Jim Lupient Infiniti reviews

mmtime

Mar 13, 2014

From the moment we walked in to the dealership we knew this was going to be a different experience. We have purchased a number of cars over the years and I would tell you that our experience was never as easy as the time we spent with Sandy at Jim Lupient Infiniti. Sandy greeted us and actually took the time to listen to what we were looking to find. She asked a number of thoughtful questions regarding use, size, features and never once pushed us towards a vehicle. Instead, she lead us to a selection of different models and proceeded to describe the pros and cons based on our answers to her questions. We were able to test drive the new Q50 and fell in love. At that point, Sandy was able to find the right color combination and even made the paper work (usually my least favorite part) easier than ever. We actually signed the documents, were able to go pick up our daughter and by the time we got back the car had been detailed and we were able to finalize with a few signatures.If you are in the market for a great vehicle and want a no pressure experience I would highly recommend heading to Lupient and asking for Sandy!

avis73253

Jan 13, 2014

I recently purchased a Infiniti G37 Convertible from Lupient Infiniti. The Lupient team is friendly, courteous and professional. The Sales Consultants are extremely knowledgeable about the product line. The entire process, from the time I walked in to the showroom until I took delivery of my new car, was flawless!!! Most impressive is the manner in which the vehicle is delivered to the customer. The vehicle was parked in an exclusive delivery bay to ensure privacy during the delivery process while the Sales Consultant explains the features of the vehicle.This was the most pleasant vehicle purchase experience I have ever had!!!

pete160724

Dec 3, 2013

Sandy was the best! She went out of her way to get me into a used Infiniti after I totaled my Maxima in early November. She kept me updated on the entire process the whole time and was energetic and enthusiastic that we could get a deal worked out. Sandy took the time to make sure that I was happy with my new car and even referred me to a vendor to get some additional work done on my car. I will remember buying a car from her and Jim Lupient for their friendly customer service, knowledge, and the quality of their work. I am a very satisfied customer!

BrandtsQX80

Sep 23, 2013

Mary's attention to detail and responsiveness was a breath of fresh air for us as she helped orchestrate the purchase of our new QX80 at Lupient. During the month previous to our visit to Lupient we had visited upwards of 8 dealerships looking for a new vehicle. During that experience we became fed up with sales folks ignoring our sated preferences in favor of trying to sell vehicles we did not want from existing inventory. Mary was by far the best sales person we met during our search for a new vehicle. We really appreciated her strong listening skills, forthright communication, and true interest in completing the best deal possible for us. Even after she had "made the deal" she was eager to follow up to provide quality service to make the overall experience of purchasing and owning the QX80 truly enjoyable. Really this is as it should be given the amount of money involved in this purchase. Thanks to Lupient and most of all thanks to Mary, a truly outstanding sales person.

kenjoh01

Jun 27, 2013

This is our fourth vehicle from Lupient Infiniti and we couldn't be happier. The staff is superb, the new digs fantastic and the service second-to-none. The whole experience was exceptional. Our kids, 8 & 12, love to entertain themselves at the snack area and check out the cars (hopefully not with sticky fingers). The Lupient staff is so kind and really makes us all feel comfortable and wanted.We ended up with a new (2013) G37x and it's wonderful (our third G - had one M). Evan Henderson & Greg Pomish are fab. We'll ALWAYS go back to those guys and the rest of the Lupient team for our Infinitis. Also has a great experience when I had some routine service done. Brandon in Service went above and beyond.

