Jerry's Chevrolet reviews

Clarence Jones III

Aug 20, 2016

My engine light came on while I was driving near the dealership on the way home. I stopped by immediately. The place was packed, but they took my car in quickly and realized how late it was. They said they couldn't get a complete diagnosis that late in the day, but would do so fist thing in the morning. They secured me a ride home and told me they would call by 10 AM the next day and it would probably be ready to go by that afternoon. I received a call at 9:50 AM the next day. Not only had they looked at my car, they had fied the problem! A car was sent to my home, so I could pick up my Cruze.

Nancy Drew

Aug 17, 2016

Just brought a pre-owned 2015 Tahoe & it is great. Mr. W. Gilbert was such a great help, he got me in the truck I wanted. I can't be happier, looking for a new vehicle come to jerry's chevrolet at 1940 E. Joppa Rd.

Thomas Family

Aug 15, 2016

Tom and Pablo displayed great customer service. As someone who has previously worked in customer service, how I am treated in an establishment is important. My husband and I were treated with the utmost respect and I would definitely recommend Jerry's to my friends and family!!!

George

Aug 12, 2016

The whole service department team is very professional,courteous and addressed my concerns with the upmost care and respect to me as a valued Chevrolet owner.

Susan Parise

Aug 8, 2016

Excellent Experience! Loved working with the sales team for an outstanding price on my new Equinox and would go back again for a repeat purchase in the future. My husband purchased a Camaro the same day and also shares my opinion on a very positive experience.

Kim B.

Jul 28, 2016

I bought a 2016 Chevy Cruze Premier a couple weeks. Jerry's made it simple, fast, and the best car buying experience I have ever had! Everyone was knowledgeable in all the products they had to offer. Pablo made the loan process fast and painless! I would recommend Larry Webb, Sr to all my friends! Or any of the salesman at Jerry's!

Audrey Hayes

Jul 27, 2016

Excellent, dealership. Helpful and informative staff. I moved to pa. But I make sure all servicing is to be done at this dealership . Why? Because I trust them . They have been very good to us.

Jim 6 cars

Jul 22, 2016

This is the 6th vehicle we have purchased from Jerry's . We have recommend freinds to Jerry's as well each puchase and follow-up service has been outstanding. They have aways provided honest and professional service. We would recomment any one interested in purchasing a car to atleast stop by. I think you will be impressed. Jim Tundra, Sequoia , Camery , Camery , Rav 4, & used nissan pickup

James moore

Jul 2, 2016

Purchased a key for my car. The salesman named Tommy told me it would come in from GM programmed. The remote came in ,but not the key , He told me to take the remote and hold it to the key part came in . I got an email that the part was here. Traveled an hour , waited 5 hours for the new service tech Named David Bambino. To tell me I needed to buy the key part. Even thru the first guy it was all there. They would take the part back because Tommy took it out of the plastic bag . And no consideration for my time to travel there or wait. Buy offering to purchase the $20 part for inconvenient . So they would rather bite there nose off despite there face , and lose me as a coustomer. I have a 2015 corvette and was looking for a service company . It won't be them. Is the service there losing money that bad .

Robert Johnston

Jun 30, 2016

I would look for a better place that has loaner cars when car is in the shop and drop off box and yard to have your vehicle towed to overnight.

ChristopherW.

Jun 16, 2016

I came in with a definite understand of what I wanted and after a few questions about financing, I got the paperwork started. In fact I got the vehicle faster than I thought I would. That's the way it should go!

DJ

Jun 11, 2016

The repairs to my car were timely and the experience was painless. Everything was explained to me. I was well pleased with the entire process.

Christina

Jun 9, 2016

I found the car i was looking for and they were happy to help me! This is my first time buying a new car and it was a little scary but they were great

NatD

May 28, 2016

My experience with Jerry's is always a great one. They definitely treat you like family all the time.

barbh2960

May 10, 2016

COLLEEN WAS VERY KNOWLEDGEABLE, FRIENDLY AND KEPT ME INFORMED OF ALL THAT NEEDED TO BE DONE WITH MY VEHICLE.. WILL ALWAYS BRING MY VEHICLE TO JERRY'S.

Jess

Apr 25, 2016

The wait was not long, the customer service was good, and I was satisfied with the outcome of the services

MMIZTEE

Mar 28, 2016

The General Manager Pablo was very concerned about me being satisfied with my purchase and came to speak with me to find out what my needs and wants where. This experience was the 'BEST' car buying experience that I have ever had. Everyone was attentive and personable.

Bob Vee

Mar 19, 2016

well, car wasn't ready. He said he "tried" to call me back and let me know it wasn't ready. Yeah buddy "try" harder next time

Mike H.

Mar 15, 2016

In order to maintain my eligibility for the 'Tires For Life' program offered at the time of purchase, I had my truck in for the first obligatory oil change and tire rotation not covered by the dealer. I was convinced this was going to cost me a fair bit and, combined with the somewhat inconvenient location of the dealer relative to my home and office, wasn't too happy about it. When it came time to settle up with the cashier (earlier than expected I would add), I was pleasantly surprised to learn that the tire rotation was gratis being part of the 'Tires For Life' program and the oil change itself was far less than I had anticipated. Uncharacteristically for the industry, I would have to say that I got a very good value for my money on this service visit.

Damien

Mar 1, 2016

I received an oil change and the service associates were professional and fast !

Jim

Mar 1, 2016

I made an appointment and when I pulled up in freezing temps and strong winds had to stand outside and tell the guy who I was and why I was there again. Why make an appointment if I had to repeat all the info again or not know i was arriving, I said I was here for my appointment? He said he would follow up with me inside and never heard back from him. The service advisor lady was nice, and went over paperwork with me. The cashier I felt I was a nuisance to and bothered her because I had to sign the paperwork. She didn't talk to me, thanks for coming in or anything. The welcome I could overlook, the checkout experience turned the experience from just ok to unsatisfactory for me.

Donna W

Feb 26, 2016

I brought my 2008 Saturn Vue in for its 100,000 mile service. Tara kept tabs with me throughout the day to let me know the progress and update me on any additional items that the techs felt needed attention and get my agreement to go ahead and do the work. I liked that a lot. I was very, very satisfied with the work on my vehicle. I will definitely recommend Jerry's Chevrolet service to friends and family.

Momddl

Feb 16, 2016

I had a great buying experience with Jerry's...except with the lady that tries to sell the warranty..very strange and not real positive or persuasive. I like bringing the Tahoe to get serviced...initial free oil changes and tire rotation and car washes....but second time they failed to wash my car.....not sure why but it disappointed me.

Joseph

Feb 9, 2016

Our Sales Man was very helpful .From the time my father and I arrived .Mike went beyond his duties as a salesman.That's why my family always get cars and services at Jerry's Chevrolet. Thank you.

Unsatisfied Customer

Feb 8, 2016

The moment I got online to Jerry's website I was contacted by a sales person. They constantly kept in contact with me until the deal was done....Then there was a problem, a problem that was on their behalf not of my own fault and everyone magically disappeared! Everyone that I dealt with during the sale became unavailable. Every time I called to discuss the issues they send me to the answering machine. I go to talk to someone and they continue to give me excuses. I am so tired of dealing with this place of business and the problem still have not been solved! I walked in with a co signer and a trade and walked out with nothing.I am paying for a vehicle that I CAN"T even drive and they won't fix the issue!!!! I am very disappointed in Jerry's Chevrolet and how some of the staff treated me and still treating me as a customer..I will never do business with them again.....

Lee

Feb 6, 2016

I was and still am very unsatisfied with the business from Jerry's Chevrolet. The customer service was ok until a situation that was not on my part but the part of the dealership accrued and nobody wanted to handle it. I continuously get sent to the answering machine majority of the times I call and when I show up they tell me that the person isn't in to help me and they will contact me the next day and no one ever does. This has been going on since January 19th I am very upset with the way I am being treated I am so very sorry I chose to do business with this place...I am still having these issues and need them taken care of asap I am out of a vehicle and my trade I walked in with a vehicle and a co-signer and walked out with nothing PLEASE EXPLAIN THIS. Someone has to do something about this it is ABSOLUTELY UNFAIR TO THE CUSTOMER. I am trying to contact George Ponko please contact me about this!!!!!! I AM PISSED!!!!

Johnson

Feb 1, 2016

Awesome service. I loved the attentive care of the mechanics

Ronald

Jan 19, 2016

I returned to buy my second Silverado from Jerry's. I like the inventory in the Silverados that Jerry's has made available. I'm glad that I was able to locate the Silverado that I wanted and that the team at Jerry's was able to meet my needs. Thanks!

Tara

Dec 26, 2015

Very happy about my service much better than first service. I was very unhappy last time because they did not come to the other waiting room to look for me.

Richard

Dec 23, 2015

Dealership top notch great experience would defiantly would return to purchase further vehicles. Felt very comfortable with agent. Everyone was very helpful

Clifford

Dec 21, 2015

I was told my waiting time would be 2 hours and my waiting time was less than 2 hours. Was very satisfied with the service I had rec'd. I was very impress. Staff was nice as always and all questions were answered to my satisfaction..

Mark

Dec 17, 2015

My Sales associate Tay was very helpful and stopped at nothing to make my experience a great one. I was very pleased with the service I received.

"

Dec 15, 2015

Excellent repartee with service consultant, very informative ofsubject matter, pleasant on phone and always kept me up todate, I've counted over 20

Christopher

Dec 15, 2015

The oil changes I have taken my car in for have been reseanbly quick with having an appointment and not having one. Also all the staff at this Jerry's Checrolet is very helpful and friendly to speak with.

Beverly

Dec 14, 2015

My service is always excellent at Jerry's. I only get my service work done at Jerrys--it is the besy around!!

George

Dec 14, 2015

The whole service department team is very professional,courteous and addressed my concerns with the upmost care and respect to me as a valued Chevrolet owner.

Thomas

Dec 6, 2015

I always have gotten my car serviced at Jerrys. I bought my car from you. The service has always been excellent.

Charles

Nov 30, 2015

Service mens restroom out of order? It would have been nice to see original price along with military discount. Why was there a shop fee that should have included with transmission service lineup?

Andreana

Nov 23, 2015

Greg was a great salesman. Larry did a great job explaining everything about the financial process and nothing unexpected occurred when I finally signed the papers. Definitely an easy and welcoming experience.

Redram28000?really

Nov 15, 2015

Road tested vehicle explained up front with sales person I was also interested in a older truck.Salesman contacted me I made an offer on the truck he would call back. Never called and instead of lowering asking price, they raised the price by 3,000.00!! Tacky dealer practice

Curtis

Nov 14, 2015

we were at our end with our mortgage company 30 days until closing they told us that we needed to sell the truck we went to several car dealerships and was denied until we got to Jerry's he treated us like familythey put us on a 2015 Malibuand we were able to trade in our truckI don't know what we would have done if this deal had not happenedmy husband and I are very grateful and thankful for the people that we dealt with at your dealership. Larry Kearney, Palpole(General Manager), Sue from the bottom of our hearts thank you.

Kathleen

Nov 14, 2015

My service advisor, Dale Spiegel, kept in contact with me twice a week to update me on the my car's progress. She has outstanding customer service skills, is friendly and is very knowledgeable. Without a doubt, she is a real superstar! Great work, the car repairs are flawless!

Lisa

Nov 14, 2015

No matter how many times i come to the dealer and I have any questions about my truck i can always ask my sales man Brandon and or Larry. I am just so comfortable with them. I have also asked others and I was satisfied with the help from them as well.

Glenn

Nov 10, 2015

Tay really worked hard to win back our business, a definite asset to your dealership. Great selection of new vehicles

Melinda

Nov 9, 2015

Jason haas and the girls who deal with the rentals are a pleasure to deal with. It took a few times to find the problem, but Jason made sure I always had another car while mine was being worked on. That alone was a big relief as I am am a busy mom.

Francis

Nov 4, 2015

Always greeted with a smile, and updated on progress with the truck. Know prices up front, allowed to be in the decisions needed.

Kevin

Nov 4, 2015

It was a long wait. I had to wait 4 hours for an oil change. Don't schedule so many on a weekend. The guys who work there are really nice. Clean up the bathroom. A fresh coat of paint would be nice.

George

Nov 1, 2015

Service Tech was available - no waiting.Gave clear idea of what will be done to fix the problem and how long it would take.Was completely satisfied with the service.My name is Barbara(driver-Tracker) George is the owner

Jeannette

Nov 1, 2015

Everyone was great. Very helpful and attentive. Our sales representative Charles was very friendly and knowledgeable. He kept us informed of every detail and keep his word wit calling back.

Kiesha

Nov 1, 2015

Jerry's Chevrolet service is very good. They keep their customers updated on their car service and always accurate with time of service. I use to go to the Ourisman Chevrolet of Bowie but I now get service at this locations.

Theresa

Oct 27, 2015

I would really like for the tech who worked late that night on my Chevy Cruz to know that I really appreciate his patients especially since he was supposed to be off at 5pm. Thank you.

Jason

Oct 26, 2015

my wife and I are extremely satisfied with the services that we received from all of your dealership people at Jerry's Chevrolet we felt privileged just to do business with you and your staff they all display the extremely professional attitude and made us feel like we were part of the family.

Lawrence L. King

Oct 19, 2015

Thanks to Jerrys (19 October 2015) On Saturday the 17 of October, my granddaughter and I spent some time (our first time) at Jerrys Chevrolet to get a couple of things fixed on my daughters Equinox. The first thing was that the front lower bumper piece had met one too many curbs and had pulled away from its clips on the left side. I went to the body shop to have the situation assessed and even though they were not officially open (with technicians present) they did send out a congenial and competent guy (Joe Nelson) to give me an assessment of the situation. He took a quick look and tapped the bumper back into place, loosened the license plate holder and tapped the piece in behind that, and then tightened the holder back up. We both agreed that the bumper was probably OK for the foreseeable future. Then I went to the service bay where Dan Schultz heard my request for two keys to be made. While he and I argued the merits of Macs versus PCs and had a few laughs about upcoming football games, he took the needed information and said he thought it would be about 20 minutes. Dan is my idea of a service professional: personable, interested in helping the customer, and easy to talk and work with. I didnt really keep track of the time, but within 20 minutes or so the keys were ready and so we left after having accomplished what we came for and duly impressed with the high level of professional competence we received at Jerrys Chevrolet on Joppa Rd. in Baltimore. I plan on informing my daughter that Jerrys should be her dealership of choice when she needs car help in the future.

