Jordan Ford reviews

catnchris

Nov 14, 2016

our salesman even went through the trades to find us a great deal on a truck. ask for Gabriel if you are in the market.

HAPPY CAMPER

Nov 14, 2016

CHUCK TAYLOR IS THE MAN FOR JORDAN FORD. IF YOU NEED A CAR OR TRUCK HE IS YOUR MAN. NICE AND DOESNT PRESSURE YOU IN THE PURCHASE

hunter

Nov 14, 2016

George sirianni our salesman was fantanstic. the process was fast and relaxing and I would highly recommend Jordan ford.

Mikeypools

Nov 14, 2016

Gabe helped us out and made it go really quick and didn't beat around the bush. would buy from him again

Salesman fan Rudy Davila

Nov 14, 2016

I dealt with a Rudy Davila. Very honest and forthcoming. Great personality and mannets. Very decent buying experience.

Gmorris62

Nov 14, 2016

Cody Robinson was the best EVER !!!! Had the worst experience at Northside ford . Made me question even buying a Ford, Cody restored my faith and made my experience 5 STAR .

ulises11

Nov 13, 2016

the buying process was easy Steve and his team worked around what i felt comfortable with doing during the byuing process looking to purchase a second vehicle for my wife

DestinyV

Nov 12, 2016

For being a first time car buyer, Ted Saldana made it so easy for me! Walked out of there with a car, same day. He helped me out a ton and I'd recommend him to anyone I know.

Cricket

Nov 4, 2016

When I first met Cody I felt really comfortable . Cody went above and beyond to get us into a F150 which is what we wanted. Cody explained in great detail about the F150. The best to Cody Will tell all of my friend's about the awesome experience .

Kat Reid

Oct 26, 2016

Daniel Bernat with Jordan Ford is by far the absolute best sales associate I have ever had the pleasure of dealing with. I do not exaggerate. This poor man has worked with me for roughly six months to make certain I got into the exact vehicle I wanted at a price I could afford. I got so discouraged that I began looking for vehicles over 200 miles away just to save a thousand dollars. Even with the possibility of me not purchasing from him, Daniel still gave me his input and advice on the vehicles I was looking at and gave me his opinion as to why they were or were not a good deal. With all the time and effort he has invested in me personally, I really wanted to purchase my vehicle with Jordan Ford (through him). Well today, he made that dream a reality. I never in my lifetime thought I would get into a used top-of-the-line Ford Escape Titanium for anywhere near $250 a month. And that's exactly what Daniel did for me today. It may not seem like a big deal to most, but when you are on crunch time trying to find a replacement for your emission spewing VW Jetta TDI that is supposed to be bought back by VW in less than 2 weeks, life becomes a little stressful. Daniel pulled through for me with flying colors. Not only did he go above and beyond for little ol me by providing excellent customer service, but he made me feel like family. Trust me, there is a huge difference between treating someone like family and making them feel like family. Daniel Bernat did just that for me. A HUGE thank you to Daniel! I sincerely appreciate you from the bottom of my heart. And wherever you may be working when I'm ready to purchase my next vehicle, rest assured I will hunt you down and buy from you again lol. Couldn't ask for anything more from this man. Thank you again.

Lowell Lutz

Oct 11, 2016

Great response. Eager to Serve. Helpful, responsive, good people.

Lisa Rincon

Oct 3, 2016

Mr. Ricardo Rigau and the general manager were awesome!! Although, I didn't walk out with a new care, they tried their best to make it work for me. I appreciate all the time they spent on my case. Mr. Rigau has been the best car salesman I've ever dealt with. Thank you all so much for your time.

Rus Balcuns

Sep 28, 2016

Worked with Robert Zimmerman who helped me through every step of the buying process. The transaction was smoothe and hassle free. Robert was efficient and did not waste my time. I had to leave early on my first day out to visit Jordan Ford but in the interim he kept in touch with me through phone calls and text and never seemed to tire of my constant questions and particulars. He was patient, honest and informative and he helped me find the best vehicle for myself and my family. To top it off he did a great deal of the leg work before I even arrived to get the vehicle and he had me in and out of there in no time. Thank you also to Franklin Miranda for your hard work and efficiency as well. He was courteous and quick when it came to the contract and I appreciated that. Jordan Ford continues to exceed my expectations in quality and service. Thanks for raising the bar guys!

Romeo Trevino

Sep 27, 2016

Gabriel lianas is in my opinion the best salesman and most helpful. He will find what you need and will get you the best deal possible.

Katy W

Sep 23, 2016

I was forced to buy a new car last April because of the hail storms. I was unprepared, didn't know what I wanted. I did have a few things I was sure I wanted. Gabriel greeted me promptly and quickly found a few vehicles that fit within my parameters. I narrowed it down to 2 vehicles & it took me about an hour to make my decision. Gabriel helped me determine which vehicle better fit my needs, and guess what...it ended up being the inexpensive of the 2!!! He was very patient with my indecisiveness & for that, I am grateful. I have had my new car for about 5 months now, and couldn't be happier with it.

Robert Anthony

Sep 23, 2016

Gabriel did a fantastic job meeting our needs on a used work van. He made sure we got a fair deal and worked to provide excellent customer service. Definitely would work with him again on another vehicle in the future.

Julie Smith

Sep 17, 2016

Brad Traster was great salesman! We talked to him several weeks ago with a price in mind. He didn't have anything but kept looking. 4 weeks after our initial conversation he calls us with Something I might like. It was amazing that he looked for so long and didnt forget about what I was looking for. This was a first car purchase for me. With Brad and my parents help i got the perfect car for me! The finance guy, Craig Payne, made the financing so easy. He talked me through the entire process. Explaining evertthing.

Lwalpole5

Sep 12, 2016

We have used Chuck Taylor for years. He is always been honest and straightforward with us. My oldest son even goes to Chuck. Chuck is like family to us now. Even when we think we can find another salesman we ALWAYS go back to Chuck. He is our #1 man!!!

Joy Fowler

Sep 7, 2016

Steve Meeker makes buying a vehicle a very pleasant experience. He is very knowledgable and can answer any of your questions. He takes time with you and makes sure you understand all aspects of the vehicle you are purchasing. He will help you to find just what you are looking for. When I get ready for a new or used vehicle, I will be going to Jordan Ford and lookin for Steve Meeker!

VCook

Sep 5, 2016

Steve Meeker is the best of the best when it comes to Ford vehicles. This is the 4th vehicle we have purchased from Steve. He is the most professional & knowledgable sales person we have ever had. He goes step by step in setting up your new vehicle & will not let you leave until you are comfortable with the new options on the vehicle. He goes above and beyond anyone I've ever seen, treated us just like family.

Vcook7

Sep 4, 2016

Our experience with Steve Meeker was awesome, he treated us just like family. He showed all the bells & whistles of our new vehicle. The process was smooth & easy. Love this place !!

Fritz1

Aug 30, 2016

I have bought several vehicles from Steve Meeker. He is very knowledgeable, efficient, and professional. My sales experience has been great every time!

Aimee

Aug 25, 2016

Marcus Longoria is by far the best car salesman! He listened to my wants, was very fast in finding exactly what I wanted, he was very thorough and calmed me during a very stressful time. He definitely made my car buying experience a very pleasant one and i would highly recommend him.

RonC

Aug 23, 2016

Cody Robinson was my Salesman, but was more like my advocate. Mike Wassaff was the Sales Manager and both did a superior job. I am a retired executive from a CAT dealership, and have purchased hundreds of fleet vehicles over the years. I assure you that I have never been made to feel as much of a VIP as I was at Jordan Ford. Cody will be my Super Duty salesman from this day forward. I bought a new King Ranch 4x4 Dually, and I'm pretty sure it won't be my last from Jordan Ford ... as long as Cody is there!! Great job to the Jordan Ford team.Ron Craft

Fritz1

Aug 20, 2016

I have bought several vehicles from Jordan Ford. They are always very helpful, thorough, and knowledgeable. I have always gotten a fair deal. I will only go to Jordan Ford.

Rosalinda P. Shifflett

Aug 16, 2016

I was so impressed with the professionalism of Ernesto Flores. From the instant I arrived at Jordan Ford in Live Oak, Ernesto greeted me with a smile and friendly greeting! He took his time with me as I was undecided on what vehicle I wanted and especially the color. He walked me through the lot and showed me several cars along the way. I finally decided on the Ford Escape in the color Gold. He walked me through the entire process and at the end of the sale, he took the time to go over every detail of my new car! I will definitely be passing on my great experience to all of my friends and family and especially my experience with Ernesto!!! Congratulations to Jordan Ford for having dedicated employees/representatives like Ernesto Flores who believe in making their customers feel great about buying a car! Thanks Ernesto!Sincerely,Rosalinda Shifflett

Christopher Guzman

Aug 12, 2016

Our salesman Brad Traster was great. When we arrived at the Dealership just after 6:00 pm. we were greated promptly and he found us the perfect truck in less thae 10 mins. It's a Certified Pre-Owned 2014 F-150 4x4 SuperCrew. We were less than 2 hours from start to finish, we drove away from your dealership before 8:00pm. I honestly did not think I would be driving home in a truck that night. Thankyou Brad, Bill, and Craig.... Christopher Guzman

madcustomer

Jul 27, 2016

Have been dealing with this dealership over 20 years..service is now horrible!!! I brought my car in for a simple oil change and after waiting two hours I was told my car was ready, pulled out of the dealership and within seven miles car died on the side of the road, called roadside assistance and had it towed back..after 48 hours still no answer on what the problem is, I will be there tomorrow with a tow truck to go to different dealership..all of their good employees have left..terrible service

John Gleitman

Jun 17, 2016

No one is paying me to say anything but this is my 2nd Ford Escape and I have bought or leased over 25 cars in my lifetime and without a doubt these Escspes are the best I have ever driven. My salesman Cody Robinson did all he could do to make my day the best experience ever . Before buying or leasing your next vehicle do me and yourself a big favor and contact Cody at Jordan Ford. You will be amazed.

Jill Alexander

May 21, 2016

Disability community beware. We bought a used 2010 Ford E-150 cargo lift van. Even paid the absorbent price for an extended premium bumper to bumper warranty. A few weeks ago I noticed the air was not cold/cool. Got scheduled into service only to be told that because the van has the Tuscany package that the repairs won't be covered. No where in the contract does it disclose, advise or acknowledge that the extended warranty won't cover the Tuscany package that was built into the conversion van by the FACTORY. I'm left with a van that has no air to transport my son who is disabled to his dr appts, school, or social activities. With over 30 surgeries under his belt and numerous diagnosis we no longer have transportation that we can use. But we have a hefty van payment. Thank you for nothing Jordan Ford. Next time you sell a lift vehicle to a family, be honest.

Kenneth Kneupper

May 12, 2016

The oil change and tire rotation was great. The work was accomplished in a timely manor. John Cordero was friendly and is very knowledgeable in what it takes to keep my ruck running great. I have recommended him to other service customers.

Roger Stukkie

May 10, 2016

Excellent service! The work was quick, I was greeted promptly and felt like I was a priority! Amanda was great at answering my questions and was so pleasant to have assisting me! I'll definitely be returning

Mark Hepburn

May 8, 2016

Check engine light was on. Jordan Ford was very helpful getting to the problem and was able to repair. The cost was less than initially thought. Great job

Elena Esparza

Apr 13, 2016

I have a 2012 Fusion that I am very close to trading again. All of my cars have been Ford. I return to Ford because my information is already in the system & all I have to do is point to the vehicle I want. How easy is that? I don't get the run around, believe me, I wouldn't be coming back if I did. Technicians are friendly, helpful and ready to take care of me. Any time I venture outside the building, I get several individuals asking if they can be of service. Very professional. Thank you.

Golaunda Zoet

Apr 12, 2016

Just purchased a Ford Escape! I have owned Ford cars for 40 years. And Jordan Ford has by far provided me the best purchasing and follow up that I have had. My sales representative Rowdy provided me with a zero pressure experience. He is still following up to see how things are working and if all is ok. No other dealership has extended that after the sale service. If I need to purchase again I know where to go to be properly cared for. Thank you Jordan and ROWDY!

Craig

Mar 29, 2016

If you are looking for a new or used car or truck, then Jordan Ford is the place to go. It is also important to talk to Cody Robinson once you get there. I have bought 12 vehicles over the past 15 years, the last 3 coming from Jordan (2013 Focus SE, 2015 Expedition Limited, 2016 F150 XLT Sport). Each and every transaction was hassle free and well worth the time it took to drive from New Braunfels down to San Antonio. Cody understands his customers. He treats you with utmost respect, and truly is a dedicated car dealer. He is also a certified master trainer on the F-150 and Expedition (I don't know the official Ford term for this certification). But, it shows. He can tell you more about the vehicles than the owner's manual! From beginning to end of the deal, Cody is there the whole time. He communicates consistently, and even as I changed my mind about 50 times each purchase, he was never afraid to tell us his opinion on why one option is better than the next, all without trying to sell us something. He even mentioned that some things I thought we a "must have" certainly were not, thus saving me even more money. If all he cared about was the sale and his commission, he would have never said anything. He would rather us be happy than him make more money. I can't forget my fiance guru Jose Rosas either. He was very informative and even helped us save more money and avoid financing headaches. I came in with my own financing and never once tried to convince me of dealer add ons or other financing. He knew i had the best deal around and worked with us to finish it up quickly and easily. Overall, I could talk about Jordan Ford for a long time. I have been to almost every other Ford dealer within a 50 mile radius, and I keep coming back to them. For someone who changes or adds vehicles as often as I do, Jordan is the place to ensure I am getting what I need at the price I want. Thanks Cody Robinson and Jordan Ford!

Craig A.

Mar 29, 2016

If you are looking for a new or used car or truck, then Jordan Ford is the place to go. It is also important to talk to Cody Robinson once you get there.I have bought 12 vehicles over the past 15 years, the last 3 coming from Jordan (2013 Focus SE, 2015 Expedition Limited, 2016 F150 XLT Sport). Each and every transaction was hassle free and well worth the time it took to drive from New Braunfels down to San Antonio.Cody understands his customers. He treats you with utmost respect, and truly is a dedicated car dealer. He is also a certified master trainer on the F-150 and Expedition (I don't know the official Ford term for this certification). But, it shows. He can tell you more about the vehicles than the owner's manual!From beginning to end of the deal, Cody is there the whole time. He communicates consistently, and even as I changed my mind about 50 times each purchase, he was never afraid to tell us his opinion on why one option is better than the next, all without trying to sell us something. He even mentioned that some things I thought we a "must have" certainly were not, thus saving me even more money. If all he cared about was the sale and his commission, he would have never said anything. He would rather us be happy than him make more money.I can't forget my fiance guru Jose Rosas either. He was very informative and even helped us save more money and avoid financing headaches. I came in with my own financing and never once tried to convince me of dealer add ons or other financing. He knew i had the best deal around and worked with us to finish it up quickly and easily.Overall, I could talk about Jordan Ford for a long time. I have been to almost every other Ford dealer within a 50 mile radius, and I keep coming back to them. For someone who changes or adds vehicles as often as I do, Jordan is the place to ensure I am getting what I need at the price I want.Thanks Cody Robinson and Jordan Ford!

Ernest Stevens

Mar 28, 2016

My vehicle has only been to Jordan for all preventive maintenance care. The staff was courteous and filled out my rebates that I revived in the mail within a weeks time. Customer service A+++

Tina Harris

Mar 27, 2016

Service was great -- issue promptly taken care of and car ready when promised

Rocketman

Mar 23, 2016

They lost the best service writers they had to Gunn. I have bought 3 new Ford F-150s at Jordan but will not go back. Every time I go in for oil change it always takes way longer than told. Truck usually has greasy footprints on step rail and greasy hand prints on hood. Service has taken a nose dive since Coby took over. They tried to sell me an air filter I personally replaced 3000 miles earlier. Marc Cross needs to get more involved in day-to-day operations.

George A. Trevino

Mar 21, 2016

I purchased a F250 Ford Truck late 2015. Mike Davis is awesome and will get you exactly what you need on a truck of your wishes. I recently took the truck in for %k service and oil change. Quick lane service had me in and out in less than 1 hour. Staff was excellent and very courteous. Very professional experience end to end!

Irma Robledo

Mar 21, 2016

Nothing to tell I am so happy with my purchase. I love my Chevy traverseCouldn't be happier.

Kenneth Kneupper

Mar 21, 2016

The oil change and tire rotation was scheduled through Johnathan Cordero. The service went as expected and was accomplished with expert care

Rosslyn Blake

Mar 21, 2016

It was quick efficient and very professional and friendly - nice comfortable room to wait in and relax. Even fall asleep.

Thomas Walling

Mar 21, 2016

Great appreciation for the people that deal with me great professionals

Timothy Cardwell

Mar 21, 2016

Thank you again for your excellent service. The service and sales department worked with me on purchasing the right vehicle for me and now the service department has extended the great service. Additionally, I would like to say Thank you to Rhonda and her team for all they do in the accessories department You are lucky to have her in that area.

Bill S

Mar 13, 2016

Took truck in to have tires rotated and oil changes...... After I picked it up I noticed it shook at 75mph... took it back and ask if they could rebalance the tires.... They informed me they only rotate but could balance for another $74.00...... Glad I bought my tires at Discount tire who rotate and balance for free... Do not buy tires or have them rotated at Jordan unless you want to pay another $74.00 if they need balanced

BillS

Mar 12, 2016

Took my f150 in for the works, oil change an tire rotation... I noticed after I took it in the truck would shake at 70mph.... Took it back and ask about balancing the tires and was told they do not balance the tiress only rotate them. I was told they would balance the tires for an additional $74.00... I will never buy tires or have my tires rotated at Jordan Ford .... Discount tire rotates and balances tires for free if you purchase the tires from them..... Does not make sense to me to rotate the tires if you don't balance them. Just another way to scam another $74.00 from their customers.....

Antonio Cruz

Feb 25, 2016

Great service every time I take my car for service.

Edward Lange

Feb 23, 2016

This is the second vehicle I bought here. Sales process was great. Finance process was adequate, but could have been faster.The Accessories department should keep samples and product literature for everything they offer. I had the Rosen X10 DVD player installed. Had I been able to see the product ahead of time, I probably would not have chosen it. The quality is mediocre, and it is definitely not worth the asking price. I might try to have it uninstalled and return it.

