Jim Norton Toyota reviews

TRO

Oct 28, 2016

No pressure. Definitely no haggling! All my questions were answered, our sales guy was very knowledgeable and helpful. The finance guy was quick and very easy to work with.

Cefaulkner16

Oct 26, 2016

I had a pleasant experience at Jim Norton. I Walked the car lot looking for the car I wanted without the pressure of a salesman shadowing me. When I was ready to talk about purchasing my Toyota 4 Runner, DJ had no problem answering any questions I had. He made my car buying experience Quick, stress free, and most importantly AFFORDABLE! I'm happy to say DJ and Jim Norton Toyota will be my life time dealership.

Clarice D Wilson

Oct 25, 2016

I owned a '98 Camry. I took it in for repair and it turned out that the repairs were going to be really expensive. Mr. Fry put me in a rental car and later that day broke the sad news to me. He referred me to Mr. Blocker. Mr. Blocker and Mr. Andreasen diligently worked to get me into my Corolla. I am extremely thankful and forever grateful. Mr. Blocker patiently showed me each item on the instrument panel and even synced my phone to the bluetooth (I hope I said that correctly!). Mr. Andreasen explained the details of my contract in a way that was easy for me to understand.

Janet

Oct 23, 2016

Everything easy start to finish. Easy to schedule, easy to check in, pleasant waiting area, free cookie and coffee, work done quickly and completely, notified on my phone when work was done and check out easy.

Bryan

Oct 17, 2016

The customer service was excellent, curtious through and through. The free cookies, muffins, coffee and tea are alway nice to munch on while you wait.

Blue Streak Baby

Oct 16, 2016

Todd was Very Helpful,Friendly,Informative,and Understanding.He made the Purchase of the car Easy,Nice Test Drive,and Helping me with the Purchase of the car and explained all the paperwork and the Price of the car to me thoroughly.

Deborah

Oct 11, 2016

Timely and courteous service. Waiting area was clean and comfortable with free access to internet, free coffee and refreshments. Estimated time for repairs was accurate.

Kenny

Oct 11, 2016

staff was friendly and helpful. The repairs were done correctly and my truck came back cleaner than when it was when I brought it in.

Kevin L

Oct 9, 2016

Started the dreaded process to trade in and buy a car. Met with Gibson and explained the issues I was having to deal with such as possible negative equity in my trade. He listened and showed me several different cars based on what we told him we were looking for. After some time, decided on the car we wanted. Financing was smooth and each and every person was respectful of my time and desires. Buying a car can take some time but I bet I never went more than 30 minutes before a employee asked if we needed anything. Absolutely the best car buying experience I have ever had. Would highly recommend them and could not say enough good things about them. First class people.

Judy

Oct 8, 2016

The Service manager explained all things in an understandable way. He was very helpful and polite. It is easy to do business with Jim Norton Toyota, they are very customer service oriented.

Kevin

Oct 8, 2016

Started the dreaded process to trade in and buy a car. Met with Gibson and explained the issues I was having to deal with such as possible negative equity in my trade. He listened and showed me several different cars based on what we told him we were looking for. After some time, decided on the car we wanted. Financing was smooth and each and every person was respectful of my time and desires. Buying a car can take some time but I bet I never went more than 30 minutes before a employee asked if we needed anything. Absolutely the best car buying experience I have ever had. Would highly recommend them and could not say enough good things about them. First class people.

Robert

Oct 4, 2016

The sales man , Chuck, was very honest and caring. He was the main reason I purchased a car from your dealership. I have bought over 40 new cars in my lifetime so I know a good salesman. Also, Shane did not put pressure on me to buy other things which I appreciated very much.

Carolyn

Oct 3, 2016

My sales person was very knowleagable and helpful. She was very calm and pleasant. I never felt pressured. She made the experience of buying a car fun and exciting.

Very Happy Customer.

Oct 3, 2016

A lady hit our 2015 RAV4 LIMITED. We put it on a AAA flat bed truck and hauled it to Jim Norton Toyota for repairs. Daryl was outstanding with his knowledge and professionalism . He answered all of our questions and we are 100% + happy with the repairs. We recommend Jim Norton (and Daryl) to all who need repairs.

Nathan

Sep 29, 2016

The ability to make service appointments makes the planning easy; the wait time for servicing our vehicles is always minimal, and the work is first-rate. We have never had an issue with service or repair work at Jim Norton Toyota!

JHowell

Sep 23, 2016

My husband and I pulled up on a Thursday evening wanting to test drive a car we found online at this dealer. We were greeted at our cars when we pulled up by Lauden Bisel who escorted us inside and offered us something to drink. We told him what we were looking for and he showed us just that! We ended up being disappointed by what we came to look at, but Lauden was patient and suggested a few different cars. We fell in love with not only one, but two new vehicles! (We were planning on purchasing two vehicles, just didn't plan on having such luck at the first dealer we went to). These were the 4th and 5th automobiles we've purchased from this dealer. Shane Reed was our finance guy. He was quick and efficient and got us a better rate than the super low credit union quote! Lauden, Kyle (manager), and Shane all stayed late to make sure we were happy with our new vehicles. We received fair to generous values for our trade-ins and the experience was painless. We're hoping these cars will last us for some time, but we will definitely be back in the future and will recommend Jim Norton Toyota to all our friends and family.

Osubauers

Sep 22, 2016

Thank you, Jim Norton Toyota! We returned yesterday to buy our second Certified Used Toyota from this dealership. Sales (Dr. Todd) and financing (Nick Jones) treated us so well and were very knowledgeable! The amazing selection of quality cars is impressive and their customer service is impeccable.

Robamy1

Sep 21, 2016

Joe was very helpful and courteous. Best experience buying a car we've had in a while from the sales part to financing. Will definitely be back.

Daniel

Sep 19, 2016

Friendly, efficient and even though I was informed of a service I needed soon there was no pressure to 'do it now'. Great service department!

Jeff

Sep 19, 2016

The fast, friendly service. Everyone seemed glad to see me. The repair was fast enough I barely had time to enjoy comfortable lounge.

JKuzi

Sep 19, 2016

This weekend we purchased our 3rd car from Robert and Jim Norton. As always the experience was great! My wife looked at several different options, and Robert was extremely helpful. When it came time for the numbers piece it was quick and easy. I have never felt like I was in the middle of some shady "haggle" game and I feel we have walked away all three times with a very fair deal!Joel was our finance person and he was great to work with as well. He went above and beyond and found a special incentive for the weekend that saved us $1,000! We had already completed the paperwork, but he took the time to redo it so we could get the credit. He did not have to, but that is the level of customer service we continually receive from the staff at Jim Norton.Go see Robert if you go! Thank you both for your help this weekend!

Replacementfast

Sep 17, 2016

Needed a car to replace our daughters car from an accident (not her fault).We were in and out quickly and no pressure!Very easy process!

Rod

Sep 13, 2016

Very friendly, very helpful, very knowledgeable staff leading to a great buying experience resulting in very happy customers.Thanks for all your help.

allid1993

Sep 11, 2016

Joe was fun and you could tell he really knew what he was talking about with the cars. Every other place I've been to didn't have a clue about their own vehicles.

Amy

Sep 10, 2016

Dakota was great, very professional and thorough, and he went the extra mile by getting our bumper secured by the body shop while we were there. What a good guy!

Linda

Sep 7, 2016

courteous fast service with free cookies, water and coffee while I waited. Will definitely come back again as I have for 12 years. Jim Norton is the only one that I let service my car since I bought it new from them in 2004.

Cynthia

Sep 6, 2016

Everyone was very nice and efficient. I had just gotten off work and they completed my oil change in a timely manner.

Martha

Sep 4, 2016

Sales staff was so knowledgeable about the Toyota vehicles. She wasn't high pressure when it came to making our decision to purchasing the car of our choice. She was very helpful.The financial man was so easy to deal with. He made our transactions uncomplicated.

Kim Davis

Sep 3, 2016

Highly recommend Terry Howard and Nick Jones. They were both a joy to work with. Friendly, no pressure selling and just overall good men. Had a fabulous car buying experience.

Malinda

Sep 3, 2016

Very welcoming atmosphere, short wait time and info provided once service has been completed. Would highly recommend this dealership to anyone looking to purchase a new vehicle.

mmgurley1

Sep 2, 2016

Everybody at Jim Norton is extremely helpful and courteous! We have bought 2 cars from them and each time was easy and stress-free!! Go see Robert Blocker!!!

Marlo

Aug 29, 2016

Even though we were many miles short of the 10,000 mile oil change target, we are getting ready to make a trip of several thousand miles. We wanted the oil changed, tires rotated and etc., and the car washed. All was done and done quickly and we were on our way with peace of mind about the car being ready for our trip of many miles. Thank you, service staff, for a job very satisfactorily done!!

Tommy

Aug 28, 2016

Everything especially the customer service area where you wait on your vehicle this area is the nicest I've ever seen at any dealership.It shows care about customer.

Steve

Aug 19, 2016

My service adviser Josh Pippen was my adviser at Fowler Toyota. I trust Josh and he invited me to give him a chance at your dealership so I did. Josh was great as he always has been.

Herman

Aug 15, 2016

I always receive prompt service from making an appointment to receiving my car back. The staff is always friendly & knowledgeable.

Jeremy

Aug 14, 2016

Efficiency, friendliness, communication were all handled extremely well. I also feel like my service was more thorough than I could have ever expected. Recalls were taken care without asking, our vacation did have to be cancelled, and because of the service department, we would like to purchase our next car here when we're ready.

joseav_11

Aug 14, 2016

Went in with a vehicle already in mind. Was helped almost immediately. Received exceptional customer service. Aside from a bit of a wait at financing, which I expected, the experience was great.

Ken.Reddick

Aug 13, 2016

We had been so mistreated at a dealership earlier that day. We had a vehicle taken away from us simply because the other customer was doing in house financing and we were cash customers. We told our story to Todd Roberts when we first showed up to Jim Norton Toyota and promised us we'd be treated with respect and he would find us a great deal. Problem was we had a tight budget. We were shopping for something reliable, newer, a great family car and under $5,000. Not an easy feat. Todd promised to find us a great car. We walked the entire used lot looking at everything he had to offer. He was so patient and informative. He was great with our two children. He was so polite. We are very particular and were not willing to settle. He then told us of a deal that had just been finalized in the new car department. He said an older couple had come in with a great trade. A 2004 Honda CRV with low miles. I quickly looked up the NADA value on my phone while he went to retreave the vehicle. I looked at my wife and said, no way this is in our budget. Not gonna be a nice vehicle if we can afford it. He pulled up in a super sharp, extra clean little SUV. It was my wife's wish list #1! After driving the vehicle we reminded him of our budget. He assured us that it shouldn't be a problem. He didn't even make us negotiate. He went straight to management and told them our offer. Within a few minutes we were the happy new owners of a great vehicle. Better than anything we had seen in the past weeks. We had driven hundreds of miles looking at vehicles. Trying to find the perfect vehicle. I am 100% sure that had we never pulled in to Jim Norton Toyota that evening and walked right up to Todd Roberts we would still be looking. Trying to not settle for some high mileage car. Thank you Todd and thank you Jim Norton Toyota!

Jacob

Aug 9, 2016

I told the salesman what I wanted and needed .He made it happen even when I knew I had the worst credit. The hole team made me welcomed and made it happen quick.

Susan

Aug 8, 2016

I bought the car on the internet. They described it perfectly and honestly. We had some problems on our end wiring the money and they were very patient with us and personable

Charlie

Aug 8, 2016

I have always dreaded purchasing a car, especially a pre-owned car. Think I would rather have surgery than go through this process. However, after visiting with Todd Roberts and then purchasing a 2015 Sequoia, I was pleasantly surprised that Todd did not pressure me in any way and listened to me as to what I needed in a used vehicle. I value his knowledge and when I am in the market to purchase another vehicle, I will certainly come to Jim Norton and get with Todd.

Carl

Aug 5, 2016

I had shopped several places and knew the model and package I wanted. The salesman found the right car and did not try to redirect me but was very professional in accomplishing everything I wanted.

Donna

Aug 5, 2016

Treated. me respectfully. I trust them totally.They came thru 110%. They thought of me first and foremost. Friendly, caring, accommodating and lots of fun too.Great place to do business

Kaylynn

Aug 4, 2016

I told them what I wanted, they found it . I told them what I could afford, they made it happen. They were fast, true to ttheir word and did not play games.

Robert

Aug 2, 2016

We had an opportunity for improvement in the communication from the vehicle we ordered...once we expressed our concerns we felt as if we were truly VIP customers and everything was incredibly smooth and I have already suggested a friend in the market for a similar vehicle to visit your business.

Katie

Aug 1, 2016

The facility was impressive, the customer service was awesome. I felt like they just found what we didn't even know we could have and informed us of our choices and made it happen. Our sales rep, Robert Blocker was knowledgeable, understanding and patient with us as we made our choice. We went in thinking we would be looking at used cars, and Robert got us into a brand new car at an affordable payment. He and Shaun and Todd Montgomery were all wonderful to work with and really didn't rush us or pressure us as we went back and forth between leasing and buying. Great experience, great incentive, great customer service!

Sherry

Aug 1, 2016

our salesman, Travis Austin,is a great asset to your dealership. We found a few cars that we really liked and it all came down to wanting to purchase a vehicle from Travis. Tremendous service.

Steve

Aug 1, 2016

Friendliness of employees and working well with us. Very nice and welcoming dealership and/or showroom. It was a really wonderful experience.

kate

Aug 1, 2016

I went in thinking all I could afford was a used vehicle. With the sale that was currently going on and the awesome team that worked with us, we left there with a brand new 2016 Corolla S. I love the car, love the deal and am so pleased. The dealership is just beautiful and accommodating to buyers and those getting their cars serviced. The members we worked with were so incredibly patient as we made our choices and we did not feel any pressure from them, only helpful ideas and incentives to making the right choice for us. In my opinion the Toyota brand cannot be beat and neither can Jim Norton Toyota!Thank you to Robert Blocker for your patience and understanding!Thank you Todd Montgomery for your patience and working out our options!Thank you to Shouen Newsome for helping us pick the best option for us and giving us ideas to make it work!

Jerry Adsit

Jul 30, 2016

Salesperson Joshua Schneider was a breath of fresh air when it came to buying a car; informative not pushy. And we worked out a GREAT deal with the help of his manager Thad Bond. Plus Shane Reed in Finance got my interest rate down 4% lower than my own lender and still included GAP coverage. When I pulled off the lot at Jim Norton Used Cars I had a good feeling. They dont gang up on you, they work as a team to make it happen. I rely on what I hope is honest customer feedback before making major purchases. Thanks Joshua, Thad, and Shane for doing a nice job!

Car girl patty

Jul 28, 2016

Adam made my car buying experience very smooth. He was Very helpful, knowledgeable and was not aggressive in just making a sale. I would highly recommend him as a salesman to my friends if buying at Jim Norton Tulsa.

Edward

Jul 23, 2016

Gibson, our salesman, worked with us the way WE wanted to work. We did most of it via email. It saved a lot of time and allowed us to research the cars before hitting the lot.

TomJ

Jul 23, 2016

Visited last December looking for a pre-owned Toyota Tundra. Everyone from the sales staff, financing department, and management never made us feel rushed as we took our time selecting a truck and discussing finance options.

Webster

Jul 22, 2016

Professionalism; friendly;immediate contact upon arrival; confidence in your ability to address my needs; Easy appointment process as well as availability; repeat customer

Deborah

Jul 21, 2016

Sales and Finance were great. They provided all the information I needed and made me feel very comfortable and not pressured

Jason

Jul 21, 2016

Very knowledgeable staff, willing to answer questions, and strive to be as helpful as possible and try to satisfy as best they could

Ann

Jul 20, 2016

Courtesy from beginning to end! Also liked knowing approximately when my car would be finished, and it was spot on! Also was advised on what would be done

Charles

Jul 20, 2016

My salesman Joe Forler really listened. Joe found me the perfect car and worked with me thru the whole deal. I actually felt good about the purchase and the business manager, Todd Montgomery was extremely good. Both men really know their business. Very good people

Eppersons

Jul 20, 2016

We had an awesome experience buying our 2016 Camry, got a great deal, good trade in and very pleased with Robert blocker and NickJones. Job well done.

E.Kaye

Jul 16, 2016

I was going on an extended trip and although my maintenance required light had not yet come on, I knew it would just shortly after I was on my way. Jim Norton got me right in. While on my trip my maintenance light did come on so I called the service department and they walked me through the steps to reset it. I bought my car there and have had all my service done there. Everyone in the service department that I have worked with is so friendly and they make me feel very welcome.

Brett

Jul 15, 2016

This was the second vehicle we have purchased through Jim Norton and it was the smoothest transaction we have had when purchasing a vehicle. Not only did Gib schedule a good time for me to meet him, test drive, he went out of his way to ensure that our transaction went smoothly. Every staff member we came across was very nice and friendly.

Guy

Jul 15, 2016

Convenient and excellent customer service personnel. It's easy to schedule appointments and I never feel pressured to add unnecessary service. I am always confident that my car has been given quality service

Sarah Derryberry

Jun 28, 2016

This was my first car purchase with Jim Norton Toyota - I bought a 2011 Toyota Prius, traded in my 2007 Honda Pilot. I had accompanied a friend through her car buying experience and subsequent service experience over the past 10 years which has been positive. I also have a friend who works in the parts department who steered her and me to good salesmen on both occasions. Todd Roberts was the salesman I worked with and he was great. Genuinely friendly but very focused on making sure I understood the particulars (similarities and differences) of each model I drove. He also made the finance and trade-in conversation comfortable and not at all pushy. I had been in communication with Todd via text, made an appointment the previous weekend and had to cancel at the last minute and later made a new one the following weekend. I got a little leery that they were going to be pushy because I got 3 different phone calls from a manager and someone else checking on the status of my set up with Todd so I went in fearful this meant Todd would end up being pushy but he was not in the least. Aside from that it was a great experience and I love, love, love my new Prius!

jamccargar

Jun 20, 2016

The process of buying cars has always been somewhat overwhelming to me. When I walked in to Jim Norton, I knew I wanted to be in a RAV4 but I really had no idea of what I wanted from it other than wanting a great, reliable car. From the test drive through the delivery, I was impressed by how much knowledge Beth had on all the bells and whistles of my RAV as well as just car performance and maintenance. She really sold me on all the features and benefits of my new RAV4 and I can't wait to try it all out! More than that, during the time I waited to finalize all the paperwork, she sat and visited with me and swapped stories about life in general, taking the time to get to know me and let me know her a little better. Those small, personal connections with her really made an impression on me. I will be looking for people to send her way and hope she's still around when it's time for my next Toyota!

Charlie

Jun 18, 2016

Todd Roberts was an enjoyable fellow and made the process easy for us. He provided great information on all of the features of the truck and gave us the time and space to make the decision. Thanks Todd!

Robin

Jun 16, 2016

My salesman Tim Thompson was great!!! Very friendly and very informative. Answered all my questions and then some. Went out of his way to make us comfortable in the heat of the day. I would recommend looking him up if your interested in buying a new Toyota.

sjp119

Jun 16, 2016

Love the new service drive and the friendly, qualified people always willing to go the extra mile for great service! Will definitely be back for service and purchases!

Alifal21

Jun 14, 2016

I have never worked with a sales men with more kindness and honesty! The best car sale experience ever! Not only did he find us the perfect car we were looking for but helped us find the price we wanted! He was not at all a typical sales men, very friendly and seemed very genuine. We definitely appreciate his help and will never go anywhere else. We found the car and drove home with it the very next day! They even offered to have us take it home that night just to see how it runs before we bought it the next day! I recommend this dealership and sales man! :)

Rick Loggins

Jun 9, 2016

I am a return customer to Jim Norton Toyota. I have tried other dealerships, but you can't beat Jim Norton! Tod Roberts is great!

Valerie Krenz

Jun 7, 2016

Brent, is a excellent service rep, he had my car ready as promised. He he friendly and always ask how my husband is doing and to tell him hi. Trust the work that the service center does on my vehicles.

Tmcpa

Jun 3, 2016

Our salesman, Dalton, was very friendly and courteous. He was helpful in pointing out the various features of the cars we drove and did not pressure us to purchase. The free lunch and snow cones were an added bonus.

Blake12

Jun 3, 2016

Great sales experience. Our salesman was great. He was very informative and very helpful. He was able to answer all of our questions and found exactly what we were looking for!

extreme shopper

May 26, 2016

Mace Wilson was great and patient with me as I drove 8 cars(at least)!He really helped me by being so encouraging and trying to show me what Ithought I wanted. He suggested the car I bought, at first I wasn't sure thansaid I would drive it. I ended up getting a Toyota Venza and I love it!He is a Jewel!Kyle was also efficient, I was in a hurry to go to my granddaughters birthday party and he was as fast as he could be.

JoeRemis

May 20, 2016

Richard was amazing to deal with, he makes you feel comfortable and never pressures you. This is the 5th car we have bought from Richard. He listens to our needs and wants and goes out of his way to find a car with what we are looking for.

Robert987123

May 19, 2016

I just purchased a 2016 Tundra. I was amazed how hard everyone worked to get close to the payments I wanted. They did not try to get me into a truck I didn't want to make the payments work. Thank you for that.

Luis

May 17, 2016

What a nice surprise to walk into a dealership and not feel like vultures were descending on me. The salesman was very professional and knowledgeable. Thanks Richard Haase

whineaboutthewhine

May 12, 2016

I bought a 2012 Toyota Rav4 v6 Ltd 4wd last year. It had the transmission whining noise present when I bought it. I didn't know what it was so I end up purchasing the vehicle. After a few months of doing online searches, I found that my Rav4 did have the transmission issue. I was disappointed that they would sell a vehicle like that. I assume that they already knew there was tranny whine since it was certified. I took my rav4 to the shop and they did hear the whine as well, so I got my tranny changed (which was free due to powertrain warranty). A few weeks after getting the tranny work done, I checked my spare tire to find it as a 17" steelie. It was a 17" alloy that comes on the Ltd models when I first bought it. I assume someone swapped out my spare since I left my vehicle at the shop for a couple of days. I would have complained but this was a few weeks afterwards, so I know they would have claimed that it was not them. I always liked Jim Norton Toyota and have been serviced there many times. Now I'm not sure about going there anymore and I no longer own the Rav4.

Paula B

May 10, 2016

We recently purchased a Toyota 4Runner from Jim Norton Toyota. Our sales person, Robert Blocker, was knowledgeable, friendly, and helpful. It was a great experience overall and I love my new 4Runner!

ty_08

May 6, 2016

I had been looking for a newer vehicle for about the past month since my previous one had been totaled in a rear end collision. I was getting very tired of what I saw in my price range for what I wanted and needed. I looked to private owners and a vast number of dealerships but just didn't want to take the plunge UNTIL I pulled up to Jim Norton Toyota. We saw a Honda we wanted to take a closer look at due to the fact it was nicely priced and looked to be in great condition. At first it was like all of the other experiences, I was skeptical and deep down didn't feel like dishing out a load of cash for a car. When we pulled up Todd Roberts greeted us with a smile and the pleasantries you'd expect at a car dealership. But the nicest thing is he wasn't pushy but he was informative. In my mind, being a salesperson is not about making a deal happen no matter what, but it's about genuinely helping the person your selling to with the knowledge you have. That is what Todd did, he helped us with his knowledge and expertise. He was very professional and attentive to the needs we had. Once we had made the decision and made the deal happen with the car it was a breeze from then on forward and they had us out in no time with our beautiful new "to us" ride. I am VERY happy we went to Jim Norton Toyota and I will gladly recommend their services to anyone!!! Thank you Todd Roberts, Kyle Collins and the rest of the team for making this car buying experience a fun and enjoyable one!

Tundra buyer

May 5, 2016

My salesman, Randall, was very professional and attentive. I drove several vehicles before I decided which one I was interested in. He was well prepared in his knowledge of the Tundra and helpful. I had driven a Toyota Tacoma for the last 8 years and was ready for a up grade and a bigger truck. Randall helped me achieve that within my price range. I am very pleased with my purchase and my buying experience at Jim Norton Toyota.

Johnxrayman

May 5, 2016

Sales worked with us. Dealership is very nice. This is our 3rd purchase at Jim Norton Toyota. Robert Blocker was our salesman. I always use him for my car purchases. Brian Smith was our business manager.

Rav buyer

May 4, 2016

I found everyone very friendly and very helpful. My salesman, Dr. Todd Roberts,was so helpful, explaining everything so clearly and showing me how to use all the extras, i.e. Phone use, radio, safety features, etc.. Kord explained all the paperwork and introduced me to Eric in the service area and showed me how to get into the service area. Keith was so kind to everyone that came with me. Christian made sure we were seated comfortably while we waited and brought us all water. They all worked together to make my bit a wonderful experience. Thank you all!

Toyota 291

Apr 30, 2016

Robert Blocker did an exceptional job at finding the exact vehicle we were looking for at a resonable price. I was very pleased with the car buying experience.

w.h.oakley

Apr 30, 2016

Robert was professional and well prepared in his knowledge of the Avalon which I was looking for. He did not put pressure, but went about the task of giving me his best deal without haggling or using discourteous sales tactics. I felt at ease in making the transaction, thanks to my friend, Bob who was with me and knew Robert. All my questions were answered to my satisfaction and when I declined his offer to lease me a car, he did not continue to push in that direction. After the sale was completed and I drove off in my new car, I thought "this may be the best car-buying experience of my life.

