Jim White Toyota reviews

Les Gericke '08 Prius owner

Dec 23, 2013

Had my Prius head light replaced, a week later the other head light went out. Prius will not issue a recall even thou thousands of Prius owners have complained. I will have to spend $498.00 to replace these lights. I find this very unacceptable. This is not the dealerships fault. I will take a long look before I buy another Toyota product. I have purchased 5 new Toyotas in the last 8 years, until now I have been satisfied with Toyota.

IndyJ

Dec 20, 2013

I live over 230 miles from Jim White Toyota. I found a used car online that was a fair price and looked to be in great condition. I also had a trade in that was required to buy the used car. Charlie Turner was great to work with on this. He understood that I needed a solid trade in value for my vehicle as to not waste a long trip for nothing. He gave me a value for my vehicle and a better price for the car I wanted to buy. He also held the car I wanted to buy for a day and a half. Once I got to the dealership, the process was smooth and painless. There were no hidden fees or cheap shots taken, everything panned out exactlly as was discussed when I was at home 230 miles away. Charlie made it an actual pleasure to trade in my vehicle for a new one which has usually not been my experience with car dealerships in the past. I would definitely recommend this dealership and especially working with Charlie to anyone looking to buy a vehicle at a fair price, and who doesn't want to be given the run around.

MPM

Nov 29, 2013

The wife and I were about to head to Columbus to purchase a new Toyota Prius C1 when I saw on the internet a used Prius C3 for about the same cost at Jim White Toyota. Mileage was exceptionally low and the car was very well maintained. I called Charlie Turner at Jim White Toyota and arranged for a test Drive. He pulled the car off the lot until my wife and I could get there from work. He was very professional and no pressure to buy. We have purchased many cars and would say that Jim White and Charlie Turner and the rest of the sales team are fantastic. If you are in the market for a Toyota or used car, give Charlie a chance to help you out. He will not disappoint.

Grouse

Nov 8, 2013

I took my 2013 Toyota Tundra for inspection of a vibration. The 1st visit resulted in a tire balance - it's fixed they said and I disagree. While it may be true that the wheels were out of balance (probably true) however I have a powertrain vibration that can be felt on the steering wheel, the gas pedal and floor of the vehicle. The second visit they reported that the vibration was caused by incorrect tires. The tires were not the ones that came on the truck but were installed by a Toyota dealer and taken from another Tundra (I wanted different rims and am of the opinion the Michelins I received were better than the Bridgestones that were removed). Natasha said I needed to buy (out of pocket) a set of Bridgestones to fix the problem (remember, this is a new truck with >6000 mi on it with 30k warranty left). To say this was an attempt at a deception would be a gross understatement, this was an attempt to STEAL by deception. Stay away from this place, they will rob you blind.

AWL&ERG

Oct 23, 2013

We had an opportunity to work with Charlie Turner at Jim White Toyota. Charlie was professional and effective at every stage of the process. The best experience I have ever had buying a car. A pleasure in every respect.

JN

Jul 18, 2013

Charlie Turner was a great salesman to work with. He contacted us almost immediately from the time I sent the e-mail asking for more info on the Sienna we were interested in. He called us as well as e-mailed us. We drove 2 1/2 hrs. to get there and he made sure to pull the keys for us so the van would not sell while we were on our way. We were able to come to an agreement on price before we headed out to see him. Was a very great experience that could not of gone any smoother! We love our van and will definitely be checking Jim White Toyota out again in the future for any other vehicle purchases we may need to make!

JNR

May 15, 2013

Charlie was honest and efficient. The dealership was 450 miles from us and he was able to deliver the car and take in ours effortlessly and with a much better price than our local Illinois dealers. This was our first Internet vehicle purchase and would not think twice doing it again, especially through Charlie!!!! Please note, we have never met him nor he us and we are completely satisfied!!!

Jeff Ramy

May 9, 2013

We received a Fantastic deal on a 2010 Rav4 limited we found on the cars.com. Charlie in charge of internet sales was PERECT !! Would highly recommend White Toyota for ANY vehicle needs !!

gary clark

Apr 2, 2013

charlieturnerwas ahonest and caringsales person.always put are needs first charliehelp answer allare questions and get theprice we wanted to pay.charlie made buying avan more pleasantand enjoyable.

Yvonne

Mar 28, 2013

This dealer is really easy to deal with and the service department is convenient and efficient. I would highly recommend their service department to my family and friends!

J.T.