Julio

Feb 22, 2016

You Need water fountain easily accessible thank you

Michael Dean

Feb 22, 2016

You Always Do A Great Job On My Ford Sport Track Truck I Love It

Rose Gilbert

Feb 20, 2016

Robert Zimmerman was so nice. Robert walked me through everything and made my buying experience so fast and easy. If I am ever in the market for a new car again, I'm calling Robert!!

Jay Garner

Feb 18, 2016

Excellent service; friendly and knowledgeable staff. Staff went out of their way to make my '99 Corvette as "brand new" as possible, including parts/service/limited warranty. It was a great experience.

Thomas Mundy

Feb 17, 2016

I purchased my F150 from Jordan one year ago. The service has been excellent and the staff courteous and helpful.

Brent Borglund

Feb 15, 2016

I got a 2016 Ford Escape for my wife she loves it .Robert Z. Took great care of us . We have gotton several cars and trucks from him and would go no other place . Thank you very much Brent B.

Shirley Kocurek

Feb 15, 2016

Very fast and polite no problems.every one was great

Christopher Krier

Feb 7, 2016

2013 F-150 I went out t leave for work (4:30) am and my truck would not start, it had power and was turning over but would not fire I had to scramble to be able to get to work on time and make sure my wife and son were able to get to work and school as well. I called ford at 7am explained the situation, the service advisor gave me the Ford roadside assistance number so I called them around 2:30 when I got home from work within an hour they were at my house and of course my truck started!! I drove to Ford and I received a rental until they fixed my truck. The next day Ford called and said my truck was ready and they found a bad wire connection. Thanks to my maintenance plan this cost me nothing!!! Love it!!

Jose Alfaro Garza

Feb 7, 2016

We received great service and are definitely coming back for our truck service.

George Epstein

Feb 5, 2016

I've been dealing with Jordan for many years and they are always excellent.

Dara Jordan

Feb 4, 2016

Had to have recall issues fixed and at same time get oil change. Everything was done quick and truck is running great

David Barber

Feb 4, 2016

James DID EXACTLY WHAT HE PROMISED AND ON TIME AS HE PROMISEDThis was a very quick and pleasant visit and I thank you for this!!!!

Christina V

Feb 3, 2016

amazing customer service! Thank you jordan ford will continue to bring in my vehicle for service

Hilmar Bartels

Feb 1, 2016

Rotated tires without letting me know but that was good. Glad that Ford is proactive in making sure all is done right and put in a little "extra" for the customers.Thank you again and have a blessed day.

James

Feb 1, 2016

Adrain Logan was very helpful, he always kept me updated and communicated with me throughout the entire process .Adrain Logan is the BOMB.COM , THE BEST THING SINCE SLICED BREAD :)

Michael Pircher

Feb 1, 2016

My experience with George Sirianni was great when purchasing my 2011 Ford Escape. Will recommended him to other people and Jordan.

Richard Mccoy

Feb 1, 2016

my 2013 flex,as always serviced & returned to me in a timely fashion. see you in a few weeks.

Debbie Grady

Jan 29, 2016

This is the first time I felt like a customer and not like a villain. The atmosphere has changed since my last visit. The staff was friendly ( even smiled), helpful, and courteous. My consultant, Adrian Logan, was the most helpful consultant I've ever worked with! Because my car was kept overnight, I had to rent a car. The Enterprise Agent was very professional, kind, and helpful. Although I had a good experience, I was a bit taken aback when I was informed that I'd have to wait a week before I could bring my car in for service.

George Maurer

Jan 29, 2016

Excellent service-good communication throughout the process!

Thomas M Crumal

Jan 29, 2016

The Express Lane is excellent. I was told it was complete before I would have expected it. Great!

Jonathan

Jan 28, 2016

Completely satisfied with the fast, friendly and very professional service!!

Roy Fuller

Jan 28, 2016

2013 F-150 FX4. Preventive maintenance check/ oil change. In and out in about an hour as usual without an appointment. Consistently receive great service every time. I would definitely recommend Jordan Ford based on service alone. Long time customer.... Thank You Service Team!!!

Cristela Sanchez

Jan 27, 2016

Excellent!! Thank you for all your service and great customer service

Karen Glenn

Jan 27, 2016

I was really happy with the service. The only thing is I thought I was suppose to get a $140.00 gift card and I only got a $70.00 gift for signing up with your credit card. Also when I called the other day to see if the flappers in my A/C were still under warranty from when I had them replaced by your company, the girl never called me back. I would still like a call back on this to see if is still covered.

Albert Charles

Jan 26, 2016

They provided me quick service and great customer service. I would always go back for service. Thank you

Stephen Green

Jan 26, 2016

Took my F150 in for the 45,000 mile check and was out in less than 1 hour. Hard to beat that!!

Donna Gurule

Jan 25, 2016

Love your dealership. Everyone is so friendly and helpful. It is always a pleasure doing business with a company who's employees are happy enjoying their jobs. The remodel looks great. Mike is the best,a very polite person with a great sense of humor.

Kevin Margulies

Jan 25, 2016

Y'all are superb, I will buy my next Mustang GT from y'all for sure. Thanks for all of the support and my rep Adrian was excellent. The epitome of what a service rep should be, give that man a raise ASAP!at!!!!!

Pierce Broach

Jan 25, 2016

Jon Cordero is a fine Service Advisor. I really like doing business with him.

Irma Ramirez

Jan 23, 2016

My salesman JR is the best I've ever had in the last 20 cars I've bought. He was so thorough.

Delgado family

Jan 19, 2016

Purchased 2016 Ford Explorer XLT. Ty H. and Dan A. helped us through the purchasing process. We were pleased with service and happy with our purchase.

James Lalanne

Jan 19, 2016

Any service I have received at your dealership has been done quickly and while waiting, there are a lot of neat things to look at while waiting. The salesmen are friendly and make you feel at home. Don't mind the wait at all.

Jennifer Jackson

Jan 19, 2016

I've taken the last two trucks I've owned to be serviced at Jordan Ford. I'm always more then satisfied with my service there. The service adviser that I always deal with goes above and beyond to make sure I'm taken care of and informed about all the details on my vehicles needs. Their staff is very customer service oriented, which is hard to find in such a big dealership.

Larry Metcalf

Jan 19, 2016

Service was completed in a timely manner as promised by Jonathan

Raymond Houston

Jan 19, 2016

James and Eric at the quick lane service desk provided outstanding customer service. James's mechanical expertise makes the experience great.

Rodell Bate

Jan 19, 2016

Adrian provided excellent customer support with getting my F150 in to be servicd

Cecile Warren

Jan 18, 2016

Oil change and fluid check with a Jordan Ford coupon.

Gregory Goodwiler

Jan 18, 2016

Great job. I was already a Jordon ford costumer. The Saleman worked hard to keep my Business. Thanks

Sherry Wielgosiek

Jan 18, 2016

We have a 2014 F150 we brought in for service. It was quick and thorough. Thank you.

Jonanna Shea

Jan 15, 2016

HAD A GOOD EXPERIENCE AS ALWAYS!! LIKE THE NEW AREA TO SIT,NICE SNACK BAR AND EVERYONE IS COURTEOUS AND RESPECTFUL.

George Stilling

Jan 14, 2016

I found the service prompt and courteous. This was a major repair and all facets were handled in good order.

Kimberly Bryant

Jan 14, 2016

The team was very helpful and had my car serviced in half the time than expected

David Trejo

Jan 13, 2016

Everything I requested was done and the vehicle was ready well before the estimated completion time. The vist went very well, as usual, from setting up the appointment with Mr Mike Cruz where he explained how the service would be completed to getting me the best possible deal on a new set of tires, which was still well below the local market prices. I have had this vehicle serviced at Jordan's since I purchased it in 2006 and have always been satisfied with the service.

Ron Darilek

Jan 13, 2016

I always have a good experience at Jordan Ford. The waiting room is awesome. I was there 3 hours waitng for my truck and I was able to work at one of the stations while I waited. On a side note, a complimentary car wash would be nice after the service is done. They do that for my Jaguar and Lexus.

Unhappy_rose

Jan 13, 2016

Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we will call you when it's ready. My husband and I told them to call us on our cell when the vehicle is ready. We waited until 4:45 p.m. and called about my car, they said it would not be ready for Monday. Monday??? They had not even started on my car. Very disappointed, and not satisfied??.

Diane Tritley

Jan 12, 2016

I had a good experience with Jordan Ford again. I have been coming to Jordan Ford since 1990 and have never had any problems. I love this truck and am greatful to Manny for him working with me on getting the truck. Your finance manager Mr Gray is very nice and was helpful with the process. We are greatful for the process being a good experience.

Larry Montgomery

Jan 12, 2016

Had the WORKS package. Work completed in minimum time.

Denice Guenther

Jan 11, 2016

My experience with Jordan Ford is always wonderful!

Kathy Johnson

Jan 11, 2016

Jonathan is always helpful and takes good care of my car. He cares about his customers. Have a 2014 Ford Fusion

Gregory Baldwin

Jan 10, 2016

I visit Jordan Ford for ALL my automotive needs. They are prompt, honest, knowledgeable, and have the best prices in town.

Larry

Jan 10, 2016

Have a 2014 F-150. From the purchase to having the vehicle serviced, you can't go wrong with Jordan Ford.

Harold Merkel

Jan 7, 2016

Own 2014 Fusion SE, 2014 Flex Limited, 2014 F150 Supercrew.Sercive personnel are courteous, friendly and helpful. See Tim Lee for a great sales deal and for body work Mgr. Mike Patterson is the best. Mark Cross operates the best Ford dealership in SA and I have had business dealings with various owners and have moved my business to Jordan Ford

Mark Trapp

Jan 7, 2016

Had to have a safety inspection on my truck, You all did well.

William Umphlett

Jan 7, 2016

The service engine light came on which indicated that service may be required. Mr. David Serna helped me and informed me that a diagnostic review needed to be accomplished at a cost of over $100.00, I agreed to the review. A review was made and it revealed that a "gasket" needed to be replaced. Further review indicated that this "gasket" was part of a recall. I had NOT received any notification of a recall by mail, phone call, or email. Mr. Serna told me that the gasket was replaced and there were no charges for that service. I had indicated that the oil needed to be changed, it was, and I paid for that service. I have always received great service from Jordan on both of my vehicles and try to keep up with services required. I would suggest that Ford should be notified of the recall and that I was not informed. I thank you for your services.

Annette Knaus

Jan 6, 2016

I brought my car in for an oil change and was told my Mountaineer had never had a tune up. Since I was leaving on a road trip, I asked if they could perform the tune up while I waited. Which they did. I appreciate that they were able to do the work for me.

Chyrel Craig

Jan 6, 2016

Steve Meeker was our sales representative. His warm friendly approach made our buying experience absolutely perfect. We really appreciate his attention to our needs and he showed great patience in making sure we understood how to operate all the advanced features. We really felt that he cared about us. Thanks Steve.Dewayne & Chyrel Craig. PS. We are loving our Ford Edge!

Horace Cotten Jr

Jan 6, 2016

The staff was very helpful. Roudy Huff my salesman was very professional, answered all my questions and conserns.

Richard Quintanilla

Jan 6, 2016

When I checked in , attendant reported oil change would take 2 hours cause of the bust holiday. I was very pleased when they completed the job in about 45 minutes.

Barbara Goss

Jan 5, 2016

20,000 mile service, all went well. A bit of a wait but not bad for the first of the year.

James Gary Dugan

Jan 4, 2016

I took my Explorer in to get the brakes fixed. After waiting for a while, the service manager told me that the brake pads were not in stock even though they showed up in the inventory system. The Service Manager apologized and told me that I would have to wait until the next day to get my vehicle. He did a great job of handling a tough situation that was out of his control. He provided me with a loaner vehicle. It was a great experience despite the mix up with the inventory system.

Larry Mcguffin

Jan 4, 2016

Always a good experience at Jordan Ford. Highly recommended.

Frederick Pippin

Jan 3, 2016

The oil change was done fast and fluids were filled. Very satisfied.

Brenda Jones

Dec 30, 2015

I noticed that my 2012 Ford Edge was due an oil change and I was going out of town for the Christmas Holidays. I called your company and was told I could come in the same day. The work took less than two hours and I was on my way. Thanks,Brenda Jones

Harold Dillashaw

Dec 29, 2015

F150 Four Door Pick up, service was great. The staff was outstanding.

David Burleigh

Dec 28, 2015

Well, this vehicle is a certified car. I bought it Oct 2015 and it has been in the shop 3 TIMES already!Mind you 1 of those times was a week!!!

Oscar Moore

Dec 28, 2015

We have a 2015 Mustang and came in to have it serviced for a recall. Michelle was very helpful. Thanks Michelle

William Poppen

Dec 27, 2015

After taking it by for the 2nd time to have my 1st oil change. Everything was done quickly and properly.

John Gleitman

Dec 25, 2015

CODY MADE THE DEAL WORK AND WAS EXTREMELY HELPFUL. I THINK THIS DEALERSHIP IS THE BEST I HAVE EVER DEALT WITH AND THE ESCAPE IS A TERRIFIC SUV

Gene Freeman

Dec 24, 2015

I purchased a 2015 mustang. The service was fast and I was very pleased. Over 11 years of great service and great mustangs.

George Gitcho

Dec 22, 2015

The wait for the oil change was longer than normal. I feel that the "WORKS" price should be reduced by $10 if the consumer does not want the tires rotated.

Todd Adams

Dec 22, 2015

Once again, David Serna did a great job getting my truck back on the road. He kept me in the loop throughout the process- and pointed out a few other things that needed repair as well. He is great to work with.

Todd Newton

Dec 22, 2015

Great service again with Jordan Ford. They exceed my expectations each time I deal with them.

Fred Hicinbothom

Dec 21, 2015

My experience was a pleasant one. I especially want to commend advisor Devon for programming mykey FOB.

Fritz Norman

Dec 21, 2015

The service rep was a young man I think named Denny (short light brown or dirty blond hair, about 5ft9in); the mechanic was Ram (compact, blue-eyed black-haired). Both served my wife and I well. They worked to stay within our budget. The only drawback was the waiting time. Overall our experience was just under perfect.

Richard West

Dec 18, 2015

I was kind of skeptical when - after trying to schedule an appointment - was told none was necessary. I had visions of a very long wait - and I do mean long! An hour later, I was boppin' on down the highway in my Mustang with the oil changed, the tires rotated and all that good stuff! Fast service like that keeps people coming back!

William Pazeretsky

Dec 18, 2015

Arrived with a burned out turn signal light. Within an hour the car was ready. They did great work and quickly.

Debbie Murrell

Dec 15, 2015

The work was completed in a timely manner and the service technician keep me informed of progress, then called when vehicle was ready. Service technician very courteous, friendly, and helpful. Thank you!

Paul Fournet

Dec 15, 2015

since our purchase, everyone has been professional and pleasant. when another Ford is in our future, it's Jordan we go.

Edwin Rivera

Dec 13, 2015

Good timing for oil change. They told me that it will be ready at this time, and it was ready at that time.

Lynn Mcchesney

Dec 13, 2015

We have a 2014 Ford Edge and the service department is great at Jordan Ford. The staff is very helpful, knowledgeable and efficient.

Carmal Terrell

Dec 12, 2015

Great experience! Will recommend to my friends and family.

Anthony Cloudt

Dec 11, 2015

Purchased a F-250. Cody was very knowledgeable about all aspects of vehicle and navigation system. Excellent salesman.

Ashley Davis

Dec 9, 2015

I was SO happy and blown away with the service that I received at Jordan Motorcars in San Marcos. Drew McIver went above and beyond what he needed to and found me the PERFECT car! I got a great price for my trade in, and it was an experience that I'll remember. I will definitely recommend anyone and everyone to Jordan Motorcars!

James Houston

Dec 8, 2015

The service is always excellent and Kevin is awesome as well. I love you guys.

Paul Anthony

Dec 8, 2015

Mike cruz was an outstanding young man who went over and beyond giving us the best service. Thanks again

Alex C.

Dec 7, 2015

The work was done quickly and I was told what was recommended. I would definitely recommend Jordan Ford. Thank You

Jennifer Jennings

Dec 7, 2015

I purchased a 2014 Ford Escape, the service was great,I didn't feel pressured into getting a vehicle. I was able to explore several different options, and all the details were explained on each option. It was a great experience.

Leroy Schulmeier

Dec 7, 2015

Everyone was helpful and knowledgeable. Lee patently went over all the computer components with us.

Rudolph Stappenbeck

Dec 7, 2015

This is my second Ford F-150 I bought from Jordan Ford of San Antonio and from the same salesmen.The sale went very smooth and got what we wanted plus more. Pleased working with a Great Ford Team.

Tamika Masters

Dec 6, 2015

had a great experience. thanks for great customer service and quick process time

Marva Otis

Dec 5, 2015

I have purchased 1 vehicle (2009 Ford Focus) and I have leased 3 vehicles since then. I don't really like the lease program anymore, so I think the Escape that we currently have will be our last lease. I became a Ford customer in 2009 with Brian Moran. He is no longer an employee of Ford. The last time I visited the dealership, I left without getting what I wanted. That never happened when Brian was there. I think my relationship with Ford is coming to an end.

Victor Dehoyos

Dec 5, 2015

The people are great, but still need to bring the prises down .

Tom Monilaw

Dec 3, 2015

Mike is an asset to Jordan Ford. He is very professional, courteous and very attentive to my concerns. He returns calls promptly and if he doesn't know the answer he will find out and let me know.

Daniel Campos

Dec 2, 2015

I just wanted to say thank you for helping us fine a truck that we always wanted to buy a F250 Ford 4x4 for 10 years. JR was professional answering our question about the truck.JR was a very good sale man. Mark Cross the owner was very helpful helping us get a truck he is the best. They took care our documents required to buy the truck.Jordan Ford is outstanding dealership to buy a truck. I am very happy with this F250 4x4 truck.I highly recommend Jordan Ford to everybody.

David Wingrove

Dec 2, 2015

I have bought 3 trucks in the past 3 months and Mike Davis has been great to deal with. He is a busy man but always had time for me and answered texts,emails and phone calls promptly.

Josh

Dec 2, 2015

Staff was quick and curteous when I took my '15 Explorer in for an oil change.

