Joseph Volkswagen of Cincinnati reviews

kauflin

Nov 21, 2012

Cinda Oser is the best. She made the whole buying process easy and relaxed. I highly recommend her and the dealership when looking for a new VW.

Almira

Oct 12, 2012

I'm really grateful to Azra Blanusa for her help in buying a car. She was very attentive and supportive!! She explained everything with detail. All information she gave to us was very useful in making the decision of which vehicle to choose. We are happy with our choice. She was very kind and helped me return our rented car. Thank you very much!

peter hirt

Sep 26, 2012

My overall experience with Northland Volkswagen has been the best. I visited this and other dealerships several times before I decided on the 2012 Jetta. The entire staff, especially Cinda Oser, was always friendly, knowledgeable and very helpful in my decision making. I would always recommend Cinda and Northland to anyone

Laura Singleton

Sep 16, 2012

Cinda is a no nonsense sales LADY! I am not surpised by her sales numbers. Cinda knows her vehicles and people. AND if you have a question she cannot readily answer she will get the answer ASAP! Cinda is a CAN-DO person and makes sure all is well, even after the sale...if she sees you during a service visit she makes certain everything is being taken care of and that you are completely satisfied.Keep up the great work Cinda! Laura Rece Singleton, 2012 Touareg Lux TDI, previously owned 2004 Jetta TDI

Dy334403

Sep 15, 2012

I came here looking to buy my first new car. It was a great experience. Azra, the sales agent that helped me out, did a great job of explaining the options available for the different models. Once I did my test drives and made a decision, she got my info and called me back to let me know I was approved for financing in less than 2hrs! Then Steve, the financing guy, had set all the paperwork out and walked me through all the forms. Both of them made the process understandable, and easy. Way less intimidating than I thought it would be.I'd recommend Northland VW to anyone looking to buy a new car.

jane4569

Sep 13, 2012

We recently purchased a Passat from this dealership. I was extremely pleased with the sales process. Our sales person was wonderful. She was very knowledgeable about VW products and she helped us decide which car to buy. We had a great shopping experience overall. I would highly recommend that others visit Azra if they are interested in buying a car.

Demurrer

Sep 13, 2012

Very nice people who were very accommodating to some unusual requests I made. They located a hard-to-find model for me and even allowed me to bring in my 2 very large dogs to see if they fit comfortably in the vehicle (they did). Then they welcomed the dogs inside in the air conditioning while we discussed the transaction. Moreover, two weeks after the sale, when I stopped by unannounced to ask the service department a couple questions about the vehicle's warranty, the Finance Manager offered to give the car a free courtesy wash. Excellent transaction and a very friendly dealership. Highly recommended.

jessicadoane

Sep 12, 2012

I wasn't really planning on buying a car...I was just playing around with the idea. I walked in on my lunch break and Cinda was the only one there, and was already helping other Customers. She made it a point to come over to and let me know she was helping someone else, and would be with me as soon as she could. I had to get back to work, so exchanged cards with her, but didn't really think anything would materialize.She e-mailed me the next day and was very eager to help. I was very upside down on my car, and didn't think there was any way I could possibly get out of it. I told her what I was looking for & what my budget was, and when I stopped in later that day, she had a perfect car picked out for me. Sure enough, this is the only car I test-drove, and bought it right there. I would highly recomment Cinda & Northland VW overall, as they are very friendly, professional, and will go out of there way to make you a happy customer. Any time I need to drop my car off, they shuttle me to & from work if needed. Thanks so much Cinda & Northland VW...I've never had such an easy car purchasing experience!

aagst7

Sep 12, 2012

Excellent experience with purchasing a new car. The sales team was great and very friendly, no haggle great pricing. Finance worked with us to get the best deal.

aprobst

Sep 12, 2012

Cinda impressed me with her open-minded and flexible mentality. She was upbeat, flexible, feisty and very personable. She understood my needs and worked to reach an acceptable price on my GTI, making the shopping experience enjoyable.

tim.culley.50

Sep 12, 2012

We leased a 2012 Passat SE w/ Sunroof. I thought we were presented with a competitive price and a friendly atmosphere. I did not feel pressured by the saleswoman into making a deal until I felt comfortable with the terms. I was also presented with several options for buying/leasing which I hadn't thought of, and while I did not go with those options in the end, I thought they were fair deals. Because of work I could not make it to the dealership until late in the afternoon and several employees stayed past their closing time to complete the deal and let me drive the car off the lot that night.

