour with me sharing valuable knowledge. When I went looking a new Explorer he questioned what I was looking for, and then directed me to a used car which not only had everything I could possible want, but saved me a lot of money. When it came time to finance I told him I preferred to work with my own bank. Taking his advice, he introduced me to Joanne who found me an even better deal. Don't waste your time with mega dealers. You know the ones I mean: "we pay cash so our costs are less, " "we have every dealership you want so we can give better trades". Just go see Joe at Jannell

John s

May 21, 2016

Mike met us at the door, he was friendly, not pushy, and answered all our questions, the Car was ready and delivered faster than we expected, it was a great experience

lrgrace

May 21, 2016

Purchased 2016 Escape from this dealership in a comfortable no pressure environment. Would definitely recommend this dealership to others. Paperwork was quick and easy and car features were thoroughly explained.

kip

May 20, 2016

No sales pressure, good prices comparable to other dealerships for same model car and mileage. Happy with dealership! Nice salesman, good warranty-Ford certified used car, car cleaned and registered for pick-up in a couple of days.

lou jacobs

May 15, 2016

As a recent buyer I was so happy with the deal made.I drove the truck home on the same day with a remarkable fair trade value.The transaction was quick and easy on such a unique vehicle.Thanks to Alex and Jack and crew for making this experience remembberable!

Mthatcher

May 6, 2016

Purchased a 2016 Fusion Titanium from this dealership. I would highly recommend Jannell for anyone looking to purchase a Ford dealership. There was absolutely NO high pressure, lies or hidden anything. The purchase process was easy and our salesperson Charlie was knowledgeable about his product and answered all of our questions. The sales manager Eddie was a pleasure to deal with and Joanne in financing made all the paperwork quick and easy. I was impressed with how professionally Charlie reviewed the vehicle when we took delivery. He ensured we were comfortable with all of the features of our new automobile.

Larry Karle

May 3, 2016

I usually feel sick when I go to a car dealership. Not so at Jannell. From the moment I started dealing with Joe, the attitude was not "what do I have to do I get you in this truck" but instead "how can we serve you". Everyone went the extra mile to make me, my wife, and even my son comfortable around the process. Even though I was prepared to buy a truck off the lot without navigation, Jay overheard me talking to Joe and right away found one for me at another dealership with what I wanted. He didn't have to do that and I wouldn't have known. Kathy was a true professional to deal with as well. Thanks to the team for all of your efforts.

satisfied customer

Apr 27, 2016

THIS IS MY FOURTH TRUCK I BOUGHT AT JANNELLE AND I ONLY DEAL WITH BILL PELLAGRINI AND I LOVE SEAN IN SERVICE. I WOULD RECOMMEND THIS DEALERSHIP EVERYDAY OF THE WEEK

ata152

Apr 26, 2016

Good, fast and professional service with friendly people. They were willing to work within my budget and make me feel comfortable with my purchase as well as helping me close the deal quickly.

Derek H

Apr 18, 2016

Jannell's service department has been excellent!. Extremely efficient, fast turnarounds and great communication. Fees have been very reasonable. It's refreshing to not be pressured into services that may not be totally necessary. When you check-in/check-out, you are treated with respect and they go above and beyond to answer your questions and address any of my concerns about my vehicle. Shawn in service has been great. Love the e-mail communication as well.

Jen B

Apr 17, 2016

The person I dealt with at this dealership was not pushy or overbearing. He listened to my needs and helped me feel comfortable with my decisions. The same goes for the finance person, she helped to make it a very easy transaction. I would definitely recommend them to my friends.

Billy D

Apr 5, 2016

I contacted Jannell Ford after my 85 year old mother had turned in a leased vehicle and purchased another 3 year lease on a new Ford Focus. There was some minor damage to the front end of the vehicle in which she turned in. Ford sent a bill for the damage in excess of $800. I spoke with Ed Clarke who was very helpful in helping us contact the necessary people to speak with. To make a long story longer, both Ed Clark and the General Manager of Jannell Ford looked the matter for us for several days. Thanks to their professionalism and assistance we did not have to remit a payment for the minor damage. Greatly appreciated. We would definitely recommend Ed Clark and Jannell Ford to our friends and family.

KarenBaynes

Apr 5, 2016

I took my Ford Fiesta here recently for its 30,000 mile service. Shawn Hillegass served as my service liaison. He was fantastic! He greeted me kindly at the door, gave me updates, and just generally took care of everything for me. He is a true professional. They serviced the car while I waited, in slightly under the promised time (2 hours). They have a great waiting area--with tea/coffee/cakes! Generally it was a very comfortable experience.

mhiggins15

Apr 4, 2016

Great Service as always!!! Shawn was extremely helpful and kept me updated throughout my waiting time. I would recommend Jannell Ford to everyone. I couldn't be happier with the service

PamelaG

Apr 2, 2016

Overall we are satisfied with our purchase from Janell Ford. Our salesman, Evan Hagan, was pleasant, knowledgeable, and easy to work with. The purchasing process went smoothly. The registration process, however, was very frustrating. We live out of state which contributed to the issues. The manager has reached out to us regarding our disappointment. If you live in state, I'd recommend this dealership as the sales staff are great.

Nonno

Apr 1, 2016

My first car was a new 1968 Ford Mustang convertible and since then I've purchased a total of 8 Ford and Lincoln, Mercury cars and trucks both new and used at Jannell Ford and elsewhere. I've now been a customer at Jannell Ford for more than 30 years and although some of the names and faces have changed, welcome aboard Dina, the services provided continues to satisfy my needs... Bigger isn't always better. Dina was very efficient, knowledgeable and helpful through this sale. Would recommend her as a sales person to friends. She is an asset to the Jannell team!

paccar379

Apr 1, 2016

Stopped in to see Eddie Clark about a new car, started to talk to Jack Bresnahan. Between Eddie and Jack we decided on a Escape, they told me what they had, I told them what I wanted, no pressure from ether of them. We struck a deal, shook hands, and the rest is history. It was the easiest car purchase that I ever made. Kathy Mulvehill did all the paper work and the deal was done. It was a great experience. Thank you for just being real people and not someone just looking to make a sale. I will purchase my next vehicle from them. Thank you again, Jon Winslow

Strong

Apr 1, 2016

Went to Jannell to test drive used F-150. The truck was accurately described on website. We were pleased to not be dealing with the "bate and switch" tactics we had experienced at a dealer in Foxboro. Charlie was our salesman and he was laid back and was able to break down pricing and financing quickly and fairly.Joanne handled financing, she made sure to find is the best rate and was transparent about the whole process.Management was hands on and very friendly. Made us feel appreciated as customers This was hands down the fastest turn around on purchasing a vehicle we have ever had. We had the truck home in less than 24 hours.Will return for our next truck purchase.

wasimor

Apr 1, 2016

When your vehicle has a problem, a quick response to identify and correct the issue is a must. That is what I have experienced at Jannell. Shawn is very friendly and focused on getting your vehicle back to you quickly, repaired and ready to go.

Sarie Booy

Mar 31, 2016

My car is now 10 years old and runs like a top. The only people that touch it are the ones in the Service Department at Jannell Ford.

Daniel Fitzgerald

Mar 30, 2016

This was my wife and i first experience with buying a car from Jannell Ford and what a great experience that was . Our salesman Steve Gorman was great for us . Wish there were more salesman like him !!! He went out of his way to make this used car purchase work for us . If the time comes we wouldn't hessitate to buy another vehicle from this dealership .

carohland

Mar 28, 2016

I bought my Explorer just under a year ago and have been taking it to Jannell for it's regular service and couldn't be more pleased! They have taken great care of the car, and us, as well. Any issue/question I have had was addressed immediately and within the time frame I needed. Five stars for them!

amckenna

Mar 27, 2016

Buying a car is rarely a great experience however working with Eddie Clark and Joe Daddio at Jannell Ford of Hanover, MA proved to be the exception. The entire experience was truly exceptional. Eddie and Joe were very helpful, never pushy and helped make me feel confident in my purchase. I will absolutely refer my close friends to Jannell Ford of Hanover MA and will be a repeat customer.

jojmikeal

Mar 27, 2016

I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining the issue and worked hard to fix it. I was very pleased!

NancyH

Mar 26, 2016

My lease was coming due and I knew I wanted another Ford Escape. In 2013 I went to Jannell and was treated wonderfully. I had my maintenance done there the entire lease and always had a great experience. So I knew I only wanted to go there. Jack Bresnahan, my sales guy, found what I was looking for in a day and the deal was closed that night. Joanne Hudson, the business manager, was great covering all the financial aspects and had me laughing the whole time. When I went to pick new Ford Escape Eddie Clark, the sales manager, was awesome. There was a minor detail that needed to be addressed on my terminating lease. Eddie and his team not only solved the issue, they do very generously. I would never think of going any where else for my car needs. Eddie, Jack and Joanne were fantastic, as I'm sure all of the employees of Jannell Ford are.

Winter15

Mar 26, 2016

Purchased my first Ford Explorer at Jannell Ford with Steve Gorman. I highly recommend them. Our experience was stress free and the financing went very smoothly. Steve made sure all our needs were taken care of and he even came in on his day off to make sure we were satisfied! Thanks Steve for making this experience stress free!

edgewaterlanding

Mar 26, 2016

I will come back again and again. I have already recommended Jannell to family and friend. It is the second time I've worked with Charlie Williams, and he is just great. He gave me time to figure out what the best option was for me, and I really appreciated his kindness and patience. Janice Loud kept in touch with me by email to answer questions while I was trying to make a decision. Joanne Hudson was a huge help in making my financial arrangements. Definitely "white glove/five star" treatment by all.

Fernando4691

Mar 26, 2016

My experience with Jason Lehner, he was a very professional sales manager. He was very informative and knowledgable. And answered all my questions. I was treated with respect and kindness. I would definitely recommended Jason and Jannell Ford to my family and friends.

Nick19

Mar 25, 2016

Hi everyone, I just bought a new 2015 F150 lariat FX4 and boy do I love it!!! I dealt with Michael Kinney, what a great salesman. He was very nice and paid attention to detail and was not pushy!!!!

John W. Johnson

Mar 23, 2016

Came to Jannell not expecting to purchase a car, but when I test drove rhe Edge at Evan's suggestion I was sold. Such a nice car for my needs. Great experience at Jannell Ford. Thank you.

2000gm

Mar 23, 2016

We went in hoping to trade in our 2013 Explorer on a 2016 Expedition. At first we were alarmed at the low trade in offer. They produced an auto check report that showed the Explorer had been in 2 accidents before we bought it as a CPO vehicle. They took the time to demonstrate to us how the accidents hurt the value, and that due to worn tires and other issues, dealership 1 shouldn't have sold it as a CPO vehicle. We can't expect them to absorb the loss we took as a result of dealership 1's apparent dishonesty. They also took the time to show us a used alternative that would have helped ease our burden getting out of the Explorer. They were sympathetic to our situation.

Alice cotreau

Mar 22, 2016

Great experience, got exactly what I wanted, the sales rep Vito Umbro was amazing and catered to my every need.

CAM

Mar 21, 2016

My latest experience with my car being serviced for a recall was superb. Always the nicest people at the service desk I can't say enough about Jannell. Excellent - would recommend (and do) to anyone.

KatrinaS

Mar 21, 2016

Always an amazing experience !! I Love Jannell Ford and recommend it to everyone looking for a new car!! An amazing service department as well! Always a pleasure!!

williamgunville

Mar 21, 2016

I didn't buy my 2013 Taurus here at Jannell Ford but have been coming here for all service. Because of the great service and the great people, I will certainly buy my next new car here.

pal8414

Mar 19, 2016

I had a good experience at Jannell Ford in Hanover. There was no waiting around like other dealerships i visited. Mike Kinney was nice, understanding and answered my questions.

Drduckin

Mar 19, 2016

Friendly, knowledgeable and all ways get the job done right the first time. I have all my service done here and have never had anything but a great experience.

krismryan

Mar 16, 2016

They were willing to work with me on my price. Got everything accomplished in less than two days\. Went out of there way after the fact to follow up

Trish

Mar 14, 2016

I highly recommend Jannell Ford of Hanover. The sales staff was very friendly and accommodating. They were happy to answer any questions I had. It was a comfortable atmosphere... Not high pressure selling that I've experienced at other dealerships.

jhassell

Mar 13, 2016

Bought a used SUV. Highly recommend Stephen Gorman in sales and Joanne in finance both made the experience stress free. Am extremely happy with my purchase. Everyone was very welcoming and the waiting area was very comfortable. Was surprised at how quickly and smoothly the process went. Would definitely recommend to anyone seeking a vehicle.

smerrick6

Mar 12, 2016

Bought a used car from them. Overall experience was excellent. Deal was fair. All staff members were friendly and professional. Dealership its self was very clean.

Tom Owens

Mar 5, 2016

Our salesperson Jack Bresnahan and sales manager Ed Clark put in a top notch effort to find our dream vehicle. Thank you gentlemen for your help.

Saatisfied Buyer

Mar 4, 2016

The sales people were very helpful, courteous, and interested in helping me get the car I was looking for.

Capecodgirl

Mar 3, 2016

We had such a positive experience at Jannell Ford with Dennis. We went in just to look and drove away with a new car. What is usually a stressful situation ( negotiating a car ) was made very simple with the team at Jannell. We will definitely return to purchase our next car!!! **** They are pet friendly and let us bring our puppy into the show room

glittery girl

Mar 2, 2016

Best experience ever. Was a quick and seamless transaction. Vito was the friendliest, most professional and easiest salesman to talk to.....and was a pleasure to deal with. Joanne in finance.....the best! She was very honest, accommodating and wanted to get us the best % rate for what we could afford......and she did! The sales manager Eddie has the best personality and helped us out with the price of the vehicle! I will and would recommend Jannell Ford to anyone and everyone. Thank you so much for everything Jannell!

ChristinaMB

Feb 29, 2016

Great knowledgeable staff. Especially Michael Kinney who, made buying a new Escape with two small children as painless as possible.

PaulF

Feb 29, 2016

Our sales person was Vito Umbro, he was a great help! No hassles and did not force a vehicle on us! He asked what we wanted and gave us what we wanted..for the price we wanted to pay.... End of story! I would recommend anyone to buy from jannell ford! Go see Vito!

Cadillac Hill Electric LLC

Feb 28, 2016

Evan Haggen the commercial specialist went above and beyond and exceeded all my expectations. I would highly recommend him and Janell ford.

Maryann Carlson

Feb 28, 2016

Just purchased a used Ford Explorer. Incredible, no stress, experience! After dealing with high pressure sales tactics at some of the other local dealerships, I stopped in at Jannell. Glad I did. The salesman, Scott Ruisi, was excellent. He was patient, knowledgeable and not pushy. Although I was undecided about what to buy, Scott kept in touch with me and I came back multiple times to drive cars. Each time I returned, the customer service I received from Scott was great. He patiently answered my questions and test drove more cars with me while making me feel like the most valued customer. During the purchase and delivery, he followed through on every little detail. I am very happy with the car and the service I received. The sales manager Eddie Clark was also great and ultimately negotiated what I thought was a really fair deal. Everyone from sales to the finance team made me feel important. If you are looking for a vehicle, I highly recommend that you give Scott a call he truly cares that you get the right car and are a satisfied customer. Jannell is a first class dealership!

Beachmama5

Feb 27, 2016

Overall - excellent dealership to deal and work with. I owned a 2003 Ford Expedition (purchased brand new) and loved that truck. Unfortunately 13 years later it was time for a new one. The need for a family truck was no longer and my husband feel in love with the Ford Edge. We went to many local Ford Dealerships and found Jannell entire staff the most friendly and welcoming..especially Vito Umbero and Eddie Clarke. We purchased a 2015 Ford Edge and everyone in that dealership understood and walked me through the very emotional process - I can't tell you how much I appreciated that. The staff in the Finance Department was wonderful and worked to get us the best deal. The Service Department was great - a small part needed to by replaced and we were in and out in no time. It is truly a family orientated dealership. One that I'm very happy to have joined.

Jordan Hackett

Feb 27, 2016

Thanks Evan for helping me get a new Ford Fusion today. Can't wait to pick it up!

Kevin

Feb 27, 2016

Working with Evan Hagan on purchasing the 2015 F550 for my business was simple and painless! Evan was great to work with, he was polite, thorough and very helpful. My experience was great and I look forward to doing further business in the future.

jean1

Feb 24, 2016

The people were very helpful and friendly. Everyone from top to bottom treated us like our business was important to them. Will absolutely recommend to anyone looking for a car.

BEN from Braintree

Feb 23, 2016

In September my wife bought a used Escape. After purchasing the car, we discovered one issue which Jannell immediately addressed to our satisfaction. The more I drove the Escape, the more I liked the size and performance of the car. I began watching Janell's website and last week purchased my own pre-owned Escape. Our sales rep, Vito Umbro, was very easy to deal with.

FredC

Feb 23, 2016

The process of leasing my new 2016 Ford Explorer was absolutely fantastic at Jannell Ford! The sales consultant, Joe Daddio, was absolutely one of the most genuine, intelligent, caring, and friendly people I've ever had the pleasure of working with. He made me feel comfortable and welcome in the dealership, educated me on the product, and answered any questions that came up. He kept me informed and showed that he truly cared about my experience throughout every step from test drive to delivery! In addition to Joe I had the pleasure of working with Jason, Evan, and Joanne throughout the process of leasing my amazing new Explorer. Everyone was extremely knowledgeable, friendly, and accommodating which made the daunting task of purchasing a new vehicle absolutely stress free. No dealer around can deliver upon a family oriented and stress free sales environment quite the way Jannell Ford does! Thank you!

Ali

Feb 22, 2016

Our sales rep, Evan Hagan, made our purchasing experience painless and easy. Evan was very thorough and never made us feel pressured. He was attentive, friendly, and made sure to do whatever he could to make sure we were happy and comfortable with what we were purchasing. I highly recommend going to Jannell Ford to lease or purchase your next vehicle!

Lynda

Feb 22, 2016

Just leased a new Ford Escape here at Jannell! I will recommend this dealership highly to anyone looking to avoid the anticipated pushy sales tactics usually encountered at car dealers when trying to navigate the process of finding the right fit and the best deal. You will be pleasantly surprised! (Look for sales representative, Joe Daddio. He will see you through all aspects from start to finish. He's very approachable and informative....answering all your questions and concerns).

GinaK

Feb 21, 2016

Great experience and because they stay open late I was able to go after work with plenty of time to look around and take my time (they even said they would stay open for me). Worked with Michael Kinney and was awfully nice and not pushy at all. When I went to pick up the car he actually sat in car with me to go over most things before I left the lot and I was also introduced to their service center and they seem like they are going to be very helpful if I have questions or issues.

IronLG

Feb 19, 2016

I made the rounds test driving testing several vehicles in the full-sized SUV category. I had visited another Ford dealer and they told me they had a vehicle in stock that they didn't. I was very disappointed. I decided to give Jannell a shot since they had a similar vehicle on the lot. The experience was fantastic. John Hanson worked with me on the sale and was very friendly and knowledgeable. John and the staff at Jannell really went the extra mile with the negotiation on my trade and financing options. Even with the bitter cold and monsoon rain, John was happy to help. The experience was truly full service. I love the new Explorer and look forward to a continued relationship with Jannell.

Sarah Hurley

Feb 17, 2016

Charlie was great to work with, as was all the employees we interacted with. The entire process from walking through the door to driving away with our new F-150 was quite pleasant. We'll definitely go back for a second car.

KellyOC

Feb 16, 2016

I just purchased my second car from Evan at Jannell this weekend. Yet again Evan has gone above and beyond my expectations to meet my price and needs for a car. He is always polite and well spoken and truly cares about providing me with the best deal for my buy. I also love the service provided at Jannell. Shawn take exceptional care of me and my car and when I told him I no longer felt safe in my front wheel drive car and wanted a four wheel drive car, he took the time to show me around the showroom and explain the different models and safety features. He then communicated our whole conversation to Evan so that when I went to purchase the car I wanted everyone was on the same page. Jannell truly works as a team to make sure their customers are satisfied. Its a refreshing dealership experience. Thank guys!

Clark (no e)

Feb 15, 2016

Jannell Ford is by far one of the best dealerships that I have ever done business with. This is my second new car purchase with them. The Sales and Finance team made me feel welcomed and worked extremely hard to get me the best deal.

John

Feb 14, 2016

I'm the type of guy who takes care of my trucks but drives them into the ground. My last F150 had over 250K miles on it and I dreaded parting with it for two reasons 1) I loved my old truck and 2) I don't like dealing with dealerships. The folks at Jannell esp Eddie Clark and Mike Kinney made the experience very easy even though I live a 40 minute drive away. They were fair, honest and accommodating, qualities that are not always easy to find. I highly recommend Jannell Ford and I would go back again.