Shalena

Oct 15, 2015

Upon arrival usually they greet you and are ready to accept my car for its maintenence. Not this time. I was told to pull up and wait in my car. I did. I waited 15 minutes before I asked someone for assistance. Then I was told I am just a tech I don't know. I can't help you. Waited 5 more minutes before going inside to the desk where you pay for your services. She Listened and quickly got someone. Thank you to the ladies at the desk!

Marvin

Oct 6, 2015

There was a noise that I could not identify and on the pass visit the Tech made an adjustment and the situation change, the noise went away.

Arlethea

Sep 22, 2015

I had a good experience at Jerry's. The salesperson was professional and courteous. I will spread the news that Jerry's is the place to go to purchase your next Chevrolet.

Dwayne

Sep 18, 2015

Was Told service would be 1 1/2 hours ( No Problem )....It only took 48 minutes!!!! Now That`s SERVICE !!!!!!!!!!!!!

Randy

Sep 6, 2015

EVERYTHING WAS EXCELLENT, only complaint, was they did a poor job, cleaning the car...SALES, finance, made it easy....bought the car of my dreams. 2015 black Camaro convertible

Michael

Aug 26, 2015

For once, the interstates weren't nearly as bad as they normally are and I arrived quite early for my appointment. The Service Department took my truck in anyway (despite being extremely busy) and had me on my way just 10 minutes after my original appointment time.

William

Aug 23, 2015

The salesman just listened and let me tell him what I was interested in, instead of trying to push me to buy something I didn't really want.

Margaret

Aug 22, 2015

We had a pleasent experience we with Jerry's. The staff was kind and accomodating. The process felt quick, and they all did their best to keep us comfortable while the business proceeded. There were a few scratches and dinks in the car, and it had not been washed well, but those things are very minor, and overall did not detract from the value or the experience.

Blanche

Aug 19, 2015

I bought my 2010 Chevrolet Malibu and I have always brought my car to you for body work, oil changes, tires and most recently for detailing.

Richard

Aug 16, 2015

Mike was very friendly and informative. He was very professional and I would highly recommend Jerry's Chevrolet to family and friends.

Zak

Aug 13, 2015

I dropped my truck off Monday evening and was told the work was scheduled for first thing Tuesday morning. I received a call Wednesday morning stating that the diagnosis was complete but none of the work had begun yet. Once started, all of the work was completed in a timely manner with good communication from the service advisor. When I picked the vehicle up I found a jug of coolant left and leaking on the passenger front floor and noticed that although a message popped up each time the key was turned, no one had topped off my washer fluid. Another service advisor cleaned up the mess and filled my washer fluid reservoir. I have had several issues with door locks in the past and although Jerry's did discount my price on the door latch, they did not, to my knowledge, contact GM about this ongoing problem. The main reason I would not recommend Jerry's or any other GM dealership for service work is the prices. I can, and often do purchase the same AC Delco or other GM brand parts for less than half of what you charge and install them myself or have another mechanic do it for me. The price I was charged at Jerry's for the work I had done is outrageous.

E_Szczepanik

Aug 12, 2015

I have removed my negative review this morning after George Ponko received my e-mail and contacted me back. They are going to fix all issues we have had with the car and they are going to make the first payment for me. George was generally concerned as to why he had not been notified of my issues and said he would address the issue. We are going to contact him with a list of the issues with the car and he is going to draw something up and sign it. When we drop off the car, we will get a loaner until everything is done. He's a generally good manager and was the only person to move along the process of buying the car, as everybody else seemed to drag it out or take their time. I still can not give them a 5 star rating because their service department has really just pissed me off. But I can give them a 4 star because of George.

Richard

Aug 11, 2015

Great way to start the day! The service advisor was the best. I was out of there within the time frame estimated to me...with a fresh car wash! She's a keeper.

Michael

Aug 10, 2015

I remember being told when I bought my car that Jerry's would always wash my car each time I take it in for service, but this was my 3rd service appointment, and it has never been washed, and a car was wasn't even offered as an option. It would be a nice service, and especially nice to believe that I wasn't lied to when I bought my car. On the other hand, I've haven't ever had to pay for any maintenance service yet, so I really don't want to complain. Just curious if the policy changed or if the salesman was fibbing about the car wash bit.

Donald

Aug 5, 2015

took a little longer then expected but other then that everything was fine. Christina was very nice and did a good job.

Douglas

Aug 4, 2015

I was in and out of the dealership in the time specified and all service that was scheduled was preformed to my satisfaction. Thank you very much...

George

Aug 4, 2015

Everything was done well.The service was excellent.They washed the car and vacuum the front seats.I wish if could vacuum the back sits also

Ellen

Aug 1, 2015

I got my reg oil change and tire rotation and my free car wash. Everything was done in less than an hour. I was very happy!

Amy

Jul 30, 2015

Service was completed to my expectations. I have always been happy with Jerry's service. They do excellent work and always work with you.

Sandra

Jul 23, 2015

I was at Jerry's Chevrolet for my new car's first service check up. Everyone at the service center was very nice, helpful, told my daughter and I where the El Salto was so we could have lunch while we waited. When we came back I took my daughter inside to meet my salesman Tay. He's the best!! Awesome salesman!! I tell all of my family and friends that when they need a vehicle to go to Jerry's. My daughter will be there when it's time for her to get another car. We purchased an '88 Monte Carlo SS back in 1990 and had excellent service then. That's the reason I chose Jerry's.

Lisa

Jul 16, 2015

A welcoming, friendly dealership...the process for the purchase of my new car was smooth, quick, and easy. Everyone my husband and I encountered was pleasant and informative.

Beth

Jul 13, 2015

I came in for an oil change and found out that my 15,000 mile service was due and they were able to fit me to do that service instead of my having to set up another appointment. Took only have the amount of quoted time. Great service.

Barry

Jul 9, 2015

Folks at Jerry's are very friendly and accommodating. I had to return my Volt for service since my initial problem was not resolved.

Gerald

Jul 4, 2015

Honest and professional really worked with you and your budget. Gave you options in your budget to still give you a vehicle of your dreams.

Peter

Jun 27, 2015

My wife and I came in with our SUV and we tried to describe what the sound we were hearing. He said he would have a look and called us to say what the issue was and that it was covered under our Power Train warranty.

Theresa

Jun 26, 2015

I never have any problems when I bring my car in for service. And the young lady who checks my car on is great, always peasant.

Dave Socha

Jun 22, 2015

I enjoyed my experience at Jerrys' I set up and test drive of a 2012 scion xb great sales people and I will deftly go back !

Faith

Jun 22, 2015

Everyone was so friendly and professional. When I take my car to Jerry's, I always get a positive experience. That's why I come back each and every time for car service. Keep up the excellent work.

Brenda

Jun 21, 2015

always met with a smile and what can I do to help you today.never to busy to answer any small or large question that I might have

Diane

Jun 10, 2015

My first maintenance service-oil change,tire rotation and inspection was done in a satisfactory time. I waited in the lounge. It actually took 30 minutes less than what they said it would take. They were very efficient and even washed my car as well. Great "first-time "experience.

Lennie

Jun 10, 2015

Called salesman Brandon Michael with questions about getting accessory and oil change for new truck. He answered all questions, ordered the accessory and set up appointment to install accessory while there for oil change. He was very helpful and informative. It was quick and easy.

Richard

Jun 1, 2015

I' am a long time Jerry's customer, and a long time GM customer. I keep going back because I' am happy with the people that I deal with.....

Francis

May 30, 2015

Mike Friend made car buying easy. He was enjoyable to work with him. But everyone from Dave the GM to Frank the finance the other managers as well as the other salesmen made us feel welcome. It was the best car buying experience I ever have had. Thank You.

Donald

May 27, 2015

My service experience for the first time was great. I actually got there an hour early becaause I got out of work early. They took me right in and completed the service with in the hour.

Nina

May 21, 2015

FAST SERVICE. I was told my the service on my recall notice would take an est 2 - 4hrs. It took less than 1 hr. Everyone is professional and friendly. I always have a great experience when I come to Jerry's. Nicole is the BEST!!!

Thomas

May 20, 2015

The service rep was very friendly and informative. Did not pressure me into getting all the work done that was recommended. Had some major work done and will be back to have the other recommendations done real soon.

Susan

May 15, 2015

Tay took so much time to make sure my experience was a good one.Would highly recommend him to family and friends.

Henry

May 7, 2015

I have to say, we have less than stellar credit; yet you would have thought we had a million dollars in our pockets when we walked onto the lot! We got the 'red carpet' treatment from the moment we walked through the door to the moment we were handed the keys to our brand new Chevrolet Malibu! Thank you for treating us with the utmost respect and the finest customer service!

Beth

May 1, 2015

I came in about a warning light that appeared about my power steering. The technician was able to determine that this was really generated by a low cell or cells in my battery. The battery was replaced and all is well.

George

Apr 30, 2015

My Service Tech was Dan (I believe) He was very pleasant and informative about the steps of service. When the diagnosis was completed he was very clear about what the problem was and the time frame and cost for repair.The repair was completed in a timely manner and I was contacted regarding the time for the p/u of the vehicle.

Rosetta

Apr 30, 2015

Had a blown head light. Didn't have an appointment but decided to take the chance anyway. Jerry's were thorough and ready to assist in my need even though I didn't have an appointment. The worked on my problem and I didn't have to wait for a long period of time.

William

Apr 26, 2015

Nicole Fite is the kind of employee all companies want. She understands the technical side of her industry and has the right customer service approach.

Scott

Apr 22, 2015

Had a great experience and like always Dave Bambino provided excellent service. Looking forward to having the rest of my services done here!

Raymond

Apr 17, 2015

I have purchased 2vehicles (cruzes) at Jerrys and have all of my service done here.The staff and salesman are very professional and I always receive excellent customer service.I highly recommend this dealership and I love my vehicles.Quality cars and economical to drive.

Ava

Apr 11, 2015

Whenever I come to Jerrys Cheverolet, I am always pleased. The customer service is always impecable. I always leave with a smile and they have never steered me wrong or tried to work me over as a female. They have always been honest when it comes to things I may or maynot need done to any vehicle I have bought from them or bought in for service, I have been a customer for over 5 years and have always been pleased.

Robert

Apr 11, 2015

Been using your service for many years and have always been treated with the utmost respect and the service has always been at it's highest level.

Emily

Apr 7, 2015

I came in to have my brakes checked they felt spongy to me and I was told my brakes would be checked and it would be about $375 for the front and to resurface the rotators. I was told the brakes seemed fine and there would be no cost. I appreciate the honesty and the assurance all is well with my brakes!!! Thank you so much!!!!!!!!!!!

Lakeisha

Apr 7, 2015

This was my first car purchase and I must say that it was an awesome experience. My salesman took everything into consideration to assist me in finding the right car for me. He was very patient and caring and everyone else I came in contact with was very compassionate. It made my overall experience enjoyable.

Matthew

Apr 7, 2015

Our salesperson, Charlie, was very helpful in getting the exact vehicle we wanted with all the features we wanted. It was a nice experience.

Linnea

Apr 5, 2015

My experience was wonderful as always. Everyone is always friendly and the estimated time of completion is always on time or shorter. I love Jerry's service department.

Cathy

Apr 4, 2015

Every staff member that we deal with is always pleasant and goes out of their way to accommodate us. Couldn't ask for a better dealership. Thank you!

Janea

Apr 2, 2015

It was a quick and painless visit. I received documentation on recommended maintenance to get done during future maintenance appointments.

Victoria

Apr 1, 2015

My service representative was wonderful! You better keep her! Its nice to deal with a woman who doesn't talk down to you when you do not really know about the inner workings of a motor vehicle. She was just great. :-)

HappyCamper

Apr 1, 2015

We purchased a new 2014 Chevy Impala December 27th at Jerry's Chevrolet in Towson. The salesman was friendly and helpful. However, on the 1st visit to have the tires rotated and the vehicle detailed things went downhill. Do not know what they detailed our vehicle with, but the hood, roof, rear bumper and one rear door was scratched. It looked like something was dragged across the roof & hood. I called and spoke with the sales manager and he assured me that they would take care of it. Asked me to have the car dropped off on the following Monday and that he would give my wife a loaner car while they took care of the issue on Tuesday, because that was the day the detail crew would be there! My wife shows up and no one has any idea why she is there, I receive a call from the GM named Mark. He tells me that the detail crew will be there on Thursday and for us to return late Wednesday. I explain where we live and Mark says no problem, I'll have someone meet you at your home with the loaner car and take care of the issue. Ok, I said and Wednesday as I am leaving work around 8pm my wife says no one showed up or called. I call the GM Mark and he starts cussing that he can't believe that this got screwed up and he will call me right back. Mark calls back and says everyone is gone in service so he will have someone come get it on Thursday morning. I say that I'm Ok with this. So, now it is late Thursday night and I call the GM Mark to see why the car has not been returned. He tells me that he was not happy with the results and was going to have them redo it on Friday. On Friday, I meet the driver and see that there is still a scratch on the hood, the one on the rear door not even touched and the rear bumper not touched. I called the GM Mark and he can't believe that they missed them. I remarked that you were not happy with the results on Thursday, but you were on Friday! He says he will have his manager from the body shop give me a call to have them take care of this problem. I state that I am not comfortable with Jerry's taking care of it because of the issues so far and lack of communication and professionalism. He asked for another shot, I said I look forward to the return call. Now, keep in mind this is Friday, March 27th at around 3:30pm. Saturday came and went, Monday came and went, Tuesday I call the GM Mark at 6:35pm and leave a message on his personal cell phone. I went to dinner and called the store at 7:35pm and got his voice mail, called back and asked if was available and was told he was with a customer. Called back at 8:35pm to find out that he left for the evening! I told the receptionist, "How Convenient" and hung up..... Be very careful is all I can tell you!

Randy

Mar 31, 2015

got everything done in under the time frame that was quated to me very pleased, Dan was very nice and polite, nice touch with the hand shake at the end, thatnkyou Randy Lock

Calvin

Mar 30, 2015

great services and a timely manner took care of all my needs informed me of needed work very clean and helpful

Joyce

Mar 30, 2015

The 11 years with this company, brought about 3 cars out of those years. I would go no were else. Thank you

Anne

Mar 29, 2015

The outside temperature was over 40 degrees, but my car was not washed as promised. I do appreciate that the techs did take minimal time because we had a medical time limit.