Mar 27, 2013

I am very satisfied with my used car purchase from Lee Schumacker and Charlie Turner. Both gave me direct answers to my internet inquiries and in-person questions. Charlie sent me the AutoCheck vehicle history document with which I was able to locate the car accident report. Since the accident report only indicated minor bumper damage, I felt more comfortable in my buying decision. Lee allowed me to test drive the vehicle by myself and to assess how well the car fit my personal needs without standing over my shoulder. I very much appreciated that Lee was a fair negotiator in offering a reasonable trade-in value and used car sales price. Lee also went above and beyond by cutting an extra key for me, since the previous owner had only left one. I highly recommend Lee and Charlie.

Mike Williams

Mar 27, 2013

I've known numerous people who have purchased new and used cars from Jim White Toyota and specifically through Charlie Turner. Charlie has built a solid reputation as an honest and caring salesperson who always has his customers needs at the forefront and is willing to go above and beyond to meet those needs. I highly recommend Charlie if you are in need of a new or used vehicle.

Stefanie Mortensen

Mar 25, 2013

This is my second Toyota purchase in the last two years. I went with a different dealer this time and I am glad I made that decision. I found the car I was looking for online and set up a time that very day to meet with Charlie. Charlie is a no pressure salesman that gives his customers all the information they need and none of the "fluff." I was able to take a couple of days to make my decision and felt 100% comfortable that I would be taken care of by Jim White and Charlie in the future. We did have a few issues with an outside vendor that installed my tinted windows, but Charlie and the manager Jason both handled the situation as best they could. While this is something that is not completely resolved yet, I am certain I will be satisfied with the level of care given to me at Jim White. I would and have recommended Charlie to my friends and family as someone they should turn to when in the market for a Toyota. I thank Charlie for making this a much more pleasant buying experience than my last!

David Macino

Mar 17, 2013

Lee Schumacker is the kind of used car representatives you want to work with. I told Lee the make of car and model year desired. I also, gave him a price range I could afford and options I wanted in order to make a purchase. My experience was delightful, educational and on top of all that Lee helped me get a great deal. I am so happy for the vehicle I purchased at Jim White Toyota. In fact I'm already shopping again for a car for my college daughter. Im sure that vehicle will also be a great purchase. If youre looking for a family deal talk to Lee and the people at Jim White Toyota, they will give you a fantastic CAR experience.

Joe Stechschulte

Mar 14, 2013

Charlie found a car for me and it is great. Then he looked hi and low for son and daughter-in-law and found something for them. No "High Pressure" just there when you are ready.

Larry Mortemore

Mar 7, 2013

I know dozens of auto dealership employees and salespeople in the Toledo area, and only a very small handful would I ever trust to send my friends or family to. Charlie Turner is at the top of that list! Accurate information, honesty, and trustworthiness are just core principles that Charlie possesses. Feel confident when you're talking to him!

Linde Webb, Esq

Mar 4, 2013

Charlie Turner, of Jim White Toyota is an outstanding example of a person to trust regarding cars, leases, repairs and purchases. He was very helpful explaining the difference in leases vs. outright ownership, and helped me in a repair needed for my car. I can't imagine going to anyone else for a car.

Glenn

Mar 3, 2013

After purchasing several new and used cars throughout my life, I decided to lease a new car this time and Charlie made the process extremely easy. There was no pressure at any step in the process and all my questions were fully answered. When I arrived to pick up the car, everything was ready, all I had to do was sign some documents and drive off. I love my new Camry Hybrid and would recommend Charlie Turner and Jim White to any one!

Jim Simons

Feb 22, 2013

When I buy a car I keep it for a long time. I will possibly be in the market soon, and will strongly consider a Toyota again, as my last Toyota Avalon I owned, I drove for 209,000 miles. I purchased it a Jim White Toyota and was extremly satisfied with the dealership and the quality of service I received. When I do take the plunge I will want to work with Charlie Turner at Jim White, he is low pressure, very knowledgeable great guy. He makes buying a car an enjoyable experience.

Max and Jacqulyn

Feb 19, 2013

They had what my wife and I wanted on the lot, it was an easy and NO pressure deal. Let us take the SUV home and even offered that we could have it over night or during the weekend to make sure that it would fit in with what we needed it for. It was nice not to have the high pressure that some dealers seem to LOVE dispensing... I felt that the price was fair and they were able to fix a noise that the drivers door was making within minutes... If only all repairs were as easy as tightening a few bolts. We'll see how they do (Jim White Toyota) in the long run, but so far, so good....