David

Feb 13, 2016

Vito was great to work with. Great experience in buying would recommend to anyone.

MCord

Feb 9, 2016

Myself and my family have been customers of Jannell for years! I just bought my third car from them, a brand new Explorer and the process could not have gone smoother. Evan was great to work with, he is incredibly knowledgable about the vehicle and really takes pride in his work. Car buying can be stressful, but that is the last word I would use to describe my experience at Jannell. They never disappoint!!!

Scott

Feb 6, 2016

Just a quick review and thank you to everyone at Jannell, top notch experience ask for Evan Hogan very knowledgeable, had great respect for my time and would highly recommend. Thank you all agin!

John3456

Feb 6, 2016

I came in with a pretty good idea of what I wanted to buy and what I wanted to spend and they were able to find me the perfect truck for the right price. 2 days later i was driving it off the lot.

Joe Lennon

Feb 3, 2016

I had a fantastic experience at Jannell Ford of Hanover. My salesman Vito was very helpful in getting my the deal I was looking for. The dealership was also awesome in getting in and out during the sales period and pickup period of my transaction. I could not be happier with everything from start to finish. I look forward to having my new truck serviced there for regular maintenance work as the service department reputation is also top notch. Keep up the great work. -Joe Lennon

TAlmeder

Feb 1, 2016

Ive always been nervous about searching for a new car in a actual dealership. The first thing that comes to mind when i think of the word dealership would be " sharks", "thieves", and so on. This opinion soon vanished when i met with a sales rep at Jannell Ford of hanover,ma. I was greeted with a warm welcome. They didn't make me feel like i was being attacked or pressured into buying anything. Instead they helped me find the perfect car for my life style. Of course i already did have a couple cars in mind : ) The staff at Jannell were very informative with all there models on the lot. I learned a lot about ford and its history that day while car shopping. When it came time to purchase my new ride they helped me set up a reasonable payment plan for the new car i was going to finance as well as a extended warranty. I left Jannell ford that day feeling confident and satisfied with my service. I will be picking my new car up in the next day!

Bd23

Jan 29, 2016

I was looking for a new F150. They did not have what I wanted in their inventory and searched other dealers to find the truck. They picked the truck up, and had the bed liner and tonneau cover installed as well. The team was proactive, not pushy, and very helpful in the process. We also figured out most of the financing over the phone, so I wasn't at the dealer for an extended time.

bertinhn1

Jan 22, 2016

The sales people at Jannell Ford were very helpful with all aspects of my search for a new truck. I felt very comfortable in the no-pressure atmosphere there.

allstar

Jan 21, 2016

i just bought a 2011 gmc acadia here it was the best car buying experience I've ever had they were honest friendly and professional

UsedTruckdude

Jan 20, 2016

I purchased a used Ford F-150 from Jannell Ford, who had a great inventory to select from. It was a no pressure environment, and the salesman I worked with, Mike Kinney, was a true professional and wealth of knowledge. I actually believe they gave me a fair value on my trade-in, which I was expecting to take a bath on. I walked in pre-approved for a loan, and they were able to beat my banks rate and spare me a service fee. I'd buy another car from them again, they offer as painless a car-buying experience as I've ever had.

thargat

Jan 9, 2016

From the moment I walked in to the moment I drove away with my new Ford Escape, the experience was wonderful! Steve Gorman and I hit it off immediately! I felt he was knowledgeable, genuine, and honest. The finance department was able to secure me a better rate than my personal finance company. What a plus!! I would highly recommend Jannell Ford.

P S N

Jan 7, 2016

FAIR DEAL,NO PRESSURE THEY FOUND THE TRUCK I WANTED.I SHOPED AROUND A LOTWENT TO JANNELL TWO DAYS BEFORE CHRISTMAS DROVE MY NEW TRUCK HOME CHRISTMAS EVETHOUSANDS OF DOLLARS LESS THAN ALL THE OTHER DEALERS

Pittman1630

Jan 2, 2016

Jannell was very helpful and had great customer service. Michael and Joseph were more than helpful with my car buying experience. Thank you for everything!

7Freshwind

Dec 30, 2015

I have purchased six vehicle at this dealer over the years and feel I have always received a fair deal. Very courteous, work very hard to find you exactly what your looking for.

J Derek

Dec 29, 2015

Scott made the car buying process very easy and smooth. I requested a few special add-ons and he delivered on every single one. I was not pressured at all and I am very satisfied with my new Explorer. I would highly recommend Jannell and Scott in particular. The serviced dept. has also been great to deal with.

Letizia1234

Dec 28, 2015

We knew exactly what we wanted to buy. Scott found us exactly what were looking for. Completing the online credit form really expedited our Explorer purchase. Great experience!!

Big blue

Dec 16, 2015

I drove 1hour and30 minutes to look at my truck.love the attention i got from my sale menwi go back in the future.great job Scott and Joanne.

ken75

Dec 6, 2015

Scott was very friendly and never pushed us towards one vehicle over another. Once we had chosen our preferred vehicle, Scott was open to us pursuing a used or new vehicle, whatever would work best based on our finances. Scott provided great advice on what would and wouldn't be worthwhile options for the vehicle based on his experience with young children.

deborah.l.jenkins.5

Dec 4, 2015

Ron from Jannell Collision in Weymouth is wonderful! He is friendly and very knowledgeable. He did a phenomenal job repairing our truck after a deer rant in front of us. The truck looks brand new thanks to Ron!

Matt

Dec 2, 2015

Nice job by Bill(Sales) & Joanne(Finance) described options; no pressure, kind & able to answer all questions. Eddie was great w/ finalizing the deal. Thanks!

Timjacque

Nov 25, 2015

They were able to get me approved for credit with a less than favorable credit score. My salesman Michael Kinney is very experienced,friendly and knowledgeable. Highly recommend him and Janelle Ford.The finance Mgr Kathy was amazing and got me approved.

Ally

Nov 23, 2015

A very pleasant experience, Scott was patient, informed and very kind. There was no pressure to make a decision right away. A very friendly crew.

Go Patriots

Nov 11, 2015

Just bought a new 2016 Ford Explorer from Jack Bresnahan at Jannell Ford in Hanover. There are quite a few Ford dealerships between my house and Jannell Ford but I had a great experience there a couple of years ago so thought I would try them again. I'm very happy that I did. Jack was great and very respectful of my situation (which was getting the most vehicle for my dollar). He worked with me and Jannell's management to get what I believe was a great deal for both of us. The whole experience was stress-free and professional. You can't ask for more from a dealership. My son needs a new F150 and I'll be sending him there. I will go back when it's time to replace my Explorer. Thanks Jack and Jannell Ford!

J A Fitzgerald

Nov 5, 2015

I had purchased a used vehicle from Jannell Ford many years ago and decided to return in September to purchase a new Ford Escape. We browsed the lot and we were greeted by Joe Daddio when we entered the beautiful showroom. We did not make a decision than but waited a bit. Due to unexpected Medical bills we were not able to purchase a new vehicle. Joe made several suggestions and we purchased a used 2013 Ford Focus Hatchback. Joe was professional and knowledgeable and we are so glad that he was our salesperson. I felt that I was disappointing him by not being able to purchase a new vehicle but he was very sensitive to our circumstances and he just wanted us to have the best vehicle possible in our price range.

Stood

Nov 5, 2015

Expert-based service! Super friendly and welcoming! After detailed helpful discussions around my needs, they helped me figure out EXACTLY what model I wanted. I was able to test drive a similar model that day, and received EXACTLY what I wanted the next day for a fair price.

KD

Oct 30, 2015

We worked with Mike Kenney over at Jannell who was very patient with me. I did not buy on our first trip there because I wanted to shop around. He found the exact car I was looking for (2013 Edge) with all the options and called me as soon as it came on the lot. I purchased the car and love it. It was a great experience!

mc618

Oct 29, 2015

We arrived at Jannell Ford and were met by Vito Umbro. He asked what we were looking for and suggested a vehicle he just got in, and went to get it for us to check out. It was exactly what we were looking for! He told us we could drive it home the same day. they would handle all the paperwork, They called my insurance co. and got my registration changed over. We then met with the Business Manager, Kathy Mulvehill, she took care of all the paperwork and Warranty setup. Both employees were very knowledgeable in their respective fields, extremely friendly, and very efficient at their jobs. It was a GREAT experience!

twins

Oct 25, 2015

Jannell Ford made buying a car a fantastic experience. There was no pressure at all and our salesperson, Evan, was awesome. He was always professional and very courteous. He was extremely knowledgeable about the cars that we were considering and when it came to negotiating he was open and very fair. The finance manager, Joanne, was terrific as well. I would recommend Jannell Ford to my friends and family.

Jean15FE

Oct 22, 2015

I just purchased a 2015 Ford Expedition from Jannell Ford. It was a great experience. They really worked with us to make a GREAT deal!!

Patriot2015

Oct 12, 2015

Went in for a test drive with no intention of buying. After test drive I was asked to make an offer so I low balled an offer and the haggle began. So with no intention of buying I played the game. My salesmans name was Mike a great person easy to talk to and understood my situation and played along. My credit wasn't great which made my haggle harder but I couldn't walk away from the deal I was offered so I now am a happy owner of a 2014 Ford Fusion hybrid. Thanks to Mike and Joanne.

Jennimustang14

Oct 6, 2015

Shaon Simpon went above and beyond what any Service Advisor has ever done for any of my vehicles. He was patient trying to find the problem and very courteous.The Retail Sales Manager noticed I was cold, and he gave me a jacket to warm up.Everyone made sure I was in the loop & continuously checked in. This was my first time at this dealership. It was clean & comfortable. I will be a Jannell customer forever!

mazdapaige

Sep 28, 2015

Walked in and was greeted by Charlie who did not dash out the door beforeI couldn't out the car absolutely no stress. The whole staff was polite and professional.I was impressed I have not bought a car in many years but I still remember badexperiences with each. After past sales and signing on dotted line, I rememberSaying what was I thinkingI did not purchase anything yet but I do feel I will with jannell.

Gerry Lozeau

Sep 24, 2015

Yesterday I expected a brief visit for scheduled maintenance, but it was extended when it turned out my 2011 Fusion SEL needed front brakes. While I had the time, I walked the lot to see what might be there that was newer but low mileage. Back in the Sales Office I sat with Jack Bresnahan to go over options that might allow for a newer SEL and perhaps lower payments. We reviewed new car pricing as well. As we were looking at a few possibilities in the lot, and not finding anything of interest, he ran into a 2015 Fusion Titanium with 23,345 miles the general manager was driving. Within an hour or so the paperwork was done and it was exactly what I was looking for. In the past the numbers didn't allow for the jump, but all of a sudden everything fit and the car is great and is fully loaded; in fact, beyond what I expected. The entire process was nicely handled, including the financing paperwork with Joanne Hudson. Very pleased and only paying about $9.00 a month more for huge upgrade.

Lori and Bob

Sep 22, 2015

We live on the north shore but were down the south shore visiting friends. We were in an extreme need for a new vehicle. It was a beautiful day so we walked on to the lot at Jannell Ford and were greeted very kindly by Mike. He took the time to show us many pre owned vehicles. We came across a Fusion ( which we had been looking for ). After a test drive and going inside we were greeted by Ed and Kathy the finance manager. I must give an A+ to this dealership for their organization and attention to our needs. We love the vehicle and it also came with a Pre Owned Certified Warranty. We would highly recommend you purchase a vehicle from this dealership if you want excellent customer service. Buying a car can be a highly stressful emotional moment in everyone's life, and the team here at Jannell took the stress out of that, especially Kathy when working the financing out. Thank you all at Jannell ! A+ !!

mikky55

Sep 4, 2015

Just purchased a 2015 Escape love everything about it The car I wanted and had to be located but they did it they went above and beyond Vito and Ed Clark were fantastic.

satisfied

Aug 31, 2015

I visited several different dealerships with mixes results. I walked into Jannell Ford and salesman Charlie Williams and sales manager Ed Clark couldn't have made the experience any easier. No high pressure. They treated me like family. I highly recommend this dealership.

searay 40

Aug 26, 2015

very disappointed sales person well lets say he had a problem telling the truth and completely left me hanging couldn't be there to deliver the car to me passed it of to another sales person who just handed me the keys never even called to see if I was happy with my new vehicle but he did call for a document he needed for his dealer incentive and i sent it rite off to him. five weeks now and i still haven't got my registration really?

stack

Aug 19, 2015

Just purchased a 2015 truck in less than 2 hours!! Dina Saoud was fantastic and Ed Clark the manager was a pleasure to work with . Even Joanne who handles the financing was great!! This is my dealership from here on out

Canton72

Aug 16, 2015

Just purchased a new Ford Explorer at Jannell Ford in Hanover. The overall experience was outstanding! The sales guy ( Charlie Williams) was extremely helpful & well versed in explaining the details of the vehicle & made the transaction smooth. I also meet with sales manager & general manger thru the process & they where outstanding as well.If you are looking for a very competitive & efficient deal on any type of Ford contact Charlie Williams at Jannell!Richard Walsh

Sheila1951

Aug 14, 2015

Enjoyed our experience with Sales Consultant, Joe Daddio. He was patient with our questions and no pressure withhis sale. The new building area looks fantastic, as does the garage work area

Ask for Evan Hagen

Aug 10, 2015

I went to Best Chevy, Boch, Prime, Copeland, and Tufankjian. I was not happy with the customer service at all. The prices were good but I felt disrespected and not appreciated. If I was going to give you $30k, you could at least pretend to be grateful. At the very last second I decided to check out Jannell. I walked in and was greeted by Evan Hagan who proceeded to speak with me and not at me. I told him that I had previously owned a F-150 and really wanted to see if I could find one I loved and at a good price. I checked online before I went in and showed the picture on my phone to Evan who thoroughly explained the benefits of this specific truck. He even told me upfront that this truck did not have 4 wheel drive and asked if this was important to me. I never even knew that these trucks came with RWD. We quickly agreed to a price and then moved onto my trade. He walked me through how they evaluate my trade and he even convinced me to not get it detailed before I had it appraised. He told me to save my money. I entered the showroom at 7:40pm Thursday night and agreed to all of the pricing at 9:01 Friday morning. I'm being very honest when I say that Evan Hagen was 99% responsible for me buying from Jannell. I spent a good week trying to get honest quotes and delivery dates from about six other dealerships. Car salesman have a reputation and we all know what it is....whether true or not. This is NOT the case with Evan Hagen. He didn't sell me a car, he helped me purchase what I want. I hope in the future that I will have the opportunity to send friends and relatives to Evan since I know that he will work closely with them and guide them through the car buying process.

Holly 123

Aug 6, 2015

I took my Fusion in due to a recall. Did not even buy my car at Jannell. Was treated so well, by Tom,Patrick Shaon.

Bert

Jul 10, 2015

This was our second purchasing experience with Jannell Ford. Jack had helped us with our first purchase at this dealership. So, when we returned looking for a new truck, we were greeted like old friends. We went into this situation with quite a few stipulations on our list. Jack was able to meet all our needs. Although, we were very pleased with the way we were treated with our previous experience, our second shopping excursion was even better. Jack and his team made this a very positive and easy process.

K Palladino

Jun 30, 2015

We purchased a Ford F150. Jessica did a great job and was not pushy in her sales pitch like some other dealers/companies we checked out. We love the truck, it has tons of room and amazing features.

janiceplymth

Jun 30, 2015

we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,,

Tayla N.

Jun 30, 2015

I went to Jannelle Ford to check out the 2012 Kia Optima sx and after just a few hours it was all mine! They even threw on 4 brand new tires and breaks for me. They definitely make sure their customers get their money's worth. Also, Kam Gales was very helpful throughout the whole purchase.

debdon88

Jun 29, 2015

This was the first time we bought a new car at Jannell Ford. We have bought many new cars in the past and did not have anywhere near the great experience we had with this dealership. We live in Taunton and traveled to Jannell Ford in Hanover because of the great reputation this dealership has. I am a nurse at South Shore Hospital and many of my fellow employees recommended Jannell Ford. Eddie Clark was outstandingl very accommodating and professional. We could not have asked for better. He went above and beyond to help us. Jack and Joanne were great too! Jack was very knowledgeable in the vehicle. He is the best car salesman I have ever had to deal with!!! Joanne also went above and beyond to find us the best interest rate. We really appreciate all their help. We highly recommend this dealership to anyone in the market to buy a new car!!! We will never go to another car dealership other than Jannell Ford in the future. Thank you

Emily T.

Jun 24, 2015

I brought my car in for service because I had a recall. The guys were prompt and did a great job.

Caitlyn Boyle

Jun 16, 2015

Jason and Evan went above and beyond to make me feel comfortable and to ensure I had the most affordable car with everything I wanted. I was in and out quickly as well.

Patrick Kane

Jun 16, 2015

I had no problems. I brought my C Max in for a customer satisfaction software update. I waited 30 minutes for a shuttle ride to the mall; shopped for an hour and was picked back up. The shuttle driver was very social and pleasant.The only improvement I would recommend would be the service tech to explain exactly what was updated. I wrongly assumed I could find it online so I didn't ask, my fault.P.S. nice new building, need to fix the driveway. :)

Susan Huer

Jun 15, 2015

2013 Ford Escape: I hit my passenger side mirror on the side of the garage and broke the glass. I called the service center that afternoon and they ordered a new replacement and said it would be there overnight. I went to Jannell the next day, no appointment, and they got my car in and repaired the broken mirror in 35 mins. I was so happy with the service. I will be back next week for a tune up:)

Rachael Spiess

Jun 14, 2015

Shaon was very helpful and everything was done quickly, despite dealing with my warranty company over a weekend.

Harold Allen

Jun 11, 2015

Once again everything was top shelf!!!!! I'ts really nice to have something done on your auto and leave with a smile on your face.

Thierry Difolco

Jun 11, 2015

2005 Lincoln Town Car "The Works" package. Everything went as smoothly as usual. Service writers are very knowledgeable and helpful.

Denise Reardon

Jun 8, 2015

I had my truck serviced and detailed. I was very happy with the service. The staff very very pleasant ans helpful. The detail service was good except my micro cloth that I use for my screens were not placed back in the truck. Very minor item. The detailing was excellent.

George

Jun 8, 2015

Jason was great. Made the car buying experience easy.

Marla Kleman

Jun 6, 2015

Bill R and the rest of the staff at Jannell Ford continue to make my service experience an exceptional one - every single experience at Jannell Ford in Hanover has been exceptional and I'm always made to feel like a valued customer. From the moment I purchased my 2012 Fiesta to present - they provide the best customer service and I still can't thank Bill R enough for knowing exactly which car I'd love (happened to have been the first one he showed to me)! Life can throw some curve balls to all of us and that is why I am extremely happy to drive a car that I absolutely LOVE every single day of the year. Service at its finest from all the employees at Jannell; thank you!

Peter Afanasiw

Jun 5, 2015

It was just a tiny bit trying to nail down a time on when the car would be available for pickup, but the service representative did have a unique problem b/c of the door part not in stock.

Valued Customer

Jun 5, 2015

2015 TRANSITVERY PLEASANT EXPERIANCE. ALL QUESTIONS ANSWERED. ACTUALLY MADE PURCHASING VEHICLE ALMOST FUN.

GoDeep

Jun 5, 2015

This is the second vehicle we have purchased through this dealership and each time was easy, efficient and we treated very well by everyone. Great group of people, Jack our salesperson was extremely knowledgeable and helped us find the perfect truck. From Joanne in finance to Eddie the sales manager, everyone was so personable and friendly, it was an enjoyable experience all around. Highly recommend that you check them out. If they don't have the vehicle, they will get it for you quickly. And they will treat you right!

Sheabo2424

Jun 4, 2015

I recently went to Jannell Ford to look at a used car. I really enjoyed the experience. They just did new construction and the building is really nice. The people there from my experience were really nice and accommodating. I understand not everyone is going to love someplace, but my specific situation was unique and they were willing to work with me. I did not end up buying a car however, but I assure you it was not the price or the people, those both are top notch in my book. My situation/finances would not allow me to buy at that time, but when I am able to, I will be going back to buy.

James Dellot

Jun 3, 2015

Evan was great to deal with and did his best to get me the most for my trade in.

James Taylor

Jun 3, 2015

THE SAME AS ALWAYS EXCELLANT!!!YOUR PEOPLE ARE ALWAYS RIGHT UP THERE

Kendrick Williams

Jun 2, 2015

The Sales staff is excellent, no pressure tactics used, specify what you want for a car and they will do the best they can to get you that car, it's that simple!

Kevin Arsenault

Jun 1, 2015

Sean (Shawn?) was excellent in service. He set expectations and over delivered.

Martha Schleiff

Jun 1, 2015

There was an issue and it was resolved. I am pleased that my concerns were listened to and acted on.