Rodney

Mar 28, 2015

Received friendly greeting upon arrival needed routine maintenance and recall work with estimated work time of 2-1/2 hours of which only took 1-1/2 hours to my surprise and the service representative gave me his card and to call if anything arises. Thanks to Jerry's

Barbara

Mar 26, 2015

My mother has been a customer of Jerry's Chevrolet for years, so far the service department has been great. And all I can say, is keep up on the free car wash but you might want to step up on vacuumin out the inside a little..

Christian

Mar 26, 2015

I loved that the service guys went the extra mile to remove all the Rice Krispies from all over my car. Also, Mr. Mark Krupinsky was extremely helpful and understanding about my situation of being without transportation as a mom of 4 young children. He helped ensure that my car was completed as quickly as possible.

Ginger

Mar 23, 2015

i was able to drop my vehicle off with no appointment and they were able to fit me in that day. - very pleased

Melissa

Mar 23, 2015

The technician (Jason) took time to call and explain what needed to be done to my car and answered my questions. He was very patient and professional.

Noel

Mar 20, 2015

I was treated very well and the process went smoothly and the service at the service center was respectable and done with great care

Barry

Mar 19, 2015

I really appreciated that the sales manager was willing to negotiate over the phone and stuck by his word. The whole staff there was awesome!

Clyde

Mar 19, 2015

Leak in a body seam which was very disappointing to experience. Asked for the tires to be looked at and inflated and that was not done. A minor annoyance.

JennW17

Mar 19, 2015

I purchased my new Equinox from Jerry's Chevrolet and I love it! They had a great selection and wonderful employees. I had so many questions and Mike Campbell was able to answer all of them. I would recommend Jerrys and Mike to any one shopping for a new Chevrolet!

Mary

Mar 15, 2015

Surpriseingly enough I was only their for a very short time. I thought I would be spending most of my day their. Keep up the good work

Larry C

Jan 17, 2015

Did not hear back from dealer when I sent an email with an offer. Tells me they aren't even interested in opening a dialogue..

Judy's Malibu

Jan 15, 2015

My husband & I went to Jerry's Chevrolet looking to purchase a Chevrolet Malibu! We were greeted at the door by Larry Webb who welcomed us to Jerry's Chevrolet then introduced us to our salesman Charlie Gammon! Mr. Gammon asked what kind of vehicle we were looking to purchase. We advised a Chevrolet Malibu! Mr. Gammon showed us several Malibu's. The knowledge that he shared made us feel very comfortable that we were making the right choice in cars. The entire staff as Jerry's Chevrolet was very welcoming and friendly. During our time there I felt like we were part of their family! The over all expierence far exceeded my expectations! Kudos to the owner/s of Jerry Chevrolet for having the following people part of their team Dave Warders, Larry Webb, Charlie Gammon, Frank Beatty & Mark Krupinsky....these guys ROCK! I am so loving my brand new 2015 Chevrolet Malibu & will highly recommend Jerry's Chevrolet to everyone!

mbdowell

Jan 15, 2015

I live a couple of hours away from this dealership (in central pa). I knew exactly what car I wanted & found that Jerry's had one for a great price. So, my boyfriend & I made the trip down ready to purchase the vehicle. While there we had a great salesman who sold me an in-house warranty stating that I would get free tires for life as long as I went to their dealership for tires. This dealer stated that I could have my car serviced for anything other than tires at my Chevy dealership which is five minutes away. Five minutes, compared to two hours is a no-brainer, right? Well, both my boyfriend & I verified multiple times that I could have my car serviced anywhere but as long as I went there for tires, the warranty was not void. Not to mention, put up with the rude employee there who worked in the business department. This woman snapped her fingers at us, as well as sighed the whole time she was doing her job. She was rude, and upset because she chose to work overtime that day & she had to take care of us. Well, turns out, I need to get my car serviced Monday. I am in the process of moving & don't have the time or extra money to drive to MD for my servicing. I called Jerry's, dealt with a very rude woman on the phone, and was informed that if I don't make the two hour drive, my warranty is void. That now I have to take my car to Jerry's for every servicing. The dealer who sold me the car no longer works there & he can do nothing to help me. I love my car but I am not a fan of how unprofessional the experience is once you sign the document stating you are purchasing the car.

Beverly Stewart

Jan 13, 2015

So I take my car in without an appointment to get a simple light bulb fixed only to be told that I needed some major work done on my car. Not only did the service consultant, Dan Schultz, explain to me and my husband what repairs were needed, he also called to verify that we had the GMPP and we did.....YEAH! He was very clear about what needed to be done, had spoken with the technician and knew that the parts needed were already in stock. He gave me a realistic date that the car would be ready and made sure I understood and was in agreement with what had to be done. I never worry about my service work as I know it it top notch. Those technicians are experts at what they do and it shows. Prior to purchasing a car from Jerry's, I would bring my cars there for repair as the Service Department reputation is well known. After purchasing my current car from Jerry's, I won't go anywhere else. They have everything I need at Jerry's. hanks for being a top notch service center. It is appreciated. ps. Those ladies running the office are great as well!! Thanks again!

Ro

Dec 2, 2014

I am very wary of having my car serviced anywhere due to bad experiences with other shops in the past. Bringing it to Jerry's was, by contrast, a surprisingly good experience. They treated me and my car well, and best of all, fixed the issues first time. One of the jobs was a warranty replacement of catalytic converters. This is a bear of a job, and one of the mechanics came in on his off day just to finish the job and get me back on the road. Another job was to diagnose and fix a shake at highway speed. I have had my tires balanced 3 times prior (at other shops) and it didn't fix the shake, so I was thinking it couldn't possibly be the balance. Jerry's decided to balance them just to be sure, and sure enough, that fixed the problem -- something i had been suffering with for probably 30k miles. They have a sign that says something like, it's not done until we're happy, and it really feels like they believe in that. Which is great, and somewhat rare these days, and it's why I'm taking the time to write this review.

Miknor1

Nov 8, 2014

John was an absolute joy to work with. His knowledge and expertise went beyond our expectations. I cannot thank him and your wonderful dealership enough.

Joe & Ginny

May 21, 2014

We recently purchased a vehicle from Jerry's Chevrolet...We were treated with total respect and the buying experience could not have been more pleasurable. Everyone at Jerry's is very professional and pleasant...They could not have been more helpful and are very well informed about the vehicles which they sell and service. From the moment we arrived we were treated as if we were the only customer they had, which made us feel perfectly comfortable and confident that we choose the right car dealership to purchase our vehicle...which is just perfect...The vehicle was delivered to us in a timely fashion and was impeccable in appearance inside and out...From the General Manager to the Car Sales Manager to the Finance Manager to the Service Manager and Service Staff, all were very professional and respectful. We highly recommend Jerry's Chevrolet for your car sales and service needs. You cannot please everyone, but at Jerry's Chevrolet if you are not pleased, then I'm sure no one else could please you either. Joe & Ginny, Edgewood, MD.

clairebrown1095

Apr 19, 2014

I went to this dealership to purchase a new equinox. The salesman I was working with was nice. I test drove an LS model and I liked it. Only thing left was price. Like I'm sure most people do, once I obtained a price for the vehicle I was interested in, I shopped around. I called another dealership and was offered an LT model for roughly $2000 less. After a couple of days I went back to Jerry's to see if they would be willing to match the price. Mike Friend went and brought in the sales manager Mark Krupinksy. I was so offended and put off by his cockiness and attitude. He told me the other dealership was lying to me and that it was impossible that they would sell me the LT for the price I was quoted. Unfortunately for Jerry's, I didn't purchase the vehicle. As soon as I left the dealership, I traveled up the road to Bob Bell of Bel Air. I was treated very well and left there with a brand new 2014 Equinox LT for the price that was quoted on the phone to me. I paid $2000 less than what Jerry's was asking. I will not recommend Jerry's to anyone just from my one interaction with Mark Krupinsky.

Donna Snapp

Mar 22, 2014

I recently purchased a 2014 Equinox from Jerry's Chevrolet and could not be happier! My sales agent, James Schultz, was extremely knowledgeable and made the process very easy and stress free. I was undecided when I first went to the dealership about which vehicle I wanted to buy, and James took time with me to discuss the different models and what each offered. He encouraged me to find just the right vehicle for me and did not pressure me into making a decision. In addition, once I made my decision, James made sure the purchase went smoothly. Every employee of Jerry's that I interacted with during the purchase process made certain that I was well informed and comfortable with my decision. I would highly recommend Jerry's to anyone.

Destiny Marie

Mar 10, 2014

Just bought my first car on my own and it has been the greatest experience ever. The process was long but easy. You have a team of experts that do all the work for you. My agent Clarence was the best. He was so focused on getting me the best car, offered words of wisdom, highly knowledgable of his job and a great sense of humor, even a slice of pizza for my kid while we waited. I just had a great experience with a good team. Very pleasant and professional staff.

Stacey

Feb 26, 2014

I just recently purchased a new Equinox from Charles Gammon and it was the BEST buying experience. Charles was very knowledgeable on the vehicle, answered all of the questions I had, and did not make me feel pressured to buy. Everyone was very friendly and eager to help... If you're in the market for a new Chevy I highly recommend Jerry's!

Robin and Gene

Feb 24, 2014

We have purchased 2 Cruzes from this dealership in the last few years. I highly recommend this dealership. All of my service has been done at Jerry's as well. Warranty is good, but what keeps bringing us back, besides the quality of the vehicle, is the excellent service we continue to receive from the salesman. We especially want to recognize Mr. Larry Bert. He sold us our first Cruze in 2011 and continues to this day to provide exceptional customer service each and every time we see or speak to him at the dealership. Recently we were in the market for another vehicle, and Mr. Bert immediately went to work for us to assist us with our search. He is professional, courteous, kind and always gives his customers the time they deserve to find the vehicle that meets their circumstances and wishes. Mr. Bert will go out of his way to work with you. The customer always feels like they are welcome and the dealership is behind them in their purchase not only while the deal is being made, but long after you have taken ownership of your vehicle. We will continue to purchase future vehicles from this establishment. Thank you Mr. Bert for going above and beyond our expectations.

Dana

Jan 31, 2014

Everyone was friendly and helpful. I purchased the car I wanted and the buying process was great.

Mary Walker

Jan 30, 2014

Great exoerience buying a new car to replace my other new car which was totaled in an accident. Both cars were purchased from Jerry's through remy favorite salesman, Mike Campbell. Car is working great, love the rear view camera!!! Also the remote start to warm up my car in the mornings.

lilniece752

Dec 23, 2013

As I walked onto the Jerry's Chevrolet lot I was greeted by an excited salesman, Mr. Larry Webb. We talked about what I heard, what I was looking for or was interested in purchasing in a settle manner. After listening to me, he explain some things about the cars on the lot. Him, my future son in-law and I walked around the lot looking and discussing the difference about the cars that I selected. After I selected my car and its color, we proceeded to do business in his office. All my concerns/questions were answered in a positive manner. He knew what the car came with, what it didn't have, and asked and answered questions about the car that made me want the car even more. Whenever I come to the Jerry's Chevrolet dealer I find him-Mr. Webb to handle my concerns. If he can't find it the time of my visit, he will find my best time to come back and that works out great. Also if he is unable to work out the unwarranted situation, he will call on a college. Mr. Webb continues to serve me in handling all of my concerns in a timely manner. My he continued to be an access to his job and colleges.

redneck

Dec 6, 2013

Customer service is horrible. The sales people completely ignore you if they are with someone else. If you expect to be informed through the buying process think again.

vwdeuce01

Sep 18, 2013

I went in with my boyfriend to get his Evo serviced. While waiting, we were looking around. I ended up really liking a car and test driving it. I made the mistake of buying on a whim... I didn't price around and bought while I was there. Knowing cars like I do, it seemed like a great deal from the way it was explained to me. I was willing to pay a bit more since I was getting a 10-year bumper to bumper warranty and free tires for life..! Or so I thought... When I went to take my car in for servicing, it was great when I got my first 2 oil changes for free (1 dealership and 1 manufacturer), but when I had to start paying for the services, they wanted to charge me $90 for a synthetic oil change! Ridiculous when I can buy the oil, filter, and do it myself for $40, right?? Wrong... I was told as long as I brought my car in for tire rotations every 3k miles, my tires would be covered up to a certain price. What they FAILED to tell me is that I have to take my vehicle there for every service and pay their jacked up rates in order to get my free rotations and for them to honor my "tires for life" deal! I couldn't believe it... I felt so swindled because even as I was signing the papers, I was told that I just had to maintain the regular services on my vehicle per manufacturer specs. I was never told it had to be done there. If you do decide to buy a vehicle from there (I highly recommend you don't), make sure that you have them knock off an additional $1k off the price and tell them to keep their "free" tire rotations and tires for life... If you can, buy from Jones Junction! Great experience there. If only they sold Mitsubishi..!!! Wherever you buy, do a LOT of research and price back and forth between dealers. Let them bid each other under the table and NEVER let them have the upper hand. Be ready to walk away and it will save you so much money... Don't get me wrong... I LOVE my car, which is a 2012 Ralliart. Service there is absolutely wonderful!!! Just that the sales team explains the agreement differently from how it's actually enforced. I tried to talk to someone about it and was always given the same story. It was the Assistant Manager in Service who actually tried to help me and make things right! If I owned a dealership, I would make him a manager. If it wasn't for him, I would have said forget it and lost the tire deal and rotations just because I felt swindled. The Sales Manager there shouldn't even have a job with his sneaky behavior and poor customer service. I got a better feel at the Mitsubishi sales dept. in Owings Mills.

Shyam

Aug 23, 2013

Worst place to take your vehicle for repair. They will say your car will get fixed in 15 days and after 15 days, they haven't even started the repairs. I regret that i trusted them. They let me down!

Jeff D

Jun 24, 2013

Terrible body shop....Poor workmanship! Do your self a favor find another place....