Abuaziz36

Apr 27, 2016

We agreed on the truck price, they put deferent price on the paper work and I was told they give me free warranty, they don't give anything for free , also I called the service department for price on a key, when I got there I end up paying $78 more than they told over the phone.

tyler.mccullar

Apr 22, 2016

I was incredibly impressed with how stress free this purchase was. Mace, Kord, and Mike all genuinely care about their customer and work with you to get the best deal possible. Very warm and inviting atmosphere at Jim Norton. Will be a repeat customer!!!

Venzabuyer

Apr 22, 2016

Spent a lot of time with us going over several vehicles. Very polite and courteous salesman. He made sure we were taken care of throughout the whole process.

Vrae

Apr 22, 2016

Everyone was helpful and enjoyable. Joe did an excellent job of helping me pick the right car for me. I would recommend that everyone I know go see Joe at Jimnorton Toyota.

Casey Barrow

Apr 21, 2016

Richard did an excellent job. The process was quick, easy, and efficient. No sales tactics. Honest and attentive service. The vehicle that we purchased was exactly what we wanted and Richard negotiated the price we wanted as well.

Jdempsjn

Apr 17, 2016

Dr. Todd Roberts provided great sales assistance without undue pressure and worked with us until we could come to an agreement on the vehicle we wanted. We have purchased a number of vehicles from Jim Norton and trust their staff.

disgusted25

Apr 14, 2016

My car Scion xb. 2009 is currently under a oil consumption test bring back during certain milage listed. I live close to an hour away an getting close to that milage it was bout under 150 less to the miles listed ... due to us living so far out I knew be very close to that milage ... I called spoke with lady April 13 wed. 11:15 am Next time I will be writing everyone's name down I speak to. Didn't think I needed to. I will now. Including the person this lady asked to ensure it was OK to come in Lil early instead of during milage listed. Because we live so far out and I have my kids with me I have to make appointment so I'm not there forever ...I was told it was ok. I get there today thrust at 915 app time 930 and was told no I cant. Have to come back during milage listed . What two guys told me at desk. Extremely upset being told I could. U wasted my time coming in and gas money. And now I have to try make back in remind u I live almost hour away back an forth ... to get this checked. A 2nd trip to u all my time my gas ... thanks for costing me trips unnecessary. No compensation for this trip that was told I could come in and had to head back home. Thanks for being a extreme inconvenience. Please have u r service area when they are asked to verify if it's OK to come before it's needed because they live so far out. To make sure it's the right darn answer. When u tell the customer who made an appointment to come in cause u said it was OK . Disgusted with u r service dept. Period wasting my valuable time and gas money.

Bobby

Apr 8, 2016

Straightforward, no crap buying. Sold exactly what I needed in an open and professional manner. This was the most positive buying experience I have ever had.

Melanie

Apr 8, 2016

Zac usually helps me at the service desk and he's terrific. Had a different guy this time (sorry, but I don't remember his name) -- still courteous, helpful, respectful and superb service -- as always. I love you guys! Thanks!

Rachel

Apr 8, 2016

In love with my new car (2016 Toyota Corolla). Nick is very knowledgable and did a great job on finding what I like and putting me in the car of my dreams as well as sticking with my budget!

Kristen

Apr 7, 2016

It was a pleasant experience. I didn't feel pressured into buying a car and felt they really listened to our needs and wants to get the best deal.

CHARLIE PEOPLES

Apr 6, 2016

Thank you guys! I am very happy with my new (to me) Prius! I greatly appreciate all your efforts and your facilities are by-far the nicest around!

debbiec127

Apr 6, 2016

Robert gave me all the information I needed to choose my car whilst I was in Florida. When I got to Tulsa it was gased up and ready to roll within less than an hour. When I needed to get my car window fixed he gave me a spanking new loaner car. Every employee I met was very nice and professional, but Robert Blocker topped the cake. Happy customer

Melanie

Apr 5, 2016

Dustin knew my name and was quick to find what I wanted . Sean , in financial, was great and all of my information was the same as the last time I leased a car , making the process go smoothly.

Patricia

Apr 5, 2016

Made an appointment and got there a little early. Had 10,000 mile check up on RAV4. Car was ready in no time at all.

Janice

Apr 4, 2016

Appointment time was kept and out in less than an hour which is what I was told when making the appointment

Carl

Apr 2, 2016

Friendly staff. Using an online price comparison tool I think I got a great deal from their haggle free internet sales process.

Loganawofford

Apr 2, 2016

Had been having troubles with other dealerships taking to long and beating around the bush, once we got to Jim Norton our troubles were solved

Donna

Mar 31, 2016

My salesperson was AWESOME! Low pressure, great deal. Go to Jim Norton Toyota for your next car. Ask for Beth.

Kara

Mar 31, 2016

Everyone was very polite and listened to what I wanted. Worked hard to get the best deal for me I am very happy with my experience

Kelly

Mar 31, 2016

Shane Lowe was awesome! No pressure for the sale and he really listened to me about what I did and didn't want.

Margie

Mar 31, 2016

Darren was well informed and especially helpful in the purchaseof my car. He continued his helpfulness after the purchase by setting up my Bluetooth and my GPS system.

Carol

Mar 29, 2016

Everyone I dealt with was friendly, polite and helpful - as always. The coffee you give clients is delicious. The whole set up of the building is welcoming and the armchairs and tables and chairs are very comfortable. Can't say enough good about Jim Norton Toyota. Always a pleasure to have to visit for whatever reason.

Michael

Mar 28, 2016

I arrived without an appointment, but was worked in and the work was almost finished before I got settled in the lounge area.

Ernest

Mar 27, 2016

Ease of getting an appointment for the date I needed. Also the friendly service rep that handled the paperwork. The wait while service was completed was not too long and the waiting area was vedry comfortable.

Jon

Mar 26, 2016

It was relatively quick and easy. I scheduled my dealer recall and they were able to get me right in that afternoon to inspect the vehicle and get me going.

Tonja71

Mar 26, 2016

I was able to purchase a car from Lauden Bisel and he was a great salesperson. He was able to get what I needed to get done. I also worked with Nick Jones in the financing department and he was able to get the financing that I needed. Lauden and Nick both went beyond what was needed in order for me to get a car. I recommend this dealership.

Edward

Mar 25, 2016

Ease of service, honesty in dealing with service person & car available when I had to leave car over weekend unexpectedly.

Pamela

Mar 23, 2016

Loved working with Terry. Knew what I wanted when I pulled into the parking lot. Two and a half hours later I was driving out in my new car.

Tom32216

Mar 23, 2016

Wanted a 4-Runner and Robert Blocker showed me quickly and efficiently the vehicle I wanted.He has broad knowledge of the products they sell at this dealership and I will go to him and this dealership to buy another car in the future.

Thiam

Mar 22, 2016

I thank sale agent and loan officer for fast buying process, and clean condition.l happy for customer service and good communication.

rdmoss8atatt.net

Mar 18, 2016

Went in to look and walked out with a Highlander. It took a while, but we were allowed to take the vehicle home and finish the next day. Very good job and got everything I asked for.

TheKidD

Mar 16, 2016

I wanted to buy a vehicle. The vehicle needed at least $1,300 worth of work immediately. Both the salesman and Patrick agreed that the vehicle needed the service. Patrick was not willing to service the vehicle or come down on price one cent. He wanted me to pay the sticker price for a vehicle that needed that much work. His offer was to charge me full price and then only charge me what he would have to pay to get the vehicle serviced. I've been a loyal customer of Jim Norton Toyota for 15 years. I feel like I deserved to be treated a little more fairly, not held to double standards. I would still recommend the service department to everyone, but I'm finished with the sales department. I do want to say that the salesmen I worked with were fantastic.

Brande

Mar 15, 2016

I liked that David listened, gave me advice, and was so patient and determined to find the right choice with me.

April

Mar 14, 2016

The people are wonderful. They make you feel like they want to take care of you. Getting our car serviced is such a smooth and easy process.

Flinn

Mar 14, 2016

All explained up front. Nice to have Zack remember me and my car. Nice area to wait for service to be completed.

Jared

Mar 14, 2016

Everyone was very professional and easy too work with. Got us in and out as fast as they could and we felt very valued as customers.

Joyce

Mar 13, 2016

David Holmes does an excellent job with his service. He is always extremely polite, takes the time to listen and address any concerns or issues I have, and goes above and beyond to ensure I receive the best service possible in the most timely manner. David makes me feel as if he truly cares about me and I am not just another customer.

Mary

Mar 13, 2016

Everyone was professional, facility was clean and organized looking too.. I had taken my vehicle about the issue a couple of times to another business without resolution. Jim Norton Toyota found the issue and fixed it once and for all. I will be coming back for service.

Charles

Mar 12, 2016

It was quick and hassle free. A great experience, I would recommend every one to go there and buy a car, truck, or suv.

James

Mar 11, 2016

Greeted as soon as I got there by one of the managers as I wanted on Shane Reed our sales person. Loved that I could so initial info online before I ever got there. Think I was lucky that Shane answered my call though. Couldn't pick it up till the next day and Shane came back on his day off to take care of us.

Roger

Mar 11, 2016

Always a pleasure at the Service Dept. I checked my invoice when I got home, found out I was slightly overcharged, based on what I had been paying for previous oil changes. One quick email and it was immediately resolved. This is the kind of reason that I have always returned to JNT to service my vehicle, and the reason I will continue to go there.

Shawn

Mar 11, 2016

Absolute satisfication would sum up my experience at Jim Norton! I am also in sales and manager a large dealership in Tulsa OK, It is so nice to be treated like I treat my customers, and have every member of the team working toward complete customer satifcation. Don Ward was my salesman and did an excellent job from meet and great to delivery, Kenny Owen is a very experienced sales-manger whom did an amazing job with absolutely no pressure, only help and he left no doubt in my mind that I was dealing with professionals focused on my wants and needs in a new truck... As I wrapped up the deal with Kyle Collins I continued to observe another professional extend a helping hand in finance and warranty. Steven was "Johnny on the spot" with my add-ons and delivered the same service only days before quoted. I would recommend, even urge anyone I know to give this team of professionals a shot at your business. They will "EARN" it.

E.Darcey

Mar 11, 2016

The best and fastest car deal ever I have purchased a few used cars from JN but this gentlemen is an amazing care taker will tell you everything the good and the bad. I love my 2016 sieena and that I am very happy with the consolting I received from Mr. Dumas

Hollis

Mar 10, 2016

Everyone was very personable and nice!!!! I enjoyed talking to your personnel about the Lord!! I will definitely be recommending your place of business to people for sure!

Sandra

Mar 10, 2016

Gibson was super nice and friendly as was everyone we interacted with while there. Showroom was very clean and comfortable.

Carol

Mar 8, 2016

I like the friendly customer service provided by your service department. I also appreciate that you provide a nice place to wait while the car is being services and the food and drinks.

Kelly

Mar 8, 2016

At no time did we feel "high" pressured into purchasing a vehicle. Personnel were helpful and pleasant during the selection and purchase process. We feel we can trust Jim Norton Toyota, because of a previous purchase.

Larry

Mar 7, 2016

Everything! Exceptionally friendly service and spotless facilities made this experience delightful instead of dreadful. Definitely our preferred Toyota dealership. Mr. Norton runs a top quality establishment.

Suellen

Mar 6, 2016

Richard my car sales rep was great, he was not pushy, and very helpful. I would highly recommend Jim Norton Toyota.

Noreen

Mar 5, 2016

Knowledgable sales person who took a lot of time with me to show me different options. He was very personable.

Ben

Mar 4, 2016

We had the MOST awesome salesman, Mr Willy Lense. He answered EVERY question and was most patient and kind. He was very knowledgable and helpful. One of the best salesman I have EVER dealt with. Also our finance person, Kord was awesome. Explained everything in detail, answered every question. Was a VERY pleasant experience.

Jeff

Mar 4, 2016

Everything was explained up front. They kept me posted on the repairs. They did quality work and were done early. Good customer service too.

Fred & Wilma

Mar 4, 2016

This is the second vehicle we have purchased from Jim Norton. After the first car was rear ended and totaled we were able to find a replacement vehicle that we met our needs. Salesman was very helpful and informative. Financing went smoothly. Our only complaint was being pressured to purchase an extended warranty and service contract.

Tiffany

Mar 3, 2016

I appreciate each individual who was a part of helping us with our loan. The salesman and financial business manager were extremely helpful in finding us the right van for our family.

Lisa

Feb 29, 2016

David listened to my requests and acted upon required service; he offered a loaner car; he called as soon as my car was ready; and let me know what services will be required soon.

James

Feb 27, 2016

The prompt courteous check in attendant and the service assistant at the service desk that helped me. Both ladies did an excellent job of helping me check in and check out when my service was done at 60,000 miles.

Vincent

Feb 27, 2016

My salesman Brandon was very responsive to any questions. He kept me updated in locating the vehicle of my desire.

Caleb

Feb 26, 2016

Fast service. I love that they report to carfax. I use the mycarfax app on my phone to keep me updated on my car. I had a oil change tire rotation and 2 of my light bulbs replaced. It cost about $110 dollars and $20 on that was for my light bulbs replaced so I feel that the price was a little high but it needed to be done.

Michael

Feb 26, 2016

I really enjoyed the comfort of the lobby and the wonderful complimentary coffee. The staff were friendly and prompt. I loved the added touch of an exterior wash to the van when she was done.

Pastor Mark

Feb 26, 2016

Jim Norton Toyota is a class act. They treat you with great respect and genuine caring.Mr. Norton is a Christian man of great integrity. I was blessed to purchase another great used car from Jim Norton today! Special thanks to Thad Bond and Bill Robinson for their enthusiastic help with our purchase. We will be back!

Johnney

Feb 25, 2016

Robert Blocker was friendly and likable man. He helped us get a car with the options we wanted. He was not aggressive in making a deal. I liked the coffee and cookies!

Moriah

Feb 24, 2016

Service group was helpful, friendly, and professional. Offered to wash my filthy car; that was a definite value-add for me.

Renee

Feb 24, 2016

When I took my car in for the estimate it was a thorough but quick visit. The people who worked with me to get my car in and out in a timely fashion were wonderful. The work on the car was very well done and I am pleased with my entire experience.

Matthew

Feb 23, 2016

Jim Norton is by far the nicest dealership I've ever been in. I use the service department because it's so convenient and nice. I've referred I think 5 people that have purchased a vehicle from them and everyone has been very happy with their service.

Dan Pearson

Feb 22, 2016

I knew the car I selected would be ready to go at the appointed time. Todd Roberts and Bill Robinson did a great job having everything ready for me. Thanks, guys!

Michelle

Feb 20, 2016

My original review: I had a great experience purchasing my first vehicle from a big dealership. I had already researched the vehicle I wanted and knew all about the invoice and MSRP prices. I knew exactly how much I wanted to pay for the vehicle and they surprised me. They were able to meet me at my price point even with adding the maintenance and extended warranty. I was very pleased with my experience and will recommend them to my friends and family who are looking for new vehicles. I was very impressed with the waiting area which was nice and clean. Everyone I spoke to at the dealership was friendly and willing to help with anything.Update (July 2016): I have had nothing but "the run around" and "I'll call you back" trying to get another key for this vehicle. I have yet to receive a phone call back regarding this key and I've been trying to get it for months. It only had one key when I bought it because "they lost it at the dealership." Turns out, the vehicle was a repossession and they didn't tell me. I'm also disappointed at how misleading both Todds were regarding the maintenance and warranty packages. According to them at the time, "everything" was covered. I was not the only person who heard that and questioned it. Now, turns out "everything" is really not everything. So, lesson learned: Don't listen to a word the salesperson or finance person tells you and only purchase the warranty and maintenance package if you think you need it.Update July 25, 2016: Todd Roberts was able to take care of the key issue. Todd was great in making sure all of the details were taken care of so I could get the new key Saturday morning. I now have two keys for my vehicle. I'm back to being a satisfied customer thanks to Todd Roberts, Thad Bond, Jared in Parts and the Service Department! I will also add that most of the people I have dealt with at the dealership are kind and courteous and the waiting area is impeccable!

Alana

Feb 19, 2016

The car salesman, Lauden, was very helpful and knowledgeable about all the different vehicles. I could not decide if I wanted to go with an SUV or a sedan and he was patient enough to show me both kinds all over the lot. He and the finance staff worked hard to ensure we got a good vehicle in our price range. They were very kind to our two young children while we were going through the process of signing all the documents. Great staff!!

Brandy

Feb 16, 2016

You saved me time and money with my scheduled maintenance by doing what I actually needed and not everything I thought was due. (I'd done it at my last visit)

Susan

Feb 15, 2016

Dakota was thorough in working with me and explaining the situation with my tires. He also promised he would take care of some previous charges that need to be refunded to me that were erroneously charged under my 75,000 mile extended maintenance plan.

Debbie

Feb 14, 2016

People are friendly and service didn't take to long .comfortable place to sit while you and was able to do paper work and get on Internet . And they tell you up front what it cost.

Mike

Feb 14, 2016

The shuttle was very nice and appreciated. The service rep was clear and precise with his information about my service .

Nancy

Feb 14, 2016

I liked being welcomed by the service lady outside, being escorted inside to meet Brett, who would be seeing to my service order. The cafe/coffee room is excellent, and also the comfortable seating. Altho I didn't need it, I was impressed by the playroom available for toddlers.

George

Feb 12, 2016

Every one, particularly Corey and Brian, was very nice and helpful. Comfortable facilities, buying a new car was a pleasure. Highly recommend.

Lonnie

Feb 12, 2016

extremely pleasant to deal with and never felt pressured at any time, excellent facilities and great selection of cars and trucks

Cooter82

Feb 12, 2016

Kenny Owen the sales manager is a top notch fella! I would recommend hisself or Jim Norton Toyota to anyone I know! I know where I will be purchasing my next vehicle at!!!

MikeG

Feb 12, 2016

Richard was amazing to deal with and the whole team at JN was outstanding!! We could have not had a better experience. Richard went way above and beyond to make sure our experience was superb and it was. We came in from out of town (4hours away)and the way we were treated it was as if we had been there several times before. Would definitely recommend!

Melissa

Feb 8, 2016

My salesman David was very helpful, listened to what my needs and expectations were for a new vehicle. After choosing the vehicle I wanted he spent plenty of time making sure I knew how to use all the features on the car. All in all I had a wonderful experience both in the shopping and financing aspects.

Pearl

Feb 6, 2016

Being able to drive inside emmediately. The excellent personal. Quick service. Clean and comfortable 2aiti g area. And my car brought inside, and not having to get out in the weather to find my car on my own.

Ashley

Feb 4, 2016

165.00 oil change!!!!!!!!!! Called made an appointment for an oil change. I went in showed a paper, which i signed for a charge of 9.95, 9.95, and 24.65. When i went to pay i received another paper with only those charges in bold coloring and other charges in small print not highlighted. then a back piece of paper showing i was charged for 79.95 for parts for a oil change. On top of that he said that they use to charge for engines for life of 140.00 that you now receive for free, which was another charge of 25.00! On the orginal paper that you sign the clerk will point to the charges i have listed above to act like he is showing all charges, which was false! Who knew a simple oil change would end of costing 165.00!!! 165.00 oil change never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never be back!!!!!!!!!!!!!!!!!!!!!!

Danny

Feb 3, 2016

Don Ward provided great no pressure sale assistance. He was very knowledgable. Marne in finance sealed the deal very quickly and professionally.

Shaquita

Feb 3, 2016

MY SALESMAN WAS REALLY NICE AND HELPFUL. THE FINANCIING WAS QUICK AND WITHOUT STRESS. THEY TOOK THE TIME TO EXPLAIN THE PROCESS TO ME AND THEY HELPED ME CELEBRATE WHEN I GOT APPROVED.

Andrea

Feb 2, 2016

I have never been treated so well in ANY capacity at a dealership. I will never buy from another dealership now that I know what Jim Norton Toyota has to offer.

Deanna

Feb 2, 2016

I love the atmosphere. I'm happy to sit and wait for my car to get done because there is a great cafe, great coffee, t.v.'s, wifi, and great employees.

Sio

Feb 2, 2016

I was able to make appointment, had well trained professional service representative assist me, and the vehicle was completed prior to the estimated time. Also my wife fell in love with waterfall sculpture in the waiting room.

Kyle

Feb 1, 2016

The speed and quality of the work. Excellent customer service and friendly people. The work looks great it was done fast and easy to deal with sales.

Lydia

Feb 1, 2016

The sales person was great and easy to talk to and the person we spoke with in the finance area was very helpful and knowledgeable with our first experience with the company. I am happy that I was able to buy a car and trust the people that I bought the car from

Brenda

Jan 29, 2016

Sales team, manager, and financial were all great and met my needs and budget restraints. My salesman went to bats for me and negotiated my budget with his manager who made me an offer I could not refuse - great car.

Robert

Jan 28, 2016

I always sue the shuttle service when i drop off the truck. the drivers both of them, are always friendly. prompt service and good prices. the service rep Toni was mos helpful. great job and service guys.

Robin

Jan 28, 2016

Gibson was very pleasant to work with from the call the day before to the day of the appointment and to the follow up message today. This was the best car buying experience we have had and I would definitely recommend my friends/family to visit this dealership for their next purchase.

Ellen S

Jan 26, 2016

Richard was great and everyone on the Toyota team was wonderful. This is my second Prius and I love this car! Every Toyota we have purchased is an exceptional car and Jim Norton is an exceptional dealership. Thanks!

Patrick

Jan 25, 2016

It is the best customer service we have received every time we have been there. This is the 2nd transmission we have had to have put into the vehicle per a warranty and have had no hassles at all. Brett Fry is great and always is very helpful.

Peter

Jan 25, 2016

Representatives understood the problem, provided quick easy service and corrected problem. the facilities were clean and provided several amenities to make the wait easy.

Scott Williams

Jan 24, 2016

Sales person lied saying Toyota no longer made tow mirrors so I bought a truck with out. Called later found out they did. So they ordered me one exactly like mine with tow mirrors. When it came in it was all wrong, shifter was not the same and they tried to jack up the price. I went to look at it on a Sunday when they were closed and the grill is wrong they ordered one with a shinny grill. Shifter acceptable grill was not. They have not let me speak with Mr. Norton . Ryan was not the person I am rating. I would not give so many stars if not for my excellent experience when I bought my first truck there.

Jaclyn

Jan 23, 2016

I had great customer service at Jim Norton Toyota. The salesmen were great. I felt like my satisfaction with my purchase was their number one priority. They also got all of my title paperwork submitted within 7 days of my purchase. I would definitely recommend this dealership to others looking for a reliable car and great customer service.

Lowery

Jan 23, 2016

Dustin Mosely is a plethora of product knowledge and professionalism! He was great during the sale and delivery! Brian Smith in finance was great! And of course Kenny made the numbers right!

gaye

Jan 21, 2016

I did the complete deal over the phone. I told them what I was looking for and Gibson found it for me. I highly recommend Jim Norton.

Joshua

Jan 19, 2016

I had an excellent sales associate help me find the sienna that i was looking for and in my price rang. i also has was helped by Kord in the financing process and he helped accommodate us as well. Excellent customer service

highlander 2016

Jan 17, 2016

I initially contacted the dealership via email regarding the purchase of a 2016 Toyota Highlander. Sales representative Robert Blocker responded by telephone. He was very courteous, informative, and non pressuring. A few days later we visited the dealership and within a short time had made a fair deal on the trade of our vehicle and the purchase of a new 2016 Highlander. Often the process of purchasing a vehicle can be stressful, but. not this time. It was a totally relaxed and and non stressful experience. Robert Blocker and Nick Jones and Shouen Newsome were a pleasure to do business with. My wife and I will certainly recommend Jim Norton Toyota to our friends.

Hayes

Jan 16, 2016

The cookies, just kidding but they are good if you are not on a diet. For the past 18 months we have been getting the Prius serviced and haven't had any thing but praise for the service we receive there.

DoubleA

Jan 16, 2016

I am not completely displeased with Jim Norton, however I would not believe any promises the salesman give you. After helping them sell many vehicles to family members and friends, I will not be returning to them for another purchase.I bought a pre-owned truck from Jim Norton Toyota. After getting the truck home, I was cleaning the passenger door panel when i noticed there was something broken behind the panel causing it to cave in. I contacted the salesman (Shane Reed) the very next day after purchase and he told me he would "Get it taken care of". Since i work nights and live an hour away we agreed to "get it taken care of" at my first oil change. When my oil change came around, they told me he was not at the dealer that day, and gave me his number to contact him. I contacted him that day and the next three times leaving a voicemail every time. Not once did he ever call me back or ever try to reach out to me. The next time i was there i found him and spoke to him. He didn't remember telling me he would "take care of it" or even remember who I was. After waiting for awhile for him to get back with me he told me there is nothing Jim Norton can do to fix my problem.