Richard Doyon

Jun 1, 2015

Bought a new fusion. Excellent service. Staff was very helpful and co-operative.

Michael Smith

May 31, 2015

I purchased a Ford explorer XLT From the moment I steeped into the office it was a very pleasant experience. Knowledgeable, friendly made me feel very comfortable.Best car buying experience I have ever had.Took their time explained everything when picking up my vehicle, a consistent 10 across the board.Have already recommended Janell to 3 people at work.

Kerri Lowry

May 30, 2015

My first contact at jannell ford was with Alexandeach Josephson, she was a breath of fresh air.Alex, paired me with a very experienced salesman, jack bresnahan,who was patient and knowledgeable, I was treated with great respect,despite my "iffy"credit situation ,I was immediately put at ease ,after making a decision on my vehicle I was introduced to Joanne ,finance manager extrodinaire.these 3 individuals made my experience at jannell an absolute pleasure .I am thrilled to be driving my new 2015 ford focus. I love it.thank you for making this happen. I have already reccomrades jannell and these individuals to family and friends who may be looking for a vehicle in yhe near future .it was a pleasure doing business with jannell ford of Hanover ma.

Scott Sangster

May 30, 2015

I just purchased a Ford Fusion from Jannell Ford. The experience was fantastic. Kamilia my salesperson was very responsive to my requests. The value doesn't end with the sale. Their service department is top notch. My experiences with Jannell have been very positive and I will continue that relationship by doing all my future maintenance through their service department.

scottsangster

May 30, 2015

I just purchased a Ford Fusion from Jannell Ford. The experience was fantastic. Kam Gales my salesperson was very responsive to my requests. The value doesn't end with the sale. Their service department is top notch. My experiences with Jannell have been very positive and I will continue that relationship by doing all my future maintenance through their service department.

steve

May 29, 2015

I was looking for a specific truck color etc. I found exactly what I was looking for at jannell. called dealer I was 200 miles away dana told me truck was available and is extremely clean. I gave deposit and made my venture out to dealer a week later. dana was aware of day and time I was arriving. Half way through my trip I reached out to let dana know I was on schedule. he then tells me he was off but another sales man was expecting me . Well I arrive at dealer to find truck filthy . Salesmen told me it was clean last week but do to high pollen count they cant keep vehicles clean . I then said me and wife will get something to eat can he please clean truck, his response, Ill try we are very busy . He managed to get truck washed it was far from clean not one panel on truck that was not scratched or dented, I was very dissatisfied not to mention put four inquiries on my credit with out my authorization bad business.

Daniel Long

May 29, 2015

Not used to buying cars, and first time leasing. A friend had, and recommended, a Ford Fusion. Said he got it at Jannell and had a good experience, so I tried them. Dana, the internet sales manager, put me in contact with Evan. Evan made this process painless, took into account what I was willing to spend a month, what I was looking for and made it happen quickly, and very honestly. Loved working with Evan, and when this lease is up, hope to do so again. I would absolutely recommend Jannell, without any reservation at all.

rickmac62

May 28, 2015

My Wife and I had such a wonderful experience buying our new F 150. The team was awesome and caring . Great Deal too ! Highly professional and I would recommend to everyone . I have spent 40 years working in the Retail Food industry and this Dealership knows how to treat a Customer . It is a breath of fresh air to be treated in such a valued manner . The Salesperson , Joe Daddio , was professional , kind and friendly with no pressure . The Finance person, Joanne Hudson, was such a helpful , caring and supportive person. She not only saved me more money in Financing but was such a real person . I cannot say enough positive comments about the Team at Jannell.

Eleanor Kozlowski

May 27, 2015

My car received routine maintenance work which was done quickly and the staff was very friendly and knowledgeable.

Margaret Fortuin

May 27, 2015

Had 30K service on my 2012 Escape. Car drives like new. Service team were knowledgable and courteous, and answered all of my questions very professionally

Paul Barcellos

May 26, 2015

I had a Great experience, the staff was fantastic ,and the end result is im looking forward to my next purchase from Janell, Thanks again

pam123

May 26, 2015

Evan was great! He wasn't pushy and he answered all my questions. He took his time knowing that I wasn't able to purchase right then since this will be registered under a business and I needed to bring the information back to get approved. he found the perfect car for me and I can't wait to go back and sign the paperwork!

Kathleen Noska

May 25, 2015

Everything was fine.. I would recommend Jannell Ford.

Bary Reynolds

May 24, 2015

You folks went above and beyond. It was the best service experience I've ever had. Kudos to Shawn Hillegas. Hes the best. Thanks!!

Genevieve Lane-genovesi

May 24, 2015

My service was performed in the exact time frame that Sean H said it would be. I was also driven to my office and picked up in the time frame that worked for me. I really appreciate the convenience of this service. Thank you.

Uldis Sipols

May 23, 2015

Dustomer service was very good as we have come to expect.

John

May 21, 2015

The salesperson was extremely helpful; he communicated very well and we couldn't have had a better experience.

Mary Quinn

May 20, 2015

I was extremely pleased with the personell in the Service dept, they explained everything to me. The newly redone waiting area is very comfortable.

Veronica Bache

May 20, 2015

There was a very determined leak in the roof of my 2014 escape. Shawn H. and the service team perserved until the leak was fixed successfully!PS. Under construction, there is no where to park for service. Valet a good idea.pss. Barry your shuttle driver is very nice.

J.L.

May 19, 2015

Buying a 2015 F-350 diesel 4 door Lariat from Jannell Ford was the easiest purchase of a vehicle I have ever experienced.Jason and Joanne couldn't have made my purchase any easier. A great team and I look forward to doing more business with them in the near future. Thanks again. J.L.

smith2

May 18, 2015

The entire experience was the easiest I have ever had buying a vehicle. The Sales person Bill was very informative, took his time to explain everything and made this process enjoyable.Kathy was very helpful when going over the financing, again explained multiple options.Walked in as a potential customer left there feeling like I made new friends.Would highly recommend Jannell Ford to every one.

Sergio Dias

May 17, 2015

I was very pleased to work with Evan Hagan at Jannell Ford, when purchasing my new truck which was a brand new F350. He was very professional and honest. I recommend Jannell Ford as well as Evan to anyone that asks me. Best,Sergio Dias (Charisma Construction owner)

Marsha Booth

May 15, 2015

Was in for my car's 1st oil change & filter. They were fast & efficient..very pleased.

Janice Speakman

May 13, 2015

Evan and Jason were exceptional. They answered all our questions in a very professional manner.We would recommend them to anyone.We bought a 2015 Ford Explorer and they actually delivered the vehicle to our house which was morethan we could have hoped for. Evan stayed with me and explained all of the features in an understandable manner, which I really appreciated. We feel as though they both went above and beyond.If or when we buy a new vehicle, it will definitely be with Jannell Ford in Hanover.

Marshall Wood

May 13, 2015

The service writer, Cliff, did a much much better job than the previous ones I've dealt with at Jannell. He is a standout!

Kim T

May 13, 2015

I went to just to shop around. The salesman, manager and everyone there were so pleasant and knowledgable. I got such a great deal I couldn't pass it up. It was the least stressful car buying experience I have ever had.

James

May 12, 2015

Jack Bresnahan was my sales person and he was great to deal with. He was knowledgeable, friendly, and knew his stuff (most times I know more about the car than the sales person). I showed up at Jannell on Saturday, May 2, told Jack I wanted to look at new Escape, and then we drove around the block in one. I liked it a lot, called up my wife who was nearby, and then she drove it and saw it too. I then had to head out of town on a business trip. My wife and I decided we wanted the Escape and to deal with Jack. Jack and I then did everything via email, as he found me the Escape I wanted -- model type, color, and options -- and gave me a good deal. We even added in my dad's older pick-up truck as a trade. I stopped by that next Thursday afternoon, did all my paperwork, and picked up the car on Saturday, May 9. I very much appreciated the work the dealership did as I needed to transfer the truck plate which was in my dad's name to the new Escape in my name, so it required a little more work at the RMV. So Jack was the reason I bought the car at Jannell, and hope we have a positive experience at the newly renovated service department going foward. (The whole property is in transition now as they renovate, so I understand that, but it is tougher experience while the renovation is going on.) I look forward to doing more business with Jannell in the future.

calnanesq

May 11, 2015

needed a used car within a matter of days, found a great deal here and worked with Kam Gales who was helpful and not pushy, unlike a sales person at another Hanover dealership. Couldn't have been more please with the experience.

Judy Shaughnessey

May 8, 2015

I love being able to call service (shawn hillegass) and get my car right in for service. He knows who I am and what my car may need. Plus, drop off and pick up are so easy. I am able to use my Ford credit card over the phone. And service is completed that day.

Constance Shaughnessy

May 7, 2015

staff were helpful, kind. prompt. had to wait long time for a ride home

Joanne Marucci

May 6, 2015

I just bought an F150 from Jannell, and it was the best. This is our 4th vehicle from Jannell and I would not buy from any other dealer. Bill Pelligrini was our sales guy and he is so helpful. Everyone greets you with a friendly smile. The owner Ned Clapp is also the best. Best place to go for a vehicle. Thanks to all the staff at Jannell.

joanne

May 6, 2015

I just purchased a F150 at Jannell, they are the best. Everyone greets you with a smile and they are so helpful. My sales guy was Bill Pellagrini and he is great, very helpful. I would not buy a vehicle anywhere else. They make buying a vehicle pleasurable. So a BIG thanks to everyone at Jannell.

Michael Means

May 5, 2015

I bought a f350 and was very satisfied with the customer cares received.

Sherry Divito

May 5, 2015

I brought my daughters Ford edge for service,i have always taken my wife's F-150 to you for service,she had a safty issue with a tire she must have hit a pothole,you had to order a tire..Thanks toservice manager Cliff Bryant tire came in as promissed and work was done in timely manner.Cliff also helped me with the F-150 at its last service,after service and tire rotation a hub cap fell off on way home,Cliff replaced missin hub cap..This is why i use Jennell Ford..Michael+Patricia Robertson..Hull Ma

MarcyD

May 4, 2015

I recently purchased a 2015 Ford Escape from Jannell Ford of Hanover Kam was patient with my many questions, kind and very friendly. The entire process was positive. I'm pleased with my purchase.

Thomas McManus

May 1, 2015

The remodeling was loud and annoying. A quick vacuum was not done, and my seat was moved all the way back.

jplasse

Apr 30, 2015

I recently purchased a new 2015 Ford Escape and had the pleasure working with Jessica throughout the entire process. She made my entire buying experience very easy and enjoyable and always tried to accommodate my wishes for my purchase of the vehicle. Jessica made the sale very easy and followed up the next day as promised. I would recommend her to anyone looking to deal with a knowledgeable , honest and hard working sales associate. This was my first experience buying a new car by myself, but I did purchase a 2006 Ford Expedition and was very happy with the car.Jane Plasse

MissVayo

Apr 29, 2015

I recently purchased a new F150 and had the pleasure of working with Evan throughout the process. He made my entire buying experience seamless and enjoyable. I would absolutely recommend him to anyone looking to deal with a knowledgable, honest, and hardworking sales associate.

Rob B

Apr 29, 2015

From my first visit to Jannell the experience was very positive. Low pressure, open discussions on the available vehicles and my trade. The salesman followed-up the next day as he promised and we made the deal without much effort. The Finance team then quickly processed my application and got me a great rate. To make it even better it took less than 10 minutes to sign all the paperwork and drive away in my new F150. Best vehicle purchase experience ever. I highly recommend Jannell and will be back for my next Ford.

Joseph Penta

Apr 29, 2015

Ford F250, My salesman Evan was excellent. He was knowledgeable, professional, courteous, organized, and sincere.

Bridget B.

Apr 28, 2015

I was pleased with the relaxed, helpful, patient staff. I purchased a used Escape recently and was very pleased with the service I received from beginning to end. I would recommend your business to others!

Elizabeth Basford

Apr 28, 2015

Service department was timely on the repair. Service area is under construction so it was a bit in disarray.

Susan Lonergan

Apr 28, 2015

I always find the staff at Jannell very helpful. Sean saw there was a problem with my radio staying on after the key was out and the car was locked and he addressed it. I had to wait a week for an appointment for an oil change, which resulted in going over my 5,000 miles, but everything else was great. The staff and professional and very helpful.

Neshia

Apr 27, 2015

For 2.5hrs, Joe Daddio provided exceptional help and attention which led to my purchase of a 2011 Ford Explorer UT! Joe's very pleasant demeanor made me very relaxed, yet still confident in my purchase. He has a great sense of humor while remaining very professional at all times. Joe understands that being "aggressive" or "too pushy" is not the best tactic to use when dealing with a customer. Instead, I received enough patience and clear guidance with respect to all of my MANY questions. And inspite of my many questions, Joe did not demonstrate any sign of impatience or frustration. Instead, he continued to remind me that his job involves "making sure that the customer is fully educated about his/her important investment (that is, buying a new or used car)." He even encouraged me to ask questions. I examined 3 cars, and test drove one. Fortunately, the one that I chose to test-drive is the one I purchased--both Joe and I had the same feeling that this was THE car for me. I should also mention that there were other salespersons in the office who were welcoming as well. Jannelle Ford is definitely a top-notch dealership. I now understand why they've been in business for 90+ years! When you visit Jannelle, definitely ask for Joe. You will either leave with the car of your choice or pure satisfaction received from great customer care--OR BOTH, just as I did! Thanks again, Joe!

Leslie Stunzenas

Apr 20, 2015

I purchased a 2015 Titanium Escape due to the recall of my Lincoln MKX. The service was excellent. The staff couldn't have treated me any better. They went above and beyond to make me happy with my purchase

Allison DeLisle

Apr 17, 2015

I purchased a Ford F-150 XL truck, I think it is my fifth one. Everyone at Janell Ford was excellent in sales, financing, to getting my sticker and registration promptly!

Lindhale

Apr 17, 2015

Kam was very helpful and friendly to us. We knew exactly what we needed in a preowned truck and jannell Ford had it. We dropped in to take a look and ended up making the purchase. Goodbye 2008 f-150. Hello 2011 XLT. The whole deal was quick and easy.

Stephen Keefe

Apr 16, 2015

I recently leased a 2015 Ford Escape and was thrilled with the service that I received through out the whole ordeal. I would highly recommend Jannell Ford and Kam the sales associate who was very helpful to all my friends.

Jeffrey

Apr 15, 2015

Just bought 2015 F250 and received a great deal. Gave me far more than I expected on my trade in (F150). Dealing with Jannell was easy and no hassle. Staff was very friendly and helpful. The kind of deal offered (they did the same with my F150) was a no brainer and I jumped at the offer given me. Very much worth buying a car/truck from them. Additionally, they had some great rebates and perks which not only brought the price down but gave me piece of mind in purchasing my truck from them.

Carol Krall

Apr 14, 2015

In for routine maintenance and a shift light problem. Routine maintenance performed, ordered part for other problem. Everyone was courteous nd professional. A positive experience.

Kathryn T

Apr 14, 2015

Everyone was extremely friendly but waiting an hour for an oil change (that I had an appointment for) seems a bit unreasonable to me. Maybe this is normal for a dealership- I usually go to an express oil change place so I don't have much to base it on.

Kiva Tupe

Apr 14, 2015

This was our second vehicle from Jannell and we went back because our experience there was great. Each person we dealt with in sales and finance was super friendly and we felt comfortable with each of them. We did not feel stressed in the least bit and we felt we were taken care of as though we were part of their Jannell family. We will continue to buy from them for as long as we drive Ford vehicles!

Joe

Apr 13, 2015

50K mile service and brake job - well served. Nice facility and good responsiveness from service area.

Kevin Harrington

Apr 13, 2015

Friendly supportive sales and finance staff. The truck needed a couple things fixed, was ready within a day. Registration and VIN check went without a hitch, driver was also friendly and willing to do what it took to get it done

Ashley

Apr 9, 2015

Everyone in the service department are helpful and very efficient.

Melissa

Apr 8, 2015

I leased a 2015 Ford Escape. Evan Hagan was very informative about the vehicle and helpful with trying to find an option that worked for me. He answered every quetion I had and didn't make me feel rushed. Joanne in your finance department was also wonderful. Again she went through all the details with me and answered all my questions. I would definitely recommend Janelle Ford to my family and friends.

Robert Nagle

Apr 8, 2015

BILL PELLIGRINI WAS VERY HELPFUL. ENTIRE STAFF VERY KIND, THEY EXPLAINED EVERYTHING TO ME.

Hazel Williams

Apr 7, 2015

The vehicle is a 2008 Ford Taurus.The customer service representative was very helpful and detailed about what was what needed to get fixed. The service was very good.

Robyn Clark

Apr 4, 2015

This was by far the best car buying experience that I have ever had. The sales and finance team went above an beyond to help me obtain financing for my new 2015 Ford Fusion. I have already recommended others to the dealership an will continue to do so. I look forward to going to back to the dealership not just to get my car services but for future purchases.

Debra Haley

Apr 3, 2015

As usual my experience was great. I had my Escape serviced in a timely manner and a reasonable price. Thank you

Lawerence Grillo

Apr 2, 2015

fusion--used car salesman jack was very helpful and accommodating

Melanie Mcgrath

Apr 2, 2015

Had a great experience at Jannelle! What I found refreshing was their honestyeven to admit if they didn't know something, then finding someone who could answer our question. Very professional and friendly! Great service! Only rating the facilities s 2 star as they are going through a renovation and we were in a trailer.

3/29/2015

Apr 2, 2015

After visiting several different dealers, we ended up purchasing our new vehicle at Jannell based on how well informed we were. The staff were willing to take their time to answer any questions, whether it was during our visits or after.

newcar2015

Apr 2, 2015

I recently purchased a 2015 Ford Fusion from Jannell ford, my salesperson was Bill Pellagrini, Bill made the entire process much easier and without the high pressure sales tactics of so many dealerships. I recommend Bill highly to anyone looking to purchase or lease a car.

Daniel Rigney

Apr 1, 2015

i had an oil leak from my last service and the problem was quickly corrected

Gerard Lozeau

Apr 1, 2015

Scheduled a 60K maintenance + safety sticker visit. It took about an hour longer than estimated and the bill had to be explained as the $532 was not quoted in advance and the paragraph related to all the transmission work also had other items and it made it appear more than it was. At least that might be the customer reaction when it is somewhat of a surprise.

Michael Cevoli

Apr 1, 2015

It was a simple easy experience which is what I love

Patrick Ellis

Apr 1, 2015

My experience buying a new 2015 f-150 was painless. The whole team worked like a well oiled machine. Jason was a rock star, he did everything under the sun to make sure we were happy threw out the whole process. I could not be more pleased with Jannell motors thus far.Pat EllisHarwich, MA

Gary Comeau

Apr 1, 2015

Eddie Clark and Bill Pellagrini made it a great experience. Bill did a great job explaining how all the options worked. I got new car mats and wiper blades as well. Joanne and Kathy in finance were very pleasant as well. I noticed a crack in the rear door panel a week after I purchased the car and Scott Torres the service manager took pictures of it and submitted it to Ford under warranty work. Very pleased to say Ford is going to fix it free of charge. Very good experience at Jannell Ford with hopes of a good relationship for years to come.

Amanda Pereira

Mar 31, 2015

Great dealership and great staff . suggest visiting if your looking for a easy buying experience

Christopher

Mar 31, 2015

Had my truck done before I expected. Tail Light was out and they replaced it free of charge, overall very happy with service center.

Laurel Martin

Mar 31, 2015

The guys are always helpful and insightful- no complaints this round ! :)

Sheila Schreiner

Mar 31, 2015

We bought in our Ford Fusion for it's 30K service. The new building is coming along nicely. The service was busy but customer service was great. Drop off and pickup was quick.

Saljr

Mar 28, 2015

I had to travel over 50 miles to dealership and Jannell Ford made it a great experience. Andrew Smith was my salesman. He answered every question thoroughly within a short period of time. The price of my 2012 Ford Fusion was very fair and the overall condition of the car when I picked it up was excellent. There is no high pressure sales pitch there either. The day I picked up my Ford I had to get financing, registration and sticker. I was in and out of there in 96 minutes. I would highly recommend this dealership to anyone who wants a no hassle and competitively price auto. I will return when I decide to buy again. Thanks Andrew for a painless experience.

newFordowner

Mar 27, 2015

Worked with Jessica Rozier (Sales), Jason Lehner (Sales Manager) and Joanne Hudson (Finance) - great experience! The team did a tremendous job from start to finish. Smooth operation even as they work out of temporary office space.

Vanity99

Mar 26, 2015

This was my first purchase from Jannell ford, and from now on the only place i will buy my vehicles, i had bought vehicles from other dealers in the past however this time was a totally different experience. I worked with a young gentlemen named Andrew who was extremely knowledgeable about every vehicle i was inquiring about and made it a very stress free environment. The rest of the staff there at Jannell was very respectful and made the process very smooth. Thanks Jannell!