Tom Duvall

Feb 18, 2013

We gave the dealer the price we were able to pay and he complied a list of all cars that met that and showed them to us. He encouraged us to "drive it like we stole it" when we test drove, and we were given a 50/50 one month warranty on a car that was a 2000 model. Our dealer, Lee Schumacker, was kind and listened to our needs, both in terms of the car and financially. We did have some breakdowns during that first month, and even though we were supposed to pay 50% of repairs, the only thing we ended up paying out of a replacement battery, 2 fuel to air ratio sensors, and a belt tightening, was the towing fee when our battery died. The place was very clean and welcoming. We have enjoyed our car very much and when we purchase our next one it will definitely be from them.

Tina & John Macik

Feb 16, 2013

We live 4 hours from the dealership. We called with our trade and the vehicle we wanted to purchase and made the deal quick and easy. We drove up and did the paperwork and drive away the new truck in a out an hour and a half. No more questions. No haggling. He is a gentleman and his word was good.

ScottyMac

Feb 15, 2013

This may sound a bit over the top but Charlie Turner is the best at following the "golden rule"- one which I also subscribe. When I go looking for another vehicle, I will call him first. You don't hear the "golden rule" with used car dealers but Charlie isn't your average run of the mill car dealer. He cares about his customer and he backs it up with integrity, a rare find in a car dealer. This is the guy who will go out of his way to store your vehicle free gratis in a secured area and then check on it periodically to make sure it starts and is running okay while it's waiting for transport pickup. I also heard that he had a vehicle stored for seven weeks. The vehicle's battery failed during the wait. And, even though he was not obligated, Charlie replaced the battery free gratis. I happened to be purchasing two cars back east and I experienced this storage and battery problem first hand at Five Star Suzuki in State College, PA. My trnasport driver had to jump start the car to load it. When I got the car delivered in Colorado, it included the weak to dead battery. Luckily, it didn't die on us in the middle of nowhere. I ended up buying a new battery. Should the delaer in PA have replaced the battery. They didn't have to since I owned it and was late in getting it. Same thing happened to Charlie with another customer and he didn't have to but he replaced the battery. That is integrity of the highest order. Way to go Charlie. Charlie will also give you all kinds of advice about your car if you ask. He can be your trusted advisor. Charlies is ace's with me. Thank you so much. I know my Toyota Tacoma is in capable hands until the transport driver eventaully shows up to load it. Thanks Charlie, ScottyMac

Kevin C

Feb 15, 2013

I have bought three cars at Jim White over the past several years and have been extremely pleased with the overall buying process. I was especially impressed with Charlie Turner, the sales associate who assisted me. Charlie was very helpful in showing me all the options available in the style and price range that worked for me. I never felt pressured to buy and always felt like he was truly interested in helping me find the perfect car at the best price. I will definitely go back to Charlie and Jim White Toyota for my next car purchase.

NewInsightOwner

Feb 1, 2013

We are so pleased with the timely attention shown to us by Charlie Turner. He worked to get us an excellent value for our trade-in. We are very pleased with the price we paid for our new-to-us vehicle. Highly recommend this dealership. We will start there when we are looking for our next car.

Barry VanHoozen

Jan 25, 2013

I highly recommend Charlie Turner as a person to represent your best interest in the car buying process.

Eric

Jan 24, 2013

I have know Charlie for a few years now and have talked with him about buying a car. This last year my wife and I were in the market to do just that. With our credit history it was a tough process but Charlie stayed with it and in the end we were able to work something out.

ejstechs

Jan 24, 2013

I purchased a used car from Charlie Turner with Jim White Toyota new and used cars over a year ago and still love it to this day. Charlie was a wonderful salesmen who worked with my wife and I to help find the perfect car for our growing family. We met with him and 3-4 occasions and he patiently answered all of our questions. Charlie was more concerned about finding us a car that we were happy with than he was with making a sale. We really appreciated his sales approach.

kurt masserant

Dec 31, 2012

I have shopped for 2 vehicles through this dealership. One I purchased. The second I was given a very thorough test drive that provided me the information that I needed to purchase this type of car. Very low pressure sales. Concerned for my needs. I will come back when I am in need of another vehicle. Nice choice of vehicles available on the lot.

Slymbo

May 26, 2012

Bought Kia Sorento online from dealership. Buying process was very smooth. While the process of getting the vehicle shipped to us dragged out to nearly 2 months, Charlie Tucker patiently maintained communication with me, and the dealership watched over the Kia until the shipper was able to pick it up. There were no surprises when we got it. Online description was accurate. We would recommend this dealership and thank them for a pleasant buying experience.