Noige

Jan 16, 2016

Paid $105 to have my truck looked at as the steering pump was leaking. They quoted me ~$1100 to replace the power steering pump and hose ($506 parts, $376.69 labor, then misc stuff). Seemed high, so I looked into the OEM parts individually and it looks like they have between a 35% to 90% mark up on their parts compared to OEM online prices. Pump cost online is about ~$300. Highest I saw was from another dealership charging $375. Jim Norton quoted me $437.I understand they may need to raise prices to cover their cost but they are also purchasing parts at wholesale prices which will be even lower than online prices. I'm fine paying more money in labor to cover the costs granted the parts are installed correctly. Management needs to re-evaluate their parts pricing.

Bill

Jan 15, 2016

I purchased the car on line. I met Wilford Friday when we picked the car up at your Dealership. The car had a minor scratch which Wilford said he would take care of. Wilford not only took care of the issues, he provided excellent customer service to include follow up.Great Experience !Thank You

James

Jan 15, 2016

Gibson the salesman kept in contact over several months and wasn't pushy or irritated when we didn't agree on a price. Eventually, we did agree on a price and his point of keeping in touch really made a difference. I contacted most dealers in OK and the border state dealers in KS MO AR and TX but Gibson was on one who really wanted the sale. Gibson and Norton won our business. Thank you.

William

Jan 15, 2016

Our purchase experience was very good. It exceeded our expectations . Both Richard Haase and Joel Andreasen were excellent in our contact with them.

Deana

Jan 14, 2016

always easy to make appointment, fast service and friendly staff. suggested additional items to service but never pressured. always treated very respectfully.

Greg

Jan 14, 2016

Very polite and made us feel comfortable took the time with us to show us cars like we wanted no pressure was given by the sales manager

William

Jan 14, 2016

Jim Norton's willingness to work with me to make the purchase happen is the best thing about this dealership. I truly felt that everyone I worked with wanted my business and that we were able to work through all the obstacles that I needed to address to purchase my new car. As with my previous purchases, the entire staff from sales to finance were very open to making this purchase happen and it makes me feel good as a customer to know that I am valued and that Jim Norton worked hard to help me purchase my new car.

Jim and Sharon Burton

Jan 14, 2016

Gibson Freter is a great and knowledgeable sales man. We trust him completely. Nick Jones was our business advisor and he was also completely knowledgable and trustworthy. David Holmes has been our service representative since we became Jim Norton Toyota customers several years ago. He also is trustworthy and friendly. We plan on using Jim Norton Toyota for all of our future services and new cars. We plan on using our network team of: Gibson Freter, Nick Jones, and David Holmes because the are the "BEST"!

Sharon

Jan 13, 2016

My salesman, Dr. Todd was professional, courteous & very knowledgeable of the car I was inquiring about & subsequently purchased. This is my second experience in the last 10 years buying vehicles from Jim Norton Toyota. I have been so pleased!

Susan31

Jan 12, 2016

From the time I walked in to the time I drove off with my new car I was treated with respect and courtesy. Shane and Todd both took the time to make sure I was getting the best deal, and even went beyond my expectations to ensure I was satisfied with my purchase, I will definitely recommend Jim Norton Toyota to anyone who is looking for a new car.!

Carl

Jan 11, 2016

Tod did a great job listening to what we wanted and got us the price we where looking for. Even went the extra mile to buy us a extra keyless entry remote.

buying Bill

Jan 10, 2016

Every phase of this purchase was done to my complete satisfaction. Richard was very professionalas was Joel in finance. If I was to do this transaction over again I would not hesitate at all. The knowledge of both these individuals was above average. Jim Norton and people like this exceeded my expectations.

Alex351

Jan 9, 2016

They were great, I purchased a used tundra and it had some issues that were immediately corrected and fixed by the staff. All in all it was an absolutely incredible experience.

MIMI79

Jan 9, 2016

Adam Miller was my salesman when I purchased a new 2016 Camry XLE a week ago. He was extremely professional, friendly, courteous and very knowledgeable of all the Toyota vehicles. What I really appreciated about Adam was that he was not a high pressure salesman which contributed to a very relaxing and pleasant experience during the time I was trying to decide on a vehicle to purchase. I highly recommend Adam to anyone who is interested in purchasing a vehicle from Jim Norton Toyota. He is without a doubt the best salesman I have ever dealt with and certainly is an asset to the dealership. In addition, I have been a customer of Jim Norton for many years and their dealership and service department are first class. The facility is lovely and I have always been treated in a professional and courteous manner - made to feel as if I am a valued customer. Love the coffee, cookies and muffins - always enjoy bringing my vehicle there for service - such a comfortable and pleasant experience. Finally, I want to commend Todd Montgomery, Business Manager. Todd handled my financing and his expertise made the process enjoyable, efficient and informative. Adam Miller, Todd Montgomery and Jim Norton Toyota the best!! P.S. You need to add Todd's name to the Finance list below.

Geodude357

Jan 8, 2016

love the facility very professional atmosphere and the free coffee and cookies were wonderful. The management and sales staff were a joy to work with.

TSSGUY

Jan 7, 2016

My salesman was Shane Reed. He was very knowledgeable, friendly and super organized. He had a new Tundra that he thought I would like ready for me when I got to the dealership. He was right! Very easy buying experience as well. I was in and out in three hours. I would highly recommend this dealership for their customer service as well as the outstanding quality of their vehicles. They have a customer for life.

lulubell

Jan 6, 2016

"My" salesman was Adam Howell. He was very courteous and knowledgeable...it was a pleasure working with him. I set up an appointment for him to explain all the "workings" of my new 2016 Camry. He told me, and I believe him, that I was welcome to call him any time I had future questions.Thanks, thanks Adam.

Gertrude

Jan 6, 2016

Friendly and Helpful staffwent home with a car I love and got it all done in one dayComfortable environment and everything explained in detail

Buck

Jan 6, 2016

This is the third Toyota that I have purchased from Jim Norton Toyota, I always feel that I received the best deal that was available in the Tulsa area, I came into the show room that day only to look, see what was available and to kick a few tires, I certainly did not plan on buying a new automobile that day.. Corey Strickland was my sales rep., He was friendly, courteous, knowledgeable about the cars and seemed to have all the time in the world to help me select the car that would fit my needs.. He found the car that would just do that. Before you buy a car from anyone, I would suggest you go to Jim Norton Toyota. See what they have to offer and then just compare the Toyota with any other brand that you have looked at - check out its quality and its resale value then make your decision. I feel you will probably end up making the same decision I did and buy the Toyota from Jim Norton.

Kayla

Jan 5, 2016

Stephen Gradski our salesman, made car buying a very easy and enjoyable experience. He didn't pry or push and listened to every need we requested when choosing a vehicle. Will definitely be back when its time to up-grade.

Scott

Jan 5, 2016

I had no back and fourth negotiations. I thought the price was fair up front. Great Deal all the way around!

Madmax1

Jan 5, 2016

I recently purchased two new cars from Jim Norton Toyota, one of which was a surprise Xmas gift for my wife. Unfortunately, she did not particularly like the vehicle I bought for her. Jim Norton Toyota allowed us to return and reselect both vehicles without any issues. They were supportive and understanding and only wanted what was best for us. We were very very impressed and will be buying our next vehicles from this dealership.

Erin

Jan 4, 2016

The friendly atmosphere. The willingness to get me anything and everything i wanted in my car. The ability to keep me in the loop about the whole process.

erinhop15

Jan 4, 2016

This dealership wins awards for a reason. My 4Runner had to be shipped in and so they gave me a loaner until the car arrived. They looked for an extended amount of time to make sure everything was perfect. I not only had an amazing experience with my salesperson but the manager, service department and finance side works to make the experience above and beyond any other dealership.

Kevin

Jan 4, 2016

Adam was very knowledgeable and answered our Quesrions. He explained all the features of the vehicle we had chosen. He was extremely courteous and encouraged us to be customers again.We would highly recommend him as a sales consultant.

Ann

Jan 3, 2016

Greg Foster and his staff are the best! Every time I have my car serviced at Jim Norton everything is explained before the work is done, and I am treated with the utmost respect. That's what keeps me coming back!

ammartaj

Jan 3, 2016

In this dealership, I was given various car options including colors (interior and exterior), car size, and features. Richard took the time to understand what I need, he let me test drive two cars and explained thoroughly the features for each and he showed me different interior and exterior color options. Richard and Marne also gave me a good deal/discount on the car price that played a key role (besides I liked the car) in buying Jim Norton Toyota. I recommend you make your last visit to this dealership when shopping for a car and you will notice the difference.

vampy101

Jan 3, 2016

Couldn't have asked for a better car buying experience. David answered any questions we had about the car we were considering and Joel talked to us about all the options without making us feel pressured or unhappy. We look forward to a long and happy relationship with our new Toyota and the dealership!

KRush

Jan 2, 2016

Steven Gradski made car buying an easy and enjoyable experience! I will definitely be back and will recommend this dealership and Steven to friends and family.

Deborah

Jan 1, 2016

the service rep, Cody Clay, was polite and knowledgeable. Didn't push for extra service but told me what was needed and how much it would cost, how much time it would take and offered a free rental. I would recommend him to every one.

Sumit Sharma

Jan 1, 2016

People are helpful with good quote price.Specially Deal with Robert Blocker and NickBoth helped me out in making buying exp smooth.Have to wait a little longer to complete the process which around 5 hours. That needs to minimize as a improvement.

Tiburks

Dec 31, 2015

Shopping for a new vehicle is probably one of my least favorite activities and the Jim Norton team made my recent purchase of new Highlander a very pleasant experience. I will definitely be back in the future and won't hesitate to recommend to my friends.

bknights

Dec 31, 2015

The buying process was smooth and all involved were very helpful. This was my third vehicle purchased there and I have been satisfied with the experience.

Mjsnarr

Dec 30, 2015

Easy to work with. Lowest price around. Car was ready when we arrived at the agreed price. Robert was very helpful. We will be back again.

rssnow

Dec 30, 2015

We wanted to purchase a 2015 Camry and trade in a 2007 Kia which we still owed some on. The dealership made the process understandable and gave us the deal we needed.

Tundra2012

Dec 30, 2015

I felt very relaxed and under no pressure. I had done some research and was able to come to terms with my used car purchase. Sam took the time to make the deal happen and went over all of the options of my new purchased vehicle. THANKS Sam..

Fay

Dec 29, 2015

Everyone was so professional, friendly, and helpful. Before I was even out of my car, the associate had sent in my info to Kaylee at the desk. The work was done quickly and complete. They even washed off my car. You couldn't ask for better service.

Hannah

Dec 29, 2015

I came in needing tires for my truck. Stephen was able to find exactly what I needed at a great price. Everything was done in a very timely manner. Communication throughout the process was wonderful, rep made sure I had a full understanding of everything taking place. Friendly staff!

Janice

Dec 29, 2015

GREAT SALES AND FINANCE STAFF!!!! GOT MY BLUE TRUCK!!!!! AND THE SURPRISE THAT IT WAS A BLUE ONE AND NOT A SILVER ONE!!! WOOHOOO!!!!!

amysue

Dec 29, 2015

Richard is a pleasure to work with! So friendly, not pushy! He found exactly what I wanted and gave me a great price on my trade-in.

Janice_Koss

Dec 29, 2015

Richard was so understanding of our situation and gave me and my husband the care and communication that we needed to get this deal done. He is never pushy and he listens to our needs and there is just no other man for the job!!! Thank you, Richard! You make the car buying experience such a pleasure! I think that this is car number 4 or 5 that we have bought from Richard. This was the first time to deal with Ryon Long and we were also very pleased with how that he took care of us on behalf of Mr. Norton. Thank you, Ryon.Having a difficult time remembering the name of the finance person, but he was amazing and quick!!! Being a Realtor, I don't have much time to deal with paperwork and he was great!!!Janice & Allen Koss

Lucas

Dec 29, 2015

David Dumas, Marne Gibbs, and Mike David were the epitome of professionalism. All questions were answered and answers fully explained. David told us the Tundra we bought is " a Beast". Very correct. These three individuals made our buying experience truly enjoyable. May God Bless you all and thank you very much for all your time and consideration, R. Lenny & Terri Lucas.

DZano

Dec 27, 2015

Went in to see Richard Haase, to buy a new car and trade in my old one. He got me the trade in amount I was hoping for, which set the deal up. They had a great selection to choose from and had exactly what I was looking for. Richard took very good care of me and didn't try to push me into anything I wasn't looking for. He found me a great 2015 Camry Hybrid, and made sure it was what I wanted before we started the paper work. The finance side went as quick and painless as possible. I did have to go back a week later to re-sign some paper work. Never any fun, but it was at my convenience. I will go back to Jim Norton in the future and highly recommend Richard Hasse. If you and looking for EXCELLENT SERVICE, GOOD HONEST ADVICE, AND A NON-PUSHY SALESMAN, RICHARD HAASE IS YOUR GUY. The Stars below wont let me put 5, but it was all around Excellent Service.

hard buyer, kevin

Dec 25, 2015

Though the dealership is very large it was completely approachable. I drove to the line of cars I was interested in and in a very short time a non-threatening sales person approached me offering help. I must say it remained a pleasant experience after that. The shortest time I have ever spent purchasing a large ticket item. Not to say I was rushed at any given time, but each stage was handled in a very timely, professional manner.

Marty

Dec 24, 2015

Zach oversaw our last service. He was courteous, and not pushy. It was evident that he cared about serving us as a customer, you need more employees like him.

Robert

Dec 24, 2015

Actual time of service was shorter than the estimated time, and David Holmes was very helpful. I appreciated the car wash, which also was quick.

Amurica

Dec 24, 2015

They are very accommodating and more than willing to work with and for you. Todd Roberts helped me out immensely as well as the finance department Nick Jones. Great people and I was worried about how I was gonna make it all work needing a new vehicle but they came through eight at my budget and got me exactly what I wanted.

Richard

Dec 23, 2015

WE ARE SO PLEASED WITH THE SERVICE WE GET AT JN TOYOTA. EVERYONE IS ALWAYS WILLING TO HELP AND THEY DO THEIR BEST.

Larry

Dec 22, 2015

The service dept. inform me of what was to done to the car and ask if I had anything else

Ronald

Dec 22, 2015

Your sales staff were friendly, professional and well informed about your products. The sales management were aggressive in making sure that I got a great deal on my Camry and the used car guys gave me a really good trade-in bid on my Jeep. The finance manager, Kord, was professional and nice but needs to ensure he communicates exactly what product he's trying to sell the customer. It's easy to get confused with the complexity of his presentation.

Dan Pearson

Dec 22, 2015

Jim Norton had several cars to look at in my price range, style and age. Dr. Todd did a great job of getting me taken care of efficiently. I appreciated his attention to detail.

Anby1234

Dec 21, 2015

My daughter bought a 2 year old Nissan Frontier with 26000 miles on it. Within a week she noticed steering switches not working she took it back and in turn it ended up at the Nissan dealer who messed with it and could not fix it she recently returned the truck to Nissan who upon further investigation refused to fix it saying it was a flood damaged vehicle . Jim Norton did not want to make it right but instead stuck her with 6000 dollars of upside down and another car.

Richard

Dec 20, 2015

Larrod our sales person knew his product and was very friendly. If you go there please ask for him. Highly recommend the company and staff

Joe122

Dec 20, 2015

Real genuine people. Saleamen Dr Todd was friendly and easy to work with. Financial department was professional and made easy. . I would buy from this dealer gain.

Buyer

Dec 19, 2015

Was not expecting to find a car that day when we drove onto the used car lot. But salesman Todd Roberts showed us just the car we were looking for. We made an offer, and without any countering back and forth, our offer was accepted! Within an hour and a half, we had closed the deal and were driving away in our "new" used car! Feel that we got an excellent deal on a used car in mint condition, Delighted with the entire process and the courtesy and efficiency with which we were treated.

Mark B

Dec 19, 2015

Great salesman was very informative and friendly. Got the car I wanted with all the features I'd been looking for. Great price and great financing. Will definitely go back.

Jerry W.

Dec 17, 2015

Snack bar (free coffee, iced tea, cookies), very comfortable waiting area, free car wash, nice & clean restrooms, kindness, courtesy of all employees, and CLEANLINESS throughout! Thanks!!Jerry A.

Cindy

Dec 15, 2015

Gibson called me about an inquiry I made on-line. I really wanted another Scion XB and he went the extra mile to find what I really wanted. Then Joel was great to help me with all the paperwork. He explained everything and made his suggestions, but didn't pressure me. These two gentlemen were very personable and professional. I had a great experience at Jim Norton

copen22

Dec 15, 2015

With all the questionable dealerships around, Jim Norton Toyota provided a comfortable, honest and fast car buying experience. They have adapted selling and financing practices that are fitting for today's consumer. Overall a great buying experience.Thanks,

Lisad

Dec 14, 2015

I came back to buy a car here because they honor their word. I had a warranty that was sold through their agency that went out of business. Jim Norton honored all aspects of that warranty including the money back portion even though they did not have to. In these times, it is hard to find places that still have old fashioned integrity. I highly recommend their services and dealership.

Andrew

Dec 13, 2015

Always a very pleasant experience. Friendly staff, great coffee/waiting area, everything is clean and organized, and the new service area is nice and efficient. Was in and out quickly. Best in Tulsa!

Lynne

Dec 13, 2015

Everyone is very helpful and considerate. I usually wait on my car but when the wait is going to be more than an hour I am offered a ride or a loaner. Of course the free coffee, water, tea and cookies in a comfortable place to wait is great!

Johndm2

Dec 11, 2015

We enjoyed working with Richard Haase and he went out of his way to find the car that was right for us. We had a restriction on the type we could get and he was able to show us several in the size we needed and did not waist his nor ours with trying to make a better sale hour the dealership. I would highly recommend Richard and the dealership to everyone looking for a new or used car.

Stewart7

Dec 11, 2015

This is the second new Toyota Camry I have purchased at Jim Norton Toyota. Both experiences have been excellent. Shane and Marne were friendly, knowledgeable, and respectful of my time. I'll be back in a few years and I'm counting on the same experience!

John

Dec 10, 2015

Liked the way the service advisor "Kaylee James" treated us and made the visit special for a couple "old people". Thanks

Arkcrash

Dec 9, 2015

Was trying to find a hard to find vehicle for Xmas for my son. They went above and beyond to find me what I needed.

Suelee1771

Dec 9, 2015

My internet sales rep, Brandon Lewis, along with Zach Pinney, went above and beyond in order to help me get approved and get a great deal on a new car I am so grateful for their time and help. Highly, highly recommend! Will be returning to him and Jim Norton for future car needs!

Todd M Reiff

Dec 8, 2015

We had a 2004 Sienna that gave us 195k trouble free miles. When we started looking to replace it with another car we kept coming back to the new Sienna. I looked all around the region and Jim Norton had the best selection. I worked with Darren over the internet and then over the telephone. He was able to offer the best price and was very helpful in all aspects of the purchase. The experience was stress free and done mostly by distance. (Since we live in a rural area)Thanks guys for being professional and for making the experience smooth and worry free.

last car

Dec 7, 2015

This is the first time in many years that we actually looked forward to visiting the dealership and making our purchase. Gibson was amazing! He was very knowledgeable about the vehicles and bent over backwards to help us any way he could. Marne also did what she could to be sure we were pleased with our experience. Thank You!

drink1934

Dec 6, 2015

throughout the entire process of purchasing a new Toyota to replace my existing 12 year old CamryI never felt pressured to close the deal which is very important in my buying decision.

Dukelover

Dec 6, 2015

We purchased a vehicle from Jim Norton Toyota from out of state. The transaction from negotiation to financing to pick up was extremely easy. I would definitely recommend Jim Norton Toyota.

Hamilche

Dec 6, 2015

The most positive thing that I can say about my purchase of my new 2016 4Runner is "DAVID DUMAS"!!! What a remarkable young man that JN has working for them. He was the most helpful, kind, and caring person that works for your dealership. I just hope JN realizes how important he is in their organization. He is the ONLY REASON that I came back and bought my 4Runner. I also have to say that Brian (finance) and Mike David were also very pleasant to work with. Two of your other employees that were a part of trying to encourage me to purchase my vehicle, I lost a lot of respect for themHowever, with all of this said I am enjoying my new purchase and again I cannot say enough good things about DavidDH

Toshi

Dec 6, 2015

Hi my name is Azat i am from New York ,Brooklyn , i drove all the way from New York to Oklahoma to buy my new Toyota tundra 1794 .Best price.Nice truck.Beautiful city TULSA , beautiful dealership JIM NORTON , wonderful people .God bless Jim Norton and people who is work for him.

swedishcar

Dec 5, 2015

The dealer I dealt with was Jesse, and he did a great job. Found the perfect car for me. He was not pushy and did not try to trick me with something I didn't need. Once the deal was made only took 2.5 hours to get everything finalized.

Joann

Dec 5, 2015

The promptness of your greeter, and especially Brett Fry. This is my 3rd Rav4, and my husband had a Toyota Pickup and a 4 Runner. Wouldn't go anywhere else.

Johnye

Dec 4, 2015

treatment you receive, friendly, smiles, enjoy your dealership. Have bought several cars there. Wishing all employees a very Merry Christmas.

Thomas

Dec 4, 2015

Everybody was nice, easy to work with, and very helpful. Cody was especially friendly and gave me updates regarding our van's delivery. He answered his phone and returned text messages promptly.

2015 Hylander J W-H

Dec 3, 2015

Dee Murray:You were great in getting me back into the dealership after a not so pleasant experience with one of the salesmen! I was convinced I would never set foot in Jim Norton Toyota again, but you were very professional and courteous and I had to come back :)Jerald Tolbert:You made this experience so pleasant! It was like night & day between you and the other salesman in attitude, professional courtesy, knowledge of vehicle and Toyota's services, etc. There was no pressure at all. Your sales manager Todd was so patient and understanding-thank you!Zach Pinney:You are amazing! Usually "finance" is the more difficult part of the car buying experience, but you made it such a wonderful experience! Your explanations were in laymen's term, easily understood! Jeannie Williams-Hanna

norton

Dec 3, 2015

I have always bought used cars in the past but decided to go with a new one this time since my job requires me to do a lot of driving. I am a salesman and was prepared for a dog and pony show. It was just the opposite. Mark and Nick helped me buy the 2016 Tundra. We will buy all our vehicles from this dealership from now on.

normanqhh

Dec 2, 2015

We recently purchased a 2016 Toyota Tundra 1794 Edition. We had previously visited the used side of the lot and were blessed to work with Agustin. We left not quite sure what we were wanting to do and he followed up with us politely to let us know of any changes with the vehicle we had looked at. He was pleasant and not pushy, which was very important to us. After about 3 months, we were ready to make a decision and decided to take advantage of the great incentives Jim Norton offered on Black Friday. We called and asked Agustin if he would be able to meet us on the New lot because he was the main reason we had chosen to return to Jim Norton instead of buying elsewhere. Good salesman are hard to come by! We were very pleased with the service he provided and couldn't have asked for a better day at Jim Norton. He pulled the truck into the service bays so that we didn't have to be out in the rain with our baby and accommodated us extremely well. Nick Jones in finance made the process as painless as possible with our young baby in tow! He was professional and enjoyable. We are very thankful for his positive attitude (and good jokes)! Thank you to the Jim Norton team! We love our new truck! We'll be back, you can guarantee that!

Pwt188

Dec 2, 2015

I have given this rate because the Saleman and finance department was very patients and polite. It was our first Toyota car. It was hard to choose the right car until someone explain more details

Charles

Dec 2, 2015

The service reps were fast, courteous and knew what they were doing. The building is comfortable and a nice place to hang out while waiting for the work to be done. The cookies just make it all perfect/

Felipe

Dec 2, 2015

When I called, they had an opening for an oil change appointment that afternoon and I think this is the 4th time I have been able to get my vehicle into the dealership on the same day I called (to set up an oil change appointment).I arrived at 05:30 PM and I was out the door at 06:15 PM. It was very fast service. The new service bay area is awesome.

Joseph

Dec 2, 2015

I had an appointment. I arrived a few minutes early and only had to wait about 10 minutes while another customer had a later appointment than mine, but continued to just chit chat with the service adviser when he could definitely see that I was waiting to have my turn.

TUgrad15

Dec 1, 2015

My first truck buying experience at Jim Norton Toyota Tulsa was excellent. My salesman, Adam Miller, helped me determine exactly what I was looking for in a Toyota Tundra and worked with me to come to a very reasonable price. My finance advisor, Kyle Collins, was equally helpful and went above and beyond to explain to me all of the financing options I would have. Buying a new vehicle is a big decision and the service at Jim Norton Toyota will help you make that decision and provide an excellent product.

SDR1868

Nov 30, 2015

Long story short... I was stuck in a car I didn't want due to a divorce... I was upside down and unhappy about it at best! After working with Joe Forler and some special rebates thanks to Jim Norton and the Black Friday Holiday I was able to get out of that car and into a Brand New 2015 Camry SE... this car is a dream! #1 thing... It's Safe for my daughter (who is 3 and still in a car seat), has leather (also important for anyone w/ kids) and almost all the other bells and whistles... keeping in mind there were more options but I only got what I needed plus a little more... And I got a phenomenal deal on the car and the extended warranties all thanks to the help of Joe Forler and Nick Jones! They really care about their customers and prove it with their actions! I couldn't be more pleased with my new car or with the service I got the day I purchased and several times since that day as well!