David Waite

Mar 26, 2015

I purchased a new f150 lariat .i was on my way to another dealership to purchase a new king ranch and only stopped in to look at the red ford sales staff was not going to let me go without giving me a great deal. Kudos

Elizabeth Grosso

Mar 24, 2015

I alway's have a good experience at Jannell Ford in Hanover. I can see why they are number one in service to their customers. Keep up the good work!

William Campia

Mar 24, 2015

Same as previously noted. Phone number given and remain incorrect in computer. Thus, no one calls me to say vehicle ready for pickup.Appt. setting is easy and like extended Sat hrs.

ynessralla

Mar 23, 2015

Buying a car can be a stressful experience if the dealership fits the stereotype. My husband and I experienced the opposite at Jannell Ford. The salesperson, Kam Gales, was polite, informative, and not pushy in any way. She did not try to sell us on any particular car and only showed us cars that fit our needs. There was no gamesmanship in the bargaining process, just efficiency and honesty. We bought a car and were completely satisfied with our experience. I would recommend Kam and Jannell to all my friends!

James Taylor

Mar 21, 2015

service was as usual great quick fast done right the first timethanks

Francis Krause

Mar 20, 2015

Every one is very friendly, and the place is starting to look good ! Thanks

Christopher Bitteker

Mar 19, 2015

Shawn in the service department kept me up to speed on the work being done in a timely fashion. Nick, Jerry & Chris in parts went above and beyond helping me get some hard to get ford racing parts for my '13 Focus ST. Love this dealership.

John Fitzsimmons

Mar 19, 2015

Thanks for scheduling the tire replacement right away. We were happy to get it fixed and be on our way.

Mark Gilbert

Mar 19, 2015

It was ok. My part is in so I gotta call tomorrow, for an install appt.

Chris A,

Mar 16, 2015

The staff and service at your collision center was excellent. They had my 06 Maxima looking as good as new in matter of days. Thank you all for a job well done

David Smith

Mar 16, 2015

I had the state inspection and tire rotation done. It was done quicker than I thought in 45 minutes which was good, but to charge about $28 for tire rotation is ridiculous. For a $1.00 more I could have the $29 The Works done which is the oil change and tire rotation with vehicle inspection (not state inspection). While doing the state inspection, you have to take the wheels off anyway to see the brake pads, so to move the tires to front and back should be a minimal charge.

Pamela Morin

Mar 16, 2015

most of buying experience was a good one. All people friendly and helpful.Only concern was of terms of extended warranty contract given by Kathy in Finance. I had a valid question regarding terms, agent did call to inquiry about issue....said she would get back to me once she reviewed file. And never has gotten back.

richie02020

Mar 14, 2015

This is now my second car I have purchased from Jannell Ford. As always I had a very easy and fluid buying experience. Kam and I discussed what type of car I was looking for. Kam understood that the monthly payment was my biggest concern and immediately she was able to take care of it. Professionalism at its finest. I was in and out fast and excited to pick up my new car in the next couple of days. Finally the best part I will be back to buy another one from Kam plus I will be sending other friends that have had lousy service and shady consultants to Jannell Ford.

Marion Elms

Mar 13, 2015

Had oil change and the works. On time and pleasant to deal with.

Edward Craven

Mar 12, 2015

I was extremely pleased with the way Kam Gales and Ed Clark handled my purchase of a Ford F-150. Kam is very professional in her sales presentation. She explained all the features of the F-150. During my test drive of the vehicle Kam answered all my questions. In the negotiation of the F-150 Kam introduced me to Ed. Again Ed Clark was very helpful in my purchasing the vehicle. What blew me away was Kam personally delivered the truck to my home in Falmouth. In all my years of purchasing vehicles this was a first. My hat goes off to Jannell Ford for two outstanding employees.Thank YouEd from Falmouth

Ken

Mar 11, 2015

Have become a regular customer due to fair pricing with money-saving specials, excellent work, and a bona-fide guarantee on parts & labor. One job was actually done over at no cost to me because of a defective part, with timely follow-up to ensure my satisfaction. I have purchased a set of four tires for less than any of the local tire retailers at Jannell Ford.

Robin Loughman

Mar 11, 2015

Marvelous service!!!! A1!!! From the initial phone call, to follow-up call, very polite knowledgeable. Till I picked vechicle up was all headache free!!!

Stevens Vinal

Mar 11, 2015

2012 F250 SuperdutyService was greatStaff was very helpful

Trevor Clark

Mar 11, 2015

The service to my vehicle was done very efficiently and in a timely manner. They arranged a rental as well. Great customer service.

Bradley Robertson

Mar 10, 2015

The staffs there was awesome. Helped me find a truck within my budget!! I recommend them to anyone who needs a vehicle. Ask for kam. Eddie. Kathy or Joanne!!

Joseph Keinberger

Mar 10, 2015

Shawn Hillegas was very helpful, kept me informed and expedited service.

Kdever

Mar 10, 2015

I purchased my 2013 ford explorer at Jannell and have been very happy with my car and service from Jannell.

Kristina Connolly

Mar 10, 2015

all went well, came in for sticker and service was very good and fast!

Paul Younker

Mar 10, 2015

Technition did not reset computer, now I am getting "Oil Change Due Soon" messages all the time.Not the first time! Come on guys, attention to detail.

Andrew Clark

Mar 9, 2015

SERVICE DEPT HAD MY CAR DONE BEFORE THE ESTIMATED TIME !!!! THE NEW WAITING AREA IS NICE AND I LOVE THE SNACK MACHINE

GGarcia

Mar 4, 2015

I had a wonderful experience at Jannell Ford. The car I wanted to test drive was waiting for me upon my arrival, as requested. I never felt pressured into buying anything, and we were able to work out a great deal on a new Fusion. Very happy with my purchase and very pleased with everyone I worked with at Jannell Ford.

Aaron V.

Mar 3, 2015

Sales and management were very helpful, and a pleasure to work with. Never had such a positive car buying experience

David Leduc

Mar 3, 2015

We traded in a used car for a newer vehicle. It was a very easy, straight forward process, the sales associate was very helpful and feel like we were treated fairly. Good experience, highly recommended.

John Maniscalco

Mar 3, 2015

AS is usual over the past year and a half the service was timely, courteous and most of all the work was done correctly

Charles Palmieri

Mar 2, 2015

did a fine job of addressing my concerns and made accomadations to satisfyand resolve warrentry issues

Jj2015

Mar 1, 2015

My boyfriend was looking for '14 and '15 F250s and F350s for his business. Ms. Gales was very aggressive and dishonest in her presentation. She did not have a vehicle to present to us yet demanded to know why we would not sign on such vehicle that we had not so much even viewed a picture of. She informed us that certain options he is looking for were not available on any vehicles in order to force us into a truck that she would easily find. I later found out in speaking with a ford certified sales specialist at another dealer that these options are actually available. Mr. Clark was very condescending and patronizing and offered us a ridiculous trade value on my boyfriend's current trade (which is also a Ford sadly). He spoke down to us and told us he would not even care to drive the truck off your lot. As I was leaving I was infuriated to be spoken to in this fashion and ripped up the listing they were trying to force us into and disposed of it on the ground outside. As a result Mr. Clark called my boyfriend about this. Just a couple minutes later my boyfriend's phone he had provided to Ms. Gales was bombarded with phone numbers and texts regarding a false craigslist ad. My boyfriend apologized to Mr. Clark for my being upset and Mr. Clark denied the posting. I later called and spoke to Mr. Clark and explained how he had offended me. I have been involved with the car business all my life as my family is in the business. I explained to Mr. Clark that I would be seeking legal action for the sabotage he caused to my boyfriend's business for this false ad on craigslist. Just a few minutes later the posting was deleted. I am appalled that a business such as this would stoop to such levels. As I was sitting with Ms. Gales I saw several salesmen talking down to women who simply stated they wanted to think before making a decision. I hope they consider providing some customer service training to staff to avoid situations like this in the future as they are bound to be involved in legal troubles operating in this fashion.3/12/15 update: I made contact with GM Roderick following this experience. He assured me this unacceptable situation was dealt with internally. GM Roderick was very responsive, respectful and professional and attempted to fully remedy the situation with us. Thank you.

Kenneth Palladino

Feb 27, 2015

My car was able to be dropped off immediately the afternoon of the same day I was in an accident. I was kept up to date as to the costs of the repairs. The overall repair was delayed due to the wrong bumper being delivered to the collision center. This resulted in a larger bill from the car rental company.

Theresa Corbett

Feb 26, 2015

Our dealer, Bill Pelegenie was excellent to deal with. I would recommend him an Janell to all my family and friends!!!

Deborah Fairbanks

Feb 24, 2015

Your staff are always friendly and respectful. I am glad that they never talk me into service that I don't need. My vehicle is the Fiesta 2011, So far so good! (not a heavy duty vehicle in the snow, however)

Richard Silverman

Feb 24, 2015

The service was perfect. The reps were polite and obviously concerned with our needs. Always a great experience.

Goldengirl

Feb 23, 2015

This is a great dealership- always helpful- I purchased my escape from john - he's terrific !And the service gang is always helpful!!I wouldn't hesitate to refer anyone to them !

Bruce McElvenny

Feb 20, 2015

It's always been a pleasure working with Jannell. I used to rent vehicles from them for long trips to DC and always found them professional and courteous. Now that I own a Ford for the first time, I'm having my vehicle serviced at Jannell and each time I've gone in for service, everyone couldn't have been more accommodating. And I mean everyone. I was waiting for the shuttle outside of service to take me to work and one salesman drove me in his own demo vehicle to my office; rather than have me wait. And I didn't mind waiting. When I returned to pick up my vehicle, the service rep went out of his way to make certain that I was completely satisfied. I've been very impressed with Jannell which makes owning my first Ford -- a much better experience. B.McElvenny, Norwell, MA.

David Clinton

Feb 20, 2015

Very friendly service folks. Nice waiting room now.

Steven Chasen

Feb 20, 2015

Better than previous experiences... Also the service area is great

Stephen Parrella

Feb 19, 2015

I had a morning appointment, I called a 1/2 hour before my meeting to push the time back, they were very understanding and helpful. It was a very busy day there in the middle of the blizzard season....They treated me like I was the only person there.... Great service, great staff,a servive advisor my the name of Shawn Hillegass was great.

SAScullen

Feb 12, 2015

This place is fantastic. They do great work, on-time with no surprises. I bought a 2014 F350 from them and couldn't be happier with the truck or the service. I spend a fair amount of time off road in Maine, most people I run into are very impressed the truck. I have several friends with trucks who are also very impressed. I am a very happy customer and highly recommend Janell.

33 ford man

Feb 8, 2015

The people that I dealt with could not have been more helpful. ( Kam, Kathy and Ed ).I was purchasing a vehicle with a sticker price of close to $40,000.00. I must have frustrated them all because of all my questioning. I made multiple trips to the dealership, naturally shopping around and I always returned to Jannell. Price was not the only factor. The people make the difference!

TerryMac

Feb 7, 2015

I had brought my 2008 F-150 in for 75,000 mile check and during this the technician found come problems with the steering rack and front end struts. I OK'd the repairs but had forgotten to tell them about my Easy Care extension warranty. After the repairs were completed I told the Service Advisor, Shawn Hillegass, about this warranty and he followed up with Easy Care to get this taken care of. Many thanks Shawn. Saved me some money and was very helpful throughout. I have always had good service from Jannell Ford and this was another confirmation of what a great service center Jannell is.

amcisaac31

Feb 3, 2015

So I bought a truck about a year ago, and talked to Evan about a used fx4, there were none in my price range at that time. For almost one year Evan kept an eye out on the market for me. We would touch base every month or so via email and he would let me know what was available. I work a job with a lot of travel so I don't have time to be constantly watching the dealership. Three days ago Evan called, and I knew right away that he had found the truck that I was looking for. This is pure dedication to customer service. Not once did he pressure me or email with a truck outside of my preference list (which was very specific, I gave him quite a challenge!). This dealership is perfect, no haggling, No pressure,and a Friendly atmosphere. Like I told Evan and Kathy, I don't look anywhere else, I know that they will take care of me, thanks guys for making car buying so easy and stress free!

LTC

Jan 29, 2015

Evan Hagan was a wealth of knowledge regarding the vehicles we were interested in. He took the time to educate us on our options and I never felt pressured. I trusted him and he was a true professional to deal with. I would highly recommend working with Evan to purchase a vehicle.

prokopii

Jan 26, 2015

Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it within a reasonable time/experience.

Jford

Jan 20, 2015

I went into the dealership to test drive an explorer. My husband had purchased a car at Jannell two years ago from Evan so he suggested we start there. I went in thinking I was going to purchase a used car but after going over all of the options, leasing made the most sense. Evan thoroughly went over all of the the paper work as well as the car itself. He made the whole experience extremely easy and stress free! I would highly recommend him in the future.

dgc333

Jan 15, 2015

This was the third new car I have purchased from Jannell and I had another satisfying experience. I had checked with a couple of other dealers before going back to Jannell. It is a pleasure dealing with them, got several thousand more from my trade and they even went out of state to find the car I wanted.

makpjazz57

Jan 13, 2015

The Jannell Ford Service team has never disappointed me. My repair work on 1/12/15 is no exception. The professionalism, quality of work and overall exceptional customer service has been present since the day I walked into the dealership and purchased my Ford Fiesta back in 2012. I love my car; it is the right fit for me and I feel confident in bringing my car to Jannell's service department for all of my checkup and repair needs. Thanks to Cliff and the rest of the service department for always treating me as a valued customer and for taking good care of my beloved Fiesta! (always a shout out to William Roderick for knowing the exact car that was right for me)!

NathanielPalmer

Jan 8, 2015

We connected with Jannell Ford of Hanover through a 3rd party website, doing a general request for a quote. Most (all) of the other responding dealers just followed up incessantly like they were cold calling, not acknowledging what we wrote or requested, but just hammering us with "When will you come in for a test drive? When will you come in for a test drive?" In contrast, the Jannell team was helpful from beginning to end. They provided a detailed quote and trade-in estimate, then even raised their trade-in price by nearly $1000 on-site (unprompted). In two visits (initial test drive, then final delivery), Evan and his team met us *after* closing time (due to our schedule constraints), working thoroughly and expeditiously to get the deal done on our terms. They were all exceptionally professional, courteous and trustworthy. We highly recommend that anyone in Southern New England looking for a new or used car go to Jannell Ford in Hanover, where you will find the best price and service. It is no surprise they are the 2014 Dealer of the Year.

Lisab2008

Jan 7, 2015

My sales agent was kind and patient. He took the time to go over every feature my new vehicle has and all of the staff made the experience fun for my 3 year old son by giving him his own balloons with pictures drawn on them!

AgentCoop

Jan 7, 2015

I'm a first-time buyer with a challenging credit history, but Evan, Kathy and everyone else at Janell Ford were dedicated to helping me finance a car and they made it happen. Patient and friendly service all around. Excellent!

Ellen

Jan 6, 2015

After many years, we are once again totally satisfied with the attention we received from both sales & service in our recent purchase of our new Ford Expedition! Many thanks!

Mary B

Jan 6, 2015

My husband and I knew we wanted to purchase a new car. We were just unsure on which make. Since we had been long time Toyota folks, we were a little hesitant on going with a Ford. I must share that this was the best experience that we have ever experienced with a car dealership. Through out the whole process we were treated respectfully, not rushed and our salesperson, Evan, took the time to find out exactly what we were looking for and what we wanted in a car. There were none of the usual "games" that other dealers played with us in the past in regards to price and trade-in. We love our new Ford Explorer! Our first Ford, but not our last! We can say this, that Jannell Ford will be the only dealership we will ever work with again. We can truly say that this was the first time in our lives that we actually enjoyed purchasing a car. The finance person explained everything in detail about all the extra packages that were available to us and we got to buy what we wanted without pressure. When we picked the car up our salesman Evan showed us how to operate everything in the car, and I mean everything. He also gave us his card and told us to feel free to call him with any questions we may have. By the time we completed our experience we felt more like family instead of some random couple just buying another car. I would highly recommend Jannell Ford to anyone who wants to have a positive experience purchasing a car, and don't forget to ask for Evan.

MassDrvr

Jan 5, 2015

We had the best leasing experience at Jannell Ford of Hanover, and we have consistently leased different brands of cars all over the country. Our leasing consultant, Michael Silva, helped us identify the proper vehicle and model based on our current needs. He worked with us to find a car that fit into our budget and lifestyle. After purchase, he sat with us and explained all of the features in our new car. The sales manager, Eddie Clark, was instrumental in helping us get the deal done. He was also very personable and patient. We never felt pressured or rushed. I would highly recommend this dealership!

jaroyan

Jan 5, 2015

Within the last 2 weeks, I had both of my cars serviced at Jannell. The customer service is excellent! The ease of making an appointment and having the ready when promised was great!

MeganDriscoll

Jan 4, 2015

My husband and I recently purchased a Ford Explorer. We found everyone at the dealership to be kind, down to earth and NOT the stereotypical "car salesman" type. Our experience was great and we are very happy with Jannell. Thank you!

ToddG

Jan 2, 2015

Joanne and Jack provdied me with a great new car buying experience. The pricing was exactly as we discussed when I arrived at the dealership and all of the paperwork was complete and ready for me when I arrvied. After a thorough review fo the car with Jack and sign off of the paperwork with Joanne I was ready to go. Thank you for a great car buting experience. Todd G

Bumpy

Jan 2, 2015

Very happy with my return experience with the Jannell team. Trading in my existing F150 for a new one was a pleasure. Professional expedient service from the minute I pulled up. Got what I wanted in a truck and all was done in a timely professional manner.

Kate T

Jan 1, 2015

I made a quick decision to look into purchasing a new vehicle. After seeing a commercial for end of the year deals and special financing, I crunched some numbers and realized I may be able to get a brand new car with no money down and keep or LOWER my monthly payments. I contacted Jannell and wound up working with Alex. She was very accommodating to me and my 18 month old son that I had in tow. When I told her I was only looking to buy vehicle if it met my financial expectations, she worked with me to find a couple of options that might work. She and her sales manager Ed never tried to up-sell me on bigger or more expensive vehicles when I told them I was only interested if we could make it work for absolutely no money down (other than my trade). I left that day, spoke to my husband, and the next day I came back and walked away with a brand new 2014 Escape with $0 out of my pocket and I'm paying $13 less per month than my 2011 Escape. I got exactly what I went there for and had a great experience all around. Oh, and I also left with a big red balloon that Alex gave my son which saved us all from an epic toddler meltdown! Would definitely recommend and I will be back in a few years for my next Ford.

Alisha Binda

Dec 30, 2014

PURCHASED 2014 FORD FOCUS AT JANNELL ABOUT A YEAR AGO. SALESMAN EVAN WAS FANTASTIC. HE GOT US SUCH A GREAT DEAL AND LOTS OF EXTRAS TO GO WITH OUR PURCHASE. THEN A YEAR LATER I BOUGHT A FORD DUMPTRUCK ELSEWHERE WITH SOME PROBLEMS. TOOK IT TO JANNELL TO HAVE IT SERVICED.SERVICE ADVISOR SEAN WAS GREAT. GOT ME A GREAT DEAL ON MY TRUCKS REPAIRS, AND ALSO GOT ME A COURTEOUS DETAIL ON THE FOCUS. SERVICE AND SALES THERE ARE THE BEST. THEY TREAT YOU WITH RESPECT, MAKE YOU FEEL LIKE YOU ARE NUMBER 1. FORD PRODUCTS AND EMPLOYEES ARE SECOND TO NONE. I WILL NEVER GO ELSEWHERE AGAIN!!!

Michael Fama

Dec 29, 2014

repair covered under emmissions warranty so that was great.

Patricia Narcotta

Dec 29, 2014

My service at Janell is always very professional and the staff is extremely helpful and polite.

sharonw122

Dec 24, 2014

From the minute I walked in until I drove out with my new car, I was treated with respect. The team at Jannell was friendly and professional. No stupid car sales tactics, no runaround, none of the nonsense that other dealers make you endure. I didn't have to waste my time while they pretended to be working on a deal for me like they force you to do at other dealerships. The whole process, from the time I walked in until I drove off the lot in my new car, was completed in a single afternoon in just a little over an hour and a half. The price and terms were better than I got from other dealers too. I had actually bought another new car for a family member at a different dealership the day before, and the experiences were like night and day. I literally could not rate my experience more highly since the ratings only go up to 5 stars, but if there were more stars available I'd have clicked them all. Do yourself a favor and shop here first. It's worth it.