Abigail Gatson

Dec 1, 2015

Ty was excellent. He was very patient with me and didnt push like normal salesmen.

Colby White

Dec 1, 2015

ok,very courteous,professional-Get the job done quick

Jennifer Phillips

Dec 1, 2015

Great job on everything just still need right front turn signal replaced

Matthew Ellis

Dec 1, 2015

Service could be a little faster!!! Overall, a nice experience.

Peggy Venner

Dec 1, 2015

Ford Focus... The guys who waited on me are terrific guys, right down to the finance representative. I love Fords always have and the service at Jordan is the best in town. YOU SURE YOU DON'T WANT ME TO DO A COMMERCIAL? :-)

John Lawson

Nov 30, 2015

Just an oil and filter service, thats all............

Randy Asterman

Nov 30, 2015

Repairs took longer than expected. Service personnel were very helpful and kept me informed about what was going on. All problems were fixed and I am very satisfied.

Ricky Dandridge

Nov 30, 2015

Everything went well. The whole experience was very good. Great service and excellent coffee.

Ruben Loredo

Nov 30, 2015

I had no appointment, but your service was spot on.

David Wheat

Nov 28, 2015

Recently bought an 03' Corvette from them. Great customer service and was treated with respect. Was able to fully test drive the vehicle. Then they finished all the paperwork fast. Highly recommended.

Donald Thorpe

Nov 28, 2015

Before I purchased our 2015 F150 XLT SuperCrew with the 5.0L V8 FFV engine in a 4X4, I did all kinds for research of not only Ford but also Chevy and Dodge to include driving with and without trailers. I researched various engines and transmissions configurations to ensure I would get the best all around truck for the money. After doing all my research, over a years worth, I knew I was getting a Ford. I then went to the Ford website and went to their "Build and Price" portion and built my truck from the ground up. With the print out of the truck I built, with the options I wanted and ones I didn't want, it was then that I went to the dealership and placed my order. They were able to find exactly what I wanted and they delivered it in a very timely manner. Bringing that printout saved on time and money. The staff was excellent and very easy to work with throughout the entire process. There was no pressure to buy options I didn't want. Jordan Ford is our dealer of choice for buying and servicing our vehicles.

Sean Hart

Nov 28, 2015

Always fast and done right. They always keep me informed on my options and anything that should be done.

David Koester

Nov 27, 2015

Great Job !! Fast and efficient service. This time was no exception, Jordan Ford has always been punctual, fast, and clean in their service areas.

P Land

Nov 27, 2015

I have no complaints about your Dealership. P.Allen Land

William Van Steenburg

Nov 27, 2015

I can in for my regular service and met your service rep, Michael Cruz, he took my information and as he looked over my vehicle he pointed out that my tires had cracks in the side wall. Michael explained that these were from age because the tires were 5 years old and the tread was worn down. I asked him about new tires and he showed me a variety of tires and recommended a Michelin tire that would work best on my truck, he then explained the 'road hazard' program and although it was an extra cost I felt that it would benefit me. My injectors needed cleaning and Michael explained the process to me. I'm 75 and I have been working on cars all my life, as a hobby, but I must say that I was impressed with his knowledge of the process. I had all the work done that was recommended and bought the tires as well. I left the dealership confident that my vehicle was in good shape. One item of concern was that I didn't find out that my windshield washer fluid was empty until I needed to use it. I called Michael and told him about this and he explained that the machine that is used to fill the reservoir was broken. I told him that on my service report the windshield washer fluid being filled was 'checked' off as being done, that should not be checked if no fluid was put in. Other than that I would commend your service advisor, Michael Cruz, and I will be back. I've been coming to Jordan Ford since 1983 and have bought several vehicles from this agency.

Gary Odvody

Nov 25, 2015

in and out in a short time. much appreciated! was only needing an inspection to license my truck. everyone was very polite and business oriented. Thanks

Raquel Armenta

Nov 24, 2015

Andrew was very helpful and nice. I really loved the service and will definitely use and recommend Jordan motors.

James Patterson

Nov 23, 2015

The line rep did an excellent job getting me in and out in a timely mannwe.

Victor Cruz

Nov 22, 2015

Service is reliable and prompt. The service reps demonstrate genuine concern. I feel valued. Excellent Ford customer service formula.

Joe Chastain

Nov 21, 2015

2006 Frod Expedition with over 200,000 miles. I used your "Fast Lane for service. James was excellent! He runs a very good professional, efficient, and KNOWLEDGEABLE operation. Asked James about my car making a certain sound and he QUICKLY explained the cause and repair needed to fix it. We set up a date and time and everything came off like clock work! I love it! You have "THE RIGHT PERSON IN THE RIGHT JOB!!" James is SO KNOWLEDGEALE and explains your problem and solution without using all that technical "Jargen". The customer then has confidence his vehicle will be taken care of properly. KEEP UP THE GREAT SERVICE!

HL

Nov 20, 2015

Went in for a 'tire sensor failure' warning. Called to make the appointment and when I arrived I was greeted but the guy couldn't find the guy that I was to see / work with. I only met him when he came to find me and let me know that my air filter was dirty and needed replacing and then again when it came time to pay. Other than that, service was good; waiting area was good - although the work station that you have there makes it difficult to hear what is being said on the TV; very nice facilities.

Cerrone Garcia

Nov 19, 2015

2015 Expidition The purchase experience was great, the service through out the paper work was good. The staff was helpful and friendly.

Hector Lopez Carreras

Nov 17, 2015

Joe the salesman was great!, however, you guys need a better coffee machine maybe some flavor coffees for free..nobody want to buy coffee in a coffee shop inside a dealership when they are about to spend thousands of dollars in a car

Jorge Avina

Nov 17, 2015

It was great as always, Mike did a great job in attending me and explaining in detail what was done on my F150.Thanks.

Steven Almaraz

Nov 17, 2015

2015 F-150Robert Zimmerman is the best!Very Happy!

Margie Parsons

Nov 16, 2015

Everyone was great. Al Garcia makes everyone feel like they are the only one he is concerned about.Bill Freeman=great, honest and good customer service.Mr Jordan should meet and thank every person who makes a purchase.This was my 3rd car purchased.Tnks

Jennifer Duke

Nov 13, 2015

I had been following the MV-1 for a while. I finally had to take the plunge and buy one for my son. His name is Travis and he has Duchenne Muscular Dystrophy and is using a power chair. The MV-1 has more than met our needs!Thanks to Len and Jacob! Sincelerely, Jennifer Duke

Laurence Tyler

Nov 13, 2015

Service people were very helpful to me. Especially Stephen Hui, my service advisor.

Charles Hill

Nov 12, 2015

great service advisor. The service was good. We had a few problems with the repairs and was able to resolve all issues. I'm satisfied with the final outcome.

Ursula Villanueva

Nov 12, 2015

Eric is ALWAYS the best! He calls to keep me informed prior to any work being done which is very much appreciated. Always greeeted with a smile!

Robert Flores

Nov 11, 2015

The staff was extremely helpful. When I asked the adviser that I wanted to see the oil dip stick to confirm the oil level in my 2014 GT Mustang, he gladly had the tech show me. Oil level mark was on target and I left as a 100% satisfied customer.

Guillermo Mendoza

Nov 10, 2015

excelent. service I purchased 6 vehicles here and the service since the sale has been excelent..the communication is also excelent.

Carolyn

Nov 9, 2015

I came to Jordan Ford because my daughter and son in law have purchased vehicles there for over 10 years. Our salesman Steve Meeker has never steered any of us wrong. Jon Cordero our service manger treats us with the greatest respect. Thanks for the great service.

Patrick Parker

Nov 9, 2015

Every one communicated and worked together making it a very good experience. I took my truck in to have the bed-liner repaired, the SYNC checked for a problem, and a service. Charles, in accessories, coordinated with Eric, service, to ensure everyone knew what to do. The service and bed-liner problem were taken care of as promised. Eric told me that he did the preliminary check of the SYNC and needed to have the SYNC technician check it out. However, he was not available requiring me return my truck on Monday. This was no one's fault as I didn't have an appointment scheduled with the SYNC technician. Overall I am very satisfied with Jordan. I bought a new car for my wife while we were at the dealership!

Marcus Foreman

Nov 8, 2015

F 250 Super Duty service was great and staff was very helpful.

Ricardo Munoz

Nov 7, 2015

We purchased a 2015 F-150 and the purchasing process was so easy. That is why we continue to return to Jordan Ford every time we want a new vehicle. We've been customers of Jordan for for 15 years now. The wait time to sign our paperwork was short and the staff was very helpful and friendly. The only thing we didn't get was the spare key because it was not found so that would be the only negative thing I could mention, but everything else was great. We hope to return in a few years.

Brittany O'Connor

Nov 6, 2015

I purchased Ford fusion 09. They were very helpful. Great service.

Craig Colean

Nov 6, 2015

Jordan Ford has been very helpful in the service and purchase of my new 2015 Mustang 2.3L Premium package. I love it and Felicity was very helpful in explaining the after purchase options that I purchased. She was professional, educated on the details of the options and very customer service oriented. She clearly deserves a bonus or promotion based solely on the face she has made Jordan Ford and the Ford company lots of money.

Jose Farias

Nov 6, 2015

I have always been treated kindly and with respect at Jordan Ford. I have all the work done on my car at the dealership so when I go to sell or trade I will have a file of maintenance records on my car. Thank you good service.

Lanora Suggs

Nov 6, 2015

My service rep kept me posted on everything that was happening with my vehicle.

Michael Toder

Nov 5, 2015

Excellent service by Juan DeLeon, my advisor. Told me how long the service would take and was right on the mark! He even took the time to show me where my car was located after the service. Outstanding!

Carla Reyes

Nov 3, 2015

They told me what I need to have fixed right away and what could wait for my next visit

Kent Irish

Nov 3, 2015

Service department advisor Jon Cordero did an excellent job. The only glitch in the process was with sales and communication of scheduling additional work.

Larry Metcalf

Nov 3, 2015

Great, from Jonathan our service writer to Charlie in accessories we felt nothing but professionalism.

Rickey Zarder

Nov 3, 2015

Staff is always helpful and attentive. I like the service I get at Jordan Ford.

Anthony Tanner

Nov 2, 2015

I moved here from Victoria, Tx and have had my other vehicles serviced at Jordan due to the fast, friendly, professional way I am treated. It is natural that I would buy my new F150 from Jordan.

Brian Parks

Nov 2, 2015

Rod was great! Please give him the ability to text updates

Jennifer Davis

Nov 2, 2015

Service was good as always (I don't take my vehicle anywhere else). Staff was courteous and helpful.

Thomas Mangum Jr

Nov 1, 2015

Cody Robinson did an excellent job of answering all our questions except for the one concerning the "in bed 5th wheel hitch". When the answer was developed Cody quickly worked to ensure all of my needs were addressed. He is an excellent representative for Jordan Ford.

Lenin Naffate

Oct 31, 2015

With the help and guidance of Ben Eason I was able to acquire a Ford Explorer 2016. He was a very easy to talk person, down to earth, patient and willing to walk with me through the process of acquiring this vehicle. If somebody asks me about Jordan Ford, definitely I will show them the directions that will take them the Jordan way. I feel one hundred percent confident they will be treated justly. Now I can see why Jordan Ford has received plenty of awards and why they have been in this business for many years. I look forward to establish a relationship of trust and confidence with Jordan Ford.

Lowell Baucum

Oct 31, 2015

I own a 2013 F150. It was my second purchase from Jordan Ford. I came back to Jordan because of the high level of customer service and professionalism from start to finish(sales, finance, & service) that I experienced with my first purchase.

Wilberto Hernandez

Oct 31, 2015

2015 Ford Explorer.Very good experience with our salesman Tim Lee. Very responsive and helpful with our questions.

Ben Walton

Oct 30, 2015

The service advisor was very professional- no appointment, but no waste of time in getting vehicle in.

Nona Snyder

Oct 30, 2015

Great service. Wonderful professional staff to work with. Kept me informed of progress.

Janel Nolan

Oct 29, 2015

I purchased a 2016 Ford Explorer. The purchasing of my vehicle was excellent. The salesman and the sales manager were great! I wasn't too happy with the service department when I took it in for some issues with my tint and stereo but when the stereo went completly out a couple weeks later they really made up for my first bad experience. I am very happy with the service I received when they had to replace my stereo unit.

Ronald W Russell

Oct 28, 2015

Work was done on time as always keep up the good work. You are equal to Mercedes Benz of Boerne, my other car..

Alan Shultz

Oct 26, 2015

Jordan Ford is always honest and provides great service. Thank you Jordan Ford.

Howard Wren

Oct 26, 2015

Bought a 2016 F350 SD the sales person JR was extremely courteous and heloful after the deal was cone

Robert Brown

Oct 26, 2015

My latest service was for a recall repair on my 2013 Ford Escape. The letter I received from Ford indicated that parts were available to make the needed repair. However, I took my car in at 9:00AM on one day and was not called to pick it up until about 3:00PM the next day.

Evelyn Kazala

Oct 25, 2015

The staff was eager to explain how the recall would proceed. Jason even found a shuttle driver when my car was done even though it was late.

Bernard Cenney

Oct 23, 2015

The service was fast. There is a nice Cafe Jordan Ford now has which serves breakfast and lunch...and of course free coffee.

Danny Sauder

Oct 23, 2015

Sales Rep. Manning best overall rep I've worked with in a lonng time. Did everything he said he would when he said he would, Install of trailer hitch a pain, took lots of time and employee went out of his way to see it got done and done right. HIGH MARKS for this young man. Thank U Dan

Jill Winn

Oct 23, 2015

I purchased a 2013 Explorer from a dealer just north of Jordan. When it came time to put on the license plate I realized there wasn't a bracket. I contacted the dealer I purchased it from to get one as I did not want to get a ticket and I was told let me see if we can get you one. After one week and several calls later I was offered to pick one up and then find the rivets on my own...I called Jordan and was told come on in they would take care of it today. The courtesy and friendly "how can we help you" attitude will keep me coming back!

Johnathon Mitchell

Oct 23, 2015

I had made a previous review on my purchase of a mazdaspeed3 back in July from Jordan motorcars San Marcos, however I am making ALL Jordan dealers and potential customers aware. I Quickly learned that first impressions ARE NOT everything. From the outside my car seemed amazing but didn't take but three days for it to show its lack of maintenance and reconditioning. I'm a mechanic and felt that I shouldn't have to lift a car that I'm interested in before purchasing and do a 200+ point inspection myself. There should have been a proper reconditioning process that my car had gone through BEFORE hitting the lot for sale...and I trusted necessary inspecting and repairs had already been completed. After all the car only had 34k miles and I was lead to believe the car was still covered under factory warranty. As a technician myself i overlooked minor exterior blemishes as I could do the work at home if need be and focused more on mechanical issues when taking interest in it. Upon my short test drive I didn't suspect anything serious, just slight rattles from loose sideskirts. I was also somewhat distracted from the constant conversation the salesmen was having on the phone at the time. When I get back to the dealer I notice a wire hanging down near the clutch pedal and when I asked about it I was lied to as to what it was from. The salesman's (Brodie) response was "it's a tracking unit Jordan places on their cars and will be removed upon purchase". Again, with trust I accepted his answer. We carried on to sign some papers and agreed I would be back in a few days to pick the car up, the car was to be detailed, receive a state inspection and tank filled before I arrived. As any dealer would and have it completely ready to go. Of course when I got there none of these things had been done, they followed me to different stations after purchase instead to get it all done. As I drove off in my new car and checked out some of its bells and whistles I noticed the sound system didn't seem too clear for a top of the line Mazda with Bose system and the Bluetooth setup would not go through. Like any person would with a car under "warranty" I decided to just take the car to Mazda and get it taken care of and save me the labor. As it turns out the car had NO front door speakers and an Aftermarket wiring harness. Mazda could not do repairs for aftermarket mods. They also had pointed out to me there were many other issues with the car I was unaware of, the suspension was modified as was as the engines blow off valve, some underbody components were missing, exhaust heat shields not in place and exhaust hangers not on correctly. It was also pointed out other mods were on the car before and removed. It became clear to me that JORDAN MOTORCARS DIDNT LOOK THIS CAR OVER OR REPAIR ANY EXISTING ISSUES BEFORE MY PURCHASE. North Park Mazda's service departments exact words were "this car should have never been sold in its current condition or should have been sold in auction if Jordan didn't want to do proper repairs. My car has since then spent over two and a half months in the shop for ENGINE TROUBLE, I should remind you I have only had the car for FOUR MONTHS, HALF OF MY TIME AS THE OWNER HAS BEEN WASTED IN THE SHOP. IM STILL WAITING TO THIS DAY FOR MY CAR TO BE REPAIRED. I HAVE HAD LITTLE CUSTOMER SERVICE COMPENSATION FOR MY TROUBLE EVEN THOUGH THEY ARE AT FAULT!!!! There seems to be no rush to get my car back to be in proper condition.

Alicia Garcia

Oct 22, 2015

The staff was friendly and kept me informed on everything that my vehicle needed.

P.Allen Land

Oct 21, 2015

My salesman (Barry Martin) was very helpful, and congenial. I would recommend this Dealership to any one, due to the employees.

Cristy Towns

Oct 19, 2015

ford f150Jordan Ford was up front with everything we discussed. No hidden surprises here.

Kaye Zimmermann

Oct 19, 2015

I brought my Escape in for a "recall". I was told the "recall" fix would take 4-8 hours.On the statement I received,when I picked up my Escape, the time the technician worked on my car was less than 17 minutes. I am very disappointed by this. Why couldn't a technician have come to my car within a few minutes of my arrival and reset this button. Instead of me dropping my car off and making another trip to come back to pick it up. I was also without a car almost all day when I didn't need to be. This was poor Customer Service.

Liza Parker

Oct 18, 2015

Great customer service, from the time I drove up to the time I left. Thanks.

Sergio Parra

Oct 18, 2015

great car, great price, fast and friendly service.

Janie Cisneros

Oct 17, 2015

Everybody was very helpful. Service was a litte slow, but overa5ll very good.

Eric Brock

Oct 16, 2015

My service rep Jon Cordero did a great job. He took care of my issue and kept me in the loop when there were any changes in the status of the parts order. Great service department all around. Even the Enterprise rental rep was very helpful. Great group of people.Keep it up!!!!