cvgcyclist

Sep 11, 2012

Cinda and the Northland management team make purchasing a car an enjoyable, stress-free experience. With care, attention to detail, and a true understanding of what you're looking for, they really took care of me and put up with some special requests ("car guys" like myself can be tough to deal with!). I highly recommend them to anyone in the market for a new car.

ilias

Sep 11, 2012

I had a great experience at Northland Volkswagen. Cinda was very friendly,listened to my needs and helped me find the vehicle that met my expectations. The overall service was great

akappen

Sep 11, 2012

After shopping for a specific model at numerous dealers, the service we received at Northland was nothing short of exceptional! I've been a VW owner since I was 16 and will continue to purchase my vehicles from this dealer. The service dept also is top notch. They get my vehicle back when promised and take excellent care!

justin.boothby

Sep 11, 2012

The sales staff was very courteous and worked with us to ensure a pleasant experience. I have friends who have had their VW's serviced at this dealer and their comments have also been positive. The sales staff was great and we love our new car. Other VW dealers weren't able to come close to the pricing.

npogue519

Sep 10, 2012

Wonderful experience working with Azra when making the decision to purchase my first car! I had been to 2 other VW dealerships throughout the Cincinnati area but the sales people at the other locations were pushy and did not seem to have their customers in their best interest. I would highly recommend others to visit Azra when making the decision to purchase a VW!

markrmorse

Sep 9, 2012

When I came to Northland, even tho they knew I lived 2 hours closer to another VW dealer, everyone treated me as if I lived a block away, not acting like this was a waste of their time. I would drive BACK to Northland (3 hours) just to deal with these guys. I would recommend anyone living anywhere near that distance to give them a shot. It will be worth the drive. They are great to deal with in every respect.

Sivester

Sep 8, 2012

I was just beginning to look for a new car when I decided to check out Northland Volkswagen. As I was looking in the showroom, Evan approached me and asked if I needed any help. I explained to him that I was just beginning my search for a new car and was just browsing. Evan was absolutely amazing in helping me find a GLI, and not once pressured me to buy the car that day. He listened to my needs and gave his expert advice without coming off as s salesman Evan in fact was so knowledgeable and helpful that I ended up buying that car that day. It's been six months and I still love my car and am so thankful Evan helped me. If you are wanting to get the best car for you by a team that has your interest in mind and is not just trying to sell to you, I highly recommend Northland Volkswagen and Evan Meckstroth.

MarkfromMason

Dec 3, 2011

I purchased a Certified Preowned Vehicle. I received professional treatment and courtesy throughout the whole shopping and buying experience. This dealership has a low pressure approach to customer service that is hard to find these days. If your looking for a VW in the Cincinati area, you owe it to yourself to check out this dealership. These people are friendly, knowledgable, and easy to work with.

kybourbon

Sep 21, 2011

The day I called I got in for an oil change, my old dealer told me it would be five days before I could get in. I travel a lot for my work I need to be able to make appoiontments that day or the next.

dkasprowicz

Jul 29, 2011

Overall good experience. I own a late 80's VW that I was sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it installed by the next day. Overall good customer service, no pushy sales for unecessary parts or work. I will be coming back for service and potentiall my replacement VW :-)

crazycharlie

Jul 23, 2011

Clean facilities, quick turn-around provided by the service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was provided to me and my GTI.

griffin123

Jul 21, 2011

Ultimately car purchase was not painful. after car test salesman passed me off to someone else and went to sell a car to someone else. Never saw him again. Didn't feel as if he really cared to answer any questions or work for his commision. After sale no one called or emailed me a thanks for my business. Never heard from anyone. They could learn something about customer service. Probably would not recommend them to anyone I know.

VWNorthlandFan

May 31, 2011

Great overall car buying experience- which I had been dreading. Ken enabled my car shopping and purchase experience to be positive, as he answered questions promptly. I purchased my last car 11 years ago from this dealership and they've handled most of the servicing of that car. Overall, I trust them.