Linda Barnett

Dec 22, 2014

Staff was very nice, in and out quik. I Just had a tire repaired my last visit.

herb.edmundsatcomcast.net

Dec 22, 2014

Evan Hagan was my salesman this year when I traded in my 2013 F150 and 2013 Fusion. The transition to the new 2014 F150 STX was seamless. Evan Hagan knows the industry and history of vehicles very well. Evan will have the answer to any questions you may have even prior to asking a question. His knowledge is exemplary of his colleagues as well as his clients with Ford. Evan has a great personality which is important and an asset to Ford and his sales team. He works efficiently and handles his phone in a professional and friendly manner. Evan returns message calls promptly with due diligence to satisfy his client's needs. If you have an opportunity to work with Evan I'm positive that you will be extremely pleased with his Sales and Maintenance performance thru Jannell Ford and industry. Thank you Evan for you efforts and time spent to help me into my new truck. It was a great pleasure to work with you.Herb Edmunds

Charles Kane

Dec 19, 2014

Service is great but the sales staff ( the manager in particular) almost lost the sale by his talking at length to someone else on the phone while I was sitting at his desk trying to pay cash for a new car. I came very close to walking away from the purchase at that point and I would not involve him in any future transactions

Christina Arlin

Dec 16, 2014

Hi, I bought my Focus at Janell in May. In November I had an issue where gas leaked out and the vehicle wouldn't accelerate. At that time I was in Framingham, Ma. I called several Ford Dealerships from Framingham to Braintree and I was less than satisfied with the level of service I got over the phone. Some of the other Fords were on the verge of rude and would barely help me make an appointment. When I finally called Janell, I got a friendly voice, concern over the situation and he asked questions to get a better understanding of the issue. Not only that but they looked at my car the day I brought it in and called me two days before they thought they would be able to fix it to tell me it was all set. I have no idea why I even attempted to go to another Ford Dealership to help me. Janell has gone above and beyond the level of service I've ever received from a dealership.

HappyCustomer154

Dec 15, 2014

Evan Hagan was terrific. He listened to me and understood my needs and preferences for a new vehicle. He recommended an Explorer XLT with an option package that addressed my concerns. He didn't simply try to sell me a vehicle, but found the perfect vehicle from off-site inventory. He truly seemed to be interested in me rather than simply trying to make a sale.Evan had a thorough knowledge of the vehicle systems and walked me through each one. He even made himself available on his day off to give me a tutorial. He is truly a class act!If you're looking to buy a vehicle, I recommend you ask for Evan Hagan!

dormat

Dec 13, 2014

I was out looking for a car, visited two previous dealers before i pulled into Jannell Motors. I was greeted by a Mr. Hagan. Evan and I talked and we looked at a 2014 Ford Focus. I told him to give me his best price, it was in my ballpark, I bought it. Evan Hagan was a pleasure to work with, knowlegable and very polite. He's made me a ford person. Kathy Mulvhill was also polite and pleasant.

bigshow419

Dec 12, 2014

Dropped off 2012 f350 diesel for oil change. Happy with overall service except for extra 11.00 paperwork fee? Really 149.00 not enough don't knowif I will go back.

whitehb

Dec 10, 2014

My salesman, Charles Williams, was very relaxing to deal with. He gives you a little at a time. You have do your own "chipping." But Charlie is always willing to stay in the game to make you happy as well as his employer. He met my expectations as a negotiator; frank, close-to-the-vest but delivered with a mutually agreeable price. I believe you can trust Charlie to deal with you while understanding that you are making a major purchase. He is a gentleman and I highly recommend that you insist on Charles Williams as your sales consultant. Business Managers Kathy Mulvehill and Joanne Hudson were helpful and had a strong understanding of the advantages of today's low interest rates.

marylucy125

Dec 7, 2014

came in to purchase a used car for our daughter but after having all the options and rebates explained to us it made more sense to buy new. Evan was great to work with. offered suggestions, explained everything in detail and we walked away with a new car. Very impressed with the ease of dealing with Jannell. It was nice to work with such a professional sales person.

Glenda Mavin

Dec 6, 2014

Jannell Ford once again surpassed my expectations regarding my car buying experience! I traded in my previously purchased Jannell vehicle and Bob Christie was my salesman for the 2nd time. Bob was knowledgable and efficient and the buying process was once again a thoroughly enjoyable experience.

jdalotto

Dec 6, 2014

This was my second purchase of a Ford Explorer in two years with Bill Pellagrini and Jason Lehner and they were great! Bill and Jason were extremely helpful in making sure they got me the right Explorer, remembering what I purchased two years ago and the features that were important to me. There was absolutely no pressure from either one and they worked with me to ensure I was comfortable with the overall price. Bill and Jason are true professionals and their passion for their work is transparent. Kathy in Finance was also extremely helpful walking me through all the paper work and explaining my options for financing. Kathy made sure I got the best possible financing that was available. Overall, another great experience at Jannell. I would highly recommend Jannell to anyone looking for a Ford

chrispiascik

Dec 3, 2014

I recently purchased a Fiesta ST from this dealer. I was having a hard time finding the car I wanted at dealerships closer to me. After doing an internet inquirery Janell Ford immediately reached out to me. By the end of that same day I was driving home in my new Fiesta ST.

Michael Burns

Dec 2, 2014

Mike, the service manager on Saturday, apologized for the fact that even though I had an appointment and my tires were sent back last week and I had to wait a few hours for them to get my tires back, he would get the tires on my car at some point. I got there a little before 8 am and was out by 1 o' clock! But heck, that's the way it goes! Mike was truly a good person to have in there because I might otherwise have gotten angry. Mike seemed to understand why I might be, and kind of dissipated my anger and made me feel as if I was listened to. I have a 2015 Fiesta ST which I had to buy at another Ford dealership because Jannell just couldn't get one for me to test drive. Unfortunately, Jack Madden could, so I was forced to buy it from him. But I want Jannell to service it, and I hope next time I want to buy a Ford Jannell will get me a vehicle to test drive.Mike Burns, long-time Jannell Ford customer.

Hazel Williams

Dec 1, 2014

We currently own a 2008 Ford Taurus and the service provided on Saturday November 29th was great! The service technicians diagnosed the problems with the brakes and with the engine light. Both issues were fixed. The customer service team was very accommodating. I was very satisfied with the service they provided.Thank you Janelle Ford Dealership!

Kara Fraticelli

Dec 1, 2014

They got me right in & right out!! Thank you for making my life easy!!

Karen Baynes

Dec 1, 2014

Timely service (oil change, etc. - 10,000 service), thorough job, friendly guy at the counter (Shaun). Ford Fiesta.

Kathleen Maguire

Dec 1, 2014

I purchased a new Ford Edge and was very impressed with the sales staff and their helpfulness after the sale. I am looking forwartd to the new and bigger showroom now under construction.

Richard Clark

Dec 1, 2014

I went to the lot unsure of exactly what type of vehicle i was looking for. The salesman Jack Breshnahan was very helpful in aiding in our choosing of the Ford Escape we eventually purchased. The entire staff was very helpful and friendly.

Samuel Oriaku

Dec 1, 2014

My experience at Janelle ford was my best car buying one.the agents were very courteous and seemed straight forward without playing any of the mind games you'd usually see at some dealerships.The financing I got was pretty decent despite my low credit score. I would definitely buy my next vehicle at this dealership,assuming they have it in stock. Mr Pelagrini,Mrs Kathy and Mrs Janice were awesome.

George Selados Jr

Nov 29, 2014

Brought my 2012 explorer in for an oil change. Service was excellent. I was finished when they told me I would be.

samoriaku

Nov 29, 2014

I would highly recommend these guys if you want to buy a car with less that perfect credit. Other dealerships would first of all run your credit to see if you are worth their time before anything but the guys at Jannell ford believe everyone is worth spending time with and helping no matter your situation. Even if every bank rejects your loan application these guys would help you get approved in a very short amount of time. They even got me a very good rate despite my low credit score. I hope they continue with the way they are running their business.

Alex McCabe

Nov 28, 2014

Evan was extremely helpful in the purchasing of my 2014 f150. I was referred to him through someone and would certainly refer him myself. Evan did not pressure me into selecting a vehicle but instead helped me narrow down my choice while always keeping in mind my requirements. At one point he literally read my mind and finished my sentence; impressive. I have dealt with other new car dealerships in the area and have not been pleased with the characters and attitudes of the salesman. They did not receive my business, Jannell did.Alex

Daniel Cleary

Nov 28, 2014

Very helpful with financing no pressure sale even though under construction very professional office manner excellent supply of new and used cars to decide. On

Ashley Pimentel

Nov 27, 2014

Everything was done professionally and efficiently.

Joseph Callahan

Nov 27, 2014

Service was very quick and thorough. Thanks for a good experience.

Joseph Mccormick

Nov 27, 2014

I have a new fusion and I took it in for an oil change. I had mentioned that I heard a weird noise and immediately Shawn had someone jump in the car with me to figured it out. It was something minor but I liked that they jumped on it right away and did not make me wait. Additionally, when I asked for an oil change they found a screw in my tire and fixed it at no charge. My job is quality assurance so I'm very critical. Having said that, I'm very impressed.

Rosann Reinhart

Nov 27, 2014

Very prompt. In and out in just under 1 hr. Greeted me when I arrived to give me service number and take my car. I am very happy with service and will use it again. FYI - The facilities have been under a state of renovation for months - whats up with the state of affairs? The computer system did not have easy record of my on-line scheduled appt. Staff handled the issue but whats up with the computer system not working? Thanks

Dorothy McGrath

Nov 26, 2014

My new Escape was due for it's 10,000 mile check up... The service dept. honored a coupon that I found in a mailer for a great price... Everything was done within an hour...everything that was done to the care was explained in detail... Large waiting area... Looking forward to the new construction being done.. Definitely satisfied with my experience at Jannell so far...

Matthew Hudson

Nov 26, 2014

The staff was extremely helpful and informative. This is my third truck I have bought from Jannell Ford.

xxx

Nov 26, 2014

Evan Hagan is hands down the reason I purchased my vehicle at your Dealership. I have been a loyal Chevy customer for years but it was Evan, with is superior product knowledge, enthusiasm and overall professionalism that convinced me to pull the trigger.

John Maniscalco

Nov 25, 2014

Parts for my repair were not available. But the service staff made sure that I had a vehicle to drive to and from work for several days and made my life very easy.

Susan Burbine

Nov 24, 2014

Service was perfect tire pressure kept dropping. Tech found nail and plugged the tire. Oil change performed. Mentioned possible issue with transmission and made appointment to. Replace clutch service writer very helpful

Sally Maher

Nov 22, 2014

We brought our newly acquired 2013 Expedition in to Jannell because frequently, the engine wouldn't start when we turned the key...NOTHING. We happened to notice that the anti-theft indicator light would flash rapidly at these times. Cliff was extremely helpful by keeping us informed as to the status of our vehicle. It took 3 days to finally find the problem, but that time also involved Cliff holding the car to check if the work done had solved the problem. The first fix did not. We want to thank Cliff for not just giving us our car back, assuming it had been repaired. His devotion to wanting us to be completely satisfied saved us from another trip and lost time out of our schedule. The second fix is working very well. Thank You everyone at Jannell!!! This is just another example of why we keep returning to Jannell for all our car needs!!!Cheryl Bearce & Sally Maher

George Murphy

Nov 21, 2014

In my opinion things have greatly improved, earlier this year I was very dissatisfied with the service department. And at that time I was quick to send in a negative review. This led to have several calls and discussion with Mr. Broderick the GM of the dealership, he explained some of the issues that where making the situation worst at the timthee. This last visit was like the "Jannell that I purchased my last two vehicles from.. Keep up the good work. The reason I gavetge facliltes a 4 is they are currently under renovations

Marilyn Lima

Nov 21, 2014

Recall serviced and I was shuttled back to my home and then back to Jannell. Driver was most courteous..

Robin Loughman

Nov 21, 2014

hope to have no more recalls! Need to have loaner vechiles for recalls.

Anna Rosher

Nov 20, 2014

I always have a great experience!! Work done fast and right

Business, owner, long time ford fan

Nov 20, 2014

Bought used truck.No pressure, except for, minor, attempt for warranty. Fair financing, even better, rate than, promised. Only criticism was request to, detail smoke, smell was, not honored and, only 1 key furnished.

Elizabeth Pimental-stevens

Nov 20, 2014

Work completed fast and efficient with great explanation of what they did.

Erma Lapierre

Nov 20, 2014

Always courteous and professional.Good dealership. You should beproud of yourselves.Many thanks for your service.

James Bailey

Nov 20, 2014

Staff is great! Hopefully the construction will add more ease of parking

John Mahony

Nov 20, 2014

Dropped off on Friday evening. Got a call Saturday afternoon that the car was ready for pickup. Had to ask that the bill be reviewed with me - but after asking it was. Everything was done as requested.

Kathryn Leahy

Nov 20, 2014

Excellent service, made appointment quickly and completed work right for the time requested. Service personnel very helpful. Thank you. Quality of Repairs I'm sure is great. Facilities undergoing changes which created close quarters for being dropped off and when returning to get my car. Valet service excellent. All in all I'm very happy.

Michael Magnussen

Nov 20, 2014

I had an unusual wait time. My appointment for an oil change was 12:30 and I got out at 2:50. Just an oil change. This was longer than anytime I have ever been there. Also, maybe by coincidence my radio is changing channels on its own. I have spoken with them and they are going to check. I just can't take another 1/2 day right now to have it fixed.

Patricia Garnett

Nov 20, 2014

Janell and Shawn went over and above to make my experience perfect.

Rita Tamulevich

Nov 20, 2014

Had an oil change. Great service. Didn't take as long a wait.. Friendly staff

jms477831

Nov 20, 2014

Purchased a sweet "2014" Ruby Red F 150 XLT 4X4 truck from Kamila Gales on Thursday 11/20/14 after visiting three other dealerships on Saturday 11/15/14. My weekend time is very important / valuable so the less time wasted; the better it is for the family & myself. Jannell & especially Kam were the only ones that went above and beyond to secure my hopes for a new vehicle in a timely matter. Two of the other dealerships never responded to my emails and the other one appeared to be bothered by my presense ....so I gathered they were not interested on making a sale. Keep you posted with any future issues and whether the Service side of businees can match the Sales end.......JMS

Kellyann Cunningham

Nov 19, 2014

Great exp. with Jason,bought two new ford trucks will be back thanks

Valued Customer

Nov 19, 2014

nice people never a problem I have had my edge serviced here since I bought it I have never had a dealership do all my servicing before and I am very happy with jannell

Patrick Oconnor

Nov 18, 2014

I had service done on my vehicle and the staff were very helpful and informative.

Robert Stevens

Nov 18, 2014

I did not have an appointment, but did have some trouble, on a Monday morning! So I pulled in and Cliff at the service desk assured me that they would get it done!! Very satisfied. A job well done.

Susan Womble

Nov 18, 2014

Taken in immediately, done quickly. Like the valet service!

warjr2

Nov 18, 2014

Very impressed with Janice Loud, and the Jannell dealership in general. Very, very easy to do business with and enjoyed the experience. My deal was done almost entirely by electronic communication, all questions were answered promptly and comprehensively. No surprises at time of closing on deal and all was exactly as it was presented. Went to Jannell which is an hour away from my home instead of our local dealer because of what I leaned about their approach and customer service. Very glad I did, and think Ford Motor Company should consider using Janice Loud as a resource for training staff on customer service - she did a great job! Very Happy Customer - Keep Up The Good Work!

Angelo Rinchiuso

Nov 17, 2014

purchased a 2012 ford escape with 24,000 miles. first time service was excellent for an oil change. staff was very courteous.

Bradford Vautrinot

Nov 17, 2014

Being on oxygen 24/7, I needed to plug in my O2 concentrator while waiting for service. The service folks at Jannell went above and beyond to accommodate my needs. Couldn't ask for any better.

Carol Krall

Nov 17, 2014

The staff was courteous and helpful. The car was repaired as promised and ready when promised.

Cynthia Brown

Nov 17, 2014

On my way to a day of shopping I experienced a low tire pressure warning. I stopped at Jannell Motors on my way buy and related my problem to Sean in the Service Department. He immediately assured me he would take care of the problem and within a very short period of time, I was on my way again. The customer service at Jannell is impeccable!Cynthia C Brown

James Morrison

Nov 17, 2014

Routine service and recall performed on my 2011 Ford Explorer. Shawn H. was terrific to deal with.

Marilyn Lima

Nov 17, 2014

Recall serviced on 2013 Ford Escape. All employees that I interacted with were very helpful.

briega

Nov 16, 2014

We contacted several dealerships via the internet and Janice Loud was the first to respond to our request. Janice was able to answer all our questions without delay. She then set us up an appointment with Jack Bresnahan a very knowledgeable salesman who then took the time to demonstrate the My Ford Touch SYNC features on the new Ford Explorer. We were then introduced to the sales manager Eddie Clark who we felt went out of his way to help us seal the deal. This is my third Ford purchase and best one yet!Thank youJannell Ford FansThe Egan's

Stuart Pyle

Nov 15, 2014

This is the second truck that I have bought at Jannel Ford. The sales woman, Kam Gales was very professional. Every thing went well and I am very happy with my new truck.

Norman Blacker

Nov 14, 2014

Sean was very helpful and answered my questions to my satisfaction. He had a great knowledge about my Ford Fusion, and he explained in detail about my next trip to you about my rear brakes. See you in December. Sincerely Norman Blacker

Richard Russo

Nov 14, 2014

Professional , knowledgeable, and the price was right on point.

Valued Customer

Nov 14, 2014

Service is always good. Still having some problems with a wheel noise that it was in for. I will call to reschedule another look.

Alice Boyle

Nov 13, 2014

I needed to take care of a steering recall issue. Service was prompt and the process was fully explained to me. Thank you!

Donald Webb

Nov 13, 2014

I have purchased many, many vehicles over the years. The one thing that is most important to my wife and I, is the ease of the transaction and the transparency of the purchase process. This is my second F150 from Jannell. I have sent my friends and family to experience the difference. Thank you Eddie, Kathy and Kam for yet another great experience!

Kathleen Newcomb

Nov 13, 2014

Much better service than prior visits, service time was quicker and more efficient.Thanks

Linda Wright

Nov 13, 2014

They fixed my car in a timely fashion was friendly and was very happy with there service

Tracey Sales

Nov 13, 2014

Service Dept. went extra mile - very good experience.

William Herr

Nov 13, 2014

Tough repair. One seat lumbar bladder in the multi-contour driver's seat on my 2015 SHO had a slow leak; it got worse each week and required the seat to refill each time I started the car and sometimes during operation.I dropped my car off at 9am and got it back close to 6pm. Seat had to be completely removed, then the top seat cover had to be removed from the top section. The Ford engineers hadn't figured on the and it took most of the day getting the cover off without ripping it.The service dept. called me several times during the day to update me on the progress of the repair.

johncummings

Nov 13, 2014

We got several recommendations from friends to shop at Jannell Ford. We were looking for a new truck and Charlie helped us find the "right one" for us! We felt very well cared for by Charlie, Eddie and Joanne! I already recommended this dealership to my brother. Thanks for a great experience!!

russellfairbairn

Nov 13, 2014

Just purchased a 2013 Ford Fusion Titanium from Jannell Ford and I could not be more pleased. After some lengthly on-line research and comparison shopping I arrived on site with a pre concieved idea of what I wanted. From the moment I arrived my expectations were met and exceeded at every turn. Evan Hagan was knowlegable, polite and not pushy in the least. He really made this an experience my wife and I will remember. Kathy Mulvhill in finance was precise and guided me rather than making me feel inferior. The vehicle is amazing, the price was very fair as was the price I received from my trade. Based on this experience I will continue to do buisness with Jannel Ford.

David Donehey

Nov 12, 2014

It was one of the most stress free times I have had when looking for a car.The sales staff and finance staff were outstanding.I have already put the word out to my friends on facebook to check you out if they are in the market for a car.Thank you Vito & Kathy

Maynard Lind

Nov 12, 2014

The salesman was very knowledgable. I got a great deal and would definitely come back again.

Nancy Baez

Nov 12, 2014

2014 Ford Fiesta sedan, love the car, getting even better mileage since transmission recall. One suggestion: please ask customers if there is anything on their key ring they might need if they leave car. I got all the way home and had to return for house key. My fault but a simply asking the above might help others. Thank you Mike was a great help

Paul Kelly

Nov 12, 2014

I've purchased 5 cars and this was by far the most pleasurable and transparent of experiences. The service i recieved was top notch. I plan on returning for my next car.

Douglas Mcfarlan

Nov 11, 2014

Despite the ongoing construction, service was prompt and courteous. I can understand what it is like to work during renovations;as I did that while working for Radio Shack.

Joan Sweeney

Nov 11, 2014

Service was great. They helped me with everything I asked and were polite and thorough (even with all the construction and craziness in parking lot, I still thought the service was great. Thank you!