Guru B

Jun 10, 2013

This is by far the worst car buying experience I have ever had in my life --- and I have bought several cars in different states across the country. I bought a brand new suburban from them --- and never felt so abused after spending so much money! Let me explain -- Buying: Our sales person lost interest in us immediately after we had negotiated the price and he had passed us on the business/finance manager. We didn't even see him afterwards -- he was too busy selling cars to others!! We waited almost 1 hour for the finance lady to free up !! She was nice enough and everything went OK -- other than we have just spent a lot of time that we could have avoided. Wanting to protect our investment, we chose to buy the paint and leather sealant package -- we have bought these with our past purchase -- Jerrys sells them a bit more expensive than others -- but we thought it would be convenient to get it all done right at the dealership. They scheduled us for next Saturday for the job and told us it would take 2 - 2 1/2 hours. We drove away generally happy about our new purchase -- tired -- because it took us almost 5 hours for the whole thing -- but hey we just bought a new car --- I guess comes with the territory !! Paint / Leather Sealant: So my wife calls the dealership thursday before our appointment ( which is on Saturday) to confirm the time etc-- she talks to like 3 people --- BUT NO ONE in the whole dealership could confirm -- evidently the only person who knows the schedule is the finance manager -- and she is off that day !! NO ONE else knows anything about the appointment --- So we call on Friday and thankfully she is working AND able to confirm our appointment !! Somewhat crazy that one person controls is responsible for all the aftermarket scheduling!! Perhaps a room for future process improvement !! ANYWAYS --- we show up at the dealership for our appointment --- are immediately told that it will be 5-6 hours not the 2 1/2 hours they promised us when they were trying to sell us !!! They also dont have a courtesy car for us -- we wouldn't need it if it was just 2 hours -- but would like to have one now !! but they don't have it !! So after almost 6 hours -- we get our car back -- we would stuck at the dealership for the duration --- thankfully we bought our other car along --- so we wont be able to do all the errands we wanted -- but alt east we are not stuck at the dealership. Permanent Plates: One week before our temp plates are to expire -- my wife calls to enquire -- they tell us they already have it for a few days !! Good to know but no one called us to let us know that !! But the lady on the other end of the phone is kind enough to tell us that she will mail it to us right away -- we should have it in enough time !!! So we wait !! On the last day of the tags expiration -- we call them -- after being passed around to 3 different people on the phone and being asked to repeat our name to EACH one of them --- they tell us the plates are still at the dealership !!! We are frustrated --- this seems to be the norm with these guys !! We ask to FINALLY speak to the manager -- who goes on to defend his incompetent employees -- doesn't really seems to be too concerned about the whole episode !!! I am hoping I dont get pulled over with expired tags the next day --- cant really drive into dealership as I have other engagements ---the manager annoyed at me asks me what I suggest he should do ! I tell him I expect him to overnight /fedex the plates to me ASAP -- he after hesitating a bit agrees. ...... In summary --- this dealership has NO processes by which they operate --- if you are expecting a professional business -- this is not the place -- if you are hoping for uncertain outcomes and unprofessional work ethics --- this is your dealership !! Regret the day I purchased from them !!

Debbie Ritz

May 5, 2013

My son bought a truck at Kenny's Automotive in Spencerport NY. Everyone was really nice. Kenny the owner is great to work with. Marc also helped up out too. Great place and great prices.

Kyle Antel...I am not a coward.

May 2, 2013

I realize when looking for a car online there are certain things you just cant see. Especially when the pictures aren't up. So you call to ask about specific features right? Well thats what I did. Out of the five make or break features I mentioned and was told was on the car....After driving 45 from annapolis to look at the car, I found out the car only had two. And I only got a return call with the lies...After I called 5 hours later to find out where the answers to my question were. And I spoke to a sales manager. What a waste of my time. Oh well, their loss...They could have saved this but the lack luster sales person wasn't interested. When did car sales man make soo much money they could let sales go through the crack....Oh and if Jerry's is reading this...I was a ready and willing customer.

Vern

Apr 27, 2013

I wanted a safer car for my daughter and I found a like new 2003 Camry at Jerry s Chevrolet. Bob Miceli was my salesman. I've bought over a dozen cars in my time and this experience was top notch. I highly recommend Bob, he is a relaxed and informed individual who placed no pressure on me at all. There was a follow-up service item that, although was not listed on the 30-day limited warranty, Jerry s (Patrick Landon) took care of it for me and I was totally satisfied. Tim Althoff the Business Manager was also very helpful. Jerry s Chevrolet on Joppa Road has assembled an excellent staff of professionals, very straightforward and truthful. I've had the car four months and its been running perfect! Vern - Carney, Md

Laura

Feb 11, 2013

We were recommended to this dealership by Donna Wilson and our buying experience was a postive one. Joan Wood was patient while decisions were being made and she was very knowledgeable about the car and the process. The whole buying process was completed with ease. Thanks for your help! I love my new Camaro!

Cupcake

Dec 27, 2012

I purchase a SUV from Jerry's Chevrolet in 2010, I have been having problems every since. This was the worst experince ever. They cheated my out of 5,000. The sticker price one one price and the price on my contract was 10,000 more. Within the first year of having the truck, I had to have the StabiliTrak and Traction Control service every month for 6 months. Then the engine, my God don't get me started. Please what ever you do DON'T go to JERRY"s CHEVROLET!

ronlechs

Dec 26, 2012

I was trying to park my new RAV4 in a very tight parking garage Downtown. I decided to back out instead of staying there and severely scraped and dented the rear door on a square, cement column that I did not see. This was a week before the Christmas holiday and I arrived at the Collision Center about a half hour prior to its closing on a Friday evening and was very upset. Bob went out of his way to give me an estimate on the spot and set up an appointment for early Monday morning. He treated me with compassion and made me feel like I was his only customer although I saw many other cars in the shop. He kept in touch with me on the progress of the repairs and worked around my work schedule in order to pick up the car when finished. They did a fabulous job and the car looked brand new again. His handling of the repairs gave me a confidence in the service throughout the week and I was extremely satisfied with the final product. My RAV4 was brand new again. Thanks, Bob, and your able crew!

Steve

Oct 21, 2012

I first talked to Carl Miles in the internet dept.Excellent customer service,Carl wasn't pushy.We talked via e-mail for about 2 days and finally i decided to come in.When i met with Carl he sent me to see Chris Silk.Upon talking to Chris i explained my situation that i work at night and that i had everything that they needed photo copied.I told Chris that i was going home to get some sleep and let them do there work in trying to get me in a new vehicle.Prior to all of this,Chris introduced me to Kevin Kyler,another salesman with excellent customer service skills.I filled out the credit application and then i went home.I was home no longer than 1 hour when Chris called me and said he found a new car for me.Everything that i was looking for in the new car Chris had found for me.So then i went back to Jerrys to get the deal done.Since Kevin was with another customer i was introduced to Larry Bert another example of excellent customer service skills.Larry and Chris handled everything from that point on.From recent experiences at other dealerships including chevy, by far, Jerry's Chevrolet on Joppa Rd blows away the competition.Not one sales person was pushy.Everyone was up front and honest about everything.No one treated me bad like at other dealerships.In order to get this deal done Chris had to get some things worked out and he did.After i signed all the paperwork Larry went outside with me and was explaining the features on my new car.I purchased a 2012 Chevy Cruze.Was i happy when i left?HELL YEA!!!...Will i return?HELL YEA!!!...Will i recommend Jerry's Chevrolet on Joppa Rd?HELL YEA!!!!....Carl,Chris,Kevin and Larry,thank you very much for everything that you all did for me.My experience at Jerry's Chevrolet on Joppa Rd was OUTSTANDING!!!!

First Time Chevy Buyer

Oct 17, 2012

Chris Silk gave me such great customer service, I was overwhelmed how hard he worked for me! He truly made me feel so comfortable. He went out of his way to make sure I was completely satisfied. Chris made me feel so at ease with my the purchase of my car while guiding me along the whole process. I am beyond grateful :)

Cruzers

Sep 21, 2012

We purchase our first Chevrolet Cruze from Jerry's February 2011. Mr. Larry Bert sold us this vehicle. He is a wonderful salesman. We just bought our second Cruze from Jerry's and returned to this dealership based on the great service that Mr. Bert provided last year. Mr. Bert was very professional, considerate, and down to earth. He was not pushy, and made this deal the best deal we've ever had. We looked at vehicles one evening and drove it home the next. He came right out, was very courteous, wrote us up some numbers, and we had financing the next day. He helped us set up all the features of the car and helped us with numerous questions. He also assisted after our second purchase when we had to get into our old vehicle to find a missing set of keys, and washed the new vehicle for us. He sets the example of how a salesman should treat a customer. He is always friendly, glad to see you, and willing to help you. You feel like you are at a dealership that wants to give good customer service. If you have a question about your vehicle, Mr. Bert can always get you the answers you are looking for. We highly recommend him as a salesman and hope he is there the next time we need a vehicle. We have recommended him to several people looking for vehicles. Our service has been excellent at the dealership as well. Prompt, courteous, quality workmanship. We hope Mr. Bert receives the recognition he deserves for his outstanding customer service.

annmitch6

Sep 4, 2012

kevin kyler was so great for us. He knew all about the cars.He explain everything to us about the car. This is our second time buying a new car from him. Our new malibu was totaled in a car accident on july 24th,12.So we bought another malibu from him another 2012. Its just a different color. I was so please that john diehl look after us to in getting another 2012 malibu. Every one their was so great to us .It meant alot to me.I would recommend jerrys to anyone Everything I would say was very, very ,very excellent.Kevin had went out of his way to tell me everything about the car he was the first one that has done that for us. MY HUSBAND is blind he couldn't help me to figure any thing out on the car. But Kevin kyler did. He was such a great help to me. I can drive the car in peace because I can drive it knowing things about the car. I want to say thank you to all of yous Thank you, Mrs. anna mitchell

Lost customer

Aug 22, 2012

My husband was in today to ask about used cars. The salesperson gave him a handwritten sheet showing the prices of several cars after our trade in. While reviewing the sheet this evening we found that the advertised online pricing for the listed vehicles--was $2,000 LOWER than the prices he was quoted in the showroom. We cross-referenced the stock #'s just to be sure. Nothing like obvious lies that can be easily verified. Thanks so much for the excellent customer service. Please know this is one set of customers lost--and we will be sure to tell all of our friends.

dfmahdy

Jul 31, 2012

I changed the oil few weeks back at Jerry Chevrolet and they did inspect my car and check out a sign in the inspection report indicating that there might be an issue that needs my attention in the future related to (engine, axles, and/or transmission). I bought this car from Jerry last year with 65K miles and paid 14K. The next day I drove my car after they changed the oil with $43 (I never paid this extra money in oil change!!), I figured out that Jerry employees totally removed the manufacturing sealing and hose that connects the radiator with the engine. The car heat was close to the maximum and the engine was so loud and I had to stop my car in the middle of the road. My family checked out the car and they found the hose was totally disconnected and fallen in the floor and the manufacturing sealing almost 12 inches; stuck around the hose. That was so unethical from Jerry, they are the last and only person that touched my car. I called Jerry about this incident and all what they did is to tell me that I am (perceiving) things that do not happen and they invited me to come back to the shop and they repeated the same rude comments. That was even much ruder. My car survived their evil acts to their customers. The only thing I can do is to inform the public about this aggressive experience from Jerry. BEWARE! You might be the next innocent person to experience it.

LA Law

Jul 12, 2012

Worked with J.P DePondichello(salesman) in the car buying process. NO sales pressure at all. Looked around and test drove a few cars. He let me set the tone of the buying process. I didn't even get a chance to negotiate as he gave me a lower price right off the bat then what I wanted to pay. After agreeing to all options and price he was still willing to throw in extras at no additional price. Will return.

Brian Hendrix

Jul 10, 2012

Our experience with Jerry's was terriffic. My wife and I went to Jerry's to look at there new chevy 2500 HD trucks. Kevin Kyler showed us several trucks they had on the lot and he went with us on the test drive. He answered all our questions and took the time to explain all the features the trucks had to offer. Kevin was not pushy and did not try to persuade us from one truck to the other. Once we decided on the truck we wanted Kevin helped us to get that truck for the price range we were looking to pay. Tim Althoff was great to. Instead of having us sign any paper work that night he sent us home due to a possible mistake in the paper work. He wanted to call the bank in the morning to make sure we were receiving our best rate. We love our new chevy 2500 HD truck. Thankyou Kevin Kyler and Tim Althoff. Brian and Karen Hendrix

nancevan

Jun 18, 2012

After a collision 4/1/12, my insurance company suggested Jerry's collision ctr for the repairs to my car. Since the person who hit my car chose to pay for the repair by check, I was a bit concerned. The check arrived, cleared; the work was then scheduled and completed in a timely manner. The staff could not have been more supportive and helpful thru the entire process. Kudos to all of them for their friendliness, knowledge and the quality of the repair. I would definitely recommend the collision center for any repair/body work needed.

Joseph

Jun 14, 2012

I purchase a used vehicle from Jerry's Chevrolet. The service was great and a nice salesperson Andre help me out.

Nicole

Jun 2, 2012

All the talk you hear about dealerships being the bad guys oh just go to Jiffy Lube or Mr.tire for those oil change specials NEVER AGAIN !!! you might pay a little more at the dealer but at least you know the working is getting done right by the people that know your car thanks you agian to jerrys mitsubishi service and scott for fixing my car right you guys are the best!!!

Mocha BU

May 15, 2012

Mr. Kevin Kyle was my salesman. He provided excellent sales sevice to me. He informed me of the discount and incentives that was being offered by GM. In doing that it helped me make my choice to buy another Malibu. I was very pleased with his professionalism and patience with me in learning to use the features on my car.Will recommend him to family or friends buying a Chevy.

TEW36

Apr 22, 2012

I purchased a 2010 used Nissan Altima from Jerry's.I had a very good experience with this dealership. The salesperson Jalen was very professional. He was also very polite and did a good job in helping me to purchase my vehicle. Also Cory, that works with the finance department help me to get my payments where I wanted them. He was very professional also and explained everything to me about my loan. THANKS JERRY'S!!!!

sbayne

Apr 22, 2012

The employees are always very friendly and go out of their way to help. Service has always been excellent and the fact they wash my car whenever I bring it in for service is also an A+. Both cars I purchased from Jerry's Chevrolet were more reasonably priced than other dealerships I checked out. I would definitely recommend Jerry's to my family and friends.