JAStober

May 19, 2011

Buying experience was not 'painful' as expected and dreaded - there was absolutely no pressure. Went to Northland because of its close proximity to my home. Sales person was new to selling VWs - so it was a learning experience for both as I had not bought a new car for over 20 years - but I knew exactly what car I wanted which eased the process and the sales person was always positive in his attitude and willingness to assist my needs.

sarad

May 14, 2011

Northland VW was very helpful in explaining the diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I greatly appreciated. The communication, service and repair was excellent. Thank you Northland; thank you Jerry!

ajordan

May 9, 2011

The service appointment acvcomodated my schedule. The convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time specified and fixed the problem. By using my Rewards points, my bill was reduced significatly and matched the estimate.

coachbrown112466

May 2, 2011

salesman lance leitner took care of me beyond belief, ordering my car and getting everything i wanted in my new 2012 r-line cc, and driving it off the showroom floor which was awesome!!! northland vw has always been there for me even with my 01 jetta before the cc. northland has the best service all-around

Deering

Apr 25, 2011

The dealership is fairly close to our home and they provide a free shuttle service back to your home while your vehicle is being serviced! Lance was very knowledgable about the vehicle and was very patient with us as we were allowed to discover the Tiguan. There was no high pressure sales (we like that) we were allowed to make an informed decision in our own good time. We are very pleased with our purchase and the dealership!

Parksddd

Apr 25, 2011

I had a great experience at this dealership. They found me the car I wanted at a better price then I was expecting. Made my buying experience painless. Before looking for my car I researched not only the vehicle but also the dealer. I wanted to make sure that the people I was buying my car from were legitimate and ready to stand behind the sale. I have not been disappointed.

imholtejt

Apr 22, 2011

I went in for an oil change, but I was reminded of additional service that I should schedule, (40,000 Mile) which I did. The customer service rep. was very helpful. The place was clean. The also had coffee, which was cool. Great place for service. I will be back.

annierj

Apr 20, 2011

The absolute best! You have taken wonderful care of both my car and me for the last five years (maybe longer!). Not only do you make my car(s) better, you also take the time to make it personal. It is the reason I have purchased another Volkswagen, so I can stay with this service department.

shelleyanne

Apr 8, 2011

I give a rating of 4 (good) as I was satisfied overall. I look foward to my future with Northland VW. As time goes on, I'm sure I will rate higher with future satisfication. Regarding the rating on the price 3 (ok), I am assuming the price is average for a 20,000 check up. I have nothing to compare it to. I am over all satisfied.

hoosierscott

Apr 2, 2011

This was my first visit to Northland VW. The individual I dealt with at the service desk was the nicest & most informative individual that I have spoken to at any automobile service department. I will keep bringing my son's Jetta back to Northland for all it's maintenance. Very impressed.

sgibbon

Apr 1, 2011

My 2009 CC had an engine issue that was difficult to diagnose and therefore the service period was lengthy (~1 week). Jerry kept me in the loop every day with phone calls and arranged for a loaner car. I was very pleased with the whole process and will continue bringing my car

carasdude

Mar 31, 2011

Called for a warranty issue with my 2003 Jetta 1.8T. Greg was able to get me into the dealership within a few days. Upon dropping the car off, he went back over what we were needing to be serviced and would call as soon as he had an idea of what was wrong and how long it would take. After I got back home I noticed the contact phone number was wrong, so I called and got it corrected. I also added another number just in case. I was under the impression that since I had an appointment at 8am, that it would be done in the morning but I was apparently several people deep in the waiting list. We got a call about 540pm, it was Greg telling me that the car was done, no charge for the work since it was all covered under warranty. We were closing in on the 8 years, 80k miles ( 6 months till service start date, but 10k from mileage ).Greg had said the mechanic stayed over to finish the work. Not only did they take care of the catalytic converter, but they took care of the recall on the coils and a recall on the sunroof that I had no idea about. The car was ready to go when we got there about 615pm. The service was great, the work was completed over and above what we expected. Only reason I gave goods was because I thought it would have been done sooner. I also called 2 other times to check on it when it had not been started.

siegle

Mar 20, 2011

I had a not so great experience at an independent auto shop with my Beetle. After 3 months of in and out of the shop I contacted Northland VW and they were quick to help and fix the last problem, quickly. I will be bring my car directly to Northland to start. Thank you.

bcruud

Mar 16, 2011

I always have a great experience when I come into Northland. In fact, I purchased my car close to two years ago and Lance, the person who sold it to me, still remembers me by name each time I walk in there (which is once a year for service).One area where I think Northland can really improve their service delivery is to have a car wash. This is something I really miss from my previous VW dealer who offered complementary carwashes everytime you took your car in for service. Everyone needs a car wash and if you can get it done when you take your car in for service it's just one less thing you have to do to maintain your car.