Marla Kleman

Nov 11, 2014

Once again, exceptional service at Jannell. I had to ask the Service department if they could expedite my oil change/wiper blade service because of having to visit my Mom in the hospital and they graciously did! Service and information given (I had a few questions about future service I'll have to have) was great and I felt as though I wasn't being rushed and was treated respectfully. Thanks again to Jannell Ford for the quality of service and the knowledge, honesty, and integrity of the employees in the Service department!

Michael Brewster

Nov 11, 2014

always a great experience Shawn kept me informed and had the vehicle ready when promised

Sylvia Rolle

Nov 11, 2014

The staff is always friendly and helpful. They always answer ones question and try to make the visit less stressful. Most of all.... they keep my car running great! Thank You!

Nancy Keefner

Nov 10, 2014

My 2011 Ford Fusion was just what I was looking for. Your helpful and knowledgeable staff worked around my busy schedule and made my experience with Janell one to tell family and friends about.Thank you, Mike it has been a pleasure doing busines with you.

Laura Concannon

Nov 9, 2014

Despite the reconstruction, I liked the new waiting area! It was very spacious. All we need is a DJ, and we can dance! Mike was very helpful!

Elizabeth Grosso

Nov 8, 2014

Ihad my 2013 Fusion serviced,oil change,registry sticker,new wiper blades and a complete Detailing inside and out which I purchased when I bought my Fusion. I can't say enough how much I have put complete trust in their service department, very business like and always polite. Now that my Fusion has been taken care of for the Winter I'll keep motoring with a confident smile!

Adam Pratt

Nov 7, 2014

Experience was great. Went in for an oil change and tech found a couple of concerning issues that need to be addressed. Shawn did a great job explaining and wrote up a detailed estimate on work needed.

David Clinton

Nov 7, 2014

Work done promptly and wait was as promised. Friendly staff.

Ronald Manson

Nov 7, 2014

I bought a 2014 Ford Escape..The service was great and the staff is highly professional and courteous.The sales staff is the best and Bill Pellagrini was very helpful.

S Gellman

Nov 7, 2014

Services provided were great - fast, friendly and well-done. Shawn was professional, honest and courteous.

William j Reed

Nov 7, 2014

Most honestKnowledgable salesmanI would recommend Evan Hagan from Jamel fordTo everyoneI had been to another dealer and they where not truthful and tried to scam meEvan Hagan was truthful And just gave me the deal I wanted without having to haggleThank you

Linda Osborne

Nov 6, 2014

Service was courteous & helpful. Service man - Chris, Chip, I know it began with a C, but can't remember. He was concerned & did his very best to help find the problem with my car. Also courtesy car driver was great. Cheerful, made the ride enjoyable with good general conversation. Called me when he was picking me up to alert me that he would be there shortly.Diagnosis took 1 day & had to stay overnight, but turned out to be a battery. Very professional.

Marlene Hebert

Nov 6, 2014

Service was good and I appreciated the ride to work in the morning.

chris cazeault

Nov 5, 2014

evan was excellent and very helpful with the buying processs

David Hoadley

Nov 5, 2014

Staff was very helpful and knowledgeable about vehicle.

Joseph Rogers

Nov 5, 2014

I own a 2012 Ford Explorer and I live 20 miles from the dealership. Sure there are closer dealerships that'll do the work, but I bought my vehicle from them and I trust them, so I make the commute to get the best service I've had since moving out of the area.

Karan Halloran

Nov 5, 2014

Sales person Jack Bresnahan is great... This is the 4 th. Explorer purchased at Jannell. We always bought new. First used car ever purchased.....so I am hoping this was a good decision... Never needed much service Jannell or anyone .i am hoping this car will be the same sort of experience....I understand surveys.. Being in sales myself... But this is a little soon after purchase... Especially when it concerns SERVICE....and a used vehicle purchase. Makes me a little nervous,,,

Segun Ogundipe

Nov 5, 2014

I'm very satisfied with the services provided. The sales team took time to answer all of my questions and concerns.

Thomas Barret

Nov 5, 2014

the service was gr8, well informed, he explained everything that was done

Anthony Carbone

Nov 4, 2014

Completed on time and correctly. Shuttle drove me to work and picked me up as scheduled. Vehicle was ready when promised.

Debra Haley

Nov 4, 2014

Very efficient in getting the work done and explaining everything. Thanks so much

Geoffrey Youngman

Nov 4, 2014

F150 Lariat 2011Treated very professionally. Kam was very easy to work with.Thanks

Maureen Madden

Nov 4, 2014

The service man that handled my issues that day went above and beyond what I expected. He took care of my car that day (without a scheduled appointment.) He was very knowledgable, helpful and courteous.

Peter Mattingly

Nov 4, 2014

Bill pellagrini was awesome. The buying process was as quick and simple as possible.

Philip Mason Jr

Nov 4, 2014

Got an 2015 F250 Supercab. Everybody I talked to was knowable and polite. I called one day looking for a F250 with and 8 foot bed.. John said there were none at Jannell but he would tract one down for me. He did and I'm very happy with his service and the truck . He got the truck out of New York. The trade on my truck was a fair price. Everyone was happy . Your motto should be " When are at the best why try the rest."

BK

Nov 3, 2014

Great Job ... Great Service PeopleGreat Service People .. Great Job

david travers

Nov 3, 2014

Completely satisfied with buying experience . Great truck.

James Russo

Nov 3, 2014

I use Jannell for all service related issues with my vehicle. I have always been very satisfied with the quality of the service and the treatment I recieve.

Mark McCullagh

Nov 3, 2014

I am very satisfied with the service I receive from Jannell Motors. Shawn has always been able to address any questions or concerns I may have. My wife and I have been going to Jannell for years for our vehicle service. I would recommend them to someone that is looking for a dealer that they can trust for servicing their vehicle.

Robin Keenan

Nov 3, 2014

As always the staff goes out of their way to get us the best deal and to put us in a new car. CANNOT SAY enough about Bill Roderick and the staff!!!

Segun Ogundipe

Nov 3, 2014

The staffs are very helpful. I purchased a 2015 Ford Explorer XLT, and I'm very happy with it.

jwiggin

Nov 3, 2014

Staff was very friendly, did not engage in high pressure sales tactics. The process of negotiation was cordial and straightforward with meaningful compromises made. Overall a very good experience.

Mary Aepelbacher

Nov 2, 2014

Awesome Service, Short Wait Time, Friendly Staff, Love Jannell FORD!!!

Edward Long Iii

Oct 31, 2014

great staff. customer service is always top rate. work done in a timely manner.

Robert Roberts

Oct 31, 2014

The staff was great.Waiting time very low.I am very satisfied.

Roger Walsh

Oct 31, 2014

This was a recall visit. Arranging the appointment was easy; Jannell was able to accommodate my schedule. I delivered the car, Cliff was my service associate (now for the second time) and was very efficient. I asked if I could have the car by a certain time and he called earlier than expected. Very simple. Thank you

Brian

Oct 30, 2014

2013 F150 Super Crew CPO. Very pleased with both sales (Jessica) and financing. Both processes were very simple. I would recommened Jannell in the future.

Christine Coombs

Oct 30, 2014

As usual the staff in the Service Department was courteous, friendly and professional. My car was ready in the time promised.

David Nicholson

Oct 30, 2014

Knowledgeable and polite staff. They take great care of my F -150.

Gerard Lozeau

Oct 30, 2014

I was in for 50K scheduled service, but had a new battery put in and rear break pads. There was a recall computer chip upgrade that was done and a price break based on coupons sent in advance. I was given a form to mail in for an additional $50 debit card. Everything appeared to go smoothly and I am returning next week for a free annual detailing as part of the five given when I purchased my Ford Fusion three years ago.

Kenneth Rogers

Oct 30, 2014

Oil/oil filter that's all, it was done and I was gone.

Mark Dunn

Oct 30, 2014

For people who wish to purchase their next car they should strongly consider Jannel, and buy a Ford.

Marybeth Hempel

Oct 30, 2014

Service staff was very good. Work done on time. Parking with the current construction was difficult.

Daniel Mecrones

Oct 29, 2014

I worked with Bill on a purchase of a 2008 Ford Expedition. No pressure real nice guy and attention to detail was great. A few minor issues with the car that could be expected and Bill took care of it right away.

Monica Caplice

Oct 29, 2014

I leased a 2015 Ford Explorer. As always, Jason took good care or me. This is the 3rd car I've purchased from him. As always, it was an easy transaction and my new car was delivered to my door. Doesn't get any better than that!

Patrick Lydon

Oct 29, 2014

I walked into Jennell Ford looking for a certain truck. It was an F-150 I explained my criteria and within minutes I was looking at what I wanted! We started to talk pricing and it was a no haggle experience! They made sure I had everything I needed! They truly took pride in making sure I was comfortable and they made sure I had everything I needed!

A satisfied customer

Oct 28, 2014

We needed a car fairly quickly to replace one that was totaled in an accident. Jannell found us the perfect car and made the whole buying process quick and painless. This is the third car we have purchased from them, and we would never go anywhere else.

Carol Lyons

Oct 28, 2014

Staff was very helpful and fixed my problem in a timely manner.

D Lynch

Oct 28, 2014

I bring my car to Jannell for it's maintenance. The service staff has always been more than accommodating to me (even when i feel I am asking stupid questions). I can't say enough positive things about them (especially Sean).I am very happy with the service I receive.

Donna Bagni

Oct 28, 2014

I leased a 2015 Ford Fusion Titanium. Absolutely thrilled about the car and how it handles. The dealership and all the people were very pleasant. My salesman, Evan Hagan was incredible. He was professional, knowledgeable and a pleasure to do business with.

Patricia Shea

Oct 28, 2014

Took care of my entire list of "to dos". Shuttled me back and forth to the dealership. Made everything easy!

Joe Balboni

Oct 27, 2014

Service was prompt and courteous.I bought a new Ford pickup, and they helped find a vehicle that fits what I need it for.

Samantha Leary

Oct 27, 2014

staff was very friendly service done in a timly manner

Stephen Sangster

Oct 25, 2014

The staff was helpful and easy to deal with.I have always been treated well at the dealership.

Helen Sideropoulos

Oct 24, 2014

Ford Edge Very helpful and professional They beat their competitors' price which sealed the deal

Pat

Oct 24, 2014

Came in without an appointment because of check engine light, and my car was ready that evening. :) Really appreciate the shuttle service.

Bruce Buckley

Oct 23, 2014

I went to Jannell Ford for my 1st oil change on me new 2014 f-150 crew cab and am pleased to report that it was a quick and easy experience. Jason Lehner was helpful in assisting me to service and went out of his way to assist me as this is a new dealer for me.

Deborah and Ronald Jenkins

Oct 23, 2014

Best service ever. Charlie, Ed and Joanne were great to work with. They exceeded our expectations in the purchase of our new truck. They were all very helpful, informative, and understanding of what we needed. I would recommend Jannell to anyone looking for a new vehicle.

Jennifer Macdonald

Oct 23, 2014

I dropped off my car in the morning and within 90 minutes, I received a call saying it was ready. My son went in to check us out and was back at the car in no time. Very fast and efficient!Thank you!

Robert Monaco

Oct 23, 2014

We bought a 2013 Ford Explorer almost a year an half ago from you guys and it was the best car buying experience we have ever had! Our salesman was Jack and he was fantastic. And all the service that we have had there has been wonderful!

Elise Mckee

Oct 22, 2014

pleasant experience- not too long a wait` was not there myself but a friend brought my car in for me!

Elizabeth Murphy

Oct 22, 2014

The service was very fast. I was made feel very welcome by the gentleman that serviced my vehicle. He was very polite and pleasant. I would recommend this business to my friends.

Mary

Oct 22, 2014

can't wait for completed constructionsales office was depressing

Michelle Mckeen

Oct 22, 2014

I informed the customer service member that if the job wasn't done by 11:00 I would need a rental. That I had an appointment I needed to get to. He informed me that he would try to make sure my vehicle would be done in time. If not he would get me one for my appointment. My vehicle was finished at 10:00. Gave me plenty of time to reach my appointment. Kudos to the whole team for getting me out in time.

Peter Afanasiw

Oct 22, 2014

while the car was done earlier than expected an unnecessary trip back was needed b/c a technician had left a battery charger in the back of the car.with the construction going on understandably there was limited space to leave the car.

Carol Lyons

Oct 21, 2014

Staff was very helpful and friendly. I was in for a recall notice and it was handled professionally.

Russell King

Oct 21, 2014

service was great price was a bit much but ill be back

deborah.l.jenkins.5

Oct 21, 2014

Best experience we ever had in the purchase of a new vehicle. The people were friendly and informative. The service was stellar. We would recommend them to anyone looking to buy a new car or truck. Thank you to all at Jannell Ford in Hanover!

J. Fields

Oct 20, 2014

Staff was very friendly. Car was completed when promised. Overall a good experience.

Zachary Lucas

Oct 19, 2014

2008 F-350 Diesel, had been going to another dealership when the truck was starting to have problems. The other dealer couldn't fix it but the service department at Jannell was great. They fixed all of the issues I had as well found other things that the previous dealership never told me about. You have earned a life long customer and I will gladly tell anyone I know that Jannell Ford is the best around.

Wieslaw Burdziuk

Oct 18, 2014

Cliff took care of the problem I was having with a tire with sidewall separation. I've purchased 3 vehicles from Jannell and will purchase a 4th...

Dorothy Grasselli

Oct 17, 2014

I had stopped at Jannell one day on way to movies and I met Jack. We discussed the fact that I wanted to purchase a new Fusion. He showed me a few, but I had to rush off so I gave him my contact info said I would be back the following week. As it turned out I had fallen that weekend and never returned to Jannell for weeks. What really impressed me was there was absolutely no pressure from Jack at all, he never bothered me.I am very happy with my new Fusion and feel the price was fair and will be comfortable to get all service needed for car at Jannells

Paul Ficociello

Oct 17, 2014

Great experience from beginning to end. **********

Bruce McElvenny

Oct 16, 2014

I am very pleased and satisfied with the level of service. Mike Shea quoted me a better price for the work than I expected, he was extremely polite and courteous. He had the driver drop me off at work and called me when the work on the truck was complete and he sent a car to pick me up....it was waiting for me outside my office. I couldn't ask for any better service. You've made a loyal customer out of me.

Kaitlin Dinius

Oct 16, 2014

Employees here are time efficient. When I bought my car, Bob Stone was able to call me with prices of different models that fit my needs. I even got the sticker within 15 minutes as promised when I went back to get it. Only problems that happened included some confusion getting in contact with my insurance company. Whether the fax machine wasnt working properly or someone was having difficulty trying to get it through the fax there, and there was some miscommunication regarding when the car would be ready and the paperwork would be all finished. Overall great experience with some very dedicated employees. I looked forward to buying from this jannell ford dealership when my 2014 escape lease is due. Though the offices are in the trailer during renovating, the entire place was clean and everyone professional.

Priscilla Relihan

Oct 16, 2014

I have a 2011 Ford Fusion. The service has been EXCELLENT. Shawn, the Service Mgr. is just GREAT. Everybody is very friendly and efficient. THANKS!

Sandra Sutton

Oct 16, 2014

My dream came true at Jannell Ford in Hanover, I'm a happy owner of a "New" 2014 Escape. I didn't feel any negative vibe from the staff. Thank God for having Janelle Ford Service in my area.

William Davis

Oct 16, 2014

Since this was another recall, we did not have any option to take the vehicle elsewhere. Service was good and staff was very helpful but it is becoming increasingly annoying to have multiple recalls on the vehicle.

Fabricia Pinel

Oct 16, 2014

My wife and I wanted to purchase a Ford . We met sales rep Kam Gales. She was very professional and not too pushy on making a sale. We decided on puchasing our vehicle based on its reputation and confidence that Kam displayed in supporting her product. She has provided us with excellent customer service and went above and beyond to locate us a car just like we wanted .

Alfred Brown Jr

Oct 15, 2014

My husband called to scheduled an oil change for his 2012 F150. When I brought the vehicle in, it turned out he needed his 30K maintenance check. It would nice if the service dept. had called us back and let us know that, or ask when scheduling for the mileage. There is quite a big difference in cost between an oil change and maintenance check. Other than that, everything went well. All personnel polite and helpful, and, even though they are remodeling, the place was neat and clean! They finished the job under the estimated time, too. Thank you!

Douglas Kangos

Oct 15, 2014

Very proactive communication before and during the work. Very professional and respectful of my time.

Joyce Trankels

Oct 15, 2014

Outstanding sales rep. Kept his word all the time and didnt measure effort to close the deal.

Michael Prokopis

Oct 15, 2014

Did what you said you would do! Did not have the part but ordered and described follow-on services.

Paul Chiavaroli

Oct 15, 2014

I waited for my car and before I knew the car was ready. I appreciate that kind of service.

Thomas Macdonald

Oct 15, 2014

We just purchased our 5th vehicle, which is a 2014 Ford Escape, from Jannell. In march of 2014, we also purchased a 2014 Ford Explorer. We had such a pleasant experience in March when we dealt with Vito, that we made sure that he was working when we went to purchase the Escape. He has a good demeanor and is pleasant to deal with with.

ccalabro1

Oct 15, 2014

Was very pleased throughout the entire purchase process. Roger was very polite and laid back which allowed me to feel comfortable while buying a vehicle. would highly recommend this dealership!

Paul Ficociello

Oct 15, 2014

Wonderful experience. Jack Bresnahan made me feel important and worth his best effort. I came in with a clunker and left, later that day, with an amazing F-250. Eddie, Janice, Joanne and Kamila are friendly and helpful. I will recommend Jannell Ford to anyone. Paul Ficociello

Diane Rockwell

Oct 14, 2014

I had a 2011 Escape with the "wrench light" lighting up on dash numerous times so I thought it best to have it checked out. I was told that it was most likely the throttle body which if it tested to be so would be covered under an extended warranty. It apparently was and the service techs took care of my vehicle just fine! It works like a charm now and I am pleased.

Elizabeth Orciuch

Oct 14, 2014

As always the guys out front (Sean?) were helpful and so nice. Sean? explained everything when they were all done and even went and got my car for me and pulled it right out front. The girl at checkout was polite and thorough. It's experiences like this that keep me coming back!

Janis Osborne

Oct 13, 2014

I had an appt for a recall item and we started right on time and was completed very quickly. I was very happy. The service person behind the counter was extremely professional, cordial, informative.

John Rogers

Oct 13, 2014

MY NEW ESCAPE IS GREAT AND MY EXPERIENCE WITH JANNEL AND STAFF WAS EXCELLENT. JOHN ROGERS

Joseph Cummings

Oct 13, 2014

Staff was prompt and courteous. I look forward to the completion of your renovations.

Constance Shaughnessy

Oct 10, 2014

came in for 70,000 mile checkup and it went well and was completed in about 1.5 hrs. ford Fusion

John Johnson

Oct 10, 2014

I purchased a Ford 250 Lariat and am very pleased with the vehicle. The staff was extremely helpful in putting a package that fit my needs. The purchase was a totally positive experience.

Kevin Dawyskiba

Oct 10, 2014

2013 ford edge service was great right on time completed in a timely manner. Staff very helpful facilities good under construction

Cynthia C. Brown

Oct 9, 2014

Jannell service is ALWAYS perfect. The staff is very friendly and the job is always done right. I am very particular about who "touches" my vehicle. Jannell service people make sure the vehicle is kept clean and the job is done correctly. They present an excellent sense of humor and willingness to please. I would ( and DO) recommend Jannell to everyone.Cynthia C. Brown

Cynthia Krajewski

Oct 9, 2014

Was in for service of our 2013 Fusion and the experience was great. They took us on time and explained what they were doing and they fixed a few problems we were having and the car rides great.

Donna Skinner

Oct 9, 2014

Purchased an escape andrew smith was very helpful anticipated my questions and answered me clearly. I appriciated his time. The service department was very helpful getting me in and out in time for work.

John Maniscalco

Oct 9, 2014

Staff were courteous and informative and explained everything that had to be done. Fortunate that all repairs were under warranty

Paul Mclaughlin

Oct 9, 2014

I purchased an F150 XLT. Evan (salesman) was great and so was Joanne (financial) who did the loan and vehicle documentation.

Brianne Grealish

Oct 7, 2014

2013 Ford Escape, Certified Preowned. Bill Pellagrini was great, so helpful and accommodating.

Josef Ramaci

Oct 7, 2014

I purchased a new Ford Focus and was very happy with the experience. I had been looking for several months and tend to make decisions, especially for major purchases, slowly. My sales person, Roodi Morin was very patient throughout the entire process. He kept showing me vehicles until we found the right one for me. When it came time to talk numbers, I found the sales process itself to be fair and honest. The day of the sale Roodi went above and beyond. I had minor issue with the child door lock due to my not understanding the vehicle. I frantically called Roodi from home around 6PM in the evening as I was due to travel for work very early the next day. He told me to bring the vehicle right over and made sure the mechanic stayed as it was closing time. I immediately drove to Jannel and my issue was quickly an easily resolved.I'll definitely have my service done here and when ready for another vehicle would not hesitate to buy here.