Reneagrn23

Apr 18, 2012

Dave was so friendly and most important honest. I love my new truck and I would definitely buy from here again! Dave kept in good contact with me throughout the process and I believe I got a great deal.

cho-cho charley

Apr 12, 2012

my salesman charles g. was able to show me 5 different reasons i could save money trading my 2010 malibu for a 2012--the best was i lowered my payment. great inventory to chose from & my families 11th vehicle from jerrys chevrolet

new2012malibu

Apr 12, 2012

this was my families 11th vehicle from charles. they had a number of new 2012 malibus to chose from and he showed me how i could actually lower my payment from my2010. tim and chris were great also. i now have a usb port in my car,i just wish i had something to plug into it

Suesdaily

Apr 11, 2012

This was my first time buying a used vehicle from a dealership and Jerrys made me feel very comfortable. They took the time out to examine my needs and find the right car for me. My salesman, Jalen Reitter, was very attentive in finding out what was going to work for me and my family. I would like to thank Jalen and the Jerrys Family for making me a happy customer.

lebouefusmc

Mar 25, 2012

My experience at Jerry's was the best I have ever had with a car dealership. Kevin was very informative, patient and extremely helpful with me. Kevin helped me find the truck I was looking for by taking all the options from me putting it in a search database to find the vehicle i was looking for. Once we found it he drove me over to the dealership to make sure it was to spec's. All of this made all the difference for me getting this vehile. Kevin made sure that I would all the rebates that were available to me also in which it affected the price greatly by driiving it down.

Joline

Mar 22, 2012

My experience was awsome. Charles Gammon and Chris Silk were absolutely terrific. I would and already have recommended Jerrys Chevrolet to my friends. Thanks Guys for a smooth and refreshing sales experience

kdc0731

Mar 10, 2012

Due to an accident I was in where my car was totaled I was in the processing of looking for another car. I wanted something used due to my limited budget. I had been to numerous dealerships where the online price was MUCH lower then what they were asking for once I got there. Since Jerry's is over an hour away from me I had called ahead to confirm the price. I had called multiple days for about a week and every time I did I was hung up on or put on hold and no one ever picked back up. Just before I gave up on Jerry's I finally got a hold of some one who told me that the internet price was correct and that the only extra fees would be taxes, tags and title (just like everywhere else). They also told me that everything that was listed online about the car was 100% correct and that they would print the carfax for me since I did not have a printer to print it from my house. Then things went south and fast. I arrived and told the salesman about my budget and the car I was interested in. He gave me the keys to it and let me look at it for a few minutes. As soon as I opened the hood to the vehicle the salesman came running back over asking what I was doing. I told him I was checking oil and fluids and checking everything else under the hood. I had found pieces of metal in the oil and brought it to his attention, knowing that meant something was seriously wrong with the car. His reply was "you're a woman you should not know about any of that". I was floored by his comment. Not only that but when I told him someone would print the carfax for me, he told me "we do not do that here" if you want it there is an extra fee! I left and came back about an hour later after having calmed down from that experience. I walked in this time with my fiance and requested another salesman. I told him about my budget and he showed me every car in my price range. He was very knowledgeable about every car he showed me and answered all the questions I had. We then went into the office so I could purchase the vehicle since I wanted to take it home that day and things got even worse. He gave me the final price on the car and it didn't add up. He told me there was a $1,200 fee and that the online price was just to draw people in. Having added that fee to the final price greatly exceeded my budget and I told him that. He said there was nothing he could do about it. Now every place I had been to before tried to work with me on the price to get my business but I always felt pressured. He tried to talk me into financing and I told him I refused to do financing mainly because I knew I wasn't going to get approved. But he kept pushing for it. My fiance knew I was getting upset and stepped in to try and talk him into a deal. NOTHING WORKED! I understand that you want the business and the money but that is not how you go about it. Both salesman knew I was a first time car buyer and that I was young and they took full advantage of that. By the end of it the guy told me the most he could do was knock off $200, still exceeding my budget. I told him no it is still over my budget he told me "well that is not our fault you should have a higher budget". I walked out of there. On my way out I had passed the first salesman I had and demanded an apology from him about his comment and he refused, looked at my fiance and told him to get me out of here and that I was wrong and women shouldn't know about cars. Well he was trying to put someone else into the first car I looked at and I warned them about the problem. I will NEVER go back to Jerry's. I have been debating on whether or not I wanted to report my issues or just leave it in the past. I still have not found a car and they missed out on my business. I was willing to pay for the car in full with cash and they ruined it. I feel sorry for anyone else who goes looking for a car at Jerry's. By the end of it I had requested to talk to a manager but every salesman there told me that would not be possible.

Cwieczorek4413

Mar 8, 2012

Jennifer was a fantastic saleswoman. She took the time to address all of my concerns and worked out the best deal possible for me. I will definitely go back to Jerry's in the future because of her help and the friendliness and dedication of the staff.

dnash31

Mar 8, 2012

I bought my first Chevrolet 16 years ago and wanted to come back because I had such a good experience with Jerry's Chevrolet. I worked with Kevin Kyler and once again I had a great experience buying my new car. Kevin was very informative and was not pushy at all. He went out of his way to find me the car that best suited my needs and spent extra time with me explaining all of the bells and whistles that came with my car. He sat in my new car with me and showed me how everything worked which no one has ever done. We also had a GM Friends and Family discount and Kevin knew exactly what needed to be done and explained what I needed to do on my end to validate this discount. The overall whole experience was great and he was wonderful to work with. I purchased the 2012 Chevrolet Sonic LT and I love it!!!

First Time Buyer

Mar 5, 2012

I recently bought my first car, used, from Jerry's and although I love my car, I was at the dealership for much longer than I needed to be. Our salesperson was new and the whole process took over 3 hours. They were busy especially since it was a Saturday but they should have finished with me completely before trying to help someone else at the same time. They forgot to put on my front tags on that day since the repair shop closed by the time I finally left so I had to drive around with my tags on my dashboard until I could go back. I ended up just taking my car to a local auto shop who did it for free. The financial rep was great though and he handled his end of the paperwork very efficiently. Jerry's is neighborhood friendly but I got the short end of the straw with a new salesperson.

TJ0404

Feb 28, 2012

My experience with Jerry's started out a bit disappointing. My first visit there was on Sat. Feb.18,2012. A car salesman from "used car sales" asked me what type of vehicle I was interested in. I told him it was the used 2011 Nissan Altima with only 2 thousand miles that was advertised on the internet. He asked me what was the price on the internet and how much money I had to put down. I replied with the price on the internet and told him I had no money to put down but my credit was good. He than replied that the internet price was just to get me in Jerry's and stated a higher price and told me I would at least need $5,000.00 down for my payment to be where I wanted it to be and I had no chance in buying the car. I do not recall his name, however he knows who he is. Well, "The DEVIL IS A LIAR". I filled out the credit app on line and on Monday Feb.20,2012 A car salesman from "new car sales" by the name of KEVIN KYLER called me to come in and test drive and PURCHASE the 2011 Nissan Altima that I was told by the first used car salesman on Sat,. Feb.18,2012 that I did not stand a chance of purchasing.THANK YOU , Mr. KYLER for being attentive,courteous and professional in helping me puchase the car that I wanted , Even though Mr KYLER was busy with other customers ,he still gave me PERSONALIZED ATTENTION and EXCELLENT customer service by explaining the features on the car and answering all my questions. MY THANKS to KEVIN KYLER

In need of car

Feb 19, 2012

Our experience is terrible. We were there from 11:30 AM to 6 PM and in the end, they cheated us out of $2,000. They told us the price on the internet plus tax title and fees would be one price and after we signed the paperwork the amount was $2,000 more than what they stated. They also told us they would give $800 trade in on our car but it was less on the paperwork. This place is nothing but a lie and a fraud

consumer

Feb 14, 2012

i bought a car from this dealer january 2012 i found them to be very honest and nice i am happy with my purchase and would do business with them in the future Andre Roden was my salesman.

Mamie

Jan 29, 2012

The process from start to finish was efficient and friendly. No frills showroom but Kermit Tyler was an excellent salesperson, and the finance department was helpful too.

Melissa1282

Jan 27, 2012

Outstanding service very friendly! I purcashed a 2011 chevy impala from here on 01/26/2012 berfore i took it off the lot i noticed a scuff mark on the bumper in there defense it was so low down they probably missed it. Anyway at first i was really upset because I thought there was going to be a problem getting it fixed. But i was wrong not at all i took my car in 2 days later and it was fixed in about 2 hours good as new! Alot of other dealers once you leave the lot would probably tell you it's not their problem but not Jerry's. And Andre Roden and Paul Green are very easy going with a great sense of humor. You do feel like family at Jerry's!!

AJDJ9

Jan 4, 2012

Richard Lehr is a very good salesman..I recommend him

amazing

Dec 23, 2011

Bob did a great job. He met all the priorities needed to make this sale happen. there was one thing that could have been done to move this review to above average.mentioned that i would like a second key, and he said it would be a problem now that all the paperwork had been signed off on. Not a good way to end a transaction. The key would have made the difference. PS I would like to go on record to let you know my Dome lite does not work. I will stop by to get the dome light repair.

Satisfied

Dec 22, 2011

My new car buying experience at Jerry's was outstanding, and Charlie did a great job answering all of my questions and showing me all that my new 2012 Chevy Malibu had to offer. I would gladly buy another car from Charlie at Jerry's in the future.

Junior

Dec 15, 2011

I went to jerry chevrolet yesterday to look for a vehicle, was greeted with the best customer service I've ever has with buying. Most dealers wine and dine you with the fast talk try to lure u into buy a car, but my sales man Jalen made me feel comfortable with my choice that I picked, making sure thats what I wanted and not something that would make him more money! I was also was greeted by Nathaniel Edwards, used car manager. He made sure I was comfortable as well. Good guys!! Recommend to anyone!

sllabw

Dec 14, 2011

Looking for 2011 silverado didnot have any that i was interested in went out of his way to find me one and had it there next day what i wanted so i bought it good and freindly service.

a94049

Dec 11, 2011

I went to Jerry's Chevrolet not knowing what kind of car I wanted, other than knowing I wanted a good deal. Having had unpleasant car buying experiences in the past, Dan Cahill made this one actually enjoyable. I never felt rushed to make a decision. He was patient, took time to explain everything to me and was curteous throughout the entire process. I'm so glad to have had the opportunity to work with such a professional salesman and would recommend Dan to anyone who is looking for an exceptional car buying experience.

MiniMan04

Dec 11, 2011

Dan Cahill is an excellent salesman. He was friendly, attentive and knowledgeable from the get go. He worked with my requirements and within my price range to get me the car (04 Mini Cooper) I was looking for. My shopping and buying experience was easy, straight forward, and at times, just plain fun. Dan has a great sense of humor and a very professional attitude. I would definitely buy from him again.

jeromefullard

Dec 10, 2011

I came to Jerrys chevrolet to purchase a vehicle, when i came in i was told to ask for Nate or Paul well fortunately i met Nate and Paul the both manager was very nice and professional. They then introduce me to Momoh, right away Momoh ask me for my name and took me to his desk and ask me about the car that i came to see. He then got the key and explain to me about the the car Momoh was very knowledgeable and knew what he was talking about. He was well dress i think he represented Jerrys chevrolet as sales person. He also told me that Jerrys was was a family dealership and every customer was treated as a family at that moment i felt very confortable. i was very please with the service i received and with my purchased.My past experince i received from other dealership made me little sketical of going to car dealership. But my experience at Jerrys made me felt welcome.Momoh really represented Jerrys as a great dealership, I will reconment my family and friends to Jerrys chevrolet because i was treated well.

Keynew0

Dec 10, 2011

I found Jerry's Chevrolet to be a awesome dealership to get my car. I purchase my 2002 Venture at Jerry's Used Cars, My Venture drives awesome and had low mileage. Nate Edwards was a awesome person to work and Jalen was a awesome salesman. Thanks guys I hope to work with you again.

nsantos

Dec 10, 2011

Thank you! Thank you! I was so pleased with the level of great customer service I received during my visit to Jerrys. I greatly appreciate both Jaylen and his manager Nate for giving me such a great deal on my Infiniti. I will tell my friends and family to come see you for a one of a kind car buying experience! A customer forever, Mrs. N. Santos

VerySatisfiedCustomer1981

Dec 10, 2011

I recently purchased a brand new Malibu from Jerry's Chevrolet and even though this rep works primarily in the used car division he was more than willing to help me with my purchase. I was recommended buy several friends and family members have have previously and recently brought all their cars from Jerry's and the description of the close personal relationships that the staff has no comparison to any other purchasing experience that I have had since my days of even beginning to drive which is about 15 years! While at the dealership though I came in rather late close to closing this awesome gentleman was more than whiling to work out a deal with me and was determined that I would be completely satisfied with my purchase! And to be honest words can't even describe the feeling that I feel just by one visit! I plan to purchase more cars from you guys and I would HIGHLY recommend anyone that I know or even come across to make their purchase at your establishment new or used! I could go on and on about the immaculate sales service that I have recieved from beginning to end and I know that any time I visit this dealership I will be treated as a name and not just a number unlike at some other places that I have visited! My salesman was knowledgable, courteous , respectful, determined and not the least bit standoffish as I have encountered! Like I previously stated I'm going to tell all my family, my friends, and anyone that I know who needs to purchase a quality used or new automobile to this awesome sales persons because he rocks! Hopefully when I come bam he will be GM because in my honest opinion he truly deserves to be treated as he has treated myself and others that I have encountered! Once again and awesome AWESOME experience that I wouldn't trade for the world!

myangels4

Dec 8, 2011

I was very pleased with my purchase at Jerrys Chevrolet. I purchased a used Suburban and was provided with financing better than my credit union offered. Paul and Dan were wonderful to deal with. I will send friends and family. I was very happy with the vehicle and how I was treated.

meggy9682

Dec 5, 2011

Charley Gammon was a very knowledgeable salesman! He made the experience at the dealership so easy and enjoyable! Will never buy a car from anyone else!

LCV_MsNJ

Dec 2, 2011

Dewey Daily in the services department was a GREAT associate and very accommodating!! If i lived in Maryland this would be my servicing business of choice!

Ashleyshuffler

Dec 1, 2011

Matt was very helpful and knowledgable about the vehicle I purchased! Tim was also very helpful with the financing!! Very friendly and nice!! Overall it was a great experience I would definitely purchase from them again!!

jdyoung128

Nov 24, 2011

Easy to work with nice guy that doesn't try to push you towards making a decision there and then. Will go back when looking for another used car.