Pierce Broach

Oct 16, 2015

Jon Cordero is a really fine Service Advisor. He is very attentive to all of my requests.

Joseph Beavers

Oct 15, 2015

This is third vehicle I have purchased from Jordan Ford. I like Jordan Ford because of the fair pricing and the good environment that the dealership offers. You aren't being chased around by sales people like most other dealerships. They have a good team and I am happy to do business with them.Thanks

Brian Carron

Oct 14, 2015

The score would of been higher but had to wait an hour and a half for an oil change.???????????

Joseph Mckinzie

Oct 14, 2015

Best experience ever. Staff was great as well as a very distinguished facility.

Lauren Dimando

Oct 14, 2015

Drew was outstanding.Really nows how to get the job done!

Alfredo Maloto

Oct 13, 2015

I leased the 2015 F-150 xlt. My saleperson was Cody Robinson at Jordan Ford in San Antonio TX. He did an excellent job in explaining everything.

Derek Medina

Oct 13, 2015

I didn't think that I was ever going to make my dream come true. Thanks to the salesman Alex and finance manager Al it happened for me.

Janice Haynes

Oct 13, 2015

The work I requested was finished in approximately 1 hour. As I waited for my vehicle, I believe that was an appropriate time frame for the work that was done. I was disappointed to find out that Erin had left as I had worked with her for years and really like her and appreciated her assistance with problems.

Robert Surre

Oct 13, 2015

I win for an oil change without an appointment on a Saturday. They had my vehicle ready when they promised and I was very satisfied. THey were very professional.

Sally Bailey

Oct 13, 2015

I purchased my 2014 Escape form Jordan Ford last year. I was met by someone as I drove up to the service area and taken inside where I told a service adviser what I needed to have done and I was going to wait for the vehicle. I got myself a cup of free coffee and sat down with a good book to wait. It was not long before and adviser came back with the paperwork and my Escape was ready to go. It was a pleasant experience and I have no complaints....I drove away happy.

Wilma Ware

Oct 13, 2015

I always have excellent service and the service department takes care of my vehicle very fast usually the same day.

Erica Howard

Oct 12, 2015

service was great. wouldn't change anything. my advisor was very helpful

Phil Sloan

Oct 12, 2015

Johnathon kept me fully informed about what service was required to properly repair my vehicle. He also contacted me when the vehicle was ready for pick up. Excellent improvement from previous Service Adviser.

William Umphlett

Oct 12, 2015

I was very satisfied with the service department. I was sorry that Vicki was no longer with Jordan. Her fellow service rep. Mrs Michelle Chesser was very helpful and explained all that needed to be done at this visit. I asked her to be the one to help me with future service.

Brandon Hastings

Oct 10, 2015

Jordan Ford always has great customer service and stands behind they're work. I always prefer them over any other local dealership.

Taylor Schulmeier

Oct 10, 2015

all was good. Experience went as I expected. I have bought a few there.

Gerald Powell

Oct 9, 2015

Recently purchased a 2016 Escape Titanium. The sale,service and finance through the entire process was outstanding. PROBLEM FREE.

Robert Smith

Oct 9, 2015

A 2015 f-150 crew cab 6cl. your people were very helpful in every aspect.

Sandra Harper

Oct 9, 2015

Oil change, filter service great! Received a recall letter for module which stated to call for appointment to have replaced because dealer had parts. Upon calling for appointment, I was told I had to come in, my car would be checked, then part ordered. I came in on September 29, a service man took info and said he would order. Never heard from him yet. On October 1, I went in for alignment (which was great service), asked after module. I was told it was ordered on September 29, that I would be called by October 6 to come in for installation. As of October 9, I have had no communication pertaining to this.

Mark Finley

Oct 8, 2015

Brad was a great help. He took care of everything we asked of him. I have always had a good experience at Joran Ford. I almost feel sad to be moving to Oahu, Hawaii. No more Jordan Ford.Mark and Paula Finley

Ann McFall

Oct 7, 2015

James the manager of Quick Lane was awesome. At another Ford dealership, I did not have a good experience. When I was told Jordan Ford no longer makes appts for oil changes, I was very skeptical. James kept his word, and my Escape was in and out in an hour. I live by Seaworld, and bought and take my truck to Jordan for service. I have never had any problems at all. Keep up the good work.

Michael Galvez

Oct 7, 2015

This dealership is great, Barry Martin has made me feel welcomed and confident when I purchased my Chevrolet Traverse. The staff is very friendly and professional. I am always greeted once I walk in the door. I am very satisfied with the customer service, they are fast and efficient. Thank you Barry Martin! PRISCILLA LOPEZ

Franklin Collier

Oct 6, 2015

My car was serviced in a timely matter and brought up to the front for me. Everyone was very courteous and friendly.

Jason Ebalaroza

Oct 6, 2015

Drop my vehicle off in the afternoon; I was immediately greeted by the service rep. who took my service request. My vehicle was service and back to my in a couple of hours. I've always receive great service from Jordon Ford!Thank You, Mr. E

Delise Rohret

Oct 5, 2015

It was an easy, pleasant, and quick transaction - Cori and his team were great!

Evelyn Albrecht

Oct 5, 2015

I just had an oil change but the staff was very helpful & my Explorer wasready on time.

Randell Black

Oct 5, 2015

Great service techs, professional, no complaints. Thank you for your service.

Robert Jacks

Oct 5, 2015

No problems. Thanks again. Car buying experience was excellent and went without a hitch. a big thanks to Ernesto and Rowdy for top - notch service.

Seferina King

Oct 5, 2015

great service, friendly service clean waiting room

Rebecca Rael

Oct 3, 2015

Our service manager was very proactive in keeping me updated with our repair and was always easy to contact if I had a question. Also, the quote he gave me was very close to the final bill; there were no unauthorized repairs made or other dubious charges. The entire staff is very helpful as well. When I left an item in my vehicle and stopped by the service department, a staff member ride with me to find it instead of sending me through a maze of cars on my own, which was so helpful because I was running late.

Valued Customer Tko Equipment

Oct 2, 2015

Excellent Service with experienced staff, always courteous and attentive,

Joe Sanchez

Sep 29, 2015

Purchased a Ford F150. Very satisfied with the service. The staff was very courteous and helpful.

Kenneth Muth Jr

Sep 29, 2015

Prompt and great service. They explained it would be an overnight stay and would call when the tire was replaced. Tire insurance is a great product.

Bruna Grande De Burk

Sep 28, 2015

Mike Cruz did a fantastic job. Took care of me and kept me updated through out the process.

Michael Thielen

Sep 28, 2015

Every one there at Jordan was very polite and professional. Michelle (the service writer that helped me) kept me abreast of the progress all the way through to pick up. Also the shuttle back and forth was convenient.

Nancy G

Sep 28, 2015

Except for my car not being vacuumed, it was fine. It's the little things that make a difference

Wayburn Slater

Sep 28, 2015

I was satisfied with your service with one exception. I was very under impressed with your accessories personnel. Not only were they not helpful they were actually rude.

Dean Sorenson

Sep 26, 2015

This was my fourth purchase from Jordan Ford. They have an exceptional sales team. My recent purchase was somewhat time consuming for my salesman. We spent about 5 hours together test driving trucks, going over options, and computer searching. He never lost his drive to make that sale, and always kept his smile. I can't say enough good words about the finance team. I'll just leave it at one word- exceptional. I have always serviced my vehicles at Jordan service department. Many employees remember me by name or by my vehicle (because my last F150 was 13 years old and always came in spotless, with excellent interior and exterior condition). That's how I treated my truck and that's what I expected and received from Jordan Ford - excellent products with exceptional service and fair prices.

Michael McRae

Sep 25, 2015

Service was in and out the same day on a sizable visit. - Alignment & Multi-Point Inspection. - Fluids replaced back to OE. - All air and fluid filters. - Ordered a new key, showed up a few business days later, which was also a quick re-visit for programming.So far I've had two Ford vehicles serviced with Jordan, and I can't think of any valid complaints, their service overall has been excellent.

Susan Martin

Sep 25, 2015

I am very pleased with the vehicle I was able to find and purchase at the Jordan Ford location on the IH-10 access road, Jordan Motor Cars. The staff was very friendly and helpful. The show room floor is really a fun place to just sit and enjoy the decor, the history of transportation represented. A nice experience and really beautiful stock of vehicles.

Russell Paldi

Sep 24, 2015

Best non pushy sales man ever, finance man was very informative and great to work with. We will back for another one

Cornelius Hager

Sep 23, 2015

it was great as always they take very good care of me and my family

Catherine Osio

Sep 22, 2015

Quick and efficient !!!!!!!!!!!!!!!!!!!!!!!!!#######

Henry Hernandez

Sep 22, 2015

Jim was great. Not much but a great person easy to talk to n went above and beyond on checking other lots for what we were looking for. Some minor concerns came up on the preowned vehicle but Jim and the prep guys at the Pat Booker location addressed them before we took delivery of the vehicle. Mr. Smith was very understanding in trying highest trade in value was all given for our used vehicle. They were only $500 shy of what I could of sold it in the open market. We a clean and clear title of any liens but the vehicle was a 2004 model Expedition in good conditions with over 170K miles on it. That is why it was easier to get to the open market value but was still great they did.Thank You Respectfully,Henry Hernandez

James Forrester

Sep 22, 2015

I leased a Ford Edge previously and thoughly enjoyed it & updated to a Ford Explorer and Jordon Ford Has kept both vehichels serviced very well.

Kendra Kotzur

Sep 22, 2015

I purchased a 2015 charcoal grey Taurus from Jordan Ford. I love the sports wheels on the car. I have lost track of the number of cars and trucks we have bought from Steve Meeker who has always given us excellent service at Jordan Ford. I had the windows tinted at the dealership and purchased the tire warranty and the extended warranty on the car. I know I got a great deal on the car that I wanted and look forward to driving it for many years.

Michael Brignac

Sep 20, 2015

Bought a corvette and service was very good. I felt the salesman Barry Martin was very honest and helpful and patient while I made my decision.

Gerald Gruber

Sep 18, 2015

Great customer service and got me in an out of the door very quickly!

Cindy Griffin

Sep 17, 2015

Adrian Logan continues to excel in his care for his customers, including me! He did a great job taking care of my car breakdown, tow and subsequent car rental while the car was being repaired. I have my Ford Edge back now and am delighted with the end result. Thank you Adrian!

George Miller

Sep 17, 2015

Outstanding dealership---Thats why I buy my trucks there!

Jozaier Duglas

Sep 16, 2015

Knowledgable staff. The repair was done quickly and the cost was reasonable. Nice job.

Jose Gonzalez

Sep 15, 2015

The staff made us feel welcomed and comfortable. We had a very good experience. Rowdy and Mack are great.

Judy Hickman

Sep 15, 2015

This is my third vehicle with Jordan since 2005 or 6, am very happy with service.

Michael Kienholz

Sep 15, 2015

Enjoyed the car buying experience at Jordan Motorcars! I would definitely buy here in the future. The deal on the BMW and our trade was fair. The entire process was virtually stress free. We were on a time crunch the day we purchased and the staff was great in getting us through the paperwork. Barry was a great sales person and very quick to respond to all requests of information. He took the time to show us all the features of the vehicle before going on a test drive. The BMW was already detailed and pulled up front ready for our scheduled test drive. A professional showing all around.

Pauline Graham

Sep 15, 2015

The staff was very helpful. My service rep Steve was informative. I really appreciated that Oscar, service technician came out and explained the repairs to me.

Teri Werlein

Sep 14, 2015

Very pleased with the car buying experience from start to finish.

Arnoldo Gutierrez

Sep 12, 2015

Very pleasant. I've bought many many cars, Jacob is a great person to deal with. Pleasant personality

Frances Keller

Sep 12, 2015

I would be LOST without the guidance of my Super Tech Adviser Vickie E.

Brian

Sep 11, 2015

James in ( quick lube ) knew I was in a hurry. He had my vehicle in and out in the time he said it would. He went the extra mile and checked on a warranty part that I needed and had it special ordered.. Quick and Efficient.. Thank you!

William Wakeland

Sep 11, 2015

Escape, TitaniumSteve and Cory were helpful and courteous

James King

Sep 10, 2015

In and out in a day!!! Took my 2014 mustang in for throttle body issue got it back the next morning. Awesome, they set me up with a rental car, and everyone was very helpful.

Mary Mcginnis

Sep 10, 2015

2015 Ford Escape. The service was excellent and the staff very helpful. We were there Labor Day and the place was very busy. Our salesperson, Rowdy Huff was never in a hurry, showed us a number of cars before I settled on the one I purchased.

Harold Dillashaw Iii

Sep 9, 2015

The crew was outstanding. It was Labor day,a holiday, and yet it didn't bother them that the vehicle came in around 3:45 for a minor repair. This minor repaur could be a pain in the --- but they did it and got it done in no time at all.

Kimberley Mcleod

Sep 9, 2015

I purchased a 2015 Ford Escape. The sales man was extremely knowledgeable and quick to reply to questions. I enjoyed working with him.

Richard Quintanilla

Sep 8, 2015

This is my 2nd lease and my 2nd Ford Fusion. My sales person, James, Hancock, had the Ruby Red Fusion ready for me, so everything was quick and easy. Thank you

Stephen Wood

Sep 8, 2015

2015 Ford Focus TitaniumGreat experience, great time to buy with the Ford Incentives.

Diana Davis

Sep 7, 2015

Steve Meeker was very pleasant to work with. We have bought several vehicles from Jordan Ford and always ask for Steve. Excellent knowledge and service.

Emmanuel Camarero

Sep 7, 2015

Great service. Quick and fast. Got the car I wanted. With the options I wanted. And the color I was looking for. Very satisfied with the whole experience.

Frederick Pippin

Sep 7, 2015

It was pleasant and done on time. I am very satisfied.

Golf Geezer Curmudgeon

Sep 7, 2015

Ty Houser behaved as I would have; he asked what I needed. When "we" needed his senior management those sincere helpers for the deal came on scene. One day purchase.

Linda Mills

Sep 7, 2015

Eric is my service tech--he is friendly, very helpful & makes sure everything gets done

Lowell Burkett

Sep 7, 2015

Ford F250 pick up. Very easy purchase. the Sales help (Robert Smith) very helpful. Will purchase again.

Felicita Quiroz

Sep 5, 2015

The service is very professional and the people us great that is the reason I'm always back thanks

Natalie Foster

Sep 5, 2015

Ford Escape 2016. Love it! The staff was consistently helpful, knowledgeable, and friendly. Thank you to Jeff Slaughter, Vincent Gray, Rod and Coby in the Service Dept.

Candace Peterson

Sep 4, 2015

The service that I received concerning the recent recall of my Escape was timely, convenient, and easy. Thank you.

George A. Trevino

Sep 3, 2015

Mike Davis is simply AWESOME!. A total Pro, and a real asset to your organization.this is my first truck purchase ever, F250 that met all our expectations!.Kudos, to Mike and the Jordon Ford Team!

John Vanhamont

Sep 3, 2015

2013 F150 Platinum Ecoboost. Staff was friendly and helpful. Service was excellent.

Susan Downs

Sep 2, 2015

Everything was great. The only exception is that someone had cologne on and it got on the seatbelt shoulder strap. It won't come off.

Jesus Elizondo

Sep 1, 2015

Service was excellent sales man elizondo was great assisted us with the service

Liane Murphy

Sep 1, 2015

Oil change 45-60 minutes minimum. Delivered as advertised. Right brake light out not reported so it went unaddressed.

Debra Perrett

Aug 31, 2015

Tim Lee was our salesman. I would recommend him to anybody. He was polite, considerate, helpful, knowledgeable, & respectful. He called us several times after the sale to follow up and offer helpful tips for using the technology on the truck.

Denny Fleury

Aug 31, 2015

Mike Davis is the reason we use Jordan!Denny Fleury

Margaret Gorcyca

Aug 31, 2015

2014 Ford Escape. Oil change. Like the new system for oil change. No one greeted me wheinternet wasn't workingn I arrived

Donald Vogt

Aug 30, 2015

1998 Ford F-150 pickup, single cab, green. The salesperson was knowledgeable, helpful, and tolerated my bartering for two hours without showing any disgust. The pickup was exactly what I was looking for my work truck. At the end, the manager stepped in and I had the opportunity to wear him down too. So far, I have enjoyed the truck and was able to pay cash for it. In the future I will recommend Jordan Ford to my friends and family. Thank youDon Vogt

Randy Rubin

Aug 29, 2015

It was a very easy deal, everyone was super helpful

Catherine Stinson

Aug 26, 2015

I received an email that I needed a 5,000 miles check up, so while doing some business in the area I stopped by and was given a chance to have the Quick Check done. So I stayed and the service department was very helpful and timely in the work done.I am please to do take my car into Jordan Ford.

Charles Wilde

Aug 25, 2015

fast , friendly, professional service! quick welcome and response to request for service!

Gary Norris

Aug 25, 2015

Got oil change and seat filters replaced, 2013 Expedition, but I have NOT been able to get anyone to tell me if the seat cooler in my vehicle is supposed to cool the bottom and back of the seat. I THOUGHT, and ones memory can be tricky, that it cooled both, but now after the filter replacement it seems to only be cooling the seat and NOT the back. Could the mechanic have caused this???? I haven't found out yet.

John Dujka

Aug 25, 2015

I found the folks at Jordan Ford to be very polite and knowledgeable. They did a great job to make the vehicle ready for me. And the drive-out price was where I wanted it to be.

Lonnie Mullins

Aug 25, 2015

I have been dealing with Jordan Ford since I was 17 years old, I am now 73 years old.Now I have been dealing with the same sales person, Robert Zimmerman, for the last 20 years. I have always been treated as if I was the only customer. I have sent numerous family members to Jordan, and numerous friends. No one I have sent has ever had a bad experience.I will not deal with any other dealership.

Richard Martinez

Aug 25, 2015

No comment at this time. Everything was excellent. I always have great service.

Carolyn Garza

Aug 24, 2015

Uneventful regular service checkup/Oil Change. I was impressed that Cody Robinson ((our salesman for our 2012 Fusion) came over to say hello and ask about my husband and car.

Maurice Hearn

Aug 24, 2015

Everyone was very professional and polite. Facilities were clean and the free wifi was great.