Nicole Lizine

Oct 7, 2014

Bought a 2011 Ford Escape. The staff was very friendly. There was some miscommunication in regards to what the price included but that was nicely explained and efforts were made to fix it. Jason, Bob, Eddie and Roger were all great. I just wished I was made aware of the wait when I came back to close on the car. I arrived at 5:45 not realizing I could take the new car home so I went home and emptied out my old car. I returned at 6:30 and was told it might be about a 30 min wait but wasnt taken in the room to do the paperwork until 8:50. I only live 5 mins up the road and would have preferred a more accurate time estimate. While I was waiting though I was well taken care of with good conversation and water!

Brandon Marini

Oct 4, 2014

Got a 2015 fusion se, service was great and got a price I'm content with.

Daniel Rigney

Oct 4, 2014

I was in and out in a short time for an oil change

James Sampson

Oct 4, 2014

Went to 4 other dealers , all were high pressure and I was never at ease. Met Jack and had a fantastic experience, thanks Jack

Brian Sylvester

Oct 3, 2014

. positive and satisfied experience. good salesman to work with.

Duane Mitchell

Oct 3, 2014

bought a used 2009 ford f 150 a few months ago for you received a good deal and service has been mostly satisfactory

Ken Harrison

Oct 3, 2014

I brought my 2010 Ford Fusion Hybrid in to Jannell Ford last March for a noise in the front end with 120,000 miles on the odometer. An axle shaft was replaced. After the car was picked up the noise persisted. A faulty hub bearing was found. This work was also performed. To ensure my satisfaction, the service manager accompanied me for a test drive. Hearing some suspension related noises, the service manager had the car re-examined and the parts were re-tourqued. During the free 26-point inspection I had received on an oil change performed several weeks prior, excessive tire wear was noted; I concurred and purchased a complete set of tires at Jannell during that service appointment. To my surprise, the pricing I received was better than two national chains, and one local tire retail chain. The car drove and handled well after these services were completed.Six months and 4000 miles later, I was experiencing front end noise. As I have always received follow-up letters from service manager Scott Torres encouraging customer input, I called him. After a brief conversation and review of the service history, he personally arranged an appointment for the very next day. I brought the car in, had another test drive with Mr. Torres who confirmed my complaint, and I left the car overnight. Shortly after noon the next day, the work had been performed. There was no charge; ZERO; all work was covered under the dealership's commitment to quality. Service advisor Shawn Hillegass was very helpful and had kept me informed as the repairs progressed.Having worked at several auto dealerships myself and knowing about the sometimes less-than-stellar reputations of some establishments, I was very impressed with Jannell Ford's quest for excellence and customer satisfaction, and their employees' buy-in of the company's goals. I will definitely be returning to Jannell Ford for automotive service. The company has started a major re-construction of their facility, but has worked hard to minimize disruption.Ken Harrison

Michael Brewster

Oct 3, 2014

Shawn kept me informed while the service was performed

Wayne S.

Oct 3, 2014

Shawn the service advisor was very helpful. Bill R. was also, as always, very helpful. As to the service dept. as to fixing my SUV problem, they did a Great job. All fixed! I'm happy and my wife is happy, that's what matters. Thanks again Jannell of Hanover!

Andre & Eileen Jansen

Oct 2, 2014

I've had 2 cars serviced with you, today and both were done promptly. Mike and Sean are always understanding and fair. I would most definitely recommend your shop when a Ford, Lincoln or Mercury vehicle needs repair.I would also like to thank Charles the shuffle driver. He's always friendly and he seems to remember where you live.

Deborah Caplice

Oct 2, 2014

Charlie ,the courtesy driver, was terrific. This was a great service allowing me to return home instead of waiting for my car.

Harvey Kingsley

Oct 2, 2014

Staff is very helpful and I was in and out in a very timely manner

Jane Beal

Oct 2, 2014

I purchased a 2014 Ford Fiesta SE. The Service was excellent. I was completely satisfied with my experience at Jannell Ford. Our salesman Jack Bresnahan was outstanding. This is the second vehicle I have purchased from him.

Michael Clancy

Oct 2, 2014

I had a great experience buying a new F150 truck at Janelle ford

Fabricia Gales

Oct 1, 2014

Came in to buy a 2014 explorer because thats what i thought would be the right car for me, ended up walking out with 2014 Escape Titanium! Great customer service from Kam Gales!

Jennifer Henderson

Oct 1, 2014

I had a great experience with Jannell Ford. The staff was very supportive and helpful! Our representative, Kam was wonderful and made sure to keep communication open while still giving us space.

Kathleen Maguire

Oct 1, 2014

I purchased a 2014 Ford Edge. The Sales people were very helpful and courteous. Roodi was especially helpful. The only problem we encountered was that Kathleen, the business manager, assumed we wanted a 72 month finance plan and we didn't realize that until after the purchase was completed. We really wanted a 60 month plan and had mentioned that to the salesman but evidently this information was "lost in transit'. The financing snafu is not a major problem because we will refinance to 60 months soon. I down rated the facilities because they are obviously a work in progress.

Peter Lucido

Oct 1, 2014

Great Staff easy to work with!! Very excited to see the new showroom.

Francis Steinkrauss

Sep 30, 2014

I leased an Explorer XLT and am extremely happy withthe vehicle. Evan was my salesman throughout the process and he did an excelletn job throughout the process. He is professional, knowledgeable and very patient.

Janet M

Sep 30, 2014

Ford Escape 2013Great service!! Exellent staff!Jannell ford is an amazing dealership with highly recommend services and customer service. I have never had any problems!

John Murray

Sep 30, 2014

.We were in the market for a new car. Jannell Ford gave us a good deal..

Philip Mason Jr

Sep 30, 2014

staff great. service//why try the when you are the best

Sue and Allan Viden

Sep 30, 2014

We traded in a 2013 Ford Fusion and bought a 2014 C-Max Hybrid. The C-Max has several features that we wanted in a new car: 1) a hybrid, 2) comfortable raised seating for front seat passenger, 3) easy access to trunk space, 4) slightly shorter exterior length. The C-Max, as well, is easy to drive, corners well, has good 360 degree vision and good pick-up. So far, we have only driven local traffic, we have not yet driven in city traffic or on a highway. Bob Christie, who sold us the car provided excellent service. He was attentive to our needs, informative about the car and helped guide us through the financial process. Once again, we have been pleased with our experience at Jannell Ford.

Susan Lonergan

Sep 30, 2014

My problem has been that the radio in my car does not shut off when I take the key out and open the door. The temperature is not always shown either and often I have to shut off the radio and turn it back on to get a reading. My warranty will run out soon and I wanted this problem solved.

Thomas Pelletier

Sep 30, 2014

everything was good. the valet parking big plus, hope you continue when the remodeling is done. miss the danish that you had the last time I was there.

Kara Fraticelli

Sep 29, 2014

Easy & painless ~ Bill Pellagrini was AWESOME!! He ran more numbers for me on so many different cars so I could see what I really wanted & could afford!!! No pressure at all Bill P thanks for making my experience an easy one again!!! (This is my 2d car I have purchased from Bill at Jannell) go see Bill Pellagrini he is the BEST!!!

Thomas Cooper

Sep 26, 2014

Purchased a Ford Edge Limited 2014. Service was excellent. Salesman Roger was a pleasure to work with as was Sales Manager Eddie and Jason.

Daniel Oconnor

Sep 25, 2014

I was just in for an inspection. Are you going to get the pop corn machine going again?

Peter Lucido

Sep 25, 2014

The staff was amazing top to bottom. Everyone who I met was without the best!!!

Thomas Cooper

Sep 25, 2014

Salesman roger and managers Jason and Eddie were excellent. Facility under construction

Wilette Thompson

Sep 25, 2014

The service was fine - I don't use excellent often unless something is truly outstanding.

Joseph Mccormick

Sep 24, 2014

Everything was great. The process was smooth and stress free. Everyone was so friendly and honest. I wont go anywhere else for a car and or service again.

Karen Tewksbury

Sep 24, 2014

Very helpful with my problem took the time to ask question and followed threw with conversation thank you

Sean Connor

Sep 24, 2014

Very quick and efficient. New facility looks like it will be great

Thomas Pelletier

Sep 24, 2014

I had a appoitment to bring in my 2014 F350 for its first oil change. They also looked into the engine light again. It was done in a timely matter. I missed the danish that was there the first time.. Over all it was a good experiance. The staff was helpful, and took care of all the my needs.. Keep up the good work. I hope that when the renovations are done that the valet parking is kept.. Nice touch and very helpful.

Timothy Oconnor

Sep 24, 2014

Just bought a 2014 ford expeditionMy salesman was excellent. Very helpful, had answers to all my questions and did not at all force anything on me. I would 100% buy another vehicle here and would recommend Jannell Ford to anyone. Thank you for everything

Bradford Wilson

Sep 23, 2014

Well since you asked,every thing about my service is fine,one exception being there is not enough places to park to kar as they say.

Cathleen Odonnell

Sep 23, 2014

Always friendly and efficient! And the shuttle driver always prompt! Thank you!!

Cynthia Cooper

Sep 23, 2014

Even while under construction, you are able to get service in a timely manor.

Gayle Merrill

Sep 23, 2014

Even while under construction, getting my car serviced was quick and easy.

Gregory Welch

Sep 23, 2014

recall warranty repair, the scheduling and follow up were fabulous. Jannell kept me updated on my appointment, status during repair, and time that car was done and ready for pickup. It was a great repair experience. thank you Jannell Ford.

Karen Moss-monroe

Sep 23, 2014

It was great. Only thing I wish Jannell gave me was a name and phone# to call about my interior roof having a tear in it.

Sam

Sep 23, 2014

I scheduled my oil change last minute and everyone was helpful and accomodating.

Brenda Mannion

Sep 22, 2014

We recently bought a ford 350 from Jannell Ford of Hanover, we dealt with Roger Corbett and Joanne Kiklis, the service was excellent, they were both extremely helpful!!! They made it easy!

Jennifer Henderson

Sep 22, 2014

I recently purchased a 2014 Ford Escape. This was my first experience purchasing my own vehicle and also my family's first time dealing with Ford. I was pleasantly surprised by the experience of buying a car at Jannell Ford. Although purchasing a car could tend to be rather stressful, our dealer, Kam Gales and the sales manager, Eddie Clark were extraordinarily helpful, honest, and accommodating. They were helpful, but also respected my space and were never "pushy." Once I did decide to purchase the Escape, they did everything in their power to get me the car that I wanted. Kam was great about communicating with me throughout the process and kept me updated on the status of the search for my dream car! She was very friendly and easy to work with! I know that she is a new employee, but I have to say that she did a marvelous job helping me, a novice car buyer! Both Kam and Eddie tried to connect with me and my family at a personal level as well; they were both very down-to-earth and made us feel very comfortable a relaxed.

Kevin Fachetti

Sep 22, 2014

The service was excellent. Not all things work as we hope. I brought my F-150 in for a simple repair that wasn't simple. The parts were expensive and didn't arrive on time which delayed completion of the repair. The staff did a great job delivering the bad news and communicating the immediacy of the repair and the parts delays. Now the truck drives like new.

Monica Caplice

Sep 22, 2014

I first met Jason Lehner when he was a sales person at Chatham Ford. I bought a 2006 Explorer from him and loved it. When I was ready to trade in my car, Jason had relocated to Hanover. After a less than positive experience with the sales associate at a local Ford dealer, I called Jason and purchased a 2011 Explorer at Jannell Ford with an extended warranty. Again, a very positive experience. I recently had a recall on my vehicle and while it was being repaired at a local Ford dealer, I was told that I needed a brake caliper. When I explained that I had the Easy Care Service contract, I was informed that they would not honor a third party warranty. Again, I contacted Jason and he arranged to have the repair work done at Jannell Ford. A driver picked up my car and left me with a loaner for the day. My car was returned at the end of the day fully repaired. After speaking with Jason about the number of miles I put on my vehicle and the great condition it was in, I decided to trade it in and lease a new vehicle. Once again, A very smooth transaction with little inconvenience to me. Jannell Ford is a 1st rate dealership and only further enhanced by having Jason as a part of your team. Thank you for such great service! I'll be back!

Sherri Hussar

Sep 22, 2014

Yes, very helpful and professional. Top notch dealer

Kathleen O'Leary

Sep 20, 2014

Staff was very helpful and professional. Great job!

Daniel Cavicchi

Sep 19, 2014

As usual, job well done! Will use them in the future!

Marsha Booth

Sep 19, 2014

I was extremely happy with the service I received. My sales reps.,Andrew Smith & John Hanson, were excellent and want to thank them and everyone else I dealt with for all their help. I've only had the car a couple of days, but so far I love it.

Ed Marinucci

Sep 18, 2014

great service, always friendly and fastsoooooo much better than quirk

Kathleen O'Malley

Sep 18, 2014

All went well as usual! Valet Service works for me.

Leonard King

Sep 18, 2014

Everyone was extremely helpful and professional. Great people to deal with.

Nancy Soares

Sep 18, 2014

I was approached by a salesman, Charlie Williams immediately. I didn't have to wait which I found refreshing because at other dealerships it seemed to take someone awhile to welcome me. I was asked what I was looking for and soon I was looking at and driving a model that met my requirements.I would recommend any of my friends to go to Jannell Ford. I also would tell them to ask for Charlie.I did end up buying an Escape and I am very happy with my choice.

mcaplice

Sep 18, 2014

I just purchased my second Ford Explorer from Jannell Ford! There are probably three or four Ford dealers between me and Jannell and I will go back again and again. Jason Lehner has been my go to guy for my last three Fords and I wouldn't deal with anyone else. The service is first rate and Jason is a consummate professional! I highly recommend Jannell Ford & Jason!

Anna Richardson

Sep 17, 2014

helpful. ad I would recommend Jannelll Ford to all for service and sales.......

George Nichols

Sep 17, 2014

30,000 mile checkup. The service department was fine and very friendly. No complaints.

Thomas Bennett

Sep 17, 2014

the work was done and I am happy with the service, Thanks

Andrew Wayne

Sep 16, 2014

Shaun was very helpful and he made the experience a cakewalk...

Dorothy Brown

Sep 16, 2014

Person at the desk was professional and helpful and pleasant!

George Blanche

Sep 16, 2014

Doing very well....even while under construction great work as always

Joyce Gunter

Sep 16, 2014

2014 escape. I had excellent service when I brought the car in and everything I brought it if for was taken care of as far as I know.

Phyllis Watson

Sep 16, 2014

The whole staff between service,sales,mechenics are the best that i have ever dealt with as far as dealships go. Thank again

Robert Barlow

Sep 16, 2014

Everything went very smoothly and the wait for repairs was shorter than expected. Nice job.

David Beaucaire

Sep 15, 2014

The service staff was great! Very pleases with the timely fashion in which my car was ready pickup. They turned a very unpleasent situation into a enjoyable one

John Kenney

Sep 15, 2014

Had my 2005 truck in for service.Everything went as expected and the staff was friendly and knowledgeable .Will bring my truck here for service from now on.

Kenneth Horak

Sep 15, 2014

My visit was to replace a defective four year old key. The new one had to be special ordered and arrived a day later than promised. Except for this delay, the process for recoding the new key was relatively quick.

Lisa Macleod

Sep 15, 2014

The service was great, very prompt and very friendly service dept

Robert Linares

Sep 15, 2014

Mercury Mariner 2008 Straight forward and honest answers to our questions. Service punctual and solved our problem;Time will tell. Staff listened to problem, suggested alternative solutions. Also listened to our comments about a diagnostic printout done at another dealership in Hyannis. They suggested we needed extensive work on wheel bearings which when checking over our car your dealership said normal wear and tear and there was no evidence of a problem.

Bob

Sep 13, 2014

Had Mariner serviced for ABS break problem. Techs also found front end issue to fix. Car now runs much smoother. Fixed on time for reasonable price. Nice people and good serviceGeneral Ford Issue: To bad the abs and front end had issues at just 76,000 miles Should have lasted longer than that, but this is a factory issue, not the dealers fault. My honda has 130,000 miles and not a dime spent on any faults, just tires and oil changes.

Irving Butler Jr

Sep 12, 2014

They could not find out the problem with the memory seat. First thing in day the seat does not always self adjust. The next time that day the seat usually works OK. It would be nice to have it work properly.

Lois Walsh

Sep 12, 2014

I bought my Ford Focus preowned from another dealer. I choose to use Jannell Ford because I had a good experience when they had a dealership in Weymouth. Your service personnel are very helpful and informative. When I go to Jannell Ford of Hanover I go to Sean Hillegass, he is aways the upmost professional.

Carol Krall

Sep 10, 2014

The service was great and the staff very helpful unfortunately is was my 5th return for the same problem which is not their fault. I have now had my car back for 3 weeks and I have not heard the squeal so I am hoping that the problem is solved

Kimberly Plummer

Sep 10, 2014

Extremely helpful. Listened to what I wanted and found it. Communication was excellent.Facility is undergoing renovations and should not be commented on.

Nancy Grattan

Sep 10, 2014

Staff was helpful all around. Nothing but praise for Jannell.

Peter Mallett

Sep 10, 2014

Very satisfied with the purchase of our Ford Explorer Sport! Will definitely be a repeat customer.

Christine Roberts

Sep 9, 2014

I have a Ford Taurus X, purchased about 1 month ago. The remote control key stopped working. I called to make an appointment and was told just come in. Within minutes they took care of the problem. Great service, thanks

Robert Brack

Sep 9, 2014

Stewart, took my data, and whizzed me right in for my 1st oil change service for my 2013 Ford Edge. Love the car, love the service.Thanks, Stewart

Alison Craig

Sep 8, 2014

I sheduled my routine service appointment online which made it very convenient. Arrived the day and time of my appointment and was greeted by most helpful staff. We went over the details of my appointment and looked at additional options. Realizing the appointment may take some time, I opted to rent a car for the rest of the morning into the afternoon so I could get my chores done. Jannels gave me a great daily rate for the rental as they have a relationship with a local car rental company. With my chores done I returned to Jannels to pick up my car which was not quite ready but the staff made sure to keep me aware as to the status. A short time later I was in my car headed home knowing my car had been professional serviced and I was good for another 7,500 miles!

Donna Ketchen

Sep 7, 2014

We have a 2013 Fusion. We absolutely LOVE it. We had it in recently for the 15,000 mile check. The service was excellent. Our Service Advisor`s name is Sean. He is awesome. He helped me the moment I arrived at the dealership and my vehicle was ready when he said it would be. Time is a HUGE thing to people today so efficiency in time promised means a lot.

Michael Hall

Sep 5, 2014

I dealt with Shawn. He was awesome!! Happy I got the truck fixed. He worked with me so the surprises weren't so hard on the wallet. Other than the extra waiting I did at the end for my truck to be ready it was a good experience.

Gregory Ettridge

Sep 4, 2014

Love my Ford Fusion and Charlie was a great sales agent.

Mark Johnson

Sep 4, 2014

Purchased vehicle at Jannell, very satisfied with service, and vehicle quality .

Brian Dalia

Sep 3, 2014

Always a great experience. Service Team was excellent.

Edward Hartnett

Sep 3, 2014

I bought a Ford Escape and I was very happy with the whole process. Jack was very knowledgeable and the finance woman was excellent.

Jared Downey

Sep 3, 2014

I traded in my 2004 Explorer for a 2013 Ford Fusion. Evan made my sales experience the best I have ever had when it comes to buying a vehicle. It was a great experience.

John Donnelly

Sep 3, 2014

provided assistance on deciding what maintenance was required to correct the wear and teat on the car after 195600.thank youJD

Robert Manning

Sep 3, 2014

Excellent service from pulling up and having the car parked for us to having the service manager giving me my keys and paperwork when the work was completed.

Alfred Busa Jr

Sep 2, 2014

Your service has been good so far. Service took longer than anticipated ( 2hrs.).

Jim Lee

Sep 2, 2014

excellent service and staff

Mariana Oconnor

Sep 2, 2014

Jannell helped me lease the car I was looking for. There was a little confusion with pricing but Janice was great a got the deal done. If not for her I was going elsewhere. Thank you

Michael and Kathy Weiermiller

Sep 2, 2014

Staff was friendly and helpful, and the service was completed in the time specified.

Virginia Steriti

Sep 2, 2014

Ron Conlan couldn't have been more helpful. Smoothest transaction ever.

Mitchell Romano

Sep 1, 2014

The staff was very friendly and helpful.

Richard Silverman

Sep 1, 2014

The visit was for the 2013 Focus transmission recall. The staff was pleasant, courteous, helpful, and attended to our every need.