troyrsnider91228769

Apr 3, 2013

I recently was searching for a hard to find VW with tdi. In one day I talked to approximately 20 dealerships. But, one stood out, I called about a 2012 touareg at Lupient Infiniti in Golden Valley MN. I live in central Illinois approx. 589 miles from the dealership. When I initially called I left a voice mail for Sandy Lange. When Sandy called back within minutes The best car buying experience I have ever had started. While talking to Sandy I felt at ease and comfortable. She knew the car inside and out even though it wasn't their make. She personally had driven the car and answered every question I had. In the conversation we talked about kids, travel, work, I felt like I was talking to an old friend. I made an offer on the car and they accepted the offer. Fast foward to 4 days later I left my home at 2am and drove to Minnesota with a freind that was going to Rochester, MN. Sandy met me picked me up and took me to the dealership. This is where the experience got even better. Sandy made sure I was comfortable if I needed anything after a long drive in the middle of the night. I met Greg Pomish the sales manager, I had never seen a sales manager at a dealership. ( They are the illusive guys that sit in an office somewhere and don't approve any deals) They truly made me feel like I was family. I had an issue with getting my insurance card faxed Sandy gave me her office to make phone calls back home to get the proper paperwork. Then I met with Kathy Crupi the business manager. She explained everything had all the paperwork filled out and ready to sign, even the paperwork for Illinois. I then took delivery of my car which was spotless full of fuel and ready to go. When I left the dealership It was the first time I had bought a car and had ZERO questions in my mind if I had gotten a good deal. To top it all off Sandy checked in with me several times on my drive home to make sure I liked the car and that I was doing ok.. I guess it comes down to this, Would I drive 589 miles each way again to purchase a vehicle from Lupient Infiniti YES ABSOLUTELY!!!!!

djzimmerman

Dec 11, 2012

I did an online search, and had never driven an Infiniti. Sandy answered my email quickly, also left a voice mail for me the same day. That is why I came into the dealership. I was considering getting another Nissan, which I was very satisfied with, and not necessarily planning to buy an Infiniti.She was professional, pleasant, straightforward, and I totally enjoyed working with her. Her immediate response, great customer service and the fact that you had a car that I really liked that was available made me want to buy it. I never felt any pressure, and had all of my questions answered. I got a fair deal on my trade in and the whole experience was very good!!I would buy another car from Sandy and will recommend her to my colleagues. Infiniti is smart to have Sandy on the team!

Don_Shaw

Dec 10, 2012

I want to express my total satisfaction buying my new EX37 from Sandy Lange at Jim Lupient Infiniti. What a wonderful buying experience one of the best Ive ever received when purchasing a new car. Sandy was extremely professional making sure my wants and needs in a new vehicle were met and that Jim Lupient Infiniti was the very best place to buy my car. From the moment I walked into the dealership, I knew it would be a great dealership for buying and having my new car serviced. Not only did Sandy earn my business, but the service department earned my respect. Its all about quality, service, and customer satisfaction as demonstrated by service consultant, Chad Hanley.After owning my new car for a while, I can honestly say Im even more impressed with its quality, performance, handling, and styling. So yes, I would highly recommend this dealership and Sandy Lange for anyone buying their next new car.Sincerely, Don Shaw

beth.zimmer.16

Sep 18, 2012

After running around with insurance I called over to the dealership and I mentioned that I got into a accident and had a few scratches. Jamie Larson (the best) told me to come over right away and they would take a look. The minute I got there Lisa was there to greet me and they looked at my car and said they could fix it right then and there. I watched as they revamped my car along with Jarad into looking brand new and stayed longer than they needed to. Some reviews can seem cheesey but this is one is the truth. There is no better team of genuwine people who care about their customers like they do. Thank you guys so much for everything you do.