Rajwinder Dhesi

Aug 24, 2015

Jeff Slaughter was an outstanding salesman. He explained all the features and was excellent in following up with us on how we were enjoying the Fusion.

Matthew Bartlett

Aug 23, 2015

Helpful and friendly folks, would recommend to friends/family. JR Guerra was the salesman, handled the sale professionally and found me a great truck. Thanks!

Charles Morgan

Aug 22, 2015

Have used Jordan Ford for over 30 years for service and to purchase new vehicles. Have always been satisfied. It is a great dealership and the employees are very courteous.

Michael Millegan

Aug 22, 2015

I met with the General Manager and PreOwned Sales Manager who listened to my story (my previous car had suddenly and permanently died). They handed me off to a salesman who almost immediately handed me off to another because he had another customer arrive. I drove 2 cars, both of which I considered seriously. The negotiating process was painless.

William Poppen

Aug 22, 2015

My new truck went into the shop on Monday the 17th. It is still in service, due to the wrong part being ordered 3 times.

Sylvester Dehoyos

Aug 21, 2015

I had ask them to check front end alignment, but they didn't. I agreed to pay for the cost of checking it. I didn't get charged, that's a good thing

Valerie Moczygemba

Aug 21, 2015

We have always been quickly met as soon as we drive into the Service area...everyone seems to know exactly what we need and gets us quickly to a Service Writer. Plus we were happy to see Henry's open again.

Ines

Aug 20, 2015

I drop my car to get it service because it is not working properly. At 11:00 I called Jordan Ford to seek the status of my car, unfortunately the customer service rep.. who received my car, apparently was not there.. and nobody was able to get the status of my car. The customer rep who answer told me that she was at lunch but that once she came back she would call me back and give the status of my car. I called at 2:30 Pm. again and the customer service rep.. was apparently still at lunch... at 3:00 Pm. I called again and finally I was able to speak with her. she told me that my car was in line still.. and it was not in the shop yet. I explained to her that this was my only transportation and asked for a loaned vehicle, she denied to have any loaned vehicle, but she suggested that I could get a rental in Enterprise, but I would have to pay for that rental since she did not know that the repair was going to be covered by the premium warranty I have on my vehicle. I was very discontent because It is not fair for customers to pay for rental vehicles while having their cars on line to get it service. In the premium warranty states that while the car is being serviced, Ford would offer $30 per day up to 30 days. I think that Jordan Ford treatment is outrageous to customers. This is not the first time that they do this to me. There was another instance, when my vehicle was approaching 30,000, they told me that I have to get maintenance done, and they were going to charge $530 dollars. Well,, I read the manual, and in the manual states that hybrid vehicle needs to change a filter at the 30,000 mark. well that filter costs $17 and Ford was going to charge me $513 for labor? that was insane.

Karen Gahagan

Aug 20, 2015

fast service friendly employees. even the big boss came out and chatted with all of us for some time made us all feel welcome

Victoria Gutierrez

Aug 20, 2015

service was good and recommendations helpful. I only asked for car to be vacuumed but unfortunately it was out of order. I will continue to take both of our Fords to Jordan for service. Thanks

Elena Esparza

Aug 19, 2015

I received a recall letter instructing me to contact Ford. When I called, I was told that the process would take a day & 1/2. I informed the tech that I didn't have the time to be without a vehicle. I work in Austin, so you can see that wasn't going to work. She informed me that I could bring the car Saturday, 7 AM. That's what I did. Knowing the time frame it was going to take for the work to be done, I was prepared to stay into the afternoon. So I took my crochet, a book, & IPad. I hadn't settled down when the technician calls my name at 9:45. I was floored, I kept repeating, it's done?, it's done? The best part was that I didn't have to pay. There has been other times that I have been surprised by the amount of time maintanence has taken. I leave Ford knowing that the mechanics did a darn good job. Thank you

June Bright

Aug 19, 2015

I had oil change and state inspection on my Edge.Service was great as it always is. thanks

Leo Preuss

Aug 19, 2015

I bought a 2015 Ford Explorer XLT. I'm very happy with it. Your associate, Mr. Joe Greer was very helpful and informative without being "pushy" and I appreciated that. If I had to criticize anything would be to say that I should have been given a choice if I wanted the All Weather Floor mates since they are Dealer installed. I more then likely would have taken them anyway but I was never asked if I wanted them and to be frank I didn't notice them on the inventory. However, that is a minor item and my overall experience was great and I would have no problem recommending your Dealership to my friends. Again, my compliments to Mr. Joe Greer for making the purchase a pleasant experience and for not using a high pressure sales approach.

Null Null

Aug 19, 2015

Scott Hageman and the other team members did a great job a locating my vehicle and then getting it to me.

Billy May

Aug 18, 2015

Problem found, fixed, on our way. What more could you ask for.

Paul Fleming

Aug 18, 2015

The staff as awhole was very helpful, Adrian Logan was very professional while answering all my questions and following up on the status of my vehicle.

Mark Jupe

Aug 17, 2015

Got me in and out fast. Thank you James Huron for the great customer service.

Dolores Ornelas

Aug 14, 2015

Really enjoyed the convenience of being dropped off at home, and being picked up once my vehicle was ready. That is a great service to provide for your customers, especially for those of us who don't have any other alternative than taking a cab. Service was great, and Rod Herrera did a great job of keeping me informed. Got my truck back a day earlier than I had expected.

Mark Plocek

Aug 14, 2015

everything was good, work done as promised and on time.

Ruth Cornali

Aug 14, 2015

John Cordero is a great service adviser. He advises us what services are recommended but is not pushy about when we choose to get them done.

Jolene Real

Aug 13, 2015

Friendly staff...liked the new waiting area look and feel

Larry Metcalf

Aug 13, 2015

Service took longer than expected but everyone involved was very courteous and helpful

Therese Quinn

Aug 13, 2015

I had to have my car jump started twice before I could get there. My service adviser quickly took my information and got it checked in. This was at almost closing time. The next day I was notified when it was ready. My adviser helped me get the battery under warranty which was a great help

William Carl

Aug 13, 2015

Hats of to James Heron for his excellent service. He went above and beyond making sure we had transportation to complete our errands. He understood that I live in Cotulla, and that when I come to San Antonio for service I also have an extensive lists of errands to complete. Thanks to him we were able to make my Granddaughters day and be home in time for dinner!

James Delong

Aug 12, 2015

The 1999 F350 has aged gracefully with about 99,960 miles on the diesel. Unfortunately the engine has developed problems which are expensive to repair. I believe Ford is doing their best to maintain the vehicle in a timely fashion. Thank you for the hard work and the price breaks. Hope you have a great and profitable week! jd

Mary Gagne

Aug 12, 2015

Took care of 2 recall notices for me, and notified me that I needed an alignment, would have never realized it without their information. Staff was very helpful.

Michele Royster

Aug 12, 2015

I like the Ford Edge Sport. I never bought the same vehicle twice but I bought this one. The sales experience was good, but it was better the first time. I would suggest that you keep all the equipment in the vehicles so,your sales people aren't looking for it and a checklist so they cover everything so people don't have to call back with questions. All the cars in the parking lot were dirty. I have never seen that before.

Favour Awuzu

Aug 11, 2015

I had an awesome experience and was fascinated by the courteous and professionalism of all the staff I encountered. Above all, the courtesy ride was more than helpful to get to and from work while my car was getting fixed.

Glenn Watkins

Aug 11, 2015

I had a very pleasant experience from the time I drove up to the folks accepting my truck, to the service adviser, all the way through the check out with the cashier. Jordan definitely does a great job to ensure each customer feels a sense of superior customer service.

Janel Nolan

Aug 11, 2015

2016 Ford Explorer. The staff was helpful and curtious. I will reccomend Jordan Ford to family and friends.

Jennifer Grota

Aug 11, 2015

I purchased a 2016 Ford Fusion. I absolutely love it!! I get compliments on it everywhere I go! Robert Zimmerman sold the vehicle to me, and gave me excellent service!

Nieves Esparza

Aug 11, 2015

came in, left truck came back after that it was ready. Would be nice if you had free donuts on weekends.

Saul Ortiz

Aug 11, 2015

I purchased a 2015 F150 XLT on August 8, 2015. Every step of the transaction was smooth and met all my expectations. Rowdy was professional through the entire process and J.D. was clear, concise, and pleasant walking me through it. Overall, Rowdy and J.D. are an outstanding tag team that deserve the highest star rating.

Wallace Cornelison

Aug 11, 2015

I brought my 2015 Ford Fusion for the initial service call. Got there early on Friday, 8/7/15, and met by Service Advisor Mike Cruz. He was very courteous, helpful and efficient. When the car was ready for pickup he escorted me to the parking area so that I could be on my way. I always have a pleasant experience when I bring either of my two Ford vehicles for the service work.One note: I was a bit confused when I first drove into the service area. The new Quick Lane service is now operational and I presumed that the service lane with the Quick Lane sign was where I should drop off the car. The two service associates at the far right lane were frantically waving me to where they were but it did cause a moment of confusion since I was driving to the lane with the Quick Lane sign. Am I getting senile or have other customers commented about this?

James McDonald

Aug 10, 2015

I stopped by to check and see when I could get my car repaired and an estimate on the repair. The service technician told me he would check and find out. I set down expecting a long wait and a date of repair in the future. Instead a few minutes later I was told my car could be repaired today, the part was in stock, and it would only take about two hours. The actual repair only took a little over and hour and the price was reasonable. This was the first repair I had required on my vehicle since the purchase so I was very impressed. I will obviously return for future repairs.

Kenneth Smith

Aug 10, 2015

Thanks for helping me to take care of my baby. Looks and drives as good as it did when I purchased it from you seven years ago.

Kim P.

Aug 10, 2015

In April we purchased a Ford Explorer from Christian at Jordan Ford. He was very helpful and accommodating to our needs and wants. He was able to find us the right car with the right payment for us. We have been very happy with the Explore and the service we have received. In June the panel and weather stripping along the passenger side windshield came off. They replaced the panel, stripping and repaired it at no charge.

James Talaska

Aug 8, 2015

Our Sales Rep did an outstanding job....would definitely work with him again. Everything went very smoothly straight through the financing. Great job.

Lee Branham

Aug 8, 2015

Jon was outstanding and the new look inside and out looks awesome!

Rebecca Bowlin

Aug 8, 2015

Traded in vehicle and now approx 30 days later they have not paid my old vehicle off I have heard every excuse like we lost the paperwork to your name was spelled wrong I show a late payment now and they have my old vehicle and are not taking care of the issue in a expedient manner. Buyers beware!

Bad experience 2015

Aug 8, 2015

Traded in car bought a new car almost 30 days later old car is still not paid off no one give good answers just tell me don't worry about it they are taking car of it. Finance company with old vehicle shows late and now putting late charges of vehicle. Person I work with had this very same thing happen on their car at the same dealer two days before me.

Barbara Kneupper

Aug 7, 2015

The staff was friendly and professional in servicing the expedition. John Cordero did an exceptional job in setting up the appointment and ensuring that all went well.

David Vargas Jr

Aug 7, 2015

I HAVE PURCHASED 2 VEHICLES FROM JORDAN FORD. WHENEVER I TAKEEITHER VEHICLE IN FOR SERVICE I AM ALWAYS HAPPY WITH THE SERVICEAND THE STAFF IS FRIENDLY.

James Martin

Aug 7, 2015

as expected everyone was nice and helpful. They listened to me however within 24 hours I had a problem with the steering wheel locking up and the key would not turn. Try several things and finally called the dealership at 5:30 pm. I was passed from sells to service back to sells until I finally hung up. After 30 minutes with two people pulling on the steering wheel the key turned and I was able to start the truck.

Mary Williams

Aug 7, 2015

Since I obviously don't have a "visual" of the work done on my vehicle, I can't comment on it, but I assume they did what was needed. Justin, my service rep was great though. I was impressed. One of the things that I wish Jordan Ford would do, that some of the other dealerships I've gone to in the past (with my last vehicle), is wash the car when service is a done. It's a "nice" gesture that I always appreciated. "something for free...." Just a thought.

Daniel Cordes

Aug 6, 2015

I was very pleased with them taking care of me with my purchase. Everything was great and John Mcdonald along with Al Garcia were great to work with. Thank you.

George N Gitcho

Aug 6, 2015

The alternator had to be replaced. I took the vehicle in on a Thursday and by Friday afternoon it was ready for pick-up. Great Service and I was constantly updated on the progress of the repair.

Lawrence Dickman

Aug 5, 2015

All good except... after spending an hour and a half in the purchase process I waited almost another 2 hours for "make ready" (arrived at 1:30pm, left at 5pm). I went to the salesperson twice to see where we were at. Finally I told him I had to leave. The car was still in the wash process and not finished. I took it anyway! Sales Manager Mike and Robert Zimmerman were great to work with and seemed to go out of their way to make things work for me... very appreciative for their help and attention.

Kenneth Reiley

Aug 4, 2015

WE liked the way your sales people were not pushy when it came to looking at the autos, the friendliness was very nice. The service we received was excellent. Jacob our sales person went out of his way to make sure we were informated,

arbprice

Aug 4, 2015

I had a great experience with JR and decided to come to Jordan Ford despite getting a little bit better deal at a different dealership. I am regretting that decision because that experience went downhill when 15 days after giving them my trade-in and buying a new truck my bank account is drafted for the payment of said trade-in, at the tune of almost $600. I called first thing when they opened and didn't get an answer from them until I called back at 1pm. Jordan had not sent the check to pay off my loan (the "check had been cut" the same day that I called conveniently). They did not give me a reason as to why and now I have no other choice but to wait for my credit union to get the check from Jordan before I get any kind of reimbursement from anyone.... OH and to top it off I am responsible for the interest that has been incurred these past several days on my trade-in vehicle's loan amount. Interesting enough, my friend purchased a vehicle 2 days before I did and the same thing happened to the pay off on their trade-in but they were originally told that they had lost his paperwork but some to find that it was due to an error on the paperwork causing the delay. I am NEVER doing business with this dealership again which is a shame since our salesman was a great guy.

Dale Cutter

Aug 3, 2015

I brought window covers and new floor mats from the parts department. I did not know how to put them on and went back to the parts department and the parts person told me to go to accessories to have them put on. Accessory told me only if I brought them from them would they put them on. I told the person there that the parts department sent me there. The man in accessories did say he could have them installed if I came back later that day, but that I would have to pay for it. Of which I said I would do. They installed them and they look very nice. The floor mats I had no problems with them. It would have been nice if I knew that I should have brought the window deflectors from Accessories in the first place, I would not have any problems between parts and Accessories. I am still happy with the results.

Fay Giles

Aug 3, 2015

Ladies at counter were exceptionally helpful and quick!! Give them a raise!!!!

Harold Geeting

Aug 3, 2015

Personel were friendly and courteous. Service was fast.

Judy Hickman

Aug 3, 2015

Purchased a 2011 Expedition King Ranch in Oct 2014 and love it!

Leona Fontenot

Aug 3, 2015

Always friendly and courteous employees. The service is outstanding and they go out of their way to make sure everything is done correctly and complete in a timely manner. I would not trust my Ford Fiesta with any other place. Thank you!!

Jozaier Duglas

Aug 2, 2015

Well informed of all situations. The loaner was a nice car. Thanks.

Kenneth Carpenter

Aug 2, 2015

When I went to pay the cashier for the service I was pleasantly surprised that I had a complimentary oil change coming. Everything was free.

Garic Watson

Aug 1, 2015

2013 F-150,I really like the new express oil change. It was considerably quicker from what it used to be. My service rep was great.

Gerardo Espino

Aug 1, 2015

The advisor and tech showed a great urgency to make it as easy and fast as possible

Greg Hoffmann

Aug 1, 2015

service on my truck was great . feel like truck rides like new

Peggy Madison

Aug 1, 2015

Took our car in to be serviced, oil change, tire rotation. Also asked to have new wipers put on. When I got home I noticed they had not put the wipers on. I called and the service department manager said to bring the car back. I did and was taken care of immediately without charge. That is good customer service even though it was an extra trip for me. I bought our car there and always bring it there to be serviced.

Richard Schmidt

Aug 1, 2015

You had exactly the vehicle configuration I wanted when none of the other local dealers did. My sales rep was knowledgable, courtious and price conscious.

William Bryan

Aug 1, 2015

Our F150 had been running rough for some time and needed to be repaired. I was negligent and didn't call in an appointment until the day before. We dropped the truck off in the morning. The service representative worked hard to get our truck done the same day. The technician even stayed late to make sure it was done. This was extremely helpful. We live near Stockdale and it's an hour drive to the dealership. Having the repairs completed the same day saved us from making an extra trip into town on Monday.

Cindy Griffin

Jul 30, 2015

Adrian Logan is always extremely professional and courteous. He does a terrific job handling my requests and the repairs necessary every time I visit Jordan Ford. Thanks!

Lisa Bridges

Jul 30, 2015

Eric,greeted me this morning,as I was getting out of my truck. Helped me start to finish with answers. gave me mechanics advice. And when finished, Eric walked me to truck and double checked all of my fluid levels for me. Being single, I need a dealership I can count on. Thanks Eric and Jordan Ford

Roxanne Arndt

Jul 30, 2015

Service was good, I was a little surprised to see a charge for the use of the tools (supplies) to conduct the service. How can you charge for use of the equipment to perform maintenance on a vehicle? I found that somewhat excessive. Is this standard practice? I could see if this was a small shop but Jordan Ford is a HUGE dealership, the least they could do is assume that cost and not pass it down to the customer.Additionally I could not get on the WiFi....minor issue but I was planning on working while waiting for my vehicle.

Gerardo Perales

Jul 29, 2015

2014 f-150 great service very helpful staff quick service. Thanks!!

Lisa Ibarra

Jul 29, 2015

They were fast and friendly. They were professional and you don't find that too much anymore.

Jorge Garcia

Jul 28, 2015

We purchased a 2014 F150 from Robert Zimmerman at the location on I35 in San Antonio. We have been customers of Jordan Fird for the last 11years. We have always had excellent service from everyone from sales to service... Thank you all. We are loyal to Jordan Fird and will remain loyal customers.

Kimberly Turner

Jul 28, 2015

Staff was top notch. Got an oil change tires rotated and inspection done. Took less time than was mentioned. Then when checking out I had some awards bucks and an oil change included and was at no cost to me that morning. Good day it was.