DGrudski

Nov 23, 2011

I have now had the great experience of dealing with Bob and Jerry's Chevrolet twice. And I can truthfully say that he, as well as the dealership, epitomize the term "customer service". In my own professional life, I believe in treating each and every one of my customers as if they were the only customer I have. I deal with them honestly and openly. And, after having a really bad experience with another local dealer and salesman, I pulled into Jerry's with my goal to waste the time of any salesman that I came into contact with. And there was Bob. The first thing that impressed me was his handshake. Firm and simple. No extra elaboration. No fanfare. All the while looking me in the eye. Then, he listened to me. He didn't try to overtalk me, or point me in any direction. He actually LISTENED to my situation and needs. I actually felt like a person, not just another number on someone's sales quota. 48 hours later, I was out of my "clunker", and into a decent used car that fit my needs and budget. 3 1/2 years later, when I was ready to move to a newer vehicle, I went back to Bob. And once again, Bob got me into a pickup that met my needs and budget. I seriously recommend Bob and Jerry's to anyone that needs or wants a new or good used vehicle. Like their slogan says, "You just got to come to Jerry's"

Jennifer7395

Nov 23, 2011

I had the opportunity to purchase a used car from Jerry's Chevrolet/Mitsuibishi during the last week. From the moment I entered the dealership, I was treated with the utmost respect. Dan Cahill, my salesman, was extremely professional, personable and made me feel as if I was his only customer. The staff at Jerry's made my experience a pleasurable one. I have purchased numerous vehicles in my lifetime from various other dealers in my area. Dan Cahill made this purchase the easiest and least complicated experience so far in my car buying career. His knowledge was immeasurable. Dan took the time to listen to my needs with a vehicle and what I was looking for. He was patient with me and did everything possible to accomodate my requests. He followed through with every aspect of my car buying experience from the moment I walked in the building until the moment I drove off the lot. Jerry's truly has a wonderful employee/salesman in Dan. I would not only recommend Jerry's to anyone I know who is looking to purchase a vehicle, but I would insist they contact Dan Cahill. He was fantastic. I will continue to recommend and work with Dan from here on out. This was the BEST experience I have ever had. Dan Cahill and Jerry's Chevrolet are top notch in my book.

tcampbell5160

Nov 22, 2011

I unexpectedly needed a car and sooner rather than later. Mike and Charley turned a dreaded experience into a pleasurable one. Their knowledge, patience and customer service were unsupassed. I have already recomended Jerry's Chevrolet and Mike and Charley to all my friends in the market for a car.Thank you.

vathany

Nov 14, 2011

I purchased a used 08 Acura MDX in Sept, and the experience was awful. First, I called and asked about the car before I went over. The salesman said the car was great. However, when I arrived, they said the internet price wasnt the exact price. In fine print at the bottom of the listing was a statement in plain text of a twelve hundred dollar reconditioning fee. Because I had already driven from Virginia and liked the car, I decided to pay the fee and made the purchase anyway. Second, about a month after I bought the car, I noticed there was oil dripping on my driveway. I took the car to an Acura dealer and was told an incorrect fluid (non-Acura brand fluid) was put in the power steering reservoir. I had to pay and get the system flushed and fluids replaced. However, the incorrect fluid was not the only issue. Oil was still dripping, so I took the car back to Acura. This time, they took apart the bumper and discovered the vehicle was in a front end COLLISION. I was not told that at the time of purchase. For my safety, I paid to have everything replace. I felt that Jerrys knew about the issue especially since they boasted about their extremely detailed 160 point vehicle assurance inspection for used cars. In addition, Jerry had the car for a while before I bought it. Let alone, one of the managers was driving it, so if the hose and the oil were put by the previous owner, Jerry would have notice the oil dripping. However, no leak occurred until about a month after we got it. I am not accusing Jerry for having done anything to the car, but I just want to state that the time line makes sense that Jerry should be aware of the issue before selling the vehicle to me. Like a normal customer, I called Jerrys Chevrolet and spoke with the used car sales manager in hopes to get compensation for the issues. I explained what was wrong with the vehicle, but the response I got was not much of a response at all. He claims that Jerry did not know anything of the issues, they did nothing to the car, and there was nothing he could do for me at this point. The same guy who was so nice when I first got there could now care less for my questions or concerns. I was extremely disappointed. After giving Jerry $30,000.00, Jerry was no longer willing to work with me or even listen to what I had to say. Overall, my experience with Jerrys Chevrolet was terrible. What happened made me feel that Jerry only care about my money and making the sale. Jerrys does not care about customers safety or living up to a good dealer reputation.

txbatman

Nov 9, 2011

A truly great experience ordering a new camaro. The email response was handled professionaly and without being pushy. The test drive was comprehensive and gave me a good feel for the car rather than just a short drive around the block. The salesman, Rich, listened to my concerns and what exactly I wanted on the car. I had an request about waiting to order due to color selection, and he was very diligent in keeping me updated on the status. The ordering process was handled with competence and ease. Once I had placed the order, Rich was great about keeping me in the loop as to the status, without being bothersome. Chris, Tim and John are friendly, informed and very professional. The team took care of the requests that I had, and followed up to make sure that those tasks were completed properly. Rich is a stickler for detail, had a list of everything he and I had talked about, and made sure that it was done. The delivery was exceptional, the car was perfect. Even after the sale, Rich helped me with ordering some parts for the car. I would say that I feel like all of these people are my friends, and I look forward to dealing with them in the future. I have recommended Jerry's on Facebook and the Camaro5.com website.My wife has a Saturn Outlook, and I have persuaded her to have her service done there in the future. Her first experience with them was outstanding. The service department even fixed some problems that her previous dealer had missed.You can tell that I can't say enough good things about Jerry's. Rich and the rest of the team there really are committed to making the customer number 1.Thanks again, to Rich, John, Chris, Tim, Mike and Tom.

walldog069

Nov 7, 2011

LONG STORY SHORT, IM A MILITARY SERVICE MEMBER IN TOWN VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD HER I WAS MILITARY BUT SHE TOOK OUR VEHICLE RIGHT AWAY. MY SUV IS A 2011 EQUINOX THAT WAS DIAGNOSED THAT NEEDED THE FUEL PUMP REPLACED. IT WAS FIXED AND OUT THE DOOR THAT EVENING AND OFF TO NAVAL STATION NORFOLK; ON TIME. THANK YOU SO MUCH JERRYS SERVICE. THANKS FOR HELPING MY FAMILY THANKS MS SUSAN AND HER TEAM.

mike a

Sep 15, 2011

I purchased a 2011 silverado on 9-6-2011 from Zach at Jerrys. There were a few small issues that I had with the process , but after talking with Chris Silk I feel confident he can better train Zach. My truck didn't come with keyless remote and Chris is doing a great job after the sale to fix this for me. So far I have been very pleased how every thing has gone. DL in the service department has done a great job also in fixing the minor issues I have had so far.

mv84

Aug 22, 2011

The story is far too long to type but it breaks down to the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12000.00 car, the check engine light was on at the end of the test drive, after they took it into the shop and we came back 3 days later the check engine light was STILL ON. They never did anything about it. But even before we came back for the car, my husband called and spoke to Paul, who proceeded to start an argument with my husband and his exact words before he slammed the phone down and hung up on my husband were -well it sounds like you're not buying a car from us!! Well we bought the car anyhow, and with that check engine light being on, our car was in the service shop for a week afterwards, we were told it only needed a cam shaft sensor and after reviewing the service RO it appeared that they had to replace all kinds of things (none of which included a cam shaft sensor). After we ended up STILL buying the car from them because we liked this particular model so much, we were dealing with Nate at this point, we had a few issues that involved a chip in the windshield that should have never passed inspection, keys for the car that did not all completely work, and rust on one of the doors (my husband never noticed these issues because it was dark when he took the car out)and instead of letting my husband get through what he wanted to say,Nate Edwards continuously cut him off and then eventually said -Are you going to let me finish! To which my husband said NO and we proceeded then to talk to Tim Althoff, who was very gentle and apologetic, he was understanding and sympathetic. He was the only good experience we had with this dealership. It is very sad and disgusting that people value their customers so little, In the economy we are living in I find it hard to believe that these people make so much money that they can just treat customers however they feel like and talk down to them and be so unbelievably rude, also at the point when Nate Edwards was yelling at my husband to let him finish speaking he also bucked up and tried to get in my husbands face and then tried to take our keys while he walked away!!!!! UNBELIEVABLE. I wouldnt send my worst enemy to this dealer, and on top of everything else I am having issues with my fuel system, its a recurring issue which makes me believe that they knew about before and never did anything to fix it, oh, also they never even put new windshield wiper blades on, which is the simplest thing they could have done, and with 4 new tires on the car you would think they would have done an alignment but NO they didnt do that either and now I am having to get it done myself. HORRIBLE

jng7

Aug 19, 2011

They take forever to service vehicles and when you call to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to repair, but at least have a timeframe of when you think the car will be ready.

elysecking

Aug 18, 2011

VERY UNHAPPY! I drove over 2 hours to get a certain car. I had to sit around for over 5 hours while they did god knows what to the car, paper work, etc. I went to leave with my "new vehicle" and came across the spare tire cover missing. Was promised it will be ordered. I was tired of being there for so long and had a long trip home so I left with the car. As I am driving I realize they left me with quarter tank of gas, oil needing to be change, low washer fluid, low tire pressure, car filthy, etc. A week passes and had not heard from anyone so I called the dealership. Got the run around and come to find out it wasn't ordered. They promised me they would order it. I also explained how unhappy I was with the appearence of the car and told them I would have never left with the car but I was so sick of wasting my whole saturday there. They promised to take care of all the issues and would call me when the part comes in. Another week passes and I hear nothing. I call and find out the still have not ordered the part! I am livid! They again promise to order it and take care of everything. So another week passes and I hear nothing! I call and they finally have the part in. They say they are going to check and see when I can come in and will call me back. Do they call? NOPE! I call 3 days later and am finally told I can come in on saturday and get everything done. If I get there and have to sit around for over an hour I AM GOING TO BE PISSED!

mvandeca

Aug 15, 2011

The story is far too long to type but it breaks down to the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12000.00 car, the check engine light was on at the end of the test drive, after they took it into the shop and we came back 3 days later the check engine light was STILL ON. They never did anything about it. But even before we came back for the car, my husband called and spoke to Paul, who proceeded to start an argument with my husband and his exact words before he slammed the phone down and hung up on my husband were "well it sounds like you're not buying a car from us". Well we bought the car anyhow, and with that check engine light being on, our car was in the service shop for a week afterwards, we were told it only needed a cam shaft sensor and after reviewing the service RO it appeared that they had to replace all kinds of things (none of which included a cam shaft sensor). After we ended up STILL buying the car from them because we liked this particular model so much, we were dealing with Nate at this point, we had a few issues that involved a chip in the windshield that should have never passed inspection, keys for the car that did not all completely work, and rust on one of the doors (my husband never noticed these issues because it was dark when he took the car out)and instead of letting my husband get through what he wanted to say,Nate Edwards continuously cut him off and then eventually said "Are you going to let me finish!" To which my husband said NO and we proceeded then to talk to Tim Althoff, who was very gentle and apologetic, he was understanding and sympathetic. He was the only good experience we had with this dealership. It is very sad and disgusting that people value their customers so little, In the economy we are living in I find it hard to believe that these people make so much money that they can just treat customers however they feel like and talk down to them and be so unbelievably rude, also at the point when Nate Edwards was yelling at my husband to let him finish speaking he also raised his fist up like he really thought about hitting my husband. UNBELIEVABLE. I wouldnt send my worst enemy to this dealer, and on top of everything else I am having issues with my fuel system, its a recurring issue which makes me believe that they knew about before and never did anything to fix it, oh, also they never even put new windshield wiper inserts in, which is the simplest thing they could have done, and with 4 new tires on the car you would think they would have done an alignment but NO they didnt do that either and no I am having to get it done myself. HORRIBLE

toby657

Aug 9, 2011

Overall our experience buying a car at Jerry's was very good. Our sales professional, Brent White was very knowlegable of the product line and helped.us select a vehicle and get a price that we are very satisfied with. For me, buying a new car is usually a very painful experience, but Bret helped us negotiate a good deal and moved the process along quickly. Thanks again, I'll recommend Jerry's to my friends. Jeff Phipps

Clib28

Aug 2, 2011

Brent was not a high-pressure salesman and I really appreciated that. He worked with me extensively to get me the deal I needed and to find the car that I was looking for even though they did not have it in their inventory.

camion

Jul 21, 2011

At Jerry's,it's supposed to be " about you". It's more about what they can do to get rid of you. If you buy a used car there, lord help you if you need service. It if happens to fall under their used car warranty, good luck. I bought a 2001 Saturn and within 3 weeks the tranny failed. They put another one in, but would not tell me where it came from. 3 weeks later the oil pressure light came on. Found the engine burned a quart every 350 miles. They took care of it after I took it to them 4 different times. I always had to call them for information. When I actually spoke to a human, I got nothing but misinformation and the feeling I was being put off. The car was in their shop for almost 30 days combined.Four months later the tranny they put in failed. Here's where it gets good. The unit they put in was from a 1997 car. To make matters worse, the unit they put in had been contaminated by water. This last time it cost me $3000.00 for an overhaul at reputable repair shop. I tried to get some reimbursement, but the best they would do is give me what it would cost them for another "pre owned" transmission, which is barely 10% of what it cost me..At least now I have a known good transmission with an actual warranty. What kind of place are they running there? It seems like once they sell you the car, they want nothing more to do with you. I will never buy another car, New or Used from them again and I suggest you do the same.

PattyAnn

Jul 20, 2011

Brent White bent over backwards to find the vehicle that I wanted. I gave him a challenge and he accepted it full on! He is a hard working, motivated young man with customer service in mind. Ask for Brent. He'll work a fair deal.

notbuyingfromJerry

Jul 16, 2011

We went in looking for a used Suburban. We called ahead and were told the vehicle was still in stock. We arrived 25 minutes later, and a couple appeared to be doing the paper work to buy the vehicle. We were encouraged to take a test drive anyway, which looks to me like they were trying to either waste our time or sell the vehicle out from under someone else who was already in the process. We walked out to the vehicle, handed the key, and the dealer got in the backseat -- no effort made to let us walk around, check it out, etc. We took a very short drive around including about half a mile on the beltway. He was agreeable to me taking it to an empty lot, and when I started checking out the 4x4 drive systems, low was not working (as far as I could tell, and I asked him if he knew about it, and he said yes); when it continued not to seem to work properly, he offered nothing, like, yeah, it's not working, or anything. When we got back to the lot, we wanted to look in the back seats and see how roomy the 2004 was, but we were having trouble getting the seats down, not knowing how they were designed to work, and he offered nothing; finally, my wife yanked on the thing and it folded forward suddenly knocking her in the head. I guess maybe he just really did not want to sell us the car, since some other people appeared to be in the process. Bottom line: it was a completely unfulfilling experience and I would never go back there.

hberkow

Jun 28, 2011

DO NOT GO THERE!!! I went to the dealership after confirming the price & availability of the vehicle. When I arrived I was informed that $1200 is added to the web price. When I asked why? I was informed that otherwise no one would come. They would not honor the web pricing.

famensch

Jun 23, 2011

Great sales staff, Paul was great, informative, knowledgeable of products and services, willing to go the extra mile to make the expierience pleasurable even though it's a pretty lenghthy process. Thanks everyone at Jerry's.