jared.deegan

Sep 11, 2012

I went into this dealership on or about the 7th of August, 2012. At this point, my trade was valued and a price negotiated. We were about $600.00 off my the trade for my vehicle in order to pull the trigger and purchase from this dealership - As most saavy consumers I needed some time to think about this purchase; my goal was lowing my payment. Yes I had a 2012 Mercedes trading for a 2012 Infiniti (lease). On the 20th of August I was contacted by the salesman, Jaime Larson, asking if I was still interested or if I had purchased anything yet. I told him no. He stated they would stick by their numbers and make the deal happen. I took an additional 15 days to think about this purchase - On the 10th of September I contacted Jaime and stated that I was interested in purchasing the vehicle if the numbers would still work. He stated he would get in touch with his sales manager and get back with me. He called me and said, "we need you to come into the dealership, we can make the figures work." I went back into the dealership, they again looked at my car - it now had 300-400 miles more - no stratches - SAME VEHICLE - nothing changed. The sales manager told Jaime to come back to me and explain that my car would bring $2,500.00 less now and my payment $70.00 more per month. Are you kidding me?!?!?!?!? After 20 days my car is worth $2,500.00 less - RIGHT - I THINK NOT! 1st of all if my 2012 is worth $2,500.00 less, certainly their vehicle which was STILL ON THE LOT is worth $2,500.00 less.........no of course I didn't expect that. They are a scam. They wasted my time, tried to 'con' me into a horrible deal. If anything changed it was the fact that the Infiniti was now on their lot an additional 20 days, a new month and more aggressive dealer incentives. RIDICULOUS. I have bought 36 vehicles in my day (Am no I'm not that old) and NEVER once have I been treated so poorly.Buyer beware.

Zamiller

Jul 26, 2012

Just bought a 2008 BMW 535xi from Mary and the Lupient Infiniti team. Wonderful from start to finish. great price, great service. Would buy from again in a heartbeat. Thanks Mary!

nhelling

Mar 29, 2012

Lisa did an excellent job sharing information about the Infiniti EX. She is knowledgeable, easy to work with, and helpful. She took time to explain the features of the vehicle after I made the purchase. Appreciated the time Greg took to value my trade in and also stopping by after the purchase was made to say "Thanks". Cathy in finance did a wonderful job sharing that process. She was thorough and very patient. My experience at Lupient was great.

jpc300

Mar 1, 2012

Bought an 08 c300 Benz from them & love it.... I had to get it serviced & they got me right in to fix the problem.... also gave me a nice rental car to use while mine was in the shop.... Greg pomish is the nicest guy ive ever dealt with by far with my many car buying experiences.... & not to forget all staff members including mike lessner, kathy crupi, connie northrop, greg jones where all exceptional.... A++++ dealership would recommend them to anyone

JGriec

Dec 29, 2011

Everyone at the dealership was friendly and helpful from the very start. Lisa worked with me on getting a very good price on the vehicle and the follow up both before and aftr the sale has been great. Greg Pomish the Dealership Manager went so far as to pick me up at the airport on the day I picked up my new car. I could not have asked for better service. I have purchased a number of cars and this has been the best service I have ever had!

lindafi

Oct 29, 2011

We have had 3 Infiniti sedans and just purchased number 4 - all from Lupient Infiniti. Everyone is professional, friendly, knowledgeable, and above all provide excellent service, which Lupient Infiniti has never forgotten in all the years we have been customers.

sbonz69

Sep 20, 2011

This is my 7th Infiniti and 4th at Lupient Infiniti. They are very professional and don't have to sell the cars because they sell themselves, especially for past Infiniti owners. They sell their service which is first class.

Jrmcarlson

Aug 16, 2011

I have had a number of QX56 from this dealership. The service & customer service has always been consistently good but my experience today was tops! Timeliness, friendliness, work done ...total experience excellent. Thank you guys!

Moby311

Jul 9, 2011

I selected Jim Lupient Infiniti over the other Infiniti dealership in the area based on my initial conversation the with other dealership last year. After doing some research on-line I saw several positive reviews from previous customers. I was not disappointed. From the minute I arrived at the dealership I was treated with a high level of courtesy and respect. Everyone I spoke with was friendly and interested in helping in any way they could. Mary did a terrific job of showing me everything I was interested in seeing to make sure I got exactly what I was looking for. I looked at several options and when I ultimately landed on the beautiful black FX I instantly fell in love with everyone did a great job of putting together a menu of purchase and lease options to choose from. I traded my 2004 G35 and received enough in trade for it that I didn't even feel the need to haggle over it. The finance aspect went perfectly and when all was finally said and done it was after closing time. Rather than rush me out Mary spent more than enough time walking me through the many bells and whistles intent on making sure I had everything set how I wanted before leaving. If I'm still in the area 39 months from now I'll definitely be going back to see the folks at Jim Lupient Infiniti.