Aaron Harrison

Jul 24, 2015

Ford F-150 Lee E. was great gave me great service and he has always done a great job for me, on the many car's Ive purchase from Jordan Ford, also Thanks to Charlie as well in accesoreys.

Tamara Ferguson

Jul 24, 2015

Tim Lee was our sales man at Jordan Ford in San Antonio Tx for a second time. He took care of us and we thoroughly enjoyed our car buying experience. Tim is very knowledgeable and helpful. He made the whole experience wonderful and we can't thank him enough. We purchased a used Ford Fusion.

Shane Grona

Jul 22, 2015

Staff was very friendly, and professional which made for an overall good expirerencs!. Brodie was an outstanding salesman and new a lot of details about vehicles I inquired about. In summary of my satisfaction with Jordan Ford I was pleased.

John Moyer

Jul 21, 2015

Good service good work pretty quick at get my truck in and out and ready to roll

Kaye Zimmermann

Jul 21, 2015

We had the oil changed on our Ford Escape. It was done is less than an hour

Pamela Verschoyle

Jul 21, 2015

GREAT SERVICE.WOULD LIKE TO KEEP ALL MY SERVICE WITH VICKI. DON'T REALLY CARE TO BE FORCED TO HAVE SOMEONE ELSE DO THE OIL CHANGE. VICKI HAS BEN TAKEN CARE OF US FOR MEANY YEARS.SHE HAS DONE A GREAT JOB.THANKS,SKIP

Arthur Weeks

Jul 20, 2015

My wife and I brought our Edge to Jordan Ford for repair. Adrian got someone on it right away, and got it back to us the same day. The problem has been resolved and were are happy with our Edge. Thanks Adrian. You rock!

Christopher Cortez

Jul 20, 2015

Our purchase was a little more complicated being that we were living in another state. They were very helpful in getting our deal completed and were extremely patient.

Robert Brown

Jul 20, 2015

I made an appointment and my car was serviced immediately upon arrival.

Ryan S

Jul 20, 2015

I purchased a 2015 Ford Explorer Limited. The salesman that assisted Stephen Meeker was extremely helpful and patient and went above and beyond in helping me to find the right vehicle!

Lynda Champagne

Jul 19, 2015

I brought my Fusion in via a tire repair. Work was done to my satisfaction.

Rolando Gonzales

Jul 19, 2015

My experience was great. I will gladly recommend you to all my fellow ford owners.

Willie Ng

Jul 19, 2015

See frost response. Having terrible experience in their service department when it comes to warranty service

Julie S

Jul 18, 2015

Free WiFI was nice but kept losing the connection or was very slow. Don't really interact with the staff when getting the oil change. Just at the beginning and end. They were nice.

Christina V

Jul 17, 2015

Amazing customer service! I was in and out very quickly thanks to my great advisor, Michael.

Jenjo

Jul 17, 2015

Customer service with stars! Prompt, efficient service. Full explanation of services,So impressed with this dealership!

Pamela Babb

Jul 17, 2015

I loved my old Edge but it was getting old. I'd had zero problems with it but I decided it was time for me to buy a new one. I bought a Edge Titanium, and so far I love it. My salesman Dan Aragon was very helpful. I enjoyed the process and got a great deal!

Beverly Ellison

Jul 16, 2015

On Saturday, July 4th, I was provided with exemplary customer service on my 2011 Ford Fusion by your service advisor, Michelle. She demonstrated genuine care and compassion, and provided me with updates every 45 minutes during my 4+ hour stay at your facility, which made the long wait bearable. She has an infectious personality and smile, and is a great asset to Jordan Ford and your service department.Additionally, Michelle has restored our confidence in Jordan Ford following a couple of negative situations my husband and I experienced over the past three years: one concerning the purchase of our Ford Fusion from Jordan Ford; and the other, a very unpleasant service experience. We seriously considered seeking service from another Ford/Lincoln/Mercury service provider and making all future purchases elsewhere.Because of Michelle's extraordinary service -- a rare, refreshing quality these days -- we will continue to visit your facility and will ALWAYS ask for Michelle as our service advisor. She is outstanding!!And who knows?!!? We just might purchase our next vehicle from Jordan Ford!!!THANK YOU, MICHELLE!!!Beverly (and Carl) Ellison

Mykel Kovar

Jul 16, 2015

It was my first time having my vehicle serviced at your facility, and I was very impressed with the quality of service. Stephen Hui was very helpful, and went above and beyond his duties to make sure I was taken care of. He made me feel very comfortable throughout the process, and had me on my way before I knew it. Jordan Ford is now my go to for any service needs!Sincerely, A very satisfied customer

Michael Clay

Jul 15, 2015

Staff was courteous, explained all recommendations well. Enjoy this service shop. Keep up the good work!

Bob DeMino

Jul 14, 2015

I went in for service. Quick and well done. I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to... I don't want to...

Faith Bauknight

Jul 14, 2015

The wait time was not very long excllent customer service thru the service dept.

Jennifer Phillips

Jul 14, 2015

Salesman and Accessory staff has been excellent!! They have been very friendly and knowledgable. The salesman even showed my husband things on his truck that he bought from another local Ford dealership.

Shirley/ Moore

Jul 14, 2015

the staff are always right there to greet you. no waiting. very knowledgeable about my 350 diesel dually. depending on the work that has to be done i am usually in and out in no time

Zachary Witkowski

Jul 13, 2015

Staff was professional and helpful. I did not have to wait long for the works on the Flex. I always appreciate the complimentary wifi for guest while I wait.

David Vargas Jr

Jul 11, 2015

I HAVE 2 VEHICLES THAT I PURCHASED HERE. I HAVE THE VAN AND I HAVE A FORD EDGE. BOTH MY CARS GET SERVICED HERE AT JORDAN FORD. I AM USUALLY VERY SATISFIED WITH THE SERVICE AND IF THERE IS A PROBLEM I GO BACK AND IT GETS CORRECTED TO MY SATISFACTION. I AM PRETTY SATISFIED WITH THE SERVICE AT JORDAN FORD.

Andres Flores

Jul 10, 2015

Had oil change. Customer service was great! Your employees are very people friendly.

Joshua Balderas

Jul 10, 2015

I am a first time buyer and I am so glad I went to Jordan Ford, the salesman and the climate there is very inviting. Thank you for making a great experience. I bought a 2009 Chevy from Tim Great Guy.

Shelby Shaw

Jul 10, 2015

I lease a 2014 explorer. From the moment you drive up, you are treated like family, and greeted with a smile. Even though I thought I just needed an oil change. I was told what else was needed, and that it was already being taken care of. Glad I got the maintenance package. No worries. I know I don't have to worry about who is working on my car. They areall great. Everyone I dealt with, gave Radical customer service with a smile.

David Koester

Jul 9, 2015

Service personnel were friendly & courteous. All were very knowledgeable about my car. Got some good hints on how to maintain my vehicle's top performance.These suggestions were timely, precise & economical. Keep up the good work.

George Epstein

Jul 9, 2015

I've always dealt with Jordan Ford. Your sales staff and service people are the best.

Rhonda Stassen

Jul 9, 2015

In and out in less time than was expected. Curteous and friendly service personnel.

Valued Customer Klc Distribution Llc

Jul 9, 2015

Every time we bring a vehicle in for service other than oil change, the initial response we are given is that Service cannot even look at vehicle for 2 days!Really? Is that now the standard respond Service is suppose to tell customers?We have warranty coverage for rental car, yet we are not offered that when Service cannot even get to vehicle for a couple days. Service Dept. Used to respond better, and instead of telling us all the things they cannot do for us from the start, would tell us what they could do! Have you change personell? Now,it is not the same experience! Attitude of front line personell has changed. Once mechanics complete repairs, work is done well, but the lasting impression that is made comes from your front line staff.

Chelsey R.

Jul 8, 2015

I love my certified pre-owned Ford Edge! The sales people were wonderful and Robert helped me all the way thru the process! I even got a great amount for my trade!! I couldn't be happier with my new car. Thank you Robert Zimmerman and Jordan Ford

Tracy Crockett

Jul 8, 2015

The sales people were very helpful and presentable. Jacob was well informed about the car and gave excellent service. This is the best car buying experience I have ever had.

Alexis C

Jul 7, 2015

fast service and polite... I got my car serviced at the dealership and it took care of the problem. thank you

Annette Knaus

Jul 7, 2015

The service department was good about letting me know how many vehicles were ahead of me. Rod, my service advisor was very good about taking care of me and letting me know when my car would be ready. He made sure my truck was ready in a timely manner. Thank you.

James Carrington Jr

Jul 7, 2015

The most awesome car buying experience we've had in the 25 years we've been together. This was a spur of the moment thing for my wife and the guys at Jordan Ford Used Cars (Pat Booker location)made it a memorable one and she got EXACTLY what she wanted at a price I wanted! These guys moved more cars around than could be imagined. We test drove cars new to the lot that hadn't even been prepped for sale. Chuck and his team (George our sales guy) bent over backwards and even brought a car down from San Marcos so that we could test drive it. When all was said and done, we ended up with a new vehicle rather than a used one and all because they did not stop until they really believed that my wife had what she wanted. Chuck Perry and his guys are THE best team in town! Happy wife, Happy life! Oh, and my F&I experience was not just good, but was also the best I've ever had (and I've had a few). Kuddos to you guys for having an awesome team. I will buy all of my future cars from Jordan Ford!

Sadie Alonzo

Jul 7, 2015

Lee E. At Jordan Ford has been a tremendous help with finding the perfect vehicles for his customers, so much that my whole family goes to him when searching for a new ride. His patience, determination and friendly personality goes a long way and is greatly appreciated. My new, fully loaded 2015 Ford Fiesta is more than what I hoped for all thanks to Lee E. and a few other friendly staff members like Vincent G. and Jon C. Thank you Lee for putting me in my new car!

Frank

Jul 6, 2015

I went to see a selection of pre-owned Ford Mustangs for my son and had the pleasure of dealing with two people who made this the best experience possible. Rick Huelsenbeck and manager Jimmy Spurlock. I don't like to haggle and I've bought my share of vehicles. Rick helped me find what we were looking for. I don't like to go back and forth and Rick along with Jimmy gave me the price for a deal and we were done, that easy. Picked up the 2014 Mustang the next day and Rick made my son feel good about it and showed him what he needed to know to operate everything. Couldn't have been easier or happier. Go see Rick and Jimmy, you won't be disappointed.

Mark Plocek

Jul 6, 2015

I like it simple, and simple is what I got with a friendly atmosphere.

Mary Riley

Jul 6, 2015

Erin was very helpful. She setup what we needed done and it was done

Ricky Dandridge

Jul 6, 2015

Everything went great. What I liked the best was the whole package. Keep up the good work!!

Ruben Loredo

Jul 6, 2015

it was a good visit that didn't take a large amount of time

Susan Lee

Jul 6, 2015

Love my new truck! Thanks Ty, for helping with my purchase and being patient with my decision making. It has worked beautifully and everyone comments on this old lady driving that pretty truck ;-)Good service provided in the service dept as well...quick, thorough and polite. My "The Works" was great.

Gloria Ansualda

Jul 3, 2015

I think the service dept is great.Great customer service

Tamatha Caron

Jul 3, 2015

Everyone is friendly. Won't take my car anywhere else. I just got an oil change. Ford employees are friendly and supportive. Enjoy being there. Thanks ford

Ben Craver

Jul 2, 2015

Just a note about the staff. Appreciate the service adviser Erin Cooley. Even Mike Trompeter stopped by for a visit. Great people, make you feel at home.

Larry Montgomery

Jul 2, 2015

Great service. Wait was a little longer than I expected. Facilities were not very comfortable.

Catherine Osio

Jun 30, 2015

excellent service,, oil change complete within 1hr of leaving at dealership, great

Gloria Sturm

Jun 30, 2015

Helpful and courteous staff, great customer service

Monica S

Jun 30, 2015

Was there for an oil change. Staff was very helpful in explaining in full detail the services that were provided.

Ralph Sinkfield

Jun 30, 2015

My 2004 F-150 just hit 200k miles and having it serviced at Jordan Ford keeps it performing at its optimum level. I recently had the AC repaired just in time for the summer heat and with the 2-year warranty on the work, I can stay cool with confidence.

Charles Morgan

Jun 29, 2015

Service was performed as expected in a timely and satisfactory manner as usual.

Henry G.

Jun 29, 2015

I went in for a complimentary oil change and the staff was very helpful. I do have a question. I am moving to the Round Rock TX area and wondered if I can have access to my vehicles maintenance record once I move. It would be helpful to continue using a dealer for maintenance. Thanks.

James Delong

Jun 29, 2015

The story: The diesel engine had a miss. I took it over to Ford and was signing it in when the attendant restarted the diesel. The shudder went away. I took it back home and the shudder came back the next morning when I started the diesel. I returned it to Jordan Ford knowing that there would be at least one week of wait time. Thanks to Mr. Adrian Logan, the whole transaction went smoothly. Thank you Jordan for making the expense as painless as possible! And thank you for the discount of expense provided by your program. Thank you for your services. jd

Kim Paveza

Jun 29, 2015

Came in for an oil change, it took a little long, an hour and a half. They did a good job.

Susan Hart-daigle

Jun 29, 2015

I have to say it was one of the better experiences at a dealership. We were able to get most things done over the phone and then came in the sign the papers. Much more enjoyable than wasting so much time just sitting there. Thanks again. Definitely will refer and use again. Thanks.

Troy Goeken

Jun 29, 2015

Erin Cooley was the service manager that worked with me, and she was very good in listening to my suspicions about what was going on with my vehicle. After the diagnostics, she came back and said that my suspicions were right on. I ended up choosing to do the repairs my self and did not get any flack for it. I really appreciate that. I hate the thought that dealers always have to be the most expensive place to get your vehicle worked on and that they try to make it so that "they" are the only ones that can do this or that kind of work on your vehicle. You guys gave me the list of parts you recommended changing out, not all were critical to the issue at hand, but that some was for preventative measures. If I would have chosen to change all parts at once it would be a couple thousand dollars. Vehicle repairs always come at the most inopportune times, this made it possible to get my truck running with minimal cost and plan accordingly to take care of the other thing that will become a problem later on down the road when I can better afford them. This was the first time I have used this service department, and I will be back in the future.Thanks Jordan Ford

Valued Customer Tko Equipment

Jun 28, 2015

F-150. Staff was very helpful in getting us familiar with vehicle. Robert Smith was knowledgeable and very helpful.

Charles Hood

Jun 27, 2015

From the moment we walked in and greeted by Ty Houser to driving our new truck out was a great experience. Jordan Ford is doing it the right way and I can honestly say we have never been treated as well at any other dealership. This is the way a dealership should operate.

Eric Brock

Jun 27, 2015

The best car buying experience I have ever had. Mike Davis and his assistant Tyler have the process down to a science. They were very helpful and available to answer ALL of my questions. I absolutely love my new 2015 mustang gt.Great job, guys!!!!!

Georgia Veal-robinson

Jun 27, 2015

2013 ford focus, it was ok after the service guys took care of it, they where very nice...

Irma Lopez

Jun 27, 2015

I was very pleased with the treatment I received the day I purchased the Focus. I love my car! I took it in for the tint and alarm and also very pleased with the customer service and product. The young lady that helped me noticed my car did not have the proper inspection for me to receive my plates. She double checked and was correct. This upset me very much! I know the law did not change within the week. I knew about the law change since it went into effect. Anyone with a car knows about the law change. I assumed because I was buying a brand new car, everything it needed would be taken care of. Why was I allowed to drive off the lot without the proper inspection on a brand new car? If I had not taken it in for the tint and the young lady did not notice the inspection, when was I going to be notified since it was going to delay my plates? It was inspected but I had to wait even longer. It took 45 minutes to inspect a brand new car! I'm sorry but I don't understand why that happened or why it took someone else to notice the inspection issue and not my sales person.

Rodell Asher

Jun 27, 2015

JR Guerra with the Sales department was great! The process in finding and buying our vehicle was quick

Valued Customer Wells Enterprises

Jun 27, 2015

the repair job took longer than expected but everything else was good.

Daniel Dow

Jun 25, 2015

Staff was friendly and answered all questions honestly. My vehicle was ready at the promised time.

Mary Cook

Jun 25, 2015

Service person was very knowledgeable. He was courteous and considerate of our needs. Though our repairs were extensive and expensive we felt we felt we were being well care for. Jonathan Cordero represented Jordan Ford well. I like the ideal of two years parts and labor warranty.Hoorah.

Steven Donaubauer

Jun 24, 2015

Quick service,kept me informed of progress on the service

Andres Lopez

Jun 23, 2015

Very helpful. Looking forward to trading in for a 2016 GT

Benita Bolter

Jun 23, 2015

I traded my Nissan Rogue, which was fully paid off for new Ford Edge because I couldn't deal with the dealership service dept. So I'm happy so far.

Brian Hamby

Jun 23, 2015

I had an oil change on my f350 super duty dually 6.4 4x4 truck. Will I was waiting I walked by the used vehicle lot. I talked to one of your reps. And he gave me the value of my vehicle.

Carol Martin

Jun 23, 2015

No problems with folks at dealership. Only issue is everytime I visit, I'm asked to do a survey. This is the only negative I have and have asked before that I don't get all these reviews. Trust me, If I have an issue, you will know about it.

Edward Morris

Jun 23, 2015

Great experience. My wife even commented what a great experience it was. She didn't even want to be a part of it due to past purchases, however this vist changed her view. Thanks..!!

Julie Hoog

Jun 23, 2015

The only problem was my hood popped up on the way home. Thank God for hood latches?. Little more muscle next time.

Kevin Leonard

Jun 23, 2015

The service was excellent. The people were professional and were very helpful.

Will Cooley

Jun 23, 2015

Service is great! rhe staff are all friendly and helpful

Cynthia Meeker

Jun 22, 2015

Ford F-150. Quick repair of gas tank door. Jon is always so kind and helpful!

D Todd

Jun 22, 2015

Purchased an Explorer limited with all the bells and whistles. Cody Robinson was an outstanding salesman and should be given a raise for putting up with us, had an outstanding experience at the dealership. He walked us through the setup on the vehicle and stayed late to make sure all our questions were answered.

Grounds

Jun 22, 2015

My only complaint is the cost. I was not expecting a $523 service bill. It would have been over $700 had I flushed the fuel injectors. A bit steep for people on fixed income.