Feehley

May 31, 2011

On 5/25/11, we arrived at your dealership to purchase a 2011 Silverado. I could not let this opportunity escape without letting you know of Mr. Larry Bert's specialized professionalism, superb knowledge, and kind consideration. He listened carefully to our request and completely fulfilled what we had asked for. Our transaction was done painlessly and pleasantly. Often times, when dealing with salesmen, customers feel pressured or are unhappy with the outcome. This is not the case with Mr. Bert. He is friendly and honest. Not once were we uncomfortable. Mr. Bert's peformance is OUTSTANDING. He stands alone as a salesman. He put us, as the customer, first. Thank you for such an enjoyable and satisying experience! I strongly recommend Jerry's Chevrolet, in particular - Mr. Larry Bert, when purchasing a vehicle!Sincerely,John and Sue Feehley

sassymya45

May 26, 2011

We bought a car here and it wasn't too bad until the finance guy started talking down to me like I was some little child. Oh, if you need to get a hold of anyone on the phone GOOD LUCK, they NEVER call back and they NEVER pick up the phone. If you use them to payoff a previous loan, good luck, it's been almost 3 weeks and no payoff and no word. I will NEVER come back to Jerry's.

fburden

May 16, 2011

My experience at Jerry's was the best. I may not have won the $30T, but i was still a winner. I rode in 08 Chevy colbalt, rode out in 2011 Malibu, happy as can be! Thank you Corey, Tim and a very special thanks to Clerance Smith and the financial manger. You guys are the BEST!

Shannon1979

May 7, 2011

After weeks of pulling my hair out trying to find a new car- I went to Jerry's Chevrolet today and left in a new Chevy Cruze. I couldnt be happier!!! The staff there was amazing. Chris Thomas spent the afternoon with me making sure I was set and ready to go. No pressure and just wanted to see me happy and in my new car! Best car buying experience ever.. I will definitely be going there for my next one.. I highly recommend that you go to Jerry's and see Chris before you waste your time anywhere else!!

ejohns13

Apr 28, 2011

I have to give Jerry's Chevrolet a thumbs done. Their customer service is very, vey poor. I started my process with them in Janurary. My check engine light has been coming on since January. I was told by Jerry's back in January, in order for this to be corrected, the dual exhaust system has to be replaced completely. Jerry's has beat around the bush, putting a bandaid on the situation and, the check engine light continues to come on. I have failed my emissions test because of this check engine light. The truck is in their possession for the 6th time and, I am the one calling them to check the status of the car. I have endured nothing but terrible customer service dealing with Jerrys. It's now April and i am still having to deal with this issue.I would not reccomend this dealership to my closest enemy.

bkmckenna

Apr 10, 2011

Brent White was personable and knowledgeable. He met me at the door and followed my direction and needs to the letter. I would recommend his services anytime. I purchased an Aveo - nice little car with good gas milage.The wait was a little long for my liking - on a seemingly slow day - but all in all I had no problem.

bpirotte

Mar 28, 2011

I had bee shopping for a new car for about two weeks visiting Honda,Nissan,Toyota and another Chevrolet Dealer, but my best experience was at Jerry's Chevrolet. Joe,s knowledge of the Malibu and electronics (On Star, XM radio)was great.He showed me things on this car that another Chevrolet dealer didn't even mention.What a good experience!ThanksBruce P. Pirotte

Justin Rosskely

Mar 26, 2011

Brent was straight to the point and I enjoyed my time there while getting my car. His knowledge and character made a great combination. He was very sure we knew what every stepdad before he executed the steps. I now not only recommend people for jerry's but to Brent in paticular.

eskanday

Mar 17, 2011

great experience, very friendly, polite and explained everything very well. Installed a GMPP turbo upgrade kit on my Pontiac Solstice. Finished on time, knew what they were doing. The technician explained everything to me and he was confident. the installation was great so far. recommend highly

richard21244

Feb 28, 2011

Brent White goes the extra mile for his customers. He advised to have the vehicle financed so we would keep an open line of credit. He took the time to take the vehicle home so that my Mom could test to see if she could easily get in and out of the car. He also set up my iPhone so that it would be connected with the car. He called into the auto insurance agent so I would receive the proper insurance for the new car. I would recommend Brent White to anyone who is looking for a new vehicle. He has your best interest in mind.

mscorpa

Feb 26, 2011

I went to Jerry's after my wife found the car we wanted on the internet. I waited for the salesman that she spoke to on the phone and then he pushed me off to a different salesman. After test driving the car, I said we wanted it but we had to trade in 2 vehicles. I told them the price we were looking for, they low-balled me...of course. Eventually they gave me the price I originally asked for. The whole process took 7 HOURS, forcing me to drive home in a snow storm. The first day we had the car the check engine light came on and the car started sputtering. We immediately brought it back and it has been there for three days so far, and will be there for at least another two days. My wife had to wait two hours for a rental car that she requested to be large enough to fit three car seats. When it showed up, it was a small sedan. She had to argue with them to give us a larger car off the lot just so she could get home. Every time they say they will call....they do not. When I call, they give me the run-around. I traded in two perfectly good cars for a $24,000 piece of crap from a staff that could care less about me! Don't let it happen to you!!!!

blkaggy522

Feb 23, 2011

I bought a 2010 Vette. I went to every Chevy dealer in an hours drive of my house but returned to Jerry's Chevrolet because of the salesman Rich Lehr. His respectful, no pressure approach sold me on this dealership!!! I was already sold on the type of car I wanted, but not where to buy it from. I was basically ignored, disregarded at the Chevy dealership in Bel Air on RT1. Little did they know they lost a sale of a car and a life long customer. I highly recommend Rich and this dealership.

rbgriffin03

Feb 20, 2011

Brent was great to work with. He was extremely personable, friendly and knowledgeable. He was able to provide us with detailed information about the Equinox and all of the different models which helped us to make an informed decision on which model was most appropriate for us. He made the car buying experience a great one!

chonox11

Feb 18, 2011

Due to an accident I was put in a position where I had to purchase a new vehicle to replace my Saturn Vue which was totaled. As soon as I walked up to Jerry's Chevrolet Paul met my husband and I and helped us to understand the differences between the various models. I was interested in the Equinox or the Traverse but needed to understand the models better. I was particularly interested in the safety features and construction along with economy. Paul did not pressure us in any way but very matter of fact explained the two models and the differences. When we did not proceed at our first visit as I was not ready to make the decision he gave us catalogs to look over and did not push a sale. He also explained incentives going on so we could make an informed decision. We went back in about a week and took a test drive and decided to purchase the Equinox. Paul went out of his way to find the exact car that I wanted and even went to pick it up. During the sales transaction he helped with the insurance company, the tags, and all of the little details that needed to be addressed. When I left with my new vehicle I felt that I had truly experienced a wonderful purchase transaction.

ilfrepus

Feb 17, 2011

Upon entering the door at Jerry's I was amazed at the outstanding level of courtesy and respect I received from Joe and Mike. Both of these individuals were filled with knowledge and experience pertaining to every aspect of buying a new car from financing to even the newest technology within the cars on the lot. In my opinion, Joe could easily be teaching courses in customer service and new car technology. Mike and Joe were great in providing me with the best possible scenario regarding my trade-in value and financing options. These gentlemen are one of the many reasons Jerry's customers return again and again.

bpsalay61

Feb 13, 2011

-Paul Nicholson was very knowledgable about the car I was interested in buying.-Paul took his time to explain all of my options for payment.-Paul was able to find exactly the car that I wanted. -When I had a question about my previous lease, Paul went out of his way to clarify a question that I had. The manager, don't remember name, even came over to make sure that my question was answered. -I had a very positive experience at Jerry's Cheverolet and would recommend this dealer to anyone interested in buying a new car. -I will be going back there when my current lease is up.

kopkajr

Feb 10, 2011

Before going to Jerry's Chevrolet, I read reviews of Chevrolet dealers in the Baltimore area, and Jerry's stood out as giving car buyers the best experience. Reviews for the other Chevy dealers were frightening, and I decided to go to Jerry's and cancel already scheduled appointments I had at two of those dealers and not go to a third dealer. My judgment, based on the dealer reviews, proved to be correct. I had a GREAT purchasing experience at Jerry's Chevrolet. I worked with Sales Professional Brent White, and he arranged a very good, even overly fair, deal for trading in my previous car and getting me the metalic-gold colored Chevrolet Equinox LS that I wanted. He explained the car's features very well, and was very interested in ensuring that I got the Equinox that I wanted. I think you can be sure of good treatment with Brent. Director of Finance Tom Walter was very good to work with in completing the final contracting and loan agreement. I would highly recommend that any Chevy car buyer go to Jerry's and only Jerry's to make a new car purchase. You will be served very well.

rkincaid2

Feb 1, 2011

Jerry's Chevrolet provided a great purchasing experience for me. From the time I walked in and was greeted by Rich Lehr right through signing paper work. Rich and Christopher were attentive to listening to what type of vehicle I wanted. They did not have the vehicle I was looking for but were able locate one at a dealership out of state. After describing the one that they located, I decided that it had everything I was looking for and they proceeded to secure the vehicle for me to see and to test drive. Rich actually spent over eight hours on the road to pick up the vehicle for me. This was no easy task considering the nasty weather that the area was experiencing. This customer attention to detail and the quick turn around in getting the vehicle was outstanding. This is the second vehicle that I have purchased from Jerry's and each experience was great. When it came time to sign all the paperwork, Tom had everything in order and the process went quickly and smoothly. Great Job!!To Rich, Christopher and Tom, thanks for making my experience at Jerry's pleasurable.

9SONN2O

Jan 30, 2011

I went to the dealership to check out my options on trading in my '06 Titan on a new truck, and possibly even reducing my monthly payment. I was thinking that such a transaction probably would not be possible. I was pleasantly surprised that they were able to make it all happen. Brent White was my salesman and he was able to successfully complete the deal and save me $75 per month on my car payment. The dealership had exaclty the truck that I was looking for in the color that I wanted and at the price that I wanted to pay. You just can't beat that in my opinion!

montoya32

Jan 28, 2011

The sales team at Jerry's Chevrolet was great to work with. After shopping around and speaking with other dealerships, Jerry's got the vehicle I wanted and gave me a price that other dealers couldn't beat. They made my purchase as pleasant as possible. I will definitely go to Jerry's again when shopping for a Chevy.

ANunez

Jan 23, 2011

This is the third time I purchased a car in this dealership. The staff have been consistent with the excellence in customer service. From the time I stepped in the facility, I felt I was well attended to. All my concerns and questions are addressed with utmost professionalism. Thanks and congratulations. As always, you made me feel, "it's about me"

mjc4213

Jan 15, 2011

The employee that helped us, Brent, has helped us pick out a great car for my family and I. He has explained everything throughly with us and given us many options. We have been under Jerry's Chevrolet for 3-4 years and the quality of the cars are excellent. Jerry's Chevrolet has very helpful and attentive workers there. The people there are very polite and helped us in anyway possible. We were only there to look at the suburbans and we ended up buying one that night! I would recommend Jerry's Chevrolet to my friends and family to look at the cars there. Thanks for the great experience Jerry's! We appreciate your help!

marc lapin

Jan 7, 2011

I always dred buying a car because I am usually lied to about anything and everything possible. Not at Jerrys! I repeat, not at Jerrys chevrolet. This was absolutely the best car buying experience I have ever had. First of all, Brent, my salesman was extremely accomidating in every way possible. Chris, his sales manager was also extremely polite and well manered. I even liked the F and I gentlemen. (Sorry, I forgot his name). I have never liked anyone from F and I before this purchase. I bought a Chevrolet equinox and it is great. I loved driving it home and can't wait to drive it tomorrow. The price I received was almost $2,000 less then the 3 other dealerships that I went to. I do realize that I bought the car the last day of there fiscal year, which probably helped with the extreme price difference. I would definetly consider buying my next new or used car from a Jerrys dealership before going anywhere else. I now have to hope that there service is as good as what I have received from there new car sales department. I have heard that they are as good as, if not better. My salesman, Brent, was excellent, as I mentioned above. You should ask for him. I would say good luck to all of the buyers out there, but luck will not be necessary if you go to Jerrys! And no, I am not related in any way, shape, or form, to anyone who works there. I just truley enjoyed the experience for the first time. Thanks.

William L. Turner

Jan 5, 2011

I have just completed the purchase of my sixth vehicle from Jerry's Chevrolet with the assistance of Larry Bert. Larry has been my salseperson for each purchase, and I would not think of buying a vehicle from any other dealership in part because of Larry. Each new purchase experience has been just as enjoyable and stress free as the others. Larry is the utmost professional, whether it is dealing with my questions/indecisions, explaining the various functions associated with the new vehicle, purchase price, trade-in value, or after purchase details. Larry has constantly, without hesitation, responded in his cool demeanor no matter how much time or effort is needed to put me in a new ride. I would not hesitate to recommend him to anyone contemplating a new vehicle purchase.