Jeff-I

Mar 10, 2011

My experience with owning a Volkswagen has been mixed. It's an enjoyable car to drive, but I have had numerous problems with it. Build quality and long-term reliability worry me, unfortunately. I don't plan to keep it for long once the warranty expires.Northland VW, however, has met my expectations fully. This is the only place I take my GTI for service. Greg, the service manager, greets me by name when I drop off my car. Maybe that's because it's been there so many times it could drive there by itself, I don't know. He's a good guy, regardless, and knows how to take care of his customers. Northland always does good work and has the car ready when promised. They handle the numerous factory recalls along with whatever else I need done. I would recommend Northland VW without hesitation (jury's still out on recommending a Volkswagen).

Lauren J.

Mar 10, 2011

I was vey pleased with the service. We had the dealership look at a few things and it would have been nice to have a phone call regarding the treatment they were going to use to fix the inspected area. We were a bit shocked at the price upon picking up the vehicle. We always bring our cars to this location and are always pleased with the service provided. It makes things easy and smooth for drop off and pick up!

Susan Rogers

Mar 9, 2011

I just bought the vehicle several months ago and brought it to Northland for the first service. The service manager was very friendly and knowledgable. They had all records available. There's a free shuttle service to work. I will definitely bring all service for my VW to this dealer.

rhentschel

Mar 9, 2011

my experience at northland has been only a short time, but each and every one has been positive. from the day i bought my tiguan, the salesstaff and all involved have given me positive vibes. i have had vw's for years and was loyal to another dealer just because of the service dept., but i have found that your staff in service are personable and helpful and that to me is one thing that wins customers. i certainly hope that you won't make me out to be a liar. thanks for all your help.

schwartztr

Mar 4, 2011

This is the fourth Volkswagen dealer I have been to for service, and probably by far the best. Of the previous times, the nature of the visits were routine - oil changes, or scheduled maintenance visits. With those in mind, I was nervous about the outcome of this repair. Greg did a good job of keeping me up to date in regards to the damage found, service required, price, and time frame for completion. They also finished the job when they said they would. Another concern I had was with the parts removed in order to tow the vehicle. The last Jetta I owned was missing the pieces along the front that need to be removed to attach the two hook. I figured I'd end up with the same problem. Much to my surprise, the grill was put back on, and all the hardware was back in the kit in the trunk. I was thrilled! As far as pricing, the labor costs seemed reasonable compared to what they had been in the past. I was expecting worse on the parts, as they all seemed to be key components of a vehicle. I was relieved at the prices and happy to have stayed on budget for this repair.

Tomsp

Mar 4, 2011

I was a little disapointed this time. I scheduled my car for its 90k service and a recall for the fuel line. I asked what does the 90k service consist of. Answer was "Oil change, tire rotation, general check over. Well first thing service advisor did was try to sell me a battery. I am really getting tired of this everytime I come in they want to sell me a battery. A battery will go more than three and a half years. Service advisor told me car was finished. He then told me they didn't rotate the tires because "It wouldn't do much good because they are worn and I will need new tires soon". Huh, the tires only have 30K on them. Also my maintenance book was not stamped or signed. Basicaly all I got was a 100 dollar oil change. I'm not sure what happened or what was going on at Northland that day. This behavior is not typical of their service dept. I have a lot of respect for John and his crew usualy they are spot on. I guess I'll see how it goes on the 100K service.

chris_keith

Mar 4, 2011

Great - and very quick - service! My driver's window fell down inside the door. I drove to the dealership and without appointment, was able to have it fixed same day. Especially helpful since there is rain in the forecast for the next day. Thanks very much for the prompt service.