Jackie Johnson

Jun 22, 2015

A great facility, and the people who assisted me. Thank you!

Gary Preston

Jun 21, 2015

Everything was fine except the amount of time it took. I understand that is something that can't always be controlled, but I definitely wish you wouldd go back to an express lane or easy/quick work separated from what might take a bit more time and effort.

David Manning

Jun 20, 2015

We purchased a Ford F350. Cody was wonderful. He wasn't pushy and he answered all of our questions. He did a great job! We are very pleased!

James Cleckler

Jun 20, 2015

took longer than expected...........................

Richard Derryberry

Jun 20, 2015

The service was excellent and I was very pleased with the results.

Elizabeth Lopez

Jun 19, 2015

Ben was awsome in takng care of me in buying a car

Harold Huguley III

Jun 19, 2015

Outstanding Service by J3!Jeff (sales) James (parts) James (service) It was truly an awesome experience from Jeff staying late to ensure he knew what vehicle best met my goals; James making sure I ordered the right parts (window shields/Expedition plates) and followup when the parts arrived; James installing the window shields/Expedition plates right after lunch in less than 15 mins! Thanks a millions to your great FORD TEAM!

Richard Gallego

Jun 19, 2015

I have the service plan , and I'm very pleased with the service. My brother also takes his f-250 here for service. A coworker of mine also gets his vehicle service here. neither of us have any complaints, Great Dealership..

Michael Latimer

Jun 18, 2015

Erin is very professional and kept me informed about my car through the entire process.Thank you for great service!!!

Colby White

Jun 17, 2015

Very honest dealership,friendly,and sincere,would definitely buy from here again

Tammy Phillips

Jun 17, 2015

I bought my Chevrolet camaro at Jordan ford in San marcos! The staff was amazing! Justin helped me with the selection of my car and we did most of the work over the phone since I live out of town! All I had to do was sign the paperwork when I got there! Would definitely recommend this dealership to my friends!

Angela Long

Jun 16, 2015

Jon is always very attentive, courteous and customer service oriented. We need people like him to convince customers to return to Ford.Competition in this type of industry is very high, but what differentiates one car dealer from another is the quality of service rendered to customer like me.Way to go Jon! You deserve to be recognized for your hard work.Air Force MemberAngela Cominetti-Long

Stephen Parks

Jun 16, 2015

I purchased a 2012 certified FX2 F-150. The sales person was very helpful and willing to spend time with me to discuss what I was in the market to buy. The final process was a bit time consuming (paper completions). Overall very satisfied.

Steve

Jun 16, 2015

2015 Ford Mustang was purchased. Great car, great salesman, great financial person. All around great experience at Jordan Ford in San Antonio.

Michael Barnes

Jun 15, 2015

Very good and great service, excellent service will recommend other people and family members

Paul Sickler

Jun 15, 2015

Justin Stewart was great. keep him as it hard to find a good service people.

Peter Vasquez

Jun 15, 2015

Eric Gomez did a great job making sure that all service work was completed in a timely and effective manner. Thanks again

Gabriel Saldivar

Jun 14, 2015

Loved that the experience didn't take all day. Our salesman Jacob was awesome too!! Very helpful and friendly!!Purchased F150 from Jordan Ford

Paul Fleming

Jun 14, 2015

Just went in for a normal oil change , rotate tires and check all fluids levels. I also mentioned to eric that the rear cup holder had broken. He went out of his way with the trim and body section to solve my issue. Thank you

Jason

Jun 13, 2015

I had an older Mini Cooper S and was looking to upgrade. I found that Jordan had a newer John Cooper Works Mini for sale. I began working with my sales consultant, Justin Curtis. Justin went above and beyond with assisting me in deciding if this was the right move for me. Not only did I never feel pressured to do anything, but he went great lengths to answer all my very specific questions I had about the JCW. It was an awesome experience, still is. I would recommend working with Jordan, and Justin Curtis, to anyone. Thanks Again.

Janice Haynes

Jun 12, 2015

I always go to Erin as she has been so helpful in the past. She is knowledgeable, professional and helpful. I was getting ready for a road trip and just needed fluids, belts and tires checked as the oil change time frame still had 3 thousand miles left. It was busy but my vehicle was ready in an hour. The nice thing that wasn't expected is the service was done for free. That was greatly appreciated as I am on a limited income. Also appreciated is the coffee since I didn't have time to make some before leaving.

Kimray

Jun 12, 2015

Great customer service, feed back on the F150 was detailed on everything done to the vehicle.

Rene Charles

Jun 12, 2015

Good perfect as always. This is my 4 car from jorden and i will continue to come back

Sandra Aviles

Jun 12, 2015

Everything went well. I was disappointed that there wasn't a rebate for THE WORKS. I can also honestly say that whether I schedule an appointment or not, I still have the same wait time. Everyone is very nice. Can't complain.

Karin Gannon

Jun 11, 2015

Excellent. My service advisor (Ms. Vickie Elkey) was fantastic. She never hesitates to help me with my Ford vehicles (I have bought three brand new vehicles from Jordan Ford) and to provide outstanding customer service. Please give her a big "Thank You" from me.

Bernabe Guerra

Jun 10, 2015

Steve Meeker and Ernesto were great. They worked to get us the best deal possible.

Brenda Milly

Jun 9, 2015

Staff was friendly, possible disconnect when the cars were completed getting the information back to the appropriate persons so we could finish.

Charles Campbell

Jun 9, 2015

Our sales experience was very good and we were given a fair price on our trade ins. The biggest problem we have had is that the payoff wasn't done before our payment was past due and the finance companies have been calling us everyday. I tried to get your people (Ben Gonzalez) to call them and tell that yall have the truck and the payoff would be coming, but evidently that didn't happen because I got a phone call from Chase bright and early this morning again about the payment due!!! NOT HAPPY ABOUT THIS!!!!

Louis Pernicka

Jun 9, 2015

Everything and everyone was very good. The down fall I sat in the waiting room for 90 minutes for a simple oil change.

Barry Terrell

Jun 8, 2015

Awesome experience! Very professional and took care of all my needs concerning M1966 Ford Mustang.

Gene Freeman

Jun 6, 2015

I purchased the 2015 mustang. I love the color. The staff made the experience a very enjoyable time for me. They were very patient and helpful with all the questions that I had.

Michael Jones

Jun 6, 2015

I am still waiting on my license plate. No one told me I couldn't get it until I had it inspected and I called 3 times to check on it.

Vargas-Tobon

Jun 6, 2015

Service at Jordan Ford was great. The staff was very willing to work with my schedule and assisted me with the whole process.

Naymond Thomas

Jun 5, 2015

I spoke with Mark Cross as well as other service people. Everyone there made me feel as though I was a preferred customer. I purchased my Expedition at Jordan Ford and I am very satisfied with everything there.

William Van Steenburg

Jun 5, 2015

Always get great service at Jordan Ford, I've been coming here for many years and never had a bad experience. The service writer, Vickie Elkey, is always efficient and pleasant to work with.

Del Chambers

Jun 3, 2015

Third time was the charm.. I finally got the F150 that I wanted. and All it took was a patient sales man "David" to seal the deal.. It has always been my opinion you can't sell someone something that the already want. The Sales man just had to understand how to close the deal. David and John, the sales manager realized and understood that. The junior sales man that tried on attempt number two did not understand this concept. I have the truck I wanted with the options I wanted. Done deal!!!

Aaron Harrison

Jun 2, 2015

Jordon Ford has been in my family, and I FEEL LIKE Family, have purchase all my vehicle at Jordon Ford.

Chenee Mcgraw

Jun 2, 2015

Received excellent and timely service., informed of vehicle status

Dianne Case

Jun 2, 2015

Went in for 10,000 mile service. Everyone courteous and efficient.

Donald Derr

Jun 2, 2015

Everyone was so nice to me when I told them about the loss of my home in Wimberley. I was really surprised when the shop manager comped the charges for programming my ignition key. Jordan Ford will always be the garage that will take care of my Ford Hybrid.

Frederick Sparks

Jun 2, 2015

my F150 was serviced in a timely fashion, and staff was courteous and professional.

Reyes Caballero

Jun 2, 2015

As usual my service advisor, Jon Cordera did a great job of informing me and taking care of my request.

Alma Trevino

Jun 1, 2015

I have bought several cars from Robert Zimmerman and have always enjoyed the experience, he very helpful and cordial. being from out of town is usually a little more complicated since you have to invest time and effort, but dealing with Robert is easy because he is willing to do everything before you get there. price, financing and interest rate have already been agreed upon (our last purchase was even better because everything was done over the phone and thru overnight mail, we got there and drove away) fantastic.

Isabel Syamken

Jun 1, 2015

I am a previous purchaser of ford fusion, love it.

Luis Garza

Jun 1, 2015

2011 Ford Explorer. I found pricing on new tires to be competative or better than competitors pricing. Service work was handled in an acceptable amount of time. Service rep was clear and communicated well.

Alexandra Hoachlander

May 31, 2015

Service was excellent. The car we wanted was not in stock, so our sales person for us the exact one we wanted.

Gary Carter

May 31, 2015

The professional "personal" attention that Jordan Ford's Service Department motivates me to keep bringing my truck there for service. In fact, I was so impressed with the service department that it influenced me to buy my new truck from Jordon.

Julie Richardson

May 30, 2015

Lee Efting was very knowledgeable about the F150 series and the available options. Located one in the system with all the desired options.

Steven Vangilder

May 30, 2015

Service was excellent. Salesman was great, easily answering all my questions.

Paul Gamez

May 29, 2015

Jonathan Cordero, who was our service rep, was courteous, attentive, and kept us informed about the Expedition maintenance needs and prices. He is a professional when it comes to customer service.

Susan

May 29, 2015

I have consistantly over the years been provided with quality service at Jordan. Mike was my rep for the visit and kept me informed on the progress. Thank you Mike!!My only concern on the visit was due to my bringing lunch and sitting in the cafe area while eating I was informed it would be closing and locked. I have spent many hours thru the years in the waiting area and found the seating in the cafe to be open, I was disappoionted to find during a remodel where seating is limited the management would cause more seating problems, in the past theyhave locked access to the kitchen/storing areas but the seating wasavailable to those waiting.

Terri Rice

May 29, 2015

I brought my F350 in for the Diesel Works and fuel filter change. Good service and timely too.

dan2015

May 4, 2015

No hassle and good price . A very pleasant experience ,Everybody was very friendly at the dealership. Since the weather was quite cold, Joe brought each car to the door for our test runs. We went back a few times and had a pleasant experience each time.

Fordguy2015

Apr 13, 2015

Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although the paperwork said so). Called the Service Manager since they want us "completely satisfied". Told him based on this experience, how can I even be sure they changed the oil? They could have just parked it out back and made me wait 2 hours. He said to bring it back two days later and meet with him, which I did, but he was "stuck in a meeting". I figured since they had already wasted 2 hours of my time, he would have at least left instructions to have it done immediately - nope, I was told to wait 1:15 to 1:30. I left, called his office, and told his secretary I can get the oil changed elsewhere in 20 minutes, and the tires rotated elsewhere in 20 minutes. The quality of service is unsatisfactory considering I just bought a $50K truck there. To top it off, I never heard back after that. Friends, this is why I just bought a new Mustang from Bluebonnet in New Braunfels. I recommend others take their business elsewhere too. Seems like they are really "One Team, One Goal, One Family" right up until you sign on the dotted line, then you are just a stepchild.

Cali_Finest

Mar 21, 2015

Go to the dealership and ask for this man, be ready to have fun. He will show you a lot, he will work with you on price range show you the inventory, I mean the whole 9 Jordan Ford has a great employee that will keep people coming because of his great hospitality.

garfield

Feb 6, 2015

I am a 66 year old male . I have purchased many cars over the years. My experience with car dealers has ranged from ok to down right nasty. Jordan ford and my sales person Joe Greer were by far my best experience with purchasing a car. Joe patience was unbelievable, as I fumbled my way through pickining out the right model and color . His one interest seemed to be that I ended up with a car that I was happy with. At no time did I feel pressured to purchase any extras that i did not "feel I needed. Jordan ford is well represented by Joe . Highly reccomened.

sentrymeatyahoo.com

Jan 19, 2015

I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes later I walked out in the parking lott to see my F150 still waiting to be serviced. I spoke with my customer service rep and he told me my appointment time was only a check in time and I was basically put in the que with the rest of the walk in customers. Lesson learned, if you take your vehicle in just double the time they give you to complete the job. I hope your experience was better than mine.

piw31850

Sep 19, 2014

I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need replace, the value covers were leaking and the spark plugs need replaced, and the injectors should be cleaned with a decarbonization kit. I declined to have any of the work done since I know better, but inspected my car when i got home. The front brakes had more than 7mm of pad left (3mm is the min and new are about 9mm), There was no oil anywhere around the gasket, but there was some by the filler neck on the top of the valve covers. The spark plugs had less than 3,000 miles on them. There is no hesitation, no loss of performance, no loss of mileage, or any other signs the injectors need cleaned. In other words, all 4 recommended services unneeded. This is the second time the dealer tried to sell me service work that was not need and a reminder why I no longer have the dealer service my car.

NITROPARROT

Aug 25, 2014

Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Collision would route the wires correctly and secure them so they would not get caught in moving parts (ie: belts and pulleys ) and away from exhaust manifold. The power distribution box was also open by the vandal(s). Now those wires are burned and the power distribution box is fried because the wire that were pulled out vandals got up against the exhaust manifold. How can wires get against the exhaust manifold if the mechanics at Jordan Collision check and secured the wires as stated on my invoice/receipt. Jordan Ford is refusing to stand behind their work and do the honorable thing. They are refusing any responsibility and I must pay out of my pocket for parts damaged by their sloppy work. If the the work had been done properly those parts would not have been burned now.

ylenia

Aug 14, 2014

I called and gave them my vehicle information, they gave be a quote for an oil change of $40, so I made an appointment and went in, after 3 hours I got my car back and the total was $65, I asked why? and they said that because they had to put extra oil in, I asked if this is unique to my F-150 or its something that happens on all F150's, he said its like that for all F150's, so I asked why I was given a quote of one price and then charged a different higher one, he did not know. No body knew and I was tired of being there so I paid and left. I will never go back.

monique.patterson3

Jul 31, 2014

My Lincoln Navigator wasn't rising on one side so I brought it here for repairs. They told me it was the sensor. I took my truck in to get the sensor replaced on the suspension system and instead they replaced the arm. Had to take it back in four days because on the fifth day the truck wouldn't raise up when you turned the car on. When I took it back they told me because I had driven 100 miles, I broke some bolts and the arm on the suspension. They told me it would be $1200 for a complete kit. Well after I had that done and it still didn't work they then told me they had misdiagnosed the problem on the truck and they wouldn't be able to fix it, I would have to have the entire suspension system replaced! I will never take my truck there again.

Moses99

May 13, 2014

Went in for a recall with a running vehicle now it's getting towed out customer service sucks they don't know how to work on vehicles may this be a warning to all do not go here for service

JCP281

Mar 9, 2014

Went to Jordan Ford to trade in my sedan for an F-150. When My wife and I arrived we where greeted by Richard and he made us feel welcomed. I already had a few trucks in mind when I arrived, so Richard to us to see them. He was ver knowledgeable about the product he sold and even taught me some thing I didn't know, (which in my experience has been rare from a salesman. The last car I bought I had to educate the saleswoman on her own product). We decided on a vehicle and the rest of the [process was extremely smooth. Richard stuck with my wife and I the whole way and made sure we where taken care of. Overall Jordan Ford was an excellent buying experience. I have dealt with 2 of the other major Ford dealers in the area before and Jordan took care of me the best. Very pleased with Jordan Ford and Richard. Thanks!

JanieLoera

Feb 13, 2014

Mr. Huelsenbeck, was ver tentive to the matter. But not pushy there fore it was not overwhelming for me. He gave me my space and time to think it through. He made me feel comfortable and at ease. Over all experiance was great and I would pass his card and name along to someone else if needed too in the future.

lr5406

Feb 7, 2014

I recently just bought a Ford Explorer from Jacob Elizondo at Joran Ford, by far the best car buying experience I have ever had. He was extremely thorough and knowledgable which made the process very quick and easy. He was personable which made me and my husband very comfortable. He took the time to walk us through step-by-step giving us instructions on the computer programming of the vehicle, helped us set up my cell phone contacts etc. Jacob soon followed up with me to make sure everything was running smoothly and if I had any questions. I know next time I purchase a car I will definitely be returning to see him, and I MOST DEFINITELY would recommend him to anyone who wants a top notch experience in purchasing a new car.

jh1451

Jan 21, 2014

Upon first stepping foot in what's now my 2012 black convertible 5.0 Mustang, I knew I couldn't live without it. Fortunately, salesman, Mr. Christian House was able to make that happen. He was fair in price, respectful, and did everything he could to go above and beyond in regards to customer satisfaction. It's nice to see an employer hire staff that have a sense of pride in what in they do, it makes the buying process easier and a lot less stressful. I would recommend Mr. House to my family and friends and definitely buy from him again. Thank you, Jordan Ford!- Jack H.

artg2

Jan 18, 2014

I keep choosing Jordan Ford because of the great customer service. They make sure you are comfortable the whole time you are there and will even feed you if your hungry. Cody is top notch with his knowledge and skills. He made sure we got the most bang for our buck and that we knew how to use every feature that the vehicle had to offer. The finance team was just as good, they laid out several options and even got us a lower interest rate and payment then we expected. Cody, the manager, and the finance guy exceeded our expectations again. I say again because my family has bought a total of FIVE vehicles from Jordan Ford and FOUR from Cody Robinson himself. He even checks in on us to make sure we are still satisfied every couple months with the vehicle we bought! That's Great Customer Service!

Farrarfamily

Jan 15, 2014

We found two vehicles that we were interested in at two different dealerships in San Antonio. So we called and spoke to both of them over the phone. Jordan by far ahead of the game in customer service. When we did arrive to look at the vehicle it was everything we were told. Will did a great job in answering our questions and having things in order upon our arrival. He took the time to make sure we were happy. His customer service was exceptional. Every employee we dealt with at Jordan made us feel very comfortable. In the future we will definitely look to deal with them again. As for the other dealership, well lets just say I don't think we will need to be in touch with them.