CityFarmer

Nov 30, 2015

I received spectacular service at Jim Norton Toyota. Their salesman, Adam Howell, and finance specialist, Zach Pinney, made me want to buy every car I ever own the rest of my life from this dealership. I felt I could trust them completely and that my best interest was their utmost concern.

Christy

Nov 29, 2015

The staff was very friendly and helpful from the sales to the finance department. I would highly recommend Jim Norton Toyota.

Apair001

Nov 28, 2015

This purchase was by far the best experience I've had buying a vehicle. Our salesman Brandon Lewis is the best, he was so patient, helpful and knowledgeable.

ElvinAll

Nov 28, 2015

Kyle was a good salesman he was very informative on the cars. And Nick Jones was all some as well he was very helpful. He really went above and beyond too make sure he could do what was best for me. Jim Norton Toyota is a very good car dealership.

Security00

Nov 26, 2015

This is the 19th Toyota I have purchased in my lifetime and the best car buying experience I have ever had. I live in Aurora, CO and could not find the Tundra Limited I was looking for anywhere in the state. I did an online search and found the vehicle I was looking for at Jim Norton in Tulsa, OK. Working with "Dee" in Internet sales was a pleasure. I was able to add a couple options and agree a reasonable price via email and phone. They had my truck ready over the weekend. I sold my 4Runner in Colorado on Monday and flew to Tulsa on Tuesday. I was met at the airport by "Corey" who helped me complete the rest of the deal. Corey was very friendly, knowledgable, and respectful of my time. The Jim Norton office is the largest and best looking dealership I have ever seen.... I mean they have a huge waterfall in the reception area! Overall I would recommend this dealership to anyone....even someone (like me) who has to drive their new vehicle 11 hours back home. ;-)

Mudgett

Nov 24, 2015

I particularly liked working with Richard Haase the sales person and Zack, the Business Manager. They did not have the car I wanted in stock, but received one in less than 48 hours. The car was well detailed, full of gas and Richard helped me set up my phone and electronics. Zack made the financing easy and was helpful in discussing options. This is my second Prius C from this dealership and this experience was exceptional.

William

Nov 23, 2015

Your entire staff is very friendly and we were treated very well by everyone we dealt with during the entire process.

Lauren

Nov 22, 2015

Zach Perry always takes great care of my car and me. I had a concern about my brake rotors needing replaced, and Zach had the manager come out and explain the problem to me. I trust that Zach will not try to push extra services on me that my car does not need. It is 10 years old and has always been serviced here.

Jlmeridith

Nov 19, 2015

Laredo was very polite and was so very helpful in getting me in to a car that worked the best for me and my family.

manhvo53

Nov 19, 2015

This is a first time i bought a car at 9809 S. Memorial. All Manager and Sales man is so good to me. They help a-lot and shown me how to use the app. Thanh you Adam Miller.

McDave01

Nov 17, 2015

My salesman, Cody, was a very good people person and made the buying process relaxed and fun! They were willing to drive my vehicle I arrived in 45 minutes away so that I could buy my new truck home.

Knkwill

Nov 17, 2015

This is the 3rd vehicle we have bought from Richard Haase. We will purchase the next ones from him as well!! We are very happy with Richard and Jim Norton Toyota.

Carol

Nov 16, 2015

The saleman David B. was very helpful & very nice. All the staff was very friendly. Great service and clean facilities.

btaylor

Nov 16, 2015

My salesman, Stephen, and finance guy, Joel, were both a pleasure to work with! I am glad I chose to look for a car at Jim Norton Toyota.

Tundy

Nov 16, 2015

Great salesman, Robert was exceptionally polite, easy to talk to, knew all the details about Tundras. We made a great deal and I own the most dependable vehicle on the road. THANKS TOYOTA!!!

Gteel90

Nov 13, 2015

This was the last dealership my wife and I went to on our first day of car shopping. Everyone was so friendly and very helpful! Also we got a heck of a deal on a brand new 2015 RAV4! Robert Blocker was our salesmen. Very honest, knowledgeable and straight forward!

Karen

Nov 13, 2015

Everyone at the Jim Norton Dealership were helpful, polite and courteous. The salesman I worked most with is Nick Holley and he answered all my questions and said I could come back to see him if I had any additional questions. He showed me how to use some of the cars features that I was not familiar with. I really enjoyed working with Nick, as he was informative, knowledgeable, and with a good personality.Karen

Beckmom

Nov 12, 2015

No hassling! No coercing! Very friendly! Salesman Rich Pannone was great! And finance guy Brian Smith was very nice, informative (not pushy). We came from Topeka, Ks and would definitely go back!

happy customers

Nov 12, 2015

Our salesperson was Adam Howell. He is honest, sincere, and had all the answers to questionsabout out purchase. A pleasure to work with. Would definitely recommend him.Eugene and Kathy Carson

zoomzoom

Nov 11, 2015

I just traded my 2013 Highlander for a 2015 Highlander. I returned to Jim Norton because I love Toyota plus their proven track record of solid performance and my history of having zero maintenance/service problems. My salesman was Dustin Moseley, sales manager Patrick Brooks, and Finance Expert Nick Jones. These guys are top-notch -- each with their own value-added expertise which I had experienced during my last purchase and hence specifically requested them during this new transaction. Truly, a good experience all around ... oh, and they have awesome cookies in their cafe!

Camry62

Nov 10, 2015

This is the third car that we have purchased from Jim Norton. From the salesperson, Brandon Lewis to the business manager Nick Jones, it was all a five star recommendation for me and my family.

inna15

Nov 10, 2015

Great service by Nick and Patrick! Great people, very professional. They payed attention to my needs.I will definitely recommend them to my friends. Thank you!

Huge Toyota Fan

Nov 9, 2015

Great people (esp. Cody Clay), they do great work, the facility is fantastic, the loaner cars and shuttle service are very helpful and convenient; I like the dealership so much I can't imagine buying anything other than a Toyota/Lexus in the future and having it serviced at Jim Norton. They are truly an outstanding dealership!!

Insurance lady

Nov 9, 2015

Nick in finance and J.C. in sales were very personable, which I really appreciate, and they were very knowledgeable of the products they sell. They explain everything in detail and answer all questions thoroughly and patiently.

Hobertg

Nov 6, 2015

I recently had to purchase a car due to my old one dying. We came in to Jim Norton just to look and fell in love with one of their cars. The sales person was incredible and kept working hard to get us the car we wanted. Once we made the decision to buy our sales guy seemed genuinly as excited as we were about the car. I don't think I've ever said this but....working with the Finance person was virtually painless. He was WONDERFUL in every sense of the word. He showed my husband and I some things we weren't aware of and how to implement it into our every day world. If and when I need another vehicle or anyone else I know needs a vehicle I will definitely send them to Jim Norton Toyota.I had to take the car back in a few days after purchasing for an underbelly detail on the car. The detail shop ended up keeping my car overnight so I could get back to work. My sales person walked me over to the Service Department (after helping me get everything out of my car) and put me in a loaner car. They Service person was so friendly and was doing everything he could to get me in and out of the shop as quickly as possible. You don't always find this kind of customer service anymore. I greatly appreciated everything they've done for me.

A&M Family

Nov 5, 2015

Larrod did an excellent job at listening to our needs. He went above and beyond to get us the best deal possible. Was greeted by the sales manager at time of visit and at time of picking up our new car

NORMALWAG

Nov 5, 2015

Jim Norton has friendly sales people, he remembered my name, all levels of management greeted me, and I did not feel pressured to purchase a car.

Satisfied Customer

Nov 5, 2015

This is our 4th car to purchase from Jim Norton. They truly care about customer. We have always received a great value, price and service. We test drove a new Toyota Highlander and after deciding we could not afford a new car. Left phone message with Randy Hill about a possible used Highlander. Todd Roberts contacted me a week later about a couple of possibilities. We came in and closed the deal with Steven Gradski. Upon picking up the car, Todd spent over an hour showing me all the features of car. Real teamwork, real results, really satisfied customer!

rbrinkley55!

Nov 4, 2015

Very attentive to our needs, friendly people, warm atmosphere. It's the right place for us. .David and Patrick are very helpful .we will recommend Jim Norton Toyota with our friends and family for their future vehicle needs.

sky

Nov 4, 2015

Everyone one was very helpful and made this the best car buying experience in over 40 years of buying vehicles. Recommend everyone to experience this experience. Thanks guys you were great to work with. Al King

Stephanienovotny

Nov 4, 2015

I would recommend Jim Norton Toyota to any potential buyer. I called to negotiate before making to drive to Tulsa and everything was ready to go and there was no hassle when I arrived. The salesman, Mark T., wasn't a typical, pushy salesman. He was helpful and provided me with accurate information without pressuring me into anything- dealerships need more people like him. I didn't speak with Patrick much but he was able to give me a competitive price on the vehicle, which why I drove to Tulsa from the OKC area. Zach P. handled my financing. He was very friendly and informative. He wasnt overly pushy- he just provided all the necessary information to me, a consumer, so that I could make an informed decision on which options were best for me. Honestly, I've never had an easier experience at any other dealership. I don't plan on getting a new vehicle anytime soon but if I do, I'll definitely go back to them

jim

Oct 31, 2015

I am an out of town customer but long time camry owner Bought a new camry via internet listing No previous experience with the dealership Found them to be easy and reliable to work with on purchase They stood by their proposed deal with accurate pricing Will definitely consider buying again from this dealer

kmd04k

Oct 30, 2015

Sam Meadows was super helpful and extremely patient! He did his research ahead of time and made sure he had a list of options for me to choose from when I came. The weather was awful, but he made sure that I had a great experience! He's a super polite and helpful individual who got me an EXCELLENT deal on a Honda Accord!

Ddduncan

Oct 29, 2015

I felt welcomed, not hassled. Staff was willing to let me drive multiple cars before making a decision. Financing was detailed, but they were concerned for me after my purchase as well which was overall comforting.

phil620

Oct 29, 2015

They made it very easy and simple to buy And finance a new Toyota . Sales person had the truck wewanted to look at right outside the door. made everything easy. Finance was helpful on all extraswe needed.

April

Oct 28, 2015

. Brian was very through in explaining the financial process to us. I asked a lot of questions and he was very patient and didn't make me feel stupid for not knowing. He even let me charge my phone while we were waiting!

Logantroxell

Oct 28, 2015

First time buying a car for myself. Adam H. Our sales rep did a great job and was very personable. Will definitely recommend to friends and return to purchase in the future!

pxl317

Oct 27, 2015

Nice person to work with. Well knowledge about car. I am glad with his help. Thanks I will come back if need and looking for him again.

Mark

Oct 26, 2015

First Time Buyer at Jim Norton Toyota, and it was a great experience. Shane Reed did not pressure us and we had the deal done in about 1hr over the phone and internet. Friendliest dealership I have every bought a car from. We love our 2015 Highlander

R1CK

Oct 25, 2015

We were not pressured at entrance, the whole experience was outstanding. Kyle Krotzer and Brian Smith were exemplary. Had no intention of purchasing a vehicle until December and not in Tulsa. Not enough stars to rate their professionalism and sincerity.

Slamb

Oct 24, 2015

I like the personal touch of being able to park inside and an attendant walk you inside to a service writer. They take good care of me.

Mike and Annie

Oct 23, 2015

As a former car sales person and having dealt with both sides of the dealership, Brian Smith saved this deal. Not only for the Kristen our sales person who was patient allowing us to choose at our pace, but for the dealership. He was very easy going, responding to us as if we really were involved in the finance process. He treated us with respect and not just a number to be pushed thru the process.

denny.hendrix

Oct 23, 2015

The Toyota jingle from the 80's commercials is stuck in my head as I write this review. Seriously what more could one ask for? The people here go out of their way to be helpful. My salesman Todd Roberts, spent hours with me and my 16 year old to find us the car he wanted at the price I wanted. The finance department took great care of us too. This was the 4th vehicle I purchased from this dealership. They are the first and last place I go because they have a great selection of used vehicles and friendly people.

Ken2015highlander

Oct 23, 2015

This is my first time with this dealership. Buying experience was a pleasure, salesmen were not pushy or did not pressure you. First service on my 2015 Highlander went excellent. Excellent service area, Dakota Jacoby was my service adviser and took good care of me, and time in and out was excellent.

Tim2015XSE

Oct 22, 2015

I really appreciate Nick Holley's help throughout the entire buying process. He helped me find the Camry I was looking for at a great price. His knowledge of the Camry line is exceptional. Working with Joel Andreasen in Finance was also a pleasure. He knows what he's talking about and was very helpful.

James

Oct 19, 2015

My vehicle reached a point in maintenance, I was very pleased with tony. I was well taken care of, the service was really fast! He also offered if i could get my car washed and it was pretty dirty, it was cleaned but not all the way clean. Young man named Justin asked if he could hand wash my car, well enough he vacuumed it making the inside look brand new again. The car looked spotless and was really impressed of how much effort he put in. I would recommend jim Norton Toyota to my friends, it's a professional and well organized environment with polite employees.

avh1989

Oct 19, 2015

Working with Shouen was what made me decide to finalize everything with Jim Norton. This guy really does care and is very willing to satisfy all his customers. I've had the privilege of speaking with him about everything that I was wanting and he LISTENED and came through each time. Shouen shows great integrity and that made me trust in Jim Norton in the end. Thanks for everything! Couldn't be more satisfied. :)

fsj101615

Oct 19, 2015

Shopping for a vehicle is not one of my favorite pasttimes. In fact I dread doing it. However, I must say that my wife, son, and I were treated wonderfully by all of the Jim Norton Toyota staff that we encountered. Specifically, Robert Blocker is one of the most outstanding sales representatives that I have had the priviledge to encounter. He is very knowledgeable of his product and patient in dealing with his customers. You get a feeling that he really cares in what type of car you are interested. He dealt with us over a period of 3+ months with no high pressure of any kind. He answered all our questions and gave us specific information that ultimately helped us acquire the car we wanted. I would recommend Robert to anyone who wanted to buy a car! I also want to single out Brian Smith for all that he did for us in the Finance area. He explained everything to our satisfaction as it related to all financial transactions and extended warranties. We left Jim Norton Toyota extremely pleased and will definitely talk to this dealership again when we are in the market for a new car.

Destiny

Oct 17, 2015

I went to go get service and I was really well greeted there. My advisor was really nice (tony dye), also the repairs were really fast! I was really well fascinated. After my car was done and pulled up, I asked a porter to wash it, he said he would hand wash it, he said he'll try his hardest to make it look new again, well enough he made it look spectacular! I asked for his name and his name is Justin. Not to mention, he vacuumed it which it needed to be vacuumed for months! I'm well pleased with this dealership, I would recommend it!!!!!!

DGA

Oct 16, 2015

We traded a 2008 Navigator for a 2015 Highlander. Kirsten proved quite knowledgeable and answered all of our questions plus some we didn't think to ask. Zach was professional, thorough and efficient with that side of it.

pvance

Oct 16, 2015

I traded my 2011 4Runner for a 2015 Highlander and Robert Blocker was very knowledgeable and extremely friendly to deal with. He helped me to get the best deal possible in the quickest time possible. I would definitely recommend this dealership to anyone looking for a new or used vehicle.

summike30

Oct 15, 2015

Bought a 2004 used ford truck.Very knowledgeable and extremely friendly staff,I would recommend this dealership to anyone looking for new or used vehicles.

Chanp50

Oct 15, 2015

Corey help use lot he was very plait when he was showing us the van in detail after finish deal than finance department took long time to finesh the paper work finally we got it don after that Corey show us how every thing work and all so he set Bluetooth for my and my wife phone Thank you Corey

Katelyn S.

Oct 15, 2015

Sam, our salesman, was very nice and worked with us to find the truck we fell in love with. Buzz was a very sweet man who made the entire experience comfortable.Kyle, our financial adviser, worked extra hard to get us the best deal possible, which was worlds better than we could have imagined. We are definitely going to be back in the future to this location.

Chanp50

Oct 14, 2015

Sales person very helpful I took long time in fanance office to finesh paper work but we finely got it don finally Corey so us how every thing work and help set up blue tooth so we can my phone handfree than you agin

Jami Rowland

Oct 14, 2015

Richard Haase was great. Process was painless and went smoothly. He helped me find exactly what I was looking for. Will definitely recommend to others.

AJG15

Oct 13, 2015

My husband and I purchased a vehicle last week at Jim Norton. They worked so hard to assist us in finding what we were looking for and working with us on our budget. We are very pleased with our vehicle and appreciate the help of the sales representatives who worked with us, the finance side and the manager.

kenny bakerman

Oct 13, 2015

The people we worked with at Jim Norton were very helpful in our selection of a leased car. We were unfamiliar with the data and procedures for a leased car.

frsraven

Oct 12, 2015

recently got the FR-S, the workers there made it as seamless as possible with a very friendly demeanor. I recommend this dealership over any other in Tulsa and maybe even Oklahoma, the staff there will work with you and for you to get what you want.

Gordon

Oct 12, 2015

Shane was a great guy to work with. This was my first auto to purchase online but it was the only way to go. Start to finish the sales process took 2 hours and that included a test drive.

cmyoungjr

Oct 8, 2015

Robert Blocker was excellent. He picked me up at the airport and had the truck ready to go. The overall process was quick and painless, the way it should be.

UltraGator

Oct 8, 2015

My wife and I had just visited another dealership hoping to take a look at an Armada they had listed. It was in the shop; so, they were going to call us when it was available. We decided to visit a row of dealerships and look at their used SUVs in the mean time. We told one salesman we were just looking before moving on to the next lot. When we got to Jim Norton Toyota, Todd Roberts came over and asked if he could help. I decided to tell him our price range and what we were looking for. He looked at his sheet and said he had an older Sequoia with 84K miles on it they just received. We were very interested as nothing we have looked at has been close to that low of mileage. It was nearly aesthetically pristine, drove great, had a superb CarFax. On to the sale.Painless. Quick. Win-Win. There was negotiation but no need for much of it as we were paying cash and they made us happy quickly. Joel Andreasen in the finance department was super amicable and not pushy at all. We are big Dave Ramsey fans, and I let him know that early. He presented his spiel on warranties but graciously took "No" for an answer. You can tell the staff gets along and are more than just co-workers. Everyone was upbeat and friendly. We don't buy cars often, but I will definitely give them a look to see what they have next time and recommend friends and family to them.

shellback

Oct 7, 2015

This was the best car buying experience we have ever had. I started visiting with Richard Haase over the internet a month ago and told him what we were looking for, he kept in contact with me throughout our "wait". He and Kyle Krotzer made us feel very welcome. Our finance rep. Nick Jones took every opportunity to go the extra mile for us. This is why we have purchased 4 cars from Jim Norton Toyota.

Jayesh

Oct 7, 2015

Pretty good customer experience. Sales guys and finance person did an excellent job. They explained things pretty well. I am satisfied with the services. Thanks.

sherun49

Oct 6, 2015

This is a great dealership.....fast, friendly, courteous service. I am so happy with my truck purchase and will not hesitate to recommend Jim Norton Toyota to family members, some that I know are looking to purchase another vehicle.

Nicolle89

Oct 5, 2015

The dealer was awesome! Everyone knew everything about all of the cars. My sales guy Kyle was great. He was able to get us the deal we wanted! The finance dept was great too! They were able to give us specific details for our loan

Kiddmandu

Oct 5, 2015

We have now purchased 4 cars from Jim Norton Toyota all without any issues before or after the sale. The entire team did a fantastic job and we will go back next we are in the market. Special thanks to Stephen in the Internet group for taking my call to start the sale!

jb

Oct 1, 2015

They know the product they sell. Very helpful in after sales set up of vehicle. Robert Blocker, Tommy Leathers and Kord Padilla were great to deal with.

Tobeynmissy

Oct 1, 2015

I walked into Jim Norton on Friday and left with a beautiful car that same evening. I appreciate Larrod, my sales associate. There was no pressure and he was very accommodating in helping me find the car I wanted. He listened to my requests and didn't waste time showing cars I wouldn't buy. Buzz, the used car manager was helpful in obtaining the car's history report, allowing me to feel secure I was getting a good car. He also took the time to explain to my son, the pertinent information regarding the warranty on the car. Shawn, the finance manager was wonderful in getting me a low interest rate and worked in record time (especially when I told him I had to leave in 30 minutes). Overall, I would rate Jim Norton as one of the best car experiences I have had in a long time and I really like driving my car.

Dustin Keeler

Sep 30, 2015

So thankful for the team here. They truly took our time and the drive into consideration when they worked with us. Our vehicle was waiting with a full tank of gas for us upon arrival. I had an hour and a half drive to come to their lot and we were able to negotiate before I made the drive. The sales team made my wife and I with our two boys feel like we were the only ones there. Once we saw the car there was a small issue undisclosed in the talks previous. They were willing to fix the problem and work out a solution to to it. These guys restored my strong dislike for the "big car dealerships". Thanks for the hookup

Brian J.

Sep 25, 2015

I have now purchased 3 vehicles from Jim Norton Toyota in Tulsa. They have been VERY good about taking care of all my vehicle needs.

jackie

Sep 23, 2015

the salesman was genuinely helpful, knowledgeable and nonpressured. I enjoyed working with him. The quality of my last Toyota and the service at Jim Norton brought me back.

TruckBuyer

Sep 23, 2015

What I liked most is the fact that I got a new vehicle. Staff was friendly and helpful. The finance people in particular seemed to be really good, principled people..

CLStaveley

Sep 21, 2015

We are first time buyers from Jim Norton Toyota, probably because we live in Flagstaff, AZ. I won't go into detail how we ended up buying a vehicle 1400 miles to the east of our home except to say Jim Norton had the specific vehicle we wanted (yes, I looked in the southwest & northwest) & the price that more than made our decision easy. Finding the vehicle is one thing, customer service is an entirely different matter. From the get go, Shane Reed was friendly, easy going, not pushy, didn't make me feel like he had to make this sale to make his day or quota. Shane wanted to make sure I found the vehicle I was looking for. Jim Norton Toyota offered the best pricing I could find, with no hassle.Kyle Collins was equally as accommodating with finance. Kyle was mindful of every detail that would provide us with the best financing available through Toyota. Despite the 1400 miles that separates AZ from OK, I wouldn't hesitate to purchase another vehicle from Jim Norton Toyota.

btaylor

Sep 20, 2015

Jim Norton Toyota has provided the friendliest and most professional customer service we have ever experienced. Patrick and Jerald in sales listened to what we wanted in a car and negotiated with us for a good value price. Nick in finance was very knowledgeable and informative in an easy to understand way. The service department has a "red carpet" treatment of customers as they arrive to have maintenance done, even providing loaner cars when needed. Stephen in accessories made sure we were satisfied with the service when we had paint protection film put on. This dealership really has top notch service.

Rav42012

Sep 20, 2015

Salesmen were knowledgeable and nice. He joked around with us but still professional. The finance person was great. He knew our budget and worked to get everything we wanted. I would definitely buy from here again.

paul

Sep 19, 2015

Car buying experience was pleasant, straight forward and both the salesman and the business manager were professional in conduct. This was our fourth car purchase from Jim Norton Toyota.

zwbtulsa

Sep 18, 2015

Richard Hasse in used car sales, Thad, the used car manager, Brian Smith in finance and Zach Perry in service. Those are the only names you need to remember. Great guys to work with. All experienced and knowledgeable, helpful from start to finish. Would definitely recommend Jim Norton to anyone!

bg1962

Sep 17, 2015

My husband and I were very pleased with our experience at Jim Norton Toyota. We worked with Darren "Limey" Playford - and as a friend of mine and a fellow Brit, we were extremely pleased with his intuitive attention to details and willingness to listen to our needs - a sure sign of an excellent salesman yet, subtle in his approach. His wonderful professionalism served him well and we were delighted to make our purchase with Jim Norton Toyota this last Saturday. We were also comfortable and relaxed with the financial aspect of the transaction as we met with Kyle Collins. He was polite, amiable, and professional in his approach and demonstrated great knowledge of his job. Thank you for a very agreeable experience and we will recommend Jim Norton Toyota to our friends and colleagues.

Jayne123

Sep 16, 2015

I have alwYs brought my Toyota Venza to Jim Norton Service department for all the oil changes and all service work. I have always been treated with respect and their quick service gets me on my way. Recently, I purchased a used vehicle for their used car lot. Had a small issue, but it was taken care of in a timely manner and I appreciated them standing behind their product. Can't say enough good things about these folks.

bredavis123

Sep 15, 2015

Let me start off by saying , Jim Norton Toyota is THE BEST dealership I have ever visited. My situation had been denied numerous times by other heartless dealerships only because with my situation (trading a vehicle w/negative equity) required a little work. I called in , and got transferred to my salesman Stephen , I told him about my situation and he got right to work. We stayed in contact the entire time with continuous communication about my status. I came in two days later , with the deal already done and finalized! I test drove the vehicle Stephen picked out for me (which was more than perfect in reference to my needs and what I wanted in a vehicle) , I fell in love with the vehicle as soon as I saw it , It was clean inside, smelled nice, and full of gas ready for me to test drive. Stephen was very informative of the vehicle and its features , and even explained to me the main differences between my trade in and the new car I was purchasing. Then we headed to financing, which was a very smooth process, we worked with Sean who knows exactly what he is doing and is very informative on the financial end as well. Sean explained everything that I needed to know and answered every question I had and even went into great detail of the questions that I asked. After that, we walked outside to a very shiny , clean , loaded 2015 Camry in which detail did a WONDERFUL job on. My car buying process from the time I called into the dealership to the time I drove off the lot was nothing but the best and I would personally like to thank Stephen Shafer my salesman, Tommy Leathers , who also helped greatly with making sure my situation was nothing but great , and last but not least Sean, in finance for being just an all around great person and helping me understand everything I needed to know. You won't be disappointed if you come to JIM NORTON!

charledetta5!