mkusler

Jul 8, 2011

Being a previous Infiniti owner I would not have thought I would be so incredibly pressured to buy. I went in purely gathering information. The sales person was over zealous and really pushing me into a decision after repeatedly saying I was just exploring options. I don't fall into this type of pressure, so it began putting a bad taste in my mouth. I was then accused of sending mixed signals about wanting to buy, even though I made it perfectly clear I was not buying that day. The sales person even went as far as to have the vehicle washed and brought up front and telling me I could leave in it that day. When all was said and done I left and a few days later sent a question by email, which I never received a response. It's apparent that I do not rate as a customer anymore since I didn't buy a car on my first trip to the dealership.I have since crossed Infiniti off my list and I'm about ready to purchase a new BMW as the sales staff at BMW of Minnetonka have been helpful and not pushed me in anyway. They actually encourage me to go home and think over the options.

bollawitz

Apr 11, 2011

I had purchased my vehicle elsewhere, only because I wanted an Italian brand that the Lupient family does not carry. But that doesnt mean I had to forgo the all the peace of mind that the Lupient team has to offer. Sure, any dealer can sell you an overpriced temporary wax job finish protection. But I wanted the same protection that the people at Boeing, Gulstream, even the President of the United States depend upon. That is why I went with the Cilajet protection package. Cathy Crupi, the Lupient Infiniti business manager, even showed me the video from Jay Lenos Garage, where Jay Leno cant say enough about the product. I figure if the Cilajet protection package is good enough for Jay Lenos rare multi $100,000.00 classics, its good enough for my little baby. Baseball season is upon us, and if you want triple-play protection, I recommend that you play with the Cilajet product, Kathy Crupi, and the Lupient Infiniti team!

ilenejay

Feb 25, 2011

I had a wonderful experience as soon as I walked into the door of the dealership.Very professional and friendly. I would highly recommend Jim Lupient Infiniti and our sales person, Mary LaMere. Mary worked with us on the price so we could get the car that we wanted. Overall a fantastic experience I am delighted with the dealership and I love my new car.

twstein

Feb 16, 2011

Recently Peter helped me with tires on my G37 Sport Coupe. I was so impressed I had him do likewise on our Acura! He truly is an exceptional problem solver and a delight to deal with. Keep this man happy and you will have lots of satisfied service customers. Thank you, Terry Stein.

nzinter

Jan 18, 2011

Every experience we have with Connie is excellent. Connie and this Infiniti dealership offer great service - better than any other dealership -- and we've been die-hard Toyota owners. We were late for our 90,000 mile maintenance, but early for the 120,000 mile check. Although the service would have cost $900, Connie called to point out that we would have been duplicating services that we really didn't need yet. Instead she recommended some of the basics, and then bringing it back for the full treatment at 120,000 miles. When has a car dealership ever talked you OUT of ANY service that was unneccesary? I was so impressed - but then I always am by Connie and everyone we've dealt with at this dealership. Connie always returns calls when she says she will, and usually everything is delivered early!

frank377750

Dec 2, 2010

i been to many dealers( Lexus of wayzata, and Acura) and just because i wasn't wearing a tuxedo, they didnt even bother in helping me instead gave me a weird look like if i didn't have any money. But lupient infiniti was a whole new experience, for the first time i been to a dealer I was treat as somebody really important even though i'm not. All the staff really knows how to treat people, no matter if you wear a tux or not. Steve Savitt was very helpful and helped me through the whole process of fixing my car.I really want to thank all the staff of lupient Infiniti keep up the good work and the way you treat your customers.