Rrromero

Jan 15, 2014

We've leased 2 new vehicles from Len in the past 3 months. His knowledge and experience made our experience both times very easy . We highly recommend him to anyone in the market for a new Ford.

Mitchellvangundy

Jan 14, 2014

I will only buy from Cameron Keeble. He is very easy to work with. Best salesman I have ever worked with. Will send everyone to him.

richardson_23

Jan 3, 2014

Great service and overall experience. I got a certified pre-owned vehicle and a pretty good deal, and I am very satisfied with the vehicle. I highly recommend Jordan Ford.

TopCopAllen

Dec 17, 2013

Barry Wayne went above and beyond to get me a vehicle. Knowledgable, friendly, overall excellent salesman. I highly recommend Jordan Ford & Barry Wayne. Mike Bajorek also worked hard to find a deal for me. Finance director got the financing for me. If u want a new or used Vehicle make sure u go see Barry Wayne and his team first at Jordan Ford.

faracwbrkwng

Dec 12, 2013

I never write reviews on anything... I was so impressed by this dealership I felt I needed to let others know. I was extremely nervous buying my first car on my own after my divorce. These guys made it an absolute piece of cake. I did not feel taken advantage of as a woman doing this on my own. They have just earned a loyal customer for life!!! Thanks Jordan Ford and Robert Z. I am super happy with my new car!!!

Maparrish0809

Aug 29, 2013

After the sales no one wants to help you. Had the SUV 10 days and it broke down out of state took 32 days for me to get my SUV back

Smarttexas

Jul 28, 2013

Worst dealership ever. Salesman lied and then tried to smile and thought I would still buy from him. His manager is an egotistical jerk who doesn't know anything about the cars and kept looking for someone else to answer questions. I will make sure no one ever buys cars from these guys. COMPLETE JOKE!!!

JulianF

Jul 23, 2013

Simon Mulaula help us with all of our needs and answer all of our questions and concerns that we had. Simon was very well informed of the products and help us get what we needed in our budget.

martinj281

Jul 15, 2013

I have been extremely disappointed with Jordan Ford's service department multiple times! My story starts with having to go to Jordan Ford because of convince. I switched jobs and was now closer to Jordan than my preferred dealership. My first visit was on a weekday morning to get my state inspection which took an hour and a half! I was frustrated, but decided to give them a second chance. Time came around for my state inspection and I called around dealerships in San Antonio And was quoted around $500 at each dealership. Jordan Ford quoted me the lowest at $450. At checkout i was charged over $530! The most expensive of them all! Mike was my service associate and said he would award my account 2 Free oil changes. Today i went in to receive my free oil change and was told that their was no record of that in my account. When I asked to talk to Mike they said "He isn't with Jordan anymore." So I paid my dues and called when I came home. They said mike is still with them and would now credit my account with the 2 free oil changes. I hate having to go back but I have to. All other service i will go else where!!!!!!!!!

Johnnyrepka

Jul 11, 2013

Simon is an AWESOME salesman, and very friendly. Seems he is good at making a good deal happen. Need more salesman like him. Thank you!

AHinojosa85

Jun 28, 2013

Great effort was put in to help us get a new vehicle, thanks to the Jordan Ford team. Simon was excellent on making a sell.

Djg287

Jun 25, 2013

I went to another dealership for ad price, they tried to tack on extra $$ and pressure sell. Not only did Jordan beat their sales price, I got exceptional customer service from everyone with no pressure to buy. Very professional and friendly. Thank You!

88love88

Jun 22, 2013

Searching for a new car can be one of the most stressful life endeavors that you will ever experience! In my case, it was even more stressful being a student and looking for the car that I WANTED and I REFUSED to settle! I had been to plenty of places and of course, they took advantage of the "female" HOWEVER Simon Mulaula (remember his name) saved my life and my pocket. He was patient, not too aggressive, gave me ideas I didn't think of, explained every question (even the dumb ones), and he got me the car I wanted :) I can't thank him enough!!! If you're looking for a car, he's THE MAN!!!!

Licoh

Jun 13, 2013

Great customer service very friendly. Always room for improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here.

Spartanantone

Jun 9, 2013

Salesman is lazy, never responds. Can't keep his word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with the vehicle. I will give them credit for not adding useless stuff on like Northside.

chepoaqp

May 4, 2013

I was amazed of the service received by Luis he introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealership and offer me more for my trade but they wanted $5000 more for the truck I wanted, Luis work very hard for 2 days to get us the payments we wanted, Chris in finance was very helpfull as well, Best buying experience ever.

Dennissegui

Apr 26, 2013

If I had an option for zero stars I would. Rude and could care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it!

Jimmy hunter

Jan 11, 2013

I have been buying Trucks for over 20 plus years and Johnathan was the best none BS person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You!

Otis78

Nov 29, 2012

Had cash in hand and dealership didnt want to come down 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it still is. Bought from Jordan in the past as well as 3 family members. After this none of us will buy there again.

jeni

Sep 22, 2012

On Sept 21, 2012, I took my 2012 Explorer in for it's 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. When I showed up I was not met by a service advisor but actually had to enter the dealership. After being told that they wanted to keep the car for several days. I asked "Why, since I had scheduled the service". I was told by the service advisor that "it didn't matter, scheduling doesn't give you priority you have to wait you turn in line like everyone else". So what is the point of scheduling? I asked. Then I asked if they were going to give us something to drive. In an accusitory tone he said that "Since I had not purchased an Extended Service Agreement at the time I bought the car I was not enititled to any rental". I told him to skip the recall repair. The bad attitude did not stop at this. In leaving the advisor did not go over the paperwork with us even though I needed a new Air Filter thereby Jordan Ford lost out on a sale. When leaving my husband informed the man that his boss Service Manager MIke Davis was a personal friend we had known for many years. At THAT time Mr. Vasquez finally starts back pedaling due to his bad behavior. Too late, I would not recommend Jordan Ford to anyone at this time until they figure out what Customer Service really is.

mecheng210

Aug 14, 2012

My vehicle was taken in for suspension repair and body repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the problem was at. So it's been a month and a half and everyone continues to give me excuses. I have not received a reimbursement until this day. Adrian kept stressing that he was getting the parties together to come to a solution and when I spoke to a different representative, no one was even aware of the situation. Now to the service, they insisted I needed new rotors in the front because they were warped, I got my car back and my rear right rotor is making noises. To add on, the front left wheel is still clicking when I turn, pops when I hit the brakes, and pops when I put the vehicle in reverse. Even further, my air pressure sensor fault light is on; and please keep in mind my car was in the shop specifically for suspension repair. What did they do exactly for 4k that I was charged? Still trying to figure it out. I would love to take my vehicle back so they can fix the issues; why haven't I, I'm afraid I'll have to wait another month and pay more money, perhaps take the risk of being overcharged again. Take your business elsewhere people, they don't value customers how they say they do.

donrfowler

Jul 22, 2012

Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales associate Lee Efting, as I entered the show room, and from that moment I realized that this was the Dealership I would work with. Lee is a great sales professional, John, new car manager, is outstanding and quality staff led me to purchase two Fords from Lee. I recommend that you talk to Lee before you purchase your next Ford!!

jashanna

Jun 14, 2012

First of all, I'd like to say this was my VERY BEST car buying experience by a long shot. As a family, we've purchased over 5 cars in the past 3 years and I've never seen customer service the way I have at Jordan Ford! My husband and I were doing some comparison shopping on Memorial Day weekend for hybrids and had already been to two other dealerships (Toyota and Kia) before stopping in at Jordan Ford. We were interested in the Ford Fusion. Ernesto was our sales rep and took us on a very thorough test drive where he explained every feature on the car, the mechanics of the hybrid technology, and he demonstrated the Sync system voice command with our own phone. Afterward, he laid out the numbers for us and there was no pressure to buy or decide. They loaned us the car to go and have lunch off site while they appraised my trade-in. I loved the Fusion, but they didn't have the color I wanted, so Ernesto personally found one for me at a nearby dealer. A few days later, it was there detailed and ready for me. He kept me informed the whole way through from the time he found it to the time he was driving back to the dealership with it and even sent me pictures! I could not have asked for a better sales person! I got the feeling that this level of customer service wasn't reserved just for me, but it's something he does for every customer. The icing on the cake came about a week later when I had an issue with the Bluetooth on the car. When I spoke to Ernesto about it, he immediately offered to pick my car up from work (I have a super busy schedule) and bring it in for repair. Who does that, especially now a days? I would recommend Jordan Ford, but especially Ernesto to anyone looking to buy a car. I am completely satisfied and am extremely grateful for excellent customer service. The finance team also did a superior bank, finding an interest rate for me that beat my banks by half! And the sales supervisor, Mack Dodd, was helpful and very courteous. Way to go to the entire team!

garynapper

Jan 25, 2012

I purchased a Ford Ranger (2008) from Ted Saldana at Jordan Ford on December 21, 2010. I was involved in an accident on January 14, 2012 and my "new" truck was totaled! Ted was very helpful in walking me through the process at Jordan's Collision Center and even helped me get my tools etc. out of the wrecked vehicle and back to my home. After I found out that the truck was a total loss, Ted immediately began the serach for a new vehicle for me. Within one week, Ted found a replacement for me and was instrumental in getting the price right and all flaws taken care of so I could pick the 2010 Ranger up within the week! If you ever need a car, I would highly recommend buying it from Jordan Ford in San Antonio Texas and ask for "Ted Saldana" when you get there. Ted has a very winning way and is a man of great honesty and integrity. I'll never buy a car from anyone else! Gary E. Napper

mrossman

Dec 16, 2011

Ernesto was awesome. He was extremely knowledgeable and helpful. My husband and I had a wonderful experience with him, and I would definitely recommend him and Jordan Ford.

shereekie

Dec 12, 2011

During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Works". After services were preformed I checked my oil. On my first two visits the oil levels were about a half court low. During my third, and what I consider being my final visit, I had my front breaks replaced along with "The Works Service" which again was not fully completed; the power steering fluid was not topped off sitting at the minimum level and also the oil level was this time at almost a half quart low. After my second service I was contacted by a follow-up survey phone call. I explained my issues and was told the information would be passed on and receive a follow-up which I have yet to receive.

msbutrfly

Oct 19, 2011

Love my 2012 New Focus!Brag about it daily on Facebook and the knowledge of my salesman is unmeasurable. I'll be back when its time to trade this one for a new one...and will only deal with Mr.Flores!

ccmagic

Oct 18, 2011

Very friendly and knowledgeable staff. Were very concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended!

danieltran33

Sep 16, 2011

This is hands down the worst dealership I have ever dealt with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the service person that it was going to be under warranty for both sides bottoms and backs. She said yes. I scheduled an appointment and the tech that does it wasn't even scheduled to work. After numerous calls with responses of it will be here tomorrow I finally got my truck a week later. I drove over an hour and a half to get there and realize they only did the backs. The service manager trys to get me out of his hair as soon as he can. He was going to call me the next day and I have left him several messages and still no call back. Problem still not resolved!!! I have worked with numerous dealerships and this is hands down the worst dealership.Got an oil changes and got my truck back with dirty finger prints all over my steering wheel.

321bob

Aug 8, 2011

Carried our new 2011 fusion to have checked for low gas mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late that afternoon and they said they were still checking, so we left the car overnight. Called about 9 the next morning and was told they were still in the progress of checking the car. Called around 11 am on Sat. and was told they had not started on the car as of yet, so we went and got the vehicle from Jordan. Will try to get the vehicle into Bluebonnet or try to get the car change on the lemond law. One thing for sure if you have a proble when you buy from Jordan ddon't expect to get it fixed. Also will call Ford on this Vehicle.

chazelgrove

Aug 8, 2011

Mike did a fine job helping us out with resolving some issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager that 3 other dealerships in town had said was unavailable. I am a woman, and have often experienced being "talked down to" or feeling dismissed by men employed in the service division of the auto industry. It was a pleasure to receive good customer service from these two at Jordan Ford.

cgw168

Jul 20, 2011

Sales person is very professional. He answered any question I have and give me all the possible information. He worked hard for the good price for me. I like this dealer.

anpmech59

Jul 15, 2011

If you want your oil changed they are ok. Anything beyond that they are incapable of. They can't even fix a window regulator right, let alone a transmission. 5 times under warranty for the trans and they couldn't/wouldn't fix it. Do yourself a favor and check for fords transmission problems. They are more concerned about selling you a hands free telephone/sound system (sync?) than selling you a reliable vehicle. At least you can call for a tow truck with both hands on the steering wheel now. BTW, I've wrenched on aircraft for 25 years so I'm not completely lost when it comes to automotive repairs

rfknoblock

Jul 14, 2011

Brought truck in for a recall and minor service...took over a week for the truck to get back to me with half the work done. I had to pay $69.00 to have the truck misdiagnosed, took it in for the second time after a promise it would take a day to fix...still waiting on the third day. TERRIBLE customer service and ZERO communication !!!! Never again will I waste my time or money at this dealership.

Louise Scanlon

Jun 6, 2011

I have always been extremely pleased with the prompt and friendly service. Your service representatives always call me by name and produce results. Thanks

pconnor75

Apr 22, 2011

I have purchased several cars from Jordan Ford and have always had a Great Experience with their Service Dept.!!!! I highly recommend to anyone else to use this Dealership for their Purchase of a Car and to use their Service Dept. as needed. Thanks Jordan Ford!!!

rpstimpson

Apr 21, 2011

Michelle knows her product, is not pushy, and explaines the procedure. She explains what is neeted and what is not needed. Plus the overall condition or my car, and what may need to be done on my next service date. she also knows what to expect on other models on a future buy.

clownfish

Feb 25, 2011

Our salesman, Kevin Adcok, was very up front on all of the details of the new car sale. He was informative, and understanding of our situation. He was not pushy, or demanding, but he made his point. He worked with the credit manager, and we got a very good deal. The whole crew did an outstanding job, and we would recommend Jordan Ford, and Kevin, to one and all.

bj2757

Jan 28, 2011

I took a car in for an oil change and asked them to look at the tires. The car was 7 years old with original tires, and although they still looked like new I was concerned.When I picked up the car they said the tires were fine but I needed new brakes (hmmm...but ok).I took the car in two weeks later to get new brakes (I drive that car about 5 miles a week) and when I picked it up guess what the recommendation was? I should get new tires!I did get new tires somewhere else. But when I took the car in for routine maint a few months later guess what the recommendation was - new brakes!Two months ago I had a problem where the car was just dead, no click, no lights, not nothing. After pulling the battery and taking it to the place I bought it, they said it was perfect (it was fairly new). After I put it back in, and I tried the car again it started.I took it to Jordan for that and I also mentioned it was running rough.$1,000 later I got my car back. The part they said I needed for the starting was around $500 but if I got the major tune up they said I needed for the rough running, it would be less.Last week the car was dead again - same thing. Opened the hood, checked the battery cables (that were tight) and shut it, and it started. It's happened the same way twice since then, so I took it in yesterday.I got a call today saying the problem was the battery cables. I asked about the $500 part they sold me 2 months ago and they said the sheet just says you brought it in because it was running rough....so I guess a tune up at Jordan costs $1,000 now???I don't trust them anymore.

mojjaz

Jan 8, 2011

Both times we've taken our 2007 Taraus in for service Richard Witowski has been superb in all aspects of the visit. He made us feel welcome, kept us informed of what was being done to the car from start to finish. He called us with updates, If it was kept over night, ensured my wife and I had transportation available if needed. Once the repairs were completed, Richard went over the invoice explaining each item in detail answering all our questions. He is why we take our car to Jordon Ford. Richard is very professional, friendly, warm, shows concern about his customers and knows what he's talking about. A very valuable assest to the Jordon Ford Family.Jim and Gloria

kelr

Dec 23, 2010

I was referred to Jim by a friend who bought there. Very friendly dealership, no prep fees or other garbage. I could have bought closer to my house, but it was worth the trip. He showed us several vehicles, but we ended up with the one he had emailed us prior to going there. Accessories manager was very knowledgeable and was very patient. thanks Jim !

skippytx

Dec 14, 2010

My entire experience with Jordan Ford was very positive. No games, no gimmicks, no hassle. I actually left Northside Ford after playing the 'monthly payment game' too long with them. I already knew what car I was looking for, and Cody my sales rep was fantastic. We went over the specials going on, and strictly negotiated the price of the car. In fact they gave me a very aggressive price out of the gate, almost too aggressive, I was actually bracing myself for a really hard time in finance, but the finance manager didn't try to push anything on us, or make us buy anything. He offered and that was it. Overall it was the most painless car buying experience I've had in the 15 years I've been buying new cars. I would highly recommended going to Jordan Ford if you're in the market for a new Ford car or truck.

josephortega

Sep 15, 2010

I took my ford in for an oil change, my service person told me I needed a fuel filter, so I had it replaced. The following month I had another oil change, and again I was told I needed a fuel filter. After I paid for this item a second time, I question my repair bill, and the cost of the fuel filter was removed from by bill. This September 2010, I took my ford back again for repairs, tjis time my air condition was only blowing hot air. I was then told three different parts all broke at the sams time. That can never happen, six hundred dollars later I again had cold air. So I thought, after driving away a fourth part broke. Now I have no air for the back seats. I have called several times and no one will return my calls.

cmcquiston

Apr 5, 2010

We have purchased several cars from Jordan Ford over the years, but Ernesto was by far the best Sales Professional we have dealt with. He was professional and knowledgable. At no time did I feel pressured to buy. There was no haggling. Overall, just a wonderful experience. We will definitely return for all of our maintenance and for future purchases!

Arodriguez210

Mar 30, 2010

Notice how I put three different people that I had to work with. It's because eventually one would drop the ball and we'd have to talk to somebody else. If you want to work with someone that doesn't want to help you, doesn't get back to you, and doesn't want your business then Jordan is the PERFECT place to go!!! Do not waste your time going there. For you San Antonians just save your time and effort and head over the Northside Ford! Brian gave us false hope, Adam never got back to us and everytime we called him it was always funny because he was always "just about to call us", and then we have hot headed John who just about hung up on me when I asked him to go a little out of his way! These guys do not care about you so please everyone don't give them your business!

bands4fun

Mar 14, 2010

Jordan Ford service department is terrible! Their leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford products is constantly overwhelmed unless you need an oil change or your tires rotated.