Sep 15, 2015

The sales manager & salesman was very accommodating. They gave me a loaner car to use while I was dealing with another dealership.Thank You Again..Charlesetta Bowen

DJMART

Sep 15, 2015

Jim Norton has been the dealer from whom I have bought 4 cars. My salesman, Dustin Moseley and financial manager, Kord Padilla, were an excellent team to work with.Don Martin

annaaarobin

Sep 14, 2015

Agustin helped my husband and I find a great car that was in our price point. He made us feel comfortable and did everything he could to help us out. He made sure not to show us anything that was unreasonable for us whether it was car model or price. He asked us a lot of questions and got to know us to ensure that he knew what we wanted and how he could help.

Priusowner

Sep 13, 2015

JC Hergy really helped me as I purchased my Prius. He made purchasing a car an easy experience, he is easy to converse with, made my review of the car go well

Emsapara

Sep 11, 2015

Willing to go above and beyond to help us to make our experience top-rated. 10th car we bought from them and still going strong still and not disappointed with the help and service.

Consumer

Sep 10, 2015

Richard Haase made absolutely sure we found the car we wanted! He did everything possible to help us. Would recommend the dealership and him to everyone.

barbie

Sep 9, 2015

Todd Roberts assisted me recently when I needed a used car for my son. He was extremely kind and understanding and went far beyond my expectations to help me. He even stood outside in the hot sun to touch up scratches on my own vehicle! I would totally recommend him if any of my friends were in need of a car.

AJ

Sep 7, 2015

I drove a long way to pick up the car and sign the paperwork and Justin Mayer and Kord Padilla made sure that everything went as smooth as possible. They were very courteous and professional. they made sure everything was just exactly the way we agreed before hand. They did a great job!

Flip F

Sep 7, 2015

He made my buying experience very pleasant. He followed up to make sure we didn't have any questions about the car & that we were happy with our purchase.

Margaret22

Sep 4, 2015

I have purchased two vehicles from Jim Norton Tulsa, and would like to say that I have had nothing but best experience with the sales staff as well as the service department . I would definitely return to purchase anther vehicle from them and would highly recommend Jim Norton to others.

tulsa resident

Sep 4, 2015

Bought a new Camry for my wife last week at Jim Norton Tulsa. Got the price from Auto trader website and showed it to Adam and his sales manager. Adam was fantastic in getting the sale price and showing us how to use new features. We were able to have windows tinted and the mud guards added on within one day without making any additional trip back to the dealership. Overall the atmosphere was relaxing and not aggressive at all. Would highly recommend anyone to visit their showroom and check out their inventory. On the Internet there are information and pictures of many car selections so at least one will have some details about the specs and pricing before hand.

Picky1

Sep 2, 2015

Dustin Ogg is an outstanding customer service rep. He is friendly, helpful, and knows how to make customers feel comfortable and "at home." Great guy!

TeresaOK

Sep 2, 2015

I recently bought a new Prius at Jim Norton and it has been a great experience. My salesman, Mark was brand new but very helpful and courteous and asked questions for me and did a fine job. I was pretty set on a low payment and a good interest rate and I can't say enough to brag on Brian Smith, who was the finance manager who worked with me. I bought the car on a Friday night and he was there until nearly 10pm (an hour after close) still working on my financing to get everything to please me and I ended up getting such a good deal on my car price I was able to get a deal on the extended warranty and still keep my payment in my target range. I wasn't even expecting to be able to afford the warranty, so I was a happy camper when I left there. Brian was funny and informative and got Mike David to assist on the warranty part and they were very helpful. I also look forward to having my maintenance and service done there. I was impressed also that Jim Norton even does a lifetime warranty on the engine of the car if you do the maintenance there at the dealership. If all continues as well as it has started, I am sure I will be back and do this again in a few years. You can't beat Toyota for dependability. I already knew that from many years of experience, but now I have found my dealer as well!

Firefightercook

Sep 2, 2015

Cody is my service advisor. He is the best service advisor I have ever had and Jim Norton Tulsa is the best dealership I have ever been to. I live 100 miles (one way) in Shawnee, OK and it has been worth the drive to have my car serviced at Jim Norton Tulsa. I can not imagine me going any where else to buy my next Toyota or have service work done. My name is Harold Cook and I approve this message.??

Fatih

Aug 31, 2015

Salesman Allen Hubbard is a nice person who helped me choose right vehicle. He helped me as much he can and stayed late to make sure everything is fine. I also made talk with him about soccer. It's nice to talk something else than car.:) Also Joel Andersen helped me to finance the car that I purchased. I left happy with the car by Allen and Kenny. I want to thanks them for helping me out.

Ahmad

Aug 30, 2015

Since the minute I walked in, Robert Blocker was courteous, professional, and was ready to listen to my concerns about my next purchase. He seemed very genuine in helping me out and he really did. He walked back and forth to the Used Car Sales manager to get me the price that I wanted for my trade in so that I won't have any rollover into my next car payment. He even threw in a set of all weather floor mat for my car. He took the time to explain to me how the car works and all its features. Truly outstanding. This is my 2nd purchase from Jim Norton Toyota in Tulsa.

Ron

Aug 30, 2015

Salesman Todd Roberts was a pleasure to deal with. The finance department, Joel Andreasen, was a pleasure to deal with as well. The dealership was really busy and the only negative was having to wait on financing, but other than that everyone we dealt with was professional, courteous and knowledgeable about the vehicle we finally decided on. We had just come from another dealership that was a terrible experience so it was refreshing to deal with someone that new what they were doing.

Boymom

Aug 28, 2015

Our salesman at Jim Norton Toyota was very courteous and knowledgeable about the vehicle I was considering. The dealership did not have the exact vehicle I wanted but found it for me and had it on the lot in less than a week.

Catwoman1973

Aug 26, 2015

We are repeat customers with Jim Norton Toyota. I just purchased a 2015 Toyota Venza XLE, and love it! I really appreciate the good customer service from Adam Howell. He was able to locate the vehicle and get it delivered in a timely manner. Kyle Collins in Finance did a great job as well. Both gentlemen made this procedure timely and pleasant, and we really appreciate it. Any questions we had were answered. Excellent job!

George&Norma

Aug 26, 2015

Nicholas Holley greeted us in the lot as we drove in and answered all the questions we had about the 2015 Highlander. He assisted us throughout the buying process and we couldn't be happier. Definitely glad we met Nicholas!

mandiekhrystine

Aug 26, 2015

We were so grateful for all of the help we got at Jim Norton Toyota! Agustin was originally the first one that we talked to. We came in on a Saturday so that I could test drive the 2015 Camry LE. Agustin was very helpful and answered all of our questions. He was not pushy and we loved that about him. We let him know were were not ready to purchase until the following week. Over the next week I emailed him several times asking about a Camry that I saw on the website. He was very quick to get back with me and answered all of my questions and concerns. We came back the following week because we had made an appointment with him. When we got to the dealership, Agustin was helping some customers that needed a translator. ( I TOTALLY understood - I work in the medical field and we only have one translator at my office who I work directly with) So, Agustin immediately got another one of his co-workers to help us out. He introduced us to Todd and let us know he would be helping us and not to worry because he was a great guy! AGAIN, we were NOT disappointed. Todd was just as helpful as Agustin! Together they made our experience FANTASTIC! I would recommend this dealership and especially these two men to anyone looking to buy a new car!! TOP NOTCH IN OUR OPINION! Oh, and I can't forget our finance man! Zach did a great job! Kept the conversation going and made us feel right at home! Not to mention made us laugh A LOT! THANKS AGAIN GUYS!

Surface, Scott

Aug 25, 2015

My wife and I came into Jim Norton to have the oil change done to our Toyota Camry. We looked at several new and used cars on the lot. We decided to test drive a Toyota Venza for the first time. We really had not paid too much attention to this vehicle when it came out. The wife and I fell in love with it. The Venza XLE loaded is the car for us. With the Camry wheelbase and V6 power, and all the bells and whistles, it rides like a dream. The mile per gallon is also something we were looking for in a SUV type vehicle. We have a daughter 14 years old that plays competitive softball and we travel all over the middle part of the US during the spring, summer, and fall months. The Camry has served us well but has become to small.The Venza touring machine is the car for us. We test drove a used one and thought we would be satisfied with a used car. However, we wanted to buy a new one instead of someone else's leased vehicle. Looking at are finances we could not bring ourselves to buy a car at this time. The people at Jim Norton were very patient and understanding with us. We took up lots of their time and personnel but did not buy a car. We are practical people and do not rush into spontaneous decisions on expensive purchases. The plan is endure one more year in the Camry, pay the Camry off early, give it to one of our kids. By fall of 2016 we would have saved enough to but large chunk of money down on a new car that we are excited to buy, a 2017 Toyota Venza XLE.I want to thank Darrell Brown - Finance Director - for his understanding and help through our anxiety as well as the Jim Norton new and used car family.I know that even after this post that we will get a fair price, good and fair service when we buy the Venza next fall.

cubkeith1

Aug 25, 2015

Zach Pinney is everything you would like a mgr to be : professional non aggressive good listener most friendly and sharp ! Kirsten Smith was a dream to have help me in so many ways with a great choice on my beautiful 2015 corolla! she is the sweetest and even programmed my Bluetooth phone in my car which was awesome! personal thanks to both great assets to JIM NORTON!!

Julez

Aug 23, 2015

My husband wanted a Tundra TRD PRO. They are fairly hard to come by. We were initially going to go to Little Rock, Arkansas to purchase because a dealership there had one on the lot, but that dealership changed their online price from what we initially found so we decided to try Jim Norton. I negotiated the price by phone with Hans and had the truck ordered. I met with Nick in finance to pay my deposit, and Richard kept me informed of the delivery status. We only waited about a week. Nick wasn't available on the day of our delivery so we finished the paperwork with Kyle. Everyone was great to deal with, and the whole process was very easy. Richard was there way past closing to explain all of the truck's features to us before we took it home. The truck didn't have the add-ons completed when we took delivery, but they were able to get them done the following week (predator steps and spray-on bedliner). We had a great experience at Jim Norton Toyota and would recommend.

Kathy Schroeder

Aug 23, 2015

IT was AWESOME! Mike in Finance Department was a tremendous support to me during the course of our purchase. He was efficient and exhaustive in his efforts to explain and to ensure that I did not overbuy. Most of all he was patient!!! Tommy Leathers was my sales person and reinforced all that was promised! I would recommend this dealership highly!!!

venza

Aug 21, 2015

Loyal Toyota customer since 1984. From the time we saw the online advertisement until driving home with our new Venza it only took just a couple hours! Robert Blocker worked with us until we got the price we were looking for, and never felt any pressure to "buy today" we will be back!

Junebug

Aug 20, 2015

Family tradition means a great deal to me. I remember as a child running around the cars in Chick Norton's showroom and watching as my parents purchased cars from their friend, Chick Norton. My parents' feeling of confidence in the Norton tradition of excellence has stayed with me and I can heartily agree with their confidence. I have bought my last two cars from Jim Norton Toyota and I wouldn't trade those positive experiences for anything. I am the brand new owner of a red 2015 Toyota Corolla S Plus which as an avid O.U. fan I named "Little Red" in honor of my favorite football team. Justin Mayer and Brian Smith and Mike David were the professionals who helped me and their courtesy, competence and consideration were so remarkable that I now consider them new friends! They were exemplary in every way!So thank you Chick Norton for starting a family tradition of excellence and thank you Jim Norton for caring on that tradition with trustworthy service and attention to customer satisfaction!Sincerely,Hope Harder, Ph.D.

2004solara

Aug 19, 2015

Salesman was patient and knowledgeable of various used car makes & models. He listened to what we were shopping for and worked with us to find it. We never enjoy the price haggling part and will avoid Saturday afternoon in the future because of wait time to finalize our purchase.

QSF#1

Aug 19, 2015

Dr. Todd did an exceptional job. Very detailed and helped me find what I was after. Zach was extremely detailed and thorough. Made sure I understood every option concerning finance and warranty. Will definitely do business with these guys again. Good experience.

penny

Aug 16, 2015

I recently purchased a 2015 Prius V. I had researched the vehicle and knew I would purchase the vehicle this year but didn't exactly know when. Mr. Robert Blocker was very accommodating by being the intermediary with the office management team acquiring a purchase price that encouraged me to acquire the vehicle sooner than later. Mr. Kyle Collins was very informative providing additional maintenance options and acquiring the financial plan I wanted to follow. Excellent product service was experienced during the process.

tigger2439

Aug 16, 2015

i recently putchased a 2015 rav 4 from jim norton toyota of tulsa. i wanted the quality if toyota backed by a dealership that woukd be easy for me to get to. I am very happy with the purchase price i negotiated my car for. the customer service is stellar.

Meemaw

Aug 13, 2015

I appreciated the salesperson's help with this purchase. She was very knowledgeable about the car I was interested in. The financial person explained the process in a way that I think anyone would be able to understand.

shopinkartracer

Aug 11, 2015

I started out at Jim Norton upon referral of a friend and ended up pretty disappointed when they did not have the car that I had signed a contract for, it was a dealer trade so I knew that this was a possibility however nonetheless I was disappointed. I went to another dealership and the exact same thing happened to me so I came to realize this issue is a industry wide problem and not in any way inherent to Jim Norton. the next day I get a call from JN saying they found a white 4runner for me and would honor the same price we had agreed on earlier (the other dealership said they wouldn't have what I was looking for for another 8 weeks!) needless to say I was ecstatic and would recommend Jim Norton to anyone.

newtoy

Aug 8, 2015

We recently purchased a new car from Jim Norton Toyota and was very pleased with the experience. When purchasing a new car we normally spend 2 to 3 weeks looking at various cars and dealerships. Our salesman Kyle Krotzer and his manager Kenny Owen never pressured us over the several visits to the dealership. They answered our questions and were patient with our slow methodically search for a new car. In the end they were one of the primary reasons we came back to Jim Norton for the final purchase.

Beach2015

Aug 8, 2015

This is the second time we have purchased a vehicle from Jim Norton Toyota. They continue to provide a high level of service from regular maintenance, sales and financing. The team went above and beyond to provide excellent service again. They were accommodating and met all our needs.

Karkeewill

Aug 8, 2015

This dealership genuinely cares for its customers! It is evident in the people it hires and trains, the beautiful facility, and the efficiency of its processes. I am truly very impressed.

dg301

Aug 6, 2015

This was my first used vehicle I have ever purchased. I had previously purchased 2 new Tundras. I feel like I Always get the best care.

DrKent

Aug 5, 2015

I liked the attentiveness of the staff. They were very concerned about my comfort as I waited. I wasn't hounded to buy. The salespeople were very respectful.

JAForler

Aug 3, 2015

When I first came on to the lot I only had an idea of what I wanted. Corey helped me land on a vehicle that met all my needs. There was absolutely no pressure to purchase. He was very easy and pleasant to deal with. Once I entered the finance office I worked with Kord. He was very easy to talk to and broke the numbers down to where they actually made sense when purchasing back end services. He did everything he could to get me the lowest intrest rate possible. I would definitely purchase again.

Gary2900

Aug 2, 2015

I purchased my last Pre-Owned Vehicle from Jim Norton Toyota last year so it was an easy decision to repeat. I had previously owned a Camry and wanted another one. I contacted Todd Roberts (TCUV Sales Consultant) through Randy Hill and asked him about any possible rebates/deals on Camry's. Not only did Todd and Randy find the one I was looking for, they found three.I traded my Ford Taurus in and Todd introduced to Kyle Collins (Business Manager) in Finance. Kyle ran my credit and carefully explained each and every financing option and additional warranty add-ons. All three of these gentlemen were courteous, friendly, knowledgeable, and ready to answer every question I threw at them. Todd was even so kind to stay until 10:45 pm to carefully explain every pretentious option on my new car, including dinner reservations from the console. I have never been happier with the purchase of a car, I am loving my new 2015 Candy-Apple Red Camry. I would highly recommend anyone looking for a great car buying experience to visit Todd, Randy, and Kyle at Jim Norton Toyota in Tulsa.

Doyce

Jul 31, 2015

Linda and I have purchased several automobiles over the 45 years we've been married. This was by far the best car buying experience for us thanks to Don Ward. Also kudos to Sean Walsh in the finance department. I would rate this a 10!

WVUalum2010

Jul 28, 2015

Went in to browse and see if I had any options, as I still owed more on my trade than it was worth. Leased an xB back in 2010 and loved it, so I saw they had one in the color I wanted. The sales team blew me away by offering me an even amount for my trade, monthly lease payments I could afford even WITH Gap Insurance, and even holding my TTL check until my next payday! Can't thank Kirsten and Nick enough for the wonderful service. So happy to be back in a reliable car, and can't argue with 2 years of Toyota Care included!

JR Malone

Jul 27, 2015

leather Camry is hard to find, found it here, service was excellent and Jake was patient during the decision making process. See you again in 4 years.

Satisfied Customer

Jul 26, 2015

Excellent employees and service. Kirsten was a great salesperson. Kirsten and Kenny were very patient and helpful with helping us pick out the car that best fit our needs.. Kord was very helpful and informative also. All in all we had a great experience.

Dr. Asim Malik

Jul 25, 2015

I purchased two new vehicles (Toyota Sienna and Toyota Highlander in May 2013 and last week I purchased two New 2015 Toyota Corolla Cars and traded in one vehicle (Toyota Highlander). The sales person was very helpful and tried to help me with trade in but when I was in the finance, I learned that the price they raised for Highlander was not calculated as it was shown on the document and ended to accrue the remaining price of the Highlander on my new purchase. Other than that people in Finance department were extremely helpful from boss down to the person who completed the paperwork with me.In the Sales Department Mr. Brandon and his Boss Mr. Kenny Owen were extremely helpful to present the product and completing the sales process.In the Finance Department Mr. Joel Anderson and his Boss (The Gentleman from out of town) were extremely positive and helpful to complete the finance process.

Dillon90

Jul 24, 2015

Excellent customer service! Todd and Kyle were very informative and friendly. They both worked very hard to get me the right vehicle and worked out great payments. Overall a great experience!

Candice123

Jul 23, 2015

Agustin made the buying of my new car a very pleasant experience. I had been dreading it due to my husband's passing but Agustine has a wonderful personality and made the purchase very easy and painless for me.;

ibrahim ciftcikara

Jul 22, 2015

Jim Norton toyota at Tulsa, OK I had wonderful experience with Salesman Don Ward since 30 years in USA I never see salesman like him, I'm saying reason I use to be salesman at San Jose, Ca.Grate hospitality and care I felt look like I'm at the 5 stars hotel. Very big discount and grate service after sale, even after work hours still continuing them service as a customer what else do you want. I took my business from Los Angeles toTulsa Oklahoma just because of grate service and hospitality. I would like to say one more time to Don Ward I don't know what to say other then thank you. God bless you all and your business. SincerelyIbrahim ciftcikara

Fast shopper

Jul 21, 2015

Joe Krautheim and Brian Smith were both professional and helpful, and worked together well to get the job done in a short period of time.

JD

Jul 19, 2015

I bought a new 2001 Echo and a new 2014 Corolla from Jim Norton and I have only used them to service the vehicles. In the last 15 year I have been nothing but pleased with the quality of the services. The staff are always very pleasant, professional and explain the services thoroughly. I have never had either vehicle break down on the road because of their preventative maintenance. The lounge area is kept very clean, has abundant comfortable seating and offers free coffee, water and cookies.

PriusOwner

Jul 19, 2015

Visiting Tulsa, older Prius broke down-had to get another car. Efficient, honest, professional experience Kevin Metzinger, sales, Sean, service and Zach in finance. Wonderful!

rita576

Jul 18, 2015

sales person was friendly, informative and follow-up was complete. financial person was very thorough but i fell it was inappropriate for him to hand me religious information during a business session.I was at the dealership for five hours and feel this was really too long. two years ago when i purchased my first Prius it took four hours. feel the time was a little excessive.

mkelle07

Jul 15, 2015

We came in originally wanting to buy a Toyota FJ Cruiser, were told they don't make them anymore so they hold their value, wasn't going to pay that price for a car without the luxuries.. Started looking and came across the maxima and fell in love..

dm

Jul 14, 2015

good deal and friendly salespersons. Helpful financers and they try their best to give the better deals. The environment itself is so nice inside the dealer overall go place to buy cars.

megs

Jul 12, 2015

This is the second car my husband and I have purchased with Jim Norton and we've been very happy both times. Shopping for a car isn't fun and can be very stressful if you're on a tight budget. Then when it comes time to haggle you just want to give up. I never felt that way here. They tried to help search in my price range and yes the haggling stinks but I do think they wanted to help while maintaining profit. Most importantly they're good people and treat us with respect. Will definitely come here again.

aweaver65

Jul 11, 2015

I was looking to buy a 2015 TRD Pro 4Runner and shopped around town to see who would give me a good deal and be able to obtain one (they are limited and scarce). I ended up completing the deal at Jim Norton and am completely happy!They did everything they said they would do, it arrived when they said it would and the terms of the deal were exactly as stated. When I went to pick it up, it was sparkling clean and ready to go. *As an added plus, I'd gone in with a pre-approval letter from a bank. I had a pretty good rate. They actually beat the rate by getting me approved through Toyota Financial. I've purchased probably 25 or 30 cars in my life (I lost count, but it's a LOT) and this by far was the most comfortable deal I've made. I strongly recommend you deal with Brandon Lewis or Hans Hulsman there and you'll be well taken care of.

Costumer

Jul 9, 2015

Drake Nelson was the salesman who helped me with the purchase of new Toyota Corolla. He was an excellent sales person and very helpful and respectful.Overall It was a great experience.

Regina

Jul 9, 2015

My father told me, "Don't you buy from anyone else. I've bought three vehicles there and never, ever had a bad experience". Father knows best. From the moment we stepped onto the car lot we felt comfortable and the professionalism - untouchable. No high pressure sale tactics!! Our salesman Sean McBriarty worked hard to satisfy this picky Truck Shopper and he never got exasperated with me!! ??. Our business manager Kyle Collins did such a fantastic job educating us since we are new Toyota clients. You are my father's dealer - now you are ours! Thanks again!!

car fan

Jul 8, 2015

Cody Clay has always been a great person to contact with regards to my visits. I spent almost 30 years of employment in the automotive industry with the last 10 years of that being involved with complete dealership management evaluation. I have been very impressed each time I visit with regards to Cody and as well others I have met in sales and finance departments. Cody is the type of person that I would have noted and then passed along his way of customer satisfaction/communication abilities to other organizations I dealt with. I am now retired but I still notice those types of things everywhere I go. Thank you!

Derek_F

Jul 7, 2015

I had a popped tire, so I drove to the dealership on a spare to get it fixed. I am part of the "tires-for-life" which they advertise as 'general wear and tear' repair. It wasn't until I came in and they stuck me with the bill for a new tire that I realized 'general wear and tear' doesn't mean popped or tires with nails in them, it means just basic wear.The catch? I came in for 5 consecutive years multiple times to make sure I was compliant, getting them rotated and aligned (which I paid for) even when they really didn't need it since I don't drive many miles. The one time I really needed it, they stiffed me. They wouldn't take off the $138 dollars.The irony of this story, is about a month before I had a call from their sales department asking to buy my vehicle because I kept it in good shape and of course they knew this because I have been a loyal customer.This just happened so I'm pretty hot about it, but I doubt my opinion will change much over time. I'm am aware that someone may read this and think that I didn't read my contract, but I assure you I did. The legalese involved needs an attorney to get through, so... lesson learned I guess.

JDD

Jul 5, 2015

Prior to receiving service for my 2013 Tundra on June 27, 2015 I received a call from Mike Toney. He asked if I might be interested in selling my truck. Explaining I was very happy with the Tundra, I noted it would be serviced on the coming Saturday and they could estimate its value for trade. Upon arrival at the dealership I was professionally greeted by the service staff and the Tundra was accepted for its first extended warranty service. After being directed to Mike Toney, he explained the process and introduced me to Don Ward. Don told me about the new trucks and asked me what I might be interested in if I were to trade my vehicle. We looked at various vehicles and Don explained options and differences. Don was very professional and knowledgeable about the vehicles. After test driving the 2015 Tundra we negotiated the price of my trade and the options and cost of the new vehicle. Everything was clearly explained and flawlessly executed. The same holds true for my visit with Sean Walsh in Finance. Sean was very friendly and efficient. In just a short time my new vehicle was prepped and ready for delivery. Jim Norton's sales, finance and service staff continues to excel. I've made three vehicle purchases and all have been serviced at the Tulsa dealership. Fantastic service.