Marilyn Page

Nov 29, 2010

The sales team took a very low key approach and were sentsitive to our needs and desires. Mike was very knowledgeable, courteous and friendly throughout the entire leasing process. We appreciated the time he spent with us in the car reviewing and demonstrating our car's many features and discussing maintenance procedures.

tjohnsfam

Nov 27, 2010

Second used vehicle purchased from Lupient Infiniti. Five plus years ago, purchased a used QX4 from Mike Lessner.Best car/suv buying experience of my life. The service over the years was excellent with a single exception. During those years a woman service writer (can't remember her name) was exceptional.Went looking for a newer used car this time. Wasn't planning to take one home. Obviously did ... a 2007 M35x.Was the equal of a one in Des Moines. Better price, more for my trade-in, and a great experience. Mary was a great salesperson, very patient and pleasant. Ted Gebre(sp) was helpful and patient as well as I debated between two vehicles. Kathy Crupi was incredibly knowledgeable and efficient. The coffee and cookies were good too!An excellent experience and follow-up. Thanks.Tim Johnson

hopeb

Oct 22, 2010

We had a great experience with this dealership. We enjoyed working with Lisa, she seemed genuine in helping us find a great deal and the car we wanted. I will recommend Lupient to others and when we are looking for another vehicle we will re visit the dealership. Thanks

xyxyxyxyx

Oct 21, 2010

My experience was great overall! It was a car-buying experience that was very easy, and actually enjoyable! There was no hard pressure. Pricing was very competitive, and they were able to work with me on my trade-in, and get me a value that I felt comfortable with.

jfashant

Sep 20, 2010

We have purchased or leased 4 cars through Lupient Infiniti. We have been so pleased, we have referred many friends who have also purchased from Lupient Infiniti. The buying/leasing experience is always quick and painless. The staff is very knowledgable and friendly, and pricing is fair. Their service team can't be beat! They strive to have things done on time, and done correctly the first time. They are a 5 of 5 star dealership!

davefauth

Sep 15, 2010

Lisa did a great job of listening to what my needs and wants were and made my car buying process painless. I have purchased at least 20 cars in my life and this by far was the easiest to do as far as what I wanted, the price I needed to have and the small amount of time "negotiating". I will be recommending this dealership and Lisa to anyone looking for a new vehicle.

Cynthia Brown

Sep 15, 2010

We have always had good service there. The service people are always very nice. I really like Lisa Polson, she is very professional while being friendly at the same time. We will definately buy our next car from her (We have bought two so far).there was one time that we wern't "thrilled" we took the M in for a wash and the tires were still dirty when the car came back. My husband pointed it out to the technician and he was insulted that Lonnie asked him to take it back and redo the tires.Otherwise everyone is great!

DMcFee

Sep 8, 2010

This is our first venture into the luxury SUV world. My husband checked out all of the dealers who had vehicles in the same class as the EX35. One local dealer's sales staff was so arrogant that they scattered as my husband entered the dealership. That definitely did NOT happen at Jim Lupient Infiniti. My husband came home so excited and raving on about the EX35 and Mary (the sales rep) and Kathy (the finance rep)(this was the only place that elicited that response from him) that I knew that was the SUV I wanted. When I walked in with my husband approx 60 minutes later that same evening, Mary began "selling" me on the vehicle - my response was that she had already sold the vehicle and I was just here to pick out the color's and options. I am looking forward to a long and rewarding partnership with Jim Lupient Infiniti. Great vehicle, great staff, and outstanding service - you will not be disappointed.

jimproman

Aug 30, 2010

I've purchased or leased five new Infiniti's from Lupient ('97, '00, '04, '07 & '10), plus my wife and son/daughter-in-law purchased pre-owned ones. The sales and service experiences keep me coming back. I also have referred many friends and relatives to them. They always treat their customers fairly and with respect, unlike experiences I hear about at other car dealers.