Ronald Keefe

Sep 1, 2014

2013 escape,good senice

William Dowd

Sep 1, 2014

Easy experience during construction 25 minutes inspection sticker at end of month not bad

Joyce

Aug 30, 2014

I had an emergency with my 2002 Lincoln Town Car. The service department at Jannell Ford of Hanover, Ma. was extremely helpful, especially Cliff, who kept me informed and called me several times to update me. He was very polite and kind, and the whole experience was very satisfactory.

dbergami

Aug 30, 2014

Wonderful experience working with this dealership. NO pressure but very helpful and respectful of our time. We are so excited for our new car purchase!

Harold Allen

Aug 29, 2014

You guys are great !! With everything going on w/ the new building yet still everyone being upbeat doesn't surprise me. I won't think of going anywhere else,a customer for life!!! Keep up the good work.

Stevens Vinal

Aug 29, 2014

Everything was to satisfaction, thankyou

Thomas Ford

Aug 29, 2014

The only issue I had was when I called into the (877) 445-4036 line and transferred to the Service Department. I left a voice mail with my issue and reach number and requested a callback. I never received a call. If no one is responding to Voicemail, it shouldn't be an option. It might be better to say that all employees are busy and request that the caller call back. This has happened to me once before.Otherwise the repair was completed and a call was made informing me that my F150 was ready.

Emil Belanger

Aug 28, 2014

We got the car we wanted.

Herbert Edmunds

Aug 28, 2014

Always the best service as well as the best deals on a new or used vehicle.My experience with Jannell is based over a 20 year relationship with this dealer.Their interest in each customer is to make sure you are satisfied with your vehicleand the operation thereof. I would highly recommend Jannell to family and friends.Thanks Jannell for all the vehicles I have purchased or leased over the years.Mr. Edmunds

Steven Rowley

Aug 28, 2014

2011 Ford Escape in for 58,000 service. Service was done promptly, efficiently and coordinated nicely by Shawn. Recommendations for some further work put on hold for a time. I will follow up soon.

Susan Toscano

Aug 28, 2014

Our service issue was quickly addressed and handled in a timely and professional manner. Thank you.

Antonino Catalano

Aug 27, 2014

Service staff was pleasant and kept me informed on the progress of the work being done on my vehicle, 2013 Fusion Hybrid.

Cynthia Brown

Aug 27, 2014

Everyone at this dealership makes the experience of buying a new car so pleasant and fun that one could help having that" I will be back" attitude.

A Popovich

Aug 26, 2014

great fast service with a smile.

Craig

Aug 26, 2014

This dealership was very friendly and inviting, They team seemed to work together very well. I had Evan Hagan as the salesperson. It was due to his knowledge and openness of the Ford products that kept me there throughout the negotiations. He worked very hard to give me the best deal. I was able to drive away very satisfied in my new F150 truck that same day. Jannell is going through a major renovation so I am sure the facility will be even more inviting in a few months. The financing portion of the transaction was not painful either. Joanne Kiklis took time to discuss the final numbers and protection plans. Jerry from the parts department stayed later in order for me to get the items that I wanted. Even though I live more than 50 miles away from Jannell Ford I look forward to having my truck serviced there.

Ford Construction Corporation

Aug 26, 2014

Despite the construction, everything went smoothly. Thanks to Bill Pellagrini for the great service and follow up.

Joseph Gatto

Aug 26, 2014

Had recall done with no problems. Also had oil change all in two hours. Had work done in January it was a frozen vent pipe. Had to pay 110.00 because Ford did not put vent pipe in right.

Lynn Helfrich

Aug 26, 2014

Had rear brakes replaced- wiper switch needed to be replaced. Incorrect part ordered for wiper switch- went back and got it fixed....on the way home, hub cap from back tire came flying off -Comedy of errors. Frustrating

Richard Beary Jr

Aug 26, 2014

service was excellent.

Keith Haselman

Aug 25, 2014

Very simple, waited in the waiting area. Car was worked on promptly. Appreciate the coffee for clients waiting for servicing of their cars. Car was brought to the door on completion. Everything done perfectly.The dealership was clean and quiet in spite of an ongoing renovation.

Mike Gosselin

Aug 25, 2014

2013 F-150. The service was great and the staff was very helpful, as usual.

cjake07

Aug 25, 2014

This dealership was very friendly and inviting, They team seemed to work together very well. I had Evan Hagan as the salesperson. It was due to his knowledge and openness of the Ford products that kept me there throughout the negotiations. He worked very hard to give me the best deal. I was able to drive away very satisfied in my new F150 truck that same day. Jannell is going through a major renovation so I am sure the facility will be even more inviting in a few months. The financing portion of the transaction was not painful either. Joanne Kiklis took time to discuss the final numbers and protection plans. Jerry from the parts department stayed later in order for me to get the items that I wanted. Even though I live more than 50 miles away from Jannell Ford I look forward to having my truck serviced there.

Angelo Rinchiuso

Aug 24, 2014

purchased a used 2012 ford escape. it has 22,345miles, moon roof and heated seats. the sales staff person was so knowledgeable about this vehicle. we were very impressed. so we bought it. he also gave us a good deal on on toyota rav 4 and traded in. have not used the service department yet. so far so good. the used car trailer was not impressive.

Linda Sullivan

Aug 24, 2014

I have a leased edge that has 14,600 miles . . I went in for an oil change and squeaky breaks, and rusted exhaust tail pipes, along with Bluetooth sync issues. They rotated my tires, without telling me. I was surprised at this as I was told that you only do that every 10,000 miles on my first oil change. And I was charged for it.They said my brakes are good, but they are still squeaking. I was told that the rust on the tail pipes are normal wear. REALLY . . I do not buy that. The blue tooth was said to be fine, even though my iPhone still does not connect all the time.My lease is up in January I will have to seriously think about purchasing this car or another Ford.

Cheryl Leonard

Aug 22, 2014

I've been a customer for years! Always helpful and always friendly!

Donald Batty

Aug 22, 2014

Fast on time service. Helped with complex brake issue and provided part without charge after repeated failure even though outside of warranty period.Remodel in progress and new facility certain to be quite nice.

James Pettee

Aug 22, 2014

My C-Max is a gem to drive...high road visibility, beautifully assembled,eye-catching...WOW. As important is the professional way that Charlie Williams and his sales manager, Eddy, worked with me to my purchase decision. They were always helpful and never pressured me in any regard. Thanks a million!Jim Pettee

Jeanne T Amabile

Aug 22, 2014

2011Taurus in for an oil change and problem with water in car. Shawn Hillegass was very helpful regarding water problem.

Kathleen Adams

Aug 22, 2014

The office staff was very friendly and helpful. The service was quick. I was in and out in no time. I would definitely recommend this dealership.

Michael Reimer

Aug 22, 2014

My vehicle was repaired to my satisfaction.

Peter Veneto

Aug 22, 2014

I brought my 2012 Ford Focus in to get the transmission checked after I received a letter from Ford saying they had extended the warranty on the DCT trans. The service writer called to say they were able to replace the clutches and seals under warranty and they car shifts much better now.

Steven Pansey

Aug 22, 2014

Evan and Kathy did a great job!

Valued Customer

Aug 22, 2014

The tech who changed my oil did not secure the skid pan properly. I was at a red light in Newton and a driver had me roll my window down to tell me something was hanging down under my truck. There was one screw connected which saved it from falling completely off. Other than that it was a pleasurable experience at your shop.

William Davis

Aug 22, 2014

Great job by your service staff. They squeezed me in on a very busy day, ensured I had a ride home, and then sent the courtesy van to bring me back when my car was done. Thanks again.

Brian Brodt

Aug 21, 2014

Great service. Sean provided me an explanation that made sense to me and also got me a rental car from enterprise to use while my car was in the shop. Great service

DAI Property Management

Aug 21, 2014

The service department was courteous and helpful. Two minor complaints. The rear sliding back window was never fixed as I had requested. The body shop did a good job with the repairs but took longer than I had been told the repairs would take. Also staff should pay more attention to buffing as the side has swirl marks that have been difficult to get out.

Diane Meal

Aug 21, 2014

I returned 6 years after buying my first car to the same sales man. William Pellagrini. Not much of a surprise he still worked for Jannell after seven years.. He is an amazing salesman. I am difficult to work with I dont like to be pushed into anything. Bill never makes me feel like I have to buy anything. I shopped for many cars over the last month encounter many salesman and women that lost my business because of their lack of knowledge of what they sell as well as being too pushy. I returned to Jannell where Bill is very knowledgeable about everything he sells. Jannell should be proud to have him as their employee. Not to mention he came in on his only day off to make sure I had my car for my vacation.. Thank you Bill for yet another great EXPERIENCE... I have to acknowledge the women in the finance department Kathy and Joanne two more exceptional employees. You are a lucky company to have them representing your finance department.

Elizabeth Grosso

Aug 21, 2014

2013 Fusion, the service has been excellent on all my visits and yes whenever there was a problem they let me know right away

John Manning

Aug 21, 2014

The staff was courteous pleasant and completed work on my vehicle in very timely fashion.

Jonathan Kearley

Aug 21, 2014

Since our visit that also corrected a recall weve been in the shop twice with wiring issues while on vacation, and now were coming back to Jennell tomorrow for yet another diagnostic test. We cant help but think something was affected that is causing these issues to keep coming up. We purchased an extended warranty from Jennell when we bought the car and now were being told this work isnt covered. Weve already racked up over $300 in testing in the last week.

Lynn Helfrich

Aug 21, 2014

Needed to order switch for wipers. Returned the next day when part was received. Waited 45 minutes before I found out incorrect part was ordered. Had to return a second time to get issue fixed.Cliff in Service was very nice- just frustrated with whoever responsible for ordering parts. Had to come back a second time for same issue.

Robert Remick

Aug 21, 2014

No problems with the desk staff. However one of the problems I came in for is now worse than when I brought the car in.

Ronald Fredey

Aug 21, 2014

Excellent customer service. Car required minor scratches repaired. Dealer response exceeded my expectations.

Sarie Booy

Aug 21, 2014

I trust the service at Jannell Ford. The staff are friendly and professional and the advice I get is always topnotch!!! Plus they are concerned about my budget and always advise me about specials and cost saving coupons.

William Kelliher

Aug 21, 2014

My first time meeting Mr Hillegass Service Advisor. Courteous, efficient and had every thing done to my car that I asked. Also had a service man take a ride with me for a car problem I had. He also in a nice way corrected me on coverage I thought I had on the car. I will look for him the next time I have a problem with the car or for maintainance.

Wilma Carroll

Aug 21, 2014

The staff does excellent work pleasing sometimes irratated customers.

Allan Bartlett Valued Customer

Aug 19, 2014

Sometimes change is good Bill which you made in the service dept.Basco Security and I personally will continue to have jannel ford service our fleet.I can trust your diesel mech.& the front desk to keep our vehicles safe &mech. Sound when I am hauling 17k lbs of 5th wheel.my service record speaks for itself .we love our ford trucks. Keep up the good work & and we will continue to be a loyal customer! Look forward towards purchasing another F150 2014 / 15 in the very near future.Have Bill Pellagrini keep in touch with my son Ron.My best regards to Scott &this crew. Sincerely, Allan Bartlett Pres/Owner Basco Secutity Inc.

Candida Eggers-dow

Aug 19, 2014

The service was excellent much better then my previous experience very professional. My only complaint was filthy care loaner from Enterprise. Thank you changing my mind about coming back to Jannell for service.

Cathy Hendry

Aug 19, 2014

RE: 2013 Escape - The service department representative was excellent at communicating with me exactly what service they would be providing. He took extra time to explain to me in detail the 30K mile check up for the vehicle. He also was upfront regarding the cost of the maintenance check and reassured me that all the necessary factory recalls would also be completed. I even received a compliment on how well I take care of my car! Thank you!

Gregory Kirkner

Aug 19, 2014

Purchase 2102 For Focus in October of 2011. Purchase process was professional, no smooth talking sales talk. All service has been performed at Jannell, and prices have always been good and services have been done well.

Rachel Rivera

Aug 19, 2014

everyone was a great help and very friendly

Darksidian

Aug 15, 2014

Was a great experience working with the sale staff.. Jack was fantastic.. I went in to look at a car and ended up buying the car that day.. I even got a great trade-in for my car. Next car purchase will go to them first, as I and a great and easy experience. Thanks Jack and thank you Jannell Ford..

Froggy426

Aug 13, 2014

We went in to lease a Ford Escape and ended up purchasing one since they gave us such a good deal. There was no pressure and Jack couldn't have been nicer. Will definitely buy there again.

John

Jul 28, 2014

I had my vehicle in for a 25k check up. Service was a good experience.

pherbst

Jul 28, 2014

It's amazing how hard other dealerships tried to sell us on their red Expedition or white Expedition they had in stock, when we clearly stated we want silver! We arrived at Jannell and their response was totally different: "you want silver? we'll find you silver." Not only that but they took the time to go through the vehicle options and made sure we had considered everything. They quickly found the car we wanted - in Pennsylvania - and had it delivered to us 48 hours later.

victoria.perkins1

Jul 26, 2014

The customer service was amazing! Evan Hagan was very knowledgeable and professional and a pleasure to work with! We are so happy with our purchase! We will be sure to recommend Jannell Ford to friends and family!

Yomoe255

Jul 26, 2014

Everything was excellent. Michael Silva was knowledgable of the cars he was selling. He was very personable and professional. We will continue to do business with this dealership based on the experience we had.Thank you, Maureen Connolly

Joy L

Jul 25, 2014

Recent service for recall issues was so fast. Had shuttle to mall as I had been told when I made appt that it would take most of day. Imagine my surprise when I received call 2 hrs later that my car was ready and driver would come pick me up. Included oil change with recall so there was no cost to me. Made shopping spree almost painless. Much better service than last visit.

william luckey

Jul 21, 2014

We leased a ford Energy from Jannell in January 2014, we drive a lot locally so it made sense to go electric.so far we are averaging between 116 to 98 miles per gallon we have filled the car 3 times and have gone almost 5000 miles. we plug it in every night and the electric bill is hardly changing maybe a dollar or two up each month. the car is roomy inside and has plenty of power. It ride a bit low so dirt roads aren't to great

Bill M

Jul 18, 2014

Thanks for the prompt, professional courteous service.

Dan

Jul 14, 2014

Shawn in service was very helpful in trying to resolve a problem with my truck. He is an asset in customer service. He was able to get the work done and help me with an option for paying a large repair bill.

wolfofgray

Jul 14, 2014

While I did not end up buying a vehicle from these folks, my salesman Evan was very nice and personable. I believe I would have felt very comfortable buying a vehicle from him. I just did not fall in love with either of the vehicles that I checked out. I would still recommend him because of his personality and friendliness.

Karen

Jul 13, 2014

Nice mechanic, seemed to do a thorough job. Nice young man behind the counter--recommended a breakfast place to me for while I was waiting, and offered to have me driven there. Also, while at Jannell, I got to see my favorite salesperson Evan Hagan again. He saw me in the parking lot, and came over specially to say hello! He remembered my name, even though it has been 4 months since I bought my car from him. He is a thorough professional, and one of Jannell's biggest assets, in my opinion.

atimmis

Jul 13, 2014

Overall good experience but took too long, price was OK but not great. 2 sets of new rides nice touch but too hard a sale for sealant and extended warranty

Doug Herr

Jul 9, 2014

Easiest car purchase I've ever made. No pressure. Started with personable internet sale rep. who knows how to communicate. Stopped in for an estimate of my trade-in car. Turned into a purchase as soon as I saw they were willing to give me top dollar for my pristine vehicle. Final price was a good compromise and car was ready within a short time period. Good people running an honest business.

jek1533

Jul 7, 2014

My wife and I had a different experience at Jannell in Hanover , it was stress free and the environment was friendly and comfortable. The salesman Bill Pellagini was honest and very knowledgeable about the Ford Explorer that we were interested in. The usual back and forth between the salesman and the GM who is usually behind an unapproachable counter never happened. In fact just the opposite happened GM Bill Roderick was upfront and honest about the whole trade in and deal. We never haggled, it was amazing in under one hour we had come to an agreement and on our way to switch from Chevy to Ford, First time ever for me. Then when I picked the car up Andy Clark was able to synch my phone, and give me a quick tutorial on the electronics on the car which with me was a huge help getting me started. We are from Stoneham Ma, we have a Ford dealer in our town, and believe me the trip to Hanover was worth it.

Emerson

Jul 5, 2014

Bill Pelligreni was a great person to deal with.I have bought from in the past and will continue to do so in the future.

Katelyn

Jul 2, 2014

Evan Hagan was so helpful in helping me find the vehicle that was right for me, but that also fit in my terms. The entire team was energetic, fun, and extremely helpful.

Umbie2

Jul 2, 2014

Went to Jannell Ford looking for a new ford escape because I transferred my 2001 ford escape to my son. I wanted to get something newer. I walked in and meet Jack who was very personable and not pushy in any way. He was short and to the point which was great. I test drove one car and feel in love right away. I got to drive it home that day and loved the fact that the service was so quick. Still in shock that I drove my car home the first day!... I highly recommend Jannell Ford and I will definitely be going to them for service and future sales.

Deborah

Jun 28, 2014

Natali actually listened to me, and what the problem was that I was having with my car. I had it to another dealership for the same problem 8 times. All service representatives, at other dealerships, should take a lesson from him. You definately have all of my future business because of this experience.

David

Jun 26, 2014

The service is always thorough. They always keep me informed on all that is necessary to keep my F-150 running at its best.

Michael

Jun 26, 2014

No pressure and the salesman went out of his way to help get me into a vehicle that wouldn't break the bank.

Francis

Jun 24, 2014

The Clarks, Andy and his dad Ed, were very personable and friendly. I felt as though I was dealing with friends as opposed to "car salesmen". I look forward to future dealings with Jannell.

elkmom

Jun 24, 2014

I worked with Jason Lehner and Charlie Williams in my recent purchase of a new Ford Expedition. They are both genuinely nice people who put GREAT effort into finding the exact vehicle I wanted. The relaxed, comfortable " no pressure" environment at Jannell Ford makes it a pleasure to buy a vehicle there. My husband, daughter & I have all purchased vehicles from Jannell in the past and wouldn't even consider "shopping" for a vehicle elsewhere. Thank you Jason, Charlie & Jannell Ford!

slut

Jun 23, 2014

And that employee is Roger Cobbett, I arrived at Jannel Ford on a Sunday. I saw one of your employees and asked for help and he said the dealership opened at noon and he just happened to be early. When I was about to get into my car to leave he introduced himself to me and offered to show me around the lot anyways. He was extremely knowledgeable about the different cars and trucks and was very eager to help me. I was impressed immediately with his whole deameanor. He was outgoing and personable and I felt very comfortable in his presence. I've been in customer service all my life, working over 25 years with the Marriott Hotel Chain, and I know when to spot a winner. Roger immediately stands out as an all around good, honest knowledgeable man of great integrity. I cannot stress enough that personal integrity is as important as sale skills in business dealings... and Roger sets the example at the top!! His has set his standard of customer service as his highest regard and this is not something that was taught to Roger. It's a gift that he was born with. Genuine, sincere and I can't wish enough good things for him in his employment at Jannell. Next time your offering a promotion from within, take a closer look at Mr. Cobbett. I believe he could have a few of The #1 Salesman of the year awards under his belt!And if you all want to laugh and say ,ya...but she didn't buy anything... there are many personal reasons for that, being that I'm living in tax free NH right now. I do own a home in Hanover though and next time I pass Jannell as I have done for many years with out much of a thought... I'll think of Roger. And when my husband is ready to buy another new F250 from you folks, we'll know right where to start!! See you soon Roger!! Tom's got approx 135,000 miles on the F250 now!! and we LOVED that RAPTOR!! I'm thinking brand spankin new!!!

Juicybaka

Jun 21, 2014

Mike silva and eddy sales manager made the sales experience smoothe. I look forward to similar experiences with Jannell service. The tire promotion helped close the deal

Sherry

Jun 20, 2014

My Dad brought my car in for service,he is a regular Jennell cust., He said your srevice Dept. is the best.. Not inexpensive,but job done right. Dad/Michael Robertson F-150///

Kathy F.

Jun 19, 2014

My salesman (Bob Christie) was very helpful. He listened to my wants and needs and helped me get it. The business office was also excellent.

Ellen

Jun 18, 2014

Friendly, courteous sales staff. "Team effort" to find just the right vehicle. I only buy vehicles from Jannell Ford of Hanover because I know it will be a positive experience and that I will be treated as a valued customer.

Richard

Jun 18, 2014

The salesperson, Jack Bresnahan, was professional and answered all my question promptly and with authority. The entire process was easy and hassle-free, and the purchase price was very competitive.