KN&KN

Jul 4, 2015

We saw a used pickup online and went to check it out. When we got there our salesman, Dr. Todd Roberts knew exactly the vehicle we were wanting to see. He guided us easily and professionally in the process of purchase and financing the truck. The dealership and staff are excellent to deal with. I will definately do future business there. Ask for Todd in Sales and hope you get to finalize with Nick in finance. They are awesome.

avalonsarah2015

Jun 28, 2015

Our sales person, Robert Blocker, was very helpful We purchased a 2015 Avalon on a Saturday morning. The Finance person, Sean, was extremely nice and helpful.Sarah Gomez

Mike Medlock

Jun 27, 2015

Todd Roberts was very through and professional. I called me one day asking questions, called the next day to drive several cars. Within 20 minutes he had 4 cars for me to consider, we drove all of them and then he gave me pricing.We emailed each other, arrived at a mutual agreeable price and then drove that vehicle and finally purchased it.Very professional, knowledgeable and easy to work with!

Razza

Jun 25, 2015

Jim Norton Toyota works with you on dealing on a vehicle so that you are able to afford the vehicle that you are wanting...very easy to deal with and very accommodating...

Chimento

Jun 25, 2015

Pinney in finance did a great job! Appreciate all the work to get us the best deal! Zach even found money we were due from an old warranty.

DStephenson

Jun 25, 2015

She LOVES her new Highlander! Marne, Sean and Mike provided excellent customer service and were fun to work with and we laughed a lot. They listened, found what we asked for, all without pressure. We highly recommend working with this sales team!The new Highlander is my wife's car. I'm still driving the 2004 RAV (with 285,000 miles) that we bought from Norton 11 years ago. We wouldn't go anywhere else. Thanks - you are the best. We love Toyotas! In fact, I run a non-profit in Bolivia and we just purchased our second Landcruiser in La Paz. Toyotas are the ONLY vehicles to have when driving on treacherous roads in the Andes!Thanks Toyota for a great product wherever you live, and thanks to Jim Norton Toyota in Tulsa for a great buying experience.

Lakebum

Jun 24, 2015

When I need a vehicle, regardless of make or model, I come in and find Terry Howard. He always takes great care of my family. This makes the 5th vehicle we have purchased from him and I'm sure it won't be the last. Terry and the JNT team are exception.

music man

Jun 24, 2015

We have been bringing our 2010 Prius to Jim Norton for five years. They are the best!!!! Thanks for all of your efforts!!!Thanks,Mike & Ann Sanford

Happy Customer

Jun 23, 2015

Cody Clay did a great job of scheduling my service, ordering the part I needed, and then communicating with me and letting me know my part was in, and I could come in anytime and get it fixed. He makes it very easy on me to schedule any maintenance with Jim Norton. He is one of the main reasons I choose Jim Norton.

MomandDadboughtdaughternewtoyota

Jun 16, 2015

Todd Roberts is the best sales man ever. No pressure, slow pace and very helpful. Text back and fourth, did not haft to go to the dealership and waste valuable time. I will recommend him to all my friends/family. The dealership is large with lots of vehicles to choose from. The finance dept. was not like other dealerships. Kord Padilla was not pushy and was a nice guy! Thanks both of you! I will be back.

T-town Tom

Jun 15, 2015

Todd Roberts is a very accommodating salesman who asks the pertinent questions and provides the necessary information to facilitate your decision making. His is not a pushy or pressure-type sales approach, which I appreciate greatly. I would highly recommend Todd Roberts to anyone looking to have a great experience in car buying at Jim Norton Toyota.

Americcan Gambler

Jun 15, 2015

I knew what I wanted, just wasn't sure I could really afford the car. I did some research beforemaking the appointment, about the car I wished to own, how much I could get for my trade-in and how much money I could put down. I called and made the appointment with Mr. Don Ward, (who made my previous last car purchase painless.) My appointment was a 12;30pm and I was home with my new car by 5:30pm. Mr. Ward and Sean Walsh were professional, friendly and knowledgeable, I shall certainly recommend this dealership. And while the other Toyota dealership is closer to my residence, I plan to drive the extra miles to this dealership for the maintenance on this car. All personnel of the dealership were polite and friendly. And............t;he cookie was delicious!

Qtrhorsemom

Jun 12, 2015

Great experience. Jim Norton's feam are the best. No pressure Seles team. If your looking for a new or used vehicle go to Jim Norton.

Volapukajo

Jun 12, 2015

A few months ago, while waiting on our Scion to be serviced, I was kicking the tires and slamming the doors on a Tacoma in the showroom. Kevin asked me if I'd been helped, and I shared that, "no, but I figured if I made enough noise someone would notice." We talked about the truck for a bit, and I told him I had a need in about 3 months.After looking at some competitive models, I came back to Jim Norton ready to buy. As luck would have it, I saw Kevin and reminded him who I was. He remembered, and we got serious about the vehicle. What I wanted wasn't available on the lot, but the team found what I wanted and made sure it was OK. I'll be back.

cjstewartok

Jun 11, 2015

Can't think of another auto dealer I would rather do work with. Robert Blocker, our sales rep, and Zach Pinney are an excellent team to work with. Mr. Norton gets it - treat the customer right, give them what they want and everything else works itself out.

R. Smith

Jun 10, 2015

Ive bought 3 vehicles from jim norton toyota. They are very first class. No bull, get you in the vehicle you want. And jc hergy is great to deal with. He took great care of us as well as the rest of the staff. Thanks so much.

Mimi

Jun 8, 2015

Great to work with!!! I would recommend him to everyone. He was friendly and put us at ease while going over all the paperwork. He was informative and told us to call if we needed anything. It was a good experience.

scionxb,chris123

Jun 7, 2015

As always, we were taken care of like royalty. We were not sure what we needed to do because our lease was almost up, but after talking to Darren and Zach we decided to lease another scion xb. These two were just amazing ,very thoughtful and caring. This our 5th lease at jim norton, we will definitely lease again from this dealership,.

Amy

Jun 6, 2015

I had visited the dealership and what I wanted wasn't available, they went out of their way to see if there was something else that would work but we didn't find anything. I went back in after finding something online and had my deal wrapped up in no time!Thank you to Shane Reed, Terry Horton, Buzz Powers for making me feel comfortable and like I matter!I will definitely refer anyone in the market to Jim Norton Toyota of Tulsa!Thanks again guys, you're awesome!Amy Cypert

bree

Jun 5, 2015

I just want to say that I am beyond pleased with my choice to shop at Jim Norton Toyota for a new car! Hijinio Chairez was very helpful while I searched the lot looking for the perfect car for me. He led me towards a 2012 Toyota Camry and I fell in love! I couldn't be more happier with my decision! If it weren't for him I would have most likely never have test drove a Camry, but I'm so glad I did now. Not only was Hijinios help greatly appreciated, but Sean Walsh was a great and huge help on the financial side of it all as well. Overall I had a wonderful experience and would absolutely refer others to shop at Jim Norton Toyota. Thanks guys!

khuddleston

Jun 2, 2015

David Holmes is always a pleasure to work with. I appreciate all he does to make our visits go smoothly. Wouldn't take our vehicles anywhere else.

Paul S

Jun 2, 2015

our salesman Adam Howell went above and beyond to make sure our deal and our needs were met. While there, we also worked with Jerry Hoyt, whos professional demeanor and personal interaction with the customer should be taught to all sales personnel. We finished up our visit in financing. This is where we met Brian Smith. Brian is incredibly fast at his job, funny and keeps the process pleasant for the customer. Even when it is after hours with more customers to serve. I will definitely be back

R-FED77

Jun 2, 2015

Great Job. This is my third car from Jim Norton Toyota and it is always a pleasant experience. Everyone is easy to deal with from top to bottom. I have never had any trouble getting exactly what I want. Great selection and great service. Would send people there without any hesitation at all.

jazzygracie

Jun 1, 2015

Joshua Casey was very helpful in explaining every thing. I would recommend him to friends. Mike David worked on getting payments to what I needed. Kevin Metzinger was very helpful in explain the working of all the buttons in the Rav4. Now Jeff Yates was something, else he worked with me so we were able to come to an agreement on price. In all it was very good and informative sales. Thank you. Vera G.

beachblonde

May 30, 2015

This dealership is truly one of a kind! My salesman, Wilford Friday, was a pleasure to work with. Worked hard to get me a deal!

Fbeasley

May 30, 2015

Dr Todd Roberts was very helpful in helping us purchase our Rav 4. He was professional and knowledgable and made our car buying experience enjoyable.

Laura78

May 29, 2015

The guys I worked with were a pleasure. I hate buying vehicles and honestly, this time was no exception BUT it's a lot more bearable when the people you're dealing with go out of there way to make sure every question is answered and every issue clarified and understood.

LynetteS

May 28, 2015

I loved my salesman Terry, he was respectful, listened to what I was looking for, treated me as a person not a $ sign, even gave me a dozen cookies when I asked for them for my daughter when I bought my car. She loves the cookies ;)

CarrieM28

May 27, 2015

We bought a Tacoma and a Prius in the same month. It was a great experience. So fast and easy, and Robert took great care of us! SEAN WALSH in finance was also amazing!!!

Firefightercook

May 27, 2015

I had my car serviced on May 26, 2015 at Jim Norton Toyota of Tulsa. Cody Clay was my Service Advisor. He was very efficient, knowledgeable and a genuine pleaure to visit with. I drive from Shawnee, OK (a 100 mile drive one way) to have my car serviced at Jim Norton Tulsa. This is the best dealership I have EVER dealt with....period.

jducker

May 26, 2015

My husband and I were looking to buy a new truck and Josh Riddle at Jim Norton ' s Used Car lot was amazing!!! Josh showed us exactly what we were looking for and he made us feel very comfortable during the whole experience. We will definitely return to do business here!

toolcrib

May 26, 2015

my experience with TODD ROBERTS was great,did not have any trouble with my deal. everything went real smooth he explained everything about my truck,was in and out real quick

R65

May 21, 2015

I was very impressed and satisfied with my experience at Jim Norton. The young man that assisted me, Gibson Freter, was wonderful. he came in on his day off to help me purchase the car and made sure I understood all the different features in the car, of which there many. I have purchased many cars, but this by far the best experience I have had. I will be sure to come back to Jim Norton in the future as well as encourage my friends to do the same.

todd_in_tulsa

May 21, 2015

Brett and the service staff were awesome! Easy to work with, and got the job completed in much less time that I was expecting. I'll be very happy to return here for anything needed for my Tundra.

Shea Ludwig

May 18, 2015

Honestly, we had no plans to buy from Jim Norton when we went in to simply compare the highlander to another vehicle. The highlander was always our 1st choice, but JN's advertised prices were above what we found in Dallas, or even OKC, we were a bit put off. We don't really the 'game' of car buying. That all said, it didn't take long to push thru those details and reach a deal we could all be happy with. The sales manager Jeff Yates worked with our salesman, Kevin Metzinger to earn our business. They treated us with the respect we expected. We had other options, but Jeff definitely helped sway our decision.

bvz_3

May 18, 2015

We liked that we were able to get an appointment a couple of hours from the time we called in to the dealership. Bryan Burdette was personable and explained the problem and solution very well. We were pleased to get a recall item done also and in a very short amount of time. This recall item was something that, according to our local dealership back home, was going to take the better part of a day and no loaner vehicle would be provided. Jim Norton Toyota saved us a day! What price can you put on that? The waiting area was comfortable and the cafe was wonderful with complimentary beverages and cookies. If you're going to encounter vehicle trouble on the road, you're in for a pleasant experience at Jim Norton Toyota! We are still pretty amazed at how well everything turned out. Thank you for taking such good care of us! It is quite apparent that customer service is a top priority at your dealership. We will spread the word!

cadcock

May 17, 2015

My experience started off poorly due to a miscommunication, but the staff at Jim Norton more than exceeded any of my expectations in making up for it. I was able to get more for my money with my new Tundra. Repeat customers are their main goal, and I've never had a dealership go to as much effort throughout the whole process. I will definitely recommend this dealership to family and friends!

Rickus

May 17, 2015

Very smooth process from beginning to actual purchase. Very professional and courteous. Fair trade price and good price on new Sequoia. Pleased with the process. No pressure to buy.

Solobrien

May 15, 2015

I had a great car buying experience. Alex S. did a great job, listening to my concerns and providing excellent customer service. No pressure and genuinely helpful. I wasn't buying new, but they made me feel like I was a top priority and that my happiness with the vehicle was the main goal. I would definitely return, and I suggest you give Jim Norton a try, and ask for Alex!

BellLauraA

May 15, 2015

Targeted Jim Norton Toyota because of their long history of community service in Tulsa. From the moment we hit the lot, everything about buying a car was made easy. For someone who hasn't purchased a car in a long time, nerves were soothed; fears were allayed, etc. My friend purchased a used car and her experience was so great that I went back the next day and got something new for myself. Thank you Don Ward, Nick Jones and Mike David!

jenncastillo

May 10, 2015

I dropped my vehicle off on Monday to get a few things fixed my gas gauge wasn't working correctly, the hydraulic door opener broke off, and my radio doesn't work 80% of the time, and also a oil change and tire rotation. Well on Friday I went to pick up my vehicle and I go to drive off and my truck has the gas light on because there is no gas. I had to stop and get some gas. Then sunday i get in the vehicle to go to church and the check engine light and 4 other warning light comes on. Now I have to take time out of my day to go drop the vehicle. This is not the first time this has happened.

Thomasheathk

May 7, 2015

Dr. Todd made the experience enjoyable. There was no pressure, no pitching, and he made great use of humor as my wife and I negotiated price with him.Likewise, Nick Jones made the finance portion smooth and efficient.

Toyota Happy

May 6, 2015

This was our second purchase from Jim Norton. We dealt with the same salesperson, Dustin Moseley and had the same experience. Friendly, warm, patient and honest. We believe we were treated honestly and fairly. Dustin and the finance crew spent a lot of time with us and ensured we were happy with the purchase we made.

Joe

May 6, 2015

This was my first experience buying a prius. The sales personnel were very thorough explaining how the car worked. At no time was I given the hard sales pitch. After I purchased the car I discovered I had misunderstood an important feature I had wanted but did not exist on the model I had purchased and had been driving. I stated my concern about this to the sales manager and was allowed to get the model with the features I had wanted. They were very understand and cooperative. I would recommend this organization to anyone.

diffrentworld

May 4, 2015

I have bought a lot of vehicles in the past but never have I been treated with such respect and informed of how my purchase would reflect in the future. What a truly great experience looking forward to telling more people about Toyota.

Howard

May 4, 2015

This was the easiest most enjoyable car buying experience I've ever had, I bet I was asked over a dozen times by different employees wether i was satisfied during the process, and I was! Thanks

Kennedy17

May 4, 2015

The Jim Norton Salesperson. ( Gibson freter) was knowledge about the 4Runner unlike the salesman at fowler Toyota . That's was the reason I brought new 2015 4Runner . , and he wasn't in my face all the time too.!!!

Ed

May 3, 2015

The young lady that helped us was Excellent. She was very helpful and discussed with us about everything that would be done to the car. She is a keeper and a person that I would not hesitate to hire if she ever needed a job.You would be wise to put her in a position where she would be more of an asset to your dealership.Her name is not in your list of employees

James3939

May 3, 2015

Jim Norton Toyota is an absolutely beautiful dealership. The employees are very professional, friendly and pleasant. Our salesman, Kevin Metzinger was extremely professional, knowledgeable and pleasant, as was Brian Smith at closing. This purchase was the best new car buying experience that I've had! Other Tulsa dealers could learn a lot from this dealership.

alyssa_vanmeter

May 2, 2015

Todd Roberts gave us the best kind of service you could ask for or even hope for. He worked with us till we found the perfect car for us that worked for our family and for our budget. We will definitely be using this dealership anytime we need a new or used vehicle!

frank50

May 2, 2015

Toyota consistently goes above and beyond. In this case we had the hybrid battery go bad. Brett Fry and his manager deserve special attention for the help they provided in getting this issue resolved. It is that professionalism and personal attention that makes Toyota a company that I would keep going to for buying a car, having service for my car, and telling my friends how they should go to Toyota.Again, Mr Fry, and all the people who helped in my interaction with Toyota, are people that should be recognized as the best of the best.

T Schadle

May 1, 2015

Very good experience - ease in dealing much better than expected - will recommend Robert to anyone I know looking for a vehicle especially a Toyota in the future

Scott L. Johnson

Apr 30, 2015

I bought a 2010 Highlander from Jim Norton Toyota and felt great about the purchase - sales to finance, and then their service department for the last 5 years. So, when I decided to buy a new 2015 Highlander, I did my research online (Edmunds, NADA, KBB), and checked in with Jim Norton. I was put in touch with Mr. Angel Brito, a salesman, who was very helpful, and most importantly did not waste my time. Twice I asked him to have specific trim level vehicles ready at a certain time, for me to come and drive. He was prepared, very pleasant, not pushy. He stayed in touch with me for several months while I pondered the purchase, but wasn't overbearing. His follow-up was great and in the end, with help from Jeff Yates and final approval from Jerry Hoyt, Jim Norton's dealership got to the price I felt was fair.I had to order the vehicle to get the colors I wanted. Originally I expected 10-12 weeks but it only took about 5 weeks to get it. I worked with Nick Jones in their finance department via phone and e-mail... he got me the best financing rate and a great price on the Toyota extended warranty. Nick was off the day I closed, so Zach Pinney filled in and everything was done as quickly as it can be (still close to an hour, but really, that's pretty darn good).Overall I feel great about the experience. I WOULD recommend this dealer and fully expect to buy form them again in a few years! A+ all the way around, and I already know their service department is terrific.

lucianmark

Apr 28, 2015

Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton experience was excellent each time. The first vehicle was a 2003 Toyota Avalon XLE for my parents. My wife and I had been shopping online to find the best car for them. When I arrived at Jim Norton, I found the car I thought was the best for my parents. The salesman, Wilfred Friday, was extremely helpful and easy to work with. He allowed me to leave my car at the dealership and take the Avalon for the day in order to make sure it met with my approval and to take it to my parents' home. My mother was in poor health and this would allow her to see the car and decide if it would work for her needs. They loved it. We drove it back to the dealership that evening and they purchased the car. My mom insisted on coming in order to test "ride" it. They gave us a fair price and treated my parents like they were buying a new Toyota Avalon.The second vehicle was a 2012 Toyota Yaris for my friend. It was her first time buying a car so she was a little nervous about the process. My wife and I helped her find a great car at a fair price. This time, the salesperson was Alex Simpson. He was great to work with. Zach in finance was also very good to work with as well. When we test drove the car, we had noticed a stain in one of the front seats. Alex took it back to service. By the time she was ready to take it home, the seats had been shampooed again and the stain scrubbed out. They made the entire process a pleasure.The third car is a 2005 Toyota Camry XLE. The experience we had buying this car is at the heart of why I am writing this review. My mother's health had deteriorated to the point of the family deciding to put her in hospice care. The morning after making that decision, my father was driving his beloved 2003 Avalon and totaled it. The next day my mother passed away. In the midst of all the pain and tragedy of losing my mom, the last thing I wanted to do was shop for a car, but we needed to get my dad some transportation. My wife and I once again found some options at Jim Norton. We worked with Alex again. He showed my wife several cars that we thought might be good choices for Dad. The next day(Saturday), we took dad to look at the cars they selected. He really liked the 2005 Camry. We were allowed to drive it even though it was so new to the lot it had not been serviced or cleaned. We told Alex and his manager that we liked it and would like to see it again on Wednesday. We explained that my mother's funeral was on Tuesday and would appreciate if they did not call us until we came back to the dealership. They honored that. I brought Dad back on Wednesday and the car was waiting for him. He was thrilled to see that they had done all the appropriate maintenance (i.e timing belt and water pump) and cleaned it up. Alex had the day off but Josh Evett helped us with the car. We ran out of time on Wednesday to complete the purchase so we needed to come back the following day. Even though Alex had the day off he called me that afternoon anyway. I asked him if he could see if the guys in service could get the stains out of the back seat belt and floor boards. When we arrived on the Thursday, he had done that but also went over the car and touched up some of the paint issues he found. I was floored. I have never seen a salesperson go the extra mile like that. When we went to finance, Josh Casey remembered my dad from the Avalon. I appreciated that he treated my Dad with respect and kindness as he had done before. Outstanding customer service at a very difficult time for my family was especially appreciated. The funny thing is, I have never purchased a car from Jim Norton for myself; however, Jim Norton Toyota is the first place I will look for the next car purchase I make and you can bet Alex Simpson will be the one selling it to me.

B. Gober

Apr 27, 2015

We all know how it goes... Looking for vehicles can be fun, but "wheeling and dealing" is the worst part. After searching for vehicles at different dealers, Joel Andreasen at Jim Norton Toyota made it very clear that he wanted to save us money and earn our business. He did just that! I honestly can't express enough positive things about Joel. Just flat out honest, trustworthy and loyal. Car shopping can be frustrating because you just never know if your getting a lemon or if the salesmen are just wanting to make a sale and don't really care about YOU. This is not the case with Joel at all. He went above and beyond and proved to us that he actually cared about our finances as well as making sure he put us in a car that would last us well over the term of our loan. The title of this review is "King of Customer Service" for a reason. Highly recommend Jim Norton, and please for the sake of it all, ask for Joel Andreasen! As far as getting to the finance office, Nick was a ton of help and made the process extremely quick and a breeze. This will be the 3rd car we have purchased from Jim Norton and that is for a reason! This experience with Joel and Nick will seal the deal for future purchases we make. Thanks a ton fellas!

ChavD

Apr 24, 2015

Robert was extremely patient and helpful ! I felt comfortable making a decision that day. He knew about the different cars and how they could work with my budget and lifestyle

Hein,pat2b

Apr 24, 2015

I purchased my first Toyota from Jim Norton in 2006 and had all my service work done there. I looked at other cars but came back to Toyota. Kevin was our sales representative and he was very knowledgeable and helpful. I love my 2015 RAV4. It is everything I was looking for and more.

TL

Apr 23, 2015

I went to Jim Norton Toyota because I have friends who know Jim Norton personally and spoke so highly of him. My salesman was Robert Blocker who kept in touch. I felt I got a fair price for the 2014 Corolla my wife and I purchased. Robert stayed in touch and let me know of price decreases as they occurred. I got a lot of personal attention with no pressure. Thank you, Robert.Tom Litteer (a very satisfied customer)

Joe Couball, Sallisaw

Apr 21, 2015

I was very satisfied with the trade in values and the prices for the two 2015 vehicles that we purchased. The RAV4 and the Tacoma are exactly what we wanted. The options on the vehicles were according to what we had asked for, with no surprises. The salesman helped us obtain the vehicles we wanted and with no hassle. He was very knowledgeable and answered all of our questions satisfactorily. The Finance Representative was very efficient and we were done and out of there in short order. No pressure selling of anything by either of these two reps. We have never owned a Toyota before and we expect to be a satisfied Toyota owner for quite a long time.

casared30

Apr 20, 2015

Horrible customer service first off. It would take me for ever to go in to detail. But had a scheduled oil change that took 230 hours. Not cool. The manager tried to make up for it with free oil changes. But I will never go back. Worst experience from beginning to end. Even when I pulled up no one greeted me and when I let the manage had to get my car for me. And no car was.

Robert Easley

Apr 18, 2015

Great trade in value on our Land Cruiser with great pricing for our new 1794 Tundra. Jim Norton Toyota always seems to have a vehicle on their lot we are looking for. We also took note that when we pull in that every vehicle looks to be clean and ready to drive off the lot compared to most other dealers we have visited, The showroom is relaxing and very clean also and everyone on the floor asked if they could help us with anything. Great Job Guys and Great Product

Wesley, Tulsa

Apr 16, 2015

Went here to buy a car about 3 years ago. Not a very good experience. Went back in April 2015.All I can say is WOW! What a difference! Everyone I dealt with, whether sales, or service, or finance, or front desk receptionist, made you feel like you were the only customer in their showroom! Everyone was on the same page making you feel like you were important to them. This is the sign of GOOD MANAGEMENT running in the background making each customers car buying experience pleasant.Keep up the Good Work!WesleyTulsa, OK

Bldrdude

Apr 15, 2015

My third purchase in 8 years of doing business with these Fellas and it's because they're the best......they're unique and not like most of the other dealers in Tulsa. No pressure, fair "haggle" and they do what they say they'll do! Richard was great in making the deal and Sean in finance was "settled" in not trying to sell me what I didn't need on the extra warranty stuff. Carrie ROCKS when it comes to ordering parts and always has a smile....... And when Service is needed, Zach Perry may look like a young kid but he's STELLAR when it comes to getting answers and getting things done......what a great young man! Overall, JNT is the BEST in Tulsa....

Christopher West

Apr 15, 2015

Was looking at 3 cars, have a prior highlander hybrid so went to the lot to see a newer used car. Marc went with us on a test drive as we played with the navigation and features. As there was only the one hybrid on the lot, ultimately we are going with a different vehicle elsewhere but Marc deserves credit for the time he spent with us and the follow up calls he made to check in on is. Hope he'll make the next sale quickly.

AngelJV

Apr 14, 2015

We arrived looking around at other dealerships and Todd Roberts and co. made us feel like we should have just started at Jim Norton to begin with. Quality service, enjoyable and courteous people. You really couldn't ask for a better experience when shopping for a car. Will definitely be sending everyone I know there.

lovemysequoia

Apr 14, 2015

We have always been very pleased with the great customer experience. I would recommend Robert Blocker he is very personable & trustworthy. We love the service department & we take all three vehicles in regularly.Thank you for making our experience awesome. We love our new Toyota Sequoia. Thanks again Robert Blocker.