Bigfish82

Dec 29, 2010

We were shopping for Chevy Equinox in Baltimore area and Jerry's was the one that provided the most compelling online quote. We scheduled a test drive and met Mr. Gammon at that day. He was very professional and very knowledgeable about features of the vehicle. The demo and test drive were very satisfied. When came to the sale, Charles was very straightforward and honest. We were not able to make a deal on the price that I offered the first day, but Charles suggested me to shop back later that month (Dec. 2010) and he may be able to help me getting that price. He actually kept asking his sale manager, kept me updated, and eventually, I was offered a very good price. We went to Jerry's the next day and Mr. Gammon already had the papers works ready for us. We signed and drove off. Very efficient, very professional. I would highly recommend Jerry's Chevy and would definitely shop back. Thanks Mr. Gammon!Alex

robin414

Dec 17, 2010

jerry's has earned a customer for life.car salesman,Paul Nicholson, was wonderful with a great since of humor.his customer service skills ,i found to be outstanding.not at anytime did i feel pressured into buying a car.he took the time to answer all my questions and went over everything in detail.my overall experience was outstanding.

luvinit22much

Dec 11, 2010

I have been experiencing a grinding sound with my car. They knew exactly what it was from me describing it, before they even looked at the car. I would definitely recommend Jerry's. Kurt Anderson and Jill Billings were both a pleasure and got me in and out in record time!

Chevygal333

Dec 8, 2010

**BUYER BEWARE**My fiance began looking for a truck around this time last year. After weighing the pros and cons we decided to search for a Chevy 1500 or 2500. We have been to many dealerships across Maryland and in southern Pennsylvania searching and of course run into the occasional rude salesmen (which I expected to find in this business). My fiance found the truck of his dreams at Jerry's in late September this year and I couldn't have been more happy with the price. The staff was more than accommodating right up until he signed the purchase papers - then things went south, fast.Upon purchasing it was added in writing that a few minor fixes would be taken care of as the check engine light was on during purchase and during the drive home an acceleration issue was noticed. We were told it wouldnt take more than a couple days to fix - after 3 days it still hadn't been looked at yet. 10 days later the truck came home. To my complete amazement the mechanical staff at Jerry's STOLE my fiances aftermarket intake system which was on the truck when purchased!!! I could not believe it! DO NOT TRUST THEIR INSEPCTIONS!!! Come to find out that his tie rods were so rusted out that they had to be replaced immediately. We discovered this when we took the truck to our local MD State Inspection Authorized mechanic to have the front end aligned. He told me and showed me that there was NO way that this vehicle would have ever passed inspection. We called Jerrys immediately and they told us that our mechanic was a liar and the truck was fine and refused to reimburse us for the costs.Needless to say we filled complaints about Jerrys to Chevrolet as a whole about the terrible service, rudeness, and lies that we were fed during our time there. After numerous un-returned phone calls and voice mails to both Nate and Dave (the general manager) my fiance wrote a complaint about them on this dealerrater.com site as Nate said you can post whatever you want on the internet and it will not affect our business to warn others before they become victims. Jerrys finally did agree to reimburse my fiance on one condition take down the terrible complaint on the internet which he posted. I thought it didnt matter what was said. He took the post down, settled for a check which was an insult to the actual amount money he is out on this truck and is planning on re-posting it to tell the truth about Jerrys service. We are in the process of filling another complaint with Chevrolet and Baltimores Better Business Bureau.In summary: Terrible service, Rudeness, Unprofessionalism, Theft, and Lies pretty much sum up Jerrys business philosophy and I would severely warn anyone who plans on giving them any money.

jsnappjr

Dec 8, 2010

Great service, friendly, knew product well. He gave a thorough demostration of everything the truck did. He was well versed with all the complex features of the vehicle including the onstar system and radio. It is always reassuring to know that your salesman knows the product better than you. I don't know that I will ever be as fluent with those features as he was!

BARRY FRIEDMAN

Nov 27, 2010

I have been buying new cars all my life. Never have I experienced a most wonderful stress-free experience working with Kevin. From the moment I walked into the dealership his presence was known without being over-bearing. He asked what I was looking for and geared me right into it. Made the proper recommendations and suggestions.He had information and answers to questions. If not, he inquired and reported. It was truly the best car buying rexperience I ever experienced.

billdiggerdau

Nov 20, 2010

I started out yesterday to buy clothes, but bought a truck instead. Just stopped a Jerry's Chevrolet to look at the 2011 trucks and only look. We were met by salesman Richard Lehr who explained current incentives gave us a brochure and thanked us for stopping in. No pressure, no pushing us into showroom. We were so impressed with Richard we stopped back a couple of hours later to talk numbers, still no pressure. The numbers were good, even better than I could hope for, so I came home with a 2011 Silverado. I have purchased many vehicles over the last 30 years, from Cadillacs to Lincolns to Chevys, Fords, etc, but this was my first experience with Jerry's. We were so satisfied with the dealership that it will not be our last purchase from Jerry's. This dealership is totally professional and trustworthy and is deserving of the "great" ratingWilliam G. Dau

PCaron1

Sep 2, 2010

My first contact was on-line and Cory immediately was in contact with me. His customer service skills were great! After speaking with him, I decided to make the 55 mile ride to the dealership. I met with Brent who was knowledgeable and patient! Well worth the trip! I highly recommend this dealership! I am now the proud owner of a 2011 Chevy Camaro!

mshann3

Aug 15, 2010

J.D. was a great saleman. He was very informative and nice. However, the dealership itself was not good. The people who detailed my car after I bought it did a horrific job. The car was very dirty and it smelled weird. They were also supposed to fill up my gas tank all the way, however they only filled it up half way. Luckily, J.D. worked with me and he advised me to come back and they would fill up my tank again (all the way this time) and they re-deatiled my car. Had J.D. not done this I would feel even worse about this dealership but, his service has redeemed it for me. The other area I was not happy with was the financing department. I'm not sure if this is necesarily their fault or not but I did not receive my bill until the day that it was due. This could have been GM's fault, as they are the people who I financed through but I feel as though the dealership should have helped me a little more when I called inquiring about my bill. Instead, they just gave me a number to call, which in the end told me what I had to pay and where to send my payment, but they were not very informative up until that point.

quchrys

Aug 1, 2010

I was looking for a new vehicle within a certain price range. Kevin wasnt pushy nor did he rush me to make a decision. I initially came to Jerry's Chevrolet because I was told that Chevy's were reliable vehicles. Kevin showed me numerous cars within my price range. He seems to really take a personal interest in his clients needs and wants. He was very friendly and made me feel comfortable about my selection. He was very engaging and explained the sales process in great detail. After purchasing my vehicle Kevin helped me with my onstar process as well as sitiing in my vehicle, showing me all the features and explaining things about the vehicle to me. He also let me know that I could call at anytime if I had further questions. I have had further questions, and have called and hes always available and ready to help. I feel that Mr. Kyler goes beyond the call of his job and I appreciate that.

bealer27

Jun 22, 2010

After shopping around with other dealers, we found Jerry's Chevrolet to be the most accomadating, fair and honest dealership. They were understanding and went overboard to please us. Our Salesman Mr.Charles Gammon was very knowledgeable in explaning all the information on our 2010 Malibu 1LT. We have no compliants and will recommond Jerry Cheverolet to everyone we know.Thanks again!!!

k883420

Jun 7, 2010

Before I went to this dealership I went to another this salesperson was not interested in selling a vehicle said there was not rebates and only quoted sticker price and said that is the price Kevin however asked a few questions as conversation found out what I was looking for and honestly I was just looking to see what was out there after speaking to himn and he showed me a few trucks its was more of a systematic process than you want to buy it after all the dealing I feel i recieved a fair deal with all the benefits of buying from jerry's when I picked the truck up he explained how to program the radio register for on star and help set my phone up for blue tooth and did a follow up call to ask if I had any other questions

patricia.cromer

May 24, 2010

I purchased a quality vehicle for a very reasonable price. Excellent service from my sales representative who worked with me to find an appropriate selection and understood minor delays in obtaining financing from my credit union. Servicing vehicle is convenient and responsive. I would recommend this team to my friends.

pattyv

May 15, 2010

Paul Nicholson was an excellent sales man. He made the process simple and streamlined. He provided us with a great price on vehicle and trade in that we were comfortable with and didn't have to haggle about. He provided a lot of information and answered all of our questions. He paid extreme detail to getting the vehicle cleaned and having all the paperwork prepared in advance of us picking up the new truck. Best new car experience to date. Would definitely come back and recommend dealer and salesman. Thanks!

alparis

May 5, 2010

I don't enjoy the new car buying process, I don't like the "how much do you want your payment to be" type questions and I don't like high pressure sales! I have walked out of other dealerships in the middle of deals before over people going back on their word.That all said, I had an excellent overall experience at Jerry's Chevrolet with Brent White. He helped me to find the right vehicle over several visits and never pushed me "to get the deal done today". The vehicle that I ended up with was not what I had in mind when I originally went in, but they were honest and up-front and helped me to find the right vehicle. When I was ready, they gave it to me. I found that not only Brent but everyone at the dealership from Sales Management team to Service have been great. I purchased the vehicle (2010 Silverado) a little over a month ago and I had a minor issue that the Management team helped me to resolve quickly. I really got the feeling that they wanted me to be happy with the vehicle and the dealership in the long term to buy more vehicles there, rather than just getting this sale.I would definitely go back there to buy another vehicle, I would definitely work with Brent again. If all other things are equal or even close, I would choose a Chevrolet so that I could work with this dealership and Brent again.

bettyb12

May 1, 2010

paul is a wonderful sales person. his personality, friendlyness,true concern for the customer is a breath of fresh air today. his knowledge of the business is very impressive. paul helped us buy a new malibu, he was very informative of the vehicles. he made buying a new vehicle a joy and not a task. I would reccomend anyone looking for a new car to go to jerrys dealership in picking out a car. thanks jerrys for having such a great sales person. I know that from now on all my future cars will be from jerrys.

cyrgriffin

Apr 29, 2010

We were very surprised about the prompt attention and enthusiasm we experienced when we arrived at Jerry's. We met Greg at the entrance who was more then eager to assist us in the best possible deal that suited our needs. Greg was very personable and helpful. I will definitly refer people to Jerry's especially to Greg. Thank you Greg for making our purchase of the 2007 Dodge Caliber a pleasurable experience. Earl and Angel.

sandramcdonald

Apr 23, 2010

Working with Brent White and others was a great experience. They made things clear and they are so friendly. They went out of their way (all the way to New Jersey) to pick up the car we wanted. While we were waiting we were able to test drive the car and then after the purchase Brent explained things about the car and how things work. We met with Tim in finance and he was great.

mminetos1

Apr 21, 2010

Purchasing a vehicle from Jerry's Chevrolet was a very pleasant experience. In beginning my search for my vehicle I first made a phone call. From the moment Michael answered the phone it was pleasant. I was beginning to think customer satisfaction no longer exsisted. Most of my questions were answered over the phone. When arriving to the dealership, we were greeted at the door and began working on the purchase of my new car. I couldn't ask for a better experience. Every outlet was utilized to bring my payments down as low as possible. No haggling, no stress, no fine print. I couldn't be happier with the group of people working at Jerry's!!!!!! My next purchase will definetely be with this dealership! I will recommend Jerry's Chevrolet to anyone and everyone!!!

marycandle5

Apr 20, 2010

I stopped at Jerry's just to look. My salesman was great;friendly, courteous, at helpful; not pushy . Next day I bought the car; first chevrolet I have had in years. Love it. Went back for oil change. I forgot to mention the one door lock that did not work. The service rep came out and told me it would be a little longer;they were replacing the door lock - no charge. He told me where the Body shop was because I had some small scratches from the ice sliding off my car. The Body Shop Mgr.(Bobby) was very helpfull. Because of all the snow, they were really busy. He said call him in 3 weeks & they could buff out the marks - no charge. I worked in retail and customer service is where you keep your customers or loose them forever. I have never experienced such excellent customer service as I did at Jerry's. They did everything possible to make sure I left there happy and satisfied. I will definitely be back

rachel.ather90

Apr 19, 2010

I came to Jerry's after my car broke down, and cost too much to fix for the value of the vehicle. I was immediately treated very well, and everyone at the dealership was incredibly friendly. The salesman I worked with, Brent, was honest and understood exactly where I was coming from and helped me find the best car I could get for the very tight budget I was on. He gave me the best price I could have gotten on an incredible car! I am definitely going to continue to take my business there, and would very strongly recommend Brent as the salesperson you should ask for when you go. I was impressed by the knowledge and care that everyone at Jerry's had, and was very pleased!

Barbeskat

Apr 8, 2010

My experience at Jerry's was pleasant. I called before I went and told them what I wanted and asked if they could make it happen and they told me to come in and speak with Brent. When I got there Brent did everything he could to make me happy and put me in the car I wanted at a price I could afford and it was done very timely. He made me feel welcome there and he made me feel like my business was important. I would go see Brett again if I needed car assistance.

ktaylor16

Apr 8, 2010

I was extreamly pleased with my service at the dealership. Was new to the whole buying a car thing and they were really helpful and went out of there way to help me. I would recommend if your looking for a new car go there. Ask for Brent White, he is terrific and extremely helpful.

bert5252

Apr 7, 2010

The first time i walked in i was greated right away by Brent White. he was very friendly, he helped me find the perfect car, answered any queations i had or found out the answer for me, i had quotes from other dearerships but they came in the best and were honest and up front with me (which is very important to me). i needed hand controls on my car and Brent and Chris worked with me to set that up and figure out the process to get them installed and me certified. i really appreciated that also. so now i have my car with hand controls, im certified to drive it, and im VERY HAPPY.Brian Tolbert

copachick5003

Apr 7, 2010

I recently had just gotton into a small car accident, so I needed, and wanted a new car. I wanted something very similliar to my pontiac so I thought about a cobalt. I decided to try Jerry's Chevrolet, and Im glad I did. I was greeted by Brent, and he was more than happy to help find my perfect car. I got everything I needed, and all my questions and concerns were answered. I was worried about the pricing, but he worked with me to bring my payments down to an affordable price. He was very friendly, honest, and knowledgable.I definitely will be returning to Jerrys for future services.

shackleman

Mar 23, 2010

Great overall experience...fair deal and in and out in no time..Left my radar detector and saleman fed ex to me next day. Car as described and even better. Very pleased with sales people and manger.The sales manager actually came out and talked with me out the area I was from.

MikeFly

Mar 6, 2010

I have had the opportunity to purchase many cars from many dealers all over the US and my experience of buying a used truck from Jerry's was by far the best experience I have ever had with buying a car or truck. Pricing was good and the but the best part was that I was treated fairly, honestly and not made to feel like I was just another sale that the dealer did not care about. There are too many dealers where the sales people are over the top aggressive and don't know the specifics of what they are selling. This is definitely not the case at Jerry's. I definitely plan on going back to purchase my next car!