Sam

Apr 12, 2015

We had a great customer experience this time, we went there to trade in my wife's car for a newer one. Dr. Todd Roberts helped us, he was great. I will say Dr. Todd Roberts went above and beyond and he made sure we are happy with our choice and comfortable. I will recommend Jim Norton Toyota and Specially Dr. Todd Roberts for anyone looking to buy a car. Thanks again Dr. Todd Roberts I am looking forward to buy my next car form you.

Rgraham61

Apr 11, 2015

Todd and Josh made the car buying experience very easy. They were very trustworthy people and I'd definitely recommend working with them if you go to this dealership.

woodude

Apr 11, 2015

I shopped online for about two months before i found Dr.Todd Roberts at Jim Norton Toyota in OK.I told Todd that he had a TSS Tacoma that i had been looking for,i also told him that there were four others for sale that matched what he had, and were a lot closer.I told him the truck had to be exactly as listed,PERFECT ! Todd sent me pictures on his phone,inside and out,and assured me the truck was just as he represented it.Todd then gave me a great price,and said that he would pick me up from the airport,and that everything would be ready for me when i arrive.He said all i would have to do is drive the truck,sign the papers and out the door.I could not believe it.That is just what happened.I have purchased over twenty five vehicles in my day, and have never had a better all around experience. Thank You Very Much! P.S. I called him about two months later a ask i he could get me a TSS sticker at dealer cost because i think mine had a factory flaw.My obsessive compulsive disorder kicking in,Todd sent me one FREE ! UNBELIEVABLE !!!!!!!!!!!!! I will purchase my next vehicle from DR.TODD ROBERTS

shanboyd

Apr 9, 2015

This is our second new SUV to purchase in 2 years. I wouldn't buy a vehicle any where else. I always get the best service from every one. Dustin did a great job of getting me the exact SUV I wanted by listening to what I needed. Josh always does an excellent job of getting us the perfect financing! I love my new Hot Lava RAV4!

CS-Tulsa

Apr 9, 2015

Bought a new 2015 Rav4. Can't say enough about how helpful and friendly everyone was at Jim Norton Toyota Tulsa. Tom Leather is a really great guy to go through the buying experience with. Thanks for everything!!!

Richard R

Apr 7, 2015

The real deal. Have bought 3 cars in the past 7 months and Jim Norton Toyota has won my business each time. Ask for "Doc" Todd Roberts in used. Darrell Brown runs a great group of helpful finance guys. You can't get a better car buying experience. Service after the sale has been exceptional too with 1 of our 3 cars needing a bit of service.

adair.welton

Apr 5, 2015

Richard Haase.....just ask for Richard Haase. We got exactly what we wanted, a great trade in value, and a fair price. Buying our new Tacoma was not only the best vehicle purchasing experience we've ever had, it was FUN!!!

Robert

Mar 31, 2015

I was highly surprised and impressed with the level of service and professionalism during my recent purchase. I worked with Darren Playford over the internet, who very quickly responded to a quote request. More important, he not only rapidly countered a lower competing offer, but convincingly explained why Norton was a better overall deal (not simply cost). Darren was very upfront and presented the exact out-the-door price he quoted me. I kept looking for all the typical add-ons but they were not there. Next went to Zach in finance, and I thought, okay here it comes. Again pleasantly surprised, as Zach was professional and not pushy. Amazingly, the cost remained the same I had been quoted and we were done in ~15min. Zach also did a good job explaining the service options available at Norton, and while I typically avoid the dealership for routine maintenance, given my experience during the purchase I am actually planning on using you guys for this vehicle. Would definitely recommend Jim Norton Toyota to anyone looking for a new car.

SonyaJohnson6

Mar 31, 2015

From inquiring to the purchasing of a car to the financial aspect the quality of service I received with Jim Norton was amazing. Marne Gibbs was my sales person that led me to the purchase of my 2015 Rav4 that I just love! I live in Southeast Kansas and drove 2 hours because of the exceptional contact I had with Marne and her willingness to work with me and find what I wanted. Zach stepped in with the financial department and when beyond what he had to do and found me a better loan opportunity than what I was walking into the Jim Norton with with the help of Mike. Thank you Jim Norton and your wonderful employees for a painless purchase.

Margaret

Mar 28, 2015

Thank you to Justin, Robert, and Nick for a job well done! We live in Arkansas and heard many good things about the dealership and friends in Tulsa told us we would not be disappointed. After a couple of weeks of emails, texts, and calls, we have the most beautiful Highlander Limited Platinum! Thank you Justin and Robert for going the extra mile to find the one we wanted! Everyone was extremely friendly and helpful. I must say the entire dealership is exceptionally well organized, it truly is a well oiled machine. Nick was very knowledgeable and what a plus to have his service experience during the financial process. We will stick our heads in to say hello to the guys when we drive over for service!! Thanks again!!

Keyla

Mar 26, 2015

A special thank you to Todd, Terry and Kord at Jim Norton. Todd &Terry, our salesmen, worked on this deal to get us a beautiful, fair and accurately priced vehicle. Great customer service from Todd Roberts. He went above and beyond even so far as to fill the tank up and vacuum and detail the car himself. Kord beat our banks financing and gave us a financing offer which we could not refuse.Impressive team work!!

MB

Mar 18, 2015

My wife and I like so many other people went shopping for a used car - going from one car dealer to another to find the best deal. Our first stop was Jim Norton. We should have stopped there and saved ourselves a lot of aggravation. I figured that if you pulled up to a used car dealership you would have several reps pushing through the door to get your business. That was not the case. When we did find someone to help us they either seemed burned out or was trying to sell us something outside of our budget. At one dealership we went to the rep took us to a back lot where they had the car we were looking for. As we were walking back to our car to discuss what we had found we saw the sales manager reprimanding the rep for taking us to the other lot. On the other hand, Hijinio our rep at Jim Norton Toyota found us two cars that fit our needs. A day later he called us thanking us for just dropping by. A few days later we went back to Jim Norton to seek out another car that we had not considered. That day Todd found exactly what we wanted at the price we could afford. Thank you Hijinio and Todd. You made our car buying experience (I can't believe I am saying this) enjoyable. We love our new (pre-owned) car!

Dawn

Mar 12, 2015

My husband and I both got the vehicles we wanted. Richard Haase went above and beyond to assure we were once again satisfied customers. (These are our 3rd & 4th vehicles we've purchased through Jim Norton Toyota.) Our previous Toyota was a victim of the icy roads and so was in the Collision Center. I was already considering a new Toyota Camry so this just helped me decide it was time. Richard and Zach helped make that transition go as smoothly as possible. We had already made most of our decisions by shopping and comparing vehicles on their website. My husband had selected a Tacoma on the website and it was in stock when we went to the dealership.

tagginbottom

Mar 9, 2015

I was looking for a new Truck and the guys at Jim Norton Toyota got me just what I wanted. I ordered a new Tundra, and was told it would be in on March 9th, but it actually showed up early. How many times does something EVER get delivered early??? It was exactly the vehicle I thought it would be. The sales guys were great to deal with and was a very easy process to drive off the lot with exactly what I wanted...5 stars all the way!

Kellyjogreene

Mar 2, 2015

Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that!

smithj2

Feb 28, 2015

All of the staff that we dealt with from sales to financial were knowledgably, friendly and went the extra mile to get us just the car we were happy with. Also, your service department over the last 11 years with our 2004 Camry was a large reason why we started Jim Norton Toyota when looking for a replacement for it.Would recommend Jim Norton Toyota to anyone looking to purchase a new or used vehicle.Jim S

Sean

Feb 27, 2015

I was fortunate enough to get the worst salesman a the dealership. JC was not very helpful, seemed like he hated his job, and it was bothersome to negotiate price on a vehicle. Didn't fill up the car, which was a half tank of gas, (approx. $7 in a prius). He did not provide me with paper floor mats when requested due to the weather (it had snowed). JC sold me the car with only one key with the car. When asked about it he stated he would look for the key. It took me several calls, and him 2 weeks later to say they would cut me a new key. Fast forward to the key making. I met with Dave to drop off my key to have it programmed and cut. It took them 4 hours to cut the key and program the keyless entry. A 10 minute process somehow miraculously took 4 hours. Once the key way done, Dave decided lunch was more important than making sure they key was completed and I got the necessary items. He left the keyless entry with a young lady, who had no idea what was going on as Dave gave her no instruction. It took the lady an additional 30-45 minutes to find the key since only the keyless entry was left behind the counter. This was after I refused to allow her to mail it to me, as I had waited 4 hours for a key. Since December I have put 5k miles on the car, and I purchased the oil change program they offer. Which they sent me pre-made vouchers to bring in the car for oil changes within 1k miles on the voucher. When I scheduled an oil change within miles as stated on the voucher, I met with Sean at the main desk. The first 10 minutes was me arguing with him about how the maintenance light was on and the car needed an oil change. He stated the maintenance light came on due to it needed a tire rotation at 5k miles and that I could come back at 10k miles to get the oil changed. After arguing and finally telling him that I wanted the services stated on the voucher, he finally agreed to go ahead and have them change the oil on the vehicle. What a nightmare, every step of the way with this dealership. My finance worker was Joshua Casey, and at first he seemed genuine and like a good worker. Well I bought my care in December, and in January my paper tag expired and I had not received the title or the loan information. After multiple calls and messages, I finally got ahold of Joshua. He had no idea why the loan had not been processed or why I didn't have the title. He said he would look into it and call me back, which he never did. I ended up speaking with his supervisor a few days later, his name was Mike. Mike stated the title had two names on it and was missing one of the signatures from one of the owners who lived in another state. He told me they sent a power of attorney on Jan 1. to get the title take care of. Josh assured me if I resigned the contract they would issues a new paper tag and it would be complete before Feb, which is when the new paper tag expired. Here I am in Feb. and the 2nd paper tag has expired and they still do not have the title complete. I could not get ahold of Josh Casey again, and this time I was forwarded to a woman named Kim Hendrix. This was only after I threatened to have my attorney to contact them, since no one wanted to call me back. Kim Hendrix has been on the only one who has called me back consistently and kept her word. I still have not heard back from Josh or his supervisor or JC. However, at first Kim acted like the whole ordeal was not the dealerships fault, and almost seems to point the blame at me at times. Until I stood my ground and pointed out it was not my job to verify the title of the car before I sell it. Kim has been in communication and tried to resolve the issue however the options she gave were not satisfactory. After going back and forth with the dealership, I had to continue to call and push towards them resolving the issues caused from their mistake, instead of them working to fix their mistake. Everyone up to this point, except Kim, acted like it was not worth their time and they could care less about the issue or me as a customer.Kim finally called me back and offered to refund me my down payment, and take the car back. Issue me a new paper tag, and pay tag and title for the car, stating the title SHOULD, (i'm not counting my chickens) be done by Tuesday. Option 3 was I could buy a new prius with fewer miles, but they were not willing to come down on the price an would only waive the paperwork fee. Which is total crap. I'm not saying they should come down 3k difference, however, I would think they would be willing to make an effort to fix their mistake, and look at coming down on the price for good faith. However, that would require them to be professional, which they have not been since the get go. I was contacted by JC to figure out if there were any different options or cars they could sell me that they have the title too. However, like usual he stated he would call me back with what he found out and never did. I have scheduled to meet with Kim Hendrix and the GM in person to let them know of my discontent and how poorly this whole experience was and how they handled the whole situation crappy. The GM seemed liked he would fix this issue but I think he was just acting like he cared so I would get out of his office. He did apologize but I doubt anything comes out of it. I requested they fix the issue so others do not have to share my experience. I decided to give the car back and get a full refund of my down payment. For me it was better to just wash my hands of the whole mess as it was taking up too much of my personal time and work time. I am only being honest to my experience and writing this to hopefully help others make an educated decision as to whether or not to use this dealership. They have lost me trust, and therefore, for me, I will not use them ever again. I know the people I have told this too have also decided to never shop here again. I hope this experience helps the company fix full issues with their business so it does not happen again.

Knkwill

Feb 26, 2015

This is the third vehicle we have bought from Jim Norton Toyota. Our salesman all three times has been Richard Haase. I highly recommend Richard and Jim Norton!!

vicki

Feb 19, 2015

I called and told them I was coming and Kevin scheduled a time for me. When I arrived, the vehicle I had described was waiting in the front for me to test drive. I then haggled with Jeff about my trade in and the price and we came to an agreement. I then went to Sean for 0% financing! I arrived at 10:30 and left in my new car at 2:15. I thought 3 hrs 45 minutes was pretty good for buying a new car!

conn9959

Feb 17, 2015

Very easy car buying experience. Would recommend Jim Norton Toyota to anyone looking to purchase a vehicle. Felt comfortable throughout the entire buying process. And I love my new car!

exbishop

Feb 14, 2015

We always treated professionally. Needed repairs are explained thoroughly. Zach Perry is an outstanding service representative. I always phone him for a service appointment. He is very friendly and takes care of us well!

Laciejo

Feb 14, 2015

Kaylee is very curtious and friendly. She was able to answer my questions to my satisfaction! Jim Norton Toyota has an A+ services dept with a comfortable waiting area! I will definitely be returning to Jim Norton for my services!

blessing1

Feb 12, 2015

Michael was very knowledgeable, showed me how to operate all the computer systems in the car, I felt no pressure to purchase like with other dealerships.Kyle gave me a good education on safety and security of my car that leads even to security of my home, and together with Mike explained how my care can best serve me. These men explained the purpose of having certain insurances along with buying a car in an excellent way, not just trying to sell you what you don't need. It has never been explained to me this way before. It was a pleasant and educative experience which other dealerships should emulate. Thank you

Karkeewill

Feb 12, 2015

Best car buying experience I've ever had! Friendly, knowledgeable, enthusiastic employees. I highly recommend Jim Norton Toyota, they're awesome! Love the 2015 Highlander I got to replace my beloved 2003 Highlander!

JbarM

Feb 9, 2015

We just bought a new 4Runner from Jim Norton and the experience was nothing short of excellent from start to finish. The friendly staff made me feel very welcomed and I was treated like family! Jim Norton Toyota has found a lifelong customer. Thanks to everyone who helped in our purchase.

classicrocklover

Feb 5, 2015

We bought a new Highlander and had a great experience at Jim Norton Toyota. I highly recommend them when looking for a new or used Toyota. Hope I never need major service on my vehicle but from looking at their service area it appears to be top notch and I wouldn't hesitate to use them. Toyota is a brand that stands on it's own and Jim Norton Toyota is there to make sure you will be a happy, returning customer for a long time. While we were in the showroom we googled for reviews on the Tulsa area Toyota dealerships and Jim Norton won us over based upon those reviews...we went no where else. No one else even came close to their overall rating.

clepet

Jan 18, 2015

One of the few dealership experiences we've actually enjoyed. Mr. Norton has always been considered the most ethical and moral car dealer in this part of the country.

sparky2

Jan 16, 2015

Just bought our third Toyota Highlander from Jim Norton Toyota of Tulsa. Jim Norton is a first class operation through and through and I would recommend the dealership to anyone without any reservation. We also dealt with the same salesman, JC Hergy, each time and feel that he is one of the best if not the best at what he does. He is very capable and knowledgeable and will work to get you the best deal possible. By the way, we live 90 miles from Tulsa so that should tell you how much we appreciate the Jim Norton dealership.

Joshua

Jan 13, 2015

Had a great experience last week when buying my new 2015 Tacoma. Pretty low pressure, low hassle experience with Tommy Leathers as my salesman. I feel that he genuinely wanted to earn my current and future business, and I think he has. I'll have no problem going back to keep my maintenance up to date and for any future Toyota purchases.

RMC

Jan 12, 2015

Jim Norton Toyota has competitive service pricing for parts and does what it takes to get the job done for the customer. Adam recommended the different types of batteries and explained the warranty with each. He also acquired a Good Will repair for my Yaris after the warranty period was up--about a month, so that I could get the repair done ASAP instead of waiting on Toyota to respond back. Adam was also conscious of my costs and my time which I appreciated. I received a loner car so that I could be on my way quickly with everything completed the next day. Thank You Jim Norton Toyota and Adam!

redbaronsn

Jan 7, 2015

Thomas Hector is a great salesman that knows the products, and is a no pressure salesman that goes out of his way to make sure the customer is happy. That is why we have returned to use him for this recent purchase of our vehicle. Couple that with Mike David & Brian Smith on the finance team, and they made this purchase a smooth transition with our trade in.

Elaine

Jan 7, 2015

I loved dealing with Jeff, the Manager. Tommy Leathers and Thomas are exceptional at sales. Kord was extremely professional. After shopping for months at different Dealerships, I wish I would have came to Jim Norton first. Nothing but great character, extremely knowledgeable, and never pushy. I have told everyone about my experience because finding exceptional service like I had usually is nonexistent anymore.

Adrianna and Jose

Jan 6, 2015

We just loved buying our vehicle here. Kevin knew everything there was to know about all the cars we were interested in and even took the time to get us exactly what we didn't know we wanted. We will definitely recommend them and Jim Norton to anyone looking to buy a new vehicle!!!!!! 2 thumbs up! Brian was awesome too. He made it possible for a first time buyer to get a brand new 2015 highlander. You Rock! We really appreciated the manager coming out and thanking us for our business. Speaks volumes about a location when they sell that many cars a day and take the time to thank the customers individually!

sisco4

Jan 6, 2015

Worked with Richard Haase and had a smooth transaction. They did not have what I wanted so he found 1 out of state and had it shipped in. Excellent salesman not to pushy as some can be. I would highly recommend him and Jim Norton dealership

Pam

Jan 1, 2015

The experience of doing business with Jim Norton Toyota, Tulsa was amazing.Being a returning customer, I was excited to see that my sales consultant was Richard Haase.Richard Haase had worked with me when I was buying my first vehicle; he made the process seamless so I knew I was in good hands. I was not disappointed, Richard answered all my questions even the ones I had forgotten to ask. My financial officer Brian Smith took the time to find me the best deal. They are really great to work with; I would definitely recommend Jim Norton Toyota of Tulsa.

Scott Dillenbeck

Jan 1, 2015

My wife & I had just purchased a 2012 4 Runner from Friday! He was very helpful, patient, informative, and low pressure! We actually enjoyed the buying experience! I would highly recommend asking for Friday! You'll be in good hands!

tulsatruck

Dec 29, 2014

I dealt with sales representative Richard Haase. No pressure or nonsense. I had a minor issue several days after purchase, and Richard was immediate with response. Issue was resolved. In the finance office, Zach Pinney had all paperwork prepared and explained everything in simple terms.

Toyota83

Dec 28, 2014

I just wanted to email you about Adam Bryan. I brought my 2013 Toyota Tacoma (also bought from JN) in for an alignment issue. I brought it in once before and was told you guys could do nothing for it. Adam took it in and informed me it was unsafe to drive and that he would set me up with a car till it was fixed. My whole front end had to be adjusted. Once it was repaired he drove it himself to insure it was fixed correctly. Then he drove it with me to make sure I thought it was fixed correctly. I have never worked with a service manager like that before. A few days ago he emailed me to see if it was still performing well. I'm sure this was a follow up he did on his own and not a requirement. I will recommend anyone I know needing service or a new vehicle to Jim Norton because of Adam.

Dennis

Dec 23, 2014

We had a truly pleasant buying experience at Jim Norton Toyota. It was a pleasure working with our salesman, Richard Haase. We went in to look at a used vehicle we found on the internet and ended up purchasing it, as it meet all our needs. Even though the amount of the sale was under $10K we were treated as if we were buying a new vehicle at a much higher price. True professional sales people, with no hard sales tactics. If your in the market for a vehicle, Richard has our 100% recommendation for a fair and honest deal.

toyota truck

Dec 19, 2014

Best experience best. Salesman he knew everything about the vehicle and l got the best deal and save me a lot of work and money

Toyotamlee

Dec 18, 2014

The Jim Norton Toyota service center performed in an extraordinary way when my brand new Toyota Camry broke down (not the car's fault, as it turned out!). When I began to experience electrical problems, they scheduled my service quickly and efficiently, But when I called back later that day because the car wouldn't start, they quickly connected me with Toyota Care and arranged for me to deliver the car to them that same night, instead of at my service appointment 3 days later. It took so long for the roadside service provider to get the car started that I arrived at Jim Norton minutes after they were scheduled to close. But I phoned them in transit and told them I was on the way, so the Service Center and the Tyson Hoyt in the rental car department both stayed open to receive my car and provide a loaner car for me to drive. Zac Perry did a super job of checking me in and Tyson was friendly and expeditious in providing an excellent Corolla as a loaner. As the service center diagnosed the problem with my Camry, Kaylee James kept me informed every step of the way. The good news is that the problem was not Toyota's fault but the result of a rodent that had chewed through several wires. Kaylee was very sympathetic and walked me through all the processes of repair and remediation. When I picked up the car, the repairs cost $150 less than their estimate. Every aspect of the service was perfect, well beyond expectations. I would recommend Jim Norton Toyota's Service Center to one and all.

ron.turnage.12

Dec 14, 2014

I had a 2002 Sequoia that I kept for 8 years with no service problems or mechanical issues. It was bulletproof. After 4.5 years with a BMW, I missed that reliability. The BMW was a great car and fun to drive, but it was beginning to have expensive maintenance issues. I needed something with some hauling capability, So I decided that a Tundra was the way to go.

JessicaMcQueen

Dec 13, 2014

Never having purchased a car on my own before the two gentlemen that helped me were wonderful! Wilford Friday Jr, respectably goes by "Friday" was not the typical salesman. He didn't talk non stop or throw facts at me that I did not care to know or was not ready to adsorb. In fact, I literally drove my Toyota Venza two miles down memorial and decided that I was ready to do some paperwork with absolutely no pressure. My boyfriend and I never had to ask him "to give us a moment" aka let us talk privately. He just naturally let us be customers and gave us some time. I intended on test driving this vehicle and waiting until February to purchase. So, because we were very bad closing time conscious customers Friday ended up staying two and half hours past closing without a sign of aggravation or impatience. He even met My boyfriend at the dealership on his day off to retrieve something I left in my trade in. Our finance representative, Mr Brain Smith was equally helpful, friendly, and willing to stay late as well as keep in contact with me the following day about my loan on HIS day off! I was very impressed by this pair at Jim Norton. It was much different at other Toyota deals around town where I was not comfortable or was not given much privacy to make a decision. I will be calling Jim Norton tomorrow and bragging about this customer service! If you're in the market for a Toyota I suggest the above mentioned pair and Jim Norton. Happy buying!

patsears

Dec 12, 2014

I had been doing fairly intense research on vehicles for about six months and had been to 6 different dealers. My wife and I knew what we looking for. Met Robert first and he makes you feel at ease. My wife said they were genuine. No pressure. We just needed to define what we would get with different trim packages. Robert was great with answering all of the questions and getting the vehicle we wanted. He introduced us to the service dept. and what we could expect from them. Nick was a delight to work with on financing. He made it easy to give up all of our money.We could not have asked for more in our experience in buying a new vehicle. I have no reservations whatsoever in recommending Jim Norton Toyota. Excellent group of folks to work with.

fkeown

Dec 5, 2014

We have purchased two vehicles from this dealership within an 8 month period.They will make your purchase very enjoyable, free water, honesty, integrity, no high pressure.They have a small cafe with other drinks such as coffee and tea, sandwiches if you get hungry while they get your vehicle ready.Very impressive dealership.

smabone

Dec 1, 2014

I appreciated their honesty , They had good product knowledge which is important to me, They didn't try to BS me with answers to things if they didnt know, , A customer should never know more about a product than the salesperson selling it

mcsconsulting

Nov 29, 2014

This was our 7th Toyota (first time with this dealership) and Robert made it easy to get the options we wanted for this car. Easy to work with and has a warm personal style.

Rob Williams

Nov 26, 2014

Excellent customer service, no silly bs, the price could have been a bit better but they did a great job working with me for the most part. First time using this dealership and after this experience it definitely won't be my last. Kevin Metzinger was perfect.

cherylrush1

Nov 16, 2014

This is my 3rd car from Jim Norton and my 2nd Rav4. While there were hiccups along the way Jim Norton kept their word and went above and beyond. Very pleased and looking forward to doing business in the future.

Johnxrayman

Nov 16, 2014

Second Tundra plus sent brother in law to dealership. Where he bought his first Tundra. I like to deal with Robert Blocker. I feel he is working for a good balance for me and dealership on pricing. He is knowledgeable on vehicles and options. He also keeps you updated if have to order a vehicle.Love the service department and waiting area is very comfortable . Dealership will work with you if an issue might arise in the future. Very happy with purchase and relationship with dealership and staff.

Jonihummel

Nov 14, 2014

From the first visit to the dealership, the care in which we were treated by Joel, Randy and Brian was the best! They all worked hard on making sure we got what we wanted and were satisfied with the arrangements. Brain Smith was the best finance manager we have ever worked with. He was very professional and made the experience better. Joel was great, keeping me informed along the way as to when my car would arrive. I actually got the feeling that he cared. That does not happen much these days. and Randy, well what can I say?? he was awesome. He drew the short straw and was the one that had to ride with me on the test drive (hee hee). He was a jokester and had the best personality. He delivered my car to me with knowledge and ease. I knew what all the buttons did and where they were by the time he was done. I would recommend Jim Norton Toyota to anyone and specifically Joel, Randy and Brian. PS - I love my RAV4,, just sayin!

Kathyanoland

Nov 10, 2014

This is my second RAV4 from Jim Norton Totota. My 08 RAV4 was totalled and I went back to Jim Norton for replacement. Kyle Krotzer was awesome. You did not have any new 2014 RAV4s on the lot and he was able to find one in Oklahoma City and get it up here for me. I love my new car. When I went to pick it up he spent time showing me how to use the phone and other options that were new to me since my last purchase in 2008.I would definitely recommend Jim Norton Toyota to friends.

staylor841

Nov 10, 2014

I came across Tommy Leathers' name via some friends who purchased a 2015 Highlander from him. They enjoyed their experience with Tommy so I contacted him via email on a Sunday afternoon and he quickly responded. Very upfront about the price and by Monday evening I was the new owner of a snazzy 2015 Highlander that I'm enjoying very much.I also enjoyed the experience with Nick Jones as we finished the purchase purchase. He worked to get us in our new car as quickly as possible with a minimum of hassle.

drichison

Nov 9, 2014

I thought I needed brakes and had told Adam that. Upon further investigation it was found that at this particular time I do not. He came to me and told me that it was unneeded at this time and that Toyota will not replace or sell something that I don't need until it is time to do so. I felt really good at that point. I thought, "You're looking out for me!". Thanks I need that!

Seth Phillips

Nov 7, 2014

Jim Norton Toyota Service Department is a Unicorn! Cody Clay was very friendly and helpful. My appointment started on-time. I was told it would take an hour to install the radio...and that exactly how long it took. I've only been twice because I've only had my Thundra for about 4 months and each time I have gone in, the service has been amazing!

dave666p

Nov 4, 2014

I contacted Jim Norton Toyota via internet on a Sunday afternoon and very quickly got a response from Tom Hector by email. I made a phone appt to meet with him the next day and told him what I was looking for. I had never owned a Toyota before. I met him the next day . He had picked out a toyota camry for me to drive and had it all ready for me. I took it for a drive and liked the car a lot. Tom had put the seat in a good position for me and it was very comfortable in the car. While driving he explained a lot of things about toyota and the service options and showed me where the service dept. was. He was very helpful and I did not feel any sales pressure. I decide to pursue getting a car and met with Brian Smith, Finance mgr, who ws also very helpful and professional and explained the choices well. I am 88 years old and appreciated the helpful and professional service of these two men and am now driving my first Toyota Camry.

Mandi2014

Nov 3, 2014

It's been just 8000 miles and two visits, but the standars are still the same. Everyone there is accommodating and kind. They are always willing to find a solution and never disappoint.

windmill81

Nov 3, 2014

Both Joel and Josh were professional and knowledgeable in their fields. They were also very helpful and personable and did everything possible to help us in the endeavor. We were very pleased that Joel already had the exact car we were looking for and it was ready for us to view and drive. It was exactly what we were looking for! Josh worked to get us a lower interest rate and we are very, very happy with that!. They are both an asset to Jim Norton Toyota! Our thanks to both of them. Thank you for making this a positive experience for us and we will definitely recommend Jim Norton Toyota to anyone looking for a Toyota or Scion. Thank you,Anthony and Patricia Ostrosky

Melissawhit

Oct 30, 2014

Just bought my 4th new car with Robert Blocker. Robert and Tim Norton Toyota are the very best to work with!! Kord in financing made the paperwork go smoothly. Great experience, definitely will be back!

fjsg

Oct 30, 2014

Everyone we dealt with were very professional and knowledgeable. They did all they could to ensure that we were satisfied with our new purchase. Even when we changed our mind about the car we wanted and selected another after most of the paperwork had been done.

joninray

Oct 30, 2014

My wife and I have been looking for a Chrysler Town and Country and we finally found one and Jim Norton! The experience was great and Wilford Friday treated us great! He was attentive to our needs and never pushed us into anything! We will send our friends to them for a vehicle!!Also, Brian Smith was great in finance as he answered ALL questions before we signed and did not rush us one bit! We asked him to leave while my wife and I talked about a few things and he was superb!!

Ke Allen

Oct 30, 2014

I did not have to wait for a long period of time to be checked in or out for my appointment and the service was great all the way around... definitely a plus.

DblM

Oct 29, 2014

Got to the dealership at around 10am and left around 2pm. The experience was pleasant and quick. I didn't feel pressured at all. Even taking care of the financial portion was exceptional. While waiting for paperwork to be processed there was a nice cafe so you can grab something quick. If I need to purchase another car in the future I will definitely come back. Thank you!

tstolswo

Oct 27, 2014

On Monday the 13th of October, I visited the dealership for a scheduled maintenance on my 2014 Camry. While inside, I inquired about purchasing new wheels for my vehicle. The representative told me that if I bought wheels, I could look at TireRack.com, and if I ordered through you guys, that I could get a discount. That day, I went to TireRack and found a set of wheels I liked. SportTuning T8 17" wheels were listed at $110 per wheel on the website. I ordered them from Stephen on Wednesday the 15th, and they were received on Thursday the 23rd. On Friday, the 24th, I called Stephen to ask if my wheels were in. He said they came in the night before, so I asked if I could have them installed the next day. He asked what time would work, I asked about 8:30AM and he said see you then.I show up at the Service Lane at 8:30AM that Saturday, only to find out that parts are closed on the weekends. The female parts representative that was there said my visit was scheduled for the following Tuesday at 8:30AM, which is a time that I normally work. I asked to pick up the wheels to have them installed elsewhere, and she said there was no way for that to happen. So I reluctantly rescheduled for that Monday at 8:00AM.Forward to Monday, I show up for the scheduled visit and get the wheels installed. As I'm paying for the service and wheels, I ask to see the price breakdown, and see that I was going to be charged $127.25 per wheel, not only not discounted from the $110.00 that the website listed, but more. I inquired about the price, Stephen went to the back and drew up a new quote, this time with the wheels priced at $100 per. Overall a very bad experience in getting accessories for my first new car that I bought from Jim Norton Toyota. It will definitely leave me to think twice before considering additional services here.

johnye.grimes

Oct 24, 2014

I would recommend Jim Norton dealership any time. They are wonderful to work with, friendly, and Don Ward is a super guy. Good time to buy!!

48SundanceGTO

Oct 23, 2014

Excellent salesman and staff. Very professional! Salesman Friday was SUPER, down to earth and not pushy in any way. It was pretty evident that we were a sure thing since we drove down from Kansas City to Tulsa for one particular vehicle that you had, but regardless, it was a great experience. I am 60+ years old and have bought many vehicles through the years and this may have been the easiest and smoothest purchase I have ever made.

royce.sparksIN

Oct 20, 2014

Justin Mayer did a ten out of ten sales job with the lease of our new 15' Highlander. Justin is a consumate MGR. of sales. GREAT JOB! Joshua Casey did a GREAT job with the lease on our new Highlander. TEN OF TEN rating! Great JOB!

Rav4hottie

Oct 16, 2014

Kevin Metzinger (a.k.a. Kevin-2) and Josh Casey both are very professional and made our experience in purchaing the vehicle effortless. We were so impressed with them both, that my mom made a purchase with Kevin and fincanced her vehicle with Josh. That happened two days later after we made our purchase. If you are looking to purchasing a Toyota, the dealership of Jim Norton is the BEST place to be! Please request Kevin Metzinger and Josh Casey - they are the BEST at Jim Norton!

devinjules

Oct 16, 2014

Justin did a great job a making things easy to understand and he kept us abreast throughout the process. Thanks for all of your help! Kord made it easy to get through all the paperwork and told us exactly what we were getting! Overall great experience! thanks so much!

nichol.mason

Oct 14, 2014

Richard Haase has a spirit of excellence. He truly cares for his customers and takes the time to listen and help them through one of the most difficult decisions in car purchases. Purchasing a used vehicle for a teenager is difficult as it is, but having someone like Richard to provide his guidance, expertise and knowledge is invaluable. No high pressure sales. Although we did not find a car this time, I found a "go to" person in Richard and I TRUST him. How many people can say that about a user car sales associate. Thank you Richard for all your assistance!

okie13b

Oct 13, 2014

I just started off reviewing the trucks on the internet to get an idea of the cost and options on a new Tundra. I spent a lot of time working with Tony Rodriguez answering all of my questions and concerns on a new truck. He was very customer focus and made sure I was the one happy with my requests and answers. I then took some time to review another dealership who had the truck colors/options I was looking for at the time. I just didnt get the same customer feel that I felt at JIm Norton and my brother-in-law reached out to Joel Andreasen for some advise and I ended up working with Joel on buying my first Toyota Tundra. The whole buying process was relaxed and non agressive at JiM Norton the finance guy Zach Pinney was awesome, explained all details and made the whole buying experience GREAT. My family will be looking forward to buying another vechicle at this dealership. 100% satisfied

gman553

Oct 12, 2014

Excellent customer service with low pressure sales. Special thanks to Joshua Casey and Tommy Leathers. David Holmes also got my repair taken care of so I wouldn't need to return later. All the staff took care of us.

massenat

Oct 9, 2014

I had planned on buying a new car in late November, so I started shopping in early October. I started online, and began working with Robert Blocker. I told him upfront I was just shopping, that I wouldn't be ready to buy until late November. He was not pushy, and he answered all my questions- needless to say, I left with my new Avalon October 7th... and I love it! The total experience working with Robert as my sales associate, and Sean in finance was awesome! I've been a Jim Norton customer since 2002, and am very pleased and satisfied. The dealership is very clean and comfortable while waiting for service to be done too! Thanks Jim Norton and all of your staff. Teri M

omaryjean

Oct 7, 2014

When my car was totaled, I knew I wanted to go with another Toyota - through Bryan's recommendation, I worked with Robert on finding a new car fit. His help was invaluable and he was incredibly friendly throughout the process. He even offered to help me get to the dealership since I was without a car! Nick helped me figure out financing and was also very helpful as I navigated finances. Every step of the way, I felt very supported and comfortable. Thank you!

Martin

Oct 6, 2014

DAVID HOLMES IS BY FAR THE FINEST SERVICE REP YOU HAVE AT JIM NORTON. I HAVE BEEN THOROUGHLY IMPRESSED WITH HIS KNOWLEDGE AND DEMEANOR OVER THE PAST 6 YEARS.

Gary

Oct 4, 2014

Cody was excellent on taking care of my car he gave me the details on what it needed and didn't try to push things on me.I feel that he was very honest and I will be sending my family and friends to him.Keep up the great work.

Gwendolyn

Oct 3, 2014

Everyone was great - Jerry Hausman was great he took very good care of me and my problem with my car

Tammie

Oct 3, 2014

The staff in the service department is always helpful and friendly. They are knowledgeable and I know the work will be done right.

barbara.harvey.14289

Oct 3, 2014

Our experience started with the internet. Jim Norton had all the details we needed to make a decision about the vehicle we wanted. We came in and dealt with Bob Whittenberg during the test drive and sales experience. Bob was friendly and knowledgeable about the Corolla we were interested in. After Bob worked his magic and we had made a deal, he then took us to Josh Casey who worked on the financial end of things for us. Josh was super friendly and an all around great guy. He took great care of us and we drove home with my new "baby". We will definitely be back for our next vehicle purchase. Thanks for such a great car buying experience!

Doug

Oct 1, 2014

Always good service and the people are nice to do business with, very professional.

Ronald

Sep 29, 2014

I felt comfortable with everyone that helped me, especially Kaylee James, who was my primary contact during the visit. I've always been treated well at the service department.

rdcrawford

Sep 29, 2014

I had the best experience buying a new Tacoma from Nita Nelson! Also feel like I got top dollar for my trade in. I would recommend this dealership to anyone looking to buy a new vehicle. The best dealership from salesperson to business.

Brian

Sep 27, 2014

I called from New Mexico, we were on the return leg of our trip when I realized the oil would need to be changed soon. Cherise assured me that being a little over would be OK. I wasn't sure of our arrival date and ended up coming in without an appointment. I was seen to very quickly. After 5045 miles, 11 states, 13 days and countless National Parks, State Parks, ghost towns, etc. Getting my truck serviced was the last thing I wanted to do. You guys made it painless. Thank you.

Brittani

Sep 26, 2014

I only work with Zach Perry. He's extremely professional, kind, attentive, and humble. He always goes above and beyond to make my service experience flawless.

Charlotte Cain

Sep 25, 2014

Joel Andreasen was very helpful and with his professional demenor engaged us to come look at JN cars. He.not only give us a good trade in but we ended up buying a new 2014 Avalon XLE premium on the spot. Joel make sure we were taking care of with quick paperwork and transition into our new car late at night. We have used in Jim Norton over the last 15 years and will continue to do so. Good job Joel... hope Mexico was fun.

Frank

Sep 23, 2014

They go over the top to take care of me. From the first person that meets you at the vehicle to the review of what has been completed, the service department makes you feel your important to the success of their business.

Barbara

Sep 22, 2014

I like knowing that I can call my "personal care" service rep, JERRY HAUSMAN, in the morning I'm needing to bring one of my three Toyotas in for service, and he will cheerfully try to make it happen. I know he will carefully follow the entire service process throughout looking out for my car and the best service experience. He also shows respect and consideration when he has to inform me of the need for costly repairs. I appreciate that he takes care to give me any options available to choose from including the option of waiting if that is possible. This is a valuable service rep trait missing at most big car dealerships known to charge high service fees.

Caleb

Sep 20, 2014

My experience was excellent with Jim Norton! My sales representative was very knowledgeable about my vehicle, and provided me with convincing information as to why I should purchase a Toyota as opposed to any other manufacturer. Finance was very helpful, and worked very hard to provide me with the opportunity to be comfortable with my purchase.

Floyd

Sep 19, 2014

Zach Perry in the Service Department was especially helpful in scheduling the service and keeping me informed. All was done in a timely manner. Thanks!

Michael

Sep 19, 2014

Sales consultant Marne Gibbs was very understanding and very patient with my situation. There was no sense that I was being pressured to make a purchase. I had an extremely comfortable experience.

Theola

Sep 18, 2014

They were helpful in letting me know what else needed to be done. They also helped me set up a schedule to get the rest of the work done in the next couple of months.

Lbzumwalt

Sep 18, 2014

We had a fantastic experience with Tommy Leathers! It was a rainy afternoon/evening and he didn't let that get in the way of our car shopping experience. He listened to our needs and helped us find the perfect car! We LOVE our 2015 Highlander! It's the perfect car for getting our special needs baby in and out of for appointments. Thank you, Tommy!! Zach was also very helpful and pleasant to work with. He helped us get a good deal!

rogbobog

Sep 17, 2014

We bought a new 4 Runner from Robert Blocker and it was one of the most pleasant buying experiences I've ever had. Robert was very professional and knowledgeable of the vehicle and made our experience very enjoyable. Zak Pinney in finance was just as enjoyable and knowledgeable to work with as well. Couldn't be happier with the dealership and the 4 Runner!!

Cliff

Sep 16, 2014

customer service is the best. they honored my coupon I had, and didn't try to jack with me on it. The service manager has consistently stayed in touch with me to remind me of my oil change that was due. I appreciated that.

Charlie

Sep 11, 2014

Jim Norton salesmen were quick to engage and discover what we were looking for. My husband, Ron, had called on what colors they had in stock and Joel Andreasen was very professional in meeting our needs. We had gone over just to look and we drove home with a new 2014 Avalon XLE Premium. The process was seamless and gave good trade in. We have used Norton since 1999 and very pleased.

chrisbill

Sep 11, 2014

I had a very nice buying experience with Darren at the dealership. I used my insurance company buying and Darren stood out from the other dealer contacts that I received He proved very helpful throughout the process. I will recommend him and Jim Norton Toyota for hassle -free buying.

JMIllspaugh

Sep 8, 2014

We had a great car buying experience at Jim Norton Toyota. Tommy Leathers did a great job listening and then getting us in the right car with no pressure and no stress.

bpstroup

Sep 8, 2014

I just wanted to take a moment and say thanks to Jim Nortan Toyota, and to 2 special guys that made our experience AWESOME. I have a 2008 FJ Cruiser, but my husband had recently had an accident in his 2002 Toyota Tacoma, and was looking to replace it with a different vehicle. in Dec 2013 he purchased a 2005 Toyota Tundra, but after driving it several months, it was just more vehicle than he needed. We shopped around in Bartlesville, which is much closer to home,,,but after no satisfying customer service, we once again headed to Jim Nortan. There we were blessed with an awesome saleman Mr Bill Watkins, and he was absolutely wonderful. We negoiated a price quickly, and was sent to the next step of our journey to Mr Sean "Shaggy" Walsh. Once again he was awesome, got us taken care of very quickly and professional. It was just an awesome experience all the way around, and we appreciate both of these men very much. Thank you guys for making my husband a very happy excited man, appreciate you both very much!

jmillspaugh

Sep 8, 2014

We had a great car buying experience at Jim Norton Toyota. Tommy Leathers did a great job listening and then getting us in the right car with no pressure and no stress.

AngH

Sep 4, 2014

This was the easiest car buying experience I've had. Robert Blocker, my sales assoc., was knowledgeable and humorous. Nick helped us with the finances. This is my 4th Toyota, but the best experience. I will continue to do business with Jim Norton to have my Rav 4 serviced.

kendallmd46

Aug 29, 2014

Over the last 11 years I have purchased my 5 vehicles at Jim Norton Toyota and have had them all serviced there. They are great people to work with. Don Ward helped me purchase my last vehicle and I felt like he was on my side during the negotiations. Brett Fry, in service, has worked with me on servicing all my vehicles and lets me know when and if I need a particular service. I appreciate his honesty and the fact that he calls me by name as soon as I walk in the door. Great people.

Jeannie Spaulding

Aug 26, 2014

Nita went out of her way. We purchased a Prius this year and she was so knowledgeable and helpful with me .when my husband decided to get a new truck also this year,we contacted her again. She does everything to help us through the process quickly. The last purchase only took 1 hr. From start to finish. Even had insurance added while there. I recommend Nita for anyone who hasn't experienced a salesperson who really takes care of you throughout the process. She knows all about all of the vehicles. Keep up the good work. You are amazing. I am so thankful to Spencer for matching us. Thanks Spencer for bringing in the vehicles from other dealers for us also. You are such a wonderful person. You do wonderful work.

clarkb

Aug 25, 2014

I worked with Bill Watkins on getting into a new 2015 Scion FRS. The transaction went smoothly and the dealership went above and beyond to accommodate my needs. I would definitely recommend them in the future and to anyone looking to get into a new/used car. Most dealerships I tend to steer clear of but I will make sure to bring my car in for all services to Jim Norton. Top Notch Facility and Staff.

bob133

Aug 22, 2014

best. experience. ever. This was our fourth Toyota and the absolute best buying experience we have ever had. Honest, straightforward, and NO HIDDEN COSTS. A+++ recommendation, even if you have to drive a little bit to get there.

bob133

Aug 22, 2014

We just purchased a 2014 Tacoma from Joel at Jim Norton. This is our 4th Toyota and absolutely the best buying experience we have ever had. It was well worth the trip from Arkansas to buy from Jim Norton.

TCox

Aug 21, 2014

Alisha was fantastic, and so knowledgeable. Thanks Muppet!

Beesooners

Aug 21, 2014

Looking to buy a new 2014 Toyota Camry. Went online and got a deal thru TrueCars.com and call the person I was supposed to call which is Laura Morse, left a message but never got a call back. Call Robert Blocker who's a sales consultant told him what car I want and how much. He said he'll have to talk to a Manager and call me back. Waited forever and never got a call back. Disappointed. Ended up calling Bob Howard Toyota in OKC and got a great deal.

Tom Buttrey

Aug 14, 2014

Richard Hasse sold me a new Corolla in June. A great salesman and a super great guy It was a smooth and professional experience From start to finish. Richard did every thing I requested him to do and always on time I highly recommend him. Another true Professional was Brian Smith in Finance I highly recommend Brian also.

L & S

Aug 9, 2014

Richard Haase was our salesman and made our car buying experience fun! He was very knowledgeable and easy to work with and made sure we got exactly what we wanted on our Prius V. I would highly recommend Richard and Jim Norton Toyota.

kristine.gishrussell

Aug 9, 2014

My husband e-mailed Jim Norton Toyota stating what our plans were and what we wanted in a new 2014 Tacoma. We had requested an appointment on Saturday the day after we had our truck serviced. I had taken the truck in on Friday at Jim Norton Toyota for its normal oil change and tire rotation and requested a resale and trade-in value of our Tacoma. Here is were it gets good. I met Brandon Lewis a member of the sales team. We visited about our upcoming appointment on Saturday and what our possibilities would be. Brandon was very helpful and provided me printed documents both Tacoma and Tundra to provide my husband along with the dollar amount of our trade-in. Saturday thanks to Brandon knowledge of the Toyota's Tacoma and Tundra we successfully purchase a 2014 Tundra which is what my husband really wanted. All this happened pretty quickly and we are very happy to be the proud new owners of a 2014 Barcelona Red Tundra 4x4. I would recommend Brandon to anyone wishing to purchase a new vehicle from Jim Norton Toyota.

SSumter

Aug 7, 2014

We recently bought a 2014 Avalon. Our salesman was Justin Mayer and he was great! Very knowlegeable about the car and was very thorough in explaining the features of the car. He worked to get us a good deal. Joshua Casey helped us with our financing and made the experience very "painless". My husband and I were both impressed with both of these young men and feel very lucky that they were the ones to help us get the car we wanted. This is the third car we have bought from Jim Norton and we continue to be very pleased!

rwhoyle

Aug 6, 2014

Tommy Leathers was our salesman and he was extremely helpful and knowledgeable. I can't say enough good things about him. He made our car buying experience very enjoyable. He also took time to answer all of our car questions and help us with navigation, map and blue tooth phone programming. It was a pleasure dealing with him. We will definitely buy our next car through Jim Norton Dealership and Tommy.

bivouac

Aug 5, 2014

As usual my experience was very professional. Kevin was very considerate of my wishes I didnt want to spend my entire day working out a deal for my new 4Runner! From the time we picked out the model, to the time I drove it off the lot, my transaction was handled in a timely and professional manner. This was our 5th auto purchased at Jim Norton Toyota, our 2nd purchase with Kevin as our sales person. Kevin took the time to go over everything I needed to know about my new 4Runner and was very patient, again respecting my wishes on my time constraints. My visit to the Business Office went very quick and smooth, I even got a new recipe for homemade salsa from Tony my finance manager! Everyone and everything about Jim Norton Toyota is Top Notch, from the sales floor to even the bathrooms. They really know how to treat their customers. Another reason we choose Jim Norton Toyota is the service department, again very professional! David Holmes runs an awesome service department and I always know that I will be treated fairly.

RAS30

Aug 2, 2014

Keith and Kenny were wonderful! We were able to get the exact vehicle we wanted at the price we expected. We traded in a vehicle, and that part of the process was exceptionally smooth as well. I would absolutely recommend this dealership.

mmanghum35

Aug 1, 2014

Richard Haase and Joshua Casey made my entire process streamlined and easy. I told Richard exactly what I was looking for and asked him, and Josh, if they could help me get to a price that fit within my budget. I love my new Corolla and am very grateful for the guys at Jim Norton!

Ramona Campbell

Aug 1, 2014

We enjoyed our time spent at the dealership buying our new Highlander. Even though our salesman had several customers he was able to find someone to help answer our questions in a timely manner. The facility is exceptional since we brought grandchildren they loved the play area. Thanks again for all your help in buying our new vehicle.

rsp74133

Jul 31, 2014

SALES:Tommy Leathers, Joel Andreasen BUSINESS MANAGER: Joshua Casey MANAGEMENT: Hans Hulsman SPECIALTY SERVICES: Jesse. The people we have highlighted all went out of there way to accommodate our purchase of a new Camry. They all repeatedly told us how great it was to work for Jim Norton Toyota, and showed us with enthusiasm, professionalism and attention to detail. Thank you all for the exceptional service you provided, everyone of you went above and beyond.

Gailen

Jul 30, 2014

My experience at Jim Norton never fails to impress me. I recently bought a Camry, which is my second car from them in two year, and left more impressed than the first time. I would recommend them to anyone who cares about the efficiency and trustworthiness of a company they buy from. Thank you Richard for setting the bar higher than before. Cheers!

rwilkers

Jul 28, 2014

Recently purchased a 2014 RAV4 Limited, Already knew that was the car that I wanted to purchase and therefore wished to spend minimal time in the sales process and get to the best deal that I could obtain. Thomas was very straightforward and honest with me, he and Josh Casey in finance streamlined my way through the inevitable "Dealer Shuffle" and I was able to complete the transaction very smoothly. They listened to what I wanted.

wlbrass

Jul 27, 2014

It seems today vehicles are costing nearly what I paid for my first home. Jim Norton has thought about that and provides a facility that is very comfortable, with delis/coffee shop and very comfortable seating. We never felt pressured at any time in our purchase. They gave us time to review, think, negotiate and make sure this was the right purchase for us.

Justin Mayer

Jul 27, 2014